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TELSTRA GROUP LIMITED — Investor Presentation 2014
Oct 22, 2014
65927_rns_2014-10-22_3b1fc26f-d128-4700-af7c-8f130cd65a03.pdf
Investor Presentation
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23 October 2014
The Manager
Company Announcements Office Australian Securities Exchange 4[th] Floor, 20 Bridge Street SYDNEY NSW 2000
Office of the Company Secretary
Level 41 242 Exhibition Street MELBOURNE VIC 3000 AUSTRALIA
General Enquiries 08 8308 1721 Facsimile 03 9632 3215
ELECTRONIC LODGEMENT
Dear Sir or Madam
Investor Day – Presentations and Q1 Trading Update
In accordance with the Listing Rules, I attach the presentations and the CEO’s speech to be delivered at Telstra’s Investor Day, for release to the market. The CEO’s presentation includes a trading update for the first quarter of FY15.
Yours faithfully
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Damien Coleman Company Secretary
Telstra Corporation Limited ACN 051 775 556 ABN 33 051 775 556
Telstra Investor Day 2014: Growth through Innovation 23 October CEO Speech
SLIDE 2: INTRODUCTION
Good morning and welcome to Telstra’s Investor Day. Welcome also to those who are viewing the webcast on line. The theme for today is growth through innovation. I would like to start today by talking about the digital world and share with you some observations about how digital is at the forefront of change in all of our businesses, in all of our lives, across the globe.
SLIDE 3: TELSTRA DISCOVERY STORE - SYDNEY
It has been a busy week for Telstra. We opened our new Discovery store here at 400 George St. I would encourage all of you to go and have a look today.
We know our customers like to touch and experience things in a store and they also like the choice, speed and convenience of digital channels. This store delivers all of that, in an environment where the physical and digital worlds come together and customers can move seamlessly between them.
For example, you can see:
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Interactive device labs where customers can compare handsets by placing them on a digital display to access information including price, camera, battery, speed and reviews.
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We have a Connected Life space where customers can explore how technology can enhance their day-to-day life, and consider what a Connected Life will look like in the future; and
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- We also have a dedicated space for business customers to learn more about
Telstra’s business offerings, either by speaking directly with a business
expert, or by exploring an interactive screen in their own time.
The Discovery Store is a major step in our retail evolution with some of the
technologies and concepts on show being rolled out across the country over the next 12 months. I encourage you to go and visit on your way out.
We also launched Telstra Health this week. Gordon will talk about this later. We hosted the annual Australian Digital Summit. A real theme at the Summit was the need to keep on innovating. Successful businesses are ones that will anticipate change and adapt to this before change is thrust upon them. Consumers are more and more seeking to transact with businesses through digital channels, so organisations must move to a Digital First culture.
SLIDE 4: THE DIGITAL WORLD
So we are seeing that increasingly everything and everyone is connected, whenever and wherever they want to be. Digitisation is causing fundamental shifts in business models and workforces.
I have no doubt there will be winners and losers. Winners will be the companies that can adapt to these changes and provide an excellent customer experience.
Customers now have more choice than ever – most of you who travelled here today booked your flights online, booked your accommodation online and will probably eat at a restaurant tonight that you have booked online, after checking the reviews out on the web. Try Dimmi!
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This digital story is playing out across the world in every industry - and effective digital channels are now a characteristic of successful organisations:
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In the US more than 85 per cent of retail banking transactions are now digital;
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In its second quarter results, Starbucks reported that its app accounted for 15 per cent of its transactions, that’s an average of 6 million transactions per week; and
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Facebook has over 1 billion monthly active users, out of 1.28 billion in all.
New digital technologies means the cost of entry has plummeted. You no longer need scale to compete globally. Geographic and economic barriers are coming down.
The smartphone is revolutionising how we live our lives. Powerful computers in smartphones and cloud solutions means providers can deliver new capabilities to just about anyone at prices the average user can afford.
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SLIDE 5: INDUSTRY LANDSCAPE
So how does this play out in our industry – telecommunications?
We see four significant trends shaping our industry landscape and which have also shaped our strategy.
Firstly, networks are critical and are the foundation of the digital world. Growing value from the core is highly dependent on maintaining our mobile network advantage and creating a superior fixed network experience.
We are also seeing device and platform convergence. Seamless transition from our mobile network to home and business Wi-Fi networks, and accessibility of content across multiple screens and devices will become important to boosting customer advocacy.
Our customer’s expectations are also increasing. With this change in the industry landscape, the power has shifted from companies to individuals. As customers become more reliant on our networks, their expectations of an integrated and high quality experience is increasing. Customers also want easy to use solutions.
And we are seeing a rapid growth in data volumes . There is no shortage of demand for mobility and connectivity. Ten years ago, SMS was the only wireless data driven traffic. Throughout the years, this has evolved to emails, MMS and now we are seeing that most of the data is driven by video.
Last year data on our mobile network grew by around 50 per cent off a base that was many, many times larger than the base a decade ago. And we expect this trend to continue.
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We are responding to these trends with a clear strategy which captures the
enormous opportunities presented by a digital world. If we can continually innovate we will maximise these opportunities.
SLIDE 6: OUR PURPOSE, VALUES AND STRATEGY
Our purpose is to achieve a brilliant connected future for everyone – which includes our customers, staff, suppliers, partners and the community. We aspire to be a great
Australian company. Five key values underpin this. They centre on:
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Caring – show you care;
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Collaboration – better together;
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Trust – trust each other to deliver;
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Simplicity – make the complex simple; and,
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Courage – find your courage.
The culture we create will be key to whether we succeed. These values come from an understanding of our history, our people, our capabilities and our ambitions for the future. These values also define our commitment to good corporate governance, responsible business practice, our customers, our workforce, the environment, and, the communities in which we operate.
We are investing for growth across the business, investing for now and investing for the future.
We aim to drive value from the core through a focus on customer growth, simplification, innovation, network leadership and customer advocacy.
We aim to build strong adjacent businesses that will drive usage on our core networks in areas such as digital media and network applications and services.
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We also aim to create new businesses such as e-health, software and expanding our
presence in Asia.
Our strategy is unchanged:
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Improve customer advocacy;
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Drive value from our core business; and
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Build new growth businesses.
SLIDE 7: INNOVATION ENABLES DIFFERENTIATION AND GROWTH
The theme of today is “Growth through Innovation”. To drive long term growth we need to be truly innovative across the entire business.
A focus on innovation enables us to deliver product and service differentiation which will drive customer growth. For example:
Within the consumer segment, we will significantly improve our product value proposition through the roll-out of Australia’s largest Wi-Fi network where customers will be able to use their fixed broadband allocation at any of the Telstra hotspots in Australia and at more than 12 million hotspots overseas. We will also provide simple and practical self-service tools and productivity solutions such as the Telstra 24/7® App, StayConnected and Telstra Platinum.
Telstra Business is becoming increasingly more integrated into small to medium enterprises as it seeks to transform business productivity. We are becoming a diversified provider of services, differentiated by the breadth of our solutions.
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- In GES, we will focus on delivering tailored, end-to-end industry-specific
solutions. Our focus is also on defining new markets for mobile within
Connected Tablets and machine-to-machine technology.
Innovation enables us to maintain our network leadership and simplify the business with leading edge developments in wireless, IP and Wi-Fi, and to capture emerging opportunities and enter new markets. In mobiles, our recent investment in the new 700MHz spectrum will be critical to maintaining and enhancing our network advantage and point of differentiation.
Whilst being innovative will help enable us to maximise the longer term opportunities presented by a digital world, to be successful today and tomorrow also requires a relentless focus on winning in the market and executing on our strategy.
Improving customer advocacy remains at the heart of our strategy.
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SLIDE 8: WE ARE FOCUSED ON EXECUTION
We are very focused on the execution of our strategy and have a clear set of objectives under each strategic pillar that we need to achieve.
These highlight our commitment to improving customer advocacy, a focus on continuing to drive value and growth from our core business and preparedness to invest in growth.
On improving customer advocacy we are shifting our focus from a culture of customer service to a culture of advocacy and customer care. Our intention is to make Telstra easier to deal with and exceed customer expectations. We need to:
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Get service right the first time;
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Be more responsive to our customers; and
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Continue to innovate our pricing and billing.
From a core perspective we need to continue to be the market maker in wireless.
The mobiles business is a significant driver of our financial performance and we
need to ensure continued growth in this area, and new markets such as machine to machine.
We must also win in broadband by ensuring we create a seamless NBN migration for our customers. At the same time, we must continue to drive further productivity improvements and accelerate growth from our domestic business segment.
As we invest more in growth we focus on four key areas:
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Continuing to grow NAS top and bottom lines;
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Investing in Asia which Andy will talk more about shortly;
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- Building a successful media and IPTV business and using bundles to
differentiate our fixed broadband offering; and
- Building new growth revenue and profit streams such as software
opportunities like Ooyala / Videoplaza and our e-Health business.
Our preparedness to invest more in growth does not change our number one
strategic imperative which is to improve customer advocacy.
SLIDE 9: IMPROVING CUSTOMER ADVOCACY DELIVERS ECONOMIC BENEFITS
Being a company that puts our customers at the centre of everything we do makes
good business sense.
Before we embarked on this journey five years ago, we were:
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Losing market share and losing customers;
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Revenue growth was slowing;
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We had high churn; and
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Complaints and service levels were poor.
We invested – in people, in culture change, in processes and systems, products,
network leadership and simplification.
Our results five years later are much improved – lower churn, more customers and
sustained revenue and earnings growth. And…customer advocacy is improving.
I am pleased to report that the positive business momentum we reported for last year
has continued into the first quarter of this financial year.
The iPhone 6 launch was pleasing for us and our postpaid handheld ARPUs are
continuing to improve.
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Overall, in mobiles, market customer growth continues to moderate. We are also seeing some de-activations in our prepaid subscriber base. However, our strong mobile revenue trends have continued.
Our fixed portfolio performance is consistent with last year, with continued growth in fixed data customers and the rate of decline in voice revenue.
Our NAS pipeline continues to be healthy and NAS revenue growth remains strong.
As I said at the AGM last week, there is no change to the FY15 guidance that we provided at our results announcement in August.
SLIDE 10: GROWTH THROUGH INNOVATION: AGENDA
Before I conclude, let me provide you with a quick outline of what you will hear today. Andy Penn will talk to our growth opportunities in Asia as growing our International business is core to our strategy.
Our networks underpin the growth in our core business and Kate McKenzie will present on our network leadership.
In October last year, we created the new Global Enterprise and Services (GES) business. This has enabled us to place greater focus on executing on our growth objective and Brendon Riley will discuss Enterprise growth through innovation. This includes Telstra Software.
Finally, Gordon Ballantyne will look at growth through innovation through the Retail lens. He will also talk about Telstra Health.
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SLIDE 11: CONCLUSION
In summary:
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Our strategy is unchanged and positions us well to capture the opportunities presented by a digital world.
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We will continue to invest in innovation as this delivers differentiation and long term growth for the business.
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Finally improving customer advocacy delivers economic benefits for our
shareholders.
Thank you for your time this morning. I hope the morning is useful and we will
provide opportunities for Q&A. I would like to hand over to Andy who will talk to you about growth in Asia.
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These presentations include certain forward-looking statements that are based on information and assumptions known to date and are subject to various risks and uncertainties. Actual results, performance or achievements could be significantly different from those expressed in, or implied by, these forward-looking statements. Such forward-looking statements are not guarantees of future performance and involve known and unknown risks, uncertainties and other factors, many of which are beyond the control of Telstra, which may cause actual results to differ materially from those expressed in the statements contained in these presentations. For example, the factors that are likely to affect the results of Telstra include general economic conditions in Australia; exchange rates; competition in the markets in which Telstra will operate; the inherent regulatory risks in the businesses of Telstra; the substantial technological changes taking place in the telecommunications industry; and the continuing growth in the data, internet, mobile and other telecommunications markets where Telstra will operate. A number of these factors are described in Telstra’s Annual Report dated 14 August 2014 and 2013 Debt Offering Circular lodged with the ASX and available on Telstra’s Investor Centre website www.telstra.com/investor.
All forward-looking figures in this presentation are unaudited and based on A-IFRS. Certain figures may be subject to rounding differences. All market share information in this presentation is based on management estimates based on internally available information unless otherwise indicated.
All amounts are in Australian Dollars unless otherwise stated.
- ® ™ Registered trademark and trademark of Telstra Corporation Limited (ACN 051 775 556) and its subsidiaries. Other trademarks are the property of their respective owners.
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DEVICE AND CUSTOMER
NETWORKS ARE RAPID GROWTH
PLATFORM EXPECTATIONS
CRITICAL IN DATA VOLUMES
CONVERGENCE ARE INCREASING
INDUSTRY PARTICIPANTS NEED TO CONTINUALLY INNOVATE
WE HAVE A CLEAR STRATEGY TO CAPTURE THESE OPPORTUNTIES
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Our Purpose TO CREATE A BRILLIANT CONNECTED FUTURE FOR EVERYONE
TRUST EACH MAKE THE
SHOW YOU BETTER FIND YOUR
Our Values OTHER COMPLEX
CARE TOGETHER COURAGE
TO DELIVER SIMPLE
Our Strategy
Strategy
Enabler INNOVATION
MAINTAIN NETWORK CAPTURE EMERGING
PRODUCT AND
LEADERSHIP & OPPORTUNITIES AND
Outcome SERVICE
SIMPLIFY OUR ENTER NEW
DIFFERENTIATION
BUSINESS MODEL MARKETS
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Strategy
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-
RIGHT FIRST TIME • BE THE MARKET • CONTINUING TO
-
FY15 • RESPONSIVENESS MAKER IN WIRELESS GROW NAS Objectives • INNOVATIVE • WINNING IN • INVESTING IN ASIA PRICING AND BROADBAND • GROWING IPTV AND BILLING • DRIVE BUNDLES PRODUCTIVITY • EXECUTING
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• ACCELERATE AGAINST GROWTH GROWTH IN INITIATIVES BUSINESS SEGMENT
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REVENUE MARKET SHARE RETAIL CUSTOMER GROWTH REVENUE & PROFIT GROWTH
14.6%
3.0M
2.3M
16.0M
10.6M 3.4%
-2.2% -3.5%
FY10 FY14 FY10 FY14 FY10 FY14 FY10 FY14 FY10 FY14
Mobile Fixed BB Mobile Fixed Data Revenue NPAT
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Presenter Session
Andrew Penn Growth opportunities in Asia
Q&A with David Thodey and Andrew Penn followed by a short break
Kate McKenzie Network leadership
Brendon Riley Enterprise growth through innovation
Gordon Ballantyne Retail growth through innovation
Q&A with Kate McKenzie, Brendon Riley and Gordon Ballantyne
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Our Purpose To create a brilliant connected future for everyone
Our Strategy
Longer term
investments
Global Services Asia
Health, Telstra Software Group
(TSG), Telstra Ventures,
Digital Media
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GES Connectivity / Longer term Mobility Become a leading Leverage Telstra’s Leverage our longer provider of core capabilities in term investments enterprise services network excellence such as software to MNCs and large to drive value from into Asia and invest enterprises in Asia connectivity in similar opportunities in the opportunities in the region region
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1 Opportunity to free up data access 2 Opportunity to tap into the nascent NAS market
Many emerging Asian countries still rely predominantly on 2G mobile Most Asian countries are at the early stage of NAS adoption, with the
networks and inadequate fixed broadband networks … exception of Hong Kong and Singapore
100%
2G Developed Markets
3G/4G
Mobile penetration Fixed Broadband penetration
Asia (ex Singapore & Hong Kong)
Emerging Markets
… while data consumption growth will be exponential
GDP per Capita
NAS to GDP ratio
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We have market-leading NAS
We have proven capabilities know-how and more We own and operate one of
in developing (network sophisticated service the most extensive
design and planning),
capabilities than many international connectivity
managing and operating data incumbents in the Asia networks in Asia Pacific
efficient networks
Pacific region
We offer a fully integrated Asia Pacific coverage
range of solutions globally
IP NETWORK MOBILE NETWORK enabled by our Data and IP networks:
• Networks (4G, fixed, IP)
• Managed Network Services
ROADMAP FIXED NETWORKS • Security
• Cloud Services
• Unified Comms
INT’L NETWORKS WI-FI • Industry Solutions
• Integrated Service
management
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ACCESS TO MORE THAN MORE THAN
LICENCES COUNTRIES
WORLDWIDE AND TERRITORIES POPS WORLDWIDE INTERNATIONAL STAFF
INTEREST IN
MORE THAN TBPS
CAPACITY
CABLE
SYSTEMS TO BE ADDED
IN THE NEXT 12 MONTHS
More than sqft of colo
ready data centre space OFFSHORE DATA CENTRES
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Storage-as- a-Service Virtual Contact
Centre
Back-up-as- a-Service Software-as- a-Service
IP
Virtual Conference
Servers
Wide Area
Network
• Internet
• Internet
• Desktop Virtual
•
Dedicated Video
Servers Conferencing
Security-as- Unified-comms-
a-Service as-a-Service
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Opportunity to free up data access We have made significant investment in
network construction and mobiles throughout
100% Asia since 1980s
2G
3G/4G
Mobile penetration Fixed Broadband penetration
Asia (ex Singapore & Hong Kong)
We have proven capabilities in networks
IP NETWORK MOBILE NETWORK ROADMAP
FIXED NETWORKS INT’L NETWORKS WI-FI
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Autohome
IPO generated US$133 million through the sale of 7.8 million ADSs at US$17 per ADS
Telstra did not sell any of its shares in the IPO, however, Telstra’s shareholding in Autohome decreased from 71.5% to 62.9% due to dilution from the IPO.
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Exploring Smart City opportunities in China
6
7
•• Core connectivity NAS/Cloud/ 5 4 7 4 9 6 4 1 5
Security • Apps and interactive video 2 6 5 8 4 5 10 6 9 6 6 10 5 16 10 1
3 4 9
1
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NETWORK LEADERSHIP MEANS WE STAY AHEAD OF OUR COMPETITORS, MEET OUR CUSTOMERS NEEDS AND DRIVE CUSTOMER AND REVENUE GROWTH
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We do this through:
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WORLD FIRST
4x2 MIMO Live network
• Over 1M km [2] more 30% increase 450Mbps data call
in performance
coverage than other WORLD FIRST
networks. Live network
LARGEST COVERAGE AREA 2.3 MILLION KM [2 ] • Largest 4G coverage WORLD FIRST 300Mbps call 450Mbps^
area covering 87% 300Mbps^
pop. 150Mbps^ LTE-A LTE-A
• Plus another 1M km [2] HSPA+ LTE CARRIER Cat 6 CARRIER Cat 9
of additional coverage out-to-sea (550Kbp-HSPA (550KbpsHSPA+ (1.1Mbps-CHANNEL DUAL (2Mbps-Cat 3/4 1800 AGGREGATION1800/700 (2Mbps- AGGREGATION 1800/700/ 2600
3Mbps) - 8Mbps) 20Mbps) 50Mbps) 100Mbps) (TBA)
• Over $5.5b invested since FY06 • Works better in more buildings
• >8,000 coverage sites • Australia’s lowest mobile drop out rate
even better with Call Reconnect feature
Source reference: 21 November 2013 on optus.com.au
^ Peak technology speeds. Actual speeds will be lower and are dependent on device capability.
4G CUSTOMERS AUTOMATICALLY CONNECT TO OUR FASTEST AVAILABLE 3G SPEEDS OUTSIDE 4G COVERAGE AREAS.
(NOTE: Speeds are typical download speeds. Speeds may vary due to factors such as location, distance from the base station, local conditions, concurrent users, hardware and software
configuration and download source/upload configuration. Go to telstra.com/coverage to check current coverage and speed available in your area.)
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• We have been focused on this ecosystem for over 3 years
700MHz: The network of the future • Live networks of 4G on 700MHz already operating in 4 major CBDs and 11 towns
More Capacity, Broader Coverage • Full spectrum access on 1 January 2015
LTE-Advanced Carrier Aggregation • Cat 6 (up to 300Mbps^) is already available where we have deployed LTE700
Will underpin network capacity and performance • Cat 9 (up to 450Mbps^) enabled via new 2600MHz spectrum
LTE Advanced Network for Emergency • Over 3 years in the making
& Enterprise Services (LANES) Our vision for Public Safety Mobile Broadband •• Successfully trialled and demonstrated in late 2013 Deployed into live network for use by Emergency Services at the G20
LTE Broadcast (eMBMS) • World first trial in January 2014 at the MCG
A media efficient platform for video & media over • Live demonstration in October 2014 at Etihad Stadium
LTE • Will be showcased at the Spring Carnival in November 2014
^ Peak technology speeds. Actual speeds will be lower and are dependent on device capability.
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• AAN provides inbuilt network intelligence and
EXTENDING dynamic bandwidth to support application
performance
NETWORK • Business to Business Video bridging across
INTELLIGENCE different vendor technologies in the network
AND REACH • Extension of complex network management
Core Data Network: capability to partner networks globally
Delivers our IP and data solutions to our customers
Nation-wide Backbone:
Largest IP based Network in Australia for over 10 years
Is the foundational strength of the Telstra Network • Consolidation of Telstra's network
Worldwide Coverage: CONSOLIDATING infrastructure into a single Ethernet
A total of 2,215 PoPs worldwide THE NETWORK • aggregation platform Massive scale to support converged
Convergence: INTO ONE networking via Cisco NCS 6000 routers
Seamless integration of IP Network into Mobile and Cloud DYNAMIC • SDN-enabled high bandwidth (100Gb)
PLATFORM services through next generation flexible
optical network capabilities
ENTERPRISE APPS TELEPHONY IP CONFERENCING VIDEO VIDEO CONTACT CENTRE ENTERPRISE SOCIAL
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CONNECTED STADIUM
TELSTRA WI-FI™ NETWORK
ACCESS YOUR HOME DATA ALLOWANCE
WHEN YOU ARE ON THE GO
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SMALL CELL TECHNOLOGY (‘HETNETS’):
We are trialling new “small cell” technology for targeted
coverage improvements and capacity solutions
VOICE OVER LTE (VOLTE):
Delivers voice and video calls over an LTE data connection
enabling further integration of the multimedia experience
SKINET [TM] TRIALS:
A novel and world leading concept to provide high speed
broadband connectivity to a range of aircraft-based applications
SOFTWARE DEFINED NETWORKING (SDN) & NETWORK
FUNCTIONS VIRTUALISATION (NFV):
We are pushing the exploration of new virtualisation
technology that will lead to rapid deployment and cost savings
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“We need to adapt
MNCs Disruptive quickly to changing
Technology technologies and
Australian Global MNCs Asian MNCs customer needs”
MNCs out in out
Australian domestic
“We will need to drive
customers The Asian
growth in new Asian
Century
Tiers markets to be successful”
Tier 1 SMB
2 + 3
International wholesale “We need to operate
customers Rise of the
Global globally optimising key
OTTs Carriers Enterprise functions in the most
suitable geography”
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2010 2011 2012 2013 2014
Telstra Ventures Group
Telstra Software Group
Defence
TE&G
GES
NAS
Telstra Global + REACH
Product and Solutions
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Industry Integrated
Solutions Service
Unified Management
Comms
Managed
Network
Security Services
Cloud
Services
Networks
Business continuity Business flexibility & scale Business information & data asset protection Optimal business performance Employee productivity, operational efficiency & freedom to focus on business outcomes
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GES FY13-FY14 performance (A$B) Growth in NAS and Int’l (FY14 YoY %)
+4%
5.1 5.3 NAS 28%
GES
Revenue
International 19%
FY13 FY14
Highlights
Queensland
GWN Contract wins
Innovation with customers
Acquisitions and Telkom JV
NPS
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CONTINUED SOLID GROWTH EXTEND THE CORE AND ADDRESS NEW REIMAGINE HOW AND WHO WE SERVE,
AND EMERGING PROFIT POOLS COMPLEMENTING THE CORE
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CALLS A DAY customer cards
handed out from
technicians since Online interactions with our customers
inception every day. That equates to more than
260 million every year.
CUSTOMER
REDUCED
SURVEYS EVERY DOMESTIC
DAY (INC. 7,000 EXCESS MOBILE REDUCTION IN
VERBATIM) STORE VISITS DAILY DATA RATES GLOBAL ROAMING DATA
RATE
POSTPAID REGULAR USERS
PERSONALISED EMAILS AND MOBILE CHURN OF THE TELSTRA
SMS CONFIRMATIONS SENT TO DOWN 0.5ppt 24X7 [®] APP EVERY TICKETS
OUR CUSTOMERS EVERY DAY FROM FY13 MONTH PURCHASED
1. Based on Optus website Nov 13
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Revenue up 3.6% 16.4 FOR 4G MOBILE ONLINE CUSTOMER TRANSACTIONS
15.8 SPECTRUM
up from 40 per cent in FY13
15.3
REDUCED
FY12 FY13 FY14 PROJECTED DOMESTIC EXCESS
WI-FI MOBILE DATA
FULL YEAR RESULTS HOTSPOTS RATES
FIXED DATA REVENUE DOMESTIC RETAIL GROWTH 3.5% 3.6%
TO $2.2B MOBILE SERVICES
square kilometres (iii)
FIXED VOICE GROWTH IN SUBSCRIPTION TV MARKET SHARE BUNDLES [1 ] 1m more than nearest competitor [2 ]
1 – Customers on a bundled plan include fixed voice and fixed data bundles, and also fixed voice, data and IPTV bundles.
2 - Based on Optus website Nov 13.
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• NAS +44%
• IP ACCESS +13%
• T-SUITE/MOBILE APPS – 400K SIOs
• ACQUIRED 51% OF SNP MONITORED
SECURITY BUSINESS
• MBB +7%
• FBB +8%
up 0.8% •• M2M +27% T SUITE +67%
Mobile Monitoring
IP NAS
Apps Security
• 66% have websites
• 78% buy online
•• 54% sell online 39% use social media Professional Services Connected Clou d Intelligent Monitoring
1 – Sensis e-Business report – September 2014.
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RURAL GP SERVICES VS
NATIONAL AVERAGE
INCREASE IN HEALTH OF PATIENTS OVER 65 RE-
SPEND BETWEEN 2010 HOSPITALISED WITHIN A
AND 2020 MONTH OF LEAVING
MEDICAL ERRORS DUE TO AUSTRALIANS HOSPITALISED PHARMACEUTICAL SCRIPTS WRITTEN
INCOMPLETE FOR ACUTE PA - 40% ARE
PATIENT CARE EVERY REPEAT
INFORMATION YEAR PRESCRIPTIONS
HOSPITAL ADMISSIONS
RUN DUPLICATE TESTS
ADVERSE MEDICATION EVENTS FOR PATHOLOGY
OCCUR EACH YEAR &RADIOLOGY
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| Presenter Session Themes |
Presenter Session Themes |
Presenter Session Themes |
|---|---|---|
| David Thodey | Industry overview and investing in customer advocacy |
• Our strategy is unchanged and positions us well for the opportunities presented by a digital world • Innovation enables differentiation and growth • Improving customer advocacy delivers economic benefits |
| Andy Penn | Growth opportunities in Asia | • Asia is an important part of our strategy • Asia offers strong growth opportunities through data connectivity and NAS • We have core capabilities to leverage into Asia |
| Kate McKenzie | Network leadership | • Network leadership matters to our customers • We are maintaining our mobile network advantage through spectrum holdings and innovation • We are investing to differentiate further our Next IP network • We are creating one of the world’s largest national Wi-Fi networks |
| Brendon Riley | Enterprise growth through innovation |
• Our strategy is to differentiate through co-creation with customers, delivering valuable services and innovative solutions, expanding our capabilities in Asia • We are making strong progress with acquisitions and investments, customer contracts, product launches and delivery underpinning customer advocacy |
| Gordon Ballantyne | Retail growth through innovation |
• Customer advocacy is at the heart of our strategy to innovate for growth • We continue to deliver strong growth from the core • We are accelerating into new profit pools in Telstra Business • We are structuring to enter new adjacency markets such as Telstra Health |
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