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Nice Ltd. — Regulatory Filings 2004
May 10, 2004
6950_rns_2004-05-10_a0d49c9e-2454-43d4-bec7-cfafa00b5730.pdf
Regulatory Filings
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Migration to NICE VoIP Solution Supports Expanding Business for Tatra Bank of Slovakia
Ra'anana, Israel, May 10, 2004 -- NICE Systems Ltd. (NASDAQ: NICE), a worldwide leader of multimedia recording solutions, applications and related professional services for business interaction management, today announced that Tatra Bank of Slovakia has deployed the NICE VoIP solution as an important ingredient within an overall expansion of its contact center services.
Tatra Bank, which needs to record all customer interactions for compliance reasons, has been a NICE customer since 2000. Until this latest deployment, NICE solutions were integrated with the bank’s traditional PBX-based telephony system. The project to migrate to IP technology is the first to be completed in collaboration with NICE’s Slovakian partner, Business Global Systems, A.S., and the bank’s call centers now run on top of Cisco’s IPCC (IP Contact Center) infrastructure.
“We have long recognized NICE as the leader in its field, and it was clear to us that NICE had to play a key role to ensure a smooth migration to IP technology,” said Natalia Major, senior vice president, electronic distribution channels division, Tatra Bank. “NICE was an inside reference who we knew we could count on to provide us with full and timely support as we looked to make best use of technology to grow our business.”
To address the combination of growing demand, increasing costs and a shrinking labor pool, the bank decided to take advantage of the flexibility provided by IP technology. By building a new call center outside Bratislava, Tatra Bank was able to lower costs and gain access to a larger number of potential employees while enjoying the benefits of running the NICE technology from Bratislava.
“Converging voice and data, our VoIP solutions give leading financial institutions across the globe enhanced functionality with which to manage customer interactions for risk management, protection against fraud and interaction content verification,“ said Jim Park, president of NICE EMEA. “Certification of our VoIP solutions with Cisco ensures alignment within the overall IP architecture and increases the value of our offering for Tatra Bank.”
About NICE
NICE Systems (NASDAQ: NICE) headquartered in Ra’anana, Israel, is a worldwide leader of multimedia digital recording solutions, applications and related professional services for business interaction management. NICE products and solutions are used in contact centers, trading floors, air traffic control (ATC) sites, CCTV (closed circuit television) security installations and government markets. NICE’s synergistic technology platform enables customers to capture, evaluate and analyze business interactions in order to improve business processes and gain competitive advantage. NICE’s subsidiaries and local offices are based in the United States, Canada, Germany, United Kingdom, France and Hong Kong. The company operates in more than 100 countries through a network of partners and distributors.
NICE’s worldwide clients include: ABN Amro, Bank of England, Boston Communications, Charles Schwab, Deutsche Bank, Dresdner Bank, US Federal Aviation Administration, Hong Kong Airport, Japan Ministry of Transport, NAV Canada, Nokia, SNT Group, Software Spectrum and Sydney Airport. (NICE Web Site: www.nice.com)
Trademark note: 3600 View, Agent@home, Executive Connect, Executive Insight*, Experience Your Customer, Lasting Loyalty, Listen Learn Lead, MEGACORDER, MyUniverse, NICE (and design), NiceAdvantage, NICE Analyzer, NiceCall, NiceCLS, NiceCMS, NICE Feedback, NiceFix, NiceGuard, NICE Learning, NICE Link, NiceLog, ScreenSense, NiceScreen, NiceSoft,
NICE Storage Center, NiceTrack, NiceUniverse, NiceUniverse LIVE, NiceVision, NiceVision Mobile, NiceVision Pro, NiceVision Virtual, NiceWatch, Secure Your Vision and other product names and services mentioned herein are trademarks and registered trademarks of NICE Systems Ltd. All other registered and unregistered trademarks are the property of their respective owners.
*Only in Australia
| Media | ||
|---|---|---|
| Kevin Levi | NICE Systems | 201-964-2682 |
| [email protected] | ||
| Will Hart | NICE Systems | 972-9-7753944 |
| [email protected] | ||
| Investors | ||
| Rachela Kassif | NICE Systems | 972-9-775-3899 |
| [email protected] | 877-685-6552 | |
| Claudia Gatlin | CMG International | 973-316-9409 |
| [email protected] |
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such statements are based on the current expectations of the management of NICE Systems Ltd. (the Company) only, and are subject to a number of risk factors and uncertainties, including but not limited to changes in technology and market requirements, decline in demand for the Company's products, inability to timely develop and introduce new technologies, products and applications, difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel, loss of market share, pressure on pricing resulting from competition, and inability to maintain certain marketing and distribution arrangements, which could cause the actual results or performance of the Company to differ materially from those described therein. We undertake no obligation to update these forward-looking statements. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission.