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TELSTRA GROUP LIMITED — Investor Presentation 2012
Apr 18, 2012
65927_rns_2012-04-18_67032441-688e-4c60-b8ba-ab14d75df0f0.pdf
Investor Presentation
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19 April 2012
The Manager
Company Announcements Office Australian Securities Exchange 4[th] Floor, 20 Bridge Street SYDNEY NSW 2000
Office of the Company Secretary
Level 41 242 Exhibition Street MELBOURNE VIC 3000 AUSTRALIA General Enquiries 08 8308 1721 Facsimile 03 9632 3215
ELECTRONIC LODGEMENT
Dear Sir or Madam
Investor Update – media release and presentations
In accordance with the Listing Rules, I attach a copy of the media statement and the presentations to be delivered at Telstra’s Investor Update, for release to the market.
Yours faithfully
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Damien Coleman Company Secretary
Telstra Corporation Limited ACN 051 775 556 ABN 33 051 775 556
MEDIA RELEASE
Telstra announces its capital management strategy, expected excess free cash of $2 to 3 billion over the next three years and its NBN plans
19 April 2012 - Telstra today announced its capital management strategy including its priorities and underlying principles that will guide the Board’s decision making.
The company confirmed the priorities of its capital management strategy are to maximise returns for shareholders, maintain financial strength and retain financial flexibility.
The principles outlined by Telstra included a set of balance sheet settings that will provide confidence and consistency to the debt and equity markets following the finalisation of agreements for the National Broadband Network.
The company also announced that it expected to generate $2 to 3 billion in excess free cash over the next three years, subject to the NBN roll out schedule and market conditions.
In this context, the company discussed its NBN plans for retail and wholesale and reinforced its focus on differentiated product offerings and customer service.
“Telstra is focused on serving our customers through improved service, offering new products, as well as leveraging our rich set of assets,” Mr Thodey said.
He also told the briefing that Telstra was making no change to guidance for the 2012 financial year and reinforced its intention to pay a 28 cent per share fully-franked dividend in 2012 and 2013. This is subject to the Board’s normal approval process for dividend declaration and there being no unexpected material events.
Media contacts: Jason Laird - 0488 126 823; Nicole McKechnie - 0429 004 617 Media number: 094/2012
Note: All investor presentation materials will be available on http://www.telstra.com.au/abouttelstra/
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www.youtube.com/telstracorp
Telstra Investor Update 19 April 2011
The NBN Opportunity
David Thodey, Chief Executive Officer
Welcome to today’s briefing on our capital management strategy and the impact of the NBN on our business. Before I go on further, and to avoid any doubt, I can also confirm there is no change to guidance for this fiscal year.
I’m delighted that Andy Penn, our new CFO, is here to talk about our capital management strategy. In summary, we expect to generate $2 billion to $3 billion in excess free cash over the next three years. This is subject to the NBN rollout schedule and market conditions. Andy will take you through the detail of our strategy and the key principles that underlie it.
After three years of intense negotiations, it’s great that the NBN agreements are finally in place. We see the NBN as a great opportunity for Telstra.
We thought it would be best to take you through the various parts of the NBN story in breakout sessions. So today...
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Tony Warren, our newly appointed Group Managing Director of Corporate Affairs, who led the NBN negotiation team will talk to you about the NBN agreements;
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Stuart Lee, Group Managing Director of Wholesale will talk about the wholesale opportunity; and
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Gordon Ballantyne, our Chief Customer Officer, together with Jenny Young (Executive Director, NBN Transition and Marketing) and Brian Harcourt (Executive Director Wireline Products) will talk about the retail opportunity.
We want to give you a broad sense of the work under way. Obviously we can’t give all the detail as this will be a very competitive market.
We are working well with NBN Co and we are committed to supporting them in every possible way. The transit build is progressing well.
I hope that after the breakout sessions you will sense that we are well prepared to compete and serve our customers – street by street; house by house – right across Australia. We are ready and we intend to win!
I have spoken before about our four strategic priorities of:
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Improving customer satisfaction;
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Retaining and growing customer numbers;
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Simplifying the business; and
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Building new growth businesses.
It’s important to recognise that the opportunities arising from the NBN fit within these priorities.
For example:
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The NBN will offer a new way of engaging with our customers. We want to provide our customers with a great transition experience. During the breakout sessions you will hear more about this.
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We believe the move to an NBN world allows us to enhance our fixed broadband AND mobile products. We see the NBN and mobile as complementary and we are focused on enhancing the NBN/mobile user experience. If we deliver on this objective – we believe the NBN will help retain and grow our customer base. And, it will increase the value of these customers.
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The NBN provides an opportunity to take the next step in our simplification programme. It will allow us to improve our processes. It will reduce the complexity associated with our copper infrastructure.
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The NBN will also play a part in growing two of our growth portfolios, our NAS and media businesses. We think that there are new opportunities to be enabled through the faster speeds in areas such as network delivered apps and services and online content. Our growing cloud capabilities and assets position us strongly in this market. Our media assets create a strong platform for differentiation in content, media and advertising. We are pleased that the FOXTEL undertakings were accepted by the ACCC and the Austar - FOXTEL merger was approved by the court.
Our four priority areas remain the same and – if we execute well – position us strongly to serve our customers better.
The NBN rollout will accelerate trends that we have been aware of for nearly a decade. The NBN is not a fundamental change to strategic technological trends – but it does represent a significant acceleration.
For example:
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We are already moving to an all data world. We have been predicting the ultimate decline of PSTN for over a decade. In a strategy paper written in 1995 by Frank Blount, we predicted that PSTN voice revenues would be zero by 2010! What’s different with the NBN is that Telstra is going to be paid to decommission its copper and HFC broadband networks.
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The rise in the demand for higher speed broadband will continue in the NBN world. Demand will continue growing as new applications are built. I see no slowing in this trend.
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• Then there is the growth in video traffic as seen in the rise of IPTV and video on demand. For Telstra, the NBN provides an opportunity to invest in differentiation and leverage our scale in this important category.
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So too, the shift towards product bundling will increase under the NBN. As you will hear in the breakout sessions, we have successfully introduced bundles in NBN Fibre Service Areas and we will enhance these offers as we move forward.
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The widespread availability of higher speed lines will accelerate the growth of cloud services. This is why we are investing strongly in this area.
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Perhaps the most important of these trends is the move to intelligent networks. It’s not enough to be a Network Service Provider. We need to be an Application Service Provider as well. This will allow us to differentiate; to simplify our products and systems across multiple platforms; and to bring new products to market faster. We will not be providing dumb pipes. But rather an intelligent, flexible and rich Layer 3 network.
In many ways the NBN is going to allow us to realise our vision ─ a new net work architecture that will provide a rich customer experience ─ faster than we had anticipated.
We have been focused on four key areas in preparing for the NBN:
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Managing the customer transition;
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Product development and pricing;
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Sales and marketing; and
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Our engineering expertise.
We have gained valuable learnings through the experience of implementing Fibre To The Premise in South Brisbane. In July 2010 we announced the closure of the South Brisbane telephone exchange (built circa 1920) in order to make space for the new Queensland Children’s Hospital. This cleared the
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Telstra Investor Update 19 April 2011
way to replace the existing copper network with high-speed fibre optic cables. Regardless of which service provider customers are with, every home and business in the affected area is being upgraded to the new fibre network. We expect that the entire community will have migrated to fibre by December 2012. This has given us a unique opportunity to experience the copper to fibre migration as both retailer and wholesaler. This month we reached the half way mark in terms of customer connections – almost 5,000 retail and wholesale customers.
The lessons and insights from, South Brisbane have been invaluable. This is very important as we work with NBN Co to rollout the NBN.
Through the whole NBN negotiation process, our primary objective has been to protect (and enhance) shareholder value. We have always assumed that with a project of this scale and duration there will be changes ─ technical, legislation, Government etc. We knew that we had to negotiate a contract that provided flexibility and protected shareholders. Tony Warren will talk about the NBN agreements in more detail but I want to highlight four key protections:
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Long term contractual commitments from NBN Co for certain infrastructure. In other words, if the rollout ceases, we will still receive access payments for certain infrastructure.
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A rollout termination payment of up to $500m if the rollout ceases after 20% of homes are passed.
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Protection against automatic termination of certain elements of the Government package. 4. The right to continue to operate our existing fixed line businesses ─ and generate cash ─ in areas where the NBN Fibre Network has not been rolled out. This is an important protection. We call it our natural hedge. It is particularly important if the rollout should slow or stop at some point in the future.
With our agreements, Telstra is in a sound position irrespective of a change in policy or a change in Government.
So, let me summarise...
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We are pleased to confirm our capital management strategy today (Andy will talk to this).
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The NBN fits within our existing strategy and accelerates global trends.
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The NBN creates new opportunities for Telstra and our customers as you will hear in the breakout sessions.
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We are working well with NBN Co.
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We are well prepared for the NBN rollout and ready to compete.
Thank you ladies and gentlemen. I will now hand over to Andy Penn.
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Telstra Investor Update 19 April 2011
Capital Management Strategy
Andrew Penn, Chief Financial Officer
As you heard from David we expect to generate up to an additional $2 billion - $3 billion in excess free cash flow over the next three years.
This is subject to the NBN roll out and any other significant market changes. It is also before considering material acquisition and other portfolio opportunities should they arise.
In my presentation this morning I am going to cover two things:
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First, I will to take you through our capital management strategy and framework of principles supporting it.
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And secondly, I am going to cover our current capital position.
In relation to the latter I will confirm that we estimate our excess capital position will be in the order of $0.5 - $1.0 billion by the end of this financial year.
Looking forward, the payments and benefits received under the NBN transaction, which are implicit in the $11 billion of post tax net present value, are expected to help offset the reduction in free cash flow from the fixed line business.
Notwithstanding this, there is in the next couple of years, an increase in free cash flow to Telstra as a consequence of the timing of the NBN financials.
Subject to the rate and pace of the NBN roll out, we estimate this could add a further $1 billion in excess cash in 2013 and 2014.
Our preference for returning capital to shareholders is via growth in franked dividends. However, we do not expect to have the franking capacity to increase the dividend before 2014.
Whilst in the meantime an alternative available to us, is an on market share buyback, at the current level of our excess today, we do not believe an on market buy back would be efficient.
Naturally we will review our capital position in conjunction with our full year results.
Let me move to the presentation.
The key focus of our capital management strategy is to maintain a tight fiscal discipline. Our framework for managing capital is set against this.
That framework has three key objectives and five principles that I will cover in the next few slides.
These objectives and principles represent the model for how we manage capital and from which we determine our excess.
First, the objectives.
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Our capital management strategy is underpinned by a clear focus on optimising for the following:
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One, maximising returns to shareholders through both dividends and capital growth.
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Two, maintaining financial strength.
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And three, retaining financial flexibility.
These core objectives are supported by five key principles that provide the structure and definition for what this means at a practical level.
They are:
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One, maintaining balance sheet settings consistent with a single A credit rating. This will ensure we maintain the financial strength of Telstra.
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Two, our longer term objective to grow dividends, and to ensure those dividends are fully franked. We have communicated to the market our intention, subject to the Board’s normal approval process for determining dividends and there being no unexpected material events, that the 2012 and 2013 dividends will be 28c per share. This remains a key priority for us.
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Three, excluding spectrum payments, which we will fund via debt, and subject to the NBN rollout, our target capex to sales ratio is 14%.
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Four, over the course of a year, we will not borrow to either pay the dividend or to fund capital returns.
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And finally five, we will retain the financial flexibility for portfolio management and to make strategicc investments where our target hurdles rates can be achieved.
Before moving on to what this means for our capital position, I am going to talk further about these principles in the next few slides.
First our balance sheet settings.
You have seen this slide before. It emphasises the importance that we place on maintaining strong balance sheet settings which we believe are consistent with a single A credit rating from the major agencies.
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Telstra Investor Update 19 April 2011
That is to say, a debt servicing ratio between 1.5 and 1.9, gearing between 50% and 70% and an interest cover of greater than seven times.
As you can see from our reported position at the 31 December 2012, we are operating at the lower end of these parameters.
We expect this to increase modestly over the next twelve months as a consequence of supporting the funding of our share of the Austar acquisition by FOXTEL and spectrum payments due in late 2013.
Secondly, turning to dividends.
We have spoken to many of our shareholders and whilst we acknowledge there are different points of view, the majority of our shareholders would like us to continue to focus on supporting and increasing fully franked dividends.
Over the last five years, Telstra has returned more than $17 billion in fully franked dividends to shareholders.
Going forward the Board has previously announced its intention to maintain the dividend at 28c for fiscal 2012 and 2013, and acknowledges over the longer term shareholders would like to see this level of dividend increase as the Company’s performance grows.
Turning to the third and fifth principles, our capex to sales ratio and other investment opportunities.
Our ongoing capital program is extremely important to support the underlying organic growth in the business and maintain the superior competitive performance of our networks. It is also influenced by the investments we need to make to support the roll out of NBN.
Subject to the NBN rollout, we are targeting to operate in a capex to sales ratio of 14%. If this changes and it compromises our ability to make the appropriate capital investments we will obviously adjust this ratio.
The 14% excludes spectrum payments, which I mentioned before will be funded by debt, and also acquisitions and other portfolio management initiatives.
Regarding acquisitions, we will continue to retain the flexibility to make strategic investments where our target hurdle rates can be achieved.
Naturally each specific opportunity will be considered on its merits and in this regard we need to maintain some flexibility. With this proviso and as we have previously advised, our guideline criteria in this regard are:
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To be EPS accretive in year two, and
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Return on investment to be above our weighted average cost of capital by year three.
Or to put it another way, any acquisition needs to be more value accretive than a share buyback of a similar magnitude.
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Let me turn now to our current capital position.
In the previous slides I have set out clearly the objectives of our capital management strategy and the framework that supports this.
I would now like to cover the model we are using to determine excess.
We will review this in conjunction with our full and half year results starting with reported free cash flow from operations. We have already provided guidance to the market that our expected free cash flow this year will be in the range of $4.5 billion to $5 billion. This is subject to some allowance for acquisitions.
Reported free cash flow is then adjusted to add back spectrum payments and the Austar transaction given these are funded from debt. In addition we need to add cash items that have been excluded from our guidance for example the $320 million NBN payment from the Government.
Against this we deduct provisions for dividend and interest. We also need to make provisions for known future commitments outside of our normal operating cash flows and make some provisions to retain financial flexibility.
Whilst I do not propose to disclose the detail of these adjustments, I can advise that against this framework we estimate our excess capital position at the end of the year will be in the region of $0.5 billion to $1 billion.
I also want to make some comments regarding the outlook for capital over the next couple of years.
If I can for a moment talk specifically about NBN.
Over the duration of the NBN arrangements, that run for many years, the $11 billion post tax net present value of the transaction to Telstra, is offset by a number of costs and lost revenue.
That is to say whilst Telstra will receive a number of payments and benefits under the Definitive Agreements for NBN, which are implicit in the $11 billion of net present value, these are expected to help offset the decline in the reduction in free cash flow from the fixed line business.
You may recall in the Explanatory Memorandum we presented the chart on the right of this slide which breaks the $11 billion down into its key component parts.
These include:
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First, $4 billion relating to the PSAA payments. These are the payments Telstra will receive each time a customer is disconnected from the copper network. They will be offset by the higher copper margins we currently receive.
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Secondly, $5 billion relating to infrastructure access payments from NBN Co. These cash flows will be offset over time by the maintenance costs and capital investments in that infrastructure, and
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Telstra Investor Update 19 April 2011
- Thirdly, $2 billion covering a number of other items, including payments under the TUSMA Agreement, payments for training and development and other arrangements and avoided expenses for Telstra.
In the appendix to my presentation today I have also included some information on how these payments will be treated from an accounting point of view.
Whilst over the longer term of the contract, the $11 billion is offset, the chart on the left, which is also from the Explanatory Memorandum, demonstrates that the timing is such that Telstra’s free cash flow is estimated to increase in the near term.
What I can advise is that the quantum of this over the next couple of years, subject to the NBN roll out, is estimated to be approximately $1 billion and this will add to Telstra’s growing excess capital position.
Let me summarise.
Telstra’s capital management strategy is supported by a clearly defined framework of objectives and principles focussed on maintaining our tight fiscal discipline, delivering growth and value for shareholders, maintaining our financial strength and retaining the financial flexibility for investment in the future.
Our balance sheet settings are targeted to be consistent with a conservative single A Credit Rating.
Against this background we estimate our excess capital position will be in the order of $0.5 - $1.0 billion by the end of the 2012 financial year.
In addition, NBN is estimated to add a further $1 billion to free cash flow in 2013 and 2014.
Given this and looking out over the medium term, we expect to generate an additional $2 billion - $3 billion in free cash flows over the next three years.
This, of course is subject to the NBN roll out and any other significant market changes. It is also before considering material acquisition and other portfolio opportunities should they arise.
It is clear that over the longer term delivering shareholder value via growth in fully franked dividends is the key priority. In the short to medium term an on-market buyback is an option available to us. However, at our current level of excess we do not believe an on market buy back today is warranted.
We will update the market of our capital position at the full year results in August.
Thanks you and David and I would now be happy to take questions.
END
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THE NBN OPPORTUNITY
DAVID THODEY
CHIEF EXECUTIVE OFFICER
DISCLAIMER
• These presentations include certain forward-looking statements that are based on information and assumptions known to date and are
subject to various risks and uncertainties. Actual results, performance or achievements could be significantly different from those
expressed in, or implied by, these forward-looking statements. Such forward-looking statements are not guarantees of future
performance and involve known and unknown risks, uncertainties and other factors, many of which are beyond the control of Telstra,
which may cause actual results to differ materially from those expressed in the statements contained in these presentations. For
example, the factors that are likely to affect the results of Telstra include general economic conditions in Australia; exchange rates;
competition in the markets in which Telstra will operate; the inherent regulatory risks in the businesses of Telstra; the substantial
technological changes taking place in the telecommunications industry; and the continuing growth in the data, internet, mobile and other
telecommunications markets where Telstra will operate. A number of these factors are described in Telstra’s Financial Report dated 11
August 2011 and 2011 Annual Debt Issuance Prospectus lodged with the ASX.
• All forward-looking figures in this presentation are unaudited and based on A-IFRS. Certain figures may be subject to rounding
differences. All market share information in this presentation is based on management estimates based on internally available
information unless otherwise indicated.
• All amounts are in Australian Dollars unless otherwise stated.
® ™ Registered trademark and trademark of Telstra Corporation Ltd. Other trademarks are the property of their respective owners.
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THE NBN FITS WITHIN OUR EXISTING STRATEGY
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- IMPROVE CUSTOMER SATISFACTION
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2. RETAIN AND GROW CUSTOMER NUMBERS
3. SIMPLIFY THE BUSINESS
4. BUILD NEW GROWTH BUSINESSES
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THE NBN ACCELERATES EXISTING TRENDS
Move to an all Product
data world bundling
Demand for
Growth in the
higher speed
cloud
broadband
Growth in video Intelligent
traffic networks
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TELSTRA IS FOCUSED ON BEING NBN READY
CUSTOMER TRANSITION
NEW PRODUCTS AND PRICING
SALES AND MARKETING
ENGINEERING EXPERTISE
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STRONG SHAREHOLDER PROTECTIONS
LONG TERM CONTRACTUAL COMMITMENTS
TERMINATION PAYMENT OF UP TO $500M
GOVERNMENT PACKAGE & GOVERNMENT GUARANTEE
NATURAL HEDGE
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SUMMARY
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NBN FITS WITHIN OUR EXISTING STRATEGY NBN ACCELERATES EXISTING TRENDS NBN CREATES NEW OPPORTUNITIES WE ARE READY TO COMPETE IN THIS MARKET CAPITAL MANAGEMENT STRATEGY ANDREW PENN CHIEF FINANCIAL OFFICER
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AGENDA
1. CAPITAL MANAGEMENT STRATEGY
2. CURRENT CAPITAL POSITION
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CAPITAL MANAGEMENT STRATEGIC FRAMEWORK
Fiscal Discipline
1. 2. 3.
Maximising Maintaining Retain financial
OBJECTIVES returns for financial strength flexibility
shareholders
1. Maintain balance sheet settings consistent with a single-A credit rating
2. Ensure dividend remains full-franked and increase over time. FY12 and
FY13 dividend will be 28c, fully-franked
3. Target medium-term capex/sales ratio ~14% subject to NBN roll-
out, excluding spectrum payments
PRINCIPLES 4. Over a full year we will not borrow to pay the dividend or fund capital
returns
5. Maintain flexibility for portfolio management and to make strategic
investments
Excess Free Cashflow
Any dividend is subject to the Board’s normal approval process for 10
dividend declaration and there being no unexpected material events.
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CAPITAL MANAGEMENT OBJECTIVES
MAXIMISING RETURNS FOR SHAREHOLDERS
MAINTAINING FINANCIAL STRENGTH
RETAINING FINANCIAL FLEXIBILITY
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CAPITAL MANAGEMENT PRINCIPLES
Maintain balance sheet settings consistent with a single-A credit rating
Ensure dividends remain fully franked and increase over time. FY12 and FY13 dividends will
be 28 cps, fully-franked
Target medium-term capex/sales ratio ~14% subject to NBN roll-out, excluding spectrum
payments
Over a full year we will not borrow to pay the dividend or fund capital returns
Retain financial flexibility for portfolio management and to invest in strategic areas
Any dividend is subject to the Board’s normal approval process for
dividend declaration and there being no unexpected material events. 12
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STRONG FINANCIAL SETTINGS
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| Financial Parameters |
Comfort Zones |
Actual HY12 |
|---|---|---|
| Debt Servicing | 1.5 – 1.9x | 1.48x |
| Gearing | 50% to 70% | 54.9% |
| Interest Cover | >7x | 9.3x |
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TELSTRA’S DIVIDEND HISTORY (CPS)
0.12
0.06
0.16
0.03
$17 billion
returned in last 5
0.26 0.28 0.28 0.28 0.28 0.28 0.28 0.28 years in fully-
0.24
0.17 0.18 0.19 0.22 franked
0.14 dividends
FY98 FY99 FY00 FY01 FY02 FY03 FY04 FY05 FY06 FY07 FY08 FY09 FY10 FY11
Special (cps) Ordinary (cps)
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INVESTMENT GUIDELINES
14% CAPEX/SALES
ORGANIC RE-INVEST IN
CORE Subject to rate of
implementation of NBN
INVEST
EPS accretive in year 2
EXPANSION
INORGANIC
ROI above WACC by
year 3
PORTFOLIO
MANAGEMENT More accretive than buy-
back of comparable size
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DEFINING EXCESS CASH
Calculation of excess cash
Reported cash flow for year (guidance basis)
ADD BACK spectrum payments (funded via debt)
ADD BACK cash items excluded from guidance (eg
NBN residual payment)
LESS dividends and interest paid
LESS known commitments outside capex/sales ratio
LESS retaining financial flexibility
EXPECTED EXCESS CASH AT YEAR END
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FINANCIAL IMPACT OF THE NBN AGREEMENTS
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Illustrative FCF trend of Telstra fixed line business and NBN agreements Approximate post-tax NPV of agreements
~$1.0bn ~$11.0bn
Other payments under Commonwealth ~$5.0bn ~$0.7bn ~$0.3bn
Agreements
Incremental cashflow
for TUSMA services
Infrastructure Access
Payments ~$4.0bn
Disconnection
Payments
Fixed Line business
FY11 FY15 sale of Lead-in Disconnection Payments and Conduits Access PaymentsInfrastructure servicesTUSMA responsibilitiesHousing estate fibre provision Other of the agreements(as at June 2010)Post-tax NPV
Assumes NBN rollout proceeds as set out in NBN corporate plan
Value from NBN Co Value from Commonwealth Agreements and
Agreements other Government policy commitments
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Free Cashflow
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CAPITAL MANAGEMENT STRATEGIC FRAMEWORK
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CAPITAL MANAGEMENT STRATEGIC FRAMEWORK
Fiscal Discipline
1. 2. 3.
Maximising Maintaining Retain financial
OBJECTIVES returns for financial strength flexibility
shareholders
1. Maintain balance sheet settings consistent with a single-A credit rating
2. Ensure dividend remains full-franked and increase over time. FY12 and
FY13 dividend will be 28c, fully-franked
3. Target medium-term capex/sales ratio ~14% subject to NBN roll-
out, excluding spectrum payments
PRINCIPLES 4. Over a full year we will not borrow to pay the dividend or fund capital
returns
5. Maintain flexibility for portfolio management and to make strategic
investments
Excess Free Cashflow
($2 to $3 billion over the next three years)
Any dividend is subject to the Board’s normal approval process for 18
dividend declaration and there being no unexpected material events.
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APPENDIX
NBN DEAL - P&L AND CASHFLOW TREATMENT
DISCONNECTION & SALE OF COMMONWEALTH AGREEMENTS & OTHER
INFRASTRUCTURE ACCESS
LEAD-IN CONDUITS GOVT POLICY COMMITMENTS
• ~$2bn NPV post tax at June 2010 including:
Re-training ($100 million nominal value)
• Received late FY12/early FY13. Booked as
• ~$5bn NPV post tax at June 2010 • ~$4bn NPV post tax at June 2010 UNEARNED REVENUE (Balance
Sheet), recognised as OTHER INCOME
• Telstra bills NBN quarterly for • Disconnection payments based over next 8-10 years as training
access (rental) of infrastructure. on number of premises expenditure incurred.
disconnected.
Residual Agreement ($321m nominal value)
• Includes access to exchange rack
• Received in FY12. Booked as UNEARNED
spaces, dark fibre links and ducts. • Sale of lead-in conduits is an
asset sale to NBN Co. REVENUE (Balance Sheet), to be recognised
• Booked as OTHER FIXED as OTHER SALES REVENUE to align with
SALES REVENUE • Booked as OTHER INCOME expenditure on transit network.
• ~$60m (FY12) ~$170m (FY13) ~$90m (FY14)
TUSMA (~$700m post tax NPV at June 2010)
• Recognised in P&L (commences in FY13) a
year before receipts and payments flow
through CF statement (FY14).
• Revenue will continue to be booked as
OTHER INCOME
TELSTRA TEMPLATE 4X3 BLUE BETA | TELPPTV4
TELSTRA TEMPLATE 4X3 BLUE BETA | TELPPTV4
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THE NBN AGREEMENTS
TONY WARREN
GROUP MANAGING DIRECTOR CORPORATE AFFAIRS
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AGREEMENTS WITH NBN CO
IMPLEMENTATION &
INTERPRETATION
SUBSCRIBER
DEED
AGREEMENT INFRASTRUCTURE
SERVICES INFRASTRUCTURE
Sets out the Deals with the AGREEMENT SERVICES ACCESS DEED
disconnection of AGREEMENT
Conditions Precedent
copper services and
and various interim
HFC broadband within Sets out the terms Sets out NBN Co’s
arrangements. It also
contains common the NBN fibre footprint on which Telstra Sets out the high level
framework as well as Telstra’s will provide access terms on which commitments to
provisions, which commitment, subject to to infrastructure Telstra will Telstra in respect
apply across the limited exceptions, to exclusively use the and related provide access to of terms of supply of NBN Co’s Basic
various NBN Co Agreements. NBN fibre network to provide fixed line services to NBN Co. infrastructure and related services Service Offering and the charging
connections to such to NBN Co.for certain
premises.
wholesale supply
services.
22
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AGREEMENTS WITH THE COMMONWEALTH
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TUSMA RETRAINING INFORMATION FUND DEED CAMPAIGN AND Sets out the terms MIGRATION DEED Sets out the COMMONWEALTH on which Telstra will Sets out the key residual arrangements GUARANTEE perform, and be under which the commitments and paid for Commonwealth payments to be met A guarantee by the performing, certain will provide directly by the Commonwealth in public interest funding to Telstra Commonwealth, includin favour of Telstra in services, including to enable Telstra to g a commitment from the relation to the NBN meeting the retrain certain Commonwealth to Co’s payment and Universal Service arrange for NBN Co to employees. performance Obligation. conduct a public obligations under the education campaign that four NBN Co informs end users about Agreements. the migration process. 23 23
A GOOD DEAL FOR SHAREHOLDERS
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SUSTAINABILE FREE CASHFLOW GENERATION IN THE MEDIUM TERM
Illustrative FCF trend of Telstra fixed line business and NBN agreements*
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Other payments
under Commonwealth
Agreements
Incremental cashflow
for TUSMA services
Infrastructure Access
Payments
Disconnection
Payments
Fixed Line business
FY11 FY15
Assumes NBN rollout proceeds as set out in NBN corporate plan
Free Cashflow
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24
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A GOOD DEAL FOR SHAREHOLDERS
A MORE STABLE REGULATORY ENVIRONMENT
TUSMA Structural Separation
REGULATORY
STABILITY
HFC/FOXTEL divestiture
Spectrum Bar avoided
avoided
25
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A GOOD DEAL FOR SHAREHOLDERS
GREATER STRATEGIC FLEXIBILITY
Strong customer Economic scale and
relationships geographic reach
STRATEGIC
FLEXIBILITY
Broad product and Engineering and design
service portfolio capability
26
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A GOOD DEAL FOR SHAREHOLDERS
STRONG SHAREHOLDER PROTECTIONS
Long term contractual
Rollout termination payment
commitments
SHAREHOLDER
PROTECTIONS
Government package Natural hedge
27
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FOUNDATION FOR FUTURE ENGAGEMENT
CONSTRUCTIVE APPROACH TO POLICY DEVELOPMENT
PROVEN ABILITY TO NEGOTIATE
WORK WITH THE GOVERNMENT OF THE DAY
INTEREST OF SHAREHOLDERS, EMPLOYEES, CUSTOMERS
28
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THE RETAIL OPPORTUNITY
GORDON BALLANTYNE
CHIEF CUSTOMER OFFICER
TELSTRA TEMPLATE 4X3 BLUE BETA | TELPPTV4
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CHANGING THE CONVERSATION TELSTRA IN A BROADBAND IP ENVIRONMENT
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-
Rollout is gaining scale with 450k households across 60+ local markets ready by July 2013*
-
Awareness of the NBN is growing. Conversation is changing to how to unlock the potential for customers
-
Telstra Connected Home and Telstra Digital Business core to the Telstra conversation on the NBN
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-
Our local presence and local service capability is key to our success in a Broadband IP environment
-
Rollout numbers and locations based on NBN Co public announcements
30
OUR AMBITION TO DELIVER THE BEST NBN EXPERIENCE
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Critical to being successful in the NBN customer migration:
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SIMPLIFYING OUR PRODUCTS TO IMPROVE USER
EXPERIENCE AND TO DRIVE COST REDUCTION
PRODUCT MIGRATION STRATEGIES ALIGNED WITH
CUSTOMER NEEDS
STREAMLINING END-TO-END PROCESSES
CARS 2 © Disney/Pixar. All rights reserved
Enhancing customer experience and driving operational efficiency aligned to strategic
objectives
31
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CUSTOMER JOURNEY THE PATH TO CONNECTION
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The customer path to connection is involved and Telstra is committed to communicating and informing customers throughout each step of the journey.
32
UNLOCKING AMAZING FOR CUSTOMERS
SIMPLE AND COMPELLING OFFERS
-
Value in our T-Bundles
-
Telstra Connected Home and Telstra Digital Business
-
Professional installation and in home/business set up
CLEAR AND SIMPLE CUSTOMER COMMUNICATION
-
Helping customers prepare for the NBN
-
Allowing customers to “experience Telstra” on the NBN
-
Dedicated customer contact approach
BEING ACCESSIBLE FOR CUSTOMERS
-
In person through our local sales and service staff
-
Online through Telstra Digital
-
On the phone 24x7
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33
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TELSTRA CUSTOMER EXPERIENCE
NBN is an amazing opportunity in the home and in the workplace.
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Managing our customers through the change and delivering an outstanding customer experience requires:
-
Simple application process
-
Educating customers on what’s involved
-
Manage customers through appointment setting
-
Getting the customer up and running
-
Post connection support
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34
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UNLOCKING AMAZING IN KIAMA
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35
THE NBN RETAIL OPPORTUNITY
DELIVER AN EASY TRANSITION SIMPLE AND COMPELLING OFFERS EDUCATE AND COMMUNICATE LOCAL SALES, SERVICE AND SUPPORT DELIVER OUTSTANDING CUSTOMER EXPERIENCE
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36
37
THE WHOLESALE OPPORTUNITY
STUART LEE GROUP MANAGING DIRECTOR TELSTRA WHOLESALE
TODAY’S FOCUS
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1. NBN IS A GAME CHANGER
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2. IMPLICATIONS FOR TELSTRA WHOLESALE
3. TELSTRA WHOLESALE’S STRATEGY
4. THE TELSTRA WHOLESALE APPROACH
Telstra Wholesale 19 April 2012
The Wholesale Opportunity
Page 39
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1. NBN IS A GAME CHANGER PRICE EQUIVALENCE &
TRANSPARENCY
• New Rate Card for Regulated
NEW INDUSTRY ARRANGEMENTS AND • Transparency of Internal costs Services, including TW DSL
A COMMITMENT TO EQUIVALENCE using the Telstra Economic
Model
• Publication of Internal
NEW DISPUTE Wholesale Price and External
RESOLUTION PROCESSES • New Telstra Accelerated Wholesale Price • 3-BOX MODEL Ring-fencing of
TELSTRA SSU & Investigation Process• New Independent Network Services Business Retail, Wholesale and
MIGRATION PLAN Telecommunications Units
• New investigative and Adjudicator regime commitments for Wholesale • Information security
enforcement regime COMPLIANCE, RE Customer Protected
NBN Co. SAU (ACCC and ITA) & DIRECT ACCC PORTING Information
ENFORCEMENT
NBN Co. INTERIM OPERATIONAL NEW EQUIVALENCE OF OUTPUT
COMMITMENTS Overarching commitment
WBA • Enhanced service to equivalence:
delivery metrics • Technical & operational quality
• New commitments on availability • Systems, processes and
of wholesale IT systems procedures in supply
• New wholesale Service • Provision of Information
Level Assurances on these matters
• Price
Telstra Wholesale Date
The Wholesale Opportunity
Page 40
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1. NBN IS A GAME CHANGER
WHAT DOES THIS MEAN IN PRACTICAL TERMS?
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OPTION 1 OPTION 2 OPTION 3
ACCESS NBN CO VIA A WHOLESALER PICK AND CHOOSE BY REGION ACCESS NBN CO DIRECT
• Focus on marketing, sales and • Unevenly dispersed end • NBN accreditation
service customer base across different
regions • Capacity to invest in new B2B
• Seeking to minimise cost and risk interfaces and willingness to
associated with network and IT • Possesses the scale in some take on network and IT
investment regions to make direct connect investment
to NBN commercially viable
• Aiming for either local or national • Expertise required to manage
coverage • Will seek to connect to the increased technical complexity
NBN via a wholesaler in
• Limited scale in POIs where regions where scale is • Scale required to achieve
end users located insufficient viability
Telstra Wholesale 19 April 2012
The Wholesale Opportunity
Page 41
PROFILE
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Telstra Wholesale has a solution to support all our customers, whatever NBN access strategy they choose.
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Telstra Wholesale 19 April 2012
The Wholesale Opportunity
Page 42
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2. IMPLICATIONS FOR TELSTRA WHOLESALE
TRADITIONAL COPPER ACCESS REVENUES ARE IN DECLINE BUT NEW REVENUE OPPORTUNITIES ARE EMERGING
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NBN AS A FOUNDATION
BACKHAUL
CUSTOMER PRODUCTS
BUNDLED CONTENT &
3G
SOLUTIONS OTHER VAS
Telstra Wholesale 19 April 2012
The Wholesale Opportunity
Page 43
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3. TELSTRA WHOLESALE’S STRATEGY
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SUPPORT
MINIMISING
CONTINUITY
COMPLEXITY
SUPPORTING
OUR CUSTOMERS
TO MINIMISE TRANSITION
UNCERTAINTY AND MAXIMISE
THEIR OPPORTUNITIES
TAILORED EXPERTISE
EXPERIENCE
Telstra Wholesale Date
The Wholesale Opportunity
Page 44
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4. THE TELSTRA WHOLESALE APPROACH
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• “OVERALL SATISFACTION” MEASURE FOR TW STAFF
LISTENING TO OUR
• YOY IMPROVEMENT SINCE 2009
CUSTOMERS
• FY11/12 EXTENDED CUSTOMER FEEDBACK LOOPS
• THIRD YEAR TRAINING IN CUSTOMER SERVICE
COMMITMENT TO
• FY11/12 FOUR SERVICE EXCELLENCE AWARDS
SERVICE EXCELLENCE
• FY11/12 ICSS ACCREDITATION
• FY11/12 LAUNCH CUSTOMER CHARTER
COMMITMENT TO
• EMBED CUSTOMER CHARTER INTO CULTURE
OUR CUSTOMERS • MEASURE ONGOING IMPROVEMENT
• IMPLEMENT NET PROMOTER SCORE (NPS) BY JULY 2012
CUSTOMER ADVOCACY
• CHANGE PROGRAM CURRENTLY BEING DEPLOYED
Telstra Wholesale 19 April 2012
The Wholesale Opportunity
Page 45
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SUMMARY
SIGNIFICANT INDUSTRY CHANGE
NBN READY
GROWING NEW REVENUES
REMAIN CORE TO TELSTRA
WHOLESALER OF CHOICE
Telstra Wholesale 19 April 2012
The Wholesale Opportunity
Page 46
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Questions? STUART LEE GROUP MANAGING DIRECTOR TELSTRA WHOLESALE Telstra Wholesale The Wholesale Opportunity Page 47
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