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Nice Ltd. — Regulatory Filings 2005
Jul 6, 2005
6950_rns_2005-07-06_8d5b5755-4290-4d05-9210-739c985daa72.pdf
Regulatory Filings
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NICE Systems Limited > T 972 9 775 3777 F 972 9 743 4282 8 Hapnina Street POB 690 E [email protected] Ra’anana 43107 Israel
Insight from Interactions
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NICE Receives Multiple Industry Awards for Technology Innovation, Pioneering and Excellence
Prestigious awards recognize leadership in IP contact center technology, speech analytics and the value of Insight from Interactions to improve CRM
Ra’anana, Israel, July 06, 2005 - NICE Systems (NASDAQ: NICE) , the global provider of advanced solutions that enable organizations to extract insight from interactions today announced that it has been recognized for its pioneering IP technology for the contact center, industry leading speech analytics and for the value of Insight from Interactions for driving CRM excellence.
Technology Marketing Corporation’s (TMC[®] ) Customer Interaction Solutions[®] magazine (www.cismag.com) has ranked NICE as ‘best of the best’ in IP contact center technology by naming the company as a recipient of a 2005 IP Contact Center Technology Pioneer Award. This award recognizes companies that have created a successful IP contact center solution that is truly innovative, of high quality and is superior in its application.
NICE has hundreds of active VoIP deployments and holds patents that cover the spectrum of VoIP recording technology. The NICE offering is an easy-to-use, future-proof VoIP-based solution that provides market leading reliability for Quality Monitoring and liability requirements, with a low initial cost and reduced total cost of ownership. NICE VoIP solutions support the infrastructure offerings of all major IP and IP-enabled telephone systems.
TMC’s Customer Inter@ction Solutions[®] magazine has also named NICE as a recipient of a 2005 Speech Technology Excellence Award, which recognizes NICE Perform’s industry leading speech analytics. With capabilities such as word spotting, emotion detection, customer feedback, and call flow analysis, NICE Perform is the only fully integrated end-toend interaction analytics solution for contact centers and the enterprise. Advanced analytics are performed not only on key words, but are derived from a variety of additional sources such as call flow analysis, customer feedback, business data and screen events. This approach maximizes the effectiveness and accuracy of analysis helping managers in the contact center and throughout the enterprise better understand and anticipate market and customer dynamics, mitigate potential risks, and foresee new business opportunities.
An additional award provided by TMC’s Customer Interaction Solutions[®] magazine is CRM Excellence Award for 2005 which commends NICE as a true CRM partner to its customers and clients. NICE has demonstrated to the editors of Customer Interaction Solutions that its solutions have substantially improved the processes of its customers’ businesses by streamlining and facilitating the flow of information needed for companies to retain customers.
“We are pleased about this series of awards, which constitutes further validation of the critical value that NICE brings to the contact center and entire enterprise with its powerful vision of Insight from Interactions,” said Zvi Baum, Corporate Vice President and General Manger of Enterprise Interactions Solutions. “This industry recognition demonstrates once more that whether in a traditional, hybrid or pure VoIP environment NICE is the premier choice for improving agent quality, customer retention, and achieving real business results in driving enterprise performance.”
About NICE
NICE Systems (NASDAQ: NICE) is the leading provider of Insight from Interactions, based on advanced content analytics - of telephony, web, radio and video communications. NICE's solutions improve business and operational performance, as well as security. NICE has over 23,000 customers in 100 countries, including the world's top 10 banks and 78 of the Fortune 100 companies. More information is available at www.nice.com.
Media Galit Belkind
Investors Amit Scheinmann
NICE Systems +1 877 245 7448 [email protected] NICE Systems +1 877 245 7449 [email protected]
Trademark Note: 360[0] View, Agent@home, Big Picture Technology®, Executive Connect®, Executive Insight*, Experience Your Customer®, Investigator, Last Message Replay, Lasting Loyalty, Listen Learn Lead®, MEGACORDER, Mirra®, My Universe, NICE®, NiceAdvantage®, NICE Analyzer, NiceCall®, NiceCLS, NiceCMS, NICE Feedback, NiceFix, NiceGuard, NICE Learning, NICE Link, NiceLog®, NICE Perform, ScreenSense, NiceScreen, NiceSoft, NICE Storage Center, NiceTrack, NiceUniverse®, NiceUniverse LIVE, NiceVision®, NiceVision ALTO, NiceVision Harmony®, NiceVision Mobile®, NiceVision Pro®, NiceVision Virtual®, NiceWatch, Renaissance®, Scenario Replay, Secure Your Vision, Tienna®, TrunkNet®, Universe®, Wordnet® and other product names and services mentioned herein are trademarks and registered trademarks of NICE Systems Ltd. All other registered and unregistered trademarks are the property of their respective owners.
*In Australia only
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such statements are based on the current expectations of the management of NICE Systems Ltd. (the Company) only, and are subject to a number of risk factors and uncertainties, including but not limited to changes in technology and market requirements, decline in demand for the Company's products, inability to timely develop and introduce new technologies, products and applications, difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel, loss of market share, pressure on pricing resulting from competition, and inability to maintain certain marketing and distribution arrangements, which could cause the actual results or performance of the Company to differ materially from those described therein. We undertake no obligation to update these forward-looking statements. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission.