TeamViewer Remote

Launch Event with Investors & Analysts | 10 May 2023, London

Importance Notice

This presentation as well as any information communicated in connection therewith (the "Presentation") contains information regarding TeamViewer SE (the "Company") and its subsidiaries (the Company, together with its subsidiaries, "TeamViewer"). It is provided for information purposes only and should not be relied on for any purpose and may not be redistributed, reproduced, published, or passed on to any other person or used in whole or in part for any other purpose.

Certain statements in this presentation may constitute forward looking statements. These statements are based on assumptions that are believed to be reasonable at the time they are made, and are subject to significant risks and uncertainties, including, but not limited to, those risks and uncertainties described in TeamViewer's disclosures. You should not rely on these forward-looking statements as predictions of future events, and TeamViewer's actual results may differ materially and adversely from any forward-looking statements discussed in these statements due to several factors, including without limitation, risks from macroeconomic developments, external fraud, lack of innovation capabilities, inadequate data security and changes in competition levels. TeamViewer undertakes no obligation, and does not expect to publicly update, or publicly revise, any forward-looking statement, whether as a result of new information, future events or otherwise. All subsequent written and oral forward-looking statements attributable to it or to persons acting on its behalf are expressly qualified in their entirety by the cautionary statements referred to above and contained elsewhere in this Presentation.

It's time for a new view – TeamViewer Remote

1	Introduction and Update on TeamViewer	30min
			Today's Speakers
3	Deep Dive: TeamViewer Remote	30min	Peter Turner CCO
2	Where are we heading … beyond TeamViewer Remote	15min	Dr. Hendrik Witt CPO
4	Question & Answer Session	45min	Ursula Querette VP Capital Markets

Introduction and Update on TeamViewer

Peter Turner, CCO

Peter Turner Chief Commercial Officer / Management Board member

	• Joined TeamViewer in July 2022 • Responsible for driving SMB growth, marketing, partnership and customer retention activities
Past experience	• Previously, 7 years at global cybersecurity software firm Avast • 7 years at world leading data analytics firm Experian • Various other marketing leadership roles in financial services, telecoms and retail spaces
Initial measures taken at TeamViewer	• Adding to the team with experienced people including Cisco, Oracle, Terradata • Continuing to refresh and update TeamViewer's global marketing capabilities, including o Digital acquisition o Brand & sports partnerships o Customer focus o Commercial projects
Personal motivation	"Bringing the TeamViewer potential to life across all our audiences, showcasing our capabilities and benefits and fueling our growth."

The leader in remote access and support

2.5 billion installations

Hundreds of millions of non-commercial users

631,000 customers (Q1 2023)

17 years of remote access and support history

Loved by users & customers (e.g. rated 4,8 out of 5 on Trustpilot)

Awarded for outstanding customer centricity

Creating a world that works better

Purpose

To create a smarter working world through leading edge remote connectivity

Vision

To be the global leader in remote connectivity, between systems, devices and employees, improving every workflow and process, creating a more efficient and sustainable world

Values

We are courageous We are family We make an impact We are committed to quality

Telling our story, consistently

Integrated communications are more powerful

Launch Marketing Measures for TeamViewer Remote

Better understanding our customers

Making it easier for customers to find, and buy from us

TRIGGER

Acquired new finance software for recording documentation when out on site with clients, but this software had teething problems. It was decided that the best way to troubleshoot would be to have a remote software solution.

Bhavitra needed to access files remotely when on site with clients. Given she works in finance, security was key. It was a big investment for her company and she wanted to be certain that she was making the right choice

Job Title: LRG Financial Advisor

Company size: 250+ employees SMB

I went on those websites [Trustpilot] I wanted to get an idea of what do they offer? What are the different tiers of products? Because when you're trying something out as a new customer, I think there's always that fear of what if we have to sign up, like contractually to this and it's not for us.

Leveraging the power of our partnerships

Activating the huge assets at our disposal to go beyond brand awareness

Mercedes AMG Petronas Formula 1 Manchester United

Optimising performance for us and our customers

Developing ways to show the impact of TeamViewer for our customers business

TeamViewer is built on the foundation of sustainability and was born out of a need to reduce the necessity of commuting – one of the largest sources of carbon emissions.

We embed the need for businesses to reduce CO2 emissions in our product and show how we enable our users to:

Significantly reduce travel and thus avoid carbon emissions and costs
Support a sustainable infrastructure by reducing emissions associated with maintenance and operation of buildings
Hit their ESG and carbon reduction targets

Strong collaboration is key

Marketing & Sales Product Development

Our product offering got complex over the years …

… now, we simplified and modernized our product suite

Deep Dive: TeamViewer Remote

Dr. Hendrik Witt, CPO

Dr. Hendrik Witt Chief Product Officer

	• Joined TeamViewer in August 2020 • Global responsibility for TeamViewer's product portfolio, product strategy and product innovation
Past experience	• Previously 7 years CEO and Co-Founder at Ubimax (acquired by TeamViewer in 2020) • 4 years with Strategy and Management consultant Arthur D. Little • 4 years+ technology and innovation consulting for various industries incl. software, manufacturing and retail
Key focus at TeamViewer	• Focus on TeamViewer's product vision and setting up the required environment to execute • Building up product management and innovation excellence with an experienced team • Product and Technology Evangelist, Speaker • Thought leader for Augmented Reality, Wearable Computing, and Applied Artificial Intelligence
Personal motivation	"Leverage TeamViewer's potential to become a leading global software player augmenting humans across IT and OT business processes."

Video

TeamViewer REMOTE: The next generation of our core product

Experience: The new user interface & web client

One of the main improvements is a new, more intuitive and modern user interface.

Modern look & feel

New and updated design language brings a fresh look and feel into our product and mirrors the quality of our service.

Web first

The new web client includes all features bridging the gap between desktop and browser.

Enhanced productivity

User journeys have been re-designed to be more accessible with only a few clicks.

Simplicity: Simplified connection process

Before, connections relied on the exchange of an ID and password. This has been reworked.

Convenience

Instead of an ID and a password, both parties need to enter a support session which is similar to joining an online meeting. The 1-click invitation link can be shared easily via various channels such as email or WhatsApp.

Security

Each session link can only be used once and automatically expires after usage.

Alternative

Users who prefer ID & password can still use this way of establishing a remote session. They are displayed in a separate menu.

Transparency: Insights on incoming connections

TeamViewer Remote provides more background information about the incoming connection.

Transparency

Users see where the inbound connection is coming from geographically, which email-domain is involved and whether a licensed or free TeamViewer version is used.

Trust

TeamViewer Remote enables users to identify legitimate remote support requests and prevent misuse of the platform.

Enhanced Security: Additional security layers

TeamViewer Remote introduces additional features to add further layers of security.

Mandatory account creation for supporters

TeamViewer Remote requires the creation of a user account for supporters to reinforce legitimate usage of our platform. Receiving support does not require an account.

Third party login & personal encryption key

When using an existing Microsoft or Google login for account creation, users will be asked to set an additional personal encryption key. This further protects TeamViewer login independent of Microsoft or Google credentials.

Guided onboarding

Users receive a guided onboarding that asks them to set up two-factor authentication to help prevent misconfiguration and increase security.

Better Integrations: RMM for business customers

Remote monitoring & management (RMM) capabilities are integrated into TeamViewer Remote.

Device monitoring

Provides early recognition of issues in the IT infrastructure & sends alerts when a device requires an expert's attention.

Asset management

Gives an overview of all deployed hardware and software, pulls device information such as IP address and OS.

Software deployment

Experts can deploy software to multiple devices at a time. Installations are rolled out silently in the background with no disruption for end users.

Patch management

Detects vulnerabilities due to outdated software and enables the expert to deploy missing patches manually or automatically.

Innovation Outlook

Service-desk & application support functionalities

Predefined support workflows for more efficiency

Artificial Intelligence integration

Where are we heading … beyond TeamViewer Remote