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Pfizer Ltd. Environmental & Social Information 2023

Jul 27, 2023

60507_rns_2023-07-27_57ff42af-4090-4411-ad71-00e04841169b.pdf

Environmental & Social Information

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Pfizer Limited

The Capital, 1802/1901, Plot No. C - 70, G Block, Bandra Kurla Complex, Bandra (East), Mumbai 400 051. Tel : +91 22 6693 2000 Fax : +91 22 2654 0274

July 27, 2023

The Corporate Relationship Dept. The Manager, Listing Dept. BSE Limited The National Stock Exchange of India Ltd. 1[st] Floor, P.J.Towers Exchange Plaza, 5[th] Floor, Dalal Street, Fort Plot No. C/1, G Block Bandra-Kurla Complex, Mumbai – 400 001 Bandra (E) Mumbai – 400 051 Scrip Code: 500680 Scrip Symbol: PFIZER

Dear Sirs,

Sub: Business Responsibility & Sustainability Report for the Financial Year 2022 – 23.

Ref: Regulation 34(2)(f) of the SEBI (Listing Obligations and Disclosure Requirements), Regulations, 2015

In compliance with Regulation 34(2)(f) of the SEBI (Listing Obligations and Disclosure Requirements), Regulations, 2015, please find enclosed, Business Responsibility & Sustainability Report for the financial year 2022–23, which also forms part of the Annual Report for financial Year 2022–23, submitted to the Exchanges vide letter dated July 27, 2023.

Request you to take the above on record.

Thanking you,

Yours Truly, For Pfizer Limited PRAJEET Digitally signed by PRAJEET NAIR NAIR Date: 2023.07.27 21:28:07 +05'30' Prajeet Nair Director – Corporate Services & Company Secretary

Encl.: A/a

CIN: L24231MH1950PLC008311 Email ID: [email protected] Website: www.pfizerltd.co.in

Financial Statements

Corporate Overview Statutory Reports

Annexure-H

BuSIneSS reSPOnSIBILITY & SuSTAInABILITY rePOrT

Pfizer Limited, being a subsidiary of Pfizer Inc., USA, one of the world’s premier biopharmaceutical companies, understands the significance of our role in helping address healthcare challenges in India while upholding ethical standards and environmental stewardship.

We stand by our commitment towards contributing to long term value creation and a sustainable, responsible and patient centric business model. Our focus is rooted in our purpose to deliver Breakthroughs that change patients’ lives through ethical decision-making and our core values —Courage, Excellence, Equity, and Joy.

This Business Responsibility and Sustainability Report (“BRSR”) for the financial year 2022-23 seeks to disclose our performance against the nine principles of the “National Guidelines on Responsible Business Conduct”. These nine principles are further divided in the BRSR into Essential Indicators and Leadership Indicators. While Essential Indicators are to be reported on a mandatory basis, the reporting of Leadership Indicators is voluntary. As this is our first year of reporting, we have opted to disclose only Essential Indicators.

Further, for reporting purpose, we have developed certain methodologies and used certain assumptions, in line with Guidance Note prescribed by the Securities & Exchange Board of India. These methodologies and assumptions will continue to be reviewed and refined as the regulatory framework governing BRSR evolves in India.

SeCTIOn A: GenerAL DISCLOSureS

SeCTIOn A: GenerAL DISCLOSureS
I.
Details of the Company:
1.
Corporate Identity Number (CIN) of the
Company
L24231MH1950PLC008311
2.
Name of the Company
Pfzer Limited
3.
Year of incorporation
1950
4.
Registered ofce address
The Capital, 1802/1901, Plot No.
C - 70, G Block, Bandra Kurla Complex,
Bandra(East), Mumbai 400 051.
5.
Corporate address
Same as above.
6.
E-mail
[email protected]
7.
Telephone
+91 22 6693 2000
8.
Website
www.pfzerltd.co.in
9.
Financial Year (“FY”) for which reporting
is beingdone
April 1, 2022 – March 31, 2023
10.
Name of the Stock Exchange(s) where
shares are listed
BSE Limited (BSE) &
National Stock Exchange of India Limited(NSE)
11.
Paid-upCapital
`45,74,77,320/-
12.
Name and contact details (telephone,
email address) of the person who may
be contacted in case of any queries on
the BRSR report
Mr. Prajeet Nair
Director – Corporate Services & Company Secretary
Tel.: +91 22 6693 2352
E – mail ID:[email protected]
13.
Reporting boundary - Are the disclosures under this report made on a standalone basis (i.e. only for the entity)
or on a consolidated basis (i.e. for the entity and all the entities which form a part of its consolidated fnancial
statements, taken together) -
The disclosures under this report are made on a standalone basis for Pfzer Limited.

II. PrODuCTS/ServICeS:

  1. Details of business activities (accounting for 90% of the turnover):
S. no. **Description of Main Activity ** Description of Business Activity % of Turnover of the entity
1. Manufacturing and Trading Manufacturing, marketing, trading and 96.4
export ofpharmaceuticalproducts.

Pfizer Limited

77

  1. Products/Services sold by the entity (accounting for 90% of the entity’s Turnover):
S. no.
Product/Service
nIC Code % of total Turnover contributed % of total Turnover contributed
1.
Pharmaceutical Products
21002 96.4
rATIOnS
Number of locations where plants and/or operations/ofces of the entity are situated:
Location
National
number ofplants
1
Number of ofces
6
Total
7
International - - -

III. OPerATIOnS

  1. Number of locations where plants and/or operations/offices of the entity are situated:

  2. Markets served by the entity:

  3. a. Number of locations:

l
1
ional
-
kets served by the entity:
Number of locations:

6
7
-
-
Locations number
National (No. of States & Union Territories) 28 States and
8 Union Territories
International (No. of Countries) 4
Nepal,Sri Lanka,Bangladesh and Ireland
  • b. What is the contribution of exports as a percentage of the total turnover of the entity?

  • The contribution of exports (products & services) as a percentage of total turnover of the Company is 2.8%.

  • c. A brief on types of customers:

  • Patients are our North Star. Our ultimate customers are patients who use our medicines.

  • Our customers include distributors, stockists, healthcare professionals, hospitals and government institutions.

Iv. eMPLOYeeS

  1. Details as at the end of Financial Year:

  2. a. Employees and workers (including differently abled):

S.
no.
Particulars
Total (A) Male
Female
no.(B)
%(B / A)
no.(C)
%(C / A)
eMPLOYeeS
1.
Permanent(D)
1634
1342
82%
292
18%
2.
Other than Permanent(E)
385
258
67%
127
33%
3.
Total employees(D + e)
2019
1600
79%
419
21%
WOrKerS
4.
Permanent(F)
68
67
99%
1
1%
5.
Other than Permanent(G)
-
-
-
-
6.
Total workers(F + G)
68
67
99%
1
1%
Differently abled Employees and workers: -
S.
no.
Particulars
Total(A)
Male
Female
no.(B)
%(B / A)
no.(C)
%(C / A)
DIFFerenTLY ABLeD eMPLOYeeS
1.
Permanent(D)
1*
1
100
-
-
2.
Other than Permanent(E)
-
-
-
-
-
3.
Total diferently abled employees
(D + e)
1
1
100
-
-
DIFFerenTLY ABLeD WOrKerS
4.
Permanent(F)
-
-
-
-
-
5.
Other thanpermanent(G)
-
-
-
-
-
6.
Total diferently abled workers
(F + G)
-
-
-
-
-
  • b. Differently abled Employees and workers: -

*On the basis of the disclosure made by the employee.

Annual Report 2022-23

78

Statutory Reports Financial Statements

Corporate Overview

  1. Participation/Inclusion/Representation of women:
Total (A)
no. andpercentage of Females
no. (B)
% (B / A)
Board of Directors* 7
1
14
KeyManagement Personnel* 4
0
0
* As on March 31, 2023
Turnover rate for permanent employees and workers
FY 2022 – 23
(Turnover rate in current FY)
FY 2021 – 22
(Turnover rate in previous FY)
FY 2020 – 21
(Turnover rate in the year
prior to theprevious FY)
Male
Female
Total
Male
Female
Total
Male
Female
Total
Permanent Employees 49%
35%

47%*
10%
17%
11%
12%
11%
12%
Permanent Workers 62%
90%

63%**
3%

3%
3%

3%
  1. Turnover rate for permanent employees and workers

  2. Higher turnover ratio for the FY 2022 – 23 on account of voluntary and involuntary separation of employees due to sale of Upjohn Business, sale of Thane Business Undertaking and restructuring to drive business transformation.

Excluding the above factors, the voluntary permanent employees and workers turnover rate for the FY 2022 – 23 would be as follows:

Male Female Total
Permanent Employees 14% 21% 15%
Permanent Workers 4% 0% 4%

** Workers turnover rate for the FY 2022 – 23 is calculated by dividing the number of workers left the employment during the FY with the total number of workers at the beginning of the FY to show a realistic value.

v. HOLDInG, SuBSIDIArY AnD ASSOCIATe COMPAnIeS (InCLuDInG jOInT venTureS)

  1. (a) Names of holding / subsidiary / associate companies / joint ventures
S. name of the holding / Indicate whether % of shares Does the entity indicated
no. subsidiary / associate holding/ Subsidiary/ held by at column A, participate
companies / joint ventures Associate/ joint listed entity in the Business
(A) venture responsibility initiatives
of the listed entity?
(Yes/no)
1. Pfzer Inc., USA Ultimate Holding No
Company
2. Pfzer East India B.V., Holding Company No
Netherlands
3. Wyeth LLC., USA HoldingCompany No
4. Wyeth Holdings LLC, USA HoldingCompany No
5. Warner-Lambert Company LLC, Holding Company No
USA
6. Parke, Davis & Company LLC, Holding Company No
USA
7. John Wyeth & Brother Ltd, UK HoldingCompany No
8. Pharmacia LLC, USA HoldingCompany No

Note:

  1. Pfizer Inc., USA, via its affiliate entities, indirectly holds 63.92% shares in Pfizer Limited.

  2. The Company does not have any subsidiary company or associate company or joint venture Company.

Pfizer Limited

79

vI. CSr DeTAILS

  1. (i) Whether CSR is applicable as per section 135 of Companies Act, 2013: Yes

  2. (ii) Turnover (in ) –2,424.76 Crore

  3. (iii) Net worth (in ) –3,207.30 Crore

vII. TrAnSPArenCY AnD DISCLOSureS COMPLIAnCeS

  1. Complaints/Grievances on any of the principles (Principles 1 to 9) under the National Guidelines on Responsible Business Conduct:
Stakeholder
group from
whom
complaint is
received
Grievance redressal Mechanism in Place
(Yes/no)(If Yes, then provide web-link for
grievance redress policy)
FY 2022 – 23
Current Financial Year
FY 2021 – 22
Previous Financial Year
number of
complaints
fled
during the
year
number of
complaints
pending
resolution at
close of the
year
remarks
number of
complaints
fled
during the
year
number of
complaints
pending
resolution at
close of the
year
remarks
Communities Yes
https://www.pfzerltd.co.in/fles/
Pfzer_2023BlueBook.pdf
https://www.pfzerltd.co.in/contact
https://www.pfzerltd.co.in/connect-with-
us
-
-
-
-
-
-
Investors
(Other than
shareholders)
Not Applicable -
-
-
-
-
-
Shareholders Yes
https://www.pfzerltd.co.in/investor-
grievance-redressal
129
-
-
156
-
-
Employees and
Workers
Yes
https://www.pfzerltd.co.in/fles/
Pfzer_2023BlueBook.pdf
https://www.pfzerltd.co.in/whistle-blower-
vigil-mechanism
60
6
-
64
11
-
Customers Yes
https://www.pfzerltd.co.in/fles/
Pfzer_2023BlueBook.pdf
https://www.pfzerltd.co.in/whistle-blower-
vigil-mechanism
199
-
-
252
16
-
Value Chain
Partners
Yes
https://www.pfzerltd.co.in/fles/
Pfzer_2023BlueBook.pdf
https://www.pfzerltd.co.in/whistle-blower-
vigil-mechanism
https://www.pfzerltd.co.in/connect-with-
us
9
0
-
11
1
-
Others
(Media,
contractor,
third party
vendor, HCP,
anonymous
etc.)
Yes
https://www.pfzerltd.co.in/fles/
Pfzer_2023BlueBook.pdf
https://www.pfzerltd.co.in/whistle-blower-
vigil-mechanism
https://www.pfzerltd.co.in/connect-with-
us
19
5
-
22
8
-

Annual Report 2022-23

80

Financial Statements

Corporate Overview Statutory Reports

  1. Overview of the entity’s material responsible business conduct issues

Please indicate material responsible business conduct and sustainability issues pertaining to environmental and social matters that present a risk or an opportunity to your business, rationale for identifying the same, approach to adapt or mitigate the risk along-with its financial implications, as per the following format:

Material responsible business conduct issues identified below are those risks and opportunities which may have an impact on the Company’s business operations. These issues are identified keeping in mind our parent company Pfizer Inc.’s ESG priority areas and its commitment towards creating a sustainable, responsible and patient centric business model.

S.
No.
Material issue
identifed
Indicate
whether
Rationale for identifying the
risk / opportunity
In case of risk, approach to
adapt or mitigate
In case of risk, approach to
adapt or mitigate
Financial implications of the
risk or opportunity
risk or (Indicate positive or
opportunity negative implications)
(R/O)
1. Occupational Risk and Protecting the health, safety, 1. Maintain
effective
Negative:Any increase in
Health and Safety Opportunity and well-being of employees management of inherently number of health & safety
and workers, all of whom high-risk operations. incidents may adversely affect
are essential to driving our
business forward, is an integral
part of how the Company
operates.
Risk:Even with a solid health
record
and
good
safety
performance, there is scope
for continous improvement
2.
3.
Support the health and
wellness
of
colleagues
by
carefully
managing
workplace hazards.
Have rigorous procedures
and controls to protect
employees from hazards.
the health and safety of the
employees,
their
morale
and productivity, Company’s
reputation as well as may
lead to increased costs to the
Company.
Positive:Implementing our
robust
health
and
safety
when it comes to the safety of 4. The India Driver Safety management
standards
our workers and employees. program
focuses
on and expectations allows the
Opportunity: Effective health
and safety management helps
promote the well-being of
the workforce, enhance the
employees’ satisfaction, and
increase employee productivity
and efciency.
reducing the risk associated
with driving.
Company to better mitigate
the risk of incidents involving
occupational health and safety
leading to the betterment
of employee well being and
increased
productivity
that
can help to effectively create
fnancial growth.
2. Skill Upgradation Opportunity Periodic
training,
skill
- Positive:
Through
this
programs and skill upgradation framework,
non-traditional
through the Company’s talent growth
opportunities
and
management
framework
career
paths
have
been
helps address upskilling and opened to employees who
the evolving needs of the can be engaged from varying
employees and the Company. sectors
of
the
Company,
thereby providing fexibility to
employees and the Company
in employee management.
Overall, the framework helps
enable the Company to attract,
develop and retain talent,
and create a positive work
environment.

Pfizer Limited

81

S.
no.
Material issue
identifed
Indicate
whether
rationale for identifying the
risk / opportunity
In case of risk, approach to
adapt or mitigate
In case of risk, approach to
adapt or mitigate
In case of risk, approach to
adapt or mitigate
Financial implications of the
risk or opportunity
risk or (Indicate positive or
opportunity negative implications)
(r/O)
3. Climate Change Risk and risk:The Company recognizes 1. The Company, through its Positive:
Opportunity the signifcant risks posed
by climate change, including
increased adverse impacts on
human health and potential
for
decreased
access
to
critical medicines and vaccines
due to disruptions in value
parent company, Pfzer Inc.,
aims to reduce greenhouse
gas (GHG) emissions, and
achieve the voluntary Net-
Zero standard by 2040,
through
accelerating
the transition away from
1. The Company’s focus on
its climate change-related
goals helps enable it to
reduce environmental risks
and create a more resilient
business.
chains caused by the greater fossil fuels and engaging 2. An
increasing
number
frequency of severe weather. suppliers
to
catalyze of
national
healthcare
Opportunity:
Management
and reduction in emissions
is important to mitigating
climate change.
Further, through the use of
equivalent action.
2. The Company is investing
in onsite solar projects at
its manufacturing facility at
Goa.
systems
and
countries
have announced targets
to become Net-Zero by
future
dates
including
in
their
supply
chain,
i.e.,
the
suppliers
and
alternative fuel sources, the pharmaceutical
products
Company
could
increase
used
by
healthcare
resilience to fossil fuel and providers.
energy prices resulting from
the low-carbon transition and
increase returns on investment
in low-emissions technology.
3. Healthcare systems may
therefore prefer or require
suppliers
to
provide
low-carbon
products.
If
Company
products
are
demonstrably
lower
in
carbon than competitors,
this may potentially lead
to increased demand for
such products and increase
revenue.
negative:
1. Failure to address climate
change-related
risks
may
adversely
impact
the Company’s business
operations.
2. Transition to alternative
fuel
sources
potentially
entails increased capital
investment.

Annual Report 2022-23

82

Corporate Overview Statutory Reports Financial Statements

S.
no.
Material issue
identifed
Indicate
whether
rationale for identifying the
risk / opportunity
rationale for identifying the
risk / opportunity
rationale for identifying the
risk / opportunity
rationale for identifying the
risk / opportunity
rationale for identifying the
risk / opportunity
In case of risk, approach to
adapt or mitigate
Financial implications
risk or opportunity
Financial implications
risk or opportunity
of the
risk or (Indicate positive or
opportunity negative implications)
(r/O)
4. Waste Risk Waste and Waste-water 1. The Company is committed negative:
Management management
is
crucial
to
pharmaceutical
companies
and improper management
poses
the
potential
for
signifcant ecological risks.
to limiting discharge of active
pharmaceutical ingredients
to waste-water from its
manufacturing
processes,
using environmental risk
1. Adoption of proper waste-
water management sources
potentially entails increased
capital investment.
assessment methodologies
and
emission
control
practices and technologies.
2. Failure to manage
and
waste-water
lead to fnancial
waste
may
impact
2. The Company tracks its
performance to evaluate
on account of any
remediation.
needed
its
waste
management
practices.
3. The
Company
evaluates
waste
management
practices as they relate to
the hierarchy of control
of handling waste: avoid,
reduce,
reuse,
recycle,
dispose.
4. Waste reduction at source
by
adoption
of
lean
operations.
5. Product Quality Risk Failure to maintain product Product quality and safety are negative:Failure to maintain
and Safety quality and product safety paramount to the Company high
standards
of
quality
may have adverse impact on and the Company’s approach in products could have an
the well-being of the patients, to mitigating risks include the adverse impact on patient
reputation of the Company,
and may expose the Company
to litigation.
following:
1. The Quality Management
System (“QMS”) of the
health, reputational damage,
fnancial
liability,
product
recalls and shortages.
Company
is
based
on
industry-recognized quality
management
principles
and is designed and built
to adhere to applicable
standards and requirements
of health authorities and
best practices.
2. The
Company
provides
training to employees for
product safety and quality.
3. The
grievance
redressal
mechanism of the Company
enables complaints to be
raised relating to product
quality.

Pfizer Limited

83

S.
no.
Material issue
identifed
Indicate
whether
rationale for identifying the
risk / opportunity
In case of risk, approach to
adapt or mitigate
Financial implications of
risk or opportunity
Financial implications of
risk or opportunity
the
risk or (Indicate positive or
opportunity negative implications)
(r/O)
6. Diversity, Equity Opportunity Diversity, Equity, and Inclusion - Positive:DEI has a positive
and Inclusion (“DEI”) is a key focus area for impact on the Company’s
the Company. Towards this, workforce, operations and
the Company has prioritized business.
gender diversity as a core
area of focus. The Diversity
and Inclusion Council of the
Company acts as a think
tank that gives shape to
the DEI initiatives to bring
positive effects in the work
environment.
Focus on DEI has already
led to giant strides being
taken by the Company in
increasing gender diversity,
and the Company continues
to progress towards increasing
women representation in the
workforce.
The Company also strives to
ensure that our workplaces
are designed and equipped
to
support
any
person
with disability (PWD) so as
to
ensure
all
colleagues
are suitably supported. In
addition, we are committed
to
equal
opportunities
in
the terms and conditions of
employment for all employees
and job applicants with no
discrimination
and
without
regard to race, color, religion,
sex, sexual orientation, age,
gender identity or gender
expression, national origin or
disability.
7. Access to Opportunity The Company is committed - Positive:
Medicines to enhancing the access of
its
portfolio
of
medicines
to patients who may need
them. Towards this end, the
Company
engages
actively
with all stakeholders, including
policy makers to expand access
Expanded access will create an
opportunity for the Company
to reach more patients, thereby
beneftting the community as
well as having a positive impact
on the Company’ s business.
opportunities.

Annual Report 2022-23

84

Corporate Overview Statutory Reports Financial Statements

SeCTIOn B: MAnAGeMenT AnD PrOCeSS DISCLOSureS

The National Guidelines for Responsible Business Conduct (NGRBC) as prescribed by the Ministry of Corporate Affairs advocates nine principles referred as P1-P9 as given below:

Principle Description
Principle 1 Businesses should conduct and govern themselves with integrity in a manner that is ethical, transparent
and accountable.
Principle 2 Businesses shouldprovidegoods and services in a manner that is sustainable and safe.
Principle 3 Businesses should respect and promote the well-being of all employees, including those in their value
chains.
Principle 4 Businesses should respect the interests of and be responsive to all its stakeholders.
Principle 5 Businesses should respect andpromote human rights.
Principle 6 Businesses should respect and make efforts toprotect and restore the environment.
Principle 7 Businesses, when engaging in infuencing public and regulatory policy, should do so in a manner that is
responsible and transparent.
Principle 8 Businesses shouldpromote inclusivegrowth and equitable development.
Principle 9 Businesses should engage with andprovide value to their consumers in a responsible manner.

This section is aimed at helping businesses demonstrate the structures, policies and processes put in place towards adopting the NGRBC Principles and Core Elements.


the NGRBC Principles and Core Elements.
Disclosure Questions P P
P
P
P
P
P
P
P
1 2
3
4
5
6
7
8
9
Policy and managementprocesses
1. a.
Whether your entity’s policy/policies cover each
Y Y
Y
Y
Y
Y
Y
Y
Y
principle and its core elements of the NGRBCs.
(Yes/No)
The Company has adopted, to the extent applicable “The Blue Book - Summary of Pfzer Policies on Business
Conduct” of its parent company, Pfzer Inc., USA. The Blue Book along with the Company’s local policies cover all
the above 9principles.
b. Has the policy been approved by the Board? Y Y
Y
Y
Y
Y
Y
Y
Y
(Yes/No)
The Board of Directors of the Company has adopted, to the extent applicable “The Blue Book - Summary of Pfzer
Policies on Business Conduct” of Pfzer Inc., itsparent company.
c.
Web Link of the Policies, if available
https://www.pfzerltd.co.in/fles/pfzerincbluebook.pdf
2. Whether the entity has translated the policies into Y Y
Y
Y
Y
Y
Y
Y
Y
procedures.(Yes/No)
3. Do the enlisted policies extend to your value chain Y Y
Y
Y
Y
Y
Y
Y
Y
partners?(Yes/No)
4. Name of the national and international codes/
certifcations/labels/ standards (e.g. Forest
The Company’s manufacturing facility at Goa is WHO
and GMP certifed.
Stewardship Council, Fairtrade, Rainforest Alliance,
Trustea) standards (e.g. SA 8000, OHSAS, ISO, BIS)
adopted by your entity and mapped to each principle.
As a member of Organization of Pharmaceuticals
Producers of India, the Company follows a robust
  • As a member of Organization of Pharmaceuticals Producers of India, the Company follows a robust code of conduct on ethical marketing practices for pharmaceutical companies.

Pfizer Limited

85

Disclosure Questions Disclosure Questions P
P
P
P
P
P
P
P
P
1
2
3
4
5
6
7
8
9
5. Specifc commitments, goals and targets set by the
entitywith defned timelines, if any.
In June, 2022 our parent company, Pfzer Inc., announced
measures to further reduce GHG emissions by working to
6. Performance of the entity against the specifc
commitments, goals and targets along-with reasons in
case the same are not met.
achieve the voluntary Net Zero standard by 2040.
The Company, being a subsidiary of Pfzer Inc., is in the
process of adopting various measures in line with Pfzer Inc.’s
goal to achieve the voluntary Net Zero Standard by 2040. For
more details of Pfzer Inc.’s climate action goals, please refer
to Pfzer Inc.’s ESG Report 2022
https://www.pfzer.com/sites/default/fles/investors/
fnancial_reports/annual_reports/2022/fles/Pfzer_ESG_
Report.pdf

Governance, leadership and oversight

  1. Statement by Director responsible for the Business Responsibility & Sustainability Report, highlighting ESG related challenges, targets and achievements -

Guided by our values and our commitment to long term sustainability, our ESG approach informs how we can advance our purpose — Breakthroughs that change patients’ lives—in a responsible and sustainable way that takes accountability for the impact we make on society.

By taking proactive, collaborative steps to advance ESG, we can help improve health outcomes, build trust, create shared value, and make a positive impact on society for years to come. The following are our parent company, Pfizer Inc.’s 6 ESG priority areas:

  • Product innovation: Reducing cycle times, increasing success rates, and getting more breakthroughs into the hands of patients sooner.

  • Equitable access and pricing: Expanding affordable access to our breakthrough medicines and vaccines, and protecting people from the burden of infectious and other diseases.

  • Product quality and safety: Maintaining a quality culture to ensure the highest priority is placed on the safety, efficacy and reliability of our products, the safety of our patients and consumers, the quality of data supporting regulatory submissions, and interactions with our stakeholders.

  • Business ethics: Exercising strong corporate governance and risk management practices to promote the long term interests of our stakeholders.

  • Diversity, equity, and inclusion: Creating opportunities to advance diversity, equity, and inclusion across our workforce, those with whom we do business, and society at large.

  • Climate change: Taking action to reduce our greenhouse gas emissions and mitigate risks associated with a changing climate.

In our pursuit of enhancing sustainability performance, we are committed to deepening our partnerships with key stakeholders, including contractors, suppliers, and customers to foster a collective culture of sustainability across the value chain. We have a strong set of governance policies in line with Pfizer Inc.’s ESG priorities to navigate ESG risks and pursue new opportunities. We will continue to uphold best practices designed to generate safe and sustainable products for our stakeholders. Through regular engagement, knowledge sharing, and promoting responsible business practices, your Company aims to create a tangible and positive environmental and social impact.

We express our heartfelt gratitude to our stakeholders for their firm support and confidence in our sustainability journey. Together we will advocate transformation and work towards building a brighter future for our planet.

  1. Details of the highest authority responsible for implementation Ms. Meenakshi Nevatia and oversight of the Business Responsibility policy (ies). Managing Director & Chief Executive Officer DIN: 08235844

  2. Does the entity have a specified Committee of the Board/ No. Director responsible for decision making on sustainability Please refer to details mentioned in point 8 above. related issues? (Yes / No). If yes, provide details.

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Corporate Overview Statutory Reports Financial Statements

10. Details of Review of NGRBCs by the Company:

Subject for review Indicate whether review was Indicate whether review was Indicate whether review was Frequency
undertaken by Director / (Annually/ Half yearly/ Quarterly/
Committee of the Board/ Any other – please specify)
**Any ** other Committee
P P
P
P
P
P
P P P P
P
P
P
P
P P P P
1 2
3
4
5
6
7 8 9 1
2
3
4
5
6 7 8 9
Performance against Y Y
Y
Y
Y
Y
Y Y Y Annually by the Board of Directors
above policies and follow up
action
Compliance with statutory Y Y
Y
Y
Y
Y
Y Y Y Quarterly by the Board of Directors
requirements of relevance to
the principles, and, rectifcation
of anynon-compliances
11. Has the entity carried out independent assessment/ evaluation of the
P
P
P
P
P
P P P P
working of its policies by an external agency? (Yes/No). If yes, provide
1
2
3
4
5
6 7 8 9
name of the agency.
While no formal evaluation of the policies is carried out by external agencies, the Company periodically reviews the
working of the Policies and refresher training is provided to the employees. Certain policies are reviewed by the
Company’s internal auditors and secretarial auditors within the scope of their respective audits.

12. If answer to question (1) above is “No” i.e. not all Principles are covered by a policy, reasons to be stated:

Questions P1 P2 P3 P4 P5 P6 P7 P8 P9
The entity does not consider the Principles material to its
business(Yes/No)
The entity is not at a stage where it is in a position to
formulate and implement the policies on specifed
principles(Yes/No)
The entity does not have the fnancial or/human and
technical resources available for the task(Yes/No)
Not Applicable
It isplanned to be done in the next fnancialyear(Yes/No)
Anyother reason(please specify)

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87

SeCTIOn C: PrInCIPLe WISe PerFOrMAnCe DISCLOSure

This section is aimed at helping entities demonstrate their performance in integrating the Principles and Core Elements with key processes and decisions.

PRINCIPLE 1 BusINEssEs shouLD CoNDuCT AnD GOvern THeMSeLveS WITH InTeGrITY, AnD In A MAnner THAT IS eTHICAL, TrAnSPArenT AnD ACCOunTABLe.

essential Indicators

1. Percentage coverage by training and awareness programmes on any of the Principles during the financial year:

Segment Total number Topics / principles covered under the training and Percentage
of training and its impact of persons
awareness in respective
programmes held category covered
by the awareness
programmes
Board of 10 The Company has put in place a familiarization 100%
Directors program for its Board of Directors which covers topics
(“BOD”) such as overview of the pharmaceutical market,
industry performance, updates on business and
growth strategy, regulatory changes, etc.
The BOD is regularly updated with the Company’s
policies
on
integrity,
ethics,
transparency
&
accountability at regular intervals..
The BOD is also made aware of the Company’s
Risk
Management
framework,
cyber
security
framework and Internal control framework.
Key Managerial Colleagues receive role-specifc trainings on our Code
Personnel of Conduct and other key areas, including ethical
(“KMP”) standards, anti-bribery / anti-corruption training
Employees
other than
BOD & KMPs
14 upon hiring and regularly thereafter (normally every
one to two years), to reinforce our policies and
commitment to integrity. Our ethics and compliance
training programs use multi-modal components
100%
Workers and are designed to address different learning
styles, maximize engagement, and reinforce training
content. Our training program encompasses role-
based scope of topics and depth of knowledge to help
drive training effectiveness.
Curated training programs covering wide gamut
across all principles including topics such as (but not
limited to) Code of Conduct, Prevention Of Sexual
Harassment (“POSH”), skill upgradation, health safety
and environment etc., are mandatorily required to
be completed by all employees including KMPs and
workers.
The Company also conducts various awareness
programs related to health and well-being of the
employees and workers.

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Financial Statements

Corporate Overview Statutory Reports

2. Details of fines / penalties /punishment/ award/ compounding fees/ settlement amount paid in proceedings (by the entity or by directors / KMPs) with regulators/ law enforcement agencies/ judicial institutions, during the financial year ended March 31, 2023: -

Monetary
nGrBC name of the regulatory/ Amount Brief of the Has an appeal
Principle enforcement agencies/ (in Inr) Case been preferred?
judicial institutions (Yes/no)
Penalty/Fine - - - - -
Settlement - - - - -
CompoundingFee - - - - -
non-Monetary
nGrBC name of the regulatory/ Brief of the Case Has an appeal been
Principle enforcement agencies/ preferred? (Yes/no)
judicial institutions
Imprisonment - - - -
Punishment - - - -

3. Of the instances disclosed in Question 2 above, details of the Appeal/ revision preferred in cases where monetary or non-monetary action has been appealed.

Case Details name of the regulatory / enforcement agencies /judicial institutions
Not Applicable

4. Does the entity have an anti-corruption or anti-bribery policy? If yes, provide details in brief and if available, provide a web-link to the policy.

Yes, the Company’s anti bribery policy prohibits all forms of bribery and corruption, whether by colleagues or our business partners. Colleagues and business partners must never offer, promise, authorize, or provide a payment or benefit that is intended to improperly influence a government official, healthcare professional, or any other person, including commercial entities and individuals, in exercising their responsibilities.

The Company is guided, to the extent applicable, by the “Blue Book - Summary of Pfizer Policies on Business Conduct” — of its parent company, Pfizer Inc., USA. Pfizer’s Blue Book —our Code of Conduct— is designed to support our core Values, particularly excellence , as we perform at our best together, and Equity , as we should always act with integrity . The Blue Book describes how we operate and guides the decisions we make in support of our purpose, including how we speak up when we see something that concerns us—a behavior essential to our Value of Courage. Seeking advice, raising concerns, and reporting misconduct are critical to our ability to serve patients. Every Pfizer colleague is responsible for understanding the Blue Book and adhering to our Code of Conduct every day. In doing so, we demonstrate our continued commitment to living our Values and earning the trust of the patients we serve.

In addition, Pfizer’s My Anti-Corruption Policy and Procedures (“MAPP”) sets out Pfizer’s global enterprise-wide approach to preventing bribery and corruption . MAPP provides the tools needed to help address bribery and corruption risks in our interactions with healthcare professionals, government, regulators, and business partners. By following MAPP and acting in accordance with applicable laws and Pfizer’s values, each Pfizer colleague contributes to our culture of ethics and integrity.

Further to our prohibition on all forms of bribery, we are committed to fostering a culture of ethics and integrity. Pfizer is committed to competing lawfully and ethically in the marketplace and expects every Pfizer Colleague and business partner to conduct all aspects of Pfizer business with integrity. Resources, training, and messaging emphasize the accountability of leaders to own compliance and engage in proactive risk management and ethical decision-making and to make clear that non-compliant conduct is not tolerated. Pfizer also strives to be an ethical leader within our industry by taking leading roles within industry associations and diverse business forums to advance anti-corruption efforts.

The aforementioned policies can be accessed via following web links:

https://www.pfzerltd.co.in/fles/Pfzer_2023BlueBook.pdf

https://www.pfzer.com/about/responsibility/compliance/anti-bribery-and-anti-corruption https://cdn.pfzer.com/pfzercom/MAPP_Summary_2022_Updated.pdf

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5. number of Directors/KMPs/employees/workers against whom disciplinary action was taken by any law enforcement agency for the charges of bribery/ corruption:

FY 2022 – 23 FY 2021 – 22
(Current Financial Year) (Previous Financial Year)
Directors - -
KMPs - -
Employees - -
Workers - -

6. Details of complaints with regards to conflict of interest:

FY 2022 – 23
(Current Financial Year)
FY 2021 – 22
(Previous Financial Year)
number
remarks
number
remarks
Number of
complaints
received
in
relation to issues of Confict of Interest
of the Directors


1
Unsubstantiated
allegation
-
-

Number of
complaints
received
in
relation to issues of Confict of Interest
of the KMPs

7. Provide details of any corrective action taken or underway on issues related to fines / penalties / action taken by regulators/ law enforcement agencies/ judicial institutions, on cases of corruption and conflicts of interest. – not Applicable

PRINCIPLE 2 BusINEssEs SHOuLD PrOvIDe GOODS AnD ServICeS In A MAnner THAT IS SuSTAInABLe AnD SAFe

essential Indicators

1. Percentage of r&D and capital expenditure (capex) investments in specific technologies to improve the environmental and social impacts of product and processes to total r&D and capex investments made by the entity, respectively.

Current Previous Details of improvements in environmental and social
Financial Year Financial Year impacts
(FY 2022-23) (FY 2021-22)
R&D - - -
Capex 10.42% 8.54% The capital expenditure includes expenses incurred towards
installation of solar panels at the Company’s Goa site which
helpin reduction of Greenhouse Gas(“GHG”)emissions.

2. a. Does the entity have procedures in place for sustainable sourcing? (Yes/no)

Yes. The Company, through its parent company Pfizer Inc., has procedures in place designed to ensure third party partner materials and services meet our standards. We select suppliers that are responsible, ethical, and reliable partners. After suppliers are selected and onboarded, they are required to comply with the Pfizer Inc.’s Responsible Sourcing guidelines and Supplier Conduct Principles, which are aligned to the Pharmaceutical Supply Chain Initiative.

Pfizer Inc.’s regular evaluation of external partners extends to assessing environmental, health, safety, and sustainability performance, including labour and human rights reviews. Our collaborations with our suppliers are focused on improving sustainability, compliance with laws, and alignment to our Supplier Conduct Principles and the Pharmaceutical Supply Chain Initiative Principles for Responsible Supply Chain Management. We act on these engagements and reviews by working together to improve operational efficiency and impact reductions.

The Company monitors the performance of and regularly audits its direct suppliers. Audit outcomes are used to drive continuous improvement in both performance and compliance. We require our suppliers to develop action plans in response to our audits and implement improved controls, as needed.

Efforts are being undertaken by the Company to educate its suppliers through webinars on the aforementioned guidelines and principles.

Web-link to Responsible Sourcing Guidelines:

https://www.pfzer.com/about/partners/B2B-and-suppliers/responsible-sourcing

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Corporate Overview Statutory Reports Financial Statements

  • b. If Yes, what percentage of inputs were sourced sustainably?

  • The Company does not currently track inputs that were sourced sustainably. Presently, efforts are being undertaken by the Company to enhance the sustainability of the supply chain by educating its suppliers through webinars on the aforementioned guidelines and principles.

3. Describe the processes in place to safely reclaim your products for reusing, recycling and disposing at the end of life, for (a) Plastics (including packaging) (b) e-waste (c) Hazardous waste and (d) other waste.

The Company’s purpose—Breakthroughs that change patients’ lives—guides its environmental priorities, with a focus on impact reduction, conservation of resources, and the minimization of waste arising from operations.

  • The Company’s sites consistently seek opportunities to reduce, reuse, repurpose and recycle materials such as packaging and plastics. The Company’s manufacturing unit has robust waste management systems in compliance with regulatory requirements and the Company’s internal Environment, Health and Safety (“EHS”) standards. All the waste generated within the manufacturing and office premises are segregated into hazardous waste, non-hazardous waste, e-waste and plastic waste which are disposed/recycled in accordance with the regulatory requirements.

  • The Company continues to undertake improvement projects (example: yield improvement, reduction of paper consumption, etc.) for reduction of waste generation at source in line with the Company’s environmental sustainability policies.

  • Plastic waste generated from the operations is disposed in accordance with the Extended Producer Responsibility (“EPR”) plan submitted by Pfizer Limited for plastic waste to the Central Pollution Control Board.

4. Whether extended Producer responsibility (ePr) is applicable to the entity’s activities (Yes / no). If yes, whether the waste collection plan is in line with the extended Producer responsibility (ePr) plan submitted to Pollution Control Boards? If not, provide steps taken to address the same.

  • Yes, EPR is applicable to the Company’s activities. The Company handles, processes and disposes plastic waste generated in line with the EPR plan submitted to the Central Pollution Control Board.

PRINCIPLE 3 BusINEssEs shouLD REsPECT aND PRoMoTE THe WeLL-BeInG OF ALL eMPLOYeeS, InCLuDInG THOSe In THeIr vALue CHAInS:

essential Indicators

1. a. Details of measures for the well-being of employees:

Category % of employees covered by
Total
(A)
Health
insurance
Accident
insurance
Maternity
benefts
Paternity
Benefts
Day Care
Facilities*
number
(B)
%
(B/A)
number
(C)
%
(C/A)
number
(D)
%
(D/A)
number
(e)
%
(e / A)
number
(F)
%
(F/A)
Permanent employees
Male 1342 1342
100%
1342
100%
-
-
1342
100%
-
-
Female 292 292
100%
292
100%
292
100%
-
-
292
100%
Total 1634 1634
100%
1634
100%
292
100%
1342
100%
-
-
Other than Permanent employees
Male 258 258
100%
258
100%
-
-
-
-
-
-
Female 127 127
100%
127
100%
127
100%
-
-
-
-
Total 385 385
100%
385
100%
127
100%
-
-
-
-

*The Company does not offer daycare facilities on its premises to its permanent employees. The Company provides reimbursement of creche expenses to working mothers as per the provision of applicable laws and internal policy.

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91

b. Details of measures for the well-being of workers:

Category % of workers covered by
Total
(A)
Health
insurance
Accident
insurance
Maternity
benefts
Paternity
Benefts
Day Care
Facilities*
number
(B)
%
(B/A)
number
(C)
%
(C/A)
number
(D)
%
(D/A)
number
(e)
%
(e / A)
number
(F)
%
(F/A)
Permanent workers
Male 67 67
100%
67
100%
-
-
67
100%
-
-
Female 1 1
100%
1
100%
1
100%
-
-
1
100%
Total 68 68
100%
68
100%
1
100%
67
100%
-
-
Other than Permanent workers
Male - -
-
-
-
-
-
-
-
-
-
Female - -
-
-
-
-
-
-
-
-
-
Total - -
-
-
-
-
-
-
-
-
-

*The Company does not offer daycare facilities on its premises. The Company provides reimbursement of creche expenses to working mothers as per the provision of applicable laws and internal policy.

2. Details of retirement benefits, for Current Financial Year and Previous Financial Year.

Benefts FY 2022 – 23
Current Financial Year
FY 2021 – 22
Previous Financial Year
no. of
employees
covered as
a % of
total
employees
no. of
workers
covered as
a % of
total
workers
Deducted
and
deposited
with
the
authority
(Y/n/n.A.)
no. of
employees
covered as
a % of
total
employees
no. of
workers
covered
as a
% of total
workers
Deducted
and
deposited
with the
authority
(Y/n/n.A.)
PF 100%
100%
-
100%
100%
-
Gratuity 100%
100%
-
100%
100%
-
ESI* 100%
100%
Y
100%
100%
Y
Others – Super Annuation -
38%
-
-
34%
-
  • ESI benefit is extended to all eligible employees.

Note: The Provident Fund, Gratuity and Superannuation contributions are deposited with the Company’s respective Trust Funds.

3. Accessibility of workplaces

are the premises / offices of the entity accessible to differently abled employees and workers, as per the requirements of the rights of Persons with Disabilities Act, 2016? If not, whether any steps are being taken by the entity in this regard.

Yes. The Company has provided the following arrangements at its premises: Dedicated parking, security support, disabled-friendly washrooms, adequate space for wheelchair movement, visual and audio alarms, emergency evacuation chair, ramps in the basement at entry points, etc.

The Company continues to work towards identifying the needs of employees with disabilities and proactively supporting them.

4. Does the entity have an equal opportunity policy as per the rights of Persons with Disabilities Act, 2016? If so, provide a web-link to the policy.

Yes, the Company has in place the equal employment opportunity policy in line with the Rights of Persons with Disabilities Act, 2016 for persons with physical or mental disabilities.

Web-link: https://www.pfzerltd.co.in/fles/pfzerincbluebook.pdf

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Corporate Overview Statutory Reports Financial Statements

5. return to work and retention rates of permanent employees and workers that took parental leave.

Gender Permanent employees
Permanent workers*
return to work rate
retention rate
return to work rate
retention rate
Male 92%
100%
-
-
Female 100%
100%
-
-
Total 94%
100%
-
-

*None of the permanent workers availed parental leave during the year under review

6. Is there a mechanism available to receive and redress grievances for the following categories of employees and worker? If yes, give details of the mechanism in brief:

Yes / No
(Ifyes, thengive details of mechanism in brief)
Permanent Workers Yes.
Other than Permanent
Workers
Courage is a core value, and we promote a speak up environment. Our whistleblowing
policies (e.g., Open Door policy) and strict anti-retaliation policies require reporting
Permanent Employees misconduct and encourage raising concerns about any issues. Retaliation against
Other than Permanent
Employees
anyone who seeks advice, raises a concern, reports misconduct, or provides information
in an investigation is prohibited. The Company takes all policy concerns seriously and,
to the extent violations of policy are identifed, takes appropriate disciplinary action and
corrective actions, including potential termination. We measure our culture of integrity
with surveys, and the results are used to focus leadership communications, training, and
other proactive improvement efforts.

We provide multiple channels for asking questions and raising potential compliance concerns, including anonymous reporting options where permitted by law, and keep matters as confidential as possible.

The avenues for raising concerns are listed in the Blue Book and on our website www.pfizerltd.co.in, both of which are publicly available. Every employee, irrespective of hierarchy, has access to the Employee Relations Investigations Group, Compliance or Legal Division, Office of the Ombudsman, People Experience Division of the Company and in appropriate and exceptional cases, concerns may be raised directly to the Chairman of the Audit Committee of the Company.

7. Membership of employees and worker in association(s) or unions recognized by the listed entity

Category FY 2022 – 23
Current Financial Year
FY 2021 – 22
Previous Financial Year
Total
employees
/ workers in
respective
category
(A)
no. of employees
/workers in
respective
category, who are
part of
association(s) or
union (B)
%
(B / A)
Total
employees
/ workers in
respective
category
(C)
no. of employees
/ workers in
respective
category, who
are part of
association(s) or
union (D)
%
(D / C)
Total Permanent
employees
1,634
0
-
2182
0
-
-
Male
1342
0
-
1,899
0
-
-
Female
292
0
-
283
0
-
Total Permanent
Workers
68
68
100%
186
186
100%
-
Male
67
67
100%
176
176
100%
-
Female
1
1
100%
10
10
100%

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8. Details of training given to employees and workers:

Category FY 2022-23
Current Financial Year
FY 2021-22
Previous Financial Year
Total
(A)
On Health and
safety measures
On Skill
upgradation
Total
(D)
On Health and
safety measures
On Skill
upgradation
no. (B)
%
(B / A)
no. (C)
% (C / A)
no.
(e)
%
(e / D)
no. (F)
%
(F / D)
employees
Male 1,342 1,342
100%
1,342
100%
1,899
1,899
100%
1,899
100%
Female 292 292
100%
292
100%
283
283
100%
283
100%
Total 1,634 1,634
100%
1,634
100%
2,182
2,182
100%
2,182
100%
Workers
Male 67 67
100%
67
100%
176
176
100%
176
100%
Female 1 1
100%
1
100%
10
10
100%
10
100%
Total 68 68
100%
68
100%
186
186
100%
186
100%

The Company provides regular trainings on health and safety to all its permanent employees. Trainings on skill upgradation includes both soft skills and functional skills. Further individual functions also provide trainings based on their specific needs and the same are not separately tracked.

9. Details of performance and career development reviews of employees and worker:

Category FY 2022-23
Current Financial Year
FY 2021-22
Previous Financial Year
Total (A)
no.(B)
% (B/A)
Total (C)
no.(D)
% (D/C)
employees
Male 1,342
1,342
100%
1,899
1,899
100%
Female 292
292
100%
283
283
100%
Total 1,634
1,634
100%
2,182
2,182
100%
Workers
Male 67
67
100%
176
176
100%
Female 1
1
100%
10
10
100%
Total 68
68
100%
186
186
100

10. Health and safety management system:

  • a. Whether an occupational health and safety management system has been implemented by the entity? If yes, the coverage of such system.

Yes, the Company has an occupational health and safety management system in place based on Pfizer Global EHS standards. The Global EHS Policy and supporting standards outline Pfizer’s approach to assessment, evaluation, elimination, and mitigation of EHS risks across its operations globally. In addition, they facilitate colleague engagement in EHS thereby enabling continuous improvement. Each Pfizer colleague and contingent worker plays a crucial role in facilitating a culture of EHS excellence where improvements, ideas, suggestions and opportunities are welcomed. Fostering this culture of interdependence with everyone looking out for each other enables Pfizer to meet its commitment to its patients. The said system covers the Company’s plant, head office, regional offices and all employees and workers based in those locations. Periodic internal and cross-site audits are conducted to improve the Company’s EHS practices and reduce workplace hazards.

b. What are the processes used to identify work-related hazards and assess risks on a routine and non-routine basis by the entity?

The Company uses Hazard Identification and Risk Assessment (“HIRA”) for routine and non-routine activities to identify and mitigate all current and reasonably foreseeable hazards. Further, the Company undertakes periodic audits, evaluations of emergency and crisis response plans and mock drills to help identify and assess work related hazards.

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Financial Statements

Corporate Overview

Statutory Reports

With a view to provide a safe and healthy work environment to its employees and workers, risk assessment is part of employees’ and workers’ online training program wherein the risk profile of each employee or worker is evaluated following which positive reinforcing conversations are held with the respective employee or worker.

In addition, the Company launched a focused program on Serious Injury and Fatality Prevention designed to increase hazard awareness and drive a more proactive approach to injury prevention.

Further, the India Driver Safety program of the Company focuses on reducing the risk associated with driving.

Further, the Company has systems in place for assessing ergonomic, occupational, process safety hazards and risks.

c. Whether you have processes for workers to report the work related hazards and to remove themselves from such risks.

Yes, the Company has established an internal mechanism to facilitate reporting of hazards at the workplace. The Company’s leaders set the tone for our strong culture of acting with integrity in all we do and support a speak-up culture in which all workers can raise concerns without fear of retaliation. Measures are subsequently taken to investigate and mitigate these hazards. The Company has established an internal EHS Committee that periodically reviews the mitigation steps taken.

  • d. Do the employees/ workers of the entity have access to non-occupational medical and healthcare services?

Yes, all employees and workers are covered under Company’s health insurance and accident policy.

11. Details of safety related incidents:

Details of safety related incidents:
Safety Incident/number Category
FY 2022-23
Current
Financial Year
FY 2021-22
Previous
Financial Year
Lost Time Injury Frequency Rate (LTIFR)
(per one million-person hours worked)
Employees
-
-
Workers
-
-
Total recordable work-related injuries Employees
-
-
Workers
-
-
No. of fatalities Employees
-
-
Workers
-
-
High consequence work-related injury or ill-health
(excluding fatalities)

Employees
-
-
Workers
-
-

12. Describe the measures taken by the entity to ensure a safe and healthy work place.

The foundation of Pfizer’s EHS program is robust EHS management systems. Pfizer Inc.’s EHS programs, applicable to all operations globally including the Company’s operations, place an emphasis on identifying and managing EHS risk. The programs are described within Global EHS Standards structured very similarly to the ISO 14001 framework with implementation at all sites verified through the Pfizer internal EHS audit program.

At the Company level, EHS governance is overseen by the Company’s internal EHS Committee that involves representation from all levels of the organization. EHS performance is regularly reviewed to help ensure high standards of conduct. The Company has a robust health and safety management system based on its internal standards which are aligned with applicable standards for occupational health and safety.

The Company uses EHS risk assessment as a business planning tool to proactively design and manage operations, thereby mitigating risk and preventing harm. Further EHS governance is subject to multiple audits at local and global level.

The Company has systematic processes for continued evaluation of risks and implementation of mitigation. Employees are given periodic training to equip themselves to work in a safe manner. The Company has a wellness center that offers primary medical services including medical emergencies. The Company also conducts wellness sessions as part of the wellness center program.

The Company also has a detailed emergency and crisis response plan for manufacturing site and office locations, and periodic mock drills are conducted to familiarize the employees for any imminent risks.

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13. number of Complaints on the following made by employees and workers:

number of Complaints on the following made by employees and workers:
FY 2022-23
(Current Financial Year)
FY 2021-22
(Previous Financial Year)
Filed during
the year
Pending
resolution
at the end of
year
remarks
Filed during
the year
Pending
resolution
at the end of
year
remarks
WorkingConditions -
-
-
-
Health & Safety -
-
-
-
Assessments for the year:
% ofyourplants and ofces that were assessed
Health and safety practices
100%
The Company conducts regular self-assessments for its Plant and Ofce facilities
to help ensure compliance with applicable health and safety requirements. Pfzer
conducts regular internal audits of all facilities.
Working Conditions
100%

14. Assessments for the year:

The Company conducts assessments based on regulatory requirement, if applicable, and the Company’s Internal Policies. Environmental working conditions in terms of air quality, noise etc. are monitored pursuant to applicable regulatory requirements. The Company conducts regular self-assessments for its Plant and Office facilities to help ensure compliance with applicable environmental requirements. Pfizer conducts regular internal audits of all facilities.

15. Provide details of any corrective action taken or underway to address safety-related incidents (if any) and on significant risks / concerns arising from assessments of health and safety practices and working conditions.

  • No Significant risks / concerns were identified during the reporting period and therefore, the Company is not currently undertaking any corrective actions to address significant risks / concerns arising from the assessments at Question 14 above. In the event of any such incident were to be reported, a root cause analysis is carried out by a trained team. Corrective and preventive actions are then formulated considering the hierarchy of controls. Identified actions are shared across the network for horizontal implementation and tracked to completion.

PRINCIPLE 4: BusINEssEs SHOuLD reSPeCT THe InTereSTS OF AnD Be reSPOnSIve TO ALL ITS STAKeHOLDerS

1. Describe the processes for identifying key stakeholder groups of the entity.

  • Across the organisation, we engage regularly with a variety of stakeholders, including employees, shareholders / investors, value chain partners, suppliers, government, industry associations, not-for-profit organisations and communities. Key stakeholder groups are identified on the basis of Company’s industry dynamics, business model and the influence & impact they have on the Company.

2. List stakeholder groups identified as key for your entity and the frequency of engagement with each stakeholder group


group
Stakeholder Whether identifed Channels of communication Frequency of Purpose and scope of
Group as vulnerable (email, SMS, newspaper, Pamphlets, engagement engagement including key
& Marginalized Advertisement, Community (Annually/ Half Topics and concerns raised
Group (Yes/no) Meetings, notice Board, Website), yearly/ Quarterly During such engagement
Other / others )
Employees No Employee Townhall • Periodical • Business and performance


Senior leadership engagements
Wellness sessions
• On a need basis
• Periodical
updates.
• Pfzer’s purpose and strategy.
Training programs & onboarding • Regularly • Physical & mental wellbeing



sessions
Internal communication
Yammer
Intranet portal
Annual Employee Pulse Survey
• Regularly
• Regularly
• Regularly
• Annual
sessions.
• Code of conduct, Ethics &
compliance, Cyber security.
• Diversity, equity and inclusion.
• New skills, learning &
development.

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96

Corporate Overview Statutory Reports Financial Statements

Stakeholder Whether identifed Channels of communication Frequency of Purpose and scope of
Group as vulnerable (email, SMS, newspaper, Pamphlets, engagement engagement including key
& Marginalized Advertisement, Community (Annually/ Half Topics and concerns raised
Group (Yes/no) Meetings, notice Board, Website), yearly/ Quarterly During such engagement
Other / others )
Shareholders
/ Investors
No
Quarterly fnancial statements
disseminated on Stock exchanges,
website of the Company and
Newspaper publication

Quarterly
• Financial performance
• Operational performance
• Business strategy &
performance

Annual Report disseminated on
Stock exchanges, website of the
Company
Shareholder interaction at
the Annual General Meeting,
dissemination of the proceedings

Annually
Annually
• CSR programs
• Corporate Governance
• Material changes / disclosures
/ updates
• Resolution of queries.
and outcome of the general
meetings on Stock Exchanges,
website of the Company
Press releases Need basis
Announcement through stock Need basis
exchanges, Company website
Dedicated email ID for Investors Need basis
Value Chain No In Market Visits Event Based • To enhance access to
Partners Meetings Periodic medicines in various
geographies.
• To develop a strong
partnership for uninterrupted
supply of vital medicines.
• To achieve higher market
share through better coverage
and penetration.
• To create awareness about
portfolio and initiatives.
• Partner for credit worthiness
and fair business practices.
• To address any query/
feedback by value chain
partners.
Suppliers No Visits Quarterly • To help ensure business
Audits Annually continuity.
Grievance Mechanism Permanent • To identify and close gaps,
Engagement Programs Event Based if any, at supplier facilities
related to cGMP.
• To seek their confrmation on
compliance with our Suppliers
Code of Conduct.
• Create awareness on ESG
parameters.
• To address any feedback/
queries related to the Product.
Government No Meetings, As required Discussions of policy matters such
Communication as access and affordability, pricing,
Public Consultation through
industry associations
availability of new therapies in
Government programs, regulatory
processes etc.

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97

PRINCIPLE 5 BuSIneSSeS SHOuLD reSPeCT AnD PrOMOTe HuMAn rIGHTS

essential Indicators

1. employees and workers who have been provided training on human rights issues and policy(ies) of the entity, in the following format:


the following format:
,
Category FY 2022 – 23
Current Financial Year
FY 2021 – 22
Previous Financial Year
Total (A)
no. of
employees /
workers
covered (B)
%
(B / A)
Total (C)
no. of
employees /
workers
covered (D)
% (D / C)
employees
Permanent 1634
1634
100%
2182
2182
100%
Other thanpermanent 385
385
100%
382
382
100%
Total employees 2019
2019
100%
2564
2564
100%
Workers
Permanent 68
68
100%
186
186
100%
Other thanpermanent -
-
-
-
-
-
Total Workers 68
68
100%
186
186
100%

Note: Training on Human Rights elements forms part of Pfizer’s Blue Book, which is mandatory for all permanent and other than permanent employees and permanent workers of the Company. The Company has deployed an e-module on Blue Book for training of the employees. Additionally, all employees and permanent workers in a procurementrelated function supporting manufacturing and supply operations are trained on Pfizer’s global labour and human rights standard.

2. Details of minimum wages paid to employees and workers:

Category FY 2022 – 23
Current Financial Year
FY 2021 – 22
Previous Financial Year
Total
(A)
Equal to
Minimum
Wage
More than
Minimum
Wage
Total
(D)
no.
(B)
%
(B / A)
no.
(C)
%
(C / A)
Equal to
Minimum
Wage
More than
Minimum
Wage
no.
(e)
%
(e / D)
no.
(F)
%
(F / D)
employees
Permanent 1634 -
-
1634
100%
2182
-
-
2182
100%
Male 1342 -
-
1342
100%
1899
-
-
1899
100%
Female 292 -
-
292
100%
283
-
-
283
100%
Other than Permanent 385 -
-
385
100%
382
-
-
382
100%
Male 258 -
-
258
100%
256
-
-
256
100%
Female 127 -
-
127
100%
126
-
-
126
100%
Workers
Permanent 68 -
-
68
100%
186
-
-
186
100%
Male 67 -
-
67
100%
176
-
-
176
100%
Female 1 -
-
1
100%
10
-
-
10
100%
Other than Permanent - -
-
-
-
-
-
-
-
-
Male - -
-
-
-
-
-
-
-
Female - -
-
-
-
-
-
-
-

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Corporate Overview Statutory Reports Financial Statements

3. Details of remuneration/salary/wages, in the following format:

Male
Female
number
Median remuneration*/
salary/ wages
of respective category
(**)**<br>**number**<br>**Median remuneration*/**<br>**salary/ wages**<br>**of respective category**<br>**(**)
Board of Directors(BOD) 6
1,20,74,034
1
22,30,000
KeyManagerial Personnel(KMP) 4
2,63,41,338
-
-
Employees other than BOD and
KMP

1,338
9,36,255
292
12,43,007
Workers 67
6,18,447
1
7,60,448
  • Median remuneration excludes perquisites value

4. Do you have a focal point (Individual/ Committee) responsible for addressing human rights impacts or issues caused or contributed to by the business? (Yes/no)

Yes, the Company has an Employee Relations Investigations Group for addressing matters and issues related to human rights. The Company has further formulated Internal Complaints Committee which addresses sexual harassment related grievances.

5. Describe the internal mechanisms in place to redress grievances related to human rights issues.

  • The Company is committed to conducting business in an ethical and responsible manner. This includes respecting human rights throughout its operations.

The Company has a whistleblower mechanism and open door policy wherein any employee irrespective of hierarchy has access to the Employee Relations Investigations Group, and in appropriate cases, to the Corporate Compliance Group.

For all grievances that are routed to the Employee Relations Investigations Group and in certain cases to the Corporate Compliance Group, necessary action is taken in line with the underlying internal polices and regulations applicable to the workplace.

The Company also has the Internal Complaints Committee (ICC) which addresses sexual harassment related grievances. Any case that is raised is thoroughly and confidentially investigated. If found guilty, appropriate action is taken against the accused. The Company has a zero-retaliation policy in place designed to ensure no adverse actions against the complainant.

6. number of Complaints on the following made by employees and workers:

FY 2022 – 23
Current Financial Year
FY 2021 – 22
Previous Financial Year
Filed
during the
year
Pending
resolution
at the
end ofyear
remarks
Filed
during the
year
Pending
resolution
at the
end ofyear
remarks
Sexual Harassment* 1
0

1
0
Discrimination at workplace




Child Labour




Forced Labour /Involuntary
Labour





Wages




Other human Rights related
issues





  • Also forms part of complaints reported under ‘Employees and Workers’ under Section A(VII)(23) of this report.

7. Mechanisms to prevent adverse consequences to the complainant in discrimination and harassment cases

Retaliation against anyone who seeks advice, raises a concern, reports misconduct, or provides information in an investigation is strictly prohibited by our anti-retaliation policy that protects whistleblowers.

The Company has adopted a policy in accordance with the Sexual Harassment of Women at Workplace (Prevention, Prohibition, and Redressal) Act, 2013 whereby an aggrieved woman can submit a complaint which must be investigated by the Internal Complaints Committee with absolute confidentiality.

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The Company has in place a whistle-blower / vigil mechanism through which its directors, employees and stakeholders can report their genuine concerns about illegal or unethical behaviour, actual or suspected fraud or violation of the Company’s code of conduct or ethics policy. The mechanism provides for safeguards against victimization of persons who use such mechanism.

If any individual, regardless of his or her role in the Company, retaliates against an employee who has truthfully and in good faith reported a potential violation, the Company will take appropriate action—even if it later turns out that the employee was mistaken in reporting the matter originally.

The Company also conducts training and awareness programs for all its employees on periodic basis to embed a Speak Up Culture.

8. Do human Rights requirements form part of your business agreements and contracts? (Yes/no)

Yes, the contracts which the Company executes with its suppliers contain obligations on the suppliers to comply with all applicable laws. Further, after suppliers are selected and onboarded, they are expected to comply with the Company’s Responsible Sourcing Guidelines and Supplier Conduct Principles which are aligned to the Pharmaceutical Supply Chain Initiative.

9. Assessments for the year

% of your plants and ofces that were assessed (by entity or
statutory authorities or thirdparties)
Child labour 100%
Forced/involuntarylabour 100%
Sexual harassment 100%
Discrimination at workplace 100%
Wages 100%
Others –please specify -

10. Provide details of any corrective actions taken or underway to address significant risks / concerns arising from

the assessments at Question 9 above. –

No Significant risks / concerns were identified during the reporting period and therefore, the Company is not currently undertaking any corrective actions to address significant risks / concerns arising from the assessments at Question 9 above. In the event of any such incident were to be reported, a root cause analysis is carried out by a trained team. Corrective and preventive actions are then formulated considering the hierarchy of controls. Identified actions are tracked to completion.

PRINCIPLE 6: BusINEssEs shouLD REsPECT aND MAKe eFFOrTS TO PrOTeCT AnD reSTOre THe envIrOnMenT essential Indicators[1]

1. Details of total energy consumption (in joules or multiples) and energy intensity:

(in Giga Joules)
Parameter FY 2022 – 23 FY 2021 – 22
(Current Financial Year) (Previous Financial Year)
Total electricityconsumption(A) 20,697 18,878
Total fuel consumption(B) 885 2140
Energyconsumption through other sources(C) - -
Total energy consumption (A+B+C) 21,582 21,018
Energy intensity per rupee of turnover (Total energy 8.90 8.05
consumption in Giga Joules/turnover in INR Crore)

2. Does the entity have any sites / facilities identified as designated consumers (DCs) under the Performance, Achieve and Trade (PAT) Scheme of the Government of India? (Y/n) If yes, disclose whether targets set under the PAT scheme have been achieved. In case targets have not been achieved, provide the remedial action taken, if any.

Not Applicable, as the Company does not fall in the category of industries mandated under PAT scheme.

1 Except as noted otherwise, the Essential Indicators reported in this section for Principle 6 include the Company’s Goa plant and six leased offices in India.

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100

Corporate Overview Statutory Reports Financial Statements

3. Provide details of the following disclosures related to water:

Parameter FY 2022 – 23 FY 2021 – 22
(Current Financial Year) (Previous Financial Year)
Water withdrawal by source (in kilolitres)
(i)Surface water
(ii) Groundwater 18,670 20,764
(iii)Thirdpartywater 16,598 14,054
(iv)Seawater/desalinated water
(v)Others
Total volume of water withdrawal (in kilolitres) 35,268 34,818
(i + ii + iii + iv + v)
Total volume of water consumption (in kilolitres) 35,268 34,818
Water intensity per rupee of turnover 14.55 13.34
(Water consumed in KL/turnover in INR Crore)

4. has the entity implemented a mechanism for Zero Liquid Discharge? If yes, provide details of its coverage and implementation.

No. We have an onsite wastewater treatment facility at the Goa manufacturing plant including Primary, Secondary and Tertiary treatment in line with the current site Consent.

5. Please provide details of air emissions (other than GHG emissions) by the entity:

Parameter unit FY 2022-23 FY 2021-22
(Current Financial Year) (Previous Financial Year)
NOx ppmv 695.75 674.21
Sox Kg/hr 0.039 0.03
Particulate matter(PM) mg/Nm3 19.7 21.20
Persistent organicpollutants(POP) - - -
Volatile organic compounds(VOC) - - -
Hazardous airpollutants(HAP) - - -
Others –please specify - - -
  • NOx, Sox and PM are as per the source emission monitoring report for Diesel Generators at Goa Plant. Further the Company does not measure POP, VOC and HAP as per our Consent conditions.

Note: Indicate if any independent assessment/ evaluation/assurance has been carried out by an external agency? (Y/N) If yes, name of the external agency.

Yes, SGS India Private Limited, a laboratory approved by Ministry of Environment and Forest has performed an assessment in line with permit conditions.

6. Provide details of greenhouse gas emissions (Scope 1 and Scope 2 emissions) & its intensity, in the following format:


format:
,
Parameter unit FY 2022-23 (Current FY 2021-22 (Previous
Financial Year) Financial Year)
Total Scope 1 emissions(Break-up of the GHG Metric tonnes of 63 149
into CO2, CH4, N2O, HFCs, PFCs, SF6, NF3, if CO2 equivalent
available)
Total Scope 2 emissions(Break-up of the GHG Metric tonnes of 3,653 3,433
into CO2, CH4, N2O, HFCs, PFCs, SF6, NF3, if CO2 equivalent
available)
Total Scope 1 and Scope 2 emissions per lakh Metric tonnes of 0.015 0.013
rupee of turnover CO2 equivalent
/ turnover in
INR Lakh

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101

7. Does the entity have any project related to reducing Green House Gas emission? If Yes, then provide details.

Yes, the Company follows stringent environmental health standards and has created a model for environmental sustainability with focus on conservation of resources, renewable energy, and waste minimization.

The Company has opted for Green Power tariff under ‘Switch to Green initiative’ from February 1, 2023 and accordingly the power requirement at the Head Office is sourced through renewable sources of energy.

The Company is working towards Pfizer enterprise level goal of achieving the voluntary Net-Zero Standard by 2040. The Company has installed 200 KWP of solar panels at the Goa manufacturing plant as a part of the Company’s continued journey toward renewable energy. This solar project provides 13% of the Goa plant’s total energy needs.

8. Provide details related to waste management by the entity:

Provide details related to waste management by the entity:
Parameter FY 2022-23 FY 2021-22
(Current Financial Year) (Previous Financial Year)
Total Wastegenerated (in metric tonnes)
Plastic waste(A) 47.33 44.16
E-waste(B) 1.489 0.555
Bio-medical waste(C) 0.156 0.097
Construction and demolition waste(D) N/A N/A
Batterywaste(E) N/A N/A
Radioactive waste(F) N/A N/A
Other Hazardous waste. Please specify, if any.(G) 26.67 25.98
Other Non-hazardous waste generated(H). Please specify, if 91.25 82.36
any. (Break-up by composition i.e. by materials relevant to the
sector)
Total (A+B + C + D + E + F + G+ H) 166.90 153.15
For each category of waste generated, total waste
recovered through recycling, re-using or other recovery
operations (in metric tonnes)
Category of waste
(i)Recycled 104.66 107.61
(ii)Re-used - -
(iii)Other recoveryoperations - -
Total 104.66 107.61
For each category of waste generated, total waste
disposed by nature of disposal method (in metric tonnes)
(i)Incineration 20.97 22.62
(ii)Landflling - -
(iii)Other disposal operations – composting 5.20 5.006
Total 26.17 27.626

9. Briefly describe the waste management practices adopted in your establishments. Describe the strategy adopted by your company to reduce usage of hazardous and toxic chemicals in your products and processes and the practices adopted to manage such wastes.

Pfizer has a long history of using the concepts of green chemistry and promoting them across the industry. Through scientific innovation Pfizer strives to design more efficient processes that can reduce the environmental impact of our medicines throughout the product life cycle. Central to Pfizer’s sustainable medicines program is the minimization of waste across all sites globally. Pfizer sites consistently seek opportunities to reduce, reuse, repurpose, and recycle materials such as packaging and plastics.

The Company has adopted waste management systems in compliance with regulatory requirements, Pfizer’s Global EHS policy, and the Company’s internal EHS policy.

Plastic waste generated from the Company’s operations at its manufacturing site in Goa is disposed in accordance with the Plastic Waste Management Rules, 2016. The Goa Plant has undertaken continuous improvement projects.

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Financial Statements

Corporate Overview

Statutory Reports

(example: yield improvement, reduction paper consumption etc.) in line with Pfizer internal enterprise environmental sustainability goals.

10. If the entity has operations/offices in/around ecologically sensitive areas (such as national parks, wildlife sanctuaries, biosphere reserves, wetlands, biodiversity hotspots, forests, coastal regulation zones etc.) where environmental approvals / clearances are required, Please specify the details in the following format.

  • S. no. Location of operations/ Types of operations Whether the conditions of environmental approval/ offices clearance are being complied with? ((Y/n) If no, the reasons thereof and corrective action taken, if any.

Not Applicable

11. Details of environmental impact assessments of projects undertaken by the entity based on applicable laws, in the current financial year:

As per the notification issued by the Ministry of Environment, Forests and Climate Change (MOEFCC) in India, an Environmental Impact Assessment (EIA) is supposed to be carried out for industries which have an adverse impact on the environment. The pharmaceutical sector was not identified as an industry which requires an EIA pre-clearance by the MOEFCC.

12. Is the entity compliant with the applicable environmental law/ regulations/ guidelines in India; such as the Water (Prevention and Control of Pollution) Act, Air (Prevention and Control of Pollution) Act, environment protection act and rules thereunder (Y/n). If not, provide details of all such non-compliances

  • Yes, the Company has complied with all the environment related applicable legislations during the financial year ended March 31, 2023.

PRINCIPLE 7: BusINEssEs, WhEN ENgagINg IN INFLuENCINg PuBLIC AnD reGuLATOrY POLICY, SHOuLD DO SO In A MAnner THAT IS reSPOnSIBLe AnD TrAnSPArenT

essential Indicators

1. a. Number of affiliations with trade and industry chambers/ associations.

  - The Company is affiliated with 5 (five) trade and industry chambers / associations.
  • b. List the top 10 trade and industry chambers/ associations (determined based on the total members of such body) the entity is a member of/ affiliated to:
S. no. name of the trade and industry chambers/ associations reach of trade and industry chambers/
associations (State/national)
1 Organization of Pharmaceutical Producers of India(OPPI) National
2 Federation of Indian Chambers of Commerce and Industry National/State
(FICCI)
3 US India Strategic PartnershipForum(USISPF) National
4 US India Business Council (USIBC) National
5 The BombayChamber of Commerce and Industry National/State

2. Provide details of corrective action taken or underway on any issues related to anti- competitive conduct by the entity, based on adverse orders from regulatory authorities.

name of the Authority Brief of the case Corrective action taken

Not Applicable

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103

PRINCIPLE 8: BuSIneSSeS SHOuLD PrOMOTe InCLuSIve GrOWTH AnD eQuITABLe DeveLOPMenT:

essential Indicators

1. Details of Social Impact Assessments (SIA) of projects undertaken by the entity based on applicable laws, in the current financial year.

name and
brief details of
sIa Notifcation Date of
Notifcation
Whether conducted
by independent
results
communicated in
relevant Web
– Link
projects external agency public domain
(Yes /no) (Yes / no)
Not Applicable

2. Provide information on project(s) for which ongoing rehabilitation and resettlement (r&r) is being undertaken by your entity, in the following format:

Sr.
no.
name of Project for which
r&r is ongoing
State District no. of Project
afected Families
% of PAFs covered
by r&r
Amounts paid
to PAFs in the
(PAFs) FY
Not Applicable

3. Describe the mechanisms to receive and redress grievances of the community:

The Company has in place a whistle blower / vigil mechanism through which its directors, employees and stakeholders can report their concerns about illegal or unethical behaviour, actual or suspected fraud or violation of the Company’s code of conduct or ethics policy. The mechanism provides for adequate safeguards against victimization of persons who use such mechanism.

4. Percentage of input material (inputs to total inputs by value) sourced from suppliers:

FY 2022 – 23 FY 2021 – 22
Current Financial Year Previous Financial Year
Directlysourced from MSMEs/smallproducers 23% 32%
Sourced directly from within the district and Materials are sourced from suppliers across India as well as
neighboring districts imported from overseas suppliers and delivered to Goa site and
other contract manufacturingsites.

PRINCIPLE 9: BusINEssEs shouLD ENgagE WITh aND PRovIDE vaLuE To ThEIR CoNsuMERs IN a REsPoNsIBLE MAnner

essential Indicators

1. Describe the mechanisms in place to receive and respond to consumer complaints and feedback.

The Company treats customer complaints with utmost importance and has established a mechanism for addressing and redressal of customer complaints.

The Company also has a dedicated team for receiving consumer complaints and feedback, which are thereafter shared with the respective departments. All the grievances received through various available channels are registered and tracked with a unique number through the global Complaint management system. Grievances are addressed / resolved through investigation and thereafter response is provided to customer.

The Company has dedicated helpline numbers and Email ID through which patients / consumers, healthcare professionals and other stakeholders can approach the Company for reporting adverse events or product related complaints. Additionally, the Company’s field force receives product related complaints/AE’s which are shared with the respective departments. More details can be found on the link Pfzer India Customer Care No. | India Customer Care.

The customer complaints received at [email protected] are managed in accordance with the standard procedure. Based on its nature, the complaint is forwarded to the respective department for their further action.

Pfizer Employees have the additional responsibility to report safety information that they may encounter even when not at work.

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Financial Statements

Corporate Overview Statutory Reports

2. Turnover of products and/ services as a percentage of turnover from all products/service that carry information about:


about:
As a percentage of total
turnover
Environmental and socialparameters relevant to theproduct
Safe and responsible usage 100%
Recyclingand/or safe disposal

3. number of consumer complaints in respect of the following:

FY 2022 – 23
(Current Financial Year)
remarks
received
during the
year
Pending
resolution
at end of
year
FY 2021 – 22
(Previous Financial Year)
remarks
received
during the
year
Pending
resolution
at end of
year
Dataprivacy



Advertising



Cyber-security



Delivery of essential
services




Restrictive Trade Practices



Unfair Trade Practices



Other - Customers* 199
-
252
16
  • Also forms part of complaints reported under ‘Customers’ under Section A(VII)(23) of this report

4. Details of instances of product recalls on account of safety issues:

Number Reasons for recall Voluntary Recalls 1 During the applicable reporting period (April 1, 2022 to March 31, 2023), the Company initiated one recall, to the retail level of fourteen batches of Diamox Tablets, distributed to the Indian market. The Company had divested Diamox in 2020 and thereafter ceased manufacture of this product. The recall was initiated following an out of specification observed for dissolution during retained sample testing in certain batches. As a precautionary measure, the Company recalled all batches that were distributed and within shelf life in the market. The recall was in alignment with the Marketing Authorization Holder of Diamox. Forced Recalls

5. Does the entity have a framework/ policy on cyber security and risks related to data privacy? (Yes/no) If available, provide a web-link of the policy.

Yes, the Company has a policy in place for cybersecurity and risks related to data privacy. The Company understands the importance of protecting and safeguarding sensitive information and has established a framework to protect data from unauthorised access and piracy.

The privacy policy is available on Company’s website – https://www.pfzerltd.co.in/privacy

6. Provide details of any corrective actions taken or underway on issues relating to advertising, and delivery of essential services; cyber security and data privacy of customers; re-occurrence of instances of product recalls; penalty / action taken by regulatory authorities on safety of products / services. – Not Applicable.

For and on behalf of Board of Directors

Meenakshi nevatia Pradip Shah Managing Director Chairman DIn: 08235844 DIn: 00066242

Mumbai, May 15, 2023

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