Skip to main content

AI assistant

Sign in to chat with this filing

The assistant answers questions, extracts KPIs, and summarises risk factors directly from the filing text.

SUNCORP GROUP LIMITED Annual Report 2017

Aug 2, 2017

65879_rns_2017-08-02_35530b08-0bc1-40ca-a5bd-50657231d3e9.pdf

Annual Report

Open in viewer

Opens in your device viewer

Financial Results for the full year ended 30 June 2017 — Create a better today

DATA PACK RELEASE DATE 3 AUGUST 2017 SUNCORP GROUP LIMITED ABN 66 145 290 124

==> picture [157 x 50] intentionally omitted <==

==> picture [327 x 482] intentionally omitted <==

Results

‒ Group Net Profit After Tax of $1,075m (up 3.6%)

‒ Group top line growth 3.6%

‒ UITR 12% for 2H17 (2016: 10.6%)

‒ Dividend of 73c (up 7.4%) ‒ Cash ROE of 8.4% (2016: 8.2%)

==> picture [140 x 41] intentionally omitted <==

2

FY17 RESULTS

Highlights

Refreshed strategy and ‘One Suncorp’ model in place

‒ Delivering customer growth and a focus on digital ‒ Customers are experiencing the Marketplace deliverables ‒ Creating Shareholder value with Aggregate Reinsurance Program ‒ More resilient Suncorp for a sustainable future

==> picture [140 x 41] intentionally omitted <==

3

FY17 RESULTS

1. Refreshed strategy and ‘One Suncorp’ model in place

==> picture [583 x 323] intentionally omitted <==

----- Start of picture text -----

Purpose
Create a better today
Be the destination for the moments that matter Vision
Priorities
Maintain
Elevate the Create the Inspire our
momentum
customer Marketplace people
and grow
One Suncorp Business model
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

4

FY17 RESULTS

2. Delivering customer growth through refreshed strategy

==> picture [896 x 333] intentionally omitted <==

----- Start of picture text -----

Net Customer Flow Increased Digital Usage
0,000
147,000 net inflow
+399,000 AAMI SmartPlates Money Profiles
252,000 SA CTP
0,000 app app
0,000
0,000
0,000
-
-12,000
0,000 -71,000
FY15 FY16 FY17 18,000 users 34,000 users
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

5

FY17 RESULTS

  1. Customers are experiencing the Marketplace Deliverables —

‒ Concept Stores ‒ New branding and logo

  • New AAMI and Suncorp Apps

‒ Launched annuities and health solutions

‒ Capturing the opportunity

==> picture [140 x 41] intentionally omitted <==

6

FY17 RESULTS

==> picture [960 x 483] intentionally omitted <==

----- Start of picture text -----

4. Creating Shareholder Value with Aggregate Reinsurance Program

$m
800
700 699
600 ‒ Significant NPAT benefit
500
460 ‒
Capital benefit
400

300 Cover extended into FY18
200
100
0
Jul 2016 Oct 2016 Jan 2017 Apr 2017 Jul 2017
Retained Natural Hazard Costs Natural Hazard Aggregate Cover
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

7

FY17 RESULTS

  1. More Resilient Suncorp for a Sustainable Future —

  2. Top line growth and investment for the future

  3. Dividend and capital

‒ Re-alignment of investment portfolio

  • Re-insurance

  • Additional expertise

==> picture [140 x 41] intentionally omitted <==

8

FY17 RESULTS

Create a Better Today

Business Improvement Program “Owner’s Mindset”

  • Digitisation of customer experience

  • Sales and Service channel optimisation

  • End-to-end process improvement

  • Claims supply chain re-design

  • Smarter procurement

  • Material benefits in FY19 and FY20

with minor net benefits in FY18

Marketplace Acceleration “Faster and Sooner”

  • Single digital customer experience (app)

  • Roll-out of brand refresh

  • Journeys and Integrated Offers

  • Third Party partnerships

‒ Reward and recognition program Bring forward additional investment with no impact on dividends

==> picture [140 x 41] intentionally omitted <==

9

FY17 RESULTS

Result overview

  • Group top line growth of 3.6%

  • Function NPAT up 4.0%

  • Cash earnings up 5.1%

  • Dividend up 7.4%

  • Amortisation increase due to Autosure divestment

FY17
($m)
FY16
($m)
Change
(%)
Insurance (Australia)
723
558
29.6
Banking & Wealth
400
418
(4.3)
New Zealand
82
183
(55.2)
NPAT from functions
1,205
1,159
4.0
Other
(60)
(70)
(14.3)
Cash earnings
1,145
1,089
5.1
Acquisition Amortisation
(70)
(51)
37.3
Reported NPAT
1,075
1,038
3.6
Full year dividend
73 cps
68 cps
7.4

==> picture [140 x 41] intentionally omitted <==

10

FY17 RESULTS

Insurance (Australia)

NPAT

  • NPAT up 29.6% to $723 million

  • GWP growth of 3.9%

  • Reported ITR of 12.9%

  • Natural hazards $655 million (FY16: $720 million)

  • Reserve releases of $301 million (FY16: $348 million)

  • Underlying investment yield of 2.5%

FY17
($m)
FY16
($m)
Change
(%)
Gross written premium
8,111
7,803
3.9
Net earned premium
7,072
6,893
2.6
Net incurred claims
(4,923)
(5,099)
(3.5)
Operating expenses
(1,442)
(1,411)
2.2
Investment income - insurance funds
205
236
(13.1)
Insurance trading result
912
619
47.3
General Insurance profit after tax
689
490
40.6
Life Insurance profit after tax
34
68
(50.0)
Insurance (Australia) NPAT
723
558
29.6

==> picture [140 x 41] intentionally omitted <==

11

INSURANCE (AUSTRALIA)

FY17 RESULTS

Gross Written

Premiums

  • Home & Motor return to positive unit growth with 3% to 5% price increases

  • Commercial underwriting discipline with some positive pricing momentum

  • CTP growth from SA entry and NSW price increases

FY17
($m)
FY16
($m)
Change
(%)
Motor
2,634
2,568
2.6
Home
2,233
2,193
1.8
Commercial
1,543
1,577
(2.2)
Compulsory third party
1,404
1,215
15.6
Workers compensation and other
297
250
18.8
Total Gross Written Premium
8,111
7,803
3.9

==> picture [140 x 41] intentionally omitted <==

12

INSURANCE (AUSTRALIA)

FY17 RESULTS

Claims

Net incurred claims down 3.5%

Lower natural hazard claims

Operational metrics for Home and Motor working claims have returned to sustainable levels

Strong claims performance across NSW CTP

$423 million of events >$5 million

NHAP renewed

==> picture [561 x 426] intentionally omitted <==

----- Start of picture text -----

60
Home active claims
50
volumes (‘000)
40
30
20
10
0
Jun-16 Sep-16 Dec-16 Mar-17 Jun-17
Working Natural Hazards
250
Motor active claims
200
volumes (‘000)
150
100
50
0
Jun-16 Sep-16 Dec-16 Mar-17 Jun-17
Working Natural Hazards
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

INSURANCE (AUSTRALIA)

FY17 RESULTS

13

Investments

Insurance funds $9.2 billion

Investment income of $205 million (FY16: $236 million)

$120 million MTM loss from an increase in risk-free rates $43 million MTM gain from narrowing credit spreads $52 million MTM gain from outperformance of ILBs 2.5% annualised underlying return

Shareholders’ funds $2.7 billion

Investment income of $98 million (FY16: $80 million)

3.7% annualised return

Returns driven by improving equity markets and narrowing credit spreads, offset by MTM from rising bond yields

==> picture [171 x 163] intentionally omitted <==

==> picture [164 x 167] intentionally omitted <==

==> picture [64 x 144] intentionally omitted <==

----- Start of picture text -----

Corporate
ILBs
Semis
Govt
Cash
----- End of picture text -----

==> picture [86 x 166] intentionally omitted <==

----- Start of picture text -----

Fixed Interest
(Domestic)
Fixed Interest
(Global)
Equities
Infrastructure
Cash
Alternatives
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

INSURANCE (AUSTRALIA)

FY17 RESULTS

14

Life Insurance

NPAT

  • Stable underlying profits

  • Subdued new business volumes reflecting challenging market conditions

  • Optimisation program to deliver improved profitability

  • Strategic review continuing

FY17
($m)
FY16
($m)
Change
(%)
Planned profit margin release 19 15 26.7
Experience (6) 19 n/a
Other and investments(1) 40 19 110.5
Underlying profit after tax 53 53 -
Market adjustments (19) 15 n/a
Life Insurance NPAT 34 68 (50.0)
In-force annual premium 806 813 (0.9)
Total new business 62 74 (16.2)
  • (1) Other includes benefits from a group profit share arrangement in prior years and positive experience from previous repricing

==> picture [140 x 41] intentionally omitted <==

INSURANCE (AUSTRALIA)

FY17 RESULTS

15

Banking & Wealth

NPAT

  • Total lending up 1.9%

  • Annualised second half lending growth of 4.2%

  • Improved credit quality

  • Stable funding profile

  • Strong capital & balance sheet

  • – Completion of Super Simplification Program

FY17
($m)
FY16
($m)
Change
(%)
Net interest income
1,131
1,129
0.2
Net non-interest income
76
88
(13.6)
Operating expenses
(636)
(639)
(0.5)
Profit before impairment losses
571
578
(1.2)
Impairment losses
(7)
(16)
(56.3)
Income tax
(168)
(169)
(0.6)
Banking profit after tax
396
393
0.8
Wealth profit after tax
4
25
(84.0)
Banking & Wealth NPAT
400
418
(4.3)

==> picture [140 x 41] intentionally omitted <==

BANKING & WEALTH

FY17 RESULTS

16

New Zealand

NPAT

  • GWP grew 6.3%, driven by Home and Motor

  • Kaikoura earthquake and reinsurance reinstatement net NPAT impact of NZ$36 million

  • Motor claims cost inflation across the industry

FY17
(NZ$m)
FY16
(NZ$m)
Change
(%)
Gross written premium
1,424
1,339
6.3
Net earned premium
1,163
1,139
2.1
Net incurred claims
(735)
(612)
20.1
Operating expenses
(387)
(369)
4.9
Investment income – insurance funds
14
20
(30.0)
Insurance trading result
55
178
(69.1)
General Insurance profit after tax
47
147
(68.0)
Life Insurance profit after tax
40
53
(24.5)
New Zealand NPAT
87
200
(56.5)

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

NEW ZEALAND

17

Capital position

CET1 excess of $377 million

GI changes in targets and increased Asset Risk Charges

Bank growth in risk weighted assets offset by RMBS issuance

Capital release from Autosure disposal

==> picture [643 x 483] intentionally omitted <==

----- Start of picture text -----

73 40 (148)
1,075
(56)
(17) (35)
(901)
377
346
Excess FY17 GI goodwill Other Increase in Bank Life policy Temporary FY17 Excess
CET1 NPAT & GI Target growth liability increase in Dividends CET1
(Jun-16) intangibles adjustment Group (net of (Jun-17)
and Target Target DRP)
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

18

Operating expenses

  • Operating expenses up 2.9%

  • Direct expense base maintained at around $2.7 billion for the past 4 years

  • Business Improvement Program to reduce operating and claims expenses from FY19

==> picture [643 x 483] intentionally omitted <==

----- Start of picture text -----

16
21
9
32
2,746
2,701
2,669
FY16 Group bonus Normalised Foreign Fire Services Project FY17
operating expense FY16 Exchange Levy expenses operating
expenses operating expenses
expenses
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

19

==> picture [318 x 484] intentionally omitted <==

Medium term targets

Broadening of customer relationships Improving underlying NPAT Sustainable ROE of at least 10%, which implies an underlying ITR of at least 12%

Maintaining a dividend payout ratio of 60% to 80% of cash earnings and returning surplus capital to shareholders

==> picture [140 x 41] intentionally omitted <==

20 20

FY17 RESULTS

==> picture [327 x 483] intentionally omitted <==

Priorities

  • Elevate the Customer

‒ Create the Marketplace

‒ Maintain momentum and grow

‒ Inspire our people

==> picture [140 x 41] intentionally omitted <==

21

FY17 RESULTS

Highlights

Refreshed strategy and ‘One Suncorp’ model in place

‒ Delivering customer growth and a focus on digital ‒ Customers benefiting from roll out of Marketplace deliverables ‒ Creating Shareholder value with Aggregate Reinsurance Program ‒ More resilient Suncorp for a sustainable future

==> picture [140 x 41] intentionally omitted <==

22

FY17 RESULTS

==> picture [118 x 38] intentionally omitted <==

Financial Results for the full year ended 30 June 2017

Data Pack

DATA PACK RELEASE DATE 3 AUGUST 2017 SUNCORP GROUP LIMITED ABN 66 145 290 124

==> picture [624 x 385] intentionally omitted <==

Data Pack

Suncorp Group

Top 20 ASX listed company

Leading financial services brands in Australia and New Zealand

==> picture [158 x 46] intentionally omitted <==

==> picture [58 x 58] intentionally omitted <==

==> picture [80 x 53] intentionally omitted <==

==> picture [73 x 37] intentionally omitted <==

==> picture [162 x 115] intentionally omitted <==

==> picture [58 x 42] intentionally omitted <==

==> picture [109 x 38] intentionally omitted <==

==> picture [64 x 66] intentionally omitted <==

==> picture [128 x 68] intentionally omitted <==

==> picture [51 x 50] intentionally omitted <==

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

$19 billion market capitalisation at 30 June 2017

$97 billion in group assets

13,400 employees in Australia and New Zealand

Approximately 9 million customers

End-to-end ownership of brands

24

DATA PACK

Strategy

==> picture [752 x 370] intentionally omitted <==

==> picture [140 x 41] intentionally omitted <==

25

FY17 RESULTS

DATA PACK

Elevating the Customer

  • Making the experience easy for customers

  • Connecting customers to the Suncorp Marketplace

  • Developing integrated solutions and customer journeys

==> picture [140 x 41] intentionally omitted <==

==> picture [492 x 492] intentionally omitted <==

26

FY17 RESULTS

DATA PACK

Elevating the Customer and Creating the Marketplace

==> picture [110 x 111] intentionally omitted <==

Build the Marketplace

==> picture [102 x 102] intentionally omitted <==

Design connected solutions and services

==> picture [111 x 111] intentionally omitted <==

Develop the partner ecosystem

==> picture [110 x 111] intentionally omitted <==

Differentiate our brands (individually strong and deliver value when connected)

==> picture [140 x 41] intentionally omitted <==

27

FY17 RESULTS

DATA PACK

Building the Suncorp Marketplace

==> picture [861 x 351] intentionally omitted <==

==> picture [140 x 41] intentionally omitted <==

28

FY17 RESULTS

DATA PACK

Designing end-to-end customer journeys

Opportunity

  • 3.3 million home owners

  • 5.6 million vehicle owners

  • 700,000 small business customers

==> picture [552 x 310] intentionally omitted <==

From

To

  • Seamless connection of solutions and brands

  • Unconnected range of products and brands

  • Winning customers at the end of a purchase

  • Winning customers early within a purchase

  • Competing only where we manufacture

  • Engaging partners to compete in new areas

==> picture [140 x 41] intentionally omitted <==

29 29

FY17 RESULTS

DATA PACK

Marketplace priorities

– Build intuitive digital experience for our customers and partners

  • Execute loyalty and differentiated service levels

  • Enhance sales and service productivity

  • Connect Intermediaries to the Marketplace to deepen relationships

  • Continue to deliver integrated customer journeys

==> picture [481 x 487] intentionally omitted <==

==> picture [140 x 41] intentionally omitted <==

30

FY17 RESULTS

DATA PACK

Key metrics

==> picture [644 x 483] intentionally omitted <==

==> picture [140 x 41] intentionally omitted <==

31

FY17 RESULTS

DATA PACK

Profit after tax from functions ($m)

==> picture [644 x 483] intentionally omitted <==

==> picture [140 x 41] intentionally omitted <==

32

FY17 RESULTS

DATA PACK

Profit and operating

expenses

==> picture [643 x 483] intentionally omitted <==

----- Start of picture text -----

1,205
1,159
Profit after tax 82
183
from functions
400
418
723
558
FY16 FY17
Insurance Banking & Wealth New Zealand
2,746
2,669
Operating expenses
372 400
721 730
1,576 1,616
FY16 FY17
Insurance Banking & Wealth New Zealand
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

33

FY17 RESULTS

DATA PACK

Dividends (cps)

73 cent total ordinary dividend, up 7.4% Cash earnings payout ratio of 81.9%

==> picture [643 x 483] intentionally omitted <==

----- Start of picture text -----

105
88
30
75 12
73
68
20
55
38
40
40
38
15
35 35 30
20
20 20
38
35 33
30
25
20
15 15
FY10 FY11 FY12 FY13 FY14 FY15 FY16 FY17
■ Interim ■ Final ■ Special
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

DATA PACK

34

Capital position ($m)



Total
Total
as at
30 Jun
2016
6,625
6,338
5,772
5,552
853
786
(476)
(440)
377
346
9,512
8,860
7,880
7,743
1,632
1,117
(476)
(440)
1,156
677


Total
Total
as at
30 Jun
2016
6,625
6,338
5,772
5,552
853
786
(476)
(440)
377
346
9,512
8,860
7,880
7,743
1,632
1,117
(476)
(440)
1,156
677


Total
Total
as at
30 Jun
2016
6,625
6,338
5,772
5,552
853
786
(476)
(440)
377
346
9,512
8,860
7,880
7,743
1,632
1,117
(476)
(440)
1,156
677
As at 30 June 2017
GI Bank Life SGL,
Corp
Services
& Consol

Total Total
as at
30 Jun
2016
CET1
CET1 Target
3,115
2,593
2,963
2,809
461
335
86
35
6,625 6,338
5,552
5,772
Excess to CET1 Target (pre div) 522 154 126 51 853 786
Group Dividend (476) (440)
Group Excess to CET1 Target (ex div) 377 346
Common Equity Tier 1 Ratio 1.32x 9.23% 2.00x
Total Capital
Total Capital Target
4,180
3,535
4,685
3,933
561
397
86
15
9,512 8,860
7,743
7,880
Excess to Target (pre div) 645 752 164 71 1,632 1,117
Group Dividend
Group Excess to Target (ex div)
(476) (440)
677
1,156
Total Capital Ratio 1.77x 14.59% 2.44x

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

DATA PACK

35

CET1 capital base ($m)

CET1 excess of $377 million

GI changes in targets and increased Asset Risk Charges

Bank growth in risk weighted assets offset by RMBS issuance

Capital release from Autosure disposal

==> picture [643 x 483] intentionally omitted <==

----- Start of picture text -----

73 40 (148)
1,075
(56)
(17) (35)
(901)
377
346
Excess FY17 GI goodwill Other Increase in Bank Life policy Temporary FY17 Excess
CET1 NPAT & GI Target growth liability increase in Dividends CET1
(Jun-16) intangibles adjustment Group (net of (Jun-17)
and Target Target DRP)
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

DATA PACK

36

Group Risk Based Capital (RBC)

==> picture [111 x 99] intentionally omitted <==

----- Start of picture text -----

Group
8%
6%
----- End of picture text -----

==> picture [205 x 17] intentionally omitted <==

----- Start of picture text -----

28%
58%
----- End of picture text -----

==> picture [563 x 439] intentionally omitted <==

----- Start of picture text -----

General Insurance Bank
7% [3%]
38%
24%
54%
66%
8%
Life Insurance Corporate
100%
9%
23%
17%
51%
■ Insurance risk ■ Market risk ■ Operational risk ■ Counterparty credit risk
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

DATA PACK

37

General Insurance capital

Total capital ($m)

Prescribed Capital Amount (PCA) ($m)

Capital ratios vs peers

==> picture [845 x 300] intentionally omitted <==

----- Start of picture text -----

4,180 1.77x 1.81x 1.79x
1.77x PCA
555
510
2,358
CET1 Target
294
(1.0 – 1.2x
PCA) 848
250 1.32x 1.27x
3,115 1.09x
569
900
(503) SUN Peer 1 Peer 2
Common Equity Tier 1 ■ Tier 2 ■ Outstanding claims risk ■ Asset risk ■ Common Equity Tier 1 ■ Tier 2
Additional Tier 1 ■ Premium liabilities risk ■ Operational risk ■ Additional Tier 1
■ Insurance concentration risk ■ Aggregation benefit
Source: Latest published company reports
----- End of picture text -----

■ Common Equity Tier 1 ■ Tier 2 ■ Additional Tier 1

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

DATA PACK

38

Bank capital

==> picture [877 x 331] intentionally omitted <==

----- Start of picture text -----

Total capital ($m) Risk weighted assets ($m) Capital ratios vs peers
14.59% 14.71% 14.54%
4,685 13.80% 14.00%
32,107
12.57%
14.59% RWA 12.26%
897 3,424
62
825
CET1 Target
(8.5% – 9.0% 9.23% RWA
RWA) 28,621
2,963 9.23% 9.29% 8.05% 10.11% 9.60% 10.13% 9.97%
SUN Regional 1 Regional 2 Major 1 Major 2 Major 3 Major 4
Standardised Advanced
■ Common Equity Tier 1 ■ Tier 2 ■ Credit risk ■ Operational risk ■ Common Equity Tier 1 ■ Tier 2
■ Additional Tier 1 ■ Market risk
■ Additional Tier 1
Source: Latest published company reports
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

DATA PACK

39

Life Insurance capital

==> picture [643 x 483] intentionally omitted <==

----- Start of picture text -----

Total capital ($m) Prescribed Capital Amount
(PCA) ($m)
561
2.44x PCA
100
230
461
17
57
31
97
32
2H17 (4)
■ Insurance risk 2H17■ Combined stress
■ Common Equity Tier 1
■ Asset risk scenario adjustment
■ Tier 2
■ Operational risk ■ Other regulatory
■ Aggregation benefit requirements
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

DATA PACK

40

Investment assets

65%
19%
10%
2%2% 2%
Insurance (Australia)

GI - insurance funds

GI - shareholders’ funds

Life shareholder assets
New Zealand

GI - insurance funds

GI - shareholders’ funds

Life shareholder assets
FY17
($m)
Insurance (Australia) investments
General Insurance - insurance funds 9,198
General Insurance - shareholders’ funds 2,737
Life shareholder assets 1,445
Insurance (Australia) total 13,380
New Zealand investments
General Insurance - insurance funds 321
General Insurance - shareholders’ funds 275
Life shareholder assets 209
New Zealand total 805
Total investments 14,185

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

DATA PACK

41

50 year history of major weather events

==> picture [880 x 327] intentionally omitted <==

----- Start of picture text -----

Christchurch earthquakes,
6,000 $m Australia New Zealand Long Run Average Brisbane floods, Cyclone Yasi,
Melbourne hailstorm
5,000
4,000
Brisbane flood,
Cyclone Tracy Newcastle Kaikoura
3,000 earthquake Melbourne & earthquake
Perth hailstorms,
Christchurch
Sydney
earthquakes
Brisbane hailstorm
2,000 hailstorm
Cyclone
Debbie
1,000
-
1967 1972 1977 1982 1987 1992 1997 2002 2007 2012 2017
----- End of picture text -----

Adjusted for inflation, population growth and market share

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

DATA PACK

42

==> picture [960 x 483] intentionally omitted <==

----- Start of picture text -----

Reinsurance program – natural hazards

6.9b
6.1b
2.5b
500m
Original cover Reinstatement Reinstatement Reinstatement
250m
200m Dropdown aggregate
Dropdown aggregate
50m
Retention * Natural hazards protection
Event 1 2 3 4 5
Relates to Australian events.
----- End of picture text -----*

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

DATA PACK

43

Reinsurance program – dropdown aggregate

==> picture [869 x 335] intentionally omitted <==

----- Start of picture text -----

250m
50m xs
200m xs 50m
200m 100m xs 100m xs
150m xs 200m 150m xs 300m
150m
100m xs 100m xs
50m xs 200m 50m xs 300m
50m
` Natural hazards protection
300m xs 475m
Event 1 2 3 4 5
----- End of picture text -----

  • Relates to Australian events.

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

DATA PACK

44

Underlying and General Insurance ITR reported ITR

==> picture [568 x 270] intentionally omitted <==

----- Start of picture text -----

18.6%
17.0%
14.8%
14.6%
13.9%
13.4%
13.6% 14.7%
12.8%
12.5%
14.0% 12.0%
12%
11.0%
11.2%
10.1% 11.0%
9.9% 10.3%
9.4%
7.8%
----- End of picture text -----

1H13 2H13 1H14 2H14 1H15 2H15 1H16 2H16 1H17 2H17

Reported ITR Underlying ITR

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

DATA PACK

45

Shareholder metrics

EPS (basic)

EPS (diluted)

  • Convertible securities include SUNPC, SUNPE, SUNPF
$0.57
$0.89 $0.81 $0.84
FY14
FY15
FY16
FY17
$0.57
$0.89 $0.81 $0.84
FY14
FY15
FY16
FY17
$0.57
$0.87 $0.80 $0.83
FY14
FY15
FY16
FY17
$0.57
$0.87 $0.80 $0.83
FY14
FY15
FY16
FY17
$0.57
$0.87 $0.80 $0.83
FY14
FY15
FY16
FY17
$0.57
$0.87 $0.80 $0.83
FY14
FY15
FY16
FY17
FY14 FY15 FY16 FY17
Numerator ($m)
Earnings (EPS basic) 730 1,133 1,038 1,075
Interest expense on convertible securities(net of tax) - 45 43 42
Earnings(EPS diluted) 730 1,178 1,081 1,117
Denominator (m)
Weighted average ordinary shares (EPS basic) 1,278 1,279 1,279 1,282
Effect of conversion of convertible securities - 72 80 71
Weighted average ordinaryshares(EPS diluted) 1,278 1,351 1,358 1,353

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

DATA PACK

46

Shareholder metrics

Cash EPS (basic)

Cash EPS (diluted)

  • Convertible securities include SUNPC, SUNPE, SUNPF
$1.02 $0.93 $0.85 $0.89
FY14
FY15
FY16
FY17
$1.02 $0.93 $0.85 $0.89
FY14
FY15
FY16
FY17
$1.01 $0.92 $0.83 $0.88
FY14
FY15
FY16
FY17
$1.01 $0.92 $0.83 $0.88
FY14
FY15
FY16
FY17
$1.01 $0.92 $0.83 $0.88
FY14
FY15
FY16
FY17
$1.01 $0.92 $0.83 $0.88
FY14
FY15
FY16
FY17
FY14 FY15 FY16 FY17
Numerator ($m)
Earnings (EPS basic) 1,304 1,191 1,089 1,145
Interest expense on convertible securities(net of tax) 31 45 43 42
Earnings(EPS diluted) 1,335 1,236 1,132 1,187
Denominator (m)
Weighted average ordinary shares (EPS basic) 1,278 1,279 1,279 1,282
Effect of conversion of convertible securities 47 72 80 71
Weighted average ordinaryshares(EPS diluted) 1,325 1,351 1,358 1,353

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

DATA PACK

47

Shareholder metrics

==> picture [79 x 13] intentionally omitted <==

----- Start of picture text -----

Cash ROE
----- End of picture text -----

==> picture [291 x 140] intentionally omitted <==

----- Start of picture text -----

9.4%
8.9%
8.2% 8.4%
FY14 FY15 FY16 FY17
----- End of picture text -----

FY14 FY15 FY16 FY17
Cash ROE
Earnings ($m) 1,304 1,191 1,089 1,145
Average shareholders’ equity ($m) 13,868 13,345 13,282 13,631

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

DATA PACK

48

Shareholder overview

Source: Orient Capital, 23 June 2017

SUN shareholders by type

SUN shareholders by geography

==> picture [519 x 311] intentionally omitted <==

----- Start of picture text -----

1%
2% [1%]
4%
6%
25%
11%
41%
75%
34%
■ Domestic Institutions ■ Australia (Institutions & Retail)
■ Retail Investors ■ United States ■ Japan
■ International Institutions ■ United Kingdom ■ Rest of Europe
■ Hong Kong ■ Rest of World
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

DATA PACK

49

==> picture [118 x 38] intentionally omitted <==

Financial Results for the full year ended 30 June 2017 —

Insurance (Australia)

DATA PACK RELEASE DATE 3 AUGUST 2017 SUNCORP GROUP LIMITED ABN 66 145 290 124

==> picture [624 x 385] intentionally omitted <==

Insurance (Australia)

Insurance (Australia) NPAT

– NPAT up 29.6% to $723 million – GWP growth of 3.9% – Reported ITR of 12.9% – Natural hazards $655 million – Reserve releases of $301 million – Underlying investment yield of 2.5%

FY17
($m)
FY16
($m)
Change
(%)
General Insurance
Gross written premium
8,111
7,803
3.9
Net earned premium
7,072
6,893
2.6
Net incurred claims
(4,923)
(5,099)
(3.5)
Operating expenses
(1,442)
(1,411)
2.2
Investment income - insurance funds
205
236
(13.1)
Insurance trading result
912
619
47.3
Other income
65
71
(8.5)
Income tax
(288)
(200)
44.0
General Insurance profit after tax
689
490
40.6
Life Insurance profit after tax
34
68
(50.0)
Insurance NPAT
723
558
29.6

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

INSURANCE (AUSTRALIA)

51

General Insurance General Insurance Gross Gross Written Premium

Total GWP of $8.1 billion

==> picture [458 x 16] intentionally omitted <==

----- Start of picture text -----

Portfolio by product Portfolio by geography
----- End of picture text -----

==> picture [548 x 322] intentionally omitted <==

----- Start of picture text -----

4% 2% [4%]
5%
17% 8% 26%
32%
21%
19%
34%
28%
■ Motor ■ CTP ■ Queensland ■ Western Australia
■ Home ■ Workers ■ New South Wales ■ South Australia
■ Commercial compensation & other ■ Victoria ■ Tasmania
■ Other
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

INSURANCE (AUSTRALIA)

52

General Insurance key ratios

==> picture [643 x 485] intentionally omitted <==

----- Start of picture text -----

Loss ratio Total operating expenses ratio
74.8%
73.2%
72.4%
20.8%
66.8% 20.1% 20.3% 20.5%
1H16 2H16 1H17 2H17 1H16 2H16 1H17 2H17
Combined operating ratio Reported ITR
13.8%
94.9% 12.0%
94.0%
92.9%
9.3%
8.7%
87.1%
1H16 2H16 1H17 2H17 1H16 2H16 1H17 2H17
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

INSURANCE (AUSTRALIA)

53

General Insurance General Insurance reserve releases

  • Conservative assumptions and proactive long-tail claims management

==> picture [643 x 483] intentionally omitted <==

----- Start of picture text -----

$348m
4.4% $301m
3.7%
Long-term
assumption
1.5% of Group NEP
FY16 FY17
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

INSURANCE (AUSTRALIA)

54

Natural hazard

events

(1) Events with a gross cost over $5 million, shown net of recoveries from reinsurance.016

Date
Event
Net costs
($m)
Jul 2016
Southern winds
9
Sep 2016
South Australian and Victorian flooding
8
Sep 2016
Southern wind and rain
14
Oct 2016
Victorian wind storm
18
Oct 2016
Young and Parkes hail
7
Nov 2016
South Australian and Victorian storms
104
Nov 2016
Maryborough storms
6
Nov 2016
Kaikoura earthquake (NZ)
28
Nov 2016
Gympie hail
10
Dec 2016
Ipswich hail
9
Dec 2016
South Australian and Victorian storms
74
Feb 2017
Western Australian rain
6
Feb 2017
Northern Sydney hail
110
Mar 2017
New South Wales, Queensland and Victorian rain
20
Mar 2017
Tropical Cyclone Debbie
-
Apr 2017
Ocean Grove rain
-
Apr 2017
Geelongrain
-
Total events over$5 million(1)
423
Other natural hazards attritional claims
232
Total natural hazards
655
Less: allowance for natural hazards
(600)
Natural hazards costs above allowance
55

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

INSURANCE (AUSTRALIA)

55

General Insurance

investment asset allocation

==> picture [864 x 337] intentionally omitted <==

----- Start of picture text -----

Insurance funds Fixed income credit quality Shareholders’ funds
$9.2 billion $2.7 billion
4%
3%
6% 5% 5%
16% 9%
26%
12%
44%
23%
47%
23%
60%
17%
■ Cash and short-term ■ Semi-Government ■ AAA ■ A ■ Cash and short-term ■ Equities
deposits bonds ■ AA ■ BBB deposits ■ Infrastructure
■ Inflation-linked bonds ■ Commonwealth ■ Australia interest- and property
■ Corporate bonds Government bonds bearing securities ■ Alternative
■ Global interest- investments
bearing securities
----- End of picture text -----*

  • The total notional exposure to inflation-linked securities, after accounting for both physical bonds and derivatives, in the insurance funds is $2.4 billion.

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

INSURANCE (AUSTRALIA)

56

Personal lines market share

Source: Roy Morgan, June 2017 November 2016

==> picture [643 x 483] intentionally omitted <==

----- Start of picture text -----

NT
27% 29%
QLD
WA
32% 33%
15% 15%
SA
15% 15% NSW
30% 26%
VIC
33%
29%
Motor Home
TAS
39% 35%
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

INSURANCE (AUSTRALIA)

57

Personal lines market share

Source: Roy Morgan, June 2017

==> picture [643 x 483] intentionally omitted <==

----- Start of picture text -----

Total market
$19.2 billion
25%
28%
4%
2%
4%
Home Motor
$9.3 billion 7% $9.9 billion
30%
25%
27% 26% 29%
4%
4%
2%
2%
2%
7% 7%
28%
6% 31%
■ Suncorp ■ Peer 1 ■ Peer 2 ■ Peer 3 ■ Peer 4 ■ Peer 5 ■ Others
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

INSURANCE (AUSTRALIA)

58

Commercial lines market share

Source: Latest Suncorp estimates

==> picture [643 x 483] intentionally omitted <==

----- Start of picture text -----

Total market
$12.9 billion
12%
30%
18%
7%
20%
13%
■ Suncorp ■ Peer 1 ■ Peer 2 ■ Peer 3 ■ Peer 4 ■ Others
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

INSURANCE (AUSTRALIA)

59

Personal Injury market share

  • CTP source: Latest Suncorp estimates Includes QLD, NSW, ACT & SA schemes

** Workers compensation source: Workcover WA, November 2016 Includes WA only

==> picture [643 x 483] intentionally omitted <==

----- Start of picture text -----

CTP * Workers compensation
$4.3 billion $1.0 billion
7%
13%
24%
20% 35%
23%
5%
20% 17%
18% 18%
■ Suncorp ■ Peer 1 ■ Peer 2 ■ Peer 3 ■ Peer 4 ■ Others
----- End of picture text -----**

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

INSURANCE (AUSTRALIA)

60

CTP market share

  • Source: State scheme regulators * as at May 2017

  • ** as at March 2017

  • *** as at June 2017

==> picture [643 x 483] intentionally omitted <==

----- Start of picture text -----

QLD
NSW

$1.0 billion 8%
$2.6 billion
22%
28%
17%
48%
27% 31% 19%
ACT
SA*
$171 million $364 million
30%
44%
56%
70%
■ Suncorp ■ Peer 1 ■ Peer 2 ■ Peer 3 ■ Peer 4 ■ Rest of market
----- End of picture text -----**

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

INSURANCE (AUSTRALIA)

61

Life Insurance

NPAT

  • Stable underlying profits

  • Subdued new business volumes reflecting challenging market conditions

  • Optimisation program to deliver improved profitability

  • Strategic review continuing

FY17
($m)
FY16
($m)
Change
(%)
Planned profit margin release 19 15 26.7
Experience
Other and investments (1)
(6)
40
19
19
n/a
110.5
Underlying profit after tax 53 53 -
Market adjustments (19) 15 n/a
Life Insurance NPAT 34 68 (50.0)
In-force annual premium
Total new business
806
62
813
74
(0.9)
(16.2)
  • (1) Other includes benefits from a group profit share arrangement in prior years and positive experience from previous repricing

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

INSURANCE (AUSTRALIA)

62

Life Insurance in-force premium

Total in-force premium of $806 million

==> picture [848 x 283] intentionally omitted <==

----- Start of picture text -----

Premium by product Premium by geography Premium by channel
7% 8% 10% 8%
12%
34%
27%
48%
19%
82%
18%
27%
■ Direct via General Insurance brands
■ Term & TPD ■ Income protection ■ Queensland ■ Western Australia
■ Trauma ■ Group ■ New South Wales ■ Other ■ Advised ■ Group & other
■ Victoria & Tasmania
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

INSURANCE (AUSTRALIA)

63

Life Insurance new business

Total new business of $62 million

==> picture [849 x 285] intentionally omitted <==

----- Start of picture text -----

New business by product New business by geography New business by channel
5%
7%
8%
22%
12%
29%
24%
54%
25%
14% 73%
27%
■ Direct via General Insurance brands
■ Term & TPD ■ Income protection ■ Queensland ■ Western Australia
■ Trauma ■ Other ■ New South Wales ■ Other ■ Advised ■ Group & other
■ Victoria & Tasmania
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

INSURANCE (AUSTRALIA)

64

Life Insurance key metrics ($m) —

– Higher planned profit margins and reduced experience profits reflect assumption changes in June 2016

  • 2H17 uplift due to allocated costs associated with the optimisation program.

==> picture [643 x 485] intentionally omitted <==

----- Start of picture text -----

Planned margins Experience
10
9
10
9
8
7
(2) (4)
1H16 2H16 1H17 2H17 1H16 2H16 1H17 2H17
In-force premium Operating expenses
813
806
92
801
798
82 83 82
1H16 2H16 1H17 2H17 1H16 2H16 1H17 2H17
----- End of picture text -----*

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

INSURANCE (AUSTRALIA)

65

Click to edit Master title styleLife Insurance

==> picture [398 x 347] intentionally omitted <==

----- Start of picture text -----

Life Insurance meets a core customer need
Health Travel
Life
Insurance Insurance
Insurance
Commercial Professional
Super Indemnity
Life Insurance is a core component of the Suncorp financial services
Marketplace, however, currently delivers sub-optimal ROE.
----- End of picture text -----

==> picture [437 x 341] intentionally omitted <==

----- Start of picture text -----

Key Initiatives Outcomes
Optimise efficiencies in claims
Improved customer experience
and expense management
Streamline processes under
Enhanced competitiveness
new operating model
Improve customer connectivity Improved shareholder returns
Product and claims innovation Reduced earnings volatility
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

INSURANCE (AUSTRALIA)

66

Life Insurance Life Insurance market market share share

Individual risk

Source: NMG Consulting, March 2017

In-force portfolio includes IFA, Bank and Direct business

In-force

==> picture [562 x 372] intentionally omitted <==

----- Start of picture text -----

14%
$9.7 billion 14% 13% 13%
11%
11%
9%
8%
7%
Peer 1 Peer 2 Peer 3 Peer 4 Peer 5 Peer 6 SUN Peer 7 Others
21%
New business
15%
13%
$1.0 billion 12%
11%
10%
7%
7%
4%
Peer 1 Peer 2 Peer 3 Peer 4 Peer 5 Peer 6 Peer 7 SUN Others
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

INSURANCE (AUSTRALIA)

67

Life Insurance Life Insurance market share market share —

Share by distribution channel

Source: NMG Consulting, March 2017

==> picture [643 x 483] intentionally omitted <==

----- Start of picture text -----

33%
29%
Direct
$1.1 billion
7% 8%
6% 6%
4% 4%
3%
Peer 1 Peer 2 SUN Peer 3 Peer 4 Peer 5 Peer 6 Peer 7 Others
31%
Bank
$2.3 billion
19%
18% 18%
4% 4% 2% 3%
1%
Peer 1 Peer 2 Peer 3 Peer 4 Peer 5 SUN Peer 6 Peer 7 Others
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

INSURANCE (AUSTRALIA)

68

Life Insurance

Life Insurance market share market share —

Share by distribution channel

Source: NMG Consulting, March 2017

==> picture [643 x 483] intentionally omitted <==

----- Start of picture text -----

IFA
20%
$6.3 billion
14%
13%
11%
10% 9%
8%
7% 8%
Peer 1 Peer 2 Peer 3 Peer 4 SUN Peer 5 Peer 6 Peer 7 Others
24%
22%
Group
$7.0 billion
11%
10%
9% 9% 8%
6%
1%
Peer 1 Peer 2 Peer 3 Peer 4 Peer 5 Peer 6 Peer 7 SUN Others
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

INSURANCE (AUSTRALIA)

69

==> picture [118 x 38] intentionally omitted <==

Financial Results for the full year ended 30 June 2017 —

Banking & Wealth

DATA PACK RELEASE DATE 3 AUGUST 2017 SUNCORP GROUP LIMITED ABN 66 145 290 124

==> picture [624 x 385] intentionally omitted <==

Banking & Wealth

Banking & Wealth NPAT

– Total lending up 1.9% – Annualised second half lending growth of 4.2% – Improved credit quality – Stable funding profile – Strong capital & balance sheet – Completion of Super Simplification Program

FY17
($m)
FY16
($m)
Change
(%)
Banking
Net interest income
1,131
1,129
0.2
Net non-interest income
76
88
(13.6)
Operating expenses
(636)
(639)
(0.5)
Profit before impairment losses on
loans and advances
571
578
(1.2)
Impairment losses on loans and
advances
(7)
(16)
(56.3)
Income tax
(168)
(169)
(0.6)
Banking profit after tax
396
393
0.8
Wealth profit after tax
4
25
(84.0)
Banking & Wealth NPAT
400
418
(4.3)

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

BANKING & WEALTH

71

Total lending portfolio

Lending assets by portfolio Lending assets by geography

Total assets of $55.3 billion

==> picture [558 x 311] intentionally omitted <==

----- Start of picture text -----

<1%
4%
8%
7%
10%
10%
53%
26%
81%
■ Housing ■ Agribusiness ■ Queensland ■ Western Australia
■ Commercial (SME) ■ Consumer ■ New South Wales ■ South Australia
■ Victoria and other
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

BANKING & WEALTH

72

Banking key ratios

==> picture [881 x 325] intentionally omitted <==

----- Start of picture text -----

Lending growth (annualised) Net interest margin Cost to income ratio
(interest-earning assets)
57.4%
4.55% 1.85% 1.86% 1.83%
3.93%
3.65%
1.72%
53.4%
1.92% 52.5% 52.7%
FY14 FY15 FY16 FY17 FY14 FY15 FY16 FY17 FY14 FY15 FY16 FY17
Impairment losses to gross loans Return on Common Equity Tier 1 Deposit to loan ratio
and advances (annualised)
66.7% 66.6%
13.2% 13.0%
12.2% 65.8% 65.8%
0.25%
8.2%
0.11%
0.03%
0.01%
FY14 FY15 FY16 FY17 FY14 FY15 FY16 FY17 FY14 FY15 FY16 FY17
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

BANKING & WEALTH

73

Home lending portfolio

Total assets of $44.8 billion

==> picture [819 x 295] intentionally omitted <==

----- Start of picture text -----

Portfolio by borrower type Portfolio by geography Portfolio by channel
4%
8%
30%
34%
11%
49%
66%
70%
28%
■ Owner occupied ■ Investor ■ Queensland ■ Western Australia ■ Direct ■ Intermediaries
■ New South Wales ■ South Australia
■ Victoria and other
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

BANKING & WEALTH

74

Home lending origination by repayment type

  • Continued focus on a high quality lending portfolio including serviceability, credit quality and loan to value ratios

  • Investor year-on-year lending growth of 4% well within the supervisory measure of 10%

  • New business interest-only loan repayment type of 28% within supervisory measure of 30%

==> picture [643 x 483] intentionally omitted <==

----- Start of picture text -----

18%
29% 30% 28%
40%
43%
82%
71% 70% 72%
60%
57%
1H15 2H15 1H16 2H16 1H17 2H17
Principal & Interest Interest Only
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

BANKING & WEALTH

75

Commercial (SME) portfolio

Total assets of $5.7 billion

==> picture [858 x 305] intentionally omitted <==

----- Start of picture text -----

Portfolio by industry Portfolio by geography Portfolio by exposure size
2%
12% 12% 9%
5%
32%
7% 15% 21%
51%
20%
73%
15% 17%
9%
■ Property investment ■ Retail ■ Queensland ■ Other ■ <$5 million ■ $10 - $25 million
■ Hospitality & accommodation ■ Other ■ New South Wales ■ $5 - $10 million ■ $25 - $50 million
■ Construction & development ■ >$50 million
■ Services (including professional services)
■ Manufacturing & mining
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

BANKING & WEALTH

76

Agribusiness portfolio

Total assets of $4.5 billion

==> picture [158 x 16] intentionally omitted <==

----- Start of picture text -----

Portfolio by industry
----- End of picture text -----

==> picture [176 x 16] intentionally omitted <==

----- Start of picture text -----

Portfolio by geography
----- End of picture text -----

Portfolio by exposure size

==> picture [860 x 262] intentionally omitted <==

----- Start of picture text -----

5%
10%
15%
3%
3% 34% 25%
49%
29%
9%
61%
7%
21%
29%
■ Beef ■ Sugar ■ Queensland ■ Other ■ <$5 million ■ $10 - $25 million
■ Grain & mixed farming ■ Fruit ■ New South Wales ■ $5 - $10 million ■ $25 - $50 million
■ Sheep & mixed livestock ■ Other
■ Cotton
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

BANKING & WEALTH

77

Credit quality

  • Continued focus on credit quality and risk management

  • Impairment losses 0.01% of gross loans and advances

  • Low loan balances in resources and inner-city apartment development sectors

  • Favourable agricultural conditions and improved commodity prices over the period

==> picture [643 x 483] intentionally omitted <==

----- Start of picture text -----

333
Gross impaired 99
loans by segment 218 206
($m) 173
62
62
60
208
125
117
79
26 31 27 34
FY14 FY15 FY16 FY17
■ Retail ■ Agribusiness ■ Commercial (SME)
0.93%
0.85%
0.79% 0.78% 0.79%
Home lending
credit quality
(% gross home loans)
0.08%
0.02%
FY13 FY14 FY15 FY16 FY17
Past due loans Impaired assets Loss rate
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

BANKING & WEALTH

78

Loan to value ratio

(LVR)

Total home lending assets of $44.8 billion

==> picture [555 x 434] intentionally omitted <==

----- Start of picture text -----

5% 5%
17% 15% 12% 12% 9% 7%
Home lending 22% 21%
22% 22%
24% 22%
assets by LVR 22% 23%
61% 62% 64% 66% 69% 71% 73% 74%
1H14 2H14 1H15 2H15 1H16 2H16 1H17 2H17
■ 0.00 – 80.00% ■ 80.01% - 90.00% ■ 90.01%+
5% 3% 2% 1% 3% 3%
17% 10% 10% 13%
Home lending new 26% 12% 18% 17%
12%
business by LVR 8%
83% 87% 88% 86% 79% 80%
71%
66%
1H14 2H14 1H15 2H15 1H16 2H16 1H17 2H17
■ 0.00 – 80.00% ■ 80.01% - 90.00% ■ 90.01%+
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

BANKING & WEALTH

79

Credit quality

Relativity to peers

Source: Latest peer financial reports

==> picture [643 x 483] intentionally omitted <==

----- Start of picture text -----

Impairment losses
to gross loans 0.26%
0.17%
0.16%
0.13% 0.15%
0.10%
0.01%
SUN Regional 1 Regional 2 Major 1 Major 2 Major 3 Major 4
Net impaired
0.34%
0.32%
loans to gross 0.30%
loans
0.24%
0.23%
0.22%
0.19%
SUN Regional 1 Regional 2 Major 1 Major 2 Major 3 Major 4
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

BANKING & WEALTH

80

Collective provision

($m)

==> picture [643 x 483] intentionally omitted <==

----- Start of picture text -----

126
120
15
108
12
96
25
25
111
108
83
71
FY14 FY15 FY16 FY17
■ Modelled collective provision ■ Management overlays
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

BANKING & WEALTH

81

Portfolio credit quality

Commercial (SME) portfolio

==> picture [368 x 230] intentionally omitted <==

----- Start of picture text -----

6,000 5,772 5,729 15.00%
5,531
5,353 5,356
13.00%
5,000
11.00%
4,000
9.00%
3,000 7.00%
5.00%
2,000
3.00%
1,000
1.00%
- -1.00%
FY13 FY14 FY15 FY16 FY17
Commercial portfolio ($m)
Gross impaired assets/Total portfolio (%)
0.92% 0.88% 1.16% 1.16% 1.05%
----- End of picture text -----

Agribusiness portfolio

==> picture [368 x 222] intentionally omitted <==

----- Start of picture text -----

5,000 12.00%
4,624
4,311 4,400 4,360 4,497
10.00%
4,000
8.00%
3,000
6.00%
2,000
4.00%
1,000
2.00%
- 0.00%
FY13 FY14 FY15 FY16 FY17
Agribusiness portfolio ($m)
Gross impaired assets/Total portfolio (%)
4.50%
3.22%
2.83% 2.68%
1.76%
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

BANKING & WEALTH

82

Long-term funding profile ($m)

==> picture [643 x 483] intentionally omitted <==

----- Start of picture text -----

1,000
900
800
700
600
500
400
300
200
100
0
Covered bond Domestic senior unsecured Offshore senior unsecured
Aug 17 Dec 17 Apr 18 Aug 18 Dec 18 Apr 19 Aug 19 Dec 19 Apr 20 Aug 20 Dec 20 Apr 21 Aug 21 Dec 21 Apr 22 Aug 22 Dec 22 Apr 23 Aug 23 Dec 23 Apr 24 Aug 24 Dec 24 Apr 25 Aug 25 Dec 25 Apr 26 Aug 26
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

BANKING & WEALTH

83

Liquid assets and Liquidity Coverage Ratio

Components of liquid assets ($b)

==> picture [326 x 182] intentionally omitted <==

----- Start of picture text -----

12.1 12.2
11.4
4.3 4.3
4.4
3.8 2.5
5.0
4.1 4.5
2.8
FY15 FY16 FY17
----- End of picture text -----

■ Cash, Government, Semi-Government ■ Bank, NCD, Bills, RMBS, Supra, Covered Bonds ■ Internal RMBS

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

Components of LCR* ($b)

==> picture [384 x 229] intentionally omitted <==

----- Start of picture text -----

LCR 130% LCR 123%
1.53
1.90
3.80
4.20
6.80
6.35
4.53
4.05
FY16 FY17
■ HQLA assets ■ Required LCR qualifying assets
■ CLF ■ Buffer
----- End of picture text -----

  • based off AUD LCR

BANKING & WEALTH

84

Banking market share

Retail banking market share and Suncorp footprint

Market share source: Roy Morgan, June 2017 Footprint as at June 2017

==> picture [643 x 483] intentionally omitted <==

----- Start of picture text -----

NT 1.6%
6 QLD 8.1%
107 11 482
WA 0.6%
1 1 94
SA 0.4%
1 1 85
NSW & ACT 1.0%
35 6 205
VIC 0.5%
7 2 395
Store Business centre ATM TAS 0.9%
1 26
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

BANKING & WEALTH

85

Banking market share

Source: APRA, May 2017

==> picture [643 x 483] intentionally omitted <==

----- Start of picture text -----

26%
24%
Mortgage lending
16% 15%
12%
3% 2%
2%
ANZ CBA NAB WBC SUN BEN BOQ Others
Business lending 22% 22%
19%
18%
15%
1% 2% 1%
ANZ CBA NAB WBC SUN BEN BOQ Others
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

BANKING & WEALTH

86

Funds under

management and administration ($m)

==> picture [643 x 483] intentionally omitted <==

----- Start of picture text -----

397
(582)
206
7,490 7,511
Balance Inflows Outflows Investment Balance
Jun-16 income and Jun-17
other
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

BANKING & WEALTH

87

==> picture [118 x 38] intentionally omitted <==

Financial Results for the full year ended 30 June 2017 —

New Zealand

DATA PACK RELEASE DATE 3 AUGUST 2017 SUNCORP GROUP LIMITED ABN 66 145 290 124

==> picture [624 x 385] intentionally omitted <==

New Zealand

New Zealand

NPAT

  • GWP grew 6.3%, driven by Home and Motor

  • Kaikoura earthquake and reinsurance reinstatement net NPAT impact of NZ$36 million

  • Motor claims cost inflation across the industry

FY17
(NZ$m)
FY16
(NZ$m)
Change
(%)
General Insurance
Gross written premium
1,424
1,339
6.3
Net earned premium
1,163
1,139
2.1
Net incurred claims
(735)
(612)
20.1
Operating expenses
(387)
(369)
4.9
Investment income - insurance funds
14
20
(30.0)
Insurance trading result
55
178
(69.1)
Other income
10
24
(58.3)
Income tax
(18)
(55)
(67.3)
General Insurance profit after tax
47
147
(68.0)
Life Insurance profit after tax
40
53
(24.5)
New Zealand NPAT
87
200
(56.5)

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

NEW ZEALAND

89

General Insurance Gross Written Premium

Total GWP of NZ$1.4 billion

==> picture [643 x 483] intentionally omitted <==

----- Start of picture text -----

Portfolio by product Portfolio by channel
3%
24% 24%
28%
40%
33%
48%
■ Motor ■ Commercial ■ Direct ■ Strategic partners &
■ Home ■ Other ■ Brokers financial intermediaries
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

NEW ZEALAND

90

General Insurance key ratios

==> picture [643 x 485] intentionally omitted <==

----- Start of picture text -----

Loss ratio Total operating expenses ratio
63.5% 62.9%
53.9% 53.6% 33.4%
33.1%
32.6%
32.3%
1H16 2H16 1H17 2H17 1H16 2H16 1H17 2H17
Combined operating ratio Reported ITR
96.9% 96.0%
16.5%
14.8%
86.5% 85.9%
3.8% 5.7%
1H16 2H16 1H17 2H17
1H16 2H16 1H17 2H17
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

NEW ZEALAND

9191

Natural hazard

events

(1) Events with a gross cost over $5 million, shown net of recoveries from reinsurance excluding the natural hazards aggregate cover.2016

Date
Event
Net costs
(NZ$m)
Nov 16
Kaikoura earthquake
20
Mar 17
Widespread North Island flooding
17
Apr 17
NZ Cyclone Debbie
8
Total events over $5 million(1)
45
Other natural hazards attritional claims
27
Suncorp Group Natural Hazard Aggregate Protection
(16)
Total natural hazards
56
Less: allowance for natural hazards
(21)
Natural hazards costs above allowance
35

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

NEW ZEALAND

92

General Insurance

investment asset allocation

==> picture [847 x 312] intentionally omitted <==

----- Start of picture text -----

Insurance funds Fixed income credit quality Shareholders’ funds
NZ$436 million NZ$374 million
2% 3%
5% 12%
10%
29%
26% 35%
66% 53%
59%
■ Cash and short-term ■ Local government ■ AAA ■ A ■ Cash and short-term deposits
deposits bonds ■ AA ■ BBB ■ Interest-bearing securities
■ Corporate bonds ■ Government bonds ■ Equities
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

NEW ZEALAND

93

General Insurance

market share

Total market NZ$5.5 billion

Source: Insurance Council New Zealand, March 2017

==> picture [643 x 483] intentionally omitted <==

----- Start of picture text -----

19% 20%
4%
6%
7%
44%
■Vero [■][AAI ] [■][Peer 1] ■Peer 2 ■Peer 3 ■Others
(Suncorp NZ) (Suncorp NZ)
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

NEW ZEALAND

94

Life Insurance

NPAT

  • Strong in-force premium growth of 7.0%

  • Positive experience driven by strong policy retention

  • Underlying profit flat, with growth in margins offset by claims assumption strengthening

  • Market adjustments in FY16 reflected downward yield curve movements

FY17
(NZ$m)
FY16
(NZ$m)
Change
(%)
Planned profit margin
31
32
(3.1)
Experience
6
(1)
n/a
Other
5
11
(54.5)
Underlying profit after tax
42
42
-
Market adjustments
(2)
11
n/a
Life Insurance NPAT
40
53
(24.5)
In-force annual premium
245
229
7.0

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

NEW ZEALAND

95

Life Insurance in-force premium

Total in-force premium of NZ$245 million

==> picture [643 x 483] intentionally omitted <==

----- Start of picture text -----

Premium by product Premium by channel
3% 3%
6%
16%
19%
52%
20%
81%
■ Term & TPD ■ Other ■ Direct ■ Group & other
■ Trauma ■ Group ■ Advised
■ Income protection
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

NEW ZEALAND

96

Life Insurance new business

Total new business of NZ$26 million

==> picture [194 x 16] intentionally omitted <==

----- Start of picture text -----

New business by product
----- End of picture text -----

==> picture [196 x 16] intentionally omitted <==

----- Start of picture text -----

New business by channel
----- End of picture text -----

==> picture [544 x 295] intentionally omitted <==

----- Start of picture text -----

7% 7%
17%
17%
58%
18%
76%
■ Term & TPD ■ Income protection ■ Direct ■ Group & other
■ Trauma ■ Group ■ Advised
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

NEW ZEALAND

97

Life Insurance key metrics (NZ$m) —

==> picture [643 x 485] intentionally omitted <==

----- Start of picture text -----

Planned margins Experience
16 16 15 16
5
3
1
(4)
1H16 2H16 1H17 2H17
1H16 2H16 1H17 2H17
In-force premium Operating expenses
245
240
229
18 16 17 17
222
1H16 2H16 1H17 2H17 1H16 2H16 1H17 2H17
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

NEW ZEALAND

9898

Life Insurance market share

Individual risk

Source: Melville Jessup Weaver, March 2017 Excludes Group policies

==> picture [643 x 483] intentionally omitted <==

----- Start of picture text -----

27%
In-force
NZ$2.2 billion 19%
14%
11% 11%
10%
8%
Peer 1 Peer 2 Peer 3 SUN Peer 4 Peer 5 Others
25%
24%
New business
NZ$49 million
15% 15%
9%
9%
3%
Peer 1 Peer 2 Peer 3 Peer 4 SUN Peer 5 Others
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

NEW ZEALAND

99

==> picture [118 x 38] intentionally omitted <==

Financial Results for the full year ended 30 June 2017

Economy

DATA PACK RELEASE DATE 3 AUGUST 2017 SUNCORP GROUP LIMITED ABN 66 145 290 124

==> picture [624 x 385] intentionally omitted <==

Economy

Economic

Fundamentals

  • Supportive fundamentals for both Australia and Queensland

  • Australian economy registering broad based, moderate growth

  • Queensland benefiting from a lift in population growth while Moody’s has lifted the state’s rating outlook

Australia Queensland Data
Population growth 1.5% 1.5% Dec-16, annual
Economic growth 1.7% 2.0% AUS: Mar-17 annual
QLD: 2015-16 annual
Unemployment rate 5.6% 6.3% Jun-17, trend
Inflation 2.1% 1.8% Mar-17, annual
Budget position $29bn deficit
(1.6% of GDP)
$0.1bn surplus
(budget balance)
2017-18 estimate
Credit rating
(S&P / Moody’s)
(AAA neg outlook
/ Aaa stable)
(AA+ stable /
Aa1 stable)
Jul-17

“The past year has been characterised by impressive profit growth for companies in Australia, particularly miners. This has added to a number of existing positives including supportive interest rates, near decade high capacity utilisation, and improving business confidence”

Deloitte Access Economics, Business Outlook, June 2017

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

ECONOMY

101

Growth Outlook

  • Recent quarters have seen domestic demand and income accelerate

  • Economic growth is forecast to return to the long run trend of 3%

  • Queensland is projected to lead growth among the states

“Queensland has a lovely portfolio of sectors – and as some lose steam, others are taking up the slack”

==> picture [106 x 15] intentionally omitted <==

----- Start of picture text -----

State prospects
----- End of picture text -----

==> picture [89 x 11] intentionally omitted <==

----- Start of picture text -----

GDP outlook
----- End of picture text -----

==> picture [550 x 285] intentionally omitted <==

----- Start of picture text -----

4.0
Annual % Change
3.5
3.0
2.5 3.2%
3.3%
2.0
2.1%
1.5 2.1%
2.9%
1.0
ACT: 2.7%
0.5
3.0%
0.0
2012 2013 2014 2015 2016 2017f 2018f 2019f 2020f
2.2%
Gross State Product annual average forecast FY18-FY20
Source: ABS, Suncorp, Deloitte Access Economics Source: Deloitte Access Economics, June 2017
----- End of picture text -----

Gross State Product annual average forecast FY18-FY20 Source: Deloitte Access Economics, June 2017

Deloitte Access Economics, September 2016

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

ECONOMY

102

Monetary policy remains highly supportive

  • With the cash rate well below ‘neutral’, the RBA is expected to begin gradually lifting rates in 2018

  • Meanwhile, low rates continue to support lending and building activity

  • A ‘soft landing’ for homebuilding is anticipated

==> picture [643 x 483] intentionally omitted <==

----- Start of picture text -----

8
Inflation and %
Source: ABS, RBA, Bloomberg
interest rates 7
6
5
4
RBA ‘Neutral’ Cash Rate Estimate
3
Inflation
Target Range 2
1
Jul-12 Jul-13 Jul-14 Jul-15 Jul-16 Jul-17
Std Var Mortgage Rate RBA Cash Rate Headline Inflation Rate
125 40
$bn per annum $bn per month
Mortgage and 115 35
building New Mortgage Loan Approvals (RHS)
approvals 105 30
95 Building Approvals 25
Residential and Non-Residential (LHS)
85 20
Source: Bloomberg, ABS
75 15
May-12 May-13 May-14 May-15 May-16 May-17
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

ECONOMY

103

Housing and household

risks contained

  • Elevated debt, areas of strong price growth and pockets of oversupply represent risks

  • Macro-prudential measures are addressing these risks while the RBA observes that household financial stress remains contained and low rates are assisting debt servicing

  • We anticipate a cooling of house price growth nationally while Queensland will continue to benefit from an affordability advantage

==> picture [563 x 409] intentionally omitted <==

----- Start of picture text -----

House prices 1,100
Median house price ($ '000)
1,000
900
800
700
600
500
400
Source: Bloomberg, ABS, RP Data
300
Jun-07 Jun-09 Jun-11 Jun-13 Jun-15 Jun-17
Sydney Melbourne Brisbane
195 14
% %
190 13
Household
debt and debt 185 Interest payments to disposable income (RHS) 12
servicing
180 11
175 10
170 9
165 8
Debt to disposable income (LHS) Source: RBA
160 7
Mar-07 Mar-09 Mar-11 Mar-13 Mar-15 Mar-17
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

ECONOMY

104

Labour market has clearly strengthened

  • Recent months have seen a clear improvement in job creation, accompanied by lower unemployment

  • Business sentiment is also relatively upbeat

Labour market

==> picture [555 x 400] intentionally omitted <==

----- Start of picture text -----

80 6.4
Change Per Month ('000)
6.2
60
6.0
40
5.8
20
5.6
0
5.4
-20
5.2
Source: Bloomberg
-40 5.0
Jun-2012 Jun-2013 Jun-2014 Jun-2015 Jun-2016 Jun-2017
Employment Unemployment Rate
15
Index
Business
Business Survey
sentiment 10
5
0
-5
Source: NAB, Bloomberg
Average of current conditions and future confidence series
-10
Jun-12 Jun-13 Jun-14 Jun-15 Jun-16 Jun-17
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

ECONOMY

105

Favourable external

sector

  • Commodity prices have lifted, assisted by improved Chinese industrial activity

  • Australia now consistently posting a trade surplus

  • Strong export growth evident in tourism and education services

==> picture [643 x 483] intentionally omitted <==

----- Start of picture text -----

Commodity prices 170 $US price
150
130 Iron Ore
110
Thermal Coal
90
70
50
WTI Oil
Source: Bloomberg
30
Jul-12 Jul-13 Jul-14 Jul-15 Jul-16 Jul-17
34 6
$bn $bn
4
International trade 32
2
30
0
28
-2
26
-4
Source: Bloomberg
24 -6
May-12 May-13 May-14 May-15 May-16 May-17
Trade Balance (RHS) Imports (LHS) Exports (LHS)
----- End of picture text -----

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

ECONOMY

106

==> picture [118 x 38] intentionally omitted <==

Financial Results for the full year ended 30 June 2017

Glossary

DATA PACK RELEASE DATE 3 AUGUST 2017 SUNCORP GROUP LIMITED ABN 66 145 290 124

==> picture [624 x 385] intentionally omitted <==

Glossary

Glossary

Acquisition expense
ratio
Acquisition expenses expressed as a percentage of net earned premium
ADI Authorised Deposit-taking Institution
The value of annuity obligations are determined by discounting future obligations into
today’s dollars using risk-free rates. The value of such obligations fluctuates as
Annuities market market referenced discount rates change. The value of assets backing annuity
adjustments obligations also fluctuates with investment markets. The net impact of both of these
market-driven valuation changes are removed from the Life Insurance underlying
profit and recorded as annuity market adjustments
APRA Australian Prudential Regulation Authority
Basis points (bps) A ‘basis point’ is 1/100th of a percentage point
Cash earnings Net profit after tax adjusted for the amortisation of acquisition intangible assets,
the profit or loss on divestments and their tax effect
Basic: cash earnings divided by the weighted average number of ordinary shares
Cash earnings per
share
(net of treasury shares) outstanding during the period
Diluted: cash earnings adjusted for consequential changes in income or expenses
associated with the dilutive potential ordinary shares divided by the weighted average
number of diluted shares (net of treasury shares) outstanding during the period
Cash return on Cash earnings divided by average equity attributable to owners of the Company.
average Averages are based on monthly balances over the period. The ratio is annualised for
shareholders' equity half years
Combined operating
ratio
The percentage of net earned premium that is used to meet the costs of all claims
incurred plus pay the costs of acquiring (including commission), writing and servicing
the General Insurance business

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

108

Glossary

Common Equity Common Equity Tier 1 Capital comprises accounting equity plus adjustments for
Tier 1 (CET1) intangible assets and regulatory reserves
Common Equity Common Equity Tier 1 divided by the Prescribed Capital Amount for Life and General
Tier 1 Ratio Insurance, or total risk-weighted assets for the Bank
Cost to income ratio Operating expenses of the Banking business divided by total income from Banking
activities
Credit risk-weighted Total of the carrying value of each asset class multiplied by their assigned risk
assets weighting, as defined by APRA
Deferred acquisition
costs
The portion of acquisition costs not yet expensed on the basis that it can be reliably
measured and it is probable that it will give rise to premium revenue that will be
brought to account in subsequent financial periods
Deposit to loan ratio Total retail deposits divided by total loans and advances, excluding other receivables
Diluted shares is based on the weighted average number of ordinary shares
Diluted shares outstanding during the period adjusted for potential ordinary shares that are dilutive
in accordance with AASB 133 Earnings per Share
Effective tax rate Income tax expense divided by profit before tax
Embedded Value is equivalent to the sum of the adjusted net worth and the net
Embedded Value present value of all future cashflows distributable to the shareholder that are
expected to arise from in-force business, together with the value of franking credits
Equity reserve for
credit losses
The equity reserve for credit losses represents the difference between the collective
provision for impairment and the estimate of credit losses across the credit cycle
based on guidance provided by APRA

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

109

Glossary

Fire service levies
(FSL)
The expense levied on premiums for insurance policies with a fire risk component,
which is recoverable from insurance companies by the applicable State Government.
Fire service levies were established to cover corresponding fire brigade charges
Funds under
management and
administration
Funds where the Wealth Australia business receives a fee for the administration and
management of an asset portfolio
General Insurance –
Commercial
Commercial products consist of commercial motor insurance, commercial property
insurance, marine insurance, industrial special risk insurance, and public liability and
professional indemnity insurance
General Insurance – Consumer insurance products consist of home and contents insurance, motor
Consumer insurance, boat insurance, and travel insurance
Gross non-
performing loans
Gross impaired assets plus past due loans
Impairment losses to
gross loans and
advances
Impairment losses on loans and advances divided by gross loans and advances.
The ratio is annualised for half years
Insurance Trading
Result
Underwriting result plus investment income on assets backing technical reserves
Insurance Trading
Ratio (ITR)
The insurance trading result expressed as a percentage of net earned premium
Life insurance
policyholders'
interests
Amounts due to an entity or person who owns a life insurance policy. This need not
be the insured. This is distinct from shareholders’ interests
Life risk in-force Total annualised statistical premium for all business in-force at the date
annual premiums (including new business written during the reporting period)

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

110

Glossary

Life risk new
business annual Total annualised statistical premium for policies issued during the reporting period
premiums
Life underlying profit
after tax
Net profit after tax less market adjustments. Market adjustments represents the
impact of movements in discount rates on the value of policy liabilities, investment
income experience on invested shareholder assets and annuities mismatches
Net claims incurred expressed as a percentage of net earned premium. Net claims
Loss ratio incurred consist of claims paid during the period increased (or decreased) by the
increase (decrease) in outstanding claims liabilities
Net interest spread The difference between the average interest rate on average interest earning assets
and the average interest rate on average interest bearing liabilities
Net profit after tax Net profit after tax attributable to owners of the Company derived in accordance with
Australian Accounting Standards
Net tangible asset Total equity less intangible assets divided by ordinary shares at the end of the period
backing per share adjusted for treasury shares
Other underwriting
expenses ratio
Other underwriting expenses expressed as a percentage of net earned premium
Past due loans Loans outstanding for more than 90 days
Payout ratio – cash Ordinary shares (net of treasury shares) at the end of the period multiplied by the
earnings ordinary dividend per share for the period divided by cash earnings
Payout ratio – net Ordinary shares (net of treasury shares) at the end of the period multiplied by the
profit after tax ordinary dividend per share for the period divided by profit after tax

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

111

Glossary

Profit after tax from The net profit after tax for the Insurance, Banking & Wealth and New Zealand
functions business lines
Return on average Net profit after tax divided by average equity attributable to owners of the Company.
shareholders' equity Averages are based on monthly balances over the period. The ratio is annualised for
half years
Return on average Net profit after tax divided by average total assets. Averages are based on beginning
total assets and end of period balances. The ratio is annualised for half years
Return on Common Net profit after tax adjusted for dividends paid on capital notes divided by average
Equity Tier 1 Common Equity Tier 1 Capital. Average Common Equity Tier 1 Capital is based on
the monthly balance of Common Equity Tier 1 Capital over the period. The ratio is
annualised for half years
Total capital ratio Total capital divided by the Prescribed Capital Amount for Life and General
Insurance, or total risk-weighted assets for the Bank, as defined by APRA
Total operating Total operating expenses (acquisition and other underwriting expenses) expressed
expense ratio as a percentage of net earned premium
Total risk-weighted Bank credit risk-weighted assets, off-balance sheet positions and market risk capital
assets charge and operational risk charge, as defined by APRA
Treasury shares Ordinary shares of Suncorp Group Limited that are acquired by subsidiaries

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

112

Disclaimer

This report contains general information which is current as at 3 August 2017. It is information given in summary form and does not purport to be complete.

It is not a recommendation or advice in relation to the Group or any product or service offered by Suncorp or any of its subsidiaries. It is not intended to be relied upon as advice to investors or potential investors, and does not take into account the investment objectives, financial situation or needs of any particular investor. These should be considered, with or without professional advice, when deciding if an investment is appropriate.

This report should be read in conjunction with all other information concerning Suncorp filed with the Australian Securities Exchange (ASX).

The information in this report is for general information only. To the extent that the information may constitute forward-looking statements, the information reflects Suncorp’s intent, belief or current expectations with respect to the business and operations, market conditions, results of operations and financial condition, capital adequacy, specific provisions and risk management practices at the date of this report. Such forward-looking statements are not guarantees of future performance and involve known and unknown risks and uncertainties, many of which are beyond Suncorp’s control, which may cause actual results to differ materially from those expressed or implied.

Suncorp undertakes no obligation to update any forward-looking statement to reflect events or circumstances after the date of this report (subject to ASX disclosure requirements).

==> picture [140 x 41] intentionally omitted <==

FY17 RESULTS

113

To see more, go online suncorpgroup.com.au

Registered office

Level 28, 266 George Street Brisbane, Qld Australia 4000 +61 7 3362 1222

Investor relations contacts

Andrew Dempster Ph: 02 8121 9206 Susan Troy Ph: 07 3135 3729 Sophie Bastin-Byrne Ph: 07 3135 4700 Gabrielle Gulliver Ph: 02 8121 1225 Leo Ling Ph: 02 8121 0305

Connect

[suncorpgroup.com.au]

  • [@SuncorpGroup]

==> picture [139 x 42] intentionally omitted <==