TELSTRA GROUP LIMITED — Board/Management Information 2005

Aug 10, 2005

11 August 2005

The Manager

Company Announcements Office Australian Stock Exchange 4^th Floor, 20 Bridge Street SYDNEY NSW 2000

Office of the Company Secretary

Level 41 242 Exhibition Street MELBOURNE VIC 3000 AUSTRALIA

Telephone 03 9634 6400 Facsimile 03 9632 3215

ELECTRONIC LODGEMENT

Dear Sir or Madam

Telstra Chief Operations Officer Appointed

In accordance with the listing rules, I enclose an announcement for release to the market.

Yours sincerely

Pont brak

Douglas Gration Company Secretary

Telstra Corporation Limited ACN 051 775 556 ABN 33 051 775 556

11 August 2005

TELSTRA CHIEF OPERATIONS OFFICER APPOINTED

The Telstra Board today approved the appointment of Mr Greg Winn as Chief Operations Officer of Telstra Corporation.

Telstra Chief Executive officer Sol Trujillo said Mr Winn has more than 30 years experience in the telecommunications industry, with more than 10 years experience as a senior operations officer.

Mr Trujillo said: "This newly-created role is critical in driving improvement in our customer service delivery and in customer satisfaction and is the first major outcome of our ongoing strategic review of the business.

"The COO will have responsibility for all functions that are associated with the operations of Telstra's business. We are bringing together all the people involved in delivering the infrastructure, service and systems which support the customer experience."

Mr Trujillo also advised that Group Managing Director Telstra Technology Innovation and Product, Ted Pretty, had decided to leave the company on August 19.

"I sincerely regret Ted's decision and thank him for his considerable contribution during his eight years at Telstra. Ted has kindly agreed to make himself available to Greg for any support he may want over the next six months." he said.

Mr Trujillo said Michael Rocca will report to the COO and continue in his role of Group Managing Director Infrastructure Services and a member of the senior leadership team.

The new group under the COO, comprising about sixty per cent of Telstra's staff, will include:

• the networks (design, maintenance, repair and expansion of Telstra's networks for all retail and wholesale customers);

• Telstra's information technology (all infrastructure platforms and applications including operational support systems and billing support systems);
• all procurement-related activities, along with fleet and real estate;
• all aspects of fault resolution;
• all process improvement and productivity improvement activities;
• · all billing and credit management activities; and
• new infrastructure ventures activities.

Mr Winn will also assume responsibility on an interim basis for Human Resources, given the retirement of Group Managing Director Mr Bill Scales.

The new COO group will comprise the existing Infrastructure Services and Telstra Technology, Innovation and Product business units, along with Corporate Services, Credit Management, Human Resources, the Productivity and Billing Directorates, the teams responsible for technology solutions, billing and process elsewhere in the organisation, and Telstra Wholesale's New Ventures group.

Mr Trujillo said a new Program Office will be established and also report to the COO. Its mission will be to identify and prioritise opportunities for streamlining, implementing and co-ordinating all aspects of the company's operations in order to deliver the best possible customer service.

Mr Winn began his career at US West, the regional telecommunications company based in Denver, as an installer/repairman and rose through the ranks holding positions of increasing responsibility in network services, engineering, corporate finance, marketing and sales,

As Executive Vice President, Retail Markets, he was responsible for US West's largest retail marketing and sales group, comprising more than 13,000 employees and US\$8 billion in revenues. In that role, Mr Winn was responsible for market performance in the consumer, small business, large business, government and payphone segments.

As Executive Vice President, Operations & Technologies of US West, he established and led major initiatives to increase productivity through systems improvements - everything from central office operations and billing systems to fleet management systems.

In that role, he was responsible for 30,000 employees and an annual budget of more than US\$6 billion in capital and US\$3.2 billion in expense. His responsibilities included provisioning and maintenance, construction and engineering, central office operations, network reliability, advanced technologies, real estate management, fleet training, operations support and business controls.

His achievements included posting the best customer service results in five years, developing a "best-in-industry" employee training centre, reducing held orders from more than 18,000 a month to fewer than 400 a month, and deployment of a unique Centre for Customer Experience.

As US West's Vice President, Consumer Sales and Customer Service, he was the manager in charge of achieving substantial improvements in the telco's customer service and customer satisfaction metrics.

Telstra Corporation Limited ACN 051 775 556 ABN 33 051 775 556