AI assistant
Nice Ltd. — Regulatory Filings 2006
Jul 20, 2006
6950_rns_2006-07-20_638246db-aff1-40a0-b894-f739cbf6d5fe.pdf
Regulatory Filings
Open in viewerOpens in your device viewer
- NICE Systems Limited > T 972 9 775 3777 F 972 9 743 4282 > Insight from InteractionsTM 8 Hapnina Street POB 690 E [email protected] Ra’anana 43107 Israel
==> picture [90 x 40] intentionally omitted <==
NICE Unveils Powerful New Capabilities for Compliance, Analytics, and VoIP
-
! Unique regulatory compliance and risk management suite for corporate and investment banking
-
! Expanded speech analytics offering with state-of-the-art search and analysis capabilities
-
! Breakthrough VoIP technologies for recording of branches and IP trunks
Ra’anana, IL, July 20, 2006 — NICE Systems (NASDAQ: NICE) , the global provider of advanced solutions that enable organizations to extract Insight from Interactions™ to drive performance, announced today new capabilities including state-of-the-art speech analytics, breakthrough VoIP technologies, and a regulatory compliance and risk management suite. These new capabilities are part of NICE Perform™.
Addressing the Critical Need for Regulatory Compliance and Risk Management
With the NICE Perform Compliance Suite the power of interaction analytics is being harnessed to address key challenges in regulatory compliance and corporate governance. The suite enables policy enforcement through proactive compliance, by preventing insider trading breaches, ensuring Best Execution, and detecting irregularities during blackout periods. It alerts compliance and risk related stakeholders to irregularities even before a transaction occurs and enables effective and accurate instant investigations. The development of these capabilities is based on NICE’s extensive experience in delivering field-proven, mission critical solutions to the world’s top 10 banks, thousands of financial institutions, and most of the trading floors around the world.
Expanding NICE’s Advanced Interaction Analytics Capabilities
The interaction analytics offering of NICE Perform has been expanded to include more powerful search capabilities, greater analytics throughput, and increased accuracy. NICE Perform’s interaction analytics offers a spectrum of technologies and methodologies that address a broad variety of tasks and customer needs. The offering includes a variety of voice recognition methods, as well as talk analysis and emotion detection. Furthermore, it is part of NICE Perform’s multi-dimensional approach, with its ability to cross-reference results with inputs from agent screen analytics, customer feedback analytics, and other contact center data sources. The unique synergy between components enables contact center and enterprise decision-makers to gain valuable insights into strategic business issues and trends, and be proactive in improving performance at every level.
Offering Breakthrough Technologies for Recording of Branches and IP Trunks
NICE unveils a unique VoIP Recording Gateway technology that addresses the latest trends and needs in VoIP environments. Organizations are faced with changing business needs and new regulations that require them to record customer interactions in hundreds or thousands of branches. This constitutes a major challenge for conventional recording systems. The new VoIP Recording Gateway makes this task highly efficient and cost effective. It provides any IP telephony environment with a highly scalable, centralized recording solution that replaces the need to have recording units in every branch, reducing management overhead and total cost of ownership. Similarly, the emergence of IP trunks presents a challenge with the need to capture high volumes of interactions. The VoIP Recording Gateway is designed to meet this challenge, which cannot be addressed by existing methods. The VoIP Recording Gateway is an integral part of the NICE Perform architecture, which supports TDM, hybrid, and VoIP environments.
Frost & Sullivan analyst, Seema Lall, commented, “The NICE Perform Compliance suite of products has been very well tailored to cater to the unique requirements associated with corporate and investment banking environments. NICE’s expanded analytics greatly enhances the real-time capabilities and increases the number of calls that can be practically mined to yield results. And a key advantage of the VoIP Recording Gateway is more effective network resource utilization and load balancing. All in all, NICE has excelled in expanding the value proposition of its core products, thereby flourishing in a competitive landscape.”
“We are excited about these new capabilities in NICE Perform,” said Zvi Baum, President of Enterprise Interaction Solutions at NICE. “This expansion of NICE’s offering for contact centers and enterprises, is part of our strategy to provide a truly holistic, end-to-end approach for compliance and risk management, quality monitoring, interaction
analytics, workforce management, and performance management. We are proud to lead the market with the most comprehensive solution that addresses the broadest spectrum of business issues faced by contact centers, as well as significantly contribute to enterprise performance.”
About NICE
NICE Systems (NASDAQ: NICE) is the leading provider of Insight from Interactions™, offering comprehensive performance management and interaction analytics solutions for the enterprise and public safety and security markets. Advanced interaction analytics are performed on unstructured multimedia content – from telephony, web, radio and video communications. NICE brings the power of Insight from Interactions to IP contact centers, branches, and command and control centers. NICE’s solutions are changing the way organizations make decisions, enabling them to proactively improve business and operational performance and address security threats. NICE has over 24,000 customers in 100 countries, including over 75 of the Fortune 100 companies. More information is available at www.nice.com.
Media Galit Belkind NICE Systems +1 877 245 7448 [email protected] Investors Daphna Golden NICE Systems +1 877 245 7449 [email protected]
Trademark Note: 360° View, Agent@home, Big Picture Technology, Executive Connect, Executive Insight*, Experience Your Customer, Investigator, Lasting Loyalty, Listen Learn Lead, MEGACORDER, Mirra, My Universe, NICE, NiceAdvantage, NICE Analyzer, NiceCall, NiceCLS, NiceCMS, NICE Feedback, NiceFix, NiceGuard, NICE Learning, NICE Link, NiceLog, NICE Perform, ScreenSense, NiceScreen, NiceSoft, NICE Storage Center, NiceTrack, NiceUniverse, NiceUniverse LIVE, NiceVision, NiceVision Harmony, NiceVision Mobile, NiceVision Pro, NiceVision Virtual, NiceWatch, Renaissance, Secure Your Vision, Tienna, Wordnet and other product names and services mentioned herein are trademarks and registered trademarks of NICE Systems Ltd. All other registered and unregistered trademarks are the property of their respective owners.
*Only in Australia