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SUNCORP GROUP LIMITED Interim / Quarterly Report 2017

Feb 8, 2017

65879_rns_2017-02-08_e4c2610b-6712-46ab-a181-0cd1b54f4fd6.pdf

Interim / Quarterly Report

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Financial results for the half year ended 31 December 2016 Create a better today

SUNCORP GROUP LIMITED ABN 66 145 290 124 DATA PACK RELEASE DATE 9 FEBRUARY 2017

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Results

Group Net Profit After Tax $537 million Group top line growth of 4.3% Expenses remain flat Dividend of 33 cents per share, up 10% Cash ROE of 8.5%

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HY17

2

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Highlights

  • Embedded the Marketplace strategy to deliver greater value to customers

  • Momentum in top line growth of 4.3% reflects discipline in pricing and risk

  • Stabilisation of working claims is driving improved UITR Recalibration of costs providing shareholder benefits and reinvestment capacity

  • More resilient Suncorp for a sustainable future

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Embedded the Marketplace strategy to deliver greater value to customers Parramatta Concept Store Health Insurance Annuities AAMI Smartplates app Marketplace apps Brand refresh Workbench

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4

Momentum in top line growth of 4.3% 2. reflects discipline in pricing and risk

Premium increases in short-tail

Significant long-tail growth Cautious Lending approach Moderate Life growth

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Short-Tail GWP ($m) Long-Tail GWP ($m)
3.3% 3,585
19% 1,125
3,472
3,442
3,413
938 944 945
Dec-13 Dec-14 Dec-15 Dec-16 Dec-13 Dec-14 Dec-15 Dec-16
Bank Lending ($m) Life In-Force Annual Premium ($m)
2.5% 54,188 2.1%
1,041
52,862 1,020
957
50,300
49,184
881
Dec-13 Dec-14 Dec-15 Dec-16 Dec-13 Dec-14 Dec-15 Dec-16
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Stabilisation of working 3. claims is driving improved UITR

Lower active claims

Improved pathing

Underlying ITR 10.1% to 11%

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Home active claim volumes (‘000) Home average claim life (days)
60
125
50
110
40
95
30
80
20
65
10
0 50
Dec-15 Mar-16 Jun-16 Sep-16 Dec-16 Dec-15 Mar-16 Jun-16 Sep-16 Dec-16
Working Natural Hazards
Motor active claims volumes (‘000) Non-aligned motor repairs (%)
250
25%
200
23%
150
21%
100
19%
50
17%
0 15%
Dec-15 Mar-16 Jun-16 Sep-16 Dec-16 Aug-15 Dec-15 Apr-16 Aug-16 Dec-16
Working Natural Hazards
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Chart Title
Recalibration of costs
providing shareholder 1400 $1,360m $$1,347m1,360m
4.
benefits and
reinvestment capacity
1200
Banking and 368 353
Wealth
1000
Flat expenses
186 203
Restructure benefits on New Zealand800
track
Business improvement 600
program
Insurance
400 806 804
200
0
Dec-15 Dec-16
Axis Title
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More resilient Suncorp for a sustainable future

Dividend and capital Reinsurance

Realignment of Investment Portfolio Additional expertise in the Senior Leadership Team

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Anthony Day Chief Executive Officer Insurance

David Carter Chief Executive Officer Banking and Wealth

Gary Dransfield Chief Executive Officer Customer Platforms

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Steve Johnston Chief Financial Officer

Pip Marlow Kate Olgers (Commencing March 2017) Chief Legal Officer Chief Executive Officer Strategic Innovation

Sarah Harland Chief Information Officer

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Paul Smeaton Chief Executive Officer New Zealand

Mark Reinke Chief Customer Experience Officer

Amanda Revis

Fiona Thompson Chief Risk Officer

Chief People Experience Officer

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Result overview

Business line NPAT up 12.7% Cash earnings up 5.0% Dividend up 10.0%

HY17
($m)
HY16
($m)
Change
(%)
Insurance (Australia) 369 259 42.5
Banking & Wealth 208 207 0.5
New Zealand 36 78 (53.8)
Business Line NPAT 613 544 12.7
Other (29) 12 n.a
Cash earnings 584 556 5.0
Acquisition Amortisation (47) (26) 80.8
Reported NPAT 537 530 1.3
Interim dividend 33 cps 30 cps 10.0

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Insurance (Australia)
NPAT
NPAT up 42.5% to $369 million
GWP growth of 6.2%
Reported ITR of 13.8%
Natural hazards $319 million
Reserve releases of $149
million
Underlying investment yield
of 2.3%
HY17
($m)
HY16
($m)
Change
(%)
HY17
($m)
HY16
($m)
Change
(%)
HY17
($m)
HY16
($m)
Change
(%)
HY17
($m)
HY16
($m)
Change
(%)
Gross written premium 4,031 3,796 6.2
Net earned premium
Net incurred claims
Operating expenses
Invest income - Insurance funds
3,552
(2,374)
(722)
35
3,480
(2,546)
(724)
93
2.1
(6.8)
(0.3)
(62.4)
Insurance trading result 491 303 62.0
General Insurance profit after tax 358 236 51.7
Life Insurance profit after tax 11 23 (52.2)
Insurance NPAT 369 259 42.5
HY17 10
INSURANCE (AUSTRALIA)

Gross Written Premiums

Growth in all classes

Home & Motor low single digit price increases

CTP growth from SA entry and NSW price increases

Commercial underwriting discipline

HY17
($m)
HY16
($m)
Change
(%)
Motor 1,293 1,273 1.6
Home
Commercial
Compulsory third party
Workers compensation and other
1,123
787
722
106
1,097
784
567
75
2.4
0.4
27.3
41.3
Total Gross Written Premium 4,031 3,796 6.2

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INSURANCE (AUSTRALIA)

HY17

Claims expense

Home & Motor claims costs down $1 million Lower natural hazard claims SA CTP led to increased claims Lower CTP working claims Increased prior year releases and reduced risk margins $232 million of claims >$5 million

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(1)
51 (20)
(40)
38
(9)
(17)
2,518
2,517
1H16 NIC Corporate SA CTP Consumer CTP Natural Prior year Risk 1H17 NIC
Working Growth Working Claims Hazards releases margin
Claims Claims
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INSURANCE (AUSTRALIA)

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12

Investments

Insurance funds $9.2 billion

Investment income of $35 million (1H16: $93 million)

$163 million MTM loss from an increase in risk-free rates

$22 million MTM gain from widening credit spreads $69 million MTM gain from outperformance of ILBs 2.3% annualised underlying return

Shareholder funds $2.8 billion

Investment income of $35 million (1H16: $24 million)

2.7% annualised return

Returns driven by favourable equity markets and narrowing credit spreads, offset by MTM from rising bond yields

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Corporate
ILBs
Semis
Cash
Govt
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Fixed Interest
Equities
Infrastructure
Cash
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INSURANCE (AUSTRALIA)

HY17

13

Life Insurance NPAT

Stable underlying profits

Lapse and claims assumptions remain appropriate

Optimisation program to deliver improved returns Exploring strategic alternatives

HY17
($m)
HY16
($m)
Change
(%)
Planned profit margin release 9 7 28.6
Experience (2) 9 n/a
Other and investments 18 10 80.0
Underlying profit after tax 25 26 (3.8)
Market adjustments (14) (3) 366.7
Life Insurance NPAT 11 23 (52.2)
In-force annual premium 801 798 0.4
Total new business 33 38 (13.2)

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14

INSURANCE (AUSTRALIA)

HY17

Banking & Wealth
NPAT
Strong capital & balance sheet
Disciplined cost management
Improved credit quality
Resilient funding profile
Progress on strategic projects
HY17
($m)
HY16
($m)
Change
(%)
Net interest income 558 566 (1.4)
Net non-interest income 39 49 (20.4)
Operating expenses (307) (326) (5.8)
Profit before impairment losses
Impairment losses
290
(1)
289
(11)
0.3
(90.9)
Income tax (86) (84) 2.4
Bank profit after tax 203 194 4.6
Wealth profit after tax 5 13 (61.5)
Banking & Wealth NPAT 208 207 0.5

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15

BANKING & WEALTH

HY17

Credit quality

Continued focus on credit quality and risk management

Impairment losses <0.01% of GLA Limited exposure to resources and inner-city apartments Improving agribusiness conditions

~~28~~
182
206
416
33
162
67
262
~~25~~
109
42
176
30
96
59
185
1H14
1H15
1H16
1H17
■Retail
■Agribusiness
■Commercial (SME)

Gross impaired loans by segment ($m)

0.98% Home lending 0.74% credit quality 0.69% 0.67% (% gross home loans) 0.07% 0.02% 1H14 1H15 1H16 1H17 Past due loans Impaired assets Loss rate

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16

BANKING & WEALTH

HY17

New Zealand NPAT

UITR above group target of 12%

Kaikoura earthquake and aftershock impact NZ$23 million

2010/11 ‘over-cap’ EQC claims Personal lines grew 7.7% Life Insurance underlying profit growth of 41%

HY17
(NZ$m)
HY16
(NZ$m)
Change
(%)
Gross written premium 714 681 4.8
Net earned premium
Net incurred claims
Operating expenses
Investment income – insurance
586
(372)
(196)
4
562
(303)
(183)
7
4.3
22.8
7.1
(42.9)
Insurance trading result 22 83 (73.5)
General Insurance profit after tax 19 68 (72.1)
Life Insurance profit after tax 18 19 (5.3)
New Zealand NPAT 37 87 (57.5)

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17

NEW ZEALAND

HY17

Capital position 26 (80) 56 537 (19) (35) (383) CET1 excess increased to $448 million NZ Autosure disposal $56 million 448 Positive Life adjustment 346 Seasonal GI excess tech provision capital impact Subdued Bank growth Excess HY17 Autosure Life policy GI excess Bank Other HY17 Excess CET1 NPAT goodwill liability technical growth Dividend CET1 (Jun-16) release adjustment provision (net of (Dec-16) (DAC) DRP)

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18

CAPITAL

HY17

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Medium term targets

Broadening of customer relationships Cost base flat in FY17 and FY18 Improving underlying NPAT Sustainable ROE of at least 10%, which implies an underlying ITR of at least 12% Maintaining a dividend payout ratio of 60% to 80% of cash earnings and returning surplus capital to shareholders

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19

HY17

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Priorities for next six months

  • Stability and momentum Further UITR improvement Continued top line growth

  1. Elevate the Customer More Marketplace capabilities Customer value focus
  1. Recalibrate Costs Flat costs Focus on reinvestment

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20

Suncorp is on track to become the first Marketplace that fully meets customers’ financial needs, providing access to all of our brands, products and services, through any channel or medium.

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21

Highlights

  1. Embedded the Marketplace strategy to deliver greater value to customers

  2. Momentum in top line growth of 4.3% reflects discipline in pricing and risk

  3. Stabilisation of working claims is driving improved UITR 4. Recalibration of costs providing shareholder benefits and reinvestment capacity

  4. More resilient Suncorp for a sustainable future

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22

HY17 Data Pack

Create a better today

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23

Suncorp Group

Leading financial services brands in Australia and New Zealand

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Top 20 ASX listed company

$17 billion market capitalisation at 31 December 2016

$97 billion in group assets

13,500 employees in Australia and New Zealand

Approximately 9 million customers End-to-end ownership of brands

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HY17

DATA PACK

24

Suncorp’s shareholder promise

Simplified, de-risked financial services group

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Yield
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Dividend payout ratio of 60% to 80% Strategy focused exclusively in Australia and New Zealand

De-risked and simplified business model Return surplus capital to shareholders

Growth

‘Above system’ growth in key markets Multi-brand, multichannel approach providing greater value to the Group’s 9 million customers

Efficiency-led profit growth

Incremental market opportunities such as South Australia CTP

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HY17

DATA PACK

25

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Strategy
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HY17

DATA PACK

26

Operating model

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DATA PACK
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27 27

HY17

Our strategy to grow Connected Customers

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Customer

Marketplace

Experience

Brands

Deep insights Priority segments New propositions

Curate solutions Omni-channel Customer navigation

Seamless experience Simplified journeys Personalised services

Reposition master brand Distinct and complementary Networked

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HY17

DATA PACK

28

Elevate the Customer

Creating a better today by growing customer connections

Customers Our strengths: want: 9 million customers To make informed Trusted brands decisions Simplified systems Simple and easy Trust and control

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Sustainable organic growth

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HY17

DATA PACK

29

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Connected Customers
increasing frequency of interactions
Mobility
Home
Connected 2 or more needs met
Meeting
Customers =
96% retention
more needs
Money
Self
HY17 DATA PACK 30
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Connecting customers creates value

Significant growth opportunity

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Meeting more needs
>60% 4x 4x +
NPAT/ NPAT/
Customer Customer
% of
customers >30%
<5%
<1%
1 2 3 4
Needs met
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HY17

DATA PACK

31

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Progress on Marketplace initiatives

Initiative 1H17 2H17
Connected customers SME: Start a Business Suncorp Start Company website launched
SME: Grow a Business
Customer Workbench Tactical solution providing a single view of each customer’s holdings
across brands and product types in pilot testing
Call Centre rollout
Stores rollout
Digital Marketplace Suncorp insurance products available via mobile banking app AAMI personal and home loans via online channels
Single portal for customers to access their Suncorp or AAMI products
and services
Stores rollout Parramatta Concept Store opened Carindale Concept Store
Sites secured for Brisbane and Sydney flagship stores
Health Suncorp Private Health Insurance launched AAMI Private Health Insurance launch with online quote and buy
capability
Online quote and buy for Suncorp Private Health Insurance
APIA savings account Pilot launched in Parramatta store Full rollout and online origination
Broker access Co-branded Life product launched with Austbrokers Open up more products and services to brokers
Other Framework for future cross brand products and services complete
Financial Inclusion Action Plan published
Replacement of cheque payments with EFT
Mobile POS launch
BPAY View for Insurance

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HY17

DATA PACK

32

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Profit after tax from
business lines ($m)
Diversification of earnings
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613
36
544
78
208
207
369
259
1H16 1H17
Insurance Banking & Wealth New Zealand
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HY17

DATA PACK

33

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Operating expenses
($m)
Flat cost base in FY17
and FY18
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1,360 1,360
186 203
368 353
806 804
1H16 1H17
Insurance Banking & Wealth New Zealand
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DATA PACK

34

Dividends (cps)

33 cent interim dividend, up 10% cash earnings payout ratio of 72%

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105
88
30
75 12
68
20
55
38
40
38
15
35 35 30
20
20 20
38
35 33
30
25
20
15 15
FY10 FY11 FY12 FY13 FY14 FY15 FY16 FY17
■ Interim ■ Final ■ Special
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DATA PACK

35

Capital position ($m)

As at 31 December 2016 As at 31 December 2016 As at 31 December 2016 As at 31 December 2016
GI Bank Life SGL,
Corp
Services
& Consol

Total Total
as at
30 Jun
2016
CET1
CET1 Target
2,848
2,440
2,913
2,772
525
358
121
6
6,407 6,338
5,552
5,576
Excess to CET1 Target (pre div) 408 141 167 115 831 786
Group Dividend (383) (440)
Group Excess to CET1 Target (ex div) 448 346
Common Equity Tier 1 Ratio 1.23x 9.20% 2.03x
Total Capital
Total Capital Target
4,133
3,486
4,270
3,880
625
424
121
(11)
9,149 8,860
7,743
7,779
Excess to Target (pre div) 647 390 201 132 1,370 1,117
Group Dividend
Group Excess to Target (ex div)
(383) (440)
677
987
Total Capital Ratio 1.78x 13.48% 2.42x

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DATA PACK

36

CET1 capital base ($m)

CET1 excess increased to $448 million

NZ Autosure disposal $56 million Positive Life adjustment Seasonal GI excess tech provision capital impact Subdued Bank growth

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26 (80)
56
537 (19)
(35)
(383)
448
346
Excess HY17 Autosure Life policy GI excess Bank Other HY17 Excess
CET1 NPAT goodwill liability technical growth Dividend CET1
(Jun-16) release adjustment provision (net of (Dec-16)
(DAC) DRP)
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HY17

DATA PACK

37

Group Risk Based Capital (RBC)

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Group
11%
3%
24%
62%
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HY17
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General Insurance Bank
3% [3%]
27%
21%
8%
65%
73%
Life Insurance Corporate
7%
14%
36%
57%
86%
■ Insurance risk ■ Market risk ■ Operational risk ■ Counterparty credit risk
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DATA PACK

38

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General Insurance capital

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Total capital ($m) Prescribed Capital Amount Capital ratios vs peers
(PCA) ($m)
4,133 1.78x 1.72x
1.69x
1.78x PCA
775
2,324
510
295
CET1 Target
(0.95 – 1.15x 801
PCA)
250
1.23x 1.21x
2,848 568 1.06x
893
(483) SUN Peer 1 Peer 2
■ Common Equity Tier 1 ■ Tier 2 ■ Outstanding claims risk ■ Asset risk ■ Common Equity Tier 1 ■ Tier 2
■ Additional Tier 1 ■ Premium liabilities risk ■ Operational risk ■ Additional Tier 1
■ Insurance concentration risk ■ Aggregation benefit
Source: Latest published company reports
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HY17

DATA PACK

39

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Bank capital

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Total capital ($m) Risk weighted assets ($m) Capital ratios vs peers
14.14% 14.35%
4,270 31,675 13.48% 13.31% 13.11%
12.29% 12.21%
13.48% RWA
907 3,391
98
450
CET1 Target 9.20% RWA
(8.5% – 9.0%
RWA)
28,186
2,913 9.20% 9.00% 9.77% 9.61% 9.56% 9.48%
8.09%
SUN Regional 1 Regional 2 Major 1 Major 2 Major 3 Major 4
Standardised Advanced
■ Common Equity Tier 1 ■ Tier 2 ■ Credit risk ■ Operational risk ■ Common Equity Tier 1 ■ Tier 2
■ Additional Tier 1 ■ Market risk
■ Additional Tier 1
Source: Latest published company reports
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HY17

DATA PACK

40

Life Insurance capital

Total capital ($m)

Prescribed Capital Amount (PCA) ($m)

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625
2.42x PCA
100
259
525
19
51
37
112
49
1H17 (9)
1H17
■ Insurance risk ■ Combined stress
■ Common Equity Tier 1
■ Asset risk scenario adjustment
■ Tier 2
■ Operational risk ■ Other regulatory
■ Aggregation benefit requirements
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HY17

DATA PACK

41

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50 year history of major weather events

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Christchurch earthquakes,
6,000 $m Australia New Zealand Long run average Brisbane floods, Cyclone Yasi,
Melbourne hailstorm
5,000 Cyclone
Hunter Valley Marcia and NSW
storm
low storms
4,000
Brisbane flood,
Cyclone Tracy Newcastle Kaikoura
3,000 earthquake Melbourne & earthquake
Perth hailstorms,
Christchurch
Sydney
earthquakes
hailstorm
2,000 Brisbane
hailstorm Brisbane
hailstorm
1,000
-
1967 1970 1973 1976 1979 1982 1985 1988 1991 1994 1997 2000 2003 2006 2009 2012 2015
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Adjusted for inflation, population growth and market share

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HY17

DATA PACK

42

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Reinsurance program
6.9b
6.1b
2.5b
500m
Original cover Reinstatement Reinstatement Reinstatement
250m
200m Dropdown aggregate
Dropdown aggregate
50m
Retention * Natural hazard protection
Relates to Australian events. Following the Kaikoura earthquake, the Group’s maximum net retention for second and third New Zealand catastrophe events is NZ$25 million.
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HY17

DATA PACK

43

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Reinsurance program – dropdown aggregate

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250m
50m xs
200m xs 50m
200m 100m xs 100m xs
150m xs 200m 150m xs 300m
150m
100m xs 100m xs
50m xs 200m 50m xs 300m
50m
Natural hazard protection
Retention
300m xs 460m ($232m eroded as at 31 December 2016)
Relates to Australian events. Following the Kaikoura earthquake, the Group’s maximum net retention for second and third New Zealand catastrophe events is NZ$25 million.
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General Insurance 18.6%
ITR
17.0%
Underlying and reported ITR 14.7% 14.8% 14.6%
14.0%
13.4%
13.9% 12.5%
13.6%
12.8%
12%
10.1% [11.0%]
11.0%
10.3%
9.9%
9.4%
7.8%
1H13 2H13 1H14 2H14 1H15 2H15 1H16 2H16 1H17
Reported ITR Underlying ITR
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Shareholder metrics

EPS (basic)

EPS (diluted)

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$0.43 [$0.49 ] $0.41 $0.42 $0.42 [$0.48 ] $0.41 $0.41
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1H14
1H15
1H16
1H17
1H14
1H15
1H16
1H17
1H14
1H15
1H16
1H17
1H14
1H15
1H16
1H17
1H14
1H15
1H16
1H17
1H14
1H15
1H16
1H17
1H14
1H15
1H16
1H17
1H14
1H15
1H16
1H17
1H14
1H15
1H16
1H17
1H14
1H15
1H16
1H17
1H14 1H15 1H16 1H17
Numerator ($m)
Earnings (EPS basic) 548 631 530 537
Interest expense on CPS(net of tax) 14 22 21 20
Earnings(EPS diluted) 562 653 551 557
Denominator (m)
Weighted average ordinary shares (EPS basic) 1,278 1,279 1,279 1,281
Effect of conversion of CPS 45 69 80 73
Weighted average ordinaryshares(EPS diluted) 1,323 1,348 1,358 1,354

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Cash EPS (basic) Cash EPS (diluted)

Shareholder metrics

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$0.46 [$0.52 ] $0.43 $0.46 $0.45 [$0.51 ] $0.42 $0.45
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1H14
1H15
1H16
1H17
1H14
1H15
1H16
1H17
1H14
1H15
1H16
1H17
1H14
1H15
1H16
1H17
1H14
1H15
1H16
1H17
1H14
1H15
1H16
1H17
1H14
1H15
1H16
1H17
1H14
1H15
1H16
1H17
1H14
1H15
1H16
1H17
1H14
1H15
1H16
1H17
1H14 1H15 1H16 1H17
Numerator ($m)
Earnings (EPS basic) 587 660 556 584
Interest expense on CPS(net of tax) 14 22 21 20
Earnings(EPS diluted) 601 682 577 604
Denominator (m)
Weighted average ordinary shares (EPS basic) 1,278 1,279 1,279 1,281
Effect of conversion of CPS 45 69 80 73
Weighted average ordinaryshares(EPS diluted) 1,323 1,348 1,358 1,354

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Shareholder metrics Cash ROE
8.4%
9.8%
8.3%
8.5%
1H14
1H15
1H16
1H17
Cash ROE
8.4%
9.8%
8.3%
8.5%
1H14
1H15
1H16
1H17
Cash ROE
8.4%
9.8%
8.3%
8.5%
1H14
1H15
1H16
1H17
Cash ROE
8.4%
9.8%
8.3%
8.5%
1H14
1H15
1H16
1H17
Cash ROE
8.4%
9.8%
8.3%
8.5%
1H14
1H15
1H16
1H17
Cash ROE
8.4%
9.8%
8.3%
8.5%
1H14
1H15
1H16
1H17
1H14 1H15 1H16 1H17
Cash ROE
Earnings ($m) 587 660 556 584
Average shareholders’ equity ($m) 13,822 13,361 13,261 13,625

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Shareholder overview

Source: Orient Capital, 16 December 2016

SUN shareholders by type

SUN shareholders by geography

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1%
2% [1%]
4%
6%
25%
40% 11%
75%
35%
■ Domestic Institutions ■ Australia (Institutions & Retail)
■ Retail Investors ■ United States ■ Japan
■ International Institutions ■ United Kingdom ■ Rest of Europe
■ Hong Kong ■ Rest of World
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Insurance

Create a better today

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50

Insurance NPAT

NPAT up 42.5% to $369 million GWP growth of 6.2%

Reported ITR of 13.8%

Natural hazards $319 million

Reserve releases of $149 million Underlying investment yield of 2.3%

HY17
($m)
HY16
($m)
Change
(%)
General Insurance
Gross written premium 4,031 3,796 6.2
Net earned premium 3,552 3,480 2.1
Net incurred claims (2,374) (2,546) (6.8)
Operating expenses (722) (724) (0.3)
Investment income - insurance funds 35 93 (62.4)
Insurance trading result 491 303 62.0
Other income 17 25 (32.0)
Income tax (150) (92) 63.0
General Insurance profit after tax 358 236 51.7
Life Insurance profit after tax 11 23 (52.2)
Insurance NPAT 369 259 42.5

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51

General Insurance Gross Written Premium

Total GWP of $4.0 billion

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Portfolio by product Portfolio by geography
3% 2% [3%]
6%
18%
7% 26%
32%
21%
19%
35%
28%
■ Motor ■ CTP ■ Queensland ■ Western Australia
■ Home ■ Workers ■ New South Wales ■ South Australia
■ Commercial compensation & other ■ Victoria ■ Tasmania
■ ACT & other
INSURANCE (AUSTRALIA) 52
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Loss ratio Total operating expenses ratio
General Insurance
key ratios
74.8%
73.2%
20.8%
20.1% 20.3%
66.8%
1H16 2H16 1H17 1H16 2H16 1H17
Acquisition expenses ratio Other underwriting expenses ratio
13.0% 13.2% 13.0%
7.8% 6.9% 7.3%
1H16 2H16 1H17 1H16 2H16 1H17
HY17 INSURANCE (AUSTRALIA) 53
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General Insurance reserve releases Conservative assumptions and proactive long-tail claims management

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$208m
6.1%
$149m
$140m
4.2%
4.0%
Long-term
assumption
1.5% of NEP
1H16 2H16 1H17
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INSURANCE (AUSTRALIA)

54

Natural hazard events

Date Event Net costs
($m)
Jul 2016 Southern winds 9
Sep 2016 South Australian and Victorian flooding 7
Sep 2016 Southern wind and rain 13
Oct 2016 Victorian wind storm 17
Oct 2016 Young and Parkes hail 6
Nov 2016 South Australian and Victorian storms 57
Nov 2016 Maryborough storm 6
Nov 2016 Internal reinsurance on Kaikoura earthquake 28
Nov 2016 Gympie hail 10
Dec 2016 Ipswich hail 9
Dec 2016 South Australian and Victorian storms 50
Total events over $5 million 212
Other natural hazards attritional claims 107
Total natural hazards 319
Less: allowance for natural hazards
Natural hazards costs above allowance
(300)
19

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INSURANCE (AUSTRALIA)

55

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General Insurance investment asset allocation

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Insurance funds Fixed income credit quality Shareholders’ funds
$9.2 billion 2% $2.8 billion 4%
8% 9%
5% [5%]
23%
13%
27% 43%
74%
65%
22%
■ Cash and short-term ■ Semi-Government ■ AAA ■ A ■ Cash and short-term ■ Equities
deposits bonds ■ AA ■ BBB deposits ■ Infrastructure
■ Inflation-linked bonds ■ Commonwealth ■ Interest-bearing securities and property
■ Corporate bonds Government bonds
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  • The total effective exposure to inflation-linked securities in the Insurance funds portfolio is $2.9 billion after accounting for both physical bonds and derivatives.

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INSURANCE (AUSTRALIA)

56

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Personal lines
market share
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Source: Roy Morgan, November 2016

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NT
17% 13%
QLD
WA
33% 35%
16% 14%
SA
NSW
14% 14%
29% 25%
VIC
34% 30%
Motor Home
TAS
38% 36%
INSURANCE (AUSTRALIA)
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57

Personal lines market share

Source: Roy Morgan, November 2016

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Total market
$17.6 billion
27% 27%
4%
Home 2% 4% Motor
$8.3 billion 7% 29% $9.3 billion
25% 25%
28%
31%
4%
2%
3%
2%
7%
26%
2% 7%
32%
6%
■ Suncorp ■ Peer 1 ■ Peer 2 ■ Peer 3 ■ Peer 4 ■ Peer 5 ■ Others
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INSURANCE (AUSTRALIA)

58

Commercial lines

market share

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Total market
$12.9 billion
12%
30%
18%
7%
20%
13%
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■ Suncorp ■ Peer 1 ■ Peer 2 ■ Peer 3 ■ Peer 4 ■ Others

Source: Latest Suncorp estimates

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INSURANCE (AUSTRALIA)

59

Personal Injury market share

Source: Latest Suncorp estimates * CTP includes QLD, NSW & ACT schemes only

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CTP * Workers compensation
$3.9 billion $1.0 billion
1%
5%
13%
24%
20% 33%
23%
5%
23% 17%
18%
18%
■ Suncorp ■ Peer 1 ■ Peer 2 ■ Peer 3 ■ Peer 4 ■ Others
INSURANCE (AUSTRALIA)
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60

CTP market share

  • Source: State scheme regulators * as at December 2016

  • ** as at September 2016

  • *** as at June 2016

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2%
QLD
NSW

$1.2 billion 8%
$2.7 billion
18%
25%
16%
49%
27% 32% 23%
ACT
SA
$170 million $458 million
30%
42%
58%
70%
■ Suncorp ■ Peer 1 ■ Peer 2 ■ Peer 3 ■ Peer 4 ■ Peer 5 ■ Rest of market
INSURANCE (AUSTRALIA) 61
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HY17

Life Insurance NPAT

Stable underlying profits

Lapse and claims assumptions remain appropriate

Optimisation program to deliver improved returns

Exploring strategic alternatives

HY17
($m)
HY16
($m)
Change
(%)
Planned profit margin release 9 7 28.6
Experience
Other and investments
(2)
18
9
10
n/a
80.0
Underlying profit after tax 25 26 (3.8)
Market adjustments (14) (3) 366.7
Life Insurance NPAT 11 23 (52.2)
In-force annual premium
Total new business
801
33
798
38
0.4
(13.2)

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62

Life Insurance in-force premium

Total in-force premium of $801 million

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Premium by product Premium by geography Premium by channel
7% 9% w 10% 8%
12%
35%
27%
47%
18%
82%
19%
26%
■ Direct via General Insurance brands
■ Term & TPD ■ Income protection ■ Queensland ■ Western Australia
■ Trauma ■ Group ■ New South Wales ■ Other ■ Advised ■ Group & other
■ Victoria & Tasmania
HY17 INSURANCE (AUSTRALIA)
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63

Life Insurance new business

Total new business of $33 million

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New business by product New business by geography New business by channel
8% 7% 5%
w
23%
12%
29%
23%
55%
25%
14% 72%
27%
■ Direct via General Insurance brands
■ Term & TPD ■ Income protection ■ Queensland ■ Western Australia
■ Trauma ■ Other ■ New South Wales ■ Other ■ Advised ■ Group & other
■ Victoria & Tasmania
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INSURANCE (AUSTRALIA)

64

Life Insurance key metrics ($m)

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Planned margins Claims and lapse experience
9 9 10
8
7
(2)
1H16 2H16 1H17
1H16 2H16 1H17
In-force premium Operating expenses
813
83
82 82
801
798
1H16 2H16 1H17 1H16 2H16 1H17
INSURANCE (AUSTRALIA) 65
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HY17

Life Insurance (Australia)

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Life Insurance meets a core customer need Key Initiatives Outcomes
Optimise efficiencies in claims
Improved customer experience
Health Travel and expense management
Life
Insurance Insurance
Insurance
Commercial Professional
Super Indemnity Streamline processes under
Enhanced competitiveness
new operating model
Improve customer connectivity Improved shareholder returns
Product and claims innovation Reduced earnings volatility
Life Insurance is a core component of the Suncorp financial services
Marketplace, however, currently delivers sub-optimal ROE.
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INSURANCE (AUSTRALIA)

66

Life Insurance market share

Individual risk

Source: NMG Consulting, September 2016 In-force portfolio includes IFA, Bank and Direct business

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14%
14% 14%
13%
11% 11%
9%
8%
6%
Peer 1 Peer 2 Peer 3 Peer 4 Peer 5 Peer 6 SUN Peer 7 Others
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In-force

$9.5 billion

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19%
14% 14%
13%
New business
11% 10%
$1.0 billion
7%
7%
5%
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Peer 1 Peer 2 Peer 3 Peer 4 Peer 5 Peer 6 Peer 7 SUN Others

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INSURANCE (AUSTRALIA)

67

Life Insurance market share

Share by distribution channel

Source: NMG Consulting, September 2016

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35%
34%
Direct
$1.0 billion
8%
6%
4% 4% 3% 3% 3%
Peer 1 Peer 2 SUN Peer 3 Peer 4 Peer 5 Peer 6 Peer 7 Others
33%
Bank
19%
$2.4 billion 18% 18%
4%
2% 2% 3%
1%
Peer 1 Peer 2 Peer 3 Peer 4 SUN Peer 5 Peer 6 Peer 7 Others
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INSURANCE (AUSTRALIA)

68

Life Insurance market share

Share by distribution channel

Source: NMG Consulting, September 2016

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IFA 21%
$6.1 billion
14%
13%
11%
10%
10%
8%
7%
6%
Peer 1 Peer 2 Peer 3 Peer 4 SUN Peer 5 Peer 6 Peer 7 Others
Group 26%
24%
$6.5 billion
13%
9%
8% 8%
7%
4%
1%
Peer 1 Peer 2 Peer 3 Peer 4 Peer 5 Peer 6 Peer 7 SUN Others
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INSURANCE (AUSTRALIA)

69

Banking & Wealth

Create a better today

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HY17

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70
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Banking & Wealth
NPAT
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Strong capital & balance sheet Disciplined cost management Improved credit quality Resilient funding profile Progress on strategic projects

HY17
($m)
HY16
($m)
Change
(%)
Bank
Net interest income 558 566 (1.4)
Net non-interest income 39 49 (20.4)
Operating expenses (307) (326) (5.8)
Profit before impairment losses on loans
and advances
290 289 0.3
Impairment losses on loans and advances (1) (11) (90.9)
Income tax (86) (84) 2.4
Bank profit after tax 203 194 4.6
Wealth profit after tax 5 13 (61.5)
Banking & Wealth NPAT 208 207 0.5

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BANKING & WEALTH

71

Total lending portfolio

Lending assets by portfolio

Portfolio by geography

Total assets of $54.2 billion

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<1%
8%
7% [4%]
10%
10%
53%
26%
81%
■ Housing ■ Agribusiness ■ Queensland ■ Western Australia
■ Commercial (SME) ■ Consumer ■ New South Wales ■ South Australia
■ Victoria and other
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BANKING & WEALTH

72

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Bank key ratios

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Lending growth (annualised) Net interest margin Cost to income ratio
4.06% (interest-earning assets) 59.6%
3.58%
1.86% 1.85%
1.78%
1.37% 1.66% 53.0%
52.2%
51.4%
(0.34%)
1H14 1H15 1H16 1H17 1H14 1H15 1H16 1H17 1H14 1H15 1H16 1H17
Impairment losses to gross loans Return on Common Equity Tier 1 Deposit to loan ratio
67.2%
and advances (annualised)
13.1% 13.5% 66.6%
0.18% 12.1%
0.17% 66.1%
7.6% 65.7%
0.04%
<0.01%
1H14 1H15 1H16 1H17 1H14 1H15 1H16 1H17 1H14 1H15 1H16 1H17
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HY17

BANKING & WEALTH

73

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Home lending portfolio

Total assets of $44.1 billion

Portfolio by borrower type

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30%
70%
■ Owner occupied ■ Investor
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Portfolio by geography

Portfolio by channel

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4%
8%
35%
11%
50%
65%
27%
■ Queensland ■ Western Australia ■ Direct ■ Intermediaries
■ New South Wales ■ South Australia
■ Victoria and other
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HY17

BANKING & WEALTH

74

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Commercial (SME) portfolio

Total assets of $5.5 billion

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Portfolio by industry
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4%
10%
7% 35%
19%
16%
9%
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■ Property investment ■ Retail
■ Hospitality & accommodation ■ Other
■ Construction & development
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Portfolio by geography Portfolio by exposure size
12% 13%
14%
18%
54%
74%
15%
■ Queensland ■ Other ■ <$5 million ■ $10 - $25 million
■ New South Wales ■ $5 - $10 million ■ $25 - $50 million
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Portfolio by geography

  • Services (including professional services)

  • ■ Manufacturing & mining

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HY17

BANKING & WEALTH

75

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Agribusiness portfolio

Total assets of $4.4 billion

Portfolio by industry

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15%
3%
3% 29%
8%
11%
31%
■ Beef ■ Sugar
■ Grain & mixed farming ■ Fruit
■ Sheep & mixed livestock ■ Other
■ Cotton
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Portfolio by geography
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Portfolio by exposure size

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6%
10%
25%
49%
29%
61%
20%
■ Queensland ■ Other ■ <$5 million ■ $10 - $25 million
■ New South Wales ■ $5 - $10 million ■ $25 - $50 million
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HY17

BANKING & WEALTH

76

Credit quality

Continued focus on credit quality and risk management

Impairment losses <0.01% of GLA Limited exposure to resources and inner-city apartments Improving agribusiness conditions

Gross impaired loans by segment ($m)

Home lending credit quality (% gross home loans)

~~28~~
182
206
416
33
162
67
262
~~25~~
109
42
176
30
96
59
185
1H14
1H15
1H16
1H17
■Retail
■Agribusiness
■Commercial (SME)

0.98% 0.74% 0.69% 0.67% 0.07% 0.02% 1H14 1H15 1H16 1H17 Past due loans Impaired assets Loss rate

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BANKING & WEALTH

77

Loan to value ratio (LVR)

Total home lending assets of $44.1 billion

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5%
12% 9%
17%
22%
Home lending 22%
24%
assets by LVR 22%
73%
69%
61% 64%
1H14 1H15 1H16 1H17
■ 0.00 – 80.00% ■ 80.01% - 90.00% ■ 90.01%+
2% 3%
5%
Home lending new 26% 12% 10% 18%
business by LVR
8%
88%
83%
79%
66%
1H14 1H15 1H16 1H17
■ 0.00 – 80.00% ■ 80.01% - 90.00% ■ 90.01%+
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HY17

BANKING & WEALTH

78

Credit quality

Relativity to peers

Source: Latest peer financial reports

Impairment losses to gross loans

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Impairment losses 0.35%
to gross loans
0.20%
0.16% 0.16%
0.14%
0.11%
<0.01%
SUN Regional 1 Regional 2 Major 1 Major 2 Major 3 Major 4
0.39%
Net impaired
0.35%
loans to gross 0.32%
loans 0.28%
0.26% [0.27%]
0.16%
SUN Regional 1 Regional 2 Major 1 Major 2 Major 3 Major 4
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HY17

BANKING & WEALTH

79

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Chart Title
Collective provision
($m) 129
119
12
102
97 27
28
117
97
92
74
1H14 1H15 1H16 1H17
■ Modelled collective provision ■ Management overlays
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HY17

BANKING & WEALTH

80

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Portfolio credit quality

Commercial (SME) portfolio

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5,964
6,000 15.00%
5,593
5,462
5,203
13.00%
5,000
11.00%
4,000
9.00%
3,000 7.00%
5.00%
2,000
3.00%
1,000
1.00%
- -1.00%
1H14 1H15 1H16 1H17
3.45%
1.20% 0.81% 1.08%
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Commercial portfolio ($m) Gross impaired assets/Total portfolio (%)

Agribusiness portfolio

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5,000 12.00%
4,484 4,534 4,383
4,258
10.00%
4,000
8.00%
3,000
6.00%
2,000
4.00%
1,000
2.00%
- 0.00%
1H14 1H15 1H16 1H17
4.06%
3.58%
2.56%
2.19%
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Agribusiness portfolio ($m) Gross impaired assets/Total portfolio (%)

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BANKING & WEALTH

81

Long-term funding profile ($m)

Covered Covered Covered bond bond Domestic Domestic Domestic Domestic senior unsecured senior unsecured senior unsecured senior unsecured senior unsecured Offshore Offshore Offshore senior senior unsecured unsecured unsecured unsecured
1,000
0
100
200
300
400
500
600
700
800
900
Feb 17 Jul 17 Dec 17 May 18 Oct 18 Mar 19 Aug 19 Jan 20 Jun 20 Nov 20
Apr 21
Sep 21 Feb 22 Jul 22 Dec 22 May 23 Oct 23 Mar 24 Aug 24 Jan 25 Jun 25 Nov 25 Apr 26 Sep 26

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BANKING & WEALTH

82

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Liquid assets and Liquidity Coverage Ratio

Components of liquid assets ($b)

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13.0
12.3
11.5
4.0
4.3
4.4
5.4 3.4
3.6
4.6
3.6 3.5
1H15 1H16 1H17
■ Cash, Government, Semi-Government
■ Bank, NCD, Bills, RMBS, Supra, Covered Bonds
■ Internal RMBS
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Components of LCR* ($b)

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LCR 130%
LCR 130% 2.03
1.90
4.20
4.20 LCR 100%
LCR 100%
6.76
6.35
4.59
4.05
2H16 1H17
■ HQLA assets ■ Required LCR qualifying assets
■ CLF ■ Buffer
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  • based off AUD LCR

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BANKING & WEALTH

83

Bank market share

Retail banking market share and Suncorp footprint

Source: Roy Morgan, December 2016

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NT 0.0%
14 QLD 8.8%
106 11 516
WA 0.5%
2 1 123
SA 0.3%
1 1 125
NSW & ACT 0.8%
36 2 330
VIC 0.4%
8 1 440
Branch Business centre ATM TAS 0.4%
1 39
BANKING & WEALTH 84
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Bank market share

Source: APRA, December 2016

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26%
25%
Mortgage lending
16% 15%
11%
3% 2%
2%
ANZ CBA NAB WBC SUN BEN BOQ Others
Business lending 22% 22%
20%
17%
15%
1% 2% 1%
ANZ CBA NAB WBC SUN BEN BOQ Others
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BANKING & WEALTH

85

Funds under management and administration ($m)

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135
( 97 )
7,452 7,490
7,355 7,355
Balance Net flows Investment income Balance
Jun-16 and other Dec-16
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BANKING & WEALTH

86

New Zealand

Create a better today

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87

New Zealand NPAT

UITR above group target of 12% Kaikoura earthquake and aftershock impact NZ$23 million 2010/11 ‘over-cap’ EQC claims Personal lines grew 7.7% Life Insurance underlying profit growth of 41%

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(NZ$m)
HY16
(NZ$m)
Change
(%)
General Insurance
Gross written premium 714 681 4.8
Net earned premium 586 562 4.3
Net incurred claims (372) (303) 22.8
Operating expenses (196) (183) 7.1
Investment income - insurance funds 4 7 (42.9)
Insurance trading result 22 83 (73.5)
Other income 5 10 (50.0)
Income tax (8) (25) (68.0)
General Insurance profit after tax 19 68 (72.1)
Life Insurance profit after tax 18 19 (5.3)
New Zealand NPAT 37 87 (57.5)

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NEW ZEALAND

88

General Insurance Gross Written Premium

Total GWP of NZ$714 million

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Portfolio by product Portfolio by channel
3%
19%
23%
32%
42%
32%
49%
■ Motor ■ Commercial ■ Direct ■ Strategic partners &
■ Home ■ Other ■ Brokers financial intermediaries
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NEW ZEALAND

8989

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Loss ratio Total operating expenses ratio
General Insurance
key ratios
63.5%
53.9% 53.6% 33.4%
32.6%
32.3%
1H16 2H16 1H17 1H16 2H16 1H17
Acquisition expenses ratio Other underwriting expenses ratio
23.7%
23.3%
22.9%
9.3% 9.4% 9.7%
1H16 2H16 1H17
1H16 2H16 1H17
HY17 NEW ZEALAND 9090
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Natural hazard events

Date Event Net costs
(NZ$m)
Nov 16 Kaikoura earthquake
(net of internal reinsurance)
20
Nov 16 North Island rain 1
Nov 16 South Island earthquake aftershock 3
Other natural hazards attritional claims 9
Total natural hazards 33
Less: allowance for natural hazards
Natural hazards costs above allowance
(11)
22

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NEW ZEALAND

91

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General Insurance investment asset allocation

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Shareholders’ funds
NZ$320 million
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Fixed income credit quality

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Insurance funds Fixed income credit quality
NZ$490 million NZ$320 million
1% 3%
7%
11% 15%
28%
30% 24%
58% 66% 57%
■ Cash and short-term ■ Local government ■ AAA ■ A ■ Cash and short-term deposits
deposits bonds ■ AA ■ BBB ■ Interest-bearing securities
■ Corporate bonds ■ Government bonds ■ Equities
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NEW ZEALAND

92

General Insurance market share

Total NZ$5.2 billion

Source: Insurance Council New Zealand, September 2016

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17%
20%
5%
5%
7%
46%
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■ Vero ■ AAI ■ Peer 1 ■ Peer 2 ■ Peer 3 ■ Others (Suncorp NZ) (Suncorp NZ)

93

NEW ZEALAND

Life Insurance NPAT

Underlying profit up 41.2% Favourable experience Strong in-force growth with new business up 15.4%

HY17
(NZ$m)
HY16
(NZ$m)
Change
(%)
Planned profit margin 15 16 (6.3)
Experience
Other and investments
5
4
(4)
5
n/a
(20.0)
Underlying profit after tax 24 17 41.2
Market adjustments (6) 2 n/a
Life Insurance NPAT 18 19 (5.3)

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NEW ZEALAND

94

Life Insurance in-force premium

Total in-force premium of NZ$240 million

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Premium by product
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Premium by product Premium by channel
3% 3%
16%
16%
47%
18%
81%
16%
■ Term & TPD ■ Other ■ Direct ■ Group & other
■ Trauma ■ Group ■ Advised
■ Income protection
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NEW ZEALAND

9595

Life Insurance new business

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New business by product New business by channel
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Total new business of NZ$15 million

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8% 8%
17%
17%
57%
18%
75%
■ Term & TPD ■ Income protection ■ Direct ■ Group & other
■ Trauma ■ Group ■ Advised
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NEW ZEALAND

9696

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Life Insurance
key metrics (NZ$m)
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Planned margins Claims and lapse experience
16 16 15
5
3
(4)
1H16 2H16 1H17
1H16 2H16 1H17
In-force premium Operating expenses
240
229 20
18 18
222
1H16 2H16 1H17 1H16 2H16 1H17
NEW ZEALAND 97
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Life Insurance market share Individual risk

Source: Melville Jessup Weaver, September 2016

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28%
In-force
20%
NZ$2.1 billion
14%
11% 10%
10%
7%
Peer 1 Peer 2 SUN Peer 3 Peer 4 Peer 5 Others
27%
New business
21%
NZ$60 million
14%
12%
12%
10%
4%
Peer 1 Peer 2 Peer 3 Peer 4 SUN Peer 5 Others
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NEW ZEALAND

98

Economy

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99

Economic Fundamentals

Supportive fundamentals for both Australia and Queensland

Australia continues to see moderate growth despite the fall in mining investment

For Queensland, population growth has lifted and the budget is in surplus

Australia Queensland Data
Population growth 1.4% 1.4% Jun-16, annual
Economic growth 2.2% 2.0% AUS: Sep-16 annual, trend
QLD: 2015-16 annual
Unemployment rate 5.6% 5.9% Nov-16, trend
Inflation 1.3% 1.5% Sep-16, annual
Budget position $37bn deficit
(2.1% of GDP)
$2bn surplus
(0.6% of GSP)
2016-17 estimate
Credit rating
(S&P / Moody’s)
(AAA neg outlook
/ Aaa stable)
(AA+ stable /
Aa1 neg outlook)
Dec-16

“The economy continues to adjust to the end of the resources boom. Our expectation is that GDP growth will be close to potential over the next few quarters” RBA, 22 November 2016

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ECONOMY

100

Growth Outlook

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Australia is forecast to record
continued moderate economic
growth, with domestic income
and demand recovering
Queensland is projected to
lead economic growth among
the states
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“Queensland has a lovely portfolio of sectors – and as some lose steam, others are taking up the slack” Deloitte Access Economics, September 2016

State prospects

GDP outlook

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4.0
Annual % Change
3.5
3.0
2.5 3.1%
3.9%
2.0
1.9%
1.5 2.0%
2.6%
1.0
ACT: 2.2%
0.5
2.8%
0.0
2012 2013 2014 2015 2016e 2017f 2018f 2019f
1.6%
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Gross State Product annual average forecast 2017-2019 Source: Deloitte Access Economics, Sep-16

Source: ABS, Suncorp, Deloitte Access Economics

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ECONOMY

101

Monetary policy remains highly supportive

Cash rate reached a record low in August 2016. No further cuts anticipated from here

Low rates are supporting residential and, recently, non-residential building

Inflation likely to return to the RBA target range during 2017

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8
Inflation and %
Source: ABS, RBA, Bloomberg
interest rates 7
6
5
4
3
Inflation
Target Range 2
1
Dec-11 Dec-12 Dec-13 Dec-14 Dec-15 Dec-16
Std Var Mortgage Rate RBA Cash Rate Headline Inflation Rate
120
Building $bn, per annum
approvals 100
80
60
40
Source: ABS
20
Oct-11 Oct-12 Oct-13 Oct-14 Oct-15 Oct-16
Total Non-Residential Residential
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ECONOMY

102102

Housing market buoyant yet risks contained

Housing being supported by demographics, low rates and a sound economy

  • Some areas of localised oversupply emerging

  • Household debt elevated, yet servicing ratio low and savings still above pre-GFC levels

  • RBA states that household risks have eased (FSR Aug-16)

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900
House prices
Median house price ($ '000)
800
700
600
500
400
Source: Bloomberg, ABS, RP Data
300
Sep-06 Sep-08 Sep-10 Sep-12 Sep-14 Sep-16
Sydney Melbourne Brisbane
190 14
Household % %
debt and debt 185 12
servicing 10
180
Interest payments to disposable income (RHS) 8
175
6
170
4
165
Debt to disposable income (LHS) 2
Source: RBA
160 0
Sep-06 Sep-08 Sep-10 Sep-12 Sep-14 Sep-16
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ECONOMY

103

Labour market making gradual progress

Despite faltering job growth, unemployment has eased

Encouragingly, future job growth is expected to be concentrated in those sectors that are the largest employers

Labour market

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75 6.4
Monthly change ('000)
50 6.1
25 5.8
0 5.5
-25 5.2
Source: Bloomberg
-50 4.9
Nov-11 Nov-12 Nov-13 Nov-14 Nov-15 Nov-16
Employment Unemployment Rate (%)
13 Forecast employment growth 2017-2019, % Education Healthcare
Sector 10
Information & Telecommunications
employment 7 Public
Real
Admin Retail &
outlook 4 Utilities Estate Finance &Insurance Recreation Wholesale
Construction Business Services
1 Transport
-2 0 200 400 600 800 1000 1200 1400 1600 1800
Sector employment
-5 Mining Agriculture Nov-16, '000
-8
-11 Manufacturing
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ECONOMY

104104

Favourable export outlook

Commodity prices have lifted, assisted by improved Chinese industrial activity

Tourism earnings are rising strongly (annual growth of 11% over past 3 years)

Other areas of export growth include financial and IT related services

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170
Commodity prices $US price
150
Iron Ore
130
110
Thermal Coal
90
WTI Oil
70
50
Source: Bloomberg
30
Dec-11 Dec-12 Dec-13 Dec-14 Dec-15 Dec-16
Service exports 4.1 $bn
and tourism 3.8
3.5
Tourism exports
3.2
2.9
2.6
2.3
Service exports (ex-Tourism)
2.0
1.7
Source: ABS
1.4
Oct-11 Oct-12 Oct-13 Oct-14 Oct-15 Oct-16
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ECONOMY

105

Glossary

Create a better today

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Glossary

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Acquisition expense
ratio
Acquisition expenses expressed as a percentage of net earned premium
ADI Authorised Deposit-taking Institution
Annuities market
adjustments
The value of annuity obligations are determined by discounting future obligations into
today’s dollars using risk-free rates. The value of such obligations fluctuates as market
referenced discount rates change. The value of assets backing annuity obligations
also fluctuates with investment markets. The net impact of both of these market-driven
valuation changes are removed from Suncorp Life’s Underlying Profit and recorded as
annuity market adjustments
APRA Australian Prudential Regulation Authority
Basis points (bps) A ‘basis point’ is 1/100th of a percentage point
Cash earnings Net profit after tax adjusted for the amortisation of acquisition intangible assets,
the profit or loss on divestments and their tax effect
Cash earnings per
share
Basic: cash earnings divided by the weighted average number of ordinary shares
(net of treasury shares) outstanding during the period
Diluted: cash earnings adjusted for consequential changes in income or expenses
associated with the dilutive potential ordinary shares divided by the weighted average
number of diluted shares (net of treasury shares) outstanding during the period
Cash return on
average
shareholders' equity
Cash earnings divided by average equity attributable to owners of the Company.
Averages are based on monthly balances over the period. The ratio is annualised for
half years
Combined operating
ratio
The percentage of net earned premium that is used to meet the costs of all claims
incurred plus pay the costs of acquiring (including commission), writing and servicing
the General Insurance business

HY17

107

Glossary

Common Equity
Tier 1 (CET1)
Common Equity Tier 1 Capital comprises accounting equity plus adjustments for
intangible assets and regulatory reserves
Common Equity
Tier 1 Ratio
Common Equity Tier 1 divided by the Prescribed Capital Amount for Life and General
Insurance, or total risk-weighted assets for the Bank
Connected
Customer
Connected customers represent customers with two or more needs met across the
following need categories: Home / Property; Self; Mobility and Money
Cost to income ratio Operating expenses of the Banking business divided by total income from Banking
activities
Credit risk-weighted
assets
Total of the carrying value of each asset class multiplied by their assigned risk
weighting, as defined by APRA
Deferred acquisition
costs (DAC)
The portion of acquisition costs not yet expensed on the basis that it can be reliably
measured and it is probable that it will give rise to premium revenue that will be
brought to account in subsequent financial periods
Deposit to loan ratio Total retail deposits divided by total loans and advances, excluding other receivables
Diluted shares Diluted shares is based on the weighted average number of ordinary shares
outstanding during the period adjusted for potential ordinary shares that are dilutive in
accordance with AASB 133 Earnings per Share
Effective tax rate Income tax expense divided by profit before tax
Embedded Value Embedded Value is equivalent to the sum of the adjusted net worth and the net
present value of all future cashflows distributable to the shareholder that are expected
to arise from in-force business, together with the value of franking credits

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108

Glossary

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Equity reserve for
credit losses
The equity reserve for credit losses represents the difference between the collective
provision for impairment and the estimate of credit losses across the credit cycle
based on guidance provided by APRA
Fire service levies
(FSL)
The expense levied on premiums for insurance policies with a fire risk component,
which is recoverable from insurance companies by the applicable State Government.
Fire service levies were established to cover corresponding fire brigade charges
Funds under
administration (FUA)
Funds where the Superannuation Australia business receives a fee for the
administration of an asset portfolio
General Insurance –
Commercial
Commercial products consist of commercial motor insurance, commercial property
insurance, marine insurance, industrial special risk insurance, and public liability and
professional indemnity insurance
General Insurance –
Consumer
Consumer insurance products consist of home and contents insurance, motor
insurance, boat insurance, and travel insurance
Gross non-
performing loans
Gross impaired assets plus past due loans
Impairment losses to
gross loans and
advances
Impairment losses on loans and advances divided by gross loans and advances.
The ratio is annualised for half years
Insurance Trading
Result
Underwriting result plus investment income on assets backing technical reserves
Insurance Trading
Ratio (ITR)
The insurance trading result expressed as a percentage of net earned premium
Life insurance
policyholders'
Amounts due to an entity or person who owns a life insurance policy. This need not
h i Thi i ii f hhl’ i
interests be te nsured. s s dstnct rom sareoders nterests

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109

Glossary

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Life risk in-force
annual premiums
Total annualised statistical premium for all business in-force at the date
(including new business written during the reporting period)
Life risk new
business annual
premiums
Total annualised statistical premium for policies issued during the reporting period
Life underlying
profit after tax
Net profit after tax less market adjustments. Market adjustments represents the impact
of movements in discount rates on the value of policy liabilities, investment income
experience on invested shareholder assets and annuities mismatches
Loss ratio Net claims incurred expressed as a percentage of net earned premium. Net claims
incurred consist of claims paid during the period increased (or decreased) by the
increase (decrease) in outstanding claims liabilities
Net interest spread The difference between the average interest rate on average interest earning assets
and the average interest rate on average interest bearing liabilities
Net profit after tax Net profit after tax attributable to owners of the Company derived in accordance with
Australian Accounting Standards
Net tangible asset
backing per share
Total equity less intangible assets divided by ordinary shares at the end of the period
adjusted for treasury shares
Other underwriting
expenses ratio
Other underwriting expenses expressed as a percentage of net earned premium
Past due loans Loans outstanding for more than 90 days
Payout ratio – cash
earnins
Ordinary shares (net of treasury shares) at the end of the period multiplied by the
ordinar dividend er share for the eriod divided b cash earnins
g y p p y g

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110

Glossary

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Payout ratio – net
profit after tax
Ordinary shares (net of treasury shares) at the end of the period multiplied by the
ordinary dividend per share for the period divided by profit after tax
Profit after tax from
business lines
The net profit after tax for the Insurance, Banking & Wealth and New Zealand
business lines
Return on average
shareholders'
equity
Net profit after tax divided by average equity attributable to owners of the Company.
Averages are based on monthly balances over the period. The ratio is annualised for
half years
Return on average
total assets
Net profit after tax divided by average total assets. Averages are based on beginning
and end of period balances. The ratio is annualised for half years
Return on Common
Equity Tier 1
Net profit after tax adjusted for dividends paid on capital notes divided by average
Common Equity Tier 1 Capital. Average Common Equity Tier 1 Capital is based on
the monthly balance of Common Equity Tier 1 Capital over the period. The ratio is
annualised for half years
Total capital ratio Total capital divided by the Prescribed Capital Amount for Life and General Insurance,
or total risk-weighted assets for the Bank, as defined by APRA
Total operating
expense ratio
Total operating expenses (acquisition and other underwriting expenses) expressed as
a percentage of net earned premium
Total risk-weighted
assets
Bank credit risk-weighted assets, off-balance sheet positions and market risk capital
charge and operational risk charge, as defined by APRA
Treasury shares Ordinary shares of Suncorp Group Limited that are acquired by subsidiaries
Value of one year’s
sales (VOYS)
An estimate of the present value of all distributable profits expected from the new
policies sold in a given year
111

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Disclaimer

This report contains general information which is current as at 9 February 2017. It is information given in summary form and does not purport to be complete.

It is not a recommendation or advice in relation to the Group or any product or service offered by Suncorp or any of its subsidiaries. It is not intended to be relied upon as advice to investors or potential investors, and does not take into account the investment objectives, financial situation or needs of any particular investor. These should be considered, with or without professional advice, when deciding if an investment is appropriate.

This report should be read in conjunction with all other information concerning Suncorp filed with the Australian Securities Exchange (ASX).

The information in this report is for general information only. To the extent that the information may constitute forward-looking statements, the information reflects Suncorp’s intent, belief or current expectations with respect to the business and operations, market conditions, results of operations and financial condition, capital adequacy, specific provisions and risk management practices at the date of this report. Such forward-looking statements are not guarantees of future performance and involve known and unknown risks and uncertainties, many of which are beyond Suncorp’s control, which may cause actual results to differ materially from those expressed or implied.

Suncorp undertakes no obligation to update any forward-looking statement to reflect events or circumstances after the date of this report (subject to ASX disclosure requirements).

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112

TO SEE MORE, GO ONLINE

suncorpgroup.com.au

REGISTERED OFFICE

Level 28, 266 George Street Brisbane, Qld Australia 4000 +61 7 3362 1222

INVESTOR RELATIONS CONTACTS

Mark Ley Ph: 02 8121 1221 Andrew Dempster Ph: 02 8121 9206 Susan Troy Ph: 07 3135 3729 Carly Jefferson Ph: 02 8121 1225 Sophie Bastin-Byrne Ph: 07 3135 4700

CONNECT

suncorpgroup.com.au @SuncorpGroup

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