SRF Ltd. — Environmental & Social Information 2023

Jun 7, 2023

The BSE Ltd. BSE’s Corporate Relationship Department 1[st] Floor, New Trading Ring, Rotunda Building, P.J. Towers, Dalal Street, Fort, Mumbai 400 001

National Stock Exchange of India Limited “Exchange Plaza” Bandra-Kurla Complex Bandra (E) Mumbai- 400 051

SRF/SEC/AGM-52/2023

07[th] June, 2023

Dear Sir,

Sub: Business Responsibility and Sustainability Report- SRF Limited

In Compliance with Regulation 34 of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015 please find attached Business Responsibility and Sustainability Report for FY 202223 of SRF Limited.

The Business Responsibility and Sustainability Report forms an integral part of the Annual Report FY 2022-23 which can also be accessed at the company’s website at: www.srf.com

Request to kindly take this intimation on record.

Thanking you,

Yours faithfully, For SRF LIMITED

Rajat Digitally signed by Rajat Lakhan Lakhanpal Date: 2023.06.07 pal 12:01:41 +05'30'

Rajat Lakhanpal

Sr. VP (Corporate Compliance) & Company Secretary

Encl : A/a

CORPORATE OVERVIEW

STATUTORY REPORTS

FINANCIAL STATEMENTS

BUSINESS RESPONSIBILITY & SUSTAINABILITY REPORT

Annual Report 2022-23 1

SECTION A: GENERAL DISCLOSURES

I.	Details of the entity
1	Corporate Identity Number (CIN) of the Listed	L18101DL1970PLC005197
	Entity
2	Name of the Listed Entity	SRF Limited
3	Year of incorporation	1970
4	Registered ofce address	The Galleria, DLF Mayur Vihar, Unit No. 236 &
		237, Second Floor, Mayur Place, Noida Link Road,
		Mayur Vihar Phase I Extn, Delhi - 110 091
5	Corporate address	Block - C, Sector - 45, Gurugram, Haryana,
		India - 122 003
6	E-mail	cs@srf.com
7	Telephone	91-124-4354400
8	Website	www.srf.com
9	Financial year for which reporting is being done	1 April 2022 to 31 March 2023
10	Name of the Stock Exchange(s) where shares	1. BSE Limited
	are listed	2. The National Stock Exchange of India Limited
11	Paid-up Capital	`296.42 Crore
12	Name and contact details (telephone, email	Rajat Lakhanpal
	address) of the person who may be contacted	Sr. Vice President (Corporate Compliance) &
	in case of any queries on the BRSR report	Company Secretary
		Email - rlakhanpal@srf.com
		Contact - 0124-4354589
13	Reporting boundary - Are the disclosures	Disclosures under this report are made on
	under this report made on a standalone basis	standalone basis for SRF Limited
	(i.e. only for the entity) or on a consolidated
	basis (i.e. for the entity and all the entities which form a part of its consolidated fnancial
	**statements, taken together): **

II. Products/services

14. Details of business activities (accounting for 90% of the turnover):

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S. Description of Description of Business Activity % of Turnover
No. Main Activity of the entity
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1	Chemicals	Chemicals Business consists of two segments, namely	60.68
	Business	Specialty Chemicals and Fluorochemicals located in Dahej,
		Gujarat and Bhiwadi, Haryana respectively
2	Packaging Films	Packaging Films Business (PFB) consists of Polyester Films.	20.41
	Business	PFB manufacturing locations are based in Indore (3), Madhya
		Pradesh and Kashipur, Uttarakhand. Additionally, there are
		three overseas plants in Thailand, South Africa, and Hungary
3	Technical Textiles	Technical Textiles Business (TTB) consists of manufacturing of	15.66
	Business	Tyre Cord Fabrics, Belting Fabrics and Industrial Yarn. TTB has
		manufacturing locations in Manali, Gummidipoondi and
		Viralimalai in Tamil Nadu and Malanpur in Madhya Pradesh
4	Other Businesses	Coated and Laminated Fabric Businesses located at	3.25
		Gummidipoondi,Tamil Nadu and Kashipur,Uttarakhand

• Based on segment revenue

2 Annual Report 2022-23

CORPORATE OVERVIEW STATUTORY REPORTS FINANCIAL STATEMENTS

15. Products/Services sold by the entity (accounting for 90% of the entity’s Turnover):

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S. Product/Service NIC % of total Turnover
No. Code contributed
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1.	Specialty Chemicals	2029	35.28
2.	Fluorochemicals, Refrigerant Gases and allied products	2011	21.66
3.	Packaging Films	2220	20.35
4.	Nylon Tyre Cord Fabric / Polyester Tyre Cord Fabric / Belting Fabric	1399	13.81
5	Industrial Chemicals	2011	3.64
6.	Laminated Fabric, Coated Fabric and other ancilliary activities	1399	3.28
7.	Synthetic Filament Yarn includingIndustrial Yarn/Twine	2220	1.98

*Excluding other operating income

III. Operations

16. Number of locations where plants and/or operations/offices of the entity are situated:

Location	Number ofplants	Number of ofces	Total
National	10	7	17
International	0	0	0

17. Markets served by the entity:

• a. Number of locations

Locations Value(in numbers)	Locations Value(in numbers)
National (No. of States)	30
International(No. of Countries)	86

• b. What is the contribution of exports as a percentage of the total turnover of the entity?

The contribution of exports as a percentage of total turnover of SRF Limited on standalone basis is 51.03%.

c. A brief on types of customers:

• The Company’s customers base consists of organisations under automotive, pharmaceuticals, air conditioning and refrigeration, manufacturing, chemicals, food & agro, renewable energy, lifestyle & decor, agrochemicals, mining and FMCG.

IV. Employees

18. Details as at the end of Financial Year (FY 2022-23):

a. Employees and workers (including differently abled):

S. No. Particulars Total (A)	Male Female
	No.(B) %(B / A) No.(C) %(C / A)
	Employees
1. Permanent (D) 3276 2. Other than Permanent (E) - 3. Total employees(D + E) 3276	3049 93 227 7 - - - - 3049 93 227 7
	Workers
4. Permanent (F) 3895 5. Other than Permanent (G) 7084 6. Total workers(F + G) 10979	3771 97 124 3 6768 96 316 4 10539 96 440 4

3

Annual Report 2022-23

b. Differently abled Employees and workers (FY 2022-23):

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S. Particulars Total (A) Male Female
No. No. (B) % (B / A) No. (C) % (C / A)
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			Employees
1.	Permanent (D)	3		2	67	1	33
2.	Other than Permanent (E)	-		-	-	-	-
3.	Total diferently abled	3		2	67	1	33
	employees(D + E)
			Workers
4.	Permanent (F)	14		14	100	0	0
5.	Other than permanent (G)	5		5	100	0	0
6.	Total diferently abled	19		19	100	0	0
	workers(F + G)

19. Participation/Inclusion/Representation of women

Particulars Total (A)	Number and Percentage of Females
	No.(B) %(B / A)
Board of Directors 10 KeyManagement Personnel 8	1 10 0 0

20. Turnover rate for permanent employees and workers

Particulars	FY 2022-23 (Turnover rate in %) FY 2021-22 (Turnover rate in %) FY 2020-21 (Turnover rate in %)
	Male Female Total Male Female Total Male Female Total
Permanent Employees Permanent Workers	13 18 13 10 18 11 7 6 7 7 10 7 5 21 5 7 18 7

V. Holding, Subsidiary and Associate Companies (including joint ventures)

21. (a) Names of holding / subsidiary / associate companies / joint ventures

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S. Name of the holding / Indicate whether % of shares Does the entity indicated
No. subsidiary / associate holding/ held by listed at column A, participate in
companies / joint ventures (A) Subsidiary/ entity the Business Responsibility
Associate/ Joint initiatives of the listed entity?
Venture (Yes/No)
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1	KAMA Holdings Limited	Holding	50.48	Yes
2	SRF Holiday Home Limited	Subsidiary	100	No
3	SRF Global BV	Subsidiary	100	No
4	SRF Industries (Thailand) Limited	Subsidiary	100	No
5	SRF Industex Belting (Pty) Limited	Subsidiary	100	No
6	SRF Flexipak (South Africa) (Pty)	Subsidiary	100	No
	Limited
7	SRF Europe Kft	Subsidiary	100	No
8	SRF Employees Welfare Trust	Subsidiary	100	No
	(Controlled Trust) *
9	SRF Altech Limited	Subsidiary	100	No
10	Malanpur Captive Power Ltd.	Associate	22.60	No
11	Vaayu Renewable Energy (Tapti)	Associate	26.32	No
	Private Limited

• as per the requirements of INDAS

4 Annual Report 2022-23

CORPORATE OVERVIEW

STATUTORY REPORTS

FINANCIAL STATEMENTS

VI. CSR Details

1. i. Whether CSR is applicable as per section 135 of Companies Act, 2013: (Yes/No): Yes

2. ii. Turnover (in ` ) (FY 2022-23): INR 12,074 Crores

3. iii. Net worth (in ` ) (FY 2022-23): INR 9,109 Crores

VII. Transparency and Disclosures Compliances

23. Complaints/Grievances on any of the principles (Principles 1 to 9) under the National Guidelines on Responsible Business Conduct:

Stakeholder	Grievance Redressal		FY 2022-23			FY 2021-22
group from whom complaint is received	Mechanism in Place (Yes/No) (If Yes, then provide web-link for grievance redress policy)	Number of complaints fled during the year	Number of complaints pending resolution at close of the year	Remarks	Number of complaints fled during the year	Number of complaints pending resolution at close of the year	Remarks
Communities	Yes	0	0		0	0
Investors	Yes	0	0		0	0
Shareholders	Yes	304	0		394	0
Employees and workers	Yes	3	0	None	3	0	None
Customers	Yes	440	56		545	32
Value Chain	Yes	0	0		0	0
Partners

24. Overview of the entity’s material responsible business conduct issues

• Please indicate material responsible business conduct and sustainability issues pertaining to environmental and social matters that present a risk or an opportunity to your business, rationale for identifying the same, approach to adapt or mitigate the risk along-with its financial implications, as per the following format.

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S. Material Indicate Rationale for identifying In case of risk, Approach to Financial
No. Issue whether the risk / opportunity adapt or mitigate implications of the
identified risk or risk or opportunity
opportunity (Indicate Positive
(R/O) or negative
implications)
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1	Energy	Opportunity	Optimising energy installations	-	Positive
	Management		in our manufacturing locations
			and ofces adds to our efort
			of reducing Company’s GHG
			emissions
2	GHG emission	Opportunity	Undertake GHG emissions	-	Positive
	reduction		reduction initiatives through
			use of fuel from renewable
			sources, increased use of
			electricity from renewable
			sources and implement energy
			efcient measures
3	Air emissions	Risk	Emission beyond prescribed	Ensure monitoring of all sources	Negative
			limits by the respective State	of air pollutants in Company’s
			Pollution Control Board (SPCB)	manufacturing locations.
			may attract fnes and penalties	Undertake measures to reduce
				SOx,NOx and PM emissions

5

Annual Report 2022-23

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S. Material Indicate Rationale for identifying In case of risk, Approach to Financial
No. Issue whether the risk / opportunity adapt or mitigate implications of the
identified risk or risk or opportunity
opportunity (Indicate Positive
(R/O) or negative
implications)
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4	Water	Opportunity	Reuse, recycling and	-		Positive
	conservation		rainwater harvesting lowers
			water withdrawals leading to
			increased availability of water
			resource
5	Waste Management	Risk	Inefcient waste management practices may pose a risk to	Our waste management strategy focuses efcient management of		Negative
			environment	waste based on 3R principle –
				Reduce, Reuse and Recycle and
				promotes circular economy
6	Key material	Risk	Non-adherence to ESG	Engage in frequent dialogue		Negative
	procurement		Practices and EHS compliances	with raw material suppliers
	and		in organisations providing raw	for implementation of EHS
	management		material may lead to supply	Governance and ESG Practices
			chain disruptions
7	Employment	Opportunity	Ensuring we remain as the	-		Positive
			“go to Company” for emerging
			talent.
8	Occupational	Risk	Occupational health & safety	Company continues	to	Negative
	Health and		risks due to the nature of	implement robust and efective
	Safety		operations of the Company	occupational health and safety
				management systems and
				minimise Industrial accidents
9	Community	Opportunity	CSR activities helps empower	-		Positive
	relations and		communities and generates
	engagement		employment leading to
			development of people and
			the region
10	Corporate	Opportunity	Code of Conduct of the			Positive
	Governance		Company enshrines the
	Practices		principles by which the
			Company and its employees
			are guided.
11	Total Quality	Opportunity	Implementation of TQM	-		Positive
	Management		ensures meeting evolving
	(TQM)		customer aspirations and
			shifting market dynamics by
			bringing systemic changes to
			maximise operational efciency
12	Innovation &	Opportunity	Enhance resource efciency	-		Positive
	Research and		and continuous development
	Development		of newproducts for the market

6 Annual Report 2022-23

CORPORATE OVERVIEW STATUTORY REPORTS

FINANCIAL STATEMENTS

SECTION B: MANAGEMENT AND PROCESS DISCLOSURES

This section is aimed at helping businesses demonstrate the structures, policies and processes put in place towards adopting the NGRBC Principles and Core Elements.

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Disclosure Questions P1 P2 P3 P4 P5 P6 P7 P8 P9
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1.	a. Whether your entity’s policy/policies cover	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
	each principle and its core elements of the
	NGRBCs. (Yes/No)
	b. Has the policy been approved by the	Yes	No	Yes	No	Yes	Yes	No	Yes	No
	Board? (Yes/No)
	c. Web Link of the Policies, if available
2.	Whether the entity has translated the policy	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
	into procedures. (Yes / No)
3.	Do the enlisted policies extend to your value	No	No	No	No	No	No	No	No	No
	chain partners? (Yes/No)

1. Name of the national and international codes/ certifications/labels/ standards (e.g. Forest Stewardship Council, Fairtrade, Rainforest Alliance, Trusts) standards (e.g. SA 8000, OHSAS, ISO, BIS) adopted by your entity and mapped to each principle.

2. Specific commitments, goals and targets set by the entity with defined timelines, if any.

3. ISO 14001, OHSAS 18001, SA8000, ISO 9001, ISO 45001

Our values – Respect, Integrity, Non-discrimination, Excellence & Wellbeing– ensure our commitment towards sustainability across our plants and offices. In line with our identified material topics, we have taken the following targets and commitments:

• 30% electricity sourced from RE by 2030

• Improvement in water credit to debit ratio

• Moving towards an Injury Free Workplace

• Enhanced women participation across organisation

• Performance of the entity against the specific commitments, goals and targets along-with reasons in case the same are not met.

• Statement by director responsible for the business responsibility report, highlighting ESG related challenges, targets and achievements (listed entity has flexibility regarding the placement of this disclosure):

• Details of the highest authority responsible for implementation and oversight of the Business Responsibility policy (ies).

• Does the entity have a specified Committee of the Board/ Director responsible for decision making on sustainability related issues? (Yes / No). If yes, provide details.

We have set up an internal mechanism to regularly track our targets and commitments as mentioned in (5). Yearly performance of identified targets and commitments will be updated as part of our ESG disclosures

Our Environment and Social Responsibility will focus on four main aspects:

• i. We will benefit the communities where we work. ii. We will embrace diversity, equality and inclusion in our workforce. iii. We will enhance our focus on the 3R’s- Recycle, Reuse and Reduce. iv. We will transition from traditional energy to renewable energy in the future (Refer to point no 5 for targets)

We are guided by the Board of Directors comprising of industry experts having diverse and rich experiences which enable and facilitate effective decision-making and execution of sustainable and long-term strategies. The Board reviews key ESG imperatives and ensure ESG performance is aligned to our aspirations

The Board periodically monitor the financial, environmental, and social performance of the Company while addressing key risks and opportunities. The Company also has a Risk Management Committee which reviews entity wide risks including ESG risks.

7

Annual Report 2022-23

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Subject for Review Indicate whether review was Frequency (Annually/ Half
undertaken by Director / Committee of yearlyQuarterly/
the Board/Any other Committee Any other – please specify)
P1 P2 P3 P4 P5 P6 P7 P8 P9 P1 P2 P3 P4 P5 P6 P7 P8 P9
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|||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|10|Details of Review of|
|NGRBCs by the Company:|
|Performance|against|Yes|Yes|Yes|Yes|Yes|Yes|Yes|Yes|Yes|A|A|A|A|A|A|A|A|A|
|above policies and follow|
|up action|
|Compliance with statutory|Yes|Yes|Yes|Yes|Yes|Yes|Yes|Yes|Yes|A|A|A|A|A|A|A|A|A|
|requirements of relevance|
|to the principles, and,|
|rectification|of|any|
|non-compliances|
|11.|Has the entity carried out|P1|P2|P3|P4|P5|P6|P7|P 8|P9|
|independent assessment/|
|evaluation|of|the|No external assessment was conducted, However The Company conducts periodic review of|
|working of its policies|the policies internally.|
|by an external agency?|
|(Yes/No). If yes, provide|
|name of the agency.|

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12. If answer to question (1) above is “No” i.e. not all Principles are covered by a policy, reasons to be stated:
Questions P1 P2 P3 P4 P5 P6 P7 P8 P9
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The entity does not consider the Principles material to its business (Yes/No) The entity is not at a stage where it is in a position to formulate and implement the policies on specified principles (Yes/No) The entity does not have the financial or/human and technical resources available for the task (Yes/No) It is planned to be done in the next financial year (Yes/No) Any other reason (please specify)

8 Annual Report 2022-23

CORPORATE OVERVIEW STATUTORY REPORTS

FINANCIAL STATEMENTS

SECTION C: PRINCIPLE WISE PERFORMANCE DISCLOSURE

This section is aimed at helping entities demonstrate their performance in integrating the Principles and Core Elements with key processes and decisions. The information sought is categorized as “Essential” and “Leadership”. While the essential indicators are expected to be disclosed by every entity that is mandated to file this report, the leadership indicators may be voluntarily disclosed by entities which aspire to progress to a higher level in their quest to be socially, environmentally and ethically responsible.

PRINCIPLE 1: Businesses should conduct and govern themselves with integrity, and in a manner that is Ethical, Transparent and Accountable.

Essential Indicators

1. Percentage coverage by training and awareness programmes on any of the principles during the financial year:

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Segment Total number Topics /principles covered under the %age of persons in
of training and training and its impact respective category
awareness covered by the awareness
programmes held programmes
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Board of	4	Familiarisation of business environment	100
Directors		and related risk, Changes in regulatory
		framework, TQM, ESG, OHS, etc
Key Managerial	5	Information Security, Familiarisation of	68
Personnel		business environment and related risk,
		Changes in regulatory framework, TQM,
		ESG, OHS, etc.
Employees	2041	Various trainings pertaining to health,	81
other than BoD		safety, behavioural, skill upgradation,
and KMPs		management, operations, etc.
Workers	2203	Various trainings pertaining to health,	84
		safety, behavioural, skill upgradation,
		management,operations,etc.

2. Details of fines / penalties /punishment/ award/ compounding fees/ settlement amount paid in proceedings (by the entity or by directors / KMPs) with regulators/ law enforcement agencies/ judicial institutions, in the financial year, in the following format

(Note: the entity shall make disclosures on the basis of materiality as specified in Regulation 30 of SEBI (Listing Obligations and Disclosure Obligations) Regulations, 2015 and as disclosed on the entity’s website):

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Monetary
NGRBC Name of the Amount Brief of the Has an appeal
Principle regulatory/ (In INR) Case been preferred?
enforcement agencies/ (Yes/No)
judicial institutions
Penalty/ Fine
Penalty/ Fine
Nil
Settlement
Compounding fee
Monetary
NGRBC Name of the Amount Brief of the Has an appeal
Principle regulatory/ (In INR) Case been preferred?
enforcement agencies/ (Yes/No)
judicial institutions
Imprisonment
Nil
Punishment
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9

Annual Report 2022-23

3. Of the instances disclosed in Question 2 above, details of the Appeal/ Revision preferred in cases where monetary or non-monetary action has been appealed.

Case	Details Name	of	the	regulatory/ enforcement agencies/ judicial institutions
				Not applicable

4. Does the entity have an anti-corruption or anti-bribery policy? If yes, provide details in brief and if available, provide a web-link to the policy.

We adhere to the Code of Conduct & Ethics and Whistle Blower Policy which reflects the commitments regarding ethical conduct, anti-corruption and to maintain highest level of integrity. We have also established a vigil mechanism for our directors and employees to report any concerns about unethical behaviour, actual or suspected fraud or violation of the company’s code of conduct.

5. Number of Directors/KMPs/employees/workers against whom disciplinary action was taken by any law enforcement agency for the charges of bribery/ corruption:

	FY 2022-23	FY 2021-22
Directors
KMPs	Nil	Nil

Directors KMPs Employees Workers

6. Details of complaints with regard to conflict of interest:

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FY 2022-23 FY 2021-22
Number Remarks Number Remarks
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Number of complaints received
in relation to issues of Confict of
Interest of the Directors Number of complaints received	Nil	Nil
in relation to issues of Confict of
Interest of the KMPs

7. Provide details of any corrective action taken or underway on issues related to fines / penalties / action taken by regulators/ law enforcement agencies/ judicial institutions, on cases of corruption and conflicts of interest.

No fines/penalties were imposed by regulators/ law enforcement agencies/ judicial institutions, on account of bribery/corruption and conflict of interest.

10 Annual Report 2022-23

CORPORATE OVERVIEW STATUTORY REPORTS FINANCIAL STATEMENTS

PRINCIPLE 2: Businesses should provide goods and services in a manner that is sustainable and safe

Essential Indicators

1. Percentage of R&D and capital expenditure (capex) investments in specific technologies to improve the environmental and social impacts of product and processes to total R&D and capex investments made by the entity, respectively.

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FY 2022-23 FY 2021-22 Details of improvements in
Environmental and social impacts
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R&D			While the Company makes signifcant investments in
	-	-	development of new sustainable and green technologies,
			however we have not measured the impact specifcally.
Capex	3.45%	7.10%	Project for solar energy, reduction of emissions and environmental impact, Employee health and safety.

2. a. Does the entity have procedures in place for sustainable sourcing? (Yes/No)

SRF is committed towards sustainably sourcing our raw material. We constantly work towards nurturing sustainable relationships with our supply chain partners by building trust, fair treatment, and transparency in all procurement-related decisions. SRF also undertakes the ‘Supplier Quality System’ assessment wherever possible by evaluating them on various parameters like resource management, compliance with environmental requirements & certifications, storage etc

• b. If yes, what percentage of inputs were sourced sustainably?

  • 71% (including procurement of capital goods)

3. Describe the processes in place to safely reclaim your products for reusing, recycling and disposing at the end of life, for (a) Plastics (including packaging) (b) E-waste (c) Hazardous waste and (d) other waste.

• a) Plastics- We have established our capability to recycle non-usable metallised film by unique demetallisation process. This process has resulted in reduced input of virgin raw material.

4. Whether Extended Producer Responsibility (EPR) is applicable to the entity’s activities (Yes / No). If yes, whether the waste collection plan is in line with the Extended Producer Responsibility (EPR) plan submitted to Pollution Control Boards? If not, provide steps taken to address the same.

No

Annual Report 2022-23 11

PRINCIPLE 3: Businesses should respect and promote the well-being of all employees, including those in their value chains

Essential Indicators

1. a. Details of measures for the well-being of employees:

Category	Total (A)	% of employees covered by
		Health insurance Accident insurance Maternity benefts Paternity Benefts Day Care facilities
		Number (B) % (B /A) Number (C) % (C / A) Number (D) % (D / A) Number (E) % (E /A) Number (F) % (F / A)
		Permanent employees
Male Female Total	3049 227 3276	3049 100 3049 100 0 0 3049 100 3049 100 227 100 227 100 227 100 0 0 227 100 3276 100 3276 100 227 100 3049 100 3276 100
		Other than Permanent employees
Male Female Total	- - -	- - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

b. Details of measures for the well-being of workers:

Category	Total (A)	% of workers covered by
		Health insurance Accident insurance Maternity benefts Paternity Benefts Day Care facilities
		Number (B) % (B /A) Number (C) % (C / A) Number (D) % (D / A) Number (E) % (E /A) Number (F) % (F / A)
		Permanent workers
Male Female Total	3771 124 3895	3771 100 3771 100 0 0 3771 100 3771 100 124 100 124 100 124 100 0 0 124 100 3895 100 3895 100 124 100 3771 100 3895 100
		Other than Permanent workers
Male Female Total	6768 316 7084	6768 100 6768 100 0 0 6768 100 6768 100 316 100 316 100 316 100 0 0 316 100 7084 100 7084 100 316 100 6768 100 7084 100

2. Details of retirement benefits, for Current FY and Previous Financial Year.

Benefts	FY 2022-23 FY 2021-22
	No. of employees covered as a % of total employees No. of workers covered as a % of total workers Deducted and deposited with the authority (Y/N/N.A.) No. of employees covered as a % of total employees No. of workers covered as a % of total workers Deducted and deposited with the authority (Y/N/N.A.)
PF Gratuity ESI	100 91 Y 100 92 Y 100 91 N.A. 100 92 N.A. 2 6 Y 2 11 Y

12 Annual Report 2022-23

CORPORATE OVERVIEW

STATUTORY REPORTS

FINANCIAL STATEMENTS

3. Accessibility of workplaces

Are the premises / offices of the entity accessible to differently abled employees and workers, as per the requirements of the Rights of Persons with Disabilities Act, 2016? If not, whether any steps are being taken by the entity in this regard.

At SRF, we believe in safe and integrated working environment for all individuals. Our premises are equipped with lifts, ramps with adequate slopes, proper seating plan to enable easy movement and comfortable seating arrangement for differently abled persons.

4. Does the entity have an equal opportunity policy as per the Rights of Persons with Disabilities Act, 2016? If so, provide a web-link to the policy.

We have Human Rights policy and code of conduct which reflects equal opportunity for all. We ensure that there is no discrimination in employment or developmental opportunities based on religion, caste, language, region, gender (male, female or transgender), age, sex, sexual orientation, physical abilities, etc. For more details, refer section on Human Rights. https://www.srf.com/wp-content/uploads/2022/01/SRF-HumanRights-Policy.pdf

5. Return to work and Retention rates of permanent employees and workers that took parental leave.

	Permanent employees	Permanent employees	Permanent workers	Permanent workers
Gender	Return to work rate	Retention rate	Return to work rate	Retention rate
Male	100%	87%	100%	95%
Female	100%	89%	100%	100%
Total	100%	88%	100%	95%

6. Is there a mechanism available to receive and redress grievances for the following categories of employees and worker? If yes, give details of the mechanism in brief.

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----- Start of picture text -----

Gender Yes/No (If Yes, then give details of the mechanism in brief)
Permanent Workers Yes
----- End of picture text -----

Other than Permanent Workers	Yes
Permanent Employees	Yes
Other than Permanent Employees	Yes

Yes, our company has Grievance Redressal Mechanisms for all employees and workers. The Company has put in place a ‘People Redbook Systems’ at various locations. These grievance handling systems provide a platform to employees to voice their grievances. Employees and workers can anonymously submit their grievances in offices and plants through complaint and suggestion boxes. The grievance procedures clearly outline the resolution process which is conducted in a fair and independent manner while respecting confidentiality.

Annual Report 2022-23 13

7. Membership of employees and worker in association(s) or Unions recognised by the listed entity:

		FY 2022-23			FY 2021-22
	Total employees / workers in respective category (A)	No. of employees / workers in respective category, who are part of association(s) or Union(B)	% (B/A)	Total employees / workers in respective category (C)	No. of employees / workers in respective category, who are part of association(s) or Union(D)	% (D/C)
Total Permanent Employees	3276	85	3	2976	395	13
Male	3049	81	3	2782	395	14
Female	227	4	2	194	0	0
Total Permanent Workers	3895	986	25	3698	1314	36
Male	3771	957	25	3629	1264	35
Female	124	29	23	69	50	72

The Company has set up various committees that have representatives of both management and workers and these provide a platform for communication and ensure transparency. These include employee associations, canteen committees, health & safety committees, etc., and significantly contribute to workers’ well-being and satisfaction. These associations are recognised by the management and provide a forum for interaction and resolution of issues between management and employees.

8. Details of training given to employees and workers:

Category		FY 2022-23 FY 2021-22	FY 2022-23 FY 2021-22
	Total (A)	On Health and safety measures On Skill upgradation Total (D) On Health and safety measures On Skill upgradation No. (B) % (B / A) No. (C) % (C / A) No. (E) % (E / D) No. (F) % (F / D)
			No. (E) % (E / D) No. (F) % (F / D)
		Employees
Male Female	3049 227	1925 63 2228 73 2782 98 43 136 60 194	1085 39 921 33 79 41 80 41
Total	3276	2023 62 2364 72 2976	1164 39 1001 34
		Workers
Male Female	3771 124	2284 61 2403 64 3629 111 90 105 85 69	1427 39 1204 33 28 41 28 41
Total	3895	2395 61 2508 64 3698	1455 39 1232 33

9. Details of performance and career development reviews of employees and worker:

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----- Start of picture text -----

Category FY 2022-23 FY 2021-22
Total (A) No. (B) % (B / A) Total (C) No. (D) % (D / C)
Employees
----- End of picture text -----

Male	3049	3049	100	2782	2782	100
Female	227	227	100	194	194	100
Total	3276	3276	100	2976	2976	100
			Workers
Male	3771	3771	100	3629	3629	100
Female	124	124	100	69	69	100
Total	3895	3895	100	3698	3698	100

14 Annual Report 2022-23

CORPORATE OVERVIEW STATUTORY REPORTS

FINANCIAL STATEMENTS

10. Health and safety management system:

a) Whether an occupational health and safety management system has been implemented by the entity? (Yes/ No). If yes, the coverage of such system?

We recognise safety and health as an essential part of our operations. Our Health & Safety Policy ensures safe and healthy workplace for all. Based on the policy, we have established robust safety management systems across all our plants which includes, training on safety parameters including case studies, awareness campaigns, identification of hazards and tangible interventions to make the workplace safer. We have an Occupational Health Centre (OHC) in our plants which caters to any type of injury sustained by a worker or an employee. The OHC is managed round the clock by qualified doctors and trained paramedic staff.

b) What are the processes used to identify work-related hazards and assess risks on a routine and non-routine basis by the entity?

Company follows Hazard Identification and Risk Assessment (HIRA) and Hazard and operability (HAZOP) study to identify the work-related hazards and all the significant risks arising from the identified hazards are then addressed through operational control procedure and management programs.

Audits and inspections are carried out on an annual basis to identify risks, address areas of concern and minimise the risk of occurrence of any accidents at the workplace. Our plants and offices are assessed by third party auditors to ensure the health & safety and working conditions of our workplace as well. For more detail, refer section on Occupational Health & Safety.

c) Whether you have processes for workers to report the work-related hazards and to remove themselves from such risks. (Y/N)

We have a structured way to report any work-related hazard identified in our facilities. Workers are given trainings and awareness sessions on a regular basis on identifying work related hazards. Additionally, everyone is encouraged to report work related hazards in our portal and to the plant EHS SPOC to ensure timely corrective action.

d) Do the employees/ worker of the entity have access to non-occupational medical and healthcare services? (Yes/ No)

Our Occupational Health Centres are managed by qualified doctors, Trained paramedic staff. In addition to response to occupational injuries, they also cater to non-occupational medical and healthcare advice in general.

11. Details of safety related incidents, in the following format:

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----- Start of picture text -----

Safety Incident/Number Category FY 2022-23 FY 2021-22
----- End of picture text -----

Lost Time Injury Frequency Rate (LTIFR)	Employees	0	0
	Workers	0.19	0.73
Total recordable work-related injuries	Employees	0	0
	Workers	5	11
Number of fatalities	Employees	1	0
	Workers	1	2
High consequence work-related injury or	Employees	0	0
ill-health(excludingfatalities)	Workers	0	0

Annual Report 2022-23 15

12. Describe the measures taken by the entity to ensure a safe and healthy workplace.

SRF is committed to be an injury free workplace. Consequently, the Company strives to achieve zero injury/ fatality/incidents/accidents across all its plants and manufacturing units. The Company handles, stores and distributes its products in an environment conscious manner. Emergency response plans, safety procedures and processes have been deployed across the organization to ensure a healthy and safe workplace. In addition to the above, EHS committees have been formed across plants to build a safety-oriented culture across the organization. This helps in ensuring proactive identification and avoidance of safety incidents. SRF has systems in place to monitor and address issues at an early stage and help take pre-emptive measures and report near-miss incidents.

13. Number of Complaints on the following made by employees and workers:

	FY 2022-23 FY 2021-22
	Filed during the year Pending resolution at the end of year Remarks Filed during the year Pending resolution at the end of year Remarks
WorkingConditions	0 0 0 0
Health & Safety	0 0 0 0

14. Assessments for the year:

% of your plants and offices that were assessed (by entity or statutory authorities or third parties) Health and safety practices 100 Working Conditions

15. Provide details of any corrective action taken or underway to address safety-related incidents (if any) and on significant risks / concerns arising from assessments of health & safety practices and working conditions.

As a responsible organisation, SRF strives to ensure a safe and healthy working environment for its workforce. We have deployed emergency response plans, safety procedures and processes across the organisation to ensure a healthy and safe workplace. To keep the employees safe, SRF provides training on the importance of safety practices and trains them to deal with adverse events and at the same time, trains them on ways to avoid such incidents. This is done through regular safety trainings and emergency mock drills. For more information, refer Occupational Health & Safety section.

PRINCIPLE 4: Businesses should respect the interests of and be responsive to all its stakeholders Essential Indicators

1. Describe the processes for identifying key stakeholder groups of the entity.

• We take a collaborative approach when it comes to working with both internal and external stakeholders namely employees, suppliers, dealers, customers, shareholders / investors, communities surrounding the operations and government / regulatory authorities and gives utmost importance to healthy relationship and continuous engagement with them.

16 Annual Report 2022-23

CORPORATE OVERVIEW STATUTORY REPORTS FINANCIAL STATEMENTS

2. List stakeholder groups identified as key for your entity and the frequency of engagement with each stakeholder group.

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Stakeholder Whether Channels of communication Frequency of Purpose and scope of engagement
Group identified as (Email, SMS, Newspaper, engagement including key topics and concerns
Vulnerable & Pamphlets, Advertisement, (Annually/ raised during such Engagement
Marginalized Community Meetings, Notice Half yearly/
Group Board, Website), Other Quarterly/
(Yes/No) others please
specify)
Regulatory No • Regulatory fillings As per • Compliance requirements
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Regulatory	No	•	Regulatory fllings	specify) As per	•Compliance requirements
bodies		•	Meetings	requirement	•Upcoming rules and regulations
		•	Emails		•Industry representation on key
		•	Briefngs on industry trend		matters
		•	Through Industry
			Associations
Shareholders	No	•	Regulatory fllings	As per	•Financial and non-fnancial
		•	Company website	requirement	performance
		•	Quarterly publication of		•Corporate governance, Ethics and
			results followed by earning		value
			call
		•	Periodic Analysts’ briefng
Suppliers	No	•	Emails	As per	•Business opportunities, quality and
		•	Periodic meetings	requirement	safety of raw materials
		•	Visits to supplier’s facilities		•Supplier evaluation programme
		•	Conferences		•Materials management
					•Issues faced byCompany/suppliers
Customers	No	•	Emails	Regularly	•Product innovation and life-cycle
		•	Meetings		efciency
		•	Conferences		•Resolution of Customer Complaints
		•	Surveys to capture		•Quality and Safety
			customer satisfaction level		•New products oferings
		•	Awards and Recognitions
		•	Joint workings on product
			reengineering
Employees	No	•	Emails	Regularly	•Career growth prospects
		•	Notice board		•Learning and development programs
		•	Meetings		•Trainings Rewards and Recognition
		•	Open house sessions with		•Occupational Health and Safety
			senior management		•Work environment and policies
		•	Grievance mechanism		Grievance redressal mechanism
		•	Performance feedback		•Ethics and transparency
		•	Surveys to capture		•Total Quality Management
			employee satisfaction level		•IT enablement & digitisation
		•	Focused trainings and		•Employee-oriented work policies
			awareness sessions
Local	Yes	•	Community meetings	Regularly	•Social concerns in the region
Communities		•	CSR projects		•Minimising negative environmental
		•	Email		impact
		•	Social impact assessment		•Local employment
					•Partnership with local NGOs
					for servicing wider set of local
					communities
					•Local infrastructure development,
					structured learning by digital classrooms
					training, providing scholarships, and
					other necessarysupport

Annual Report 2022-23 17

PRINCIPLE 5: Businesses should respect and promote human rights

Essential Indicators

1. Employees and workers who have been provided training on human rights issues and policy (ies) of the entity, in the following format:

Category	FY 2022-23 FY 2021-22
	Total (A) No. of employees /workers covered(B) % (B / A) Total (C) No. of employees /workers covered(D) % (D / C)
	Employees
Permanent Other than permanent Total Employees	3276 2552 78 2976 2793 94 - - - - - - 3276 2552 78 2976 2793 94
	Workers
Permanent Other than permanent Total Workers	3895 3045 78 3698 3409 92 7084 4785 68 7433 4525 61 10979 7830 71 11131 7934 71

2. Details of minimum wages paid to employees and workers, in the following format:

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Category FY 2022-23 FY 2021-22
Total Equal to More than Total (D) Equal to More than
(A) Minimum Wage Minimum Wage Minimum Wage Minimum Wage
No. % No. % No. % No. %
(B) (B /A) (C) (C / A) (E) (E / D) (F) (F / D)
----- End of picture text -----

					Employees
Permanent
Male	3049	0	0	3049	100	2782	0	0	2782	100
Female	227	0	0	227	100	194	0	0	194	100
Other than
Permanent
Male	-	-	-	-	-	-	-	-	-	-
Female	-	-	-	-	-	-	-	-	-	-
					Workers
Permanent
Male	3771	0	0	3771	100	3629	0	0	3629	100
Female	124	0	0	124	100	69	0	0	69	100
Other than
Permanent
Male	6768	1356	20	5412	80	7072	1445	20	5627	80
Female	316	181	57	135	43	361	167	46	194	54

18 Annual Report 2022-23

CORPORATE OVERVIEW STATUTORY REPORTS

FINANCIAL STATEMENTS

3. Details of remuneration/salary/wages, in the following format:

	Male Female
	Number Median remuneration/ salary (average)/ wages of respective category (in INR) Number Median remuneration/ salary (average)/ wages of respective category (in INR)
Board of Directors (BoD) Key Managerial Personnel Employees other than BoD and KMP Workers	9 20,70,000 1 21,50,000 8 7,92,08,036 0 - 3041 7,87,819 227 7,93,965 3771 4,43,116 124 1,59,732

4. Do you have a focal point (Individual/ Committee) responsible for addressing human rights impacts or issues caused or contributed to by the business? (Yes/No)

SRF Limited recognises, respects and reinforces ‘Human Rights’ and is committed towards protection of such rights by creating a safe, secure and healthy working environment for all its employees. SRF has established a Values Steering Committee which comprises of the Joint Managing Director (JMD) and senior level employees. Our Values Steering Committee is responsible for addressing human rights issues highlighted by Company’s employees and workers.

5. Describe the internal mechanisms in place to redress grievances related to human rights issues.

We have a robust mechanism to address grievances related to human rights. Any issue pertaining to human rights by any worker or employee can reported to Company’s Values Steering Committee or any of its member. The Values Steering Committee will identify the resources who would conduct the investigation based on the nature of the issue reported and take necessary actions to address the issue in the best interest of the aggrieved person and the Company.

6. Number of Complaints on the following made by employees and workers:

	FY 2022-23 FY 2021-22
	Filed during the year Pending resolution at the end of year Remarks Filed during the year Pending resolution at the end of year Remarks
Sexual Harassment Discrimination at workplace Child Labour Forced Labour/ Involuntary Labour Wages Other human rights related issues	2 0 None 3 0 None 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

7. Mechanisms to prevent adverse consequences to the complainant in discrimination and harassment cases.

The Company has a Vigil Mechanism comprises of various policies which ensure protection of the complainant against victimization for the disclosures made by him/her.

Annual Report 2022-23 19

8. Do human rights requirements form part of your business agreements and contracts?

SRF Limited recognises, respects, and reinforces ‘Human Rights’ and is committed towards protection of such rights. We encourage our suppliers to be fully compliant with applicable laws and to adhere environmental, social and corporate governance standards (ESG standards), and intent to foster relationship with suppliers having robust Environment Health and Safety (EHS) practices.

9. Assessments for the year:

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----- Start of picture text -----

% of your plants and offices that were assessed (by entity
or statutory authorities or third parties)
Child labour 100
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Child labour	or statutory authorities or thirdparties) 100
Forced/involuntary labour	100
Sexual harassment	100
Discrimination at workplace	100
Wages	100

10. Provide details of any corrective actions taken or underway to address significant risks / concerns arising from the assessments at Question 9 above.

Not applicable

PRINCIPLE 6: Businesses should respect and make efforts to protect and restore the environment

Essential Indicators

1. Details of total energy consumption (in Joules or multiples) and energy intensity, in the following format:

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----- Start of picture text -----

Parameter FY 2022-23 FY 2021-22
Total electricity consumption (A) (TJ) 1,973 1,972
----- End of picture text -----*

Total fuel consumption (B) (TJ)	10,939	8,783
Energy consumption through other sources (C) (TJ)	Nil	Nil
Total energy consumption^ (A+B+C) TJ	12,912	10,755
Energyintensity per rupee of turnover(TJ/INR Crores)	1.07	1.08

^ Increase due to higher business operations and new product commercialisation.

• Purchased electricity including renewable and non renewable sources

2. Does the entity have any sites / facilities identified as designated consumers (DCs) under the Performance, Achieve and Trade (PAT) Scheme of the Government of India? (Y/N) If yes, disclose whether targets set under the PAT scheme have been achieved. In case targets have not been achieved, provide the remedial action taken, if any.

Not applicable

3. Provide details of the following disclosures related to water, in the following format:

Parameter	FY 2022-23	FY 2021-22
Water withdrawal by source (in kilolitres)
(i) Surface water	-	6,179
(ii) Groundwater	10,25,296	10,13,771
(iii) Third party water	42,75,483	37,73,657
(iv) Seawater / desalinated water	-	-
(v) Others (Rainwater harvesting)	58,362	25,788
Total volume of water withdrawal (in KL) (i + ii + iii + iv + v)	53,59,141	48,19,395
Total volume of water consumption (in KL)	46,76,294	42,60,531
Water intensity per rupee of turnover(KL/INR Lakhs)	3.87	4.28

20 Annual Report 2022-23

CORPORATE OVERVIEW STATUTORY REPORTS FINANCIAL STATEMENTS

4. Has the entity implemented a mechanism for Zero Liquid Discharge? If yes, provide details of its coverage and implementation.

We have identified water conservation as a material topic. SRF is committed in optimising use of water using water efficient technologies, recycling and reusing treated wastewater in operations. Our Chemicals plant in Bhiwadi, Technical Textiles Business units Manali, Viralimalai and Gwalior and Packaging Films Business units are zero liquid discharge. Other locations have wastewater treatment plants ensuring quality and quantity of wastewater discharged is within permissible limits set by the respective Pollution Control Boards.

5. Please provide details of air emissions (other than GHG emissions) by the entity, in the following format:

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Parameter Please specify unit FY 2022-23 FY 2021-22
----- End of picture text -----

NOx	MT/Annum	490.31	430.24
SOx	MT/ Annum	646.79	817.54
PM	MT/Annum	263.34	249.11

6. Provide details of greenhouse gas emissions (Scope 1 and Scope 2 emissions) & its intensity, in the following format:

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----- Start of picture text -----

Parameter Unit FY 2022-23 FY 2021-22
----- End of picture text -----

Total Scope 1 emissions	tCO2e	10,89,283	8,82,002
Total Scope 2 emissions	tCO2e	3,15,771	3,87,681
Total Scope 1 and Scope 2 emissions per rupee		1.16	1.27
of turnover(tCO~~2~~e/INR Lakhs)

7. Does the entity have any project related to reducing Green House Gas emission? If Yes, then provide details.

• Increase in renewable energy share - In FY 2022-23, our energy consumption from renewable sources stood at 1201 TJ (including biomass consumption) with an increase of 31% as compared to FY 2021-22

• • Retrofitted lightening and replaced high energy consuming manufacturing equipment in our Chemicals, Packaging Films and Technical Textiles business.

• We are in the process of implementing Thermal Oxidation for further reduction of green house gas emission impact.

8. Provide details related to waste management by the entity, in the following format:

Parameter	FY 2022-23	FY 2021-22
Total Waste generated (in metric tonnes)
Plastic waste (A)	2,313	1,287
E-waste (B)	19	12
Bio-medical waste (C)	0	0
Construction and demolition waste (D)	0	0
Battery waste (E)	104	61
Radioactive waste (F)	0	0
Other Hazardous waste (G)	4,25,959	3,06,946
(Primarily consists of Spent solvent and process residue
generated in Co-processing/Pre-processing)
Other Non-hazardous waste generated (H)	78,922	67,877
(Primarilyconsists of fyash and other miscellaneous scrapitems)
Total(A+B + C + D + E + F + G + H)	5,07,316	3,76,184

Annual Report 2022-23 21

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Parameter FY 2022-23 FY 2021-22
For each category of waste generated, total waste recovered through recycling, re-using or other recovery
----- End of picture text -----

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----- Start of picture text -----

||||
|---|---|---|
|operations (in metric tonnes)|
|(i) Recycled|9,189|7,556|
|(ii) Re-used|3,30,805|2,32,150|
|(iii) Other recovery operations|69,776|51,961|
|Total|4,09,770|2,91,667|
|For each category of waste generated, total waste disposed by nature of disposal method (in metric|
|tonnes)|
|Category of waste|
|(i) Incineration|223|4,123|
|(ii) Landfilling|34,753|30,700|
|(iii) Other disposal operations|0|0|
|Total|34,976|34,823|

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9. Briefly describe the waste management practices adopted in your establishments. Describe the strategy adopted by your company to reduce usage of hazardous and toxic chemicals in your products and processes and the practices adopted to manage such wastes.

SRF emphasises on the principle of 3R – Reduce, Reuse and Recycle and strives to operate in a ‘closed-loop’ through circularity in operations. The Company has been able to significantly enhance its capability by implementing necessary infrastructure for ensuring conversion and neutralization of hazardous waste into usable material or disposable in the most environment-friendly manner.

10. If the entity has operations/offices in/around ecologically sensitive areas (such as national parks, wildlife sanctuaries, biosphere reserves, wetlands, biodiversity hotspots, forests, coastal regulation zones etc.) where environmental approvals / clearances are required, please specify details in the following format:

S. Location of Type of Whether the conditions of environmental approval / No. operations/ operations clearance are being complied with? (Y/N) If no, the reasons offices thereof and corrective action taken, if any.

The Company does not have any of its manufacturing facilities in ecologically sensitive areas.

11. Details of environmental impact assessments of projects undertaken by the entity based on applicable laws, in the current financial year:

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|||||||
|---|---|---|---|---|---|
|Name and|EIA|Date|Whether conducted by|Results communicated|Relevant|
|brief details|Notification|independent external|in public Domain|Web Link|
|of project|No.|agency (Yes / No)|(Yes / No)|
|Not applicable|

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12. Is the entity compliant with the applicable environmental law/ regulations/ guidelines in India, such as the Water (Prevention and Control of Pollution) Act, Air (Prevention and Control of Pollution) Act, Environment protection act and rules thereunder (Y/N). If not, provide details of all such non-compliances, in the following format:

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S. Specify the law / regulation Provide details Any fines / penalties / action Corrective action
No. / guidelines which was not of the taken by regulatory agencies taken, if any
complied with non- compliance such as pollution control
boards or by courts
None
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22 Annual Report 2022-23

CORPORATE OVERVIEW STATUTORY REPORTS FINANCIAL STATEMENTS

PRINCIPLE 7: Businesses, when engaging in influencing public and regulatory policy, should do so in a manner that is responsible and transparent

Essential Indicators

1.a. Number of affiliations with trade and industry chambers/ associations.

We proactively collaborate with several industry associations to share our best practices, address industry concerns, and implement measures for driving industry growth and fostering economic development in the country. We are affiliated with eight trade and industry associations at the national and state level.

• b. List the top 10 trade and industry chambers/ associations (determined based on the total members of such body) the entity is a member of/ affiliated to.

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----- Start of picture text -----

S. No. Name of the trade and industry chambers/ Reach of trade and industry
associations chambers/ associations
(State/National)
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1	Confederation of Indian Industry	National
2	Refrigerant Gases Manufacture Association	National
3	Indian Chemical Council	National
4	CHEMEXCIL	National
5	Centre for Chemical Process Safety	National
6	The Synthetic & Rayon Textiles Export Promotion Council	National
7	Indian Technical Textile Association (ITTA)	National
8	Association of Synthetic Fibre Industry	National
9	Indian society for quality	National
10	British Safety Council	National

2. Provide details of corrective action taken or underway on any issues related to anticompetitive conduct by the entity, based on adverse orders from regulatory authorities.

No adverse orders received from the regulatory authorities on any issues related to anti-competitive conduct.

Name	of	authority Brief	of	the	case Corrective	action	taken
					None

Annual Report 2022-23 23

PRINCIPLE 8: Businesses should promote inclusive growth and equitable development

Essential Indicators

1. Details of Social Impact Assessments (SIA) of projects undertaken by the entity based on applicable laws, in the current financial year.

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----- Start of picture text -----

Name SIA Date of Whether conducted by Results communicated Relevant Web
and brief Notification notification independent external in public domain link
details of No. agency (Yes / No) (Yes / No)
project
Not applicable
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2. Provide information on project(s) for which ongoing Rehabilitation and Resettlement (R&R) is being undertaken by your entity.

Our operations have not displaced any population or their livelihoods. Hence, no Rehabilitation and Resettlement (R&R) activities is applicable to us.

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||||||||
|---|---|---|---|---|---|---|
|S. No.|Name of|State|District|No. of Project Affected|% of PAFs|Amounts paid to|
|Project for|Families (PAFs)|covered by R&R|PAFs in the|
|which R&R|FY (In INR)|
|is ongoing|
|Not applicable|

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3. Describe the mechanisms to receive and redress grievances of the community.

The Company has a robust grievance mechanism to receive and redress complaints or any concerns raised by the community. We constantly engage with local communities through various means such as personal visits, surveys, meetings, letter etc. to understand their concerns and take appropriate actions to resolve them.

4. Percentage of input material (inputs to total inputs by value) sourced from suppliers.

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||||
|---|---|---|
|FY 2022-23|FY 2021-22|
|Directly sourced from MSMEs/ small producers|16.95%|12.20%|
|Sourced directly from within the district and neighbouring districts|16.75%|17.15%|

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PRINCIPLE 9: Businesses should engage with and provide value to their consumers in a responsible manner

Essential Indicators

1. Describe the mechanisms in place to receive and respond to consumer complaints and feedback.

We have a robust resolution mechanism for resolution of customer complaints. Customers can raise their complaints through the grievance redressal mechanism. Our marketing and customer relationship management team regularly engages with customers through visits/surveys and meetings to understand their feedback and subsequently incorporate into our solutions. We also conduct periodic consumer satisfaction surveys to seek detailed consumer feedback on our solutions. All complaints are resolved in the least possible time.

2. Turnover of products and/services as a percentage of turnover from all products/service that carry information about:

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----- Start of picture text -----

As a percentage to total turnover
Environmental and social parameters relevant to the product 100%
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|---|---|
|Safe and responsible usage|100%|
|Recycling and/or safe disposal|Not Applicable|

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24 Annual Report 2022-23

CORPORATE OVERVIEW STATUTORY REPORTS

FINANCIAL STATEMENTS

3. Number of consumer complaints in respect of the following:

	FY 2022-23 FY 2021-22
	Received during the year Pending resolution at end of year Remarks Received during the year Pending resolution at end of year Remarks
Data privacy Advertising Cyber-security Restrictive Trade practices Unfair Trade Practices Others	0 0 None 0 0 None 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 440 56 545 32

4. Details of instances of product recalls on account of safety issues:

	Number Reasons for recall
Voluntary recalls Forced recalls	- Not Applicable -

5. Does the entity have a framework/policy on cyber security and risks related to data privacy? (Yes/No) If available, provide a web-link of the policy.

It is essential for the continuous operations of the Company to ensure security and confidentiality of its information systems and associated data are maintained, at a level that is appropriate to its business.

Company has a well defined cyber risk management policy and has implemented various systems to protect from cyber attacks. The said policy is available for internal use.

Some of our key strategies to mitigate Cybersecurity risks are mentioned below:

• Implementation of new perimeter security mechanisms such as dual firewalls, internet/email content filtering, Secure VPNs etc.

• Secure data centres, identity and password management

• Awareness sessions on cybersecurity risks conducted for employees on regular basis

• Implementation of mobile device management for users with critical data leak risk.

• Classification and encryption of Intellectual property with IRM solutions to protect against data exfiltration.

• Ensuring adequate upgradation, maintenance and segregation of servers and network zones

• Devices for added security and data protection

• Security events management and monitoring tools managed through a 24x7 SOC

• Modern anti-malware and EDR solutions deployed on all end points and servers

• Regular backups sufficiently segregated to ensure recovery in the event of any compromise.

6. Provide details of any corrective actions taken or underway on issues relating to advertising, and delivery of essential services; cyber security and data privacy of customers; re-occurrence of instances of product recalls; penalty / action taken by regulatory authorities on safety of products / services.

Not applicable

Annual Report 2022-23 25