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TELSTRA GROUP LIMITED Annual Report 2017

Aug 16, 2017

65927_rns_2017-08-16_4e485a4d-0d1c-4798-83c1-66d702969df1.pdf

Annual Report

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17 August 2017

The Manager

Market Announcements Office Australian Securities Exchange 4[th ] Floor, 20 Bridge Street SYDNEY NSW 2000

Office of the Company Secretary

Level 41 242 Exhibition Street MELBOURNE VIC 3000 AUSTRALIA

General Enquiries 08 8308 1721 Facsimile 03 8600 9800

ELECTRONIC LODGEMENT

Dear Sir or Madam

Telstra Corporation Limited - Financial results for the full year ended 30 June 2017 – CEO/CFO Analyst Briefing Presentation and Materials

In accordance with the Listing Rules, I enclose for immediate release to the market:

  • a) a presentation;

  • b) CEO and CFO speeches;

  • c) Telstra’s Full Year Results and Operations Review; and

  • d) financial and statistical tables.

Telstra will conduct an analyst briefing on the full year results from 9.15am AEST and a media briefing from 11.00am AEST. The briefings will be broadcast live by webcast at https://www.telstra.com.au/aboutus/investors/financial-information/financial-results

A transcript of the analyst briefing will be lodged with the ASX when available.

This announcement has been released simultaneously to the New Zealand Stock Exchange.

Yours faithfully

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Damien Coleman Company Secretary

Telstra Corporation Limited ACN 051 775 556 ABN 33 051 775 556

Full year 2017 results

17 August 2017

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Disclaimer

These presentations include certain forward-looking statements that are based on information and assumptions known to date and are subject to various risks and uncertainties. Actual results, performance or achievements could be significantly different from those expressed in, or implied by, these forward-looking statements. Such forward-looking statements are not guarantees of future performance and involve known and unknown risks, uncertainties and other factors, many of which are beyond the control of Telstra, which may cause actual results to differ materially from those expressed in the statements contained in these presentations. For example, the factors that are likely to affect the results of Telstra include general economic conditions in Australia; exchange rates; competition in the markets in which Telstra will operate; the inherent regulatory risks in the businesses of Telstra; the substantial technological changes taking place in the telecommunications industry; and the continuing growth in the data, internet, mobile and other telecommunications markets where Telstra will operate. A number of these factors are described in “Our material risks” section of our Operating and Financial Review (OFR) which is set out in Telstra’s financial results for the year ended 30 June 2017 which was lodged with the ASX on 17 August 2017 and available on Telstra’s Investor Centre website www.telstra.com/investor.

These presentations are not intended to (nor do they) constitute an offer or invitation by or on behalf of Telstra, its subsidiaries, or any other person to subscribe for, purchase or otherwise deal in any debt instrument or other securities, nor are they intended to be used for the purpose of or in connection with offers or invitations to subscribe for, purchase or otherwise deal in any debt instruments or other securities.

All forward-looking figures in this presentation are unaudited and based on A-IFRS. Certain figures may be subject to rounding differences.

All market share information in this presentation is based on management estimates based on internally available information unless otherwise indicated.

All amounts are in Australian Dollars unless otherwise stated.

nbn™, nbn co and other nbn™ logos and brands are trademarks of nbn co limited and used under licence.

The Spectrum device, and ™ are Trade marks of Telstra Corporation Limited and ® Registered trade mark of Telstra Corporation Limited. Other trademarks are the property of their respective owners.

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1

Full year 2017 results

Andrew Penn, Chief Executive Officer

Agenda Agenda
1. Introduction and FY17 results summary Andrew Penn
2. Progress on delivery of strategy Andrew Penn
3. Capital allocation review outcomes Andrew Penn
4. Results and capital allocation review details Warwick Bray
5. Q&A Andrew Penn, Warwick Bray

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2

Full year 2017 results | Headlines

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Reported Guidance basis [1] Guidance and ex-MTAS & FAD [2]
Total income [3] Total income [3] Total income [3]
$28.2 billion, +4.3% $28.2 billion, +4.3% $28.2 billion, +5.9%
Reported Guidance basis [1] Guidance and ex-MTAS & FAD [2]
EBITDA EBITDA EBITDA
$10.7 billion, +2.0% $11.2 billion, +4.5% $11.2 billion, +5.0%
Continuing operations Continuing operations Final dividend: 15.5cps
NPAT EPS [4] taking total dividend for FY17
$3.9 billion, +1.1% 32.5 cents, +2.8% to 31cps
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  1. This guidance assumed wholesale product price stability and no impairments to investments, and excluded any proceeds on the sale of businesses, mergers and acquisitions and purchase of spectrum. The guidance also assumed the nbn™ rollout was in accordance with the nbn Corporate Plan 2016. Capex to sales guidance excluded externally funded capex. Guidance excluded the Ooyala impairment in FY16 and restructuring costs in FY17.

  2. Guidance and ex-MTAS & FAD is on a guidance basis and adjusting FY16 for MTAS and FAD impacts of $408m sales revenue, $362m operating expenses and $46m EBITDA. Fixed Line Services FAD became effective on 1 November 2015, MTAS FAD became effective from 1 January 2016 and DTCS FAD became effective on 21 April 2016. 3. Total income excludes finance income.

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  1. Basic earnings per share from continuing and discontinued operations FY17 32.5 cents (FY16 47.4 cents).

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Full year 2017 results | Highlights

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Strong customer growth across
$5.2bn returned to Strategic NPS +6 points over last 6 months
key segments:
shareholders via (flat compared to June 2016);
dividends and Episode NPS +2 points over last 6 months • Domestic retail mobile
share buy-backs (+3 points compared to June 2016) +218,000 including 169,000
postpaid handheld
Mobile service revenue growth +0.7% in second half, • Domestic retail fixed broadband
EBITDA margin 43%, churn reduced +132,000
• Retail bundles +224,000
nbn™ market share [1] of 52% with 676,000 new nbn (88% of fixed data customer
connections base)
NAS income
growth of 30.6% Underlying core fixed
4G network now reaching
with 3pp costs declined 3.5%, or
99% of population
improvement in $244 million
EBITDA margin
We have delivered against our guidance and strategy in the context of a highly competitive and dynamic market
1. Excluding satellite.
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3

Our vision is to become a world class technology company that empowers people to connect

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1. Traditional worlds of technology and computing 2. Demand is growing, but value is captured at the
are converging layer of applications and services
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We are making good progress

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Innovation Simplified business Building capability for the future
Initiatives aimed at lifting the level of Refocused our strategy on new growth Creating new customer-inspired culture
innovation and adjacencies closer to the core and capabilities
Networks Applications and services Repositioning the Telstra brand
Completed key items in major network Delivering world-leading digital To create better ways to empower
resiliency and redundancy program experiences for our customers everyone to thrive in a connected world
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4

Our markets are evolving rapidly

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Regulatory and
Competitive dynamics Digital disruption Migration to nbn™
macro economics
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Further commitment to increased productivity

On productivity, we will do more, and we will do it faster:

  • We will bring forward the more than $1 billion net productivity target announced in November 2016 by one year, now delivering it by FY20

  • We will increase our target by $500 million and deliver more than $1.5 billion net productivity by FY22

  • We expect benefits will be achieved at a broadly consistent pace

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5

Strategic Investment Program

  • Investing up to $3 billion incremental capex to achieve a step change in customer experience

  • Total capex (including spectrum) over the 3 years to 30 June 2019 to exceed $15 billion

  • Financial benefit of >$500 million per annum realised by FY21

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Customer Experience
Networks for the future Digitisation
The New Generation Mobile Digital Experiences Digital Experiences
Network Leadership (Customer) (Employee)
Greater Network New Digital Ways of
Resilience Services Digital Platforms Working
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Network has been the focus of our early investment - $750m

Mobile Leadership

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  • 4GX rollout has been extended so that 89% of the Australian population now have access to double the speed of standard 4G

  • 2G network closed allowing the re-purposing of valuable spectrum and tower space for future technology

Networks for the future

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  • Core network foundations laid to support 5G with first trials in the Gold Coast in FY18

  • Launched Cat M1 IoT network to build on and grow our existing M2M business, soon to cover around 3m square kilometres

  • Delivered 1Tbps redundant optical links between Victoria and Tasmania using our next-gen optical infrastructure

Enhancing resiliency and redundancy

  • NextGen OSS launched enabling priority response to high-impact incidents

  • • Reduced the time taken to recover and reconnect services on our consumer wireless network by up to 90%

Delivering a quality video experience

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  • More than 83% of ADSL customers now have access to ADSL speeds that support a quality video experience

  • 63k more ADSL ports to support customers during nbn transition

  • • ~100k Voice over Wi-Fi calling customers making >600k Wi-Fi calls per week

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6

Capital allocation strategy review

In November 2016 we announced our intention to review our capital allocation strategy over a 6-12 month period

We said we would take into account:

  • nbn™ receipts

  • balance sheet structure and settings

  • longer term capex requirements post rollout of the nbn

  • • investment decisions including M&A criteria

  • returns to shareholders including dividends, buy-backs and other forms of returns

  • Since November we have been consulting with shareholders Overwhelming and consistent feedback to date from our shareholders highlights the importance of retaining a strong balance sheet through the nbn transition period and against the backdrop of a competitive operating environment Today, we are announcing where we are up to in the review Page 13

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Capital allocation strategy review – potential monetisation

Receipts from nbn™ include:

  • Recurring receipts for access to Telstra’s extensive infrastructure expected to grow to just under $1b p.a. by end of migration period

  • • One-off receipts of approximately $9b, after costs to connect If the potential transaction were to proceed, approximately 40% of our estimated total long term recurring nbn receipts will be monetised representing locked in receipts for fibre and exchanges to date

The scale of the potential transaction is approximately $5 - 5.5b[1]

Net proceeds would be used for ~$1b debt reduction with the balance used for a significant capital management program

  • The potential transaction is subject to a number of steps, approvals and consents from debt and equity investors and from the Commonwealth Government and nbn Co We are currently in discussions regarding these matters. We cannot yet confirm if they will be successfully concluded and we will update the market in due course

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1.It is anticipated Telstra would retain approximately 25% of the equity component of the transaction.
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7

Capital allocation strategy review – outcomes

Revised capital management framework supports

  • Maximising returns for shareholders

  • Maintaining financial strength

  • Retaining financial flexibility

New dividend policy

  • Fully-franked ordinary dividend set at 70-90% of ‘underlying earnings’[1,2,3]

  • Return in the order of 75% of future net one-off nbn™ receipts to shareholders via fully-franked special dividends over time[2,3]

  • FY18 total dividend expected at 22 cents per share including both ordinary and special[3 ] excluding any returns to shareholders from potential nbn monetisation transaction

  • 1.Underlying earnings is defined as NPAT from continuing operations excluding net one-off nbn receipts (as defined in footnote 2).

  • 2.“net one-off nbn receipts” is defined as net nbn one off Definitive Agreement receipts (consisting of PSAA, Infrastructure Ownership and Retraining) less nbn net cost to connect less tax.

  • 3.Return subject to no unexpected material events, assumes nbn™ rollout is broadly in accordance with the nbn Corporate Plan 2017 and receipt of associated one-offs, and is subject to Board discretion having regard to financial and market conditions, business needs and maintenance of financial strength and flexibility consistent with Telstra’s capital management framework.

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Summary

We delivered strong financial results consistent with guidance We have made good progress on our strategy and are strongly positioned for the future We are on track in the early stages of our transformation We have completed our capital allocation review

We are increasing our level of aspiration in relation to productivity and will deliver sooner

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8

Full year 2017 results

Warwick Bray, Chief Financial Officer

Agenda 1. Group results 2. Product performance 3. Expenses and productivity 4. Capital management 5. Guidance Page 18

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9

Group results – Income Statement

Group results – Income St Group results – Income St atemen t
Income Statement
FY16
FY17 GROWTH
(reported basis)
GROWTH
(guidance basis1)
GROWTH
(guidance and ex-MTAS &
FAD2)
Sales revenue3 $25.8b $25.9b 0.3% 0.3% 1.9%
Total income3 $27.1b $28.2b 4.3% 4.3% 5.9%
Operating expenses $16.6b $17.6b 5.8% 4.2% 6.5%
EBITDA $10.5b $10.7b 2.0% 4.5% 5.0%
Depreciation and amortisation $4.2b $4.4b 6.9%
EBIT $6.3b $6.2b -1.1%
Net finance costs $0.7b $0.6b -16.8%
Income tax expense $1.8b $1.8b 0.3%
NPAT from continuing operations $3.8b $3.9b 1.1%
Basic earnings per share (cents)4 31.6 32.5 2.8%
Profit from discontinued operations $2.0b - n/m
NPAT from continuing and discontinued operations $5.8b $3.9b -33.8%
DPS (cents) 31.0 31.0 -
Payout ratio4 98% 95% -3pp
1. This guidance assumed wholesale product price stability and no impairments to investments, and excluded any proceeds on th
the nbn™ rollout was in accordance with the nbn Corporate Plan 2016. Capex to sales guidance excluded externally funded ca
e sale of businesses, mergers and acquisitions and purchase of spectrum. The guidance also assumed
pex. Guidance excluded the Ooyala impairment in FY16 and restructuring costs in FY17.
  1. Guidance and ex-MTAS & FAD is on a guidance basis and adjusting FY16 for MTAS and FAD impacts of $408m sales revenue, $362m operating expenses and $46m EBITDA. Fixed Line Services FAD became effective on 1 November 2015, MTAS FAD became effective from 1 January 2016 and DTCS FAD became effective on 21 April 2016.

  2. Sales revenue excludes other revenue. Total income excludes finance income.

  3. Basic earnings per share and payout ratio from continuing operations. Basic earnings per share from continuing and discontinued operations FY17 32.5 cents (FY16 47.4 cents).

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Group results – Free cashflow

Group results – Free c Group results – Free c ashflow
FY16 FY17 GROWTH
EBITDA – reported basis $10.5b $10.7b $0.2b
Working capital movement1 -$0.6b -$0.6b -
Tax paid -$1.8b -$1.8b $0.1b
Capex (excluding spectrum) -$4.2b -$4.7b -$0.5b
Spectrum - -$0.6b -$0.6b
Net investments2 -$0.1b -$0.1b -
Free cashflow from Autohome $1.4b $0.3b -$1.1b
Other including non-cash EBITDA items3 $0.7b $0.4b -$0.4b
Free cashflow – reported basis $5.9b $3.5b -$2.4b
Less guidance adjustments4 -$1.1b $0.8b -$1.9b
Free cashflow – guidance basis $4.8b $4.3b -$0.5b

Free cashflow on a guidance basis reduced due to increased capex Working capital movement improved in FY17 due to introduction of mobile leasing, offset by increased nbn DA receipts and commercial works

Spectrum in FY17 included 2100Mhz renewal, new 1800Mhz regional licences and 900Mhz renewal

Free cashflow from Autohome included proceeds from the sale of Autohome and FY16 trading results before disposal

Other reduced due to lower non-cash adjustments for impairments Major guidance adjustments:

• FY17 spectrum, remaining Autohome and restructuring costs • FY16 Autohome and MTAS/FAD

  1. Working capital movement from operating activities.

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  1. Net investments including payments and proceeds from sale. Excluding Autohome and proceeds from sale of Property, Plant and Equipment.

  2. Other including interest received, non-cash EBITDA items (including impairments) and other items related to investing cash flows.

  3. Refer to FY17 Full year results and operations review - guidance versus reported results reconciliation.

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10

Income growth by product

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Recurring core $607m or 2.4% growth ex-MTAS & FAD [1]
0.8% growth reported
+$999m -$43m $28,205m
+4.3%
Reported
$27,050m -$408m +$83m -$351m -$114m +$79m +$789m -$12m +$133m basis
+5.9% ex-
MTAS &
FAD [2]
0.8% -5.1% -4.1% +20.4% +30.6% -0.8% +8.9% +130.1% -18.8%
(-2.6% incl. (-5.6% incl. (-4.7% incl.
MTAS) FAD) FAD)
FY16 MTAS & Mobile [3] Fixed [4] Data & Recurring NAS Global Other core [5] One-off nbn New FY17
Reported FAD [2] IP nbn DA connectivity DA and businesses [6] Reported
basis connection basis
1. Refer to supporting material slide “Product framework income” for FY16 and FY17 detailed income performance.
2. MTAS and FAD income impacts across mobile $356m, fixed $32m and data & IP $20m.
3. Mobile includes non sales revenue Go Mobile lease income FY17 $63m (FY16 nil).
4. Fixed excludes one-off nbn connection revenue FY17 $59m (FY16 $34m) and includes TUSOPA income FY17 $143m (FY16 $187m). nbn connection revenue included in one-off nbn DA and connection.
5. Other core includes distribution from Foxtel, media, nbn commercial works (sale of assets) and other miscellaneous income.
6. New businesses includes Telstra Health, Ooyala and Telstra Ventures.
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EBITDA growth by product

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Recurring core
3.2% or $332m decline
+$785m +$31m $11,195m -$516m
$10,711m ~-$300m $10,679m
~-$32m +4.5% +2.0%
Guidance Reported
basis basis
FY16 nbn Recurring Net one-off New FY17 Guidance FY17
Guidancebasis recurring impact [1] core ex-nbn [2] less nbnnbn DA businesses [3] Guidancebasis adjustments [4] Reportedbasis
net C2C
1. nbn recurring impact identified across fixed products and recurring nbn DA income. Other recurring nbn impacts not identified across remaining core (including data & IP).
2. Remaining core includes mobile, data & IP, NAS, global connectivity and other core (including distribution from Foxtel, media, nbn commercial works (sale of assets) and other miscellaneous income).
3. New businesses includes Telstra Health, Ooyala and Telstra Ventures.
4. Refer to FY17 Full year results and operations review - guidance versus reported results reconciliation. Guidance adjustments include restructuring costs and impairment.
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11

Product EBITDA performance

EBITDA
FY16
EBITDA
FY16
FY17 GROWTH GROWTH
Mobile $4,384m $4,319m -$65m
Fixed excl. nbn C2C1,2 $3,307m $2,960m -$347m
Recurring nbn DA $349m $420m $71m
Data & IP $1,752m $1,586m -$166m
NAS $142m $301m $159m
Global connectivity $265m $275m $10m
Other core3 $201m $207m $6m
Recurring core $10,400m $10,068m -$332m
Net one-off nbn DA less nbn net C2C2
New businesses4
$500m
-$189m
$1,285m $785m
$31m
-$158m
Guidance basis $10,711m $11,195m $484m
Less guidance adjustments5 -$246m -$516m -$270m
Reported basis $10,465m $10,679m $214m
  1. Fixed excludes one-off nbn connection revenue FY17 $59m (FY16 $34m) and includes TUSOPA income FY17 $143m (FY16 $187m).

  2. Fixed excludes nbn cost to connect (C2C) FY17 $418m (FY16 $218m). nbn C2C net of one-off connection revenue represented against “Net one-off nbn DA less nbn net C2C”.

  3. Other core includes distribution from Foxtel, media, nbn commercial works (sale of assets) and other miscellaneous income.

  4. New businesses includes Telstra Health, Ooyala and Telstra Ventures.

  5. Refer to FY17 Full year results and operations review - guidance versus reported results reconciliation. Guidance adjustments include restructuring costs and impairment.

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Product performance: Mobile

Mobile
FY16
Mobile
FY16
FY17 GROWTH
(on PCP & ex MTAS)
GROWTH
(on PCP & ex MTAS)
Revenue1 $10,438m $10,102m -3.2% 0.2%
Mobile services $8,362m $7,958m -4.8% -0.6%
- Postpaid handheld2 $5,447m $5,448m -
- Prepaid handheld $959m $1,013m 5.6%
- Mobile broadband2 $1,150m $992m -13.7%
- Machine to Machine $132m $146m 10.6%
- Other2,3 $674m $359m -46.7% 12.9%
Hardware $2,076m $2,144m 3.3%
EBITDA
Margin
$4,384m
42%
$4,319m
43%
-$65m
+1pp
-$71m
-1pp
Customers – retail 17.2m 17.5m 1.3%
Postpaid handheld ARPU ex. MRO2 $69.45 $67.70 -2.5%
Postpaid handheld ARPU inc. MRO2 $62.15 $60.71 -2.3%
Postpaid handheld churn2 10.5% 11.0% +0.5pp

Mobile revenue growth of 0.2% ex-MTAS. 2H17 mobile services revenue growth on PCP and sequentially (refer to next slide)

Retail mobile net adds of 218,000 , including 169,000 postpaid handheld net adds

Postpaid handheld revenue flat with 2H17 ARPU stabilising (refer to next slide)

Prepaid handheld revenue growth due to increased ARPU. Reduced unique users including 2G network closure impact

Mobile broadband revenue rate of decline improving (refer to next slide)

Hardware revenue growth due to higher handset Recommended Retail Prices (RRP)

EBITDA margin improvement against PCP excluding margin benefit from MTAS (+1.5pp) and one-off benefits in FY16

  1. Mobile excludes non sales revenue Go Mobile lease income FY17 $63m (FY16 nil). FY16 revenue restated to exclude $3m in other mobile revenue now included in global connectivity.

  2. Mobile revenue reclassifications across postpaid handheld, mobile broadband and other. Associated reclassifications across SIO, ARPU and churn. Refer to “FY16 Product Revenue and Physicals restatement” for detail. 3. Other includes wholesale resale, satellite and interconnection.

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12

Product performance: Mobile

Mobile
2H16
Mobile
2H16
Mobile
2H16
1H17 2H17 2H17 GROWTH
(2H17 on PCP)
GROWTH
(2H17 on 1H17)
Mobile services revenue $3,959m $3,971m $3,987m 0.7% 0.4%
- Postpaid handheld1 $2,713m $2,712m $2,736m 0.8% 0.9%
- Prepaid handheld $464m $502m $511m 10.1% 1.8%
- Mobile broadband1 $548m $514m $478m -12.8% -7.0%
- Machine to Machine $72m $68m $78m 8.3% 14.7%
- Other1,2 $162m $175m $184m 13.6% 5.1%
EBITDA $2,256m $2,065m $2,254m -$2m +$189m
Postpaid handheld ARPU ex. MRO1 $68.79 $67.88 $67.54 -1.8% -0.5%
Postpaid handheld ARPU inc. MRO1 $61.57 $60.80 $60.62 -1.5% -0.3%
Postpaid handheld churn1 10.7% 11.9% 10.6% -0.1pp -1.3pp
2H17 mobile services revenue growthacross
all categories excluding mobile broadband.
Mobile broadband rate of decline improving
2H17 postpaid handheld ARPU stabilising.
Consumer ARPU growth in FY17. Continued
growth in MMC offset by lower out of bundle
revenue
2H17 postpaid handheld churn reduction
against PCP and sequentially
  1. Mobile revenue reclassifications across postpaid handheld, mobile broadband and other. Associated reclassifications across SIO, ARPU and churn. Refer to “FY16 Product Revenue and Physicals restatement” for detail. 2. Other includes wholesale resale, satellite and interconnection.

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Product performance: Fixed

Fixed FY16 FY17 GROWTH
(on PCP & ex FAD)
GROWTH
(on PCP & ex FAD)
GROWTH
(on PCP & ex FAD)
Fixed data revenue growth of 1.9% ex-FAD
with 132,000 retail net adds including Belong,
Revenue1,2 $6,721m $6,407m -4.7% -4.2% partly offset by lower ARPU and wholesale
revenue
Fixed voice $3,437m $3,125m -9.1% -8.8% Single-digit retailfixed voice revenuedecline
Fixed data $2,513m $2,553m 1.6% 1.9% with continued focus on retention and
momentum from bundling
Other fixed2,3 $771m $729m -5.4% -4.0% Retail bundlescontinue to perform well, with
EBITDA – fixed voice $1,766m $1,490m -$276m 224,000 growth including from ‘Best Bundle
Ever’ and ‘Hottest Entertainment Bundle’
Margin 51% 48% -3pp
EBITDA – fixed data
Margin
$1,021m
41%
$799m
31%
-$222m
-10pp
88% of fixed data customers now on a
bundled plan
Net nbn cost to connect (C2C) $184m $359m $175m nbn connectionsgrew by 676,000 to
1,176,000 and a 52% market share (ex-
nbn network payments $179m $447m $268m satellite)
Fixed voice customers – retail
Fixed data customers – retail
5.7m
3.4m
5.4m
3.5m
-6.1%
3.9%
Registered customers onTelstra Air
increased by 0.9 million to over 2.0 million
Fixed margin declineincluding upfront costs
Fixed bundle customers – retail 2.7m 2.9m 8.2% in connecting our nbn customers and growing
network payments to nbn co. Fixed data
margin improved excluding impacts from nbn

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  1. Fixed revenue includes one-off nbn connection revenue FY17 $59m (FY16 $34m) and excludes non sales revenue income from TUSOPA FY17 $143m (FY16 $187m). TUSOPA income included in fixed EBITDA.

  2. FY16 revenue restated to exclude $308m other fixed revenue now included in global connectivity.

  3. Other fixed revenue includes intercarrier services, platinum services, payphones and customer premises equipment.

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13

Product performance: Data & IP

Data & IP FY16 FY17 GROWTH
(on PCP & ex FAD)
GROWTH
(on PCP & ex FAD)
Data & IP revenuedown 4.1% ex-FAD
reflecting customer wins in a declining market
Revenue1 $2,829m $2,695m -4.7% -4.1% and competitive pricing pressure
IP access $1,140m $1,132m -0.7% IP access declineincludes growth in IP MAN
customer connections offset by decreasing
ISDN $603m $540m -10.4% yield from competitive pressures
Other data & calling products $1,086m $1,023m -5.8% -4.0% IP MANrevenue up 1.6% due to continuing
EBITDA
Margin
IP MAN SIOs
$1,752m
62%
40k
$1,586m
59%
47k
-$166m
-3pp
17.5%
demand for IP value added services and
bandwidth upgrades, partly offset by
decreasing yield
ISDNdecline represents the customer
IP WAN SIOs 112k 109k -2.7% migration to IP access, NAS and nbn products
EBITDA margin impacted by yield trends in
the IP market and revenue decline

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1. FY16 revenue restated to exclude $960m data & IP revenue now included in global connectivity.
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Product performance: NAS

NAS
FY16
NAS
FY16
FY17 GROWTH
30.6%
10.3%
8.8%
50.2%
66.0%
21.0%
$159m
+3pp
11.7%
37.0%
NAS continued double digit revenue growth
across product categories and Business and
GES customer segments
Revenue1 $2,581m $3,370m
Managed network servicesgrowth reflects
higher annuity and professional services in
security services. Cognevo acquisition has
expanded our security platform and offering
Managed network services $602m $664m
Unified communications $811m $882m
Cloud services $249m $374m Unified communicationsannuity growth in
TIPT and contact solutions with significant
delivery milestones in 2H17
Industry solutions $752m $1,248m
Integrated services $167m $202m Cloudgrowth facilitated by consulting
professional services, key acquisitions and
growth in hardware sales
EBITDA
Margin
$142m
6%
$301m
9%
Industry solutionsgrowth due to increase in
nbn and other commercial works
NAS revenue by segment2
Business $652m $728m EBITDA margin improvementdue to ongoing
operational leverage, scalable standardised
offerings and a lower cost delivery model
GES $1,929m $2,642m

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  1. FY16 revenue restated to exclude $182m NAS revenue now included in global connectivity

  2. Business including Telstra Business and Telstra Consumer. GES including nbn commercial works (products and services) in Telstra Operations segment.

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14

Product performance: Global connectivity

Global connectivity
($ amounts in AUD)
FY16 FY17 GROWTH GROWTH
(in local currency)
GROWTH
(in local currency)
Revenue growth in local currencydue to
customers continuing to positively respond to
the increased scale and reach of the Telstra
Revenue1,2 $1,452m $1,435m -1.2% 4.4% product portfolio. Revenue growth impacted
by currency appreciation
Fixed $308m $303m -1.6% 4.9%
Fixed growthdue to acquisition of Wholesale
Data & IP $960m $939m -2.2% 2.4% voice customers
NAS and other $184m $193m 4.9% 13.4% Data & IP growthachieved in Internet and
Ethernet services for OTT customers
EBITDA
Margin
$265m
18%
$275m
19%
+$10m
+1pp
8.8% NASrevenue growth in managed services
and unified communications due to the launch
of additional offerings
Acquisition of Company85 in June 2017 to
further expand global services footprint.
Ongoing investment in network infrastructure
EBITDA improvement due to the continued
delivery of synergies and productivity

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  1. FY16 revenue restated to include global connectivity from across fixed, data & IP, NAS and other. 2. Global connectivity revenue excludes income including from the sale of assets FY17 $10m (FY16 $5m).

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Product performance: Media - Foxtel

Foxtel
($ amounts in AUD under Australian IFRS)
FY16
Foxtel
($ amounts in AUD under Australian IFRS)
FY16
FY17 GROWTH
-3.1%
-14.3%
-16.1%
-1.8%
+2.9pp
n/m
-5.5%
EBITDAlower due to lower revenue and
continued investment in programming,
particularly sports rights. Costs excluding
programming down 3%
Revenue $3,310m $3,206m
EBITDA1 $880m $754m Foxtel Play was relaunched asFoxtel Nowin
June 2017
Broadcast3 and Now subscribers were flat
year-on-year and grew 3% in 2H17 on 1H17
EBIT1 $558m $468m
Total subscribers2 2,827k 2,776k
Broadcast churnhigher in FY17 due to
increased use of no fixed-term contract offers
in FY16. Churn improved to a more
normalised level of 13.3% in the last quarter
Broadcast churn 12.2% 15.1%
Receipts in Telstra’s books4
Lowerdistributionsdue to focus on debt
management
Lowercable access revenuedue to lower
access rate
Distribution received $37m -
Cable access revenue $110m $104m
  1. Excludes unusual cost items (FY16 $17m; FY17 $13m), share of profits/(losses) from associates excluding Ten (FY16 ($8m); FY17 $5m), impairment associated with the acquisition and dissolution of Presto, and impact of Ten network.

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  1. Total subscribers in FY16 restated to exclude Presto paying subscribers. Presto was closed on 31 January 2017.

  2. Broadcast subscribers represent active residential subscribers receiving the Foxtel service via cable/satellite and a connected set-top-box (excluding Foxtel on T-Box).

  3. Excludes interest received and Telstra Wholesale revenue received from Foxtel.

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15

Product performance: Media

Media FY16 FY17 GROWTH Telstra Media delivers world class content
experiencesto differentiate and add value to
Revenue1 $864m $935m 8.2% our core products
Foxtel from Telstra $719m $777m 8.1% Strong revenue growth due to performance of
both Foxtel from Telstra and Telstra TV.
Foxtel from Telstra revenue growth due to
Other $145m $158m 9.0% 57,000 subscriber additions
Foxtel from Telstra subscribers 751k 808k 7.6% 827,000 Telstra TV devicesnow in market.
Telstra TV continues its strong growth
Telstra TV devices in market2 277k 827k 198.6%
Sports Live Pass users3 371k 1,331k 258.8% Sports Live Pass users increased
significantly across AFL, NRL and Netball.
Almost all users receive the service as part of
their mobile subscription

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1. Total media revenue excludes cable access revenue and distribution received from Foxtel.
2. Telstra TV devices in market is defined as cumulative completed sales. FY16 previously disclosed as cumulative landed sales based on orders.
3. Sport Live Pass users that have activated an AFL, NRL or Netball Live Pass.
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nbn DA income and commercial works

nbn DA Income FY16 FY17 GROWTH GROWTH Strong growth in one-off PSAA and
Infrastructure Services Agreement (ISA)
receiptsin line with the progress of the nbn
Income $1,350m $2,533m 87.6% rollout.
Commonwealth agreements and other
Govt. policy commitments1
$204m $161m -21.1% Decrease in receipts from the
Commonwealth agreementsdue to timing
Recurring ISA: duct, rack and backhaul2 $387m $466m 20.4% Increase inrecurring ISAdue to the nbn
rollout
nbn commercial works – sale of assets3 $42m $216m n/m Sale of assetsrevenue related to HFC and
One-off nbn DA $717m $1,690m 135.7% cost recovery
nbn commercial works – products and
- ISA: Ownership receipts2 $214m $442m 106.5% servicesrevenue provided through contracts
outside of nbn DA including:
- PSAA5 $503m $1,248m 148.1%
HFC Delivery Agreement

Copper Sub-Loop (CSL) Maintenance
nbn commercial works – products and
services3,4
$233m $682m 192.7% Services Agreement and Operations and
Maintenance Master Agreement

Network planning and design
  1. $143m (FY16 $187m). TUSOPA is run by Department of Communications and the Arts and the income is net of the levy paid.

  2. Infrastructure Services Agreement (ISA) included in Telstra Wholesale segment. Recurring ISA included as other sales revenue. One-off ISA included as other income, including ownership receipts for assets transferred under the nbn Definitive Agreement (DA).

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  1. nbn commercial works revenue included in the Telstra Operations segment.

  2. nbn commercial works – products and services revenue is recognised as NAS sales revenue.

  3. This includes income from nbn disconnection fees (Per Subscriber Address Amount (PSAA)) included as other income and recognised in “All other” segment.

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16

Operating expenses

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Core fixed costs – underlying
Ahead of run rate required for $1b productivity cost target
with underlying core fixed decline of $244m or 3.5%
+$516m $17,558m
+$466m -$244m
-$68m $17,042m
+$214m
+$320m
$16,354m
nbnincrease in Including $268maccess NAS revenueSupporting increased $789m of -3.5% Guidance +4.2%basis Reported +5.8%basis
payments
FY16 Core sales One-off Core fixed Core fixed New FY17 Guidance FY17
Guidancebasis [1] costs [2] less nbnnbn DA costs – NAS labour and underlyingcosts – businesses [4] Guidancebasis [1] adjustments [5] Reportedbasis [1]
C2C corporate [3]
1. Refer to supporting material slide “Product framework operating expenses” for FY16 and FY17 detailed operating expense performance.
2. Core sales costs excludes goods and services purchased associated with new businesses and nbn cost to connect (C2C).
3. NAS labour and corporate costs include significant transactions and events associated with NAS commercial works and labour, global connectivity costs including FX, Go Mobile lease costs and bond rate impacts.
4. New businesses includes Telstra Health, Ooyala and Telstra Ventures.
5. Refer to FY17 Full year results and operations review - guidance versus reported results reconciliation. Guidance adjustments include restructuring costs and impairment.
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Further commitment to increased productivity

  • On productivity, we will do more, and we will do it faster: • We will bring forward the more than $1 billion net productivity target announced in November 2016 by one year, now delivering it by FY20

  • • We will increase our target by $500 million and deliver more than $1.5 billion net productivity by FY22

  • • We expect benefits will be achieved at a broadly consistent pace

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17

Capital position

Capital position Capital position Capital position Capital position Capital position Capital position
Measure
FY16
1H17 Page 35
Gross debtremains largely flat due to FY17
maturities of term debt being offset by debt
issuance
Net debtincreased as cash and cash
equivalents in FY16 included proceeds from
the sale of Autohome. FY17 decrease reflects
share buy backs and increased capital
expenditure
Reduction inaverage gross borrowing
costsreflects the ongoing benefit of
successful recent debt issuance at low
historical interest rates and the favourable
impact from lower floating interest rates on
our variable rate debt
Financial parameters remain within our
comfort zones
luding capitalised interest).
ex excludes externally funded capex.
Gross debt1 $16.0b $16.0b
Cash and cash equivalents $3.6b $1.2b
Net debt $12.5b $14.8b
Average gross borrowing costs2 5.6% 5.4%
Average debt maturity (years) 4.8 4.3
Financial parameters3 Comfort Zones
Debt servicing 1.3 - 1.8x 1.2x 1.4x
Gearing 50% to 70% 43.9% 50.4%
Interest cover >7x 13.0x 14.7x
Ratios
Capex to sales4 15.2% 16.0%
ROE5 25.7% 23.6%
ROIC6 15.3% 13.7%

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Updated Capital Management Framework
FISCAL DISCIPLINE
1 2 3
MAXIMISING MAINTAINING RETAIN
RETURNS FOR FINANCIAL FINANCIAL
SHAREHOLDERS STRENGTH FLEXIBILITY
1. We remain committed to retain balance sheet settings consistent with an A band credit rating
2. Pay fully-franked ordinary dividend of 70-90% of underlying earnings [1,2]
3. Target capex/sales ratio of ~14% excluding spectrum from FY20 [4,5]
4. Maintain flexibility for portfolio management and to make strategic investments
Return in the order of 75% of net one-off nbn™receipts to shareholders over time via fully-franked special dividends [2,3]
Capex/sales ratio [4,5] of ~18% in FY18 and FY19
1. Underlying earnings is defined as NPAT from continuing operations excluding net one-off nbn receipts (as defined in footnote 2).
2. “net one-off nbn receipts” is defined as net nbn one off Definitive Agreement receipts (consisting of PSAA, Infrastructure Ownership and Retraining) less nbn net cost to connect less tax.
3. Return subject to no unexpected material events, assumes nbn™ rollout is broadly in accordance with the nbn Corporate Plan 2017 and receipt of associated one-offs, and is subject to Board discretion having regard
to financial and market conditions, business needs and maintenance of financial strength and flexibility consistent with Telstra’s capital management framework.
4. Capex excludes expenditure on spectrum, measured on an accrued basis. Capex excludes externally funded capex.
5. This guidance assumes wholesale product price stability and no impairments to investments, and excludes any proceeds on the sale of businesses, mergers and acquisitions and purchase of spectrum. The guidance
also assumes the nbn™ rollout is broadly in accordance with the nbn Corporate Plan 2017. Page 36
OBJECTIVES
PRINCIPLES
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18

Dividend policy: Historical practice

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Historically high payout ratio Historical Telstra reported payout ratio
Returned $13.5b in FY15 - FY17 through ordinary dividends
and buybacks
93% 86% 91% 98% 95%
Our future policy needs to balance:
• Maximising returns to shareholders
• Maintaining financial strength FY13 FY14 FY15 FY16 FY17
• Retaining financial flexibility
FY17 dividend maintained at 31c for shareholders
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New dividend policy

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Ordinary dividend
• Fully franked FY17 EPS, FY17 DPS, New policy
• 70-90% of underlying earnings [1,2,3] from FY18 Net one-off NBN 'Underlying EPS'
32.5c 31c
Special dividend 7.6c
• Return in the order of 75% of future net one-off nbn receipts over 75%
time [2,3] 95% payout
• Practically all net one-offs received to date (~$1.5b) have already 25.0c payout 70-90%
been returned to shareholders given historical high payout ratio payout
• Pool of net one-off receipts net of cost to connect and tax from 1 July
2017 until end of nbn™ migration forecast at ~$4b (including $1.40b FY17 EPS FY17 dividend New dividend
to $1.75b in FY18 [4] ) policy
FY18 dividend
• Expected at 22 cents per share fully-franked including both ordinary and special [3]
1. Underlying earnings is defined as NPAT from continuing operations excluding net one-off nbn receipts (as defined in footnote 2).
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  1. “net one-off nbn receipts” is defined as net nbn one off Definitive Agreement receipts (consisting of PSAA, Infrastructure Ownership and Retraining) less nbn net cost to connect less tax. 3. Return subject to no unexpected material events, assumes nbn™ rollout is broadly in accordance with the nbn Corporate Plan 2017 and receipt of associated one-offs, and is subject to Board discretion having regard to financial and market conditions, business needs and maintenance of financial strength and flexibility consistent with Telstra’s capital management framework.

  2. Refer to FY18 Guidance.

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19

FY18 guidance[1]

FY18 guidance1 FY18 guidance1
Measure
FY17
FY18
GUIDANCE
Total income $28.2b $28.3b to $30.2b
EBITDA $10.7b $10.7b to $11.2b
Net one-off nbn DA receipts less nbn net C2C $1.3b $2.0b to $2.5b
Capex $4.6b $4.4b to $4.8b
Free cashflow $4.3b $4.4b to $4.9b

1.This guidance assumes wholesale product price stability and no impairments to investments, and excludes any proceeds on the sale of businesses, mergers and acquisitions and purchase of spectrum. The guidance also assumes the nbn™ rollout is broadly in accordance with the nbn Corporate Plan 2017. Capex excludes externally funded capex.

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Q&A

20

Supporting material

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1. Product framework - income
2. Product framework - operating expenses
3. Operating expenses
4. Business unit results
Page 41
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Product framework - income
Income
FY16
FY17
GROWTH
GROWTH
GROWTH
(ex-MTAS & FAD1)
Product framework - income
Income
FY16
FY17
GROWTH
GROWTH
GROWTH
(ex-MTAS & FAD1)
Product framework - income
Income
FY16
FY17
GROWTH
GROWTH
GROWTH
(ex-MTAS & FAD1)
Product framework - income
Income
FY16
FY17
GROWTH
GROWTH
GROWTH
(ex-MTAS & FAD1)
Product framework - income
Income
FY16
FY17
GROWTH
GROWTH
GROWTH
(ex-MTAS & FAD1)
Product framework - income
Income
FY16
FY17
GROWTH
GROWTH
GROWTH
(ex-MTAS & FAD1)
FY17 GROWTH GROWTH GROWTH
(ex-MTAS & FAD1)
Mobile2 $10,438m $10,165m -$273m -2.6% 0.8%
Fixed excl. nbn connection3 $6,874m $6,491m -$383m -5.6% -5.1%
Recurring nbn DA $387m $466m $79m 20.4%
Data & IP $2,829m $2,695m -$134m -4.7% -4.1%
NAS $2,581m $3,370m $789m 30.6%
Global connectivity $1,457m $1,445m -$12m -0.8%
Other core4 $1,487m $1,620m $133m 8.9%
Recurring core $26,053m $26,252m $199m 0.8% 2.4%
One-off nbn DA receipts and nbn connection $768m $1,767m $999m 130.1%
New businesses5 $229m $186m -$43m -18.8%
Guidance and Reported basis $27,050m $28,205m $1,155m 4.3% 5.9%
  1. Growth ex-MTAS & FAD is adjusting 1H16 for MTAS and FAD impacts across mobile $356m, fixed $32m and data & IP $20m.

  2. Mobile includes non sales revenue Go Mobile lease income FY17 $63m (FY16 nil).

  3. Fixed excludes one-off nbn connection revenue FY17 $59m (FY16 $34m) and includes TUSOPA income FY17 $143m (FY16 $187m).

  4. Other core includes distribution from Foxtel, media, nbn commercial works (sale of assets) and other miscellaneous income.

  5. New businesses includes Telstra Health, Ooyala and Telstra Ventures.

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21

Product framework - operating expenses

Product framework - operating expenses Product framework - operating expenses Product framework - operating expenses Product framework - operating expenses Product framework - operating expenses Product framework - operating expenses Product framework - operating expenses
Operating expenses
FY16
FY17 GROWTH GROWTH GROWTH
(ex-MTAS & FAD1)
Mobile $6,054m $5,846m -$208m -3.4%
Fixed excl. nbn C2C2 $3,567m $3,531m -$36m -1.0%
Recurring nbn DA $38m $46m $8m 21.1%
Data & IP $1,077m $1,109m $32m 3.0%
NAS $2,439m $3,069m $630m 25.8%
Global connectivity $1,192m $1,174m -$18m -1.5%
Other core3 $1,308m $1,442m $134m 10.2%
Recurring core $15,675m $16,217m $542m 3.5%
One-off nbn DA and nbn C2C $268m $482m $214m 79.9%
New businesses4 $411m $343m -$68m -16.5%
Guidance basis $16,354m $17,042m $688m 4.2%
Guidance adjustments5 $246m $516m $270m n/m
Reported basis $16,600m $17,558m $958m 5.8%
1. Growth ex-MTAS & FAD is adjusting FY16 for MTAS impacts in mobile $362m.
2. Fixed excludes nbn cost to connect (C2C) FY17 $418m (FY16 $218m). nbn C2C represented against “One-
3. Other core includes media and nbn commercial works (sale of assets).
4. New businesses includes Telstra Health, Ooyala and Telstra Ventures.
5. Refer to FY17 Full year results and operations review - guidance versus reported results reconciliation. Guid

Operating expenses

Operating expenses
FY16
Operating expenses
FY16
FY17 GROWTH
$320m
4.5%
$222m
2.6%
-$244m
-3.5%
$466m
30.0%
-$68m
-16.5%
$214m
79.9%
$688m
4.2%
$270m
n/m
$958m
5.8%
Core sales costsgrowth 10.1% net of
reduction from MTAS. Growth including
increased nbn access payments and variable
cost growth supporting revenue growth
Core sales costs1 $7,127m $7,447m $320m
Core fixed costs $8,548m $8,770m $222m
Ahead of run rate required for $1b
productivity cost target with underlying core
fixed decline of $244m or 3.5%
- Underlying $6,997m $6,753m -$244m
- NAS labour and corporate2 $1,551m $2,017m $466m
New businesses costsdeclined due to cost
management and appreciation in AUD
New businesses costs3 $411m $343m -$68m
One-off nbn DA and nbn C2C $268m $482m $214m Increasednbn cost to connect(C2C) due to
nbn rollout. Cost per connection reduced by
~18%
Guidance basis $16,354m
$17,042m
$688m
Guidance adjustments4 $246m $516m $270m
Reported basis $16,600m $17,558m $958m
  1. Core sales costs excludes goods and services purchased associated with new businesses and nbn cost to connect (C2C).

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  1. NAS labour and corporate costs include significant transactions and events associated with NAS commercial works and labour, global connectivity costs including FX, Go Mobile lease costs and bond rate impacts.

  2. New businesses includes Telstra Health, Ooyala and Telstra Ventures.

  3. Refer to FY17 Full year results and operations review - guidance versus reported results reconciliation. Guidance adjustments include restructuring costs and impairment.

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22

Business unit results

Income FY16 FY17 GROWTH
(reported basis)
GROWTH
(ex-MTAS & FAD2)
Consumer growth 0.8%ex-MTAS including
growth in postpaid handheld, prepaid
handheld and fixed broadband bundle
Telstra Retail $16.8b $16.5b -2.1% -0.2% revenue including media. Partly offset by
ongoing fixed voice decline and lower MBB
due to market shift to shared data plans
Consumer $12.0b $11.8b -1.4% 0.8% Business decline 2.6% ex-MTASincluding
lower mobile out of bundle revenue, an
increase in the proportion of BYO mobile
Business $4.8b $4.7b -3.9% -2.6% plans and ongoing fixed voice decline. NAS
growth of 11.5% including increased cloud
professional services
Global Enterprise and Services1 $6.2b $6.3b 1.6% 1.9% GES domestic growth 2.9% ex-MTAS
including double digit NAS growth. Industry
GES domestic $4.6b $4.7b 2.5% 2.9% ARPU declines across mobility and Data & IP.
Ongoing fixed voice decline
GES international 4.4%growth on a
GES international $1.7b $1.7b -0.1% -0.1% constant currency basis as customers
continue to respond positively to the
increased scale and reach of the Telstra
Telstra Wholesale $2.6b $2.8b 7.2% 9.7% product portfolio
Wholesalegrowth due to increased
Infrastructure Services Agreement ownership
receipts in line with nbn rollout
  1. Global Enterprise and Services (GES) includes $192m (FY16 $204m) of GES international inter-segment revenue treated as external expense in Telstra Retail and Telstra Wholesale. GES comparative restated to exclude Ooyala. 2. MTAS and FAD FY16 income impacts across Telstra Retail $328m (Consumer $262m; Business $66m), GES domestic $19m and Telstra Wholesale $61m.

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23

CEO & CFO SPEECH NOTES

TELSTRA FULL YEAR RESULTS 17 AUGUST 2017

ANDREW PENN – CEO

SLIDE 3 - Full Year 2017 Results

Thank you Peter.

Good morning and welcome to Telstra’s results announcement for the year ended 30 June 2017.

In addition to results this morning, we have a number of important matters to communicate. I therefore wanted to start by giving you a run through of how we will manage the morning’s proceedings.

SLIDE 4 - Agenda

In my presentation I will provide you with an overview of the financial results and other highlights for 2017.

I will then make some comments on the positive progress we are making in relation to the implementation of our strategy.

I will also comment on the progress we are making with the investment of up to $3b through our strategic program that we announced this time last year.

I will take you through the results of our review of capital allocation that we announced at last November’s investor day. This includes our plans in relation to the dividend, the NBN receipts and our Capital Management Framework.

Finally, I will provide a summary of my comments before handing over to Warwick. Warwick will take us through the financial results for 2017 and our Capital Management plans in more detail.

We will then open for questions.

SLIDE 5 – FY 2017 Results: Headlines

Turning then to our financial results for the year ended 30 June 2017.

2017 has been a strong year and we are pleased to have delivered against our guidance and strategy in the context of a highly competitive and dynamic market.

Total income on a reported and guidance basis was up 4.3% to $28.2b. Excluding the regulatory changes to MTAS and FAD, total income was up 5.9%.

EBITDA was up 2.0% to $10.7b on a reported basis and up 4.5% to $11.2b on a guidance basis. On a guidance basis, excluding regulatory changes to MTAS and FAD, EBITDA was up 5%.

Net profit after tax from continuing operations was up 1.1% to $3.9b.

Earnings per share was up 2.8% to 32.5 cents per share and the Board has declared a final dividend of 15.5 cents per share.

This brings the total dividend for the year to 31 cents per share.

SLIDE 6 - FY 2017 Results: Highlights

Turning to the other highlights:

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During the year we returned $5.2b to shareholders through dividends and via on and off market share buy backs.

As I said at the half year our number one objective is to improve the experience we provide our customers and I am pleased to confirm that is what we are doing. Both strategic and episode NPS recovered strongly in the second half, improving 6 points and 2 points respectively.

Mobiles also performed strongly.

Importantly, we saw a modest increase in mobile services revenues in the second half and a reduction in post-paid handheld churn. The mobiles EBITDA margin for the year remained strong at 43%.

We have seen continued customer growth across all key segments. New mobile services were up 218,000, including 169,000 post-paid handheld. Retail fixed broadband services were up 132,000 and retail bundles were up 224,000.

Almost 90% of our retail fixed broadband customers are now on a bundle. The proportion of those who are on an entertainment bundle grew more than 50% during the year and now represent onethird of all bundles.

We continue to make good progress in the NBN market and added 676,000 new NBN connections during the year taking our NBN market share, excluding satellite, to 52%.

Contrary to recent commentary, this has not been through significant price reductions. The pricing on our core plans remain unchanged over the last 12 months although there is no doubt competition has increased and we have enhanced the value in these plans.

Our Network Applications and Services business grew very strongly with income up over 30% to $3.3b. This was driven by major contract wins and renewals as well as growth in NBN commercial works.

Importantly we also delivered against our improvement target in the EBITDA margin for NAS of 3% points.

It has been a very strong year for our productivity efforts. We have reduced underlying core fixed costs by 3.5% or $244m. This is ahead of our target.

On top of this we delivered productivity in our new businesses where we have reduced costs by an additional $68m.

As you will hear later, we are today announcing an acceleration and an increase in our productivity program.

We further extended our mobile network during the year with over 2,200 mobile sites either built or upgraded to 4GX, while our standard 4G coverage was extended to 99% of the population.

Warwick will take us through more of the details in a moment. However, I now want to take the opportunity to comment on our broader strategic transformation and the results of our capital allocation review.

SLIDE 7 - Vision

2 years ago we announced our vision. Our Vision, to become a world class technology company that empowers people to connect.

I would like to remind us of the two really important reasons why this is our vision.

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Firstly, the traditional worlds of telecommunications and computing are converging, as are many other technologies. We are seeing technology innovation transform industries, transform businesses and transform the way in which we live our daily lives.

Driving this is the fact that there is virtually no technology innovation today that is not enabled by connectivity. In the future everything will be connected to everything.

Much of this innovation is being delivered through software based applications and services. These applications and services are providing transformational experiences for our customers.

Telstra is an organisation that has deep technology experience and capability in the field of network and electrical engineering. Indeed we are a world leader.

The applications and services on our network today require us to lift our capabilities in software engineering, data architecture and data science to the same level.

These capabilities are critical for us to ensure we can create, curate, build and deliver the best applications and services to our customers and to ensure the applications they want to use, work better on Telstra’s network than any other.

They are also critical because software is driving more deeply into the operations of the network through network function virtualisation and software defined networking.

The second reason for our vision is simple.

Technology innovation is driving very significant growth in data across the network and therefore growth in demand for all telecommunication operators globally. However, the bottom line is, the value that is being generated is overwhelmingly going to the layer of the applications and services.

In media for example, the improvements in the quality of telecommunications and increased capacity has enabled high definition video streaming to become a daily reality in our lives. New streaming services such as Netflix have benefited significantly from this while the Telco’s have not captured value to the same extent.

Our vision therefore is to play a more significant role in this part of the value chain as we are already doing successfully in our NAS business.

SLIDE 8 - Making Good Progress

The good news is, since the announcement of our vision two years ago, we have made very significant progress in transforming Telstra.

Since inception Telstra Ventures has invested more than $300m in 45 technology start-ups.

Muru-D, our accelerator has helped launch 77 new businesses.

We have become a more innovative company.

We have launched Telstra Labs, including software and hardware labs, Australia’s first open IoT lab, a 3D printing lab and collaboration areas for our partners and customers.

All of these initiatives have been material in increasing the level of innovation in the company. We were recently ranked No 1 for innovation in the ASX 100 by a considerable margin by the Australian Private and Venture Capital Association.

At the same time, we have taken steps to simplify the business. We have repositioned our strategy to focus on new growth and adjacencies close to the core. We have made significant investments in core infrastructure assets including Pacnet and other subsea cable investments.

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We have also made significant acquisitions in applications and services such as Company85 and Cognevo this year, and Kloud and Readify last financial year.

At the same time we have exited Autohome, capitalising on the significant value achieved in that business and returned this to shareholders through on and off market share buy-backs.

In addition to our M&A activity we are also organically building the new capabilities that we will need in the future.

We are shifting our software development teams to agile methodologies and we now have more than 100 teams actively using agile. We also have a strategic partnership with Pivotal, the leader in this methodology globally. We have a number of partnerships in big data and a team of more than 100 data experts.

In cyber, we have more than 500 cyber security experts and we will shortly be opening our new security operation centres in Melbourne and Sydney with others to follow internationally.

We continue to leverage key global partnerships with world leading technology companies including Google, Facebook, Apple, Microsoft, IBM, Cisco, Ericsson and Tesla.

In networks we have implemented a major program of work to improve resiliency and redundancy.

With over 8,600 mobile towers, more than 5,000 telephone exchanges, 200,000 switches and routers, around 240,000 kilometres of optical fibre cable and more than 400,000 kilometres of submarine cable, our network clearly represents a very significant set of assets.

The network will never be immune to the impact of natural disasters, physical damage and other events. However, we have substantially improved our ability to predict, pinpoint and fix issues thus improving redundancy and recovery times within the network.

In relation to digitally based products, applications and services, we are delivering some world leading digital experiences for our customers.

In conjunction with the new security operating centres I mentioned previously, we have a new dynamic security offering for enterprise customers addressing growing cyber security concerns.

We have also launched the Telstra programmable network for our enterprise customers which brings to life all of the major investments we are making in our core network technologies.

For our retail customers, we are seeing significant traction with the Netgear Nighthawk M1 mobile device which I showcased at our half year results in February. This is still one of the fastest mobile devices in the world capable of download speeds of up to 1 gigabit per second.

We have also launched our market leading Frontier modem, providing an integrated fixed and mobile capability for home broadband customers.

In media, Telstra TV has now reached almost 1m customers with very high NPS and strong activation and usage rates. This is transforming the media experience in the home and we are about to dial it up again.

I am excited to announce this morning the launch of the Telstra TV2.

From this one device our customers will have the unique experience of being able to ubiquitously search free to air TV, catch up TV, and streaming services including Foxtel Now, Netflix, Stan, Big Pond and others. An Australian first.

The Telstra TV mobile app that accompanies the device will also give users a linked experience at home or on the go. Telstra TV2 will personalise the experience for users based on each customer’s usage patterns.

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Similarly our NRL and AFL apps are the top sports Apps in the market with more than 1.4m users. A significant value component for our customers in our mobile plans.

Finally, through our brand 3.0 work we have successfully repositioned the Telstra brand. When asked about Telstra as a provider of world leading technology solutions, Telstra’s brand perception has increased 8%, 10% and 27% respectively in consumer, small / medium business and enterprise over the last 12 months.

We are already seen by many as Australia’s technology company.

SLIDE 9 - Our Markets Are Evolving Rapidly

Notwithstanding this significant progress, our markets are evolving rapidly.

The competitive dynamics have intensified. We are seeing new entrants in both mobile and fixed and pricing pressure in all sectors through price reductions, value enhancements and increased data allowances.

As a result and building on the success of Belong fixed in attracting new fixed broadband customers with simple no frills offers, we will be launching Belong Mobile in the price sensitive segment of the mobile market.

By 2020, it is estimated that the price sensitive segment could account for 25 - 30% of the total mobile market.

We will be providing more details shortly but we are excited about the opportunities available for Belong Mobile and believe it will be as successful as Belong in fixed.

Secondly, digital disruption is continuing to accelerate not just for us but also for our customers. This is impacting traditional business models and world leading digital experiences are changing customer expectations. It is critical we respond to this.

Thirdly, we are entering a very material period for the NBN. The rollout is accelerating. Since the build commenced more than 4 years ago, roughly 30% of homes in Australia have been connected. This number is expected to increase to 85% within 24 months.

This will clearly have a significant impact on the whole industry. It particularly effects Telstra as it essentially represents the re nationalisation of a material part of our business. We reported in May 2016, the expected negative effect of this on Telstra’s EBITDA will be in the range of $2 - 3b.

Given the latest outlook of NBN CVC charges, which we estimate will more than double over the coming years, we now expect the impact is likely to be at the top end of this range. In other words around $3bn.

These market dynamics confirm why our vision is the right vision. Why our strategy is the right strategy.

However, they also confirm why we must accelerate our transformation.

SLIDE 10 – Productivity

We are taking the opportunity today to announce an increase and acceleration in our productivity plans. We intend to do more and we intend to do it faster.

Firstly, we intend to bring forward our previously communicated $1b net productivity target by one year to FY20.

Secondly, we have increased our target by a further $500m in cost savings and we plan to deliver more than $1.5b in net productivity by FY22.

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As previously advised, we expect the benefits to accrue roughly equally over the life of the program. Warwick will take you through this in a bit more detail shortly.

SLIDE 11 - $3b Strategic Investment

It is against the background of these market dynamics that we also announced our intention to invest up to $3b over the next 3 years to achieve a further step change in our strategic positioning to deliver economic benefits of more than $500m of EBITDA by 2021 investment.

This is in addition to our usual capital spend and takes our expected total capital investment, including spectrum over the 3 years to 2019 to more than $15bn.

Let me repeat that, we expect our total capital investment including spectrum over the three years to 30 June 2019 to exceed $15bn.

The incremental $3bn is fundamentally focused on transforming the experience that we deliver our customers through investment in networks and the digitisation of our business.

SLIDE 12 - Network Has Been The Focus Of Early Investment

To date our investments have been predominantly directed to the network and we have invested $750m since November.

In mobiles we have rolled out 4GX to 89% of the population. This brings double the speed of standard 4G and firmly confirms Telstra’s mobile network as the fastest in Australia.

We have shut down the 2G network enabling us to re-farm valuable spectrum.

As you heard me say earlier, we have further enhanced resiliency and redundancy within the network and we are building the necessary resiliency to accommodate the 5x increase in data volumes we are anticipating over the coming years.

Critically, we are building the foundations for the next generation of network. This includes important foundational work in software defined networking and 5G.

We have rolled out our Next Gen OSS which is the layer of technology through which we operate the network. This new system provides the capabilities for a self-diagnostic, self-healing and selfoptimising network.

We are also rolling out CATM1 across our entire 4G network creating an IoT network covering 3m square kilometres of Australia. The internet of things is going to be a key area of technology innovation.

We already have more than 1.4m connected IoT devices in our machine-to-machine business and CATM1 will give us the platform for the significant growth we expect in IoT in the future.

Finally, we have commenced the rollout of our next gen optical fibre and transmission network. Tasmania was the first state to benefit from this upgrade.

This will increase Telstra’s network capacity to 1 Terabit per second and has already done so on each of Telstra’s two subsea cables running across the Bass Strait. We are already rolling this out to the rest of the country and there is future potential to increase this to 100 Terabits per second.

So not only do we have the largest, fastest and most reliable network we now also have the smartest.

SLIDE 13 - Capital Allocation Strategy Review

Notwithstanding these significant changes, our transformation cannot just be about our capabilities and our business model.

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It is also critical that we consider the right capital allocation approach. That is why in November 2016 we announced our intention to review this.

Over the last 9 months we have reviewed our balance sheet structure and settings. We have also reviewed our longer term capex requirements, investment decisions including M&A, returns to shareholders including dividends, buy-backs and other forms of returns and the best way to manage the receipts from the NBN.

We have consulted extensively with shareholders and other stakeholders during this review.

The overwhelming and consistent feedback from the consultation process has been to ensure that we are planning for the longer term and retaining financial flexibility.

This includes the importance of retaining a strong balance sheet through the NBN transition period and in light of the increased competitive dynamics and digital disruption that I mentioned earlier.

It is against this background I am pleased to announce where we are at in this review.

SLIDE 14 – NBN Monetisation

Firstly, let me remind you of the NBN arrangements. There are essentially two streams of payments to Telstra from the NBN.

Firstly, ongoing receipts for access to Telstra’s extensive infrastructure including our fibre, exchanges and ducts which will increase in line with the roll out of the NBN. These will eventually reach just short of $1b per annum on full migration.

Secondly, one off receipts of approximately $9b, net of the costs to connect. These receipts and the costs to connect are phased over the period of migration. They partly, but not fully compensate Telstra for giving up this aspect of our business to NBN.

As I mentioned earlier, the negative impact of the migration to nbn on Telstra is expected to be $3bn per annum after the infrastructure access receipts.

It is these infrastructure access receipts that we are seeking to potentially monetise and this is what we are updating the market on today. By monetise we essentially mean we would be bringing them forward from a cash perspective.

If we were to proceed with these plans, it would involve approximately 40% of the total receipts that are ultimately expected. This represents the already locked in receipts for fibre and exchanges.

The scale of the transaction is estimated to be in the range of $5 - $5.5bn with Telstra to retain some equity interest.

If the proposed transaction proceeds, our intention would be to use the proceeds to reduce debt by around $1bn, with the balance to support a capital management program to enhance shareholder returns, most likely through a series of on and off market buy-backs.

The proposed transaction is subject to a number of steps including approvals and consents from investors, the Government and NBN Co. We are currently in discussions regarding these approvals and consents. We cannot confirm whether they will be achieved but we will update the market in due course.

And I do need to be clear here, this is a complex transaction and whilst a considerable amount of work has been completed the approvals and consents are not routine and cannot be guaranteed.

SLIDE 15 – Capital Allocation Strategy Review

In addition to today’s update on the NBN receipts, we have also reviewed our capital management framework.

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The objective of this framework remains to optimise between maximising returns to shareholders, maintaining our financial strength and retaining financial flexibility. This is consistent with the feedback we received through the consultation process.

Warwick will take you through the key elements of the revised capital management framework shortly but one important element is a new dividend policy.

Recognising the strategic transition of the business and in meeting these objectives we are today announcing a new dividend policy that will move us away from a historical practice of paying out almost 100% of profits.

The new policy, which will commence after the payment of the final dividend for the 2017 financial year will be to pay a franked ordinary dividend of between 70 – 90% of underlying earnings. This is much more in line with our global peers and local large companies.

In addition to the ordinary dividend, we intend to return in the order of 75% of net one-off NBN receipts to shareholders via fully franked special dividends over time.

With the implementation of this new dividend policy, we anticipate the dividend in FY18 will be 22 cents per share including both ordinary and special.

We realise this is a material reduction from the historic level of our dividend reflecting the lower pay out ratio. We do not underestimate the impact of this on shareholders. It is for this reason we are providing advanced notice of this change and why the Board has maintained a 31 cents dividend this year.

These are important changes to Telstra’s approach to capital management and appropriate in the context of our strategic transformation.

This is about setting the business up for success in the future, giving ourselves the flexibility to invest and compete effectively in the future.

They also highlight the significant value in our core underlying telecommunications infrastructure as represented by the potential NBN monetisation opportunity.

SLIDE 16 – Summary

Let me summarise before handing over to Warwick.

Our FY17 results announced this morning demonstrate strong financial performance, delivery of guidance and our previous commitments to the market.

There are also a number of other key highlights from the year.

We continue to grow customer numbers and we are delivering strong performance in mobiles, NAS and productivity.

Our vision is the right vision and our strategy is the right strategy. We have progressed significantly over the last 2 years and we are strongly positioned for the future.

Notwithstanding this, markets are continuing to evolve rapidly and this is why we announced our strategic investment program of up to $3b to achieve a further step forward in our transformation.

We are on track in the early stages of this program and we have delivered important capabilities in the Networks for the Future.

We have completed our capital allocation review and we are updating the market this morning of our plans to potentially monetise certain NBN receipts, changes to capital management framework and a new dividend policy.

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Finally, we are increasing our level of aspiration in relation to productivity and we are delivering more productivity and we are delivering it sooner.

Before handing over to Warwick I would like to thank the whole of the team at Telstra for their hard work in delivering for our customers and shareholders.

I would now like to hand over to Warwick who will take you through the financial results and the results of the capital allocation review in more detail before returning to the stage for questions.

Thank you

WARWICK BRAY – CFO

SLIDE 17 – TELSTRA FULL YEAR RESULTS ANNOUNCEMENT 2017

Thank you Andy.

SLIDE 18 - AGENDA

The agenda is on the screen and …

SLIDE 19 – GROUP RESULTS – INCOME STATEMENT

… beginning with our FY17 group results which met guidance for income, EBITDA and capex. Free cash flow was just above.

On a reported and continuing operations basis:

  • Income was up 4.3%

  • EBITDA was up 2%

  • EBIT was down 1.1%

  • NPAT was up 1.1%; and

  • Basic EPS was up 2.8% to 32.5 cents.

From continuing and discontinued operations, NPAT decreased 33.8% due to the sale of Autohome in the prior year.

The Board has declared a fully franked final dividend for FY17 of 15.5 cents per share to bring the full year to 31.0 cents, the same as FY16.

Our payout ratio was 95%.

The reported numbers for FY17 include the effects of:

  • Restructuring costs, which reduced EBITDA by $439m

  • Impairment related to the Health group, which reduced EBITDA by $77m; and

  • The MTAS and FAD regulatory pricing decisions, which reduced income by $408m and reduced EBITDA by $46m.

On a guidance basis, income growth was the same as reported and EBITDA was up 4.5%.

And excluding the regulatory decisions:

  • Income was up 5.9%; and

  • EBITDA was up 5%.

Depreciation and amortisation has increased 6.9%. This was mostly due to increased capex and investment in business software assets with shorter useful lives.

Net finance costs decreased $119m or 16.8% mostly due to refinancing debt at lower rates and higher average cash balances. Interest income was also lower due to an accounting adjustment in the

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prior year. Net finance costs on an accounting basis were $154m lower than on a cash basis mostly due to capitalised interest and non-cash gains associated with our derivative hedge instruments.

Income tax was broadly flat. The effective tax rate on continuing operations was 31.4%. Income tax expense was about the same as cash tax paid.

We now move to free cash flow….

SLIDE 20 – GROUP RESULTS – FREE CASHFLOW

… which in FY17, on a guidance basis, was $4.3bn.

This was just above guidance due to better than expected working capital including from mobile leasing.

Free cashflow was down $511m on FY16 mostly due to increased capex associated with our strategic investment.

Our cash capex was $4.7bn, similar to accrued capex, and the capex to sales ratio was 17.8%.

Change in working capital reduced cash in FY16 and FY17.

FY17 working capital benefitted from the successful introduction of mobile leasing through our Go Mobile swap plans and initiatives such as faster retail electronic bill production.

These improvements were offset by increased nbn DA one-off receipts received quarterly in arrears, and increased inventory related to nbn commercial works.

The reported free cash flow includes the effect of:

  • Net M&A proceeds of $1.2b in FY16 and $140m in FY17, including from the sale of Autohome. This was the largest difference between reported cash in FY16 and FY17

  • Spectrum payments in FY17 of $625m; and

  • Outflows associated with restructuring costs in FY17 of $304m.

Turning now to income performance by product.

SLIDE 21 – INCOME GROWTH BY PRODUCT

We saw an increase in reported income of 4.3% to $28.2bn.

Our recurring core income increased 2.4% or $607m. Excluding the MTAS and FAD regulatory decisions:

  • Mobile was up $83m.

  • Fixed was down $351m.

  • Data and IP was down $114m.

  • Recurring nbn DA was up $79m.

  • NAS continued its double-digit rate of growth, up $789m or 30.6%.

  • Global connectivity was down $12m, but up 4.4% in constant currency.

  • Other core was up $133m, including nbn commercial works sale of assets.

Outside our recurring core income:

  • One-off nbn DA receipts and connection revenue were up $999m; and

  • New businesses was down $43m due to Ooyala where the focus is on consolidating operations.

Turning to product EBITDA performance.

SLIDE 22 – EBITDA GROWTH BY PRODUCT

Overall, we saw an increase in EBITDA on a guidance basis, up 4.5% to $11.195bn.

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Our recurring core was down $332m. The negative recurring influence of the nbn for this year was approximately $300m. The impact cumulatively since FY15 is now around $500m.

Given the latest outlook of nbn CVC charges, which we estimate will more than double over the coming years, we now expect the nbn impact is likely to be at the top end of the $2-3bn range. In other words around $3bn.

Outside recurring nbn impacts, the remaining core was down approximately $32m. We have seen some encouraging trends for stabilisation and we will go through this on the next slide.

One-off nbn DA EBITDA and nbn costs to connect were up $785m in line with the nbn rollout. This included $974m of increased one-off nbn DA income including retraining; partly offset by $175m of increased net nbn costs to connect and $14m of increased one-off DA costs.

New businesses EBITDA was up $31m excluding impairments.

Turning to recurring core product EBITDA performance.

SLIDE 23 – PRODUCT EBITDA PERFORMANCE

Starting from the bottom, the difference between the reported EBITDA of $10.679bn and the recurring core of $10.068bn, is the nbn one-off, new businesses and guidance adjustments.

Our recurring core EBITDA was down approximately $32m excluding the recurring impact from nbn. This included some encouraging trends.

  • Mobile was down $65m; however sequentially and on PCP, 2H17 mobile services revenue increased

  • NAS was up $159m, mostly offsetting the $166m decline in Data and IP; and

  • Global connectivity was up $10m, or 8.8% on a constant currency basis.

Turning now to the performance by product.

SLIDE 24 – PRODUCT PERFORMANCE MOBILE

Mobile revenue was up 0.2% excluding MTAS. We have seen some positive signs of mobile revenue and ARPU stabilisation across the last three halves. This can be seen on the next slide.

Postpaid handheld revenue growth was flat in FY17 due to stabilising ARPU and continued SIO momentum.

During the year we added 218,000 retail mobile services, including 169,000 postpaid handheld, to bring our total subscriber base to 17.5 million.

The mobile EBITDA margin increased 1 point to 43%. Mobile margins improved slightly on the prior year excluding the impact from MTAS, and a one-off roaming credit benefit of around $130m in FY16. The margin improvement included a favourable benefit in FY17 from reduced handset subsidies and introduction of mobile leasing.

Relative to the previous MTAS regime, our mobile EBITDA margin is up 3 percentage points which is a non-economic change.

Looking at some of the mobile trends on a halves basis.

SLIDE 25 - PRODUCT PERFORMANCE MOBILE

Mobile services revenue in 2H17 was up 0.7% on PCP and 0.4% sequentially. Growth was achieved across all mobile categories except for mobile broadband where the rate of decline has improved.

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Mobile EBITDA increased almost $200m sequentially in 2H17, due to revenue growth, mobile handset leasing and some seasonality.

Postpaid handheld ARPU excluding MRO has been stabilising, with 2H17 down 34 cents or 0.5% sequentially. The quality of revenue is improving due to customer migration to higher minimum monthly commitment plans.

By segment, postpaid handheld ARPU growth was achieved in consumer. Business and enterprise ARPU declined, however 2H17 Enterprise ARPU has grown sequentially.

Postpaid mobile churn continues to be low by international standards. Churn decreased to 10.6% in 2H17. Previously reported churn has been restated to exclude some EFTPOS SIOs that are now reported in Machine to Machine.

Prepaid handheld revenues increased 1.8% sequentially in 2H17 and 10.1% on PCP. Prepaid ARPU increased by $1.13 sequentially with increased recharge revenue.

Mobile broadband revenue fell 7.0% sequentially in 2H17 due to a decline in ARPU and prepaid unique users. This largely reflects the mix shift from old legacy plans to newer plans at a lower ARPU; and increased sharing of data through mobile handsets as mobile data inclusions have grown.

We expect that future mobile broadband SIOs will be impacted by churn of business companion plans as they reach end of contract. We currently have around 500k of these companion plans in mobile broadband which were offered as add-ons up to August 2016.

Machine to machine (M2M) revenue grew 14.7% sequentially in 2H17, with 250,000 M2M SIOs added in the year. We continue to see growth in M2M with new solutions being implemented in verticals such as logistics.

Our M2M business will benefit from our recently launched CAT M1 network on our 4GX network which meets the demands of Low Power Wide Area Internet of Things applications. Advantages include low cost, low power consumption, deep coverage, large numbers of connections, and high reliability of transmission. Cat-M1 will enhance LTE coverage for underground and in-building areas that challenge existing coverage capability.

Turning to fixed line.

SLIDE 26 – PRODUCT PERFORMANCE FIXED

Our fixed business offers simple, flexible, and high value bundles with unique inclusions like Telstra Air, Telstra TV, and more capable home internet devices.

Fixed data revenue grew 1.9% ex FAD. We added 132,000 retail subscribers, including through Belong.

The fixed voice revenue decline was contained to single-digits.

Our bundled products are performing well. We added 224,000 retail bundled customers during the year. 88% of our retail broadband customer base are now on a bundled plan, many of which are on our entertainment offers.

Demand for our nbn services continues. During the year we added 676,000 nbn connections bringing total nbn connections to 1.176m, and a 52% share ex-satellite.

The fixed voice margin fell by 3 points, and fixed data margin fell by 10 points. Fixed margins were negatively affected by one-off costs of connecting customers to the nbn, and the ongoing nbn network costs. Excluding nbn related items, the fixed data margin improved on PCP.

We continue to focus on reducing costs in our fixed portfolio by, for instance, developing digital platforms in sales and self-service functionality.

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Turning to data and IP.

SLIDE 27 – PRODUCT PERFORMANCE DATA & IP

Data & IP revenue declined 4.1% ex-FAD, reflecting customer wins in a highly competitive market.

We continued to perform well in the market with customers embracing our complementary NAS products; and Next IP network flexibility, scalability and security.

We are achieving volume and connection growth in IP access but IP access revenue declined 0.7%.

ISDN declined 10.4% due to accelerated migration to IP access, unified communications, fixed data and nbn products.

Our EBITDA margin of 59% was impacted by yield pressures in the IP market.

Turning to Network Applications and Services, or NAS.

SLIDE 28 - PRODUCT PERFORMANCE NAS

…which grew over 30% to approximately $3.4bn in revenue.

Managed network services grew 10.3%. Our cyber security offerings were a big part of this success. We have enhanced offerings as a result of the Bridgepoint, O2 and Cognevo acquisitions. Our recent acquisition of Company85 will help to bring those services to our international customers.

Unified communications increased 8.8% including annuity growth through increased IP telephony SIOs and across UC products.

Cloud revenue grew by 50.2% due to increased consulting professional services and acquisitions, including Readify and Kloud.

Industry Solutions growth of 66% was mostly due to increased commercial works including the NBN.

The NAS EBITDA margin improved 3 percentage points through scale, scalable standardised offerings, lower unit costs and a beneficial change in product mix.

Turning to global connectivity…

SLIDE 29 – PRODUCT PERFORMANCE GLOBAL CONNECTIVITY

…which consists of our enterprise business outside Australia and grew by 4.4% in local currency. Our customers have responded well to the scale, reach and low latency of the Telstra products.

The margin improved 1 point, with EBITDA up 8.8% in local currency. We have delivered one year ahead of schedule on the recurring annual synergy benefits of A$65m from our Pacnet acquisition.

Turning to media and firstly Foxtel …

SLIDE 30 – PRODUCT PERFORMANCE MEDIA – FOXTEL

… where revenue in the year decreased by 3.1% with a decline in total subscribers.

Foxtel closing broadcast and Foxtel Now subscribers were flat year-on-year and grew 3% in 2H17 on 1H17.

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Whilst FY17 broadcast churn was higher, the higher churn was mostly due to the use of no fixed-term contract offers in FY16. Churn improved to a more normalised level of 13.3% in the fourth quarter of FY17.

EBITDA decreased by 14.3% to $754m mostly due to lower revenue and continued investment in programming, including the new AFL contract.

There was no distribution received from Foxtel in the year and cable access revenue was down 5.5% to $104m.

Now, moving to media.

SLIDE 31 – PRODUCT PERFORMANCE MEDIA

Our media revenues increased 8.2% including growth in Foxtel from Telstra revenue of 8.1%.

Other media revenue grew 9% mostly due to the almost 200% increase in the number of Telstra TV devices in market to 827,000.

We saw an increase of over 250% to 1.3m customers who have activated our Sports Live Pass which includes AFL, NRL and Netball content. This service is included within our mobile subscription and can also be purchased by other customers. Almost all of the Live Pass users are Telstra mobile subscribers.

Turning to income from the nbn Definitive Agreements or “DA”.

SLIDE 32 – nbn DA and commercial works

This income grew to over $2.5bn, up 87.6%. This included strong growth from the PSAA and ISA ownership receipts which increased by 135.7% in line with the progress of the nbn.

Recurring ISA revenue from ducts, racks and backhaul was up 20.4% to $466m. These receipts reflect nbn co’s ongoing use of our infrastructure.

nbn commercial works income related to the sale of assets was $216m. We have separated this from ISA ownership receipts to provide additional clarity.

In addition to nbn DA income, we also received nbn commercial works revenue in NAS of $682m.

I will now turn to our expenses.

SLIDE 33 – OPERATING EXPENSES

We have delivered against our cost ambitions for the year, with a 3.5% reduction in underlying fixed costs.

On a reported basis, operating expenses increased 5.8% or $958m.

Excluding guidance adjustments and going through each of our cost categories in turn:

Our core sales costs increased $320m or 4.5%. Excluding the benefit from reduced interconnect costs due to MTAS, core sales costs grew by 10.1%. Growth included increased nbn access payments, sales costs associated with NAS and nbn commercial works. Our largest sales cost, mobile hardware, was about flat year on year and the hardware margin improved.

One-off nbn DA and costs to connect increased by $214m due to the increased pace of the nbn rollout. The average net nbn cost to connect per customer fell by around 18%.

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NAS labour and corporate expenses increased by $466m. This included increased nbn commercial works, and increased NAS labour on large contracts. This cost growth supported $789m of increased NAS revenue.

Our underlying core fixed costs declined $244m or 3.5%, exceeding the run rate required for our more than $1b productivity target. This means that the results of our cost productivity programmes more than offset inflation and reinvestment.

New businesses costs also declined by $68m due to cost management and FX impacts.

SLIDE 34 - PRODUCTIVITY

Turning to our increased productivity commitment.

Our FY17 performance demonstrates that we are delivering ahead of our more than $1b net productivity target.

As mentioned by Andy earlier, today we are announcing we will do more on productivity and we will do this faster.

We will bring forward by one year our more than $1bn net productivity target announced November 2016 to deliver it by 2020. We are also announcing an increase in our target by $500m to deliver more than $1.5bn net productivity by FY22.

Our increased cost out targets offset one half of the top end of the $2-3b negative impact of the nbn.

We will deliver increased productivity targets through a continued focus on productivity that is achieved through better customer outcomes.

For example, through working with our assurance partners we have increased first call resolution and achieved a 4% reduction in relevant truck rolls.

Turning to our capital position.

SLIDE 35 – CAPITAL POSITION

Our balance sheet remains strong.

Gross debt remained largely flat due to FY17 maturities of term debt being offset by debt issuance.

In FY17, cash and cash equivalents decreased, and net debt increased, mostly reflecting the buybacks and increased capital expenditure. Our closing FY16 cash included the proceeds from the sale of Autohome.

Our average gross borrowing costs reduced to 5.1% and debt maturity was 4.5 years.

Gearing increased to 51.2% as cash received in FY16 from the sale of Autohome was used to fund the capital management program and strategic capex.

Our financial parameters remain within our comfort zones.

Return on Equity and Return on Invested Capital decreased slightly over the year and remain well above our costs of capital. Our future ratios will continue to be influenced by the changing mix in our major products as well as reduced profitability in our fixed business.

We have changed our definition of ROIC from NPAT divided by invested capital to the more commonly used net operating profit after tax (NOPAT) divided by invested capital. This change increased our reported FY16 ROIC by approximately 1.7 percentage points.

Turning to the outcomes of the capital allocation review.

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SLIDE 36 – UPDATED CAPITAL MANAGEMENT FRAMEWORK

We began this review in November in the context of changes to our company and industry, including the long and short term impacts of the nbn.

We have updated our capital management framework to be appropriate for that context and to provide clarity around how we will allocate capital.

The objectives are aimed at maintaining our fiscal discipline and are unchanged. They are maximising returns for our shareholders, maintaining financial strength and retaining financial flexibility for investment.

These objectives are supported by four principles that provide the structure and definition for what this means at a practical level. I will talk through 1, 3 & 4 and then 2 on the next page.

Firstly, we re-affirm our commitment to maintain balance sheet settings consistent with an A band credit rating.

Our balance sheet comfort zones remain unchanged.

Principle 3 is Target capex/sales ratio of ~14% excluding spectrum from FY20.

At our FY16 results, we outlined an increase in our capex to sales ratio (ex spectrum) to approximately 18% across FY17-19.

After FY19 we expect to be back at approximately 14%.

Two factors suggest an opportunity for even lower capex. First, our business will change to a higher mix of lower margin, lower capex-intensive businesses such as nbn Retail Service Provider and NAS. Second, access network spending will drop-out.

However, we maintain the 14% target to allow for strategic investments; there may also be periods when spend is higher or lower than 14%.

Spectrum is another important use of capital. We have a strong spectrum position and will continue to invest. We note there are a number of important auctions coming up over next few years.

Our fourth principle is, Maintain flexibility for portfolio management and to make strategic investments.

Our investment criteria for acquisitions are unchanged.

Investments must:

  • create value for shareholders consistent with target financial hurdles

  • align with our corporate strategy and strategic direction - i.e. be close to the core and support growing and protecting Telstra's core business; and

  • be consistent with our capital framework objectives and principles.

Our criteria demonstrate our ongoing commitment to prudent capital discipline, whilst preserving the ability to create value for shareholders.

Our M&A strategy remains focused around infrastructure assets (similar to Pacnet) and applications and service providers in the Enterprise area (like Kloud and Readify).

We will continue to pursue acquisitions where they makes sense, however large scale acquisitions are unlikely short-term as we focus on delivering the benefits from our up to $3b strategic investment program.

Turning now to our dividend policy.

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SLIDE 37 – DIVIDEND POLICY: HISTORICAL PRACTICE

Our historic practice has been to pay close to 100% of profits as dividends. We have been able to do this whilst investing in the business and maintaining a strong balance sheet, due to increasing EBITDA and proceeds from net asset sales.

This high payout ratio and capital management following net asset sales has seen us return approximately $13.5b to shareholders in FY15 - FY17 via ordinary dividends and buybacks.

However, as you heard from Andy, our world is changing, technology innovation is accelerating, we are seeing new competitors, our business needs to transform, and our dividend policy needs to evolve to match.

This means we need to strike the appropriate balance between shareholder returns and preserving financial strength and flexibility.

In recognition of the importance of the dividend to our shareholders, the Board has applied our new policy from FY18 and maintained 31 cents in FY17.

SLIDE 38 – NEW DIVIDEND POLICY

Our new dividend policy is to pay ordinary dividends of 70-90% of underlying earnings from FY18 fully-franked. In addition, it is our intention to return in the order of 75% of future net one-off nbn income over time as fully-franked special dividends.

We have now received net one-offs of ~$1.5b to the end FY17, which has been mostly paid out to shareholders via our ordinary dividends.

From the end of FY17 to the end of the NBN migration, we expect further new one-offs, post tax of ~$4b including $1.4 to $1.75b in FY18.

As an example, underlying earnings were 25.0 cents per share in FY17, and net one-offs were 7.0c. I reiterate Andy’s statement that based on the changes announced today, we expect FY18 total fullyfranked dividend of 22 cents per share including both ordinary and special dividends.

In summary, now is the right time for us to make sure we have the right capital management framework for the future.

Turning to guidance.

SLIDE 39 – GUIDANCE

In FY18, we expect Income in the range of $28.3 to $30.2bn and EBITDA of $10.7 to $11.2bn.

Guidance for EBITDA is after absorbing incremental restructuring costs of $200 to $300m to support our increased productivity.

We are using dollar ranges across guidance given we are now providing dollar range guidance for net one-off nbn DA receipts less nbn cost to connect.

We expect net one-off nbn DA receipts less nbn net cost to connect of $2 to $2.5bn.

We expect to spend capex of $4.4 to $4.8bn or approximately 18% capex to sales. We expect free cash flow to be in the range of $4.4 to $4.9bn.

As is usually the case, the basis on which we provided guidance is detailed in the slide footnote.

Thank you. I will hand back to Peter to moderate the Q&A.

[END]

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Operating and financial review

FY17 Full year results and operations review


operations review
Summary Financial Results
FY17
$m
FY16 Change
$m %
Total revenue
26,013
25,911
0.4
Total income(excludingfinance income)
28,205
27,050
4.3
Operatingexpenses
17,558
16,600
5.8
Share of netprofit fromjoint ventures and associated entities
32
15
113.3
EBITDA
10,679
10,465
2.0
Depreciation and amortisation
4,441
4,155
6.9
EBIT
6,238
6,310
(1.1)
Net finance costs
591
710
(16.8)
Income tax expense
1,773
1,768
0.3
Profit for theperiod from continuingoperations
3,874
3,832
1.1
Profit for theperiod from discontinued operations
-
2,017
n/m
Profit for theperiod from continuingand discontinued operations
3,874
5,849
(33.8)
Profit attributable to equityholders of Telstra
3,891
5,780
(32.7)
Capex1
4,606
4,045
13.9
Free cashflow from continuingand discontinued operations
3,496
5,926
(41.0)
Earningsper share(cents)2
32.5
31.6
2.8
  1. Capex is defined as additions to property, equipment and intangible assets including capital lease additions, excluding expenditure on spectrum, measured on an accrued basis. Excludes externally funded capex.

  2. Basic earnings per share from continuing operations.

Reported Results

The numbers and commentary in the product, expense and segment performance sections have been prepared on a continuing operations basis and align with the statutory financial statements.

For commentary on our key results, market context and outcomes of our capital allocation strategy review, please refer to the Chairman and CEO message section. Further detail on progress against our strategy can be found in the Strategy and performance section.

Telstra 2017 full year results | D1

Operating and financial review

Results on a Guidance Basis1 FY17 FY17 guidance FY17 guidance FY17 guidance FY17 guidance
Total income growth2 4.3% Mid tohigh-single digit
EBITDAgrowth 4.5% Lowtomid-single digit
Capex/salesratio 17.8% ~18%
Free cashflow $4.3b $3.5b to $4.0b
Guidance versus reported
results1
FY17 FY17 FY17 FY16
Reported
results $m
Adjustments
$m
Guidance
basis $m
Guidance
basis $m
Total income2 28,205 - 28,205 27,050
EBITDA 10,679 516 11,195 10,711
Free cashflow 3,496 789 4,285 4,796
  1. This guidance assumed wholesale product price stability and no impairments to investments, and excluded any proceeds on the sale of businesses, mergers and acquisitions and purchase of spectrum. The guidance also assumed the nbn™ rollout was in accordance with the nbn Corporate Plan 2016. Capex to sales guidance excluded externally funded capex. Guidance excluded the Ooyala impairment in FY16 and restructuring costs in FY17. Please refer to the guidance versus reported results reconciliation. This reconciliation has been reviewed by our auditors.

  2. Excludes finance income.

On 17 August 2017, the Directors of Telstra resolved to pay a fully franked interim dividend of 15.5 cents per share. Shares will trade excluding entitlement to the dividend on 30 August 2017 with payment on 28 September 2017.

Segment Performance

We report segment information on the same basis as our internal management reporting structure as at the reporting date. Segment comparatives reflect organisational changes that have occurred since the prior reporting period to present a like-for-like view.

Income related to nbn Definitive Agreements (DA) and commercial works is reported in All Other segment with the exception of Infrastructure Service Agreement (ISA) amounts included in Telstra Wholesale and nbn commercial works included in Telstra Operations.

Segment Total Income

Segment Total Income Segment Total Income Segment Total Income Segment Total Income Segment Total Income

58%
23%
10%
4% 5%
FY17
Telstra Retail
Global Enterprise
and Services
Telstra Wholesale
Telstra Operations
All Other
62%
23%
10%
2%3%
FY16
Total external income FY17 FY16 Change
$m $m %
TelstraRetail
16,489
16,848
(2.1)
Global Enterprise and Services
6,343
6,244
1.6
TelstraWholesale
2,830
2,640
7.2
Telstra Operations
1,151
589
95.4
AllOther
1,392
729
90.9
Total Telstra segments
28,205
27,050
4.3

Telstra 2017 full year results | D2

Operating and financial review

Telstra Retail

Telstra Retail income, comprised of Telstra Consumer and Telstra Business, was largely flat excluding the impact from the Mobile Terminating Access Service (MTAS) regulatory decision, down 0.2 per cent. On a reported basis, including the impact of MTAS, income declined by 2.1 per cent to $16,489 million.

Telstra Consumer income excluding MTAS increased by 0.8 per cent with growth in postpaid and prepaid handheld revenue, and in fixed broadband bundle revenue including media. Including MTAS, income declined by 1.4 per cent. Mobile services revenue decreased by 4.1 per cent largely due to MTAS, partly offset by fixed data growth of 3.6 per cent.

Telstra Business income was negatively impacted by lower mobile services revenue, decreasing by 2.6 per cent excluding MTAS and by 3.9 per cent including MTAS. Mobile services revenue declined by 8.1 per cent largely due to MTAS, while factors such as larger data allowances, lower cost of excess data, and ongoing fixed voice decline also contributed to the fall. Network Applications and Services (NAS) business revenue continued to grow, increasing by 11.5 per cent, driven primarily by growth in cloud professional services.

Global Enterprise and Services (GES)

Customers continue to respond positively to the increased scale and reach of the Telstra product portfolio as GES income increased by 1.6 per cent to $6,343 million. GES domestic income increased by 2.5 per cent due to double digit NAS growth. GES international income grew by 4.4 per cent on a constant currency basis but declined by 0.1 per cent on an Australian dollar (AUD) basis, impacted by an appreciation in the AUD compared to the prior corresponding period.

Telstra Wholesale

Telstra Wholesale income grew by 7.2 per cent to $2,830 million, largely due to an increase in nbn ISA ownership receipts which have increased in line with the nbn[TM] rollout. Excluding the impact of the MTAS and fixed line services Final Access Determination (FAD), income grew by 9.7 per cent.

Telstra Operations

Telstra Operations income grew to $1,151 million, primarily due to an increase in nbn commercial works.

All Other

Certain items of income and expense relating to multiple reportable segments are recorded by our corporate areas and included in the All Other category. This category also includes Technology, Innovation and Strategy (including Ooyala), New Businesses (including Telstra Ventures and Telstra Health[®] ), and Media & Marketing. Income grew largely due to increased nbn disconnection fees (Per Subscriber Address Amount (PSAA)) in line with the nbn rollout.

Subsequent to announcements made in FY17, the following structural (and reporting) changes will take effect from the next financial year:

  • Telstra Retail will be renamed Telstra Consumer & Small Business and will encompass three core divisions – Customer Experience & Transformation, Telstra Products, and Consumer & Small Business Sales & Service.

  • Global Enterprise and Services will be renamed Telstra Enterprise.

  • Telstra Business will be integrated into Telstra Consumer & Small Business, and Telstra Enterprise.

  • Telstra Ventures will move to Technology, Innovation and Strategy.

Product Performance

Product Sales Revenue Breakdown

Product Performance
Product Sales Revenue Breakdown
Product Performance
Product Sales Revenue Breakdown
Product Performance
Product Sales Revenue Breakdown
Product Performance
Product Sales Revenue Breakdown
39%
25%
10%
13%
5%4% 4%
FY17
Mobile
Fixed
Data & IP
NAS
Global connectivity
Media
Other
40%
26%
11%
10%
6%3% 4%
FY16
Key Product Revenue
FY17
$m
FY16 Change
$m %
Mobile
10,102
10,438
(3.2)
Fixed
6,407
6,721
(4.7)
Data &IP
2,695
2,829
(4.7)
NAS
3,370
2,581
30.6
Globalconnectivity
1,435
1,452
(1.2)

Telstra 2017 full year results | D3

Operating and financial review

Product Profitability EBITDA Margins1
FY17
(%)
Product Profitability EBITDA Margins1
FY17
(%)
2H17
(%)
1H17
(%)
FY16
(%)
Mobile 43 45 41 42
Fixed data2 31 28 34 41
Fixed voice2 48 45 50 51
Data & IP 59 58 59 62
NAS 9 10 8 6
Global connectivity 19 18 20 18
  1. The data in this table includes minor adjustments to historic numbers to reflect changes in product hierarchy.

  2. Margins include nbnTM voice and data products.

Mobile

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Domestic Mobile Retail Customer
Services (millions)
17.5
17.2
16.7
FY15 FY16 FY17
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For the 2017 financial year, mobile revenue decreased by 3.2 per cent to $10,102 million. Excluding the impact of MTAS, mobile revenue increased by 0.2 per cent. Retail customer services increased by 218,000 during the year, bringing the total to 17.5 million. We now have 7.6 million postpaid handheld retail customer services, an increase of 169,000.

Postpaid handheld revenue ended the period flat at $5,448 million, but importantly, it was 0.8 per cent higher in 2H17 compared with the previous corresponding period and 0.9 per cent higher compared with 1H17. While postpaid handheld ARPU declined by 2.5 per cent from $69.45 to $67.70 (excluding the impact of mobile repayment options), there was continued growth in minimum monthly commitments offset by the impact of factors such as unlimited calls, larger data allowances, lower cost of excess data, and a higher mix of bring your own (BYO) device plans. The rate of decline in postpaid handheld ARPU stabilised in 2H17.

Mobile hardware revenue increased by 3.3 per cent to $2,144 million largely due to higher handset Recommended Retail Prices (RRP).

Prepaid handheld revenue grew by 5.6 per cent to $1,013 million during the year due to an increase in ARPU, but was partly offset by a loss of 116,000 unique users. ARPU grew by 9.3 per cent to $22.29 as a result of stronger activations and longer customer tenures.

Mobile broadband fell 13.7 per cent to $992 million during the year despite growing by 48,000 customer services. Significantly, the rate of revenue decline is levelling off as the mix shift slows from old dongle plans to newer tablet plans at a lower ARPU.

Mobile EBITDA margin increased by 1 percentage point to 43 per cent. Mobile margins improved marginally on the prior year excluding the margin accretive impact from MTAS, and a one-off roaming credit benefit of around $130 million in FY16. The margin improvement included a favourable margin benefit in FY17 from reduced handset subsidies and the introduction of Go Mobile Swap.

Fixed

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----- Start of picture text -----

Domestic Fixed Retail Customer
Services (millions)
6.0 5.7 5.4
3.1 3.4 3.5
FY15 FY16 FY17
Fixed data Fixed voice
----- End of picture text -----

Telstra 2017 full year results | D4

Operating and financial review

Fixed revenue declined by 4.7 per cent to $6,407 million. Fixed voice revenue decreased by 9.1 per cent to $3,125 million while fixed data revenue grew by 1.6 per cent to $2,553 million. Continued focus on retention activity and momentum from bundling resulted in fixed voice revenue decline being maintained in single digits. Retail fixed voice line loss was 347,000 over the year, taking total retail fixed voice customers to 5.4 million. Fixed voice ARPU decline was lower than that of the prior corresponding period, decreasing by 3.4 per cent to $38.53.

The increase in fixed data revenue was primarily due to 132,000 retail net subscriber additions including Belong®, bringing the total retail fixed data subscriber number to 3.5 million. ARPU decreased by 4.3 per cent to $52.11. The total number of customers taking up a bundle increased by 224,000 during the year, with 2.9 million customers now on a bundled plan, or 88 per cent of the retail fixed data customer base. We continue to lead the nbn[TM] market with a total of 1,176,000 connections, an increase of 676,000 during the year.

Other fixed revenue, which includes intercarrier services, platinum services, payphones, and customer premises equipment, decreased by 5.4 per cent to $729 million. Intercarrier access services revenue declined by 4.5 per cent which includes the impact of the ACCC FAD for Fixed Line Services.

Fixed voice and fixed data EBITDA margins declined by 3 and 10 points respectively, negatively affected by one-off costs of connecting customers to the nbn, and ongoing nbn network costs. Excluding nbn related items, the fixed data margin improved on the prior corresponding period. Fixed margins were negatively affected by one-off costs of connecting customers to the nbn, and the ongoing nbn network costs. Excluding nbn related items, the fixed data margin improved on the prior corresponding period.

Data & IP

Despite continuing to retain and win new customers, Data & IP revenue decreased by 4.7 per cent to $2,695 million as a result of a declining domestic market and increased competitive pricing pressure. The accelerated decline in ISDN revenue, down 10.4 per cent, represents continued customer migration to IP access, NAS and nbn products. Other data and calling products, which includes wholesale internet and data, inbound calling products, and other global products and solutions, decreased by 5.8 per cent to $1,023 million. IP access declined by 0.7 per cent due to decreasing yield from competitive pressures, offset by growth in IP Metropolitan Area Network (IP MAN) customer connections.

Data & IP EBITDA margin decreased by 3 percentage points to 59 per cent, impacted by yield trends in the IP market and revenue decline.

Network Applications and Services (NAS)

NAS Revenue ($b)

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----- Start of picture text -----

3.4
2.3 2.6
FY15 FY16 FY17
----- End of picture text -----

NAS revenue grew by 30.6 per cent to $3,370 million with continued double digit growth largely due to increased commercial works for nbn co, and expansion in professional services and hardware sales. Industry solutions revenue growth of 66.0 per cent was driven by nbn and other commercial works, while cloud services growth of 50.2 per cent was facilitated by consulting professional services, key acquisitions and growth in hardware sales. Unified communications increased by 8.8 per cent, largely due to significant delivery milestones in 2H17 in network communications and contact solutions. An expansion of our security platform and services offering, including the acquisition of Cognevo, contributed to the growth in managed network services of 10.3 per cent.

NAS continued to deliver EBITDA margin improvement, up by 3 percentage points to 9 per cent due to ongoing operational leverage, scalable standardised offerings, a lower cost delivery model, and a mix effect benefit from increased nbn commercial works.

Global connectivity

Global connectivity represents the international GES business. Revenue grew by 4.4 per cent in local currency terms (LC) as customers continued to respond positively to the increased scale and reach of the Telstra product portfolio. Fixed revenue increased by 4.9 per cent (LC) due to an increase in Wholesale voice customers, while Data & IP revenue growth of 2.4 per cent (LC) was achieved in internet and Ethernet services for Over the Top (OTT) customers. On a reported AUD basis, global connectivity revenue declined by 1.2 per cent to $1,435 million, impacted by an appreciation in the AUD from FY16 to FY17.

Global connectivity EBITDA margin improved by 1 percentage point to 19 per cent due to continued delivery of synergies and productivity as a result of scale.

Media

Media revenue increased by 8.2 per cent to $935 million due to the strong performance of Foxtel from Telstra and Telstra TV®. Foxtel from Telstra grew 8.1 per cent to $777 million with 57,000 subscriber additions over the past year, while there are now 827,000 Telstra TV devices in the market, continuing its strong growth.

Sports Live Pass users increased significantly to 1.3 million (including 1.2 million users who receive the service as part of their mobile subscription) across AFL, NRL and Netball, delivering unique and exclusive content for our mobility customers.

Other

Other sales revenue includes revenue related to nbn co access to our infrastructure, and revenue from Telstra Health[®] and Ooyala. Other revenue primarily consists of Go Mobile Swap lease income and rental income. Other income includes gains and losses on asset and investment sales (including assets transferred under the nbn DA), income from government grants under the Telstra Universal Service Obligation Performance Agreement (TUSOPA), income from nbn disconnection fees (PSAA), subsidies and other miscellaneous items. The increase in other income of 92.4 per cent during the period is largely due to an increase in one-off PSAA and ISA receipts in line with the progress of the nbn rollout.

Telstra 2017 full year results | D5

Operating and financial review

Expense Performance

We have delivered against our cost ambitions for the year, with a 3.5 per cent or $244 million reduction in underlying core fixed costs. Our total reported costs grew due to increased nbn[TM] access payments, nbn cost to connect (C2C), nbn commercial works and other large NAS projects, and restructuring costs.

$16,354m
$17,042m
$17,558m
+$320m
+$214m
+$466m
-$244m
-$68m
+$516m
FY16
operating
expenses -
guidance
basis
Core sales
costs
One-off nbn
DA and nbn
C2C
Core fixed
costs - NAS
labour and
corporate
Core fixed
costs -
underlying
New
businesses
costs
FY17
operating
expenses -
guidance
basis
Guidance
adjustments
FY17
operating
expenses -
reported basis
including
$268m
increase
nbn access
payments
including
$439m
restructuring
costs
supports
$789m
increased
NAS
revenue
$16,354m
$17,042m
$17,558m
+$320m
+$214m
+$466m
-$244m
-$68m
+$516m
FY16
operating
expenses -
guidance
basis
Core sales
costs
One-off nbn
DA and nbn
C2C
Core fixed
costs - NAS
labour and
corporate
Core fixed
costs -
underlying
New
businesses
costs
FY17
operating
expenses -
guidance
basis
Guidance
adjustments
FY17
operating
expenses -
reported basis
including
$268m
increase
nbn access
payments
including
$439m
restructuring
costs
supports
$789m
increased
NAS
revenue
$16,354m
$17,042m
$17,558m
+$320m
+$214m
+$466m
-$244m
-$68m
+$516m
FY16
operating
expenses -
guidance
basis
Core sales
costs
One-off nbn
DA and nbn
C2C
Core fixed
costs - NAS
labour and
corporate
Core fixed
costs -
underlying
New
businesses
costs
FY17
operating
expenses -
guidance
basis
Guidance
adjustments
FY17
operating
expenses -
reported basis
including
$268m
increase
nbn access
payments
including
$439m
restructuring
costs
supports
$789m
increased
NAS
revenue
$16,354m
$17,042m
$17,558m
+$320m
+$214m
+$466m
-$244m
-$68m
+$516m
FY16
operating
expenses -
guidance
basis
Core sales
costs
One-off nbn
DA and nbn
C2C
Core fixed
costs - NAS
labour and
corporate
Core fixed
costs -
underlying
New
businesses
costs
FY17
operating
expenses -
guidance
basis
Guidance
adjustments
FY17
operating
expenses -
reported basis
including
$268m
increase
nbn access
payments
including
$439m
restructuring
costs
supports
$789m
increased
NAS
revenue
$16,354m
$17,042m
$17,558m
+$320m
+$214m
+$466m
-$244m
-$68m
+$516m
FY16
operating
expenses -
guidance
basis
Core sales
costs
One-off nbn
DA and nbn
C2C
Core fixed
costs - NAS
labour and
corporate
Core fixed
costs -
underlying
New
businesses
costs
FY17
operating
expenses -
guidance
basis
Guidance
adjustments
FY17
operating
expenses -
reported basis
including
$268m
increase
nbn access
payments
including
$439m
restructuring
costs
supports
$789m
increased
NAS
revenue
Change
$m
%
320
4.5
222
2.6
(244)
(3.5)
466
30.0
(68)
(16.5)
214
79.9
688
4.2
270
n/m
958
5.8
Operating expenses
FY16
$m
Change
FY17
$m
$m %
Core sales costs1 7,447
7,127
320
4.5
Corefixed costs 8,770
8,548
222
2.6
-Underlying
6,753
6,997
(244)
(3.5)
- NASlabourand corporate2 2,017
1,551
466
30.0
Newbusinesses costs3 343
411
(68)
(16.5)
One-off nbn DAandnbnC2C 482
268
214
79.9
Total Guidance 17,042
16,354
688
4.2
Guidance adjustments4 516
246
270
n/m
Total Reported
17,558
16,600
958
5.8
  1. Core sales costs excludes goods and services purchased associated with new businesses and nbn C2C.

  2. NAS labour and corporate costs include significant transactions and events associated with NAS commercial works and labour, global connectivity costs and corporate items.

  3. New businesses includes Telstra Health®, Ooyala and Telstra Ventures.

  4. Guidance adjustments reflect restructuring costs in FY17 of $439m and impairment.

Total operating expenses increased 5.8 per cent to $17,558 million. Core sales costs, which are direct costs associated with revenue and customer growth, increased by $320 million or 4.5 per cent. NAS labour and corporate costs, and one-off nbn DA and nbn C2C increased by 30.0 per cent and 79.9 per cent respectively as the nbn rollout continues to accelerate.

In November 2016, we announced a productivity target of more than a $1 billion reduction in underlying core fixed costs by FY21. We have made considerable progress thus far, to the extent we will bring forward our more than $1 billion cost out target by one year and deliver the savings by FY20. We will also target an additional $500 million annual reduction by FY22, meaning costs will be $1.5 billion per annum lower in FY22 compared with FY16. We expect the benefits will be achieved at a broadly consistent pace through this period.

Our progress on achieving our productivity target is reported through the above operating expenses table. The detail below provides commentary on our statutory disclosed costs. Goods and services purchased includes core sales costs and sales costs relating to new businesses, and one-off nbn DA and nbn C2C. Labour and other expenses consists of core fixed costs, and the non-core sales components of new businesses costs, and one-off nbn DA and nbn C2C.

Telstra 2017 full year results | D6

Operating and financial review

Operating expenses
FY17
$m
Operating expenses
FY17
$m
FY16 Change
$m %
Labour 5,381 5,041 6.7
Goods and services purchased 7,671 7,247 5.9
Other expenses 4,506 4,312 4.5
Total operating expenses 17,558 16,600 5.8

Labour

Total labour expenses increased by 6.7 per cent or $340 million to $5,381 million. Labour expenses increased while underlying core fixed costs decreased due to investment in nbn[TM] commercial works and other large NAS projects. Total full time staff and equivalents (FTE) decreased by 4.1 per cent or 1,366 to 32,293.

Salary and associated costs increased by 1.7 per cent or $64 million to $3,754 million, while an increase in labour outsourcing of 9.0 per cent or $80 million resulted in an increase of labour substitution costs.

Redundancy costs increased by 88.6 per cent or $147 million as a result of an increased focus on accelerating restructuring activity relating to our productivity programs.

Goods and services purchased

Goods and services purchased increased by 5.9 per cent or $424 million to $7,671 million.

Cost of goods sold (COGS) (which includes directly variable costs, including mobile handsets, tablets, dongles and broadband modems) increased by 2.6 per cent or $83 million to $3,287 million, including growth in our NAS business.

Network payments increased by 2.5 per cent or $42 million to $1,692 million, including a $268 million increase in nbn access payments as customers migrate across to nbn services. Network payments were also higher in FY17 due to a one-off mobile roaming credit benefit in the prior year. These increases were partially offset by a $347 million decrease in carrier network payments, largely a result of the MTAS FAD impact of reduced voice and SMS terminating charges.

Commission payments increased by 6.4 per cent or $57 million to $949 million. Service fees (which are primarily for Foxtel, Stay Connected and mobile content) increased by 13.3 per cent or $131 million.

Other expenses

Total other expenses increased by 4.5 per cent or $194 million to $4,506 million as a result of increased costs for service contracts and other agreements.

Service contract and other agreement costs increased by $253 million to $1,802 million, which includes $107 million of nbn commercial work charges due to an acceleration in the nbn rollout, combined with the associated costs for the trainee program and upskilling of communications technicians.

Depreciation and Amortisation

Depreciation and Amortisation increased by 6.9 per cent to $4,441 million due to ongoing investment in business software assets with shorter useful lives. Depreciation and Amortisation will increase as a result of our strategic capex announced in August 2016 of up to $3 billion over the three years to the end of FY19.

Foreign currency impacts

For the purposes of reporting our consolidated results, the translation of foreign operations denominated in foreign currency to AUD decreased our expenses by approximately $87 million on the prior period across labour, goods and services purchased, and other expenses. This foreign exchange impact has been offset by a reduction in sales revenue resulting in a favourable EBITDA contribution of approximately $5 million.

Net finance costs

Net finance costs from continuing operations decreased by 16.8 per cent or $119 million period on period to $591 million. This was largely due to the refinancing of debt at lower rates and higher interest income from higher average cash balances.

On an accounting basis, net finance costs were $154 million lower than on a cash basis mostly due to capitalised interest and $22 million non-cash gains associated with our derivative financial hedge instruments.

The favourable movement in gross borrowing costs was driven by a reduction in our average gross interest cost, which was 5.1 per cent compared to 5.6 per cent in the prior period. This reflects a combination of issuing debt at lower interest rates, a reduction in floating interest rates reducing the cost of our variable rate debt, as well as greater use of short term debt, including commercial paper, to manage liquidity. Average gross debt outstanding remained consistent with the prior year. Detailed discussion on net debt can be found in the debt position section below.

Finance income increased by $52 million. Finance income reported in 2016 included a $42 million negative accounting adjustment to recognise a reduction in interest rate applied to our joint venture loan asset. Interest earned on cash and cash equivalents increased by $18 million driven by higher average cash balances year on year; this was offset by net interest expense recognised on our defined benefit plan in the current year.

Capitalised interest increased by $8 million to $81 million due to higher capital expenditure. This resulted in a reduction in net finance costs of $8 million against the prior year.

Other finance costs increased by $5 million resulting primarily from higher commitment and other fees related to our undrawn bank facilities which are used to support our liquidity requirements.

Telstra 2017 full year results | D7

Operating and financial review

Summary Statement of Cash Flows FY17 FY16 Change
$m $m %
Net cashprovided by operating activities 7,775 8,133 (4.4)
Totalcapitalexpenditure (5,321) (4,194) (26.9)
Sale ofsharesincontrolled entities (net ofcashdisposed) - 1,340 n/m
Other investing cash flows 104 105 (1.0)
Net cashusedin investing activities (4,279) (2,207) (93.9)
Free cashflow 3,496 5,926 (41.0)
Net cashusedin financing activities (6,104) (3,777) (61.6)
Netincrease/(decrease)incashand cashequivalents (2,608) 2,149 n/m
Cashand cashequivalents at the beginning ofthe period 3,550 1,396 154.3
Effects of exchange rate changes on cash and cash
equivalents
(6) 5 n/m
Cashand cashequivalents at the end ofthe period 936 3,550 (73.6)

Financial Position

Capital expenditure and cash flow

Net cash provided by operating activities declined by 4.4 per cent to $7,775 million which included Autohome net earnings of $120 million in the prior year and restructuring costs of $304 million in the current period. The increase in net cash used in investing activities primarily reflects the increase in capital expenditure for the period. Our operating capital expenditure for the year was 17.8 per cent of sales revenue or $4,606 million, and will remain approximately 18.0 per cent of sales revenue during the FY18-19 period as the up to $3 billion of strategic investment announced in August 2016 continues to be invested across the business.

During FY17, around $750 million in strategic investment was delivered into the networks for the future and digitisation programs laying the foundations to drive improvements in customer experience in FY18 and beyond. Our mobile network has been extended so that 88.9 per cent of the Australian population now have access to double the speed of standard 4G, more than 83 per cent of ADSL customers now have access to ADSL speeds that support a quality video experience, and we laid core network foundations to support 5G at our trials on the Gold Coast in FY18. We also launched our next generation optical network technology in Tasmania, initially delivering more than double the capacity across Bass Strait with future potential for a hundred-fold scalability, and with a significant improvement to capital efficiency to accommodate the significant predicted traffic growth. These investments will position us to deliver significant customer benefits and reinforce our market differentiation over the longer term, as well as deliver financial benefits such as capital efficiency, reduced operating costs, and increased revenue.

We are also investing a significant proportion of our capital expenditure on our mobile network to further extend our 4G networks to deliver more square kilometres of coverage, more reliable voice and data, fewer dropouts and faster download speeds.

Free cashflow generated from operating and investing activities was $3,496 million, representing a decrease of $2,430 million on the prior corresponding period. This was due to the receipt of proceeds from the sale of Autohome in the prior period ($1.34 billion), an increase in capital expenditure, and a decline in net cash provided by operating activities. The increase in net cash used in financing activities principally reflects the $1.5 billion share buyback program that was completed in the first half of the fiscal year.

On a guidance basis free cashflow was $4,285 million. Performance against guidance has been adjusted in the current period for free cashflow associated with restructuring costs ($304 million), M&A activity (-$140 million) and spectrum ($625 million). The EBITDA impact of restructuring costs was $439 million.

Financial Settings
FY17
Actual
Financial Settings
FY17
Actual
FY17
Comfort zone
Debt servicing1 1.4x 1.3 to1.8x
Gearing2 51.2% 50% to70%
Interest cover3 15.7x >7x
  1. Debt servicing ratio equals net debt to EBITDA

  2. Gearing ratio equals net debt to net debt plus total equity

  3. Interest cover equals EBITDA to net interest

Telstra 2017 full year results | D8

Operating and financial review

Debt position

Our gross debt position at 30 June 2017 was $16,218 million, comprising borrowings of $17,284 million and net derivative assets of $1,066 million. Gross debt is similar to 30 June 2016 ($16,009 million) as a result of a $2,215 million increase in debt during the year being largely offset by $2,207 million debt maturities, as detailed in the tables below. Debt issuance includes a $996 million ($1,000 million face value) AUD bond, which was issued in three tranches including two Fixed Rate Notes ($846 million) and one Floating Rate Note ($150 million).

The majority of the movement in gross debt comprises non-cash finance lease additions of $85 million, revaluation impacts including unrealised movements on our derivatives, $114 million, and bank overdraft ($2 million) which is recorded against borrowings.

Debt issuance $m
Drawnbank loans andfacilities1 400
Capital markets 996
Short termcommercialpaper(net) 816
Other loans 3
**Total ** 2,215
  1. During the period we also drew down, and subsequently repaid, a further $1,400 million under our bank facilities. This is shown on a gross basis in the Statement of Cash Flows.
Debt repayments $m
Capital markets (2,067)
Other loans (9)
Financeleases (131)
**Total ** (2,207)

Net debt at 30 June 2017 is $15,280 million, an increase of $2,821 million from the prior year. This movement comprises the increase in gross debt of $209 million and a reduction in cash and cash equivalents of $2,612 million. Reported free cash flow of $3.5 billion, and available cash and cash equivalents, was utilised during the year to fund outflows from interest, dividends, and other financing flows of approximately $4.6 billion, as well as our share buyback program of $1.5 billion. At 30 June 2017, cash and cash equivalents were $938 million.

We remain within our comfort ranges for all our credit metrics. Our gearing ratio is 51.2 per cent, up from 43.9 per cent at 30 June 2016. Debt servicing (net debt/EBITDA) is 1.4 times. Interest cover, which is a measure of the cash flows we generate compared with the net interest cost of servicing our borrowings is 15.7 times (2016: 13.0 times). Our comfort zone for interest cover is in excess of 7.0 times.

Summary Statement of Financial Position FY17 FY16 Change
$m $m %
Current assets
7,862
9,340
(15.8)
Non-current assets
34,271
33,946
1.0
Total assets
42,133
43,286
(2.7)
Current liabilities
9,159
9,188
(0.3)
Non-current liabilities
18,414
18,191
1.2
Total liabilities
27,573
27,379
0.7
Net assets
14,560
15,907
(8.5)
Total equity
14,560
15,907
(8.5)
Return on average assets (%)
15.6
16.2
(0.6)pp
Return on average equity (%)
25.6
25.7
(0.1)pp

Statement of Financial Position

Our balance sheet remains in a strong position with net assets of $14,560 million. Current assets decreased by 15.8 per cent to $7,862 million largely as a result of the reduction in cash and cash equivalents of $2,612 million, which was built up through proceeds from the sale of our Autohome shares in June 2016, and subsequently used to fund increased capital expenditure and the share buybacks. This was partly offset by trade and other receivables, which increased by $731 million primarily due to an increase in trade receivables (including increased nbn PSAA and ISA receivables) and accrued revenue. Inventories increased by $336 million, driven by nbn[TM] construction work in progress and higher retail demand.

Telstra 2017 full year results | D9

Operating and financial review

Non-current assets increased by 1.0 per cent to $34,271 million. Property, plant and equipment increased by $769 million, largely driven by mobile network investments. Our defined benefit asset increased by $127 million due to an actuarial gain on our defined benefit plan assets resulting from an increase in the discount rate applied (from 3.3 per cent to 3.9 per cent at 30 June 2017). This was partially offset by a decrease of $557 million in derivative financial assets due to foreign currency movements and other valuation impacts arising from measuring to fair value. As our derivatives are used to hedge foreign currency and interest rate exposures, the movement in total derivative position is largely offset by corresponding movements in borrowings and reserves (equity).

Current liabilities decreased by 0.3 per cent to $9,159 million. Trade and other payables increased by $241 million predominantly due to higher accrued capital expenditure. This was offset by a decrease in current borrowings of $179 million driven by an increase in commercial paper (held principally to support working capital and liquidity requirements) of $809 million being more than offset by a reduction in term debt due to mature within 12 months compared to the prior year. Derivative financial liabilities decreased by $244 million as a result of derivative maturities during the period.

Non-current liabilities increased by 1.2 per cent to $18,414 million driven by non-current borrowings, which increased by $161 million. This was due to reclassification of debt due to mature within 12 months to current borrowings, and favourable foreign exchange movements impacting offshore borrowings being more than offset by debt issuance of $1,399 million, including a $1,000 million AUD bond.

Telstra 2017 full year results | D10

Operating and financial review

Guidance versus reported results

This schedule details the adjustments made to the reported results for the current period to reflect the performance of the business on the basis which we provided guidance to the market. This guidance assumed wholesale product price stability and no impairments to investments, and excluded any proceeds on the sale of businesses, mergers and acquisitions and purchase of spectrum. The guidance also assumed the nbn[™] rollout was in accordance with the nbn Corporate Plan 2016. Capex to sales guidance excluded externally funded capex. Guidance excluded the Ooyala impairment in FY16 and restructuring costs in FY17.

==> picture [788 x 332] intentionally omitted <==

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Reported Adjustments Jun-17 Jun-16 Guidance Basis
Full year ended 30 June M&A M&A M&A M&A Restructuring Impairment [3] Spectrum [4] Impairment [5] Spectrum [6] M&A [7] FAD/MTAS [8] Full-year ended 30 June
Controlled JVs/ Other Disposals [1] costs [2]
2017 2016 Growth Entities [i] Associates [1] Investments [1] 2017 2016 Growth
$m $m % $m $m $m $m $m $m $m $m $m $m $m $m $m %
Sales revenue 25,912 25,834 0.3% 1 0 0 0 0 0 0 0 0 0 0 25,913 25,834 0.3%
Total revenue 26,013 25,911 0.4% 1 0 0 0 0 0 0 0 0 0 0 26,014 25,911 0.4%
Total income (excl. finance income) 28,205 27,050 4.3% 1 0 0 0 0 0 0 0 0 0 0 28,206 27,050 4.3%
Labour 5,381 5,041 6.7% 0 0 0 0 (225) 0 0 0 0 0 0 5,156 5,041 2.3%
Goods and services purchased 7,671 7,247 5.9% 0 0 0 0 0 0 0 0 0 0 0 7,671 7,247 5.9%
Other expenses 4,506 4,312 4.5% (4) 0 0 0 (214) (77) 0 (246) 0 0 0 4,211 4,066 3.6%
Operating expenses 17,558 16,600 5.8% (4) 0 0 0 (439) (77) 0 (246) 0 0 0 17,038 16,354 4.2%
Share of net profit/(loss) from joint 32 15 113.3% 0 0 0 0 0 0 0 0 0 0 0 32 15 113.3%
ventures and associated entities
EBITDA 10,679 10,465 2.0% 3 0 0 0 439 77 0 246 0 0 0 11,198 10,711 4.5%
Depreciation and amortisation 4,441 4,155 6.9% 0 0 0 0 0 0 0 0 0 0 0 4,441 4,155 6.9%
EBIT 6,238 6,310 (1.1%) 3 0 0 0 439 77 0 246 0 0 0 6,757 6,556 3.1%
Net finance costs 591 710 (16.8%) 0 0 0 0 0 0 0 0 0 0 0 591 710 (16.8%)
Profit before income tax expense 5,647 5,600 0.8% 3 0 0 0 439 77 0 0 0 0 0 6,166 5,600 10.1%
Income tax expense 1,773 1,768 0.3% 1 0 0 0 132 4 0 0 0 0 0 1,909 1,768 8.0%
Profit for the year 3,874 3,832 1.1% 2 0 0 0 307 73 0 246 0 0 0 4,256 4,078 4.4%
Profit/(loss) for the year from 0 2,017 nm 0 0 0 0 0 0 0 0 0 0 0 0 2,017 (100.0%)
discontinued operations
Profit for the year from continuing 3,874 5,849 (33.8%) 2 0 0 0 307 73 0 246 0 0 0 4,256 6,095 (30.2%)
and discontinued operations
Attributable to:
Equity holders of Telstra Entity 3,891 5,780 (32.7%) 2 0 0 0 307 73 0 240 0 0 0 4,273 6,020 (29.0%)
Non controlling interests (17) 69 (124.6%) 0 0 0 0 0 0 0 6 0 0 0 (17) 75 (122.7%)
Free cashflow 3,496 5,926 (41.0%) 63 6 76 (285) 304 0 625 0 5 (1,197) 62 4,285 4,796
----- End of picture text -----

This table has been subject to review by our auditors.

Notes: Other Investments include purchase of shares/additional There are a number of factors that have impacted our results shares in NSOne Inc, Attack IQ Inc, Headspin Inc, Monk's this financial year. In the table above, we have adjusted the Hill Ventures Fund 1, L.P, Velocloud Networks Inc, Matrixx results for: Software Inc, Crowdstrike Inc, Phantouch International Ltd, 1. Mergers & Acquisitions: A.C.N. 619 102 608 Pty Ltd, Auth0 Inc, OpenGov Inc, Skillz Inc, PhishMe Inc and Nginx Inc. During this period Adjustments relating to acquisition of controlled entities, we disposed of our remaining interest in Autohome and businesses and contingent consideration. This includes our investments in Vonage Holdings Corporation.

Adjustments relating to acquisition of controlled entities, businesses and contingent consideration. This includes the acquisition of Mercury Holdings Corporation Pty Ltd and its controlled entities, Mobile Gateway Payment Pty Ltd previously known as Fusion Payments Pty Ltd, the acquisition of the Cognevo business from the Wynyard Group, the acquisition of Company 85 and its wholly owned subsidiary DVC Channel Services Limited and the acquisition of the business of Inabox Group Limited. Joint Ventures/Associates includes additional equity injections in Near Pte Ltd, ProQuo Pty Ltd, enepath (Group Holdings) Pte Ltd and Panviva Ptd Ltd.

2. Restructuring costs adjustments:

  • Adjustments for the strategic focus on accelerating restructure activity including Fitter and Faster programs ($373m), in addition to our normal business as usual redundancies for the period Adjustments for the strategic focus on the incremental capex spend announced at last financial full year results to promote sustainable network differentiation, support digitisation, productivity and boost customer experience ($66m).

3. Impairment adjustments:

Adjustments relating to an impairment of goodwill and related assets of $77m in Health Group.

4. Spectrum adjustments:

  • Adjustments relating to the impact on Free Cashflow associated with our Spectrum purchases and renewals for the period including:

  • $27m for renewal of Spectrum licences in the 900 MHz band (2x8.4 MHz national PMTS Class B licence).

  • $190m for new Spectrum licenses in the 1800 MHz band in regional areas (2x25 MHz in nine regions, 2x20 MHz in two regions, and 2x10 MHz in one region).

  • $408m for renewal of Spectrum licenses in the 2100 MHz band (2x15 MHz in eight capital cities and 2x10MHz in regional areas).

  • Impairment adjustments: Adjustments relating to an impairment of goodwill of $246m in FY16 of Ooyala.

  • Spectrum adjustments:

Adjustments relating to the impact on Free Cashflow associated with our Spectrum purchases and renewals for the year ($5m for Spectrum licences in the 3.4GHz band).

  1. M&A adjustments:

Adjustments related to the sale of Autohome. Adjustments relating to acquisition of controlled entities and businesses. This includes the acquisition of the controlled entities Readify Limited, The Silver Lining Consulting Group Pty Ltd (Kloud Solutions (National) Pty Ltd and its controlled entities), Health IQ Pty Ltd and the acquisition of the EOS Technologies business.

  • Joint Ventures/Associates includes the acquisition by Autohome of associates Shanghai You Che You Jia Financial Leasing Co Ltd and Hunan Mango Autohome Automobile Sales Co Ltd. During the year we disposed of our controlled entity Pacnet Internet (Thailand) Ltd, and also disposed of our shareholdings in other investments including Elemental Technologies Inc, Elastica Inc, Box Inc and Nexmo Inc. We also disposed of our ISP businesses held by the controlled entities Pacnet Internet (Singapore) Ltd and Pacnet internet (HK) Ltd.

8. FAD/MTAS adjustments:

Adjustments relating to an MTAS FAD of $62m including:

  • Adjustments for ACCC FAD pricing for fixed services which became effective on 1 November 2015.

  • Adjustments for the re-pricing of mobile terminating rates, with Voice termination from 3.6 cents to

  • 1.7 cents per minute and SMS termination from 7.4 cents to 0.03 cents per SMS which became effective from 1 January 2016.

  • Adjustments for ACCC FAD pricing for Transmission Capacity Service which became effective on 21 April 2016.

Telstra 2017 full year results | D11

`

Results of operations

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Results of operations
2017
2016
Change
Change
$M
$M
$M
%
Year ended 30 June
Continuing operations
Sales revenue
Other revenue (i)
Total revenue
Other income (ii)
Total income (excluding finance income)
Labour
Goods and services purchased
Other expenses
Operating expenses
Share of net profit from joint ventures and associated entities
Earnings before interest, income tax expense, depreciation and amortisation (EBITDA)
Depreciation and amortisation
Earnings before interest and income tax expense (EBIT)
Net finance costs
Profit before income tax expense
Income tax expense
Profit for the year from continuing operations
Profit for the year from discontinued operations
Profit for the year from continuing and discontinued operations
Attributable to
Equity holders of Telstra Entity
Non-controlling interests
Effective tax rate on continuing operations
EBITDA margin on sales revenue
EBIT margin on sales revenue
Earnings per share from continuing operations (cents per share)
Basic (iii)
Diluted (iii)
Earnings per share (cents per share)
Basic (iii)
Diluted (iii)
25,912
25,834
78
0.3
101
77
24
31.2
26,013
25,911
102
0.4
2,192
1,139
1,053
92.4
28,205
27,050
1,155
4.3
5,381
5,041
340
6.7
7,671
7,247
424
5.9
4,506
4,312
194
4.5
17,558
16,600
958
5.8
32
15
17
113.3
10,679
10,465
214
2.0
4,441
4,155
286
6.9
6,238
6,310
(72)
(1.1)
591
710
(119)
(16.8)
5,647
5,600
47
0.8
1,773
1,768
5
0.3
3,874
3,832
42
1.1
0
2,017
(2,017)
n/m
3,874
5,849
(1,975)
(33.8)
3,891
5,780
(1,889)
(32.7)
(17)
69
(86)
(124.6)
3,874
5,849
(1,975)
(33.8)
31.4%
31.6%
(0.2) pp
41.2%
40.5%
0.7 pp
24.1%
24.4%
(0.3) pp
cents
cents
Change
cents
Change
%
32.5
31.6
0.9
2.8
32.5
31.5
1.0
3.2
32.5
47.4
(14.9)
(31.4)
32.5
47.3
(14.8)
(31.3)

(i) Other revenue primarily consists of Go Mobile Swap lease income (30 Jun 2017: $63m; 30 Jun 2016: nil), rental income and distributions received from Foxtel (30 Jun 2017: nil; 30 Jun 2016: $37m). (ii) Other income includes gains and losses on asset and investment sales (including assets transferred under the nbn Definitive Agreements), income from government grants under the Telstra Universal Service Obligation Performance Agreement, income from nbn disconnection fees, subsidies and other miscellaneous items.

(iii) Basic and diluted earnings per share are impacted by the effect of shares held in trust by Telstra Growthshare Trust (Growthshare) and by the Telstra Employee Share Ownership Plan Trust II (TESOP99).

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Revenue
Continuing operations 2017
2016
Change
Change
$M
$M
$M
%
Year ended 30 June
Fixed products
Fixed voice
Fixed data
Other fixed revenue (i)
Total fixed revenue
Mobiles
Post-paid handheld
Pre-paid handheld
Mobile broadband
Machine to Machine (M2M)
Satellite
Mobile interconnection
Mobile services revenue - wholesale resale
Total mobile services revenue
Mobiles hardware
Total mobile revenue
Data & IP
ISDN products
IP access
Other data and calling products
Total Data & IP revenue
Total Network applications and services revenue
Media
Foxtel from Telstra
IPTV
Mobility and other content
Cable
Total media revenue
Total Global connectivity revenue
Other sales revenue (ii)
Sales revenue
Other revenue (iii)
Total revenue
Other income (iv)
Total income
3,125
3,437
(312)
(9.1)
2,553
2,513
40
1.6
729
771
(42)
(5.4)
6,407
6,721
(314)
(4.7)
5,448
5,447
1
0.0
1,013
959
54
5.6
992
1,150
(158)
(13.7)
146
132
14
10.6
14
15
(1)
(6.7)
201
539
(338)
(62.7)
144
120
24
20.0
7,958
8,362
(404)
(4.8)
2,144
2,076
68
3.3
10,102
10,438
(336)
(3.2)
540
603
(63)
(10.4)
1,132
1,140
(8)
(0.7)
1,023
1,086
(63)
(5.8)
2,695
2,829
(134)
(4.7)
3,370
2,581
789
30.6
777
719
58
8.1
75
75
0
0.0
83
70
13
18.6
104
110
(6)
(5.5)
1,039
974
65
6.7
1,435
1,452
(17)
(1.2)
864
839
25
3.0
25,912
25,834
78
0.3
101
77
24
31.2
26,013
25,911
102
0.4
2,192
1,139
1,053
92.4
28,205
27,050
1,155
4.3

(i) Other fixed revenue includes intercarrier services, payphones, customer premises equipment and narrowband.

(ii) Other sales revenue primarily includes revenue related to nbn access to our infrastructure and miscellaneous revenue. It also includes revenue from Telstra Health and Telstra Software.

(iii) Other revenue primarily consists of Go Mobile Swap lease income (30 Jun 2017: $63m; 30 Jun 2016: nil), rental income and distributions received from Foxtel (30 Jun 2017: nil; 30 Jun 2016: $37m). (iv) Other income includes gains and losses on asset and investment sales (including assets transferred under the nbn Definitive Agreements), income from government grants under the Telstra Universal Service Obligation Performance Agreement, income from nbn disconnection fees, subsidies and other miscellaneous items.

==> picture [18 x 12] intentionally omitted <==

Expenses

Expenses
Continuing operations 2017
2016
Change
Change
$M
$M
$M
%
Year ended 30 June
Salary and associated costs
Other labour expenses
Labour substitution
Redundancy
Total labour
Cost of goods sold
Network payments
Other
Total goods and services purchased
Service contracts and other agreements
3,754
3,690
64
1.7
352
303
49
16.2
962
882
80
9.1
313
166
147
88.6
5,381
5,041
340
6.7
3,287
3,204
83
2.6
1,692
1,650
42
2.5
2,692
2,393
299
12.5
7,671
7,247
424
5.9
1,802
1,549
253
16.3
306
482
(176)
(36.5)
2,398
2,281
117
5.1
4,506
4,312
194
4.5
17,558
16,600
958
5.8
3,058
2,957
101
3.4
1,383
1,198
185
15.4
4,441
4,155
286
6.9
Impairment expenses (including bad and doubtful debts)
Other
Total other expenses
Total operating expenses
Depreciation
Amortisation
Total depreciation and amortisation
Net finance costs
Year ended 30 June
2017
2016
Change
Change
$M
$M
$M
%
Finance income
Finance costs
Net finance costs
138
86
52
60.5
729
796
(67)
(8.4)
591
710
(119)
(16.8)

Statement of Cash Flows

==> picture [21 x 15] intentionally omitted <==

Statement of Cash Flows
2017
2016
Change
Change
$M
$M
$M
%
Year ended 30 June
Cash flows from operating activities
Receipts from customers (inclusive of goods and services tax (GST))
Payments to suppliers and employees (inclusive of GST)
Government grants received
Net placement of deposit by Autohome Inc. that are not part of cash equivalents
Net cash generated by operations
Income taxes paid
Net cash provided by operating activities
Cash flows from investing activities
Payments for property, plant and equipment
Payments for intangible assets
Capital expenditure (before investments)
Payments for businesses and shares in controlled entities (net of cash acquired)
Payments for joint ventures and associated entities
Payments for other investments
Total capital expenditure (including investments)
Proceeds from sale of property, plant and equipment
Proceeds from sale of business and shares in controlled entities (net of cash disposed)
Proceeds from sale of other investments
Distributions received from joint ventures and associated entities
Interest received
Other
Net cash used in investing activities
Operating cash flows less investing cash flows
Cash flows from financing activities
Proceeds from borrowings
Repayment of borrowings
Repayment of finance lease principal amounts
Share buy-back
Purchase of shares for employee share plans
Finance costs paid
Dividends paid to equity holders of Telstra Entity
Other
Net cash used in financing activities
Net (decrease)/increase in cash and cash equivalents
Cash and cash equivalents at the beginning of the year
Effects of exchange rate changes on cash and cash equivalents
Cash and cash equivalents at the end of the year
31,288
31,163
125
0.4
(21,997)
(21,179)
(818)
(3.9)
235
182
53
29.1
-
(173)
173
n/m
9,526
9,993
(467)
(4.7)
(1,751)
(1,860)
109
5.9
7,775
8,133
(358)
(4.4)
(3,725)
(3,051)
(674)
(22.1)
(1,596)
(1,143)
(453)
(39.6)
(5,321)
(4,194)
(1,127)
(26.9)
(63)
(92)
29
31.5
(6)
(38)
32
84.2
(76)
(67)
(9)
(13.4)
(5,466)
(4,391)
(1,075)
(24.5)
679
470
209
44.5
-
1,340
(1,340)
n/m
285
56
229
n/m
10
82
(72)
(87.8)
109
131
(22)
(16.8)
104
105
(1)
(1.0)
(4,279)
(2,207)
(2,072)
(93.9)
3,496
5,926
(2,430)
(41.0)
4,710
4,987
(277)
(5.6)
(4,571)
(3,954)
(617)
(15.6)
(131)
(101)
(30)
(29.7)
(1,502)
-
(1,502)
n/m
(22)
(68)
46
67.6
(854)
(860)
6
0.7
(3,736)
(3,787)
51
1.3
2
6
(4)
(66.7)
(6,104)
(3,777)
(2,327)
(61.6)
(2,608)
2,149
(4,757)
n/m
3,550
1,396
2,154
154.3
(6)
5
(11)
n/m
936
3,550
(2,614)
(73.6)

n/m = not meaningful

Statement of Financial Position

==> picture [25 x 18] intentionally omitted <==

Statement of Financial Position
2017
2016
Change
Change
$M
$M
$M
%
As at 30 June
Current assets
Cash and cash equivalents
Trade and other receivables
Inventories
Derivative financial assets
Current tax receivables
Prepayments
Total current assets
Non-current assets
Trade and other receivables
Inventories
Investments - accounted for using the equity method
Investments - other
Property, plant and equipment
Intangible assets
Derivative financial assets
Deferred tax assets
Defined benefit assets
Total non-current assets
Total assets
Current liabilities
Trade and other payables
Employee benefits
Other provisions
Borrowings
Derivative financial liabilities
Current tax payables
Revenue received in advance
Total current liabilities
Non-current liabilities
Other payables
Employee benefits
Other provisions
Borrowings
Derivative financial liabilities
Deferred tax liabilities
Defined benefit liability
Revenue received in advance
Total non-current liabilities
Total liabilities
Net assets
Equity
Share capital
Reserves
Retained Profits
Equity available to Telstra Entity shareholders
Non-controlling interests
Total equity
Gross debt
Net debt
EBITDA interest cover (times)(i)
Net debt to EBITDA
ROA - Return on average assets(ii)
ROE - Return on average equity(ii)
ROI - Return on average investment(ii)
ROIC - Return on invested capital(ii)
Gearing ratio (net debt to capitalisation)(ii)
938
3,550
(2,612)
(73.6)
5,468
4,737
731
15.4
893
557
336
60.3
21
62
(41)
(66.1)
11
8
3
37.5
531
426
105
24.6
7,862
9,340
(1,478)
(15.8)
1,039
1,293
(254)
(19.6)
29
29
0
0.0
194
171
23
13.5
292
394
(102)
(25.9)
21,350
20,581
769
3.7
9,558
9,229
329
3.6
1,623
2,180
(557)
(25.6)
44
54
(10)
(18.5)
142
15
127
n/m
34,271
33,946
325
1.0
42,133
43,286
(1,153)
(2.7)
4,189
3,948
241
6.1
865
913
(48)
(5.3)
190
92
98
106.5
2,476
2,655
(179)
(6.7)
42
286
(244)
(85.3)
161
176
(15)
(8.5)
1,236
1,118
118
10.6
9,159
9,188
(29)
(0.3)
70
66
4
6.1
160
169
(9)
(5.3)
134
127
7
5.5
14,808
14,647
161
1.1
536
663
(127)
(19.2)
1,539
1,493
46
3.1
6
4
2
50.0
1,161
1,022
139
13.6
18,414
18,191
223
1.2
27,573
27,379
194
0.7
14,560
15,907
(1,347)
(8.5)
4,421
5,167
(746)
(14.4)
(105)
62
(167)
n/m
10,225
10,642
(417)
(3.9)
14,541
15,871
(1,330)
(8.4)
19
36
(17)
(47.2)
14,560
15,907
(1,347)
(8.5)
16,218
16,009
209
1.3
15,280
12,459
2,821
22.6
15.7
13.0
2.7
20.8
1.4
1.2
0.2
16.7
15.6%
16.2%
(0.6) pp
25.6%
25.7%
(0.1) pp
21.4%
22.4%
(1.0) pp
14.7%
15.3%
(0.6) pp
51.2%
43.9%
7.3 pp

(i) EBITDA interest cover equals EBITDA to net interest.

(ii) Ratio has been measured on a continuing basis.

n/m = not meaningful

==> picture [24 x 16] intentionally omitted <==

ARPU ($)

ARPU($)
Jun 2017Dec 2016 Jun 2016
Continuing operations
$
$ $ Fixed voice
38.10
38.71
38.96
Fixed data
50.41
50.20
50.35
Post-paid handheld (incl. MRO)
60.62
60.80
61.57
Post-paid handheld (excl. MRO)
67.54
67.88
68.79
Pre-paid handheld
22.63
21.50
19.89
Mobile broadband
19.89
21.51
23.22
M2M
6.16
5.65
6.37
Satellite
37.02
39.03
39.86
Half year ended
ChangeChange
$
%
(0.86)
(2.2)
0.06
0.1
(0.95)
(1.5)
(1.25)
(1.8)
2.74
13.8
(3.33)
(14.3)
(0.21)
(3.3)
(2.84)
(7.1)
Jun 17 vs Jun 16
ChangeChange
$
%
Jun 17 vs Dec 16
(0.61)
(1.6)
0.21
0.4
(0.18)
(0.3)
(0.34)
(0.5)
1.13
5.3
(1.62)
(7.5)
0.51
9.0
(2.01)
(5.1)

Services in operation

Services in operation
Continuing operations Jun 2017Dec 2016 Jun 2016
K
K
K
5,363
5,549
5,710
1,124
1,251
1,328
6,487
6,800
7,038
3,511
3,469
3,379
683
784
840
4,194
4,253
4,219
973
1,004
1,049
1,390
1,496
1,547
384
437
478
7,562
7,480
7,393
3,662
3,870
3,914
4,007
3,999
3,959
2,188
2,053
1,938
32
31
29
17,451
17,433
17,233
744
637
530
2,498
2,616
2,614
808
748
751
Half year ended
ChangeChange
K
%
(347)
(6.1)
(204)
(15.4)
(551)
(7.8)
132
3.9
(157)
(18.7)
(25)
(0.6)
(76)
(7.2)
(157)
(10.1)
(94)
(19.7)
169
2.3
(252)
(6.4)
48
1.2
250
12.9
3
10.3
218
1.3
214
40.4
(116)
(4.4)
57
7.6
Jun 17 vs Jun 16
ChangeChange
K
%
Jun 17 vs Dec 16
Fixed products
Basic access lines in service
Retail(i)
Wholesale
Total fixed voice lines in service
Fixed data SIOs - retail(ii)
Fixed data SIOs - wholesale
Fixed data
ISDN access (basic line equivalents)
Unconditioned local loop (ULL) SIOs
Line spectrum sharing services (LSS)(iii)
Mobiles SIOs
Post-paid handheld retail mobile
Pre-paid handheld retail mobile
Total mobile broadband (data card)
M2M
Satellite
Total retail mobile
Total wholesale mobile
Pre-paid handheld unique users(iv)
Foxtel from Telstra
(186)
(3.4)
(127)
(10.2)
(313)
(4.6)
42
1.2
(101)
(12.9)
(59)
(1.4)
(31)
(3.1)
(106)
(7.1)
(53)
(12.1)
82
1.1
(208)
(5.4)
8
0.2
135
6.6
1
3.2
18
0.1
107
16.8
(118)
(4.5)
60
8.0

(i) Includes nbn.

(ii) Includes nbn and Belong SIOs.

(iii) Excluded from wholesale broadband SIOs.

(iv) Pre-paid unique users defined as the three month rolling average of monthly active prepaid users. Note: Statistical data represents management’s best estimates. n/m = not meaningful

Workforce

Workforce
Jun 2017Dec 2016 Jun 2016
Continuing operations
Employee data
Full time staff equivalents
32,293
32,551
33,659
Half year ended
ChangeChange
%
(1,366)
(4.1)
Jun 17 vs Jun 16
ChangeChange
%
Jun 17 vs Dec 16
(258)
(0.8)

Note: Statistical data represents management’s best estimates.

Segment information from continuing operations

Segment information from continuing operations
Total external income
2017
2016
Change
$M
$M
%
Year ended 30 June
Telstra Retail
Global Enterprise and Services
Telstra Wholesale
Telstra Operations
All Other
Total Telstra segments
16,489
16,848
(2.1)
6,343
6,244
1.6
2,830
2,640
7.2
1,151
589
95.4
1,392
729
90.9
28,205
27,050
4.3

==> picture [21 x 15] intentionally omitted <==

EBITDA contribution EBITDA contribution EBITDA contribution
Year ended 30 June
2017 2016 Change
$M
$M

%
9,183 9,611 (4.5)
2,272 2,447 (7.2)
2,640 2,453 7.6
(2,814) (2,895) 2.8
(602) (1,151) 47.7
10,679 10,465 2.0

Revenue by Business Segment

Revenue by Business Segment
Year ended 30 June
2017 2016 Change
$M
$M

%
Telstra Consumer
Fixed voice 1,750 1,902 (8.0)
Fixed data 1,839 1,775 3.6
Mobile services revenue 4,952 5,164 (4.1)
Telstra Business
Fixed voice 729 832 (12.4)
Fixed data 363 366 (0.8)
Mobile services revenue 1,981 2,156 (8.1)
Network applications and services 727 652 11.5
GES Australia
Mobile services revenue 880 915 (3.8)
Data & IP 1,555 1,637 (5.0)
Network applications and services 1,912 1,673 14.3

Product profitability - EBITDA margins %

Productprofitability - EBITDA margins %
Year ended
Jun 2017 Jun 2016
Mobile 43% 42%
Fixed data(i) 31% 41%
Fixed voice(i) 48% 51%
Data & IP 59% 62%
NAS 9% 6%

Note: Product margins represent management's best estimates.

(i) Includes nbn voice and data.

Product profitability - EBITDA ($M)

Productprofitability - EBITDA($M)
Year ended
Jun 2017 Jun 2016
Mobile 4,319 4,384
Fixed data(i) 799 1,021
Fixed voice(i) 1,490 1,766
Data & IP 1,586 1,752
NAS 301 142

Note: Product margins represent management's best estimates.

(i) Includes nbn voice and data.

==> picture [19 x 13] intentionally omitted <==

Telstra Corporation Limited Half-yearly comparison Year ended 30 June 2017

Summary Reported Half-yearly Data
($ Millions)
Revenue
Fixed products
Fixed voice
Fixed data
Fixed other(i)
Intercarrier services
Total fixed revenue
Mobiles
Post-paid handheld
Pre-paid handheld
Mobile broadband
Machine to Machine (M2M)
Satellite
Mobile interconnection
Mobile services revenue - wholesale resale
Total mobile services revenue
Mobiles hardware
Total mobile revenue
Data & IP
ISDN products
IP access
Other data and calling products
Total Data & IP revenue
Total Network applications and services revenue
Media
Foxtel from Telstra
IPTV
Mobility and other content
Cable
Total media revenue
Global connectivity
Global connectivity - fixed
Global connectivity - data & IP
Global connectivity - other
Total global connectivity revenue
Other
CSL New World
TelstraClear
Other sales revenue
Total sales revenue
Other revenue(iii)
Total revenue
Other income(iv)
Total income (excluding financial income)
Expenses
Labour
Goods and services purchased
Other expenses
Operating expense (before interest)
Share of net profit/(loss) from jointly controlled and associated entities
EBITDA
Depreciation and amortisation
EBIT
Net finance costs
Profit before income tax expense
Income tax expense
Profit for the year from continuing operations
Profit/(loss) for the year from discontinued operations
Profit for the year
Half 1
PCP
Half 2
PCP
Full year
PCP
Half 1
PCP
Half 2
PCP
Full year
PCP
Half 1
PCP
Half 2
PCP
Full year
PCP
Half 1
PCP
Half 2
PCP
Full year
PCP
Half 1
PCP
Half 2
PCP
Full year
PCP
Dec-12
Growth
Jun-13
Growth
Jun-13
Growth
Dec-13
Growth
Jun-14
Growth
Jun-14
Growth
Dec-14
Growth
Jun-15
Growth
Jun-15
Growth
Dec-15
Growth
Jun-16
Growth
Jun-16
Growth
Dec-16
Growth
Jun-17
Growth
Jun-17
Growth
2,219
(10.8%)
1,028
4.4%
234
47.2%
311
21.0%
2,137
(8.2%)
1,059
5.7%
230
58.6%
290
8.2%
4,356
(9.5%)
2,087
5.0%
464
52.1%
601
14.5%
2,058
(7.3%)
1,090
6.0%
231
(1.3%)
288
(7.4%)
1,974
(7.6%)
1,128
6.5%
231
0.4%
298
2.8%
4,032
(7.4%)
2,218
6.3%
462
(0.4%)
586
(2.5%)
1,917
(6.9%)
1,175
7.8%
104
(55.0%)
309
7.3%
1,829
(7.3%)
1,204
6.7%
95
(58.9%)
311
4.4%
3,746
(7.1%)
2,379
7.3%
199
(56.9%)
620
5.8%
1,772
(7.6%)
1,254
6.7%
97
(6.7%)
293
(5.2%)
1,665
(9.0%)
1,259
4.6%
96
1.1%
285
(8.4%)
3,437
(8.2%)
2,513
5.6%
193
(3.0%)
578
(6.8%)
1,606
(9.4%)
1,276
1.8%
94
(3.1%)
281
(4.1%)
1,519
(8.8%)
3,125
(9.1%)
1,277
1.4%
2,553
1.6%
83
(13.5%)
177
(8.3%)
271
(4.9%)
552
(4.5%)
3,792
(2.5%)
3,716
(0.7%)
7,508
(1.6%)
3,667
(3.3%)
3,631
(2.3%)
7,298
(2.8%)
3,505
(4.4%)
3,439
(5.3%)
6,944
(4.9%)
3,416
(2.5%)
3,305
(3.9%)
6,721
(3.2%)
3,257
(4.7%)
3,150
(4.7%)
6,407
(4.7%)
2,377
0.3%
351
7.7%
576
16.8%
44
10.0%
7
0.0%
395
(2.9%)
51
(26.1%)
2,427
5.4%
376
14.6%
620
18.1%
46
15.0%
6
20.0%
369
1.9%
60
(11.8%)
4,804
2.8%
727
11.2%
1,196
17.5%
90
12.5%
13
8.3%
764
(0.7%)
111
(19.0%)
2,495
5.0%
419
19.4%
643
11.6%
47
6.8%
7
0.0%
403
2.0%
65
27.5%
2,511
3.5%
460
22.3%
644
3.9%
54
17.4%
7
16.7%
377
2.2%
46
(23.3%)
5,006
4.2%
879
20.9%
1,287
7.6%
101
12.2%
14
7.7%
780
2.1%
111
0.0%
2,733
9.5%
498
18.9%
609
(5.3%)
55
17.0%
8
14.3%
412
2.2%
66
1.5%
2,718
8.2%
496
7.8%
604
(6.2%)
58
7.4%
8
14.3%
424
12.5%
76
65.2%
5,451
8.9%
994
13.1%
1,213
(5.7%)
113
11.9%
16
14.3%
836
7.2%
142
27.9%
2,734
0.0%
495
(0.6%)
602
(1.1%)
60
9.1%
8
0.0%
441
7.0%
63
(4.5%)
2,713
(0.2%)
464
(6.5%)
548
(9.3%)
72
24.1%
7
(12.5%)
98
(76.9%)
57
(25.0%)
5,447
(0.1%)
959
(3.5%)
1,150
(5.2%)
132
16.8%
15
(6.3%)
539
(35.5%)
120
(15.5%)
2,712
(0.8%)
502
1.4%
514
(14.6%)
68
13.3%
7
(12.5%)
101
(77.1%)
67
6.3%
2,736
0.8%
5,448
0.0%
511
10.1%
1,013
5.6%
478
(12.8%)
992
(13.7%)
78
8.3%
146
10.6%
7
0.0%
14
(6.7%)
100
2.0%
201
(62.7%)
77
35.1%
144
20.0%
3,801
2.4%
766
16.9%
3,904
7.5%
731
7.0%
7,705
4.9%
1,497
11.9%
4,079
7.3%
784
2.3%
4,099
5.0%
708
(3.1%)
8,178
6.1%
1,492
(0.3%)
4,381
7.4%
946
20.7%
4,384
7.0%
940
32.8%
8,765
7.2%
1,886
26.4%
4,403
0.5%
1,121
18.5%
3,959
(9.7%)
955
1.6%
8,362
(4.6%)
2,076
10.1%
3,971
(9.8%)
1,072
(4.4%)
3,987
0.7%
7,958
(4.8%)
1,072
12.3%
2,144
3.3%
4,567
4.6%
4,635
7.5%
9,202
6.0%
4,863
6.5%
4,807
3.7%
9,670
5.1%
5,327
9.5%
5,324
10.8%
10,651
10.1%
5,524
3.7%
4,914
(7.7%)
10,438
(2.0%)
5,043
(8.7%)
5,059
3.0%
10,102
(3.2%)
398
(5.2%)
559
8.1%
752
24.1%
379
(6.7%)
570
4.6%
718
16.9%
777
(5.9%)
1,129
6.3%
1,470
20.5%
363
(8.8%)
592
5.9%
728
(3.2%)
349
(7.9%)
598
4.9%
723
0.7%
712
(8.4%)
1,190
5.4%
1,451
(1.3%)
340
(6.3%)
590
(0.3%)
528
(27.5%)
322
(7.7%)
590
(1.3%)
514
(28.9%)
662
(7.0%)
1,180
(0.8%)
1,042
(28.2%)
312
(8.2%)
583
(1.2%)
539
2.1%
291
(9.6%)
557
(5.6%)
547
6.4%
603
(8.9%)
1,140
(3.4%)
1,086
4.2%
279
(10.6%)
577
(1.0%)
518
(3.9%)
261
(10.3%)
540
(10.4%)
555
(0.4%)
1,132
(0.7%)
505
(7.7%)
1,023
(5.8%)
1,709
10.8%
1,667
6.5%
3,376
8.6%
1,683
(1.5%)
1,670
0.2%
3,353
(0.7%)
1,458
(13.4%)
1,426
(14.6%)
2,884
(14.0%)
1,434
(1.6%)
1,395
(2.2%)
2,829
(1.9%)
1,374
(4.2%)
1,321
(5.3%)
2,695
(4.7%)
662
15.3%
877
27.7%
1,539
22.0%
853
28.9%
1,110
26.6%
1,963
27.6%
966
13.2%
1,353
21.9%
2,319
18.1%
1,250
29.4%
1,331
(1.6%)
2,581
11.3%
1,475
18.0%
1,895
42.4%
3,370
30.6%
302
0.0%
31
10.7%
54
(89.7%)
61
5.2%
293
(2.7%)
41
17.1%
48
(94.9%)
58
(3.3%)
595
(1.3%)
72
14.3%
102
(93.1%)
119
0.8%
297
(1.7%)
50
61.3%
41
(24.1%)
60
(1.6%)
308
5.1%
44
7.3%
40
(16.7%)
60
3.4%
605
1.7%
94
30.6%
81
(20.6%)
120
0.8%
322
8.4%
42
(16.0%)
41
0.0%
60
0.0%
340
10.4%
30
(31.8%)
38
(5.0%)
58
(3.3%)
662
9.4%
72
(23.4%)
79
(2.5%)
118
(1.7%)
350
8.7%
34
(19.0%)
34
(17.1%)
58
(3.3%)
369
8.5%
41
36.7%
36
(5.3%)
52
(10.3%)
719
8.6%
75
4.2%
70
(11.4%)
110
(6.8%)
390
11.4%
42
23.5%
39
14.7%
51
(12.1%)
387
4.9%
777
8.1%
33
(19.5%)
75
0.0%
44
22.2%
83
18.6%
53
1.9%
104
(5.5%)
448
(50.9%)
440
(67.2%)
888
(60.6%)
448
0.0%
452
2.7%
900
1.4%
465
3.8%
466
3.1%
931
3.4%
476
2.4%
498
6.9%
974
4.6%
522
9.7%
517
3.8%
1,039
6.7%
0
n/m
0
n/m
0
n/m
0
n/m
0
n/m
0
n/m
0
n/m
0
n/m
0
n/m
0
n/m
0
n/m
0
n/m
0
n/m
0
n/m
0
n/m
0
n/m
0
n/m
0
n/m
115
n/m
206
n/m
52
n/m
129
n/m
327
n/m
59
n/m
244
n/m
533
n/m
111
n/m
148
28.7%
480
133.0%
86
65.4%
160
24.0%
480
46.8%
98
66.1%
308
26.2%
960
80.1%
184
65.8%
141
(4.7%)
466
(2.9%)
92
7.0%
162
1.3%
303
(1.6%)
473
(1.5%)
939
(2.2%)
101
3.1%
193
4.9%
0
n/m
0
n/m
0
n/m
0
n/m
0
n/m
0
n/m
373
n/m
515
n/m
888
n/m
714
91.4%
738
43.3%
1,452
63.5%
699
(2.1%)
736
(0.3%)
1,435
(1.2%)
494
13.3%
164
(35.7%)
288
65.5%
517
21.9%
0
(100.0%)
322
23.8%
1,011
17.6%
164
(67.3%)
610
40.6%
630
27.5%
0
(100.0%)
420
45.8%
415
(19.7%)
0
n/m
470
46.0%
1,045
3.4%
0
(100.0%)
890
45.9%
0
n/m
0
n/m
333
(20.7%)
0
n/m
0
n/m
400
(14.9%)
0
n/m
0
n/m
733
(17.6%)
0
n/m
0
n/m
421
26.4%
0
n/m
0
n/m
418
4.5%
0
n/m
0
n/m
839
14.5%
0
n/m
0
n/m
417
(1.0%)
0
n/m
0
n/m
0
n/m
0
n/m
447
6.9%
864
3.0%
12,124
(2.3%)
67
378.6%
12,174
(5.1%)
109
(10.7%)
24,298
(3.7%)
176
29.4%
12,564
3.6%
62
(7.5%)
12,555
3.1%
139
27.5%
25,119
3.4%
201
14.2%
12,427
(1.1%)
78
25.8%
12,923
2.9%
100
(28.1%)
25,350
0.9%
178
(11.4%)
13,235
6.5%
54
(30.8%)
12,599
(2.5%)
23
(77.0%)
25,834
1.9%
77
(56.7%)
12,787
(3.4%)
19
(64.8%)
13,125
4.2%
25,912
0.3%
82
256.5%
101
31.2%
12,191
(1.8%)
110
34.1%
12,283
(5.1%)
192
262.3%
24,474
(3.5%)
302
123.7%
12,626
3.6%
177
60.9%
12,694
3.3%
799
316.1%
25,320
3.5%
976
223.2%
12,505
(1.0%)
294
66.1%
13,023
2.6%
290
(63.7%)
25,528
0.8%
584
(40.2%)
13,289
6.3%
513
74.5%
12,622
(3.1%)
626
115.9%
25,911
1.5%
1,139
95.0%
12,806
(3.6%)
897
74.9%
13,207
4.6%
1,295
106.9%
26,013
0.4%
2,192
92.4%
12,301
(1.6%)
12,475
(4.1%)
24,776
(2.9%)
12,803
4.1%
13,493
8.2%
26,296
6.1%
12,799
(0.0%)
13,313
(1.3%)
26,112
(0.7%)
13,802
7.8%
13,248
(0.5%)
27,050
3.6%
13,703
(0.7%)
14,502
9.5%
28,205
4.3%
2,246
(11.9%)
3,135
(0.8%)
1,978
(3.1%)
2,281
(5.7%)
3,112
3.1%
1,855
(10.9%)
4,527
(8.9%)
6,247
1.1%
3,833
(7.0%)
2,367
5.4%
3,295
5.1%
1,852
(6.4%)
2,365
3.7%
3,170
1.9%
2,136
15.1%
4,732
4.5%
6,465
3.5%
3,988
4.0%
2,375
0.3%
3,262
(1.0%)
1,928
4.1%
2,407
1.8%
3,583
13.0%
2,043
(4.4%)
4,782
1.1%
6,845
5.9%
3,971
(0.4%)
2,634
10.9%
3,897
19.5%
1,993
3.4%
2,407
0.0%
3,350
(6.5%)
2,319
13.5%
5,041
5.4%
7,247
5.9%
4,312
8.6%
2,684
1.9%
3,689
(5.3%)
2,139
7.3%
2,697
12.0%
3,982
18.9%
2,367
2.1%
5,381
6.7%
7,671
5.9%
4,506
4.5%
7,359
(5.1%)
0
n/m
7,248
(3.6%)
(1)
n/m
14,607
(4.3%)
(1)
n/m
7,514
2.1%
0
n/m
7,671
5.8%
24
n/m
15,185
4.0%
24
n/m
7,565
0.7%
(10)
n/m
8,033
4.7%
29
20.8%
15,598
2.7%
19
(20.8%)
8,524
12.7%
(5)
50.0%
8,076
0.5%
20
(31.0%)
16,600
6.4%
15
(21.1%)
8,512
(0.1%)
(2)
60.0%
9,046
12.0%
34
70.0%
17,558
5.8%
32
113.3%
4,942
4.0%
2,068
(5.4%)
5,226
(4.7%)
2,010
(9.7%)
10,168
(0.6%)
4,078
(7.6%)
5,289
7.0%
2,013
(2.7%)
5,846
11.9%
1,937
(3.6%)
11,135
9.5%
3,950
(3.1%)
5,224
(1.2%)
1,985
(1.4%)
5,309
(9.2%)
1,989
2.7%
10,533
(5.4%)
3,974
0.6%
5,273
0.9%
2,031
2.3%
5,192
(2.2%)
2,124
6.8%
10,465
(0.6%)
4,155
4.6%
5,189
(1.6%)
2,248
10.7%
5,490
5.7%
2,193
3.2%
10,679
2.0%
4,441
6.9%
2,874
12.1%
477
20.5%
3,216
(1.3%)
456
(7.3%)
6,090
4.6%
933
5.1%
3,276
14.0%
490
2.7%
3,909
21.5%
467
2.4%
7,185
18.0%
957
2.6%
3,239
(1.1%)
357
(27.1%)
3,320
(15.1%)
342
(26.8%)
6,559
(8.7%)
699
(27.0%)
3,242
0.1%
347
(2.8%)
3,068
(7.6%)
363
6.1%
6,310
(3.8%)
710
1.6%
2,941
(9.3%)
283
(18.4%)
3,297
7.5%
308
(15.2%)
6,238
(1.1%)
591
(16.8%)
2,397
10.6%
758
10.0%
2,760
(0.2%)
759
(7.6%)
5,157
4.5%
1,517
0.5%
2,786
16.2%
825
8.8%
3,442
24.7%
854
12.5%
6,228
20.8%
1,679
10.7%
2,882
3.4%
862
4.5%
2,978
(13.5%)
884
3.5%
5,860
(5.9%)
1,746
4.0%
2,895
0.5%
872
1.2%
2,705
(9.2%)
896
1.4%
5,600
(4.4%)
1,768
1.3%
2,658
(8.2%)
873
0.1%
2,989
10.5%
900
0.4%
5,647
0.8%
1,773
0.3%
1,639
10.8%
2,001
2.9%
3,640
6.3%
1,961
19.6%
2,588
29.3%
4,549
25.0%
2,020
3.0%
2,094
(19.1%)
4,114
(9.6%)
2,023
0.1%
1,809
(13.6%)
3,832
(6.9%)
1,785
(11.8%)
2,089
15.5%
3,874
1.1%
(53)
n/m
204
n/m
151
n/m
(221)
(317.0%)
17
(91.7%)
(204)
(235.1%)
98
144.3%
93
447.1%
191
193.6%
112
14.3%
1,905
1948.4%
2,017
956.0%
0
(100.0%)
0
(100.0%)
0
(100.0%)
1,586
7.2%
2,205
13.4%
3,791
10.7%
1,740
9.7%
2,605
18.1%
4,345
14.6%
2,118
21.7%
2,187
(16.0%)
4,305
(0.9%)
2,135
0.8%
3,714
69.8%
5,849
35.9%
1,785
(16.4%)
2,089
(43.8%)
3,874
(33.8%)

(i) Other fixed revenue includes payphones, customer premises equipment and narrowband.

  • (ii) Other sales revenue primarily includes revenue related to nbn access to our infrastructure and miscellaneous revenue. It also includes revenue from Telstra Health and Telstra Software.

  • (iii) Other revenue primarily consists of Go Mobile Swap lease income (30 Jun 2017: $63m; 30 Jun 2016: nil), rental income and distributions received from Foxtel (30 Jun 2017 nil; 30 Jun 2016 $37m).

(iv) Other income includes gains and losses on asset and investment sales (including assets transferred under the nbn Definitive Agreements), income from government grants under the Telstra Universal Service Obligation Performance Agreement, income from nbn disconnection fees, subsidies and other miscellaneous items. n/m = not meaningful

==> picture [18 x 13] intentionally omitted <==

Telstra Corporation Limited Half-yearly comparison Year ended 30 June 2017

Summary Reported Half-yearly Data
Selected statistical data
Fixed voice
Retail basic access lines in service (thousands)
Wholesale basic access lines in service (thousands)
Fixed voice lines in service (thousands) (i)
Unconditioned local loop (ULL) services in operation (thousands)
Number of local calls (millions)
National long distance minutes (millions)
Fixed to mobile minutes (millions)
International direct minutes (millions)
Average fixed voice revenue per user per month ($)
Fixed data
Fixed data SIOs - Retail (thousands)
Belong SIOs - (thousands)
NBN SIOs - (thousands)
Broadband wholesale SIOs (thousands)
Fixed data SIOs (thousands)(ii)
Wholesale line spectrum site sharing (LSS) SIOs (thousands)
Average fixed retail BB revenue per SIO per month (incl h/ware) ($)
Average fixed retail BB revenue per SIO per month (excl h/ware) ($) (i
Average NBN data revenue per user per month ($)
Average fixed data revenue per user per month ($)
Data & IP
ISDN access (basic access line equivalents) (thousands)
ISDN average revenue per user per month ($)
IP MAN SIOs (thousands)
IP WAN SIOs (thousands)
Mobiles
Total retail mobile SIOs (thousands)
Post-paid handheld mobile SIOs (thousands)
Mobile broadband (data cards) SIOs (thousands)
Pre-paid mobile handheld unique users (thousands)
Machine to Machine (M2M) SIOs (thousands)
Satellite SIOs (thousands)
Total wholesale SIOs (thousands)
Mobile voice telephone minutes (millions)
Number of SMS sent (millions)
Average post-paid handheld revenue per user (excl. MRO) ($)
Average post-paid handheld revenue per user (incl. MRO) ($)
Average pre-paid handheld revenue per user ($)
Average mobile broadband revenue per user per month ($)
Average M2M revenue per user per month ($)
Average satellite revenue per user per month ($)
Premium pay TV
Foxtel from Telstra (thousands)
Labour
Full time staff equivalents
Half 1
PCP
Half 2
PCP
Full year
PCP
Half 1
PCP
Half 2
PCP
Full year
PCP
Half 1
PCP
Half 2
PCP
Full year
PCP
Half 1
PCP
Half 2
PCP
Full year
PCP
Half 1
PCP
Half 2
PCP
Full Year
PCP
Dec-12
Growth
Jun-13
Growth
Jun-13
Growth
Dec-13
Growth
Jun-14
Growth
Jun-14
Growth
Dec-14
Growth
Jun-15
Growth
Jun-15
Growth
Dec-15
Growth
Jun-16
Growth
Jun-16
Growth
Dec-16
Growth
Jun-17
Growth
Jun-17
Growth
6,695
(4.8%)
1,207
0.6%
6,524
(5.1%)
1,239
5.0%
6,524
(5.1%)
1,239
5.0%
6,356
(5.1%)
1,277
5.8%
6,245
(4.3%)
1,285
3.7%
6,245
(4.3%)
1,285
3.7%
6,104
(4.0%)
1,318
3.2%
5,981
(4.2%)
1,338
4.1%
5,981
(4.2%)
1,338
4.1%
5,852
(4.1%)
1,353
2.7%
5,710
(4.5%)
1,328
(0.7%)
5,710
(4.5%)
1,328
(0.7%)
5,549
(5.2%)
1,251
(7.5%)
5,363
(6.1%)
5,363
(6.1%)
1,124
(15.4%)
1,124
(15.4%)
7,902
(4.0%)
7,763
(3.6%)
7,763
(3.6%)
7,633
(3.4%)
7,530
(3.0%)
7,530
(3.0%)
7,422
(2.8%)
7,319
(2.8%)
7,319
(2.8%)
7,205
(2.9%)
7,038
(3.8%)
7,038
(3.8%)
6,800
(5.6%)
6,487
(7.8%)
6,487
(7.8%)
1,245
17.3%
1,292
(18.0%)
2,066
(14.6%)
1,371
(8.8%)
222
(7.9%)
46.34
(7.3%)
2,684
7.2%
0
n/m
0
n/m
761
(6.6%)
1,322
14.0%
1,143
(19.4%)
1,868
(17.7%)
1,287
(11.2%)
241
5.7%
45.49
(4.5%)
2,772
6.7%
0
n/m
9
n/m
769
0.3%
1,322
14.0%
2,435
(18.7%)
3,934
(16.1%)
2,658
(10.0%)
463
(1.3%)
45.90
(6.1%)
2,772
6.7%
0
n/m
9
n/m
769
0.3%
1,400
12.4%
1,053
(18.5%)
1,706
(17.4%)
1,241
(9.5%)
273
23.0%
44.54
(3.9%)
2,847
6.1%
0
n/m
31
n/m
777
2.1%
1,482
12.1%
938
(17.9%)
1,539
(17.6%)
1,170
(9.1%)
273
13.3%
43.42
(4.6%)
2,955
6.6%
5
n/m
65
622.2%
789
2.6%
1,482
12.1%
1,991
(18.2%)
3,245
(17.5%)
2,411
(9.3%)
546
17.9%
43.94
(4.3%)
2,955
6.6%
5
n/m
65
622.2%
789
2.6%
1,528
9.1%
876
(16.8%)
1,378
(19.2%)
1,112
(10.4%)
256
(6.2%)
42.73
(4.1%)
3,043
6.9%
19
n/m
112
261.3%
816
5.0%
1,563
5.5%
750
(20.0%)
1,175
(23.7%)
996
(14.9%)
209
(23.4%)
41.37
(4.7%)
3,144
6.4%
37
640.0%
161
147.7%
841
6.6%
1,563
5.5%
1,626
(18.3%)
2,553
(21.3%)
2,108
(12.6%)
465
(14.8%)
42.05
(4.3%)
3,144
6.4%
37
640.0%
161
147.7%
841
6.6%
1,570
2.7%
727
(17.0%)
1,171
(15.0%)
1,016
(8.6%)
255
(0.4%)
40.66
(4.8%)
3,265
7.3%
62
226.3%
259
131.3%
850
4.2%
1,547
(1.0%)
624
(16.8%)
1,012
(13.9%)
905
(9.1%)
225
7.7%
38.96
(5.8%)
3,379
7.5%
92
148.6%
405
151.6%
840
(0.1%)
1,547
(1.0%)
1,351
(16.9%)
2,183
(14.5%)
1,921
(8.9%)
480
3.2%
39.89
(5.1%)
3,379
7.5%
92
148.6%
405
151.6%
840
(0.1%)
1,496
(4.7%)
553
(23.9%)
909
(22.4%)
858
(15.6%)
194
(23.9%)
38.71
(4.8%)
3,469
6.2%
123
98.4%
636
145.6%
784
(7.8%)
1,390
(10.1%)
1,390
(10.1%)
453
(27.4%)
1,006
(25.5%)
717
(29.2%)
1,626
(25.5%)
729
(19.4%)
1,587
(17.4%)
143
(36.4%)
337
(29.8%)
38.10
(2.2%)
38.53
(3.4%)
3,511
3.9%
3,511
3.9%
155
68.5%
155
68.5%
952
135.1%
952
135.1%
683
(18.7%)
683
(18.7%)
3,445
3.8%
3,541
5.2%
3,541
5.2%
3,624
5.2%
3,744
5.7%
3,744
5.7%
3,859
6.5%
3,985
6.4%
3,985
6.4%
4,115
6.6%
4,219
5.9%
4,219
5.9%
4,253
3.4%
4,194
(0.6%)
4,194
(0.6%)
658
(8.2%)
106.86
100.1%
)
105.19
101.0%
-3.19
n/m
50.29
0.9%
1,282
(1.7%)
51.47
(3.9%)
28
7.7%
106
0.0%
14,423
9.2%
6,861
7.2%
3,336
21.5%
2,102
5.7%
888
19.4%
26
8.3%
67
3.1%
9,906
22.9%
6,771
15.1%
65.34
(3.1%)
58.88
(7.1%)
17.79
6.1%
29.75
(8.5%)
8.66
(9.8%)
43.47
(7.6%)
507
0.6%
35,157
15.6%
631
(9.3%)
54.79
2.0%
53.51
1.0%
46.29
n/m
50.52
1.1%
1,285
(0.9%)
49.25
(5.5%)
31
14.8%
109
2.8%
15,072
9.1%
7,019
6.4%
3,570
14.5%
2,197
8.3%
970
19.9%
27
8.0%
241
322.8%
10,504
18.5%
6,992
13.4%
65.92
2.4%
58.29
(1.3%)
18.44
10.6%
29.93
0.3%
8.30
(2.4%)
39.46
13.8%
500
(0.2%)
34,679
14.8%
631
(9.3%)
105.66
97.0%
103.59
96.4%
23.80
n/m
50.34
0.8%
1,285
(0.9%)
50.19
(5.1%)
31
14.8%
109
2.8%
15,072
9.1%
7,019
6.4%
3,570
14.5%
2,197
8.3%
970
19.9%
27
8.0%
241
322.8%
20,410
20.6%
13,763
14.2%
65.90
(0.5%)
58.80
(4.4%)
17.94
6.3%
29.80
(4.7%)
8.46
(6.9%)
41.32
1.5%
500
(0.2%)
34,679
14.8%
614
(6.7%)
55.10
(48.4%)
53.73
(48.9%)
59.45
(1962.6%)
50.75
0.9%
1,265
(1.3%)
47.41
(7.9%)
32
14.3%
110
3.8%
15,811
9.6%
7,122
3.8%
3,672
10.1%
2,347
11.7%
1,086
22.3%
28
7.7%
348
419.4%
11,633
17.4%
7,475
10.4%
66.80
2.2%
58.81
(0.1%)
18.90
6.2%
29.60
(0.5%)
7.69
(11.2%)
40.43
(7.0%)
500
(1.4%)
35,807
1.8%
589
(6.7%)
55.21
0.8%
53.49
(0.0%)
62.07
34.1%
50.99
0.9%
1,225
(4.7%)
46.79
(5.0%)
33
6.5%
110
0.9%
16,009
6.2%
7,194
2.5%
3,679
3.1%
2,446
11.3%
1,261
30.0%
30
11.1%
379
57.3%
12,194
16.1%
7,846
12.2%
66.20
0.4%
58.47
0.3%
19.79
7.3%
29.20
(2.4%)
7.60
(8.4%)
40.44
2.5%
526
5.2%
32,354
(6.7%)
589
(6.7%)
54.99
(48.0%)
53.45
(48.4%)
56.31
136.6%
50.74
0.8%
1,225
(4.7%)
47.29
(5.8%)
33
6.5%
110
0.9%
16,009
6.2%
7,194
2.5%
3,679
3.1%
2,446
11.3%
1,261
30.0%
30
11.1%
379
57.3%
23,827
16.7%
15,321
11.3%
66.57
1.0%
58.70
(0.2%)
19.98
11.4%
29.59
(0.7%)
7.54
(10.9%)
39.98
(3.2%)
526
5.2%
32,354
(6.7%)
569
(7.3%)
55.83
1.3%
53.56
(0.3%)
59.66
0.4%
51.53
1.5%
1,181
(6.6%)
47.07
(0.7%)
34
6.3%
109
(0.9%)
16,375
3.6%
7,190
1.0%
3,813
3.8%
2,490
6.1%
1,466
35.0%
30
7.1%
408
17.2%
13,240
13.8%
8,642
15.6%
70.84
6.0%
63.33
7.7%
21.50
13.8%
27.11
(8.4%)
6.72
(12.6%)
46.61
15.3%
560
12.0%
31,809
(11.2%)
544
(7.6%)
55.25
0.1%
52.78
(1.3%)
55.32
(10.9%)
51.15
0.3%
1,137
(7.2%)
46.31
(1.0%)
35
6.1%
111
0.9%
16,673
4.1%
7,213
0.3%
3,868
5.1%
2,531
3.5%
1,639
30.0%
30
0.0%
465
22.7%
13,395
9.8%
9,011
14.8%
70.38
6.3%
62.92
7.6%
21.19
7.1%
26.20
(10.3%)
6.21
(18.3%)
43.88
8.5%
623
18.4%
33,679
4.1%
544
(7.6%)
55.48
0.9%
53.11
(0.6%)
56.88
1.0%
51.31
1.1%
1,137
(7.2%)
46.70
(1.2%)
35
6.1%
111
0.9%
16,673
4.1%
7,213
0.3%
3,868
5.1%
2,531
3.5%
1,639
30.0%
30
0.0%
465
22.7%
26,635
11.8%
17,653
15.2%
70.54
6.0%
63.06
7.4%
21.32
6.7%
26.79
(9.5%)
6.49
(13.9%)
45.07
12.7%
623
18.4%
33,679
4.1%
516
(9.3%)
55.40
(0.8%)
52.42
(2.1%)
52.99
(11.2%)
51.60
0.1%
1,102
(6.7%)
46.39
(1.4%)
37
8.8%
113
3.7%
16,908
3.3%
7,295
1.5%
3,914
2.6%
2,603
4.5%
1,806
23.2%
29
(3.3%)
478
17.2%
14,363
8.5%
9,146
5.8%
70.17
(0.9%)
62.81
(0.8%)
21.20
(1.4%)
25.78
(4.9%)
5.82
(13.4%)
43.60
(6.5%)
660
17.9%
33,639
5.8%
478
(12.1%)
53.48
(3.2%)
50.28
(4.8%)
52.63
(4.9%)
50.35
(1.6%)
1,049
(7.7%)
45.14
(2.5%)
40
14.3%
112
0.9%
17,233
3.4%
7,393
2.5%
3,959
2.4%
2,614
3.3%
1,938
18.2%
29
(3.3%)
530
14.0%
14,936
11.5%
8,797
(2.4%)
68.79
(2.3%)
61.57
(2.1%)
19.89
(6.1%)
23.22
(11.4%)
6.37
2.6%
39.86
(9.2%)
751
20.5%
33,659
(0.1%)
478
(12.1%)
54.45
(1.9%)
51.35
(3.3%)
50.56
(11.1%)
51.04
(0.5%)
1,049
(7.7%)
45.97
(1.6%)
40
14.3%
112
0.9%
17,233
3.4%
7,393
2.5%
3,959
2.4%
2,614
3.3%
1,938
18.2%
29
(3.3%)
530
14.0%
29,299
10.0%
17,943
1.6%
69.45
(1.5%)
62.15
(1.4%)
20.40
(4.3%)
24.50
(8.5%)
6.14
(5.4%)
41.12
(8.8%)
751
20.5%
33,659
(0.1%)
437
(15.3%)
52.40
(5.4%)
49.67
(5.2%)
50.85
(4.0%)
50.20
(2.7%)
1,004
(8.9%)
45.26
(2.4%)
44
18.9%
111
(1.8%)
17,433
3.1%
7,480
2.5%
3,999
2.2%
2,616
0.5%
2,053
13.7%
31
6.9%
637
33.3%
15,257
6.2%
8,677
(5.1%)
67.88
(3.3%)
60.80
(3.2%)
21.50
1.4%
21.51
(16.6%)
5.65
(2.9%)
39.03
(10.5%)
748
13.3%
32,551
(3.2%)
384
(19.7%)
384
(19.7%)
51.45
(3.8%)
52.11
(4.3%)
49.01
(2.5%)
49.52
(3.6%)
48.48
(7.9%)
47.86
(5.3%)
50.41
0.1%
50.59
(0.9%)
973
(7.2%)
973
(7.2%)
43.96
(2.6%)
44.47
(3.3%)
47
17.5%
47
17.5%
109
(2.7%)
109
(2.7%)
17,451
1.3%
17,451
1.3%
7,562
2.3%
7,562
2.3%
4,007
1.2%
4,007
1.2%
2,498
(4.4%)
2,498
(4.4%)
2,188
12.9%
2,188
12.9%
32
10.3%
32
10.3%
744
40.4%
744
40.4%
15,594
4.4%
30,851
5.3%
8,193
(6.9%)
16,870
(6.0%)
67.54
(1.8%)
67.70
(2.5%)
60.62
(1.5%)
60.71
(2.3%)
22.63
13.8%
22.29
9.3%
19.89
(14.3%)
20.74
(15.3%)
6.16
(3.3%)
37.02
(7.1%)
808
7.6%
32,293
(4.1%)
5.90
(3.9%)
38.68
(5.9%)
808
7.6%
32,293
(4.1%)

(i) Fixed voice includes nbn.

(ii) Fixed data includes nbn and Belong SIOs.