Nice Ltd. — Board/Management Information 2017

Feb 8, 2017

inContact Appoints Marcus Daley as Chief Technology Officer

Daley brings more than 20 years of technology expertise to the inContact executive team

SALT LAKE CITY – February 8, 2017 – inContact, Inc., a NICE company (NASDAQ: NICE), and the leading provider of cloud contact center software and workforce optimization tools, today announced the appointment of Marcus Daley as chief technology officer. In this role, Daley will be responsible for the company's product research and development, technology strategy and its overall advancement of enterprise-scalability and functionality of cloud operations.

Daley joins the inContact team from S&P Global where he served as CTO, leading the technology organization for the \$1.4B Market Intelligence division and managing more than 1,500 employees. Prior to S&P Global, Daley was part of the executive team who led SNL Financial to its acquisition by S&P Global in 2015. The executive team then went on to build the Market Intelligence division driving record value for stockholders while increasing product quality and core value to end-customers.

"I am extremely excited about the opportunity to work with inContact as companies are rapidly adopting cloud technology," said Daley. "I look forward to expanding our product offering with industry-leading innovation in the customer engagement industry."

Daley began his career as a developer, building real-time GIS applications for Flying J with offices located in Northern Utah. Over the course of his career, he worked for startups and Fortune 100 companies including Intel and Microsoft. Daley is a graduate of Utah State University with a focus on international Studies and holds an MBA from Colorado State University.

"We are pleased to welcome Marcus Daley to our talented executive team," noted Paul Jarman, CEO at inContact. "Marcus brings a strong track record in software development and forwardthinking innovation that will help us extend our leadership in the growing cloud contact center market and provide the solutions our customers need to achieve their customer service goals."

Additional Information

• Learn more about available cloud solutions from inContact
• Follow @inContact on Twitter
• Become a fan of inContact on Facebook

About inContact, a NICE company

inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. Recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the

customer interaction cloud, an expert service model and the broadest partner ecosystem. inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions, helping organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 22,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions. For more about NICE, visit www.nice.com. To learn more about inContact, visit www.incontact.com.

Media Contact:

Gavin Gustafson gavin.gustafson@incontact.com +1-801-320-3323 (MT)

Investors Contact:

Marty Cohen +1-551-256-5354 (ET) ir@nice.com

Yisca Erez +972-9-775-3798 (CET) NICE Ltd. ir@nice.com

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Jarman, are based on the current expectations of the management of NICE Ltd. (the Company) only, and are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company's customer base (particularly financial services firms) and the resulting uncertainties; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; pressure on pricing resulting from competition; and inability to maintain certain marketing and distribution arrangements. For a more detailed description of the risk factors and uncertainties affecting the Company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.