Zensar Technologies Ltd. — Investor Presentation 2021

Jun 15, 2021

Registered Office : Zensar Technologies Limited Zensar Knowledge Park, Plot No. 4, MIDC Kharadi,

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Off Nagar Road, Pune 411014, India. Tel: +91 (20) 6607 4000, 27004000 Fax: +91 (20) 6605 7888, CIN: L72200PN1963PLC012621

June 15, 2021

BSE Limited

Corporate Service Department, 1[st] Floor, P. J. Towers, Dalal Street, Mumbai 400 001

Fax: (022) 2272 2039/2272 3121

Scrip ID: ZENSARTECH Scrip Code: 504067

The National Stock Exchange of India Ltd.

Exchange Plaza, 3[rd] floor, Plot No. C/1, ‘G’ block, Bandra Kurla Complex, Bandra (E), Mumbai 400 051

Fax: (022) 26598237/26598238

Symbol: ZENSARTECH Series: EQ

Sub: Disclosure under Regulation 30(6) of SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015

Dear Sir/Madam,

In continuation to our letter dated June 9, 2021, please find enclosed herewith the Investor’s Presentation which will be made during RPG Annual Investor Conference 2021.

Kindly take the same on record.

Thanking you,

Yours faithfully,

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www.zensar.com

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Zensar Technologies

RPG Annual Investor Conference Presentation

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Company

An

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Strong Company Culture

Solid foundation of capabilities and rich ethos

Living Digital

Early adopter of digital. Key processes and functions are mobile-first and cloud-first

Who we are

We are a young digital native firm on the path to being a cloud-native, experience-led engineering organization.

Integrated Digital Experience

Evolved service line supported by targeted mergers and acquisitions

Strong War Chest

EBITDA (29.9%YoY ↑ ), strong cash position ($160M+), zero debt

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How the market ecosystem is evolving

1

Digital-led acceleration

Accelerated adoption of cloud, big data, and digital platforms Focus on security and data protection

Digital transformation focusing on enterprise core

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2

Disrupt to stay relevant

3

Follow the money

Tech spend driven across CIO/CDO/CMO organizations

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4

New-age digital-native competition with high speed-to-market

Redefining business models

Future of work

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High demand leading to a shortage of digital and engineering skills

Hybrid model of working

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How we are aligning to the future

How the market Imperatives is evolving for Zensar Digital-led acceleration Experience-led engineering services Drive speed and efficiency for clients Disrupt to stay relevant High-resolution services in experience-toengineering-to-infrastructure Follow the money Strengthen capabilities with hyper-scalers Future of work Expand talent pool, skills transformation

Strategic Growth Opportunities We will organize company resources, investments and alliances around these focus areas of market opportunity: Experience Services Advanced Engineering Services Data Engineering and Analytics Application Services Foundation Services

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Our Strategic Growth Opportunities (SGOs)

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Experience Services

Seamless delivery of strategy, design, prototype and production of customer experience (CX) platforms and products

Advanced Engineering Services

Cloud-native and fullstack, high-velocity advanced engineering services to address business-critical digital needs

Data Engineering and Analytics

Expert services addressing full gamut of increasingly cloud-based big data needs for customers, advanced analytics, and AI/ML services

Application Services

Full-lifecycle services addressing application management needs of larger organizations

Foundation Services

Help enterprises design, create, and maintain their infrastructure. Provide an interconnected foundation for digital transformation

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Within each SGO, we will have multiple playbooks which act as service propositions and solutions targeted towards specific customer needs and market opportunities

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We are doubling down on our key verticals

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Vertical Hi-Tech and Banking, Financial Consumer Services
Manufacturing Services, Insurance
(BFSI)
Proliferating Industry 4.0 in Micro-vertical focus, Driving technology
manufacturing and target Tier-1 clients, lead innovations and digital
Focus
helping tech leaders in with domain capabilities, solutions for organizations
implementing as-a- new client acquisition led focused on the consumer
service models by experience, digital
engineering, analytics
Large capital markets firm,
Large aerospace OEM, Leading consumer
Representative Global science and Large global assets servicing entertainment platform,
Wins firm, Large global bank
chemical company global consumer giant
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…and continuing to grow our primary markets.

US

• 69.6% of revenue*

• Verticalized go-to-market

• Roster of large-cap customers

• Strong field teams

• Nearshore delivery in Mexico

UK & EU

• 18.6% of revenue

• Experience & Engineering led new logo wins

• Select expansion into EU for customer acquisition and nearshore delivery

South Africa

• 11.8% of revenue

• Leading market presence with top-tier customers across verticals

• Track-record of digital

• innovation and engineering

*** Revenue contribution based on Q4FY21 results**

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We are sharpening our focus With this approach we are delivering real customer impact and our market traction is positive*

• While we continue to build upon our current momentum in Application Services and Digital Foundation Services

Experience Services

We continue to combine design, strategy, experience, marketing and engineering

Impact: Rapid digital product delivery and launch, CX transformation

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Advanced Engineering Services

We continue to build high velocity cloudnative engineering teams

Impact: Transformed enterprise agility

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Data Engineering and Analytics

We continue to integrate data capability, and connect engineering with experience

Impact: Integrated data capability to drive transformation

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Customer Story: Experience Services

Re-engineering customer experience for leading media conglomerate

Our client’s vision was to create the most immersive and engaging digital experience in the UK. Deeply embedded within their product, technology and brand teams, our role was to define the customer strategy and bring a brand-new digital experience to life in a customer-centric way to drive increased experiences and conversion

Strategic alignment across all lines of business

Uplift in key product journeys

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Customer Story: Experience Services

The first virtual, global auction of its kind

$46 million in sales with seven artist records

We created an auction experience— from show flow, technology, and communications to on-air and in-room design. In the end, the event not only achieved a financially successful auction of unprecedented proportions but also established this historic art institution as innovators in a centuries old marketplace

Click to add text Click to add text

Four global locations bidding simultaneously, coordinated across three channels

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Customer Story: Advanced Engineering Services

40%

increase in order allocations with optimized algorithms

Enhanced picking productivity by 15%

1.5M orders in a single peak day

Department store supply chain transformation

We helped convert a major retailer’s legacy system to a cloud warehouse management system using a combination of existing and customized IPs. The result created significant improvements to their operations at scale and gave them a new business model and a platform that is ready for the future

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15-Jun-21

Customer Story: Advanced Engineering Services

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25% increase in efficiency

30% increase in savings

25% reduction in drop-off rates

Experience-led digital transformation at scale

We partnered with a multinational financial services corporation to implement a single, global CXP platform. The product, technology and business teams along with partners were able to leverage the implemented low code solutions and reusable components to improve their go-to-market speed

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Customer Story: Experience Design & Engineering

Reimagining the web experience for a leading South African bank

We improved our client’s customer experience. Working alongside the client and leading with our multidisciplinary teams, we upskilled and improved ways of working, which enabled the creation of a modern agile digital product engineering organization, adopting an approach to rapidly launch features and maximize business value

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25%
increase in
returning
customers
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70%
Customers
digitally onboarded
and serviced
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Customer Story: Experience Design & Engineering

Designed an immersive world of gaming experience

We built one of the largest client specific Gaming studios for an online gaming software development leader and re-engineered the gaming engine through AI/ML technologies to rapidly launch enhanced features and augment player experience

50+ games developed and supported 100+ games across geographies

30% Reduction in development cost per game

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Mobile network service provider

Sentiment Analytics and ML algorithms enabling faster customer service and improved experience, resulting in significant cost savings

Data Engineering and Analytics Case Studies

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Global intergovernmental organization Conversational analytics for grants management and reporting resulted in 99% award utilization with 30% faster deployment for field positions

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Our operationalizing strategy We will execute our strategy by focusing on four key areas that provide operational thrust.

Sales transformation 1 for growth

Invest in a demand generation engine, build strong sales muscle, revamp hunting function to drive new customers

Partnerships with leading product 2 and platform companies

Drive 360 ° relationships with leading product and platform companies, continue to invest in partnerships with hyperscalers

Talent transformation Mergers and 3 (cloud, data, engineering) 4 acquisitions

Modernize company competency with a focus to enhance internal talent skills, expand talent pool and transform hiring

SGO driven M&A – Tuck-in acquisitions to augment specific growth areas

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Leadership augmentation

Onboarded Global Head of Consumer Services and Global Head of Salesforce practice

Talent transformation

Infusing talent and building capability in Advanced Engineering Services Strengthening talent pool by future skilling

Building on our strategy We are sharpening our capabilities and investments around our SGOs.

Mergers and acquisitions

Recent acquisition of M3bi augments Zensar’s momentum in data engineering, analytics and advanced engineering services

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Our path forward

We will realize our growth and value for an expanded customer base by crystallizing our services and offerings and transforming how we target opportunities.

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Crystallize and rewire core capabilities and services

Transform sales enablement to accelerate deal wins

Expand and enable new customer acquisitions

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Thank you

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