USU Software AG - Regulatory Filings 2017

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Corporate | 8 November 2017 09:15

KCenter USU AG Receives 2017 CUSTOMER Contact Center Technology Award

DGAP-News: USU Software AG / Key word(s): Miscellaneous

08.11.2017 / 09:15

The issuer is solely responsible for the content of this announcement.

Knowledge Center honored for improving customer service technology and improving the customer experience

Moeglingen, 8 November 2017 – KCenter USU AG announced today that TMC , a global, integrated media company, has named Knowledge Center as a 2017 Contact Center Technology Award winner, presented by CUSTOMER magazine .

“We’re really pleased about the award,” says Sven Kolb, Managing Director of USU AG.”It shows that interest in our active knowledge-management platform for professional service centers is strong in the US as well.

Knowledge Center offers considerably more than standard knowledge-database solutions, which typically just manage and search documents. The intelligent USU solution actively supports all service processes, automatically prepares content for service staff, and quickly delivers all relevant information when needed.

“Congratulations to KCenter USU for being awarded a 2017 CUSTOMER Contact Center Technology Award. Knowledge Center has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani , CEO, TMC . “We’re pleased to recognize their achievement.”

This 12th-annual Contact Center Technology Award, presented by CUSTOMER Magazine , honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.

Results of the 2017 CUSTOMER Contact Center Technology Award have been published in the CUSTOMER Magazine.

KCenter USU is presenting its portfolio of professional knowledge-management and self-service solutions as a gold sponsor at the leading event for customer services, The Customer Service Summit , from November 16-17 in New York.

This press release can be downloaded at https://www.kcenterusu.com/en/

and https://www.usu.de/en/

About KCenter USU

With the aid of software solutions from the KCenter division, customers can activate and leverage all the knowledge resources within their service organization. More than 500,000 service employees now benefit from “active” provision of quality-assured contents by USU’s intelligent Knowledge Center knowledge base, integrated self-service solutions and efficient communication with customers across all channels. USU’s professional advisor system Knowledge Scout also supports service technicians in the troubleshooting process. For more info, visit: https://www.kcenterusu.com/en/

Contact

USU Software AG

Corporate Communications

Dr. Thomas Gerick

Tel.: +49 (0) 71 41 / 48 67 440

Fax: +49 (0) 71 41 / 48 67 108

E-Mail: [email protected]

USU Software AG

Investor Relations

Falk Sorge

Tel.: +49 (0) 71 41 – 48 67 351

Fax: +49 (0) 71 41 – 48 67 108

E-Mail: [email protected]

08.11.2017 Dissemination of a Corporate News, transmitted by DGAP – a service of EQS Group AG.

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Language:	English
Company:	USU Software AG
	Spitalhof
	71696 Möglingen
	Germany
Phone:	+49 (0)7141 4867-0
Fax:	+49 (0)7141 4867-200
E-mail:	[email protected]
Internet:	www.usu-software.de
ISIN:	DE000A0BVU28
WKN:	A0BVU2
Listed:	Regulated Market in Frankfurt (Prime Standard); Regulated Unofficial Market in Berlin, Dusseldorf, Hamburg, Munich, Stuttgart, Tradegate Exchange