Nice Ltd. — Regulatory Filings 2007

Jan 8, 2007

Insight from Interactions™

NICE Systems Limited > T 972 9 775 3777 F 972 9 743 4282 8 Hapnina Street POB 690 E info@nice.com Ra’anana 43107 Israel

Reliance BPO Selects IEX, a NICE Company, to Supply Workforce Management Solution

Win comes in partnership with Avaya; fast growing India outsourcer selects IEX® TotalView® Workforce management system over competing solutions for implementation of up to 10,000 agents

Ra’anana, Israel, and Richardson, Texas, January 8 2007 - NICE Systems (NASDAQ: NICE) , the global provider of advanced solutions that enable organizations to extract Insight from Interactions™ to drive performance, today announced one of India’s fastest growing outsourcers, Reliance Infostreams Pvt. Ltd., branded as Reliance BPO, has selected the IEX® TotalView® Workforce Management system from NICE subsidiary, IEX Corporation. IEX TotalView was selected to help Reliance BPO enhance the performance and streamline management of up to 10,000 contact center agents. IEX TotalView was purchased through NICE channel partner, Avaya Global Connect Ltd., after extensive field trials of competing workforce management systems.

The selection by Reliance comes on the heels of the decision recently announced by NICE and Avaya to extend the companies’ long-term distribution agreement to include TotalView from IEX.

“We continuously endeavor to enhance our revenue streams and bottom-line by redefining the benchmarks of customer experience and loyalty. Being the interface with our customers, our employees are the key to our success enabling us to reduce costs by improved efficiency,” said K Chandra, president of Reliance BPO. “Partnering with IEX for a complete, automated workforce management solution will enable us to enhance our deliverables substantially.”

Albert Hainston, head of workforce management and MIS for Reliance BPO added, “The profitability of a contact center is a function of effective workforce utilization, the largest component of direct costs. We believe the IEX solution’s superior multiskill simulation and scheduling capabilities, multisite management functionality and Real-Time Adherence feature will enable us to deliver superior value to our customers while increasing business productivity.”

Reliance BPO will benefit from the TotalView solution’s ability to improve the contact center’s scheduling and agent management processes. Reliance BPO will use the solution’s patented simulation capabilities to realize the full potential of skills-based routing and multiskill agent efficiencies. The company will also gain unmatched flexibility in determining how and where planning and management is handled within the enterprise. In addition, Reliance BPO will eliminate paper-based time off management processes and facilitate the information exchange between other critical systems such as the payroll system and TotalView.

“We’re delighted that Reliance BPO has joined the growing number of IEX customers in India, and how quickly our new distribution relationship with NICE partner Avaya has translated into business,” said Debbie May, president of IEX, which has been named the India Workforce Management Software Market Leader by Frost & Sullivan for the second consecutive year. “Reliance BPO’s decision to purchase TotalView is a testament to our ability to meet the unique staff planning requirements of contact centers around the world.”

Reliance BPO will also benefit from the TotalView solution’s capability to support a number of scheduling scenarios designed to meet the unique needs of the India market: Team Scheduling and Seat Limit Scheduling. Team Scheduling will enable them to establish flexible start and end times for each shift. Seat Limit Scheduling will enable Reliance BPO to establish minimum and maximum seating parameters. This will prevent the center from scheduling more agents than there are seats available, and will enable the organization to establish minimum staffing levels for periods of low contact volume.

About Reliance BPO

Reliance BPO a constituent of Reliance – Anil Dhirubhai Ambani Group, launched its BPO services in 2002. Since then the company is one of the fastest growing BPOs, catering to a wide range of clientele including India’s largest private sector Information and communications company, a non banking financial services company and India’s largest integrated private sector power utility company, among other national & international businesses from telecom and banking verticals. The Reliance ADA group is among India’s top three private sector business houses on all major financial parameters with a market capitalization of US $ 22 billion, net assets in excess of US $ 7 billion and net worth to the tune of US $ 6 billion. For more information please visit: http://www.reliancebpo.com.

About NICE

NICE Systems (NASDAQ: NICE) is the leading provider of Insight from Interactions™ solutions, based on advanced analytics of unstructured multimedia content – from telephony, web, radio and video communications. NICE is revolutionizing VoIP interactions management with state-of-the-art solutions for IP contact centers, branches, and command and control centers. NICE’s solutions are changing the way organizations make decisions, helping them improve business and operational performance, address security threats and be proactive. NICE has over 24,000 customers in 100 countries, including over 75 of the Fortune 100 companies. More information is available at http://www.nice.com.

About IEX

IEX Corporation, a NICE Systems Ltd. company (NASDAQ: NICE), is a leading provider of feature-rich, scalable workforce management solutions that enable contact centers to improve planning and scheduling, enhance performance and streamline tasks. Founded in 1988, Richardson, Texas-based IEX has a strong global market presence in over 45 countries with more than 900,000 agents in over 3,100 sites. IEX is part of the NICE family of companies, which delivers a broad set of contact center business solutions, including: compliance and risk management, quality monitoring, interaction analytics, workforce management and performance management. These solutions address critical contact center business issues while providing valuable strategic information to enterprise-level decision makers. For more information about IEX, visit http://www.iex.com.

NICE Media Contact:

Tania Amar NICE Systems +1 877 245 7448

NICE Investors Contact:

Daphna Golden NICE Systems +1 877 245 7449

IEX Media Contact:

Angela Ticknor IEX Corporation, a NICE Systems company[+1 972 301 1209 ]

Trademark Note: Insight from Interactions™, 360[0] View™, Executive Connect®, Executive Insight™*, Freedom®, Investigator®, Mirra®, Universe®, My Universe™, NICE®, NiceCall®, NiceCall Focus™, NiceCLS™, NICE Learning™, eNiceLink™, NiceLog®, Playback Organizer™, Renaissance®, ScreenSense™, NiceScreen™, NICE Storage Center™, NiceTrack™, NiceUniverse®, NiceVision®, NiceVision Harmony™, NiceVision Mobile™, NiceVision Pro™, NiceVision NVSAT™, NiceVision Alto™, Scenario Replay™, Tienna®, Wordnet®, NICE Perform™, NICE Inform™, NICE Analyzer™, Last Message Replay™, NiceUniverse Compact™, Customer Feedback™, Interaction Capture Unit™, Dispatcher Assessment™, Encorder™, Freedom Connect®, FAST®, FAST Alpha Silver™, FAST Alpha Blue™ and Alpha®, Emvolve Performance Manager™, Performix Technologies™, IEX®, TotalNet®, TotalView® and other product names and services mentioned herein are trademarks and registered trademarks of NICE Systems Ltd. All other registered and unregistered trademarks are the property of their respective owners.

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such statements are based on the current expectations of the management of NICE Systems Ltd. (the Company) only, and are subject to a number of risk factors and uncertainties, including but not limited to changes in technology and market requirements, decline in demand for the Company's products, inability to timely develop and introduce new technologies, products and applications, difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel, loss of market share, pressure on pricing resulting from competition, and inability to maintain certain marketing and distribution arrangements, which could cause the actual results or performance of the Company to differ materially from those described therein. We undertake no obligation to update these forward-looking statements. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission.

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