Earnings Release • Oct 25, 2016
Earnings Release
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Pursuant to Article 17(1) of the Regulation (EU) No 596/2014 of the European Parliament and of the Council of 16 April 2014 on market abuse (market abuse regulation) and repealing Directive 2003/6/EC of the European Parliament and of the Council and Commission Directives 2003/124/EC, 2003/125/EC and 2004/72/EC, the Management Board of Orange Polska S.A. hereby provides selected financial and operating data related to the activities of the Orange Polska Capital Group ("the Group", "Orange Polska") for 3Q 2016 and 9M 2016.
Disclosures on performance measures, including restatements, are presented in the Note 2 to the Condensed IFRS Quarterly Consolidated Financial Statements of the Orange Polska Group for the 3 months ended 30 September 2016 (available at http://orange-ir.pl/results-center/results/2016).
| key figures (PLN million), IFRS | 3Q 2015 | 3Q 2016 | change | 9M 2015 | 9M 2016 | change |
|---|---|---|---|---|---|---|
| revenue | 2,971 | 2,851 | -4.0% | 8,914 | 8,557 | -4.0% |
| restated revenues1 | 2,967 | 2,851 | -3.9% | 8,900 | 8,557 | -3.9% |
| EBITDA | 929 | 831 | -10.5% | 2,847 | 2,523 | -11.4% |
| EBITDA margin | 31.3% | 29.1% | -2.2 pp | 31.9% | 29.5% | -2.4 pp |
| restated EBITDA1 | 925 | 831 | -10.2% | 2,844 | 2,523 | -11.3% |
| restated EBITDA1 margin | 31.2% | 29.1% | -2.1 pp | 32.0% | 29.5% | -2.5 pp |
| operating income | 212 | 137 | -35.4% | 690 | 494 | -28.4% |
| net income | 110 | 37 | -66.4% | 407 | 152 | -62.7% |
| capex | 398 | 367 | -7.8% | 1,138 | 4,392 | +285.9% |
| restated capex1 | 398 | 367 | -7.8% | 1,138 | 1,224 | +7.6% |
| organic cash flow | -8 | 169 | n/a | 99 | -2,693 | n/a |
| restated organic cash flow1 | 305 | 169 | -44.6% | 840 | 455 | -45.8% |
Customer statistics in 3Q reflect customer base revisions as described in the table on p.5.
1 please refer to restatement table on p.4
"The third quarter was encouraging for Orange Polska. Commercial results were good while financial results were in line with our full-year objectives. We added the most post-paid customers in many years, owing to successful commercial actions and accelerated migration from pre-paid. As a result of new regulations that came into force in July, a significant proportion of our active prepaid customers have already registered their SIM cards. As a side effect, we saw a much lower number of new activations which affected our reported pre-paid SIM base. However, as the vast majority of these are low usage one-time activations, the reduction does not impact our pre-paid business in a material way.
In 3Q, we improved our performance in a very competitive fixed broadband market. Our customer base was close to stable, owing to high net additions to our high speed broadband options and lower churn in ADSL. Customer take-up of fibre broadband improved materially, and we expect even better results in this area going forward.
Independent customer survery done by speedtest.pl showed that Orange has been the fastest mobile broadband network in Poland for six consecutive months. I am very pleased with that. This is good evidence that our convergent network strategy works for customers.
As we move into the fourth quarter, traditionally our peak season, we plan to remain proactive on the commercial front. However, we will be carefully monitoring our profitability and remaining cautious about costs to ensure that we meet our financial targets."
Restated revenues totalled PLN 2,851 million in 3Q, down -3.9% or PLN 116 million year-on-year. The decline resulted mainly from a fall in fixed services (stemming mainly from structural erosion of fixed voice) and lower other revenues (resulting from completion of infrastructure projects, that generated PLN 42 million revenues in 3Q 2015, and lower ICT revenues). These negatives were partially offset by an increase in mobile revenues which were driven up by post-paid customer base growth and equipment sales.
Our post-paid base increased by 309,000 customers in 3Q, which was the highest growth in many years. This was driven by our successful commercial actions, accelerated migration from pre-paid and particularly good results of our sub-brand nju. In contrast, reported pre-paid base declined by 600,000. This was largely due to much lower new pre-paid card activations following registration obligation that came into force in July. However, as the vast majority of these are low usage onetime activations, the reduction does not impact our pre-paid business in a material way.
The number of customers using our LTE network reached 3.8 million, growing 19% in 3Q 2016 versus 2Q 2016. The share of LTE in total mobile data transmission has reached 57%. Growth of data usage per user in mobile post-paid continues to exceed 100% yoy.
2 please refer to restatement table on p.4
Mobile blended ARPU was down 8.2% year-on-year, a similar trend to the previous quarter. Postpaid ARPU erosion was broadly unchanged (down 11.0% year-on-year) and was mainly stemming from changes in the customer mix (higher share of SIM-only and instalment contracts), high popularity of multi-SIM offers, convergent discounts and lower roaming rates. Pre-paid ARPU in 3Q included first impact of bonuses offered to customers for SIM card registration in a form of free minutes and gigabytes.
Net additions to our convergent base (at 38,000) were slightly higher than in the previous quarter (33,000).
In fixed broadband performance improved significantly. Net customer losses (at 10,000) were the lowest in many quarters owing to strong customer take-up of our high speed services (VDSL and FTTH) which came in at 44,000 in 3Q, and lower line losses in ADSL. The share of high speed services in total base (ex-CDMA) is now at 22% vs. 13% a year ago. Fixed broadband ARPU continued to be affected by price cuts introduced in 2015. In fixed voice, structural decline has continued with net loss of lines at 68,000 vs 61,000 in 2Q 2016.
| KPI ('000) | 3Q 2015 | 3Q 2016 | change3 |
|---|---|---|---|
| convergent customers | 667 | 837 | +25.5% |
| mobile customers | 15,693 | 16,394 | +4.5% |
| post-paid | 8,087 | 9,085 | +12.6% |
| pre-paid | 7,606 | 7,309 | -4.0% |
| mobile broadband accesses | 1,806 | 2,615 | +44.8% |
| fixed voice lines (retail) | 4,268 | 3,988 | -6.5% |
| fixed broadband accesses (retail) | 2,131 | 2,025 | -4.0% |
Restated EBITDA for 3Q 2016 amounted to PLN 831 million and was lower by PLN 94 million versus prior year. Restated EBITDA margin stood at 29.1%, down by 2.1 pp year-on-year. Total cost base was lower, as optimisations in indirect costs (mainly in labour, network and IT) offset growing direct expenses. Direct costs were up due to higher interconnect costs, reflecting growing mobile retail and wholesale traffic, as well as higher commercial costs. The latter was mainly a consequence of continued marketing push, change in mix of handsets (more smartphones) and unfavourable FX impact (weaker PLN to EUR).
Orange Polska's net income for 3Q 2016 came in at PLN 37 million, versus PLN 110 million in 3Q 2015. The drop is entirely attributed to lower operating income which was down PLN 75 million year-on-year. Despite much higher debt (following payment for new spectrum in February), net financial costs were broadly flat year-on-year. This is because higher net interest costs were offset by much lower discount expense, which was supported by favourable forex exchange movements in the period.
Restated organic cash flow for 3Q 2016 stood at PLN 169 million versus PLN 305 million in 3Q 2015. This deterioration stemmed from two main factors. Firstly, net cash from operating activities (before income tax and change in working capital) was down PLN 102 million, mainly as a result of lower EBITDA. Secondly, cash paid for capex was PLN 76 million higher largely due to payments to capex vendors as a consequence of high investments realised in 2Q. On the positive side, cash
3 please refer to the table presenting effect of customer base revisions on p.5
4 please refer to restatement table on p.4
flow was helped by lower requirement for working capital. The effect of higher receivables balance (a consequence of continued growth of instalment contracts) was partly offset by a positive change in payables (largely attributed to supply chain optimisations).
"After 9 months of 2016 our financial results are on track to reach our full-year objectives. In Q3 key top-line trends remained unchanged: growth in mobile was offset by falling revenues from fixed business and other activity. EBITDA contracted less than revenues as optimisations in indirect costs offset growth in direct expenses. As completion of infrastructure projects will no longer weigh on us, we expect better revenue evolution in the fourth quarter, which should translate also into more favourable EBITDA trend. We reiterate our full-year leverage and EBITDA guidance5 ."
| in PLNm | 3Q'15 | 3Q'16 | 9M'15 | 9M'16 |
|---|---|---|---|---|
| Revenue | 2,971 | 2,851 | 8,914 | 8,557 |
| -Revenue of Contact Center | -4 | - | -14 | - |
| Restated revenue | 2,967 | 2,851 | 8,900 | 8,557 |
| EBITDA | 929 | 831 | 2,847 | 2,523 |
| -EBITDA of Contact Center | -4 | -4 | - | |
| -Employment termination expense | - | - | 1 | - |
| Restated EBITDA | 925 | 831 | 2,844 | 2,523 |
| Capital expenditures | 398 | 367 | 1,138 | 4,392 |
| -acquisition of telecommunications licences | - | - | - | -3,168 |
| Restated capital expenditures | 398 | 367 | 1,138 | 1,224 |
| Organic cash flow | -8 | 169 | 99 | -2,693 |
| -LTE auction deposits / Acquisition of LTE spectrum | 313 | - | 741 | 3,148 |
| Restated organic cash flow | 305 | 169 | 840 | 455 |
5 Management forecasts restated EBITDA for 2016 to be in the range of PLN 3.15-3.30 billion. Financial leverage defined as net debtto-restated EBITDA is expected to be not higher than 2.2x for the full-year 2016.
Customer base revision resulted from internal audit of the accuracy of the reporting processes. These processes have been amended to ensure the correctness of the reporting going forward. This revision has no impact on the revenues.
| customer base (in thousands) | 2Q2016 | effect of base revision |
net change of customers in Q3 |
3Q2016 |
|---|---|---|---|---|
| Convergent customers | 799 | 0 | 38 | 837 |
| Fixed telephony accesses | ||||
| POTS, ISDN & WLL | 3,415 | -1 | -77 | 3,337 |
| VoIP first line | 644 | -2 | 9 | 651 |
| Total retail main lines | 4,059 | -3 | -68 | 3,988 |
| Fixed broadband access | ||||
| ADSL | 1,613 | -5 | -46 | 1,562 |
| VHBB | 409 | -17 | 44 | 436 |
| o/w VDSL | 370 | -17 | 26 | 379 |
| o/w FTTH | 39 | 0 | 18 | 57 |
| CDMA | 35 | 0 | -8 | 27 |
| Retail broadband - total | 2,057 | -22 | -10 | 2,025 |
| TV client base | ||||
| IPTV | 213 | -15 | 16 | 214 |
| DTH (TV over Satellite) | 590 | -32 | -10 | 548 |
| TV client base - total | 803 | -46 | 4 | 761 |
| -o/w 'nc+' packages | 194 | 0 | 0 | 194 |
| 3P services (TV+FBB+VoIP) | 547 | -34 | 14 | 527 |
| Mobile accesses | ||||
| Post-paid | 8,798 | -22 | 309 | 9,085 |
| -o/w B2B | 2,817 | 0 | 76 | 2,893 |
| Pre-paid | 7,898 | 11 | -600 | 7,309 |
| Total | 16,696 | -12 | -290 | 16,394 |
| - of which dedicated mobile broadband accesses | 2,473 | 0 | 142 | 2,615 |
This press release contains forward-looking statements, including, but not limited to, statements regarding anticipated future events and financial performance with respect to our operations. Forward-looking statements can be identified by the fact that they do not relate strictly to historical or current facts. They often include words like 'believe', 'expect', 'anticipate', 'estimated', 'project', 'plan', 'restated' and 'intend' or future or conditional verbs such as 'will,' 'would,' or 'may.' Factors that could cause actual results to differ materially from expected results include, but are not limited to, those set forth in our Registration Statement, as filed with the Polish securities and exchange commission, the competitive environment in which we operate, changes in general economic conditions and changes in the Polish and/or global financial and/or capital markets. Forwardlooking statements represent management's views as of the date they are made, and we assume no obligation to update any forward-looking statements for actual events occurring after that date. You are cautioned not to place undue reliance on our forward-looking statements.
Venue address: Orange Polska Aleje Jerozolimskie 160, 02-326 Warsaw, Poland
Start: 11.00 CET
The presentation will also be available via a live webcast on our website and via a live conference call:
Time: 11:00 (Warsaw) 10:00 (London) 05:00 (New York)
Conference title: Orange Polska Q3 2016 Results Conference Call
Conference code: 7176933
Dial in numbers: UK/Europe: +44 20 3043 2024 US: +1 719-457-1036
Toll free numbers: UK: 0800 358 6377 US: 800-263-0877
| as reported as reported as reported 3Q -3.5% (440) (1,580) (384) (168) (685) (343) (96) (683) (96) (29) 28.4% 28.4% 4.9% 1,080 270 387 218 106 37 824 17 1,622 272 1,175 375 195 2,903 824 142 1 2Q -4.2% (381) (1,476) (354) (160) (615) (347) (88) (653) (96) (21) 31.0% 31.0% 7.7% 1,526 1,090 244 192 1,192 219 85 2,803 10 868 0 215 98 868 401 381 191 1Q (118) (153) n/a (396) (1,709) (349) (197) (801) (362) (122) (128) (712) (81) 20.0% 23.0% -4.0% 1,546 1,108 253 185 1,230 413 230 196 150 2,926 13 584 89 10 46 673 391 restated 4Q -5.1% (396) (1,709) (349) (197) (801) (362) (122) (128) (712) (118) (81) (153) as reported 20.0% 23.0% -4.0% 1,552 1,114 253 185 1,224 413 224 196 150 2,926 13 584 89 10 46 673 391 n/a (429) (1,521) (342) (180) (638) (361) (98) (4) (716) (1) (76) (26) 31.3% 31.2% 7.1% 2,967 929 110 1,549 1,153 225 1,265 396 236 202 153 10 925 212 171 431 restated 3Q -2.4% (430) (1,524) (342) (180) (638) (364) (98) (716) (1) (76) (26) as reported 31.3% 31.3% 7.1% 1,555 1,159 225 1,263 396 234 202 153 10 929 212 110 929 171 431 2,971 (453) (1,561) (333) (181) (663) (384) (78) (733) (76) (30) n/a 31.9% 31.9% 7.7% 1,523 223 149 1,290 445 404 236 205 195 3,008 43 959 6 232 126 959 1,151 restated 2Q -2.3% (457) (1,562) (333) (181) (662) (386) (78) (733) (76) (30) as reported 31.8% 31.8% 7.7% 1,529 1,157 223 149 1,290 444 404 237 205 194 3,013 43 959 959 6 232 126 (427) (1,474) (321) (176) (644) (333) (69) (1) (710) (3) (58) (17) n/a 32.8% 32.8% 8.4% 1,155 208 138 1,306 458 410 217 118 2,925 5 959 246 960 1,501 221 1 171 restated 1Q -1.7% (430) (1,476) (321) (176) (644) (335) (69) (1) (710) (3) (58) (17) as reported 32.7% 32.8% 8.4% 1,505 208 138 1,306 458 410 217 119 2,930 5 959 246 1,159 960 171 221 1 (Impairement)/reversal of impairement of non-current - Employment termination expenses net of related Wholesale revenue (including interconnect) wholesale services (including interconnect) curtailment of long-term employee benefits amounts in PLN millions Other operating incomes & expenses - Gain on disposal of Contact Center ment Employment termination expenses Gain/(loss) on disposal of assets Enterprise solutions & networks Fixed broadband, TV and VoIP - Network and IT expenses - Other external purchases - Interconnect expenses Depreciation & amortisation Consolidated net income - Commercial expenses me state mobile equipment sales External purchases Reported EBITDA Finance costs, net Mobile revenues Restated EBITDA Fixed narrowband Labour expenses Total revenues Fixed services Other revenue year-on-year** % of revenues % of revenues % of revenues retail services Revenues Income tax Inco assets EBIT |
2015 | 2016 | ||||||
|---|---|---|---|---|---|---|---|---|
| 1,594 | ||||||||
| 1,085 | ||||||||
| 251 | ||||||||
| 258 | ||||||||
| 1,156 | ||||||||
| 376 | ||||||||
| 369 | ||||||||
| 222 | ||||||||
| 189 | ||||||||
| 101 | ||||||||
| 2,851 | ||||||||
| -3.9% | ||||||||
| (404) | ||||||||
| (1,535) | ||||||||
| (381) | ||||||||
| (164) | ||||||||
| (656) | ||||||||
| (334) | ||||||||
| (90) | ||||||||
| 9 | ||||||||
| 831 | ||||||||
| 29.1% | ||||||||
| 831 | ||||||||
| 29.1% | ||||||||
| (695) | ||||||||
| 1 | ||||||||
| 137 | ||||||||
| 4.8% | ||||||||
| (79) | ||||||||
| (21) | ||||||||
| 37 | ||||||||
| ** Change is calculated based on restated figures |
| customer base (in thousands) | 2015 | 2016 | |||||
|---|---|---|---|---|---|---|---|
| 1Q | 2Q | 3Q | 4Q | 1Q | 2Q | 3Q | |
| Convergent customers1 | 591 | 627 | 667 | 728 | 766 | 799 | 837 |
| Fixed telephony accesses2 | |||||||
| POTS, ISDN & WLL | 3,880 | 3,780 | 3,681 | 3,580 | 3,487 | 3,415 | 3,337 |
| VoIP first line | 555 | 567 | 587 | 614 | 633 | 644 | 651 |
| Total retail main lines | 4,435 | 4,347 | 4,268 | 4,194 | 4,120 | 4,059 | 3,988 |
| Fixed broadband access2 | |||||||
| ADSL | 1,902 | 1,850 | 1,794 | 1,734 | 1,669 | 1,613 | 1,562 |
| VHBB | 207 | 232 | 271 | 316 | 366 | 409 | 436 |
| o/w VDSL | 204 | 227 | 263 | 299 | 339 | 370 | 379 |
| o/w FTTH | 3 | 5 | 8 | 17 | 27 | 39 | 57 |
| CDMA | 89 | 77 | 66 | 55 | 44 | 35 | 27 |
| Retail broadband - total | 2,198 | 2,159 | 2,131 | 2,105 | 2,079 | 2,057 | 2,025 |
| TV client base2 | |||||||
| IPTV | 150 | 156 | 169 | 184 | 200 | 213 | 214 |
| DTH (TV over Satellite) | 606 | 605 | 605 | 603 | 597 | 590 | 548 |
| TV client base - total | 756 | 761 | 774 | 787 | 797 | 803 | 761 |
| -o/w 'nc+' packages | 158 | 158 | 164 | 182 | 190 | 194 | 194 |
| 3P services (TV+FBB+VoIP)2 | 441 | 455 | 478 | 507 | 531 | 547 | 527 |
| Mobile accesses2 | |||||||
| Post-paid | 7,727 | 7,897 | 8,087 | 8,361 | 8,576 | 8,798 | 9,085 |
| -o/w B2B | 2,496 | 2,561 | 2,601 | 2,688 | 2,754 | 2,817 | 2,893 |
| Pre-paid | 7,791 | 7,690 | 7,606 | 7,545 | 7,689 | 7,898 | 7,309 |
| Total3 | 15,518 | 15,587 | 15,693 | 15,906 | 16,265 | 16,696 | 16,394 |
| - of which dedicated mobile broadband accesses | 1,590 | 1,693 | 1,806 | 2,001 | 2,229 | 2,473 | 2,615 |
| Wholesale customers | |||||||
| WLR | 991 | 933 | 886 | 832 | 780 | 730 | 693 |
| Bitstream access | 263 | 261 | 254 | 245 | 234 | 222 | 213 |
| LLU | 146 | 141 | 136 | 131 | 125 | 120 | 116 |
Convergent customers are included in fixed telephony, fixed broadband and mobile
3Q2016 reflects impact of customer base revision (see 'KPIs base revision') 3. All SIM cards, including handsets, mobile broadband, M2M
| quarterly ARPU in PLN per month | 2016 | ||||||
|---|---|---|---|---|---|---|---|
| 1Q | 2Q | 3Q | 4Q | 1Q | 2Q | 3Q | |
| Retail fixed voice ARPU2 | 40.4 | 40.2 | 40.0 | 39.3 | 39.2 | 38.7 | 38.4 |
| Fixed broadband ARPU (Broadband, TV & VoIP)2 | 60.8 | 61.4 | 61.2 | 61.2 | 60.3 | 60.2 | 60.3 |
| Mobile ARPU2 | |||||||
| post-paid | 50.5 | 50.0 | 49.1 | 47.1 | 45.3 | 44.3 | 43.7 |
| -o/w B2B | 57.1 | 55.0 | 53.9 | 49.8 | 48.8 | 46.8 | 46.0 |
| pre-paid | 12.1 | 12.9 | 13.2 | 12.7 | 12.4 | 11.9 | 12.0 |
| blended | 30.2 | 30.6 | 30.6 | 29.8 | 28.9 | 28.1 | 28.1 |
| retail ARPU | 25.6 | 25.7 | 25.6 | 24.5 | 23.6 | 22.8 | 22.8 |
| wholesale ARPU | 4.6 | 4.9 | 5.0 | 5.3 | 5.3 | 5.3 | 5.3 |
| handset ARPU | 31.0 | 31.7 | 31.8 | 31.1 | 30.1 | 29.7 | 30.1 |
| broadband ARPU | 23.1 | 22.2 | 21.8 | 20.7 | 21.4 | 19.2 | 17.9 |
| other mobile operating statistics | 2015 | 2016 | ||||||
|---|---|---|---|---|---|---|---|---|
| 1Q | 2Q | 3Q | 4Q | 1Q | 2Q | 3Q | ||
| MVNOs customers (thousands) | 11 | 8 | 8 | 7 | 7 | 6 | 6 | |
| Number of smartphones (thousands) | 4,768 | 4,965 | 5,256 | 5,470 | 5,809 | 5,996 | 6,057 | |
| volumes & churn | ||||||||
| AUPU (in minutes) | ||||||||
| post-paid | 335.6 | 345.0 | 341.3 | 342.5 | 345.0 | 359.3 | 351.1 | |
| pre-paid | 100.0 | 106.0 | 107.8 | 107.5 | 105.3 | 104.4 | 104.7 | |
| blended | 210.9 | 220.1 | 221.1 | 223.9 | 225.3 | 231.8 | 230.4 | |
| Quarterly mobile customer churn rate (%) | ||||||||
| post-paid | 3.7 | 3.2 | 3.0 | 3.0 | 3.0 | 2.8 | 2.7 | |
| pre-paid | 16.7 | 16.1 | 17.0 | 16.9 | 15.7 | 15.2 | 16.8 | |
| subsidies | ||||||||
| SAC post-paid (PLN) | 375.1 | 320.8 | 306.8 | 336.4 | 265.7 | 237.5 | 211.0 | |
| SRC post-paid (PLN) | 292.3 | 259.0 | 214.6 | 277.6 | 221.1 | 177.2 | 174.8 | |
| network coverage | ||||||||
| 4G coverage in % of population | 72.0% | 78.8% | 79.0% | 83.7% | 89.2% | 95.4% | 97.4% | |
| 3G coverage in % of population | 99.4% | 99.4% | 99.6% | 99.6% | 99.6% | 99.6% | 99.6% |
| Employment structure of Group as reported | 2015 | 2016 | |||||
|---|---|---|---|---|---|---|---|
| Active full time equivalents (end of period) | 1Q | 2Q | 3Q | 4Q | 1Q | 2Q | 3Q |
| Orange Polska | 17,887 | 17,393 | 16,871 | 16,599 | 16,497 | 16,099 | 15,786 |
| 50% of Networks | 369 | 354 | 356 | 368 | 349 | 338 | 344 |
| Total | 18,256 | 17,747 | 17,227 | 16,967 | 16,846 | 16,437 | 16,130 |
Average Usage per User (AUPU) – the average monthly total usage of minutes divided by the average number of SIM cards (excluding M2M) in a given period.
Churn rate – the number of customers who disconnect from a network in a given period divided by the weighted average number of customers in the same period.
ICT – Information and Communication Technology
Fixed Broadband ARPU – the average monthly revenues from fixed broadband services (including TV and VoIP services) divided by the average number of accesses in a given period.
Mobile ARPU – the average monthly revenues from mobile services (outgoing and incoming, including connection and termination fees, visitors roaming, excluding M2M), divided by the average number of SIM cards (excluding M2M) in a given period.
Mobile Broadband ARPU – the average monthly revenues from SIM cards dedicated to mobile broadband access (all service revenues including outgoing and incoming) divided by the average number of these SIM cards in a given period.
Mobile Handset ARPU – the average monthly revenues from SIM cards dedicated to mobile handset access (all service revenues including outgoing and incoming) divided by the average number of these SIM cards in a given period.
Subscriber Acquisition Cost (SAC) – Customer acquisition costs divided by the number of gross customers added during the respective period. Customer acquisition costs comprise commissions paid to distributors and net subsidies resulting from the sale of the handset.
Subscriber Retention Cost (SRC) – Customer retention costs divided by the number of customers retained during the respective period. Customer retention costs comprise commissions paid to distributors and net subsidies resulting from the sale of the handset.
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