USU Software AG - Regulatory Filings 2018

News Details

Corporate | 19 December 2018 09:00

USU Knowledge Center now available on Salesforce AppExchange, the world’s leading business app marketplace

DGAP-News: USU Software AG / Key word(s): Miscellaneous

19.12.2018 / 09:00

The issuer is solely responsible for the content of this announcement.

New USU app offers a powerful knowledge base with graphical decision trees

Möglingen, December 19, 2018. USU is announcing the publication of Knowledge Center on Salesforce AppExchange. As a result, companies have a whole new way of connecting with their customers, partners and employees. The active knowledge base Knowledge Center supports all aspects of digital communication with customers. All service employees have fast access to up-to-date, quality-assured knowledge they need – over all communication channels. USU’s unymira division and its portfolio focus on professional Customer First solutions.

Knowledge Center is currently available on the Salesforce platform at: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FOmbhUAD

Numerous wizards and integrated workflows make Knowledge Center a key work and process platform for core knowledge-intensive tasks at service organizations. The result is not only a clear and demonstrable improvement in KPIs such as the call handling time, first call resolution rate or familiarization period for new employees, but also in the customer experience and quality of service. A further highlight are integrated graphical decision trees that offer interactive, step-by-step guidance to the right solution.

“Customers in particular will benefit from our partnership with Salesforce and global certification of Knowledge Center. They will gain new ways of mapping complex interrelationships quickly and easily. Together, we are thus setting new standards in service excellence,” says Sven Kolb, Managing Director of USU GmbH.

This press release is also available at https://www.unymira.com/en/ and https://www.usu.de/en/

About Salesforce AppExchange

Salesforce AppExchange is the world’s leading business app marketplace that enables companies to sell, provide and market services in a whole new way. With 3,000 partner apps and more than 4 million installs, it is the most comprehensive source of cloud, mobile, social, IoT, analytics and artificial intelligence technologies for companies.

Additional resources

● Salesforce on Facebook: http://www.facebook.com/salesforce

● Salesforce on Twitter: https://twitter.com/salesforce

Salesforce, AppExchange and others are trademarks of salesforce.com, inc.

USU GmbH

Founded in 1977, USU GmbH is one of the biggest European providers of IT and Knowledge Management Software. Market leaders from every sector of the international economy create transparency with USU applications, while also increasing flexibility, decreasing risks and cutting costs.

With intelligent solutions and expertise in digital interaction, Unymira is a prime mover in the digitization of business processes. Standard software and consulting services help to automate service processes and actively provide knowledge for all communication channels and customer contact points in sales, marketing, and customer service. The customer-first portfolio in this area is complemented by customized applications, portal and CMS solutions, UX design and social media management.

USU GmbH is a subsidiary of USU Software AG (ISIN DE 000A0BVU28), which is listed in the Prime Standard Segment of the German Stock Exchange (DAX) in Frankfurt. For further information, please go to: https://www.usu.de/en/

Contact

USU Software AG

Corporate Communications

Dr. Thomas Gerick

Tel.: +49 (0) 71 41 – 48 67 440

Fax: +49 (0) 71 41 – 48 67 300

E-Mail: [email protected]

USU Software AG

Investor Relations

Falk Sorge

Tel.: +49 (0) 71 41 – 48 67 351

Fax: +49 (0) 71 41 – 48 67 108

E-Mail: [email protected]

19.12.2018 Dissemination of a Corporate News, transmitted by DGAP – a service of EQS Group AG.

The issuer is solely responsible for the content of this announcement.

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Language:	English
Company:	USU Software AG
	Spitalhof
	71696 Möglingen
	Germany
Phone:	+49 (0)7141 4867-0
Fax:	+49 (0)7141 4867-200
E-mail:	[email protected]
Internet:	www.usu-software.de
ISIN:	DE000A0BVU28
WKN:	A0BVU2
Listed:	Regulated Market in Frankfurt (Prime Standard); Regulated Unofficial Market in Berlin, Dusseldorf, Hamburg, Munich, Stuttgart, Tradegate Exchange