Investor Presentation • May 15, 2024
Investor Presentation
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● Q1-24 REVENUES UP 1% Y/Y (+6% EX. APM1 ) TO €3,045M
● CONTINUED FOCUS ON COST DISCIPLINE MITIGATING INFLATION IMPACT
● EBIT AT €706M (-8% Y/Y, + 14% EX. APM1 ), NET PROFIT AT €501M (-7% Y/Y, +16% EX APM1 )
● POSITIVE NET FLOWS IN ASSET MANAGEMENT AND INSURANCE PRODUCTS, RESILIENT RETAIL DEPOSITS
● SOLID BALANCE SHEET – DIVIDEND BALANCE OF €0.56 P/S (€729M) TO BE PAID ON 26 JUNE 20242
€ m unless otherwise stated
| Q1-23 | Q1-24 | VAR. | VAR. (%) | ||
|---|---|---|---|---|---|
| REVENUES | 3,023 | 3,045 | +22 | +0.7% | +168m/+6% ex APM1 |
| TOTAL COSTS | 2,256 | 2,340 | +83 | +3.7% | |
| EBIT | 767 | 706 | (61) | (8.0%) | +85m/+14% ex APM1 |
| NET PROFIT | 540 | 501 | (38) | (7.1%) | +66m/+16% ex APM1 |






1. Active Portfolio Management impact on MP&D equal to €135m in Q1-23 vs €18m in Q1-24, impact on FS €33m in Q1-23 and 4m in Q1-24



1. Includes Tax Credit contribution, Digital Identities fees, vaccination plan related expense recovery, EGI, Poste, Patenti Via Poste, Philately, Poste Motori, Poste Welfare Service, Agile Lab and Sourcesense; 2. Includes income received by other segments in return for use of the distribution network, Corporate Services and capex costs reimbursement; 3. Active Portfolio Management impact on MP&D EBIT equal to €135m in Q1-23 vs €18m in Q1-24


1. Parcel tariffs adjusted excluding revenues from COVID logistics mandate and sennder Italia (deconsolidated since Q3-23)

1. Includes intersegment distribution revenues; 2. Includes revenues from payment slips (bollettino), current accounts related revenues, fees from INPS and money transfer; 3. Includes reported revenues from custody accounts, credit cards and other revenues from third party products distribution; 4. Active Portfolio Management impact on FS Revenues equal to €168m in Q1-23 vs €22m in Q1-24, impact on FS EBIT €33m in Q1-23 and 4m in Q1-24
) impacted by

1. EoP figures; 2. Includes deposits and Assets Under Custody; 3. Deposits do not include REPOs and Poste Italiane liquidity; 4. Includes Moneyfarm; 5. Excludes deposits for Corporates and PA and Corporate insurance products; 6. Excludes deposits and Postal Books
EBIT & NET PROFIT Protection1 Life Investments & Pension Life net inflows (€ bn) 2.1 Net profit EBIT3 Lapse rate (%) 4 3.9 Protection GWP 5 Comb. Ratio (%) 6 374 363 19 Q1-23 352 Q1-24 393 397 +4 +1% SEGMENT REVENUES1,2 90% (3%) +78% 241 € m unless otherwise stated 334 349 245 252 Q1-23 Q1-24 +15 +4% +7 +3% 313 Of which CSM release Figures reported under IFRS17 337 0.5 5.5 85% 312
1. Includes Poste Insurance Broker; 2. Includes 9m from Net Insurance in Q1-24, consolidated from1 Apr 2023; 3. Includes 7m from Net Insurance in Q1-24; 4. Lapse rate is calculated as surrenders divided by average reserves; 5. Includes 50m related to Net Insurance in Q1-24 and Motor; 6. Protection CoR calculated as: (insurance expenses + net reinsurance expenses -/+ other technical income and expenses + not directly attributable expenses) / gross insurance revenues, net of reinsurance


1. EoP figures; 2. Net of foreseeable dividend


1. Revenues are restated net of commodity price and pass-through charges of the energy business for a total of 20 in Q1-23 and 127 in Q1-24

1. Annualized figures, calculated excluding IFRS17 effect and 2023 one-off employee bonus; 2. Group revenues minus cost of goods sold
€ m unless otherwise stated


1. Excluding other non-HR costs. Numbers are restated net of commodity price and pass through charges of the energy business; 2. Refers to parcels, payments and telco



● Q1-24 REVENUES UP 1% Y/Y (+6% EX. APM1 ) TO €3,045M
● CONTINUED FOCUS ON COST DISCIPLINE MITIGATING INFLATION IMPACT
● EBIT AT €706M (-8% Y/Y, + 14% EX. APM1 ), NET PROFIT AT €501M (-7% Y/Y, +16% EX APM1 )
● POSITIVE NET FLOWS IN ASSET MANAGEMENT AND INSURANCE PRODUCTS, RESILIENT RETAIL DEPOSITS
● SOLID BALANCE SHEET – DIVIDEND BALANCE OF €0.56 P/S (€729M) TO BE PAID ON 26 JUNE 20242






1. Shareholders' equity net of revaluation reserves and 2023 proposed dividend; 2. Other includes buyback, the coupon on the hybrid bond, options for minority buyouts, TFR, reserve variation related to incentive schemes (IFRS 2)


1. Includes dividends from subsidiaries, dividends to shareholders, coupons on hybrid instruments and buyback



1. Includes short term REPO and collateral 2. Entirely invested in floating rate deposits c/o MEF; 3. Includes business current accounts, PostePay business clients deposits, Long-term REPO, Poste Italiane liquidity and other balances; 4. Includes Tax Credits & Others; 5. Average yield calculated as net interest income on average deposits


€ m unless otherwise stated


495
1,891
TOTAL NET FLOWS Q1-24 MULTICLASS CLASS1 III & UNIT LINKED MUTUAL FUNDS 2,386 1,520 865 Gross Inflows Outflows Net Flows 205 290 Gross Inflows Outflows Net Flows 575 Gross Inflows Outflows Net Flows 1,315 € m unless otherwise stated



SWAP (BP)
(BP)

SII ratio
(40) p.p.
(10) p.p.
+52 p.p.
(46) p.p.


● (40) p.p. as of Mar-24
● Solvency II ratio sensitivity to Swap rate (+100bp):
€ m unless otherwise stated




1. Includes Motor GPW for a total of 3m in Q1-23 and 4m in Q1-24





1. Includes financial assets covering Class I technical provisions and free surplus investments according to local GAAP; 2. Refers only to GS Posta Valore Più
€ m unless otherwise stated
| Q1-23 | Q1-24 | |||
|---|---|---|---|---|
| POSTEPAY SERVICES |
CONSOLIDATED ACCOUNTS |
POSTEPAY SERVICES |
CONSOLIDATED ACCOUNTS |
|
| External - reported revenue |
343 | 3 044 , |
470 | 3 136 , |
| for Commodity and pass-through charges external clients prices |
(20) | (20) | (91) | (91) |
| reclassified External revenue |
323 | 3 024 , |
379 | 3 045 , |
| - reported Intersegment revenue |
66 | 106 | ||
| Commodity and pass-through charges for Group prices consumption |
0 | (36) | ||
| reclassified Intersegment revenue |
66 | 70 | ||
| of goods and - reported Cost services |
167 | 763 | 290 | 896 |
| Commodity and pass-through charges prices |
(20) | (20) | (127) | (91) |
| of goods and reclassified Cost services |
147 | 742 | 163 | 805 |




1. Including social measures related cards; 2. Including payments, top-ups and withdrawals; 3. Includes e-commerce and web transactions on Poste Italiane channels; 4. An innovative electronic tool associated to a single customer, able to authorize in app payment transactions


40
1. App User Stickiness is calculated as daily active users/monthly active users on Poste Italiane's Apps; 2. Defined as any contact the client has with Poste Italiane (e.g., entry into Post Office, ATM transactions, entry into a physical third-party networks point, App login, access to website etc.), excluding LIS interactions; 3. Defined as all transactions (e.g. bill payments, bank transfers, etc.) as well as sales (e.g. subscription of financial products), excluding LIS transactions and sales
POSTEPAY TRANSACTION VALUE (BASE 100)1

| € m unless otherwise stated |
MAIN RATIONALE |
INDICATIVE MAIN REMUNERATION SCHEME |
1Q-23 | 1Q-24 | |
|---|---|---|---|---|---|
| • a) b) |
Postepay Services remunerates: Mail, Parcel and Distribution for providing IT, delivery volume, promoting and selling SIMs and energy contracts and other corporates services1 ; Financial Services for promoting and selling card payments and other payments (e.g. tax payments) throughout the network; |
a) b) |
Number of payment transactions flat fee (depending on the product) Fixed % of revenues |
a) 56 b) 69 Total: 125 |
a) 62 b) 77 Total: 139 |
| • c) d) |
Insurance Services remunerates: Financial Services for promoting and selling insurance products2 and for investment management services3 ; for providing corporate services1 Mail, Parcel and Distribution ; |
c) d) |
Fixed % of upfront, maintenance and management fees Depending on service/product |
c) 191 d) 20 Total: 211 |
c) 180 d) 20 Total: 200 |
| Insurance Services reported intersegment costs under IFRS17, remunerating MPD only4 | Total: 5 | Total: 6 | |||
| • e) f) |
Financial Services remunerates: Mail, Parcel and Distribution for promoting and selling Financial, Insurance and products throughout the network and for proving corporate services5 Postepay ; Services for providing certain payment services6 Postepay |
e) f) |
Fixed % (depending on the product) of revenues Depending on service/product |
e) 1,294 f) 47 |
e) 1,275 f) 48 |
| Total: 1,3417 | Total: 1,3237 | ||||
| • g) h) |
Mail, Parcel and Distribution remunerates: Postepay Services for acquiring services, postman electronic devices and utilities Financial Services as distribution fees related to "Bollettino DTT" |
g) h) |
Annual fee, fee * volumes Flat fee for each "Bollettino" |
g) 8 h) 0 Total: 8 |
g) 11 h) 0 Total: 11 |
1. Corporate Services such as communication, anti money laundering, IT, back office and call centres; 2. Which, in turn, remunerates Mail, Parcel and Distribution; 3. Investment management services provided by BancoPosta Fondi SGR; 4. Under IFRS17 costs directly attributable to insurance policies – incl. distribution costs to remunerate Poste Italiane network – are attributed to Insurance Services' revenues; 5. E.g. Corporate services are remunerated according to number of allocated FTEs, volumes of letters sent and communication costs; 6. E.g. "Bollettino"; 7. Excluding interest charges

MEMBERSHIPS
43

| €m | Q1-23 | Q1-24 | Var. | % Var. |
|---|---|---|---|---|
| Total revenues |
3 023 , |
3 045 , |
+22 | +1% |
| of which: |
||||
| Mail Parcel and Distribution , |
893 | 934 | +41 | +5% |
| Financial Services |
1 414 , |
1 335 , |
(79) | (6%) |
| Services Insurance |
393 | 397 | +4 | +1% |
| Postepay Services |
323 | 379 | +56 | +17% |
| Total costs |
2 256 , |
2 340 , |
+83 | +4% |
| of which: |
||||
| Total personnel expenses |
1 235 , |
1 275 , |
+39 | +3% |
| of which personnel expenses |
232 1 , |
274 1 , |
+42 | +3% |
| of which early retirement incentives |
4 | 0 | (4) | (100%) |
| of which legal disputes with employees |
(0) | 1 | +1 | n.m |
| Other operating costs |
813 | 864 | +51 | +6% |
| and Depreciation , amortisation impairments |
208 | 201 | (7) | (4%) |
| EBIT | 767 | 706 | (61) | (8%) |
| EBIT Margin |
+25% | +23% | ||
| and profit/(loss) accounted for the Finance income/(costs) on investments using method equity |
1 0 |
1 8 |
+7 | +73% |
| Profit before tax |
777 | 723 | (54) | (7%) |
| Income tax expense |
237 | 222 | (15) | (6%) |
| Profit for the period |
540 | 501 | (38) | (7%) |

| € m |
Mail, Parcels & Distribution |
Financial Services |
Insurance Services |
PostePay Services |
Adjustments & 1 eliminations |
Total 1 |
|---|---|---|---|---|---|---|
| External Revenues |
934 | 335 1 , |
397 | 379 | 3 045 , |
|
| Intersegment Revenues |
1 372 , |
223 | (39) | 7 0 |
(1 626) , |
0 |
| TOTAL REVENUES |
2 306 , |
559 1 , |
358 | 449 | (1 626) , |
3 045 , |
| Labour cost |
1 358 , |
1 2 |
2 | 1 5 |
(113) | 1 275 , |
| COGS | 647 | 9 | 2 | 163 | (16) | 805 |
| Other Costs |
4 6 |
1 4 |
(1) | 3 | 6 1 |
|
| Capitalised and Costs Expenses |
(14) | 0 | 0 | (0) | (14) | |
| Loss/(Reversal) on debt Impairment , receivables and other instruments assets |
7 | 2 | 0 | 3 | 2 1 |
|
| Costs Intersegment |
1 1 |
323 1 , |
6 | 139 | (1 479) , |
|
| TOTAL COST |
2 055 , |
1 360 , |
9 | 323 | (1 608) , |
2 139 , |
| EBITDA | 251 | 199 | 349 | 126 | (18) | 907 |
| D&A | 210 | 0 | 1 | 9 | (18) | 201 |
| EBIT | 4 1 |
199 | 349 | 117 | 706 | |
| income/(cost) Finance |
(17) | 1 1 |
1 4 |
1 0 |
1 8 |
|
| PBT | 2 4 |
209 | 362 | 128 | 723 | |
| cost/(income) Tax |
1 8 |
5 8 |
111 | 3 5 |
222 | |
| NET PROFIT |
6 | 151 | 252 | 9 3 |
501 |
1. IFRS17 requires the attribution of costs directly attributable to insurance policies – incl. distribution costs to remunerate Poste Italiane network – to Insurance Services' revenues. To ensure full elimination of intersegment costs we make an adjustment at Group level, allocating such costs to Labour costs, COGS and D&A
| €m | Q1-23 | Q1-24 | Var | Var % |
|---|---|---|---|---|
| Segment revenue |
893 | 934 | +41 | +5% |
| Intersegment revenue |
382 1 , |
372 1 , |
(11) | (1%) |
| Total revenues |
2 276 , |
2 306 , |
+30 | +1% |
| Personnel expenses |
326 1 , |
358 1 , |
+32 | +2% |
| of which personnel expenses |
1 322 , |
1 358 , |
+36 | +3% |
| of which early retirement incentives |
4 | 0 | (4) | (100%) |
| Other operating costs |
636 | 686 | +50 | +8% |
| Intersegment costs |
8 | 11 | 3 + |
+31% |
| Total costs |
970 1 , |
2 055 , |
+84 | +4% |
| EBITDA | 305 | 251 | (54) | (18%) |
| and Depreciation , amortisation impairments |
217 | 210 | (7) | (3%) |
| EBIT | 88 | 41 | (47) | (53%) |
| EBIT MARGIN |
+4% | +2% | ||
| Finance income/(costs) |
(11) | (17) | (6) | (57%) |
| Profit/(Loss) before tax |
77 | 24 | (53) | (69%) |
| Income tax expense |
36 | 18 | (18) | (50%) |
| €m | Q1-23 | Q1-24 | Var | % Var |
|---|---|---|---|---|
| Segment revenue |
1 414 , |
1 335 , |
(79) | (6%) |
| Intersegment revenue |
234 | 223 | (10) | (4%) |
| Total revenues |
1 648 , |
1 559 , |
(89) | (5%) |
| Personnel expenses |
1 2 |
1 2 |
+0 | +2% |
| of which personnel expenses |
1 2 |
1 2 |
+0 | +4% |
| of which early retirement incentives |
0 | 0 | (0) | (100%) |
| Other operating costs |
3 8 |
2 5 |
(14) | (36%) |
| and Depreciation , amortisation impairments |
0 10 |
0 | +0 | +7% |
| Intersegment costs |
1 341 , |
1 323 , |
(18) | (1%) |
| Total costs |
1 392 , |
1 360 , |
(32) | (2%) |
| EBIT | 256 | 199 | (58) | (23%) |
| EBIT MARGIN |
16% | 13% | ||
| Finance income/(costs) |
1 | 1 1 |
+9 | n.m |
| Profit/(Loss) before tax |
258 | 209 | (48) | (19%) |
| Income tax expense |
7 1 |
5 8 |
(12) | (17%) |
| Profit for the period |
187 | 151 | (36) | (19%) |

| €m | Q1-23 | Q1-24 | Var | % Var |
|---|---|---|---|---|
| Segment revenue |
393 | 397 | 4 + |
+1% |
| Intersegment revenue |
(49) | (39) | +10 | +20% |
| Total revenues |
344 | 358 | +14 | +4% |
| Personnel expenses |
2 | 2 | 0 + |
+25% |
| of which personnel expenses |
2 | 2 | 0 + |
+25% |
| of which early retirement incentives |
0 | 0 | 0 + |
n.m. |
| Other operating costs |
2 | 1 | (2) | (79%) |
| and Depreciation , amortisation impairments |
0 | 1 | 0 + |
+45% |
| Intersegment costs |
6 | 6 | 1 + |
+11% |
| Total costs |
11 | 10 | (1) | (6%) |
| EBIT | 334 | 349 | +15 | +4% |
| EBIT MARGIN |
97% | 97% | ||
| Finance income/(costs) |
14 | 14 | 0 + |
+0% |
| Profit/(Loss) before tax |
348 | 362 | +15 | +4% |
| Income tax expense |
103 | 111 | 8 + |
+8% |
| Profit for the period |
245 | 252 | 7 + |
+3% |

| Q1-23 | Q1-24 | Var | % Var |
|
|---|---|---|---|---|
| Segment revenue |
323 | 379 | 56 | 17% |
| Intersegment revenue |
66 | 70 | 4 | 5% |
| Total revenues |
389 | 449 | 60 | 15% |
| Personnel expenses |
13 | 15 | 1 | 11% |
| of which personnel expenses |
13 | 15 | 1 | 11% |
| Other operating costs |
152 | 169 | 17 | 11% |
| Intersegment costs |
125 | 139 | 14 | 11% |
| Total costs |
291 | 323 | 32 | 11% |
| EBITDA | 98 | 126 | 28 | 28% |
| and Depreciation , amortisation impairments |
10 | 9 | (1) | (9%) |
| EBIT | 89 | 117 | 29 | 32% |
| EBIT MARGIN |
23% | 26% | ||
| income/(costs) Finance |
6 | 10 | 4 | 73% |
| Profit/(Loss) before tax |
95 | 128 | 33 | 35% |
| Income tax expense |
28 | 35 | 7 | +25% |
| Profit for the period |
67 | 93 | 26 | 39% |

This document contains certain forward-looking statements that reflect Poste Italiane's management's current views with respect to future events and financial and operational performance of the Company and of the Company's Group.
These forward-looking statements are made as of the date of this document and are based on current expectations, reasonable assumptions and projections about future events and are therefore subject to risks and uncertainties. Actual future results and performance may indeed differ materially from what is expressed or implied in this presentation, due to any number of different factors, many of which are beyond the ability of Poste Italiane to foresee, control or estimate precisely, including, but not limited to, changes in the legislative and regulatory framework, market developments, price fluctuations and other risks and uncertainties, such as, for instance, risks deriving from the direct and indirect effects resulting from the international conflict in Eastern Europe.
Forward-looking statements contained herein are not a guarantee of future performance and you are therefore cautioned not to place undue reliance thereon.
This document does not constitute a recommendation regarding the securities of the Company; it does not contain an offer to sell or a solicitation of any offer to buy any securities issued by Poste Italiane or any of its Group companies or other forms of financial assets, products or services.
Except as may be required by applicable law, Poste Italiane denies any intention or obligation to update or revise any forward-looking statements contained herein to reflect events or circumstances after the date of this presentation.
Pursuant to art. 154- BIS, par.2,of the Consolidated Financial Bill of February 24, 1998, the executive (Dirigente Preposto) in charge of preparing the corporate accounting documents at Poste Italiane, Alessandro Del Gobbo, declares that the accounting information contained herein corresponds to document results and accounting books and records.
This document includes preliminary results and forward-looking statements that are not a guarantee of future performance as well as summary financial information that should not be considered a substitute for Poste Italiane's full financial statements.
Numbers in the document may not add up only due to roundings.
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