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TELSTRA GROUP LIMITED — Interim / Quarterly Report 2011
Feb 9, 2011
65927_rns_2011-02-09_a9660fe0-7562-40db-af2b-f094435685db.pdf
Interim / Quarterly Report
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10 February 2011
The Manager
Company Announcements Office Australian Securities Exchange 4[th] Floor, 20 Bridge Street SYDNEY NSW 2000
Office of the Company Secretary
Level 41 242 Exhibition Street MELBOURNE VIC 3000 AUSTRALIA
General Enquiries 08 8308 1721 Facsimile 03 9632 3215
ELECTRONIC LODGEMENT
Dear Sir or Madam
Analyst Briefing – Half year results presentation pack
In accordance with the listing rules, I attach a copy of a presentation to be made today, for release to the market.
This Announcement has been released simultaneously to the New Zealand Stock Exchange.
Regards
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Carmel Mulhern
Company Secretary
Telstra Corporation Limited ACN 051 775 556 ABN 33 051 775 556
2011 HALF YEAR FINANCIAL RESULTS
David Thodey, CEO John Stanhope, CFO 10 February 2011
DISCLAIMER
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These presentations include certain forward-looking statements that are based on information and assumptions known to date and are subject to various risks and uncertainties. Actual results, performance or achievements could be significantly different from those expressed in, or implied by, these forward-looking statements. Such forward-looking statements are not guarantees of future performance and involve known and unknown risks, uncertainties and other factors, many of which are beyond the control of Telstra, which may cause actual results to differ materially from those expressed in the statements contained in these presentations. For example, the factors that are likely to affect the results of Telstra include general economic conditions in Australia; exchange rates; competition in the markets in which Telstra will operate; the inherent regulatory risks in the businesses of Telstra; the substantial technological changes taking place in the telecommunications industry; and the continuing growth in the data, internet, mobile and other telecommunications markets where Telstra will operate. A number of these factors are described in Telstra’s Financial Report dated 12 August 2010 and 2010 Annual Debt Issuance Prospectus lodged with the ASX.
All forward-looking figures in this presentation are unaudited and based on A-IFRS. Certain figures may be subject to rounding differences. All market share information in this presentation is based on management estimates based on internally available information unless otherwise indicated.
All amounts are in Australian Dollars unless otherwise stated.
- ® ™ Registered trademark and trademark of Telstra Corporation Ltd. Apple is a trademark of Apple Inc, registered in the US and other countries. iPhone is a trademark of Apple Inc. Other trademarks are the property of their respective owners.
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Telstra
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1
2011 HALF YEAR FINANCIAL RESULTS
David Thodey, CEO 10 February 2011
NATURAL DISASTERS
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NBN NEGOTIATION UPDATE COMMERCIAL TERMS AGREED APPROXIMATELY $11 BILLION POST-TAX NPV TARGETING 1 JULY SHAREHOLDER VOTE
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2011 HALF YEAR FINANCIAL RESULTS John Stanhope, CFO 10 February 2011
Telstra
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FINANCIAL RESULTS - REPORTED
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| $ Billions | 1H10 | 1H11 | % Growth | Guidance basis* |
On track versus guidance |
|---|---|---|---|---|---|
| Sales Revenue | 12.32 | 12.26 | -0.5% | -0.5% | ~~~~ |
| EBITDA | 5.32 | 4.58 | -13.9% | -12.5% | |
| EBIT | 3.13 | 2.38 | -24.1% | -21.8% | n/a |
| Attributable NPAT | 1.85 | 1.19 | -35.6% | -30.5% | n/a |
| Accrued Capex | 1.60 | 1.45 | -9.4% | ~~~~ | |
| Free Cash Flow Ordinary DPS (cents) |
2.62 14 |
2.02 14 |
-22.9% - |
-35.1% | ~~~~ |
*** Guidance excludes Octave impairment, gain / loss from the sale of businesses.**
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CONTINUING STRONG GROWTH IN CUSTOMER BASE FROM OUR STRATEGY
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| Product | 4Q10 | 1Q11 | 2Q11 | 1H11 |
|---|---|---|---|---|
| Net adds (‘000) | Total | |||
| Bundles | 141 | 220 | 200 | 420 |
| T-Box and T-Hub (sales) | 23 | 93 | 121 | 214 |
| Postpaid mobile handheld | 39 | 116 | 181 | 297 |
| Mobile broadband | 150 | 251 | 254 | 505 |
| Total mobile SIOs | 100 | 364 | 555 | 919 |
| Retail Fixed Broadband | 14 | 59 | 80 | 139 |
Bundles continue to gain traction and churn has improved
Strong demand for Telstra’s differentiated T-Box[®] and T-Hub[®] products
Strong mobile physicals driven by Next G™ network advantage and attractive offers
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ARPU TRENDS
MOBILE:
Handheld postpaid: FLATTISH
Smartphones & roaming offset more capped plans
Handheld prepaid : INCREASED
Increase in prepaid caps
Broadband: DECLINED
Growth in prepaid penetration & decline in pricing
Blended handheld: INCREASED
$50
FIXED:
Retail Broadband: FLATTISH
Shift to high data plans from low data plans
Shift to high speed plans from low speed plans
PSTN: DECLINED
Fixed usage declining as traffic migrates to mobile
BUNDLES: NET MIX REVENUE ACCRETIVE
New customers
Existing customers taking an additional product
H1 10 H2 10 H1 11 Lower churn from customer base accepting multi-product
discount
SALES REVENUE BY PRODUCT – MIX CHANGE CONTINUES
$5m -$182m
$153m +1%
+37% -18.7%
$12,323m
-$253m $50m -$49m Mobile growth offsetting
PSTN headwinds
$210m +13.4% $12,263m
-8.4% +6.5%
-0.5%
IP Access revenue +20%,
offset by migration from
legacy data products
+$9m -$3m
+1.2% -0.3%
Adv & Dir impacted by
Sydney Yellow Pages
print recognition change
to H2
1H10 PSTN Fixed IP & Mobiles Mobile Network Advertising CSLNW Other 1H11
Retail Data Services Hardware Applications &
Broadband Access & Services Directories
Other includes ISDN (-$16m), Other fixed internet (-$39m), Other fixed ($48m), Offshore content & online content (-$42m), TelstraClear (-$4m), Other offshore services (-$22m), Pay
TV ($39m) and Other (-$13m)
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RETAIL SEGMENTS
CONSUMER AND COUNTRYWIDE BUSINESS ENTERPRISE & GOVERNMENT
Sales Revenue Sales Revenue Sales Revenue
+1.9% +2.2% +1.3%
Focused on growing customer Revenue growth across all Mobile services revenue +11%
base from strategic investments product portfolios, except PSTN
Mobile Broadband revenue
Mobile SIOs +676k during half increased more than 20% IP Access Revenue +19%
Fixed Broadband SIOs +114k IP Access revenue +28% Expenses declined marginally
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INVESTMENT TO GROW CUSTOMER BASE DRIVING OPEX INCREASE
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Operating expenses Variable Costs as % Sales
Reported
% change
Opex 1H11
25.7%
Labour 1.1%
• Salary and associated costs -3.8%
• Redundancy 56.3%
DVCs 20.4%
• Cost of Goods Sold - Other 39.5%
• Cost of Goods Sold -Subsidies 44.2% 21.0% 20.9% 21.6%
Other Opex 8.2%
• Service Contracts & other Agreements 6.7% FY08 FY09 FY10 1H11
• General & Admin -5.5%
Operating Expenses 10.7% * Goods and Services Purchased / Sales
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Telstra
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UPDATE ON STRATEGIC OPEX INVESTMENTS
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Investor Day We will continue to invest in the
2010 1H11 customer base
DVC / COGS: maintain share,
grow share
~$450m ~$500m $153m increase in mobile hardware
- Mobiles (including subsidies & revenue partially offsets DVC spend
other COGS), Network Payments
New Products Growth
Any additional DVC spend is within
- T-Box, T-Hub, NAS, new product ~$230m ~$100m guidance
development, P&A
Project New (net outcome) ~$40m
- Redundancy, customer ~$90m
satisfaction, process simplification (net spend)
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EXPENSES – KEY DRIVERS
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Labour DVCs Other Expenses
Labour costs COGS– subsidies General Admin
+1% +44%
-5.5%
COGS +$410m: Domestic SC&A costs +6.7% due to higher
Salary and associated costs down
-3.5% subsidies +$90m, CSLNW costs for call centres, sales
subsidies +$50m, Other +$270m support and costs for Project New
Domestic full time staff declined General Admin expenses declined
by 1,187 during half Network payments: +$48m for 4 [th] consecutive half
Redundancy costs up +56% due Service Fees +$65m due to P&A +8% for half but ~10%
to Project New initiatives increased bundling of Foxtel below 1H08 and 1H09 levels
PayTV services
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Telstra
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PRODUCT PROFITABILITY*
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| EBITDA MARGIN | FY08 | FY09 | FY10 | 1H10 | 2H10 | 1H11 |
|---|---|---|---|---|---|---|
| Mobiles | 30% | 34% | 35% | 34% | 35% | 29% |
| Fixed Internet | 27% | 35% | 40% | 40% | 39% | 33% |
| PSTN | 61% | 59% | 60% | 59% | 60% | 59% |
| IP & Data | 55% | 57% | 62% | 61% | 64% | 61% |
| Sensis** | 51% | 53% | 57% | 50% | 63% | 41% |
| Total Telstra Group | 42.2% | 43.2% | 43.7% | 43.1% | 44.3% | 37.3% |
- Based on Telstra management estimates
** From FY09, Sensis EBITDA margins exclude China online businesses.
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CASHFLOW AND CAPEX
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Free Cash Flow Capex
$6.2b $5.9b
$4.9b
$4.4b $4.6b
$3.9b
1H10 1H08
$2.6b $2.3b 1H09
1H09 $2.0b 1H11 $2.1b 1H10 1H11
1H08 $1.9b $1.6b $1.5b
$1.3b
FY08 FY09 FY10 1H11 FY08 FY09 FY10 1H11
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Telstra
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FY11 GUIDANCE*
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| Measure | Target | Factors impacting 2H11 |
|---|---|---|
| Sales Revenue | Flattish | Growth in customer base to flow into financials |
| EBITDA | High single digit percentage decline |
Benefits from simplifying the business |
| Capex | 14% of sales | Recognition of Sydney Yellow Pages book |
| Free cashflow | $4.5 - $5.0 billion | Sequential fall in redundancy expense |
| Dividend | 28c fully franked | Cycling 2H10 CSLNW goodwill impairment |
*** Guidance assumes wholesale product price stability, no fiscal 2011 impairments to investments and excludes any proceeds from the sale of businesses or any impact from the cost of network restoration due to natural disasters**
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2011 HALF YEAR FINANCIAL RESULTS
John Stanhope, CFO
10 February 2011
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Telstra
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2011 HALF YEAR FINANCIAL RESULTS
David Thodey, CEO 10 February 2011
STRATEGY - FOUR MAJOR INITIATIVES
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1. IMPROVING CUSTOMER SERVICE 2. RETAIN AND GROW CUSTOMERS 3. SIMPLIFYING THE BUSINESS 4. NEW GROWTH BUSINESSES
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1. CUSTOMER SERVICE RESULTS
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Annualised Deactivation Rates
1H10 1H11
NEW INITIATIVES Postpaid 15.8% 9.7%
Handheld
IVR improvements
Retail Fixed
25.1% 16.4%
24/7 for sales and service Broadband
EARLY RESULTS
Weekend technician appointments PSTN 25.0% 22.0%
Free calls to Telstra key service
and support numbers
Dedicated move team for moving Customer Satisfaction
home Survey Results
Telstra Plus Premium Service
Remote access to CPE
Improved complaint management
standards +6%
+1.3%
FY10 1H11 FY11
Target
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2. RETAIN AND GROW CUSTOMERS
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Absolute Change in Mobile Revenue ($m)
400
300
Hardware revenue
growth is a leading
200 indicator of
services revenue
growth
100
0
2H06 1H07 2H07 1H08 2H08 1H09 2H09 1H10 2H10 1H11
-100
Services Hardware
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Telstra
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WINNING SHARE IN THE CONSUMER “BATTLEGROUND”
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Prepaid Handheld Services Postpaid Handheld PSTN & Fixed BB
Revenue Growth Net Customer Growth (‘000) Net Customer Growth (‘000)
+9.0% +221
+54
+6.9% 1H10 2H10
1H11
1H10 2H10 -103
2H10
1H11
1H10 -0.2% 1H11 -53 -23 -204
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3. SIMPLIFYING THE BUSINESS
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End-to-End Customer
Process Improvement
A New
New Lean
Sales & Service Customer
Operating
Channel Enhancements Focused
Model
Culture
Pricing Simplification
Third Party Spend & Productivity Improvement Program
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Telstra
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PROGRESS ON KEY LEAD STRATEGIC INDICATORS
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A. Customer satisfaction
Measure Target Progress s
1) Improve customer satisfaction 6% improvement year-on-year
2) Reduce TIO complaints 30% reduction year-on-year
3) First contact resolution 75% by 2013
B. Simplification
Measure Target
4) Improving productivity Retail productivity to increase 10% by 2013
5) Lower transaction costs 35% of transactions online by 2013
C. Customer growth
Measure Target
6) Fixed broadband share Maintain over 3 years
7) Wireless customer share Grow over 3 years
D. Growing the business
Measure Target
8) Percentage of revenue from NAS, media and Asia More than 20% by 2013
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4. GROWTH AREAS
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1. NAS
2. ASIA
3. MEDIA
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Telstra
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4. MAXIMISING THE NAS OPPORTUNITY
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IP Access Revenue Growth Unified Comms Revenue Growth
+20.1%
+28.3%
1H10 1H11 1H10 1H11
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4. DRIVING SHAREHOLDER VALUE FROM OUR ASIAN ASSETS 1. CSL MOMENTUM IMPROVING 2. REACH DEMERGER ANNOUNCED
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3. CHINA ASSETS
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4. GROWING OUR MEDIA BUSINESS
FOXTEL – Total Revenue SENSIS – Digital Growth
$1,078m 15m
+9% +31%
$989m
10m
1H10 1H11 1H10 1H11
T-Box Customers Every second in Australia:
104k Yellow Pages print is used 20 times
+4k per
week Yellow Pages digital is used twice
2k 1 click from a search engine to Yellow Pages Online
3 Yellow Pages advertisers appear on
Whereis.com
4 Yellow Pages advertisers appear on Bing Maps
2H10 1H11 (even more on Google Maps)
Monthly visits
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CONCLUSION
STRONG SALES MOMENTUM IN THE HALF
DELIVERY ON STRATEGY
FULL-YEAR GUIDANCE CONFIRMED
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Telstra
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2011 HALF YEAR FINANCIAL RESULTS
10 February 2011
APPENDIX
Telstra
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FINANCIAL RESULTS – ADJUSTED TO SHOW UNDERLYING PERFORMANCE
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ADJUSTMENTS
(1H11 impact compared to 1H10)
Sydney Yellow Pages
Revenue $83m
1H11 EBIT $71m
change
FX Changes
Sales Revenue 0.7% Revenue $69m
EBIT $3m
Total Revenue 0.2%
Octave Impairment
Operating Expenses 9.8%
1H11 $133m
EBITDA -11.1%
Gain/Loss on sale of businesses
EBITDA Margin (absolute) 38.1%
1H10 -$9m
EBIT -19.6% 1H11 $59m
Fair Value Adjustment
Attributable NPAT -24.9% 1H10 $31m loss
1H11 $111m loss
* Octave impairment impacted by FX rates
Includes SouFun, Keycorp, UK Voice and Universal Publishers
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DOMESTIC RETAIL PERFORMANCE*
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| Revenue Growth (%) | 1H10 | 2H10 | 1H11 |
|---|---|---|---|
| Sales Revenue | -1.5 | -0.3 | 1.9 |
| Mobile services | 4.8 | 7.4 | 6.9 |
| Fixed (ex Internet) | -6.0 | -8.4 | -7.5 |
| Fixed Internet | 0.7 | -1.4 | -1.0 |
| Operating Contribution Growth | -1.9 | -1.7 | -5.7 |
| Operating Contribution Margin (%) | 66.5 | 65.8 | 61.5 |
| Change (yoy) | -0.2pp | -1.0pp | -4.9pp |
| SIO net adds (‘000) | 1H10 | 2H10 | 1H11 |
| PSTN | -185 | -138 | -109 |
| Postpaid mobile | 169 | 278 | 511 |
| Retail Fixed broadband | -30 | 11 | 139 |
| * Prior period growth rates have been restated due to movement of global | business operations to Telstra International and the merging of Telstra Consumer and | ||
| Telstra Country Wide. |
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TELSTRA CONSUMER AND COUNTRY WIDE*
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| Revenue Growth (%) | 1H10 | 2H10 | 1H11 |
|---|---|---|---|
| Sales Revenue | -0.7 | -1.5 | 1.9 |
| Mobile services | 4.7 | 3.6 | 4.3 |
| Fixed (ex Internet) | -6.4 | -10.4 | -8.8 |
| Fixed Internet | 0.5 | -2.9 | -3.2 |
| Operating Contribution Growth | -2.5 | -6.1 | -14.3 |
| Operating Contribution Margin (%) | 58.7 | 56.2 | 49.4 |
| Change (yoy) | -1.0pp | -2.7pp | -9.3pp |
| SIO net adds (‘000) | 1H10 | 2H10 | 1H11 |
| PSTN | -149 | -102 | -60 |
| Postpaid mobile | -8 | 46 | 280 |
| Retail Fixed broadband | -45 | -1 | 114 |
| * Prior period growth rates have been restated due to the merging of Telstra Consumer and Telstra Countrywide, and the movement of customers between Telstra | |||
| Consumer and Country Wide and Telstra Business. |
TELSTRA BUSINESS*
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| Revenue Growth (%) | 1H10 | 2H10 | 1H11 |
|---|---|---|---|
| Sales Revenue | 0.7 | 3.2 | 2.2 |
| Mobile services | 4.9 | 12.3 | 9.9 |
| Fixed (ex Internet) | -4.4 | -5.5 | -7.0 |
| Fixed Internet | 6.1 | 4.1 | 3.7 |
| Operating Contribution Growth | -1.1 | 0.2 | 1.4 |
| Operating Contribution Margin (%) | 72.7 | 72.8 | 72.1 |
| Change (yoy) | -1.4pp | -2.2pp | -0.6pp |
| SIO net adds (‘000) | 1H10 | 2H10 | 1H11 |
| PSTN | -28 | -30 | -28 |
| Postpaid mobile | 113 | 112 | 101 |
| Retail Fixed broadband | 15 | 12 | 26 |
| * Prior period growth rates have been restated due to movement of customers between Telstra Consumer and Country Wide and Telstra Business. |
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TELSTRA ENTERPRISE & GOVERNMENT*
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| Revenue Growth (%) | 1H10 | 2H10 | 1H11 | |
|---|---|---|---|---|
| Sales Revenue | -5.8 | -1.4 | 1.3 | |
| Mobile services | 5.1 | 11.7 | 10.7 | |
| Fixed (ex Internet) | -7.5 | -6.7 | -4.3 | |
| IP & Data | 2.7 | 2.3 | 0.0 | |
| Operating Contribution Growth | -1.6 | 3.6 | 1.7 | |
| Operating Contribution Margin (%) | 77.3 | 78.6 | 77.5 | |
| Change (yoy) | 3.4pp | 3.8pp | 0.2pp | |
| SIO net adds (‘000) | 1H10 | 2H10 | 1H11 | |
| PSTN | -8 | -6 | -21 | |
| Postpaid mobile | 64 | 120 | 130 | |
| IP WAN | 12 | 1 | 4 | |
| IP MAN | 1.5 | 1.8 | 1.7 | |
| * Prior period growth rates have been restated due to global business operations | now being recorded in Telstra International. | |||
| 37 |
OFFSHORE PERFORMANCE
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| % change | 1H11 Reported |
1H11 Local Currency |
|---|---|---|
| CSL New World | ||
| • Total Income | 13% | 24% |
| • EBITDA contribution | -33% | -26% |
| TelstraClear | ||
| • Total Income | -1.5% | 1.8% |
| • EBITDA contribution | -18% | -16% |
| Chinese Online businesses (ex-SouFun) | ||
| • Total Income | -33% | -28% |
| Other Offshore Controlled Entities | ||
| • Services Revenue | -14.5% | n/a |
| Total Offshore | ||
| • Total Revenue (excluding SouFun) | -1.8% | n/a |
- Chinese online business results are from unaudited management accounts converted from local currency into A$.
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| MARKET SHARE* | |||||||
|---|---|---|---|---|---|---|---|
| Retail SIOs | 1H09 |
2H09 | 1H10 | 2H10 | 1H11 | ||
| Total Mobile | 41% | 41% | 41% | 39% | 41% | ||
| Fixed (ex Internet) | 75% | 75% | 75% | 74% | 74% | ||
| Fixed Retail Broadband | 47% | 45% | 44% | 44% | 45% | ||
| Revenue | 1H09 |
2H09 | 1H10 | 2H10 | 1H11 | ||
| Mobile | 43% | 42% | 42% | 42% | 42% | ||
| Fixed (ex Internet)** | 73% | 73% | 73% | 72% | 72% | ||
| Fixed Retail Broadband | 52% | 51% | 49% | 48% | 48% | ||
| *Based on Telstra management estimates, subject to competitor reporting. | |||||||
| ** Some prior period restatements of Fixed (ex Internet) revenue due to changes in | competitor reporting. |
INTEREST & FINANCIAL PARAMETERS
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INTEREST
FINANCIAL PARAMETERS
| 1H10 1H11 Change ($) Change (%) Net Borrowing Costs $491m $531m $40m 8.1% Other (incl IFRS adj) $29m $40m $11m n/m Net Finance Costs $520m $571m $51m 9.8% Avg. Borrowing Costs 6.05% 6.94% 0.89pp Net Debt (31 December) $15,240m $14,395m -$845m -5.5% Comfort Zones4 Actual (includes IFRS) Actual (adjusted for IFRS & other)*3 Debt Servicing 1.5 – 1.9x 1.57x 1.63x Gearing 50% to 70% 54.1% 56.0% Interest Cover2 >7x 8.61x 8.61x Debt Servicing = Net Debt/EBITDA Gearing = Net Debt/(Net Debt+Equity) Interest Cover = EBITDA/Net Int. Exp. |
|
|---|---|
-
*1 Net Borrowing Costs is Borrowing Costs less Finance Income
-
*2 Interest Cover - based on net interest costs and excludes impact of IFRS fair value adjustments, unwinding of discount on liabilities recognised at present value, interest capitalised and standby fees.
-
3 Actual (adjusted for IFRS) - adjusted figures representative of economic situation after removing fair value revaluations and other IFRS adjustments [4] Debt Servicing and Gearing comfort zones have been moderately tightened (Previously - Debt servicing 1.7 to 2.1; Gearing 55% to 75%).
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