Voltas Ltd. - Environmental & Social Information 2025

14[th] June, 2025

BSE Limited National Stock Exchange of India Limited Department of Corporate Services Listing Department Phiroze Jeejeebhoy Towers Exchange Plaza Dalal Street Bandra-Kurla Complex Mumbai 400 001 Bandra (East), Mumbai 400 051 Scrip Code: 500575 NSE Symbol: VOLTAS

Dear Sirs,

Sub: Business Responsibility and Sustainability Report for the Financial Year 2024-25

Pursuant to Regulation 34(2)(f) of the Securities and Exchange Board of India (Listing Obligations and Disclosure Requirements) Regulations, 2015, we enclose herewith the Business Responsibility and Sustainability Report (BRSR) of the Company for the financial year 2024-25.

The BRSR is also available on the website of the Company at www.voltas.com forming part of Voltas Annual Report 2024-25.

This is for your information and records

Thanking you

Yours faithfully,

For Voltas Limited

RATNESH Digitally signed by RATNESH PRASAD PRASAD RUKHARIYA RUKHARIYAR Date: 2025.06.14 R 21:28:08 +05'30'

Ratnesh Rukhariyar

Company Secretary & Compliance Officer

Encl: As above

Business Responsibility & Sustainability Report

BUSINESS RESPONSIBILITY & SUSTAINABILITY REPORT

SECTION A: GENERAL DISCLOSURES

I. Details of the listed entity

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1. Corporate Identity Number (CIN) of the Entity L29308MH1954PLC009371
2. Name of the Entity Voltas Limited
3. Year of incorporation 06 September, 1954
4. Registered office address Voltas House ‘A’, Dr. Babasaheb Ambedkar Road, Chinchpokli,
Mumbai 400 033
5. Corporate address Voltas House ‘A’, Dr. Babasaheb Ambedkar Road, Chinchpokli,
Mumbai 400 033
6. E-mail [email protected]
7. Telephone 022 - 66656666
8. Website www.voltas.com
9. Financial year for which reporting is being done 2024-25
10. Name of the Stock Exchange(s) where shares are listed National Stock Exchange of India Limited (NSE) and BSE
Limited (BSE)
11. Paid-up Capital ` 33.08 crores
12. Name and contact details (telephone, email address) of Ms. Astrid Dias
the person who may be contacted in case of any queries 022 – 66656666
on the BRSR report [email protected]
13. Reporting boundary - Are the disclosures under this Standalone basis
report made on a standalone basis (i.e., only for the entity)
or on a consolidated basis (i.e., for the entity and all the
entities which form a part of its consolidated financial
statements, taken together).
14. Name of assurance provider S R B C & CO LLP
15. Type of assurance obtained Reasonable Assurance
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II. Products/Services

16. Details of business Activities (accounting for 90% of the turnover):

S. No.	Description of Main Activity	Description of Business Activity	% of Turnover of the entity
1	Unitary Cooling Products	Room Air conditioners, Air Coolers, Commercial Refrigeration products, and Commercial Air Conditioning	94.9%
2	Electro-Mechanical Projects and Services	Mechanical, Electrical, Plumbing, and Water projects	5.1%

17. Products/Services sold by the entity (accounting for 90% of the entity’s turnover):

S. No.	Product/Service	NIC Code	% of total Turnover contributed
1	UnitaryCoolingProducts	28191/28192	94.9%
2	Electro-Mechanical Projects and Services	43219/43229	5.1%

Voltas Limited 1

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III. OPERATIONS

18. Number of locations where plants and/or operations/offices of the entity are situated:

Location	Number ofplants	Number of ofces	Total
National	05	37	42
International	Nil	06	06

19. Markets served by the entity:

a. Number of locations

ets served by the entity: Number of locations
Locations	Number
National (No. of States and Union Territories)	28 States, 8 UTs
International (No. of Countries)	20

b. What is the contribution of exports as a percentage of the total turnover of the entity?

0.5%

c. A brief on the types of customers

The main end users of Voltas products and services are households, commercial and industrial establishments and Government Institutions. The Company also provides retrofits in existing equipment for consumers, that enables energy efficiency and utilise waste heat, thus reducing energy consumption. The Company also executes MEP Projects in the Middle East and in the Kingdom of Saudi Arabia.

IV. EMPLOYEES

20. Details as at the end of Financial Year

a. Employees (including differently abled)

S. No.	Particulars	Total (A)	Male	Male	Female	Female
			No. (B)	% (B/A)	No. (C)	% (C/A)
			EMPLOYEES
1.	Permanent (D)	1,787	1,667	93.28%	120	6.72%
2.	Other than Permanent (E)	6,752	6,217	92.08%	535	7.92%
3.	Total Employees (D+E)	8,539	7,884	92.33%	655	7.67%
			WORKERS
4.	Permanent (F)	125	121	96.80%	4	3.20%
5.	Other than Permanent (G)	5,936	4,774	80.42%	1,162	19.58%
6.	Total workers (F+G)	6,061	4,895	80.76%	1,166	19.24%

b. Differently abled employees and workers:

S. No.	Particulars	Total (A)	Male	Male	Female	Female
			No. (B)	% (B/A)	No. (C)	% (C/A)
DIFFERENTLY ABLED EMPLOYEES
1.	Permanent (D)	2	1	50%	1	50%
2.	Other than Permanent (E)	3	3	100%	-	-
3.	Total Employees (D+E)	5	4	80.00%	1	20.00%

Annual Report 2024-25

Business Responsibility & Sustainability Report

S. No.	Particulars	Total (A)	Male	Male	Female	Female
			No. (B)	% (B/A)	No. (C)	% (C/A)
		DIFFERENTLY	ABLED WORKERS
4.	Permanent (F)	-	-	-	-	-
5.	Other than Permanent (G)	-	-	-	-	-
6.	Total workers (F+G)	-	-	-	-	-

21. Participation/Inclusion/Representation of Women

Participation/Inclusion/Representation of Women
	Total (A)	No. andpercentage of Females
		No. (B)	% (B/A)
Board of Directors	10*	1	10.00%
KeyManagement Personnel	4**	-	-

Includes Managing Director & CEO and Executive Director, who are also Key Management Personnel.

** Managing Director & CEO; Executive Director; CFO; and Company Secretary.

22. Turnover rate for permanent employees and workers

(Disclose trends for the past 3 years)

		2024-25			2023-24			2022-23
	Male	Female	Total	Male	Female	Total	Male	Female	Total
Permanent Employees	20.15%	20.66%	20.40%	19.78%	20.41%	19.8%	27%	30%	27%
Permanent Workers	6.41%	-	6.41%	-	-	-	-	-	-

V. HOLDING, SUBSIDIARY AND ASSOCIATE COMPANIES (INCLUDING JOINT VENTURES)

23. (a) Names of holding/subsidiary/associate companies/joint ventures

S. No.	Name of the holding/ subsidiary/ associate companies/joint ventures (A)	Indicate whether holding/ Subsidiary/ Associate/ Joint Venture	% of shares held by listed entity	Does the entity indicated at column A, participate in the Business Responsibility initiatives of the listed entity? (Yes/No)
1	Universal MEP Projects & Engineering Services Limited (UMPESL)	Subsidiary	100%	No
2	Voltas Components Private Limited (formerly Hi-Volt Enterprises Private Limited)	Subsidiary	100%	No
3	Voltas Social Development Foundation	Subsidiary	100%	No
4	Voltas Netherlands B.V. (VNBV)	Subsidiary	100%	No
5	Universal MEP Projects Pte Limited (UMPPL)	Subsidiary	100%	No
6	Weathermaker FZE (WMF)	Subsidiary	100%	No
7	Saudi Ensas Company for Engineering Services & TradingWLL (Saudi Ensas)	Subsidiary	100%	No
8	Lalbuksh Voltas Engineering Services & TradingLLC (LALVOL)	Subsidiary	60%	No

Voltas Limited

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S. No.	Name of the holding/ subsidiary/ associate companies/joint ventures (A)	Indicate whether holding/ Subsidiary/ Associate/ Joint Venture	% of shares held by listed entity	Does the entity indicated at column A, participate in the Business Responsibility initiatives of the listed entity? (Yes/No)
9	Voltas Oman SPC (VOSPC)	Subsidiary	100%	No
10	Voltas Qatar WLL (VQWLL)	Subsidiary*	49%	No
11	Universal MEP ContractingL.L.C	Subsidiary	100%	No
12	Voltbek Home Appliances Private Limited	Joint Venture	49%	No
13	Universal Voltas LLC	Joint Venture	49%	No
14	Olayan Voltas Contracting Company Limited	Joint Venture	50%	No
15	Naba Diganta Water Management Limited	Associate	26%	No
16	Brihat TradingPrivate Limited	Associate	33.23%	No

due to control on composition of Board of Directors.

VI. CSR DETAILS

24. (i) Whether CSR is applicable as per section 135 of Companies Act, 2013 (Yes/No): Yes

(ii) Turnover (in ): 11,295.54 crores
(iii) Net worth (in ): 8,119.96 crores

VII. TRANSPARENCY AND DISCLOSURES COMPLIANCES

25. Complaints/Grievances on any of the principles (Principles 1 to 9) under the National Guidelines on Responsible Business Conduct:

Being a Tata Group company, Voltas Limited abides by the Tata Code of Conduct (TCoC), which is a comprehensive document for ethical conduct for all internal and external stakeholders of the Company covering 100% of its operations. TCoC consists of 10 sections with sub-clauses that cover employees, customers, communities, environment, value chain partners, financial stakeholders, governments, and group companies. TCoC is extended to Group JVs/Subsidiaries/Suppliers/Contractors. For receiving complaints/grievances from stakeholders there are defined channels and these are addressed with expediency in upholding the ethical standards practiced in the Group.

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Business Responsibility & Sustainability Report

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Stakeholder Grievance Redressal Mechanism 2024-25 2023-24
group from in Place (Yes/No)
whom Number of Number of Remarks Number of Number of Remarks
complaint is (If yes, then provide web-link for complaints complaints complaints complaints
received grievance redress policy filed during pending filed during pending
the year resolution at the year resolution at
close of the close of the
year year
Shareholders Yes, 32 2 Resolved 30 3 Resolved
subsequently subsequently
https://www.voltas.in/investors/
financial-snapshot/
Employees & Yes, 21 5 Nil 1 Nil
Workers https://www.voltas.in/images/
ansel_image_collector/TATA_CODE
OF_CONDUCT_FOR_VOLTAS_
ASSOCIATES_1.pdf
https://voltas.integritymatters.in/
cases/case_instructions?locale=en+
and+other+internal+reporting+
channels+available+with+Employee
Customers Yes, 88.71 lakhs 0.79 lakhs Received 68.82 lakhs 1.24 lakhs These are
https://www.voltas.in/contact/ in Service complaints
Request (SR) recorded
through the
Company
customer
service
process
Value Chain Yes , 8 0 Nil 2 Nil Resolved
Partners https://voltas.integritymatters.in/ subsequently
cases/case_instructions?locale=en
https://www.voltas.in/images/
ansel_image_collector/TATA_CODE
OF_CONDUCT_FOR_VOLTAS_
ASSOCIATES_1.pdf
https://www.voltas.in/images/
ansel_image_collector/Model
Responsible_Value_Chain_Partner_
Code_of_Conduct-Voltas.pdf
Others Yes, 12 6 Nil Nil Nil Nil
Anonymous https://voltas.integritymatters.in/
cases/case_instructions?locale=en
and other internal reporting
channels available with Employees
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*With regard to suppliers and vendors and other agencies, the specific department under the business function resolves grievances raised. Value chain partners can also raise issues through the TCoC platform.

Voltas Limited

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26. Overview of the entity’s material responsible business conduct issues.

Please indicate material responsible business conduct and sustainability issues pertaining to environmental and social matters that present a risk or an opportunity to your business, rationale for identifying the same, approach to adapt or mitigate the risk along-with its financial implications, as per the following format.

S. No.	Material Issue Identifed	Indicate whether risk or opportunity (R/O)	Rationale for identifying the risk/opportunity	In case of risk, approach to adapt or mitigate	Financial implications of the risk or opportunity (Indicate positive or negative implications)
1	Climate Change	Opportunity	Climate change presents a chance to innovate smart engineering products that prioritise energy and resource efciency, enhancing comfort in everyday living. By focusing on Commercial Refrigeration, the Company aims to curb food waste by preserving food longer, thereby mitigating Greenhouse Gas (GHG) emissions associated with food waste.	NA	Positive
2	Climate Change	Risk	Furthermore, extreme weather events like heat stress, excess rainfall etc can impact employees working in manufacturing facilities, sites and ofces potentially reducing productivity and increasing absenteeism, thereby impacting the overall efciency of the Company.	• Mandatory safety trainings and awareness sessions are conducted throughout our operations, project sites, and ofces, encompassing emergency evacuation procedures during natural disasters. • Developing smart engineering products that prioritise sustainability and energy efciency is essential to meet rising consumer demand and address climate change concerns. • Transitioning to clean energy for our business operations, the Company strives to achieve Net Zero emissions by2045	Negative

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Business Responsibility & Sustainability Report

S. No.	Material Issue Identifed	Indicate whether risk or opportunity (R/O)	Rationale for identifying the risk/opportunity	In case of risk, approach to adapt or mitigate	Financial implications of the risk or opportunity (Indicate positive or negative implications)
3	Product Stewardship	Opportunity	Implementing responsible product management practices throughout its lifecycle, spanning from design to disposal, aims to minimise environmental impact, thereby enhancing cost- efciency through streamlined production processes and waste reduction. The Company’s international operations encourage the adoption of renewable energy sources and energy-efcient technologies among clients, fostering sustainability and aiding in customer retention while maintaining leadership in current markets.	NA	Positive
4	Health, Safety & Wellbeing	Risk	The Company always aspires to foster a safe and conducive work environment for its employees, workers, and vendors. Health and Safety hazards can lead to employee injuries and illnesses, diminishing productivity and escalating associated costs, including damage to the Company’s reputation, ultimately afecting its fnancial performance.	Through safety campaigns and conferences, all signifcant hazards are communicated across sites, factories, and ofces. The Company mitigates safety and health risks by empowering employees, workers, and vendors with the “Will to stop Work”, if they perceive the workplace as unsafe. Furthermore, the Company’s insurance program extends coverage to both employees and service technicians.	Negative

Voltas Limited 7

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S. No.	Material Issue Identifed	Indicate whether risk or opportunity (R/O)	Rationale for identifying the risk/opportunity	In case of risk, approach to adapt or mitigate	Financial implications of the risk or opportunity (Indicate positive or negative implications)
5	Talent Development	Opportunity	Investing in talent development provides the Company a strategic edge, fostering individual growth that translates into organisational agility and competitiveness. Prioritising employee growth and advancement not only fosters a culture of continuous improvement but also positions companies as preferred employers, attracting top talent and ensuring sustained success.	NA	Positive
6	Sustainable Supply Chain	Risk	Lack of adoption of sustainable measures within the supply chain may result in damaging the Company’s reputation and diminishing consumer trust, especially with the growing environmental awareness and demand for sustainable products.	The Company has formulated a Model Responsible Value Chain Partner Code of Conduct. This covers the following aspects: Business Ethics; Labor Practices and Human Rights; and Environment, Health and Safety. Currently the suppliers for the Room Air Conditioners, Commercial Air Conditioners, and Commercial Refrigeration businesses are provided training and awareness on aspects related to sustainability. The same set of suppliers also undergo an assessment related to sustainability to understand their performance on key parameters.	Negative

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S. No.	Material Issue Identifed	Indicate whether risk or opportunity (R/O)	Rationale for identifying the risk/opportunity	In case of risk, approach to adapt or mitigate	Financial implications of the risk or opportunity (Indicate positive or negative implications)
7	Diversity and Inclusion	Opportunity	Diversity and inclusion ofer an opportunity for individuals from diverse backgrounds, experiences, and perspectives to unite in a workforce that embraces inclusivity and equality. This brings forth numerous advantages, including better decision-making, broader consumer reach, an improved employer brand, the advancement of economic growth, and an enhanced reputation.	NA	Positive
8	Digitalisation	Opportunity	Digitalisation helps to automate and streamline business processes by reducing errors and therefore improves efciency and accuracy. The Company can understand and meet the needs of their customers in a better way by leveraging customer data and insights, can personalise their oferings and improve the customer experience. The intent is also to use digitalisation for spreading awareness on aspects related to sustainability through digitalisation.	NA	Positive
9	Customer Centricity	Opportunity	Customer centricity provides an opportunity to develop new products that are designed with a focus on increased efciency, safety and quality. It also helps in receiving customer feedback and understanding their needs and concerns to create products that are not only safe, but also meet the needs of customers.	NA	Positive

Voltas Limited 9

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S. No.	Material Issue Identifed	Indicate whether risk or opportunity (R/O)	Rationale for identifying the risk/opportunity	In case of risk, approach to adapt or mitigate	Financial implications of the risk or opportunity (Indicate positive or negative implications)
10	Business Ethics	Risk	Failure to adhere to business ethics can result in signifcant risks for a Company. If a Company is found to be engaging in unethical behaviour, it can damage the Company’s reputation and erode public trust creating a loss of customers, investors, and other stakeholders.	The Company adheres to the Tata Code of Conduct, which serves as a guide to each employee and the entire value chain, on the standards of values, ethics, and business principles. The Whistle Blower Policy of the Company provides a mechanism for the employees to approach the Chairman of Board Audit Committee/ Ethics Counsellor and disclose information that may evidence unethical or improper activity concerningthe Company.	Negative
11	Corporate Governance	Opportunity	Strong corporate governance enables the Company to build stakeholder trust, ensure regulatory compliance, and enhance operational transparency. This facilitates better access to capital, strengthens investor confdence, and supports long- term value creation.	NA	Positive
12	Corporate Governance	Risk	Inadequate corporate governance can lead to non-compliance with legal requirements, mismanagement, and loss of stakeholder trust. This could result in reputational damage, fnancial penalties, and decreased access to investment.	• Strengthening board independence and diversity • Implementation of transparent audit practices • Regular training on governance and ethical practices	Negative
13	Environmental Stewardship	Opportunity	Rising global demand for energy- efcient appliances, stricter regulatory norms (like BEE star ratings, SEER standards), and increasing electricity prices have made energy-efcient AC systems a market diferentiator. Designing high-efciency products aligns with both environmental responsibility and consumer demand.	NA	Positive

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S. No.	Material Issue Identifed	Indicate whether risk or opportunity (R/O)	Rationale for identifying the risk/opportunity	In case of risk, approach to adapt or mitigate	Financial implications of the risk or opportunity (Indicate positive or negative implications)
14	Environmental Stewardship	Risk	Manufacturing operations emit emissions, generate waste and use water. Without efcient monitoring mechanisms this could impact the environment and may exceed regulatory thresholds. GHG emissions are a major driver of climate change which is major risk factor for humans as well as other forms of life on earth.	• Regularly monitor emissions and other environmental indicators • Initiatives to reduce GHG emissions, water conservation and managing resources thus reducing/ recycling waste	Negative
15	Community Engagement	Opportunity	Engaging with local communities improves the Company’s social license to operate and opens opportunities for partnerships and local workforce development, enhancing operational stability and reputation.	NA	Positive
16	Human Rights	Risk	Violations of Labor rights can lead to legal actions, strikes, and reputational damage.	Implementation of fair Labor practices ensure safe working conditions and compliance with applicable laws	Negative
17	Regulatory Compliance	Risk	Non-compliance could lead to fnes, sanctions, and reputational damage.	Implementation of strong internal controls, conducting regular audits, and ensuring regulatoryadherence.	Negative
18	Information Security	Risk	Data breaches could result in fnancial loss, reputational harm, and legal consequences.	Investments in cybersecurity infrastructure, conducting regular vulnerability assessments, and implementation of a data breach responseplan.	Negative
19	Risk Management	Risk	Unaddressed operational risks may result in fnancial loss and business disruption.	Implementation of a robust risk management system, conducting regular risk assessments, and ensuring contingency plans are inplace.	Negative
20	Risk Management	Opportunity	Efective risk management can reduce exposure to market volatility and improve fnancial stability.	NA	Positive

Voltas Limited 11

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S. No.	Material Issue Identifed	Indicate whether risk or opportunity (R/O)	Rationale for identifying the risk/opportunity	In case of risk, approach to adapt or mitigate	Financial implications of the risk or opportunity (Indicate positive or negative implications)
21	Economic Performance & Market Share	Risk	Loss of market share could result in reduced revenue and competitive disadvantage.	Enhancing marketing eforts, provision of innovative product oferings, and focusing on customer retention.	Negative
22	Economic Performance & Market Share	Opportunity	Expanding into new markets can increase revenue and enhance brand visibility and customer retention.	NA	Positive

SECTION B: MANAGEMENT AND PROCESS DISCLOSURES

The National Guidelines on Responsible Business Conduct (NGRBC) were prescribed by the Ministry of Corporate Affairs (MCA), Government of India, in 2018. They are built over the National Voluntary Guidelines on the Social, Environmental and Economic Responsibilities of Business (NVGs) released by the MCA in 2011. The NGRBC have been designed to guide businesses to perform beyond the requirements of regulatory compliance and contribute towards wider developmental goals including environmental and social.

The NGRBC advocates for nine principles referred as P1-P9 as given below:

P1 Businesses should conduct and govern themselves with integrity, and in a manner that is Ethical, Transparent and Accountable.
P2 Businesses should provide goods and services in a manner that is sustainable and safe.
P3 Businesses should respect and promote the well-being of all employees, including those in their value chains.
P4 Businesses should respect the interests of and be responsive to all its stakeholders.
P5 Businesses should respect and promote human rights.
P6 Businesses should respect and make efforts to protect and restore the environment.
P7 Businesses, when engaging in influencing public and regulatory policy, should do so in a manner that is responsible and transparent.
P8 Businesses should promote inclusive growth and equitable development. P9 Businesses should engage with and provide value to their consumers in a responsible manner.

Disclosure Questions	P1	P2	P3	P4	P5	P6	P7	P8	P9
Policy and Management Processes
1. a. Whether your entity’s policy/policies cover each principle and its core elements of the NGRBCs. (Yes/No)	Y	Y	Y	Y	Y	Y	Y	Y	Y
b. Has the policy been approved by the Board? (Yes/No)	Y	Y	Y	Y	Y	Y	Y	Y	Y
c. Weblink to the policies, if available. (Yes/No)		https://www.voltas.in/about/corporate-governance/

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Disclosure Questions	P1	P2	P3	P4	P5	P6	P7	P8	P9
2. Whether the entity has translated the policy into procedures. (Yes / No)	Y	Y	Y	Y	Y	Y	Y	Y	Y
3. Do the enlisted policies extend to your value chain partners? (Yes/No).	Y	Y	Y	Y	Y	Y	Y	Y	Y
4. Name of the national and international codes/ certifcations/labels/ standards (e.g. Forest Stewardship Council, Fairtrade, Rainforest Alliance, Trustee) standards (e.g. SA 8000, OHSAS, ISO, BIS) adopted by your entity and mapped to each principle.	Voltas policies are based on the NVG principles and aligned to the international standards like ISO 45001, ISO 9001 and United Nations SDGs. Voltas follows GRI standards for measuring and reporting its sustainability performance.
5. Specifc commitments, goals and targets set by the entity with defned timelines, if any.	Being a part of the Tata Group, Voltas has aligned its environmental goals to project Aalingana. Project Aalingana refects the Tata Group’s ambition to drive a green transition while protecting the world and building the future through technologies of tomorrow. Voltas aspires to be Net Zero by 2045, zero waste to landfll and water neutral for its operations by 2030.
6. Performance of the entity against the specifc commitments, goals and targets along with reasons in case the same are not met.	Performance of sustainability goals and targets are reviewed by the Board SHE Committee as well as the Leadership team at Voltas

Governance, Leadership and Oversight

7. Statement by director responsible for the business responsibility report, highlighting ESG related challenges, targets and achievements (listed entity has flexibility regarding the placement of this disclosure).

At Voltas, we have always believed in driving business with purpose. Through reporting, we would like to communicate to our stakeholders, our progress on Environmental, Social and Corporate Governance performance to our stakeholders. Sustainability enables businesses to thrive in dynamically changing environments. Innovation and adaptation will be key to overcoming challenges and building resilience, especially in the ever-changing environments around us. Some of our key challenges include: reporting on ESG metrics for our value chain; adapting to new technologies as well technology availability at a competitive cost especially for our products and manoeuvering through challenges of transitioning to clean energy. We have been working in the past year to strengthen our commitments towards Sustainability, this includes integrating ESG risks to our Enterprise Risk Management framework; building aspirational goals of carbon neutral and water positive for our operations; investing in products and processes that are energy efficient; initiating life cycle assessments of some of our products; promoting products and services that help in lowering environmental impact; ensuring health and safety of our workforce; partnering with waste recyclers; and supporting communities. We believe Sustainability is a journey, and while we believe there is more work to be done, we are also poised to take up challenges and improvements through transforming our ways of doing business.

8. Details of the highest authority responsible for implementation and oversight of the Business Responsibility policy(ies).

Managing Director & CEO

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Disclosure Questions	P1	P2	P3	P4	P5	P6	P7	P8	P9
9. Does the entity have a specifed Committee of the Board/ Director responsible for decision-making on sustainability-related issues? (Yes / No). If yes, provide details.	Yes, the Company has a Board level S-H-E. Committee. S-H-E (Safety, Health and Environment) Committee gives direction and guidance to the Management on the aspects of Health, Safety and Sustainability. Further the S-H-E. Committee looks into the overall environmental performance, safety management, industrial hygiene and occupational health requirements, not only required by law but through industry best practices. There is also a Board level CSR Committee that monitors CSR expenditure and implementation of projects based on annual action plans.

10. Details of Review of the NGRBCs by the Company:

Subject for Review	Indicate whether review was undertaken by Director / Committee of the Board/ Any other Committee	Indicate whether review was undertaken by Director / Committee of the Board/ Any other Committee	Indicate whether review was undertaken by Director / Committee of the Board/ Any other Committee	Indicate whether review was undertaken by Director / Committee of the Board/ Any other Committee	Indicate whether review was undertaken by Director / Committee of the Board/ Any other Committee	Indicate whether review was undertaken by Director / Committee of the Board/ Any other Committee	Indicate whether review was undertaken by Director / Committee of the Board/ Any other Committee	Indicate whether review was undertaken by Director / Committee of the Board/ Any other Committee	Indicate whether review was undertaken by Director / Committee of the Board/ Any other Committee	Frequency (Annually/ Half yearly/ Quarterly/ Any other – please specify)	Frequency (Annually/ Half yearly/ Quarterly/ Any other – please specify)	Frequency (Annually/ Half yearly/ Quarterly/ Any other – please specify)	Frequency (Annually/ Half yearly/ Quarterly/ Any other – please specify)	Frequency (Annually/ Half yearly/ Quarterly/ Any other – please specify)	Frequency (Annually/ Half yearly/ Quarterly/ Any other – please specify)	Frequency (Annually/ Half yearly/ Quarterly/ Any other – please specify)	Frequency (Annually/ Half yearly/ Quarterly/ Any other – please specify)	Frequency (Annually/ Half yearly/ Quarterly/ Any other – please specify)
	P1	P2	P3	P4	P5	P6	P7	P8	P9	P1	P2	P3	P4	P5	P6	P7	P8	P9
Performance against above policies and follow upaction	Y	Y	Y	Y	Y	Y	Y	Y	Y	A	A	A	A	A	A	A	A	A
Compliance with statutory requirements of relevance to the principles and rectifcation of any non-compliances	Y	Y	Y	Y	Y	Y	Y	Y	Y	A	A	A	A	A	A	A	A	A

11. Has the Company carried out independent assessment/ evaluation of the working of its policies by an external agency? (Yes/No). If yes, provide the name of the agency.

P1	P2	P3	P4	P5	P5	P5	P6	P6	P7	P7	P8	P8	P9	P9
N	N	N	N	N			N		N		N		N
If answer to question (1) above is “No” i.e. not all Principles are covered by a policy, reasons to be stated.
Questions					P1	P2		P3	P4	P5	P6	P7	P8	P9
The entity does not consider the principles material to its business (Yes/No)					Not Applicable
The entity is not at a stage where it is in a position to formulate and implement thepolicies on specifedprinciples (Yes/No)
The entity does not have the fnancial or/human and technical resources available for the task (Yes/No)
It isplanned to be done in the next fnancialyear (Yes/No)
Anyother reason (please specify)

12. If answer to question (1) above is “No” i.e. not all Principles are covered by a policy, reasons to be stated.

Annual Report 2024-25

Business Responsibility & Sustainability Report

SECTION C: PRINCIPLE-WISE PERFORMANCE DISCLOSURES

Principle 1: Businesses should conduct and govern themselves with integrity in a manner that is ethical, transparent, and accountable.

ESSENTIAL INDICATORS

1. Percentage coverage by training and awareness programmes on any of the principles during the financial year: The TCoC’s principles serve as the foundation for Voltas Limited. The Company expects its employees to be familiar with the TCoC and align their workplace behaviour in accordance with its guidelines. To effectively communicate the standards of ethical behaviour and the consequences of non-adherence, we conduct regular training sessions for newly hired employees and annual digital certification or re-certification through the e-learning platform

Segment	Total number of training and awareness programmes held	Topics/principles covered under the training and its impact	% of persons in respective category covered by the awareness programmes
Board of Directors (BODs)	2	1. Environmental and social topics related to Sustainability	40%
Key Managerial Personnel	2	1. Ethics 2. Environment and Social Sustainability	100%
Employees other than BODs and KMPs	28	1. Anti-Bribery and Anti-Corruption 2. Climate Change - Environmental Sustainability 3. Data Protection Act, 2023 4. Diversity, Equity & Inclusion 5. Ethics Awareness Session 6. Health & Motivation Workshop 7. Mental Health at Work 8. Policy on Gift and Hospitality 9. Labor Management 10. Women Empowerment Awareness Session 11. Sustainability Leadership Series 12. Tata Code of Conduct (TCoC)* Awareness Program 13. Internal Committee Members for POSH/ Respect for Gender and wellness for Women	FertilitySession
Workers	24	1. Anti-Bribery and Anti-Corruption 2. Climate Change - Environmental Sustainability 3. Diversity, Equity & Inclusion 4. Ethics Awareness Session 5. Health, Mental Health & Motivation 6. Gift and Hospitality 7. POSH Awareness 8. Respect For Gender Policy (in English & Regional Languages) 9. Labor Management 10. Women Empowerment	Wellness

*Mandatory programme every 2 years.

Voltas Limited

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2. Details of fines / penalties /punishment/ award/ compounding fees/ settlement amount paid in proceedings (by the entity or by directors / KMPs) with regulators/ law enforcement agencies/ judicial institutions, in the financial year, in the following format. (Note: the entity shall make disclosures on the basis of materiality as specified in Regulation 30 of SEBI (Listing Obligations and Disclosure Obligations) Regulations, 2015 and as disclosed on the entity’s website):

		Monetary	Monetary	Monetary
	NGRBC Principle	Name of the regulatory/ enforcement agencies/ judicial institutions	Amount (in`)	Brief of the case	Has an appeal been preferred? (Yes/No)
Penalty/Fine		Nil
Settlement		Nil
CompoundingFee		Nil
		Non-monetary
	NGRBC Principle	Name of the regulatory/ enforcement agencies/ judicial institutions	Brief of the case	Has an appeal been preferred? (Yes/No)
Imprisonment		Nil
Punishment		Nil

3. Of the instances disclosed in Question 2 above, details of the Appeal/ Revision preferred in cases where monetary or non-monetary action has been appealed.

Case Details	Name of the regulatory/ enforcement agencies/judicial institutions
Not Applicable

4. Does the entity have an anti-corruption or anti-bribery policy? If yes, provide details in brief and if available, provide a web-link to the policy.

Being a Tata Group Company, Voltas Limited adheres to the Tata Code of Conduct (TCoC). As per section D (Employees) of the TCoC, there are specific clauses on Bribery and Corruption as well as Gifts and Hospitality that inform employees to uphold highest levels of integrity while performing their jobs. Zero tolerance is shown to cases pertaining to bribery and corruption.

The Ethics Counsellor, Officers and Ethics Committee promote and facilitate ethical behaviour within the Company, and with all agencies or business partners (including but not limited to customers and vendors) in their dealings with the Company. People are given the opportunity to voice any concerns they may have about unethical behaviour, and such issues are appropriately investigated in strict confidence so that the individual or people who report them do not face any repercussions.

Please refer to the link- https://www.voltas.in/images/ansel_image_collector/TATA_CODE_OF_CONDUCT_FOR_VOLTAS ASSOCIATES_1.pdf information on anti- corruption policy.

Further, Voltas has a framework on Ethics that draws the necessary steps to create and sustain a work environment in which employees have a clear, common understanding of right and wrong, and feel free to discuss ethical issues and report violations.

Please refer to the link- https://www.voltas.in/images/_ansel_image_collector/ETHICS_AT_VOLTAS_1.pdf

5. Number of Directors/KMPs/employees/workers against whom disciplinary action was taken by any law enforcement agency for the charges of bribery/ corruption.

agency for the charges of bribery/ corruption.
	2024-25	2023-24
Directors	Nil	Nil
KMPs	Nil	Nil
Employees	Nil	Nil
Workers	Nil	Nil

Annual Report 2024-25

Business Responsibility & Sustainability Report

6. Details of complaints with regard to conflict of interest.

Details of complaints with regard to confict of interest.
	2024-25		2023-24
	Number	Remarks	Number	Remarks
Number of complaints received in relation to issues of confict of interest of the directors	Nil	NA	Nil	NA
Number of complaints received in relation to issues of confict of interest of the KMPs	Nil	NA	Nil	NA

7. Provide details of any corrective action taken or underway on issues related to fines / penalties / action taken by regulators/ law enforcement agencies/ judicial institutions, on cases of corruption and conflicts of interest. Not Applicable

8. Number of days of accounts payable ((Accounts payable *365) / Cost of goods and services procured) in the following format:

format:
	2024-25	2023-24
Number of days of accountspayables	97	144

9. Open-ness of business.

Provide details of concentration of purchases and sales with trading houses, dealers, and related parties along-with loans and advances & investments, with related parties, in the following format:

Parameter	Metrics	2024-25	2023-24
Concentration of Purchases	a. Purchases from tradinghouses as % of totalpurchases	9.17%	21.19%
	b. Number of trading houses where purchases are made from	902	5
	c. Purchases from top 10 trading houses as % of total purchases from tradinghouses	6.73%	21.19%
Concentration of sales	a. Sales to dealers / distributors as % of total sales	69.10%	77.64%
	b. Number of dealers / distributors to whom sales are made	3174	2880
	c. Sales to top 10 dealers / distributors as % of total sales to dealers / distributors	26.14%	18.70%
Share of RPTs in	a. Purchases (Purchases with related parties / total purchases)	1.06%	0.79%
	b. Sales(Sales to relatedparties / Total sales)	3.19%	2.90%
	c. Loans & advances (Loans & advances given to related parties / Total loans & advances)	-	0.01%
	d. Investments (Investments in related parties / Total investments made)	16.81%	11.63%

Note:

Current year purchases include raw material, spares, services and capex procurement items in line with the Industry Standard on Reporting of BRSR core. In the previous year, purchases included procurement of raw material.
Current year details of purchase from trading houses includes purchases from domestic and overseas traders in line with the Industry Standard on Reporting of BRSR core. In the previous year, purchase from trading houses included purchases from overseas traders only.

Voltas Limited 17

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LEADERSHIP INDICATORS

1. Awareness programmes conducted for value chain partners on any of the principles during the financial year:

Total number of awareness programmes held	Topics/principles covered under the training	%age of value chain partners covered (by value of business done with such partners) under the awareness programmes
2	Trainings and awareness sessions on topics related to environmental protection; labor and human rights; ethics and sustainable supply chains are carried out with the material suppliers of the business verticals of RAC (Room Air Conditioner), CAC (Commercial Air Conditioning) and CR (Commercial Refrigeration). Annually, the Company conducts vendor meets regionally with vendors that provide contractual workforce, where Environment, Health & Safety practices are discussed. These meets also include awards for Vendors who showcase good health & safety track record as well as environmental initiatives. Further, the Company also has a contractor management system based on an online platform for the purpose of tracking and maintaining information. The Company also emphasises and ensures that suppliers adhere to TCoC, Health & Safety policyand sustainabilityindicatives.	58.17%*

Material suppliers of the business verticals of RAC, CAC and CR.

2. Does the entity have processes in place to avoid/manage conflict of interests involving members of the Board? (Yes/ No) If Yes, provide details of the same.

Yes. The Company has established a formal procedure to address conflicts of interest concerning its Board Members. In compliance with the mandates of the Companies Act, Directors are obligated to disclose their interests using the specified Form MBP-1.

This disclosure is presented and duly documented during a Board Meeting. Additionally, transactions that involve the interest of any Director are promptly reported to the Board. In such instances, the interested Director (if any) abstains from participating in the relevant discussions.

Principle 2: Businesses should provide goods and services in a manner that is sustainable and safe.

ESSENTIAL INDICATORS

1. Percentage of R&D and capital expenditure (capex) investments in specific technologies to improve the environmental and social impacts of product and processes to total R&D and capex investments made by the entity, respectively.

	Current Financial Year	Previous Financial Year	Details of improvements in environmental and social impacts
R&D	17.74%	7%	Expenditure on energyefciencyrelated aspects
Capex	9.77%	2.47%	Expenditures on safety additions, fre prevention, solar energy, energyefcient equipment

2. a. Does the entity have procedures in place for sustainable sourcing? (Yes/No)

Voltas has launched a Model Responsible Value Chain Partner Code of Conduct that is aligned to various elements of ESG. Its principles are aligned with Business Ethics, Labor Practices and Human Rights and Environment, Health and Safety. A virtual session on ESG awareness was also conducted with the materials suppliers. Further, vendor selection also includes various aspects such as Safety, Health and Environment Policy, Legal Compliance, adherence to TCoC, ISO Certification, etc. The Company has started carrying out a Sustainability assessment of its key suppliers for the Room Air Conditioner, Air Cooler, Commercial Refrigeration, and Commercial Air Conditioning businesses.

Annual Report 2024-25

Business Responsibility & Sustainability Report

b. If yes, what percentage of inputs were sourced sustainably?

58.17 % of suppliers of the Room Air Conditioner, Air Cooler, Commercial Refrigeration, and Commercial Air Conditioning businesses were assessed on ESG metrics like renewable energy usage, health and safety practices, environment, and social compliance, etc.

3. Describe the processes in place to safely reclaim your products for reusing, recycling and disposing at the end of life, for (a) Plastics (including packaging) (b) E-waste (c) Hazardous waste and (d) other waste.

The Company has partnered with E-waste handlers/recyclers, PRO (Producer Responsibility Organisations) to efficiently collect (as per their collection targets) and dispose E-waste sustainably. Voltas has achieved 100% target of Recycling E-waste during 202425 – 32,457.82 MT as compared to 32,457.82 MT stipulated by the Central Pollution Control Board (CPCB).

4. Whether Extended Producer Responsibility (EPR) is applicable to the entity’s activities (Yes / No). If yes, whether the waste collection plan is in line with the Extended Producer Responsibility (EPR) plan submitted to Pollution Control Boards? If not, provide steps taken to address the same.

Yes. Extended Producer Responsibility (EPR) applies to the Company’s operations. Our waste collection is aligned with the guidelines set by the EPR plan. According to the Central Pollution Control Board (CPCB), Voltas has successfully achieved 100% of its EPR targets for electronic waste, including iron, aluminium, copper, and plastic.

The Company’s waste management plan is designed to keep up with evolving regulations, with a strong focus on reducing waste and promoting recycling and reuse.

LEADERSHIP INDICATORS

1. Has the entity conducted Life Cycle Perspective / Assessments (LCA) for any of its products (for manufacturing industry) or for its services (for service industry)? If yes, provide details in the following format?

In its endeavour to make products more sustainable, the Company has performed Life Cycle Assessments (LCA) for a subset of Room Air Conditioning and Commercial Refrigeration Products.

NIC Code	Name of Product/ Service	% of total Turnover Contributed	Boundary for which the Life Cycle Perspective/ Assessment was conducted	Whether conducted by independent external agency (Yes/No)	Results Communicated in public domain (Yes/No) If yes, provide a web link.
28192	Room Air conditioner (Split AC)	45%	Cradle to Grave	Yes	No
28191	Commercial Refrigeration (Visi Cooler, Deep Freezer, Water Cooler)	9%	Cradle to Grave	Yes	No

2. If there are any significant social or environmental concerns and/or risks arising from production or disposal of your products / services, as identified in the Life Cycle Perspective / Assessments (LCA) or through any other means, briefly describe the same along-with action taken to mitigate the same.

Name of the Product/Service	Description of the risk/concern	Action Taken
No

Voltas Limited 19

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3. Percentage of recycled or reused input material to total material (by value) used in production (for manufacturing industry) or providing services (for service industry).

As part of our sustainability initiatives in FY 2024–25, the Company has integrated an average of 36 % recycled plastic into five of air-cooler models. This measure demonstrates our alignment with circular economy principles and our commitment to reducing virgin plastic consumption.

4. Of the products and packaging reclaimed at end of life of products, amount (in metric tonnes) reused, recycled, and safely disposed, as per the following format:

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2024-25 2023-24
Re-used Recycled Safely Re-used Recycled Safely
Disposed Disposed
Plastics (including packaging) NA 982 NA NA 744 NA
E-waste NA 32,457.82 NA NA 28,313 NA
Hazardous Waste NA NA NA NA NA NA
Other waste NA NA NA NA NA NA
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5. Reclaimed products and their packaging materials (as percentage of products sold) for each product category.

Indicate Product Category	Reclaimed products and their packaging materials as % of totalproducts sold in respective category
Nil

Principle 3: Businesses should respect and promote the wellbeing of all employees, including those in their value chains.

ESSENTIAL INDICATORS

1. a. Details of the measures for the well-being of employees.

Category		% of employees covered by	% of employees covered by	% of employees covered by	% of employees covered by	% of employees covered by	% of employees covered by	% of employees covered by	% of employees covered by
	Total (A)	Health Insurance		Accident Insurance		Maternity Benefts		Paternity Benefts		Day care Facilities
		No. (B)	% (B/A)	No. (C)	% (C/A)	No. (D)	% (D/A)	No. (E)	% (E/A)	No. (F)	% (F/A)
		Permanent Employees
Male	1,667	1,667	100%	1,667	100%	-	-	1,667	100%	-	-
Female	120	120	100%	120	100%	120	100%	-	-	-	-
Total	1,787	1,787	100%	1,787	100%	120	6.27%	1,667	93.28%	-	-
		Other than Permanent Employees
Male	6,217	5,121	82%	6,217	100%	-	-	390	6.27%	-	-
Female	535	511	96%	535	100%	535	100%	-	-	-	-
Total	6,752	5,632	83%	6,752	100%	535	7.92%	390	5.78%	-	-

Annual Report 2024-25

Business Responsibility & Sustainability Report

b. Details of measures for the well-being of workers.

Category		% of worker covered by	% of worker covered by	% of worker covered by	% of worker covered by	% of worker covered by	% of worker covered by	% of worker covered by	% of worker covered by	% of worker covered by	% of worker covered by
	Total (A)	Health Insurance		Accident Insurance		Maternity Benefts		Paternity Benefts		Day care Facilities
		No. (B)	% (B/A)	No. (C)	% (C/A)	No. (D)	% (D/A)	No. (E)	% (E/A)	No. (F)	% (F/A)
		Permanent Workers
Male	121	121	100%	121	100%	-	-	121	100%	-	-
Female	4	4	100%	4	100%	4	100%	-	-	-	-
Total	125	125	100 %	125	100%	4	3.20%	121	96.80%	-	-
		Other than Permanent Workers
Male	4,774	1,236	26%	4,774	100%	-	-	661	13.85%	-	-
Female	1,162	93	8%	1,162	100%	1,162	100%	-	-	-	-
Total	5,936	1,329	22%	5,936	100%	1,162	19.58%	661	11.14%	-	-

c. Spending on measures towards well-being of employees and workers (including permanent and other than permanent) in the following format.

permanent) in the following format.
	2024-25	2023-24
Cost incurred on well-being measures as a % of total revenue of the Company	0.13%	0.12%

2. Details of retirement benefits for the current and previous financial year.

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Category 2024-25 2023-24
No. of No. of Deducted and No. of No. of Deducted and
employees workers deposited employees workers deposited
covered as covered as with the covered as covered as with the
a % of total a % of total authority a % of total a % of total authority
employees workers (Y/N/N.A.) employees workers (Y/N/N.A.)
PF 100% 100% Yes 96% 77% Y
Gratuity 100% 100% Yes 42% 28% Y
ESI NA NA NA 15% 72% Y
Others – please
Nil Nil Nil Nil Nil Nil
specify
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*Currently, none of the permanent employees fall under ESI deductions, as their gross salaries exceed ESI cap.

3. Accessibility of workplaces: Are the premises / offices of the entity accessible to differently abled employees and workers, as per the requirements of the Rights of Persons with Disabilities Act, 2016? If not, whether any steps are being taken by the entity in this regard.

Yes, all working locations are accessible for differently abled employees.

Voltas Limited 21

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4. Does the entity have an equal opportunity policy as per the Rights of Persons with Disabilities Act, 2016? If so, provide a web-link to the policy.

The Tata Code of Conduct has a section on Equal Opportunity Employer. Voltas abides by the Tata Code of Conduct and does not unfairly discriminate on any ground, including race, caste, religion, colour, ancestry, marital status, gender, sexual orientation, age, nationality, ethnic origin, disability or any other category protected by applicable law.

The Tata Affirmative Action Programme has the goal of enhancing the employability and entrepreneurial abilities of disadvantaged sections of society, women from economically disadvantaged backgrounds, and Person with disabilities, ensuring equal opportunity is provided.

https://www.voltas.in/images/_ansel_image_collector/TATA_CODE_OF_CONDUCT_FOR_VOLTAS_EMPLOYEE_2.pdf

5. Return to work and retention rates of permanent employees that took parental leave.

Gender	Permanent employees	Permanent employees	Permanent workers	Permanent workers
	Return to work rate	Retention rate	Return to work rate	Retention rate
Male	100%	88%	100%	93%
Female	100%	100%	100%	-
Total	100%	94%	100%	93%

6. Is there a mechanism available to receive and redress grievances for the following categories of employees and worker? If yes, give details of the mechanism in brief.

	Yes/No	(If Yes, thengive details of the mechanism in brief)
Permanent Workers	Yes	The mechanisms to receive and redress grievances are POSH Internal Committee / Ethics Committee, Locational Ethics Councilors and Business HRs.
Other than Permanent Workers	Yes
Permanent Employees	Yes
Other than Permanent Employees	Yes

7. Membership of employees and worker in association(s) or Unions recognized by the entity.

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Category 2024-25 2023-24
Total No. of % Total No. of %
employees/ employees/ workers employees/ employees/ workers
(B/A) (D/C)
workers in in respective workers in in respective
respective category, who are respective category, who are
category (A) part of association(s) category (C) part of association(s)
or Union (B) or Union (D)
Total Permanent - - - - - -
Employees
Male - - - - - -
Female - - - - - -
Total Permanent 125 62 49.60% 134 98 73.13%
Workers
Male 121 58 47.93% 130 94 72.31%
Female 4 4 100% 4 4 100%
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22 Annual Report 2024-25

Business Responsibility & Sustainability Report

8. Details of training given to employees and workers:

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Category 2024-25 2023-24
Total On Health and On Skill Total On Health and On Skill
(A) safety measures upgradation (D) safety measures upgradation
Number
% (B /A) No. (C) % (C/A) No. (D) No. (E) % (E/D) No. (F) % (F / D)
(B)
Employees
Male 7,884 4,865 61.71% 1,866 23.67% 4,196 2,023 48% 1,988 47%
Female 655 404 61.68% 125 19.08% 137 66 48% 100 73%
Total 8,539 5,269 61.71% 1,991 23.32% 4,333 2,089 48% 2,088 48%
Workers
Male 4,895 4,826 98.59% 523 10.68% 3,059 2,842 93% 1,405 46%
Female 1,166 1,149 98.54% 19 1.62% 39 36 92% 7 18%
Total 6,061 5,975 98.58% 542 8.94% 3,098 2,878 93% 1,412 46%
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9. Details of performance and career development reviews of employees and worker:

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Category 2024-25 2023-24
Total (A) No. (B) % (B / A) Total (C) No. (D) % (D / C)
Employees
Male 1,667 1,667 100% 4,196 4,196 100%
Female 120 120 100% 137 137 100%
Total 1,787 1,787 100% 4,333 4,333 100%
Workers
Male 121 121 100% 3,059 3,059 100%
Female 4 4 100% 39 39 100%
Total 125 125 100% 3,098 3,098 100%
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Note: Performance and career development are applicable to only Permanent employees and workers.

10. Health and safety management system:

a. Whether an occupational health and safety management system has been implemented by the entity? (Yes/ No). If yes, the coverage such system?

Yes. The occupational health and safety management system has been implemented and covers all employees, contract workers, and visitors.

b. What are the processes used to identify work-related hazards and assess risks on a routine and non-routine basis by the entity?

The Company actively conducts regular Health and Safety training sessions for both employees and contract workers, focusing on the identification and reporting of unsafe conditions and practices. A well-defined system is in place to report such concerns, ensuring a safe and secure work environment. Routine inspections of work areas, along with checks on equipment, tools, and machinery, are carried out to maintain safety standards.

Voltas Limited

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To identify and assess workplace hazards, the Company utilizes multiple approaches including quantitative analysis, Hazard Identification and Risk Assessment (HIRA), internal and external safety audits, SHE (Safety, Health, and Environment) review meetings led by Senior Management, and safety leadership audits. These efforts are guided by a comprehensive SHE policy, which outlines protocols for injury prevention and incident reporting.

c. Whether you have processes for workers to report the work-related hazards and to remove themselves from such risks. (Yes/No)

Yes, Employees and workers can report workplace hazards, near misses, and incidents using multiple channels, including a dedicated safety portal, mobile application, and QR code-based access. The Hazard Identification and Risk Assessment (HIRA) process involves identifying work-related hazards, recording unsafe conditions and practices, evaluating risk levels, and implementing appropriate preventive measures to reduce the likelihood of incidents.

d. Do the employees/ workers of the Company have access to non-occupational medical and healthcare services? (Yes/No)

Yes. Employees and workers have access to non-occupational medical healthcare services like pre-employment and periodic health check-ups.

11. Details of safety related incidents, the following format.

Details of safety related incidents, the following format.
Safety Incident/Number	Category	2024-25	2023-24
(a) Lost Time Injury Frequency Rate (LTIFR) (per one million- person hours worked)	Employees	-	-
	Workers	-	0.082
(b) Total recordable work-related injuries	Employees	16	5
	Workers	8	10
(c) No. of fatalities	Employees	-	-
	Workers	-	-
(d) High consequence work-related injury or ill-health (excluding fatalities)	Employees	-	-
	Workers	-	2

12. Describe the measures taken by the entity to ensure a safe and healthy workplace.

Voltas has adopted a robust and comprehensive approach to occupational health, safety, and environmental protection. The Company ensures a safe and healthy workplace through following combination of key measures, viz. pre-employment health checkup, safety induction, inspections of workplace, tools tackles and equipment, training, PPEs, risk assessment, supervision, work permits and checklists, daily toolbox talk, safety briefing, SHE plans and procedures, emergency response system, safety observations, near miss and incident reporting.

Voltas’ Safety-Health-Environment (SHE) Policy serves as the foundation for implementing a wide range of safety initiatives. It emphasizes eco-friendly practices, pollution prevention, and comprehensive environmental protection. The policy applies to all stakeholders associated with the Company, including employees, suppliers, contractors, and partner NGOs. Through this policy, Voltas ensures a safe, healthy, and environmentally responsible workplace by driving structured safety mechanisms and practices across its operations. Key measures taken by VOLTAS to ensure a safe and healthy workplace:

Top driven Health and Safety management program.
SHE policy by top management.
Safety leadership program.
Digitisation for reporting of Hazard, Near miss and incident reporting.
E-Learning platform for SHE training.

Annual Report 2024-25

Business Responsibility & Sustainability Report

SHE reviews by the Board S-H-E Committee.
SHE internal and external audits.
SHE inspection.
Integrated (ISO 45001 and 14001) management certification.
Contractor SHE management system.
SHE competency building program.
SHE conclave for contractors and vendors

13. Number of complaints on the following made by employees and workers:

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Category 2024-25 2023-24
Filed Pending resolution Remarks Filed Pending Remarks
during at the end of the during resolution at the
the year year the year end of the year
Working Conditions Nil Nil NA Nil Nil NA
Health and Safety Nil Nil NA Nil Nil NA
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14. Assessments for the year:

Assessments for the year:
	% of your plants and ofces that were assessed (by entity or statutory authorities or thirdparties)
Health and Safety practices	100%
WorkingConditions	100%

15. Provide details of any corrective action taken or underway to address safety-related incidents (if any) and on significant risks / concerns arising from assessments of health and safety practices and working conditions.

The Company has implemented several corrective measures including pre-employment health check-ups, safety inductions, and regular workplace inspections covering tools, equipment, and tackles. The Company provides continuous training, ensures the use of proper PPEs, and conducts risk assessments to proactively identify hazards. Supervision along with the use of work permits and checklists, is carried out to enforce safety protocols. Daily Toolbox talks and safety briefings further reinforce safety awareness among employees. The Company follows structured SHE plans and procedures and maintains an effective Emergency Response System, safety observations and near-miss reporting to promptly identify and address any potential issues or concerns.

LEADERSHIP INDICATORS

1. Does the entity extend any life insurance or any compensatory package in the event of death of (A) Employees (Y/N) (B) Workers (Y/N).

A. Employees: Yes
B. Workers: Yes

2. Provide the measures undertaken by the Company to ensure that statutory dues have been deducted and deposited by the value chain partners.

100% of statutory dues have been deducted and deposited by the value chain partners

Voltas Limited 25

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3. Provide the number of employees / workers having suffered high consequence work-related injury / ill-health / fatalities (as reported in Q11 of Essential Indicators above), who have been rehabilitated and placed in suitable employment or whose family members have been placed in suitable employment:

	Total no. of afected employees/workers	Total no. of afected employees/workers	No. of employees/workers that are rehabilitated and placed in suitable employment or whose family members have beenplaced in suitable employment	No. of employees/workers that are rehabilitated and placed in suitable employment or whose family members have beenplaced in suitable employment
	2024-25	2023-24	2024-25	2023-24
Employees	Nil	-	Nil	-
Workers	Nil	2	Nil	-

4. Does the entity provide transition assistance programmes to facilitate continued employability and the management of career endings resulting from retirement or termination of employment? (Yes/No).

There are no transition assistance programs to facilitate continued employability and management of career endings.

5. Details on assessment of value chain partners.

% of value chain partners (by value of business done with such partners) that were assessed Health and safety practices 58.17% of our suppliers were assessed. Working conditions

6. Provide details of any corrective actions taken or underway to address significant risks / concerns arising from assessments of health and safety practices and working conditions of value chain partners.

Corrective actions include creating awareness and providing trainings around safety and well-being through various platforms.

Principle 4: Businesses should respect the interests of and be responsive to all its stakeholders.

ESSENTIAL INDICATORS

1. DESCRIBE THE PROCESSES FOR IDENTIFYING KEY STAKEHOLDER GROUPS OF THE ENTITY.

The Company’s, key stakeholders are identified at different levels based on their roles and contributions to CSR initiatives.
At the CSR level, internal stakeholders include the Board, CSR Committee, and departments such as Secretarial (for compliance reporting), Finance (for day-to-day accounts), and Admin (for administrative support). These stakeholders are recognized for their specific functions within Voltas’ CSR operations.
At the Group level, stakeholders such as the Tata Affirmative Action Program (focused on SC, ST, PWD, and women) and the Tata Sustainability Group (providing CSR advisory, volunteering, and disaster response) are key entities. These think tanks, created by the Tata Group, support all Tata Group companies in their CSR endeavours.
At the project level, stakeholders are identified by the implementing organisation based on their relevance in achieving project goals. These stakeholders, along with their roles and responsibilities, are documented in the proposal document to ensure clarity and accountability in the project’s execution.

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2. List stakeholder groups identified as key for your entity and the frequency of engagement with each stakeholder group.

group.
Stakeholder groups	Whether identifed as vulnerable & marginalised (Yes/No)	Channels of communication (Email, SMS, Newspaper, Pamphlets, Advertisement, Community Meetings, Notice Board, Website, others)	Frequency of engagement (Annually/ Half yearly/ Quarterly/ others- please specify)	Purpose and scope of engagement including key topics raised during such engagements
Employees	No	Notice Boards, Employee engagement surveys, Internal newsletters, Internal portals	Depending on the channel of communication it could vary between monthly to quarterly	Update on business activities, employee volunteering and engagement, Policies, complaints etc.
Communities	Yes	Meetings	Quarterly	Understanding impact of initiatives and feedback
Contractors	No	Contract management portals, tool box talks/safetymeetings	Need based	Job work, safety and well- being
Customers	No	Customer feedback and complaint mechanism	Annual + Quarterly	Quality and service
Dealers and Distributors	No	Feedback through meetings	Need based
Government and Regulatory Authorities	No	Meetings	Need based
Industry associations	No	Conferences	Need based	Updates on the government legislations for HVACR systems; Sustainability

LEADERSHIP INDICATORS

1. Provide the processes for consultation between stakeholders and the Board on economic, environmental, and social topics or if consultation is delegated, how is feedback from such consultations provided to the Board.

The Board addresses environmental, social, and governance (ESG) concerns through three dedicated committees: the Corporate Social Responsibility Committee, the Risk Management Committee, and the Safety-Health-Environment Committee. These Committees meet on a regular basis, providing a platform for stakeholder opinions on ESG topics to be carefully evaluated and seamlessly integrated into their ongoing discussions and actions.

2. Whether stakeholder consultation is used to support the identification and management of environmental, and social topics (Yes / No). If so, provide details of instances as to how the inputs received from stakeholders on these topics were incorporated into policies and activities of the entity.

Yes, stakeholder consultation is a fundamental part of our process for identifying and managing environmental, social, and governance topics.

3. Provide details of instances of engagement with, and actions taken to, address the concerns of vulnerable/ marginalised stakeholder groups.

As part of the Tata Group, Voltas follows the Group’s Affirmative Action Policy, which focuses on supporting historically disadvantaged groups, including SC/ST communities, People with Disabilities (PWD), and marginalised women, through CSR initiatives. Voltas has set a target to include 30% of project beneficiaries from the Affirmative Action community in its flagship Skill Development project. Voltas actively engages with vulnerable groups through several initiatives, such as training women affected

Voltas Limited 27

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by domestic violence and divorce in collaboration with the Thane and Bandra Family Courts. The Skill Development Centre at Chhindwara is dedicated to training de-notified tribes, while the Panvel Centre focuses on providing skills to tribal communities. Additionally, Voltas supports education programs for tribal children from the Raigad District of Maharashtra through support classes at Panvel. In Mumbai, Voltas provides educational and vocational training for neurodiverse children, helping them access opportunities for development. These initiatives are designed to empower marginalised communities and create sustainable pathways for their socio-economic advancement.

Principle 5: Businesses should respect and promote human rights.

ESSENTIAL INDICATORS

1. Employees and workers who have been provided training on human rights issues and policy(ies) of the entity, in the following format.

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Category 2024-25 2023-24
Total No. of employees/ % Total No. of employees/ %
(A) workers covered (B/A) (A) workers covered (B/A)
(B) (B)
Employees
Permanent 1,787 1,787 100% 1,572 1,572 100%
Other than permanent 6,752 6,752 100% 2,761 2,761 100%
Total 8,539 8,539 100% 4,333 4,333 100%
Workers
Permanent 125 125 100% 134 134 100%
Other than permanent 5,936 5,936 100% 2,964 2,964 100%
Total 6,061 6,061 100% 3,098 3,098 100%
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2. Details of minimum wages paid to employees and workers, in the following format.

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Category 2024-25 2023-24
Total Equal to More than Total Equal to More than
(A) Minimum wage minimum wage (D) Minimum wage minimum wage
No. (B) % (B/A) No. (C) % (C/A) No. (E) % (E/D) No. (F) % (F/D)
Employees
Permanent 1,787 - - 1,787 100% 1,572 - - 1,572 100%
Male 1,667 - - 1,667 100% 1,487 - - 1,487 100%
Female 120 - - 120 100% 85 - - 85 100%
Other than
6,752 68 1% 6,684 99% 2,761 1,631 59% 1,130 41%
Permanent
Male 6,217 52 1% 6,165 99% 2,709 1,631 60% 1,078 40%
Female 535 16 3% 519 97% 52 - - 52 100%
Workers
Permanent 125 - - 125 100% 134 - - 134 100%
Male 121 - - 121 100% 130 - - 130 100%
Female 4 - - 4 100% 4 - - 4 100%
Other than - - 2,964
5,936 2,929 49% 3,007 51% 2,964 100%
Permanent
Male 4,774 2,108 44% 2,666 56% 2,929 - - 2,929 100%
Female 1,162 821 71% 341 29% 35 - - 35 100%
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*The remuneration related information mentioned is based on the employees from India only as their base location

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3. Details of remuneration/salary/wages, in the following format.

a. Median remuneration/wages:

Median remuneration/wages:
	Male			Female
	Number	Median remuneration/ salary/ wages of respective category	Number	Median remuneration/ salary/ wages of respective category
Board of Directors	7	`14.75 lakhs\|1\|`0.80 lakh
KeyManagerial Personnel(KMPs)	4	`360.02 lakhs	-	-
Employees other than BoDs and KMP	1,663	`11.34 lakhs\|120\|`6.59 lakhs
Workers	121	`7.65 lakhs\|4\|`10.45 lakhs

Notes:

Directors / KMPs as on 31[st] March, 2025 have only been considered for arriving at the Median Remuneration.
Managing Director and Executive Director are included under the head ‘Key Managerial Personnel’ and not ‘Board of Directors’.
b. Gross wages paid to females as % of total wages paid by the entity, in the following format:

	2024-25	2023-24
Gross wagespaid to females as % of total wages	4.76%	3%

Note: Current year details of gross wages paid to female employees are disclosed for permanent and other than permanent female employees and workers in line with the Industry Standard on reporting of BRSR. In the previous year, gross wages paid to female employees included wages paid to permanent female employees.

4. Do you have a focal point (Individual/ Committee) responsible for addressing human rights impacts or issues caused or contributed to by the business? (Yes/No).

The Company has specific clauses as part of the Tata Code of Conduct (TCoC) included in the business agreements and contracts / purchase orders.

Human Rights form a part of the TCoC. The Company does not employ children at its workplaces and does not use forced Labor in any form. The Company’s Chief Ethics Counsellor receives complaints related to TCoC which are investigated and addressed.

5. Describe the internal mechanisms in place to redress grievances related to human rights issues.

The grievances related to human rights issues are addressed according to the Company policy. https://www.voltas.in/images/_ansel_image_collector/TATA_CODE_OF_CONDUCT_FOR_VOLTAS_EMPLOYEE_2.pdf

6. Number of Complaints on the following made by employees and workers:

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Category 2024-25 2023-24
Filed Pending Remarks Filed Pending Remarks
during the resolution at the during the resolution at the
year end of the year year end of the year
Sexual Harassment 1 Nil NA 1 Nil NA
Discrimination at the workplace - Nil NA - NA NA
Child Labor - Nil NA - NA NA
Forced Labor/Involuntary Labor - Nil NA - NA NA
Wages - Nil NA - NA NA
Other human rights related - Nil NA - NA NA
issues
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7. COMPLAINTS FILED UNDER THE SEXUAL HARASSMENT OF WOMEN AT WORKPLACE (PREVENTION, PROHIBITION AND REDRESSAL) ACT, 2013, IN THE FOLLOWING FORMAT:

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2024-25 2023-24
Total Complaints reported under Sexual Harassment on of Women at Workplace
1 1
(Prevention, Prohibition and Redressal) Act, 2013 (POSH)
Complaints on POSH as a % of female employees/workers 0.10% 0.56%
Complaints on POSH upheld 1 1
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8. Mechanisms to prevent adverse consequences to the complainant in discrimination and harassment cases.

The TCOC states the following ‘We shall strive to create an environment free from fear of retribution to deal with concerns that are raised or cases reported in good faith. No one shall be punished or made to suffer for raising concerns or making disclosures in good faith or in the public interest. The TCoC is the policy applicable to prevent discrimination as well as harassment

9. Do human rights requirements form part of your business agreements and contracts? (Yes/No)

Yes. It is mandatory for all the Company’s vendors to adhere to the TCoC while signing business agreements and contracts.

10. Assessments for the year:

No third-party assessment carried out in manufacturing plants and offices on child Labor, sexual harassment, etc. At Voltas, there is zero tolerance towards any such kind of issue and the Company adheres to TCOC which gives mandatory guidelines for protecting safety and security of children, employees and workers.

11. Provide details of any corrective actions taken or underway to address significant risks / concerns arising from the assessments at Question 10 above.

Not Applicable

LEADERSHIP INDICATORS

1. Details of a business process being modified/introduced as a result of addressing human rights grievances/ complaints.

No such grievances on Human Rights violations

2. Details of the scope and coverage of any Human rights due diligence conducted. Not Applicable.

3. Is the premise/office of the Company accessible to differently abled visitors, as per the requirements of the Rights of Persons with Disabilities Act, 2016?

4. Details on assessment of value chain partners

% of value chain partners (by value of business done with such partners) that were assessed Sexual Harassment Discrimination at Workplace Child Labor 56.17%* Forced/Involuntary Labor Wages Others- please specify

A declaration of adherence to the TCoC on the above is obtained from the value chain partners as part of their contract/purchase orders. The contracts are not renewed or are terminated in case of non-adherence to the Code of Conduct agreed upon. In addition, Voltas has also formulated the Model Responsible Value Chain Partner Code of Conduct that specifically covers the

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above aspects under Labor Practices and Human Rights. Link-https://www.voltas.in/images/ansel_image_collector/Model Responsible_Value_Chain_Partner_Code_of_Conduct-Voltas.pdf

*The assessment that we carry out with material supply chain partners of the three business verticals (RAC, CAC,CR) cover general aspects of laws and regulations with regards to social aspects.

5. Provide details of any corrective actions taken or underway to address significant risks / concerns arising from the assessments at Question 4 above.

A declaration of adherence to the TCoC is obtained from the value chain partners as part of their contract / purchase orders.

The contracts are not renewed or are terminated in case of non-adherence to the Code of Conduct agreed upon.

PRINCIPLE 6: BUSINESSES SHOULD RESPECT, PROTECT, AND MAKE EFFORTS TO RESTORE THE ENVIRONMENT.

ESSENTIAL INDICATORS

1. Details of total energy consumption (in Joules or multiples) and energy intensity, in the following format:

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Parameter 2024-25 2023-24
From renewable sources (in gigajoule)
Total Electricity Consumption (A) 3,867.12 4,396.76
Total Fuel Consumption (B) -
Energy Consumption through other sources (C) -
Total Energy Consumed from renewable sources (A+B+C) 3,867.12 4,396.76
From non-renewable sources (in gigajoule)
Total Electricity Consumption (D) (Refer Note 1) 77,899.96 42,329.03
Total Fuel Consumption (E) (Refer Note 2) 35,833.52 52,706.86
Energy Consumption through other sources (F) -
Total Energy consumed through non-renewable energy sources (D+E+F) 1,13,733.48 95,035.89
Total Energy consumed (A+B+C+D+E+F) 1,17,600.60 99,432.66
Energy Intensity per rupee of turnover
1.04 1.16
(Total energy consumed/Revenue from operations) (GJ/Million `)
Energy Intensity per rupee of turnover adjusted from Purchasing Power Parity (Total
21.51 25.95
energy consumed/Revenue from operations adjusted for PPP)(GJ/Million US$)
Energy intensity in terms of physical output (Refer Note 3) NA NA
Energy intensity (optional)- the relevant metric may be selected by the entity _
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Indicate if any independent assessment/ evaluation/assurance has been carried out by an external agency? (Y/N) If yes, name of the external agency.

Yes, S R B C & CO LLP

Note:

Electricity consumption of Dubai office was estimated based on the office’s built-up area and relevant energy intensity benchmarks.
Fuel consumption in company owned vehicles was calculated using the distance travelled by company-owned vehicles during the reporting period.
Intensity metrics for energy have not been reported due to the diversity of Voltas’s product portfolio and the absence of a standardized unit of output.

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2. Does the Company have any sites / facilities identified as designated consumers (DCs) under the Performance, Achieve and Trade (PAT) Scheme of the Government of India? (Y/N) If yes, disclose whether targets set under the PAT scheme have been achieved. In case targets have not been achieved, provide the remedial action taken, if any.

No. None of the facilities have been identified as designated consumers (DCs) under the Performance, Achieve and Trade (PAT) Scheme of the Government of India.

3. Provide details of the following disclosures related to water, in the following format.

Parameter	2024-25	2023-24
Water withdrawal bysource (in kilolitres)
(i) Surface Water	-	_
(ii) Groundwater	84,022.37	54,283.13
(iii) Thirdpartywater	85,522.04	597.76
(iv) Seawater/desalinated water	123.18	_
(v) Others	-	_
Total volume of water withdrawal (i + ii + iii + iv + v)	1,69,667.59	54,880.89
Total volume of water consumption (in kiloliters)(Refer Note 1 and 2)	1,54,274.28	46,190.93
Water intensity per rupee of Turnover (Total water consumption / Revenue from operations) (KL/Million`)	1.37	0.53
Water Intensity per rupee of turnover adjusted from Purchasing Power Parity (Total water consumption/Revenue from operations adjusted for PPP)(KL/Million US$)	28.22	12.05
Water intensity in terms ofphysical output(Refer Note 4)	NA	NA
Water intensity(optional)- the relevant metric maybe selected bythe entity	-	-

Indicate if any independent assessment/ evaluation/assurance has been carried out by an external agency? (Y/N) If yes, name of the external agency.

Yes - S R B C & CO LLP

Note:

Water consumption in Dubai office was estimated based on the number of employees and regional per capita water consumption benchmarks.
Water Consumption in branch offices was derived using employee headcount and per capita water consumption as per Central Ground Water Authority (CGWA) guidelines.
In case of Head office, 4 IOBG offices, Branch offices and 3 project sites of IOBG, water withdrawal has been considered as water consumption.
Intensity metrics for water have not been reported due to the diversity of Voltas’s product portfolio and the absence of a standardized unit of output.

4. Provide the following details related to water discharged

Provide the following details related to water discharged
Parameter	2024-25	2023-24
Water discharge by destination and level of treatment (in kilolitres)
(i) To Surface Water
- No treatment	-	-
- With treatment-please specifythe level of treatment	-	-

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Parameter	2024-25	2023-24
(ii) To Groundwater
- No treatment	-	-
- With treatment-please specifythe level of treatment	-	-
(iii) To Seawater
- No treatment	-	-
- With treatment-please specifythe level of treatment	-	-
(iv) To Thirdparties
- No treatment	1,061.20	-
- With treatment- withprimarytreatment sent to CETP	6,962.66	8,659.64
(v) Others
- No treatment	-	30.32*
- With treatment- Post multi-stage treatment in STP/ETP, the wastewater has been used forgardening purpose	7,369.45	-
Total water discharged (in kiloliters)	15,393.31	8,689.96

Indicate if any independent assessment/ evaluation/assurance has been carried out by an external agency? (Y/N) If yes, name of the external agency.

Yes, S R B C & CO LLP

Office waste water sent to Municipalities

5. Has the entity implemented a mechanism for Zero Liquid Discharge?

Zero liquid discharge system is installed at the Chennai factory as per the norms by the Pollution Control Boards, as stated in the License to operate. The factories in Pantnagar are situated in an industrial zone with a common ETP to discharge wastewater.

6. Please provide details of air emissions (other than GHG emissions) by the entity in the following format:

Parameter	Please specify unit	2024-25	2023-24
NOx	mg/m3	1,852.28	418.26
SOx	mg/m3	568.51	199.72
Particulate Matter (PM)	mg/m3	685.87	265.70
Persistent organicpollutants (POP)	NA	-	NA
Volatile organic compounds (VOC)	NA	-	2.8
Hazardous airpollutants (HAP)	mg/m3	-	_
Others-please specify(CO)	mg/m3	641.41	_

Note: Indicate if any independent assessment/ evaluation/assurance has been carried out by an external agency? (Y/N) If yes, name of the external agency.

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7. Provide details of greenhouse gas emissions (Scope 1 and Scope 2 emissions) & its intensity.

Parameter	Unit	2024-25	2023-24
Total Scope 1 emissions(Break-up of the GHG into CO2, CH4, N2O, HFCs, PFCs, SF6, NF3, if available)	tonnes of CO2 equivalent	2,341.43	7,561.61
Total Scope 2 emissions(Break-up of the GHG into CO2, CH4, N2O, HFCs, PFCs SF6, NF3, if available)	tonnes of CO2 equivalent	15,722.03	8,352.82
Total Scope 1 and Scope 2 emission intensity per rupee of turnover(Total Scope 1 and Scope 2 GHG emissions / Revenue from operations)	tonnes of CO2 equivalent/ Million`	0.16	0.14
Total Scope 1 and Scope 2 emission intensity per rupee of turnover adjusted for Purchasing Power Parity (PPP) (Total Scope 1 and Scope 2 GHG emissions / Revenue from operations adjusted from PPP)	tonnes of CO2 equivalent/ Million US $	3.30	4.13
Total Scope 1 and Scope 2 emission intensity in terms ofphysical output(Refer Note Below)	_	NA	NA
Total Scope 1 and Scope 2 emission intensity (optional) - the relevant metric maybe selected bythe entity	-	-	-

Note: Indicate if any independent assessment/ evaluation/assurance has been carried out by an external agency? (Y/N) If yes, name of the external agency.

Yes, S R B C & CO LLP

Note: Intensity metrics for GHG emissions have not been reported due to the diversity of Voltas’s product portfolio and the absence of a standardized unit of output.

8. Does the entity have any project related to reducing Green House Gas emission? If yes, then provide details.

Yes, since scope 1 and 2 emissions are governed by the energy consumption across all the operational locations. Various energy saving initiatives have been contributing to reducing the overall carbon emissions. The Company also intends to increase the renewable energy usage in its business operations, thus reducing carbon emissions

9. Provide details related to waste management by the entity, in the following format:

Provide details related to waste management by the entity, in the following	format:
Parameter	2024-25	2023-24
Total Wastegenerated (in metric tonnes)
Plastic Waste(A)	111.85	251.01
E-waste(B)	43.33	6.03
Biomedical waste(C)	0.04	0.0016
Construction and demolition waste(D)	-	-
Batterywaste(E)	1.81	2.31
Radioactive waste(F)	-	-
Other Hazardous Waste, if any. Please specify.(G)	48.91	3.34
Other non-hazardous waste generated. Please specify, if any.(H)* (Break-upbycomposition i.e. bymaterials relevant to the sector)	6,093.99	3,812.50
Total (A+B+C+D+E+F+G+H)	6,299.91	4,075.17
Waste intensity per rupee of Turnover (Total wastegenerated/ Revenue from operations) (MT/Million`)	0.06	0.05

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Parameter	2024-25	2023-24
Waste Intensity per rupee of turnover adjusted from Purchasing Power Parity (Total wastegenerated/Revenue from operations adjusted for PPP)(MT/Million US$)	1.15	1.06
Waste intensity in terms ofphysical output(Refer Note 4)	NA	NA
Waste intensity (optional)- the relevant metric maybe selected bythe entity	-	-

For each category of waste generated, total waste recovered through recycling, re-using or other recovery operations (in metric tons)

Category of waste

Category of waste
(i) Recycled	2,131.11	-
(ii) Re-used	37.08	-
(iii) Other Recoveryoperations	-	-
Total	2,168.19	-
For each categoryof wastegenerated, total waste disposed bynature of disposal method (in metric tons)
(i) Incineration	2.69	-
(ii) Landflling	29.50	-
(iii) Other disposal operations	4,103.76	-
Total	4,135.95	-

*All non-hazardous waste is segregated and managed. Materials suitable for recycling are sent to authorized recycling vendors to promote resource recovery and reduce landfill burden. Hazardous waste generated is disposed of strictly through Pollution Control Board (PCB) certified waste collectors, ensuring compliance with environmental regulations and safety standards.

Note: Indicate if any independent assessment/ evaluation/assurance has been carried out by an external agency? (Y/N) If yes, name of the external agency.

Yes - S R B C & CO LLP

Note:

The non-hazardous waste generation at the Head Office -Mumbai was estimated based on the volumetric weight/payload of waste collection vehicles used for disposal.
The non-hazardous waste generation at the branch & IOBG offices was estimated using a per capita waste generation factor and headcount.
Food waste generated at Pantnagar factories was estimated using a per capita waste generation factor and headcount.
Intensity metrics for waste have not been reported due to the diversity of Voltas’s product portfolio and the absence of a standardized unit of output.
The parameters under waste recovery and disposal operations has been reported from current financial year.

10. Briefly describe the waste management practices adopted in your establishments. Describe the strategy adopted by your Company to reduce usage of hazardous and toxic chemicals in your products and processes and the practices adopted to manage such wastes.

The hazardous waste from the manufacturing and operational plants primarily includes paint containers, used oil and paint. The non-hazardous waste in factories/offices are efficiently managed and sent for recycling to the authorised vendors. It typically consists of plastic and paper.

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11. If the entity has operations/offices in/around ecologically sensitive areas (such as national parks, wildlife sanctuaries, biosphere reserves, wetlands, biodiversity hotspots, forests, coastal regulation zones etc.) where environmental approvals / clearances are required.

S. No.	Location of operations/ofces	Types of operations	Whether the conditions of environmental approval / clearance are being complied with? (Y/N) If no, the reasons thereof and corrective action taken, if any.
	NA	NA	No ofces or operations arepresent in ecologicallysensitive areas

12. Details of environmental impact assessments of projects undertaken by the entity based on applicable laws, in the current financial year.

Name and brief details of project	EIA Notifcation No.	Date	Whether conducted by independent external agency (Yes/No)	Results communicated in public domain (Yes/No)	Relevant web link
NA

13. Is entity compliant with the applicable environmental law/ regulations/ guidelines in India, such as the Water (Prevention and Control of Pollution) Act, Air (Prevention and Control of Pollution) Act, Environment protection act and rules thereunder (Y/N). If not, provide details of all such non-compliances, in the following format:

Yes, we are compliant with the applicable environmental law/ regulations/ guidelines in India.

S. No.	Specify the law/ regulation/ guidelines which was not complied with	Provide details of the non- compliance	Any fnes/ penalties/ action taken by regulatory agencies such as pollution control boards or by courts	Corrective action taken, if any
NA

LEADERSHIP INDICATORS

1. Water withdrawal, consumption and discharge in areas of water stress (in kilolitres):

For each facility / plant located in areas of water stress, provide the following information:
(i) Name of the area:
(ii) Nature of operations
(iii) Water withdrawal, consumption and discharge in the following format:

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Parameter 2024-25 2023-24
Water withdrawal by source (in kilolitres)
(i) Surface Water NA NA
(ii) Groundwater NA NA
(iii) Third party water NA NA
(iv) Seawater/desalinated water NA NA
(v) Others (Drinking Water) NA NA
Total volume of water withdrawal (in kilolitres) NA NA
Total volume of water consumption (in kilolitres) NA NA
Water intensity per rupee of turnover (water consumed/turnover) NA NA
Water intensity (optional)- the relevant metric may be selected by the
NA NA
entity
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Parameter 2024-25 2023-24
Water discharge by destination and level of treatment (in kilolitres)
(i) Into Surface water
- No treatment NA NA
- With treatment- please specify the level of treatment NA NA
(ii) Into Groundwater
- No treatment NA NA
- With treatment- please specify the level of treatment NA NA
(iii) Into seawater
- No treatment NA NA
- With treatment- please specify the level of treatment NA NA
(iv) Sent to third-parties
- No treatment NA NA
- With treatment- please specify the level of treatment NA NA
(v) Others
- No treatment NA NA
- With treatment- please specify the level of treatment NA NA
Total water discharged (in kilolitres) NA NA
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Note: Indicate if any independent assessment/ evaluation/assurance has been carried out by an external agency? (Y/N) If yes, name of the external agency.

2. Please provide details of total Scope 3 emissions & its intensity.

Parameter	Unit	2024-25	2023-24
Total Scope 3 emissions(Break-up of the GHG into CO2, CH4, N2O, HFCs, PFCsm SF6, NF3, if available)	tonnes of CO2 equivalent	3,55,53,619.89*	-
Total Scope 3 emissions per rupee of turnover	tonnes of CO2 equivalent/ Million`	317.94	-
Total Scope 3 emissions intensity(optional)- the relevant metric maybe selected bythe entity		-	-

Note: Indicate if any independent assessment/ evaluation/assurance has been carried out by an external agency? (Y/N) If yes, name of the external agency.

No

*The Scope 3 emissions reported are limited to Unitary Products Business group, and the calculation methodology considers only the electricity consumed during the use phase of these products by end-users.

3. With respect to the ecologically sensitive areas reported at Question 11 of Essential Indicators above, provide details of significant direct & indirect impact of the entity on biodiversity in such areas along-with prevention and remediation activities.

Not Applicable

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4. If the entity has undertaken any specific initiatives or used innovative technology or solutions to improve resource efficiency, or reduce impact due to emissions / effluent discharge / waste generated, please provide details of the same as well as outcome of such initiatives, as per the following format:

Sr. No.	Initiative Undertaken	Details of the initiative	Outcome of the initiative
1	Energy-efcient product design in RAC segment	Backward integration with new IDU platforms, IoT-enabled smart ACs, reduced tube diameter in condenser coils, and use of foam for sweat control.	Enhanced energy efciency, reduced refrigerant usage, lower emissions, and improved smart home compatibility.
2	Use of sustainable material in Air Coolers	Integration of recycled plastics in air cooler manufacturing.	Reduced environmental footprint and reliance on virgin plastics; promoted circular manufacturing.
3	Low GWP refrigerant adoption in CAC segment	Use of R32 refrigerant in small capacity ducted splits.	Lowered greenhouse gas emissions and improved energy efciency in commercial HVAC systems.
4	Smart technology and durability enhancements in RAC	Development of smart ACs, universal ODU controllers, compact inverter drives, and anti-corrosive coatings.	Improved product durability, serviceability, and energy efciency; reduced refrigerant leakage.
5	Energy-efcient and sustainable refrigeration solutions	Development of 5-star rated freezers, medical freezers, and Visi cooler with hydrocarbon refrigerant.	Enhanced energy efciency and environmental sustainability in refrigerationproducts.
6	High-efciency and natural refrigerant-based chillers	Production of 3-star and 5-star rated screw chillers and ammonia-based chillers for industrial use.	Improved Coefcient of Performance (COP), reduced emissions, and support for natural refrigerant adoption.
7	Regulatory compliance in commercial refrigeration	Implementation of QCO norms and ISI marking for water coolers and dispensers.	Improved product quality, safety, and regulatory compliance.

5. Does the entity have a business continuity and disaster management plan? Give details in 100 words/ web link:

The Company has an On-Site Emergency Management Plan (OSEMP) that explains the code of conduct of all personnel in the plant, along with the actions to be carried out in the event of an emergency. This plan gives guidelines for employees, contractors, transporters, etc. It not only defines the responsibilities of individuals but also explains prompt rescue operations, evacuations, rehabilitation, coordination, communication, and the system of getting outside help from Government authorities and neighboring industries. The procedure for Emergency, Preparedness, and Response addresses the basic procedures that will be used by the plant when responding to an emergency. This plan covers responses to the following types of emergencies:

(a) Spills/releases or environmental releases
(b) Fires
(c) Explosions
(d) Medical emergencies such as Food Poisoning, COVID -19 disease
(e) Natural Disaster such as Flood, Earthquake, lightning etc.

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6. Disclose any significant adverse impact to the environment, arising from the value chain of the entity. What mitigation or adaptation measures have been taken by the entity in this regard?

No, there are no significant adverse impacts to the environment arising from our value chain. The Company proactively offers energy-efficient products and services to our customers. The Company also identify areas during sourcing and production that enable optimisation of resources. The Company ensures that the authorised waste recyclers responsibly handle the e-waste collected and further send it for recycling and reuse. They are also monitored for safe removal of refrigerant gases from disposed off products.

7. Percentage of value chain partners (by value of business done with such partners) that were assessed for environmental impacts.

The assessment covered 56.17% of material supply chain partners of the three business verticals (Room Air Conditioner, Commercial Air Conditioning, Commercial Refrigeration).

Principle 7: Businesses, when engaging in influencing public and regulatory policy, should do so in a manner that is responsible and transparent.

ESSENTIAL INDICATORS

1. a. Number of affiliations with trade and industry chambers/ associations.

Voltas Limited is a member of 14 trade associations/ bodies dedicated to the related industry sector.
b. List the top 10 trade and industry chambers/ associations (determined based on the total members of such body) the entity is a member of/ affiliated to.

S. No.	Name of the trade and industry chambers/associations	Reach of trade and industry chambers/ associations (State/National)
1	Refrigeration and AirconditioningManufacturers Association (RAMA)	National
2	Bureau of Indian Standards (BIS)	National
3	ODS Committee formed by MoEF & CC (Ministry of Environment, Forest, and Climate Change)	National
4	Consumer Electronics and Appliances Manufacturers Association (CEAMA)	National
5	BombayChamber of Commerce & Industry(BCCI)	National
6	Indian Merchants Chamber (IMC)	National
7	Indian Society of Heating, Refrigerating & Air Conditioning Engineers (ISHRAE)	National
8	International Copper Association India	National
9	Department of Scientifc and Industrial Research (DSIR)	National
10	DPIIT-Department for Promotion of Industryand Internal trade	National
11	Bureau of EnergyEfciency(BEE) (MOP)	National
12	Confderation of Indian Industry(CII) - Green CoolingCouncil.	National
13	ASCI - The AdvertisingStandards Council of India	National
14	ISA- The Indian Societyof Advertisers	National

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2. Provide details of corrective action taken or underway on any issues related to anti- competitive conduct by the entity, based on adverse orders from regulatory authorities.

Name of authority	Brief of the case	Corrective Action taken
No Cases

LEADERSHIP INDICATORS

1. Details of public policy positions advocated by the entity.

S. No.	Public policy advocated	Method resorted for such advocacy	Whether information available in public domain? (Yes/No)	Frequency of Review by board (Annually/ Half Yearly/ Quarterly/ Others- please specify)	Web link, if available
1	The following aspects were advocated with BEE (Bureau of Energy Efciency) 1. Star & Labelling Program for home appliances 2. Home automation & Smart Metering 3. Air Conditioner Scrappage. 4. Increasing the energy efciency of home appliances	Through Industry associations	No	-	-
2	The following aspects were advocated with BIS - Bureau of Indian Standards: Standard revision and development of new standards for products that include: 1. Room Air Conditioner - IS 1391: Part 1&2 2. Deep Freezers: IS 7872 3. Water Cooler: IS 1475 4. Water Dispenser: IS 17681 5. Cold Room 6. Direct Evaporative Air Cooler - IS 3315	Through Industry associations	No	-	-
3	Demand response was advocated through CLASP	Afliation	No	-	-
4	Advancements in refrigerant through International Organisation for Standardisation	Through Industry associations	No	-	-
5	Phase out and phase down of refrigerants based on the Kigali Agreement through The Ozone Cell by Ministry of Environment, Forest and Climate Change	Through Industry associations	No	-	-

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Principle 8: Businesses should promote inclusive growth and equitable development.

ESSENTIAL INDICATORS

1. Details of Social Impact Assessments (SIA) of projects undertaken by the entity based on applicable laws, in the current financial year.

Name and brief details of project	SIA Notifcaiton No.	Date of Notifcation	Whether conducted by independent external agency (Yes/No)	Results communicated in public domain (Yes/No)	Relevant Web link
Skill Development Program	NA	NA	Yes	Yes	https://www.voltas.in/ images/ansel_image collector/Impact_Assessment_ Report_Skill_Development_ Program_2025.pdf
Community Development Program	NA	NA	Yes	Yes	https://www.voltas.in/ images/ansel_image collector/Impact_Assessment_ Report_Community_ Development_2025.pdf

2. Provide information on project(s) for which ongoing Rehabilitation and Resettlement (R&R) is being undertaken by your entity.

S. No.	Name of project for which R&R is ongoing	State	District	No. of Project Afected Families (PAFs)	% of PAFs covered by R&R	Amounts paid to PAFs in the FY (in`)
None

3. Describe the mechanisms to receive and redress grievances of the community.

The Company’s projects are implemented in collaboration with implementation partners. The Company has established process that includes regular site visits and structured quarterly reviews with these partners. During reviews, engagement is done with beneficiaries to understand their concerns and gather feedback. The Company also seeks inputs from the implementation partners to gain insight into the challenges faced by the community. If any issues or grievances are identified, corrective actions are promptly developed and implemented to address and resolve the concerns at the earliest.

4. Percentage of input material (inputs to total inputs by value) sourced from suppliers:

	2024-25	2023-24
Directlysourced from MSMEs/smallproducers	15.81%	16.81%
Directlyfrom within India	74.58%	87.54%

5. Job creation in smaller towns – Disclose wages paid to persons employed (including employees or workers employed on a permanent or non-permanent / on contract basis) in the following locations, as % of total wage cost.

Location	2024-25	2023-24
Rural	0.02%	0.02%
Semi-urban	7.68%	0.42%
Urban	14.83%	10.08%
Metropolitan	77.47%	89.48%

Note:

Places categorised as per RBI Classification System - rural/semi-urban/urban/metropolitan.
Disclosure of wages paid to persons employed above includes wages paid to employees employed in India.

Voltas Limited 41

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LEADERSHIP INDICATORS

1. Provide details of actions taken to mitigate any negative social impacts identified in the Social Impact Assessments (Reference: Question 1 of Essential Indicators above):

(Reference: Question 1 of Essential Indicators above):
Details of negative social impact identifed	Corrective action taken
None

2. Provide the following information on CSR projects undertaken by your entity in designated aspirational districts as identified by government bodies.

S. No.	State	Aspirational District	Amount spent (In`)
1.	Uttarakhand	Udham Singh Nagar	57,89,383
2.	Jharkhand	East Singhbhum	44,13,519
3.	Andhra Pradesh	Vizianagaram	6,93,000

3. a. Do you have a preferential procurement policy where you give preference to purchase from suppliers comprising marginalised /vulnerable groups? (Yes/No)

  - No

b. From which marginalised /vulnerable groups do you procure? None.
c. What percentage of total procurement (by value) does it constitute?
- None

4. Details of the benefits derived and shared from the intellectual properties owned or acquired by your entity (in the current financial year), based on traditional knowledge.

S. No.	Intellectual Property based on traditional knowledge	Owned/Acquired (Yes/No)	Beneft shared (Yes/No)	Basis of calculating beneft share
None

5. Details of corrective actions taken or underway, based on any adverse order in intellectual property related disputes wherein usage of traditional knowledge is involved.

Name of authority	Name of authority	Brief of the Case	Corrective action taken
Not Applicable
Details of benefciaries of CSR Projects:
S. No.	CSR Project	No. of persons beneftted from CSR Projects	% of benefciaries from vulnerable and marginalisedgroups
1	Skill Development Program	5,161	100
2	Support of Cancer Treatment	389	100
3	Educational support to neurodiverse children	160	100
4	Educational support to tribal children	38	100
5	Holistic development of adolescentgirls	240	100
6	Mid-daymeal for school students	884	100
7	Infrastructure development for trainingof marginalised women	140	100
8	Supportinglibraries	9,060	-

6. Details of beneficiaries of CSR Projects:

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Principle 9: Businesses should engage with and provide value to their consumers in a responsible manner.

ESSENTIAL INDICATORS

1. Describe the mechanisms in place to receive and respond to consumer complaints and feedback.

The Company receives consumer grievances and servicing requests through telephone and digital media (Emails, WhatsApp, Dealer application), and endeavors to provide support within 24 hours. Further, for the Commercial Air Conditioning business, the Company provides operations and maintenance (O&M) contracts, retrofit design and execution, predictive maintenance. The following are the steps involved in the customer service request:

a) Customer can create the service request on Voltas customer care through Phone call / WhatsApp.
b) Align technician to resolve product issues.
c) After satisfactory resolution-technician receives an OTP from customer for Service Request closure in system.
d) As soon as customer service request is closed in the Voltas system, the customer will get the NPS weblink via SMS on registered number to share the feedback.

2. Turnover of products and/ services as a percentage of turnover from all products/service that carry information about:

about:
	As apercentage of total turnover
Environmental and socialparameters relevant to theproduct	100%
Safe and responsible usage	100%
Recyclingand/or safe disposal	100%

3. Number of consumer complaints in respect of the following:

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----- Start of picture text -----

Category 2024- 25 Remarks 2023-24 Remarks
Received Pending Received Pending
during the resolution during the resolution
year at the end of year at the end of
the year the year
Data Privacy - - - - - -
Advertising - - - - - -
Cyber-security - - - - - -
Delivery of Essential Services - - - - - -
Restrictive Trade Practices - - - - - -
Unfair Trade Practices - - -
Other 94 291 - 56 197 -
----- End of picture text -----*

*Total pending consumer court cases as on the end of financial year, includes cases from previous years that were not closed.

4. Details of instances of product recalls on account of safety issues:

Details of instances of product recalls on account of safety	issues:
	Number	Reasons for recall
VoluntaryRecalls	Nil	NA
Forced recalls	Nil	NA

5. Does the entity have a framework/ policy on cyber security and risks related to data privacy? (Yes/No) If available, provide a web-link of the policy.

Yes, the Company has policies related to IT security and has aligned processes related to the same. Data privacy is a part of the IT security policy that is an internal document. Training and awareness are provided to the workforce aligned to the protection of IT systems of the Company. Further, Voltas also has a Privacy Policy, the weblink for the same is - https://www.voltas.com/pages/ privacy-policy.

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6. Provide details of any corrective actions taken or underway on issues relating to advertising, and delivery of essential services; cyber security and data privacy of customers; re-occurrence of instances of product recalls; penalty / action taken by regulatory authorities on safety of products / services.

No cyber security incident during the year. However, as a proactive measure, the Company has already initiated Digital Personal Data Protection Act, 2023 implementation.

7. Provide the following information relating to data breaches:

a. Number of instances of data breaches: Nil
b. Percentage of data breaches involving personally identifiable information of customers: Not Applicable
c. Impact, if any, of the data breaches: Not Applicable

LEADERSHIP INDICATORS

1. Channels / platforms where information on products and services of the entity can be accessed (provide web link, if available).

The information on the products can be accessed on the www.voltas.com.

2. Steps taken to inform and educate consumers about safe and responsible usage of products and/or services.

Voltas adopts a comprehensive approach to promote the safe and responsible usage of its products and services through its service technician training program. This programme not only equips service engineers with the necessary skills but also establishes franchises that extend training responsibilities to educate site operating personnel. During the commissioning phase of equipment installations, Voltas proactively trains the customer’s team, providing detailed guidance on the correct handling and operation of the system. Through hands-on training, service engineers ensure that the equipment is used safely and efficiently, minimising operational risks and empowering customers with the knowledge to manage the system responsibly.

3. Mechanisms in place to inform consumers of any risk of disruption/discontinuation of essential services.

The Commercial Air Conditioning business also caters to hospitals, and hence these services become crucial. Following is the list of mechanisms to specifically enable uninterrupted maintenance in such areas of work:
Essential Applications / Job sites such as Hospitals etc. mostly have centralised AC equipment (chillers), with adequate redundancy built into the HVAC System, in the form of standby units. Through periodic Preventive Maintenance Services as well as by Remote Monitoring of Chillers (under AMC, wherever permitted by customer) all the AC equipment, including standby units, it is insured that all these are always functional. Therefore, enables zero disruption even in cases of breakdown due to unforeseen circumstances.
For external disruptions, (such as COVID) uninterrupted maintenance services are rendered by AMC Engineers to Hospitals and marked Centres.

4. Does the entity display product information on the product over and above what is mandated as per local laws? (Yes/No/Not Applicable) If yes, provide details in brief. Did your entity carry out any survey with regard to consumer satisfaction relating to the major products / services of the entity, significant locations of operation of the entity or the entity as a whole? (Yes/No)

Yes. Apart from the product information required as per mandates, the Company displays additional information depending on the type of products: like the type of refrigerant; type of air conditioner – Inverter or fixed speed; customer service information; safety instructions; details on the blowing agent for commercial refrigeration products etc.

Yes, Voltas is actively engaged with its customers through various initiatives and feedback processes. The Company is committed to deliver innovative and efficient product solutions to drive customer satisfaction and trust. At present, the Customer Experience Index for Commercial Air Conditioner division is 87.5 and NPS is 42. For Unitary Product Business Group the internal NPS score is 90, and the NIQ survey NPS score is 85.

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Business Responsibility & Sustainability Report

INDEPENDENT PRACTITIONER’S REASONABLE ASSURANCE REPORT ON IDENTIFIED SUSTAINABILITY INFORMATION IN VOLTAS LIMITED’S BUSINESS RESPONSIBILITY AND SUSTAINABILITY REPORT

To the Board of Directors of Voltas Limited

We have undertaken to perform a reasonable assurance engagement, for Voltas Limited (“the Company”) vide our engagement agreement dated May 24, 2025, in respect of the agreed Sustainability Information listed in the “Identified Sustainability Information” paragraph below in accordance with the criteria stated in the “Criteria” paragraph below. The identified Sustainability Information is included in the Business Responsibility and Sustainability Report (“BRSR”) of the Company for the year ended March 31, 2025 pursuant to the requirement of Regulation 34(2)(f) of the Securities and Exchange Board of India’s (“SEBI”) (Listing Obligations and Disclosure Requirements) Regulations, 2015 (as amended) (the “LODR Regulations”). This engagement was conducted by a multidisciplinary team including assurance practitioners, engineers and specialists.

Identified Sustainability Information

The Identified Sustainability Information for the year ended March 31, 2025 is BRSR Core (sub-set of BRSR), the attributes of which are summarised in Appendix 1 to this report. The Reporting Boundary for BRSR is on Standalone basis as disclosed under Question No. 13 of the BRSR.
Our reasonable assurance engagement was with respect to the year ended March 31, 2025 information only and we have not performed any procedures with respect to earlier periods or any other elements included in the BRSR (i.e. non- BRSR Core attributes) and, therefore, do not express any opinion thereon.

Criteria

The Criteria used by the company to prepare the Identified Sustainability Information is as under:
i. Regulation 34(2)(f) of the Securities and Exchange Board of India (the “SEBI”) (Listing Obligations and Disclosure Requirements), Regulations, 2015 as amended;
ii. Business Responsibility and Sustainability Reporting Requirements for listed entities per Master Circular No. SEBI/HO/CFD/ PoD2/CIR/P/0155 dated November 11, 2024, and Industry Standard on Reporting BRSR Core per SEBI Circular No. SEBI/HO/ CFD/CFD-PoD-1/P/CIR/2024/177 dated December 20, 2024.

Management’s Responsibility

The Company’s management is responsible for selecting or establishing suitable criteria for preparing the Identified Sustainability Information including the reporting boundary of BRSR, disclosing environmental information basis operational control approach, taking into account applicable laws and regulations including the SEBI circular, related to reporting on the Identified Sustainability Information, identification of key aspects, engagement with stakeholders, content, preparation and presentation of the Identified Sustainability Information in accordance with the Criteria. This responsibility includes design, implementation and maintenance of internal controls relevant to the preparation of the BRSR and the measurement of Identified Sustainability Information, which is free from material misstatement, whether due to fraud or error. The Management and the Board of Directors of the Company are also responsible for overseeing the Company’s compliance with the requirements of LODR Regulations and the SEBI Circular in relation to the BRSR Core.

Inherent limitations

The absence of a significant body of established practice on which to draw to evaluate and measure non-financial information allows for different, but acceptable, measures and measurement techniques and can affect comparability between entities.
Measurement of certain amounts and BRSR Core attributes, some of which are estimates, is subject to inherent measurement uncertainty, for example, GHG emissions, water footprint, energy footprint, embracing circularity (waste management). Obtaining sufficient appropriate evidence to support our opinion does not reduce the uncertainty in the amounts and attributes.

Our Independence and Quality Control

We have maintained our independence and confirm that we have met the requirements of the Code of Ethics issued by the Institute of Chartered Accountants of India and the SEBI Circular No. SEBI/HO/CFD/CFD-SEC-2/P/CIR/2023/122 dated July 12, 2023, and its clarifications thereto and have the required competencies and experience to conduct this assurance engagement.

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We apply Standard on Quality Control (SQC) 1, “Quality Control for Firms that Perform Audits and Reviews of Historical Financial Information, and Other Assurance and Related Services Engagements”, and accordingly maintain a comprehensive system of quality control including documented policies and procedures regarding compliance with ethical requirements, professional standards, and applicable legal and regulatory requirements.

Our Responsibility

Our responsibility is to express a reasonable assurance opinion on the Identified Sustainability Information listed in Appendix 1 based on the procedures we have performed and evidence we have obtained.
We conducted our engagement in accordance with the Standard on Sustainability Assurance Engagements (SSAE) 3000, “Assurance Engagements on Sustainability Information”, issued by the Sustainability Reporting Standards Board of the Institute of Chartered Accountants of India. This standard requires that we plan and perform our engagement to obtain reasonable assurance about whether the Identified Sustainability Information are prepared, in all material respects, in accordance with the Reporting Criteria. A reasonable assurance engagement involves assessing the risks of material misstatement of the Identified Sustainability Information whether due to fraud or error, responding to the assessed risks as necessary in the circumstances.
The procedures we performed were based on our professional judgment and included inquiries, observation of processes performed, inspection of documents, evaluating the appropriateness of quantification methods and reporting policies, and agreeing or reconciling with underlying records.

Below is the informative summary of the procedures performed by us:

Obtained an understanding of the Identified Sustainability Information and related disclosures.
Obtained an understanding of the assessment criteria and their suitability for the evaluation and/or measurements of the Identified Sustainability Information.
Made inquiries of Company’s management, including those responsible for preparing the BRSR report, finance team, human resource team amongst others and those with the responsibility for managing the Company’s BRSR.
Obtained an understanding and performed an evaluation of the design of the key processes and controls for recording, processing and reporting on the Identified Sustainability Information on sample basis of different offices. This included evaluating the design of those controls relevant to the engagement and determining whether they have been implemented by performing procedures that are appropriate in the circumstances but not for the purpose of expressing an opinion on the effectiveness of internal controls.
Based on the above understanding and the risks that the Identified Sustainability Information may be materially misstated, determined the nature, timing and extent of further procedures. Performed substantive testing on a sample basis of the Identified Sustainability Information to verify that the data had been appropriately measured with the underlying documents recorded, collated and reported. This includes reconciling the Identified Sustainability Information with the underlying records and recalculation on a sample basis.
Where applicable, for the Identified Sustainability Information in the BRSR, we have relied on the information in the audited standalone financial statements of the Company for the year ended March 31, 2025 and the underlying trial balance.
E valuated the reasonableness and appropriateness of significant estimates and judgements made by the management in the preparation of the Identified Sustainability Information.
Obtained representations from Company’s management.

We also performed such other procedures as we considered necessary in the circumstances.

We believe that the evidence we have obtained is sufficient and appropriate to provide a basis for our reasonable assurance opinion.

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Exclusions

Our assurance scope excludes the following and therefore we do not express an opinion on the same:
Operations of the Company other than the Identified Sustainability Information in Appendix 1;
Aspects of the BRSR and the data/information (qualitative or quantitative) included in the BRSR other than the Identified Sustainability Information;
Data and information outside the defined reporting period i.e. April 01, 2024 to March 31, 2025;
The statements that describe expression of opinion, belief, aspiration, expectation, aim, or future intentions provided by the Company.

Other Information

The Company’s management is responsible for the other information. The other information comprises the information included within the BRSR other than Identified Sustainability Information and our independent assurance report dated June 14, 2025 thereon.
Our opinion on the Identified Sustainability Information does not cover the other information and we do not express any form of assurance thereon. In connection with our assurance engagement of the Identified Sustainability Information, our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the Identified Sustainability Information or otherwise appears to be materially misstated. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact. We have nothing to report in this regard.

Opinion

Based on the procedures we have performed and the evidence we have obtained, the Identified Sustainability Information listed in Appendix 1 for the year ended March 31, 2025 (as stated under “Identified Sustainability Information”) are prepared in all material respects, in accordance with the criteria (as stated under “Criteria”).

Restriction on use

Our Reasonable Assurance report has been prepared and addressed to the Board of Directors of Voltas Limited at the request of the Company solely, to assist the Company in reporting on its sustainability performance and activities. Accordingly, we accept no liability to anyone, other than the Company. Our Reasonable Assurance Report should not be used for any other purpose or by any person other than the addressees of our report. We neither accept nor assume any duty of care or liability for any other purpose or to any other party to whom our report is shown or into whose hands it may come without our prior consent in writing.

For S R B C & CO LLP

Chartered Accountants Firm’s Registration No.: 324982E/E300003

Aruna Kumaraswamy

Partner Membership No.: 219350 UDIN: 25219350BMMABT5793 Place of Signature: Frankfurt, Germany Date: June 14, 2025

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APPENDIX-1

Identifed Sustainability Information (BRSR Core KPIs)	Identifed Sustainability Information (BRSR Core KPIs)	Identifed Sustainability Information (BRSR Core KPIs)	Identifed Sustainability Information (BRSR Core KPIs)
S. No	Attribute	Principle and indicator reference	Parameter
1	Green-house gas (GHG) footprint	Principle 6, E-7	1. Total Scope 1 and scope 2 emissions 2. GHG Emission Intensity (Scope 1 +2) per rupee of turnover adjusted for PurchasingPower Parity(PPP) and in terms ofphysical output or services
2	Water footprint	Principle 6, E-3 and E-4	1. Total water consumption 2. Water consumption intensity per rupee of turnover adjusted for PPP and in terms of physical output or services 3. Water Discharge bydestination and levels of Treatment
3	Energy footprint	Principle 6, E-1	1. Total energy consumed. 2. Percentage of energy consumed from renewable sources 3. Energy intensity per rupee of turnover adjusted for PPP and in terms of physical output or services
4	Embracing circularity (waste management)	Principle 6 – E9	1. Total waste generated 2. Waste intensity per rupee of turnover adjusted for PPP and in terms of physical output or services 3. Each category of waste generated, total waste recovered through recycling, re-using or other recovery operations. 4. For each category of waste generated, total waste disposed by nature of disposal method
5	Enhancing Employee Wellbeing and Safety	Principle 3 – E1(C) Principle 3- E11(a), (c) and (d)	1. Spending on measures towards well-being of employees and workers 2. Details of safety related incidents for employees and workers
6	Enabling Gender Diversity in Business	Principle 5 – E3(b) Principle 5 – E7	1. Gross wages paid to females as percentage of wages paid 2. Complaints on POSH
7	Enabling Inclusive Development	Principle 8 – E4 Principle 8 – E5	1. Input material sourced from following sources as percentage of total purchases – Directly sourced from MSMEs/ small producers and from within India 2. Job creation in smaller towns
8	Fairness in Engaging with Customers and Suppliers	Principle 9 – E7 Principle 1 – E8	1. Instances involving loss / breach of data of customers as a percentage of total data breaches or cyber security events 2. Number of days of accountspayable
9	Open-ness of business	Principle 1 – E9	1. Concentration of purchases & sales done with trading houses, dealers, and related parties 2. Loans and advances & investments with relatedparties.

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AI assistant

Voltas Ltd. — Environmental & Social Information 2025

60718_rns_2025-06-14_8d164c15-6cfd-4b1d-a1ba-6c1f7b4710f0.pdf

BUSINESS RESPONSIBILITY & SUSTAINABILITY REPORT

SECTION A: GENERAL DISCLOSURES

16. Details of business Activities (accounting for 90% of the turnover):

17. Products/Services sold by the entity (accounting for 90% of the entity’s turnover):

III. OPERATIONS

18. Number of locations where plants and/or operations/offices of the entity are situated:

19. Markets served by the entity:

0.5%

IV. EMPLOYEES

20. Details as at the end of Financial Year

21. Participation/Inclusion/Representation of Women

22. Turnover rate for permanent employees and workers

VI. CSR DETAILS

VII. TRANSPARENCY AND DISCLOSURES COMPLIANCES

25. Complaints/Grievances on any of the principles (Principles 1 to 9) under the National Guidelines on Responsible Business Conduct:

26. Overview of the entity’s material responsible business conduct issues.

SECTION B: MANAGEMENT AND PROCESS DISCLOSURES

10. Details of Review of the NGRBCs by the Company:

11. Has the Company carried out independent assessment/ evaluation of the working of its policies by an external agency? (Yes/No). If yes, provide the name of the agency.

12. If answer to question (1) above is “No” i.e. not all Principles are covered by a policy, reasons to be stated.

SECTION C: PRINCIPLE-WISE PERFORMANCE DISCLOSURES

Principle 1: Businesses should conduct and govern themselves with integrity in a manner that is ethical, transparent, and accountable.

ESSENTIAL INDICATORS

6. Details of complaints with regard to conflict of interest.

LEADERSHIP INDICATORS

Principle 2: Businesses should provide goods and services in a manner that is sustainable and safe.

ESSENTIAL INDICATORS

2. a. Does the entity have procedures in place for sustainable sourcing? (Yes/No)

b. If yes, what percentage of inputs were sourced sustainably?

LEADERSHIP INDICATORS

Principle 3: Businesses should respect and promote the wellbeing of all employees, including those in their value chains.

ESSENTIAL INDICATORS

b. Details of measures for the well-being of workers.

5. Return to work and retention rates of permanent employees that took parental leave.

8. Details of training given to employees and workers:

10. Health and safety management system:

b. What are the processes used to identify work-related hazards and assess risks on a routine and non-routine basis by the entity?

c. Whether you have processes for workers to report the work-related hazards and to remove themselves from such risks. (Yes/No)

d. Do the employees/ workers of the Company have access to non-occupational medical and healthcare services? (Yes/No)

11. Details of safety related incidents, the following format.

12. Describe the measures taken by the entity to ensure a safe and healthy workplace.

13. Number of complaints on the following made by employees and workers:

14. Assessments for the year:

LEADERSHIP INDICATORS

Principle 4: Businesses should respect the interests of and be responsive to all its stakeholders.

ESSENTIAL INDICATORS

LEADERSHIP INDICATORS

Principle 5: Businesses should respect and promote human rights.

ESSENTIAL INDICATORS

3. Details of remuneration/salary/wages, in the following format.

a. Median remuneration/wages:

4. Do you have a focal point (Individual/ Committee) responsible for addressing human rights impacts or issues caused or contributed to by the business? (Yes/No).

5. Describe the internal mechanisms in place to redress grievances related to human rights issues.

6. Number of Complaints on the following made by employees and workers:

LEADERSHIP INDICATORS

4. Details on assessment of value chain partners

PRINCIPLE 6: BUSINESSES SHOULD RESPECT, PROTECT, AND MAKE EFFORTS TO RESTORE THE ENVIRONMENT.

ESSENTIAL INDICATORS

Indicate if any independent assessment/ evaluation/assurance has been carried out by an external agency? (Y/N) If yes, name of the external agency.

3. Provide details of the following disclosures related to water, in the following format.

Indicate if any independent assessment/ evaluation/assurance has been carried out by an external agency? (Y/N) If yes, name of the external agency.

Yes - S R B C & CO LLP

5. Has the entity implemented a mechanism for Zero Liquid Discharge?

6. Please provide details of air emissions (other than GHG emissions) by the entity in the following format:

7. Provide details of greenhouse gas emissions (Scope 1 and Scope 2 emissions) & its intensity.

Note: Indicate if any independent assessment/ evaluation/assurance has been carried out by an external agency? (Y/N) If yes, name of the external agency.

Yes, S R B C & CO LLP

8. Does the entity have any project related to reducing Green House Gas emission? If yes, then provide details.

9. Provide details related to waste management by the entity, in the following format:

Category of waste

Note: Indicate if any independent assessment/ evaluation/assurance has been carried out by an external agency? (Y/N) If yes, name of the external agency.

10. Briefly describe the waste management practices adopted in your establishments. Describe the strategy adopted by your Company to reduce usage of hazardous and toxic chemicals in your products and processes and the practices adopted to manage such wastes.

LEADERSHIP INDICATORS

No

5. Does the entity have a business continuity and disaster management plan? Give details in 100 words/ web link:

Principle 7: Businesses, when engaging in influencing public and regulatory policy, should do so in a manner that is responsible and transparent.

ESSENTIAL INDICATORS

Voltas Ltd. Environmental & Social Information 2025