Earnings Release • Nov 10, 2008
Earnings Release
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Paris, November 10, 2008 – Today, Teleperformance published its quarterly information regarding its results as of September 30, 2008.
| In millions of euros | 2008 | 2007 | Changes Based on published data |
Changes Excluding foreign exchange and scope of consolidation effects |
|---|---|---|---|---|
| Revenues over the past 9 months |
1,265.4 | 1,103.5 | + 14.7% | + 9.8% |
| 3rd Quarter Revenues | 385.7 | 365.1 | + 5.6% | + 5.6% |
| 2008 | 2007 | Growth | ||
|---|---|---|---|---|
| In millions of euros | Based on published data (in %) |
On a comparable basis** (in %) |
||
| 1ST QUARTER | ||||
| Europe | 221.7 | 168.8 | +31.3 | +10.7 |
| NAFTA* | 166.5 | 127.5 | +30.6 | +17.8 |
| Other | 23.5 | 40.0 | -41.2 | -39.7 |
| TOTAL | 411.7 | 336.3 | +22.4 | +8.5 |
| 2ND QUARTER | ||||
| Europe | 257.0 | 220.6 | +16.5 | +17.7 |
| NAFTA* | 182.6 | 137.0 | +33.2 | +23.2 |
| Other | 28.4 | 44.5 | -36.1 | -33.5 |
| TOTAL | 468.0 | 402.1 | +16.4 | +14.6 |
| 3RD QUARTER | ||||
| Europe | 206.0 | 181.4 | +13.5 | +15.1 |
| NAFTA* | 162.3 | 153.4 | +5.8 | +3.6 |
| Other | 17.4 | 30.3 | -42.7 | -41.1 |
| TOTAL | 385.7 | 365.1 | +5.6 | +5.6 |
| AT SEPTEMBER 30 | ||||
| Europe | 684.7 | 570.8 | +19.9 | +14.6 |
| NAFTA* | 511.4 | 417.9 | +22.4 | +14.8 |
| Other | 69.3 | 114.8 | -39.6 | -37.6 |
| TOTAL | 1,265.4 | 1,103.5 | +14.7 | +9.8 |
* North America and Mexico
** Excluding foreign exchange and scope of consolidation effects
At September 30, 2008, the Inbound activity increased by 2% and now stands for 72% of the Group's total revenues, versus 70% at September 30, 2007.
| (in %) | 2008 | 2007 |
|---|---|---|
| AT MARCH 31 | ||
| Inbound services | 72 | 68 |
| Outbound services | 25 | 27 |
| Other* | 3 | 5 |
| TOTAL | 100 | 100 |
| AT JUNE 30 | ||
| Inbound services | 72 | 69 |
| Outbound services | 24 | 27 |
| Other* | 4 | 4 |
| TOTAL | 100 | 100 |
| AT SEPTEMBER 30 | ||
| Inbound services | 72 | 70 |
| Outbound services | 24 | 26 |
| Other* | 4 | 4 |
| TOTAL | 100 | 100 |
* mainly standing for market research and training operations
| - NAFTA -€12.6 million |
|---|
| ------------------------------ |
| - | Europe | -€4.7 million |
|---|---|---|
The positive impact resulting from external growth transactions over the 3rd quarter 2008 results amounted to €17 million, including:
Such positive impact mainly resulted from the following transactions:
In 2008:
In 2007:
Moreover, to be noted that Teleperformance proceeded with the deconsolidation of its last two subsidiaries in the Marketing Services division as of January 1, 2008. Both companies (ISM and IDCC) specializing in training activities were sold at the beginning of this year.
Since January 1, 2008, the scope of consolidation effect has represented a positive impact of €115.2 million, including:
In the 3rd quarter 2007, a 9.4% organic growth rate was recorded throughout the Teleperformance network, supported by the Group's sustained business activity in the NAFTA region (+15%).
In 2007 the Group's results also included the Brazil Telecom contract until the end of November. This contract has now been terminated.
At the end of the 3rd quarter 2008, the Teleperformance Group's financial position was positive and strong. It also benefits from a €300 million revolving credit facility, which took effect in January 2008.
Acquisition of interest in GN Research
At the end of the 1st semester 2008, a capital increase was completed in the GN Research Group, which specializes in market research activities. Teleperformance now owns 67 percent interest in this Group, which is made up of four subsidiaries operating in the EMEA region.
GN Research, which achieved €18 million annual revenues, was consolidated as of June 30, 2008.
Teleperformance and First Call executed a purchase agreement last September 30, pursuant to which Teleperformance shall acquire a majority interest in First Call as soon as the Ukrainian anti-monopoly authorities give their approval.
First Call Ltd., a fast growing start-up based in Kiev, will operate approximately 300 workstations in 2009, strictly complying with the international standards. Thanks to the fast implementation of the Teleperformance Group's best practices, First Call will be in a position to meet the highest Western standards, notably with respect to service quality, internal processes, data security and confidentiality, in order to manage operations on behalf of first-class international and local clients, providing them with the same service level as in any other Teleperformance subsidiary in the world.
First Call's target is to quickly become the leading contact center provider in Ukraine, providing clients with a wide range of outsourced CRM and contact center services such as customer acquisition, customer care and technical support services.
Despite the challenging economic environment, the 3rd quarter results are in line with the annual revenue objectives announced by the Group management team when publishing the half-year financial statements.
During the next financial meeting, which will take place on November 26, 2008, Teleperformance will describe its objectives for 2008, as well as its outlook for 2009.
In addition, Teleperformance indicates that due to the current financial environment, it has ceased to contemplate a potential capital restructuring and has terminated all of its discussions with a restricted number of investors.
Teleperformance (NYSE Euronext Paris: FR 0000051807), the world's leading provider of outsourced CRM and contact center services, has been serving companies around the world rolling out customer acquisition, customer care, technical support and debt collection programs on their behalf. In 2007, the Teleperformance Group achieved €1.593 billion revenues (US\$2.182 billion – exchange rate at December 31, 2007: €1 = US\$1.37).
The Group operates nearly 75,000 computerized workstations, with more than 83,000 employees (Full-Time Equivalents) across 281 contact centers in 45 countries, and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries. www.teleperformance.com
Michel Peschard, Finance Managing Director, Board Member +33-1 55 76 40 80 [email protected]
LT VALUE - Investor Relations and Corporate Communication
Nancy Levain / Maryline Jarnoux-Sorin [email protected] [email protected] +33-1 44 50 39 30 - +33-6 72 28 91 44
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