USU Software AG - Regulatory Filings 2021

News Details

Corporate | 13 April 2021 08:39

USU Closes 3-Year Knowledge Management Contract with Leading Financial Group

DGAP-News: USU Software AG / Key word(s): Incoming Orders

13.04.2021 / 08:39

The issuer is solely responsible for the content of this announcement.

Full USU Knowledge Management solution suite replaces SharePoint

BOSTON, MA – April 13, 2020 – USU, the leading provider of intelligent software and services for IT and customer service management, today announced that a large North American Financial institution (The “Customer”) has signed a three year agreement to use USU Knowledge Management .

The Customer’s decision to select USU was supported by an external Gartner consultant who, after reviewing several Knowledge Management (“KM”) vendors, recommended the best-in-class capabilities of USU Knowledge Management solutions.

Following a year of evaluation, USU Knowledge Management’s comprehensive solution was put to the test in a customized sandbox. This real-time evaluation, along with an external evaluation by Gartner of three vendor finalists, led to the Customer purchasing the full suite of USU Knowledge Management. Solutions include eLearning, decision trees, active documents, and service connectors.

“USU Knowledge Management checked all the boxes and was priced considerably lower than the competition. The USU dedicated KM solution positions our team to be ready for future developments like chatbots or other self-service options that can deliver maximum customer experience value,” says The Customer.

Improving customer service and driving efficiencies were leading factors in moving from SharePoint to USU Knowledge Management. The Customer wanted a KM solution that would keep up with inquiry demands, improve SLAs set for customers and enhance the customer service journey. Once implemented, there may be plans to expand into more departments across the organization.

“Customer service is our key focus, and Gartner recognizes that this sets us apart in the market” said Mel Passarelli, President and CEO of USU Inc. “We’re thrilled to partner with The Customer and help deliver exceptional customer service across every channel.”

This press release is available at http://www.usu.com.

USU

As a leading provider of software and services for IT and customer service management, USU enables companies to master the demands of today’s digital world. Global organizations use our solutions to cut costs, become more agile and reduce risks – with smarter services, simpler workflows and better collaboration. With more than 40 years of experience and locations worldwide, the USU team brings customers into the future.

In addition to USU GmbH, which was founded in 1977, the subsidiaries USU Technologies GmbH, USU Solutions GmbH, USU Solutions Inc. and USU SAS also belong to USU Software AG (ISIN DE 000A0BVU28), which is listed in the Prime Standard of the German Stock Exchange.

Further information: http://www.usu.com

Contact

USU Solutions Inc.

Evonne Wetzner

Marketing Director

Email: [email protected]

USU Software AG

Dr. Thomas Gerick

Corporate Communications Manager

Email: [email protected]

USU Software AG

Investor Relations Manager

Falk Sorge

Email: [email protected]

13.04.2021 Dissemination of a Corporate News, transmitted by DGAP – a service of EQS Group AG.

The issuer is solely responsible for the content of this announcement.

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Language:	English
Company:	USU Software AG
	Spitalhof
	71696 Möglingen
	Germany
Phone:	+49 (0)7141 4867-0
Fax:	+49 (0)7141 4867-200
E-mail:	[email protected]
Internet:	www.usu-software.de
ISIN:	DE000A0BVU28
WKN:	A0BVU2
Listed:	Regulated Market in Frankfurt (Prime Standard); Regulated Unofficial Market in Berlin, Dusseldorf, Hamburg, Munich, Stuttgart, Tradegate Exchange
EQS News ID:	1183836