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Pfizer Ltd. — Environmental & Social Information 2025
Jun 29, 2025
60507_rns_2025-06-29_33ed99bc-f536-4d03-b5c8-9c9547f2622b.pdf
Environmental & Social Information
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Pfizer Limited
The Capital, 1802/1901, Plot No. C - 70, G Block, Bandra Kurla Complex, Bandra (East), Mumbai 400 051. Tel : +91 22 6693 2000 Fax : +91 22 2654 0274
June 29, 2025
The Corporate Relationship Dept. The Manager, Listing Dept. BSE Limited The National Stock Exchange of India Ltd. 1[st] Floor, P.J.Towers Exchange Plaza, 5[th] Floor, Plot No. C/1, Dalal Street, Fort G Block Bandra-Kurla Complex, Bandra (E) Mumbai – 400 001 Mumbai – 400 051 Scrip Code: 500680 Scrip Symbol: PFIZER
Dear Sirs,
Sub: Business Responsibility & Sustainability Report for the Financial Year 2024 – 25.
Ref: Regulation 34(2)(f) of the SEBI (Listing Obligations and Disclosure Requirements), Regulations, 2015.
In compliance with Regulation 34(2)(f) of the SEBI (Listing Obligations and Disclosure Requirements), Regulations, 2015, we submit herewith the Business Responsibility & Sustainability Report for the financial year 2024-25, which also forms part of the Annual Report for financial Year 2024-25, submitted to the Exchanges vide letter dated June 29, 2025.
Please take the above on record.
Thanking you,
Yours truly, For Pfizer Limited
Digitally signed by Prajeet Nair Prajeet Nair Date: 2025.06.29 22:29:47 +05'30'
Prajeet Nair
Director – Corporate Services & Company Secretary
CIN: L24231MH1950PLC008311 Email ID: [email protected] Website: www.pfizerltd.co.in
Annexure – G BUSINESS RESPONSIBILITY & SUSTAINABILITY REPORT (“BRSR”)
Pfizer Limited, (“the Company”) being a subsidiary of Pfizer Inc., USA, one of the world’s premier biopharmaceutical companies, understands the significance of our role in helping address healthcare challenges in India while upholding ethical standards and environmental stewardship. As Pfizer globally embarks on its 175[th] year of operations as one of the world’s most trusted and innovative healthcare companies, we are determined to outdo yesterday by remaining committed not only to advancing our Purpose, but to being a good corporate citizen.
We continue to stand by our commitment towards contributing to long-term value creation and a sustainable, responsible, and patient centric business model. Our focus is rooted in our purpose to deliver Breakthroughs that change patients’ lives through ethical decision-making and our core values — Courage, Excellence, Equity, and Joy .
This Business Responsibility and Sustainability Report (“BRSR”) for the financial year 2024-25 seeks to disclose our performance against the nine principles of the “National Guidelines on Responsible Business Conduct” (“NGRBC”). These nine principles are further divided in the BRSR into Essential Indicators and Leadership Indicators.
Further, for reporting purposes, we have developed certain methodologies and used certain assumptions, in line with the Guidance Note prescribed by the Securities and Exchange Board of India. These methodologies and assumptions will continue to be reviewed and refined as the regulatory framework governing BRSR evolves in India.
Section A: General Disclosures
I. Details of the listed entity:
| S. No. |
Question | Response |
|---|---|---|
| 1. | Corporate IdentityNumber (CIN) of the Listed Entity | L24231MH1950PLC008311 |
| 2. | Name of the Listed Entity | Pfizer Limited |
| 3. | Year of Incorporation | 1950 |
| 4. | Registered Office Address | The Capital, 1802/1901, Plot No. C - 70, |
| G Block, Bandra Kurla Complex, | ||
| Bandra (East), Mumbai, 400051. | ||
| 5. | Corporate Address | Same as above. |
| 6. | [email protected] | |
| 7. | Telephone | +91 22 6693 2000 |
| 8. | Website | http://www.pfizerltd.co.in |
| 9. | Financial Year for which reportingis beingdone | April 1, 2024 – March 31, 2025 |
| 10. | Name of the Stock Exchange(s) where shares are | • BSE Limited (BSE) |
| listed | • National Stock Exchange of India Limited (NSE) |
|
| 11. | Paid-upCapital (INR.) | `45,74,77,320/- |
| 12. | Name and contact details (telephone & email) of the | Mr. Prajeet Nair |
| person who may be contacted in case of queries on | Director - Corporate Services & Company Secretary | |
| the BRSR report | Tel: +91 22 6693 2000 | |
| Email:[email protected] | ||
| 13. | Reporting Boundary | Standalone |
| (Standalone or Consolidated basis) | ||
| 14. | Name of assuranceprovider | Not applicable |
| 15. | Type of assurance obtained | Not applicable |
II. Products/ Services:
16. Details of business activities (accounting for 90% of the turnover):
| S. No. | Description of Main Activity | Description of Business Activity | % Turnover of the entity |
|---|---|---|---|
| 1. | Pharmaceuticals | Manufacturing, marketing, distribution and | 93.04 |
| tradingofpharmaceuticalproducts. |
17. Product/ Services sold by the entity (accounting for 90% of the entity’s turnover):
| S. No. | Product/ Service | NIC Code | % of total Turnover contributed |
|---|---|---|---|
| 1. | Pharmaceuticalproducts | 21002 | 93.04% |
III. Operations:
18. Number of locations where plants and/or operations/ offices of the entity are situated:
| Location | Number of Plants | Number of Offices* | Total |
|---|---|---|---|
| National | 1 | 2 | 3 |
| International | – | – | – |
*Offices as on March 31, 2025
Hyphen (-) appearing in the Report denotes “Nil/ Zero”.
19. Markets Served by the Entity:
- a. Number of Locations:
| kets Served by the Entity: Number of Locations: |
|
|---|---|
| Location | Number |
| National (No. of States) | 28 States and 8 Union Territories |
| International (No. of Countries) | 5 |
| (Nepal, Sri Lanka, Bangladesh, Ireland and Netherlands) |
- b. What is the contribution of exports as a percentage of the total turnover of the entity?
The contribution of exports as a percentage of total turnover of the Company is 5% during the reporting period FY 2024-25.
- c. A Brief on types of customers?
Patients are our North Star. Our ultimate customers are patients who use our medicines; our other customers include distributors, stockists, healthcare professionals, hospitals, caregivers, and government institutions.
IV. Employees:
20. Details as at March 31, 2025:
- a. Employees and Workers
| ployees: ails as at March 31, 2025: Employees and Workers |
|
|---|---|
| S. No. Particulars Total (A) |
Male Female |
| Number (B) Percentage (B/A) Number (B) Percentage (B/A) |
|
| Employees (including differently abled) | |
| 1. Permanent Employees 1,563 |
1,316 84% 247 16% |
| 2. Other than Permanent Employees 170 |
80 47% 90 53% |
| 3. Total Employees(1+2) 1,733 |
1,396 81% 337 19% |
| Workers (including differently abled) | |
| 4. Permanent Workers 35 |
35 100% – – |
| 5. Other than Permanent Workers – |
– – – – |
| 6. Total Workers(4+5) 35 |
35 100% – – |
b. Differently abled Employees and Workers
| Differently abled Employees and Workers | |
|---|---|
| S. No. Particulars Total (A) |
Male Female |
| Number (B) Percentage (B/A) Number (B) Percentage (B/A) |
|
| Differently Abled Employees | |
| 1. Permanent Employees – |
– – – – |
| 2. Other than Permanent Employees – |
– – – – |
| 3. Total Employees (1+2) – |
– – – – |
| Differently Abled Workers | |
| 4. Permanent Workers – |
– – – – |
| 5. Other than Permanent Workers – |
– – – – |
| 6. Total Workers (4+5) – |
– – – – |
21. Participation/ Inclusion/ Representation of Women:
| Total (A) | Number of Female (B) | Percentage (B/A) | |
|---|---|---|---|
| Board of Directors | 7 | 3 | 43% |
| Key Management Personnel (KMP) | 4 | 1 | 25% |
22. Turnover rate for permanent employees and workers:
| FY 2024- 25 FY 2023- 24 FY 2022- 23 |
FY 2024- 25 FY 2023- 24 FY 2022- 23 |
FY 2024- 25 FY 2023- 24 FY 2022- 23 |
FY 2024- 25 FY 2023- 24 FY 2022- 23 |
|
|---|---|---|---|---|
| Male Female Total Male Female Total Male Female Total |
||||
| Permanent Employees | 14% | 19% | 15% | 14% 17% 15% 49% 35% 47%* |
| Permanent Workers | – | – | – | 5% – 5% 62% 90% 63%** |
- Higher turnover ratio for FY 2022-23 is on account of voluntary and involuntary separation of employees due to sale of Upjohn.
** Workers turnover rate for the FY 2022-23 is calculated by dividing the number of workers leaving employment during the FY 2022-23 with the total number of workers at the beginning of the FY 2022-23 to show a realistic value.
Business, sale of Thane Business Undertaking and restructuring to drive business transformation. Excluding the above factors, the voluntary permanent employees, and workers turnover rate for the FY 2022 – 23 would be as follows:
| Male | Female | Total | |
|---|---|---|---|
| Permanent Employees | 14% | 21% | 15% |
| Permanent Workers | 4% | – | 4% |
V. Holding, Subsidiary and Associate Companies (including joint ventures):
23. (a). Names of holding/ subsidiary/ associate companies/ joint ventures
| S. | Name of the holding/ subsidiary/ | Indicate whether | % of shares | Does the entity indicated |
|---|---|---|---|---|
| No. | associate company/ joint venture (A) | holding/ subsidiary/ | held by | at Column A, participate in |
| associate company/ | listed entity | the Business Responsibility | ||
| joint venture | initiatives of the entity | |||
| (Yes/ No) | ||||
| 1. | Pfizer Inc., USA | Ultimate Holding | – | No |
| Company | ||||
| 2. | Pfizer East India B.V., Netherlands | HoldingCompany | – | No |
| 3. | Wyeth LLC., USA | HoldingCompany | – | No |
| 4. | Wyeth Holdings LLC, USA | HoldingCompany | – | No |
| 5. | Warner-Lambert CompanyLLC, USA | HoldingCompany | – | No |
| 6. | Parke, Davis & CompanyLLC, USA | HoldingCompany | – | No |
| 7. | John Wyeth & Brother Ltd, UK | HoldingCompany | – | No |
| 8. | Pharmacia LLC, USA | HoldingCompany | – | No |
Hyphen (-) appearing in the Report denotes “Nil/ Zero”.
VI. CSR (Corporate Social Responsibility) Details:
24. (i) Whether CSR is applicable as per Section 135 of Companies Act, 2013 (Yes/No): Yes
-
(ii) Turnover : ` 2,281.35 Crore
-
(iii) Net Worth : ` 4,217.41 Crore
Transparency and Disclosures Compliances:
25. Complaints/ Grievances on any of the Principles (1-9) under the National Guidelines on Responsible Business Conduct:
| Stakeholder Group Grievance Redressal Mechanism in place (Y/N) (Provide web-link of policy) |
Current Financial Year 2024- 25 | Current Financial Year 2024- 25 | Current Financial Year 2024- 25 | Previous Financial Year 2023- 24 |
|---|---|---|---|---|
| Number of complaints filed |
Number of complaints pending at close of year |
Remarks | Number of complaints filed Number of complaints pending at close of year Remarks |
|
| Communities Yes https://www.pfizerltd.co.in/files/ Pfizer_2023BlueBook.pdf |
– | – | – | – – – |
| Investors (Other than shareholders) Not applicable |
||||
| Shareholders Yes https://www.pfizerltd.co.in/ investor-grievance-redressal |
111 | 3 | Three pending complaints were resolved subsequently within the prescribed timelines |
128 1 One pending complaint was resolved subsequently within the prescribed timelines |
| Employees and Workers Yes https://www.pfizerltd.co.in/files/ Pfizer_2023BlueBook.pdf https://www.pfizerltd.co.in/ whistle-blower-vigil-mechanism |
71 | 3 | – | 63 1 – |
| Stakeholder Group Grievance Redressal Mechanism in place (Y/N) (Provide web-link of policy) |
Current Financial Year 2024- 25 Previous Financial Year 2023- 24 |
Current Financial Year 2024- 25 Previous Financial Year 2023- 24 |
Current Financial Year 2024- 25 Previous Financial Year 2023- 24 |
Current Financial Year 2024- 25 Previous Financial Year 2023- 24 |
|---|---|---|---|---|
| Number of complaints filed Number of complaints pending at close of year Remarks Number of complaints filed Number of complaints pending at close of year Remarks |
||||
| Consumers Yes https://www.pfizerltd.co.in/files/ Pfizer_2023BlueBook.pdf https://www.pfizerltd.co.in/ whistle-blower-vigil-mechanism |
149 | 16 | The pending complaints are under investigation |
208 5 – |
| Value Chain partners Yes https://www.pfizerltd.co.in/files/ Pfizer_2023BlueBook.pdf https://www.pfizerltd.co.in/ whistle-blower-vigil-mechanism https://www.pfizerltd.co.in/ contact |
162 | – | Received under customer relationship management (CRM) program |
1 – – |
| Others (Media, contractor, third party vendor, HCP, anonymous, etc.) Yes https://www.pfizerltd.co.in/files/ Pfizer_2023BlueBook.pdf https://www.pfizerltd.co.in/ whistle-blower-vigil-mechanism https://www.pfizerltd.co.in/ contact |
19 | 0 | – | 25 1 – |
Hyphen (-) appearing in the Report denotes “Nil/ Zero”.
26. Overview of the entity’s material responsible business conduct issues
Please indicate material responsible business conduct and sustainability issues pertaining to environmental and social matters that present a risk or an opportunity to your business, rationale for identifying the same, approach to adapt or mitigate the risk along-with its financial implications, as per the following format:
Our parent company Pfizer Inc. completed an assessment to identify priorities related to responsible business growth, in alignment with corporate strategy. As part of the process, Pfizer Inc. identified 30 key topics, which were mapped into six priority areas. These priority areas are aligned with our Parent Company’s Blueprint Strategy and are further incorporated into its Enterprise Risk Management (ERM) process. These six areas are consistent with our Values and our patient centered purpose.
In line with our Parent Company, Pfizer Limited has identified the following ESG priorities. Please see - Pfizer’s enterprise Impact Report (https://cdn.pfizer.com/pfizercom/Pfizer_2024_Impact_Report Performance_ Data_02JUN2025.pdf) for enterprise-level information and description of Pfizer’s ESG priority areas. The information that follows is based on locally identified responsible business conduct issues.
| S. | Material Issue | Indicate | Rationale for identifying the risk/ | In | case of Risk, approach to adapt or | Financial Implications of |
|---|---|---|---|---|---|---|
| No. | Identified | whether Risk | opportunity | mitigate | the risk or the opportunity | |
| or Opportunity | (Negative/ Positive) | |||||
| (R/O) | ||||||
| 1. | Climate | Risk | At Pfizer, we are committed to | 1. | The Company, through its parent |
Positive: |
| Change | reducing our environmental footprint, conserving resources, and reducing waste arising from our operations. We recognize that climate change poses significant risks to global health as well as to our business operations. |
company, Pfizer Inc., aims to continue its near term commitment to reduce greenhouse gas (GHG) emissions by 46% compared to 2019 baseline, aligned with a 1.50C trajectory. Pfizer Inc. also aims to reduce GHG emissions by working to achieve the voluntary Net Zero Standard by 2040, 10 years earlier than the timeline prescribed in the standard. We aim to decrease GHG emissions by reducing the energy demand of our operations, transitioning away from fossil fuels, sourcing renewable electricity, and engaging suppliers to catalyze equivalent action. |
The Company’s focus on its climate change related goals helps enable it to reduce environmental risks and create a resilient business. Through replacing our capital assets to become more efficient and use alternative fuel sources, Pfizer could increase resilience to volatile fuel and energy prices resulting from the low-carbon transition and increase returns on investment in low emissions technology. |
|||
| 2. | Pfizer Limited installed a strategic, |
|||||
| multi-phase 1,500 KWp solar |
||||||
| project at its Goa manufacturing | ||||||
| facility. The site generated 2596 | ||||||
| MWH Green Electricity in the | ||||||
| financial year 2024-25 out of which | ||||||
| 1,803 MWH electrical energy |
||||||
| was consumed in manufacturing | ||||||
| process and 793 MWH was |
||||||
| exported back to National Grid. | ||||||
| 2. | Product | Risk & | Patient health and safety are | Product quality and safety are |
Positive: Emphasis on |
|
| Quality and | Opportunity | foundational to everything we | paramount to the Company and the | quality and safety allows us | ||
| Safety | do. Our commitment to health | Company’s approach to mitigate risks | to build strong and lasting | |||
| & safety allows us to cater | includes the following: | relationships with our |
||||
| excellence through our products. The safety of our customers and patients is of the utmost importance. This has a critical impact on our relationships with stakeholders. |
1. | The Quality Management System (“QMS”) of the Company is based on industry-recognized quality management principles and is designed and built to adhere to applicable standards and |
stakeholders. This furthers our business objectives and allows for continued financial growth. Negative: Failure to maintain high quality in |
|||
| Failure to maintain product |
requirements of health authorities | products could adversely | ||||
| quality and product safety may | and best practices. | impact patient health, |
||||
| have an adverse impact on the well-being of the patients, reputation of the Company, and may expose the Company to |
2. | The Company provides training to employees in product safety and quality. |
reputational damage, financial liability, product recalls and shortages. |
|||
| litigation. | 3. | The grievance redressal |
||||
| mechanism of the Company |
||||||
| enables complaints to be raised | ||||||
| relating to product quality in a | ||||||
| timelymanner. |
| S. | Material Issue | Indicate | Rationale for identifying the risk/ | In case of Risk, approach to adapt or | Financial | Financial | Implications | Implications | Implications | Implications | Implications | Implications | Implications | of |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| No. | Identified | whether Risk | opportunity | mitigate | the risk or | the | opportunity | |||||||
| or Opportunity | (Negative/ Positive) | |||||||||||||
| (R/O) | ||||||||||||||
| 3. | Colleague | Opportunity | Colleague Diversity, Equity, and | Not applicable | Positive: | |||||||||
| Diversity, Equity and Inclusion |
Inclusion (“DEI”) is core to the Company. At Pfizer, we believe every person deserves to be seen, heard, and cared for. This |
DEI has a positive impact on the Company’s workforce, operations, and business. |
||||||||||||
| belief drives our refreshed Global | ||||||||||||||
| DEI strategy launched in 2021, | ||||||||||||||
| focused on building a more | ||||||||||||||
| inclusive colleague experience, | ||||||||||||||
| advancing equitable health |
||||||||||||||
| outcomes, and transforming |
||||||||||||||
| society through external |
||||||||||||||
| partnerships. The Diversity |
||||||||||||||
| and Inclusion Council of Pfizer | ||||||||||||||
| Limited acts as a think tank that | ||||||||||||||
| gives shape to the DEI initiatives | ||||||||||||||
| to bring positive effects in the | ||||||||||||||
| work environment. | ||||||||||||||
| The Company also strives to | ||||||||||||||
| ensure that our workplaces |
||||||||||||||
| are designed and equipped to | ||||||||||||||
| support anyone with a disability | ||||||||||||||
| (PWD) so that all colleagues are | ||||||||||||||
| suitably supported. In addition, | ||||||||||||||
| We are committed to equal | ||||||||||||||
| opportunities in the terms and | ||||||||||||||
| conditions of employment for | ||||||||||||||
| all employees and job applicants | ||||||||||||||
| with no discrimination and |
||||||||||||||
| without regard to race, color, | ||||||||||||||
| religion, sex, sexual orientation, | ||||||||||||||
| age, gender identity or gender | ||||||||||||||
| expression, national origin, or | ||||||||||||||
| disability. | ||||||||||||||
| 4. | Equitable | Opportunity | The Company is committed |
Not applicable | Positive: | The | Company | |||||||
| Access and | to enhancing the access and | continually | leads | |||||||||||
| Pricing | affordability and pricing of its | engagement | initiatives | |||||||||||
| portfolio of medicines to patients | with | key | government | |||||||||||
| who may need them. Towards | stakeholders | by | advocating | |||||||||||
| this end, the Company actively | for policies |
aimed | at | |||||||||||
| engages with all stakeholders, | enhancing | access | to | |||||||||||
| including policy makers to |
medicines. | Expanded | ||||||||||||
| expand access opportunities. | access, | affordability | ||||||||||||
| and appropriate | pricing | |||||||||||||
| creates | an | opportunity | ||||||||||||
| for the | Company to | reach | ||||||||||||
| more | patients, | thereby | ||||||||||||
| benefiting | the | community | ||||||||||||
| as well as | having | a | positive | |||||||||||
| impact | on | the | Company’s | |||||||||||
| business. |
S. Material Issue Indicate Rationale for identifying the risk/ In case of Risk, approach to adapt or Financial Implications of No. Identified whether Risk opportunity mitigate the risk or the opportunity or Opportunity (Negative/ Positive) (R/O) 5. Business Risk & Values-based decision making Our Code of Conduct (the Blue Book) and Positive : Pfizer is Ethics Opportunity Promotes accountability and related policies, procedures, and training committed to conducting helps ensure that integrity, are designed to support compliance business responsibly quality, safety, and ethics are and adherence to our Values - Courage, and acting ethically, foundational to all we do. Excellence, Equity, and Joy. in accordance with all applicable laws and Policies governing colleague interactions regulations. Ethical with healthcare organizations, decisions promote trust physicians, patients, and other and accountability for stakeholders are contained in the Blue doing the right thing, both Book. internally and externally. In To ensure that business ethics is doing so, we demonstrate integrated into our business, we have our continued commitment in place strong policies such as our to living our Values and Code of Conduct and Ethics Policy. Any earning the trust of the violations of the same can be addressed patients we serve and through our Whistleblower Policy/ Vigil to fully realize Pfizer’s Mechanism. Additionally, Pfizer’s My Purpose - Breakthroughs Anti-Corruption Policy and Procedures That Change Patients’ (“MAPP”) outline Pfizer’s enterpriseLives. wide approach to preventing bribery and Negative : Violations of corruption. business ethics principles can lead to reputational damage and subsequent financial implications. These can be in the form of fines and penalties. 6. Product Opportunity Reduce cycle times, increase Not applicable Positive: As the global Innovation success rates, and get more health landscape continues breakthroughs into the hands of to evolve, Pfizer Inc., our patients sooner. Parent Company aims to uncover new combinations, designs, and advances to help address an array of challenges by making innovation as one of its greatest tools.
Section B: Management and Process Disclosures
The National Guidelines for Responsible Business Conduct (NGRBC) as prescribed by the Ministry of Corporate Affairs advocates nine principles referred as P1-P9 as given below:
| Principle | Description |
|---|---|
| Principle 1 | Businesses should conduct and govern themselves with integrity in a manner that is ethical, transparent, |
| and accountable. | |
| Principle 2 | Businesses should provide goods and services in a manner that is sustainable and safe. |
| Principle 3 | Businesses should respect and promote the well-being of all employees, including those in their value |
| chains. | |
| Principle 4 | Businesses should respect the interests of and be responsive to all its stakeholders. |
| Principle 5 | Businesses should respect and promote human rights. |
| Principle 6 | Businesses should respect and make efforts to protect and restore the environment. |
| Principle 7 | Businesses, when engaging in influencing public and regulatory policy, should do so in a manner that is |
| responsible and transparent. | |
| Principle 8 | Businesses should promote inclusive growth and equitable development. |
| Principle 9 | Businesses should engage with and provide value to their consumers in a responsible manner. |
This section is aimed at helping businesses demonstrate the structures, policies, and processes out in place towards adopting the NGRBC Principles and Core Elements.
| Disclosure Questions | Disclosure Questions | P1 | P2 P3 P4 P5 P6 |
P7 | P8 | P9 |
|---|---|---|---|---|---|---|
| Policy and Management Processes | ||||||
| 1. | (a) Whether your entity’s policy/ policies cover each | Yes |
Yes Yes Yes Yes Yes |
Yes | Yes | Yes |
| principle and its core elements of the NGRBCs. (Yes/ | ||||||
| No) * | ||||||
| The Company has adopted, to the extent applicable, “The Blue | Book - | Summary of Pfizer Policies on Business Conduct” of its | parent Company, | |||
| Pfizer Inc., USA. The Blue Book along with the Company’s local | policies cover all the above 9 principles. | |||||
| (b) Has the policy been approved by the Board? (Yes/No) | Yes | Yes Yes Yes Yes Yes |
Yes | Yes | Yes | |
| The Board of Directors of the Company has adopted, to the extent applicable “The Blue Book - Summary of Pfizer Policies on Business Conduct” | ||||||
| of Pfizer Inc., its parent company. | ||||||
| (c) Web Link of the policies, if available | https://www.pfizerltd.co.in/files/pfizerincbluebook.pdf | |||||
| 2. | Whether the entity has translated the policy into | Yes | Yes Yes Yes Yes Yes |
Yes | Yes | Yes |
| procedures? (Yes/No) | ||||||
| 3. | Do the enlisted policies extend to your value chain | Yes | Yes Yes Yes Yes Yes |
Yes | Yes | Yes |
| partners? (Yes/No) | ||||||
| 4. | Name of the national and international codes/ | • | The Company’s Goa manufacturing facility is | WHO (World Health | ||
| certifications/labels/standards (e.g., Forest Stewardship | Organization) and GMP (Good Manufacturing Practices) certified. | |||||
| Council, Fairtrade, Rainforest Alliance, Trustea) standards | • | As a member of Organization of Pharmaceutical Producers of | India, | |||
| (e.g., SA 8000, OHSAS, ISO, BIS) adopted by your entity | the Company follows a robust code of conduct on ethical marketing | |||||
| and mapped to each principle. | practices for pharmaceutical companies. |
- The Company is compliant with the “Uniform Code for Pharmaceutical Marketing Practices (UCPMP).
| Disclosure Questions | Disclosure Questions | P1 P2 P3 P4 P5 P6 P7 P8 P9 |
|---|---|---|
| 5. | Specific commitments, goals, and targets set by the | Our parent company, Pfizer Inc., has voluntarily committed to achieve Net |
| entity with defined timelines if any. | Zero standard by 2040. | |
| The Company, as a subsidiary of Pfizer Inc., is adopting measures in line with | ||
| Pfizer Inc.’s goal to achieve the voluntary Net Zero Standard by 2040. The | ||
| Company at its Manufacturing plant at Goa, expanded its PV Solar Project | ||
| to 1,500 kWp leading to 53% reduction in conventional power consumption | ||
| in FY 2024-25 over the previous year. Several other initiatives such as Energy | ||
| efficiency, Zero Liquid Discharge (ZLD), Waste management initiatives, etc. | ||
| were undertaken by the Company during the financial year under review. | ||
| For further details, please refer to Pfizer Inc.Impact Report 2024:https://cdn. | ||
| pfizer.com/pfizercom/Pfizer_2024_Impact_Report_02JUN2025.pdf | ||
| 6. | Performance of the entity against the specific | Pfizer is a global biopharmaceutical company focused on advancing our |
| commitments, goals, and targets along with reasons in | Purpose—Breakthroughs That Change Patients’ Lives with an ambition to | |
| case the same are not met. | change a billion lives a year by 2027. Pfizer Limited, being a subsidiary of Pfizer | |
| Inc., is aligned to its parent company’s vision, mission, and core values— | ||
| Courage, Excellence, Equity, and Joy. Our progress on responsible business | ||
| growth space is strong and on track as per our commitment; we are taking | ||
| initiatives, programs, and activities in line with our global commitments to | ||
| ensure continuous process improvements and solutions for quality delivery. |
Governance, leadership, and oversight
- Statement by the director responsible for the business responsibility report, highlighting ESG related challenges, targets, and achievements (listed entity has flexibility regarding the placement of this disclosure)
At Pfizer Limited, we are mindful of the impact a Company of our size and scale has on the planet and are working continuously to assure that it is a positive one in every aspect. Pfizer is committed towards creating a more sustainable future for all. We recognize that we are operating in an ever-changing world, and that our stakeholders expect us to step up and act against threats to human health & well-being and also, the overall health of our planet. We have an obligation to utilize our resources to help solve such problems - whether from extreme weather events caused by climate change, social unrest, inequality, or any other external factors. Globally, Pfizer’s track record in the responsible business growth space is strong, and we look forward to continuing to build on it.
Discovering, manufacturing, and delivering innovative medicines is only a part of what we contribute to society.
We proactively act and collaborate in advancing our priorities related to responsible business growth. We aim to continuously improve health outcomes, build trust, create shared value, and positively impact the society for years to come and take care of the future generations. We focus on the following six priority areas:
-
i. Product Innovation: Reducing cycle times, increasing success rates, and getting more breakthroughs into the hands of patients sooner.
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ii. Equitable Access and Pricing: Expanding affordable access to our breakthrough medicines, vaccines, and protecting people from the burden of infectious and other diseases.
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iii. Product Quality and Safety: Maintaining a quality culture to ensure the highest priority is placed on the safety, efficacy, and reliability of our products, the safety of our patients and consumers, the quality of data supporting regulatory submissions, and interactions with our stakeholders.
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iv. Business Ethics: Exercising strong corporate governance and risk management practices to promote the long-term interests of our stakeholders.
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v. Diversity, Equity, and Inclusion: Creating opportunities to advance merit-based diversity, equity, and inclusion across our workforce, those with whom we do business, and society at large.
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vi. Climate Change: Taking action to reduce our greenhouse gas emissions and mitigate risks associated with a changing climate.
In our quest to enhance sustainability performance, we are deepening partnerships with key stakeholders, including contractors, suppliers, and customers, fostering a collective culture of sustainability across the value chain. We are also committed to support and encourage the wellness of our colleagues through multiple breakthrough benefits and wellbeing initiatives. Our governance policies, aligned with Pfizer Inc.’s ESG priorities, guide us in managing ESG risks and seizing new opportunities. We sincerely thank our stakeholders for their steadfast support and confidence in our sustainability efforts. Together, we will drive transformation and work towards a brighter future for a healthier planet.
| Disclosure Questions | Disclosure Questions | P1 | P2 | P3 | P4 | P5 | P6 P7 |
P8 | P9 |
|---|---|---|---|---|---|---|---|---|---|
| 8. | Details of the highest authority responsible for implementation and oversight | of the | Business | Mr. P. Rengan | |||||
| Responsibility policy (ies) | Executive Director - Plant | ||||||||
| Operations | |||||||||
| DIN: 10362899 | |||||||||
| 9. | Does the entity have a specified Committee of the Board/ Director responsible | for decision making on | No. | ||||||
| sustainability related issues? (Yes/No). | Please refer to details mentioned | ||||||||
| If “Yes”, provide details | in point 8 above. |
- Details of Review of NGRBCs by the Company:
Indicate whether review was undertaken by Frequency (Annually/ Half yearly/ Quarterly/ Director/ Committee of the Board/ Any other Subject for Review Committee Any Other- please specify) P1 P2 P3 P4 P5 P6 P7 P8 P9 P1 P2 P3 P4 P5 P6 P7 P8 P9 Performance against Quarterly by the Audit Committee above policies and follow up action Compliance with Yes, the Company is compliant with all applicable Quarterly by the Board of Directors statutory requirements regulations, laws and statutory requirements of relevance to which are regularly tracked, monitored, and the principles, and reviewed periodically by the Management and rectification of any nonby the highest governance body i.e., Board of compliances Directors.
- Has the entity carried out independent assessment/ evaluation of the working of its policies by an external agency? (Yes/No).
If “Yes”, provide name of the agency.
P1 P2 P3 P4 P5 P6 P7 P8 P9
The Company periodically reviews the working of the Policies and refresher training is provided to the employees, while no formal evaluation of the policies is carried out by an external agency. However, Certain policies are reviewed by the Company’s internal auditors and secretarial auditors within the scope of their respective audits, as deemed necessary.
| 12. | If Answer to Question (1) Above is “NO”, i.e., not all Principles are covered by a Policy, | If Answer to Question (1) Above is “NO”, i.e., not all Principles are covered by a Policy, | If Answer to Question (1) Above is “NO”, i.e., not all Principles are covered by a Policy, | reasons | to be stated: | to be stated: | ||||
|---|---|---|---|---|---|---|---|---|---|---|
| Questions | P1 | P2 | P3 | P4 | P5 | P6 | P7 | P8 | P9 | |
| The entity does not consider the Principles material to its business | ||||||||||
| (Yes/No) | ||||||||||
| The entity is not at a stage where it is in a position to formulate | ||||||||||
| and implement thepolicies on specifiedprinciples (Yes/No) | ||||||||||
| The entity does not have the financial or human and technical | Not Applicable | |||||||||
| resources available for the task (Yes/No) | ||||||||||
| It isplanned to be done in the next financialyear (Yes/No) | ||||||||||
| Any Other Reason (please specify) |
Section C: Principle Wise Performance Disclosure
Entity demonstrates their performance in integrating the Principles and Core Elements with key processes and decisions.
Principle 1: Businesses should conduct and govern themselves with integrity, and in a manner that is Ethical, Transparent, and Accountable
Essential Indicators
1. Percentage coverage by training and awareness programmes on any of the Principles during the financial year 2024-25:
2024-25: |
|||
|---|---|---|---|
| Segment | Total number | Topics/ Principles covered under training and its impact | Percentage |
| of training and | age of persons | ||
| awareness | in respective | ||
| programs held | category covered | ||
| by the awareness | |||
| programmes | |||
| Board of | 25 | The Company has put in place a familiarization program | 100% |
| Directors | for its Board of Directors (‘BOD’) which covers topics | ||
| such as overview of the pharmaceutical market, industry | |||
| performance, updates on business and growth strategy, | |||
| regulatory changes, etc. | |||
| The BOD is regularly updated with the Company’s policies | |||
| on integrity, ethics, transparency & accountability at | |||
| regular intervals. | |||
| Comprehensive induction programs were conducted to | |||
| familiarize the newly appointed Independent Directors | |||
| with the Company’s Business, Strategies and Policies. | |||
| The BOD is also made aware of the Company’s Risk | |||
| Management framework, Compliance framework and | |||
| Internal control framework. | |||
| Key | 90 | Colleague receives role-specific trainings on our Code of | 100% |
| Managerial | Conduct and other key areas, including ethical standards, | ||
| Personnel | anti-bribery / anti-corruption training upon hiring and | ||
| Employees other than |
regularly thereafter (normally every one to two years), to reinforce our policies and commitment to integrity. |
||
| BoD and | Our ethics and compliance training programs use multi- | ||
| KMPs | modal components and are designed to address different | ||
| Workers | learning styles, maximize engagement, and reinforce training content. Our training program encompasses role- |
||
| based scope of topics and depth of knowledge to help | |||
| drive training effectiveness. Curated training programs | |||
| covering wide gamut across all principles including topics | |||
| such as (but not limited to) Code of Conduct, Prevention | |||
| of Sexual Harassment (“POSH”), skill upgradation, health | |||
| safety and environment etc., are mandatorily required | |||
| to be completed by all employees including KMPs and | |||
| workers. | |||
| The Company also conducts various awareness programs | |||
| related to health and well-being of the employees and | |||
| workers. | |||
| Additionally, trainings are also conducted for Trade | |||
| Secret Role, Anti-Bribery and Anti-Corruption, Get Access | |||
| Sponsor/Delegate, Interactions with Patients and Patient | |||
| AdvocacyGroups and PGS GMP/GDP QualityManual. |
2. Details of fines/ penalties/ punishment/ award/ compounding fees/ settlement amount paid in proceedings (by the entity or by directors/ KMPs) with regulators/ law enforcement agencies/ judicial institutions, in the financial year, in the following format:
(Note: the entity shall make disclosures on the basis of materiality as specified in Regulation 30 of SEBI (Listing Obligations and Disclosure Obligations) Regulations, 2015 and as discussed on the entity’s website)
| Monetary | |||||
|---|---|---|---|---|---|
| NGRBC | Name of the Regulatory/ | Amount | Brief of Case | Has an appeal | |
| Principle | enforcement agencies/ | (in`) | been preferred? | ||
| judicial institutions | (yes/ No) | ||||
| Penalty/ Fine | – | – | – | – | – |
| Settlement | – | – | – | – | – |
| Compounding Fee | – | – | – | – | – |
| Non-Monetary | |||||
| NGRBC | Name of the Regulatory/ enforcement | Brief of Case | Has an appeal | ||
| Principle | agencies/ judicial institutions | been preferred? | |||
| (yes/ No) | |||||
| Imprisonment | – | – | – | – | |
| Punishment | – | – | – | – |
3. Of the instances disclosed in Question 2, above detail of the Appeal/ Revision preferred in cases where monetary or non-monetary action has been appealed.
| Case Details | Name of the regulatory/ enforcement agencies/ judicial institutions |
|---|---|
| Not applicable. |
4. Does the entity have an anti-corruption or anti-bribery policy? If yes, provide details in brief and if available, provide web-link to the policy.
Yes, the Company’s anti bribery policy prohibits all forms of bribery and corruption, whether by colleagues or its business partners. Colleagues and business partners must never offer, promise, authorize, or provide a payment or benefit that is intended to improperly influence a government official, healthcare professional, or any other person, including commercial entities and individuals, in exercising their responsibilities.
The Company is guided, to the extent applicable, by the “Blue Book - Summary of Pfizer Policies on Business Conduct” — of its parent company, Pfizer Inc., USA. Pfizer’s Blue Book—our Code of Conduct—is designed to support our core Values, particularly Excellence, as we perform at our best together, and Equity, as we should always act with integrity. The Blue Book describes how we operate and guides the decisions we make in support of our purpose, including how we speak up when we see something that concerns us—a behavior essential to our Value of Courage. Seeking advice, raising concerns, and reporting misconduct are critical to our ability to serve patients. Every Pfizer colleague is responsible for understanding the Blue Book and adhering to our Code of Conduct every day. In doing so we demonstrate our continued commitment to living our Values and earning the trust of the patients we serve.
In addition to this, Pfizer’s My Anti-Corruption Policy, and Procedures (“MAPP”) sets out Pfizer’s global enterprise-wide approach to preventing bribery and corruption. MAPP provides the tools needed to help address bribery and corruption risks in our interactions with healthcare professionals, government, regulators, and business partners. By following MAPP and acting in accordance with applicable laws and Pfizer’s values, each Pfizer colleague contributes to our culture of ethics and integrity. Further to our prohibition of all forms of bribery, we are committed to fostering a culture of ethics and integrity and committed to competing lawfully and ethically in the marketplace and expect every Pfizer Colleague and business partner to conduct all aspects of Pfizer business with integrity. Resources, training, and messaging emphasize the accountability of leaders to own compliance and engage in proactive risk management and ethical decision-making and to make clear that non-compliant conduct is not tolerated. Pfizer also strives to be an ethical leader within our industry by taking leading roles within industry associations and diverse business forums to advance anti-corruption efforts. The policies can be accessed via following web links:
https://www.pfizerltd.co.in/files/Pfizer_2023BlueBook.pdf https://www.pfizer.com/about/responsibility/compliance/anti-bribery-and-anti-corruption https://cdn.pfizer.com/pfizercom/MAPP_Summary_2022_Updated.pdf
5. Number of Directors/ KMPs/ employees/ workers against whom disciplinary action was taken by any law enforcement agency for the charges of bribery/ corruption:
| Number of Directors/ KMPs/ employees/ workers against whom disciplinary action was taken by any law enforcement agency for the charges of bribery/ corruption: |
Number of Directors/ KMPs/ employees/ workers against whom disciplinary action was taken by any law enforcement agency for the charges of bribery/ corruption: |
Number of Directors/ KMPs/ employees/ workers against whom disciplinary action was taken by any law enforcement agency for the charges of bribery/ corruption: |
|---|---|---|
| Current Financial Year 2024-25 Previous Financial Year 2023-24 |
||
| Directors | – | – |
| Key Managerial Personnel (KMPs) | – | – |
| Employees | – | – |
| Workers | – | – |
6. Details of complaints with regard to conflict of interest:
| Current Financial Year 2024-25 Previous Financial Year 2023-24 |
Current Financial Year 2024-25 Previous Financial Year 2023-24 |
Current Financial Year 2024-25 Previous Financial Year 2023-24 |
|
|---|---|---|---|
| Number Remark Number Remark |
|||
| Number of complaints received in relation to issues of Conflict of Interest of the Directors |
– | – | – – |
| Number of complaints received in relation to issues of Conflict of Interest of the KMPs |
– | – | – – |
7. Provide details of any corrective action taken or underway on issues related to fines/ penalties/ action taken by regulators/ law enforcement agencies/ judicial institutions, on cases of corruption and conflicts of interest.
- Not Applicable, as there were no cases of non-compliance in the Company during the reporting year.
8. Number of days of accounts payables ((Accounts payable*365)/ Cost of goods/services procured) in the following format:
| Number of days of accounts payables ((Accounts payable*365)/ Cost of goods/services procured) in the following format: |
Number of days of accounts payables ((Accounts payable*365)/ Cost of goods/services procured) in the following format: |
Number of days of accounts payables ((Accounts payable*365)/ Cost of goods/services procured) in the following format: |
|---|---|---|
| Current Financial Year 2024-25 Previous Financial Year 2023-24 |
||
| Number of days of accountspayables | 49 | 59 |
9. Openness of Business:
Provide details of concentration of concentration of purchases and sales with trading houses, dealers, and related parties along with loans and advances & investments, with related parties, in the following format:
| Parameter | Metrics Current Financial Year 2024-25 Previous Financial Year 2023-24 |
Metrics Current Financial Year 2024-25 Previous Financial Year 2023-24 |
Metrics Current Financial Year 2024-25 Previous Financial Year 2023-24 |
|---|---|---|---|
| Concentration of Purchases |
a. Purchases from trading houses as % of the total purchases |
– | – |
| b. Number of trading houses where purchases are made from |
– | – | |
| c. Purchases from top 10 trading houses as % of totalpurchases from tradinghouses |
– | – | |
| Concentration of Sales |
a. Sales to dealers/ distributors as % of total sales |
98.68% | 98.79% |
| b. Number of dealers/ distributors to whom sales are made |
5,097 | 5,283 | |
| c. Sales to top 10 dealers/ distributors as % of total sales to dealers/ distributors |
33.68% | 35.39% | |
| Share of RPTs in |
a. Purchases (Purchases with related parties/ Total Purchases) |
66.06% | 56.41% |
| b. Sales(Sales to relatedparties/ Total Sales) |
– | – | |
| c. Loans & advances (Loans & advances given to relatedparties/ Total loans & advances) |
– | – | |
| d. Investments (Investments in related parties/ Total Investments made) |
– | – |
Leadership Indicators
1. Awareness programmes conducted for the value chain partners on any of the Principles during the financial year 2024-25:
| Total number | Topics/ Principles covered under the training | Topics/ Principles covered under the training | Percentage of value chain |
|---|---|---|---|
| of awareness | partners covered (by value of | ||
| programmes | business done with such partners) | ||
| held | under the awareness programmes | ||
| 3 | Knowledge sharing and awareness cum sessions were | ||
| undertaken for its vendors and suppliers during the year, | |||
| covering topics like: | |||
| a) | Stockiest Supply Chain Awareness Program under | ||
| Umang: Commercial meet with top 100 customers | |||
| to discuss and deliberate on future plans of business | |||
| expansion with their support and appreciate top | |||
| ordering customers with recognition. | |||
| b) | Training on Pfizer issued laptops to value chain | ||
| partners and logistics service providers to have | |||
| seamless communication and data sharing |
|||
| knowledge. | |||
| c) | The migration from SAP ECC to S4 Hana was a | ||
| critical project necessitating thorough planning and | |||
| execution. A fundamental aspect of this transition | 100% | ||
| involved ensuring that both internal and external | |||
| users were suitably trained and prepared for the | |||
| changes. The Company rolled out a training program | |||
| which was customized to address the specific needs | |||
| of all users, with a particular emphasis on seamless | |||
| transition and operational continuity. | |||
| The Company commenced a series of communications | |||
| six months prior to the migration, highlighting | |||
| key resources and information about the S4 Hana | |||
| system. One month before the migration, we | |||
| conducted multiple calls to clarify the do’s and don’ts | |||
| before, during, and after the blackout period. These | |||
| calls ensured that all transactions and integrations | |||
| to multiple gateways remained intact and functioned | |||
| correctly. |
2. Does the entity have processes in place to avoid/ manage conflict of interests involving members of the Board? (Yes/No).
If “Yes”, provide details of the same.
Pfizer Limited is dedicated to operating its business in accordance with ethical standards and in compliance with all relevant laws and regulations. This dedication is demonstrated by following our Code of Conduct, which applies to every member of the Board of Directors. Every Director is expected to comply, in letter and spirit, with all laws applicable to his / her service as a ‘Director’. If Director discloses his / her interest, direct or indirect, in other companies or entities (either as a Director, Shareholder or otherwise) under section 184 of Companies Act, 2013 that will be deemed to be sufficient compliance with this Code. The Code is available at: https://www.pfizerltd.co.in/model-code.
Principle 2: Businesses should provide goods and services in a manner that is sustainable and safe.
Essential Indicators
1. Percentage of R&D and capital expenditure (capex) investments in specific technologies to improve environmental and social impacts of product and processes to total R&D and capex investments made by the entity, respectively.
| ciple 2: Businesses should provide goods and services in a manner that is sustainable and . ntial Indicators Percentage of R&D and capital expenditure (capex) investments in specific technologies to improve environmental and social impacts of product and processes to total R&D and capex investments made by the entity, respectively. |
ciple 2: Businesses should provide goods and services in a manner that is sustainable and . ntial Indicators Percentage of R&D and capital expenditure (capex) investments in specific technologies to improve environmental and social impacts of product and processes to total R&D and capex investments made by the entity, respectively. |
ciple 2: Businesses should provide goods and services in a manner that is sustainable and . ntial Indicators Percentage of R&D and capital expenditure (capex) investments in specific technologies to improve environmental and social impacts of product and processes to total R&D and capex investments made by the entity, respectively. |
|---|---|---|
| Current Financial Year 2024-25 Previous Financial Year 2023-24 Details of improvements in environmental and social impacts |
||
| R&D | – | – – |
| Capex | 20% | 18.90% The capital expenditure includes expenses incurred towards improving production efficiency thereby reducing energy consumption at the Company’s Goa site which helps in reduction of Greenhouse Gas (“GHG”) emissions. |
2. a. Does the entity have procedures in place for sustainable sourcing? (Yes/No).
- b. If “Yes”, what percentage of inputs were sourced sustainability?
Yes. The Company, through its parent company Pfizer Inc., has procedures in place designed to help ensure third party partners for materials and services meet our standards, i.e., select suppliers that are responsible, ethical, and reliable partners. After the suppliers are selected and onboarded, they are required to comply with Pfizer’s Responsible Sourcing guidelines and Supplier Conduct Principles, which are aligned to the Pharmaceutical Supply Chain Initiative (PSCI) Principles for Responsible Supply Chain Management. Pfizer Inc.’s regular evaluation of external partners extends to assessing environmental, health, safety, and sustainability performance, including labour and human rights reviews. Our collaborations with our suppliers are focused on improving sustainability, compliance with laws, and alignment to our Supplier Conduct Principles and the PSCI Principles for Responsible Supply Chain Management.
The Company monitors the performance of and regularly audits its key material suppliers. Audit outcomes are used to drive continuous improvement in both performance and compliance. At Pfizer, we require our suppliers to develop action plans in response to our audits and implement improved controls, as needed. The Company undertakes initiatives through PSCI partnership programs to educate its suppliers through webinars and conferences on the PSCI principles to build capacity of its business partners to adhere to responsible and sustainable procurement practices.
88.8% of Active Pharmaceutical Ingredients used in manufacturing at the Goa Plant and Contract Manufacturing sites are sourced sustainably.
Web-link to Responsible Sourcing Guidelines: https://www.pfizer.com/about/partners/B2B-and-suppliers/ - responsible sourcing
3. Describe the processes in place to safely reclaim your products for reusing, recycling, and disposing at the end of life for:
-
a. Plastics (including packaging)
-
b. E-waste
-
c. Hazardous waste
-
d. Other waste
The Company’s purpose—Breakthroughs that change patients’ lives—guides its environmental priorities, with a focus on impact reduction, conservation of resources, and the minimization of waste arising from operations. We are committed to reducing our environmental footprint, conserving resources, and reducing waste arising from our operations. The Company’s sites consistently seek opportunities to reduce, reuse, repurpose and recycle materials such as packaging and plastics.
The Company’s manufacturing unit has robust waste management systems in compliance with regulatory requirements and the Company’s internal Environment, Health, and Safety (“EHS”) standards.
All the waste generated within the manufacturing and office premises is segregated into hazardous waste, nonhazardous waste, e-waste, and plastic waste which are disposed/recycled in accordance with the regulatory requirements. Plastic waste generated from the operations is disposed in accordance with the applicable laws. The Company is eligible for Extended Producer Responsibility (“EPR”) and has submitted its EPR plan for plastic waste management to the Central Pollution Control Board.
4. Whether Extended Producer Responsibility (EPR) is applicable to the entity’s activities (Yes/No).
-
If “Yes”, whether the waste collection plan is in line with the Extended Producer Responsibility (EPR) plan submitted to Pollution Control Board?
-
If “Not”, provide steps taken to address the same.
Yes, EPR is applicable to the Company’s activities and the Company handles, processes, and disposes plastic waste in line with the EPR plan submitted to the Central Pollution Control Board under the category of “Brand Owner”.
Leadership Indicators
1. Has the entity conducted Life Cycle Perspective/ Assessment (LCA) for any of its products (for manufacturing industries) or for its services (for service industry)? If “Yes”, provide details in the following format:
| NIC Code | Name of | % of Total | Boundary for | Whether | Results communicated |
|---|---|---|---|---|---|
| product/ service | Turnover | which the Life | conducted by | in public domain | |
| contributed | cycle perspective/ | independent | (Yes/No) | ||
| assessment was | external agency | If “Yes”, provide | |||
| conducted | (Yes/No) | web-link |
Pfizer Limited has not undertaken Life Cycle Assessment (LCA) during the reporting period.
2. If there are any significant social or environmental concerns and/or risks arising from production or disposal of your products/ services, as identified in the Life Cycle Perspective/ Assessments (LCA) or through any other means, briefly describe the same along with action-taken to mitigate the same.
| Name of Product/ | Description of | the risk/ concern | the risk/ concern | Action Taken | ||
|---|---|---|---|---|---|---|
| Service | ||||||
| Pharmaceutical | Hazardous | waste | generated |
during | All hazardous wastes are collected safely | |
| Products | manufacturing | process, | negatively | and sent for incineration, as per applicable | ||
| impacting environment and human health, | regulations under supervision. | |||||
| if not managed and | disposed efficiently and | |||||
| scientifically. | ||||||
| Pharmaceutical | Plastic waste | generated at the end-of-life of | Plastic waste generated from products |
|||
| Products | the product i.e., post consumption, leading | through distribution is taken back equivalently | ||||
| to increased dump of plastics at landfills. | through different means, in accordance with | |||||
| the Extended Producer Responsibility (“EPR”) | ||||||
| plan submitted by Pfizer Limited for plastic | ||||||
| waste to the Central Pollution Control Board. | ||||||
| The Company has partnered with authorized | ||||||
| recycler to meet its EPR obligations and ensures | ||||||
| to meet its said target within the timelines to | ||||||
| minimize the negative impact of plastic waste | ||||||
| on human health and environment. |
3. Percentage of recycled or reused input material to total material (by value) used in production (for manufacturing industry) or providing services (for service industry).
| Indicate input material | Recycled or re-used input material to total material |
|---|---|
| Current Financial Year 2024-25 Previous Financial Year 2023-24 |
|
| Not applicable. |
4. Of the products and packaging reclaimed at end of life of products, amount (in metric tonnes) reused, recycled, and safely disposed, as per the following format:
==> picture [455 x 39] intentionally omitted <==
----- Start of picture text -----
Current Financial Year 2024-25 Previous Financial Year 2023-24
Re-Used Recycled Safely Re-Used Recycled Safely
Disposed Disposed
----- End of picture text -----
| Plastics (including packaging) |
– | 1,623 | – | – 1,323 – |
| E-Waste | N.A. | N.A. | N.A. | N.A. N.A. N.A. |
| Hazardous Waste |
N.A. | N.A. | N.A. | N.A. N.A. N.A. |
| Other Waste | N.A. | N.A. | N.A. | N.A. N.A. N.A. |
5. Reclaimed products sand their packaging materials (as percentage of products sold) for each product category
| category | |
|---|---|
| Indicate Product Category | Reclaimed products and their packaging materials as % |
| total products sold in respective category | |
| Not applicable. |
Principle 3: Businesses should respect and promote the well-being of all employees, including those in their value chains.
Essential Indicators
1. a. Details of measures for the well-being of Employees:
| Category Total (A) |
Health Insurance Accident Insurance Maternity Benefits Paternity Benefits Day Care Facilities |
|---|---|
| Number (B) % (B/A) Number (C) % (C/A) Number (D) % (D/A) Number (E) % (E/A) Number (F) % (F/A) |
|
| Permanent Employees | |
| Male 1,316 |
1,316 100% 1,316 100% – – 1,316 100% – – |
| Female 247 |
247 100% 247 100% 247 100% – – 216 87% |
| Total 1,563 |
1,563 100% 1,563 100% 247 100% 1,316 100% 216 87% |
| Other than Permanent Employees | |
| Male 80 |
77 91% 77 91% – – 32 40% – – |
| Female 90 |
77 86% 77 86% 77 86% – – – – |
| Total 170 |
154 91% 154 91% 77 86% 32 40% – – |
*: The Company has 16 Individual Consultants, and it does not provide any Health Insurance, Accident Insurance, Maternity Benefits, Paternity Benefits and Day Care Facilities to them.
1. b. Details of measures for the well-being of Workers:
| Category Total (A) |
Health Insurance Accident Insurance Maternity Benefits Paternity Benefits Day Care Facilities |
|---|---|
| Number (B) % (B/A) Number (C) % (C/A) Number (D) % (D/A) Number (E) % (E/A) Number (F) % (F/A) |
|
| Permanent Workers | |
| Male 35 |
35 100% 35 100% – – 35 100% – – |
| Female – |
– – – – – – – – – – |
| Total 35 |
35 100% 35 100% – – 35 100% – – |
| Other than Permanent Workers | |
| Male – |
– – – – – – – – – – |
| Female – |
– – – – – – – – – – |
| Total – |
– – – – – – – – – – |
1. c. Spending on measures towards well-being of employees and workers (including permanent and other than permanent) in the following format
| Spending on measures towards well-being of employees and workers (including permanent and other than permanent) in the following format |
Spending on measures towards well-being of employees and workers (including permanent and other than permanent) in the following format |
Spending on measures towards well-being of employees and workers (including permanent and other than permanent) in the following format |
|---|---|---|
| Current Financial Year 2024-25 Previous Financial Year 2023-24 |
||
| Cost incurred on well-being measures as a % of total revenue of the Company |
0.37% | 0.41% |
2. Details of retirement benefits, for Current FY 2023- 24 and Previous FY 2022- 23
| Benefits | Current Financial Year 2024-25 Previous Financial Year 2023-24 |
Current Financial Year 2024-25 Previous Financial Year 2023-24 |
Current Financial Year 2024-25 Previous Financial Year 2023-24 |
Current Financial Year 2024-25 Previous Financial Year 2023-24 |
|---|---|---|---|---|
| No. of employees covered as % of total employees No. of workers covered as % of total workers Deducted and Deposited with the authority (Yes/ No/ NA) No. of employees covered as % of total employees No. of workers covered as % of total workers Deducted and Deposited with the authority (Yes/ No/ NA) |
||||
| PF | 100% | 100% | Yes | 100% 100% Yes |
| Gratuity | 100% | 100% | NA | 100% 100% NA |
| ESI | 100% | 100% | Yes | 100% 100% Yes |
| Others- Superannuation |
1.43% | – | – | 1.72%^ – – |
- ESI benefit is extended to all eligible employees.
Note: The Provident Fund, Gratuity and Superannuation contributions are deposited with the Company’s respective Trust Funds / EPFO.
- ^In FY 2023-24, certain colleagues have been re-grouped, hence the deviation in percentage.
3. Accessibility of Workplaces
Are the premises/ offices of the entity accessible to differently abled employees and workers, as per the requirements of the Rights of Persons with Disabilities Act, 2016?
If “Not”, then whether any steps are being taken by the entity in this regard.
Yes. Following arrangements are provided at the Company’s premises: Dedicated parking, security support, disabled-friendly washrooms, adequate space for wheelchair movement, visual and audio alarms, emergency evacuation chair, ramps in the basement at entry points, etc. The Company continues to work towards identifying the needs of employees with disabilities and proactively supporting them.
- Does the entity have an equal opportunity policy as per the Rights of Persons with Disabilities Act, 2016? If so, please provide the web-link of the policy.
Yes, the Company has “Equal Employment Opportunity Policy” in line with the Rights of Persons with Disabilities Act, 2016 for persons with physical or mental disabilities; accessible at Web-link: https://www.pfizerltd.co.in/ files/pfizerincbluebook.pdf
- Return to work and Retention rates of permanent employees and workers that took parental leave for FY 2024-25.
| Gender | Permanent Employees Permanent Workers |
|---|---|
| Return to Work Rate Retention Rate Return to Work Rate Retention Rate |
|
| Male | 100% 100% 100% 100% |
| Female | 100% 100% 100% 100% |
| Total | 100% 100% 100% 100% |
6. Is there a mechanism available to receive and redress grievances for the following categories of employees and workers? If “Yes”, give details of the mechanism in brief:
Permanent Workers Yes. Other than Permanent Workers Pfizer recognizes the critical importance and value of Pfizer’s employees Permanent Employees and the need to build and sustain a culture where all employees can Other than Permanent Employees contribute their unique viewpoints and perspectives to all aspects of the business. Courage is a core value, and we promote a speak up environment. Our whistleblowing policies (e.g., Open Door policy) and strict anti-retaliation policies require reporting misconduct and encourage raising concerns about any issues. Retaliation against anyone who seeks advice, raises a concern, reports misconduct, or provides information in an investigation is prohibited.
The Company takes all policy concerns seriously and, to the extent violations of policy are identified, takes appropriate disciplinary action and corrective actions, including potential termination. We measure our culture of integrity with surveys, and the results are used to focus leadership communications, training, and other proactive improvement efforts. We provide multiple channels for asking questions and raising potential compliance concerns, including anonymous reporting options were permitted by law, and keep matters as confidential as possible.
The avenues for raising concerns are listed in the Blue Book and on our website www.pfizerltd.co.in, both of which are publicly available. Every employee, irrespective of hierarchy, has access to the Employee Relations Investigations Group, Compliance or Legal Division, Ombuds Office, People Experience Division of the Company and in appropriate and exceptional cases, concerns may be raised directly to the Chairman of the Audit Committee of the Company.
7. Membership of employees and workers in association(s) or Unions recognized by the listed entity:
| Benefits | Current Financial Year 2024-25 Previous Financial Year 2023-24 |
Current Financial Year 2024-25 Previous Financial Year 2023-24 |
Current Financial Year 2024-25 Previous Financial Year 2023-24 |
Current Financial Year 2024-25 Previous Financial Year 2023-24 |
|---|---|---|---|---|
| Total employees/ workers in respective category (A) No. of employees/ workers in respective category, who are part of Association(s) or Unions(B) Percentage (%) (B/A) Total employees/ workers in respective category (A) No. of employees/ workers in respective category, who are part of Association(s) or Unions(B) Percentage (%) (B/A) |
||||
| Total Permanent Employees |
1,563 | 29 | 1.86% | 1,685 36 2.14% |
| - Male |
1,316 | 28 | 2.13% | 1,382 35 2.60% |
| - Female |
247 | 1 | 0.40% | 303 1 0.33% |
| Total Permanent Workers |
35 | 35 | 100% | 36 36 100% |
| - Male |
35 | 35 | 100% | 36 36 100% |
| - Female |
0 | 0 | 0% | 0 0 0% |
8. (a). Details of training given to employees and workers on “Health and Safety Measures”
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Category Current Financial Year 2024-25 Previous Financial Year 2023-24
Total Number Percentage Total Number Percentage
(A) (B) (%) (B/A) (C) (D) (%) (D/C)
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| Total (A) |
Number (B) |
Percentage (%) (B/A) |
Total (C) Number (D) Percentage (%) (D/C) |
|
|---|---|---|---|---|
| E | mployees | |||
| Male | 1,316 | 1,316 | 100% | 1,382 1,382 100% |
| Female | 247 | 247 | 100% | 303 303 100% |
| Total | 1,563 | 1,563 | 100% | 1,685 1,685 100% |
| Workers | ||||
| Male | 35 | 35 | 100% | 36 36 100% |
| Female | 0 | 0 | 100% | 0 0 100% |
| Total | 35 | 35 | 100% | 36 36 100% |
*: The Company has 16 Individual Consultants, and it does not provide any Health Insurance, Accident Insurance, Maternity Benefits, Paternity Benefits and Day Care Facilities to them.
(b). Details of training given to employees and workers on “Skill Upgradation”
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Category Current Financial Year 2024-25 Previous Financial Year 2023-24
Total Number Percentage Total Number Percentage
(A) (B) (%) (B/A) (C) (D) (%) (D/C)
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| Total (A) |
Number (B) |
Percentage (%) (B/A) |
Total (C) Number (D) Percentage (%) (D/C) |
|
|---|---|---|---|---|
| E | mployees | |||
| Male | 1,316 | 1,316 | 100% | 1,382 1,382 100% |
| Female | 247 | 247 | 100% | 303 303 100% |
| Total | 1,563 | 1,563 | 100% | 1,685 1,685 100% |
| Workers | ||||
| Male | 35 | 35 | 100% | 36 36 100% |
| Female | 0 | 0 | 100% | 0 0 100% |
| Total | 35 | 35 | 100% | 36 36 100% |
The Company conducts regular health and safety training sessions for all its permanent employees. The sessions on Skill Upgradation cover a range of skill upgrades, encompassing both soft skills and functional expertise. Additionally, individual departments offer training tailored to their specific requirements, although these are not separately monitored or tracked.
Note: In FY 2023-24 certain colleagues have been re-grouped.
Data is for ‘Permanent Employees and Workers’ for FY 2023-24 and FY 2024-25.
9. Details of Performance and Career Development reviews of employees and workers:
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Category Current Financial Year 2024-25 Previous Financial Year 2023-24
Total Number Percentage Total Number Percentage
(A) (B) (%) (B/A) (C) (D) (%) (D/C)
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| Total (A) |
Number (B) |
Percentage (%) (B/A) |
Total (C) Number (D) Percentage (%) (D/C) |
|
|---|---|---|---|---|
| E | mployees | |||
| Male | 1,316 | 1,316 | 100% | 1,382 1,382 100% |
| Female | 247 | 247 | 100% | 303 303 100% |
| Total | 1,563 | 1,563 | 100% | 1,685 1,685 100% |
| Workers | ||||
| Male | 35 | 35 | 100% | 36 36 100% |
| Female | 0 | 0 | 100% | 0 0 100% |
| Total | 35 | 35 | 100% | 36 36 100% |
Note: In FY 2023-24 certain colleagues have been re-grouped.
Performance review and career development appraisal is carried out half yearly for permanent employees.
Data is for ‘Permanent Employees and Workers’ for FY 2023-24 and FY 2024-25.
10. Heath and Safety Management System:
-
a. Whether an occupational health and safety management system has been implemented by the entity? (Yes/No)
-
If “Yes”, then coverage of the system.
-
b. What are the processes used to identify work-related hazards and assess risks on a routine and non-routine basis of the entity?
Yes, the Company has an occupational health and safety management system in place based on Pfizer Global EHS standards. The Global EHS Policy and supporting standards outline Pfizer’s approach to assessment, evaluation, elimination, and mitigation of EHS risks across its operations globally. In addition, they facilitate colleague engagement in EHS thereby enabling continuous improvement. Each Pfizer colleague and contingent worker plays a crucial role in facilitating a culture of EHS excellence where improvements, ideas, suggestions, and opportunities are welcomed. Fostering this culture of interdependence with everyone looking out for each other enables Pfizer to meet its commitment to its patients. The said system covers the Company’s plant, head office, regional offices and all employees and workers based in those locations. Periodic internal and cross-site audits are conducted to improve the Company’s EHS practices and reduce workplace hazards.’
The Company uses Hazard Identification and Risk Assessment (“HIRA”) for routine and non-routine activities to identify and mitigate all current and reasonably foreseeable hazards. Further, the Company undertakes periodic audits, evaluations of emergency and crisis response plans and mock drills to help identify and assess work related hazards. With a view to provide a safe and healthy work environment to its employees and workers, risk assessment is part of employees’ and workers’ online training program wherein the risk profile of each employee or worker is evaluated following which positive reinforcing conversations are held with the respective employee or worker. In addition, the Company launched a focused program on Serious Injury and Fatality Prevention designed to increase hazard awareness and drive a more proactive approach to injury prevention. Further, the India Driver Safety program of the Company focuses on reducing the risk associated with driving. Further, the Company has systems in place for assessing ergonomic, occupational, process safety hazards and risks.
-
c. Whether you have processes for workers to report the work-related hazards and to remove themselves from such risks? (Yes/No)
-
d. Do the employees/ workers of the entity have access to nonoccupational medical and healthcare services? (Yes/No)
-
Yes, the Company has established an internal mechanism to facilitate reporting of hazards at the workplace. The Company’s leaders set the tone for our strong culture of acting with integrity in all we do and support a speak-up culture in which all workers can raise concerns without fear of retaliation. Measures are subsequently taken to investigate and mitigate these hazards. The Company has established an internal EHS Committee that periodically reviews the mitigation steps taken.
-
Yes, all employees and workers are covered under Company’s health insurance and accident policy.
11. Details of safety related incidents, in the following format:
| Safety Incidents/ Number | Category Current Financial Year 2024-25 Previous Financial Year 2023-24 |
Category Current Financial Year 2024-25 Previous Financial Year 2023-24 |
Category Current Financial Year 2024-25 Previous Financial Year 2023-24 |
|---|---|---|---|
| Lost Time Injury Frequency Rate (LTIFR) (per one million-person hours worked) |
Employees | – | – |
| Workers | – | – | |
| Total recordable work-related injuries | Employees | – | – |
| Workers | – | – | |
| Number of fatalities | Employees | 1* | – |
| Workers | – | – | |
| High consequence work-related injury or ill– health(excluding fatalities) |
Employees | – | – |
| Workers | – | – |
*Fatality due to road accident during field work.
12. Describe the measures taken by the entity to ensure a safe and healthy workplace.
The foundation of Pfizer’s EHS program is robust EHS management systems. Pfizer Inc.’s EHS programs, applicable to all operations globally including the Company’s operations, and place an emphasis on identifying and managing EHS risk. The programs are described within Global EHS Standards structured very similarly to the ISO 14001 framework with implementation at all sites verified through the Pfizer internal EHS audit program. At the Company level, EHS governance is overseen by the Company’s internal EHS Committee that involves representation from all levels of the organization. EHS performance is regularly reviewed to help ensure high standards of conduct. The Company has a robust health and safety management system based on its internal standards which are aligned with applicable standards for occupational health and safety. The Company uses EHS risk assessment as a business planning tool to proactively design and manage operations, thereby mitigating risk and preventing harm. Further EHS governance is subject to multiple audits at local and global level. The Company has systematic processes for continued evaluation of risks and implementation of mitigation. Employees are given periodic training to equip themselves to work in a safe manner. The Company has a wellness center that offers primary medical services including medical emergencies. The Company also conducts wellness sessions as part of the wellness center program. The Company also has a detailed emergency and crisis response plan for manufacturing site and office locations, and periodic mock drills are conducted to familiarize the employees for any imminent risks.
13. Number of complaints on the following made by employees and workers:
| Current Financial Year 2024-25 Previous Financial Year 2023-24 |
Current Financial Year 2024-25 Previous Financial Year 2023-24 |
|
|---|---|---|
| Filed Pending Resolution at end of year Remark Filed Pending Resolution at end of year Remark |
||
| Working Conditions | – – – |
– – – |
| Health and Safety | – – – |
– – – |
14. Assessment for the Year (2024-25):
| Health and Safety – Assessment for the Year (2024-25): |
– – – – – |
|---|---|
| % of plants and offices that were assessed | |
| (by entity or statutory authorities or third party) | |
| Health and Safety Practices | 100%* |
| Working Conditions | 100%# |
- The Company conducts regular self-assessments for its Plant and Office facilities to help ensure compliance with applicable health and safety requirements. Pfizer conducts regular internal audits of all facilities.
The Company conducts assessments based on regulatory requirements, if applicable, and the Company’s Internal Policies. Environmental working conditions in terms of air quality, noise etc. are monitored pursuant to applicable regulatory requirements. The Company conducts regular self-assessments for its Plant and Office facilities to help ensure compliance with applicable environmental requirements. The Company also conducts regular internal audits of all facilities.
15. Provide details of any corrective action taken or underway to address safety-related incidents (if any) and on significant risk/ concerns arising from assessment of health and safety practices and working conditions.
No Significant risks / concerns were identified during the reporting period. The Company had two minor findings during an internal Level II EHS Audit and the same were being remediated as part of the health and safety improvement plan.
Leadership Indicators
1. Does the entity extend any life insurance or compensatory package in the event of death of (A). Employees; and (B). Workers (Yes/No). Provide detail.
Yes, the Company covers all its employees under its Group Personal Accident and Group Term Life Insurance Policy. In addition, the Company provides compensatory package in the event of death of an employee or worker.
2. Provide the measures undertaken by the entity to ensure that statutory dues have been deducted and deposited by the value chain partners.
Pfizer Limited works to ensure that statutory dues have been deducted and deposited by the value chain partners. When it comes to statutory requirements that involve licenses (FSSAI, DL, S&E), value chain partners, along with Global Supply Chain team, maintain a tracker and repository of all documents. The requirements pertaining to payment of statutory dues for sub-contracted manpower, forms part of the agreements entered between the Company and the value chain partners. Compliance of payment of said dues are reviewed and confirmed and during internal audits as well.
3. Provide the number of employees/ workers having suffered high consequence work-related injury/ illhealth/ fatalities (as reported in Qs. 11 of Essential Indicators above), who have been/ are rehabilitated and placed in suitable employment or whose family members have been placed in suitable employment:
| Total Number of affected employees/ workers No. of employees/ workers that are rehabilitated or whose family member have been placed in suitable employment |
Total Number of affected employees/ workers No. of employees/ workers that are rehabilitated or whose family member have been placed in suitable employment |
Total Number of affected employees/ workers No. of employees/ workers that are rehabilitated or whose family member have been placed in suitable employment |
Total Number of affected employees/ workers No. of employees/ workers that are rehabilitated or whose family member have been placed in suitable employment |
|
|---|---|---|---|---|
| FY 2024-25 FY 2023-24 FY 2024-25 FY 2023-24 |
||||
| Employees | 1 | – | – | – |
| Workers | – | – | – | – |
4. Does the entity provide transition assistance programs to facilitate continued employability and the management of career endings resulting from retirement or termination of employment? (Yes/No)
The Company provides support to all its employees and workers in the form of training and capacity building, even at the verge of retirement period through a third-party vendor. In case of termination of employment, a career transition fee is provided to support their transition to new sectors or job roles. This fee help cover the costs of training and acquiring industry-relevant skills, making it easier for employees to pivot and improve their employability.
5. Details on assessment of value chain partners (FY 2024-25):
| % of value chain partners (by value of business done | |
|---|---|
| with suchpartners) that were assessed | |
| Health and Safety Practices | 100% |
| Working Conditions | 100% |
6. Provide details of any corrective actions taken or underway to address significant risks/ concerns arising from assessments of health and safety practices and working conditions of value chain partners.
The Company has set high standards for responsible supply chain management, guided by robust governance processes. This helps ensure the safety and quality of the medicines and vaccines we market and aligns with our core value of Equity.
The Company has annual market excellence assessments covering Risk and Compliance parameters like EHS, BCP with our value partners. Along with the same, we conduct quarterly virtual audits where standard parameters like statutory compliances, storage compliances and governance, safety, security, sustainability, and inventory management are audited.
Principle 4: Businesses should respect the interests of and be responsive to all its stakeholders. Essential Indicators
1. Describe the process for identifying key stakeholder groups of the entity.
Throughout the organization, we maintain regular engagement with diverse stakeholders, encompassing employees, shareholders / investors, value chain partners, suppliers, Government, industry associations, nonprofit organizations, and communities. We identify key stakeholder groups based on the Company’s industry dynamics, business model, and their influence and impact on our operations.
2. List stakeholder groups identified as key for your entity and the frequency of engagement with each stakeholder group.
| Stakeholder | Identified as | Channels of Communication | Channels of Communication | Frequency of | Purpose and scope of | Purpose and scope of |
|---|---|---|---|---|---|---|
| Group | Vulnerable or | engagement | engagement including key | |||
| Marginalized | topics and concerns raised | |||||
| Group (Yes/No) | during each engagement | |||||
| Employees | No | • | Employee Townhall | Periodically/ | • | Business and |
| • | Senior leadership | Quarterly/ | performance updates. | |||
| engagements | Annually | • | Pfizer’s purpose and | |||
| • | Wellness sessions | strategy. | ||||
| • | Training programs & | • | Physical & mental | |||
| onboarding sessions | wellbeing sessions. | |||||
| • | Internal communication | • | Code of conduct, Ethics | |||
| • | Yammer | and compliance, Cyber | ||||
| • | Intranet portal | security. | ||||
| • | Annual Employee Pulse | • | Diversity, equity, and | |||
| Survey | inclusion. | |||||
| • | New skills, learning & | |||||
| development. |
| Stakeholder | Identified as | Channels of Communication | Channels of Communication | Frequency of | Purpose and scope of | Purpose and scope of |
|---|---|---|---|---|---|---|
| Group | Vulnerable or | engagement | engagement including key | |||
| Marginalized | topics and concerns raised | |||||
| Group (Yes/No) | during each engagement | |||||
| Shareholders | No | • | Quarterly financial | Quarterly/ | • | Financial performance |
| & Investors | • | statements disseminated on Stock exchanges, website of the Company and Newspaper publication. Annual Report disseminated on Stock Exchanges, website |
Annually/ Need basis |
• • • |
Operational performance Business strategy & performance CSR programs |
|
| of the Company. | • | Corporate governance | ||||
| • | Shareholder interaction at | • | Material changes/ | |||
| the Annual General Meeting, | disclosures/ updates. | |||||
| dissemination of the proceedings and outcome |
• | Resolution of queries | ||||
| of the general meetings on | ||||||
| Stock Exchanges, website of | ||||||
| the Company. | ||||||
| • | Press Releases. | |||||
| • | Announcement through | |||||
| Stock Exchanges, Company | ||||||
| website. | ||||||
| • | Dedicated email ID for | |||||
| investors. | ||||||
| Value Chain | No | • | In Market Visits | Event Based/ | • | To enhance access to |
| Partners | • | Meetings | Periodically | medicines in various | ||
| geographies. | ||||||
| • | To develop a strong | |||||
| partnership for | ||||||
| uninterrupted supply | ||||||
| of vital medicines. | ||||||
| • | To achieve higher | |||||
| market share through | ||||||
| better coverage and | ||||||
| penetration. | ||||||
| • | To create awareness | |||||
| about portfolio and | ||||||
| initiatives. | ||||||
| • | Partner for credit | |||||
| worthiness and fair | ||||||
| business practices. | ||||||
| • | To address any query/ | |||||
| feedback by value chain | ||||||
| partners. | ||||||
| • | To enhance awareness | |||||
| on environmental | ||||||
| and sustainability | ||||||
| initiatives. |
| Stakeholder | Identified as | Channels of Communication | Channels of Communication | Frequency of | Purpose and scope of | Purpose and scope of |
|---|---|---|---|---|---|---|
| Group | Vulnerable or | engagement | engagement including key | |||
| Marginalized | topics and concerns raised | |||||
| Group (Yes/No) | during each engagement | |||||
| Suppliers | No | • | Visits | Quarterly/ | • | To help ensure |
| • | Audits | Annually/ | business continuity. | |||
| • | Grievance Mechanism | Event Based | • | To identify and close | ||
| • | Engagement Programs | gaps, if any, at supplier facilities related |
||||
| to Current Good | ||||||
| Manufacturing Practice | ||||||
| (“CGMP”). | ||||||
| • | To seek their | |||||
| confirmation on | ||||||
| compliance with | ||||||
| Pfizer’s Suppliers Code | ||||||
| of Conduct. | ||||||
| • | Create awareness on | |||||
| ESG parameters. | ||||||
| • | To address any | |||||
| feedback/ queries | ||||||
| related to the Product. | ||||||
| Government | No | • | Meetings | Periodically/ | Discussions of policy |
|
| • | Communication | Regulatory/ | matters such as access |
|||
| • | Public Consultation through | Reporting/ | and | affordability, pricing, |
||
| industry associations | Quarterly/ | availability of new therapies | ||||
| Annually | in Government programs, | |||||
| regulatory processes etc. |
Leadership Indicators
1. Provide the processes for consultation between stakeholders and the Board on economic, environmental, and social topics or if consultation is delegated, how is feedback from such consultations provided to the Board.
Pfizer firmly believes in the importance of stakeholder engagement for cultivating lasting relationships and identifying potential risks and opportunities. We have established various channels to engage with stakeholders on responsible business growth topics. Consultation on these matters is delegated to relevant departments, to foster continuous engagement. Our risk management approach allows us to periodically share feedback on significant risks and opportunities with the Board. Our engagement with stakeholders aids us in identifying our priorities, guiding our strategy.
2. Whether stakeholder consultation is used to support the identification and management of environmental, and social topic? (Yes/No)
If so, provide details of instances as to how the inputs received from stakeholders on these topics were incorporated into policies and activities of the entity.
At Pfizer, we recognize the importance of stakeholder consultation in navigating the complexities of our ever-evolving world. We engage with a variety of stakeholders to inform our decision-making processes and provide us with insights as we work to advance our business responsibly.
3. Provide detail of instances of engagement with, and actions taken to, address the concerns of vulnerable/ marginalized stakeholder groups.
At Pfizer Limited, we constantly strive to positively impact the health of people across the country. The Company, through its Corporate Social Responsibility (“CSR”) Policy, encourages stronger commitment from the organization and employees towards the society to address the healthcare challenges of the country. Our focal CSR initiatives include fostering young Indian minds and their cutting-edge innovations in healthcare; curbing Anti-Microbial Resistance (“AMR”) in time, registering the resistance together; unburdening cancer patients through cancer care initiatives; and working towards hygiene and sanitation in rural and semi-urban areas; creating social impact through volunteering; and transforming lives, one village at a time.
Principle 5: Businesses should respect and promote human rights.
Essential Indicators
1. Employees and workers who have been provided training on human rights issues and policy(ies) of the entity, in the following format:
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Category Current Financial Year 2024-25 Previous Financial Year 2023-24
Total Number Percentage Total Number Percentage
(A) (B) (%) (B/A) (C) (D) (%) (D/C)
----- End of picture text -----
| E | mployees | |||
|---|---|---|---|---|
| Permanent | 1,563 | 1,563 | 100% | 1,685 1,685 100% |
| Other thanpermanent | 170 | 170 | 100% | 210 210 100% |
| Total Employees | 1,733 | 1,733 | 100% | 1,895 1,895 100% |
| Workers | ||||
| Permanent | 35 | 35 | 100% | 36 36 100% |
| Other thanpermanent | – | – | – | – – – |
| Total Workers | 35 | 35 | 100% | 36 36 100% |
Note: Training concerning Human Rights components is integrated into Pfizer’s Blue Book, a mandatory module for all permanent and non-permanent employees and permanent workers within the Company. To facilitate this, the Company has implemented an e-module based on the Blue Book for employee training. Furthermore, all employees and permanent workers engaged in procurement-related roles supporting manufacturing and supply operations undergo training on Pfizer’s global labour and human rights standards.
In FY 2023-24 certain colleagues have been re-grouped.
2. Details of minimum wages paid to employees and workers, in the following format:
| Category | Current Financial Year 2024-25 Previous Financial Year 2023-24 |
Current Financial Year 2024-25 Previous Financial Year 2023-24 |
Current Financial Year 2024-25 Previous Financial Year 2023-24 |
Current Financial Year 2024-25 Previous Financial Year 2023-24 |
Current Financial Year 2024-25 Previous Financial Year 2023-24 |
Current Financial Year 2024-25 Previous Financial Year 2023-24 |
|
|---|---|---|---|---|---|---|---|
| Total (A) |
Equal to Minimum Wage More than Minimum Wage Total (D) Number (B) % (B/A) Number (C) % (C/A) |
Equal to Minimum Wage More than Minimum Wage |
|||||
| Number (E) % (E/D) Number (F) % (F/D) |
|||||||
| Employees | |||||||
| Permanent | 1,563 | – | – | 1,563 | 100% | 1,685 | – – 1,685 100% |
| - Male |
1,316 | – | – | 1,316 | 100% | 1,382 | – – 1,382 100% |
| - Female |
247 | – | – | 247 | 100% | 303 | – – 303 100% |
| Other than Permanent | 170 | – | – | 170 | 100% | 210 | – – 210 100% |
| - Male |
80 | – | – | 80 | 100% | 110 | – – 110 100% |
| - Female |
90 | – | – | 90 | 100% | 100 | – – 100 100% |
| Workers | |||||||
| Permanent | 35 | – | – | 35 | 100% | 36 | – – 36 100% |
| - Male |
35 | – | – | 35 | 100% | 36 | – – 36 100% |
| - Female |
0 | – | – | 0 | – | 0 | – – 0 – |
| Other than Permanent | – | – | – | – | – | – | – – – – |
| - Male |
– | – | – | – | – | – | – – – – |
| - Female |
– | – | – | – | – | – | – – – – |
3. Details of remuneration/ salary/ wages, in the following format for FY 2024-25:
a. Median remuneration/ wages:
| Median remuneration/ wages: | |
|---|---|
| Male Female |
|
| Number Median salary/ wage of respective category Number Median salary/ wage of respective category |
|
| Board of Directors (BoD) | 4 86,29,605 3 23,90,000 |
| Key Managerial Personnel (KMP) | 3^ 1,47,99,210 1^ 9,48,34,802 |
| Employees other than BoD and KMP |
1,315 11,47,509 248 14,82,533 |
| Workers | 35 7,04,504 0 – |
b. Gross wages paid to females as % of total wages paid by the entity, in the following format:
| Gross wages paid to females as % of total wages paid by the entity, in the following format: | Gross wages paid to females as % of total wages paid by the entity, in the following format: | Gross wages paid to females as % of total wages paid by the entity, in the following format: |
|---|---|---|
| Current Financial Year 2024-25 Previous Financial Year 2023-24* |
||
| Gross wages paid to females as % of total wages |
28.99% | 25.26% |
*: The data for FY 24-25 includes the gross wages for total employees i.e., permanent employees and other than permanent employees.
4. Do you have a focal point (Individual/ Committee) responsible for addressing human rights impacts or issues caused or contributed to by the business? (Yes/No)
Yes, the Company has an Employee Relations Investigations Group for addressing matters and issues related to human rights. The Company has further formulated Internal Complaints Committee which addresses sexual harassment related grievances as per POSH Policy. The Company is also aligned with Pfizer Inc.’s human rights diligence program. Pfizer maintains a focused human rights diligence program, which outlines our management approach in our supply chain and our operations.
5. Describe the internal mechanisms in place to redress grievances related to human rights issues.
The Company is committed to conducting business in an ethical and responsible manner. This includes respecting human rights throughout its operations. The Company has a whistleblower mechanism and open-door policy wherein any employee irrespective of hierarchy has access to the Employee Relations Investigations Group, and in appropriate cases, to the Corporate Compliance Group. For all grievances that are routed to the Employee Relations Investigations Group and in certain cases to the Corporate Compliance Group, necessary action is taken in line with the underlying internal polices and regulations applicable to the workplace. The Company also has the Internal Complaints Committee (ICC) which addresses sexual harassment related grievances. Any case that is raised is thoroughly and confidentially investigated. If found guilty, appropriate action is taken against the accused. In appropriate and exceptional cases, concerns may be raised directly to the Chairman of the Audit Committee of the Company. The Company has a zero-retaliation policy in place designed to ensure no adverse actions against the complainant.
Many channels exist for raising questions and reporting concerns, including the Compliance Helpline (thirdparty public hotline available by phone or web, with anonymous reporting were allowed under local law), the Compliance Division (through email, phone, fax, mail and directly to colleagues), management, and other channels supported by our Open Door Policy (which includes our whistleblower policy). This policy encourages colleagues to present ideas, ask questions, and raise concerns. Retaliation against anyone who seeks advice, raises a concern, reports misconduct, or provides information in an investigation is strictly prohibited by our policy that protects whistleblowers. In addition, our Ombuds Office is an available resource to support colleagues with information and guidance to help them address work-related issues.
6. Number of complaints on the following made by employees and workers:
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Current Financial Year 2024-25 Previous Financial Year 2023-24
Pending Pending
Filed during resolution at Remark Filed during resolution at Remark
the year end of year the year end of year
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| Sexual Harassment | 1 | – | – | 1 – – |
| Discrimination at workplace |
– | – | – | – – – |
| Child Labour | – | – | – | – – – |
| Forced Labour/ Involuntary Labour |
– | – | – | – – – |
| Wages | – | – | – | – – – |
| Other human rights related issues |
– | – | – | – – – |
7. Complaints filed under the Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013 in the following format:
| Complaints filed under the Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013 in the following format: |
Complaints filed under the Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013 in the following format: |
Complaints filed under the Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013 in the following format: |
|---|---|---|
| Current Financial Year 2024-25 Previous Financial Year 2023-24 |
||
| Total complaints reported under Sexual Harassment on Women at Workplace (Prevention, Prohibition, and Redressal) Act, 2013 (POSH) |
1 | 1 |
| Complaints on POSH as a % of female employees/ workers | 0.3% | 0.3% |
| Complaints on POSH upheld | – | – |
8. Mechanisms to prevent adverse consequences to the complainant in discrimination and harassment cases.
At Pfizer, our senior leaders and management set the tone for a strong culture of integrity and encourage colleagues and partners to raise concerns without fear of retaliation. Retaliation against anyone who seeks advice, raises a concern, reports misconduct, or provides information in an investigation is strictly prohibited by our anti-retaliation policy that protects whistleblowers. The Company has adopted a policy in accordance with the Sexual Harassment of Women at Workplace (Prevention, Prohibition, and Redressal) Act, 2013 whereby an aggrieved woman can submit a complaint which must be investigated by the Internal Complaints Committee with absolute confidentiality.
The Company has in place a whistle-blower / vigil mechanism through which its directors, employees and stakeholders can report their genuine concerns about illegal or unethical behaviour, actual or suspected fraud or violation of the Company’s code of conduct or ethics policy. The mechanism provides for safeguards against victimization of persons who use such mechanism. If any individual, regardless of his or her role in the Company, retaliates against an employee who has truthfully and in good faith reported a potential violation, the Company will take appropriate action—even if it later turns out that the employee was mistaken in reporting the matter originally. The Company also conducts training and awareness programs for all its employees on periodic basis to embed a Speak Up Culture.
9. Do human rights requirements form part of your business agreements and contracts? (Yes/No)
Yes, Pfizer is committed to conducting business in an ethical and responsible manner. The Company is committed to conducting business ethically and responsibly, including respecting and upholding human rights principles throughout its operations and business relations.
The contracts which the Company executes with its suppliers contain obligations on the suppliers to comply with all applicable laws. Further, after suppliers are selected and onboarded, they are expected to comply with the Company’s Responsible Sourcing Guidelines and Supplier Conduct Principles which are aligned to the Pharmaceutical Supply Chain Initiative.
10. Assessment for the FY 2024-25:
| Assessment for the FY 2024-25: | |
|---|---|
| % of plants and offices that were assessed | |
| (by entity or statutory authorities or thirdparties) | |
| Child Labour | 100% |
| Forced/ Involuntary Labour | 100% |
| Sexual harassment | 100% |
| Discrimination at workplace | 100% |
| Wages | 100% |
11. Provide details of any corrective actions taken or underway to address significant risks/ concerns arising from the assessments at Qs. 9, above.
No significant risk or concern was identified during the reporting period.
Leadership Indicators
1. Details of a business process being modified/ introduced as a result of addressing human rights grievances/ complaints.
Not Applicable.
2. Details of the scope and coverage of any Human Rights due diligence conducted.
The Company relies on its parent company Pfizer Inc.’s. global human rights diligence program. Pfizer’s established risk-based evaluations for suppliers, including contract manufacturers and other suppliers deemed to be high-risk, assess environment, health, safety (EHS), and sustainability performance, including labour and human rights reviews. When assessing whether a supplier is high-risk, we consider the supplier’s geography, industry, and other proprietary and public domain information. The risk-based assessment process results in a supplier risk score. Suppliers that are determined to have an elevated risk, e.g., EHS and labour and human rights risks, are subject to a governance process which may result in the supplier being required by Pfizer to develop corrective actions to improve their operations and procedures and/or mitigate identified risks. If the supplier does not comply with the agreed corrective actions, Pfizer may seek an alternative supplier. Additionally, Pfizer Limited has strong internal processes and checks to help ensure compliance on human rights and related topics.
3. Is the premise/ office of the entity accessible to differently abled visitors, as per the requirements of the Rights of Persons with Disabilities Act, 2016?
Yes. Following arrangements are provided at the Company’s premises: dedicated parking, security support, disabled-friendly washrooms, adequate space for wheelchair movement, visual and audio alarms, emergency evacuation chair, ramps in the basement at entry points, etc. The Company continues to work towards identifying the needs of employees with disabilities and proactively supporting them in diligently carrying out their dayto-day duties without any challenge(s). At Company’s Goa premises, infrastructure study for accessibility is undertaken and the Company has identified infra-improvement areas which the Company continues to work towards to ensure a safe, health, equitable, and inclusive work environment for all its employees, including those with disabilities.
4. Details on assessment of Value Chain Partners:
| % of value chain partners (by value of business done with | |
|---|---|
| suchpartners) that were assessed: | |
| Child Labour | 100% |
| Forced/ Involuntary Labour | 100% |
| Sexual harassment | 100% |
| Discrimination at workplace | 100% |
| Wages | 100% |
Note: As part of your Company’s onboarding process all risks associated with labour rights and health and safety conditions are assessed for all value chain partners. Regular audits are also conducted to track and monitor compliance with the above.
5. Provide details of any corrective actions taken or underway to address significant risks/ concerns arising from the assessment at Qs. 4 above.
The Company has not received any complaints on Child Labour, Forced/ Involuntary Labour/ Sexual Harassment/ Discrimination at workplace/ Wages from the Value Chain Partners through any of the existing public and internal grievances channels described above.
Principle 6: Businesses should respect and make efforts to protect and restore the environment. Essential Indicators
1. Details of total energy consumption and energy intensity, in the following format:
| Parameter Current Financial Year 2024-25 Previous Financial Year 2023-24 |
Parameter Current Financial Year 2024-25 Previous Financial Year 2023-24 |
Parameter Current Financial Year 2024-25 Previous Financial Year 2023-24 |
|---|---|---|
| From ‘Renewable Sources’ | ||
| TotalElectricityConsumption (A) – Solar & Wind | 10,947 | 9,024 |
| TotalFuelConsumption (B) | – | – |
| Energyconsumption through Other Sources (C) | – | – |
| Total Energy Consumption from renewable sources (A+B+C) | 10,947 | 9,024 |
| From ‘Non-Renewable Sources’ | ||
| TotalElectricityConsumption (D) | 8,018 | 12,444 |
| TotalFuelConsumption (E) | 803 | 760,687 |
| Energyconsumption through Other Sources (F) | – | – |
| Total Energy Consumption from non-renewable sources (A+B+C) |
8,821 | 773,131 |
| Total Energy Consumption (RE + Non-RE) | 19,768 | 782,155 |
| Energy intensity per rupee of turnover (Total energyconsumption/turnover in rupees) |
0.00000087 | 0.000036 |
| Energy intensity per rupee of turnover adjusted for Purchasing Power Parity*(Total energy consumed/ Revenue from operations adjusted for PPP) |
0.0000179 | 0.000816 |
| Energy intensity in terms of physical output(Based on number of strips) |
0.00016 | 0.00430 |
*: As per IMF Database, purchasing power parity (PPP) for India is 20.66 (INR.) per international dollar (USD) as March 2025, https://www.imf.org/external/datamapper/PPPEX@WEO/OEMDC.
2. Does the entity have any sites/ facilities identified as designated consumers (DCs) under the Performance, Achieve, and Trade (PAT) Scheme of the Government of India? (Yes/No)
If “Yes”, disclose whether targets set under the PAT Scheme have been achieved. In case targets have not been achieved, provide the remedial action taken, if any.
Not Applicable, as the Company does not fall in the category of industries mandated under PAT Scheme of Government of India.
3. Provide details of the following disclosures related to water, in the following format:
| Provide details of the following disclosures related to water, in the following format: | Provide details of the following disclosures related to water, in the following format: | Provide details of the following disclosures related to water, in the following format: |
|---|---|---|
| Parameter Current Financial Year 2024-25 Previous Financial Year 2023-24 |
||
| Water withdrawal by source (in kilolitres- Kl) | ||
| (i) Surface Water |
– | – |
| (ii) Groundwater | 17,553 | 20,585 |
| (iii) Third PartyWater | 7,751 | 17,637 |
| (iv) Seawater/ Desalinated water | – | – |
| (v) Others: Tankers | 9,951 | – |
| Total Volume of water withdrawal (in KL)(i + ii + iii + iv + v) | 35,255 | 38,222 |
| Total volume of water consumption (in KL) | 35,255 | 38,222 |
| Water intensity per rupee of turnover(water consumed/ turnover) | 0.0000015 | 0.0000017 |
| Water intensity per rupee of turnover adjusted for Purchasing Power Parity (PPP)*(Total water consumption/ Revenue from operations adjusted for PPP) |
0.0000319 | 0.0000399 |
| Water intensity in terms of physical output(Based on number of strips) |
0.00028 | 0.00021 |
*: As per IMF Database, purchasing power parity (PPP) for India is 20.66 (INR.) per international dollar (USD) as March 2025, https://www.imf.org/external/datamapper/PPPEX@WEO/OEMDC.
4. Provide the following details related to water discharge:
| Provide the following details related to water discharge: | Provide the following details related to water discharge: | Provide the following details related to water discharge: |
|---|---|---|
| Parameter Current Financial Year 2024-25 Previous Financial Year 2023-24 |
||
| Water discharge by destination and level of treatment (in kiloliters) |
||
| (i). To Surface Water | – | – |
| - No treatment |
– | – |
| - With treatment-please specifylevel of treatment |
– | – |
| (ii). To Ground Water | – | – |
| - No treatment |
– | – |
| - With treatment-please specifylevel of treatment |
– | – |
| (iii). To Seawater | – | – |
| - No treatment |
– | – |
| - With treatment-please specifylevel of treatment |
– | – |
| (iv). Sent to Third Parties | – | – |
| - No treatment |
– | – |
| - With treatment-please specifylevel of treatment |
– | – |
| (v). Others | – | – |
| - No treatment |
– | – |
| - With treatment-please specifylevel of treatment |
– | – |
| Total water discharged(in kilo-litres) | – | – |
Note: Indicate if any independent assessment/ evaluation/ assurance has been carried out by an external agency? (Yes/No). If “Yes”, name the external agency.
5. Has the entity implemented a mechanism for Zero Liquid Discharge (ZLD)? If “Yes”, provide details of its coverage and implementation.
Pfizer Limited’s Goa manufacturing plant has an onsite wastewater treatment facility which treats the wastewater at three levels i.e., Primary, Secondary and Tertiary treatment in line with the current site Consent as per the local government norms.
6. Please provide details of air emissions (other than GHG emissions) by the entity, in the following format:
| Parameter Please specify unit* |
Current Financial Year 2024-25 |
Previous Financial Year 2023-24 |
|---|---|---|
| NOx ppmv |
700.2 | 635.3 |
| SOx Kg/hr |
0.007 | 6.16 |
| Particulate Matter (PM) mg/Nm3 |
10.1 | 15.6 |
| Persistent organicpollutant (POP) Volatile organic compounds (VOC) Hazardous airpollutant (HAP) |
Not applicable |
*: NOx, SOx and PM are as per the source emission monitoring report for Diesel Generators at Goa Plant. Further the Company does not measure POP, VOC, and HAP as per Consent conditions.
7. Please provide details of greenhouse gas emissions (Scope 1 and Scope 2 emissions) and its intensity, in the following format:
| Parameter Please specify unit Current Financial Year 2024-25 Previous Financial Year 2023-24 |
Parameter Please specify unit Current Financial Year 2024-25 Previous Financial Year 2023-24 |
Parameter Please specify unit Current Financial Year 2024-25 Previous Financial Year 2023-24 |
|---|---|---|
| Total Scope 1 Emissions(Break-up of the GHG into CO2, CH4, N2O, HFCs, PFCs, SF6, NF3, if available) Metric tonnes of CO2 equivalent |
56 | 57 |
| Total Scope 2 Emissions (Break-up of the GHG into CO2, CH4, N2O, HFCs, PFCs, SF6, NF3, if available) Metric tonnes of CO2 equivalent |
1,619 | 2,475 |
| Total Scope 1 and Scope 2 emissions per rupee of turnover Metric tonnes of CO2 equivalent/ INR |
0.000000073 | 0.00000012 |
| Total Scope 1 and Scope 2 emissions per rupee of turnover adjusted for Purchasing Power Parity (PPP) (Total Scope 1 & 2 emissions/ Revenue from operations adjusted for PPP) Metric tonnes of CO2 equivalent/ PPP |
0.00000152 | 0.00000264 |
| Total Scope 1 and Scope 2 emission intensity in terms of physical output(Based on number of strips) Metric tonnes of CO2 equivalent/ No. of strips |
0.000014 | 0.000014 |
*: As per IMF Database, purchasing power parity (PPP) for India is 20.66 (INR.) per international dollar (USD) as March 2025, https://www.imf.org/external/datamapper/PPPEX@WEO/OEMDC.
8. Does the entity have any project related to reducing Greenhouse gas emissions? If “Yes”, then provide details.
Yes, the Company follows stringent environmental and health standards and has created a model for environmental sustainability with focus on conservation of resources, renewable energy, and waste minimization. The Company’s Head Office has opted for Green Power tariff under ‘Switch to Green initiative’ from February 1, 2023, and accordingly the power requirement at the Head Office is sourced through renewable sources of energy. The Company is working towards Pfizer enterprise level goal of achieving the voluntary Net-Zero Standard by 2040.
The Company has installed 1,500 KWP of solar panels at the Goa manufacturing plant as a part of the Company’s continued journey toward renewable energy and this solar project provides 53% of the Goa plant’s total energy needs during FY 2024-25.
9. Provide details related to waste management by the entity, in the following format:
| Provide details related to waste management by the entity, in the following format: | Provide details related to waste management by the entity, in the following format: | Provide details related to waste management by the entity, in the following format: |
|---|---|---|
| Parameter Current Financial Year 2024-25 Previous Financial Year 2023-24 |
||
| Total Waste Generated(in metric Tonnes) | ||
| Plastic Waste(A) | 45.86 | 48.91 |
| E-Waste(B) | 1.19 | 1.04 |
| Bio-medical Waste(C) | 0.28 | 0.29 |
| Construction and Demolition Waste(C&D) (D) | – | – |
| BatteryWaste(E) | 2.46 | – |
| Radioactive Waste(F) | – | – |
| Other Hazardous Waste generated (G) (Please specify,if any) |
33.32 | 30.34 |
| Other Non-Hazardous Waste generated (H) (Please specify,if any) |
60.09 | 69.85 |
| Total Waste Generated(A+B+C+D+E+F+G+H) | 143.21 | 150.43 |
| Waste intensity per rupee of turnover (Total wastegenerated/ Revenue from operations) |
0.000000006 | 0.00000001 |
| Waste intensity per rupee of turnover adjusted for Purchasing Power Parity (PPP)*(Total waste generated/ Revenue from operations adjusted for PPP) |
0.00000013 | 0.00000016 |
| Waste intensity in terms of physical output(Based on number of strips) |
0.0000012 | 0.0000008 |
| For each category of waste generated, total waste recovered through recycling, re-using or other recovery operations (in metric tonnes) |
||
| Category Waste | ||
| (i) Recycled |
100.86 | 111.95 |
| (ii)Re-used | – | – |
| (iii)Other recoveryoperations | 1.19 | 5.72 |
| Total | 102.05 | 117.67 |
| For each category of waste generated, total waste disposed by nature of disposal method(in metric tonnes) |
||
| Category Waste | ||
| (i) Incineration |
32.42 | 32.76 |
| (ii)Landfilling | – | – |
| (iii)Other disposal operations | 8.74 | – |
| Total | 41.16 | 32.76 |
*: As per IMF Database, purchasing power parity (PPP) for India is 20.66 (INR.) per international dollar (USD) as March 2025, https://www.imf.org/external/datamapper/PPPEX@WEO/OEMDC.
10. Briefly describe the waste management practices adopted in your establishments. Describe the strategy adopted by your company to reduce usage of hazardous and toxic chemicals in your products and processes and the practices adopted to manage such wastes.
Pfizer has a long history of using the concepts of green chemistry and promoting them across the industry. Through scientific innovation Pfizer strives to design more efficient processes that can reduce the environmental impact of our medicines throughout the product life cycle. Central to Pfizer’s sustainable medicines program is the minimization of waste across all sites globally. We recognize that climate change poses significant risks to global health as well as to our business operations and our sites consistently seek opportunities to reduce, reuse, repurpose, and recycle materials such as packaging and plastics. The Company has adopted waste management systems in compliance with regulatory requirements, Pfizer’s Global EHS policy, and the Company’s internal EHS policy. Plastic waste generated from the Company’s operations at its manufacturing site in Goa is disposed of in accordance with the Plastic Waste Management Rules, 2016. The Goa Plant has undertaken continuous improvement projects (example: yield improvement, reduction in paper consumption etc.) in line with Pfizer internal enterprise environmental sustainability goals.
11. If the entity has operations/ offices in & around ecologically sensitive areas where environmental approvals/ clearances are required, please specify details in the following format:
| S. No. | Location of operations/ | Type of operations | Whether the conditions of |
|---|---|---|---|
| offices | environmental approval/ clearance are | ||
| being complied with? (Yes/No) | |||
| If “No”, the reasons thereof and | |||
| corrective action taken, if any. | |||
| Not applicable. |
12. Details of environmental impact assessments of projects undertaken by the entity based on applicable laws, in the current financial year 2024-25:
| Name and brief of | EIA | Date | Whether conducted | Results | Relevant |
|---|---|---|---|---|---|
| the project | Notification | by independent | communicated in | Web-link | |
| No. | agency (Yes/No) | public domain (Yes/ | |||
| No) |
As per the notification issued by the Ministry of Environment, Forests and Climate Change (‘MoEFCC’) in India, an Environmental Impact Assessment (EIA) is supposed to be carried out for industries which have an adverse impact on the environment. The pharmaceutical sector was not identified as an industry which requires an EIA preclearance by the MoEFCC.
13. Is the entity compliant with the applicable environmental law/ regulations/ guidelines in India; such as the Water (Prevention and Control of Pollution) Act, Air (Prevention and Control of Pollution) Act, Environment Protection Act and Rules thereunder (Yes/ No).
If “Not”, provide details of all such non-compliances, in the following format:
| S. No. | Specify the law/ | Provide details of the | Any fines/ penalties/ | Corrective action |
|---|---|---|---|---|
| regulation/ guidelines | non-compliance | action taken by regulatory | taken, if any | |
| which is not compliant | agencies such as pollution | |||
| control board or by courts |
Yes, the Company has complied with all the environment related applicable legislations during the financial year ended March 31, 2025.
Leadership Indicators
1. Water withdrawal, consumption, and discharge in areas of ‘Water Stress’ (in kilo litres):
-
For each facility/ plant located in areas of water stress, provide the following information:
-
i. Name of area
-
ii. Nature of operations
-
iii. Water withdrawal, consumption, and discharge in the following format:
| Parameter | Current Financial Year 2024-25 |
Previous Financial Year 2023-24 |
|---|---|---|
| Water withdrawal by source (in kilo litres) | ||
| (i) Surface Water |
– | – |
| (ii) Ground Water | – | – |
| (iii) Third PartyWater | – | – |
| (iv) Seawater/ Desalinated Water | – | – |
| (v) Others | – | – |
| Total volume of water withdrawal (in KL) | – | – |
| Total volume of water consumption (in KL) | – | – |
| Parameter Current Financial Year 2024-25 Previous Financial Year 2023-24 |
Parameter Current Financial Year 2024-25 Previous Financial Year 2023-24 |
Parameter Current Financial Year 2024-25 Previous Financial Year 2023-24 |
|---|---|---|
| Water intensity per rupee of turnover (Water consumed/ Turnover) |
– | – |
| Water intensity(optional)- the relevant metric may be selected bythe entity |
– | – |
| Water discharge by destination and level of treatment (in Kilo litres) |
||
| (i) To Surface Water |
– | – |
| - No treatment |
– | – |
| - With treatment-please specifylevel of treatment |
– | – |
| (ii) To Ground Water | – | – |
| - No treatment |
– | – |
| - With treatment-please specifylevel of treatment |
– | – |
| (iii) Sent to Third Party Water | – | – |
| - No treatment |
– | – |
| - With treatment-please specifylevel of treatment |
– | – |
| (iv) Into Seawater | – | – |
| - No treatment |
– | – |
| - With treatment-please specifylevel of treatment |
– | – |
| (v) Others | – | – |
| - No treatment |
– | – |
| - With treatment-please specifylevel of treatment |
– | – |
| Total water discharged. (in kilo-litres- Kl) | – | – |
Note: Indicate if any independent assessment/ evaluation/ assurance has been carried out by an external agency? (Yes/No). If “Yes”, name the external agency.
2. Please provide details of total Scope 3 emissions and its intensity, in the following format:
| Parameter | Please specify unit | Current Financial | Previous Financial |
|---|---|---|---|
| Year 2024-25 | Year 2023-24 | ||
| Total Scope 3 Emissions(Break-up of the GHG | Metric tonnes of | ||
| into CO2, CH4, N2O, HFCs, PFCs, SF6, NF3, if | CO2 equivalent | ||
| available) | |||
| Total Scope 3 emissions per rupee of turnover |
– | Not applicable | |
| Total Scope 3 emission intensity(optional)- | – | ||
| the relevant metric may be selected by the | |||
| entity |
3. With respect to the ecologically sensitive areas reported in Qs. 10 of Essential Indicators above, provide details of significant direct & indirect impact of the entity on biodiversity in such areas along with prevention and remediation activities.
Not applicable.
4. If the entity has undertaken any specific initiatives or used innovative technology or solutions to improve resource efficiency, or reduce impact due to emissions/ effluent discharge/ waste generated, please provide details of the same as well as outcome of such initiatives, as per the following format:
| S. | Initiative undertaken | Details of the initiative (Web-link, if any, may be provided | Outcome of the Initiative | Outcome of the Initiative | Outcome of the Initiative |
|---|---|---|---|---|---|
| No. | along with summary) | ||||
| 1. | Shift to Renewable | The Goa manufacturing site has initiated full utilization | 53% reduction |
in | |
| Energy | of its installed solar power project i.e., 1,500 Kwp. | convention | power | ||
| This move has significantly reduced Goa Plant’s | consumption in FY 2025 | ||||
| dependency on non-renewable source of energy, | over the previous | year. | |||
| leadingto reduction in emissions. | |||||
| 2. | Wastewater | The Company has in-house full-fledged Wastewater | The treated water | is | |
| Management | Treatment Plant (WTP) with primary, secondary, and | used for gardening and | |||
| tertiary treatment facility to treat wastewater, recycle | utility purposes | within | |||
| it, and reuse it forgardeningand other utility purposes. | the facility. | ||||
| 3. | Water Recycling | The Company has Condensate Recovery system for Air | 1,620 kL of |
water | |
| Handling Units to recycle and reuse water to minimize | recycled and |
reused | |||
| dependencyon freshwater and optimize water usage. | since June 2024. | ||||
| 4. | Waste Management | Effluent Treatment Plant (ETP) sludge de-watering | Sludge management | ||
| Initiatives | system. Previously sludge was de-watered over four | ||||
| big Sand Bed and dried over natural ventilation. | |||||
| Annually, all the sand beds are replaced and disposed | |||||
| as hazardous waste. The Sludge Dewatering system | |||||
| separates the sludge using SQUIZING technology in a | |||||
| semisolid state without use of anySand Dryingbed. | |||||
| 5. | Zero Waste to Land | Recycling of waste through government approved | 22.28 Metric Tonnes | of | |
| fill | Vendors i.e., plastic waste, e-waste, battery waste, and | waste is recycled. | |||
| other non-hazardous waste (composting of food waste | |||||
| generated, sanitary bin waste, general waste, paper, | |||||
| metal). |
5. Does the entity have a business continuity and disaster management plan? Give details in 100 words/ web-link.
At Pfizer, Business Continuity Management (BCM) is proactively integrated into strategic and operational plans to enable the continuity of key business activities by establishing a strong program that identifies, evaluates, and mitigates potential threats / vulnerabilities to business activities. The program also ensures that the Company has response capability to safeguard the interests of key stakeholders, and the reputation of Pfizer and our brands in the event of a threat being realized. This applies to all Pfizer business operations and promotes a culture based on minimizing loss, mitigating disruption, and recovery of critical activities.
6. Disclose any significant adverse impact to the environment, arising from the value chain of the entity. What mitigation or adaptation measures have been taken by the entity in this regard.
There were no events arising from the Value Chain Partners of Company, having any significant adverse impact to the environment. In addition, the Company continues to prioritize emission reduction by deploying highefficient production machinery and utility systems, focusing on energy conservation. As a result of this, the Company’s Goa plant has successfully achieved a 31.6% reduction in GHG emissions.
Further, the Company has significantly enhanced its air-to-ocean supplies from global sites, contributing to a reduction in carbon emissions and ranking among the top three markets in this initiative globally.
7. Percentage of value chain partners (by value of business done with such partners) that were assessed for environmental impacts.
Nil.
8. How many “Green Credits” have been generated or procured:
-
a. By the listed entity.
-
b. By the top ten (in terms of the value of purchases and sales, respectively) value chain partners.
- Nil.
Principle 7: Businesses, when engaging in influencing public and regulatory policy, should do so in a manner that is responsible and transparent.
Essential Indicators
1. (a) Number of affiliations with trade and industry chambers/ associations.
- The Company is affiliated with 5 (five) trade and industry chambers / associations.
- (b) List the top 10 trade and industry chambers/ associations (determined based on the total numbers of such body) the entity is member of/ affiliated to.
body) |
the entity is member of/ affiliated to. |
|
|---|---|---|
| S. | Name the trade and industry chambers/ associations | Reach of trade and industry chambers/ |
| No. | associations (State/ National) | |
| 1. | Organization of Pharmaceutical Producers of India (OPPI) | National |
| 2. | Federation of Indian Chambers of Commerce and Industry | National |
| (FICCI) | ||
| 3. | US India Strategic Partnership Forum (USISPF) | National |
| 4. | US India Business Council (USIBC) | National |
| 5. | The Bombay Chamber of Commerce and Industry | State |
2. Provide details of corrective action taken or underway on any issues related to anti-competitive conduct by the entity, based on adverse orders from regulatory authorities.
Name of authority Brief of the Case Corrective action taken
The Company has not received any order from regulatory authorities on anti-competitive conduct during the financial year 2024-25.
Leadership Indicators
1. Details of public policy positions advocated by the entity:
| S. | Public policy | Method resorted | Whether information | Frequency of | Web Link, if |
|---|---|---|---|---|---|
| No. | advocated | for such advocacy | available in public | Review by Board | available |
| domain (Yes/No) |
Pfizer through various Industry associations and chambers has been advocating its opinion, voice, and thoughts on policies and requirements in the pharmaceutical sector, that will aid pharma companies on a steady path to responsible and sustained growth trajectory and help serve the patients.
Principle 8: Businesses should promote inclusive growth and equitable development. Essential Indicators
1. Details of Social Impact Assessments (SIA) projects undertaken by the entity based on applicable laws, in the current financial year 2024-25:
| Name and brief | SIA | Date of | Whether conducted by | Results | Relevant |
|---|---|---|---|---|---|
| detail of project | Notification | notification | independent external | communicated | web-link |
| No. | agency (Yes/ No) | in public domain | |||
| (Yes/No) | |||||
| Not | applicable. |
2. Provide information on project(s) for which ongoing Rehabilitation and Resettlement (R&R) is being undertaken by your entity, in the following format:
| S. | Name of the project | State | District | No. of project affected | %of PAFs | Amounts paid to PAFs |
|---|---|---|---|---|---|---|
| No. | for which R&R is | families (PAFs) | covered by R&R | in the FY (in INR.) | ||
| ongoing | ||||||
| Not applicable. |
3. Describe the mechanisms to receive and redress grievances of the community.
The Company has established a whistleblower / vigilance mechanism that enables its directors, employees, and stakeholders to report any concerns regarding illegal or unethical behavior, suspected fraud, or violations of the Company’s code of conduct or ethics policy. This mechanism includes robust safeguards to protect individuals from any form of retaliation for using it. Many channels exist for raising questions and reporting concerns, including the Compliance Helpline (third-party public hotline available by phone or web, with anonymous reporting were allowed under local law) .
4. Percentage of input material (input to total inputs by value) sourced from suppliers:
| Percentage of input material (input to total inputs by value) sourced from suppliers: | Percentage of input material (input to total inputs by value) sourced from suppliers: | Percentage of input material (input to total inputs by value) sourced from suppliers: |
|---|---|---|
| Current Financial Year 2024-25 Previous Financial Year 2023-24 |
||
| Directly sourced from MSMEs/ Smallproducers | 11% | 14% |
| Directly from within India | 59% | 58% |
5. Job creation in smaller towns: Disclose wages paid to persons employed (including employees or workers employed on a permanent or non-permanent/ on contract basis) in the following locations, as % of the total wage cost:
| Job creation in smaller towns: Disclose wages paid to persons employed (including employees or workers employed on a permanent or non-permanent/ on contract basis) in the following locations, as % of the total wage cost: |
Job creation in smaller towns: Disclose wages paid to persons employed (including employees or workers employed on a permanent or non-permanent/ on contract basis) in the following locations, as % of the total wage cost: |
Job creation in smaller towns: Disclose wages paid to persons employed (including employees or workers employed on a permanent or non-permanent/ on contract basis) in the following locations, as % of the total wage cost: |
|---|---|---|
| Location Current Financial Year 2024-25 Previous Financial Year 2023-24 |
||
| Rural | 0.17% | 0.14% |
| Semi-Urban | 1.31% | 1.08% |
| Urban | 9.38% | 8.05% |
| Metropolitan | 89.15% | 90.73% |
Note: Place to be categorized as per RBI Classification System- rural/ semi-urban/ urban/ metropolitan
Leadership Indicators
1. Provide details of actions taken to mitigate any negative social impacts identified in the Social Impact Assessments
Assessments |
||
|---|---|---|
| Details of negative social impact identified | Corrective action taken | |
| Not applicable |
2. Provide the following information on CSR projects undertaken by your entity in designated aspirational districts as identified by government bodies:
as identified by government |
bodies: |
||
|---|---|---|---|
| S. No. | State | Aspirational District | Amount Spent (in INR.) |
| None of the CSR projects | undertaken by | the Company fall under aspirational | districts as identified by |
| Government bodies. |
3. (a) Do you have a preferential procurement policy where you give preference to purchase from suppliers comprising marginalized/ vulnerable groups? (Yes/No) No
-
(b) From which marginalized/ vulnerable groups do you procure? Not applicable.
-
(c) What percentage of total procurement (by value) does it constitute? Not applicable.
| (c) What percentage of total procurement (by value) does it constitute? Not applicable. |
|
|---|---|
| 4. | Details of the benefits derived and shared from the intellectual properties owned or acquired by your entity (in the current financial year 2024-25), based on traditional knowledge: |
| S. No. Intellectual Property based on traditional knowledge Owned/ Acquired (Yes/No) Benefit Shared (Yes/ No) Basis of calculating benefit share |
|
| Not applicable. |
5. Details of corrective actions taken or underway, based on any adverse order in intellectual property related disputes wherein usage of traditional knowledge is involved.
| 5. | Details of corrective actions taken or underway, based on any adverse order in intellectual property related disputes wherein usage of traditional knowledge is involved. |
|---|---|
| 6. | Name of authority Brief of Case Corrective action taken |
| Not applicable. | |
| Details of beneficiaries of CSR Projects: | |
| S. No. CSR Project No. of persons benefited from CSR Projects % Beneficiaries from vulnerable & marginalized groups |
|
| 1. Pfizer-cancer care physical helpdesk– Project Aashta- Cancer Helpdesks through ‘Doctors for You’, is a program that works to provide aid to cancer patients during their diagnosis, treatment, and rehabilitation phase. The Project is aimed at establishing a support system that facilitates the best available care to oncology patients. Project Aastha has a functioning helpline number, ensuring rapid and effective response to the patients. The Cancer Helpdesk is a step towards the betterment of the community, and the Company aims to serve the patients with care and support as well as emotional counselling to patients and caregivers in need. 6,75,633 100% |
|
| 2. Goa Community Development The project aims strengthening of health and education facilities at Borim (SHEF) including upgradation of government primary schools in terms of construction classrooms/ computer labs equipment. Anganwadis to be renovated along with the kitchen and WASH facility, also health education in schools to bring about positive behavioural change to improve overall health of school children. As part of this activity, the program reached out to 3 schools and 4 Anganwadis. 509 students 100% |
|
| 3. Project Parivartan and Online Learning Platform: Americares India Foundation with the support of Pfizer, has been actively working with 11 hospitals across 8 states to seamlessly integrate IPC and AMS in the system by equipping medical professionals with required knowledge and techniques. ates of Ventilator associated pneumonia (VAP), Central line associated blood stream infections (CLABSI) and Catheter associated urinary tract infections (CAUTI) have been sustained as per the standard benchmark in all partner hospitals. Appx. 1.15 lakhs – |
| S. | CSR Project | No. of persons | % Beneficiaries |
|---|---|---|---|
| No. | benefited from | from vulnerable & | |
| CSR Projects | marginalized groups | ||
| 4. | Pfizer – Tata Trusts | 277,318 | 68% |
| Cancer Care Project, aims to reduce cancer-related morbidity and | |||
| mortality in the target community by increasing awareness, promoting | |||
| early detection through accessible screening services, and strengthening | |||
| local capacity to support prevention, diagnosis, and care. Tata Cancer | |||
| Care Foundation set-up by Tata Trusts to implement the cancer care | |||
| programme, is based on the four pillars of access, affordability, quality, | |||
| and awareness. TCCF is committed to downstaging the impact of the | |||
| disease by facilitating early detection by building awareness, screening, | |||
| and improving the quality of life of cancer patients and their families. | |||
| 5. | Tata Mumbai Marathon 2025 - A Home away from Home,St Jude provides | 489 | 100% |
| hygienic accommodation, and nutritious food to children undergoing | |||
| cancer treatment. The funding is for supporting maintenance, ration, and | |||
| transport costs for a center for family units, to improve the quality of life | |||
| for children and families supported from different parts of the country. | |||
| 6. | Pfizer INDovation NIPER-A:Pfizer INDovation NIPER-A Edition program | Not | applicable |
| supports six early-stage screening and diagnostic product start-ups | |||
| with INR 25 lakh grant each and expert mentorship to complete product | |||
| development, preclinical trials, and customer discovery surveys. Anchored | |||
| by NIPER Ahmedabad, Pfizer, and Social Alpha, and supported by the | |||
| Department of Pharmaceuticals and NITI Aayog, the one-year program | |||
| accelerator will run from September 2024 to September 2025. | |||
| 7. | Pfizer INDovation 2025 Program:The program will support start-ups | Not | applicable |
| with innovative solutions in the healthcare ecosystem to aid healthcare | |||
| system professionals and front-line workers in providing quality care at | |||
| affordable costs. The theme is Primary Health care, with specific focus | |||
| areas of Oncology, NCDs, Maternal and Child Health, Immunisation, and | |||
| Brain Health. The 24-month program will consist of 2 tracks: ‘Product | |||
| Development’ to support deep-tech healthcare innovations navigate | |||
| through clinical validation and regulatory pathways, and ‘Solution | |||
| Deployment’ to deploy validated innovations in the primary healthcare | |||
| system, with 7 start-ups supported in each track. |
Principle 9: Business should engage with and provide value to their consumers in a responsible manner.
Essential Indicators
1. Describe the mechanisms in place to receive and respond to consumer complaints and feedback.
The Company treats customer complaints with utmost importance and has established a mechanism for addressing and redressal of customer complaints. The Company also has a dedicated team for receiving consumer complaints and feedback, which is thereafter shared with the respective departments. All the grievances received through various available channels are registered and tracked with a unique number through the global Complaint management system. Grievances are addressed / resolved through investigation and thereafter response is provided to customer. The Company has dedicated helpline numbers and Email ID through which patients / consumers, healthcare professionals and other stakeholders can approach the Company for reporting adverse events or product related complaints. Additionally, the Company’s field force receives product related complaints / Adverse Events which are shared with the respective departments. More details can be found on the link Pfizer India Customer Care No. | India Customer Care. The customer complaints received at Contactus. [email protected] are managed in accordance with the standard procedure. Based on its nature, the complaint is forwarded to the respective department for their further action.
Pfizer employees are also responsible for reporting safety information they may encounter even when not at work.
2. Turnover of products and/services as a percentage of turnover from all products/services that carry information about:
about: |
|
|---|---|
| Parameters | As percentage to total turnover |
| Environmental and social parameters | – |
| relevant to theproduct | |
| Safe and responsible usage | 100% |
The product label has all required details as per labeling regulation of India. The disposal after usage by customer/ patient is not under purview of the company. The finished products stored at Pfizer sites/ warehouses are disposed / destroyed safely at government approved destruction sites.
Recycling and/or safe disposal
3. Number of consumer complaints in respect of the following:
| Current Financial Year 2024-25 |
Current Financial Year 2024-25 |
Remarks | Previous Financial Year 2023-24 Remarks Received Pending at end of year |
|
|---|---|---|---|---|
| Received Pending at end of year |
||||
| Data Privacy | – | – | – | – – – |
| Advertising | – | – | – | – – – |
| Cyber-security | – | – | – | – – – |
| Delivery of essential services |
– | – | – | – – – |
| Restrictive Trade Practices |
– | – | – | – – – |
| Customer Complaints | 149* | 16 | Pending complaints are under investigation |
208* 5 – |
*: Also forms part of complaints reported under ‘Customers’ under Section A(VII)(23) of this report.
4. Details of instances of product recalls on account of safety issues:
| Number | Reasons for Recall | |
|---|---|---|
| Voluntary Recalls | 1 | During the applicable reporting period (April 1, 2024, to March 31, 2025), the |
| Company had initiated one Voluntary recall at wholesale level of Minesse | ||
| Tablets manufactured and marketed by Pfizer Limited in India market. The | ||
| recall was initiated following an out of specification results observed for Assay | ||
| Test during routine stability sample testing. As a precautionary measure, | ||
| the Company initiated recall at wholesale level for all batches of these SKUs | ||
| manufactured and marketed within shelf life from the respective distributors. | ||
| Forced Recalls | – | – |
5. Does the entity have a framework/ policy on cyber security and risks related to data privacy? (Yes/No).
- If available, provide a web-link of the policy.
Yes, The Company has implemented a Cybersecurity Policy to address data privacy risks comprehensively. Recognizing the criticality of safeguarding Sensitive Information, we have devised a framework aimed at preventing unauthorized access and piracy of data.
Our Privacy Policy, accessible on the Company’s website at https://www.pfizerltd.co.in/privacy, outlines our commitment to protecting data privacy and serves as a guide for stakeholders on how we handle and secure their information.
6. Provide details of any corrective actions taken or underway on issues relating to advertising, and delivery of essential services, cyber security, and data privacy of customers; re-occurrence of instances of product recalls, penalty/ action taken by regulatory authorities on safety of products/ services.
Not applicable.
7. Provide the following information relating to data breaches during FY 2024-25:
- (a) Number of instances of data breaches:
Nil
-
(b) Percentage of data breaches involving personally identifiable information of customers. Nil
-
(c) Impact, if any, of the data breaches.
-
Nil
Leadership Indicators
1. Channels/ platforms where information on products and services of the entity can be accessed
https://www.pfizerltd.co.in/
2. Steps taken to inform and educate consumers about safe and responsible usage of products and/ or services.
Pfizer Medical Information team responds to unsolicited inquiries coming from consumers. We would provide relevant information from an approved patient information leaflet as available and direct the consumer to their treating physician for further information.
3. Mechanism in place to inform consumers of any risk of disruption/ discontinuation of essential services.
The Company has put in place a mechanism to notify the regulatory authorities of any instance of product shortage/ disruption or product availability, etc.
4. (a) Does the entity display product information on the product over and above what is mandated as per the local laws? (Yes/ No/ Not Applicable). If “Yes”, provide details in brief.
The Company does not display additional information other than the information mandated as per the local laws. However, all relevant information like storage conditions, product safety, usage, contact information, wherever applicable is displayed on the product label for consumer information and dissemination as per statutory and regulatory norms.
-
(b) Did your entity carry out any survey about customer satisfaction relating to the major products/ services of the entity, significant locations of operation of the entity or the entity as a whole? (Yes/ No).
-
The Company conducted customer relationship survey through the Qualtrix platform for its first paying customers to gauge the satisfaction level and experience measure trends of the customers about Pfizer Limited. The key attributes covered as part of the survey included parameters related to effectiveness of meeting needs, ease of doing business, experience as a customer, and performance trend over time.
For and on behalf of Board of Directors
| Meenakshi Nevatia | Pradip Shah |
|---|---|
| Managing Director | Chairman |
| DIN:08235844 | DIN:00066242 |