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NLB — Annual Report 2025
Apr 9, 2026
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NLB Group Annual Report 2025
Inspiration
for Success
NLB Group
Annual Report 2025
NLB Group
Annual Report 2025
2
NLB Group
Overview
Business Report
Sustainability
Statement
Financial Report
398 Financial Report
401
Independent Auditor’s Report
405
Statement of Management’s Responsibility
583
NLB Group Directory
586
Definitions and Glossary of Selected Terms
33 Business Report
34
Strategy
37
Funding Strategy, MREL Compliance,
and Capital
42
Risk Factors and Outlook
47
Overview of Financial Performance
70
Segment Analysis
86
NLB Group Key Members
97
Risk Management
110
IT and Cyber Security
114
People and Culture
116
Corporate Governance
126
Compliance and Integrity
128
Internal Audit
129
Corporate Governance Statements
156
Disclosure on Shares and Shareholders
of NLB
159
Events after the End of the
2025 Financial Year
160
Reconciliation of Financial Statements
in Business and Financial Part of the Report
162
Alternative Performance Indicators
169
NLB Group Chart
170
Organisational Structure of NLB
171
Sustainability Statement
Forward-looking statements
The expectations, forecasts and statements regarding future developments that are
contained in this report are based on assumptions and are contingent on a number of
factors that will come into play in the future. Consequently, the actual situation may turn
out to be different.
Contents
4 Overview
5
NLB Group at a Glance
7
Statement by the Management Board of NLB
9
Statement by the Chairman
of the Supervisory Board of NLB
12
Inspired by Our Home Region
13
Key Highlights
17
Key Events
21
Shareholders Structure and Market
Performance of NLB’s Shares and GDRs
24
Macroeconomic Environment
30
Regulatory Environment
The NLB Group has long been a
generous patron of both Slovenian
and regional culture and the
arts in general. This commitment
reached a landmark milestone
in 2025 with the opening of the
MUZA, a new gallery operating
under the NLB’s auspices.
The MUZA’s mission is to
inspire and engage the public
by showcasing the NLB Art
Collection – a national treasure
of the Republic of Slovenia and
one of the country’s largest
private collections – together
with contemporary works by the
region’s most distinguished artists.
Yet the MUZA is more than just
a gallery: it is also a museum and
an academy. A dedicated banking
museum takes the visitors on
a journey through 200 years of
Slovenia’s financial history.
With its exhibits, the MUZA brings
to life the evolution of money,
banking practices, and the crucial
role of banks as both institutions
and supporters of the arts, making
this impact tangible and accessible
to all.
Both collections are carefully
managed by the NLB’s Cultural
Heritage Institute, which
continually expands them through
acquisitions and ensures they
remain a source of inspiration for
generations to come.
OVERVIEW
Explore NLB Group’s 2025 Overview:
key achievements and milestones, rooted
in Southeastern Europe – our home region
and our inspiration for success.
5
NLB Group
Overview
NLB Group at Glance
MB Statement
SB Statement
Regional Presence
Key Highlights
Business Report
Sustainability
Statement
Financial Report
NLB Group at a Glance
Note: Number of active clients in NLB Group banking members. Core financial members include seven banks with 381 branches, four leasing companies and three asset management companies. Ratings refer to long-term credit rating
and Outlook. On 3 March 2026, Moody’s upgraded NLB’s long-term issuer credit ratings by one notch to A2 from A3 with stable outlook. For more information on ratings, see the chapter
Events after the End of the 2025 Financial Year
.
Morningstar Sustainalytics rating was awarded in early 2025 for FY 2024; the 2025 result was not available at the reporting date.
7
banks
with
381
branches
4
leasing
companies
3
asset
management
companies
Vision:
The Group will look after the financial needs
of its clients and improve the quality of life in its home
region – Southeastern Europe.
NLB Group
Strategy
2030
Foresees a doubling
of
NLB Group’s balance sheet,
revenues, and profit
by 2030.
Designed to
support the long-
term development
of the
NLB Group and the broader
economic environment
in Southeastern Europe.
Sustainable
banking
• Sustainability is
embedded
in the Group Strategy
and
fully integrated into
business processes.
• The established NLB Group
Climate (Net-Zero) Strategy
steers decarbonization
in lending, investments,
and operations.
ESG Risk Ratings
Morningstar Sustainalytics 2024:
10.5 (low risk),
ranking the Group
in the t
op 5
th
percentile of global
banks
and earning
Top Regional
and Top Industry badges
.
S&P Global ESG Score 2025:
59 points
Strong credit fundamentals supported by solid liquidity and stable/positive outlooks.
Ratings
Number of active clients
more than
2.9
million
Total capital
EUR
3,926
million
Total operating income
EUR
1,303
million
Total assets
EUR
31,475
million
Employees
8,107
A3
Positive
2024
A3
Positive
2025
BBB
Stable
2024
BBB+
Stable
2025
Moody’s
S&P Global Ratings
7
Overview
NLB Group at Glance
MB Statement
SB Statement
Regional Presence
Statement
Statement by the Management Board of NLB
Esteemed Shareholders,
Great and compelling stories all share a few building
blocks: meaningful challenges, captivating characters,
significant transformation, and emotional resonance.
They give us something to believe in. And they inspire us
– to dream and to act. At the NLB Group,
we are writing
our own story – one of clear ambition, focus, and
growth
. As our reflections of the year 2025 clearly show,
also
one with plenty of inspiration
.
In 2025, the world witnessed no shortage of challenges,
leaving a global, regional and local footprint. The
global macroeconomic environment was marked by
a slowdown in economic activity, with key headwinds
including persistent geopolitical tensions in Ukraine
and the Middle East influencing supply chains, the
energy market, commodity prices, and defence
budgets, intensified trade and tariff wars, weak demand
in Europe and China, and a restrictive, albeit less
aggressive than before, monetary policy.
In
our home region of Southeast Europe
, inflation
declined but remained elevated, continuing to put
upward pressure on investments in talents. Nevertheless,
wage growth supported an improvement in purchasing
power and eligibility for lending, asset management and
insurance solutions. With above all, public infrastructural
investment remained supportive,
growth stayed solid
,
despite trade tensions and slower growth among key
European partners weighing on performance.
Banking operated in an environment of lower interest
rates and gradual disinflation, while the ECB’s key rate
cuts stimulated significant growth of credit activity.
Risks remained present but prudently managed,
ensuring operational stability and
strong asset quality
.
The demand for banking services remained robust,
positively impacting
NLB Group’s performance,
resulting in EUR 503.1 million in profit after tax
at
the end of 2025. ROTE remained solid (at 15.2%), and
normalised ROE is still attractive.
The result reflects the Group’s unwavering commitment
to justifying the trust of NLB’s shareholders, who in 2025
received
dividends in two tranches
, totalling
EUR 257.2
million
, or 50% of NLB Group’s net profit for the year
2024. In contrast, financial bottom-line outperformance,
strong strategic execution, and a focus on sustainable
operations resulted in recognition for the Bank and the
Group. In June, the
rating agency S&P raised NLB’s
long-term issuer credit rating
by one notch
to BBB+
from BBB with a stable outlook, while in early 2025 the
NLB Group received an improved
ESG Rating of 10.5
from
Morningstar Sustainalytics
and later in the year
also achieved an improved
S&P Global ESG Score of 59
.
On 3 March 2026, the
rating agency Moody’s upgraded
NLB’s long-term issuer credit rating
by one notch to
A2
from A3 with a stable outlook.
These, however, were not the only welcoming NLB-
related news connected to
international capital
markets
. In January, NLB issued new 4NC3 senior
preferred notes of EUR 500 million to meet its MREL
requirements. Later, in November, NLB successfully
concluded the bookbuilding process for its pioneer
perpetual NC5 Additional Tier 1 notes in the
benchmark amount of EUR 300 million with significant
oversubscription, resulting in a very reasonable yield
of 6.5% p.a. and signalling strong investor confidence.
The notes, which obtained a credit rating of BB- by S&P
Global Ratings, are strengthening and optimising NLB
Group’s capital position, ensuring that NLB is now
well
established for the next period of growth
, which will be
organic and potentially M&A driven as well.
With an eye on market trends, NLB Group continuously
explores opportunities for meaningful, value-accretive
acquisitions to strengthen its foothold in the markets
it serves, after having in 2025 strongly expanded
its services in the field of leasing. After obtaining all
regulatory approvals, the legal and technical merger of
NLB Lease&Go, leasing, Ljubljana, and Summit Leasing
Slovenija, Ljubljana were successfully concluded in
July. The merged entity operates under the name
NLB
Lease&Go, leasing, Ljubljana,
and has become the
leading provider of leasing services
on the Slovenian
market. It is now also a part of one of the largest leasing
ecosystems across the region, with operations in Serbia,
North Macedonia, and Croatia, as well as a recently
established NLB Car&Go company with an online
vehicle sales platform.
The strong capital position of the Bank also supports
the Group’s ambitious
business strategy
with the aim
of reaching more than EUR 50 billion in total assets,
more than EUR 2 billion of recurring revenues, and a
profit of more than EUR 1 billion by 2030. The strategy
commenced at the beginning of the year, further gaining
momentum after
Reinhard Höll joined the Management
Board
of NLB
as the seventh member and Chief
Transformation Officer (CTO) in June, who later also took
charge of IT and back office.
In addition to initiatives on retail, corporate, and
investment banking, and payments, one of the strategy’s
key pillars is the
transformation of the operating
model
from a product-oriented to a customer-centric
approach. This shift is seen by our efforts to expand
and invest in the ecosystem of adjacent banking
services, such as asset management, bancassurance,
trade finance, leasing, payment rails, among others.
Digital transformation advances brought our customer
experience closer to the best-in-class peers and
challengers, and the
digital core products sales share
in Slovenia to 36.0%
, while
Group digital penetration
exceeded 61.8%
, keeping us firmly on track to achieve
our 80% target by 2030.
8
Overview
Statement
Recognising AI as a key driver of productivity and cost
savings across the banking sector, the Group is also
investing in large-scale AI initiatives
, driving process
optimisation through advanced data and analytics,
comprehensive employee upskilling in AI, and the rollout
of a Group-wide generative AI platform to transform
operations and customer experience.
These deliberate strategic investments in technology, AI,
and people – the latter earned NLB the
Top Employer
certificate for the 10
th
consecutive year – are driving
NLB’s transformation into a faster and more efficient
organisation. They aim to
increase speed and reduce
the cost to serve
, while continuously
improving
customer satisfaction
, resulting in more extensive
cross-sell and market share growth. They are also the
foundation of our long-term competitiveness, enabling
faster, more efficient, and more personalised client
service. We believe the future of banking belongs to
those who
see beyond transactions
– to those who
build relevant relationships
Banks and other companies in the NLB Group are
deeply intertwined with the local environment,
supporting it not only through services and solutions,
but also through
sports
sponsorships
and a variety
of projects such as
NLB Youth Sports
. The Group’s
contribution also extends to
donations
for various
causes, which in 2025 focused on the health of children,
as well as the
promotion of culture
– a mission that
reached its culmination in the grand
opening of the
MUZA Gallery in Ljubljana
, operating under the
auspices of NLB.
With all this, our story writes itself in 2026 as well.
We will further accelerate our transformation and
strategy delivery, focusing on growth, innovation,
and sustainability, while maintaining prudent risk
management in an uncertain global environment. And
above all, we will continue finding inspiration all around
us: in a job well done, in growth, in services rendered,
in our strategy that is well on track, in stronger ties
among colleagues, in our communities supported, in
milestones celebrated, in our home region ... all leading
to
inspiration for success
Yours truly,
Management Board of the NLB d.d.
Hedvika Usenik
Member
Andrej Lasič
Member
Archibald Kremser
Member
Reinhard Höll
Member
Blaž Brodnjak
Chief Executive Officer
Peter Andreas Burkhardt
Member
Antonio Argir
9
Overview
Statement
Statement by the Chairman
of the Supervisory Board of NLB
1 Shane Parrish:
Brain Food,
December 2025.
To Our Shareholders,
“Short-term results come from intensity. Long-term
results come from consistency. Ninety percent of success
can be boiled down to consistently doing the obvious
thing for a longer period of time without thinking that
you’re smarter than you are.”
By borrowing the above quote
1
, I only tried to
describe the mental model your NLB Group should
be, and is, pursuing when trying to execute on its
strategic promises, embedded in our Strategy 2030,
communicated as our EUR 2 billion (topline) / EUR 1
billion (bottom line) / EUR 50 billion (asset size) 5-year
triangle targets.
Your Supervisory Board is of the opinion that the
“obvious” for NLB Group boils down to:
Focus on customer centricity and serving the client
with an increased speed-to-serve and decreasing
cost-to-serve.
Focus on continuously pushing for an increased
digitalisation of our services and products (client view),
and faster process re-engineering and automation
(organisation view), basically making our business
model completely future-proof ready.
Focus on hospitality and expanded ecosystem of
services, the banking model is developing into mid-to-
long term, moving beyond broad client segmentation
to individualisation, basically delivering data-driven
access to products and services that earn and cement
trust in an era of fading loyalty across our industry
segments.
Focus on credible double-digit growth targets across
all key loan categories and fee driven business (like
payments, bancassurance, trade finance, wealth
management…) and prioritising steady and profitable
growth rather than keeping Return on tangible equity
and/or payouts at peak levels, thus maintaining
10
flexibility between EPS growth and distributions.
Focus on capital efficiency and balance sheet
discipline – product by product, client by client if
needed, down to individual risk-weighted assets, all
based on our RORAC signalling system logic – to free
up trapped capital with precision and put it to work
where it earns more.
Focus on pursuing potential inorganic growth that adds
reach in specific segments and geographies, or that
bring distinct capabilities in a specialised area.
We also think that being humble (and “not thinking of
being smarter”) simply means that NLB should:
Continue to try to catch the pace of digitally native
banking role models when it comes to new digital
products development speed, technical delivery speed
and consequential product profitability uptake, all
applicable for retail and micro/SME clientele.
Continue to redefine the flow of our IT work to meet the
standards of higher efficiency and quality, measured
predominantly through the ratio of how much time we
spend on thinking vs building the new product features.
Continue to baseline our employees’ headcount
according to end-to-end client journey processes,
so that we can come to clear conclusions where the
additional efficiency gains are realistic, given the
expected impact of technology (including AI-driven
solutions) on internal processes and their much-needed
constant re-engineering.
Continue to try to understand and deploy an agile
way of working, institutionalising the so called “tribe
model”, with the goal to drastically shorten delivery
cycles and raise quality by fully integrating business, IT,
and control functions, and part ways with traditional
hierarchical organisation – all with the purpose to
unlock gains in efficiency and customer satisfaction.
We are basically talking about all the banking business
model elements which have to-date already proven
to be working well in the best-of-class digitally
transformed world’s leading banks and/or digitally
native banking sector leaders who show the way for the
“future of banking”.
But we are also aware that Europe remains fragmented
– strategically and structurally. Unlike the U.S., Europe
has no single dominant banking champion. Narrowing
down the picture to our core region – South-East
Europe – we sometimes mention that our fragmented
markets (classified as frontier markets, albeit arguably
they should bear the emerging markets classification)
are sort of a limiting factor for the quick valuation
upside re-rating of your NLB Group today. But you
should also know this fact preserves long-term
consolidation optionality. And we stand ready to play in
this field as well.
That said, we should maintain the intensity levels while
we work. And we should focus on consistency as our
key mid-to-long term promise. And we should continue
rigorously learning from the best-of-class. Maintaining
the growth mindset at the core of our thinking. For that
to happen, NLB Group will continue to heavily invest in
both technology and talent.
To continue enabling our clients to enjoy the benefits of
their purchasing and investment decisions today, while
spreading the sustainable cost of funding them over
the future. All while we will be expensing our decisions
now, so that our key constituencies (meaning you, our
shareholders, our employees and wider society) can
enjoy their outcomes and benefits long into the future.
Yours truly,
Supervisory Board of NLB d.d.
Primоž Karpe
Chairman
NINA IVANOVIĆ
Serbia
Forest, 2018
wire, metal rods, and spray paint
430 × 218 × 0.8 cm
New acquisition
A wire drawing in space transforms
a flat photograph of a forest
into a fragile three-dimensional
experience of nature.
INSPIRATION
FOR SUCCESS
(i) Number of active clients for banking entities.
(ii) In 2025, a change of methodology by the Central Bank of Serbia.
(iii) Market share of the leasing portfolio.
(iv) Merged entity: The legal merger between Summit Leasing Slovenija, Ljubljana and NLB Lease&Go, leasing, Ljubljana was completed on 4 July 2025, followed by the operational merger on 7 July 2025. The merged entity operates
under the name NLB Lease&Go, leasing, Ljubljana.
(v) Including intra-group exposure of EUR 138.8 million to Mobil Leasing, Zagreb.
(vi) Market share as at 30 September 2025.
(vii) Market share as at 30 November 2025.
For further information on NLB Group subsidiaries, please refer to the chapter
NLB Group Key Members
Result after tax
503.1
(in EUR millions)
Total assets
31,474.8
(in EUR millions)
Active clients
2,960,125
(i)
Inspired by Our Home Region
NLB Lease&Go, leasing, Ljubljana
(iv)
Result
after tax
21.9
1,369.8
(v)
Market share
by total assets
(iii)
37.5%
(iv), (vi)
Mobil Leasing, Zagreb
Result
after tax
1.4
168.8
Market share
by total assets
(iii)
3.8%
(vi)
NLB Lease&Go Leasing Beograd
Result
after tax
0.6
173.1
(iii)
8.5%
(vi)
NLB Skladi, Ljubljana
Assets under
management
3,616.2
(in EUR milliions)
of AUM
42.1%
in mutual funds
Result
after tax
14.5
NLB Fondovi, Beograd
Assets under
66.4
(in EUR milliions)
of AUM
3.0%
in mutual funds
Result
after tax
-0.6
NLB Fondovi, Skopje
104.6
of AUM
21.3%
0.1
NLB Lease&Go Skopje
-0.5
41.4
(iii)
n.a.
NLB, Ljubljana
33.1%
Active clients
737,216
426.9
19,061.0
NLB Banka, Banja Luka
21.5%
(vii)
216,982
29.5
1,333.7
NLB Komercijalna Banka, Beograd
10.2%
(ii)
1,043,052
153.8
6,062.4
NLB Banka, Prishtina
17.1%
(vi)
252,713
40.4
1,634.2
NLB Banka, Skopje
16.8%
475,435
61.5
2,551.3
NLB Banka, Sarajevo
6.3%
135,716
16.9
1,139.7
NLB Banka, Podgorica
14.6%
99,011
26.3
1,152.9
13
Strong performance and resilient growth,
supported by the leasing integration, confirm
the robustness of the business model despite
margin pressure
Profit a.t.
447
2022
503
2025
236
2021
551
2023
173
NGW
(i)
N Banka
515
2024
52
DT
(ii)
(i) NGW = negative goodwill = gains from bargain purchase
(ii) DT = deferred tax: increase of deferred tax assets and first recognition of deferred tax liability for withholding tax on dividends
Net interest income
Gross loans to customers
13,397
10,903
14,064
954
N
Banka
16,721
19,093
970
SLS
Group
31 Dec
2022
31 Dec
2021
31 Dec
2023
31 Dec
2024
31 Dec
2025
Non-performing loans (NPLs)
2021
367
2022
328
2023
301
2024
330
2025
470
2021
409
2022
505
2023
934
947
833
14
Capital
20.1%
TCR
vs. 15.75% requirement (incl. P2G)
Dividend payout in 2025
EUR
257.2
representing 50% of last year’s profit and
corresponding to a strong dividend yield of over 7%
Environmental
EUR
653
of new sustainable financing, supporting
the green transformation of our clients
MREL
43.8%
MREL ratio
vs. 34.71% requirement
MREL funding (stock)
2,410.0
New MREL funding in 2025:
EUR 800 million
Social
59%
increase of employee engagement
in 10 NLB Group members
Asset quality
29 bps
Cost of risk
NPE ratio
1.4%
(EBA definition)
Governance
ESG Risk Rating
10.5
low risk
by Morningstar Sustainalytics
in early 2025 for FY 2024;
the 2025 result was not available at the reporting date.
15
Key performance indicators
Table 1:
Key financial indicators for NLB Group and NLB
NLB
2023
Income statement data
Net interest income
947
934
833
419
432
373
Net non-interest income
(i)
356
308
260
393
378
266
Net non-interest income (BoS)
409
354
300
405
389
277
Net revenue (BoS)
1,735
1,671
1,432
1,040
1,062
828
Total costs
(i)
-617
-566
-502
-301
-279
-238
Tax on balance sheet
-34
-33
-
-34
-33
-
Operating costs (BoS)
-702
-642
-541
-346
-323
-249
Result before impairments and provisions
652
643
591
478
498
401
Impairments and provisions
-60
-37
-14
-15
14
78
Gains less losses from capital investments in subsidiaries, associates, and joint ventures
1
3
1
-
-
-
Result before tax
593
608
578
463
512
479
Result of non-controlling interests
16
16
13
Result after tax
503
515
551
427
478
514
Financial position statement data
31,475
28,035
25,942
19,061
16,975
16,015
Gross loans to customers
19,093
16,721
14,064
9,740
8,816
7,277
Impairments and valuations of loans to customers
-388
-358
-329
-186
-158
-121
Net loans to customers
18,705
16,364
13,735
9,555
8,657
7,156
Financial assets
7,088
6,324
4,804
5,266
4,548
3,016
Deposits from customers
24,510
22,206
20,733
13,450
12,294
11,882
Equity
3,782
3,226
2,883
3,003
2,526
2,249
Non-controlling interests
79
72
65
Total off-balance sheet items
8,642
7,336
6,301
7,132
6,108
5,291
Key financial indicators
a) Capital adequacy
Total capital ratio
20.1%
18.7%
20.3%
26.4%
24.4%
25.2%
Tier 1 ratio
17.4%
15.8%
16.9%
22.0%
19.6%
19.7%
CET1 ratio
15.4%
15.3%
16.4%
18.9%
18.8%
18.8%
Total RWA (in EUR millions)
19,510
18,216
15,337
11,962
11,153
9,207
RWA / Total assets
62.0%
65.0%
59.1%
62.8%
65.7%
57.5%
b) Asset quality
NPL coverage ratio 1 (coverage of gross non-performing loans with impairments for all loans)
82.7%
108.7%
110.0%
65.3%
107.2%
87.9%
NPL coverage ratio 2 (coverage of gross non-performing loans
with impairments for non-performing loans)
49.4%
62.7%
64.6%
45.5%
70.4%
61.2%
NPL coverage ratio (EBA definition)
(ii)
50.2%
63.5%
65.6%
45.7%
70.6%
61.4%
NPL coverage ratio (EBA definition) (BoS)
(iii)
50.2%
63.5%
65.6%
45.7%
70.6%
61.4%
NPL volume (in EUR millions)
470
330
301
285
148
138
NPL ratio (internal def.; NPL / Total loans)
2.0%
1.6%
1.5%
2.4%
1.4%
1.2%
Net NPL ratio (internal def.; net NPL / Total net loans)
1.0%
0.6%
0.5%
1.3%
0.4%
0.5%
NPL ratio (EBA definition)
(ii)
2.4%
2.0%
2.1%
2.8%
1.6%
1.9%
NPL ratio (EBA definition) (BoS)
2.0%
1.6%
1.5%
2.4%
1.4%
1.2%
NPE ratio (EBA definition)
1.4%
1.1%
1.1%
1.4%
0.8%
0.9%
NPE ratio (EBA definition) (BoS)
(iv)
1.1%
1.1%
0.8%
0.9%
Received collaterals / NPL
46.7%
55.9%
58.1%
38.4%
48.5%
58.7%
NPL collateral received / NPL (EBA definition)
64.8%
67.0%
45.6%
68.1%
61.3%
67.1%
Credit impairments and provisions / RWA
0.2%
0.1%
-0.1%
0.4%
0.3%
0.0%
c) Profitability
Net interest margin (BoS)
(v)
3.2%
3.5%
3.4%
2.3%
2.6%
2.5%
16
NLB
Financial intermediation margin (BoS)
4.6%
4.8%
4.6%
4.5%
5.0%
4.4%
Operational business margin
(vi)
4.6%
5.0%
4.8%
3.4%
3.8%
3.7%
ROE b.t.
16.8%
19.1%
21.6%
16.9%
21.2%
26.0%
ROA b.t.
2.0%
2.3%
2.3%
2.5%
3.1%
3.3%
ROE a.t.
14.5%
16.5%
21.0%
15.6%
19.8%
27.9%
ROA a.t.
1.7%
1.9%
2.2%
2.3%
2.9%
3.5%
d) Business costs
Operating costs / Average total assets (BoS)
2.4%
2.4%
2.2%
1.9%
2.0%
1.7%
CIR
(vii)
47.4%
45.6%
45.9%
37.0%
34.5%
37.3%
Total costs / RWA
3.2%
3.1%
3.3%
2.5%
2.5%
2.6%
Total costs / Total assets
1.9%
1.6%
1.6%
1.5%
e) Liquidity
Liquidity assets / Short-term financial liabilities to non-banking sector
42.2%
43.7%
51.9%
56.2%
54.7%
66.5%
Liquidity assets / Average total assets
33.7%
34.5%
41.0%
41.6%
40.0%
51.5%
Liquidity Coverage Ratio (LCR)
199.2%
197.2%
245.7%
243.1%
235.6%
299.7%
Net stable funding ratio (NSFR)
163.7%
167.6%
187.3%
156.2%
155.1%
175.0%
f) Leverage ratio
Leverage ratio
10.3%
9.9%
9.6%
13.1%
12.4%
10.9%
g) Other
Market share in terms of total assets
33.1%
31.3%
30.2%
LTD
76.3%
73.7%
66.2%
71.0%
70.4%
60.2%
Total revenues / RWA
6.7%
6.8%
7.1%
6.8%
7.3%
6.9%
Key indicators per share
Shareholders
(viii)
5,945
4,649
3,457
Shares
20,000,000
20,000,000
The corresponding value of one share (in EUR)
10
10
10
Book value (in EUR)
169.8
157.1
139.9
130.9
122.1
108.3
Branches
Number of branches
381
409
418
69
69
68
Employees
Number of employees
8,107
8,322
7,982
2,469
2,523
2,554
NLB Rating
NLB Outlook
International credit ratings
S&P
BBB+
BBB
BBB
Stable
Stable
Stable
Moody’s
A3
A3
A3
Positive
Positive
(i) Tax on balance sheet excluded from Total costs. Operating lease for NLB Group is presented on a net basis: non-interest income and related costs are netted by the amount of amortisation.
(ii) Loans and advances without loans and advances classified as held for sale, cash balances at central banks, and other demand deposits.
(iii) Loans and advances, including cash balances at CBs and other demand deposits.
(iv) The carrying amount of debt instruments measured at fair value through other comprehensive income (FVOCI) is increased by value adjustments due to impairments.
(v) Calculated on the basis of average total assets.
(vi) Calculated as Net income from operational business (Net interest income - Tier 2 expenses + Net fee and commission income + Recurring net income from financial operations)/Average total assets.
(vii) Tax on balance sheet is excluded from the calculation from 2024 on. CIR is adjusted to the new methodology ‒ operating lease is presented on a net basis: non-interest income and related costs are netted by the amount of amortisation.
(viii) As per the share register of Central Securities Clearing Corporation (KDD). The shares are listed on the Ljubljana Stock Exchange. The Bank of New York (the “GDR Depositary”) represented in the share register of KDD as a single
holder is not the beneficial owner of shares. It holds shares in its capacity as the depositary for the GDR holders. The GDRs representing shares are issued against the deposit of shares and are listed on the London Stock Exchange.
Therefore, the number in the share register of KDD does not represent all final beneficial owners of the Bank shares. The rights under the deposited shares can be exercised by the GDR holders only through the GDR Depositary, and
individual GDR holders do not have any direct right to either attend the general meeting of Bank’s shareholders or to exercise any voting rights under the deposited shares.
Further details on the definition of certain indicators in this table are available in the chapter
Alternative Performance Indicators
17
Key Events
11
12
2
4
1
6
10
8
3
5
7
9
New member
of NLB’s
Management
Board
appointed
Convocation of the
General Meeting
of NLB
Merger
of NLB Lease&Go,
leasing, Ljubljana
and Summit Leasing
Slovenija, Ljubljana
Apple Pay available
to all
NLB clients
across SEE
Issuance of
EUR 500 million
senior preferred notes
Top Employer
certificate
MUZA Gallery opening
First
dividend payment
128.6
Major upgrade of
NLB Klik
Standard and Poor’s
upgraded NLB’s
credit rating
Launch of
NLB Private app
Launch of
NLB Trading app
NLB won
Websi awards
Merger
of SLS HOLDCO,
Ljubljana and Summit
Leasing Slovenija,
Ljubljana
New
SREP
requirement
Issuance of
EUR 300 million
Additional Tier 1 notes
NLB won
two gold
the! Awards
Second
dividend payment
128.6
Charitable donations
across the Group
markets
Launch of
Digital first card
18
January
·
Issuance of senior preferred notes:
On 21 January
2025, NLB issued new 4NC3 senior preferred notes of
EUR 500 million to meet its MREL requirements
(ISIN: XS2972971399).
·
Top Employer certificate:
The Top Employers Institute
awarded the Bank the prestigious Top Employer
certificate for the 10
th
consecutive year.
February
·
Early redemption of notes:
On 5 February 2025, NLB
executed the early redemption of NLB Tier 2 notes in
the aggregate nominal amount of EUR 10.5 million
(ISIN: XS2113139195).
·
New member of NLB’s Management Board:
The Supervisory Board of NLB, upon the
recommendation from the Management Board,
appointed Reinhard Höll as the seventh member of the
Management Board.
·
Establishment of NLB Car&Go:
Following the successful
acquisition of the online vehicle sales platform
doberavto.si, the NLB Group established the NLB
Car&Go company as a wholly-owned subsidiary of
NLB Lease&Go, leasing, Ljubljana.
March
MREL requirement:
NLB received the decision of the
Bank of Slovenia relating to the MREL requirement,
which replaces the previous decision from the BoS.
NLB must comply with the MREL requirement on
a consolidated basis at the NLB Resolution Group,
consisting of NLB and other members of the NLB
Group, excluding banks, which amounts to 29.93% of
TREA (excluding CBR) and 11.24% of LRE. This decision
supersedes the previous BoS decision on the MREL
requirement from December 2023, which amounted to
30.66% of TREA (excluding CBR) and 10.69% of LRE.
MUZA Gallery:
The new gallery MUZA, operating
under the auspices of NLB, officially opened its doors.
The NLB Art Collection, considered Slovenia’s most
extensive private art collection, is now accessible to the
general public.
April
Convocation of the General Meeting of NLB:
NLB announced the convocation of the 44
th
General
Meeting of shareholders of NLB for 16 June 2025.
May
Merger of SLS HOLDCO, Ljubljana and Summit
Leasing Slovenija, Ljubljana:
On 9 May 2025, SLS
HOLDCO was officially merged with Summit Leasing
Slovenija, Ljubljana. As a result, SLS HOLDCO ceased to
exist as an independent legal company.
June
The General Meeting of NLB confirmed an increase
in dividend payout and reappointed a member of
the Supervisory Board:
At the 44
th
General Meeting
of NLB, shareholders adopted numerous resolutions
proposed by the Management or/and Supervisory
Board of NLB. Among these was the allocation of
distributable profit from the previous year, with part
of the profit paid out as dividends in the total amount
of EUR 128.6 million (representing EUR 6.43 gross per
share) on 24 June 2025. The General Meeting also
reappointed Islam Osama Bahgat Zekry for another
four-year term of office as a Supervisory Board
member of NLB. It took note of the new employee
representative Tatjana Jamnik Skubic being elected
by the NLB’s Works Council after the term of office of
Tadeja Žbontar Rems expired.
The ECB consents to Reinhard Höll as NLB’s CTO:
The ECB consented to the appointment of Reinhard
Höll as the seventh member of the Management Board
of NLB and Chief Transformation Officer (CTO) with a
five-year term of office.
Major upgrade of NLB Klik:
NLB has significantly
upgraded its online and mobile banking platform
NLB Klik, introducing a redesigned interface and
enhanced features. The changes assist users in
tracking payments, managing banking services, and
confirming transactions.
Standard and Poor’s upgraded NLB’s credit rating:
The rating agency S&P raised NLB’s long-term issuer
credit rating by one notch to BBB+ from BBB with a
stable outlook, based on financial outperformance and
strong strategic execution.
July
Merger of NLB Lease&Go, leasing, Ljubljana and
Summit Leasing Slovenija, Ljubljana, with operations
continuing under the name NLB Lease&Go, leasing,
Ljubljana, becoming the leading leasing provider in
Slovenia:
After obtaining all regulatory approvals and
registering the acquisition, NLB Lease&Go, leasing,
Ljubljana, was legally merged with Summit Leasing
Slovenija, Ljubljana on 4 July 2025, while technical
migration finished on 7 July 2025. The merged entity
operates under the name NLB Lease&Go, leasing,
Ljubljana and has become the leading provider of
leasing services on the Slovenian market.
Apple Pay available to all NLB clients across SEE:
With the introduction of Apple Pay in the remaining NLB
Group banks in North Macedonia, Kosovo, and Bosnia
and Herzegovina, all NLB clients across SEE now have
access to Apple Pay. NLB was the first bank in the
region to roll out Apple Pay across all of its markets.
The NLB Group published the second round of
net-zero disclosure report:
The report provides a
thorough summary of the NLB Group’s initiatives
and advancements in aligning the financing of GHG
emissions from the Group’s lending portfolios with
trajectories aimed at achieving Net-Zero emissions by
2050 or earlier.
August
NLB Private app:
NLB has launched a
non-transactional app for Private Banking clients – NLB
Private – offering a faster, more digital experience with
24/7 access to information on assets, products and
investment strategies.
September
· NLB Trading app:
NLB has launched a new mobile
app, NLB Trading, providing clients with a fast,
transparent, and straightforward way to manage their
trading.
Websi awards:
The NLB website received two Websi
awards – Best Website and Best UX – reflecting the
success of new digital platforms across the NLB Group.
19
October
New SREP requirement:
The ECB issued a new SREP
decision for NLB Group, under which the Pillar 2
Requirement was reduced from 2.12% to 2.10% and the
Pillar 2 Guidance from 1.00% to 0.75%. The new SREP
decision applies as of 1 January 2026.
November
Issuance of Additional Tier 1 notes:
On 26 November
2025, NLB issued new perpetual NC5 Additional Tier
1 notes of EUR 300 million for strengthening and
optimising capital position (ISIN: XS3227899989).
NLB won two gold PR awards:
NLB Group won
two gold the! Awards at the 2025 Croatian Public
Relations Association conference, recognising the
Welcoming ATM project in the Public Relations for
Large Companies category and NLB Investor Day in
the Events category.
December
Dividend payment:
At its 45
General Meeting in
2025, shareholders of NLB approved the payment
of the second dividend tranche in the amount of
EUR 128.6 million (EUR 6.43 gross per share), payable
on 23 December 2025. Together with the first tranche
paid in June, the total dividend payout for 2025
amounted to EUR 257.2 million, representing 50% of the
previous year’s profit and corresponding to a strong
dividend yield of more than 7%.
Charitable donations in 2025:
The Group made nine
charitable donations across all markets where it
operates, reflecting its commitment to children and
communities in Southeast Europe. NLB allocated
EUR 129,750 in holiday donations in Slovenia,
supporting the Pediatric Clinic in Ljubljana and the
Clinical Department of Reproduction at the University
Medical Centre in Ljubljana.
Digital first card:
NLB introduced an instant digital
debit card, enabling clients to receive it immediately in
digital form in the NLB Pay wallet upon ordering and
start using it right away for online payments, in-store
purchases, and cash withdrawals, following the rollout
of this functionality across other NLB Group banks.
ŠEJLA KAMERIĆ
Bosnia and Herzegovina
Base, 2022–2025
used scarves, printed textile
variable dimensions
Commission
A monumental tapestry made of
used scarves weaves the personal
stories of their previous owners
into an unbroken rope, symbolising
the power of women’s labour, the
cyclical nature of consumption,
and collective resilience.
INSPIRATION
FOR SUCCESS
21
Shareholders Structure and Market Performance
of NLB’s Shares and GDRs
Shareholder structure of NLB
The Bank’s shares are listed on the Prime Market
sub-segment of the Ljubljana Stock Exchange (ISIN
SI0021117344, Ljubljana Stock Exchange trading symbol:
NLBR), and the GDRs representing shares are listed on
the Main Market of the London Stock Exchange (ISIN:
US66980N2036 and US66980N1046, London Stock
Exchange GDR trading symbol: NLB and 55VX). Five
GDRs represent one NLB share.
Table 2:
NLB’s main shareholders as at 31 December 2025
(i)
Shareholder
Number of
shares
Percentage
of shares
Bank of New York on behalf
of the GDR holders
(ii), (iii)
9,152,391
45.76
of which EBRD
/
>5 and <10
of which Brandes
Investment Partners, L.P.
(iv)
/
>5 and <10
Republic of Slovenia (RoS)
5,000,001
25.00
Other shareholders
5,847,608
29.24
Total
100.00
(i) This information is sourced from the NLB’s shareholders’ book that
is accessible at the web services of CSD (Central Security Depository,
Slovenian: KDD - Centralna klirinško depotna družba) and available
to CSD members. The information on major holdings is based on
self-declarations by individual holders pursuant to the applicable
provisions of Slovenian legislation, which require that the holders of
shares in a listed company notify the company whenever their direct
and/or indirect holdings pass the set thresholds of 5%, 10%, 15%, 20%,
25%, 1/3, 50%, or 75%. The table lists all self-declared major holders
whose notifications have been received. In reliance on this obligation
vested with the holders of major holdings, the Bank postulates that no
other entities nor any natural person hold directly and/or indirectly ten or
more percent of the Bank’s shares.
(ii) The Bank of New York holds shares in its capacity as the depositary
(the GDR Depositary) for the GDR holders and is not the beneficial owner
of such shares. The GDR holders have the right to convert their GDRs
into shares. The rights under the deposited shares can be exercised by
the GDR holders only through the GDR Depositary, and individual GDR
holders do not have any direct right to either attend the shareholders’
meeting or exercise any voting rights under the deposited shares.
(iii) The information on GDR ownership is based on self-declarations by
individual GDR holders as required pursuant to the applicable provisions
of Slovenian law.
(iv) The information on GDR ownership is based on self-declarations
made by Brandes Investment Partners, L.P. on 5 December 2024.
29.24%
Other shareholders
25%
+ 1 share
Republic of Slovenia
45.76%
shares in GDR format
GDR holders with shares >5% and <10%:
• EBRD
• Brandes Investment Partners, L.P.
22
Market performance
of NLB’s shares and
GDRs
STOXX 600, the main European stocks index, began
2025 at approximately 510 points, reached its lowest
level of the year at 470 on 9 April, and closed the year
above 590 points, recording a 13.7% annual gain – its
strongest performance since 2021. The April low was
driven by concerns over U.S.–China tariffs, weaker
manufacturing data, and a cautious sentiment. The
subsequent recovery was propelled by a wave of
positive Q1 earnings across Europe. In June, the index
gained momentum, rising on renewed optimism around
U.S.–China trade talks, alongside signs of a stabilisation
in euro area manufacturing and service PMIs. Further
gains were observed in mid-to-late 2025, supported by
Germany’s EUR 50 billion infrastructure plan, which
fuelled the equipment manufacturing, transport, and
retail sectors and renewed confidence in cyclical
earnings. By late December, the STOXX 600 reached a
record high of 592 points, driven by continued strength
in mining and precious metals, as well as year-end
investor positioning.
The STOXX 600 Banks Subindex began 2025 at 212
points, weighed down by lingering tariff concerns, tight
deposit margins, and broad market risk aversion. A
strong recovery through H1 carried the index above 300
by mid-year, supported by tariff relief in Q2, including
the suspension of U.S. tariffs, which boosted the market
sentiment and highlighted strong earnings, enhanced
capital buffers, and potential loan growth. In July 2025,
the index stabilised because of resilient net interest
margins, rising loan demand, improved structural
hedges, stable policy, fiscal support, and strong return
projections. In September, a slight dip occurred amid
caution ahead of the U.S. FED meeting, as rate-sensitive
financials retreated while investors awaited clarity
on U.S. policy. By Q4, the index had climbed into the
350–360 range, driven by continued strong earnings
and loan growth amid a favourable rate environment,
with banks benefiting from improved trading income
and reduced funding costs. The weaker U.S. dollar and
risk-on sentiment environment supported cross-border
banking flows. Defensive positioning and improving
capital dynamics sustained momentum through
December. Overall, 2025 proved a standout year for
European banks, fuelled by cyclical tailwinds, tariff
relief, robust loan growth, and stronger-than-expected
earnings. Climactic gains around key macro updates
and Central Bank signals propelled the index towards
356 points by year-end.
The SBI TOP Index rose by approximately 33.1% in 2025,
trading within a range of 1,667 points to a multi-year
high of 2,536 points on 22 October 2025. The index
advanced steadily through mid-year, as Slovenian blue-
chip companies reported solid Q1 fundamentals and
broad-based revenue growth, reinforcing expectations
of sustained earnings momentum. The index closed the
year at 2,505 points, as NLB confirmed a second 2025
dividend in December, reinforcing the strong capital
return theme among heavyweights – a direct support for
index sentiment. Strong operating results and generous
payouts from Slovenia’s blue-chip companies added
fuel to the year’s robust performance.
Share price
growth
in 2025, more than
42%
and close to 55% total return
(including dividends)
Close to EUR
1.5 million
was the combined average
regular trading volume per day
(excluding block trades)
Figure 1:
NLB share price movements on the Ljubljana Stock Exchange and NLB GDR price movement
on the London Stock Exchange (in EUR)
Source: Ljubljana Stock Exchange, Bloomberg.
GDR
Shares (NLBR)
GDR (NLB)
Shares
40.00
39.00
38.00
37.00
36.00
35.00
34.00
33.00
32.00
31.00
30.00
29.00
28.00
27.00
26.00
25.00
24.00
23.00
22.00
21.00
20.00
200.00
195.00
190.00
185.00
180.00
175.00
170.00
165.00
160.00
155.00
150.00
145.00
140.00
135.00
130.00
125.00
120.00
Jan 2025
Feb 2025
Mar 2025
Apr 2025
May 2025
Jun 2025
Jul 2025
Aug 2025
Sep 2025
Oct 2025
Nov 2025
Dec 2025
23
NLB’s stock (NLBR) opened at EUR 127.50 in 2025. In
early April, it declined from EUR 139.50 to EUR 122.50,
before rebounding by 5.6% on 10 April, which reflecting
the impact of the U.S. tariff shock and its subsequent
partial suspension, and unsettled global markets
in early Q2. This was followed by de-escalation and
an improving sentiment later in the quarter. NLBR
pushed through EUR 169–171 in late August, supported
by strong H1 results. NLB reported a profit after tax
of EUR 274.4 million for H1 and highlighted strategy
execution, which resulted in the share price reaching
an all-time high in early August. On 6 November, NLB
closed at EUR 180.50, up 2.6%, marking the start of a
strong Q4 trading range. The Q4 results reported a profit
of EUR 97.0 million for the quarter and EUR 503.1 million
YtD, driven by a 14% YtD loan growth, a resilient topline
performance, and improving fee income – while
management reiterated its 2030 strategic ambitions.
NLB successfully issued EUR 300 million AT1 (perpetual
NC5) notes at a 6.5% yield, tightening IPT by 50 bps on
strong demand. The transaction enhanced Tier 1 and
TCR, supporting the bank’s long-term growth plan. In
December, NLB confirmed a second 2025 dividend of
EUR 6.43 gross per share, bringing the total annual
payout to EUR 257.2 million or EUR 12.86 per share. The
stock closed the year at EUR 182.5, recording a 43.1%
growth in 2025.
NLB shares and GDRs
Table 3:
NLB shares information
Share information
31 Dec 2025
Total number of shares issued
Highest closing price (in 2025)
EUR 183.0
Lowest closing price (in 2025)
EUR 122.5
Closing price as at 30 December 2025
EUR 182.5
NLB Group book value per share
EUR 169.8
NLB Group earnings per share (EPS)
EUR 25.2
Price/NLB Group book value (P/B)
1.1
Dividend per share (for the
previous business year)
EUR 12.86
Market capitalisation
EUR 3,650,000,000
(i) No market on 31 December 2025.
Indices
The Bank’s shares are included in several indices: the
SBITOP index, SBITOP TR index, and ADRIA prime index
of the Ljubljana Stock Exchange, FTSE Frontier Index,
MSCI Frontier, and MSCI Slovenia, S&P Eastern Europe
BMI, S&P Emerging Frontier Super Composite BMI, S&P
Extended Frontier 150, S&P Frontier BMI, S&P Frontier
Ex-GCC BMI, S&P Slovenia BMI, as well as the STOXX
All Europe Total Market, STOXX Balkan Total Market,
STOXX Balkan Total Market ex-Greece & Turkey, STOXX
EU Enlarged Total Market, STOXX Eastern Europe 300,
STOXX Eastern Europe 300 Banks, STOXX Eastern
Europe Large 100, STOXX Eastern Europe Total Market,
STOXX Eastern Europe Total Market Small, STOXX
Global Total Market, and STOXX Slovenia Total Market,
New Europe Blue Chip Index, among others.
The Investor
Relations function
The Bank engaged actively with investors through a
wide range of interactions, including investor meetings,
conference calls, conferences, and roadshows.
Transparent communication with investors and
analysts enabled constructive dialogue on strategic
developments and the Group’s financial performance.
Throughout the year, the Bank continued to promote
broader awareness and understanding of its operating
businesses, developments, and events influencing the
Bank’s share price performance.
The Bank’s performance is monitored by analysts from
Deutsche Bank, Wood & Company, Citi, InterCapital,
Oddo BHF, Erste, Ipopema, Capital AM, PKO BP, and
Ilirika BPH.
Throughout 2025, the Bank participated in more than 21
conferences and roadshows, held both in person and
virtually. Representatives of the Bank met with over 220
investors in more than 700 interactions. These meetings
addressed a wide range of topics, including governance
(with remuneration), sustainability, digitalisation,
strategy, and finance.
»
Investor presentations, financial reports, and other key
information are available on the Bank’s website in line
with the Investor Relations Financial Calendar.
24
Macroeconomic Environment
The euro area ended 2025 with slow but steady growth, which was supported primarily by investment activity
and government spending. Inflation returned to 2%, which lifted real incomes. Industrial output and retail activity
stabilised, while confidence indicators improved modestly. Easing financial conditions further strengthened
domestic demand, and resulted in a year characterised by gradual growth.
Global and European
economy
In 2025, the U.S. economy recorded modest overall
growth of 2.2% YoY, with a notable surge in Q3, where
the 4.4% GDP expansion was driven largely by strong
AI-related investment. In Q4, the economy expanded
by 1.4% YoY. Unemployment drifted upward from
around 4.1% mid-year to 4.4% by year-end, as job
gains softened. Inflation remained above target, with
the Consumer Price Index (CPI) fluctuating between
2.3% and 3.0%, influenced by tariff measures and
sticky service prices. Overall, the year presented a
mixed picture. Solid GDP performance and resilient
consumer spending – sustained primarily by high-
income households and technology investment – stood
in contrast to cooling labour market dynamics and
persistent inflationary pressures. Significant capital
spending on artificial intelligence and automation
fuelled Q3 growth. Consumer spending remained
resilient as high-income households maintained strong
consumption despite rising borrowing costs. At the
same time, trade policy and supply chain adjustments
contributed to sticky goods prices. The labour market
cooled, as slower job creation and rising unemployment
tempered wage growth. In response to softening labour
indicators and gradually easing inflation, the Federal
Reserve shifted from maintaining rates through mid-
year to cutting them in Q4.
China’s economy in 2025 was primarily driven by strong
export activity, significant investments in high-tech
and green industry, and targeted domestic stimulus
supporting consumption. Retail sales rose while
industrial upgrading boosted productivity. Despite
these positive developments, the property sector
continued to experience a pronounced downturn,
and persistent deflationary pressures – a flat CPI
and prolonged Producer Price Index (PPI) declines –
remained key challenges. Overall, economic growth
relied on manufacturing strength and policy-driven
support amid structural real estate weakness and
subdued price dynamics.
The euro area closed 2025 with modest, yet increasingly
broad-based growth, as hard data solidified
incrementally while inflation returned to target. GDP
rose 1.3% YoY in Q4, 1.4% YoY in Q3, slightly below the
1.5% YoY reached in Q2 and 1.6% YoY in Q1, bringing the
average for 2025 to 1.5% YoY. Although performance
continued to vary by country, overall momentum edged
up toward year-end, supported by firmer investment
activity and higher government expenditure. On the
activity side, the composite PMI returned to expansion
in H2, reaching a 30-month high in November before
easing in December – still consistent with a soft growth
profile. Survey data indicated modest resilience in
services and a milder industrial drag. This was validated
by industrial production, which accelerated in October
to 2.0% YoY, with gains spanning energy, capital,
and consumer goods – evidence that the goods cycle
stabilised into Q4, as it rose by 2.2% YoY in November
and 1.2% YoY in December. Throughout the year,
industrial production was positive YoY, though growth
was rather subdued below the 2% mark, except in
March and May 2025. Retail trade volumes grew steadily
above 2% YoY in H1, but lost pace in H2 up to October
(1.9% YoY), November (2.4% YoY), and December
(1.3% YoY), suggesting real consumption is holding up
despite lingering caution.
Two demand-side drivers were particularly notable.
First, households rebuilt financial buffers as the
saving rate rose to 15.4% in both Q1 and Q2, reflecting
that disposable income outpaced consumption. This
combination of rising incomes and cautious spending
helped restrain price pressures while leaving room for
future consumption if confidence improves. Second,
sentiment indicators recovered from their 2024 lows, but
remained sub-trend. The Economic Sentiment Indicator
hovered in the region from mid-90s to 100 toward
the end of the year, while employment expectations
softened in December, signalling continued prudence
among firms and households. The price environment
was the decisive macro tailwind. Euro area inflation
opened the year at 2.5% YoY, spent the rest of the year
between 1.9% and 2.3% and fell to 2.0% in December,
supported by easing core inflation and YoY energy
deflation. Services remained the stickiest component;
however, the overall disinflation allowed real incomes
to improve and reduced policy-related uncertainty.
Against this backdrop, easing financial conditions that
followed earlier ECB rate cuts, gradually filtered through
credit channels and reinforced the stabilisation evident
in PMI new orders and the firming of output late in the
year. From a sectoral perspective, manufacturing’s
slow growth and services’ steady expansion were
complemented by incremental support from investment,
as the Q3 revisions attributed the GDP uptick partly to a
rebound in fixed investment, while government demand
also contributed. This growth composition, characterised
by reduced reliance on net exports and greater
reliance on domestic engines, helped mitigate external
headwinds from trade frictions. Overall, 2025 was
characterised as a year of slow, grinding expansion for
the euro area. The principal drivers included disinflation
that supported real income growth, stable consumption
1.1%
economic growth
in Slovenia in 2025
25
alongside elevated savings, stabilisation in industrial
and retail activity in Q4, and improving, though still
below-average, confidence.
In 2025, the ECB adopted a cautious, data-dependent
approach to interest rates, balancing disinflationary
progress with economic uncertainty. During the first
half of the year, the ECB cut its key interest rates on four
occasions. In June 2025, following three earlier cuts, the
Governing Council enacted a final 25-bps cut across all
three key policy rates, lowering the deposit rate to
2.00%, the refinancing rate to 2.15%, and the marginal
lending rate to 2.40%. This decision was driven by
inflation stabilising near the 2% target, revised
projections indicating lower energy-related price
pressures, a stronger euro, and slightly moderating
economic growth – estimated at approximately 0.9%
for the year. The Council assessed monetary policy
transmission as sufficiently effective and aimed to ease
financing conditions amid considerable global trade
and geopolitical uncertainty. Simultaneously, the ECB
completed an updated strategy assessment in late
June, reaffirming its symmetric 2% inflation target and
emphasising flexibility across its toolkit, particularly in
light of emerging risks from geopolitical fragmentation,
AI, demographic trends, and sustainability. For the
remainder of the year, monetary policy remained
broadly unchanged. In September, the Council left
interest rates on hold, citing inflation remaining close to
target and persisting global growth uncertainty,
notably linked to U.S. tariff developments, thereby
indicating no immediate need for further easing. The
December decision reaffirmed expectations of inflation
stabilising at 2.0%, alongside a moderate upward
revision in GDP growth.
With headline inflation nearing 2.0% and inflation
expectations remaining well anchored, the ECB
deemed that aggressive additional rate cuts were
unnecessary and instead focused on monitoring the
core and underlying inflation pressures. Persistent
trade tensions, geopolitical friction, and the strength of
the euro weighed on growth and inflation dynamics,
prompting a cautious easing in June followed by a
period of policy patience. Having cut rates substantially
since their 2024 peak of 4%, the ECB noted that credit
conditions had loosened and the stance of monetary
policy was approaching neutral territory. Overall,
the ECB’s rate strategy in 2025 reflected a deliberate,
calibrated approach, easing early in the year amid
cooling inflation and fragile growth, followed by a
pause in H2 as price pressures remained contained
and uncertainties persisted. The ECB’s December 2025
projections incorporated upward revisions to the growth
outlook alongside mixed adjustments to the inflation
profile, reflecting better-than-expected incoming data
and shifts in external conditions. Stronger Q3 activity,
reduced trade policy uncertainty, lower energy prices,
and improved foreign demand contributed to the
improved GDP outlook. Additional support stemmed
from fiscal stimulus, particularly higher defence and
infrastructure spending, especially in Germany, as well
as from easing financing conditions resulting from
earlier rate cuts. The upward revision to inflation in 2026
was driven by stronger-than-anticipated wage growth
and persistent services inflation, while the downward
revision for 2027 stems from the postponement of the
ETS2 carbon pricing mechanism to 2028, partly offset
by continued services inflation. These assessments
were further shaped by a significant upward revision to
compensation per employee, which supported domestic
demand, but was expected to moderate gradually
alongside lower projected oil and gas prices and the
appreciation of the euro, both of which helped reduce
inflation pressures.
In 2025, the FED transitioned from an early-year
wait-and-see approach to a cautious easing cycle by
year-end. The target federal funds rate was held at
4.25%–4.50% through June, citing solid employment
conditions and moderating inflation, opting for a
pause amid tariff-related uncertainty. In September,
a 25 bps cut lowered interest rates to 4.00%–4.25%,
making the first reduction since December 2024. This
decision reflected concerns over a weakening labour
market, characterised by slowing job growth and rising
unemployment, even as inflation remained elevated.
Subsequent cuts in October and in December – each by
25 bps – brought rates down to 3.50%–3.75%. Officials
cited increased downside risks to employment, softening
labour data, and persisting, but gradually cooling,
inflation. Overall, the FED’s actions were guided by
its dual mandate. With employment softening and
inflation retreating slowly, policymakers shifted from
holding rates to a gradual easing stance, maintaining
a data-dependent and risk-management approach
throughout the year.
The macroeconomic and monetary policy developments
in the euro area were also reflected in foreign exchange
markets, particularly in movements of the euro–U.S.
dollar exchange rate throughout 2025. Starting the
year at relatively weak levels, the euro gradually
strengthened as inflation converged toward the ECB’s
target, and the relative monetary policy outlook shifted
in favour of the euro area. At the beginning of the year,
the euro traded around 1.03 USD, reaching its lowest
point near 1.02 USD in January, reflecting ongoing ECB
easing while U.S. monetary policy remained restrictive.
During Q1, this policy configuration supported the U.S.
dollar and kept the euro under pressure. As the year
progressed, euro area inflation stabilised close to
the ECB’s 2% target, and economic activity, although
subdued, showed signs of gradual stabilisation. This
allowed the ECB to slow the pace of easing and maintain
a cautious, data-dependent stance. At the same time,
expectations for U.S. monetary policy began to adjust as
the U.S. labour market softened. Against this backdrop,
the euro strengthened during Q2, moving into the 1.12–1.13
USD range. Appreciation continued into Q3, supported
by a turning point in U.S. monetary policy, when the FED
initiated rate cuts in September. The euro reached its
annual high above 1.18 USD in mid-September. In Q4,
as the FED delivered further rate reductions and euro
area inflation remained close to target, the euro–U.S.
dollar exchange rate stabilised, trading broadly in the
1.15–1.18 USD range toward year-end. Overall, exchange
rate developments were consistent with converging
inflation dynamics, a stabilising euro area economy, and
a narrowing monetary policy differential between the
euro area and the United States, reinforcing the broader
macroeconomic trends described above.
Slovenia’s 2025 growth
was anchored by domestic
demand & investment amid
external headwinds
26
Economy in the
Group’s region
In 2025, the economies within the NLB Group’s
region demonstrated steady recovery and structural
adjustment, primarily driven by household consumption
and supported by targeted investment initiatives.
Domestic demand remained the cornerstone of growth,
benefiting from easing inflationary pressures that have
restored purchasing power, despite persistent cost
challenges in certain categories such as housing and
energy. Governments continued to play a stabilising
role through consistent public spending, while
private investment gained momentum, particularly in
infrastructure and construction, signalling confidence
in long-term prospects. External trade dynamics
improved gradually, with exports strengthening
across most countries, though imports remained
elevated due to strong domestic demand and capital
goods requirements. Industrial production showed
mixed performance, with notable weaknesses in EU-
linked manufacturing economies, reflecting structural
vulnerabilities and reliance on seasonal or energy-
intensive industries. Labour markets were broadly stable,
with improvements in several countries reinforcing
consumer confidence. Overall, 2025 positions the SEE
region as an area of cautious optimism, with moderate
yet resilient growth, inflation largely under control,
and investment-led strategies beginning to reshape
economic fundamentals. The interplay of resilient
consumption, gradually improving trade balances, and
strategic capital formation sets the stage for a more
balanced and sustainable trajectory in the years ahead.
FDI flows in the NLB Group’s region during 2025 show
divergent trends driven by structural and cyclical
factors. While Serbia still recorded the highest FDI
(inflows), the numbers faded compared to 2024, most
probably due to the massive government protest
and political uncertainty. Kosovo recorded steady
gains, supported by infrastructure development and
diaspora-linked investments, signalling growing trust
in institutional stability. Bosnia and Herzegovina
experienced a sharp surge later in the year, likely
tied to privatisation initiatives and greenfield projects
in energy and transport. Slovenia’s flows fluctuate,
influenced by portfolio adjustments and a shift toward
high-value sectors, while North Macedonia faces a
pronounced decline, underscoring investor caution
amid policy uncertainty and slower project execution.
Overall, the pattern highlights a preference for larger,
reform-oriented markets and sectors aligned with
regional integration, energy transition, and nearshoring
opportunities, while smaller economies remain sensitive
to governance and implementation risks.
Macroeconomic snapshot
of NLB Group’s region
The weighted-average regional growth rate declined
in 2025 compared to 2024 but stayed comfortably
above the euro area’s 1.5% YoY. The NLB Group’s region
experienced moderate, consumption-driven growth
with investment playing an increasingly important role,
while inflation trends broadly stabilised across countries,
despite sectoral pressures. External balances improved
across most economies, while industrial output remained
volatile, underscoring the importance of domestic
demand and capital formation as key anchors of
regional resilience. Apart from Slovenia, the growth in the
NLB Group’s region remains well above the euro area.
Economic growth in
Slovenia
expanded steadily through
2025, with GDP growth accelerating from -0.6% YoY
in Q1 to +1.9% in Q3 and 2.0% YoY in Q4, bringing the
average for 2025 to 1.1% YoY. The key growth driver
was domestic expenditure, which surged 3.8% YoY in
Q3 after a weak Q2 (-0.1% YoY) and further to 5.4%
YoY in Q4. This rebound reflects stronger gross capital
formation (+13.1% YoY in Q3 and +13.2% YoY in Q4),
signalling an investment-led recovery, likely supported
by easing financial conditions and EU funding flows.
Household consumption grew modestly (+1. 3% YoY) in
Q3 but sped up in Q4 to 3.0% YoY, while government
spending remained supportive (+1.2% YoY in Q3 and
3.8% YoY in Q4). Trade dynamics were mixed. Exports
contracted slightly (-0.4% YoY) in Q3 but rose by 0.5%
YoY in Q4, while imports rose (1.7% YoY in Q3 and by
4.8% YoY in Q4), resulting in a negative impact on the
external balance, which contracted by 1.3% YoY in 2025.
This pattern indicates that Slovenia’s growth leaned
heavily on domestic engines rather than net exports,
consistent with euro area trends amid global trade
frictions. Inflation moderated significantly, with the
Harmonised Index of Consumer Prices (HICP) averaging
2.5% YoY in 2025, down sharply from 2024, driven by
goods disinflation (+1.7%) and moderating services
(+3.8%). Food remained sticky (+5.5%), but transport
costs fell (-1.4%) as did housing electricity and utilities
(-0.1% YoY), which cushioned headline inflation. This
disinflation improved real incomes and supported
consumption resilience despite cautious sentiment. Retail
trade showed volatility: strong early-year gains (+3.0%
YoY in January) faded mid-year, even turning negative in
July (-0.5%), before stabilising in Q4 (+2.4% in October).
Industrial production remained weak, contracting most
months (e.g., -4.5% YoY in June), which reflects external
softness and manufacturing headwinds. The late-year
improvement (-0.9% in November) hints at stabilisation,
but not a full recovery. Unemployment remained low
but edged up to 4.2% in Q3 from 3.2% in Q2, signalling
cautious hiring amid uneven demand. In Q4, it decreased
marginally to 4.1%, bringing the average for 2025 to
3.9%. Still, Slovenia remained well below the euro area
average (6.4%), underscoring structural labour strength.
The economy in
Serbia
recorded steady but subdued
expansion in 2025, with real GDP rising approximately
2.0% YoY each quarter (Q1–Q3: 1.8–2.0% and by 2.2%
YoY in Q4), driven primarily by private consumption and
bringing the average for 2025 to 2.0% YoY. Household
spending accelerated from 1.9% in Q1 to 3.5% in Q3
and 3.7% YoY in Q4, mirrored in retail trade, where YoY
growth moved from 3.0–4.0% in spring to approximately
7.5% by October–November, bringing the growth for
2025 to 4.2% YoY in constant prices. This trend reflects
broad disinflation, as the headline CPI cooled from 4.6%
YoY in January and June to 2.7% by December, and
hence averaged 2.7% YoY in 2025. Food prices swung
from a modest increase to deflation by year’s-end (-0.9
YoY), easing pressure on real incomes, while housing
and energy costs rose late in the year (7.5% YoY), partly
offsetting the relief. Investment remained the weakest
component due to massive and enduring government
protests and political uncertainty. Gross fixed capital
formation contracted in the first three quarters (-0.7%
economic growth in the Group’s
region in 2025
27
YoY in Q1, -3.9% YoY in Q2, -2.2% YoY in Q3), and rose by
8.9% YoY in Q4, consistent with elevated financing costs
and a lack of foreign direct investments. Government
consumption was muted at 0.5% YoY in Q1, but rose
to 3.8% YoY in Q3 and Q2, while it sped up to 4.2% YoY
in Q4, providing some counter-cyclical lift. External
dynamics slowed throughout the year. Exports growth
decelerated from 8.2% YoY in Q1 to 4.2% in Q3 and 5.3%
YoY in Q4, while import growth decelerated from 10.9%
YoY in Q1 to 4.8% in Q3 and 7.6% YoY in Q4, leaving net
exports to decrease in each quarter. Industrial activity
remained volatile YoY, ranging from -1.8% in February to
+5.5% in July, then -3.4% in November and -5.7% YoY in
December, reflecting uneven manufacturing and energy
output, rising by 0.9% YoY in 2025. Labour market
quietly strengthened, as unemployment eased from
9.1% in Q1 to 8.2% in Q3, but rose again in Q4 to 8.9%,
bringing the average for 2025 to 8.7%.
Bosnia and Herzegovina
recorded a gradual
acceleration in 2025, with real GDP growth edging from
1.9% YoY in Q1 to 2.0% in Q2 and 2.1% in Q3. The growth
composition improved throughout the year. Private
consumption rose from 1.8% YoY in Q1 to 2.5% in Q3,
tracking a clear H2 retail rebound, as sales shifted from
negative in Q1 to 6.8% in November. This momentum
was driven by a disinflationary mix rather than outright
disinflation, as average prices were up 4.0% YoY in 2025,
with food remaining high (+8.3%), while clothing (-7.8%)
and transport (-2.4%) provided relief, supporting real
purchasing power and services demand (restaurants
and hotels +6.9%). Public consumption remained
steady, with a modest tailwind as growth went from 3.1%
YoY in Q1 to 2.7% YoY in Q3. The standout driver was
investment, with gross capital formation accelerating
sharply from 2.8% YoY in Q1 to 9.0% in Q3, suggesting
construction and equipment outlays offset tighter
financing conditions. On the external side, exports rose
by 5.6% YoY, while imports rose by 4.5% YoY, leaving net
exports negative as exports covered imports by 56.7%.
Industrial production remained mostly in contraction
YoY throughout the year, with only a brief intermission
of 2.5% YoY in June and 1.9% YoY in December, reflecting
softness in manufacturing supply chains and energy-
intensive branches. Hence, in 2025, the industrial
production contracted by 1.7% YoY. Nevertheless, labour
market conditions tightened, as the unemployment rate
declined from 13.4% in Q1 to 11.2% in Q3, and further to
11.1% in Q4, bringing the average for 2025 to 12.2%.
Economic expansion in
North Macedonia
was
moderated and investment-led. Real GDP rose from
2.9% YoY in Q1 to 3.8% in Q3. The growth composition
shifted notably, with gross capital formation standing
out and accelerating from 9.2% YoY in Q1 to 30.6% in Q3,
which signalled a strong construction and equipment
pipeline that was likely supported by EU-linked projects.
Government consumption provided a steady tailwind,
rising 5.7% YoY in Q1, easing to 3.5% in Q2, and returning
to 5.7% in Q3, cushioning volatility elsewhere. Private
consumption was more uneven, improving from 2.6%
YoY in Q1 to 3.1% in Q2, but cooling to 0.9% in Q3.
The pattern aligns with a stable disinflation trend, as
headline CPI hovered at 4.0-5.0% YoY in January, June,
and December, averaging 4.1% YoY in 2025. Food prices
remained elevated at 5.0–6.0%, while housing prices
were at 1.0–2.0%, and services prices were elevated
early in the year before normalising. Retail data echo
these trends, with a soft Q1, followed by a sales spike
in June (13.1% YoY), and then settling into modest gains
of 2.0–3.0% in October and November and 1.2% YoY
in December. The external balance was a drag. In
2025, exports rose by 2.9% YoY, while imports rose by
4.4% YoY. This left net exports negative, consistent with
capex-heavy demand for intermediates and machinery.
Industrial production was volatile, peaking at 9.4% YoY
in May and at -2.8% in November and 2.3% in December,
reflecting rotation across manufacturing niches. Labour
market conditions were steady, with unemployment
holding around 11.7% in Q1, 11.5% in Q2 and Q3, and 11.4%
in Q4, bringing the average for 2025 to 11.5%.
Montenegro
recorded solid growth in 2025, with real
GDP rising from 2.8% YoY in Q1 to 3.1% in Q3. The growth
composition became more balanced over the year. Final
consumption remained the key anchor, supported by
household spending across Q1–Q3, and was echoed
by solid retail trade growth of 3.0–7.0% YoY through
most months, aside from a brief dip in August. In Q4,
retail activity remained resilient, with turnover rising
by 7.2% YoY, though seasonality drove a pronounced
16.8% QoQ decline as the post-summer adjustment
set in. Government consumption was broadly stable,
adding a modest but reliable tailwind. The main pivot
during the year was investment and trade. Gross capital
formation climbed from EUR 435 million in Q1 to EUR
558 million in Q3, with gross fixed capital formation
advancing in parallel – consistent with construction and
equipment outlays linked to tourism infrastructure and
public projects. Externally, exports contracted by 7.0%
YoY in 2025, while imports increased by 9.3% YoY. The
coverage of import by export was 12.8% and it was lower
YoY by 2.3 pp. The trade gap widened compared to
2024 by roughly EUR 400 million, as the external sector
hence acted as a drag on the GDP. Price dynamics
were contained yet uneven. The headline CPI stood at
3.9% YoY in 2025, with food prices at 3.8%, housing and
energy at 6.4%, restaurants and hotels at 7.5%, and
clothing registering deflation. This mix supported real
incomes while keeping service prices firm. Industrial
production was volatile, with strong gains in May and
June, followed by sharp declines later in the year,
underscoring sectoral concentration, contracting by
9.2% YoY in 2025. Labour market conditions tightened,
as unemployment eased from 11.2% in Q1 to 10.1% in Q3.
Economic expansion in
Kosovo
was steady in 2025,
with GDP growth at 2.8% YoY in Q1, accelerating to
4.6% YoY in Q2 before easing to 3.1% in Q3. Household
consumption remained the primary growth driver,
expanding from EUR 2.0 billion in Q1 to EUR 2.27
billion in Q2 and EUR 2.08 billion in Q3, supported by
rising incomes despite inflation averaging between
4.0–5.0% YoY late in the year. Price pressures were most
pronounced in essentials, with food prices up 8.6%
and housing costs up 10.7% in December. Government
spending added a modest boost, while investment
accelerated, as gross capital formation jumped from
EUR 774 million in Q1 to EUR 1.08 billion in Q3, signalling
strong momentum in construction and infrastructure.
External trade improved markedly. Exports surged from
EUR 877 million to EUR 1.81 billion, outpacing the growth
of imports, although the trade gap remained wide.
Price pressures persisted in essentials, but deflation in
transport and communication offset some of the strain.
Labour market data are limited, but available indicators
suggest stability amid strong domestic demand.
28
Banking system in the Group’s region
The region continued to exhibit robust but uneven credit
growth, resilient household balance sheets, stabilising
profitability, and differing economic momentum across
countries. Deposit growth remained solid, but lagged
behind loan growth, leading to rising LTD ratios and a
gradual deterioration in regional liquidity. At the same
time, certain markets were experiencing rising funding
costs, adding pressure to overall financial conditions.
Table 4:
Movement of key banking systems indicators in the NLB Group region in 2025
Corporate loans
Household loans
Corporate deposits
Household deposits
Net interest margin
NPL
CAR
in EUR
millions
∆ % YoY
in EUR
millions
∆ % YoY
in EUR
millions
∆ % YoY
in EUR
millions
∆ % YoY
2024, in %
2025, in %
in %
∆ pp YoY
in %
∆ pp YoY
Slovenia
10,186
4.3
14,369
7.9
11,718
7.4
29,170
6.8
3.1
2.7
2.5
1.0
19.6
-0.2
Serbia
19,418
13.5
16,502
19.3
20,014
4.2
23,411
7.2
4.1
3.7
(ii)
2.1
-0.6
21.0
-0.9
N. Macedonia
4,528
15.3
4,487
10.9
3,044
6.5
7,209
12.1
3.6
3.2
2.3
-0.4
19.4
0.5
BiH
5,886
8.1
7,391
12.2
4,508
8.8
10,093
11.8
2.1
2.0
2.7
-0.8
19.9
0.4
Kosovo
3,794
11.2
2,795
19.7
1,717
15.5
5,046
12.0
4.1
4.1
2.1
0.1
17.2
1.4
Montenegro
1,995
18.9
2,428
19.8
2,074
-3.2
3,214
7.8
5.0
4.5
2.8
-1.2
19.4
-0.4
(i) Data as of Q3 2025.
(ii) Data as of 30 November 2025.
Note: Net interest margin calculated on interest-bearing assets. Household loans contain NPISH, corporate loans include only non
-financial corporates.
Source: Statistical offices, Central Banks, and NLB.
Corporate and household credit dynamics vary widely
across the region in 2025. Corporate loan growth was
strongest in Montenegro (18.9%) and North Macedonia
(15.3%), while Slovenia recorded modest expansion (4.3%).
Household lending was broad-based, led by Montenegro
(19.8%), Kosovo (19.7%) and Serbia (19.3%). Corporate
deposit trends were largely positive, with inflows ranging
from 4.2% to 15.5% YoY across most markets, except in
Montenegro, where deposits contracted by 3.2% YoY.
Household deposits remained resilient across all markets,
with North Macedonia (12.1%), Kosovo (12.2%) and Bosnia
and Herzegovina (11.8%) posting the fastest increases.
Overall, the data signals strengthening household
balance sheets and uneven corporate liquidity conditions,
shaped by country-specific economic momentum.
Across the region, interest rate movements in 2025
revealed a gradual normalisation phase, with most
countries showing mild easing from earlier peaks while
maintaining a cautious stance. In Slovenia, corporate loan
rates softened from 3.7% in January to 3.2% by October,
while consumer rates declined from 6.8% to 5.7%. Real
estate lending remained stable near 2.8–3.1%, indicating
a relatively anchored property-financing environment.
Serbia showed a similar, though more pronounced,
downward adjustment, as corporate loan rates fell from
5.8% in January to 5.1% in September, and consumer
loan rates decreased from 10.4% to 8.6%, signalling
easing household credit pressures. Real estate loans also
decreased from 5.7% to 4.7%. In Montenegro, corporate
lending rates trended downward from 4.8% to 4.2%, while
consumer rates eased from 6.3% to 6.1%. Real estate-
related rates fell moderately and stabilised around the
mid -4% range. Kosovo experienced moderate volatility,
but maintained a generally upward bias in corporate
rates from 6.3% to 6.9% by November that reflected
tighter credit conditions. Consumer lending fluctuated
but ultimately declined to 6.9%, while real estate rates
moved within a narrow band, closing at 5.7%. Bosnia and
Figure 2:
ROE ratio in the euro area and the NLB Group region
in 2025
(i) Return on average equity (ROAE) is used for Bosnia and Herzegovina. Data for the euro area and Montenegro are for Q4 2025, and data for Bosnia
and Herzegovina is for Q3 2025. November 2025 data for Serbia and December 2025 data for the rest.
Note: The dashed line represents the simple average of the NLB Group’s region in 2025.
Source: ECB, National Central Banks.
Slovenia
Euro area
Serbia
Kosovo
N. Macedonia
BiH
9.5%
9.5%
18.9%
14.4%
20.3%
19.8%
17.6%
17.0%
17.9%
19.9%
17.4%
19.3%
15.3%
15.9%
29
Herzegovina recorded the steepest regional adjustment,
with corporate lending rates dropping sharply from 8.0%
in January to 3.7% in November. Consumer and real-
estate rates declined gradually, reflecting easing financial
conditions. North Macedonia showed mild downward
trends across all segments, with corporate rates falling
from 4.8% to 4.4%, and consumer rates from 5.5% to
5.3%, which underscored steady monetary normalisation.
In 2025, ROE remained broadly stable or lower than
in 2024, reflecting a moderation in overall profitability.
The euro area decreased by the slightest of margins at
9.5%, as funding costs eased and credit risk stabilised.
North Macedonia and Serbia remained elevated
despite a slight moderation and were supported by solid
net-interest income. Slovenia, Bosnia and Herzegovina,
Kosovo, and Montenegro recorded a softening of
ROE, primarily due to slower credit volumes and the
normalisation of margins, following exceptionally strong
results in 2024. However, the average ROE of the NLB
Groups region, as depicted by the dashed line, remains
well above the euro area. Loan-to-GDP ratios in 2025
continued to signal that financial development across
the region was progressing. Corporate loan penetration
was the highest in Kosovo (0.341) and North Macedonia
(0.258), reflecting dynamic SME sectors and a strong
investment appetite. Household loans rose notably
in Montenegro (0.288) and North Macedonia (0.263),
and were driven by expanding mortgage markets and
household consumption. LTD ratios increased between
2024 and 2025 in all countries except Bosnia and
Herzegovina (and a slight decline in Slovenia), indicating
a general deterioration in liquidity conditions. In the
euro area, it rose by 0.9 pp, while Slovenia recorded a
decrease of 0.3 pp. Serbia experienced the sharpest
increase, at 9 pp, followed by Montenegro with 8.9 pp
and North Macedonia with 3.5 pp, with LTD ratios rising
due to faster deposit growth supported by remittances
and tourism-related inflows, while in Serbia, the increase
was largely attributed to lower inflows of FDIs. Overall,
the 2025 movements were driven by higher funding costs,
stronger YoY credit growth relative to deposit growth,
and the gradual normalisation of interest margins
after a prolonged period of high interest-rate volatility.
The average LTD of the NLB Group’s region, however,
remains well below the euro area, by a 15.7 pp margin.
Figure 3:
Loans to non-financial corporations and household loans
(% GDP) in the euro area and the NLB Group region in 2025
Slovenia
Euro area
Serbia
Kosovo
BiH
Loans to non-financial corporations, % GDP
Household loans, % GDP
(i) Data from Q3 2025 for Bosnia and Herzegovina, Kosovo and Montenegro, the rest is for Q4 2025. For Montenegro, the data is for residential loans.
Note: The dashed lines represent the simple average of the NLB Group’s region in 2025.
Source: National Central Banks, National Statistical Offices.
33.7%
45.2%
14.6%
20.3%
18.5%
18.4%
20.4%
34.1%
28.8%
22.5%
25.4%
24.7%
25.8%
26.3%
Figure 4:
LTD ratio in the euro area and the NLB Group region
Note: Data for December 2025 for Slovenia and Bosnia and Herzegovina, data for Q4 2025 for the euro area and Montenegro, data for Q3 2025 for North
Macedonia, data for October 2025 for Serbia and data for November 2025 for Kosovo. The dashed line represents the simple average of the NLB Group’s
region in 2025.
Source: ECB, National Central Banks, NLB.
Slovenia
Euro area
Kosovo
BiH
92.9%
92.8%
60.4%
60.1%
71.5%
80.5%
81.5%
85.0%
84.0%
85.2%
66.0%
74.9%
76.2%
76.9%
30
Regulatory Environment
The Group consistently monitors regulatory developments to ensure full compliance and timely adaptation to new
requirements. By leveraging technology, strengthening internal controls, and fostering a culture of responsibility,
the Group reinforces its position as a reliable and forward-looking financial institution. The most relevant legislative
and regulatory developments affecting the Group are outlined below.
Regulatory
environment in
In 2025, significant regulatory developments at both the
EU and Slovenian levels influenced the banking sector,
prompting the Bank to adapt its operations and further
strengthen its compliance framework. These changes
reflect the dynamic regulatory landscape and the Bank’s
commitment to maintaining the highest standards of
compliance, governance, and risk management.
Finalisation of Basel III (CRR III/CRD VI)
The revised Capital Requirements Regulation (CRR III)
became largely applicable as at 1 January 2025,
completing the final phase of Basel III implementation
in the EU. Certain elements, including market
risk standards under Fundamental Review of the
Trading Book (FRTB), were deferred to 2026. Capital
Requirements Directive VI (CRD VI) will apply following
its transposition into national legislation. The revised
framework strengthens the resilience of EU banks and
supports the transition to climate neutrality.
In March 2025, amendments to the Banking Act
(ZBan-3A) were adopted to align Slovenian legislation
with recent EU regulatory developments, including
CRR III, CRD V, and requirements arising from Regulation
(EU) 2023/1114 (MiCA) and the Digital Operational
Resilience Act (DORA). In addition, preparations for the
new Banking Act (ZBan-4), which will transpose CRD VI,
commenced through a public consultation process,
with adoption expected in early 2026. The Bank actively
monitors these developments and assesses their
potential impact on its operations.
Instant Payments Regulation
The Instant Payments Regulation entered its
implementation phase in 2025, introducing binding
requirements for payment service providers to
receive and send instant credit transfers in euros.
Additional obligations, including payee verification,
sanctions screening, and price parity aim to enhance
the security and efficiency of payment services. The
Bank implemented the necessary measures and
aligned its systems and processes with the applicable
implementation deadlines.
Payment Services Framework (PSD3 and PSR)
Legislative reforms to the EU payments framework
progressed through the adoption process of the revised
Payment Services Directive (PSD3) and the Payment
Services Regulation (PSR). These initiatives are designed
to further harmonise payment services regulation,
enhance consumer protection, and address operational
and fraud-related risks. The Bank continues to monitor
developments and prepare for implementation.
Digital resilience and information security
In 2025, Slovenia adopted the Information Security Act
(ZInfV-1), transposing the NIS2 Directive and establishing
the national cyber-security framework. For the Bank,
which is subject to DORA applicable from 17 January
2025, ZInfV-1 primarily affects coordination and incident-
handling arrangements at the national level.
Throughout the year, the Group further strengthened
its digital operational resilience by enhancing ICT risk
management, refining incident response and reporting
processes, and reinforcing oversight of third-party ICT
service providers. These measures ensured the Group’s
compliance with DORA and maintained a high level
of preparedness for ICT-related risks and operational
disruptions. The Group continues to prioritise digital
resilience and cyber-security as key elements of its risk
management framework.
ESG regulations
Regulatory expectations related to sustainability and
ESG risks continued to evolve. The EBA Guidelines on the
management of ESG risks, applicable from January 2026,
require the integration of ESG risks into governance,
strategy and risk management frameworks. In addition,
the EBA Guidelines on Environmental Scenario Analysis,
applicable from 1 January 2027 and forming part of
the EU sustainable finance roadmap under CRD VI,
introduce requirements for forward-looking assessment
of environmental risks. The Bank is preparing for their
implementation in line with supervisory expectations,
further aligning its risk management practices with
evolving ESG regulatory standards.
Anti-Money Laundering
Amendments to the Act on the Prevention of Money
Laundering and Terrorist Financing (ZPPDFT-2B and
ZPPDFT-2C) were adopted in 2025, further aligning the
national AML/CFT framework with EU legislation. The
changes include provisions related to crypto-assets,
cooperation with EU authorities, and revised access to
beneficial ownership information. The Bank continued
121
NLB
/
182
number of changes in the
regulatory environments
with material effects,
as published in 2025
31
to strengthen its AML/CFT framework by enhancing
controls and processes in line with updated regulatory
requirements and the EBA Guidelines on internal
policies, procedures and controls, which became
applicable on 30 December 2025.
Capital markets and investment products
Further regulatory changes introduced the adoption
of the Market in Financial Instruments Act (ZTFI-1),
applicable from October 2025, and the Act on Individual
Investment Accounts (ZINR), which introduces individual
investment accounts to promote long-term retail
investment and will apply from March 2026.
Central Credit Register Act (ZCKR-1)
Amendments to the Central Credit Register Act (ZCKR-1)
expanded mandatory reporting to additional lenders,
improving the completeness of data on borrower
indebtedness and supporting credit risk assessment.
The updated framework also enables automated access
to register data under defined technical and security
conditions and introduces the collection of ESG-related
information on corporate borrowers for integration into
credit risk evaluations.
Regulatory
environment in the
Group’s region
The regulatory environment in the Group’s regional
markets was characterised by developments focused on
strengthening financial stability, consumer protection,
ICT and cyber resilience, AML/CFT frameworks, and
alignment with EU legislation.
In
, extensive legislative and regulatory
changes were adopted in 2025, including 41 regulatory
acts requiring implementation activities monitored by
Compliance, of which five were laws. These changes
necessitated amendments to the bank’s General
Terms and Conditions, revisions of internal acts,
updates to operational procedures, and increased
reporting activities.
Following drafts issued at the end of 2024, final versions
of the Law on Banks and the Law on Protection of
Financial Service Consumers were published in 2025.
Changes to the Law on Banks strengthened the
prudential framework, capital requirements, corporate
governance, and banks’ resolution framework.
The National Bank of Serbia issued implementing
regulations to detail corporate governance
requirements, prudential rules and capital requirements,
and resolution procedures.
Amendments to the Law on the Protection of Financial
Service Consumers introduced caps on interest rates,
enhanced pre-contractual information requirements,
and strengthened rules on advertising, forbearance
measures, and unfair commercial practices. These
requirements were further specified through regulations
issued by the National Bank of Serbia, including decisions
on loan repayment relief and complaint handling.
The AML/CFT framework was further strengthened
through amendments to the Law on the Prevention of
Money Laundering and Financing of Terrorism and
the adoption of a new Law on the Central Records of
Beneficial Owners.
Additional changes were introduced to SEPA payment
schemes and electronic bills of exchange, alongside
amendments to the Law on Payment Services, including
drafting a Code of Conduct for Banks in cases of
fraudulent or abusive payment transactions.
In 2025,
North Macedonia
continued to harmonise
its legislation with the Law on Payment Services and
Payment Systems. Three amendments to the law were
adopted, and several new by-laws were introduced
or amended, which are either already implemented
by the bank or in the process of implementation.
Implementation of the Law on Prospectus and
Transparency Obligations of Issuers of Securities and
the Law on Financial Instruments, aligned with EU
directives, including MiFID II, continued during the year.
These laws will apply from October 2026. Additional
related by-laws were adopted.
The Law on Security of Network and Information
Systems was adopted for the first time and will apply
from 2026. Relevant amendments were also made
to the Law on Banks, the Law on Foreign Exchange
Operations, the Law on Electronic Documents, Electronic
Identification and Trust Services, the Law on Bank
Resolution, and the Law on Personal Data Protection.
The National Bank of the Republic of North Macedonia
adopted several acts covering ICT security, capital
adequacy, payment transactions, macroprudential
measures, and reserve requirements, alongside
consumer protection decisions applicable from
February 2026.
In 2025, the
Federation of Bosnia and Herzegovina
adopted a new Law on Personal Data Protection
aligned with the GDPR. The law imposes comprehensive
obligations for controllers and processors, strict consent
requirements, enhanced data protection, record-
keeping, breach notification requirements, designation
of a Data Protection Officer, and robust enforcement
powers for supervisory authorities.
Additionally, the Banking Agency of the Federation
of Bosnia and Herzegovina adopted the Decision on
ICT Systems and ICT Risk Management, introducing
comprehensive requirements for managing ICT and
cyber risks in banks, including integration of ICT risk
management into governance, incident handling,
operational continuity, and oversight of third-party
ICT service providers. The Decision aligns with the EU
DORA framework.
In 2025, the
Republic of Srpska
adopted a new Law
on Personal Data Protection aligned with GDPR. Key
changes include expanded data subject rights and
stricter penalties for non-compliance.
Amendments to the Law on Banks introduced changes
to capital requirements, definitions of related parties,
discontinuation of the reference interest rate, automated
decision-making in lending, prohibition of certain
fees, strengthened corporate governance, electronic
contracts, additional supervisory measures, and
enhanced resolution mechanisms.
The Banking Agency of the Republic of Srpska adopted
numerous decisions to harmonise internal acts and
processes, covering ICT risk management, licensing,
credit documentation standards, foreign exchange
risk, large exposures, capital instruments and eligible
liabilities, credit risk rules, and governance standards.
32
In late 2024, the Kosovo Assembly adopted a legislative
package, including the updated Law on Banking and
the Law on Payment Services, which are currently under
review by the Constitutional Court. Moreover, the Central
Bank adopted several regulations under the SEPA
programme, which shall enter into force immediately
after the laws become effective.
In 2025, the banking sector faced heightened regulatory
complexity, including new macroprudential capital
requirements, ICT and cyber risk regulations, updates
to banking account and credit register requirements,
and enhanced consumer protection oversight. Further
legislative changes are expected in 2026.
In 2025, regulatory developments were significantly
influenced by
’s accession process to the
EU. To comply with the Basel III standards, amendments
to the Law on Credit Institutions and related bylaws
addressed corporate governance, banking services
provisions, capital requirements, consumer protection,
and compliance obligations. Amendments to the
Resolution Act introduced requirements for MREL
implementation, including updates on criteria for
eligible liabilities, capital instruments, internal resolution
tools, and restrictions on profit distributions.
A new Law on Consumer Loans and related
bylaws introduced enhanced employee knowledge
requirements, creditworthiness assessments,
effective interest rate limitations, and rules for credit
intermediaries. The year was also marked by a significant
project of joining SEPA payment schemes. The integration
required significant technical and IT adjustments.
Amendments to the Law on Tax Administration
implemented the standard for the automatic exchange
of information on financial accounts, as partially
related to the Common Reporting Standard (CRS), and
FATCA obligations, with implementation dependent on
technical prerequisites from state authorities.
Other important legislative changes included the Law
on Accounting, the Law on Audit, the Law on Companies
and the Law on Registration of Companies. The bank
continued implementing EU restrictive measures in line
with EU foreign and security policy priorities.
BUSINESS
REPORT
We kindly invite you to delve deeper
into our Group's journey, strategic vision,
and regional impact with detailed financial
and operational performance.
34
Strategy
Risk Factors & Outlook
Performance Overview
Segment Analysis
NLB Group Key Members
Risk Management
Corporate Governance
Statements
Strategy
2
Introduced in 2024, NLB Group’s Strategy 2030 sets a clear vision for sustainable growth and operational excellence.
The strategy equally prioritises revenue generation through best-practice lines such as housing financing,
bancassurance, consumer finance, trade finance, transition finance, and payments, as well as the transformation of
NLB into the leading operating platform in the region. This transformation is driven by rigorous simplification and
digitalisation, while maintaining its prudent risk practices.
2 Incorporation by reference: The reference is made to this chapter from the Sustainability Statement chapter SBM-1 Strategy, business model, and value chain.
The introduced Group Strategy 2030 is accompanied
by key performance indicators, outlining the vision
and objectives for future development. The strategy
is designed to address the changing banking
environment, upcoming challenges, and emerging
opportunities, while reinforcing the Group’s ambition
to deliver sustainable growth that supports individuals,
businesses, and society. Overall, the strategy foresees
doubling the NLB Group’s balance sheet to more than
EUR 50 billion in assets, recurring revenues of more
than EUR 2 billion, and a profit of more than EUR 1 billion
by 2030. These objectives will be pursued through a
combination of organic growth, strategic plays, and
selected M&A across the SEE region.
The Group’s strategy focuses on the following four
areas: prioritising customers’ needs, delivering on its
shareholders’ expectations, ensuring stability, nurturing
talent, and fostering culture. Firstly, the Group is
committed to continuously enhancing the user experience
for both external and internal customers across all
channels by providing best-in-class support, products,
and solutions. This includes providing all mass banking
services and ensuring a seamless experience through
digital platforms, leveraging advanced technology to
deliver fast, secure, and convenient solutions. Secondly,
the Group is committed to delivering excellent returns
to its shareholders, targeting an increase in the payout
ratio to 50–60% of the previous year’s profit after tax
throughout the period. Thirdly, the Group focuses on
ensuring stability by being a trustworthy partner and a
systemic provider of client-relevant universal financial
services across all SEE target markets. This commitment
extends to supporting the economy, the community, and
sustainability initiatives, as well as promoting culture and
sports. Finally, the Group invests in developing employees
by enhancing and renewing their skills while fostering a
culture of growth and innovation.
Strategy 2030 foresees
doubling NLB Group’s
balance sheet, revenues,
and profit by 2030
Figure 5:
NLB Group’s Strategy 2030 key focus
Delivering
on shareholders expectations:
Increasing the dividend pay-out ratio
to 50-60% of the previous year‘s profit
after tax throughout the period.
Ensuring
stability:
Prudent risk management
and strategic investments for
safeguarding the financial welfare of
the Group and the broader economy,
support of Southeast Europe’s
development.
Nurturing
talent and fostering culture:
Uplifting,
enhancing, and renewing skills for
developing employees of the future,
ready to thrive in the face of tomorrow’s
challenges.
Prioritising
customer’s needs:
Enhancing customer
experience across all channels,
providing best-in-class support,
products and solutions in mortgages,
bancassurance, consumer finance and
sustainable financing, while increasing
digital penetration in home region.
Ambitious growth across the SEE region:
NLB Group aims to double its balance sheet, revenue, and profit by 2030.
> EUR
50
billion
in total assets
> EUR
2
billion
of recurring revenues
> EUR
1
billion
profit
35
Strategy
Risk Factors & Outlook
Performance Overview
Statements
Retail banking
segment
By 2030, the Group’s strategic ambition in the retail
banking segment is to become the leading bank in
SEE, increase its customer base to over 3 million, and
achieve more than 80% digital penetration. The strategy
is built on three core pillars: optimising monetisation of
the existing client base, doubling down on attractive
sub-segments, and scaling product verticals around
key customer needs. At the same time, the Group will
introduce additional success markers, accelerate the
digitisation of its franchise, and transition to a customer-
centric delivery model with mobile as the core channel.
Branches will evolve into advisory-driven hubs, offering
a market-leading customer experience aligned with
international best practices. Furthermore, the Group
aims to make a positive contribution to the societies
it serves, with a strong commitment to developing
the regional markets for investments and financial
protection, including insurance.
Corporate and
investment banking
segment
The Group aims to become the strategic banking
partner for corporations across the SEE region,
positioning itself as the leading local corporate and
investment banking institution, achieving profitable
growth across markets, and maintaining strict risk
controls with a cost of risk below 50 bps. The strategy is
based on three core pillars: consistently strengthening
performance in its existing core business; becoming
the regional leader in transition finance while driving
growth in SME and trade finance; and upholding its
role as a steward of prudent risk management. To
enable the strategy, the Group will innovate its end-
to-end operating model by digitising and streamlining
processes, particularly in onboarding and underwriting.
At the same time, the Group remains deeply committed
to the region and will position its Corporate and
Investment Banking segment as the leader in transition
finance in SEE by 2030 – leveraging NLB’s balance sheet
and creating attractive investment opportunities for
external investors.
Payments
The Group’s ambition in payments is to support NLB’s
growth path towards becoming the leading bank in
SEE by introducing best practices across customer and
operating models, deploying digital payment solutions,
and driving the cash transition in its markets. By 2030,
the Group’s strategic goal is to have the share of active
mobile users exceed 80%. The strategy is built on the
solid foundation of the existing payments framework
and is structured around three key pillars: accelerating
the regional cashless transition, expanding merchant
acquisition, and developing new propositions. Beyond
business objectives, the payments strategy aims to
contribute to the societies the Group serves by positively
promoting financial inclusion, supporting economic
prosperity, and combating the shadow economy by
actively facilitating cashless transactions.
»
Further information on the Group Strategy 2030 is
available on the NLB website.
Strategic initiatives
and milestones
In 2025, the NLB Group continued to make steady
progress toward its Strategy 2030 objectives, advancing
key initiatives across Retail Banking, Corporate and
Investment Banking, Payments, as well as operating
platform and digital banking.
In
Retail Banking
, new standardised principles for
the loan-origination process were rolled out across
the Group. Testing to enable direct access to clients’
bank statements (PSD2) progressed to a pilot phase.
Preparations for automated property valuations, digital
legal opinions, and optical character recognition (OCR)
model testing were also advanced.
Implementation of the Affluent and micro strategy
continued across all markets, supported by set
segment guidelines and completed client segmentation
across the Group. In Slovenia, the NLB Private app
was successfully launched, supported by set segment
guidelines and completed client segmentation across
the Group. In asset management, an infra-equity
alternative investment fund (AIF) was launched in
Slovenia, with continued development of the real estate
fund and the integration of brokerage services into
Klik
. Investment gold as a product for retail clients also
continued to evolve, gradually being expanded into
various product forms.
The merger of Summit Leasing Slovenija, Ljubljana
and NLB Lease&Go, leasing, Ljubljana was successfully
completed. The
doberavto.si
platform recorded growth
in listings and client visits, supported by a redesigned
website, including ongoing development of new digital
capabilities (introducing a new user application), and
enhanced customer journeys. Lead generation within
the housing ecosystem was strengthened through
the launch of the
NLB Dom
platform and a referral
programme with selected real-estate agencies. Strategic
evaluations for bancassurance are ongoing, with
selected products to be offered via
NLB Klik
, aligned
with broader digitisation priorities.
In
Corporate and Investment Banking (CIB)
, the SME
service model was revamped in Slovenia and Serbia,
complemented by enhancements to
Klikpro
in Slovenia
and its continued rollout across the Group, which
gained strong momentum in key markets. The large
ticket financing minimum viable product (MVP) further
matured within established risk appetite and approval
limits. In addition, the
NLB Trading
brokerage mobile
app was launched, alongside the introduction of simple
derivatives for SMEs.
Trade Finance offerings were further strengthened with
completed deliveries, including factoring application,
inter-factoring agreements, and the extension of
receivables financing to foreign buyers. Development
activities continued in factoring and reverse factoring
solutions, contributing to a more comprehensive and
competitive offering.
In
Payments
, the cash repricing concept was approved,
and the migration of VISA Business cards was
successfully completed. Tenders for ATM and Cash
Deposit Machines (CDS) were finalised. Regional SEPA
expansion to Montenegro and North Macedonia was
also successfully completed. The Group continued with
36
activities to define a target customer loyalty model,
including data collection and pilot-country scoping.
The redesigned merchant acquiring process pilot
concluded, while preparation of the target model and
partnerships progressed. Digital onboarding of existing
merchants was introduced in Slovenia.
Apple Pay
was launched across the Group, making NLB
the first bank to roll out the service across the entire
region. The mobile wallet strategy was approved, while
“digital card first” and instant card issuance capabilities
advanced further, supported by additional mobile wallet
upgrades that enhanced the overall user experience.
Regarding the
operating platform
, the implementation
of the new technology operating model continued
throughout 2025. Ten new websites were launched, and
an AI virtual assistant went live on
nlb.si
. Process
optimisation efforts progressed further, alongside
continued core banking migrations, CRM enhancements,
and the workspace renovation programme.
With the launch of the next-gen
NLB Klik
in Slovenia,
NLB set a new market benchmark for customer
experience and technical scalability. This achievement
was reinforced in 2025, when in digital banking it was
again ranked number one among Slovenian banks, with
Elaborat’s official report placing the
NLB Klik
app first
in the Slovenian market. Building on this momentum,
the
WEB
project was recognised in September 2025
at Slovenia’s largest competition for digital projects,
winning two Websi Awards for
Best Website
and
Best
UX
. As a result, by the end of 2025, digital penetration
reached 68.6%, keeping also the Group firmly on track
to achieve its 80% target by 2030.
Adoption of artificial intelligence accelerated
significantly during the year, with approximately 25% of
employees using AI tools, supported by access to Copilot
for Microsoft 365 and ChatGPT Enterprise. More than
60% of employees completed foundational AI literacy
training, strengthening adoption and safe, responsible
use of AI technologies across the organisation. This
marks a significant milestone in building productivity
and operational efficiency at scale.
Several dozen AI use cases are currently in the
pipeline, with a growing number already transitioned
into business-as-usual operations, reflecting deeper
integration of AI across business functions. The launch
of the conversational
NLB Virtual AI Assistant
on the NLB
website in mid-2025 marked NLB’s first generative AI
solution for customers in production. In December 2025,
an internal
Personal Loans AI Assistant
was deployed to
support branch and underwriting teams in responding
to customer requests and preparing loan offers more
efficiently, while remaining aligned with applicable
policies and guidelines. To accelerate the development of
both customer-facing and internal AI solutions, the Group
selected a dedicated platform for advanced generative
AI and analytics. This technology foundation enables the
next wave of innovation, including the development of
more complex AI use cases for core business functions,
alongside ongoing process optimisation and quick-win
solutions across multiple streams.
The Group continues to advance digitalisation by
leveraging cutting-edge technology to boost efficiency
and deliver more innovative, personalised, and timely
client services. With rising smartphone usage, the Group
is accelerating the shift to alternative channels and
promoting digital banking through a comprehensive
suite of 24/7 digital solutions.
Overall, NLB Group maintained focused execution in
2025, providing solid foundations for continued strategic
progress in 2026.
Figure 6:
Number of active digital users (in thousands) and penetration
in NLB Group banking members as at 31 December 2025
(i) Share of active digital users among clients with an active transactional account.
NLB,
Ljubljana
NLB KB,
Beograd
NLB Banka,
Skopje
NLB Banka,
Banja Luka
Sarajevo
Prishtina
Podgorica
492
47
246
47
102
383
101
Active digital users
Active users penetration
69.2%
51.1%
62.5%
57.0%
54.2%
42.7%
55.5%
37
Funding Strategy,
MREL Compliance, and Capital
Fostering strong client relationships remains essential to maintaining a stable and growing deposit base. At the
same time, wholesale funding activities are primarily focused on meeting MREL requirements and optimising the
Group’s capital structure, which results in higher average funding costs. Nonetheless, overall funding costs remain
low, supported by a reliable deposit base and the stability of sight deposit pricing, which continues to demonstrate
resilience to market fluctuations.
Deposit strategy
Deposits from customers remain the primary funding
source for the NLB Group, with each banking member
maintaining processes that support prudent strategic
deposit management aligned with business strategic
objectives and regulatory requirements. As deposits
remain the core funding element across NLB Group
markets, continuous monitoring of deposit dynamics,
market positioning, and structural trends enables timely
responses whenever business needs or regulatory
considerations require adjustments. In 2025, the
business environment was characterised by ongoing
disinflation and monetary easing in the euro area,
while funding conditions across the region became
increasingly differentiated. Within the euro area part of
the Group’s footprint, deposit rates generally trended
downward in line with monetary easing. Conversely,
in the non-euro area part of the Group’s footprint,
deposit rates increased, reflecting higher liquidity
needs, intensified competition for funding sources and
regulatory pressures to strengthen stable funding.
Against this backdrop, the NLB Group maintained a
robust structural liquidity position, with the LTD ratio
remaining within a healthy range of 75–80% in 2025,
supported by a stable deposit base, which remained the
dominant funding pillar.
A strong market position, proactive client relationships,
and a well-established franchise are essential for
maintaining a stable deposit base. The Group’s fund-
pricing is aligned with international standards, and
disciplined deposit pricing remains an important
element of prudent risk management and strategic
steering. Throughout 2025, agile deposit pricing
and active client engagement remained central, as
competitive pressures in the deposit market persisted
and the gap between lending and deposit rates
narrowed in several markets. Nevertheless, strong credit
growth continued to help sustain interest margins at
a satisfactory level. Within this environment, pricing
and product steering were increasingly focused on
balancing franchise stability with profitability, while
reinforcing the monitoring of concentration risk and
potential outflows and maintaining high readiness
under contingency funding plans.
NLB Group deposits continued to expand in 2025,
with non-banking sector deposits increasing from the
beginning of the year, driven by household deposits
rising 9% and corporate deposits rising 13%. Household
deposits remained the most stable component and
continued to account for most of the deposit base, while
corporate deposits provided additional volume growth,
including seasonal inflows linked to stronger business
activity and prudent cash management. The overall
deposit structure remained supportive of planned
business performance, providing a buffer for strategic
growth and resilience amid shifting deposit-market
conditions. At the same time, the composition and
maturity profile of retail and non-retail balances were
closely monitored to maintain an appropriate balance
between risk and profitability.
The overall cost of funding remains low, supported by
the reliability of the deposit base and the stability of
sight deposits.
Figure 7:
Average cost of funding (quarterly data)
(i) Excluding AT1 instruments.
Q1 2025
Q2 2025
Q3 2025
Q4 2025
5.27%
1.00%
0.53%
5.03%
1.00%
0.52%
5.01%
0.98%
0.52%
5.08%
0.99%
0.54%
Total average cost of funding
Average interest rate for deposits from customers
Average cost of wholesale funding
38
Wholesale funding
and MREL
Wholesale funding activities within the Group aim
to achieve diversification, strengthen structural
liquidity and the capital position, and ensure
compliance with regulatory requirements, particularly
the MREL requirements.
The Bank was active in international capital markets in
2025, issuing 4NC3 senior preferred notes in January
for MREL purposes and perpetual NC5 Additional Tier
1 notes in November 2025 to further strengthen and
optimise its capital position.
The Preferred Resolution Strategy (PRS) for the NLB
Group is based on the Multiple Point of Entry (MPE)
strategy. A bail-in at the level of NLB represents the
primary resolution tool to be applied during the
stabilisation phase.
Within the NLB Group, seven resolution groups are
designated. The resolution group in the Banking Union is
headed by NLB, and the remaining six resolution groups
are headed by the banking subsidiaries located in non-
EU countries (Bosnia and Herzegovina, Montenegro,
and Serbia), while Kosovo and North Macedonia have
not yet implemented MREL legislation.
The NLB Resolution Group consists of NLB, the sole
banking member, complemented by several non-
banking members that together represent 13% of TREA.
The entities included in the NLB Resolution Group and
their respective contributions to TREA are presented in
the table below.
Table 5:
Contribution to the NLB Resolution Group’s TREA
in EUR millions
Entity
31 Dec 2025
NLB d.d.
9,277
NLB Lease&Go, leasing, Ljubljana
1,103
NLB Lease&Go Leasing Beograd
136
NLB Skladi, Ljubljana
124
NLB Lease&Go Leasing Skopje
33
Other
33
TREA total:
10,706
MREL requirement applicable as of 20 March 2025
amounts to:
•
29.93% of TREA + applicable CBR (4.78% on
31 December 2025),
•
11.24% of LRE.
On 31 December 2025, the MREL ratio amounted to
43.83% TREA and 23.34% LRE, which was well above the
required level.
SEE banking members in Bosnia and Herzegovina,
Serbia, and Montenegro are subject to local MREL
requirements.
Figure 8:
Resolution groups within NLB Group
NLB d.d.
&
NLB Lease&Go subsidiaries, NLB Skladi, Other
SLO
SRB
Komercijalna Banka,
Beograd
MNE
Podgorica
BIH
Banja Luka
BIH
Sarajevo
RKS
Prishtina
MKD
Skopje
Resolution group
MREL legislation not implemented yet
Figure 9:
Evolution of MREL eligible funding (in EUR millions),
MREL requirement and realised MREL ratio
31 Dec 2023
31 Dec 2024
3,187
1,505
Realised MREL ratio
CET1+T1+T2
MREL requirement (including CBR)
MREL deposits and senior funding
2,734
1,057
2,358
964
40.24%
37.48%
43.83%
31.91%
35.04%
34.71%
39
Capital and capital adequacy
Capital requirements
3 In 2025, the Bank of Slovenia increased the countercyclical capital buffer for exposures in Slovenia from 0.5% to 1%. The level of the countercyclical capital buffer applicable to the NLB Group is also affected by all other CCYBs of
countries to which the Group is exposed.
4 The Bank of Slovenia introduced a mandatory systemic risk buffer for sectoral exposures for banks. From January 2025, the required rate is 0.5% for all retail exposures to natural persons.
NLB ensures ongoing compliance with capital adequacy
requirements set out in the applicable regulatory
framework. These requirements are defined by the
Supervisory Review and Evaluation Process (SREP)
and are complemented by capital buffers designed to
mitigate risks and enhance financial stability.
As at 31 December 2025, the Group’s Overall Capital
Requirement (OCR) on a consolidated basis stood
at 14.75%, slightly higher (by 0.25%) than at the end
of 2024, due to an increase in the Combined Buffer
Requirement, driven by a higher Countercyclical Buffer
and lower Systemic Risk Buffer.
The OCR comprises the following components:
Total SREP Capital Requirement (TSCR): 10.12%
,
which includes:
•
8.00% Pillar 1 requirements and
•
2.12% Pillar 2 requirements (P2R).
Combined Buffer Requirement (CBR): 4.63%,
consisting of:
•
2.50% Capital Conservation Buffer,
1.25% O-SII Buffer,
0.80% Countercyclical Buffer (CCYB)
3
and
0.08% Systemic Risk Buffer
4
In addition to the mandatory capital requirements, the
regulator has recommended a Pillar 2 Guidance (P2G)
at 1.0% of Common Equity Tier 1 (CET1), which the Group
maintains as a safeguard against severe economic
stress scenarios.
Key developments during the year
In 2025, capital buffer rates across the Group’s region
developed as follows:
The countercyclical capital buffer rate increased in
Slovenia from 0.5% to 1.0%, and in North Macedonia
from 1.25% to 1.75%. Montenegro introduced a 0.5%
countercyclical buffer in April 2025, and Kosovo a 2%
buffer in July 2025. As of December 2025, the NLB
Group CCYB buffer was 0.80%, reflecting all CCYB rates
of countries to which the NLB Group is exposed.
In January 2025, the sectoral systemic risk buffer for
retail exposures, secured by residential real estate,
decreased from 1.0% to 0.5%. Consequently, the
Systemic Risk Buffer was 0.08% in December 2025, with
no changes in the third or fourth quarters.
Future changes in capital requirements
Effective 1 January 2026, NLB received a new SREP
decision on a consolidated basis for 2025. The Pillar
2 Requirement was reduced by 0.02 pp to 2.10%,
reflecting an improved SREP assessment. The P2G
was also lowered from 1.0% to 0.75%, thus reducing
OCR + P2G to 15.53% (down from the previous 15.75%).
The Group’s CCYB requirement is expected to increase
as a result of new CCYB requirements in North
Macedonia, Montenegro, Serbia and Croatia.
Pillar 1
Pillar 2
TSCR
Combined
Buffer
P2G
OCR+P2G
2.00%
1.50%
4.63%
1.00%
4.50%
2.53%
1.90%
11.32%
2.71%
1.97%
15.44%
8.00%
0.53%
0.40%
1.19%
2.12%
2.53%
1.90%
5.69%
10.12%
Realisation
20.12%
OCR Requirement
14.75%
OCR Requirement+P2G
15.75%
T2
T2
CET1
CET1
AT1
AT1
Figure 10:
NLB Group capital requirements and realisation as at 31 December 2025
40
Capital adequacy
The Group has continued to strengthen and optimise
its capital position, maintaining capital ratios well
above regulatory and strategic requirements. In line
with the Group Strategy 2030 Impact Ambition, the
Group remains comfortably above its strategic capital
targets, with CET1 and TCR thresholds of 13% and 15%,
respectively, and maintains a substantial buffer above
the MDA trigger level.
As at 31 December 2025, the Group’s TCR stood at 20.1%
(1.4 pp increase YoY), while the CET1 ratio stood at 15.4%
(0.1 pp increase YoY). The higher total capital adequacy
primarily derives from an increase in capital (EUR 514.3
million YoY), which counterbalanced the RWA increase
of EUR 1,293.7 million YoY. The Group’s capital was
strengthened mainly through the inclusion of part of the
2025 profit (EUR 226.6 million) and the issuance of an AT1
instrument (EUR 300.0 million).
Table 7:
Buffers to maximum distributable amount (MDA)
CET1
Actual
15.44%
Requirement
10.32%
Buffer
5.12%
AT1
Actual
1.97%
Requirement
1.90%
Shortfall
0.00%
T2
Actual
2.71%
2.53%
Shortfall
0.00%
MDA buffer
5.12%
Dividend payout
The total cumulative payout for the year amounted
to EUR 257.2 million. The dividend payout was
structured into two tranches. The first instalment of
EUR 128.6 million was paid in June 2025, followed
by a second instalment of the same amount,
EUR 128.6 million, in December 2025.
31 Dec 2024
Retained earnings
AT1 + other
RWA impact
18.7%
3,411
215
300
n.a.
3,926
-1.2%
20.1%
1.5%
Figure 11:
Capital (in EUR millions) and capital ratios of NLB Group – evolution YoY
Table 6:
Capital realisation, YoY change and surplus over the regulatory requirement of the NLB Group as at 31 December 2025
in EUR millions
31 Dec 2023
Change YoY
Surplus over
OCR+P2G
Common Equity Tier 1 capital
3,011.6
2,785.8
2,510.0
225.8
803.1
Tier 1 capital
3,396.7
2,872.4
2,598.0
524.4
817.5
Total capital
3,925.6
3,411.3
3,109.0
514.3
852.8
Total risk exposure amount (RWA)
19,509.8
18,216.1
15,337.0
1,293.7
Common Equity Tier 1 Ratio
15.4%
15.3%
16.4%
0.1 pp
4.1 pp
Tier 1 Ratio
17.4%
15.8%
16.9%
1.6 pp
4.2 pp
Total Capital Ratio
20.1%
18.7%
20.3%
1.4 pp
4.4 pp
41
Total risk exposure
dynamic
In 2025, the Group’s RWA for credit risk increased
by EUR 1,653.4 million YoY, driven by changes to EU
regulatory rules that came into force on 1 January
2025 (approximately EUR 311.7 million) and portfolio
development (approximately EUR 1,341.6 million).
Portfolio growth in 2025 contributed to an RWA
increase, primarily within corporates and retail,
where a large part of the loans is at least partially
secured by real estate. RWA was also affected by
higher placements with central banks not included
on the EBA third-party equivalence list, as well as by
increased EUR-denominated assets held with central
banks outside the EU. Part of the liquidity surplus was
reallocated to commercial bank deposits and to newly
purchased bank-issued bonds, resulting in a slight
increase in RWA.
The increase in RWAs for market risks and Credit Value
Adjustments (CVA) by EUR 59.3 million YoY was primarily
driven by higher RWAs for FX risk of EUR 58.9 million.
This increase mainly reflects more open positions in the
domestic currencies of non-euro subsidiary banks.
The Group’s operational risk exposure decreased
by EUR 419.1 million YoY due to a new standardised
methodology under CRR 3 and a consequently
lower Business Indicator and Marginal Coefficient
(from 15% to 12% up to EUR 1 billion). The calculation
was predominantly influenced by the Asset and
Financial Components.
»
Further information on capital and capital adequacy
is available in the
of this Annual Report
and in
Pillar 3 Disclosures
Figure 12:
RWA structure (in EUR millions)
31 Dec 2022
61%
59%
65%
62%
RWA /
Total
Assets
14,653
15,337
18,216
1,410
1,445
1,707
1,462
2,186
1,522
11,798
12,168
14,508
19,510
1,767
1,581
16,162
Credit risk
Market risk incl. CVA
Operational risk
CAGR: 10.0%
YoY: 7.1%
42
Risk Factors and Outlook
Risk factors
Risk factors affecting the business outlook are
(among others):
economy’s sensitivity to a potential slowdown in the
euro area or globally,
potential liquidity outflows,
widening credit spreads,
worsened interest rate outlook/persistence of high
inflation,
energy and commodity price volatility,
increasing unemployment,
geopolitical uncertainties,
potential cyber-attacks,
litigation risks,
regulatory, other legislative, and tax measures
impacting the banks.
In 2025, economic growth in the euro area economy
remained modest, while the economies of other
countries in NLB Group’s region demonstrated a
steady recovery. Household consumption, supported
by targeted investments, was the main driver of
growth, benefiting from easing inflationary pressures.
Governments continued to play a stabilising role through
consistent public spending, while private investments
gained momentum in certain sectors. Lending growth,
which peaked in 2024, remained strong. Nevertheless,
persistent inflationary pressures, rising unemployment,
lower-than-expected GDP growth, and geopolitical and
other uncertainties could lead to a slowdown in private
consumption and investment growth.
Credit risk typically increases during periods of
economic slowdown. Throughout 2025, the Group’s
credit portfolio remained high-quality and well-
diversified despite ongoing geopolitical tensions
and more challenging macroeconomic conditions.
The resilience of the Group’s region helped maintain
non-performing ratios at a sustainable level, with
the coverage ratio above the EU average. However,
a slight increase in NPLs was identified. In 2025, the
Bank observed a deterioration in the creditworthiness
of a few larger companies operating in the steel and
automotive industries. Weakening financial indicators
and intensified sector-specific headwinds contributed
to the recognition of an “unlikely-to-pay” risk. As
a result, several exposures migrated to Stage 3 in
accordance with IFRS 9 impairment requirements. The
Group continues to closely monitor macroeconomic
and geopolitical developments, applying a prudent
approach to identifying increased credit risk at an early
stage in accordance with the Early Warning System, and
maintaining a proactive stance in NPL management.
The Group remained well capitalised throughout the
year and well above the risk appetite at both the Group
and banking member levels. Its liquidity position also
remained solid, with liquidity indicators well above the
regulatory requirements, indicating the Group’s low
tolerance for this risk. The Group’s investment strategy
for its bond portfolio held for liquidity purposes adapts
to expected market trends in line with the set risk
appetite. Investment activity continued with a balanced
approach to identifying attractive market opportunities
while managing credit spreads, interest rate risk,
and capital consumption. Geopolitical uncertainties
contributed to heightened volatility in financial
markets, particularly through shifts in credit spreads,
interest rates, and foreign exchange rates. The Group
closely monitors its prominent bond portfolio, mostly
sovereigns, and carefully manages it by incorporating
adequate early warning systems to limit potential
regulatory capital sensitivity.
So far, no material movements regarding the Group’s
significant FX positions have been observed. Current
developments, market observations, and potential
mitigations are closely monitored and discussed. While
the Group monitors its liquidity, interest rate, credit
spread, FX position, and corresponding market trends,
their impacts on the Group positions, and any significant
and unanticipated movements on the markets or
a variety of factors, such as competitive pressures,
consumer confidence, or other certain factors outside
the Group’s control, could adversely affect the Group’s
operations, capital position, and financial condition.
Special attention is paid to the continuous provision of
services to clients, their monitoring, simplification, and
digitalisation, while maintaining prudent risk practices
and corresponding prevention of cyber-attacks, other
ICT risks, and potential fraud events. The Group has
established internal controls and additional measures
to facilitate adequate risk management. However, these
measures may not always entirely prevent possible
adverse effects.
Cyber risk represents an increasingly important
operational risk for the Group, particularly in light of
the continued digitalisation of banking services, the
growing reliance on complex IT environments, and the
use of external technology and service providers. Cyber
threats may originate from both external actors and
internal sources. They may include ransomware attacks,
distributed denial-of-service (DDoS) attacks targeting
digital banking services, business email compromise,
data breaches involving customer information, payment
fraud attempts, and potential vulnerabilities associated
with legacy systems or digital channels. Such events could
lead to disruptions in business operations, temporary
unavailability of services to clients, loss or compromise
of sensitive data, financial losses, legal claims, regulatory
consequences, and reputational damage. The Group
therefore continuously strengthens its cyber risk
management framework and implements a range of
preventive, detective, and response measures, including
enhanced monitoring of IT systems and networks, regular
vulnerability assessments and testing, effective incident
response and recovery procedures, and employee
awareness activities. These measures aim to ensure the
protection of critical systems and data, maintain the
continuity of banking services, and support compliance
with applicable regulatory and supervisory requirements.
With regard to litigation risk, the Bank has observed
a shift in case law in recent years, particularly in the
more recent period, where outcomes are generally
more favourable to consumers. This trend is evident
in litigation concerning loan processing fees and loan
insurance premiums in Serbia, as well as CHF litigation-
related cases in Slovenia. In the latter, the number of
43
proceedings initiated against the Bank has risen, as
anticipated, as a consequence, the Bank continues to
closely monitor all developments.
The Group is subject to various regulations and laws
relating to banking, insurance, and financial services.
Respectively, it faces the risk of significant interventions
by several regulatory and enforcement authorities in
each jurisdiction in which it operates, including changes
in the tax treatment of banking business and changes in
the interpretation of legislation.
The SEE region represents the Group’s most significant
geographic area of operations outside Slovenia, and
its economic conditions are therefore crucial to the
Group’s operational performance and financial results.
Any regional instability or economic deterioration could
adversely affect the Group’s financial condition.
In this regard, the Group closely follows the
macroeconomic indicators relevant to its operations:
GDP trends and forecasts,
economic sentiment,
unemployment rate,
consumer confidence,
construction sentiment,
deposit stability and growth of loans in the banking
sector,
credit spreads and related future forecasts,
interest rate development and related future forecasts,
FX rates,
energy and commodity prices,
other relevant market indicators.
In H1 2025, the Group regularly reviewed IFRS 9
provisioning by testing relevant macroeconomic
scenarios to reflect current circumstances and their
future impacts. The Group established multiple scenarios
(i.e., baseline, optimistic, and severe) for the Expected
Credit Losses (ECL) calculation, aiming to create a
unified projection of macroeconomic and financial
variables aligned with the Bank’s consolidated outlook
for economic development in the SEE region. The
Group identified three possible scenarios, each with
an associated probability of occurrence, for forward-
looking risk provisioning under IFRS 9. These IFRS 9
macroeconomic scenarios incorporate the forward-
looking and probability-weighted aspects of the ECL
impairment calculation. Both features are subject to
change whenever material changes in the expected
future economic environment are identified and were
not embedded in previous forecasts.
The baseline macroeconomic scenario predicts sub-
trend growth for major economies, including the U.S.,
China, India, and the euro area, without a significant
recession in the mid-term. In the euro area, consumer
confidence and private consumption are expected to
support growth, while government spending remains
focused on recovery efforts and addressing structural
challenges. The ECB is expected to maintain a gradual
approach to interest rate cuts. Although trade tensions
and U.S. tariffs continue to pose risks, a recovery in risk
sentiment is expected, and global trade developments
are likely to benefit the euro area overall.
The alternative macroeconomic scenarios are based on
plausible mid-term drivers of economic development.
The optimistic alternative scenario reflects supply-driven
positive developments: alleviated geopolitical tensions,
technological advancements, and stable energy prices,
all of which strengthen supply conditions and support
robust economic growth. The global economy benefits
from the Ukraine-Russia ceasefire, while the euro area
is supported by a well-functioning labour market,
favourable global trade conditions, and coordinated
monetary policies among major central banks, with only
mild adverse effects from U.S. tariffs. The ECB’s expected
easing cycle stabilises rates and lending conditions.
Politics in Europe has reached a consensus, supported
by a coordinated but gradual green transition and
further boosting production potential.
The severe alternative scenario demonstrates supply-
driven bleak developments. It is characterised by the U.S.
pressure campaign against Iran, further complicating
relations with China over the Taiwan question, posing
a threat to the global economy and financial system,
and leading to a breakdown in confidence. The war
in Ukraine shows no signs of meaningful resolution.
Persistent supply chain problems and rising energy prices
pose challenges for the euro area, further hindering
economic growth amid supply shortages. Labour
shortages, trade barriers, and price competition induced
by U.S. tariff measures add to the pressure, prolonging
economic insecurity. In this environment, the ECB faces
difficulties managing high and persistent inflation and
weak supply-demand dynamics, exacerbated by the U.S.
monetary policy’s loss of credibility, increased financial
market uncertainty, and a slowdown in trade channels
due to heightened FX volatility.
The NLB Group formed three probable scenarios with
an associated probability of occurrence for forward-
looking assessment of risk provisioning under IFRS 9.
The IFRS 9 macroeconomic scenarios incorporate the
forward-looking and probability-weighted aspects
of the ECL impairment calculation. Both features
may change when material changes in the future
development of the economy are recognised and not
embedded in previous forecasts.
On this basis, for the year 2025, the NLB Group assigned
weights of 20%-60%-20% (with alternative scenarios
receiving 20% each and the baseline scenario receiving
60%) as a starting point. Based on the economic
situation, NLB and NLB Banka, Banja Luka adjusted the
weight for the severe scenario at 30% and reduced the
optimistic scenario weight to 10%, while the baseline
remained at the starting point. NLB Komercijalna Banka,
Beograd adjusted the weight for the severe scenario at
40% and reduced the optimistic scenario weight to 0%.
All other members have maintained assigned weights of
20%-60%-20%.
The Group has established a comprehensive internal
stress-testing framework and early warning systems
across various risk areas with built-in risk factors
relevant to the Group’s business model. The stress-
testing framework is fully integrated into key internal
processes, including the Risk Appetite, the Internal
Capital Adequacy Assessment Process (ICAAP), the
Internal Liquidity Adequacy Assessment Process (ILAAP),
and the Recovery Plan to determine how severe and
unexpected changes in the business, geopolitical, and
macro environments might affect the Group’s capital
adequacy or liquidity position. Together with recovery
plan indicators, the stress-testing framework supports
proactive management of the Group’s overall risk profile
in these circumstances, including capital and liquidity
positions from a forward-looking perspective.
Risk Management actions available to the Group are
determined by various internal policies and applied
44
as needed. The selection and application of mitigation
measures follow a structured three-layer approach,
considering the feasibility analysis of the measure, its
impact on the Group’s business model, and the strength
of the available measure.
Outlook
The indicated Outlook constitutes forward-looking
statements subject to several risk factors and does not
guarantee future financial performance. NLB Group
continues to pursue various strategic activities to
enhance its business performance. The interest rate
outlook remains uncertain, reflecting the adaptive
monetary policies of the ECB and local central banks in
response to the general economic sentiment.
According to NLB Group’s projections, euro area GDP
growth is expected to slow down in 2026 compared to
2025, as U.S. tariffs are likely to weigh on export activity.
Nonetheless, past ECB rate cuts and Germany’s fiscal
stimulus could provide tailwinds for domestic demand.
A slower-than-expected implementation of the German
fiscal stimulus remains a downside risk. The war in Iran is
sharply increasing Europe’s energy costs, as disruptions
around the Strait of Hormuz have pushed oil and gas
prices significantly higher, reviving inflation pressures
across the continent. This spike in energy prices risks
slowing economic growth, tightening already low gas
inventories, and could prompt the ECB to consider
precautionary rate hikes if the conflict drags on.
In Slovenia, GDP growth is expected to speed up in 2026,
positioning the country among the fastest-growing
economies in the euro area. Fixed investment growth
is also projected to gather momentum, bolstered by
previous ECB rate cuts and the inflow of EU funds.
Additionally, higher defence spending across the euro
area is set to boost Slovenia’s external sector. In NLB
Group’s region, economic growth reached 2.0% YoY in
2025, primarily due to weaker performance in Slovenia
and Serbia, the two largest contributors. The region
is expected to gain momentum in 2026. However,
the conflict in the Middle East has increased overall
uncertainty, adding upward pressure on inflation and
weighing on economic growth prospects. In the short
term, higher energy prices are expected to push inflation
noticeably higher. The longer-term impact will depend
on how long and how severe the conflict becomes, as
well as how rising energy costs ultimately filter through to
consumer prices and broader economic activity. Inflation
projections have been adjusted upward, particularly for
2026, largely due to the anticipated rise in energy prices
stemming from the conflict. Core inflation, excluding
energy and food, is also expected to be affected as
elevated energy costs feed into other price categories.
At the same time, economic growth forecasts have
been revised downward, again most significantly for
2026, reflecting the global repercussions of the conflict
on commodity markets, real purchasing power, and
overall confidence. Nevertheless, factors such as low
unemployment, strong private sector balance sheets,
and continued government spending on defence and
infrastructure are expected to provide some support to
growth. Overall, the NLB Group’s region is expected to
grow by 2.5% YoY in 2026 and 3.3% in 2027.
NLB Group delivered on all financial targets and
exceeded its 2025 outlook across several key indicators.
Strong, broad-based loan growth, profitable and efficient
operations, stable asset quality, and a consistent focus
on shareholder returns remain central to the Group’s
strategic ambition. The ongoing investment cycle – driven
by digital transformation and process streamlining – is
expected to enhance scalability, accelerate structural
cost reductions, and unlock significant revenue potential.
The Group’s strong capital position, further enhanced
by the EUR 300 million AT1 bond issuance in November,
enables the capacity to simultaneously pursue organic
loan growth and attractive shareholder returns. For
2026, the Bank expects to distribute 55% of last year’s
profit (subject to no material M&A), representing a 5 pp
increase in the payout ratio. This translates into high
single-digit dividend growth and an attractive dividend
yield, reinforcing NLB Group’s status as a compelling
investment opportunity characterised by high and
consistently growing dividends, while achieving strong
organic growth rates.
The strategic objective for capital adequacy is to
maintain Tier 1 capital at around 15% and CET1 ratio
above 13%. Given that the EU plans to neutralise the
effects of the Fundamental Review of the Trading Book
(FRTB) implementation for a period of up to three years,
no impact on NLB Group capital is expected in this
transition period.
Following the issuance of the AT1 bonds, the Group is
adjusting its profitability indicators to better reflect the
new capital structure. Sterilising for the impact of the
AT1 bonds from a return calculation has only a modest
impact on the calculated returns: ROTE for 2025 stood
at 15.2%, while ROE, as previously calculated, would
have been 14.5%. Furthermore, the methodology for
calculating ROE normalised was also slightly altered;
rather than normalising for the Tier 1 requirement, the
strategic CET1 target of 13% is applied and the result
is reduced for AT1 coupons, resulting in 15 bps lower
normalised ROE under the new approach.
Looking ahead to 2026, the Group expects solid revenue
growth, supported by the continuation of robust, high-
single-digit loan growth and a stable interest rate
environment. The former should build on the strong
momentum of the previous year, further supported
by rising household disposable income and expected
revival in regional economic activity. The lending
opportunity across the NLB Group should further
Table 8:
Movement of key macroeconomic indicators in the euro area and the NLB Group region
GDP
(real growth in %)
Average inflation
(in %)
Unemployment rate
(in %)
2026
2027
2028
2026
2027
2028
2026
2027
2028
Euro area
0.9
1.5
1.0
1.5
1.5
2.4
2.1
2.6
1.9
2.0
6.4
6.3
6.2
6.1
6.1
1.6
1.1
1.9
2.5
2.4
2.0
2.5
2.9
2.2
2.1
4.1
3.9
3.7
3.6
3.6
3.9
2.0
2.7
4.0
3.7
4.7
3.8
3.7
3.2
3.0
8.6
8.7
8.6
8.5
8.4
2.7
3.5
2.9
3.3
3.1
3.5
4.1
3.7
2.6
2.2
12.4
11.5
11.0
10.5
10.3
BiH
2.5
2.3
2.4
3.0
3.0
1.7
4.0
3.6
2.3
2.0
12.7
12.2
12.0
11.7
11.5
4.5
4.0
4.0
3.9
1.6
3.9
4.4
2.7
10.5
10.0
9.5
9.2
9.0
3.2
3.2
3.2
3.3
3.9
3.5
2.6
2.2
11.5
10.7
10.3
10.0
9.8
Note: NLB Forecasts are highlighted in grey.
Source: Statistical offices, Focus Economics.
45
improve as disinflation and moderating interest rates
lift real incomes and reduce debt-service burdens.
Recurring revenues are projected to be supported
by solid growth in fee-driven businesses, particularly
payments, bancassurance, and wealth management.
Operational efficiency is expected to improve, with the
cost-to-income ratio targeted below 48% in 2026 and
further declining to below 47% territory in 2027. Ongoing
IT investments remain central to the NLB Group’s
evolution into a digital-first, agile, and customer-centric
modern bank, and are expected to continue unlocking
significant efficiency gains. These investments are
executed in a controlled manner to support the Group’s
strategic priorities, while remaining fully aligned with
benchmarks and the long-term financial framework.
The cost of risk is expected to remain within the
30–50 bps range for 2026, consistent with the Group’s
disciplined risk appetite.
Table 9:
Actual 2025 vs Last Outlook for 2025 and Outlook for 2026 and 2027
Actual 2025
Last Outlook for 2025
Outlook for 2026
Outlook for 2027
Recurring income
EUR 1,282 million
~ EUR 1,200 million
> EUR 1,300 million
~ EUR 1,500 million
CIR
47.4%
~ 49%
Below 48%
Below 47%
Cost of risk
29 bps
30–50 bps
30–50 bps
30–50 bps
Loan growth
14%
Low double-digit
High single-digit
High single-digit
Dividends
EUR 257.2 million
(50% of 2024 profit)
50% of 2024 profit
55% of 2025 profit
50–60%
of 2026 profit
ROE a.t.
ROTE a.t.
ROE a.t. normalised
14.5%
15.2%
20.5%
~ 14.5%
~ 19.5%
~ 15%
~ 20%
~ 15%
~ 20%
M&A potential
M&A capacity of up to EUR 4 billion RWA
(i) ROTE a.t. = annualised result a.t., reduced for AT1 coupons, divided by the average equity, reduced for average intangible assets and average AT1 capital.
(ii) ROE a.t. normalised = annualised result a.t. reduced for AT1 coupons, divided by the average risk-adjusted capital. Average risk-adjusted capital is calculated
as the CET1 strategic target of average RWA reduced by the CET1 minority shareholder capital contribution. Following the AT1 bond issuance in November
2025, under the ROE normalised calculation, the result a.t. is reduced for AT1 coupons, and the average risk-adjusted capital is calculated according to the CET1
target of 13% instead of the regulatory Tier 1 requirement. ROE normalised for 2025 under the previous methodology would amount to 20.6%.
(iii) Assisted with the combination of capital from issuing AT1 notes and a temporary reduction of the dividend payments.
Table 10:
Actual 2025 and Impact Ambition 2030
Actual 2025
Impact Ambition 2030
Recurring income
EUR 1,282 million
> EUR 2,000 million
Recurring profit
~ EUR 530 million
> EUR 1,000 million
CIR
47.4%
< 45%
ROTE a.t.
15.2%
> 15% (1-2 pp upside from strategic plays)
ROE a.t. normalised
20.5%
> 20%
RTSR
55.1%
> Banking peer group
Payout ratio
50%
towards 50-60%
P/B
1.1
> 1
Tier 1 capital ratio
17.4%
~ 15%
CET1 ratio
15.4%
> 13%
29 bps
30–50 bps
(i) ROTE a.t. = annualised result a.t., reduced for AT1 coupons, divided by the average equity, reduced for average intangible assets and average AT1 capital.
(ii) ROE a.t. normalised = annualised result a.t. reduced for AT1 coupons, divided by the average risk-adjusted capital. Average risk-adjusted capital is calculated
as the CET1 strategic target of average RWA reduced by the CET1 minority shareholder capital contribution. Following the AT1 bond issuance in November
2025, under the ROE normalised calculation, the result a.t. is reduced for AT1 coupons, and the average risk-adjusted capital is calculated according to the CET1
target of 13% instead of the regulatory Tier 1 requirement. ROE normalised for 2025 under the previous methodology would amount to 20.6%.
(iii) Banking peer group: UniCredit, OTP, RBI (Raiffeisen Bank International), Erste Group, Intesa, Addiko. Performance measured for the full year 2025.
»
Further information on the Group Strategy 2030 is available on the NLB website.
Through layered applications of
acrylic and marble dust, the artist
creates a photorealistic yet tactile
mountain texture that functions
like a three-dimensional diorama.
JELENA BUJALIĆ
Untitled (Mountains), 2023
acrylic, chalk, marble dust, coloured
pencil, graphite on linen canvas
26 × 34.6 cm
New acquisition
47
Overview of
Financial Performance
The financial year concluded with a strong profit after tax of EUR 503.1 million. The Group delivered strong
performance and exceptional loan growth, supported by the leasing integration, confirming the robustness of its
business model despite margin pressure. Profit after tax was slightly lower than the previous year, with a robust
capital position and the cost of risk at 29 bps.
5 Cost of risk calculation excludes provisions from securities and other financial assets (in 202
5 net released in the amount of EUR 3.5 million).
6 Definitions of ROTE and ROE normalised are defined in the chapter
The following key drivers influenced the Group’s
performance in the year 2025:
The Group achieved exceptional YoY growth in gross
loans to customers of EUR 2,372.0 million, driven by
buoyant demand across segments.
The Group successfully funded its loan production
through growth in its deposit base, which rose by
EUR 2,303.6 million YoY, reflecting EUR 1,439.2 million
higher deposits from individuals and EUR 864.4 million
from corporates and state.
Higher volumes drove a 1% YoY increase in net interest
income. Net interest margin (NIM) showed signs of
bottoming out toward the end of the year, following
earlier declines in central bank policy rates. The annual
net interest margin amounted to 3.32%, down 32 bps YoY.
Net interest income sensitivity reduced as the Group
proactively managed interest rate exposures on both
the asset and liability sides.
Net fee and commission income grew by 9% YoY,
supported by higher client engagement in
investment funds and bancassurance, and higher
revenues from cards, also driven by improved terms
with service providers.
Total costs of the Group in 2025 amounted to EUR 616.8
million, 9% up YoY. This increase reflected continued
investment in employees, digital transformation,
and business expansion. On a like-for-like basis,
excluding the impact of the SLS Group, non-recurring
general and administrative expenses, and variable
compensation effects, cost growth remained contained
at approximately 4%.
In 2025, the Group established impairments and
provisions for credit risk in the amount of EUR 46.6
million. The established provisions were primarily
driven by portfolio developments (EUR 93.2 million),
largely due to credit migration among specific corporate
clients in the Slovenian automotive and steel sectors,
partially offset by recoveries from written-off receivables
(EUR 28.2 million) and model adjustments (EUR 18.4
million). The cost of risk in 2025 stood at 29 bps
5
Other impairments and provisions were net
established in the amount of EUR 13.7 million, with the
vast majority established in the last quarter due to
restructuring provisions.
The effective tax rate (calculated as income tax divided
by profit before tax) for 2025 was 13% for the NLB
Group and 8% for NLB. The effective tax rate of NLB
was significantly influenced by non-taxable income,
consisting mostly of received dividends and the release
of impairments of equity investments in subsidiary
banks. The overall contribution rate, including income
tax and the tax on balance sheet for the year 2025, was
18% for NLB Group and 15% for NLB.
Additional capital market issuance in 2025 further
strengthened the Group’s capital position. This included
the issuance of senior preferred notes in the nominal
amount of EUR 500 million in January for MREL
purposes and Additional Tier 1 notes in the amount of
EUR 300 million issued in November. Total Capital Ratio
(TCR) stood at 20.1%, well above the requirements.
ROTE and ROE normalised
6
amounted to 15.2% and
20.5%, respectively.
Amid volatile macroeconomic conditions throughout
the year, new NPL inflows surpassed repayments and
recoveries on the existing NPL portfolio, predominantly
within the corporate segment. As a result, the NPL
portfolio posted a net increase of EUR 139.1 million,
reaching EUR 469.5 million at the end of 2025. Modest
growth in the non-performing credit portfolio stock,
combined with high-quality credit portfolio growth, led
to an increase in the gross NPL ratio (EBA def.) from
2.0% to 2.4% YoY. The NPE ratio (EBA def.) remained at
merely 1.4%.
Unencumbered liquidity reserves portfolio amounted to
EUR 10,000.5 million, representing 31.8% of total assets.
EUR 503.1
of net profit
48
Figure 13:
Profit after tax of NLB Group – evolution YoY (in EUR millions)
Profit generation remained broad-based across the
Group, with the SEE banks together accounting for 62%
of the Group’s total profit, underscoring the strength and
diversification of the Group’s business model.
For more information on the banks operations, see the
chapter
Net interest
income
Net fee and
commission
income
Other net
non-interest
income
Total costs
Tax on
balance sheet
Impairments
and provisions
Share of profit
from investments
in associates and
joint ventures
Income tax
Result of
non-controlling
interests
12.5
29.7
18.3
-50.6
-22.8
503.1
514.6
-0.3
-1.5
0.0
EUR 1,302.5
of total net operating income
EUR 652.1
of profit before impairments
and provisions
49
Income statement
7
Table 11:
Income statement of NLB Group
in EUR millions
Change YoY
Q4 2025
Q3 2025
Q2 2025
Q1 2025
946.7
934.2
12.5
1%
243.8
236.5
232.5
233.9
Net fee and commission income
342.6
312.9
29.7
9%
92.5
87.1
82.7
80.4
Dividend income
0.2
0.1
0.1
65%
0.0
0.1
0.0
Net income from financial transactions
33.7
24.1
9.6
40%
5.2
7.6
13.4
7.5
Net other income
-20.7
-29.3
8.6
29%
-2.2
-3.1
-4.1
-11.4
Net non-interest income
355.8
307.8
48.0
16%
95.5
91.7
92.1
76.5
Total net operating income
1.302.5
1.242.0
60.5
5%
339.3
328.2
324.6
310.4
Employee costs
-352.3
-322.2
-30.2
-9%
-95.5
-85.4
-88.9
-82.6
Other general and administrative expenses
-203.7
-188.6
-15.1
-8%
-62.1
-47.7
-47.7
-46.2
Depreciation and amortisation
-60.8
-55.4
-5.4
-10%
-15.6
-14.2
-15.9
-15.1
-616.8
-566.2
-50.6
-9%
-173.2
-147.3
-152.5
-143.9
Tax on balance sheet
-33.5
-33.2
-0.3
-1%
-8.8
-8.5
-8.2
-8.1
Result before impairments and provisions
652.1
642.6
9.5
1%
157.4
172.3
164.0
158.5
Impairments and provisions for credit risk
-46.6
-20.6
-26.0
-126%
-36.4
-16.0
20.3
-14.5
Other impairments and provisions
-13.7
-16.9
19%
-10.4
0.0
-5.6
2.3
Impairments and provisions
-60.2
-37.4
-22.8
-61%
-46.7
-16.0
14.7
-12.2
Share of profit from investments in associates and joint ventures
1.5
3.0
-1.5
-51%
0.2
-0.2
0.9
0.6
Result before tax
593.4
608.1
-14.8
-2%
110.9
156.2
179.5
146.8
Income tax
-74.7
-77.9
4%
-10.3
-20.5
-26.2
-17.7
Result of non-controlling interests
15.6
15.7
0.0
0%
3.5
4.0
4.8
3.3
503.1
514.6
-11.5
-2%
97.0
131.6
148.5
125.8
7 From June 2025 onwards and for the previous periods, the income statement is presented according to the new methodology. An operating lease is presented on a net basis: non-interest income and related costs are netted by the
amount of amortisation (EUR 7.7 million in 2025 and EUR 2.8 million in 2024).
50
Net interest income increased modestly YoY to EUR 946.7
million, primarily driven by robust loan growth, including
the contribution from the acquired SLS leasing portfolio
in the second half of the last year, and accounted for
73% of total net operating income. At the same time,
against a backdrop of a lower interest-rate environment,
most Group banking members recorded a decline in net
interest income, while some entities achieved growth
supported by higher loan volumes.
At the Group level, interest income growth was driven by
higher loan volumes, with retail lending recording the
strongest increase of EUR 53.1 million, partly reflecting
the acquisition of the SLS Group in the previous year.
In addition, interest income from securities rose by
EUR 40.0 million, reflecting a deliberate increase in
securities holdings in anticipation of a declining interest-
rate environment, with the majority of the increase
attributable to higher volumes. This was partly offset by
a significant decline in income from balances with banks
and central banks of EUR 74.5 million, mostly reflecting
lower interest rates. Interest expenses increased YoY,
driven by higher funding volumes, particularly customer
deposits, as well as higher costs of MREL-eligible
wholesale funding, while the overall funding cost was
influenced by the declining interest-rate environment.
Profitability stabilisation is one of the NLB Group’s
priorities. To protect future interest income from
a declining interest rate environment, the Group
proactively responded to the market interest rate
dynamics by fixing interest rates primarily in the first half
of 2024, when rates were near their peak. This strategic
timing has secured stable interest income for the
medium term and significantly reduced NII sensitivity to
future rate fluctuations.
Figure 14:
Net interest income of NLB Group (in EUR millions)
1,184.0
2.2
4.5
3.3
4.2
233.9
232.5
236.5
243.8
Q1 2025
Q2 2025
Q3 2025
Q4 2025
1,163.0
292.1
291.2
295.5
305.1
-232.7
-60.3
-62.0
-63.5
-65.6
Interest income
Interest expenses
Derivatives & Other
934.2
946.7
+1%
-251.4
14.1
51
The net interest income sensitivity, simulated by a
100-bps immediate parallel downward shift in interest
rates, stood in December 2025 at EUR -67.6 million or
-1.99% of the T1 capital, driven mainly by cash balances
(EUR -20.7 million) and floating rate loan positions
(EUR -59.9 million), entering into new interest rate
hedges on issued liabilities (EUR 500 million), and
investing in additional high-quality debt securities
(EUR 1,018 million, partially hedged). In contrast, higher
central bank balances of EUR 425 million contributed
negatively to net interest income sensitivity. The issuance
of subordinated notes of EUR 300 million, eligible for
inclusion in AT1 capital, was the main driver of the
increase in central bank balances.
Due to uncertainty surrounding the future path of interest
rates in 2025, the Group consciously managed its IRRBB
position in a manner to enable the potential execution
of material IRRBB management actions in the event of a
stronger view on market interest rate dynamics.
Figure 15:
NII sensitivity to various rate shocks of NLB Group (in EUR millions)
-67.6
-33.4
25.3
50.1
Scenario
-100 bps
Scenario
-50 bps
Scenario
+50 bps
Scenario
+100 bps
Figure 16:
NLB Group’s NII sensitivity under a standard internal shock (in EUR millions)
101.4
94.3
76.0
73.9
70.7
67.2
67.6
65.4
67.6
31 Mar 2024
30 Jun 2024
30 Sep 2024
31 Mar 2025
30 Jun 2025
30 Sep 2025
NII NLB Group
NLB Group (% of Tier 1 Capital)
3.90%
3.62%
2.91%
2.82%
2.47%
2.34%
2.34%
2.27%
1.99%
52
The Group’s annual net interest margin decreased by
32 bps YoY to 3.32%, reflecting lower interest rates on
loans to customers and central bank balances. Margin
dynamics were also influenced by developments on the
funding side. In Slovenia, deposit interest rates declined
in line with monetary easing, contributing to a gradual
reduction in funding costs. In contrast, in certain SEE
markets, elevated funding needs amid strong loan
demand led to temporarily higher deposit interest rates
to secure sufficient liquidity. Towards the end of the
year, net interest margins showed signs of stabilisation
and bottoming out, with this trend first emerging in
Slovenia and is expected to gradually extend to the SEE
markets as pricing dynamics continue to normalise.
Similarly, the operational business margin decreased by
36 bps to 4.60%.
Figure 17:
Net interest margin (quarterly data, in %)
(i) Calculated based on average interest-bearing assets.
Figure 18:
Operational business margin (quarterly data, in %)
(i) Calculated based on average interest-bearing assets.
SEE banks
Q1 2025
Q2 2025
Q3 2025
Q4 2025
5.17%
4.72%
3.56%
5.14%
4.62%
3.41%
4.94%
4.53%
3.36%
4.96%
4.58%
3.44%
SEE banks
Q1 2025
Q2 2025
Q3 2025
Q4 2025
4.05%
3.46%
2.64%
2.51%
3.34%
3.94%
2.54%
3.25%
3.70%
2.47%
3.24%
3.77%
53
The Group’s net non-interest income recorded robust
YoY growth, driven by higher net fee and commission
income and sizeable non-recurring items. These
primarily reflected the revaluation and the sale of real
estate assets, as well as the resolution of a legal dispute.
Additionally, recurring other net non-interest income
in Q1 2025 was negatively affected by the accrual of
a one-time annual payment of regulatory costs in
NLB, amounting to EUR 11.4 million under the Deposit
Guarantee Scheme (DGS).
Net fee and commission income, a key component of
net non-interest income, recorded strong YoY growth,
primarily driven by higher revenues from cards,
investment funds, and bancassurance. The latter two
performed exceptionally well, achieving strong growth
in Slovenia and across the SEE markets, and making
a significant contribution to overall fee income. Over
the same period, NLB Skladi, Ljubljana, generated net
inflows of EUR 245 million in mutual funds, accounting
for 46.2% of total market net inflows.
The growth in the last quarter was mainly
attributable to higher net fees in the card business,
supported by seasonality effects and improved terms
with service providers.
Figure 19:
Net non-interest income of NLB Group (in EUR millions)
0.7
-11.6
8.8
20.5
-3.7
342.6
312.9
80.4
82.7
87.1
92.5
Net fee and commission income
Recurring other net non-interest income
Non-recurring other net non-interest income
7.7
76.5
92.1
91.7
1.3
3.3
95.5
355.8
307.8
+16%
-7.4
-1.4
0.8
2.3
Figure 20:
Net fee and commission income of NLB Group (in EUR millions)
6.2
6.9
7.5
6.1
21.9
26.7
43.8
45.1
45.4
47.7
Payment transaction & Basic accounts
Investment funds and Investment banking & Bancassurance
Cards and ATM operations
Guarantees & Other
11.0
12.5
13.6
17.6
80.4
82.7
87.1
92.5
342.6
312.9
+9%
65.8
79.3
48.2
54.6
19.5
18.2
20.6
21.1
176.9
181.9
54
8 Tax on balance sheet is excluded from the calculation. From June 2025 onwards and for the previous periods, CIR has been adjusted to the new methodology. The operating lease is presented on a net basis: non-interest income and
related costs are netted by the amount of amortisation.
Total costs increased YoY, reflecting ongoing
investments in employees, digital transformation,
and business expansion. On a like-for-like basis,
excluding the impact of the SLS Group, non-recurring
general and administrative expenses, and variable
compensation effects, cost growth remained contained
at approximately 4%.
Employee costs increased by EUR 30.2 million YoY.
Approximately one-third of the increase was attributable
to variable compensation linked to the rise in the NLB
share price, another one-third reflected a 4% increase in
employee-related costs across the banks, primarily due
to salary adjustments amid elevated wage inflation in the
region, while the remaining third was related to strategic
business expansion, particularly in the leasing segment.
Other general and administrative expenses increased
by EUR 15.1 million, with roughly half of the increase
attributable to the growing business, notably within
leasing and asset management companies. Within
the banks, the cost grew by 5%, mainly driven by
value-added investments, primarily related to IT, while
structural costs remained broadly stable or declined,
particularly in real estate.
Depreciation and amortisation increased by
EUR 5.4 million, primarily due to the consolidation of
the SLS Group and higher investments made in the
previous year.
Capital expenditure remained aligned with the Group’s
strategic priorities. Investments in IT increased by 16%
YoY to EUR 49.1 million, while real estate investments
amounted to EUR 38.2 million, reflecting a 33% growth
YoY. Real estate investments were primarily focused on
accelerating the refurbishment of the branch network
and the transformation of headquarters into modern,
employee-centric working environments, representing
a core delivery element of the Group’s Go-to-Market
(GTM) strategic initiative. These investments support
the ongoing transformation of the distribution network
through space and location optimisation, as well as a
strengthened omnichannel customer experience.
As in previous years, operating costs were higher in the
fourth quarter, reflecting the timing of certain IT and
marketing expenses, as well as employee-related costs.
The Cost-to-Income Ratio (CIR)
8
stood at 47.4%, up
1.8 pp YoY. The rise was driven by lower net operating
income growth, which was outpaced by the increase in
total costs.
Employee costs
Other general and administrative expenses
Depreciation and amortisation
46.2
47.7
47.7
62.1
82.6
88.9
85.4
95.5
143.9
152.5
147.3
173.2
15.1
15.9
14.2
15.6
188.6
203.7
322.2
352.3
566.2
616.8
~+4%
Like-for-like
55.4
60.8
+9%
Figure 21:
Total costs of NLB Group (in EUR millions)
Figure 22:
Number of employees
Figure 23:
Number of branches
SEE banks
Leasings & AuM
NLB DigIT & other
SEE banks
171
188
5,031
312
340
2,469
2,523
69
69
419
409
8,107
8,322
381
-215
-28
426
5,202
55
In 2025, the Group established impairments and
provisions for credit risk in the amount of EUR 46.6
million. The established provisions were primarily driven
by portfolio development (EUR 93.2 million), largely due
to credit migration among specific corporate clients
in the Slovenian automotive and steel sectors. These
establishments were partially offset by recoveries from
written-off receivables (EUR 28.2 million) and model
adjustments (EUR 18.4 million). Cost of risk calculation
excludes provisions from securities and other financial
assets (in 2025 net released in the amount of EUR 3.5
million). Consequently, the cost of risk for 2025 stood at
29 bps.
Other impairments and provisions were net established
in the amount of EUR 13.7 million. The vast majority
were established mainly in the last quarter, driven by
restructuring provisions (EUR 6.4 million in NLB and
EUR 3.4 million in NLB Komercijalna Banka, Beograd).
Figure 24:
Impairments and provisions of NLB Group (in EUR millions)
-20.6
-46.6
-14.5
20.3
-16.0
-36.4
-16.9
-13.7
-5.6
-10.4
-37.4
-60.2
-12.2
14.7
-16.0
-46.7
Impairments and provisions for credit risk
Other impairments and provisions
14
29
CoR
(bps)
56
In 2025, the effective tax rate (calculated as income
tax divided by profit before tax) for the NLB Group was
13%, and 8% for NLB. The effective tax rate of NLB was
significantly influenced by non-taxable income, primarily
received dividends and the reversal of impairments of
equity investments in subsidiary banks. In addition, tax
losses carry-forward decreased the taxable base by
50%. When excluding non-taxable dividends and the
non-taxable reversal of equity investments, the effective
tax rate is 18% for NLB and 14% at the Group level (the
latter also excludes non-taxable interest from state
securities, in accordance with some local tax legislation).
Taxes for the period 2024‒2028 are higher due to the
Reconstruction, Development, and Provision of the
Financial Resources Act, introduced following the major
floods in Slovenia in 2023. Under these measures,
the corporate income tax rate was increased from
19% to 22%, and the banks’ tax on balance sheet was
introduced. This tax on balance sheet is recognised
within other general and administrative expenses and
is included in the contribution rate. In 2025, the tax on
balance sheet amounted to EUR 33.5 million.
NLB Group is liable to pay the top-up tax for the Group
members in jurisdictions where the effective tax rate,
calculated by the rules related to the global minimum
top-up tax, is below 15%. For the year 2025, NLB
Group recognised EUR 6 million top-up-tax related to
subsidiaries in Bosnia and Herzegovina, Kosovo and
North Macedonia. North Macedonia is the only non-EU
country in the region in which the NLB Group operates
that has introduced the global minimum top-up tax
The overall contribution rate related to profit before tax,
including income tax and the tax on balance sheet, was
18% for the NLB Group and 15% for NLB in 2025. Until
2028, during the validity of the post-flood tax measures,
the overall contribution rate is expected to remain
slightly below or around 20% at the NLB Group level.
From 2029 onwards, the effective tax/contribution rate
related to profit before tax is expected to stabilise at
around 15% for NLB and 17% for the NLB Group.
Table 12:
Effective tax and contribution rates
in EUR millions
NLB 2025
NLB 2024
Profit before tax
463
512
593
608
Non-taxable income
-266
-266
-45
-44
Non-taxable dividends received
-219
-212
0
0
Non-taxable reversal of equity investments
-47
-54
0
0
Non-taxable interest from state debt securities
0
-45
-44
Taxable income
197
246
548
564
Adjustments
-110
-138
-235
-260
Utilisation of tax loss carry forward
-101
-123
-108
-126
Other adjustments
-9
-15
-127
-134
Tax base
87
108
313
304
Corporate income tax (at 22%)
19
24
69
67
Withholding tax (mainly dividends) & other
11
Global minimum top-up tax
4
6
6
Recognition of DTAs
-5
-6
-14
-7
Other
5
4
2
Total tax
36
34
75
78
Effective tax rate related to profit before tax
8%
7%
13%
13%
Effective tax rate related to taxable income
18%
14%
14%
14%
34
33
34
33
Contribution (total tax and balance sheet tax)
67
108
111
Overall contribution rate related to profit before tax
15%
13%
18%
18%
Overall contribution rate related to taxable income
35%
27%
20%
20%
(i) The data related to NLB’s corporate income tax is based on the tax return; the impact of temporary differences is not excluded.
(ii) The effect of different tax rates in other countries is included in other adjustments.
57
Statement of financial position
Table 13:
Statement of financial position of NLB Group
30 Sep 2025
30 Jun 2025
31 Mar 2025
Assets
Cash, cash balances at central banks,
and other demand deposits at banks
4,371.8
4,039.6
332.2
8%
4,371.8
3,873.6
4,215.2
3,838.1
Loans to banks
404.5
458.9
-54.4
-12%
404.5
600.3
351.3
504.8
Net loans to customers
18,705.5
16,363.6
2,341.8
14%
18,705.5
18,212.0
17,481.5
16,923.3
19,093.4
16,721.4
2,372.0
19,093.4
18,588.6
17,834.5
17,295.9
- Corporate
8,318.3
7,471.2
847.1
11%
8,318.3
8,229.1
7,914.7
7,719.5
- Individuals
9,992.4
8,735.0
1,257.5
9,992.4
9,667.8
9,347.6
9,023.4
- State
782.7
515.2
267.5
52%
782.7
691.8
572.2
553.0
Impairments and valuation of loans to customers
-388.0
-357.8
-30.2
-8%
-388.0
-376.6
-353.0
-372.6
Financial assets
7,087.8
6,324.5
763.3
12%
7,087.8
6,842.2
6,666.3
6,568.9
- Trading book
6.5
19.6
-13.1
-67%
6.5
8.3
8.3
8.3
- Non-trading book
7,081.3
6,304.9
776.4
12%
7,081.3
6,833.9
6,658.0
6,560.6
Investments in subsidiaries, associates, and joint ventures
14.1
14.7
-0.5
-4%
14.1
13.8
14.0
15.2
Property and equipment
331.3
310.0
21.2
7%
331.3
311.6
312.6
312.8
Investment property
24.4
26.1
-1.8
-7%
24.4
22.1
22.3
22.3
Intangible assets
115.9
100.5
15.4
15%
115.9
102.9
100.2
101.3
Other assets
419.6
397.4
22.2
6%
419.6
414.7
409.5
391.8
31,474.8
28,035.4
3,439.5
12%
31,474.8
30,393.3
29,573.0
28,678.5
Liabilities
Deposits from customers
24,509.9
22,206.3
2,303.6
10%
24,509.9
23,633.4
22,837.8
22,078.9
- Corporate
7,107.3
6,304.6
802.7
13%
7,107.3
6,733.3
6,292.3
6,043.1
- Individuals
16,951.2
15,512.0
1,439.2
9%
16,951.2
16,414.8
16,124.9
15,623.8
- State
451.4
389.7
61.7
16%
451.4
485.3
420.6
412.0
Deposits from banks and central banks
98.8
136.0
-37.2
-27%
98.8
135.4
178.8
172.1
Borrowings
280.0
225.1
54.9
24%
280.0
323.9
431.2
278.5
Subordinated debt securities
545.6
560.1
-14.6
-3%
545.6
560.1
551.2
538.3
Other debt securities in issue
1,553.6
1,048.8
504.8
48%
1,553.6
1,538.6
1,526.7
1,563.3
Other liabilities
626.6
560.9
65.7
12%
626.6
614.1
589.5
619.6
Equity
3,781.6
3,226.0
555.6
17%
3,781.6
3,512.5
3,386.2
3,356.2
Non-controlling interests
78.8
72.1
6.7
9%
78.8
75.3
71.6
71.6
Total liabilities and equity
31,474.8
28,035.4
3,439.5
12%
31,474.8
30,393.3
29,573.0
28,678.5
58
Figure 25:
Balance sheet structure of NLB Group on
31 December 2025 (in EUR millions)
The Group’s total assets increased 12% YoY to EUR 31,474.8
million, reflecting continued balance-sheet expansion
on the back of compounding of loan growth. The Group
maintained a healthy funding profile alongside impressive
loan growth, which was fully funded through customer
deposits. The Group recorded a solid net LTD ratio of
76.3% and preserved a strong liquidity position. The
issuance of two notes – EUR 500 million senior preferred
notes in January for MREL purposes and EUR 300
million Additional Tier 1 notes in November 2025 – further
diversified the Group’s funding structure, strengthening its
liquidity and capital position.
The Group’s leverage ratio, which takes into account
both on-balance sheet and off-balance sheet items,
increased by 0.4 pp YoY to 10.3%. The increase was
driven by higher on-balance exposures to individual
and corporate clients.
546
Subordinated debt securities
627
Other liabilities
1,554
Other debt securities in issue
379
Deposits from banks and
central banks & Borrowings
Liabilities
31,475
Assets
31,475
Net loans
to customers
18,705
Cash
equivalents
& placements
with banks
4,776
Financial
assets
7,088
Other assets 905
Deposits
from
customers
24,510
Total equity
3,860
Deposits
from state
1.8%
Deposits
from
individuals
69.2%
Deposits
from
corporate
29.0%
24,510
Loans to state
4.2%
Loans to
corporate
43.4%
Loans to
individuals
52.4%
18,705
Figure 26:
NLB Group’s LTD ratio movement
18,705
16,364
24,510
22,206
73.7%
76.3%
LTD
Net loans (in EUR millions)
Deposits (in EUR millions)
59
Assets
The distribution of total assets by country remained
broadly unchanged YoY, with asset growth in the
SEE members outpacing growth in Slovenia. Of the
Group’s total assets, 55.1% were located in Slovenia
and 19.6% in Serbia.
Figure 27:
Total assets of NLB Group – structure (in EUR millions)
905.2
848.7
4,776.3
4,498.5
18,705.5
16,363.6
7,087.8
6,324.5
Cash equivalents, placements with banks and loans to banks
Financial Assets
Other Assets
28,035.4
+12%
Figure 28:
Total assets of NLB Group by country (year-end, in %)
55.1%
55.5%
0.6%
0.5%
Other
Other
3.5%
3.4%
5.2%
5.1%
7.8%
7.7%
8.2%
7.7%
19.6%
20.1%
(i) The geographical analysis includes a breakdown of items with respect to the country in which individual NLB Group members are located.
60
Loan volume growth remained strong across
geographies and customer segments throughout the
year, resulting in an exceptional 14% loan growth at the
Group level. Favourable macroeconomic conditions,
combined with active commercial engagement across
the Group, supported loan demand. At the same
time, the pace and structure of growth varied among
individual Group members, reflecting local market
dynamics, liquidity positions, and funding considerations.
In NLB, business activity remained robust. Gross
loans to the corporate and state segment increased
by 11% YoY, driven primarily by higher investment
activity, increased working capital needs, and
improved business confidence amid easing financing
conditions. Loans to individuals recorded growth of
10%, with particularly strong momentum in housing
loans, supported by higher new loan production
during the year. New production of housing loans
in 2025 amounted to EUR 759.1 million (compared to
EUR 509.7 million in 2024). Consumer lending also
remained solid, reflecting sustained household demand,
with EUR 569.4 million in new consumer loan production
in 2025 (EUR 542.2 million in 2024).
In the SEE banks, loan growth outpaced the rate in
Slovenia, with exceptionally strong YoY increases in both
individual (19%) and corporate and state lending (17%).
Corporate and state lending expanded on the back
of increased investment activity and working-capital
financing needs, supported by improving economic
conditions across the region. Within retail lending, strong
new loan production was recorded across both consumer
and housing segments. Consumer loans accounted for
over 70% of new production and drove higher absolute
growth compared to the previous year (EUR 1,521.0 million
in 2025 compared to EUR 1,206.4 million in 2024), while
housing loans recorded stronger relative growth rates
(EUR 579.9 million in 2025 compared to EUR 418.7 million
in 2024). These trends were supported by declining
interest rates, improving economic conditions, and robust
wage growth, which enhanced household repayment
capacity and supported demand for retail lending.
Across the region, particularly in Slovenia, housing
loans represent a structurally important component of
lending to individuals, reflecting a significantly higher
share of owner-occupied housing compared to Western
European markets. In Slovenia, the more advanced
stage of the mortgage market and elevated property
prices mean that income growth primarily supports the
sustainability of housing lending amid elevated property
prices. In the SEE markets, lower mortgage penetration,
high levels of outright homeownership, and lower
property prices allow income growth to translate more
directly into housing loan demand, supporting gradual
market development.
Figure 29:
NLB Group gross loans to customers dynamics (in EUR millions)
SEE banks
8,735.0
3,965.2
4,056.9
9,992.4
4,375.8
4,819.2
+14%
+10%
+19%
Gross loans
to individuals
7,986.4
4,850.5
3,751.3
9,101.0
5,364.4
4,396.3
+11%
+17%
Gross loans
to corporate
& state
+14%
(i) On a stand-alone basis.
(ii) Sum of data on a stand-alone basis as included in the consolidated financial statements of the NLB Group.
61
During the year, lending rates declined in both Slovenia
and the SEE markets, reflecting monetary easing by
central banks. In Slovenia, lending rate developments
broadly followed the overall market trend, while loan
growth was supported by income growth and stable
economic activity.
In the SEE markets, declining lending rates were
accompanied by strong loan growth, supported by
robust wage growth and improving economic
conditions. Towards the end of the year, lending rates
showed signs of stabilisation across both Slovenia and
the SEE markets, in line with the gradual normalisation
of pricing conditions.
Figure 30:
Interest rates for loans to customers (quarterly, in %)
(i) On a stand-alone basis.
(ii) Sum of data on a stand-alone basis as included in the consolidated financial statements of the NLB Group.
5.48%
4.54%
6.01%
5.30%
4.34%
5.83%
5.08%
4.11%
5.66%
5.08%
4.11%
5.64%
62
The Group’s loan portfolio remained well diversified,
with no significant concentration in any specific
industry or client segment. In the retail segment,
growth was recorded across housing loans, consumer
loans, and leasing, with housing loans remaining the
predominant category.
Most of the loan portfolio is denominated in euros, with
the remainder in the local currencies of the Group’s
banking members. By interest rate type, 69% of the loan
portfolio was linked to a fixed interest rate, and the rest
predominantly to the Euribor reference rate.
Figure 31:
Loan portfolio
by segment, geography, currency, and interest rate type (in EUR millions)
EUR 23.3
billion
Institutions
467
2%
State
4,113
18%
Retail
consumer
4,759
20%
Retail
housing
5,233
22%
Corporates
3,415
15%
SME
5,301
23%
by segment
(iv)
Other
1,103
5%
1,996
9%
964
4%
1,401
6%
5,196
22%
1,874
8%
10,754
46%
EUR 23.3
billion
by geography
1%
BAM
5%
MKD
6%
RSD
10%
78%
EUR 23.3
by currency
Floating
31%
Fixed
69%
EUR 23.3
(i) The loan portfolio also includes account balances, required reserves at CBs, and demand deposits at banks.
(ii) State includes exposures to CBs.
(iii) The largest part represents EU members.
(iv) Segmentation following the company size defined in the Companies Act of an individual country in the region.
by interest rate
63
In 2025, the banking book debt securities portfolio
increased by EUR 770.8 million (book value) YoY,
constituting 22.1% of the Group’s total assets, consistent
with 2024. At the end of 2025, the portfolio’s average
duration was 4.1 years, up from 3.6 years in 2024, while
the average yield rose to 2.74%, up 0.25 pp from the
previous year. The ESG portfolio continued to expand
throughout the year, accounting for 13.0% of the entire
portfolio. Additional information is available in the
chapter
Banking book debt securities portfolio
in the
Sustainability Statement.
The portfolio is managed under two business models:
securities measured at fair value through other
comprehensive income (FVOCI) and securities measured
at amortised cost (AC). The FVOCI portfolio declined by
1.83 pp in 2025, accounting for 38.0% of the total Group
debt securities portfolio at year-end, with an average
duration of 2.7 years. The negative valuation of the
Group’s FVOCI debt securities portfolio during 2025
amounted to EUR 1 million, net of hedge accounting
effects and related deferred taxes.
The AC portfolio represented 62.0% of the Group’s
total debt securities portfolio at the end of 2025, with
an average duration of 4.9 years. Unrealised losses of
the Group’s AC debt securities portfolio during 2025
amounted to EUR 29 million.
Information on intangible assets and their contribution
to value creation within the Group is available in the
chapter
, with additional disclosures in the
of this Annual Report.
Figure 32:
Banking book debt securities portfolio by asset class, geography, currency, rating
9
, and maturity profile as at 31 December
2025 (in EUR millions)
9 The rating distribution is determined in accordance with the internal
policy on the use of international rating agencies. Under this approach,
exposure to Serbia is classified within the BB rating category, together
with other NLB Group’s markets, including exposures to Bosnia and
Herzegovina, North Macedonia and others. These exposures represent
97% of the Group’s total speculative-grade exposures.
EUR 6,964
Government
bonds
4,608
Corporate
bonds
25
Subordinated
debt
49
Covered
bonds
271
Bank senior
unsecured
bonds
1,004
Multilateral bank &
agency bonds
and GGB’s
1,006
by asset class
EUR 6,964
50
BAM
129
MKD
199
USD
259
RSD
506
5,821
by currency
EUR 6,964
BB
BBB
8%
B
3%
A
28%
AAA
25%
AA
22%
by rating
EUR 6,964
Finland
238
281
Luxembourg
283
Austria
284
the Netherlands
297
Germany
576
605
856
2,007
Belgium
769
by geography
France
767
114
145
SEE
International
2026
2027-2028
2029-2030
2031+
265
1,058
1,468
235
315
1,114
1,663
216
789
1,120
361
371
1,980
2,713
% of total portfolio
21%
24%
16%
39%
by maturity profile
64
Liquidity position
The Group’s liquidity position remains strong, supported
by a high level of unencumbered liquidity reserves,
which represented 31.8% of total assets and are
reflected in a LCR ratio of 199.2%, compared to 197.2%
at the end of 2024. The Group maintains a comfortable
liquidity position, with liquidity ratios well above the risk
appetite limit at both the Group and individual banking
member levels.
The Group’s unencumbered liquidity reserves comprise
cash, balances at central banks excluding the minimum
reserve requirement, the debt securities portfolio, and
credit claims eligible for CB-secured funding operations.
Among others, these liquidity reserves provide the basis
for future strategic growth.
In 2025, the Group’s unencumbered liquidity reserves
increased by 7.7% YoY, driven primarily by growth in
the banking book debt securities portfolio, while other
categories remained broadly stable.
Encumbered liquidity reserves, used for operational
and regulatory purposes, increased by 109.4% YoY to
EUR 87.3 million (excluding obligatory reserves) and
were excluded from the liquidity reserves portfolio.
Figure 33:
Evolution of NLB Group unencumbered liquidity reserves (in EUR millions)
0.0%
ECB eligible credit claims
Cash & CB reserves
Trading book debt securities (market value)
Banking book debt securities (market value)
0.1%
9,287.5
4.1%
29.8%
66.0%
0.0%
9,722.7
3.8%
29.9%
66.3%
0.0%
9,375.2
4.1%
28.0%
67.9%
0.0%
3.9%
28.4%
67.7%
9,768.4
3.6%
27.9%
68.5%
10,000.5
65
The Group’s total liabilities amounted to EUR 27,614.5
million, complemented by total equity of EUR 3,860.3
million. The funding structure remained dominated by
customer deposits, which accounted for 78% of total
liabilities and equity, with sight deposits prevailing.
Figure 34:
Total liabilities of NLB Group – structure (in EUR millions)
98.8
136.0
Deposit from customers
Deposit from banks and central banks
Borrowings
Subordinated liabilities
Total equity
24,509.9
280.0
545.6
1,553.6
3,860.3
626.6
22,206.3
225.1
560.1
1,048.8
3,298.0
560.9
28,035.4
+12%
66
Customer deposits at the Group level continued to
grow over the year, fully supporting loan growth and
maintaining a robust funding profile. Deposit growth
was underpinned by favourable macroeconomic
conditions, strengthened funding confidence and active
commercial engagement across the Group, while the
pace and structure of growth varied among individual
Group members, reflecting local market dynamics and
liquidity positions.
In Slovenia, customer deposits showed healthy growth,
driven by an 8% increase in deposits from individuals
and a further 12% increase in corporate and state
deposits. This reflected stable income growth, strong
business activity, and prudent liquidity management
by clients. The deposit base remained well diversified,
providing a stable source of funding for loan origination.
In the SEE markets, deposit growth generally exceeded
that observed in Slovenia, with deposits from individuals
and corporate and state increasing by 11% and 13%,
respectively. In addition to improving economic
conditions and robust wage growth, deposit growth was
supported by relatively more attractive deposit interest
rates, which were deliberately maintained to secure
sufficient funding amid elevated loan demand.
For more information on the average cost of funding,
please refer to the chapter
Funding Strategy, MREL
Compliance, and Capital
Deposits from individuals continued to exhibit a seasonal
pattern consistent with previous years, with inflows
typically increasing in the second and fourth quarters,
corresponding to vacation allowances in June and year-
end bonuses. The Q4 effect was particularly pronounced
in Slovenia, following the introduction of new legislation
mandating the payment of year-end bonuses.
Figure 35:
NLB Group deposits from customers’ dynamics (in EUR millions)
748.4
580.1
738.2
865.9
500.5
Sight deposits
Term deposits
7,558.7
6,694.3
+13%
3,741.5
3,328.3
Deposits from
corporate &
state
14,018.3
2,932.9
16,951.2
12,785.8
2,726.2
15,512.0
+9%
+8%
5,058.3
2,184.5
7,242.9
4,686.3
1,860.3
6,546.6
+11%
Deposits from
9,708.3
8,959.9
8,965.4
8,099.5
3,888.1
3,441.9
+13%
5,934.0
1,624.7
5,474.3
1,220.0
3,161.5
2,827.8
2,795.9
1,092.2
2,703.7
67
Deposit interest rates declined at the Group level over
the course of the year, broadly in line with central
bank policy rate cuts, with the final rate reduction
implemented in early June. Pricing developments,
however, differed across markets. In Slovenia, deposit
interest rates declined during the year and remained
broadly stable in the final quarter. By contrast, in the SEE
markets, several banks implemented selective increases
in deposit interest rates in the second half of the year,
leading to a slight increase in deposit rates at the Group
level in the final quarter. These measures were aimed
at securing sufficient funding to support strong loan
portfolio growth and reflect proactive liquidity and
funding management.
Figure 36:
Interest rates for deposits from customers (quarterly, in %)
0.53%
0.37%
0.72%
0.52%
0.35%
0.73%
0.52%
0.29%
0.79%
0.54%
0.29%
0.85%
68
Off-balance sheet items
The Group’s off-balance sheet items primarily comprise
guarantees, loan commitments, and derivatives.
Derivatives continued to represent the largest share of
the Group’s off-balance sheet exposures, accounting
for 43% at the end of 2025. Total off-balance sheet
increased notably YoY, largely driven by an increase
in derivatives, mainly related to the hedging of issued
NLB securities (EUR 500 million in 2025) aimed at
NII stabilisation and hedging of the FVOCI securities
portfolio to reduce valuation impact on regulatory
capital. Loan commitments and guarantees also
increased during the year, representing 35% and 22% of
total off-balance sheet items, respectively.
Figure 37:
Off-balance sheet items of NLB Group (in EUR millions)
48.4
34.6
1,805.6
+18%
3,733.9
2,985.8
1,873.6
2,832.3
2,663.2
Guarantees
Letters of credit
Loan commitments
Derivatives
7,335.7
8,641.7
DORUTINA KASTRATI
Spine, 2019
3D printed durable plastic material,
fiberglass, resin, epoxy pigments,
polyurethane paints
57 × 79 × 28 cm
A sculpture of an injured spine, with its cold and
impersonal appearance, serves as a reminder of the
dehumanisation and sacrifice of Kosovo’s working
class in the name of economic growth.
70
10 Incorporation by reference: The reference is made to this chapter from the Sustainability Statement chapter SBM-
1 Strategy, business model, and value chain, the Table 14 excluded.
11 Merged entity: The legal merger between Summit Leasing Slovenija, Ljubljana and NLB Lease&Go, leasing, Ljubljana was completed on 4 July 2025, followed by the operational merger on 7 July 2025. The merged entity operates
under the name NLB Lease&Go, leasing, Ljubljana.
12 On 9 May
2025, SLS HOLDCO, Ljubljana merged with Summit Leasing Slovenija, Ljubljana and ceased to exist as a separate legal entity.
Segment reporting is presented in accordance with the
strategy on the basis of the organisational structure
used in management reporting of the NLB Group’s
results. The NLB Group’s segments are business units
that focus on different clients and markets. They are
managed separately because each business unit
requires different strategies and service levels.
The segments of NLB Group are divided into Core and
Non-Core segments. The business activities of the parent
bank (NLB) and the company NLB Lease&Go, leasing,
Ljubljana
11
– the successor in legally merged companies
NLB Lease&Go, leasing, Ljubljana and Summit Leasing
Slovenija, Ljubljana ‒ are divided into several segments
(Retail Banking in Slovenia, Corporate and Investment
Banking in Slovenia, and Financial Markets in Slovenia).
Other core NLB Group members are, based on their
business activity, included in Strategic Foreign Markets
and Other.
In 2025, several changes were made to the
methodology, namely:
For NLB Lease&Go, leasing, Ljubljana, the reallocation
of the micro segment from Corporate and Investment
Banking in Slovenia to the segment Retail Banking
in Slovenia was conducted, and interest income was
reallocated based on fund transfer prices (FTP).
MREL and T2 funding costs were allocated from
Financial Markets in Slovenia to all other segments,
based on their corresponding capital and MREL
requirements.
Core Segments
Retail Banking in Slovenia
covers individuals and
micro companies, asset management (NLB Skladi,
Ljubljana), the part of NLB Lease&Go, leasing,
Ljubljana that operates with retail clients, as well as a
share of the result of the associated company Bankart.
Corporate and Investment Banking in Slovenia
covers
Key Corporate Clients, SMEs, Cross-Border Corporate
Financing, Investment Banking and Custody, Trade
Finance, Restructuring and Workout, and the part of
NLB Lease&Go, leasing, Ljubljana that operates with
corporate clients.
Financial Markets in Slovenia
include treasury
activities and trading with financial instruments,
while also presenting the results of asset and liability
management (ALM) in the parent bank and in NLB
Lease&Go, leasing, Ljubljana.
Strategic Foreign Markets
consist of strategic banks
in the Group operating in strategic markets (Serbia,
North Macedonia, Bosnia and Herzegovina, Kosovo,
and Montenegro), as well as the asset management
companies (NLB Fondovi, Skopje and NLB Fondovi,
Beograd), NLB DigIT, Beograd, and leasing companies
(NLB Lease&Go Skopje, NLB Lease&Go Leasing
Beograd, and Mobil Leasing, Zagreb).
activities include categories with operating
results that cannot be assigned to specific segments
(including tax on balance sheet), as well as the NLB
MUZA, Ljubljana, Real Estate entities from 2024
onward (except NLB Real Estate, Podgorica, which
was classified as a non-core member in 2025), and the
company NLB Car&Go, Ljubljana.
Non-Core Segment
Non-Core Members
include the operations of non-core
NLB Group members, i.e. entities in liquidation, LHB;
NLB Srbija, NLB Crna Gora, SLS HOLDCO, Ljubljana
12
,
and NLB Real Estate, Podgorica (classified as a non-
core member in 2025).
Table 14:
Segments of NLB Group
Core Segments
Non-Core Segment
Retail Banking in
Corporate and
Investment Banking in
Financial Markets in
Strategic Foreign
Markets
Non-Core Members
Profit b.t. (in EUR millions)
593
246
55
22
330
-60
Contribution to Group’s profit b.t.
100%
41%
9%
4%
56%
-10%
0%
Total assets (in EUR millions)
31,475
5,375
4,137
7,347
14,109
488
18
% of total assets
100%
17%
13%
23%
45%
2%
0%
CIR
47.4%
44.3%
48.4%
/
47.3%
/
Cost of risk (bps)
29
43
79
(i) Tax on balance sheet is excluded from the calculation. From June 2025 onwards, the CIR for the NLB Group is adjusted to the new methodology. Operating lease is presented on a net basis: non-interest income and related costs are
netted by the amount of amortisation.
NLB Group’s main indicator of a segment’s efficiency is
net profit before tax. No revenues were generated from
transactions with a single external customer that would
amount to 10% or more of the Group’s revenues.
71
Retail Banking in Slovenia
The segment advanced its customer-focused strategy
through redesigned digital platforms, new mobile
solutions, and rising digital engagement, reinforcing
its position as the market’s leader in digital banking
services. Operational improvements across the branch
network and Contact Centre enhance accessibility
and service quality, while advancements in payments
and card business further accelerate the shift
toward cashless banking. Private banking, asset
management, and bancassurance maintain their
strong momentum and are supported by exclusive
partnerships and an expanding suite of investment
options. Together, these achievements underscore
the Bank’s commitment to innovation, customer
experience, and sustainable long-term growth.
Figure 38:
Contribution to NLB Group
Result b.t.
41
%
36
%
38
%
Financial and business performance
Table 15:
Performance of the Retail Banking in Slovenia segment
(iv)
in EUR millions consolidated
336.7
325.2
11.4
4%
Net interest income from Assets
131.5
109.8
21.7
20%
o/w allocation of regulatory costs
-9.3
Net interest income from Liabilities
205.2
215.4
-10.3
-5%
137.3
123.1
14.2
o/w net fee and commission income
151.6
130.1
21.5
17%
Total net operating income
474.0
448.3
25.7
6%
-210.0
-175.9
-34.2
-19%
264.0
272.5
-8.5
-3%
-19.9
-28.1
8.2
29%
Share of profit from investments in
associates and joint ventures
1.5
3.0
-1.5
-51%
245.5
247.3
-1.8
-1%
5,232.2
4,622.0
610.2
5,331.4
4,709.3
622.1
Housing loans
3,015.4
2,678.8
336.5
Interest rate on housing loans
2.84%
3.14%
-0.30 pp
Consumer loans
1,065.0
963.5
101.5
11%
Interest rate on consumer loans
8.17%
8.31%
-0.14 pp
848.9
681.7
167.2
25%
402.1
385.2
16.9
4%
10,710.1
9,849.6
860.5
Interest rate on deposits
0.33%
0.49%
-0.16 pp
Non-performing loans (gross)
105.9
95.7
10.2
11%
Cost of risk (in bps)
43
68
-25
CIR
44.3%
39.2%
5.1 pp
Net interest margin
4.15%
4.71%
-0.56 pp
(i) Net interest income from assets and liabilities using Fund Transfer Pricing (FTP).
(ii) Net interest margin and Interest rates only for NLB. Net interest margin and Interest rates only for NLB. The segment’s net interest margin is calculated as
the ratio between annualised net interest income (i) and the sum of average interest-bearing assets and liabilities divided by 2.
(iii) From the beginning of 2025 onwards, the corresponding allocation of MREL and Tier 2 from the segment Financial Markets in Slovenia is applied.
(iv) From the beginning of 2025 onwards, for NLB Lease&Go, leasing, Ljubljana, the reallocation of a micro segment was made from Corporate and
Investment Banking in Slovenia to the segment Retail Banking in Slovenia.
72
saw a 4% YoY increase, primarily
due to higher loan volumes, which positively impacted
the segment’s net interest income despite a decrease
in interest rates. The average interest rate on deposits
decreased by 16 bps YoY. Throughout 2025, the Bank
adjusted interest rates on term deposits and savings
accounts for individuals in line with prevailing market
conditions, supporting long-term financial stability and
sustainable growth.
recorded very strong
growth of 17% YoY, driven by the significant growth of
fees from investment funds, bancassurance, and card
operations, reflecting a higher volume and number of
transactions and improved terms with service providers.
The segment’s
total
costs
increased by 19% YoY,
primarily due to higher employee and value-added
costs and the inclusion of the retail part of Summit
Leasing Slovenija, Ljubljana, in the segment.
were net established for
credit risk related to the portfolio development.
The
segment’s loan portfolio
increased by EUR 622.1
million YoY, reflecting strong underlying business
activity. Growth was further supported by the
reallocation of the micro leasing portfolio from the
Corporate and Investment Banking segment in Slovenia
to the Retail Banking in Slovenia segment, following the
segment redefinition.
Housing and consumer lending
recorded strong YoY
growth of 13% and 11%, respectively. As a result, the
market share of housing loans increased to 32.4%
compared to 31.2% at the end of 2024, while the market
share of consumer loans remained stable at 30.0%
compared to 30.6% at the end of 2024. Sales
performance, particularly in green housing loans,
underscores the Bank’s ongoing commitment to
sustainability initiatives. In line with this strategy, the
Bank launched
NLB Dom
, an innovative platform
offering a comprehensive suite of tools to support clients
in planning the construction, purchasing, or renovating
their homes. The platform enables informed investment
decisions and enhances the overall user experience,
delivering meaningful added value in one of life’s most
important decisions ‒ creating a home.
New loan production
in 2025 was excellent, particularly
in housing loans, which surpassed EUR 750 million,
reflecting a 49% YoY increase. New production of
consumer loans also remained high, exceeding
EUR 569 million and reaching a 5% YoY increase.
Consequently, the market shares in new production of
housing and consumer loans remained strong in 2025,
at 37.0% and 30.9%, respectively.
The
segment’s market shares
further solidified in 2025,
reaching 31.0% in retail lending (from 30.4% at the end
of 2024) and 34.7% in deposit-taking (from 34.3% at the
end of 2024). The market share of short-term deposits
remained moderate, as clients continued to favour the
more popular savings account ‒ classified within sight
deposits ‒ over traditional short-term deposits.
Strong retail market position
and sustained growth
32.4% and
30.0%
market shares in housing loans
and consumer loans
Figure 39:
Market share of net loans to individuals and market share of deposits from individuals
29.8%
30.6%
30.0%
Housing loans
Consumer loans
30.2%
31.2%
32.4%
36.9%
36.8%
37.4%
Sight deposits
Short-term deposits
Long-term deposits
5.8%
6.0%
25.1%
27.6%
8.0%
23.2%
Excellent new
production
of housing loans and
consumer finance
73
Digital transformation and customer
experience – shaping a stronger,
smarter future
Figure 40:
Transactional Net Promoter Score
(i) Source: Enterprise Feedback Management tNPS (measuring satisfaction after completion of service or obtaining a new product).
The Bank’s
product and service development
is guided
first and foremost by client needs and expectations. Its
offerings are tailored to distinct customer segments,
supported by processes designed to address clients’
specific life situations. This segment-focused approach
underpins the Bank’s initiatives and business models.
To further enhance the user experience, the Bank
continued expanding its range of services for diverse
client groups.
The Bank tracks
customer satisfaction
using two key
indicators: the Customer Satisfaction Index (CX Index),
which measures overall satisfaction relative to other
banks in the market, and the transactional Net Promoter
Score (tNPS), which assesses satisfaction following
specific interactions with the Bank (after obtaining a
new product or service). The tNPS has shown consistent
and stable growth over time. Although a slight decline
was recorded at the end of 2025, the tNPS remains
above the satisfaction level for the finance industry
(SurveyMonkey global benchmark: 55). High satisfaction
is predominantly driven by the Bank’s proactive and
attentive service, and the readiness of its advisors to
support and guide clients.
The 2025 E-laborat study confirmed that the Bank
continues to achieve the highest satisfaction levels in
digital channels. In its independent market evaluation,
the Bank was recognised as the
best-ranking digital
bank
among comparable banks in Slovenia for the
second consecutive year.
The
rollout of the redesigned
NLB Klik
app
was highly
successful, marked by a seamless migration to the new
digital banking platform and exceptionally positive
client feedback. Users highlighted the modernised and
more intuitive interface, faster access to payments and
financial overviews, the introduction of push notifications
for payment confirmations (replacing one-time SMS
passwords), and significantly improved product
management features.
The Bank continues to advance digital orientation, with
a strategic focus on affluent clients and products such
as investment funds, trading accounts, and insurance
solutions. This progress is reflected in key digitalisation
indicators: the digital active user base increased by
5.7% YoY, while active digital penetration and digital
core products sales rose YoY by 3.3 pp and 8.8 pp,
respectively. Together, these results demonstrate the
Bank’s strong momentum in digital transformation
and its ability to drive customer engagement through
innovative, user-centric solutions.
Figure 41:
Digital sales
and digital penetration
(i) Share of the volume of digitally sold products in the total volume of
sales for comparable products.
(ii) Share of active digital users in # of clients with an active transactional
account.
The Bank’s digitalisation efforts have delivered several key
innovations to elevate the customer experience. Among
the most notable is the
NLB Trading
mobile app, which
offers fast, transparent, and user-friendly access to trading
accounts. The app enables clients to trade financial
instruments anytime and anywhere, ensuring seamless
connectivity with both the Ljubljana Stock Exchange and
the international markets supported by the Bank.
2020
2021
2022
11%
20%
69%
18%
69%
11%
17%
72%
15%
76%
75%
57
57
62
61
67
64
16%
73%
Ø 61
Promoters
Neutrals
Detractors
NPS
7.1%
14.8%
27.2%
36.0%
55.8%
61.3%
65.3%
68.6%
Sales
Penetration
Digital transformation
in the forefront focus
74
In addition, the new
NLB Private
non-transactional
mobile app empowers Private Banking clients with 24/7
access to comprehensive financial information, enabling
them to monitor and manage their assets and products
with ease. Designed to enhance the overall client
experience, the app fosters deeper engagement and
supports the development of long-term relationships.
Client support
across every touchpoint
As part of the
branch network
optimisation, the concept
of cash desk operating hours has been extended to
35 branch offices to support clients’ transition toward
cashless banking solutions. The Bank is also opening
new branch offices in more densely populated areas
or locations where it previously had no presence. At the
same time, existing branches are being renovated or
relocated, providing customers with several innovations
‒ the most notable being digitalised, fully automated
safe deposit boxes. Additionally, the Bank successfully
introduced its investment gold offering at its first branch
office, marking an important step toward scaling the
service across additional locations in Slovenia.
Employees across the branch network support
clients daily in adopting digital and cashless banking,
enabling faster, more independent, and more efficient
interactions. This shift allows employees to focus on
advisory roles and more complex financial products,
as branches continue to evolve into advisory hubs,
particularly for affluent clients.
The
micro segment
continued to demonstrate solid
performance throughout the year, supported by tailored
advisory services and simplified digital solutions that
meet the needs of the smallest business clients. The
Bank focused on strengthening long-term relationships,
improving accessibility through digital channels,
and enhancing product offerings to support both
day-to-day operations and future growth. Dedicated
advisory teams ensured swift support, while targeted
financing solutions and streamlined processes helped
micro entrepreneurs to manage their businesses with
greater confidence and efficiency.
The
Contact Centre
(CC) operates as the Bank’s
round-the-clock client support hub, demonstrating
its adaptability and commitment to meeting clients’
changing expectations. By consolidating branch phone
numbers across all search engines into a single general
number, all incoming calls are now routed efficiently
to the CC, establishing a unified telephone touchpoint.
AI-powered solutions have been implemented across
the Bank’s operations, improving efficiency and the
client experience. These include an AI-driven chatbot
on the Bank’s website that handles routine inquiries,
and a solution that converts written Slovenian text into
natural-sounding audio within seconds, allowing rapid
updates to recorded messages for technical issues,
service announcements, or promotional sales activities.
By automating routine tasks, these AI solutions allow
CC advisors to devote more time to tailored support
for complex client needs. Video calls further strengthen
digital engagement, in 2025 contributing 11% of sales
across key retail product categories.
With one of the largest
ATM
networks in the country,
the Bank introduced its first
Cash Deposit System
(CDS)
machine to enhance cash services for legal entities, with
additional units planned to be located across Slovenia.
Following the streamlining of the
Card
portfolio after
Q1 2025, which included the discontinuation of Maestro
debit cards and the smooth migration of existing
business debit cards into the Visa scheme in June –
which ensured uninterrupted service for clients – the
Bank intensified its efforts to expand card acceptance
and accelerate its digital transformation. To further
support this transition, digital-first debit cards were
launched towards the end of the year, enabling clients
to access their debit cards in digital form immediately
upon account opening.
The Group’s mobile wallet,
NLB Pay
, is instrumental in
advancing digitalisation and supporting clients’ shift
toward cashless transactions, driven by increasing
adoption and use of tokenised payments. The latest
release delivered upgraded app performance,
introduced new
Flik
features such as Split Bill and
Recurring Payments, and enhanced security features,
including a one-device usage restriction. In addition,
the implementation of an anti-fraud solution further
strengthened security and customer trust, ensuring a
smoother, more convenient, and secure user experience.
acquiring business
, the Bank continues to pursue
strategic cooperation with selected external partners,
and is actively exploring the introduction of additional
solutions, including fiscal cash register services, POS
vendors, and other business service providers, to
further strengthen its market position. The existing
product offering is being enhanced, and the merchant
onboarding process is being optimised to improve
speed and efficiency. The NLB Smart POS solution,
which is primarily targeted toward small merchants,
was upgraded with two new functionalities: instalment
payments and tip transactions. In addition, Android
POS terminals were incorporated into the Bank’s
standard offering. A simplified pricing and sales
approach tailored to the needs of small merchants was
successfully introduced during a pilot phase.
Figure 42:
Share of tokenised transactions in the total number
of card transactions
1.9%
2.9%
11.9%
22.2%
% tokenised transactions
75
Driving value for clients
private banking
segment remains a leading
banking provider in its segment and an integral
component of the Bank’s overall offering. The Bank
provides comprehensive wealth management services,
combining banking and investment products with a
full range of advisory solutions. In 2025, the segment
continued with its strong performance, achieving a
new milestone of 3,000 customers and approaching
EUR 3 billion in total financial assets. Emphasising new
investment opportunities, including the alternative fund
Zeleni prehod I
, played a significant role in this success.
Furthermore, the introduction of the
LoungeKey
benefit
on
Debit Mastercard World Elite
cards further enhanced
the value proposition for clients.
Figure 43:
Assets under management and the number of
private banking clients
The Bank has maintained its position as the largest
bancassurance
provider on the market for several
years. In addition to its long-term partners – Vita,
življenjska zavarovalnica, Generali Zavarovalnica, and
Zavarovalnica Triglav – Zavarovalnica Sava was added
as a provider of property insurance products. The
exclusive life insurance distribution model with Vita,
which is also in their product offer, follows the Bank’s
clients’ needs. As well, their combination contributed to
excellent overall insurance premium volumes.
, continues to lead Slovenia’s
asset management market, with the Bank serving as its
exclusive sales channel.
Figure 44:
Active clients’ penetration
of ancillary business
Through the
offering,
the Bank continues to enhance its portfolio of financial
services for private individuals and the micro segment.
Following the integration of NLB Lease&Go, leasing,
Ljubljana and Summit Leasing Slovenija, Ljubljana, the
financing platform has been rebranded as
NLB Buy&Go
and continues its successful trajectory by offering a
simple, accessible, and fast financing solution.
For more details on NLB Lease&Go, leasing, Ljubljana
and NLB Skladi, Ljubljana, please refer to the chapter
Leasing and asset management operations
1,377
2,224
2,923
1,711
2,000
2,347
2,756
3,306
AuM (in EUR millions)
# of Clients
Setting the pace
in Asset Management
and Bancassurance
2.6%
10.6%
17.4%
2.2%
10.9%
17.1%
2.2%
12.0%
17.1%
2.3%
12.8%
17.9%
Vita
NLB Skladi
Generali
76
Corporate and Investment Banking in Slovenia
The Bank reaffirmed its role as a leading and systemic
institution in its home region, providing corporate
clients with comprehensive support for all their
daily needs. Its offering includes tailored solutions
in trade finance, corporate finance, cross-border
financing, and investment banking. Across all areas
of operations, the Bank remains firmly committed to
embedding sustainability principles and promoting
responsible business practices.
Figure 45:
Contribution to NLB Group
Result b.t.
9
%
12
%
15
Financial and business performance
Table 16:
Performance of the Corporate and Investment Banking in Slovenia segment
in EUR millions consolidated
111.5
131.7
-20.2
-15%
Net interest income from Assets
60.5
81.6
-21.1
-26%
o/w allocation of regulatory costs
-11.7
Net interest income from Liabilities
51.0
50.1
0.9
2%
55.5
47.1
8.5
o/w net fee and commission income
41.5
41.1
0.4
1%
167.1
178.8
-11.8
-7%
-80.8
-76.0
-4.8
-6%
86.2
102.8
-16.5
-16%
-31.7
-7.6
-24.1
54.5
95.2
-40.7
-43%
4,081.1
3,871.8
209.3
5%
4,172.8
3,946.4
226.3
6%
Corporate
3,894.7
3,749.1
145.6
Key/SME/Cross Border Corporates
3,360.8
3,250.0
110.8
3%
Interest rate on Key/SME/Cross
Border Corporates loans
3.97%
5.07%
-1.10 pp
Investment banking
-0.1
Restructuring and Workout
250.7
108.2
142.5
132%
283.3
390.9
-107.6
-28 %
State
277.0
196.1
80.9
41%
Interest rate on State loans
3.68%
5.60%
-1.92 pp
2,665.6
2,392.0
273.6
Interest rate on deposits
0.29%
0.37%
-0.08 pp
Non-performing loans (gross)
215.3
79.9
135.5
170%
Cost of risk (in bps)
79
20
58
48.4%
42.5%
5.9 pp
3.66%
4.11%
-0.45 pp
(i) Net interest income from assets and liabilities using FTP.
(ii) Net interest margin and Interest rates only for NLB. The segment’s net interest margin is calculated as the ratio between annualised net interest income
(i) and the sum of average interest-bearing assets and liabilities divided by 2.
(iii) From the beginning of 2025 onwards, the corresponding allocation of MREL and Tier 2 from the segment Financial Markets in Slovenia is applied.
(iv) From the beginning of 2025 onwards, for NLB Lease&Go, leasing, Ljubljana, the reallocation of a micro segment was made from Corporate and
Investment Banking in Slovenia to the segment Retail Banking in Slovenia.
77
In the Corporate and Investment Banking segment,
the Bank maintains its long-standing tradition
of fostering sustainable and long-term business
relationships. Serving over 9,800 corporate clients, it
holds a market share of 32.4% in loans and 24.9% in
deposits. The segment’s operations are grounded in
customer centricity, focusing on understanding and
addressing clients’ specific needs. Through extensive
and customised financial solutions, the Bank actively
supports the broader economy.
At the beginning of 2025, the Bank implemented a
re-segmentation of its corporate client base, raising the
threshold for inclusion in the corporate segment to above
EUR 1 million. Clients below this threshold were transferred
to the Retail Banking – Micro segment, resulting in a net
reallocation of approximately 2,000 clients.
In early 2025, the Bank further strengthened its
commitment to the AGRI segment by establishing a
new dedicated organisational unit within the SME,
specialised exclusively in servicing clients operating in
the agricultural sector.
Figure 46:
Market share in Corporate Banking in Slovenia
Net
interest income
decreased by 15% YoY, reflecting
lower interest rates and the corresponding allocation
of regulatory costs of EUR 11.7 million from the segment
Financial Markets in Slovenia. An additional effect
arose from the re-segmentation of the leasing portfolio.
Partially offsetting these factors, deposit volume growth,
despite a lower key ECB interest rate, contributed to a
2% increase in interest income from liabilities.
recorded a modest
increase, with part of the income reallocated to the
segment Retail Banking in Slovenia in line with the re-
segmentation.
grew moderately YoY, mainly reflecting the
incorporation of the corporate part of Summit Leasing
Slovenija, Ljubljana into the segment, alongside higher
employee costs and IT expenditures.
were net established in the
amount of EUR 31.7 million, primarily driven by lending
growth and credit migration among specific corporate
clients in the automotive and steel sectors.
volume of gross loans
grew by EUR 226.3 million
or 6% YoY, with the strongest new production recorded
in Q3. The reallocation of the leasing portfolio of the
micro segment from Corporate and Investment Banking
in Slovenia to the segment Retail Banking in Slovenia
partially offset the segment’s loan portfolio growth.
Deposits
were higher by 11% YoY, with most of the
growth recorded in the second half of 2025.
Comprehensive solution offering
As a systemically important bank in SEE, the Bank
actively supports corporate clients in advancing their
ESG agendas and sustainable financing
objectives
by embedding environmental and governance criteria
into its lending and advisory services tailored to
business needs. Corporate solutions are designed
to help companies transition to more sustainable
operations, manage ESG-related risks, and unlock new
growth opportunities.
Cross-border activities
recorded substantial
development in 2025. At the end of year, the outstanding
loan portfolio of cross-border financing reached
EUR 688 million. A significant share of this portfolio
supported green and sustainable projects in the home
region, alongside financing key industries such as
telecommunications, energy, and real estate. Outside
the home region, the Bank remained focused on
Schuldschein loans granted to large international
investment-grade-rated companies, primarily from
Western Europe, and on supporting transition financing
through international syndicated loans.
trade finance
segment remained firmly a leader in
the region, both in supporting major local and
cross-border projects and business opportunities, and in
terms of market share and profitability. The Bank’s trade
finance offerings have experienced steady growth in
both volume and revenue across all core products,
including guarantees, factoring, and letters of credit.
Notably, factoring and supplier factoring experienced a
significant acceleration, with growth exceeding 70% YoY.
During this period, the Bank further enhanced the user
experience by introducing new digital functionalities,
including the
NLB Factoring
app. This application not
only provides all options for financing receivables, but
also includes payable financing, i.e., reverse factoring.
Additionally, the Bank expanded its offerings for
exporters within the EU and intergroup factoring, with
the first major transactions already realised in the last
quarter of the year.
The Bank remains among the top Slovenian players
in
custodian services
for Slovenian and international
clients. At the end of 2025, the total value of assets under
custody on domestic and foreign markets amounted
to EUR 15.7 billion, compared to EUR 13.1 billion as of 31
December 2024.
In 2025, the Bank executed client buy and sell orders
of EUR 2,357.7 million through its
brokerage services
In financial instrument dealings, foreign exchange spot
transactions reached EUR 1.5 billion, while derivative
trades reached EUR 221.7 million.
The Bank has been actively involved in the
financial
advisory business
, including M&A and bond issuance.
It acted as a sole or joint lead manager on several
25.7%
32.2%
32.4%
23.4%
23.7%
24.9%
Loans to customers
32.4%
market share in loans
to customers
NLB is the bank of choice
for most corporate clients
in Slovenia
78
corporate bonds, and government retail bonds were
issued for a total nominal amount of EUR 1,174.2 million.
In addition, the Bank continued to play a key role as
an arranger for syndicated facilities, arranging new
transactions in 2025 – including underwritings and club-
deals – amounting to EUR 364.2 million.
The intermediary business for
NLB Lease&Go, leasing,
Ljubljana
(following the merger with Summit Leasing
Slovenija, Ljubljana in July 2025), remained a key focus
of the Bank’s commercial activities, providing clients with
tailored financing solutions for vehicles and equipment.
The merged leasing portfolio in this segment further
strengthens the Bank’s focus on leasing activities.
As part of its strategy to expand card acceptance and
advance digitalisation, NLB has focused on
acquiring
merchants
in the small SME segments, where strong
potential for growth and digital transformation has been
identified. Strategic cooperation with external partners,
along with ongoing discussions with additional solution
providers – including fiscal cash register, POS vendors,
and other integrated business service providers – has
further strengthened its market positioning.
In parallel, efforts are underway to upgrade the
existing offer and to optimise the merchant onboarding
process, making it faster and more efficient. The
Smart POS
solution, primarily targeting small segment
merchants, has been upgraded with two new
functionalities: instalment and tip transactions. Digital
onboarding for NLB merchants with a business account
opened at the NLB was implemented at the end of
year. Pilot production is in progress. In addition,
Android POS terminals are becoming part of Bank’s
regular offer. NLB is also exploring new partnerships to
enhance its offering and strengthen the merchant
ecosystem. A simplified pricing and sales approach,
tailored to the needs of small segment merchants, was
successfully introduced in a pilot phase and is now
transitioning to regular operations. Larger companies
and key merchants continue to be approached
individually, with customised solutions aligned to their
specific business models and requirements.
Furthermore, marketing campaigns in cooperation with
selected merchants were launched to promote
instalment purchases at the point of sale.
24.9%
market share in deposits
from customers
Continued emphasis on
green
financing
79
Financial Markets in Slovenia
The segment is focused on the Group’s operations in
international financial markets, treasury functions
including ALM, financial institutions, and wholesale
funding. Throughout the period, there was a strong
focus on prudent liquidity management amid the
evolving interest rate environment, alongside
efforts to stabilise net interest income (NII). The Bank
remained active in international capital markets,
successfully issuing two notes in a total amount of
EUR 800 million in senior and subordinated formats.
Financial institutions continued to play a key role in
facilitating international transactions and supporting
the Group’s global operations.
Financial and business
13
performance
Table 17:
Performance of the Financial Markets in Slovenia segment
30.6
-4.1
34.6
Net interest income w/o ALM
34.4
29.8
4.6
16%
ALM
-3.9
-33.9
30.0
89%
40.9
3.1
-0.1
-4%
33.7
-0.8
34.5
-14.2
-12.9
-1.3
-10%
19.5
-13.7
33.2
-0.7
21.8
-14.4
36.2
Balances with Central banks
2,002.1
1,772.3
229.8
Banking book securities
5,227.2
4,499.0
728.2
Interest rate
2.43%
2.03%
0.40 pp
47.7
51.1
-3.4
-7%
Interest rate
1.38%
2.23%
-0.85 pp
Subordinated liabilities (Tier 2)
545.6
560.1
-14.6
-3%
8.49%
8.33%
0.16 pp
1,553.6
1,048.8
504.8
48%
5.14%
6.27%
-1.13 pp
(i) Net interest income from assets and liabilities using FTP.
(ii) Interest rates only for NLB.
(iii) From the beginning of 2025 onwards, the corresponding allocation of MREL and Tier 2 from the Financial Markets in Slovenia segment to all other
segments is applied based on their utilisation of capital and MREL funding.
13 This business overview includes the operations of the Group’s ALM, due to more comprehensive presentation of the operations on the Group level.
Net interest income (without ALM) reached
EUR 34.4 million, up by 16% YoY. The growth was driven
by a larger securities portfolio managed by Trading and
Treasury, more efficient reinvestment of maturing assets,
and a continued focus on optimising risk-return metrics.
The ALM result in 2025 increased by EUR 30.0 million
following the reallocation of funding costs related to
MREL and capital allocated to business segments.
Balances with the central bank and banking book
securities increased by EUR 229.8 million YoY and EUR
728.2 million YoY, respectively.
4.6 years
the average duration of
the banking book debt
securities portfolio
80
The Group’s ALM
The Group’s ALM process strategically manages
the Group’s balance sheet concerning the interest
rate, currency, and liquidity risk, considering the
macroeconomic environment and developments in
financial markets. Monitoring and managing the Group’s
exposure to market risk is decentralised, with uniform
guidelines and limits for each type of risk for individual
Group members.
From the interest rate risk perspective, the Group’s
surplus liquidity position was used to target actions to
stabilise net interest income, contribute to further grow
fixed interest rate loans, mostly housing loans, and to
invest in high-quality debt securities. On the funding
side, the non-banking sector deposits continued to
increase, mainly in the form of sight deposits. The
Group manages its positions and stabilises its interest
margin through pricing policy adjustments, whereas to
manage interest rate risk exposure, the Group actively
adjusts the average duration of liquidity reserves and
keeps outstanding “plain vanilla” derivatives. Active
profitability management has been supported by a
disciplined deposit pricing policy, enabling an effective
response to competitive loan markets across the Group’s
strategic markets.
Liquidity management
The Group’s liquidity management focuses on ensuring
a sufficient level of liquidity reserves to settle all due
liabilities, minimising the cost of maintaining liquidity,
and optimising the structure of liquidity reserves.
The Group has developed a comprehensive liquidity
contingency plan (LCP) to ensure an appropriate level of
liquidity for different situations, including emergencies
and crisis conditions.
To settle due liabilities, the Group relies on its liquid
assets, which comprise liquidity reserves (see the
subchapter
Liquidity position
in the chapter
of Financial Performance
) and other liquid assets. The
latter includes funds held on accounts with other banks
and money-market placements, which are treated as
inflows according to the LCR calculation. Each Group
member manages its liquid assets independently.
NLB’s banking book debt securities portfolio
Figure 47:
Banking book securities portfolio of NLB by asset class and geography as at 31 December 2025 (in EUR millions)
Banking book securities serve to provide liquidity,
manage interest rate risk, and optimise interest income.
Throughout 2025, the Bank continued to pursue the
strategic objective of further diversifying its banking
book securities portfolio, which at the end of 2025
amounted to EUR 5,175 million, constituting 27.2% of
the Bank’s total assets. At the year-end, debt securities
measured at FVOCI represented 39.0% of the Bank’s
debt securities portfolio, with a duration of 3.0 years,
while the duration of the portfolio measured at AC was
5.6 years. The positive valuation of the FVOCI portfolio
at year-end amounted to EUR 6 million (net of hedge
accounting effects and related deferred taxes), and
unrealised losses from securities measured at AC
amounted to EUR 53 million.
The average duration of the Bank’s banking book debt
securities was approximately 4.6 years at year-end,
and the average yield on the Bank’s banking book debt
securities portfolio increased by 0.39 pp YoY to 2.43%.
Approximately 17% or EUR 868 million of the banking
book securities portfolio consists of ESG-labelled
debt securities issued by governments, multilateral
organisations, or financial institutions, of which EUR 190
million were acquired in 2025.
Figure 48:
Maturity profile of NLB banking book securities as at
31 December 2025
56%
government securities
in the banking book debt
securities portfolio
Bank senior
unsecured
bonds
1,001
Government
2,910
Multilateral
bank bonds
and GGB’s
931
Covered bonds
271
Subordinated
debt
49
Corporate
12
EUR 5,175
1,334
825
France
629
the Netherlands
238
Luxembourg
283
Germany
523
Belgium
610
Austria
219
Finland
194
Spain
193
Slovakia
128
EUR 5,175
2026
2027-2028
2029-2030
2031+
24%
43%
SEE
International
649
125
819
728
114
847
2,243
45
% of total portfolio
23
1,267
1,018
226
1,870
361
81
Wholesale funding
The key objectives of the Group’s wholesale funding
strategy are to secure a well-diversified funding
structure, enhance structural liquidity and capital
position, and ensure full compliance with regulatory
requirements, particularly MREL.
The Bank maintains a regular presence on international
capital markets and a broad investor base, both of
which are essential for securing favourable funding
terms. In 2025, the Bank was active on international
capital markets, issuing 4NC3 senior preferred notes
in January for MREL purposes and perpetual NC5
Additional Tier 1 notes in November to optimise and
strengthen its capital position.
Additionally, NLB Group banking members in SEE
obtained new funding from international financial
institutions in the total amount of EUR 42.6 million
to support their clients, with a particular focus on
green financing.
notes issuances on international
capital markets (AT1 and SP notes)
Table 18:
Overview of outstanding NLB notes as at 31 December 2025
Type of bond
ISIN code
Issue Date
Maturity
First call date
Interest Rate
Nominal Value
Senior Preferred
XS2972971399
21 January 2025
21 January 2029
21 January 2028
3.500% p.a.
500
Senior Preferred
XS2825558328
29 May 2024
29 May 2030
29 May 2029
4.500% p.a.
500
XS2641055012
27 June 2023
27 June 2027
27 June 2026
7.125% p.a.
500
Total SP:
1,500
Tier 2
XS2750306511
24 January 2024
24 January 2034
24 January 2029
6.875% p.a.
300
Tier 2
XS2413677464
28 November
28 November
2032
2027
10.750% p.a.
225
Total Tier 2:
525
Additional
Tier 1
SI0022104275
23 September
Perpetual
between 23
September
2027 and 23
March 2028
9.721% p.a.
82
Additional
Tier 1
XS3227899989
26 November
Perpetual
26 November
2030
6.500% p.a
300
Total AT1:
382
Total outstanding:
2,407
(i) Further information is available in the chapter
Events After the End of the 2025 Financial Year
Figure 49:
Outstanding NLB notes by instrument type
(i) Maturity is presented based on the assumption that instruments are
redeemed at their respective call dates.
Figure 50:
NLB notes approaching call date (in EUR millions)
(i) Maturity is presented based on the assumption that instruments are
redeemed at their respective call dates.
31 Dec 2026
31 Dec 2027
31 Dec 2028
1,500.0
525.0
382.0
1,000.0
525.0
382.0
1,000.0
300.0
300.0
500.0
300.0
300.0
SP
Tier 2
AT1
2,407.0
1,600.0
1,100.0
1,907.0
31 Dec 2026
31 Dec 2027
31 Dec 2028
500.0
500.0
225.0
82.0
SP
Tier 2
AT1
82
Strategic Foreign Markets
14 More information on NLB DigIT is available in the chapter
IT and Cyber Security
The core financial part of the Group in the Strategic
Foreign Markets segment consists of six banks,
three leasing companies, two asset management
companies, and one IT services company
14
. The Group
banking subsidiaries are regional market leaders
across various business segments and provide a
comprehensive range of financial services to retail and
corporate clients. All Group subsidiary banks have a
stable market position, with total assets surpassing
10% in five of six markets.
Figure 51:
56
47
50
Table 19:
Performance of the Strategic Foreign Markets segment
468.6
483.1
-14.5
-3%
Interest income
579.9
566.7
13.2
2%
-19.0
Interest expense
-111.2
-83.6
-27.7
-33%
170.5
135.9
34.6
25%
147.9
142.1
5.8
639.1
619.0
20.1
3%
-302.6
-285.2
-17.4
-6%
336.5
333.9
2.6
1%
-6.9
-10.9
329.7
338.0
-8.3
-2%
o/w result of minority shareholders
15.6
15.7
0%
9,358.9
7,847.4
1,511.5
19%
9,540.9
8,027.5
1,513.5
19%
Individuals
4,875.5
4,087.0
788.4
19%
Interest rate on retail loans
6.21%
6.94%
-0.73 pp
Corporate
4,172.4
3,635.5
536.9
15%
Interest rate on corporate loans
5.17%
5.81%
-0.64 pp
State
493.1
304.9
188.2
62%
Interest rate on state loans
6.81%
7.58%
-0.77 pp
11,104.5
9,964.3
1,140.1
0.77%
0.65%
0.12 pp
126.5
130.6
-4.1
-3%
(in bps)
-17
22
47.3%
46.1%
1.3 pp
3.86%
4.35%
-0.50 pp
(i) From the beginning of 2025 onwards, the corresponding allocation of MREL and Tier 2 from the segment Financial Markets in Slovenia is applied.
In 2025, amid heightened geopolitical uncertainty and
global disruptions, FDI in the SEE region remained under
pressure, although long-term investors in sectors such
as green energy and technology remained resilient.
However, the NLB Group home region experienced stable
growth, underpinned by domestic demand and external
resilience, and a solid financial outlook, supported by
a well-capitalised and liquid banking sector, stable
deposit growth, contained credit risk, prudent fiscal
management, and declining inflationary pressures.
The steady easing of inflation enabled monetary policy
normalisation, with the ECB projecting inflation near
target by mid-2025. Inflation in the Group’s home region
was above EU levels, reflecting wage growth dynamics
and local demand pressures.
83
Throughout the year, the Group’s banks maintained
solid capital and liquidity positions, remaining well
above regulatory requirements.
In 2025, the Group’s banks further accelerated their
digital transformation by automating processes and
offering a range of digital solutions to clients, including
digital onboarding. In some markets, the Group banks
were the first to introduce digital onboarding and
solutions like Apple Pay, thereby improving the overall
client experience.
The Group banks’ ESG and CSR activities were further
enhanced by supporting clients’ financial literacy,
organising the #FrameOfHelp project for small
entrepreneurs, conducting tree-planting activities,
and hosting various other events, as detailed in the
Group Sustainability report. In recognition of their
efforts in digital solutions and green financing, several
Group banks received distinguished awards for their
contribution to the local countries of operation.
The banking members
are leading financial entities
in the SEE markets
The segment delivered strong results, recording a
remarkable double-digit YoY growth in gross loans to
customers of 19%. The banks alone reported 18% YoY
growth, exceeding local market averages, particularly
in the retail segment, thereby contributing to the overall
economic development of households in local countries
and supporting regional prosperity. The most significant
increases in gross loans to customers were achieved
by NLB Komercijalna Banka, Beograd (20% YoY), NLB
Banka, Skopje (19% YoY), and NLB Banka, Prishtina
(17% YoY).
High performance in new business production continued
across both the corporate and retail segments, as
several products and services were upgraded, including
streamlining and modernising their distribution network
and improving their digital offering by introducing end-
to-end mobile digital retail loans.
In line with the self-funding strategy, the Group’s
bank customer deposits increased by 11% YoY,
adapting to prevailing market conditions and
ensuring organic growth, while maintaining an
optimal balance sheet structure.
Leasing operations in the Group’s strategic foreign
markets continued to show solid growth and achieved
remarkable portfolio growth of 41% YoY by affirming
their local strong market positions, with a 7% market
share in Croatia, an 11% market share in new production
in Serbia, and a 26% market share in new production in
North Macedonia.
decreased by EUR 14.5 million
YoY despite the higher loan volumes, due to increased
interest expenses. In the second half of the year, several
banks implemented selective increases in deposit interest
rates to secure additional funding required to support
strong loan portfolio growth. These measures reflect the
banks’ proactive liquidity and funding management in
an environment of elevated loan demand.
Six
subsidiary banks,
three
leasing companies,
two
asset management companies
and
one
IT services company
Figure 52:
Result after tax of strategic NLB Group banks (in EUR millions)
NLB KB,
Beograd
Skopje
Sarajevo
Prishtina
Podgorica
140.5
67.8
29.5
14.4
37.0
27.7
153.8
61.5
29.5
16.9
40.4
26.3
+9%
-9%
0%
+17%
+9%
-5%
84
increased by EUR 5.8
million due to higher volumes of card business and
increased sales of bancassurance products. The
segment’s total net non-interest income increased by
EUR 34.5 million YoY, mainly driven by banking
members’ non-recurring income (e.g., sale of real estate
and the resolution of a legal dispute).
increased by 6% YoY, driven by inflationary
pressures, increased employee costs due to wage
growth across the region, and the continued
development and expansion of leasing and asset
management companies.
The higher volumes and still high interest rates on the
local markets supported SEE banking members’ results,
thus showing a net interest margin between 2.8% (NLB
Banka, Sarajevo) and 4.5% (NLB Banka, Podgorica).
Retail banking
The banking members realised a very strong new
retail loan production of 19% YoY. The loan portfolio to
individuals increased in all banking members. New loan
production was still high, significantly outperforming
the local markets, especially in consumer loans. The
highest increase in loans to individuals was achieved by
NLB Komercijalna Banka, Beograd (22% YoY), followed
by other banks with double-digit growth of the retail
loan portfolio, such as NLB Banka, Prishtina (20% YoY),
NLB Banka, Podgorica (20% YoY), NLB Banka, Banja
Luka (20% YoY), NLB Banka, Sarajevo (15% YoY), and
NLB Banka, Skopje (14%YoY).
Furthermore, most of the banks in the Group increased
their market share in retail lending, with growth achieved
by NLB Banka, Banja Luka (1.2 pp YoY), followed by
NLB Banka, Skopje (0.6 pp YoY), NLB Komercijalna
Banka, Beograd (0.3 pp YoY), NLB Banka, Podgorica
(0.2 pp YoY), and NLB Banka, Sarajevo (0.2 pp YoY).
The market shares of housing and consumer loans
grew significantly. The largest increase was recorded
by NLB Banka, Banja Luka, in the consumer segment,
which rose by 1.2 pp YoY, followed by NLB Banka, Skopje,
with a 0.8 pp increase YoY. In the housing segment, the
most significant market share increase was recorded
by NLB Banka, Podgorica (0.9 pp YoY), followed by both
Bosnian banks, NLB Banka, Banja Luka (0.6 pp YoY),
and NLB Banka, Sarajevo (0.6 pp YoY).
NLB Banka, Skopje (0.3 pp YoY), and NLB Komercijalna
Banka, Beograd (0.2 pp YoY) also recorded an increase
in market share.
In 2025, most of the Group’s banks positioned
themselves in local markets as the first “Mobile First”
and “Digital First” banks, offering a fully comprehensive
digital banking experience on mobile devices.
The Launch of Apple Pay in 2025 by NLB Banka, Skopje,
NLB Banka, Prishtina, and both Bosnian banks ensured
that clients had a modern, secure, and convenient way
to make contactless payments.
New production in green lending accelerated in 2025,
significantly exceeding the plan through the offering of
various NLB Green Loans via partners – eco-mortgage
loans, eco-home appliance loans, electric and hybrid
vehicles, and so on.
The SEE banks retained customer confidence as the
total segment deposits from individuals increased by
11% YoY.
Corporate banking
The banking members achieved double-digit growth
in financing and attracting new corporate clients. The
portfolio of corporate banking clients recorded 13%
YoY growth, with the highest growth levels achieved
by NLB Banka, Skopje (23% YoY), NLB Banka, Sarajevo
(13% YoY), and NLB Banka, Prishtina (13% YoY).
The banks continued supporting green investments,
particularly in solar power plants and energy efficiency.
The SEE banks attracted corporate deposits by boosting
the segment’s corporate balances by 13% YoY.
The market shares (by total
assets) of subsidiary banks
exceeded
10%
in five out of six markets
Profit before tax
EUR 329.7
85
The Non-Core Members segment includes the operations of non-core Group members. The primary objective within
this segment remains the systematic wind-down of all non-core portfolios and the associated cost reduction.
Table 20:
Performance of the Non-Core Members segment
0.7
0.9
-0.2
-27%
1.0
0.4
0.7
190%
1.7
1.3
0.4
34%
-6.9
-7.6
0.7
10%
-5.1
-6.3
1.2
19%
7.4
2.2
5.3
-4.1
6.4
Segment assets
18.4
28.6
-10.2
-36%
7.6
8.5
-0.9
-10%
21.8
24.3
-2.5
-10%
Investment property and property &
equipment received for repayment of loans
6.9
5.5
1.4
25%
Other assets
14.7
-10.7
-73%
21.8
24.3
-2.5
The non-core segment remains focused on a portfolio
wind-down that is aligned with the divestment strategy.
Total assets declined by EUR 10.2 million YoY, supported
by disciplined cost control and established collection
processes. New business activities have been suspended
for all non-core entities undergoing a wind-down,
while portfolio reduction continues through structured
collection measures and scheduled repayments.
EUR 2.5
reduction of gross loans
to customers in 2025
EUR 2.5
reduction of non-performing
loans (gross) portfolio in 2025
86
NLB Group Key Members
NLB Group banking members
NLB, Ljubljana
NLB, as Slovenia’s largest and systemically important
bank, demonstrated strong business resilience
throughout this year’s dynamic interest rate
environment, continuing to expand its footprint and
secure a substantial market share across both retail
and corporate lending.
In 2025, NLB reported a profit before impairments and
provisions of EUR 478.0 million, while profit after tax
amounted to EUR 426.9 million, with strong liquidity
and capital position.
The Bank remained active in international capital
markets. In 2025, it successfully issued two notes
in a total amount of EUR 800 million in senior and
subordinated formats.
It also maintained a strategic focus on sustainability ‒
including green financing ‒ and continued to advance
its digital transformation, enhancing client experience
through improved digital services and solutions.
Table 21:
Key performance indicators of NLB
in EUR thousands
Key performance indicators
419,233
431,880
392,897
378,182
-300,573
-279,254
-8%
-33,534
-33,204
-1%
-15,314
14,386
462,709
511,990
426,918
478,161
-11%
Financial position statement indicators
19,061,010
16,975,091
9,554,559
8,657,312
10%
9,740,213
8,815,651
13,449,865
12,293,708
Equity
3,003,117
2,525,609
Key financial indicators
Total capital ratio
26.4%
24.4%
2.1 pp
2.5%
2.9%
-0.3 pp
ROE a.t.
15.6%
19.8%
-4.1 pp
ROA a.t.
2.9%
-0.6 pp
37.0%
34.5%
2.5 pp
NPL volume
284,680
148,119
92%
NPL ratio (internal def.: NPL / Total loans)
1.0 pp
Market share by total assets
33.1%
31.3%
1.8 pp
LTD
71.0%
70.4%
0.6 pp
(i) Data on a stand-alone basis as included in the Group’s consolidated financial statements. Tax on balance sheet excluded from the calculation of CIR
from 2024 on.
EUR 426.9
result a.t.
30%
contribution to
NLB Group’s
result a.t.
No. 1
bank in the country
(by total assets)
33.1%
market share
87
NLB Komercijalna Banka,
Beograd
NLB Komercijalna Banka, Beograd is the second-
largest bank within the NLB Group. As at the end of
2025, it ranked as the fifth-largest bank in the Republic
of Serbia by market share.
In 2025, the bank once again outpaced the market in
terms of growth and further strengthened its position
as one of the leading banking institutions in Serbia.
A strong emphasis was placed on digitalisation,
supporting the strategic ambition to become the
first choice for both customers and employees, while
ensuring that the bank remains efficient and safe.
Throughout the year, significant attention was
devoted to financing green projects, underscoring the
bank’s commitment to supporting the transition to a
more sustainable economy.
The bank consistently allocates a meaningful share
of its resources to social responsibility initiatives. It
actively contributes to addressing the needs of the
most vulnerable groups in society and supports
talented and high-achieving individuals and teams in
sports and science. For the second consecutive year,
the bank earned the international
certification.
Table 22:
Key performance indicators of NLB Komercijalna Banka, Beograd
in EUR thousands
230,269
238,156
77,340
53,237
45%
-125,606
-125,759
-8,241
-5,694
-45%
173,762
159,940
153,811
140,482
Financial position statement indicators
6,062,430
5,553,552
3,948,165
3,290,707
3,998,642
3,333,958
4,964,092
4,510,793
Equity
878,039
865,365
19.7%
22.9%
-3.2 pp
4.2%
4.8%
-0.6 pp
ROE a.t.
18.0%
16.3%
1.7 pp
ROA a.t.
2.7%
2.7%
0.0 pp
40.8%
43.2%
-2.3 pp
NPL volume
38,363
24,020
60%
NPL ratio (internal def.: NPL / Total loans)
0.8%
0.5%
0.2 pp
Market share by total assets
10.2%
9.8%
0.4 pp
LTD
79.5%
73.0%
6.6 pp
(i) Data on a stand-alone basis as included in the Group’s consolidated financial statements.
Significant double-digit growth in consumer loans (22%
YoY) increased the market share to 12.5%. Despite a decline
in demand in the housing segment, loan growth outpaced
market peers and reached 13% YoY, boosting the market
share in the segment by approximately 20 bps to 13%.
The deposit base increased by 8% YoY. The interest
margin in the retail segment remained high, although
increasingly pressured by competition.
Corporate banking
The corporate segment recorded 12% growth in
gross loans in 2025. The bank aimed to strengthen its
value proposition across all products and services by
leveraging cross- and upselling programmes that also
added value to customers.
The bank participated in financing green projects,
underscoring its commitment to the green agenda
and ESG objectives by supporting the expansion of
renewable energy in Serbia. In addition, the bank
approved several project financings for major real
estate developments and sovereign funding for road
infrastructure projects.
The corporate deposit base increased by 14% YoY.
EUR 153.8
30%
contribution to
NLB Group’s
largest bank
in the country
10.2%
market share
88
NLB Banka, Skopje
The bank is a leading banking institution and a
systemically important bank in the local market. In
2025, its success was reaffirmed through prestigious
awards and recognition, while continuing to
demonstrate humanity and solidarity. For the twelfth
time, the Bank was awarded
the Bank of the Year
by
The Banker
The Bank remains committed to supporting
the country’s population and economy. Its strategic
priorities include digitalisation, enhancing digital
channels to increase customer penetration, improving
the overall customer experience, and broadening the
product and service offering, with particular emphasis
on “green” solutions and socially responsible projects.
In 2025, the bank continued its strong commitment to
digital transformation, customer-centric initiatives,
and sustainability objectives. NLB Banka, Skopje is now
officially positioned as the first
“Mobile First”
bank in the
market, offering a fully comprehensive digital banking
experience via mobile devices. Additionally, the Bank
introduced the
“Digital First”
functionality, enabling
clients the comprehensive ability to digitally receive and
manage banking products entirely digitally. The bank
launched
Apple Pay
for its clients in North Macedonia
and became the first bank in the country to implement
SEPA payments. Further enhancements included a new
solution for fully digital signing of credit documentation
and upgraded
mKlik
functionalities. NLB Banka, Skopje
also joined the EBRD’s
Green&Growth
programme,
expanding access to green financing and supporting
investments in digital and sustainable technologies.
Table 23:
Key performance indicators of NLB Banka, Skopje
81,554
76,487
7%
29,636
25,436
17%
-42,765
-39,305
-9%
1,705
15,110
-89%
70,130
77,728
61,513
67,838
-9%
2,551,329
2,158,767
1,672,233
1,394,123
1,713,601
1,439,456
1,973,905
1,733,845
Equity
362,971
322,944
19.5%
18.5%
0.9 pp
3.8%
4.0%
-0.3 pp
ROE a.t.
18.0%
22.9%
-4.9 pp
ROA a.t.
2.7%
3.5%
-0.7 pp
38.5%
38.6%
-0.1 pp
26,110
36,214
-28%
1.3%
2.1%
-0.8 pp
16.8%
15.9%
0.9 pp
LTD
84.7%
80.4%
4.3 pp
(i) Data on a stand-alone basis as included in the Group’s consolidated financial statements.
Gross loans grew 14% YoY, reaffirming NLB Banka,
Skopje’s position as the market leader in the
Macedonian banking system. This growth was driven
by 16% growth in housing loans and 14% in consumer
loans, surpassing market growth in 2025. Record
levels of disbursed loans in the retail segment led to a
23.4% increase in market share. The bank continues
to prioritise the customer journey and proactively
anticipates and addresses customer needs.
The deposit base increased by 13% YoY. The interest
margin in the retail segment remained relatively high,
although competitive pressures persisted. Key drivers
of income growth included portfolio expansion, foreign
payment operations, account management services,
and bancassurance.
At the end of 2025, the bank held a 13.7% market share,
driven by a 22% YoY increase in corporate gross loans.
Considering its strategic orientation, NLB Banka,
Skopje continued to support investments in renewable
energy sources and projects aimed at increasing the
corporate segment’s energy efficiency, modernisation,
and automation.
The bank expanded its portfolio in the segment of long-
term financing for highly creditworthy clients, securing
portfolio stability and consistent revenue generation. The
bank’s total outstanding balance in project financing
reached EUR 52 million, while nearly EUR 65 million in
outstanding loans were approved for investments in
renewable sources, energy-efficient technologies, and
green buildings (assessed in accordance with the EBRD
methodology for green buildings).
EUR 61.5
3
rd
largest bank
in the country
16.8%
89
NLB Banka, Skopje also provided strong support to
export-oriented companies by offering products and
services designed to help them adapt to emerging
market conditions. In response to macroeconomic
developments, corporate interest rates were aligned
with market conditions throughout the year.
The corporate deposit base increased by 16% YoY,
primarily driven by growth in short-term and sight
deposits, reflecting strong liquidity management and the
bank’s ability to deliver efficient transaction and cash
management solutions for corporate clients.
90
NLB Banka, Banja Luka
In 2025, the bank recorded strong business results and
further increased its market share in the Republic of
Srpska. Besides maintaining its position as the second-
largest bank in the market, it has become recognised
as a systemically important institution in the Republic
of Srpska. The bank reaffirmed its status as a leading
retail bank.
The predominant strength of the bank remains its
market position in the corporate and retail segments
and its solid deposit base. For the third consecutive
year, the bank received the
Golden BAM
award as
the most innovative bank in Bosnia and Herzegovina,
along with its sister bank, NLB Banka, Sarajevo.
Further strengthening its commitment to innovation,
the bank now offers clients all three major digital
wallets ‒
Google Pay, Apple Pay, and Garmin Pay
‒
further expanding its digital payment solutions. Its
dedication to employees was also recognised through
the bank’s first-ever
certification,
following the example set by its parent bank, NLB.
Table 24:
Key performance indicators of NLB Banka, Banja Luka
38,804
38,473
19,808
18,512
7%
-25,866
-23,228
-11%
-793
-1,351
41%
31,953
32,406
-1%
29,452
29,510
1,333,719
1,172,113
735,993
644,579
756,818
664,344
1,048,099
927,972
160,840
130,314
23%
17.7%
17.8%
-0.1 pp
3.3%
3.6%
-0.4 pp
20.2%
24.9%
-4.7 pp
ROA a.t.
2.7%
-0.3 pp
44.1%
40.8%
3.4 pp
5,644
7,445
-24%
0.5%
0.8%
-0.3 pp
21.5%
20.9%
0.6 pp
70.2%
69.5%
0.8 pp
Retail banking recorded strong double-digit YoY growth
in gross loans by 20%, while deposits grew by 12% YoY.
Consumer loans increased by 20%, and housing loans
increased by 15% YoY. The key drivers of income growth
were interest income and income from accounts and
payments processing.
The focus remained on retail portfolio growth,
particularly on introducing additional customer services,
including in digitalisation and bancassurance.
Corporate banking recorded 8% YoY growth in gross
loans by supporting local companies in short- and long-
term financing and investment projects.
Corporate deposits recorded 11%YoY growth, enabling a
solid foundation for the bank’s organic growth.
EUR 29.5
nd
largest bank in the
Republic of Srpska
21.5%
91
NLB Banka, Sarajevo
In 2025, the bank achieved 13% growth in total assets,
reaffirming its position among banks with net assets
exceeding EUR 1 billion. Profitability also increased,
resulting in a 17% increase in net profit and providing
a robust foundation for future development. The
bank’s predominant strength continues to be its
housing and consumer lending activities, which
contribute significantly to its high share of net non-
interest income (31% of net fee and commission income
in total net operating income).
The bank continued to invest in digital solutions and,
in 2025, introduced several market-first innovations to
enhance the customer experience. In addition, the
bank further strengthened its visibility and reputation
through various sponsorships, promotional activities
and initiatives supporting innovation and social
responsibility. During the year, the bank received the
Golden BAM award in the categories of innovation and
humanity, earned the Top Employer certification, and
ranked among the top three most desirable employers
in Bosnia and Herzegovina. These achievements
confirm the bank’s strong position as an innovative,
responsible, and people-centric organisation.
Table 25:
Key performance indicators of NLB Banka, Sarajevo
28,575
28,436
15,392
13,093
-24,313
-22,824
-7%
-1,599
-3,304
52%
18,055
15,401
16,872
14,384
1,139,714
1,005,053
734,243
633,666
755,009
655,136
927,026
831,022
128,582
107,662
18.2%
18.1%
0.1 pp
2.8%
3.1%
-0.4 pp
14.0%
14.1%
-0.1 pp
1.5%
0.1 pp
55.3%
55.0%
0.3 pp
12,859
14,854
-13%
1.3%
1.7%
-0.4 pp
6.3%
6.1%
0.2 pp
79.2%
76.3%
3.0 pp
(i) Data on a stand-alone basis as included in the consolidated financial statements of the Group.
Retail banking recorded 15% YoY growth in gross loans,
driven by the expansion of housing and consumer
loans, both of which continued to strengthen their
market position. Housing loans increased by 29% YoY,
while the consumer loans portfolio grew by 11% YoY,
driven by heightened demand, targeted campaigns,
and strong employee engagement. In 2025, the focus
remained on retail portfolio growth, client acquisition,
digital transformation, the transition toward cash-lite
services, and the introduction of new innovative services
for customers. Retail deposits grew 15% YoY, providing a
solid foundation for the bank’s organic growth.
The corporate banking segment achieved YoY growth
of 13% in gross loans, while corporate deposits grew
19%. The bank continued to focus on acquiring new,
creditworthy clients to drive loan portfolio expansion.
A positive trend was observed in the growth of newly
acquired clients and in the volume of the guarantee
portfolio. Additionally, green lending volume increased,
positioning the bank to expand its involvement in
renewable energy financing.
EUR 16.9
3%
6
largest bank in the
Federation of Bosnia
and Herzegovina
6.3%
92
NLB Banka, Prishtina
In 2025, the bank ranked first among local banks in
terms of profitability, with net profit increasing by 9%.
It also remained the second-largest bank in Kosovo,
with total assets rising by 15% YoY. The bank’s key
strength lies in offering a full spectrum of financial
services to both retail and corporate clients, while
maintaining a leading position in innovation within the
local banking sector. Net interest income grew by 5%
YoY, driven primarily by increased lending activities
and optimised investments in securities and balance
sheet management.
In 2025, the bank became the first in the market to
introduce an end-to-end mobile solution for retail
lending. Further strengthening its commitment to
digital innovation, it also introduced
Apple Pay
as the
first bank in the Kosovo market, complementing its
offering of
Google Pay
and
Garmin Pay
During 2025, the bank received several prestigious
awards. The Kosovo Chamber of Commerce
recognised it as the
Employer of the Year 2025
the
Taxpayer of the Year 2025.
From
Euromoney, it
received the Best Bank for Consumers award, and
from the EBRD, the Most Active Bank for Guarantee
Issuing for 2024 award
Table 26:
Key performance indicators of NLB Banka, Prishtina
54,006
51,444
5%
8,876
8,164
-19,406
-17,562
1,483
-1,094
44,959
40,952
40,399
37,028
1,634,228
1,426,862
1,168,391
996,781
1,199,154
1,028,521
1,318,917
1,138,254
198,267
173,827
17.8%
18.1%
-0.3 pp
3.6%
4.1%
-0.5 pp
22.5%
23.8%
-1.4 pp
2.7%
2.9%
30.9%
29.5%
1.4 pp
20,796
17,044
22%
0.1 pp
17.1%
17.0%
0.2 pp
88.6%
87.6%
1.0 pp
In 2025, the bank achieved 20% YoY growth in
gross loans and 16% in deposits. Retail growth was
predominantly driven by heightened loan demand
and a further rise in the general consumption
pattern, contributing to higher real estate prices amid
inflationary pressures. Housing loan growth reached
19%, while consumer loan growth showed a significant
23% YoY increase. Digital penetration, as a share of total
active users, increased from 30% to 40% YoY. In 2025,
the bank became the first in the market to introduce an
end-to-end mobile solution for retail lending.
In addition to accelerating its digitalisation efforts, the
bank also invested in renovating eight branches in
2025 to enhance customer experience. Furthermore,
the bank has signed several partnership agreements
with construction and trade companies to support
the financing of their products and strengthen the
performance of the sales department.
Corporate banking recorded 13% YoY growth in gross
loans, driven largely by disruptions to the normal supply
chain (external factors) and increased cross-selling to
existing corporate clients, many of which expanded
their businesses towards retail and SME customers.
Optimisation of the bank’s liquidity structure was
highlighted by an 18% YoY increase in deposits. Key
contributors to income growth included working capital
loans, credit lines, and overdrafts. Cooperation at the
Group level enabled the financing of a significant, locally
recognised project that made a notable contribution to
renewable energy production.
EUR 40.4
7%
nd
17.1%
93
NLB Banka, Podgorica
In 2025, the bank ranked third among 11 banks
operating in the market and was recognised as a
systemically important institution in Montenegro. Its
predominant strength lies in housing and consumer
lending, positioning it as an important player in the
local market.
During the year, the bank was awarded the title of
Best Bank in Montenegro for Customer Experience
, an
international recognition that highlights its strategic
commitment to digital transformation, innovation, and
client-centric services. Furthermore, for the second
consecutive year, it was honoured with Euromoney’s
Best Bank for Real Estate
award, reaffirming its
leadership in real estate financing.
In October 2025, the bank entered the Single Euro
Payments Area, becoming the first SEPA-enabled
bank in Montenegro. This milestone highlights its
commitment to providing modern payment solutions
and delivering fast, secure, and efficient transactions
for its customers.
The bank also joined the
Women on Boards Adria
initiative to promote gender diversity. Today, more than
60% of its management positions are held by women,
reinforcing its dedication to inclusion and sustainability.
Table 27:
Key performance indicators of NLB Banka, Podgorica
45,362
45,987
-1%
9,671
9,203
-25,517
-24,069
-6%
1,381
1,501
-8%
30,897
32,622
-5%
26,296
27,714
-5%
1,152,933
1,034,523
777,534
669,999
792,348
686,730
898,913
846,589
138,889
119,729
20.8%
20.2%
0.7 pp
4.5%
5.1%
-0.6 pp
20.3%
22.1%
-1.8 pp
2.8%
-0.4 pp
46.4%
43.6%
2.8 pp
12,756
17,897
-29%
1.3%
2.1%
-0.8 pp
14.6%
14.3%
0.3 pp
86.5%
79.1%
7.4 pp
(i) Data on a stand-alone basis as included in the consolidated financial statements of the Group.
The retail segment recorded 20% YoY growth in gross
loans and 9% growth in deposits. More than half of
the retail portfolio consists of consumer loans, with the
remainder allocated to housing loans. Gross loans growth
was driven by a 15% YoY increase in consumer loan
volumes and a 27% rise in housing loans. This expansion
was supported by timely, organised, and well-executed
consumer and housing loan campaigns, followed by tax
reforms, salary and pension increases, and a reduction
in interest rates. During Q4 2025, the focus remained on
expanding the retail consumer portfolio, with particular
emphasis on introducing additional services for
customers, especially in digitalisation.
The corporate banking segment recorded YoY growth of
9% in gross loans and 5% in deposits. The loan portfolio
predominantly consisted of large corporates, which
increased by 9% YoY. By improving portfolio quality, the
new production of EUR 72.2 million was recorded across
all large corporates and SME segments.
The bank also became the EBRD’s and the EU’s first
partner in Montenegro to launch the
“SME Go Green”
programme. The EUR 3 million credit line supports
investments in energy efficiency, renewable energy, and
sustainable agribusiness.
EUR 26.3
rd
14.6%
94
Leasing and asset
operations
Leasing operations
Leasing is one of the strategic pillars of the NLB
Group’s operations. As leasing services address
evolving customer needs, the NLB Group is gradually
expanding its leasing operations. These services
complement the banks’ lending and enable individuals
and corporate clients to select the solution that best
suits their circumstances.
Since the establishment of NLB Lease&Go, leasing,
Ljubljana in 2020, the NLB Group has been expanding
its presence in the leasing sector. In 2022, it created two
new leasing companies in North Macedonia and Serbia,
followed by the acquisition of Summit Leasing Slovenija,
Ljubljana and its Croatian subsidiary Mobil Leasing,
Zagreb in September 2024. Through Mobil Leasing,
Zagreb, NLB re-entered the Croatian market after a
30-year absence, further strengthening its regional
footprint. Further expansion included the establishment
of NLB Car&Go, and in 2025, the acquisition of the online
vehicle sales platform
doberavto.si
A major milestone was reached on 4 July 2025, when
Summit Leasing Slovenija, Ljubljana and NLB Lease&Go,
leasing, Ljubljana legally merged under the name
Lease&Go, leasing, Ljubljana
. The joint entity now
serves more than 100,000 clients through approximately
1,500 dealer network touchpoints, positioning the NLB
Group as the market leader in the Slovenian leasing
industry. In addition to leasing services, NLB Lease&Go,
leasing, Ljubljana, also plays a prominent role as a
provider of point-of-sale consumer lending in Slovenia.
Mobil Leasing, Zagreb
achieved remarkable growth
in new leasing investments in 2025, concluding 4,100
leasing contracts. It ranked first in the Croatian market
by annual growth rate and sixth by market share in new
leasing investments, with a 6.6% market share. A key
strategic objective remains the ongoing transformation
of its business model – shifting from predominantly
captive leasing to offering comprehensive multi-brand,
multi-vendor leasing services to strengthen its market
presence further.
, with a strong, stable
portfolio growth, has steadily strengthened its market
presence and secured an 10.8% market share in new
production, positioning itself among the leading leasing
industry players. With 6,000 active contracts and 2,500
clients, it continues to expand its presence and relevance
across key market segments.
NLB Lease&Go Skopje
has expanded its financing
across various market segments, building a leasing
portfolio of 1,706 active contracts and 637 clients,
securing third place in North Macedonia’s leasing
market. In line with ESG principles, the company
advanced sustainable financing in 2025, including the
funding of an electric taxi project.
NLB Car&Go
, fully owned by NLB Lease&Go, leasing,
Ljubljana, together with
doberavto.si,
is strengthening
its digital and market presence. The platform hosts over
17,000 ads, connects 176 dealers, and engages 500,000
users, creating a strong foundation for growth. In 2025,
a key strategic achievement was the integration of
financing into the marketplace through NLB Lease&Go,
leasing, Ljubljana, which generated nearly 1,000
leasing contracts.
An intensive integration process marked the year
2025; the net effect amounted to EUR 2.6 million. The
pro forma
consolidated profit after tax from leasing
activities would be EUR 23.4 million; however, when
including funding synergies, the contribution to the
NLB Group result would amount to EUR 36.0 million.
Table 29:
Pro forma look-through of key financial indicators on
leasing activities
PRO FORMA
Leasing Group
19.7%
Interest margin
4.05%
54.2%
Cost of risk net (bps)
17
(i) Operating lease is presented on a net basis: non-interest income and
related costs are netted by the amount of amortisation.
(ii) Pro forma consolidation reflects the aggregated performance of
leasing entities within the NLB Group, adjusted for intra-group exposures
and funding synergies.
Table 28:
Key financials of leasing activities
NLB Lease&Go,
leasing,
Ljubljana
Mobil Leasing,
Zagreb
NLB Lease&Go
Leasing
Beograd
NLB Lease&Go
Skopje
PRO FORMA
Leasing Group
on stand-alone basis
Income statement
Total net operating
income
45.1
5.5
4.9
0.8
68.9
-29.0
-3.7
-3.4
-1.2
-37.3
21.9
1.4
0.6
-0.5
36.0
Balance sheet
1,369.8
168.8
173.1
41.4
1,614.3
Gross loans to
customers
1,272.2
165.6
164.1
37.3
1,500.4
(i) Operating lease is presented on a net basis: non-interest income and related costs are netted by the amount of amortisation.
(ii) Pro forma consolidation reflects the aggregated performance of leasing entities within the NLB Group, adjusted for intra-group exposures and
funding synergies.
(iii) Merged entity: The legal merger between Summit Leasing Slovenija, Ljubljana and NLB Lease&Go, leasing, Ljubljana was completed on 4 July 2025,
followed by the operational merger on 7 July 2025. The merged entity operates under the name NLB Lease&Go, leasing, Ljubljana.
95
Asset management
operations
Asset management represents one of the key
strategic pillars of the NLB Group’s operations.
Through a comprehensive range of mutual funds and
discretionary portfolio management services, the NLB
Group delivers innovative and tailored investment
solutions aligned with clients’ financial objectives.
In 2025, asset management services were further
strengthened with the launch of
NLB Skladi – Zeleni
prehod I
, a special alternative investment fund focused
on supporting the green transition. This fund reinforces
the Group’s commitment to sustainable finance and
ESG principles, while expanding the product offering
into higher-value alternative investments.
, with over 20 years of experience,
remains Slovenia’s largest asset management company
by total assets under management and the leading
mutual fund manager, while maintaining a strong market
share of 42.1%. In 2025, the company recorded strong
performance, with net inflows of EUR 245 million into the
NLB Skladi Umbrella Fund
and capturing a solid market
share of 46.2% in net sales in the Slovenian market.
Total assets under management increased by 19% YoY
to EUR 3,616 million, comprising EUR 3,048 million in
mutual funds, EUR 564 million in discretionary portfolio
management, and EUR 4 million in an alternative
investment fund, representing invested capital only.
In 2025, the company launched its first alternative
investment fund and successfully completed its initial
fundraising, securing EUR 30 million in committed
capital. In 2025, net profit reached EUR 14.5 million,
representing a 20% YoY increase, reflecting continued
client confidence and efficient cost management.
Regionally, NLB Skladi, Ljubljana, continued its
expansion through the asset management company
in North Macedonia, acquired in May 2024, and
rebranded as NLB Fondovi, Skopje, and through the
asset management company in Serbia, acquired within
NLB Group in September 2024 and rebranded as NLB
Fondovi, Beograd. This regional presence strengthens
cross-selling opportunities between the NLB Group’s
banking and asset management services and supports
the evolving needs of local investors.
NLB Fondovi, Skopje
ranks as the third-largest asset
manager in the North Macedonian market, holding
a 21.3% market share. The company manages
EUR 104.6 million in assets across various investment
funds and portfolios. Net inflows in investment funds in
2025 amounted to EUR 32.2 million, while the company
generated a net profit of EUR 0.1 million, confirming
stable growth and a successful market position.
NLB Fondovi, Beograd
manages EUR 66.4 million
of assets across several investment funds and holds
a 3.0% market share. During 2025, it recorded net
inflows of EUR 6.5 million into investment funds,
reflecting promising investor confidence and market
expansion. In 2025, the company reported a net loss of
EUR 0.6 million.
Table 30:
Key financials of asset management activities
NLB Skladi,
NLB Fondovi,
Skopje
NLB Fondovi,
PRO-FORMA
Asset Managment
companies
on stand-alone basis
Total net operating
income
30.9
1.0
0.4
32.2
-12.2
-0.8
-1.0
-14.0
14.5
-0.6
14.1
Balance sheet
33.6
0.9
36.0
Total assets under
3,616.2
104.6
66.4
3,787.2
(i) Pro forma consolidation reflects the aggregated performance of asset
management companies within the NLB Group.
Table 31:
Pro forma look-through of key financial indicators on
asset management activities
PRO-FORMA
Asset Managment companies
59.0%
43.4%
(i) Pro forma consolidation reflects the aggregated performance of asset
management companies within the NLB Group.
A photographic portrait of a
Lipizzaner with a genetic defect
serves as a critical reflection on
political gifts and the complexity
of symbolic exchanges within
cultural diplomacy.
JASMINA CIBIC
Lipizzaner 508 Neopolitano Thais XL
(r.11.04.2005), 2020
ink-jet print
150 × 200 cm
97
The self-funded model, strong liquidity, and solid capital position continued in 2025, demonstrating the Group’s
financial resilience. Effective risk and capital management remains essential to supporting sustainable, long-term
profitability. A robust Risk Management framework is fully embedded in the Group’s decision-making, steering, and
mitigation processes, and aims to support its business operations proactively. In line with its strategic commitment
to sustainability, the Group contributes to sustainable finance by incorporating environmental, social, and
governance risks into its business strategies, risk management framework, and internal governance arrangements.
The Group operates a well-diversified business model
and, in line with its strategic orientations, aims to
maintain sustainable profitability. Its focus remains on
serving clients in its core markets, providing innovative
yet simple, customer-oriented solutions, and actively
contributing to a sustainable, balanced, and inclusive
economic and social system. Efficient risk and capital
management are essential for supporting the Group’s
long-term operations. Risk Management within the
Group is responsible for managing, assessing, and
monitoring risks across the Bank ‒ its main entity in
Slovenia ‒ and acts as the competence centre for
banking and leasing subsidiaries.
Based on the Group’s business strategy, credit risk
represents the dominant risk category, followed
by credit spread, interest rate risk in the banking
book, liquidity risk, and operational risk. Credit risk
management focuses on moderate risk-taking,
aiming to maintain a well-diversified credit portfolio,
ensure adequate credit portfolio quality, safeguard a
sustainable cost of risk, and achieve optimal returns
considering the risks assumed. The Group’s exposure
to the other aforementioned risks remains limited,
while market and other non-financial risks are of
lower materiality. The Group integrates and manages
ESG risks alongside existing risk types, such as credit,
liquidity, market, and operational risks, within its risk
management framework. These risks are estimated
as low, except for the transition risk within the area of
credit, which is evaluated as low to medium. Liquidity
risk tolerance remains low, and the Group must always
maintain an appropriate level of liquidity and pursue a
proper structure of financing sources.
Table 32:
NLB Group’s Key Risk Appetite Indicators (KRIs)
KRIs
15.4%
LCR
199.2%
NSFR
163.7%
29 bps
NPL ratio (EBA definition)
NPE (EBA definition)
Interest rate risk (EVE)
Strong lending growth continued in 2025. The Group’s
credit portfolio maintained high quality and remained
well diversified, despite ongoing geopolitical tensions and
more adverse-than-anticipated macroeconomic trends.
The resilience of the Group region’s markets contributed
to maintaining non-performing ratios at a sustainable
level, although a moderate increase in NPLs was
identified, predominantly in the corporate sector in
Slovenia. As an important strength, their coverage ratio
remained above the EU average. In 2025, the Bank
observed a deterioration in the creditworthiness of a few
larger companies operating in the steel, metal, and
automotive industries. The weakening of financial
indicators and intensified sector-specific headwinds
contributed to a recognised risk of default. As a result,
several exposures migrated to Stage 3 in accordance with
IFRS 9 impairment requirements. Nevertheless, the cost of
risk remained at 29 bps, staying within the 2025 expected
low level of NPE (EBA def.)
Figure 53:
Risk profile of NLB Group as at 31 December 2025
Credit risk
Concentration risk
Credit spread risk
Interest rate risk in banking book
Operational risk
Market risk
Business, Strategic and Other risks
4.9%
7.4%
5.2%
6.3%
3.6%
70.1%
98
range. The Group continues to closely monitor
macroeconomic and geopolitical developments,
remaining prudent in identifying any increase in credit risk
at an early stage in accordance with the Early Warning
System, and being proactive in NPL management.
The Group remained well-capitalised in 2025, with
capital significantly above the established risk
appetite at both the Group and banking member
levels. Its liquidity position also remained strong,
with liquidity indicators well above the regulatory
requirements, indicating a low tolerance for liquidity
risk. Considerable attention was devoted to the structure
and concentration of liquidity reserves, while accounting
for potential adverse negative market movements.
Investment activity continued with a balanced approach,
focusing on identifying attractive market opportunities
while effectively managing credit spreads, interest
rate risk, and capital consumption. In 2025, the Group
reduced net interest income sensitivity, and exposure to
interest rate risk remained moderate and well within its
risk appetite.
As a systemically important institution, the Group
participates in the EBA EU-wide and ECB SSM Stress Test
exercise. This EU-wide stress test evaluates the resilience
of the European banking sector in the current uncertain
and evolving macroeconomic environment, particularly
amid escalating geopolitical tensions that could lead
to a significant decline in GDP. The ECB published the
aggregate results at the beginning of August 2025. The
final results of the bottom-up stress test confirmed that,
even under the unfavourable market conditions defined
by the EBA and the ECB, the Group maintains sufficient
capital resilience. Under the adverse scenario, the CET1
ratio (fully loaded) would decline by less than 300 bps
after three years without mitigation measures. The
qualitative results of the exercise were incorporated into
the ECB’s determination of capital requirements, namely
the setting of the Pillar 2 Guidance (P2G) requirement,
which decreased from 100 bps to 75 bps.
Risk Management and control are carried out through
a clear organisational structure with defined roles
and responsibilities. The organisation and delineation
of competencies are designed to prevent conflicts of
interest and to ensure a transparent, documented
decision-making process subject to an appropriate
upward and downward flow of information.
The competence line Risk Management in NLB is, by
encompassing several professional areas, responsible for:
formulating and controlling the Group’s Risk
Management policies,
setting limits,
overseeing the harmonisation,
regular monitoring of risk exposures and limits based
on centralised reporting on a Group level.
The Group greatly emphasises the risk culture and
risk awareness across all its entities. The Group’s Risk
Management framework is forward-looking and
tailored to its business model and corresponding
risk profile. The main risk principles and limits are
defined by the Group’s Risk Appetite and Risk Strategy,
both of which are aligned with its business strategy.
The Group regularly conducts risk identification as
part of the ICAAP and ILAAP frameworks. All topical
risks identified in this process, including ESG-related
risks, are comprehensively assessed, monitored, and
mitigated where necessary. Particular attention is given
to integrating risk analysis into the decision-making
process at both the strategic and operating levels,
ensuring diversification to avoid large concentrations,
optimising capital usage and allocation, setting
appropriate risk-adjusted pricing, and ensuring overall
compliance with internal rules and regulations. To
adequately manage ICT risks and ensure compliance
with the DORA requirements, a dedicated second
line of defence has been established within the risk
management function and ICT risk management
framework. Special attention is placed on their regular
and comprehensive monitoring and mitigation.
Risk Management focuses on managing and mitigating
risks in line with the Group’s Risk Appetite and Risk
Strategy, which form the foundation of the Group’s Risk
Management framework. Within these frameworks,
the Group monitors a range of risk metrics to ensure
its risk profile remains consistent with its Risk Appetite.
In addition, the Group continuously enhances its Risk
Management system, where the consistent integration
of ICAAP, ILAAP, the Recovery plan, and other internal
stress-testing capabilities is essential. Moreover, the
Group emphasises their integration into the overall Risk
Management system to assure proactive support for
informed decision-making.
As a systemically important bank, the Bank is part
of the Single Supervisory Mechanism (SSM).
Supervision falls under the jurisdiction
of the Joint Supervisory Team (JST) of:
The Group adheres to ECB regulations, with its
subsidiaries operating outside Slovenia complying
with the rules set by the local regulators. Third-
party equivalents are approved in Serbia,
Bosnia and Herzegovina, and North Macedonia,
aligning local regulations with CRR rules.
ECB
BoS
Across the Group, risks are assessed, monitored,
managed, or mitigated in a uniform manner, as outlined
in the Group’s Risk Management Standards, while
also considering the specific characteristics of the
markets in which individual Group members operate.
29 bps
cost of risk at the Group level
Proactive Risk Management
continued in 2025
99
The uniform stress-testing programme ‒ including
internally developed models, stress scenarios,
and sensitivity analysis ‒ is regularly revised and
complemented. The Group has established an internal
ESG stress-testing framework to identify the most relevant
financial vulnerabilities stemming from climate risk. This
framework is continuously enhanced by incorporating
newly available ESG-related data. The comprehensive
stress-testing framework is subject to a regular internal
validation cycle and is supported by a robust validation
framework. The Group ensures strict controls over the risk
approaches and internal models applied.
The business and operating environment relevant to the
Group’s operations continues to evolve, driven by trends
such as sustainability, social responsibility, governance
developments, changing customer behaviour, emerging
technologies, and increasing competition. These
trends contribute to a more sustainable, balanced,
and inclusive economic and social system, while also
introducing additional regulatory requirements. Risk
Management continuously adapts to this evolving
environment, proactively identifying and addressing
new and emerging risks.
Figure 54:
NLB Group’s Risk Management Framework
Business strategy
ICAAP & ILAAP
inputs
Risk identification
Risk appetite / Risk strategy
(Limit system)
Capital and Financial planning
Results
Recovery plan
Assessment of liquidity and capital
(significant deterioration)
ILAAP
• Economic and normative assessment
of liquidity
• Stress tests
• Liquidity contingency plan (LCP)
ICAAP
• Economic and normative assessment
of capital
• Stress tests
100
Proactive Risk
Management in 2025
A prudent capital-level
position and attainment of
interim MREL targets
One of the key objectives of Risk Management is to
maintain a prudent capital position for the Group. As
such, the Group monitors its capital position at both the
consolidated and individual subsidiary bank levels in
line with its Risk Appetite. It also incorporates normative
and economic perspectives through the established
ICAAP process. As at 31 December 2025, the Group’s TCR
stood at 20.1%, representing a 1.4 pp YoY increase, while
the CET1 ratio stood at 15.4%, also up 0.1 pp YoY. Both
ratios remained well above regulatory requirements.
The higher total capital adequacy derives from higher
capital (EUR 514.3 million YoY), which counterbalanced
the RWA increase of EUR 1,293.7 million YoY. The Group
increased its capital by partially including 2025 profit
(EUR 226.6 million) and by issuing an AT1 instrument
(EUR 300.0 million).
In 2025, the Group’s credit risk RWAs increased due
to changes in EU regulatory rules effective from
1 January 2025 and continued portfolio growth. Portfolio
expansion, particularly in corporate and retail segments
‒ where a substantial portion of loans is at least
partially secured by real estate ‒ contributed to an RWA
increase. Higher RWAs for market risks and Credit Value
Adjustments primarily reflected the result of more open
positions in domestic currencies of non-euro subsidiary
banks. The decrease in RWA for operational risks
mainly stems from the new standardised approach to
operational risk capital requirements introduced in 2025.
As at 31 December 2025, the Group met all fully-loaded
regulatory requirements. The regular ECB SREP
assessment resulted in a slightly lower P2R of 2.10%,
while P2G decreased from 1% to 0.75%.
The MREL requirement forms part of the Group’s Risk
Appetite, whereby its fulfilment is regularly analysed and
monitored. NLB complies with all interim targets. Further
details on MREL are available in the chapter
Funding
Strategy, MREL Compliance, and Capital
Maintaining a solid
liquidity position and
structure
Maintaining a solid liquidity position and structure
is another key risk objective. The liquidity position
remained stable and strong at the Group and individual
subsidiary bank levels. The Group’s LCR increased by
2.0 pp YoY to 199.2%, remaining well above the risk
appetite limit. The level of the unencumbered eligible
liquid reserves remained high, representing 31.8%
of total assets. The Group holds sufficient liquidity
reserves in the form of placements with the ECB, prime
debt securities, and money market placements. The
Group’s core funding base predominantly consists of
retail customer deposits, which remain very stable and
continue to grow consistently. The LTD ratio increased
to 76.3% from 73.7% at the end of 2024, but it stands at a
comfortable level.
Figure 55:
NLB Group’s Pillar 2 Requirement evolution
2018
2019
2020
3.50%
3.25%
2.75%
2.75%
2.60%
2.40%
2.12%
2.12%
2.10%
101
Maintaining adequate
credit portfolio quality
Maintaining a high-quality credit portfolio remains a
key objective for the Group, with a focus on cautious
risk-taking, quality of new loans, and a diversified
customer portfolio. The Group constantly develops a
wide range of advanced approaches in the credit risk
assessment, aligned with best banking practices, to
further enhance existing risk management tools while
enabling faster customer responsiveness. The Group’s
restructuring approach focuses on the early detection
of clients facing potential financial difficulties and their
proactive treatment.
The Group is actively present in the SEE markets,
providing financing to both existing and new
creditworthy clients. Its lending strategy focuses on
its core markets, including retail, SMEs, and selected
corporate business activities across the region and
the EU. In Slovenia, the focus is on providing tailored
solutions for retail, medium-sized companies, and small
enterprises. Within the corporate segment, the Bank
has established collaborations with selected corporate
clients through various lending and investment
instruments. The Group’s banking members in the SEE
region operate as universal banks, primarily focused on
retail, medium-sized companies, and small enterprise
segments. Their primary objective is to provide
comprehensive services to clients by applying prudent
risk management principles. In addition, with the
acquisition of the SLS Group, the Group strengthened its
leasing position in the Slovenian market and entered the
Croatian market.
Figure 56:
NLB Group structure of the corporate and retail credit portfolio (gross loans) by segment and geography (in EUR millions)
(i) The largest part represents EU members.
28%
28%
Retail
consumer
4,759
SME
5,301
Retail
housing
5,233
Corporates
3,415
EUR 18.7
SME
Corporate
Retail/Housing
Retail/Consumer
3,764
2,865
4,105
3,131
4,368
3,101
4,522
3,642
4,633
3,138
4,522
4,213
5,301
3,415
5,233
4,759
31 Dec 2024 w/o SLS Group
48%
49%
47%
8%
21%
2%
3%
21%
1,727
847
1,235
3,960
8,766
1,534
640
EUR 18.7
102
The strong loan growth recorded in 2024 continued into
2025. In the retail segment, fixed-rate lending remained
predominant, encompassing both the housing loan
market and consumer credit. In the corporate segment,
the Group seized opportunities to finance several of the
region’s top corporate clients, while maintaining focus
on SMEs as its key segment. The current credit portfolio
(gross loans to corporate and retail customers) consists
of 53.4% retail clients, 18.3% large corporate clients,
and 28.3% SME clients, including micro companies.
The retail portfolio represents a significant share of the
total credit portfolio, with housing loans remaining the
dominant segment.
Increased lending activity supported further expansion
of the corporate loan portfolio in 2025. The growth was
primarily concentrated in the manufacturing, wholesale
and retail trade, construction, and real estate sectors.
The most significant new financing was directed toward
real estate and specialised lending projects, including
infrastructure projects and projects related to the green
transition. The European Classification of Economic
Activities was updated in 2025, which contributed to
changes in the portfolio’s industry breakdown. Some
of the changes in industry exposure in 2025 can be
attributed to this methodological change.
The corporate credit portfolio is well diversified, with no
large concentration existing in any specific industry. This
diversification is essential to maintain as geopolitical
tensions, the green transition, and other macro factors
could impact specific economic sectors.
Table 33:
Overview of NLB Group corporate loan portfolio by industry as at 31 December 2025
Credit portfolio
Corporate sector by industry
∆ Q4 2025
∆ 2025
Accommodation and food service activities
322.2
10.5
80.3
Activities of extraterritorial organisations and bodies
Administrative and support service activities
174.0
23.2
Agriculture, forestry and fishing
440.8
20.8
56.9
Arts, entertainment and recreation
21.6
1.6
0.7
Construction and real estate activities
1,366.0
40.0
149.8
Education
28.4
5.2
Electricity, gas, steam and air conditioning supply
622.9
16.3
6.4
Financial and insurance activities
295.2
36.0
66.1
Human health and social work activities
63.4
2.6
15.4
Telecommunication, computer programming, consulting,
computing infrastructure and other information service activities
211.6
-9.1
-4.7
Publishing, broadcasting, and content
production and distribution activities
17.1
0.2
-0.2
Manufacturing
2,049.0
24%
-0.6
284.5
Mining and quarrying
39.1
-0.3
-3.4
Professional, scientific and technical activities
418.9
-23.5
70.8
Public administration and defence, compulsory social security
268.0
32.4
54.1
Other service activities
63.1
-2.5
43.6
Transportation and storage
602.7
-17.0
-31.9
Water supply, sewerage, waste management
and remediation activities
71.6
-3.7
5.5
Wholesale and retail trade
1,640.8
14.0
123.5
-0.1
-0.1
Total Corporate sector
8,716.5
100%
125.7
945.8
103
Table 34:
Main manufacturing activities of NLB Group by stages as at 31 December 2025
Credit portfolio
Main manufacturing activities
Group
- o/w
Stage 1
- o/w
Stage 2
- o/w
Stage 3
∆ 2025
- o/w
Stage 1
- o/w
Stage 2
Stage 3
∆ Q4
Stage 1
Stage 2
Stage 3
Manufacture of food products
6.2%
539.1
522.9
11.7
4.5
235.7
251.3
-12.9
-2.7
5.3
15.7
-13.0
Manufacture of fabricated metal products,
except machinery and equipment
201.5
145.4
19.6
36.5
-1.8
-7.0
-22.3
27.5
5.0
7.6
-32.0
29.4
Manufacture of basic metals
2.8%
242.3
144.8
12.8
84.8
50.2
22.4
-55.9
83.7
14.9
13.3
-71.7
73.2
Manufacture of electrical equipment
1.3%
116.0
112.0
-67.3
-67.0
-0.3
-40.7
-40.3
-0.3
-0.1
Manufacture of basic pharmaceutical products
and pharmaceutical preparations
0.9%
76.2
76.2
1.8
1.7
-1.6
-1.6
Manufacture of chemicals and chemical products
1.0%
90.7
75.2
15.5
52.5
37.1
15.4
45.6
32.9
12.8
-0.2
Manufacture of machinery and equipment n.e.c.
1.0%
88.4
73.6
9.4
5.4
1.6
-5.5
2.9
4.2
-16.6
-24.5
5.3
Manufacture of rubber and plastic products
0.9%
74.8
71.1
0.8
-10.9
-11.2
0.6
-1.9
-2.2
0.2
Manufacture of other non-metallic mineral products
114.5
53.5
53.7
7.2
-4.2
-57.8
50.6
2.9
2.5
2.8
Manufacture of motor vehicles, trailers and semi-trailers
93.0
51.1
7.4
34.5
-5.5
-43.1
7.2
30.4
-7.5
-6.1
-0.7
-0.6
Manufacture of wood and of products of wood and cork, except
furniture, manufacture of articles of straw and plaiting materials
0.7%
59.6
43.2
10.1
6.2
5.6
2.8
1.2
1.6
Manufacture of furniture
0.6%
48.1
42.2
3.1
-0.8
0.2
-1.6
1.4
Manufacture of wearing apparel
0.4%
39.0
37.1
0.3
-4.8
-6.2
-13.0
-11.7
-1.2
Other manufacturing activities
3.0%
265.6
243.7
12.7
9.2
28.4
33.5
-9.8
4.8
4.8
Total manufacturing activities
23.5%
2,049.0
1,692.0
164.9
192.0
284.5
154.5
-23.7
153.6
-15.1
-94.6
109.1
During 2025, particularly in Q4 2025, the Bank observed
a deterioration in the creditworthiness among larger
companies operating in the steel and metal industry.
The weakening of financial indicators, combined with
intensified sector-specific headwinds, contributed
to a recognised risk of default. As a result, several
exposures migrated to Stage 3 in accordance with IFRS 9
impairment requirements.
The global automotive industry, which significantly
influences the European market, is facing unfavourable
trends. These challenges could affect Slovenia’s
economy, as its automotive industry is export-oriented
and integrated into the European supply chain. The
NLB Group identified companies involved in the
manufacturing of automotive components that could be
adversely affected by the current market circumstances,
leading to the re-staging of certain exposures during
2025. Clients in the automotive industry are subject
Figure 57:
NLB Group exposure to the automotive industry as at 31 December 2025
Car sales & maintence in NLB Group banks
Car sales & maintence in NLB Group leasing companies
Manufacturing of car components in NLB Group
44%
˜
EUR 116
72%
Croatia
23%
˜
EUR 100
73%
France
˜
EUR 144
104
to closer monitoring under the Early Warning System
(EWS) and may consequently be classified under Stage
2 or Stage 3. Financing for both automotive industry
segments – manufacturing of automotive components
and car sales and maintenance services – represents a
small part of the Bank’s portfolio, with manufacturing
accounting for 1.6% and sales activities for 2.5%.
The Bank’s corporate portfolio also includes financing
for real estate activities and specialised lending projects,
primarily in solar and wind energy production, both
of which represent a smaller segment of the overall
portfolio. The risks associated with real estate financing
depend on the specific phase of the construction
process ‒ whether the project is still in the development
stage or already operational ‒ as well as on the
source of repayment. Projects are carefully monitored
throughout each construction phase, and no material
disruptions have been identified.
Figure 58:
NLB Group Real estate financing and Specialised lending as at 31 December 2025
Real estate in construction
21%
31%
59%
Austria
32%
˜
EUR 495
Finished real estate for rent or sale
˜
EUR 460
Specialised lending
45%
EUR 314
105
In the current macroeconomic environment, the Group’s
asset quality remains robust. The majority of the loan
portfolio is classified as Stage 1 (93.0%), with a relatively
small share in Stage 2 (5.0%) and Stage 3 (2.0%). The
increase in Stage 2 allocation was primarily observed
in the retail segment, driven by improved statistical
models and the SICR identification system implemented
in subsidiaries in Q2 2025. Despite this shift, the overall
share of the Stage 2 portfolio remains moderate, and
77.8% of Stage 2 retail exposure shows no payment
delays. In the corporate segment, previously identified
risk triggers resulted in a transfer of certain exposures
from Stage 2 to Stage 3 in Q4 2025. Loans classified
under Stages 1 to 3 are measured at amortised cost (AC),
while no receivables are measured at fair value through
profit or loss (FVTPL).
Table 35:
NLB Group loan portfolio by stages as at 31 December 2025 (in EUR millions)
Provisions and FV changes for credit portfolio
Stage 1
Stage 2
Stage 3 & FVTPL
Stage 1
Stage 2
Stage 3 & FVTPL
Credit
portfolio
Share of
Total
YTD
change
Credit
portfolio
Share of
Total
YTD
change
Credit
portfolio
Share of
Total
YTD
change
Provision
Volume
Provision
Coverage
Provision
Volume
Provision
Coverage
Provisions
& FV
changes
Coverage
with
provisions
and FV
changes
Total NLB Group
21,658.9
93.0%
2,345.1
1,160.3
5.0%
123.5
469.6
139.1
88.0
0.4%
68.2
5.9%
231.9
49.4%
o/w Corporate
7,832.0
89.9%
871.4
573.7
6.6%
-52.7
310.8
3.6%
127.1
46.7
0.6%
21.7
3.8%
126.6
40.7%
o/w Retail
9,248.2
92.6%
1,070.2
585.4
5.9%
175.1
158.8
12.1
39.3
0.4%
46.5
7.9%
105.3
66.3%
o/w State
4,111.5
100.0%
344.8
1.2
1.2
1.9
5.0%
81.6%
o/w Institutions
467.2
100.0%
58.7
100.0%
Figure 59:
NLB Group corporate and retail loan portfolio by stages as at 31 December 2025 (in EUR millions)
The trend towards fixed interest rates continued in 2025.
A total of 64.8% of the Group’s corporate and retail
loan portfolio is linked to a fixed interest rate, while the
remainder is tied to a floating rate, predominantly the
Euribor reference rate. Floating interest rates continue to
dominate the corporate segment, although their share
in the portfolio has been gradually decreasing. In the
retail segment, 81.6% of the loan portfolio is linked to a
fixed interest rate, with an even higher percentage in the
housing loan segment (81.8%). This structure reduces the
sensitivity of the retail segment to potential changes in
reference rates.
159
Retail
+13%
YoY
+13%
YoY
+43%
YoY
+8%
YoY
Stage 1 by segment
Stage 2 by segment
Stage 3 by segment
6,006
454
169
6,855
250
131
6,961
626
184
8,178
410
147
7,832
574
311
9,248
585
-8%
YoY
+69%
Figure 60:
NLB Group corporate and retail loan portfolio (in %) by interest rates as at 31 December 2025
31 Dec 23
31 Dec 24
31 Dec 25
31 Dec 23
31 Dec 24
31 Dec 25
55%
63%
34%
59%
26%
45%
81%
37%
66%
41%
74%
Corporate (incl. SME)
Consumer
Fix
Float
31 Dec 23
31 Dec 24
31 Dec 25
30%
24%
82%
70%
76%
Housing
106
New NPLs formation and
NPL management
The global economy experienced a slowdown in 2025,
with GDP growth rates projected to remain below the
long-term average and downside risks intensifying.
Despite measures implemented to reduce the riskiness
of the NLB Group portfolio, the Bank experienced
increased NPL formation in 2025, particularly in
the corporate segment in Slovenia. NPL formation
amounted to EUR 341.2 million, representing 1.5% of
the total loan portfolio. Nevertheless, due to cautious
lending standards and effective early warning systems,
the Group’s credit portfolio remains of solid quality, with
a sustainable share of NPLs and above EU average
provision coverages to limit potential losses.
provisions for credit risk of EUR 46.6 million. These
established impairments derive from portfolio
development, reflecting portfolio growth on the one
hand, and portfolio deterioration shifts to Stage 3 on
the other. However, material repayments of written-off
receivables and changes in models contributed to the
mitigation of the overall impact. In 2025, the annual cost
of risk was 29 bps
15
, remaining within the expected range
for year-end 2025. Although macroeconomic conditions
in the region continue to be influenced by factors such
as relatively high inflation, lower-than-expected GDP
growth, and rising unemployment, these developments
are unlikely to have a significant impact on the Group’s
cost of risk.
15 Cost of risk calculation excludes provisions from securities and other financial assets (in 202
5 net released in the amount of EUR 3.5 million).
Figure 61:
NLB Group gross NPL formation (in EUR millions)
SME
Formation /
gross loans
(stock)
43
76
118
77
93
170
87
148
106
341
0.6%
0.8%
Figure 62:
Cumulative net new impairments and provisions for credit risk in NLB Group (in EUR millions)
-46.6
Changes in models/
risk parameters
Portfolio
development
Repayments of
written-off receivables
Net impairments and
provisions for credit risk
28.2
-93.2
18.4
Release
Establishment
107
Precisely defined targets and various proactive workout
approaches have supported the management of the
non-performing portfolio in 2025. The Group’s NPL
management framework places strong emphasis
on restructuring, complemented by other active NPL
management tools, such as collateral foreclosure,
sale of claims, and pledged assets. Amid the volatile
macroeconomic conditions in 2025, inflows of new NPLs
exceeded repayments and recoveries of existing NPLs;
this dynamic was especially evident in the corporate
segment. As a result, the NPL portfolio recorded a
net increase of EUR 139.1 million in 2025. The Group’s
non-performing credit portfolio stock increased to EUR
469.5 million by the end of 2025, compared with EUR
330.5 million at the end of 2024. Despite this increase
in the non-performing credit portfolio, combined with
credit growth in a higher-quality portfolio, the NPL
ratio remained at merely 2.0%. Based on the EBA
methodology, the internationally comparable NPE ratio
stood at 1.4%, and the Group’s gross NPL ratio was
2.4%. In addition, EUR 191.6 million of NPLs showed no
payment delays.
In 2025, the NPL coverage ratio 1 (coverage of gross
NPLs with impairments for all loans) decreased to 82.7%,
reflecting lower coverage of newly recognised corporate
NPLs, which on average carry a lower coverage ratio
than the legacy NPL portfolio. Furthermore, the Group’s
NPL coverage ratio 2 (coverage of gross NPLs with
impairments for NPL) stood at 49.4%, remaining well
above the EU average published by the EBA (41.9% for
Q3 2025). Additionally, NPLs are covered by collateral,
which serves as a secondary source of repayment. At the
end of Q4 2025, the collateral coverage ratio was 46.7%.
The Group strives to ensure the best possible collateral
for long-term loans, most commonly through mortgages.
Thus, the real estate mortgages are the most common
type of collateral for both corporate and retail loans. In
corporate loans, government and corporate guarantees
are also common types of collateral.
Through extensive experience gained over recent
years in managing clients facing financial difficulties
– primarily from legacy portfolios – the Group has
developed a comprehensive knowledge base. This
expertise encompasses both the prevention of financial
difficulties for clients, the restructuring of viable
Figure 63:
NLB Group NPL, NPL ratio, NPL collateral coverage and coverage ratio
(i) By internal definition.
1.8%
31 Dec 2021
31 Dec 2022
NPLs
NPL ratio
Coverage ratio 1
Coverage ratio 2
Collateral coverage
58.1%
57.1%
57.9%
367
328
301
330
470
55.9%
46.7%
61.7%
61.0%
62.7%
49.4%
64.6%
86.1%
98.9%
108.7%
82.7%
110.0%
Figure 64:
NLB Group NPL by geography as at 31 December 2025
(i) Considering materiality of delays, namely 2% or EUR 50 thousand.
8
67%
131
38
147
315
25
14
45
11
27
13
21
19
21
21
No delays
D rating
E rating
108
clients in case of need, and the efficient management
of exposures with no realistic recovery prospects.
This extensive knowledge base is shared across the
Group and readily accessible to relevant units. Risk
units, along with restructuring and workout teams,
are adequately staffed and equipped to handle
considerably increased volumes, if required, in a
professional and efficient manner.
Low market risk in the
trading book
Regarding market risks in the trading book, the Group
maintains a low-risk appetite. Exposure to trading (as
defined by the CRR) is permitted only at the parent bank
of the Group, and remains highly limited.
The Group conducts its main business activities in euros,
and the subsidiary banks, in addition to their domestic
currencies, also operate in euros, the Group’s reporting
currency. The Group’s net open FX position from
transactional risk is low, at 0.3% of capital. Regarding
structural FX positions on a consolidated level, assets
and liabilities held in foreign operations are converted
into euro currency at the closing FX rate on the balance
sheet date. FX differences in non-euro assets and
liabilities are recognised in the other comprehensive
income, impacting shareholders’ equity and CET1
capital.
Proactive management
of interest rate risk in the
banking book
The Group follows a strategy of maintaining a low
Economic Value of Equity (EVE) indicator while
simultaneously monitoring the effects on Earnings at
Risk (EaR). Bonds and loans with fixed interest rate
contribute the most to the interest rate risk exposure in
the Economic Value of Equity (EVE) indicator. In contrast,
exposure is predominantly managed through core
deposits, which present the most important and material
element of interest rate risk management. To a lesser
extent, the Group also employs plain-vanilla derivatives
to hedge risk.
The exposure to interest rate risk remains modest and
within the Group’s defined risk appetite limits. The
Group applies several scenarios when assessing the
EVE sensitivity. In 2025, the Group continued to enhance
its measurement of interest rate risk in accordance
with the new EBA Guidelines, which impacted the EVE
result. From an EVE perspective, the estimated capital
sensitivity under the most adverse regulatory scenario
(Parallel up) equals -2.69% of the Group’s T1 capital.
The Group’s EUR 6,019 million loan portfolio linked
to Euribor primarily comprises loans referencing 3M
Euribor (47%), followed by 6M Euribor (38%), 1M Euribor
(11%), and 12M Euribor (3%).
Robust operational risk
In operational risk management, the Group has
established a robust operational risk culture. The main
qualitative activities focus on reporting loss events and
identifying, assessing, and managing operational risks.
Based on this, continuous improvements are made
to control activities, processes, and the organisation.
Additionally, the Group also focuses on proactive
mitigation, prevention, and minimisation of potential
damage. Special attention is given to the stress-testing
system, based on a scenario analysis of potentially high-
severity, low-frequency events, and on modelling of loss
events. The Bank uses the gamma distribution technique
for modelling, which proved to be the most suitable.
From an economic perspective, the aim is to ensure the
necessary capital to cover materially important risks
that occur extremely rarely. Consequently, data on
realised loss events are used with a 99.9% confidence
interval. Moreover, some add-ons are added for specific
current and significant risks. In a normative view, a
90% confidence level is used for more plausible but still
severe events, which would be absorbed through P&L.
In 2025, the Group reported lower net operational losses
arising from loss events than in the previous year, and
stayed within established operational risk tolerance
limits. Certain litigation costs were mainly due to
systemic issues, such as litigation risk (e.g., cases related
to loan processing fees and loan insurance premiums in
Serbia). For other realised operational losses, banking
members of the Group conducted a comprehensive
analysis and defined adequate mitigation measures to
prevent or minimise such events in the future.
Beyond recorded loss events, the Bank may also face
one-off, unpredictable, extreme events. The list of
such potential events is updated annually to reflect
the current operating environment and relevant risks
observed in the banking industry. Scenario analyses are
prepared for each identified event. The cyber-attack
scenario, as an umbrella scenario, has been further
divided into five detailed sub-scenarios to address
different types of attacks. Results indicate that the most
significant potential loss could arise from disruptions
to electronic banking channels, anti-money laundering
breaches, cyber-attacks, and legal risks. For these
scenarios, existing controls were additionally revised
and mitigation measures were defined to address any
potential deficiencies.
Furthermore, key risk indicators serve as an early
warning system for the broader field of operational
risks ‒ including those related to human resources,
processes, systems, and external factors. They are
regularly monitored, analysed, and reported to improve
the existing internal controls system and enable timely
reactions.
The Group supports a proactive approach to
operational risk management at all organisational
levels. All employees are encouraged to report loss
events. The most significant operational risks are
promptly escalated and reviewed at the Operational
Risk Committee meeting, and the implementation of
mitigation measures is closely monitored.
In addition, the Group diligently manages other non-
financial risks related to its business model or arising
from other external circumstances within the framework
of the established ICAAP process.
Incorporating ESG risks
The Group contributes to sustainable finance by
incorporating ESG risks into its business strategies, risk
management framework, and internal governance
arrangements. ESG risks are incorporated into the
established risk management processes across credit,
liquidity, market, and operational risk domains. The
109
Group’s approach follows ECB and EBA guidelines,
reflecting comprehensive integration of ESG
considerations into all relevant processes.
The Group conducts a materiality assessment as part
of its overall risk identification process to determine
the level of transitional and physical risk to which
the Group is exposed. The Group’s exposure towards
these risks is relatively low. Transition risk is assessed
as more material than physical risk. Implementing
the Net Zero Strategy of the NLB Group is expected to
reduce the impact of transition risk over time gradually.
Furthermore, results from internal climate stress tests
showed no material impacts on the Group’s capital and
liquidity position.
»
Additional details on Risk Management can be found
in the
,
the Sustainability Statement of
this Annual Report
, and the Pillar 3 Disclosures.
110
The Group remained firmly committed to providing its clients with sustainable and efficient services supported by
highly reliable and secure technology platforms. The Bank continued to advance its technology transformation
initiative, supporting a digital-first approach and the consolidation of core banking systems, with significant
progress achieved at the Group level in 2025.
Additionally, the Group further rolled out group-wide business solutions, including the launch of a new digital
banking platform, the implementation of a loan origination platform, and the introduction of mobile applications
for selected business segments, such as private banking and asset management. Strengthening cyber security
resilience remained a key priority, with continued investment in enhancing existing security capabilities and
implementing new solutions, including anti-fraud and data leakage prevention platforms.
IT Strategy 2025–2030
The current IT Strategy for the period 2025–2030,
incorporating the Group dimension, is built around a
clearly defined vision and mission, and a set of
strategic principles:
IT Infrastructure: Ensuring
reliability and resilience
Confirmed high performance with numbers
IT performance is monitored through a set of relevant
indicators linked to the Balanced Scorecard (BSC)
system. These indicators reflect the high performance
of IT operations and effective risk management. With
99.91% IT system availability and negligible unplanned
interruptions at 0.09%, the Bank continues to prioritise
stability. In 2025, the percentage of days without system
or service interruptions further improved from 80%
in 2024 to a solid 84% in 2025. Harmonised Service
Level Agreements (SLAs) are in place with users of
the information system and have been fulfilled to a
considerable high degree. Across the Group, members
recorded high IT operational performance, ranging
between 99.91% and 99.97%.
Main IT initiatives
Transformation with expanding group-wide
capabilities
The primary focus continues to be the transformation
of IT, covering the organisation, group perspective,
processes, people, and technology. IT has adopted more
agile delivery practices, strengthening collaboration
with the business and improving efficiency. Changes in
processes ensured higher transparency, unification, and
simplification, from modernised demand and release
processes to IT service processes.
99.91%
availability of IT systems in NLB
Vision
Build the best digital banking IT team in the SEE region.
Mission
Enable the best client and employee experiences through reliable, effective, secure, accessible, and scalable
IT solutions.
Main principles
Transform IT to support the implementation of the Group’s business strategy.
Continue implementing agile development practices to improve delivery and support the business.
Enhance the IT architecture with a focus on cloud-native solutions.
Increase client satisfaction across all segments by implementing a new digital omnichannel platform, digitalising
client journeys and interactions (CRM) and pursuing operational excellence.
Introduce advanced agile practices and DevOps transformation, enabling shorter release cycles, automated testing,
and reduced manual tasks.
• Ensure sufficient development capacity.
Further develop and enhance information and cyber security capabilities.
• Introduce modern collaboration tools and digitise internal processes.
Foster a highly motivated, effective, and engaged IT team working closely and collaboratively with the business.
111
Group-wide capabilities are still expanding, supported
by the Group Competence Centre in Belgrade,- Serbia,
which was transferred from the Bank to the IT service
company
NLB DigIT
, providing crucial support for
development across the Group. NLB DigIT acts as an IT
hub, providing high-quality services in domains where
expertise is scarce. The company has recently expanded
its portfolio to include:
Strategic Enablers
:
Implementation of strategic
enablers in the IT Delivery area.
IT Operations
:
Establishment of operations in several
areas, currently in the scale-up phase.
Core Services
:
IT security setup and digital
transformation projects.
NLB DigIT remains dedicated to the digital enablement
and reliable IT operations of NLB Group.
Transformation delivery
In 2025, the IT team delivered significant progress across
key strategic priorities in solution delivery, including
digital penetration, payments, core consolidation, and
workflow automation. These initiatives accelerated
platform modernisation, enhanced digital customer
journeys, and improved operational efficiency across
the Group.
In Serbia, a new origination platform for retail and
corporate customers was implemented, strengthening
end-to-end onboarding and origination capabilities. In
parallel, digital-first enhancements for debit cards were
introduced, and digital merchant onboarding solutions
were rolled out in Serbia and Slovenia to streamline
onboarding and reduce manual effort.
In Slovenia, the successful launch of the new
NLB Private
application improved the digital experience for high-
value clients. The new
platform and new
mobile application for investment trading NLB Trading
reinforced the mobile-first roadmap. The cash loan
process was additionally improved, enabling higher
levels of straight-through processing (STP for retail
loans increased from 45% to approximately 77%)
and significantly reducing manual intervention and
cycle times (from 17 hours to 30 minutes on average).
In addition, trade finance application modernisation
progressed with a strong focus on process enhancement.
Across the wider Group, multiple improvements were
delivered to digitalise and automate back-office and
administrative processes, supporting faster execution,
improved control, and increased operational resilience.
Core systems consolidation
IT continued to execute the core banking strategy, with
the consolidation of core banking systems progressing
as planned. Currently, the Bank operates two core
systems: the Bancs legacy retail core system and the
Temenos Transact corporate core system. As part of
Strategy 2030, the product migration from the legacy
Bancs system to the target core system, Temenos
Transact, advanced throughout the year. Following
the successful migration of term deposits in 2024, the
Bank migrated gradual savings products and began
originating new gradual savings products directly in the
target core system in 2025.
Development activities required for the migration and
origination of the loan portfolio were also completed,
and the first test execution was successfully performed.
Beyond migration activities, at the beginning of 2025,
the Bank upgraded the Temenos Transact core system
to the latest available release on the existing technology
stack. In the second half of the year, the Bank initiated
a discovery phase to explore a potential shift to a new
architectural setup and technical stack for the Temenos
Transact product.
Enterprise and application architecture
Enterprise architecture is responsible for defining
and governing the Group’s target architecture. This
includes establishing core architectural building blocks
and ensuring that new solutions – particularly Group-
standard platforms – align with the target architecture
and associated Group roadmaps.
The rollout of standard components further
strengthened the API-first and event-driven integration
capabilities, improving interoperability and ensuring
that new platforms and solutions can be seamlessly
integrated across the Group.
To address key gaps in the target architecture, the Group
has selected new standard platforms for operational
and marketing CRM, document output management,
and loan origination.
The implementation of the standardised enterprise
architecture tool was completed and transitioned into
regular maintenance. Keeping the repository up to
date will simplify application portfolio management,
reduce the risk of software obsolescence, strengthen
IT risk management, and support compliance with
DORA requirements.
Data management
The Group manages data across its entire life cycle
through comprehensive data governance policies, robust
frameworks, and modern technological foundations. Key
platforms include the Group Enterprise Data Warehouse
(EDWH), advanced analytics and AI platforms, risk and
profitability analytics, and consolidated regulatory
reporting capabilities, ensuring consistency, scalability,
and regulatory compliance across the Group.
Data serves as a core enabler of the Group’s digital
transformation. Multiple initiatives are underway to
establish a single source of truth across all banks and
business segments, improve accessibility of high-quality
data and reporting, and embed advanced analytics into
both operational and strategic decision-making processes.
The Group’s data management approach is built on
three pillars:
Technology foundations
:
Development of analytical
and reporting platforms, reference data solutions,
standardised development frameworks and processes,
and a harmonised Group EDWH data model.
· Governance
:
Implementation of governance models
that ensure continuous alignment between business
units and data and technology owners, enabling
responsible data and analytics usage in line with
defined guardrails and target architecture.
Adoption
Design and rollout of programs to embed
data and analytics into everyday business processes,
supported by workforce up-skilling and the promotion
of a data-driven culture.
Strengthening the IT team,
optimising processes, and
accelerating transformation
112
Outlook
In the year ahead, the Group will continue to invest
strongly in newly adopted technologies that support
its business strategy and accelerate its digital-first
ambition. The Group will further consolidate its
infrastructure, embrace cloud technologies as a key
enabler of speed and scalability, and standardise key
platforms across the Group to unlock greater efficiency
and consistency.
Above all, the Group will continue to enhance the client
experience – raising the bar on quality, innovation,
reliability, and security – as it progresses decisively
toward becoming a truly digital-first banking group.
Cyber security
Strengthening digital cyber
resilience and fraud prevention
The Group focuses on cyber security, ensuring the
confidentiality, integrity, availability, and authenticity of
data, information, and IT systems that support clients’
banking services and products. Cyber security within the
Group is constantly tested and upgraded through security
assessments, independent reviews, and penetration
testing. The topic is regularly discussed at the Bank’s
Information Security Steering Committee, Operational
Risk Committee, and Management Board meetings.
In 2025, key activities focused on strengthening digital
cyber resilience and enhancing anti-fraud capabilities,
reflecting increasing regulatory expectations and the
growing sophistication of cyber financial crime. To
improve productivity, accountability, and delivery speed,
the IT Security function was organisationally restructured
to create a clear separation between IT Security
Engineering and IT Security Operations. The Group IT
Security function now comprises 29 FTEs, supported
by nine FTEs within IT Security Operations, while 27
FTEs operate within the Second Line of Defence (CISO
function), ensuring independent oversight and control.
Management continues to strongly support security
functions and investments in the cyber security domain.
Investments in security are expected to increase in the
coming years, driven by ongoing digitalisation, evolving
regulatory requirements, and the need to further
strengthen cyber resilience capabilities.
In 2025, significant efforts were dedicated to the
implementation of an advanced anti-fraud protection
solution, enhancing real-time fraud detection and
prevention across digital banking channels. In parallel,
brand-protection capabilities were strengthened to
mitigate phishing, impersonation, and external abuse
of the Group’s brand. Data Loss Prevention (DLP) and
Cloud Access Security Broker (CASB) capabilities were
technically implemented, with a strong emphasis
on cloud environments, improving visibility and
enforcement of data-protection controls. Strengthening
monitoring, detection, and response capabilities
remains a key priority, aligned with industry best
practices and digital operational resilience principles.
Continuous employee education
and information exchange
All employees across the Group are continuously trained
on the importance of information and cyber security,
including awareness of social engineering techniques.
The banks within the Group provide security notifications
to employees and customers, particularly regarding
threats in the global environment that may impact the
Group’s IT systems, services, products, and clients.
In 2025, awareness activities placed increased emphasis
on fraud-related social engineering and phishing
scenarios. The Bank regularly tests employee awareness
through simulated social-engineering attacks. Threat-
intelligence information is shared at the Group level, with
all members contributing insights on emerging threats
and recommended mitigation measures. The Group
continues to operate a proprietary phishing simulation
platform and to execute coordinated phishing
campaigns across all members.
For further information, see the chapter
Cybersecurity
in
the Sustainability Statement.
Through the raw depiction of an
empty washroom, the painter
symbolises inhumane working
conditions and the systemic
injustices of contemporary
capitalism.
BILJANA DJURDJEVIĆ
Case Study 1, Washroom, 2021/22
oil on canvas
130 × 210 cm
114
People and Culture
Following the implementation of the Group’s Human Resources Strategy and people management standards across
all core members of NLB Group, the focus in 2025 shifted towards leadership and talent development, succession
planning, and organisational design. To further support the business strategy, particular attention was given to
capability and capacity planning, with an emphasis on reducing complexity and introducing new, lean, and agile
ways of working.
Investment in employees, continuous development, and career growth, as well as the creation of a modern and
healthy workplace, remain central priorities. Past initiatives in talent development have resulted in more effective
deployment of skills and expertise, stronger engagement of talents in strategic initiatives, and solid succession for
leadership positions. The purpose remains unchanged: to deliver an excellent employee experience throughout the
entire employee lifecycle.
Employee headcount
The Group continues to optimise processes and to
accelerate the transition to digital banking through
transparent and sustainable workforce planning.
This includes an ongoing review of the skills and
competencies required to support current and future
business needs.
Table 36:
NLB Group headcount by countries
Country
2,776
2,856
-80
2,366
2,515
-149
1,013
1,025
-12
993
995
-2
502
478
24
406
410
-4
Croatia
49
41
8
Germany
Switzerland
NLB Group Total
8,107
8,322
-215
Employer of choice
Human Resource teams across the Group work closely
together, consistently sharing best practices and
introducing novelties to their workplaces by staying up-
to-date with evolving trends. These efforts contribute to
a stimulating work environment and support employee
well-being.
Recognition of the implementation of best practices
across the Group is reflected in the Top Employer
Certificate, now held in three countries. In 2025, NLB
received the ‘Slovenia Top Employer’ recognition for the
consecutive year, while NLB Komercijalna Banka,
Beograd received the recognition for the second time.
In addition, NLB Banka, Banja Luka and NLB Banka,
Sarajevo achieved the certification for the first time,
demonstrating excellence in HR practices. Awarded
by the Top Employers Institute, this recognition reflects
excellence in people strategy, leadership, digitalisation,
talent acquisition and development, performance
management, sustainability, and more.
The Group will continue to adopt new practices and
adapt to workplace trends, with the ambition to become
the leading employer in the banking and financial
services sector in the region.
Strengthening strategic
capabilities and future-
ready skills across the
In 2025, the Group continued to evolve its training
function into a more strategic enabler of long-term
objectives. A key strategic shift was the deliberate
rebalancing of learning portfolios toward future-
oriented capabilities. Nearly one-third of all learning
hours were dedicated to future skills, including
digital tools, data and analytics, artificial intelligence,
automation, ESG, and modern leadership competencies.
At the same time, mandatory and professional trainings
remained a strong pillar of the learning framework,
safeguarding regulatory compliance, risk awareness,
and operational resilience. This balanced approach
enabled the Group to simultaneously address current
regulatory requirements while systematically closing
long-term capability gaps.
Self-directed and digital learning further strengthened
the learning culture across the Group. More than 35%
of total learning hours were completed through digital
Retaining recognition as the
in Slovenia,
Serbia,
and BiH
8,107
employees in the Group family
115
channels, including 12% via the Udemy platform,
complementing internal and external instructor-led
trainings. This trend reflects the growing employee
ownership of personal development and proactive skill-
building aligned with both individual career paths and
organisational needs. Through sustained investment in
upskilling and reskilling, NLB Group continues to build
a resilient, adaptable workforce prepared for ongoing
transformation in the banking and financial environment.
Investing in people drives
all-time high engagement
Talent cultivation
Talent development remained a strategic priority in
2025, with a strong emphasis on deploying talents into
strategic initiatives and fostering on-the-job learning,
coaching, and mentoring. By strengthening programmes
for leadership growth, professional expertise, and the
advancement of young talent, the Group is ensuring the
future-ready experts and successors. One of the key
achievements in 2025 included strengthening the
succession pipeline, accelerating readiness for critical
roles, and improving the delivery of strategic projects
through talent deployment.
Developing our current
and future leaders
The development of leadership capabilities at all
levels remains one of the most important initiatives of
the Group’s HR strategy. In 2025, the Group launched
an extensive leadership academy, offering tailored
programmes for different leadership levels across
the organisation. As an integral component of people
management and culture transformation, these
programmes focus on future-oriented leadership skills
essential for driving long-term success.
Leaders across the Group also participated in
360-degree feedback assessments, providing valuable
insights into their managerial and leadership styles and
their impact on the organisational culture. This initiative
served as the foundation for individual development
plans and will guide future Group-wide leadership
development initiatives.
Well-being & health
Employee well-being remains a core pillar of the Group’s
people management approach. In 2025, the Bank
continued to invest in the physical and mental health
of its employees through enhanced benefits, including
the introduction of additional medical insurance
for employees and, partially, their family members.
Continued access to anonymous psychological support
services, and a broad portfolio of supplementary
benefits – including those under the Family Friendly
certification – further demonstrate the Group’s long-
term commitment to a supportive and health-oriented
working environment.
During the year, the Group further strengthened
awareness of employee well-being by addressing key
topics such as stress management, healthy lifestyle
habits, mental health, mindfulness, personal energy
management, and effective communication. A wide
range of initiatives and programmes were implemented
at both the local and regional levels within the Healthy
Bank programme and the Family Friendly certification
framework to ensure relevance to diverse employee
needs across markets.
Flexible working arrangements also reflect the Group’s
core value of Improving Lives. Where operationally
feasible, employees are offered the opportunity to work
remotely to support a better work-life balance. By the
end of 2025, this option was available in nearly all Group
countries, with 32% of employees using this option.
In Slovenia, 33% of employees have a remote work
arrangement by contract.
Employee engagement
The Group continues to place strong emphasis on
employee engagement and motivation. In 2025, the
employee engagement survey recorded an all-time
high participation rate of 84.7%, and as well the highest
employee engagement score to date, with 59% of
employees classified as engaged. The employer’s Net
Promoter Score of 29 further confirms that employees
act as strong ambassadors for the Group.
Looking ahead, the Group will continue to enhance
employee engagement through targeted follow-up
actions, constructive dialogue, and ongoing employee
listening initiatives.
Figure 65:
NLB Group Employee Engagement comparison
For further information, see the chapter
Own Workforce
in the Sustainability Statement.
Employer Net Promoter Score
29
On average, employees spent
7.8 days
on training activities
Engaged
Not engaged
Actively disengaged
59%
30%
54%
36%
116
The Bank’s corporate governance is grounded in the legislation of the RoS, particularly (but not exclusively) the
Companies Act (ZGD-1) and the Banking Act (ZBan-3)
16
, the Decision of the BoS on Internal Governance, Management
Body, Adequate Internal Capital Assessment Procedure for Banks and Savings Banks, as well as relevant the EBA
Guidelines on internal governance, the EBA Guidelines on the assessment of the suitability of members of the
management body and key function holders, the EBA Guidelines on prudent remuneration, relevant EU regulations
regarding sustainability issues, and other applicable RoS and EU regulations.
16 For the whole business year 2025 the Banking Act (ZBan-3) was valid, while on
12 March 2026 a new Banking Act (ZBan-4) came on force, therefore in this annual report we refer exclusively to provisions of ZBan-3.
Apart from a binding legal framework, the Bank
complies with the Slovenian Corporate Governance
Code for Listed Companies. This Code stipulates
governance, management, and supervision based
on the “comply or explain” approach applicable to
companies listed on the
Ljubljana Stock Exchange
Any deviations from the Code’s recommendations are
disclosed in the NLB Group Annual Report, within the
Corporate Governance Statement of NLB. This statement
is prepared in accordance with Article 70 (Paragraph 6)
of the Companies Act, and is also available on the
Bank’s website
Rules and procedures
The Bank’s Corporate Governance encompasses the
processes through which the Bank’s objectives are
set and pursued (directed and controlled). Lately,
it has also become an efficient way to channel
investor-driven sustainability initiatives. Corporate
governance principles define the distribution of
rights and responsibilities among the Bank’s different
stakeholders, including the Management Board of NLB
and Supervisory Board of NLB, shareholders, investors,
creditors, auditor, regulators, and other relevant
stakeholders, and set out the rules and procedures
for decision-making in corporate affairs. The most
important rules and procedures are:
Articles of Association of NLB d.d.
NLB operates under a two-tier governance system, as
defined by the ZBan-3 and ZGD-1. The Management
Board manages the Bank’s operations, and the
Supervisory Board oversees and supervises the
Management Board’s work. Shareholders exercise their
rights at General Meetings of Shareholders.
For more information, refer to the Bank’s website,
Corporate Governance.
Corporate Governance Policy
of the NLB and the NLB Group
Governance Policy
The Corporate Governance Policy of NLB, which
forms the Bank’s corporate governance framework, is
drawn up jointly by the Management and Supervisory
Boards of the Bank. In this Policy, the Management and
Supervisory Boards publicly disclose commitments to
shareholders, clients, creditors, employees, and other
stakeholders as a whole, and explain how the Bank is
managed and supervised, as well as adopt decisions
on which corporate governance code the Bank follows,
as outlined on the
Bank’s website
. The Corporate
Governance Policy of NLB should be read together
with the NLB Group Governance Policy which defines
and governs the corporate governance principles and
mechanisms of the Group members, excluding NLB.
NLB Group Code of Conduct
NLB Group Code of Conduct
defines the Group’s
values, mission, and core principles of conduct, together
with a set of guidelines to which the Group is committed.
The Code outlines the values and basic principles
of ethical business conduct that the Group respects,
promotes, and expects all Group members to follow.
Operating with integrity and responsibility is key to the
Group’s corporate culture. The Code demands that every
employee, regardless of their role or work location, and
every other stakeholder of the Group, comply with the
highest standards of integrity.
117
Bank’s governing
bodies
The Bank’s corporate governance is based on a two-tier
system, with the Management Board responsible for
day-to-day operations and the Supervisory Board
providing oversight of the Management Board’s activities.
General Meeting of
Shareholders
Shareholders exercise their rights related to the
Bank’s operations at the General Meetings of NLB.
Decisions adopted by the General Meeting include,
among others, adopting and amending the Articles
of Association of the NLB, determining the use of
distributable profit, granting of discharge of duties to
members of the Management and Supervisory Boards,
approving changes to the Bank’s share capital,
appointing and recalling the Supervisory Board
members representing shareholders’ interests, setting
remuneration and profit-sharing for Management
Board members and employees, and approving the
annual schedules and characteristics of issues of
securities convertible into shares and equity securities
of the Bank.
At the 44
General Meeting, held on 16 June 2025,
shareholders took note of the adopted NLB Group
Annual Report 2024 and adopted the Report of
the Supervisory Board of NLB on the results of the
examination of the NLB Group Annual Report 2024. They
also adopted the Report on Remuneration for members
of the Management Body of NLB for the business
year 2024 and with the Additional Information to the
Report on Remuneration for business year 2024 on the
basis of SSH’s Baselines. Furthermore, shareholders
acknowledged the adopted annual Internal Audit
Report for 2024, the positive opinion of the Supervisory
Board, and the adopted decision on the election of a
new Supervisory Board of NLB.
The General Meeting also adopted decisions on the
allocation of distributable profit for 2024 and the first
tranche of dividend payout in the total amount of EUR
128.6 million, or EUR 6.43 gross per share, and granted a
discharge from liability to members of the Management
and Supervisory Boards.
At the General Meeting, shareholders also re-appointed
Islam Osama Bahgat Zekry for another four-year term
as a member of the NLB Supervisory Board, effective
immediately upon appointment. Due to the fact that the
term of Tadeja Žbontar Rems expired at the conclusion
of the General Meeting, shareholders also took note
of the election of Tatjana Jamnik Skubic as the new
employee representative by the NLB Works Council.
Shareholders also confirmed the further improved
Remuneration Policy for the Members of the Supervisory
Board of NLB d.d. and the Members of the Management
Board of NLB d.d., the Policy on the provision of diversity
of the Management Body and senior management
in NLB d.d., the Policy on the selection of suitable
candidates for members of the Supervisory Board in
NLB d.d., and changes to the Determination of payment
to members of the Supervisory Board of NLB d.d. and its
committees.
At the 45
General Meeting, held on 15 December 2025,
shareholders confirmed the payment of the second
dividend tranche in the total amount of EUR 128.6
million, or EUR 6.43 gross per share. Combined with the
first tranche of EUR 128.6 million, paid in June, the total
dividend payout for 2025 amounted to EUR 257.2 million
(EUR 12.86 gross per share), cumulatively representing
50% of the previous year’s profit and corresponding to a
dividend yield of more than 7%.
Further details on the activities of the General Meeting
of the Shareholders are available in the chapter
Corporate Governance Statement of NLB
and on the
General Meeting of Shareholders
Supervisory Board
Management Board
118
Supervisory Board
17
According to the Articles of Association of the NLB d.d., the Supervisory Board of NLB may consist of up to 12
members, eight representing the interests of shareholders and four representing the interests of employees.
Members representing shareholders’ interests are elected and recalled by the General Meeting from candidates
proposed either by shareholders or by the Supervisory Board. Members representing employees’ interests are
appointed by the Works Council of NLB, in accordance with the conditions for Supervisory Board membership set
out in the applicable regulations and the Articles of Association of NLB d.d.
17 Incorporation by reference: The reference is made to this chapter from the Sustainability Statement chapter GOV-
1 The role of administrative, supervisory and management bodies.
At the beginning of 2025, the Supervisory Board
consisted of the following members: Primož Karpe
(Chairman), Shrenik Dhirajlal Davda (Deputy Chairman),
Islam Osama Bahgat Zekry, André-Marc Prudent-
Toccanier, Mark William Lane Richards, Cvetka Selšek,
Natalia Olegovna Ansell, Luka Vesnaver, and employee
representatives Tadeja Žbontar Rems and Sergeja
Kočar. The mandate of Islam Osama Bahgat Zekry
expired in 2025, while the mandates of Shrenik Dhirajlal
Davda, Mark William Lane Richards, Cvetka Selšek, and
André-Marc Prudent-Toccanier are due to expire in 2027.
Following the expiration of his mandate, Islam Osama
Bahgat Zekry was proposed for re-election and
was reappointed for another four-year term at the
General Meeting of Shareholders in June 2025, with
his mandate commencing on the date of appointment.
At the same General Meeting, shareholders took note
of the election of Tatjana Jamnik Skubic as a new
employee representative by the NLB Works Council.
Tatjana Jamnik Skubic commenced her mandate on 25
August 2025, following the ECB’s decision to issue a no-
objection to her appointment.
At the end of 2025, the Supervisory Board comprised
Primož Karpe (Chairman), Shrenik Dhirajlal Davda
(Deputy Chairman), Islam Osama Bahgat Zekry, Cvetka
Selšek, André-Marc Prudent-Toccanier, Mark William
Lane Richards, Luka Vesnaver, Natalia Olegovna Ansell,
and employee representatives Sergeja Kočar and
Tatjana Jamnik Skubic.
eight
shareholders’
representatives
and two
employees’
representatives
As at 31 December 2025:
Number of members:
Diversity:
out of ten
members were
female (40%),
in line with
NLB d.d.’s
Diversity Policy
119
The composition of the Supervisory Board as at 31 December 2025 is presented in the table below.
Representatives
of Capital
Primož Karpe, MSc
Chairman
Term of office: 2016–2020,
2020–2024, renewed term 2024–2028
Shrenik Dhirajlal Davda, MBA
Deputy Chairman
Term of office: 2019–2023,
renewed term 2023–2027
Luka Vesnaver, MSc
Term of office: 2024–2028
Islam Osama Bahgat Zekry, PhD
Term of office: 2021–2025,
renewed term 2025-2029
Link to CV
Link to CV
Membership in
NLB Supervisory Board committees:
• Nomination Committee (Chairman)
• Audit Committee (Member)
• Operations and IT
Committee (Member)
Membership in
NLB Supervisory Board committees:
• Remuneration Committee
(Chairman)
• Risk Committee (Member)
• Nomination Committee (Member)
• Audit Committee (Member)
• Risk Committee (Member)
Operations and IT Committee
(Deputy Chairman)
• Nomination Committee (Member)
• Remuneration Committee (Member)
Membership in management bodies
of related or unrelated companies:
Angler d.o.o., Zagreb – Director
Membership in management bodies
of related or unrelated companies:
Charity Commission of England
and Wales – Commissioner
and Board Member
IPSO, UK – Lay Member
of the Board
• British Slovenian Chamber
of Commerce – President of
the Management Board
• Managers’ Association of
Slovenia – Member
Alpine Ski Club Olimpija,
Ljubljana – Member of the Board
• Commercial International
Bank, Egypt – Group Chief
Finance & Operation Officer
and Board Member
CIB Housing Association –
Board Member
Telecom Egypt – Non-
Executive Board Member
André-Marc Prudent-Toccanier, MSc
Term of office: 2023–2027
Mark William Lane Richards, MSc
Term of office: 2019–2023,
renewed term 2023-2027
Cvetka Selšek
Term of office: 2023–2027
Natalia Olegovna Ansell, MA
Term of office: 2024-2028
• Risk Committee (Chairman)
Audit Committee (Deputy Chairman)
• Remuneration Committee (Member)
• Operations and IT
Committee (Chairman)
• Remuneration Committee
(Deputy Chairman)
• Nomination Committee
• Audit Committee (Chairwoman)
• Risk Committee
(Deputy Chairwoman)
Committee (Member)
• None
VenCap International plc, UK
– Chairman
Berry Palmer & Lyle Ltd. (BPL Global)
(Lloyds of London Insurance
Broker) – Non-Executive Director
Enza Group Global, Cairo
– Chairman
Managers’ Association of Slovenia –
Member of the Honourable Tribunal
• Slovenian Directors’
Association – Member
Equity Bank Kenya Limited,
Nairobi – Member of the Board
Further details on the activities and composition of the Supervisory Board are available in the chapter
Corporate Governance Statement of NLB
Representatives
of Employees
Tatjana Jamnik Skubic, MSc
Term of office: 2025–2029
• None
Sergeja Kočar, MSc
Term of office: 2020–2024,
renewed term 2024–2028
• None
120
Committees of the
The Supervisory Board appoints committees to
prepare proposals for resolutions passed by the
Supervisory Board, to monitor their implementation,
and to perform other expert tasks. The Bank’s
Supervisory Board has established five collective
decision-making and advisory committees.
Audit Committee
Risk Committee
Nomination
Committee
Remuneration
Committee
Operations and
Information
Technology (IT)
Committee
Cvetka Selšek,
Chairwoman
André-Marc
Prudent-Toccanier,
Chairman
Primož Karpe,
Chairman
Shrenik Dhirajlal
Davda,
Chairman
Mark William Lane
Richards,
André-Marc
Prudent-Toccanier,
Deputy Chairman
Cvetka Selšek,
Deputy Chairwoman
Mark William Lane
Richards,
Richards,
Islam Osama
Bahgat Zekry,
Primož Karpe,
Shrenik Dhirajlal
Davda,
Sergeja Kočar,
Islam Osama
Bahgat Zekry,
Tadeja Žbontar
Rems,
(until 16 June 2025)
Luka Vesnaver,
Sergeja Kočar,
Tadeja Žbontar
Rems,
(until 16 June 2025)
Tatjana Jamnik
Skubic,
(from 25 August
2025)
Natalia Olegovna
Ansell,
Davda,
Tatjana Jamnik
Skubic, Member
(from 25 August
2025)
Luka Vesnaver,
Natalia Olegovna
Ansell,
121
Management Board
18
18 Incorporation by reference: The reference is made to this chapter from the Sustainability Statement chapter GOV-
1 The role of administrative, supervisory and management bodies. The CVs of the Management Board members are not
subject to assurance.
In accordance with the Articles of Association of the NLB d.d., the Management Board consists of three to seven
members, including the President and up to six members. All members are appointed and dismissed by the
Supervisory Board. The President and members of the Management Board are appointed for a five-year term and
may be re-appointed or dismissed in accordance with applicable law and the Articles of Association of the NLB d.d.
In the year that marked the implementation of its
new business strategy, NLB further strengthened
its leadership team. On 20 February 2025, upon the
recommendation of the Management Board, the
Supervisory Board appointed Reinhard Höll as the
seventh member of the Management Board. Following
the required approval from the ECB in early June 2025,
he assumed the position of Chief Transformation Officer
(CTO), responsible for transformation, IT and back office.
On 7 August 2025, the Supervisory Board appointed
Blaž Brodnjak, Archibald Kremser, and Peter Andreas
Burkhardt for another term.
At the end of the year, the composition of the
Management Board was as follows: Blaž Brodnjak
as CEO; Archibald Kremser as Chief Financial Officer
(CFO); Peter Andreas Burkhardt as Chief Risk Officer
(CRO); Hedvika Usenik as Chief Marketing Officer (CMO),
responsible for Retail Banking and Private Banking;
Antonio Argir, responsible for Group governance,
payments, and innovations; Andrej Lasič as CMO,
responsible for Corporate and Investment Banking; and
Reinhard Höll as Chief Transformation Officer (CTO),
responsible for transformation, IT and back office. The
mandates of Hedvika Usenik, Antonio Argir, and Andrej
Lasič are set to expire in April 2027.
As at 31 December 2025:
Number of members:
-year term
of office
Mandate:
As at 31 December 2025, the composition of the Management Board was as follows:
Blaž Brodnjak
CEO (since 2016)
Term of office: 2012–2016, 2016–2021,
renewed term 2021–2026
Peter Andreas Burkhardt
CRO
Term of office:
2013–2016, 2016–2021,
renewed term 2021–2026
Archibald Kremser
CFO
Term of office:
2013–2016, 2016–2021,
Deputy CEO (since 2023)
Other important functions
and achievements:
Over 25 years of experience in
managerial positions across all levels
of international banking groups.
Chairman or member of the
supervisory boards of 13 commercial
banks in six countries, three insurance
companies in three countries,
a leading asset management
company in Slovenia, and a
multinational production group.
Other important functions
and achievements:
Over 24 years of experience
in banking, with a particular
focus in Central Europe.
Chairman or member of the
supervisory boards of several
banks within the Group from
2013 to the present.
Over 25 years of experience in the
financial services industry across
Austria, CEE, and SEE, focusing on
finance and asset management,
strategy and corporate development,
as well as performance
improvement assignments.
Direct responsibility:
Strategy and Business Development
• Legal and Secretariat
• Brand and Communication
• Human Resources and
Organisation Development
• Internal Audit
• Compliance and Integrity
Direct responsibility:
• Global Risk
Credit Risk – Corporate
Credit Risk – Retail
Workout and Legal Support
• Restructuring
• NPE Management and
Legal Proceedings
• Evaluation and Control
• Financial Accounting
and Administration
• Controlling
• Financial Markets
Group Real Estate Management
• Investor Relations
• Data and Artificial
Intelligence Governance
• Procurement
Membership in management or
supervisory bodies of related
or unrelated companies:
Chairman of the Supervisory Board
of NLB Lease&Go, leasing, Ljubljana
President of the Supervisory Board
of the Bank Association of Slovenia
Member of the Board of Directors of
Basketball Club Cedevita Olimpija
Member of the EBF Board of the
European Banking Federation
Member of the Management
Board of the Foundation for the
Pediatric Clinic in Ljubljana
Membership in management or
supervisory bodies of related
or unrelated companies:
Chairman of the Supervisory
Board of NLB Banka, Sarajevo
Chairman of the Board of Directors
of NLB Komercijalna Banka, Beograd
122
Antonio Argir
Responsible for Group governance,
payments, and innovations
Term of office: 2022–2027
Andrej Lasič
CMO (responsible for Corporate
and Investment Banking)
Term of office: 2022–2027
Hedvika Usenik
CMO (responsible for Retail
Banking and Private Banking)
Reinhard Höll
CTO (responsible for transformation,
IT and back office)
Term of office: 2025–2030
Under the management of Antonio
Argir, NLB Banka, Skopje marked
exceptional growth across all
segments of its operations and
perceived itself as the most
innovative bank in the market,
with a significant increase in
the bank’s profitability and a
fivefold rise in the share price.
Over 28 years of experience in
corporate and investment banking
within international banking groups.
Over 23 years of experience within
international banking groups,
including more than 19 years
of managerial experience.
• Chartered Financial Analyst
(CFA) – CFA Institute, USA
Chartered MCSI – Chartered Institute
for Securities & Investment, UK
• Chartered Wealth Manager
– Chartered Institute for
Securities & Investment, UK.
• Group Steering
• Cash Processing
• Payments Processing
Payments and Cards Services
and Business Development
CSA & Cross-border Financing
• Large Corporates
• Small and Mid-Corporates
• Trade Finance Services
Investment Banking and Custody
NLB Group Corporate and
Investment Banking Management
• Private Banking
• Contact Centre 24/7
• Distribution Network
• Customer, Product Management,
and Digital Services
• Development of Lending
Solutions for Retail
• Transformation
• IT Delivery
Business Intelligence and Analytics
IT Governance and Architecture
• IT Infrastructure
• Financial Instruments Processing
Corporate Clients Review and
Account Products Delivery
• Corporate Loans and
Trade Finance Delivery
• Retail Banking Processing
Chairman of the Supervisory
Board of NLB Banka, Podgorica
Chairman of the Board of Directors
of NLB Banka, Prishtina
President of the Board of
Directors of Macedonian-
Slovenian Business Club
Board of NLB Banka, Banja Luka
Member of the Board of Directors of
NLB Komercijalna Banka, Beograd
Deputy President of the
Supervisory Board of the Bank
Association of Slovenia
Chairwoman of the Supervisory
Board of NLB Skladi, Ljubljana
Chairwoman of the Supervisory
Board of NLB Banka, Skopje
Member of the Management
Board of the Institute for
Economic Research
Board of British – Slovenian
Chamber of Commerce
• None
Further information about the work and composition of the Management Board is available in the chapter
Corporate Governance Statement of NLB.
123
Collective decision-making bodies
The Management Board appoints different committees, commissions, boards, and working bodies to execute relevant tasks within the powers of the Management Board.
Corporate Credit Committee
Assets and Liabilities Management Committee
of the NLB Group
NLB Operational Risk Committee
Change the Bank Committee
Chairman: CRO
Chairman: CFO
Chairman: CRO
Chairman: CEO
Number of members: 7
Number of members: equal to the number of
appointed members of the Management Board
Number of members: 16
Number of members: equal to the number of
appointed members of the Management Board
The Committee is responsible for determining
credit ratings, deciding on the reclassification
of clients, and approving commercial banking
investment transactions and limits that
exceed the directors’ competences. It also
adopts decisions on investment transactions
in commercial banking within the Bank’s
statutory powers (companies, banks, and
financial institutions), on operations with
clients in intensive care, and NPL. The
committee also approves deviations from
interest rates and tariffs, changes of individual
impairments and provisions, and provides
non-binding opinions on credit decisions for
NLB Group’s materially important clients.
Committee meetings are generally
convened once a week.
The Committee monitors developments in the
macroeconomic environment and analyses
the balance sheet, including changes and
trends in the assets and liabilities of the Bank
and the Group. It adopts resolutions and
issues guidelines to ensure an appropriate
structure of the Bank’s and the Group’s
balance sheet. Committee meetings are
generally held on a monthly basis.
The Committee is responsible for monitoring,
guiding, and supervising operational
risk management in the Bank and
transferring methodology to the Group
members. The Committee meetings are
generally held once every two months.
The Committee is responsible for adopting
decisions related to the development
portfolio to transform the Bank and decisions
associated with adopting the development
guidelines. The Committee meetings are
generally convened once a month.
Data and Artificial Intelligence Steering
Committee
in NLB d.d.
Risk Committee
Group Real Estate Management Committee
Sales Committee
Chairman: CFO
Chairman: CMO (responsible for
Corporate and Investment Banking)
Number of members: 4
Number of members: 5
Number of members: 6
Number of members: 16
The Committee is responsible for defining the
directions and priorities for data governance,
advanced analytics, and artificial intelligence
in accordance with NLB‘s business goals. It
endorses and oversees the implementation
of the data, advanced analytics, and
(generative) artificial intelligence plan, and
establishes guidelines for these areas across
all NLB Group members. The Committee also
approves standards and methodologies for
the implementation of the data governance
and data quality policy, the policy of using
artificial intelligence, and the standardisation
of internal reporting. In addition, it resolves
escalations related to data, advanced analytics,
and artificial intelligence, and verifies data
ownership by data domain. Committee
meetings are generally convened quarterly.
The Risk Committee is a decision-making
and advisory body. It is responsible for
approving certain internal acts, preparing
proposals for topical or selected strategic
guidelines, monitoring credit portfolio
quality, topical or certain areas/segments
of credit, commercial and other related risks
within NLB and NLB Group. The Committee
reports to the Management Board on its
conclusions, recommendations, and other
relevant changes. Committee meetings
are generally convened quarterly.
The Committee provides opinions and
makes decisions for real estate in use (“in-
use” real estate), real estate intended for
divestment (“run-off” real estate), real estate
projects (“development”), and general
real estate matters. Committee meetings
are generally convened once a week.
The Sales Committee adopts decisions
on managing the range of products
and services, and client relationships in
sales. As a rule, Committee meetings are
generally convened once a week.
The Management Board also appointed working bodies that operate at a lower level:
Committee for New and Existing Products
Money Laundering Prevention Committee
Corporate Customer Acceptability Committee
Retail Credit Committee
124
Advisory bodies of the Bank’s Management Board
Watch List Committee
NLB Group Non-Performing Assets
Committee
NLB d.d. Sustainability Committee
Group Information Security Steering
Chairman: Director of NPE Management
and Legal Proceedings
Chairman: CEO
Number of members: 8
Number of members: 7
Number of members: 21
The Watch List Committee monitors the
progress of activities for clients on the
Watch List. Committee meetings are
generally convened on a quarterly basis.
The NLB Group Non-Performing Assets
Divestment Committee monitors the
operations of Non-Core Group Members
and issues opinions, recommendations,
and initiatives. Committee meetings are
generally convened on a quarterly basis.
The Committee oversees the integration
of the ESG factors into the business model
of NLB d.d. and the NLB Group members
in a focused and coordinated manner
across the company. It issues opinions,
recommendations, and initiatives, and
takes relevant decisions when needed.
The Committee discusses, develops,
and approves sustainability strategies,
policies, initiatives, methodologies, KPIs,
and other applicable procedures. It also
influences sustainability-related strategic
objectives and monitors their development
and realisation. Committee meetings are
The Committee focuses on operational
reporting that is not part of regular
reporting to the Management Board,
in relation to ensuring information and
cyber security, escalating open measures
and expired measures that require the
involvement of members of the NLB Group,
reporting on the status of implementation
of plans and projects, and the state of risk
management in the field of information and
cyber security. In addition, the Committee
preliminarily considers strategies and other
technical and organisational measures to
reduce the risks of information and cyber
security. Committee meeting are generally
convened once every two months.
NLB Group’s governance
As the parent bank, NLB implements the corporate and
business governance of Group members in accordance
with EU and BoS legislation, local legislation, and the
regulatory requirements applicable to respective Group
members, while also adhering to internal policies, ECB
guidelines, and other relevant regulations.
The NLB Group Governance Policy comprehensively
defines the Group’s operating model through corporate
and business governance rules, principles, criteria,
and mechanisms. These elements outline the roles,
authorisations, and responsibilities of relevant
stakeholders, ensuring coordinated action across
the Group and supporting the achievement of the set
business goals.
The NLB Group Governance Model is structured around
three key pillars:
1. Corporate Governance
, which is implemented in line
with fundamental corporate rules and governance
principles. It encompasses the exercise of shareholder
voting rights at the General Meeting of NLB Group
members, the proposal of candidates for the
supervisory bodies of NLB Group members, and the
provision of professional support to the supervisory
bodies of NLB Group members. It also participates in
the selection process for management positions within
NLB Group members, and proposes candidates for
various committees across the Group.
2. Business Governance
, which is carried out through
mechanisms that ensure efficient business guidance
and oversight. This includes the establishment of
a formal business governance framework through
Group Steering, as well as the standardisation and
harmonisation of operations across the NLB Group
through Competence Lines.
3. Internal Control Functions
serve as the second and
third lines of defence. In addition to standardisation
and harmonisation within their respective areas,
these functions oversee the implementation of
Group rules and requirements. They include
Internal Audit, Risk Management and Compliance,
including AML, Information Security, Prevention and
investigation of fraud to the detriment of the bank,
and Physical Security.
125
Figure 66:
NLB Group Governance Model
(i) Including also AML, CISO, Prevention and investigation of fraud to the detriment of the bank, and Physical Security.
The NLB Group consists of NLB and Group members,
classified as follows:
financial core members
banks, leasing companies,
and asset management companies;
non-financial core members
: real estate management
companies, a company providing IT operations, and
other non-financial companies;
non-core members
companies in the wind-down
process or entities considered non-strategic for the
NLB Group.
At the end of 2025, the Group comprised 29 members,
four fewer than in the previous year, reflecting the
following status changes:
the merger of SLS HOLDCO, Ljubljana with Summit
Leasing Slovenija, Ljubljana in May 2025;
the cessation of business operations of ARG –
Nepremičnine and its deletion from the court register in
May 2025;
the merger of NLB Lease&Go, leasing, Ljubljana, with
Summit Leasing Slovenija, Ljubljana, followed by its
renaming to NLB Lease&Go, leasing Ljubljana in July
2025; and
the completion of the liquidation of OL Nekretnine in
liquidation, Zagreb in December 2025, with its deletion
from the court register in early January 2026.
Competence Lines, as defined in the current NLB Group
Governance Policy, serve as the primary business
governance counterparts for the Group members. They
are responsible for harmonising and standardising
operations across the Group and represent the highest
level of the business governance hierarchy. Competence
Lines consist of professional, competent, and qualified
teams that are fully or predominantly dedicated to the
Group-level activities.
The governance of the two subgroups – leasing
and asset management – is clearly defined, with
NLB responsible for the business and corporate
management of its direct subsidiaries, which act as
parent companies of the respective subgroups. Each
parent company of the subgroup, in turn, is responsible
for the business and corporate governance of its
direct subsidiaries, in line with NLB Group rules and
requirements, where applicable. NLB has established
governance monitoring mechanisms over all subgroups.
The legal and organisational structure of the banking
group, including descriptions of the internal governance
arrangements, close links arrangements, and the
arrangements regarding the governance of subsidiaries,
is available on the Bank’s website.
Sustainability Management
General Assembly of NLB
Supervisory Board of NLB
Management Board of NLB
Supervisory Bodies
of NLB Group members
Management Boards
of NLB Group members
Business Governance
Competence Lines
Group functions
Competence Centres
Centres of Excellence
Group domains
Internal Control Functions
Internal Audit
Compliance
General Assembly
126
Compliance and Integrity
The Group systematically approaches compliance, addressing the complexities of evolving regulatory requirements
and ensuring that employees and decision-makers understand and prioritise regulatory objectives. In line with
commitment, the Group continues to strengthen its compliance function and enhance operational due diligence,
reinforcing a culture of integrity and accountability across all levels of the organisation.
19 Core financial members included, excluding NLB.
A strong culture of compliance is embedded into the
Group’s day-to-day operations to support its business,
contribute to its robust internal control environment, and
mitigate compliance risks.
The Compliance and Integrity function addresses the
following areas:
prevention and investigation of fraud detrimental to the
bank;
prevention of money laundering and terrorist financing
(MLTFP), and implementation of restrictive measures;
personal data protection (DPO);
information security (CISO);
regulatory compliance;
prevention of corruption and bribery (ABC) and
management of conflicts of interest;
prevention of abuse on the financial instruments
market;
cooperation in the assessment of the suitability of
members of the management body and key function
holders;
efficient, consistent, and proportionate actions in the
event of identified deviations from compliance and
integrity requirements;
cooperation within the system of internal controls;
promotion of general professional ethics;
physical/technical security.
Group-wide ethics and
integrity standards and
prevention
Through its business compliance programme, the
Group upholds the highest standards of ethics, integrity,
transparency, and sustainable conduct, thereby
fostering trust, accountability, and long-term value
creation for stakeholders and the broader community.
culture, ethical governance and integrity, and regulatory
compliance
in the Sustainability Statement.
Prevention of money
laundering and terrorism
financing, and financial
sanctions compliance
The Group fully complies with applicable regulatory
frameworks on Anti-Money Laundering and Countering
the Financing of Terrorism (AML/CFT), including
guidelines and standards issued by the EBA, BoS, and
other competent authorities. As an EU member state, the
Republic of Slovenia is subject to the European AML/CFT
Directives, which transpose the recommendations of the
Financial Action Task Force
into EU legislation.
Effective mitigation of risk related to money laundering,
terrorist financing, and breaches of financial sanctions
is of paramount importance for the Group. Accordingly,
the Group applies strict and unified policies, procedures,
and technological solutions in the AML/CFT area. The
same principles also apply to the Group’s framework on
financial sanctions compliance.
AML and
prevention of financing of terrorism
in the Sustainability
Statement.
Information security and
personal data protection
The Group operates a robust information security
and data protection framework that is aligned with
international standards, regulatory requirements
(including DORA), and the three lines of defence
model. This framework strengthens cyber resilience,
risk management, and GDPR compliance across
all operations. In 2025, the framework was further
enhanced through the harmonisation of policies,
regular cyber risk assessments, employee training, and
consolidated security reporting.
For further information, see the chapters
Cybersecurity
Cyber security and personal data protection
in the
Sustainability Statement.
2,283
4,729
19
the number of employees who
completed anti-corruption
training in 2025
1,001
3,442
19
the number of employees who
participated in the 2025 Ethics
and Compliance Survey
62
data subject requests under
GDPR submitted to NLB in 2025
127
Investigation and
whistleblower protection
The Group has implemented a unified system and
standards for preventing, detecting, and investigating
suspected misconduct that could adversely affect the
Group. This framework also ensures the protection of
whistleblowers in line with applicable legislation and
internal policies.
For further information, see the chapters
Managing
concerns about unlawful or harmful conducts
Whistleblower protection
128
Internal Audit reviews key risk areas in the Group’s operations, provides advisory support to management at
all levels, and deepens the Bank’s understanding of operations. Its primary purpose is to provide the Bank’s
Management and Supervisory Boards with objective and independent assurance and advisory services designed to
add value and improve the effectiveness of the Bank’s operations.
Internal Audit is an independent and objective assurance
and advisory function designed to add value and
enhance the Bank’s operations, and reports primarily to
the Supervisory Board of NLB and its Audit Committee,
and secondarily to the Management Board. It supports
the achievement of the Bank’s objectives through a
systematic and disciplined approach to evaluating
and improving the effectiveness of governance, risk
management, and internal control processes.
Through independent, risk-based assurance and
advisory activities, Internal Audit strengthens the Bank’s
ability to create, protect, and sustain value by providing
insight, advice, and foresight to the Management and
Supervisory Boards.
Performed audits
Internal Audit carried out its activities independently
and in accordance with the Internal Audit Plan, as
approved by the Management and with the consent of
Supervisory Boards. Based on its internal methodology
and a comprehensive risk assessment for 2025, the
Internal Audit planned 110 audits. By 31 December 2025,
100 audits have been completed, covering various
areas of operations within the Bank and the Group.
These included 24 branch inspections, six Group audits,
two joint audits conducted with a local auditor, three
quality reviews of Internal Audit functions in banking
subsidiaries, and eight newly initiated audits.
In addition, the Internal Audit participated as
an advisor on several strategic projects and
observed the integration process. Five planned
audits were postponed due to objective reasons.
Most recommendations issued in 2025 have been
implemented within the agreed deadlines.
Implementation of
uniform rules
Internal Audit continuously strives to enhance efficiency
across the Group. Its focus areas include monitoring the
implementation of audit recommendations, providing
training and education, advising management, and
ensuring a high standard of quality and professionalism
within the internal audit function across the Group.
In November 2025, the Internal Audit Manual was
revised to incorporate minor improvements to internal
audit processes. Internal Audit also establishes
uniform operating rules for the internal audit function,
and regularly monitors compliance with these rules
throughout the Group.
Following the highest
standards
In 2022, an external quality assessment of the internal
audit function was conducted. The review confirmed that
Internal Audit and other internal audit services across
the Group operate in compliance with the following:
40
Internal Audit experts
100
Internal Audit assignments
conducted
Code of
Internal
Auditing
Principles
Code of
Ethics of
an Internal
Auditor
Standards
for the
Professional
Practice
of Internal
Auditing
Banking Act
(ZBan-3) or other
relevant laws
regulating the
operations of a
Group member
129
Corporate Governance Statements
130
Statement of Management’s Responsibility
20 MFIA,
Official Gazette of the RoS, No. 77/18, 17/19 – corr., 66/19, 123/21, 45/24 and 77/25
In accordance with the provisions of Article 134
(Paragraph 2, Point 3, 2
nd
bullet) of the Market and
Financial Instruments Act
20
, the Management Board
hereby confirms the statements made in the business
report, which are in accordance with the attached
financial statements as of 31 December 2025, and
represent the actual and fair financial standing of the
Bank and the NLB Group as well as their operating
results in the year that ended 31 December 2025.
The Management Board confirms that the Business
Report gives a fair view of developments and operating
results of the Bank and the Group and their financial
standings, including a description of the material
types of risks the Bank and the NLB Group companies
included in the consolidation are exposed as a whole.
Ljubljana, 24 March 2026
Management Board of the NLB d.d.
Chief Executive Officer
131
Authorisation to Perform Banking Services
NLB has an authorisation to perform banking services
pursuant to Article 5 of the Banking Act (ZBan-3).
Banking services are the acceptance of deposits and
other repayable funds from the public and the granting
of credits for its own account.
The Bank may perform the following mutually
recognised financial services, pursuant to Article 5 of
the ZBan-3:
1. receiving deposits;
2. granting
of loans, including:
consumer loans,
mortgage loans,
purchase of receivables with or without recourse
(factoring),
financing of commercial transactions, including
export financing based on the purchase of non-
current non-past-due receivables at a discount
and without recourse, secured by financial
instruments (forfeiting);
4. payment services and electronic money issuing
services;
5. issuance and management of other payment
instruments (i.e. travellers’ cheques and banker’s
drafts) in the part in which this service is not
included in service of previous point of this Article;
6. issuing of guarantees and other commitments;
7. trading for own account or for the account of
clients:
in money-market instruments,
in foreign exchange, including currency
exchange transactions,
financial futures and options,
exchange and interest-rate instruments,
in transferable securities;
8. participation in securities issues and the provision
of associated services;
9. corporate consultancy with regard to capital
structure, operational strategy and related matters,
and consultancy and services in connection with
corporate mergers and acquisitions;
10. monetary intermediation on interbank markets;
11. advice on portfolio management
(investment consulting);
12. safekeeping of securities and other related
services;
13. credit rating services: collecting, analysing
and disseminating information regarding
creditworthiness;
14. leasing of safe deposit boxes;
15. investment services and transactions, and ancillary
investment services in accordance with the Market
in Financial Instruments Act.
The Bank may perform the following additional
financial services, pursuant to Article 6 of the ZBan-3:
1. insurance agency service pursuant to the law
governing the insurance industry
4. custodian and administrative services according
to the law governing investment funds and
management companies
5. credit brokerage for consumer and other types of
loans
6. other services or transactions that, taking into
account the manner in which they are provided
and the risks to which a bank is exposed in the
provision thereof, have similar attributes to
mutually recognised financial services or ancillary
financial services:
6.1. brokerage of intermediation in
financial leasing
6.2. sale and purchase of investments in gold
Authorisation to perform banking services is published
on the official website of BoS.
132
21 The Companies Act (ZGD-
1);
Official Gazette of the RoS, No. 65/09
and consecutive changes.
22 The Corporate Governance Policy of NLB was adopted in February
2023.
23 Slovenian Corporate Governance Code for Listed Companies, December
2024, took effect on 1 January 2025.
24 Published on the
25 ZGD-1M,
Official Gazette of the RoS, No. 102/24
, valid from 18 December 2024.
Pursuant to Article 70, paragraphs 6 and 7 of the
Companies Act (ZGD-1)
, NLB hereby gives the following
Corporate Governance Statement of NLB as part of
the Business Report of the NLB Group Annual Report
2025. The primary function of this statement is to inform
investors on the coherence of the Bank’s corporate
governance system.
1. COMPLIANCE WITH THE CORPORATE GOVERNANCE CODE
1.1. References to the Slovenian
Corporate Governance Code for
Listed Companies
The recommended best corporate governance practices
contribute to a transparent and understandable
corporate governance system that promotes the
confidence of domestic and foreign investors, as well
as the employees, other stakeholders (shareholders,
regulators, suppliers, etc.), and the public. A decision on
which code the Bank would follow was made jointly by
the Management and the Supervisory Boards of the Bank
by adopting the Corporate Governance Policy of NLB
22
Compliance with the Slovenian Corporate Governance
Code for Listed Companies
23
is explained in this
statement on a “comply or explain basis”, in which the
Bank provides an explanation regarding deviations,
the reasoning for non-compliance with a certain
recommendation, or alternative practices performed
mostly due to stricter banking regulation. The statement
refers to the Bank’s system of corporate governance
from the beginning to the end of the financial year,
which also corresponds to the beginning and the end of
the calendar year (from 1 January until 31 December).
The Corporate Governance Statement of NLB is also
published as a standalone document in the Corporate
Governance chapter on the Bank’s website.
NLB strives to increase the level of its business
transparency and informs shareholders and other
expert communities in line with the Guidelines on
Disclosure for Listed Companies (Ljubljana Stock
Exchange, 25 March 2024), and in line with the Rules and
Regulations of the Luxembourg Stock Exchange, as well
as in line with the Rules of the London Stock Exchange
through Regulatory News Services (RNS) of the London
Stock Exchange.
NLB also upholds its own code of conduct. The
Group Code of Conduct
, which was revised in February
2025, is a standardised document for all members of the
Group that defines values, lays down the standards of
ethical business conduct, and serves as the guideline for
all Bank’s relationships regardless of whether it involves
clients, competitors, business partners, state authorities,
regulators, shareholders, or internal relationships
between employees. At the same time, it serves as the
basis for the Group’s values and basic principles of
conduct, which provide specific conduct guidelines to its
employees. This approach aims to ensure compliance
with all applicable laws, regulations, and standards. It is
published on the
Regarding the representation of gender in the
Management and Supervisory Boards, the NLB
implements an internal Policy on the Provision of
Diversity of the Management Body and Senior
Management (June 2025), which defines the principles
and procedures that promote gender-balanced
planning for the Management and Supervisory Boards,
and for senior management.
24
The Corporate Governance system of the Bank and
all relevant information on the Bank’s management
that exceeds the requirements of Article 70 of the
Companies Act (ZGD-1) are published in the chapter
of this Annual Report. Additional
aspects of the functioning of the Bank’s managing
bodies are described in the chapter
Governance
of this Annual Report, as well as in the
Corporate Governance Policy of NLB published on the
NLB’s website
Information on ESG Risk Management
for the year 2025 is described in the
as part of this Annual Report. In accordance
with the amendments introduced by ZGD-1M
25
,
information on the Diversity Policy is presented in the
following chapter. The Diversity Policy, Remuneration
Policy, and ESG risks are also described in the
Pillar 3
Disclosures
, prepared in line with Basel standards.
133
2. COMPLIANCE WITH THE SLOVENIAN CORPORATE GOVERNANCE CODE
FOR LISTED COMPANIES
26 Recent changes are primarily the result of alignment with the amendment to the Companies Act (ZGD-1M) and the development of good corporate governance practices (diversity, remuneration and independence).
The Code provides recommendations on good
management, control, and management practices for
public joint-stock companies whose shares are listed on
the organised market in Slovenia. In 2024, the Code was
updated and entered into force on 1 January 2025. The
companies should apply the recommendations of this
Code for the first time when preparing the Corporate
Governance Statement for the 2025 financial year
26
The Bank does not follow, partially implements, or
adheres to different, in most cases stricter, banking
regulations with regard to the following recommendations:
Recommendation 7.4:
The Sustainability Policy of
NLB d.d. and NLB Group contains basic due diligence
guidelines and measures for identifying risks and
prevention of serious harm in relation to areas that
are defined in this recommendation. Additionally, due
diligence guidelines and measures for identifying risk
are further elaborated in the Policy on the Respect
for Human Rights in NLB and the NLB Group and are
implemented in other domain-specific policies covering
respective business areas in the NLB Group.
Recommendation 12.1:
In assessing a candidate’s
eligibility to be a Supervisory Board member, statutory
criteria are applied. However, according to the Policy
to Assess the Suitability of the Management and
Supervisory Board Members in NLB, it is not necessary
for candidates to have a certificate evidencing their
specialised professional competence for membership
on a Supervisory Board, such as the Certificate of the
Slovenian Directors’ Association, or any other relevant
certificate. However, all strict conditions must be fulfilled
according to banking legislation, including a wide range
of knowledge, skills, and experience.
Recommendation 14.2:
Currently, valid Rules of
Procedure of the Supervisory Board of NLB d.d.
(November 2024) are prepared according to strict rules
governing banks. They do not include provisions on the
Agreement on access to the archives after expiration
of the term of office of the members of the Supervisory
Board, as access to the archives after expiration of the
term of office is determined by the provisions of the
Rules of Procedure of the Supervisory Board of NLB and
not in a special agreement.
Recommendation 14.3:
The Rules of Procedure of
the Supervisory Board of NLB d.d. do not include the
scope of topics and timeframe to be respected by the
Management Board in its periodic reporting to the
Supervisory Board. However, the scope of topics and
time frames of periodic reporting to the Supervisory
Board are included in the annual Action Plan of the
Supervisory Board. Competent organisational units of
the Bank ensure that timely information is provided to
the Supervisory Board.
Recommendation 14.4:
In 2025, the NLB Works Council
did not report to the Supervisory Board. In 2023, the NLB
Works Council sent a letter stating that it would inform
the professional services of NLB if it intended to report to
the Supervisory Board in the future.
Recommendation 14.6:
Access to the archives after
the expiration of the term of office of the members
of the Supervisory Board is determined by the Rules
of Procedure of the Supervisory Board of NLB d.d.
Members of the Supervisory Board do not sign a special
Agreement regarding access to the archives upon taking
up the position. See also Recommendation 14.2 above.
Recommendation 17.6:
The President of the Supervisory
Board, together with the Secretary of the Supervisory
Board or an expert from the Bank designated by the
Secretary of the Supervisory Board, takes care of
the minutes of the Supervisory Board meetings. Only
exceptionally can a Supervisory Board member also
be the minute-taker. The President of the Supervisory
Board and the Director of Legal and Secretariat ensure
that the resolutions formulated at the meeting are
clearly formulated and comprehensible.
Recommendation 19.1:
In 2025, the Supervisory Board
members (representatives of capital and representatives
of workers) did not receive attendance fees, but received
payments for performing their function based on the
decisions of the General Meeting of Shareholders dated
21 October 2019, 15 June 2020, 19 June 2023, and 16 June
2025. Remuneration of the Members of the Supervisory
Board is regulated by the Articles of Association of
NLB d.d., the decisions of the General Meeting of
Shareholders from the previous sentence and the
Remuneration Policy for the Members of the Supervisory
Board of NLB d.d., and the Members of the Management
Board of NLB d.d. For 2025 version 4 is relevant; it was
adopted by the Supervisory Board on 22 April 2024 and
approved by the General Meeting of Shareholders on 17
June 2024.
Recommendation 20:
Minutes of the Supervisory Board
meetings are taken by the Secretary of the Supervisory
Board or an expert from the Bank designated by
the Head of Secretariat. Only exceptionally can a
Supervisory Board member also be the minute-taker.
Recommendation 23.4:
The Remuneration Policy for
the Members of the Supervisory Board of NLB d.d.
and the Members of the Management Board of NLB
d.d. envisages the use of relative total shareholder
return as part of the criteria for the determination of
the performance of each member of the Management
Board of NLB during the subsequent performance
period (i.e. for the determination of the fulfilment of
additional performance criteria for the payment of a
long-term incentive – LTI).
Recommendation 23.5:
When required by regulations
and the Remuneration Policy for the Members of the
Supervisory Board of NLB d.d. and the Members of
the Management Board of NLB d.d. to award a part
of a variable remuneration to the members of its
Management Board in instruments, NLB uses share-
linked instruments for such purposes whereby the
non-deferred instruments are handed over to the
134
members of the Management Board of NLB at the time
of awarding and the remaining instruments are deferred
for at least five years and are handed over to them
pro
rata
during the deferral period.
Recommendation 26.6:
The Bank maintains a list of
transactions with related persons according to the
Banking Act (ZBan-3). A list of transactions involving
related persons is submitted to the Supervisory Board
by special demand.
Recommendation 30.4:
NLB draws up its Financial
Calendar
published on the
Banks’ website
, and
includes the date of the Annual General Meeting of NLB.
However, it doesn’t provide information on the dividend
payment date. The date is announced in the publication
of the Agenda and Proposed Resolutions to be passed
at the Annual General Meeting. The dividend payment
date is determined based on KDD’s Operations Rules
(Central Securities Clearing Corporation).
Recommendation 32.7:
NLB does not publish the
rules of procedure of its bodies (Management
Board, Supervisory Board, and its committees) on its
website. However, each year, the Bank discloses the
competences, composition, and work of its managing
bodies in the Corporate Governance Statement of NLB,
published in this NLB Group Annual Report, as well as on
the
135
3. MAIN FEATURES OF INTERNAL CONTROL AND RISK MANAGEMENT SYSTEMS IN
RELATION TO FINANCIAL REPORTING
27 Article
281a of the ZGD-1 and Article 164 of the ZBan-3.
NLB is governed by the provisions of the Capital
Requirements Regulation (CRR) with amendments,
together with all applicable delegated acts, the Banking
Act (ZBan-3), the Regulation on Internal Governance
Arrangements, the Management Body, the Internal
Capital Adequacy Assessment Process for Banks and
Savings Banks regulating, and relevant EBA Guidelines,
among others, the Bank’s obligation to set up, maintain
appropriate internal control, and risk management
systems. Due to the above, the NLB has developed
a steady and reliable internal governance system
encompassing the following:
3.1. Internal control mechanisms
The Suitability of the internal control mechanisms is
determined by the independence, quality, and validity of:
the rules for and controls of the implementation of the
Bank’s organisational, business, and work procedures
(internal controls) and,
the internal control functions and departments (internal
control functions).
3.1.1. Internal Controls
The policy entitled “Internal Control System” defines a
system of internal controls as a set of rules, procedures,
and organisational structures. The system of internal
controls in NLB is designed to ensure that for each
key risk, there is a process or other measure to reduce
or manage that risk, and that process or measure is
effective for that purpose.
The mentioned policy introduces a new description of
the three lines of defence, namely:
First-level (or line) controls are implemented in business
and non-business organisational units (OU).
Second-level controls are divided between Risk
Management and Compliance control functions
(including AML/CTF and Information security
management), which carry out independent controls
and supervision over the operation of the first line of
defence.
The third level of control is performed by the internal
audit function, which regularly assesses and checks
the completeness, functionality, and adequacy of the
internal control system. An internal audit is entirely
independent of both the first-line and the second-level
control functions.
In the event of deficiencies, irregularities, or breaches
identified in the process of implementation of internal
controls, the breaches are discussed at the Operational
Risk Committee (which is the collective decision-making
body appointed by the Management Board of the Bank
that is established for the execution of individual tasks
within the powers of the Management Board of the
Bank). The mentioned committee adopts decisions to
take appropriate actions and informs the Management
Board of the Bank about deficiencies and actions taken
on that behalf.
As NLB advances its commitment to sustainable and
responsible banking, updates to the Internal Control
System policy reflect the Bank’s dedication to ensuring a
comprehensive ESG governance approach, addressing
ESG risks, and promoting responsible business practices.
3.1.2. Internal Control Functions
Internal control functions are part of the system of
internal governance in the Bank. Internal control
functions include:
a) The Internal Audit Function
The internal audit function is organised in accordance
with the Charter of the Internal Audit of NLB d.d.
(adopted by Management Board on 22 October
2024, with the consent of the Supervisory Board on
7 November 2024). The Charter defines the position
of the Internal Audit within the organisation, including
the nature of the relationship between the functional
responsibility of the Chief Audit Executive to the
supervisory body, further the Charter grants internal
auditors the authority to have access to records,
employees, premises, and equipment relevant to
performing their tasks, and defines the scope and
activities of the Internal Audit. The Management
Board of the NLB has established and organised ‒ as
its constituent part ‒ an independent Internal Audit
function. The main purpose of the Internal Audit is
to provide the Bank’s Management and Supervisory
Boards with objective and independent assurance and
advisory services designed to add value and improve an
organisation’s operations.
Internal auditing is an independent, objective assurance
and advisory service designed to add value and
improve the Bank’s operations, which is primarily
responsible to the Supervisory Board of NLB and its
Audit Committee, and secondarily responsible to the
Management Board of the Bank. It helps to accomplish
Bank’s objectives by bringing a systematic, disciplined
approach to evaluate and improve the effectiveness of
governance, risk management, and control processes.
The Internal Audit carries out regular control of the quality
of operation of the other internal audit departments in the
NLB Group, and takes care of the constant development
of the internal auditing function.
The Supervisory Board of the NLB must issue its
agreement to the appointment, dismissal, and
remuneration of the Chief Audit Executive, which ensures
his independence and thus the independence of the
work of the Internal Audit.
In line with the ZGD-1 and the ZBan-3
27
, the Chief Audit
Executive annually prepares the Internal Audit Report on
the work performed in the reporting period (including
the content of the engagements) and reports to the
Management Board, Supervisory Board and its Audit
Committee, and to the auditor of financial statements. In
accordance with Article 164 of the Banking Act (ZBan-3),
the Bank’s Management Board is required to submit to
the Bank’s General Meeting the Internal Audit Annual
Report with the Supervisory Board’s opinion at the same
time as the Bank’s annual report and the Supervisory
Board’s report referred to in Article 282 of the Companies
Act. The report includes the following information:
the statement of objectivity and independence, the
implementation of the annual action plan, the major
audit findings for the reporting period, the assessment
of the compliance of remuneration practices with the
136
remuneration policy, and the implementation of the
Quality Assurance and Improvement Programme.
b) The Risk Management Function
The Risk Management Function is organised in accordance
with the Charter of the Risk Management Function of NLB
adopted by the Management Board (September 2025), in
agreement with the Supervisory Board.
The Charter on Functioning of the Risk Management
Function of NLB d.d. (hereinafter: the Charter) is
the framework document on understanding and
role of the risk management function; it defines the
purpose, validity, and method of operation, as well
as the authorisations and responsibilities of the risk
management function according to the requirements of
the Banking Act (ZBan-3) and the Regulation on Internal
Management Arrangements, Management Body, and
the Internal Capital Adequacy Assessment Process for
Banks and Savings Banks (hereinafter: Regulation on
Internal Management).
The risk management function in NLB is organised
within the Risk stream (CRO), and is covered by the
member of the Management Board responsible for risk.
The CRO stream covers the following:
strategic risk management guidelines,
risk management of credit, liquidity, market,
operational and other risks on portfolio level,
underwriting risk management principles for corporate
and retail,
collateral management,
risk management controls and financial instruments
valuation,
restructuring, work-out, collection, and legal support.
The risk management function is performed by the
Global Risk, whereas the manager or head in charge of
the risk management function is the Director of Global
Risk. The Global Risk is in functional and organisational
terms separated from other functions where business
decisions are adopted, and conflicts of interest may
arise with the risk management function. The head of
the risk management function has direct access to the
Management Board of the NLB and, at the same time,
unhindered and independent access to the Supervisory
Board of NLB and the Risk Committee of the Supervisory
Board of the NLB. In accordance with the competences,
authorisations, and responsibilities of the Global Risk, it
is represented by its Director (General Manager).
Within the members of the NLB Group, the risk
management function is organised in accordance
with local legislation, taking into account the bases
for its set-up, organisation, and activities in the area
of risk management in the members, as defined in
the document “Risk Management Standards in the
NLB Group”. The described guidelines or standards
on risk management provide the members of the NLB
Group with a basis for aligning their business and risk
management policies, organisation, work procedures,
and reporting system.
c) The Compliance Function, Information Security
Function, and AML/CTF Function
Compliance and Integrity in the Group, in its role as an
internal control function, performs control activities with
respect to the following main areas:
anti-money laundering and counter-terrorist financing
(separately for NLB and the Group);
information security and data protection;
personal data protection;
regulatory compliance management;
prevention and investigation of fraud to the detriment
of the bank;
security;
development of compliance risk methodologies, and
setting and monitoring ethics and integrity standards;
harmonisation of policies and practices within the
Group (Competence line Compliance and Integrity).
Compliance and Integrity is an organisational unit of
the Bank, placed directly under the Bank’s Management
Board in the organisational structure. The Bank adopted
the Integrity and Compliance Policy of NLB and the NLB
Group. This Policy regulates the methods and scope
of the activities of the compliance functions within the
Bank. Supervision over compliance of operations is
within the competence of Compliance and Integrity.
This enables Compliance and Integrity to operate
independently from other Bank departments.
The Director of Compliance and Integrity does not
perform any other function at the Bank that could
possibly lead to a conflict of interest. To ensure his
independence, the Director reports directly to the
Management and Supervisory Boards. Additionally,
the Director provides regular updates to a designated
member of the Bank’s Management Board responsible
for overseeing compliance areas (including information
security, personal data protection, and AML/CTF
functions). This arrangement provides additional
assurance for the independence of the Compliance and
Integrity operations.
As information security, AML/CTF, and Group AML
functions are organised within Compliance and Integrity,
CISO for NLB and NLB Group (Chief Information Security
Officer), DPO (Data Protection Officer), the head of
the AML/CTF area for NLB, and the head of Group
AML are ensured complete independence through
equal reporting lines as the Director of Compliance
and Integrity. Following NLB’s model, the compliance
function was established within the Group’s core
members and aligned with the Group’s standards for the
compliance and integrity area.
3.2. Financial reporting
To ensure appropriate financial reporting procedures,
NLB pursues the adopted Policy on Accounting Controls.
The accounting controls are provided through the
operation of the complete accounting function with the
purpose of ensuring quality and reliable accounting
information and, thereby, accurate and timely financial
reporting. The principal identified risks in this area are
managed with an appropriate system of authorisations,
segregation of duties, compliance with accounting
rules, documenting of all business events, a custody
system, posting on the day of a business event, in-
built control mechanisms in source applications, and
archiving pursuant to the laws and internal regulations.
Furthermore, the policy precisely defines primary
accounting controls, performed in the scope of analytical
bookkeeping, and secondary accounting controls, i.e.,
checking the efficiency of implementation of primary
accounting controls. With an efficient mechanism of
controls in accounting reporting, NLB ensures:
a reliable decision-making and operation support
system;
accurate, complete, and timely accounting data, the
resulting accounting, and other reports of the Bank;
compliance with legal and other requirements.
137
a) Selection of an audit firm
28
Through a process, the Bank selects an auditing
company in which management bodies, the Audit
Committee, and the Supervisory Board actively
participate and appoint an auditing company that
will ensure an independent and impartial audit of the
financial statements in accordance with professional
and professional-ethical auditing principles and other
auditing rules.
Before the start of the selection process, a proposal for
the criteria for the appointment of the audit company
and the minimum conditions for cooperation are
prepared, which also include the mandatory disclosure
of all possible non-audit services that the audit company
has performed for the Bank or its affiliated companies
in the last year (namely a statement that an audit
firm or any member of the network to which the audit
firm belongs, did not directly or indirectly provide to
the audited entity, to its parent undertaking, or to its
controlled undertakings any prohibited non-audit
services in the financial year immediately preceding
the period being audited). The proposed criteria are
approved by the Audit Committee and the Supervisory
Board. After considering the report on the selection
process, the Audit Committee submits a recommendation
on the appointment of an audit company to the
Supervisory Board. Based on the recommendation of the
Audit Committee, the Supervisory Board proposes the
appointment of an audit company, which is approved by
the Shareholders’ Meeting.
The financial statements of NLB and the consolidated
financial statements of NLB Group are audited by the
auditing company KPMG Slovenia d.o.o., Ljubljana. This
auditing company was appointed as the auditor of NLB
by the 38
General Meeting of Shareholders of the Bank,
dated 20 June 2022, for the financial years 2023 to 2026.
The selected audit company audits all material
members of the NLB Group, except in cases of other
valid reasons (possible legal or other local restrictions).
b) Independence of the Statutory Auditor
The statutory auditor must assess and document
compliance with independence requirements before
accepting or continuing a statutory audit engagement.
28 According to Recommendations for the Audit Committees (SDA & KPMG
2022, point 10.1), the Bank provides an explanation of the selection of an audit firm and the independence of the statutory auditor.
The Audit Committee annually requires written
declarations of independence from the statutory auditors,
which must apply to the audit firm, the audit partners,
and senior personnel involved in the audit engagement.
When assessing the auditor’s independence, all areas of
potential conflict of interest are considered, such as:
direct or indirect financial investments in the company;
personal and business relationships (which also
include close family members, close relatives and
business partners);
the relationship between the key audit partner,
members of the board and key employees;
economic dependence;
type and scope of other services performed by the
auditor in addition to the audit.
Independence is ensured during the period covered by
the financial statements being audited and during the
period during which the statutory audit is carried out.
138
4. INFORMATION ON POINT 4, PARAGRAPH 6, OF ARTICLE 70 OF THE ZGD-1, regarding
points 3, 4, 6, 8, and 9 of paragraph 8 of the article 70
Explanation regarding significant direct and indirect
ownership of the company’s securities in the sense of
achieving a qualified stake, as determined by the act
regulating acquisitions
(Point 3 of the eighth paragraph of Article 70
of the ZGD-1)
Significant direct and indirect ownership of the
company’s securities in terms of achieving a qualifying
holding as defined in the Takeovers Act.
Table 37:
NLB’s main shareholders as at 31 December 2025
Shareholder
Number of shares
Percentage of shares
Bank of New York on behalf of the GDR holders
(ii), (iii)
9,152,391
45.76
• of which EBRD
• of which Brandes Investment Partners, L.P.
Republic of Slovenia (RoS)
5,000,001
25.00
5,847,608
29.24
100.00
(i) This information is sourced from the NLB’s shareholders’ book that is accessible at the web services of CSD (KDD – Central Securities Clearing
Corporation, Slovenian: KDD – Centralna klirinško depotna družba) and available to CSD members. The information on major holdings is based on
self-declarations by individual holders pursuant to the applicable provisions of Slovenian legislation, which require that the holders of shares in a listed
company notify the company whenever their direct and/or indirect holdings pass the set thresholds of 5%, 10%, 15%, 20%, 25%, 1/3, 50%, or 75%. The table
lists all self-declared major holders whose notifications have been received. In reliance on this obligation vested with the holders of major holdings, the
Bank postulates that no other entities nor any natural person hold directly and/or indirectly ten or more percent of the Bank’s shares.
(ii) The Bank of New York holds shares in its capacity as the depositary (the GDR Depositary) for the GDR holders and is not the beneficial owner of such
shares. The GDR holders have the right to convert their GDRs into shares. The rights under the deposited shares can be exercised by the GDR holders only
through the GDR Depositary, and individual GDR holders do not have any direct right to either attend the shareholders’ meeting or exercise any voting
rights under the deposited shares.
(iii) The information on GDR ownership is based on self-declarations by individual GDR holders as required pursuant to the applicable provisions of
Slovenian law.
(iv) The information on GDR ownership is based on self-declarations made by Brandes Investment Partners, L.P. on 5 December 2024.
More information on the Bank’s Share Capital is available on the NLB website.
Explanation regarding the holders of securities that
carry special control rights
(Point 4 of the eighth paragraph of Article 70 of the
ZGD-1)
The Bank did not issue any securities carrying special
controlling rights.
Explanation regarding the restrictions related to voting
rights, in particular: (i) restrictions of voting rights to a
certain stake or a certain number of votes, (ii) deadlines
for executing voting rights, and (iii) agreements in
which, based on the company’s cooperation, the
financial rights arising from securities are separated
from the rights of ownership of such securities
(Point 6 of the eighth paragraph of Article 70 of the
ZGD-1)
The shares of the Bank are freely transferable, subject to
the provisions of the Articles of Association of the Bank,
which require the approval of the Supervisory Board,
namely for the transfer of shares of the Bank by which
the acquirer, together with the shares held by the holder
before such an acquisition and the shares held by third
parties for the account of the acquirer, exceeds the share
of 25% of the Bank’s voting shares. Approval for the
transfer of shares is issued by the Supervisory Board. The
Bank rejects the request for approval of the transfer of
shares if the acquirer, together with the shares held by
the acquirer before the acquisition and the shares held
by third parties for the account of the acquirer, exceeds
the 25% share of the Bank with voting rights, increased by
one share.
Notwithstanding the provision mentioned in the first
paragraph, approval for the transfer of shares is not
required if the acquirer of the shares has acquired them
for the account of third parties, so that it is not entitled
to exercise voting rights from these shares at its sole
discretion, while at the same time committing to the
Bank that it will not exercise voting rights on the basis
of the instructions of an individual third party for whose
account it has acquired the shares if, together with
the instructions for voting, it does not receive a written
guarantee from that person that this person has shares
for his own account, and that this person is not, directly
139
or indirectly, a holder of more than 25% of the Bank’s
voting rights.
The acquirer who exceeds the share of 25% of the
Bank’s shares with voting rights and does not require the
issuance of approval for the transfer of shares, or does
not receive the approval of the Bank, may exercise the
voting right from 25% of the shares with the voting rights.
There are no restrictions other than those mentioned
and those that are regulatory in nature.
Explanation on the (i) company’s rules on appointment
or replacement of members of the management or
supervisory bodies, and (ii) changes to the company’s
Articles of Association
(Point 8 of the eighth paragraph of Article 70 of the
ZGD-1)
The appointment or replacement of members of the
management or supervisory bodies
The Management Board
29
Articles of Association of NLB d.d. define that the
Management Board of the Bank is comprised of three
to seven members, one of whom is appointed President
of the Management Board of the Bank. The number
of Management Board members is determined by
a resolution of the Bank’s Supervisory Board. The
President and other members of the Management Board
are appointed and recalled by the Supervisory Board
of the Bank. The President of the Management Board
may propose to the Supervisory Board of the Bank to
appoint or recall an individual member or the remaining
members of the Management Board of the Bank.
The President and members of the Management
Board shall be appointed for a period of five years and
may be re-appointed for another term of office. The
President and members of the Management Board may
be recalled prior to the expiry of their term of office in
accordance with applicable laws and the Articles of
Association. Each member of the Management Board
of the Bank may prematurely resign from her/his term
of office with a period of three months’ notice. Written
notice shall be delivered to the Chair of the Supervisory
Board of the Bank. The notice term may be shorter than
three months if requested by the resigning member of
29 Incorporation by reference: The reference is made to these chapters from the Sustainability Statement chapter GOV-1 The role of administrative, supervisory and management bodies.
the Management Board of the Bank in his/her notice,
and is subject to the approval of the Supervisory Board
of the Bank.
A member of the Bank’s Management Board may only
be a person who fulfils the legally prescribed conditions
for a management board member under the law on
banking, and who obtained a licence from the BoS or
the ECB, if executing the competences and tasks from
Item (e) of paragraph 1 of Article 4 of Regulation (EU)
no. 1024/2013 for the performance of the function of
a bank’s management board member under the law
regulating banking. The Bank assesses every candidate
in accordance with the Bank’s Policy governing the Fit &
Proper assessment prior to the appointment.
The Supervisory Board
According to the Articles of Association of NLB d.d.,
the Supervisory Board may consist of 12 members, of
whom eight represent the interests of shareholders,
and four represent the interests of employees. Members
of the Supervisory Board representing the interests of
shareholders are elected and recalled at the General
Meeting from persons proposed by shareholders or the
Supervisory Board. Members of the Supervisory Board
representing the interests of employees are elected and
recalled by the Works Council, taking into account the
conditions for members of the Supervisory Board laid
down in the regulations and the Articles of Association
of NLB d.d.
At the end of 2025, the Supervisory Board of the
Bank consists of a total of 10 members, of which eight
members represent the interests of shareholders and
two members represent the interests of employees.
The term of office of the Supervisory Board members
commences on the day their appointment enters into
force (at the start of the term of office) and lasts up
until the end of the Bank’s Annual General Meeting of
Shareholders, which decides on the use of accumulated
profit for the fourth business year since the start of their
term of office unless otherwise stipulated at the time
of appointment of individual members. In this context,
the first year is deemed the business year in which the
members of the Supervisory Board of the Bank started
their term of office.
The General Meeting of the Bank may dismiss an
individual or all members of the Supervisory Board
(representatives of shareholders) even before the
expiration of their term of office. A resolution on
dismissal shall be valid if adopted with at least a three-
quarters majority of all votes cast.
The Supervisory Board of the Bank shall, at its first
meeting after an appointment, elect from among its
members a Chair and at least one Deputy Chair of the
Supervisory Board of the Bank. A member representing
the interests of employees cannot be elected Chair or
Deputy Chair of the Supervisory Board of the Bank. All
the Supervisory Board members shall be independent
professionals, as defined by the Articles of Association of
NLB d.d.
A member of the Bank’s Supervisory Board may only
be a person who fulfils the legally prescribed conditions
for a supervisory board member under the Banking
Act and who obtained a licence from the BoS or the
ECB, if executing the competences and tasks from
Item (e) of paragraph 1 of Article 4 of Regulation (EU)
no. 1024/2013 for the performance of the function of
a bank’s supervisory board member under the law
regulating banking. The Bank assesses every candidate
in accordance with the Bank’s Policy governing Fit &
Proper assessment prior to the appointment.
Amendments to Articles of Association of NLB d.d.
A qualified majority of at least 75% (seventy-five per cent)
of the votes cast by shareholders at the General Meeting
of the Bank’s Shareholders is required for the adoption
of any amendments to the Articles of Association of
NLB d.d.
Explanation regarding the authorisation of
the members of the management, particularly
authorisations to issue or purchase own shares
(Point 9 of the eighth paragraph of Article 70 of the
ZGD-1)
No authorisation exists which would authorise the
members of the management to issue or purchase own
shares of the Bank.
140
5. INFORMATION ON THE WORK AND KEY POWERS OF THE SHAREHOLDERS’ MEETING
AND OF ITS KEY POWERS, AND A DESCRIPTION OF SHAREHOLDERS’ RIGHTS AND THE
METHOD OF THEIR EXERCISING
The General Meeting is a body of the Bank through
which shareholders exercise their rights, which include,
among others: adopting and amending the Articles
of Association of NLB d.d., use of distributable profit,
granting a discharge from liability to the members of
the Management and Supervisory Boards, changes to
the Bank’s share capital, appointing and discharging
members of the Supervisory Board who represent
the shareholders’ interests, remuneration and profit-
sharing by the members of the Management Board and
employees, annual schedules, and characteristics of
issues of securities convertible into shares and equity
securities of the Bank.
The General Meeting is convened by the Management
Board. Also, the General Meeting may be convened by
the Supervisory Board in cases where the Management
Board fails to convene the General Meeting or where
a convocation is necessary to ensure unhindered
operations of the Bank. The Supervisory Board may
amend the agenda of the General Meeting convened in
line with the bylaws.
As a rule, the General Meeting shall be convened
at the registered office of the Bank, yet it may also
be convened at another venue specified by the
convenor. The Management Board may stipulate
that shareholders may attend or vote before or at the
General Meeting by electronic means without being
physically present. The General Meeting of Shareholders
shall adopt resolutions by a simple majority of the votes
cast unless the applicable laws or the Bank’s Articles
of Association stipulate a larger majority or other
conditions (adoption and amendments of the Articles of
Association, issue of convertible bonds or other equity
securities of the Bank, exclusion of a pre-emptive right
of existing shareholders, decrease in share capital, the
status restructuring of the Bank, liquidation of the Bank,
and discharge of Supervisory Board members).
The shareholders have the right to participate in the
General Meeting, the voting right, the pre-emptive right
to subscribe for new shares in case of a share capital
increase, the right to profit participation (dividends), the
right to a share in surplus in the event of liquidation or
bankruptcy of the Bank, and the right to be informed.
According to Article 296 of the Companies Act, NLB
informs shareholders of their rights as shareholders in
the Information on the Rights of Shareholders that is
published among the documents for the convocation
of each General Meeting (i.e., on the expansion of the
agenda, proposals by shareholders, voting proposals by
shareholders, and the shareholders’ right to be informed).
141
6. INFORMATION ABOUT THE COMPOSITION AND WORK OF THE MANAGEMENT AND
SUPERVISORY BOARDS AND THEIR COMMITTEES
30
30 Incorporation by reference: The reference is made to these chapters from the Sustainability Statement chapter GOV-1 The role of administrative, supervisory and management bodies. The reference includes subchapter 6.1 - only the
first paragraph, and subchapter 6.2, paragraph 1 and subchapter Statement of Independence of the Members of the Supervisory Board.
6.1. Composition of
the Management Board
30
Upon the recommendation of the Management Board,
the Supervisory Board appointed Reinhard Höll as
the seventh member of the Management Board on
20 February 2025. Following the necessary approval of
the ECB at the beginning of June 2025, he assumed the
role of Chief Transformation Officer (CTO), responsible for
transformation, IT and back office. On 7 August 2025, the
Supervisory Board appointed Blaž Brodnjak, Archibald
Kremser, and Peter Andreas Burkhardt for another term.
The composition of the Management Board at the end
of the year was as follows: Blaž Brodnjak as CEO; and
the following members: Archibald Kremser as Chief
Financial Officer (CFO); Peter Andreas Burkhardt as Chief
Risk Officer (CRO); Hedvika Usenik as Chief Marketing
Officer (CMO) responsible for Retail Banking and
Private Banking; Antonio Argir, responsible for Group
governance, payments, and innovations; Andrej Lasič as
CMO, responsible for Corporate and Investment Banking;
and Reinhard Höll as Chief Transformation Officer (CTO)
responsible for transformation, IT and back office. The
mandates of Hedvika Usenik, Antonio Argir, and Andrej
Lasič expire in April 2027.
Work of the Management Board
In 2025, the NLB Management Board continued to fulfil
the goals set with the NLB Group Strategy 2030. The
Management Board stayed focused on building lasting
relationships, recognising clients’ needs, anticipating
their evolving expectations, and designing a banking
ecosystem that embeds finance services that adapt
accordingly. The Management Board continued to focus
on activities that serve not only shareholders, but also
the communities NLB empowers every day.
Constant care for employees did not go unnoticed.
In January 2025, NLB received the
certificate, awarded by the international independent
organisation Top Employers Institute, for the 10
year in
a row. NLB has once again been ranked among the best
employers in the world, and as the only bank in Slovenia.
In addition, this year, a member of NLB Group, NLB
Komercijalna Banka, Beograd, also received the Top
Employer award for the second time, as the ambition
of the Management Board is to transfer excellent and
proven HR practices to other members of NLB Group.
The Management Board continued to be very successful
in creating a more substantial footprint and increasing
impact in its home region, Southeastern Europe,
particularly in sustainability. In January 2025, the
Bank received two more awards from Morningstar
Sustainalytics, the leading ESG research, assessment,
and data firm, namely the Top Regional and Top Industry
(among banks) awards, confirming NLB’s commitment
to sustainable operations and responsible business. In
January 2025, to strengthen its ability to meet the MREL
requirement, NLB completed the issuance of new senior
preferred bonds for EUR 500 million.
The NLB Group’s results for the first quarter of 2025
totalled EUR 125 million. NLB Group once again
demonstrated the strength and stability of its business
model and, despite the challenging economic
environment, achieved good business results. NLB’s
focus on disciplined, sustainable growth continues to
create added value for shareholders and strengthen
its financial position. In addition to achieving financial
results, NLB continued to implement strategic initiatives,
with accelerating digitalisation within the framework of
strategic projects (including the rollout of Google Pay
wallets, which are now present almost everywhere, and
the redesign of the NLB Klik online and mobile bank,
which was completed).
In June 2025, based on good financial results and
successful implementation of the strategy, the rating
agency Standard and Poor’s raised the long-term
issuer credit rating of NLB by one notch from BBB
to BBB+, with a stable outlook. Among the reasons
for the upgrade of NLB’s credit rating, Standard and
Poor’s cited NLB’s commitment to its Strategy 2030,
which envisages expansion in Southeastern Europe,
diversification of the business model, and upgrading
of the operating model, with the aim of doubling total
assets and profit after tax by 2030. The S&P upgrade
represents strong external confirmation of NLB’s
consistent execution and strategic orientation as a
regional and domestic banking leader over the past
few years, and brings it closer to the credit rating of its
home country, the Republic of Slovenia (AA rating).
The Management Board continued shaping the future
of leasing financial services in the region, ensuring
that leasing services and solutions are among the
key pillars of the NLB Group system, providing the
Group’s customers with flexibility and choice. NLB
Group currently offers leasing services in Slovenia,
Serbia, North Macedonia, and Croatia. Starting in
2020, with the launch of NLB Lease&Go, and in 2022,
it took a step forward by establishing two new leasing
companies in North Macedonia and Serbia. Later, this
growth momentum accelerated with the acquisition
of SLS HOLDCO, Ljubljana, the parent company of
Summit Leasing Slovenija, Ljubljana, and its Croatian
branch, Mobil Leasing, Zagreb, further solidifying NLB
Group’s presence in the region. In October 2024, the
new company, NLB Car&Go, was established to acquire
the online vehicle sales business. After obtaining all
regulatory approvals and entering the merger into
the court register, NLB Lease&Go, leasing, Ljubljana,
has merged with Summit Leasing Slovenija, Ljubljana,
on 4 July 2025. Following the successful operational
integration, the company was renamed to NLB
Lease&Go, leasing, Ljubljana, on 7 July 2025. With a
37.5% market share and more than 100,000 customers,
both consumers and businesses, NLB Lease&Go,
leasing, Ljubljana, has become the leading provider
of leasing services on the Slovenian market. Leasing
activities complement the Bank’s loan offering and allow
both private users and companies to choose the option
that best suits their needs, situation, and desires.
142
NLB Group’s first half of 2025 results showed solid
business performance, with profit after tax of EUR 274.4
million, and the share price of NLB reached an all-time
high, hovering around the book value per share. NLB
was particularly successful in identifying the need for
sustainable financing. With the issuance of the green
bond, the Bank was committed to channelling EUR 500
million into such investments in the medium term.
NLB Group showed robust performance in Q3 2025 with
a result after tax of EUR 131.6 million driven by strong
loan growth across all geographies and client segments.
With a YtD result after tax of EUR 406.0 million in the first
nine months, the Group continued to show consistent,
high-quality performance across all markets of its
operations in SEE. The Management Board maintained
a positive outlook on the Bank’s near-term financial
performance, while steadfastly focusing on mid- to long-
term growth opportunities, whether driven by external
market dynamics or by initiatives within operations.
Staying focused on the Group’s Strategy, the focus
remained on clients by investing in digital capabilities
and reimagining end-to-end processes, aiming to
deliver seamless, meaningful experiences at every
touchpoint. Embracing a digital-first business model is
not just about efficiency and productivity – it is about
creating lasting value for them and stakeholders, and
shaping the future of how to connect, serve, and grow
together.
In November 2025, NLB completed the issuance of its
AT1 bonds with no maturity and callable after five years
(NC5) in the amount of EUR 300 million, reinforcing its
reputation as an increasingly important and attractive
player in international capital markets. The transaction
was well received by investors, with the final order book
exceeding EUR 1 billion.
From December 2025 onwards, NLB customers have an
instant digital card available, i.e. a card in digital form,
which the customer immediately receives in their NLB
Pay digital wallet when ordering a new debit card – and
can start using it immediately for online payments, in-
store purchases, and cash withdrawals.
On 15 December 2025, the General Meeting of
Shareholders approved the payment of the second part
30 Incorporation by reference: The reference is made to this chapter from the Sustainability Statement chapter GOV-1 The role of administrative, supervisory and management bodies.
of the dividend, in the total amount of EUR 128.6 million,
which is EUR 6.43 gross per share. Together with the first
dividend tranche of EUR 128.6 million, which was paid
in June, the total dividend payment in 2025 amounts
to EUR 257.2 million (EUR 12.86 gross per share). This
represents 50% of last year’s profit and a high dividend
yield of over 7%.
Detailed information on the composition of the
Management Board is provided in Table 40 in the
Appendix to this Statement.
6.2. Composition of the
30
At the beginning of 2025, the composition of the
Supervisory Board was as follows: Primož Karpe –
Chairman, Shrenik Dhirajlal Davda – Deputy Chairman,
Islam Osama Bahgat Zekry, André-Marc Prudent-
Toccanier, Mark William Lane Richards, Cvetka Selšek,
Natalia Olegovna Ansell, Luka Vesnaver, and employee
representatives Tadeja Žbontar Rems and Sergeja
Kočar. The mandate of Islam Osama Bahgat Zekry
expired in 2025, while the mandates of Shrenik Dhirajlal
Davda, Mark William Lane Richards, Cvetka Selšek, and
André-Marc Prudent-Toccanier expire in 2027.
Following the expiration of his mandate, Islam Osama
Bahgat Zekry was proposed for re-election and was
re-appointed for another four-year term at the General
Meeting of Shareholders in June 2025, with his mandate
commencing on the date of appointment. At the
same General Meeting, shareholders took note of the
election of Tatjana Jamnik Skubic as a new employee
representative by the NLB Works Council, following the
expiration of Tadeja Žbontar Rems’ term. Tatjana Jamnik
Skubic commenced her mandate on 25 August 2025,
following the ECB’s decision to issue a no-objection to
her appointment.
At the end of 2025, the Supervisory Board comprised
Primož Karpe (Chairman), Shrenik Dhirajlal Davda
(Deputy Chairman), Islam Osama Bahgat Zekry, Cvetka
Selšek, André-Marc Prudent-Toccanier, Mark William
Lane Richards, Luka Vesnaver, Natalia Olegovna Ansell,
and employee representatives Sergeja Kočar and
Tatjana Jamnik Skubic.
Statement of Independence of the Members of the
In accordance with Article 16 of the Articles of
Association of NLB, all Supervisory Board members
must be independent experts. Persons representing the
interests of employees in the Supervisory Board of the
Bank are considered independent despite the existence
of an employment relationship with the Bank upon
fulfilling certain terms and conditions.
A Statement of Independence, in which they declare
themselves to meet the criteria of a conflict of interest, is
provided by a candidate for a function of a member of
the Supervisory Board, upon each change that would
mean a change of his/her independence status, and once
a year (with the new statements published as of January
2026). The statement is published on the
Work of the Supervisory Board
In 2025, the Supervisory Board held eight regular
and nine correspondence sessions. In its work, the
Supervisory Board of NLB received professional
assistance from five operational committees (as further
defined below). Based on their findings, the Supervisory
Board passed the appropriate resolutions.
In 2025, the primary focus of the Supervisory Board was
to implement The NLB Group Strategy 2030, to engage
in activities to enhance the corporate governance
system of the Bank, to carefully evaluate the work of
the Management Board, and to perform other tasks
pursuant to the law and regulations. NLB Group is well
on track to deliver on its strategic ambition by the year
2030 – exceeding EUR 50 billion in total assets, revenues
of more than EUR 2 billion, and profit of more than EUR 1
billion – while maintaining an attractive dividend payout
ratio in the range of 50‒60% of the previous year’s profit.
Throughout the year, the digital transformation
remained the main focus of the Supervisory Board,
because alongside the robust growth of volumes across
the existing product categories, the Supervisory Board
is aware that the only way to increase the speed-to-
serve and decrease the cost-to-serve of customers is
to smartly and relentlessly accelerate Bank’s digital
and organisational innovation. That requires investing
in a best-practice tech stack and talent, with an
143
uncompromising focus on customer centricity and new
client acquisition across geographies and expanding the
services ecosystem.
At the regular session of the Supervisory Board in
February 2025, the Supervisory Board of NLB considered
the draft of the NLB Group Annual Report 2024. It was
a year that, amongst others, marked the successful
acquisitions of SLS Group and Generali Investments,
Skopje, dynamic activity on regional financial and
international capital markets, several enhancements
in clients’ user experience, a substantial dividend
payout of EUR 220 million in two tranches, and kicked
off a new period in the Group’s transformation with the
introduction of its new business strategy. The financial
year concluded with a strong profit after tax result
at EUR 514.6 million, with pre-provision profit up a
respectable 9% YoY (EUR 51.2 million).
Upon the recommendation of the Management Board,
the Supervisory Board also appointed Reinhard Höll as
the seventh member of the Management Board, in the
role of Chief Transformation Officer (CTO), responsible
for transformation, IT and back office.
At the regular session in April 2025, the Supervisory
Board confirmed the NLB Group Annual Report 2024,
which also includes the inaugural Sustainability
Statement under the new Corporate Sustainability
Reporting Directive. It also considered documents
related to the adoption of the NLB Group Annual Report
2024 for the General Meeting of Shareholders (the
KPMG External Auditor’s report after the final audit of
financial statements 2024; the Internal Audit Overall
Opinion for 2024; the Internal Audit Annual Report for
2024; the Corporate Governance Statement of NLB;
the Statement on the Management of Risk; the Report
of the Supervisory Board of NLB on the results of the
examination of the NLB Group Annual Report 2024; and
the Report of the Audit Committee of NLB about the
statutory audit for financial year 2024).
On 25 April 2025, the Supervisory Board adopted
a decision to announce the convocation of the
44
General Meeting of Shareholders in order to
acknowledge the NLB Group Annual Report for 2024,
and related documents, they decided on the allocation
of distributable profit from the previous year, and re-
elected the existing members of the NLB Supervisory
Board and discussed a variety of reports and policies.
On 4 August 2025, the Supervisory Board confirmed
NLB Group’s solid half-year results, with profit after tax
of EUR 274.4 million, and the NLB share price reached
an all-time high, hovering around book value per share.
The Supervisory Board also extended the mandates of
three NLB Management Board members.
On 6 November 2025, Supervisory Board confirmed
the NLB Group Q3 2025 results. Results showed robust
performance, with a result after tax of EUR 131.6 million,
driven by robust loan growth across all geographies
and client segments. The Supervisory Board recognised
the Group’s solid foundation performance, which
demonstrated that even amidst an uncertain economic
landscape, the Group continued not only to navigate
challenges successfully, but also to address its digital
transformation and growth ambitions.
The Supervisory Board acted within its powers to
ensure that the Bank’s business goals, strategies, and
policies were coordinated correctly with the strategies
and policies for assuming and managing risks. The
Supervisory Board was regularly informed about the
Group’s risk profile and the corresponding types of
risk to steer the Group’s fulfilment of internal strategic
objectives and all external requirements. Tackling
a comprehensive assessment of the main risks and
vulnerabilities for NLB Group, the Supervisory Board
adopted the Charter on Functioning of the Risk
Management Function of NLB; the Internal liquidity
adequacy process (ILAAP) in the Group for 2024; the
Internal Capital Adequacy Assessment Process (ICAAP)
in the Group for 2024; the ALM update: the Report
on IRRBB management activities in 2024; the Digital
Operational Resilience Strategy and Third-Party ICT
Risk Strategy and acknowledged ICT Risk Management
Policy. The Supervisory Board adopted the Financial
Calendar and the Calendar of Supervisory Board of NLB
for 2026.
The functioning of NLB management bodies has always
been a priority of the Supervisory Board. To that extent,
the Supervisory Board adopted the NLB Group Internal
Audit Plan 2026 (for 2026 & the long-term plan); the
Internal Audit Strategy of NLB (2025–2030); the Annual
Report for the 2024 ECRA compliance risk assessment
at the NLB and NLB Group levels; the Action Plan of the
Compliance and Integrity for 2026; and regular interim
reports on the operations of the NLB Group; Periodic
Internal Audit Reports, Compliance, Prevention, Fraud
and DPO Reports; Periodic AML NLB; and the NLB Group
AML Reports.
In line with an increased focus on the risk culture,
and the impact on how incentives align risk-taking
behaviour with NLB’s risk profile and long-term
interests, the Supervisory Board adopted resolutions of
individual goals for Management Board members for
short-term incentives (STI) and long-term incentives (LTI)
including financial goals of NLB Group, the approval of
additional performance criteria for LTI, and approval
of financial goals of NLB. The Supervisory Board also
adopted information on payments to the members of
the Supervisory Board of NLB and its committees, and
changes to the Remuneration Policy of the members
of the Supervisory Board of NLB d.d. and members of
the Management Board of NLB d.d. (on 16 June 2025
mentioned policy was approved by the General Meeting
of Shareholders, whereby the vote on this resolution is of
a consultative nature in accordance with ZGD-1).
NLB Group strives to actively contribute to a more
balanced and inclusive economic and social system. The
Supervisory Board monitored the implementation and
effectiveness of NLB Group’s Strategy 2030 and followed
the NLB Group Sustainability implementation.
Each year, a self-assessment of the Supervisory
Board and the Audit Committee is prepared. Based on
findings of self-assessment the training programme for
Supervisory Board Members for 2025 and the annual
review of training completed by individual SB members
for 2024 were adopted.
During the year, the Supervisory Board issued prior
approvals for transactions with persons in a special
relationship with the Bank, and prior consents for NLB
Group banking members to conclude legal transactions
with a group of related clients with which the large
exposure of NLB Group banking members is towards
a certain client. The Supervisory Board adopted
information regarding the NLB Investment policy
144
governing strategic investments in Private Equity Funds
and the Investor Relations Status Report.
Throughout the year, the Supervisory Board has
maintained a well-balanced professional relationship
with the Management Board and enjoyed timely,
comprehensive, and data-supported inputs from the
latter, enabling the Supervisory Board to adopt all its
decisions in line with the professional interests of the
Bank, whilst always adhering to banking regulations
and its statutory powers.
To ensure transparent decision-making at the
Supervisory Board and in sessions of committees,
members of the Supervisory Board, in particular, take
into account all necessary precautionary measures to
avoid conflicts of interest.
Information on statements of independence of the NLB
Supervisory Board members is discussed in this context.
Pursuant to Article 282 of the Companies Act (ZGD-1)
and the above report, the Supervisory Board of NLB
established and ensured that it regularly and thoroughly
monitored the Bank’s and NLB Group’s operations in
2025 within its powers and efficiently supervised the
Bank’s and NLB Group’s management and operations.
The composition of the Supervisory Board members is
described in Table 41 in the Appendix of this statement.
6.3. The Supervisory Board
Committees
All five committees of the Supervisory Board function
as consulting bodies of the Supervisory Board of NLB
and discuss the material and proposals of Management
Board of NLB for the Supervisory Board meetings
related to a particular area. The Supervisory Board has
the following committees:
The Audit Committee
The Risk Committee
The Nomination Committee
The Remuneration Committee
The Operations and IT Committee.
Committees are composed of at least three members
of the Supervisory Board, although at the end of
2025, the actual number was five. The Works Council
can nominate one Supervisory Board member – a
representative of the workers to each Committee. The
member of the Committee may only be appointed from
among the members of the Supervisory Board.
6.3.1. The Audit Committee of the Supervisory Board
of NLB
The Audit Committee monitors and prepares draft
resolutions for the Supervisory Board in the following
areas: accounting and financial reporting, internal
control and risk management, internal audit, taking note
of results of the inspections carried out by regulators
and monitoring the implementation of their measures,
compliance of operations and external audit, ALM,
the annual assessment of the Compliance function,
and monitoring the implementation in the field of
sustainability and sustainability reporting.
At the end of 2025, the composition of the Committee
was as follows: Cvetka Selšek (Chairwoman), André-
Marc Prudent-Toccanier (Deputy Chairman), Primož
Karpe, Tatjana Jamnik Skubic, and Luka Vesnaver
(members). Changes in the Committee’s membership
that occurred during the year, as well as the academic
degrees of the Audit Committee members, are reflected
in the chart on the Supervisory Board Committees (Table
41 in the Appendix below).
There were six regular sessions of the Audit Committee
in 2025. The following is a summary of the key topics
considered by the Audit Committee:
NLB Group Annual Report 2024; KPMG External
Auditor’s report after the final audit of financial
statements 2024; Internal Audit Overall Opinion for
2024; Internal Audit Annual Report for 2024; Corporate
Governance Statement of NLB; Statement on the
Management of Risk, Report of the Supervisory
Board of NLB on the results of the examination of
the NLB Group Annual Report 2024; Report of the
Audit Committee of NLB about the statutory audit for
financial year 2024; Approval of external assurance of
NLB Group Sustainability Statements 2025 and 2026;
Assessment of the satisfaction rating at the NLB Group
level regarding the quality of audit services provided by
the external auditing firm KPMG for 2024; Presentation of
the Audit Plan for 2025 by the Auditor KPMG; NLB Group
Internal Audit Plan 2026 (2026 & long-term plan); Internal
Audit Manual ‒ amendments; Internal Audit Strategy
of NLB (2025–2030), Internal Audit Communication
Plan; Annual Report for the 2024 ECRA compliance risk
assessment at the NLB and NLB Group levels;
Action Plan of the Compliance and Integrity for 2026;
Report on Compliance and Ethics Survey Results for
NLB and NLB Group 2024;
Regular interim reports on the operations of the NLB
Group, Periodic Internal Audit Reports, Compliance,
Prevention, Fraud and DPO Reports; Periodic AML NLB
and the NLB Group AML Report;
Reports on the documents received from the BoS and
ECB, and on the implementation of the requirements of
the BoS and ECB (Progress Report);
Appointment/Prolongation of the mandate for the
Director of Internal Audit; a Salary increase for the
heads of control functions ‒ Director of Internal Audit
and Compliance; Confirmation of the goals for 2025
and assessment of the heads of Internal Audit and
Compliance for 2024; F&P assessment of the Director
of the Internal Audit, AML, and CISO Functions, and
Evaluation of the Audit Committee;
Approval of the Instructions for Reimbursing the Costs
to the Members of the Supervisory Board of NLB;
Information about the costs of the Management and
Supervisory Boards;
NLB Audit Committee Self-Assessment for 2024 (Status
Report) and approval of the Action Plan.
The Audit Committee performs its tasks both during
meetings and outside of them. In addition to considering
materials at the meetings themselves and preparing
proposals for the Supervisory Board, the Committee
also meets regularly with representatives of professional
services for individual areas covered by the Committee.
The President of the Committee also meets regularly with
representatives of the external auditor and regulators.
In 2024, the Audit Committee carried out a self-
assessment of its work (an evaluation of 2023) with
the help of an external independent evaluator, the
Slovenian Directors’ Association. Based on the findings,
an action plan was prepared, and all the deficiencies
were eliminated.
145
6.3.2. The Risk Committee of the Supervisory Board
of NLB
The Risk Committee monitors and drafts resolutions
for the Supervisory Board in all risk areas relevant to
the Bank’s operations. It is consulted on the Group’s
current and future risk appetite, the corresponding risk
profile and risk management strategy, and helps carry
out control over senior management concerning the
implementation of the risk management strategy, risks
monitoring (operational) in the area of operations; the
findings of audits in the area of operations, IT, and IT
security: monitoring the recommendations to ensure/
increase information/cyber security issued by the head
of the information security function at the level of NLB
(CISO NLB) and separately at the NLB Group level (Group
CISO); treating reports on any violations, events, and
incidents in the area of IT security.
At the end of 2025, the composition of the Committee
was as follows: André-Marc Prudent-Toccanier
(Chairman), Cvetka Selšek (Deputy Chairwoman),
Shrenik Dhirajlal Davda, Luka Vesnaver, and Natalia
Olegovna Ansell (members). Changes in the Committee’s
membership that occurred during the year are reflected
in the chart on Supervisory Board Committees (Table 41
in the Appendix below).
There were eight regular sessions of the Risk Committee
in 2025. The following is a summary of key topics
considered by the Risk Committee:
Risk Report of NLB and NLB Group as per 31 December
2024; Periodic Risk Reports, of NLB and NLB Group;
Pillar III Disclosures for 2024 and periodic disclosures
for 2025; Internal liquidity adequacy process (ILAAP)
in the Group for 2024; The Internal Capital Adequacy
Assessment Process (ICAAP) in the Group for 2024; ALM
update: Report on IRRBB management activities in
2024; SREP Action plan – Implementation of ECB IRRBB
recommendations; Charter on Functioning of the Risk
Management Function of NLB; Periodic NLB Group CISO
and NLB CISO Reports; Annual review of transactions –
prepared by Credit Risk Corporate (2024); Presentation
& Report on the Top 50 exposures of Corporate Clients
& Groups in the NLB Group; Report on passive court
proceedings in NLB and NLB Group of more than EUR
0.5 million as per end of 2024; Top restructuring cases;
Information about the final deletions of the receivables
from the off-balance for 2024;
Risk Assessment of the NLB Group and NLB financial
results and goals assessment of the members of the
Management Board of NLB for 2024; Confirmation of
goals of identified employees for 2025 – Head of Global
Risk; Consent of goals assessment of the heads of
control or supervisory functions for the year 2024; Salary
increase for the Head of control function – Global Risk;
Approval of Digital Operational Resilience Strategy
and Third-Party ICT Risk Strategy; Acknowledgement
of ICT Risk Management Policy; Budget 2026 –
Review of compliance of the labour cost plan from
the risk perspective
NLB Group Recovery Plan;
Annual Review of Prior Consent for Limit application
(that exceeds certain percentages of NLB Tier 1
capital); Prior consents for limit application that
exceeds NLB Tier 1 capital; Prior consent to conclude
legal transactions with Central Banks; Prior consent
for the conclusion of legal transactions with a client
in a special relationship with NLB; Prior consent for
prolongation of maximum exposure of the Bank
towards a company; Approval of the write-off to Off
balance sheet of receivables towards clients;
Status Report of Restructuring Case; Report on the Real
Estate Market and Collateral Portfolio Management;
Information on Strategy update regarding the evolution
of exposure to the Republic of Serbia;
Report on the documents received from the BoS and
the ECB, and the report on the implementation of
the requirements.
6.3.3. The Nomination Committee of the
Supervisory Board of NLB
The Nomination Committee drafts proposed resolutions
for the Supervisory Board concerning the appointment
and dismissal of the Management Board members;
recommends candidates for Supervisory Board
members; makes recommendations to the Supervisory
Board about the dismissal of members of the
Management and Supervisory Boards (representatives
of capital); prepares the content of executive
employment contracts for the President and members of
the Management Board; evaluates the performance of
the Management and Supervisory Boards; and assesses
the knowledge, skills, and experience of individual
members of the Management and Supervisory Boards
and the bodies as a whole.
was as follows: Primož Karpe (Chairman), Mark Richards
(Deputy Chairman), Sergeja Kočar, Islam Osama Bahgat
Zekry, and Shrenik Dhirajlal Davda (members). Changes
in the Committee’s membership that occurred during
the year are reflected in the chart on Supervisory Board
Committees (Table 41 in the Appendix below).
There were six regular sessions of the Nomination
Committee in 2025. The following is a summary of key
topics considered by the Nomination Committee:
Expansion of the Management Board of NLB; Selection
process for the independent member of the SB – Status
update; development plans for Management Board
Members and 360 results; Succession planning; F&P
assessment of Members of the Supervisory Board,
Islam Osama Bahgat Zekry; Appointment of members
of the Supervisory Board of NLB;
Regular yearly 2025 F&P assessment of the
Management Board; The assessment of collective
suitability of the Management Board of NLB; Regular
yearly 2025 assessment of collective suitability of the
Supervisory Board of NLB;
Confirmation of the proposed amendments to the
Policy on the provision of diversity of the management
body and senior management in NLB d.d.;
Confirmation of the proposed changes of the Policy on
the selection of suitable candidates for members of the
Management Board in NLB d.d.;
F&P assessment for candidates proposed by the Works
Council; F&P assessment for the president and two
members of the Management Board; Proposal for the
reappointment of the president and two members of
the NLB Management Board – nomination perspective;
Annual Review of the Diversity Policy of the Bank.
6.3.4. The Remuneration Committee of the
The Remuneration Committee carries out expert
and independent assessments of the remuneration
policies and practices and formulates initiatives for
measures related to improving the management
of the Bank’s risks, capital, and liquidity; prepares
proposals for remuneration-related decisions of the
Supervisory Board; including those that impact risks
and management of the Bank’s risks and supervises the
remuneration of senior management performing the
risk management and compliance functions.
146
was as follows: Shrenik Dhirajlal Davda (Chairman),
Mark William Lane Richards (Deputy Chairman), Islam
Osama Bahgat Zekry, Sergeja Kočar, and André-
Marc Prudent-Toccanier (members). Changes in the
Committee’s membership that occurred during the
year are reflected in the chart on Supervisory Board
Committees (Table 41 in the Appendix below).
There were seven regular and two correspondence
sessions of the Remuneration Committee in 2025. The
following is a summary of key topics considered by the
Remuneration Committee:
Budget 2026: Review of labour cost plan for 2026;
Confirmation of STI/LTI Goals for Management Board
with additional performance criteria and Financial
Goals of NLB and NLB Group; Confirmation of the
Assessment of the NLB Group and NLB financial
results, goals assessment of the members of the
Management Board of NLB and heads of control or
supervisory functions for the year 2024; Confirmation
of STI and LTI goals for three Management Board
members for 2025; Proposal for the reappointment of
the president and two members of NLB Management
Board – a remuneration perspective; Expansion of
the Management Board of NLB – a remuneration
perspective Annex to the employment contract for a
Management Board member;
Confirmation of the goals of identified employees
(heads of controlled and supervisory functions) for
2025; Confirmation of an annual self-assessment of the
identified employees (2024); Periodic Update of Self-
Assessment of the Identified Employees; Confirmation of
changes to the instrument on awarding of the variable
part of salary in instruments to the identified employees;
An overview of performance assessment and
remuneration for employees in NLB Group for business
year 2024; Awarding and payment of STI and LTI for
2024 for Members of the Management Board, and
payment of deferred part of variable part of salary
for previous year for Members of the Management
Board and identified employees – heads of control
or supervisory functions; the salary increase for the
heads of control functions – Internal Audit, Global Risk,
Compliance and Integrity;
Confirmation of the proposed changes to the
Remuneration Policy for the Members of the
Supervisory Board of NLB d.d. and the Members
of the Management Board of NLB d.d.; Proposal of
amendments to the Remuneration Policy for employees
in NLB d.d. and in the NLB Group.
6.3.5. The Operations and IT Committee of the
The Committee monitors and prepares draft resolutions
for the Supervisory Board, whereby the main tasks
that it performs are the following: monitoring KPIs in
operations and Information Technology and service
quality indicators; reporting about the implementation
of the company’s long-term IT Strategy, including
the infrastructure and use of AI, monitoring the
management of information technologies; monitoring
integration of AI into operations; monitoring
responsibility in the AI area; monitoring compliance
with the rules on AI; monitoring key projects and
initiatives related to operations, IT, and artificial
intelligence; monitoring major procedures of purchasing
IT equipment and services; being informed of security
incidents; discussing the Business Continuity Plan for
IT Systems; discussing the reports of the Internal Audit
about the review of risks related to the IT and AI systems;
monitoring the target model of operations in the
information technology, artificial intelligence, operation
security centre.
was as follows: Mark William Lane Richards (Chairman),
Islam Osama Bahgat Zekry (Deputy Chairman), Primož
Karpe, Tatjana Jamnik Skubic, and Natalia Olegovna
Ansell (members). Changes in the Committee’s
membership that occurred during the year are reflected
in the chart on Supervisory Board Committees (Table 41
in the Appendix below).
There were four sessions of the Operations and IT
Committee in 2025. The Operations and IT Committee
acknowledged itself with:
Periodic Review of IT KPIs;
Digitalise the Bank periodic reports;
Transformation and IT report for Q3 2025 (incl. change
portfolio prioritisation);
Initiative progress, status, lessons learned.
147
7. DESCRIPTION POLICY ON THE PROVISION OF DIVERSITY OF THE MANAGEMENT BODY
AND SENIOR MANAGEMENT
Pursuant to Article 70 (paragraph 6, Point 7) of the
ZGD-1, description of the diversity policy implemented in
relation to representation in the management or control
bodies of the company (from the point of view of gender
and other aspects, and a statement of the goals and
results of the policy) is as follows:
Policy on the Provision of Diversity of the Management
Body and Senior Management of NLB.
A general diversity framework aimed at management
bodies is stipulated in the Policy on the Provision
of Diversity of the Management Body and Senior
Management of NLB (hereinafter: Diversity Policy).
NLB amended the Diversity Policy in 2025, including
provisions from the new EU Directive on gender
balance, which was transposed into the Slovenian
Companies Act (ZGD-1) in December 2024. This policy
ensures that NLB’s leadership is composed in a way
that strengthens good governance, supports long-term
strategic goals, and reflects the Group’s commitment to
fairness, inclusion, and balanced representation.
The main changes of the Diversity Policy relate to
the Bank’s commitment that NLB will follow the
target of 40% of the underrepresented gender
in the Supervisory Board. According to these
changes and changes in the number of members
of the Management Board, the target for gender
representation was adjusted for 2025.
The Diversity Policy concurrently establishes a
framework to promote diversity across the
following dimensions:
- Gender diversity: ensuring a balanced pool of
candidates during recruitment, promoting adequate
gender representation in management. If two
candidates for the management body meet all
criteria and gender representation targets are unmet,
the underrepresented gender will be selected.
- Age Diversity / Generational Diversity: attracting
candidates across age groups to reflect its
demographics, balancing younger and older
members in management.
- Professional competencies, Skills and Experience:
ensuring diverse knowledge, skills, and experience
of the management body and senior management,
adhering to criteria like experience, reputation,
management of potential conflicts of interest,
available time, and independence.
- Continuity: maintaining a suitable ratio between existing
and new members by not changing all members
of the management body or senior management
simultaneously when their mandates expire.
- Representation of Foreign Nationals and International
Experience: ensuring that the management body and
senior management have international experience in
different areas.
- Personal integrity: the management body and senior
management must demonstrate high personal
integrity and follow the NLB Group Code of Conduct.
- Geographical provenance: seeking diverse
geographical backgrounds in the management
body and senior management to ensure a suitable
knowledge of the culture, market characteristics,
and legal framework in the areas where the NLB
Group operates.
Target representation of the management body is
achieved through a predetermined replacement plan
and by fulfilling the roles as defined by the Articles
of Association. In line with the Diversity Policy, the
conditions and required profiles for management roles
are established before appointments and various
recruitment pathways are used to attract a wide range
of candidates. NLB regularly monitors the achievement
of target representation.
While the Companies Act is binding only to NLB, its
principles are included in the Diversity Policies of NLB
Group’s banking members.
Following the provisions of the Diversity Policy, NLB
determined that the proportion of gender balance it
aims to achieve is at least 40% representation of the
underrepresented gender (i.e., women) among the
members of the supervisory body.
Table 38:
Share of women in governance bodies
at the end of 2025
Share of women in NLB
40% (4 of 10 members)
14% (1 of 7 members)
NLB plans to maintain high levels of professional
knowledge, international experience, continuity,
and personal integrity across its Supervisory and
Management Boards, with medium-high emphasis on
geographical provenance and balanced age structure
as shown in the table below:
Table 39:
Diversity of the NLB management bodies in 2025 (actual and planned) breakdown by diversity objectives
Management Board of NLB
Plan for 2025
Plan for 2025
Wide range of knowledge, skills and professional experience
High
High
High
High
International experience of the members in different areas
Medium High
Medium High
Continuity of composition of the management body
High
Personal integrity
Geographical provenance
Age structure
20-30 = 0
20-30 = 0
30-40 = 0
30-40 = 0
41-50 = 1
41-50 = 2
51-60 = 6
51-60 = 5
60+ = 3
60+ = 0
Share of women
40%
40%
148
7.1. Statement on changes that
occurred between the end of
the accounting period up to the
publication of this statement
In accordance with Guidelines on Disclosure for Listed
Companies, point 7.3.2 (Ljubljana Stock Exchange,
25 March 2024), NLB hereby states that there were no
changes relevant to corporate governance between the
end of the accounting period and the publication of this
statement or the NLB Group Annual Report 2025.
Ljubljana, 9 April 2026
Supervisory Board of NLB d.d.
Primož Karpe
149
Table 40:
Composition of Management in the financial year 2025
Name and
Surname
Position held
(President,
Member)
Area of work
covered within the
First appointment
to the position
Conclusion
of the position/
term of office
Citizenship
Year of birth
Qualification
Professional
profile
supervisory bodies in
companies not related to
the company
President
CEO
6 July 2016
6 July 2026
Slovenian
1974
MBA
Banking/Finance
Bank Association
of Slovenia,
Basketball Club
Cedevita Olimpija,
European Banking
Federation,
Foundation for the
Pediatric Clinic in Ljubljana
Deputy CEO/
CFO
31 July 2013
6 July 2026
Austrian
1971
MBA
Banking/Finance
Peter Andreas
Burkhardt
CRO
18 September
2013
German
1971
MBA
Rotary Club Ljubljana
Responsible for
Group governance,
payments and
innovations
28 April 2022
28 April 2027
Macedonian
1975
MBA
Macedonian–Slovenian
Business Club
CMO (responsible
for Corporate and
Investment Banking)
28 April 2022
28 April 2027
Slovenian
1970
Bachelor’s
degree
Bank Association
of Slovenia
CMO (responsible for
Retail Banking and
Private Banking)
Slovenian
1972
MBA
Institute for Economic
Research,
British–Slovenian
Chamber of Commerce
CTO (responsible for
for transformation,
IT and back office)
3 June 2025
3 June 2030
German
1983
(i) Member of the Management Board since 2012.
150
Table 41:
Composition of Supervisory Board and Committees in the financial year 2025
Name and
Surname
Position
held
(Chairman,
Deputy
Chairman,
Member)
First
appointment
to the
position
Conclusion
of the
position/
term of
office
Representative
of the company‘s
capital structure /
employees
Attendance
at SB session
in regard
to the total
number of SB
session (for
example 5/7)
applicable
on his/her
mandate
Gender
Citizenship
Year of
birth
Qualification
profile
Independence
under
Article 23
of the Code
(YES/NO)
Existence
of conflict
of
interest,
in the
business
year
(YES/NO)
supervisory bodies in
other companies or
institutions
Primož
Karpe
10 February
2016
2028
Representative
of the company‘s
capital structure
8/8
male
Slovenian
1970
MSc
Banking/
Finance
YES
YES
Angler d.o.o., Zagreb
Shrenik
Dhirajlal
Davda
Deputy
Chairman/
10 June
2019
2027
capital structure
8/8
male
British
1960
Finance
YES
NO
Charity Commission of
England and Wales
IPSO, UK
Islam
Osama
Bahgat
Zekry
14 June
2029
6/8
male
Egyptian
1977
PhD
IT
YES
NO
Commercial
Bank, Egypt
CIB Housing
Association, Egypt
Telecom Egypt
Mark
William
Lane
Richards
10 June
2019
8/8
male
British
1966
MSc
Banking/
Finance
YES
NO
Enza Group
Global, Cairo
BPL Global
(Lloyds of London
insurance Broker)
VenCap International
plc, UK
Cvetka
Selšek
19 June
8/8
female
Slovenian
1951
University
Degree
Banking/
Finance
NO
Honourable Tribunal
of Managers’
Association of Slovenia
Slovenian Directors’
Association
Prudent-
Toccanier
19 June
8/8
male
French
1955
MSc
Banking/
Finance
NO
Natalia
Olegovna
Ansell
17 June
2028
female
British
1972
MA
Luka
Vesnaver
17 June
1972
MSc
Banking/
British Slovenian
Alpine Ski Club
Olimpija, Ljubljana
Managers’ Association
of Slovenia
Sergeja
Kočar
17 June
2020
of the company’s
employees
female
1968
MSc
Management
Tatjana
Jamnik
Skubic
25 August
2029
of the company’s
employees
3/3
female
1971
151
Name and Surname
Membership in committees (audit, nominal,
income committee, etc.)
First appointment to the
position
Conclusion of the
position/term of office
Chairman/Deputy
Chairman/Member
Attendance at sessions of
SB’s Committees in regard
to the total number of SB’s
session (applicable on his/her
mandate)
Shrenik Dhirajlal Davda
Remuneration Committee
28 June 2019
7/7
Mark William Lane Richards
Remuneration Committee
26 June 2020
7/7
Islam Osama Bahgat Zekry
9 September 2024
2029
5/7
André-Marc Prudent-Toccanier
9 September 2024
7/7
Sergeja Kočar
26 June 2020
7/7
Primož Karpe
Nomination Committee
15 April 2016
6/6
Mark William Lane Richards
Nomination Committee
18 September 2023
6/6
Shrenik Dhirajlal Davda
6/6
Sergeja Kočar
6/6
Islam Osama Bahgat Zekry
18 September 2023
2029
4/6
Cvetka Selšek
Audit Committee
Chairwoman
6/6
André-Marc Prudent-Toccanier
15 April 2016
Tadeja Žbontar Rems
4/4
Tatjana Jamnik Skubic
25 August 2025
2029
1/1
Luka Vesnaver
30 September 2024
Deputy Chairwoman
8 July 2021
Luka Vesnaver
30 September 2024
Natalia Olegovna Ansell
8 November 2024
Operations and IT Committee
28 June 2019
4/4
8 July 2021
4/4
Natalia Olegovna Ansell
8 November 2024
4/4
4/4
Tadeja Žbontar Rems
8 April 2021
2/2
Tatjana Jamnik Skubic
25 August 2025
1/1
(i) There were also extraordinary sessions of the committees that are not reflected in this table.
152
Statement of Management of Risk
NLB d.d.’s Management Board and Supervisory Boards
provide herewith a concise statement of the risk
management according to Article 17 of the Decision on
Internal Governance Arrangements, the Management
body and the Internal Capital Adequacy Assessment
Process for Banks and Savings banks (
Official Gazette
of the RoS, no. 73/15
and 115/2021
), Regulation (EU)
575/2013, article 435 (Risk management objectives and
policies), point (e) and (f), as well as EBA Guidelines
on Internal Governance (EBA/GL/2021/05) and EBA
Guidelines on Disclosure requirements (EBA GL/2016/11).
Risk management in NLB Group, representing an
important element of the Group’s overall corporate
governance, is implemented in accordance with the set
strategic guidelines, established internal policies and
procedures which take into account European banking
regulations, the regulations adopted by the Bank of
Slovenia, the current EBA guidelines, and relevant good
banking practices. NLB Group follows EU regulations,
and its subsidiaries operating outside Slovenia are
also compliant with the rules set by local regulators.
NLB Group places great importance on risk culture and
awareness of all relevant risks across the entire Group.
Maintaining risk awareness is ingrained in the Group’s
business and risk strategy. The business and operating
environment relevant to the Group’s operations is
changing, with trends such as sustainability, social
responsibility, governance, changing customer
behaviour, emerging technologies, competitors, and
increasing regulatory requirements. Respectively,
risk management continuously adapts to detect and
manage emerging risks.
NLB Group uses the “three lines of defence framework”
as an important element of its internal governance,
in which the Risk management function acts as a
second line of defence. The Group has enhanced
overall corporate governance, as reflected in lower
SREP requirements in recent years. A robust and
comprehensive Risk Management framework is
defined and organised with regard to the Group’s
business and risk profile, based on a forward-looking
perspective to meet internally set strategic objectives
and all external requirements. The proactive risk
management and control system is primarily based on
Risk appetite and Risk strategy, which are consistent
with the Group’s business strategy, and focused on
early risk identification and efficient risk management.
Set governance and different risk management tools
enable adequate oversight of the Group’s risk profile,
proactively support its business operations and its
management by incorporating escalation procedures
and using appropriate mitigation measures when
necessary. In this respect, the Group is continually
enhancing and complementing the existing methods
and processes in all risk management segments.
NLB Group introduced its Group Strategy 2030, which
equally prioritises revenue generation through best
practices such as housing financing, bancassurance,
consumer finance, trade finance, transition finance,
and payments, as well as the transformation of the
Group into the leading operating platform in the region
through rigorous simplification and digitalisation, while
maintaining its prudent risk practices. In this respect,
particular emphasis is given to ongoing monitoring
of regulatory compliance, ICT (information and
communication technology) and operational risks,
and on their corresponding mitigation to maintain the
established Group’s reputation.
NLB Group is engaged in contributing to sustainable
finance by incorporating environmental, social and
governance (ESG) risks into its business strategies, risk
management framework and internal governance
arrangements. With the adoption of the NLB Group
Sustainability programme, the Group implemented
sustainability elements across three pillars: sustainable
finance, sustainable operations, and contribution to
society. The goal of this strategic, organisation-wide
initiative is to ensure sustainable financial performance
of the Group by considering ESG risks and opportunities
in its operations, and to actively contribute to a more
balanced and inclusive economic and social system.
Thus, sustainable finance integrates ESG criteria into
the Group’s business and investment decisions for
the lasting benefit of the Group’s clients and society.
Moreover, NLB, as a member of the former UN Net-
Zero Banking Alliance, publicly disclosed its Net-Zero
commitment and corresponding targets. With this, the
Bank continues to align its lending and investment
portfolio with Net-Zero emissions by 2050.
The NLB Group Sustainability Committee oversees the
integration of ESG factors into the NLB Group’s business
model. The management of ESG risks aligns with the
Group’s overall risk management framework, namely
the credit approval process, the collateral evaluation
process and related credit portfolio management.
It follows ECB and EBA guidelines, with a tendency
towards their comprehensive integration into all relevant
processes. Consequently, management of these risks is
also integrated into the BCP, operational, liquidity, and
market risk management framework. The availability of
ESG data in the region where the NLB Group operates
remains limited. Nevertheless, the Group established a
process for obtaining relevant ESG-related data from its
clients, which is a prerequisite for adequate decision-
making and the corresponding proactive management
of ESG risks.
NLB Group plans a prudent risk profile, optimal capital
utilisation, and profitable operations in the long run,
while considering the risks assumed. The Business
strategy, the Risk appetite, the Risk strategy and the
key internal risk policies of NLB Group, approved by
the Management and Supervisory Boards, specify the
strategic objectives and guidelines concerning risk
assumption, the approaches and methodologies of
monitoring, measuring, mitigating, and managing all
types of risk at different relevant levels. Moreover, the
main strategic risk guidelines are consistently integrated
into regular business strategy reviews, the budgeting
process and other strategic decisions, thereby ensuring
informed decision-making. NLB Group regularly monitors
its target risk appetite profile and internal capital
allocation, representing the key components of proactive
management. Risk limits usage and potential deviations
from limits or target values are regularly reported to the
respective committees and/or the Management Board of
the Bank, the Risk Committee of the Supervisory Board,
and the Supervisory Board of the Bank.
Additionally, NLB Group established a comprehensive
stress-testing framework and other early warning
systems across different risk areas, with the intention
153
of contributing to the setting and pursuing the Group’s
business strategy, supporting ongoing decision-making,
strengthening existing internal controls, and enabling
timely responses when necessary. The stress-testing
framework covers all material risk types, ESG-related
risks, and various relevant stress scenarios or sensitivity
analyses, according to the vulnerability of the Group’s
business model. Stress-testing plays an important
role in assessing the Group’s resilience to stressed
circumstances, namely from a profitability, capital
adequacy, and forward-looking liquidity perspective. As
such, it is embedded into the Group’s Risk management
system, namely Risk appetite, ICAAP, ILAAP, and
Recovery plan, as an important component of sound
risk management. In addition to internal stress-testing,
NLB Group, as a systemically important bank, also
participates in the ECB’s regulatory stress test exercises.
NLB Group is the largest Slovenian banking and
financial group with an important presence in the SEE
region. In accordance with its new Strategy 2030, NLB
intends to be the leading bank in SEE and aims to
provide international best practices across its customers
while building an operating platform based on digital
services, while maintaining its prudent risk practices.
The Group continues strengthening its market position
in its home region, actively participating in market
growth and consolidation, and promoting the ESG
agenda. NLB Group has a well-diversified business
model. Efficient risk and capital management is crucial
for the Group to sustain long-term profitable operations.
Based on the Group’s business strategy, credit risk is
the dominant risk category, followed by credit spread
risk in the banking book portfolio, interest rate risk in
the banking book, liquidity risk, operational and ICT
risks, market risk, and other non-financial risks. The
Group integrates and manages ESG risks within the
established risk management framework, where the
aforementioned risk is one of the risk drivers of the
existing type of risks, such as credit, liquidity, market,
and operational risk. Regular risk identification and
assessment are performed within the ICAAP and ILAAP
processes to ensure their overall control and effective
risk management on an ongoing basis.
Managing risks and capital efficiently at all levels is
crucial to NLB Group’s sustained long-term profitable
operations. Management of credit risk, representing
the Group’s most important risk, focuses on taking
moderate risks – a diversified credit portfolio, adequate
credit portfolio quality, a sustainable cost of risk,
and ensuring an optimal return considering the risks
assumed. The liquidity risk tolerance is low. The NLB
Group must maintain an appropriate level of liquidity
at all times to meet its short-term liabilities, even if a
specific stress scenario is realised. Further, to minimise
this risk, the Group pursues an appropriate structure
of sources of financing. The Group limited exposure
to credit spread risk arising from the valuation risk of
debt securities portfolio servicing as liquidity reserves,
to the medium level. The NLB Group’s basic orientation
to managing interest rate risk is to limit unexpected
negative effects on revenues and capital arising from
changes in market interest rates, and, therefore, a
medium tolerance for this risk is stated. Moreover, in
2025, the Group further enhanced the existing interest
rate risk management practices and IT platform. When
assuming operational risk, the NLB Group maintains the
orientation that such risk must not significantly impact
its operations. Risk appetite for operational risks is
low to medium, with a focus on mitigation actions for
important risks and on key risk indicators serving as an
early warning system. To adequately manage ICT risks
and ensure compliance with the requirements of the
Digital Operational Resilience Act (DORA), a dedicated
second line of defence within the risk management
function and ITC risk management framework has
been established. Special attention is given to their
regular and comprehensive monitoring and mitigation.
The conclusion of transactions in derivative financial
instruments at NLB d.d. is primarily limited to servicing
customers and hedging the Bank’s own positions. In
the area of currency risk, the NLB Group thus aims for
low to moderate exposure. Based on the environmental
and climate risk assessment, the impact of these risks
is estimated to be low, except for transition risk in the
credit risk area, which is assessed as low to medium. The
tolerance for all other risk types, including non-financial
risks, is set with a focus on minimising their possible
impacts on the Group’s operations.
The main NLB Group Risk Appetite Statement objectives
are as follows:
preservation of regulatory and internal capital
adequacy,
fulfilment of MREL requirement,
maintenance of low leverage,
maintenance of a solid liquidity position and stable
customers’ deposits as the main funding base,
improvement in the quality of the credit portfolio,
sufficient NPL coverage, sustainable credit risk
volatility, sustainable cost of risk across the economic
cycle, limited Stage 2 exposures, sustainable industry
and individual concentration, sustainable exposure to
cross-border, leverage transactions, M&A, real estate
financing and specialised lending,
diversification of risk in exposures to banks and
sovereigns,
limited exposure to interest rate and credit spread risk,
limited exposure to foreign exchange risk,
limited tolerance to net losses from operational and ICT
risk,
sustainable exposure to ESG risks, including a portfolio
decarbonisation strategy based on NZBA-aligned
targets.
Values of the most important risk appetite indicators
of NLB Group as at the end of year 2025, reflecting
the interconnection between strategic business
orientations, risk strategy and targeted risk appetite
profile, were as follows:
Total capital ratio 20.1%,
Tier 1 capital ratio 17.4%,
Common Equity Tier 1 ratio (CET1) 15.4%,
MREL ratio 43.8%,
Leverage ratio 10.3%,
Cost-of-risk 29 bps,
The share of non-performing exposure (NPE %) by
EBA 1.4%,
Non-performing loans coverage ratio (NPL CR) 49.4%,
Loan-to-deposit ratio (LTD) 76.3%,
LCR 199.2%,
NSFR 163.7%,
EVE sensitivity (worst scenario) -2.7% of capital,
Transactional FX risk 0.3% of capital,
No new financing of coal mining and coal-fired
electricity generation (0 EUR),
Net losses from operational risk 5.4% of the capital
requirement for operational risk.
Sustainable ESG financing in accordance with the
Environmental and Social Management System (ESMS)
is integrated into the Group’s risk appetite and overall
risk management framework. Following the transition
154
of the former Net Zero Banking Alliance to the guidance
framework, the NLB Group’s climate strategy remains
unchanged and is addressed in the Group’s Risk
Appetite. Emission-based targets have been set for
Power Generation, Iron & Steel, Road Freight Corporates,
and Leasing. These were complemented by financing
targets for Residential and Commercial Real Estate,
Leasing (Passenger Cars), and client engagement
targets for Agriculture and Road Freight Transport,
while, for the Oil & Gas, Cement, and Aluminium sectors,
origination guidelines were set.
The Group’s credit portfolio continued to exhibit high
quality and remained well diversified, despite ongoing
geopolitical tensions and more adverse than anticipated
macroeconomic trends. The resilience of the Group
region contributed to maintaining non-performing ratios
at a sustainable level, although some increase in NPLs
was identified, predominantly in the corporate sector
in Slovenia. As an important strength, their coverage
ratio remained above the EU average. In 2025, the
Bank observed a deterioration in the creditworthiness
of a few larger companies operating in the steel, metal,
and automotive industries. The weakening of financial
indicators and intensified sector-specific headwinds
contributed to a recognised risk of default. As a result,
several exposures migrated to Stage 3 in accordance
with IFRS 9 impairment requirements. Nevertheless,
the cost of risk stood at 29 bps, staying within the
2025 expected range. The Group continues to monitor
macroeconomic and geopolitical factors closely,
remains very prudent in identifying any increase in
credit risk at an early stage in accordance with the Early
Warning System, and is proactive in NPL management.
The Group stayed well capitalised and well above the
risk appetite at both the Group and banking member
levels. The Group’s liquidity position also remained
solid, with liquidity indicators high above the regulatory
requirements, indicating its low tolerance for this
risk. Significant attention was paid to the structure
and concentration of liquidity reserves, while also
considering the potential adverse market movements.
Investment activity continued with a balanced approach
to identifying attractive market opportunities while
pursuing well-managed credit spread and interest
rate risk, as well as capital consumption. In addition,
the Group reduced the net interest income sensitivity in
2025. Interest rate risk exposure remained moderate
and stayed well within the risk appetite tolerance.
Consequently, NLB Group concluded 2025 as self-
funded, with strong liquidity and a very solid capital
position, demonstrating the Group’s financial resilience.
In May 2025, the merger of NLB Lease&Go, leasing,
Ljubljana and Summit Leasing Slovenija, Ljubljana
occurred. The merged entity operates under the name
NLB Lease&Go, leasing, Ljubljana and has become the
leading provider of leasing services on the Slovenian
market. Otherwise, during 2025, there were no other
transactions of sufficiently material nature to impact on
NLB Group’s risk profile or distribution of the risks on the
Group level.
A Condensed Statement of the management of risk
is also published on the NLB intranet with the aim of
strict adherence of the banks’ employees to the daily
operations of the Bank, as regards the definition and
importance of a consistent tendency of the adopted
risks, and ways to take into account when adopting its
daily business decisions.
Ljubljana, 9 April 2026
Primоž Karpe
VLADKA HROVAT
Croatia, United Kingdom
Balance Beam #0724, 2024
wooden chair, wooden beam,
various round and tubular objects
120 × 400 × 50 cm
A striking installation of fragile
balance acts as a powerful
metaphor for the uncertain fate
of the world and the vulnerability
of our foundations.
156
Disclosure on Shares and Shareholders of NLB
1. Information pursuant to
the Companies Act,
Article 70, paragraph 8
1.1. Structure of the Bank’s
share capital
The Bank has issued only ordinary registered no-par
value shares, the holders of which have a voting right
and the right to participate in the General Meeting of the
Bank’s shareholders, the pre-emptive right to subscribe
for new shares in case of a share capital increase, the
right to profit participation (dividends), the right to a share
in the surplus in the event of liquidation or bankruptcy of
the Bank, and the right to be informed. All shares belong
to a single class and are issued in book-entry form.
Information regarding the shareholder structure
of NLB (as at 31 December 2025) is available in the
subchapter
Shareholder structure of NLB
in the chapter
Shareholder Structure and Market Performance of
NLB’s Shares and GDRs
1.2. All restrictions relating to the
transfer of shares and the
restrictions on voting rights
The shares of the Bank are freely transferable, subject to
the provisions of the Articles of Association of the Bank,
which require the approval of the Supervisory Board,
namely for the transfer of shares of the Bank by which
the acquirer, together with the shares held by the holder
before such an acquisition and the shares held by third
parties for the account of the acquirer, exceeds the
share of 25% of the Bank’s voting shares. Approval for
the transfer of shares is issued by the Supervisory Board.
The Bank rejects the request for approval of transfer
shares if the acquirer, together with the shares held by
the acquirer before the acquisition and the shares held
by third parties for the account of the acquirer, exceed
the 25% share of the Bank with voting rights, increased
by one share.
Notwithstanding the provision mentioned in the first
paragraph, approval for the transfer of shares is not
required if the acquirer of the shares has acquired them
on account of third parties so that (s)he is not entitled
to exercise voting rights from these shares at his/her
sole discretion, while at the same time committing to the
Bank, (s)he will not exercise voting rights on the basis of
the instructions of an individual third party for whose
account (s)he has acquired the shares if, together with
the instructions for voting, (s)he does not receive a written
guarantee from the person that this person has shares on
his/her own account and that this person is not, directly or
indirectly, a holder of more than 25% of the Bank’s voting
rights. The acquirer who exceeds the share of 25% of the
Bank’s shares with voting rights and does not require the
issuance of approval for the transfer of shares or does not
receive the approval of the Bank may exercise the voting
right from 25% of the shares with the voting rights.
There are no restrictions other than those mentioned
and those that are regulatory.
1.3. Qualifying holdings
This information is included in the chapter
Governance Statement of NLB
1.4. Securities carrying special
controlling rights
This information is included in the chapter
Governance Statement of NLB
1.5. The employee share scheme, if
used by the company, for shares
to which the scheme relates and
about the method of exercising
control over this scheme, if
the controlling rights are not
exercised directly by employees
The Bank does not have an employee share scheme.
In accordance with the relevant remuneration
policies (when required by ZBan-3), a part of variable
remuneration of NLB’s Identified Staff shall consist
of NLB shares or NLB share-linked instruments or
equivalent non-cash instruments (the instrument used is
determined by the Supervisory Board). So far, the Bank
has not used its own shares for this purpose. It currently
uses NLB share-linked instruments.
More information will be available in the Report on
Remuneration for the members of the Management Body
of NLB d.d. in the 2025 Business Year.
1.6. Explanation regarding
restrictions related to
voting rights
1.7. All agreements among
shareholders which are known
to the company and could result
in restrictions relating to the
transfer of securities or voting
rights
The Bank is not aware of such agreements.
157
1.8. The company’s rules on the
appointment or replacement of
management and supervisory
boards members and changes
of the articles of association
1.9. Authorisations given to
management, particularly
authorisations to issue or
purchase own shares
1.10. All major agreements to
which the company is a party,
and which take effect, are
changed or cancelled following
a change in control over the
company resulting from a
bid, as laid down by the Act
governing M&A, and the effects
of such agreements
There are no major agreements to which the Bank is
a party, and which would take effect, be changed, or
cancelled following a change in control over the Bank
resulting from a bid.
1.11. All agreements between the
Bank and the members of its
management or supervision
bodies or its employees which
envisage compensation if, due
to a bid as laid down by the Act
governing M&A, these persons
resign, are dismissed without a
well-founded reason, or their
employment is terminated
In line with the employment contracts of the members of
the Management Board, if the Supervisory Board recalls a
member of the Management Board for other business and
economic reasons, such a member of the Management
Board is entitled to compensation for early discontinuation
of his term of office. The Supervisory Board may reduce
the compensation for early discontinuation of the term of
office before its payment (it may even reduce it to zero)
in accordance with the Remuneration Policy in the Bank
that regulates the remuneration of the members of the
Management Board. The member of the Management
Board shall not be entitled to compensation for early
discontinuation of the term of office if he/she continues
to be employed in the Bank or the NLB Group after the
discontinuation of the term of office or in case of regular
termination of the term of office. In the event of resignation,
the member of the Management Board shall not be
entitled to any compensation for early discontinuation of
the term of office.
2. Number of shares held
by members of the
Supervisory Board and
Table 42:
Number of shares held by members of the
Supervisory Board and Management Board
Shares held as at
Name of member of
Number
1,386
0.007%
—
—
—
—
—
190
0.001%
Name of member of
Number
1,850
0.009%
991
0.005%
1,000
0.005%
1,180
0.006%
650
0.003%
560
0.003%
333
0.002%
158
3. Stock option agreements
The Bank has no stock option agreements in relation to
its listed shares.
4. Dividend taxation
Withholding tax
In 2025, a Slovenian payer was required to deduct and
withhold the amount of Slovenian corporate or personal
income tax from dividend payments made to the certain
categories of payees:
Individuals: 25%
Intermediaries: 25%
Legal entities (other than Intermediaries): 15%.
There are some exemptions if dividends are paid to
intermediaries and legal entities
For the purposes of Slovenian tax legislation, the GDR
depositary will qualify as an intermediary. Therefore, the
dividends paid by the custodian to the GDR depositary
will be subject to the deduction and withholding of
Slovenian tax at the rate of 25%. A holder, an owner of
a GDR or a beneficial owner will be entitled, if and to the
extent applicable, to claim a refund of the withholding tax.
In the case of legal entities, the exemptions are related
to the characteristics of the legal entities.
Application of double tax treaties
If the payee is not an intermediary, Financial
Administration of the RoS (FURS) may approve the
application of a lower tax rate specified in the double
tax treaty between the RoS and the country of residence
of the payee if the Slovenian payer provides certain
information on the payee and a confirmation that the
payee is a resident for taxation purposes in such a
country, issued by the tax authorities of such a country.
Refund of withholding tax
If the Slovenian tax was deducted and withheld at a
higher tax rate than it would be paid if a Slovenian
payer would make the dividend payment directly to
such person as a payee or a higher tax rate than the
one specified in the double tax treaty, the payee of the
dividend is entitled to the refund of the overpaid tax. The
tax refund is enforced by filing a claim to the Financial
Administration of the RoS (FURS).
Legal persons
Dividends with respect to the shares received by a legal
person who is a Slovenian resident are exempt from
Slovenian corporate income tax (
davek od dohodkov
pravnih oseb
).
Individuals
The amount of tax withheld from a dividend payment
received by an individual constitutes the final amount
of Slovenian Personal Income Tax (
dohodnina
) with
respect to such a dividend payment.
159
Events after the End of the 2025 Financial Year
On 9 January 2026, NLB obtained ECB permission
to include its subordinated Additional Tier 1 notes of
EUR 300 million, issued on 26 November 2025 (ISIN
XS3227899989), into calculation of its Additional Tier 1
capital as of 31 December 2025.
On 24 February 2026, the formal procedure for
squeezing out the remaining shareholders of NLB
Banka, Banja Luka was completed. As of that date, NLB
became the owner of the remaining 91 shares of NLB
Banka, Banja Luka and thereby increased its capital
participation in the bank from 99.85% to 100%.
On 3 March 2026, Rating agency Moody’s raised
NLB’s long-term issuer credit ratings by one notch to
A2/P-1 from A3/P-2 and its long-term senior unsecured
rating to A3 from Baa1. The upgrade reflects the
Bank’s consistently strong financial performance,
robust profitability, and resilient asset risk metrics,
supported by diversified revenues and proficient
risk management across Slovenia and Southeastern
Europe. The outlook is stable.
On 16 March 2026, NLB received the decision of the BoS
regarding the MREL requirement, which replaces the
previous BoS decision. NLB must comply with the MREL
requirement on a consolidated basis at the resolution
group level, amounting to 30.15% of TREA (excluding
CBR) and 11.71% of the LRE. The requirement shall be met
at all times from and including the notification date. This
decision supersedes previous BoS decision on MREL
requirement dated 18 March 2025, which amounted to
29.93% of TREA (excluding CBR) and 11.24% of the LRE.
On 24 March 2026, NLB received permission of the Single
Resolution Board for the early redemption of its notes
in the aggregate nominal amount of EUR 500 million,
issued on 27 June 2023 and with maturity on 27 June
2027 (ISIN: XS2641055012).
160
Reconciliation of Financial Statements
in Business and Financial Part of the Report
Table 43:
Income Statement of NLB Group for the annual period ended 31 December 2025
Business report
Financial report
Notes
946.7
Interest and similar income
1,237,019
4.1.
Interest and similar expenses
(290,324)
4.1.
342.6
Fee and commission income
469,467
4.3.
Fee and commission expenses
(126,824)
4.3.
Dividend income
191
4.2.
Net income from financial transactions
33.7
Gains less losses from financial assets and liabilities
not measured at fair value through profit or loss
2,109
4.4.
Gains less losses from financial assets and liabilities held for trading
26,264
4.5.
Gains less losses from non-trading financial assets
mandatorily at fair value through profit or loss
788
4.6.
Gains less losses from financial liabilities measured
at fair value through profit or loss
(4,574)
Fair value adjustments in hedge accounting
(1,963)
5.5.a)
Foreign exchange translation gains less losses
11,256
4.7.
Gains less losses from modification of financial assets
(198)
4.13.
Net other income
(20.7)
Gains less losses on derecognition of non-financial assets
6,703
Other operating income
28,427
4.8.
Other operating expenses
(7,347)
4.9.
Cash contributions to resolution funds and
deposit guarantee schemes
(44,134)
4.11.
Gains less losses from non-current assets held for sale
2,579
Net gains or losses on derecognition of investments
in subsidiaries, associates and joint ventures
719
355.8
363,463
1,302.5
1,310,158
(352.3)
Administrative expenses
(589,563)
4.10.
(203.7)
(60.8)
(68,449)
4.12.
(616.8)
(658,012)
(33.5)
4.10.
(650.4)
(658,012)
652.1
652,146
(46.6)
Provisions for credit losses
1,616
4.14.
Impairment of financial assets
(48,191)
4.15.
(13.7)
Provisions for other liabilities and charges
(14,041)
4.14.
Impairment of non-financial assets
381
4.15.
(60.2)
(60,235)
Gains less losses from capital investment in
subsidiaries, associates, and joint ventures
Share of profit from investments in associates and joint
ventures (accounted for using the equity method)
1,455
5.12.e)
593.4
Profit before income tax
593,366
(74.7)
(74,675)
4.16.
15.6
Attributable to non-controlling interests
15,636
503.1
Attributable to owners of the parent
503,055
(i) Operating lease for the NLB Group in the Business Report is presented on a net basis: non-interest income and related costs are netted by the amount of amortisation.
161
Table 44:
Statement of Financial Position of NLB Group as at 31 December 2025
Notes
Assets
Cash, cash balances at central banks, and
other demand deposits at banks
4,371.8
Cash, cash balances at central banks and
other demand deposits at banks
4,371,798
5.1.
Loans to banks
404.5
Financial assets measured at amortised cost -
loans and advances to banks
404,532
5.6.b)
18,705.5
Financial assets measured at amortised cost -
loans and advances to customers
18,705,474
5.6.c)
7,087.8
7,087,796
- Trading book
6.5
Financial assets held for trading
4,552
5.2.a)
- Non-trading book
7,081.3
Non-trading financial assets mandatorily at fair value
through profit or loss - part (without loans)
21,706
5.3.a)
Financial assets measured at fair value
through other comprehensive income
2,744,384
5.4.
Financial assets measured at amortised cost - debt securities
4,317,154
5.6.a)
Investments in subsidiaries, associates, and joint ventures
14.1
Investments in associates and joint ventures
14,137
5.12.d)
Property and equipment
331.3
331,255
5.8.
Investment property
24.4
24,370
5.9.
Intangible assets
115.9
115,871
5.10.
419.6
other financial assets
170,741
5.6.d)
Derivatives - hedge accounting
85,114
5.5.b)
Fair value changes of the hedged items in
portfolio hedge of interest rate risk
(13,768)
5.5.c)
Current income tax assets
27
Deferred income tax assets
108,251
5.17.
63,856
5.13.
Non-current assets held for sale
5,378
5.7.
Total Assets
31,474,832
24,509.9
Financial liabilities measured at amortised cost - due to customers
24,509,880
5.15.a)
Deposits from banks and central banks
98.8
Financial liabilities measured at amortised cost -
deposits from banks and central banks
98,758
5.15.a)
280.0
Financial liabilities measured at amortised cost -
borrowings from banks and central banks
166,775
5.15.b)
borrowings from other customers
113,216
5.15.b)
545.6
debt securities issued
2,099,220
5.15.c)
1,553.6
626.6
Financial liabilities held for trading
4,555
5.2.b)
Financial liabilities measured at fair value
through profit or loss
13,648
5.3.b)
other financial liabilities
362,649
5.15.d)
Derivatives - hedge accounting
2,898
5.5.b)
Provisions
100,236
5.16.
Current income tax liabilities
20,969
Deferred income tax liabilities
425
5.17.
121,269
5.19.
3,781.6
Equity and reserves attributable to owners of the parent
3,781,576
78.8
78,758
Total Liabilities and Equity
Total liabilities and equity
31,474,832
162
The Bank has chosen to present these APIs, either because they are in common use within the industry or because
they are commonly used by investors and as such are useful for disclosure. The APIs are used internally to monitor
and manage operations of the Bank and the Group, and are not considered to be directly comparable with similar
KPIs presented by other companies. The Bank’s APIs are described below together with definition.
Table 45:
Description
Calculation
Notes
Cost of risk (CoR)
Calculated as the ratio between credit
impairments and provisions annualised
from the income statement and
average net loans to customers.
Numerator:
Credit impairments
NLB internal information. Credit impairments and provisions are annualised,
calculated as all established and released impairments on loans and provisions
for off-balance (from the income statement) in the period divided by the number
of months for the reporting period and multiplied by 12. The net established Credit
impairments and provisions are shown with a positive sign, and the net released
Credit impairments and provisions are shown with a negative sign.
Denominator:
Average net loans
NLB internal information. Average net loans to customers are calculated as the
sum of the balance of the previous year end (31 December) and monthly balances
of the last day of each month from January to month t divided by (t+1).
Cost to income ratio (CIR)
Indicator of cost efficiency, calculated
as the ratio between the total costs
and total net operating income.
Numerator:
Denominator:
Total average cost of funding
(quarterly)
Calculated as the ratio between
interest expenses annualised and
average interest-bearing liabilities.
Interest expenses
Interest expenses (quarterly) are annualised, calculated as the sum of interest
expenses in the period divided by the number of days in the quarter and
multiplied by the number of days in the year. Interest expenses on interest-
bearing liabilities also include interest income from negative interest rate on
financial liabilities.
Average interest-
bearing liabilities
NLB internal information. Average interest-bearing liabilities (quarterly) for the
NLB Group are calculated as the sum of monthly balances (t) for the
corresponding quarter and monthly balance at the end of the previous quarter
divided by (t+1).
Average cost of wholesale funding
(quarterly)
Calculated as the ratio between interest
expenses on deposits from customers
annualised and average wholesale funding.
Wholesale funding includes deposits from
banks and central banks, borrowings, debt
instruments, and subordinated liabilities.
Interest expenses from
wholesale funding
Interest expenses from wholesale funding (quarterly) are annualised, calculated as
the sum of interest expenses from wholesale funding in the period divided by the
number of days in the quarter and multiplied by the number of days in the year.
Average wholesale
funding
NLB internal information. Average wholesale funding (quarterly) for the NLB
Group, calculated as the sum of monthly balances (t) for the corresponding
quarters and monthly balance at the end of the previous quarter divided by (t+1).
Average interest rate for deposits from
customers (quarterly)
Calculated as the ratio between
interest expenses on deposits from
customers annualised and average
deposits from customers.
Interest expenses on
deposits from customers
Interest expenses on deposits from customers (quarterly) are annualised,
calculated as the sum of interest expenses on deposits from customers in the
period divided by the number of days in the quarter and multiplied by the
number of days in the year.
Average deposits
from customers
NLB internal information. Average deposits from customers (quarterly) for the
NLB Group, calculated as the sum of monthly balances (t) for the corresponding
quarters and monthly balance at the end of the previous quarter divided by (t+1).
Deposit beta
Calculated as the ratio between the
change of interest rate on deposits from
customers and change of ECB deposit facility
interest rate over the selected period.
NLB internal information. Interest rate on deposits from customers
(quarterly average).
ECB deposit facility
interest rate
Data from the ECB. Deposit facility interest rate (quarterly average).
163
Description
Calculation
Notes
Credit portfolio under IFRS 9
IFRS 9 requires an expected loss model,
where an allowance for the expected credit
losses (ECL) is formed. Loans measured at
amortised costs (AC) are classified into the
following stages (before deduction of loan
loss allowances):
Stage 1 – A performing portfolio: no
significant increase of credit risk since
initial recognition, NLB Group recognises an
allowance based on a 12-month period.
Stage 2 – An underperforming portfolio:
a significant increase in credit risk since
initial recognition, NLB Group recognises an
allowance for a lifetime period.
Stage 3 – An impaired portfolio: NLB Group
recognises lifetime allowances for these
financial assets. The definition of default is
harmonised with the EBA guidelines.
A significant increase in credit risk
is assumed: i) when a credit rating
significantly deteriorates at the reporting
date in comparison to the credit rating
at initial recognition; ii) when a financial
asset has material delays over 30 days
(days past due are also included in the
credit rating assessment); iii) if NLB Group
expects to grant the client forbearance or
if the client is placed on the watch list.
Financial assets measured
mandatorily at fair value through
profit or loss (FVTPL)
Financial assets measured mandatorily at
fair value through profit or loss represent
the minor part (no FVTPL portfolio in
December 2025 and December 2024; 0.002%
December 2023) of the loan portfolio (before
the deduction of fair value for credit risk;
loans with contractual cash flows that are
not solely payments of principal and interest
on the principal amount outstanding).
Classification into stages is calculated in
the internal data source, by which the NLB
Group measures the loan portfolio quality,
and which is also published in the Business
Report of Annual and Interim Reports.
AC - IFRS 9 classification into Stage 1
Total (AC) loans in Stage 1
Total gross loans
and advances
AC - IFRS 9 classification into Stage 2
Total (AC) loans in Stage 2
Total gross loans
and advances
AC + FVTPL - IFRS 9 classification into
Stage 3
Total (AC) loans in Stage
3 + Total (FVTPL) non-
performing loans
AC - Corporates - IFRS 9 classification
into Stage 1
Total (AC) loans in
Stage 1 to Corporates
to Corporates
164
Notes
AC - Corporates - IFRS 9 classification
into Stage 2
Total (AC) loans in
Stage 2 to Corporates
to Corporates
AC + FVTPL - Corporates - IFRS 9
classification into Stage 3
Stage 3 to Corporates
+ Total (FVTPL) non-
performing loans
AC - Retail - IFRS 9 classification into
Stage 1 to Retail
Total gross loans to Retail
AC - Retail - IFRS 9 classification into
Stage 2 to Retail
Total gross loans to Retail
Stage 3
Stage 3 to Retail
Leverage ratio
Its calculation uses Tier 1 as the numerator,
and the denominator is the total exposure
of all active balance sheet and off-
balance-sheet items after the adjustments
are made in the context of which the
exposures from individual derivatives,
exposures from transactions of security
funding, and other off-balance sheet
items are especially pointed out.
Tier 1
The leverage ratio is a non-risk based supplementary measure to the risk-based
capital requirements. A minimum leverage ratio requirement is 3%. The purpose
of the leverage ratio is to limit the size of the Bank balance sheets, and with a
special emphasis on exposures which are not weighted within the framework of
the existing capital requirement calculations.
Total Leverage Ratio
exposure measure
Liquidity coverage ratio (LCR)
LCR refers to high liquid assets held
by the financial institution to cover
its net liquidity outflows over a
30-calendar day stress period.
Stock of HQLA
The LCR requires financial institutions to maintain a sufficient reserve of high-
quality liquid assets (HQLA) to withstand a crisis that pressure their cash flows.
The assets to hold must equal to or greater than their net cash outflow over a
30-calendar-day stress period (having at least 100% coverage). The parameters
of the stress scenario are defined under Basel III guidelines. The calculations
presented are based on internal data sources.
Its calculation is based on the European Commission’s Delegated Act on LCR.
Net liquidity outflow
Net loan to deposit ratio (LTD)
Calculated as the ratio between net loans to
customers and deposits from customers.
There is no regulatory defined limitation on the LTD; however, this measure aims
to restrict the extensive growth of the loan portfolio.
Net interest margin on the basis of
interest-bearing assets
net interest income annualised and
average interest-bearing assets.
Net interest income is annualised, and calculated as the sum of interest income
and interest expenses in the period divided by the number of days in the period
and multiplied by the number of days in the year.
Average interest-
bearing assets
NLB internal information. Average interest-bearing assets for NLB are calculated
as the sum of total assets of the previous year end (31 December) and daily
balances in the period (from 1 January to day d – the last day in the reporting
month) divided by (d+1). Average interest-bearing assets for NLB Group and for
individual bank members are calculated as the sum of balance of the previous
year end (31 December) and monthly balances of the last day of each month from
January to the reporting month t divided by (t+1).
165
Net interest margin on the basis of
interest-bearing assets (quarterly)
Calculated as the ratio between the
net interest income annualised and
average interest-bearing assets.
Net interest income (quarterly) is annualised, calculated as the sum of interest
income and interest expenses in the period divided by the number of days in the
quarter and multiplied by the number of days in the year.
bearing assets
NLB internal information. Average interest-bearing assets (quarterly) for the NLB
Group are calculated as the sum of monthly balances (t) for the corresponding
quarter and monthly balance at the end of the previous quarter divided by (t+1).
Net interest margin on total assets
Calculated as the ratio between net interest
income annualised, and average total assets.
Net interest income is annualised, and calculated as the sum of interest income
and interest expenses in the period divided by the number of days in the period
and multiplied by the number of days in the year.
Average total assets
NLB internal information. Average total assets for the NLB Group are calculated
as the sum of balance of the previous year end (31 December) and monthly
balances of the last day of each month from January to month t divided by (t+1).
Average total assets for NLB are calculated as the sum of total assets of the
previous year end (31 December) and daily balances in the period (from 1 January
to day d – the last day in the reporting month) divided by (t+1).
NPE per cent. (EBA def.)
In accordance with EBA methodology, NPE as
a percentage of all exposures to clients in the
Finrep18 before the deduction of allowances
for the ECL; the ratio is in gross terms.
Total Non-Performing on-
balance and off-balance
Exposure in Finrep18
NPE includes risk exposure to D- and E-rated clients (includes loans and
advances, debt securities, and off-balance exposures, which are included in the
report Finrep18; before the deduction of allowances for the ECL). Non-performing
exposures measured by fair value loans through P&L (FVTPL) are considered at
fair value increased by the amount of negative fair changes for credit risk.
The share of NPEs is calculated based on an internal data source, with which the
NLB Group monitors the portfolio quality.
Total on-balance
and off-balance
exposures in Finrep18
NPE per cent. (EBA def.) (BoS)
The NPE indicator, according to the
BoS calculation, differs from the EBA
methodology in the treatment of debt
instruments measured at FVOCI. Due
to impairments, value adjustments
increase the carrying amount of debt
instruments measured at FVOCI.
Total Non-Performing on-
balance and off-balance
Exposure in Finrep18
Total on-balance and
off-balance exposures
in Finrep18, where
carrying amount of
FVOCI is increased
by value adjustments
due to impairments
NPL per cent.
Non-performing loans as a percentage of
total loans to clients before deduction of
loan loss allowances; ratio in gross terms.
Total Non-
Performing Loans
Non-performing loans include loans to D- and E-rated clients, namely loans at
least 90 days past due or loans unlikely to be repaid without recourse to
collateral (before deduction of loan loss allowances).
The share of non-performing loans is calculated based on an internal data
source, with which the NLB Group monitors the loan portfolio quality.
NPL coverage ratio 1 (NPL CR 1)
The coverage of the gross non-performing
loans portfolio with loan loss allowances on
the entire loan portfolio - loan impairment
in respect of non-performing loans.
It shows the level of credit provisions
that the entity has already absorbed
into its profit and loss accounts with
respect to the total of impaired loans.
Loan loss allowances
for entire loan portfolio
The NPL coverage ratio 1 is calculated based on an internal data source, with
which the NLB Group monitors the quality of the loan portfolio.
Total Non-
Performing Loans
NPL coverage ratio 2 (NPL CR 2)
The coverage of the gross non-performing
loans portfolio with loan loss allowances
on the non-performing loans portfolio.
Loan loss allowances
for non-performing
loan portfolio
The NPL coverage ratio 2 is calculated based on an internal data source, with
which the NLB Group monitors the loan portfolio quality.
Net NPL ratio
The share of net non-performing loans in
total net loans: non-performing loans after
deduction of loss allowances on the non-
performing loans portfolio as a percentage
of total loans to clients after the deduction of
loan loss allowances; the ratio is in net terms.
Net volume of non-
The calculations are based on internal data sources.
Total Net Loans
166
Received collaterals for NPLs/NPL
The coverage of the gross non-
performing loans portfolio with
collateral for non-performing loans.
Gross volume of Non-
covered by collaterals
The collateral market value is used for calculation. The calculations are based on
internal data sources.
Gross NPL ratio (EBA def.)
The ratio of the gross carrying amount of
non-performing loans and advances to
the total gross carrying amount of loans
and advances, in accordance with the
EBA methodology (report Finrep18).
Gross volume of Non-
Performing Loans and
advances without loans
held for sale, cash
balances at CBs and
other demand deposits
Non-performing loans include loans and advances in accordance with EBA
Methodology that are classified as D and E, namely loans at least 90 days past
due or loans unlikely to be repaid without recourse to collateral (before deduction
of loan loss allowances).
For calculation, loans and advances classified as held for sale, cash balances at
CBs, and other demand deposits are excluded from the denominator and the
numerator. The calculations are based on internal data sources.
Gross volume of Loans
and advances in Finrep18
without loans held for
sale, cash balances
at CBs and other
demand deposits
Gross NPL ratio (EBA def.) (BoS)
The ratio of the gross carrying amount of
non-performing loans and advances to
the total gross carrying amount of loans
and advances, in accordance with the
EBA methodology (report Finrep18).
Cash balances at CBs and other demand deposits are included in the calculation.
The EU banking sector indicator is published quarterly by the EBA in the Risk
dashboard. The calculations are based on internal data sources.
Gross volume of Loans
and advances in Finrep18
NPL coverage ratio (EBA def.)
The ratio of the amount of accumulated
impairment, negative changes in fair value
due to credit risk to the non-performing
loans and advances, in accordance with
the EBA methodology (report Finrep18).
Volume of allowances
and value adjustments
for credit losses on
Non-Performing loans
Loans and advances classified as held for sale, cash balances at CBs and other
demand deposits are excluded from the denominator and the numerator.
Performing loans
NPL coverage ratio (EBA def.) (BoS)
The NPL coverage ratio is the ratio of
the amount of accumulated impairment,
negative changes in fair value due to
credit risk to the non-performing loans
Volume of allowances
and value adjustments
for credit losses on
Non-Performing loans
Cash balances at CBs and other demand deposits are included in the calculation.
Performing loans
NPL collateral coverage ratio (EBA def.)
The NPL collateral ratio is the ratio of the
collateral received for non-performing
loans and advances to the gross carrying
amount of collateralised non-performing
loans and advances, in accordance with
the EBA methodology (report Finrep18).
Volume of collateral
received up to the
carrying amount of
each loan or advance
The calculation is provided on a single loan basis. The NPLs where the amount of
collateral received exceeds the net non-performing of each loan exposure are the
subject of calculation.
Gross volume of
collateralized Non-
167
Net stable funding ratio (NSFR)
The net stable funding ratio is a liquidity
risk standard requiring financial institutions
to hold enough stable funding to cover
the duration of their long-term assets
Amount of available
stable funding
NSFR is defined as the amount of available stable funding relative to the amount
of required stable funding and is based on the current Basel Committee
guidelines. This ratio should be equal to at least 100% on an ongoing basis.
“Available stable funding” is defined as the portion of capital and liabilities
expected to be reliable over the time horizon considered by the NSFR, which
extends to one year. The amount of such stable funding required of a specific
institution is a function of the liquidity characteristics and residual maturities of
the various assets held by that institution and those of its off-balance-sheet (OBS)
exposures. The calculations presented are based on internal data sources.
Amount of required
stable funding
EVE as % of Equity
The EVE (Economic Value of Equity) method
measures the sensitivity of changes in
market interest rates on the economic
value of financial instruments. EVE
represents the present value of net future
cash flows and provides a comprehensive
view of the possible long-term effects of
changing interest rates under at least six
prescribed standardised interest rate shock
scenarios or more if necessary, according
to the situation on financial markets.
Interest risk in banking
book – EVE
Calculations take into account behavioural and automatic options, as well as the
allocation of non-maturing deposits.
The assessment of the impact of a change in interest rates of 200 bps on the
economic value of the banking book position.
Equity (Tier I)
Operational business margin (OBM)
operational business net income
annualised and average assets.
Operational business
net income
Operational business net income is annualised, and calculated as operational
business income in the period divided by the number of days in the period and
multiplied by the number of days in the year. Operational business income
consists of net interest income (excluding interest expenses from subordinated
securities), net fees and commissions and net gains and losses from financial
assets and liabilities held for trading that derive from foreign exchange trading.
Average total assets
NLB internal information. Average total assets are calculated as a sum of balance
as at the end of the previous year end (31 December) and monthly balances of the
last day of each month from January to month t divided by (t+1).
Operational business margin (OBM)
operational business net income
annualised and average assets.
Operational business
net income
Operational business net income (quarterly) is annualised, and calculated as
operational business income in the period divided by the number of days in the
quarter and multiplied by the number of days in the year. Operational business
income consists of net interest income (excluding interest expenses from
subordinated securities), net fees and commissions and net gains and losses
from financial assets and liabilities held for trading that derive from foreign
exchange trading.
NLB internal information. Average total assets (quarterly) for the NLB Group are
calculated as the sum of monthly balances (t) for the corresponding quarter and
monthly balance at the end of the previous quarter divided by (t+1).
Return on equity before tax (ROE b.t.)
Calculated as the ratio between result
before tax annualised and average total
equity (including non-controlling interests).
The result before tax is annualised and calculated as the result before tax in
the period divided by the number of months for the reporting period and
multiplied by 12.
Average total equity
NLB internal information. Average total equity (including non-controlling
interests) is calculated as the sum of the balance as at the end of the previous
year end (31 December) and monthly balances of the last day of each month from
January to month t divided by (t+1).
Return on equity after tax (ROE a.t.)
Calculated as the ratio between result
after tax annualised and average equity.
The result after tax is annualised and calculated as the result after tax in the
period divided by the number of months for the reporting period and
multiplied by 12.
Average equity
NLB internal information. Average equity is calculated as the sum of the balance
as at the end of the previous year end (31 December) and monthly balances of the
last day of each month from January to month t divided by (t+1).
Return on Tangible Equity after tax
(ROTE a.t.)
Calculated as the ratio between the result
after tax reduced by AT1 coupons annualised
and the average equity reduced by intangible
assets and Additional Tier 1 instrument (AT1).
Result after tax reduced
by AT1 coupons
The result after tax reduced by AT1 coupons is annualised and calculated as the
result after tax less interest expenses from AT1 coupons in the period divided by
the number of months for the reporting period and multiplied by 12.
Average equity
reduced by intangible
assets and AT1
NLB internal information. Average equity reduced by intangible assets and AT1
equity instruments is calculated as the sum of the balance at the end of the
previous year (31 December) and monthly balances of the last day of each month
from January to the month t divided by (t+1).
168
Return on equity after tax (ROE a.t.)
normalised
Calculated as the ratio between result after
tax reduced by AT1 coupons annualised
and average risk adjusted capital. Average
risk adjusted capital is calculated as a CET1
strategic target requirement of average
Risk Weighted Assets (RWA) and reduced
by CET1 minority shareholder capital.
Result after tax reduced
by AT1 coupons
Result after tax reduced by AT1 coupons is annualised, calculated as a result after
tax less interest expenses from AT1 coupons in the period divided by the number
of months for the reporting period and multiplied by 12.
Average risk
adjusted capital
NLB internal information. Average risk adjusted capital is calculated as a sum of
Risk Weighted Assets (RWA) balance as at the end of the previous year end
(31 December) and monthly Risk Weighted Assets (RWA) balances of the last day
of each month from January to month t divided by (t+1), multiplied by CET1
strategic target capital requirement (13.0%) and reduced by CET1 minority
shareholder capital.
Return on assets before tax (ROA b.t.)
Calculated as the ratio between result before
tax annualised and average total assets.
The result before tax is annualised and calculated as the result before tax in
the period divided by the number of months for the reporting period and
NLB internal information. Average total assets are calculated as the sum of the
balance as at the end of the previous year end (31 December) and the monthly
balances of the last day of each month from January to month t divided by (t+1).
Return on assets after tax (ROA a.t.)
Calculated as the ratio between result after
tax annualised and average total assets.
The result after tax is annualised and calculated as the result after tax in the
period divided by the number of months for the reporting period and
NLB internal information. Average total assets are calculated as the sum of
balance as at the end of the previous year end (31 December) and monthly
Total capital ratio (TCR)
TCR is the own funds of the institution
expressed as a percentage of the
total risk exposure amount.
Total capital (Own funds)
Total risk exposure
Amount (Total RWA)
(i) All alternative performance indicators are expressed in %, except the cost of risk (CoR) is expressed in bps.
169
NLB Group Chart
32
32 The reference is made to this chapter from the
Sustainability Statement chapter SBM-1 Strategy, business
model, and value chain.
Nova Ljubljanska banka d.d., Ljubljana
Core
Non-Core
Financial organisations
Companies
Banks
Financial organisations
Companies
Bankart,
46.03%
46.03%
NLB Skladi,
100%
100%
Prvi faktor, v likvidaciji,
50%
50%
PRO-REM, Ljubljana -
v likvidaciji
(v)
NLB Lease&Go, leasing,
NLB MUZA,
NLB Real Estate,
NLB Car&Go,
(vii)
Foreign markets
Foreign markets
(viii)
Sarajevo
97.35%
97.35%
Podgorica
99.87%
99.87%
Prishtina
82.38%
82.38%
99.85%
99.85%
86.97%
86.97%
NLB Komercijalna Banka,
(vi)
51%
NLB Lease&Go Leasing
50.89%
99.80%
Mobil Leasing,
Zagreb
(vii)
NLB DigIT,
NLB Real Estate,
NLB InterFinanz in
Liquidation, Zürich
NLB InterFinanz,
Beograd – u likvidaciji
LHB AG,
Frankfurt am Main
NLB Crna Gora,
Podgorica
NLB Srbija,
Prvi faktor u likvidaciji,
Zagreb
(i.a)
Prvi faktor-faktoring,
Beograd – u likvidaciji
(i.b)
90%
95%
Legend:
The chart shows voting rights shares. The Group includes entities according to the definition in the Financial Conglomerates Act (Article 2).
(i.a) 100% direct ownership Prvi Faktor d.o.o., v likvidaciji, Ljubljana.
(i.b) 90% direct ownership Prvi Faktor d.o.o., v likvidaciji, Ljubljana, 5% NLB d.d., 5% SID banka d.d.
- 46.03% direct ownership NLB d.d.
- Abanka merged into Nova KB and, in addition, in September 2024 Nova KBM and SKB merged into OTP banka d.d., therefore the share in Bankart increased from
29.22% to 43.06%. This is over the 25% threshhold set in the Founding agreement - no shareholder other than NLB can have more than 25% capital share in Bankart.
51% direct ownership NLB Lease&Go, leasing, d.o.o. Ljubljana, and 49% NLB Banka AD Skopje.
50.89% direct ownership NLB Lease&Go, leasing, d.o.o. Ljubljana, 48.91% NLB Komercijalna banka AD Beograd.
(v)
100% direct ownership NLB Real Estate d.o.o. Ljubljana.
100% direct ownership NLB Skladi d.o.o., Ljubljana.
(vii) 100% direct ownership NLB Lease&Go, leasing, d.o.o. Ljubljana.
(viii) OL Nekretnine u likvidaciji, Zagreb: The liquidation of OL Nekretnine d.o.o. u likvidaciji has been completed, all remaining assets have been distributed to its sole
owner in December 2025. The company was deleted from the court register on 7 January 2026.
Subsidiary
% direct share
% indirect share at the group level
Associate
% direct share
% indirect share at the group level
Joint Venture
170
Works Council
Group Steering
Strategy and Business
Development
Legal and Secretariat
Brand and Communication
Human Resources and
Organisation Development
Global Risk
Credit Risk - Corporate
Credit Risk - Retail
Evaluation and Control
Restructuring
NPE Management and
Legal Proceedings
CRO
CFO
CMO
Transformation
IT Delivery
Business Intelligence and
Analytics
IT Governance and Architecture
COO
Group Real Estate Management
Controlling
Financial Accounting and
Administration
Financial Markets
Investor Relations
Distribution Network
Area Branch Ljubljana
Area Branch Northwest and
Central Slovenia
Area Branch Northeast Slovenia
Area Branch East Slovenia
Area Branch Southeast Slovenia
Area Branch Southwest Slovenia
Micro Enterprises
Mobile Banking
Distribution Network Coordination
CSA & Cross-Border Financing
Large Corporates
Small and Mid Corporates
Trade Finance Services
Investment Banking and
Custody
NLB Group Corporate and
Investment Banking Management
Customer, Product Management
and Digital Services
Private Banking
KC 24/7
Development of Lending
Solutions for Retail
CEO
Anti-Money Laundering and
Counter-Terrorism Financing
IT Infrastructure
Data and Artificial Intelligence
Procurement
Payments and Cards Services
and Business Development
Payments Processing
Cash Processing
Financial Instruments Processing
Corporate Clients Review and
Account Products Delivery
Retail Banking Processing
Corporate Loans and Trade
Finance Delivery
Organisational Structure of NLB
(i) Works Council is an independent organisational unit with no subordinate or superior organisational units, and it operates in accordance with ZSDU.
Note: The tasks and responsibilities of Global Risk, Compliance and Integrity, and Internal Audit are taken into account in accordance with the definitions of the (currently valid) Banking Act (ZBan-3).
Uncover the NLB Group’s sustainability
performance and take a closer look at how
it impacts the people, environment, and
our home region’s future.
SUSTAINABILITY
STATEMENT
172
NLB Group Sustainability
Journey
General Disclosures
Climate Change (Mitigation
and Adaptation)
Own Workforce
Affected Communities
Consumers and End Users
Business Conduct
Appendices
Contents
33 The chapters NLB Group Sustainability Journey and Complementary Information: Sustainability Supply Chain, as well as Appendix 5 and the Appendix, are not subject to assurance.
176
General information
177
NLB Group Sustainability Journey
33
182
General Disclosures
185
202
212
Impacts, Risks, and Opportunity Management
215
Environmental information
216
Climate Change (Mitigation and Adaptation)
268
Social information
269
290
Affected Communities
300
Consumers and End Users
315
Governance information
316
Business Conduct
332
Complementary Information
Sustainable Supply
335
Appendices
ESRS Appendices
336
Appendix 1:
EU Taxonomy Regulation Disclosures
(Environmental Information)
383
Appendix 2:
Methodological Outline for operational
GHG emissions calculation
388
Appendix 3:
IRO-2 Disclosure Requirements in ESRS
covered in the Sustainability Statement
390
Appendix 4:
List of Datapoints That Derive from
Other EU legislation (ESRS 2 Appendix B)
Complementary Appendices
394
Appendix 5
Responsible Banking Progress Statement
for PRB Signatories
396
Appendix 6
TCFD Index Table
173
NLB Group Sustainability
Journey
Climate Change (Mitigation
and Adaptation)
Independant Auditor’s Report
© 2026 KPMG SLOVENIJA, podjetje za revidiranje, d.o.o., slovenska
družba z omejeno odgovornostjo in članica globalne organizacije
neodvisnih članic, ki so povezane s KPMG International Limited,
zasebno angleško družbo z omejeno odgovornostjo. Vse pravice
pridržane.
vpis v sodni register: Okrožno sodišče v Ljubljani
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osnovni kapital: 54.892,00 EUR
ID za DDV: SI20437145
matična št.: 5648556000
Independent Auditor’s Limited
Assurance Report on the
Consolidated Sustainability
To the shareholders of Nova Ljubljanska banka d.d., Ljubljana
Limited Assurance Conclusion
We have performed a limited assurance engagement on whether the
Consolidated
of
Nova Ljubljanska banka d.d.
(“the Bank”)
and its subsidiaries (collectively
, “the
Group”)
as of and for the year ended 31 December 2025, included in
the
Sustainability Statement
section of
the Group’s Business
Report, including the
information incorporated by reference, as
laid out
in
Table 46: Incorporation by reference,
within the
BP-2 Disclosures in relation to specific circumstances
section
(“
the Sustainability Statement
”)
, has been prepared in accordance with article
s
70(c) and 70(č)
of the Companies Act dated 4 May 2006 (Official Gazette of the Republic of Slovenia no. 42/2006 with
amendments
)
, including the requirements of the Commission Delegated Regulation (EU) 2019/815 of
17
December 2018 supplementing Directive 2004/109/EC of the European Parliament and
of the
Council with regard to regulatory technical standards on the specification of
a single electronic reporting
format (
“
Delegated Regulation
”)
(collectively,
“
the applicable legal requirements
”).
Based on the procedures performed and evidence obtained, nothing has come to our attention to cause
us to believe that the Group’s Sustainability Statement as of and for the year ended 31 December 2025
is
not prepared, in all material respects, in accordance with the applicable legal requirements,
including:
C
ompliance with the European Sustainability Reporting Standards (
“
ESRS
”
), including that the
process carried out by the Group to identify the information reported in the Sustainability Statement
(“
the Process
”
) is in accordance with the description set out in
the
Impacts, Risks, and Opportunity
section thereof
;
C
ompliance of the disclosures in
Appendix 1: EU Taxonomy Regulation Disclosures
(Environmental information)
section of the Sustainability Statement
with the reporting requirements
of Article 8 of Regulation (EU) 2020/852 (
“
the Taxonomy Regulation
”); and
C
ompliance of the Sustainability Statement with the XHTML format referred to in the Delegated
Regulation.
Our conclusion on the Sustainability Statement
does not extend to any other information that
accompanies or contains the Sustainability Statement
and our limited assurance report thereon, nor to
any
information within the Sustainability Statement
not in scope of our assurance engagement
(
Complementary information and other information marked as information not subject to external
174
Journey
assurance or assurance
).
We have not performed any assurance procedures as part of this engagement
with respect to such
other
information.
However, w
e audited the
Group’s consolidated
and the Bank’s separate
financial statements as of and
for the year ended 31 December 2025
prepared in accordance with International Financial Reporting
Standards as adopted by
European Union, forming part of the other information
, and our auditor’s
reports thereon are
also included with
the other information
Basis for Conclusion
We conducted our limited assurance engagement in accordance with International Standard on
Assurance Engagements (ISAE) 3000 (Revised),
Assurance Engagements Other Than Audits or
Reviews of Historical Financial Information
, issued by the International Auditing and Assurance
Standards Board (IAASB).
Our responsibilities under this standard are further described in the
‘Our
responsibilities’ section of our report.
We have complied with the independence and other ethical requirements of the International Code of
Ethics for Professional Accountants (including International Independence Standards) issued by the
International Ethics Standards Board of Accountants (IESBA
Code
), together with the ethical
requirements that are relevant to our assurance engagements on the Sustainability Statement
in
Slovenia.
Our firm applies International Standard on Quality Management (ISQM) 1,
Quality Management for
Firms that Perform Audits or Reviews of Financial Statements, or Other Assurance or Related Services
Engagements
, issued by the IAASB. This standard requires the firm to design, implement and operate
a system of quality management, including policies or procedures regarding compliance with ethical
requirements, professional standards and applicable legal and regulatory requirements.
We believe that the evidence we have obtained is sufficient and appropriate to provide a basis for our
conclusion.
Other Matter – Comparative information
The comparative information for periods prior to the year ended 31 December 2024 was not subject to
assurance. Our conclusion is not modified in respect of this matter.
Responsibility for the Sustainability Statement
T
he Management of the
Bank
is responsible for
designing, implementing and maintaining a process
to
identify the information reported in the Sustainability Statement
in accordance with the ESRS and for
disclosing this process in
Impacts, risks, and opportunity management
section
of the Sustainability
Statement. This responsibility includes:
Understanding the context in which the Group’s activities and business relationships take place
and developing an understanding of its affected stakeholders;
I
dentifying the actual and potential impacts (both negative and positive) related to sustainability
matters, as well as risks and opportunities that affect, or could reasonably be expected to affect,
the Group’s financial position, financial performance, cash flows, access to finance or cost of capital
over the short–
, medium
–
, or long
–
term;
A
ssessing the materiality of the identified impacts, risks and opportunities related to sustainability
matters by selecting and applying appropriate thresholds; and
D
eveloping methodologies and making assumptions that are reasonable in the circumstances.
The Management of the
Bank
is further responsible for the preparation of the Sustainability Statement
in accordance with the applicable legal requirements, including:
C
ompliance with the ESRS;
P
reparing the disclosures in
Appendix 1: EU Taxonomy Regulation Disclosures (Environmental
information)
section of the Sustainability Statement, in compliance with Article 8 of the Taxonomy
Regulation;
D
esigning, implementing and maintaining such internal controls that the Management
determines
are necessary to enable the preparation of the Sustainability Statement
such that it is free from
material misstatement, whether due to fraud or error; and
S
electing and applying
appropriate sustainability reporting methods and making assumptions and
estimates about individual sustainability disclosures that are reasonable in the circumstances.
Those charged with governance are responsible for overseeing the reporting process for the Group’s
Inherent Limitations in Preparing the Sustainability Statement
There are inherent limitations regarding the measurement or evaluation of the sustainability matters
presented in the Sustainability Report subject to limited assurance, which have been set out below:
As described in the
BP-2 Disclosures in relation to specific circumstances
section within
Sustainability Statement, greenhouse gas emissions quantification is associated with
measurement uncertainty as a result of both scientific and estimation uncertainty
;
reporting forward
–
looking information in accordance with
ESRS,
M
anagement
of the Bank
is
required to prepare the forward
–
looking information on the basis of disclosed assumptions
about events
that may occur in the future and possible future actions by the Group. The actual
outcome is likely to be different since anticipated events frequently do not occur as expected.
In determining the disclosures in the Sustainability Statement
, M
anagement of
the Bank interprets
undefined legal and other terms. Undefined legal and other terms may be interpreted differently,
including the legal conformity of their interpretation and, accordingly, are subject to uncertainties.
Our Responsibilities
Our
responsibilities are to plan and perform the assurance engagement to obtain limited assurance
about whether the Sustainability Statement
is free from material misstatement, whether due to fraud or
error, and reporting our limited assurance conclusion to the
Bank’s
shareholders. Misstatements can
arise from fraud or error and are considered material if, individually or in the aggregate, they could
reasonably be expected to influence decisions of users taken on the basis of the Sustainability
as a whole.
Our responsibilities in relation to the Process for reporting the Sustain
a
bility Statement, include:
O
btaining an understanding of the Process but not for the purpose of providing a conclusion on
the effectiveness of the Process, including the outcome of the Process; and
D
esigning and performing procedures to evaluate whether the Process is consistent with the
Group’s description of its Process, as disclosed in
Impacts, risks, and opportunity
section
Our other responsibilities in respect of the Sustainability Statement
include:
O
btaining an understanding of the Group’s control environment, processes and information
systems relevant to the preparation of the Sustainability Statement
but not evaluating the design
of particular control activities, obtaining evidence about their implementation or testing their
operating effectiveness;
I
dentifying disclosures where material misstatements are likely to arise, whether due to fraud or
error; and
175
Journey
D
esigning and performing procedures focused on disclosures in the Sustainability Statement
where material misstatements are likely to arise. The risk of not detecting a material
misstatement resulting from fraud is higher than for one resulting from error, as fraud may
involve collusion, forgery, intentional omissions, misrepresentations, or the
override of internal
control.
Summary of the Work we Performed as the Basis for Our Conclusion
A limited assurance engagement involves performing procedures to obtain evidence about the
Sustainability Statement. We designed and performed our procedures to obtain evidence about the
that is sufficient and appropriate to provide a basis for our conclusion. The
nature, timing and extent of our procedures depended on our understanding of the Sustainability
and other engagement circumstances, including the identification of disclosures where
material misstatements are likely to arise, whether due to fraud or error, in the Sustainability Statement
We exercised professional judgment and maintained professional scepticism
throughout the
engagement.
In conducting our limited assurance engagement, with respect to the Process, the procedures we
performed included:
O
btaining an understanding of the Process by:
pe
rforming inquiries to understand the sources of the information
used by management
(
including stakeholder engagement, business plans and strategy documents); and
i
nspecting the
Group
’s internal documentation of its Process; and
E
valuating whether the evidence obtained from our procedures about the Process was consistent
with the description of the Process set out in
Impacts, risks, and opportunity management
section
In conducting our limited assurance engagement with respect to the Sustainability Statement
, the
procedures we performed included:
O
btaining an understanding of the Group’s reporting processes relevant to the preparation of its
by
performing inquiries of the relevant personnel
and inspecting
Group’s internal documentary evidence
;
E
valuating whether material information
identified by the Process is included in the Sustainability
;
E
valuating whether the structure and the presentation of the Sustainability Statement
is in
accordance with the ESRS;
P
erforming inquiries of relevant personnel and analytical procedures on selected disclosures in the
;
P
erforming substantive assurance procedures on a sample basis on selected disclosures in the
Sustainability Statement, including selected taxonomy disclosures
O
btaining evidence on the methods, assumptions and data for developing material estimates and
forward
–
looking information and on how these methods were applied;
btaining an understanding of the process of calculating by the Group of the Green Assets Ratio
and preparing related disclosures;
E
valuating whether the standardi
z
ed reporting templates required by the Taxonomy Regulation
were appropriately used to present the key performance indicators;
A
ssessing whether the taxonomy disclosures reconcile
d,
where relevant, with the Group’s
consolidated financial data;
A
ssessing whether the Sustainability Statement
has been properly prepared in the XHTML format
referred to in Delegated Regulation
The procedures performed in a limited assurance engagement vary in nature and timing from, and are
less in extent than for, a reasonable assurance engagement. Consequently, the level of assurance
obtained in a limited assurance engagement is substantially lower than the assurance that would have
been obtained had a reasonable assurance engagement been performed.
On behalf of audit firm
KPMG SLOVENIJA,
podjetje za revidiranje, d.o.o.
Domagoj Vuković, FCCA
Certified Auditor
Partner
Ljubljana, 8
April 2026
GENERAL
INFORMATION
This chapter presents the NLB Group’s
sustainability strategy, key milestones
and recognitions, as well as our approach
to managing impacts, risks, and opportunities.
177
Journey
At NLB Group, we recognise the significant global challenges of climate change, social equity, and ethical
governance. This is why the Group has responsibly committed to “sustainable development that meets the needs
of the present without compromising the ability of future generations to meet their own needs”.
35
As a systemically
important financial institution in the region, the NLB Group has set the goal to actively contribute to the sustainable
transformation of the economy and society to a greener, more just, and inclusive future.
34 NLB Group Sustainability Journey, including subchapters Key milestones, Improved ESG Rating, Key Sustainability Performance Indicators are not subject to external assurance.
35 Definition by United Nations General Assembly, 1987
To achieve this, the Group has integrated sustainability
and ESG (environmental, social and human rights, and
governance) factors into its business model, strategy
and daily operations. Sustainability is also firmly
embedded in the NLB Group’s vision “to take care of
the financial needs of its clients and at the same time
improve the quality of life of the home region where we
operate”, and its core values which are growing people,
encouraging entrepreneurship, and improving lives.
NLB Group’s commitment to sustainability is
concentrated on the markets within the Southeast
Europe (SEE) region, where the Group operates. The
commitment extends beyond the Group’s companies in
Slovenia and Croatia, both EU members, by harmonising
a sustainable approach in financing, investing, and own
operations across companies in all other countries of
operation on the path to EU membership: Serbia, Bosnia
and Herzegovina, North Macedonia, Montenegro, and
Kosovo. Hence, the harmonisation process groupwide
considers EU legislation as well as national strategies
and laws in each market.
Since its establishment, the NLB Group has upheld a
tradition of responsible, stakeholder-centric operations.
This tradition has evolved over time, and has been
enhanced in recent years.
NLB Group has integrated
sustainability and ESG
factors into its business
model, strategy and
daily operations
178
Key milestones
· NLB joined the UNEP FI Net-Zero Banking Alliance
(NZBA).
Guided by the NZBA principles, the Group aims
to reduce emissions in credit and investment portfolios
and its own operations by reaching Net-Zero emissions
by 2050 or sooner.
· NLB Group upgraded the third Sustainability Report
by incorporating disclosures in line with EU Taxonomy
regulations, and recommendations of the Task Force
on Climate-Related Financial Disclosures (TCFD) in
reference with the requirements and recommendations
of the Financial Conduct Authority (FCA).
· Sustainability was integrated in the new Group
Strategy 2030 – New Horizons,
in which commitment
to environmental risk management and sustainable
banking is reflected in several strategic projects.
· The Climate Change Committee was established.
NLB Group adopted the Operational Emissions Net-
Zero Strategy aiming to reduce emissions from the
Group’s own operations.
· NLB Group prepared its first externally assured
prepared in accordance with
the CSRD and ESRS and incorporated in the Annual
Report. The report also integrated previously adopted
frameworks, including the UNEP FI Principles for
Responsible Banking, the Net-Zero Banking Alliance,
and the TCFD recommendation.
· NLB Group’s sustainability journey was formally
established
with an organisation-wide initiative and
the adoption of the Sustainability Programme.
· NLB signed the Principles for Responsible Banking –
United Nations Environment – Finance Initiative,
thus
committing to the UN Sustainable Development Goals
and the Paris Climate Agreement. NLB Group integrates
these commitments into its operations, financing,
investments, and societal contributions across its
regions.
· NLB Group prepared its first stand-alone
Sustainability Report in
line with national and EU
legislation, as well as regulatory requirements and
recommendations. The report was prepared in
accordance with the Global Reporting Initiative (GRI)
standards, marking the start of data-driven disclosures
on the NLB Group’s sustainability reporting.
· The Sustainability Programme was replaced by the
NLB Group Sustainability Framework
which became
the mandatory framework for all the NLB Group core
members in the region.
· The Sustainability Committee was established
as
the central sustainability-related advisory body to the
Management Board of NLB.
· The Environmental and Social Management System
(ESMS) was established
as a part of a comprehensive
risk management system within the NLB Group, aiming
to improve ESG risk management capacity in the
financing process, and to reduce credit and liability
risks arising from ESG considerations.
· For the first time, NLB Group prepared the UN PRB
Self-Assessment Report,
which was incorporated into
the second Sustainability Report.
· The comprehensive NLB Group Sustainability
Policy was established,
enhancing the existing
internal framework and reaffirming the foundation
for integrating ESG factors into the Group’s business
model, strategy, and daily operations.
· The first NLB Group Net-Zero Disclosure Report was
published,
aligned with the NZBA methodology and
reaffirming our commitment to achieving net zero by
setting the targets for reducing its financed emissions
and maintaining a coal exclusion policy.
· In the fourth Sustainability Report,
continued established disclosure practices while
adjusting its reporting processes to align with the
upcoming EU Corporate Sustainability Reporting
Directive (CSRD) and the European Sustainability
Reporting Standards (ESRS).
· Following the transition of the former Net Zero
Banking Alliance (NZBA) to the guidance framework,
the NLB Group’s climate strategy remained unchanged,
which reaffirms the Group’s commitment to achieve
Net-Zero by 2050.
· The second NLB Group Net-Zero Disclosure Report
was published,
which covered additional sectors and
expanded the coverage of the portfolio under the
Net-Zero Portfolio Strategy to 51% of the in-scope
portfolio exposure.
· NLB Group prepared the second consolidated
Sustainability Statement,
compliant with CSRD and
ESRS, which provides consolidated information on
the sustainability performance across the Group.
2020
179
Improved ESG risk
rating
The NLB Group’s efforts and progress on its
sustainability journey have been recognised by
Morningstar Sustainalytics, and S&P Global, two of
the world’s leading independent providers of ESG
research, ratings and data.
Morningstar Sustainalytics provides
an ESG Risk Rating
that measures the degree of a company’s unmanaged
ESG risk. The rating focuses on how much ESG risk could
still materially impact enterprise value after considering
how effectively the company manages those risks.
Sustainalytics uses a
0–50 ESG Risk Rating scale,
where
lower scores indicate less unmanaged ESG risk.
Ratings
are categorised as Negligible (0–9.99), Low (10–19.99),
Medium (20–29.99), High (30–39.99), and Severe (40+).
· In 2022,
the NLB Group received its first ESG Risk Rating
of
17.7 points,
becoming at the same time
the first bank
headquartered in and exclusively strategically focused
on South-Eastern Europe (SEE) to obtain this rating,
as well as the first among companies listed on the
Ljubljana Stock Exchange.
· In 2023,
the ESG Risk Rating improved by 1.7 points to
16.0 points, ranking the NLB Group in the
top 13 per
cent of all banks assessed.
· In 2024,
the NLB Group recorded a significant 5.4-point
improvement, achieving an overall ESG Risk Rating of
10.5 points. The NLB Group ranked
42
nd
among 1,027
rated banks,
positioning it in the top
percentile
among the 432 highest-rated companies in Europe.
This achievement placed the NLB Group among the
Top-rated companies in Europe
and the
Top-rated
banks globally.
At the time of preparation of this report, the latest results
were not yet available.
S&P Global
evaluates ESG risks and opportunities within
its broader Corporate Sustainability Assessment (CSA)
and uses the
S&P Global ESG Score, which ranges
from 0 to 100,
where 100 represents the best possible
performance.
Overall, the 2023–2025 period shows a total
improvement of 13 points, confirming the NLB Group’s
accelerating progress and reinforcing its ambition to
maintain strong ESG performance in the banking sector.
· In 2022,
the NLB Group scored
45 points
· In 2023,
46 points,
establishing a solid foundation
for further improvement.
· By 2024,
the score had risen to
52 points,
marking
a 6-point year-on-year increase. This improvement
aligned with strengthened ESG structures, enhanced
disclosures, and broader integration of sustainability
into core business processes.
· In 2025,
the NLB Group achieved a score of
59 points,
a further 7-point increase and its strongest result to
date, with highlighted
improvements in several key
areas
reviewed by S&P, including information security,
human capital management, and human rights
processes, signalling significant advancement across
multiple ESG dimensions.
Morningstar Sustainalytics 2024
10.5
low risk
S&P Global ESG Score 2025
59
points
180
Key sustainability performance indicators
Social
Environmental
653
New sustainable financing
retail and corporate green financing
Net asset value EUR
153
Asset management
in two sub-funds that promote environmental
and social characteristics
615
Green Bond allocation
as at 31 March 2025
tCO
eq
8.748
GHG emissions
financed and operational emissions
(market-based)
Employee engagement
in 10 NLB Group members
Net Promoter Score
28
points
Client satisfaction
in the NLB Group banking members
days/employee
7.8
Completed training
1.585
Donations in SEE region
Gender diversity
women in the NLB Management Board
40%
Gender diversity
women in the NLB Supervisory Board
employees
6,874
Completed anti-corruption training
cases
Fines for corruption and bribery
181
Awards and recognitions
In 2025, several NLB Group banking members received notable awards for their sustainability-related contributions:
for the 11
consecutive year (Dutch Top Employer Institute)
The Best Mobile and Online Bank in Slovenia award
(independent study by E-laborat)
Sports-Friendly Company
certificate (Olympic Committee of Slovenia)
Recognition for
the most sustainable campaign
for sponsorship partnership at the
Volleyball Nations League tournament in Ljubljana (SPORTO Conference)
for the second consecutive year
ESG Leaders
award for employer care (PwC)
Socially Responsible Company of the Year
(Serbian Association of Managers), awarded for the bank’s
for long-term investment in the community through the national initiative NLB Organic
Green Breakthrough of the Year
award for the NLB Organic campaign received (CSR & ESG Forum)
The Campaign with Purpose
award for three CSR initiatives: Frame of Support, A World Full of Heart Is a World
Full of Opportunities, and NLB Organic (two awards in total, including the prestigious Grand Prix for 2025)
NLB Banka, Banja Luka and NLB Banka, Sarajevo
Both banks received the
Golden BAM
award for:
• innovation in the banking sector
• introducing Smart POS services to the market
• Humanity in Action campaign
Both banks received the
Top Employer of the Year
certificate
Employer of the Year
(Kosova Chamber of Commerce)
Taxpayer of the Year
(Kosova Chamber of Commerce)
The Friend of Children
award in recognition of the bank’s significant contributions to child protection efforts in Kosovo
Kosovo’s Best Bank for Consumers
(Excellence Awards 2025, the financial magazine Euromoney)
Plaque for special contribution and
support to the Special Olympics North Macedonia
Bank of the Year
(the financial magazine The Banker)
National awards for
the best banking commercialists
(the Macedonian Banking
Association in cooperation with the Deposit Insurance Fund)
Recognition on the occasion of the 80
anniversary of the national
Red Cross
organization,
awarded to the bank for its
dedicated partnership, support, and donations
Special recognition from the
Macedonian Stock Exchange for good ESG practices
Best Bank for Customer Experience
(the financial magazine Euromoney Awards for excellence)
182
ESRS 2
BP-1
Basis for
preparation of
the Sustainability
The NLB Group consolidated Sustainability Statement
is prepared in compliance with the EU Corporate
Sustainability Reporting Directive (CSRD) and
European Sustainability Reporting Standards (ESRS)
as transposed to the Slovenian Companies Act (ZGD-1)
in December 2024, and the disclosure requirements
related to Article 8 of the EU Taxonomy and
corresponding delegated acts.
The statement aims to provide stakeholders with
information on the NLB Group’s material impacts
on people and the environment, and the effect of
sustainability matters on the Group’s development,
performance, and position. The statement describes the
material sustainability topics and their related impacts,
risks, and opportunities (IRO) identified by the NLB Group
based on the DMA conducted in 2024 and additional
IROs identified in 2025 DMA annual update. The report
also includes certain information that, according to the
DMA methodology, was not assessed as material but
provides additional insights for stakeholders.
The Sustainability Statement has been prepared on
a consolidated basis following the same principles as
those applied in financial reporting. This means that
the statement includes the parent bank NLB and all
its subsidiaries which NLB had control over as at 31
December 2025 from the date on which NLB obtained
direct or indirect control over the financial and operational
management and received a variable return.
The Sustainability Statement covers the financial
reporting period from 1 January to 31 December 2025,
except for the NLB Green Bond use of proceeds,
which includes data as of 31 March 2025 in line with
the annual issuance calendar of the Green Bond
Allocation and Impact report.
Although disclosure of comparative information in
respect of the previous period was not required for
the period before 2024, which was the first year of the
ESRS application, the NLB Group opted to present such
comparisons for the Operational carbon footprint of
the NLB Group (table 73 in the chapter
Gross Scopes
1, 2, 3 and Total GHG Emissions
), which includes
disclosures for the fiscal years 2019 to 2025.The Group
also described the capacity-building and training
information for the governance bodies, covering the
three-year period from 2023 to 2025. Only disclosures
for the fiscal years 2024 and 2025 were subject to
external assurance.
The NLB Group’s Sustainability Statement and
DMA were prepared based on the available data.
Data collection and assessment in the downstream
value chain and certain non-EU and non-strategic
NLB Group members are still developing. Therefore,
some data were unavailable or inapplicable, leading
to the use of management judgments, estimates,
and third-party data, with explanations provided
for any gaps.
NLB Group will continue its efforts to enhance data
governance, upgrade IT solutions, and will continue to
engage in industry-wide initiatives to standardise and
improve sustainability data quality.
NLB Group’s DMA and the Sustainability Statement
consider its entire value chain: upstream, its own
operations, and downstream.
For details, please refer to chapters
NLB Group’s Value
Chain
; and
Impact, risk and opportunity management –
Double Materiality Assessment
No classified or sensitive information corres-
ponding to intellectual property, know-how,
or innovation results has been omitted from
the Sustainability Statement.
The Group partially used an exemption from disclosure
of impending developments related to the sustainability
information about the Group’s value chain for the
first three years after the CSRD came into effect. The
partial exemption refers to cases were all the necessary
information regarding the Group’s value chain was
not available or could not be obtained. In such cases,
explanations and, wherever applicable, estimates are
provided alongside respective disclosures. In addition,
consistent with the ESRS Delegated Act Quick Fix, the
Group adopted applicable phase-ins, including the
ESRS E1-9 anticipated financial effects (qualitative-only/
omission during the permitted period) and, where
threshold conditions are met, selected ESRS S1 datapoints.
183
BP-2
Disclosures in
relation to specific
circumstances
Time horizon
Impacts, risks, and opportunities were assessed over
time horizons as defined in ESRS, namely short (1 year),
medium (1–5 years) and long-term (more than 5
years), with the exception of physical risks. These were
assessed for the following time horizons:
· short-term:
until 2030;
· mid-term:
2030–2050;
· and long-term:
2050–2100, as internal methodology
relies on studies and scenarios mainly project
temperature and climate change until 2100.
Value chain estimation, sources of estimation and
outcome uncertainty
When disclosing metrics for downstream value chain
data, the information includes data from clients and
estimates from third-party providers or sector averages.
These estimates may significantly impact the reported
information, and the Group cannot influence these
estimates. Hence, reported GHG emissions data reflect
measurement uncertainty due to methodological and
data limitations, including reliance on third-party data.
Our analysis and climate targets use estimates based
on recognised frameworks available at the time. As
methods and data evolve, our sources and figures may
become outdated. GHG emission factors quality are
expected to increase as more data becomes available
and associated companies are included. In cases where
the disclosed quantitative metrics and monetary amounts
were subject to a high level of measurement uncertainty,
this is stated and explained along the metrics.
Expectations, forecasts and statements
Sustainability targets and initiatives, particularly
climate-related ones, require long-term horizons and
forward-looking parameters. Future developments
described in this Sustainability Statement are based
on current expectations, projections, and estimates,
which involve several factors that will come into play
in the future. These factors include evolving science,
methodologies, standards, market conditions,
technological developments, data maturity and
availability, data accuracy, and regulatory changes.
Changes in preparation or presentation
of sustainability information and reporting
errors in prior periods
Based on a deeper understanding of the continuously
evolving sustainability data frameworks, as well
as improvements in data collection, calculation
methodologies, and internal controls, certain changes
were made to the presentation of sustainability
information compared to the previous reporting period,
as outlined below:
In the chapter E1 Climate Change: Additional financed
emissions targets were disclosed, and certain
non-material discrepancies related to the 2024
operational emissions calculations were identified.
In the chapter S1 Own Workforce: The reporting scope
was expanded to include all NLB Group members,
methodologies for selected disclosures were improved,
and a new employee engagement target was
introduced.
These changes are explained in detail in the Accounting
policy and reconciliation sections alongside the
presentation of metrics and in the notes to the tables.
Disclosures stemming from other legislation
or generally accepted sustainability reporting
pronouncements
NLB Group’s Transition plan, disclosed in the chapter
Environmental Information, applies also Net-Zero
Banking Resources developed by UNEP FI (former
NZBA guidelines which phased out in October 2025).
Use of phase-in provisions
In preparing this Sustainability Statement, the NLB
Group applied certain phase-in provisions under the
ESRS framework. While the Quick Fix Delegated Act
(July 2025) permits to delay disclosures of selected
datapoints for fiscal years 2025 and 2026, the Group
has chosen to retain most disclosures from the 2024
Sustainability Statement to ensure comprehensive and
comparable information. Thus, this report also includes
certain detailed disclosures, which could be phased-in,
specifiically under the standards S3 – Customers and
End-Users and S4 – Affected Communities, as well as
selected S1 – Own Workforce datapoints (S1-13 Training
and Skills Development, S1-14 Health and Safety, S1-15
Work-Life Balance) ahead of their mandatory timeline.
In line with Quick Fix Delegated Act, datapoint SBM-3
Anticipated Financial Effects (para. 48(e)) is reported
qualitatively only, without monetary figures.
Defined financial metrics and
targets support the strategic
ambition of the NLB Group
184
Incorporation by reference
Parts of ESRS disclosures in this Sustainability Statement
are incorporated by reference to other sections of the
Annual Report as indicated in the table below. The
references are detailed on the stated pages of the
Table 46:
Incorporation by reference
Disclosure requirement
Chapter in the Annual Report
Page
GOV-1 The role of administrative, supervisory,
and management bodies,
page 185
The Supervisory Board
118
The Management Board
121
The appointment or replacement of members of the management or supervisory bodies, subchapters:
• The Supervisory Board
• The Management Board
139
Information about the composition and work of the Management and Supervisory boards and their committees
141, 142
SBM-1 Strategy, business model, and value chain,
page 202
70
169
Other references in this Sustainability Statement to
other information, outside the Business Report or
the Financial Report, which are not included in the
table above (such as links to summarised policies or
additional information available on the websites of the
NLB Group members), are for informational purposes
only and are not subject to external assurance. The
contents of such other documents or websites as well as
divider pages throughout the Sustainability Statement
are not incorporated by reference into this Sustainability
Statement, nor should they be considered part of it for
any purpose.
185
GOV-1
The role of
administrative,
supervisory and
management bodies
Composition
NLB Group consists of NLB as a parent bank and
members of the NLB Group. These are independent
legal entities, each with its own management bodies
and statutory duties and responsibilities in line with the
legislation of its operating market. Detailed organisation
is presented in the
Business part of this report, NLB Group
Chart, page 169
The NLB’s corporate governance is based on a two-tier
system in which the Management Board manages the
daily operations, and the Supervisory Board controls and
supervises the Management Board’s work.
The composition of the NLB Management Board and
Supervisory Board, including the number, representation
of employees and other workers, the information on the
Supervisory Board Independancy are presented in the
following chapters of the Business Report:
and in the
Corporate Governance statement
The appointment or replacement of members of the
management or supervisory bodies
Information about the composition and work of the
management and supervisory boards and their
committees
The relevant experience of the Management Board
and Supervisory Board is described in chapter
Governance of sustainability-related impacts, risks, and
opportunities
. Detailed information on their CVs and
expertise are publicly available on the NLB website
(The Management Board, The Supervisory Board).
Diversity
The general diversity framework aimed at management
bodies is stipulated in the Policy on the Provision
of Diversity of the Management Body and Senior
Management of NLB (hereinafter: Diversity Policy). As
part of its ongoing efforts, NLB is progressively adapting
these diversity principles across its banking members,
prioritizing compliance in regions where local regulations
mandate such policies. Currently, NLB actively monitors
gender diversity ratios and raises awareness of the
importance of gender balance in management bodies.
The main goal of the Diversity Policy is ensuring that
the composition of the management body and senior
management encompasses a collective proficiency
in knowledge, skills, and experience, while taking into
consideration business and strategic goals and principles
of meritocracy. This comprehensive approach aims
to foster a deep understanding of the NLB Group’s
strategy, challenges, and the associated risks. The
diversity principles are considered when appointing
or re-appointing members of the management body
and senior management (in line with internal policies
for selecting suitable candidates) and also in the
annual assessment of the collective suitability of the
management bodies.
The Diversity Policy also establishes a diversity
framework across the following dimensions:
Gender diversity:
ensuring a balanced pool of
candidates during recruitment, promoting adequate
gender representation in the management. If two
candidates for the management body meet all criteria
and gender representation targets are unmet, the
underrepresented gender will be selected.
Age diversity / generational diversity:
attracting
candidates across age groups to reflect their
demographics and ensuring a balanced representation
of younger and older members in management.
Professional competencies, skills and experience:
ensuring diverse knowledge, skills, and experience of the
management body and senior management, adhering
to criteria like experience, reputation, management
of potential conflicts of interest, available time and
independence.
Continuity:
maintaining a suitable ratio between the
existing and new members by not changing all members
of the management body or senior management
simultaneously when their mandates expire.
Representation of foreign nationals and international
experience:
ensuring that the management body and
senior management have international experience
across a range of areas.
Personal integrity:
the management body and
senior management must demonstrate high personal
integrity, following the NLB Group Code of Conduct.
Geographical provenance:
seeking diverse
geographical backgrounds in the management body
and senior management to ensure a suitable knowledge
of the culture, market characteristics, and legal
framework in the areas where the NLB Group operates.
Target representation of the management body is
achieved through a predefined succession and role-
filling plan as set out in the Articles of Association.
In line with the Diversity Policy, the conditions
and required profiles for management roles are
established before appointments and various
recruitment pathways are used to attract a wide
range of candidates. NLB regularly monitors if target
representation has been achieved.
NLB amended the Diversity Policy in 2025 with inclusion
of provisions from the new EU Directive regarding gender
balance, which was transposed to Slovenian Companies
Act (ZGD-1) in December 2024.
Pursuant to these
provisions, NLB has defined the gender balance targets
it aims to achieve. The Bank targets at least 40%
representation of the underrepresented gender (i.e.
women) among members of the Supervisory Board, in
line with regulatory requirements. For the Management
Board, NLB has set a target of 14% representation
of the underrepresented gender (i.e. women).
While
the Companies Act is binding only for NLB, we aim to
include its principles in Diversity Policies in the NLB Group
banking members and other NLB Group members as
best practice and where relevant.
186
Table 47:
Share of women in governance bodies at the end of 2025
Female
(number)
Female
(%)
Female
(number)
Female
(%)
40%
Financial core members
85
35
41%
49
NLB Group members
97
41
42%
65
Notes: NLB: parent bank
Financial core members:
• All banks: NLB and six subsidiary banks - NLB Banka, Sarajevo, NLB Banka, Banja Luka,
NLB Komercijalna Banka, Beograd, NLB Banka, Prishtina,
NLB Banka, Skopje, NLB Banka, Podgorica
• Leasing companies: NLB Lease&Go, Leasing Ljubljana and subsidiaries - NLB Lease&Go, Beograd, NLB Lease&Go, Skopje, Mobil Leasing, Zagreb
• Asset management companies: NLB Skladi, Ljubljana and subsidiaries – NLB Fondovi, Beograd, NLB Fondovi, Skopje
Table 48:
Diversity of the NLB management bodies and senior management (actual and plan) breakdown by diversity objectives
NLB Supervisory Board
NLB Management Board
NLB Senior Management
NLB Supervisory Board
NLB Management Board
NLB Senior Management
Status
Plan
Status
Plan
Status
Plan
Status
Plan
Status
Plan
Wide range
of knowledge,
skills and
professional
experience
experience of
the members in
different areas
Medium
Medium
Medium
Medium
Medium
Continuity of
composition
of the
body
Personal
integrity
Geographical
provenance
Low
Low
Low
Low
Age structure
20-30 = 0
20-30 = 0
20-30 = 0
30-40 = 0
30-40 = 0
31-40 = 2%
to 10%
41-50 = 1
41-50 = 2
40-50 = 44%
to 40%
18
51-60 = 6
51-60 = 5
50-60 = 52%
to 40%
18
16
60+ = 3
60+ = 0
60+ = 2%
to 10%
Share of women
44%
45%
42%
30%
42%
(i) The plan was restated in 2025, from 30% to 14%, due to the changed composition of the Management Board (from five men and one woman to six men and one woman); accordingly, the Diversity Policy was also updated.
187
Governance of
sustainability-related
impacts, risks, and
opportunities
NLB Group has established a comprehensive
framework for sustainability-related governance.
The framework encompasses monitoring of
sustainability-related IROs, setting of targets,
and monitoring progress towards achieving them.
The framework also sets out the roles, responsibilities
and procedures, as well as reporting lines for:
the Supervisory Board of NLB and the supervisory
bodies of the NLB Group members, and their
committees,
the Management Board of NLB and the management
boards of the NLB Group members, and their
committees,
the NLB Sustainability Unit,
competence lines and organisational units in NLB and
the NLB Group members,
internal control functions.
The framework, as well as
sustainability-related roles
and responsibilities
for all the above-mentioned bodies
and functions are outlined in two internal documents:
the Sustainability Policy, and Standard and Rulebook for
Sustainability Management. As their sustainability roles
are intertwined with their scope of work, they are also
described in domain-specific internal rules of procedures.
NLB Group acknowledges the complexity and
interconnectivity of sustainability matters therefore
all business areas are involved in sustainability
governance to some extent.
The highest responsibility
for managing and overseeing sustainability and
related impacts, risks, and opportunities lies with
the management boards and supervisory boards
of each NLB Group member. In accordance with the
Group governance, collective decision-making and
consultative bodies are appointed by the management
and supervisory bodies to execute tasks within their
respective powers. Operational responsibility is
assigned to competence lines, organisational units,
and sustainability experts, which manage and monitor
impacts, risks, and opportunities within their specific
36 The assessment scale: A=absent, L=low, ML=medium-low, MH=medium-high and H=high
areas of work, expertise and authority. The progress
is monitored through daily operations and is reported
regularly to the management boards or its respective
bodies and quarterly to the Sustainability Committee.
In accordance with the Banking Act and the EBA
guidelines on assessing the suitability of members of
the management body (i.e. the Management Board and
the Supervisory Board) and holders of key functions,
NLB carries out self-assessments of the collective
suitability of its management body, including its
collective knowledge.
By doing so, NLB detects potential
deficiencies in the collective suitability and ensures that
the management body always has a wide range of
knowledge, skills and experience to be able to understand
the NLB Group’s activities and its main risks. In this context,
climate-related and other ESG risks and opportunities,
as well as broader sustainability considerations,
have become increasingly important topics for the
Management Board and the Supervisory Board alike.
Once a year, the Supervisory Board assesses the
composition of the Management Board,
performance,
potential conflicts of interest of individual members,
and performance of individual members and the
Management Board as a whole, as well as its efficiency.
If it establishes that the number of the members of
the Management Board is inadequate or that the
number of members of the Management Board needs
to be increased, or that certain knowledge, skills and
experience are lacking, or that the members of the
Management Board are no longer qualified to perform
this function because they do not meet the required
conditions, or because one or several members are
unsuitable and thus the Management Board as a whole
no longer meets the required collective suitability, the
process of finding a suitable candidate (or candidates) is
started. In 2025, the Management Board was expanded
by one member, who joined the Bank in the beginning of
June as Chief Transformation Officer.
The collective suitability of the members of its
management bodies covers six major pillars:
business
model requirements, governance, risk management,
compliance and audit, management and decision-
making, climate and environment risk and experience
overview of its members. Each of these pillars relates to
several sustainability topics, such as (and not limited to):
discovering and exploiting opportunities with regard to
business sustainability, i.e. actions of the company that
influence the reduction of adverse environmental and
social impact, social, ethical, and professional standards,
risk strategy, risk culture and risk appetite, internal
culture, understanding of climate and environmental
risks, remuneration, compliance, whistleblowing, group
governance, and internal controls. The Supervisory
Board conducted a collective assessment of
sustainability topics in November 2025, concluding that
their knowledge, skills, and experience are generally
high. Similarly, the Management Board’s assessment in
November 2025, which included the assessment of the
same pillars, also received a high score.
36
The management and supervisory bodies of the NLB
Group core financial members are expected to have in
particular adequate competences regarding the climate
and other environmental risk,
which is stipulated in
the internal policies for suitability assessments and Fit
and Proper procedures (the Policy on the Selection of
Suitable Candidates for Members of the Supervisory
Board of NLB and the Policy on the Selection of Suitable
Candidates for Members of the Management Board of
NLB). As stipulated in both policies, the selection process
for the management bodies’ members encompasses
seven steps: identification of the need to search for
and nominate a candidate for the member, definition
of the profile, search for candidates, selection of the
candidates, “Fit & Proper” assessment of the candidates,
proposal for appointment of a candidate, appointment
of a candidate as a member of the management
body. In NLB, candidates provide a self-assessment
of their competencies in the questionnaire, which are
further assessed by the HR department and then at the
Nomination Committee, which submits an opinion to the
Supervisory Board. In the second step, their competencies
are also assessed by the Bank of Slovenia and the ECB
as part of the licensing procedure. The assessment of
climate-related competencies is indirectly included
also in the Fit and Proper procedures of management
and supervisory bodies in other NLB Group financial
members, as part of the overall risk assessment.
Throughout 2025 and in previous years, the NLB Group
implemented a structured set of sustainability-focused
trainings tailored to different governance levels
and stakeholder needs. A key component was
188
the capacity building of Management Boards
across all banking members through programmes
addressing strategically relevant environmental,
social, and governance topics. In addition, several
Management and Supervisory Board members
contributed as speakers and expert participants at
sustainability-focused conferences and professional
events. These combined activities supported
continuous capability development and enhanced the
Group’s readiness to lead sustainability integration
across all markets of operation.
Management Boards capacity building
37
Training for the
members
in 2025 focused on responsible banking, digital
transformation, and artificial intelligence, reflecting
the Group’s strategic shift toward technology-enabled
and sustainable operations. In previous years,
2023 and 2024, programmes centred on human
rights, cybersecurity risk, and compliance, ensuring
a strong foundation in ethical conduct and
regulatory governance.
The Management Board in
completed training sessions on AML/
CTF, customer and data protection, anti-corruption,
insider-information management, sanctions compliance,
operational risk, and business continuity, further
strengthening governance, regulatory alignment, and
digital transformation capabilities. In 2023 and 2024,
training focused on fraud prevention, cybersecurity,
information security, business continuity, as well as the
AI’s strategic impact, digital strategy, and sector-specific
cybersecurity through executive programmes and
industry forums.
During 2025, the Management Board members in
completed training on AI
in banking, GDPR, banking law, and governance
onboarding, strengthening alignment with Group and
local standards. In earlier two year they also completed
programmes in cybersecurity, AML/CTF, responsible
banking, and business coaching, supported by
mandatory ESG, AI, and compliance courses.
In recent years, the development of the Management
Board in
centred on ESG
37 In the Capacity building and training section, the scope of the external review covered only information for 2024 and 2025.
38 In the Management Boards capacity building section, the scope of the external review covered only information for 2024 and 2025.
integration, cybersecurity, AI tools, and leadership,
complemented by workshops on payments, risk,
and employee well-being. In 2025, advanced
modules on regulatory compliance, ICT risk, and
sustainability-focused leadership enhanced oversight
of transformation and ESG priorities.
In 2025, the Management Board members in
Banka, Skopje
strengthened their capabilities through
training programmes and conferences focused on
leadership, innovation, digital transformation, and
AI adoption, complemented by targeted trainings in
ESG compliance, cybersecurity, and climate-related
governance (the conference for Climate Risks,
Climate Governance Structure Enhancement and
financial stability). In 2024, development was focused
on operational and climate risk, payments and
financial services innovation, and participation in
conferences and panels supporting broader digital and
sustainability themes, such as youth integration and
inclusion, cybersecurity and digital transformation.
During 2023 – 2025, the Management Board members
in
enhanced their competencies
through core governance and sustainability trainings,
mostly by attending key national and regional
sustainability and finance events, focused on
sustainable finance and ESG trends.
In 2025,
members completed programmes focused on data
and AI literacy, digital transformation, ESG and
sustainable finance, leadership development, and
change management. Training in 2024 was focused on
AI applications, cybersecurity, risk management, and
environmental and social management, while in 2023
was centred on strategic planning competencies.
Supervisory Boards capacity building
38
Over the past three years, NLB Supervisory Board
members have continued to strengthen their
sustainability and governance capabilities through a
diverse set of targeted programmes. In 2025, training
advanced further with a session on the implications
of new sustainability-related legislation (ZGD1M),
requirements stemming from ECB and EBA ESG risk
management, and webinars on Sustainability Reporting,
including the evolving role of boards and the impacts
of the Omnibus legislative package. In 2024, their
development expanded with INSEAD’s
of ESG and Sustainability,
complemented by training
on the Corporate Sustainability Due Diligence
Directive, Executive and Non-Executive Remuneration,
Cybersecurity, and Governance and Risk Culture.
In 2023, they engaged in the
Sustainability Leadership
Programme,
explored Diverse and Effective Boards and
Committees in a Changing and Competitive Landscape,
and participated in an internal session on ESG –
Regulatory Requirements and Commitments.
Across the region, Supervisory Board training activities
continued to strengthen competencies in sustainability,
governance, and risk management. In NLB Komercijalna
Banka, Beograd, development focused on deepening
understanding of ESG principles and broader
sustainability priorities, including evolving leadership
expectations. In NLB Banka Banja Luka, Board members
enhanced their capabilities through programmes
on cybersecurity, ESG awareness, and regulatory
compliance related to financial crime prevention. In NLB
Banka Skopje, discussions and trainings emphasised
modern banking trends, the evolving role of Board
members, and the strategic importance of digital
transformation and cyber resilience. In NLB Banka
Sarajevo, annual training cycles reinforced knowledge in
ESG topics, cybersecurity preparedness, and compliance
with emerging banking and data-protection regulations.
In 2025, NLB also continued to participate in the
Chapter Zero Slovenia
initiative, which was launched
in April 2023 under the patronage of the Slovenian
Directors’ Association (SDA) and British-Slovenian
Chamber of Commerce (BSCC). Taking part in this
initiative enables the Supervisory Board members
to build their capacity in regard to principles and
frameworks for climate change strategy and action.
An initiative is underway to extend collaboration into
Chapter Zero Adriatic, enabling the inclusion of all NLB
Group members across the region. This expansion will
further strengthen climate-governance competencies,
deepen cross-market alignment, and support the
Group’s long-term strategic commitment to board-level
sustainability leadership.
189
Figure 67:
Organisation of sustainability management in the NLB Group
Internal Controls
All bodies,
competence lines,
and organisational
units manage
sustainability-
related IROs within
their respective
work areas and
responsibilities,
reporting to their
respective superiors,
or boards.
Appointed sustainability profiles Sustainability Managers/Coordinators, Sustainability Representatives, ESG Risk Stream Coordinator, ESMS Officers, ESM Teams, etc. who are responsible for active
collaboration with Sustainability Unit, for managing and executing the sustainability initiatives in their business lines and locally and to respond to their Management Boards.
The Audit Committee
The Risk Committee
The Nomination Committee
The Remuneration Committee
The Operations and IT Committee
Overseeing the management of sustainability-related IROs
Managing sustainability-related IROs and reporting to the Supervisory Board
Several Working and Advisory
Bodies appointed by
Advisory Body
Sustainability Committee
Discussing key topics and
monitoring progress in the
management of sustainability-
related IROs across NLB Group
Collective Decision-Making Body
Corporate Credit Committee
Assets and Liabilities Committee
of NLB d.d. and NLB Group
NLB Operational
Group Real Estate Asset
Management Committee
Sales Committee
Risk Committe
Change the Bank Committee
Climate Change Committee
Strategy and Business
Development Division -
Sustainability Unit
Sustainability Unit makes
proposals related to Sustainability
Policy, drives and oversees the
implementation of sustainability-
related roadmap, measuring
results and reporting on the status
Sustainability management in NLB Group members
Data and Artificial Intelligence
Steering Committee
Sustainability-related risks are included in the NLB Group's internal control system. This system is designed to ensure that a process
and measures are in place for each key risk to actively reduce and manage that risk, and that the process or measures are
effective for this purpose.
190
Figure 68:
Organisation of sustainability management in the NLB Group
NLB Group Steering co-operates in the process of sustainability/ESG harmonization
and management in NLB Group banking members
(parent bank)
Supervisory Board,
Management Board,
Committees
Sustainability Unit
Head of Sustainability
Sustainability Coordinators
ESG Coordinator
Risk Stream + ESMS Team
(Specialists and Officers)
representatives in key
OUs that constitute CL
Banking members
Supervisory Board,
Management Board,
Sustainability-related
body (committee,
workgroup…)
Sustainability Manager
and a substitute/deputy
OR Sustainability Unit
OR Sustainability Advisor
to the MB
ESMS
Officer(s)
Representatives in key
OUs that constitute CL
Internal controls in each NLB Group member through the first (organizational units), the second (risk management, compliance), and the third level of control (internal audit)
Mutual collaboration among all bodies, competencel lines, organizational units, sustainabilty profiles,
capacity and culture-building
Leasing and asset
companies
Sustainability-related
body (committee,
workgroup…)
Sustainability Manager/
Coordinator and
a substitute/deputy
Representatives in key
Non-financial core
members
Coordinator and
a substitute/deputy
Coordinating, delivering and overseeing
an overarching NLB Group sustainability
policies, strategies, guidelines,
expert advisory
Delivering and overseeing ESG Risk
management framework, including credit
process, stress testing, business continuity
Delivering and overseeing busines lines
specific policies, strategies, guidelines,
expert advisory
Sustainability matters
are integrated in NLB
Group’s established
governance rules.
Specific committees
on sustainability matters
are established.
Central sustainability / ESG
steering at NLB and NLB
Group level is ensured
is implemented in other
business areas through other
key Competence Lines /
Organizational Units
ESG Risk Management is
implemented throughout the
Risk Competence Line
Mandatory body/role/profile
Optional body/role/profile
Non-core
members
Coordinator
and a deputy
Climate Change
ESMS
Officer(s)
– only for leasing
companies
191
Governance bodies
The Supervisory Board of NLB and supervisory bodies
of the NLB Group member companies perform their
function by monitoring operations of an individual
NLB Group members (including sustainability), within
their competencies in line with the local legislation, and
in accordance with the established internal policies:
Corporate Governance Policy in NLB, the NLB Group
Governance Policy and the Guidelines. Moreover, the
Supervisory Board of NLB monitors the operations of the
entire NLB Group within their competences by obtaining
information on operations of the NLB Group members
and performing site visits.
The Management Board of NLB or the Board of
Directors in the NLB Group member represent the entity
and manage its daily operations, independently and at
its discretion, as provided by the applicable laws and
the articles of associations. The Management Board of
NLB represents and acts on behalf of NLB, including the
governance of the entire NLB Group.
The Governance bodies of NLB and other NLB Group
members are expected to follow regulators’
39
guidelines
(expectations and principles) regarding sustainability
and ESG matters in the NLB Group. Their key
responsibilities include:
integrating sustainability and ESG (environmental,
social, governance) into business strategy and risk
management,
allocating roles for sustainability matters, appointing a
board member responsible for ESG,
assessing board members’ knowledge of sustainability
and climate risks,
overseeing sustainability and ESG risks,
aligning remuneration policies with sustainability and
ESG goals,
ensuring adequate resources for managing
sustainability, including training and appointing
experts.
To assist and advise in sustainability implementation
processes, as well as to execute individual tasks within
the powers of the Management Board, different collective
decision-making bodies and consultative bodies that are
39 Expectations for significant institutions stipulated in the Guide on climate-related and environmental risks, Supervisory expectations relating to risk management and disclosure, ECB, November 2020, taking into account the materiality
of their exposure to climate-related and environmental risks and in connection with Basel Committee Principles for the effective management and supervision of climate-related financial risks, Basel Committee on Banking Supervision
(BCBS), June 2022.
appointed by the Management Board for execution of
individual tasks within the powers of the Management
Board all play a significant role in implementing
sustainable finance and sustainable operations, namely:
the Corporate Credit Committee, Assets and Liabilities
Management Committee of the NLB Group, NLB
Operational Risk Committee, Change the Bank Committee,
Risk Committee, Group Real Estate Management
Committee, Sales Committee, Retail Credit Committee, etc.
Committees identify and address IROs related to
environmental, social, and governance issues within
their area of work. Committees operate in line with
their rules and procedures and regularly report to
the NLB Management Board. Meetings are convened
regularly and frequently, in accordance with the meeting
schedule. Ad-hoc meetings are convened if certain
issues require immediate attention. In 2025, the majority
of meetings were held once a week, some of them
monthly or every two or three months.
The expert support for the NLB Supervisory Board’s
work is provided by its five committees, namely:
the Audit Committee, Risk Committee, Nomination
Committee, Remuneration Committee, and the
Operations and IT Committee. They all participate in
sustainability-related matters and discuss the proposed
materials and proposed resolutions of the Management
Board in individual areas intended for discussion or
adoption at meetings of the NLB Supervisory Board. In
line with the internal rules and procedures committee
meetings are convened according to the financial
calendar prior to each Supervisory Board session. In
2025, there were 17 meetings of the NLB Supervisory
Board’s committees altogether.
The Supervisory Board’s committees are mainly
established in the NLB Group banking members but
may also exist in other members if required by specific
regulations. In line with the specific needs of a member
company, the Supervisory Board may also establish
other committees and bodies.
In addition, the NLB Group has established
committees
that are dedicated exclusively to sustainability
matters,
i.e. the Sustainability Committee in NLB and
similar bodies in the NLB Group members,
and the NLB Climate Change Committee.
The NLB Sustainability Committee is the central
sustainability-related advisory body
to the
Management Board of NLB. The Committee oversees
the integration of the ESG factors into NLB and the
NLB Group members’ business model in a focused and
coordinated way across the Group and issues opinions,
recommendations, initiatives, and takes relevant
decisions when needed. The Committee provides the
overall vision and sustainability strategy, discusses,
develops, and validates sustainability strategies, policies,
initiatives, methodologies, KPIs and other relevant
documents and procedures, and submits them to the
NLB Management Board for approval. The committee
also decides on specific external partnerships and
agreements and ensures cohesion of the overall
sustainability activities with the Group’s mission. The
Sustainability Committee influences sustainability-related
strategic objectives and monitors their development
and implementation. It is convened quarterly, and is
composed of the senior officials across all areas of the
Bank, and chaired by the CEO of NLB. The Rules of
Procedure of the Sustainability Committee determine
the composition and powers of the Committee, its
membership and other details regarding its purpose.
NLB Group members can establish local sustainability-
related bodies.
To this end they consider the nature
of work, scale and complexity of the activities and
organisational structure of the member company, and
adopt the basic rules of procedure of such a body.
Sustainability-related bodies can be established in
various forms, such as sustainability teams, project
groups, working groups, committees, etc., and may
include internal and external members. Members of the
local sustainability-related body are appointed by the
Management Board of the NLB Group member.
The Climate Change Committee
has full authority
and responsibility over the development and
implementation of the NLB Group Net-Zero Strategy,
to streamline decision-making and enhance
accountability related to the set decarbonization
targets. The Climate Committee is composed of key
192
individuals who cover both strategic and operational
aspects of the decarbonization efforts. The Committee
comprises all seven members of the Management
Board, as well as at least six core team members. The
core team members include the project-lead from the
Sustainability Unit and representatives of Global Risk,
Retail Banking, Corporate Banking, Data/IT and Group
Steering divisions/departments. The composition
of the committee ensures a holistic approach to
the decarbonization process. It brings together
executives and experts from various fields, providing
comprehensive guidance and insight. This collaborative
effort aligns different areas of the organisation,
enhancing interdepartmental coordination and
facilitating effective decision-making.
The Sustainability Unit
The Sustainability Unit is set up within the Strategy and
Business Development Division (which is part of the
CEO stream) in the parent bank NLB. In this manner,
sustainability in the NLB Group is coordinated through
the central coordination team. The team consists of
sustainability coordinators and is led by the head of the
Sustainability Unit, who reports to the director of the
Strategy and Business Development Division, reporting
directly to the CEO of NLB. The latter also reports to
the Management Board and Supervisory Board of
NLB. The Sustainability Unit is the overall coordinator
of sustainability management and closely cooperates
with individual competence lines which are responsible
owners of the entire process in their field of work,
without unduly infringing upon the established internal
governance system and control functions.
Competence Lines
Sustainability and ESG are important topics that
need to be strongly embedded in all key business
areas of the NLB Group. Each key competence line is
therefore responsible for alignment and oversight of the
implementation of sustainability and ESG matters in its
field of work. Relevant sustainability and ESG matters
are communicated to the relevant key competence line
in advance by the Sustainability Unit. The established
governance mechanism of the competence lines in
general is stipulated in the NLB Group Governance
Policy and Minimum Standards for Competence
Lines. Consequently, in the context of harmonisation
and standardisation of the NLB Group operations in
terms of sustainability and ESG, the main roles of key
competence lines are to:
monitor that all NLB Group members nominate
sustainability representatives in the competence line’s
field of work,
ensure that the relevant rules and principles
(Group-wide) pertaining to sustainability and
ESG are incorporated into the competence line’s
documentation framework,
monitor that members of the NLB Group operate in
accordance with the Group-wide rules and principles of
sustainability and ESG relating to the competence line’s
field of work.
NLB Group members are responsible for complying
with the local or sector-specific regulatory requirements
applicable in the country of each NLB Group member.
Sustainability expert profiles
In the NLB Group member sustainability expert profiles
(roles) are appointed and they are responsible for
implementation of sustainability matters within their
scope of work. An NLB Group member may appoint
one or several sustainability profiles (roles), subject
to its size, scope and field of work, such as: head of
sustainability, sustainability coordinator/manager,
sustainability coordinator/manager deputies, ESG risk
stream coordinator, ESMS officer, ESMS Team, ESMS
Team Coordinator, and sustainability representatives in
organisational units or competence lines.
Internal controls
To ensure efficient and consistent implementation
of strategies and operations of the NLB Group, its
processes and procedures, protection of the value of
bank assets, and reliability and integrity of accounting
and management data and information, an efficient
system of internal controls has been set up in the NLB
Group members. The adequacy of internal control
mechanisms is defined based on the independence,
quality and applicability of the rules and controls of
performance of organisational, business and work
processes of the internal controls in the NLB Group,
and the internal control functions. The foundation is
defined by the internal document NLB Internal Control
System, which outlines the internal control system and
the responsibilities for its establishment, continuous
operation and improvement. In accordance with internal
procedures, the internal document is also implemented in
the NLB Group members.
Sustainability impacts, risks, and opportunities are
integrated into the NLB Group’s internal control system
through three levels of defence. Each level has clearly
defined sustainability-related responsibilities, ensuring
effective management and oversight.
First line of defence
First-level controls ensure proper implementation of
business activities in each organizational unit. The
competent unit supervises and implements procedures
according to the Rules on Authorisations and Signing.
All units are the first line of defence, responsible for daily
risk management in climate and sustainability matters,
especially frontline employees in corporate, retail, and
financial markets. Their main responsibilities include:
conducting client activities within the ESMS framework
and managing climate and ESG risks,
gathering sustainability profiles of clients and
identifying new commercial opportunities,
informing clients about new sustainable banking
products while avoiding greenwashing,
providing clear directions on new products
and processes,
managing ESG risks related to their work,
ensuring data for reporting and disclosures meet
industry standards,
participating in awareness activities and training on
sustainability topics.
Back-office employees also identify and manage
sustainability impacts, risks, and opportunities in their
work, following internal principles and procedures,
reporting to superiors, and engaging in training.
Second line of defence
Second-level controls are divided between internal
control functions, risk management and business
compliance; the latter carries out independent controls
and supervision over the operations of the first line
of defence.
The risk management function defines the rules for
risk appetite, strategy, policies, and ESG and climate-
related risks. It focuses on holistic risk management
and cross-risk oversight to enhance risk steering and
193
mitigation within the NLB Group. Additionally, it ensures
data for reporting and disclosures meet the industry
standards and provides training on efficient ESG risk
management, especially for climate-related risks.
The business compliance function supervises and
ensures compliance with the regulatory framework in
the NLB Group. It identifies, assesses, prevents, and
monitors risks to compliance and integrity, including
those related to ESG and climate. Responsibilities
include overseeing the implementation of laws,
directives, standards, and regulations, and providing
guidance to ensure compliance.
In line with the internal document Rules on Management
of Changes in Legal Environment, managing changes
in legal environment includes climate-related and
ESG risks. Compliance function monitors regulatory
developments, communicates updates to relevant
units through internal channels, such as newsletters
on regulatory changes, and participates in the general
sustainability activities to ensure adequate oversight of
their implementation.
The status of legal changes or adjustments to the
Group’s operations is reported by Compliance at least
quarterly to the Management and Supervisory Boards,
and as needed to Risk Management and other units.
Compliance also participates in sustainability working
groups, the Sustainability Committee, and cooperates
with the Sustainability Unit.
Third line of defence
The third level of control is performed by the
independent internal audit function, which assesses
the completeness, functionality, and adequacy of the
internal control system. Sustainability and ESG matters
are included in the Audit Universe and integrated into
the annual planning process of NLB and other
NLB Group members.
GOV-2
Information
provided to and
sustainability
matters addressed
by the administrative,
supervisory and
bodies
In 2025, information on the NLB Group’s sustainability
performance related to IROs was provided to the top
governance bodies:
at NLB Management Board and
NLB Supervisory Board meetings,
at meetings of the Management Board
and Supervisory Board committees,
quarterly at Sustainability
Committee meetings,
twice a year at the Climate
Change Committee.
Additionally, ad-hoc in-depth insights into
sustainability-related topics were provided to the
Management Board or Supervisory Board, when
needed or required.
The Management and Supervisory Boards’ review
and approval process related to business topics,
including the strategy, decision on major transactions,
and risk management process, is supported by their
advisory and collective decision-making bodies and
other organizational units who are responsible for a
particular business topic. They prepare and coordinate
the statements and reports and submit them for
discussion and approval to the Management Board,
which then reports to the Supervisory Board.
In 2025 the NLB Management Board reviewed and
approved the updated DMA, Sustainability Statement
and report of internal audit on sustainability assessment.
GOV-3
Integration of
sustainability-related
performance
in incentive schemes
Overview of the
remuneration policies
NLB Group remuneration policies are designed to
support the achievement of strategic and business
targets, as well as the recruitment, motivation, and
retention of members of management bodies, senior
executives, and other employees.
The target-setting, performance evaluation, and
remuneration framework for identified employees,
i.e. the governance bodies, and other identified
employees (those who can significantly impact the
risk profile of NLB and/or the NLB Group in the
scope of their tasks and activities), is set out in the
Remuneration Policy for Members of the Supervisory
Board and Management Board of NLB (hereinafter:
Remuneration Policy for Management Bodies) and
in the Remuneration Policy for Employees in NLB
and in NLB Group (hereinafter: Remuneration Policy
for Employees), which principles are valid for other
employees. Based on the Group guidelines these
principles are also implemented in the NLB
Group members.
Both policies were updated in the reporting period:
· The 2025 Remuneration Policy for Management
Bodies
was amended to implement Step-in Criteria
to ensure that variable remuneration is granted only
when predefined conditions are met, to clarify the
process for setting the Bonus Poll and define the roles
of individual stakeholders in each relevant process. This
Policy was adopted by the Supervisory Board on 10
April 2025, approved at the General Meeting on 16 June
2025, and became effective on 1 January 2026.
· The 2025 Remuneration Policy for Employees
was
amended to clearly define the roles of individual
stakeholders in remuneration-related processes,
the identification process for identified employees, fixed
and variable part of remuneration, Step-in Criteria,
194
performance criteria and to establish a clearer process
for setting the bonus pool. Adopted by the Supervisory
Board on 19 June 2025, it is effective from 1 January 2026.
The amendments of the Remuneration Policy were
implemented in core NLB Group members while observing
the local regulations in their countries of operations.
Supervisory Board remuneration
In relation to their function, a member of the Supervisory
Board may only receive remuneration that is
compliant with the relevant resolutions of the General
Meeting. Supervisory Board members are entitled to
remuneration for performing their function and/or
attendance fees for their membership in the Stravel
expenses, meal allowance and accommodation costs
up to the amount provided by the regulations governing
the tax treatment of reimbursements of expenses
and other income from the employment relationship.
Remuneration for members of the Supervisory Board
is related only to performing their function and is not
related to achieving business goals.
Management Board remuneration
The remuneration of a Management Board
member consists of a fixed part of the salary and
a performance-related variable part of the salary,
which is divided into short-term incentive (STI)
and long-term incentive (LTI), and reflects sustainable
and risk-adjusted performance. The amount of the
variable part of salary of a Management Board member
depends on performance criteria which comprise:
the achievement of the financial goals of the
NLB Group,
the achievement of the financial and/or strategic
business goals specifically set for each Management
Board member with respect to individual functional
responsibilities,
the personal goals of the Management
Board member,
upon separate assessment at the end of the
subsequent performance period the LTI is
adjusted based on performance achieved in
the same period.
Table 49:
Overview of the remuneration policy for identified employees
Remuneration policy
How it applies to identified employees
Fixed
remuneration
Is set based on the relevant professional
experience, responsibilities, powers and
duties of a Management Board member.
Considering the regional benchmark of comparable
banks with regard to the position/segment covered by
an individual member of the Management Board.
Performance
assessment
A system of setting smart goals
is in use following a top-down
approach. Performance is assessed
against the agreed goals of the
Management Board Member.
Qualitative and quantitative performance measures and
objectives are set at the beginning of each year with focus
on supporting the NLB Strategy 2030 and core values –
entrepreneurship, people’s growth and improving lives.
Short-term
incentive (STI)
The Short-Term Performance
Criteria and methodology for
evaluating the performance of the
Management Board members is
set by the Supervisory Board.
Short-term performance criteria consist of financial goals of
the NLB Group, financial or development goals in the areas
covered by the member of the Management Board and
personal goals of the member of the Management Board.
Long-term
incentive (LTI)
The Long-Term Performance Criteria
and related methodology for
evaluating the performance of the
Management Board members during
the Subsequent Performance Period
is set by the Supervisory Board.
LTI consists of relative total shareholder return (RTSR) and goals
that derive from the Bank’s long-term strategy and are related to
the sustainability and development of the Bank and are linked to
the promotion of organizational culture, employee development
and customer relations (cost of risk applies to the CRO only).
Note: identified employees are the governance bodies, and other identified employees (those who can significantly impact the risk profile of NLB and/or
the NLB Group in the scope of their tasks and activities).
195
targets in the Management
Board remuneration
incentive schemes
40
Members of the NLB Management Board and other
identified employees are committed to achieving
sustainability-related targets set out in their respective
areas. Where applicable, targets are delegated to the
organizational units and then further to employees under
the responsibility of each management board member.
The annual performance evaluation process for the
members of the NLB Management Board is based on
financial and non-financial goals, i.e. other measurable
targets, including those which are related to the
implementation of sustainability strategy in NLB Group
40 In line with the NLB financial calendar and corporate governance, the 2
025 remuneration report will be published after the approval at the Shareholders’ Meeting in June 2026.
and material sustainability matters: ESG risk management,
climate change, sustainable finance, corporate culture,
employee development and engagement, gender
pay gap, service quality and customer satisfaction,
digitalization, contribution to society.
In 2025, the weighting for sustainability-related
targets was as follows:
· CEO of NLB: 30% weighting
· Other members of the NLB Management Board:
25–35% weighting
ESRS 2, GOV-3 E1
Targets related to climate change refer to the
development and implementation of the climate
(net-zero) strategy, including green loans and risk
management, and are allocated to the following
members of the NLB Management Board: the CEO with
a 4% weight, the CRO with a 10% weight, the CGPO
with a 5% weight, and the CMO Corporate and CMO
Retail with a 10% weight. The performance of the NLB
Management Board is therefore assessed against these
emission targets.
In addition, the
Long Term Incentive (LTI) plan for
2026-2028
for the NLB Management Board was
approved by the Supervisory Board in January 2025.
The plan defines the following non-financial targets with
50% weighting in the overall LTI plan:
linked to organisational culture, employee
development: decrease in gender pay gap, decrease in
actual and desired organisational culture,
linked to customer relations: reaching the sustainable
loan portfolio target by 2028.
Detailed breakdown of targets per each member of the
NLB Management Board for the financial year 2025 is
presented in the following tables.
Table 50:
Breakdown of sustainability-related targets in the remuneration of the CEO
Target
Mapping to the material
sustainability topic
Weight
per target
Weight
(total)
Targets for areas under
the responsibility of CEO
NPS enhancement at the NLB Group level
Service quality and
Initiation of all new strategy projects of the NLB Group Strategy 2030
ESG ratings improvement
Sustainability strategy
and governance
Implementation of PRB and NZBA initiatives as identified by the UNEP FI Annual Progress Report
Climate change,
Sustainable finance,
Contribution to society
Enhanced youth engagement in sports activities, sponsored by NLB; and enhanced
engagement in financial and/or digital literacy training or program organized by NLB
Contribution to society
Personal targets of CEO
Acting in accordance with the NLB Group values
Corporate culture
Employee engagement enhancement - NLB Group
Employee attraction
and development
Employee development / Succession planning
Employee attraction
and development
Realisation of the individual development plan
Sustainability-related weights (Total)
196
Table 51:
Breakdown of sustainability-related targets in the remuneration of the CFO
Target
Mapping to the material
sustainability topic
Weight
per target
Weight
(total)
Targets for areas under
the responsibility of CFO
NPS enhancement at the NLB Group level
Service quality and
Developing solutions as stated in the “fully bankable plan” of the Strategy 2030
Delivery of operating platform initiatives’ scope
Align all CFO streams to Value management principles: focus on rating
enhancement strategy (path to A-rating), execution on fixed income funding
plan, consistent execution of Treasury strategy groupwide
Implementation of the NLB Group Net-Zero Operational Strategy
Climate change,
Sustainable finance
Personal targets of CFO
Acting in accordance with the NLB Group values
Corporate culture
Employee engagement enhancement in NLB - CFO stream
Employee development / Succession planning in NLB - CFO stream
Realisation of the individual development plan
Sustainability-related weights (Total):
(i), (ii) Until the CTO assumed the role of the new NLB Management Board member in June 2025, the CFO’s targets also encompassed employee-engagement enhancement and employee development / succession planning
for the NLB Group IT. These responsibilities were subsequently transferred to the CTO.
(iii) Until the CTO assumed the function as the new NLB Management Board member in June 2025, the weights of the CFO’s targets were adjusted. Specifically, the weight assigned to Developing solutions as stated in the “fully bankable
plan” of the Strategy 2030 and to Delivery of operating platform initiatives’ scope was reduced from 7.5% to 5%, while the weight of the target Aligning the streams to value management principles was increased from 5% to 10%.
Table 52:
Breakdown of sustainability-related targets in the remuneration of the CTO
Target
Weight
(total)
the responsibility of CTO
Initiation of all new strategy projects – launch strategic initiatives
planned for 2025 and KPI’s set on Project Portfolio level
Assume the oversight responsibility for IT for the Group
ESG IT & Data Management Framework Implementation
Sustainability strategy
and governance
Personal targets of CTO
Employee engagement enhancement in NLB Group Transformation
Office and enhance response rate for IT stream in NLB
Completion of Transformation Set Up as specified in the Strategy
Roadmap - Governance, Staffing and Steering
Sustainability-related weights (Total)
197
Table 53:
Breakdown of sustainability-related targets in the remuneration of the CRO
Target
(total)
the responsibility of CRO
60%
Implementation of Risk strategy of the NLB Group
Launch activities of initiative “Risk and Underwriting” planned for 2025
Support activities of initiative “E2E process optimisation” (loans) planned for 2025
Support activities of initiatives “Consumer Finance” and “Mortgages” planned for 2025
NLB Group Climate Strategy – Cooperation in Implementation and monitoring of
Net Zero strategy targets related to risk management (Net Zero Portfolio)
Sustainable finance,
ESG risk management
Implementation and upgrades to risk management framework and process according to
action plans (in line with ECB Guide on climate-related and environmental risks) Supervisory
(ECB, BS, EBA, etc.) risk management requirements and expectations related to ESG
ESG risk management,
Climate change
NLB Group ESG and Climate Strategy – ESG Due Diligence: Execution of ESG due diligence
ESG risk management,
Climate change
Personal targets of CRO
Employee development / Succession planning
Employee engagement enhancement in CRO stream (NLB)
Table 54:
Breakdown of sustainability-related targets in the remuneration of the CGPO
Target
(total)
the responsibility of CGPO
Launch strategic initiatives under payments ownership planned for
2025 and KPI’s set on Payments Project Portfolio level
Increase active digital penetration
Digitalisation and
innovation
Sustainability and ESG governance: Ensuring consistent compliance with internal Sustainability
Policy and Rulebook, timely reporting on sustainability, timely implementation of Net Zero
operational strategy and Net Zero Portfolio Strategy in all relevant Group members
Harmonizing sustainability and ESG governance, the Net Zero Climate
Strategy (Operational Strategy and Portfolio Strategy) in subsidiaries
and governance,
Sustainable finance
Personal targets of CGPO
Employee engagement enhancement in NLB (in CGPO STREAM)
198
Table 55:
Breakdown of sustainability-related targets in the remuneration of the CMO CORPORATE
the responsibility of
CMO CORPORATE
Initiation of all new strategy business initiatives under CIB ownership (SME, IB, TF)
7.5%
Implementation of critical IT projects: CRM, OMNI for
corporate, credit granting process tool for SME
7.5%
Corporate green lending portfolio (Group level 50% stock and 50% of green loans)
NLB Group Climate Strategy – cooperation in implementation
and execution of Net Zero Portfolio Strategy
Personal targets of
CMO CORPORATE
Employee engagement enhancement in NLB Corporate stream
Table 56:
Breakdown of sustainability-related targets in the remuneration of the CMO RETAIL
the responsibility of
CMO RETAIL
Initiation of all new strategy projects under Retail ownership and
achieve overall KPI’s set on Retail Project Portfolio level
NPS enhancement at the NLB Group level (General NLB Group
total NPS 50% and 50% NPS SLO retail segment).
Retail green lending portfolio: annual growth of Groupwide retail green
lending portfolio (volume of new production or exposure planned)
Climate Change,
NLB Group Climate Strategy – cooperation in implementation
and execution of the Net Zero Portfolio Strategy
Climate Change,
Digital penetration: achieve annual growth
Digitalisation and
innovation
Personal goals of
CMO RETAIL
Employee engagement enhancement in NLB retail stream
35%
199
GOV-4
on due diligence
NLB Group performs various due diligence activities that
are guided by the UN Guiding Principles on Business
and Human Rights and the OECD Guidelines for
Multinational Enterprises. The Group’s due diligence
process is strongly integrated within its strategic and
business model framework, which ensures that due
diligence is part of the Group’s ongoing operations,
specifically in identifying and managing negative
impacts. The table below provides a description of the
Group’s due diligence approach and activities in 2025
referenced in this Sustainability Statement.
Table 57:
The NLB Group’s due dilligence approach
Core elements of due diligence
Paragraphs in the sustainability statement
Embedding due diligence in
governance, strategy and
the business model
ESG risk management (section due diligence)
Human rights commitments related to clients
Human rights commitments related to employees
Human rights commitments related to suppliers
Engaging with affected stakeholders
in all key steps of the due diligence
ESRS 2 General information: Stakeholder engagement
Processes for engaging about impacts
• S1-2 Processes for engaging with employees and workers’ representatives about IROs
• S3-2 Processes for engaging with affected communities about impacts
• S4-2 Processes for engaging with clients and End Users about impacts
Identifying and assessing
adverse impacts
SBM-3: Material IROs and their interaction with strategy and business model
· E1 Climate change
· S1 Own workforce
· S3 Affected Communities
· S4 Consumers and End Users
G1 Business Conduct IRO -1 Description of processes to identify and assess material IROs
G1-3 Prevention of corruption and bribery
Taking actions to address
those adverse impacts
E1-1 Transition plan for climate change mitigation
E1-3 Actions and resources related to climate change mitigation and adaptation
Taking action on material IROs:
· S4-1, S4-4, S4-5 Consumers and End Users
· S1 Own workforce
S3-3 Processes to remediate negative impacts and channels
for affected communities to raise concerns
S4-3 Processes to remediate negative impacts – complaint management
G1 Business Conduct
· Managing concerns about unlawful or harmful conducts
· Whistleblower protection
Tracking the effectiveness of these
efforts and communicating
E1-4 Targets related to climate change mitigation and adaptation
S1 Own workforce
· S1-5 Targets and metrics related to managing material IROs
· Human rights commitments: Key actions and progress
S3 Affected Communities
· S3-4 Key actions, Metrics and progress
S4 Consumers and End Users
· S4-5 Targets related to managing material IROs
200
GOV-5
Risk
management and
internal controls over
sustainability
reporting
Sustainability Unit in NLB is responsible for coordinating
the Sustainability Statement and the underlying
Double Materiality Assessment. Competence lines and
organizational units across the NLB Group are data
owners responsible for data accuracy, collection and
providing the data to the Sustainability Unit. In recent
years, NLB Group has been actively developing IT system
support for reporting on green financing, GHG emissions,
EU taxonomy and other sustainability-related topics. To
mitigate operational risks in sustainability reporting which
may result in incompleteness, inaccuracy, and errors, the
development of a comprehensive sustainability-related
data governance framework is underway, which includes
risk management and an internal control framework
supported by adequate IT solutions. The NLB Group’s
goal is to integrate this framework into data governance,
controls, and risk management across all competence
lines, similar to the process applied in financial reporting.
The risk assessment approach and control framework for
this Sustainability Statement were based on detailed data
points and their underlying definitions, and calculation
methodologies, which are aligned with the ESRS. Two
operational risks were addressed in the consolidated
sustainability statement: the risk of overlooking material
topics, and the risk of inaccurate data.
The following risk management and internal control
procedures were applied:
As the unit responsible for preparing the Sustainability
Statement, the experts of Sustainability Unit conducted
several workshops and individual meetings with
subject-matter experts from competence lines who had
been identified as data point owners and were thus
responsible for collecting, preparing, and verifying data
for the disclosure requirements. In the meetings, they
aligned their understanding of disclosure requirements
and methodologies, as well as other activities
necessary for preparation of the Report.
The reporting on each disclosure requirement was
compiled by one or more employees in the responsible
competence lines, checked for accuracy and
completeness, and reviewed by the immediate superior.
Disclosure drafts were then reviewed by one or more
members of the Sustainability Unit team.
During the preparation of the Sustainability
Statement, the Sustainability Unit reported at least
quarterly to the NLB Management Board, or Audit
Committee or NLB Supervisory Board about the
sustainability reporting process.
The final version of the Sustainability Statement was
reviewed and signed off by the contributors and their
superiors and approved by the NLB Management
Board and Supervisory Board.
During the process, the contributors followed
the principles of the Standard on Prevention of
Greenwashing at NLB and NLB Group (adopted in 2024),
in line with the EBA guidelines and the Group’s effort for
transparency in sustainability-related communication
and reporting. This policy outlines the key processes that
require caution to prevent any form of greenwashing in
the process or reporting in general.
To mitigate operational risks
in sustainability reporting,
risk management procedures
and internal controls have
been established
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202
SBM-1
Strategy,
business model
and value chain
NLB Group’s strategy
and business model
NLB Group is the leading banking and financial group
with headquarters and an exclusive strategic interest
in our home region – Southeast Europe. The NLB
Group is comprised of NLB and six subsidiary banks,
several companies providing ancillary services (asset
management, real estate management, leasing services
etc.), and a limited number of non-core subsidiaries in
a controlled wind-down, operating in the markets of
Slovenia, Bosnia and Herzegovina, Montenegro, Kosovo,
North Macedonia, Serbia, and Croatia. The Group
deploys a universal banking model and operates in
core and non-core segments.
For details, please refer to the chapters NLB Group Key
members and Segment Analysis (sections
) in the Business Report.
is integrated
in the new Group
Strategy 2030
In May 2024, the NLB Group launched its new Group
Strategy 2030, which incorporates sustainability,
while ESG impacts, risks, and opportunities have
been gradually embedded into the Group’s business
processes over last few years. For details, please refer to
the chapter
Strategy in the Business Report
At the end of 2025, NLB Group had 8,107 employees.
For overview of employee headcount per
countries please refer to the chapter
Employees
characteristic metrics
NLB Group will report revenues by ESRS sectors once
they are adopted by European Financial Reporting
Advisory Group (EFRAG).
The Group’s own operations do not include the fossil
fuel, chemical production, controversial weapons, or
tobacco cultivation and production sectors. Therefore,
it generates no revenue from these industries.
NLB Group’s value chain
The value chain of the NLB Group integrates its internal
operations with the upstream and downstream activities
of NLB as the parent company and its subsidiaries. This
holistic approach includes activities, resources, and
relationships that drive value creation within the Group’s
business model.
Own operations
NLB Group impacts the environment and society
through its own operations and internal processes. Own
operations encompass the use of resources across all
business units, including in financial core members (see
details below), human resources and organisational
development, governance, compliance, legal, tax,
financial markets and treasury, and IT services (including
NLB Digit, a core non-financial member with a supportive
expert function, established as a separate legal entity
providing services to the NLB Group). Own operations
also include Group members engaged in real estate
management and the preservation of cultural heritage.
Key entities in own operations are NLB as a parent
bank and other financial core members: banks, leasing
companies and asset management companies.
At the end of 2025, NLB and six subsidiary banks
(NLB Komercijalna Banka, NLB Banka, Banja Luka,
NLB Banka, Sarajevo, NLB Banka, Skopje, NLB Banka,
Prishtina, NLB Banka, Podgorica), accounted for as much
as 93% according to the number of employees in NLB
Group, more than 99% according to its client base, 92% of
total equity and 91% net revenue, and 92% of profit after
tax. Derived from its core business, i.e. financing, they
generate the greatest impact, risks, and opportunities
related to the environment and society. Other non-
financial core members (NLB Digit, own real estate
management companies, NLB Cultural Heritage Institute
MUZA), and non-core members (companies in the wind-
down process or companies which are considered
non-strategic for the NLB Group) have significantly lower
sustainability impact and financial materiality.
Upstream value chain
The key upstream value chain actors are suppliers of
products or services to the NLB Group through direct
and indirect business relationships. Key suppliers include
providers of utilities, goods, and services. The NLB Group
has a direct impact on the environment and society
through its procurement decisions, while the Group’s
impact on the suppliers’ management procedures,
including employee working conditions and human rights
is indirect and limited. DMA assessed suppliers and their
workforce as not-material to the NLB Group. In recent
years, the Group has begun integrating sustainability
into procurement, recognising its growing relevance
and potential future impact. To meet the expectations
of rating agencies, analysts, and other stakeholders,
and to maintain consistency with previous reporting, the
Group included general supply-chain information in the
Sustainability Statement. This disclosure is guided by ESRS
requirements but does not fully comply with them and is
presented in the
Complementary Information
section.
Downstream value chain
The key downstream value chain actors are clients
receiving products or services from the NLB Group,
such as loans, funding through debt or equity issuance,
interest on deposits, investments in companies, and
leased assets. The NLB Group has a direct impact on
the environment and society through financing and
investment policies aimed at clients. On the other hand,
the Group has very limited and indirect impact through
provision of funds to clients and may not directly impact
clients’ management procedures in this respect or clients’
relations with their workforce. Investors provide capital
to the NLB Group, and regulatory authorities provide the
regulatory context for their operations. By collaborating
with regulators and investors the NLB Group has an
indirect impact on the environment and society.
203
Figure 69:
NLB Group’s value chain
Upstream
Stakeholder
Suppliers
Investors
Regulatory authorities
Impact on environment
and society
Direct
Indirect
Suppliers of utilities provide electricity, heating, water, waste collection
Suppliers of goods provide office supplies, IT equipment, etc.
Suppliers of services provide various services, such as: security, logistics,
communications, cleaning, data, consulting etc.
Providing capital for NLB Group
to grow, innovate, and expand.
Providing regulatory context for
operations and strategy, future
sustainable development.
Key dependencies/resources
NLB Group depends on provided utilities to perform basic business operation,
provision of IT equipment and other goods necessary to perform basic
business operations, provision of key services, such as cleaning and logistics,
as well as provision of data and other types of services necessary to perform
basic business operations. NLB Group is not dependant on supply of specific
resources or materials.
NLB's shareholders provide capital
and express expectations regarding
business dvelopment and performance.
NLB Group operates in a highly
regulated sector and thereby
the role of regulators is critical.
NLB Group collaborates with
them in line with legislation and
engages in policy discussions.
Own Operations
Stakeholder
banking
banking
Investment
banking
Asset
and wealth
Real estate
asset
Leasing
Cultural
Heritage
Organisational
Impact on environment
and society
Direct
Providing loans
and other types
of banking
products and
services to
individuals and
microcompanies.
Providing loans
and other types
of banking
products and
services to
corporate clients
(large, SMEs).
Providing
investment
banking services
to retail and
corporate clients.
Providing asset
products
and services
to private
individuals and
business clients.
of owned
real estate.
Providing leasing
to private and
business clients.
Preserving
and promoting
cultural
heritage and
providing culture
experience to
general public.
Carrying out all basic
business functions
necessary to perform
business operations (e.g.
HR and organization
development,
governance,
compliance, legal, tax,
financial markets and
treasury, IT etc.).
Key dependencies/resources
NLB Group depends on human capital, i.e., own employees to create value, ensure day-to-day running of operations, manage business, develop strategy, etc.
Downstream
Retail clients
Corporate clients
Retail and corporate clients
Direct
Indirect
Using provided products and services
to fund various goods and activities.
Using provided products and services
to fund business operations.
Products, services and projects carried out
as a result of funding provided by NLB Group.
NLB depends on client relationships as clients provide funds, repay loans, carry out projects that
the bank funds.
Clients operating in resource and/or energy intensive sectors depend on various natural resources
and energy to produce goods.
Note: The figure presents key actors in the value chain through which the NLB Group has either direct or indirect impact on the environment and society, and constitutes dependencies with them. As per segment analysis investment
banking, leasing, and asset management are allocated both in retail banking and corporate banking.
204
NLB Group’s approach
to sustainability
Sustainability Policy
NLB Group’s approach to sustainability is laid down in
the Sustainability Policy in NLB and NLB Group, which
was adopted at the beginning of 2024 and updated at
the end of 2025. The overall objectives of the Policy are:
to implement sustainability-related legislative
requirements, recommendations, and guidelines of
the supervisory bodies, professional institutions, and
initiatives in the financial industry, in NLB and other
NLB Group members’ business models and processes,
to describe mechanisms for ensuring that the
requirements, recommendations, and guidelines
related to sustainability are recognized and respected
in NLB and the NLB Group members,
to comprehensively provide the three pillars of the
NLB Group sustainability: sustainable operations,
sustainable finance, and contribution to society,
to establish overarching and forward-looking
sustainability-related principles and objectives, as well
as governance and management rules and procedures
to integrate sustainability and ESG factors in the NLB
Group’s business model and processes.
The Policy is complemented by the internal document
Standard – Rulebook for Sustainability Management
in NLB Group.
Together, they define a top-down and
bottom-up process for sustainability governance that
extends from individual business units and countries
to the management bodies. The Policy is intertwined
with domain-specific policies and instructions related
to risk management, environmental management,
HR, diversity and inclusion, human rights, compliance,
anti-corruption, tax, procurement, and other specific
internal documents, developed in the Sustainability Unit
and respective business areas (competence lines), in
accordance with the NLB Group Governance Policy.
The Policy and the Standards are in the custody of the
Sustainability Unit in NLB and were adopted by the
management boards of NLB and other core financial
members. Both documents are mandatory for all core
financial members: banks, leasing companies,
and asset management companies across all markets
where the NLB Group operates. In line with the NLB
Group’s comprehensive approach to sustainability, the
scope of both documents will be expanded in 2026.
Mandatory minimum standards will be implemented
for non-financial core members, such as real estate
management companies and other non-financial
entities. Non-core members – companies in the process
of dissolution or those not considered strategic for
the NLB Group – will acknowledge the Policy and the
Standard, which will serve as a voluntary best-practice
guideline for them.
The Policy and the Standard are available to employees
on the intranet in the Register of Internal Documents.
The summary of the Sustainability Policy is also
communicated to external stakeholders and is available
on the NLB website.
Sustainability mission
By implementing sustainability into its business model, the
NLB Group aims to achieve three overarching objectives:
ensure the sustainable financial performance of the
NLB Group, and at the same time
achieve added value for its key stakeholders (clients,
employees, suppliers, shareholders, etc.) by considering
ESG factors, and
successfully manage ESG impacts, risks and
opportunities arising from these factors.
The three-pillar approach ensures that sustainability is
integral to all NLB Group’s financial activities - lending,
leasing, asset management, treasury, and trading with
financial instruments.
Current significant products, markets, and customer
groups in relation to sustainability are presented in the
chapter
Moreover, sustainability is also integrated in functions
in the NLB Group’s own operations, and in our
relations with communities in the broader society.
Current activities in these areas are presented
in respective chapters of this Sustainability
Statement.
The main mission
of sustainability in the
NLB Group is to improve
the quality of life and
contribute to a sustainable
economy and society,
while leading these
processes by example
205
Figure 70:
NLB Group’s approach to sustainability
Mission
Objectives
Pillars
The way we
deliver
Sustainable financial performance
+
adding value for stakeholders
+
successfully manage ESG impacts, risks, and opportunities
Sustainable
Contribution
to Society
Operations
Leading by example
Improving quality of life
Contributing to ª sustainable economy and society
Commitments to global sustainability initiatives and goals
Comprehensive and efficient ESG stewardship, based on double materiality
Stakeholder engagement and inclusion, developing partnerships
High corporate governance standards, compliance, integrity and respecting human rights
Strong sustainability governance and culture
206
NLB Group Sustainability Pillars
Principle 1:
Alignment
Principle 2:
Impact &
Target Setting
Principle 3:
Clients &
Customers
Principle 4:
Stakeholders
Principle 5:
Governance &
Culture
Principle 6:
Transparency &
Accountability
UN Principles for Responsible Banking
SDG 3:
Ensure healthy
lives and
promote
well-being for
all at all ages
SDG 4:
Ensure inclusive
and equitable
quality
education
and promote
lifelong learning
for all
SDG 5:
Achieve gender
equality and
empower all
women and girls
SDG 6:
Ensure
availability and
sustainable
of water and
sanitation for all
SDG 7:
Ensure access
to affordable,
reliable,
sustainable,
and modern
energy for all
SDG 8:
Promote
inclusive and
sustainable
economic
growth,
employment,
and decent
work for all
SDG 9:
Build resilient
infrastructure,
promote
inclusive and
industrialization,
and foster
SDG 11:
Make cities
and human
settlements
inclusive, safe,
resilient, and
SDG 12:
Ensure a
consumption
and production
pattern
SDG 13:
Take urgent
action to combat
climate change
and its impacts
GENDER
EQUALITY
DECENT WORK AND
ECONOMIC GROWTH
QUALITY
EDUCATION
AFFORDABLE AND
CLEAN ENERGY
GOOD HEALTH
AND WELL-BEING
CLEAN WATER
AND SANITATION
INDUSTRY, INNOVATION
AND INFRASTRUCTURE
11
SUSTAINABLE CITIES
AND COMMUNITIES
RESPONSIBLE
CONSUMPTION
AND PRODUCTION
CLIMATE
ACTION
UN Sustainable Development Goals
Operations
Contribution
to Society
Sustainable operations
decarbonise NLB Group’s own operations by achieving
Net-Zero operational emissions by 2050 or sooner
ensure positive impacts and minimise adverse impacts
of the NLB Group’s own financial operations on key
stakeholders
identify and mitigate risks, and pursue opportunities
stemming from business relations with key stakeholders
that might affect financial operations of the NLB Group
or our stakeholders
These goals and related activities apply for all NLB
Group members in all countries of operations.
align the lending and investment portfolio with
achieving Net-Zero emissions by 2050 or sooner
ensure a positive impact by financing a sustainable
transition (green and social)
identify and mitigate climate-related and other ESG risks
in relation to the NLB Group’s lending or investments
ensure responsible asset management
These goals and related activities apply for NLB
Group banking members and leasing companies in all
countries of operations, and are detailed in the chapter
align each CSR activity with at least one
UN Sustainable Development Goal
create added value by addressing genuine
societal needs through focused initiatives and
partnerships in key areas: employee wellbeing,
financial literacy and mentoring, environmental
responsibility, sustainable entrepreneurship,
support for sports, culture and cultural heritage,
and philanthropy. Employee care and environmental
responsibility apply to all NLB Group members,
while the other areas are primarily relevant for
the banking members.
207
To deliver on the Bank’s mission and objectives across
all three sustainability pillars, the NLB Group embraces
and invests in overarching sustainability drivers:
responsible engagement with key stakeholders and their
inclusion in business models and business decisions
high standards of corporate governance, responsibility,
compliance, ethics, and integrity in everything we do
comprehensive and efficient sustainability stewardship
through all three ESG pillars (environmental, social and
governance factors, and human rights)
building strong corporate governance and a culture
that support sustainability-related issues
commitment to global sustainability initiatives and
goals, such as the UN Sustainable Development Goals,
UNEP FI – Principles for Responsible Banking, and the
Net-Zero Banking Alliance
NLB Group follows the
Paris Climate Agreement,
and its commitments to the
UN global sustainability
initiatives and goals
Commitments to UN SDGs
NLB Group officially endorsed the UN SDGs by becoming
a signatory to the UNEP FI Principles for Responsible
Banking in 2020. In 2021 the NLB Group defined five initial
priority SDGs which reflected its greatest and direct impact
on the environment and society: 3 – good health and well-
being, 7 – affordable and clean energy, 8 – decent work
and economic growth, 12 – responsible production and
consumption, 13 – climate action. Since then, the Group has
gradually implemented several additional sustainability-
related commitments and initiatives, which address
additional SDGs: 4 – quality and education, 5 – gender
equality, 6 – clean water and sanitation, 9 – industry,
innovation and infrastructure, 11 – sustainable cities and
communities. Therefore, in 2023, the Group expanded
the list to 10 priority SGDs. At the same time, the Group
estimates that it indirectly contributes to all 17 SDGs to
varying degrees, as all of them are interconnected.
Commitment to UN PRBs
Following the commitment to the UNEP FI Principles for
Responsible Banking, NLB aligns its business with the
six principles for responsible banking and transparently
reviews and publicly discloses the progress annually in a
self-assessment report. The six underlying principles are:
· Principle 1: Alignment.
The NLB Group aligns its
business strategy to be consistent with and contribute to
individuals’ needs and society’s goals, as expressed in
the UN SDGs, Paris Climate Agreement, United Nations
Guiding Principles on Business and Human Rights and
relevant national and regional frameworks such as the
Sofia Declaration on the Green Agenda for the Western
Balkans, and national energy and climate plans.
· Principle 2: Impact and target setting.
The NLB Group
continuously increases its positive impacts while
reducing the negative impacts on, and managing the
risks to, people and the environment resulting from our
activities, products and services. To this end, the Group
sets and publishes targets where it can have the most
significant impacts.
· Principle 3: Clients.
The NLB Group works responsibly
with its clients to encourage sustainable practices
and enable economic activities that create shared
prosperity for current and future generations.
· Principle 4: Stakeholders.
The NLB Group proactively
and responsibly consults, engages and partners with
relevant stakeholders to achieve the goals pursued by
the society.
· Principle 5: Governance and culture.
The NLB Group
fulfils its commitment to the UNEP FI Principles for
Responsible Banking through effective governance
and a culture of responsible banking.
· Principle 6: Transparency and accountability.
The NLB
Group periodically reviews its individual and collective
implementation of these Principles and is transparent
about and accountable for its positive and negative
impacts and contribution to society’s goals.
In 2025, the NLB Group received the 4
UNEP FI
Principles for Responsible Banking Feedback Report,
which highlighted the positive progress and effective
practices in all six principles: alignment, impact and
target setting, clients, stakeholders, governance and
culture, transparency, and accountability.
For the UNEP FI PRB self-assessment report please refer
to the
Appendix 5
A comprehensive overview of UNEP FI Principles
for Responsible Banking is available at the website.
Commitment to the Net-Zero guidance
In line with the NLB Group’s commitment to a climate-
positive future (i.e. fostering a mindset of proactive
positive impact, rather than merely reducing harm)
and its Net-Zero ambition, the Group officially joined
the UNEP FI Net-Zero Banking Alliance (NZBA) in
May 2022. NZBA, which was the membership-based
alliance, ceased operations and was restructured into
a guidance framework in October 2025. However, the
NLB Group’s climate strategy remains unchanged, along
with its commitment to align the financing activities with
decarbonization and to achieve climate resilience.
For a comprehensive overview of the NLB Group
decarbonization activities and Net-Zero commitment
please refer to the chapter
Environmental information
208
SBM-2
Interests and
views of stakeholders
Stakeholder engagement
NLB Group continually engages with a wide range of
stakeholders to provide them with relevant information
on various topics, to consider their views, concerns, and
aspirations in business decisions, and to enhance trust
and partnerships. A materiality analysis, conducted
in 2021, identified the
six key stakeholder groups,
which were
reconfirmed in the 2024 Double Materiality
Assessment (DMA):
employees, investors/shareholders,
private individual clients, corporate clients (large
and SMEs), regulatory authorities, suppliers and
contractual partners.
In addition, the NLB Group
maintains constructive dialogue with other stakeholders,
such as local communities, professional and business
associations, and the media.
Stakeholders are regularly informed about general as
well as sustainability-related issues through various
communications channels, such as the NLB Group
members’ internet sites, public reports, marketing
communications, social media channels, etc. In
addition, the NLB Group pursues regular personal
communication, meetings in person or on-line,
consultations, and conferences and special events.
The engagement activities also include gathering
information and feedback, as well as various forms
of dialogue such as surveys and research.
Sustainability-related topics are included in stakeholder
engagement in several ways. The Sustainability
Unit primarily, and also other NLB Group expert
representatives (in connection with their field of work)
participate in the dialogue with internal and external
stakeholders. To enhance communication with the
stakeholders about sustainability, the NLB Group core
financial members have adopted the Instructions for
management of external sustainability communication
channel on environmental and social issues and related
grievance mechanism, and established the sustainability
e-mail inbox (for example in NLB:
),
which is accessible on their internet sites. This channel
also provides a mechanism for submitting complaints by
affected stakeholders and communities.
In addition, the importance of stakeholder engagement
was re-confirmed in the conducted DMA in 2024
that included views of the key stakeholders through
their assessment of sustainability-related impacts.
Employees, clients, investors, and suppliers participated
directly by completing a questionnaire, while regulatory
authorities were involved indirectly through the context
analysis.
The Group’s objective is to comprehensively understand
stakeholder perspectives and interests, ensuring
alignment with our business strategy. For this reason,
stakeholder engagement is deeply integrated into our
business model, continuously shaping and directing our
strategic activities now and in the future.
Namely, stakeholders’ views are important and are
considered when designing and implementing the
NLB Group policies and activities in different business
areas. The highest governance bodies are informed of
key findings, views and interests through established
communication and reporting channels. Important
topics are regularly discussed in board sessions and
committees and are included in policies and decisions
affecting the stakeholders.
NLB Group’s objective is to
comprehensively understand
stakeholder perspectives
and interests
209
Table 58:
Key areas of stakeholder engagement
Key Stakeholders
Purpose and content of the engagement (on-going)
Employees
Transparent and open communication through all internal channels (intranet, internal newsletters, personal meetings, performance reviews, etc.)
Active cooperation with workers’ representatives
Improving employee engagement, growth and personal development
Ensuring equal opportunities, respecting diversity, equity and inclusion
Enabling safe and healthy work environment
Providing various training and coaching possibilities to enhance knowledge and skills
Ensuring work-life balance
Ensuring teamwork and well-being activities
Measuring employee engagement, providing feedback opportunities and a grievance mechanism
Please refer to
S1 – Own workforce
for more information on activities and engagement process with employees.
Investors –
Professional and proactive communication with investors and analysts on topics and initiatives relevant for their decisions
Regular discussion on strategies to follow global trends
Integration of investors’ requirements into the Group’s operations
Presenting business performance and strategy of the NLB Group with reports, presentations, website publications, with publications
in the electronic information system of the Ljubljana Stock Exchange (SEOnet) and the London Stock Exchange (RNS)
Organising special investor days (once a year), webcasts, roadshows, bilateral talks, conferences, etc.
Clients:
Retail (Private
Individuals, micro
companies)
Corporates (large
companies, SME)
Ensuring responsible, professional and friendly relationships and communication with clients and understanding their expectations
Improving service quality
Supporting corporates and private individuals in sustainable transition with quality financial products, professional services, as well as timely and accurate information
Offering new green and social products, at a lower interest rate, and new digital solutions, adhering to principles of responsible marketing and communication
Protecting clients’ privacy, ensuring data and cybersecurity, and trustworthy use of AI
Promoting the sustainability topics at various client events
Measuring client satisfaction, needs, and preferences
Providing feedback opportunities and a grievance mechanism
Please refer to
S4 – Consumers and End Users
for more information on activities and engagement process with clients.
Regulatory Authorities
Regular cooperation with the ECB, EBA, Bank of Slovenia and local supervisory and regulatory authorities in markets where the NLB Group operates
Personal meetings and proactive dialogue on relevant topics to better understand supervisory expectations
Prompt regulatory compliance and transparency
Suppliers and
Contractual Partners
Implementation of sustainability requirements and due diligence in the procurement process
Personal meetings, dialogue on cooperation, challenges and issues related to sustainability matters
G1 – Complementary information (Sustainable supply chain)
for more information on activities and engagement process with suppliers.
Other Stakeholders
Local Communities
Maintaining strong relationships with key stakeholders to support local communities in achieving their objectives
Supporting local communities through financing, building partnerships, sponsorships and donations
S3 – Affected Communities
for more information on activities and engagement process with communities.
Associations
Active membership in banking, leasing, asset management associations and participation in policy and regulation discussions
Active memberships in key international initiatives, principles, recommendations and associations in sustainability-related areas
Media
Professional communication with the media through relevant channels (press releases, statements, press conferences, information briefings and other media events)
210
SBM-3
Material IROs
and their interaction
with strategy and
business model
Impacts of material IROs
Based on the DMA update, conducted in 2025, the
NLB Group recognises 45 material impacts (negative
or positive, actual or potential), as well as 4 material
risks and 19 opportunities, which are associated with
20 material sustainability topics.
Material impacts, risks, and opportunities (IROs) are
connected with the Group’s business model and value
chain. They derive from its own operations and the
downstream (clients), while in upstream (suppliers,
regulators, investors) no material IROs were identified.
In line with the Group’s risk management and the
business model, the IROs and their current and
anticipated effects are managed through the
NLB Group’s competence lines, responsible for
particular IROs. This will remain the Group’s
approach also in the future.
The financial effects of material risk and opportunities
are integrated into the NLB Group’s existing business
practices, and such effects are taken into consideration
when the Group sets capital targets and establishes
tolerance limits to manage potential profit and loss
effects. No significant changes to this approach
are expected over the course of the next annual
reporting period.
A detailed overview of IROs is presented in chapters
on particular sustainability topic (
E1-Climate Change
S1-Own Workforce
S3-Affected Communities
S4 – End
Users and Consumers
G1-Business Conduct
) in tables
including the description and connection with the
NLB Group’s business model, location in the value
chain and expected time horizon of each IRO.
NLB Group demonstrates a solid performance,
maintains a robust financial position, and has effective
risk management processes. This enables the Group
to implement its strategy and manage material IROs
effectively. A climate resilience analysis of the Group’s
lending and investment activities is conducted across
short-, medium- and long-term horizons. The uniform
stress-testing programme includes internally developed
models, stress scenarios, and a sensitivity analysis, which
are regularly revised and updated. For details see the
chapter
Resilience Analysis in Environmental information
In 2025, the NLB Group made a few adjustments
related to the DMA. When conducting an initial DMA
in 2024, the NLB Group identified 50 material impacts
(negative or positive, actual or potential), 7 risks and
20 opportunities, which were mapped to 21 material
sustainability sub-topics.
Following the 2025 DMA update, one of the topics -
Financial Performance was removed as a standalone
material sustainability topic. The financial performance
remains critical to the NLB Group as it supports its long-
term growth, stability, and shareholder value, and is
achieved through responsible resource management,
ethical practices, and a commitment to long-term value
creation. However, in DMA, financial performance is
not treated as a separate sustainability topic. Instead,
it serves mainly as a disclosure and assessment lens,
explaining how sustainability topics and IROs impact
financial position, performance, and cash flows.
In addition, new impacts, risks, and opportunities
(IROs) related to the Artificial Intelligence (AI) were
added to sustainability topics Sustainable Finance,
Energy, and Digitalisation and Innovation. All impacts
were assessed as material (above 12.5 threshold) by
internal experts. Also, impact Financed Emissions of
Leasing Operations under the topic Climate Change
was reassessed by internal experts to material (in
2024 DMA it was assessed below the 12.5 threshold).
Additional impacts and their reassessment have no
impact on the overall scoring and position of
sustainability topics the Materiality Matrix.
The Double Materiality
Assessment was
updated, resulting in the
reconfirmation of most
material impacts, risks,
and opportunities
20
material sustainability
topics were identified
211
Overview of ESRS topics
and the NLB Group–
specific topics
Among identified subtopics, 7 derived from ESRS 1
(Appendix A, AR 16), while additional 13 entity-specific
subtopics
41
were identified as crucial to the NLB Group
operations and the local context through document
analysis and stakeholder engagement.
41 Cybersecurity is considered a single sub-topic that refers to two standards (S
1 and S4).
Table 59:
Material sustainability topics
Material Topical Standard
Material ESRS sub-topic
Material entity-specific sub-topic
E1 Climate
· Climate Change
· Energy
· Sustainable finance
S1 Own Workforce
· Working conditions
and human rights
Employee attraction and development
Diversity, equity and inclusion
· Cybersecurity
S3 Affected Communities
Financing community and regional development
· Sponsorships and donations
S4 Consumers
and End Users
· Responsible marketing
and communication
Financial health and Inclusion
Service quality and customer satisfaction
· Cybersecurity
· Digitalization and innovation
G1 Business Conduct
· Corporate culture, regulatory
compliance and governance,
Prevention of corruption and bribery
· Whistleblower protection
· ESG risk management
· Prevention of money-laundering
and financing terrorism
· Tax transparency
Participation in associations and policy discussion
Not material standards/topics;
E2 - Pollution, E3 - Water, E4 - Biodiversity, E5 - Resource and Waste
S2 – Workers in the value chain: working conditions and human rights of employees in the supply chain and of corporate clients’ employees
212
Impacts, Risks, and Opportunity Management
IRO-1
Double
materiality matrix
and material
sustainability topics
Material environmental topics (E1)
are mainly
connected to impacts of the NLB Group’s financing
activities, climate-related risks and sustainable
finance offering to reduce our negative impacts
and capitalise on the opportunities of the
green transition.
Material social topics relate to our workforce
(S1)
included care for Working conditions and
human rights of employees, Diversity, equality
and inclusion as well as Talent attraction and
development
NLB Group affects communities (S3)
in the region through our financing operations,
within the Financing community and regional
development topic, and through our contribution
to society through Sponsorships and donations.
Impacts, risks and opportunities linked to our
clients (S4),
correspond to the topics of Financial
health and Inclusion, Responsible marketing and
communication, Service quality and customer
satisfaction and Cybersecurity. Digitalization and
Innovation, including Artificial Intelligence use,
are seen as key tools to improve our services and
continue to foster meaningful relationships with
our clients.
Several
business conduct and governance-related
topics (G1)
were identified as material, reflecting the
critical importance of governance, compliance, and
integrity in the banking sector. These include Corporate
culture and regulatory compliance and governance,
Whistleblower protection, ESG risk management, Tax
transparency, Participation in associations and policy
discussion. Prevention of corruption and bribery, and
Prevention of money-laundering and financing of
terrorism were recognised as foundational efforts
to preserve our integrity.
Note: IROs under topics "Climate change, Energy, Water, Resource use and waste, Pollution and Biodiversity, include both own operations and value
chain considerations.
25
23
22
20
15
15
20
23
finance
Climate
change
Energy
Pollution
Water
Biodiversity
Resource use
and waste
Working conditions and
human rights of employees
Diversity,
equity and
inclusion
Employee attraction and development
Working conditions
and human rights
of employees of
the supply chain
Working conditions
of employees of
corporate clients
Financing
community
and economic
Sponsorships
and donations
Responsible marketing
and communication
Financial health
and inclusion
Service quality
and customer
satisfaction
Digitalization
and innovation
Corporate culture,
regulatory
compliance and
governance
Whistleblower
protection
Participation in
associations and
policy discussions
supply chain
Prevention
of corruption
and bribery
Tax
transparency
ESG risk
Prevention
of money
laundering and
financing of
terrorism
Material topics
Envronmental topic
Social topic
Governance topic
Non-material topics
Impact materiality
Financial
materiality
Figure 71:
Double materiality matrix
213
DMA methodology and
assumptions
This Sustainability Statement was prepared based on
the conducted DMA, which defined the matters that are
material from at least one of the following perspectives:
· impact materiality:
the NLB Group’s operations may
have positive or negative impacts on people and the
environment,
· financial materiality:
sustainability topics may involve
risks and opportunities for the Bank’s financial position
and performance.
The DMA followed the methodology outlined in
ESRS 1 and ESRS 2, guidelines from the European
Financial Reporting Advisory Group (EFRAG), and
included specifics of the banking sector by using best
available tools and data, such as the UNEP FI Impact
Materiality Tool. The Sustainability Unit together with the
established internal expert group for each functional
area in NLB adopted a top-down approach considering
the entire NLB Group. This group comprised of
sustainability representatives from the key competence
lines in NLB as a parent bank for the banking stream,
and sustainability representatives from the leasing and
asset management streams.
In the initial stage of the DMA, all NLB Group members
were preliminarily assessed for their impact on
sustainability and financial performance in line with the
NLB Group’s business model, governance principles,
and value chain. As the NLB Group’s most relevant
activities are performed by core financial members
(NLB and its subsidiaries: banks, asset management,
leasing companies) these were deemed to have the
highest impacts, risks, and opportunities. The internal
expert group identified and assessed IROs taking
into consideration the operations of all core financial
members, and their stakeholders were engaged
via pool to assess impacts. Non-financial members
were considered to have minor impacts, risks, and
opportunities, and their operations were assessed
indirectly by the internal expert group. Non-core
members (e.g., companies in liquidation and those
with a small number of employees) were deemed to
have negligible or no impact, risk, or opportunity,
and were not subject to further DMA stages. Finally,
IROs at the NLB Group level were assessed by the NLB
Management Board, a member of the NLB Supervisory
Board, and investors.
DMA process
In 2024, the NLB Group carried out a comprehensive
Double Materiality Assessment (DMA) in accordance
with the CSRD requirements. The process and
methodology are described later in this chapter.
ESRS 1 and EFRAG guidance stipulate that
undertakings must review and, where necessary,
update the materiality assessment at least annually
to ensure the relevance and timeliness of disclosures.
Since the last reporting period, there have been no
significant changes (e.g. new legislation or stakeholder
expectations, changes in the value chain, business
strategy or model, new data or circumstances that
could affect the significance or severity of impacts,
opportunities or risks) that would require a new
full assessment.
In 2025, the NLB Group performed the annual DMA
review and update using the same assessment
framework as in 2024. The process did not involve
stakeholder consultation; it was conducted by an
internal expert team that confirmed existing impacts,
opportunities and risks, added new impacts related to
the use of artificial intelligence, reassessed the impact
of financed emissions from leasing activities, and
reviewed the adequacy of the understanding of the
topic “Financial Performance”. The results of the annual
review were approved by the NLB Management Board
and noted by the NLB Supervisory Board. Detailed
outcomes are presented in the chapter
Effects of
Material Impacts, Risks and Opportunities on Strategy
and Business Model
Defining the sustainability context
We first scanned various information sources to identify
relevant ESG topics for the wider financial sector and
specifically for the NLB Group. This “sustainability
context analysis” included a review of internal
documents, specific regulatory requirements, sector
specific standards and materiality assessments, the
annual reports of peers, and an analysis of our value
chain and portfolios.
Preparation of the list of sustainability topics
Upon analysing the sustainability context, we prepared
a longlist of topics, which was based on the list of topics
and subtopics from ESRS 1, Appendix A, paragraph 16,
and additional, sector and NLB Group specific topics.
We then excluded all topics deemed irrelevant, i.e.
those not identified in the reviewed documentation,
and prepared a shortlist of 28 topics by grouping
related sub-topics.
Key steps in the DMA process
Defining the
context
Preparation
of the list of
topics
Identification
of IROs
Impact
materiality
assessment
Financial
engagement
Analysis and
selection of
IROs and
material topics
214
Identification of IROs
Based on the shortlist, we performed further analytical
work, and organised workshops and stakeholder
consultations to identify positive and negative, actual
and potential impacts, risks and opportunities (IROs).
We identified the source of each IRO, namely own
operations, portfolio, upstream value chain (namely,
supply chain) or downstream value chain (excluding
portfolio-related impacts). Each impact was assessed to
be either short-term, medium-term or long-term, based
on the expectation of when it would materialise. We
also identified short-, medium- and long-term risks and
opportunities. Risks and opportunities either originated
from our existing risk management registries, derived
from specific impacts we identified, or were identified
based on additional research and internal expert input.
Altogether, 141 unique impacts, 84 unique risks and 46
unique opportunities were identified.
Impact materiality assessment
Internal NLB experts assessed each impact
considering the severity and likelihood on a 1–5 scale
(with an individual assessment scale, scope and
irremediability within the severity parameter).
Impact identification and assessment were further
supported by the results of the UNEP FI Impact
Assessment, which was used as an input for assessing
positive and negative impacts related to our portfolios.
The UNEP FI has created an ESRS interoperability
package to improve compliance using the analysis
tool. This package includes mapping UNEP FI’s impact
topics to ESRS sustainability topics in Appendix A of
ESRS 1, mapping tool outputs to the ‘Scale’, ‘Scope’,
‘Severity’, and ‘Irremediable character’ parameters
required by ESRS 1, and describing how to calibrate and
translate these parameters into thresholds to identify
the most significant impacts.
Following the UNEP FI
Impact Assessment Toolkit, we identified impacts of our
consumer, corporate and investment portfolios for our
banking units in Slovenia, Bosnia and Herzegovina,
Serbia, North Macedonia, Montenegro and Kosovo.
Consolidated assessments by internal experts, were
corroborated through the impact assessment within
an extensive stakeholder engagement. The final score
reflects the assessment of all stakeholders.
Financial materiality assessment
Internal NLB experts assessed each financial risk and
opportunity considering the magnitude of financial
effects, defined as positive or negative impact on our
profit or reputation and likelihood. A 1–5 scale was
used, estimating the approximate financial effect
of each risk and opportunity in monetary terms.
Throughout the process, we worked to align and
integrate our methodology and procedures with
already existing risk procedures of the NLB Group.
Climate-related and environmental risks were already
assessed by the NLB Group risk materiality following
the ECB guidelines as outlined in chapter
SBM-3
Material Climate-Related Impacts
and were not subject
to additional assessment. In the coming years, we plan
to enhance the integration of the risk identification
and assessment procedures utilised in the Double
Materiality Assessment into our overarching risk
management framework and overall management
in the competence lines.
Stakeholder engagement
We carried out stakeholder consultations in 2024 using
a survey to gather the views of internal and external
stakeholders on the impacts, risks and opportunities
that are most material from their point of view.
Stakeholder engagement was focused on affected
stakeholders, namely employees, clients and suppliers
(and vendors in the case of our Leasing activities),
who were given the opportunity to assess different
ESG topics (based on identified impacts) and also
provide their own input on potentially missing impacts.
Investors as key users of financial statements were
also included in the consultations, and they were asked
to assess and validate different ESG topics both from
the impact, risk and opportunity perspective. The
Management Board and Supervisory Board were also
included, assessing impacts, risks and opportunities
through a survey.
The survey was conducted in Slovenia, Croatia,
Bosnia and Herzegovina, Serbia, North Macedonia,
Montenegro and Kosovo. In total, we gathered 2,179
responses from our stakeholders. The results of
stakeholder engagement were integrated into the
final DMA.
Analysis and selection of material IROs and topics
Finally, the materiality for each topic was determined,
with the highest assessment of any impact, risk
or opportunity, identified under a specific topic. A
materiality threshold for impact materiality and
financial materiality was set at 50% of the average
assessed value, resulting in 21 topics being identified
as material.
The list of material topics is presented in chapter
Overview of ESRS and Entity-Specific Topics.
Decision-making process
The process, methodology and key decisions relate to
initial DMA and annual update were documented
ensuring the replication and upgrade of the process. The
Group will also monitor the development of DMA for
financial institutions and adjust the process as needed
to improve assessment quality.
Double Materiality Assessment (DMA) was conducted
by internal subject matter experts from all relevant
NLB competence lines and in cooperation with the
Management Board. This ensured the assessment was
informed and objective. The Sustainability Unit led the
entire process, coordinating with various competence
lines and NLB Group members to maintain a clear
decision-making line. Together with representatives
from the Competence Lines, the Sustainability Unit
made key decisions on the methodology and process.
Internal control was done by the Sustainability Unit, who
oversaw the entire DMA process. The final results of the
DMA were confirmed by the NLB Management Board
and presented to the Supervisory Board.
Materiality threshold:
50%
of the average assessed value
ENVIRONMENTAL
INFORMATION
In this chapter we are presenting the NLB Group’s
Climate Strategy, the transition plan, as well as
the policies, targets, and metrics related to
emissions reduction and green financing.
216
E1
Climate Change
42 GFANZ defines net zero as the state when anthropogenic emissions of greenhouse gases to the atmosphere are balanced by anthropogenic removals. Organisations are considered to have reached a state of net zero when they
reduce their GHG emissions following scienced-based pathways, with any remaining GHG emissions attributable to that organisation being fully neutralised, either within the value chain or through purchase of valid offset credits.
43 The Net-Zero portfolio strategy is set out in the publicly disclosed Net-Zero Commitment. The overall Net-Zero climate strategy, covering both operational and portfolio emissions reduction, is outlined in the Transition Plan and
disclosed as part of this Sustainability Statement. The operational strategy is detailed in the internal Net-Zero Operational Strategy.
44 The document Our Net-Zero Commitment is not subject to assurance.
45 The document Advancing Out Net-Zero Commitment is not subject to assurance.
E1-1
Transition plan
for climate change
mitigation
NLB Group acknowledges the pivotal role it plays in
supporting the transition to a Net-Zero
42
emissions
economy by 2050 target year. Thus, it has committed
to managing the impacts, risks, and opportunities
stemming from climate change and has developed
a comprehensive NLB Group Net-Zero Climate
Strategy.
43
The strategy systematically addresses two
core decarbonization levers: reducing emissions from
financing and investment activities (Net-Zero Portfolio
Strategy), and reducing emissions from the NLB Group’s
operational activities (Net-Zero Operational Strategy).
In line with the NLB Group’s commitment to a climate-
positive future (i.e. fostering a mindset of proactive positive
impact, rather than merely reducing harm) and its Net-
Zero ambition, the NLB Group officially joined the UNEP FI
Net-Zero Banking Alliance (NZBA) in May 2022. In 2023 the
Group disclosed the first round of targets aligned with
NZBA guidelines in the
Our Net-Zero Commitment
44
report,
while in 2025 the targets were expanded and disclosed in
Advancing Our Net-Zero Commitment
45
report. The key
steps in setting the targets and developing the NLB Group
Net-Zero Portfolio Strategy are shown in Figure 72.
NZBA ceased operations and its commitments were
transformed into a guidance framework in October
2025. However, the NLB Group’s climate strategy
remains unchanged, along with its commitment to
align the financing activities with decarbonization
and to achieve climate resilience. This commitment
is being delivered through exclusion of coal financing
as outlined in the ESG Exclusion List, along with
proactive support for renewable energy and energy
efficiency projects.
General scope
Baselining
Net-Zero Strategy
Transition Plan
Steering and
Implementation
Reporting and
Assurance
The targets cover the
corporate loan portfolio,
residential mortgages,
and leasing exposures.
The baseline emissions
value, defined in 2023,
includes client emissions
from Scopes 1 and 2 of
the loan portfolio as
well as emissions from
the investment portfolio,
which covers both debt
and equity instruments.
In the second phase of
target setting in 2025,
the NLB Group focused
on expanding the scope
of the covered portfolio
based on exposure.
In the first round of
target setting in 2023, the
NLB Group established
decarbonization targets
for 2030 and 2050.
The Group set further
sectoral targets in 2025.
The targets are based on
widely accepted, science-
based decarbonization
scenarios.
The targets for 2030
focus on priority
sectors where the
NLB Group has the
most significant impact
(most GHG-intensive).
Targets are approved by
the NLB Management
Board – the highest
executive level within
the NLB-.
As part of its annual report,
the NLB Group publicly
discloses its decarbonization
targets and reports annually
on progress according to the
transition plan.
The Group reviews and revises
the targets every five years.
Figure 72:
Key steps of the NLB Group Net-Zero Portfolio Strategy
The content and steps of the strategy are detailed in the chapter
Portfolio Net-Zero Strategy
217
Transitioning to a Net-Zero emissions economy implies that
all economic actors need to work towards this objective.
For financing institutions, including the NLB Group, this
requires changes in their capital allocation or granting
criteria, engagement with clients to navigate their Net-
Zero journeys, managed phaseouts of carbon-intensive
economic activities, and a massive re-orientation of capital
flows towards transition activities and solutions. By acting
in a coordinated manner, financial institutions can support
best practices and drive further efficiency across the whole
economy towards a Net-Zero emissions pathway.
Financed emissions (Scope 3, Category 15 under
the GHG Protocol) make up more than 99% of the
NLB Group’s carbon footprint, making them the core
focus of the overall NLB Group Net-Zero Climate
Strategy. Reducing these emissions is essential
to achieving Net-Zero commitments and sectoral
decarbonization and the NLB Group delivers this
through targeted measures, client engagement,
and climate-positive financing.
NLB Group is included in the EU benchmarks aligned with
the Paris Agreement in accordance with the exclusion
criteria of the Commission Delegated Regulation (EU)
2020/1818 (the Climate Benchmark Standards Regulation).
Alignment with Paris
Agreement
Net-Zero Portfolio targets
NLB Group has adopted a phased, sector-informed
approach to implementing its Net-Zero portfolio targets.
The included scope for target-setting and reporting
encompasses the corporate credit portfolio, the leasing
portfolio exposure in Slovenia, and the retail mortgage
portfolio, ensuring that the target-setting exercise
captures the most material segments of the NLB Group’s
lending activities in line with its transition objectives.
Targets are developed with reference to sector-specific
decarbonization pathways and relevant national climate
plans, ensuring alignment with a 1.5°C trajectory in
accordance with the NZBA guidance. The NLB Group’s
approach to implementation of targets remains iterative,
reflecting the evolving nature of sectoral decarbonization,
data availability, and market developments.
To achieve its 2030 sectoral targets, the NLB Group
does not rely on offsets but instead directly focuses on
sector-specific decarbonization levers, including client
engagement, portfolio alignment with credible Net-Zero
pathways, and financing solutions that drive low-
carbon transitions.
Net-Zero Portfolio target development follows a
structured governance framework with executive
oversight and cross-functional collaboration. Targets
are reviewed at least every five years to ensure ongoing
alignment with evolving climate science, regulatory
developments, and international commitments. The
Group will continue to track the progress and disclose
the results annually, while continuous enhancements
in data quality, internal monitoring systems, and client
engagement strategies will further support the Group’s
climate transition efforts.
Based on the Group’s portfolio structure as at year-
end 2023 the first round of target setting covered
approximately 25% of cumulative in-scope portfolio
exposure, focusing on carbon-intensive sectors
with robust data availability and clearly defined
decarbonization pathways. The second round extended
coverage to 51% of the in-scope portfolio, reflecting
the remodelling of Commercial and Residential Real
Estate (CRE and RRE) baselines and pathways, and the
inclusion of additional sectors such as Agriculture, Road
Freight Transport, and Passenger Vehicle Leasing—
areas of growing relevance in the transition context.
Further disclosures on activities, sectoral targets, sector-
specific scenario selection, decarbonisation levers, and
risk factors are detailed in the chapters:
Key Levers and Actions Related to the Portfolio Strategy
Targets Related to Climate Change Mitigation
and Adaptation
GHG Emission Reduction Targets
Operational Net-Zero Targets
NLB Group’s Net-Zero Operational Strategy is fully
aligned with the Paris Agreement and anchored in
science-based targets (SBTs), reflecting our commitment
to a robust and science-aligned decarbonisation
pathway and review mechanisms. While the Paris
Agreement does not set specific corporate SBTs, it
defines global temperature limit goals, including the 1.5°C
pathway from which such targets are derived.
The strategy’s ambition, structure, and monitoring
are all designed to ensure that the NLB’s operational
emissions pathway is consistent with the global goal
of limiting warming to 1.5°C. The strategy covers all
relevant emission scopes (Scope 1, 2, and selected
Scope 3 categories) using the Greenhouse Gas Protocol,
which is the global standard for emissions accounting
and is recommended by the Paris Agreement framework.
For further information on key activities and targets
please refer to the chapters:
Actions Related to Operational Emissions
Portfolio Strategy
Targets Related to Climate Change Mitigation
and Adaptation
Net-Zero Portfolio
targets cover
51%
of the in-scope portfolio
218
Decarbonization levers
and key activities
NLB Group is committed to accelerating the transition to
a low-GHG emissions, climate-resilient economy through
a comprehensive strategy that focuses on leveraging its
capabilities to support high-emitting sectors in the real
economy. To drive this transition, the Group is prioritising
key actions such as financing low-carbon technologies,
mobilising transition finance, fostering partnerships,
developing innovative financial products, and integrating
climate risks into decision-making frameworks. As
targets evolve, the NLB Group will continually refine its
approach to incorporate emerging climate risks and
opportunities, ensuring steady progress toward its Net-
Zero and climate resilience objectives.
This strategic decarbonization approach outlined in the
NLB Group (Net-Zero) Climate Strategy
focuses on two
core levers:
· Net-Zero Portfolio Strategy (Portfolio Strategy)
– Aligning the Group’s financing activities with Net-
Zero objectives by setting science-based targets for
priority sectors, steering capital towards sustainable
activities, and engaging with clients on their climate
transition pathways.
· Operational Emissions Net-Zero Strategy (Operational
Strategy)
– Reducing the Group’s direct and indirect
emissions caused by its operational activities.
Emission scope
Timeline
Iterative process
Climate
(Net Zero)
Operational
strategy
Operational strategy was approved in 2024
and action plan was adopted in 2025
Scope 1
(vehicle fleet, gas combustion
for office heating)
Scope 2
(vehicle fleet, gas combustion
for emissions from purchased
electricity and heat)
Scope 3
(indirect emissions from the
value chain e.g. business travel,
waste management, employee
commuting)
Portfolio strategy
Scope 3
(financed emissions -
category 15 of GHG Protocol)
UNEP FI’s NZBA Commitment
NLB Group signed the commitment
in May 2022
First Net Zero target setting
(18 months after NZBA
commitment Q4 2023)
Second Net Zero target setting
(36 months after NZBA
commitment Q2 2025)
Figure 73:
Overview of the NLB Group (Net-Zero) Climate Strategy
219
Decarbonization levers related to
the Portfolio Strategy
For the initial Net-Zero targets, the NLB Group focused
on four priority sectors—Iron & Steel, Power Generation,
Residential Real Estate, and Commercial Real Estate—
which together accounted for approximately 50% of
financed emissions based on the baseline exercise.
In the second round of target setting, coverage was
expanded to include Agriculture, Road Freight
Transport, and Leasing of Passenger Vehicles, reflecting
their increasing transition relevance and improved
data availability. For sectors with limited exposures,
such as Cement, Aluminium, and Oil & Gas, the Group
has developed loan origination guidelines based on
credible Net-Zero transition pathways to guide future
lending and ensure alignment with decarbonization
objectives. Net-Zero targets are further elaborated in
NLB Group supports the clients’ development and
implementation of decarbonisation plans through
initiatives such as expanding renewable energy
capacity, adopting low-emission technologies,
and financing energy-efficient real estate projects.
Concurrently, the NLB Group recognises that effective
client engagement is critical for improving data quality,
supporting client transition readiness, and advancing
portfolio decarbonisation. Therefore, the second phase
of setting Net-Zero targets also incorporates metrics
related to client engagement. Further details on this are
provided in the chapter
Client Engagement Targets
The key levers and actions related to the Portfolio
strategy are further elaborated in the chapter
Actions
and Resources Related to Climate Change Mitigation
Decarbonization levers related to
the Operational Strategy
In year 2025 the NLB Group continued to work on
improving its environmental impact, whereas the focus
was on preparation of the NLB Group Operational
Emissions Net Zero Strategy’s Action Plan. Action Plan
was confirmed at the NLB’s Management Board.
It provides operational steps and financial outline
for meeting the Operational Strategy’s 2030 targets,
since the regulatory and infrastructural outlook
by 2050 is not sufficiently tangible yet. Scope 1 and
Scope 2 emissions account for 66% of total operational
GHG emissions, namely electricity generation from
fossil fuels (such as heating oil, natural gas etc), use
of fossil fuels for heating and use of refrigerant gases
and fossil fuels for transportation (internal fleet). Action
plan foresees measures according to the specifics
of each Group entity and it is founded on strategic
initiatives, individual entity’s operational plans as well
as budget projections.
Key levers aimed at reduction of GHG emissions
· Procurement/investment in renewable sources for
electricity production:
Procuring and installing/investing
in renewable energy sources is vital for reducing GHG
emission of the NLB Group’s operational activities. The
main activities supporting the transition to a low-carbon
economy are installing photovoltaic panels and entering
into power purchase agreements with renewable energy
providers where such options are available.
· Energy efficiency and reduced energy consumption
in business premises:
Emission reduction is closely
linked to energy consumption reduction through
improvements in energy efficiency. The main
anticipated activities are introducing energy-efficient
technologies and practices, building renovations,
implementing energy management systems,
conducting energy audits and educating employees
on energy-saving practices.
· Transition from fossil fuel driven vehicles to low/zero
emission vehicles:
steadily transform the NLB Group’s
fleet to be electrified, by installing adequate charging
infrastructure, supply the vehicles with zero emission
electricity and explore possibilities of fuel change for
special vehicles.
· Use of refrigerants:
Cooling systems use refrigerants
with high GWP value resulting in difficulties to reduce
GHG emissions. As the EU adopted legislation to reduce
emissions from refrigerants, which the NLB Group will
follow as well as closely monitor technical quality of
cooling systems to prevent any leakage.
· Employee engagement for work from home and
low-emission commuting:
During COVID-19 years
positive experiences with work from home stimulated
the NLB Group to introduce possibility for employees to
work from home after the pandemic was over and to
establish the legal basis for this arrangement. The NLB
is promoting work from home, with expected results
relating to lower operational emissions by reducing
the need for workspaces in office buildings and lower
energy consumption.
· Reduced use of paper, water consumption and waste
production.
For a detailed list of activities in the NLB Group in
2025, please refer to chapter
Actions and Resources
Related to Climate Change Mitigation and Adaptation -
Operational Emissions Net-Zero Strategy
220
Resources for transition
plan implementation
For timely and effective implementation of the transition
plan, the NLB Group utilises human and financial
resources on various areas. The key ones are:
· Employee training:
Improved skills and knowledge
help ensure that employees stay up to date with the
current regulations, technologies, and best practices.
Well-trained staff perform their duties more efficiently
and effectively, which leads to higher employee
retention and, as a result, positively impacts the
NLB Group’s reputation.
· IT infrastructure:
crucial for delivering complete,
reliable, relevant, and timely sustainability and ESG
information and data to both internal and external
stakeholders of the NLB Group.
· External consulting services:
external experts
provide an impartial, third-party viewpoint on specific
issues. This helps internal teams identify gaps and
opportunities for improvement.
· Real estate and fleet:
the investing in energy
efficiency reduces operating expenses and
increases the value of assets, while also minimising
the environmental impact. These improvements
also support the Group’s compliance with the
EU regulations.
· Advertising and communication:
plays the key
role in promoting clients and other stakeholders’
awareness of the Group’s sustainability products
and commitments, which not only strengthens
stakeholders’ trust but also attracts sustainable
investments and grows business, giving the Group
a competitive edge.
Locked-in
GHG Emissions
The progress towards the NLB Group’s Net-Zero
Portfolio targets is significantly influenced by
external factors, particularly the decarbonization
of industry and infrastructure. Locked-in emissions,
stemming from long-term assets and investments like
infrastructure, present a considerable challenge for
the NLB Group, as these emissions, embedded in past
financing activities, limit the flexibility in meeting near-
term reduction goals.
Each target has been set with an understanding of
the sector specific dependencies on external parties,
including the pace of decarbonization in high-emitting
sectors. Achieving the Net-Zero Targets requires
collaboration between the NLB Group, industry
stakeholders, and governments. The NLB Group will
continue to support public policy developments in
Slovenia and the region, as these measures are vital to
decarbonization of economy and society. Due to the
need for collective action, the NLB Group’s role is limited.
Clients must take steps towards decarbonization, and
governments need to establish frameworks and policies
to guide the transition.
Decarbonizing the industrial energy mix is crucial, with
carbon capture and storage infrastructure playing a
key role in sectors like steel production. In Residential
and Commercial Real Estate, national energy mixes
influence efficiency milestones, especially in the
regions where fossil fuels still dominate the electricity
production. For instance, Slovenia’s coal-fired TEŠ
power plant is scheduled for decommissioning by 2033.
The homeowners’ engagement in energy efficiency
measures, such as retrofitting and energy-
saving investments, is critical. This progress relies on
consumers’ willingness and financial capacity, as well
as external factors like energy price volatility, which can
affect consumption patterns.
Decarbonizing Agriculture presents particular
challenges, while policy measures and efficiency
gains have reduced emission intensities for some
products, these improvements have been largely
offset by increased production volumes. Further
emission reductions will require a stronger policy
implementation, wider adoption of climate-smart
practices, and greater awareness among farmers
of their role and available technical solutions. Joint
efforts from all stakeholders are needed to make a
meaningful progress.
When it comes to reducing operational greenhouse
gas emissions, some residual emissions will always
remain outside the NLB Group’s control. This is
mainly because:
The NLB Group depends on the pace of technological
development and innovation by (national) utility
providers. For instance, the NLB Group cannot
influence the energy mix of (state) utility companies
supplying district heating, upgrade electricity
infrastructure, expand charging networks for electric
vehicles, or open energy markets to new supply
products. These factors limit the NLB Group’s ability
to further reduce emissions.
The nature of banking operations and employee
commuting also generates transport-related emissions.
While a qualitative assessment suggests that these
residual emissions could be addressed through carbon
removal credits, the NLB Group has not yet determined
its strategic approach and will continue to monitor
developments in the carbon credit markets.
221
Alignment with business
strategy and financial
planning
With its first Net-Zero Target Disclosure Report, the NLB
Group set its first round of climate targets in December
2023, thereby defining its strategic ambitions. These
targets were further complemented by a second round
of disclosures in July 2025, reflecting the expanded
portfolio coverage and enhanced alignment with the
NZBA guidance.
The transition plan, which is
connected with the
NLB Group Net-Zero Strategy
and annual disclosures
of Net-Zero targets and commitment, is
aligned with
the NLB Group’s 2030 Strategy: New Horizons
all the before-mentioned documents, the NLB Group
has established clear financial metrics and targets to
support its broader strategic ambition of contributing
to the real-economy transition, through both financing
activities and its internal operational goals. These
metrics are aligned with the Group’s overarching
sustainability objectives, including the reduction of
emissions in its financing activities and the mobilisation
of capital for sustainable finance. The financing targets
set by the Group reflect its commitment to advancing
its transition plan’s strategic ambition, with a focus on
key sectors such as renewable energy, green buildings,
energy efficiency, sustainable transportation and
agriculture.
Financing and Net-Zero targets are detailed in the
Alignment with the EU
Taxonomy Regulation
NLB Group has developed a structured approach
to monitor and progressively increase its share of
taxonomy-aligned revenues in line with its sustainability
commitments and regulatory disclosure requirements.
The EU Taxonomy is a classification system designed to
determine the environmental sustainability of economic
activities within the European Union. For banks, it serves
as a crucial framework for evaluating and disclosing the
environmental impact of their investments and lending
practices. By adhering to the EU Taxonomy, banks
can identify and prioritise investments that contribute
to environmental objectives, such as climate change
mitigation and adaptation. This taxonomy provides clear
criteria and standards, enabling banks to assess the
alignment of their portfolios with sustainable goals, mitigate
risks associated with environmentally harmful activities,
and support the transition to a more sustainable economy.
Compliance with the EU Taxonomy is mandated under
Articles 8 and 10 of Regulation (EU) 2020/852 of the
European Parliament and of the Council of 18 June
2020 on the establishment of a framework to facilitate
sustainable investment, amending Regulation (EU)
2019/2088.
The EU Taxonomy reporting has been
prepared in accordance with Delegated Regulations
(EU) 2021/2178, (EU) 2021/2139 and (EU) 2023/2486 as
applicable on 31 December 2025.
This legislation establishes the criteria for determining
whether an economic activity is environmentally
sustainable and provides the basis for implementation
of the EU Taxonomy across various sectors, including
banking and finance.
In line with the regulation, the NLB Group discloses
in this Sustainability Statement information about
Taxonomy alignment for all six environmental objectives
as at year-end 2025:
1. Climate change mitigation
2. Climate change adaptation
3. Sustainable use and protection of water
and marine resources
4. Transition to a circular economy
5. Pollution prevention and control
6. Protection and restoration of biodiversity
and ecosystems
Green Asset Ratio (GAR)
The Green Asset Ratio (GAR) within the framework
of the EU Taxonomy measures the proportion of a
Group’s assets that meet the criteria for environmentally
sustainable economic activities. This ratio serves as a
key metric for stakeholders to assess how much of a
Group’s portfolio supports environmental sustainability
objectives. Banks are required to report their GAR
as part of their sustainability reporting obligations,
ensuring transparency and accountability in their
sustainability efforts.
However, while the Green Asset Ratio enhances
transparency, it does not fully capture the transition
efforts of banks. A substantial portion of the NLB
Group’s portfolio is excluded from the calculation —for
example, loans to smaller companies and international
non-EU business—meaning the actual number of
aligned activities is higher. Furthermore, banks rely on
counterparties for data, and since many of these entities
are at the early stages of their green transformation,
they may struggle to evaluate their own sustainability.
Therefore, GAR should be analysed alongside additional
disclosed metrics and other relevant information on the
NLB Group’s efforts to finance the transition.
The KPI covers banking-book assets in the scope of
EU Taxonomy Article 8 (mainly loans to NFRD/CSRD
reporters).
The financing targets reflect
the NLB Group’s commitment
to advancing the transition
plan’s strategic ambition
222
It excludes exposures out of scope (e.g., central banks,
sovereigns, trading book, derivatives). The Group uses
Article 8 statements from counterparties as the primary
data source. “Taxonomy-aligned” means a substantial
contribution, no significant harm, and minimum
safeguards compliance. The scope expanded over time
from climate to the other environmental objectives.
The Group embeds Taxonomy rules in strategy, product
design, and origination, and develops labelled green
products with use-of-proceeds linked to Taxonomy
activities.
Furthermore, the Group supports clients on
eligibility/alignment and data collection through the
credit process. Governance and risk integration follow
the Group sustainability policy and Pillar III approach.
The Group also monitors complementary alignment
metrics to show the weight of Taxonomy-aligned
financing in overall activity. These indicators will evolve
as client reporting and our green product suite scale.
NLB Group is not required to disclose quantitative
Taxonomy KPIs for trading exposures and therefore
provides a qualitative overview instead. Trading
portfolios serve liquidity and risk management needs.
Taxonomy-relevant content is limited and controlled
through internal limits and product governance. The
Group aims to tighten policy links to the Taxonomy over
time and track composition and trends.
The NLB Group’s disclosure practice is to maintain
a consistent and unified approach throughout its
reporting. As banking regulation and sustainability
reporting are not aligned yet, banking regulation
compliance is in our focus. In Pillar III report, the
Group discloses the GAR only for the first two climate
objectives, based on Pillar 3 methodology. This creates
a methodological difference between the climate-GAR
and any “total” GAR. For 2025, the difference is not
material because alignment under the other four
objectives based on counterparty Article 8 disclosures
is very low.
GAR flow
The Draft Commission notice issued on 21 December
2023, aims to provide clarity and improve disclosure
requirements. In line with the notice the Green Asset
Ratio (GAR) flow disclosure includes all newly acquired
exposures over the reporting period, rather than only
reflecting net changes.
GAR value and progress
As of 31 December 2025, the NLB Group’s GAR stands at
1.59% of total covered assets, reflecting an increase of
0.25 percentage points compared to 31 December 2024.
The reporting templates prepared in accordance with
the EU Taxonomy disclosure requirements are included
in the
Appendix 1 - EU Taxonomy Regulatory Disclosures.
These templates are part of the Sustainability Statement
and are subject to assurance.
GAR as of 31 December 2025
1.59%
of total covered assets
223
Transition plan governance
To ensure effective governance, strategic oversight, and
regular monitoring of the transition, the NLB Group has
set a robust sustainability governance structure, which
includes the Climate Change Committee. This structure
ensures that the transition plan is guided by top-level
executives from the Sustainability Unit, Global Risk,
Retail Banking, Corporate Banking, Data/IT and Group
Steering, and implemented effectively across all relevant
sectors in the Group. Please refer to the
chapter for a detailed description of this committee.
The effectiveness of the transition plan is
regularly reported and discussed at meetings
of the Sustainability Committee, Climate Change
Committee, NLB Management Board, and NLB
Supervisory Board.
These sessions monitor the
progress in reducing portfolio emissions and, as
needed, guide strategic adjustments.
In line with the NZBA guidelines and NLB Group’s
internal corporate governance framework, the transition
plan is formally approved each year by the Climate
Change Committee and NLB Management Board. The
initial transition plan was approved in March 2025,
while the updated plan—incorporating year-end 2025
progress data—was approved in February 2026.
The Operational Emission Net-Zero Strategy, which
focuses on reducing the emissions from the NLB Group’s
own operations, was adopted in 2024 and confirmed
by the NLB Management Board, with regular updates
presented at the Supervisory Board’s Audit Committee
meetings. The operational carbon footprint emissions are
reported regularly, with interim quarterly reports shared
at regular sessions of the Sustainability Committee. Yearly
results and corresponding action plans are reviewed and
approved by the NLB Management Board.
Transition plan
implementation
progress
Since 2023, when the NLB Group introduced its
transition plan, by the end of 2025, the Group has
achieved a meaningful progress in implementing its
climate strategy:
Reducing financing emissions
Building on the first sector targets published
in December 2023, the NLB Group has further
operationalized its Net-Zero Portfolio Strategy through
the second round of target setting, published in July
2025 and extended the coverage of in-scope NLB
Group’s portfolio exposure from 25% to 51%.
Key policies to operationalise the Net-Zero Portfolio
Strategy were adopted, incorporating targets for
emissions-intensive sectors. These policies guide
lending, investment, and risk management decisions,
aligning operations with decarbonization goals.
The NLB Group developed a green financing offer with
clear criteria defining green transactions to support
climate change mitigation.
At the end of 2025, the financed emissions in category
15 (investments) were 8,686,682 tCO
eq representing
a 22.2% decrease compared to the end of 2024.
The Group’s climate-related topics continued to be
actively governed and regularly reported through three
Climate Change Committee sessions held in 2025,
which monitor the portfolio progress and guide
strategy adjustments as needed.
Reducing operational emissions
While in 2024 the NLB Group developed and approved
its Operational Emissions Net Zero Strategy, making
a significant step towards reducing its operational
emissions, 2025 was dedicated to the preparation of
Action Plan and development of two applications where
data can be input in order to calculate operational
emissions. One of these two applications focuses solely
on the real estate segment and thereto connected
categories, whereas the second application is dedicated
mainly to data reporting for Scope 3 categories. This
important developmental step reduces the possibility
for errors and enables progressive reporting options.
At the end of 2025, operational emissions accounted
for 17,395 tCO
eq which is -13% compared to the end
of 2024.
In recent years, the NLB Group has established
several important policies and internal documents
focused on reducing operational emissions. The most
significant is the NLB Group Policy on Measuring
and Reporting Carbon Footprint, which provides the
processes for measuring, managing, and reporting
the Group’s performance in terms of operational
emissions. Additionally, the Group has implemented
internal regulations covering real estate management,
sustainable fleet and company vehicle management,
as well as guidelines for remote work arrangements.
For details on the above-stated progress areas please
see the following chapters:
Policies Related to Climate Change Mitigation
Gross Scopes 1, 2, 3 and Total GHG Emissions
Alignment of Transition Plan with Business Strategy
and Financial Planning
Financed emissions:
8,687 ktCO₂eq
as of 31 December 2025
Operational emissions:
17,395 tCO₂eq
as of 31 December 2025
224
SBM-3
Material climate-related impacts, risks and opportunities,
and their interaction with the strategy and business model
Climate-related risk
The NLB Group has developed an internal Methodology
for the Assessment of Environmental Risks, which
classifies climate and environmental risks into three
categories: transition risk, physical risk, and other
environmental risk.
Each category is further divided
into several sub-categories. Although the NLB Group
has identified a broad range of risk drivers across
all categories, the materiality assessment focused
exclusively on those risk drivers most relevant to the
regions in which the Group operates. The climate and
environmental risks, together with risk drivers, are
presented in the table below.
As of 31 December 2025, the NLB Group updated the
materiality assessment using the same methodology
applied in the previous year. The updated analysis
did not identify any significant changes; therefore,
the conclusions of the materiality assessment remain
consistent with those presented previously. In 2026, the
NLB Group plans to further enhance the materiality
assessment methodology, with a particular emphasis on
integrating more advanced approaches for evaluating
physical risks.
Resilience analysis
The uniform stress-testing programme, which
includes internally developed models, stress scenarios,
and sensitivity analysis, is regularly revised and
further refined. The Group has established an internal
ESG stress-testing concept to identify the most relevant
financial vulnerabilities stemming from climate risk.
This framework is continuously enhanced by
integrating newly available ESG-related data.
The stress testing considers three NGFS II long-term
scenarios (orderly, disorderly, hot house world),
encompassing transition risk, physical risk, and
other climate & environmental risks associated with
each scenario.
The combined stress test incorporates both transition
and physical risks until 2050. This entails a permanent
impact arising from transition risk and projected one-
time physical risk events (floods and drought), while
effects of the combined stress materialise after 2030.
The results of the climate stress tests showed
no material impacts on the Group’s capital and
liquidity position.
In addition, as a systemically important institution, the
NLB Group participated in the 2022 ECB Climate Stress
Test exercise, consisting of three modules. The exercise
was conducted in the first half of 2022 and aggregated
results were published in July 2022. By performing this
exercise, the ECB assessed how banks were prepared
for dealing with financial and economic shocks
stemming from climate risk. The Group’s overall results
were within the range of average peer results.
Table 60:
Classification and materiality of environmental risk
Climate risk
Risk drivers
Materiality
Transition risk
· Climate policy changes
· Technological changes
· Behavioural changes (investor
and consumer sentiment)
All categories of transition risk are assessed as material over the
short- and medium-term horizons whereas the climate policy
changes are the most significant risk driver within transition risk.
Physical risk
Acute physical risk:
· Floods
· Drought
· Heat waves
· Windstorms
· Wildfires
· Hailstorms
· Freezing rain
· Landslides
Floods and drought are assessed as material over the short- and
medium-term horizons, other hazards are assessed as immaterial.
Chronic physical risk:
· Temperature changes
· Reduced water availability
· Biodiversity loss
Chronic risk is assessed as immaterial over the
short- and medium-term horizons.
environmental
risk
Risk drivers
Materiality
Ecosystem dependency risk:
· Depletion of resources
· Ecosystem service disruption
· Biodiversity loss
· Climate change impact
Ecosystem impact risk:
· Pollution
· Land use
· Habitat degradation
Other environmental risk is assessed as immaterial risk
over the short-term horizon. Over the medium-term
horizon the ecosystem impact risk is assessed as material
and ecosystem dependency risk as immaterial.
Scenarios
(orderly, disorderly, hot house)
C&E Risk
Transition Risk
Physical Risk
Other C&E Risk
Figure 74:
NLB Group’s internal ESG stress-testing concept
225
IRO-1
Processes to identify
and assess material
climate-related impacts,
risks and opportunities
The NLB Group has established processes for identifying
and assessing material climate-related impacts, risks,
and opportunities. Several material IROs were identified
in the initial DMA conducted in 2024, following the
process presented in the chapter
DMA process
In the 2025 DMA update,
the impacts Financed Emissions of Leasing Operations
under the topic Climate Change was reassessed
as material
(in 2024, it was below the 12.5 threshold).
In addition, three new AI-related IROs were identified as
material, namely the NLB Group’s AI use for optimizing
its own environmental footprint, and the environmental
impact of NLB Group’s AI use, and the NLB Group’s
client investment to AI use for optimizing their
environmental footprint.
The identified material IROs (including those related
to GHG emissions) and their connection to the NLB
Group’s business activities, location in the value chain,
and the time horizons of assessment are detailed
in the tables below.
Table 61:
Climate-related impacts, risks, and opportunities (climate change adaptation and mitigation)
Material
Name of IRO
Description of IRO
Type of IRO
Location in the
value chain
Time horizon
Climate
change
Climate-related risk
Climate-related physical risks, such as extreme weather events, can lead to loan defaults,
asset devaluation, and increased insurance claims, thereby undermining the bank’s
financial stability and risk exposure.
Risk
Downstream
Short, medium,
long-term
Climate-related transition risks, driven by shifts to a low-carbon economy through policy
changes, technological advancements, or evolving market preferences, can result in
stranded assets, increased operational costs, and credit risk for a bank’s borrowers,
potentially affecting the bank’s financial performance.
Risk
Short, medium,
long-term
Reducing financed
emissions (towards
Net-Zero) as part of
the Climate (Net-
Zero) Strategy
Reducing financed emissions as part of the Climate (Net-Zero) Strategy enhances asset
value, mitigates risks, opens new revenue streams, and improves regulatory compliance
despite potential initial costs. This approach aligns investment with long-term
sustainability goals, positively impacting ROI and shareholder value while building a
strong reputation and competitive edge.
Opportunity
long-term
Operational scope 1
emissions
The NLB Group’s own GHG emissions from electricity use, heating of own real estate and
use of own vehicles contribute to a rise in the GHG concentration in the atmosphere. This
leads to changing climate patterns, including droughts, flooding and heatwaves, increase
in average temperature, and sea level rise.
Impact - actual
negative impact
Own operations
Short-term
Operational scope 2
emissions from
purchased electricity
and heat and fuel for
own vehicles
The NLB Group’s downstream GHG emissions due to production of electricity and heating
contribute to a rise in the GHG concentration in the atmosphere. This leads to changing
climate patterns, including droughts, flooding and heatwaves, increase in average
temperature, and sea level rise.
Impact - actual
negative impact
Operational scope 3
emissions (limited
categories)
The NLB Group’s indirect emissions related to employee travel to and from work and to
business travels contribute to a rise in the GHG concentration in the atmosphere. This
leads to changing climate patterns, including droughts, flooding and heatwaves, increase
in average temperature, and sea level rise.
Operational scope 3
emissions from
bought goods and
services (supply
chain)
The NLB Group’s indirect emissions related to the carbon footprint of purchased goods
and services from the supply chain contribute to a rise in the GHG concentration in the
atmosphere. This leads to changing climate patterns, including droughts, flooding and
heatwaves, increase in average temperature, and sea level rise.
Financed emissions
from loan activity
Financed emissions related to lending to retail clients, governments and corporates
contribute to a rise in the GHG concentration in the atmosphere and form the largest share
of the NLB Group’s total GHG emissions. This leads to changing climate patterns, including
droughts, flooding and heatwaves, increase in average temperature, and sea level rise.
Financed emissions
of asset and wealth
Financed emissions related to asset and wealth management and related investments
contribute to a rise in the GHG concentration in the atmosphere. This leads to changing
climate patterns, including droughts, flooding and heatwaves, increase in average
temperature, and sea level rise.
of leasing operations
Financing lease of vehicles indirectly contributes to a rise in the GHG concentration
in the atmosphere. This leads to changing climate patterns, including droughts,
flooding and heatwaves, increase in average temperature, and sea level rise.
226
Table 62:
Climate-related impacts, risks, and opportunities (energy)
Material
Name of IRO
Description of IRO
Type of IRO
Location in the
value chain
Energy
Operational use of
energy from zero-
carbon sources
Using energy from zero-carbon sources in operations reduces direct environmental impact
and aligns with sustainability goals, while also mitigating risks like future carbon taxes and
energy cost fluctuations. This transition enhances green credentials, lowers long-term
operational costs, and appeals to stakeholders prioritizing environmental responsibility.
Opportunity
long-term
Need for green
investments in
renewables
Green investments in renewables drive decarbonization, reduce reliance on fossil fuels,
and support long-term climate goals. They offer growth potential through clean energy
innovations, meet regulatory demands, and align with increasing investor preferences for
sustainable, environmentally conscious projects.
long-term
Need for investments
in house renovation
and energy
efficient buildings
Investments in house renovations and energy-efficient buildings lower energy
consumption, reduce emissions, and increase property value. They support climate
targets, meet evolving regulations, and attract demand from environmentally conscious
buyers, while offering long-term savings and enhancing energy resilience.
Operational use
of zero-carbon
own vehicles
Utilizing zero-carbon vehicles for operations reduces emissions, lowers operational costs,
and enhances corporate sustainability efforts. This transition improves brand reputation,
meets regulatory standards, and aligns with the growing consumer preference for
environmentally friendly practices, ultimately contributing to a more resilient and
responsible business model.
Operational energy
use for heating
and electricity in
own real estate
By using energy from non-renewable sources the company is contributing to
environmental degradation (air pollution due to emission of air pollutants from fossil fuel
combustion used for energy production).
Operational use of
energy from zero-
carbon sources
The NLB Group is already purchasing over half of its energy from zero-carbon sources,
thus reducing the negative environmental impacts related to combustion of fossil fuels,
such as GHG emissions and air pollutant emissions.
Impact - potential
positive impact
Medium-term
Financing
and leasing of
conventional vehicles
By financing loans and lease of personal vehicles with internal combustion
engines NLB Group is indirectly contributing to environmental degradation (air
pollution due to emission of air pollutants from fossil fuel combustion).
NLB Group’s AI use
for optimizing its
own environmental
footprint
The Group’s use of AI for better managing its critical infrastructure (IT, water, energy,
transport, etc.) can optimise its environmental footprint and have positive effects
on the environment.
Impact – potential
positive impact
Medium-term
impact of NLB
Group’s AI use
The Group’s own use of AI have some negative effects on environment
(use of energy, water)
As part of the DMA, the financial materiality assessment
integrated the existing risk management procedures
and the results of a comprehensive climate-related
materiality analysis, which the NLB Group performs
annually within its broader risk management process
and is presented in the following chapters.
The Group’s comprehensive approach includes a risk
assessment framework integrating climate-related risks:
into the overall risk management processes
(identification and materiality assessment of physical
and transition risk at the portfolio level, transaction and
client due diligence, credit approval process, alignment
with climate targets, green finance),
stakeholder engagement to understand concerns and
expectations,
and scenario analysis to assess the potential impacts
of different climate-related scenarios on the Group’s
operations and financial performance.
Managing climate-related IROs forms part of the
broader framework for managing environmental, social,
and governance (ESG) risks, identified in the DMA as a
material sustainability topic under Business Conduct.
This topic is further elaborated in the subchapter
ESG risk management
227
Table 63:
Climate-related impacts, risks, and opportunities (sustainable finance)
Material
finance
lending products
for retail banking
Sustainable lending products for retail banking promote eco-friendly practices by offering
favourable terms for environmentally responsible projects, such as energy-efficient home
renovations or electric vehicle purchases. These products enhance customer loyalty, attract
a growing segment of environmentally conscious consumers, and align with regulatory
expectations, while supporting broader sustainability goals and fostering a positive
brand image.
Green lending
to corporates
Green lending to corporates supports environmentally sustainable projects, such as
renewable energy initiatives and energy-efficient upgrades. This approach mitigates
climate risk, aligns with regulatory demands, and enhances corporate reputation while
attracting socially responsible investors and fostering long-term partnerships for
sustainable growth.
The NLB Group is providing green lending to corporates and is aiming to significantly
increase its volume. Green lending is a means to reduce the volume of financed emissions
through financing of sustainable activities of corporate clients.
Green leasing
Green leasing structures lease agreements to promote sustainable practices and reduce
environmental impacts, enabling the bank to support eco-friendly initiatives and attract
conscious tenants. This approach enhances asset value, improves tenant satisfaction, and
demonstrates a commitment to sustainability, ultimately contributing to long-term financial
performance and a positive market reputation.
Sub-funds in
investment
banking and asset
Sub-funds which promote environmental and social characteristics, targeting companies
and projects that prioritise sustainability and ESG criteria. These funds attract a growing
base of socially conscious investors, enhance portfolio resilience against climate risks, and
align with regulatory demands, ultimately supporting a shift toward sustainable finance
and long-term value creation.
The NLB Group is offering investment opportunities in sub-funds in its asset management
portfolios. This increases financing sustainable goals. Once implemented, financed activities
will have a positive impact on the environment.
lending products
for retail banking
The NLB Group is providing green lending to private individuals and micro companies.
Green lending is a means to reduce the volume of financed emissions through financing of
sustainable activities and purchases of private clients.
Issuing of green
NLB has issued a green bond, raising several hundred million euros for financing
sustainable projects. Sustainable projects, once implemented, will have a positive impact on
the environment. The issuing of the green bond will have a positive signalling effect on other
banks and companies in the region.
Issuing of green bonds provides the capital for environmentally sustainable projects, such
as renewable energy, energy efficiency, and pollution reduction initiatives. This financing
option enhances market reputation, attracts socially responsible investors, and
demonstrates a commitment to sustainability, while also meeting growing regulatory
expectations and supporting broader climate goals.
Financing of energy
efficient buildings
The NLB Group is providing finance for energy efficient buildings and has committed to
significantly increase its share of financing of most energy efficient buildings by 2030.
Energy efficient buildings require less energy, thus contributing to lower need for energy
and to lower GHG emissions.
NLB Group’s client
investment to AI
use for optimizing
their environmental
footprint
The Group’s financing of AI investments of its clients for better managing critical
infrastructure (IT, water, energy, transport, etc.) and for optimizing their environmental
footprint (energy, water) can have positive effects on environment.
Impact - potential
228
Identification and
assessment of climate-
related physical and
transition risks
Identification of climate-related risk
The NLB Group conducts the materiality assessment as
part of its overall risk-identification process to determine
the level of exposure to transition and physical risk.
In addition, the NLB Group uses all available climate
and environmental data and studies relevant to its
region (namely those provided by various relevant
state institutions) to determine the level of its exposure
to environmental risks
In this process, identification
of environmental risk factors, relevant transmission
channels and their materiality and impact on the
Group’s financial performance in the short-, medium-
and long-term period are assessed.
The NLB Group performs the materiality assessment
through the following steps:
· In the first step,
the climate and other environmental
risk drivers relevant for Slovenia and other countries
where the NLB Group is present are identified. In
addition to physical and transition risk, the NLB Group
also considers exposure to other environmental risks,
such as ecosystem dependency and impact (including
biodiversity risk).
· In the next step,
the NLB Group defines the
transmission channels to better understand how the
climate and environmental risk drivers translate into
traditional financial risk categories.
· In the third step,
the NLB Group assesses the
probability and impact of each identified risk driver
using internal and external sources and methodologies.
This assessment takes into account the geographic
location and industry (segment) of the counterparty.
· Furthermore,
the NLB Group evaluates how other
factors (sources of variability), which determine
the probability or the size of the impact (so-called
amplifiers, mitigants and geographical heterogeneity),
impact its operations.
· In the final step,
the materiality of the impact is
assessed. Considering probability and impact score,
the final vulnerability score is determined and assigned
to each exposure. A heatmap tool is used to illustrate
vulnerability across climate and environmental risk
drivers.
Climate and environmental risk drivers identified as
material are quantified separately through a dedicated
stress-testing process.
In line with the internal risk management rules and
procedures, the NLB Group uses a 5-level scale to assess
climate-related physical and transition risk drivers and
other environmental risk drivers:
A detailed assessment of each category is performed
separately and is further elaborated in the following
chapters. The first extensive materiality assessment
of climate and environmental risks was conducted in
2023 and upgraded in 2024. In 2025, the methodology
remained unchanged; however, the materiality
assessment was updated as of 31 December 2025. In
2025, there were no material changes with regard to
climate and environmental risks. The Group intends to
further improve the methodology for assessing C&E risk
drivers in 2026.
Real estate plays an important role in the transition
to a carbon-neutral economy. Within the collateral
evaluation process, the NLB Group’s ESG risk
management focuses on real estate climate transition
and physical risks. The identification and materiality
of specific ESG risks for real estate in collateral are
assessed through the NLB Group methodology for
environmental risks. Climate transition and physical risks
are measured through energy performance data of real
estate and collateral location data.
Physical risk
Each identified physical risk driver (as presented in the
previous chapter) is assessed from both a probability
(likelihood) and impact perspective. The assessment
is performed in line with internally developed
methodology, which relies on available climate and
environmental data (including insurance companies’
loss statistics), vulnerability and climate studies available
for the region (provided by different relevant state
institutions) and expert judgement. While the probability
of a severe physical risk event is evaluated based on
the location (NUTS-3 level mapping) of the exposure,
the impact of such an event relies more on the industry
(segment) of the counterparty. Probability and impact
scores are then combined into a single vulnerability
score. For residential mortgages, the Group assesses
flood risk by using flood maps, which means that the
exact flood risk level is determined based on the micro
location (exact geospatial coordinates) of the real estate.
Time horizons and climate scenarios
Assessment was performed for short-term, medium-
term and long-term period. While studies and scenarios
mainly project temperature and climate change by 2100
and climate change is a slow and gradual process, the
Group has defined the time horizons for assessment of
physical risks as follows:
Short-term: by 2030;
Mid-term: 2030-2050;
Long-term: 2050-2100.
Such assessment is used in the budget, forecast or stress
test process based on the defined time perimeter and
maturity of the exposure.
In relation to physical risk, the Group considers two
different climate scenarios in the long-term period
(after the year 2050), namely pessimistic RCP 8.5
and optimistic RCP 2.6 scenarios. Based on these two
scenarios different physical risk assessments were
performed and were used in materiality assessment.
A Representative Concentration Pathway (RCP) is
a greenhouse gas concentration (not emissions)
trajectory adopted by the IPCC. Four pathways were
used for climate modelling and research for the IPCC
Fifth Assessment Report (AR5) in 2014. The pathways
Low
Moderately
Moderate
Moderately
229
describe different climate change scenarios, all of which
are considered possible depending on the amount of
greenhouse gases (GHG) emitted in the years to come.
The RCPs – originally RCP 2.6, RCP 4.5, RCP 6, and
RCP 8.5 – are labelled after a possible range of radiative
forcing values in the year 2100 (2.6, 4.5, 6, and 8.5 W/m
respectively). The Group decided to use RCP 2.6 scenario,
which is a “very stringent” pathway scenario, and RCP
8.5 scenario which assumes emissions will continue to
rise throughout the 21
st
century.
In the short-term period, the use of different climate
scenarios for assessment of physical risk was assessed
as not material and therefore not considered. Long-
term assessment of physical risk, considering both
scenarios described, relies on findings of climate
studies performed for our region and different studies
performed by the EU Joint Research Centre (JRC) where
different climate scenarios were considered.
Findings of the materiality assessment
of physical risk
Key findings on the assessment as of 31 December 2025:
· Short-term
exposure to physical risk is not material;
however, frequency and severity of events is expected
to increase gradually due to climate change.
Over the
medium-term
horizon, the level of physical
risk is assessed as moderately low.
Over the
horizon, considering the RCP 2.6
scenario, the level of physical risk is higher, although
still at a moderately low level. Considering the RCP 8.5
scenario, the level of physical risk over the long-term is
increased and assessed as moderate.
From the materiality perspective we can conclude that
floods and drought are currently the only material risk
driver in certain industries and regions. Other events
are not material from financial perspective, though
they cannot be completely neglected. Chronic risk is
also not determined as a material risk in the short-
and medium-term. From the perspective of direct
corporate exposure, mostly the agriculture sector in
some countries is materially exposed to physical risk
(high and moderately high level of drought risk) in
the mid-term horizon. Vulnerability to physical risk in
other industries is less material. Within the short- and
medium-term horizon, no exposure is allocated to the
high-risk bucket. Considering the long-term horizon,
7% of the corporate portfolio is allocated to the high-
risk bucket under the RCP 2.6 scenario and 18%
under the RCP 8.5 scenario, which is slightly higher
than in 2024.
The impacts of climate change on physical risk
exposure of NLB Group’s credit portfolio and business
model (sensitivity)
The most relevant natural disasters in terms of
frequency and severity are drought and floods, while
hail and windstorms are also frequent but less material.
Floods and drought do cause material losses to our
clients, but they do not have a material effect on the
Group’s portfolio. However, we can expect that financial
impact of such events will increase in the long run if no
adequate policy changes are implemented in a timely
manner. Other events, including chronic risk, are not
material for the region and the Group’s business model.
Chronic physical risks in Slovenia are assessed as
immaterial to the Group’s collateral exposure.
Historical losses in the region, primarily affecting public
infrastructure and the agricultural sector, were largely
compensated through government support, thereby
limiting their financial impact on the Group. In addition,
insurance data indicate that a substantial share of
losses arising from physical climate-related events
is covered by insurance mechanisms, which further
mitigates the potential impact of such risks on the
Group’s financial performance.
The Group’s credit portfolio is well diversified (from the
industry and location perspectives) which reduces the
financial impact of such events. Stress tests performed
on the portfolio level reveal that some losses could occur
due to physical risk, though with no significant impact on
the Group’s performance.
The impacts of climate change on physical risk
exposure of collateral and real estate
These impacts could arise from both an increase of
extreme weather events (acute impacts) as well as from
gradual global warming (chronic impacts). A model for
assessing acute flood risk based on national (Slovenian)
flood risk zones and EU flood risk zones (NLB Group
members) was developed – determining flood risk
on the actual location of the real estate in collateral.
For all collaterals in the Slovenian portfolio, flood risk
(high, moderately high, moderate, moderately low, low)
was determined; flood risk assessment on the micro
location of real estate for the NLB Group members is still
in development as countries have different available
data. Currently other physical climate risks are assessed
through the NLB Group methodology for environmental
risks as not material to the Bank’s collateral exposure.
NLB is in the process of obtaining flood end other
physical risk exposure for all collateral portfolio in NLB
and the NLB Group. Measures for reducing climate
physical risk of collateral are part of credit approval
process. Exposure to assets located in high flood-risk
areas within the collateral portfolio is assessed as low.
Transition risk
The assessment of transition risk (which is identified as
described in the previous chapter) is focused on the
mid-term horizon. It is based on the assumption that the
transition to low-carbon economy will materialise by
2050, and that transition risk will peak in the mid-term
horizon (2030-2050) as defined by the Group. Afterwards
the level of transition risk is expected to decrease.
The assessment of transition risk factors is based on the
UNEP FI methodology, which was elaborated by the
NLB Group to a more granular level. The methodology is
combined with actual emission data of a counterparty
or proxy emissions data. For residential mortgages
the Group assesses transition risk by using energy
performance certificate (EPC) labels, primary energy
consumption and CO
emissions, and other information
derived from the EPC.
The methodology assumes full implementation of the
Net-Zero 2050 scenario. Other less optimistic scenarios
(slower transition) are not considered in the materiality
assessment of transition risk while the level of transition
risk is lower in such cases. However, the Group uses
different scenarios in the climate stress test, which is
described in the chapter
Resilience analysis
Findings of the materiality assessment
of transition risk
Key findings on the assessment as of 31 December 2025:
Transition risk is already recognised as a material risk
driver and is expected to reach its peak over the mid-
term horizon.
230
Over the short-term horizon, the level of transition risk
is assessed as moderately low.
Over the mid-term horizon, the level of transition risk
will increase to moderate level.
Over the long-term horizon, the level of transition risk is
expected to start decreasing.
As such, exposure to transition risk over the long-
term horizon is less material therefore the focus of the
materiality assessment is the mid-term horizon. Using
UNEP-FI methodology for classification of transition
risk, only 5% of the corporate portfolio is allocated to
the high-risk bucket and 10% to the moderately high-
risk bucket. 39% of the portfolio is allocated to the low
or moderately low risk bucket and the remaining part is
allocated to the moderate-risk bucket.
From a sectoral perspective, exposures assessed
as above-moderate are concentrated in the
manufacturing sector, wholesale and retail trade,
construction, and electricity generation activities in
Slovenia and Serbia. In Kosovo and other jurisdictions
of the NLB Group, these exposures are assessed as less
material. For the identified sectors, direct and indirect
emission-related cost drivers significantly contribute
to elevated transition-risk scores, while needed capital
expenditure further increases the overall vulnerability
to transition risk.
At the country level, the lowest transition-risk exposure
is observed in Slovenia, whereas the highest exposure
is identified in Serbia, notwithstanding that the applied
UNEP-FI methodology is not country-specific. In
other NLB Group markets outside Slovenia, a delayed
transition trajectory is anticipated, resulting in lower
risk in the short term but a higher materiality of
transition risk in the medium term due to accelerated
alignment requirements.
The impacts of climate change on transition risk
exposure of NLB Group’s credit portfolio and business
model (sensitivity)
Transition risks already arise in the short term due
to the EU’s determination to reduce carbon emissions in
accordance with its ambitious Net-Zero by 2050 strategy.
With the implementation of the NLB Group’s Net-Zero
Strategy in 2023 it is expected that the impacts of
transition risks will gradually diminish in the long run.
Nevertheless, the Group assessed transition risk as
more of a material than a physical risk. This can already
be observed through higher energy and emission
costs. There are certain industries which are directly or
indirectly related to fossil fuels and such industries are
considered riskier.
The level of transition risk does not depend only on
the industry itself but also on the companies (ESG
awareness, strategy, efficiency, etc.) and their location
(outside the EU there is less regulation).
On the portfolio level, the Group does not face any
large concentration of specific NACE industrial sectors
exposed to climate risk, whereby the role of transitional
risk is more prevalent. Based on industry segmentation
of the portfolio and corresponding emissions, the Group
has relatively low exposure to emission-intensive sectors
in its corporate clients’ business. There is some exposure
in more emissions-intensive industries, such as energy,
transportation, industry and agriculture; however,
exposure to clients with high emissions is rather limited.
As part of its strategy, the NLB Group does not finance
companies that extract fossil fuels or operate coal-fired
power plants.
In its initial set of Net-Zero portfolio targets, the NLB
Group prioritised sectors with material exposure
to transition risk, specifically fossil fuel-based and
highly energy-intensive industries such as power
generation and iron and steel, as well as other sectors
with significant financed emissions and/or data
availability. The Group’s Net-Zero targets are subject to
regular monitoring in line with ESRS requirements on
target-setting and progress tracking.
In 2025, the NLB Group introduced additional
quantitative and qualitative decarbonization targets.
Quantitative targets were established for the transport
sector, while for the remaining priority sectors
qualitative targets and decision-tree-based approaches
were applied due to low exposure or insufficient data
availability (e.g., in agriculture), consistent with the ESRS
guidance on data limitations and proportionality.
The impacts of climate change on transition risk
exposure of collateral and real estate
The remaining chapter outlines the Group’s
commitments regarding real estate, specifically
Residential Real Estate (RRE) and Commercial Real
Estate (CRE) as they represent an important part of
exposure and financed emissions.
The Group is dedicated to reducing financed emissions
in these sectors as part of its broader goal to achieve
Net-Zero emissions and through that reduce exposure
to climate transition risk. Therefore, specific targets
are set for reducing emissions from our real estate
portfolio, which includes both RRE and CRE. The Group
is committed to integrating sustainability criteria into
our lending and investment decisions. This approach
ensures that the Group’s real estate financing supports
the transition to a low-carbon economy and aligns with
overall sustainability goals.
Energy performance certificates provide relevant
information to banks on energy efficiency of buildings
in collateral and exposure to climate transition risk,
so constant EPC data collection initiative is in action.
The NLB Group uses different sources and methods to
obtain data on EPC of the real estate in collateral as
the Group is present on EU and non-EU markets. On
the Slovenian market there is the publicly available
EPC database from the Ministry of the Environment
and Spatial Planning, and the full national base is
periodically matched with NLB’s real estate in collateral;
proxy EPCs were also developed for collateral stock
based on the national database. For new production
information on EPCs is also collected from the
borrower at loan origination and included in the NLB
database, and official EPC has been mandatory for
new residential mortgage loans for private individuals
since the end of 2023 (before that only in cases when
EPC was mandatory according to Slovenian law) which
will, in time, increase the share of official EPC data.
In other non-EU countries multiple difficulties were
discovered during the EPC data collection initiative. In
some countries EPCs are not established in the local
legislation (e.g., Kosovo), while in others EPCs do exist
but are not enforced by local law. NLB proactively acts
on those markets that official and proxy calculations
of EPC and other energy performance documents are
obtained where possible. All missing EPCs in the NLB
Group portfolio are periodically modelled based on
available characteristics of real estate in collateral
(specifically for each country). Additional measures are
in development to increase the share of official EPC data
on all markets.
231
Overview of vulnerability
to physical and transition risk
by country and by industry
The outcomes of the materiality assessment for transition
and physical climate-related risks over the medium-term
horizon, consistent with the methodology described in
preceding sections, are presented in the two charts below.
The figure 75 provides an overview of the corporate
portfolio’s exposure to physical and transition risks by
country, while the figure 76 presents the exposure by
economic activity (industry), in line with ESRS requirements
for disaggregation by geographical area and sector.
The updated materiality assessment did not identify
any material changes in the Group’s exposure to
climate-related physical or transition risk drivers compared
with previous reporting periods. Although the volume of
exposure subject to the assessment increased, particularly
in the manufacturing, construction, and wholesale and
retail trade sectors, the overall risk profile with respect to
physical and transition risks remained unchanged.
2.8
2.4
2.4
3.5
Bosnia and
Herzegovina
Physical Risk
BIH
Figure 75:
NLB Group physical and transition risk by country (as of 31 December 2025)
Transition
Risk
1.0
0.5
A
C
G
L
I
B
F
K
H
M-S
E
D
Transition
Risk
Agriculture, Forestry and Fishing
B
Mining and Quarrying
Manufacturing
Electricity, gas, steam and air conditioning supply
Watter supply, sewerage, waste managment
and remediation activities
F
Construction
G
Wholesale and retail trade, repair of motor
vehicles and motorcycles
H
Transportation and storage
I
Accomodation and food service activities
K
Financial and insurance activities
L
Real estate activities
Other: J, M-S
Figure 76:
NLB Group physical and transition risk by industry (as of 31 December 2025)
232
Other environmental risk
In addition to the assessment of climate-related physical
and transition risks, the NLB Group also conducted an
evaluation of other environmental risks at the Group
level. In line with ESRS requirements, this assessment
incorporates both dependency-related factors (such
as resource depletion, ecosystem service disruption,
biodiversity loss and climate-related environmental
change) and impact-related factors (including pollution,
land-use pressures and habitat degradation). The
analysis is informed by the EBRD methodology and the
ENCORE knowledge base, which provide structured
frameworks for identifying and assessing environmental
risk drivers across the value chain.
The ENCORE knowledge base provides a structured
mapping of economic activities to their dependencies
on natural capital and their environmental impacts and
includes a risk matrix that classifies environmental risks
by risk driver, severity and likelihood. Using ENCORE, the
Group assessed environmental risk drivers relevant to its
credit portfolio to determine exposure and vulnerability
in line with ESRS requirements. For economic activities
where ENCORE does not provide sectoral coverage, such
as wholesale and retail trade, the EBRD environmental
risk assessment methodology is applied to ensure
methodological completeness and consistency.
Because the ENCORE framework does not provide
an assessment across different time horizons nor
incorporate alternative climate scenarios, the evaluation
of other environmental risks based on the ENCORE
and EBRD methodologies is treated as a mid-term
horizon assessment. To address this limitation and
ensure methodological completeness in line with ESRS
requirements, additional data sources such as the
Aqueduct Water Risk Atlas were applied. By combining
ENCORE with Aqueduct indicators, the Group performed
an assessment of water-stress-related risks across
multiple time horizons and climate scenarios.
Dependency
Figure 77:
NLB Group dependency and impact risk by country (as of 31 December 2025)
Impact
BIH
5.0
0.5
4.5
Agriculture, Forestry and Fishing
I
Real estate activities
B
Mining and Quarrying
Construction
H
Financial
and insurance
activities
F
J, M-S
Dependency
Electricity, gas, steam
and air conditioning supply
G
Accomodation and
food service activities
Figure 78:
NLB Group dependency and impact risk by industry (as of 31 December 2025)
Impact
B
F
G
Accomodation and food service activities
H
Other: J, M-S
233
Findings of the materiality assessment of other
environmental risk
The NLB Group updated the materiality assessment of
other environmental risk as of 31 December 2025. The key
outcomes remain consistent with the previous assessment
and are summarised as follows:
Short-term exposure to other environmental risks is
assessed as not material, although the level of risk is
expected to gradually increase and reach its peak in the
medium-term horizon.
Over the medium-term horizon, other environmental risk
is assessed as moderately low.
In contrast to transition risk, other environmental risk is
not expected to decline in the long-term horizon.
17% of the portfolio is classified within the high or
moderately high environmental-risk categories, of which
8% is assigned to the high-risk category. A further 27%
of the exposure is assessed as moderate risk, while the
remaining 56% is allocated to the low or moderately
low risk categories. The distribution of exposures across
risk categories remains consistent with the previous
assessment, indicating no material change in the Group’s
other environmental risk profile.
The impacts of climate change on other environmental
risk exposure of portfolio
Exposure to other environmental risks—including
dependencies on ecosystem services (such as
biodiversity-related functions) and impacts on natural
ecosystems—is assessed as not material in the short term,
although their potential long-term effects are taken into
account in line with the ESRS requirements.
In the short- and medium-term horizons, impact-driven
environmental risks prevail, particularly for economic
activities that exert significant pressure on natural capital
and are therefore expected to face increasing regulatory
scrutiny. Over the long-term horizon, the dependency
perspective also becomes relevant due to the potential
degradation of ecosystems, further exacerbated by
climate change.
From a combined impact, dependency, and materiality
assessment, the Agriculture sector is identified as highly
vulnerable to other environmental risks. Other industries
exhibit lower vulnerability, although certain sectors
show elevated exposure due to either high dependence
on specific natural assets or significant negative
environmental impacts, both of which are associated
with heightened regulatory expectations. The Group’s
largest exposure within the Agriculture sector is located
in Serbia, resulting in comparatively higher vulnerability
to other environmental risks in this market than in
other jurisdictions of the Group. This is illustrated in the
figures 77 and 78, which present the materiality of other
environmental risks from both the impact and dependency
perspectives, based solely on exposures for which
ENCORE-based assessments are available.
The updated materiality assessment did not identify
any material changes in the Group’s exposure to other
environmental risk compared with previous reporting
periods. Although the volume of exposure subject to the
assessment increased, particularly in the construction
sector, the overall risk profile with respect to other
environmental risks remains on the similar level as in the
previous assessment (small increase of dependency risk
from 2.7 to 2.8 and impact risk from 2.4 to 2.5).
The updated materiality
assessment identified
no material changes
in the Group’s exposure
to climate-related physical
or transition risks
ARIANA KADIĆ
From present to memories and back, 2023
installation of carpet,
small drawings
in a suitcase
video 4'29"
Winner of the International Open Call
for Artists At the Intersection
The winner of the international
open call At the Intersection.
The carpet, conceived as a mystical
portal, bridges the gap between the
ancestors and eternity, and through
flowing colours reveals a deeply
personal connection to the heritage.
235
E1-2
Policies related
to climate change
mitigation and
adaptation
The NLB Group’s transition plan to achieve Net-Zero
emissions by 2050 is underpinned by a comprehensive
set of policies that manage emissions-intensive and
climate-vulnerable activities. Through the adopted
internal acts, the NLB Group incorporates climate
change mitigation and adaptation into its core
financing processes (loan originiation, underwriting,
risk management), as well as into its own operations.
These policies ensure that climate-related risks and
opportunities are embedded in decision-making
processes, guiding the approval of loans and
investments in alignment with the Group’s Net-Zero
targets. They focus on the:
Phase-Out of GHG-Intensive Assets by reducing
exposure to high-emission sectors in line with defined
reduction targets;
Climate-Related Lending and Investment by integrating
climate-related criteria to ensure that financed projects
contribute to emissions reduction;
Portfolio Engagement by supporting clients’ transition
to a low-carbon economy with climate transition plans
and aligned projects;
and Safeguards Against Adverse Impacts by
ensuring all transactions and investments adhere to
environmental and social governance standards to
minimise negative effects on the environment.
The NLB Group has also established a range of policies
focusing on reducing emissions from its own operations
and enhancing overall energy efficiency.
management policies
The risk management function defines the rules about
risk appetite, risk strategy, credit risk, and other risk-
related topics, which are embedded in policies and
other internal documents. Unless stated otherwise,
all policies presented in this chapter apply to the NLB
Group banking members and leasing companies,
and their management boards are the most senior
bodies responsible for their implementation. At the
operational level, employees across corporate banking,
risk management, restructuring, and other relevant
departments must adhere to the defined rules and
procedures. The policies are available to employees in
the Register of Internal Documents, while affected clients
are informed of their content through communication in
sales procedures, due diligence, and agreements.
NLB Group Risk Appetite Statement
Content and purpose:
The statement integrates
sustainable finance and ESG risks into the business
strategy, with a particular focus on phasing out
financing of the coal industry and setting Net-Zero
targets for high-emission sectors.
Excluded and Restricted ESG Activities
in NLB and the NLB Group
Content and purpose:
Identifies sectors and high-
risk activities, such as coal-related activities, that
are either excluded from the NLB Group’s financing
portfolio or subject to strict limitations. Among
other, it defines the scope of high-emitting, hard-to-
abate sectors that fall under the Net-Zero alignment
requirements, specifies relevant activities and their
corresponding NACE classifications, outlines structural
emissions intensity and transition constraints, and
establishes the related decision-making framework
for transaction approval.
Criteria and Procedures for Granting Transactions to
Legal and Private Entities in NLB and the NLB Group
The policy defines transaction-
approval criteria, with a strong emphasis on risk
assessment, client cooperation, and operational
standardisation. It applies to legal and private entities,
excluding private individuals and treasury transactions.
The policy is aligned with the NLB Group Code
of Conduct, the Anti-Corruption and Anti-Money
Laundering (AML) frameworks, as well as with ESG
due-diligence requirements. It is also aligned with
EBRD and MIGA standards. Collaboration with clients,
regulators, and internal teams ensures compliance.
Environmental and Social Transaction Policy
Framework in NLB and the NLB Group
The policy establishes a
Group-wide framework for assessing and managing
environmental, social, and governance (ESG) risks in
all corporate and non-retail transactions. It defines the
purpose of ensuring responsible financing by integrating
ESG considerations into decision-making processes,
aligning with UN SDGs, the Paris Agreement, the EU
Taxonomy, and EBRD and MIGA standards. The policy
sets minimum standards, procedures, and governance
for ESG screening, due diligence, and monitoring
across the NLB Group. It requires the application of the
Environmental & Social Risk Management System (ESMS),
which includes exclusion lists, regulatory compliance
checks, categorisation, and ESG risk assessments. In
cases of non-compliance, the policy defines corrective
measures, risk-based controls, and exit strategies,
including rating adjustments or relationship termination.
Environmental and Social Transaction Categorisation
Methodology Framework in NLB and the NLB Group
The methodology consolidates
the Group’s commitments, international agreements, and
regulatory requirements that guide the evaluation and
categorisation of clients from an ESG risk perspective.
The monitoring includes exclusion-list screening,
compliance checks, project categorisation, ESG risk
assessment, and continuous oversight of transactions.
Lending Policy for Non-Financial Companies
in NLB and the NLB Group
The policy defines the transaction
approval principles based on client creditworthiness,
industry concentration, ESG factors, and financing
purpose, reflecting the NLB Group’s risk appetite. It
aims to generate value while avoiding speculative
transactions. Monitoring includes creditworthiness
assessment, ESG compliance, collateral requirements,
and ongoing oversight. The policy guides employees on
responsible lending practices and governance.
236
Lending Policy for Specific Client Segments
The policy defines the reference
frameworks and principles for approving transactions
for specific client segments, including Municipalities,
State-Owned Enterprises, International Corporates,
Project Finance, and Farmers. It complements the
Lending Policy for Non-Financial Companies by
specifying rules for these segments. It addresses risks
related to creditworthiness, industry concentration,
ESG factors, and financing purposes, ensuring value
generation while avoiding speculation. Monitoring
includes credit assessments, ESG compliance,
collateral requirements, and ongoing oversight.
The policy guides employees on governance,
sustainability, and compliance.
General Methodology for Credit Rating Classification
The methodology defines credit
rating classification of legal entities and entrepreneurs,
excluding clients subject to specialised methodologies.
It is based on financial and qualitative indicators,
risk assessment, and creditworthiness evaluation,
integrating ESG factors. Monitoring includes regular
rating updates, qualitative assessments, and ESG risk
adjustments. The methodology guides employees on
credit assessment and risk governance.
Policies related to
operational emissions
and energy use
NLB Group Carbon Footprint Measurement
and Reporting Policy
The operational NLB Group
Carbon Footprint Measurement and Reporting Policy
updated In 2025 establishes a unified, transparent, and
methodologically robust framework for measuring,
managing, and reporting the operational carbon
footprint of the NLB Group in Scopes 1-3. It ensures that
all Group members consistently collect, calculate, verify,
and disclose greenhouse gas (GHG) emissions in line
with the GHG Protocol and the European Sustainability
Reporting Standards (ESRS), particularly ESRS E1 under
the CSRD. The policy supports the NLB Group’s strategic
goal of reducing operational emissions, identifying
emission hotspots, enabling informed decisionmaking,
complying with regulatory obligations, and contributing
to the Group’s Operational Emissions NetZero Strategy
and longterm climate neutrality target by 2050.
The policy provides a comprehensive structure for
operational GHG accounting across the NLB Group. In
its content, it focuses on the following key areas:
Regulatory and Methodological Basis
Organisational and Operational Boundaries
Data Collection and Data Governance
Data Modelling and Calculation
Results, KPIs, and Scenario Building
Verification, Disclosure, and Reporting
Exclusion List
NLB Group Real Estate Strategy
The strategy covers the entire
portfolio of the NLB Group real estate (RE) and is
structured around three main pillars: in-use RE, run-off
RE, and development RE. The policy focuses on the use
of electricity from renewable sources, investments in
energy-efficient devices, energy renovation of buildings,
rationalisation of space usage, environmentally friendly
refrigerants, and reducing the amount of waste and
water, all with the aim of lowering the operational
carbon footprint. In addition, the strategy emphasises
upgrading RE databases with environmental KPIs. In
2025, the strategy was supplemented with an Action
Plan, which outlines measures to support the goal of
achieving Net-Zero targets by 2050, including more
detailed activities planned through 2030. Furthermore,
space optimisation measures (including digitalisation
and work-from-home options) and space-demand
assessments are incorporated, with any excess space
in business or non-business premises to be either
monetised or used for local social responsibility projects.
NLB Group Estate Management is the owner of the
policy, while each NLB Group member is responsible for
implementing the strategy within its own entity.
Sustainable Car Fleet Management and
Company Car Policy
The policy responds to the
NLB Operational Emissions Net-Zero Strategy and
supplements the policy on measuring and reporting
operational carbon footprint. It defines the assumptions
and emission model for achieving the NLB Group’s
operational Net-Zero emissions by 2050. The policy’s
main goals are oriented in using cleaner fuels and
technologies, electrifying the internal NLB Group fleet
and taking into consideration limitations of the electric
car park (efficient charging infrastructure and range). It
further sets the foundation for cooperation with external
and contracted suppliers. The policy is adopted at the
NLB Group level, where NLB is the policy owner and
NLB Lease&Go is in the role of a steering function. Each
NLB Group member is responsible for the adoption and
implementation of the policy in its local entity.
Policy on work from home
The policy outlines prerequisite
conditions and regulation for work from home. It
specifically addresses the relevance, procedures to gain
this right and detailed health and safety regulation, data
protection and information infrastructure specification
and follows all national health and safety regulation. It
concerns all employees in NLB whose nature of work
allows for work from home. For further details please
refer to the chapter
Work-Life Balance
237
E1-3
Levers, actions
and resources related
to climate change
mitigation and
adaptation
NLB Group continued to implement its comprehensive
Climate Strategy through several key levers and actions
detailed in this chapter.
While the baseline itself does not constitute
a climate change mitigation or adaptation action,
its establishment is the initial key step related to the
Net-Zero Portfolio Strategy to support target setting
and identification of levers for transition. Baseline
assessments were conducted in 2023 and 2025, with
results broken down by asset class, exposure, and
financed emissions. The baseline and strategy apply
across all regions in which the NLB Group operates and
cover all NLB banking members and NLB Lease&Go
Ljubljana. The strategy is designed for full execution
by 2050, when the Group aims to achieve a net-zero
financed emissions portfolio. Detailed information on
the actions is provided in the sub-chapter
Key Levers
and Actions Related to the Portfolio Strategy
NLB Group drives its Climate
Strategy through strategic
levers, targeted actions,
and dedicated resources
46 Transparency and Pillar 3 | European Banking Authority
The Operational Emissions Net-Zero Strategy was
adopted in 2024 and the established emissions baseline
and calculation methodology (model) for reduction of
GHG emissions of the NLB Group’s own operations were
its key prerequisites. In November 2025, the Action Plan
for implementation of the Operational Emissions Net-
Zero Strategy was adopted. It establishes targets and
key measures with the outlook until 2030. The
NLB Group will review the action plan on a yearly
basis and will gradually upgrade it until the target year
2050. While the Strategy encompasses all NLB Group
members, the Action plan focuses on the NLB Group
members which materially contribute to GHG emissions.
Detailed information on actions is provided in the
sub-chapter
Actions Related to Operational Strategy
The financial resources and human capital
requirements for implementing the Climate Strategy
are established within the regular financial planning
processes of the NLB Group members. This approach
ensures that each member effectively manages the
related measures within the overall budget that is
reviewed, approved, and overseen by the respective
governance body of the NLB Group member.
Key levers and actions
related to the portfolio
strategy
Establishing emission
baseline for target setting
and identification of key levers
The NLB Group’s Net-Zero journey is aligned with the
NZBA guidance for
Climate Target Setting for Banks,
focusing on defining key sectors, levers, and establishing
a comprehensive emissions baseline. In establishing
the baseline for defining key sectors and levers for the
management of portfolio financed emissions, the NLB
Group aligns its reporting and target-setting processes
with distinct regulatory frameworks. The total financed
emissions disclosed publicly follow the
Pillar III Basel
framework
46
, as defined by the European Banking
Authority (EBA), focusing primarily on non-financial
corporations and exposures in the banking book, which
provides transparency on risk and corporate exposure.
For the target setting and establishment of an emissions
baseline, the NLB Group refers to the broader perimeter
of the Net-Zero Banking Alliance (NZBA) guidance, which
extends to a wider range of counterparties, including
general governments, credit institutions, other financial
corporations, non-financial corporations, and households.
The NLB Group has adopted a phased, sector-informed
approach, focusing on the most material segments
of its corporate, leasing, and mortgage portfolios.
For the 2021 baseline established in 2023 at the first
target setting exercise, the NLB Group’s total financed
emissions, under the NZBA guidance, amount to 2,516
kilotons of CO
eq. This includes Scope 1 and Scope 2
client emissions from the Group’s lending portfolio, as
well as financed emissions from the Group’s investment
portfolio, encompassing both debt and equity
investments. In the second phase of target setting in
2025, the NLB Group focused on expanding the in-scope
portfolio coverage. Based on the EoY 2023 exposure,
the second round expanded the coverage of in-scope
portfolio exposure to 51% through the inclusion of
additional sectors.
The implementation of the CSRD initially required a
significant number of entities to report on their emissions.
However, the “Stop-the-Clock” directive, which has
reduced the number of entities required to report,
will affect the Group’s ability to fully incorporate
client Scope 3 emissions data into its financed
emissions baseline.
The NLB Group remains committed to evolving its
methodologies and refining its commitments in dynamic
process requiring continuous resource allocation
and adaptation.
238
Baseline breakdown
by asset class
Nearly 50% of baseline emissions are linked to
the sovereign bond exposure. However, they are
not included in the targets due to double-counting
of financed emissions, as emissions from clients,
previously accounted for in corporate and retail loans,
are redundantly included when aggregating at a
national level within sovereign bond emissions. For the
sovereign bond portfolio, GHG emissions for 2020 were
applied, with Scope 1 emissions attributed using GDP
adjusted by PPP.
Figure 79:
NLB Group baseline 2021 split by asset class
(total = 2,516 ktCO
eq)
The lack of consensus on metrics and methods
used to calculate country-level emissions presents
challenges, particularly in deciding whether to include
governmental, territorial, production, or consumption
emissions, and whether to account for land use, land
use change and forestry (LULUCF). The time lag in
verifying data further complicates the process. The
decarbonization process is expected to unfold indirectly,
with limited practical approaches currently available.
Emissions are concentrated in Slovenia and Serbia,
accounting for nearly 80% of total financed emissions,
primarily due to the financial exposure rather than
carbon intensity.
Figure 80:
NLB Group baseline 2021 split by entity
(total = 2,516 ktCO
eq)
49%
Sovereign
46%
Corporate loans
Mortgages
Car loans
NLB d.d
39%
38%
239
Baseline breakdown by exposure
In the second round of target setting, the NLB Group
established the baseline based on exposure coverage
of its
in-scope portfolio, comprising the corporate
credit, retail mortgage, and leasing exposures in
Slovenia.
This approach ensures that the target setting
exercise captures the most material segments of the
Group’s lending activities in alignment with its transition
objectives, sector-specific dynamics and regulatory
expectations.
Figure 81:
In-scope portfolio and exposure coverage
Based on the Group’s portfolio structure as at year-end
2023, the first round of sectoral target setting covered
25% of cumulative portfolio exposure, focusing on
carbon-intensive sectors with robust data availability
and clear decarbonization pathways. The second round
covers 48% of the portfolio, driven by the remodelling
of Commercial and Residential Real Estate (CRE &
RRE) baseline and decarbonisation pathway and the
inclusion of additional sectors such as Agriculture, Road
Freight Transport, and Leasing of Passenger Vehicles,
reflecting a growing transition relevance. Under the
second round of target development, an additional 8%
of the portfolio was
analysed to assess its potential for alignment with the
NZBA guidance. A further 20% of the portfolio is
considered addressable within a broader strategic
context, covering less emission intensive or less data
mature sectors such as logistics and services. The
remaining 22% of the portfolio is classified as hard to
address at this stage due to structural constraints or
data limitations, with ongoing efforts to evaluate
opportunities for future alignment where feasible.
Together,
the first and second rounds have extended
the coverage to 51% of the NLB Group’s portfolio
exposure,
ensuring a structured and phased alignment
with the NZBA guidance.
1. Power generation
2.
Iron & Steel
3.
Total 1 st Round
4.
CRE - NLB d. d. recalculated
5.
RRE - NLB d. d. recalculated
6.
CRE - NLB Group extension
7.
RRE - NLB Group extension
8. Agriculture
9. Road Freight
10.
Leasing - Passenger cars
11. Aluminium
12. Cement
13.
Oil & Gas
14.
Total NZBA Coverage
15. Coal
16. Agriculture excluded
17. Leasing
18.
Transport and storage
19.
Electricity, Gas, Steal and Air, etc.
20. Manufacturing
21.
22.
Water Supply, Sewerage, Waste, etc.
23. Construction
24.
Accommodation and Food Service, etc.
25.
Wholesale and retail trade, repair, etc.
26.
Financial and Insurance Activities
27.
Exposures to other sectors
28. Total
26
27
28
120%
80%
60%
The first round
covered 25% of
the portfolio
The second round covers
48% of the portfolio
(including the remodelling
of CRE & RRE - NLB d.d.)
Sectors studied
(8%)
Sectors in a more broader
transition planning strategy
(20%)
Hard to address
sectors (22%)
51%
240
Baseline breakdown by emissions
Among the 10 carbon intensive priority sectors eligible
under the NZBA guidance, approximately 95% of
financed emissions are concentrated within six specific
sectors: Agriculture, Residential Real Estate, Commercial
Real Estate, Road Freight Transport, Iron & Steel, and
Power Generation.
NLB Group has applied a broader lens to target-setting
metrics, exploring a range of target types beyond
emissions-based targets alone. For certain sectors, data
limitations, heterogeneity of activities, or methodological
inconsistencies make emissions metrics insufficient, and
their non-use has been duly justified.
Instead, the NLB Group has developed targets that
are tailored to the maturity of each segment and the
profile of its exposure, in line with the NZBA guidance.
These targets are:
· Emission intensity based targets
aligned with
sectoral decarbonization pathways,
· Quantitative financing targets
to support credible
transition plans and low-carbon activities, and
· Client engagement targets
supported by structured
data collection and assessments.
This approach lays the groundwork for transition
planning, going beyond the NZBA guidance. The
NLB Group has structured its transition planning to
proactively address the regulatory expectations,
embedding transition considerations at the core of its
banking activities. Through integrated exposure
mapping, sector-specific decarbonization pathways,
and client-level strategies, this work strengthens both
regulatory alignment and the Group’s internal steering
capacity. To ensure that ambition is aligned with
business reality, the NLB Group has also established a
set of origination guidelines as a pragmatic
counterpart to its quantitative targets. Grounded in
the leading market practices and tailored to sector-
specific dynamics, these guidelines are designed with
operational feasibility in mind. They provide a
structured framework for engaging clients in transition
topics while identifying financing opportunities
aligned with the Group’s strategic objectives.
Figure 82:
Split of NLB Group financed emissions by 10 NZBA priority sectors (ktCO
eq)
564 ktCO
eq
251 ktCO
eq
Power
Commercial Real Estate
Iron & Steel
Residential Real Estate
Agriculture
Road Freight Transport
Aluminium
Oil & Gas
0% Cement
0% Coal
31%
42%
Note:
The figure presents the distribution of
NLB Group’s financed emissions across
the 10 NZBA guidance framework
priority sectors, amounting to a total of
564 ktCO₂eq. The largest contributions
originate from agriculture, residential
real estate, road freight transport, and
iron & steel.
The first round of target setting, covering
power generation, commercial real
estate, iron and steel, and residential
real estate, accounted for 45% of
total financed emissions, equivalent
to 251 ktCO₂eq. Within this share, 83%
relate to iron & steel and residential
mortgages, which together represent
the predominant portion of the targeted
emissions.
241
For the initial set of Net-Zero targets, the NLB Group set
objectives for four sectors considered most significant
in terms of emissions and financial exposure -
Power
Generation, Iron & Steel, Commercial Real Estate,
Residential Real Estate. These four sectors collectively
accounted for approximately 50% of financed
emissions within the prioritised sectors identified
under the NZBA guidance. In the second round of
target setting, additional targets were established for
other key sectors, namely
Road Freight Transport,
Passenger Car Leasing,
Agriculture.
Addressing
the identified sectors by steering financing activities
through the set targets and origination guidelines
represents the key lever to achieve emission reductions.
In the agricultural sector, there is currently no well-
established Net-Zero pathway. Moreover, the sector
exhibits significant heterogeneity, encompassing a
diverse range of activities such as crops, livestock,
fishing, and forestry. Obtaining client-level data
remains challenging due to their limited availability,
primarily because a substantial portion of the portfolio
is concentrated among smaller companies. As a result,
the targets developed for agriculture focus on client
engagement and financing commitments, covering the
sector with feasible, non-emission-based objectives
that enable better data collection in the future and
strengthen the engagement with clients to understand
climate relevance and transition opportunities.
In the Road Freight Transport, data-related
challenges are similar to those encountered in the
Agriculture. Emission intensity targets have been
established based on Slovenia’s National Energy and
Climate Plan, complemented by client engagement
targets to support data collection and enhance the
understanding of climate relevance and transition
opportunities across the portfolio.
Together, the first and second rounds now cover
approximately 95% of the Group’s financed emissions,
ensuring comprehensive alignment with the NZBA
guidance. The remaining 5% of financed emissions,
associated with sectors with limited exposure such
as Aluminium, Cement, and Oil & Gas, are addressed
through origination guidelines based on credible
Net-Zero transition pathways, reinforcing responsible
lending and portfolio alignment principles.
Key actions
Building on the established baselines, the
NLB Group’s decarbonization strategy targets
the most carbon-intensive sectors identified in the
target setting, namely Power Generation, Iron &
Steel, and Commercial & Residential Real Estate,
Agriculture, Road Freight Transport and Passenger
Car Leasing. These sectors represent a significant
share of the Group’s financed emissions.
Key actions undertaken in 2025, as well as those
planned for the coming years, are outlined below. Their
expected impact is to contribute to the reduction of
emissions across the Group’s financed portfolio. These
activities are being implemented on an ongoing basis
in all markets where the NLB Group operates and cover
both the downstream value chain—namely clients
operating in the most carbon-intensive sectors—as well
as the Group’s own internal processes.
· Data Collection
– enhancement of data collection
processes to obtain reliable emission data from clients,
with a focus on key emission sources (Scope 1, Scope 2,
and Scope 3). A robust data collection is essential for
tracking progress across the portfolio and enabling
effective actions where reliable data are available
to drive a measurable impact. Specific actions are
tailored to each sector, addressing their unique
decarbonization challenges.
· Methodology Improvements
– continuous refinement
of calculation and monitoring processes to ensure
alignment with evolving regulatory frameworks and
industry best practices.
· Portfolio Monitoring
– the establishment of portfolio
monitoring for emission intensity to track progress and
ensure effective steering of commitments in carbon-
intensive sectors.
· Client Engagement
– cooperation with clients
across relevant sectors to implement decarbonization
plans, ensuring alignment with the NLB Group’s
targets and facilitating the transition to low-carbon
alternative solutions.
- In Power Generation, the focus is on supporting
clients’ transition through renewable energy projects
and plant upgrades.
- In Iron & Steel, the NLB Group will facilitate the
adoption of low-emission technologies by financing
with credible transition plans.
- For Commercial Real Estate, NLB prioritises financing
energy-efficient new builds and promoting retrofitting
of the existing properties.
- In Residential Real Estate, NLB aims to support
energy-efficient homes and retrofitting efforts
through green financing solutions. In the Road Freight
Transport, the focus is on advancing decarbonization
through client engagement, portfolio coverage, and
financing fleet improvements and efficient transport
solutions.
- In Leasing, NLB Lease&Go in Slovenia is targeting
lower-emission vehicles and an increased share
of battery electric and plug-in hybrid vehicles in its
passenger car portfolio.
- In Agriculture, the Group prioritises sustainable
agriculture financing and client engagement
for upstream corporates and individual farmers
while supporting data coverage improvements for
downstream processing, given current limitations in
emissions reporting.
· Portfolio Steering and Capital Allocation
– focused
financing activities in the key sectors based on the
targets, with a commitment to mobilise EUR 1.9 billion in
sustainable and transition financing by 2030.
Sector-specific key actions related to the targets,
progress of these actions, and achieved GHG
emissions reduction are further elaborated under
the chapter
Targets Related to Climate Change
Mitigation and Adaptation
Target coverage
at year-end 2025:
95%
of the NLB Group’s financed
emissions within priority
sectors, as defined by
the NZBA guidelines
242
Actions related
to the Operational
The Operational Emissions Net-Zero Strategy is fully
in line with the Paris Agreement (1,5°C limit) trajectory.
Methodologically, the Operational Emissions Strategy is
built on Green-House Gas Protocol and it incorporates
the NLB Group’s commitment to become Net-Zero by
2050, while fulfilling SBTi requirements. Also, relevant EU
legislation aimed to reduce the potential impact of GHG
emissions has been transferred into the principles and
assumptions of the NLB Group’s operational emission
model and reduction target setting.
Establishing operational
emission baseline
Even though the NLB Group started to report its
operational carbon footprint already in 2021 for the
period of 2019-2021, the Operational Emissions Net-
Zero Strategy has been harmonised with the Portfolio
Net-Zero Strategy and the baseline year is 2021. The
Strategy was prepared according to the internationally
recognized carbon footprint corporate reporting
standard, the Greenhouse Gas Protocol. The Corporate
standard (Corporate Accounting and Reporting
Standard) and Corporate Value Chain (Scope 3)
Accounting and Reporting Standard were used to
calculate the NLB Group’s carbon footprint. In creating
the approach for consolidating GHG emissions,
the NLB Group followed the accounting principles
and hence used the financial control approach in
terms of setting organisational boundaries.
The calculation of the operational emissions baseline
as a key step for developing and implementing the
Operational Net-Zero strategy was made using the
key principles, as introduced by the GHG Protocol:
relevance, completeness, consistency, transparency
and accuracy. To provide for the highest level of
adopting the key principles, a centralised approach
was used for data gathering and calculation, i.e. data
were gathered and calculated on the individual Group
47 Energy Performance in the Buildings Directive, Energy Efficiency Directive, National Energy and Climate Plan.
48 NLB Group’s operational emission measurements for 2021 do not yet include Scope 3 categories of water, waste and business travel, since at the time the data were insufficient, however it provides the trajectories until 2050.
Table presents NLB Group green financing commitments and achieved progress in 2025. The NLB Group classifies activities as green using the EU Taxonomy, NLB Green Bond Framework, MIGA performance standards and EBRD
performance requirements, where a transaction is considered green if it meets at least one of the criteria under these frameworks.
member level and reported to the corporate level,
where the total NLB Group GHG emissions
were calculated.
The Operational Emissions Net-Zero Strategy considers
full Scope 1 and Scope 2, and limited Scope 3, including:
48
· Category 1
(Purchased Goods and Services): use of
paper and water supply
· Category 5
(Waste Generated in Operations)
· Category 6
(Business Travel)
· Category 7
(Employee Commuting).
For details on the exclusion list with detailed
explanations of each Scope and Category please refer
to chapter
Gross Scopes 1, 2, 3 and Total GHG Emissions
Operational Emission Model
A fundamental prerequisite for developing and
implementing the Operational Net-Zero Strategy was
the establishment of the Operational Emission Model,
considering Paris Agreement 1,5°C trajectory, EU’s
climate change mitigation obligations, input data from
carbon footprint calculations, assumptions on the level
of each emission source and various already planned
emission reduction activities. The model provides a
tool to explore potential changes in the Net-Zero and
intermediate targets using potentially stricter emission
targets or requirements.
Figure 83:
Structure of the NLB Group Net-Zero Operational Emissions Model
Scope 3.6
Scope 3.7
Transport model
Electricity model
Refrigerants model
Vehicles model
Building model
Emissions model
Scope 1.1
Fuels
Scope 1.2
Pasenger vehicles - fuels
Special vehicles - fuels
Scope 1.3
Refrigerants
Scope 2.1
Electricity - El. vehicles
Electricity offices
Pasenger km
Pasenger km
Scope 2.2
Disctrict heating
Scope 3.1
Paper/Water
Scope 3.5
Waste
243
Key actions
Key actions that NLB Group undertook in 2025 in
different countries of operation to support objectives
stated in the Operational Emissions Net-Zero Strategy
are outlined in the table. Their goal is to contribute
to the reduction of operational emissions across the
Group’s own activities, as such they have the impact
mostly on employees and clients who use NLB Group
business premises. Below listed activities are ongoing
among NLB Group members as they contribute to our
goal of reducing GHG emissions from own operations.
Table 64:
Key energy efficiency and emission reduction measures
Field of operation
Measure category
Activities in 2025 in the NLB Group
Electricity supply
Zero-emission electricity
procurement
In accordance with the accepted Net-Zero Operational Emission Strategy, the prepared Action plan stipulates zero-emissions electricity
supply as one of key enablers to become Net-Zero by 2050 or sooner. The consumption of electricity represents over 30% of the
contribution to the operational carbon footprint, when heating and cooling are added, this accounts for roughly 50% of all NLB Group GHG
operational emissions. For this reason, the NLB Group places a considerable focus on reducing the electricity consumption and ensuring
that production sources of purchased electricity are zero-emission where this is possible. In 2025, the NLB Group continued with the zero-
emission supply in Slovenia and Serbia and implemented such supply also in North Macedonia. Other countries will follow based on
market availability.
Renewable electricity
self-sufficient supply
NLB Group members continued monitoring market trends on electricity supply options (PPAs) to implement these options when
appropriate. They also installed solar power plants where possible according to technical capabilities of the facilities and the possibility
of obtaining the relevant approvals. In 2025, solar power plants continued with the production in Slovenia, whereas new installation was
done on the premises of NLB Banka, Banja Luka.
Space optimisation
Internal premises optimisation targets which were established within 2030 NLB Group Strategy, were continually monitored in order
in order to take decisions regarding different use, lending or selling the excessive premises.
Energy consumption
Energy efficiency
NLB Group continued to focus on the increase of energy efficiency to achieve targeted average annual consumption as defined
in the NLB Group Operational Emissions Net-Zero Strategy by activities such as:
· replacing facade windows/openings with more energy efficient solutions (NLB, NLB Komercijalna Banka, Beograd,
NLB Banka, Banja Luka, NLB Banka, Podgorica, NLB Banka, Skopje)
· where feasible, increasing the insulation on outside surfaces (NLB Banka, Podgorica)
· installing LED light fixtures and motion sensors (NLB, NLB Komercijalna Banka, Beograd, NLB Banka, Podgorica, NLB Banka, Skopje).
In 2025, a comprehensive review of real estate portfolio was conducted together with the optimisation of potential targets defined
through different strategic initiatives. In addition, a detailed digital real estate database (iNep) was updated with all NLB Group
properties, where various indicators of energy consumption, including calculation of CO
eq are visible. Such approach enables NLB to
conduct additional analysis and obtain information about facilities that need greater attention from the aspect of energy efficiency.
As a continuous multi-year activity, the Group has maintained its established protocols for the full
or partial shutdown of night-time lighting and illuminated signage on its premises.
Where possible and economically justifiable, the NLB Group members install Building Management Systems
and Centralised control and Monitoring Systems; in 2025 these were implemented in NLB.
Heating & cooling
During 2025 fossil fuel heating was replaced with heat pumps heating on locations where possible.
The Group maintained and monitored the established protocols on recommended heating and cooling temperatures. Also, the Group
reduced the use of ventilation/heating in facilities and, where it is technically possible, increased the percentage of waste air recovery,
and continued to install external blinds.
Resources use
Water
When renovating buildings, we look into the possibility to install faucets with water flow sensors, as well as toilet kettles with the option
of flushing different amounts of water. In 2025, the Group members regularly monitored the water infrastructure and fixed promptly any
identified malfunctions.
Paper
The Paperless Project continued throughout 2025. For further information refer to the section
Paper use reduction
Waste
The Group continued to strive to separate all waste according to various materials, mainly paper, plastic, organic substances and glass,
which are removed by local utility companies. Hazardous waste, construction waste and waste electronics were also sorted and disposed
of in appropriate containers or delivered to an authorised disposal site. At some locations we also compress certain types of waste
ourselves, which reduces the need for transportation to disposal sites.
Sustainable Mobility
Fleet
The Group continued to replace the fossil-fueled fleet with hybrid, plug-in hybrid and electric vehicles, and installed several charging
stations for electric vehicles. For further information please refer to the section
Sustainable mobility
Behavioural changes
Waste & Water
Some NLB Group members conducted awareness activities among employees on waste separation and on how to reduce the use of
resources.
Employee’s commute
Several NLB Group members have provided employees with option to work from home and continued with this practice in 2025. For further
information please refer to the chapter
Work - life balance
Sustainable lifestyle
Some NLB Group members utilised special days such as the international Earth Day, and the Sustainability Day, and organised special
activities, workshops, online sessions to raise awareness of employees on various sustainability topics.
244
Sustainable mobility
NLB Group adopted the umbrella NLB Group
Sustainable Car Fleet Management and Company
Car Policy already in 2022. The policy is followed by the
NLB Group members in all countries of operation with
the aim to replace the fossil-powered fleet vehicles with
alternative-powered vehicles according to the plan and
in alignment with the possibilities and planned costs of
the vehicle replacement.
NLB Group’s Operational Emissions Net-Zero Strategy
assumes that the replacement of fossil-powered fleet
vehicles with alternative-powered vehicles will take
place in all NLB Group members in the four-year cycles.
The first replacement cycle took place in 2023/2024;
the second cycle started in 2025 and will last until
2029. The first important milestone for the NLB Group’s
fleet has been met as planned, with the exception of
NLB Banka, Prishtina and the newly affiliated Summit
Leasing Slovenija, Ljubljana (merged to NLB Lease&Go,
Ljubljana in 2025) and Mobil Leasing, Zagreb, as these
companies were not included in the initial plan for 2025.
In the period 2026–2030, the transition to alternative-
powered vehicles is planned for the fleet of the newly
affiliated members. The remaining ICE vehicles are
expected to be replaced in 2026/2027. The main GHG
emission reduction measure remains to be vehicle
fleet modernisation with an increased share of battery
electric vehicles (BEV).
Key actions in electrification of the fleet in the period
2023-2026:
· Efficient vehicle use:
- raising environmental awareness of drivers and ECO
driving mode,
- respecting speed limits,
- careful selection of company car fleet between BEV,
PHEV, and HEV based on Total Rental Costs (TRC),
- supporting the change in the mindset of company car
users,
- FMO (Fleet Management Office) will follow new
technologies to ensure a smooth transition,
· Use of electric energy obtained from RES (Renewable
Energy Sources)
to support own company car
charging network.
· Limitation of the electric car range risk
(selection of
cars based on demand and real range).
· Efficient Charging Infrastructure
(higher capacity
batteries and efficient and faster charging will
contribute to better BEV range and usability).
Paper use reduction
NLB Group is encouraging the reduction of paper use
while enhancing the digitalisation of its operations,
including digital banking digitising services and client
documents, as well as automating and streamlining
internal processes across the NLB Group. The Paperless
Collaboration Project was initiated in 2020 and ended
in 2024. But the mission of printing less continues within
everyday business in all NLB banking members. The
objective was to achieve a 50% reduction in paper
prints by the end of 2025 (compared to 2019) through
the elimination of paper use wherever possible,
supported by optimised digital processes and tools.
The NLB Group achieved a 53.8% reduction, thereby
exceeding the set target.
In 2025, the largest decline was achieved in
NLB Banka, Banja Luka, lowering prints by 24%.
Among all banks in the Group, NLB Komercijalna Banka,
Beograd, has the largest share in paper usage (46%)
and the biggest environmental impact, as it reduced
printing by over 4 million pages (14% prints
less than in 2024). However, not all NLB Group
banking members recorded a negative trend in
paper consumption in 2025 due to strong sales
growth and limited or unavailable options for using
electronic signature. All in all, the NLB Group achieved
a 12% decline in prints in 2025 compared with the
previous year.
Figure 84:
Paper consumption (prints) in NLB Group banking members (in thousand)
Table 65:
NLB Group’s fleet breakdown by share of vehicle type
Realisation
Vehicle type
Plug-in Hybrid (PHEV)
Hybrid (HEV)
58%
50%
37%
Battery electric vehicle (BEV)
28%
23%
Internal combustion engine vehicle (ICE)
64%
(i) Summit Leasing Slovenia and Mobil Leasing, Zagreb were not included in the 2025 plan but are part of Realisation Status. The plan is adjusted in line
with implementation progress, fleet size, and market conditions. As a result, the 2025 report reflects updated planned figures that were published in the
2024 report (16% for PHEV and 26% for BEV). Transition to alternative-powered vehicles in these new members will start in 2026.
53.8%
-17%
-18%
-7%
-12%
130,685
119,272
108,450
89,841
73,433
68,448
60,388
2019
2020
245
E1-4
Targets related to climate change mitigation and adaptation
Financed emissions, falling under GHG Protocol Scope 3
Category 15, account for 99.3% of total emissions within
the NLB Group, making them the primary focus of our
emissions reduction targets. This approach highlights
the pivotal role of portfolio emissions in achieving the
NLB Group’s long-term climate goals.
The NLB Group uses science-based scenario pathways
to limit global warming to 1.5°C, and does not rely on
offsets when meeting its 2030 sector targets.
Instead,
the Group focuses on monitoring industry standards
for offsets as they evolve. Targets, developed under
internal risk supervision and executive approval, are
aligned with NZBA guidance and will be reviewed
every five years to remain consistent with international
agreements and national goals.
The NLB Group’s Net-Zero Portfolio Strategy, which
covers financed emissions (Scope 3, Category 15),
addresses lending activities that include clients’ Scope 1
and Scope 2 emissions. Initial emission reduction targets
were set in 2023, focusing on the identified priority
sectors under the established baseline, including high-
emission industries and key areas of financial exposure,
as detailed in the chapter
Levers, Actions and Resources
Related to Climate Change Mitigation and Adaptation
where prioritisation is explained.
With the second round of
target-setting,
the NLB
Group has applied a broader lens to target-setting
metrics, exploring a range of target types beyond
emission-based targets alone. For certain sectors, data
limitations, heterogeneity of activities, or methodological
inconsistencies make emissions metrics insufficient,
and their non-use has been duly justified. Instead, a
combination of target types tailored to each segment’s
maturity and exposure profile has been developed,
in line with the NZBA guidance. The second round
targets include emission-based targets aligned with
sectoral decarbonisation trajectories, quantitative
financing targets to support credible transition plans
and low-carbon activities, and client engagement targets
supported by structured assessments and data collection.
Sector
Round
Metrics / KPIs
Coverage
Power
Generation
Emission-based target
Round 1
Emission Intensity
in tCO
eq/MWh
Emission-based target
Round 1
Emission Intensity
in tCO
eq/t steel
Commercial
Real Estate
Financing target
Round 1
Share of new production
in most energy efficient
commercial buildings
(<50 kgCO
/m²)
Emission-based
monitoring
Round 1 and 2
EPC based Emission
Intensity in kgCO
/m²
Residential
Real Estate
Financing targets
Round 1 and 2
Share of new production
in top-rated mortgages
(A&B EPC class)
Emission-based
monitoring
EPC based Emission
Intensity in kgCO
/m²
Road Freight
Round 2
Physical intensity
gCO
eq/tkm
Client engagement
target
Round 2
Share of clients engaged
Leasing
(Passenger Cars)
Round 2
Physical Intensity
gCO
eq/km
NLB Lease&Go,
Financing target
Round 2
Share of BEV/
PHEV financing
Agriculture
Client engagement
target
Round 2
Share of clients engaged
NLB, Ljubljana &
NLB KB, Beograd
Mio EUR of new
production
NLB, Ljubljana &
NLB KB, Beograd
(i) Note to emission-based monitoring: NLB actively monitors portfolio performance in Slovenia instead of setting formal emission targets, due to
dependence on regulatory, infrastructure, and stakeholder factors beyond NLB’s control.
(ii) The targets pertain either to an individual NLB Group member or to multiple members. Where the term ‘NLB Group’ is used, the scope explicitly
encompasses all banking members.
(iii) The metrics for the share of new mortgages in the highest energy-efficiency class are defined for all banks in the NLB Group, except forNLB Banka,
Prishtina, and NLB Banka, Podgorica, and are detailed in the the chapter
Financial targets
Table 66:
Overview of targets and monitoring activities related to climate change mitigation and adaptation
246
For residential and commercial real estate NLB actively
monitors portfolio performance in Slovenia instead of
setting formal emission targets, due to dependence
on regulatory, infrastructure, and stakeholder factors
beyond NLB’s control.
The effectiveness of the transition plan is regularly
monitored and reported through the Group’s
governance bodies, with further details provided
Transition Plan Governance
This approach lays the groundwork for transition
planning, going beyond NZBA Guidance. The
NLB Group has structured its transition planning
to proactively address the regulatory expectations,
embedding transition considerations at the core of
its banking activities. Through integrated exposure
mapping, sector-specific decarbonisation pathways,
and client-level strategies, this work strengthens
both regulatory alignment and the Group’s internal
steering capacity.
However, significant gaps remain in Scope 3 data quality,
particularly for small and medium-sized enterprises in
the SEE region. The NLB Group is committed to:
· Encouraging client participation
in GHG accounting
and reporting
· Enhancing proxy calculation
methodologies through
collaboration with leading data providers
· Continuously refining target-setting
approaches to align with international
best practices
For carbon-intensive sectors with limited exposure,
where targets could not be set, the NLB Group has
established a set of
origination guidelines
presented in
table 67, to ensure that ambition is aligned with business
reality. Grounded in leading market practices and
tailored to sector-specific dynamics, these guidelines are
designed with operational feasibility in mind. They
provide a structured framework for engaging clients on
transition topics while identifying financing opportunities
aligned with the Group’s strategic objectives.
Table 67:
Overview of origination guidelines
Sector
Round
Metrics / KPIs
Coverage
Oil & Gas
Origination
Guidelines
Based on client reduction of absolute GHG emissions
Cement
Based on client emission intensity
(kgCO
eq/ton Cement)
Aluminium
Based on emission intensity (tCO
eq/ton Aluminium)
247
GHG emissions reduction targets
Table 68:
Emission-Based Targets of Net-Zero Portfolio Strategy
Sector
Details
GHG Baseline
Performance
GHG 2030 Targets
Scope(s)
included
Scenario
used
Unit of
measurement
Baseline
Year
Baseline
FY 2024
FY 2025
YoY Change
2030 Target
Relative to
baseline
Power Generation
1 and 2
IEA NZE
tCO
eq/Mwh
0.232
0.188
0.169
0.165
-29%
1 and 2
IEA NZE
tCO
eq/t
0.600
0.827
0.880
1.07
Road Freight Corporates
NECP OU
gCO
eq/tkm
54.5
Set in Round 2, subject
to future monitoring
49.5
Leasing Passenger Cars
NECP DU
gCO
eq/km
150.8
130
-14%
Lease&Go,
Commercial Real Estate
1 and 2
IEA NZE,
SBTi
kgCO
/m²
77.6
69.7
69.7
NLB,
Residential Real Estate
1 and 2
IEA NZE,
SBTi
kgCO
/m²
37.1
37.8
36.8
NLB,
(i) NLB is actively reporting on its efforts within its Commercial and Residential Real Estate portfolio in Slovenia, supporting clients in improving the energy performance of their properties through targeted financing solutions. Clear metrics
are integrated into the Group’s reporting to demonstrate its commitment to decarbonising the real estate sector while transparently tracking progress toward the Net-Zero objectives. Emission intensity reductions of 14% in Residential Real
Estate and 53% in Commercial Real Estate were achieved under the balance sheet approach, but in Round 2, the baselines were remodelled using a portfolio-weighted methodology.
Notes:
a) NLB continues its commitment to coal exclusion introduced in 2021, with the existing exposure to be phased out.
b) Majority of exposure is covered by clients’ decarbonization plans. The increase in intensity stems from missing clients’ Scope 2 data in the baseline but remains below the pathway scenario and 2030 target, ensuring alignment with
decarbonization goals.
c) National Energy and Climate Plans do not exist outside the EU, and there are inconsistencies in Energy Performance Certificate (EPC) methodologies within the region. Despite these challenges, NLB is committed to financing at least
30% of new production in the most energy-efficient commercial buildings (<50 kgCO₂/m²) and at least 15% of new production in top-rated mortgages (A & B EPC class) in Slovenia by 2030.
d) Emission intensity targets are set as gross targets, A location-based approach is used for portfolio monitoring, ensuring transparency and consistency in tracking progress. Compared to the market-based method, which reflects
emissions from electricity that companies have purposefully chosen, the location-based approach accounts for the average emissions intensity of the grid where consumption occurs.
e) NLB intends to forgo the utilisation of offsets to achieve its 2030 sectoral targets. Instead, NLB will monitor and contribute to the development of industry standards for offsets as they emerge. NLB will also engage with its clients to
encourage them to formulate their own Net-Zero strategies, which may involve utilising carbon credits to offset residual emissions in accordance with scientific guidance.
Target science-
based alignment
and methodology
For the second consecutive year since the disclosure
of our first-round targets, the NLB Group is reporting
on its progress for for 2024 and 2025. The progress
against the second-round targets, established in 2025,
will be reported for the first time in the 2026 year-end
report. Due to the reliance on publicly reported emission
data from clients, required for the calculation of sector
emission intensity, reporting on emission profiles is
based on a one-year lag, in comparison to the financial
reporting timeline.
Effective data collection and stakeholder engagement
are essential for setting emission intensity targets and
monitoring progress. Data gathering plays a crucial
role in ensuring the accuracy and relevance of targets,
requiring direct engagement with stakeholders. Scope
1 and 2 emissions data were collected from various
sources, including annual disclosures, publicly available
information, direct communication with relevant
stakeholders, and collections of Energy Performance
Certificates (EPC) for individual properties in the
Residential Real Estate (RRE) and Commercial Real
Estate (CRE) sectors. This comprehensive data collection
process ensures that the targets reflect an accurate and
thorough understanding of emissions across key sectors.
Annual progress reports will track performance, and the
NLB Group is enhancing the internal systems for target
monitoring and tracking. Individual sectoral specifics,
such as scenario selection and specific decarbonisation
levers, are further detailed in the sectoral breakdown,
providing a comprehensive explanation of the
approaches to emission reductions within each sector.
Power generation target
The NLB Group has set the target for its Power
Generation portfolio on the Group level, guided by the
IEA NZE WEO 22 pathway. In the NZE 2050 scenario,
global power generation reaches Net-Zero emissions
by 2040, enabling the global economy to meet its 2050
target. The scenario envisions an average energy
efficiency of 0.005 tCO
eq/MWh across our power
generation portfolio by 2050 and interim target of 0.165
tCO
eq/MWh by 2030. This target builds on the Group’s
2021 commitment to exclude coal financing and phase
out existing coal exposures.
In FY2025, NLB Group reduced the emission intensity
of its power generation portfolio to 0.169 tCO₂eq/MWh,
down from 0.188 tCO₂eq/MWh in FY2024, representing
a 10% reduction. In the Power segment, carbon
intensity slightly decreased year-on-year, mainly due
to reduced exposure to higher-emitting counterparties.
Some exposure remains with a mixed-activity utility,
of which only electricity generation is included in Net-
Zero alignment. Additionally, certain counterparties
lack sufficient emissions data. While largely linked to
renewable projects, these cannot be fully reflected in the
intensity calculation.
248
Figure 85:
Power Generation Emission Intensity in tCO
eq/MWh
The NLB Group will achieve its Net-Zero target
through ongoing client engagement, incentivising the
development and implementation of decarbonization
plans, including expanding renewable energy capacity,
decommissioning fossil-based power production, and
upgrading renewable energy plants for improved
efficiency. With significant exposure to renewable
energy, the Group has committed to further boosting this
carbon-neutral sector through targeted financing.
Achieving this target will require support from EU
and national-level incentives to develop renewable
energy production facilities, including funding for such
projects. Despite the NLB Group’s significant exposure to
renewable energy, progress will be contingent on these
external incentives.
Iron & steel target
The NLB Group’s target scenario for its Iron & Steel
portfolio follows the IEA NZE 1.5°C pathway, aligned with
global Net-Zero data from IEA scenarios. This scenario
aims for an average energy efficiency of 0.108 tCO
eq/t
steel by 2050, with an interim target of 1.070 tCO
eq/t
steel by 2030, set at the Group level. NLB Group’s
2021 baseline stands at 0.600 tCO
eq/t steel, already
significantly below the 2030 target.
The steel industry can achieve Net-Zero targets by
adopting low-emission technologies, using low-carbon
feedstock, and advancing existing decarbonization
plans. The key actions include supporting clients using
low-emission technologies (e.g., Electric Arc Furnaces)
49 JRC Publications Repository - Greenhouse gas intensities of the EU steel industry and its trading partners
and ensuring clients with decarbonization commitments
to implement their plans. Additionally, decarbonizing the
regional industrial energy mix and establishing carbon
capture and storage networks will be essential for
enabling steel producers to meet Net-Zero targets.
Figure 86:
Iron & steel Emission Intensity in tCO
eq/t steel
In FY2025, the Iron & Steel portfolio recorded an
emission intensity of 0.880 tCO₂eq/t, compared to
0.827 tCO₂eq/t in FY2024, representing a 6% increase
YoY. Overall exposure remained largely unchanged,
with small variations across individual facilities. Updated
ESG data were incorporated for most clients, resulting
in some reductions in intensity while others increased.
These results highlight the sensitivity of the portfolio
to individual high-intensity clients and the importance
of ongoing monitoring and data collection.
The NLB Group’s exposure is largely to the clients
already progressing in their decarbonization efforts.
Most of our existing clients produce steel with the
Electric Arc Furnace (EAF) route using scrap steel,
resulting in a current sector portfolio intensity well
below the European average of 1.81 tCO
eq/t for
integrated steel production, as reported in the JRC
Technical Report on Greenhouse Gas Intensities of the
EU Steel Industry
For less advanced clients, the NLB Group aims to
understand their current carbon intensity and strategic
targets for 2030 and beyond, acting as a strategic
partner. Moving forward, the NLB Group aims to
facilitate the transition of integrated steel producers
to the scrap route based on credible client transition
plans. While this may lead to a temporary increase in
portfolio emissions, it will have a significant medium-
to long-term environmental impact, contributing to the
decarbonization of production processes.
Road freight corporate target
The NLB Group is advancing the decarbonisation of
its Road Freight Transport portfolio through a focused
approach centred on client engagement and portfolio
coverage. The Group has established both a physical
intensity target and a portfolio coverage target for the
road freight corporate segment, which was prioritised
within corporate exposures due to its climate materiality
and relative homogeneity.
These targets cover clients accounting for 63% of the
segment’s total exposure, providing a solid foundation
for monitoring the progress and supporting the sector’s
transition toward lower emissions. The scope of
coverage includes all NLB Group banking members, as
well as NLB Lease&Go.
For clients with exposures above EUR 1 million, an
emission-based target has been set, covering 47% of the
segment. This target is expressed in physical intensity,
measured in grams of CO₂ equivalent per ton-kilometre
(gCO₂eq/tkm), aligning with the standard activity metric
in freight transport to capture the emission efficiency of
transported goods.
The target trajectory is anchored with the existing
measures (OU) according to the scenario set forth in the
Slovenian National Energy and Climate Plan, reflecting
the current technological availability and the pace of
decarbonisation within the sector while recognising the
operational realities of clients across the NLB Group’s
geographies.
From a 2023 baseline of 54.5 gCO₂eq/tkm, calculated
using a combination of direct client data and
estimations, the target is set at 49.5 gCO₂eq/tkm by
2030, representing a reduction of 9.2% acrsoss the
covered portfolio. The sector’s emission intensity will
be disclosed annually against the preset pathway with
the 2030 target serving as an intermediate milestone
towards the wider 2050 Net-Zero ambition.
Decarbonization Pathway IEA NZE WEO 22
2025 Status
2030 Target
0.495
0.395
0.295
0.195
0.095
-0.005
2030
2035
2040
2045
2050
0.232
0.188
0.169
0.165
2024-2025
Decarbonization Pathway IEA NZE 1,5
2025 Status
1.2
0.8
0.6
2030
2035
2040
2045
2050
0.827
0.880
1,070
+6%
2024-2025
249
The implementation of this target relies on structured
client engagement to gather high-quality operational
data and to facilitate discussions on financing the
investments necessary for transitioning to lower
emission intensity fleets.
This approach is further supported by the origination
guidelines that foster engagement and financing
opportunities while maintaining a “no data, no deal”
principle and ensuring alignment with decarbonisation
objectives consistent with the regional Network for
Greening the Financial System (NGFS) aligned pathways.
Figure 87:
Road Freight physical intensity (gCO
eq/tkm)
Passenger vehicle leasing target
NLB Lease&Go Ljubljana has set emission-based and
financing targets for its Passenger Car Leasing portfolio,
covering 76% of the leasing segment’s exposure in
Slovenia. This high level portfolio coverage reflects NLB’s
commitment to supporting the climate transition while
responsibly managing transition risks and capturing
financing opportunities within its leasing operations.
The emission physical intensity target is set at 130
gCO₂eq/km under the WLTP (regulatory norm) by 2030,
representing a 13.5% reduction from the 2023 baseline
of 150.8 gCO₂eq/km. The sector emission intensity will
disclosed annually against the preset pathway with
the 2030 target serving as an intermediate milestone
toward the wider 2050 Net-Zero ambition.
The target trajectory is anchored in the “with additional
measures” (DU) scenario from the Slovenia’s National
Energy and Climate Plan, reflecting the advanced state
of decarbonisation technologies within the passenger
vehicle sector, the high concentration of the leasing
portfolio in Slovenia, and the NLB’s ability to influence
the decarbonisation pathway within this segment.
The WLTP metric (Worldwide Harmonized Light
Vehicles Test Procedure), while slightly underestimating
real-world emissions, offers the advantage of being
a regulatory standard available for all new vehicles,
ensuring consistency in measurement and disclosure
while aligning with portfolio alignment best practices.
The emission physical intensity target is supplemented
by the financing target set to increase the share of
exposure of low-carbon vehicles (battery electric
vehicles or plug-in hybrid electric vehicles) within the
leasing portfolio of passenger cars as further explained
in chapter Financing targets.
This reflects the growing role of hybrid and electric
vehicle technologies in the transition towards lower
emission mobility, with mild hybrids (MHEVs), full
hybrids (HEVs), PHEVs, and BEVs each contributing
to reductions in emission intensity, supporting
a structured progression towards the 2030
decarbonisation objectives. Implementation of these
targets will be underpinned by the development of
targeted financing solutions, and the integration of
climate considerations into product development and
commercial strategies.
Through this focused and pragmatic approach,
NLB Lease&Go, Ljubljana aims to drive meaningful
emission reductions within its passenger car leasing
portfolio while maintaining alignment with Net-Zero
commitments, NZBA guidance and supporting the
broader decarbonisation of mobility within the region.
Figure 88:
Passenger cars physical intensity (gCO
eq/km)
Commercial Real Estate emission
intensity monitoring
NLB has remodelled its Commercial Real Estate
Portfolio Monitoring Framework to align with Net-Zero
commitments and integrate climate considerations. NLB
also replaced the previous Balance Sheet Approach
with the Portfolio Weight Approach for baseline and
benchmark calculations, ensuring accurate accounting of
emissions and surface areas across ownership structures,
and applied this methodology to the Commercial Real
Estate perimeter, defined as classical CRE activities
covered under NACE 68.1 (buying and selling of own real
estate) and NACE 68.2 (renting and operating of own
or leased real estate). Emission intensity is calculated
using a weighted average of CO₂ emissions from multiple
collaterals, prioritising the official EPC data. The portfolio
baseline reflects each exposure’s relative share, and
decarbonisation trajectories follow the 1.5°C SBTi Retail
Shopping Mall pathway, ensuring consistency with
available data and portfolio characteristics.
This scenario envisions an average energy efficiency
of 0.4 kgCO
/m² across our CRE portfolio by 2050
with an interim benchmark of 35.6 kgCO
/m² by 2030.
This science-based pathway is established for NLB in
Slovenia, where sufficient official EPC data allows for a
robust baseline and target setting. The national green
transition targets in Slovenia, supported by legislation,
further reinforce this objective.
To meet the benchmark, NLB will focus on financing
the construction of commercial buildings with the
NECP - Scenario OU (with existing measures)
60
50
40
2030
2040
2050
54.5
49.5
53.4
NECP - DU Scenario
WLTP adjusted NECP DU Scenario
250
200
150
100
2040
2050
130
163
195
155
151
Figure 89:
Commercial Real Estate Emission Intensity in kgCO
/m²
Portfolio carbon intensity on a 1.5
C SBTi trayectory
Reference - Retail - Shoping Center carbon intensity local scenario
C CRREM
Reference - Sector carbon intensity local scenario 1.50C SBTi
150
125
100
75
2035
2040
2045
2050
69.7
77.6
2024-2025
69.7
250
best energy performance certificates and promote
green loans for retrofitting and renovating the existing
commercial properties to enhance energy efficiency,
including the installation of heat pumps.
In FY2025, the Commercial Real Estate sector recorded
an emission intensity of 69.7 kgCO₂/m², unchanged from
FY2024, representing a 10.2% reduction compared to
the 2023 baseline of 77.6 kgCO₂/m². The year-on-year
stability reflects the overall composition of the portfolio
and the continued integration of updated ESG data,
alongside ongoing monitoring of portfolio intensity and
further refinement of data quality and coverage. The
result was also influenced by a single higher-intensity
exposure; the respective counterparty has established a
transition plan aimed at reducing carbon intensity to the
targeted level by 2030.
The relatively small size of the Commercial Real Estate
portfolio means that individual transactions can have
a significant effect on the overall portfolio intensity. In
addition, the 10-year validity of EPCs in Slovenia does
not capture passive decarbonization or efficiency
improvements implemented by property owners. The
transition from calculated to metered EPCs for commercial
premises may also pose challenges, as metered EPCs
reflect total energy consumption at metering points, while
calculated EPCs only cover key building systems defined
by the EPC methodology. Market demand for highly
energy-efficient buildings remains moderate, due to
higher construction costs that are not always recoverable
from tenants. Nevertheless, NLB is committed to
decarbonising the Commercial Real Estate sector, with a
target of directing at least 30% of new production volume
in Slovenia toward highly energy-efficient buildings (<50
kgCO₂/m²) by 2030. Progress against this target is further
detailed in the chapter
Financing Targets
Residential Real Estate emission
intensity monitoring
For Residential Real Estate, NLB replaced the former
balance sheet approach with the Portfolio Weight
Approach to calculate baselines and targets, accurately
capturing emissions and surface areas across the
portfolio. CO₂ emissions are weighted across multiple
collaterals, prioritising EPC data where available.
Benchmark trajectories follow the 1.5°C SBTi Residential
Multi-family pathway, ensuring alignment with portfolio
characteristics and supporting the NLB’s Net-Zero
commitments. This scenario envisions an average
energy efficiency of 0.4 kgCO₂/m² across the mortgage
portfolio by 2050, with an interim benchmark of 17.2
kgCO₂/m² by 2030. While no formal emissions-based
target has been set, NLB continues to monitor the
emissions performance of its RRE portfolio. In FY2025,
the mortgage portfolio recorded an emission intensity of
36.8 kgCO₂/m², representing a 3% decrease compared
with the FY2024 result of 37.8 kgCO₂/m², reflecting strong
performance in the financing of new production within
top-rated mortgages (EPC classes A and B).
As with Commercial Real Estate, the interim science-
based benchmark is set only for NLB, as Slovenia is
the only market with sufficient official EPC data to
establish a robust baseline. Additionally, as part of
the EU, Slovenia has national green transition targets
supported by the legislation.
Figure 90:
Residential Real Estate Emission Intensity in kgCO
The NLB Group is strengthening its contribution to the
decarbonization of the residential housing sector by
increasing its focus on energy-efficient housing finance
and enhancing data transparency across its Residential
Real Estate portfolio.
To build a robust foundation for transition planning, the
NLB Group is implementing a structured EPC collection
process across its subsidiaries where permitted by local
regulations. This approach strengthens the NLB’s insight
into the energy performance of its housing portfolio,
while maintaining flexibility in markets where the EPC
issuance timelines may vary. The regulatory context for
EPCs continues to evolve, and practices will be gradually
adapted in markets outside the European Union to
reflect differing stages of market maturity.
Given the diversity of EPC regulatory frameworks and
portfolio baselines across its markets, the NLB Group
is prioritising financing targets over physical emission
intensity targets for residential real estate at this stage.
In Slovenia, NLB has increased its financing target for
top-rated mortgages (EPC class A & B), advancing its
commitment to supporting the transition of the housing
stock while aligning with national climate goals. Beyond
Slovenia, financing targets have been established in four
additional markets, reflecting each subsidiary’s capacity
to promote energy-efficient housing and leveraging
verified EPC data to ensure a balanced yet ambitious
approach. The targets and progress are further explained
Financing Targets
Portfolio assessment continues to face challenges
due to differing EPC methodologies across the region
and factors such as the 10-year EPC validity period in
Slovenia, which does not reflect passive decarbonization
or homeowner-led improvements. For properties
without EPCs, emission intensity is modelled using
collateral data, while the availability of official EPC data
varies significantly across the Group’s subsidiaries.
NLB promotes an inclusive approach to energy
efficiency, ensuring financing is accessible to all
homeowners while offering more favorable conditions
for properties with EPC class A or B, or primary energy
consumption below 67.5 kWh/m². NLB continues to
develop innovative products, services, and partnerships
to support energy-efficient housing, recognising
that systemic progress also depends on regulatory
frameworks, subsidies, grid decarbonization, and
homeowner engagement.
However, systemic change is essential, including
stronger government policies, enhanced subsidies,
and a faster transition to renewable energy. While NLB
continues to develop innovative financial solutions
to support modernisation, achieving climate goals
ultimately depends on grid decarbonization, regulatory
action, and active homeowner participation.
Portfolio carbon intensity on a 1.5
C SBTi trajectory
Reference - Sector carbon intensity local scenario 1.5
C SBT
Reference - Residental Multi Family carbon
intensity local scenario 2
C CRREM
40
2035
2045
37.1
37.8
2024-2025
251
Financing targets
The NLB Group has committed a total of EUR 1.9
billion to transition financing by 2030,
with the pledge
divided between Retail Banking and Corporate and
Investment Banking Green Transition Financing, focusing
on renewable energy, sustainable infrastructure, and
energy efficiency projects. In addition, the
NLB has
committed to financing at least 30% of new loan
production in the most energy-efficient commercial
buildings
(<50 kgCO₂/m²).
At the same time, the Group is supporting new loan
production in top-rated residential mortgages (EPC
class A & B) across the key markets, where allowed
by the regulatory context and market maturity, with
the targets set at 12% for NLB Komercijalna Banka,
Beograd, 10% for NLB Banka, Banja Luka, 5% for NLB
Banka, Sarajevo, 6% for NLB Banka, Skopje and 20% for
NLB, where the ambition was raised from the initial 15%
based on the solid interim progress.
As part of the 2
nd
of the Net-Zero Portfolio strategy, NLB
Lease&Go has set a new target to reach a 12% share of
exposure to battery electric and plug-in hybrid vehicles
(BEV/PHEV) in its leasing passenger vehicle portfolio by
2030, supporting clean transportation. The Group has
also committed EUR 75 million to financing farmers and
upstream agricultural corporates in Slovenia and Serbia,
under a Sustainable Agriculture Framework that is
currently being developed, further supporting sustainable
agriculture and low-carbon transition in the region based
on to-be-developed sustainable agriculture framework.
The Group monitors the progress against the financial
targets quarterly, with planned annual public disclosures
against the set of commitments, presented in Table 69.
Table 69 presents NLB Group green financing commitments and
achieved progress in 2025. The NLB Group classifies activities as
green using the EU Taxonomy, NLB Green Bond Framework, MIGA
performance standards and EBRD performance requirements, where
a transaction is considered green if it meets at least one of the criteria
under these frameworks.
Table 69:
Green Financing Commitments and Progress (outstanding stock volume), in EUR thousands
Segment
Relative
to Target
and Investment
Banking
Green Transition
Financing
Renewable
Energy Projects
Solar, wind, hydro, geothermal,
bioenergy, and related infrastructure
1,370,000
953,815
70%
Green Building
Financing
EPC A, NZEB, LEED Gold,
BREEAM Excellent
Energy Efficiency
Projects
Manufacturing of batteries,
electric heat pumps, and other
energy-efficient technologies
Clean
Transportation
Projects
Rail and low-carbon transport
infrastructure
Pollution
Prevention and
Water Treatment
Pollution prevention and water
treatment projects
Sustainable Water
and Wastewater
Projects focused on sustainable water
and wastewater management
Retail Banking
Green Transition
Financing
Renewable
Energy Financing
Solar power plants
528,000
591,587
112%
Green Building
Financing of energy-efficient buildings
(EPC A & B, where available). Target:
15% of new production in A & B EPC
class by 2030
Energy Efficiency
Energy renovations and installation
of energy-efficient equipment
(e.g., heat pumps, lights)
Clean
Transportation
Zero-emission vehicles powered
by electricity (cars and light
commercial vehicles)
Total Green
1,900,000
1,545,402
81%
Commitment
to Finance
Energy-Efficient
buildings
Share of financing of new production
in most energy efficient commercial
buildings (<50 kgCO
/m²)
82%
Commitment
to Finance
Energy-Efficient
Mortgages
Share of financing of new
production in top-rated
mortgages (A & B EPC class)
210%
NLB KB,
Targets set in FY
2025, subject to
future monitoring
Sarajevo
Target Share
of Low-Carbon
Vehicles in
Leasing Portfolio
Share of BEV/PHEV vehicles in Leasing
passenger vehicle fleet by 2030
Lease&Go,
Financing for farmers and upstream agricultural
corporates in Slovenia and Serbia, aligned with
the NLB Sustainable Agriculture Framework
75,000
(i) The total financing target of the green transition is the same as disclosed in the Sustainable Financing section. This table presents it in more detail,
specifically by activities.
252
By the end of 2025, the NLB Group achieved EUR 1,545
million, or 81%, of its total EUR 1.9 billion commitment
in green financing by 2030. This includes EUR
954 million (70%) of the EUR 1.37 billion target for
Corporate and Investment Banking. Retail Banking
has achieved its target of EUR 528 million by reaching
EUR 592 million (112%), exceeding expectations.
In 2025, NLB continued to promote energy-efficient
buildings through its lending activities. In the commercial
real estate segment, 24% of newly approved loans
were allocated to the most energy-efficient commercial
buildings (<50 kgCO₂/m²), below the annual target. The
result was largely impacted by a single higher-intensity
transaction, which has a defined transition plan to
reduce carbon intensity to the targeted level by 2030.
In the retail real estate (RRE) segment, 42% of new
mortgage loans in Slovenia were classified in the
highest energy performance classes (A and B energy
performance certificates), exceeding the annual
ambition of 20% reflecting strong momentum in energy-
efficient lending.
Client engagement targets
The NLB Group recognises that robust client
engagement is essential for improving data quality,
supporting client transition readiness, and advancing
portfolio decarbonisation within its Net-Zero
commitments. While acknowledging that achieving
meaningful progress depends not only on its own
commitments but also on the climate maturity and
readiness of its clients.
Across many sectors, particularly in agriculture, road
freight transport, and downstream processing, client
maturity on climate topics remains limited, with low
awareness of decarbonisation pathways, scarce
emissions reporting, and minimal target-setting to
date. Initial pilot engagements, such as the climate
questionnaire submitted to selected clients in 2025,
confirmed these limitations, revealing a low disclosure
of operational and emission data, and a limited
integration of climate-related considerations into
business strategies. These maturity gaps present
challenges for setting meaningful, steerable
emissions targets across parts of the portfolio,
as the current baselines often rely on proxies
and incomplete data.
Table 70:
Overview of client engagement targets
Sector / Segment
Target description
Share of clients, exposure and timeframe for NLB Group to increase its engagement
with clients (by using questionnaire and structured dialogue)
Road Freight
100% of clients with > 1 EUR million exposure by 2027
100% of new clients with > 500 thousand EUR exposure from 2026
50% of clients with > 500 thousand EUR exposure by 2030
Individual
Farmers
100% of clients with > 100 thousand EUR exposure by 2028
100% of new clients with > 100 thousand EUR exposure from 2026
100% of clients with > 1 EUR million exposure by 2028
100% of new clients with > 1 EUR million exposure from 2026
Despite these constraints, the NLB Group remains
committed to supporting its clients in building
climate maturity through structured engagement, a
transparent dialogue, and gradual integration of climate
considerations into client discussions and financing
decisions. By focusing on portfolio coverage targets and
capacity-building initiatives, the Group aims to enable
its clients to better understand their climate risks and
opportunities, laying the groundwork for future alignment
with Net-Zero objectives while ensuring a responsible
and practical approach to transition financing.
The NLB Group developed dedicated climate
questionnaires in 2025, which will be used as the basis
for a structured client dialogue and financing decisions,
and has set specific client engagement targets.
These targets reinforce the NLB Group’s commitment
to supporting the transition across key sectors with
low maturity.
Since such a structured client engagement is a new
target-setting area, the base year for the targets set is
2025, with zero baseline values. Progress monitoring will
commence in 2026, and the NLB Group will report on the
achieved progress in the next Sustainability Statement.
253
Operational
emissions targets
The NLB Group Operational Emission Strategy
trajectories are in line with Paris Agreement pathways
and follow the EU target proposals to reduce emissions
by 55% by 2030 and to be climate-neutral by 2050.
The projected possible reductions have been
determined to guide the implementation and
operational strategy. Using the NLB Group emission
model (presented in the chapter
Operational Emissions
Model
) and relevant assumptions, along with the
planned activities and legislative measures, significant
reductions in emissions are anticipated already by
2030 and even more so by 2050 compared to the
baseline year 2021.
The NLB Group baseline GHG emissions amounted to
35,804 tCO
eq in 2021 for all reported scopes (Scope 1,
Scope 2-market based, limited Scope 3), considering the
number of the NLB Group members at the time.
The Group set a target to achieve a 75% decrease in
operational CO
emissions by 2030 compared to the
baseline year 2021, and including all NLB Group
members. This target of a 75% reduction hence exceeds
the EU’s proposed 55% reduction pathway for the same
period, whreas the highest emission reduction is to be
achieved in electricity usage.
The target was approved by the NLB Management
Board, with progress monitored and reported quarterly
to the Sustainability Committee, and annually in
the Sustainability Statement. The development of
the strategy and targets involved all relevant NLB
departments with a significant role in reducing
operational emissions, including sustainability
coordinators in core financial subsidiaries, Group Real
Estate Management, Procurement, Human Resources
and Organisational Development, and NLB Lease&GO
team leading the sustainable mobility initiative.
Building on its long-term commitment to reducing
operational emissions, the NLB Group is implementing
and further enhancing a range of initiatives that directly
support the achievement of its strategy and targets.
A comprehensive overview is provided in the chapter
Actions Related to the Operational Strategy
Target:
75%
reduction of operational
emissions by 2030 compared
to 2021 baseline year
254
E1-5
Energy consumption and mix
As presented in the table 71, the NLB Group reduced
its consumption of energy from fossil sources by 2.5%
in 2025 compared with 2024. Due to a change in the
production source of the electricity used, the Group
significantly reduced its consumption of energy from
nuclear sources—by 99.3%. The share of renewable
sources in the NLB Group’s total energy consumption
increased substantially, by 111%, driven primarily by
increased production from the Group’s own solar
power plants.
This gradual and consistent increase in renewable
energy consumption and production is a direct result
of the implementation of the NLB Group’s Operational
Emissions Strategy and Action Plan.
The NLB Group remains committed to continuing these
measures to achieve its Net-Zero target by 2050 at the
latest. For a detailed list of measures aimed at reducing
operational emissions, please refer to the chapter
Actions related to the Operational strategy
Table 71:
Energy consumption and energy source mix of the NLB Group
Total fossil energy consumption
[MWh]
31,935
31,137
Share of fossil sources in total energy consumption
[%]
64%
64%
Consumption from nuclear sources
[MWh]
9,917
72
Share of consumption from nuclear sources in total energy consumption
[%]
Fuel consumption for renewable sources, including biomass (also comprising industrial
and municipal waste of biologic origin, biogas, renewable hydrogen, etc.)
[MWh]
26
Consumption of purchased or acquired electricity, heat, steam, and cooling from
renewable sources
[MWh]
8,236
17,216
The consumption of self-generated non-fuel renewable energy
[MWh]
264
Total renewable energy consumption (calculated as the sum of lines 5, 6 and 7)
8,292
17,506
Share of renewable sources in total energy consumption (%)
[%]
36%
Total energy consumption (calculated as the sum of lines 1, 3 and 8)
50,144
48,715
(i) For 2024, minor corrections were made to total energy consumption figures due to improvements in data quality. These adjustments amount to less than
a 1% change. In line with the GHG Protocol principles, the corrections are incorporated into the relevant table; however, they do not constitute a material
change.
(ii) As NLB Group does not have material operations and activities in high climate sectors further aggregation is not needed.
Note: The data has not been validated by any external source other than the limited assurance provider.
255
E1-6
Gross Scopes
1, 2, 3 and Total
GHG Emissions
The table 72 presents the NLB Group’s gross emissions,
encompassing both operational emissions and those
arising from financing and investment
activities. GHG emissions decreased by 21.8%,
both on a location-based and market-based basis.
This reflects a drop from roughly 11.19 to 8.75 million
tCO₂eq and 11.18 to 8.75 million tCO₂eq, respectively.
The methodologies applied for calculating and
disclosing these emissions are described in the
following sections, ensuring transparency and
consistency in the NLB Group’s emissions
reporting approach.
Table 72:
Breakdown of GHG emissions (in tCO
eq)
Base year
Comparative
N
% N/N-1
Scope 1 GHG emissions
Gross Scope 1 GHG emissions
3,703
3,070
2,642
-13.9%
Percentage of Scope 1 GHG emissions from regulated emission
trading schemes (%)
Scope 2 GHG emissions
Gross location-based Scope 2 GHG emissions
32,952
17,203
15,604
-9.3%
Gross market-based Scope 2 GHG emissions
28,570
10,778
8,865
-17.7%
Significant Scope 3 GHG emissions
Total gross indirect (Scope 3) GHG emissions
3,531
11,169,096
8,736,340
-21.8%
Purchased goods and services
466
465
439
-5.7%
Capital goods
Fuel and energy-related activities (not included in Scope 1 or Scope 2)
1,588
1,482
-6.6%
Upstream transportation and distribution
Waste generated in operations
11.1%
Business traveling
430
479
11.4%
Employee commuting
3,065
3,608
3,478
-3.6%
Upstream leased assets
Downstream transportation
Processing of sold products
Use of sold products
End-of-life treatment of sold products
Downstream leased assets
43,770
Franchises
Investments
11,162,996
8,686,682
-22.2%
Total GHG emissions
Total GHG emissions (location-based) (tCO
eq)
40,186
11,189,368
8,754,5
86
-21.8%
Total GHG emissions (market-based) (tCO
35,804
11,182,944
8,747,
847
-21.8%
(i) For 2024, minor corrections were made to Scope 1–3 due to improvements in data quality. These adjustments amount to less than a 0.5% change. In line
with the GHG Protocol principles, the corrections were incorporated into the table; however, they do not constitute a material change.
Note: The metrics have not been validated by any external body other than the assurance provider.
As presented in the table 72, the NLB Group continues to reduce its operational GHG footprint across all Scopes (1–3). The reduction is a direct
consequence of measures taken to improve energy efficiency and transition, where possible, to energy sources with zero emissions. Within the Scope 3
categories, a slight increase was recorded in emissions from waste and business travel, highlighting the continued need to strengthen data collection
process and measurement quality. In all other categories, emissions decreased.
256
Table 73:
Operational carbon footprint of the NLB Group (excluding financed emissions from Categories 3.13 – Downstream leased assets and 3.15 - Investments)
Year
2019
Name
Unit
Scope 1-3
All emissions from all Scopes
[tCO
eq]
36,935
37,789
35,804
20,627
19,313
19,948
17,395
Scope 1-2
Emissions from Scopes 1 and 2
[tCO
eq]
31,922
33,948
32,273
16,793
15,240
13,848
11,507
Scope 1
Total Scope 1 emissions
[tCO
eq]
3,680
3,350
3,703
3,648
3,418
3,070
2,642
Scope 1.1
Fuel combustion
[tCO
eq]
1,472
1,569
960
887
818
720
738
Scope 1.2
Vehicle fleet
[tCO
eq]
1,882
1,447
1,720
1,756
1,684
1,813
1,728
Scope 1.3
Refrigerant
326
333
1,023
1,004
916
537
176
Scope 2
Total Scope 2 emissions
28,242
30,598
28,570
13,145
11,822
10,778
8,865
Scope 2.1
Electricity
21,992
24,410
21,904
7,542
7,243
6,094
5,189
Scope 2.2
District heating and cooling
6,250
6,188
6,666
5,603
4,579
4,683
3,676
Scope 3
Total Scope 3 emissions
5,013
3,842
3,531
3,834
4,072
6,100
5,888
Scope 3.1
Paper and water
466
418
338
465
439
Scope 3.3
Fuel- and energy-related activities not included
in Scope 1 or Scope 2
1,588
1,482
Scope 3.5
Waste
Scope 3.6
Business travel
185
326
430
479
Scope 3.7
Employee (work) commute
5,013
3,842
3,065
3,210
3,389
3,608
3,478
(i) For 2023 and 2024, minor corrections were made to Scope 1–3 due to improvements in data quality. These adjustments amount to less than a 0.5% change. In line with the GHG Protocol principles, the corrections were incorporated
into the table; however, they do not constitute a material change.
Note: The metrics have not been validated by any external body other tshan the assurance provider (from 2024 onwards). Only disclosures for the fiscal years 2024 and 2025 were subject to external assurance.
As presented in the table 73, the NLB Group continues to
reduce its operational GHG footprint across all Scopes (1–3).
The reduction is a direct consequence of measures taken
to improve energy efficiency and transition, where possible,
to energy sources with zero emissions. Within the Scope 3
categories, a slight increase was recorded in emissions from
waste and business travel, highlighting the continued need
to strengthen data collection process and measurement
quality. In all other categories, emissions decreased.
For a detailed list of measures aimed at reducing
operational emissions, please refer to the chapter
Actions related to the Operational strategy
GHG intensity based
on net revenue
Table 74:
GHG Intensity based on net revenue
Total GHG emissions
(market-based)
(tCO
11,182,944
8,747,847
(location-based)
(tCO
11,189,368
8,754,586
Net revenue (in EUR
thousands)
1,695,679
1,780,242
GHG Intensity-based per
net revenue (market-based)
(tCO
eq /EUR thousands)
6.59
4.91
GHG Intensity-based per net
revenue (location-based)
(tCO
eq /EUR thousands)
6.60
4.92
Note: The metrics have not been validated by any external body other
than the assurance provider.
Accounting policy and reconciliation:
Net revenue (EUR 1, 780, 242 thousands) is reconciliated
with the financial statements note 7. Analysis by Segment
for NLB Group; b) Geographical information. For 2024,
the net revenue was restated due to the change in the
calculation methodology that Bank of Slovenia issued
in 2025.
257
Significant changes
affecting year-to-year
comparability
In the 2025 GHG emissions report, the NLB Group reports
aggregated emissions for the third consecutive year,
covering Scope 1 and Scope 2 emissions as well as Scope 3
financed emissions generated by its clients in accordance
with the Pillar III framework. Since the introduction of this
disclosure, the reporting scope has evolved.
In 2022, Scope 3 – Category 15 financed emissions
were reported without the inclusion of client Scope
3 emissions. In 2023, client Scope 3 emissions were
incorporated, resulting in a significant increase in
reported values, as these emissions represent the
majority of total financed emissions. The 2024 report
established year-to-year comparability through a
consistent reporting scope and updated figures.
The 2025 reporting reflects additional methodological
and process improvements implemented during the
reporting period. Scope 1 and Scope 2 emissions
data prepared by IJS, together with Scope 3 emission
proxies provided by ICE, were updated from emission
year 2021 to emission year 2022. Furthermore, the
calculation process was migrated to the Data Warehouse
environment, enabling full automation, introducing
methodological improvements, and ensuring the use
of the most recently available balance sheet data.
The Group also expanded the scope of actual client
data collected, thereby strengthening data quality
and improving the accuracy and reliability of financed
emissions estimates.
Changes in reported emissions may also arise from shifts
in exposures to individual sectors, defined by NACE codes,
from the perspective of lending activity and new business.
This approach ensures alignment with regulatory
requirements, enhances transparency, and supports risk
management under the Pillar III disclosure framework.
Methodologies,
assumptions and
emissions factors
Aiming to report GHG emissions in line with
internationally recognised and independent standards,
the NLB Group’s calculations follow the GHG Protocol
guidelines. The NLB Group’s carbon footprint is
determined using the:
· Corporate standard (Corporate Accounting and
Reporting Standard) and the
· Corporate Value Chain (Scope 3) Accounting and
Reporting Standard.
A centralised approach to data collection is used
across the Group:
each NLB Group member gathers
data at the individual entity level, then it is reported to
the corporate level for the calculation of GHG emissions.
For the purpose of defining organisational boundaries,
NLB uses the financial control approach on a
consolidated basis, consistent with financial reporting
principles.
This means that the statement includes
the parent bank NLB and all subsidiaries over which
NLB exercises direct or indirect control of financial and
operational management and from which it receives
variable returns.
The Sustainability Statement covers the financial
reporting period from 1 January to 31 December 2025.
However, several entity-specific circumstances apply:
SLS Holdco Ljubljana was merged into Summit Leasing
Slovenija in May 2025. As a result, SLS Holdco ceased
to exist as an independent legal company and no
individual reporting was carried out.
NLB Lease&Go, Ljubljana (old) was merged with Summit
Leasing Slovenija, Ljubljana on 4 July 2025, after which
Summit Leasing Slovenija, Ljubljana was renamed to
NLB Lease&Go, Ljubljana (new). In terms of reporting,
NLB Lease&Go, Ljubljana (old) reported separately until
the end of June 2025, while from July to December 2025
the merged and newly named company NLB Lease&Go,
Ljubljana (new) reported GHG emissions.
OL Nekretnine was liquidated in November 2025 and
therefore reported data only for the period January–
November 2025.
Key subsidiaries in own operations are NLB as the
parent bank and other financial core members,
namely: i) banks, ii) leasing companies, and iii) asset
management companies. GHG emissions are calculated
for operational offices with significant material impact,
as well as for individuals, across the following Scopes
(operational boundaries):
Scope 1 – direct emissions
Combustion of fuels
Company-owned vehicle fleet (internal combustion
engine)
Company-controlled fleet (internal combustion engine)
Refrigerants (for HVAC systems)
Scope 2 – indirect emissions from purchased energy
Electricity consumption (both location-based and
market-based)
Owned vehicle fleet – electric vehicles and PHEV/
hybrid (included in electricity consumption)
District heating
Scope 3 – indirect emissions (selected emission
categories; see the chapter Exclusions for details)
Purchased goods and services: use of paper
and water supply
Fuel- and energy-related activities not included
in Scope 1 (well to tank) or Scope 2 (transmission
and distribution losses)
Waste generated in operations
Business travel
Employee commuting
Because several NLB Group entities operate on the
premises of another Group member, reporting is done
by the member owning the premises and holding the
most accurate data (i.e. locally consolidated approach).
For more details on operational boundaries please refer
to the chapter
Exclusions
Although the NLB Group first began reporting its
operational carbon footprint in 2021 (covering reporting
years 2019–2021), the GHG Emission Report has since
been harmonised with the Portfolio Net-Zero Strategy
and ESRS requirements. Accordingly, 2021 has been re-
established as the baseline year.
258
Scope 3, Category 13 – Downstream Leased Assets
For Scope 3, Category 13 (Downstream Leased Assets),
GHG emissions are calculated in accordance with the
PCAF Standard for Motor Vehicle Loans, applying the
methodology corresponding to Data Quality Score 2a
under estimated vehicle-specific emissions.
An attribution factor is determined as the ratio between
the outstanding exposure and the retail price of the
vehicle. Annual mileage is estimated using passenger-
vehicle data published by the Statistical Office of the
Republic of Slovenia (SURS) and proportionally adjusted
to reflect the share of the year 2025 during which the
contract was active. Financed emissions per vehicle
are calculated using the vehicle’s WLTP CO₂ emission
value. Where WLTP data are unavailable, the CO₂
value is obtained from the Slovenian OPSI database
of the Ministry of Infrastructure (Registry of Registered
Vehicles). If neither source provides a value, the average
WLTP value of the entire fleet is applied.
Total financed emissions are calculated as the
aggregate sum of financed emissions for all vehicles
within the portfolio.
Scope 3, Category 15 – Investments
The NLB Group calculates its portfolio (financed)
emissions in accordance with the Partnership for Carbon
Accounting Financials (PCAF) Standard. Disclosures of
financed emissions are, however, aligned with the
Pillar
III disclosure framework,
ensuring comparability across
the banking sector, regulatory compliance, and year-to-
year consistency in reported data.
This approach enables
a transparent and consistent assessment of financed
emissions across sectors, supporting risk management
and alignment with industry benchmarks.
Maintaining
methodological consistency further enhances the reliability
of the Group’s disclosures, ensuring comparability over
time while adhering to regulatory requirements.
The application of the Partnership for Carbon
Accounting Financials (PCAF) Standard also ensures
consistency with industry best practices and regulatory
expectations. The PCAF methodology was selected due
to its broad recognition among financial institutions, its
transparency, and its compatibility with internationally
established reporting frameworks, including the
Greenhouse Gas Protocol (GHG Protocol) and the
Task Force on Climate-Related Financial Disclosures
(TCFD) recommendations. The approach enables a
standardised and comparable assessment of financed
emissions across asset classes.
The Group has recognised greenhouse gas (GHG)
emissions data as the primary and crucial factor when
assessing the level of transition risk. Therefore, obtaining
good-quality emission data is highly important. The
priority is the data obtained directly from the clients.
While operating in a region where such information is
not commonly available, the Group supports the clients
with the know-how and motivates them to calculate the
GHG emissions.
Primary emission data obtained from clients account
for 13.9% of total financed emissions, with the majority
of emissions data based on proxy estimates.
Due
to data limitations, particularly in sectors with scarce
primary disclosures, the Group applies proxy data and
sectoral benchmarks where necessary. The calculation
is based on the following assumptions:
· The calculation and disclosure of financed emissions
is based on the perimeter defined under Pillar III
rules, encompassing exposures in the banking book.
This includes the Gross Carrying Amount of loans and
advances, debt securities, and equity instruments to
non-financial corporations, excluding instruments held
for trading. The assessment specifically focuses on non-
financial corporations and captures both direct and
indirect emissions associated with lending, investing,
and financing activities. Sovereign, sub-sovereign,
institutional and supranational exposures are excluded
from the calculation, as they do not materially
contribute to direct emissions. Emissions related to the
retail portfolio (e.g., mortgages and vehicle loans) are
not subject to Pillar III disclosures.
· Where available, actual client data for Scope 1, 2, and
3 emissions is used
to calculate financed emissions.
The data is obtained through client questionnaires,
published annual reports, or sustainability reports.
· When client-reported Scope 1 and Scope 2 emission
data is not available, the Group uses proxies
provided
by the
Jožef Stefan Institute (IJS), Energy Efficiency
Centre
, a leading institute in this area with a proven
background. These proxies are calculated at the lowest
possible granularity level, considering the available
data for each country where the NLB Group operates.
However, granularity varies across the industries and
countries depending on data availability. The proxies
delivered by IJS express the average economic intensity
by industry and are primarily used for portfolio
emissions calculations, as well as for target setting and
decision-making. Based on the client’s industry code
and revenues, the Group calculates Scope 1 and Scope
2 emissions of each client by multiplying the applicable
proxy value by the client’s revenues.
· When client-reported Scope 3 emission data
is unavailable, NLB uses proxies
from the
Intercontinental Exchange (ICE)
, selected for their
transparency and because they were also used in the
ECB’s economy-wide climate stress test. ICE collects
data from public sources and applies statistical
treatment and rigorous checks with verification by
ICE’s Quality Assurance team. The data is classified
as reported, inferred, or statistically treated, with
transparency of the source. Based on the client’s
industry code and revenues, the Group calculates
Scope 3 emissions of each client by multiplying the
relevant Scope 3 proxy value by the client’s revenues,
consistent with the approach used for Scope 1 and
Scope 2 calculation.
· Attribution methodology follows the PCAF’s
financial-exposure-based attribution model,
allocating emissions according to the proportional
contribution of a loan or investment to a client’s total
balance sheet. The attribution factor is calculated
using on-balance-sheet data as Gross Carrying
Amount / (Short-Term Financial Debt + Long-Term
Financial Debt + Equity).
· Finally, financed emissions are calculated by
multiplying the attribution factor
by the client’s
Scope1, Scope 2, and Scope 3 emissions – using either
client-reported data or proxy-based estimates.
The scopes, metrics, definitions of emissions, as well
as emission and conversion factors for operational
emissions, are described in detail in the
Appendix 2
259
Exclusions
Table 75:
List of exclusions in GHG emissions
Scope 1
Exclusion
Fuel combustion
Vehicle fleet (ICE)
Refrigerant
Included in the calculations in limited scope due to lack of data.
Scope 2
Electricity (market-based)
District heating and cooling
Vehicle fleet (Electric, PHEV, Hybrid)
Scope 3
Purchased goods and services
Limited reporting – only use of paper and water included. Emissions of Scope 3 categories “3.1 – Purchased goods and services” and “3.2 – Capital
goods (assets)”, represented by paper and water emissions only, do not reflect actual emissions of these two categories. The cost for these two
reported categories was estimated for 2023 and reached 115 EUR millions. Paper and water represent a smaller share of this, therefore additional
emission categories will have to be introduced in carbon footprint reporting in the future to be able to cover a substantial part of Scope 3 operational
emissions. Based on 2023 figures, Scope 3 categories 1 and 2 emissions that were not included account for 14,300 tCO
eq (using US EPA Supply Chain
GHG Emission Factors, Offices of Bank Holding Companies – 130 tCO
eq/MUSD). The reason for non-inclusion of these Scope 3 categories is also
reflected in the lack of reliable emission factors for emission sources (goods, services and assets). Also, the NLB Group has not yet used a supplier-
engagement approach to stimulate its suppliers to report their product emissions, mainly due to the significant challenge posed by the of lack of data.
Capital goods
Not included. Emissions of Scope 3 categories “3.1 – Purchased goods and services” and “3.2 – Capital goods (assets)”, represented by paper and
water emissions only, do not reflect actual emissions of these two categories. The cost for these two reported categories was estimated for 2023
and reached 115 EUR millions in 2023. Paper and water represent a smaller share of this, therefore additional emission categories will have to
be introduced in carbon footprint reporting in the future to be able to cover a substantial part of Scope 3 operational emissions. Based on 2023
figures, Scope 3 category 1 and 2 emissions that were not included account for 14,300 tCO
eq (using US EPA Supply Chain GHG Emission Factors,
Offices of Bank Holding Companies – 130 tCO
eq/MUSD). The reason for non-inclusion of these Scope 3 categories is also reflected in the lack
of reliable emission factors for emission sources (goods, services and assets). Also, the NLB Group has not yet used a supplier-engagement
approach to stimulate its suppliers to report their product emissions, mainly due to the significant challenge posed by the of lack of data.
Fuel- and energy- related activities
Upstream transport and distribution
Not included.
Upstream leased assets
Included in Scope 1 and 2 report.
Downstream transport and distribution
Not relevant.
Processing of sold products
Use of sold products
End-of-life treatment of sold products
Downstream leased assets
Limited reporting. Financed emissions are calculated exclusively for exposures in Slovenia relating to private individuals. Corporate
clients, exposures outside Slovenia, and other asset classes are excluded from the calculation. The calculation applies solely
to the active passenger vehicle leased fleet and excludes test vehicles and any non-passenger vehicle categories.
Franchises
Not relevant.
Investments
Reported separately. Portfolio (financed) emissions are calculated by using the Partnership for Carbon Accounting Financials (PCAF) Standard;
however, disclosures of financed emissions are aligned with requirements of the Pillar III disclosure framework, ensuring banking-sector
comparability, regulatory compliance, and year-to-year consistency in reported data. This approach enables transparent and consistent assessment
of financed emissions across sectors, supporting risk management and alignment with industry benchmarks. By maintaining methodological
consistency, the Group enhances the reliability of its disclosures, ensuring comparability over time while adhering to regulatory requirements.
260
Sustainable finance, including transition finance,
has a high impact on environment and society and
is recognised as a strategic opportunity for the NLB
Group. It is firmly embedded in the 2030 Strategy New
Horizon as well as the NLB Group (Net-Zero) Climate
Strategy. Risks related to sustainable finance are
managed through ESG risk management in lending
and investing.
NLB Group offers its clients a diverse range of financing
products and solutions to support climate change
mitigation and climate adaptation. These include
green lending and leasing, mutual and alternative
investment funds aligned with EU regulations promoting
environmental and social characteristics, issuing green
bond, and investing in ESG-labelled bonds in line with
the NLB Group internal policies.
Accountancy policy and reconciliation:
Unless stated otherwise, reported financial data in
the Sustainable Finance section refers to the financial
statements note 5.6. Financial assets measured at
amortised cost.
Green financing
for corporate and
retail clients
Policies
NLB Group has embedded sustainability eligibility
principles and criteria into several policies and other
internal acts as well as implemented new ones, which
address the IROs related to sustainable lending
products for retail banking and green lending to
corporates, as detailed in table 61 in the chapter
IRO-1 Processes to Identify and Assess Material
Climate-Related Impacts, Risks and Opportunities.
These internal acts include the Risk Appetite and
Lending Policy, ESG Exclusion List, Criteria and
Procedures for Granting Transaction to Legal
and Private Entities, Environmental and Social
Categorisation Methodology Framework, NLB and NLB
Group Lending Policy for Non-Financial Companies,
and the Lending Policy for Specific Client Segments,
GHG Emissions Data Collection and Assessment. All
these policies are presented in the Environmental
Information chapter, subchapter Policies.
To fulfil the objectives of climate-related policies, the
NLB Group provides corporate and retail clients (i.e.
stakeholders in the downstream value chain) in all
markets of operations, financing or refinancing to various
sustainable economic activities that meet financial and
sustainability eligibility criteria of relevant frameworks,
such as EU taxonomy, MIGA, EBRD, NLB Group Green
Bond Framework (following ICMA Green Bond Standards)
and NZBA guidelines in the case of green retail financing.
Across all countries of the NLB Group operations,
retail sustainability products primarily focus on
environmental objectives
through green financing
solutions. These include Green Mortgage/Housing
Loans for purchasing, constructing, or renovating
energy-efficient properties that meet local energy
certification standards (A/B or NZEB criteria), and Green
Consumer Loans for acquiring solar panels, and electric
or hybrid vehicles. Several banks in the NLB Group
also offer specialised products such as ECO Loans for
comprehensive home energy efficiency improvements,
and GEFF loans under EBRD credit lines, which provide
incentives like cash-back for verified green investments.
In some markets, additional purposes include financing
electric bicycles, scooters, and other mobility devices
to reduce CO₂ emissions. Green eligibility is determined
based on EU taxonomy, Net-Zero guidelines, EBRD,
GEFF, Green Bond principles, and NZBA guidelines in the
case of green retail financing ensuring alignment with
established sustainability frameworks.
Socially responsible retail products aim to promote
financial inclusion and support education.
is in the early stages of developing its formal social
financing categorisation and framework. Nevertheless,
the Group already provides a range of financing
products with social purposes, applying its established
credit and risk methodologies while tailoring specific
criteria to the intended social use. These include student
loans, Work & Travel financing, MBA study loans, and
tailored packages for youth and seniors, such as e-Junior
accounts and Silver Loans with insurance benefits. All
the Group members offer tailored packages for youth or
seniors. NLB Banka, Prishtina and NLB Banka, Sarajevo
introduced packages for financial inclusion and family-
oriented package to strengthen social impact.
During the period 2024–2025, the NLB Group gradually
expanded its portfolio of sustainable offering. Changes
include expanding green loan purposes (e.g., ventilation
systems, biomass heating), introducing new ESG credit
lines (GEFF III), and improving conditions for green
consumer loans by removing dependency on vendor
partnerships. Overall, the NLB Group continues to integrate
environmental and social considerations into its retail
offering, reinforcing its commitment to sustainable finance.
For the Micro segment, the NLB Group offers green
financing solutions for legal entities and entrepreneurs,
focusing on
EU taxonomy-aligned investments.
Products include loans for purchasing energy-efficient
equipment, solar panels, biomass heating systems,
insulation, and electric or hybrid vehicles, as well as
financing for renewable energy projects and sustainable
water and waste management. Several banks provide
ESG investment loans for agro clients, dedicated credit
lines such as EBRD Go Green, Go Digital, and Green
Growth, and partnerships for verified green projects.
Socially responsible products include The Women in
Business programme loans and support packages for
women-owned or women-led companies and is based
on dedicated EBRD credit lines and accompanying
initiatives that promote female entrepreneurship. In
addition, the Group’s own initiatives offer Young Business
and Financial Inclusion programmes, developed to
support young enterprises and to enhance financial
inclusion for underserved client groups. Across the
Group, no major changes were reported in 2024–2025,
except for the introduction of new EBRD credit lines
Go Green and Go Digital in NLB Komercijalna Banka,
Beograd and NLB Banka, Skopje.
261
The table presents non-exhaustive list of overarching
areas that serve as a guide for the NLB Group
sustainable financing or refinancing, while eligible
projects are defined in detail in the aforementioned
frameworks and specified in the NLB Group internal
documents. These sustainable financing areas cover
corporate and retail clients in all countries of the NLB
Group operations, and are regular key actions of the
core decarbonization lever, i.e. reducing
emissions from financing and investment activities. Their
expected output is to achieve both emission reduction
and the financing targets, detailed in the chapter
Targets
Related to Climate Change Mitigation and Adaptation
The list of sustainable financing and refinancing areas
will continue to evolve over time, reflecting changes in
classifications of sustainability criteria, stakeholders’
needs and expectations, and regulatory requirements.
NLB Group integrates
environmental and
social considerations
into its retail offering,
reinforcing its commitment
to sustainable finance
Table 76:
NLB Group sustainable financing and refinancing areas (non-exhaustive list)
Renewable Energy
Clean Transportation
Pollution
Prevention & Control
Sustainable Water and
Wastewater Management
Electricity generation
using solar photovoltaic
technology
Construction of
new buildings
Manufacture of batteries
Passenger interurban
rail transport
Construction, extension and
operation of water collec-
tion, treatment and supply
systems
Production of
heat/cool using
waste heat
Electricity generation using
concentrated solar power
(CSP) technology
Renovation of
existing buildings
Storage of electricity
Freight rail transport
Renewal of water
collection, treatment
and supply systems
Collection and transport
of non-hazardous waste in
source segregated fractions
Electricity generation from
wind power
Acquisition and
ownership
of buildings
Installation and operation of
electric heat pumps
Urban and suburban
transport, road passenger
transport
Construction, extension and
operation of wastewater
collection and treatment
Material recovery from
non-hazardous waste
Electricity generation from
hydropower
Installation, maintenance
and repair of energy
efficiency equipment
Transport by motorbikes,
passenger cars and light
commercial vehicles
Renewal of wastewater
collection and treatment
geothermal energy
Infrastructure for personal
mobility, cycle logistics
Electricity generation
from bioenergy
Infrastructure for
rail transport
Transmission and
distribution of electricity
Infrastructure enabling
low-carbon road
transport and public
transport
Cogeneration of heat/
cool and power from solar
energy
Installation, maintenance
and repair of renewable
energy technologies
262
Targets and progress
In 2025, green financing for corporate and retail
strengthened significantly. Compared to 2024, new
production portfolio increased by 49% and total
portfolio volume increased by 50%. The green loan
portfolio reached 81% of the 2030 target in 2025.
The data in the table covers NLB and six regional
subsidiary banks and are based on actual exposures
as of 31 December 2025. The classification of
green financing follows the NLB Group’s internal
methodology, which is aligned with the EBRD, MIGA,
Green Bond Framework, and the EU Taxonomy. A loan
is currently classified as green if it is aligned with any
of these frameworks and NZBA in the case of green
retail financing.
Monitoring of the targets is carried out at multiple
levels. Progress is reviewed during weekly meetings,
and monthly reports are prepared and submitted to
the directors responsible for the corporate and retail
business segments. On a quarterly basis, results and
progress are examined in more detail in meetings
with the responsible Management Board member
and reported to the Sustainability Committee, which
includes all Management Board members and other
committee representatives.
Leasing
Policies
Leasing activities represent an integral component
of the NLB Group’s sustainable financing framework.
Accordingly, all leasing companies within the Group
incorporate sustainability considerations and IRO
management into their operations and internal policies.
The relevant policies which address IROs related
to green leasing (as detailed in the table 61 in the
IRO-1 Processes to Identify and Assess Material
Climate-Related Impacts, Risks and Opportunities
)
are presented below.
Sustainability Policy and Standard of NLB Lease&Go
Both internal documents set
out a general framework for sustainability- related
activities. They are harmonised with the NLB Group
Sustainability Policy and Standard and adapted
to leasing activities. Thus, they follow the same
sustainability pillars, overarching goals and principles
as the parent bank.
Scope:
All leasing companies in the NLB Group.
Most senior level accountable:
Management Board /
Board of Directors and Risk Department. Operational
responsibility rests with the Sustainability Coordinator
at NLB Lease&Go Ljubljana and the sustainability
representatives within other leasing companies.
Availability:
Register of Internal Documents.
Domain-specific policies related to sustainability
The implementation of the
internal acts related to ESG risks in the process of
financing is covered by Risk department. Several
internal acts in NLB Lease&Go frame the process
of financing ESG items for legal entities, such as:
Lending Policy for Non-Financial Companies,
Policy Environmental and Social transaction
Policy Framework in NLB and NLB Group,
Methodological framework for environmental
and social categorisation of investments in NLB
and NLB Group, Framework of the EU Taxonomy
and Evaluation of Sustainability-Related Activities
in NLB and NLB Group. Within an internal act
Lending Policy for Non-Financial Companies in
NLB and NLB Group the full list of cross-sectoral
and sector-specific prohibited (exclusion list),
restricted, and normal activities from the ESG
Table 77:
NLB Group corporate and retail green financing
Baseline year and
volume
Target 2030
New production volume
333,146
308,582
198,203
Outstanding stock volume
953,815
700,999
330,837
1,370,000
New production volume
319,568
130,064
89,293
Outstanding stock volume
591,587
327,143
229,421
528,000
Total (corporate and retail)
652,714
438,646
287,496
1,545,402
1,028,142
560,358
1,900,000
(i) Total target 2030 is set at EUR 1,900,000 thousands. Discrepancy in total sum reflects rounding in budgeting of sub-categories.
(ii) Targets were set only for outstanding stock volume.
263
perspective is set, including EBRD requirements,
that NLB Lease&Go adheres to in the financing
decisions and processes.
Scope:
All leasing companies in the NLB Group.
Most senior level accountable:
Senior managers
(directors) responsible for a specific policy area.
Availability:
Register of Internal Documents.
The year 2025 marks an important milestone in the
leasing segment as Summit Leasing Slovenija, Ljubljana
and NLB Lease&Go, Ljubljana merged in July. The NLB
Lease&Go group now consists of four leasing companies
in the region (beside NLB Lease&Go, Ljubljana also NLB
Lease&Go, Beograd, NLB Lease&Go Skopje, and Mobil
Leasing, Zagreb) and a subsidiary NLB Car&Go, which
operates the platform doberavto.si and enhance the
group’s ability to support circular principles through the
resale of pre-owned vehicles.
Sustainability is a core priority for the leasing
companies, with NLB Lease&Go, Ljubljana acting
as the central coordinator for sustainability topics,
green financing and compliance with regulatory
Leasing companies on a regular basis provide
corporate and retail clients (i.e. stakeholders in the
downstream value chain) financing green investments
for the purpose of clean transportation and
renewable energy. As a parent entity for the leasing
subsidiaries, NLB Lease&Go, Ljubljana has introduced
a comprehensive framework for monitoring green
investments and aligning internal acts with the NLB
Group policies. The framework is implemented in all
other leasing companies as well.
In future years, leasing companies will continue
to pursue its Net-Zero strategy and sustainability
commitments and to advance their green financing
agenda and develop additional green product
(supported by AI, advanced digital platforms, and
enhanced customer experience). They also plan to
gradually expand their offer to include social financing.
Targets and progress
To advance the objectives of the NLB Group Climate
Strategy and to further support the green transition
of the economy, NLB Lease&Go has established a
green financing target of EUR 61.8 million to be
achieved by 2030.
In 2025, green financing activities within the leasing
companies expanded substantially. Relative to 2024,
new green financing production increased by 152%,
accompanied by a 64% growth in the green portfolio.
As a result, new green financing already accounts for
56% of the total target set for 2030.
Reported data refers to all leasing companies
(NLB Lease&Go, Ljubljana and subsidiaries
NLB Lease&Go, Skopje, NLB Lease&Go, Beograd
and Mobil Leasing, Zagreb).
Green lending or financing classification refers to the
internal methodology of the NLB Group, which refers to
Green Bond and EU taxonomy frameworks. If a loan or
financing is mapped to either of these frameworks, it is
currently considered a green loan or financing.
The Management Board of NLB Lease&Go, Ljubljana
is regularly informed about the progress and reviews
the materials prepared on a quarterly basis (as part
of the risk management report), which is subsequently
presented to the Supervisory Board. The report
includes ESG-related content, with a particular focus
on Green Bond-eligible investments, as well as the
monitoring of progress toward the net-zero strategic
targets. Progress on key ESG indicators is assessed at
weekly meetings, while monthly reports are prepared
and submitted to the Management Board member
responsible for the sustainability area. In addition,
the progress in reported quarterly at the
Sustainability Committee.
Table 78:
Leasing companies in NLB Group - green financing
Baseline year and
value
Target 2030
New production
34,557
13,712
9,763
61,866
Outstanding
47,911
29,216
11,343
(i) Targets were set only for the new production.
The green financing new
production in leasing
companies reached
56%
of the 2030 target
264
Asset Management
Policies
NLB Skladi, upravljanje premoženja, d.o.o. (hereinafter:
NLB Skladi) offers three asset management services:
1. discretionary portfolio management,
2. mutual investment fund management, and
3. alternative investment fund management.
For each of these services NLB Skladi has adopted
service specific internal documents that determine
how each service will be performed and how funds
will be managed. Furthermore, the documents address
the identified material impacts and opportunities
related to sub-funds in investment banking and
asset management activities, as set out in Table 61
in chapter IRO-1 – Processes for the identification
and assessment of material climate-related impacts,
risks and opportunities. While discretionary portfolio
management services are performed in accordance
with the Discretionary Portfolio Management General
Terms and Conditions and do not take sustainability
into account, NLB Skladi also established an
alternative investment fund and two mutual sub-funds
of its umbrella fund which promote environmental and
social characteristics.
Offering Document Including the Fund Management
Rules of NLB Skladi - Green Transition I, Specialised
Investment Fund
This act determines that
the fund promotes environmental characteristics
(for details see the section Key activities). NLB Skladi
manages sustainability risks that are required
by national and EU law in relation to alternative
investment funds. How this is performed is determined
by Alternative Investment Fund Due Diligence
Policy and Alternative Investment Funds Risk
Management Plan.
Scope:
NLB Skladi.
The head of
the Risk Management department and the
Sustainability coordinator.
Prospectus of the NLB Skladi Umbrella Fund Including
the Management Rules
This act determines that the
sub-fund of NLB Skladi – Equity Socially Responsible
Global Advanced Markets promotes environmental
and social characteristics and the sub-fund of NLB
Skladi – Equity Environmental promotes environmental
characteristics. How the mentioned two sub-funds
achieve environmental and social characteristics and
which activities are excluded for these 2 sub-funds is
explained below in section Key Activities. This act also
determines that the company NLB Skladi manages
sustainability risks that are required by national and EU
law in relation to mutual investment funds. To manage
these risks NLB Skladi adopted the Rulebook on Due
Diligence of Investments and Record Keeping and the
Mutual Funds Risk Management Plan which determines
how sustainability risks are identified and mitigated.
Scope:
NLB Skladi
The head of the Risk
Management department.
Sustainability Policy of NLB Skladi
The Sustainability Policy does
not apply to assets managed by NLB Skladi (assets
managed in mutual funds, alternative investment funds
and portfolios) and determines that NLB Skladi does
not currently consider adverse impacts of investment
decisions on sustainability factors. NLB Skladi plans
to review this provision in the Sustainability Policy in
the future as the environmental regulation evolves.
The Sustainability Policy also determines how NLB
Skladi will conduct its business operations sustainably.
It determines that NLB Skladi will take into account
impacts, risks or opportunities created by its business
operations and that NLB Skladi will adhere to the NLB
Group exclusion list published on the NLB website.
Scope:
NLB Skladi; NLB Fondovi, Beograd; and
NLB Fondovi, Skopje.
The supervisory board
to which the NLB Skladi Sustainability coordinator
regularly reports (semi-annually).
Publicly available at the
website.
NLB Skladi offers two mutual sub-funds of its umbrella
fund which promote environmental and social
characteristics and adhere to Article 8 of Regulation
SFDR (EU) 2019/2088, whereas NLB Fondovi Beograd
and NLB Fondovi Skopje currently do not have any such
funds in their offer.
Sub-fund NLB Skladi – Equity Socially Responsible
Global Advanced Markets
(established in 2018)
promotes a combination of environmental and social
characteristics but does not invest in sustainable
investments. Therefore, this sub-fund invests in
issuers with above-average environmental and social
awareness in their operations, provided that they
respect good governance practices.
The reference value for the achievement of the
environmental and social characteristics promoted
by this sub-fund has been determined as the required
minimum allowable weighted average score of the
environmental, social and governance characteristics
of all investments of the sub-fund.
This sub-fund also promotes environmental and social
characteristics by not investing in individual activities or
sub-activities that it considers to be controversial. Such
controversial activities or sub-activities in which the sub-
fund will not invest are aviation and defence, gambling,
tobacco, breweries, spirit drinks and wine producers,
energy, metals and mining, paper and forest-based
industry, and road transport.
In accordance with the ESMA Guidelines on fund
names using ESG or sustainability-related terms this
sub-fun will also not invest in companies that are
in violation of the United Nations Global Compact
(UNGC) principles or the Organisation for Economic
Cooperation and Development (OECD) Guidelines for
Multinational Enterprises (prohibition of investing in
tobacco and controversial weapons is included in the
Individual Fund Management Rules of the Umbrella
Fund Prospectus).
265
Sub-fund NLB Skladi – Equity Environmental
(established in 2018) promotes a combination
of environmental characteristics provided that
companies adhere to good governance practices but
does not invest in
sustainable investments. Therefore,
this sub-fund invests in issuers with above-average
environmental awareness in their operations, provided
that they respect good governance practices.
The reference value for the achievement of the
environmental characteristics promoted by this
sub-fund has been determined as the required
minimum allowable weighted average score of the
environmental and governance characteristics of all
investments of the sub-fund.
In accordance with the ESMA Guidelines on fund names
using ESG or sustainability-related terms
this sub-fund
is prohibited from investing in:
companies involved in any activities related to
controversial weapons;
companies involved in the cultivation and production of
tobacco;
companies that are in violation of the United Nations
Global Compact (UNGC) principles or the Organisation
for Economic Cooperation and Development (OECD)
Guidelines for Multinational Enterprises;
companies that derive 1% or more of their revenues
from exploration, mining, extraction, distribution or
refining of hard coal and lignite;
companies that derive 10% or more of their revenues
from the exploration, extraction, distribution or refining
of oil fuels;
companies that derive 50% or more of their revenues
from the exploration, extraction, manufacturing or
distribution of gaseous fuels;
companies that derive 50% or more of their revenues
from electricity generation with a GHG intensity of more
than 100 gCO
e/kWh.
Alternative investment fund Green Transition I,
Specialised investment fund
(established in 2024,
became operational in 2025)
promotes environmental
characteristics by investing in projects that enhance
energy efficiency and generate electricity from
renewable energy sources and any other projects
related to the energy transition, provided that good
governance practices are observed. In 2025 the fund
signed its first Share Purchase Agreement and sent
our numerous non-binding offers for the purchase of
potential investments, signalling a strong pipeline of new
projects. Since this fund has the word “transition” in its
name it also respects the same prohibitions of the ESMA
Guidelines on fund names using ESG or sustainability-
related terms that apply to the sub-fund NLB Skladi –
Equity Environmental
In 2025, NLB Skladi implemented the ESMA Guidelines
on fund names using ESG or sustainability-related
terms in relation to the two mutual sub-funds that have
such terms in their names and the alternative
investment fund. To ensure compliance NLB Skladi use
Morningstar/Sustainalytics Global access web
application to screen the portfolios of both mutual
sub-funds monthly and any new securities before they
are added and conduct a proprietary check of any
investment of the alternative investment fund before
such investment is acquired and a yearly check to
ensure that the investment still meets all requirements.
NLB Skladi also completed an evaluation of feasibility
of joining the United Nations’ Principles for
Responsible Investment (UN PRI) initiative but
concluded that joining this initiative would currently
result in suboptimal placement of fund assets and lead
to underperformance in relation to the chosen
benchmark indexes.
Metrics and progress
NLB Skladi has not defined quantitative target amounts
for its sub-funds that promote environmental and social
characteristics and a special investment fund. Instead,
it pursues the strategic objective of maximising their
long-term asset value and monitors the inflows and
outflows of assets of mutual funds on a daily basis.
In addition, NLB Skladi quarterly reports to the
Sustainability Committee the percentage of assets
under management in the above mentioned sub-
funds in relation to all assets under management.
In 2025, the total net asset value of these sub-funds
decreased by 1.5% compared with 2024.
Table 79:
Net asset value of funds that promote environmental
and social characteristics
in EUR
thousands
Sub-fund NLB Skladi –
Equity Socially Responsible
Global Advanced Markets
127,177
128,539
Sub-fund NLB Skladi –
Equity Environmental
22,000
22,519
NLB Skladi – Green
Transition I, Special
Investment Fund
4,167
153, 344
151,058
(i) NAV as of 30 September 2025
Accountancy policy and reconciliation:
The value is a proportion of total net asset value reported
in the business report, page 95 (Asset management)
NLB Skladi offers two
mutual sub-funds which
promote environmental
and a specialised investment
fund Green Transition
266
Green Bond
Policy
NLB Green Bond Framework
The NLB Green Bond
Framework
(GBF) defines commitments related to
green bond issuance(s) and key activities to meet the
commitments. Most relevant are criteria for selection
of the eligible portfolio (use of proceeds), how the
portfolio is managed, and respective allocation and
impact reporting content and dynamic. GBF follows
the International Capital Market Association (ICMA)
Green Bond Principles (not subject to assurance of
this Sustainability Statement) with the following focus
areas: renewable energy, energy efficiency, green
buildings, clean transportation, sustainable water
and wastewater management, and pollution
prevention and control.
Under the GBF only NLB can issue any debt
security to finance or refinance loans, assets and
projects with positive environmental benefits. The
eligible loans, assets and projects which satisfy the
commitments can be contributed by NLB, its subsidiary
banks and several companies providing ancillary
services (including asset management, real estate
management, leasing, etc.).
While for the
governance of the GBF a Green Bond Working Group
was established, the main responsibility for the
implementation is with the NLB Management Board
that confirms the GBF as well as the eligible portfolio
and reports.
The GBF is publicly available on
the NLB website:
NLB Green Bond Framework
Key activities
Based on the NLB Green Bond Framework (GBF), NLB
issued its inaugural green bond in a benchmark size
of EUR 500 million in June 2023. Key actions in 2025
focused on building up the green bond eligible assets
portfolio. This focus continues to be a priority in 2026.
Target and progress
With the issuance of the green bond in June 2023
in line with the GBF, NLB committed to strive to allocate
the full amount of the green bond (EUR 500 million)
within 36 months after issuance (target amount), i.e.
by 26 June 2026.
The eligibility criteria, as outlined in the Use of
Proceeds section of the GBF, take into account the EU
Taxonomy Regulation and the EU Taxonomy Climate
Delegated Act, with the intention to apply them on a
best-efforts basis. In that respect, the Group will focus
on compliance with technical screening criteria for
determining substantial contribution to climate change
mitigation and, as they enter into force, to sustainable
use and protection of water and marine resources,
as well as pollution prevention and control.
The target amount was set based on the outcome
of the analysis made by Corporate and Investment
Banking Management (for the CIB stream) and
Customer, Product Management and Digital Services
(for the retail stream) before the green bond issuance.
Based on the projections, it was concluded that
the target is within reach. The target amount was
confirmed by the Management Board.
Financial Markets department monitors progress on
meeting the allocation targets monthly and quarterly,
while progress is reported quarterly also on the
Sustainability Committee.
Externally, the progress is reported with the publication
of the NLB Green Bond Allocation and Impact Report
(Allocation and Impact Report), which is available on
the NLB website. The NLB Green Bond Allocation and
Impact Report was not subject to an external audit
of this Sustainability Report. The assurance review
was performed by Sustainalytics (Morningstar), which
subsequently issued a limited assurance report.
Based on the NLB Green Bond Framework such a report
has to be prepared annually at least until full allocation.
The second Allocation and Impact Report was published
in June 2025 on data as at 31 March 2025. The report
reveals that the
portfolio of eligible assets amounted
to EUR 615 million (thus exceeding the target), with
2,909 financings granted.
With respect to green bonds
and relating commitment to allocate EUR 500 million
of eligible projects, full allocation was achieved and
reported with the second Allocation and Impact Report
published in June 2025.
Table 80:
Eligible portfolio - allocation by categories
Allocated proceeds as at 31 March 2025
ICMA Green
Projects Categories
Total amount of
proceeds allocated
Number of financings
New financing
Refinancing
Unallocated proceeds
Renewable Energy
340,766
1,822
139,552
201,214
139,907
386
9,191
130,716
Clean Transportation
119,825
700
14,282
105,543
14,230
14,230
614,729
2,909
163,025
451,703
500,000
267
Banking book debt
Policy
NLB Group Investment Strategy
When managing banking
book debt securities, the portfolio reflects different
characteristics in order to diminish the risk derived
from within. This is described in the NLB Group
Investment Strategy: Investment Portfolio Plan –
Definition and Monitoring and in Trading and Treasury
Framework for Managing Debt Securities. While the
former document only sets the ESG as a component
in the portfolio overview, the latter document includes
a definition of ESG component, which constitutes a
social, green or sustainability tag based on the 2021
Social Bond Principles (SBP), the 2021 Green Bond
Principles (GBP) and the 2021 Sustainability Bond
Guidelines (SBG) published by the International Capital
Market Association (ICMA).
The NLB Group Investment Strategy is the
highest-level document for managing banking book
debt securities and all banking members are obliged
to comply with it.
Each banking
member has its own debt securities portfolio under
its supervision and as such is reported to local Assets
and Liabilities Committee (ALCO). Every quarter an
overview of portfolios is reported to the Group ALCO.
Register of internal Documents
In 2025, the NLB Group was actively present on the
market of ESG-labelled debt securities issuances,
whether primary or secondary, following the policy and
the target related to the banking book debt securities
portfolio. This will continue in 2026. With this approach
constant growth of the Group’s ESG awareness in the
debt securities portfolio is ensured.
Target and progress
The Group’s target is defined as a share representing
ESG-labelled banking bonds in all banking bonds
issued in the observed period for which the Group has
a risk appetite. The target is calculated twice per year
with a half-yearly observed period. In 2025 this target
was set at 15% and its achievement was reported on
Sustainability Committee quarterly. At the end of 2025
ESG-labelled banking bonds represented 32.5% of all
banking bonds issued.
At the end of 2025, the NLB Group had EUR 902.6
million invested in ESG-labelled bonds which
represents 13% of the Group’s banking book debt
securities portfolio and marked a 34.7% growth
compared to 2024 (10.8% share). More than half of
the ESG portfolio was invested into government,
government guaranteed and multilateral bank
bonds. In 2025, EUR 203.4 million of ESG-labelled
bonds were added into the debt securities portfolio
which is 12.9% of all new investments in 2025 on the
Group level.
Reported values for ESG Bonds in the Group’s banking
book debt securities portfolio refer to the financial
statements notes 5.3. Non-trading financial instruments
measured at fair value through profit or loss, 5.4.
measured at fair value through
other comprehensive income, and 5.6. Financial
assets measured at amortised cost.
Table 81:
ESG Debt Securities in NLB Group portfolio
Banks &
corporate
Government and
multilat. banks
Purchased
in 2025
324,580
201,560
526,140
391,657
127,006
Social
65,927
163,405
229,331
183,984
34,753
506
146,651
147,157
94,532
41,676
Total ESG
391,012
511,616
902,628
670,174
203,435
Total portfolio
1,349,689
5,614,211
6,963,901
6,193,120
1,573,617
% of ESG
29.0%
9.1%
13.0%
10.8%
12.9%
Table 82:
Distribution of ESG debt securities by asset class
Asset
Share
Share
Government bonds
230,673
25.6%
171,461
25.6%
Bank senior unsecured bonds
319,880
35.4%
213,652
31.9%
Multilateral bank & agency
bonds and GGB’s
280,943
31.1%
237,068
35.4%
Covered bond
60,608
6.71%
34,592
5.2%
Subordinated debt
5,780
0.64%
8,654
1.29%
Corporate bonds
4,744
0.53%
4,746
0.7%
902,628
670,174
SOCIAL
This section outlines the NLB Group’s approach to
building relationships with employees, clients and
communities, embedding respect for human rights
across all interactions.
269
S1
SBM-3
Material
impacts, risks
and opportunities
and their interaction
with the strategy
and business model
At the NLB Group, sustainable practices and human
resource management are deeply interconnected.
Sustainability is firmly embedded in the Group’s
values which are the key drivers of the organisational
culture (growing people, encourage entrepreneurship,
and improving lives). It is also one of the foundations
of the NLB Group Human Resource Strategy
(hereinafter: HR Strategy).
The strategic importance of our own workforce
(hereinafter employees) for the Group’s own
operations and business model is evident in the fact
that the HR Strategy incorporates and supports the
NLB Group Strategy 2030 (People and Culture pillar).
The Strategy is designed to enable and support
organisational growth and development while
embedding sustainability and resilience into the
workforce management. It is built on two
foundational pillars:
Values, culture, and leadership for the future
Sustainable growth and development
To achieve its purpose,
the HR Strategy focuses
on six key directions:
· Talent Retention and Acquisition:
Attracting and
retaining top talents through competitive offerings
and career development opportunities.
· Management of Skills and Competencies:
Ensuring
employees have the right capabilities to meet
evolving business needs.
· Healthy and Inclusive Work Environment:
Promoting
well-being, diversity, and inclusion across all levels of
the organisation.
· Leadership and Culture Transformation:
Developing future-ready leaders and fostering
a culture of collaboration and innovation.
· Effectiveness and Added Value:
Driving efficiency
and measurable impact in the HR processes
and initiatives.
· Digitalisation and Data-Driven HR:
Leveraging
technology and analytics to enhance decision-
making and employee experience.
By integrating these foundations and directions, the
NLB Group aims to create a resilient, inclusive, and
high-performing workforce that supports long-term
organisational success.
The NLB Group has also defined Standards for Human
Resource Management and Organisation Development,
highlighting the fact that the NLB Group wants to be
one of the most desired employers in all the markets
operated by the Group.
In order to achieve that, the NLB Group members
establish a long-term relationship with their employees
based on mutual interests, resulting in employee loyalty,
high motivation, and dedication.
The employees have the possibility of systematic career
development, employment abroad, gaining experience
and advancing personal development.
Figure 91:
NLB Group Values
Growing
People
Encourage
Entrepreneurship
Improving
Lives
We are ambitious, curious
people who want to learn
continuously. We are skilled
professionals and effective
communicators.
• We are honest speakers
and active listeners
• We acquire and share
knowledge
• We are persistent in striving
for continuous improvement
• We support each other
to learn and improve
• We act together towards
common purpose
We understand our clients and
colleagues, and continuously
innovate to enhance their
experience. We drive and
embrace the changes.
• We are looking everything
through digital eyes
• We are always going
one step further
• We are respecting our
agreements and promises
• We are proposing innovative
and simplified improvements.
• We ask for empowerment
and take responsibility
We are changing ourselves
to improve the quality of life
in our home region.
• We are advocating
and applying
sustainable practices
• We show interest
and understanding
for one another
• We personally lead
the change
• We take care of our personal
impact on environment
• We look for opportunity
in every challenge
270
The NLB Group continuously embeds sustainable
principles into the human resource management and
organisation.
In this respect, the NLB Group members
implement respective HR internal documents, rules
and procedures, initiatives, and practices which:
respect the human rights and labour rights enshrined
in both local and international law,
include diversity and inclusion, equal opportunities,
and non-discrimination for reasons of gender, ethnicity,
age, or any other circumstance,
ensure efficient addressing of diversity, in particular
gender equality in the highest governance bodies and
senior positions,
ensure fair pay and remuneration, an equal pay for
an equal job, reduce and monitor the gender pay gap,
promote and ensure the safety, health, work-life
balance, and well-being of employees,
attract and manage talents to drive the local and
international career development of employees,
promote the internal dialogue and communication and
measure employee satisfaction through regular
organisational culture and employee engagement surveys,
maintain high standards of labour management
relations and social dialogue,
promote and implement training and other measures
to ensure that the employees build their sustainability
capacities, awareness, and engagement,
build and promote a sustainability culture which
is an important driver for successfully steering the
sustainability and ESG agenda in the NLB Group.
The DMA conducted in 2024 identified 4 material
sustainability topics, which are directly or indirectly
connected with the HR strategy and Standards: Working
conditions and human rights of employees; Employee
attraction and development; Diversity, equity and
inclusion, and Cybersecurity. These topics and related
IROs were reconfirmed by 2025 DMA update review.
The following tables 83 and 84 present material IROs
and their connection to the overall business model
of the NLB Group.
Employee classification in the NLB Group
The conducted DMA and disclosures in this Social
Information chapter relate to all those employees who
are or could be materially impacted by the Group. In
accordance with the ESRS, the NLB Group classifies its
workforce into two categories:
· Employees:
Individuals engaged by a contract with
any NLB Group member, either full-time or part-time,
identified by an ID number.
· Non-Employees:
Individual contractors supplying
labour to NLB Group members, including self-
employed individuals under signed contracts,
and workers provided by third-party providers
(NACE Code N78), such as HR agencies, institutions,
and students.
As stipulated in the ESRS requirements and Quick Fix
regulation, information on non-employees may be
excluded in the first three years of reporting (for 2024,
2025, 2026 financial years). The NLB Group opted to apply
this exclusion and plans to report on this employee type in
the future, in line with the regulations in force at the time.
The identified IROs, presented in the tables, are related
to all NLB Group’s employees and do not make a
difference among relevant types of employees.
For example, while the impact of office work
on employees’ health is widespread in all the
countries where the NLB Group operates, the Group
acknowledges that at the same time, some employee
Table 83:
Own workforce-related impacts, risks, and opportunities (Working Conditions)
Material
Name
of IRO
Type
of IRO
Time
horizon
of employees
Work-related
health impacts
For some employees, office work results in long-term health impacts, such as back pain,
damaged eyesight, and related issues, thus reducing their quality of life.
Enabling a healthy
work-life balance
The NLB Group consistently prioritises imparting knowledge about healthy habits, mental
health, employee assistance support programmes, and advocates activities that
contribute to employees’ well-being and satisfaction. It fosters a healthy work environment
conducive to meaningful interpersonal connections and a work-life dynamic.
Enabling a healthy
and safe working
environment
The NLB Group has implemented numerous health-related initiatives aimed at reducing
the negative impacts of work and promoting a healthy lifestyle, which may result in a
positive impact on the employees’ health. Health and safety measures are implemented to
prevent accidents.
Enabling low
turnover rate and
long-term contracts
The NLB Group implements policies to ensure fair remuneration, adequate working
conditions, and social dialogue to promote employees’ satisfaction and retention. This
includes transparent and fair remuneration standards, monitoring working hours to
prevent burnout, and maintaining an open communication with the employees.
Fair remuneration
of employees
Through remuneration policies, the NLB Group is ensuring transparent and fair
remuneration standards for its employees, fostering fairness and equity.
Enabling social
dialogue
The NLB Group members are committed to establishing constructive relations between
employees and management, maintaining high standards of social dialogue and ensuring
timely communication. This also includes open communication on relevant topics and
informing employees and their representatives prior to the implementation of significant
operational changes that could substantially affect them.
Enabling collective
agreements with
employees
Employees are covered by a collective agreement, which allows for stronger
representation and a better bargaining position.
271
groups may be more exposed to work-related illnesses,
security, and injuries (such as customer-facing
employees and security drivers).
Material negative impacts
The actual identified material negative impact of office
work on the employees’ health is widespread in all
the countries operated by the NLB Group, however
some employee groups may be more affected than
others. For example, employees with disabilities and
older employees may be more exposed to work-
related illnesses, and specific groups of employees
(branch staff, employees working in the vault, money
transporters, etc.) may be more exposed to security
issues such as violence or robberies.
Material positive impacts
The NLB Group’s material positive impacts on the
employees span across material sustainability topics,
which are described in the table of material IROs
above. As a parent bank, the NLB strives to harmonise
related policies, practices, and measures that enhance
positive impacts and minimise negative impacts in all
the NLB Group members so that all the employees
across the group are or could be equally positively
affected. These efforts have some limitations due to
different legislations and socio-economic environments
in non-EU countries as well as the size of the entities.
Material risks and opportunities arising from impacts
and dependencies
The NLB Group relies on a skilled workforce to achieve
its strategic objectives and deliver complex financial
services. Talent development and succession planning
are crucial for realising the opportunities and business
goals set forth in the Group’s Strategy. The DMA reveals
several material opportunities arising from impacts
and dependencies as presented in the tables. Although
only the identified material risk above the threshold is
related to cybersecurity, the Group recognises other
non-material (below the threshold) potential negative
impacts and risks, and embeds their mitigation in its
policies and procedures.
The impact on employees that may arise from the
transition plan
The implementation of the NLB Group’s transition plan
may have some negative and some positive impacts
on employees, however none of them are deemed
material. If not appropriately addressed, negative
impacts may include increased workload derived from
fulfilling new requirements and establishing new work
processes. On the other hand, the implementation of the
transition plan may have a positive impact and provide
opportunities for new job creation, reskilling, and
upskilling. These impacts will be adequately addressed
in the further development and implementation of the
transition plan.
Risks regarding forced labour or child labour
The NLB Group has established a strong policy on
human rights, which prohibits any kind of forced,
compulsory, or child labour and no minors under
18 years of age are employed in any of the NLB Group
members. As a result, none of the NLB Group members
or activities in their own operations are at risk
regarding these issues. The Group has also
implemented due diligence mechanisms to monitor,
identify, and act upon any deviations and incidents
which might occur.
Table 84:
Own workforce-related impacts, risks, and opportunities (Employee Attraction and Development, DEI, Cybersecurity)
Type
of IRO
Time
horizon
Employee
attraction and
Enabling trainings
and skills
The NLB Group is continuously committed to leverage trainings throughout the
region and make development of its employees its core value. Investing in training
raises career prospects for employees and improves workplace satisfaction.
Trainings and skills
Training and skills development are crucial for enhancing employee capabilities
and fostering innovation within the Group. By investing in continuous learning
opportunities, the Group can improve employee performance, adapt to industry
changes, and strengthen workforce engagement, ultimately leading to better
service delivery and long-term competitiveness in the financial sector.
Enabling talent
management and
retention of talents
Enabling talent management and retention of talents ensures that the organisation
can maintain a skilled and motivated workforce with improved career prospects.
Key talent
retention of talents
Effective talent management and retention strategies are essential for banks to
maintain a competitive edge and drive organisational success. By focusing on
career development, employee engagement, and a positive workplace culture,
the Group can attract top talent, reduce turnover, and ensure a skilled workforce
that is committed to achieving long-term goals and enhancing service quality.
Diversity, equity
and inclusion
Gender pay gap
and remuneration
The NLB Group has committed to reducing and monitoring the
gender pay gap, which may negatively impact the work satisfaction
of female employees and damage the company’s reputation.
Protection of
employees’
personal data
Protection of employees’ personal data ensures privacy and fosters trust among
employees, contributing positively to their sense of security and overall morale.
Cyber crime
Cybersecurity risks, particularly regarding the protection of employee and
customer data, can significantly impact the Group’s financial performance through
potential data breaches that lead to costly remediation efforts, regulatory fines,
and litigations, as well as reputational damage that erodes customer trust and
confidence, ultimately resulting in a loss of business and diminished market value.
272
S1-1
Policies related
to own workforce
The NLB Group manages identified material IROs, which
are related to ensuring secure employment and fair
remuneration, enabling development of employees, safe
and healthy working environment, work-life balance,
enabling social dialogue, equal opportunities for all
employees, and ensuring cybersecurity (data and
privacy) through several policies and procedures.
On a high level, the general internal regulation
framework related to the Group’s own employees is set
out in the Code of Conduct (described in the chapter
Governance Information
). Another important document
is the Policy on Respecting Human Rights (detailed in
Human Rights
). In 2025, new Human Resource
Management and Organisational Development
Standards were introduced. All Group members are
required to operate in full alignment with these HR
Standards and ensure compliance with applicable local
regulations and legislation when implementing related
principles and policies. The document sets out key
requirements and establishes the minimum standards
that all NLB Group members must integrate into
their operations.
In addition to these three key internal documents,
specific IROs are addressed in domain specific policies,
and other internal acts, rules, and procedures which are
harmonised in line with the Guidelines for the adoption
of NLB Group documents.
In the following chapters, specific policies are presented
for each material sustainability topic. The purpose and
content are described for each Policy, while the scope,
accountability, and availability are common to all
policies as detailed below (unless stated otherwise in the
description of a relevant policy).
NLB Group has established mechanisms
for document and processes harmonisation in all
the NLB Group members. In line with the
Guidelines
for the adoption of NLB Group documents
(policies,
strategies, methodologies, criteria, procedures…)
internal documents related to employees are first
prepared by the human resource competence line
and adopted by the competent body in the NLB as
the parent bank. As a rule, sustainability-related
policies and other internal documents are adopted
first in the NLB as the parent bank, whereas the
Group members are responsible for adapting them
and implementing them in their operations according
to the parent bank’s guidelines and local legislation.
Accordingly, the competence line defines the level
of obligation: whether the NLB Group document is
mandatory, partially mandatory (mandatory and
best practice) or just best practice recommendation
for other NLB Group members.
Most senior function accountable:
The policies
related to employees are in the custody of different
departments, mainly human resource departments.
The Policy on Respecting Human Rights is in the
custody of the Sustainability Unit, and policies on
protecting personal data are in the custody of legal,
general affairs, compliance or IT departments.
They are responsible for the preparation of policies,
their updates and first-level implementation, as
well as raising the awareness and delivering the
training related to the policies. The Management
Board or director of each NLB Group member is
accountable for the oversight of the policies,
while directors of designated departments are
responsible for their operational implementation.
After a NLB Group member adapts and
adopts its internal acts, they are published on their
intranet site, making them accessible to all their
employees.
S1-2
Processes
for engaging
with employees
and workers’
about IROs
The NLB Group has established a structured process for
engaging with the employees and fostering constructive
relations between the employees and management.
The Group maintains high standards of social dialogue
and ensures timely, transparent communication on
impacts, risks, and opportunities. The employees
and their representatives are informed in advance of
significant operational changes that may affect them,
supporting openness and collaboration across all the
entities. Following the DMA conducted in 2024, the NLB
Group enhanced the inclusion of material IROs in the
discussions with the employees and their representatives.
In all the countries of operations and entities, the
NLB Group strives for a high level of consistency by
using the NLB practice as a guideline and adhering
to the local legislation. The NLB Group members
strictly respect and follow their national labour laws
which stipulate the right for workers to form trade
(or labour) unions and to freely associate through
them. The engagement between the employer and
employees occurs directly and also indirectly through
the workers’ representative bodies and their authorised
representatives.
The NLB has two workers’ representative bodies: a
representative trade union and workers’ council. In
other banking members a trade (labour) union is also
in place, except in NLB Banka, Prishtina. In the leasing,
asset management companies and other NLB Group
members, trade unions have not been established.
Therefore, the management boards of companies
conduct the social dialogue directly with their
employees by regular communication channels, such as
personal meetings, management sessions, meetings of
organisational units, etc.
273
The processes for presenting information, carrying
out communication, negotiations and submitting
complaints to or with representatives are defined in
a detailed agreement between the employer and
workers’ representative bodies (where they are
established) and in their local labour law legislation. For
example, in NLB, the cooperation with the labour unions
and Workers’ Council is stipulated in the collective
agreements, the Act on workers and management and
the Agreement on Cooperation between the Workers’
Council and Employer.
In other NLB Group members, the employees’ initiatives
and requests on the aforementioned topics are gathered
via local human resource departments, internal
communication channels, or in person.
Representatives on the Workers’ Council in the NLB
review employees’ initiatives, opinions, and proposals
related to the Bank’s organisation, working conditions,
occupational health and safety, and other work-related
matters, and forward them to the employer. They
ensure compliance with labour legislation, collective
agreements, and the employer’s internal regulations,
support the achievement of jointly agreed objectives of
the Bank, and propose measures that the employees
benefit from.
The engagement with workers’ representatives
takes place frequently, regularly, in relation to all
relevant business decisions, and with the established
monitoring and oversight. For example, in the NLB, the
organisational setting includes:
· The NLB representative trade union.
Monthly
meetings are held with the trade union on open topics.
If negotiations are required, then meetings are in line
with the negotiation process. The main topics of interest
are related to social status improvements.
· The Workers’ Council.
Regular monthly meetings are
organised to address current topics in the bank and
questions raised by employees.
· Two representatives of the Workers’ Council
are
appointed to the NLB Supervisory Board, contributing to
discussions and the oversight of employee-related IROs.
· An authorized representative
assigned to cooperation
in labour relations who coordinates and monitors the
effectiveness of engagement with the trade unions and
the Workers’ Council.
In the case of business decisions and circumstances that
could have a material impact on employees, workers’
representative bodies are promptly informed or their
opinion is sought. Such decisions are, among other
things, as follows:
dismissals of employees due to redundancies
(economic, technical, organisational reasons)
significant operational or organisational changes
adoption of relevant work regulations (internal acts)
dismissals of employees who have committed a serious
breach of work obligations
The deadlines for informing the employees and their
representatives prior to the implementation of significant
operational changes that could substantially affect them
range from 8 to 30 days, subject to the nature of the
operational change.
The operational responsibility for ensuring that the
social dialogue takes place lies with senior managers
or directors who are in charge of human resource
departments in each NLB Group member or authorised
for cooperation in labour relations. They are in an
ongoing communication with the management boards,
thus ensuring that the engagement results and other
topics are promptly addressed and that decisions are
incorporated in the operations of a relevant NLB Group
member.
In line with the established Policy on respecting
human rights, as well as diversity, equity and inclusion
principles, the NLB Group members engage all their
employees in their consultation processes, ensuring
equal inclusion irrespective of their gender, religion,
seniority, disability, or any other personal characteristics
or circumstances.
S1-3
Processes to
remediate negative
impacts and channels
for own workforce
to raise concerns
The NLB Group is committed to conducting their
business operations ethically and responsibly, with the
aim of preventing any potential negative impacts on
their employees and fostering a workplace grounded
in respect, equal opportunities and dignity of every
individual. In order to identify and assess such impacts,
the Group has established several mechanisms for the
employees to raise concerns and submit complaints.
On the general level, the Group identifies and assesses
the impacts through employee engagement surveys,
feedback mechanisms between managers and
employees, and through dedicated grievance or
reporting channels, which also serve to raise concerns,
make comments, ask questions or submit complaints.
Through these channels employees can report any non-
compliance, such as non-ethical, inappropriate business
practices or any potential or actual negative impacts on
employees or the company, including any employee-
related matters, data breaches, harassment or other
inappropriate events, or human rights violations. These
channels are established by the NLB Group and do not
involve any third-party mechanisms.
The employees may report:
by addressing their immediate superiors, HR department,
authorised representatives in trade unions, etc.
electronically and anonymously via the Whistler web
application
by e-mail to a dedicated e-mail address
in person or by telephone to persons authorised for
reporting and confidants under the local whistleblower
protection acts (in the NLB Group members where this
is applicable)
All reports are reviewed in accordance with the internal
procedures that are applied consistently and uniformly
across all the NLB Group members. The procedures
The Group maintains high
standards of social dialogue
and ensures timely, transparent
communication on impacts,
risks, and opportunities
274
described in the chapter
, subchapter
Managing Concerns About Unlawful or Harmful
Conduct
, also apply to reports related to negative
impacts on employees.
When a negative impact is identified, the Group takes
appropriate steps to provide remedies. The type of
remedy depends on the nature of the impact and may
include providing access to counselling or other support
services, implementing corrective measures such as policy
updates or additional training, displacement-related
measures, or other appropriate actions. These and similar
measures are undertaken to ensure a fair, adequate and
effective response to the identified negative impact.
The NLB Group members support the availability,
accessibility and trustworthiness of their channels for
raising concerns in several ways, adapted to the size
of each entity and the communication tools available.
The core financial members promote the use of these
mechanisms by:
regularly and transparently communicating them on
their intranet sites,
providing clear instructions on how to raise a concern
in all relevant internal policies, and
delivering training that strengthens the awareness of
the speak-up culture and builds trust in these channels.
The smaller NLB Group members that do not have
intranet platforms or standalone internal policies
raise the awareness of these channels through direct
communication with their employees.
The NLB Group assesses the effectiveness of its channels
indirectly, based on the availability of established access
points, the level of system usage, and any complaints
submitted. The system is considered effective, as
pathways and mechanisms remain continuously
accessible. Each year, a small number of anonymous
cases are reported, and are processed in line with the
internal rules and valid national regulation.
The NLB Group members also monitor the number of
reported and resolved cases, as well as the outcomes
of grievance processes and implemented remedies.
Effectiveness is measured directly through feedback
from the affected employees and indirectly through
employee engagement surveys.
S1-4
Taking action
on material IROs,
and effectiveness
of those actions
Under the HR Strategy, the NLB Group has established
a structured framework of initiatives, KPIs, and activity
plans for each strategic direction, implemented through
procedures across the Group members. All work-related
activities are aligned through ongoing dialogue with
workers’ representatives, trade unions, and employees’
immediate supervisors.
Tracking progress on these activities includes employee
surveys and regular feedback, as well as benchmarking
against industry standards.
Human resource activities and related investments
are integrated into the NLB Group’s regular financial
planning processes, which enables that initiatives
are managed effectively within the overall budget
framework, which is approved by respective
management boards.
The key actions associated with each material
sustainability topic are disclosed in the respective
chapters that follow, namely
Human Rights, Working
Conditions, Employee Attraction and Development,
Diversity, Equity and Inclusion, and Cyber Security.
S1-5
Targets and
metrics related
to managing
material IROs
The strategic, measurable and timebound targets
have been established in relation to human resource
management to be met by 2030 in the NLB Group
banking members. They include:
· increasing the employee engagement to over 56%
and achieving the employee Net Promoter Score of
more than 50 points.
· achieving an average of 33 training hours per
employee
, equivalent to an average of 5.5 training
days per employee.
For further details on these targets and how they are
connected to the policies and actions see the chapter
Employee Attraction and Development
The NLB Group also monitors additional metrics for
each material sustainability topic, focusing on its
employees and corresponding actions. These metrics
are disclosed in the subsequent chapters dedicated
to each sustainability topic:
Human Rights
Working
Conditions
Diversity, Equity and Inclusion, and
Cyber Security
The targets are set and discussed in the yearly planning
process in the NLB Group members, and are usually
set as a year-end benchmark. Employees or their
representatives are included in target setting where
applicable, and subject to the type of the target. The
progress and effectiveness of the targets and metrics are
monitored and measured within the departments, which
are responsible for their implementation, and reported
to the management boards of the NLB Group members.
275
S1-6
Employee
characteristic metrics
Accounting methodology and reconciliation:
Employee characteristics presented in this chapter are
based on actual headcount data reported by NLB Group
members as at the last day of the reporting period.
Headcount reflects the number of individuals holding
an employment contract, regardless of the contracted
working hours. To ensure accuracy and avoid double
counting, employees with employment contracts in
more than one Group entity are counted only once. A
breakdown for the categories “other” or “not reported”
gender is not applicable, as none of the NLB Group
members report employees under these classifications.
The reported number of employees is reconciled
with the Business Report (page 5) and the financial
statements notes 4.10 Administrative expenses.
At the end of 2025, the NLB Group employed 8,107
people, reflecting a year-on-year decrease of 215
employees.
In 2025, a total of 990 employees left the NLB Group,
matching the turnover recorded in 2024. The number of
employees who left includes all departures - voluntary,
dismissals, retirements, and all other forms of exit. While
the overall number of departures remained stable
year-over-year, the gender composition of employee
departures shifted moderately: female departures
increased by 4.6% while male departures decreased by
9.1%. The NLB Group recorded a total employee turnover
rate of 12% in 2025, consistent with the level reported
in 2024. The employee turnover rate is calculated as a
percentage by dividing the total number of employees
who left during the reporting period (numerator) by the
total number of employees at the end of the reporting
period (denominator). The decline in employee numbers
and the corresponding turnover rate is predominantly
attributable to the merger of the leasing companies,
alongside ongoing digitalisation initiatives and process
optimisation efforts across the broader banking entities.
Table 85:
The number of NLB Group employees by gender
(headcount)
Gender
Male
2,547
2,597
Female
5,560
5,725
Not reported
NLB Group Total
8,322
Note: The measurement of metrics was not validated by an external
body other than the assurance provider.
Table 86:
The number of employees in the countries with at
least 50 employees and 10% of the total NLB Group number of
employees (headcount)
Country
2,776
2,856
2,366
2,515
1,013
1,025
993
995
502
478
406
410
Note: The measurement of metrics was not validated by an external
body other than the assurance provider.
Table 87:
The number of NLB Group employees by gender and countries (headcount)
Country
Male
Male
2,776
67%
33%
2,856
68%
32%
2,366
71%
29%
2,515
71%
29%
1,013
75%
1,025
74%
26%
993
66%
34%
995
65%
35%
502
61%
39%
478
406
68%
32%
410
67%
33%
Croatia
63%
37%
Switzerland
69%
31%
8,322
69%
31%
Note: The measurement of metrics was not validated by an external body other than the assurance provider.
Table 88:
The number of NLB Group’s permanent, temporary and non-guaranteed hours employees, by gender (headcount)
Male
Not reported
Male
Permanent
5,227
2,407
5,324
2,456
Temporary
333
140
401
141
Non-guaranteed hours
5,560
2,547
5,725
2,597
Note: The measurement of metrics was not validated by an external body other than the assurance provider.
276
Table 89:
The number of NLB Group’s permanent, temporary and non-guaranteed hours employees, by countries (headcount)
Human rights
Policies
The NLB Group members ensure a fair treatment
and protect the rights of workers while providing a
structured framework for employers to manage their
workforce effectively in accordance with the local labour
laws. To this end, the principles and provisions related
to the human rights are included primarily in the Policy
on Respect for Human Rights in the NLB and NLB Group,
and consequently in the employment contracts, which
are signed by each employee, and are also integrated
into the domain-specific internal acts.
Policy on Respect for Human Rights
The purpose of the Policy,
adopted in 2023, is to set out the NLB Group’s
commitments to respecting human rights in
accordance with the international standards.
These include (but are not limited to) the Universal
Declaration of Human Rights, the International
Covenant on Civil and Political Rights, the
International Covenant on Economic, Social and
Cultural Rights, the ILO Declaration on Fundamental
Principles and Rights at Work, the UN Guidelines,
Performance Standards 2, 4, 9 as per EBRD
Environmental and Social Policy, and the OECD
Guidelines. In addition to these, the NLB follows
the National Action Plan on Business and Human
Rights of the Republic of Slovenia and meaningfully
transposes its directions and recommendations
to other regions. The Policy lays down principles
and commitments, related to the NLB Group’s own
operations, financing and investing or relationships
with other stakeholders.
It also outlines diligence mechanisms for identifying
and preventing any risks or incidents stemming from
the NLB Group’s value chain.
NLB Group employees.
Most senior function accountable:
The Policy
is in the custody of the Sustainability Unit (or
sustainability coordinators or legal and general
affairs departments in smaller companies without
sustainability-related functions in place), while the
highest responsibility lies with the Management
Boards of each NLB Group member. In addition, to
steer the human right policy the NLB has appointed
a Human Right Custodian to monitor and oversee
human right compliance on the Group level, organise
training, and coordinate the development of due
diligence mechanisms.
The Policy is available to all employees
in the Register of Internal Documents, and publicly on
the NLB website
The Policy includes the following principles and
commitments, which address several material and other
IROs (the latter are detailed in the tables 83 and 84):
The employees have the right to a suitable and safe
working environment.
The employees are encouraged to pursue personal
and professional growth and development.
Striving to improve the representation of the under-
represented gender in the management positions.
Zero tolerance and prohibition of any form of
harassment to ensure the dignity of employees and
a work environment free from ill-treatment and
harassment (the specific Rules on the Prevention of
Harassment and Mobbing at Work were established,
please see details below).
The employees are guaranteed the right to an effective
complaint mechanism to express their opinions,
complaints, and observations in confidence.
Ensuring equal opportunities for women and men, i.e.
an equal treatment irrespective of gender.
Country
Permanent
Temporary
Non-
guaranteed
hours
Permanent
Temporary
Non-
guaranteed
hours
2,776
2,752
2,856
2,830
26
North
Macedonia
993
930
63
995
890
105
406
376
410
366
44
Bosnia and
Herzegovina
1,013
962
51
1,025
936
89
502
304
198
322
156
2,366
2,260
106
2,515
2,393
122
Croatia
7,634
473
7,780
542
Table 90:
The total number of employees who have left the NLB Group by gender (headcount)
990
689
301
990
659
331
(i) The figure for 2024 was restated to the actual value for the whole NLB Group as for that reporting period only NLB Group banking members were
included due to the unavailability of data from other NLB Group members at the time: from 925 to 990, from 632 to 659, and from 293 to 331.
Table 91:
The employee turnover rate in the NLB Group by gender
of which female
70%
67%
of which male
33%
277
Ensuring the inclusion of persons with disabilities by
making appropriate adjustments to workplaces and work
environments, in accordance with the local regulations.
Recognizing the fundamental rights of employees
to form and join trade unions or other forms of
association, to bargain collectively, and to have the
protection of workers’ representatives recognized in
accordance with the labour law.
Considering the safety and health of employees to be
of fundamental importance and giving priority to the
continuous improvement of working conditions.
The NLB Group supports the elimination of all forms
of forced and child and adolescent labour, human
trafficking and does not employ persons under
18 years of age.
Rules on the Prevention of Harassment
and Mobbing at Work
The NLB Group members have
adopted the Rules on the Prevention of Harassment
and Mobbing at Work or included these principles in
the corresponding instructions, trainings and other
measures. The aim of this Policy is to protect the
employees in the event of mistreatment and harassment.
As the employers, the NLB Group members are obliged
to maintain the dignity of employees and create a
working environment in which no employee is exposed
to mistreatment or sexual or other means of harassment
by their subordinates or superiors, colleagues, or anyone
else who performs work for any NLB Group member
With this Policy, all employees uniformly understand
the importance of the prohibition of ill-treatment and
harassment, which they must all consistently respect in
their relations with all the Group’s stakeholders.
NLB Group employees.
The Management
Boards and directors of HR departments or similar
functions in the NLB Group members.
The Rules are available to all employees in
the Register of Internal Documents.
Key actions and progress
In 2025, the NLB Group continued to implement the
findings from several analyses conducted over the
previous two years, including:
A review of policies, processes, and mechanisms for
respecting human rights;
A human right risk assessment across the NLB Group
banking members;
An employee survey at the NLB evaluating the
likelihood and severity of specific human right issues.
The employee survey identified three key human
right priorities:
An equal pay for equal work
Good and safe working conditions
The right to rest and leisure
These rights were incorporated into the initial DMA
conducted in 2024 and are reflected in the material
ROs
and sustainability topics: Working conditions and human
rights of employees, and Diversity, equity, and inclusion.
Other human right issues (such as child labour, slavery,
and forced labour) were not considered significant due
to strong awareness and robust legislation in all the
countries where the NLB Group operates. These findings
were indirectly reconfirmed in 2025 DMA update review.
Building on these findings, the NLB Group undertook
several key activities in 2025:
· Human Right Training:
Human right topics were
integrated into mandatory annual sustainability
training, completed by employees in the banking
members. This significantly enhanced the employees’
awareness of human rights.
· Grievance Mechanisms:
Potential human right
violations were monitored through established
grievance channels available to all internal and
external stakeholders. For a detailed process, see
S1-3
: Processes to Remediate Negative Impacts
and Channels for Own Workforce to Raise Concerns.
· Ongoing Initiatives:
Additional activities supporting the
human rights of employees are described in relevant
subchapters of the
section: Working
Conditions, Employee Attraction and Talent Development,
Diversity, Equity, and Inclusion, Cybersecurity.
S1-17
Incidents, complaints
and severe human rights
impacts
Accounting policy:
The reported figures are based on
actual data provided by the NLB Group members.
Table 92:
The number of human right incidents, complaints,
and severe human right impacts related to the employees
The total number of confirmed
incidents of discrimination,
including harassment
The number of complaints filed
through various channels, including
grievance mechanisms
The total amount of fines, penalties,
and compensation for damages as a
result of the incidents and complaints
The total number of severe
incidents (forced labour, human
trafficking or child labour)
The total amount of fines, penalties,
and compensation for damages
as a result of severe incidents
(i) Of the two cases reported, one was closed following a preliminary
review, as no indications of harmful behaviour were identified and
therefore no further investigation was required. In the second case the
investigation was performed, and procedure was conducted resulting in
disciplinary action, which lead to employment termination.
Note: The measurement of metrics was not validated by any external
278
As identified through the initial DMA and reconfirmed
in the 2025 DMA update review, seven material impacts
relate to the working conditions and human rights,
grouped into three key aspects:
· Secure Employment:
Ensuring low employee turnover,
promoting long-term contracts, and providing fair
remuneration.
· Health and Well-Being:
Maintaining a healthy and
safe work environment, preventing work-related health
risks, supporting work-life balance, and raising the
awareness of health topics.
· Labour-Management Relations:
Fostering a social
dialogue and ensuring collective agreements with the
Secure employment
and fair remuneration
Policy
The overarching framework for ensuring secure and
stable employment across the NLB Group is defined by
collective agreements or corresponding internal acts,
adopted in accordance with the labour legislation in
each country where the Group operates. Further details
on collective agreements are provided in the chapter
Enabling Social Dialogue and Collective Bargaining.
The Group’s approach to fair and responsible
remuneration - recognised as a material positive impact
on employees - is governed by the Remuneration Policy,
which sets out the principles for equitable, transparent
and sustainable compensation practices across all
NLB Group members.
Remuneration Policy of employees in the NLB
and the NLB Group
This Policy provides guidelines
for the prudent remuneration of all employees,
excluding Management Board members (their
remuneration is regulated by the Remuneration Policy
for Members of the Supervisory Board and Members
of the Management Board in NLB), and aligns the
performance management system and remuneration
across the NLB Group. For core financial members, the
Policy aligns with the principles used by the NLB and
incorporates the local regulations that are binding
and applicable at the time for a respective member.
In other non-core members, the principles of the
remuneration policies are implemented through the
employment contract. The Policy defines relevant
stakeholders involved in the relevant processes, fixed
and variable remuneration, goal-setting process,
performance criteria (KPIs), and outlines the conditions
for awarding and paying out the variable part of the
salary. The Policy adheres to the EBA guidelines and
Banking Law, considering proportionality, NLB Group’s
assets, and relevant local regulations. It ensures an
equal pay for equal work, regardless of gender,
making it gender-neutral.
Boards and Supervisory Boards of NLB Group
members.
In 2025, the NLB Group continued to execute the
following ongoing activities:
Secure employment
All NLB Group members provided their employees with
long-term employment security by offering indefinite
contracts. However, due to specific circumstances such
as project-based work or temporary substitutions,
fixed-term contracts may be issued. In Kosovo, labour
law stipulates that an indefinite contract is automatically
granted after 10 years of continuous employment with
the bank.
Adequate wage
All NLB Group members were ensuring equal pay for
equal work and setting salaries above the market
minimum, so no employee received less than an
adequate (minimal) wage. For example, the NLB
conducts annual salary adjustments in accordance
with the minimum wage set by the government and the
collective agreement.
To ensure proper execution of the remuneration
policy, the NLB Group members make adjustments
based on monitoring the market conditions (market
salary benchmarks), local legislation, and dialogue
with employees and/or trade unions and workers
representatives.
Employee performance assessment
In 2025, the NLB Group continued to apply its
performance management framework to ensure
fairness and alignment with the strategic objectives.
The foundation of this process was goal-setting, which
cascades from the Group-level business priorities
to organisational units and individual employees.
The annual and semi-annual planning cycles were
implemented across all NLB Group members, forming
the basis for performance appraisals and variable
component of remuneration. Throughout the year, the
managers and employees engaged in the structured
performance review meetings to define and monitor:
Business goals aligned with the organisational and
Group objectives,
Personal development goals focused on enhancing
competencies and skills.
Performance monitoring and evaluation were
conducted at regular intervals, tailored to the nature
of tasks within each unit. To support the employee
performance assessment, the implementation of
a unified performance management system and
employee reward module is underway, integrated within
the Cornerstone application. This IT solution was first
introduced by the NLB as the parent bank. In 2025 it
was implemented in 3 more NLB Group members (NLB
Banka, Skopje, NLB Banka, Podgorica and NLB Digit)
and it will be implemented in all the banks and NLB
Lease&Go by 2028, which will ensure a coverage above
95% of all employees.
Other activities
Other ongoing activities related to collective
agreements include following the legislation,
maintaining a dialogue with employees, trade unions
and workers representatives, ensuring employees
receive written contracts at the beginning of the
working relationships, and enabling social protections
coverage in case of major life events related to
the employment (such as sickness, parental leave,
retirement, unemployment).
Activities related to engaging employees and
social dialogue in setting collective agreements
279
are described in detail in the chapter
Processes
for engaging with employees and workers’
representatives about IROs
S1-13
Performance review metrics
Accounting policy and reconciliation:
The reported
figures and gender breakdown for 2025 are actual data
provided by the NLB Group members. For the calculation,
employee headcount from S1–6 by gender was used as
the denominator, while the number of eligible employees
of each gender who received a regular review served as
the numerator. For 2024, the figures were estimated using
the overall gender structure of the NLB Group (the number
of employees of a particular gender divided by the
total number of employees), due to the unavailability of
complete data for that year. Because the methodologies
differ, the results are not directly comparable.
Eligible employees are those who, as at the last day of
the reporting period, hold an employment contract with
the company and are neither on long-term absence
nor in a probation period. Long-term absence refers
to full-day absence for at least half of the assessment
period, including absences due to sick leave, maternity
leave, parental leave, and comparable reasons.
The table 94 shows the share of eligible NLB Group
employees who participated in performance or
career development reviews. Participation in 2025 was
consistently high across genders, with nearly all eligible
female and male employees included.
S1-10
Adequate wages metrics
The general objective related to secure employment
and fair remuneration is to increase the number of
employees with long-term or permanent contracts
(where applicable and based on employment needs)
and to secure adequate and appropriate wages
considering job context, market conditions, local
legislation, and employee satisfaction.
In both reporting years 2025 and 2024, all NLB Group
members employees received an adequate wage
according to applicable benchmarks in their countries.
The reported
figure reflects actual data provided by NLB Group
members and is calculated as the number of NLB Group
employees receiving an adequate wage divided by the
total number of all NLB Group employees.
Table 93:
Adequate wages
Percentage of employees
paid an adequate wage
Note: The measurement of metrics was not validated by any external
Health and safe working
environment
Policy
The NLB Group has established an Occupational
Health and Safety (OHS) management system that is
fully aligned with the legal requirements set out in the
national laws and regulations on workplace health
and safety in every country where the Group members
operate. Building on this regulatory foundation,
the NLB Group members have created the internal
governance documents, such as the Statement on
Safety and Risk Assessment and other health and
safety-related rulebooks, which define responsibilities
and required practices. Together, these documents form
a comprehensive OHS framework that directly
addresses the Group’s material IROs, specifically
enabling a healthy and safe working environment
and work-related health impacts.
Statement on Safety and Risk Assessment
This internal act regulates the
rights, obligations, and responsibilities of employers
and employees in connection with the implementation
and improvement of safety and health protection of
employees at work, as well as general principles of
prevention, and a system of rules of safety and health
protection at work, the application of which achieves
the prevention of injuries at work, occupational
diseases, and other diseases related to work, as
well as protection of the working environment, and
other issues related to safety and health protection
at work. Among other topics, special protection
is prescribed in order to preserve the mental and
physical development of young people, to protect
women from risks that could endanger the realization
of motherhood, to protect persons with disabilities
and occupationally ill persons from further damage to
their health and lowering their working capacity, and
to preserve the working capacity of older employees
within the limits appropriate to their age. The
statement also includes a risk and health assessment
for specific job categories.
All NLB Group employees are covered by the
undertaking’s health and safety management system
based on the legal requirements.
The Management
Table 94:
Performance and career development reviews (headcount), explanatory breakdown on eligible employees
(i), (ii)
All employees
Number
of eligible
Percentage
of eligible
Number of eligible
employees that
participated
in regular
performance/
career
Percentage of
eligible employees
that participated
in regular
performance or
career development
reviews
5,560
5,139
92%
5,086
99%
2,547
2,425
95%
2,382
98%
Gender not reported
7,564
93%
7468
99%
(i) Actual data reported by the NLB Group members for 2025.
(ii) A direct comparison with 2024 is not feasible, as the 2024 shares were estimated using a different methodology—based on the overall gender
composition of the NLB Group, due to incomplete 2024 data. Therefore, the following estimated shares were reported: 99% - 100% on the NLB Group level,
of which 69% female, 31% male, and 0% for other or not-reported categories.
Note: The measurement of metrics was not validated by any external body other than the assurance provider.
280
Board of each NLB Group member. In addition, all
NLB Group members (except those with fewer than
three employees) employ professional workers for
health and safety at work, who, together with the
help of managers, take care of the implementation
of measures to ensure safety and health at work
or they hire a licensed company to implement the
occupational health and safety law and to inspect
the applicable measures.
Key activities
Ensuring a healthy and safe work environment remains
one of the key priorities for the NLB Group. In 2025,
the Group continued implementing comprehensive
measures to protect employees’ well-being, prevent
occupational risks, and promote physical and mental
health across the region.
Occupational health risk assessments (technical and
health risks)
were conducted according to specific
methodologies , following the health and safety
legislation. The measures to reduce occupational
emissions, regular safety training, and provision of
personal protective equipment are implemented.
Injuries are recorded, investigated, and measures are
adopted to prevent recurrence. The risk assessment
is a foundation for the Statement on Safety and Risk
Assessment. The Employees must report workplace
risks or incidents to their supervisor, stop work if a
danger arises, follow internal protocol, and resume
only once the danger is resolved.
The employees took part in the
regular mandatory
training
covering topics such as workplace health
and safety, fire protection, first aid, and evacuation,
with the type and scope of training determined by
each NLB Group member respectively
The employees
who work in a higher risk position are provided with
a special or additional training for their specific jobs
or tasks (e.g., handling cash and securities, cash
transport, debt collection). Training sessions are
provided by OSH certified legal entities and other
professional companies.
General
periodical medical examinations were offered
to all NLB Group employees.
In the countries where this
is not obliged by the law, the entities have arranged
for medical insurance and additional possibilities
of preventive medical exams. Moreover, the entities
also offered other types of medical exams, such as
ophthalmology, breast scans, etc.
NLB and several other Group members also offered
ergonomic workplace adaptations
(such as ergonomic
chairs) to maintain the employees’ health.
A special health awareness programme, Healthy
Bank, was established in the NLB,
providing webinars
on various topics. This programme started in the NLB in
2015 and similar programmes are being gradually rolled
over to other NLB Group members.
Recognising the need to
raise the awareness of sound
mental health and appropriate stress management,
an employee assistance programme (EAP) started in the
NLB (Slovenia) and NLB Komercijalna Banka, Beograd
(Serbia) in 2024 and is now an ongoing initiative. EAP
offers the employees anonymised psychological and
other support. In 2025, more than 60% of employees
used EAP services or attended webinars on this topic.
Some other entities, which have not yet implemented
a dedicated EAP, performed ongoing activities, such
as organising ad-hoc online sessions on employees’
well-being, including stress management, emotional
intelligence, time management, marked the World
Mental Health Day by organising an online webinar
focused on health and mental well-being in the
workplace and everyday life (NLB Banka, Prishtina.) or
enabled the employees to submit to the HR departments
any concerns they may have.
The employees took part in
several sport events
and activities,
provided by the NLB and some other
Group members (such as memberships in internal
or external sports associations, sport events and
gatherings, etc.). In June 2025, the NLB was awarded
the ‘Športu prijazno podjetje’ (Sports-Friendly
Company) certificate by the Slovenian Olympic
Committee, recognising its commitment to promoting
sports and healthy lifestyles among the employees
and in wider community.
The channels were available to the employees to
suggest improvements or express concerns about
occupational health and safety.
The Group has various methods for worker
participation, consultation, and communication. In
some countries, safety committees or trade union
representatives help prepare safety declarations
and collect employee feedback. Where there are no
committees, the employees follow the guidelines and
can send their suggestions by e-mail.
S1-14
Health and safety metrics
The general objective related to health and safety is to
ensure working conditions for preventing work related
illness, injuries, excessive stress and deterioration of
mental health.
Accounting policy:
The reported figures are actual data
provided by NLB Group members.
Table 95:
Health and safety metrics
Percentage of employees who are
covered by the health and safety
NLB Group management system
Number of recordable work-
related accidents
Rate of recordable work-
related accidents
1.89
2.26
Number of recordable
work-related ill health
Number of days lost to work-
related injuries from work-related
accidents or work-related ill health
1266
769
Number of work-related fatalities
(i) The rate of recordable work-related accidents of 1.89 for 2025
indicates the number of work-related injuries per one million hours
worked. It is calculated as the number of injuries in the year out of
the total hours worked (for number of employees disclosed in S1-6),
multiplied by a coefficient equal to 1,000,000. For 2024, only working
hours for banking members were available (which represents 93% of
employees), so the estimation of data for the entire Group was made by
proportional extrapolation.
281
Work-life balance
Policy
The overarching framework for addressing the identified
positive actual impact, namely enabling a healthy work–
life balance, is defined in the NLB Group’s Code of
Conduct, the Policy on Respecting Human Rights, and the
Sustainability Policy. Efforts raise awareness and
implement concrete measures that support work–life
balance are further strengthened through family-friendly
initiatives, as well as company-specific policies on remote
work and the right to disconnect.
Family-friendly framework, regulations on remote
work and the right to disconnect
Some NLB Group members have
adopted special regulations and instructions related to
work from home (hybrid, remote work), flexible working
hours, and working time or have these principles
implemented in other acts defining employment
relationship. Also, some Group members have internal
acts defining measures and processes on creating
a family-friendly company, while all members strive
to follow these principles. Since 2024, all NLB Group
members operating in Slovenia adopted the Policy of the
Right to Disconnect, adhere to the EU directive, which
ensures that employees have the right to disengage
from work-related electronic communications during
non-work hours, promoting a better work-life balance
and protecting their health and well-being.
Directors of
HR departments or similar functions in each
NLB Group member.
The family-friendly measures at the NLB Group
address various aspects of the working environment
to promote work-life balance. These measures are
continuously implemented and developed across all
In 2025, the NLB advanced its commitment to work-
life balance by implementing the measures under its
national Family-Friendly Company certificate awarded
by the Ekvilib Institute (basic certificate in 2011, full
certificate in 2014). As in the previous year, 27 measures
were in place, 11 of which are related to family benefits.
In 2025, NLB Komercijalna Banka, Beograd reaffirmed
national Work-Life Balance Company CEE
certificate,
originally awarded in 2023, confirming the
Bank’s continuous commitment to creating a supportive
and sustainable working environment. Within the
Work-Life Balance framework, the Bank continued
to implement over 20 structured measures, including
process innovations, panel discussions on work-life
balance, and the organisation of a Family Day.
NLB Banka, Banja Luka is a signatory to the
Memorandum of Understanding with the UNFPA
and a member of the
Expanding Choices programme
(signed in October 2024), and they actively supported
family-friendly workplace practices throughout 2025.
In the countries without a family-friendly certificate,
the NLB Group members adopt individual measures to
support working parents,
such as hybrid work, well-
being webinars, days off for significant life events, and
limited overtime.
All NLB Group employees (women in men) are entitled
to parental and family-related leave under social policy
and/or collective bargaining agreements. They also
provide additional family-related leave, for example in
cases of marriage, childbirth, relocation, the death of
a family member, or a child starting the first grade of
primary school.
S1-15
Work- life balance metrics
The reported figures are actual data
provided by NLB Group members, and include maternity
leave, paternity leave, parental leave, and child care
leave that is available under national law or collective
agreements. The work-life balance metrics were
introduced in the 2025 reporting year; therefore,
no data are available for 2024.
Table 96:
Employees who are entitled to take and who took
family-related leave (distribution by gender), NLB Group
Employees entitled to take
family-related leave
Employees who took family-related leave
- of which female
73%
- of which male
27%
Complementary information: absenteeism
Absenteeism is included as an additional information
to provide users of the Sustainability Statement with a
clearer understanding of employee presence, well-being,
and health-care measures within the NLB Group. The
information is provided voluntarily, is not required by the
ESRS, and was not identified as material during the DMA.
However, it complements the information disclosed
under
S1-14 Health and safety metrics
, and
S1-15 Work-
life balance metrics
. The information was not subject to
assurance review of this Sustainability Statement.
The absenteeism rate is calculated
as the total number of hours of absence due to family or
healthcare reasons divided by the total number of hours
(including both presence and absence). Health-related
absenteeism encompasses absences of the NLB Group
employees due to illness covered either by the NLB
Group members or the state, work-related injuries and
occupational diseases covered by the entity or the
relevant institute, as well as absences taken for medical
appointments, obtaining medical assistance, or activities
such as blood donation that require reimbursement.
Family-related absenteeism includes absences for caring
for a family member, maternity and parental leave, and
all other family-related leave entitlements provided
under Family-Friendly measures.
Table 97:
The absenteeism rate in the NLB Group members
Family-related absenteeism
3.1%
Health-care related absenteeism
3.5%
6.6%
Note: The measurement of the metrics was not subject to assurance
review of this Sustainability Statement and was not validated by the
assurance provider.
282
Enabling social dialogue
and collective bargaining
In addition to the domain-specific policies, the identified
material IROs related to the employees under the topic
of working conditions and respecting human rights
are also defined by the Collective Agreement, which
represents one of the key internal acts in this area.
Collective Agreement
The Collective Agreement (CA
or CBA – Collective Bargain Agreement), being an
outcome of social dialogue among the management
board and the employees’ representatives, is
a general framework stipulating the rights and
obligations of the employer and employees in
relation to the legal employment relationship.
It regulates all matters of importance for the
employment relationship, their rights, obligations and
responsibilities, especially the establishment of the
employment relationship, its duration, working hours,
health and safety at work, professional training,
protection against discrimination and abuse at work,
and the right to freedom of association. In the NLB
Group members with established CA employees
are covered by their own CA or
a sectoral CA. In
jurisdictions where sectoral or national CA are not
in force, the NLB Group members have adopted
internal labour rulebooks, as a result of a social
dialogue,
that follow the parent bank CA principles,
and HR competence line governance rules,
as
the best practice. In addition,
several NLB Group
members have established rulebooks regulating the
cooperation between the workers’ representatives
and respective management boards, such as the
Workers and Management Act and the Agreement
on Cooperation between the Workers’ Council and
Employer, which is in force in the NLB and servers as
a harmonisation guidance across the Group.
The NLB Group members.
Most senior functions accountable:
Management Board and in some entities also the
Supervisory Board.
S1-8
Collective agreements coverage
and social dialogue
The NLB Group maintains high standards of social
dialogue and collective bargaining across its operations.
Accordingly, the report on employees covered by
CBAs includes all entities with collective bargaining
arrangements – those with their own, sectoral or
national CBAs and those with internal acts that follow
the principles of the NLB Collective Agreement.
figures are actual data provided by the NLB Group
members. For the calculation, employee headcount from
S1–6 was used as the denominator, while the number
of employees covered by collective agreements and
equivalent arrangements, served as the numerator.
As of the reporting year, and in previous year 99% of
the NLB Group employees are covered by collective
bargaining agreements and equivalent arrangements.
Across regions, Slovenia, Croatia and non-EEA countries
(Serbia, North Macedonia, Bosnia and Herzegovina,
Kosovo and Montenegro) fall within the 80–100%
coverage range, while workplace representation in EEA
countries is established only in Slovenia.
For an additional description of the key processes,
engagement and related activities please refer to the
Processes for engaging with employees and
workers’ representatives about IROs
Table 98:
Collective agreements coverage, NLB Group
Employees covered
by collective agreements
99%
99%
(i) The figure has been revised from 94% to 99%, as the 2024 value
reflected only NLB Group banking members, whereas the current
reporting includes all NLB Group members.
Table 99:
Collective bargaining and social dialogue coverage
in 2025, NLB Group
Collective Bargaining Coverage
Social
Dialogue
rate
Employees
EEA
non-EEA
Workplace
representation
(EEA only)
0-19%
Croatia
20-39%
40-59%
60-79%
80-100%
Slovenia,
Serbia, North
Macedonia,
Herzegovina,
Montenegro,
283
and talent
Policies
The identified material impacts and opportunities,
namely training and skills development (as detailed
SBM-3 Material impacts, risks and
opportunities and their interaction with strategy and
business model, table 84
), are addressed through several
policies.
Development Strategy of Human Resources and
Organisation for the NLB Group
A general framework for
employee development is set out in the HR Strategy
and the Development Strategy of Human Resources
and Organisation for the NLB Group, which
defines the basic areas (HR strategy, organisation,
education) and work activities in the NLB Group,
which contributes to the performance of individuals,
teams and the entire Group as well as ensure
sustainable development and long-term business
success. In 2025, the Human Resource Management
and Organisational Development Standards in the
NLB Group, which complement the Strategy, were
updated and they now provide high-level directions,
ensuring consistency, compliance, and clarity across
operations and harmonisation among the NLB
Key Employee Management Policy in NLB
The key employees are those
whose departure from the NLB Group would entail
a significant loss, for example due to the rare know-
how or experience of such employees. The Policy
aims to define all significant factors and measures
that contribute to a higher and more successful
commitment by the key employees, with the aim
of improving their loyalty, efficiency, motivation,
responsibility, and creativity, and to retain their
employment in the Group. The investing in the
key employees is a long-term process aimed at
retaining the best employees, since this contributes
to maintaining their high performance, engagement
and efficiency in the long run. At the same time, this
Policy has a positive impact on attracting talents
from the labour market and will thus be profitable in
the long run.
The key NLB employees.
Policy on mobility within the NLB Group
Content and purpose: The Policy defines the
frameworks and orientations that make it possible to
set uniform starting points for implementing the mobility
within the NLB Group and ensure the compliance
with the targets, values, culture and strategy of the
NLB Group. Its purpose is to enhance the agility and
development of all employees within the NLB Group
on the horizontal as well as the vertical levels, with
a high potential for assuming complex assignments
or positions (in particular managers, talents, key
employees, successors) or for reassignment within the
NLB Group. As the Group is present in different countries
in SEE, the Policy reflects the modern approach to
employee management, and acknowledges different
forms of employment and cooperation as the basic
source of competitive advantage and business results
of the NLB Group.
Talent retention and acquisition
is one of the six key
directions of the NLB Group’s HR Strategy, supporting
the People and Culture pillar of the NLB Group Strategy
2030. The updated HR Strategy, introduced in 2025,
positions recruitment as an essential lever for securing
the capabilities needed to meet future business demands.
It includes concrete initiatives that enable the NLB Group
to attract the right talent and build the internal capacity
required for the execution of Strategy 2030. The most
notable initiatives related to employee attraction and
talent development undertaken in 2025 are as follows:
· Unified talent management programmes.
members implement talent management programmes
using a unified methodology and approach. These
include development plans for identified talents,
coaching and training programmes, talent-rotation
initiatives (one or more working days spent in different
business areas), continuous monitoring of talent
satisfaction, and preparation of corrective action plans
where needed. In recent years, several generations of
talents have participated in programmes for young
talents, expert talents, and talents with leadership
potential. The latter are also considered for nomination
as successors for leadership positions and are included
in successor-development programmes. Talent
programmes operate in NLB Lease&Go and NLB Skladi
as well, with the intention of gradually expanding these
initiatives to subsidiaries across the region.
· Capacity building through upskilling, reskilling,
and capability development.
This is ensured through
systematic capability assessments, defining future
skills, and implementing upskilling and reskilling
programmes to close identified gaps. Managers and
HR share clearly defined responsibilities in capability
mapping, training delivery, and post-training
application to ensure that new skills translate into
organisational performance.
· Talent recruitment initiatives.
These include
continuous engagement on the labour market and the
promotion of occupations and career opportunities
to various talent segments. NLB maintains career
partnerships with all major universities and cooperates
with various student groups. It also leads an active
dialogue with the unemployment office to provide
opportunities for job seekers. In addition, NLB
organises challenges for young professionals in
partnership with AmCham, the School of Economics
and Business of the University of Ljubljana, and IEDC –
Bled School of Management, one of Europe’s leading
management development institutions. Throughout
the year, NLB also offers students part-time job
opportunities and practical placements.
The Group is continuously committed to leveraging
training throughout the region and to making the
development of its employees its core value. By
establishing a broad-based approach to training,
NLB Group ensures that the team remains agile and
well-versed in both traditional and emerging industry
domains. Furthermore, the Group is dedicated to
fostering an inclusive environment where every
employee has equal access to learning opportunities.
By removing barriers to education and development,
mostly with the help of digital channels, the Group
ensures that all team members can grow, contribute,
and thrive within our organisation.
284
In 2025, activities in the following areas were conducted
in NLB Group members:
In Slovenia,
NLB Education Centre
continues to
follow trends in the market to predict vital skills and
competencies that will have an impact on the Group’s
future, and provides learning opportunities to all Group
employees. Throughout 2025, the Group continued to
invest systematically in employee development, with
a strong focus on building core banking, leadership,
digital and regulatory capabilities. In total, employees
completed 383,482 training hours.
· More than 98% of the NLB Group employees (except
for a few Group members with very small teams and
technical obstacles or members undergoing a winding
down process) have access to the Udemy platform,
which offers over 10,000 training courses, available
to all employees as self-paced learning. In 2025,
there were 3,408 individual users learning in Udemy,
who together completed 58,322 training hours
inside Udemy.
NLB and larger banking members have established
a network of internal trainers
who are recognized
professionals in their respective fields. These trainers
deliver targeted sessions on a range of topics
aligned with operational needs.
In NLB Group, we also foster
coaching
as a powerful
tool for building capability, driving results, and
supporting both individual and organisational success.
Coaching is enabled in NLB and some NLB Group
members through the pool of certified internal coaches
or external coaching providers. In total,
X
internal
coaches were active across the Group in 2025.
The NLB Group strengthened employee skills through
mandatory and targeted training programmes.
All NLB Group core financial members conducted
mandatory e-training sessions based on legislation
and financial industry specifics (in particular code
of conduct, compliance, AML, anti-bribery and
corruption, IT security, etc.) Several NLB Group
members executed training sessions for specific
employee groups and topics, such as leadership,
coaching, and an executive monitoring programme,
innovation, sustainability and ESG, and diversity
and inclusion.
The impact of these and other key initiatives
is reflected in the Group’s continued recognition
as the employer of choice.
NLB has earned the
Top Employer certification for the 11
consecutive year,
while NLB Komercijalna Banka, Beograd has been
certified for the second time. In 2025, NLB Banka,
Banja Luka and NLB Banka, Sarajevo were also
awarded the Top Employer certificate for the first time.
Targets and metrics
figures for the employee engagement score are
based on a regular annual survey which includes
10 NLB Group members (NLB and 6 subsidiary banks,
NLB Digit, NLB Lease&Go, NLB Skladi).
In 2025, the annual Employee Engagement survey
confirmed a high employee engagement score
(improved by 5 p.p. compared to 2024) and a high
employee net promoter score (improved by 3 points
compared to 2024).
Table 100:
Employee attraction and talent development metrics
54%
>56%
Employee net
promoter score
>50
(i) Employee engagement target is reviewed annually, which resulted in
increasing the initial target 2030 from more than 50% (this target was
surpassed in 2024 for 4 p.p.) to new one - more than 56%.
S1-13
Training and skills
development metrics
The training
metrics is based on actual data provided by the NLB
Group members. For the calculation, average number of
employees in 2025 was used as the denominator, while
the number of training hours served as the numerator.
In line with the NLB Group internal methodology 6 hours
equal 1 training day. The 2024 figure included only the
NLB Group banking members, due to the unavailability
of complete data from other entities for that year.
Because the methodologies differ, the results are not
directly comparable.
members invested 46.6 hours or 7.8
training days/employee (of which 7.6 days/woman and
8.2 days/man), showing YoY improvement by 0.1 days,
and exceeding the 2030 target by 40%. The average
sustainability-related training days per employee stood
at 0.7 days, showing improvement by 0.4 days.
Table 101:
Average training hour per employee
Average training
hours per employee
46.6
46.2
Average training
days per employee
7.8
7.7
5.5
(i) Actual data for NLB Group members.
(ii) Actual data for NLB Group banking members.
383,482
training hours across NLB Group
285
Diversity, equity
Among the various impacts, risks and opportunities
(IROs) related to diversity, equity and inclusion
assessed, the gender pay gap was identified within the
DMA as a material actual negative impact (described in
more detail in chapter
SBM 3 Material impacts, risks and
opportunities and their connection with the strategy
and business model, table 84
). The management of this
impact (and other IROs) is embedded in the HR Strategy
and the Sustainability Policy.
HR Strategy
The general framework for
diversity, equity and inclusion in the workplace is
set out in the Sustainability Policy, which set out a
commitment to include diversity and inclusion, equal
opportunities, and non-discrimination for reasons of
gender, ethnicity, age, or any other circumstance, and
to ensure efficient addressing of diversity, in particular
gender equality, in the highest governance bodies
and senior positions. In addition, an inclusive work
environment is one of the main strategic directions
of the NLB Group HR Strategy. The Strategy outlines
the principles of embedding diversity, equity, and
inclusion (DEI) in all elements of key HR processes. It
also outlines strategic initiatives to be followed by all
NLB Group members, taking into account their local
specific and legislation.
Board and HR directors or similar functions in the
Register of Internal Documents
Key actions in 2025 were as follows:
The HR department and Sustainability Team
raised
awareness on DEI
group-wide with online sessions on
topics related to DEI, reporting on the Sustainability
Committee and through online webinars.
Diversity Policy for the Management Board and
was revised.
To underscore the importance of diverse recruitment,
this
commitment was communicated transparently, both
internally and externally,
as the proactive approach
not only attracts diverse candidates but also signals to
current employees that their unique contributions are
valued and integral to the Group’s success.
In 2025, all core members began implementing
a target organisational structure
to unify organisational
structures and job requirements, enabling proper address,
monitoring, and management of the gender pay gap.
mandatory e-training
on diversity was completed
by employees in NLB and covered the topics of diversity,
equity and inclusive culture. From 2026 onwards, these
training modules will be systematically rolled out to
other NLB Group members across the region.
NLB introduced
the Next Generation Platform
(NGP)
- a pilot programme to strengthen its internal
talent pipeline and increase participation of younger
employees. The programme is structured around four
pillar (Transformative Projects, Mentoring, Education,
and Social & Networking) which provide younger
employees with practical project assignments,
access to senior leadership, skill-building sessions,
and cross-divisional interaction. Through voluntary
participation, NGP improves visibility of early-career
employees, supports succession planning, and
increases the bank’s ability to integrate next-generation
perspectives into business and customer-focused
development, contributing directly to NLB’s
sustainability and HR development strategy.
S1-9
Diversity metrics
figures represent the actual headcount data provided by
all NLB Group members. In accordance with the Group’s
harmonised internal methodology, top management
refers to B-1 level directors, i.e. managers who report
directly to the Management Board of the respective
NLB Group member.
In 2025, NLB Group had 215 B-1 level managers, with
53% women and 47% men, the same gender split as in
2024, when there were 226 managers. This reflects stable
gender balance at top management levels.
Table 102:
Gender distribution at top management, i.e. B-1 level (headcount)
NLB Group (all members) - number
215
114
101
226
120
106
NLB Group (all members) - percentage
53%
47%
53%
47%
Note: The measurement of the metric was not validated by any external body other than the assurance provider.
figures represent the actual headcount data provided
by all NLB Group members.
In 2025, the age distribution percentages were closely
aligned with those in 2024, despite the change in the
total number of employees.
Table 103:
Age distribution (headcount)
Under 30
years old
30 - 50
years old
Over 50
years old
Under 30
years old
30 - 50
years old
Over 50
- Number
854
5,217
2,036
828
5,378
2,116
- Percentage
64%
65%
(i) The figures for 2024 were restated from initial values to the actual values (from 822 to 828, from 5,350 to 5,378, and from 2,150 to 2,116) as an estimate had
been used for that reporting period due to the unavailability of data from some NLB Group members.
Note: The measurement of the metric was not validated by any external body other than the assurance provider
286
S1-16
Pay gap and total
remuneration metrics
At the NLB Group, we recognise the importance
of systematically monitoring gender pay differences
and addressing the associated challenges, as this
is essential for ensuring a fair and inclusive
In 2025, the NLB banking members and leasing companies
made significant progress in their efforts to establish
a unified organisational structure model, harmonise
processes, and consequently implement a standardised
job evaluation model and job profile structure. After full
implementation, this will ensure that all job positions are
assessed using the same criteria promoting fairness
and transparency across all members of the Group. The
consistent approach fosters role comparability, supports
talent mobility, and lays a foundation for equitable
remuneration and improved employee trust - key factors
for long-term success of the NLB Group.
Total annual remuneration was calculated as the ratio
between the total annual remuneration of the highest-
paid individual in the NLB Group and the median total
annual remuneration of employees (excluding the
highest-paid individual). Reported figures for 2025 are
actual data reported by all the NLB Group members.
In 2024, the reported figures included only the NLB
Group banking members (due to unavailability of other
NLB Group members’ data). The calculation of the total
remuneration ratio for 2025 is based on data on the
actual remuneration of all employees employed in the
NLB Group entities as of the end of the reporting year,
taking into account the purchasing power parity of
each country for that year. In calculation of the total
remuneration ratio in 2024 employees in the banking
members who were employed in each individual bank
from 1 January 2024 until 31 December 2024 were
included, also taking into account the purchasing power
parity of each country for that year.
The average unadjusted gender pay gap is calculated
as the difference in average pay levels between female
and male employees, expressed as a percentage of the
average pay level of male employees. Compared to 2024,
the methodology and scope of data used for calculating
the average unadjusted pay gap have been modified.
In the calculation for the 2025 financial year, all
employees across all NLB Group members as of year-end
were included. The calculation used the gross hourly
rate for regular work, including the variable component,
adjusted for the purchasing power parity of each
country for 2025. In contrast, the 2024 calculation of the
gender pay gap included only the NLB Group’s banking
members and was based on contractual basic salary
and seniority bonus (excluding the variable component).
The average unadjusted gender pay gap for the
NLB Group employees in 2025 was 29.4%, while the
total remuneration was 1:42. Comparison of the value of
the total remuneration ratio for banking members shows
an increase in the ratio due to the rise in the
remuneration of the highest-paid individual by 76%
while the median of all other employees in banking
members (excluding the highest-paid individual)
increased by 9%. The remuneration figure of the
highest-paid individual is reconciled with the business
part of report,
page 576
Table 104:
Pay gap and total remuneration metrics
The average unadjusted gender pay gap of all employees in the NLB Group
29.4%
n.a.
The average unadjusted gender pay gap of all employees in the
NLB Group banking members
28.3%
28.4%
The total remuneration ratio in the NLB Group
1:42
n.a
The total remuneration ratio in the NLB Group banking members
1:42
1:26
Note: The measurement of the metrics was not validated by any external body other than the assurance provider.
(i) To ensure relevant comparison, the 2024 data for the NLB Group banking members were recalculated for the total remuneration ratio and for the
average unadjusted gender pay gap (reflecting the modified methodology). Taking into account the revised scope and methodology has partly affected
the previously reported values; the average unadjusted gender pay gap increased from the original 27% to 28.4%, while the total remuneration ratio
indicator remained unchanged at 1:26. The NLB Group banking members account for 93% of the employee headcount.
(ii) The calculation, reflecting the modified scope and methodology, was performed only for 2025, as data for the non-banking members were not
available for 2024.
Complementary information: The median unadjusted
gender pay gap
The calculation of the median unadjusted gender pay
gap is presented as additional, voluntary information
to enhance users’ understanding of remuneration
differences between female and male employees.
This metric has been calculated for the first time for
the year 2025. Although not required under the ESRS,
it complements the disclosures on employee-related
metrics. The information was not included in
the scope of the assurance review of this
Table 105:
Median unadjusted gender pay gap
The median unadjusted gender pay gap
of all employees in the NLB Group
22.8%
Note: The measurement of the metrics was not subject to assurance
review of this Sustainability Statement and was not validated by the
assurance provider.
The figure represents actual data of
all employees as of 31 December 2025 in all NLB Group
members. The calculation presents the gross hourly rate
for regular work including variable part, adjusted for
purchasing power parity in each country for 2025.
287
NLB Group continues to prioritise the confidentiality,
integrity, and availability of data, information, and IT
systems supporting both internal processes and client-
facing services. The highest-level strategic framework
is the IT Security Strategy (2025–2027), which aims to
position the Group as the most trusted digital bank
by emphasising centralisation, modernisation, cloud
adoption, regulatory compliance, and enhanced
security and disaster recovery capabilities.
Identified material IROs, pertaining to cybersecurity
(namely cyber crime and protection of employee
personal data), are governed by a range of policies,
guidelines, and instructions, with the principal policies
outlined in detail below. These internal regulations
apply uniformly to all NLB Group financial core
members, subject to local legislation concerning the
protection of information, individuals, and property. The
responsibility for policy implementation rests primarily
with the management boards of respective subsidiaries.
Employees can access these policies through the Register
of Internal Documents, and the essential elements are
covered in the compulsory annual information security
training. The policies are reviewed annually and updated
as needed to reflect regulatory changes.
NLB Group Information Security Policy
The Policy outlines a
comprehensive cyber and information security
governance framework, adhering to the three lines
of defence model. The aim of this is to ensure robust
management and oversight of information security risks
across various levels of the organisation, encompassing
business management, IT Security function, CISO, and
Internal Audit. The Policy emphasises the importance
of integrating information security into everyday
operations, in line with organisational requirements and
international standards. Furthermore, it details specific
roles, responsibilities, and procedures to safeguard the
confidentiality, integrity, availability, and authenticity of
data, information assets and ICT assets, thus enhancing
the overall digital operational resilience. The Group
provides information protection in accordance with
the laws (the Banking Act, the Personal Data Protection
Act, the Companies Act, the Business Secrets Act),
other regulations and the principles of good
practice defined in the ISO/IEC 27001:2022 in
ISO/IEC 27002:2022.
NLB Group IT Security Governance Policy
The purpose of the Policy is
to ensure the continuity of critical business processes
and to minimise IT security related risks and damages
by preventing and/or minimising potential malicious
events – IT security incidents. To this end, the Policy
defines the concepts of IT Security organisation within
the NLB Group and the allocation of responsibilities. It
places IT security as a skilled specialised organisational
unit within the Group. The Group IT Security Function
is established by and responds to the Group CIO (in
alignment with IT CL). The local IT Security function is
located in the local IT department but has a high level of
independence within the local subsidiary.
NLB Group IT Security End-User/Employee Protection
The protection of end users,
including employees and their devices, is crucial
for maintaining the overall security of information
systems. The objective of this guideline is to establish
comprehensive security practices applicable to all
users in the organisation, regardless of their specific
work settings. This guideline aims to enhance security
awareness and provide strategic measures to mitigate
risks associated with the use of organisational IT assets.
Throughout 2025, the NLB Group focused on several
core activities to enhance its cybersecurity governance,
cyber resilience and digital capabilities. The Group
advanced its information security objectives through
measurable and governance-driven actions aligned
with the Information Security Strategy 2025–2027.
The unified cybersecurity governance framework has
been implemented across all NLB Group financial core
members, ensuring harmonisation of internal acts and
compliance with DORA regulation requirements. The
Group updated its Information Security Framework and
aligned local policies with Group standards, ensuring
regular and timely implementation of all mandatory
documents.
Security reviews were conducted across subsidiaries,
with a total of twelve reviews performed by the Group
CISO office, and additional local reviews following
the CIS v8.1 methodology framework. These reviews
included, but were not limited to, assessments of
network infrastructure, data protection, malware
defences, penetration testing, and audit log
management.
Risk management was strengthened in core financial
members through the adoption of a new Cyber Risk
methodology and the ongoing implementation of a
GRC (Governance, Risk, and Compliance) tool. Security
controls were verified regularly, including monitoring
of privileged activities, adequacy of SIEM alarms,
and execution of mandatory controls defined in
policies. All core financial members of the group also
maintained a program to monitor the implementation
of recommendations issued by regulators, external and
internal audit findings, and pentest findings.
Risk management was also strengthened through the
development of a comprehensive framework aligned
with ISO 27001 and NIST standards. Regular cyber risk
assessments were conducted, and mitigation strategies
updated to address emerging threats. Third-party risk
management progressed with the implementation
of stringent cybersecurity standards and periodic
assessments for critical vendors. These measures were
integrated into the Group’s governance processes
288
to reduce supply chain vulnerabilities and ensure
compliance with regulatory expectations.
Security awareness remained a priority in all NLB
financial core members, with the execution of quarterly
social engineering exercises (phishing simulations)
and targeted e-education programmes on corporate
security, artificial intelligence, and social engineering.
New employees in NLB underwent in-person awareness
trainings, and special training sessions were organised
for Management Board and Supervisory Board members.
The Group continued to inform employees and customers
about current threats and vulnerabilities through regular
notifications and alerts, with NLB introducing a weekly
newsletter and common threat notification service.
Incident response capabilities of all core financial
members were tested through tabletop exercises,
including participation in the FS-ISAC CAPS scenario.
Third-party risk management was addressed through
regular reviews and risk assessments of outsourcing
providers in line with EBA guidelines, as well as
cooperation in external agency reviews.
Digital transformation initiatives were secured by
integrating proper security controls into all projects,
ensuring data protection regardless of location (on-
premises, cloud, or in transit), and enhancing the
security of digital payment systems. Fraud management
processes were optimised, and regular reviews were
conducted on electronic channels.
Sustainable cybersecurity practices were promoted
across the Group by integrating ESG considerations
into procurement and operational processes, utilising
technologies that minimise resource consumption
and environmental impact, and fostering a culture of
continuous improvement and collaboration within the
organisation and with external partners.
Metrics and progress
The implementation of a unified KPI reporting
dashboard has strengthened visibility into
cybersecurity, with monthly consolidated reporting
from all core financial members. A consolidated KPI
dashboard reports monthly on indicators such as
fraud prevention, vulnerability management, patch
compliance, access control, and security awareness
across all core financial members. These measures
apply to all core financial members of the NLB Group
and encompass employees, clients, and relevant third-
party stakeholders. At the time of preparing this report,
the dashboard is in the optimisation phase; however,
even at this stage, it already provides improved insight
into the cybersecurity performance of each member
and of the NLB Group as a whole. These KPIs are
uniformly monitored and reported at the Group
level, enabling consistent oversight and timely
remediation actions.
Security awareness and training programs in
NLB recorded high participation rates, exceeding a
97% completion rate across all employees. Training
content was reviewed, updated, and reinforced
through continuous awareness campaigns and
phishing simulations (where the number of employees
falling victim to simulated social engineering attacks
remained under 2% in NLB), embedding security-first
behaviour into organisational culture, the effectiveness
of which is tracked through incident reporting
and engagement.
Digital transformation initiatives were secure by design,
with all major projects undergoing security reviews
before deployment. This approach ensured that
modernisation efforts, including cloud adoption and
digital banking services, adhered to cybersecurity best
practices and regulatory requirements.
Security awareness and
sustainable practices in
procurement and
operational processes
are important focus areas
DARDEN ZHEGROVA
Hybrid Puppet #5, 2023
soft sculpture, canvas, polyester, plywood,
print paint
250 × 80 × 20 cm
A monumental textile sculpture,
born from the memories of
childhood and theatre, transcends
temporal frameworks and, through
the symbolism of puppets, explores
the freedom of identity beyond
social roles.
290
S3
Affected
Communities
SBM-3
Material IROs
with the strategy
NLB Group serves four key roles as a financial
institution:
an employer, a provider of financial
and investment products and services, purchaser
of goods and services, and contributor to
society
through financial support and mentorship
programmes. Through these roles, the Group directly
and indirectly affects the lives of many individuals,
specific groups, and diverse communities in the region,
impacting their economic, social and cultural life,
including human rights.
As the Group’s operations focus on financial transactions
and services, it does not have physical operations or
supply chains that would affect communities through
production, logistics, or distribution. Although our
supply chain does not present material risks, impacts,
or opportunities, we still place strong emphasis on
ensuring that sustainability principles (covering both
environmental standards and human rights) are upheld
by our suppliers throughout the procurement process.
For details see the chapter
Sustainable Complementary
information - Sustainable supply chain
The NLB Group addresses its indirect impacts on
communities and related risks through its environmental
and social risk management system (ESMS) applied in
lending and investment decisions. Through this process,
the Group identifies and assesses potential or actual
impacts and risks of clients’ operations on affected
communities and supports clients in accessing green
and transition financing.
The DMA (conducted for the first time in 2024 and
updated in 2025) identified two material positive
impacts and one material opportunity arising from
the NLB Group’s financing community and economic
development activities, as well as two material
opportunities arising from sponsorships and donations.
An overview is provided in the table 106.
The DMA confirmed that the Group’s largest, though
indirect, impact on affected communities is through
its financing activities which are at the core of NLB
Group’s business model. These impacts include also
green lending and investment, detailed in the chapter
as well as broader financing
that enables community and economic development
presented in this chapter.
Accordingly, the Group contributes to addressing key
societal needs in various ways. By financing private or
corporate real estate projects, the NLB Group contributes
to new housing developments, helping to meet an
essential social need in the region. Furthermore, as a
key player in the regional monetary system, the Group
contributes to macroeconomic stability through prudent
risk management and strong financial performance.
The Group also facilitates regional economic development
by supporting in infrastructure projects, small businesses,
and sustainable initiatives, thereby strengthening local
economies, creating jobs, fostering community resilience,
and contributing to long-term regional growth.
Table 106:
NLB Group’s material actual and potential impacts on its communities
community
and economic
Supporting housing
in the region
By financing private or corporate real estate projects, the NLB Group is contributing to new
housing developments, a key social need.
Supporting systemic
financial stability
The NLB Group is a key player in the regional monetary system; with prudent risk
management and financial stability it is contributing to macroeconomic stability in the
region.
Supporting
regional economic
Supporting regional economic development allows banks to strengthen local economies,
create jobs, and foster community resilience. By financing infrastructure projects, small
businesses, and sustainable initiatives, banks can enhance their reputation as community
partners while driving long-term growth and stability, ultimately benefiting both the region
and the NLB Group.
Sponsorships
and donations
The NLB Group is supporting environmental and social initiatives through sponsorship and
donations programmes.
Supporting
humanitarian
organisations
Supporting humanitarian organisations through enabling financing and donations.
291
These community-related impacts are closely
connected to the Group’s strategy and business
model. They demonstrate how financing activities
(core to the Group’s value creation) originate material
societal outcomes and inform ongoing strategic
development. The growing importance of green and
socially beneficial financing, identified through the
DMA and ESMS processes, strengthens the Group’s
focus on sustainable finance, risk-aware lending,
and products that deliver long-term positive
community outcomes.
The Group also has an important social impact that
goes beyond lending and investing. We actively support
communities through sponsorships and donations
which are at the heart of Contribution to Society, the
third pillar of the NLB Group Sustainability Policy. In
this way the NLB Group enables a positive impact
across culture, education, sports, environment and
social inclusion. As a result, various segments of local
communities are positively affected, either directly or
indirectly. In addition, the Group supports humanitarian
organisations through both financing and donations,
responding to crises and helping address pressing
long-term societal challenges.
Together, these financing and community-support
actions illustrate the relationship between the Group’s
material risks and opportunities and its strategy
and business model. Opportunities arise through
enhanced community trust, regional development,
green financing growth, and strengthened
stakeholder relationships. Risks—including those
linked to social and environmental impacts of
clients—are mitigated through the ESMS integration,
responsible business conduct, sustainability-oriented
procurement practices, and active oversight of
community engagement programmes. Such alignment
ensures that the Group’s strategic direction remains
responsive to its impacts and dependencies on
affected communities.
S3-1
related to affected
communities
Managing the NLB Group’s identified material IROs
related to communities is covered by the Group’s policies
on financing community and economic development,
sponsorships and donations, which are presented in
detail in this chapter.
Human rights commitments relevant for communities
that are affected by the NLB Group’s financing,
sponsorships, and donations programmes are
stipulated in the Policy on Respect for Human Rights
in NLB and the NLB Group (presented generally in the
chapter Own Workforce, the subchapter
Human rights
),
while principles related to affected communities are
explained below in the chapter
Key policies
The NLB Group is committed to respecting and
preventing violations of human rights in its own
operations and its value chain as well as acting on any
detected violations. This chapter focuses specifically
on the approach to respecting human rights that the
NLB Group has established as a financing provider and
contributor to society.
Given that indigenous peoples are not identified or
formally recognised in the markets where the Group
operates, the human rights commitments and policies
do not include specific provisions related to such
groups. The NLB Group is committed to ensuring
equal consideration of all ethnic groups and acting in
accordance with the internal acts.
For additional information on respecting human rights
in employee relations and procurement, please see
the subchapters
Human rights in Own Workforce
Sustainable supply chain
chapters.
Policies related financing community and economic
The key internal documents
related to communities affected by the Group’s
financing are the NLB Group Lending Policies as
described in detail in the chapters Policies related to
climate change mitigation and adaptation and ESG
risk management where the ESMS (Environmental
and Social Factors/Risk Management System) is
presented, which stipulates the process of assessing
and managing ESG risks and impacts associated
with transactions, i.e. financing the NLB Group clients.
In this way, the NLB Group identifies and assesses
environmental, social, including human rights, matters
connected with its clients.
The policies are binding for all the NLB Group
banking members.
Directors of risk and
sales departments in each NLB Group member.
For employees in the Internal Acts
Register, while some financing principles are included
in the Sustainability Policy publicly available on the
NLB website.
NLB Group’s approach to respecting human rights as a
financing provider
As stipulated in the Policy on Respect for Human
Rights and followed in daily operations, the NLB Group
indirectly contributes to respecting human rights related
to communities by not directly financing activities
that are known to contain elements of human rights
abuses and/or where such abuses exist. However, if
human rights abuses are identified in existing clients’
operations, the NLB Group members cooperate with
clients to adopt appropriate measures to end such
practices and prevent such abuses in the future.
NLB Group expects its clients to comply with all
applicable human rights laws and standards and strive
to uphold them as set out in the Universal Declaration
of Human Rights and, where local legislation does not
meet these standards, at minimum:
identify and manage human rights risks,
review potential impacts on human rights,
avoid causing or contributing to human rights
violations,
292
assess potential human rights risks in their supply
chains and use their influence to address human rights
violations by their suppliers and clients,
engage with their stakeholders and provide access to
remedy where necessary.
Respect for human rights is part of the due diligence
process before signing a contract with a client. Human
rights considerations are included in the NLB Group’s
ESMS system and ESG questionnaires that serve as a
data-gathering and assessment tool for clients with
high environmental or social risk. Beside environmental
and governance data clients must provide social
and human rights data: an explanation of whether a
client has put in place policies and measures relating
to the social aspects of operations in the areas of
human rights, equal opportunities/non-discriminatory
practice, encouragement of staff diversity, health and
safety at work, child labour illegal work, and modern
slavery prevention, ethical business conduct, employee
relations/labour standards, whistleblowing mechanisms,
the company’s impact on the community/society,
programmes to support local communities, information
on social aspects in the client’s supply chain, mitigation
of social and human rights risks, etc.
In addition, the NLB Group has established an internal
document Environmental and Social Categorisation
Methodology Framework in NLB and NLB Group by
NACE and SKD Codes which describes risk assessment
and was prepared to better understand clients’
environmental and social risks. Assessment is divided
in four categories, including Health and Safety, Labour
and Community, which also cover human rights risks.
NLB Group considers consumer rights as one
of important components of human rights, which
is intertwined with responsible client relations.
For further details please refer to the chapter
Sponsorships and Donations Policy in NLB
and the NLB Group
This Policy defines the framework for sponsorships
and donations in the NLB Group members. Its purpose
is to ensure that all activities in this area are aligned
with the Group’s business objectives, values, and
socially responsible approach. The aim of this Policy is
to promote positive changes in the community and to
strengthen the Group’s reputation. It defines rules and
procedures for managing sponsorships, donations,
and relations with the NLB Group’s stakeholders
across 6 pillars:
1. Environmental responsibility
2. Culture and protection of cultural heritage
3. Increasing financial literacy and mentorship
4. Sustainable entrepreneurship
5. Supporting professional, youth and para sports
6. Humanitarian activities
The NLB Group banking members.
Directors of marketing,
brand, and communication departments in each
For employees in the Internal Acts
Register, while financing principles are included
in the Sustainability Policy publicly available on
the NLB website.
NLB Group’s approach to respecting human rights
as a sponsorship and donation provider
NLB Group actively monitors the operations of the
organisations it supports by tracking their activities,
maintaining an open dialogue, and observing their
media presence. The Group’s sponsorship beneficiaries
are contractually obligated to align their activities with
the Sustainability Pillars (ESG) and the UN Sustainable
Development Goals (UNSDG). The Corporate Social
Responsibility and Corporate Communication
department manages sponsorship applications, and
after an initial review, promising proposals are forwarded
to the Sponsorship Committee for final decision.
In contract negotiations, the Group strives to adapt to
the needs of its stakeholders, actively listens to them and
collaborates with them to achieve mutual goals, thereby
ensuring the fulfilment of both its own goals and those of
its partners. In 2025, the NLB Group enhanced its formal
due diligence process. In line with the NLB Group’s Policy
on Respect for Human Rights as well as Sustainability
Policy, the NLB Group does not support projects where
there is a suspected violation of human rights. Before
sending the funding proposal to the Sponsorship
Committee and before signing the contract with a
candidate for sponsorship or for donation, the Brand
and Communications department conducts a thorough
review of publicly available information (including
websites, social media posts, and media publications)
to identify any potential violations. This due diligence
process is repeated throughout the contractual period,
and sponsored entities are continuously monitored to
ensure compliance.
In general, the NLB Group members engage in several
ways with communities affected by its financing and
sponsorships from a human rights perspective. The
Group provides the open door and speak-up policy
through various communication channels and grievance
mechanisms in place that enable affected communities
to express their opinions, ideas, or raise concerns, as
described in detail in the chapter
Business Conduct.
The Group also strives to increase understanding of
human rights topics in employee training and promote
them in relationships with clients and applicants
for sponsorships and donations. In addition to due
diligence mechanisms, the Group monitors human
rights-related impacts, risks, and opportunities that
could stem from financing, sponsorships, and donations
in public debates and in the media. Where deviations or
opportunities are identified, we engage with clients and
relevant community institutions and organisations to
address them appropriately.
The NLB Group identifies human rights incidents through
due diligence conducted on corporate clients during
procurement and, to some extent, among recipients of
sponsorships and donations. Additionally, in line with its
Environmental and Social Management System (ESMS),
the NLB Group has implemented an Early Warning
System (EWS).
293
The ESMS (described in detail in the chapter
ESG risk
, subchapter Credit Risk Management)
is managed by the Credit Risk departments, to detect
environmental or social incidents, including human
rights violations such as modern slavery, child labour,
work-related fatal injuries, and labour inspections.
The severity level of human rights breaches has been
determined in accordance with international guidance
and based on the internal self-assessment carried out
by NLB in 2024. The assessment is strictly internal in
nature. The severity ratings are based exclusively on the
internal NLB scales and do not reflect any external
validation or legally confirmed findings.
As presented in table 107, in 2025 the NLB Group
identified two potential human rights violations related
to working conditions among its clients. No concerns or
incidents were detected or reported that could impact
communities through sponsorships and donations. The
NLB Group engages with stakeholders and offers access
to remedies for potential negative human rights impacts.
The Group did not detect any severe human rights issues
or incidents involving affected communities, employees,
or procurement activities. Furthermore, among the
identified incidents, there were no cases in which a court
or any other competent authority confirmed a breach of
human rights.
Table 107:
Human rights incidents related to financing,
sponsorships and donations in NLB Group banking members
Human rights incidents
detected - clients
Human rights incidents
detected – applicants/
sponsorships and donations
Human rights violations
confirmed
S3-2
Processes for
engaging with
affected communities
about impacts
NLB Group engages with affected communities on
multiple levels. For financing, especially projects that
have potential significant impact on community and
are classified as Type A or D (based on environmental
and social impact according to the EBRD classification),
additional due diligence and special criteria are
applied as described in Environmental and Social
Transaction Policy Framework in NLB and NLB
Group. Financing of projects implemented across
the entire NLB Group, where a greater impact has
been identified, involves communication with the
potential client through their representatives, while
on the NLB Group side the collaboration is managed
by contract managers. Collaboration takes place
on a regular basis; meetings, written and oral
communication — before the contract is signed and
later throughout the project financing period. The most
senior role responsible for ensuring this collaboration
is the Director of the Business Centre within each
individual banking member. Contractual activities
affecting communities — such as project financing
documentation requiring specific characteristics for a
project to be classified as green financing (criteria for
green financing are defined in the chapter
) – are gathered before and, if necessary, after
the investment.
To this end, the Group’s representatives in all markets
monitor the economic and social situation and conduct
occasional meetings with clients, local governments and
municipalities, as well as organisations and institutions
in local communities to discuss the needs, impacts,
risks, and opportunities. The Group will proceed with
the activities that are already in place, continue and
improve the dialogue and collaboration practices, and
consider upgrading and formalising the engagement
processes in the future. In 2025 NLB organised 11 events
across different regions, which represent a key platform
for connecting with the local economy.
The central theme of this year’s events was geopolitical
and economic changes and their impact on the
Slovenian economy
with a focus on sharing and
exchanging knowledge. Similar events aimed at
strengthening connections with the local economy are
held across the entire NLB Group.
In sponsorships and donations, cooperation is
maintained through legitimate representatives
of the partners, i.e. the beneficiaries of such financing.
This cooperation takes places on a regular basis,
with daily or at least monthly interactions. The most
senior role responsible for ensuring this engagement
is the Head of Brand and Communication
in an
individual banking member. Sponsorships are
evaluated, and further actions are determined
based on the results. The Group engages in dialogue
with all partners and, where possible, supports the
implementation of their activities.
The most notable examples of engagement:
· Integrating sponsorships to amplify their collective
impact
on society. This approach allows even less
prominent sponsorships to reach a broader target
audience and consequently broaden their impact.
For example, cultural performers (Ljubljana Festival,
Arsana Festival, Jazz Festival) participate at the
NLB Ljubljana Marathon.
· Organising expert lectures
at the NLB Sports Academy
for clubs participating in the NLB Sport for Youth
programme in the region and for all clubs in Slovenia in
disciplines supported by NLB at the national level.
· Providing the NLB Group’s premises free of charge
for
press conferences or internal use.
· Providing support in organisation
of the NLB Wheel
League, including its development in regions where
NLB operates.
NLB Group is committed to respecting human rights
and treating all its clients and communities equally,
in accordance with its internal policies and generally
accepted principles. It pays particular attention to
ensuring that the needs of the most vulnerable members
of the community are not overlooked. For example, the
NLB Group supports the Special Olympics, NLB Wheel,
and sitting volleyball for persons with disabilities.
294
S3-3
Processes to
remediate negative
impacts and
channels for affected
communities to raise
concerns
The DMA found no material negative impacts or risks
to communities resulting from financing. However, the
NLB Group acknowledges that some financed activities
may pose environmental, social, and governance risks.
Similarly, no material negative impacts were identified
in connection with sponsorships and donations,
however, stakeholders or the wider community may
nonetheless have concerns. To ensure transparency and
accountability, the NLB Group remains open to receiving
and addressing any complaints or reports of suspected
issues through accessible and confidential grievance
channels and complaint-handling procedures in line
with internal policies and regulations.
To this end, the NLB Group banking members have
established several channels for all stakeholders,
including affected communities to raise concerns.
The overall approach, including availability of these
channels, and mechanisms for identification and
investigation, is described in the following chapters:
Business Conduct, subchapter
Whistleblower Protection
Processes to Remediate Negative Impacts
General Information, subchapter
Interests and Views
of Stakeholders
In 2025, the Group did not record any complaints
regarding negative impacts on communities arising
from its financing, sponsorship and donation activities,
or other sustainability matters, through its established
grievance mechanism or any other channels.
S3-4
The DMA did not identify any material negative impacts
stemming from the NLB Group’s financing, sponsorships
and donations. The general description of the Group’s
due diligence approach and mechanisms to address
potential and actual risks and negative impacts, and
provision of remedies are described in previous sections
of this chapter.
On the other hand, the NLB Group’s financing,
sponsorships and donations have several material
positive impacts for affected communities. Actions,
initiatives and related targets that the NLB Group has
developed and implemented to provide and enhance its
positive impacts are summarised below.
The effectiveness of measures related to the
financing of communities and economic activities
is regularly monitored and reported monthly to the
NLB Management Board and quarterly to the
Sponsorship and donation activities are regularly
monitored and reports and project evaluations are
prepared by the marketing or communication departments
for all key sponsorships and donations implemented. The
overall breakdown by UN SDGs is reported annually on the
Sustainability Committee sessions.
The NLB Group members do not have special measures
in place to engage directly with affected communities
in setting targets, tracking performance, or identifying
lessons or improvements as result of the Group’s
financing, sponsorships and donations. This cooperation
is performed indirectly through relationship with clients,
institutions and organisations with which the NLB Group
collaborates directly.
NLB Group’s financing,
sponsorships and
donations have several
material positive impacts
for affected communities
295
Financing community
and economic development
Through its banking portfolio, the NLB Group
finances projects that support the development
of local communities, the modernisation of key
infrastructure, and the transition to low-carbon
energy systems. Financing is directed toward sectors
with high development potential and demonstrable
environmental and social impacts. The key areas are
presented below.
Renewable energy generation
Financing the reconstruction of existing hydropower
plants, the construction of new solar power plants
across multiple locations, and investments in wind
parks in Serbia, Montenegro, and Kosovo. These
projects increase the share of electricity generated
from renewable sources and reduce dependence on
fossil fuels.
Electricity distribution infrastructure
Loans for the construction and modernisation of
electricity distribution networks, enabling the integration
of a higher share of renewable energy, improving grid
reliability, and reducing transmission losses.
Transport infrastructure
Financing the development of the second railway track
in Slovenia, which will represent an important logistic
connection and will reduce traffic congestion and
emissions compared to road transport.
Digital infrastructure
Support for the modernisation of telecommunications
networks and the rollout of 5G networks, which enhance
digital connectivity, strengthen business processes, and
provide broader access to digital services.
Such financing directly impacts energy efficiency,
regional connectivity, and the development of local
economies. It also strengthens the resilience of critical
infrastructure and enables communities to transition
more easily to sustainable and technologically
advanced systems.
Financing the investments in the aforementioned
areas forms part of the sustainable financing targets in
markets of the NLB Group, which are in detail explained
in the chapter Sustainable finance, and contributes to
the implementation of the Policies related to climate
change mitigation and adaptation.
Sponsorships and donations
Donations
Donations are generally directed to communities
facing crises (for example donations to support post-
fire recovery efforts in North Macedonia in 2025)
or to institutions addressing long-standing social
exclusion issues or health-related challenges (such
as: support to the Association of Slovenian Sign
Language Interpreters, the Slovenian Red Cross, a
donation to the Department of Reproductive Medicine
and Gynaecological Endocrinology at UKC Maribor in
2025) as well as cultural heritage (Institute for Cultural
Heritage – MUZA). Donations also include the purchase
of sports wheelchairs for NLB Wheel, which we have
supported for many years.
The NLB Group strategically focuses its sponsorships on
communities where its support can advance growth and
development in key fields, most notably in:
Sports
– the Sports for Youth project, which enables
young people to actively participate in sports activities
or project Move with Us.
Culture
– we support top cultural events such as the
Ljubljana Festival, Ljubljana Jazz Festival, and the
Arsana Festival in Ptuj.
Health
– through the Support for Healthy Recreation
project, we promote an active lifestyle and well-being.
For additional information on the most significant
projects see the chapter
Overview of significant
sponsorships and donations by type
The NLB Group’s goal is to enable community
and economic development by offering financing
aligned with annual plans and market opportunities.
Consequently, the Group has set a clear target to
contribute to achieving the United Nations Sustainable
Development Goals (UN SDGs). In addition to this
overarching commitment, the Group follows general
annual objectives related to financing, sponsorships,
and donations. These objectives are shaped by
emerging opportunities and the needs of the
communities in which the Group operates according to
the rules set in the Sponsorship and Donations Policy.
The Group’s approach is grounded in responsible
practices and focuses on supporting projects that
create a positive impact on the environment, society,
and the economy. This approach prioritises initiatives
that are aligned with the Group’s values, including those
that foster sustainable development.
In 2025, the NLB Group banking members financed
community and economic development through
various projects. Significant projects exceeding
EUR 5 million amounted to EUR 87 million, including
green financing.
Table 108:
Progress related to financing community and
economic development
Financing community and
economic development
87,013
138,350
296
In relation to sponsorships and donations the
NLB Group has set the following general objectives:
To provide financial contributions in line with annual
plans, needs, and opportunities, and in compliance
with the Sponsorships and Donations Policy.
To ensure that annually each CSR activity contributes to
at least one UN Sustainable Development Goal.
To leverage the indirect positive impact by including
a special sustainability clause in each sponsorship
contract by the end of 2025. The clause requires specific
and mutually agreed actions of applicants to enhance
their positive impact on society and the environment.
The classification
of projects in line with the UN SDGs is based on the
applicant’s self-declaration for a donation or
sponsorship. The number of supported projects and the
amount of funds allocated for donations vary from year
to year and are determined by the number of
applications received and the quality of each project, as
assessed by the sponsorship committee. A decrease in
the number of projects or in the amount of allocated
funds therefore primarily reflects a lower number of
submitted applications or fewer expressed needs within
the community in which the Group operates.
Donations data refers to all NLB Group members.
The reported values are reconciled with the financial
statements notes 4.9 Other Operating Expenses
Donations. The data on the number of projects includes
actual figures from the banks and asset management
companies, as other Group members do not have
significant sponsorship projects or dedicated budgets
for such activities.
Table 110:
Donations, projects, and contribution to the UN SDGs
NLB Group donations
(in EUR thousands)
1,585
2,187
Number of projects in
NLB Group banking
members and asset
management companies
389
436
Share of projects contributing
to at least one UN SDG
99.92%
99.68%
Table 109:
Sponsorship and donations in the NLB Group banking members – share of projects contributing to the UN SDG targets, N= 389
UN SDG
GOOD HEALTH
AND WELL-BEING
Good health and well-being
64.27 %
63.68%
SUSTAINABLE CITIES
AND COMMUNITIES
Sustainable cities and communities
14.37%
11.49%
CLIMATE
ACTION
Climate action
0.09%
6.52%
PARTNERSHIP
FOR THE GOALS
Partnerships for the goals
7.28%
5.73%
QUALITY
EDUCATION
Quality education
3.26%
4.27%
LIFE
ON LAND
Life on land
4.54%
2.47%
REDUCED
INEQUALITIES
Reduced inequalities
4.31%
1.46%
DECENT WORK AND
ECONOMIC GROWTH
Decent work and economic growth
0.07%
1.36%
GENDER
EQUALITY
Gender equality
0.71%
0.92%
ZERO
HUNGER
Zero hunger
0.48%
0.68%
PEACE, JUSTICE
AND STRONG
INSTITUTIONS
Peace, justice, and strong institutions
0.06%
0.31%
POVERTY
No poverty
0.01%
0.25%
CLEAN WATER
AND SANITATION
Clean water and sanitation
0.24%
AFFORDABLE AND
CLEAN ENERGY
Affordable and clean energy
0.15%
0.17%
LIFE
BELOW WATER
Life below water
0.12%
INDUSTRY, INNOVATION
AND INFRASTRUCTURE
Industry, innovation and infrastructure
0.30%
RESPONSIBLE
CONSUMPTION
AND PRODUCTION
Responsible consumption and production
0.02%
Not supporting any UN SDG
0.08%
0.32%
297
Overview of significant sponsorships and donations by type
Increasing financial literacy and mentoring
At NLB Group, we are dedicated to counselling in the field of financial literacy for various stakeholders, reducing inequalities and improving education.
Goal 4 – Quality education
Goal 10 – Reducing inequalities
NLB Muza, the banking museum of Slovenia, which is also a financial literacy centre, welcomed 16,328 visitors in 2025. The museum guides its visitors through six stages of
personal finance management, they can play digital games, take quizzes and learn or check their financial literacy in a fun way. The centre is widely accepted and enjoyed
by school groups (3,330 pupils visited it).
The Bank continued the Minicity initiative, which made significant strides in promoting financial literacy in 2025. In addition to its playful financial- education activities, which
engaged 68,393 children (105,969 participants including accompanying adults), the Bank also empowered prenatal families with essential financial knowledge at three
dedicated educational events.
Partnering with Simbioza, NLB delivered four digital financial-literacy workshops specifically designed for retirees,helping them navigate the financial landscape with
confidence.
NLB supports the Škrateljc project, which combines natural and cultural heritage with an experiential learning approach and includes the innovative financial-literacy game
ZAKLADNICA (Treasury). NLB serves as a key partner and co-creator of the programme’s content, helping children learn responsible money management, saving, and how
to distinguish between needs and wants. The Zakladnica programme achieved considerable reach between April and June 2025, delivering activities for 31 primary schools
and engaging 97 groups, 1,900 students, and 194 accompanying teachers. In addition, we organised seven public family events attended by 150 children and 170 parents.
The bank educated 30 children from clubs that are supported through the NLB Sports for Youth project about communication and teamwork skills.
The bank also held financial-literacy workshops attended by approximately 70 children.
NLB Komercijalna
Banka, Beograd
As the general sponsor of the forum, the bank strengthened its role as a driver of digital transformation in the region in 2025. Under the umbrella of the forum, sessions
focused on digital learning were organised, highlighting the role of the financial sector in the development of modern technologies, data platforms, and new digital services.
Participants were introduced to best practices in digital transformation implemented by the NLB Group – from the development of innovative digital banking solutions to the
expansion of knowledge and competencies in artificial intelligence and advanced analytics. Approximately 550 people attended the lectures provided by NLB
NLB Skladi participated as a sponsor of the Financial School for Teenagers, where they helped young people develop essential financial literacy. The programme covers key
personal finance topics in an interactive and practical way — from saving and investing to career development, online safety, and entrepreneurship. With their expertise, NLB
Skladi made an important contribution to raising awareness among young people and strengthening their responsible financial behaviour. Approximately 50 youngsters
aged 11 to 19 attended the lectures.
The bank once again supported the important educational initiative of the Albiz Foundation, enabling 175 secondary-school and university students gain easier access to
learning. On 19 February 2025, the scholarship award ceremony for the 14
generation of recipients was held. To date, more than 3,000 young people have benefited from the
foundation’s scholarship programme, allowing them to pursue their education further. This project is made possible through the joint support of the Albiz Foundation’s
member companies, including NLB Banka, Skopje, which co-finance the scholarships and contribute to the development of future generations.
As part of its commitment to sustainable development and regional empowerment, the bank organised a series of educational events “Master Your Business” across multiple
regions, reaching over 120 participants. The programme was designed to support micro, small, and medium-sized enterprises by highlighting the long-term benefits of digital
business transformation. Through practical workshops and expert guidance, entrepreneurs gained insights into how digital tools can enhance efficiency, reduce
environmental impact, and strengthen competitiveness. By investing in knowledge and capacity-building, we helped foster a more resilient and future-ready business
community.
Environmental responsibility
We continue to create and support a variety of initiatives that aim to reduce carbon footprint, combat climate change, and increase positive impacts on the environment. We
also empower our stakeholders to increase their awareness and actively engage in such initiatives.
Goal 13 – Climate action
Goal 15 – Life on land
NLB continued with the renovation of the Kredarica hut on Triglav, the highest mountain in Slovenia. The complete renovation of the solar power plant in 2023 was followed
by the energy renovation of the roof in 2024. In 2025, we initiated the construction of a wastewater treatment plant, which is scheduled for completion in 2026.
The Bank continued the long-lasting partnership, encouraging sustainable mobility in the second largest Slovenian city, where the network expanded to 230 city bikes.
The Bank supports the Beekeeping Association with general sponsorship and with a significant donation for the revival of the Anton Janša Beekeeping School.
The bank supported several initiatives that promote environmental awareness, sustainable development, and community resilience. In Bijeljina it has contributed to the 9
International Congress on Engineering and Environment, organised by the Faculty of Technology, and to the conference “Clean Air: Dream or Attainable Goal?”, hosted by the
Association Stav - both of which foster dialogue on ecological innovation and air quality. The bank also supported the Balkan Solar Summit, a regional platform for
advancing solar energy and low-carbon solutions. Through these engagements, NLB Banka, Banja Luka strengthened its commitment to sustainability, knowledge exchange,
and the transition to a greener future in Southeast Europe.
The bank supported the project Eko Zeleni Tuzla and thus enabled the organisation and implementation of several ecological programmes, focusing on education in schools
for youngsters (6–19 years), research programmes, and tree planting. More than 30 schools participated in the programme.
The bank supported the Festival of Ecology and Peace in Zenica. Over 300 people (children and their parents) were present at the Festival.
NLB Komercijalna
Banka, Beograd
Forests of Food – The bank financed the planting of three permaculture orchards in agriculture schools in Serbia where current and future generations of students can learn
about sustainable agriculture. Approximately 700 students will benefit from this activity.
The bank’s support made it possible to carry out a multiday cultural, recreational, and sustainability focused programme, which was successfully executed and attracted
more than 1,000 visitors to Kruševo from all parts of the country. The event combined local heritage, sports, and naturebased experiences, further strengthening Kruševo’s
position as a yearround destination. It significantly boosted local tourism and community engagement, increased foot traffic to local businesses, and generated positive
media coverage. A strong emphasis was placed on sustainability: the festival promoted a deeper appreciation for nature, advanced sustainable sports, and highlighted the
importance of responsible waste management and proper waste sorting.
QUALITY
EDUCATION
REDUCED
INEQUALITIES
CLIMATE
ACTION
LIFE
ON LAND
298
Sustainable entrepreneurship
We create and support several initiatives that promote entrepreneurship, innovative thinking, economic growth, and inclusiveness
Goal 10 – Reduced inequalities
Goal 2 – Zero hunger
In cooperation with the National Theatre of the Republic of Srpska, the bank enabled the purchase of equipment that will enable blind, visually impaired, and hearing-
impaired citizens to watch selected performances in the theatre’s repertoire.
The competition, which has been held in Serbia for fourteen years, aims to promote the development of organic farming and innovation in the production and processing of
food. This year, awards were presented in four categories, with a total value of approximately EUR 30,000, recognising the best ideas for improving the production,
processing, and sale of organic food and other sustainable products. With its long-standing tradition, the initiative makes an important contribution to the development of
sustainable agriculture, as the competition attracts numerous individuals and organisations every year – this year, as many as 105 competitors took part, strengthening the
role of organic farming in the region with their innovative approaches. By supporting the project, the bank continues its mission of encouraging sustainable food production,
rural development, and raising awareness of the importance of organic farming in Serbia and beyond.
The bank supported establishment of a café (Zvuci srca café) in Pančevo, a place where people with developmental disabilities work and can be more included in society.
The café created jobs for 12 people with mental challenges. In addition, an estimated 100,000 citizens can visit the café, interact with its employees, and learn more about the
everyday challenges faced by people with developmental disabilities.
The bank supported the Sarajevo Energy Forum 2025 with approximately 200 participants, where the bank participated in a panel discussion. The panel focused on
financing renewable energy projects and building partnerships aimed at reducing CO₂ emissions. Through its contribution, the bank helped highlight concrete plans and
best practices that can accelerate the transition to cleaner energy. This engagement further reinforced commitment to sustainable development and regional cooperation
in the energy sector.
Supporting professional, youth, and para sports
We promote the positive values of sport by supporting various sports associations, clubs, and young athletes, whose talent and sportsmanship inspire society and contribute
to improved health and well-being.
Goal 3 – Good health and well-being
Goal 5 – Gender equality
Goal 10 – Reduced inequalities
In the 2025/2026 season, the Bank is supporting 79 sports clubs within the NLB Sport for Youth programme. More than 11,500 children aged from 6 to 14 years have
participated.
Within the traditional NLB Sports Academy project, the Bank carried out 3 academies with more than 60 participants from Sport for Youth club representatives.
As part of the NLB Wheel project, the Bank donated two sports wheelchairs for disabled athletes – basketball players.
NLB helped the organisation Special Olympics – a worldwide programme defined as a special sports and cultural programme for people with intellectual disabilities. The
result is the preservation of psychophysical abilities and general socialisation of persons with intellectual disabilities.
We are especially proud of the socially beneficial project Move with Us, through which we will provide 100 classes, or 2,500 children, with a free sports day. With this initiative,
we aim to show them that physical activity is fun while also encouraging a healthy and active lifestyle.
The bank supported various sports activities via sports clubs. In addition, the bank sponsored a basketball camp, which promoted healthy living, transferring the knowledge
of professionals to young generations (over 130 children).
Donation to Special Olympics of Macedonia enabled more than 80 athletes with intellectual disabilities across North Macedonia to participate in regular training sessions
and local competitions. The support improved access to sports activities in underserved areas, empowering participants to build confidence, strengthen social skills, and
experience genuine inclusion through sport. The programme contributed to measurable progress in the athletes’ physical and emotional well-being. It also fostered stronger
community engagement and increased public awareness of the importance of inclusive sports opportunities.
Through various sponsorships the bank actively encouraged sports activities, social engagement, and the strengthening of relationships with local communities and key
stakeholders. Support for Tennis Club “Pointer” reinforced cooperation between the banking sector and diplomatic missions, while the sponsorship of KK Gostivar enhanced
NLB’s brand visibility in the local community and media. Collaboration with RK Vardar 1916 enabled quality training, league participation, and international appearances,
contributing to higher fan engagement and improved competitive results. The programme of the Basketball Federation of RNM strengthened children’s motor skills,
discipline, and social interaction, promoting early involvement in sports. Sponsorship of ultramarathon runner Radmila Jovanova further strengthened NLB’s image as a
responsible organisation that supports perseverance, healthy living, and the ambitions of its employees.
The bank supported 3 sports clubs (over 180 young people) in the region.
The bank’s investments in grassroots sports development actively contribute to creating an inclusive and encouraging environment for young people in Kosovo. By
supporting programmes that provide girls and boys with access to organised, safe, and developmentoriented sports activities, the bank strengthens opportunities for their
holistic growth and promotes healthy lifestyle habits. The bank places particular emphasis on locally anchored initiatives and therefore supports the work of five sports clubs
whitin the initiative Sport for Youth, which play an important role in encouraging sports participation among children and adolescents as well as strengthen community
connections. Through these efforts, NLB continues to uphold its commitment to youth development and the promotion of positive social change.
The bank supported the campaign “Prava priča” and celebrated Pink October – 100 female colleagues underwent a preventive breast examination.
The bank supported a variety of sports initiatives with a focus on youth development, inclusion, and community engagement. Our contributions included support for junior
girls’ tournaments, the “Basket za sve” event, and traditional street races, as well as donations to the Handball Association of the Republic of Srpska and the 56
Handball
TV Tournament of Champions in Doboj. The bank sponsored clubs such as Swimming Club Borac and Wheelchair Basketball Club “Vrbas,” promoting both competitive
excellence and inclusive participation. Through these efforts, the bank helped strengthen local sports infrastructure and encouraged active lifestyles across diverse age
groups and abilities.
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299
Humanitarian activities
We contribute to society through philanthropy, charity, and volunteerism. These initiatives are particularly aimed at socially disadvantaged groups of individuals or people
in need due to various reasons and circumstances.
Goal 3 – Good health and well-being
Goal 5 – Gender equality
Goal 13 – Climate action
Following the devastating fire in Kočani, in which 62 people lost their lives and more than 150 individuals were injured, the NLB Group came together to provide funds for
longterm support to the affected families. All member banks of the Group contributed to the donation, bringing the total amount to EUR 350,000, which will be allocated
through a newly established foundation dedicated to alleviating the consequences of the tragedy. NLB is one of the founders of this initiative, whose primary goal is to
support the rehabilitation and medical treatment of the injured, provide mentalhealth assistance to the victims and their families, and help individuals and families facing
loss to continue their education and reintegrate professionally. With this initiative, the NLB Group once again reaffirmed its role as a responsible regional institution standing
by its communities in their most difficult moments.
A donation to the Red Cross with the aim of supporting the implementation of a camp for young leaders and assisting in training young promoters of blood donation.
The bank supported the Brave Hearts with Love organisation, which helps children and young people suffering from various rare diseases and disabilities. It is a solidarity
fund, which further rationalised financial support for children who need medical treatment abroad.
As part of its mission to promote equal opportunities and foster an inclusive environment, the bank supported the Vule Antić Special Education School in Vranje in 2025.
The bank provided a donation of EUR 12,000, which was used to purchase didactic toys designed to encourage various learning styles and meet the developmental
needs of children.
With this contribution, the bank helped improve the learning environment and developmental opportunities for 90 children with special needs, while also strengthening its
commitment to supporting education, social inclusion, and the well-being of the communities in which it operates.
The bank supported Down Syndrome Kosova with a donation aimed at strengthening their therapeutic and vocational programmes for individuals with Down syndrome. The
funds help enhance their daily life, promote independence, and support the development of essential skills. Through this contribution, the bank fosters greater social inclusion
and creats more equal opportunities within the community. The donation thus brings longterm improvements to the quality of life of the individuals and their families.
The bank continued to cover the costs of education and summer camp for vulnerable children, including children without parental care or at risk of abandonment, in the
Prishtina region.
The bank once again supported the organisation Action for Mothers and Children, which works to improve maternal and child health in Kosovo and implements key
preventive and therapeutic support programmes.The bank’s contribution was dedicated to covering the costs of therapeutic treatments for children who require additional
professional care. With this support, the bank improved access to therapy and contributed to the long-term well-being of the most vulnerable families.The bank is particularly
proud that, together with its partners, they were able to help more than 130 mothers and their children. The donation thus significantly strengthens the quality of healthcare
and reduces inequalities within the community.
As part of the bank's commitment to a rapid response in times of crisis, immediately after the tragic fire in Kočani, in which 62 people lost their lives and many families were
affected, the bank made a donation to the Red Cross. The funds, in the amount of EUR 20,000, were allocated as an emergency intervention fund to support the families of
the victims and the injured, helping to ease their most difficult moments and provide essential assistance in the first days following the disaster.
In 2025, NLB Podgorica became an important example of best practice in connecting employees, the local community, and the bank’s socially responsible efforts. As part of
the preparations for the NLB Millennium Run, NLB Banka, Podgorica organised guided running and hiking training sessions for its employees, encouraging them to adopt a
more active lifestyle. The project gained particular value through the involvement of members of the Association of Disabled Youth, who joined the walking and running
challenges, further strengthening the inclusive nature of the initiative.
During the marathon itself, participants and visitors were able to make donations to support the work of the association, and the NLB team thanked all donors with symbolic
souvenirs. The initiative successfully combined sports, solidarity, and employee engagement, contributing to greater visibility of the bank’s socially responsible activities
within the local community. In total, EUR 15,000 was raised.
As part of our corporate social responsibility activities, employees collected funds in August through the Preskoči initiative to purchase school supplies and donated
approximately 100 supply packages to children from socially disadvantaged families; at the New Year’s party, they collected voluntary contributions and donated around
500 books to the school library.
The bank supported a range of community-focused initiatives across Bosnia and Herzegovina, with special attention to early childhood education, humanitarian aid, and
youth engagement. Donations were directed toward the reconstruction and reopening of kindergartens in Kladanj, Čelić, and Gračanica, helping improve access to safe and
nurturing learning environments.
The bank supported the SENSUS Center, which provides psychological support and counseling for individuals and couples undergoing in-vitro fertilization (IVF) and related
assisted reproduction processes. The programme offers a safe space to navigate emotional challenges, reduce stress, and strengthen resilience throughout treatment. By
supporting this initiative, the bank helped improve access to specialised mental-health services for those facing complex fertility journeys. The bank’s contribution reflects a
broader commitment to promoting well-being and ensuring compassionate care for vulnerable groups.
In partnership with Pomozi.ba, the bank contributed to the “Meal for Everyone” programme, which provides warm meals to individuals and families in need. The support
helped expand the reach of the initiative, ensuring greater food security and dignity for vulnerable communities. The programme reflects our commitment to social
responsibility and regional solidarity. By supporting this effort, the bank helped promote compassion, inclusion, and tangible impact where it matters most.
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50 The NLB Group defines the ESRS term consumers and end users as clients or customers.
with the strategy and
The relationship with consumers and end users
and maintaining their trust is central to the NLB
Group’s business model. With more than 2.9 million
active clients at the end of 2025, the NLB Group ranks
among the leading financial groups in the SEE region.
It prioritises a client-centric approach, focusing on
providing high-quality financial products and services,
enhancing customer experience, efficient delivery, and
regulatory compliance. This approach fosters trust,
safeguards the financial system, and reinforces the
NLB Group’s reputation.
As stipulated in the Sustainability Policy, the
NLB Group’s approach to client relations includes
the following activities:
offering products tailored to clients’ needs, with
marketing policies reviewed by dedicated committees,
i.e. the Committee for New and Existing Products
in NLB and equivalent committees in other
NLB Group members,
ensuring that the marketing and sale of products and
related communications are performed regularly, in
compliance with all applicable regulations, standards,
and best practice in the financial industry,
delivering quality and value to clients, consistently and
reliably, to promote excellence in service quality, and
optimising the client experience, measured by NPS
(Net Promotor Score),
improving client experience and business
performance through comprehensive implementation
of complaint management into the overall client
experience process,
protecting the confidentiality and privacy of client data
and using them in a responsible manner,
providing clients with information that complies with
regulations so that it is considered impartial, clear,
and never misleading, using appropriate
communication channels,
implementing digital products and channels that
enable better access to banking services and promote
financial inclusion,
improving the physical and technological accessibility
of services across all NLB Group members for all
people, with a particular focus on people with
disabilities,
upholding the highest standards of cyber and physical
security and therefore promoting practices that
maximise the security of its products and services,
providing clients with channels that enable them to
raise questions and concerns and receive timely and
high-quality responses,
providing client education on sustainability-related
matters.
The conducted DMA identified five material
sustainability topics: Digitalisation and innovation,
Cybersecurity, Financial health and inclusion, Service
quality and customer satisfaction, Responsible
marketing and communication.
Several material
positive impacts (actual and
potential)
affecting all types of clients were identified
across the downstream value chain. Material actual
positive impacts include protection of client data,
contributing to financial health of customers, enabling
digital solutions that improve access to banking
services, maintaining a network of physical branch
offices, ensuring service quality and client satisfaction,
promoting financial literacy, ensuring responsible
marketing practices. The introduction of new products
and services that enable clients to monitor financial
data, access sustainable finance options, track their
personal carbon footprint, and receive energy-
saving advice is deemed to have a material potential
positive impact. The only material potential negative
impact arises from situations in which inadequate or
inaccurate information may be provided to clients.
This impact is considered incident-based, as it typically
results from isolated errors in specific interactions
rather than from systemic issues, specific products/
services, regions, or business relationships.
Digital solutions that improve access to banking services
were identified as a
material opportunity.
Actual and potential cyberattacks represent a
material
risk
for the financial industry as a whole, including the
NLB Group.
Unless otherwise specified, these impacts, risks and
opportunities relate to all consumers (clients) and end
users, including private individuals, micro-enterprises,
SMEs, and large corporate clients using the NLB Group’s
financing and investments products.
In the 2025 DMA update, the NLB Group reconfirmed
all previously identified IROs and assessed three
additional IROs relating to clients under the
Digitalisation and Innovation sustainability topic.
The effects of trustworthy AI on business and social
aspects were recognised as a material potential
positive impact. The improper or non-trustworthy use
of AI and the positioning of the NLB Group as a trusted
AI partner were not identified as a material risk
and opportunity, respectively. Nevertheless, the
NLB Group recognises several AI-related impacts,
risks and opportunities (material and non-material)
and has established a governance framework to
manage them effectively.
AI can create great opportunities, while also
introducing risks related to inaccurate, incorrect, and
incomplete execution of AI systems, as well as the
potential for improper use beyond the specific intended
purpose. Such risks may result in adverse impacts on
the Group’s business, employees, affected persons, and
customers. The positive and negative impacts remain
dependent on how effectively the Group governs AI
(model risk management, data quality, explainability,
transparency, robustness, incident management, etc.),
aligned with the principles of safe, responsible and
compliant AI development and use, with particular
301
regard to applicable EU requirements under the
EU AI Act (e.g., high-risk use cases such as credit
underwriting).
NLB has thus prioritised AI as one of the main drivers of
digital transformation in its 2030 strategy. Accordingly,
the Data and AI Governance (DAIG) sector was been
established in 2024, facilitating actions across three key
areas: (1) fostering innovation through experimentation
with the latest AI technologies; (2) enabling the broad
deployment of gen AI tools, supported by re-skilling
initiatives and AI community-building activities that
empower employees; and (3) strengthening data and
AI governance to ensure the safe, responsible, and
compliant use of AI in line with human-centric and
trustworthy AI principles and regulations. NLB has
formally joined the EU AI Pact to share its approach
and commitment to mastering AI for business and
social benefit.
A detailed overview of the identified client-related IROs
and their link to the Group’s business model is presented
in the table below. The NLB Group’s policies, processes,
and progress in managing these IROs are described
further in this chapter.
Table 111:
The NLB Group’s material impacts, risks and opportunities related to clients
Digitalisation
and innovation
Innovative tools
and solutions
enabling sustainable
consumer behaviour
The introduction of new products and services that enable clients to monitor financial
data, access sustainable finance options, track their personal carbon footprint, receive
energy-saving tips, etc.
Digital solutions that
improve access to
banking services
Digital solutions that improve access to banking services enhance customer convenience
and streamline transactions. By implementing online platforms and mobile applications,
banks can improve user experience, reduce operational costs, and reach a broader
audience, ultimately driving customer engagement and satisfaction while adapting to
evolving consumer preferences.
Short-, medium-,
The effects of
trustworthy AI
on business and
social aspects
By using AI in a trustworthy way, the Group can improve its work efficiency, business
competitiveness in an ethical, socially and environmentally positive and responsible way.
Impact-
potential positive
impact
Cybersecurity risks
Cybersecurity risks, particularly regarding the protection of employee and customer data,
can significantly impact a bank’s financial performance through potential data breaches
that lead to costly remediation efforts, regulatory fines, and litigation, as well as
reputational damage that erodes customer trust and confidence, ultimately resulting in
loss of business and diminished market value.
Short-, medium-,
Protection of
client data
Protection of client data is essential for maintaining the privacy and trust of customers and
clients. Ensuring that client data is secure helps to prevent unauthorised access and
potential misuse, which could lead to financial loss.
Financial health
Contributing to the
financial health
of customers
Through various banking services and information, the NLB Group is contributing to the
financial health of customers, which positively impacts their stability and well-being by
providing them with the necessary tools and support to manage their finances effectively.
Enabling digital
solutions that
improve access to
Enabling digital solutions that improve access to banking services improves convenience
and accessibility for all customers, fostering greater financial inclusion and user
satisfaction.
Maintaining a
network of physical
branch offices
Maintaining a network of physical branch offices ensures that customers, especially those
who may not be comfortable with or have access to digital banking, can still access
banking services, improving overall service accessibility.
Service quality
and customer
satisfaction
Ensuring service
quality and client
Ensuring service quality and client satisfaction leads to positive outcomes by enhancing
customer loyalty, trust, and overall satisfaction with the Group’s offerings.
Responsible
marketing and
communication
Promoting
financial literacy
Promoting financial literacy enhances customers’ financial understanding and decision-
making, empowering them to manage their finances better.
Providing quality
information to clients
Providing quality information to clients ensures that they have access to accurate, timely,
and useful information, leading to better financial decisions and enhanced trust in the
Group.
Providing inadequate
or inaccurate
information to clients
Providing inadequate or inaccurate information to clients can lead to misunderstandings
and poor financial decisions, damaging the trust between the bank and its customers.
Ensuring responsible
marketing practices
Ensuring responsible marketing practices has a positive impact by promoting truthful and
ethical communication with consumers, building trust and safeguarding their interests.
302
S4-1
related to clients
The overarching internal documents that define the
general framework and key principles for managing
IROs related to the Group’s clients are the Code of
Conduct (as detailed in the chapter
)
and the Sustainability Policy (as detailed in the chapter
General Information
). In addition, the Group has
established specific policies and procedures addressing
material IROs and related sustainability topics, which
are presented in the chapters dedicated to individual
client-related sustainability topics.
The Group measures the effectiveness and progress of
its material sustainability-related policies, processes,
and actions within the departments responsible for each
sustainability topic or IRO. These departments report
to the management boards of the NLB Group members
at least once a year or whenever a significant topic
requires attention or a decision. Moreover, these topics
are presented at least quarterly at meetings of the
Human rights commitments related to clients
The overarching NLB Group Policy on Respect
for Human Rights
51
, which follows the Universal
Declaration of Human Rights and other internationally
recognised frameworks, such as the ILO Declaration
on Fundamental Principles and Rights at Work and
the OECD Guidelines for Multinational Enterprises,
also includes provisions on respecting these rights in
relationships with clients.
As stipulated in this Policy, the NLB Group members
do not offer products or services that could negatively
affect human rights. This is ensured through due-
diligence assessments and monitoring processes
embedded in the Group’s lending policy and applied
throughout the entire product lifecycle or the duration
of a contractual relationship.
51 The Policy is detailed in S
1 and also refers to clients.
Furthermore, other NLB Group’s internal documents
and conduct related to client relations are closely
aligned with human-rights commitments. For example,
the client’s right for inclusion and access to financial
services, non-discrimination, accurate and timely
information, financial health and literacy, and personal
safety and privacy are considered strongly connected
with the client’s human rights.
As disclosed under the chapter
Affected Communities,
the NLB Group identified two potential human-rights
incidents through client due diligence in 2025; however,
subsequent internal procedures confirmed that neither
constituted an actual incident.
In 2025, the NLB Group’s policies were aligned
with the
UN Guiding Principles on Business and Human Rights,
the ILO Declaration on Fundamental Principles and
Rights at Work, or the OECD Guidelines for Multinational
Enterprises or human rights incidents related to clients
were reported.
S4-2
Processes for
engaging with clients
about impacts
The NLB Group places strong emphasis on active
engagement with its clients to maintain their trust
and ensure transparency in relationships with them.
The Group therefore engages with clients regularly
through day-to-day business processes, using both
physical and digital channels.
Physical channels include regular personal
communication with customer relationship officers or
branch employees, as well as support provided through
contact centres, the website, telephone and video calls
(depending on the entity).
For example, the NLB Contact Centre (KC 24/7) provides
customers with continuous, multi-channel support to
ensure accessible, reliable, and high-quality service.
Customers can reach the bank through a broad range
of channels, including telephone support, video calls,
email, online forms, the Klik/Klikpro digital-banking
environment, live chat and chatbot services, and
selected social-media messaging platforms. Together,
these channels ensure that customers (both digital and
non-digital) can receive assistance in the way that best
suits their needs.
Each channel supports different types of inquiries,
ranging from simple information requests to more
complex banking procedures and complaints. The
telephone channel remains the primary point of
contact, providing 24/7 availability for all customers.
Video calls enable a more personalised and visually
guided service experience, while email and online
forms support written communication, document
submission, and case resolution. Digital-banking
messages, chat services, and chatbots provide quick,
intuitive support within online and mobile environments,
and social-media messaging offers an additional
touchpoint for basic guidance and redirection.
Daily engagement involves communicating the
characteristics and impacts of the Group’s financial
products and services,
ensuring that clients remain
well informed and confident in their financial decisions
and maintain a professional relationship with the Group.
Client feedback is collected through daily interactions,
the complaint-management system, and satisfaction
surveys. In leasing companies, for instance, customer
satisfaction is also measured through InstantFeedback
digital tools during the sales phase, providing real-time
insights into customer experience that enable immediate
corrective actions and foster a culture of continuous
improvement.
The NLB Group financial members also conduct
periodic
desktop and direct client research
. The main
goal of such research is to identify client needs and
preferences, which are then incorporated into decision-
making processes and inform the Group’s product
development, communication strategies, and the wider
business strategy.
303
Operational responsibility for client engagement rests
with sales, marketing, or communication directors in
each NLB Group member. Employees in direct client-
facing roles, as well as those in support functions,
participate actively in the engagement processes.
The effectiveness of different engagement methods
and communication channels is monitored and
measured through established internal processes,
including quality assessments, customer-experience
feedback, process-efficiency indicators, and continuous
improvements to ensure accessibility, responsiveness,
and clarity. Client-related matters are reported
regularly to the relevant department director, while
strategic issues and overall client-satisfaction metrics
are also reported to the Management Board of each
For additional information please see the
chapters
Responsible Communication
Client Service
quality and client satisfaction
S4-3
impacts – complaint
The NLB Group members are committed to maintaining
open and constructive communication with clients
and to resolving any issues, misunderstandings, or
errors that may arise in day-to-day interactions. When
clients are dissatisfied with products or services, the
Group provides multiple channels through which they
can raise questions, submit complaints, or express
concerns, ensuring that responses are timely and
appropriate. These channels, which support the
structured handling of customer grievances, are
described in the preceding chapter.
Clients are informed about available communication
and grievance-handling channels through the
websites, digital banking platforms, branch materials,
and other client-facing information. All channels
are established and managed internally by the
Group, without involvement of third-party grievance
mechanisms.
In addition to standard complaint channels, clients
may use dedicated procedures to report concerns
relating to unlawful or harmful conduct. These
include a designated email address, the option to
submit concerns anonymously via the Whistler web
application, and the possibility to report issues in
person or by telephone to authorised representatives.
In line with internal whistleblower-protection rules,
clients benefit from the same safeguards against
retaliation as all other stakeholder groups. Additional
information is provided in the chapters
Managing
Concerns about Unlawful or Harmful Conduct
Whistleblower Protection
When a justified negative impact on a client is confirmed
through the complaint process, the Group assumes
responsibility for providing or contributing to a
remedy. Remedies may include correcting or reversing
earlier decisions, offering financial or non-financial
compensation, providing clarifications, adjusting services,
or implementing corrective measures within relevant
business processes. To ensure remediation is effective,
the NLB Group systematically monitors the recurrence
of similar issues, the timeliness and quality of case
resolution, and client feedback following closure. These
insights inform proposals for process improvements and
the prevention of future negative impacts.
The Group regularly monitors client experience across
communication channels. Contact centres, for example,
assess communication quality, post-interaction
satisfaction, response times, resolution efficiency,
adviser performance, and overall user experience
through surveys, quality checks, and operational
analyses. Customer experience is also tracked through
structured post-interaction surveys, targeted follow-ups
with dissatisfied clients, cross-channel user-experience
analysis, and ongoing monitoring of complaints and
feedback. These findings are integrated into continuous
improvements of processes and service quality.
Client feedback, including complaints, is an
important input for
improving services, internal
processes, and customer relationships.
Complaint
management is therefore embedded within the broader
client-experience framework of the NLB Group, and
employees receive regular training to support service
quality improvements.
As the parent bank, NLB ensures consistent minimum
standards for channel accessibility and the handling of
client concerns by systematically harmonising policies
and complaint-management practices across all Group
banking members. Similar frameworks are applied in
leasing and asset-management companies.
NLB Group places
strong emphasis on active
client engagement
304
The complaint-management policies outlined below
address client-related impacts (as detailed in Table 111
under the chapter
Material IROs and their interaction
with the strategy and business model
), including three
material impacts identified by the DMA: two positive
impacts (ensuring service quality and client satisfaction,
and providing high-quality information to clients) and
one potential negative impact (providing inadequate or
inaccurate information).
Instructions for handling complaints
Content and purpose
: The Instruction establishes
the general framework for complaint management,
defines the types of complaints, and sets out the two-
level internal complaint-handling process. It describes
the two-tier customer-complaint resolution system and
the competent institutions for out-of-court settlement
of customer claims (IRPS and ECDR) and provides
clarifications about complaint-solving methods and
procedures. The Instruction also defines minimum
standards and general objectives that are aligned
across the Group, including:
fast, efficient, and professional complaint resolution
at all levels of the process and consistent handling of
justified reimbursement requests;
registration of complaints to enable content analysis
aimed at improving products, processes and the
overall customer experience (transparency, quality,
customer relationships, etc.); and
preparation of improvement proposals with the
purpose of preventing a larger number of similar
mistakes and negative customer experience.
Scope
: All employees involved in complaint
management and resolution.
Directors of sales
departments and heads of branches with direct
business relationships with clients.
Availability
: Accessible to employees in the Register
of Internal Documents, while the complaint-handling
rules and procedures are available to clients in
branches and on the websites of NLB and subsidiary
banks, in accordance with local legislation.
Rulebook for handling complaints in
the NLB Skladi sub-group
Content and purpose
: The policy sets out the rules
on how the NLB Skladi sub-group handles client
complaints relating to its services, ensuring that each
complaint is addressed with the aim of increasing
client satisfaction, reducing court disputes and
associated costs, and strengthening trust in the
company. It defines what constitutes a complaint
(a statement of dissatisfaction regarding services)
and distinguishes it from a query/enquiry (a request
for information that is not treated as a complaint).
A designated responsible person/department is
appointed to manage the complaint process. All
complaints are logged and analysed (e.g. by type,
outcome, possible compensation). Regular reports
are submitted to management and the regulator
and are used to monitor reputational risk and improve
services. After the internal process is concluded (or 30
days after submitting a complaint), clients may turn
to a specialised arbitration body for out-of-court
dispute resolution under its applicable rules.
Scope
: All employees involved in complaint-
management and resolution.
Director of the
sales department.
Availability
: Accessible to employees in the Register
of Internal Documents, while the complaint-handling
rules and procedures are available to investors
in branches and on the NLB Skladi websites, in
accordance with local legislation.
Leasing companies in all markets of operation
follow complaint-management procedures in
line with their local regulatory requirements
(consumer-protection legislation). In recent years, they
have adopted internal policies for handling customer
complaints received through various channels,
both in written and verbal form. Current methods
of recording complaints vary among the companies.
Plans are in place to upgrade the complaint-tracking
and management system so that it is aligned
with the rulebook and standards applied by
banking members.
The material impacts outlined above in the chapter
are also addressed through the ongoing actions
of the NLB Group members.
In 2025, the Group continued its efforts to harmonise the
complaint-management process across all members.
Regular monthly meetings were held to align the
mechanisms and methodology, monitor and coordinate
actions in the Group, and to share our practices. Various
training sessions were delivered to employees involved
in complaint handling in several Group members,
complemented by mandatory e-learning in NLB. KPIs for
NLB were assessed regularly and reported quarterly to
the Operational Risk Committee, while the annual report
for the NLB group banking members was presented to
the Management Board.
Following the merger of NLB Lease&Go and Summit
Leasing Slovenija, Ljubljana in 2025, the re-registration
of financed vehicles resulted in a significant increase
in customer interactions. Despite these operational
challenges, customer-service teams maintained
responsiveness and ensured continuity of service,
demonstrating a strong commitment to customer
satisfaction throughout a complex transition period.
305
KPIs set to monitor the efficiency and risks related
to complaint management include the number and
share of complaints, average resolution time, and
other indicators. The average share of all banking
customers who submitted a complaint during the year
was 1.5%, which is 0.5 percentage point lower than
in 2024. Similarly to the banking system in the region,
card services account for the largest share of total
complaints. However, the share of complaints relative to
the total number of card transactions in the NLB Group
banking members was low, ranging from 0.01% to 5.13%.
To mitigate the risk of card abuse, which represents
a large share of credit-card-related complaints, the
Group has a system in place to detect and prevent
card abuse and raises client awareness about the risks
associated with online commerce and shopping, thereby
strengthening risk management in this area.
In 2025, the NLB Group banking members recorded
a notable improvement in customer experience. The
average complaint resolution time (excluding card cases)
was 6.6 days, and 80% of complaints were resolved in the
customer’s favour, although this figure remained below the
Group thresholds. Both the share of customers submitting
complaints and the overall volume of complaints
decreased year-over-year, by 25% and 23%, respectively.
Table 112:
Complaints in the NLB Group banking members
Share of customers
who have complained
annually
Number of complaints
64,261
83,259
The percentage
(share) is calculated as a number of complaints divided
by a total number of all clients (active + other) in the
NLB Group banking members: 4,319,616 as at
31 December 2025.
At the asset management company level (NLB Skladi),
investor complaints remain extremely low, with only
0.00014% of investors submitting a complaint in 2025.
The company addresses potential gaps in customers’
financial-product knowledge with a professional
approach, always striving to uphold the highest
standards of customer interest and satisfaction. The
same approach applies in NLB Fondovi, Beograd and
NLB Fondovi, Skopje where no investor complaints
were recorded in 2025.
In the leasing companies, the share of customer
complaints has also remained relatively low, ranging
between 0.1% and 0.2% of all clients
The highest
number of complaints was recorded in the largest
leasing member, NLB Lease&Go Ljubljana, where a
process-optimisation initiative is currently underway
regarding customer care, which will be followed by an
upgrade of the complaint-recording and management
system. These improvements aim to ensure greater
consistency of complaint management and enable
more advanced reporting.
S4-4
Taking action
on material IROs
In general, the NLB Group members have established
several actions to support the implementation of
policies and achieve both general and topic-specific
targets. Once implemented, these actions (unless stated
otherwise) are ongoing, and their progress is monitored
through established processes within the organisational
units or competence lines responsible for their delivery.
Investments related to key actions are incorporated
into the annual business plans of NLB or individual
NLB Group members and have been approved by the
respective management boards.
Key actions relating to clients and general progress
of these actions are detailed in the following sections
under the relevant material sustainability topics:
Digitalisation and innovation, Cybersecurity, Financial
health and inclusion, Service quality and customer
satisfaction, and Responsible marketing
and communication.
S4-5
Targets related
to managing
material IROs
The NLB Group has set several general objectives
within each material sustainability topic related to
its customers, linked to the actions presented in the
respective chapters presenting each sustainability
topic. These objectives, both qualitative and
quantitative, serve as a baseline for steering how
material negative impacts are to be managed,
positive impacts strengthened, and significant risks
and opportunities managed. In addition, the following
strategic, measurable and time-bound targets have
been set to achieve by 2030:
increase NPS to >50 points in the NLB Group banking
members,
increase digital penetration to 80%, digital core-
product sales penetration to >50%, and digital
acquisition to >30% in the NLB Group banking
members,
increase by 15% the percentage of young NLB clients
(aged 18–27, and 27+ up to retirement) with products
related to long-term savings and/or investment plans.
For further details on these targets and their links to
policies and actions, see the chapters
Digitalisation
and Innovation
, and
Financial Health and Inclusion
The objectives and targets are set and discussed as
part of the yearly planning process in each NLB Group
member and are generally determined as year-end
benchmarks. Clients contribute indirectly to target
setting through surveys and feedback is delivered in
interactions, as described in the chapter
Engaging with Clients
Progress and effectiveness of these objectives and targets
are monitored and measured within the departments
responsible for their implementation and reported to the
management boards of the NLB Group members.
306
The Group continues to prioritise digital innovation, by
enhancing its technological infrastructure to deliver
excellent client experience and maintain a competitive
edge. In recent years, the NLB Group has undertaken
strategic investments in technology, AI, and talent to
future-proof the business and strengthen its position
for sustainable growth. These initiatives are designed
to accelerate speed-to-serve and reduce cost-to
-serve, while enhancing digital engagement and
service orientation.
Digitalisation is a key strategic priority for the
NLB Group, driving growth by streamlining processes,
enhancing scalability, and boosting efficiency. By
rapidly expanding digital channels across the region
the Group reduces branch actions for routine tasks,
enhances client satisfaction, streamlines internal
processes, and supports paper usage reduction.
Therefore, the NLB Group is committed to growth by
leveraging digital marketing channels and enhancing
connectivity, and developing innovative tools,
while maintaining adequate personal interaction
with clients.
During the DMA update review, conducted in 2025,
the NLB Group reconfirmed initially identified IROs,
and identified a set of new material IROs related to
artificial intelligence. NLB as a parent bank in the
Group, recognises the potential of AI as the main
innovation driving force to disrupt the banking and
financial sector in the near future. The Group can
leverage its extensive transactional, behavioural, risk
and IT data to enable real-time decision-making that
grows revenue, cuts costs, and streamlines controls.
This is why NLB has prioritised the adoption of AI in all
areas and throughout the whole Group, recognising its
potential internally, to streamline its business processes,
enhance employees’ capabilities and skills, optimise
performance and quality, and externally, to enhance
the Bank’s capacities and abilities to react on market
changes and serve clients and their financial needs
in a timely and agile manner.
The digital and AI-related policies outlined below
address IROs (as detailed in the table 111 in the chapter
Material IROs and their interaction with strategy and
the business model
), including two material impacts
identified by the DMA:
The effects of trustworthy AI on business and social
aspects, Innovative tools and solutions enabling
sustainable consumer behaviour, and the material
opportunity: Digital solutions for easier access to
banking services.
Digital transition – strategy and related policies
Digital transition is firmly embedded in the new NLB
Group Horizon 2030 Strategy. The strategy focuses
on growth across three pillars: Retail, Corporate
and Investment Banking, and Payments, supported
by operating platform enhancement initiatives.
Transitioning to a fully digital business model is a key
focus, which includes providing users with advanced
digital solutions (NLB Klik, NLB Pay), modernising
digital processes in the Bank, and setting up a central
IT hub.
The policies related to digital solutions for clients are
included in overarching product development and
cybersecurity policies, which are described in detail
in respective chapters: Cybersecurity and personal
data protection and Responsible marketing and
Communication. In addition, specific instructions and
guidelines have been established for each digital
channel providing regulatory compliance, efficient
internal processes and delivery to the clients.
Artificial Intelligence Use Policy of NLB and NLB Group
The Policy regulates the use
of AI to ensure a safe, compliant and responsible
use of AI in NLB and the NLB Group. The Policy
covers provisions related to trustworthy AI as
regulated by the EU AI Regulation (AI Act) that have
already started to apply, e.g. general principles
of trustworthy AI, prohibited use, transparency
obligations and incident reporting. It also covers
safe and responsible use of generative AI including
proper handling of personal, confidential, internal
data and trade secrets based on related Slovenian
and EU regulation that includes GDPR, Banking Act,
Insurance Act, Financial Instruments Market Act,
Market Abuse Regulation and Trade Secret Act. The
Policy also includes provisions that cover employee
AI enablement and skills development ensuring
proper understanding of benefits and risks of using
AI in workplace environment.
The Policy covers NLB and other NLB Group
members being subject to either EU AI Act regulation
and/or Council of Europe Convention on Human
Rights, Democracy and Rule of Law.
Most senior function accountable
: The Management
Board is according to the EU AI Act and Slovenian
law on implementation of the AI Act (Act on
implementation of the EU regulation on setting
harmonised rules for AI) responsible for compliance
with the provisions of the act. All employees are
accountable for their proper and compliant use of AI
based on this Policy.
Employees can access the policy
in the Register of Internal Documents and on the
internal websites.
During the DMA update
review, a set of new material
IROs related to artificial
intelligence was identified
307
Key actions and progress
Key actions in banks, leasing and
asset management companies
In recent years, NLB has been a pioneer of banking
innovation in Slovenia as it has introduced various
advanced digital services and channels, including
24/7 opening of personal accounts and the full digital
signing of documents in the digital bank, videocall
functionalities with multichannel 24/7 support, fully E2E
digital loan capabilities for consumers & SMEs, sending
PINs for cards via SMS, implementing Flik P2M (Person
to Merchant) at all POS (Point of Sale), the NLB Smart
POS solution on mobile phone for merchants, card
management functionalities and biometric recognition,
and issuing digital-only debit cards. Other NLB Group
banking members are also among the most innovative
banks in the region, introducing new digital services,
products and channels to the market, such as new
digital bank launch in NLB Banka, Sarajevo, NLB Banka,
Banja Luka, NLB Banka, Podgorica and launch of digital
sales processes in NLB (savings accounts, deposits,
account overdraft, credit card limit, ordering a new
credit card), NLB Banka, Prishtina, (consumer loan), and
NLB Banka, Skopje (consumer loan).
In 2025, the NLB Group banking members
undertook several initiatives that contributed
to the implementation of the digital strategy:
NLB has significantly upgraded its online and mobile
banking platform NLB Klik, introducing a redesigned
interface and enhanced features. The changes assist
users in tracking payments, managing banking
services, and confirming transactions.
As the first banks in their respective countries,
NLB Banka, Skopje, NLB Banka, Prishtina, NLB Banka,
Sarajevo, and NLB Banka, Banja Luka introduced
Apple Pay.
New non-transactional app for Private Banking
clients - NLB Private - offering a faster, more digital
experience with 24/7 access to information on assets,
products and investment strategies was introduced.
The NLB Group continued to consolidate its digital
channels across banking members.
New mobile app, NLB Trading, providing clients with a
fast, transparent, and straightforward way to manage
their trading, was launched.
Despite challenges related to different technological
background, harmonisation of products and services
available on digital platform is ongoing and will
continue in the following years in order to achieve a
common goal: one platform for all NLB Group banking
members.
The Group maintained a strong focus on digitalising
clients across all markets and ongoing best-practice
sharing among the NLB Group members to enhance
digital penetration and channel utilisation. Regular
meetings were organised throughout the year. In
addition, the NLB Group organised the 4
edition of
NLB Payments Days which gathered experts from
across the NLB Group and external partners to discuss
progress, challenges and opportunities related to
digital payments strategy.
Several awareness-raising activities were carried out
for under-digitalised clients, with a particular focus
on the elderly. For details see the
Overview of
significant sponsorships and donations by type, section
Increasing financial literacy and mentoring
In addition to banks, digital channels are being
integrated into the operations of asset management
companies and leasing companies in the NLB Group,
creating the basis for shifting the business model towards
a more customer-centric and service-driven focus.
Key actions in 2025 in asset management
companies (NLB Skladi, Ljubljana, NLB Fondovi,
Skopje, NLB Fondovi, Beograd):
NLB Skladi introduced a new webpage that is more
user-friendly for persons with disabilities while
NLB Fondovi AD Beograd and NLB Fondovi AD Skopje
began updating their webpages so that all asset
management companies will have a uniform
webpage format.
NLB Skladi digitised and automated tracking
investment limitations by incorporating an advanced
investment and order management application called
Limina into its business operations.
NLB Fondovi AD Beograd and NLB Fondovi AD Skopje
also started the process to switch to the same business
solutions for investor tracking as NLB Skladi.
With NLB Skladi already integrated to NLB Klik in 2024,
development of this mobile application started also for
NLB Fondovi AD Skopje and NLB Fondovi AD Beograd.
Key actions in 2025 in leasing companies
(NLB Lease&Go, NLB Leasing Belgrade,
NLB Leasing Skopje, NLB Car&Go):
Continuous use of digitalisation benefits helped simplify
and streamline the processes, particularly through
the electronic confirmation of invoices, which was
introduced in 2024 across all leasing companies.
Video identification of new customers was introduced
in Mobil Leasing Zagreb.
Further development of the platform doberavto.si
(the platform of NLB Car&Go, which was acquired
in October 2024 by NLB Lease&Go) to safeguard its
leading market position in an increasingly digital car
market. The platform integrates value-added services
such as financing options, vehicle insurance and
inspection services, offering users a one-stop platform
for all their automotive needs.
In future, the NLB Group will prioritise completing
platform harmonisation across all banking members
and scaling advanced digital services to deepen
client engagement. Asset management and leasing
companies will accelerate integration of unified
digital solutions and mobility platforms to strengthen
customercentric models. Continuous innovation,
accessibility, and sustainability will remain core
priorities to support digital growth and operational
excellence.
AI-related actions
In 2025, NLB started several activities to support the
smooth adoption of AI in NLB and the NLB Group. These
activities have been led by the newly established Data
and AI Governance Group that reports directly to the
NLB Management Board, and include:
Innovation and experimentation activities
NLB started to develop and experiment with different
genAI systems and promoted the use of genAI at
all levels and throughout the NLB Group, focusing
on strategic member companies. Large scale
experimentation has been enabled by providing
access (licences) to the newest genAI platforms such as
Microsoft Copilot and OpenAI ChatGPT (more than 2100
licences have been granted) and coordinating their use
within various use cases across the NLB Group (more
than 400 use cases currently in the pipeline). Business
308
value evaluation is currently ongoing in NLB d.d. in
order to assess benefits of genAI use and identify the
future needs.
Employee enablement
In line with large scale experimentation, NLB has
implemented a broad literacy initiative for its employees
with over 75% of employees engaged. Mandatory
training for all employees in the NLB Group on AI use
policy was prepared and carried out with currently
more than 6,500 employees having successfully
completed it (approximately 90% of all employees in
the NLB Group). In addition, comprehensive training has
been prepared and carried out for genAI licence holders
covering both technical aspects of genAI use (e.g.,
proper prompting techniques, chatbot use, etc.) and
safe, responsible and compliant use of genAI according
to the internal AI use policy and AI regulation with all
strategic NLB Group members and with more than 2000
employees participating.
Data & AI Governance
In order to properly and effectively manage AI
systems used in the NLB Group in compliance with
the EU AI Act, NLB has continued to build its data
governance framework and started actions to establish
a comprehensive AI governance framework (AIGF).
Specific working groups at the B-1 level and expert level
have been established to prepare the framework and
integrate its requirements to the existing processes,
systems and controls. The AIGF actions are driven by
experimentation and adoption efforts on the one hand
and phased application of the EU AI Act on the other.
NLB has formally acceded to the EU AI Pact in order to
join the frontrunner organisations in the EU in adopting
AI in a responsible way.
Community building
NLB has initiated several activities for sharing
information, best practices and initiatives with its
employees. NLB established Data & AI community
covering all NLB Group members and including around
1000 employees and organised special community
days to inform and update community about current
and planned actions related to data & AI. In addition,
an AI ambassadors network has been organised and
nominated to lead the uptake of AI in their own business
units and provide the necessary support following the
concept of train-the-trainer.
Going forward, the Group will intensify its focus on
digitalising banking processes and clients in all markets
of operations, and further enhance digital accessibility
solutions. Additionally, the Group will prioritise digital
security and fraud prevention by implementing
advanced security measures to ensure the highest levels
of protection and client satisfaction. The Group will also
continue advancing trustworthy AI implementation
and governance, strengthening employees’ AI skills
and literacy, and building a community to support
AI adoption.
Targets and metrics
In alignment with its digital transition strategic
objectives and the UNEP FI Principles for Responsible
Banking, the NLB Group set a digital penetration
target in 2021 to achieve a 55% active digital banking
adoption (web or mobile) among private individuals
by 2025, and 80% by 2030. The 2025 target was
surpassed in 2024
by 1.4 percentage points. Therefore, in 2024, the Group
increased the previously set digital penetration target
from 70% to 80% and additional goals concerning
digital penetration and acquisition were set as detailed
in the table below. The target setting relied on market
and client research and was embedded in the process of
the development of the NLB Group New Horizons 2030
Strategy. The progress and effectiveness of the targets is
monitored and measured within the digital departments
in individual NLB Group members and reported to
their management boards. Additionally, the progress is
reported monthly to the NLB Management Board within
the Strategy 2030 project.
At the end of 2025, the NLB Group banking members
had more than 2 million digital users, of which almost
95% are active users. Digital penetration is growing in all
banking members and is progressing towards the goal
of 80% in 2030.
The digital
penetration rate is calculated as the number of active
digital banking users - private individuals divided by the
total number of private individuals.
Table 113:
Digital banking usage in the NLB Group banking members
Baseline
Digital penetration
61.8%
56.6%
29.5%
55%
80%
Digital core product sales penetration
15.77%
4.80%
>50%
Digital acquisition
0.42%
<1%
>30%
(i) The 2025 and 2030 baselines and targets for digital core product sales penetration and digital acquisition have not been defined and the progress
continues to be monitored regularly.
NLB Group will intensify its
focus on digitalising banking
processes and clients in
all markets of operations,
and further enhance digital
accessibility solutions
309
and personal data
protection
As identified in the DMA, the NLB Group has a positive
impact on client data protection through established
policies and mechanisms that safeguard client data by
preventing unauthorised access and potential misuse,
including risks that could result in financial loss.
On the other hand, the DMA identified cybersecurity
risks as material. As in any financial institution,
cybersecurity risks, if not mitigated well, particularly
regarding the protection of customer personal data, can
significantly impact the Group’s financial performance
through potential data breaches that may lead to costly
remediation efforts, regulatory fines, and litigation, as
well as reputational damage that erodes customer trust
and confidence, ultimately resulting in loss of business
and diminished market value. Protection of client data is
therefore essential for maintaining the privacy and trust
of clients.
Ongoing privacy awareness is an essential part of our
organisational culture. In the NLB Group, we ensure
that our employees stay up to date with the latest
personal data protection requirements, best practices
and responsibilities through ongoing communication,
training, targeted e-learning and awareness campaigns.
The NLB Group adheres to GDPR requirements in
its daily operations. A clear organisational structure
and division of tasks in the field of personal data
protection has been established. A Data Protection
Officer (DPO) and deputies have been appointed to
advise management and employees on compliance
with legislation, monitor the implementation of
rules, cooperate with supervisory authorities, and
monitor internal compliance with legislation and
internal documents.
Transparency is essential. The NLB Group members
communicate openly about the data they collect, how
they use it, and with whom they may share it, always
on a lawful basis. Individuals have easy access to their
data and the right to rectification, erasure, restriction
of processing, portability, objection, and withdrawal of
consent. The data protection officers are available to
answer questions, and the complaint mechanisms are
designed to be simple and accessible.
The NLB Group members store and protect personal
data in a way that prevents any undue disclosure of
data to unauthorised persons. They undertake not
to transfer, lend, or sell personal data to third parties
without prior notice and the client’s consent. In all cases,
the Group members ensure adequate safety measures
and process personal data only within the framework of
lawful legal bases and for the specified purposes.
The NLB Group continuously develops and improves
its services to meet the clients’ needs. Accordingly,
collecting and processing some personal data on a
lawful basis, allows the Group to adapt to clients’
needs and preferences faster and better, resulting in
more effective communication and an improved
user experience.
Both, identified material risk and a positive impact as
well as other IROs in the area of cybersecurity and
personal data protection are covered in the established
policies, including the Rules on the Protection of
Personal Data, and cybersecurity policies, the most
relevant are the NLB Group Information Security Policy,
NLB Group IT Security End-User/Employee Protection.
For more information on cybersecurity policies, actions
and metrics please refer to the chapter
under
S1-Own workforce
as the presented
cybersecurity governance and disclosures cover both
employees and clients related matters.
Details on the personal data protection policy, actions
and metrics are presented in the following subchapters.
Rules on the Protection of Personal Data
The Rules set out principles for
processing personal data in compliance with GDPR
and national law, ensuring lawfulness, fairness, and
transparency. They emphasise data minimisation,
purpose limitation, and integrity, while safeguarding
the rights of data subjects. Roles and responsibilities,
including the Data Protection Officer, are defined
to ensure accountability and proper handling of
personal data throughout its lifecycle. The Rules also
regulate processing by controllers and processors,
procedures for managing personal data breaches and
other relevant topics, required by the data protection
legislation. In line with the Rules, the provisions are
integrated into the NLB’s processes and systems.
The Rules are fully applicable for NLB, while
other NLB Group members use the rules as best
practice and have implemented their provisions
in their internal documents and business practice
in accordance with their local legislation and
organisational structure.
Most senior function accountable
: The Management
Board and appointed Data Protection Officer
who professionally and independently assists the
management in ensuring that the processing of
personal data complies with the rules.
Employees can access the Rules in the
Register of Internal Documents, while the summary
of the Rules and general information on data
processing is available to stakeholders on the
NLB Group’s website.
Through its policies, the NLB Group sets standards for
transparency, security, and respect for individual rights
in all its processes. Within the NLB Group, transparency
is regarded as the foundation of compliance with
legislation and the Bank’s internal rules. For this reason,
the Group maintains comprehensive records of personal
data processing activities, clearly defining the purposes
of processing, types of data, legal bases, retention
periods, and other mandatory information.
The NLB Group processes all collected personal data
– whether identification, contact, or service usage data –
exclusively for legitimate and clearly defined purposes.
When providing banking services, complying with
regulatory requirements, or performing any other type
of processing, the Group ensures that data is processed
strictly in accordance with its intended purpose.
Data storage within the NLB Group is strictly limited
and carried out only for the minimum time necessary,
following the precisely defined timelines and legal
obligations. The Group employs advanced technical
and organisational measures, such as encryption,
310
pseudonymisation, regular testing of security solutions,
and robust incident recovery plans. It requires the same
high standards from all contracted processors, ensuring
that data remains protected throughout its entire lifecycle.
The NLB Group has established a comprehensive
and clearly defined protocol for reporting personal
data breaches. These procedures are designed to
minimise risks, limit breaches, and ensure transparent
communication throughout the process.
The Group discloses personal data to third parties only
on a lawful basis, for example, to regulatory authorities
or to contractual processors that must provide the same
level of data protection as the NLB Group.
The NLB Group adheres to personal data protection
requirements in its daily operations. Several ongoing
actions were undertaken in 2025 in NLB and other core
financial members that include the entire value chain
(downstream, upstream, and own operations):
The DPO function advises the business function on
day-to-day issues and questions regarding personal
data protection.
The DPO function advises the business function on
data protection impact assessments (DPIA) and
legitimate interest assessments (LIA) and monitors their
implementation and outcomes.
The DPO function acts as the contact point for
data-subject requests and for the data-protection
supervisory authority.
Policies, rules, standards, and procedures for
personal data protection are used in the Group’s
everyday operations.
A Privacy notice for customers is available on the
websites of the NLB Group core financial members. The
notice includes all information required by law.
Continuous awareness-raising activities and focused
training on personal data protection are conducted
annually (mandatory for all employees).
A data protection compliance check is part of the
mandatory review of each outsourcing provider.
Activities regarding cybersecurity are presented in
under S1-Own workforce,
and they also refer to the clients.
The NLB Group has established several internal
objectives and KPIs regarding data protection,
processes and tasks through the policies presented in
the previous chapter. The overarching goal is to ensure
compliance with the legislation governing personal
data protection. The DPO oversees compliance and
the effective implementation of data-protection rules,
providing independent supervision and reporting
regularly to the Operational Risk Committee, the
Management Board and the Supervisory Board through
quarterly compliance reports.
Metrics and progress regarding cybersecurity are
presented in the chapter
under S1-Own
workforce
and they also refer to the clients.
For the NLB Group, financial inclusion is about ensuring
access to financial products and services and “leaving
no-one behind”. Although there is no specific policy
in place addressing financial health and inclusion
exclusively, these categories are embedded in the
Group’s business model and process by following
the Group’s core value of improving lives and the
central principles of the 2030 Agenda for Sustainable
Development, in particular two SDGs:
· 8 – Decent work and economic growth
(Strengthen the
capacity of domestic financial institutions to encourage
and expand access to banking, insurance, and
financial services for all), and
· 10 – Reduce inequality
(By 2030, empower and
promote the social, economic, and political inclusion
of all, irrespective of age, sex, disability, race, ethnicity,
origin, religion or economic or other status).
In addition, guided by the UNEP FI Principles for
Responsible Banking, the NLB Group promotes
universal financial inclusion and in particular supports
the financial health and inclusion of its private individual
clients. These considerations are firmly embedded in the
NLB Group Policy on Respect for Human Rights, as well
as in policies and manuals and procedures governing
the sales process.
The Group balances the optimisation of its branch network
with ensuring access to banking services. Although branch
roles are shifting due to market changes and digitalisation,
direct in-branch contact remains essential, especially for
comprehensive services and vulnerable clients. To reduce
negative impacts, the Group strengthens physical and
digital accessibility through its branch and ATM network,
digital channels, contact centres, email, website, and social
media, while also supporting people with disabilities and
promoting financial inclusion and literacy.
The Group also places great importance on managing
potential negative impacts, for example due to strategic
optimisation of physical banking network in some
areas (not deemed as material in the conducted DMA).
The approach includes maintaining an adequate
physical network and appropriate communication
about branch closures with affected local communities
and directly with concerned clients via the established
communication channels.
NLB Group actively promotes
universal financial inclusion
and supports the clients’
financial wellbeing
311
At a high level, the principles of financial health and
inclusion are embedded in the Sustainability Policy, and
indirectly in all policies and other internal documents on
client-related products, services, and relationships. The
White Book for Branches is the key policy addressing
the material positive impact of maintaining a network
of physical banking offices.
White Paper for Branches
: The internal document
describes the critical role of branches in providing
adequate levels of physical accessibility and client
experience. It defines the standards and roles of
branch offices to ensure a modern, professional,
and friendly client experience. The aim is to increase
sales and strengthen the Bank’s advisory role,
improve the client experience, and support clients
in transitioning to digital channels and greater
efficiency.
Distribution network, product & segment
managers, real estate managers in the NLB Group.
The most senior function accountable
: Director of
customer, product management and digital services
or a similar function in the NLB Group members. In
addition, the Group has established policies and
procedures to ensure employees, clients and other
visitors in branches a high level of security and
measures to mitigate any security risks.
The Register of Internal Documents.
To contribute to the achievements of the policies
which are related to the financial health and
inclusion, the NLB Group continued to strengthen
accessibility for clients and inclusion across its network
throughout 2025.
In Slovenia, at the end of the year 2025 hearing loop
devices were installed in all NLB branches, and 58 ATMs
currently support blind and partially sighted customers
with voice-guided transactions, with 26 more to be
upgraded by Q1 2026. The mobile branch NLB Bank&Go
served 10 locations in smaller towns, with two new
destinations planned.
In North Macedonia, NLB Banka, Skopje enhanced
its mClick mobile app with a built-in voice reader for
visually impaired clients, while NLB Banka, Prishtina
confirmed plans to implement new accessibility
standards for digital services.
Group-wide efforts also include compliance with the EU
directive on digital accessibility which has been effective
since June 2025, branch adjustments for people with
motor disabilities, and a commitment to equip all ATMs
with accessibility features by 2030.
Various sponsorship and donation programmes to
increase clients’ financial literacy were held in NLB
(financial literacy centre in the banking museum MUZA,
financial literacy initiative for families and children in
Minicity, financial literacy workshops for the elderly),
and NLB Banka, Skopje (financial literacy workshops
for children).
NLB also started
Fino! project
in Slovenia. This is a
multi-phase project that combines digital campaigns,
AI technology, and media outreach to make financial
literacy accessible and engaging. The project’s core
objective is to increase the share of clients who feel
empowered in their financial decision-making from 25%
(Spring 2025) to 27% (Fall 2026). The project includes
online quizzes (more than 15,000 were taken by the end
of 2025), AI financial assistant who educates users on
personal budgeting, financial goals, and digital banking,
offering advice for both short- and long-term goals.
In addition, in 15 weeks TV shows on national television
and podcasts were launched, addressing topics such
as setting financial goals, managing cash flow, saving,
investing, insurance, and starting a business.
With the aim of promoting financial literacy, especially
among young people, NLB Skladi in Slovenia
organised several motivational and educational
events, published expert publications, leveraged
social media, particularly Instagram, and took part in
financial education events for young people, organised
by the national newspaper Finance. For additional
information see the subchapter
Overview of significant
sponsorships and donations by type
The NLB Group continued its commitment to financial
literacy and inclusion by enhancing target setting and
further developing relevant initiatives.
In 2025, NLB recorded steady progress in promoting
long-term financial planning and inclusion. The share
of young clients (18–27 years) using long-term savings
or investment products stood at 28%, while the share of
clients aged 27+ increased to 42%, up from 39% in 2024.
Both client groups remain on track toward the NLB’s
2030 target of a 15% increase in uptake of long-term
savings and investment solutions. - corresponding to
33.4% for young clients (18–27 years) and 44.8% for
clients aged 27+.
The percentage
(share) is calculated as a number of clients with at
least 1 product related to long-term savings and/or
investment plan, in relevant age group divided by the
total number of clients. The number of such clients
represents a portion of 737,216, which is the total number
of NLB clients and represents a segment of total client
base of the NLB Group of 2.9 million, as detailed in the
In line with UNEP – FI methodology NLB as the parent
bank in 2024 defined the baseline and set two concrete
Table 114:
Financial healt and inclusion metrics, NLB
Baseline
year and value
Number of young clients (18-27 years) with products related to
long-term savings and/or investment plans
28%
29%
+15%
Number of clients aged 27+ age up to retired clients with products
related to long-term savings and/or investment plans
39%
+15%
Note: The measurement of the metrics was not validated by any external body other than the assurance provider.
312
goals to be achieved by 2030 for the impact area
Financial Health & Inclusion, which focuses on savings
and investment plans as a key priority area:
By 2030 NLB will increase by 15% the percentage
of young clients (18–27 years) with products related
to long-term savings and/or investment plans.
By 2030 NLB will increase by 15% the percentage
of clients aged 27+ up to retirement with
products related to long-term savings and/or
investment plans.
Personal savings are crucial for long-term income
stability, especially for the young clients. The
foundations for developing the targets were mostly
the Slovenian government 2017 Strategy for a Long-
Lived Society and data from the Pension and Disability
Insurance Institute of Slovenia (ZPIZ). The Strategy
underscores the importance of early pension savings
to ensure financial security in the old age. Slovenia is
experiencing significant demographic changes, with
the elderly population expected to nearly double by
2060, from 17.3% in 2013 to 29.4%. This shift, coupled
with a shrinking working-age population, will strain
the national pension system, with expenditures
projected to rise from 11.8% to 15.3% of GDP by 2060.
The ratio of contributors to pensioners will worsen,
threatening the system’s financial sustainability.
Currently, many pensioners receive between
EUR 700 and 800, below the poverty risk threshold
of EUR 827, indicating financial instability for nearly
half of retirees. Therefore, young Slovenians must
prioritise personal savings for retirement, as the
national pension scheme alone may not provide
sufficient income.
Targets for other banks in the region will be developed
in the future. In addition, the NLB Group will gradually
develop additional specific and meaningful targets for
key financial health and inclusion initiatives.
client satisfaction
The NLB Group, through the policies, procedures and
activities described in this chapter and by establishing
responsible market practices, manages the key positive
and negative impacts related to providing clients with
high-quality information.
Responsible product
The NLB Group members execute product development,
marketing actions and provide information to clients in
compliance with regulations and local legislation related
to customer rights, guidelines and codes of professional
associations. The general framework related to products
and services for clients is set at the high level in the Code
of Conduct and the Sustainability Policy which is applied
in all core financial members (banks, asset management
and leasing companies) and will be harmonised across
the NLB Group in 2026. In addition, various specific
policies and guidelines have been established, the
most significant relating to product development, data
protection (see details in the chapter Cybersecurity and
personal data protection), and marketing communication
actions. Other internal documents govern specific areas,
such as client segmentation and appropriate treatment,
the format and frequency of client contact, or receiving
and processing interactions in the contact centre.
Together, these policies address the identified actual
material positive impact (ensuring quality of services and
client satisfaction), which is detailed in the table 111 in the
SBM-3 Material IROs and their interaction with
strategy and business model
The NLB Group is committed to offering only products
and services that create value for our clients and
shareholders, meet the clients’ needs, and ensure full
confidence in the products provided. The processes for
approving new products comprise a preliminary review
required for achieving these goals. The procedures
for approving products and services apply to all
new product offerings, as well as a variety of existing
products. The Committee for Existing and New Products
is responsible for approving and monitoring products
while also focusing on risks associated with each
product and the method to manage those risks. The
key control functions must be involved in the process
of product development and monitoring, including
the compliance function, since it is essential that
every product complies with regulatory requirements,
particularly in the areas of consumer protection,
personal data protection, and prevention of money
laundering and financing terrorism. The most relevant
policy related to the responsible product development is
presented below.
Policy for the Introduction of New Products and
Substantial Changes to Existing Products
The Policy describes the NLB
Group’s general approach to responsible product
development and defines the Bank’s framework for
introducing new and significant changes to existing
products for private individuals and legal entities and
products of financial markets.
It is based on Slovenian and European legislation,
including the Banking Act, and EBA and ESMA
guidelines on product governance requirements. The
Policy also follows the applicable national regulations
related to client loans, client protection, electronic
business and communication, and protection of
personal data. The purpose of the policy is to define:
1. the principles of introducing new products and
substantial changes to existing products,
2. assessment factors for the introduction of new
products and substantial changes to existing products
(before launching new or modified products, the NLB
Group members analyse financial, non-financial,
compliance, legal, and capital/liquidity impacts. Non-
financial risk assessments include evaluating ESG
risks, defining mitigations, and specifying ESG-related
product features),
3. minimum standards of the organisation when
introducing new products and significant changes
to the existing products,
4. product discontinuation process and
5. regulation of the area at the level of the NLB Group
banks, with the aim of taking into account the interests,
goals and characteristics of consumers in order to
prevent damage in advance for the bank and any
damage that could occur to the consumer and other
customers of the Group as a result of the behaviour
313
and the conduct of the bank’s employees, due to the
composition of the product, its marketing or other
procedures related to the product offer, and to prevent
a negative impact on the Group’s reputation.
The NLB Group banking members, mandatory
for all employees involved in product development.
Board of each banking member oversees decisions
on new and existing products, delegating this to
the New and Existing Products Committee which is
established in each bank. This committee reviews new
products and marketing policies before launching
them to ensure that clients can have full confidence
in them. The highest level of accountability for policy
implementation are directors of customer, product
management, and digital services in each NLB Group
banking member.
In 2025, the NLB Group supported relevant policies
and identified impacts related to sustainable finance
and responsible product development with several
activities. In particular, the Group made significant
progress in green financing and integration of ESG
principles into product development. The Group banking
members in different markets introduced or updated
multiple products, including 12 new product solutions.
For additional information on new products see the
Green financing
for corporate and retail
clients in the chapter
Within product governance 10 committee sessions
were organised in NLB and several targeted meetings
in other banks to approve new credit lines and adjust
green loan conditions.
Responsible marketing
The NLB Group manages material positive impacts
related to provision of quality information to clients
and ensuring responsible marketing practices as well
as potential negative impact, i.e. provision of quality
information to clients (for details see the table 111 in
Material IROs and their interaction
with strategy and business model
)
by its policies,
procedures and actions as described in this chapter.
The overarching objective of these policies is to follow
the applicable legislation, and to provide clients with
impartial, transparent clear and accurate information,
including clear and ethical advertising.
Instruction for Implementing Marketing
Communication Actions of the NLB Group
: The instruction outlines all
stages of the internal marketing and communication
process, aiming to standardise procedures and
eliminate inconsistencies or legal issues within
the NLB Group’s marketing and communication
actions. It is grounded in national legal, ethical,
and communication guidelines, as well as best
practices in marketing communication and public
relations. The instruction emphasises compliance
with legislation, particularly the Consumer Protection
Act, Code of Advertising Practice, Advertising Law
and Media Law, and the Ethical Code of Designers
to ensure that the actions in marketing plans fully
account for their impact on consumer protection.
The policy also stipulates transparent, fair and
comprehensive communication with the client. By
adhering to this instruction, the NLB Group aims to
prevent and mitigate the risk of unfair commercial
practices in product marketing. As a parent bank
NLB is a signatory to the commitment to implement
sustainability standards in advertising (Slovenian
Advertising Chamber) by 2030 or sooner. These
standards are gradually being implemented in policies
and procedures in all NLB Group banking members.
The NLB Group banking members.
Directors
of communication or similar functions in each
NLB Group banking member, while provisions
apply to all employees who are responsible for
marketing communication and external partners in
these processes.
Throughout 2025, the NLB Group banking members
carried out the following key ongoing actions in their
daily operations to mitigate potential negative impacts
and to manage actual positive impacts in client
communication:
The Group offered clients financial products in
accordance with their needs and income profile and
educated them about different aspects of a product,
including potential negative consequences and risks.
The Group continued to use a variety of communication
channels (personal, physical and digital) for client
communication. In line with its digital strategy and
access to information, the implementation of the
new technology operating model continued. Six new
websites were launched, and an AI virtual assistant
went live on nlb.si. The NLB Group web project was
recognised at Slovenia’s largest competition for digital
projects, winning two Websi Awards: Best Website
and Best UX.
There were no identified cases of incompliance with
regulations related to consumer rights, consumer
protection in the marketing and contracting of financial
services and consumer protection against unfair
commercial practices, guidelines and codes in the
communication and advertising industry.
The Group’s direct communication enhanced financial
literacy of clients. For example, before approving a
loan, in communication with clients the NLB Group
emphasises responsible lending practices, such as
keeping monthly obligations manageable and being
aware of risk of variable interest rates. In addition,
several NLB Group members provide clients and
the general public with professional advice on their
websites (e.g., in NLB, such as how to manage personal
finances in various life events, how to improve saving
habits, establish a contingency fund, and other aspects
of financial literacy. For additional information on
how the NLB Group promotes financial literacy
see the subchapter
sponsorships
and donations by type in the chapter
Affected Communities.
314
To gain a deeper insight into client satisfaction the
NLB Group conducts bi-annual Net Promoter Score
(NPS) survey, which measures brand NPS, a widely
used metric for assessing customer experience and
satisfaction.
It reflects the general recommendation of NLB, using
a representative sample from each market where the
NLB Group operates for both retail and corporate
segment. The NPS has been constantly increasing
throughout the years as a result of continuous service
development, enhancement of the existing and
development of the new products and digital solutions.
In 2025, the NPS experienced a slight decline due to
various market conditions. As a key performance
indicator and integral part of the NLB’s strategy, the
NPS results were thoroughly analysed, and an action
plan was developed to enhance customer satisfaction
moving forward.
NPS is measured in accordance with the standard
methodology, which gauges customer sentiment and
identifies areas for improvement. It is calculated based
on responses to a single question: “How likely are you to
recommend NLB to a friend or colleague?”. Respondents
rate their likelihood on a scale from 0 to 10. Based
on their scores, customers are categorised into three
groups: Promoters (9-10), Passives (7-8), and Detractors
(0-6). The NPS is then calculated by subtracting the
percentage of Detractors from the percentage of
Promoters. The resulting score ranges from -100 to
+100, with higher scores indicating greater customer
advocacy and satisfaction.
The target, applicable to all NLB Group banking
members and their respective countries of operation,
was established through a combination of industry
benchmarking, regional scoring behaviours, and
historical performance trend. The progress and
effectiveness of the target is monitored and measured
twice a year and is reported to the NLB Management
Board, management boards of respective NLB Group
members, and additionally within the Strategy
2030 project.
Table 115:
Client satisfaction NPS - NLB Group banking members
2024 Baseline
Average NPS
28
32
11-35
>50
(i) The figure represents the baseline target as defined in the Strategy 2030 as a consistent starting point for long-term performance tracking. However,
the NLB Group had measured the NPS in previous years, historical values that precede the strategic baseline were reported in previous annual and
sustainability reports.
The reported NPS value is calculated as a difference
between satisfied (promoters) and dissatisfied
(detractors) customers. The result for the NLB Group
banking members is calculated as a simple mean of
individual banking members. The result for a single
year is calculated as a moving average, meaning
that the result for a year includes the average of two
measurements conducted in that year and is calculated
as a mean of these two measurements. This represents
a change in the calculation and reporting before
2024, where only the last measurement in a year was
considered, and the NPS values were as follows:
28 in 2022 and 36 in 2023.
GOVERNANCE
This chapter discloses information
on business conduct, compliance, integrity,
tax transparency, and ESG risk management
across all our processes.
316
G1-
GOV-1
Role of
administrative,
management bodies
related to business
conduct
All NLB Group employees, including members of the
management bodies (members of management
boards and supervisory boards, executive directors)
are expected to act in a fair, responsible, and ethical
manner, in adherence with the Group’s compliance
standards. The overarching framework defining the
NLB Group’s policy on responsible business conduct
and the framework for organisational culture, respecting
values, and ensuring integrity is the NLB Group Code
of Conduct. The rules and procedures for specific areas
of business conduct are detailed in other internal acts,
as presented in the chapter
In line with corporate governance principles, the
management body discusses and adopts decisions, rules,
and procedures regarding business conduct in managing
impacts, risks, and opportunities (IROs) in this area.
Managers at various levels of the NLB Group set
tone from the top
as to what good and responsible
business conduct should be. They have specific roles
and responsibilities in promoting responsible
business conduct:
Discussing the Code with team members to ensure
everyone understands it, thus promoting the ethical
culture in the NLB Group
Ensuring the fundamental principles and rules of
conduct are implemented and complied with
Striving to achieve the values of the Group in
accordance with the set principles and rules of conduct
Encouraging open, fair, and honest relationships
among employees, free from fear and vindictiveness
Promoting open discussions about all questions
addressed by the
Code
Setting an example through conduct and behaviour
that embody the NLB Group’s values and adhere
to its fundamental principles
Reacting swiftly to any perceived ethical concerns
in the environment
Not requiring employees to engage in conduct
contrary to legislation, prescribed rules, or the
Code
The management body and senior management
members must demonstrate a
high level of personal
integrity
and act in accordance with the NLB Group
Code of Conduct. Integrity represents the expected
actions and responsibilities of individuals and
organisations in preventing and eliminating risks
associated with the misuse of authority, functions,
or other decision-making powers contrary to the law,
legally permissible goals, and the guidelines defined
in the NLB Group Code of Conduct.
knowledge and expertise
of management bodies
regarding organisational culture and business conduct
are the key components of corporate governance.
Accordingly, board members of financial core members
regularly discuss internal culture and compliance,
and complete annual training. Non-financial core and
non-core managerial body members are informed
of the relevant policies and standards via electronic
communication and become familiar with them as part
of the fit and proper assessment process.
Furthermore, adherence to the NLB Group values,
which supports corporate culture and responsible
business conduct, is a
specific target included in the
remuneration criteria for NLB Management Board
members.
In alignment with the NLB Group Governance
Policy, board members across other NLB Group entities
have instituted similar procedures, training programmes,
and targets.
The knowledge and expertise
of management bodies
regarding organisational
culture and business conduct
are the key components of
corporate governance
317
IRO-1
of processes to
identify and assess
At NLB Group, we consider business conduct and
organisational culture to be inherently complex and
multi-dimensional. Beside areas which are defined
as mandatory by ESRS - prevention of corruption
and bribery, and other harmful incidents, as well
as whistleblowing mechanisms - they encompass
various other aspects, which are critical for responsible
business conduct in financial institutions, such as ethical
governance, integrity, regulatory compliance, anti-
money laundering system, tax management, ESG risk
management, etc.
Consequently, the identified material IROs extend beyond
mandatory data points and include some entity-specific
topics. The full list of material IROs which were identified
in the initial DMA in 2024 and reconfirmed in the DMA
update in 2025 is presented in
tables 116 and 117.
Although the DMA did not identify any material risks
related to business conduct (i.e. above the set threshold),
NLB Group acknowledges the inherent risks and
potential negative impacts associated with its operations.
Therefore, the mechanisms and policies outlined in the
following chapters also address these risks.
Following the 2025 DMA refresh, Financial Performance
was removed as a standalone material sustainability
topic. The financial performance remains critical to the
NLB Group as it supports its long-term growth, stability,
and shareholder value, and is achieved through
responsible resource management, ethical practices,
and a commitment to long-term value creation.
However, in DMA, financial performance is not treated
as a separate sustainability topic. Instead, it serves
mainly as a disclosure and assessment lens, explaining
how sustainability topics and impacts on risks and
opportunities (IROs) impact the financial position,
performance, and cash flows.
Table 116:
Impacts, risks, and opportunities related to Business Conduct (Corporate Culture)
Location in
the value chain
Time
horizon
Corporate culture,
regulatory
compliance
Ethical and
transparent
corporate culture
An ethical and transparent corporate culture fosters trust, accountability, and integrity
within the Group. By promoting open communication, adhering to ethical practices, and
encouraging employee feedback, the Group can enhance employee morale, strengthen
stakeholder relationships, and build a positive reputation, ultimately contributing to
long-term success and sustainability.
High standards
of corporate
governance,
integrity, and
transparency
High standards of corporate governance, integrity, and transparency are essential for the
Group to build trust with stakeholders and ensure accountability in its operations. By
adhering to these principles, the Group can enhance its reputation, mitigate risks, and
foster a culture of ethical behaviour, ultimately supporting long-term success and stability
in the financial sector.
Enabling an ethical
and transparent
corporate culture
Enabling an ethical and transparent corporate culture promotes trust and integrity within
the organisation, enhances employee morale, and ensures compliance with regulations,
ultimately leading to sustainable business success.
Ensuring high
standards
of corporate
integrity, and
Ensuring high standards of corporate governance, integrity and transparency enhances
corporate reputation, ensures compliance with laws, and builds stakeholder trust.
Integrating principles
of ethical banking
Integrating the UNEP FI principles for responsible banking promotes fairness and
responsibility, improves customer trust, and supports long-term financial stability.
Ensuring regulatory
Ensuring regulatory compliance helps maintain corporate integrity, avoid legal penalties,
and build stakeholder trust.
318
Table 117:
Impacts, risks, and opportunities related to Business Conduct (entity-specific topics)
Prevention of
corruption and
bribery
Preventing
corruption
and bribery
Preventing corruption and bribery is essential for maintaining the integrity and reputation
of the Group. By implementing robust compliance programmes, conducting regular
training, and promoting a culture of transparency, the Group can safeguard its operations,
build trust with stakeholders, and ensure adherence to ethical standards, ultimately
contributing to long-term sustainability and success.
Preventing corruption and bribery fosters an ethical business environment, enhances
corporate reputation, and ensures compliance with laws.
Prevention of
money laundering
and financing of
terrorism
Preventing
money laundering
and financing
of terrorism
Preventing money laundering is essential for maintaining the integrity and reputation of the
Group. By implementing robust compliance programmes, conducting regular training, and
promoting a culture of transparency, the Group can safeguard its operations, build trust
with stakeholders, and ensure adherence to ethical standards, ultimately contributing to
long-term sustainability and success.
Prevention money laundering and financing of terrorism ensures compliance
with legal regulations and fosters trust and integrity within the financial system.
Whistleblower
Enabling the
protection of
whistleblowers
Enabling the protection of whistleblowers fosters an organisational culture of
transparency and accountability, encouraging employees to report unethical practices
without fear of retaliation.
ESG risk
of ESG risks
Effective management of ESG risks is crucial for the Group to identify, assess,
and mitigate potential environmental, social, and governance challenges that could
impact its operations and reputation. By proactively addressing these risks, the Group can
enhance resilience, improve decision-making, and attract socially responsible investors,
ultimately contributing to long-term sustainability and financial performance.
Adequate
of ESG risks
Adequate management of ESG risks ensures a strategic approach to environmental,
social, and governance issues, reducing potential risks and enhancing long-term
sustainability.
Tax transparency
Ensuring regular
tax payments
Ensuring regular tax payments demonstrates corporate responsibility, supports public
services, and enhances the company’s reputation with stakeholders.
Participation in
associations and
policy discussions
Advocating for
through professional
associations
Advocating for sustainable development through professional associations demonstrates
the company’s commitment to sustainability, enhances its reputation, and contributes to
broader industry and societal change.
319
G1-1
culture, ethical
governance
and integrity,
and regulatory
NLB Group is committed to ensuring an ethical
organisational culture, compliance, and integrity
across all its members in all markets of operation.
The foundation for managing material IROs related to
business conduct and to establish, develop, promote,
and evaluate the corporate culture, is laid down in the
NLB Group Code of Conduct (hereinafter: the Code).
The Code is binding for all the Group’s employees
and stipulates the
fundamental principles and rules
of conduct on which the operations and actions of
the NLB Group are based. These include:
acting ethically and responsibly and complying with the
rules of the Code,
respecting colleagues and maintaining a pleasant
working environment,
respecting customers,
avoiding conflicts of interest,
preventing unacceptable practices,
adhering to the rules and complying with regulation,
prudent and ethical handling of assets and property,
being socially responsible.
For each principle, the Code provides employees
with
practical guidelines
for daily conduct, helping
them understand what is expected from each
employee and other stakeholders within the
NLB Group. Ethical governance, integrity, and
compliance are closely intertwined with the rules
of conduct and are detailed in the Integrity and
Compliance Policy.
NLB Group operates in sectors that are highly
regulated because of the urgency to ensure
financial stability and prevent system risks. Hence,
the Group’s employees are aware that compliance
is the foundation of its business. They understand
that responsible business conduct extends beyond
merely adhering to applicable laws, regulations, and
standards. It also encompasses a robust compliance
programme. Compliance is therefore integrated
into the Group’s daily operations, contributing to
a strong internal control environment and effective
management of compliance risks.
The NLB Group members are obliged to
regularly (at least once a year) provide
training
to all employees
on the contents of the Code. They
also actively and continuously promote the Code,
raise awareness, train, and inform employees about
its provisions, and provide guidance on their
application in specific situations employees may
encounter. In addition, the NLB Group members
deliver specialised training on anti-corruption,
anti-money laundering, and other topics related
to responsible business conduct.
Compliance is integrated
into the NLB Group’s
daily operations,
contributing to a strong
internal control environment
and effective management
of compliance risks
320
Key internal documents are the Code of Conduct and
the Integrity and Compliance Policy, which are detailed
below. In addition, the Group has established policies
addressing specific topics related to fundamental
principles of responsible business conduct.
All these policies are adopted by each financial core
member, i.e. banks, asset management and leasing
companies. If certain policies require alignment with
local laws, they are updated at the local level to ensure
full compliance. Responsibility for implementing the
policies rests with the designated compliance officers
in each subsidiary. They assess, monitor, and evaluate
corporate culture through specific indicators and
surveys on ethics and integrity. Consistency across
all financial core members is maintained by applying
standardised evaluation methods and conducting
regular reviews.
In non-financial core members and non-core members
of the NLB Group implementation of the policies is
subject to the principle of proportionality, based on
the size and the core business of the specific member.
Nevertheless, all members are required to adjust
their work procedures, organisation, monitoring,
and reporting. The competence line responsible for
compliance provides ongoing oversight of compliance
with requirements by clearly communicating
expectations, ensuring regular training (or providing
training materials), conducting periodic reviews, and
monitoring the activities in specific areas to address any
compliance issues. Oversight is performed by the person
in charge of Compliance and Integrity and focuses on
areas based on the principle of risk.
The Code describes the
values, basic principles, and rules of ethical business
conduct that the Group respects and promotes.
Operating with integrity and responsibility is key to
the Group’s corporate culture. The Code demands
that every employee, regardless of their job or
location of work, and every other stakeholder of
the Group comply with the highest standards of
integrity. It also reflects the standards that we expect
in our relationship with the rest of our stakeholders.
The NLB Group expects that all business partners
and other stakeholders apply the standards at least
equal to those written in the Code, including their
attitude towards the employees. The summary is
publicly available on the NLB website.
Integrity and Compliance Policy of
NLB and the NLB Group
The Policy sets a strategic
framework of the Group’s comprehensive programme
of compliance operations to meet the following
goals: (1) Ensure compliance and integrity by meeting
requirements, preventing violations,
and fostering a compliance culture, (2) Limit losses
from violations, including business losses, sanctions,
and reputational damage, (3) Enhance legal protection
for the Group and its responsible persons against
liability for violations, (4) Strengthen the Group’s brand
reputation and meet stakeholder expectations through
integrity and compliance, (5) Boost the Group’s
competitive position by adhering to high compliance
and ethical standards, enhancing corporate culture
and employee commitment.
Both internal documents are binding for all
employees in the NLB Group across all markets,
including the management and supervisory bodies
of each NLB Group member. In addition, the internal
documents apply indirectly to suppliers and clients
in the parts which are related to their required
behaviour. Exclusions include activities that are not
directly related to the NLB Group’s operations or
where the Group has limited influence.
The management
board of each NLB Group member.
The Code of Conduct and the Policy
are published in the Register of Internal Documents.
Internal meetings and workshops are held annually to
explain the internal documents and their implications.
A summary of the Code with contents that are relevant
for external stakeholders is publicly available on the
NLB Group website,
while the Policy is communicated
through relationships with stakeholders.
Respecting the Code of Conduct and the Integrity
and Compliance Policy
is an on-going activity in daily
operations of every NLB Group employee.
As part of its commitment to ethics and integrity, the
NLB Group has implemented various prevention
activities to protect the Group and its stakeholders
from the reputational risk, and risk of money laundering,
terrorist financing, fraud, corruption, and other forms
of financial crime.
To manage compliance risks effectively, the Group
conducts regular
Enterprise Compliance Risk
Assessments (ECRA).
These assessments enable
the Group to identify, evaluate, and mitigate compliance
and integrity risks effectively. The compliance
programme also involves risk assessments for new
and modified products, outsourcing arrangements, fit
and proper assessments, and other material changes
impacting the Group’s operations.
The Group actively promotes a culture of compliance
through awareness-raising initiatives. Annual employee
e-training covers critical topics such as ethics, anti-
corruption, conflict of interest mitigation, and personal
data protection. Regular newsletters provide updates on
regulatory changes and practical case studies, ensuring
employees are well equipped to address compliance
challenges effectively. In 2025, these initiatives were
complemented by targeted, interactive workshops for
sales managers and employees, reinforcing the practical
application of the Code of Conduct, anti-corruption
standards, conflict of interest management, and data
protection requirements.
321
Managing concerns about
unlawful or harmful
conducts
NLB Group has established procedures to promptly,
independently and objectively investigate suspicions
of harmful behaviour to the detriment of an individual
member. These procedures include a strong
mechanism for identifying, reporting, and investigating
suspicions of harmful behaviour, including bribery
and corruption. The mechanism allows the Group
to identify potential compliance risks and take
appropriate action in a timely manner.
A key component of the Group’s compliance
programme is the emphasis on establishing a
speak-up culture.
The Group’s banking members
have established rules on the investigation of suspected
harmful conduct to the detriment of the member
and on the protection of whistleblowers. In line with
internal rules, prevention of harmful behaviour is the
responsibility of all employees. Every suspected harmful
behaviour to the detriment of the member (such as
abuse, fraud, including suspected bribery or any form
of corruption) must be reported and dealt with.
The Group fosters an environment that encourages
employees to ask questions and discuss them with their
managers or other employees in the Group, including the
experts in compliance, money-laundering prevention,
or the fight against bribery and corruption, lawyers, or
HR managers. The Group’s
commitment to the highest
standards of corporate culture
and its procedure
for reporting suspected harmful activities are also
communicated transparently to all employees through
newsletters, other notifications, and mandatory training.
Employees have the option to submit a report directly
to their supervisor, who then files the report with the
Compliance department using the prescribed form
or, alternatively, employees can also submit a report
themselves through various channels. The Group’s
banking members have established several channels
(including anonymous ones) for reporting suspicions
of harmful behaviour to the detriment of a member,
such as electronically via the Whistler web application,
e-mail to a dedicated address, in-person reporting,
regular mail sent to a designated postal address,
and telephone reporting. For external stakeholders,
reporting channels are available as published by the
members on their websites. In addition, all NLB Group
members can also use the external reporting channels
NLB website,
making them available
to all external stakeholders – customers as well as
employees of other Group members.
Upon receipt of a report, a preliminary verification of
the report is carried out. If the circumstances of the
case are sufficiently clarified at this stage, no further
investigation is conducted and the case is closed
with a preliminary report. If not, a full investigation is
initiated and concluded with an investigation report.
With the established process the NLB Group provides
a framework for
efficient, impartial, professional,
prudent and conscientious conduct of investigation
and the collected data and information ensured at
every stage of the process. The investigation must run
continuously and without unnecessary delays.
The objectives of the investigation are as follows:
confirm or dismiss the suspicion of harmful actions
and protect the evidence
establish any potential damage to the Group or the
client and determine the amount of damage caused
identify the suspected perpetrators (Group employees
or other individuals allegedly involved in the harmful
practices)
identify potential risks and weaknesses in individual
processes and provide proposals/recommendations
for their elimination
conduct a compliance risk assessment
Depending on the results of the investigation,
subsequent actions - which differ from case to case
- may include notifying the whistleblower about the
findings and closing of the case, informing the HR
department and the supervising director, filing a
criminal complaint, and other relevant steps.
In addition, at NLB Group members, the internal audit
and the compliance functions (where established
separately) check and control the respect of the basic
principles in regular internal audit procedures and
compliance review procedures according to the risk-
based approach as well as randomly. In the scope
of its regular tasks, the compliance function of each
NLB Group member performs activities to investigate
suspected corrupt practices and bribery. Each NLB
Group member ensures that responsibilities and
internal controls are established as part of the internal
control mechanisms, by means of which corrupt
practices are prevented (e.g. no black funds for bribery
or facilitation payments, etc.). The Group also regularly
assesses conflict of interest and corruption risks in
accordance with the applicable methodology for
the general assessment of the integrity and
compliance risks.
Complementary information:
Number of cases investigated
This information is included to provide users of the
Sustainability Statement with additional data on
investigated cases. The information is provided
voluntarily and is not required by the ESRS; however
it complements the disclosures related to managing
concerns about unlawful or harmful conducts.
In 2025 the NLB Group financial core members
collectively investigated 121 cases related to reported
suspicions of misconduct detrimental to a member.
The investigations most frequently concerned the loan
process, submission of false or forged documents,
violations of internal procedures, and similar issues.
Table 118:
Cases of investigated reported suspicions
Number of cases in NLB
31
38
Number of cases in other
financial core members
90
61
121
99
322
G1-3
of corruption
In the banking industry, employees may find themselves
in situations that constitute or could constitute a conflict
of interest. NLB Group
strongly condemns bribery and
corruption and pursues a strict zero-tolerance policy
for such practices,
deeming them unfair, illegal, and
harmful to societies and countries with corrupt practices.
We expect the same commitment from our customers,
business partners, and third parties.
To ensure integrity, all NLB Group employees are
subject to restrictions on accepting and giving gifts,
hospitality, and other influences on their conduct, with
concrete measures in place to manage associated
risks. Rules, guidelines and procedures are set out in a
comprehensive anti-corruption and bribery policy.
The Policy on the Prevention of Corruption and
Bribery and on the Management of Conflicts of
Interest
The Policy establishes a baseline
for behaviour in situations with identified corruption
risks. It outlines specific measures to manage these
risks, aligned with international standards in the fight
against corruption. The Policy is aligned with the Code
of Corporate Governance for listed companies, the
Slovenian Banking Act, EBA Guidelines on Internal
Governance and the Regulation on Internal Governance
Arrangements, the Management Body and the Internal
Capital Adequacy Assessment Process for Banks and
Savings Banks. The Policy adheres to the principles
of the United Nations Convention against Corruption
(UNCAC) in terms of its core points and substance,
although it does not directly reference the convention.
These standards cover various aspects, including
engagement with agents and intermediaries, hiring
services of (former) civil servants, interactions with high
(state) representatives, preventing nepotism, averting
accelerated payments, and ensuring transparency in
the NLB Group operations.
The NLB Group members, whereby the
level of implementation is subject to the principle
of proportionality, based on the size and the core
business of a specific member.
The management
board of each NLB Group member.
Employees may access the Policy in the
Register of Internal Documents. The summary of the
Policy is publicly available at the
NLB website.
System and activities
to prevent and detect,
investigate, and respond
to allegations or incidents
relating to corruption and
bribery
As part of the fight against corruption and bribery, and
in line with internal policies, the NLB Group carries out
several ongoing activities to manage related risks:
Ensuring specific terms in written agreements and/or
general terms and conditions with third parties that
define anticorruption and anti-bribery standards as a
minimum requirement for investment and purchasing.
Internal control mechanisms, including accounting
controls, are in place in the anti-bribery and
anticorruption area.
Regular, at minimum annual review, identification,
and assessment of risks of conflicts of interest and
corruption among external contractors, suppliers and
other contractual partners of NLB and NLB Group
through due diligence processes.
The compliance functions have strengthened their
approach to managing these risks in day-to-day
operations, through obligatory e-training for all
employees in financial core members, awareness-
raising activities in the field of prevention of corruption
and bribery, by assessing conflict of interest and
corruption risk in relations with suppliers, including
this topic in the monthly newsletter, and classroom
and online presentations and discussions.
All employees are included in yearly training
and awareness-raising activities. In the NLB Group
various (whistleblowing) channels are established
for reporting suspicions of harmful conduct (internally
and publicly available), including suspicion of
corrupt conduct.
All employees are responsible for rejecting any form
of corruption and bribery with zero tolerance,
promptly reporting any identified suspected
misconduct through the established reporting
channels, proactively disclosing any conflicts of
interests, and adopting appropriate measures to
manage such conflicts.
The executives (members of senior management)
shall ensure that employees comply with the anti-
corruption and anti-bribery policies, are familiar with
their provisions and implement these rules within the
scope of their duties and powers.
The response to alleged violations and incidents
relating to corruption and bribery is defined
within the procedures that are detailed in the
Managing concerns about unlawful or
harmful conducts
The investigation teams in the NLB Group
banking members operate independently from the
management chain involved in the reported matter.
In line with the harmonisation principles, investigating
function in the NLB Group banking members operates
within the Compliance department. The organisation
of this function differs across other strategic
members, with some positioning it within a dedicated
unit, depending on the size, structure and internal
organisation of the member company.
In the NLB Group banking members investigators
are responsible for examining suspicions of harmful
behaviour to the detriment of the member company,
including corruption or bribery. They conduct an
independent investigation and provide objective
findings, supported by collected evidence, which
serves as the basis for follow-up measures. In some
banking members, including NLB, investigators also
file criminal charges and represent the bank in court
in criminal proceedings.
NLB provides coordination and support to the Group
and takes over the investigation of cases in those
members that do not have the resources to conduct
investigations on their own.
323
In NLB, the Director of Compliance and Integrity
reports at their discretion (based on the risk
assessment) on received reporting of suspicion
of harmful behaviour to the detriment of the bank,
measures imposed on perpetrators and other activities
directly to the Management Board. The Management
Board is informed of all received reports of suspected
harmful conduct through regular quarterly reports.
If an investigation involves members of the
Management Board, the Director of Compliance
and Integrity directly informs the Chairman of the
Audit Committee that operates within the NLB
Supervisory Board. Other NLB Group banking
members inform their management in line with
their assessment of the risk associated with each
specific case. Other member companies act
in accordance with the adopted standards.
Training
The compliance function in each NLB Group member
regularly carries out awareness-raising activities and
organises, at least one annual anti-corruption and
anti-bribery training session, which is mandatory for
all employees (including members of the management
body). All employees are considered a “function at risk”
with different levels of exposure to such risks.
In 2025, the members of Supervisory Board and
Management Board in the majority of financial core
members also participated in classroom training;
in others such training will be performed in 2026
and onwards.
A total of 6,874 employees across NLB and other financial
core members completed anti-corruption training
representing 87.7% of the entire NLB Group workforce.
Table 119:
Preventing corruption and bribery training
in NLB Group financial core members
Number of NLB Group
employees who completed
the training
6,874
7,056
Share of NLB Group employees
who completed the training
87.7%
84.8%
The measurement of the metrics was not validated by any external body
other than the assurance provider.
G1-4
Incidents of corruption
or bribery
In relation to harmful behaviour to the detriment
of the member company, the NLB Group has
established
a standard of zero tolerance for illegal and unethical
actions and disrespect for the Group’s values.
Across the Group, this standard is highlighted as
one of the fundamental principles that it pursues
when conducting business.
Zero tolerance refers to all intentional actions of
employees that represent harmful conduct for the
NLB Group member and are as such defined by
legal or implementing acts, internal legal acts, good
business practice and other generally known good
business practice. Zero tolerance also applies to
actions of employees committed with gross negligence
– circumstances when employees should be aware of
the possibility that their actions might cause damage
to the NLB or the NLB Group member but failed to
prevent them.
In 2025, there were no convictions for violation of
anti-corruption and anti-bribery laws and no fines
were issued for these matters in entire NLB Group.
Table 120:
NLB Group incidents of corruption or bribery
Number of convictions for
violation of anticorruption
and anti-bribery laws
Fines issued for convictions for
violations of anticorruption
and anti-bribery laws
(EUR thousands)
The measurement of the metrics was not validated by any external body
other than the assurance provider.
NADA PRLJA
While Waiting for Better Times, 2015–2018
a series of 20 colour ink paintings on paper
21 × 30 cm
A visual diary by Nada Prlja responding to the political scandal in
Macedonia in 2015, the protests, and their aftermath. The images
reinterpret media representations of social upheaval.
325
AML and prevention
of financing of
terrorism
Anti-Money-Laundering and Countering the
Financing of Terrorism Policy
Through this Policy, the NLB
Group manages impacts and risks related to AML
and CFT. The Policy lays down the key elements of the
AML/CFT system, and the content and scope of the
tasks to be established and performed by the NLB
Group, its member companies and their employees.
The main objectives of the Policy are: implementation
of the legislative requirements of the ZPPDFT-2 and
guidelines of the supervisory bodies in the procedures
and framework of banking operations and operations
of other member companies, definition of elements
in the control environment of the members and the
NLB Group, efficient implementation of the AML/CFT
system, establishing an efficient system of policies,
procedures, and internal controls at the level of
individual members and the level of the NLB Group in
order to effectively combat all identified MLTF risks.
By implementing the requirements from the Policy
and therefore establishing the control environment
in member companies, the entire NLB Group reduces
risks to an acceptable level.
The NLB Group members.
board in each NLB Group member.
The Policy is available to employees in
the Register of Internal Documents. A summary of the
Policy is publicly accessible in the Code of Conduct,
NLB as the parent bank in the NLB Group regularly
updates and enhances its governance in line with
directions set by the ECB, BoS and other relevant
regulators. Through the system of performing
financial crime risk assessment, regular reporting, and
constant on-site and off-site control, NLB monitors the
implementation and execution of standards throughout
the Group.
NLB also regularly performs customer due diligence
following the risk-based approach, applying additional
measures in cases of increased risk within the “Know
your customer” segment and in the ongoing monitoring
of transactional activities. In cases of detected
deviations and considering the AML/CFT indicators,
NLB’s AML function ensures a review and, if required
by AML/CFT legislation, reports customers and
transactions to the competent Financial Intelligence
Unit. In its Acceptance Policy, NLB has also adopted
additional measures to prevent onboarding customers
who do not correspond to its risk appetite. NLB also
ensures a high awareness of the AML/CFT and financial
sanctions by regular training of all its employees.
The same principles as described above for NLB also
apply to other banking members of NLB Group, where
all NLB Group AML/CFT standards apply in their
entirety. In other non-banking members the NLB Group
AML/CFT standards apply to the extent applicable to
them according to their size, nature of business, their
regulators’ guidelines, and other factors.
For years, the NLB Group has been aware of the
importance of whistleblower protection, which was
identified in the DMA as a material sustainability
topic. In the Republic of Slovenia, the Whistleblower
Protection Act (ZZPri) came into force in 2023,
transposing EU Directive 2019/1937 of the European
Parliament and the Council. All NLB Group members
based in the Republic of Slovenia that are subject
to the Whistleblower Protection Act are responsible
for ensuring compliance with its requirements.
Other member companies follow their local legal
requirements regarding whistleblower protection.
Years ago, the Group established a whistleblowing
system for internal and external stakeholders with a
strict procedure for whistle-blower protection against
retaliation measures and assurance of anonymity,
if the whistle-blower chooses not to reveal their
identity. An integral part of the system, or one of the
reporting channels, is also
Whistler – an application
for reporting (suspected) violations
, accessible also
on the public websites of the NLB Group banking
members. It enables whistleblowers to submit named
or anonymous reports and facilitates communication
between the whistleblower and the investigator, even
in the case of anonymity. When receiving, processing,
investigating and archiving individual reports, the
investigators make sure that the information in the
report and thus the whistleblower’s personal data are
strictly protected. All NLB Group banking members use
Whistler in their local languages. Both, the Whistler
application and other reporting channels are available
24/7 and allow reports to be submitted from outside the
Group’s IT systems or premises.
326
The Management Board of NLB adopted its
Commitment to Protect Whistleblowers of Harmful
Conduct as early as 2014. Since then, the principles
and regulation on whistleblower protection have
been systematically embedded in other NLB Group
The NLB Group’s banking members have established
multiple reporting channels and, in addition to the
legally required mechanisms, also provide additional
protective measures. Other member companies
are responsible for ensuring compliance with the
requirements of the applicable local legislation.
Rules on the Investigation of Suspected Harmful
Conduct to the Detriment of NLB and the
NLB Group, and on the Protection of
Whistleblowers
Content, purpose, and regulatory framework:
These Rules establish the standards for
investigations of harmful conduct committed by
both employees and external perpetrators, where
in either case NLB or other members of the NLB
Group have suffered or could suffer material or
non-material damage. The Rules define the tasks
of the compliance unit in the investigation process,
the duties and powers of the lead investigator,
their deputies and other persons performing
investigations, the methods for reporting suspicions
of harmful behaviour to the detriment of the
member company, the procedure for investigating
harmful conduct, the action plan, measures for
encouraging reporting, mechanisms for protecting
internal whistleblowers, measures for remedying
damage, and reporting to the compliance unit and
informing the public.
The NLB Group members (adopted in
NLB, and transposed to the NLB Group members
through standards)
board in each NLB Group member.
The Rules are available for employees
in the Register of Internal Documents, and for all
stakeholders they are summarised at
Measures to protect
against retaliation
In addition to the requirements local legislation, the NLB
Group banking members perform the following activities
and measures to protect whistleblowers against retaliation:
A one-time password is assigned to the whistleblower,
and the password is then used in place of the
whistleblower’s name in any further investigation.
The whistleblower is referred to in all documents by
a unique identification number (the identity is sealed
in a separate envelope and stored in a metal cabinet,
accessible only to authorised investigators).
The identity, if disclosed in the Whistler application,
is strictly protected (external server) and access is
restricted to authorised investigators only.
If the Bank initiates further proceedings (legal
or criminal), it always adheres to the principle of
never disclosing that such action is the result of an
individual’s report.
Employees are informed (through newsletters, the
website, and training lessons) about the possibility to
submit reports and the protection options available
under local legislation.
Other measures may also be implemented in
cooperation with the whistleblower (such as providing
professional psychological counselling and support,
granting paid special leave to the whistleblower, or
relocating the employee to another location).
All above-listed activities and measures were in place
in the NLB Group banking members also in 2025 and
their execution was monitored by the responsible
persons in compliance departments in the NLB Group
banking members and reported to their respective
management boards. Other members of the NLB
Group are responsible for ensuring compliance with the
requirements of the applicable local legislation.
The NLB Group banking members also organise
training on fraud prevention, and the reporting of
harmful behaviour where employees are introduced
to practical examples and channels for submitting
reports. These training sessions are tailored to different
target groups of employees and there are obligatory
e-learning programmes for all employees. Some Group
members prepare newsletters, competitions, and other
awareness-raising activities.
Specialised training for internal fraud investigators
is not required, however investigators participate in
training programmes offered by external institutions
(Transparency International, ACFE, the Commission for
the Prevention of Corruption, universities, etc.).
Additionally, NLB as the parent bank, on average
once per quarter organises workshops or meetings
for investigators in the NLB Group banking members
to address current topics in the field of investigation of
suspicions of harmful behaviour. In-person training for
investigators in the NLB Group is also provided upon
request. In 2025, two workshops and three in-person
trainings for employees in the NLB Group banking
members were organised. For the other members,
it is planned to consider the potential for future
training in this area.
Integration of ESG risk
management in the
business model, strategy,
and processes
Having in mind overall operations, the NLB Group
defines ESG risks as any actual or potential negative
impact arising from environmental, social (including
human rights) and governance factors related to the
NLB Group or its key stakeholders. In the realm of
financing activities (lending and investments), ESG
risks are defined as the risks of any negative financial
impact on the NLB Group stemming from the current
or prospective impacts of ESG factors on the NLB
Group’s counterparties or invested assets. Given
the global importance of climate change mitigation
and adaptation, the NLB Group primarily focuses on
developing and implementing a strong climate-related
and environmental risk management framework for its
portfolio and investments, including the internal policies
and other documents, which are detailed in the chapter
Climate-related risk management policies
. Moreover,
in recent years, the Group has systematically upgraded
its social and governance risk management, which will
remain the strategic direction going forward.
327
The aforementioned policies also address IROs identified
by the conducted DMA. As detailed in the chapter
Description of processes to identify and assess material
IROs
, table 61, the management of ESG risks is identified as
an opportunity and a positive impact. As an opportunity,
it represents a crucial internal mechanism for the Group
to identify, assess, and mitigate potential environmental,
social, and governance risks across the entire value chain.
By proactively addressing these risks, the Group can
enhance resilience, strengthen decision-making, attract
socially responsible investors, and ultimately support
long-term sustainability and financial performance. As
an impact, effective management of ESG risks ensures
a strategic and structured approach to environmental,
social, and governance issues, reducing potential risks
and reinforcing the Group’s long-term sustainable
development.
At NLB Group, ESG risks do not constitute a new risk
category, but rather are among the risk drivers of existing
risk types, such as credit, liquidity, market, operational,
and reputation risks. Therefore, the Group integrates
and manages ESG risks within the established risk
management framework for the aforementioned type
of risks, business strategy, and internal governance
arrangements. The risk management function defines
the rules about risk appetite, risk strategy, and other
risk policies and guidelines. They are established within
the risk management framework for the existing types
of risk, such as credit, liquidity, market, operational, and
reputation risk. Besides that, risk monitoring and proactive
ESG management are established. The mandate of the risk
management function is to increase its focus on holistic risk
management and cross-risk oversight to further enhance
risk steering and mitigation across the whole Group.
In this respect, the Group is focused on establishing
efficient processes to manage ESG risks across
all business areas comprehensively and the
three
sustainability pillars
: sustainable operations,
sustainable finance, and contribution to society.
ESG risk management follows the ECB and EBA guidelines,
with a tendency to integrate them comprehensively into
all relevant processes across the NLB Group. In addition,
the NLB Group adheres to the national and EU regulatory
framework, recommendations and guidelines, as well
as voluntary commitments and initiatives that the Group
has joined in recent years, such as the UNEP FI PRB, and
the Net-Zero Banking Guidance. The Group is also a
signatory of the Framework Agreements with the EBRD,
and the Contract of Guarantees with MIGA. All the above-
mentioned regulations, recommendations and guidelines
are integrated in the internal regulatory framework of the
NLB Group.
In terms of social risk management, the NLB Group also
follows international frameworks in the area of respect
for human rights, including the Universal Declaration
of Human Rights, the International Covenant on Civil
and Political Rights, the International Covenant on
Economic, Social and Cultural Rights, the International
Labour Organization (ILO) Declaration on Fundamental
Principles and Rights at Work, and the OECD Guidelines.
The NLB Group is committed to further developing
processes and policies to enhance the mitigation of
social and governance risks in its internal operations
and relations with counterparties.
ESG risks in credit risk
The NLB Group has implemented tools to identify,
measure, and manage ESG risks within its overall credit
risk management framework. This includes the credit
approval process, credit portfolio management, and
collateral evaluation process. A comprehensive risk
assessment and monitoring mechanism in the NLB Group
is the Environmental and Social Risk Management System
(ESMS), whose main objectives are to identify and manage
the NLB Group’s exposure to the ESG risks of its clients
and to promote their good environmental and social
business practices. The system is fully embedded in the
NLB Group’s loan origination and monitoring processes
and is regularly updated to reflect any material factors or
procedures aligned with the ESG-related developments
and requirements. The ESMS system is mandated by the
Environmental and Social Transaction Policy Framework
in NLB and NLB Group, which is detailed in the chapter
Climate-related risk management policies
ESMS system
is embedded in
loan origination
and monitoring
Exclusion List
Engagement
of RMs in collecting
ESG data
Regulatory Compliance Check
ESG Industry
Categorisation by NACE
LOW
MEDIUM
HIGH
ESG Enhanced Risk Assessment
Transaction Characteristics
Decision
(approving / declining transaction)
ESG Risk monitoring
Exiting the Investment
F
Category A Projects
Conduct a Site Visit
Figure 92:
Key steps of the transaction approval process:
328
The credit ratings of clients that are materially
important to the NLB Group, and the issuance of
credit risk opinions, are centralised through the NLB
Credit Committee. The process follows the co-decision
principle, in which the credit committee of the respective
Group member first approves its decision, followed by
the NLB Credit Committee giving its opinion.
Key steps of the transaction approval process:
ESG data collection is integrated into the NLB Group’s
KYC (know your client) procedures. The Group
collects ESG data through questionnaires and direct
communication with clients, based on the transaction’s
initial ESG risk, transaction type, and transaction
value. ESG data collection is also an integral part of
monitoring procedures for transactions and clients, and
it helps raise awareness of ESG risks among our clients.
Once it is confirmed that the transaction is not on
the exclusion list, a Regulatory Compliance Check is
conducted. This check ensures that the client complies
with relevant laws, regulations, and standards,
including environmental, health and safety, planning,
and operating licenses and permits.
For transactions identified as having high environmental
or social risk, an enhanced risk assessment is carried out:
During the annual review of the client, provided the
exposure and ESG risk level thresholds are met, and
when a new transaction proposal is made, under the
following conditions:
new loans are related to project finance with a total
project value exceeding EUR 10 million,
financing applications pertain to secondary market
transactions or syndicated loans where the Group’s
participation is below 25% of the total loan value,
a new loan exceeds EUR 3 million, has a maturity
of at least 36 months, and the client meets the ESG
review threshold at the annual review.
Throughout the project’s duration, ESG risk
monitoring is established to evaluate the impact of
each risk and develop mitigation strategies. This
ensures that risks are adequately managed and
that any changes or new risks are identified and
addressed promptly.
If a client fails to comply with the ESG requirements
of the investment, the Group assess the situation
to determine the best course of action. This may
involve exiting the investment or implementing
measures to mitigate the risk of non-compliance.
The Group considers potential financial losses, legal
consequences, and reputational damage, as well as
its overall ESG strategy and how exiting the investment
might affect its ESG goals.
Similar ESG risk screening is implemented also in the
supply chain management and is part of the Group’s
supplier selection and regular assessment process.
For more information, please refer to the chapter
Complementary information: Sustainable supply chain
ESG risks in the NLB
Group’s own operations
In addition to ESG risk management in the
aforementioned processes, the NLB Group has
established an Operational Risk Management Policy
and framework for comprehensive mitigation of
environmental, social, and governance risks related
to the NLB Group’s operations. Namely, ESG risks may
occur across all key business areas and operations;
therefore, identifying risks in key competence lines’
areas of work and implementing an early warning
system are essential steps in the planning phase of
the sustainability management process. Moreover,
competence lines define Key Risk Indicators (KRIs),
monitoring procedures, and indicative scenarios for
action if such situations materialise, in accordance with
the rules and procedures stipulated in internal risk
operational documents. All loss events and identified
risks are recorded in designated applications, allowing
the department Non-Financial Risk to prepare
consolidated reports, highlight trends, and escalate
major events directly to the Management Board
member responsible for risks. In addition to regular
monthly reporting, detailed descriptions of major loss
events, sector-level insights, Operational Risk Indicators,
stress test results, and project-related risks are reported
to the Operational Risk Committee.
Operational Risk Management Policy
The objective of operational
risk management pursued by the NLB and the
NLB Group is to limit the scope of potential losses
and the probability of their occurrence to a level
acceptable for the Bank or the Group from the aspect
of defining the risk appetite and indirectly from the
aspect of maintaining reputation. The Policy defines
the processes for the identification, measurement,
assessment, control, and monitoring of risks, including
reporting on operational risks to which the Group
is or could be exposed. Among several types of risks,
the Policy also address ESG risk, including the risk
of greenwashing.
The Policy applies to NLB and other NLB Group
members that have implemented the operational risk
management methodology.
The Policy and related documents
are available in the Register of Internal Documents.
Physical risks, in particular, as part of ESG risks in the
operational risk area, are addressed in the Group’s
business continuity management (BCM) and business
continuity plans. These plans are prepared for use
in the event of natural disasters, IT disasters, and
environmental impacts to mitigate their consequences.
Business Continuity Management Policy
The Policy establishes the
framework for Business Continuity Management (BCM)
to ensure operational resilience in crisis situations. The
purpose is to ensure uninterrupted critical operations
during disruptions caused by natural disasters,
ICT failures, pandemics, cyber incidents, and other
crisis scenarios, as well as to limit losses due to crisis
situations.
The Policy applies to NLB as the parent bank,
banking subsidiaries, asset management and leasing
companies, which implement the Policyin accordance
with the nature of their operations, considering also
local legislation.
The Policy and related documents are
available in the Register of Internal Documents and on
the intranets of individual NLB Group members.
329
Tax transparency
The DMA carried out in 2024 showed that ensuring
regular tax payments within the NLB Group delivers a
significant positive impact. Through this approach, the
Group demonstrates social responsibility, contributes
to public services, and strengthens its reputation. The
annual review of the assessment in 2025 confirmed
that the identified impact remains unchanged and is
managed through policies and activities as presented in
this chapter.
Tax Policy of NLB Group
Content, purpose, and regulatory framework:
Policy stipulates the general principles of conduct
in the tax field to which all units handling taxes
adhere and are detailed below. The NLB Group
conducts its tax operations in line with the purpose
and requirements of the relevant legislation and
in accordance with the international standards,
regulations and initiatives (where applicable by law
or business driven), Guidelines and international
standards used (depending on local laws and
practices), such as: Foreign Account Tax Compliance
Act (FATCA), OECD Common Reporting Standard (CRS),
US Qualified Intermediary (QI), OECD Transfer Pricing
Guidelines, CBCR reporting, Directive of Administrative
Cooperation – DAC 6 and Pillar 2.
As the parent bank, the NLB defines the Tax Policy
for the NLB Group and controls the implementation
of the tax function in the Group, while the NLB Group
members inform the NLB about their tax position. Each
member is responsible for fulfilling its tax obligations
in accordance with their respective legislation. The
members are independent and entirely responsible for
their own tax compliance.
Applicable and mandatory for all NLB Group
members. Banks have included the provisions of the
Tax Policy in their internal acts. Other core members
declared their compliance with the Tax Policy.
Financial Accounting
and Administration director in NLB and managers in
similar positions in the NLB Group banking members.
In the NLB, the tax expert unit Financial Accounting and
Administration reports to the Chief Financial Officer,
with important tax issues discussed and decided by the
Management Board, which also confirms the Tax Policy.
Tax functions in the NLB Group members are similarly
managed under the local CFOs and the Tax Policy is also
confirmed by the local Management Board.
General principles of the Tax Policy:
The attitude of the Group members towards the
Financial Administration is respectful, transparent and
professional.
When determining tax obligations, members comply
with the legally permitted reliefs and exemptions from
the tax base.
Members cooperate with the Financial Administration
to obtain the relevant explanations and information for
the provision of tax bases on a regular basis.
When establishing tax positions, members strive to
achieve certainty and implement a conservative policy
of assuming tax risks. Tax optimization is carried out
strictly in compliance with the applicable tax laws and
regulations.
The Group members do not use the structures for the
purpose of tax avoidance or aggressive tax planning.
They do not use structures that are not in line with the
purpose of the legislation or the use of which would
subordinate its business motives to tax motives.
The reasons for a Group member’s presence in a
certain country are purely business and not tax-
motivated. The Group members do not do business in
tax havens or use them for tax avoidance and do not
divert profits to tax havens and jurisdictions with low
taxation.
The Group members do not enable or support tax-
motivated arrangements of their clients and act
preventively.
The Group members strive to ensure that the
appropriate part of its taxable profit is considered in
those members where the value is generated. As a rule,
our operations with related persons are carried out
at comparable market prices and in the case of any
deviations, such a fact is considered in the tax reports.
A number of processes and ongoing activities were in
place in 2025 to assure an effective management of the
tax risks, the control framework and awareness of the
importance of the tax function, such as:
· Ensuring that tax risks throughout the NLB
Group are identified, evaluated, managed, and
communicated.
Tax risks are defined, evaluated and
reported within the framework of operational risk
management. They are managed yearly with tax
questionnaires and detailed lists of controls for different
types of taxes.
· Maintaining a strong control environment and tax
risk framework
to ensure compliance with the tax
laws. Detailed written instructions are prepared for
different taxes, together with the first and second
line of controls which have to be carried out. The first
line of control is typically performed by back-office
departments that prepare the basic input data for
tax calculations, while the second line is carried out
by the tax department. Depending on the type of
tax, this may include, for example, preparing control
checklists, verifying the consistency of reported data
with general ledger records, and performing logical
controls, among other activities. The Internal Audit
and Compliance, as the second and the third line of
defence, respectively, control taxes in line with the
yearly plan and risk assessment.
Regular tax payments, strong
control environment and tax
risk framework demonstrate
the NLB Group’s social
responsibility
330
· Reviewing the tax treatment
of every new product or
business decision before its implementation.
Handling tax-related topics by in-house qualified tax
experts who are provided with ongoing training.
· In-house tax experts of NLB regularly attend yearly
tax conferences
and education on actual tax topics
(for instance at the Slovenian Audit Institute and
Slovenian Bank Association). The employees involved
in the performing of the tax function attend continuous
training to enhance tax risk understanding provided
by internal tax experts (FATCA/CRS, DA6, Tax - dealing
with securities). For the tax topics important to a wide
range of employees, e-learning is also prepared. There
was a total of 569 participants from the NLB in the
internal tax training (a majority of employees in the
branches, new employees).
Monitoring of updates to changes in the tax laws and
their impacts on the NLB and industry.
· Discussing important tax issues
related to the banking
industry within the Bank Association, preparing
comments on tax legislation proposals, initiatives
for changes of tax legislation, and questions for
tax opinions whenever possible or relevant at the
local level. Comments, initiatives, and questions are
professionally reasoned, coordinated with members of
the Bank Association, and, where appropriate, take into
account the impact on the local community.
· Maintaining a good relationship with tax authorities.
For example, the NLB is a holder of a special tax status,
which is granted by the Financial Administration
of the Republic of Slovenia after the existence of
adequate and effective internal tax controls has been
demonstrated. The special tax status which is awarded
for a period of three years was granted to the NLB for
the first time in 2018. Since then, the status has been
regularly renewed. Other jurisdictions where the NLB
Group banking members operate so far do not have
any legislation in place that would allow them to obtain
a special tax status.
The execution of the activities stipulated in the Tax
Policy in banks and other core members is monitored
yearly with the tax questionnaires by tax experts/
Financial Accounting and Administration in the NLB and
occasional site visits to individual NLB Group members.
In 2025, 4 such visits were made.
Specific quantitative targets have not been established
for the tax management, however the NLB Group is
actively pursuing the following overarching goals:
to ensure responsible and transparent taxation and to
prevent important tax risks through internal controls in
all the countries where the Group operates. In 2025, the
implementation of the tax legislation was found to be
consistent and adequate, and no important tax risks
were identified;
to maintain a special tax status for the NLB,
thus demonstrating cooperation, transparency,
understanding, voluntary payment of taxes and
mutual trust. In 2025, the NLB maintained its special
tax status, which is valid until March 11, 2027.
Each NLB Group member is taxed according to
local legislation, with income tax rates ranging
from 9% to 32%. Details by country are disclosed
in the table below.
Table 121:
Country by Country Reporting (CBCR) for 2025
Number of
employee
(31 Dec 2025)
Revenues
from
third-party
sales
Revenues from
intra-group
transactions
with other tax
jurisdictions
Profit/loss
before tax
Tangible
assets other
than cash
and cash
equivalents
income tax
paid on a
cash basis
income tax
accrued on
profit/loss
(iii), (iv)
2,776
634,977
28,971
265,848
157,491
28,182
24,790
993
116,326
-3,040
69,814
38,563
6,855
8,984
2,366
318,283
3,104
174,275
123,571
22,205
20,516
406
58,077
-2,422
31,285
25,679
5,164
4,821
10,311
-4,112
1,592
1,542
163
380
1,013
106,356
-3,777
50,008
41,707
4,459
4,255
502
65,872
-2,990
44,959
12,781
4,442
4,592
Germany
-104
65
-72
-41
4,997
719
57
640
Notes:
The table is prepared in accordance with the OECD Guidelines for Country-by-Country Reporting (CbCR). The table includes data for all members of the
NLB Group (banking and non-banking members, with only non-banking members operating in Croatia, Germany, and Switzerland).
No external body other than the assurance provider validated the measurement of metrics.
(i) The data in the columns Revenues from third-party sales and Revenues from intra-group transactions with other tax jurisdictions include net interest
income, dividend income from entities that are not members of the NLB Group, net fee and commission income, the net effect of financial instruments,
foreign exchange translation, the effect on the derecognition of assets, net operating income, and gain less losses from non-current assets held for sale.
(ii) Dividends from the NLB Group members are not included in the data in the Profit/loss before tax column.
(iii) Income tax paid or accrued in relation to dividends from the NLB Group members is not included in the data in the columns Corporate income tax paid
on a cash basis and Corporate income tax accrued on profit/loss. Income tax paid in relation to dividends from the NLB Group members amounts to EUR
9,899 thousand.
(iv) The data in the Corporate income tax accrued on profit/loss column include only current tax, and do not include deferred tax, withholding tax on
dividends from the NLB Group members, or global minimum tax.
331
policy discussion
The conducted DMA identified advocating for
sustainable development through professional
associations as the actual positive impact of the
NLB Group. Such participations and policy discussions
demonstrate the Group’s commitment to sustainability,
enhance its reputation, and contribute to broader
industry and societal change.
To reinforce its commitment to a sustainable, green,
and just transition, as well as broader sustainability
priorities, the NLB Group has voluntarily joined and
aligned with key international initiatives, principles,
and associations over the years.
Members of the Management Board and other
professionals actively and regularly collaborate on market-
relevant topics (such as environmental sustainability, social
inclusion and quality of corporate governance) through
professional and sectoral associations, primarily within
the local associations of banks where they represent
their interests in regulatory, policy, and industry-wide
discussions. They collaborate through specialised
committees to shape standards, improve sector practices,
and coordinate responses to shared challenges.
As the largest bank in Slovenia and a designated
Significant Institution under the European
Banking Supervision framework, NLB participates
in cooperation structures and sector-relevant
discussions at both the Slovenian and EU level. Its key
engagements include the Bank Association of Slovenia,
the European Banking Federation, and international
sustainability platforms such as UNEP FI Principles for
Responsible Banking.
NLB Komercijalna Banka, Beograd maintains regular
cooperation within the Association of Serbian Banks
and holds a strategic partnership with the Serbian
Association of Economists (SES) through its active
role at the Kopaonik Business Forum, the leading
economic event in Serbia and the wider region.
As an institutional partner, the bank consistently
contributes expert insights to high-level economic
discussions and participates in panels on financial
stability, sustainable growth, ESG integration, and
digital transformation. Through this engagement,
the bank supports the development of public
policies related to the green transition, financial
inclusion, and the sustainable evolution of
capital markets.
NLB Banka, Prishtina maintains active collaboration
with the Kosovo Banking Association, the American
Chamber of Commerce, the Kosovo Chamber of
Commerce, and the European Investors Council.
Similarly, NLB Banka, Skopje participates in several
committees within the Macedonian Banking Association
and is actively present in discussions on topics such as
ESG risk management, as well as economic and social
development opportunities.
NLB Banka, Banja Luka and NLB Banka, Sarajevo
engage regularly in professional and sectoral
cooperation on market-relevant topics, primarily through
the Association of Banks of Bosnia and Herzegovina.
NLB Banka, Podgorica actively participates in the
Banking Association of Montenegro and also in the
working group of the Women Entrepreneurs Finance
Code Montenegro (WE Finance Code) - an initiative
established in 2025 and coordinated by the Central
Bank of Montenegro, aimed at promoting women’s
entrepreneurship and improving access to finance for
women-owned businesses.
Through these and several other engagements, the
Group takes part in strategic dialogues on the role and
importance of sustainability in the economic and social
environment. These collaborations further strengthen
the capacities of the NLB Group professionals,
enhancing knowledge exchange and experience
sharing that is embedded into daily operations. In
doing so, the Group helps co-create future activities
and contributes to achieving local, regional, and global
sustainability goals.
Figure 93:
Key cooperations and participations of the NLB Group banking members
UN Sustainable Development Goals
UNEP FI Principles for Responsible
Banking
European Banking Federation –
Sustainable Finance Expert Group
Chapter Zero Slovenia
Slovenian Banking Association –
Sustainable Finance Working Group
AmCham Slovenia – Commission for
Sustainable Growth
EBRD Women in Business Programme
Greenhouse Gas Protocol
Multilateral Investment Guarantee
Agency
Sustainable Business Network
Bled School of Management
332
G1-5
Political influence
and lobbying activities
The NLB Group is politically neutral, and giving financial
contributions to political parties, political representatives
or political campaigns, is strictly prohibited in the
NLB Group as the Sponsorships and Donations Policy
(presented in the chapter
)
stipulates that members shall not pay any political
contributions – neither direct nor indirect. NLB and
other members of the NLB Group are committed to
maintaining an apolitical reputation in their business
dealings, avoiding any perception that their decisions
are influenced by politics.
In 2025, no political contributions of any kind (either
financial or in-kind) were made in NLB or any of the
Table 122:
NLB Group political contributions (in EUR thousands)
Political contributions (financial)
Political contributions (in-kind)
Note: The measurement of the metrics was not validated by any external
52 This chapter is not subject to assurance.
Complementary
information
- sustainable
supply chain
52
In the 2024 DMA and its update in 2025, the management
of supplier relationships was not identified as a material
topic. Nevertheless, the NLB Group decided to disclose
this information on an informative basis and to a
comparable extent as in previous reporting cycles in
order to provide stakeholders with a consistent and
comprehensive overview over time. The information
was not in the scope of external assurance review
of this Sustainability Statement.
Procurement portfolio
overview
As part of its efforts to enhance Group-wide
procurement governance, the NLB Group expanded
its supplier monitoring in 2025 to include banks (as
in previous year) and additionally asset management,
real estate, and leasing companies. As a result,
the procurement portfolio overview now covers all
NLB Group core members.
In 2025, they cooperated with a total of 9,407 suppliers
from 40 different countries, of which 8,449 (90%) were
local suppliers, covering 96% of the procurement spend.
Since the procurement process is not applicable to
various spend categories (e.g. taxes payable to
municipalities, ministries, central bank, donations,
sponsorships, re-invoicing, leasing transactions,
cooperation within the NLB Group, etc.), cooperation
based on the procurement process covered 3,829
suppliers, of which 3,581 were local suppliers with 95%
of the procurement spend.
Table 123:
NLB Group core members - number of suppliers,
by markets (based on procurement process)
Location
of suppliers
Number of
suppliers
Share
in total
supplier
Local markets (7 countries)
3,581
94.67%
European Union (23 countries)
2,047
52.37%
Europe (32 countries)
3,789
99.66%
Non-European (5 countries)
0.34%
Table 124:
NLB Group core members - number of suppliers,
by activity (based on procurement process)
Activity
Number of
suppliers
Share
in total
supplier
spend
Information and
Communication
444
35.29%
Professional, Scientific
and Technical
553
13.44%
Wholesale and Retail Trade,
and Repair of Motor Vehicles
705
10.37%
Administrative and
Support Services
260
9.02%
Financial and Insurance
85
7.03%
167
4.09%
Other activities
1,366
16.73%
Data not available
249
4.02%
3,829
9,407
suppliers from
different countries
333
Procurement management
The overarching principles related to suppliers and
the procurement management guidelines applied
across the NLB Group members are defined in the
Code of Conduct. Specifically, the procurement
management in the banking members is governed by
the Standard – Procurement in the NLB Group Members
and other procurement-related internal documents.
For the other core members, the Standard serves as
a recommendation, guiding them to incorporate its
provisions into their business processes where relevant.
The purpose of the Standard is to ensure a uniform
and transparent procurement procedure of goods
and services needed to perform the business activities
in the NLB Group. To manage sustainability-related
impacts, risks, and opportunities efficiently and in a
harmonised way, the NLB Group established a synergy
approach whereby, in most cases, NLB as the parent
bank assesses and integrates the needs of several
NLB Group members – primarily banks – and issues
RFPs and conducts purchases at the NLB Group level.
The rules and procedures defined in the Standard
are fully implemented in the banking members of the
NLB Group, while in other members its harmonisation
is underway. The most senior function responsible
for implementing the Standard is performed by the
directors of procurement departments, or an equivalent
function, in each NLB Group member.
The Standard sets out key principles and guidelines,
including fair dealing and good governance.
Accordingly, as a rule, the NLB Group members must
ensure that the procurement process is fair, non-
discriminatory, and provides opportunities and equal
treatment for all suppliers in the procedures. It defines
clear terms of cooperation between the NLB Group,
bidders, suppliers, and external contractors, which all
parties are required to follow.
NLB Group members engage regularly with suppliers’
legal representatives to maintain appropriate business
relationships and to ensure that suppliers understand and
comply with sustainability-related requirements.
The Group is committed to supporting local economies
and the well-being of local communities. Therefore, it
aims to cooperate with local suppliers whenever this is
consistent with its targets and policies. Local suppliers
are defined as entities registered in countries where the
NLB Group operates (Slovenia, Croatia, Serbia, Bosnia
and Herzegovina, Montenegro, North Macedonia, and
Kosovo). Partnering with local suppliers also reduces
transport costs and contributes to reducing emissions.
The Standard requires the procurement process to follow
good governance principles, including compliance with
contractual payment dates and avoiding payments
to sanctioned individuals. For banking members, the
standard payment term is 60 days from the invoice date,
with shorter terms (45, 30, 15 days) possible if agreed.
These terms apply to all suppliers, including SMEs, across
all countries. The company has a system in place for
reviewing and verifying invoices to ensure payments are
made on time. In 2025, there were no legal proceedings
related to payment delays.
Sustainability due diligence
In line with the Standard, all procurement procedures
require suppliers to operate ethically and responsibly.
Suppliers and their subcontractors must prevent
harmful practices, including corruption, bribery, and
discrimination, and comply with all sustainability-related
requirements set by the NLB Group.
Sustainability and related due diligence are integrated
in the procurement procedures as follows:
The supplier selection process starts with a request for
proposal specification of services/goods that will be
subject of purchase, which also include sustainability-
related requirements, such as green electricity, office
paper with an FSC certificate, electric cars, etc.
All bidders are required to complete a questionnaire that
serves as a formal tool for gathering information on their
environmental and social practices, ethical and business
conduct, anti-terrorism measures, and compliance with
human rights requirements. These requirements include
preventing human trafficking, forced labour, slavery-like
working or living conditions, and the exploitation of child
labour under the age of 15; ensuring safe and healthy
working conditions; respecting freedom of association
and collective bargaining; providing a living wage and
fair remuneration; and guaranteeing equal treatment
without discrimination. The questionnaire also covers
relevant internal training and governance practices of
bidders and suppliers.
In addition, suppliers are asked about their potential
to further develop their business activities – such as
creating additional employment opportunities arising
from cooperation or contractual relationships with
the Group – thereby supporting broader efforts to
reduce unemployment.
To qualify as suppliers, bidders must meet a set of
legal, financial and non-financial criteria, including
sustainability-related requirements, and demonstrate
compliance with predefined standards. In addition to
evaluating questionnaires, procurement officers carry
out further monitoring activities, such as reviewing
media coverage related to bidders and suppliers. If
these criteria and standards are not met, the bidder is
not selected.
Sustainability matters are also included in the General
Provisions of the Agreement (GPA), which most
suppliers sign together with the purchase contract.
By doing so, suppliers commit to fulfilling their
contractual obligations in line with a comprehensive
set of required environmental, social and governance
practices, including the protection of human rights
within their operations and throughout their supply
chains. The GPA further stipulates that suppliers’
employees or subcontractors may report any cases
of non-compliance with these commitments through
NLB’s grievance mechanism, with NLB ensuring full
confidentiality and the protection of whistle-blowers’
identities in accordance with its internal policy.
Suppliers with significant levels of engagement and
procurement value undergo an annual extended
assessment of their relationship with the respective
NLB Group member, including an evaluation of their
sustainability practices. In 2025, the assessment
threshold was set at EUR 100,000. Suppliers
achieving low scores are required to prepare
improvement measures, and the implementation
of these measures is monitored by relevant
procurement officers.
In addition, a comprehensive due diligence review
is performed every 3 years. This assessment covers
most suppliers whose annual spend exceeds the
predetermined threshold (ranging from EUR 10,000
to 35,000 in 2024, and adjusted to EUR 10,000 to
100,000 in mid-2025, depending on the size of the
NLB Group banking member).
334
Based on the completed questionnaire reviews and due
diligence findings, the NLB Group banking members
identify any potential or actual regulatory breaches,
violations, or risks in suppliers’ operations. Where such
issues are identified, corrective measures are agreed
upon, and suppliers must address them within the
agreed timeline. If a supplier – potential or existing
– fails to ensure compliance with sustainability
requirements, including human rights, or does not
implement the agreed corrective measures, the
NLB Group banking member will either refrain
from entering into cooperation or terminate the
contract, respectively.
The procurement procedures also apply to human-
rights-related matters, including workers’ rights. The
NLB Group banking members assess whether potential
or existing suppliers respect and uphold human rights,
including workers’ rights, and evaluate any risks
associated with these areas.
The general approach is stipulated in the Group’s
human rights policy and the procurement Standard.
Since their adoption NLB, these documents have
already been implemented and harmonised across all
banking members, while harmonisation in other Group
members is still underway.
The NLB Group members expect their suppliers to
comply not only with financial requirements, but also
with non-financial and ESG obligations, including:
acting in compliance with regulations on environment
and energy saving, health, security, safety at work,
social security, and respecting labour law (including
collective agreements);
ensuring compliance with at least the following in
its operations (and throughout their supply chains):
the right to freely choose employment, prohibition of
child labour, prohibition of discrimination, prohibition
of illegal work, the right to fair payment, the right to
appropriate working hours, the right to organise and
join trade unions and engage in collective bargaining,
the right to respect one’s personality and dignity, the
right to health and safety, and the right to diversity;
when performing their business activities or business
activities of their subcontractors on any market, the
suppliers must operate in an ethical and socially
responsible manner and provide measures not to
use child labour, forced labour or slavery-like working
conditions, and not to violate any human rights in
any way.
These requirements are embedded in the due diligence
questionnaires that each bidder must complete at
the start of the procurement process, confirming that,
alongside other ESG requirements, human-rights-related
requirements are also met. In addition, suppliers must
confirm that they act in accordance with the general
terms and conditions of the contract, the NLB Group Code
of Conduct, and other internal regulations governing
responsible business practices. If these requirements are
not met, the bidder is not selected.
Due diligence reviews are carried out before a contract
is signed and whenever non-compliance with legal and
sustainability-related requirements is identified during the
contractual period. If suppliers fail to respect human rights
or cannot guarantee compliance for any reason, they
cannot collaborate with the NLB Group banking members.
Furthermore, the NLB Group banking members conduct
supplier reviews at least every three years. As part of
this process, suppliers must provide information on their
compliance with human-rights-related expectations,
including the prohibition of child labour, forced or
compulsory labour, and other social impacts. In 2025,
the scope of monitoring was expanded to include
potential indicators of human trafficking.
Grievance mechanism
As part of the due diligence process, the NLB Group
assesses whether suppliers have established effective
mechanisms for anonymously reporting and addressing
labour law violations, significant negative impacts
on workers in the value chain, other irregularities,
and breaches of regulations, and whether corrective
measures are ensured.
Before signing a contract, each potential supplier must
provide information on their established mechanisms
for anonymously reporting and addressing these
issues. If a supplier cannot provide this assurance, they
must submit additional clarification. If, after reviewing
the additional clarification, it is determined that the
supplier lacks an adequate reporting channel, a
reporting channel managed by an NLB Group member
is included in the supplier contract. The supplier
must then demonstrate that all employees have
been duly informed of this reporting channel. If this
requirement cannot be fulfilled, the potential supplier
is disqualified.
Suppliers’ employees may also report violations online
via NLB Whistler, a reporting channel that ensures
complete anonymity and broad accessibility. If the
company employs only one person, this requirement
does not apply.
Additionally, certain NLB Group banking members
provide dedicated e-mail addresses for reporting
irregularities. These are regularly monitored and reports
– submitted either anonymously or with personal data –
are reviewed and addressed accordingly.
For a detailed description of the whistleblowing
mechanism, please refer to the chapter
Progress
NLB Group has adopted a zero-tolerance approach to
harmful supplier practices, including corruption, bribery,
and discrimination, and non-compliance with the
sustainability-related requirements set out by the NLB
Group and described in previous chapters.
The annual due diligence conducted in 2025 included
most suppliers of the Group whose annual spend
exceeded the predetermined threshold (ranging from
EUR 10,000 to EUR 35,000, depending on the size of
the NLB Group banking member) and all new suppliers
with contracts signed in last three years (2024). In total,
the NLB Group carried out 758 due diligence reviews
(393 in 2024), representing 63.12% of spend based on the
procurement process (compared to 56.80% in 2024).
In 2025, regular reviews and due diligence activities
found no harmful practices, environmental or social
impacts, human rights violations, or cases of child or
forced labour in supplier operations. Consequently,
no supplier relationships within the NLB Group
were terminated.
APPENDICES
336
Appendix 1: EU Taxonomy Regulation Disclosures
(Environmental Information)
Regulatory disclosure requirement in accordance with article 8
of the EU taxonomy regulation
The EU Taxonomy is a classification system designed to
determine the environmental sustainability of economic
activities within the European Union. For banks, it serves
as a crucial framework for evaluating and disclosing the
environmental impact of their investments and lending
practices. By adhering to the EU Taxonomy, banks
can identify and prioritize investments that contribute
to environmental objectives, such as climate change
mitigation and adaptation. This taxonomy provides
clear criteria and standards, enabling banks to assess
the alignment of their portfolios with sustainable
goals, mitigate risks associated with environmentally
harmful activities, and support the transition to a more
sustainable economy.
Compliance with the EU Taxonomy is mandated under
Article 8 and Article 10 of Regulation (EU) 2020/852
of the European Parliament and of the Council of 18
June 2020 on the establishment of a framework to
facilitate sustainable investment, amending Regulation
(EU) 2019/2088. EU Taxonomy reporting has been
prepared in accordance with Delegated Regulations
(EU) 2021/2178, (EU) 2021/2139 and (EU) 2023/2486 as
applicable on 31 December 2025.
Green Asset Ratio (GAR)
The Green Asset Ratio (GAR) within the framework
of the EU Taxonomy measures the proportion of a
bank’s assets that meet the criteria for environmentally
sustainable economic activities. This ratio serves as a
key metric for stakeholders to assess how much of a
bank’s portfolio supports environmental sustainability
objectives. Banks are required to report their GAR
as part of their sustainability reporting obligations,
ensuring transparency and accountability in their
sustainability efforts.
However, while the Green Asset Ratio enhances
transparency, it does not fully capture the transition
efforts of banks. A substantial portion of the Group’s
portfolio is excluded—for example, loans to smaller
companies and international non-EU business—
meaning the actual number of aligned activities is
higher. Furthermore, banks rely on counterparties for
data, and since many of these entities are at the early
stages of their green transformation, they may struggle
to evaluate their own sustainability. Therefore, GAR
should be analysed alongside additional disclosed
metrics and other relevant information on NLB Group’s
efforts to finance the transition.
The KPI covers banking-book assets in scope
of EU Taxonomy Article 8 (mainly loans to NFRD/CSRD
reporters). It excludes exposures out of scope (e.g.,
central banks, sovereigns, trading book, derivatives).
We use Article 8 statements from counterparties as
the primary data source. “Taxonomy-aligned” means
a substantial contribution, no significant harm, and
minimum safeguards compliance. The scope
expanded over time from climate to the other
environmental objectives.
We are not required to disclose quantitative Taxonomy
KPIs for trading exposures. We give a qualitative
view instead. Trading portfolios serve liquidity and
risk management needs. Taxonomy-relevant content
is limited and controlled through internal limits and
product governance. We aim to tighten policy links
to the Taxonomy over time and track composition
and trends.
NLB approach to disclosures is to maintain unified
approach to disclosures. As banking regulation and
sustainability reporting are not aligned yet, banking
regulation compliance is in our focus. In Pillar III report,
we disclose the GAR only for the first two climate
objectives, based on Pillar 3 methodology. This creates
a methodological difference between the climate-GAR
and any “total” GAR. For 2025, the difference is not
material because alignment under the other four
objectives based on counterparty Article 8 is very low.
Our Calculation Approach
The Green Asset Ratio (GAR) is calculated as identified
taxonomy-aligned assets (numerator) divided by
total assets covered by the KPI (denominator).
Data
as of the cut-off date 31.12.2025 was used. Exposures
towards central banks, central governments,
supranational entities, and the bank’s trading
portfolio are excluded from both the numerator and
denominator, as they are not covered by the KPI.
Exposures to regional and local public authorities and
state-controlled entities, where the use of proceeds is
unknown, are also excluded from both the numerator
and denominator.
We have disclosed information related to all six
environmental objectives where actual data directly
published by counterparties is available.
To assess Taxonomy-related KPIs for non-financial
undertakings (CSRD corporates, i.e., corporates subject
to non-financial reporting requirements, including
337
taxonomy reporting), we use publicly available
information on the percentage of eligibility and
alignment of counterparties’ turnover-based (turnover)
and capital expenditure-based (CAPEX) metrics. the
Green Asset Ratio (GAR) flow disclosure includes all
newly acquired exposures throughout the year.
Explanations of the nature and objectives of
Taxonomy-aligned economic activities and the
evolution of the Taxonomy-aligned economic
activities over time, starting from the second year of
implementation, distinguishing between business-
related and methodological and data-related
elements
To determine household eligibility for KPIs, we consider
the entire portfolio of mortgage loans, with assets
subject to energy efficiency rules. For alignment KPIs
on the household portfolio, we focus on the “Purchase
and Ownership of Buildings” category under Delegated
Regulation 2021/2139, excluding the “Renovation”
category due to the lack of specific information to
identify green loans. We also include the financing of
the purchases of electric vehicles for households as
taxonomy -aligned asset.
Description of the compliance with Regulation (EU)
2020/852 in the financial undertaking’s business
strategy, product design processes and engagement
with clients and counterparties
NLB Group as financial institution, includes Regulation
(EU) 2020/852
in Business strategy, service providing
and engagement with clients through different
approaches, for example through due diligence of
clients as well issuing for example Green Bond. More
detailed description can be found in Sustainability
Statement (Chapters Sustainable Finance, Transition
Plan and S3 - Affected Communities.
Criteria for Buildings:
For buildings built before December 31, 2020:
building must have at least an energy performance
class A. Alternatively, it must be within the upper 15%
of the national or regional building stock in terms of
operational primary energy demand, demonstrated
by appropriate evidence comparing the asset’s
performance to national or regional benchmarks for
buildings constructed before December 31, 2020. This
distinction applies separately to residential and non-
residential buildings.
For buildings constructed after December 31, 2020:
building must meet the criteria set out in Section 7.1 of
this Annex, applicable at the time of purchase.
For large non-residential buildings
(with a rated
thermal input for heating systems, combined space
heating and ventilation systems, air-conditioning
systems, or combined air-conditioning and ventilation
systems above 290 kW), the building must be subject to
energy performance monitoring and assessment.
For credit institutions that are not required to disclose
quantitative information for trading exposures,
qualitative information on the alignment of trading
portfolios with Regulation (EU) 2020/852, including
overall composition, trends observed, objectives and
policy.
NLB Group is not required to disclose
quantitative information on trading exposures,
qualitative information that demonstrates how our
trading portfolios align with Regulation (EU) 2020/852
are disclosed in Sustainability Statement chapter
ESG Bonds in the Group’s banking book debt
securities portfolio.
Additional or complementary information in support
of the financial undertaking’s strategies and the
weight of the financing of Taxonomy-aligned
economic activities in their overall activity
approach toward financing of Taxonomy aligned
economic activities are described in the chapter
E1 - Climate Change.
Table 125:
Summary of KPIs to be disclosed by credit institutions under Article 8 Taxonomy Regulation
Total environmentally
sustainable assets (Turnover)
(in 000 EUR)
KPI (Turnover
- based)
KPI (Capex - based)
% coverage
(over total assets)
% of assets excluded from
the numerator of the GAR
(Article 7(2) and (3) and
Section 1.1.2. of Annex V)
% of assets excluded from
the denominator of the GAR
(Article 7(1) and Section 1.2.4
of Annex V)
Main KPI
Green asset ratio (GAR) stock
346,317
1.59%
1.58%
69.84%
41.58%
30.16%
Total environmentally
sustainable activities
(Turnover)(in 000 EUR)
KPI (Turnover
- based)
KPI (Capex - based)
% coverage
(over total assets)
% of assets excluded from the
numerator of the GAR (Article
7(2) and (3) and Section 1.1.2.
of Annex V)
the denominator of the GAR
(Article 7(1) and Section 1.2.4
Additional KPIs
GAR (flow)
78,719
1.02%
1.10%
67.41%
43.96%
32.59%
Trading book
Financial guarantees
4,799
8.97%
13.88%
Assets under management
Fees and commissions income
(i) Share (%) of assets covered by the KPI over total assets.
(ii) Based on the Turnover KPI of the counterparty.
(iii) Based on the CapEx KPI of the counterparty.
(iv) The KPIs related to the Trading Book and Fees and Commissions Income are due for reporting from year 2026.
338
Table 126:
Assets for the calculation of GAR (TURNOVER)_1/8
31 December 2025
(in 000 EUR)
Total [gross]
carrying amount
Climate Change Mitigation (CCM)
Climate Change Adaptation (CCA)
Sustainable Use and Protection of Water and
Marine Resources (SST)
Of which towards taxonomy relevant sectors
(Taxonomy-eligible)
Of which towards taxonomy relevant
sectors (Taxonomy-eligible)
Of which towards taxonomy relevant
sectors (Taxonomy-eligible)
Of which environmentally sustainable
(Taxonomy-aligned)
Of which environmentally
sustainable (Taxonomy-aligned)
Of which environmentally
sustainable (Taxonomy-aligned)
Of which
Use of
Proceeds
Of which
transitional
Of which
enabling
Of which
Use of
Proceeds
Of which
enabling
Use of
Proceeds
enabling
GAR - Covered assets in both
numerator and denominator
8,834,851
4,918,008
346,221
203,521
766
100,258
Loans and advances, debt securities
and equity instruments not HfT
eligible for GAR calculation
8,799,300
4,918,008
346,221
203,521
766
100,258
Financial undertakings
2,687,642
326,582
37,090
Credit institutions
2,213,733
326,582
37,090
Loans and advances
508,442
Debt securities, including UoP
1,705,291
326,582
37,090
Equity instruments
Other financial corporations
473,909
of which investment firms
Loans and advances
Debt securities, including UoP
Equity instruments
of which
11,684
299
11,385
of which insurance undertakings
12,315
4,220
7,693
402
Non-financial undertakings
688,610
172,667
105,610
766
100,258
683,848
172,557
105,610
766
100,258
4,762
110
Households
5,155,752
4,418,759
203,521
203,521
of which loans collateralised by
residential immovable property
4,370,983
4,370,983
155,745
155,745
of which building renovation loans
of which motor vehicle loans
784,769
47,776
47,776
47,776
Local governments financing
267,296
Housing financing
Other local government financing
267,296
31
Collateral obtained by taking
possession: residential and
commercial immovable properties
35,551
32
Assets excluded from the
numerator for GAR calculation
(covered in the denominator)
13,003,372
339
Table 127:
Assets for the calculation of GAR (TURNOVER)_2/8
Total [gross]
carrying amount
Climate Change Mitigation (CCM)
Climate Change Adaptation (CCA)
Sustainable Use and Protection of
Water and Marine Resources (SST)
Of which towards taxonomy relevant sectors
(Taxonomy-eligible)
Of which environmentally sustainable
(Taxonomy-aligned)
Use of
Proceeds
transitional
enabling
Use of
Proceeds
enabling
Financial and Non-
financial undertakings
6,904,288
SMEs and NFCs (other than
SMEs) not subject to NFRD
disclosure
obligations
2,924,413
35
2,917,004
36
of which loans collateralised by
commercial immovable property
37
of which building renovation loans
Debt securities
6,342
39
1,067
Non-EU country counterparties
not subject to NFRD
disclosure obligations
3,979,875
3,971,093
42
Debt securities
6,375
2,407
44
Derivatives
71,346
45
On demand interbank loans
46
Cash and cash-related assets
582,015
Other categories of assets (e.g.
Goodwill, commodities etc.)
5,445,723
48
Total GAR assets
21,838,223
4,918,008
346,221
203,521
766
100,258
Assets not covered for
GAR calculation
9,432,489
Central governments and
Supranational issuers
5,687,703
51
Central banks exposure
3,738,260
52
Trading book
6,526
53
31,270,712
4,918,008
346,221
Off-balance sheet exposures - Undertakings subject to NFRD disclosure obligations
54
Financial guarantees
53,499
6,633
4,799
371
55
Assets under management
56
Of which debt securities
57
Of which equity instruments
340
Table 128:
Assets for the calculation of GAR (TURNOVER)_3/8
Transition to a Circular
Economy (CE)
Pollution Prevention
and Control (PC)
Protection and Restoration of Biodiversity
and Ecosystems (Ecos)
GAR - Covered assets in both
numerator and denominator
41,649
96
3,872
4,963,534
346,317
Loans and advances, debt
securities and equity instruments
not HfT eligible for GAR calculation
41,649
96
3,872
4,963,534
346,317
Financial undertakings
326,582
37,090
Credit institutions
326,582
37,090
Other financial corporations
of which investment firms
of which
of which insurance undertakings
Non-financial undertakings
41,649
96
3,872
218,193
105,706
41,649
96
3,872
218,083
105,706
110
Households
4,418,759
residential immovable property
4,370,983
155,745
155,745
of which motor vehicle loans
47,776
47,776
Local governments financing
Housing financing
Other local government financing
31
Collateral obtained by taking
possession: residential and
commercial immovable properties
32
Assets excluded from the
numerator for GAR calculation
(covered in the denominator)
341
Table 129:
Assets for the calculation of GAR (TURNOVER)_4/8
Transition to a Circular
Economy (CE)
Pollution Prevention
and Control (PC)
Protection and Restoration of Biodiversity
and Ecosystems (Ecos)
Of which environmentally sustainable (Taxonomy-
aligned)
Financial and Non-
financial undertakings
SMEs and NFCs (other than
SMEs) not subject to NFRD
disclosure
obligations
35
commercial immovable property
37
39
Non-EU country counterparties
not subject to NFRD
disclosure obligations
On demand interbank loans
46
Cash and cash-related assets
Other categories of assets (e.g.
Goodwill, commodities etc.)
48
Total GAR assets
41,649
96
3,872
4,963,534
346,317
Assets not covered for
GAR calculation
Central governments and
Supranational issuers
51
Central banks exposure
52
53
4,963,534
346,317
Off-balance sheet exposures - Undertakings subject to NFRD disclosure obligations
54
68
6,703
4,799
371
55
56
Of which debt securities
Of which equity instruments
342
Table 130:
Assets for the calculation of GAR (TURNOVER)_5/8
31 December 2024
Mitigation (CCM)
Adaptation (CCA)
Sustainable Use and Protection of
Water and Marine Resources (SST)
7,158,131
4,163,554
252,932
100,151
640
14,495
5,967
5,967
437
Loans and advances, debt securities
and equity instruments not HfT
eligible for GAR calculation
7,112,482
4,163,554
252,932
100,151
640
14,495
5,967
5,967
437
2,208,690
250,162
20,702
1,805,874
250,162
20,702
450,707
1,355,167
250,162
20,702
402,816
of which
10,954
4,433
6,521
11,492
3,490
7,694
308
841,530
194,094
132,079
640
14,495
5,967
437
772,855
193,978
132,079
14,495
437
68,675
116
3,850,031
3,719,298
100,151
100,151
3,717,814
3,717,814
98,667
98,667
132,217
1,484
1,484
1,484
212,231
212,231
31
45,649
12,110,723
343
Table 131:
Assets for the calculation of GAR (TURNOVER)_6/8
31 December 2024
Mitigation (CCM)
Adaptation (CCA)
6,076,799
2,597,922
2,597,905
39
3,478,877
3,467,330
9,135
2,412
71,418
46
540,282
5,422,224
48
19,268,854
4,163,554
252,932
100,151
14,495
437
8,596,041
4,999,206
3,577,239
19,596
53
27,864,895
4,163,554
252,932
54
77,904
669
3,191
3,191
234
55
56
344
Table 132:
Assets for the calculation of GAR (TURNOVER)_7/8
Transition to a Circular Economy (CE)
Pollution Prevention and Control (PC)
302
75
4,169,834
258,974
14,932
302
75
4,169,834
258,974
14,932
250,162
20,702
250,162
20,702
of which
302
200,374
138,121
14,932
302
200,258
138,121
14,932
116
3,719,298
3,717,814
98,667
98,667
1,484
1,484
345
Table 133:
Assets for the calculation of GAR (TURNOVER)_8/8
Of which environmentally sustainable (Taxonomy-
aligned)
46
Other categories of assets (e,g,
Goodwill, commodities etc,)
4,169,834
258,974
14,932
53
4,169,834
258,974
54
70
3,930
3,233
234
346
Table 134:
GAR sector information (TURNOVER) _1/2
Sustainable Use and Protection of Water
and Marine Resources (SST)
Non-Financial
corporates
(Subject to NFRD)
SMEs and other NFC
Non-Financial
corporates
(Subject to NFRD)
SMEs and other NFC
Non-Financial corporates
[Gross] carrying amount
[Gross] carrying amount
environmentally
(CCM)
environmentally
(CCM)
(CCA)
(CCA)
(SST)
(SST)
Breakdown by sector - NACE 4-digit level (code and label)
02.10
Silviculture and other
forestry activities
20.16
Manufacture of plastics
in primary forms
13,368
21.20
Manufacture of pharmaceutical
preparations
24.42
Aluminium production
18,469
4,584
25.50
Forging and shaping metal
and powder metallurgy
28,905
33.17
Maintenance and repair of
other transport equipment
35.12
Transmission of electricity
55,775
35.13
Distribution of electricity
134,745
35.14
Trade of electricity
35.30
Steam and air conditioning supply
49,839
36.00
Water collection,
treatment, and supply
7,495
42.12
Construction of railways and
underground railways
5,038
43.99
180
47.30
Retail sale of automotive
fuel in specialized stores
62,895
49.20
Freight rail transport
23,898
49.31
Urban and suburban
passenger land transport
15,578
49.50
Pipeline transport
19,139
52.10
Cargo handling
52.21
Supporting service activities
in land transport
129,547
53.10
Universal postal service activities
55.10
Hotels and similar
accommodation activities
7,181
61.10
Wired telecommunications
activities
70,235
64.20
Activities of holding companies
68.20
70.10
Activities of head offices
9,204
71.12
Other engineering activities and
related technical consultancy
347
Table 135:
GAR sector information (TURNOVER) _2/2
corporates (Subject
to NFRD)
SMEs and other
NFC not subject
to NFRD
SMEs and other
NFC not subject
to NFRD
to NFRD
corporates (Subject
to NFRD)
to NFRD
[Gross] carrying
amount
[Gross] carrying
amount
amount
amount
amount
sustainable (CE)
sustainable (CE)
sustainable (PC)
sustainable (PC)
(Ecos)
(Ecos)
Breakdown by sector - NACE 4 digits level (code and label)
02.10
Silviculture and other
forestry activities
20.16
Manufacture of plastics
in primary forms
13,368
21.20
Manufacture of
pharmaceutical
preparations
24.42
Aluminium production
18,469
4,584
25.50
Forging and shaping
metal and powder
metallurgy
28,905
33.17
Maintenance and
repair of other
transport equipment
35.12
Transmission of
electricity
55,775
35.13
Distribution of electricity
134,745
35.14
Trade of electricity
35.30
Steam and air
conditioning supply
49,839
36.00
Water collection,
treatment, and supply
7,495
42.12
Construction of
railways and
underground railways
5,038
43.99
180
47.30
Retail sale of automotive
fuel in specialized stores
62,895
49.20
23,898
49.31
passenger land
transport
15,578
49.50
Pipeline transport
19,139
52.10
Cargo handling
32,302
32,302
52.21
Supporting service
activities in land
transport
129,547
53.10
Universal postal
service activities
55.10
Hotels and similar
accommodation
7,181
61.10
Wired
telecommunications
70,235
64.20
Activities of holding
68.20
70.10
Activities of head offices
9,204
71.12
Other engineering
activities and related
technical consultancy
348
Table 136:
GAR KPI stock (TURNOVER) _1/6
% (compared to total covered
assets in the denominator)
Sustainable Use and Protection of Water
and Marine Resources (SST)
Proportion of total covered assets funding taxonomy
relevant sectors (Taxonomy-eligible)
Proportion of total covered assets funding taxonomy
relevant sectors (Taxonomy-eligible)
Proportion of total covered assets
funding taxonomy relevant sectors
Proportion of total covered
assets funding taxonomy relevant
sectors (Taxonomy-aligned)
Proportion of total covered assets
funding taxonomy relevant
sectors (Taxonomy-aligned)
Of which Use
of Proceeds
Of which Use
of Proceeds
22.52%
1.59%
0.93%
0.00%
0.46%
0.00%
0.00%
1.50%
0.17%
1.50%
0.17%
1.50%
0.17%
of which
0.79%
0.48%
0.46%
0.79%
0.48%
0.46%
20.23%
0.93%
0.93%
20.02%
0.71%
0.71%
0.22%
0.22%
0.22%
22.52%
1.59%
0.93%
0.46%
349
Table 137:
GAR KPI stock (TURNOVER) _2/6
% (compared to total covered
assets in the denominator)
funding taxonomy relevant sectors
0.19%
0.19%
0.19%
0.19%
350
Table 138:
GAR KPI stock (TURNOVER) _3/6
Proportion of total
assets covered
Proportion of total covered assets funding
taxonomy relevant sectors
Proportion of total covered assets funding
taxonomy relevant sectors
Loans and advances. debt securities
0.02%
22.73%
1.59%
0.93%
0.46%
28.14%
1.50%
0.17%
8.59%
7.08%
1.63%
Debt securities. including UoP
5.45%
1.52%
Debt securities. including UoP
0.04%
0.04%
0.04%
0.01%
0.02%
0.02%
1.00%
0.48%
2.20%
0.02%
1.00%
0.48%
2.19%
20.23%
16.49%
20.02%
0.71%
0.71%
13.98%
0.22%
0.22%
2.51%
0.85%
0.85%
0.11%
22.73%
69.84%
351
Table 139:
GAR KPI stock (TURNOVER) _4/6
funding taxonomy relevant
Loans and advances. debt securities
21.61%
1.31%
0.52%
0.08%
0.03%
0.03%
1.30%
0.11%
1.30%
0.11%
1.30%
0.11%
1.01%
0.69%
0.08%
0.03%
0.03%
1.01%
0.69%
0.08%
0.03%
19.30%
19.29%
0.51%
0.51%
0.01%
0.01%
0.01%
21.61%
1.31%
0.08%
352
Table 140:
GAR KPI stock (TURNOVER) _5/6
353
Table 141:
GAR KPI stock (TURNOVER) _6/6
Proportion of total
assets covered
Use of P
roceeds
21.64%
1.34%
25.52%
1.30%
0.11%
7.93%
1.30%
6.48%
1.62%
4.86%
1.45%
0.04%
0.04%
1.04%
0.72%
3.02%
1.04%
0.72%
2.77%
0.25%
19.30%
13.82%
19.29%
0.51%
0.51%
13.34%
0.47%
0.76%
0.76%
0.16%
21.64%
1.34%
69.15%
354
Table 142:
GAR KPIs FlowT _1/3
% (compared to flow of
total eligible assets)
relevant sectors (Tax onomy-eligible)
Proportion of total covered
assets funding taxonomy relevant
45.74%
2.93%
2.17%
0.15%
10.69%
1.27%
11.65%
1.38%
18.01%
2.14%
30.22%
9.76%
4.83%
30.22%
9.76%
4.83%
71.99%
3.82%
3.82%
100.00%
3.56%
3.56%
4.45%
4.45%
4.45%
15.91%
1.02%
0.76%
0.05%
355
Table 143:
GAR KPIs FlowT _2/3
% (compared to flow of
total eligible assets)
relevant sectors (Taxonomy-aligned)
relevant sectors (Taxonomy-aligned)
356
Table 144:
GAR KPIs FlowT _3/3
taxonomy relevant sectors (Taxonomy-eligible)
taxonomy relevant sectors (Taxonomy-eligible)
Of which enabling
45.74%
2.93%
2.17%
0.15%
23.45%
10.69%
1.27%
8.62%
11.65%
1.38%
7.91%
2.80%
18.01%
2.14%
5.11%
30.22%
9.76%
4.83%
30.22%
9.76%
4.83%
71.99%
3.82%
3.82%
13.32%
100.00%
3.56%
3.56%
9.42%
4.45%
4.45%
3.90%
0.80%
0.80%
15.91%
1.02%
0.76%
0.05%
67.41%
357
Table 145:
KPI off-balance sheet exposures (CAPEX) _1/3
% (compared to total eligible
off-balance sheet assets)
Financial guarantees (FinGuar KPI)
12.398%
8.970%
0.000%
0.007%
0.693%
0.002%
0.000%
0.000%
0.000%
0.000%
Assets under management (AuM KPI)
Table 146:
KPI off-balance sheet exposures (CAPEX) _2/3
% (compared to total eligible
off-balance sheet assets)
Financial guarantees (FinGuar KPI)
0.127%
0.002%
Assets under management (AuM KPI)
Table 147:
KPI off-balance sheet exposures (CAPEX) _3/3
12.529%
8.970%
0.007%
0.693%
358
Table 148:
Assets for the calculation of GAR (CAPEX)_1/8
8,834,851
4,938,135
345,919
49,556
8,799,300
4,938,135
345,919
49,556
2,687,642
321,788
33,720
2,213,733
321,788
33,720
508,442
1,705,291
321,788
33,720
473,909
11,684
299
11,385
12,315
4,220
7,693
402
688,610
197,588
108,678
49,556
683,848
195,436
108,678
49,556
4,762
2,152
5,155,752
4,418,759
4,370,983
4,370,983
155,745
784,769
267,296
267,296
35,551
13,003,372
359
Table 149:
Assets for the calculation of GAR (CAPEX)_2/8
6,904,288
2,924,413
2,917,004
6,342
1,067
3,979,875
3,971,093
6,375
2,407
71,346
582,015
Other categories of assets (e,g,
Goodwill, commodities etc,)
5,445,723
21,838,223
4,938,135
345,919
49,556
9,432,489
5,687,703
3,738,260
6,526
31,270,712
4,938,135
345,919
53,499
20,664
7,426
360
Table 150:
Assets for the calculation of GAR (CAPEX)_3/8
Protection and Restoratibon of Biodiversity
Of which towards taxonomy
Of which towards taxonomy
44,064
1,623
4,983,822
345,919
Loans and advances, debt
securities and equity instruments
not HfT eligible for GAR calculation
44,064
1,623
4,983,822
321,788
33,720
321,788
33,720
44,064
1,623
243,275
108,678
44,064
1,623
241,123
108,678
2,152
4,418,759
361
Table 151:
Assets for the calculation of GAR (CAPEX)_4/8
44,064
1,623
4,983,822
4,983,822
20,695
7,426
362
Table 152:
Assets for the calculation of GAR (CAPEX)_5/8
7,158,131
4,103,099
218,652
2,610
3,682
21,015
21,015
7,112,482
4,103,099
218,652
2,610
3,682
21,015
21,015
2,208,690
228,905
19,501
1,805,874
228,905
19,501
450,707
1,355,167
228,905
19,501
402,816
10,954
4,433
6,521
11,492
3,490
7,694
308
841,530
154,896
99,000
2,610
3,682
21,015
772,855
154,098
99,000
2,610
3,682
20,504
20,504
68,675
798
511
511
3,850,031
3,719,298
3,717,814
3,717,814
98,667
132,217
212,231
212,231
45,649
12,110,723
363
Table 153:
Assets for the calculation of GAR (CAPEX)_6/8
6,076,799
2,597,922
2,597,905
3,478,877
3,467,330
9,135
2,412
71,418
540,282
5,422,224
19,268,854
4,103,099
218,652
2,610
3,682
8,596,041
4,999,206
3,577,239
19,596
27,864,895
4,103,099
218,652
77,904
4,183
10,247
10,247
364
Table 154:
Assets for the calculation of GAR (CAPEX)_7/8
943
905
4,125,064
240,572
3,696
943
905
4,125,064
240,572
3,696
228,905
19,501
228,905
19,501
943
905
176,861
120,920
3,696
943
905
175,552
120,409
3,696
1,309
511
3,719,298
365
Table 155:
Assets for the calculation of GAR (CAPEX)_8/8
943
905
4,125,064
240,572
3,696
4,125,064
240,572
14,476
10,291
366
Table 156:
GAR sector information (CAPEX) _1/2
to NFRD
(CCM)
(CCM)
(CCA)
(CCA)
(SST)
(SST)
Breakdown by sector - NACE 4 digits level (code and label)
02.10
20.16
Manufacture
of plastics in
primary forms
13,368
21.20
Manufacture of
pharmaceutical
24.42
Aluminium
18,469
11,916
25.50
Forging and shaping
metal and powder
metallurgy
28,905
33.17
Maintenance and
repair of other
transport equipment
35.12
Transmission
of electricity
55,775
35.13
Distribution of
electricity
134,745
93,271
35.14
35.30
Steam and air
conditioning supply
49,839
36.00
treatment,
and supply
7,495
42.12
railways and
underground
railways
5,038
43.99
180
47.30
Retail sale of
automotive fuel in
specialized stores
62,895
49.20
23,898
49.31
passenger land
transport
15,578
49.50
19,139
52.10
32,302
1,444
52.21
Supporting service
activities in land
129,547
53.10
Universal postal
service activities
55.10
accommodation
7,181
61.10
Wired
telecommunications
70,235
64.20
Activities of holding
68.20
70.10
Activities of
head offices
9,204
71.12
Other engineering
activities and
related technical
consultancy
367
Table 157:
GAR sector information (CAPEX) _2/2
Protection and Restoration of
Biodiversity and Ecosystems (Ecos)
to NFRD)
SMEs and
other NFC not
subject to NFRD
SMEs and
other NFC not
subject to NFRD
SMEs and
SMEs and
(CE)
(CE)
(PC)
(PC)
(Ecos)
(Ecos)
02.10
20.16
Manufacture
of plastics in
primary forms
13,368
21.20
24.42
Aluminium
18,469
11,916
25.50
28,905
33.17
35.12
Transmission
of electricity
55,775
35.13
Distribution of
134,745
93,271
35.14
35.30
49,839
36.00
treatment,
and supply
7,495
42.12
underground
railways
5,038
43.99
180
47.30
Retail sale of
automotive fuel in
specialized stores
62,895
49.20
23,898
49.31
15,578
49.50
19,139
52.10
32,302
1,444
52.21
129,547
53.10
55.10
7,181
61.10
Wired
70,235
64.20
68.20
70.10
Activities of
head offices
9,204
71.12
activities and
related technical
consultancy
368
Table 158:
GAR KPI stock (CAPEX) _1/6
22.61%
1.58%
0.23%
1.47%
0.15%
1.47%
0.15%
1.47%
0.90%
0.50%
0.23%
0.89%
0.50%
0.23%
20.23%
20.02%
22.61%
1.58%
0.23%
369
Table 159:
GAR KPI stock (CAPEX) _2/6
0.20%
0.20%
0.20%
0.20%
370
Table 160:
GAR KPI stock (CAPEX) _3/6
Total (CCM)
taxonomy relevant sectors (Taxonomy-aligned)
taxonomy relevant sectors (Taxonomy-aligned)
22.82%
1.58%
0.23%
28.14%
1.47%
8.59%
1.47%
7.08%
1.63%
5.45%
1.52%
1.11%
0.50%
2.20%
1.10%
0.50%
2.19%
20.23%
16.49%
20.02%
13.98%
2.51%
0.85%
0.85%
22.82%
1.58%
69.84%
371
Table 161:
GAR KPI stock (CAPEX) _4/6
21.29%
1.13%
1.19%
0.10%
1.19%
0.10%
1.19%
0.10%
0.80%
0.51%
0.80%
19.30%
19.29%
21.29%
1.13%
372
Table 162:
GAR KPI stock (CAPEX) _5/6
373
Table 163:
GAR KPI stock (CAPEX) _6/6
Total (CCM)
Of which enabling
21.41%
1.25%
25.52%
1.19%
0.10%
7.93%
0.10%
6.48%
1.62%
4.86%
1.45%
0.92%
0.63%
3.02%
0.91%
0.62%
2.77%
0.25%
19.30%
13.82%
19.29%
13.34%
0.47%
0.76%
0.16%
21.41%
1.25%
69.15%
374
Table 164:
GAR KPIs FlowC _1/3
46.20%
3.16%
2.17%
10.82%
1.26%
11.79%
1.37%
18.23%
2.12%
43.78%
17.28%
43.78%
17.28%
71.99%
3.82%
100.00%
16.07%
1.10%
375
Table 165:
GAR KPIs FlowC _2/3
376
Table 166:
GAR KPIs FlowC _3/3
46.20%
3.16%
2.17%
23.45%
10.82%
1.26%
8.62%
11.79%
1.37%
7.91%
2.80%
18.23%
2.12%
5.11%
43.78%
17.28%
43.78%
17.28%
71.99%
13.32%
100.00%
9.42%
3.90%
0.80%
16.07%
1.10%
67.41%
377
Table 167:
KPI off-balance sheet exposures (CAPEX)_1/3
38.625%
13.881%
0.065%
Table 168:
KPI off-balance sheet exposures (CAPEX) _2/3
0.058%
Table 169:
KPI off-balance sheet exposures (CAPEX) _3/3
38.683%
13.881%
0.065%
378
Nuclear and fossil gas reporting
In accordance with Article 8(6), (7) and (8) of the amended Disclosures Delegated Act NLB prepared the exposure to nuclear energy and fossil gas energy sectors i. The
latter act outlines technical screening criteria and conditions under which activities in energy sector are qualified as sustainable under the EU Taxonomy.
To calculate KPI’s, data available for this year's disclosure from NFRD undertakings has been used. Limited data availability for this year resulted from providing
complete and accurate representation of exposures to these activities.
With ongoing advancements in regulatory reporting practices and continual efforts to improve data collection, we anticipate a progressive enhancement in the quality of
available data. This improvement trajectory will facilitate more precise and thorough analyses of exposures related to nuclear energy and fossil gas activities.
Table 170:
Template 1 Nuclear and fossil gas related activities, turnover- and CapEx-based
Nuclear energy related activities
1.
The undertaking carries out, funds or has exposures to research, development, demonstration and deployment of innovative electricity
generation facilities that produce energy from nuclear processes with minimal waste from the fuel cycle.
2.
The undertaking carries out, funds or has exposures to construction and safe operation of new nuclear installations to produce
electricity or process heat, including for the purposes of district heating or industrial processes such as hydrogen production, as well as
their safety upgrades, using best available technologies.
3.
The undertaking carries out, funds or has exposures to safe operation of existing nuclear installations that produce electricity or
process heat, including for the purposes of district heating or industrial processes such as hydrogen production from nuclear energy,
as well as their safety upgrades.
Fossil gas related activities
4.
The undertaking carries out, funds or has exposures to construction or operation of electricity generation facilities that produce
electricity using fossil gaseous fuels.
5.
The undertaking carries out, funds or has exposures to construction, refurbishment, and operation of combined heat/cool and power
generation facilities using fossil gaseous fuels.
6.
The undertaking carries out, funds or has exposures to construction, refurbishment and operation of heat generation facilities that
produce heat/cool using fossil gaseous fuels.
379
Table 171:
Template 2 Taxonomy-aligned economic activities (denominator)
Turnover
Amount and proportion (the information is to be presented in monetary amounts and as percentages)
Climate change mitigation (CCM)
Climate change adaptation (CCA)
Economic activities
Amount
Amount
Amount
1.
Amount and proportion of taxonomyaligned economic activity referred to in Section 4.26 of Annexes I and II
to Delegated Regulation 2021/2139 in the denominator of the applicable KPI
0.00
2.
Amount and proportion of taxonomyaligned economic activity referred to in Section 4.27 of Annexes I and II
to Delegated Regulation 2021/2139 in the denominator of the applicable KPI
0.00
3.
Amount and proportion of taxonomyaligned economic activity referred to in Section 4.28 of Annexes I and II
0.00
4.
Amount and proportion of taxonomyaligned economic activity referred to in Section 4.29 of Annexes I and II
0.00
5.
Amount and proportion of taxonomyaligned economic activity referred to in Section 4.30 of Annexes I and II
0.00
6.
Amount and proportion of taxonomyaligned economic activity referred to in Section 4.31 of Annexes I and II
7.
Amount and proportion of other taxonomy-aligned economic activities not referred
to in rows 1 to 6 above in the denominator of the applicable KPI
100.00%
346,221
8.
Total applicable KP
CAPEX
Amount and proportion (the information is to be presented in monetary amounts and as percentages)
Climate change mitigation (CCM)
Climate change adaptation (CCA)
Economic activities
Amount
Amount
1.
Amount and proportion of taxonomyaligned economic activity referred to in Section 4.26 of Annexes I and II
2.
Amount and proportion of taxonomyaligned economic activity referred to in Section 4.27 of Annexes I and II
3.
Amount and proportion of taxonomyaligned economic activity referred to in Section 4.28 of Annexes I and II
4.
Amount and proportion of taxonomyaligned economic activity referred to in Section 4.29 of Annexes I and II
5.
Amount and proportion of taxonomyaligned economic activity referred to in Section 4.30 of Annexes I and II
6.
Amount and proportion of taxonomyaligned economic activity referred to in Section 4.31 of Annexes I and II
7.
Amount and proportion of other taxonomy-aligned economic activities not referred
to in rows 1 to 6 above in the denominator of the applicable KPI
8.
Total applicable KP
380
Table 172:
Template 3 Taxonomy-aligned economic activities (numerator)
Turnover
1.
to Delegated Regulation 2021/2139 in the nominator of the applicable KPI
2.
to Delegated Regulation 2021/2139 in the nominator of the applicable KPI
3.
4.
5.
6.
7.
Amount and proportion of other taxonomy-aligned economic activities not referred to in rows 1 to 6 above
in the nominator of the applicable KPI
8.
Total amount and proportion of taxonomy-aligned economic activities in the numerator of the applicable KPI
CAPEX
1.
7.
Amount and proportion of other taxonomy-aligned economic activities not referred to in rows 1 to 6 above
in the nominator of the applicable KPI
8.
Total amount and proportion of taxonomy-aligned economic activities in the numerator of the applicable KPI
381
Table 173:
Template 4 Taxonomy-eligible but not taxonomy-aligned economic activities
Turnover
Amount and proportion of taxonomyaxonomyeligible but not taxonomy-aligned
economic activity referred to
in Section 4.26 of Annexes I and II to Delegated Regulation 2021/2139 in the denominator of the applicable KPI
Amount and proportion of taxonomyeligible but not taxonomy-aligned economic activity referred to in
Section 4.27 of Annexes I and II to Delegated Regulation 2021/2139 in the denominator of the applicable KPI
Amount and proportion of taxonomyeligible but not taxonomy-aligned economic activity referred to in
Section 4.28 of Annexes I and II to Delegated Regulation 2021/2139 in the denominator of the applicable KPI
Section 4.29 of Annexes I and II to Delegated Regulation 2021/2139 in the denominator of the applicable KPI
Section 4.30 of Annexes I and II to Delegated Regulation 2021/2139 in the denominator of the applicable KPI
Section 4.31 of Annexes I and II to Delegated Regulation 2021/2139 in the denominator of the applicable KPI
Amount and proportion of other taxonomy eligible but not taxonomy-aligned economic activities not
referred to in rows 1 to 6 above in the denominator of the applicable KPI
4,617,217
4,571,787
8.
Total amount and proportion of taxonomy eligible but not taxonomyaligned economic activities in the
denominator of the applicable KPI
4,617,217
4,571,787
CAPEX
Amount and proportion of taxonomyaxonomyeligible but not taxonomy-aligned
economic activity referred to
in Section 4.26 of Annexes I and II to Delegated Regulation 2021/2139 in the denominator of the applicable KPI
Section 4.27 of Annexes I and II to Delegated Regulation 2021/2139 in the denominator of the applicable KPI
Section 4.28 of Annexes I and II to Delegated Regulation 2021/2139 in the denominator of the applicable KPI
Section 4.29 of Annexes I and II to Delegated Regulation 2021/2139 in the denominator of the applicable KPI
Section 4.30 of Annexes I and II to Delegated Regulation 2021/2139 in the denominator of the applicable KPI
Section 4.31 of Annexes I and II to Delegated Regulation 2021/2139 in the denominator of the applicable KPI
Amount and proportion of other taxonomy eligible but not taxonomy-aligned economic activities not
referred to in rows 1 to 6 above in the denominator of the applicable KPI
4,637,903
4,592,216
Total amount and proportion of taxonomy eligible but not taxonomyaligned economic activities in the
denominator of the applicable KPI
4,637,903
4,592,216
382
Table 174:
Template 5 Taxonomy non-eligible economic activities
Turnover
CAPEX
Amount and proportion of economic activity referred to in row 1 of Template 1 that is taxonomy-non-eligible in accordance
with Section 4.26 of Annexes I and II to Delegated Regulation 2021/2139 in the denominator of the applicable KPI
Amount and proportion of economic activity referred to in row 2 of Template 1 that is taxonomy-non-eligible in accordance
with Section 4.27 of Annexes I and II to Delegated Regulation 2021/2139 in the denominator of the applicable KPI
Amount and proportion of economic activity referred to in row 3 of Template 1 that is taxonomy-non-eligible in accordance
with Section 4.28 of Annexes I and II to Delegated Regulation 2021/2139 in the denominator of the applicable KPI
Amount and proportion of economic activity referred to in row 4 of Template 1 that is taxonomy-non-eligible in accordance
with Section 4.29 of Annexes I and II to Delegated Regulation 2021/2139 in the denominator of the applicable KPI
Amount and proportion of economic activity referred to in row 5 of Template 1 that is taxonomy-non-eligible in accordance
with Section 4.30 of Annexes I and II to Delegated Regulation 2021/2139 in the denominator of the applicable KPI
Amount and proportion of economic activity referred to in row 6 of Template 1 that is taxonomy-non-eligible in accordance
with Section 4.31 of Annexes I and II to Delegated Regulation 2021/2139 in the denominator of the applicable KPI
Amount and proportion of other taxonomy-non-eligible economic activities not referred to in rows 1 to 6 above
in the denominator of the applicable KPI
16,874,689
16,854,401
Total amount and proportion of taxonomy-non-eligible economic activities in the denominator of the applicable KPI
16,874,689
16,854,401
383
Appendix 2: Methodological Outline for
Operational GHG Emissions Calculation
Scope
Reported metrics
Definition
Measurement
units
Reporting units
Methodology and emission factors
Scope 1 - 1.1.1
[natural gas]
Carbon emissions related to
natural gas consumption
m
, kWh-GCV,
MWh-GCV,
conversion
factor from
GCV to NCV is
0.9, conversion
factor from
m
to kWh is
9.47 kWh/m
tCO
eq
Consumption data is obtained in the following accuracy and priority manner:
1. Consumption data as provided on invoices issued by the relevant utility company.
2. In cases where the NLB Group member does not occupy the entire floor, consumption data is provided
either i) by the building manager based on a meter reading, or ii) by the rental provider based on a meter
reading and proportional sharing principle.
3. In cases where data is unavailable or costs are charged on a fixed €/m
basis, a location benchmark is
created [m
/m
] by dividing the location’s consumption [m
] in the same period but a different year by the
occupied floor area [m
].
Each entity’s calculation spreadsheet includes information on how energy-consumption data has been
attributed for each branch.
Emission factors for this category are presented below (Scope 1).
Scope 1 - 1.1.2
[heating oil]
Carbon emissions related to
heating oil consumption
l
eq
Consumption data is obtained from invoices issued by the relevant provider of heating oil.
Each entity’s calculation spreadsheet includes information on how energy-consumption data has been
attributed for each branch.
Emission factors for this category are presented below (Scope 1).
Scope 1 - 1.1.3
[liquid petroleum
gas]
Carbon emissions related
to liquid petroleum
gas consumption
Sm
Consumption data is obtained from invoices issued by the relevant utility company. If another unit used, the
calculation is made in m
(=Sm
).
Scope 1 - 1.1.4
[pellets, biomass]
Zero-emission source
kg
Consumption data is obtained from invoices issued by the relevant pellet provider.
Scope 1 - 1.2
Vehicle fleet
(mobile
combustion)
[gasoline, diesel]
Carbon emissions related to the
NLB Group’s own fleet travel
l, km
Data is obtained in the following accuracy and priority manner:
1. Information on the distance travelled [km], as provided by fleet managers.
2. Consumption data [l] based on invoices from fuel suppliers for each relevant vehicle (reg. plate).
3. Consumption data [l/km], as provided by fleet managers.
Scope 1 - 1.3
Refrigerants
GHG emissions related to
the consumption of gases
intended for cooling purposes
kg
Consumption data is obtained in the following accuracy and priority manner:
1. Consumption data is obtained from invoices for maintenance related to added refrigerant.
2. Refrigerant-quantity data from HVAC system, 10% of annual leakage.
Emission factors based on the IPCC Assessment report AR5.
Scope 2- 2.1
Electricity
Carbon emissions
related to purchased electricity
consumed by the NLB Group
kWh
1. Consumption data is obtained from invoices issued by the relevant utility company.
2. In cases where the NLB Group member does not occupy the entire floor, consumption data is provided
either i) by the building manager based on a meter reading, or ii) the rental provider based on a meter
reading and proportional sharing principle.
3. In cases where data is unavailable or costs are charged on a fixed €/m
basis, a location benchmark is
created [kWh/m
] by dividing the location’s consumption [kWh] in the same period but a different year by the
occupied floor area [m
].
Energy-mix data with regard to electric-energy production sources is obtained in the following accuracy and
priority manner:
1. Data as provided by electricity suppliers.
2. Where electricity suppliers do not provide this data, national electricity energy-mix data is used.
For electric vehicles, a location-based emissions factor is used as there is no data on electricity source for EV
charging.
Emission factors for market-based emissions are used based on Guarantees of Origin or RES and nuclear
electricity, otherwise residual mix obtained from national or international databases (Energy Agency of the
Republic of Slovenia, AIB for other countries, and Electricity Map for Kosovo and North Macedonia).
Emission factors for this category are presented below (Scope 2).
Scope 2- 2.1
(location-based)
Carbon emissions
related to purchased electricity
consumed by the NLB Group
kWh
ceq
As for electricity (market-based), emission factors for location-based emissions are used from national or
international databases – production mix (for Slovenia –Energy Agency of the Republic of Slovenia, AIB for
other countries, and Electricity Map for Kosovo and North Macedonia).
Emission factors for this category are presented below (Scope 2).
384
Scope
Reported metrics
Definition
Measurement
units
Reporting units
Methodology and emission factors
Scope 2- 2.2
District heating
Carbon emissions related
to the consumption of heat
from district heating
kWh
1. Consumption data is obtained from invoices issued by the relevant utility company.
either i) by the building manager based on a meter reading, or ii) the rental provider based on a meter
created [kWh/m
] by dividing the location’s consumption [kWh] in the same period but a different year by the
].
Each entity’s calculation spreadsheet includes information on how energy consumption data has been
Market-based emission factors are used from DH producers where data is known, otherwise the location-
based emission factor is used. The location-based emission factor for Slovenia is used for all countries due to
regional similarities, as acknowledged by the GHG Protocol (in the absence of market-based emission factors,
location-based factors can be used for market-based calculations).
Scope 3 – Cat. 1
Purchase of
goods and
services
to the production/supply
of paper and water
kg
Water-consumption data is used either from invoices or estimated. No estimation method is prescribed by the
methodology. Paper data is supplied by each entity using the data on paper monitoring in the Paperless
Office project. Data from the UK Government
Department for Energy Security & Net Zero (former DEFRA) is
used for all countries.
Emission factors for this category are presented below (Scope 3).
Scope 3 – Cat. 3
Fuel- and
energy-related
activities not
included in Scope
1 or Scope 2
Carbon emissions related to the
(upstream) indirect production
and transport of fuels/energy
purchased but not reported in
Scope 1 or 2. This includes fuel
extraction/refining, transmission
and distribution losses, and the
generation of sold electricity.
kWh
For downstream emissions from purchased fuels, data on fuel consumption was used from invoices or it was
estimated. The same as for Scope 1 and WTT, emission factors from DEFRA
were used.
For emissions from losses in grids, data for electricity and district heating, the same data was used as in the
Scope 2 emission calculation. Losses in grids was assumed to be 5.97% for both electricity and district heating,
and for emission factors location-based factors were used.
Scope 3 – Cat. 5
Waste in
to office-generated waste
kg
Data from the UK Government
Department for Energy Security & Net Zero (former DEFRA)
is used for all
countries. Emission factors for this category are presented below (Scope 3).
Scope 3 – Cat. 6
Carbon emissions caused
by business travel
km
Data from the company’s IT database on business travel in km and type of transport is used. In the case of
public transport, data from the UK Government
Department for Energy Security & Net Zero (former DEFRA)
is used for all countries.
In the case of airplane emissions, data from airline tickets or the
International Civil Aviation Organisation
(ICAO) calculator
is used. If the data on a business trip is not in a format appropriate for calculation with the
ICAO method, data from the UK Government
is used. Emission factors for this category are presented below (Scope 3).
Scope 3 – Cat. 7
commuting to
and from work
Carbon emissions caused
by employees’ commute
to and from work
km, type of
Anonymised data is obtained from internal HR databases. Selected based on data estimation of driving type.
The emission-factor source for Slovenia is the Jozef Stefan Institute, Energy Efficiency Centre; for other
countries, data from the UK Government
is the
source. Emission factors for this category are presented below (Scope 3).
385
Table 175:
GHG Emission Factors
Scope 1
Emission source
Country
Emission factor source
Unit
Energy source
Heating oil
All countries
IJS-CEU based on the National Inventory Report, ARSO, Conversion to GHG with GWP AR5
0.268
[kgCO
eq/kWh]
LPG
All countries
IJS-CEU based on the National Inventory Report, ARSO, Conversion to GHG with GWP AR5
0.228
[kgCO
eq/kWh]
Natural gas
0.200
[kgCO
eq/kWh]
Gasoline
0.251
[kgCO
eq/kWh]
Diesel
0.269
[kgCO
eq/kWh]
Biomass
0.034
R410A
UK Defra
1,924
eq/kg] (AR5)
R417A
UK Defra
2,127
eq/kg] (AR5)
R422D
UK Defra
2,473
R134A
UK Defra
1,300
R1234f
UK Defra
R407C
1,624
R22
1,760
R32
677
R422A
2,847
386
Scope 2
Emission source
Country/Location/Fuel
Emission factor source
Unit
Market- based
Energy Agency
0.479
/kWh]
Contract for RES electricity
Contract
/kWh]
BIH Banja Luka
AIB, Residual mix
0.777
/kWh]
BIH Sarajevo
AIB, Residual mix
0.777
/kWh]
Montenegro Podgorica
0.623
/kWh]
Serbia Belgrade
0.896
Serbia Belgrade KB (Contract for
zero-emission electricity)
North Macedonia Skopje
Electricity Map, Production mix
0.451
Kosovo Prishtina
Electricity Map, Production mix
0.605
0.573
Slovenia - Petrol d.d.
Petrol
0.382
Slovenia - Energija Plus
Energija Plus
0.436
Slovenia - E3
E3
0,441
North Macedonia Skopje 2024
RES electricity
Market-based
Slovenia - Energetika LJ
Energetika Ljubljana
0.3264
Slovenia - KP Velenje
Komunalno podjetje Velenje
0.29
Location-based
IJS-CEU
0.2442
BIH
AIB, Production mix
0.7766
AIB, Production mix
0.4822
0.8017
0.451
0.605
0.2244
Location-based
IJS-CEU
0.2498
BIH-BA
IJS-CEU
0.2498
Biomass
IJS-CEU based on ARSO data
0.0338
Other countries
IJS-CEU
0.2498
Slovenia NLB Lease&Go
IJS-CEU based on ARSO data
0.2004
Biomass
See Scope 1 above
0.0341
Natural gas
See Scope 1 above
0.2004
Heating oil
0.2683
eq/kW]h
Heat pump
Estimate IJS-CEU
Vehicles
Electricity_EV
Location-based EF
0.2442
Electricity_EV
Location-based EF
0.7766
0.4822
0.8017
0.451
0.605
0.2244
387
Scope 3
Emissions source
Unit
3.1 Purchased goods
Water
UK Defra (water supply)
0.1913
eq/m
]
Paper
UK Defra (material use; paper)
1.3450779
eq/kg]
3.3 WTT
WTT – Heating oil
UK Defra, WTT fuels, gas oil, Net NCV
0.06291
WTT – LPG
UK Defra, WTT fuels, NET NCV
0.02736
WTT – Natural gas
UK Defra, WTT fuels, NET NCV
0.03347
WTT – Gasoline
UK Defra, WTT fuels, average biofuel blend, NET NCV
0.0648
WTT – Diesel
UK Defra, WTT fuels, average biofuel blend, NET NCV
0.06181
WTT – Other heating
UK Defra, WTT bioenergy, wood pellets
0.03744
3.5 Waste
Waste
UK Defra (plastics: average plastics)
0.00898311
eq/kg]
3.6 Work commute and
3.7 Business travel
Public transport
IJS
0.079
eq/pkm]
On foot
eq/pkm]
Personal car
IJS
0.138
eq/pkm]
Company car
Included in Scope 1
eq/pkm]
Electric car
0.04047
eq/pkm]
Bicycle
IJS
Electric scooter
IJS
0.03
Motorcycle / moped
0.11367
Bus
IJS
0.079
Train
0.048
Electric bike
0.014
Taxi
0.089
Airplane
UK Defra, international, average passenger, without RF
0.0842
3.6 Work commute and
3.7 Business travel
Public transport
Other countries
0.10385
On foot
Personal car
0.16725
Company car
Included in Scope 1
Electric car
0.04047
Bicycle
Electric scooter
0.03
Motorcycle / moped
0.11367
Bus
0.10385
Train
0.03546
Electric bike
0.014
Taxi
0.14861
Airplane
UK Defra, international, average passenger, without RF
0.0842
388
Appendix 3:
IRO-2
Disclosure Requirements in
ESRS covered in the Sustainability Statement
List of material disclosure requirements
Page number
ESRS 2
BP-1
Basis for preparation of the Sustainability Statement
182
BP-2
Disclosures in relation to specific circumstances
183
GOV-1
The role of administrative, supervisory and management bodies
185
GOV-2
Information provided to and sustainability matters addressed by the administrative, supervisory and management bodies
193
GOV-3
Integration of sustainability-related performance in incentive schemes
193
GOV-4
Statement on due diligence
199
GOV-5
Risk management and internal controls over sustainability reporting
200
SBM-1
Strategy, business model and value chain
202
SBM-2
Interests and views of stakeholders
208
Material IROs and their interaction with strategy and business model
210
IRO-1
Impacts, risks, and opportunity management / Double materiality matrix and material
sustainability topics
212
E1
ESRS 2 GOV-3
E1
Integration of climate-related performance in incentive schemes
195
E1-1
Transition plan for climate change mitigation
216
ESRS 2 SBM-3 E1
Material climate-related impacts, risks and opportunities and their interaction with the strategy and business model
224
ESRS 2 IRO-1 E1
Processes to identify and assess material climate-related impacts, risks and opportunities
225
E1-2
Policies related to climate change mitigation and adaptation
235
E1-3
Levers, actions and resources related to climate change mitigation and adaptation
237
E1-4
Targets related to climate change mitigation and adaptation
245
E1-5
Energy consumption and mix
254
E1-6
Gross Scopes 1, 2, 3 and Total GHG emissions
255
S1
ESRS 2 SBM-2 S1
Interests and views of stakeholders
208
ESRS 2 SBM-3 S1
Material impacts, risks and opportunities and their interaction with the strategy and business model
269
S1-1
Policies related to own workforce
272
S1-2
Processes for engaging with own workers and workers’ representatives about impacts
272
S1-3
Processes to remediate negative impacts and channels for own workforce to raise concerns
273
S1-4
Taking action on material IROs, and effectiveness of those actions
274
S1-5
Targets and metrics related to managing material IROs
274
S1-6
Employees characteristic metrics
275
389
S1-8
Collective bargaining and social dialogue metrics
282
S1-9
Diversity metrics
285
S1-10
Adequate wages metrics
279
S1-13
Performance review metrics
279, 284
S1-14
280
S1-15
Work - life balance metrics
281
S1-16
Pay gap and total remuneration metrics
286
S1-17
Incidents, complaints and severe human rights impacts
277
S3
ESRS 2 SBM-2 S3
208
ESRS 2 SBM-3 S3
Material IROs and their interaction with the strategy and business model
290
S3-1
Policies related to affected communities
291
S3-2
Processes for engaging with affected communities about impacts
293
S3-3
Processes to remediate negative impacts and channels for affected communities to raise concerns
294
S3-4
294
S4
ESRS 2 SBM-2 S4
208
ESRS 2 SBM-3 S4
Material IROs and their interaction with the strategy and business model
S4-1
Policies related to consumers and end-users
S4-2
Processes for engaging with clients and end-users about impacts
S4-3
Processes to remediate negative impacts – complaint management
303
S4-4
Taking action on material IROs
305
S4-5
Targets related to managing material IROs
305
G1
ESRS 2 GOV-1 G1
Role of administrative, supervisory and management bodies related to business conduct
316
ESRS 2 IRO-1 G1
Description of processes to identify and assess material IROs
317
G1-1
Corporate culture, ethical governance and integrity, and regulatory compliance
319
G1-3
Prevention of corruption and bribery
322
G1-4
Incidents of corruption or bribery
323
G1-5
Political influence and lobbying activities
332
390
Appendix 4: List of Datapoints That Derive from
Other EU legislation (ESRS 2 Appendix B)
List of datapoints in cross-cutting and topical standards that derive from other EU legislation
Disclosure Requirement and related
datapoint
SFDR reference
Pillar 3 reference
Benchmark Regulation
reference
EU Climate Law
reference
Material / Not
material
Page number
ESRS 2 GOV-1
Board’s gender diversity paragraph 21 (d)
Indicator number 13 of
Table #1 of Annex 1
Commission Delegated
Regulation (EU)
2020/1816(5), Annex II
186
ESRS 2 GOV-1
Percentage of board members who
are independent paragraph 21 (e)
Delegated Regulation
(EU) 2020/1816, Annex II
186
ESRS 2 GOV-4
Statement on due diligence paragraph 30
Indicator number 10
Table #3 of Annex 1
199
ESRS 2 SBM-1
Involvement in activities related to fossil
fuel activities paragraph 40 (d) i
Indicators number 4
Table #1 of Annex 1
Article 449a Regulation (EU) No
575/2013;
Commission Implementing
Regulation (EU) 2022/2453(6)
Table 1: Qualitative information on
Environmental risk and Table 2:
Qualitative information on Social risk
(EU) 2020/1816, Annex II
202
ESRS 2 SBM-1
Involvement in activities related to
chemical production paragraph 40 (d) ii
Indicator number 9
Table #2 of Annex 1
202
Involvement in activities related to
controversial weapons paragraph 40 (d) iii
Indicator number 14
(EU) 2020/1818(7), Article
12(1) Delegated Regulation
Involvement in activities related
to cultivation and production of
tobacco paragraph 40 (d) iv
(EU) 2020/1818, Article 12(1)
ESRS E1-1
Transition plan to reach climate
neutrality by 2050 paragraph 14
Regulation (EU)
2021/1119, Article 2(1)
216
ESRS E1-1
Undertakings excluded from Paris-
aligned Benchmarks paragraph 16 (g)
Article 449a
Regulation (EU) No 575/2013;
Commission Implementing Regulation
(EU) 2022/2453 Template 1: Banking
book-Climate Change transition risk:
Credit quality of exposures by sector,
emissions and residual maturity
(EU) 2020/1818, Article12.1
(d) to (g), and Article 12.2
217
ESRS E1-4
GHG emission reduction
targets paragraph 34
Indicator number 4
Table #2 of Annex 1
Article 449a
Regulation (EU) No 575/2013;
Commission Implementing
Regulation (EU) 2022/2453 Template
3: Banking book – Climate change
transition risk: alignment metrics
(EU) 2020/1818, Article 6
247
ESRS E1-5
Energy consumption from fossil sources
disaggregated by sources (only high
climate impact sectors) paragraph 38
Indicator number 5 Table #1 and
Indicator n. 5 Table #2 of Annex 1
Not material
ESRS E1-5
Energy consumption and mix paragraph 37
Indicator number 5
254
ESRS E1-5
Energy intensity associated with
activities in high climate impact
sectors paragraphs 40 to 43
Indicator number 6
Not material
391
ESRS E1-6
Gross Scope 1, 2, 3 and Total GHG
emissions paragraph 44
Indicators number 1 and
2 Table #1 of Annex 1
Article 449a; Regulation (EU) No
575/2013; Commission Implementing
Regulation (EU) 2022/2453
Template 1: Banking book – Climate
change transition risk: Credit
quality of exposures by sector,
emissions and residual maturity
(EU) 2020/1818, Article
5(1), 6 and 8(1)
255
ESRS E1-6
Gross GHG emissions intensity
paragraphs 53 to 55
Indicators number 3
Article 449a Regulation (EU) No
575/2013; Commission Implementing
Regulation (EU) 2022/2453 Template
3: Banking book – Climate change
transition risk: alignment metrics
Delegated Regulation (EU)
2020/1818, Article 8(1)
256
ESRS E1-7
GHG removals and carbon
credits paragraph 56
2021/1119, Article 2(1)
ESRS E1-9
Exposure of the benchmark portfolio to
climate-related physical risks paragraph 66
(EU) 2020/1818, Annex II
Material, subject
to phase in
ESRS E1-9
Disaggregation of monetary
amounts by acute and chronic
physical risk paragraph 66 (a)
Article 449a Regulation (EU)
No 575/2013; Commission
Implementing Regulation (EU)
2022/2453 paragraphs 46 and
47; Template 5: Banking book
- Climate change physical risk:
Exposures subject to physical risk.
Material, subject
to phase in
ESRS E1-9
Location of significant assets at material
physical risk paragraph 66 (c).
ESRS E1-9 Breakdown of the carrying
value of its real estate assets by energy-
efficiency classes paragraph 67 (c).
Regulation (EU) 2022/2453 paragraph
34; Template 2:Banking book -Climate
change transition risk: Loans
collateralised by immovable property
- Energy efficiency of the collateral
ESRS E1-9
Degree of exposure of the portfolio to
climate- related opportunities paragraph 69
(EU) 2020/1818, Annex II
ESRS E2-4
Amount of each pollutant listed in Annex
II of the E-PRTR Regulation (European
Pollutant Release and Transfer Register)
emitted to air, water and soil, paragraph 28
Indicator number 8 Table #1 of
Annex 1 Indicator number 2 Table
2 of Annex 1 Indicator number
1 Table #2 of Annex 1 Indicator
number 3 Table #2 of Annex 1
ESRS E3-1
Water and marine resources paragraph 9
Indicator number 7
ESRS E3-1
Dedicated policy paragraph 13
Indicator number 8
Table 2 of Annex 1
ESRS E3-1
Sustainable oceans and seas paragraph 14
Indicator number 12
ESRS E3-4
Total water recycled and
reused paragraph 28 (c)
Indicator number 6.2
ESRS E3-4
Total water consumption in m3 per net
revenue on own operations paragraph 29
Indicator number 6.1
ESRS 2- IRO 1 - E4 paragraph 16 (a) i
Indicator number 7
ESRS 2- IRO 1 - E4 paragraph 16 (b)
Indicator number 10
ESRS 2- IRO 1 - E4 paragraph 16 (c)
Indicator number 14
ESRS E4-2
Sustainable land / agriculture practices
or policies paragraph 24 (b)
Indicator number 11
392
ESRS E4-2
Sustainable oceans / seas practices
or policies paragraph 24 (c)
Indicator number 12
ESRS E4-2
Policies to address deforestation
paragraph 24 (d)
Indicator number 15
ESRS E5-5
Non-recycled waste paragraph 37 (d)
Indicator number 13
ESRS E5-5
Hazardous waste and radioactive
waste paragraph 39
Indicator number 9
ESRS 2- SBM3 - S1
Risk of incidents of forced
labour paragraph 14 (f)
Indicator number 13
Table #3 of Annex I
Not material,
but disclosed
271
ESRS 2- SBM3 - S1
Risk of incidents of child
labour paragraph 14 (g)
Table #3 of Annex I
Not material,
but disclosed
271
ESRS S1-1
Human rights policy commitments
paragraph 20
Indicator number 9 Table
3 and Indicator number
11 Table #1 of Annex I
276
ESRS S1-1
Due diligence policies on issues
addressed by the fundamental
International Labor Organisation
Conventions 1 to 8, paragraph 21
276
ESRS S1-1
processes and measures for preventing
trafficking in human beings paragraph 22
Indicator number 11
277
ESRS S1-1
workplace accident prevention policy or
management system paragraph 23
Indicator number 1
279
ESRS S1-3
grievance/complaints handling
mechanisms paragraph 32 (c)
Indicator number 5
273
ESRS S1-14
Number of fatalities and number
and rate of work- related accidents
paragraph 88 (b) and (c)
Indicator number 2
280
ESRS S1-14
Number of days lost to injuries, accidents,
fatalities or illness paragraph 88 (e)
Indicator number 3
280
ESRS S1-16
Unadjusted gender pay gap
paragraph 97 (a)
Table #1 of Annex I
286
ESRS S1-16
Excessive CEO pay ratio paragraph 97 (b)
Indicator number 8
286
ESRS S1-17
Incidents of discrimination paragraph 103 (a)
277
ESRS S1-17
Non-respect of UNGPs on Business and
Human Rights and OECD paragraph 104 (a)
Indicator number 10 Table #1 and
Indicator n. 14 Table #3 of Annex I
(EU) 2020/1818 Art 12 (1)
ESRS 2- SBM3 – S2
Significant risk of child labour or forced
labour in the value chain paragraph 11 (b)
Indicators number 12 and
n. 13 Table #3 of Annex I
ESRS S2-1
Human rights policy
commitments paragraph 17
Indicator number 9 Table #3 and
Indicator n. 11 Table #1 of Annex 1
ESRS S2-1
Policies related to value chain
workers paragraph 18
Indicator number 11 and n.
4 Table #3 of Annex 1
ESRS S2-1
Non-respect of UNGPs on Business
and Human Rights principles and
OECD guidelines paragraph 19
(EU) 2020/1818, Art 12 (1)
393
ESRS S2-1
Due diligence policies on issues
addressed by the fundamental
International Labor Organisation
Conventions 1 to 8, paragraph 19
ESRS S2-4
Human rights issues and incidents
connected to its upstream and
downstream value chain paragraph 36
Table #3 of Annex 1
ESRS S3-1
Human rights policy commitments
paragraph 16
Indicator number 9 Table
3 of Annex 1 and Indicator
number 11 Table #1 of Annex 1
276
ESRS S3-1
non-respect of UNGPs on Business
and Human Rights, ILO principles or
and OECD guidelines paragraph 17
Table #1 Annex 1
(EU) 2020/1818, Art 12 (1)
ESRS S3-4
Human rights issues and
incidents paragraph 36
293
ESRS S4-1
Policies related to consumers and
end-users paragraph 16
3 and Indicator number
11 Table #1 of Annex 1
ESRS S4-1
Non-respect of UNGPs on Business
and Human Rights and OECD
guidelines paragraph 17
ESRS S4-4
Human rights issues and
incidents paragraph 35
302, 293
ESRS G1-1
United Nations Convention against
Corruption paragraph 10 (b)
Indicator number 15
322
ESRS G1-1
Protection of whistle- blowers
paragraph 10 (d)
Indicator number 6
325
ESRS G1-4
Fines for violation of anti- corruption and
anti-bribery laws paragraph 24 (a)
Indicator number 17
(EU) 2020/1816, Annex II)
323
ESRS G1-4
Standards of anti- corruption and
anti- bribery paragraph 24 (b)
Indicator number 16
323
394
Appendix 5: Responsible Banking Progress
Statement for PRB Signatories
53 The Appendix
5 is not subject to assurance.
Summary
NLB Group 2025
Principle 1:
Alignment
The NLB Group aligns its business strategy to be
consistent with and contribute to individuals’ needs
and society’s goals, as expressed in the UN SDGs, Paris
Climate Agreement, United Nations Guiding Principles
on Business and Human Rights, and relevant national
and regional frameworks such as the national energy
and climate plans. The alignment is reflected in the
business model including customer segments served,
type of products and services and other sustainability
related issues across all the operating geographies.
Principle 2:
Impact & Target Setting
The NLB Group is amplifying its positive impacts while
minimising negative impacts in key areas: climate,
healthy and inclusive economies, and human rights
within its own workforce. In 2025, the NLB Group
upgraded targets on climate change mitigation
and adaptation and continued with the implementation
of the activities under the targets of financial health and
inclusion as well as recourse efficiency.
Principle 3:
Clients & Customers
The relationship with consumers and end users lies
at the heart of the NLB Group’s business model.
With more than 2.9 million clients, the NLB Group
is one of the leading financial groups in the SEE region.
Links & references
For detailed information please refer to:
(in the Business part of the report)
Incorporating ESG risks
Links & references
For detailed information please refer to:
SBM-3 Material IROs and their interaction
with the strategy and business model
Targets related to climate change mitigation
and adaptation
Financial health and inclusion targets
S4 Consumers and End Users
E1 Climate Change
E1 Climate Change, Client engagement targets
Appendix 1: EU Taxonomy
395
Principle 4:
Stakeholders
The NLB Group continually engages with a wide
range of stakeholders to provide them with relevant
information on various topics, to consider their views,
concerns and aspirations in business decisions,
and to enhance trust and partnerships.
Principle 5:
Governance & Culture
The NLB Group constantly strives to improve its
governance structures in the area of sustainability.
In 2025, the Sustainability Policy was upgraded. Following
core sustainability governance, all the activities are
regularly monitored through the Sustainability and
Climate Change Committees. Furthermore, the NLB Group
employees are obliged to take sustainability training at
least once a year. With this, we are strengthening our
commitment to the set goals and responding to the needs
arising from the daily operations of various stakeholders.
Principle 6:
Transparency & Accountability
The NLB Group reports on sustainability in line with
the EU Corporate Sustainability Reporting Directive
(CSRD) and the European Sustainability Reporting
Standards (ESRS).
Third-party limited assurance has been obtained
by KPMG.
PRB Targets overview
Target value
Target year
Paper consumption (number in thousand)
60,388
65,343
Share of electricity from zero-carbon sources
75%
Digital penetration (% of active digital users in total number of clients)
61.6
80
Green lending to corporates (large, SME) - outstanding stock in EUR million
954
1,370
Green lending to micro and private individuals - outstanding stock in EUR million
592
528
Net zero portfolio targets
Please see the targets and
its current values under
E1-4 Targets
related to climate change
mitigation and adaptation
Net-Zero
Number of young clients (18-27 years) with products related to long-term savings and/or investment plans
+15%
Number of age 27+ up to retired clients with products related to long-term savings and/or investment plans
+15%
Governance information
Independent Auditor’s report
396
Appendix 6: TCFD Index Table
The Appendix 6 is not subject to assurance.
As an issuer on the London Stock Exchange, NLB
discloses climate-related financial information related
to the NLB Group for the fourth time in reference to the
Task Force on Climate-Related Financial Disclosures
(TCFD) recommendations regarding (1) governance, (2)
business strategy, (3) risk management, (4) metrics and
targets. NLB acknowledges that this framework is fully
incorporated in the IFRS S1 (General Requirements for
Disclosure of Sustainability-Related Financial
Information) and IFRS S2 (Climate-Related Disclosures)
as of year-end 2023. For fiscal year 2025, NLB prepared
the Sustainability Statement in accordance with the
Corporate Social Responsibility Directive (CSRD) and the
ESRS (European Sustainability Reporting Standards),
which also incorporates elements of the TCFD
framework. In addition, the NLB Group has published
the Pillar III Disclosures, which is available on the NLB
Group website.
This content index provides to stakeholders the relevant
information on the TCFD disclosure location in the NLB
Group Sustainability Statement 2025 and the NLB Group
Pillar III Disclosures for the 2025.
RECOMMENDATIONS
Disclosure location in the NLB Group Sustainability Statement or Pillar III Disclosures for 2025
I.GOVERNANCE
a) The Board’s oversight of climate-related risks and opportunities
b) The Management’s role in assessing and managing climate-
related risks and opportunities
Sustainability Statement:
Governance, pages 185-193
Information provided to and sustainability matters addressed by the administrative, supervisory, and management bodies, page 193
Integration of sustainability-related performance in incentive schemes, pages 193- 198
II. STRATEGY
a) Describe the climate-related risks and opportunities the
organisation has identified over the short, medium, and long
term.
b) Describe the impact of climate-related risks and opportunities on
the organisation’s businesses, strategy, and financial planning.
c) Describe the resilience of the organisation’s strategy, taking into
consideration different climate-related scenarios, including a 2°C
or lower scenario.
Sustainability Statement:
Transition plan for climate change mitigation, pages 216-223
Material climate-related impacts, risks and opportunities and their interaction with strategy and business model, pages 224-233
Resilience analysis, page 224
Sustainable finance, pages 260–267
d) Banks should describe significant concentrations of credit
exposure to carbon-related assets.
Pillar III Disclosures:
Exposures to top 20 carbon-intensive firms
e) Additionally, banks should consider disclosing their climate-
related risks (transition and physical) in their lending and other
financial intermediary business activities.
Material climate-related impacts, risks and opportunities and their interaction with strategy and business model, pages 224-233
Pillar III Disclosures:
Exposures subject to physical risk
397
III. RISK MANAGEMENT
a) The organisation’s processes for identifying and assessing
climate-related risks
Material climate-related IROs and their interaction with strategy and business model, pages 224-233
Identification and assessment of material climate-related risks, pages 228–233
ESG risk management, pages 326–328
b) The organisation’s processes for managing climate-related risks
c) How processes for identifying, assessing, and managing climate-
related risks are integrated into the organisation’s overall risk
d) Banks should consider characterising their climate-related risks
in the context of traditional banking industry risk categories such
as credit risk, market risk, liquidity risk, and operational risk.
Banks should also consider describing any risk classification
frameworks used (e.g., the Enhanced Disclosure Task Force’s
framework for defining “Top and Emerging Risks”)
IV. METRICS
a) Disclose the metrics used by the organisation to assess climate-
related risks and opportunities in line with its strategy and risk
management process
Identification and assessment of material climate-related risks, pages 228-233
Alignment with the EU Taxonomy Regulation, pages 221-222
Appendix 1: EU Taxonomy - Regulatory disclosure requirement in accordance with article 8 of the EU Taxonomy Regulation, pages 336-382
b) Disclose Scope 1, Scope 2 and, if appropriate, Scope 3 greenhouse
gas (GHG) emissions and the related risks
Gross Scopes 1, 2, 3 and total GHG emissions, pages 255-259
c) Describe the targets used by the organisation to manage
climate-related risks and opportunities and performances
against targets.
Targets related to climate change mitigation and adaptation, pages 245-253
d) Banks should disclose GHG emissions for their lending
and other financial intermediary business activities where
data and methodologies allow. These emissions should
be calculated in line with the Global GHG Accounting and
Reporting Standard for the Financial Industry developed
by the Partnership for Carbon Accounting Financials
(PCAF Standard) or a comparable methodology.
· Credit quality of exposures
Discover how transparency and accuracy
guide the NLB Group, with detailed
financial insights, notes, and disclosures
on performance and operations.
FINANCIAL
FINANCIAL
REPORT
399
Independent Auditor’s Report
Statement of Management’s
Responsibility
Income Statement for the
Annual Period
Statement of Other
Comprehensive Income
Statement of Financial Position
Statement of Changes in Equity
Statement of Cash Flows
Notes to the Financial
Contents
....................
401
.......
405
Income Statement for the
Annual Period Ended 31 December
...............
Statement of Other Comprehensive Income for the
Annual Period Ended 31 December
...............
407
Statement of Financial Position
as at 31 December
...............................
408
Statement of Changes in Equity for the
Statement of Cash Flows for the
412
Notes to the Financial Statements
................
414
1. General Information on Reporting Entity
.......
414
2. Summary of Material Accounting
Policy Information
.............................
414
2.1. Statement of compliance
.......................
414
2.2. Basis for preparation the financial statements. .
414
2.3. Functional and presentation currency
..........
2.4. Comparative amounts
.........................
2.5. Consolidation
..................................
2.6. Business combinations, goodwill,
and bargain purchases
. . . . . . . . . . . . . . . . . . . . . . . .
415
2.7. Investments in subsidiaries, associates,
and joint ventures
..............................
415
2.8. A combination of entities or businesses
under common control
.........................
416
2.9. Foreign currency translation
...................
416
2.10. Interest income and expenses
................
416
2.11. Fee and commission income and expenses . . . 417
2.12. Dividend income
.............................
417
2.13. Financial instruments
........................
417
2.14. Allowances for financial assets
420
2.15. Forborne loans
...............................
425
2.16. Repossessed assets
..........................
425
2.17. Offsetting
....................................
426
2.18. Sale and repurchase agreements
.............
426
2.19. Property and equipment
......................
426
2.20. Intangible assets
426
2.21. Investment properties
........................
2.22. Non-current assets and disposal groups
classified as held for sale
.....................
2.23. Accounting for leases
427
2.24. Cash and cash equivalents
...................
427
2.25. Borrowings, deposits, and issued debt securities
with characteristics of debt
. . . . . . . . . . . . . . . . . . .
427
2.26. Other issued financial instruments with
characteristics of equity
......................
428
2.27. Provisions
....................................
428
2.28. Contingent liabilities and commitments
.......
428
2.29. Taxes
.........................................
428
2.30. Fiduciary activities
...........................
429
2.31. Employee benefits
............................
429
2.32. Share-based payment transactions
..........
430
2.33. Share capital
.................................
430
2.34. Segment reporting
...........................
430
2.35. Critical accounting estimates and judgments
in applying accounting policies
..............
2.36. Implementation of the new and revised
International Financial Reporting Standards. . 433
3. Changes in the Composition of the NLB Group
. . 434
4. Notes to the Income Statement
. . . . . . . . . . . . . . .
436
4.1. Interest income and expenses
..................
436
4.2. Dividend income
4.3. Fee and commission income and expenses
....
4.4. Gains less losses from derecognition of financial
assets and liabilities not measured at fair value
through profit or loss
440
4.5. Gains less losses from financial assets and
liabilities held for trading
.......................
440
4.6. Gains less losses from non-trading
financial assets mandatorily at fair value
441
4.7. Foreign exchange translation gains less losses
441
4.8. Other operating income
442
4.9. Other operating expenses
.....................
442
4.10. Administrative expenses
443
4.11. Cash contributions to resolution funds
and deposit guarantee schemes
..............
444
4.12. Depreciation and amortisation
445
4.13. Gains less losses from modification of
financial assets
445
4.14. Provisions
445
4.15. Impairment charge
446
4.16. Income tax
...................................
447
4.17. Earnings per share
449
5. Notes to the Statement of Financial Position . . .
449
5.1. Cash, cash balances at central banks,
and other deposits on demand at banks
.......
449
5.2. Financial instruments held for trading
.........
450
5.3. Non-trading financial instruments
measured at fair value through profit or loss . . . 451
5.4. Financial assets measured at fair value
through other comprehensive income
452
5.5. Derivatives for hedging purposes
454
5.6. Financial assets measured at amortised cost. . . 458
5.7. Non-current assets held for sale
460
5.8. Property and equipment
461
5.9. Investment property
463
5.10. Intangible assets
464
5.11. Leases
.......................................
466
5.12. Investments in subsidiaries, associates,
and joint ventures
............................
469
5.13. Other assets
..................................
476
5.14. Movements in allowance for the impairment
of financial assets
477
400
Statement of Management’s
Responsibility
Annual Period
Statement of Other
Comprehensive Income
Statement of Changes in Equity
Statement of Cash Flows
Notes to the Financial
5.15. Financial liabilities, measured at
amortised cost
488
5.16. Provisions
491
5.17. Deferred income tax
..........................
497
5.18. Income tax relating to components of
other comprehensive income
.................
500
5.19. Other liabilities
500
5.20. Share capital
.................................
5.21. Other equity instruments issued
501
5.22. Accumulated other comprehensive income
and reserves
5.23. Capital adequacy ratios
503
5.24. Off-balance sheet liabilities
..................
505
5.25. Funds managed on behalf of third parties
....
507
6. Risk Management
508
6.1.
Credit risk management
511
6.2. Market risk
534
6.3. Liquidity risk
541
6.4. Management of non-financial risks
............
555
6.5. Fair value hierarchy of financial and
non-financial assets and liabilities
.............
556
6.6. Environmental and climate-related risks
.......
567
6.7. Offsetting financial assets
and financial liabilities
567
7. Analysis by Segment for NLB Group
........... .
569
8. Related-Party Transactions
.................. .
573
9. Events after the Reporting Date
............... .
582
401
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vpis v sodni register: Okrožno sodišče v Ljubljani
št. reg. vl.: 061/12062100
osnovni kapital: 54.892,00 EUR
ID za DDV: SI20437145
matična št.: 5648556000
Independent Auditor's Report
To the shareholders of NOVA LJUBLJANSKA BANKA D.D., Ljubljana
Report on the Audit of the Separate and Consolidated Financial Statements
Opinion
We have audited the separate financial statements of NOVA LJUBLJANSKA BANKA D.D., Ljubljana
(the “
Bank”) and the consolidated financial statements of the Bank
and its subsidiaries (collectively, the
“Group”), which comprise:
the separate and consolidated statements of financial position as at 31 December 2025
and, for the year
from 1 January to 31 December 2025:
the separate and consolidated statements of profit or loss
the separate and consolidated statements of
other
comprehensive income
the separate and consolidated statements of changes in equity;
the separate and consolidated statements of cash flows;
notes,
comprising material accounting policies and other explanatory information
("the separate and consolidated financial statements”)
In our opinion, the accompanying separate and consolidated financial statements give a
true and fair
view of the unconsolidated and consolidated financial position, respectively, of the Bank
and the Group
as at 31 December 2025, and of their respective unconsolidated and consolidated financial
performance and unconsolidated and consolidated cash flows for the year then ended in accordance
with International Financial Reporting Standards as adopted by the European Union (“IFRS EU
”).
Basis for Opinion
We conducted our audit in accordance with International Standards on Auditing (
“ISAs”) and
Regulation (EU) No 537/2014 of the European Parliament and of the Council of 16 April 2014 on
specific requirements regarding statutory audit of public
interest entities (OJ L 158, 27 May 2014, p.
77
112
– “
Regulation (EU) No 537/2014
”
). Our responsibilities under those standards are further
described in the Auditor’s Responsibilities for the Audit of the Separate and Consolidated Financial
Statements section of our report.
We are independent of the Bank
and the Group in accordance with International Ethics Standards
Board for Accountants’
International Code of Ethics for Professional Accountants (including
International Independence Standards) (
“
IESBA Code
”),
as applicable to audits of the separate and
consolidated financial statements of public interest entities
together with the ethical requirements that
are relevant to our audit of the separate and consolidated financial statements in the Republic of
and we have fulfilled our other ethical responsibilities in accordance with these requirements
and the IESBA Code. We believe that
the audit evidence we have obtained is sufficient and
appropriate to provide a
basis for our opinion.
Key Audit Matters
Key audit matters are those matters that, in our professional judgment, were of most significance in
our audit of the separate and consolidated financial statements of the current period. These matters
were addressed in the context of our audit of the separate and consolidated financial statements as
a
whole, and in forming our opinion thereon, and we do not provide a
separate opinion on these
matters.
Impairment of loans and receivables from customers
As at 31 December 2025, the gross carrying amount of loans and advances to customers of the
Bank and the Group, respectively: EUR 9,736,014
thousand and EUR 19,093,449
thousand; related
impairment allowance of the Bank and the Group, respectively: EUR 185,521
thousand and EUR
387,975
thousand and related impairment loss recognised in the income statement in the year then
ended, for the Bank and the Group, respectively: EUR 50,539 thousand and EUR 51,869
thousand
(31 December 2024: the gross carrying amount of loans and advances to customers of the Bank and
the Group, respectively: EUR 8,811,061 thousand and EUR 16,721,410 thousand; related
impairment allowance of the Bank and the Group, respectively: EUR 157,713 thousand and EUR
357,761 thousand and related impairment loss recognised in the income statement
for the Bank and
the Group, respectively: EUR 41,348 thousand and EUR 31,431 thousand).
Refer to the Note 2.14. Allowances for financial assets, Note 2.35. Critical accounting estimates and
judgments in applying accounting policies, Note 4.15. Impairment charge, Note 5.6. Financial assets
measured at amortised cost, Note 5.14. Movements in allowance for the impairment of financial
assets and Note 6.1. Credit risk management
The key audit matter
How the matter was addressed in our audit
Allowances for impairment represent the
Management Board’s best estimate of the
expected credit losses (“ECLs”) within loans and
advances to customers (“loans”, “exposures”)
measured at amortized cost at the reporting date.
We focused on this area as the measurement of
allowances for impairment requires the
Management Board to make complex and
subjective assumptions and judgements.
The Bank and the Group calculate allowances for
credit losses in accordance with IFRS 9 Financial
Instruments, based on the ECL model under the
general approach, based on which the
impairment allowance is measured as either 12
month expected credit losses or lifetime
expected credit losses, depending on whether or
not there has been a significant increase in credit
risk since initial recognition.
ECLs for performing exposures (Stage 1 and
Stage 2 in the IFRS 9 Financial instruments
hierarchy) and for non
performing
(Stage 3)
exposures not exceeding EUR 0.5 million for
corporate exposures and EUR 0.1 million for
retail exposures, are determined by modelling
techniques
relying on key parameters such as
the probability of default (PD), exposure at
default (EAD), credit conversion factor (CCF) and
loss given default (LGD), taking into account
historical experience, identification of exposures
Our audit procedures in this area, performed,
where applicable, with the assistance of our own
financial risk management (FRM) and
information technology (IT) audit specialists,
included, among others:
Inspecting the Bank’s and the Group’s ECL
impairment
provisioning
methods
models, and assessing their compliance with
the requirements of the relevant regulatory
and financial reporting frameworks;
Making relevant inquiries of the Bank’s and
the Group’s risk management and
information technology (IT) personnel to gain
an understanding of the loan impairment
process, IT applications used therein, as well
as key data sources and assumptions in the
ECL model. Also, testing of IT control
environment for data security and access,
assisted by our own IT specialists;
Testing the design, implementation and
operating effectiveness of selected controls in
the process of approval, recording and
monitoring of loans, including, but not limited
to,
those
relating
to
credit
rating
classification, calculation of days past d
ue,
collateral valuations and estimation of ECLs;
Challenging the appropriateness of the Bank’s
and the Group’s application of the significant
increase in credit risk assumption and
402
with a significant increase in credit risk (SICR),
forward
looking information and management
judgment (together “collective impairment
allowance”).
ECLs for Stage 3 loans whose amounts exceed
EUR 0.5 million for corporate exposures and
EUR 0.1 million for retail exposures, are
determined on an individual basis by means of a
discounted cash flows analysis. The process
involves subjectivity and reliance
on a number of
significant assumptions, including those in
respect of the expected proceeds from the sale
of the related collaterals and minimum period for
collateral disposal.
Due to the above factors, including the
significantly higher estimation uncertainty
stemming from the current volatile economic
outlook, slowing economic growth and rising
interest rates we considered allowance for
impairment of loans and advances to customers
to be associated with a significant risk of material
misstatement in the consolidated and separate
financial statements. Therefore, the area
required our increased attention in the audit and
as such was determined to be a key audit matter.
definition of default; and classification of
exposures
into
performing
non
For collective impairment allowance:
Obtaining an understanding of the key internal
rating models for loans, and assessing the
relevance and reliability of the key data used
therein;
Obtaining the forward
looking information and
key macroeconomic forecasted variables
used in the ECL assessment.
Independently
assessing the information by reference to
publicly available data and corroborating
inquiries of the Management Board;
Assisted
by
our
own
financial
risk
management specialist, challenging selected
key parameters within the collective ECL
model, such as PD and LGD by reference to,
among other things, our own analysis of the
Bank’s
and the Group’s data on past default
occurrence and realised losses on those
defaults;
Evaluating key overlays applied to the ECL
model, by reference to our knowledge of the
industry and our understanding of the current
macro
economic situation;
For a risk
based sample of exposures
critically assessing the existence of any
triggers for classification to Stage 2 or Stage
3, by reference to the underlying evidence
(loan files), through inquiries of the loan
officers
credit
risk
person
nel and by considering business
operations of the respective customers as well
as market conditions and historical debt
service.
For impairment allowances calculated
individually, for a risk
based sample of Stage 3
loans:
challenging the Bank’s and the Group’s cash
flow projections and key assumptions used,
by reference to our knowledge of the relevant
industry and of the borrower.
challenging
collateral
valuations
by
inspecting the underlying valuation reports
obtained by the Bank and the Group, and also
by reference to publicly available data;
For all impairment allowances:
Critically
assessing
overall
reasonableness
of
allowances
for
impairment, including the loans provision
coverage, by benchmarking them against
publicly available industry data;
Examining whether the Bank’s and Group’s
loan
impairment
credit
risk
-related
disclosures in the separate and consolidated
financial statements appropriately address
the relevant quantitative and qualitative
requirements of the applicable financial
repo
rting framework
Other Information
Management is responsible for the other information. The other information comprises the “Overview”
“Business Report”,
“NLB Group Directory” and
“Definitions and Glossary of Selected
Terms” included in the Annual Report but does not include the separate and consolidated financial
statements and our auditor’s report thereon.
Other information was obtained prior to the date of this
auditor's report, except for the Report of the Supervisory Board, which will be available after that date.
Our opinion on the separate and consolidated financial statements does not cover the other
information and, except to the extent otherwise explicitly stated in our report, we do not express any
form of assurance conclusion thereon
as part of our engagement to audit the separate and
consolidated financial statements
We have performed a limited assurance engagement on the Sustainability Statement that forms part
of the other information and provided a separate unmodified assurance practitioner’s conclusion
thereon that is included within the other information.
In connection with our audit of the separate and consolidated financial statements, our responsibility is
to read the
other information and, in doing so, consider whether the other information is materially
inconsistent with the separate and consolidated financial statements or our knowledge obtained in the
audit, or otherwise appears to be materially misstated.
If, based on the work we have performed on the other information that we obtained prior to the date of
this auditor's report,
we conclude that there is a
material misstatement of this other information, we are
required to report that fact. We have nothing to report in this regard.
Other Reporting Responsibilities Related to Other Information – Business Report
In addition, with respect to the Business Report, we are required to report on its consistency with the
separate and consolidated financial statements and on whether the Business Report includes the
disclosures required by the Companies Act dated 4 May 2006 (Official Gazette of the Republic of
Slovenia no. 42/2006 with amendments
hereafter referred to as
the applicable legal requirements
”)
excluding the requirements relevant for Sustainability Statement. Based solely on the work required to
be undertaken
in the course of the audit of the separate and consolidated financial statements and the
procedures above, in our opinion:
the information given in the Business Report for the financial year for which the separate and
consolidated financial statements are prepared is consistent, in all material respects, with the
separate and consolidated financial statements; and
the Business Report has been prepared in accordance with the applicable legal requirements
excluding the requirements relevant for the
s
ustainability reporting
In addition, in light of the knowledge and understanding of the Bank
and the Group and its
environment obtained in the course of our audit, we are required to report if we have identified material
misstatements in other information that we obtained prior to the date of this auditor's report. We have
nothing to report in this regard
403
Responsibilities of Management and Those Charged with Governance for the Separate and
Consolidated Financial Statements
Management is responsible for the preparation of the separate and consolidated financial statements
that give a
true and fair view in accordance with IFRS EU, and for such internal control as
management determines is necessary to enable the preparation of separate and consolidated
financial statements that are free from material misstatement, whether due to fraud or error.
In preparing the separate and consolidated financial statements, management is responsible for
assessing the Bank’s and the Group's ability to continue as a
going concern, disclosing, as applicable,
matters related to going concern and using the going concern basis of accounting unless management
either intends to liquidate the Bank
or the Group or to cease operations, or has no realistic alternative
but to do so.
Those charged with governance are responsible for overseeing the Bank’s and the Group’s financial
reporting process.
Auditor's Responsibilities for the Audit of the Separate and Consolidated Financial
Our objectives are to obtain reasonable assurance about whether the separate and consolidated
financial statements as a
whole are free from material misstatement, whether due to fraud or error,
and to issue an auditor
’s report that includes our opinion. Reasonable assurance is a
high level of
assurance, but
is not a
guarantee that an audit conducted in accordance with ISAs and EU Regulation
(EU) No 537/2014 will always detect a
material misstatement when it exists. Misstatements can arise
from fraud or error and are considered material if, individually or in
the aggregate, they could
reasonably be expected to influence the economic decisions of users taken on the basis of these
separate and consolidated financial statements.
As part of an audit in accordance with ISAs and EU Regulation (EU) No 537/2014, we exercise
professional judgment and maintain professional s
k
epticism throughout the audit. We also:
Identify and assess the risks of material misstatement of the separate and consolidated financial
statements, whether due to fraud or error, design and perform audit procedures responsive to
those risks, and obtain audit evidence that is sufficient and app
ropriate to provide a
basis for our
opinion. The risk of not detecting a
material misstatement resulting from fraud is higher than for
one resulting from error, as fraud may involve collusion, forgery, intentional omissions,
misrepresentations, or the override of internal control;
Obtain an understanding of internal control relevant to the audit in order to design audit
procedures that are appropriate in the circumstances, but not for the purpose of expressing an
opinion on the effectiveness of the Bank’s and the Group's internal control;
Evaluate the appropriateness of accounting policies used and the reasonableness of accounting
estimates and related disclosures made by management;
Conclude on the appropriateness of management’s use of the going concern basis of accounting
and, based on the audit evidence obtained, whether a
material uncertainty exists related to events
or conditions that may cast significant doubt on the Bank’s and the Group’s ability to continue as
a
going concern. If we conclude that a
material uncertainty exists, we are required to draw
attention in our auditor
’s report to the related disclosures in the separate and consolidated
financial statements or, if such disclosures are inadequate, to modify our opinion. Our conclusions
are based on the audit evidence obtained up to the date of our auditor’s report. However, future
events or conditions may cause the Bank
or the Group to cease to continue as a
going concern;
Evaluate the overall presentation, structure and content of the separate and consolidated financial
statements, including the disclosures, and whether the separate and consolidated financial
statements represent the underlying transactions and events in a
manner that achieves fair
presentation;
P
lan and perform the group audit to obtain sufficient appropriate audit evidence regarding the
financial information of the entities or business units within the Group as a
basis for forming an
opinion on the group financial statements. We are responsible for the direction, supervision and
review of the audit work performed for purposes of the group audit. We remain solely responsible
for our audit opinion.
We communicate with those charged with governance regarding, among other matters, the planned
scope and timing of the audit and significant audit findings, including any significant deficiencies in
internal control that we identify during our audit.
We also provide those charged with governance with a
statement that we have complied with relevant
ethical requirements regarding independence, and communicate with them all relationships and other
matters that may reasonably be thought to bear on our independence, and where applicable, actions
taken to eliminate threats or safeguards applied.
From the matters communicated with those charged with governance, we determine those matters
that were of most significance in the audit of the separate and consolidated financial statements of the
current period and are therefore the key audit matters. We
describe these matters in our auditor’
s
report unless law or regulation precludes public disclosure about the matter or when, in extremely rare
circumstances, we determine that a
matter should not be communicated in our report because the
adverse consequences of doing so would reasonably be expected to outweigh the public interest
benefits of such communication.
Report on Other Legal and Regulatory Requirements
Information Required by Regulation (EU) No. 537/2014 of the European Parliament and the
Council
Appointment of Auditor and Period of Engagement
We have been appointed to audit the annual separate and consolidated financial statements of the
Bank
and the Group
by the shareholders of the Bank on the shareholders meeting dated 20 June
. Our period of total uninterrupted engagement is 3
years, covering the periods ended
December 2023 to 31
December 2025.
Consistency with Additional Report to Audit Committee
We confirm that our audit opinion is consistent with the additional report to the Audit Committee.
Non-audit Services
We declare that no prohibited non
audit services referred to in Article 5 (1) of Regulation (EU) No.
537/2014 of the European Parliament and of the Council were provided and that we remained
independent in conducting the audit.
Independent Auditor's Report on the Compliance of the Electronic Separate and
Consolidated Financial Statements with the Delegated Regulation 2019/815 on a Single
Electronic Reporting Format (“ESEF”)
We have conducted an engagement to provide reasonable assurance as to whether the audited
separate and consolidated financial statements of the Bank
and the Group for the financial year ended
(respectively, “Audited Separate Financial Statements” and “Audited Consolidated
Financial Statements” and, collectively, “Audited Separate and Consolidated Financial Statements”)
have been prepared in accordance with requirements of the Commission Delegated Regulation (EU)
2019/815 of 17 December 2018
on supplementing the Directive 2004/109/EC of the European
Parliament and the Council with regard to regulatory technical standards for establishing a
single
electronic reporting format applicable for
financial
year
ended 31 December
(“
Delegated
Regulation
”).
404
Responsibilities of Management and Those Charged with Governance
Management is responsible for the preparation and presentation of the Audited Separate and
Consolidated Financial Statements in accordance with the Delegated Regulation, and for such internal
control as management determines is necessary to enable the preparation of the Audited Separate
and Consolidated Financial Statements that are free from material misstatement, whether due to fraud
or error.
Those charged with governance are responsible for overseeing the preparation of the Audited
Separate and Consolidated Financial Statements in compliance with requirements of the Delegated
Regulation.
Auditor’s Responsibilities
Our
responsibility
is to express an opinion on whether the Audited Separate and Consolidated
Financial Statements are prepared in accordance with requirements of the Delegated Regulation. We
conducted our assurance engagement in accordance with the International Standard on
Assurance
Engagements (ISAE) 3000 Revised,
Assurance Engagements Other than Audits or Reviews of
Historical Financial Information
issued by the International Auditing and Assurance Standards Board.
That standard requires that we plan and perform our procedures to obtain reasonable assurance
about whether the separate and consolidated financial statements in the ESEF format are properly
prepared and presented in accordance with the requirements of the
Delegated Regulation, in all
material respects.
We have acted in accordance with the independence and ethical requirements of the EU Regulation
537/2014 and the International Code of Ethics for Professional Accountants (including International
Independence Standards) issued by the International Ethics Standards Board of Accountants (
IESBA
Code
”
), together with the ethical requirements that are relevant to our assurance engagements in
Slovenia. The Code is based on the fundamental principles of integrity, objectivity, professional
competence and due care, confidentiality and professional conduct
Our
firm applies International Standard on Quality Management (ISQM) 1,
Quality Management for
Firms that Perform Audits or Reviews of Financial Statements, or Other Assurance or Related
Services Engagements
issued by the IAASB. This standard
requires the firm to design, implement
and operate a
system of quality management including policies or procedures regarding compliance
with ethical requirements, professional standards and applicable legal and regulatory requirements.
Summary of the Work Performed
Within the scope of our work, we performed the following
procedures:
identified and assessed the risks of material non
compliance of the Audited Separate and
Consolidated Financial Statements with the requirements of the Delegated Regulation, whether
due to error or fraud;
obtained an understanding of internal control relevant to the engagement in order to provide
reasonable assurance for designing procedures that are appropriate in the circumstances, but not
for the purpose of expressing an opinion on the effectiveness of internal control;
assessed whether the Audited Separate Financial Statements are prepared in a
n appropriate
XHTML format
assessed whether the Audited Consolidated Financial Statements comply with the requirements of
the Delegated Regulation applicable as of the reporting date;
obtained reasonable assurance that the Audited Consolidated Financial Statements of the issuer
are presented in a appropriate
XHTML electronic format;
obtained reasonable assurance that the values and disclosures in the Audited Consolidated
Financial Statements in XHTML format are correctly marked and in Inline XBRL (iXBRL)
technology and that their machine reading provides complete and accurate information contained
in the Audited Consolidated Financial Statements; and
obtained reasonable assurance that notes to the consolidated financial statements are
appropriately
block
tagged.
We believe that the evidence obtained provides a
sufficient and appropriate basis for our opinion.
Opinion
Based on the procedures performed and the evidence obtained, the Audited Separate and
Consolidated Financial Statements of the Bank
and the Group for the financial year ended 31
December 2025
are in our opinion prepared, in all material respects, in accordance with the
requirements of the Delegated Regulation.
On behalf of audit firm
KPMG SLOVENIJA,
podjetje za revidiranje, d.o.o.
Domagoj Vuković, FCCA
Certified Auditor
Partner
Ljubljana, 8
April 2026
405
The Management Board hereby confirms its
responsibility for preparing the consolidated financial
statements of the NLB Group and the financial
statements of NLB for the year ending on 31 December
2025, and for the accompanying accounting policies and
notes to the financial statements.
The Management Board is responsible for the
preparation and fair presentation of these financial
statements in accordance with the International
Financial Reporting Standards as adopted by the
European Union, and with the requirements of the
Slovenian Companies Act and the Banking Act so as to
give a true and fair view of the financial position of the
NLB Group and NLB as at 31 December 2025, and their
financial results and cash flows for the year then ended.
The Management Board also confirms that the
appropriate accounting policies were consistently
applied, and that the accounting estimates were
prepared according to the principles of prudence and
good management. The Management Board further
confirms that the financial statements of the NLB Group
and NLB, together with the accompanying notes, have
been prepared on a going-concern basis for the NLB
Group and NLB, and in line with valid legislation and the
International Financial Reporting Standards as adopted
by the European Union.
The Management Board is also responsible for
appropriate accounting practices, the adoption of
appropriate measures for safeguarding assets, and
the prevention and identification of fraud and other
irregularities or illegal acts.
Income Statement for the Annual Period Ended 31 December
in EUR thousands
Interest income calculated using the effective interest method
1,097,292
1,112,288
575,389
602,004
Other interest and similar income
139,727
95,350
53,164
44,926
Interest and similar income
4.1.
1,237,019
1,207,638
628,553
646,930
Interest expenses calculated using the effective interest method
(251,707)
(232,863)
(171,131)
(174,429)
Other interest and similar expenses
(38,617)
(40,614)
(38,189)
(40,621)
Interest and similar expenses
4.1.
(290,324)
(273,477)
(209,320)
(215,050)
946,695
934,161
419,233
431,880
4.2.
191
116
232,187
223,579
Fee and commission income
4.3.
469,467
435,284
207,114
191,911
Fee and commission expenses
4.3.
(126,824)
(122,360)
(48,282)
(47,222)
342,643
312,924
158,832
144,689
Gains less losses from derecognition of financial assets and liabilities
not measured at fair value through profit or loss
4.4.
2,109
(160)
(484)
2,503
Gains less losses from financial assets and liabilities held for trading
4.5.
26,264
33,229
786
9,979
Gains less losses from non-trading financial assets mandatorily at fair value through profit or loss
4.6.
788
3,263
1,364
3,848
Gains less losses from financial liabilities measured at fair value through profit or loss
(4,574)
(2,903)
(2,962)
(1,572)
Gains less losses from hedge accounting
5.5.a)
(1,963)
(1,411)
(1,823)
(1,403)
Foreign exchange translation gains less losses
4.7.
11,256
(3,644)
5,684
(3,547)
Net gains or losses on derecognition of investments in subsidiaries, associates and joint ventures
719
189
Gains less losses on derecognition of non-financial assets
6,703
3,032
526
(213)
Other operating income
4.8.
28,427
21,849
13,834
14,574
Other operating expenses
4.9.
(7,347)
(11,829)
(3,417)
(3,908)
Administrative expenses
4.10.
(589,563)
(543,995)
(308,998)
(288,442)
Cash contributions to resolution funds and deposit guarantee schemes
4.11.
(44,134)
(40,213)
(12,013)
(10,793)
4.12.
(68,449)
(58,217)
(25,109)
(24,016)
Gains less losses from modification of financial assets
4.13.
(198)
(4,280)
Provisions for credit losses
4.14.
1,616
10,728
(1,221)
8,701
Provisions for other liabilities and charges
4.14.
(14,041)
(12,847)
(11,481)
(7,149)
Impairment of financial assets
4.15.
(48,191)
(31,306)
(48,110)
(40,690)
Impairment of non-financial assets
4.15.
(4,014)
45,498
53,524
Share of profit from investments in associates and joint ventures
(accounted for using the equity method)
5.12.e)
1,455
2,990
Gains less losses from non-current assets held for sale
2,579
676
194
446
Profit before income tax
593,366
608,149
462,709
511,990
4.16.
(74,675)
(77,916)
(35,791)
(33,829)
Profit for the year
518,691
530,233
426,918
478,161
Attributable to owners of the parent
503,055
514,552
426,918
478,161
Attributable to non-controlling interests
15,636
15,681
Earnings per share (in EUR per share)
4.17.
25.2
25.7
21.3
23.9
Diluted earnings per share (in EUR per share)
4.17.
25.2
25.7
21.3
23.9
The notes are an integral part of these financial statements.
407
Statement of Other Comprehensive Income for the Annual Period Ended 31 December
in EUR thousands
Net profit for the year after tax
518,691
530,233
426,918
478,161
Other comprehensive income after tax
19,372
56,704
17,699
25,968
Items that will not be reclassified to income statement
Actuarial gains/(losses) on defined benefit pensions plans
5.16.c)
(1,307)
356
(860)
Fair value changes of equity instruments measured at fair
value through other comprehensive income
5.4.c)
1,168
9,423
1,590
2,162
Share of other comprehensive income/(losses) of entities accounted for using the equity method
66
Income tax relating to components of other comprehensive income
5.18.
(309)
(1,433)
(389)
(476)
Items that have been or may be reclassified subsequently to income statement
Foreign currency translation
(3,232)
3,178
Translation gains/(losses) taken to equity
(3,232)
3,178
Debt instruments measured at fair value through other comprehensive income
27,066
57,414
32,233
Valuation gains/(losses) taken to equity
5.4.c)
28,784
55,781
20,739
31,825
Transferred to income statement
4.4., 4.15.
(1,718)
1,633
(37)
408
Income tax relating to components of other comprehensive income
5.18.
(5,396)
(10,589)
(4,560)
(7,091)
Total comprehensive income for the year after tax
538,063
586,937
444,617
504,129
522,383
571,081
444,617
504,129
15,680
15,856
The notes are an integral part of these financial statements.
408
Statement of Financial Position as at 31 December
Cash, cash balances at central banks, and other deposits on demand at banks
5.1.
4,371,798
4,039,581
2,220,649
1,973,113
Financial assets held for trading
5.2.a)
4,552
18,338
6,302
21,073
Non-trading financial assets mandatorily at fair value through profit or loss
5.3.a)
21,706
17,429
23,543
19,135
Financial assets measured at fair value through other comprehensive income
5.4.
2,744,384
2,563,516
2,093,239
1,665,019
Financial assets measured at amortised cost
- debt securities
5.6.a)
4,317,154
3,725,195
3,146,795
2,846,779
- loans and advances to banks
5.6.b)
404,532
458,921
322,150
193,172
- loans and advances to customers
5.6.c)
18,705,474
16,363,649
9,550,493
8,653,348
- other financial assets
5.6.d)
170,741
136,854
81,530
81,518
5.5.b)
85,114
77,771
85,114
77,771
Fair value changes of the hedged items in portfolio hedge of interest rate risk
5.5.c)
(13,768)
(6,353)
(15,113)
(8,761)
Investments in subsidiaries
5.12.a)
1,262,826
1,179,757
Investments in associates and joint ventures
5.12.d)
14,137
14,661
4,293
4,823
Tangible assets
5.8.
331,255
310,017
103,541
91,320
5.9.
24,370
26,132
5,331
5,599
5.10.
115,871
100,496
46,645
44,424
Current income tax assets
604
Deferred income tax assets
5.17.
108,251
120,701
101,365
106,327
5.13.
63,856
56,819
20,255
17,825
Non-current assets held for sale
5.7.
5,378
11,036
2,052
2,849
28,035,367
19,061,010
16,975,091
Financial liabilities held for trading
5.2.b)
4,555
6,995
6,204
9,977
Financial liabilities measured at fair value through profit or loss
5.3.b)
13,648
9,633
8,587
5,597
Financial liabilities measured at amortised cost
- deposits from banks and central banks
5.15.a)
98,758
136,000
151,736
220,120
- borrowings from banks and central banks
5.15.b)
166,775
120,612
47,711
51,106
- due to customers
5.15.a)
24,509,880
22,206,310
13,449,865
12,293,708
- borrowings from other customers
5.15.b)
113,216
104,519
293
- debt securities issued
5.15.c)
2,099,220
1,608,939
2,099,220
1,608,939
- other financial liabilities
5.15.d)
362,649
296,725
162,813
145,802
5.5.b)
2,898
3,592
1,461
1,261
5.16.
100,236
104,388
44,274
41,646
Current income tax liabilities
20,969
18,026
6,440
4,328
Deferred income tax liabilities
5.17.
425
17,694
5.19.
121,269
103,889
79,289
66,998
Total liabilities
27,614,498
24,737,322
16,057,893
14,449,482
Equity and reserves attributable to owners of the parent
Share capital
5.20.
200,000
200,000
200,000
200,000
Share premium
5.22.a)
871,378
871,378
871,378
871,378
Other equity instruments
5.21.
386,107
84,184
386,107
84,184
Accumulated other comprehensive income
5.22.b)
(314)
(19,642)
7,351
(10,348)
Profit reserves
5.22.a)
186,332
186,332
186,332
186,332
Retained earnings
2,138,073
1,903,708
1,351,949
1,194,063
3,781,576
3,225,960
3,003,117
2,525,609
78,758
72,085
3,860,334
3,298,045
3,003,117
2,525,609
28,035,367
409
The Management Board of NLB has authorised
the issue of the financial statements and the
accompanying notes.
Statement of Changes in Equity for the Annual Period Ended 31 December
Accumulated other
comprehensive income
Share
capital
premium
Other equity
instruments
Fair value
reserve of
financial
assets
measured at
FVOCI
Foreign
currency
translation
reserve
Profit
reserves
Retained
earnings
attributable
to owners of
the parent
attributable
to non-
controlling
interests
equity
5.20.
5.22.a)
5.21.
5.22.b)
5.22.b)
5.22.b)
5.22.a)
Balance as at
1 January 2025
200,000
871,378
84,184
(5,536)
(11,366)
(2,740)
186,332
1,903,708
3,225,960
72,085
3,298,045
- Net profit for the year
503,055
503,055
15,636
518,691
- Other comprehensive
22,498
(3,234)
64
19,328
19,372
Total comprehensive
income after tax
22,498
(3,234)
64
503,055
522,383
15,680
538,063
Dividends
(257,200)
(257,200)
(8,665)
(265,865)
Other equity
instruments issued
300,000
300,000
300,000
1,923
(11,490)
(9,567)
(342)
(9,909)
Balance as at
386,107
16,962
(14,600)
(2,676)
2,138,073
3,781,576
78,758
3,860,334
Accumulated other
capital
premium
instruments
Fair value
reserve of
financial
assets
measured at
FVOCI
Foreign
currency
translation
reserve
Profit
reserves
Retained
earnings
to owners of
the parent
to non-
controlling
interests
equity
5.20.
5.22.a)
5.21.
5.22.b)
1 January 2024
84,178
(60,019)
(14,588)
(1,511)
13,522
1,789,890
2,882,850
65,140
2,947,990
- Net profit for the year
514,552
514,552
15,681
530,233
- Other comprehensive
54,541
3,222
(1,234)
56,529
175
56,704
Total comprehensive
income after tax
54,541
3,222
(1,234)
514,552
571,081
15,856
586,937
Dividends
(220,000)
(220,000)
(8,911)
(228,911)
Transfer to profit
reserves
172,810
(172,810)
Transfer of fair
values reserve
(58)
(7,977)
(7,971)
(7,971)
84,184
(5,536)
(11,366)
(2,740)
1,903,708
3,225,960
72,085
3,298,045
411
capital
premium
financial assets
FVOCI
Profit
reserves
Retained
earnings
equity
5.20.
5.21.
5.20.
Balance as at 1 January 2025
84,184
(8,283)
(2,065)
1,194,063
2,525,609
426,918
- Other comprehensive income
17,382
317
17,699
Total comprehensive income after tax
17,382
317
444,617
Dividends
(257,200)
(257,200)
Other equity instruments issued
300,000
300,000
1,923
(11,832)
(9,909)
Balance as at 31 December 2025
386,107
9,099
(1,748)
1,351,949
3,003,117
capital
premium
FVOCI
Profit
reserves
Retained
earnings
equity
5.21.
Balance as at 1 January 2024
84,178
(35,111)
(1,205)
13,522
1,116,689
2,249,451
478,161
- Other comprehensive income
26,828
(860)
25,968
Total comprehensive income after tax
26,828
(860)
504,129
Dividends
(220,000)
(220,000)
Merger of subsidiary
172,810
(172,810)
(7,977)
(7,971)
Balance as at 31 December 2024
(8,283)
(2,065)
1,194,063
2,525,609
412
Statement of Cash Flows for the Annual Period Ended 31 December
| in EUR thousands | |||||
| NLB Group | NLB | ||||
| Notes | 2025 | 2024 | 2025 | 2024 | |
| Cash flows from operating activities | |||||
| Interest received | 1,205,860 | 1,176,909 | 599,420 | 625,877 | |
| Interest paid | (270,443) | (237,651) | (199,261) | (197,468) | |
| Dividends received | 2,213 | 963 | 222,130 | 213,425 | |
| Fee and commission receipts | 469,708 | 434,272 | 203,289 | 186,775 | |
| Fee and commission payments | (124,921) | (123,432) | (47,781) | (47,382) | |
| Realised gains from financial assets and financial liabilities not at fair value through profit or loss | 2,647 | 455 | 53 | - | |
| Net gains/(losses) from financial assets and liabilities held for trading | 28,694 | 33,491 | 2,376 | 8,783 | |
| Payments to employees and suppliers | (609,419) | (502,249) | (316,315) | (243,299) | |
| Other receipts | 29,902 | 17,878 | 14,656 | 12,295 | |
| Other payments | (62,528) | (63,387) | (23,300) | (15,448) | |
| Income tax (paid)/received | (69,662) | (88,128) | (22,002) | (36,790) | |
| Cash flows from operating activities before changes in operating assets and liabilities | 602,051 | 649,121 | 433,265 | 506,768 | |
| (Increases)/decreases in operating assets | (2,609,162) | (2,824,264) | (1,476,966) | (2,148,023) | |
| Net (increase)/decrease in trading assets | 9,338 | (9,138) | 9,338 | (9,138) | |
| Net (increase)/decrease in non-trading financial assets mandatorily at fair value through profit or loss | (4,055) | 1,191 | (3,646) | 998 | |
| Net (increase)/decrease in financial assets measured at fair value through other comprehensive income | (180,174) | (240,602) | (405,666) | (595,088) | |
| Net (increase)/decrease in loans and receivables measured at amortised cost | (2,388,001) | (2,562,328) | (1,074,026) | (1,542,445) | |
| Net (increase)/decrease in other assets | (46,270) | (13,387) | (2,966) | (2,350) | |
| Increases/(decreases) in operating liabilities | 2,455,296 | 1,380,011 | 1,146,745 | 373,482 | |
| Net increase/(decrease) in financial liabilities measured at fair value through profit or loss | (2,891) | - | (1,679) | - | |
| Net increase/(decrease) in deposits and borrowings measured at amortised cost | 2,437,569 | 1,378,653 | 1,130,052 | 371,637 | |
| Net increase/(decrease) in other liabilities | 20,618 | 1,358 | 18,372 | 1,845 | |
| Net cash flows from operating activities | 448,185 | (795,132) | 103,044 | (1,267,773) | |
| Cash flows from investing activities | |||||
| Receipts from investing activities | 1,241,489 | 739,185 | 302,568 | 159,890 | |
| Proceeds from sale of property, equipment, and investment property | 46,262 | 16,310 | 2,899 | 2,510 | |
| Proceeds from sale of subsidiaries, net of cash equivalents and decrease in subsidiaries’ equity | 3. | - | - | 8,577 | - |
| Proceeds from sale of associates and joint ventures | 720 | - | 720 | - | |
| Proceeds from non-current assets held for sale | 10,455 | 2,045 | 991 | 1,893 | |
| Proceeds from maturity/disposals of debt securities measured at amortised cost | 1,184,052 | 720,830 | 289,381 | 155,487 | |
| Payments from investing activities | (1,866,139) | (2,077,402) | (633,361) | (1,184,301) | |
| Purchase of property, equipment, and investment property | (51,793) | (43,452) | (23,578) | (14,920) | |
| Purchase of intangible assets | (34,989) | (29,122) | (14,657) | (19,620) | |
| Purchase of subsidiaries, net of cash acquired and increase in subsidiaries’ equity | 3., 5.12.b, c) | - | (103,926) | (2,296) | (130,545) |
| Purchase of debt securities measured at amortised cost | (1,779,357) | (1,900,902) | (592,830) | (1,019,216) | |
| Net cash flows from investing activities | (624,650) | (1,338,217) | (330,793) | (1,024,411) | |
| Cash flows from financing activities | |||||
| Proceeds from financing activities | 797,052 | 795,958 | 797,052 | 795,958 | |
| Issuance of subordinated bonds | 5.15.c) | - | 298,611 | - | 298,611 |
| Issuance of senior preferred notes | 5.15.c) | 497,052 | 497,347 | 497,052 | 497,347 |
| Issuance of ordinary shares and other equity instruments | 5.21. | 300,000 | - | 300,000 | - |
| Payments from financing activities | (287,412) | (807,886) | (315,247) | (812,061) | |
| Dividends paid | (265,847) | (228,679) | (257,200) | (220,000) | |
| Repayments of subordinated debt | 5.15.c) | (10,500) | (270,659) | (10,500) | (270,659) |
| Repayment of senior preferred notes | 5.15.c) | - | (300,000) | - | (300,000) |
| Payments related to purchase of other equity instruments of subsidiaries | - | - | (43,846) | (19,930) | |
| Other payments related to financing activities | (1,937) | - | (1,937) | - | |
| Lease payments | (9,128) | (8,548) | (1,764) | (1,472) | |
| Net cash flows from financing activities | 509,640 | (11,928) | 481,805 | (16,103) | |
| Effects of exchange rate changes on cash and cash equivalents | (7,902) | 6,788 | 577 | (1,904) | |
| Net increase/(decrease) in cash and cash equivalents | 333,175 | (2,145,277) | 254,056 | (2,308,287) | |
| Cash and cash equivalents at beginning of year | 4,498,650 | 6,637,139 | 2,013,308 | 4,323,499 | |
| Cash and cash equivalents at end of year | 4,823,923 | 4,498,650 | 2,267,941 | 2,013,308 |
413
| in EUR thousands | |||||
| NLB Group | NLB | ||||
| Notes | 31 Dec 2025 | 31 Dec 2024 | 31 Dec 2025 | 31 Dec 2024 | |
| Cash and cash equivalents comprise: | |||||
| Cash, cash balances at central banks, and other demand deposits at banks | 5.1. | 4,372,729 | 4,040,816 | 2,220,761 | 1,973,308 |
| Loans and advances to banks with original maturity up to three months | 441,447 | 431,997 | 47,180 | 40,000 | |
| Debt securities measured at fair value through other comprehensive income with original maturity up to three months |
9,747 | 25,837 | - | - | |
| Total | 4,823,923 | 4,498,650 | 2,267,941 | 2,013,308 |
1. General Information on
Reporting Entity
Nova Ljubljanska banka d.d. Ljubljana (hereinafter:
‘NLB’ or ‘the Bank’) is a Slovenian joint-stock entity
providing universal banking services. The NLB Group
consists of NLB and its subsidiaries located in nine
countries, mainly in Slovenia and the SEE market.
Information on the NLB Group’s structure is disclosed
in note 5.12. Information on other related party
relationships of the NLB Group is provided in note 8.
NLB is incorporated and domiciled in Slovenia. The
address of its registered office is Trg republike 2, 1000
Ljubljana. NLB’s shares are listed on the Ljubljana
Stock Exchange, and the global depositary receipts
(‘GDR’) representing ordinary shares of NLB, are listed
on the London Stock Exchange. Five GDRs represent
one share of NLB.
As at 31 December 2025 and as at 31 December 2024, the
largest shareholder of NLB with significant influence is
the Republic of Slovenia, owning 25.00% plus one share.
2. Summary of Material
Accounting Policy
The material accounting policy information adopted
for the preparation of the separate and consolidated
financial statements are set out below. The policies
have been consistently applied to all the years
presented, except for changes in accounting policies
resulting from the application of new standards or
changes to standards.
2.1. Statement of compliance
The principal accounting policies applied in the
preparation of the separate and consolidated
financial statements were prepared in accordance
with the International Financial Accounting Standards
(hereinafter: ‘the IFRS’) as adopted by the European
Union (hereinafter: ‘EU’). Additional requirements under
the national legislation are included where appropriate.
The separate and consolidated financial statements
are comprised of the income statement and statement
of other comprehensive income, the statement of
financial position, the statement of changes in equity,
the statement of cash flows, material accounting policy
information, and the notes.
2.2. Basis for preparation the
financial statements
The financial statements have been prepared on
a going-concern basis, under the historical cost
convention, except for the following items, which are
measured at fair value: financial assets measured at fair
value through other comprehensive income, financial
assets, and financial liabilities at fair value through profit
or loss, including all derivative contracts, hedged items
in fair value hedge accounting relationships, non-current
assets held for sale, liabilities for cash-settled share-
based payment arrangements, and investment property.
The preparation of financial statements in accordance
with the IFRS requires the use of estimates and
assumptions that affect the reported amounts of assets
and liabilities, the disclosure of contingent assets and
liabilities on the date of the financial statements, and
the reported amounts of revenue and expenses during
the reporting period. Although these estimates are
based on management’s best knowledge of current
events and activities, actual results may ultimately
differ from those estimates. Accounting estimates and
underlying assumptions are reviewed on an ongoing
basis. Revisions of accounting estimates are recognised
in the period in which the estimate is revised. Critical
accounting estimates and judgements in applying
accounting policies are disclosed in
note 2.35.
This document contains both the separate financial
statements of NLB, and the consolidated financial
statements of the NLB Group. The presented accounting
policies apply to both sets of financial statements, with
the exception of policies described in
notes 2.5.
2.6.
, which only apply to the consolidated financial
statements and policies described in
note 2.7.
, where
differences in the accounting treatment for investments in
subsidiaries, and associates, and joint ventures between
separate and consolidated financial statements are
described. Data relating to separate financial statements
is marked ‘NLB’, while data relating to consolidated
financial statements is marked ‘NLB Group’.
2.3. Functional and
presentation currency
These consolidated financial statements are presented
in euro, which is the Bank’s functional currency. All
amounts have been rounded to the nearest thousand,
except when otherwise indicated.
2.4. Comparative amounts
Except when a standard or an interpretation permits or
requires otherwise, all amounts are reported or disclosed
with comparative amounts. Where IAS 8 applies,
comparative figures have been adjusted to conform to
the changes in presentation in the current year.
2.5. Consolidation
In the consolidated financial statements (the NLB Group),
subsidiaries which are directly or indirectly controlled
by NLB have been fully consolidated. Subsidiaries are
consolidated from the date on which effective control is
transferred to the NLB Group.
NLB controls an entity when all three elements of control
are met:
it has power over the entity;
it is exposed or has rights to variable returns from its
involvement with the entity; and
it has the ability to use its power over the entity to affect
the amount of the entity’s returns.
NLB reassesses whether it controls an entity if facts
and circumstances indicate there are changes to one
or more of the three elements of control. If the loss of
control of a subsidiary occurs, the subsidiary is no longer
consolidated from the date that the control ceases.
Where necessary, the accounting policies of subsidiaries
have been amended to ensure consistency with the
policies adopted by NLB. The financial statements of
415
consolidated subsidiaries are prepared as at the parent
entity’s reporting date. Non-controlling interests are
disclosed in the consolidated statement of changes in
equity. Non-controlling interest is that part of the net
results, and of the equity of a subsidiary, attributable
to interests which NLB does not own, either directly or
indirectly. The NLB Group measures non-controlling
interest on a transaction-by-transaction basis, either
at fair value, or by the non-controlling interest’s
proportionate share of net assets of the acquiree.
Inter-company transactions, balances, and unrealised
gains on transactions between the NLB Group entities
are eliminated. Unrealised losses are also eliminated
unless the transaction provides evidence of impairment
of the asset transferred.
The NLB Group treats transactions with non-controlling
interests as transactions with equity owners of the
NLB Group. For purchases of subsidiaries from non-
controlling interests, the difference between any
consideration paid and the relevant share acquired
of the carrying value of net assets of the subsidiary is
deducted from the equity. For sales to non-controlling
interests, the differences between any proceeds
received and the relevant share of non-controlling
interests are also recorded in the equity. All effects are
presented in the line item ‘Equity Attributable to Non-
Controlling Interest’.
2.6. Business combinations, goodwill,
and bargain purchases
The NLB Group accounts for business combinations
using the acquisition method when the acquired set of
activities and assets meets the definition of a business,
and control is transferred to the Group. In determining
whether a particular set of activities and assets is a
business, the Group assesses whether the set of assets
and activities acquired includes, at a minimum, an input
and substantive process, and whether the acquired set
has the ability to produce outputs. The acquired process
is considered substantive if it is critical to the ability to
continue producing outputs; and the inputs acquired
include an organised workforce with the necessary
skills, knowledge, or experience to perform that process
or it significantly contributes to the ability to continue
producing outputs and is considered unique or scarce
or cannot be replaced without significant cost, effort, or
delay in the ability to continue producing outputs.
The consideration transferred is measured at the
fair value of the assets transferred, equity interest
issued, liabilities incurred or assumed, including
the fair value of assets or liabilities from contingent
consideration arrangements and fair value of any
pre-existing equity interest in the subsidiary. However,
this excludes amounts related to the settlement of pre-
existing relationships which are recognised in profit
or loss. Acquisition-related costs such as advisory,
legal, valuation, and similar professional services are
recognised in profit or loss as well. Transaction costs
incurred for issuing equity instruments are deducted
from the equity, and all other transaction costs
associated with the acquisition are expensed.
Identifiable assets acquired and liabilities assumed in
a business combination are, with limited exceptions,
measured initially at their fair values at the
acquisition date.
A contingent consideration classified as equity is not re-
measured and its subsequent settlement is accounted
for within equity. A contingent consideration classified
as an asset or liability that is a financial instrument
and within the scope of IFRS 9 Financial Instruments
is measured at fair value at each reporting date, and
changes in fair value are recognised in the statement of
profit or loss in accordance with IFRS 9. Other contingent
considerations that are not within the scope of IFRS 9
are measured at fair value at each reporting date, and
changes in fair value are recognised in profit or loss.
For each business combination, the NLB Group elects
whether to measure the non-controlling interests in
the acquiree at fair value or at the present ownership
instruments’ proportionate share in the recognised
amounts of the acquiree’s identifiable net assets
at the date of acquisition. All other components
of non-controlling interests are measured at
their acquisition-date fair values, unless another
measurement basis is required by IFRSs.
Goodwill is measured as the excess of the aggregate
of the consideration transferred measured at fair
value, the amount of any non-controlling interest in
the acquiree, and the fair value of an interest in the
acquiree held immediately before the acquisition date
over the net amounts of the identifiable assets acquired,
as well as the liabilities assumed less any accumulated
impairment losses. Any negative amount, a gain on a
bargain purchase, is recognised in profit or loss after
management reassesses whether it has identified all
the assets acquired and all the liabilities and contingent
liabilities assumed have been correctly identified, and
after it reviews the appropriateness of their measurement.
Goodwill is tested annually for impairment. For the
purpose of impairment testing, goodwill arising from
a business combination is, from the acquisition date,
allocated to the Group’s cash-generating units (CGUs)
or groups of CGUs that are expected to benefit from the
synergies of the combination. Where goodwill has been
allocated to a cash-generating unit (CGU) and part of
the operation within that unit is disposed of, the goodwill
associated with the disposed operation is included in
the carrying amount of the operation when determining
the gain or loss on disposal. Goodwill disposed in these
circumstances is measured based on the relative values
of the disposed operation and the portion of the cash-
generating unit retained.
The goodwill of associates and joint ventures is included
in the carrying value of investments.
In a business combination achieved in stages, the NLB
Group remeasures its previously held equity interest in the
acquiree at its acquisition-date fair value, and recognises
the resulting gain or loss, if any, in profit or loss.
2.7. Investments in subsidiaries,
associates, and joint ventures
In the separate financial statements (NLB), investments
in subsidiaries, associates, and joint ventures are
accounted for with the cost method. Dividends from
subsidiaries, joint ventures, or associates are recognised
in the income statement when NLB’s right to receive the
dividend has been established.
In the consolidated financial statements, investments in
associates are accounted for using the equity method of
accounting. These are generally undertakings in which
the NLB Group holds between 20% and 50% of the
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voting rights, and over which the NLB Group exercises
significant influence, but does not have control.
Joint ventures are entities over whose activities the
NLB Group has joint control, established by contractual
agreement. In the consolidated financial statements,
investments in joint ventures are accounted for using the
equity method of accounting.
The NLB Group’s share of its associates’ and joint
ventures post-acquisition profits or losses is recognised
in the consolidated income statement, and its share
of other comprehensive income is recognised in other
comprehensive income. The cumulative post-acquisition
movements are adjusted against the carrying amount
of the investment. When the NLB Group’s share of
losses in an associate and joint venture equals or
exceeds its interest in the associate and joint venture,
including any other unsecured receivables, the NLB
Group does not recognise further losses unless it has
incurred obligations or made payments on behalf of
the associate and joint venture. The NLB Group resumes
recognising its share of those profits only after its share
of the profits equals the share of losses not recognised
(note 5.12.d).
The NLB Group’s subsidiaries, associates, and joint
ventures are presented in note 5.12.
2.8. A combination of entities
or businesses under
common control
A merger of entities within the NLB Group is a business
combination involving entities under common control.
For such mergers, members of the NLB Group apply
merger accounting principles, and use the book value
accounting at the date of merger of merged entities as
reported in the consolidated financial statements.
Mergers of entities within the NLB Group do not affect
the consolidated financial statements.
When accounting for a merger in separate financial
statements (the merger of a parent company and its
subsidiary) if a surviving entity is the parent company,
NLB applies an accounting policy to recognise the
difference between: (1) the amounts assigned to the
assets and liabilities in the parent’s separate financial
statements after the merger; and (2) the carrying
amounts of the investments in the merged subsidiary
before the merger, directly in equity. In such a case, the
acquired assets and assumed liabilities are recognised
at the carrying amounts from the consolidated financial
statements of merged subsidiary as at the date of the
merger, including any recognised goodwill and fair
value adjustments related to merged subsidiary’s assets
and liabilities. The comparative amounts in separate
financial statements are not restated.
2.9. Foreign currency translation
Functional and presentation currency
The items included in the financial statements of each
of the NLB Group’s entities are measured using the
currency of the primary economic environment in which
the entity operates (i.e., the functional currency). The
financial statements are presented in euros, which is the
NLB Group’s presentation currency.
Transactions and balances
Foreign currency transactions are translated into the
functional currency at the exchange rates prevailing
on the dates of the transactions. Foreign exchange
gains and losses resulting from the settlement of such
transactions and from the translation of monetary
assets and liabilities denominated in foreign currencies
are recognised in the income statement, except when
deferred in other comprehensive income as qualifying
cash flow hedges.
Translation differences resulting from changes in the
amortised cost of monetary items denominated in
a foreign currency and classified as financial assets
measured at fair value through other comprehensive
income are recognised in the income statement.
Translation differences on non-monetary items, such as
equity instruments at fair value through profit or loss, are
reported as part of the fair value gain or loss in the income
statement. Translation differences on non-monetary items,
such as equity instruments classified as financial assets
measured at fair value through other comprehensive
income, are included together with valuation reserves in
the valuation (losses)/gains taken to other comprehensive
income and accumulated in the equity.
Gains and losses resulting from foreign currency
purchases and sales for trading purposes are included
in the income statement as gains less losses from
financial assets and liabilities held for trading.
NLB Group entities
The financial statements of all NLB Group entities
whose functional currency differs from the presentation
currency are translated into the presentation currency
as follows:
assets and liabilities for each statement of financial
position presented are translated at the closing rate at
the date of statement of financial position;
income and expenses for each income statement are
translated at average annual exchange rates; and
components of equity are translated at the
historical rate.
Goodwill and fair value adjustments arising from the
acquisition of a foreign entity are treated as assets
and liabilities of the foreign entity and translated at the
closing rate.
In the consolidated financial statements, exchange
differences arising from the translation of the net
investment in foreign operations are recognised in other
comprehensive income. When control over a foreign
operation is lost, the previously recognised exchange
differences on translations to a different presentation
currency are reclassified from other comprehensive
income to profit and loss for the year. On the partial
disposal of a subsidiary without loss of control, the
related portion of accumulated currency translation
differences is reclassified as a non-controlling interest
within the equity.
2.10. Interest income and expenses
Interest income and expenses for all financial instruments
measured at amortised cost, and financial assets
income are recognised in the income statement for
all interest-bearing instruments on an accrual basis
using the effective interest method. Interest income
on all trading assets and financial assets mandatorily
required to be measured at fair value through profit
or loss is recognised using the contractual interest
rate. The effective interest method is used to calculate
417
the amortised cost of a financial asset or financial
liability, and to allocate the interest income or interest
expenses over the relevant period. The effective interest
rate is the rate that exactly discounts estimated future
cash payments or receipts over the expected life of
the financial instrument, or a shorter period (when
appropriate) to the gross carrying amount of the financial
asset, or to the amortised cost of a financial liability.
Interest income includes coupons earned on fixed-
yield investments and trading securities, and accrued
discounts and premiums on securities. The calculation of
the effective interest rate includes all fees and points paid
or received by parties to the contract and all transaction
costs, but excludes future credit risk losses.
Interest income is calculated by applying the effective
interest rate to the gross carrying amount of financial
assets other than credit-impaired assets.
When a financial asset becomes credit-impaired and
is, therefore, classified in Stage 3, interest income is
calculated by applying the effective interest rate to the
net amortised cost of the financial asset. If the financial
asset cures and is no longer credit-impaired, interest
income is again calculated on a gross basis.
In the case of purchased or originated credit-impaired
financial assets (POCI), the credit-adjusted effective
interest rate is applied to the amortised cost of the
financial asset from initial recognition. The credit-
adjusted effective interest rate is the interest rate that, at
initial recognition, discounts the estimated future cash
flows (including credit losses) to the amortised cost of
the purchased or originated credit-impaired financial
asset. At the NLB Group level, most POCI exposures
relate to the initial recognition of non-performing
exposures in the case of a business combination.
2.11. Fee and commission income
and expenses
Fee and commission income and expenses mainly
include those related to credit cards and ATMs, customer
transaction accounts, payment services, investment
funds, and commissions from guarantees. Fee and
commission income is recognised at an amount that
reflects the consideration to which the NLB Group expects
to be entitled, in exchange for providing the services.
The performance obligations, as well as the timing of
their satisfaction, are identified and determined at the
inception of the contract. The Group’s revenue contracts
do not include multiple performance obligations.
When the NLB Group provides a service to its customers,
the consideration is invoiced and generally due
immediately upon satisfaction of a service provided
at a point in time. When the service is provided over
time, the consideration is invoiced and due in line
with the contractual provisions. The NLB Group has
generally concluded that it is the principal in its revenue
arrangements because it typically controls the services
before transferring them to the customer.
Fees and commissions that are integral to the effective
interest rate of financial assets and liabilities are
presented within interest income or expenses.
2.12. Dividend income
Dividends are recognised in the income statement within
the line item ‘Dividend income’ when the NLB Group’s
right to receive payment has been established and
an inflow of economic benefits is probable. Dividend
income includes dividends from equity instruments
as well as distributions from other equity-classified
financial instruments, including coupon payments on
Additional Tier 1 instruments, which are accounted for as
dividends in accordance with IFRS. In the consolidated
financial statements, dividends received from
associates, and joint ventures reduce the carrying value
of the investment.
2.13. Financial instruments
a) Classification and measurement
Financial instruments are initially measured at fair value
plus or minus, in the case of a financial instrument not
measured at fair value through profit or loss, transaction
costs that are directly attributable to the acquisition or
issue of the financial instrument. Subsequent measurement
depends on the classification of the instrument.
All debt financial assets need to be assessed based
on a combination of the Group’s business model for
managing the assets and the instruments’ contractual
cash flow characteristics. The measurement categories
of financial assets are as follows:
financial assets, measured at amortised cost (AC),
financial assets at fair value through other
comprehensive income (FVOCI),
financial assets held for trading (FVTPL), and
non-trading financial assets, mandatorily at fair value
through profit or loss (FVTPL).
Financial assets are measured at AC if they are held
within a business model for the purpose of collecting
contractual cash flows (‘held to collect’), and if cash
flows are solely payments of principal and interest
on the principal amount outstanding. After initial
recognition, they are measured at the amortised cost
using the effective interest method and are subject
to impairment. Interest income calculated using the
effective interest method, foreign exchange gains and
losses, and impairment are recognised in profit or loss.
Each of them is presented as a separate line item in the
income statement. Any gain or loss on derecognition is
recognised in profit or loss in line item ‘Gains less losses
from financial assets and liabilities not measured at fair
value through profit or loss’.
Debt financial instruments are measured at FVOCI if
they are held within a business model for the purpose of
both collecting contractual cash flows and selling (‘held
to collect and sell’), and if cash flows are solely payments
of principal and interest on the principal amount
outstanding. FVOCI results in the debt instruments
being recognised at fair value in the statement of
financial position and at the AC in the income statement.
Interest income is calculated using the effective interest
method, foreign exchange gains and losses, and
impairments are recognised separately in the income
statement. Other net gains and losses are recognised
in other comprehensive income, until the instrument is
derecognised. At derecognition of the debt financial
instrument, the cumulative gains and losses previously
recognised in other comprehensive income are
reclassified to the income statement under the line item
‘Gains less losses from financial assets and liabilities not
classified at fair value through profit or loss’.
Equity instruments that are not held for trading may be
irrevocably designated as FVOCI, with no subsequent
reclassification of gains or losses to the income
418
statement. Dividends are recognised as income in
profit or loss unless the dividend clearly represents a
recovery of part of the cost of the investment, in which
case, such gains are recorded in other comprehensive
income. Other net gains and losses are recognised in
other comprehensive income and are never reclassified
to profit or loss. In the NLB Group, the most material
equity instrument irrevocably designated as FVOCI is
the investment in the National Resolution Fund (note
5.4.a). The NLB Group decided to use this presentation
alternative because the fund was established based
on the law, and it has a highly regulated investment
strategy in order to ensure safety, low risk, and the high
liquidity of the fund.
All other financial assets are mandatorily measured at
FVTPL, including financial assets within other business
models such as financial assets managed at fair value
or those held for trading and financial assets with
contractual cash flows that are not solely payments
of principal and interest on the principal amount
outstanding. Net gains and losses, including any interest
or dividend income, are recognised in profit or loss.
Financial liabilities
Financial liabilities are subsequently measured at the
amortised cost or at fair value through profit or loss,
when they are held for trading, derivative instruments,
or the fair value designation is applied.
Upon initial recognition, financial liability may be
irrevocably designated as measured at fair value
through profit or loss if that eliminates or significantly
reduces a measurement or recognition inconsistency
that would otherwise arise from measuring assets or
liabilities or recognising the gains or losses on them on
different bases, or if the liabilities are part of a group
of financial instruments which are managed and
their performance evaluated on a fair value basis in
accordance with a documented risk management or
investment strategy.
Changes in the fair value of financial liabilities
designated as measured at fair value through profit or
loss are recognised in profit or loss, with the exception
of movement in the fair value due to changes of the NLB
Group’s own credit risk. Such changes are presented
in other comprehensive income with no subsequent
reclassification to the income statement.
Other financial liabilities are subsequently measured
at amortised cost using the effective interest method.
Interest expenses and foreign exchange gains and
losses are recognised in profit or loss. Any gain or loss
on the derecognition of a financial liability is recognised
in profit or loss. In the event of derecognition of a
financial liability measured at amortised cost, the gains
and losses are recognised in the line item ‘Gains less
losses from financial assets and liabilities not measured
at fair value through profit or loss’. Gains and losses on
disposals of financial liabilities designated as measured
at fair value through profit or loss are also presented
separately from those held for trading.
Assessment of the NLB Group’s business model
The NLB Group has determined its business model
separately for each reporting unit within the NLB
Group, and is based on observable factors for different
portfolios that best reflect how the Group manages
groups of financial assets to achieve its business
objective, such as:
how the performance of the business model and the
financial assets held within that business model are
evaluated and reported to key management personnel;
the risks that affect the performance of the business model
and, in particular, the way those risks are managed;
how the managers of the business are compensated
(e.g., whether the compensation is based on the fair
value of the assets or on collection of contractual cash
flows); and
the expected frequency, value, and timing of sales.
The business model assessment is based on reasonably
expected scenarios without taking worst-case and
stress case scenarios into consideration. In general,
the business model assessment of the Group can be
summarised as follows:
Loans and deposits given are included in the ‘held to
collect’ business model, as the primary objective of
the NLB Group for the loan portfolio is to collect the
contractual cash flows;
Debt securities are divided into three business models:
The first group of debt securities presents the ‘held
for trading’ category;
Debt securities in the second group are held under
the ‘held to collect and sell’ business model with the
intention of collecting the contractual cash flows
and selling the financial assets, and forms part of
the Group’s liquidity reserves;
The third part of debt securities is held within the
business model for holding them with the objective
to collect contractual cash flows.
With regard to debt securities within the ‘held to collect’
business model, sales related to an increase of the
issuers’ credit risk, sales made close to the final maturity,
or sales conducted to meet liquidity needs in a stress-
case scenario are permitted. Other sales that are not
driven by an increase in credit risk may still be consistent
with a held to collect business model if such sales are
incidental to the overall business model, and:
are insignificant in value, both individually and in
aggregate, even when such sales occur frequently; or
are infrequent, even if they are significant in value.
A review of instruments’ contractual cash flow
characteristics (the SPPI test – solely payment of
principal and interest on the principal amount
outstanding)
The second step in the classification of the financial
assets in portfolios being ‘held to collect’ and ‘held to
collect and sell’ relates to the assessment of whether
the contractual cash flows are consistent with the SPPI
test. The principal amount reflects the fair value at
initial recognition less any subsequent changes, e.g.
due to repayment. The interest must represent only the
consideration for the time value of money, credit risk,
other basic lending risks, and a profit margin consistent
with basic lending features. If the cash flows introduce
more than
de minimis
exposure to risk or volatility that is
not consistent with basic lending features, the financial
asset is mandatorily measured at fair value through
profit or loss.
The NLB Group reviews the portfolio within ‘held to
collect’ and ‘held to collect and sell’ for standardised
products on a level of a product and for non-
standardised products on a single exposure level.
The Group has established a procedure for SPPI
identification as part of regular investment process
with defined responsibilities for primary and secondary
419
controls. Special emphasis is put on new and non-
standardised characteristics of loan agreements.
Accounting policy for modified financial assets
When contractual cash flows of a financial asset are
modified, the NLB Group assesses whether the cash
flows of modified asset are substantially different to
the extent that it becomes a new financial asset. The
following factors are, amongst others, considered when
making such assessment:
reason for modification of cash flows,
change in currency of the loan,
introduction of an equity feature,
replacement of initially agreed debtor with a new
debtor that is not related party to initial debtor, and
if the modification changes the result of the SPPI test.
If the modification results in derecognition of a
financial asset, the new financial asset is initially
recognised at fair value, with the difference recognised
as a derecognition gain or loss, to the extent that an
impairment loss has not already been recorded. If
the modification does not result in cash flows that
are substantially different, the modification does not
result in derecognition. In such cases, the NLB Group
recalculates the gross carrying amount of the financial
asset and recognises modification gain or loss in
the income statement. The gross carrying amount is
recalculated as the present value of the renegotiated
or modified contractual cash flows that are discounted
at the financial asset’s original effective interest rate (or
credit-adjusted effective interest rate for purchased or
originated credit-impaired financial assets).
b) Reclassification
Financial assets can be reclassified when and only when
the NLB Group’s business model for managing those
assets changes. The reclassification takes place from
the start of the reporting period following the change.
Such changes are expected to be very infrequent, and
none occurred during the presented periods. Financial
liabilities shall not be reclassified.
c) Day one gains or losses
The best evidence of fair value at initial recognition
is the transaction price (i.e., the fair value of the
consideration given or received), unless the fair value of
that instrument is evidenced by a comparison with other
observable current market transactions in the same
instrument (i.e., without modification or repackaging), or
based on a valuation technique whose variables only
include data from observable markets.
If the transaction price on a non-active market is
different than the fair value from other observable
current market transactions in the same instrument,
or is based on a valuation technique whose variables
only include data from observable markets, the
difference between the transaction price and fair value
is recognised immediately in the income statement (‘day
one gains or losses’).
In cases where the data used for valuation are not fully
observable in financial markets, day one gains or losses
are not recognised immediately in the income statement.
The timing of recognition of deferred day one gains or
losses is determined individually. It is either amortised
over the life of the transaction, deferred until the
instrument’s fair value can be determined using market
observable inputs, or realised through settlement.
d) Derecognition
A financial asset is derecognised when the contractual
rights to the cash flows from the financial asset expire,
or when the financial asset is transferred, and the
transfer qualifies for derecognition. A financial liability
is derecognised only when it is extinguished, i.e., when
the obligation specified in the contract is discharged,
cancelled, or expires.
e) Write-offs
The NLB Group writes off financial assets in their
entirety or a portion thereof when it has no reasonable
expectations of recovery. Criteria indicating that there
is no reasonable expectation of recovery include
default period, quality of collateral, and different
stages of enforcement procedures. The NLB Group
may write off financial assets that are still subject to
enforcement activities, but this does not affect its rights
in the enforcement procedures. The NLB Group still
seeks to recover all amounts it is legally entitled to in
full. A write-off reduces the gross carrying amount of
a financial asset and allowance for the impairment.
Any subsequent recoveries are credited to credit loss
expenses. Write-offs and recoveries are disclosed in
note 5.14.a and b.
f) Fair value measurement principles
The fair value of financial instruments traded on active
markets is based on the price that would be received to
sell the assets or transfer liability (the exit price) being
measured at the reporting date, excluding transaction
costs. If there is no active market, the fair value of the
instruments is estimated using discounted cash flow
techniques or pricing models.
If discounted cash flow techniques are used, estimated
future cash flows are based on management’s best
estimates; and the discount rate is a market-based
rate at the reporting date for an instrument with similar
terms and conditions. If pricing models are used, inputs
are based on market-based measurements at the
reporting date.
g) Derivative financial instruments
and hedge accounting
Derivative financial instruments – including forward
and futures contracts, swaps, and options – are initially
recognised in the statement of financial position at fair
value. Derivative financial instruments are subsequently
re-measured at their fair value. Fair values are
obtained from quoted market prices, discounted cash
flow models, or pricing models, as appropriate. All
derivatives are carried at their fair value within assets
when the derivative position is favourable to the NLB
Group, and within liabilities when the derivative position
is unfavourable to the NLB Group.
The method of recognising the resulting fair value gain
or loss depends on whether the derivative is designated
as a hedging instrument and, if so, the nature of the
item being hedged. The NLB Group designates certain
derivatives as either:
hedges of the fair value of recognised assets or
liabilities or firm commitments (fair value hedge),
hedges of highly probable future cash flows
attributable to a recognised asset or liability, or a
highly probable forecasted transaction (cash flow
hedge), or
hedges of a net investment in a foreign operation (net
investment hedge).
Hedge accounting is used when certain criteria are met.
The NLB Group and NLB have exercised the option to
continue applying the existing IAS 39 hedge accounting
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requirements in accordance with the policy choice
permitted under IFRS 9. However, disclosures that are
required by the IFRS 9-related amendments to IFRS 7
‘Financial Instruments: Disclosures’ are implemented.
At the inception of the transaction, the NLB Group
documents the relationship between hedged items and
hedging instruments, as well as its risk management
objective, valuation methodology, and strategy for
undertaking various hedge transactions. The NLB
Group also documents its assessment, both at the
hedge inception and on an ongoing basis, of whether
the derivatives used in hedging transactions are highly
effective in offsetting changes in fair values or cash flows
of hedged items. The actual results of a hedge must
always fall within a range of 80%–125%.
Fair value hedge
Changes in the fair value of derivatives that are
designated and qualify as fair value hedges are
recognised in the income statement together with any
changes in the fair value of the hedged asset or liability
that are attributable to the hedged risk. Effective changes
in the fair value of hedging instruments and related
hedged items are reflected in ‘Fair Value Adjustments
in Hedge Accounting’ in the income statement.
Any ineffectiveness from derivatives is recognised
immediately in the income statement, recorded in the
same line as change in fair value of hedging instruments
and hedged item if they are different.
If a hedge no longer meets the hedge accounting
criteria, the adjustment to the carrying amount of the
hedged item for which the effective interest method is
used is amortised to profit or loss over the remaining
period to maturity. The adjustment to the carrying
amount of a hedged equity security is included in the
income statement upon disposal of the equity security.
Cash flow hedge
The effective portion of changes in the fair value of
derivatives that are designated and qualify as cash flow
hedges is recognised in other comprehensive income.
The gain or loss relating to the ineffective portion is
immediately recognised in the income statement.
Amounts accumulated in equity are recycled as a
reclassification from other comprehensive income to the
income statement in the periods when the hedged item
affects the profit or loss. When a hedging instrument
expires or is sold, or when a hedge no longer meets
hedge accounting criteria, any cumulative gain or loss
existing in other comprehensive income and previously
accumulated in equity at that time remains in other
comprehensive income and in equity, and is recognised
in profit or loss only when the forecasted transaction is
ultimately recognised in the income statement. When a
forecasted transaction is no longer expected to occur,
the cumulative gain or loss that was reported in other
comprehensive income is immediately transferred to the
income statement.
Hedge of a net investment in a foreign operation
Hedges of net investments in foreign operations are
accounted for in consolidated financial statements
similar to cash flow hedges. Any gain or loss on the
hedging instrument relating to the effective portion
of the hedge is recognised directly in equity. The gain
or loss relating to the ineffective portion is recognised
immediately in the consolidated income statement in
‘Gains Less Losses on Financial Assets and Liabilities
Held for Trading’. Gains and losses accumulated in other
comprehensive income are included in the consolidated
income statement when the foreign operation is
disposed of as part of the gain or loss on the disposal.
2.14. Allowances for financial assets
a) Expected credit losses for collective allowances
IFRS 9 applies an expected loss model that provides an
unbiased and probability-weighted estimate of credit
losses by evaluating a range of possible outcomes that
incorporates forecasts of future economic conditions.
The expected loss model requires the NLB Group to
recognise not only credit losses that have already
occurred, but also losses that are expected to occur
in the future. An allowance for expected credit losses
(ECL) is required for all loans and other debt financial
assets not measured at FVTPL, together with loan
commitments and financial guarantee contracts.
In the general model, the allowance is based on the
expected credit losses associated with the probability
of default in the next 12 months unless there has been a
significant increase in credit risk since initial recognition,
in which case, the allowance is based on the probability
of default over the life of the financial asset (LECL). When
determining whether the risk of default has increased
significantly since initial recognition, the Group considers
reasonable and supportable information that is
relevant and available without undue cost or effort. This
includes both quantitative and qualitative information
and analysis, based on the Group’s historical data,
experience, expert credit assessment, and incorporation
of forward-looking information.
Classification into stages
The NLB Group prepared a methodology for ECL defining
the criteria for classification into stages, transition criteria
between stages, models for risk indicators calculation,
forward-looking scenarios, and the validation of
models. The Group classifies financial instruments into
Stage 1, Stage 2, and Stage 3, based on the applied ECL
allowance methodology as described below:
Stage 1 – A performing portfolio: no significant increase
of credit risk since initial recognition, the NLB Group
recognises an allowance based on a 12-month period;
Stage 2 – An underperforming portfolio: significant
increase in credit risk (SICR) since initial recognition,
the NLB Group recognises an allowance for a lifetime
period;
Stage 3 – An impaired portfolio: the NLB Group
recognises lifetime allowances for these defaulted
financial assets.
The Bank has aligned its definition of credit impaired
assets under IFRS 9 to the European Banking Authority
(EBA) definition of non-performing loans (NPLs). The
Bank uses a unified definition of past due and default
exposures; defaulted clients are rated D, DF, or E based
on the internal rating system and contain the clients
with material delays over 90 days, as well as the clients
that were assessed as unlikely to pay. All financial
instruments of corporate and retail clients obtain a
unified credit rating.
A significant increase in credit risk is assumed:
when a threefold increase of LPD since initial
recognition is detected (comparing the LPD assessed
using the PD curve calculated at instrument origination
and the last available PD curve);
when an absolute increase of PD since initial
recognition exceeds the materiality threshold (150 bps
in retail and 200 bps for legal entities);
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when a financial asset has material delays over 30
days with a healing period of three months and the
materiality limit aligned with the one used as a default
trigger;
if the NLB Group grants a forbearance to the borrower
where the rules of forbearance expiry are aligned with
the ECB Guidelines;
if the legal entity is placed on the watch list or intensive
care list;
if a retail client is placed on the watch list based on
features which lead to increased credit risk (such as
spending habits, decreased employment security,
political risk, etc.).
The methodology of credit rating for banks and
sovereign classification depends on the existence or
non-existence of a rating from international credit rating
agencies – Fitch, Moody’s, or the S&P. Ratings are set
on the basis of the average international credit rating.
If there are no international credit ratings available,
the credit rating classification is based on the internal
Methodology Rating Classification for Financial Markets
client segments in NLB d.d. and the NLB Group. For
banks without an international credit rating, we obtain
information from Bureau van Dijk, a Moody’s Analytics
Company, using the modules BankScore and BankFocus
modules. Additionally, information is obtained by an
analyst from the annual reports with the assistance of
the central relationship manager.
The classification into stages is based on the facility
level. Nevertheless, occurring delays on one facility may
trigger the stage deterioration of other facilities of the
same client. When the SICR criteria no longer exist, the
facility may be transferred to a more favourable stage
subject to the prescribed cure period of three months.
The ECL for Stage 1 financial assets is calculated based
on 12-month PDs or shorter period PDs, if the remaining
maturity of the financial asset is shorter than one year.
The 12-month PD already includes the macroeconomic
impact effect. Allowances in Stage 1 are designed to
reflect expected credit losses that had been incurred in
the performing portfolio but have not been identified.
The ECL for Stage 2 financial assets is calculated based
on lifetime PDs (LPD) because their credit risk has
increased significantly since their initial recognition.
This calculation is also based on a forward-looking
assessment that considers several economic scenarios
in order to recognise the probability of losses associated
with the predicted macro-economic forecasts.
For financial instruments in Stage 3, the same treatment
is applied as for those considered to be credit impaired.
Exposures below the materiality threshold obtain
collective allowances using a PD of 100%. Financial
instruments will be transferred out of Stage 3 if they
no longer meet the criteria of being credit-impaired
after a probation period. Special treatment applies
for purchased or originated credit-impaired financial
instruments (POCI), where only the cumulative changes
in lifetime expected losses since the initial recognition
are recognised as a loss allowance.
The calculation of collective allowances is performed
by multiplying the EAD (exposure at default) at the
end of each month with an appropriate PD and LGD
(loss-given default). The obtained result for each
month is discounted to the present time using the
original effective interest rate of the facility. For Stage
1 exposures, the ECL only takes a 12-month period into
account, while for Stage 2 or 3 all potential losses until
the maturity date are included. Risk parameters are
calculated separately for each of the three possible
scenarios. The final ECL for each facility is calculated as
a weighted average ECL for each scenario.
The EAD represents the anticipated outstanding amount
owed by the obligor, which is determined as the sum of
on-balance exposure and expected future drawings of
the off-balance exposure. The drawings are assessed by
applying the CCF (credit conversion factor) based on the
Bank’s historic experience with similar types of facilities.
The PD is the estimation of the likelihood of default
over a given time horizon. The estimation is performed
separately for each unique segment (corporate
clients by size, institutions, or central government), or
by product group (mortgage, consumer loans, and
other retail products). Through the cycle, the PD is
supplemented with the forward-looking aspect using
three possible scenarios.
LGD reflects the expected loss that will occur in the
event of default. The indicator is estimated based
on historical recovery data from different types of
collateral (the decrease in collateral value is calculated
for homogeneous collateral groups) and from other
sources, such as regular/partial repayments, recoveries
in legal proceedings, sale of receivables, and similar
items. The average LGD over the entire economic cycle
is enhanced to reflect expected changes in the future
period by applying three possible scenarios.
Risk parameter calculations are based on the data from
each subsidiary, while the calculations and modelling
are performed centrally. In the case where the data
samples are not sufficiently large, hurdle rates are
applied based on the regulatory or other benchmarks.
Expected life
When measuring the ECL, the NLB Group must consider
the maximum contractual period over which the Group
is exposed to credit risk. For certain revolving credit
facilities that do not have a fixed maturity, the expected
life is estimated based on the period over which the
NLB Group is exposed to credit risk and where the credit
losses would not be mitigated by management actions.
Forward-looking information
During 2025, the NLB Group reviewed the IFRS 9
provisioning by testing the relevant macroeconomic
scenarios to accurately reflect the current circumstances
and their future impacts.
The NLB Group established multiple scenarios (i.e.,
baseline, optimistic, and severe) for the ECL calculation,
aiming to create a unified projection of macroeconomic
and financial variables for the Group, aligned with the
Bank’s consolidated view of the future of economic
development in the SEE. The Group formed three probable
scenarios with an associated probability of occurrence
for forward-looking assessment of risk provisioning in
the context of the IFRS 9. These IFRS 9 macroeconomic
scenarios incorporate the forward-looking and
probability-weighted aspects of the ECL impairment
calculation. Both features may change when material
changes in the future development of the economy are
recognised and not embedded in previous forecasts.
The baseline scenario presents an expected forecast
macroeconomic view for all the countries of the Group.
This scenario is based on recent official and professional
422
forecasts, with specific adjustments for individual
countries of the Group. The baseline macroeconomic
scenario predicts sub-trend growth for major economies
like the U.S., China, India, and the euro area, with no
significant recession in the mid-term. The euro area
consumer confidence and private consumption will
drive the growth, while government spending focuses on
recovery and structural challenges. The ECB is expected
to maintain a gradual approach to interest rate cuts,
achieving its 2% inflation target by late 2025. While
trade tensions and U.S. tariffs continue to pose risks, a
recovery in risk is expected, but global trade is expected
to benefit the euro area in general.
The alternative macroeconomic scenarios are based on
plausible drivers of economic development in the mid-
term. The optimistic alternative scenario demonstrates
supply-driven positive developments; it alleviates
geopolitical tensions, technological advancements, and
stable energy prices, which improve supply and foster
robust economic growth. The global economy benefits
from the Ukraine-Russia ceasefire and the euro area
from a well-functioning labour market, favourable
global trade conditions with mild adverse effects from
U.S. tariffs, and coordinated monetary policies of major
central banks, leading to a sustainable, resilient, and
confident economic environment. The ECB’s expected
easing cycle stabilises rates and lending conditions.
Politics in Europe has come to a consensus, supporting
a coordinated but gradual green transition and
contributing further to production potential.
The severe alternative scenario demonstrates supply-
driven bleak developments; it is characterised by
the U.S. pressure escalation on Iran and further
complicating relations with China related to the Taiwan
question, posing a threat to the global economy and
financial system, and leading to a breakdown of
confidence. The war in Ukraine does not show signs of
meaningful resolution. Persistent supply chain problems
and rising energy prices create challenges for the
euro area, further hindering economic growth due to
supply shortages. Labour shortages, trade barriers,
and price wars induced by the imposed U.S. tariffs add
pressure, leading to prolonged economic insecurity. The
ECB faces difficulties in managing high and persistent
inflation and sluggish supply-demand, exacerbated by
the U.S. monetary policy loss of credibility, increased
financial markets uncertainty, and a slowdown of
trading channels due to increased FX volatility.
All of the above scenarios are included in the calculation
of expected credit losses in accordance with IFRS 9.
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Macroeconomic scenarios for explanatory variables,
developed for each country in the NLB Group used in
2025 (in %):
| Optimistic scenario | Baseline scenario | Severe scenario | |||||||
| 2025 | 2026 | 2027 | 2025 | 2026 | 2027 | 2025 | 2026 | 2027 | |
| Slovenia | |||||||||
| Real GDP | 3.6 | 4.4 | 3.8 | 2.3 | 2.6 | 2.6 | (0.7) | (0.3) | 0.3 |
| Unemployment rate | 3.7 | 3.7 | 3.6 | 4.0 | 4.0 | 3.9 | 4.3 | 4.8 | 4.7 |
| EURIBOR (6 months) | 1.7 | 1.9 | 1.9 | 2.1 | 2.1 | 2.1 | 2.5 | 2.5 | 2.5 |
| Bosnia and Herzegovina | |||||||||
| Real GDP | 3.7 | 4.3 | 4.0 | 2.7 | 3.0 | 3.1 | 0.5 | 0.8 | 1.3 |
| Unemployment rate | 11.3 | 10.8 | 10.7 | 12.3 | 11.8 | 11.7 | 13.3 | 14.3 | 14.2 |
| EURIBOR (6 months) | 1.7 | 1.9 | 1.9 | 2.1 | 2.1 | 2.1 | 2.5 | 2.5 | 2.5 |
| Montenegro | |||||||||
| Real GDP | 6.1 | 7.0 | 6.0 | 3.4 | 3.3 | 3.4 | (3.1) | (2.9) | (1.6) |
| Unemployment rate | 9.7 | 9.3 | 9.0 | 10.7 | 10.3 | 10.0 | 11.7 | 12.8 | 12.5 |
| EURIBOR (6 months) | 1.7 | 1.9 | 1.9 | 2.1 | 2.1 | 2.1 | 2.5 | 2.5 | 2.5 |
| North Macedonia | |||||||||
| Real GDP | 4.8 | 5.5 | 4.8 | 3.1 | 3.2 | 3.2 | (0.8) | (0.5) | 0.3 |
| Unemployment rate | 10.5 | 9.9 | 9.4 | 12.1 | 11.5 | 11.0 | 13.4 | 14.3 | 13.8 |
| EURIBOR (6 months) | 1.7 | 1.9 | 1.9 | 2.1 | 2.1 | 2.1 | 2.5 | 2.5 | 2.5 |
| Serbia | |||||||||
| Real GDP | 5.4 | 5.8 | 5.1 | 4.2 | 4.2 | 4.0 | 1.6 | 1.7 | 2.0 |
| Unemployment rate | 7.7 | 7.5 | 7.3 | 8.3 | 8.1 | 7.9 | 9.0 | 9.8 | 9.6 |
| EURIBOR (6 months) | 1.7 | 1.9 | 1.9 | 2.1 | 2.1 | 2.1 | 2.5 | 2.5 | 2.5 |
| Kosovo | |||||||||
| Real GDP | 5.2 | 5.7 | 5.1 | 4.0 | 4.0 | 3.9 | 1.2 | 1.3 | 1.8 |
| Unemployment rate | 9.0 | 8.5 | 8.2 | 10.0 | 9.5 | 9.2 | 11.0 | 12.0 | 11.7 |
| EURIBOR (6 months) | 1.7 | 1.9 | 1.9 | 2.1 | 2.1 | 2.1 | 2.5 | 2.5 | 2.5 |
| Croatia | |||||||||
| Real GDP | 4.2 | 4.4 | 3.9 | 3.0 | 2.8 | 2.7 | 0.2 | 0.1 | 0.6 |
| Unemployment rate | 4.0 | 3.8 | 3.6 | 4.7 | 4.5 | 4.3 | 5.6 | 6.6 | 6.4 |
| EURIBOR (6 months) | 1.7 | 1.9 | 1.9 | 2.1 | 2.1 | 2.1 | 2.5 | 2.5 | 2.5 |
424
Macroeconomic scenarios for explanatory variables,
developed for each country in the NLB Group used in
2024 (in %):
| Optimistic scenario | Baseline scenario | Severe scenario | |||||||
| 2024 | 2025 | 2026 | 2024 | 2025 | 2026 | 2024 | 2025 | 2026 | |
| Slovenia | |||||||||
| Real GDP | 2.9 | 3.3 | 3.8 | 1.9 | 2.5 | 3.0 | 0.8 | 0.4 | 2.4 |
| Unemployment rate | 4.0 | 3.8 | 3.6 | 4.2 | 4.2 | 4.0 | 4.7 | 6.2 | 6.6 |
| EURIBOR (6 months) | 1.7 | 1.5 | 1.8 | 2.9 | 2.6 | 2.6 | 3.9 | 3.6 | 3.7 |
| Bosnia and Herzegovina | |||||||||
| Real GDP | 3.1 | 3.5 | 3.5 | 2.5 | 3.0 | 3.0 | 1.8 | 1.6 | 2.6 |
| Unemployment rate | 12.0 | 10.6 | 10.1 | 12.5 | 12.0 | 11.5 | 13.2 | 14.5 | 14.6 |
| EURIBOR (6 months) | 1.7 | 1.5 | 1.8 | 2.9 | 2.6 | 2.6 | 3.9 | 3.6 | 3.7 |
| Montenegro | |||||||||
| Real GDP | 5.4 | 4.9 | 5.0 | 3.3 | 3.2 | 3.3 | 1.5 | (0.7) | 2.5 |
| Unemployment rate | 12.5 | 11.3 | 11.1 | 13.0 | 12.7 | 12.5 | 13.7 | 15.2 | 15.6 |
| EURIBOR (6 months) | 1.7 | 1.5 | 1.8 | 2.9 | 2.6 | 2.6 | 3.9 | 3.6 | 3.7 |
| North Macedonia | |||||||||
| Real GDP | 3.8 | 4.2 | 4.2 | 2.6 | 3.2 | 3.2 | 1.4 | 0.7 | 2.6 |
| Unemployment rate | 12.2 | 10.9 | 10.7 | 12.7 | 12.4 | 12.2 | 14.4 | 18.2 | 19.2 |
| EURIBOR (6 months) | 1.7 | 1.5 | 1.8 | 2.9 | 2.6 | 2.6 | 3.9 | 3.6 | 3.7 |
| Serbia | |||||||||
| Real GDP | 3.8 | 4.1 | 4.1 | 2.9 | 3.4 | 3.4 | 2.1 | 1.7 | 3.0 |
| Unemployment rate | 8.7 | 7.9 | 7.7 | 9.0 | 8.8 | 8.6 | 9.7 | 12.2 | 13.0 |
| EURIBOR (6 months) | 1.7 | 1.5 | 1.8 | 2.9 | 2.6 | 2.6 | 3.9 | 3.6 | 3.7 |
| Kosovo | |||||||||
| Real GDP | 4.6 | 4.7 | 4.7 | 3.7 | 4.0 | 4.0 | 2.8 | 2.1 | 3.5 |
| Unemployment rate | 10.0 | 8.6 | 8.1 | 10.5 | 10.0 | 9.5 | 11.2 | 12.5 | 12.6 |
| EURIBOR (6 months) | 1.7 | 1.5 | 1.8 | 2.9 | 2.6 | 2.6 | 3.9 | 3.6 | 3.7 |
The NLB Group formed three probable scenarios with
an associated probability of occurrence for forward-
looking assessment of risk provisioning in the context
of IFRS 9. The IFRS 9 macroeconomic scenarios
incorporate the forward-looking and probability-
weighted aspects of the ECL impairment calculation.
Both features may change when material changes in the
future development of the economy are recognised and
not embedded in previous forecasts. On this basis, for
the year 2025, the NLB Group assigned weights of 20%-
60%-20% (alternative scenarios receiving 20% each,
and the baseline scenario 60%) as a starting point(2024:
20%-60%-20%). Based on the economic situation,
NLB d.d. and NLB Banka a.d., Banja Luka adjusted the
weight for the severe scenario at 30% and reduced the
optimistic scenario weight to 10%, while the baseline
remained at the starting point. NLB Komercijalna
banka a.d. Beograd adjusted the weight for the severe
scenario at 40% and reduced the optimistic scenario
weight to 0%. All other members have maintained
assigned weights of 20%-60%-20%.
Effects of changed risk parameters
The effects of the changed risk parameters on the
amount of expected credit losses are disclosed in notes
5.14. and 5.16.b.
b) Individual assessment of allowances for impaired
The NLB Group assesses impairments of financial
assets separately for all individually significant assets
classified in Stage 3. The materiality threshold is set
at a EUR 0.5 million exposure for legal entities, and
EUR 0.15 million for private persons on the level of
NLB, while the Group members apply lower thresholds
applicable to their portfolio size. All other financial
assets obtain collective allowances.
The amount of loss is measured as the difference
between the asset’s carrying amount and the
present value of estimated future cash flows, which
are discounted to the estimation date. In general, it
corresponds to the amount calculated on the base of
assessment of three scenarios, weighted with outcome
probabilities of the “going concern” and the “gone
concern” principles. The expected cash flows based on
the ‘going concern’ assumption consider cash flows from
operations and the sale of collateral that is not crucial
for future business. In the case of the ‘gone concern’
principle, the repayments are based on expected cash
flows from the sale of collateral. The expected payment
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from the collateral is calculated from the appraised
market value of the collateral, the haircut is used as
defined in the Haircut Methodology, and discounted.
Off-balance sheet liabilities are also assessed
individually and, where necessary, related allowances
are recognised as liabilities.
The carrying amount of financial assets measured at
amortised cost is reduced through an allowance account
and the loss is recognised in the income statement line
item ‘Impairment of financial assets’. If the number of
allowances for ECL decreases subsequently due to an
event occurring after the impairment was recognised
(e.g., repayment in the collection process exceeds the
assessed expected payment from collateral), the reversal
of the loss is recognised as a reduction in the allowance
account, and the gain is recognised in the same income
statement item. For off-balance exposures, the amount
of ECL is recognised in the statement of financial position
in the line item ‘Provisions’ and in the income statement
in the line item ‘Provisions for credit losses’.
The ECLs for debt instruments measured at fair value
through other comprehensive income do not reduce
the carrying amount of these financial assets in the
statement of financial position, which remains at fair
value. Instead, an amount equal to the allowance that
would arise if the assets were measured at amortised
cost is recognised in other comprehensive income as an
accumulated impairment amount, with a corresponding
charge to profit or loss. The accumulated loss recognised
in other comprehensive income is recycled to the profit
or loss upon derecognition of the assets, or when the
amount of allowances for ECL decreases due to an event
occurring after the impairment was recognised.
2.15. Forborne loans
A forborne loan (or restructured financial asset) arises
as a result of a debtor’s inability to repay a debt under
the originally agreed terms, either by modifying the
terms of the original contract (via an annex) or by
signing a new contract under which the contracting
parties agree the partial or total repayment of the
original debt. When receivables from the client receive
restructuring status, the debtor must be classified in the
rating grade C or lower.
The definitions of forborne loans closely follow
definitions that were developed by the European
Banking Authority (EBA). These definitions aim to
achieve comprehensive coverage of exposures to which
forbearance measures have been extended.
The accounting treatment of forborne loans depends
on the type of restructuring. When the NLB Group
embarks on a forborne loan via the modified terms of
repayment proceeding from extending the deadline for
the repayment of the principal and/or interest, and/or
a forbearance of the repayment of the principal, and/
or interest or a reduction in the interest rate, and/or
other expenses, it adjusts the carrying amount of the
forborne loan on the basis of the discounted value of the
estimated future cash flows under the modified terms,
and recognises the resulting effect in profit or loss. In
the event of the reduction of a claim against the debtor
via the reduction in the amount of the claims as a result
of a contractually agreed debt waiver and ownership
restructuring or debt to equity swap, the NLB Group
derecognises the claim in the part relating to the write-
down or the contractually agreed upon debt waiver. The
new estimate of the future cash flows for the residual
claim, not yet written down, is based on an updated
estimate of the probability of loss. The NLB Group
considers the debtor’s modified position, the economic
expectations, and the collateral of the forborne loan.
When the NLB Group is embarking on the forborne loan
by taking possession of other assets (i.e., property, plant,
and equipment; securities; and other financial assets),
including investments in the equity of debtors obtained
via debt-to-equity swaps, it recognises the acquired
assets in the statement of financial position at fair value,
recognising the difference between the fair value of the
asset and the carrying amount of the eliminated claim in
profit or loss.
Forborne exposures may be identified in both the
performing and non-performing parts of the portfolio.
Where the forborne loan is classified in the non-
performing part of the portfolio, it can be reclassified
to the performing part when exposure is no longer
considered as impaired or defaulted, when determined
amounts were repaid, when one year has passed
from the latest of the events defined (introduction of
forbearance, classification in the non-performing part,
repayment of the last overdue amount, end of the grace
period), and after the introduction of forbearance there
have been no overdue amounts or doubts concerning
the repayment of the entire exposure, under the terms
and conditions after the forbearance. The absence of
doubt is confirmed by analysis of the financial situation
of the debtor. The forborne status is withdrawn when:
at least a 2-year probation period has passed since
(whichever is latest):
the moment of extending the restructuring
measures; or
the forborne exposure was deemed performing;
regular payments of the principal or interest were
made, in a substantial total amount, during at least half
the probation period;
no exposure, in the probation period, is more than 30
days in default of more than EUR 100;
the client fulfils determined financial indicators.
2.16. Repossessed assets
In certain circumstances, assets are repossessed
following the foreclosure on loans that are in default.
Repossessed assets are initially recognised in the
financial statements at their fair value and classified in
the appropriate category according to their purpose
and are sold as soon as it is feasible in order to reduce
exposure (note 6.1.l). After initial recognition, the
repossessed assets are measured and accounted for in
accordance with the policies applicable to the relevant
asset categories. Non-financial repossessed assets
mainly represent items of real estate that the NLB Group
classifies within investment properties measured in
accordance with an IAS 40 Investment property (note
2.21.), and other assets measured in accordance with
IAS 2 Inventories.
Real estate obtained as collateral from the foreclosure
of loans and receivables, classified as other assets
are initially recognised at fair value less costs to sell
(realisable value), wherein only the direct costs of
sales can be considered, but up to the amount of gross
carrying amount of foreclosed loan. At subsequent
measurement, the realisable value is verified at least
annually. Valuations of the fair value of real estate are
performed by certified real estate appraisers. The real
estate is impaired when the carrying value exceeds the
realisable value. The effect of impairment is recognised
as the impairment of other assets, and the reversal
of impairment as income from the reversal of the
impairment of other assets.
2.17. Offsetting
Financial assets and liabilities are offset, and the net
amount is reported in the statement of financial position
when there is a legally enforceable right to offset the
recognised amounts, and when there is an intention to
settle on a net basis, or to realise the asset and settle the
liability simultaneously.
2.18. Sale and repurchase agreements
Securities sold under sale and repurchase agreements
(repos) are retained in the financial statements, and the
counterparty liability is recognised in financial liabilities
measured at an amortised cost. Securities sold subject
to sale and repurchase agreements are reclassified in
the financial statements as pledged assets when the
transferee has the right by contract or custom to sell or
re-pledge the collateral. Securities purchased under
agreements to resell (reverse repos) are presented as
loans to other banks or customers, as appropriate.
In financial statements, the difference between the sale
and repurchase price is treated as interest and accrued
over the life of the repo agreements using the effective
interest method.
2.19. Property and equipment
All items of property and equipment are initially
recognised at cost. They are subsequently measured
at cost less any accumulated depreciation and any
accumulated impairment loss.
Each year, the NLB Group assesses whether there
are indications that property and equipment may be
impaired. If any such indication exists, the recoverable
amounts are estimated. The recoverable amount is the
higher of the fair value less costs to sell or value in use. If
the recoverable amount exceeds the carrying value, the
assets are not impaired. If the carrying amount exceeds
the recoverable amount, the difference is recognised as
an impairment loss in the income statement.
Items of a largely independent property and equipment
that do not generate cash flows are included in the cash-
generating unit and later tested for possible impairment.
Depreciation is calculated on a straight-line basis over
the assets’ estimated useful lives. The following annual
depreciation rates were applied:
| NLB Group and NLB | in % |
| Buildings | 2 – 3 |
| Leasehold improvements | 5 – 25 |
| Computers | 12.5 – 50 |
| Furniture and equipment | 10 – 25 |
| Motor vehicles | 12.5 – 25 |
Depreciation does not begin until the assets are
available for use.
The assets’ residual values and useful lives are reviewed
and adjusted if appropriate on each reporting date. The
Group reviewed the useful lives of its tangible assets at
the end of the reporting period, and no changes were
identified. Gains and losses on the disposal of items
of property and equipment are determined as the
difference between the sale proceeds and their carrying
amount, and are recognised in the income statement.
Maintenance and repairs are charged to the income
statement during the financial period in which they are
incurred. Subsequent costs that increase future economic
benefits are recognised in the carrying amount of an
asset, and the replaced part, if any, is derecognised.
2.20. Intangible assets
Intangible assets include software licences, goodwill
(note 2.6.), and identifiable intangible assets acquired
in a business combination. Intangible assets other
than goodwill have a finite useful life and are stated in
the statement of financial position stated at cost, less
accumulated amortisation and impairment losses.
Amortisation is calculated on a straight-line basis at
rates designed to write-down the cost of an intangible
asset over its estimated useful life. The core banking
system is amortised over a period of 10 years, and
other software over a period of three to five years.
Amortisation does not begin until the assets are
available for use.
The identifiable intangible assets acquired in a
business combination and recognised separately from
goodwill, are recorded at fair value on the acquisition
date if the intangible asset is separable or arises from
contractual or other legal rights. After initial recognition,
intangible assets acquired in a business combination
are measured in accordance with IAS 38 Intangible
Assets. Other intangible assets acquired in a business
combination (note 5.10.) relate to core deposits and
trade name. Their useful life is assessed to be five
years. Amortisation of a trade name is calculated on a
straight-line basis, while for core deposits accelerated
amortisation is applied, since it better reflects the
pattern of the asset’s consumption.
2.21. Investment properties
Investment properties include properties held to earn
rentals, or to increase the value of a long-term investment,
rather than to be used by the NLB Group. Investment
properties are carried at fair value determined by a
certified appraiser. Fair value is based on current market
prices. Any gain or loss arising from a change in the fair
value is recognised in the income statement.
2.22. Non-current assets and
disposal groups classified
as held for sale
Non-current assets and disposal groups are classified
as held for sale if their carrying amount will be
recovered through a sale transaction rather than
through continuing use. This condition is deemed to
be met only when the sale is highly probable, and the
asset is available for immediate sale in its present
condition. Management must be committed to the sale,
which should be expected to qualify for recognition
as a completed sale within one year from the date of
classification. Non-current assets and disposal groups
classified as held for sale are measured at the lower of
the assets’ previous carrying amount and fair value less
costs to sell.
In the case of business combinations, the NLB Group
measures an acquired non-current asset (or disposal
group) that is classified as held for sale at the acquisition
date in accordance with IFRS 5 Noncurrent Assets Held
427
for Sale and Discontinued Operations at fair value less
costs to sell.
During subsequent measurement, certain assets and
liabilities of a disposal group that are outside the scope
of IFRS 5 measurement requirements are measured
in accordance with the applicable standards (e.g.,
deferred tax assets, assets arising from employee
benefits, financial instruments, investment property
measured at fair value, and contractual rights under
insurance contracts). Tangible and intangible assets are
not depreciated. The effects of sale and valuation are
included in the income statement as a gain or loss from
non-current assets held for sale.
Liabilities directly associated with disposal groups are
reclassified and presented separately in the statement
of financial position.
2.23. Accounting for leases
A lease is a contract or part of a contract that creates
enforceable rights and obligations and conveys the
right to control the use of an identified asset for a period
of time in exchange for consideration. Thus, IFRS 16
requires a determination of whether a contract is or
contains a lease.
NLB Group as a lessee
The NLB Group recognises a liability to make lease
payments and an asset representing the right to use the
underlying asset (i.e., the right-of-use asset) during the
lease term for all leases, except for short-term leases and
leases of low-value. Short-term leases are defined as
those that have a lease term of 12 months or less without
the option to purchase the underlying asset at the
commencement date. Leases of underlying assets with a
value, when new, lower, or equal to EUR 5 thousand are
defined as low value leases and are thus recognised as
expenses on a straight-line basis over the lease term.
Right-of-use assets
At the commencement date, the NLB Group measures
the right-of-use asset at cost. The cost of the right-of-
use assets consists of the amount of lease liabilities
recognised, the initial direct costs incurred, an estimate
of costs to be incurred by the lessee in dismantling
and removing the underlying asset to the condition
required by the terms and conditions of the lease and
lease payments made at or before the commencement
date less any lease incentives received. After the
commencement date, the NLB Group measures the
right-of-use asset using a cost model (the asset is
measured at cost, reduced by any accumulated
depreciation and impairment losses, and adjusted for
any remeasurement of lease liabilities) and recognises
depreciation of the right-of-use assets on a straight-line
basis over the lease term, and (separately) interest on
the lease liabilities. In the statement of financial position,
right-of-use assets are presented in the line item
‘Property and equipment’.
Lease liabilities
At the commencement date, the NLB Group measures
the lease liability at the present value of the lease
payments that are not paid at that date. The lease
payments consist of fixed payments, variable lease
payments that depend on an index or a rate, amounts
expected to be paid under residual value guarantees,
the exercise price of a purchase option if there exists
a reasonable certainty for it to be exercised, and
payments of penalties for terminating the lease if the
lease term suggests reflects exercising the option to
terminate. Subsequently (after the commencement
date), the NLB Group measures the lease liability by:
increasing the carrying amount to reflect interest on the
lease liability;
reducing the carrying amount to reflect the lease
payments made;
remeasuring the carrying amount to reflect any
reassessment or lease modifications.
In the statement of financial position, lease liabilities are
presented in the line item ‘Other financial liabilities’.
NLB Group as a lessor
Payments under operating leases are recognised
as income on a straight-line basis over the period of
the lease. Assets leased under operating leases are
presented in the statement of financial position as
investment property or as property and equipment.
The NLB Group classifies a lease as a finance lease
when the risks and rewards incidental to ownership of a
leased asset lie with the lessee. When assets are leased
under a finance lease, the present value of the lease
payments is recognised as a receivable. Income from
finance lease transactions is amortised over the lifetime
of the lease using the interest rate implicit in the lease.
Finance lease receivables are recognised at an amount
equal to the net investment in the lease, /including the
unguaranteed residual value and any initial direct costs
of the lessor.
Sale-and-leaseback transactions
The NLB Group also enters into sale-and-leaseback
transactions (in which the NLB Group is primarily a
lessor) under which the leased assets are purchased
from, and then leased back to the lessee. These
contracts are classified as finance leases or operating
leases, depending on the contractual terms of the
leaseback agreement.
Leases recognised in a business combination
In most leases acquired in business combinations, the
acquiree is the lessee. For such leases, the NLB Group
applies the IFRS 16 initial measurement provisions
(with exceptions for leases with remaining term of 12
months or less and low value leases), and recognises the
acquired lease liability as if the lease contract was a new
lease at the acquisition date. The right-of-use asset is
measured at an amount equal to the recognised liability.
There are no favourable or unfavourable terms of the
leases relative to market terms, which would require the
adjustment of the right-of-use assets.
2.24. Cash and cash equivalents
For the purpose of the statement of cash flows, cash
and cash equivalents comprise cash and balances
with central banks, and other demand deposits at
banks, loans to banks, and debt securities not held for
trading with an original maturity of up to three months.
Cash and cash equivalents are disclosed under the
cash flow statement.
2.25. Borrowings, deposits, and
issued debt securities with
characteristics of debt
Loans and deposits received and issued debt securities
are initially recognised at fair value. Borrowings
are subsequently measured at amortised cost. The
difference between the value at initial recognition and
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the final value is recognised in the income statement as
interest expenses, applying the effective interest rate.
Repurchased own debt is disclosed as a reduction of
liabilities in the statement of financial position.
The difference between the book value and the price
at which own debt was repurchased is disclosed in the
income statement.
2.26. Other issued financial
instruments with
characteristics of equity
Upon initial recognition, other issued financial instruments
are classified in part or in full as equity instruments
if the contractual characteristics of the instruments
are such that the NLB Group must classify them as
equity instruments in accordance with IAS 32 Financial
Instruments: Presentation. An issued financial instrument
is only considered an equity instrument if that instrument
does not represent a contractual obligation for payment.
Issued financial instruments with characteristics of
equity are recognised in equity in the statement of
financial position. Transaction costs incurred for issuing
such instruments are deducted from retained earnings.
The corresponding interest is recognised directly in
retained earnings.
The carrying value of an issued financial instrument
with characteristics of equity is presented in the
statement of changes in equity in the line item ‘Other
Equity Instruments’.
2.27. Provisions
Provisions are recognised when the NLB Group has
a present legal or constructive obligation as a result
of past events, and it is probable that an outflow of
resources embodying economic benefits will be required
to settle the obligation, and a reliable estimate of
the amount of the obligation can be made. They are
recognised in the amount that is the best estimate of
the expenditure required to settle the present obligation
at the end of the reporting period. The provision
assessment considers:
the likelihood of demonstrating compliance with
information duties;
the potential outcomes of ongoing court cases;
the uncertainty surrounding the final resolution and
timing of disputes;
the estimation of legal costs; and
the statute of limitations on claims.
When the effect of the time value of money is material,
the NLB Group determines the level of provisions by
discounting the expected cash flows at a pre-tax rate
reflecting the current rates specific to the liability.
2.28. Contingent liabilities
and commitments
Financial and non-financial guarantees
Financial guarantees are contracts that require the
issuer to make specific payments to reimburse the
holder for a loss it incurs because a specific debtor fails
to make payments when due, in accordance with the
terms of debt instruments. Such financial guarantees are
given to banks, financial institutions, and other bodies
on behalf of the customer to secure loans, overdrafts,
and other banking facilities.
The issued guarantees covering non-financial
obligations of the clients represent the obligation of
the Bank (guarantor) to pay if the client fails to perform
certain works in accordance with the terms of the
commercial contract. Financial and non-financial
guarantees are initially recognised at fair value, which
is usually evidenced by the fees received. The fees are
amortised to the income statement over the contract
term using the straight-line method. The NLB Group’s
liabilities under guarantees are subsequently measured
at the greater of:
the initial measurement, less amortisation calculated to
recognise fee income over the period of guarantee; or
ECL provisions as set out in note 2.14.
Documentary letters of credit
Documentary (and standby) letters of credit constitute
a written and irrevocable commitment of the issuing
(opening) bank on behalf of the issuer (importer) to
pay the beneficiary (exporter) the value set out in the
documents by a defined deadline:
if the letter of credit is payable on sight; and
if the letter of credit is payable for deferred payment, the
bank will pay according to the contractual agreement
when and if the beneficiary (exporter) presents the bank
with documents that are in line with the conditions and
deadlines set out in the letter of credit.
A commitment may also take the form of a letter
of credit confirmation, which is usually done at the
request or authorisation of the issuing (opening)
bank and constitutes a firm commitment by the
confirming bank, in addition to that of the issuing bank,
which independently assumes a commitment to the
beneficiary under certain conditions.
Other contingent liabilities and commitments
Other contingent liabilities and commitments represent
undrawn loan commitments to extend credit, uncovered
letters of credit, and other commitments.
The nominal contractual values of guarantees, letters
of credit, and undrawn loan commitments where the
loan agreed to be provided is on market terms, are not
recognised in the statement of financial position.
Contingent liabilities recognised
in a business combination
A contingent liability recognised in a business
combination is initially measured at its fair value and
is recognised in the statement of financial position in
the line item ‘Provisions’. After initial recognition, it is
measured at the higher of:
the amount that would be recognised in accordance
with IAS 37 Provisions, Contingent Liabilities, and
Contingent Assets; or
the amount initially recognised less, if appropriate,
the cumulative amount of income recognised in
accordance with the principles of IFRS 15 Revenue
from Contracts with Customers. This requirement does
not apply to contracts accounted for in accordance
with IFRS 9.
2.29. Taxes
Income tax expenses are comprised of current, deferred
income tax and global minimum top-up tax.
Current corporate income tax in the NLB Group is
calculated on taxable profits at the applicable tax rate
in the respective jurisdiction. Income tax rates within
the NLB Group ranges from 9% to 32%. The corporate
429
income tax rate for 2025 in Slovenia was 22% (2024:
22%). According to the Reconstruction, Development and
Provision of the Financial Resources Act, the corporate
income tax rate is increased from 19% to 22% from 2024
to 2028.
Current and deferred taxes are recognised in profit or
loss, except to the extent that they relate to a business
combination or taxes related to effects recognised
directly in equity (deferred tax related to the fair value
re-measurement of financial assets measured at fair
value through other comprehensive income, cash flow
hedges, and actuarial gains and losses on defined
benefit pension plans is charged or credited directly to
other comprehensive income).
Deferred income tax is calculated using the balance
sheet liability method for temporary differences arising
between the tax bases of assets and liabilities, and their
carrying amounts for financial reporting purposes.
Deferred tax assets are recognised if it is probable
that future taxable profit will be available in the
foreseeable future against which the temporary
differences can be utilised.
Deferred tax assets and liabilities are measured at
tax rates enacted or substantively enacted at the end
of the reporting period that are expected to apply to
the period when the asset is realised, or the liability is
settled. At each reporting date, the NLB Group reviews
the carrying amount of deferred tax assets and assesses
future taxable profits against which temporary taxable
differences can be utilised.
Deferred tax assets for temporary differences arising
from impairments of investments in subsidiaries,
associates and joint ventures are recognised only to the
extent that it is probable that:
the temporary differences will be reversed in the
foreseeable future; and
taxable profit will be available.
The NLB Group recognises a deferred tax liability for
all taxable temporary differences associated with
investments in subsidiaries to the extent that NLB is
able to control the timing of reversal of the temporary
differences, and that it is probable that the temporary
differences will reverse in the foreseeable future. As NLB
controls the dividend policy of its subsidiaries, the NLB
Group recognised the deferred tax liability on withholding
tax payable on future planned dividend pay-out.
In the case of business combination, deferred tax
balances are recognised if related to temporary
differences and carry-forwards of an acquiree that exist
at the acquisition date, or if they arise as a result of the
acquisition. Income taxes are measured in accordance
with IAS 12 Income Taxes.
In accordance with the amendment to Slovenian
corporate income tax law effective from 1 January 2025,
tax losses can be carried forward to subsequent periods
for a maximum of five years after the period in which
they occurred. Based on the transitional provision,
accumulated unused old tax losses, incurred before the
entry into force, expire in the in five years (until 2029).
Prior to 2025, Slovenian legislation did not set deadlines
by which uncovered tax losses expire.
Global minimum tax is recognized if effective tax rate
calculated by the rules related to the global minimum
top-up tax, is below 15%. The NLB Group applied a
mandatory temporary exception from the requirements
of IAS 12, according to which information on deferred tax
assets and liabilities related to global minimum tax are
not recognised or disclosed.
A tax on financial services is a tax on fees, paid for
prescribed financial services rendered (financial services,
exempt from value-added tax (with the exception of
securities transactions) and the services of insurance
brokers and agents), paid in Slovenia. The tax rate is
8.5% (2024: 8.5%) and the tax is paid monthly. Given that
the tax on financial services is classified as a sales tax, it
reduces accrued revenues in the financial statements.
For the years 2024-2028 tax on banks’ balance sheets
was introduced in Slovenia. The tax is recognised in
other general and administrative expenses.
2.30. Fiduciary activities
The NLB Group provides asset management services
to its clients. Assets held in a fiduciary capacity are not
reported in the NLB Group’s financial statements as
they do not represent assets of the NLB Group. Fee and
commission income and expenses relating to fiduciary
activities are generally recognised in the income
statement when the service has been provided (see also
note 2.11.). Fee and commission income charged for this
type of service is broken down by items in note 4.3.b.
Further details on transactions managed on behalf of
third parties are disclosed in note 5.25.
Based on the requirements of Slovenian legislation,
the NLB Group has, in note 5.25., additionally disclosed
the assets and liabilities on accounts used to manage
financial assets from fiduciary activities, i.e., information
related to the receipt, processing, and execution of
orders and related custody activities.
2.31. Employee benefits
Employee benefits include:
short-term employee benefits (such as salary,
compensations, annual holiday allowance, separation
allowance, and non-monetary benefits);
reimbursement of commuting costs, meal allowance,
compensation for use of own resources;
retirement indemnity bonuses (post-employment
benefits);
other employment benefits (jubilee long-service
benefits, voluntary supplementary pension insurance);
variable remuneration.
Short-term employee benefits are recognised in the
period to which they relate and included in the income
statement line item ‘Administrative expenses’. Among
others, they include the payment of contributions for
pension and disability insurance, which according to
Slovenian local legislation (for employer) amount to
8.85% of the gross salaries.
According to legislation, employees retire after they
fulfil certain conditions and are entitled to a lump-sum
severance payment. Employees are also entitled to a
long-service bonus for every 10 years of continuous
service in NLB and its predecessor companies.
These obligations are measured at the present value of
future cash outflows considering future salary increases
and other conditions and then apportioned to past and
future employee service based on the benefit plan’s
terms and conditions.
Service costs are included in the income statement in
the line item ‘Administrative expenses’ as defined benefit
costs, while interest expenses on the defined benefit
liability are recognised in the line item ‘Interest and
similar expenses’. These interest expenses represent
the change during the period in the defined benefit
liability that arises from the passage of time. For post-
employment benefits, actuarial gains and losses
from the effect of changes in actuarial assumptions
and experience adjustments (differences between
the realised and expected payments) are recognised
in other comprehensive income under the line item
‘Actuarial Gains/(Losses) on Defined Benefit Pensions
Plans’, and will not be recycled to the income statement.
Actuarial gains and losses that relate to other
employment benefits are recognised in the income
statement as defined benefit costs. In the statement of
financial position, liabilities for short-term employee
benefits are included in the line item ‘Other liabilities’,
while liabilities for post-employment benefits and other
employment benefits (jubilee long-service benefits) are
included in the line item ‘Provisions’.
In the case of a business combination, employee
benefits are recognised and measured in accordance
with IAS 19 Employee Benefits, i.e., not at fair value.
2.32. Share-based
payment transactions
Cash-settled share-based payment transactions
If certain conditions are met, members of the
Management Board and identified employees (i.e., those
who can significantly impact the risk profile of the Group
in the scope of their tasks and activities) receive part
of their variable remuneration in the form of financial
instruments, whose value is linked to the value of an NLB
share. Upon expiration of the legally prescribed period
(up to eight years), beneficiaries receive cash payments
depending on the value of an NLB share. The first
contracts, including share-based payment transactions,
were concluded in the second quarter of 2022.
In the statement of financial position, a liability is
recognised in the line item ‘Financial liabilities measured
at fair value through profit or loss’. Its fair value is
measured initially and at each reporting date up to and
including the settlement date, with changes in fair value
recognised in the income statement line item ‘Gains less
losses from financial liabilities measured at fair value
through profit or loss’.
Equity-settled share-based payment transactions
The NLB Group does not have any equity-settled share-
based payment transactions.
2.33. Share capital
Dividends on ordinary shares
Dividends on ordinary shares are recognised in
equity in the period in which they are approved by
NLB’s shareholders.
Treasury shares
If NLB or another member of the NLB Group purchases
NLB shares, the consideration paid is deducted from
the total shareholders’ equity as treasury shares. If
such shares are subsequently sold, any consideration
received is included in equity. If NLB shares are
purchased by NLB itself or other NLB Group entities, NLB
creates reserves for treasury shares in equity.
Share issue costs
Costs directly attributable to the issue of new shares
are recognised in equity as a reduction in the share
premium account.
2.34. Segment reporting
Operating segments are reported in a manner
consistent with internal reporting to the Management
Board of the Bank, which is the executive body that
makes decisions regarding the allocation of resources
and assesses the performance of a specific segment.
Transactions between organisational units (OUs) are
managed under normal operating conditions. Interest
income among individual OUs in the parent bank
(NLB) and the company NLB Lease&Go, leasing d.o.o.,
Ljubljana is allocated using a fund transfer pricing
method and shown within the net interest income of
each OU. In the segment analysis for the current period,
the funding costs to meet MREL requirements and to
strengthen capital position of Tier 2 are additionally
allocated between segments and shown within the net
interest income. Net non-interest income is allocated
to the OU that actually provides the service that
generates income. Direct costs are attributed to the
segment that is directly related to the provided service,
and indirect costs (costs which service centres provide
for profit centres) are attributed to the segment for
which the service is provided, whereas overhead costs
are allocated according to general keys. External net
income is the net income of the NLB Group from the
consolidated income statement. Income tax is not
allocated between segments. Analysis by segment for
the NLB Group is presented in note 7.
In accordance with IFRS 8, the NLB Group has the
following reportable segments: Retail Banking in
Slovenia, Corporate and Investment Banking in Slovenia,
Strategic Foreign Markets, Financial Markets in Slovenia,
Non-Core Members, and Other Activities.
2.35. Critical accounting estimates
and judgments in applying
accounting policies
The NLB Group’s financial statements are influenced
by accounting policies, assumptions, estimates, and
management’s judgment. The NLB Group makes
estimates and assumptions that affect the reported
amounts of assets and liabilities within the next financial
year. All estimates and assumptions required in
conformity with the IFRS are best estimates undertaken
in accordance with the applicable standard. Estimates
and judgments are evaluated on a continuing basis,
and are based on past experience and other factors,
including expectations with regard to future events.
a) Allowances for expected credit losses
on loans and advances
The NLB Group monitors the quality of the loan portfolio
at the individual and portfolio levels to continuously
estimate the necessary allowances for ECL. The NLB
Group creates individual allowances for individually
significant financial assets attributed to Stage 3. Such
an assignment is based on information regarding the
fulfilment of contractual obligations or other financial
difficulties of the debtor, and other important facts.
Individual assessments are based on the expected
431
discounted cash flows from operations and/or the
assessed expected payment from collateral.
Allowances are assessed collectively for financial
assets assigned to Stage 1 or 2, or for financial assets in
Stage 3 with exposure below the materiality threshold.
Allowances by stages are disclosed in notes (5.14., 5.16.
and 6.1.j). The ECL in this group of assets are estimated
based on expected value of risk parameters combining
the historic movements with the future macroeconomic
predictions for three separate scenarios. The models
used to estimate future risk parameters are validated
and backtested regularly to make the loss estimations
as realistic as possible.
The NLB Group applies three different macroeconomic
scenarios to collectively assess the allowances for
credit risk: optimistic, baseline, and severe scenario.
The key features of each scenario are described in
note 2.14.a – Forward-looking information. Recognised
allowances represent a weighted average of the results
of the three scenarios.
In terms of credit risk parameters, the scenarios differ
in the level of default rates (transfer of assets from
performing to non-performing status) and loss rates
(the % of exposure that will not be repaid in case of
default occurrence). Applying a 100% probability on
each of the scenario provides an overview of severity or
optimism reflected in the two remaining scenarios.
The results for the NLB Group show the following
deviations of the severe and optimistic scenario from the
baseline as at 31 December 2025 and 31 December 2024:
| in EUR thousands | ||||||||||||||
| 31 Dec 2025 | 31 Dec 2024 | |||||||||||||
| Of which | Collective allowances | Of which | Collective allowances | |||||||||||
| Gross | Gross | |||||||||||||
| Gross | Loans with | Optimistic | Baseline | Severe | Weighted | Individual | Gross | Loans with | Optimistic | Baseline | Severe | Weighted | Individual | |
| NLB Group | Loans | collective | scenario | scenario | scenario | average | allowances | Loans | collective | scenario | scenario | scenario | average | allowances |
| allowances | allowances | |||||||||||||
| Companies | 8,126,619 | 7,859,065 | (71,154) | (78,394) | (95,403) | (83,306) | (108,468) | 7,320,791 | 7,183,783 | (70,386) | (79,386) | (103,604) | (82,439) | (92,667) |
| Individuals | 9,992,446 | 9,978,897 | (172,240) | (179,095) | (194,943) | (183,197) | (7,936) | 8,734,989 | 8,713,898 | (154,935) | (164,266) | (185,229) | (166,654) | (10,630) |
The result shows that for collective allowances, the
optimistic scenario would result in 95% of the baseline
provisions (92% as at 31 December 2024), while the
severe scenario and its conservative assumptions lead
to an increase of 113% compared to the baseline (119% as
at 31 December 2024).
b) Fair value of financial instruments
The fair values of financial investments traded on the
active market are based on current bid prices (financial
assets) or offer prices (financial liabilities).
The fair values of financial instruments that are not
traded on the active market are determined by using
valuation models. These include a comparison with
recent transaction prices, the use of a discounted cash
flow model, valuation based on comparable entities,
and other frequently used valuation models. These
valuation models at their best estimate reflect current
market conditions at the measurement date, which
may not be representative of market conditions either
before or after the measurement date. Management
reviewed all applied models as at the reporting date
to ensure they appropriately reflect current market
conditions, including the relative liquidity of the market
and the applied credit spread. Changes in assumptions
regarding these factors could affect the reported fair
values of financial instruments held for trading, and
financial assets measured at fair value through other
comprehensive income.
The fair values of derivative financial instruments
are determined on the basis of market data (mark-
to-market), in accordance with the NLB Group’s
methodology for the valuation of financial instruments.
The market exchange rates, interest rates, yield, and
volatility curves used in valuations are based on the
market snapshot principle. Market data are saved daily
at 4 p.m. and later used for the calculation of the fair
values (market value, NPV) of financial instruments. The
NLB Group applies market yield curves for valuation,
and fair values are additionally adjusted for credit risk
of the counterparty.
The fair value hierarchy of financial instruments is
disclosed in note 6.5.
c) Impairment of investments in subsidiaries,
associates, and joint ventures
The process of identifying and assessing the impairment
of investments in subsidiaries, associates, and joint
ventures is inherently uncertain, as the forecasting of
cash flows requires the significant use of estimates,
which themselves are sensitive to the assumptions used.
The review of impairment represents management’s
best estimate of the facts and assumptions such as:
Future cash flows from individual investments present
the estimated cash flow for periods for which adopted
business plans are available. For core members,
estimated cash flows are based on a five-year business
plan. For non-core members, estimated cash flows
are based on a period in line with the strategy of
divestment. The business plans of individual entities are
based on an assessment of future economic conditions
that will impact an individual member’s business and
the quality of the credit portfolio.
The growth rate for cash flows in perpetuity, following
the period of the adopted business plan, ranges
between 2.3% and 3.7%.
The target capital adequacy ratio of an individual bank
is between 15% and 18%.
The discount rate derived from the capital asset
pricing model that is used to discount future cash
flows is based on the cost of equity allocated to an
individual investment. The discount rate reflects the
impact of a range of financial and economic variables,
including the risk-free rate and risk premium. The value
of variables used is subject to fluctuations outside
management’s control. The pre-tax discount rate is
between 9.4% and 17.76% (31 December 2024: between
10.6% and 18.35%).
432
d) Employee benefits
Liabilities for certain employee benefits are calculated
by an independent actuary. The main assumptions
included in the actuarial calculation are as follows:
| NLB Group | NLB | |||
| 2025 | 2024 | 2025 | 2024 | |
| Actuarial assumptions | ||||
| Discount factor | 3.3% - 5.6% | 3.0% - 6.4% | 3.3% | 3.0% |
| Wage growth based on inflation, promotions, and wage growth based on past years of service | 2.4% - 6.1% | 2.4% - 5.7% | 2.5% - 2.9% | 2.5% - 3.7% |
| Other assumptions | ||||
| Number of employees eligible for benefits | 7,417 | 7,306 | 2,467 | 2,475 |
A sensitivity analysis of significant actuarial assumptions for post-employment benefit:
| 31 Dec 2025 | NLB Group | NLB | ||||||
| Discount rate | Future salary increases | Discount rate | Future salary increases | |||||
| +0.5 pp | -0.5 pp | +0.5 pp | -0.5 pp | +0.5 pp | -0.5 pp | +0.5 pp | -0.5 pp | |
| Impact on provisions for employee benefits - post-employment benefits (in %) |
(4.7) | 5.0 | 5.1 | (4.7) | (4.2) | 4.5 | 4.5 | (4.2) |
| 31 Dec 2024 | NLB Group | NLB | ||||||
| Discount rate | Future salary increases | Discount rate | Future salary increases | |||||
| +0.5 pp | -0.5 pp | +0.5 pp | -0.5 pp | +0.5 pp | -0.5 pp | +0.5 pp | -0.5 pp | |
| Impact on provisions for employee benefits - post-employment benefits (in %) |
(4.6) | 4.9 | 5.0 | (4.6) | (4.2) | 4.5 | 4.5 | (4.2) |
Individual analysis is done by changing one assumption
for +/- 0.5 percentage points, while all other
assumptions stay the same.
The breakdown of actuarial gains and losses for post-employment benefit by causes:
| in EUR thousands | ||||
| NLB Group | NLB | |||
| 2025 | 2024 | 2025 | 2024 | |
| Actuarial gains and losses due to changed financial assumptions | (276) | (1,765) | 240 | (973) |
| Actuarial gains and losses due to changes in demographic assumptions | 35 | 834 | - | 832 |
| Actuarial gains and losses due to experience | 250 | (376) | 116 | (719) |
| Total actuarial gains and losses for the year | 9 | (1,307) | 356 | (860) |
The weighted average duration of liabilities in years:
| NLB Group | NLB | |||
| 2025 | 2024 | 2025 | 2024 | |
| Post-employment benefit | 9.8 - 19.8 | 9.4 - 20.5 | 10.3 | 10.2 |
433
e) Taxes
The NLB Group operates in countries governed by
different laws. The deferred tax assets recognised as
at 31 December 2025 are based on profit forecasts and
take the expected manner of recovery of the assets
into account. Changes in assumptions regarding the
likely manner of recovering assets or changes in profit
forecasts can lead to the recognition of currently
unrecognised deferred tax assets or derecognition
of previously created deferred tax assets. If profit
projections used for estimation of the amount of
deferred tax assets which are expected to be reversed
in the foreseeable future (i.e., within five years) change
by 10%, the estimated amount of deferred tax assets
would change by approximately EUR 11 million (notes
4.16. and 5.17.).
2.36. Implementation of the new and
revised International Financial
Reporting Standards
During the previous year, the NLB Group adopted all
new and revised standards and interpretations issued
by the International Accounting Standards Board
(hereinafter: ‘the IASB’) and the International Financial
Reporting Interpretations Committee (hereinafter: ‘the
IFRIC’) that are endorsed by the EU that are effective for
annual accounting periods beginning on 1 January 2025.
Accounting standards and amendments to existing
standards effective for annual periods beginning on
1 January 2025 that were endorsed by the EU and
adopted by the NLB Group
IAS 21 (amendment) –
The Effects of Changes in Foreign
Exchange Rates:
Lack of Exchangeability is effective for
annual periods beginning on or after 1 January 2025.
The amendments clarify how an entity should assess
whether a currency is exchangeable, and how it should
determine a spot exchange rate when exchangeability
is lacking. A currency is exchangeable when an entity
is able to exchange that currency for another currency
through market or exchange mechanisms that create
enforceable rights and obligations without undue
delay at the measurement date and for a specified
purpose. If a currency is not exchangeable at the
measurement date, the entity is required to estimate
the spot exchange rate as the rate that would have
applied to an orderly exchange transaction between
market participants at the measurement date under
prevailing economic conditions and disclose expected
effects to the entity’s financial statements. The NLB
Group does not expect there to be an impact on the
financial statements.
Accounting standards and amendments to existing
standards that were endorsed by the EU but not
adopted early by the NLB Group
New and revised accounting standards and
interpretations endorsed by the EU that are not
mandatory for annual accounting periods beginning
on 1 January 2025 were not adopted early by the NLB
Group. These standards and amendments are not
expected to have a material impact on the consolidated
financial statements of the NLB Group in the future
reporting periods and on foreseeable future transactions.
The NLB Group plans to adopt the accounting standards
and amendments listed below for reporting periods
commencing on or after the effective date.
IFRS 9 and IFRS 7 (amendment) –
Amendments to
the Classification and Measurement of Financial
Instruments
is effective for annual periods beginning
on or after 1 January 2026. The Amendments mainly
respond to a request from stakeholders to clarify some
aspects of the application guidance for assessing
the contractual cash flow characteristics of financial
assets and accounting for the settlement of financial
liabilities through electronic payment systems. The
NLB Group does not expect there to be an impact on
the financial statements.
Annual Improvements Volume 11 (amendment) –
amendments are effective for annual periods
beginning on or after 1 January 2026. The amendments
bring small improvements to existing standards. The
NLB Group does not expect there to be an impact on
the financial statements.
IFRS 9 and IFRS 7 (amendment) -
Contracts
Referencing Nature-dependent Electricity
Amendments are effective for annual periods
beginning on or after 1 January 2026. Amendments
help companies to better report the financial effects of
nature-dependent electricity contracts, which are often
structured as power purchase agreements (PPAs). The
amount of electricity generated under these contracts
can vary based on uncontrollable factors such as
weather conditions. To allow companies to better
reflect these contracts in the financial statements, the
amendments include:
clarifying the application of the ‘own-use’
requirements,
permitting hedge accounting if these contracts are
used as hedging instruments, and
adding new disclosure requirements to enable
investors to understand the effect of these
contracts on a company’s financial performance
and cash flows.
The NLB Group does not expect there to be an impact
on the financial statements.
standards, but not endorsed by the EU
IFRS 18 (new standard) –
Presentation and Disclosure
in Financial Statements
is effective for annual periods
beginning on or after 1 January 2027. IFRS 18 replaces
IAS 1, carrying forward many of the requirements in
IAS 1 unchanged and complementing them with new
IFRS 18 introduces new requirements to:
present specified categories and defined subtotals
in the statement of profit or loss;
provide disclosures on management-defined
performance measures (MPMs) in the notes to the
financial statements;
improve aggregation and disaggregation.
The NLB Group expects an impact only on the
presentation of financial statements.
IFRS 19 (new standard and amendment) –
Subsidiaries
without Public Accountability:
Disclosures is effective
for annual periods beginning on or after 1 January
2027. IFRS 19 permits an eligible subsidiary to provide
reduced disclosures when applying IFRS Accounting
Standards in its financial statements. A subsidiary
is eligible for the reduced disclosures if it does not
have public accountability, and its ultimate or any
intermediate parent produces consolidated financial
statements available for public use that comply with
IFRS Accounting Standards. IFRS 19 is optional for
subsidiaries that are eligible and sets out the disclosure
requirements for subsidiaries that elect to apply it. The
434
IAS 21 (amendment) –
The Effects of Changes in Foreign
Exchange Rates: Translation to a Hyperinflationary
Presentation Currency
is effective for annual periods
beginning on or after 1 January 2027. Before the
onset of hyperinflation, IAS 21 requires that exchange
differences arising from translation be recognised in
other comprehensive income (OCI) and accumulated
in a separate component of equity. The amendment
to the standard specifies that cumulative exchange
differences are not reclassified within equity when
a foreign operation becomes hyperinflationary. The
cumulative exchange differences remain in a separate
component of equity. They are reclassified to profit or
loss only upon the disposal or partial disposal of the
foreign operation in accordance with IAS 21. The NLB
Group does not expect there to be an impact on the
financial statements.
3. Changes in the
Composition of the
Changes in 2025
Capital changes:
In February 2025, NLB d.d. Ljubljana increased the
share capital in the form of a cash contribution in the
amount of EUR 1,050 thousand in the company NLB
Lease&Go, leasing, d.o.o., Ljubljana.
In February 2025, NLB Lease&Go, leasing, d.o.o.,
Ljubljana increased the share capital in the form of a
cash contribution in the amount of EUR 1,050 thousand
in the company NLB Car&Go, upravljanje spletnih
platform, d.o.o.
In March 2025, NLB d.d., Ljubljana obtained other
equity instruments issued by NLB Banka sh.a., Prishtina
in the amount of EUR 7,000 thousand and other equity
instruments issued by NLB Banka d.d., Sarajevo in the
amount of EUR 10,000 thousand.
In May 2025, NLB Skladi d.o.o., Ljubljana increased
the share capital in the form of a cash contribution in
the amount of EUR 600 thousand in the company NLB
Fondovi a.d., Beograd.
In May 2025, NLB d.d. Ljubljana increased the share
capital in the form of a cash contribution in the amount
of EUR 600 thousand in the company LHB AG, Frankfurt.
In May 2025, NLB d.d., Ljubljana obtained other equity
instruments issued by NLB Banka a.d., Skopje in the
amount of EUR 15,000 thousand.
In July 2025, NLB d.d. Ljubljana increased the share
capital in the form of a cash contribution in the amount
of EUR 646 thousand in the company NLB Lease&Go,
leasing, d.o.o., Ljubljana.
In September 2025, NLB Lease&Go, leasing, d.o.o.,
Ljubljana and NLB Banka a.d., Skopje increased the
share capital in the form of a cash contribution in the
total amount of EUR 1,266 thousand in the company
NLB Lease&Go, d.o.o. Skopje.
In September and November 2025, a total decrease
of the share capital in the amount of EUR 8,577
thousand was registered in NLB InterFinanz AG,
Zürich in Liquidation.
In December 2025, NLB Lease&Go, leasing, d.o.o.,
Ljubljana and NLB Banka a.d., Skopje increased the
total amount of EUR 500 thousand in the company
NLB Lease&Go, d.o.o. Skopje.
In December 2025, NLB d.d., Ljubljana obtained
other equity instruments issued by NLB Banka a.d.,
Podgorica in the amount of EUR 12,000 thousand.
Other changes:
In May 2025, after merging with Summit Leasing
Slovenija d.o.o., Ljubljana, the subsidiary SLS HOLDCO
d.o.o. ceased to exist. All its assets and liabilities
were transferred to Summit Leasing Slovenija d.o.o.,
Ljubljana, which became its universal legal successor
after the merger.
In May 2025, ARG – Nepremičnine d.o.o., Horjul, was
liquidated. In accordance with the court order, the
company was removed from the court register.
In July 2025, after merging with Summit Leasing
Slovenija d.o.o., Ljubljana, the subsidiary NLB Lease&Go,
leasing, d.o.o., Ljubljana ceased to exist. All its assets
and liabilities were transferred to Summit Leasing
Slovenija d.o.o., Ljubljana, which became its universal
legal successor after the merger. The company was
renamed NLB Lease&Go, leasing, d.o.o., Ljubljana.
In November 2025, OL Nekretnine d.o.o., Zagreb – u
likvidaciji was liquidated. In accordance with the court
order, the company was removed from the court register.
Changes in 2024
Capital changes:
In May 2024, NLB Skladi d.o.o., Ljubljana became the
owner of 100% of the financial company Generali
Investments a.d. Skopje. The purchase price for the
company was EUR 2,515 thousand and was fully paid
in cash (note 5.12.b). In August 2024, the company was
renamed ‘NLB Fondovi a.d. Skopje’.
In July 2024, NLB d.d., Ljubljana obtained other equity
instruments issued by NLB Banka sh.a., Prishtina in the
amount of EUR 10,000 thousand.
In August 2024, NLB d.d., Ljubljana obtained other
equity instruments issued by NLB Banka a.d., Skopje in
the amount of EUR 10,000 thousand.
In September 2024, NLB d.d., Ljubljana completed
the acquisition of a 100% stake in the company
SLS HOLDCO d.o.o., the parent company of Summit
Leasing Slovenija d.o.o., Ljubljana and its subsidiary
Mobil Leasing d.o.o., Zagreb. The purchase price
was EUR 127,216 thousand and was fully paid in cash
(note 5.12.c).
In October 2024, NLB d.d. Ljubljana increased the
amount of EUR 3,329 thousand in the company NLB
Lease&Go, leasing, d.o.o., Ljubljana.
In October 2024, NLB Komercijalna banka a.d. Beograd
and NLB Lease&Go, leasing, d.o.o., Ljubljana increased
company NLB Lease&Go, Leasing d.o.o., Beograd in
the total amount of EUR 5,831 thousand. After that, the
NLB Lease&Go, leasing, d.o.o., Ljubljana’s ownership
of NLB Lease&Go, Leasing d.o.o., Beograd increased
to 50.89%, and the NLB Komercijalna banka a.d.
Beograd‘s ownership to 48.91%.
In December 2024, NLB Lease&Go, leasing, d.o.o.,
total amount of EUR 684 thousand in the company NLB
Lease&Go, d.o.o., Skopje.
Other changes:
In January 2024, according to the new
Governance Policy
, three real estate companies
S-REAM d.o.o., Ljubljana, REAM d.o.o., Beograd and
REAM d.o.o., Podgorica were transferred from non-core
members to core members.
435
In May 2024, the company S-REAM d.o.o., Ljubljana
was renamed ‘NLB Real Estate d.o.o., Ljubljana’,
the company REAM d.o.o., Podgorica was renamed
‘NLB Real Estate d.o.o., Podgorica’, and the company
REAM d.o.o., Beograd was renamed ‘NLB Real
Estate d.o.o., Beograd’.
On 1 July 2024, after merging with NLB Lease&Go,
leasing, d.o.o., Ljubljana, the subsidiary NLB
Leasing d.o.o., Ljubljana – v likvidaciji ceased to exist.
All its assets and liabilities were transferred to NLB
Lease&Go, leasing, d.o.o., Ljubljana, which became its
universal legal successor after the merger.
On 1 July 2024, after merging with NLB
Real Estate d.o.o., Ljubljana, the subsidiary
Privatinvest d.o.o., Ljubljana ceased to exist. All its
assets and liabilities were transferred to NLB Real
Estate d.o.o., Ljubljana, which became its universal
legal successor after the merger.
In September 2024, NLB Komercijalna banka a.d.
Beograd completed the sale of its subsidiary KomBank
Invest a.d., Beograd to NLB Skladi, upravljanje
premoženja, d.o.o. Ljubljana. In October 2024, the
company KomBank Invest a.d., Beograd was renamed
‘NLB Fondovi a.d., Beograd’.
In October 2024, NLB Lease&Go, leasing, d.o.o.,
Ljubljana established a new non-financial company
for digital business NLB Car&Go, upravljanje spletnih
platform, d.o.o.
In November 2024, NLB Zavod za upravljanje kulturne
dediščine was renamed ‘NLB MUZA, Zavod za
upravljanje kulturne dediščine, Ljubljana’.
436
4. Notes to the Income Statement
4.1. Interest income and expenses
Analysis by type of assets and liabilities
| in EUR thousands | ||||
| NLB Group | NLB | |||
| 2025 | 2024 | 2025 | 2024 | |
| Interest and similar income | ||||
| Interest income calculated using the effective interest method | 1,097,292 | 1,112,288 | 575,389 | 602,004 |
| Financial assets measured at fair value through other comprehensive income |
65,447 | 54,463 | 43,769 | 25,289 |
| Securities measured at amortised cost | 114,406 | 85,320 | 73,812 | 54,016 |
| Deposits with banks and central banks | 47,274 | 121,456 | 43,600 | 115,927 |
| Loans and advances to banks measured at amortised cost | 20,082 | 17,271 | 14,198 | 11,142 |
| Loans and advances to customers measured at amortised cost | 850,083 | 833,778 | 400,010 | 395,630 |
| Other interest and similar income | 139,727 | 95,350 | 53,164 | 44,926 |
| Financial assets held for trading | 2,575 | 5,939 | 3,091 | 6,444 |
| Non-trading financial assets mandatorily at fair value through profit or loss |
7 | 19 | 130 | 412 |
| Derivatives - hedge accounting | 49,944 | 38,474 | 49,943 | 38,070 |
| Finance leases | 87,189 | 50,913 | - | - |
| Other | 12 | 5 | - | - |
| Total | 1,237,019 | 1,207,638 | 628,553 | 646,930 |
| Interest and similar expenses | ||||
| Interest expenses calculated using the effective interest method | 251,707 | 232,863 | 171,131 | 174,429 |
| Deposits from banks and central banks | 2,176 | 3,543 | 6,369 | 9,068 |
| Borrowings from banks and central banks | 3,233 | 3,871 | 871 | 2,220 |
| Due to customers | 120,765 | 115,578 | 41,327 | 56,353 |
| Borrowings from other customers | 2,653 | 2,187 | 641 | - |
| Subordinated liabilities | 45,484 | 46,302 | 45,484 | 46,302 |
| Debt securities issued | 76,241 | 60,306 | 76,241 | 60,306 |
| Lease liabilities (note 5.11.a) | 1,155 | 1,076 | 198 | 180 |
| Other interest and similar expenses | 38,617 | 40,614 | 38,189 | 40,621 |
| Derivatives - hedge accounting | 35,522 | 34,164 | 35,039 | 34,164 |
| Financial liabilities held for trading | 2,220 | 5,546 | 2,709 | 6,020 |
| Interest expenses on defined employee benefits (note 2.31., 5.16.c) | 702 | 768 | 359 | 409 |
| Other | 173 | 136 | 82 | 28 |
| Total | 290,324 | 273,477 | 209,320 | 215,050 |
| Net interest income | 946,695 | 934,161 | 419,233 | 431,880 |
4.2. Dividend income
4.3. Fee and commission income and expenses
a) Fee and commission income and expenses relating to activities of the NLB Group and NLB
438
b) Fee and commission income and expenses relating to fiduciary activities
439
c) Analysis of the fee and commission income and expenses by type and by segments
| in EUR thousands | ||||||||
| NLB Group | ||||||||
| Corporate and | ||||||||
| Retail | Investment | Strategic | Financial | |||||
| Banking in | Banking in | Foreign | Markets in | Non-Core | Other | Intercompany | ||
| 2025 | Slovenia | Slovenia | Markets | Slovenia | Members | activities | relations | Total |
| Fee and commission income | ||||||||
| Fee and commission income relating to financial | 95,233 | 24,833 | 130,101 | 134 | - | 2 | (76) | 250,227 |
| instruments not at fair value through profit or loss | ||||||||
| Credit cards and ATMs | 37,835 | 22,653 | 85,221 | 13 | - | 2 | (4) | 145,720 |
| Customer transaction accounts | 57,398 | 2,180 | 44,880 | 121 | - | - | (72) | 104,507 |
| Other fee and commission | 106,092 | 25,557 | 83,087 | 3,428 | 37 | 517 | (20,308) | 198,410 |
| Payments | 13,896 | 12,992 | 64,420 | 2,953 | - | 466 | (3,030) | 91,697 |
| Investment funds | 67,247 | 44 | 2,209 | - | - | - | (16,386) | 53,114 |
| Agency of insurance products | 14,610 | 2 | 8,706 | - | - | - | - | 23,318 |
| Other services | 10,339 | 12,519 | 7,752 | 475 | 37 | 51 | (892) | 30,281 |
| Total fee and commission income from contracts with customers | ||||||||
| Guarantees | 181 | 11,833 | 7,393 | 1,797 | - | - | (374) | 20,830 |
| Total | 201,506 | 62,223 | 220,581 | 5,359 | 37 | 519 | (20,758) | 469,467 |
| Fee and commission expenses | (49,939) | (20,704) | (72,730) | (2,937) | (96) | (1,176) | 20,758 | (126,824) |
| Total | (49,939) | (20,704) | (72,730) | (2,937) | (96) | (1,176) | 20,758 | (126,824) |
| Net fee and commission income | 151,567 | 41,519 | 147,851 | 2,422 | (59) | (657) | - | 342,643 |
| in EUR thousands | ||||||||
| NLB Group | ||||||||
| Corporate and | ||||||||
| Retail | Investment | Strategic | Financial | |||||
| Banking in | Banking in | Foreign | Markets in | Non-Core | Other | Intercompany | ||
| 2024 | Slovenia | Slovenia | Markets | Slovenia | Members | activities | relations | Total |
| Fee and commission income | ||||||||
| Fee and commission income relating to financial | 89,681 | 23,602 | 125,601 | 63 | - | 2 | (65) | 238,884 |
| instruments not at fair value through profit or loss | ||||||||
| Credit cards and ATMs | 35,051 | 21,104 | 82,521 | 8 | - | 1 | (5) | 138,680 |
| Customer transaction accounts | 54,630 | 2,498 | 43,080 | 55 | - | 1 | (60) | 100,204 |
| Other fee and commission | 87,587 | 25,011 | 78,701 | 514 | 39 | 2,980 | (17,573) | 177,259 |
| Payments | 13,919 | 11,711 | 64,326 | 76 | - | 2,957 | (2,590) | 90,399 |
| Investment funds | 55,994 | 44 | 993 | - | - | - | (14,219) | 42,812 |
| Agency of insurance products | 11,877 | 2 | 6,741 | - | - | 1 | - | 18,621 |
| Other services | 5,797 | 13,254 | 6,641 | 438 | 39 | 22 | (764) | 25,427 |
| Total fee and commission income from contracts with customers | ||||||||
| Guarantees | 110 | 10,893 | 8,423 | 45 | - | - | (330) | 19,141 |
| Total | 177,378 | 59,506 | 212,725 | 622 | 39 | 2,982 | (17,968) | 435,284 |
| Fee and commission expenses | (47,296) | (18,421) | (70,670) | (2,666) | (41) | (1,234) | 17,968 | (122,360) |
| Total | (47,296) | (18,421) | (70,670) | (2,666) | (41) | (1,234) | 17,968 | (122,360) |
| Net fee and commission income | 130,082 | 41,085 | 142,055 | (2,044) | (2) | 1,748 | - | 312,924 |
440
4.4. Gains less losses from derecognition of financial assets and liabilities
4.5. Gains less losses from financial assets and liabilities held for trading
Interest income from financial assets held for trading is
included in the income statement line item ‘Interest and
similar income’ and interest expenses from financial
liabilities held for trading in line item ‘Interest and similar
expenses’ (note 4.1.).
441
4.6. Gains less losses from non-trading financial assets mandatorily at fair value through profit or loss
| | | | | |
| --- | --- | --- | --- | --- |
| | |
| | | | | in EUR thousands |
| | NLB Group | | NLB | |
| | 2025 | 2024 | 2025 | 2024 |
| Equity securities | | | | |
| - gains | 2,959 | 4,076 | 2,861 | 4,045 |
| - losses | (2,183) | (863) | (2,173) | (855) |
| Debt securities | | | | |
| - gains | 13 | 54 | - | - |
| - losses | (1) | (4) | - | - |
| Loans and advances to customers | | | | |
| - gains | - | - | 676 | 658 |
| Total | 788 | 3,263 | 1,364 | 3,848 |
Interest income from non-trading financial assets
mandatorily at fair value through profit or loss is
included in the income statement line item ‘Interest and
similar income’ (note 4.1.).
4.7. Foreign exchange translation gains less losses
| | | | | |
| --- | --- | --- | --- | --- |
| | |
| | | | | in EUR thousands |
| | NLB Group | | NLB | |
| | 2025 | 2024 | 2025 | 2024 |
| Financial assets and liabilities not measured | 11,192 | (3,867) | 5,620 | (3,770) |
| at fair value through profit or loss | | | | |
| Financial assets measured at fair value through profit or loss | 80 | 167 | 80 | 167 |
| Other | (16) | 56 | (16) | 56 |
| Total | 11,256 | (3,644) | 5,684 | (3,547) |
442
4.8. Other operating income
Other operating income mainly include reimbursement
of costs and taxes.
4.9. Other operating expenses
Other operating expenses mainly include expenses
associated with penalties, and damages.
443
4.10. Administrative expenses
Costs of other services include insurance costs, costs for
cash transport, archiving costs, costs for certification
agency and e-business, meeting fees of members of the
444
The table below presents the expenses related to the
services of the statutory auditor:
The contractual amount of the auditor’s remuneration
for auditing the annual report (excluding VAT,
predefined costs and inflation, if it exceeds 3% in an
individual member state of the NLB Group) amounted
to EUR 942 thousand in 2025 in the NLB Group
(2024: EUR 915 thousand), and EUR 302 thousand in NLB
(2024: EUR 302 thousand).
For other audit assurance services, the contractual
values (excluding VAT and additional costs) for the NLB
Group amount to EUR 273 thousand (2024: EUR 180
thousand), and EUR 259 thousand for NLB (2024: EUR 163
thousand), and relate to the sustainability report and
other audit services. For other audit services, excluding
assurance, the contractual values for the NLB Group
amount to EUR 20 thousand (2024: EUR 24 thousand),
and for NLB EUR 2 thousand (2024: EUR 7 thousand).
In addition to the services included in the paragraph
above, the statutory auditor also performed
certain non-audit services in 2025 in the amount of
EUR 122 thousand (2024: EUR 159 thousand). Amounts
are presented without VAT. The payment was included
in the calculation of the effective interest rate on the
instrument issued.
4.11. Cash contributions to resolution funds and deposit guarantee schemes
In February 2024, the Bank of Slovenia announced
the Single Resolution Board’s decision that no regular
annual contributions to the Single Resolution Fund will
be collected in 2024 since the target level of at least
1% of covered deposits held in the member states
participating in the Single Resolution Mechanism
was reached. Accordingly, NLB was not obligated to
contribute its regular contribution to resolution funds for
2025 and 2024.
445
4.12. Depreciation and amortisation
4.13. Gains less losses from modification of financial assets
| | | | | | | | |
| --- | --- | --- | --- | --- | --- | --- | --- |
| | |
| | | | | | | | in EUR thousands |
| | 2025 | | | 2024 | | | |
| | 12-month | Lifetime ECL | | 12-month | Lifetime ECL | | |
| NLB Group | expected credit | not credit - | Total | expected credit | not credit - | Lifetime ECL | Total |
| | losses | impaired | | losses | impaired | credit-impaired | |
| Financial assets modified during the period | | | | | | | |
| Amortised cost before modification | 8,331 | 543 | 8,874 | 515,034 | 16,401 | 2,083 | 533,518 |
| Net modification gains/(losses) | (176) | (22) | (198) | (4,113) | (143) | (24) | (4,280) |
The majority of modification loss of financial assets in
2024 refers to the
Decision on temporary measures for
banks in relation to housing loans to natural persons
which limited the interest rates of housing loans in
Serbia. The loss represents the difference between
the balance of the loan on the modification date and
the discounted value of the cash flows of the modified
repayment plans using the original effective interest rate.
4.14. Provisions
446
4.15. Impairment charge
In 2025, NLB released impairments related to equity
investments in subsidiaries in the total amount of
EUR 46,977 thousand (2024: EUR 53,705 thousand).
The release of impartments in subsidiaries was due to
an increase in their estimated recoverable amounts
and due to a decrease of the share capital in a non-
core subsidiary. The recoverable amounts have been
calculated based on the value in use, determined
by discounting the future cash flows expected to
be generated from holding the investments. The
values assigned to the key assumptions represent
management’s assessment of future trends in the
relevant sectors and have been based on historical
data from both internal and external sources (discount
rate from 9.4% to 17.76%; growth rate from 2.3% to 3.7%;
target capital adequacy ratio between 15% and 18%).
Details of the assumptions used in the estimates are
presented in note 2.35.c.
In 2025, NLB impaired equity investment in non-core
subsidiary in the amount of EUR 1,472 thousand (2024:
EUR 180 thousand), which is included in the amount in
the line item ‘Investments in subsidiaries’.
In 2024, impairment of financial assets includes
EUR 1,661 thousand of 12-month expected credit losses
for Stage 1 financial assets measured at amortised cost,
acquired through a business combination (note 5.12.c).
447
4.16. Income tax
Reconciliations of differences from the amount of tax
determined by applying the Slovenian statutory tax rate
and reconciliation of effects:
Each member of the NLB Group (disclosed in note 5.12.a)
is taxable as required by local tax legislation. Income tax
rates within the NLB Group ranges from 9% to 32%.
A tax rate of 22% was applied in Slovenia in 2025
(2024: 22%).
The effect of income not subject to tax of NLB in 2025,
mostly related to the:
· dividends in 2025 that amounted to
EUR 48,281 thousand (2024: EUR 46,728 thousand);
they are based on non-taxable dividend income in
2025, which amounts to EUR 219,461 thousand (2024:
EUR 212,400 thousand);
· release of impairments of equity investments
in 2025 that amounted to EUR 8,448 thousand
(2024: EUR 11,815 thousand). They are based on non-
taxable income from the release of impairments
of equity investments in 2025 in the amount of
EUR 38,400 thousand (2024: EUR 53,705 thousand).
NLB Group recognised deferred tax assets accrued
on the basis of temporary differences in an amount
that, given future profit estimates, is expected to be
reversed in the foreseeable future (i.e., within five years).
Due to some uncertainties regarding external factors
(regulatory environment, market situation, etc.), a lower
range of expected outcomes was considered for the
purposes of deferred tax assets calculation.
NLB recognised deferred tax assets on all temporary
differences. The deferred tax assets for tax losses are
recognised in the amount that takes into account other
deferred tax assets, reaches the total amount of deferred
tax assets, for which a reversal is expected within five
years. The deferred tax assets with respect to which
448
simultaneously deferred tax liabilities are recognised are
excluded from this calculation (e.g., deferred tax assets
for temporary non-deductible expenses for impairment
of debt securities measured at fair value through other
comprehensive income and deferred tax assets related
to fair value hedge accounting).
The NLB Group members did not recognise deferred
tax assets for tax losses if there was uncertainty about
whether the tax losses could be utilised, because it is
not probable that future taxable profits will be available
against which the deferred tax assets can be utilised.
Deferred tax liability related to undistributed profits
includes withholding tax which shall be paid in 2026 on
projected dividends.
The tax authorities may audit operations of the NLB
Group entities. In general, tax inspection, which may
result in the emergence of additional tax liability, default
interest, and penalties, may be initiated at any time
within four to six years from the date of tax statement or
from the year in which tax should have been assessed.
NLB is not aware of any circumstances that could give
rise to a potential material tax liability in this respect.
NLB has a special tax status at the Financial
Administration of the Republic of Slovenia (FURS).
The purpose of the status is to establish cooperation
between FURS and the taxpayers, with the aim of
encouraging voluntary compliance and reduce
administrative burdens on financial supervision. FURS
cooperates with NLB and responds quickly to resolve
NLB’s tax compliance issues, which reduces NLB’s tax
risks and uncertain tax positions.
Global minimum tax
NLB Group is liable to pay the top-up tax for the group
members in jurisdictions where the effective tax rate,
top-up tax, is below 15%. For the year 2025, NLB Group
recognised EUR 6 million of top-up-tax related to
subsidiaries in Bosnia and Herzegovina, Kosovo and
North Macedonia. North Macedonia is the only non-
EU country in which NLB Group operates that has
introduced the global minimum top-up tax.
449
4.17. Earnings per share
Earnings per share are calculated by dividing the net
profit by the weighted average number of ordinary
shares in issue, less treasury shares.
Diluted earnings per share are the same as basic
earnings per share for the NLB Group and NLB since
subordinated bonds and other issued debt securities
have no future conversion options, and consequently
there are no dilutive potential ordinary shares.
| NLB Group | NLB | |||
| 2025 | 2024 | 2025 | 2024 | |
| Net profit attributable to the owners of the parent (in EUR thousands) | 503,055 | 514,552 | 426,918 | 478,161 |
| Weighted average number of ordinary shares (in thousands) | 20,000 | 20,000 | 20,000 | 20,000 |
| Basic earnings per share (in EUR per share) | 25.2 | 25.7 | 21.3 | 23.9 |
| Diluted earnings per share (in EUR per share) | 25.2 | 25.7 | 21.3 | 23.9 |
5. Notes to the Statement of Financial Position
5.1. Cash, cash balances at central banks, and other deposits on demand at banks
Slovenian banks are required to maintain a
compulsory reserve with the Bank of Slovenia relative
to the volume and structure of their customer deposits.
Other banks in the NLB Group maintain a compulsory
reserve in accordance with local legislation. NLB and
other banks in the NLB Group fulfil their compulsory
reserve deposit requirements.
450
5.2. Financial instruments held for trading
a) Financial assets held for trading
The notional amounts of derivative financial instruments
are disclosed in note 5.24.b.
b) Financial liabilities held for trading
The notional amounts of derivative financial instruments
are disclosed in note 5.24.b.
451
5.3. Non-trading financial instruments measured at fair value through profit or loss
a) Financial assets mandatorily at fair value through profit or loss
As at 31 December 2025 and as at 31 December 2024, the
NLB Group and NLB did not have any assets received by
taking possession of collateral and included in financial
assets mandatorily at fair value through profit or loss.
b) Financial liabilities measured at fair value through profit or loss
452
5.4. Financial assets measured at fair value through other comprehensive income
a) Analysis by type of financial assets measured at fair value through other comprehensive income
The credit quality analysis for financial assets and
contingent liabilities is disclosed in note 6.1.j and
movements in allowance for the impairment of debt
securities in note 5.14.b.
453
b) Movements of financial assets measured at fair value through other comprehensive income
NLB Group and NLB do not have any equity instruments
income obtained by taking possession of collateral in
the statement of financial position (note 6.1.l).
c) Accumulated other comprehensive income related to financial assets measured at fair value through other comprehensive income
454
5.5. Derivatives for hedging purposes
The NLB Group entities measure their exposure to
interest rate risk using repricing gap analysis and by
calculating the sensitivity of both the statement of
financial position and off-balance-sheet items in terms
of the economic value of equity. Portfolio duration is
used as a risk measure in the management of securities
in the banking book.
NLB Group entities use interest rate swaps (IRS) to
close open positions in an individual maturity bucket.
Micro and macro fair value hedges are used for that
purpose, i.e., the swapping of a fixed interest rate on a
hedged item for a variable interest rate. Micro cash flow
hedges are also occasionally used, i.e. the swapping
of a variable interest rate on a hedged item for a fixed
interest rate. All fair value hedges are made on assets
and liability items.
Hedge accounting principles (i.e., fair value and cash
flow hedging) were applied in the hedging of interest rate
risk using interest rate swaps. These hedge relationships
are designated in such a way that the characteristics
of the hedging instrument and those of the hedged
item match (i.e., the principal terms match), while the
dollar-offset method is used to regularly measure hedge
effectiveness retrospectively. Efficiency is considered
when total difference is within range 80%–125% or within
materiality threshold defined at origination of hedge.
Prospective testing of hedge effectiveness is carried out
regularly for macro hedges where the characteristics of
both items in the hedge relationship do not fully match
by comparing the change in the fair value of both items
to the shift in the yield curve.
Sources of hedge ineffectiveness may arise from the
difference of discount rates used for valuation of
hedged and hedging instruments, notional and timing
differences, as well differences in the amortisation plan
between hedged items and the hedging instrument.
Hedge effectiveness is assessed monthly, by comparing
changes in the fair value of the hedged item that are
attributable to a hedged risk with changes in the fair
value of the hedging instrument.
a) Gains less losses from hedge accounting
In both years presented, all fair value hedges were
effective, with actual results of the hedge ratio within a
range of 80–125% (or within the materiality of change),
therefore, no discontinuation of the hedge accounting
was required.
NLB Group and NLB had no relationships designated
for cash flow hedge accounting or for hedge of a net
investment in a foreign operation. The NLB Group applied
a hedge of a net investment in a foreign operation
in years 2011 and 2012, and at that time recognised a
EUR 754 thousand gain on the hedging instrument in
other comprehensive income (note 5.22.b). This gain will
be included in the consolidated income statement when
the foreign operation is disposed of as a part of the gain
or loss on the disposal.
455
b) Notional amounts of interest rate swaps
The hedging instrument is included in the statement of
financial position in the line item
‘
Derivatives – hedge
accounting’
456
c) Accumulated fair value adjustments arising from the
corresponding continuing hedge relationships
The table below presents accumulated fair value
adjustments arising from the corresponding continuing
hedge relationships, irrespective of whether there
has been a change in the hedge designation during
the year. The accumulated fair value adjustment is
presented in the same line of statement of financial
position as a hedged item, except for macro fair
value hedges. In such relationships, hedged items are
presented in the line item ‘Financial assets measured
at amortised cost’, while the accumulated fair value
adjustment is presented in a separate line item ‘Fair
value changes of the hedged items in portfolio hedge of
interest rate risk’.
The change in fair value of the hedge item used as the
basis for recognising hedge ineffectiveness:
d) IBOR reform
NLB Group continuously monitors the development of
the Benchmark Interest Rate Reform and is actively
preparing for the changes imposed by the regulation.
In 2018, NLB formed a special working group that deals
with the preparation for the discontinuation of some
important reference interest rates and reports on this to
the NLB Group ALCO.
The NLB Group no longer offers new products that
would be tied to reference rates in termination. With
regard to the reference rates, the NLB Group only offers
products related to EURIBOR, which is not scheduled for
discontinuation. Therefore, the NLB Group’s attention in
the past few years has been focused on the modification
of new contractual relationships with customers in which
EURIBOR occurs.
EURIBOR’s possible discontinuation
Due to the timely transition to the new hybrid EURIBOR
methodology which meet the BMR requirements,
EURIBOR can continue to be used in new and legacy
contracts for the foreseeable future.
EU-supervised entities are bound to include robust
fallback clauses into contractual documentation with
clients. In November 2019, the euro risk-free rates (RFR)
working group published high-level recommendations
for fallback provisions for products referencing
EURIBOR. The inclusion of robust fallback language is a
requirement in contracts subject to the EU Benchmark
Regulation. The Bank already incorporated the generic
fallback clause into all new EURIBOR (both retail and
corporate) contracts.
In May 2021, the Euro RFR working group produced its
recommendations on EURIBOR fallback trigger events
and €STR-based EURIBOR fallback rates. Based on
these recommendations, NLB’s mid-term activities are
expected to focus on ensuring more precise fallback
457
provisioning, based on these recommendations. NLB
identified potential €STR-based fallbacks for EURIBOR,
in line with the current market consensus on those
fallbacks and intends to proceed with the activities for
inclusion on EURIBOR fallbacks into all new EURIBOR-
based contracts. In the next step, the Bank is also
expected to include fallback provisions in legacy
contracts. The exact timing depends on the regulatory/
market development and best practice.
NLB as a supervised entity, is required to comply
with the benchmark regulation and, as a user of
benchmarks, must produce and maintain a robust
written plan setting out the actions NLB would take
in the event that a benchmark materially changes or
ceases to be provided. NLB has prepared a plan, which
sets out an inexhaustive/summary action list, and will
continue to closely follow market standards to identify
alternative benchmarks that could be referenced in
substitute of existing benchmarks.
LIBOR discontinuation
Since many LIBOR settings ceased to exist at the
beginning of 2022, the Bank finished the process
of winding-down the exposures in a most efficient
way. Incremental LIBOR transactions were not
allowed unconditionally.
The NLB Group activities for the implementation of
LIBOR transition were as follows:
review of outstanding LIBOR referencing loans,
identification of alternative reference rate to be used
for loan portfolio;
analysis of how the alternative reference rate will
be calculated and how to calculate any economic
difference between LIBORs and the selected alternative
reference rates;
consideration of IT-system accommodation with
alternative reference rates;
documentation of the transition of the loans.
The tables indicate the notional amount and weighted
average maturity of derivatives at the NLB Group level
and separately for NLB d.d. in hedging relationships that
will be affected by the IBOR reform, analysed by interest-
rate type. The derivative hedging instruments provide a
close approximation to the extent of the risk exposure
the NLB Group manages through hedging relationships.
The majority of long-term derivatives in hedging
relationships are exposed to EURIBOR; therefore, the
uncertainty arising from the interest rate benchmark
reform derives mainly from derivatives with longer
maturities, when a change of EURIBOR could be expected.
As at 31 December 2025, derivatives with remaining
maturity of five or more years amount to EUR 639,748
thousand (31 December 2024: EUR 242,830 thousand).
| in EUR thousands | ||||
| 2025 | 2024 | |||
| Notional | Weighted | Notional | Weighted | |
| NLB Group | amount | average | amount | average |
| (in EUR | maturity | (in EUR | maturity | |
| thousands) | (years) | thousands) | (years) | |
| Interest rate swaps (assets) | ||||
| EURIBOR (3 months) | 704,950 | 8.16 | 310,250 | 8.05 |
| EURIBOR (6 months) | 278,730 | 5.55 | 272,189 | 5.47 |
| USD LIBOR (6 months) | 45,420 | 6.05 | 6,702 | 8.93 |
| Interest rate swaps (liabilities) | ||||
| EURIBOR (3 months) | 1,100,000 | 1.68 | 800,000 | 2.53 |
| EURIBOR (6 months) | 920,000 | 2.69 | 720,000 | 3.87 |
| in EUR thousands | ||||
| 2025 | 2024 | |||
| Notional | Weighted | Notional | Weighted | |
| NLB | amount | average | amount | average |
| (in EUR | maturity | (in EUR | maturity | |
| thousands) | (years) | thousands) | (years) | |
| Interest rate swaps (assets) | ||||
| EURIBOR (3 months) | 644,950 | 8.59 | 250,250 | 8.88 |
| EURIBOR (6 months) | 278,730 | 5.55 | 272,189 | 5.47 |
| USD LIBOR (6 months) | 45,420 | 6.05 | 6,702 | 8.93 |
| Interest rate swaps (liabilities) | ||||
| EURIBOR (3 months) | 1,100,000 | 1.68 | 800,000 | 2.53 |
| EURIBOR (6 months) | 920,000 | 2.69 | 720,000 | 3.87 |
458
5.6. Financial assets measured at amortised cost
Analysis by type of financial assets
The credit quality analysis for financial assets and
contingent liabilities is disclosed in note 6.1.j.
a) Debt securities
b) Loans and advances to banks
c) Loans and advances to customers
459
Analysis of loans and advances to customers by sector
d) Other financial assets
Analysis by type of other financial assets
Receivables in the course of settlement are temporary
balances which will be transferred to the appropriate
item in the days following their occurrence.
Other financial assets in the amount of EUR 21,470
thousand (31 December 2024: EUR 23,975 thousand)
relate to a receivable recognised in accordance with the
‘Act for Value Protection of Republic of Slovenia’s Capital
Investment in Nova Ljubljanska banka d.d., Ljubljana’
(note 5.16.a). The remaining balance includes claims
from refunds.
460
Analysis of other financial assets by sector
e) Movement of called non-financial guarantees
5.7. Non-current assets held for sale
The line item ‘Non-current assets held for sale’ includes
business premises and assets received as collateral
that are in the process of being sold. As at 31 December
2025, the value of assets received by taking possession
of collateral and included in non-current assets held
for sale by the NLB Group amounted to EUR 1,297
thousand (31 December 2024: EUR 7,191 thousand). As
at 31 December 2025, and as at 31 December 2024, NLB
did not have any non-current assets obtained by taking
possession of collateral and included in non-current
assets held for sale (note 6.1.l).
Analysis of movements of non-current assets held for sale
461
5.8. Property and equipment
a) Analysis by type
b) Movement of own property and equipment
| in EUR thousands | ||||||||||
| NLB Group | NLB | |||||||||
| Other equipment | Other equipment | |||||||||
| Land & | in | Land & | in | |||||||
| Buildings | Computers | for own use | operating | Total | Buildings | Computers | for own use | operating | Total | |
| lease | lease | |||||||||
| Cost | ||||||||||
| Balance as at 1 January 2025 | 361,441 | 96,045 | 112,278 | 38,346 | 608,110 | 208,074 | 50,202 | 43,913 | 4,596 | 306,785 |
| Effects of translation of foreign operations | (175) | (55) | (75) | (20) | (325) | - | - | - | - | - |
| to presentation currency | ||||||||||
| Additions | 18,468 | 15,059 | 17,800 | 45,993 | 97,320 | 12,654 | 6,207 | 4,506 | 48 | 23,415 |
| Disposals | (13,998) | (5,676) | (4,764) | (40,804) | (65,242) | (10,402) | (1,782) | (1,635) | - | (13,819) |
| Impairment (note 4.15.) | (26) | - | - | - | (26) | - | - | - | - | - |
| Transfer to/from investment property (note 5.9.) | 633 | - | - | - | 633 | - | - | - | - | - |
| Transfer to/from non-current assets held for sale (note 5.7.) | (10,436) | - | - | - | (10,436) | - | - | - | - | - |
| Balance as at 31 December 2025 | 355,907 | 105,373 | 125,239 | 43,515 | 630,034 | 210,326 | 54,627 | 46,784 | 4,644 | 316,381 |
| Depreciation and impairment | ||||||||||
| Balance as at 1 January 2025 | 193,320 | 59,383 | 73,963 | 6,761 | 333,427 | 143,824 | 35,822 | 37,648 | 3,814 | 221,108 |
| Effects of translation of foreign operations | (40) | (11) | (24) | (2) | (77) | - | - | - | - | - |
| to presentation currency | ||||||||||
| Disposals | (10,350) | (5,590) | (3,658) | (4,504) | (24,102) | (9,006) | (1,769) | (1,635) | - | (12,410) |
| Depreciation (note 4.12.) | 7,384 | 12,404 | 9,317 | 7,623 | 36,728 | 4,138 | 4,922 | 1,896 | 298 | 11,254 |
| Impairment (note 4.15.) | (149) | - | - | - | (149) | - | - | - | - | - |
| Transfer to/from investment property (note 5.9.) | (441) | - | - | - | (441) | - | - | - | - | - |
| Transfer to/from non-current assets held for sale (note 5.7.) | (7,789) | - | - | - | (7,789) | - | - | - | - | - |
| Balance as at 31 December 2025 | 181,935 | 66,186 | 79,598 | 9,878 | 337,597 | 138,956 | 38,975 | 37,909 | 4,112 | 219,952 |
| Net carrying value | ||||||||||
| Balance as at 31 December 2025 | 173,972 | 39,187 | 45,641 | 33,637 | 292,437 | 71,370 | 15,652 | 8,875 | 532 | 96,429 |
| Balance as at 1 January 2025 | 168,121 | 36,662 | 38,315 | 31,585 | 274,683 | 64,250 | 14,380 | 6,265 | 782 | 85,677 |
As at 31 December 2025, the value of assets received
by taking possession of collateral and included in
property and equipment by the NLB Group amounted
to EUR 1,015 thousand (31 December 2024:
EUR 1,644 thousand). As at 31 December 2025 and as at
31 December 2024, NLB did not have any assets received
by taking possession of collateral and included in
property and equipment (note 6.1.l).
462
| | | | | | | | | | | |
| --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- |
| | | | | | | | | | | in EUR thousands |
| | NLB Group | | | | | NLB | | | | |
| | | | Other equipment | | | | | Other equipment | | |
| | Land & | | | in | | Land & | | | in | |
| | Buildings | Computers | for own use | operating | Total | Buildings | Computers | for own use | operating | Total |
| | | | | lease | | | | | lease | |
| Cost | | | | | | | | | | |
| Balance as at 1 January 2024 | 357,527 | 93,968 | 104,612 | 15,004 | 571,111 | 202,080 | 46,552 | 44,866 | 4,202 | 297,700 |
| Effects of translation of foreign operations | 233 | 66 | 61 | 1 | 361 | - | - | - | - | - |
| to presentation currency | | | | | | | | | | |
| Acquisition of subsidiaries (note 5.12.b) c) | - | 302 | 627 | 20,777 | 21,706 | - | - | - | - | - |
| Additions | 14,155 | 11,067 | 16,355 | 20,791 | 62,368 | 7,825 | 5,962 | 2,439 | 395 | 16,621 |
| Disposals | (1,529) | (9,358) | (8,830) | (10,596) | (30,313) | (93) | (2,312) | (3,007) | (1) | (5,413) |
| Transfer from/to property and equipment | 385 | - | (547) | 162 | - | 385 | - | (385) | - | - |
| Transfer to/from investment property (note 5.9.) | 1,106 | - | - | - | 1,106 | - | - | - | - | - |
| Transfer to/from non-current assets held for sale (note 5.7.) | (10,436) | - | - | - | (10,436) | (2,123) | - | - | - | (2,123) |
| Other | - | - | - | (7,793) | (7,793) | - | - | - | - | - |
| Balance as at 31 December 2024 | 361,441 | 96,045 | 112,278 | 38,346 | 608,110 | 208,074 | 50,202 | 43,913 | 4,596 | 306,785 |
| Depreciation and impairment | | | | | | | | | | |
| Balance as at 1 January 2024 | 183,334 | 58,823 | 73,838 | 5,196 | 321,191 | 141,780 | 33,419 | 38,690 | 3,571 | 217,460 |
| Effects of translation of foreign operations | 34 | 20 | 16 | 1 | 71 | - | - | - | - | - |
| to presentation currency | | | | | | | | | | |
| Disposals | (664) | (8,808) | (7,513) | (123) | (17,108) | - | (2,307) | (2,999) | (1) | (5,307) |
| Depreciation (note 4.12.) | 9,665 | 9,348 | 7,710 | 2,838 | 29,561 | 3,880 | 4,710 | 2,004 | 244 | 10,838 |
| Impairment (note 4.15.) | 3,667 | - | - | - | 3,667 | - | - | - | - | - |
| Transfer from/to property and equipment (note 5.9.) | 47 | - | (88) | 41 | - | 47 | - | (47) | - | - |
| Transfer to/from investment property (note 5.9.) | (8) | - | - | - | (8) | - | - | - | - | - |
| Transfer to/from non-current assets held for sale (note 5.7.) | (2,755) | - | - | - | (2,755) | (1,883) | - | - | - | (1,883) |
| Other | - | - | - | (1,192) | (1,192) | - | - | - | - | - |
| Balance as at 31 December 2024 | 193,320 | 59,383 | 73,963 | 6,761 | 333,427 | 143,824 | 35,822 | 37,648 | 3,814 | 221,108 |
| Net carrying value | | | | | | | | | | |
| Balance as at 31 December 2024 | 168,121 | 36,662 | 38,315 | 31,585 | 274,683 | 64,250 | 14,380 | 6,265 | 782 | 85,677 |
| Balance as at 1 January 2024 | 174,193 | 35,145 | 30,774 | 9,808 | 249,920 | 60,300 | 13,133 | 6,176 | 631 | 80,240 |
463
5.9. Investment property
As at 31 December 2025, the value of assets received
investment property by the NLB Group amounted to
EUR 16,499 thousand (31 December 2024: EUR 17,844
thousand) and in NLB it amounted to EUR 293 thousand
(31 December 2024: EUR 619 thousand) (note 6.1.l).
Operating expenses arising from investment properties:
464
5.10. Intangible assets
| | | | | | |
| --- | --- | --- | --- | --- | --- |
| | | | | | in EUR thousands |
| | NLB Group | | | | NLB |
| | | Other | | | |
| | Software licenses | intangible assets | Goodwill | Total | Software licenses |
| Cost | | | | | |
| Balance as at 1 January 2025 | 301,180 | 35,224 | 36,876 | 373,280 | 233,599 |
| Effects of translation of foreign operations | (104) | (27) | - | (131) | - |
| to presentation currency | | | | | |
| Additions | 39,326 | - | - | 39,326 | 14,801 |
| Write-offs | (5,704) | (13,238) | - | (18,942) | (4,626) |
| Balance as at 31 December 2025 | 334,698 | 21,959 | 36,876 | 393,533 | 243,774 |
| Amortisation and impairment | | | | | |
| Balance as at 1 January 2025 | 231,575 | 12,402 | 28,807 | 272,784 | 189,175 |
| Effects of translation of foreign operations | (42) | (25) | - | (67) | - |
| to presentation currency | | | | | |
| Amortisation (note 4.12.) | 19,311 | 3,789 | - | 23,100 | 12,013 |
| Write-offs | (4,917) | (13,238) | - | (18,155) | (4,059) |
| Balance as at 31 December 2025 | 245,927 | 2,928 | 28,807 | 277,662 | 197,129 |
| Net carrying value | | | | | |
| Balance as at 31 December 2025 | 88,771 | 19,031 | 8,069 | 115,871 | 46,645 |
| Balance as at 1 January 2025 | 69,605 | 22,822 | 8,069 | 100,496 | 44,424 |
465
| | | | | | |
| --- | --- | --- | --- | --- | --- |
| | | | | | in EUR thousands |
| | NLB Group | | | | NLB |
| | | Other | | | |
| | Software licenses | intangible assets | Goodwill | Total | Software licenses |
| Cost | | | | | |
| Balance as at 1 January 2024 | 272,445 | 13,214 | 32,336 | 317,995 | 218,179 |
| Effects of translation of foreign operations | 68 | 51 | (1) | 118 | - |
| to presentation currency | | | | | |
| Acquisition of subsidiaries (note 5.12.b), c) | 1,590 | 21,959 | 4,541 | 28,090 | - |
| Additions | 31,023 | - | - | 31,023 | 18,670 |
| Write-offs | (3,946) | - | - | (3,946) | (3,250) |
| Balance as at 31 December 2024 | 301,180 | 35,224 | 36,876 | 373,280 | 233,599 |
| Amortisation and impairment | | | | | |
| Balance as at 1 January 2024 | 217,335 | 9,736 | 28,807 | 255,878 | 180,800 |
| Effects of translation of foreign operations | 39 | 38 | - | 77 | - |
| to presentation currency | | | | | |
| Amortisation (note 4.12.) | 18,147 | 2,628 | - | 20,775 | 11,625 |
| Write-offs | (3,946) | - | - | (3,946) | (3,250) |
| Balance as at 31 December 2024 | 231,575 | 12,402 | 28,807 | 272,784 | 189,175 |
| Net carrying value | | | | | |
| Balance as at 31 December 2024 | 69,605 | 22,822 | 8,069 | 100,496 | 44,424 |
| Balance as at 1 January 2024 | 55,110 | 3,478 | 3,529 | 62,117 | 37,379 |
Other intangible assets represent additionally identified
intangible assets in a business combination, namely
core deposits, trade name and intangible assets
related to the distribution agreements. In 2024, the
Group identified new intangible assets related to the
distribution agreements, which were recognised at
the acquisition date at fair value, which amounted to
EUR 21,959 thousand. Useful life is assessed to be 10
years. This fair value was estimated by applying an
income approach.
466
5.11. Leases
a) NLB Group as a lessee
In the statement of financial position, right-of-use assets
are included in the line item ‘Property and equipment’
and lease liabilities are included in the line item ‘Other
financial liabilities’.
Additions to the right-of-use assets during 2025 in the
NLB Group amounted to EUR 15,942 thousand (2024:
EUR 17,305 thousand) and in NLB to EUR 3,293 thousand
(2024: EUR 2,675 thousand). Due to the acquisition of
subsidiaries in 2024, the right-of-use assets in the NLB
Group increased by EUR 1,894 thousand (note 5.12.c).
The income statement shows the following amounts relating to leases:
467
The total cash outflow for leases in 2025 in the NLB
Group was EUR 10,297 thousand (2024: EUR 9,433
thousand), and in NLB EUR 1,958 thousand (2024:
EUR 1,646 thousand).
The NLB Group leases various offices, branches,
vehicles, and other equipment used in its business.
Rental contracts for offices and branches generally
have lease terms between 5 to 20 years, while some
contracts are made for indefinite periods. Contracts
for indefinite periods are included in the measurement
of liability in accordance with planning projections.
Normally, a lease term of five years is assumed, with
the exemption of business premises on strategic
locations where management assesses a different
(longer) lease term. Vehicles and other equipment
generally have lease terms between 1 and 5 years.
There are several lease contracts that include extension
and termination options. These options are negotiated
by management to align with the Group’s business
needs. Lease payments to be made under reasonably
certain extension options are included in measurement
of the liability.
Lease terms are negotiated on an individual basis and
contain a range of different terms and conditions. Lease
agreements do not impose any covenants other than the
security interests in the leased assets that are held by
the lessor. Leased assets may not be used as security for
borrowing purposes.
The NLB Group also has certain leases of other
equipment with a lease term of 12 months or less, and
equipment with low value. For these leases, the NLB
Group applies the short-term lease and the lease of low-
value assets recognition exemptions. Lease payments
on short-term leases and leases of low-value assets are
recognised as expenses on a straight-line basis over the
lease term.
For calculation of the net present value of the future
lease payments, the NLB Group uses the internal
transfer price as the discount rate.
The NLB Group and NLB do not have expenses relating
to variable payments and gains or losses arising from
sale and leaseback transactions.
The following table sets out a maturity analysis of undiscounted lease liabilities.
468
b) NLB Group as a lessor
Finance and operating leases of motor vehicles
and operating leases of business premises and POS
terminals represent the majority of agreements in which
the NLB Group acts as a lessor.
Most of the lease agreements entered into by the NLB
Group as lessor contracts are finance lease agreements.
Most of the finance lease agreements are concluded for
a non-cancellable period of between 48 and 60 months.
By paying the last instalment at the end of the contract,
the leasing object becomes the lessee’s property. The
financial leasing receivables are secured by the object
of financing. The NLB Group does not have finance
lease contracts with variable payments not included in
the measurement of the net investment in the lease.
The investment properties are leased to the lessee
under operating leases with rentals payable monthly.
There are no variable lease payments that depend on
an index or a rate. The investment properties generally
have lease terms between 2 and 10 years. Some
contracts are made for an indefinite period.
Finance leases
Loans and advances to customers in the NLB Group
include finance lease receivables.
The following table sets out a maturity analysis of lease
receivables, showing the undiscounted lease payments
to be received after the reporting date.
| in EUR thousands | ||
| NLB Group | 2025 | 2024 |
| Less than 1 year | 187,986 | 242,013 |
| 1 to 2 years | 172,565 | 191,168 |
| 2 to 3 years | 206,953 | 204,981 |
| 3 to 4 years | 236,933 | 198,055 |
| 4 to 5 years | 264,259 | 184,840 |
| More than 5 years | 519,641 | 397,203 |
| Total undiscounted lease | 1,588,337 | 1,418,260 |
| receivable | ||
| Unearned finance income | (199,995) | (190,412) |
| Net investment in the lease (note | 1,388,342 | 1,227,848 |
| 5.6.b, c) |
During 2025, the NLB Group recognised interest income
on lease receivables in the amount of EUR 87,189
thousand (2024: EUR 50,913 thousand).
Operating lease
A maturity analysis of lease payments, showing the
undiscounted lease payments to be received after the
reporting date.
The NLB Group realised rental income arising from:
investment properties in the amount of EUR 982
thousand (2024: EUR 1,348 thousand), and movable
property in the amount of EUR 5,839 thousand (2024:
EUR 2,491 thousand). NLB realised rental income arising
from: investment properties in the amount of EUR 255
thousand (2024: EUR 293 thousand) and movable
property in the amount of EUR 559 thousand (2024:
EUR 527 thousand) (note 4.8.).
469
5.12. Investments in subsidiaries, associates, and joint ventures
a) Analysis by type of investment in subsidiaries
| | | |
| --- | --- | --- |
| | | in EUR thousands |
| NLB | 31 Dec 2025 | 31 Dec 2024 |
| Banks | 1,057,645 | 975,400 |
| Other financial organisations | 162,648 | 160,952 |
| Enterprises | 42,533 | 43,405 |
| Total | 1,262,826 | 1,179,757 |
Data of subsidiaries as included in the consolidated financial statements of the NLB Group as at 31 December 2025:
(i) 51% ownership of NLB Lease&Go, leasing, d.o.o., Ljubljana and 49% ownership of NLB Banka a.d., Skopje.
(ii) 50.89% ownership of NLB Lease&Go, leasing, d.o.o., Ljubljana and 48.91% NLB Komercijalna banka a.d. Beograd.
(iii) 100% ownership of NLB Real Estate d.o.o., Ljubljana.
470
Data of subsidiaries as included in the consolidated financial statements of the NLB Group as at 31 December 2024:
(i) 51% ownership of NLB Lease&Go, leasing, d.o.o., Ljubljana and 49% ownership of NLB Banka a.d., Skopje.
(ii) 50.89% ownership of NLB Lease&Go, leasing, d.o.o., Ljubljana and 48.91% NLB Komercijalna banka a.d. Beograd.
(iii) 100% ownership of SLS HOLDCO, holdinška družba, d.o.o. Ljubljana.
(iv) 100% ownership of NLB Real Estate d.o.o., Ljubljana.
Changes in ownership interest in the subsidiaries of the NLB Group in 2025 and 2024 are presented in
note 3
471
Data of subsidiaries with significant non-controlling interests, before intercompany eliminations:
472
b) Acquisition of Generali Investments, Skopje
In May 2024, NLB Skladi d.o.o., Ljubljana become the
owner of 100% of the financial company Generali
Investments a.d. Skopje. Generali Investments a.d.,
Skopje is the third largest asset manager on the
Macedonian market with an 18% market share. As at
30 June 2024, the company managed approximately
EUR 53 million of client assets in different investment
funds and portfolios.
In August 2024, Generali Investments a.d., Skopje was
renamed to NLB Fondovi a.d. Skopje.
The purchase price for the company was EUR 2,515
thousand and was fully paid in cash. There are
no contingent consideration arrangements. At the
acquisition date, cash in acquired entities amounted to
EUR 173 thousand. The net outflow of cash amounted to
EUR 2,342 thousand (included in the statement of cash
flows within payments from investing activities).
The assets and liabilities recognised in the NLB Group
financial statements as a result of the acquisition are
as follows:
| in EUR thousands | |
| Cash, cash balances at central banks and other demand deposits at banks | 173 |
| Non-trading financial assets mandatorily at fair value through profit or loss | 857 |
| Financial assets measured at amortised cost | |
| - other financial assets | 2 |
| Tangible assets | |
| Property and equipment | 4 |
| Intangible assets | 34 |
| Current income tax assets | 15 |
| Other assets | 83 |
| Total assets | 1,168 |
| Financial liabilities measured at amortised cost | |
| - other financial liabilities | 39 |
| Other liabilities | 17 |
| Total liabilities | 56 |
| Net identifiable assets acquired | 1,112 |
| Consideration given | 2,515 |
| Goodwill | 1,403 |
The acquisition of NLB Fondovi a.d., Skopje resulted in
goodwill in the amount of EUR 1,403 thousand, which is
recognised in the statement of financial position under
the line, ‘Intangible assets’. The main factors that make
up the goodwill are the synergies within the NLB Group,
the existing distribution channels and the presence on
the strategically important market of the NLB Group.
Acquisition-related costs were immaterial.
473
c) Acquisition of SLS HOLDCO d.o.o., Ljubljana
On 11 September 2024, NLB completed the acquisition
of a 100% stake in the company SLS HOLDCO d.o.o.,
Ljubljana, the parent company of Summit Leasing
Slovenija d.o.o., Ljubljana, and its subsidiary Mobil
Leasing d.o.o., Zagreb.
The purchase price for the company was EUR 127,216
thousand and was fully paid in cash. There are
no contingent consideration arrangements. At the
acquisition date, cash in acquired entities amounted to
EUR 25,632 thousand. The net outflow of cash amounted
to EUR 101,584 thousand (included in the statement of
cash flows within payments from investing activities).
The assets and liabilities recognised in the NLB Group
financial statements as a result of the acquisition are
| in EUR thousands | |
| Cash, cash balances at central banks and other demand deposits at banks | 25,632 |
| Financial assets measured at amortised cost | |
| - loans and advances to banks | 69 |
| - loans and advances to customers | 874,816 |
| - other financial assets | 3,877 |
| Tangible assets | |
| Property and equipment | 23,596 |
| Intangible assets | 23,515 |
| Current income tax assets | 522 |
| Deferred income tax assets | 3,726 |
| Other assets | 8,406 |
| Total assets | 964,159 |
| Financial liabilities measured at amortised cost | |
| - borrowings from banks and central banks | 809,939 |
| - other financial liabilities | 16,036 |
| Provisions | 2,002 |
| Deferred income tax liabilities | 3,155 |
| Other liabilities | 8,949 |
| Total liabilities | 840,081 |
| Net identifiable assets acquired | 124,078 |
| Consideration given | 127,216 |
| Goodwill | 3,138 |
The acquisition of SLS HOLDCO d.o.o., Ljubljana resulted
in goodwill in the amount of EUR 3,138 thousand, which
is recognised in the statement of financial position under
the line, ‘Intangible assets’. The goodwill consists of
the fair value of expected synergies and other benefits
from combining the acquirer and acquiree’s net assets
and businesses. The goodwill will not be deductible for
income tax purposes. In 2024, acquisition-related costs
amounted to EUR 1,900 thousand and are included
within administrative expenses.
As a result of the acquisition, the NLB Group’s
off-balance sheet liabilities increased by
EUR 1,868 thousand.
474
The valuation techniques used for measuring the fair
value of material assets and liabilities acquired were
| Assets acquired | Valuation technique |
| For the performing loans portfolio, fair value was determined by using the discounted cash | |
| flow method, whereby future cash flows were discounted to their present value at current | |
| Performing loans | market interest rates. Contractual cash flows were adjusted for historical prepayment |
| rate. In the absence of publicly available market interest rate for financial leases, market | |
| interest rates were estimated based on the weighted average interest rate of the financial | |
| leases issued in the last three months by Summit Leasing Slovenija and Mobil Leasing. | |
| The market value of non-performing loans was determined on the market value of the | |
| Non-performing loans | underlying collateral. Financial leases are secured by the assets under lease. The market value |
| is recovered as profit for sale as underlying assets on average reduced for the appropriate | |
| haircut. Consumer loans are secured by insurance, and 100% of the exposure can be recovered. | |
| For valuation of distribution agreements multi-period excess earnings method (MEEM) under the | |
| Distribution agreements | income approach was applied. This method is based on the principle that the value of intangible |
| assets is equal to the present value of the excess earnings attributable only to the subject intangible | |
| asset after deducting contributory assets charges like fixed assets and assembled workforce. |
The fair value of acquired loans and advances
to customers is EUR 874,816 thousand, of which
EUR 848,638 thousand relates to the performing
portfolio and EUR 26,178 thousand to the non-
performing portfolio. The latter was recognised as
purchased or originated credit impaired financial assets
(POCI). The gross contractual amount for performing
loans and advances to customers is EUR 857,488
thousand, and for this exposure, 12-month expected
credit losses in the amount of EUR 1,596 thousand were
recognised through the income statement. The gross
contractual amount for non-performing loans and
advances to customers is EUR 38,952 thousand, and
it is expected that approximately EUR 6 million of the
contractual cash flows will not be collected.
Since the transaction was completed on 11 September
2024, a loss of EUR 1,821 thousand was included in
the income statement for 2024, 12-month expected
credit losses for financial assets in Group 1 of EUR 1,661
thousand and related deferred taxes of EUR 358
thousand were recognised. If the acquisition had
occurred on 1 January 2024, management estimates that
consolidated revenues would have been approximately
EUR 53 million higher. Consolidated profit for the period
would not have changed materially.
NLB obtained all the necessary information for
measuring fair values, therefore no amounts were
measured and recognised on a provisional basis.
475
d) Analysis by type of investment in associates, and joint ventures
NLB Group’s associates
| in % | ||||||
| 2025 | 2024 | |||||
| Nature of | Country of | |||||
| Business | Incorporation | Shareholding | Voting rights | Shareholding | Voting rights | |
| Bankart d.o.o., Ljubljana | Card processing | Slovenia | 46.03 | 46.03 | 46.03 | 46.03 |
| ARG - Nepremičnine d.o.o., Horjul | Real estate | Slovenia | - | - | 75.00 | 75.00 |
By contractual agreement between the shareholders,
NLB did not control ARG-Nepremičnine, Horjul, but did
have a significant influence. Therefore, the entity was
accounted for as an associate.
The carrying amount of interests in associates included in
the consolidated financial statements of the NLB Group:
| in EUR thousands | ||
| 2025 | 2024 | |
| Carrying amount of the NLB Group’s interest | 14,137 | 14,661 |
| NLB Group’s share of: | ||
| - Profit for the year | 1,455 | 2,990 |
| - Other comprehensive income | 66 | 18 |
| - Total comprehensive income | 1,521 | 3,008 |
In previous years, the NLB Group’s interest in an
associate was reduced to zero. Consequently, the
NLB Group did not recognise a share of profit in the
amount of EUR 37 thousand in 2024. The cumulative
unrecognised share of losses of an associate as at 31
December 2024 amounted to EUR 1,705 thousand. In
May 2025 the associate was liquidated.
NLB Group’s joint ventures
| in % | ||||
| 2025 | 2024 | |||
| Nature of | Country of | |||
| Business | Incorporation | Voting rights | Voting rights | |
| Prvi Faktor Group, Ljubljana | Finance | Slovenia | 50 | 50 |
In previous years, the NLB Group’s interest in a joint
venture was reduced to zero. Consequently, the NLB
Group did not recognise a share of loss in the amount
of EUR 519 thousand in 2025 (2024: unrecognised gain
EUR 485 thousand). The cumulative unrecognised share
of losses of a joint venture as at 31 December 2025
amounted to EUR 13,679 thousand (31 December 2024:
EUR 13,160 thousand).
476
e) Movements of investments in associates
| in EUR thousands | ||
| NLB Group | 2025 | 2024 |
| Balance as at 1 January | 14,661 | 12,519 |
| Share of result before tax | 1,680 | 3,408 |
| Share of tax | (225) | (418) |
| Net gains/(losses) recognised in other comprehensive income | 66 | 18 |
| Dividends received | (2,045) | (866) |
| Balance as at 31 December | 14,137 | 14,661 |
5.13. Other assets
Assets, received as collateral on the NLB Group in the
amount of EUR 16,740 thousand (31 December 2024:
EUR 18,976 thousand) and on NLB in the amount of
EUR 1,467 thousand (31 December 2024: EUR 1,468
thousand) consist of real estate (note 6.1.l).
477
5.14. Movements in allowance for the impairment of financial assets
a) Movements in allowance for the impairment of loans and receivables measured at amortised cost
Column Increases/(Decreases) for 2024 also includes
12-month expected credit losses recognised at the
acquisition of SLS HOLDCO in the amount of EUR 472
thousand for Loans and advances to individuals, in the
amount of EUR 1,124 thousand for Loans and advances
to other customers, and in the amount of EUR 65
thousand for Other financial assets (notes 4.14. and
5.12.c).
479
480
Other movements relate mainly to expenses due to initial
recognition of non-performing exposure at fair value.
The contractual amount outstanding on financial
assets that were written off during the year ending 31
December 2025 and that are still subject to enforcement
activity for the NLB Group amounted to EUR 54,432
thousand (31 December 2024: EUR 39,408 thousand),
and for NLB it amounted to EUR 28,772 thousand
(31 December 2024: EUR 11,576 thousand), of which
EUR 5,672 thousand in the NLB Group (31 December
2024: EUR 2,590 thousand) and EUR 3,778 thousand in
NLB (31 December 2024: EUR 1,122 thousand) represent
interest receivables that have not been recognised in the
income statement prior to the write-off.
481
b) Movements in allowance for the impairment of debt securities
| in EUR thousands | |||||||
| NLB Group | Balance as at 1 Jan 2025 |
Effects of translation of foreign operations to presentation currency |
Transfers | Increases/ (Decreases) |
Changes in models/ risk parameters |
Foreign exchange differences and other movements |
Balance as at 31 Dec 2025 |
| Notes | 4.15. | 4.15. | 5.4.a), 5.6.a) | ||||
| 12-month expected credit losses | |||||||
| Debt securities measured at amortised cost |
6,913 | (1) | 12 | (744) | (373) | (8) | 5,799 |
| Debt securities measured at fair value through other comprehensive income |
4,959 | (4) | 69 | (2,040) | (139) | 8 | 2,853 |
| Lifetime ECL not credit-impaired | |||||||
| Debt securities measured at amortised cost |
554 | (2) | (12) | (538) | 14 | (1) | 15 |
| Debt securities measured at fair value through other comprehensive income |
36 | - | (69) | 58 | (5) | - | 20 |
| Lifetime ECL credit-impaired | |||||||
| Debt securities measured at fair value through other comprehensive income |
798 | - | - | - | - | - | 798 |
| in EUR thousands | |||||||
| NLB Group | Balance as at 1 Jan 2024 |
Effects of translation of foreign operations to presentation currency |
Transfers | Increases/ (Decreases) |
Changes in models/ risk parameters |
Foreign exchange differences and other movements |
Balance as at 31 Dec 2024 |
| Notes | 4.15. | 4.15. | 5.4.a), 5.6.a) | ||||
| 12-month expected credit losses | |||||||
| Debt securities measured at amortised cost |
4,946 | 2 | (4) | 2,047 | (92) | 14 | 6,913 |
| Debt securities measured at fair value through other comprehensive income |
6,475 | - | - | (1,273) | (243) | - | 4,959 |
| Lifetime ECL not credit-impaired | |||||||
| Debt securities measured at amortised cost |
576 | 2 | 4 | 153 | (185) | 4 | 554 |
| Debt securities measured at fair value through other comprehensive income |
56 | - | - | (11) | (8) | (1) | 36 |
| Lifetime ECL credit-impaired | |||||||
| Debt securities measured at fair value through other comprehensive income |
798 | - | - | - | - | - | 798 |
482
| in EUR thousands | ||||||
| NLB | Balance as at 1 Jan 2025 |
Transfers | Increases/ (Decreases) |
Changes in models/ risk parameters |
Foreign exchange differences and other movements |
Balance as at 31 Dec 2025 |
| Notes | 4.15. | 4.15. | 5.4.a), 5.6.a) | |||
| 12-month expected credit losses | ||||||
| Debt securities measured at amortised cost |
3,450 | 12 | (1,275) | (354) | (9) | 1,824 |
| Debt securities measured at fair value through other comprehensive income |
1,849 | 69 | (437) | (131) | (7) | 1,343 |
| Lifetime ECL not credit-impaired | ||||||
| Debt securities measured at amortised cost |
80 | (12) | (63) | 12 | (2) | 15 |
| Debt securities measured at fair value through other comprehensive income |
- | (69) | 69 | - | - | - |
| Lifetime ECL credit-impaired | ||||||
| Debt securities measured at fair value through other comprehensive income |
798 | - | - | - | - | 798 |
| in EUR thousands | ||||||
| NLB | Balance as at 1 Jan 2024 |
Transfers | Increases/ (Decreases) |
Changes in models/ risk parameters |
Foreign exchange differences and other movements |
Balance as at 31 Dec 2024 |
| Notes | 4.15. | 4.15. | 5.4.a), 5.6.a) | |||
| 12-month expected credit losses | ||||||
| Debt securities measured at amortised cost |
2,624 | (4) | 858 | (34) | 6 | 3,450 |
| Debt securities measured at fair value through other comprehensive income |
1,650 | - | 206 | (8) | 1 | 1,849 |
| Lifetime ECL not credit-impaired | ||||||
| Debt securities measured at amortised cost |
173 | 4 | (101) | - | 4 | 80 |
| Lifetime ECL credit-impaired | ||||||
| Debt securities measured at fair value through other comprehensive income |
798 | - | - | - | - | 798 |
483
c) Explanation of how significant changes in the gross carrying amount of financial instruments contributed to changes in the loss allowance
Movement of gross carrying amount of loans to banks
484
Movement of gross carrying amount of loans and advances to individuals
In 2025, the loss allowance for loans and advances to
individuals increased by EUR 13,849 thousand at the
NLB Group level, while at the NLB level it increased by
EUR 7,607 thousand. At the NLB Group level, the gross
carrying amount increased by EUR 1,257,457 thousand,
mainly due to increased exposure, while at the NLB level
it increased by EUR 410,581 thousand.
In 2024, the loss allowance for loans and advances to
individuals increased by EUR 28,785 thousand at the
NLB Group level, while at the NLB level it increased by
EUR 17,754 thousand. At the NLB Group level, the gross
carrying amount increased by EUR 1,499,675 thousand,
mainly due to increased exposure and the acquisition
of subsidiaries, while at the NLB level it increased by
EUR 356,361 thousand.
485
Movement of gross carrying amount of loans and advances to other customers
In 2025, the gross carrying amount of loans and
advances to other customers increased by EUR 1,114,582
thousand at the NLB Group level and EUR 514,372
thousand at the NLB level, mostly in Stage 1 due to
the increased exposure. The loss allowance increased
by EUR 16,365 thousand at the NLB Group level
and EUR 20,201 thousand at the NLB level, largely
attributable to the deterioration in the credit ratings of
certain clients.
In 2024, the gross carrying amount of loans and
advances to other customers increased by EUR 1,158,507
thousand at the NLB Group level and EUR 1,186,849
thousand at the NLB level, mostly in Stage 1 due to the
acquisition of subsidiaries and the increased exposure.
The loss allowance increased by EUR 349 thousand at
the NLB Group level and EUR 20,391 thousand at the NLB
level. The main reason for the small increase in allowance
compared to the increased exposure were write-offs in
the amount of EUR 21,236 thousand at the NLB Group
level and EUR 4,073 thousand at the NLB level.
486
Movement of gross carrying amount of other
The gross carrying amount of other financial assets
in 2025 increased by EUR 34,235 thousand at the NLB
Group level due to an increase in claims from refunds.
The gross carrying amount of other financial assets
decreased by EUR 47 thousand at the NLB level. The
loss allowance for other financial assets in year 2025
at the NLB Group level increased by EUR 348 thousand,
while at the NLB level it decreased by EUR 59 thousand.
The main reason for the increase at the NLB Group level
was the increased exposure, while the decrease at the
NLB level was driven by reduced exposure.
in 2024 decreased (by EUR 30,920 thousand at the
NLB Group level and EUR 20,479 thousand at the NLB
level), with the majority of these decreases relating
to receivables for credit cards. As these receivables
are by their nature short-term, they did not contribute
significantly to the decrease of the loss allowance. The
loss allowance for other financial assets in year 2024 at
the NLB Group level decreased by EUR 1,812 thousand,
while at the NLB level it decreased by EUR 401 thousand.
The main reason for these decreases are write-offs
(EUR 5,599 thousand at the NLB Group level and EUR 341
thousand at the NLB level).
Movement of gross carrying amount of debt securities measured at amortised cost
487
Movement of gross carrying amount of debt securities measured at fair value through other comprehensive income
488
5.15. Financial liabilities, measured at amortised cost
Analysis by type of financial liabilities, measured at the amortised cost
a) Deposits from banks and central banks and amounts due to customer
b) Borrowings from banks and central banks and other customers
As at 31 December 2025, the NLB Group and NLB
had EUR 92,528 thousand in undrawn borrowings (31
December 2024: EUR 97,874 thousand).
489
c) Debt securities issued
| | | | | | | | |
| --- | --- | --- | --- | --- | --- | --- | --- |
| | |
| | | | | | | | in EUR thousands |
| NLB Group and NLB | | | | 31 Dec 2025 | | 31 Dec 2024 | |
| | | | | Carrying | Nominal | Carrying | Nominal |
| | Currency | Due date | Interest rate | | | | |
| | | | | amount | value | amount | value |
| Subordinated bonds | | | | | | | |
| | EUR | 05. 02. 2030
(i) | 3.40% to 05.02.2025, thereafter 5Y MS + 3.658% p.a. | - | - | 10,785 | 10,500 |
| | EUR | 28. 11.
203
2 | 10.75% to 28.11.2027, thereafter 5Y MS + 8.298% p.a. | 224,010 | 225,000 | 224,960 | 225,000 |
| | EUR | 24. 01.
2034 | 6.875% to 24.01.2029, thereafter 5Y MS + 4.230% p.a. | 321,572 | 300,000 | 324,398 | 300,000 |
| Total Subordinated bonds | | | | 545,582 | 525,000 | 560,143 | 535,500 |
| Senior Preferred notes | | | | | | | |
| | EUR | 27. 06.
20
27 | 7.125% to 27.07.2026, thereafter 1Y MS + 3.606% p.a. | 519,383 | 500,000 | 524,638 | 500,000 |
| | EUR | 21. 01. 2029
(ii) | 3.50% to 21.01.2028, thereafter 1Y MS + 1.150% p.a. | 515,594 | 500,000 | - | - |
| | EUR | 29. 05.
203
0 | 4.50% to 29.05.2029, thereafter 1Y MS + 1.650% p.a. | 518,661 | 500,000 | 524,158 | 500,000 |
| Total Senior Preferred notes | | | | 1,553,638 | 1,500,000 | 1,048,796 | 1,000,000 |
| Total Debt securities issued | | | | 2,099,220 | 2,025,000 | 1,608,939 | 1,535,500 |
(i) On 5 February 2025, NLB executed an early redemption of
NLB Tier 2 notes in the aggregate nominal amount of EUR 10,500 thousand (ISIN: XS2113139195).
(ii) On 21 January 2025, NLB issued senior preferred bonds in the total nominal value of EUR 500 million, 4NC3 tenor (ISIN: XS2972971399).
All of the above-mentioned subordinated bonds
represent non-convertible Tier 2 instruments (note 5.23.).
In the event of bankruptcy or liquidation of the issuer,
claims arising from Tier 2 instruments shall be repaid:
after the repayment of all unsubordinated claims of
the issuer, as well as all other subordinated claims (if
any), except claims arising from Tier 2 instruments and
Additional Tier 1 instruments;
with the same priority (
pari passu
) as, and
proportionally with the claims arising from other
instruments which qualify as Tier 2 instruments;
in priority to the claims arising from shares or other
instruments that qualify as Additional Tier 1 instruments
and claims arising from Common Equity Tier 1 capital
instruments.
490
Movement of debt securities issued
d) Other financial liabilities
Other financial liabilities in the amount of EUR 22,750
thousand (31 December 2024: EUR 25,255 thousand)
relate to a liability recognised in accordance with the
‘Act for Value Protection of Republic of Slovenia’s Capital
Investment in Nova Ljubljanska banka d.d., Ljubljana’
(note 5.16.a). The remaining balance also includes
liabilities to insurance companies, liabilities for received
EIB financial initiatives that can be used for specified
purposes, and received warranties.
491
5.16. Provisions
a) Analysis by type of provisions
Provisions for guarantees and commitments represent
expected credit losses in accordance with IFRS 9,
employee benefits are recognised in accordance
with IAS 19, while all other provisions are recognised
according to IAS 37.
Legal risks
Provisions for legal risks are formed based on
expectations regarding the probable outcome of legal
disputes. As at 31 December 2025, the NLB Group was
involved in 35 (31 December 2024: 40) legal disputes
with material claims against Group members in the total
amount of EUR 343,776 thousand excluding accrued
interest (31 December 2024: EUR 463,087 thousand).
As at 31 December 2025, NLB was involved in 20
(31 December 2024: 23) legal disputes with material
monetary claims against NLB. The total amount of these
claims, excluding accrued interest, was EUR 243,370
thousand (31 December 2024: EUR 243,599 thousand).
In connection with legal risks, the largest amount of
material monetary claims relates to civil claims filed
by Privredna banka Zagreb (the PBZ) and Zagrebačka
banka (the ZaBa) against NLB, referring to the old
savings of LB Branch Zagreb savers, which were
transferred to these two banks in a principal amount of
approximately EUR 172.91 million (as per 31 December
2025). Due to the fact the proceedings had been pending
for such a long time, the penalty interest already
exceeds the principal amount. As NLB is not liable for
the old foreign currency savings, based on numerous
process and content-related reasons, NLB has all along
objected to these claims. Two key reasons NLB is not
liable for the old foreign currency savings are that it was
only founded on the basis of the Constitutional Act on 27
July 1994 (at the time the savings were deposited with LB
Branch Zagreb, NLB did not yet exist), and NLB did not
assume any such obligations. Moreover, this is a former
Yugoslavia succession matter, as the governments of the
Republic of Slovenia and the Republic of Croatia agreed
in a Memorandum of Understanding signed in 2013
whose intent was to find a solution to the transferred
foreign currency savings of Ljubljanska banka in Croatia
(LB) on the basis of the Agreement on Succession
Issues. The Memorandum also said that the Republic
of Croatia would ensure the stay of all the proceedings
commenced by the PBZ and the ZaBa in relation to the
transferred foreign currency savings until the issue was
finally resolved.
Despite the agreement in the Memorandum of
Understanding to stay all of the proceedings
commenced, the Court of Appeal, the County Court of
Zagreb, ruled in six claims (as explained below in detail)
in favour of the plaintiff. In six of those cases, NLB filed a
constitutional suit after an extraordinary legal measure
of NLB with the Supreme Court of the Republic of Croatia
was not successful. In two of the six cases mentioned,
the plaintiff was fully repaid and therefore there are no
further liabilities for NLB in this regard.
Contrary to the decisions of the court described above
in another case, a claim filed by the PBZ was refused
and the judgment became final in favour of NLB. The
extraordinary legal measure with the Supreme Court
of the Republic of Croatia, filed by the plaintiff, was
dismissed by the Supreme Court on 16 June 2015.
In the other cases, with respect to which court
procedures described above are pending, final court
decisions have not yet been issued.
492
The table below summarises the amounts according to final court decisions (not including penalty interest) and which have not yet been recovered from NLB:
| Date of the ruling | Plaintiff | Principal amount in thousands of currency |
Costs of the proceedings in thousands of currency |
Measures taken by NLB |
| Constitutional suit against the court decisions (including the decision of the Supreme Court of | ||||
| the Republic of Croatia in the revision proceeding), as NLB found the court decision contrary to | ||||
| April 2018 | PBZ | EUR 222 | EUR 34 | the legislation in force and constitutional principles, and as well contrary to the Memorandum |
| concluded between the Republic of Slovenia and the Republic of Croatia. Constitutional Court | ||||
| of the Republic of Croatia rejected the constitutional appeal of NLB d.d. on 5 October 2021. | ||||
| NLB challenged the judgments with the extraordinary legal measure (revision) on the Supreme | ||||
| November 2017 | PBZ | EUR 220 | EUR 91 | Count of the Republic of Croatia, which rejected NLB’s revision on 22 November 2023 (judgment |
| received on 5 January 2024). NLB challenged the judgment in question with a constitutional | ||||
| lawsuit before the Constitutional Court of the Republic of Croatia on 2 February 2024. | ||||
| Constitutional suit against the court decisions (including the decision of the Supreme Court of | ||||
| the Republic of Croatia in the revision proceeding), as NLB found the court decision contrary to | ||||
| December 2018 | PBZ | SEK 3,855 | EUR 90 | the legislation in force and constitutional principles and as well contrary to the Memorandum |
| concluded between the Republic of Slovenia and the Republic of Croatia. Constitutional Court | ||||
| of the Republic of Croatia rejected the constitutional appeal of NLB d.d. on 3 October 2023. | ||||
| NLB challenged the judgment with the extraordinary legal measure (revision) on the Supreme | ||||
| March 2019 | PBZ | USD 9,185 | EUR 425 | Count of the Republic of Croatia which rejected NLB’s revision. NLB challenged the judgment in |
| question with a constitutional lawsuit before the Constitutional Court of the Republic of Croatia |
The General Meeting of Shareholders of NLB provided
the Management Board of NLB with instructions on
how to act in the event of existing or potential new
final decisions by Croatian courts against LB and NLB
regarding the transferred foreign currency deposits,
especially not to voluntarily settle the adjudicated
amounts, and also gave some additional instructions
on the usage of legal remedies and regarding the
management of the property from that perspective.
On 19 July 2018, the National Assembly of the Republic
of Slovenia passed the ‘Act for Value Protection of
Republic of Slovenia’s Capital Investment in Nova
Ljubljanska banka d.d., Ljubljana’ (Zakon za zaščito
vrednosti kapitalske naložbe Republike Slovenije v
Novi Ljubljanski banki d.d., Ljubljana, hereinafter: ‘the
ZVKNNLB’) which entered into force on 14 August 2018.
In accordance with the ZVKNNLB, the Succession Fund
of the Republic of Slovenia (Sklad Republike Slovenije
za nasledstvo, javni sklad, hereinafter: ‘the Fund’),
shall compensate NLB for the sums recovered from
NLB by enforcement of final judgements delivered by
Croatian courts with regard to the transferred foreign
currency deposits, that is the principle amount, accrued
interest, expenses of court, attorney’s expenses, and
other expenses of the plaintiff, and expenses related
to enforcement with the accrued interest, and shall
not compensate NLB for its own costs or for the
difference between the book value of its assets sold
in enforcement proceedings and the price obtained
for such assets in enforcement proceedings. There
shall be no compensation for any voluntarily made
payments by NLB. In accordance with the ZVKNNLB
and pursuant to the agreement between NLB and
the Fund, as envisaged by the ZVKNNLB (which was
concluded on 14 August 2018), NLB has to contest the
claims made against it in court proceedings in relation
to transferred foreign currency deposits, and use
against court decisions that are disadvantageous for
NLB, all reasonable legal remedies and to continue to
actively challenge the judicial decisions of the courts of
the Republic of Croatia in relation to transferred foreign
currency deposits on the basis of which enforcement
took place, leading, on the basis of ZVKNNLB, to the
compensation of the sums recovered from NLB by
enforcement. In the aforementioned case from May
2015, the Succession Fund of the Republic of Slovenia
has already compensated the sums recovered from NLB
by enforcement.
Provisions for legal risks for existing claims filed by PBZ
and ZaBa are not formed, since NLB believes that based
on the factual and legal evaluation there are greater
prospects for the court proceedings to end in favour of
NLB than the opposite.
Regardless of the negative outcomes for claims for
which the final ruling was issued, in the financial
statements the NLB Group did not recognise the
negative impact on profit and loss due to the protection
provided by the ZVKNNLB. For final judgements, the
NLB Group recognised the liabilities and related assets,
which are included within other financial assets (note
5.6.d) and other financial liabilities (note 5.15.d).
493
b) Provisions for guarantees and commitments
Movements in provisions for guarantees and commitments
494
Movement of contractual amounts of guarantees and commitments in off-balance sheet
495
c) Movements in employee benefit provisions
Post-employment benefits
Other employee benefits
Other employee benefits include NLB Group’s
obligations for jubilee long-service benefits.
d) Movements in restructuring provisions
Additional restructuring provisions recognised during
2025 and 2024 relate mainly to NLB for the purpose
of continuing the reorganisation, optimisation of work
processes/business in individual segments, and HR
restructuring (restructuring of workforce in accordance
with business demands) and the related reduction in the
number of employees.
496
e) Movements in provisions for legal risks
f) Movements in other provisions
Other provisions in the NLB Group relate mainly to
liability in relation to reimbursement of fees in case of
early loan repayment.
497
5.17. Deferred income tax
a) Analysis by type of deferred income taxes
As at 31 December 2025, the tax loss on which NLB
did not recognise deferred tax assets, amounts to
EUR 305,136 thousand (31 December 2024: EUR 430,086
thousand). In accordance with the amendment to
Slovenian corporate income tax law effective from
1 January 2025, tax losses can be carried forward
to subsequent periods for a maximum of five years
after the period in which they occurred. Based on the
transitional provision, accumulated unused old tax
losses, incurred before the entry into force, can be
claimed in the five years (until 2029). By Slovenian tax
law, use of tax loss is limited to 50% of the actual tax
base. Other banking members have no tax losses.
NLB did not recognise deferred tax assets on temporary
differences arising from the impairments of investments
in subsidiaries and associates where it is not probable
that the temporary difference will reverse in the
foreseeable future. These temporary differences amount
to EUR 99,018 thousand as at 31 December 2025 (31
December 2024: EUR 137,277 thousand).
498
b) Movements in deferred income taxes
499
| in EUR thousands | ||||
| NLB | Impairment of financial assets |
Valuation of financial instruments and capital investments |
Depreciation and valuation of non-financial assets |
Total |
| Balance as at 1 January 2024 | 538 | 3,556 | 168 | 4,262 |
| Charged/(credited) to profit and loss | - | - | (29) | (29) |
| Charged/(credited) to other comprehensive income | 44 | 1,663 | - | 1,707 |
| Balance as at 31 December 2024 | 582 | 5,219 | 139 | 5,940 |
| Charged/(credited) to profit and loss | - | - | (98) | (98) |
| Charged/(credited) to other comprehensive income | (111) | 2,708 | - | 2,597 |
| Balance as at 31 December 2025 | 471 | 7,927 | 41 | 8,439 |
5.18. Income tax relating to components of other comprehensive income
| | | | | | | |
| --- | --- | --- | --- | --- | --- | --- |
| | |
| | | | | | | in EUR thousands |
| 2025 | NLB Group | | | NLB | | |
| | Before tax | Tax expense | Net of tax | Before tax | Tax expense | Net of tax |
| Actuarial gains and losses | 9 | (23) | (14) | 356 | (39) | 317 |
| Financial assets measured at fair value through other comprehensive income | 28,234 | (5,682) | 22,552 | 22,292 | (4,910) | 17,382 |
| Share of associates and joint ventures | 66 | - | 66 | - | - | - |
| Total | 28,309 | (5,705) | 22,604 | 22,648 | (4,949) | 17,699 |
5.19. Other liabilities
5.20. Share capital
The share capital of NLB amounts to EUR 200,000
thousand and did not change in 2025. It is comprised
of 20,000,000 no-par-value ordinary registered
shares, with the corresponding value of EUR 10.0 for
one share. All issued shares are fully paid and there
are no un-issued authorised shares. As at 31 December
2025, the major shareholder of NLB with significant
influence is the Republic of Slovenia, who owns 25.00%
plus one share.
The book value of an NLB share on a consolidated level
as at 31 December 2025 was EUR 169.8 (31 December
2024: EUR 157.1), and on a solo level it was EUR 130.9
(31 December 2024: EUR 122.1). It is calculated as the
ratio of net assets’ book value excluding other equity
instruments issued and the number of shares.
Distributable profit as at 31 December 2025 amounts
to EUR 1,351,949 thousand (31 December 2024:
EUR 1,194,063 thousand) and consists of the NLB net
profit for 2025 in the amount of EUR 426,918 thousand
(2024: EUR 478,161 thousand), and retained earnings
from previous years in the amount of EUR 1,194,063
thousand, reduced for the payment of dividends in
the amount of EUR 257,200 thousand and for the
interests of subordinated bonds, which are considered
instruments of additional basic capital in the amount
of EUR 11,832 thousand (31 December 2024: EUR 7,977).
Its allocation will be subject to a decision by the Bank’s
General Meeting. A proposal for the General Meeting will
be prepared by the Management and the Supervisory
Boards, considering restrictions imposed by the
regulators, the Group’s risk appetite, the target capital
adequacy at the Group’s level, and actual prevailing
capital position at the time of the proposal.
The shares give to their holders the right to vote at the
NLB’s meeting of shareholders where, as a rule, each
share entitles its holder to one vote. Nevertheless, a
shareholder who acquires shares which, together with
the shares already held by such shareholder or by a
third person on behalf of such shareholder, represent
more than 25% of the NLB’s share capital, may only
exercise its voting rights under such shares if NLB’s
501
Supervisory Board approves such an acquisition.
The Supervisory Board’s approval may only be rejected
if, following such an acquisition, such a person would
hold shares representing more than 25% of NLB’s issued
share capital plus one share. The approval shall be
considered given if not expressly rejected in 20 days.
No such approval is required for shares acquired by
a person on behalf of third persons provided that
this person is not entitled to exercise the voting rights
arising from such shares at their own discretion, and
undertakes to NLB not to exercise the voting rights
based on voting instructions unless those instructions
are accompanied by a confirmation that the instructing
person is the beneficial owner of the shares with respect
to which votes are to be exercised and does not hold in
the aggregate, directly or indirectly, 25% or more of NLB
shares with voting rights.
The shares also give their holders the right to be
informed, as well as the pre-emptive right to subscribe
for new shares on a pro rata basis in the case of a
share capital increase, the right to a pro-rata share
of remaining assets in the case of bankruptcy or
liquidation or NLB, and the right to receive a dividend.
In 2025, NLB paid dividends for the previous year in
the amount of EUR
12.86
per share (2024: EUR
11.00
per share), which decreased retained earnings by
EUR 257,200 thousand (2024: EUR 220,000 thousand).
As at 31 December 2025 and 31 December 2024,
NLB holds no own shares. In June 2019, the General
Meeting of NLB authorised the Management Board
that in the period of 36 months from the adoption of
the shareholders’ resolution, it can buy own shares of
the Bank for the payment of variable remuneration to
certain employees as required by the Banking Act and
other relevant regulations. NLB did not buy any own
shares based on this authorisation.
5.21. Other equity instruments issued
On 23 September 2022, NLB issued subordinated notes
intended to qualify as Additional Tier 1 Instruments in the
aggregate nominal amount of EUR 82 million, and on
26 November 2025 in the aggregate nominal amount of
EUR 300 million. The notes have no scheduled maturity
date. The issuer has the option for early redemption of
the notes in the defined period. The coupon payments
are discretionary and non-cumulative. The notes terms
provide for a temporary write-down in the event that
the Common Equity Tier 1 ratio of the NLB Group and/or
NLB drop(s) below 5.125%. The issue price was equal to
100% of the nominal amount of the notes.
5.22. Accumulated other comprehensive income and reserves
a) Reserves
The share premium account as at 31 December 2025 and
as at 31 December 2024 comprises paid-up premiums in
the amount of EUR 822,173 thousand and the revaluation
of the share capital from previous years in the amount of
EUR 49,205 thousand.
Profit reserves as of 31 December 2025 and as of
31 December 2024 amount to EUR 186,332 thousand
and consist of EUR 13,522 thousand of legal reserves
and EUR 172,810 thousand of other reserves, which
were formed based on the Resolution of the Bank’s
General Meeting.
In 2025, NLB recorded a net profit in the amount of
EUR 426,918 thousand (2024: net profit EUR 478,161
thousand), which is included in the retained earnings as
at 31 December 2025.
b) Accumulated other comprehensive income
503
5.23. Capital adequacy ratios
504
Overall capital requirements of the NLB Group at the consolidated level:
| SREP requirement | 2025 | 2024 | 2023 | |
| CET1 | 4.5% | 4.5% | 4.5% | |
| Pillar 1 (P1R) | AT1 | 1.5% | 1.5% | 1.5% |
| T2 | 2.0% | 2.0% | 2.0% | |
| CET1 | 1.19% | 1.19% | 1.35% | |
| Pillar 2 (P2R) | Tier 1 | 1.59% | 1.59% | 1.80% |
| Total Capital | 2.12% | 2.12% | 2.40% | |
| CET1 | 5.69% | 5.69% | 5.85% | |
| Total SREP Capital Requirement (TSCR) | Tier 1 | 7.59% | 7.59% | 7.80% |
| Total Capital | 10.12% | 10.12% | 10.40% | |
| Capital Conservation buffer | CET1 | 2.50% | 2.50% | 2.50% |
| O-SII buffer | CET1 | 1.25% | 1.25% | 1.25% |
| Systemic risk buffer | CET1 | 0.08% | 0.11% | 0.10% |
| Countercyclical buffer | CET1 | 0.80% | 0.52% | 0.26% |
| Combined buffer requirement (CBR) | CET1 | 4.63% | 4.38% | 4.11% |
| CET1 | 10.32% | 10.07% | 9.96% | |
| Overall capital requirement (OCR) = MDA threshold | Tier 1 | 12.22% | 11.97% | 11.91% |
| Total Capital | 14.75% | 14.50% | 14.51% | |
| Pillar 2 Guidance (P2G) | CET1 | 1.0% | 1.0% | 1.0% |
| CET1 | 11.32% | 11.07% | 10.96% | |
| OCR + P2G | Tier 1 | 13.22% | 12.97% | 12.91% |
| Total Capital | 15.75% | 15.50% | 15.51% |
As at 31 December 2025, the Group’s Overall Capital
Requirement (OCR) on a consolidated basis was 14.75%,
which is slightly higher (by 0.25 percentage point,
hereinafter: pp) than at the end of 2024, due to an
increase in the Combined Buffer requirement (higher
Countercyclical Buffer and lower Systemic Risk Buffer).
The OCR comprises:
The Total SREP Capital Requirement (TSCR) is 10.12%,
including 8.00% Pillar 1 and 2.12% Pillar 2 Requirements.
The Combined Buffer Requirement (CBR), which is
4.63%, and includes a 2.50% Capital Conservation
Buffer, a 1.25% O-SII Buffer, a 0.80% Countercyclical
Buffer, and a 0.08% Systemic risk buffer.
In addition to the above requirements, the Pillar 2
Guidance (P2G) is 1.0% of Common Equity Tier 1 (CET1).
Effective 1 January 2026, NLB received a new SREP
decision on a consolidated basis for 2025. The Pillar 2
Requirement was reduced by 0.02 pp to 2.10%, reflecting
an improved SREP assessment. The Pillar 2 Guidance
(P2G) was also lowered from 1.0% to 0.75%, thus
reducing OCR + P2G to 15.53% (from previous 15.75%).
The Group CCYB is expected to increase due to new
CCYB requirements in North Macedonia, Montenegro,
Serbia and Croatia.
The Bank and the NLB Group’s capital covers all the
current and announced regulatory capital requirements,
including capital buffers and other currently known
requirements, as well as the P2G.
As at 31 December 2025, the NLB Group capital ratios on
a consolidated basis stand at:
15.44% CET1 ratio,
17.41% Tier 1 ratio,
20.12% Total Capital ratio.
As at 31 December 2025, the Group’s TCR stood at
20.1% (or 1.4 pp increase YoY), and the CET1 ratio stood
at 15.4% (or 0.1 pp increase YoY), which is well above
requirements. The higher total capital adequacy derives
from higher capital (EUR 514.3 million YoY), which
counterbalanced RWA increase of EUR 1,293.7 million
YoY. The Group increased its capital mainly by including
part of 2025 profit (EUR 226.6 million) and by issuing an
AT1 instrument (EUR 300.0 million).
In 2025 (YoY), the RWA of the Group for credit risk
increased by EUR 1,653.4 million due to changed EU
regulation rules that came into force on 1 January 2025
(approx. EUR 311.7 million) and portfolio development
(approx. EUR 1,341.6 million).
Portfolio growth in 2025 contributed to an RWA increase,
primarily within corporates and retail, where a large
part of the loans is at least partially secured by real
estate. A minor rise in RWA also resulted from newly
recognised defaults. RWA was also affected by higher
placements with central banks not included on the
EBA third-party equivalence list as well as increased
EUR denominated assets held with the central bank
outside EU. Part of the liquidity surplus was reallocated
to commercial bank deposits and to newly purchased
bank-issued bonds, resulting in a slight RWA increase.
The increase in RWAs for market risks and Credit Value
Adjustments (CVA) by EUR 59.3 million YoY was mainly
driven by a higher RWA for FX risk of EUR 58.9 million
(mainly the result of more open positions in domestic
currencies of non-euro subsidiary banks).
505
The Group’s operational risk exposure decreased
by EUR 419.1 million YoY due to a new standardised
methodology under CRR 3 and a consequently lower
Business Indicator and Marginal Coefficient (from 15% to
12% up to EUR 1 billion). The calculation was predominantly
influenced by the Asset and Financial Components.
The most important goal of internal capital adequacy
assessment process (ICAAP) in the NLB Group, set up
in accordance with the ECB Guidelines, is ensuring
adequate capital and sustainability on an ongoing
basis. The purpose of this process is to have in place
sound, effective, and comprehensive strategies and
processes to assess and maintain capital on an ongoing
basis, as well as the adequate distribution of internal
capital for covering the nature and level of the risks to
which the NLB Group is or might be exposed. In addition,
the NLB Group places strong emphasis on its integration
into the overall risk management system in order to
ensure proactive support for informed decision-making.
From an economic perspective, the NLB Group manages
its capital adequacy by ensuring that all its risks are
adequately covered by internal capital. A normative
perspective is a multiyear forward-looking assessment
of the NLB Group which shows its ability to fulfil all of its
capital-related regulatory and supervisory requirements
and risk appetite of the NLB Group. Within these capital
constraints, the NLB Group defines its management
buffers in the risk appetite above the regulatory and
supervisory requirements, and the internal capital needs
that allow it to sustainably follow its business strategy. A
normative perspective includes several stress scenarios
which are integrated into the NLB Group’s annual
business plan review and budgeting process.
5.24. Off-balance sheet liabilities
a) Contractual amounts of off-balance sheet financial instruments
Fee income from issued non-financial guarantees
amounted to EUR 11,156 thousand (2024: EUR 10,239
thousand) in the NLB Group, and to EUR 7,623 thousand
(2024: EUR 6,743 thousand) in NLB.
In addition to the instruments presented in the table
above, the NLB Group and NLB have also some low-
risk off-balance sheet items, for which a 0% credit
conversion factor is applied in accordance with
the Capital Requirements Regulation (credit and
other lines which can be irrevocably cancelled by
a bank). As at 31 December 2025, these items at the
NLB Group level amount to EUR 1,308,542 thousand
(31 December 2024: EUR 1,097,316 thousand), and at the
NLB level EUR 480,359 thousand (31 December 2024:
EUR 433,363 thousand).
506
b) Analysis of derivative financial instruments by notional amounts
As at 31 December 2025, the NLB Group held interest
rate swaps intended as fair value hedges of assets with
a total nominal value of EUR 1,029,100 thousand (31
December 2024: EUR 589,141 thousand) and intended to
hedge the fair value of bonds issued in 2025 with a total
nominal value of EUR 2,020,000 thousand (31 December
2024: EUR 1,520,000 thousand) (note 5.5.b).
As at 31 December 2025, NLB held interest rate swaps
intended as fair value hedges of assets with a total
nominal value of EUR 969,100 thousand (31 December
2024: EUR 529,141 thousand) and intended to hedge
the fair value of bonds issued in 2025 with a total
contractual value of EUR 2,020,000 thousand (31
December 2024: EUR 1,520,000 thousand) (note 5.5.b).
Derivatives that qualify for hedge accounting are used
to hedge interest rate risk.
The fair values of derivative financial instruments are
disclosed in notes 5.2. and 5.5.
c) Capital commitments
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5.25. Funds managed on behalf of third parties
Funds managed on behalf of third parties are accounted
separately from the NLB Group’s funds. Income and
expenses arising from these funds are charged to the
respective fund, and no liability falls on the NLB Group
in connection with these transactions. The NLB Group
charges fees for its services.
Funds managed on behalf of third parties
Fiduciary activities
Fee income for funds managed on behalf of third parties
508
6. Risk Management
Risk management in the NLB Group is implemented
in accordance with the set strategic guidelines,
established internal policies, and procedures which
take into account European banking regulations, the
regulations adopted by the Bank of Slovenia, current
EBA guidelines, and relevant good banking practices.
In addition, the Group is constantly enhancing and
complementing the existing approaches, methodologies,
and processes in all risk management segments with the
aim to proactively support decision-making.
Effective risk and capital management is crucial for
the NLB Group in sustaining long-term profitable
operations. A robust Risk Management framework
is comprehensively integrated into decision-making,
steering, and mitigation processes within the Group. The
NLB Group gives high importance to the risk culture and
awareness of all relevant risks within the entire Group.
The NLB Group’s Risk Management Framework
supports business decision-making on strategic and
operating levels, comprehensive steering, proactive risk
management, and mitigation by incorporating:
Risk Appetite statement and Risk Strategy orientations;
yearly review of strategic business goals, budgeting,
and the capital planning process;
internal capital adequacy assessment process (ICAAP)
and internal liquidity adequacy assessment process
(ILAAP);
recovery plan and resolution activities;
other internal stress-testing capabilities, early warning
systems, and regular risk analysis;
regulatory and internal management reporting.
The NLB Group uses the ‘three lines of defence
framework’ as an important element of its internal
governance, whereby the Risk management function
acts as a second line of defence. Set governance and
different risk management tools enable adequate
oversight of the Group’s risk profile. Moreover, they
support business operations and enable efficient risk
management by incorporating escalation procedures
and different mitigation measures when necessary.
a) Risk management strategies and processes
The key goal of the NLB Group’s Risk Management is to
proactively manage, assess, and monitor risks within
the Group. Sound and holistic understanding of risk
management is embedded into the entire organisation,
focusing on risk identification at a very early stage,
efficient risk management and mitigation with the aim
of ensuring the prudent use of its capital and adequate
liquidity structure to support the financial resilience of
Key strategic risk management principles of the NLB
Group are defined by its Risk Appetite and Risk Strategy,
designed in accordance with the Group’s business model,
integrating a forward-looking perspective. The
of NLB Group, Risk Appetite, Risk Strategy
, and the
key internal risk policies of the NLB Group – which are
approved by the Management and Supervisory Boards
– specify the strategic goals, risk appetite guidelines,
approaches, and methodologies for monitoring,
measuring, and managing all types of risk in order to
meet internal strategic objectives and fulfil all external
requirements. The main strategic risk guidelines are
comprehensively integrated into decision-making,
including the business plan review and budgeting process.
The NLB Group plans a prudent risk profile and optimal
capital usage, representing an important element of its
business strategy and related mid-term financial targets.
The management of credit risk, which is the most
important risk category in the NLB Group, concentrates
on taking moderate risks – a diversified credit portfolio,
adequate credit portfolio quality, sustainable costs of
risk, and ensuring an optimal return considering the
risks assumed. As regards liquidity risk, the tolerance
is low, while the activities are geared towards ensuring
an adequate liquidity position and funding structure
on an ongoing basis. The Group limited exposure to
credit spread risk, arising from the valuation risk of
debt securities portfolio serving as liquidity reserves,
to a medium level. The fundamental orientation in the
management of interest rate risk is to limit unexpected
negative effects on revenues and capital, therefore, a
medium tolerance for this risk is stated. When assuming
operational risk, the Group pursues the orientation that
such a risk must not significantly impact its operations.
On this basis, changes of control activities, processes,
and/or organisation are performed when necessary.
In addition, the Group also focuses on proactive
mitigation, prevention, and minimisation of potential
damage. To adequately manage ICT risks and ensure
compliance with the requirements of the Digital
Operational Resilience Act (DORA), a dedicated second
line of defence within risk management function and
ITC risk management framework is established. Special
attention is given to their regular and comprehensive
monitoring and mitigation. The conclusion of
transactions with derivative financial instruments at NLB
is primarily limited to servicing customers and hedging
the Bank’s own positions. In the area of currency risk,
the NLB Group pursues the goals of low to moderate
exposure. Based on environmental and climate risk
assessment the impact of these risks is estimated as low,
except for transition risk in the area of credit risk which
is assessed as low to medium. The tolerance for other
risk types is low and focuses on minimising their possible
impacts on the NLB Group’s entire operations.
For the purpose of an efficient risk mitigation process.
NLB Group applies a single set of standards to retail
and corporate loan collateral. representing a secondary
source of repayment with the aim of efficient credit
risk management and optimal capital consumption.
The Group has a system for monitoring and reporting
collateral at fair (market) value in accordance with the
International Valuation Standards (IVS). The eligibility
of collateral. by types and ratios referring to prudent
lending criteria. is set within internal lending guidelines.
Credit risk mitigation principles and rules in NLB Group
are described in more relevant details in the section
‘Credit risk management’. When hedging market risks.
namely interest rate risk and foreign exchange risk. in
line with the set risk appetite. NLB Group follows the
principle of natural hedge or using derivatives in line
with hedge accounting principles.
Risk management focuses on managing and mitigating
risks in line with the Group’s Risk Appetite and Risk
Strategy. Within these frameworks, the Group monitors
a range of risk metrics, including internal capital
allocation in order to assure the Group’s risk profile is
in line with its risk appetite. The usage of risk limits and
potential deviations from limits and target values are
regularly reported to the respective committees and/or
the Management Board of the Bank and the Supervisory
Board. The banking subsidiaries within NLB Group
509
adapted a corresponding approach to monitor and
manage their target risk profiles.
The NLB Group established a comprehensive stress-
testing framework and other early warning systems in
different risk areas with the intention to strengthen the
existing internal controls and ensure timely response
when necessary. A robust and uniform stress-testing
programme includes all material types of risk and
relevant stress scenario analysis, according to the
vulnerability of the Group’s business model. The Group
established an internal ESG stress-testing concept
to identify the most relevant financial vulnerabilities
stemming from climate risk, which is constantly further
enhanced by considering disposable ESG-related
data. Stress testing is integrated into the Risk Appetite,
ICAAP, ILAAP, Recovery Plan, and budgeting process
to support proactive management of the Group’s
risk profile, namely the capital and liquidity positions
in a forward-looking perspective. In addition, the
Group also performs reverse stress tests with the aim
to test its maximum recovery capacity. Other partial
risk assessments are covered by risk analysis, based
on relevant risk parameters, and integrated into the
process of setting a risk management limit system.
b) Risk management structure and organisation
The NLB Group’s corporate governance framework
is based on the principles of sound and responsible
governance, in accordance with the applicable
legislation of the Republic of Slovenia, particularly
the provisions of the Companies Act (ZGD-1M) and
the Banking Act (ZBan-4), the Regulation on Internal
Governance Arrangements, the Management Body,
and the Internal Capital Adequacy Assessment Process
for Banks and Savings Banks, the EBA Guidelines
on internal governance, the EBA Guidelines on the
assessment of the suitability of members of the
management body, and key function holders, as well
as the EBA Guidelines on remuneration practices.
Several layers of management provide cohesive risk
management governance in the NLB Group.
The NLB Group established a three lines of a defence
framework with the aim of managing risks effectively.
The three lines of defence concept provides a
clear division of activities and defines roles and
responsibilities for risk management at different levels
within the Group. Risk management in the Group acts as
a second line of defence, accountable for appropriate
managing, assessing, monitoring, and reporting of
risks in the Bank as the main entity in Slovenia, and
as the competence centre in charge of Group banking
and leasing members, and other non-core subsidiaries
which are in a controlled wind-out.
Overall, the organisation and delineation of
competencies in the NLB Group’s risk management
structure is designed to prevent conflicts of interest
and ensure a transparent and documented decision-
making process, subject to an appropriate upward and
downward flow of information. Risk management in the
NLB Group is managed within the Risk Management
competence line, which is a specialised competence
line encompassing several professional areas for which
the Global Risk Department, the Credit Risk – Corporate
Department, the Credit Risk – Retail Department and
the Evaluation and Control Department are responsible
in NLB. Risk profile or other risk exposures of the
Group are reported to different decision-making
bodies, such as the Management Board, Assets and
Liabilities Committee (ALCO), Risk Committee (RICO)
and Credit Committee of the Management Board
and the Risk Committee of the Supervisory Board.
The risk management competence line is in charge
of formulating and controlling the risk management
policies of the NLB Group, setting limits, establishing
methodologies, overseeing the harmonisation of risk
management policies within the NLB Group, monitoring
the NLB Group’s risk exposures, and preparing external
and internal reports.
All members of the NLB Group that are included in
the financial statements of the NLB Group report their
exposure to risks to the competent organisational
units within the Risk Management competence line.
These organisational units then report all relevant
risk information to the Management Board and its
respective Committees and the Supervisory Board
and its respective Committees, where the appropriate
measures are adopted.
The credit ratings of clients that are materially important
to the NLB Group and the issuing of credit risk opinions
are centralised via the Credit Committee of NLB. The
process follows the co-decision principle, whereby the
credit committee of the respective Group member first
adopts a decision, after which the Credit Committee of
NLB issues their opinion. The resolution of the Credit
Committee of NLB is made on the basis of all available
documentation, including a non-binding rating opinion
prepared by the Credit Risk department of NLB.
Risk monitoring in the NLB Group members takes place
in an independent and/or separate organisational unit.
This enables uniform risk monitoring on standardised
risk management approaches. Such monitoring
provides a comprehensive overview of the Group’s risk
profile and that of each Group member. In compliance
with the risk appetite, risk management strategy, and
policies of the NLB Group, risk monitoring in each NLB
Group member is separated from its management and/
or business function to maintain the objectivity required
when assessing business decisions (the concept of three
lines of defence concept). The organisational unit for
managing risks directly reports to the Management
Board and its committees (Credit Committee, ALCO,
RICO and the Operational Risk Committee) and to the
c) Risk measurement and reporting systems
As a systemic banking group, the NLB Group is subject
to the Single Supervisory Mechanism (SSM), which
is supervised by the Joint Supervisory Team (JST) of
the ECB and the Bank of Slovenia. The NLB Group
complies with the ECB regulation, while the NLB Group
subsidiaries operating outside Slovenia are also
compliant with the rules set by the local regulators. A
third-party equivalent was approved in Serbia, Bosnia
and Herzegovina, and North Macedonia, resulting in
alignment of local regulation with the CRR rules. With
regard to capital adequacy, and in accordance with
the provisions of the Directive (CRD) and the Regulation
(CRR), the NLB Group applies a standardised approach
for credit, market and operational risk. As of 1 January
2025 the calculation of Risk Weighted Assets for credit
risk is based on the CRR3 regulation.
Across the Group, risks are assessed, monitored,
managed, or mitigated in a uniform manner, as
defined in the Group’s Risk Management standards,
and taking into account the specifics of the markets in
which individual NLB Group members operate. For the
purposes of measuring exposure to credit risk, liquidity
510
risk, interest rate, and credit spread risk in the banking
book, operational risk, market risk, ESG, and non-
financial risks, in addition to the prescribed regulations,
the NLB Group uses internal methodologies and
approaches that enable more detailed monitoring and
management of risks. These internal methodologies are
aligned with the ECB, EBA, and Basel guidelines, as well
as best practices in banking methodologies.
As for risk reporting, the NLB Group’s internal guidelines
reflect, in addition to internal requirements, the
substance and frequency of reporting required by the
Bank of Slovenia and the ECB. In addition, each member
of the NLB Group also complies with the requirements
of its local regulations. Risk reporting is carried out
in the form of standardised reports, pursuant to risk
management policies based on common methodologies
for measuring exposure to risks, a uniform database
structure within Data Warehouse (DWH), comprehensive
data quality assurance, and automated report
preparation, which ensures the quality of reports and
reduces the possibility of errors.
d) Data and IT system
Risk data are calculated and stored in the NLB Group
DWH and collected from DWH of NLB and other
Group members. The established process provides an
integrated information in common reference structure
where business users can access in a consistent and
subject-oriented format. Data are regularly checked
and validated. Data used for internal risk assessment,
management, and reporting are the same as data the
NLB Group uses for regulatory reporting.
The Group has established a strong and robust data
governance program that aligns with the goals and
objectives of the Group’s risk management function. The
NLB Group data governance and data quality framework
consists of identifying risks, developing policies and
controls regarding the confidentiality, integrity, accuracy,
and availability of data, and carrying out second-line-
of-defence controls by an independent validation unit
under the responsibility of the Group Data Governance
Officer. This framework covers the agreed upon service
level standards for both in-house and outsourced data-
related processes. In doing so, the Group complies with
the BCBS 239 principles and the ECB Guide on effective
risk data aggregation and risk reporting.
e) Risk management highlights in 2025
Efficient managing of risks and capital remains crucial
for the NLB Group to sustain long-term profitable
operations. The Group further enhanced the robustness
of its risk management system in all respective risk
categories in order to manage them proactively,
comprehensively, and prudently. Risk identification
in a very early stage, its efficient managing, and the
corresponding mitigation processes represent essential
steps in such a system. The business and operating
environment relevant for the NLB Group operations
is changing with trends, such as sustainability, social
responsibility, governance, changing customer
behaviours, emerging new technologies and competitors,
as well as increasing new regulatory requirements.
Accordingly, the risk management framework is regularly
adapted and upgraded with the aim of detecting and
managing new potential emerging risks.
The NLB Group places particular emphasis on
integrating risk analysis into the decision-making
process at strategic and operational levels, ensuring
diversification to avoid excessive concentration,
optimising the use of internal capital, applying
appropriate risk-adjusted pricing, providing regular
training at all levels of management, and ensuring
overall compliance with internal policies/rules and
relevant regulations.
The Group’s credit portfolio continued to exhibit high
quality and remained well diversified, despite the
ongoing geopolitical tensions and more adverse than
anticipated macroeconomic trends. The resilience of
the Group in the region contributed to maintaining
non-performing ratios at sustainable level, although
some increase in NPLs was identified predominately
in corporate sector in Slovenia. As an important
strength their coverage ratio remained above EU
average. In 2025, the Bank observed a deterioration in
creditworthiness in a few larger companies operating
within the steel, metal and automotive industry. The
weakening of financial indicators and intensified
sector-specific headwinds contributed to a recognised
risk of default. As a result, several exposures migrated
to Stage 3 in accordance with the IFRS 9 impairment
requirements. Nevertheless, the cost of risk remained
within the 2025 expected range.
The Group is well capitalised and above the risk appetite
at both the Group and banking member levels. The
liquidity position of the Group also remained solid,
with liquidity indicators high above the regulatory
requirements, indicating its low tolerance for this
risk. Even if a highly unfavourable liquidity scenario
would materialise, the Group holds a sufficient level
of high-quality liquidity reserves. Significant attention
was devoted to the structure and concentration of
liquidity reserves, while at the same time the potential
adverse negative market movements were considered.
Investment activity continued with a balanced approach
to finding attractive market opportunities while pursuing
well-managed credit spread and interest rate risk, as
well as capital consumption. In addition, the Group
reduced the net interest income sensitivity in 2025.
Interest rate risk exposure remained moderate and
stayed well within the risk appetite tolerance.
The management of ESG risks follows the ECB and
EBA guidelines, focusing on their comprehensive
integration into all relevant processes. The management
of these risks is embedded in the Group’s overall
credit approval process, collateral management and
related credit portfolio management. Sustainable ESG
financing in accordance with Environmental and Social
Management System is integrated into the Group’s Risk
Appetite Statement. Additionally, its publicly disclosed
Net-Zero commitments are addressed in the Group’s
Risk Appetite.
As a systemically important institution, the Group is
included in the EBA EU-wide and ECB SSM Stress Test
exercise. This EU-wide stress test evaluates the resilience
of the European banking sector in the current uncertain
and evolving macroeconomic environment, particularly
amid escalating geopolitical tensions that could lead
to a significant decline in GDP. The ECB published the
aggregate results at the beginning of August 2025.
511
6.1. Credit risk management
a) Introduction
In its operations, the NLB Group is exposed to credit
risk, or the risk of losses due to the failure of a debtor to
settle their liabilities to the NLB Group. For that reason, it
proactively and comprehensively monitors and assesses
the aforementioned risk. In that process, the NLB Group
follows the International Financial Reporting Standards,
regulations issued by the European Central Bank or
Bank of Slovenia, and the EBA guidelines. This area is
governed in greater detail by the internal methodologies
and procedures set out in internal documents.
Through regular reviews of the business practices and
the credit portfolios of the NLB Group members, NLB
ensures that they manage credit risk in accordance with
the NLB Group’s risk management standards, thereby
securing appropriately harmonised procedures at the
consolidated level.
The NLB Group manages credit risk using various
approaches:
Risk Assessment and Monitoring
At the level of the individual customer/group of
customers, appropriate procedures are followed in
various phases of the relationship with a customer prior
to, during, and after the conclusion of an agreement.
Prior to concluding an agreement, a customer’s
performance, financial position, and past cooperation
with NLB are assessed. To objectively assess a client’s
operation, internal scoring models for particular client
segments or product types have been developed. It is
also important to secure high-quality collateral even
though it does not affect a customer’s credit rating. This
is followed by various forms of customer monitoring,
in particular an assessment of their ability to generate
sufficient cash flows to ensure the regular settlement of
their liabilities and fulfilment of contractual obligations.
In this part of the credit process, regular monitoring
of clients within the Early Warning System (EWS) is
important. In the case of client default, restructuring or
work-out procedures are initiated depending on the
severity of the client’s situation.
Performance Measurement and Reporting
The quality and trends in the credit portfolio, including
on-balance and off-balance sheet exposures, are
actively monitored and analysed at the level of the
overall portfolio of the NLB Group and individual
banks. Comprehensive analyses are regularly
performed to assure monitoring of the portfolio quality
through time and to identify any breach of limits or
targets. Great emphasis is placed on the evolution
of portfolio structure in terms of client segmentation,
credit rating structure, structure by stages (based on
IFRS 9), and NPL ratios. Furthermore, the coverage of
NPL is an important indicator of potential future losses
that is closely monitored.
Apart from analysing the portfolio as a whole, the
quality of new loans production is monitored to test
the conservativity of the lending standards, which
should ensure the portfolio quality is maintained within
the Group risk appetite. Regular reporting to senior
management and the Management Board ensures
transparency and informed decision-making.
Stress-testing and Scenario Analysis
Regular stress-testing and scenario analyses are
conducted to assess the resilience of credit portfolio
under different economic conditions. These exercises
help detect vulnerabilities and formulate contingency
plans to address unforeseen events.
Beside default risk, portfolio management is also
focused on monitoring single name and industry
concentration, migration, FX lending, and the
environmental and climate risks of the credit portfolio.
Capital requirements for credit risk at the NLB Group
level within the first pillar are calculated according to
the Standardised approach, while within the second
pillar an internal IRB approach is used to estimate
the RWA for default, migration, and FX lending risk. In
addition, a single name concentration add-on is based
on the Granularity Adjustment Methodology, and an
industry concentration add-on is estimated based on
the HHI concentration indices. NLB and other NLB Group
members assess the level of credit risk losses on an
individual basis for material claims, and at the collective
level for the rest of the portfolio.
An individual review is performed for material Stage
3 financial assets which have been rated as non-
performing based on the information regarding
significant financial problems encountered by a
customer, actual breaches of contractual obligations
such as arrears in the settlement of liabilities, whether
financial assets will be restructured for economic or
legal reasons, and the likelihood that a customer will
enter bankruptcy or a financial reorganisation. Expected
future cash flows (from ordinary operations and possible
redemption of collateral) are assessed following an
individual review. If their scenario weighted discounted
value differs from the book value of the financial asset in
question, impairment must be recognised.
Collective ECL allowances are made for the remainder
of the portfolio, that is not assessed on an individual
basis. Based on IFRS 9 requirements, financial assets
measured at amortised cost or at fair value through
other comprehensive income are attributed to the
appropriate stage based on the estimated increase of
credit risk of a single exposure since initial recognition.
The stage of financial assets determines whether a
12-month or lifetime ECL must be considered. The ECL
calculation is based on the forward-looking probability
of default (PD) and loss given default (LGD), which are
calculated using historic data and statistical modelling,
as well as predicted macroeconomic parameters for
different scenarios. For off-balance financial assets,
the probability of the redemption of guarantees is
considered when creating collective provisions. The
models used to estimate future risk parameters are
validated and backtested on a regular basis to make
loss estimations as realistic as possible.
512
The management of ESG risks is incorporated in the
Group’s overall credit approval process and related
credit portfolio management. Sustainable financing is
addressed in the basic documentary framework:
Lending Policy for Non-Financial Companies in NLB
d.d. and NLB Group
where in the special sub-chapter
Environmental, Social and Governance Framework
three categories are defined (prohibited, restricted,
normal activities);
The Environmental and Social Transaction Policy
Framework in NLB d.d. and NLB Group
applies to
certain transactions with the greatest potential
for significant E&S impact (exclusion list, regulatory and
performance standards compliance check,
project categorisation);
The Environmental and Social Categorisation
Methodology Framework in NLB d.d. and NLB Group
provides a guide to the typical level of inherent
environmental and social risk according to NACE codes.
Beside addressing ESG risks in all relevant stages of
the credit-granting process, relevant ESG criteria were
also considered in the collateral evaluation process. On
the portfolio level, the Group does not face any large
concentration towards specific NACE industrial sectors
exposed to climate risk, whereby the role of transitional
risk is more prevailing. The availability of ESG data in the
region where the NLB Group operates remains limited,
nevertheless the Group has made a material progress in
the last period.
b) Key highlights in 2025
In the process of constantly complementing and
enhancing credit risk management, the NLB Group
focuses on taking moderate risks, and at the same
time ensuring an optimal return considering the risks
assumed. Preserving high credit portfolio quality
represents the most important goal, with particular
focus on the quality of new placements leading to a
diversified portfolio of customers. The Group is actively
present on the market in the region, financing existing
and new creditworthy clients. To further enhance
existing risk management tools, the Group is constantly
developing a wide range of advanced approaches
supported by mathematical and statistical models
in credit risk assessment in line with best banking
practises, while at the same time enabling faster
responsiveness towards its clients.
Lending growth in 2025 was substantial both in retail
and corporate segment. In the retail segment, the
lending in fixed interest rates was prevailing, especially
in the housing loan market. In the corporate segment,
the Bank seized opportunities to finance some of the top
corporate clients in the region while keeping the focus
on SME as its key segment. The credit portfolio remains
well-diversified, and there is no large concentration in
any specific industry or client segment. The share of retail
portfolio in the whole credit portfolio is quite substantial,
with still prevailing segment of mortgage loans.
In 2025, the Group’s credit portfolio quality remained
solid with a stable rating structure and diversified
portfolio. Great emphasis was placed on intensive
and proactive handling of problematic customers and
customers active in the industries that are less stable
under the current economic circumstances. The Bank
established an early warning system for detecting
increased credit risk at a very early stage. The stock
of NPE volume increased, primarily in the corporate
segment, driven by default of few individual clients from
iron and steel, and automotive industries in Slovenia.
As at 31 December 2025, the share of non-performing
exposure by EBA methodology in the NLB Group was
1.36% (a moderate increase from 1.08% at the end of
2024). Moreover, the coverage ratio remains high at
49.4%, which is above the EU average published by the
EBA (41.9% in 3Q 2025).
513
c) Maximum exposure to credit risk
Maximum exposure to credit risk is a presentation of NLB
Group’s exposure to credit risk separately by individual
types of financial assets and contingent liabilities.
Exposures stated in the above table are shown for the
balance sheet items in their net book value as reported
in the statement of financial position, and for off-balance
sheet items in the amount of their nominal value.
514
d) Collateral from financial assets measured at amortised cost
Collateral from credit impaired financial assets measured at amortised cost
515
516
Collaterals from financial assets measured at amortised cost classified into Stage 1 and 2
517
e) Collateral from loans mandatorily at fair value through profit or loss
518
f) Credit protection policy
The NLB Group applies a single set of standards to
retail and corporate loan collateral, as developed by
the NLB Group members in accordance with regulatory
requirements. The master document regulating loan
collateral in the NLB Group is the Loan Collateral
Policy in NLB d.d. and NLB Group. The Policy has been
adopted by the Management Board of the NLB Group.
The Policy represents the basic principles that the NLB
Group’s employees must take into account when signing,
evaluating, monitoring, and reporting collateral, with the
aim of reducing credit risk.
In line with the policy, the primary source of loan
repayment is the debtor’s solvency, and the accepted
collateral is a secondary source of repayment in case
the debtor ceases to repay the contractual obligations.
The NLB Group gives priority to collateral complying
with the Basel III requirements with the aim of improving
credit risk management and optimising the use of
capital. In accordance with Basel II, collateral may
consist of pledged deposits, government guarantees,
bank guarantees, debt securities issued by central
governments and central banks, bank debt securities,
and real-estate mortgages (the real estate must be,
beside other criteria, located in the European Economic
Area or in a country on the EBA’s third party equivalent
list for the effect on capital to be recognised).
Loans made to companies and sole proprietors may
be secured by other forms of collateral, as well (e.g., a
lien on movable property, a pledge of an equity stake,
investment coupons, collateral by pledged/assigned
receivables, etc.) if it is assessed that the collateral could
generate a cash flow if it were needed as a secondary
source of payment. If there is a lower probability that this
type of collateral would generate a cash flow, the NLB
Group takes a conservative approach and accepts the
collateral while reporting its value as zero.
From spring 2024 onwards, the NLB Group has been
intensively preparing for the introduction of the
amended Basel III standards. The amended regulation
came into force on 1 January 2025 and brings changes
in particular in the area of mortgaged real estate. The
aim of the NLB Group’s adjustment is to establish such
collateral and monitoring in the application support in
order to be able to fully utilise the regulatory possibilities
for achieving capital savings.
g) Processes for valuation of asset-based collateral
In compliance with relevant regulations, the NLB Group
monitors and reports collateral at market value. In
addition, in accordance with the amended legislation
(CRR3 or Basel III legislation), it established a system for
determining the prudent value (prudent valuation) of
real estate collateral in 2025.
Prudent value is a conservative estimation of value
determined by the Basel standards (Basel III) and
represents a value equal to or lower than the current
market value, as it takes into account a safety margin
for periods of possible market fluctuations. The basis
for determining the prudent value of real estate is
the market value, based on an assessment of the risk
that the current market price of the real estate may
be significantly higher than the value that would be
sustainable over the term of the loan. This assessment
is based on the cyclical nature of the real estate
market and takes into account factors such as the
macroeconomic cycle and where the real estate market
is in that cycle, the extent of excess supply of a particular
type of real estate, population trends, changes in the
micro environment, the duration of the loan, and the
location (area) of the property.
The market value of real estate used as collateral is
obtained from valuation reports of licensed appraisers.
The market value of movable property is obtained
from valuation reports of licensed appraisers or from
sales agreements. Both, valuation reports and sales
agreements must not be older than one year. In NLB
and members of the NLB Group, most reports of external
real estate appraisers are subject to review and control
procedures. The controls are performed by internal
appraisers. The subject of control is the content, value,
scope, and format of the report, its compliance with
international valuation standards, and the estimated
value. If they notice deviations, they estimate the needed
correction of the value of the external valuation (in %)
and correct the value of the external valuation. The
value adjustment can only be negative and can be
applied only in a limited range. For the purposes of
business decisions and the calculation of the necessary
impairments and provisions, additional deductions
(haircuts) are applied to the eventual adjusted market
value, depending on the type of collateral. For real-
estate collateral liquidation-value haircuts range
between 30% and 70%, depending on the type and
location of the real estate, and for movable assets they
range between 50% and 100%, depending on the type
of movable asset.
The market value of financial instruments held by the
NLB Group is obtained from the organised market – such
as the stock exchange for listed financial instruments
or determined in accordance with the internal
methodology for unlisted financial instruments (such
collateral is used exceptionally and on a small scale in
loans granted to companies and sole proprietors).
NLB has compiled a reference list of licensed real estate
appraisers for real estate. All appraisals must be made
for the purpose of secured lending and in accordance
with the international valuation standards (IVS, EVS, and
RICS). Appraisals related to retail loans are generally
ordered only from appraisers with whom the NLB has
a contract for real-estate valuations. For corporate
loans, appraisals are usually submitted by clients. If
a client submits an appraisal that is not made by an
appraiser included on the NLB’s reference list, NLB’s
expert department which employs certified real estate
appraisers in construction with licences granted by the
Slovenian Ministry of Justice, and certified real-estate
value appraisers with licences granted by the Slovenian
Institute of Auditors, will verify the appraisal. The expert
department is also responsible for reviewing valuations
of real estate serving as collateral for large loans.
Other NLB Group members obtain valuations from
in-house appraisers and outsourced appraisers, all
possessing the necessary licences. The NLB Group has
compiled a reference list of appraisers for valuations
of real estate located outside the Republic of Slovenia.
Appraisals must be made in accordance with the
international valuation standards, and for larger
exposures, real-estate evaluations must also be reviewed
by an internal licensed appraiser with knowledge of the
local real-estate market. If the appraisal does not comply
with to the international valuation standards or if the
value adjustment exceeds the prescribed treshold, the
appraisal is rejected as inadequate.
519
When taking collateral, the NLB Group follows the
internal regulations which define the minimum security
or pledge ratios. The NLB Group strives to obtain
collateral with a higher value than the underlying
exposure (depending on the borrower’s rating, loan
maturity, etc.) with the aim of reducing negative
consequences resulting from any major swings in
market prices of the assets used as collateral. If real
estate, movable property, and financial instruments
serve as collateral, the NLB Group’s lien on such assets
should be top ranking. Exceptionally, where the value of
the mortgaged real estate is large enough, the lien can
have a different priority order.
The NLB Group monitors the value of collateral during
the loan repayment period in accordance with the
mandatory periods and internal instructions. For
example, the value of real estate collateral is monitored
annually. It is monitored either by preparing individual
assessments or by using models for monitoring the
estimated value of real estate (based on actual data
on real estate transactions on the market). The value
of pledged movable property is monitored once a
year (in NLB the procedure is automated, with a linear
depreciation over the remaining useful life).
h) The main types of collateral taken by the NLB Group
The NLB Group accepts various forms of material and
personal security as loan collateral.
Material loan collateral grants the right, in the event
that a debtor (borrower) defaults on their contractual
obligations, to sell a specific property to recover the
Bank’s claims, to retain designated non-cash property
or cash, or to reduce or offset the amount of exposure
against the counterparty’s debt to the Bank.
The NLB Group accepts the following material types of
loan collateral:
Collateral in the form of business and residential
real estate: land, buildings, and individual parts of
buildings in a storeyed property intended for living in
or performing a business activity, such as land in the
area foreseen for construction, apartments, residential
buildings, garages and holiday homes, business
premises, industrial buildings, offices, shops, hotels,
branches and warehouses, forests, parking spaces, etc.
The objects can be completed or under construction.
Priority is given to property where the pledge right of
the Bank is entered in the first place and real estate
is already owned by the debtor and/or the pledger.
For real estate, there must be a market, and it must be
redeemable within a reasonable time;
Collateral in the form of movable property: priority
is given to the types of movable property, that are
highly likely to be sold in the event of execution, and
the funds received are used to repay the collateralised
claims (their market value must be estimated with
considerable reliability). Among the appropriate types
of movable property, the Bank includes motor vehicles,
agricultural machinery, construction machinery,
production lines, and series-produced machines, and
some custom-made production machines;
Collateral by a pledge of financial assets (bank
deposits or cash-like instruments, debt securities
of different issuers, investment fund units, equity
securities, or convertible bonds):
Cash receivable collateral: bank deposits and
savings held with the Bank are considered eligible
both in domestic and foreign currencies;
Debt and equity securities: bonds and shares that
the Bank deems eligible collateral for investments
and are traded on a regulated market (marketable
securities of higher-quality Slovenian and foreign
issuers);
Pledge of investment coupons of mutual funds
managed by management companies (a priority
company NLB Skladi) and are, according to the
Bank’s assessment, suitable for insurance
of investments;
Pledge of an equity stake: non-marketable capital
shares with a credit rating of at least B are eligible;
Pledge or assignment of receivables as collateral:
cash receivables must have longer maturities than the
maturity of the investment and they must not be due
and not be paid;
Other material forms of loan collateral (e.g., life
insurance policies pledged to NLB): the Bank accepts
products of Vita, življenjska zavarovalnica d.d.
Ljubljana – a pledge of an investment life insurance
policy and a life insurance policy with a guaranteed
return that includes saving, in addition to insurance.
Personal loan collateral is a method for reducing credit
risk whereby a third party undertakes to pay the debt in
case of the primary debtor (borrower) defaulting.
The NLB Group accepts the following types of personal
loan collateral:
Joint and several guarantees by retail and corporate
clients: for the collateralisation of private individuals’
loans, employees, or pensioners are adequate
guarantors. They must not be in the process of personal
bankruptcy. They are responsible for fulfilling the
debtor’s obligations for loans with a repayment period
not exceeding 60 months. For the collateralisation of
legal entities investments, legal entities, individuals, or
private individuals are adequate guarantors;
Bank guarantees;
Government guarantees (e.g., of the Republic
of Slovenia);
Guarantees by national and regional development
agencies with which the Bank has a contract on
the acceptance of guarantees (e.g., the Slovene
Enterprise Fund);
Other types of personal loan collateral.
Loans are very often secured by a combination of
collateral types. The general recommendations on loan
collateral are specified in the internal instructions and
include the elements specified below. The decision
on the type of collateral and the coverage of loan by
collateral depends on the client’s creditworthiness (credit
rating), loan maturity, and varies depending on whether
the loan is granted to a retail or a corporate client.
NLB has also established, in the area of real-estate loan
collateral, an online connection with the Surveying and
Mapping Authority in the Republic of Slovenia, which
allows direct and immediate verification of the existence
of property.
The NLB Group strives to obtain the best possible
collateral for long-term loans, in particular mortgages
whenever possible. As a result, the mortgaging of real
estate is the most frequent form of loan collateral of
corporate and retail clients. In corporate exposures, the
next most common forms of collateral are government
and corporate guarantees, while in retail loans, it is
personal guarantors.
i) Risks, deriving from valuation of received collateral
Client/counterparty credit risk is the key decision
parameter when approving exposures. Collateral is a
secondary source of repayment, and therefore decisions
520
on the approvals of exposures should not primarily be
based on the provided collateral. However, collateral
is an important comfort element in the approval
process and, depending on the credit rating of the
client, a prerequisite. The NLB Group has prescribed the
minimum ratios between the value of collateral and the
loan amount, depending on the type of collateral, loan
maturity, and the client rating. The ratios are based on
experience and regulatory guidelines.
The NLB Group pays particular attention to monitoring
of market and prudent value of collateral, and to
receiving regular and independent revaluations by
applying the International Valuation Standards. Through
a detailed examination of all collateral received, NLB
has ensured that only collateral from which payment can
realistically be expected if it is liquidated is recognised.
The NLB Group has the largest concentration of
collateral relating to mortgages on pledged real-estate,
which is a relatively reliable and high-quality form of
collateral. Due to the possible decrease of real-estate
market prices, the Group closely monitors the real-
estate collateral values and, where required, establishes
higher amounts of impairments and provisions for
non-performing loans secured by real-estate, based on
estimated discounts of the real-estate value, which are
expected to be achieved in a sale (expected payment
from collateral). Priority is given to property where the
pledge right of the Group is entered in the first place and
the real-estate is already owned by the debtor and/or
the pledger. For real-estate, there must be a market, and
it must be redeemable within a reasonable time.
Collateral consisting of securities entails market risk,
specifically the risk of changes in the prices of securities
on capital markets. To limit such risks and restrict
the possibility of the value of instruments received as
collateral falling below approved limits, the
Rules on
Determining Collateral Valuation Ratios for Securing
Exposures with Pledged Securities in NLB
clearly
determine the minimum pledge ratios. Deviations
from the Rules are subject to the prior approval of
the respective decision bodies of the Bank. The ratio
between the loan amount and the value of the securities
is determined on the basis of the issuer’s credit rating,
the securities’ liquidity, maturity, and correlation with
changes in market indices, i.e., by considering the key
features reflecting the level of volatility of market prices,
and the ability to sell the securities at the market price.
Collateral consisting of the sureties of corporate clients,
sureties of private individuals, and bank guarantees
entail the credit risk of the provider of the collateral.
The NLB Group includes the amount of the guarantees
received in the exposure of the guarantor, and
guarantees are only taken into account as collateral if
the guarantor has sufficient overall creditworthiness.
Loan Collateral Policy in NLB d.d. and NLB Group
regulates which forms of collateral are acceptable, and
which conditions each type of collateral must meet in
order to constitute an adequate and eligible form of
received collateral.
521
j) Credit quality analysis for financial assets and contingent liabilities
522
523
The NLB Group’s client credit rating classification is
based on internally developed methodologies, drawing
from internal statistical analyses, good banking
practices, as well as the Bank of Slovenia regulations,
and ECB and EBA guidelines and requirements. The
rating methodologies are used across the entire NLB
Group. They include a uniform credit grade scale of 12
rating classes, out of which nine represent performing
clients and three non-performing clients.
Rating Group A (AAA to A rating classes) includes the
best clients with a low degree of default probability,
characterised by high coverage of financial liabilities
with free cash flow. The Rating Group A is considered as
investment grade classification.
Rating Group B (BBB to B rating classes) includes
clients with a low credit risk, starting one notch higher
than at ‘A’ rating group clients. These clients show
stable performance, acceptable financial ratios, and
qualitative elements, and have sufficient cash flow to
settle their obligations, but may be more sensitive to
changes in the industry or the economy. The Rating
Group B classification is an investment grade for BBB,
and an ‘invest with care’ for BB and B rating classes.
Rating Group C (CCC to C rating classes) includes clients
who are exposed to a higher and above-average level
of credit risk. CCC-rated clients are financed by the Bank
only in the case when such support brings more positive
effects for the Bank; however, Rating Group C is overall
considered as a substantial risk. The Bank reasonably
restricts cooperation with such clients and decreases its
exposure to them.
Rating Groups D (D and DF rating classes) and E
represent non-performing clients that are treated
as defaulted. D, DF, and E rating classified clients
are ordinarily transferred to the specialised units for
restructuring (which perform business and financial
restructuring with a goal of minimising losses and
restoring the client to a performing status) or workout
and legal support (with the goal of minimising losses
due to default).
The NLB Group ratings in the master scale are mapped
to the following PD structure:
| Rating class | Average PD in % |
| AAA | 0.05 |
| AA | 0.15 |
| A | 0.30 |
| BBB | 0.60 |
| BB | 1.20 |
| B | 2.40 |
| CCC | 4.80 |
| CC | 9.60 |
| C | 19.20 |
| D | 100 |
| DF | 100 |
| E | 100 |
The NLB Group applies the default definition based
on the EBA guidelines, where the materiality threshold
for delays is determined in absolute and relative terms
(EUR 100 for retail and EUR 500 for the non-retail
segment and 1% of the total on-balance exposure on
the client level). In 2023, a scoring model for private
individual clients came into effect in NLB d.d., while the
models in banking subsidiaries were deployed in 2024,
which enables higher degree of differentiation among
the clients as it introduces nine performing rating classes
(instead of the previous three).
A general corporate rating methodology, with
the prescribed set of parameters (qualitative and
quantitative) applies to all NLB Group entities. Groups
of connected clients are treated as materially important
for the NLB Group whenever exposure exceeds
EUR 10 million for the NLB Group members with total
assets lower than EUR 1.5 billion, EUR 15 million for the
NLB Group members with total assets between EUR 1.5
billion and EUR 4.0 billion, or EUR 20 million for the NLB
Group members with total assets above EUR 4.0 billion.
Materially important clients are generally within the
decision-making authority of the NLB Credit Committee.
NLB regularly reviews the business practices and credit
portfolios of the NLB Group members to make sure they
are operating in accordance with the minimum risk
management standards of the NLB Group. This ensures
appropriately harmonised processes for managing and
reporting credit risks at the consolidated level.
524
k) Forborne loans and advances
525
526
Forborne exposures of loans and advances by periods of forbearance
The main forbearance measurements used by the NLB
Group and NLB are: deferral of payment, reduction
of interest rates, acquisition of collateral for partial
repayment of claims, and others, applied either
individually or in combination.
l) Repossessed assets
The NLB Group and NLB received the following assets
by taking possession of collateral held as security and
held them at the reporting date:
527
m) Analysis of loans and advances by industry sectors
528
n) Analysis of net loans and advances by geographical sectors
529
o) Analysis of debt securities and derivative financial instruments by geographical sectors
Other members of the European Union included in the line item ‘Other’ are Greece and Croatia.
Other members of the ‘Other countries’ in the line item ‘Other’ are Chile, South Korea, Egypt, and Brazil.
530
Other members of the European Union included in the line item ‘Other’ is Greece.
Other members of the ‘Other countries’ in the line item ‘Other’ are Chile, South Korea, Egypt, Brazil, and Oman.
531
p) Internal rating of derivatives counterparties
| in % | ||||
| NLB Group | NLB | |||
| 31 Dec 2025 | 31 Dec 2024 | 31 Dec 2025 | 31 Dec 2024 | |
| A | 95.84 | 94.33 | 96.02 | 94.72 |
| B | 3.70 | 5.58 | 3.54 | 5.20 |
| C | 0.45 | 0.04 | 0.43 | 0.04 |
| D and E | 0.02 | 0.04 | 0.02 | 0.04 |
| Total | 100.00 | 100.00 | 100.00 | 100.00 |
All derivatives in the banking book are entered into with
counterparties with an external investment-grade rating.
When derivatives are entered into on behalf of the NLB
Group’s customers, such customers usually do not have
an external rating, but all such transactions are covered
through back-to-back transactions involving third
parties with an external investment-grade rating.
r) Debt financial instruments in the portfolio of the NLB Group and NLB that represent subordinated liabilities for the issuer
532
s) Presentation of net financial instruments by measurement category
533
As at 31 December 2025 and 31 December 2024, all of the
NLB Group’s financial liabilities, except for derivatives
designated as hedging instruments, trading liabilities,
and financial liabilities measured at fair value through
profit or loss, were carried at amortised cost.
534
6.2. Market risk
The NLB Group defines market risk as the risk of
potential financial losses due to changes in rates and/
or market prices (exchange rates, credit spreads,
and equity prices), or in parameters that affect prices
(volatilities and correlations). Losses may impact profit
or loss directly, for example in the case of trading book
positions. However, for the banking book positions they
are reflected in the revaluation reserve. The exposure
to market risk is to a certain degree integrated into the
banking industry and offers an opportunity to create
financial results and value.
The Global Risk Department of NLB is independent
from the trading activities and reports to the Bank’s
Assets and Liabilities Committee (ALCO). Global Risk
also monitors and manages exposure to market
risks separately for the banking and trading books.
Exposures and limits are monitored daily and reported
to the ALCO committee on a regular basis.
The Bank uses a wide selection of quantitative and
qualitative tools for measuring, managing, and reporting
market risks such as value-at-risk (VaR), sensitivity
analysis, stress-testing, backtesting, scenarios, other
market risk mitigants (concentration of exposures, gap
limits, stop-loss limits, etc.), net interest income sensitivity,
economic value of equity, and economic capital. Stress-
testing provides an indication of the potential losses that
could occur in severe market conditions.
In the area of currency risk, the NLB Group pursues
the goal of low to medium exposure. NLB monitors the
open position of the NLB Group on an ongoing basis.
The orientation of the NLB Group in interest rate risk
management is to prevent negative effects on the net
interest income and economic value of equity arising
from changed market interest rates. The conclusion of
transactions involving derivatives at NLB is limited to
servicing the clients and hedging of the Group’s own
open positions. In accordance with the provisions of
Strategy on Trading with Financial Instruments in
, the trading activities in other NLB Group
members are highly restricted.
For monitoring and managing the NLB Group’s exposure
to market risks, uniform guidelines and exposure limits
for each type of risk are set for individual NLB Group
entities. The methodologies are in line with regulatory
requirements on individual and consolidated levels,
while reporting to the regulator on the consolidated
basis fillows the standardised approach. Pursuant to
the relevant policies, the NLB Group companies must
monitor and manage exposure to market risks and
report to NLB accordingly. The exposure of an individual
NLB Group member is regularly monitored and reported
to the Assets and Liabilities Committee of the NLB Group
(NLB Group ALCO).
6.2.1. Currency risk (FX)
Foreign currency risk (FX) is a risk of potential losses
from the open FX positions due to the changes in
the foreign currency rates. The exposures of NLB to
the movement of the FX rates have an impact on the
financial position and cash flows of the Bank. The
Bank measures and manages the FX risk by using a
combination of sensitivity analysis, VaR, scenarios, and
stress-testing.
In the trading book, currency risk is managed, along
with other market risks, on the basis of VaR limits
that are approved by the Management Board of the
Bank and in accordance with the adopted
Policy for
Managing Market Risk in the Trading Book of NLB
. The
trading FX positions in the trading book are managed
on an integrated basis at the level of portfolio.
NLB monitors and manages FX risk in the banking book
according to the
Policy for Managing FX Risk in NLB
The policy is primarily composed to protect Common
Equity Tier 1 against the negative effects of the volatility
of the FX rates, whilst limiting the volatility in the income
statement. FX exposures in the banking book result from
core banking business activities.
Each member company is responsible for its own
currency risk policy, which also includes a limit system
and is in line with the parent Bank’s guidelines and
standards, as well as local regulatory requirements.
Policies are confirmed by either the local Management
Board or Supervisory Board. NLB monitors and manages
the NLB Group currency risk exposure on a monthly basis
for each member and on the consolidated level.
The NLB Group banks follow the
Guidelines for
Managing FX Lending in NLB Group
. The goals of the
guidelines are to address the risks stemming from the
potential excessive growth of FX lending, to identify
hidden risks, and tail-event risks related to FX lending, to
mitigate the respective risk, to internalise the respective
costs, and to maintain adequate capital reserves to
cover potential risks.
The positions of all currencies in the statement of
financial position of NLB, for which a daily limit is set,
are monitored daily. FX positions are managed at the
currency level so that they are always within the limits.
Regarding structural FX positions on a consolidated
basis, assets, and liabilities held in foreign operations
are translated into euro at the closing FX rate on
the reporting date. Foreign exchange differences of
non-euro assets and liabilities against the euro are
recognised in OCI and therefore affect shareholder’s
equity and CET1 capital. The NLB Group ALM employs
strategies to manage this foreign currency exposure,
including matched funding of assets and liabilities.
Exposure to currency risks is discussed at daily
liquidity meetings and monthly meetings of the ALCO
committee of the NLB Group, and quarterly at the
consolidated level.
535
a) Analysis of financial instruments by currency exposure
‘Other’ mostly relates to exposures in currencies MKD and BAM.
536
‘Other’ mostly relates to exposures in currencies GBP, CAD, and JPY.
537
b) FX sensitivity analysis
in %
NLB Group and NLB
Scenarios
USD
+/-7.96
+/-6.49
CHF
+/-4.91
+/-8.93
CZK
+/-2.49
+/-6.14
RSD
+/-0.45
+/-0.43
MKD
+/-2.34
+/-2.50
JPY
+/-8.09
+/-23.19
AUD
+/-7.93
+/-10.02
HUF
+/-4.67
+/-7.48
BAM
+/-0.07
+/-0.07
The effect on the other comprehensive income
statement of the NLB Group has decreased due to the
lower volatility growths’ scenario for MKD currency.
538
6.2.2. Managing market risks in the trading book
Market risk exposure in the trading book arises mostly
from the changes in interest rates, credit spreads, FX
rates, and equity prices.
The Management Board determines low total risk
appetite and limits by the risk type. The limits are
monitored daily by the Global Risk Department.
NLB uses an internal VaR model based on the variance-
covariance method for other market risks. The daily
calculation of the VAR value is adjusted to Basel
standards (99% confidence interval, a monitored period
of 250 business days, a 10-day holding position period).
6.2.3. Interest rate risk
Interest rate risk is the risk to the NLB Group’s capital
and profit or loss arising from changes in market interest
rates. Interest rate risk management of the NLB Group
includes all interest rate-sensitive on- and off-balance
sheet assets and liabilities that are divided into the
trading and banking book according to regulatory
standards. It takes into account the positions in each
currency. Interest rate risk management in the NLB
Group is adopted in accordance with the risk appetite
and risk strategy, based on general Basel standards on
interest rate management in the banking book (IRRBB;
hereinafter: the ‘Standards’) and European Banking
Authority guidelines.
In the trading book, interest rate risk is measured
on the basis of the VaR method and BPV method, in
accordance with the adopted
Policy for Managing
Market Risk in the Trading Book of NLB
The interest rate risk in the banking book is measured
and monitored in line with the
Interest Rate Risk
Management Policy
that establishes consistent
methodologies, models, and limit systems. The NLB
Group manages interest rate risk exposure through
application of two main measures:
economic value sensitivity – using the BPV method
(Basis Point Value), which measures the extent to which
the economic value of the banking book would change
if interest rates change according to the scenario;
sensitivity of net interest income – which measures the
impact of the interest rate change on future net interest
income over a one-year period, assuming constant
balance sheet volume and structure.
The NLB Group regularly measures interest rate risk
exposure in the banking book under various standardised
and additional scenarios of changes in the level and
shape of interest rate yield curve, including all significant
sources of risk, taking into account behavioural and
modelling assumptions. Part of non-maturing deposits,
which is considered as a core part is allocated long-term
by using a replicating portfolio approach. Optionality
risk is mainly derived from behavioural options, and
is reflected in prepayments and withdrawals, and
embedded options such as caps and floors. Moreover,
considering expected cash flows, non-performing
exposures, as well as off-balance sheet items are
considered when measuring interest rate risk exposure.
The interest rate risk is closely measured, monitored,
and managed within approved risk limits and controls.
The Group manages interest rate positions and
stabilises its interest rate margin primarily with the
pricing policy and a fund transfer pricing policy. An
important part of the interest rate risk management
is presented by the banking book securities portfolio,
whose primary purpose is to maintain adequate
liquidity reserves, while it also contributes to the stability
of the interest rate margin.
NLB Group also manages interest rates risk by using
plain vanilla derivative financial instruments (interest
rate swaps, overnight index swaps, cross currency
swaps, and forward rate agreements), most of which are
treated according to hedge accounting rules.
Each member of the NLB Group is responsible for its
own interest rate risk policy, which includes the limit
system and is in line with the parent Bank’s guidelines
and standards, as well as with the local regulatory
requirements. NLB regularly monitors the interest
rate risk exposure of each individual member of the
NLB Group in accordance with the
Standards for Risk
Management in NLB Group
. The document comprises
guidelines for uniform and effective interest rate risk
management within individual the NLB Group members.
Interest rate risk in the banking book is measured,
monitored, and reported by the Global Risk Department
(monthly at the Group level and more frequently if
necessary, in case of NLB), while positions are managed
by Financial Markets. Exposure to interest rate risk is
discussed on ALCO at the level of NLB monthly and
quarterly on the consolidated basis.
539
a) Analysis of financial instruments according to the
exposure to interest rate risk
The following table presents open net interest rate
risk positions by the most important currencies of the
NLB Group.
Financial instruments without maturity such as sight
deposits are presented in the first gap irrespective
of their behavioural characteristics and the NLB
Group’s expectations.
| in EUR thousands | ||||
| 31 Dec 2025 | NLB Group | |||
| Currency | 1–3 years | 3–5 years | 5–10 years | Over 10 Years |
| EUR | (5,693,049) | 2,858,506 | 4,347,148 | 2,079,458 |
| RSD | (153,063) | 481,226 | 607,912 | (2,816) |
| MKD | (72,725) | 217,929 | 258,831 | (652) |
| Other | (408,163) | 358,800 | 379,386 | 45,137 |
| in EUR thousands | ||||
| 31 Dec 2024 | NLB Group | |||
| Currency | 1–3 years | 3–5 years | 5–10 years | Over 10 Years |
| EUR | (3,828,183) | 2,408,757 | 2,706,607 | 1,548,118 |
| RSD | 285,895 | 280,810 | 275,857 | (33) |
| MKD | 198,485 | 110,367 | 16,844 | (20,024) |
| Other | (316,582) | 195,638 | 140,147 | 14,937 |
540
b) Net interest income sensitivity analysis and
an economic view of interest rate risk
in the banking book
The analysis of interest income sensitivity for the horizon
of the next 12 months assumes a sudden parallel interest
rate shock down by 50 basis points for EUR or 100 basis
points for other currencies. The analysis assumes that
the positions used remain unchanged.
The assessment of the impact of a change in interest
rates of 50/100 basis points on the amount of net
interest income of the banking book position:
The EVE (Economic Value of Equity) method is a
measure of the sensitivity of changes in market interest
rates on the economic value of financial instruments.
The EVE represents the present value of net future
cash flows and provides a comprehensive view of the
possible long-term effects of changing interest rates at
least under the six prescribed standardised interest rate
shock scenarios or more if necessary, according to the
situation on financial markets. Calculations take into
account behavioural and automatic options, as well as
the allocation of non-maturing deposits.
The assessment of the impact of a change in interest
rates of 200 basis points on the economic value of the
banking book position:
| in EUR thousands | ||||
| NLB Group | NLB | |||
| 31 Dec 2025 | 31 Dec 2024 | 31 Dec 2025 | 31 Dec 2024 | |
| Interest risk in banking book - EVE | 91,291 | 144,400 | 80,672 | 97,643 |
| Interest risk in banking book - EVE as % of Equity | 2.69% | 5.04% | 3.06% | 4.47% |
The applied sudden parallel interest rate shock up is
by 200 basis points, which represents a “worst case”
scenario for the NLB Group. The calculation takes into
the account allocation of the core part of non-maturing
deposits and other behavioural assumptions.
541
6.3. Liquidity risk
Liquidity risk is the risk of the NLB Group being unable
to fulfil current or future expected and unexpected
cash requirements, across all time horizons. The risk
may stem from the reduction in funding sources or a
reduction in the liquidity of certain assets.
Liquidity risk is related to funding liquidity risk (the
NLB Group’s liquidity on the liabilities-side) and market
liquidity risk (counterbalancing capacity on the assets-
side). From a liabilities perspective, liquidity risk can
result in a loss if the Bank is unable to settle all its
liabilities or when the Bank, because of its incapacity
to provide sufficient funds to settle its obligations, is
forced to raise the necessary funds at a cost which
significantly exceeds the normal cost. From an assets
perspective, the liquidity risk is related to the market
value of counterbalancing capacity and arises in case
of significant reduction of market value of an individual
financial instrument and may result in insufficient value
of counterbalancing capacity to cover the NLB Group’s
liquidity needs.
Intraday liquidity risk is the capacity required during
the business day to enable financial institutions to make
payments and settle obligations.
In the risk identification process, first the reasons for the
realisation of each identified material risk are analysed
and grouped into short risk descriptions. Material risks
are then classified into three groups based on what part
of liquidity is affected by the realisation of the material
risks: liabilities, assets, and intraday liquidity risk. The
origin of each risk is determined as being internal,
external, or a combination of internal and external
(internal shock, meaning it originates within the Bank,
or external shock, meaning it comes from outside the
Bank – e.g., a major macroeconomic event, physical
or transition event, ESG rating downgrade). Based on
the identified material risks, key liquidity risk drivers
are defined. Key risk drivers of the liquidity position
are factors that are expected to trigger a substantial
deterioration of the Group’s liquidity position. This
deterioration may take place in the form of an increase
in outflows, a decrease in inflows, or a decrease in the
liquidity value of the counterbalancing capacity.
Liquidity risk is defined as an important risk type for the
NLB Group, and one which must be managed carefully.
The NLB Group has a liquidity risk management
framework in place that enables maintaining a low risk
tolerance for liquidity risk. The NLB Group formulated a
set of liquidity risk metrics and limits to manage liquidity
position within the requirements set by the regulator.
By maintaining a smooth long-term maturity profile,
limiting dependence on wholesale funding, and holding
a solid liquidity reserve, the NLB Group maintains a
sound and robust liquidity position, even under severely
adverse conditions.
The Management Board approves the Liquidity Risk
Management Policy, which outlines the key principles
for the Bank’s liquidity management. ALCO receives
a regular report on the liquidity position and the
performance against approved limits and targets. ALCO
oversees the development of the Bank’s funding and
liquidity position and decides on liquidity risk-related
issues in the NLB Group.
Risk tolerance for liquidity risk is low, therefore the
NLB Group must be able to provide sufficient funds for
settling its liabilities at all times, even if a specific stress
scenario materialises. The NLB Group measures and
manages its liquidity in two stages:
static view (current exposure);
forward-looking and stress-testing.
The objectives of monitoring and managing liquidity risk
in the NLB Group are as follows:
ensure a sufficient amount of liquidity for the settlement
of all NLB Group’s liabilities;
minimise the costs of maintaining liquidity;
determine an adequate amount of counterbalancing
capacity and optimal liquidity management;
ensure an adequate control environment;
ensure an appropriate level of liquidity for various
situations and stress scenarios;
anticipate emergencies or crisis conditions, and
implementing contingency plans in the event of
extraordinary circumstances;
ensure regular projections of future cash flows and
stress-testing of liquidity risk;
prepare proposals for establishing additional financial
assets as collateral for sources of funding;
ensure that climate-related and environmental risks
that could have a material impact on net cash outflows
or liquidity reserves are incorporate into liquidity risk
management and liquidity reserves calibration.
Overall assessment of the liquidity position of the
NLB Group is assessed in the Internal Liquidity
Adequacy Assessment Process (ILAAP) at least once
per year for the NLB Group, and it includes a clear
formal statement on liquidity adequacy, supported
by an analysis of ILAAP outcomes. The ILAAP process
is integral to risk management frameworks and is
aligned with the NLB Group’s risk appetite which is
consistent with the business model and approved by the
Management Board. Based on the risk appetite, the NLB
Group prepares a business plan and financial forecasts
which are crucial for defining internal capital needs (the
ICAAP process) and an internal liquidity assessment
(ILAAP process). Both processes are conducted
from the normative and economic perspectives and
supplemented by the stress-testing programme.
The NLB Group performs stress tests on a regular basis
for a variety of bank-specific and market-wide stress
scenarios (individually and in combination) to identify
sources of potential liquidity strain and to ensure
that current exposures remain in accordance with
the NLB Group’s established liquidity risk tolerance.
Stress test outcomes are used to adjust its liquidity risk
management strategies, policies, and positions, define
minimum amount of counterbalancing capacity, and to
develop effective contingency plans.
The NLB Group has a formal liquidity contingency plan
(LCP) that clearly sets out the procedures for addressing
liquidity shortfalls in stressed situations. The plan
outlines procedures for managing a range of stress
environments, establishes clear lines of responsibility,
includes clear invocation and escalation procedures,
and is regularly tested and updated to ensure
operational robustness.
The NLB Group maintains a sufficient amount of liquidity
reserves in the form of high credit quality debt securities
that are eligible for refinancing via the ECB/central bank
or on the market. In the current situation, the NLB Group
also strives to follow as closely as possible the long-term
trend of diversification on both the liability and asset
sides of the balance sheet. The NLB Group regularly
542
performs stress tests with the aim of testing the liquidity
stability and the availability of liquidity reserves in
various stress situations. In addition, special attention
is given to the fulfilment of the liquidity regulation (CRR/
CRD), with monitoring and reporting of the liquidity
coverage ratio (LCR) according to the Delegated Act
and net stable funding ratio (NSFR). This also includes
monitoring and reporting of Additional Liquidity
Monitoring Metrics (ALMM) on solo and consolidated
levels. In accordance with the Commission Implementing
Regulation (EU), the NLB Group regularly monitors and
issues quarterly reports on asset encumbrance.
The Group manages its liquidity position (liquidity within
one day) daily, for a period of several days or weeks in
advance, based on the planning and monitoring of cash
flows. Each NLB Group member is responsible for its own
liquidity position and carries out the following activities:
manage intraday liquidity,
plan and monitoring cash flows,
monitor and complying with the liquidity regulations of
the central bank,
adopt business decisions,
form and manage liquidity reserves, and
perform a liquidity stress test to define the liquidity
reserves for smooth functioning of the payment system
in stressed circumstances.
The NLB Group members actively manage liquidity over
the course of a day, taking into account the characteristics
of payment settlements to ensure the timely settlement of
liabilities in normal and stressed circumstances.
Liquidity risk management in the NLB Group is under
strict monitoring by NLB as a parent bank. All Group
members report to NLB on a daily basis. Global Risk
gives guidelines and defines minimal standards for the
Group members regarding liquidity risk management
in the NLB Group Risk Management Standards. Each
Group member is responsible for ensuring adequate
liquidity via the necessary sources of funding and
their appropriate diversification and maturity, and
by managing liquidity reserves and fulfilling the
requirements of regulations governing liquidity. The
exposure of an individual NLB Group member towards
liquidity risk is regularly monitored and reported to
ALCO, and to local Assets and Liabilities Committees.
a) Managing the NLB Group’s liquidity reserves
The NLB Group has liquidity reserves available to cover
liabilities that fall or may become due. Liquidity reserves
must be available on short notice. Liquidity reserves
comprise cash, the settlement account at the central
bank above reserve requirement, debt securities valued
at market value, and loans eligible as collateral for the
Eurosystem’s liquidity providing operations on the basis
of which the Bank may generate the requisite liquidity
at any time. The available liquidity reserves are liquidity
reserves decreased by the required balances for the
continuous performance of payment transactions,
encumbered securities, and/or credit claims for different
purposes (secured funding).
The structure of liquidity reserves is shown in the
following table.
(i) Above reserve requirement.
(ii) Market value.
As at 31 December 2025, 68.6% (31 December 2024: 72.0%)
of debt securities in the banking book of the NLB Group
were government securities (including government
guaranteed bonds – GGB), and 14.4% (31 December 2024:
11.3%) were bank senior unsecured bonds.
The purpose of banking book securities is to provide
liquidity, along with stabilisation of the interest margin
and the interest rate risk management, simultaneously.
When managing the portfolio, the NLB Group uses
conservative principles, particularly with respect to the
portfolio’s structure in terms of issuers’ ratings and asset
class. The general rules and principles for managing
the banking book securities are laid in the NLB Group
Investment Strategy: Investment Portfolio Plan –
definition and monitoring and Trading and Treasury
Framework for Managing Debt Securities.
The ECB-eligible credit claims comprise loans which
fulfil the high eligibility criteria set by the ECB itself and
for domestic loans are specified in the General Terms
about Execution of Monetary Policy Framework (Part
4) adopted by the Bank of Slovenia. NLB is the only
member of the NLB Group that classifies as an eligible
counterparty to the Eurosystem. As such, these ECB
credit claims are included among liquidity reserves.
Members of the NLB Group manage their liquid assets
on a decentralised basis in compliance with the local
liquidity regulation and valid policies and standards of
the NLB Group.
543
b) Encumbered/unencumbered assets
c) Collateral received – unencumbered
The table below shows the nominal value of collateral
received.
544
d) Sources of encumbrance
As at 31 December 2025, the NLB Group and NLB had a
large share of unencumbered assets. Other sources of
encumbrance mostly relate to the obligatory reserve.
At the NLB Group level, the amount of encumbered
assets equalled EUR 1,640 million (31 December 2024:
EUR 1,383 million).
545
e) Non-derivative cash flows
The tables below illustrate the cash flows from non-
derivative financial instruments by residual maturities at
the end of the year. The amounts disclosed in the table are
the undiscounted contractual cash flows determined on
the basis of spot rates at the end of the reporting period.
546
547
548
When determining the gap between the financial
liabilities and financial assets in the maturity bucket of
up to one month, it is necessary to be aware of the fact
that financial liabilities include total demand deposits,
although from an economic perspective, they are stable
and present long term funding source.
549
f) An analysis of the statement of financial position by residual contractual maturity
550
551
552
553
g) Derivative cash flows
The table below illustrates cash flows from derivatives,
broken down into the relevant maturity buckets based on
residual maturities. The amounts disclosed in the table
are the contractual undiscounted cash flows prepared
on the basis of spot rates on the reporting date.
554
555
6.4. Management of
non-financial risks
a) Operational risk
When assuming operational risks, the NLB Group
follows the guideline that such risks may not materially
impact its operations and, therefore, the risk appetite
for operational risks is low to moderate. The risk is also
gradually decreasing due to the reduced complexity
of operations in the NLB Group, with the disinvestment
process of non-core activities and optimisation of
internal processes. The NLB Group has set up a system
of collecting loss events, identification, assessment, and
management of operational risks, all with the aim of
ensuring quality management of operational risks. This
applies particularly to strategic banking members.
All NLB Group banking members monitor risk appetite
limits for operational risk. The upper tolerance limit is
defined as the limit amount of net loss that an individual
member company still allows in its operations. If the
total net loss exceeds the tolerance limit, a special
review of major loss events is required, and, if necessary,
additional measures for the prevention or mitigation
of the same or similar loss events are taken. The
warning and critical limit of loss events are also defined,
when exceeded, they trigger escalation procedures
and adoption of any additional risk management
measures. In addition, the Bank does not allow certain
risks in its operations – for such risks it has defined
the so-called ‘zero tolerance’. To monitor some major
risk indicators that could indicate a possible rise in
operational risk, the Bank has developed a specialised
methodology as an early warning system. Such risks
are periodically monitored in different business areas,
and the results are discussed at the Operational Risk
Committee. This Committee was designated as the
highest decision-making authority for operational risk
management. Relevant operational risk committees
were also appointed in other NLB Group banks and
in other member companies this role is performed
by the management board. The main task of the
aforementioned bodies is to discuss the most significant
operational risks and loss events, and to monitor and
support the effective management of operational risks
including their mitigation in an individual entity. All NLB
Group entities, which are included in the consolidation,
have adopted relevant documents that are in line
with the NLB Group standards. In banking members,
these documents are regularly updated in line with the
development of operational risk management. A unified
software support is used across the entire NLB Group
and it is regularly upgraded.
In 2025, the Group reported lower net operational
losses arising from loss events than in the previous
year and remained within the established operational
risk tolerance limits. Certain litigation costs arose from
systemic issues, such as litigation risk (e.g., cases related
to loan processing fees and loan insurance premiums in
Serbia). For other realised operational losses, banking
members of the Group performed a comprehensive
analysis and defined adequate mitigation measures to
prevent or minimise such events in the future.
In general, considerable attention is paid to reporting
loss events, their mitigation measures, and identification
of operational risks in all segments. In order to ensure
the appropriate and timely handling of the most
significant and largest loss events, the Bank has
introduced an escalation scale for reporting major or
material loss events to the top decision-making levels
in NLB and the Supervisory Board of NLB. Additional
attention is paid to the reporting of potential loss events
in order to improve the internal controls and thus
minimise the probability of such and similar events.
Furthermore, the methodology to monitor, analyse,
and report key risk indicators has been established,
functioning as an early warning system. The aim is
to improve business and support processes, thereby
enabling an immediate response.
Through comprehensive identification of operational
risks, possible future losses are identified, estimated,
and properly managed. Each year, special emphasis
is placed on current risks as a result of the risk
identification process, including ESG risks. Key risk
indicators (KRIs) have also been established for ESG
risks, serving as an early warning system. The most
important operational risks are actively managed
through mitigation measures. An operational risk
profile is prepared once a year based on the Bank’s
operational risk identification. Special emphasis is put
on the most topical risks, among which those with a
low probability of occurrence and a very high potential
financial influence are in the foreground. For this
purpose, the Bank has developed the methodology of
stress-testing for operational risk. The methodology
is a combination of modelling loss event data and
scenario analysis for exceptional, but plausible events.
Scenario analyses are made based on experience and
knowledge of experts from various critical areas. The
biggest loss could arise from the following potential
events: possible difficulties in the functioning of
electronic banking channels, anti-money laundering,
cyber-attacks, and legal risk. For these scenarios,
existent controls were additionally revised, while for
identifying potential deficiencies, mitigation measures
were defined.
The capital requirement for operational risk is calculated
using the basic indicator approach at the NLB Group
level and the standardised approach at the NLB level.
b) Business Continuity Management (BCM)
In the NLB Group, business continuity management
is carried out to protect lives, goods, and reputation.
Business continuity plans are prepared to be used in
the event of natural disasters, IT disasters, epidemic/
pandemic, and the undesired effects of the environment
to mitigate their consequences.
The concept of the action plan that is prepared
each year is such that the activities contribute to the
upgrading or improvement of the Business Continuity
Management System. Business Continuity Management
was upgraded and optimised in accordance with DORA
(Digital Operational Resilience Act) requirements in the
Business Impact Analysis (hereinafter: ‘BIA’).
The basis for modernising the business continuity plans is
the regular annual Business Impact Analysis (BIA). On its
basis, the adequacy of the plans for Organisational Unit
Plans (merged office buildings and HR plans) and ICT
plans are checked. The best indicator of the adequacy of
the business continuity plans and ICT Disaster Recovery
plans is testing. In 2025, NLB tested Manual Procedures,
backup locations, and the IT Disaster Recovery Plan. No
major deviations were identified.
In the NLB Group, know-how and methodologies are
transferred to its member companies. The member
companies have adopted appropriate documents which
are in line with the standards of NLB and revised in
556
accordance with the development of business continuity
management. The activities of the member companies
are monitored throughout the year, and expert
assistance is provided if necessary.
For more efficient functioning of the business continuity
management system in the NLB Group, training
courses and visits to individual banking members are
also organised. All preventive and response measures
concerning business continuity are regularly sent
to the member companies to help ensure a uniform
course of action.
In the case of natural disasters (floods) and IT failures,
the Bank effectively implemented its IT and business
continuity plans and instructions for manual procedures,
thus ensuring the continuation of operations in
emergency situations.
c)
Management of other types of non-financial risks –
strategic risk, reputation risk, profitability and
other risks
Risks that are not included in the regulatory capital
requirements (standardised approach) but have or
might have an important influence on the risk profile
of the NLB Group, are regularly assessed, monitored,
and managed. In addition, they are integrated into the
internal capital adequacy assessment process (ICAAP).
The NLB Group established internal methodologies for
identifying and assessing specific types of risk, referring
to the Group’s business model or arising from other
external circumstances. If a certain risk is assessed
as a materially important risk, relevant disposable
preventive and mitigation measures are applied,
including regular monitoring of their effectiveness.
On this basis, internal capital is considered, and its
consumption regularly monitored.
6.5. Fair value hierarchy of financial
and non-financial assets and
liabilities
Fair value is the price that would be received when
selling an asset or paid to transfer a liability in an
orderly transaction between market participants at
the measurement date. The NLB Group uses various
valuation techniques to determine fair value. IFRS
13 specifies a fair value hierarchy with respect to the
inputs and assumptions used to measure financial
and non-financial assets and liabilities at fair value.
Observable inputs reflect market data obtained
from independent sources, while unobservable
inputs reflect the assumptions of the NLB Group. This
hierarchy gives the highest priority to observable
market data when available, and the lowest priority
to unobservable market data. NLB Group considers
relevant and observable market prices in its valuations,
where possible. The fair value hierarchy comprises the
following levels:
Level 1 – Quoted prices (unadjusted) on active markets.
This level includes listed equities, debt instruments,
gold, derivatives, units of investment funds, and other
unadjusted market prices of assets and liabilities.
When an asset or liability may be exchanged in
multiple active markets, the principal market for the
asset or liability must be determined. In the absence of
a principal market, the most advantageous market for
the asset or liability must be determined.
Level 2 – A valuation technique where inputs are
observable, either directly (i.e., prices) or indirectly (i.e.,
derived from prices). Level 2 includes prices quoted for
similar assets or liabilities in active markets and prices
quoted for identical or similar assets, and liabilities
in markets that are not active. The source of input
parameters for financial instruments, such as yield
curves, credit spreads, foreign exchange rates, and the
volatility of interest rates and foreign exchange rates,
is Bloomberg.
Level 3 – A valuation technique where inputs are not
based on observable market data. Unobservable
inputs are used to the extent that relevant observable
inputs are not available. Unobservable inputs must
reflect the assumptions that market participants
would use when pricing an asset or liability. This
level includes non-tradable shares and bonds, and
derivatives associated with these investments and
other assets and liabilities for which fair value cannot
be determined with observable market inputs.
Wherever possible, fair value is determined as an
observable market price in an active market for an
identical asset or liability. An active market is a market in
which transactions for an asset or liability are executed
with sufficient frequency and volume to provide
pricing information on an ongoing basis. Assets and
liabilities measured at fair value in active markets are
determined as the market price of a unit (e.g., a share)
at the measurement date, multiplied by the quantity of
units owned by the NLB Group. The fair value of assets
and liabilities whose market is not active is determined
using valuation techniques. These techniques bear a
different intensity level of estimates and assumptions,
depending on the availability of observable market
inputs associated with the asset or liability that is the
subject of the valuation. Unobservable inputs shall
reflect the estimates and assumptions that other market
participants would use when pricing the asset or liability.
For non-financial assets measured at fair value and
not classified at Level 1, fair value is determined based
on valuation reports provided by certified valuators.
Valuations are prepared in accordance with the
International Valuation Standards (IVS).
557
a) Financial and non-financial assets and liabilities measured at fair value in the financial statements
558
559
b) Significant transfers of financial instruments
between levels of valuation
The NLB Group’s policy of transfers of financial
instruments between levels of valuation is illustrated in
the table below.
560
Transfers between levels of valuation of financial
instruments measured at fair value in financial
statements:
c) Financial and non-financial assets and liabilities at
Level 2 regarding of the fair value hierarchy
Financial instruments on at Level 2 of the fair value
hierarchy in the NLB Group and NLB include:
debt securities: mostly bonds not quoted on active
markets and valuated by a valuation model,
derivatives: derivatives except forward derivatives and
options on equity instruments that are not quoted on
active markets, and
the National Resolution Fund.
Non-financial assets at Level 2 of the fair value hierarchy
in the NLB Group and NLB include investment properties
and non-current assets held for sale.
When valuing bonds classified at Level 2, the NLB
Group primarily uses the income approach based on
an estimation of future cash flows discounted to the
present value. The input parameters used in the income
approach are the risk-free yield curve and the spread
over the yield curve (i.e., credit, liquidity, country).
Fair values for derivatives are determined using a
discounted cash flow model based on the risk-free
yield curve. Fair values for options are determined
using valuation models for options (the Garman and
Kohlhagen model, the binomial model, and the Black-
Scholes model).
At least one of the three valuation methods is used
for the valuation of investment property. The majority
of investment property is valued using the income
approach where the present value of future expected
returns is assessed.
When valuing an investment property, average rents
at similar locations and capitalisation ratios such as:
the risk-free yield, risk premium, and the risk premium
to account for capital preservation are used. Rents at
similar locations are generated from various sources, like
data from lessors and lessees, web databases, and own
databases. The NLB Group has observable data for all
investment property at its disposal. If observable data for
similar locations are not available, the NLB Group uses
data from wider locations and adjusts it accordingly.
d)
Financial and non-financial assets and liabilities at
Level 3 of the fair value hierarchy
Financial instruments on Level 3 of the fair value
hierarchy in NLB Group and NLB include:
equities: mainly financial equities that are not quoted
on active markets;
debt instruments: bonds not quoted on active markets
and valuated by valuation model with inputs which are
not based on observable market data;
derivative financial instruments: forward derivatives
and options on equity instruments that are not quoted
on an active organised market. Fair values for forward
derivatives are determined using the discounted
cash flow model. Fair values for equity options are
determined using valuation models for options (the
Garman and Kohlhagen model, the binomial model,
and Black-Scholes model). Unobservable inputs include
the fair values of underlying instruments determined
using valuation models. The source of observable
market inputs is the Bloomberg information system;
loans measured at fair value, which according to IFRS 9
do not pass the SPPI test. Fair value is calculated on the
basis of the discounted expected future cash flows with
the required rate of return. In defining the expected
cash flows for loans, the value of collateral and other
pay off estimates can be used.
Non-financial assets on Level 3 of the fair value
hierarchy at the NLB Group include investment
properties and non-current assets held for sale.
The NLB Group uses three valuation methods for the
valuation of equity financial assets mentioned in the first
bullet: income, market, and cost approaches.
The NLB Group selects valuation model and values of
unobservable input data within a reasonable possible
range but uses model and input data that other market
participants would use.
At least one of the three valuation methods is used
for the valuation of investment property. The majority
of investment property is valued using the income
approach where the present value of future expected
returns is assessed.
561
When valuing an investment property, average rents
at similar locations and capitalisation ratios such as
the risk-free yield, risk premium, and the risk premium
to account for capital preservation are used. Rents at
similar locations are generated from various sources,
like data from lessors and lessees, web databases,
and own databases. The NLB Group has observable
data for all investment property at its disposal. If
observable data for similar locations are not available,
the NLB Group uses data from wider locations and
adjusts it accordingly.
562
Movements of financial assets and liabilities at Level 3
The NLB Group and NLB recognise the effects from
valuation of trading instruments in income statement
line item ‘Gains less losses from financial assets
and liabilities held for trading’, the effects from
valuation of non-trading equity instruments and loans
mandatorily measured at fair value through profit
or loss in the income statement line item ‘Gains less
losses from non-trading financial assets mandatorily
at fair value through profit or loss’, and the effects
from valuation of financial assets measured at fair
value through other comprehensive income in the
accumulated other comprehensive income line item
‘Financial assets measured at fair value through other
comprehensive income’.
563
In 2025 and in 2024, the NLB Group and NLB recognised
the following unrealised gains or losses for financial
instruments that were at Level 3 as at 31 December:
| in EUR thousands | |||
| Financial assets measured at fair | Non-trading financial assets | ||
| NLB Group | Financial assets held for trading | value through OCI | mandatorily at fair value through |
| profit or loss | |||
| 2025 | Derivatives | Equity instruments | Equity instruments |
| Items of Income statement | |||
| Gains less losses from financial assets and liabilities held for trading | 3 | - | - |
| Gains less losses from non-trading assets mandatorily at fair value through profit or loss | - | - | 1,691 |
| Foreign exchange translation gains less losses | - | - | (1,087) |
| Item of Other comprehensive income | |||
| Financial assets measured at fair value through other comprehensive income | - | 108 | - |
| in EUR thousands | |||
| Financial assets held for trading | Financial assets measured at fair | Non-trading financial assets | |
| NLB Group | value through OCI | mandatorily at fair value through | |
| profit or loss | |||
| 2024 | Derivatives | Equity instruments | Equity instruments |
| Items of Income statement | |||
| Gains less losses from financial assets and liabilities held for trading | 3 | - | - |
| Gains less losses from non-trading assets mandatorily at fair value through profit or loss | - | - | 3,043 |
| Item of Other comprehensive income | |||
| Financial assets measured at fair value through other comprehensive income | - | 21 | - |
564
| in EUR thousands | ||||
| Financial assets | Non-trading financial assets mandatorily at fair | Financial liabilities | ||
| NLB | Financial assets held for | measured at fair value | value through profit or loss | measured at fair value |
| trading | through OCI | through profit or loss | ||
| Loans and other | Loans and other | |||
| 2024 | Derivatives | Equity instruments | Equity instruments | financial liabilities |
| financial assets | ||||
| Items of Income statement | ||||
| Gains less losses from financial assets | ||||
| and liabilities held for trading | 3 | - | - | - - |
| Gains less losses from non-trading assets | ||||
| mandatorily at fair value through profit or loss | - | - | 3,043 | 60 597 |
| Item of Other comprehensive income | ||||
| Financial assets measured at fair value | ||||
| through other comprehensive income | - | 13 | - | - - |
Movements of non-financial assets at Level 3
| in EUR thousands | ||||
| Investment property | Non-current assets | |||
| held for sale | ||||
| NLB Group | 2025 | 2024 | 2025 | 2024 |
| Balance as at 1 January | 19,214 | 20,189 | 8,187 | 801 |
| Effects of translation of foreign operations to presentation currency | (56) | 65 | (21) | 6 |
| Additions | 242 | - | 2,647 | - |
| Disposals | (3,755) | (1,329) | (7,721) | (150) |
| Transfer from/(to) property and equipment | 320 | 70 | - | 7,441 |
| Transfer from/(to) non-current assets held for sale | - | (81) | - | - |
| Transfer from/(to) other assets | 59 | - | - | - |
| Transfer from/(to) investment property | - | - | - | 81 |
| Net valuation to fair value | 2,671 | 300 | 234 | 8 |
| Balance as at 31 December | 18,695 | 19,214 | 3,326 | 8,187 |
565
e) Fair value of financial instruments not measured at
fair value in financial statements
Financial instruments not measured at fair value in
financial statements are not managed on a fair value
basis. For respective instruments, fair values are
calculated for disclosure purposes only and do not
impact the NLB Group statement of financial position or
The table below shows estimated fair values of financial
instruments not measured at fair value in the statement
of financial position.
Loans and advances to banks
The estimated fair value of deposits is based on
discounted cash flows using prevailing market interest
rates for instruments with similar credit risk and residual
maturities. The fair value of overnight deposits equals
their carrying value.
Loans and advances to customers
The estimated fair value of loans and advances
represents the discounted amount of estimated future
cash flows expected to be received. Expected cash flows
are discounted at current market rates for debts with
similar credit risk and residual maturities to determine
their fair value.
Deposits and borrowings
The fair value of sight deposits and overnight deposits
equals their carrying value. However, their actual value
for the NLB Group depends on the timing and amounts
of cash flows, current market rates, and the credit risk
of the depository institution itself. A portion of sight
deposits is stable, similar to term deposits. Therefore,
their economic value for the NLB Group differs from the
carrying amount.
The estimated fair value of other deposits and
borrowings from customers is based on discounted cash
flows using interest rates for new deposits with similar
residual maturities.
Debt securities measured at amortised cost and debt
securities issued
The fair value of debt securities measured at amortised
cost and debt securities issued is based on their quoted
market price or value calculated by using a discounted
cash flow method and the prevailing money market
interest rates.
Loan commitments
For credit facilities that are drawn soon after the NLB
Group grants loans (drawn at market rates) and loan
commitments to those clients that are not impaired,
the fair value is close to zero. For loan commitments
to clients that are impaired, fair value represents the
amount of the recognised provisions.
Other financial assets and liabilities
The carrying amount of other financial assets and
liabilities is a reasonable approximation of their fair
value as they mainly relate to short-term receivables
and payables.
566
Fair value hierarchy of financial instruments not measured at fair value in financial statements
567
6.6. Environmental and
climate-related risks
The NLB Group is engaged in contributing to sustainable
finance by incorporating environmental, social, and
governance (ESG) risks into its business strategies, risk
management framework, and internal governance
arrangements. With the adoption of the
Sustainability Policy
, the NLB Group implemented
sustainability elements into its business model. Thus,
sustainable finance integrates ESG criteria into the
Group’s business and investment decisions for the
lasting benefit of the Group’s clients and society. The
NLB Group Sustainability Committee oversees the
integration of the ESG factors into the NLB Group
business model.
ESG risks represent one of the risk drivers of the existing
type of risks. The Group integrates and manages them
within the established risk management framework in
the areas of credit, liquidity, market, and operational
risk. The management of ESG risks follows the
ECB and EBA guidelines, with the tendency of their
comprehensive integration into all relevant processes.
The management of ESG risks is incorporated into
the Group’s overall credit approval process, collateral
management and the related credit portfolio
management. Sustainable financing is implemented in
accordance with the Group’s Environmental and Social
Management System (ESMS). In addition to addressing
ESG risks in all relevant stages of the credit-granting
process, relevant ESG criteria were also considered in
the collateral evaluation process.
The NLB Group conducts a materiality assessment as
part of its overall risk identification process to determine
the level of transitional and physical risk to which the
Group is exposed. In this process, the identification
of environmental risk factors, relevant transmission
channels, and their materiality and impact on the
Group’s financial performance in short-, mid- and
long-term periods are assessed. The Group’s exposure
towards these risks is relatively low. Transition risk is
assessed as more material than physical risk. From the
perspective of physical risk, the most relevant natural
disasters are floods, landslides, and drought, while hail
and windstorms are also frequent, but less material.
Despite this, the Group can expect its impact to increase
in the long run if no adequate policy changes are
implemented in a timely manner. Chronic risk is not
determined as a material risk.
On the portfolio level, the Group does not face any large
concentration towards specific NACE industrial sectors
exposed to climate risk, with the role of transitional
risk being more prevalent. Based on the industry
segmentation of the portfolio and corresponding
emissions, the Group has a relatively low exposure
to emission-intensive sectors in its corporate clients’
businesses. The Group does not finance companies that
extract fossil fuels or operate coal-fired power plants as
part of its strategy. Following the transition of the former
Net Zero Banking Alliance to the guidance framework,
the NLB Group’s climate strategy remains unchanged.
Emission-based targets have been set for Power
Generation, Iron & Steel, Road Freight Corporates, and
Leasing. These were complemented by financing targets
for Residential and Commercial Real Estate, Leasing
(Passenger Cars), and client engagement targets for
Agriculture and Road Freight Transport, while, for the
Oil & Gas, Cement, and Aluminium sectors, origination
guidelines were set.
An internal ESG stress-testing concept to identify the
most relevant financial vulnerabilities stemming from
transitional and physical climate risks is established. It is
further revised and enhanced by considering disposable
ESG-related data. The results of the climate stress tests
showed no material impacts on the Group’s capital and
liquidity positions.
6.7. Offsetting financial assets and
financial liabilities
The NLB Group has entered into bilateral foreign
exchange netting arrangements with certain banks and
corporates. Cash flows from such transactions that are
due on the same day in the same currency are settled on
a net basis, i.e., a single cash flow for each currency. The
settlement of all interest rates derivatives is also carried
out by netting of both legs of transaction. Assets and
liabilities related to these netting arrangements are not
presented in a net amount in the statement of financial
position because netting rules apply to cash flows and
not to the entire financial instrument.
The NLB Group also holds certain standardised
derivatives (some interest rate swaps) with a clearing
house or central counterparty. A system of daily
margins assures the mitigation and collateralisation of
exposures, as well as the daily settlement of cash flows
for each currency.
All derivatives are conducted under the conditions of
signed Master Agreements (MA), with international
banks. An ISDA MA is in place along with a CSA annex
and for corporates a domestic MA is in place, which
enable daily evaluation and exchange of margining.
568
The NLB Group and NLB have no financial assets/
liabilities set off in the statement of financial position.
569
7. Analysis by Segment for NLB Group
a) Segments
(i) ‘Total net income’ includes net interest income,
dividend income, net fee and commission income, the net effect of financial instruments, foreign exchange translation, the effect on the derecognition of assets, other operating income,
other operating expenses, cash contribution to resolution funds and deposit guarantee schemes, gains less losses from modification of financial assets, and gain less losses from non-current assets held for sale.
570
(i) ‘Total net income’ includes net interest income, dividend income, net fee and commission income, the net effect of financial instruments, foreign exchange translation, the effect on the derecognition of assets, other operating income,
other operating expenses, cash contribution to resolution funds and deposit guarantee schemes, gains less losses from modification of financial assets, and gain less losses from non-current assets held for sale.
Segment reporting is presented in accordance with the
strategy on the basis of the organisational structure
used in management reporting of the NLB Group’s
results. The NLB Group’s segments are business units
that focus on different customers and markets. They
are managed separately because each business unit
requires different strategies and service levels.
The business activities of the parent bank (NLB) and
company NLB Lease&Go, leasing, d.o.o., Ljubljana – a
successor in legally merged companies NLB Lease&Go,
leasing, Ljubljana and Summit Leasing Slovenija – are
divided into several segments. Interest income and
expenses are reallocated between segments on the
basis of fund transfer prices (FTP), at Summit Leasing
Slovenija from Q1 2025 onwards. Other NLB Group
members are, based on their business activity, included
in only one segment.
In the segment analysis for the current period, the
funding costs to meet MREL requirements and to
strengthen the capital position of Tier 2 are additionally
allocated between segments and shown within the net
interest income.
The segments of the NLB Group are divided into core
and non-core segments.
The core segments are the following:
• Retail Banking in Slovenia covers individuals and micro
companies, asset management (NLB Skladi, Ljubljana),
and the part of NLB Lease&Go, Leasing, d.o.o.,
Ljubljana operating with retail clients, as well as the
part of the result of the associated company Bankart.
• Corporate and Investment Banking in Slovenia covers
Key Corporate Clients, SMEs, Cross-Border Corporate
Financing, Investment Banking and Custody, Trade
Finance, Restructuring and Workout, and the part of
NLB Lease&Go, Leasing, d.o.o., Ljubljana operating
with corporate clients.
• Strategic Foreign Markets consist of strategic banks in
the Group operating in the strategic markets (Serbia,
North Macedonia, Bosnia and Herzegovina, Kosovo,
and Montenegro), as well as the investment companies
NLB Fondovi, Skopje and NLB Fondovi, Beograd, NLB
DigIT, Beograd, and leasing companies NLB Lease&Go
Skopje, NLB Lease&Go leasing Beograd, and Mobil
Leasing, Zagreb.
• Financial Markets in Slovenia include treasury
activities and trading with financial instruments,
while also presenting the results of asset and liability
management (ALM) in the parent bank and company
NLB Lease&Go, Leasing, Ljubljana.
• Other activities include categories whose operating
results cannot be allocated to specific segments, as
well as NLB Cultural Heritage Management Institute,
company Car&Go, Ljubljana and Real Estate entities
with the exception of NLB Real Estate d.o.o., Podgorica
which was classified as a non-core member in 2025.
Non-Core Members include the operations of non-core
NLB Group members, i.e. entities in liquidation, LHB, NLB
Srbija, NLB Crna Gora, and SLS HOLDCO, Ljubljana and
571
in 2025 also NLB Real Estate, d.o.o., Podgorica. On 9
May 2025, SLS HOLDCO, Ljubljana merged with Summit
Leasing Slovenija, Ljubljana and ceased to exist as a
separate legal entity.
The NLB Group is primarily a financial group, and net
interest income represents the majority of its net revenues.
The NLB Group’s main indicator of a segment’s efficiency
is net profit before tax. No revenues were generated from
transactions with a single external customer that would
amount to 10% or more of the NLB Group’s revenues.
b) Geographical information
Geographical analysis includes a breakdown of items by the country in which individual NLB Group entities are located.
The column ‘Revenues’ includes interest and similar
income, dividend income, and fee and commission income.
The column ‘Net Revenue’ includes interest and similar
income, dividend income, fee and commission income,
the net effect of financial instruments, other operating
income, gains less losses from subsidiaries, associates
and joint-ventures, foreign exchange translation, the
effect on the derecognition of assets, gains less losses
from modification of financial assets, and gain less losses
from non-current assets held for sale. The items net effect
of financial instruments, foreign exchange translation,
the effect on the derecognition of assets, gains less losses
from modification of financial assets, are included only
if their combined value is positive. The items gains less
losses from subsidiaries, associates and joint-ventures,
and gain less losses from non-current assets held for sale
are included only if their value is positive.
572
The table below presents data on the NLB Group
members before intercompany eliminations and
consolidation journals:
573
8. Related-Party Transactions
A related party is a person or entity that is related to the
NLB Group in such a manner that it has control or joint
control, has a significant influence, or is a member of
the key management personnel of the reporting entity.
Related parties of the NLB Group and NLB include: key
management personnel (Management Board, other key
management personnel and their family members); the
Supervisory Board; companies in which members of the
Management Board, key management personnel, or their
family members have control, joint control, or a significant
influence; or a major shareholder of NLB with significant
influence, subsidiaries, associates, and joint ventures.
Related-party transactions with Management Board
and other key management personnel, their family
members and companies where these related parties
have control, joint control, or significant influence
A number of banking transactions are entered into
with related parties in the regular course of business.
The volume of related-party transactions and the
outstanding balances are as follows:
574
Key management compensation
The remuneration for the 2025 for the members of the
Supervisory Board of NLB d.d. and the Management
Board of NLB d.d. is regulated in the
Remuneration
Policy for the Members of the Supervisory Board of NLB
d.d. and the Members of the Management Board of NLB
d.d
. The remuneration for the identified employees and
other employees is regulated in the
Remuneration Policy
for employees of NLB d.d. and NLB Group.
In the
Remuneration Policy
and based thereon and in
accordance with Commission Delegated regulation (EU)
2021/923, the Bank designates identified employees.
In designating identified employees, the internal
organisation and the nature, scope, and complexity
of the Bank’s activities are taken into account. The
criteria fully take into account the risks that the Bank or
the NLB Group is or could be exposed to given its risk
profile and risk appetite. As identified employees under
are identified members of
the Bank’s Supervisory Board, members of the Bank’s
Management Board, senior management, and other
identified employees identified as identified employees
on the basis of the Bank’s annual self-assessment.
Members of the Supervisory Board may, in relation to
their function of a member of the Supervisory Board,
receive only remuneration that is compliant with the
relevant resolutions of the Bank’s General Meeting.
The Supervisory Board members are entitled to a
remuneration for performing their function for their
membership in the Supervisory Board of the Bank and
the committees of the Supervisory Board of the Bank,
which are determined in accordance with respective
applicable resolution by the General Meeting of the
Bank, and to reimbursement of travel expenses and
accommodation costs up to the amount provided by the
regulations governing reimbursement of costs related to
work and other income not included in the tax base.
The Bank’s General Meeting may determine and change
the remuneration of the members of the Supervisory
Board independently from the
, and
may change, repeal, or replace any of its resolutions in
relation to the remuneration of the Supervisory Board
members at any time, or adopt a new resolution in
relation to the remuneration of the Supervisory Board
members. The last changes of the remuneration of
members of the Supervisory Board were adopted at the
General Meeting of NLB d.d. 19 June 2023.
The performance of Management Board Members is
defined by financial and non-financial criteria. In
addition to the salary determined in their employment
contract, other income and reimbursement of costs and
other benefits, they are also entitled to a Performance
Bonus which is divided into a short-term incentive
(hereinafter: ‘STI’) and a long-term incentive (hereinafter:
‘LTI’). The Short-term Performance Criteria for STI and
LTI consists of the financial goals of the NLB Group, the
575
goals in the areas covered by the individual
Management Board Member, and the personal goals.
To determine the performance of an individual member
of the Management Board during the Subsequent
Performance Period (LTI), the following targets are used:
a) relative total shareholder return (RTSR); and b) goals
that derive from the Bank’s long term strategy and that
are related to the sustainability and development of the
Bank and are linked to the promotion of organisational
culture, employee development and customer relations
(only for the Chief Risk Officer the cost of risk is included
in the targets).
The objectives and performance assessment criteria
for STI and LTI of each member of the Management
Board shall be determined each year by the Supervisory
Board of NLB d.d. at the time of adoption of the Bank’s
annual business plan. Also, the Supervisory Board of
NLB d.d. confirms the objectives of the heads of control
or supervisory functions and financial targets of NLB
d.d. The objectives and performance assessment criteria
for the identified employees are determined by the
Management Board.
Management Board members are entitled to a STI in the
amount of a maximum of nine average gross monthly
salaries of each member of the Management Board,
and LTI for a single accrual period, which can amount to
a maximum of three average gross monthly salaries of
each member of the Management Board.
Other identified employees are entitled to a variable
part of remuneration according to the category of
employee in the maximum amount of three to six
salaries. Key management shall be entitled to a variable
part of the performance benefit only in proportional
part to the actual period of employment (duration of the
term of office) of the Bank during the period to which the
variable part of the performance benefit relates.
The non-deferred part of variable remuneration is
paid no later than three months after the adoption of
the Annual Report of the NLB Group for the business
year to which the variable remuneration relates.
Variable remuneration part of payment of an identified
employee is awarded and paid in cash without deferral,
provided that the amount does not exceed EUR 50
thousand or/and is higher than one-third of his/her
The table below shows payments in presented periods:
total remuneration for each financial year, and if this is
remuneration is paid, and it is paid in proportional
permissible in accordance with the relevant regulation.
shares (in fifths), according to the relevant legislation.
If the variable remuneration part of payment of an
Short-term benefits include:
identified employee exceeds EUR 50 thousand or/and
monetary benefits (gross salaries, supplementary
is higher than one-third of his/her total remuneration
insurance, holiday allowances, and other bonuses),
for each financial year and if this is permissible in
non-monetary benefits (company cars, health care,
accordance with the relevant regulation, then at least
residential facilities, etc.).
50% of the variable remuneration must consist of
instruments. The part of the variable remuneration of
The reimbursement of costs comprises food allowances,
an identified employee consisting of instruments shall
travel expenses, and use of own resources.
be awarded and paid under the terms and conditions
in the valid
in instruments whose
value is based on the value of the share of NLB d.d. The
instrument gives its holder yields equal to the dividends
the NLB d.d.’s share gives its holder.
The deferred part of the variable part of the salary must
be deferred for a period of at least five years of the
day on which the non-deferred part of such variable
576
Payments to individual members of the Management Board
| in EUR | |||
| Member/Mandate | 2025 | 2024 | |
| Blaž Brodnjak | Short-term benefits: | ||
| 01.12.2012 | - gross salary and holiday allowance | 762,443 | 753,098 |
| - benefits and other short-term bonuses | 14,387 | 14,405 | |
| Costs refunds | 1,581 | 1,452 | |
| Long-term bonuses: | |||
| - other benefits | 3,055 | 2,904 | |
| - variable part of payments | 1,016,421 | 241,055 | |
| Total | 1,797,887 | 1,012,914 | |
| Peter Andreas Burkhardt | Short-term benefits: | ||
| 18.09.2013 | - gross salary and holiday allowance | 690,959 | 678,405 |
| - benefits and other short-term bonuses | 32,583 | 48,283 | |
| Costs refunds | 1,542 | 1,504 | |
| Long-term bonuses: | |||
| - other benefits | 17,874 | 2,904 | |
| - variable part of payments | 919,145 | 210,292 | |
| Total | 1,662,104 | 941,387 | |
| Archibald Kremser | Short-term benefits: | ||
| 31.07.2013 | - gross salary and holiday allowance | 727,943 | 718,973 |
| - benefits and other short-term bonuses | 48,732 | 35,699 | |
| Costs refunds | 2,323 | 1,434 | |
| Long-term bonuses: | |||
| - other benefits | 34,396 | 2,904 | |
| - variable part of payments | 957,546 | 229,865 | |
| Total | 1,770,940 | 988,875 | |
| Antonio Argir | Short-term benefits: | ||
| 28.04.2022 | - gross salary and holiday allowance | 504,870 | 453,128 |
| - benefits and other short-term bonuses | 56,483 | 56,206 | |
| Costs refunds | 1,480 | 1,431 | |
| Long-term bonuses: | |||
| - other benefits | 38,121 | 2,904 | |
| - variable part of payments | 120,195 | 73,114 | |
| Total | 721,148 | 586,783 |
The increase in remuneration paid to members of
the Management Board in 2025 was primarily driven
by the payment of deferred variable remuneration
relating to prior periods. In 2025, financial instruments
became payable for the first time after a deferral
period of three years and one month, covering the
financial years 2019, 2020 and 2021 (note 2.32.).
| in EUR | |||
| Member/Mandate | 2025 | 2024 | |
| Andrej Lasič | Short-term benefits: | ||
| 28.04.2022 | - gross salary and holiday allowance | 504,870 | 453,128 |
| - benefits and other short-term bonuses | 1,042 | 1,364 | |
| Costs refunds | 1,683 | 1,387 | |
| Long-term bonuses: | |||
| - other benefits | 3,055 | 2,904 | |
| - variable part of payments | 115,281 | 73,114 | |
| Total | 625,930 | 531,897 | |
| Hedvika Usenik | Short-term benefits: | ||
| 28.04.2022 | - gross salary and holiday allowance | 504,870 | 453,128 |
| - benefits and other short-term bonuses | 10,037 | 12,336 | |
| Costs refunds | 1,443 | 1,325 | |
| Long-term bonuses: | |||
| - other benefits | 3,055 | 2,904 | |
| - variable part of payments | 121,831 | 73,114 | |
| Total | 641,236 | 542,807 | |
| Reinhard Höll | Short-term benefits: | ||
| 03.06.2025 | - gross salary and holiday allowance | 297,229 | - |
| - benefits and other short-term bonuses | 29,004 | - | |
| Costs refunds | 807 | - | |
| Long-term bonuses: | |||
| - other benefits | 12,540 | - | |
| Total | 339,581 | - |
577
Payments to individual members of the Supervisory Board
578
Related-party transactions with subsidiaries, associates, and joint ventures
| in EUR thousands | ||||
| NLB Group | Associates | Joint ventures | ||
| 2025 | 2024 | 2025 | 2024 | |
| Loans issued | ||||
| Balance at 1 January | 12 | 10 | - | - |
| Increase | 101 | 119 | - | - |
| Decrease | (105) | (117) | - | - |
| Balance at 31 December | 8 | 12 | - | - |
| Deposits received | ||||
| Balance at 1 January | 10,333 | 6,168 | 1,596 | 1,451 |
| Effects of translation of foreign operations to presentation currency |
- | - | (4) | 4 |
| Increase | 8,854 | 6,753 | 11,409 | 3,338 |
| Decrease | (10,167) | (2,588) | (8,677) | (3,197) |
| Balance at 31 December | 9,020 | 10,333 | 4,324 | 1,596 |
| Interest expenses | - | - | (155) | (48) |
| Other financial assets | 6 | 7 | - | - |
| Other financial liabilities | 1,821 | 1,642 | - | - |
| Guarantees issued and loan commitments | 32 | 28 | - | - |
| Fee income | 9 | 8 | - | - |
| Fee expenses | (17,199) | (18,891) | - | - |
| Other income | 42 | 42 | 5 | 5 |
| Other expenses | (1,788) | (827) | - | - |
| Gains less losses on derecognition of financial assets/liabilities held for trading |
- | - | 4 | - |
579
580
Related-party transactions with major shareholder
with significant influence
The volumes of related-party transactions with major
shareholder are as follows:
581
The NLB Group and NLB disclose all transactions with
the major shareholder with significant influence. For
transactions with other government-related entities, the
NLB Group discloses individually significant transactions
with exposure above EUR 40 million and their business
accounts balances. No significant transactions were
recorded during the year 2025 and 2024.
| in EUR thousands | ||
| Effects in income statement | ||
| NLB Group and NLB | during the year | |
| 2025 | 2024 | |
| Interest income from loans | 12,807 | 16,364 |
| Fees and commissions income | 49 | 55 |
| Interest income from debt securities measured at amortised cost and | ||
| net valuation effects from hedge accounting | 621 | 2,151 |
582
9. Events after the Reporting Date
No events took place after 31 December 2025 that
would have had a materially significant influence on the
presented financial statements.
583
NLB Group Directory
Nova Ljubljanska banka d.d., Ljubljana
Trg republike 2
1000 Ljubljana, Slovenia
Tel: +386 1 476 39 00, +386 1 477 20 00
E-mail: [email protected]
www.nlb.si
Slovenian network
Area Branch Ljubljana
Trg republike 2
1000 Ljubljana, Slovenia
Area Branch Northwest and Central Slovenia
Mestni trg 1
1230 Domžale, Slovenia
Area Branch East Slovenia
Titova cesta 2
2000 Maribor, Slovenia
Area Branch Northeast Slovenia
Rudarska cesta 3
3320 Velenje, Slovenia
Area Branch Southeast Slovenia
Seidlova cesta 3
8000 Novo mesto, Slovenia
Area Branch Southwest Slovenia
Cesta Zore Perello - Godina 7
6000 Koper, Slovenia
Private Banking
Micro Enterprises
Mobile Banking
Small and Mid-Corporates
Central Slovenia
Northwest region
Ljubljanska cesta 62
1230 Domžale, Slovenia
Primorsko-Goriška region
Cesta Zore Perello - Godina 7
6000 Koper, Slovenia
Podravsko-Pomurska region
Titova cesta 2
2000 Maribor, Slovenia
Savinjsko-Koroška region
Kocenova 1
3000 Celje, Slovenia
Dolenjsko-Posavska region
Seidlova cesta 3
8000 Novo mesto, Slovenia
AGRO Segment
CSA & Cross-Border
Large Corporates
Institutional Investors
Investment Banking
and Custody
Trade Finance Services
584
Members of NLB Group
NLB Komercijalna Banka AD Beograd
Bulevar Mihajla Pupina 165v
11070 New Belgrade, Serbia
E-mail: [email protected]
www. nlbkb.rs
NLB Banka AD Skopje
Vodnjanska 1
1000 Skopje, North Macedonia
www.nlb.mk
NLB Banka a.d. Banja Luka
Milana Tepića 4
78000 Banja Luka, Republic of Srpska,
E-mail: [email protected] www.nlb-rs.ba
NLB Banka d.d. Sarajevo
Ul. Koševo br. 3
71000 Sarajevo, Bosnia and Herzegovina
www.nlb.ba
NLB Banka sh.a. Prishtina
Rr. Ukshin Hoti nr. 124
10000 Prishtina, Kosovo
www.nlb-kos.com
NLB Banka a.d. Podgorica
Bulevar Ivana Crnojevića 171
81000 Podgorica, Montenegro
www.nlb.me
NLB DigIT d.o.o. Beograd
Omladinskih brigada 90b
11070 New Belgrade, Serbia
www.nlbdigit.rs
NLB Lease&Go, leasing, d.o.o., Ljubljana
Flajšmanova ulica 3
www.nlbleasego.si
NLB Lease&Go d.o.o. Skopje
Vodnjanska 1
1000 Skopje, North Macedonia
www.nlbleasego.mk
NLB Lease&Go Leasing d.o.o. Beograd
Bulevar Mihajla Pupina 165v (prvi sprat)
www.nlbleasego.rs
NLB Car&Go d.o.o. Ljubljana
Šlandrova ulica 2
1231 Ljubljana - Črnuče, Slovenia
Mobil Leasing d.o.o.
Kovinska ulica 5
10000 Zagreb, Croatia
www.mobil-leasing.hr
NLB MUZA Cultural Heritage Management Institute,
Čopova ulica 3
www.nlb-muza.si
Prvi faktor d.o.o. v likvidaciji, Ljubljana
Slovenska cesta 17
Prvi faktor – faktoring d.o.o. Beograd – u likvidaciji
Bulevar Mihajla Pupina 165v
Prvi faktor d.o.o. u likvidaciji, Zagreb
Miramarska cesta 24
10000 Zagreb, Croatia
NLB InterFinanz AG in Liquidation, Zürich
Beethovenstrasse 48
8002 Zürich, Switzerland
NLB InterFinanz d.o.o. Beograd – u likvidaciji
NLB Skladi, upravljanje premoženja, d.o.o. Ljubljana
Tivolska cesta 48
www.nlbskladi.si
NLB Fondovi a.d. Beograd
Vladimira Popovića 6, A301
www.nlbfondovi.rs
NLB Fondovi AD Skopje
Blvd. Partizanski odredi 14A-1/2
www.nlbfondovi.mk
Bankart d.o.o. Ljubljana
Celovška cesta 150
www.bankart.si
LHB Aktiengesellschaft, Frankfurt am Main
Silberbornstrasse 14
D-60320 Frankfurt, Germany
PRO-REM d.o.o. – v likvidaciji
Čopova 3
www.nlbrealestate.com
585
NLB REAL ESTATE d.o.o. Podgorica
Bul. Džordža Vašingtona 102,
I. sprat/20
81000 Podgorica, Montenegro
www.nlbrealestate.com
NLB REAL ESTATE d.o.o. Beograd
NLB Srbija d.o.o. Beograd
www.nlbsrbija.co.rs
NLB Crna Gora d.o.o. Podgorica
Bulevar Džordža Vašingtona 102,
II sprat/38
NLB REAL ESTATE d.o.o. Ljubljana
Čopova 3
586
Definitions and Glossary of Selected Terms
AC
Amortised Cost
ACFE
Association of Certified Fraud Examiners
AI
Artificial Intelligence
ALCO
Asset and Liability Committee
ALM
Asset and Liability Management
ALMM
Additional Liquidity Monitoring Metrics
AML/CTF
Anti-Money Laundering and Counter-Terrorism
Articles of Association
Articles of Association of the NLB d.d.
Additional Tier 1 capital
AuM
Assets under Management
BAM
Bosnian Convertible Mark
BCM
Business Continuity Management
BCP
Business Continuity Plans
BEV
Battery electric vehicles
BIA
Business Impact Analysis
BoS
Bank of Slovenia
bps
Basis Points
BPV
Basis Point Value
BSCC
British-Slovenian Chamber of Commerce
CB
Central Bank
CBA or CA
Collective bargaining agreements
CBCR
Country-by-Country Reporting
CBR
Combined Buffer Requirement
CCF
Credit Conversion Factor
CCYB
Countercyclical Capital Buffer
CEE
Central Eastern Europe
CEO
CER
Sustainable Business Network of Slovenia
CET1
Common Equity Tier 1 capital
CEU
Energy Efficiency Centre
CFO
Chief Financial Officer
CGPO
Chief Group Governance, Payments and Innovations
Officer
Cost-to-Income Ratio
CISO
Chief Information Security Officer
CMO
Chief Marketing Officer
CoR
Cost of Risk
CRD
Capital Requirements Directive
CRE
CRM
Customer Relationship Management
CRO
Chief Risk Officer
CRR
Capital Requirements Regulation
CSA
Credit Support Annex
587
CSD
Central Security Depository
CSR
Corporate Social Responsibility
CSRD
Corporate Sustainability Reporting Directive
CTO
Chief Transformation Officer
CVA
Credit Value Adjustments
DAC 6
Council Directive 2011/16/EU
DAIG
Data and AI Governance Sector
DEI
Diversity, equity and inclusion
DGS
Deposit Guarantee Scheme
DMA
Double Materiality Assessment
DORA
Digital Operational Resilience Act
DPO
Data Protection Officer
DT
Deferred Tax
DTA
Deferred Tax Asset
DWH
Data Warehouse
EAD
Exposure at Default
EAP
Employee Assistance Programme
EBA
European Banking Authority
EBRD
European Bank for Reconstruction and Development
ECB
European Central Bank
ECL
Expected Credit Losses
ECRA
Enterprise Compliance Risk Assessment
EDWH
Enterprise Data Warehouse
EEA
European Economic Area
EF
Emission Factor
EFRAG
European Financial Reporting Advisory Group
EIB
European Investment Bank
EPC
Energy Performance Certificate
EPS
Earnings Per Share
ESEF
European Single Electronic Format
E&S
Environmental and Social
ESG
Environmental, Social and Governance
ESMS
Environmental and Social Management System
ESRS
European Sustainability Reporting Standards
EU
European Union
EURIBOR
Euro Interbank Offered Rate
EU Taxonomy
Regulation (EU) 2020/852
EV
Electric vehicle
EVE
Economic Value of Equity
EWS
Early Warning System
FATCA
Foreign Account Tax Compliance Act
FCA
Financial Conduct Authority
FDI
Foreign Direct Investment
FED
Federal Reserve
FTP
Fund Transfer Pricing
FURS
Financial Administration of the Republic of Slovenia
FVOCI
Fair Value Through Other Comprehensive Income
FVTPL
Fair Value Through Profit or Loss
588
FX
Foreign Exchange
GAR
Green Asset Ratio
GBF
Green Bond Framework
GDP
Gross Domestic Product
GDPR
General Data Protection Regulation
GDR
Global Depositary Receipts
GEFF
Green Economy Financing Facility
General Meeting of Shareholders of NLB d.d.
GFANZ
Glasgow Financial Alliance for Net Zero
GGB
Government Guaranteed Bonds
GHG
Greenhouse gases
GPA
General Provisions of the Agreement
GRI
Global Reporting Initiative – Sustainability Reporting
Standards
GWP AR5
Global warming potential – Fifth Assessment Report
HEV
Hybrid electric vehicles
HHI
Herfindahl-Hirschman Index
HR
Human Resources
HQ
Headquarters
HQLA
High-quality liquid assets
HVAC
Heating, Ventilation and Air Conditioning
IBOR
Interbank Offered Rate
ICAAP
Internal Capital Adequacy Assessment Process
ICE
Internal Combustion Engine Vehicle
ICMA
International Capital Market Association
ICT
Information and Communication Technology
IEA
International Energy Agency
IFRS
International Financial Reporting Standards
Institute Jožef Stefan
ILAAP
Internal Liquidity Adequacy Assessment Process
ILO
International Labour Organization
IPCC
Intergovernmental Panel on Climate Change
IRB
Internal ratings-based
IRO
Impacts, risks and opportunities
IRRBB
Interest Rate Risk in the Banking Book
IRS
Interest Rate Swaps
ISDA
International Swaps and Derivatives Association
ISIN
International Securities Identification Number
IT
Information Technology
JRC
Joint Research Centre
JST
Joint Supervisory Team
KB
Komercijalna Banka
KDD
Central Securities Clearing Corporation
KPI
Key Performance Indicator
KYC
Know Your Client
LCP
Liquidity Contingency Plan
LCR
Liquidity Coverage Ratio
LECL
Lifetime Expected Credit Losses
LGD
Loss Given Default
589
LIA
Legitimate interest assessments
LIBOR
London Interbank Offered Rate
LJSE
Ljubljana Stock Exchange
LPD
Lifetime Probability of Default
LRE
Leverage Ratio Exposure
LSE
London Stock Exchange
Loan-to-Deposit Ratio
LTI
Long-Term Incentive
LULUCF
The Regulation on land, land use change and forestry
(EU) 2018/841
M&A
Mergers and Acquisitions
Management Board or MB
Management Body of NLB d.d.
MDA
Maximum Distributable Amount
MHEV
Mild hybrid
MIGA
Multilateral Investment Guarantee Agency
MREL
Minimum Requirement of Own Funds and Eligible
NACE
Statistical Classification of Economic Activities in the
European Community
NECP
National Energy and Climate Plan
NFRD
Non-Financial Reporting Directive (2014/95/EU)
NGFS
Network for Greening the Financial System
NGP
Next Generation Platform
NGW
Negative Goodwill, i.e. Gains from Bargain Purchase
NII
Net Interest Income
NLB or the Bank
NLB d.d.
NPE
Non-Performing Exposures
NPL
Non-Performing Loans
NPS
Net Promoter Score
NPV
Net Present Value
NSFR
Net Stable Funding Ratio
NZBA
Net-Zero Banking Alliance
NZE
Net zero emissions
OBM
Operating Business Margin
OCI
Other Comprehensive Income
OCR
Overall Capital Requirement
OECD
Organisation for Economic Co-operation and
Development
OHS
Occupational health and safety management system
O-SII
Other Systemically Important Institutions
OU
Organisational Units
PCAF
Partnership for Carbon Accounting Financials
PHEV
Plug-in hybrid electric vehicle
pp
Percentage Point(s)
P2G
Pillar 2 Guidance
P2R
Pillar 2 Requirements
PPA
Power Purchase Agreement
PMI
Purchasing Managers’ Index
POCI
Purchased or Originated Credit-Impaired
POS
Point of Sale
PSD2
Payment Services Directive
590
RCP
Representative Concentration Pathway
RE
REAM
Real Estate Asset Management
RES
Renewable Energy Sources
RICO
RICS
Royal Institution of Chartered Surveyors
ROA
Return on Assets
ROE
Return on Equity
RORAC
Return on Risk-Adjusted Capital
RoS
Republic of Slovenia
ROTE
Return on Tangible Equity
RRE
RSD
Serbian dinar
RTSR
Relative Total Shareholder Return
RWA
Risk-Weighted Assets
SBITOP
Slovenian Blue-chip Index
SBTi
Science-based targets
SDA
Slovenian Directors’ Association
SEE
South-Eastern Europe
SEPA
Single Euro Payment Area
SES
Serbian Association of Economists
SICR
Significant Increase of Credit Risk
SME
Small and Medium-sized Enterprises
SPPI
Solely Payment of Principal and Interest
SREP
Supervisory Review and Evaluation Process
SSH
Slovenian Sovereign Holding
SSM
Single Supervisory Mechanism
STI
Short-Term Incentive
STR
Suspicious Transaction Report
Supervisory Board or SB
T1
Tier 1
tonnes of CO
equivalent
TCR
Total Capital Ratio
TCFD
The Group
tNPS
Transactional Net Promoter Score
TRC
Total Rental Costs
TREA
Total Risk Exposure Amount
TSCR
Total SREP Capital Requirement
UN
United Nations
UNCAC
United Nations Convention against Corruption
UNEP FI
United Nations Environment Programme Finance
Initiative
UN FPA
United Nations Population Fund
UNGC
United Nations Global Compact
UN PRB
United Nations Principles for Responsible Banking
UN PRI
United Nations Principles for Responsible Investment
UN SDG
United Nations Sustainable Development Goals
VAT
Value Added Tax
591
WLTP
Worldwide Harmonized Light Vehicles Test Procedure
Works Council
Works Council of NLB d.d.
ZBan-3
Slovenian Banking Act
ZEO
Zero-energy building
ZGD-1
Companies Act (Zakon o gospodarskih družbah)
ZGD-1M
Companies Act (Zakon o gospodarskih družbah) -
Amendment M
ZPIZ
Pension and Disability Insurance Institute of Slovenia
ZTFI-1
Market in Financial Instruments Act
ZVKNNLB
Slovenian Act for Value Protection of Republic of
Slovenia’s Capital Investment in Nova Ljubljanska banka
d.d., Ljubljana
ZZPri
Whistleblower Protection Act
EDUARD ČEHOVIN
Seeing the Unseen, 2026
Digital design. An AI tool was not
used to create this design.
Cover artwork
The cover artwork was created for
the Annual Report, reflecting the
inspiration for success that represents
the fundamental moment of any
strategic or creative endeavour
– when clear objectives take
precedence over uncertainty. It drives
decisive action, reinforces discipline,
and converts sustained efforts into
tangible outcomes.
The artwork reflects the concept of
the unseen: a dynamic environment
of emerging potential in which the
form and meaning develop over time.
Through the evolution, a structured
and forward-looking vision takes
shape, conveying clarity, stability,
and future readiness.
593
NLB d.d., Ljubljana
nlb.si
NLB d.d.
Production:
Saatchi & Saatchi Ljubljana
Photographs:
Primož Lukežič, Matko Mioč
All rights reserved: NLB d. d., Ljubljana
Ljubljana, April 2026
NLB Group is committed to safeguarding the environment and to reducing printing and paper usage in our every process. Leading by example, this report is prepared in digital form
only. We invite our stakeholders to join us in our safeguarding efforts and not print any copy of this report.