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Wishpond Technologies Ltd. — Management Reports 2025
Nov 26, 2025
47681_rns_2025-11-25_eec9ad93-69df-4bf5-a0d3-a2d0c4a42b45.pdf
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wishpond
Wishpond Technologies Ltd.
Management's Discussion & Analysis ("MD&A")
For the three and nine months ended September 30, 2025
All amounts herein are in Canadian Dollars unless otherwise stated.
INTRODUCTION
This Management Discussion and Analysis of the results of operations, cash flows and financial position ("MD&A") was prepared by Management of Wishpond Technologies Ltd. (formerly Antera Ventures I Corp.), ("Wishpond" or the "Company") and approved by the Board of Directors of the Company (the "Board"). References in this MD&A to "Wishpond", the "Company", "us", "we", and "our" mean Wishpond Technologies Ltd. unless the context otherwise suggests.
This MD&A discusses material changes in the Company's financial condition, financial performance and cash flows for the three and nine months ended September 30, 2025. Such discussion and comments on the Company's liquidity and capital resources should be read in conjunction with the Company's condensed interim consolidated financial statements (the "Financial Statements") and related notes for the corresponding periods, which have been prepared in Canadian dollars using International Financial Reporting Standards and International Accounting Standards as issued by the International Accounting Standards Board and Interpretations (collectively "IFRS Accounting Standards").
Management is responsible for ensuring that processes are in place to provide sufficient knowledge to support the representations made in the annual filings. The Board of Directors provides an oversight role regarding all public financial disclosures by the Company and has reviewed this interim MD&A and the accompanying financial statements.
Investors should be aware of the inherent limitations of certifying officers of a venture issuer to design and implement, on a cost-effective basis, appropriate Disclosure Controls and Procedures and Internal Controls over Financial Reporting defined in NI 52-109. Such limitations may result in additional risks to the quality, reliability, transparency, and timeliness of interim and annual filings and other reports provided under securities legislation.
This MD&A is dated and approved by the Board as of November 25, 2025.
FORWARD-LOOKING STATEMENTS
Certain statements in this MD&A may constitute forward-looking statements, including those identified by the expressions such as "anticipate", "believe", "estimate", "expect", "foresee", "intend", "plan", or similar expressions to the extent that they relate to the Company or its management. The forward-looking statements are not historical facts but reflect the Company's current assumptions and expectations regarding future events. Forward-looking statements in this MD&A include but are not limited to statements regarding subscriber additions, the variability of the revenues going forward, anticipated market trends and technology adoption by customers and industry peers, anticipated growth in revenue and expenses, the potential impacts of additional expenditures on revenue growth rates, the sufficiency of cash on hand, the Company's ability to obtain the financing necessary to continue operations, the Company's ability to obtain additional financing, the success or realization of any of the Company's patent applications, the success of the Company's White-Label Reseller Program, the success of negotiations, collaborative efforts or agreements entered into between the Company and third parties, including creditors and lenders, the ability of the Company's credit facility renewal to adequately fund the Company's operations, the execution of management's cost-reduction and liquidity plans, the anticipated timing and outcome of the Company's ongoing financing initiatives, and all matters relating to the proposed spin-out of SalesCloser, including the ability of the parties to negotiate and execute a definitive agreement, successfully complete the Bridge Financing and obtain required approvals. There can be no assurance that such statements will prove to be accurate, and actual results and future events may differ materially from those anticipated in such statements. These forward-looking statements are subject to a number of risks and uncertainties that could cause actual results or events to differ materially from current expectations and assumptions.
Forward-looking statements are inherently subject to numerous risks and uncertainties, many of which are beyond the Company's control, and actual results may differ materially from those expressed or implied in such statements. These risks and uncertainties include, but are not limited to: risks relating to liquidity and the Company's ability to continue as a going concern; the Company's ability to obtain required financing on acceptable terms or at all; risks associated with the forbearance arrangement with the senior lender and the ability to finalize an updated forbearance letter; risks relating to the potential sale of certain assets of Viral Loops, the proposed spin-out transaction, including the ability to satisfy any required or applicable conditions, complete required financings, secure regulatory and stock exchange approvals, and the possibility that the Proposed Transaction is not completed, operational and market risks affecting the Company's products, customers and industry; and other risks. Please see the "Risks & Uncertainties" section in this document for a discussion of these and other risks. Readers are cautioned not to place undue reliance on forward-looking statements. Management undertakes no obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise, except as required by applicable law.
COMPANY OVERVIEW
The Company is a provider of AI-enabled marketing and sales solutions. As of September 30, 2025, the Company had approximately 167 full-time employees and contractors globally.
The Company's vision is to create a fully autonomous AI-enabled platform that streamlines the entire customer acquisition journey, from lead generation and engagement to deal closure, enabling businesses to scale cost-effectively while driving higher conversions. Wishpond offers an all-in-one marketing suite that integrates AI-driven tools such as an AI Website Builder, AI Email Automation, and SalesCloser AI ("SalesCloser"), a conversational AI-based virtual sales agent that leverages generative AI to conduct personalized sales calls and product demos, increasing efficiency, reducing costs, and enhancing customer satisfaction. With a focus on innovation, Wishpond has filed multiple patent applications in conversational AI, reinforcing its leadership in AI-enabled marketing automation.
The Company serves small-to-medium-sized businesses across various industries, providing a powerful yet cost-effective alternative to fragmented marketing solutions. Wishpond employs a Software-as-a-Service ("SaaS") business model, generating most of its revenue from subscription-based recurring revenue, which ensures strong revenue predictability and cash flow visibility while continuously expanding its AI capabilities.
Wishpond has been selling its products based on a sales engine that has delivered predictable revenue and growth since 2017. To this end, management has developed a proprietary process that provides systematic lead generation and a targeted strategy for nurturing and closing sales leads successfully. Wishpond's sales cycle is relatively short with the majority of sales closing in two or three weeks. Therefore, the sales pipeline is continually being replenished. In addition to the outbound sales team, Wishpond has an inbound sales team devoted to attracting, nurturing, and converting incoming leads from multiple sources such as targeted ads, its website, blog, social media channels, webinars, etc.
The Company's common shares trade on the TSX Venture Exchange (the "Exchange") under the symbol "WISH" as a Tier 1 technology issuer and on the OTCQX Best Market under the ticker "WPNDF".
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OPERATIONAL HIGHLIGHTS
Significant developments for the nine months ended September 30, 2025
Product development and operations
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On January 9, 2025, the Company announced that it filed a non-provisional utility patent application, entitled “Enhanced State Manager In a Virtual AI Representative”, for the enhanced state manager technology within its SalesCloser virtual AI agents. This technology is expected to improve the ability of AI systems to manage complex, real-world conversations, addressing challenges such as interruptions, tangential topics, and premature conversation endings. This is Wishpond’s second patent application related to SalesCloser’s virtual AI agents.
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On January 9, 2025, the Company announced. the resignation of Nick Steeves, Vice President of Partnerships and formerly General Manager of Wishpond’s subsidiary, PersistIQ, Inc. (“PersistIQ”). His last day with the Company was January 16, 2025.
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On February 6, 2025, the Company announced that it filed a non-provisional utility patent application, entitled “Human Takeover in a Virtual AI Representative”, for its human takeover technology which allows human operators to seamlessly assume control of a call from an automated AI call agent when necessary. This innovation bridges the gap between AI-driven interactions and human oversight, ensuring smooth and contextually rich customer experiences.
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On February 6, 2025, the Company announced that the ongoing uncertainty surrounding U.S.-Canada trade relations are expected to have no material impact on the Company’s business.
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On February 25, 2025, the Company announced the launch of its SalesCloser AI White-Label Reseller Program (the “White-Label Reseller Program”), allowing agencies and businesses to brand and resell the Company’s AI-powered sales solution as their own. Under the White Label Program, companies are expected to be able to enhance their brand identity, expand sales service offerings, and increase customer loyalty using Wishpond’s advanced SalesCloser technology. In the view of management of the Company, the White-Label Reseller Program is expected to drive new revenue streams for Wishpond by expanding the market reach of SalesCloser and accelerating its adoption.
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On March 27, 2025, the Company announced a collaboration agreement with Venops Inc. (“Venops”), a leader in healthcare regulatory compliance and consulting services, to market and sell Wishpond’s AI-powered SalesCloser platform, white-labeled as “Provencis”, to clients in the medical industry. With a network of over 1,000 medical clinics, Venops brings extensive professional and industry reach, combining its deep expertise in healthcare compliance with Wishpond’s innovative AI technology. This collaboration aims to revolutionize how businesses in the medical sector engage with prospects and drive sales.
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On May 21, 2025, the Company announced that its SalesCloser platform, an AI-enabled sales agent, achieved a key milestone with $1 million in Annual Recurring Revenue (“ARR”). This milestone reflects the growing demand for AI-driven sales automation solutions and the scalability of the Company’s platform.
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On August 21, 2025, the Company announced that it filed a non-provisional utility patent application, entitled ‘Self-Testing in a Virtual AI Representative’, which enables a virtual AI agent
to undergo rigorous pre-engagement simulations before interacting with real users. This innovation in self-testing technology represents a significant step forward in AI reliability, ensuring seamless and accurate interactions with users from the outset. This marks the fourth patent application Wishpond has filed, underscoring the Company's commitment to innovation in AI-driven sales and marketing automation.
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On September 4, 2025, the Company announced that it filed three new non-provisional utility patent applications in connection with its AI-enabled sales platform, SalesCloser. These three filings bring Wishpond's total patent applications to seven, reinforcing the Company's commitment to advancing autonomous, human-like AI sales agents that deliver higher reliability, productivity and conversion outcomes. The three patent applications consisted of the following:
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A Conversational AI Assistant for Dynamic Agent Sequence Building, which enables users to design and manage AI voice agents via a chat-based workflow builder that accepts uploads, provides visual layouts, revision history and simulation mode to accelerate deployment.
- Adaptive Voicemail and IVR Detection for AI-Driven Call Automation, which empowers outbound AI agents to detect live humans, voicemail or IVR menus in real time, and then choose whether to deliver a message, disconnect or navigate to a human, improving call-campaign efficiency.
- An AI-Driven Conversational Appointment Scheduling System, which allows the AI agent to connect with calendar systems during live conversation, propose and confirm times, handle rescheduling, thereby eliminate scheduling friction and shorten sales cycles.
Credit facility renewal
- On August 26, 2025, the Company successfully renewed its revolving operating line with National Bank of Canada with a maximum limit of $5 million. The amended facility includes a revised borrowing base calculation that reduced the Company's borrowing capacity compared to prior terms and resulted in non-compliance with an existing covenant at the renewal date. The lender provided a cure period through October 25, 2025.
Foreign exchange forward contracts
- On April 2, 2025, the Company entered into foreign exchange forward contracts to hedge against currency fluctuations. These contracts enable the Company to exchange a total of $450,000 USD to Canadian dollars at a rate of 1.4226. The contracts are structured in three tranches of $150,000 USD each, with maturities on April 30, 2025, May 30, 2025, and June 30, 2025, respectively.
- On July 30, 2025, the Company entered into foreign exchange forward contracts to hedge against currency fluctuations. These contracts enable the Company to exchange a total of $300,000 USD to Canadian dollars at a rate of 1.371. The contracts are structured in three tranches of $100,000 USD each, with maturities on August 29, 2025, September 29, 2025, and October 31, 2025, respectively.
- On September 25, 2025, the Company entered into foreign exchange forward contracts to hedge against currency fluctuations. These contracts enable the Company to exchange a total of $600,000 USD to Canadian dollars at a rate of 1.3843. The contracts are structured in three tranches of $200,000 USD each, with maturities on October 31, 2025, November 28, 2025, and December 31, 2025, respectively.
Events subsequent to September 30, 2025
Proposed spin-out of SalesCloser
- On November 4, 2025, the Company entered into a non-binding letter of intent ("LOI") with G2M Cap Corp. and 1560320 B.C. Ltd. (dba "SalesCloser"), a wholly owned subsidiary incorporated subsequent to September 30, 2025, regarding a proposed reverse takeover transaction (the "Proposed Transaction"). If completed, the Proposed Transaction would result in SalesCloser becoming the primary business of a new publicly listed entity on the Exchange (the "Resulting Issuer"). Under the proposed structure, the Company would receive 22,750,000 shares in the capital of the Resulting Issuer ("Resulting Issuer Shares") at a deemed value of $0.75 per Resulting Issuer Share, representing an expected ownership of approximately 68% at closing of the Proposed Transaction. The Proposed Transaction is intended to allow Wishpond to reduce competing resource demands, improve cash flow, and focus on advancing its core marketing technology platform, while the Resulting Issuer would pursue dedicated funding as an independent entity. If the Proposed Transaction is completed, management expects that Wishpond will retain control of the resulting issuer under IFRS 10; however, a final assessment will be performed after execution of the definitive agreement and closing of the Proposed Transaction. Completion of the Proposed Transaction remains subject to negotiation and execution of a definitive agreement, completion of the related financings, shareholder approvals, Exchange approval, lender consent, and other customary closing conditions. In connection with the Proposed Transaction described above, SalesCloser also commenced a bridge financing (the "Bridge Financing") through the issuance of unsecured, non-interest-bearing convertible promissory notes (the "Notes"). The Notes mature in 2028 and are expected to automatically convert into common shares of SalesCloser at a price of $0.60 per share immediately prior to the closing of the Proposed Transaction, with such shares to be exchanged for Resulting Issuer Shares on a one-for-one basis. If the Proposed Transaction is not completed, the Notes will remain outstanding as unsecured debt of SalesCloser with no conversion features.
Foreign exchange contracts
- On November 6, 2025, the Company entered into foreign exchange forward contracts to hedge against currency fluctuations. These contracts enable the Company to exchange a total of $450,000 USD to Canadian dollars at a rate of 1.40. The contracts are structured in three tranches of $150,000 USD each, with maturities on January 30, 2026, February 27, 2026, and March 30, 2026, respectively.
Letter of intent for potential asset sale
- On November 21, 2025, the Company signed a non-binding LOI with an arm's-length third party regarding a potential sale of certain assets of the Viral Loops business. The LOI is subject to due diligence, negotiation of a definitive agreement, and receipt of all required consents and approvals.
Credit facility
- On November 24, 2025, the Company received confirmation from its senior lender of its intention to extend the existing forbearance period and covenant cure timeline to the end of December 2026. The Company and its lender are continuing to work toward finalizing an updated forbearance and reservation of rights letter. The final terms and conditions of the extension remain subject to the lender's internal processes. There is no certainty that the parties will enter into an updated forbearance and reservation of rights letter, and the lender is under no obligation to do so.
Management expects that the extension, if and once finalized, will provide additional time to continue executing its liquidity plan, including disciplined cost management and the evaluation of financing and strategic alternatives to improve financial flexibility. These conditions represent a material uncertainty that may cast significant doubt on the Company's ability to continue as a going concern.
Shareholder loan
- On November 25, 2025, the Company entered into a loan agreement with Malek Holdings Ltd. (the "Loan"), a significant shareholder of the Company, for proceeds of $200,000. The loan is unsecured and bears interest at Canadian prime rate plus 2.0% per annum, with a maturity date of 12 months from the effective date of the Loan (the "Maturity Date"). The Loan will become repayable upon the earlier of a qualifying divestiture generating at least $1,000,000 in gross cash proceeds or the Maturity Date and is subordinated to the Company's obligations to its senior lender. The funds will be used to support working capital and short-term liquidity requirements.
BUSINESS OUTLOOK
For 2025, Wishpond's focus has been on improving profitability, strengthening its core marketing technology platform, and advancing the transition of its product suite toward higher-value, AI-focused solutions. The Company has also made progress in streamlining its operations, improving gross margins, and enhancing the efficiency of its internal processes.
Subsequent to quarter-end, the Company announced a proposed spin-out transaction involving SalesCloser, as described in the "Subsequent Events" section of this MD&A. Regardless of whether the Proposed Transaction is completed, Wishpond remains focused on enhancing its core platform, supporting the performance of its existing product suite, and driving sustainable improvements in margins and financial flexibility. Management continues to prioritize disciplined cost management, targeted innovation, and initiatives intended to position the Company for future growth.
Management's key goals for 2025 are as follows:
- Accelerate organic revenue growth and increase Monthly Recurring Revenue(1).
- Increase utilization of SalesCloser in internal sales processes to drive sales of Wishpond's own products.
- Accelerate revenue growth of Wishpond and SalesCloser to external customers.
- Improve margins, decrease churn and increase long-term customer value.
OVERALL PERFORMANCE & DISCUSSION OF OPERATIONS
The following table summarizes the Company's recent results of operations as of the dates below and for the periods indicated below. This information should be read together with the Financial Statements.
| Three-months ended September 30, 2025 $ | Three-months ended September 30, 2024 $ | Nine-months ended September 30, 2025 $ | Nine-months ended September 30, 2024 $ | |
|---|---|---|---|---|
| Revenue | 3,375,653 | 5,055,738 | 11,175,731 | 16,934,710 |
| Gross profit | 2,400,784 | 3,490,107 | 7,653,791 | 11,561,777 |
| Gross margin | 71% | 69% | 68% | 68% |
| Income (loss) from operations | (300,443) | 229,756 | (1,542,765) | (130,169) |
| Net income (loss) for the period | (468,887) | 86,180 | (1,868,055) | (505,046) |
| Adjusted EBITDA(1) | 49,012 | 571,228 | (356,476) | 1,403,142 |
| Total assets | 12,046,319 | 13,793,954 | 12,046,319 | 13,793,954 |
| Net decrease in cash during the period | (105,072) | (10,730) | (625,306) | (339,607) |
| Credit facility – end of period | (2,532,640) | (1,300,535) | (2,532,640) | (1,300,535) |
| Cash - end of the period | 501,012 | 1,084,978 | 501,012 | 1,084,978 |
¹Defined in the ADDITIONAL GAAP AND NON-GAAP MEASURES section in this document.
Revenue
For the three and nine months ended September 30, 2025, the Company achieved revenues of $3,375,653 and $11,175,731 compared to $5,055,738 and $16,934,710 for the comparable periods in fiscal 2024, representing a year-over-year decrease of 33% and 34%, respectively. The decline reflects the Company's strategic focus on more profitable revenue streams, a reduction in sales team size as part of cost optimization efforts, and the transition to using SalesCloser for outbound demos. The decline was also due to a reduction in email delivery service revenues of $48,969 and $474,053 from a single legacy customer for the three and nine months ended September 30, 2025. A core algorithm update by Google in March 2024 also affected email deliverability across outreach platforms, including PersistIQ. The issue has since been largely resolved, with email performance metrics stabilized in Q1 2025. Management anticipates that recent sales and marketing initiatives, improvements within PersistIQ and other business units, and continued enhancements to the Company's product suite will support a return to revenue growth as these initiatives take effect
Revenues generated by the Company consist of subscription revenues. Subscription agreements provide customers the right to access the Company's suite of cloud-based marketing software and marketing specialists on a subscription basis. Subscriptions are priced based on a tiered system driven by features accessed, leads generated, user seats, ad spend, SMS credits, virtual agent airtime, and customized marketing including landing pages, contest campaigns, ad campaigns, outbound sales, SEO, customer relationship management services, and managed media buying among others. Customers have the option to subscribe on a monthly or annual basis. The majority of subscription agreements are annual with a monthly billing cycle. Subscription revenues are recognized over the term of the related contracts which is akin to when the performance obligations are delivered.
Onboarding fees are recognized in the period that they are delivered and are charged for designing and delivering pop-up pages, email drip campaigns, landing pages and website builds for customers.
Email delivery services are recognized in the period that the emails are delivered which is akin to when the performance obligations are delivered.
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Revenue Segmentation
Geographic sales based on customer location are detailed as follows:
| For the three months ended | For the nine months ended | |||
|---|---|---|---|---|
| September 30, 2025 | September 30, 2024 | September 30, 2025 | September 30, 2024 | |
| United States | 2,058,305 | 3,518,916 | 7,163,190 | 12,267,894 |
| Canada | 482,629 | 798,373 | 1,619,283 | 2,388,886 |
| Other | 834,719 | 738,449 | 2,393,258 | 2,277,930 |
| Total | 3,375,653 | 5,055,738 | 11,175,731 | 16,934,710 |
For the three and nine months ended September 30, 2025, revenue from the United States accounted for 61% and 64% of total revenues, compared to 70% and 72% for the comparable periods in fiscal 2024. The decrease was primarily due to a decline in email delivery service revenues from a single legacy U.S. customer of $48,969 and $474,053 for the three and nine months ended September 30, 2025. In addition, revenue diversification contributed to a higher proportion of revenues from Canada and other international markets.
Cost of Sales and Gross Margin
The cost of sales primarily consists of hosting services, email infrastructure, direct labour related to the customized marketing plans, and payment processing fees. Such costs are primarily correlated with movement in revenue.
During the three and nine months ended September 30, 2025, the Company achieved gross margins of 71% and 68% compared to gross margins of 69% and 68% for the three and nine months ended September 30, 2024. The gross margins were in the high end of the Company's historical range of 65% to 70%.
Notable Operating Expenses
| For the three months ended | For the nine months ended | |||
|---|---|---|---|---|
| September 30, 2025 | September 30, 2024 | September 30, 2025 | September 30, 2024 | |
| Salaries, wages, employee benefits | 930,494 | 1,152,040 | 3,059,578 | 3,933,897 |
| Sales and marketing | 330,960 | 475,113 | 1,268,829 | 1,929,142 |
| Software subscriptions | 375,661 | 509,916 | 1,229,416 | 1,496,468 |
| Subcontractor expenses | 327,203 | 331,527 | 992,195 | 1,153,190 |
| Depreciation and amortization | 422,449 | 411,504 | 1,251,534 | 1,228,151 |
| Office and general | 269,531 | 315,104 | 912,841 | 1,082,579 |
| Professional fees | 117,923 | 135,179 | 547,408 | 563,359 |
| Stock-based compensation | (72,994) | (70,032) | (65,245) | 305,160 |
- Salaries, wages, employee benefits: During the three and nine months ended September 30, 2025, the Company incurred $930,494 and $3,059,578 in salaries, wages, and employee benefits expenses compared to $1,152,040 and $3,933,897 for the comparable periods in fiscal 2024. The decrease is mainly due to reductions in headcount across the organization.
- Sales and marketing: Sales and marketing expenses consist primarily of employee and contractor commissions and bonuses paid to sales development representatives and account executives involved in the lead generation, qualification, and sales closing process. During the three and nine
months ended September 30, 2025, sales and marketing expenses decreased to $330,960 from $475,113 and decreased to $1,268,829 from $1,929,142 for the comparable periods in fiscal 2024. The decrease was primarily due to headcount reductions, a decrease in email delivery service revenue related commissions, a reduction in advertising costs, and strategic adjustments in compensation structures for sales personnel.
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Software subscriptions: Consists of several software subscriptions used by Wishpond in the ordinary course of business. During the three and nine months ended September 30, 2025, the Company incurred $375,661 and $1,229,416 in software subscriptions, compared to $509,916 and $1,496,468 for the three and nine months ended September 30, 2024. The decreases were consistent with the changes in headcount across the organization and cost reduction efforts implemented by Management.
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Subcontractor expenses: The Company employs several full-time contractors primarily involved in supporting sales and operations. Many of these subcontractors are based in jurisdictions outside of Canada. During the three and nine months ended September 30, 2025, subcontractor expenses decreased to $327,203 and $992,195 from $331,527 and $1,153,190 for the three and nine months ended September 30, 2024. The decreases were consistent with the changes in subcontractor headcount across the organization.
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Depreciation and amortization: During the three and nine months ended September 30, 2025, the Company incurred $422,449 and $1,251,534 in depreciation and amortization expense, compared to $411,504 and $1,228,151 for the three and nine months ended September 30, 2024.
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Office and general: Consists primarily of recruiting, banking fees, corporate insurance, travel, communication, bad debt expense, estimates for expected credit losses on accounts receivables, and other general office supplies and expenses. During the three and nine months ended September 30, 2025, the Company incurred $269,531 and $912,841 in office and general expenses, compared to $315,104 and $1,082,579 for the three and nine months ended September 30, 2024. The decrease is primarily due to decreased estimates for expected credit losses on accounts receivables, and cost reductions in communications and employee equipment costs.
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Professional fees: Consists primarily of accounting, audit, legal, tax, investor relations, and other consulting or advisory services. During the three and nine months ended September 30, 2025, the Company incurred $117,923 and $547,408 in professional fees, compared to $135,179 and $563,359 for the three and nine months ended September 30, 2024.
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Stock-based compensation: The Company uses employee stock options, restricted share units ("RSUs"), and performance share units ("PSUs") as a means for employee compensation, retention, and incentives. During the three months ended September 30, 2025, the Company incurred a net reversal of $72,994 in stock-based compensation, compared to a net reversal of $70,032 for the three months ended September 30, 2024. During the nine months ended September 30, 2025, the Company incurred a net reversal of $65,245 in stock-based compensation, compared to a net expense of $305,160 for the nine months ended September 30, 2024. The decrease for the nine months ended September 30, 2025 is due to a reversal of $99,297 of stock-based compensation for 1,200,000 PSUs that were estimated not to meet their performance vesting criteria as of September 30, 2025, cancelled and forfeited stock options, and the vesting impact of stock options issued in the first year the Company was public in 2020 that completed vesting in Q4 2024.
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Notable Non-Operating Expenses
| For the three months ended | For the nine months ended | |||
|---|---|---|---|---|
| September 30, 2025 | September 30, 2024 | September 30, 2025 | September 30, 2024 | |
| $ | $ | $ | $ | |
| Credit facility renewal fees | 10,800 | 9,600 | 10,800 | 9,600 |
| Filing fees | 12,822 | 15,125 | 49,405 | 55,531 |
| Foreign currency losses | 26,798 | 33,199 | 42,420 | 152,775 |
| Miscellaneous expenses | 72,316 | 49,095 | 101,442 | 41,695 |
| Interest expense | 45,708 | 36,557 | 121,223 | 115,276 |
- Credit facility renewal fees: During the three and nine months ended September 30, 2025, the Company incurred Credit facility renewal fees of $10,800 compared to $9,600 for the three and nine months ended September 30, 2024.
- Filing fees: During the three and nine months ended September 30, 2025, the Company incurred filing fees of $12,822 and $49,405 compared to $15,125 and $55,531 for the three and nine months ended September 30, 2024.
- Foreign currency losses: During the three and nine months ended September 30, 2025, the Company incurred foreign currency losses of $26,798 and $42,420 compared to $33,199 and $152,775 for the three and nine months ended September 30, 2024. The decrease in foreign currency losses was primarily due to realized and unrealized foreign currency gains and losses on mark-to-market valuations for USD-CAD forward contracts throughout the period.
- Miscellaneous expenses: Consists of other miscellaneous income and expenses. During the three and nine months ended September 30, 2025, the Company recorded miscellaneous expenses of $72,316 and $101,442 compared to $49,095 and $41,695 for the three and nine months ended September 30, 2024.
- Interest expense: consists of interest expense incurred on the Company's Credit Facility balance outstanding. During the three and nine months ended September 30, 2025, the Company incurred interest expense of $45,708 and $121,223 compared to $36,557 and $115,276 for the three and nine months ended September 30, 2024. As at September 30, 2025, the Credit Facility balance payable was $2,532,640. The interest rate on the credit facility is based on the Canadian Prime Rate plus 2.0% per annum.
RESEARCH AND DEVELOPMENT EXPENDITURES
Research and development expenses consist primarily of remuneration paid to engineering personnel and independent contractors. Development costs that meet the criteria under IAS 38 Intangible Assets are capitalized as deferred development costs. Deferred development costs have finite lives and are carried at cost less accumulated amortization and accumulated impairment losses. The deferred development costs are amortized on a straight-line basis over an estimated useful life between 7 to 10 years.
During the three and nine months ended September 30, 2025, the Company capitalized $144,188 and $557,094 to deferred development costs, compared to $236,581 and $768,545 for the three and nine months ended September 30, 2024.
During the three and nine months ended September 30, 2025, the Company amortized a total of $172,494 and $501,722 in development expenses, compared to $148,118 and $438,041 for the three and nine months ended September 30, 2024
Summary of Quarterly Results:
| Q3 FY25 $ | Q2 FY25 $ | Q1 FY25 $ | Q4 FY24 $ | Q3 FY24 $ | Q2 FY24 $ | Q1 FY24 $ | Q4 FY23 $ | |
|---|---|---|---|---|---|---|---|---|
| Revenue | 3,375,653 | 3,710,437 | 4,089,641 | 4,685,396 | 5,055,738 | 5,828,709 | 6,050,263 | 6,061,057 |
| Cost of sales | 974,869 | 1,183,155 | 1,363,916 | 1,478,406 | 1,565,631 | 1,885,961 | 1,921,341 | 2,066,483 |
| Gross profit | 2,400,784 | 2,527,282 | 2,725,725 | 3,206,990 | 3,490,107 | 3,942,748 | 4,128,922 | 3,994,574 |
| Operating expenses | 2,701,227 | 3,210,618 | 3,284,711 | 3,330,029 | 3,260,351 | 3,977,317 | 4,454,278 | 4,625,035 |
| Income (loss) from operations | (300,443) | (683,336) | (558,986) | (123,039) | 229,756 | (34,569) | (325,356) | (630,461) |
| Interest income | - | - | - | - | - | - | - | (356) |
| Interest expense | 45,708 | 40,797 | 34,718 | 35,857 | 36,557 | 40,186 | 38,533 | 20,678 |
| Other expenses | 122,736 | 34,585 | 46,746 | 147,719 | 107,019 | 48,908 | 103,674 | 42,412 |
| Current and deferred Income tax expense | - | - | - | 17,327 | - | - | - | 91,114 |
| Net (loss) income | (468,887) | (758,718) | (640,450) | (323,942) | 86,180 | (123,663) | (467,563) | (784,309) |
| Adjusted EBITDA | 49,012 | (228,116) | (177,372) | 331,270 | 571,228 | 541,610 | 290,304 | 14,807 |
The loss from operations for the third quarter ended September 30, 2025 was $300,433 compared to income from operations of $229,756 in the third quarter ended September 30, 2024. Net loss for the third quarter ended September 30, 2025 was $468,887 compared to net income of $86,180 in the third quarter ended September 30, 2024. The increase in operating loss and net loss for the three and nine months period ended September 30, 2025 was primarily driven by a decline in email delivery service revenues from a single legacy customer of $48,969 and $474,053, temporary revenue decline related to Google's core update in Q1 2024, continued investment in SalesCloser, and a larger reversal of $156,393 in stock-based compensation expense in Q3 2024 compared to a reversal of $99,297 in Q3 2025 for PSUs that were estimated not to meet their performance vesting criteria. Management anticipates that recent sales and marketing initiatives, improvements within PersistIQ and other business units, and continued enhancements to the Company's product suite will support a return to revenue growth as these initiatives take effect.
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FINANCIAL LIQUIDITY
| Three-months ended September 30, 2025 $ | Three-months ended September 30, 2024 $ | Nine-months ended September 30, 2025 $ | Nine-months ended September 30, 2024 $ | |
|---|---|---|---|---|
| Net cash provided by (used in) operating activities | (109,327) | 177,572 | (1,290,555) | 232,014 |
| Net cash used in investing activities | (144,188) | (236,581) | (563,196) | (867,898) |
| Net cash provided by (used in) financing activities | 148,443 | 48,279 | 1,228,445 | 296,277 |
| Net decrease in cash | (105,072) | (10,730) | (625,306) | (339,607) |
| Cash - beginning of the period | 606,084 | 1,095,708 | 1,126,318 | 1,424,585 |
| Cash - end of the period | 501,012 | 1,084,978 | 501,012 | 1,084,978 |
Cash position: As at September 30, 2025, the Company had $501,012 in cash and a credit facility with a major Canadian bank with an available undrawn balance of $252,471.
Cash from operating activities: During the three and nine months ended September 30, 2025, the Company had net cash used in operations of $109,327 and $1,290,555, compared to net cash provided by operations of $177,572 and $232,014 for the three and nine months ended September 30, 2024. The decrease in net cash provided by operating activities is primarily due to the increase in net loss for the period. In addition, in June 2025 the Company transitioned its international contractor payment system. Under the prior system, payments were recorded at month-end but the cash outflow occurred in the following month. Under the new system, cash is deducted before month-end. As a result, June 2025 reflected both the May 2025 payment under the old system and the June 2025 payment under the new system, creating a one-time additional cash outflow of $203,591 in Q2 2025 and for the nine months ended September 30, 2025. This was solely a timing difference in cash settlement and will not recur in future periods.
Cash from investing activities: During the three and nine months ended September 30, 2025, the Company had net cash used in investing activities of $144,188 and $563,196, compared to $236,581 and $867,898 for the three and nine months ended September 30, 2024. The decreases were primarily due to the completion of cash paid for earn-out payments in Q1 2024 and a decrease in additions to intangible assets.
Cash from financing activities: During the three and nine months ended September 30, 2025, the Company had net cash provided by financing activities of $148,443 and $1,228,445, compared to net cash provided by financing activities of $48,279 and $296,277 for the three and nine months ended September 30, 2024. The increase in cash from financing activities during the three and nine months ended September 30, 2025 was primarily due to net draws from the Credit Facility.
During Q3 2025 the Company undertook several actions to support short-term liquidity, including disciplined cost reductions and operational efficiencies across multiple areas of the business. Subsequent to quarter-end, the Company also commenced the Bridge Financing and received an unsecured shareholder loan of $200,000. In addition, the Company received confirmation on November 24, 2025 from its senior lender of its intention to extend the existing forbearance period and covenant cure timeline to the end of December 2026. These developments are described in further detail in the "Capital Resources" and "Subsequent Events" sections of this MD&A.
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Working Capital
| | September 30, 2025
$ | December 31, 2024
$ |
| --- | --- | --- |
| Cash | 501,012 | 1,126,318 |
| Accounts and other receivables | 88,127 | 257,672 |
| Prepaid expenses | 107,450 | 195,918 |
| Current tax asset | 37,745 | 37,745 |
| Accounts payable and accrued liabilities | (1,535,276) | (2,070,579) |
| Deferred revenue | (1,083,568) | (1,390,060) |
| Credit facility | (2,532,640) | (1,295,990) |
| Net Working Capital | (4,417,150) | (3,138,976) |
In Q3 2025, the Company successfully renewed its revolving operating line with National Bank of Canada with a maximum limit of $5 million. The amended facility includes a revised borrowing base calculation that reduces the Company's borrowing capacity compared to prior terms and resulted in non-compliance with an existing covenant at the renewal date. In connection with the renewal, the Company was granted a covenant cure period through October 25, 2025.
As at September 30, 2025, the Credit Facility balance payable was $2,532,640. There are no minimum repayment terms and any disbursement outstanding is repayable in full on demand by the Bank. The Credit Facility is subject to financial covenants based on the consolidated financial results of the Company. The Company was not in compliance with one financial covenant under the credit facility as at September 30, 2025.
During the three and nine months ended September 30, 2025 the Company paid interest expense related to the Credit Facility of $45,708 and $121,223 compared to $36,557 and $115,276 for the three and nine months ended September 30, 2024.
CAPITAL RESOURCES
Capital Expenditures
The Company is asset-light and does not have ongoing material capital expenditure requirements to operate the business. As at September 30, 2025, the Company did not have any material commitments for capital expenditures.
Debt and Financing Arrangements
Subsequent to September 30, 2025, the Company received confirmation from its senior lender of its intention to extend the existing forbearance period and covenant cure timeline to the end of December 2026. The Company and the lender are continuing to work toward finalizing an updated forbearance and reservation of rights letter. The final terms remain subject to completion of the lender's internal processes, there is no certainty that the parties will enter into an updated forbearance and reservation of rights letter, and the lender is under no obligation to do so. The proposed extension would lengthen the timelines originally established under the initial forbearance arrangement to the end of December 2026 and is expected to provide additional time for management to continue executing its liquidity plan if and once finalized.
In November 2025, SalesCloser also commenced the Bridge Financing through the issuance of unsecured, non-interest-bearing convertible notes. The notes will convert into equity of SalesCloser immediately prior to the closing of the Proposed Transaction; if the Proposed Transaction is not completed, the notes will remain outstanding as unsecured debt of SalesCloser.
In addition, on November 25, 2025, the Company entered into a loan agreement with Malek Holdings Ltd., a significant shareholder and related party, for proceeds of $200,000. The loan is unsecured, bears interest at Canadian Prime Rate plus 2.0% per annum, with a maturity date 12 months from the effective date. The proceeds are being used to support working capital and short-term liquidity needs.
The Company continues to monitor its capital resources in light of lender requirements, ongoing financing initiatives and the proposed spin-out transaction described in the "Proposed Transactions" and "Subsequent Events" sections of this MD&A.
RELATED PARTY TRANSACTIONS
Key management personnel are those persons having authority and responsibility for planning, directing, and controlling the activities of the Company, directly or indirectly. Key management personnel includes the Company's Board of Directors, officers, and certain members of the senior executive team.
Key management personnel includes the following appointed individuals:
- Chief Executive Officer ("CEO") – Ali Tajskandar
- Chief Financial Officer ("CFO") – David Pais until July 8, 2024, Adrian Lim effective July 8, 2024
- Chief Operating Officer ("COO") – Jordan Gutierrez
- General Manager of PersistIQ ("GM") – Nicholas Steeves until January 16, 2025
- Corporate Secretary ("CS") – Kendra Low
- Board of Directors ("BOD") – Lloyd Lobo, Hossein Malek, and Olivier Vincent
The detailed breakdown of remuneration of the Company's key management personnel and Board of Directors named above during the three and nine months ended September 30, 2025 and 2024 was as follows:
| For the three months ended | For the nine months ended | |||
|---|---|---|---|---|
| September 30, 2025 | September 30, 2024 | September 30, 2025 | September 30, 2024 | |
| Salaries, wages, and benefits | $ | $ | $ | $ |
| CEO | 75,021 | 75,015 | 230,963 | 230,548 |
| CFO | 50,021 | 52,991 | 155,994 | 164,427 |
| COO | 62,521 | 62,515 | 190,610 | 193,048 |
| GM | - | 37,515 | 52,596 | 117,432 |
| Subcontractor fees | ||||
| CS | 12,000 | 12,136 | 36,000 | 36,136 |
| Director fees | 15,000 | 15,000 | 45,000 | 45,000 |
| Stock-based compensation | ||||
| CEO | (15,671) | (11,340) | 14,139 | 137,402 |
| CFO | - | (41,566) | 276 | (26,376) |
| COO | (15,671) | (14,776) | 15,291 | 119,975 |
| GM | - | (28,585) | - | (4,512) |
| BOD | 1,407 | 5,931 | - | 24,667 |
During the three and nine months ended September 30, 2025, no equity awards were granted to key management personnel (Nil for the three and nine months ended September 30, 2024) as a means for compensation, retention, and incentives.
On September 1, 2024, the Company entered into a related party sublease agreement for office space at a rate of $2,119 per month, shared with three other tenants. One of the tenants is the father of the Company's CEO. The lease term is one year, and the office space is utilized by local employees as a workspace. The transaction was reviewed and approved by independent members of the Board in accordance with the Company's related party transaction policy.
Included in accounts and other receivables as at December 31, 2024 is $39,380 of receivables from the CEO. These receivables were primarily due to payroll taxes on stock issuance with respect to PSUs vested and issued. The balance was fully repaid on August 22, 2025.
Subsequent to September 30, 2025, the Company entered into a loan agreement with Malek Holdings Ltd., a significant shareholder of the Company, for proceeds of $200,000. The loan is unsecured, bears interest at the Canadian Prime Rate plus 2.0% per annum, with a maturity date 12 months from the effective date. The loan becomes repayable upon the earlier of a qualifying divestiture generating at least $1,000,000 in gross cash proceeds or the maturity date and is subordinated to the Company's obligations to its senior lender.
The proceeds are being used to support working capital and short-term liquidity requirements. As Malek Holdings Ltd. is a related party of the Company, this loan constitutes a related party transaction under IAS 24 - Related Party Disclosures. The loan was reviewed and approved by the independent members of the Board in accordance with the Company's related party transaction policies.
PROPOSED TRANSACTIONS
As disclosed in the "Subsequent Events" section of this MD&A, the Company announced that it had entered into a non-binding letter of intent for a proposed transaction involving the potential spin-out of its SalesCloser business into a separate publicly listed company. The Proposed Transaction remains subject to the negotiation and execution of a definitive agreement, completion of the related financings, shareholder approvals, Exchange approval, lender consent, and other customary closing conditions. There can be no assurance that the Proposed Transaction will be completed on the terms contemplated or at all.
FINANCIAL INSTRUMENTS
Refer to the accompanying Financial Statements for the Company's recognition and measurement accounting policies of financial instruments. As of September 30, 2025, and December 31, 2024, the Company's financial instruments are valued as follows:
| September 30, 2025 | December 31, 2024 | |
|---|---|---|
| $ | $ | |
| Cash | 501,012 | 1,126,318 |
| Accounts and other receivables | 88,127 | 257,672 |
| Accounts payable and accrued liabilities | 1,535,276 | 2,070,579 |
| Credit facility | 2,532,640 | 1,295,990 |
OFF-BALANCE SHEET ARRANGEMENTS
The Company is not aware of any material off-balance sheet arrangements.
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ADDITIONAL GAAP AND NON-GAAP MEASURES
This MD&A makes reference to certain additional GAAP and non-GAAP financial measures. These measures are not recognized measures under IFRS Accounting Standards, do not have a standardized meaning prescribed by IFRS Accounting Standards and are therefore unlikely to be comparable to similar measures presented by other companies. Rather, these measures are provided as additional information to complement those IFRS Accounting Standards measures by providing further understanding of the Company's results of operations from management's perspective. Accordingly, they should not be considered in isolation nor as a substitute for analysis of our financial information reported under IFRS Accounting Standards.
The Company uses Income and Loss from Operations as an additional GAAP measure and uses non-GAAP financial measures, including Adjusted Earnings Before Interest, Tax and Amortization ("Adjusted EBITDA"), to provide investors with supplemental measures of its operating performance and to highlight trends in their core business that may not otherwise be apparent when relying solely on IFRS Accounting Standards financial measures.
Monthly Recurring Revenue
The Company uses Monthly Recurring Revenue, or MRR, as a directional indicator of subscription revenue going forward assuming customers maintain their subscription plan the following month. MRR is the total of all monthly subscription plan fees paid by customers in effect on the last day of that period. If customers pay for more than one month upfront, the amount is divided by the number of months in the subscription period. Discounts are deducted prior to the calculation and one-time payments and metered based charges are excluded.
Annualized Revenue Run Rate
The Company uses Annualized Revenue Run-Rate as an indicator of financial performance that takes the current revenue in the quarter and converts it to an annual figure to get the full-year equivalent.
Annual Recurring Revenue
The Company uses Annual Recurring Revenue, or ARR, as a directional indicator of subscription revenue going forward assuming customers maintain their subscription plan for a period of 12 months. ARR is calculated by multiplying total MRR by 12.
Average Revenue Per User
The Company defines Average Revenue Per User, or ARPU, as the total MRR divided by the number of subscribers. Management believes ARPU is a valuable financial metric as it provides insight into the effectiveness of the Company's monetization strategy and customer value generation. ARPA also helps track the impact of sales initiatives and product offerings on customer spending patterns.
Customer Churn Rate
The Company defines Customer Churn Rate as the percentage of customers who have canceled their subscriptions over time. Management believes Customer Churn Rate to be a useful financial measure because it provides further insight as to what products have the ability to generate continuous customer engagement and revenue.
Customer Lifetime Value
The Company defines Customer Lifetime Value, or LTV, as the average revenue that a customer generates before they churn. Management believes LTV is useful as a forward-looking estimate of the average revenue that a customer will generate throughout its lifespan as a customer with Wishpond.
Income and Loss from Operations
The Company uses Income and Loss from Operations as an additional GAAP financial measure within the financial statements and MD&A, but it is not a defined term under IFRS Accounting Standards to assess performance. Management believes that this measure provides useful supplemental information to investors and is computed consistently for each reporting period.
Income or Loss from Operations is calculated as total revenues less total operating expenses derived from the Statement of Comprehensive Income or Loss. This measure provides an indication of financial performance excluding the undernoted items such as foreign exchange, other income and expenditures (which typically include non-recurring transaction) and interest expense. As a result, management believes that this metric provides a clearer picture of the ongoing financial performance of the Company from operating activities. This non-GAAP metric is used by management to analyze operating performance, but it is not intended to represent an alternative to net earnings or other measures of financial performance in accordance with IFRS Accounting Standards.
The following table summarizes the Company's Income and Loss from Operations for the three and nine months ended September 30, 2025 and 2024:
| Three-months ended September 30, 2025 | Three-months ended September 30, 2024 | Nine-months ended September 30, 2025 | Nine-months ended September 30, 2024 | |
|---|---|---|---|---|
| $ | $ | $ | $ | |
| Revenue | 3,375,653 | 5,055,738 | 11,175,731 | 16,934,710 |
| Cost of sales | 974,869 | 1,565,631 | 3,521,940 | 5,372,933 |
| Gross profit | 2,400,784 | 3,490,107 | 7,653,791 | 11,561,777 |
| Operating expenses | 2,701,227 | 3,260,351 | 9,196,556 | 11,691,946 |
| Income (Loss) from operations | (300,443) | 229,756 | (1,542,765) | (130,169) |
Adjusted EBITDA
Adjusted EBITDA should not be construed as an alternative to net earnings, cash flow from operating activities or other measures of financial results determined in accordance with GAAP as an indicator of the Company's performance. The Company defines "Adjusted EBITDA" as Income or Loss before income taxes less interest, depreciation and amortization, remeasurement of contingent consideration liability, filing fees, credit facility setup and renewal fees, earn-out remuneration, foreign currency losses (gains), acquisition related expenses, net other expenditures (income), and stock-based compensation. The Company believes that Adjusted EBITDA is a meaningful financial metric as it measures cash generated from operations which the Company can use to fund working capital requirements, service future interest and principal debt repayments and fund future growth initiatives.
Adjusted EBITDA for the three and nine months ended September 30, 2025 and the comparable periods in 2024 was as follows:
| Three-months ended September 30, 2025 $ | Three-months ended September 30, 2024 $ | Nine-months ended September 30, 2025 $ | Nine-months ended September 30, 2024 $ | |
|---|---|---|---|---|
| Income (Loss) before income taxes | (468,887) | 86,180 | (1,868,055) | (505,046) |
| Depreciation and amortization | 422,449 | 411,504 | 1,251,534 | 1,228,151 |
| Interest expense | 45,708 | 36,557 | 121,223 | 115,276 |
| Other expenses | 122,736 | 107,019 | 204,067 | 259,601 |
| Stock based compensation (reversal) expense | (72,994) | (70,032) | (65,245) | 305,160 |
| Adjusted EBITDA | 49,012 | 571,228 | (356,476) | 1,403,142 |
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DISCLOSURE OF OUTSTANDING SHARE DATA
As at September 30, 2025, the Company had the following securities issued and outstanding:
| Description of security | Number of securities outstanding | Additional comments |
|---|---|---|
| Common shares | 54,951,149 | |
| Restricted share units | 43,750 | |
| Performance share units | 1,200,000 | |
| Stock options | 2,245,581 | Exercisable at prices ranging from $0.17 to $2.18 |
| Total fully diluted | 58,440,480 |
- During the three and nine months ended September 30, 2025, 6,250 and 18,750 common shares were issued for vested RSUs.
- During the three and nine months ended September 30, 2025, 51,904 stock options were exercised at an exercise price of $0.05 for total cash proceeds of $2,595.
As at November 24, 2025, the Company had the following securities issued and outstanding:
| Description of security | Number of securities outstanding | Additional comments |
|---|---|---|
| Common shares | 54,951,149 | |
| Restricted share units | 43,750 | |
| Performance share units | 1,200,000 | |
| Stock options | 2,245,581 | Exercisable at prices ranging from $0.17 to $2.18 |
| Total fully diluted | 58,440,480 |
RISKS & UNCERTAINTIES:
The following risk factors are not a definitive list of all risk factors associated with the Company. Additional risks and uncertainties, including those currently unknown or considered immaterial by Wishpond, may also adversely affect the Wishpond Shares and/or the business.
Forward-Looking Information May Prove Inaccurate
Shareholders are cautioned not to place undue reliance on forward-looking information. By its nature, forward-looking information involves numerous assumptions, known and unknown risks and uncertainties, of both a general and specific nature, that could cause actual results to differ materially from those suggested by the forward-looking information or contribute to the possibility that predictions, forecasts or projections will prove to be materially inaccurate.
Readers should carefully consider the risk factors set out in this MD&A in conjunction with the Company's condensed interim financial statements and consider all other information contained herein before making an investment decision. If any of the risks described above materialize, the business, financial condition or results of operations of the Company and other parties with whom the Company may conduct business could be materially and adversely affected. Additional risks and uncertainties not currently known to or currently seen as immaterial by management of Wishpond may also materially and adversely affect the business, financial condition or results of operations of the parties.
Wishpond may issue equity securities to finance its activities. If Wishpond were to issue additional equity securities, the ownership interest of existing shareholders may be diluted and some or all of Wishpond's financial measures on a per share basis could be reduced. Moreover, as Wishpond's intention to issue
additional equity securities becomes publicly known, Wishpond's share price may be materially adversely affected.
Wishpond's officers and directors control a large percentage of Wishpond's issued and outstanding Wishpond Shares and such officers and directors may have the ability to control matters affecting Wishpond and its business.
From time to time the directors and executive officers of Wishpond may sell Common Shares on the open market. These sales will be publicly disclosed in filings made with securities regulators. In the future, the directors and executive officers of Wishpond may sell a significant number of Common Shares for a variety of reasons unrelated to the performance of Wishpond's business. The shareholders of Wishpond may perceive these sales as a reflection on management's view of the business and result in some shareholders selling their Common Shares. These sales could cause the market price of the Common Shares to drop.
Reliance on New Product and Service Offerings
The SaaS industry generally, and specifically, the SaaS marketing industry that Wishpond operates in is at a relatively early stage of development. While the Company expects the industry to grow at a rapid pace in the coming years as aligned with analyst expectations, there is no guarantee that such growth will be experienced and sustained in the industry, or even if such growth is seen, that the Company will be able to compete effectively in the industry. The success of the business of Wishpond is dependent upon its ability to develop new software products or features and enhance existing marketing services. There are a significant number of competitors with significantly more resources or which may offer other products that may be favoured by the market, all of which may lead to a decline in the business of the Company. Additionally, industry trends and increased regulatory scrutiny, including, without limitation, increased regulatory concern on privacy and the use and protection of consumer data, trends towards data privacy becoming a greater concern to many end consumers for small and medium sized businesses, and changes to data collection policies such as the introduction of new rules on the tracking of data with the rollout of the iOS 26 operating system by Apple Inc. or the removal of tracking cookies in Chrome by Google may all lead to increased costs to do business, to compete effectively in the marketplace and may lead to customers electing to choose other methods to market their products and services. To keep pace with technological developments, satisfy increasingly sophisticated customer requirements, meet regulatory requirements and achieve market acceptance, Wishpond must enhance and improve existing software products and must also continue to introduce new features and services. Given the growth and early stage of the industry, in certain circumstances, Wishpond may be required to choose development paths and directions for its products based on incomplete information, and such decisions may prove ineffective or uncompetitive as compared to decisions made by competitors. If Wishpond is unable to successfully develop new products or enhance and improve existing products or it fails to position and/or price its products to meet market demand, the business and operating results of Wishpond will be adversely affected. Any new products or features could require long development and testing periods and may not be introduced in a timely manner or may not achieve the broad market acceptance necessary to generate significant revenue. In addition, any significant changes in the technological paradigm utilized for building or delivering applications in smartphone devices could harm the Company's business and prospects. These are some of the factors which may prevent Wishpond from the realization of growth targets.
The Development and Introduction of AI in Various Product Offerings
With the launch of numerous products that use AI, companies in a range of industries are reviewing and developing products and services that incorporate AI to enhance their competitiveness and the quality of their products. While AI presents numerous opportunities for growth and innovation, there are potential risks that could impact Wishpond. There is potential for biased or incorrect decision-making. Large language models and machine learning algorithms can perpetuate existing biases or inaccuracies if not properly monitored and adjusted. This could result in faulty or discriminatory practices or results arising from the reliance of AI that can potentially lead to operational, financial, legal and reputational damage. AI
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is a new and developing technology that can be prone to errors and may also be used more effectively by competitors. Another risk is the potential for AI systems, including AI products developed and sold by Wishpond to malfunction or be tricked or hacked, leading to unreliable output, unpredictable data breaches and financial losses. To address these risks, Wishpond is taking a proactive approach to AI governance, including review and testing of its products, as well as ongoing training and development of its workforce to support any transition to AI-enabled operations or products, however, due to the inherent complexity of AI, there is no guarantee that Wishpond will be able to effectively mitigate the risks associated with its use.
Being a Public Company May Increase Price Volatility
Wishpond's status as a reporting issuer may increase price volatility due to various factors, including the ability to buy or sell Wishpond Shares, different market conditions in different capital markets and different trading volumes. In addition, low trading volume may increase the price volatility of the Wishpond Shares. The increased price volatility could adversely affect the results of operations or financial condition.
The Requirements of Being a Public Resulting Issuer May Strain Wishpond's Resources
As a reporting issuer, Wishpond, and its business activities, are subject to the reporting requirements of applicable securities legislation of the jurisdiction in which it is a reporting issuer, the listing requirements of the Exchange and other applicable securities rules and regulations. Compliance with these rules and regulations increases Wishpond's legal and financial costs as compared to Wishpond's previous activities making some activities more difficult, time consuming or costly and increase demand on its systems and resources.
Third Party Licenses
Wishpond may license software from third parties. The loss of rights to use this software could increase operating expenses and could adversely affect Wishpond's ability to compete. Wishpond may license certain technologies used in its products from third parties, generally on a non-exclusive basis. The termination of any of these licenses, or the failure of the licensors to adequately maintain or update their products, could delay Wishpond's ability to ship its products, as Wishpond may need to seek to implement alternative technology offered by other sources. This may require unplanned investments by Wishpond. In addition, alternative technology may not be available on commercially reasonable terms. In the future, it may be necessary or desirable to obtain other third-party technology licenses relating to one or more products or relating to current or future technologies to enhance Wishpond's product offerings. There is a risk that Wishpond will not be able to obtain licensing rights to the needed technology on commercially reasonable terms, if at all. Both Wishpond and its vendors make use of open-source software that may open Wishpond to certain risks, uncertainties and potential liability.
Risks Inherent in Strategic Alliances
Wishpond may enter into strategic alliances with third parties that it believes will complement or augment its existing business. Wishpond's ability to complete strategic alliances is dependent upon, and may be limited by, the availability of suitable candidates and capital. In addition, strategic alliances could present unforeseen integration obstacles or costs, may not enhance Wishpond's business, and may involve risks that could adversely affect Wishpond, including significant amounts of management time that may be diverted from operations to pursue and complete such transactions or maintain such strategic alliances. Future strategic alliances could result in the incurrence of additional debt, costs and contingent liabilities, and there can be no assurance that future strategic alliances will achieve the expected benefits to Wishpond's business or that Wishpond will be able to consummate future strategic alliances on satisfactory terms, or at all.
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24
Competition
The industry in which Wishpond operates is highly competitive and competition could intensify, or any technological advantages held by Wishpond may be reduced or lost, as a result of technological advances by its competitors.
If Wishpond does not compete effectively with these competitors, its revenue may not grow. Wishpond has experienced competition from a number of marketing software companies and digital marketing agencies and expects continued competition in the future. Wishpond's competitors may announce new products, services or enhancements that better meet the needs of customers or changing industry standards. Increased competition may cause price reductions, reduced gross margins and reduced growth in sales, any of which could have a material adverse effect on the business, results of operations and financial condition of Wishpond. Wishpond faces substantial competition from established competitors, many of which may have greater financial, engineering and marketing resources than it does. Many of these companies also have a larger customer base, have longer operating histories or have greater name recognition than Wishpond does. There can be no assurance that Wishpond will successfully differentiate its current and proposed products from the products of its competitors, or that the marketplace will consider the products of Wishpond, to be superior to competing products. Because of the industry in which Wishpond operates, Wishpond expects to face additional competition from new entrants. To maintain Wishpond's competitive position, it is believed that Wishpond will be required to continue to invest in engineering, research and development, marketing and customer service and support. There can be no assurance that Wishpond will have sufficient resources to continue to make these investments, that it will be able to make the technological advances necessary to maintain its competitive position, or that its products will receive market acceptance. Wishpond's competitors may be able to respond more quickly to changes in customer requirements and devote greater resources to the enhancement, promotion and sale of their products. Wishpond may not be able to compete successfully in the future, and increased competition may result in price reductions, reduced profit margins, loss of market share and an inability to generate cash flows that are sufficient to maintain or expand its development of new products.
Dependence on Key Management Personnel
The success of Wishpond is dependent upon the ability, expertise, judgment, discretion and good faith of its senior management as well as certain consultants (the "Key Personnel"). Wishpond's future success depends on its continuing ability to attract, develop, motivate, and retain the Key Personnel. Qualified individuals for Key Personnel positions are in high demand, and Wishpond may incur significant costs to attract and retain them. The loss of the services of Key Personnel, or an inability to attract other suitably qualified persons when needed, could have a material adverse effect on Wishpond's ability to execute on its business plan and strategy, and Wishpond may be unable to find adequate replacements on a timely basis, or at all. While employment and consulting agreements are customarily used as a primary method of retaining the services of Key Personnel, these agreements cannot assure the continued services of such individuals and consultants.
Conflicts of Interest
Wishpond may be subject to various potential conflicts of interest because some of its officers, directors and consultants may be engaged in a range of business activities. Wishpond's executive officers, directors and consultants may devote time to their outside business interests, so long as such activities do not materially or adversely interfere with their duties to Wishpond. In some cases, Wishpond's executive officers, directors and consultants may have fiduciary obligations associated with these business interests that interfere with their ability to devote time to Wishpond's business and affairs and that could adversely affect Wishpond's operations. These business interests could require significant time and attention of Wishpond's executive officers, directors and consultants.
In addition, Wishpond may also become involved in other transactions which conflict with the interests of its directors, officers and consultants who may from time-to-time deal with persons, firms, institutions or corporations with which Wishpond may be dealing, or which may be seeking investments similar to those desired by it. The interests of these persons could conflict with those of Wishpond. In addition, from time to time, these persons may be competing with Wishpond for available investment opportunities. Conflicts of interest, if any, will be subject to the procedures and remedies provided under applicable laws. In particular, if such a conflict of interest arises at a meeting of Wishpond's directors, a director who has such a conflict will abstain from voting for or against the approval of such participation or such terms. In accordance with applicable laws, the directors of Wishpond are required to act honestly, in good faith and in the best interests of Wishpond.
Fraudulent or Illegal Activity by Employees, Contractors and Consultants
Wishpond may be exposed to the risk that its employees, independent contractors and consultants may engage in fraudulent or other illegal activity. Misconduct by these parties could include intentional, reckless and/or negligent conduct or disclosure of unauthorized activities to Wishpond that violates: (a) government regulations; (b) federal and provincial healthcare fraud and abuse laws and regulations; or (c) laws that require the true, complete and accurate reporting of financial information or data. It may not always be possible for Wishpond to identify and deter such misconduct by its employees and other third parties, and the precautions taken by Wishpond to detect and prevent this activity may not be effective in controlling unknown or unmanaged risks or losses or in protecting Wishpond from governmental investigations or other actions or lawsuits stemming from a failure to be in compliance with such laws or regulations. If any such actions are instituted against Wishpond, and it is not successful in defending itself or asserting its rights, such actions could have a significant impact on Wishpond's business, including the imposition of civil, criminal and administrative penalties, damages, monetary fines, contractual damages, reputational harm, diminished profits and future earnings, and curtailment of Resulting Issuer's operations, any of which could have a material adverse effect on Wishpond's business, financial condition, results of operations or prospects.
Technological Errors
Errors in Wishpond products, including its products that use AI, could result in significant costs to Wishpond and could impair its ability to sell its products. Wishpond products are complex and, accordingly, they may contain errors, or "bugs", that could be detected at any point in their product life cycle. The reputation of Wishpond could be materially and adversely affected by errors in the products. These errors could result in significant costs to Wishpond, delay planned release dates and impair the ability to sell products in the future. The costs incurred in correcting any product errors may be substantial and could adversely affect operating margins. While Wishpond plans to continually test its products for errors and work with customers through maintenance support services to identify and correct bugs, errors in the products may still be found in the future.
Internal Controls
Effective internal controls are necessary for Wishpond to provide reliable financial reports and to help prevent fraud. Although Wishpond deploys a number of procedures and will continually implement new safeguards in order to help ensure the reliability of its financial reports, including those imposed on Wishpond under applicable law, in each case Wishpond cannot be certain that such measures will ensure that Wishpond maintains adequate control over financial processes and reporting. Failure to implement required new or improved controls, or difficulties encountered in their implementation, could harm Wishpond's results of operations or cause it to fail to meet its reporting obligations. If Wishpond or its auditors discover a material weakness, the disclosure of that fact, even if quickly remedied, could reduce the market's confidence in Wishpond's consolidated financial statements and could result in a material adverse effect on Wishpond.
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General Economic Risks
Wishpond's operations could be affected by changing economic conditions should interest rates, access to credit or the capital markets, inflation or the unemployment level reach levels that influence consumer confidence, trends and spending and, consequently, impact Wishpond's sales and profitability.
Any investors should further consider, among other factors, Wishpond's prospects for success in light of the risks and uncertainties encountered by companies that, like Wishpond, are in their early stages. For example, unanticipated expenses and problems or technical difficulties may occur, which may result in material delays in the operation of Wishpond's business. Wishpond may not successfully address these risks and uncertainties or successfully implement its operating strategies. If Wishpond fails to do so, it could materially harm Wishpond's business to the point of having to cease operations and could impair the value of Wishpond's securities.
Risks Relating to the Proposed Spin-Out of SalesCloser
On November 4, 2025, the Company entered into a non-binding letter of intent for a proposed transaction that would result in the spin-out of its SalesCloser business into a separate publicly listed company. There can be no assurance that the Proposed Transaction will be completed on the terms currently contemplated or at all. The Proposed Transaction is subject to a number of conditions, including the negotiation and execution of a definitive agreement, the completion of required financings, lender consents, and the receipt of shareholder, regulatory and stock exchange approvals.
The announcement and pursuit of the Proposed Transaction may create uncertainty for employees, customers, lenders and other stakeholders, which could adversely affect Wishpond's business, regardless of whether the Proposed Transaction is completed. If the Proposed Transaction is completed, Wishpond's business mix, growth profile and dependence on its remaining product suite will change, and there is no assurance that Wishpond will be able to replace SalesCloser's contribution to revenue growth, if at all. If the Proposed Transaction is not completed, Wishpond will continue to own SalesCloser and may be required to pursue alternative strategic or financing transactions, which may not be available on acceptable terms. Costs incurred in pursuing the Proposed Transaction may not be recoverable whether or not the Proposed Transaction is completed.
Ability of Acquisitions to deliver Shareholder Returns
Wishpond may grow by acquiring businesses. The consummation and integration of any acquired business, product or other assets into Wishpond may be complex and time consuming and, if such businesses and assets are not successfully integrated, Wishpond may not achieve the anticipated benefits, cost-savings or growth opportunities. Furthermore, these acquisitions and other arrangements, even if successfully integrated, may fail to further Wishpond's business strategy as anticipated, expose Wishpond to increased competition or other challenges with respect to Wishpond's products or geographic markets, and expose Wishpond to additional liabilities associated with an acquired business, technology or other asset or arrangement.
Failure to successfully integrate acquired businesses, its products and other assets into Wishpond, or if integrated, failure to further Wishpond's business strategy, may result in Wishpond's inability to realize any benefit from such acquisition.
Liquidity and Additional Financing
The continued development of Wishpond may require additional financing. There is no guarantee that Wishpond will be able to achieve its business objectives or access sufficient capital on acceptable terms. The Company is currently reliant on cash flows from operations, access to its credit facilities, and external financing initiatives, including the Bridge Financing and the shareholder loan, to fund operations and meet its obligations.
There can be no assurance that additional capital or other types of financing will be available if needed or that, if available, the terms of such financing will be favourable to Wishpond. If additional funds are raised through issuances of equity or convertible debt securities, existing shareholders could suffer significant dilution. Any debt financing secured in the future could involve restrictive covenants relating to capital raising activities and other financial and operational matters, which may make it more difficult for Wishpond to obtain additional capital and to pursue business opportunities. Wishpond may require additional financing to fund its operations to the point where it is generating positive cash flows. Negative cash flow and the conditions attached to existing financing arrangements may restrict Wishpond's ability to pursue its business objectives.
There is no guarantee that Wishpond will be able to achieve its business objectives. The continued development of Wishpond may require additional financing. The failure to raise such capital could result in the delay or indefinite postponement of current business objectives or Wishpond going out of business. There can be no assurance that additional capital or other types of financing will be available if needed or that, if available, the terms of such financing will be favourable to Wishpond. If additional funds are raised through issuances of equity or convertible debt securities, existing shareholders could suffer significant dilution. In addition, from time to time, Wishpond may enter into transactions to acquire assets or the shares of other corporations. These transactions may be financed wholly or partially with debt, which may temporarily increase Wishpond's debt levels above industry standards. Any debt financing secured in the future could involve restrictive covenants relating to capital raising activities and other financial and operational matters, which may make it more difficult for Wishpond to obtain additional capital and to pursue business opportunities, including potential acquisitions. Wishpond may require additional financing to fund its operations to the point where it is generating positive cash flows. Negative cash flow may restrict Wishpond's ability to pursue its business objectives.
Going Concern and Forbearance Risk
The Company's condensed interim financial statements for the period ended September 30, 2025 have been prepared on a going concern basis. Subsequent to quarter-end, the Company received confirmation from its senior lender of its intention to extend the existing forbearance period and covenant cure timeline to the end of December 2026. The Company and its lender are continuing to work toward finalizing an updated forbearance and reservation of rights letter. The final terms remain subject to completion of the lender's internal processes, there is no certainty that the parties will enter into an updated forbearance and reservation of rights letter, and the lender is under no obligation to do so. The Company may also rely on initiatives such as the Bridge Financing, shareholder loans and ongoing cost reductions to support its liquidity plan.
There is no assurance that the Company will be able to obtain sufficient additional capital, finalize an updated forbearance arrangement with its senior lender, or successfully execute its liquidity plan. Failure to do so may result in the Company being unable to comply with its obligations under its credit facilities, which could lead to acceleration of amounts outstanding and enforcement action by the senior lender. These circumstances represent a material uncertainty that may cast significant doubt on the Company's ability to continue as a going concern.
Difficulty to Forecast
Wishpond must rely largely on its own market research to forecast sales as detailed forecasts are not generally obtainable from other sources. A failure in the demand for its products to materialize as a result of competition, loss of customers, failure or inability of key vendors to perform, technological change or other factors could have a material adverse effect on the business, results of operations and financial condition of the Company.
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The Market Price of Wishpond Shares may be subject to Wide Price Fluctuations
The market price of Wishpond Shares may be subject to wide fluctuations in response to many factors, including variations in the operating results of Wishpond and its subsidiaries, divergence in financial results from analysts' expectations, changes in earnings estimates by stock market analysts, changes in the business prospects for Wishpond and its subsidiaries, general economic conditions, legislative changes, and other events and factors outside of Wishpond's control. In addition, stock markets can experience extreme price and volume fluctuations, which, as well as general economic and political conditions, could adversely affect the market price for the Wishpond Shares.
Management of Growth
Wishpond may be subject to growth-related risks. The ability of Wishpond to manage growth effectively will require it to continue to implement and improve its operational and financial systems and to expand, train and manage its employee base. The inability of Wishpond to deal with this growth may have a material adverse effect on Wishpond's business, financial condition, results of operations and growth prospects.
There is no assurance that Wishpond will turn a profit
There is no assurance as to whether Wishpond will be profitable or continue to be profitable or pay dividends. Wishpond has incurred and anticipates that it will continue to incur substantial expenses relating to the development of its business. The payment and amount of any future dividends will depend upon, among other things, Wishpond's results of operations, cash flow, financial condition, and operating and capital requirements. There is no assurance that future dividends will be paid, and, if dividends are paid, there is no assurance with respect to the amount of any such dividends.
Anti-Money Laundering Laws and Regulation Risks
Wishpond is subject to a variety of laws and regulations domestically and internationally that concern money laundering, financial recordkeeping and proceeds of crime, including the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (Canada), as amended and the rules and regulations thereunder, the Criminal Code (Canada) and any related or similar rules, regulations or guidelines, issued, administered or enforced by governmental authorities internationally.
In the event that any of Wishpond's proceeds, any dividends or distributions therefrom, or any profits or revenues accruing from operations were found to be in violation of money laundering legislation or otherwise, such transactions may be viewed as proceeds of crime under one or more of the statutes noted above or any other applicable legislation. This could restrict or otherwise jeopardize the ability of Wishpond to declare or pay dividends, effect other distributions or subsequently repatriate such funds back to Canada.
Regulation
Wishpond is subject to general business regulations and laws as well as regulations and laws specifically governing collection of information and the internet. Existing and future laws and regulations may impede Wishpond's growth strategies. These regulations and laws may cover taxation, privacy, data protection, pricing, content, copyrights, distribution, consumer protection, web services, websites, and the characteristics and quality of products and services. Unfavourable changes in regulations and laws could decrease demand for Wishpond's digital media properties and inventory and increase its cost of doing business or otherwise have a material adverse effect on Wishpond's reputation, popularity, results of operations, and financial condition. The requirements of being a public company may strain Wishpond's resources, divert management's attention and affect its ability to attract and retain executive management and qualified board members.
As a reporting issuer, Wishpond will be subject to the reporting requirements of applicable securities legislation of the jurisdiction in which it is a reporting issuer, the listing requirements of the Exchange and other applicable securities rules and regulations. Compliance with these rules and regulations will increase
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Wishpond's legal and financial compliance costs, make some activities more difficult, time consuming or costly and increase demand on its systems and resources. Applicable securities laws require Wishpond to, among other things, file certain annual and quarterly reports with respect to its business and results of operations. In addition, applicable securities laws require Wishpond to, among other things, maintain effective disclosure controls and procedures and internal control over financial reporting. In order to maintain and, if required, improve its disclosure controls and procedures and internal control over financial reporting to meet this standard, significant resources and management oversight may be required. Specifically, due to the increasing complexity of its transactions, it is anticipated that Wishpond will improve its disclosure controls and procedures and internal control over financial reporting primarily through the continued development and implementation of formal policies, improved processes and documentation procedures, as well as the continued sourcing of additional finance resources. As a result, management's attention may be diverted from other business concerns, which could harm Wishpond's business and results of operations. To comply with these requirements, Wishpond may need to hire more employees in the future or engage outside consultants, which will increase its costs and expenses.
In addition, changing laws, regulations and standards relating to corporate governance and public disclosure are creating uncertainty for public companies, increasing legal and financial compliance costs and making some activities more time consuming. These laws, regulations and standards are subject to varying interpretations, in many cases due to their lack of specificity, and, as a result, their application in practice may evolve over time as new guidance is provided by regulatory and governing bodies. This could result in continuing uncertainty regarding compliance matters and higher costs necessitated by ongoing revisions to disclosure and governance practices. Wishpond intends to continue to invest resources to comply with evolving laws, regulations and standards, and this investment may result in increased general and administrative expenses and a diversion of management's time and attention from revenue generating activities to compliance activities. If its efforts to comply with new laws, regulations and standards differ from the activities intended by regulatory or governing bodies due to ambiguities related to their application and practice, regulatory authorities may initiate legal proceedings against Wishpond and Wishpond's business may be adversely affected.
As a public company subject to these rules and regulations, Wishpond may find it more expensive for it to obtain director and officer liability insurance, and it may be required to accept reduced coverage or incur substantially higher costs to obtain coverage. These factors could also make it more difficult for Wishpond to attract and retain qualified members of its Board of Directors, particularly to serve on its audit committee and compensation committee, and qualified executive officers. As a result of disclosure of information in filings required of a public company, Wishpond's business and financial condition will become more visible, which may result in threatened or actual litigation, including by competitors and other third parties. If such claims are successful, Wishpond's business and results of operations could be harmed, and even if the claims do not result in litigation or are resolved in its favor, these claims, and the time and resources necessary to resolve them, could divert the resources of Wishpond's management and harm its business and results of operations.
Unknown Defects and Impairments
A defect in any business arrangement may arise to defeat or impair the claim of Wishpond to such transaction, which may have a material adverse effect on Wishpond. It is possible that material changes could occur that may adversely affect management's estimate of the recoverable amount for any agreement Wishpond enters into. Impairment estimates, based on applicable key assumptions and sensitivity analysis, will be based on management's best knowledge of the amounts, events or actions at such time, and the actual future outcomes may differ from any estimates that are provided by Wishpond. Any impairment charges on Wishpond's carrying value of business arrangements could have a material adverse effect on Wishpond.
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Challenging Global Financial Conditions
Global financial conditions, particularly in light of the recent interest rate movements, tightening of credit, wars, trade sanctions, supply chain disruptions, energy shocks and other geo-political, pandemic or climate change related instability, have been characterized by increased volatility, with companies having either gone into bankruptcy or having to be rescued by government authorities. Global financial conditions could suddenly and rapidly destabilize in response to future events, as government authorities may have limited resources to respond to future crises. Global capital markets have continued to display increased volatility in response to global events. Future crises may be precipitated by any number of causes, including natural disasters, geopolitical instability, changes to energy prices and banking or sovereign defaults. Any sudden or rapid destabilization of global economic conditions could negatively impact the ability of Wishpond, or the ability of the operators of the companies in which Wishpond will hold interests, to obtain equity or debt financing or make other suitable arrangements to finance their projects. If increased levels of volatility continue or in the event of a rapid destabilization of global economic conditions, it may result in a material adverse effect on Wishpond and the price of Wishpond's securities could be adversely affected.
Additionally, recent global events have also led to significant changes in corporate behaviour and many companies are experiencing increased business instability and as a result may reduce or defer spending on products and services, including products and services that may be provided by the Company until when greater economic certainty can be determined. If customers and/or potential customers alter their current spending habits and/or budgetary allocations towards products and services that are provided by the Company, the Company's financial outlook could be adversely affected.
Credit and Liquidity Risk
Wishpond will be exposed to counterparty risks and liquidity risks including, but not limited to:
- through suppliers of Wishpond which may experience financial, operational or other difficulties, including insolvency, which could limit or suspend those suppliers' ability to perform their obligations under agreements with Wishpond;
- through financial institutions that may hold Wishpond's cash and cash equivalents;
- through customers that have payables to Wishpond;
- through Wishpond's insurance providers; and
- through Wishpond's lenders, if any.
Wishpond is also exposed to liquidity risks in meeting its operating expenditure and debt service requirements, particularly in circumstances where cash positions are insufficient or appropriate financing is unavailable. The Company's reliance on its credit facilities, the expected forbearance arrangement with its senior lender and additional financing initiatives increases its exposure to credit and refinancing risk. These factors may impact the ability of Wishpond to obtain loans and other credit facilities in the future and, if obtained, on terms favourable to Wishpond. If these risks materialize, Wishpond's operations could be adversely impacted and the price of Wishpond Shares could be adversely affected.
Litigation
Wishpond may from time to time be involved in various claims, legal proceedings and disputes arising in the ordinary course of business. Additionally, as more and more enterprises and consumers experience increased financial uncertainty, customers, suppliers and other parties with whom the Company may conduct business may be unable to carry out its obligations including payment for services and products provided by the Company. In such circumstances, the Company may not be able to resolve disputes without referring such disputes to courts of competent jurisdiction.
If Wishpond is unable to resolve these disputes favourably, it may have a material adverse effect on Wishpond. Even if Wishpond is involved in litigation and wins, litigation can redirect significant Company
resources. Litigation may also create a negative perception of Wishpond. Securities litigation could result in substantial costs and damages and divert Wishpond's management's attention and resources. Any decision resulting from any such litigation that is adverse to Wishpond could have a negative impact on Wishpond's financial position. Additionally, in cases where opposing parties are bankrupt, Wishpond may be in an unsecured position subordinate to other priority creditors and may not be able to realize any proceeds regardless of the results of any dispute.
Cybersecurity Risks
The information systems of Wishpond and any third-party service providers and vendors, are vulnerable to an increasing threat of continually evolving cybersecurity risks. These risks may take the form of malware, computer viruses, cyber threats, extortion, employee error, malfeasance, system errors or other types of risks, and may occur from inside or outside of the respective organizations. Cybersecurity risk is increasingly difficult to identify and quantify and cannot be fully mitigated because of the rapid evolving nature of the threats, targets and consequences. Additionally, unauthorized parties may attempt to gain access to these systems through fraud or other means of deceiving third-party service providers, employees or vendors. The operations of Wishpond depend, in part, on how well networks, equipment, IT systems and software are protected against damage from a number of threats. These operations also depend on the timely maintenance, upgrade and replacement of networks, equipment, IT systems and software, as well as pre-emptive expenses to mitigate the risks of failures. However, if Wishpond is unable or delayed in maintaining, upgrading or replacing IT systems and software, the risk of a cybersecurity incident could materially increase. Any of these and other events could result in information system failures, delays and/or increases in capital expenses. The failure of information systems or a component of information systems could, depending on the nature of any such failure, adversely impact the reputation and results of operations of Wishpond.
Security
Wishpond cannot guarantee absolute protection against unauthorized attempts to access its IT systems, including malicious third-party applications or denial of service attacks that may interfere with or exploit security flaws in its digital media properties. Viruses, worms, and other malicious software programs could jeopardize the security of information stored in a user's computer or in Wishpond's computer systems or attempt to change the internet experience of users by interfering with Wishpond's ability to connect with a user, ensure the privacy of customer data or the complete loss of customer or company data. If any compromise to Wishpond's security measures were to occur and Wishpond's efforts to combat this breach were unsuccessful, Wishpond's reputation or ability to perform on its customer agreements may be harmed leading to an adverse effect on Wishpond's financial condition and prospects.
Dividend Policy
The declaration, timing, amount and payment of dividends are at the discretion of Wishpond's Board of Directors and will depend upon Wishpond's future earnings, cash flows, acquisition capital requirements and financial condition, and other relevant factors. There can be no assurance that Wishpond will declare a dividend on a quarterly, annual or other basis.
Customer Acquisition
Wishpond's success depends, in part, on Wishpond's ability to attract and retain customers. There are many factors which could impact Wishpond's ability to attract and retain customers, including but not limited to the successful implementation of marketing plans, development of new products and services for customers, and the continued growth in the aggregate number of customers. The segments and industries in which Wishpond operates may be subject to increased competition and other competitors may be able to develop new ideas faster and may be able to devote more resources than Wishpond. If Wishpond is not able to offer competitive products and services, its revenues and operations may materially decline. Additionally, while the Company uses the tools at its disposal to predict and develop new products and
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services that the Company considers attractive to customers, there is no guarantee that such development decisions undertaken by the Company will accurately reflect customer demands and lead to the outcomes the Company anticipates. If the Company fails to anticipate customer demands, customers may purchase or subscribe for competing products and services which could have an adverse effect on the finances and operations of the Company. The failure to acquire and retain customers would have a material adverse effect on Wishpond's business, operating results and financial condition.
Constraints on Marketing Products
The development of Wishpond's businesses and operating results may be hindered by applicable restrictions on marketing technology products or digital marketing services. The Canadian federal regulatory regime requires plain packaging of products, and has further prohibitions with respect to marketing, including prohibitions on testimonials, lifestyle branding and packaging that is appealing to youth.
The regulatory environment in Canada and abroad limits Wishpond's ability to compete for market share in a manner similar to other industries. If Wishpond is unable to effectively market its products and compete for market share, or if the costs of compliance with government legislation and regulation cannot be absorbed through increased selling prices for its products, Wishpond's sales and operating results could be adversely affected, which could have a materially adverse effect on Wishpond's business, financial condition and operating results.
Intellectual Property
The ownership and protection of trademarks, patents, trade secrets and intellectual property rights brought in from the acquisition of Wishpond are significant aspects of Wishpond's future success. Unauthorized parties may attempt to replicate or otherwise obtain and use Wishpond's products and technology. Policing the unauthorized use of Wishpond's current or future trademarks, patents, trade secrets or intellectual property rights could be difficult, expensive, time-consuming and unpredictable, as may be enforcing these rights against unauthorized use by others. In addition, in any infringement proceeding, some or all of the trademarks, patents or other intellectual property rights or other proprietary know-how, or arrangements or agreements seeking to protect the same may be found invalid, unenforceable, anti-competitive or not infringed. An adverse result in any litigation or defense proceedings could put one or more of the trademarks, patents or other intellectual property rights at risk of being invalidated or interpreted narrowly and could put existing intellectual property applications at risk of not being issued. Any or all of these events could materially and adversely affect the business, financial condition and results of operations of Wishpond.
In addition, other parties may claim that Wishpond's products infringe on their proprietary and perhaps patent protected rights. Such claims, whether or not meritorious, may result in the expenditure of significant financial and managerial resources, legal fees, result in injunctions, temporary restraining orders and/or require the payment of damages. As well, Wishpond may need to obtain licences from third parties who allege that Wishpond has infringed on their lawful rights. However, such licences may not be available on terms acceptable to Wishpond or at all. In addition, Wishpond may not be able to obtain or utilize on terms that are favorable to it, or at all, licences or other rights with respect to intellectual property that it does not own.
Foreign Exchange
Wishpond is exposed to foreign currency risk by reason of Wishpond operating in the United States and other foreign jurisdictions. As a majority of the Company's revenue is derived from customers in the United States and other foreign jurisdictions while the Common Shares are traded in and the financial statements of the Company are reported in Canadian dollars, the movement of the US dollar and other foreign currencies against the Canadian dollar could have a material adverse effect on Wishpond's prospects, business, financial condition, and results of operation.
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