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Tryg — Investor Presentation 2024
Dec 4, 2024
3389_iss_2024-12-04_49938417-42a5-442e-8ade-ba40794d5f8d.pdf
Investor Presentation
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Tryg Capital Markets Day
December 4, 2024
United Towards '27 Leveraging scale to drive technical and commercial excellence

In 2023, Tryg welcomed a new CEO and Executive Board; the management team balances experience and competence, united in leading Tryg towards '27
Tryg (o


Our purpose is more relevant than ever before
In a changing world, we make it easier to be 'tryg'
Note: The word 'tryg' in danish means 'to feel safe, protected, cared for'.
2027 financial targets are the most ambitious in Tryg's history


Strengthen market leading profitability

As always, assuming current interest rates, currency levels and guided large/weather claims

Generate resilient growth in insurance service result
DKK 8.0-8.4bn
Deliver best in class return on own funds
35-40%

Keep strong shareholders' remuneration focus intact
DKK 17-18bn, including DKK 15-16bn ordinary dividend range during 2025-2027 and DKK 2bn extraordinary share buyback
Launch of DKK 2bn extraordinary share buyback, enabled by de-risking of investment portfolio
Expected solvency development, %

Enabled by strong solvency position and de-risking of Free portfolio, which include sale of equities and corporate bonds, releasing ~800m SCR (further elaboration in financial section)
Tryg (
Expected Q4 2024 solvency of around 195% including extraordinary share buyback
Following the RSA Scandinavia acquisition, Tryg chose a more conservative approach to solvency, which has served us well in an ongoing turbulent macro environment

Annual, year-end assessment of solvency position is also driven by ambitious return on own funds target. Long term, we expect to gravitate towards a less conservative level
1) Ericandinary bylack approved by FSA and landred to the Sate 4ª Dec 2024; 2) Other includes currences, organic aprilation and other SCR movements

Agenda

1 Follow-up on CMD targets for 2024 Summary of 2027 strategy N Strategic pillars for 2027 Scale & Simplicity Technical Excellence Customer & Commercial Excellence Sustainability & ESG ধ
- Financial & capital management 5
- Concluding remarks 6
Tryg has a long history of delivering on targets

Comfortably at target
Tryg has delivered its financial targets in every strategy period for +10 years

| Key Performance Indicators |
Targets 2024 |
Projected 2024 |
||
|---|---|---|---|---|
| Financial | Combined ratio | ≤ 82% | ||
| Insurance service result | DKK 7.2-7.6bn | |||
| Return on own funds (ROOF) | ≥ 25% | |||
| Expense ratio | ~13.5% | |||
| Customer satisfaction | 88 | Q4 to-date: 87 +3pp up since |
||
| Strategic | Reduced CO2 emissions from claims processes |
20-25k ton p.a. | 2020 in period with high inflation |
|
| Growth in value creating actions upon login |
> 40% | |||
Tryg has delivered strong results despite significant macro headwinds
Inflation, 12-month change in tax-adjusted consumer price index1, %
Macroeconomic factors

DKK vs. SEK/NOK², monthly average exchange rate


Geopolitical uncertainty
Post-covid frequency normalisation

Extreme weather

War in Europe


Tryg has successfully delivered on the acquisition of RSA Scandinavia and gained significant size

Tryg has delivered on targeted RSA Scandinavia synergies
Immediate benefits from scale came primarily from inmarket synergies in SE and NO post acquisition
Tryg has significantly scaled-up due to two large acquisitions
Insurance service result, DKK bn

Increased size is now showing further opportunities for more cross-border synergies
Tryg has strategically increased its retail share to ~93% of insurance revenue, reducing risk and volatility
Retail (private and commercial customers) share of group insurance revenue, %

Tryg (o)
Retail segment is highly attractive as margins are higher, while volatility and capital requirements are lower than other segments
Tryg has expanded its retail business through the acquisitions of Alka and Trygg-Hansa/Codan Norway, while also growing retail segments organically
Tryg has strategically reduced exposure to large international risks in corporate business since 2021
Tryg remains focused on producing attractive shareholder returns
Dividend per share, DKK
Ordinary dividend
11
Extraordinary dividend/share buybacks

1) 2021 DPS impacted by the higher number of shares at 653m (301m end of 2020) following the DKK 37bn rights issue to fund the acquisition of RSA Scandinavia; 2) Expected impact of share buyback to be spread out over 2024 and 2025

Tryg has a strong track-record of attractive shareholder returns
As promised, dividend per share in 2023 above pre-RSA Scandinavia acquisition and related rights issue
Strong solvency position strengthens certainty of the ordinary dividend

Agenda

| Follow-up on CMD targets for 2024 | |
|---|---|
| Summary of 2027 strategy | |
| Strategic pillars for 2027 | |
| Scale & Simplicity | |
| Technical Excellence | |
| Customer & Commercial Excellence | |
| Sustainability & ESG | |
| ) Financial & capital management |
6 Concluding remarks
Summary of 2027 strategy
Tryg is a leading insurance company in Scandinavia with 300 years of insurance experience
Tryg has over 5 million customers across Scandinavia, with leading positions in all three markets



3
Scandinavia is a highly attractive insurance region

| Business environment | Productivity _ = | Expense ratio | Combined ratio | |||||
|---|---|---|---|---|---|---|---|---|
| Trust in government¹ |
Ease of doing business index2 |
GDP per capita, 2023, USD k3 | 2-year average ('22-'23), %4 | 2-year average ('22-'23), %4 | ||||
| Tryg ■ 13.5 部分 | Tryg | 83 #11 | ||||||
| 1 64 D |
#4 | 1 100 S |
68 | peers | 13.8 #10 Gjensidige ■ |
Scandi peers | Gjensidige | 85 449 |
| C | 69 #10 |
56 | Scandi | 15.8 # #19 If |
85 4449 | |||
| 4 - 64 |
#9 | 88 | ||||||
| 61 | #22 | 53 | peers Alm Brand G. |
17.9 4 25.3 # Fremtind |
Alm Brand G. Fremtind |
89 플 98 |
||
| 43 | #32 | 44 | Local | 14.4 4 Folksam |
Local peers | Folksam | 1024 | |
| 35 | #58 | 38 | 23.0 G F |
F | 95 49 | |||
| 37 | #30 | 33 | peers | |||||
| 사 40 |
#8 | গাৰ | 49 | Euro beers | 27.849 Zurich Allianz 24.8 ( 3 |
Euro | Zurich Allianz |
95 69 194 45 |
14
15
Tryg has a unique position as a pure Scandinavian player and leading in private lines
Tryg runs a well-diversified business ...
P&C insurance revenue by geography, 2023, % in Scandinavia
... while being the leading Scandinavian insurer in private lines
P&C insurance revenue by segment3, 2023, % of Group revenue

1) Tryz has very small share of revenue outside from e.g. Tryg Trade (credit insurance business); 2) Includes 100% of revenue from TopDanmark and Gross Written Premiums as proxy for Revenue from Hastings; 3) As reported, supplemented by internal assumptions

Benefits from geographical balance and private lines market leadership

Commercial cross-border scale building on market leading brands and retail position in all markets

Cost effectiveness through shared approach to operational excellence

Low risk and volatility maintaining attractive margins and low capital requirements
In 2027, Tryg targets the highest insurance service result and strongest combined ratio ever

| Financial KPIs | Strengthen market leading profitability | o | ~81% combined ratio As always, assuming current interest rates, |
||
|---|---|---|---|---|---|
| Generate resilient growth in insurance service results |
currency levels and guided large/weather claims DKK 8.0-8.4bn |
||||
| Deliver best in class return on own funds |
35-40% -- | ||||
| Keep strong shareholders' remuneration focus intact |
DKK 17-18bn, including DKK 15-16bn ordinary dividend range during 2025-2027 and DKK 2bn extraordinary share buyback |
||||
| Continue improving customer satisfaction |
83 (+2p, rebased including Trygg-Hansa) | ||||
| Strategic KPIs | Increase straight-through processing for digitally reported claims |
>55% (+10pp) | |||
| Reduce CO2 emission, continuing focus АИРАИАТА ИАСИАНАШАЦИИ |
6% per claim, on average |
16
6% per claim, on average
Strategic focus towards 2027 is anchored around three strategic pillars
Scale & Simplicity
Leverage increased size to combine IT systems, simplify processes and deliver economies of scale
DKK 500m ISR in 2027
Technical Excellence
Scale world-class portfolio management and advance pricing and underwriting with new data and technology
Customer & Commercial Excellence
Scale proven commercial successes across the group and further strengthen focus on customer satisfaction
DKK 200m ISR in 2027
Customer experience | Corporate responsibility | Data and technology | People and culture
DKK 300m
ISR in 2027

Initiatives in strategic pillars build up to insurance service result of DKK 8.0-8.4bn in 2027
Breakdown of 2027 insurance service result target, DKK bn

1) As per Q1-Q3 2024, large weather claims were than normalised levels; } / A always assuming current interest rates corrency levels and grided largelver caims 18

Methodology for building 2027 ISR target: Examples show gross impact per initiative, and pillars sum up to expected net effect of all planned initiatives
Strategic initiatives show expected gross impact
Illustrative breakdown of 2027 ISR impact for strategic initiatives

Illustrative breakdown by pillar of ISR benefits net vs gross, DVK m
Strategic pillars show expected net impact and build up to
expected net ISR improvement in 2027

Agenda

| Follow-up on CMD targets for 2024 | ||||
|---|---|---|---|---|
| Summary of 2027 strategy | ||||
| Strategic pillars for 2027 | ||||
| Scale & Simplicity | ||||
| Technical Excellence | ||||
| Customer & Commercial Excellence | ||||
| Sustainability & ESG | ||||
| Financial & capital management | ||||
Concluding remarks

Scale is essential to win in insurance
infrastructure
Purchasing Power
New ( technologies and AF
Tryg has significant scale after years of growth
Tryg has doubled its size over the last 8 years...

Insurance revenue, Tryg Group, DKK bn

... and complexity is a by-product of the successful growth journey
1,000 IT applications
1,200 IT vendors 글===
1,000 IT consultants
22 1) Switched from IFRS4 to IFRS17 in 2019 2) Proforma Trygg-Hansa numbers included with full-year effect
Capitalise on scale advantage in Tryg's core


Capitalise on scale advantage in Tryg's core

Non-exhaustive examples

Streamline IT applications to future-proof business and save costs

IT costs have risen with the acquisition of RSA Scandinavia

Decommissioning of overlapping IT applications is key to scale benefits
Key benefits

Recent accomplishments
~335
systems
decommissioned as part of RSA Scandinavia integration
DKK ~120m ISR, annual
run-rate
2027 ambition
DKK ~150m
ISR from streamlining IT applications by
- serve single country (26pp reduction)
- · Decommissioning redundant applications
- · Right-sizing infrastructure to support decreasing number of applications
Consolidate IT vendor landscape to improve cost and quality


Streamline IT development organisation to drive productivity and scale
Current IT development organisations are built for local priorities
Individual decentral IT organisations
Illustrative example
Future organisation is built for scale benefits
Streamlined IT organisation
Illustrative example


Scandinavian
2027 ambition
Tryg (0)
DKK ~150m
ISR from streamlined IT development organisation by
- · Consolidating local teams to harvest efficiencies and enable Scandinavian development
- · Streamlining roles and ways of working to increase productivity
- · Decreasing administrative roles and share of external developers
Capitalise on scale advantage in Tryg's core

Non-exhaustive examples

Advance Tryg's world-class claims handling to the next level and scale to Sweden


2024
2021
Significant efficiency gains and increase in customer satisfaction

DKK ~140m ISR impact from increased efficiency, annual run-rate
2027 ambition
Tryg (o)
DKK ~100m
ISR from further automation of claims handling by
- · 55% of digitally reported claims handled with straightthrough-processing (10pp increase)
- · Finalising Guidewire implementation in DK, and scaling Guidewire to SE
- · Utilising new technologies and Al to increase scope for automation
1) Straight-through-processing - a digitally reported claim, going through customer facing processes without the involvement of a manual claim's handler 29
Repair rates, %
13%
2021
Car bumpers
+15pp )
28%
2024
Reduce claims spend by increasing repair rates and supplier consolidation
Car glass
+4pp
33%
2024

Increase repair rate to improve cost efficiency
~45% lower price levels on motor repairs versus replacements
Consolidate spend with Scandinavian suppliers for better prices
5-15% savings potential by partnering with Scandinavian suppliers
Example of savings potential
DKK 65m in annual savings from Scandinavian re-tender on car windshields
Repair rate motor, % +8pp 38% 30%
2024 2027 ambition
29%
2021
Scandinavian spend, %

2027 ambition
DKK ~200m
ISR from strategic procurement optimisation by
- · Increasing repair rates within motor and building claims
- · Consolidating spend with Scandinavian suppliers
- · Renegotiating largest local supplier contracts
potential
Evidence
30
Prevent even more fraud using Al

Tryg has a history of reducing fraud
Annual fraud avoided, DKK m
Increase fraud detection by utilising advanced analytics and AI models

x) 'Lima' scans incoming claims flagging potential fraud


'Venice' identifies fraudulent repair shops

2027 ambition
DKK ~100m
ISR from further improvements in fraud detection and fraud prevention by
- · Scaling Al tools and processes across countries
- Enriching existing models with Scandinavian data to improve model results
- Utilising latest Al o technology to build new models and processes
2017 2021 ~400 2024E ~600
8 fraudulent auto repair shops identified and terminated in 2023

Capitalise on scale advantage in Tryg's core

Non-exhaustive examples

Simplify product variations to improve operational efficiency scaling best practices from Norway
Long tail of products suggest clear potential in product simplification

Successful product simplification in Norway to be scaled across the group
Degree of product simplicity

Significant benefits come from reducing product variations
Faster product and pricing updates
Lower IT run costs
More efficient claims handling
Simpler customer communication

2027 ambition
DKK ~50m
ISR from product simplification by
- · Cleaning up legacy products to decrease number of product variations
- Decreasing amount of niche products with low revenue and profit
- Streamlining product design for more efficient operations
Automate back-end operations to increase efficiency and quality

Automation replaces external back-office support
Chatbots assist employees during customer interactions

Reduction in processing times by ~90-95% for selected tasks
2027 ambition
Tryg O
DKK ~100m
ISR from automating backoffice tasks and streamlining processes by
- · Scaling existing chatbots across countries to reduce admin tasks
- Using Al assistant to . remove admin tasks from employees in customer facing functions
- · Scaling automation of external back-off suppliers

Capitalise on scale advantage in Tryg's core

Non-exhaustive examples

35

Agenda

| Follow-up on CMD targets for 2024 | |||
|---|---|---|---|
| Summary of 2027 strategy | |||
| Strategic pillars for 2027 | |||
| Scale & Simplicity | |||
| Technical Excellence | |||
| Customer & Commercial Excellence | |||
| Sustainability & ESG | |||
| Financial & capital management | |||
( 6 ) Concluding remarks
Strategy deep dives: Technical Excellence

Technical excellence is the backbone of Tryg
Portfolio insights
Risk selection
Pricing
Tryg combined ratio (ex. run-off)¹, %
Consistent high-margin profitability requires focus on technical excellence
Continuous improvement of Tryg's combined ratio

Examples of technical excellence actions supporting the journey

Strengthened portfolio management capabilities across all Business Units, with +20 roles added, adopting Trygg-Hansa best practices
Tryg (o)

Automated the pricing back-end and improved individual underwriting with custom-made underwriting tool, greater sophistication and data utilisation

Established Scandinavian Center of Technical Excellence, to drive cross-market scale and develop technical disciplines for a competitive edge
Drive technical excellence with targeted efforts and data accuracy


DKK 300m ISR in 2027
Drive technical excellence with targeted efforts and data accuracy

Non-exhaustive examples


Manage profitability and volatility in underperforming sub-portfolios with structural portfolio management
Sweden's world-class portfolio management will be scaled to Denmark and Norway
Portfolio profitability, size1 and growth rate2 by product and country, 2023


A Norwegian property portfolio proves how structural portfolio management increase profitability and growth
Four levers driving improvement of Norwegian property portfolio

Stronger adherence to Scandinavian risk guidelines: Portfolio adjusted for risk and focused on Scandinavian markets
Strategic exits: Reduced total exposure by 16%, including high-volatile industries like recycling and food production
Optimised pricing of existing portfolio: Better risk alignment with individual rate increases where relevant
More accurate tariffs: Improved pricing for large claims and weather risks, including industry and property owner tariffs
Strong impact on growth and COR in the Norwegian property portfolio despite macro headwinds

COR of the Norwegian property portfolio, %

Strategy deep dives: Technical Excellence
World-class technical excellence from Sweden scaled to Denmark & Norway
Sweden has a proven toolbox for optimising portfolios

Clear roles and mandates to ensure one source of truth

Proven process from data to forward-looking actions

Sophisticated targeting of customer segments

Now serving as a major inspiration for Denmark and Norway

insurance revenue in portfolios currently identified for targeted improvements
2027 ambition
ITV2 10
DKK ~200m
ISR from structured portfolio management by
- · Implementing forward-looking processes in all Business Units
- · Increasing granularity in portfolio and trend follow up
- · Targeting growth in profitable segments
Drive technical excellence with targeted efforts and data accuracy

Non-exhaustive examples

Strategy deep dives: Technical Excellence
Faster time to market and better pricing with more frequent tariff updates
Pricing sophistication improved by implemented actions
After implementing unified platform where applicable, utilisation of AI begins
Current implementation level of the new platform

Tryg (o)
2027 ambition
DKK ~150m
ISR from improved pricing sophistication by
- Including new advanced data sources in price models
- Utilising benefits of Al in pricing tools
- · Fully implementing new pricing platform in Commercial Lines
45
Using new advanced data sources improves pricing and price differentiation

Visualisation of Topographical Wetness Index

Integrating historical claims with external data enhances data quality and risk differentiation


Drive technical excellence with targeted efforts and data accuracy
Non-exhaustive examples


Improve individual underwriting process with new platform, setting foundation for advanced underwriting
New UW platform enables strong optimisation of individual underwriting

UW platform delivers significant COR improvement
Combined ratio for individual underwriting, %


Improved exposure management
2027 ambition
DKK ~50m
ISR from improved UW by
- · Increasing use of new UW platform from 30% to 80%
- · Further developing platform to add features, increase sophistication and harvest Al opportunities

Drive technical excellence with targeted efforts and data accuracy

Tryg (o

DKK 300m ISR in 2027

Agenda

| Follow-up on CMD targets for 2024 | ||
|---|---|---|
| Summary of 2027 strategy | ||
| Strategic pillars for 2027 | ||
| Scale & Simplicity | ||
| Technical Excellence | ||
| Customer & Commercial Excellence | ||
| Sustainability & ESG | ||
| Financial & capital management | ||
( 6 ) Concluding remarks
Strategy deep dives: Customer & Commercial Excellence

Customer and commercial excellence fuels long-西班牙 TH term growth Sun Sun Shound Shound Station
Customer loyalty
positions
Strong brand - Local strongholds to scale
Commercial excellence is a key competitive advantage for Tryg

Strong commercial fundamentals

96%
Brand awareness in all markets

Leading positions on multiple fronts

TRYGG CHANSA 4~42%
Personal Accident market share

~88% Retention rates across business units
Tryel® alka 4~24% Market share 48%
Online new sales share in Private Lines
Revenue synergies from Trygg-Hansa acquisition drive our commercial strategy
Strategic rationale

Complementary strengths in DK & NO vs. SE

Harvest revenue synergies by scaling

High credibility of initiatives and delivery certainty

Scale from SE to DK & NO

Scale from DK & NO to SE
the the

Boost customer and commercial excellence


DKK 200m ISR in 2027
Boost customer and commercial excellence

Non-exhaustive examples

55
Trygg-Hansa is worldclass within Personal Accident (PA)

Large and profitable PA segment Market shares1, Private Lines SE, '23 ~42% ~19% PA Total Insurance revenue split, Private Lines SE, '23 ~62% ~38% Non-PA PA COR, Private Lines SE, '20-'23 avg. (-11pp) Non-PA PA
Stronghold starts with pregnancy insurance

Continuous work to strengthen position
+40% increase in no. of leads after channel optimisation
+20% in sales after improving child insurance

Scale Trygg-Hansa's PA success to Denmark and Norway

Introduce pregnancy products

Launched pregnancy insurance in 2023/2024


Strengthen existing offerings
Revamped child insurance
increase in sales vs. 50% last year after launch

2027 ambition
DKK ~1,000m
insurance revenue uplift from growing Personal Accident across Scandinavia by
- · Replicating products, services, and distribution model from SE to DK and NO
- Expanding PA ecosystem in SE with new partnerships and product offerings
- · Optimising conversion rates across customer lifecycle
Strengthen position in small commercial customers further by growing online channel

Attractive and digital segment

company purchases2
of small commercial
filed online
customers' claims are
75%
SE paving the way in online distribution

No. of leads from website

2027 ambition
DKK ~300m
insurance revenue uplift from online distribution to small commercial customers by
- · Building online distribution in Commercial Lines NO
- · Increase lead generation and cross-sales from website visits
- · Enhancing self-service offerings to improve retention
Thereby contributing to uplift in total insurance revenue from small commercial customers of DKK ~700m in 2027
1) Companies with < 10 FTEs, sources: Danmarks Statistisk Sentralbyrå, Statistikmyndigheten; 2) Source: Dansk Erhvery, 2023 ని 8
Boost customer and commercial excellence

Non-exhaustive examples

Grow motor portfolio in SE by leveraging insights from DK and NO
Potential to scale motor insights from DK and NO to SE
Private Lines market share1, '23
Catering to customer preferences is key in unlocking growth




Relaunched Aktsam brand to target underpenetrated segment

2027 ambition
Tryg (o)
DKK ~ 300m
insurance revenue uplift from growing motor in SE by
- Growing market share in 50+ segment with Aktsam brand
- · Winning new partnerships, and increasing leads from existing ones
- Investing in distribution capacity
1
~30%
Increase focus on strategic partnerships

Partnerships drive customer loyalty
Relative to non-partner customers, partner customers have...
76%
10pp
5pp

higher customer retention rates
Learnings from strong partnerships to be scaled

2024E
2021
2027 ambition
DKK ~300m
insurance revenue uplift from scaling our approach to partnerships by
- · Winning new partnerships with attractive customer bases, e.g., banks
- · Optimising existing partnerships with focus on collaboration to update offering and increase leads
- · Increasing conversion rates through sales excellence
Increase customer satisfaction (CSAT) to support cross-sales and retention
Satisfied customers are more profitable
Premium growth 18 months later, %

Retention rate, %

CSAT impact of selected initiatives from improved onboarding +6p communications from proactively offering +5p insurance reviews from shortening claims C +6p D handling time by one week Re-baselining CSAT targets to incorporate Sweden -6p 87 81 2024E 2024E
Structured approach to improving CSAT

- · Scaling successful initiatives from DK & NO to SE
- · Personalising customer communications and offerings
2027 ambition
- Optimising and digitising . customer journeys
- Investing in faster and more transparent claims management
1) Not satisfied = CSAT score of 1, 2 or 3 out of 5; Satisfied = CSAT score of 4 or 5 out of 5
Tryg (o)
Strategic KPI
Boost customer and commercial excellence

Non-exhaustive examples


Agenda

| Sustainability & ESG | |||
|---|---|---|---|
| Customer & Commercial Excellence | |||
| Technical Excellence | |||
| Scale & Simplicity | |||
| Strategic pillars for 2027 | |||
| Summary of 2027 strategy | |||
| Follow-up on CMD targets for 2024 |
- Financial & capital management 5
- Concluding remarks (

Sustainability and ESG are part of Tryg's DNA

Tryg embraces its vital role in society, working with communities to make it easier to be 'tryg'

Sustainability is anchored in Tryg's core business

Sustainability and ESG are integrated parts of Tryg's business model
| 300 years of expertise in coverage and risk advisory | |
|---|---|
| 23% of all product categories include preventive elements | |
| ~5pp increase in repairs over replacements from 2020 - 2024 | |
| Top ranked employer in Danish financial sector | |
Tryg is driving sustainable change from within core business

Tryg continues to drive the green transition across the value chain
2027 ambition
Strategic KPI 196 6 Average CO2ereduction per claim
The target has changed from an absolute target to an intensity target to account for growth
Key drivers of CO2e reductions, Q1 - Q3 2024

9,727 tonnes of CO2e from 213,435 repaired auto parts

7,030 tonnes of CO2e from 29,401 recycled spare parts



Tryg will join the SBTi organisation and announce targets once approved by SBTi
The Science-Based Targets initiative
The leading measure for linking corporate climate targets to science

+6,500 companies with approved targets worldwide1

19 of Danish C25 companies committed
Sustainability & ESG
Future-fitting Tryg's business through climate adaptation and prevention
Tryg future-proofs the business with a core focus on climate adaptation and prevention


2027 ambition
70
Sustainability & ESG
People at Tryg are key to driving strong business performance
Key factors reflecting solid foundation



Levers to further empower people towards 2027
Advance diverse leadership teams

Enhance digital and AI literacy
Enforce an attractive workplace

Empower a high-performing organisation

Agenda

| Financial & capital management | ||||
|---|---|---|---|---|
| Sustainability & ESG | ||||
| Customer & Commercial Excellence | ||||
| Technical Excellence | ||||
| Scale & Simplicity | ||||
| Strategic pillars for 2027 | ||||
| Summary of 2027 strategy | ||||
| Follow-up on CMD targets for 2024 |
ි Concluding remarks
Financial section will highlight four key areas


Tryg targets best-ever ISR driven by strongest ever COR

1 | FRS 4; 2) Proforma Trygt-Hansa numbers included with full-year effect; 3) As always, Combined Ration (COR//SR tares, currency levels and guided large/weather claims (guidance unchanged at DKK 800/800m per annum).
Tryg | O
Strong continuation of an Insurance Service Result that has virtually doubled from 2020 to 2024
Historical run-off result is higher due to deliberate reduction of buffers. Run-off level has been gradually reduced
Going forward, Tryg guides a run-off of ~2%
With 93% being highly diversified retail revenues, the guided run-off level should be seen as a continuation of Tryg's conservative reserving approach
74
Expect DKK ~300m CAPEX impact from strategic initiatives

Recall that net impact of strategic initiatives is given


OPEX investments already accounted for in Insurance Service Result impact

CAPEX build-up, all else equal, expected to increase by net DKK ~300m towards 2027
Financial section will highlight four key areas


ROOF is a fundamental part of Tryg's Capital Management
Tryg's capital management revolves around optimising shareholder remuneration

Tryg (o)
ROOF is a key metric in everything Tryg does and expresses how well the insurance revenue translates into dividends
Large variation (up to 10x) in capital consumption across insurance products:
- Capital light products have a more direct route from earnings to dividends
- Products with higher capital consumption need to be more profitable to achieve similar ROOFs
ROOF serves as a supplement, not a substitute, to combined ratio
ROOF is also an important metric for assessing investment activities
ROOF has continuously improved: ambitious 2027 target of 35-40%


2021-2024 ROOF improvements
2024 vs. 2021 development primarily driven by ongoing optimisation and increased earnings and synergies following the RSA Scandinavia acquisition
B
ব
2024-2027 ROOF improvements
2027 vs. 2024 development driven by
- Extraordinary DKK 2bn share buybacks, enabled by streamlining of capital position through de-risk of Free Portfolio and a robust solvency position
- · profit growth pursued in retail areas with lower relative capital consumption
2027 ROOF target confirms Tryg among the most profitable insurers worldwide
ROOF Comparison, Nordic Insurance Companies1

Tryg remains firmly convinced that having a strong Scandinavian retail footprint, with a unique and stable earnings diversification, reduces capital requirements while helping achieve a higher Return on Own Funds
Financial section will highlight four key areas


Today Tryg is announcing a significant de-risk of the Free investment portfolio


Free provides a return on Own Funds
reduction following de-risking
Free Portfolio is de-risked to reduce volatility and improve ROOF

Tryg (o)
Free and Match portfolio combined now consist of ~95% covered and government bonds (~85% previously)
Higher ROOF on covered and government bonds, driven by low capital consumption
Other asset classes have a ROOF lower than insurance business and high capital charges
Real Estate is currently still a part of the Free Portfolio (DKK 3.4bn at Q3 2024). Long term Tryg does not expect Real Estate to be part of the asset mix potentially releasing further DKK ~300m SCR
1) ROOF is using standard normalised returns are covered and government bonds 2.3%, real estate 6.5%, equities 6.0% and corporate bonds 3.1%
De-risking improves ROOF with neutral EPS impact due to reduced number of shares

ITV2 10
1) Full sale of proprities is expected to fee up addition and lover normalised investment result of DKK - 200m pre lax is broadly offer of other eduction from DKK 1.6bn excess capital (with current solvency ratio), assuming current share price 83
The Free portfolio is de-risked to enhance stability of earnings

Back-test of the de-risked investment portfolio vs. current Free Portfolio

Since 2020, there has been multiple shocks to capital markets both from interest rates, credit spreads and the equity markets
Tryg has a strong and hedged balance sheet

Investment activities reflect Tryg's focus on managing balance sheet risk

Solvency Ratio continues to display low sensitivity to market risk

Q4 2024 pro-forma solvency ratio sensitivity to key asset classes, after Free portfolio de-risk
Tryg (0)
Financial section will highlight four key areas


Total shareholder remuneration of DKK 17-18bn between 2025 and 2027
Shareholders' remuneration communicated today, DKK bn

Ordinary dividend range implies continuation of strong trajectory

1) 2021 DPS impacted by the higher number of shares at 653m (301m end of 2020) following the DKK 37bn rights issue to fund the acquisition of RSA Scandinavia
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Tryg chose a more conservative approach to solvency following the RSA Scandinavia acquisition, which has served well in an ongoing turbulent macro environment. Long term, we expect to gravitate towards a less conservative level

Annual year end assessment of solvency position is also driven by very ambitious return on own funds target

Unchanged dividend policy with payout ratio of 60-90% secondary to growing the ordinary dividend

Strong capital management is a key enabler for continuing Tryg's attractive dividend journey

Agenda

| Follow-up on CMD targets for 2024 | ||
|---|---|---|
| Summary of 2027 strategy | ||
| Strategic pillars for 2027 | ||
| Scale & Simplicity | ||
| Technical Excellence | ||
| Customer & Commercial Excellence | ||
| Sustainability & ESG | ||
| Financial & capital management |
ි Concluding remarks
Tryg's vision is to further strengthen retail position, leveraging scale, world-class technical excellence and strong distribution setup
Scandinavian leader in retail insurance, with strong brands, high customer satisfaction and loyalty in all markets
Europe's most efficient insurer with a high degree of automation, scaled back-end and efficient claims handling
World-class in selecting and pricing risks to maintain strong profitability and competitive pricing
Responsible and future-proof company that drives the sustainability and diversity agenda with concrete and measurable actions
Strongest distribution, meeting customers where they are, in an efficient way
Top-ranked employer in our industry, best at attracting and developing talent in all our markets
Why Tryg is a special one:
Pure P&C player with majority retail business
Operating in stable and attractive Scandinavian region (DK, NO, SE)
Best-in-class combined ratio levels
Low volatility investment portfolio
Robust solvency position
Predictable dividends
6
Do you know the only thing that gives me pleasure?
lt's to see my dividends coming in John D. Rockefeller

Tryg | O
THANK YOU


Disclaimer
Certain statements in this presentation are beliefs of our management as well as assumptions made by and information currently available to the management. Forward-looking statements of historical fact) regarding our future results of operations, financial condition, cash flows, business strategy, plans and future objectived by terminology such as "targets", "believes", "expect", "aims", "intends", "plans", "seeks", "will", "may", "anticipates", "continues" or similar expressions.
A number of different factors may case the actual performantly from the forward-boking statements in this presentation including but not limited to general economic development, changes in the competitive environments in the financial narkets, extraordinary events such as natural disasters or terrorist attacks, changes in legislation or case law and reinsurance.
We urge you to read our annual report available on tryg.com for a discussion of some of the factors that could aftect our future performance and the industry in which we operate.
Should one or more of these isks or uncertailse or should any underlying assumptions prove to be incorrect, our actual financial condition or results of operations could materially differ from that described herein as anticipated, estimated or expected.
We are not under any of the forward-looking statements or to conform such statements to actual results, except as may be required by law.