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Nice Ltd. — Regulatory Filings 2004
Jun 7, 2004
6950_rns_2004-06-07_868615a2-621f-4ea1-91a1-e1a2b31b51d3.pdf
Regulatory Filings
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NICE
Nextel Partners Selects NICE Contact Center Solutions
Ra'anana, Israel, June 7, 2004 — NICE Systems (NASDAQ: NICE), a worldwide leader of multimedia recording solutions, applications and related professional services for business interaction management, today announced that Nextel Partners, Inc. (NASDAQ:NXTP), exclusive provider of wireless digital communications services using the Nextel brand name in mid-sized and rural U.S. markets, has selected NICE Systems' contact center solutions to handle quality management in Nextel Partners Customer Care Centers.
An industry leader in customer retention, Nextel Partners is at the forefront of providing advanced communications solutions with differentiated products such as Nationwide Direct Connect™, a digital long-range walkie-talkie service that enables Nextel customers to communicate from coast to coast at the push of a button. The NICE solutions will support Nextel Partners' efforts to enhance sales, and ensure 100 percent customer satisfaction through the delivery of premier customer service.
"Our partners (employees) are critical to our success in providing the best customer service possible. That's why it's important to provide tools that help them deliver great customer service and reward them for a job well done," said Philip Gaske, Director of Customer Care for Nextel Partners. "NICE is enabling us to effectively manage the standard of service delivered by our sales and customer support representatives. Good work that deserves recognition, as well as areas in need of improvement, can be quickly and easily identified via monitoring and reporting applications that reside within the NICE quality management solution, and which can be customized to fit our specific management objectives."
"Nextel Partners joins our extensive list of world-class telecommunications providers," said Shlomo Shamir, president and CEO of NICE Systems, Inc. "In this highly competitive industry, where bringing new customers online and keeping customer satisfaction high is essential, these organizations rely on NICE to help them deliver the world class customer service their users demand. Having won high profile awards for its work environment and employee benefits, Nextel Partners obviously cares about employee satisfaction as well, and our solutions have well-proven capabilities to ensure that high standards of service within the customer support center do not go unrecognized."
About Nextel Partners
Nextel Partners, Inc. (NASDAQ: NXTP), based in Kirkland, Wash., has exclusive rights to offer the same fully integrated, digital wireless communications services from Nextel Communications (Nextel) in mid-sized and rural markets in 31 states where approximately 53 million people reside. Nextel Partners and Nextel together offer the largest guaranteed all-digital wireless network in the country serving 296 of the top 300 U.S. markets. To learn more about Nextel Partners, visit www.nextelpartners.com.
About NICE
NICE Systems (NASDAQ: NICE) headquartered in Ra'anana, Israel, is a worldwide leader of multimedia digital recording solutions, applications and related professional services for business interaction management. NICE products and solutions are used in contact centers, trading floors, air traffic control (ATC) sites, CCTV (closed circuit television) security installations and government markets. NICE's synergistic technology platform enables customers to capture, evaluate and analyze business interactions in order to improve business processes and gain competitive advantage. NICE's subsidiaries and local offices are based in the United States, Germany, United Kingdom, France and Hong Kong. The company operates in more than 100 countries through a network of partners and distributors. (NICE website: www.nice.com)
NICE's worldwide clients include: ABN Amro, Bank of England, Boston Communications, Compaq Computer Corporation, Deutsche Bank, Dresdner Bank, Emeraude Group, US Federal Aviation
Administration, Hong Kong Airport, Japan Ministry of Transport, NAV Canada, Nokia, SNT Group, Software Spectrum and Sydney Airport.
Trademark Note: 360° View, Agent@home, Big Picture Technology, Executive Connect, Executive Insight*, Experience Your Customer, Investigator, Lasting Loyalty, Listen Learn Lead, MEGACORDER, Mirra, My Universe, NICE, NiceAdvantage, NICE Analyzer, NiceCall, NiceCLS, NiceCMS, NICE Feedback, NiceFix, NiceGuard, NICE Learning, NICE Link, NiceLog, ScreenSense, NiceScreen, NiceSoft, NICE Storage Center, NiceTrack, NiceUniverse, NiceUniverse LIVE, NiceVision, NiceVision Harmony, NiceVision Mobile, NiceVision Pro, NiceVision Virtual, NiceWatch, Renaissance, Secure Your Vision, Tienna, Wordnet and other product names and services mentioned herein are trademarks and registered trademarks of NICE Systems Ltd. All other registered and unregistered trademarks are the property of their respective owners.
- In Australia only
Media
Kevin Levi NICE Systems 201-964-2682
[email protected] NICE Systems
Will Hart 972-9-7753944 [email protected]
Investors
Rachela Kassif NICE Systems 972-9-775-3899
[email protected] 877-685-6552
Claudia Gatlin CMG International 973-316-9409
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such statements are based on the current expectations of the management of NICE Systems Ltd. (the Company) only, and are subject to a number of risk factors and uncertainties, including but not limited to changes in technology and market requirements, decline in demand for the Company's products, inability to timely develop and introduce new technologies, products and applications, difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel, loss of market share, pressure on pricing resulting from competition, and inability to maintain certain marketing and distribution arrangements, which could cause the actual results or performance of the Company to differ materially from those described therein. We undertake no obligation to update these forward-looking statements. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission..