Investor Presentation • Dec 4, 2024
Investor Presentation
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December 4, 2024
United Towards '27 Leveraging scale to drive technical and commercial excellence

Tryg (o


Our purpose is more relevant than ever before
In a changing world, we make it easier to be 'tryg'
Note: The word 'tryg' in danish means 'to feel safe, protected, cared for'.


Strengthen market leading profitability

As always, assuming current interest rates, currency levels and guided large/weather claims

Generate resilient growth in insurance service result
DKK 8.0-8.4bn
Deliver best in class return on own funds
35-40%

Keep strong shareholders' remuneration focus intact
DKK 17-18bn, including DKK 15-16bn ordinary dividend range during 2025-2027 and DKK 2bn extraordinary share buyback

Enabled by strong solvency position and de-risking of Free portfolio, which include sale of equities and corporate bonds, releasing ~800m SCR (further elaboration in financial section)
Tryg (
Expected Q4 2024 solvency of around 195% including extraordinary share buyback
Following the RSA Scandinavia acquisition, Tryg chose a more conservative approach to solvency, which has served us well in an ongoing turbulent macro environment

Annual, year-end assessment of solvency position is also driven by ambitious return on own funds target. Long term, we expect to gravitate towards a less conservative level
1) Ericandinary bylack approved by FSA and landred to the Sate 4ª Dec 2024; 2) Other includes currences, organic aprilation and other SCR movements



Comfortably at target

| Key Performance Indicators |
Targets 2024 |
Projected 2024 |
||
|---|---|---|---|---|
| Financial | Combined ratio | ≤ 82% | ||
| Insurance service result | DKK 7.2-7.6bn | |||
| Return on own funds (ROOF) | ≥ 25% | |||
| Expense ratio | ~13.5% | |||
| Customer satisfaction | 88 | Q4 to-date: 87 +3pp up since |
||
| Strategic | Reduced CO2 emissions from claims processes |
20-25k ton p.a. | 2020 in period with high inflation |
|
| Growth in value creating actions upon login |
> 40% | |||
Inflation, 12-month change in tax-adjusted consumer price index1, %

DKK vs. SEK/NOK², monthly average exchange rate


Post-covid frequency normalisation

Extreme weather

War in Europe



Tryg has delivered on targeted RSA Scandinavia synergies
Immediate benefits from scale came primarily from inmarket synergies in SE and NO post acquisition
Insurance service result, DKK bn

Increased size is now showing further opportunities for more cross-border synergies
Retail (private and commercial customers) share of group insurance revenue, %

Tryg (o)
Retail segment is highly attractive as margins are higher, while volatility and capital requirements are lower than other segments
Tryg has expanded its retail business through the acquisitions of Alka and Trygg-Hansa/Codan Norway, while also growing retail segments organically
Tryg has strategically reduced exposure to large international risks in corporate business since 2021
Dividend per share, DKK
Ordinary dividend
11
Extraordinary dividend/share buybacks

1) 2021 DPS impacted by the higher number of shares at 653m (301m end of 2020) following the DKK 37bn rights issue to fund the acquisition of RSA Scandinavia; 2) Expected impact of share buyback to be spread out over 2024 and 2025

Tryg has a strong track-record of attractive shareholder returns
As promised, dividend per share in 2023 above pre-RSA Scandinavia acquisition and related rights issue
Strong solvency position strengthens certainty of the ordinary dividend


| Follow-up on CMD targets for 2024 | |
|---|---|
| Summary of 2027 strategy | |
| Strategic pillars for 2027 | |
| Scale & Simplicity | |
| Technical Excellence | |
| Customer & Commercial Excellence | |
| Sustainability & ESG | |
| ) Financial & capital management |
6 Concluding remarks
Summary of 2027 strategy
Tryg has over 5 million customers across Scandinavia, with leading positions in all three markets




| Business environment | Productivity _ = | Expense ratio | Combined ratio | |||||
|---|---|---|---|---|---|---|---|---|
| Trust in government¹ |
Ease of doing business index2 |
GDP per capita, 2023, USD k3 | 2-year average ('22-'23), %4 | 2-year average ('22-'23), %4 | ||||
| Tryg ■ 13.5 部分 | Tryg | 83 #11 | ||||||
| 1 64 D |
#4 | 1 100 S |
68 | peers | 13.8 #10 Gjensidige ■ |
Scandi peers | Gjensidige | 85 449 |
| C | 69 #10 |
56 | Scandi | 15.8 # #19 If |
85 4449 | |||
| 4 - 64 |
#9 | 88 | ||||||
| 61 | #22 | 53 | peers Alm Brand G. |
17.9 4 25.3 # Fremtind |
Alm Brand G. Fremtind |
89 플 98 |
||
| 43 | #32 | 44 | Local | 14.4 4 Folksam |
Local peers | Folksam | 1024 | |
| 35 | #58 | 38 | 23.0 G F |
F | 95 49 | |||
| 37 | #30 | 33 | peers | |||||
| 사 40 |
#8 | গাৰ | 49 | Euro beers | 27.849 Zurich Allianz 24.8 ( 3 |
Euro | Zurich Allianz |
95 69 194 45 |
14
15
Tryg runs a well-diversified business ...
P&C insurance revenue by geography, 2023, % in Scandinavia
... while being the leading Scandinavian insurer in private lines
P&C insurance revenue by segment3, 2023, % of Group revenue

1) Tryz has very small share of revenue outside from e.g. Tryg Trade (credit insurance business); 2) Includes 100% of revenue from TopDanmark and Gross Written Premiums as proxy for Revenue from Hastings; 3) As reported, supplemented by internal assumptions


Commercial cross-border scale building on market leading brands and retail position in all markets

Cost effectiveness through shared approach to operational excellence

Low risk and volatility maintaining attractive margins and low capital requirements

| Financial KPIs | Strengthen market leading profitability | o | ~81% combined ratio As always, assuming current interest rates, |
||
|---|---|---|---|---|---|
| Generate resilient growth in insurance service results |
currency levels and guided large/weather claims DKK 8.0-8.4bn |
||||
| Deliver best in class return on own funds |
35-40% -- | ||||
| Keep strong shareholders' remuneration focus intact |
DKK 17-18bn, including DKK 15-16bn ordinary dividend range during 2025-2027 and DKK 2bn extraordinary share buyback |
||||
| Continue improving customer satisfaction |
83 (+2p, rebased including Trygg-Hansa) | ||||
| Strategic KPIs | Increase straight-through processing for digitally reported claims |
>55% (+10pp) | |||
| Reduce CO2 emission, continuing focus АИРАИАТА ИАСИАНАШАЦИИ |
6% per claim, on average |
16
6% per claim, on average
DKK 500m ISR in 2027
Technical Excellence
Scale world-class portfolio management and advance pricing and underwriting with new data and technology
Customer & Commercial Excellence
Scale proven commercial successes across the group and further strengthen focus on customer satisfaction
DKK 200m ISR in 2027
Customer experience | Corporate responsibility | Data and technology | People and culture
DKK 300m
ISR in 2027

Breakdown of 2027 insurance service result target, DKK bn

1) As per Q1-Q3 2024, large weather claims were than normalised levels; } / A always assuming current interest rates corrency levels and grided largelver caims 18

Illustrative breakdown of 2027 ISR impact for strategic initiatives

Strategic pillars show expected net impact and build up to
expected net ISR improvement in 2027


| Follow-up on CMD targets for 2024 | ||||
|---|---|---|---|---|
| Summary of 2027 strategy | ||||
| Strategic pillars for 2027 | ||||
| Scale & Simplicity | ||||
| Technical Excellence | ||||
| Customer & Commercial Excellence | ||||
| Sustainability & ESG | ||||
| Financial & capital management | ||||
Concluding remarks

infrastructure
Purchasing Power
New ( technologies and AF

Insurance revenue, Tryg Group, DKK bn

... and complexity is a by-product of the successful growth journey
1,000 IT applications
1,200 IT vendors 글===
1,000 IT consultants
22 1) Switched from IFRS4 to IFRS17 in 2019 2) Proforma Trygg-Hansa numbers included with full-year effect







~335
decommissioned as part of RSA Scandinavia integration
DKK ~120m ISR, annual
run-rate
ISR from streamlining IT applications by


Current IT development organisations are built for local priorities
Individual decentral IT organisations
Illustrative example
Future organisation is built for scale benefits
Streamlined IT organisation
Illustrative example


Scandinavian
Tryg (0)
ISR from streamlined IT development organisation by




2024
2021

DKK ~140m ISR impact from increased efficiency, annual run-rate
Tryg (o)
1) Straight-through-processing - a digitally reported claim, going through customer facing processes without the involvement of a manual claim's handler 29
Repair rates, %
13%
2021
Car bumpers
+15pp )
28%
2024
Car glass
+4pp
33%
2024

Increase repair rate to improve cost efficiency
~45% lower price levels on motor repairs versus replacements
Consolidate spend with Scandinavian suppliers for better prices
5-15% savings potential by partnering with Scandinavian suppliers
Example of savings potential
DKK 65m in annual savings from Scandinavian re-tender on car windshields
2024 2027 ambition
29%
2021

ISR from strategic procurement optimisation by
potential
Evidence
30

Annual fraud avoided, DKK m
Increase fraud detection by utilising advanced analytics and AI models

x) 'Lima' scans incoming claims flagging potential fraud


'Venice' identifies fraudulent repair shops

2027 ambition
ISR from further improvements in fraud detection and fraud prevention by
2017 2021 ~400 2024E ~600
8 fraudulent auto repair shops identified and terminated in 2023


Non-exhaustive examples

Long tail of products suggest clear potential in product simplification

Successful product simplification in Norway to be scaled across the group
Degree of product simplicity

Significant benefits come from reducing product variations
Faster product and pricing updates
Lower IT run costs
More efficient claims handling
Simpler customer communication

ISR from product simplification by

Chatbots assist employees during customer interactions

Reduction in processing times by ~90-95% for selected tasks
Tryg O
ISR from automating backoffice tasks and streamlining processes by


Non-exhaustive examples

35


| Follow-up on CMD targets for 2024 | |||
|---|---|---|---|
| Summary of 2027 strategy | |||
| Strategic pillars for 2027 | |||
| Scale & Simplicity | |||
| Technical Excellence | |||
| Customer & Commercial Excellence | |||
| Sustainability & ESG | |||
| Financial & capital management | |||
( 6 ) Concluding remarks
Strategy deep dives: Technical Excellence

Portfolio insights
Risk selection
Pricing
Tryg combined ratio (ex. run-off)¹, %

Examples of technical excellence actions supporting the journey

Strengthened portfolio management capabilities across all Business Units, with +20 roles added, adopting Trygg-Hansa best practices
Tryg (o)

Automated the pricing back-end and improved individual underwriting with custom-made underwriting tool, greater sophistication and data utilisation

Established Scandinavian Center of Technical Excellence, to drive cross-market scale and develop technical disciplines for a competitive edge


DKK 300m ISR in 2027

Non-exhaustive examples


Portfolio profitability, size1 and growth rate2 by product and country, 2023



Stronger adherence to Scandinavian risk guidelines: Portfolio adjusted for risk and focused on Scandinavian markets
Strategic exits: Reduced total exposure by 16%, including high-volatile industries like recycling and food production
Optimised pricing of existing portfolio: Better risk alignment with individual rate increases where relevant
More accurate tariffs: Improved pricing for large claims and weather risks, including industry and property owner tariffs

COR of the Norwegian property portfolio, %

Strategy deep dives: Technical Excellence
Sweden has a proven toolbox for optimising portfolios

Clear roles and mandates to ensure one source of truth

Proven process from data to forward-looking actions

Sophisticated targeting of customer segments

Now serving as a major inspiration for Denmark and Norway

insurance revenue in portfolios currently identified for targeted improvements
ITV2 10
ISR from structured portfolio management by

Non-exhaustive examples

Strategy deep dives: Technical Excellence
Pricing sophistication improved by implemented actions
After implementing unified platform where applicable, utilisation of AI begins
Current implementation level of the new platform

Tryg (o)
DKK ~150m
ISR from improved pricing sophistication by
45




Non-exhaustive examples



Combined ratio for individual underwriting, %


ISR from improved UW by


Tryg (o

DKK 300m ISR in 2027


| Follow-up on CMD targets for 2024 | ||
|---|---|---|
| Summary of 2027 strategy | ||
| Strategic pillars for 2027 | ||
| Scale & Simplicity | ||
| Technical Excellence | ||
| Customer & Commercial Excellence | ||
| Sustainability & ESG | ||
| Financial & capital management | ||
( 6 ) Concluding remarks
Strategy deep dives: Customer & Commercial Excellence

positions
Strong brand - Local strongholds to scale


96%
Brand awareness in all markets

Leading positions on multiple fronts

Personal Accident market share

~88% Retention rates across business units
Tryel® alka 4~24% Market share 48%
Online new sales share in Private Lines

Complementary strengths in DK & NO vs. SE

Harvest revenue synergies by scaling

High credibility of initiatives and delivery certainty


the the



DKK 200m ISR in 2027

Non-exhaustive examples

55


Continuous work to strengthen position
+40% increase in no. of leads after channel optimisation
+20% in sales after improving child insurance


Introduce pregnancy products

Launched pregnancy insurance in 2023/2024


Revamped child insurance
increase in sales vs. 50% last year after launch

insurance revenue uplift from growing Personal Accident across Scandinavia by


company purchases2
of small commercial
filed online
customers' claims are
75%


insurance revenue uplift from online distribution to small commercial customers by
Thereby contributing to uplift in total insurance revenue from small commercial customers of DKK ~700m in 2027
1) Companies with < 10 FTEs, sources: Danmarks Statistisk Sentralbyrå, Statistikmyndigheten; 2) Source: Dansk Erhvery, 2023 ని 8

Non-exhaustive examples

Potential to scale motor insights from DK and NO to SE
Private Lines market share1, '23
Catering to customer preferences is key in unlocking growth




Relaunched Aktsam brand to target underpenetrated segment

Tryg (o)
insurance revenue uplift from growing motor in SE by
1
~30%

Relative to non-partner customers, partner customers have...
76%
10pp
5pp

higher customer retention rates

2024E
2021
insurance revenue uplift from scaling our approach to partnerships by
Premium growth 18 months later, %

Retention rate, %


2027 ambition
Tryg (o)
Strategic KPI

Non-exhaustive examples



| Sustainability & ESG | |||
|---|---|---|---|
| Customer & Commercial Excellence | |||
| Technical Excellence | |||
| Scale & Simplicity | |||
| Strategic pillars for 2027 | |||
| Summary of 2027 strategy | |||
| Follow-up on CMD targets for 2024 |




| 300 years of expertise in coverage and risk advisory | |
|---|---|
| 23% of all product categories include preventive elements | |
| ~5pp increase in repairs over replacements from 2020 - 2024 | |
| Top ranked employer in Danish financial sector | |

Strategic KPI 196 6 Average CO2ereduction per claim
The target has changed from an absolute target to an intensity target to account for growth
Key drivers of CO2e reductions, Q1 - Q3 2024

9,727 tonnes of CO2e from 213,435 repaired auto parts

7,030 tonnes of CO2e from 29,401 recycled spare parts



The Science-Based Targets initiative
The leading measure for linking corporate climate targets to science

+6,500 companies with approved targets worldwide1

19 of Danish C25 companies committed
Sustainability & ESG


2027 ambition
70
Sustainability & ESG



Advance diverse leadership teams

Enhance digital and AI literacy
Enforce an attractive workplace

Empower a high-performing organisation


| Financial & capital management | ||||
|---|---|---|---|---|
| Sustainability & ESG | ||||
| Customer & Commercial Excellence | ||||
| Technical Excellence | ||||
| Scale & Simplicity | ||||
| Strategic pillars for 2027 | ||||
| Summary of 2027 strategy | ||||
| Follow-up on CMD targets for 2024 |
ි Concluding remarks



1 | FRS 4; 2) Proforma Trygt-Hansa numbers included with full-year effect; 3) As always, Combined Ration (COR//SR tares, currency levels and guided large/weather claims (guidance unchanged at DKK 800/800m per annum).
Tryg | O
Strong continuation of an Insurance Service Result that has virtually doubled from 2020 to 2024
Historical run-off result is higher due to deliberate reduction of buffers. Run-off level has been gradually reduced
Going forward, Tryg guides a run-off of ~2%
With 93% being highly diversified retail revenues, the guided run-off level should be seen as a continuation of Tryg's conservative reserving approach
74

Recall that net impact of strategic initiatives is given


OPEX investments already accounted for in Insurance Service Result impact

CAPEX build-up, all else equal, expected to increase by net DKK ~300m towards 2027


Tryg's capital management revolves around optimising shareholder remuneration

Tryg (o)
ROOF is a key metric in everything Tryg does and expresses how well the insurance revenue translates into dividends
Large variation (up to 10x) in capital consumption across insurance products:
ROOF serves as a supplement, not a substitute, to combined ratio
ROOF is also an important metric for assessing investment activities


2024 vs. 2021 development primarily driven by ongoing optimisation and increased earnings and synergies following the RSA Scandinavia acquisition
ব
2027 vs. 2024 development driven by
ROOF Comparison, Nordic Insurance Companies1

Tryg remains firmly convinced that having a strong Scandinavian retail footprint, with a unique and stable earnings diversification, reduces capital requirements while helping achieve a higher Return on Own Funds




Free provides a return on Own Funds
reduction following de-risking

Tryg (o)
Free and Match portfolio combined now consist of ~95% covered and government bonds (~85% previously)
Higher ROOF on covered and government bonds, driven by low capital consumption
Other asset classes have a ROOF lower than insurance business and high capital charges
Real Estate is currently still a part of the Free Portfolio (DKK 3.4bn at Q3 2024). Long term Tryg does not expect Real Estate to be part of the asset mix potentially releasing further DKK ~300m SCR
1) ROOF is using standard normalised returns are covered and government bonds 2.3%, real estate 6.5%, equities 6.0% and corporate bonds 3.1%

ITV2 10
1) Full sale of proprities is expected to fee up addition and lover normalised investment result of DKK - 200m pre lax is broadly offer of other eduction from DKK 1.6bn excess capital (with current solvency ratio), assuming current share price 83


Since 2020, there has been multiple shocks to capital markets both from interest rates, credit spreads and the equity markets

Investment activities reflect Tryg's focus on managing balance sheet risk


Tryg (0)




1) 2021 DPS impacted by the higher number of shares at 653m (301m end of 2020) following the DKK 37bn rights issue to fund the acquisition of RSA Scandinavia
88

Tryg chose a more conservative approach to solvency following the RSA Scandinavia acquisition, which has served well in an ongoing turbulent macro environment. Long term, we expect to gravitate towards a less conservative level

Annual year end assessment of solvency position is also driven by very ambitious return on own funds target

Unchanged dividend policy with payout ratio of 60-90% secondary to growing the ordinary dividend

Strong capital management is a key enabler for continuing Tryg's attractive dividend journey


| Follow-up on CMD targets for 2024 | ||
|---|---|---|
| Summary of 2027 strategy | ||
| Strategic pillars for 2027 | ||
| Scale & Simplicity | ||
| Technical Excellence | ||
| Customer & Commercial Excellence | ||
| Sustainability & ESG | ||
| Financial & capital management |
Scandinavian leader in retail insurance, with strong brands, high customer satisfaction and loyalty in all markets
Europe's most efficient insurer with a high degree of automation, scaled back-end and efficient claims handling
World-class in selecting and pricing risks to maintain strong profitability and competitive pricing
Responsible and future-proof company that drives the sustainability and diversity agenda with concrete and measurable actions
Strongest distribution, meeting customers where they are, in an efficient way
Top-ranked employer in our industry, best at attracting and developing talent in all our markets
Pure P&C player with majority retail business
Operating in stable and attractive Scandinavian region (DK, NO, SE)
Best-in-class combined ratio levels
Low volatility investment portfolio
Robust solvency position
Predictable dividends
Do you know the only thing that gives me pleasure?
lt's to see my dividends coming in John D. Rockefeller

Tryg | O


Certain statements in this presentation are beliefs of our management as well as assumptions made by and information currently available to the management. Forward-looking statements of historical fact) regarding our future results of operations, financial condition, cash flows, business strategy, plans and future objectived by terminology such as "targets", "believes", "expect", "aims", "intends", "plans", "seeks", "will", "may", "anticipates", "continues" or similar expressions.
A number of different factors may case the actual performantly from the forward-boking statements in this presentation including but not limited to general economic development, changes in the competitive environments in the financial narkets, extraordinary events such as natural disasters or terrorist attacks, changes in legislation or case law and reinsurance.
We urge you to read our annual report available on tryg.com for a discussion of some of the factors that could aftect our future performance and the industry in which we operate.
Should one or more of these isks or uncertailse or should any underlying assumptions prove to be incorrect, our actual financial condition or results of operations could materially differ from that described herein as anticipated, estimated or expected.
We are not under any of the forward-looking statements or to conform such statements to actual results, except as may be required by law.
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