Nice Ltd. — Regulatory Filings 2013

Mar 7, 2013

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NICE Partners with Silver Lining Solutions to Enhance Employee Performance and Training across Contact Centers, Back Offices, Branches and Retail Outlets

Co m bining NIC E WFO tec h nology wit h Silver Lin i ng’s coach i ng experti s e helps cu s tomers cre a te, manag e , and contin u ously imp r ove scalab l e training programs

Ra’anana, Israel and Solihull, United Kingdom, March 7, 2013 – NICE Systems (NASDAQ: NICE) and Silver Lining Solutions today announced a partnership t hat will help organizatio n s achieve g r eater enter p rise-wide va l ue from advanced workf o rce optimiz a tion (WFO) t echnologie s . The joint NICE-Silver L i ning offerin g enables or g anizations t o build a comp r ehensive skills manage m ent strateg y and better m easure the impact of a g ent training. It uses real a gent perfor m ance data t o create, manage, and e n hance tailo r ed training p lans at scal e .

Silver Lining Solut i ons offers t w o innovativ e products – Optimizer a n d Planner – that help co m panies im p rove emplo y ee performance and t raining. Optimizer identif i es the performance met r ics most as s ociated with business impact, allowi n g organizations to d e liver target e d training c o ntent. Planner automati c ally schedul e s and man a ges training plans for in d ividual empl o yees based on their perf o rmance. Silver Lining S o lutions can be deployed on-premise or in the clo u d.

“Ther e is a need i n the market to focus trai n ing on the r i ght topics a n d to target t h e right peo p le in order t o create a m u ltiskille d workforce. T he combin a tion of NIC E ’s expertise in workforce manageme n t and performance man a gement an d Silver Lining Solutions’ ability to pinp o int and add r ess employ e e skills and knowledge g aps impacti n g performa n ce puts us in a uniqu e position to meet this need,” said A m anda West w ood, CEO, S ilver Lining Solutions. “ P revious coll a boration pr o jects produ c ed valuabl e improveme n ts in emplo y ee producti v ity, increasi n g revenue a nd efficienc y in parallel. W e look for w ard to offeri n g this appro a ch to a wid e r customer b ase throug h our partnership.”

“We a re excited to formalize o u r partnershi p with Silver Lining Solut i ons. We sh a re a vision f o r how WFO can help comp a nies better e ngage their employees t o increase r e venue, dec r ease cost, a nd enhance customer e x perience,” said Yoch a i Rozenblat, President o f the Enterprise Group at NICE. “It’s c ritical that o r ganizations e ngage and grow frontline and back o ffice talent. Silver Lining’s solutions feature a po w erful metho d for expanding skills by o ffering the r ight training at the right t i me. It’s an i d eal comple m ent to the coaching workflows and best practice s library provided by our W FO solutio n s.”

The p a rtnership b u ilds on prio r , customer-i n itiated colla b oration acti v ities to imp r ove frontline training and expand em p loyee skill s e ts with the a im of increasing productivity and pro f it across co n tact centers, back office s , and branches.

About Silver Lining Solutions Silver Lining Solut i ons is a lea d er in perfor m ance optim i zation. Lea d ing compan i es around t h e world use Silver Linin g ’s uniqu e solutions t o transform t h e customer experience a nd achieve step chang e improveme n ts in sales p erformance , custo m er experie n ce and operational effici e ncies. Operating since 2 001, the co m pany is he a dquartered in Birmingha m , UK, with offices in Asi a Pacific and the United S tates. In 20 0 9, Silver Lining Solution s received th e prestigiou s award for ' B est Product' at the Ca l l Centre & C ustomer Ma n agement E x po. www.sil v erliningsolutions.co.uk

Silver Lining Solutions Media Contact Nina B rooke, n.br o oke@silverliningsolutio n s.co.uk

About NICE Systems NICE Systems (N A SDAQ: NI C E) is the wo r ldwide leading provider o f software s o lutions that enable organizations to t ake the next b est action in order to im p rove custo m er experien c e and busin e ss results, e nsure com p liance, fight f inancial cri m e, and safeg u ard people a nd assets. N ICE’s solut i ons empow e r organizati o ns to captu r e, analyze, a nd apply, in real time, insights from b oth structur e d and unstr u ctured Big D ata. This d a ta comes fr o m multiple s ources, incl u ding phone calls, mobil e apps, email s , chat, soci a l media, vid e o, and tran s actions. NI C E solutions a re used by o ver 25,000 o rganization s in more th a n 150 count r ies, includin g over 80 of the Fortune 100 companies. www.ni c e.com.

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22 Zarhin Stree t P.O. Box 690, Ra’ a nana 43107, Israe l

Corporate Media Contact

Erik Snider, +1 877 245 7448, erik.snider@nice.com

Investors

Marty Cohen, +1 212 574 3635, ir@nice.com, ET Anat Earon-Heilborn + 972 9 775 3798, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Systems. All other marks are trademarks of their respective owners. For a full list of NICE Systems' marks, please see: http://www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements made by Messer Rozenblat, are based on the current expectations of the management of NICE-Systems Ltd. (the Company) only, and are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) and the resulting uncertainties; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; pressure on pricing resulting from competition; and inability to maintain certain marketing and distribution arrangements. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forwardlooking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.