Teleperformance - 4th Quarter 2008 Achievements

Revenues in 2008 exceeded objectives: €1,784 million

+11.9% Based on published data
- +8.0% On a comparable basis
4th Quarter 2008 Revenues
- +5.8% Based on published data
- +3.7% On a comparable basis

PARIS, FEBRUARY 5, 2009 – Today, Teleperformance released its fourth quarter and full year 2008 revenues.

REVENUES

In millions of euros	2008	2007	Changes Based on published data	Changes On a comparable basis
Revenues over the past 12 months	1,784.0	1,593.7	+11.9%	+8.0%
Revenues – Q4	518.6	490.2	+5.8%	+3.7%

The Teleperformance Group's consolidated revenues in 2008 amounted to €1,784 million, increasing by 11.9% based on published data, versus €1,593.7 million in 2007. On a comparable basis (excluding foreign exchange and scope of consolidation effects), the Group recorded an 8% organic growth in 2008.

Consolidated revenues in the 4th quarter 2008 amounted to €518.6 million versus €490.2 million the year before at the same period, an increase of +5.8% based on published data. Excluding foreign exchange and scope of consolidation effects, the Group achieved a 3.7% organic growth rate in the 4th quarter 2008.

REVENUE DISTRIBUTION BY REGION

			Growth
(In millions of euros)	2008	2007	Based on published data (in %)	On a comparable basis** (in %)
AT DECEMBER 31
Europe	971.0	827.6	+17.3	+13.9
NAFTA*	700.1	598.2	+17.0	+9.8
Other	112.9	167.9	-32.8	-29.8
TOTAL	1,784.0	1,593.7	+11.9	+8.0
4TH QUARTER
Europe	286.3	256.8	+11.5	+12.3
NAFTA*	188.7	180.3	+4.6	-3.6
Other	43.6	53.1	-18.1	-12.8
TOTAL	518.6	490.2	+5.8	+3.7
3RD QUARTER
Europe	206.0	181.4	+13.5	+15.1
NAFTA*	162.3	153.4	+5.8	+3.6
Other	17.4	30.3	-42.7	-41.1
TOTAL	385.7	365.1	+5.6	+5.6
2ND QUARTER
Europe	257.0	220.6	+16.5	+17.7
NAFTA*	182.6	137.0	+33.2	+23.2
Other	28.4	44.5	-36.1	-33.5
TOTAL	468.0	402.1	+16.4	+14.6
1ST QUARTER
Europe	221.7	168.8	+31.3	+10.7
NAFTA*	166.5	127.5	+30.6	+17.8
Other	23.5	40.0	-41.2	-39.7
TOTAL	411.7	336.3	+22.4	+8.5

* NAFTA: North America Free Trade Agreement

** Excluding foreign exchange and scope of consolidation effects

REVENUE DISTRIBUTION BY BUSINESS SEGMENT

(in %)	2008	2007
AT DECEMBER 31
Inbound services	72	71
Outbound services	24	26
Other*	4	3
TOTAL	100	100
AT SEPTEMBER 30
Inbound services	72	70
Outbound services	24	26
Other*	4	4
TOTAL	100	100
AT JUNE 30
Inbound services	72	69
Outbound services	24	27
Other*	4	4
TOTAL	100	100
AT MARCH 31
Inbound services	72	68
Outbound services	25	27
Other*	3	5
TOTAL	100	100

* mainly standing for market research and training operations

BUSINESS DEVELOPMENTS

Foreign exchange effect
In the 4th quarter 2008, the foreign exchange effect was not significant since the rise of the euro against most currencies, and especially the Pound Sterling and the Brazilian Real, was partly offset by the rise of the US dollar against the euro over the period. The global foreign exchange effect therefore represented - €0.5 million:
- Europe €6.1 million
- NAFTA + €9.4 million
- Rest of the World €2.8 million
On a full year basis, foreign exchange effects on the Group's revenues in 2008 amounted to €71.7 million:
- Europe €17.6 million
- NAFTA €49.0 million
- Rest of the World €5.1 million

Scope of consolidation effect

In the fourth quarter 2008, the scope of consolidation effect represented a positive impact of €7.6 million, including:
Europe + €2.0 million
NAFTA + €5.6 million

After adjusting the scope of consolidation effect and on a comparable basis the Group's revenues in the 4th quarter 2007 amounted to €499.4 million.

In 2008, the net impact of the scope of consolidation effects amounted to €124.4 million, including:
Europe + €40.4 million
NAFTA + €84.0 million

After adjusting the scope of consolidation effect and on a comparable basis the Group's revenues on a full year basis amounted to €1,718.2 million in 2007.

To be noted that the business results achieved by the US company The Answer Group, which acquisition was completed at the end of December 2008, have not been included in the consolidated revenues for 2008 and shall only be consolidated as of December 31, 2008.

The main transactions which impacted the scope of consolidation in 2008 are as follows:

Transactions completed in 2007

In Europe
^o Acquisition of a 100% interest in the German group Twenty4help Knowledge Service AG, which was consolidated as of April 1, 2007.
^o Acquisition of a 62% interest in the French company The Phone House Services Telecom, which was consolidated as of May 1, 2007.
In the NAFTA region
^o Acquisition of the US company Alliance One, which was consolidated as of August 1, 2007.
^o Acquisition of the Mexican company Hispanic Teleservices, which was consolidated as of December 1, 2007.

Transactions completed in 2008

In Europe
^o Acquisition of a 67% interest in GN Research, with effect from July 1, 2008.
^o Sale of operations specializing in training activities (ISM and IDCC), with effect from January 1, 2008.

Base effect

In 2007 the Group's results also included the Brazil Telecom contract until the end of November.

KEY DATES

Annual results 2008: To be published on March 11, 2009 before market opening.

ABOUT TELEPERFORMANCE

Teleperformance (NYSE Euronext Paris: FR 0000051807), the world's leading provider of outsourced CRM and contact center services, has been serving companies around the world rolling out customer acquisition, customer care, technical support and debt collection programs on their behalf. In 2008, the Teleperformance Group achieved €1.784 billion revenues (US\$2.6 billion – average exchange rate at December 31, 2008: €1 = US\$1.46).

The Group operates about 79,800 computerized workstations, with more than 88,000 employees (Full-Time Equivalents) across 248 contact centers in 46 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries. www.teleperformance.com

CONTACTS

TELEPERFORMANCE

Michel PESCHARD, Finance Managing Director, Board Member +33-1 55 76 40 80 [email protected]

LT VALUE – Investors Relations and Corporate Communication

Nancy Levain / Maryline Jarnoux-Sorin [email protected] [email protected] +33-1 44 50 39 30 - +33-6 72 28 91 44

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Teleperformance SE

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