Earnings Release • Oct 27, 2021
Earnings Release
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Organic results:
FIXED LINES STABLE, ULTRABROADBAND GROWING STRONGLY THANKS TO THE TIMVISION OFFER
CHURN IMPROVING STRONGLY FOR BOTH FIXED AND MOBILE
DOUBLE DIGIT GROWTH FOR ALL THE GROUP'S DIGITAL COMPANIES
REVENUES AND EBITDA GROWING FOR TIM BRASIL
GROUP DEBT DECREASING: -€ 3.3 BN YOY AND -€ 1.2 BN SINCE END 2020
2021 GUIDANCE UPDATED. THE NEW RANGE REFLECTS TRANSFORMATIONAL STARTS-UP COSTS AND MARKET CONDITIONS

■ In view of the preparation of the new Strategic Plan, possible reorganization initiatives were discussed with the aim to enhance assets and company businesses' value. The BoD noted this favourably and invited the Chief Executive Officer to continue the analysis
Rome, October 27, 2021
TIM's Board of Directors met today under the chairmanship of Salvatore Rossi and approved the Financial Report at September 30, 2021.
With the launch of the football offer and the enriched TimVision schedule, in the third quarter stabilization continued along with the relaunch of the domestic business and acceleration in building a new growth phase linked to adjacent markets, in particular those of content and innovative services for business customers.
Double digit growth was reported by all the group's digital companies: Noovle, Olivetti and Telsy.
In the core business of connectivity, in a competitive context that has led several market operators to focus on prices and discounts, TIM is now setting a new pace and a significant change, launching new tariffs that aim to shift the market's focus from competition on price to the quality of the service offered.
Net financial debt at September 30, 2021 fell by 3.3 billion euros YoY, (3.1 billion euros on an After Lease basis) to 22.2 billion euros, (17.6 billion euros on an After Lease basis).
Further significant progress was recorded in the implementation of strategic initiatives:

The stabilization of fixed service revenues continued, alongside a significant improvement in mobile service revenues. The churn rate also improved both in fixed (3.0%, after 3.4% in the second quarter and 4.0% the previous year), and in mobile where it fell to the lowest level in the last 14 years (3.6%, compared to 5.2% the previous year), reversing the typical trend of the summer season.
The total number of TIM mobile lines was 30.5 million, up on the previous quarter by 155 thousand lines. Despite the market remaining competitive in the low end (low-spending customers), the overall 'mobile number portability' figure (i.e. the flow of customers between operators) recorded a significant decrease compared to the previous year (-31% YoY), amounting to 2.3 million lines, making it the lowest third quarter of the last 10 years. Development continues in the 5G mobile network, where TIM was ranked as the fastest in Europe by Opensignal.
In fixed, thanks to the football offer and the commercial and coverage improvement actions, stabilization of the lines is confirmed and in particular there was a significant increase in ultrabroadband lines, which reached 9.7 million, including 5.1 million retail, with an increase of 652,000 lines in the first 9 months (1,050,000 lines including wholesale).
Group revenues in the quarter amounted to 3.8 billion euros (-2.1% YoY), while revenues from services amounted to 3.5 billion euros, with an improving trend compared to the previous year (- 1.4% versus -1.7% YoY).
The growth in revenues related to innovative "beyond connectivity" services continues, with the cloud showing a record increase (+ 25% YoY in the quarter) and total ICT revenues up 13.3% despite some projects being postponed to the fourth quarter.

In Wholesale (international and domestic) fixed service revenues in Q3 2021 grew by 1.4% YoY.
In Brazil, service revenues grew (+4.2% YoY), benefiting from the strategy focused on value that has brought about a significant increase in average revenues per user (ARPU).
The Group's organic EBITDA in the quarter was 1.7 billion euros (-5.9% YoY), that of the Domestic Business Unit 1.3 billion euros (-8,3% YoY) and that of TIM Brasil 0.3 billion euros (+4.4% YoY). These figures were affected by start-up costs in adjacent markets and a comparison with the third quarter of 2020, which benefited from a series of cost savings linked to COVID-19.
Group After Lease EBITDA was 1.5 billion euros (-7.6% YoY): 1.2 billion euros at domestic level (-9.2% YoY).
At Group level, investments were 0.9 billion euros, in line with the plan's objectives and with an increasing trend (+21% YoY excluding licenses) linked both to the slowdown attributable to COVID-19 in the third quarter of 2020, and to investments having been brought forward from the fourth quarter of 2021. The mix of investments has changed and is now mainly dedicated to growth both in Italy (fiber networks, cloud & data centers, partnership with DAZN) and Brazil.
The net profit attributable to the Owners of the Parent Company stood at 0.2 billion euros in the quarter.

| (million euros) | 3rd Quarter 2021 |
3rd Quarter 2020 |
% Change | 9 months to 9/30/ 2021 |
9 months to 9/30/ 2020 |
% Change |
|---|---|---|---|---|---|---|
| comparable | comparable | |||||
| (a) | (b) | (a) | (b) | |||
| TOTAL REVENUES | 3,836 | 3,918 | (2.1) | 11,403 | 11,449 | (0.4) |
| Domestic | 3,111 | 3,214 | (3.2) | 9,344 | 9,498 | (1.6) |
| Brazil | 731 | 710 | 2.8 | 2,079 | 1,974 | 5.3 |
| Other activities, adjustments and eliminations | (6) | (6) | — | (20) | (23) | — |
| SERVICE REVENUES | 3,484 | 3,532 | (1.4) | 10,330 | 10,528 | (1.9) |
| Domestic | 2,780 | 2,856 | (2.7) | 8,331 | 8,634 | (3.5) |
| o/w Wireline | 2,090 | 2,145 | (2.5) | 6,385 | 6,502 | (1.8) |
| o/w Mobile | 821 | 846 | (3.0) | 2,361 | 2,543 | (7.2) |
| Brazil | 710 | 682 | 4.2 | 2,019 | 1,917 | 5.3 |
| Other activities, adjustments and eliminations | (6) | (6) | — | (20) | (23) | — |
| EBITDA | 1,669 | 1,773 | (5.9) | 4,886 | 5,112 | (4.4) |
| Domestic | 1,322 | 1,441 | (8.3) | 3,913 | 4,186 | (6.5) |
| Brazil | 348 | 334 | 4.4 | 980 | 932 | 5.2 |
| Other activities, adjustments and eliminations | (1) | (2) | — | (7) | (6) | — |
| EBITDA After Lease | 1,462 | 1,581 | (7.6) | 4,278 | 4,535 | (5.7) |
| Domestic | 1,196 | 1,317 | (9.2) | 3,532 | 3,809 | (7.3) |
| Brazil | 267 | 267 | — | 753 | 732 | 2.9 |
| Other activities, adjustments and eliminations | (1) | (3) | — | (7) | (6) | — |
| CAPEX (net of TLC licenses) | 912 | 755 | 20.8 | 2,480 | 1,955 | 26.9 |
| Domestic | 765 | 617 | 24.0 | 1,990 | 1,574 | 26.4 |
| Brazil | 147 | 138 | 5.4 | 490 | 381 | 28.8 |
(1) The organic results exclude non-recurring items and the comparable base is calculated net of the foreign currency translation and the change in the scope of consolidation.
| (million euros) | 3rd Quarter 2021 |
3rd Quarter 2020 |
% Change | 9 months to 9/30/ 2021 |
9 months to 9/30/ 2020 |
% Change |
|---|---|---|---|---|---|---|
| (a) | (b) | (a) | (b) | |||
| Equity Free Cash Flow | 97 | 688 | (85.9) | 460 | 1,666 | (72.4) |
| Equity Free Cash Flow After Lease | (61) | 462 | — | 28 | 993 | (97.2) |
| Adjusted Net Financial Debt (2) | 22,164 | 25,469 | (13.0) | |||
| Net Financial Debt After Lease(2) | 17,613 | 20,741 | (15.1) |
(2) Adjusted net financial debt. The change in the fair value of derivatives and related financial liabilities/assets is adjusted by the booked Net Financial Debt with no monetary effect.
Last July the Group reflected in its guidance the inclusion of startup costs of football and the delays in the introduction of voucher programs. 2021 FY forecast, based on 30 September actuals, taking into account startup costs, capex and deteriorating domestic market conditions, brought to guidance revision, as illustrated on page 18.
TIM moves forward with its country-wide digitization plan with the goal of effectively responding to the needs that have emerged with the COVID-19 pandemic, pursuing initiatives to support citizens, companies and institutions. The main actions that were pursued during the first nine months of this year are set out below.

■ From January to September 2021, 5,880 cabinets were implemented taking the total number of municipalities that have benefited from fiber coverage interventions since March 2020 to approximately 4,200.
■ E-learning card continues, the offer available to all prepaid TIM mobile telephony customers that allows them to browse the main e-learning platforms, without limits or costs. In all, 240,387 e-learning cards were activated between May 15, 2020 (when the initiative was launched) and September 30, 2021, and 48,957 new registrations during the period January-September 2021.

During the first nine months of the year, the social commitments, included in the 2021-2023 Strategic Plan, were strengthened with the initiatives carried out to digitize the country and counter the COVID-19 emergency that affected Italy and all the other countries in which we operate. Today more than ever, TIM's infrastructure and the work of its people have been confirmed as fundamental to speed up achievement of the objectives of the 2030 Agenda.
At the beginning of January 2021, the Group aligned its funding sources with the Strategic Plan which places ESG objectives at the center of its development strategy, very successfully placing TIM's first Sustainability Bond for a billion euros. During the period, TIM maintained its presence on the main sustainability indexes and ratings.
Sustainability governance was also further strengthened by setting up a Board Sustainability Committee chaired by the Chairman of the TIM Group and assigned the task, amongst others, of speeding up implementation of environmental, social and governance (ESG) commitments, included in the Strategic Plan.
The third quarter 2021 results will be presented to the financial community during the webcast and audio conference on October 28, 2021. The event will start at 2.00 p.m. (Italian time). The presentation will be followed by a Q&A session. Journalists may listen in to the presentation via phone and online, without asking questions, by calling +39 06 33444 and following the instructions for assisted conferences or by connecting to the following link . The presentation slides will be available at link .
+39 06 3688 2610 https://www.gruppotim.it/media/eng Twitter: @TIMnewsroom
+39 06 3688 2807 https://www.gruppotim.it/investor\_relations/eng

TIM voluntarily writes and publishes periodic financial information referring to the first and third quarter of each year as part of its corporate policy on regular financial and operating performance disclosure addressed to the market and to investors, in line with the best market practices.
The consolidated figures of the TIM Group presented in this periodic financial information at September 30, 2021 have been prepared in compliance with the International Financial Reporting Standards issued by the IASB and endorsed by the EU; such figures are unaudited.
The accounting policies and consolidation principles adopted are consistent with those applied for the TIM Group Consolidated Financial Statements at December 31, 2020, to which reference should be made, except for the changes to the accounting standards issued by the IASB and in force as of January 1, 2021.
TIM Group, in addition to the conventional financial performance measures established by the IFRS, uses certain alternative performance measures in order to present a better understanding of the trend of operations and financial condition. Specifically, these alternative performance measures refer to: EBITDA; EBIT; organic change and impact of non-recurring items on revenues, EBITDA and EBIT; EBITDA margin and EBIT margin; and

net financial debt carrying amount and adjusted net financial debt; Equity Free Cash Flow. Following the adoption of IFRS 16, the TIM Group also presents the following additional alternative performance measures:
Lastly, the section entitled "Business Outlook for the year 2021" contains forward-looking statements in relation to the Group's intentions, beliefs or current expectations regarding financial performance and other aspects of the Group's operations and strategies. Readers are reminded not to place undue reliance on forward-looking statements; in fact, actual results may differ significantly from forecasts owing to risks and uncertainties depending on numerous factors, the majority of which are beyond the scope of the Group's control. Please refer to the chapter "Main risks and uncertainties" and the contents of the Annual Financial Report at December 31, 2020 for more information. It provides a detailed description of the major risks pertaining to the TIM Group business activity which can, even considerably, affect its ability to meet the set goals.
The following were the main corporate transactions implemented during the first nine months of 2021:

The following should also be noted:
■ TIMFin S.p.A.: on January 14, 2021, it was registered with the Register of Financial Intermediaries pursuant to Art. 106 of the CLB.
During the first nine months of 2020, the main changes in the scope of consolidation were as follows:
The following should also be noted:
Total TIM Group revenues for the first nine months of 2021 amounted to 11,403 million euros, -2.2% compared to the first nine months of 2020 (11,657 million euros), in organic terms -0.4%.
The breakdown of total revenues for the first nine months of 2021, by operating segment in comparison with the first nine months of 2020 is as follows:

| (million euros) | 9 months to 9/30/ 2021 |
9 months to 9/30/ 2020 |
Changes | ||||
|---|---|---|---|---|---|---|---|
| % weight | % weight | absolute | % | % organic excluding non |
|||
| Domestic | 9,344 | 81.9 | 9,472 | 81.3 | (128) | (1.4) | recurring (1.6) |
| Brazil | 2,079 | 18.2 | 2,208 | 18.9 | (129) | (5.8) | 5.3 |
| Other Operations | — | — | — | — | — | ||
| Adjustments and eliminations | (20) | (0.1) | (23) | (0.2) | 3 | ||
| Consolidated Total | 11,403 | 100.0 | 11,657 | 100.0 | (254) | (2.2) | (0.4) |
The organic change in the Group's consolidated revenues is calculated by excluding the negative effect of exchange rate changes1 (-243 million euros), the changes in the scope of consolidation (INWIT) (-3 million euros) as well as non-recurring items. In particular, the first nine months of 2020 was affected by adjustments of nonrecurring revenues for -38 million euros, connected with the commercial initiatives of TIM S.p.A. to support customers in dealing with the COVID-19 emergencies.
Revenues for the third quarter of 2021 totaled 3,836 million euros (3,898 million euros in the third quarter of 2020).
TIM Group EBITDA for the first nine months of 2021 was 4,394 million euros (5,118 million euros in the first nine months of 2020, -4.4% in organic terms).
The breakdown of EBITDA and the EBITDA margin broken down by operating segment for the first nine months of 2021 compared with the first nine months of 2020, are as follows:
| (million euros) | 9 months to 9/30/ 2021 |
9 months to 9/30/ 2020 |
Changes | ||||
|---|---|---|---|---|---|---|---|
| % weight | % weight | absolute | % | % organic excluding non |
|||
| Domestic | 3,424 | 77.9 | 4,081 | 79.7 | (657) | (16.1) | recurring (6.5) |
| % of Revenues | 36.6 | 43.1 | (6.5) pp | (2.2) pp | |||
| Brazil | 977 | 22.2 | 1,043 | 20.4 | (66) | (6.3) | 5.2 |
| % of Revenues | 47.0 | 47.2 | (0.2) pp | 0,0pp | |||
| Other Operations | (6) | (0.1) | (7) | (0.1) | 1 | ||
| Adjustments and eliminations | (1) | — | 1 | — | (2) | ||
| Consolidated Total | 4,394 | 100.0 | 5,118 | 100.0 | (724) | (14.1) | (4.4) |
Organic EBITDA - net of the non-recurring items amounted to 4,886 million euros; the EBITDA margin was 42.8% (5,112 million euros in the first nine months of 2020, with an EBITDA margin of 44.7%).
EBITDA for the first nine months of 2021, which includes an improvement of deferred contract costs linked to the reduction of churn, suffered net non-recurring charges for a total of 492 million euros mainly relating to employee benefits expenses, also connected with the application of Art. 4 of Italian Law 92 of June 28, 2012, as defined by the Trade Union Agreements signed by various Group companies, including the Parent Company TIM S.p.A. and the Trade Union Organizations. Non-recurring charges also include provisions for disputes, transactions, regulatory sanctions and potential liabilities related to them, as well as expenses connected with agreements and the development of non-recurring projects as well as expenses connected with the COVID-19 emergency (20 million euros), mainly for provisions made for credit management of some customers.
In the first nine months of 2020, the TIM Group recorded net non-recurring charges for a total of 176 million euros (net of the change in scope for 5 million euros), of which 89 million euros were attributable to the COVID-19 emergency in Italy. The first nine months of 2020 also suffered non-recurring charges connected mainly with
1 The av e ra ge exch ang e ra te s used f or the t ra ns la ti on int o eur o ( expr e ss ed in te rm s of unit s of lo cal cu r re ncy pe r 1 eur o) we re 6. 37 80 4 f or th e B raz il i an rea l in th e f ir st n ine m on th s of 20 21 and 5.70 29 9 in th e f ir st n ine m on th s of 20 20 ; f or t he US d ol la r, the av e rag e exc h ange ra te s u sed we re 1 .1 9 61 6 i n th e f ir st nine m ont hs of 20 21 an d 1 .1 24 4 4 in the f irs t nin e mo nth s of 20 20 . Th e ef f ec t of the c han ge in ex cha nge r at es i s ca lcu la ted b y app l ying the f o rei gn curr enc y tr an sla ti on r at es u se d f or t he cu rr e nt pe ri od t o the p er io d unde r c omp ari s on.

corporate reorganization/restructuring processes and provisions for disputes, regulatory sanctions and potential liabilities and expenses connected with agreements and the development of non-recurring projects.
Organic EBITDA, net of the non-recurring component, is calculated as follows:
| (million euros) | 9 months to 9/30/ |
9 months to 9/30/ |
Changes | |
|---|---|---|---|---|
| 2021 | 2020 | absolute | % | |
| EBITDA | 4,394 | 5,118 | (724) | (14.1) |
| Foreign currency financial statements translation effect | (113) | 113 | ||
| Changes in the scope of consolidation | (69) | 69 | ||
| Non-recurring expenses/(income) | 492 | 176 | 316 | |
| ORGANIC EBITDA - excluding non-recurring items | 4,886 | 5,112 | (226) | (4.4) |
| % of Revenues | 42.8 | 44.7 | (1.9) pp |
The EBITDA of the third quarter of 2021 totaled 1,624 million euros (1,720 million euros in the third quarter of 2020).
Organic EBITDA net of the non-recurring component in the third quarter of 2021 totaled 1,669 million euros (1,773 million euros in the third quarter of 2020).
TIM Group EBIT for the first nine months of 2021 was 985 million euros (1,627 million euros in the first nine months of 2020).
Organic EBIT, net of the non-recurring component, amounted to 1,477 million euros (1,696 million euros for the first nine months of 2020), with an EBIT margin of 13.0% (14.8% for the first nine months of 2020).
Organic EBIT, net of the non-recurring component, is calculated as follows:
| (million euros) | 9 months to 9/30/ |
9 months to 9/30/ |
Changes | |
|---|---|---|---|---|
| 2021 | 2020 | absolute | % | |
| EBIT | 985 | 1,627 | (642) | (39.5) |
| Foreign currency financial statements translation effect | (34) | 34 | ||
| Changes in the scope of consolidation | (73) | 73 | ||
| Non-recurring expenses/(income) | 492 | 176 | 316 | |
| ORGANIC EBIT - excluding non-recurring items | 1,477 | 1,696 | (219) | (12.9) |
Exchange rate fluctuations mainly related to the Brazil Business Unit.
The EBIT of the third quarter of 2021 totaled 484 million euros (585 million euros in the third quarter of 2020).
Organic EBIT net of the non-recurring component in the third quarter of 2021 totaled 529 million euros (631 million euros in the third quarter of 2020).
Net profit attributable to Owners of the Parent for the first nine months of 2021, was 22 million euros (1,178 million euros in the first nine months of 2020); excluding the impact of non-recurring items, the net profit for the first nine months of 2021 was 342 million euros (870 million euros in the first nine months of 2020).
The TIM Group headcount at September 30, 2021 was 52,190 units, of which 42,565 in Italy (52,347 at December 31, 2020, of which 42,680 in Italy), with a decrease of 157 compared to December 31, 2020 (in Italy -115). Compared to September 30, 2020 the reduction was 290.
Capital expenditures and expenses for mobile telephone licenses/spectrum for the first nine months of 2021, were 2,720 million euros (2,006 million euros in the first nine months of 2020).
Capex is broken down as follows by operating segment:

| (million euros) | 9 months to 9/30/ 2021 % weight |
9 months to 9/30/ 2020 % weight |
Change | ||
|---|---|---|---|---|---|
| Domestic | 2,230 | 82.0 | 1,580 | 78.8 | 650 |
| Brazil | 490 | 18.0 | 426 | 21.2 | 64 |
| Other Operations | — | — | — | — | — |
| Adjustments and eliminations | — | — | — | — | — |
| Consolidated Total | 2,720 | 100.0 | 2,006 | 100.0 | 714 |
| % of Revenues | 23.9 | 17.2 | 6,7pp |
The Group's operating free cash flow for the first nine months of 2021 is positive for 1,083 million euros (2,374 million euros in the first nine months of 2020), i.e. 1,378 million euros (2,484 million euros in the first nine months of 2020), net of 295 million euros (110 million euros in the first nine months of 2020) paid for rights to use telecommunication service frequencies.
Adjusted net financial debt amounted to 22,164 million euros at September 30, 2021, a decrease of 1,162 million euros compared to December 31, 2020 (23,326 million euros). The reduction brought about by the generation of operating cash, obtained also through the optimization of working capital and the completion of the purchase by KKR Infrastructure of 37.5% of FiberCop from TIM for an equivalent value of 1,759 million euros, has been partially limited by the payments of dividends (354 million euros), the sanction (116 million euros) connected with the Antitrust Case A514 (alleged abuse of a dominant market position on the wholesale access services market and for retail services of the BB and UBB fixed network), substitute tax on the aligned value of assets (231 million euros), and the extension of the rights of use of frequencies on the 2100 MHz bandwidth (240 million euros), as well as the installment on the 5G license (55 million euros).
For a better understanding of the information, the table below shows the various ways by which the Net Financial Debt can be shown:
| (million euros) | 9/30/2021 | 12/31/2020 | Change |
|---|---|---|---|
| (a) | (b) | (a-b) | |
| Net financial debt carrying amount | 22,492 | 23,714 | (1,222) |
| Reversal of fair value measurement of derivatives and related financial liabilities/assets |
(328) | (388) | 60 |
| Adjusted net financial debt | 22,164 | 23,326 | (1,162) |
| Leases | (4,551) | (4,732) | 181 |
| Adjusted net financial debt - After Lease | 17,613 | 18,594 | (981) |
Net financial debt carrying amount amounted to 22,492 million euros at September 30, 2021, a decrease of 1,222 million euros compared to December 31, 2020 (23,714 million euros). Reversal of the fair value measurement of derivatives and related financial liabilities/assets recorded a change of 60 million euros compared to December 31, 2020 substantially following the rise in Euro interest rates, which effectively revalue the cash flow hedges. This change is adjusted by the booked Net Financial Debt with no monetary effect.
Adjusted Net Financial Debt – After Lease (net of the impact of all leases), which is a parameter adopted by main European peers, was equal to 17,613 million euros at September 30, 2021, down by 981 million euros compared to December 31, 2020 (18,594 million euros).
During the third quarter of 2021, adjusted net financial debt came to 22,164 million euros, up 92 million euros on June 30, 2021 (22,072 million euros): the positive cash generation deriving from operations has been absorbed by financial operations, the distribution of Daphne 3 reserves (42 million euros) and payment of the installment on the 5G license (55 million euros).

| (million euros) | 9/30/2021 | 6/30/2021 | Change |
|---|---|---|---|
| (a) | (b) | (a-b) | |
| Net financial debt carrying amount | 22,492 | 22,327 | 165 |
| Reversal of fair value measurement of derivatives and related financial liabilities/assets |
(328) | (255) | (73) |
| Adjusted net financial debt | 22,164 | 22,072 | 92 |
| Breakdown as follows: | |||
| Total adjusted gross financial debt | 29,107 | 29,395 | (288) |
| Total adjusted financial assets | (6,943) | (7,323) | 380 |
The TIM Group's available liquidity margin amounted to 9,820 million euros, equal to the sum of:
This margin is sufficient to cover Group financial liabilities (current and otherwise) falling due over the next 30 months.
It should be noted that sales without recourse of trade receivables to factoring companies completed during the first nine months of 2021 resulted in a positive effect on the adjusted net financial debt at September 30, 2021, amounting to 1,504 million euros (1,970 million euros at December 31, 2020; 1,585 million euros at September 30, 2020).
Domestic Business Unit revenues amounted to 9,344 million euros, changing by -128 million euros (-1.4%) compared to the first nine months of 2020. In organic terms, they reduce by 154 million euros (-1.6% on the first nine months of 2020); in particular, revenues for the first nine months of 2020 were affected by non-recurring items for 38 million euros mainly referring to adjustments of revenues connected to TIM S.p.A.'s commercial initiatives to support customers in facing the COVID-19 emergency.
Revenues from stand-alone services come to 8,331 million euros (-282 million euros compared to the first nine months of 2020, -3.3%) and suffer the impact of the competition on the customer base, as well as a reduction in ARPU levels; in organic terms, net of the above-specified non-recurring item, they drop by 303 million euros compared to the first nine months of 2020 (-3.5%).
In detail:
Revenues for Handset and Bundle & Handset, including the change in work in progress, are equal, in organic terms, to 1,013 million euros for the first nine months of 2021, with an increase of 149 million euros compared to the first nine months of 2020, for the most part attributable to the Fixed segment.
The performance of the individual market segments of the Domestic Business Unit compared to the first nine months of 2020 was as follows:
■ Consumer: the segment consists of all Fixed and Mobile voice and Internet services and products managed and developed for individuals and families and of public telephony; customer care, operating credit support,

loyalty and retention activities, sales within its remit, and administrative management of customers; includes the company TIM Retail, which coordinates the activities of flagship stores. In organic terms, net of the aforesaid non-recurring component, the revenues of the Consumer segment totaled 4,156 million euros (-226 million euros, -5.2%) and show a trend, compared to the first nine months of 2020, affected by the challenging competition and greater discipline in commercial processes. The trend seen in total revenues also applied to revenues from stand-alone services, which amounted to 3,577 million euros, changing by - 328 million euros compared to the first nine months of 2020 (-8.4%). In particular:
Revenues for Handsets and Bundles & Handsets in the Consumer segment amounted to 578 million euros, +102 million euros compared to the first nine months of 2020 (+21.3%). The increase is mainly due to the sales of the PC program voucher on the fixed amounts and the lesser impact of restrictions for the COVID-19 health emergency as compared with the 2020 lock-down.
EBITDA for the first nine months of 2021 of the Domestic Business Unit amounted to 3,424 million euros (-657 million euros for the first nine months of 2020, -16.1%).
Organic EBITDA, net of the non-recurring component, amounted to 3,913 million euros (-273 million euros compared to the first nine months of 2020, -6.5%), with a margin of 41.9% (-2.2 percentage points compared to the same period of 2020). In particular, EBITDA for the first nine months of 2021 reflected a total impact of -489 million euros referring to non-recurring items, of which -20 million euros related to the COVID-19 emergency in Italy. Moreover, non-recurring expenses include charges connected with corporate reorganization/restructuring processes, provisions for disputes, transactions, regulatory sanctions and potential liabilities and expenses connected with agreements and the development of non-recurring projects.
Organic EBITDA, net of the non-recurring component, is calculated as follows:

| (million euros) | 9 months to 9/30/ |
9 months to 9/30/ |
Changes | |
|---|---|---|---|---|
| 2021 | 2020 | absolute | % | |
| EBITDA | 3,424 | 4,081 | (657) | (16.1) |
| Foreign currency financial statements translation effect | — | (2) | 2 | |
| Changes in the scope of consolidation | — | (69) | 69 | |
| Non-recurring expenses (Income) | 489 | 176 | 313 | |
| ORGANIC EBITDA - excluding non-recurring items | 3,913 | 4,186 | (273) | (6.5) |
EBITDA in Q3 2021 was 1,278 million euros, (-119 million euros compared with 2020, -8.5%).
Domestic Business Unit EBIT for the first nine months of 2021 totaled 676 million euros (-636 million euros compared to the first nine months of 2020), with a margin of 7.2% (-6.7 percentage points compared to the first nine months of 2020).
Organic EBIT, net of the non-recurring component, amounted to 1,165 million euros (-250 million euros compared to the first nine months of 2020, -17.7%), with an EBIT margin of 12.5% (14.9% for the first nine months of 2020). Organic EBIT, net of the non-recurring component, is calculated as follows:
| (million euros) | 9 months to 9/30/ |
9 months to 9/30/ |
Changes | |
|---|---|---|---|---|
| 2021 | 2020 | absolute | % | |
| EBIT | 676 | 1,312 | (636) | (48.5) |
| Changes in the scope of consolidation | — | (73) | 73 | |
| Non-recurring expenses (Income) | 489 | 176 | 313 | |
| ORGANIC EBIT - excluding non-recurring items | 1,165 | 1,415 | (250) | (17.7) |
EBIT in Q3 2021 was 363 million euros (-116 million euros compared with 2020, -24.2%).
Headcount stood at 42,811 units (42,925 as of December 31, 2020).
Revenues for the first nine months of 2021 of the Brazil Business Unit (TIM Brasil group) amounted to 13,259 million reais (12,590 million reais on the first nine months of 2020, +5,3%), speeding up on the levels recorded from the third quarter of 2020.
The acceleration has been driven by service revenues (12,877 million reais vs 12,224 million reais for the first nine months of 2020, +5.3%) with mobile telephony service revenues growing +5.0% on the first nine months of 2020. This performance is mainly related to the continuous recovery of the pre-paid and post-paid segments. Revenues from fixed telephony services have grown by 9.8% on the first nine months of 2020, determined above all by the growth rate of TIM Live.
Revenues from product sales totaled 382 million reais (366 million reais for the first nine months of 2020, +4.4%).
Revenues in Q3 2021 totaled 4,512 million reais, increased by 2.8% on the third quarter of 2020 (4,388 million reais).
The mobile ARPU for the first nine months of 2021 was 25.9 reais, up from the figure recorded in the first nine months of 2020 (24.2 reais) thanks to general repositioning in the post-paid segment and new commercial initiatives intended to promote the use of data and average expenditure per customer.
Total mobile lines in place at September 30, 2021 amounted to 51.6 million, +0.2 million compared to December 31, 2020 (51.4 million). This variation was mainly driven by the post-paid segment (+0.6 million), partially offset by the performance in the pre-paid segment (-0.4 million), in part due to the consolidation underway in the market for second SIM cards. In September 2021, post-paid customers represented 43.4% of the customer base, a percentage point higher than at December 2020 (42.4%).
The TIM Live BroadBand business recorded net positive growth in the first nine months of 2021 in the customer base of 29.8 thousand users, +4.6% compared to December 31, 2020. In addition, the customer base continues to be concentrated on high speed connections, with more than 50% exceeding 100Mbps.

EBITDA in the first nine months of 2021 was 6,232 million reais (5,946 million reais in the first nine months of 2020, +4.8%) and the margin on revenues was 47.0% (47.2% in the first nine months of 2020).
EBITDA in the first nine months of 2021 reflects the non-recurring charges of 21 million reais mainly related to the development of non-recurring projects.
Organic EBITDA, net of the non-recurring component, increased by 5.2% and was calculated as follows:
| (million Brazilian reais) | 9 months to | 9 months to | Changes | ||
|---|---|---|---|---|---|
| 9/30/ 2021 |
9/30/ 2020 |
absolute | % | ||
| EBITDA | 6,232 | 5,946 | 286 | 4.8 | |
| Non-recurring expenses/(income) | 21 | — | 21 | ||
| ORGANIC EBITDA - excluding non-recurring items | 6,253 | 5,946 | 307 | 5.2 |
The increase of EBITDA is due to the increase in revenue and cost control efficiency. The relative margin on revenues, in organic terms, comes to 47.2% (47.2% during the first nine months of 2020).
EBITDA for the third quarter of 2021, amounted to 2,146 million reais, up 4.0% compared to the third quarter of 2020 (2,063 million reais).
Net of non-recurring charges, the margin on revenues for the third quarter of 2021 was 47.7% (47.0% in the third quarter of 2020).
EBIT for the first nine months of 2021 amounted to 2,011 million reais (1,827 million reais for the first nine months of 2020, +10.1%).
Organic EBIT, net of the non-recurring component, in the first nine months of 2021 amounted to 2,032 million reais (1,827 million reais in the first nine months of 2020), with a margin on revenues of 15.3% (14.5% in the first nine months of 2020).
Organic EBIT, net of the non-recurring component, is calculated as follows:
| (million Brazilian reais) | 9 months to | 9 months to | Changes | ||
|---|---|---|---|---|---|
| 9/30/ 2021 |
9/30/ 2020 |
absolute | % | ||
| EBIT | 2,011 | 1,827 | 184 | 10.1 | |
| Non-recurring expenses/(income) | 21 | — | 21 | ||
| ORGANIC EBIT - excluding non-recurring items | 2,032 | 1,827 | 205 | 11.2 |
The EBIT of the third quarter of 2021 totaled 755 million reais (683 million reais in the third quarter of 2020).
Net of non-recurring charges, the EBIT margin for the third quarter of 2021 was 16.9% (15.6% in the third quarter of 2020).
In the first nine months of 2021, the spot exchange rate used for the translation into euro of the Brazilian real (expressed in terms of units of local currency per 1 euro) went from 6.37680 at December 31, 2020 to 6.29828 at September 30, 2021. This led, among other things, to an approximate 8 million euro increase in the value of goodwill attributed to the Brazil Cash Generating Unit, expressed in euros.
Personnel totaled 9,366 units posting a reduction of 43 units compared to December 31, 2020 (9,409 units).
TIM Group, in addition to the conventional financial performance measures established by the IFRS, uses certain alternative performance measures in order to present a better understanding of the trend of operations and

financial condition. Specifically, following the adoption of IFRS 16, the TIM Group presents the following additional alternative performance measures:
| (million euros) | 3rd Quarter 2021 |
3rd Quarter 2020 |
Changes | 9 months |
9 months to 9/30/ |
Changes | ||
|---|---|---|---|---|---|---|---|---|
| absolute | % | to 9/30/ | 2020 | absolute | % | |||
| ORGANIC EBITDA - excluding non-recurring items | 1,669 | 1,773 | (104) | (5.9) | 2021 4,886 |
5,112 | (226) | (4.4) |
| Lease payments | (207) | (192) | (15) | (7.8) | (608) | (577) | (31) | (5.4) |
| EBITDA adjusted After Lease (EBITDA-AL) | 1,462 | 1,581 | (119) | (7.6) | 4,278 | 4,535 | (257) | (5.7) |
| (million euros) | 3rd Quarter 2021 |
3rd Quarter 2021 |
Changes | 9 months to 9/30/ |
9 months |
Changes | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| absolute | % | 2021 | to 9/30/ | absolute | % | |||||||||
| ORGANIC EBITDA - excluding non-recurring items | 1,322 | 1,441 | (119) | (8.3) | 3,913 | 2020 4,186 |
(273) | (6.5) | ||||||
| Lease payments | (126) | (124) | (2) | (1.6) | (381) | (377) | (4) | (1.1) | ||||||
| EBITDA adjusted After Lease (EBITDA-AL) | 1,196 | 1,317 | (121) | (9.2) | 3,532 | 3,809 | (277) | (7.3) |
| (million euros) | 3rd Quarter | 3rd Quarter | Changes | 9 months to | 9 months to | Changes | ||
|---|---|---|---|---|---|---|---|---|
| 2021 | 2020 | 9/30/ 9/30/ |
||||||
| absolute | % | 2021 | 2020 | absolute | % | |||
| ORGANIC EBITDA - excluding non-recurring items | 348 | 334 | 14 | 4.4 | 980 | 932 | 48 | 5.2 |
| Lease payments | (81) | (67) | (14) | (20.9) | (227) | (200) | (27) | (13.5) |
| EBITDA adjusted After Lease (EBITDA-AL) | 267 | 267 | — | — | 753 | 732 | 21 | 2.9 |
| (million euros) | 9/30/2021 | 12/31/2020 | Change |
|---|---|---|---|
| Adjusted net financial debt | 22,164 | 23,326 | (1,162) |
| Leases | (4,551) | (4,732) | 181 |
| Adjusted net financial debt - After Lease | 17,613 | 18,594 | (981) |
| (million euros) | 3rd Quarter 2021 |
3rd Quarter 2020 |
Change | 9 months to 9/30/ |
9 months to 9/30/ |
Change |
|---|---|---|---|---|---|---|
| Equity Free Cash Flow | 97 | 688 | (591) | 2021 460 |
2020 1,666 |
(1,206) |
| Leases | (158) | (226) | 68 | (432) | (673) | 241 |
| Equity Free Cash Flow After Lease | (61) | 462 | (523) | 28 | 993 | (965) |


2021 guidance updated. The new range reflects startup costs of the new strategic initiatives and market conditions.
TIM-DAZN post-agreement, pre-acquisition of part of the mobile business of Oi and National Recovery and Resilience Plan (PNRR), except for the vouchers plan (prior to the PNRR)

TIM-DAZN post-agreement, pre-acquisition of part of the mobile business of Oi and National Recovery and Resilience Plan (PNRR), except for the vouchers plan (prior to the PNRR)


No significant events took place after September 30, 2021.
Risk governance is a strategic tool for value creation.
The TIM Group has adopted a Risk Management model that is constantly evolving, aligned with international regulations and standards, to allow the identification, assessment and management of risks in a uniform way within Group companies, highlighting potential synergies between the actors involved in the assessment of the internal control and risk management system.
The Risk Management process is designed to identify potential events that may affect the business, to manage risk within acceptable limits and to provide reasonable assurance regarding the achievement of corporate objectives.
The Risk Management Model adopted by the TIM Group
The business outlook for 2021 could be affected by risks and uncertainties caused by a multitude of factors, the majority of which are beyond the Group's control.
In this context, we highlight the health emergency due to the spread of COVID-19. In addition, non-exhaustively, the following additional factors are mentioned: a change in market context, entry of new potential competitors in the fixed-line and mobile sphere, the initiation of procedures by Authorities and consequent delays in the implementation of new strategies, any constraints connected to the exercise of the Golden Power by the Government with effects – currently not foreseeable – in terms of strategic choices and progress of the already announced three-year objectives which may entail, for some, different timing than that initially scheduled or relative achievement with new and more articulated paths.
The TIM Group's economic and financial situation depends on the influence of numerous macroeconomic factors such as economic growth, consumer confidence, interest rates and exchange rates in the markets where it operates.
During the second quarter of 2021, Italy recorded a +2.7% increase in the GDP compared with the first quarter of 2021 and +17.3% on the second quarter of 2020 (the worst struck during the health emergency). The easing up of restrictions has improved the faith of businesses and families and the positive contribution to growth comes above all from family spending (+3.7% on the previous quarter). Family consumption has recorded a +5% on the previous quarter, rewarding services (+9.5%) and semi-durable goods (+4.5%), both of which had been penalized by the restrictions. A slight recovery is also seen in purchases of durable (+0.6%) and non-durable (+0.7%) goods, which had been less penalized by the pandemic. Durable goods are the only component of consumptions that have returned to pre-crisis spending levels in Q2 2021. Family consumption look likely to reach pre-crisis levels no earlier than the second half of 2023. Indeed, despite the recovery of available income, consumer trends tend to move forward slowly due to the impact of inflation tension (increased prices in the energy sector).
Exports have grown in volume by 3.4% compared with the previous quarter, exceeding pre-crisis levels ahead of France and Germany, but will only show slow growth during the second half due to the procurement difficulties experienced in some production sectors.
The global context is characterized by a recovery in world trade but the elements characterizing the world economic cycle include risks relating to an increase in the prices of commodities and shipping charters, to the economic sustainability of the recovery strategies to be adopted and to the slowing of production in certain segments impacting the world value chain. For Italy, GDP growth is expected in both 2021 (+6%) and 2022 (+3.8%). These scenarios incorporate the effects of the progressive introduction of the interventions envisaged by the National Recovery and Resilience Plan (PNRR). The effective capacity to implement the measures planned,

the control of the pandemic in the autumn-winter season and the completion of the vaccine campaign are the main elements for the social and economic recovery.
The Italian government's measures to limit the contagion and support household incomes in addition to having had a positive impact on demand, have also led to a severe increase in public debt, which came to 156% of the GDP in 2020, up 21 p.p. on 2019. Forecasts suggest stability of the debt/GDP ratio by year end. In 2021 too, public accounts were impacted by major budget allocations (approximately 100 billion euros) destined to fight the recession effects of the crisis.
The employment market is showing signs of recovery, having returned to pre-crisis levels both through an increase of fixed-term contracts and permanent ones and the simultaneous reduction of use of temporary redundancy systems (CIG). For the Eurozone, current forecasts suggest inflation of 2.2% in 2021 and 1.8% in 2022.
The evolution of the world health care situation linked to the COVID-19 and the completion of the vaccine campaign are essential to the continued national and international social and economic recovery.
In Brazil, after three years of modest growth, the 4.1% decline of the GDP in 2020 was influenced significantly by the COVID-19 pandemic emergency and the restrictions imposed to limit its spread, the lock-downs and social distancing measures that have brought about a general commercial and economic contraction, particularly if compared with the 1.1% growth seen in 2019.
After a devastating first half of 2020, when the pandemic led to the closure of commercial activities, major restrictions in travel and a considerable outflow of capital, which had already begun in 2019, the scenario in the second half of the year changed. The gradual easing of restrictions to travel and social distancing, in a bid to reduce the transmission of COVID-19, and the return to economic activities, coupled with the financial support offered by the government have helped assure a slight recovery in the second half of 2020. 2020 has not recovered the level of activities at end 2019, but the impact was less than initially expected.
During the first half of 2021, with the progress made on the vaccination plan and the gradual reopening of economic businesses, the GDP grew by 1.1% over market expectations. With the first quarter results, the Brazilian GDP returned to the levels of the fourth quarter of 2019, prior to the pandemic, but still 3.1% below the highest value recorded in Q1 2014. Despite the good future prospects, it is not yet possible to predict when Brazil will return to pre-crisis levels.
At the start of the second half of 2021, the threat of a severe energy crisis began entering the Brazilian agenda. However, for TIM Brasil the risk is under control, considering that most of the energy contracts are long-term and will not be impacted by any tariff changes that may be applied. TIM Brasil is also taking steps to reduce structural consumption preventively.

The Executive responsible for preparing the corporate financial reports, Giovanni Ronca, hereby declares, pursuant to subsection 2, Art. 154 bis of Italy's Consolidated Law on Finance, that the accounting information contained herein corresponds to the company's documentation, accounting books and records.
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