Sing Lee Software (Group) Limited — Environmental & Social Information 2021

Jun 21, 2021

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CONTENTS

About this Report	2
Message from Our Chairman	4
About Singlee Software Group	5
Our Approach to ESG	6
Stakeholder Engagement	7
Reporting on Social Aspects	9
Reporting on Environmental Aspects	17
Performance Summary	22
Appendix I - HKEX “ESG Reporting Guide” Content Index	35

1

About this Report

Overview

This Report gives an annual update of the Group’s ESG performance for the 2020 calendar year. It is available on the Group website and should be read in conjunction with the Group’s 2020 Annual Report, in particular, the Corporate Governance Report contained therein.

Scope of this Report

This Report covers the Group’s operations. There are no significant changes in the scope and aspect boundaries of this Report from that of the 2019 ESG Report published on 17 June 2020.

Data Collection

The non-financial information used for this Report is mainly collected annually from internal departments and is based on information available through internal reporting. The information is relevant to the 2020 calendar year and covers the Group’s activities unless specifically stated otherwise.

Reporting Principles

This Report aims to provide a balanced representation of the Group's ESG performance. In particular, the selected content aims to reflect the impacts of the identified material and relevant ESG topics on the Group as well as the Group’s involvement in addressing these impacts.

The content of this Report is determined through a systematic materiality assessment process, which includes identifying ESG-related topics, assessing their materiality and relevance as well as topic boundaries, preparing the information reported, and reviewing and addressing stakeholder feedback on the Group’s ESG reporting. This Report covers key issues that are related to different stakeholders. Details of the materiality assessments and major stakeholder engagement channels are disclosed in the Stakeholder Engagement section.

To ensure a comprehensive understanding of the Group’s ESG performance over the years, a summary of the Group’s 2020 ESG performance relative to various quantitative KPIs, with comparison to 2019, are disclosed in the Performance Summary section. Information of the standards, methodologies, assumptions and/or calculation references, and source of key conversion factors used on these KPIs are stated wherever appropriate. As far as reasonably practicable, consistent methodologies are adopted when calculating these KPIs or any changes that affect a meaningful comparison would be stated.

Reporting Framework

This Report has complied with all “comply or explain” provisions and has reported on all recommended disclosures outlined in the ESG Guide, and has been prepared with reference to the revised disclosure requirements of the ESG Guide to be effective on 1 July 2020. The ESG Reporting Guide Content Index that refers to the relevant information contained in this Report is set out in Appendix I of this Report.

2

Feedback to this Report

Stakeholders’ valuable opinions can help the Group continue to improve performance on ESG. Please feel free to contact our Company Secretary with any comments or suggestions related to the Report.

Address: 32/F., Morrison Plaza, 5-9A, Morrison Hill Road, Wanchai, Hong Kong Telephone: 852-2576 3666 Email: jtong@sing-lee.com.hk Website: www.singlee.com.cn

3

Message from the Chairman

In 2020, In response to the COVID-19 pandemic, the Group has closely monitored the situation and swiftly implemented a wide range of measures to protect the health and safety of our employees, customers and suppliers, as well as to minimise the impact brought to our operations.

We consider our employees as valuable assets of the Company, and make continuous efforts to guarantee the rights and interests as well as the physical and mental well-being of our employees. We establish sound recruitment, training and promotion mechanism, in an effort to facilitate career development of our employees and motivate them to realise their self-worth. Furthermore, we organise a wide range of employee activities and deliver love and care for our employees, so as to create a harmonious and friendly working atmosphere.

Looking ahead to 2021, the Group will continue to closely monitor the pandemic, pay attention to the multi-faceted impact of the market environment changes on corporate compliance, business development and ESG, and actively respond to national, regional and industry calls to formulate timely and effective strategies strictly in line with the requirements of the central and local governments. The Group will continue to pay efforts to create higher economic and social value.

4

About Singlee Software Group

Sing Lee Software (Group) Limited (“Singlee Software Group”, “the Group”) is one of the major developers and suppliers of information technology and services in China's financial industry and education industry. The core business partners including but not limited to Industrial and Commercial Bank of China, Agricultural Bank of China, Bank of China, China Construction Bank, Bank of Communications and Zhejiang University. The Group’s subsidiaries, Hangzhou Singlee Technology Company Limited and Hangzhou Singlee Software Company Limited respectively focus on banking , education and related industries to provide a complete solution.

Headquartered in Hong Kong, it has set up office in Hangzhou, Beijing, Shanghai, Guangzhou, Xian, Wuhan, Shenyang and in other places. More corporate information about the Group is available on the Group website.

The Group’s revenue segmented on types of goods or services delivered or provided:

• a) Sales of software products

• b) Sales of related hardware products

• c) Provision of technical support services

For the year ended 31 December 2020, provision of technical support services remained the principal source of revenue of the Group. This services revenue accounted for 90% (2019: 81%) of Group revenue.

The Group is listed on the GEM of the Stock Exchange of Hong Kong Limited. Its subsidiaries are incorporated in British Virgin Islands or the PRC. There were no significant changes during 2020 regarding the Group’s size, structure, ownership and supply chain as compared to 2019.

At the date of this Report, the Board comprises 3 Independent Non-executive Directors, namely: Mr. Pao Ping Wing, Mr. Thomas Tam and Mr. Lo King Man.

5

Our Approach to ESG

ESG Vision, Policy and Strategy

At the Group, ESG is viewed as a business philosophy that creates sustainable value for shareholders by embracing opportunities and managing risks deriving from economic, social and environmental developments. ESG is an integral part of the Group's business strategy and management approach as we believe that business sustainability can only be achieved by operating a profitable business without compromising the well-being of either our society or the environment.

The Group’s ESG Policy defines our long-term approach to specific issues in the ESG areas, which is instrumental in enabling our business to operate in a sustainable manner.

The Group’s ESG Vision and Policy guide the Group’s business and operational decisions. The Group’s ESG Strategy is built on the relevant core principles across the ESG Aspects with pragmatic objectives providing guidance on the application of these principles in its daily operations.

The Group's ESG Policy and ESG Strategy are reviewed periodically to ensure their relevance and appropriateness to the business.

Overseeing Our Activities

Our Board and senior management are accountable for, among other priorities, ensuring the relevance and effectiveness of our ESG strategy and related activities. Senior management from different divisions, which provides executive-level guidance, advice and support for the implementation of ESG initiatives. The effectiveness of our ESG initiatives is assessed by measuring specific outputs and outcomes.

6

Stakeholder Engagement

Listening to Our Stakeholders

Effective and ongoing stakeholder engagement is an integral part of the Group’s business development and commitment to Environment and Society. By understanding our stakeholders’ views, we can better align our business practices with their needs and expectations. This approach enables us to build trust and mutual beneficial relationships with our stakeholders and promote sustainability.

As part of its business strategy, the Group engages with its stakeholders via different channels on relevant issues. The Group identifies and prioritises stakeholders from time to time, and formulates its engagement approach based on the engagement objectives and stakeholders’ level of interest and influence.

Regular Communication Channels

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Engagement Channels
shareholders’ meetings
financial and non-financial reports
announcements and circulars
training and workshops
sponsorships and donations
volunteer and social activities
Websites
media report
whistleblowing
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7

Focusing on What Matters Most

Understanding how various ESG topics may affect our business and our stakeholders is a critical part of our ESG responsibility undertaking. These topics were identified mainly based on (i) desktop research; (ii) continual engagement with stakeholders in daily operations; and (iii) understanding the Group ’ s risks and opportunities.

Material and Relevant Social and Environmental Aspects

The Group has identified social and environmental aspects that are either material or relevant to the Group based on their associated risks to the Group’s business and their impact on the Group’s stakeholders. The material and relevant social and environmental aspects are set out below.

	stakeholders. The material and relevant social and	stakeholders. The material and relevant social and	stakeholders. The material and relevant social and	environmental aspects are set out below.	environmental aspects are set out below.	environmental aspects are set out below.
	**“ESG Reporting Guide”- Social aspects **			**“ESG Reporting Guide”- Environmental aspects **
	Material		Relevant	Material		Relevant
	Product Responsibility 1. Reliable services and products 2. Observing and protecting intellectual property rights 3. Customer data privacy and security Anticorruption 4. Corruption prevention Employment 5. Attract and retain the best people Development and Training 6. Learning and development		Supply Chain Management 1. Supply chain and procurement Health and Safety 2. Occupational health and safety Labour Standards 3. Human rights Community Investment 4. Community investment 5. Employee engagement in community	N/A		Emissions 6. Carbon emissions - Climate change mitigation and adaptation 7. Waste management 8. Paper reduction Use of Resources 9. Energy management 10. Water management The Environment and Natural Resources 11. Environmental education and advocacy

• Material Environmental and Social aspects are those closely linked to issues that pose high or medium risk(s) to the Group’s

operation, or topics that are frequently raised by the Group’s stakeholders during the Group’s ongoing engagement activities.

• Relevant Environmental and Social aspects are those potentially necessary for inclusion in the ESG Report to communicate the

extent to which the Group contributes to and is affected by the aspects, and to promote greater transparency and accountability.

8

Reporting on Social Aspects

Operating Practices

Core Principles and Objectives

Core Principles and Objectives
Core Principles	Objectives
Customer centric services	- To ensure customer satisfaction - To identify and pursue opportunities for new and better products and services - To recognise and proactively respond to market changes and customer needs - To enhanceproduct and servicequality
Achieve and maintain the highest standards of openness, probityand accountability	- To perform our duties with a high degree of integrityand honesty
Engage supply chains that reflect our values and commitment	- To promote good social responsibility practices amongour suppliers and businesspartners

Product Responsibility

Adhering to the ‘Customer First’ motto, we place customers’ satisfaction as our priority. We strive to establish and maintain good relationships with our customers, to listen to their concerns and to surpass their expectations with our premium quality. As technology continues to advance, we will see changes in customers’ behaviour and expectations. Like other industries, we need to keep pace with evolving customer needs.

Reliable services and products (Material Areas 1)

It is our priority to maintain a high quality standard of our products and maintain our customer’s satisfaction. With our commitment to delivering products which are safe and of consistent quality, we have policies and systems in place to ensure that products sold in compliance with local rules and regulations related to health and safety. In additions, we provide free maintenance services for certain software products for 1 to 3 years.

All our employees work in adherence to the quality policy. We have received recognitions for the quality of our products and services as below:

GB/T19001-2016/ISO9001 ： 2015 certificate

The scope of certification is as follows: R&D, sales of financial software; sales of financial IT hardware.

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9

CMMI v1.3 level3 certificate

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CMMI ：

CMMI is called Capability Maturity Model Integration, is a process to improve the maturity model for product and service development. It includes the best implementation of development and maintenance methods, covering the product from the beginning to the delivery and maintenance of the life cycle, the purpose is to illustrate the enterprise software engineering process management and improvement, enhance the development and improvement capabilities, which can be on time to develop high quality software without over budget.

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CMMI system is an important criterion for evaluating the maturity capability of software enterprises in the world. It is an international standard for enterprises to develop process and quality control. Award CMMI certification becomes an important indicator for measure software engineering development capability in the world.

Through awarded CMMI 3 level evaluation certification, implying our software product service and process management capabilities reached the advanced level of the industry.

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Observing and protecting intellectual property rights (Material Areas 2)

We respect intellectual property rights. For the information of employees when discharging their duties, we set policy and guidelines to prevent infringement in our business.

The success of the Group will depend in part on whether it is able to obtain copyright protection for its software products. The Group takes full advantage of legal protections by registration of Software Copyright. Despite our precautions, we may not be able to prevent unauthorized use of our software products by the third parties. In certain circumstances, litigation may be necessary to protect our software products.

In addition, the technical services contracts signed by the Group contain confidentiality and intellectual property rights clauses, and both parties must strictly abide by them.

Customer data privacy and security (Material Areas 3)

The Group recognises its responsibilities in relation to the collection, holding, processing, use and/or transfer of personal data. Personal data is collected only for lawful and relevant purposes. The Group will use the personal data collected in accordance with the Data and Privacy Policy. We will take all practicable steps to ensure the security of the personal data and to avoid unauthorised or accidental access, erasure or other use. This includes physical, technical and procedural security methods, where appropriate, to ensure that the personal data may only be accessed by authorised personnel. Employees are subject to disciplinary action if they violate the Data and Privacy Policy. We regularly review the Data and Privacy Policy and may from time to time revise it.

The Group continues to strengthen its information security controls to protect its stakeholders’ data privacy in accordance with the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong) and Law of the People's Republic of China on Protection of Consumer Rights and Interests in PRC. As part of the control measures, regular information security training was arranged for our employees. In additions, the Group Whistleblowing Policy is in place to facilitate reporting of any breach of data security and privacy. The adequacy of the Data and Privacy Policy is monitored through staff complaints received.

Anti-corruption

Corruption prevention (Material Areas 4)

The Group supports a culture of integrity, ethical conduct, fairness, honesty and openness when doing business, and zero tolerance of bribery. The Group is committed to ensuring that no bribes, kickbacks or similar gifts, payments or advantages are solicited from or given or offered to any person, for any purposes.

Our Anti-Corruption Policy prescribes the minimum set of rules to be adopted throughout our Company to prevent, identify and address any instances of alleged or actual bribery or corruption involving the Group. Persons in violation of our company policies and/or applicable laws and regulations may be subject to disciplinary or administrative action as well as civil or criminal liability. When new laws and regulations that may impact the business are introduced, we provide training to relevant staff to ensure compliance.

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The Group’s Whistleblowing Policy is in place to facilitate reporting of corruption issues. The policy applies to all employees of the Group and non-employees such as consultants and outsourcers who are engaged by a member of the Group, customer, supplier, or any other stakeholder. They can confidentially and/or anonymously report unethical and illegal behavior.

We have established effective procedures to ensure thorough investigation of all allegations of corruption – whether internal or involving third-party business partners. Instances of improper action are addressed internally unless such matters indicate criminal activity, in which case we will immediately notify appropriate law enforcement agencies.

Supply Chain Management

Supply chain and procurement (Relevant areas 1)

In 2020, the Group has approximately 60 suppliers, all of which are in the Mainland. We engage supply chains that reflect our values and commitment. Our all key suppliers (approximately 7 suppliers) are required to act responsibly and adhere to our ESG standards. We also offer encouragement and support to our suppliers in improving their own sustainability performance. Building trusting relationships with our suppliers helps us manage our potential environmental and social risk while enhancing the efficiency of our operations.

Our procurement guidelines stipulate that the selection of suppliers should take consideration of, but not limited to, price competitiveness, quality, fulfillment of specifications and logistics services. Our Group Purchasing Policy integrates environmental and social responsibility considerations into our purchasing decisions by promoting sound practices in our supply chain. The Policy enhances communications with our suppliers that they are required to comply with our basic environmental and social responsibility requirements where possible and appropriate when doing business with us. The requirements cover legal and regulatory compliance, business ethics (including anti-corruption), community development, human rights, labour practices, and environmental protection.

We conduct a yearly supplier performance review, targeting all our key suppliers. Any unsatisfactory ratings are communicated to the relevant supplier(s) for rectification or improvement. In addition to assessing our suppliers on price competitiveness, quality, fulfillment of specifications and logistics services, we also assess whether they display a commitment to upholding high standards of environmentally and socially responsible behavior. The Group will monitor whether the practices of engaging suppliers are properly implemented through different channels, such as media report, conversation with suppliers.

Our main types of suppliers include outsourced services-provided suppliers and material suppliers. In 2020, they were all located in PRC. During the year 2020, the Group was not aware that any key suppliers had any significant actual and potential negative impact on business ethics (including anti-corruption), community development, human rights, labour practices, and environmental protection, nor any of them had any non-compliance incident in respect of human rights issues.

12

Employment and Labour Practices

The Group considers its employees to be its greatest asset and strives to attract and retain the best people for the sustainable growth of the Company. We strategically align our policies and procedures to ensure that employees are treated fairly and equally, and that their rights and interests are protected, as well as to address work-life balance. To remain competitive in an increasingly complex and sophisticated marketplace, we are committed to providing training and development opportunities to our employees to equip them to deliver their best performance and achieve corporate goals. We also endeavour to provide a healthy and safe workplace and effective communication channels within the Company.

Core Principles and Objectives

Core Principles and Objectives
Core Principles	Objectives
Be people-oriented	- To provide fair, competitive and transparent reward and recognition - To promote an equal opportunity workplace - To maintain a healthy and safe workplace - To invest in employee training and development - To respect human rights

Employment

Attract and retain the best people (Material Areas 5)

Compensation and dismissal

• The Group is committed to providing a fair and competitive compensation package in the form of basic salary, incentive pay, provident fund, and other fringe benefits, such as healthcare benefits, paid leave for various purposes, and education and training sponsorship.

• Remuneration and benefits are benchmarked against prevailing local industry norms and commensurate with experience and qualifications.

• Dependent on staff category, KPIs are adopted as part of staff packages to incentivise.

• Dismissal is based on the Hong Kong Employment laws and the Mainland Labour Contract Law. In all cases, managers consult the Human Resources Department to ensure that applicable legal requirements are observed.

Recruitment and promotion, equal opportunity and anti-discrimination

• During recruitment and staff promotion, we provide equal opportunity to all people regardless of age, gender, marital status, pregnancy, family status, disability, race, nationality or religion. Our judgment is based on qualifications, experience, skills, potential and performance.

• Performance appraisal and counselling are offered to employees at least once a year, which not only aim to assess their merits for salary review, but also to improve employees performance and set future objectives for the individual.

• It is also our policy to compensate employees equitably, including providing equal remuneration for women and men.

• Procedures are in place to handle employees’ grievances and complaints to ensure fair treatment of all employees when their concerns are being addressed.

• Relevant training is organised from time to time to equip employees with practical knowledge of upholding human rights and equal opportunities at the workplace so as to minimise the risk of violating the various discrimination ordinances and ensure

the application of transparency and fairness throughout the workplace, including the recruitment process.

13

Diversity

We believe that workplace diversity, including diversity in leadership, helps increase employee morale and effectiveness and enhance creativity and unity within the organisation. We advocate diversity at the Board level and the workplace for the purposes of attaining sustainable and balanced development.

Development and Training

Learning and development (Material Areas 6)

We encourage and support employees to reach their full potential through continuous training and development. The training covers a range of topics including our products and services, the latest development of markets, relevant rules, regulations and best practice standards, managerial, language and technical skills, and personal effectiveness and career development. Employees can attend in-house training seminars, and be sponsored by the company to participate in external training seminars and course.

The annual performance appraisal is an interactive exercise conducted for all employees. The exercise involves appraising past performance, reviewing the employee’s personal and career development status and training progress, and setting work objectives and improvement goals.

Health and Safety

Occupational health and safety (Relevant areas 2)

We have developed and adopted health and safety policies covering identification and prevention of risks and hazards in working area, and follow-up actions for accidents or personal injuries. We require our employees to strictly adhere to and comply with such policies. Managements regularly access the effectiveness of the policy whereas if there are any improvements to protect the health and safety of the employees. We also update the health and safety policies from time to time to ensure that the policies are best fit to the Group’s core businesses.

In view of the Group’s business nature, we do not consider any employees who are involved in occupational activities that have a high incidence or high risk of specific diseases.

Occupational health and safety measures are including but not limited to:

1. Provide office safety and health information to employees to understand the importance of occupational safety and health.

2. Mainland staff is entitled to basic physical examination benefits each year.

3. The Company regularly dispatches representatives of security officers to participate in the 60-hour fire training activities to enhance the fire safety and escape knowledge of employees. And obtained the Hangzhou Fire Safety Training Certificate issued by the Hangzhou Fire Vocational Skills Training School.

4. Our office cleans air-conditioning and ventilation systems twice a year to ensure that indoor air quality is maintained at a good level.

5. There is plenty of space between each work place.

6. The office furniture and equipment are well maintained and replaced when necessary.

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The Group implements and monitors occupational health and safety measures as follows:

Any issues in relation to the occupational health and safety of the Group will be brought to the Audit and Risk Management Committee by the Management as and when necessary. The Human Resources Division oversees the occupational safety and health matters of the Group. Occupational health and safety-related accidents in the workplace have to be reported to the Human Resources Division. The employees within the Group can raise any occupational health and safety-related issues through different channels from time to time.

COVID-19 pandemic

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In order to strengthen the prevention and control of the pneumonia epidemic caused by the new coronavirus infection and stop the spread of the epidemic, in addition to actively donating money to the Wuhan epidemic area, the leaders of the Group also actively prepared more than 20,000 masks to be distributed to all employees, and send messages to remind all employees how to prevent the new coronavirus pneumonia.

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Labour Standards

Human Rights (Relevant areas 3)

Although we consider that the Group does not operate in circumstances and environments with high exposure to risk concerning human rights and we have not identified any operations that constitute risk to the right to exercise freedom of association or collective bargaining, nonetheless we are committed to protecting human rights in the workplace. Employees’ freedom of speech and association are respected as long as they are within legal boundaries.

All employment with the Company is voluntary and we strictly comply with the Hong Kong Employment Ordinance and Mainland Labour Contract Law and does not employ any child labour. At the time of interview, the Human Resources Department will request the job applicants to produce valid identity document for the verification of actual age of the applicants.

The working hours of the employees strictly comply with the local laws. The employees’ resting time is well respected and the employees enjoy paid holidays in accordance with the laws. To maintain the physical and mental balance of the employees, computerized attendance systems are put in place to effectively manage the working hours and resting dates of the employees. To prevent forced overtime work, any necessary arrangements of overtime must be agreed by the employees voluntarily. Overtime and overtime pays are in line with the local laws and regulations.

In 2020, there were no confirmed non-compliance incidents or grievances in relation to human rights

and labour practices standards and regulations that would have a significant impact on the Group.

15

Community

A successful business is a sustainable business. We recognise that the long-term success of the Group is closely linked with the health and prosperity of the communities we operate in.

Core Principles and Objectives

Core Principles and Objectives
Core Principles	Objectives
Create shared benefits with the community we serve	- To improve the quality of life of those who are in need
Promote community participation	- To recognise, encourage and support employees volunteering for the benefit of the community

Community Investment and Employee engagement in community (Relevant areas 4, 5)

To reinforce the Group’s commitment to the community, a Community Investment Policy has been approved. The policy focuses to align our community investment towards development goals or particular causes for the improvement of the community and environment which the Group values in the long-term. Key stakeholders’ concern and synergy with our social responsibility core values and products and services are taken into account. The policy also sets out the approval procedures, the reporting requirement and the monitoring mechanism to further enhance accountability and transparency, and ensure effectiveness.

16

Reporting on Environmental Aspects

At the Group, we recognise the importance of environmental protection as the starting point for sustainability. We continue to work to reduce the environmental impact of our operations and to promote environmental protection within the Group and the supply chain.

Although we do not operate in an environmentally sensitive business and is predominantly service-oriented, we recognise that our operations still have an impact on the environment and acknowledge that addressing environmental issues is a collective responsibility shared by every member of the community. We are committed to minimising the adverse impact that our operations may have on the environment. Going beyond legal compliance, we are continually improving our environmental management practices and measures to reduce energy and other resource use, minimise waste and increase recycling. We also encourage our employees to adopt environmentally responsible behaviour and promote environmental protection in our supply chain.

Core Principles and Objectives

Core Principles and Objectives
Core Principles	Objectives
Reduce environmental impact of our operations	- To minimise use and maximise reuse of resources - To monitor and reduce our carbon footprint - To reduce the waste generated by the operation - To maximize the recyclingof resources
Advocate environmental protection	- To promote environmental protection within the Companyand the supplychain

We have developed the following policies and procedures to help us meet our environmental objectives:

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Gas Emissions Waste
Resources
Reduction Management
Management
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Emissions

Carbon emissions - Climate change mitigation and adaptation (Relevant areas 6)

The Audit and Risk Management Committee has the responsibility to identify and assess any significant risks and opportunities arising from climate change at a company-wide level. In addition, the Group’s Enterprise Risk Management Framework has been established to address risks of varying nature. As a provider of services, we are a relatively small greenhouse gas (GHG) emitter. Nevertheless, we consider the regulatory, physical, competitive and reputational risks and opportunities arising from climate change in order to minimise any direct and indirect costs related to climate change and to manage investor interests in this area. We stay abreast of environment-related regulatory developments that could impact our business, our supply chain and customers, and assess the resulting risks. The Group will continue to enhance its engagement and partnerships with stakeholders in the transition towards a low-carbon future.

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Mitigation

•Reduce carbon footprint through the establishment and implementation of long-term carbon emissions reduction targets;

• •Adopt industry best practices to improve energy efficiency in operations;

• •Encourage employees, suppliers and customers to reduce carbon emissions in their daily operations wherever practicable;

• •Incorporate climate change considerations in procurement processes and encourage the use of low carbon and energy efficient products and materials.

Adaptation

• •Assess climate change and any associated financial and other risks and opportunities, in order to enhance understanding of the impact of climate change on operations;

• •Put in place appropriate processes and measures intended to prevent or minimise the damage that climate change may cause and to take advantage of the opportunities that may arise;

• •Consider climate change in the design of new projects;

• •Address climate change risks as part of its corporate risk management process.

The Group integrating climate change into key governance processes and enhancing board-level oversight through audit and risk management committees, looking specifically at the financial impacts of climate risk and how it relates to revenues, expenditures, assets, liabilities, and financial capital, and adapting existing enterprise-level and other risk management processes to take account of climate risk.

The Group has not identified any specific regulatory requirements related to climate change that present significant risks to the Group at this time. However, the development of international policy and regulation on climate change, the introduction of regulatory measures by the Central Government to cut emissions and the evolving commitment of the Hong Kong Government to carbon reduction are anticipated and may present potential risks to the Group in the coming years. Most of the physical risks which the Group is exposed to are tied to the potential impact that climate change may have on the risks of coastal flooding, frequency and severity of tropical cyclones, infectious diseases, pandemics and power failures occurring. If these physical risks are realised, some may pose risks to the Group’s services activities, resulting in loss of business. The Group has therefore established contingency plans for managing such risks ande ensure that relevant information and resources are available for the monitoring and regular review of the impact of climate change impact on its operations to measure and manage the carbon footprint along the value chain.

As a provider of services, the principal activities of the Group are the development and sale of informationa and network technologies and services to the financial industry in the PRC, only rent offices for business, direct emissions from sources that are owned or controlled by the company (scope 1) are not sufficiently important to investors and other stakeholders. The majority of the scope 2 GHG emissions come from energy consumption, in particular purchased electricity. Therefore, the Group is voluntarily committed to reducing GHG emissions mainly by improving energy efficiency.

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Waste Management (Relevant areas 7)

We adopt responsible waste management practices including avoidance of waste, source reduction, reuse, recycling and responsible disposal. Our employees handle office waste generated in a proper and environmentally-friendly manner that is also in accordance with legislative requirements and industry best practices. Recycling facilities have been made available at all offices to collect paper.

No significant hazardous waste was generated in view of the Group’s business nature. Paper waste is our major source of non-hazardous waste in offices. The Group's waste paper was collected by the property management of the buildings in which the offices were located. Therefore, the Group did not find any records of any significant hazardous waste or non-hazardous waste disposed of at landfills.

The following is the general procedures to manage our paper waste:

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Reduce Reuse Recycle Monitoring
Encourage Encourage Recycle by the Measure the amount
employees to employees to property management of paper waste
implement reuse the paper team of the building generated for
paperless which has been where our office is monitoring our
practice used on one side located performance
only for scrap
paper
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Paper Reduction (Relevant areas 8)

Paper consumption is another key environmental concern in our daily operations. Internally, we have implemented a number of measures to reduce office paper use and promote the reuse of waste paper.

Steps taken to achieve the target

1. A number of electronic or automated internal administrative processes are in place to eliminate paper records. For example, use of Office Automation System instead of the paper-based approval process to reduce the use of paper; publish notice or brochure in electronic version and upload the files to the Group’s intranet or made publicly available online.

2. Corporate publications, including the annual report, interim report and quarterly report, are printed only as necessary.

3. We encourage our shareholders to access the Group’s corporate communications via electronic means, which not only saves paper but is a timely, more convenient and efficient method of communication.

4. The draft of the document, as far as possible using the draft mode, narrowing the line spacing, and use small size print, not only to save ink, electricity, but also to save the paper consumption.

5. Practice of double-sided printing or copying, the default output of the office photocopier is black and white and double-sided.

6. A recycle bin is placed next to the copier to collect paper for use on one side for recycling, for example, for photocopying or cutting into scratch paper.

During the year, paper consumption per floor area in the Mainland offices was 7.6% lower than last year.

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Resources Management

"3R" Principle

The Group continued to adhere to the “3R” Principle - "Reduce, Reuse and Recycle" in the consumption of resources.

Headquarters and subsidiaries work together to enable resources to be used effectively and to carry out green office activities.

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[3][3] 3 [R][R] R
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Energy Management (Relevant areas 9)

As indirect GHG emissions from our electricity consumption is the biggest contributor to our carbon footprint, we continue to implement various energy saving and efficiency measures across our offices. A number of features have been adopted to meet best practice standards for environmental protection. These include the installation of LED lighting in the office areas to reduce energy consumption and prevent unnecessary energy wastage. We regularly review the energy consumption data to facilitate better reporting and management of the energy consumption in our offices.

Steps taken to achieve the target

1. Use of energy-efficient lights and electrical appliances in office workplace.

2. The corridor light is not fully open and the interval light is taken.

3. Switch off the unused electrical equipment and appliances.

4. Computer will be switched off for idle or would not be used within two hours.

5. Turn off some lights and air conditioning during lunch hours and non-office hours.

6. Computer regularly maintenance, cleaning, pay attention to dust and moisture to reduce energy consumption.

7. Purchase energy-efficient office equipment.

8. Switch off the water dispenser, computer, printer, air conditioning and other electrical equipment, and unplug the plug, disconnect the power when leave office.

9. Staff is encouraged to dress in smart casual and indoor temperature is maintained at around 26°C in the summer time.

10. Enable the “Standby” or “Sleep” mode of personal computers.

During the year, total energy consumption per floor area in the Mainland offices was 3.9% lower than last year.

Water management (Relevant areas 10)

The Group operates its business in office premises, we did not encounter any problems in sourcing water for our daily operations. Much of our water consumption is for basic cleaning and sanitation, as well as certain catering facilities in our offices. We have implemented our water saving policy and encourage our staffs to use water efficiently within our operation. Although our business is not a water-demanding business, we understand the importance of saving water as a scarce resource on a global scale and will continuously look for opportunities to reduce water usage in the future.

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Steps taken to achieve the target

1. Extend the air conditioning drain to a barrel and can collect a liter of water within 2 hours. The water saved can be used to water flowers and mop the floor.

2. The toilet is flushed with large water flow and small water flow, depending on the water needed for flushing the dirt.

3. "running, falling, dripping, leaking" faucets are replaced timely to reducing waste.

During the year, total water consumption per floor area in the Mainland offices was 1.1% lower than last year.

Packaging material used for finished products

The Group's main business is the provision of technical support services (over 90% of total revenue), so that physical products (i.e., software and hardware products) are less. The software products do not need any packaging, most of the hardware products are deliver directly from the supplier to customers, only a few products delivered from the Group. Therefore, the use of packaging materials does not have an important impact on investors and other stakeholders.

The Environment and Natural Resources

Environmental education and advocacy (Relevant areas 11)

Since all the business of the Group is concentrated in the Mainland, and Mainland employees account for more than 99% of the total employees of the Group, the environmental KPI of the Group only covers Mainland China. Since the Group is a service provider, the principal activities of the Group are the development and sale of informationa and network technologies and services to the financial industry in the PRC, only rents offices to conduct business, the company activities do not have significant impacts on the environment and natural resources.

Environmental education and advocacy among employees encourages the adoption of environmentally responsible behaviour. We encourage our employees to join events that promote environmental protection on a regular basis. To help promote environmental awareness among our employees, they are encouraged to comment and share their views on the environmental issues via e-mail. They also are reminded to “recycle”, “save energy”, “save water” and “protect our natural environment” regularly. In addition, we select environmentally friendly suppliers and we also are committed to promoting environmental protection to suppliers.

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Performance Summary

The data measurement techniques and calculation methods used for this Report are stated where appropriate. Unless otherwise stated, the figures provided in this section are reported for the corresponding year(s) specified below or as at 31 December of the corresponding year(s).

Performance Summary - Social

Product Responsibility

1. There were no products recalled for safety and health reasons during the reporting period.

2. There were no products and services related complaints received during the reporting period.

3. Quality assurance process and recall procedures

Quality assurance process

1. Develop a joint quality program

2. If the purchase of mainstream equipment, not only the purchase of equipment itself, but also to buy suppliers in product design, manufacturing processes, quality control, technical description and other aspects of the service. The effective purchase of suppliers of such services, the need for both the ability of supply and demand coordination, coordination is the development of joint quality plan. The joint quality plan generally includes three aspects, they are economy, technology and management.

3. Supplier sales representative

4. To directly control the suppliers of products quality, we can sent our representative to suppliers’ factory, whose main duty is to put forward the specific requirements of the quality of products to the suppliers, to understand the situation of the supplier quality control, such as the quality control mechanism, establishment of quality system files, the establishment and implementation of the quality system, product design, production, packaging and testing, especially to supervise the final inspection and the sum of test before leaving the factory, verify and confirm quality certificate issued by the suppliers and play the role of quality control in the suppliers’ factory.

5. Regular or irregular supervision and inspection

According to the actual situation, send technical personnel or experts to carry out regular or irregular supervision and inspection of suppliers. Through supervision and inspection, it is advantageous to comprehensively grasp the comprehensive ability of suppliers, find out their weak links in time and improve them, so as to guarantee the quality of supply. The main supervision and inspection of both sides of the implementation of the sale contract, the focus of supervision and inspection of the quality of products to be purchased. As in pre production is mainly the supervision and inspection of raw materials and purchased parts quality status; in production is mainly to supervise the process inspection of semi-finished products quality status; after production is mainly to supervise the inspection, test and packing of the finished products. It should be noted that critical processes or special procedures must be monitored and checked as key points.

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1. Timely grasp the changes in the production status of suppliers

Due to changes in the internal and external environment of the enterprise, the production status of suppliers will inevitably change. We will be in a timely manner to grasp the changes, and some important changes in production, suppliers should be required to report to us in a timely manner. In the event of major changes in product design or structure, significant changes in manufacturing processes, verification of significant changes in total testing equipment and procedures, the supplier shall report to the purchaser on its own initiative. After we receive the report, we must seriously analyze the situation, and when necessary, should be directly understood to the supplier side, mainly to clarify the impact on product quality. In most cases, suppliers change product design, and adopt new materials, equipment, and new technology to improve the quality and efficiency of the products, which is beneficial to the quality of the products. However, it must be noted that any change has a process of adaptation, and at the initial stage of change it is likely to cause instability in the quality of the goods. This needs to be checked by strengthening the final check sum test.

5.

Regular sorting

The main purpose of the regular sequencing of the supplier is to assess the quality and comprehensive capabilities of the supplier and to provide a basis for decision-making for the retention and replacement of the supplier.

1. Help suppliers introduce new quality systems and management methods

In order to effectively control the quality of our goods procurement, with the supplier to import their own years summed up the advanced quality control methods and techniques, take the initiative to help and guide the supplier in a short period of time, greatly enhance the quality management level and technical level, enhance the quality assurance ability. It is advantageous for our suppliers to give our suppliers some help, and it is also advantageous to us. The description of suppliers is multifaceted. The main purpose is not to increase production capacity, but to improve the quality of goods. To improve the quality as the center, can explain the supplier organization related personnel technical training, equipment technical transformation, to achieve check the sum of the standardization and standardization of the test. To help suppliers, the focus is to strengthen the quality of the weak links, to solve the key issues affecting the quality of goods.

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Products recall procedures

For the return of products from customer, the following procedures are implemented by the Group:

1. First of all, to confirm the customer's intention, they would like to return, want to cancel or change the contract?

2. If there is any return due to the quality of the product, return procedure as follows:

3. Apply by sales department for relevant personnel inspection, and to issue an appraisal report by the technical department.

4. If the qualification report is qualified, the salesperson will communicate again. If the customer really wants to return, submitted to the business unit to take the internal process, without affecting coming sales situation, customer can return. If affect coming sales, salesperson and customer need to communicate again.

5. If the qualification report is not up to standard, the purchasing department will communicate with the supplier and handle the return and compensation.

4. Compliance and grievance

• In 2020, the Group was not aware of any incidents of non-compliance with regulations concerning the provision and use of the Group’s products and services, including but not limited to, quality, safety and health of product and services, and property rights including intellectual property rights that would have a significant impact on the Group. There were no incidents and substantiated complaints concerning breaches of customer privacy or losses of customer data in 2020.

Anti-corruption

1. In 2020, no significant risks relating to corruption were identified. There were no confirmed incidents in relation to corruption or public legal cases brought against the Group or its employees concerning corruption. There were also no confirmed incidents where contracts with business partners were terminated or not renewed due to violations relating to corruption during the year. No whistleblowing disclosures related to anti-corruption were received during the year.

2. Effective internal control systems are an integral part of good governance and a key element in preventing corruption. In addition to setting out guidelines, principles and values, we recognise that an environment where employees feel free to bring problems to management is also necessary to make our internal control systems effective.

We encourage reporting on corruption. Our Whistleblowing Policy makes it clear that all reports will be handled confidentially to the fullest extent possible under the circumstances, which enables employees to raise concerns about any malpractice, impropriety or fraud relating to internal controls and other matters, without fear of reprisal or victimization.

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- Monitoring and review of anti corruption controls

As the business and operating environments as well as the companies’ business strategies, operations and practices are changing continuously over time, we are facing new corruption risks and challenges. As such, our anti-corruption programme, the corruption risks it may be exposed to and the effectiveness of its anti-corruption controls, will be monitored and reviewed regularly or in response to changes or occurrence of corruption incidents.

Anti-corruption controls are effective in helping prevent and deter corruption. Yet company policies and business processes are carried out by people, and human judgment and decision, and sometimes discretions, are required in almost all business processes, particularly important ones. Therefore, to ensure integrity and the adoption of clean business practices in the carrying out of business by the directors and staff, we promote (such as arrange seminar, video) an ethical, anti-corruption and compliant culture within the organisation through effective communication of ethical values and the anti-corruption policy and corruption prevention capacity building among the directors and staff at all levels.

Whistleblowing Policy

Whistle-blowing procedures and implementation ：

1. In general, work-related issues should be discussed with immediate superior. If the concern remains unresolved, employees have the option of bringing the issue directly to the Management.

2. Employees can report the issue by email, or by mail.

3. Genuine concerns raised to the Management will be taken seriously and the confidentially of employees raising concerns will be protected.

4. Once we receive the employee concern, an acknowledgment of concern received will be replied to the employee. If the initial facts substantiate it as a valid concern, we will inform the employee that the concern will be investigated and followed up. However, if the concern is not valid, reason of the denial will be provided.

5. A log-book will be kept of all concerns received and their progress status.

6. The management or his designate will conduct an initial investigating meeting to discuss the concerns raised, and seek to establish the facts, and the further action to be taken. The employee raising the concern will be informed of the outcome of the investigation as soon as practicable. A written report of the conclusion shall be issued by the Management or his designate.

7. If the employee is not satisfied with the decision made by the Management, he may appeal to the Audit and Risk Management Committee.

8. The Audit and Risk Management Committee shall review the case and designate personnel (Internal Auditor) or hire outside professional body to investigate the case if necessary. A written reply shall be issued by the Chairman of the Audit and Risk Management Committee or his designate. If considered appropriate, the Chairman of the Audit and Risk Management Committee shall report the case to the Board for further action to be taken.

9. In case the concern is raised against the Management, the employee can bring the issue directly to the Audit and Risk Management Committee.

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Reporting

The written report of the conclusion of all cases shall be filed as an official record in strict confidence. The written report of the conclusion of all cases shall be made available upon request by any member of the Audit and Risk Management Committee.

Monitoring and review of Whistleblowing Policy

The Audit and Risk Management Committee will have the responsibility for monitoring the progress, producing and publishing results and undertaking periodic review.

Employment

As of 31 December 2020, the Group had a total of 965 employees (2019: 850), 13.5% increase from 2019 mainly due to organic growth and increased headcounts for strategic initiatives. Since Mainland employees account for over 99% of the Group's total employees, the Group's key performance indicators at this level focus only on Mainland employees.

1. The average age of employees by gender in this year is as follows ：

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2. The average age of employees divided by employment type in this year is as follows ：

3. The rate of employee turnover by gender and age group is as follows ：

4. Compliance and grievance

In 2020, there were no confirmed non-compliance incidents or grievances in relation to employment that would have a significant impact on the Group.

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Development and training

1. This year, the trained employees are diversified, and all levels of staff are involved, including senior management, middle management and general employees.

Employee induction training

In order to help new employees to understand Singlee culture, rules and regulations, etc., to enhance the awareness of dedication and integration, and to integrate into the new family, in 2020, the Company launched a pre-job training activity for new employees, and the heads of various departments of the Company conducted business knowledge sharing, corporate culture and other training explanations, so that new employees have more cultural confidence and post self-confidence, laying a good foundation for a smooth start to work.

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Management training

Mainly supervision training and product knowledge training for sales department and middle management.

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Professional skills training

Mainly skills training for technical staff.

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2. The percentage of employees trained by gender is as follows:

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3. The percentage of employees trained by employee category is as follows ：

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4. The average training hours completed per employee by gender ：

5. “SINGLEE TODAY”

• In order to promote the corporate culture of Singlee, the Group has united the company's spirit of solidarity and launched the "SINGLEE TODAY” , a total of 41 issues up to the year end of 2020. “SINGLEE TODAY” is to provide employees with the latest industry information, the company's latest business dynamics and outstanding performance of outstanding staff. In addition, “SINGLEE TODAY” also gives employees a platform to communicate, to strengthen the communication between employees, interaction and the establishment of good relations with the staff and the Company.

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Health and Safety

1. There were no records of work-related incidents causing fatalities or injuries, nor lost days due

• to work injury or occupational diseases occurred in each of the past three years including the reporting year.

2. Compliance and grievance

In 2020, there were no confirmed non-compliance incidents or grievances in relation to health and safety that would have a significant impact on the Group.

Labour Standards

1. Compliance and grievance

• In 2020, there were no confirmed non-compliance incidents or grievances in relation to human rights and labour practices standards and regulations that would have a significant impact on the Group.

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Community Investment

1. The Group is actively involved in community activities to protect the environment. The contribution areas focus on environmental matters and health. For example, in this year's participation in The Community Chest Green Day, Skip Lunch Day, Dress Casual Day, Love Teeth Day, The Community Chest Flag Day and Hong Kong Green Building Week 2020 Biz-Green Dress Day. In addition, the Group has signed a charity offer by the Hong Kong Sports Secretariat to help reduce the kitchen production. The Group encourages employees to avoid excessive food intake, and encourages employees to take food away and waste less during entertainment.

2. Hong Kong office staff participation in these community activities ratios of 100%. The Group is committed to participating in social activities and contributing to the community and at the same time reminding employees of the development of local social welfare services and their personal health.

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Performance Summary – Environmental

Unless otherwise specified, the environmental data covers the Group’s operation in the Mainland only, excluding its offices in the Hong Kong due to their relatively small environmental footprint.

1. Emissions 1

Emissions 1
Indicators	2020	2019
GHG emissions 2 (Scope 2) (KG)	152,763	148,631
GHG emissions (Scope 2) per floor area 3(KG/m 2)	24.13	25.11
GHG emissions (Scope 2) per employee 3(KG/employee)	458.75	454.53
Indirect GHG emissions (Scope 2) (KG)	150,210	146,048
Purchsed electricity	150,210	146,048
Indirect emissions (Scope 3) (KG)	2,554	2,582
Paper consumption	2,554	2,582
GHG emissions avoided by recycling of paper 3(KG)	437	456

1. As a provider of services, only rent offices for business, direct emissions from sources that are owned or controlled

2. by the company (scope 1) are not sufficiently important to investors and other stakeholders. The majority of the scope 2 GHG emissions come from energy consumption, in particular purchased electricity. Therefore, the Group is committed to reducing GHG emissions by improving energy efficiency and using renewable energy sources to reduce emission. Due to the Group’s business nature, the significant air emissions are the GHG emissions, arising mainly from the use of electricity derived from fossil fuels.

3. The Group’s GHG inventory includes carbon dioxide, methane, nitrous oxide, hydrofluorocarbons, perfluorocarbons and sulphur hexafluoride. The Group’s GHG emissions data is presented in carbon dioxide equivalent and was based on the reporting requirements of the “Reporting Guidance on Environmental KPIs” issued by HKEX. GHG emissions data was based on the relevant emission factors.

4. Due to the nature of the business, the requirement of personnel cross-regional collaboration work increased, resulting in the large mobility of employees in each district office. It is not feasible to collect the number of mobility of employees in each district office. Therefore, the data for the above two years only includes the employees who fixed work in the district offices.

1

2. Energy consumption

Energy consumption 1
Indicators	2020	2019
Total energy consumption (KWh)	189,635	184,381
Total energy consumption per floor area 2(KWh/m 2)	29.95	31.15
Total energy consumption per employee 2(KWh/employee)	569.47	563.86
Indirect energy consumption (KWh)	189,635	184,381
Electricity	189,635	184,381

1. Energy consumption data was based on the amount of electricity consumed and the relevant conversion factors provided by Climate Change Info-Net.

2. Due to the nature of the business, the requirement of personnel cross-regional collaboration work increased, resulting in the large mobility of employees in each district office. It is not feasible to collect the number of mobility

of employees in each district office. Therefore, the data for the above two years only includes the employees who

fixed work in the district offices.

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3. Paper consumption 1

Paper consumption 1
Indicators	2020	2019
Total paper consumption (KG)	532	538
Office paper	532	538
Total paper consumption per floor area 1(KG/m 2)	0.08	0.09
Total paper consumption per employee 1(KG/employee)	1.60	1.65

1. Due to the nature of the business, the requirement of personnel cross-regional collaboration work increased,

resulting in the large mobility of employees in each district office. It is not feasible to collect the number of mobility of employees in each district office. Therefore, the data for the above two years only includes the employees who fixed work in the district offices.

4. Water consumption

1

Indicators	2020	2019
Total water consumption (m 3)	3,316	3,133
Total water consumption per floor area (m 3/m 2)	0.52	0.53
Total water consumption per employee 1(m 3/employee)	9.96	9.58

1. Due to the nature of the business, the requirement of personnel cross-regional collaboration work increased, resulting in the large mobility of employees in each district office. It is not feasible to collect the number of mobility of employees in each district office. Therefore, the data for the above two years only includes the employees who

fixed work in the district offices.

1

5. Waste management

Indicators	2020	2019
Waste collected for recycling (KG 3)
Paper2	91	95

1. Based on the nature of the group business, the Group did not find any records of any significant hazardous waste or non-hazardous waste disposed of at landfills.

2. Includes confidential waste paper generated within the Group and paper documents submitted by external parties. Paper waste is our major source of non-hazardous waste in offices. The Group's waste paper was collected by the

property management of the buildings in which the offices were located.

6. Compliance and grievance

In 2020, there were no confirmed non-compliance incidents or grievances in relation to environmental protection that would have a significant impact on the Group.

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Appendix I - HKEX “ ESG Reporting Guide ” Content Index

Subject Areas, Aspects, General Disclosures and KPIs	Description	This Report (page number)/ Remarks
A. Environmental
Aspect A1: Emissions
General Disclosure	Information on: (a) the policies; and (b) compliance with relevant laws and regulations that have a significant impact on the issuer relating to air and greenhouse gas emissions, discharges into water and land, and generation of hazardous and non-hazardous waste	•Reporting on Environmental Aspects - Emissions (pages 17-18) •Reporting on Environmental Aspects - Waste Management (page 19) •Environmental Performance Summary - 6. Compliance and grievance (page 34)
KPI A1.1	The types of emissions and respective emissions data	•Environmental Performance Summary - 1. Emissions (page 33)
KPI A1.2	Greenhouse gas emissions in total and, where appropriate, intensity	•Environmental Performance Summary - 1. Emissions (page 33)
KPI A1.3	Total hazardous waste produced and, where appropriate, intensity	•Reporting on Environmental Aspects - Waste Management (page 19)
KPI A1.4	Total non-hazardous waste produced and, where appropriate, intensity	•Reporting on Environmental Aspects - Waste Management (page 19)
KPI A1.5	Description of measures to mitigate emissions and results achieved	•Reporting on Environmental Aspects - Emissions (page 18) •Environmental Performance Summary - (pages 33-34)
KPI A1.6	Description of how hazardous and non-hazardous wastes are handled, reduction initiatives and results achieved	•Reporting on Environmental Aspects – Waste management (page 19)
Aspect A2: Use of Resources
General Disclosure	Policies on the efficient use of resources including energy, water and other raw materials	•Reporting on Environmental Aspects – Use of Resources (pages 20-21)
KPI A2.1	Direct and/or indirect energy consumption by type in total and intensity	•Environmental Performance Summary - 2. Energy consumption (page 33)
KPI A2.2	Water consumption in total and intensity	•Environmental Performance Summary - 4. Water consumption (page 34)

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KPI A2.3	Description of energy use efficiency initiatives and results achieved	•Reporting on Environmental Aspects –Energy Management (page 20)
KPI A2.4	Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency initiatives and results achieved	•Reporting on Environmental Aspects –Water management (pages 20-21)
KPI A2.5	Total packaging material used for finished products and, if applicable, with reference to per unit produced	•Reporting on Environmental Aspects – Packaging material used for finished products (page 21)
Aspect A3: The Environment and Natural Resources
General Disclosure	Policies on minimising the issuer’s significant impact on the environment and natural resources	•Reporting on Environmental Aspects – Environmental education and advocacy (page 21)
KPI A3.1	Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them	•Reporting on Environmental Aspects - Emissions (pages 17-18) •Reporting on Environmental Aspects - Waste Management (page 19) •Reporting on Environmental Aspects – Use of Resources (pages 20-21)
B. Social
Employment and Labour Practices
Aspect B1: Employment
General Disclosure	Information on: (a) the policies; and (b) compliance with relevant laws and regulations that have a significant impact on the issuer relating to compensation and dismissal, recruitment and promotion, working hours, rest periods, equal opportunity, diversity, anti-discrimination, and other benefits and welfare	•Reporting on Social Aspects – Employment (pages 13-14) •Social Performance Summary –Employment (4) (page 27)
KPI B1.1	Total workforce by gender, employment type, age group and geographical region	•Social Performance Summary – Employment (1-2) (pages 26-27)
KPI B1.2	Employee turnover rate by gender, age group and geographical region	•Social Performance Summary – Employment (3) (page 27)
Aspect B2: Health and Safety
General Disclosure	Information on: (a) the policies; and (b) compliance with relevant laws and regulations that have a significant impact on the issuer relating to providing a safe working environment and protecting employees from occupational hazards	•Reporting on Social Aspects – Health and Safety (pages 14-15) •Social Performance Summary – Health and Safety (2) (page 31)
KPI B2.1	Number and rate of work-related fatalities occurred in each of the past three years including the reporting year	•Social Performance Summary – Health and Safety (1) (page 31)

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KPI B2.2	Lost days due to work injury	•Social Performance Summary – Health and Safety (1) (page 31)
KPI B2.3	Description of occupational health and safety measures adopted, and how they are implemented and monitored	•Reporting on Social Aspects – B2. Health and Safety (pages 14-15)
Aspect B3: Development and Training
General Disclosure	Policies on improving employees’ knowledge and skills for discharging duties at work. Description of training activities	•Reporting on Social Aspects – Development and Training (page 14) •Social Performance Summary – Development and Training (1) (page 28)
KPI B 3.1	The percentage of employees trained by gender and employee category	•Social Performance Summary – Development and Training (2-3) (pages 29-30)
KPI B3.2	The average training hours completed per employee by gender and employee category	•Social Performance Summary – Development and Training (4) (page 31)
Aspect B4: Labour Standards
General Disclosure	Information on: (a) the policies; and (b) compliance with relevant laws and regulations that have a significant impact on the issuer relating to preventing child and forced labour	•Reporting on Social Aspects – Labour Standards (page 15) •Social Performance Summary – Labour Standards (1) (page 31)
KPI B4.1	Description of measures to review employment practices to avoid child and forced labour	•Reporting on Social Aspects – Labour Standards (page 15)
KPI B4.2	Description of steps taken to eliminate child and forced labour practices when discovered	No such incidents were reported during the reporting period.
Operating Practices
Aspect B5: Supply Chain Management
General Disclosure	Policies on managing environmental and social risks of the supply chain	•Reporting on Social Aspects – Supply Chain Management (page 12)
KPI B5.1	Number of suppliers by geographical region	•Reporting on Social Aspects – Supply Chain Management (page 12)
KPI B5.2	Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, how they are implemented and monitored	•Reporting on Social Aspects – Supply Chain Management (page 12)
KPI B5.3	Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored	•Reporting on Social Aspects – Supply Chain Management (page 12)
KPI B5.4	Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored	•Reporting on Social Aspects – Supply Chain Management (page 12)

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Aspect B6: Product Responsibility

Aspect B6: Product Responsibility	Aspect B6: Product Responsibility	Aspect B6: Product Responsibility
General Disclosure	Information on: (a) the policies; and (b) compliance with relevant laws and regulations that have a significant impact on the issuer relating to health and safety, advertising, labelling and privacy matters relating to products and services provided and methods of redress	•Reporting on Social Aspects – Product Responsibility (pages 9-11) •Social Performance Summary – Product Responsibility (4) (page 24)
KPI B6.1	Percentage of total products sold or shipped subject to recalls for safety and health reasons	•Social Performance Summary – Product Responsibility (1) (page 22)
KPI B6.2	Number of products and service related complaints received and how they are dealt with	•Social Performance Summary – Product Responsibility (2) (page 22)
KPI B6.3	Description of practices relating to observing and protecting intellectual property rights	•Reporting on Social Aspects – Product Responsibility (page 11)
KPI B6.4	Description of quality assurance process and recall procedures	•Social Performance Summary – Product Responsibility (3) (pages 22-24)
KPI B6.5	Description of consumer data protection and privacy policies, how they are implemented and monitored	•Reporting on Social Aspects – Product Responsibility (page 11)
Aspect B7: Anti-corruption
General Disclosure	Information on: (a) the policies; and (b) compliance with relevant laws and regulations that have a significant impact on the issuer relating to bribery, extortion, fraud and money laundering	•Reporting on Social Aspects – Anti-corruption (pages 11-12) •Social Performance Summary – Anti-corruption (1) (page 24)
KPI B7.1	Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases	•Social Performance Summary – Anti-corruption (1) (page 24)
KPI B7.2	Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored	•Social Performance Summary – Anti-corruption (2) (pages 24-26)
KPI B7.3	Description of anti-corruption training provided to directors and staff.	•Social Performance Summary – Anti-corruption (2) (page 25)
Community
Aspect B8: Community Investment
General Disclosure	Policies on community engagement to understand the needs of the communities where the issuer operates and to ensure its activities takes into consideration the communities’ interests	•Reporting on Social Aspects – Community Investment (page 16)
KPI B8.1	Focus areas of contribution	•Social Performance Summary – Community Investment (1) (page 32)
KPI B8.2	Resources contributed to the focus areas	•Social Performance Summary – Community Investment (2) (page 32)

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