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Nice Ltd. Regulatory Filings 2006

Jul 25, 2006

6950_rns_2006-07-25_1c35bc2a-127e-48a3-9856-bcc9286e448f.pdf

Regulatory Filings

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> NICE Systems Limited 8 Hapnina Street POB 690 Ra'anana 43107 Israel > T 972 9 775 3777 F 972 9 743 4282 E [email protected] > Insight from Interactions™ NICE®

Leading UK Contact Center and Business Process Outsourcer, RHL Selects NICE Perform™ to Improve Customer Insight and Satisfaction

Advanced interaction analytics suite adds on to RHL's current NICE environment

Ra'anana, Israel, July 25, 2006 - NICE Systems (NASDAQ: NICE), the global provider of advanced solutions that enable organizations to extract Insight from Interactions™ to drive performance, today announced that leading contact center and business process outsourcer, RHL has selected NICE Perform, through channel partner Sinclair Voicenet, to expand its existing NICE environment with advanced interaction analytics capabilities, at its contact centers across the UK.

RHL is the UK's fastest growing provider of contact center, technology and consultancy services, employing 2,500 agents across six sites. RHL supports live and automated customer interactions across the full customer lifecycle.

RHL and its clients will benefit from NICE Perform's multi-dimensional Interaction Analytics, including key word and phrase spotting, emotion detection, and post-call customer surveys. NICE Perform's interaction analytics will provide RHL with insights into customer and market dynamics, as well as a holistic view of its contact center business. These insights serve as the basis for improving performance and provide the ability to quickly adapt market strategy to continually changing demands. Moreover, RHL will benefit from NICE Perform's unique Agent Coaching solution, which will provide supervisors with targeted tools for improving agent performance, decreasing attrition, and providing immediate feedback on agents' skills and compliance with procedures.

"We are excited about implementing the advanced capabilities of NICE Perform," said David Wallace, Chief Executive at RHL. "We believe that with the advanced capabilities of NICE Perform we will further differentiate our company and strengthen our competitive positioning in the contact center and business process outsourcing markets. NICE Perform is key to achieving this goal and to retaining and wining business."

"We are happy that RHL has decided to implement NICE Perform," said Zvi Baum, NICE President of Enterprise Interactions Solutions. "This reflects once more the strategic value-add NICE Perform brings to our customers in achieving a competitive edge. RHL joins some of our global customers in leading the way towards moving the contact center to the heart of the enterprise."

About RHL

RHL was established in 1991, part of Murray International Holdings, it is the fastest growing contact center and business process outsourcer in the UK and the largest in Scotland. RHL help companies like the AA, Budget, Digital UK, NTL, Scottish Power, Sky and Tiscali optimize and execute their successful customer contact strategies. RHL has an annual turnover of more than £46m, 2000+ seats across 6 UK sites, 2500 quality agents and a portfolio of 30 clients across public and commercial sectors.

About Sinclair Voicenet

Sinclair Voicenet Ltd is a Scottish company with a strong UK consumer-base. Established in 1967, Sinclair Voicenet Ltd provides solutions to large blue-chip organizations and SME businesses across multiple industries including contact centers, large financial companies, emergency services and utilities companies.

As a leading provider of Multimedia Recording Solutions, Agent Evaluation and Coaching Applications and related Professional Services for business interaction management, its solutions enable customers to improve their business by effectively recording, storing, evaluating and managing voice communications, call data, desktop screens and video. Sinclair Voicenet offers a suite of professional services to ensure that businesses benefit from the right solution. It is a platinum partner of NICE CTI Systems, the market leader in Voice and Data recording.


About NICE

NICE Systems (NASDAQ: NICE) is the leading provider of Insight from Interactions™ solutions, based on advanced analytics of unstructured multimedia content – from telephony, web, radio and video communications. NICE is revolutionizing VoIP interactions management with state-of-the-art solutions for IP contact centers, branches, and command and control centers. NICE's solutions are changing the way organizations make decisions, helping them improve business and operational performance, address security threats and be proactive. NICE has over 24,000 customers in 100 countries, including over 75 of the Fortune 100 companies. More information is available at www.nice.com.

Media

Galit Belkind NICE Systems [email protected] +1 877 245 7448

Investors

Daphna Golden NICE Systems [email protected] +1 877 245 7449

Trademark Note: 360o View, Alpha Technologies, Customer Feedback, Dispatcher Assessment, Encorder, eNiceLink, Executive Connect, Executive Insight*, FAST, FAST alpha blue, FAST alpha silver, Freedom, Freedom Connect, Interaction Capture Unit, Insight from Interactions, Investigator, Last Message Replay, Mirra, My Universe, NICE, NICE Analyzer, NiceCall, NiceCall Focus, NiceCLS, NICE Inform, NICE Learning, NiceLog, NICE Perform, NICE Playback Organizer, NiceScreen, NICE Storage Center, NiceTrack, NiceUniverse, NiceUniverse Compact, NiceVision, NiceVision ALTO, NiceVision Harmony, NiceVision Mobile, NiceVision NVSAT, NiceVision PRO, Renaissance, Scenario Replay, ScreenSense, Tienna, Universe, Wordnet and other product names and services mentioned herein are trademarks and registered trademarks of NICE Systems Ltd. All other registered and unregistered trademarks are the property of their respective owners.

*in Australia only

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such statements are based on the current expectations of the management of NICE Systems Ltd. (the Company) only, and are subject to a number of risk factors and uncertainties, including but not limited to changes in technology and market requirements, decline in demand for the Company's products, inability to timely develop and introduce new technologies, products and applications, difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel, loss of market share, pressure on pricing resulting from competition, and inability to maintain certain marketing and distribution arrangements, which could cause the actual results or performance of the Company to differ materially from those described therein. We undertake no obligation to update these forward-looking statements. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission.