Questback Group AS - Earnings Release 2022

Questback Group – Q2 report and presentation

Oslo, Stockholm, 2022-08-29

Questback offers a leading SaaS solution for collecting, analyzing and acting on customer and employee feedback. Our goal is to make companies and organizations smarter by providing the insights they need for better decision making.

Key highlights in Q2 include:

• New Customers Sales growth by 55 % vs Q2 2021

• Expansion Sales (sales to Existing Customers) growth by 137 % vs Q2 2021

• 112 % growth in total new ARR (new ARR to new customers plus new ARR to existing customers) compared to Q2 2021

• Year-over-Year ARR growth, per end of Q2 2022, of 15 % (vs -2 % per end of Q2 2021)

• Net Retention Rate – reflecting our ability to both retain and grow existing customer base – of 108 % in Q2 2022, up from 93 % Q2 2021

• EBITDA margin of 33 % in Q2 2022 while investing in growth.

Questback CEO, Saeid Mirzaie comments;

“The team maintained solid focus and execution during Q2. This resulted in the company´s 8th consecutive quarter with higher year-over-year New Customer Sales and Net Retention Rate, depicting our continuous strengthening capabilities to attract new customers, retaining existing customers, as well as generating more business from existing customer portfolio. In fact, Q2 became our strongest quarter ever so far. The outcome also reflects the growing importance of understanding and acting on feedback.

We are grateful and proud of the trust our customers place in us. Lastly and most importantly, thank you to each and every one in the team for all your hard work.”

The full report and presentation are available at https://www.questback.com/ir/

Note: All numbers, except EBITDA, are calculated using constant currency exchange rates based on the average for year 2021 to exclude any effects of currency exchange rate fluctuations, and excluding revenue from reseller and brokerage agreements.

For further queries, please contact:

Saeid Mirzaie Chief Executive Officer

Ph. +46 733 414407

Email: [email protected]

John M. Edminson CFO, Investor relations

Ph. +47 952 16162

Email: [email protected]