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Natwest Group PLC

Management Reports Oct 30, 2020

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author: watsone
date: 2020-10-29 16:55:00+00:00


“These results demonstrate the resilience of our underlying business and the strength of our balance sheet in the face of significant continued uncertainty. Our sector-leading capital position, strong levels of liquidity and intelligent and consistent approach to risk mean we can continue to provide our customers and communities with the support they need.

Although impairments were relatively low in the quarter and we have seen some positive trends across our customer base, the full impact of Covid-19 remains very unclear. Challenging times lie ahead, especially as the current government support schemes come to an end and as new Covid-19 related restrictions are introduced.

We continue to deliver well against our strategy, building a bank that champions potential and has the capability to grow. By building deeper relationships with our customers at every stage of their lives, simplifying the bank further, investing in innovation and partnerships and allocating capital well, we will deliver sustainable returns to our shareholders.”

Business performance summary

Capital and risk management

Capital, liquidity and funding risk

Capital, liquidity and funding risk continued

Capital and leverage ratios

Capital flow statement
Appendix Non-IFRS financial measures
Note:
(1) Metric based on GAAP measures, included as not defined under IFRS and reported for compliance with ESMA adjusted performance measure rules.
Appendix Non-IFRS performance measures

Q3 2020

Interim Management Statement

                      www.natwestgroup.com

NatWest Group plc

Q3 2020 Interim Management Statement

Alison Rose, Chief Executive Officer, commented:

Financial performance in a challenging environment

Our Purpose in action – we champion potential, helping people, families and businesses to thrive

Helping our customers, colleagues and communities through the impacts of Covid-19

Provided lending support to our customers with a disciplined approach to risk and value creation:

Approved £13.0 billion through the government lending initiatives(1).

Facilitated approximately £8.8 billion of Covid-19 Corporate Financing Facilities (CCFF) issuances(2).

Supported the financial health of our customers:

Helped approximately 250,000 customers with an initial mortgage repayment holiday and provided payment holidays on over 72,000 business customer accounts(3).

Launched ‘Banking My Way’ service, enabling customers who need additional support to request bespoke assistance, with 38,500 registrations since its launch(4).

Long-term investment plan is powering our operational effectiveness:

Increased digital adoption with 9.3 million active digital users as at Q3 2020 (9.0 million as at Q3 2019), 6 million interactions with our AI chat bot Cora in the first nine months of 2020 (3.9 million in the first nine months of 2019) and c.9,000 weekly video banking conversations now taking place, compared to less than 100 a week in January 2020(5).

Announced a new relationship with BlackRock to support our investment management processing activity, enabling savings to be passed onto our clients.

Partnered to proactively respond and support UK communities:

NatWest Social and Community Capital launched a £1 million Coronavirus Response Fund offering grants to organisations across the UK that employ people from vulnerable or disadvantaged groups.

Launched a review with SafeLives into supporting survivors of economic abuse and acquired coercive debt.

Prioritised the wellbeing of our colleagues:

Continued to enable more than 50,000 colleagues to work from home, delivering office furniture and computer equipment, including 31,000 tech bundles to homes(6).

Enhanced our free mental health support through a new partnership with Silvercloud, providing substantial, sector-leading support to any colleague who needs it and provided all leaders access to extended mental health awareness support.

Q3 2020 progress against areas of focus

Enterprise – addressing barriers to enterprise and business creation:

NatWest Entrepreneur Accelerator Programme ranked the top UK accelerator by total attendances(7). The programme has run 800 virtual events with 33,000 attendees since the start of lockdown(2).

Over half of the £1 billion of debt funding to support female entrepreneurs announced in February 2020 has been committed as part of our ambition to help create new businesses in the UK(2).

Learning – skill building, particularly around financial confidence:

Reached 2.4 million people through financial capability interactions including live MoneySense lessons on social media(6).

Island Saver, the world’s first financial education console, PC and mobile game, has been downloaded over 1.7 million times since its launch(8).

Climate – supporting the necessary transition to a low carbon economy:

As part of our membership of the Green Finance Institute’s ‘Coalition for the Energy Efficiency of Buildings’, we have signed up to their Green Home Retrofit Principles.

Progress in sustainability has been recognised by leading ESG rating agencies: Sustainalytics substantially improved our Risk Score to 20.5 (from 27.5) in July 2020 and MSCI upgraded our ESG rating to A (from BBB) in October 2020.

Diversity and inclusion – building an open and inclusive bank where everyone can thrive:

In addition to our existing target of at least 14% BAME representation in senior UK roles by 2025, we have introduced a new target to have 3% Black colleagues in senior UK roles by 2025.

Included in ‘The Times’ Top 50 employers for women.

Notes:

As at 30 September 2020, inclusive of Commercial Banking and Private Banking: Bounce Back Loan Scheme (BBLS) – £7.9 billion; Coronavirus Business Interruption Loan Scheme (CBILS) – £3.9 billion, Coronavirus Large Business Interruption Loan Scheme (CLBILS) – £1.2 billion.

As at 30 September 2020.

For the nine months ended 30 September 2020 in Retail Banking and since 22 March 2020 in Commercial Banking. As at 30 September 2020, there were 37,000 active mortgage repayment holidays and approximately 55,000 active payment holidays on business customer accounts.

From launch date of 19 August 2020 to 9 October 2020.

Weekly conversation volumes, as at week commencing 12 October 2020.

For the nine months ended 30 September 2020.

Beauhurst report ‘Accelerating Growth’- September 2020.

From launch date of 13 May 2020 to 30 September 2020.

Notes:

Refer to the Appendix for details of basis of preparation and reconciliation of non-IFRS financial and performance measures.

Includes the effect of dilutive share options and convertible securities. Dilutive shares on an average basis for the nine months ended 30 September 2020 were 22 million shares; Q3 2020 - 23 million shares (nine months ended 30 September 2019 - 35 million shares; Q2 2020 - 22 million shares; Q3 2019 - 31 million shares) and as at 30 September 2020 were 22 million shares (as at 30 June 2020 - 22 million shares; as at 31 December 2019 - 44 million shares).

NSFR reported in line with CRR2 regulations finalised in June 2019.

At September and June 2020 there is no charge in CET1 for foreseeable dividends or charges. The pro forma CET1 ratio at 31 December 2019 excluded foreseeable charges of £968 million for ordinary dividends (3p per share final dividend and 5p per share special dividend) and £365 million pension contribution.

Based on CRR end point including the IFRS 9 transitional adjustment of £1.7 billion. Excluding this adjustment, the CET1 ratio would be 17.2%.

Includes 16 million shares held by the Employee Benefit Trust (30 June 2020 - 16 million shares; 31 December 2019 - 15 million shares).

Non-IFRS financial measures

This document contains a number of non-IFRS financial measures and performance metrics not defined under IFRS. For details of the basis of preparation and reconciliations, where applicable, refer to the Appendix.

Summary consolidated income statement for the period ended 30 September 2020

Retail Banking (formerly UK Personal Banking)

Comparisons with prior periods are impacted by the transfer of the Private Client Advice business to Private Banking from 1 January 2020. The net impact on Q3 2019 operating profit would have been to decrease total income by £11 million and operating expenses by £2 million. The net impact on the Q3 2019 balance sheet would have been to decrease customer deposits by £0.2 billion.

Ulster Bank RoI

Commercial Banking

Private Banking – (commentary adjusted for transfers)

RBS International

NatWest Markets(1)

Notes:

The NatWest Markets operating segment is not the same as the NatWest Markets Plc legal entity (NWM Plc) or group (NWM or NWM Group). For 2019, NWM Group includes NatWest Markets N.V. (NWM N.V.) from 29 November 2019 only. For periods prior to Q4 2019, NWM N.V. was excluded from the NWM Group. In both 2019 and 2020 the NatWest Markets segment excludes the Central items & other segment.

Asset disposals/strategic risk reduction in 2020 relates to the cost of exiting positions and the impact of risk reduction transactions entered into, in respect of the strategic announcement on 14 February 2020.

Central items & other

Segment performance

Refer to page 14 for the notes to this table. nm = not meaningful.

Segment performance

Refer to page 14 for the notes to this table. nm = not meaningful.

Segment performance

Refer to page 14 for the notes to this table. nm = not meaningful.Segment performance

Refer to page 14 for the notes to this table. nm = not meaningful.

Segment performance

Notes:

Central items & other includes unallocated transactions, including volatile items under IFRS, items related to Alawwal bank merger and RMBS related charges.

Refer to the Appendix for details of basis of preparation and reconciliation of non-IFRS performance measures where relevant.

Third party customer asset rate is calculated as annualised interest receivable on third-party loans to customers as a percentage of third-party loans to customers only. Third party customer funding rate reflects interest payable on third-party customer deposits. This excludes intragroup items, loans to banks and liquid asset portfolios. Intragroup items, bank deposits and debt securities in issue are excluded for customer funding rate calculation. Net interest margin is calculated as net interest income as a percentage of the average interest-earning assets without these exclusions.

Introduction

The economic impact of the Covid-19 pandemic was significant. While liquidity, capital and funding were closely monitored

throughout, NatWest Group benefited from its strong positions, particularly in relation to CET1, going into the crisis. Prudent

risk management continues to be important as the full economic effects of the global pandemic unfold.

Key developments

In response to the Covid-19 pandemic, a number of relief measures to alleviate the financial stability impact have been announced and recommended by regulatory and supervisory bodies. One significant announcement was on 26 June when the European Parliament passed an amended regulation to the CRR in response to the Covid-19 pandemic (“the CRR Covid-19 amendment”); NatWest Group has applied a number of the CRR amendments for Q3 2020 reporting. The impact on capital and leverage of the CRR amendment and other relief measures are set out below.

Maximum Distributable Amount (MDA) and Minimum Capital Requirements

NatWest Group is subject to minimum capital requirements relative to RWAs. The table below summarises the minimum capital requirements (the sum of Pillar 1 and Pillar 2A), and the additional capital buffers which are held in excess of the regulatory minimum requirements and are usable in stress.  

Where the CET1 ratio falls below the sum of the minimum capital and the combined buffer requirement, there is a subsequent automatic restriction on the amount available to service discretionary payments, known as the MDA. Note that different requirements apply to individual legal entities or sub-groups and that the table shown does not reflect any incremental PRA buffer requirements, which are not disclosable.

The current capital position provides significant headroom above both our minimum requirements and our MDA threshold requirements.

Notes:

The table below sets out the key capital and leverage ratios.

Notes:

Based on CRR end point including the IFRS 9 transitional adjustment of £1,719 million. Excluding this adjustment, the CET1 ratio would be 17.2%.

Presented on CRR end point Tier 1 capital (including IFRS 9 transitional adjustment) and leverage exposure under the CRR Delegated Act. Excluding the IFRS 9 transitional adjustment, the leverage ratio would be 4.9%.

Presented on CRR end point Tier 1 capital (including IFRS 9 transitional adjustment). The UK leverage ratio excludes central bank claims from the leverage exposure where deposits held are denominated in the same currency and of contractual maturity that is equal or longer than that of the central bank claims. Excluding the IFRS 9 transitional adjustment, the UK leverage ratio would be 5.9%.

The table below analyses the movement in CET1, AT1 and Tier 2 capital for the nine months ended 30 September 2020.

Key points

Risk-weighted assets

The table below analyses the movement in RWAs during the period, by key drivers.

The table below analyses segmental RWAs.

Notes:

Key point

Credit risk exposure at default (EAD) and Risk-weighted assets (RWAs)

The table below analyses credit risk RWAs and EADs during the period, by on and off balance sheet.

Liquidity portfolio

The table below shows the liquidity portfolio by product, with primary liquidity aligned to internal stressed outflow coverage and regulatory liquidity coverage ratio (LCR) categorisation. Secondary liquidity comprises assets eligible for discount at central banks, which do not form part of the liquid asset portfolio for LCR or internal stressed outflow purposes.

Notes:

Credit risk

Portfolio summary – segment analysis

The table below shows gross loans and ECL, by segment and stage, within the scope of the IFRS 9 ECL framework.

Notes:

Fair value through other comprehensive income.

During Q3 2020, £5.1 billion of loans and advances to banks were reclassified from Ulster Bank RoI to Central items & other.

Credit risk continued

Portfolio summary – segment analysis

Key points

The rise in total ECL in the period was mainly due to increased ECL on Stage 1 and Stage 2 exposures in H1 2020, and reflective of the significantly deteriorated economic environment arising from Covid-19. Overall, Stage 3 ECL has been broadly stable year-to-date, with the various government support schemes mitigating actual portfolio deterioration in the short-term and therefore delaying default emergence.

The significant uplift in loan balances in Stage 2 was driven by deterioration in forward-looking customer probability of default (PD), also reflecting the deteriorated economic outlook, and resulted in a significant migration of exposures from Stage 1 to Stage 2 as at 30 June 2020.

Total ECL remained broadly stable during Q3 2020, largely reflective of maintaining the underlying economics unchanged from Q2 2020. The movement in Stage 2 balances was also less volatile in Q3 2020 (refer to the following page for further details).

The economic scenarios driving the ECL requirement, as well as the model performance considerations, are consistent with those described in the NatWest Group Interim Results 2020 along with further detail on various aspects of the IFRS 9 process.

Credit risk continued

Segmental loans

The table below shows gross loans by days past due, by segment and stage, within the scope of the ECL framework.

Credit risk continued

Segmental loans

Key points

Retail Banking: Balance sheet growth since 2019 year-end was driven by mortgages, with strong growth pre-Covid-19 in Q1 2020 that moderated significantly in Q2 2020, before picking up in Q3 2020 as lockdown measures eased. Unsecured lending balances reduced in Q2 2020 as customer spend and demand for borrowing reduced as a result of lockdown and customers made repayments. During Q3 2020, overall unsecured balances flattened, with a slight growth in credit cards offsetting further reductions in other unsecured lending. Loan balances in Stage 2 increased significantly, driven by deterioration in forward-looking customer PDs primarily at the half-year point and reflected the deteriorated economic environment. The movement in Stage 2 balances was less pronounced in Q3 2020. However, there was a further increase driven by the significant increase in credit risk (SICR) policy criteria that meant retail exposures must remain in Stage 2 for at least three months after the customer PD has reduced below the SICR trigger level, meaning flows back to Stage 1 were subdued. The various Covid-19 related customer support schemes (for example, loan repayment holidays and the government job retention scheme) are mitigating actual portfolio deterioration in the short-term, with the days past due, and flows to Stage 3 metrics, yet to be materially affected.

Ulster Bank RoI: Similar to Retail Banking, the increase in both ECL and balances in Stage 2 was mainly due to the deteriorated economic outlook primarily at the half-year point. The reduction in Stage 3 ECL and balances reflected the de-recognition of non-performing exposures following the execution of three tranches of a previously agreed portfolio sale and continued improvements in the portfolio.

Commercial Banking: Balance sheet growth during 2020 mainly occurred in the first half of the year and was primarily due to drawdowns on existing facilities and new lending under government support schemes. In line with the other business segments, Stage 2 balances increased significantly during Q2 2020 when revised economics materially affected the forward-looking IFRS 9 PDs. Consistent with previous periods, PD deterioration remained the largest contributor to Stage 2 migration. Although there has been an increase in past due exposures, the flow to Stage 3 remained stable in Q3 2020, as government interventions and relief mitigate against defaults at this point. Stage 1 loans increased during Q3 2020, mainly reflecting increased government scheme lending.

Credit risk continued

Sector analysis

The table below shows ECL by stage, for the Personal portfolios and key sectors of the Wholesale portfolios, that continue to be affected by Covid-19.

Notes:

Includes £3.8 billion of commercial cards related balances, as at 30 September 2020 (£4.1 billion as at 30 June 2020), which were brought into scope of ECL calculations during 2020.

Stage 3 ECL at 31 December 2019 included £27 million of ECL related to contingent liabilities.

Credit risk continued

Sector analysis

Key points

Personal: As noted earlier, both the increased ECL on Stage 1 and Stage 2 exposures, and the migration of assets from Stage 1 to Stage 2, were mainly a result of deterioration in forward-looking customer PDs primarily at the half-year point and reflected the deteriorated economic environment. The ECL requirements were broadly stable during Q3 2020 largely reflective of maintaining the underlying economics unchanged from Q2 2020, and the mitigating effects on portfolio deterioration of Covid-19 related customer support schemes, as previously described. The reduction in mortgage Stage 3 ECL and balances reflected the de-recognition in Ulster Bank RoI of non-performing exposures following the execution of three tranches of a previously agreed portfolio sale and continued improvements in the portfolio.

Wholesale: On and off-balance sheet growth since the 2019 year-end was mainly due to further drawdowns on existing facilities and new lending (drawn and undrawn) agreed under the Covid-19 government lending schemes. A further £2.9 billion increase in government lending schemes occurred in Q3 (refer to the table on the following page for further information). Construction (within Property), Retail and Leisure represented the top three sectors for borrowers accessing the various government lending schemes. Sector appetite continues to be regularly reviewed and where appropriate has been adjusted for those sectors most affected by the Covid-19 pandemic.

As described in the NatWest Group Interim Results 2020, NatWest Group adopted a nuanced response to capture the sector ECL impact from the Covid-19 crisis by using sector specific credit cycle indices in its Wholesale methodology. As a result, a more adverse impact is seen in sectors experiencing the most disruption through this period with an increase in both Stage 2 and ECL balances. This impact was seen during Q2 2020 when revised economics were implemented. During Q3 2020, exposures reduced with relatively low ECL charges. Performing book charges reflected model recalibrations taking account of portfolio changes and the moving closer to the predicted worst point in the economic cycle. As government relief schemes reduce, defaults are expected to rise with cases moving from Stage 2 to Stage 3.

Credit risk continued

Wholesale support schemes

The table below shows the uptake of Bounce Back Loan Scheme (BBLS), Coronavirus Business Interruption Loan Scheme (CBILS) and Coronavirus Large Business Interruption Loan Scheme (CLBILS) in Wholesale, by sector.

Notes:

The table contains some cases which as at 30 September 2020 were approved but not yet drawn down.

Approved limits as at 30 September 2020 were as follows: BBLS – £7.9 billion (95% drawn); CBILS – £3.9 billion (83% drawn); CLBILS – £1.2 billion (50% drawn).

Construction activities previously reported in Other (including Business Banking) have been reclassified as Property, to be consistent with other sector analysis provided. Comparatives have been restated.

Key points

The value and volume of lending under government support schemes continued to grow during Q3 2020, though at a slower rate than in Q2 2020.

Customers seeking Covid-19 related support, including payment holidays, who were not subject to any wider SICR triggers and who are assessed as being viable and able to meet credit appetite metrics in the medium-term post-crisis, were not considered to have been granted forbearance. Completed forbearance flow for Wholesale remained elevated in Q3 2020, in line with Q2 2020. Property, Transport and Leisure represented the largest share of forbearance flow in Q3 2020, continuing an emerging trend from Q2 2020. The rise in Transport and Property results from forbearance completed on individually significant exposures. Payment holidays and covenant waivers remain the most common forms of forbearance granted. Heightened Monitoring and Risk of Credit Loss values increased in the quarter with a concentration towards borrowers in the Retail, Leisure and Property sectors which represented approximately 50% of the inflows to the framework (refer to page 134 of the NatWest Group plc’s Annual Report and Accounts 2019 for further details of the Risk of Credit Loss framework).

Condensed consolidated income statement for the period ended 30 September 2020 (unaudited)

Other operating income includes £324 million loss on redemption of own debt.

Condensed consolidated statement of comprehensive income for the period ended 30 September 2020 (unaudited)

Condensed consolidated balance sheet as at 30 September 2020 (unaudited)

Condensed consolidated statement of changes in equity for the period ended 30 September 2020 (unaudited)

The gain includes a reclassification from Other comprehensive income to Retained earnings following conversion of Visa B and C preference shares to Visa Class A shares in September 2020. There has been a corresponding adjustment to the conversion ratio of the Visa B and C preference shares.

Notes

  1. Basis of preparation

The condensed consolidated financial statements should be read in conjunction with NatWest Group plc’s (formerly The Royal Bank of Scotland Group plc) 2019 Annual Report and Accounts which were prepared in accordance with International Financial Reporting Standards issued by the International Accounting Standards Board (IASB) and interpretations issued by the IFRS Interpretations Committee of the IASB as adopted by the European Union (EU) (together IFRS).

Going concern

Having reviewed NatWest Group’s forecasts, projections, the potential impact of Covid-19, and other relevant evidence, the directors have a reasonable expectation that NatWest Group will continue in operational existence for the foreseeable future. Accordingly, the results for the period ended 30 September 2020 have been prepared on a going concern basis.

  1. Accounting policies

NatWest Group’s principal accounting policies are as set out on pages 208 to 212 of the NatWest Group plc’s 2019 Annual Report and Accounts and are unchanged other than as presented below.

Accounting policy changes effective 1 January 2020

Amendments to IFRS 3 Business Combinations (IFRS 3) - Changes to the definition of a business

The IASB amended IFRS 3 to provide additional guidance on the definition of a business. The amendment aims to help entities when determining whether a transaction should be accounted for as a business combination or as an asset acquisition. The amendments are in line with current accounting policy and therefore did not affect the financial statements.

Definition of material – Amendments to IAS 1 – Presentation of Financial Statements (IAS 1) and IAS 8 -

Accounting Policies, Changes in Accounting Estimates and Errors (IAS 8)

The IASB clarified the definition of ‘material’ and aligned the definition of material used in the Conceptual Framework and in other IFRS standards. The amendments clarify that materiality will depend on the nature or magnitude of information. Under the amended definition of materiality, an entity will need to assess whether the information, either individually or in combination with other information, is material in the context of the financial statements. A misstatement of information is material if it could reasonably be expected to influence decisions made by the primary users. NatWest Group’s definition and application of materiality is in line with the definition in the amendments.

Interest Rate Benchmark Reform (IBOR reform) Phase 1 amendments to IFRS 9 and IAS 39

The IASB issued 'Interest Rate Benchmark Reform (Amendments to IFRS 9, IAS 39 and IFRS 7)' as a first reaction to the potential effects the IBOR reform could have on financial reporting. The amendments focused on hedge accounting and allow hedge relationships affected by the IBOR reform to be accounted for as continuing hedges. Amendments are effective for annual reporting periods beginning on or after 1 January 2020 with early application permitted. NatWest Group early adopted these amendments for the annual period ending on 31 December 2019.

Interest Rate Benchmark Reform (IBOR reform) Phase 2 amendments to IFRS 9, IAS 39, IFRS 7, IFRS 4 and IFRS 16

Phase 2 of the IASB’s IBOR project addresses the wider accounting issues arising from the IBOR reform. This was published in August 2020 and is awaiting endorsement. The amendments are effective for annual reporting periods beginning on or after 1 January 2021 with early application permitted. NatWest Group intends to early adopt Phase 2 of the standard once endorsed. NatWest Group’s IBOR transition program remains on-track and key milestones have been met. Conversion from LIBOR to alternative risk-free rates (RFRs) is expected to increase as RFR-based products become more widely available and key market-driven conversion events occur.

Amendment to IFRS effective 1 June 2020

Covid-19 amendments on lease modifications – Amendments to IFRS 16 – Leases (IFRS 16)

The IASB published 'amendments to IFRS 16 covering Covid-19-Related Rent Concessions’. These provide lessees with an exemption from assessing whether a Covid-19 related rent concession is a lease modification. The amendment is effective for annual reporting periods beginning on or after 1 June 2020. The effect of the amendment on NatWest Group’s financial statements is immaterial and will be adopted from 1 January 2021.

Critical accounting policies and key sources of estimation uncertainty

The judgements and assumptions that are considered to be the most important to the portrayal of NatWest Group’s financial condition are those relating to goodwill, provisions for liabilities and charges, deferred tax, loan impairment provisions and fair value of financial instruments. These critical accounting policies and judgements are described on page 212 of the NatWest Group plc’s 2019 Annual Report and Accounts. Estimation uncertainty has been affected by the Covid-19 pandemic during the first three quarters of 2020. Management’s consideration of this source of uncertainty is outlined in the relevant sections of this Interim Management Statement, including the ECL estimate for the period in the Capital and Risk Management section contained in the NatWest Group Interim Results 2020.

Notes

  1. Accounting policies continued

Information used for significant estimates

The Covid-19 pandemic has continued to cause significant economic and social disruption during the quarter ended 30 September 2020. Key financial estimates are based on a range of anticipated future economic conditions described by internally developed scenarios. Measurement of goodwill, deferred tax and expected credit losses are highly sensitive to reasonably possible changes in those anticipated conditions. Other reasonably possible assumptions about the future include a prolonged financial effect of the Covid-19 pandemic on the economy of the UK and other countries. Changes in judgements and assumptions could result in a material adjustment to those estimates in the next reporting periods, including impairment of goodwill (refer to the NatWest Group plc risk factors in the 2019 Annual Report and Accounts and the summary risk factors contained in the Q1 2020 IMS and the Interim Results 2020).

Goodwill

Goodwill remains recoverable: key assumptions and sensitivities around these assumptions are materially consistent with those disclosed in the NatWest Group Interim Results 2020.

Tax credit

The lower than anticipated tax credit by applying the standard UK statutory tax rate of 19%, is attributable to a decrease in the carrying value of deferred tax assets in respect of losses, no recognition of deferred tax in the period in respect of some current year tax losses and the banking surcharge. This is offset to some extent by the UK Government decision to reverse the previously enacted reduction in the UK tax rate change. 

  1. Litigation, investigations and reviews

NatWest Group's Interim Results 2020, issued on 31 July 2020, included disclosures about NatWest Group's litigation, investigations and reviews in Note 14. Set out below are the material developments in those matters since the Interim Results 2020 were published.

Litigation

Residential mortgage-backed securities litigation in the US

In September 2020, NWMSI settled residential mortgage-backed securities (RMBS) claims by the Federal Home Loan Bank of Seattle. The settlement amount, which has been paid, was covered by an existing provision.

In September 2020, a complaint was served on NWMSI by the State of New Mexico, which claims, in a case pending in state court in New Mexico, that certain New Mexico state agencies suffered US$119 million in damages resulting from misrepresentations concerning RMBS they purchased from NWMSI and six other banks primarily from 2005-2007. 

London Interbank Offered Rate (LIBOR) and other rates litigation

On 18 August 2020, a complaint was filed in the United States District Court for the Northern District of California by several United States consumer borrowers against the USD ICE LIBOR panel banks and their affiliates, alleging that the normal process of setting USD ICE LIBOR amounts to illegal price-fixing, and also that banks in the United States have illegally agreed to use LIBOR as a component of price in variable consumer loans. The NatWest Group defendants are NatWest Group plc, NWM Plc, NWMSI and NWB Plc. The plaintiffs seek damages and to prevent the enforcement of LIBOR-based instruments.

EUA trading litigation

Following judgment against NWM Plc in March 2020, the High Court on 2 October 2020 quantified damages against NWM Plc at £45 million plus interest and costs, and permitted it to appeal to the Court of Appeal.

Investigations and reviews

US investigations relating to fixed-income securities

In September 2020, the NatWest Markets business reached a settlement in principle, subject to documentation, with the State of Maryland concerning its investigation of the issuance and underwriting of RMBS. The amount of the tentative settlement, which will be paid by RBS Financial Products Inc., is covered by an existing provision.

  1. Post balance sheet events

Other than as disclosed there have been no other significant events between 30 September 2020 and the date of approval of these accounts which would require a change to or additional disclosure in the condensed consolidated financial statements.

Additional information

Presentation of information

‘Parent company’ refers to NatWest Group plc and ‘NatWest Group’ refers to NatWest Group plc and its subsidiary and associated undertakings. The term ‘NWH Group’ refers to NatWest Holdings Limited (‘NWH’) and its subsidiary and associated undertakings.  The term ‘NWM Group’ refers to NatWest Markets Plc (‘NWM Plc’) and its subsidiary and associated undertakings.  The term ‘NWM N.V.’ refers to NatWest Markets N.V. The term ‘NWMSI’ refers to NatWest Markets Securities, Inc. The term ‘RBS plc’ refers to The Royal Bank of Scotland plc.  The term ‘NWB Plc’ refers to National Westminster Bank Plc.  The term ‘UBI DAC’ refers to Ulster Bank Ireland DAC.  The term ‘RBSI Limited’ refers to The Royal Bank of Scotland International Limited.

UK Personal Banking was renamed Retail Banking, with effect from 16 September 2020.

NatWest Group publishes its financial statements in pounds sterling (‘£’ or ‘sterling’). The abbreviations ‘£m’ and ‘£bn’ represent millions and thousands of millions of pounds sterling, respectively, and references to ‘pence’ represent pence in the United Kingdom (‘UK’). Reference to ‘dollars’ or ‘$’ are to United States of America (‘US’) dollars. The abbreviations ‘$m’ and ‘$bn’ represent millions and thousands of millions of dollars, respectively, and references to ‘cents’ represent cents in the US. The abbreviation ‘€’ represents the ‘euro’, and the abbreviations ‘€m’ and ‘€bn’ represent millions and thousands of millions of euros, respectively.

Statutory results

Financial information contained in this document does not constitute statutory accounts within the meaning of section 434 of the Companies Act 2006 (‘the Act’). The statutory accounts for the year ended 31 December 2019 have been filed with the Registrar of Companies. The report of the auditor on those statutory accounts was unqualified, did not draw attention to any matters by way of emphasis and did not contain a statement under section 498(2) or (3) of the Act.

Contacts

Available on www.natwestgroup.com/results

Q3 2020 Interim Management Statement and slides.

A financial supplement containing income statement, balance sheet and segment performance for the quarter ended 30 September 2020.

NatWest Group and NWH Group Pillar 3 supplements.

Forward looking statements

This document contains forward-looking statements within the meaning of the United States Private Securities Litigation Reform Act of 1995, such as statements that include, without limitation, the words ‘expect’, ‘estimate’, ‘project’, ‘anticipate’, ‘commit’, ‘believe’, ‘should’, ‘intend’, ‘plan’, ‘could’, ‘probability’, ‘risk’, ‘Value-at-Risk (VaR)’, ‘target’, ‘goal’, ‘objective’, ‘may’, ‘endeavour’, ‘outlook’, ‘optimistic’, ‘prospects’ and similar expressions or variations on these expressions. These statements concern or may affect future matters, such as NatWest Group's future economic results, business plans and strategies. In particular, this document may include forward-looking statements relating to NatWest Group plc in respect of, but not limited to: its regulatory capital position and related requirements, its financial position, profitability and financial performance (including financial, capital and operational targets), its access to adequate sources of liquidity and funding, increasing competition from new incumbents and disruptive technologies, its exposure to third party risks, its ongoing compliance with the UK ring-fencing regime and ensuring operational continuity in resolution, its impairment losses and credit exposures under certain specified scenarios, substantial regulation and oversight, ongoing legal, regulatory and governmental actions and investigations, the transition of LIBOR and IBOR rates to alternative risk free rates and NatWest Group’s exposure to economic and political risks (including with respect to terms surrounding Brexit and climate change), operational risk, conduct risk, cyber and IT risk, key person risk and credit rating risk. Forward-looking statements are subject to a number of risks and uncertainties that might cause actual results and performance to differ materially from any expected future results or performance expressed or implied by the forward-looking statements. Factors that could cause or contribute to differences in current expectations include, but are not limited to, the final number of PPI claims and their amounts, the level and extent of future impairments and write-downs (including with respect to goodwill), legislative, political, fiscal and regulatory developments, accounting standards, competitive conditions, technological developments, interest and exchange rate fluctuations, general economic and political conditions and the uncertainty surrounding the Covid-19 pandemic and its impact on NatWest Group. These and other factors, risks and uncertainties that may impact any forward-looking statement or NatWest Group plc's actual results are discussed in NatWest Group plc's UK 2019 Annual Report and Accounts (ARA), NatWest Group plc’s Interim Results for Q1 2020 and NatWest Group plc’s Interim Results for H1 2020 and materials filed with, or furnished to, the US Securities and Exchange Commission, including, but not limited to, NatWest Group plc's most recent Annual Report on Form 20-F and Reports on Form 6-K. The forward-looking statements contained in this document speak only as of the date of this document and NatWest Group plc does not assume or undertake any obligation or responsibility to update any of the forward-looking statements contained in this document, whether as a result of new information, future events or otherwise, except to the extent legally required.

Legal Entity Identifier: 2138005O9XJIJN4JPN90

Appendix

Non-IFRS financial measures

As described in Note 1, NatWest Group prepares its financial statements in accordance with IFRS as issued by the IASB which constitutes a body of generally accepted accounting principles (GAAP). This document contains a number of adjusted or alternative performance measures, also known as non-GAAP or non-IFRS performance measures. These measures are adjusted for certain items which management believe are not representative of the underlying performance of the business and which distort period-on-period comparison. These non-IFRS measures are not measures within the scope of IFRS and are not a substitute for IFRS measures. These measures include:

Non-IFRS financial measures

Performance metrics not defined under IFRS(1) 

  1. Return on tangible equity

  2. Return on tangible equity continued

  3. Operating expenses analysis

Notes:

On a statutory, or GAAP basis, strategic costs are included within staff costs, premises and equipment, depreciation and amortisation, impairment of other intangible assets and other administrative expenses. Strategic costs relate to restructuring provisions, related costs and projects that are transformational in nature.

On a statutory, or GAAP basis, litigation and conduct costs are included within other administrative expenses.

  1. Cost:income ratio

  2. Net interest margin

  3. Loan:deposit ratio

Q3 2020 operating profit before tax of £355 million and an attributable profit to ordinary shareholders of £61 million including a £324 million loss on redemption of own debt.
In comparison to Q3 2019, across the retail and commercial businesses income decreased by 12.1%. Within NatWest Markets (NWM), the level of primary issuance and market activity eased in Q3 2020, compared to the first half of the year.
Bank net interest margin (NIM) of 1.65% was 2 basis points lower than Q2 2020 principally reflecting reduced structural hedge income as a result of lower swap rates and the contraction of the yield curve. Mortgage front book new business and switcher completion margins were approximately 140 basis points, broadly in line with the overall book margin.
Strategic costs of £223 million in Q3 2020 include £90 million redundancy costs, a £34 million charge related to technology spend and a £21 million property charge.
Other expenses, excluding operating lease depreciation (OLD), were £152 million lower than Q3 2019, with a £193 million cost reduction achieved for the year to date. We remain on track to achieve our £250 million target for full year 2020.
Net impairment losses of £254 million in Q3 2020, or 28 basis points of gross customer loans, resulted in an expected credit loss (ECL) coverage ratio of 1.72%.
Robust balance sheet with strong capital and liquidity levels
Robust balance sheet with strong capital and liquidity levels
CET1 ratio of 18.2% was 100 basis points higher than Q2 2020 mainly reflecting a £7.6 billion reduction in RWAs, principally in NatWest Markets. Excluding IFRS 9 transitional relief, the CET1 ratio was 17.2%.
The liquidity coverage ratio (LCR) remains strong at 157%, representing £61.8 billion headroom above 100%, which includes the impact of a £5.0 billion term funding scheme (TFS) repayment within the quarter.
Across the retail and commercial businesses net lending increased by £0.4 billion during Q3 2020, as £2.9 billion drawdowns against UK Government lending initiatives and £2.4 billion related to mortgages was partially offset by net revolving credit facility (RCF) repayments of £3.1 billion and lower lending across Large Corporate & Institutions and Specialised business.
Customer deposits of £418.4 billion increased by £10.1 billion during Q3 2020, with retail and commercial balances £6.6 billion higher as consumer spending continued to be impacted by government restrictions and customers retained liquidity.
Outlook(1)
We retain the outlook guidance provided in the 2020 Interim Results with the exception of the following updates, noting the continued significant economic uncertainty.
We believe the full year impairment charge is likely to be at the lower end of the £3.5-4.5 billion range following the limited level of defaults across lending portfolios and associated ECL stage migration within the third quarter.
We now expect NatWest Group RWAs to be below our previously guided range of £185-195 billion at the end of 2020 following the relatively low level of procyclical inflation experienced to date, with previously expected uplifts delayed to 2021, whilst also now targeting NatWest Markets RWAs of around £30 billion by the end of 2020.
Note:
The guidance, targets, expectations and trends discussed in this section represent management’s current expectations and are subject to change, including as a result of the factors described in the NatWest Group plc “Risk Factors” as described on pages 108-109 of its Interim Results 2020, pages 29-31 of its Q1 2020 IMS and pages 281-295 of its 2019 Annual Report & Accounts. These statements constitute forward-looking statements. Refer to Forward-looking statements in this announcement.
Nine months ended Nine months ended Quarter ended Quarter ended Quarter ended
30 September 30 September 30 September 30 June 30 September
Performance key metrics and ratios 2020 2019 2020 2020 2019
Profit before impairment losses £2,697m £3,222m £609m £767m £205m
Operating (loss)/profit before tax (£415m) £2,686m £355m (£1,289m) (£8m)
(Loss)/profit attributable to ordinary shareholders (£644m) £1,723m £61m (£993m) (£315m)
Bank net interest margin
 (NatWest Group NIM excluding NWM) (1) 1.73% 2.02% 1.65% 1.67% 1.97%
Bank average interest earning assets
  (NatWest Group excluding NWM) (1) £449bn £410bn £468bn £458bn £416bn
Cost:income ratio (1) 66.9% 67.5% 74.5% 70.9% 92.9%
Loan impairment rate (1) 115bps 22bps 28bps 229bps 26bps
Earnings per share
  - basic (5.3p) 14.3p 0.5p (8.2p) (2.6p)
  - basic fully diluted (5.3p) 14.2p 0.5p (8.2p) (2.6p)
Return on tangible equity (1) (2.7%) 6.8% 0.8% (12.4%) (3.8%)
Average tangible equity £32bn £34bn £32bn £32bn £33bn
Average number of ordinary shares
  outstanding during the period (millions)
  - basic 12,090 12,064 12,110 12,085 12,075
  - fully diluted (2) 12,112 12,099 12,133 12,107 12,106
30 September 30 June 31 December
Balance sheet key metrics and ratios 2020 2020 2019
Total assets £791.6bn £806.9bn £723.0bn
Funded assets (1) £627.3bn £623.5bn £573.0bn
Loans to customers - amortised cost £353.7bn £352.3bn £326.9bn
Impairment provisions £6.1bn £6.1bn £3.7bn
Customer deposits £418.4bn £408.3bn £369.2bn
Liquidity coverage ratio (LCR) 157% 166% 152%
Liquidity portfolio £243bn £243bn £199bn
Net stable funding ratio (NSFR) (3) 147% 144% 141%
Loan:deposit ratio (1) 85% 86% 89%
Total wholesale funding £75bn £86bn £75bn
Short-term wholesale funding £25bn £22bn £19bn
Common Equity Tier (CET1) ratio (4) 18.2% 17.2% 16.2%
Total capital ratio 23.7% 22.5% 21.2%
Pro forma CET1 ratio, pre dividend accrual (5) 18.2% 17.2% 17.0%
Risk-weighted assets (RWAs) £173.9bn £181.5bn £179.2bn
CRR leverage ratio 5.2% 5.1% 5.1%
UK leverage ratio 6.2% 6.0% 5.8%
Tangible net asset value (TNAV) per ordinary share 265p 264p 268p
Tangible net asset value (TNAV) per ordinary share - fully diluted (1,2) 264p 263p 267p
Tangible equity £32,093m £32,006m £32,371m
Number of ordinary shares in issue (millions) 12,127 12,125 12,094
Number of ordinary shares in issue (millions) - fully diluted (2,6) 12,149 12,147 12,138
Nine months ended Nine months ended Quarter ended Quarter ended Quarter ended
30 September 30 September 30 September 30 June 30 September
2020 2019 2020 2020 2019
£m  £m  £m  £m  £m 
Net interest income 5,778 6,010 1,926 1,910 2,006
Own credit adjustments 19 (58) (34) (102) (12)
Other non-interest income 2,464 4,068 531 868 909
Non-interest income 2,483 4,010 497 766 897
Total income 8,261 10,020 2,423 2,676 2,903
Litigation and conduct costs 81 (810) (8) 85 (750)
Strategic costs (687) (844) (223) (333) (215)
Other expenses (4,958) (5,144) (1,583) (1,661) (1,733)
Operating expenses (5,564) (6,798) (1,814) (1,909) (2,698)
Profit before impairment losses 2,697 3,222 609 767 205
Impairment losses (3,112) (536) (254) (2,056) (213)
Operating (loss)/profit before tax (415) 2,686 355 (1,289) (8)
Tax credit/(charge) 1 (395) (207) 396 (201)
(Loss)/profit for the period (414) 2,291 148 (893) (209)
Attributable to:
Ordinary shareholders (644) 1,723 61 (993) (315)
Preference shareholders 21 30 5 8 10
Paid-in equity holders 272 277 80 95 95
Non-controlling interests (63) 261 2 (3) 1
Notable items within total income
Alawwal bank merger gain in NatWest Markets - 444 - - -
FX recycling (loss)/gain in Central items & other (39) 290 64 (39) -
Legacy liability release in Central items & other - 256 - - -
Loss on redemption of own debt (324) - (324) - -
Liquidity Asset Bond sale gain/(loss) 111 (8) 1 17 (19)
IFRS volatility in Central items & other 38 (34) 49 55 (51)
NatWest Markets asset disposals/strategic risk reduction (75) (35) (12) (63) (8)
Share of losses under equity accounting for
    Business Growth Fund (28) - (43) (1) -
Quarter ended Quarter ended Quarter ended As at As at As at
30 September 30 June 30 September 30 September 30 June 31 December
2020 2020 2019 2020 2020 2019
£m £m £m £bn £bn £bn
Total income (1) 1,022 1,035 1,224 Net loans to customers -
Operating expenses (1) (647) (546) (1,601)    amortised cost 166.7 164.5 158.9
Impairment losses (70) (360) (131) Customer deposits (1) 164.9 161.0 150.3
Operating profit/(loss) 305 129 (508) RWAs 36.3 36.7 37.8
Return on equity 15.3% 5.7% (26.8%)
Net interest margin 2.05% 2.18% 2.44%
Cost:income ratio 63.3% 52.8% 130.8%
Loan impairment rate 17bps 87bps 34bps
Retail Banking customer activity levels in Q3 2020 improved significantly compared with Q2 2020 with debit and credit card spend levels 30% and 43% higher respectively and mortgage applications increased by 91%. In the nine months ended 30 September 2020, Retail Banking helped approximately 250,000 customers with an initial mortgage repayment holiday and as at Q3 2020 had 37,000 active mortgage repayment holidays, representing 3% of the book by volume. Additionally, Retail Banking had approximately 40,000, or 4%, of personal loan customers on active repayment holidays as at Q3 2020. Retail Banking customer activity levels in Q3 2020 improved significantly compared with Q2 2020 with debit and credit card spend levels 30% and 43% higher respectively and mortgage applications increased by 91%. In the nine months ended 30 September 2020, Retail Banking helped approximately 250,000 customers with an initial mortgage repayment holiday and as at Q3 2020 had 37,000 active mortgage repayment holidays, representing 3% of the book by volume. Additionally, Retail Banking had approximately 40,000, or 4%, of personal loan customers on active repayment holidays as at Q3 2020.
Total income decreased by £202 million, or 16.5%, in comparison to Q3 2019 due to lower fee income on overdrafts, lower deposit returns, mortgage margin dilution and lower international spend related fee income, partially offset by strong balance growth in mortgages and customer deposits. Total income decreased by £13 million compared with Q2 2020, reflecting a 13 basis point reduction in net interest margin largely due to the deferred impact of the lower yield curve on deposit margins. Mortgage book margin stabilised in Q3 2020 as front book new business and switcher completion margins were approximately 140 basis points, broadly in line with the overall book margin. In Q3 2020, application margins were around 160 basis points as spreads in the market continued to widen.
Excluding strategic, litigation and conduct costs, operating expenses decreased by £49 million, or 8.0%, compared with Q3 2019, predominantly reflecting a reduction in staff costs associated with a 10.3% reduction in headcount.
Impairment losses of £70 million in Q3 2020 primarily reflect stage three default charges driven by personal advances.
Net loans to customers increased by £2.2 billion compared with Q2 2020. Gross new mortgage lending was £6.7 billion in Q3 2020, with market flow share of approximately 11% and strong retention supporting a stock share of approximately 10.6%. Unsecured balances remained stable in Q3 2020, compared with a reduction of £0.8 billion in Q2 2020.
Customer deposits increased by £3.9 billion in Q3 2020, compared with an £8.2 billion increase in Q2 2020, predominantly driven by increasing current account balances, however growth slowed in Q3 2020 as customer spend levels increased towards pre-Covid-19 levels.
Quarter ended Quarter ended Quarter ended As at As at As at
30 September 30 June 30 September 30 September 30 June 31 December
2020 2020 2019 2020 2020 2019
€m €m €m €bn €bn €bn
Total income 145 135 161 Net loans to customers -
Operating expenses (138) (140) (146)    amortised cost 20.2 20.5 21.4
Impairment (losses)/ Customer deposits 21.6 22.0 21.7
   releases (6) (246) 19 RWAs 13.3 14.1 15.3
Operating profit/(loss) 1 (251) 34
Return on equity 0.2% (45.5%) 5.8%
Net interest margin 1.47% 1.49% 1.54%
Cost:income ratio 95.2% 103.7% 90.7%
Loan impairment rate 11bps 460bps (34)bps

| Note:
Ratios have been presented on a Euro basis. Comparatives have been restated. | Note:
Ratios have been presented on a Euro basis. Comparatives have been restated. |
| --- | --- |
| | |
| Our strategy to grow our Ulster Bank business in the Republic of Ireland organically and safely remains unchanged. We continue to evaluate the impact of Covid-19 and the challenges to the economy and we are reviewing our strategy appropriately and responsibly in light of these events. | Our strategy to grow our Ulster Bank business in the Republic of Ireland organically and safely remains unchanged. We continue to evaluate the impact of Covid-19 and the challenges to the economy and we are reviewing our strategy appropriately and responsibly in light of these events. |
| | |
| In the event of any changes being made to our strategy, these would be undertaken with full consideration of any impact on customers, colleagues and shareholders in the first instance. Our priority now is to continue to remain focused on supporting our colleagues in serving our customers in these difficult times.
| In the event of any changes being made to our strategy, these would be undertaken with full consideration of any impact on customers, colleagues and shareholders in the first instance. Our priority now is to continue to remain focused on supporting our colleagues in serving our customers in these difficult times.
|
| As at Q3 2020, Ulster Bank RoI had approved over 17,000 payment breaks and, of those who have rolled off their initial payment break, approximately 46% have opted for a second payment break, representing around 8% of the lending book by value. | As at Q3 2020, Ulster Bank RoI had approved over 17,000 payment breaks and, of those who have rolled off their initial payment break, approximately 46% have opted for a second payment break, representing around 8% of the lending book by value. |
| | |
| ● | Total income decreased by €16 million, or 9.9%, compared with Q3 2019 primarily due to lower lending income, reduced transaction volumes and fee income resulting from the impact of Covid-19. Total income increased by €10 million in comparison to Q2 2020, reflecting higher fee income from a return to more normalised transaction levels. Net interest margin decreased by 2 basis points in comparison to Q2 2020 reflecting the continued impact of negative rates on increased liquid assets. |
| ● | Impairment losses were €6 million in Q3 2020, with payment breaks in part mitigating the full impact of credit losses attributable to the Covid-19 pandemic. |
| ● | Net loans to customers decreased by €0.3 billion compared with Q2 2020 as repayments continued to exceed gross new lending, combined with a further derecognition of the non-performing loan (NPL) sale agreed in 2019. Gross new lending of €0.4 billion was broadly in line with Q2 2020. |
| ● | Customer deposits decreased by €0.4 billion in comparison to Q2 2020 mainly due to the introduction of negative rates on certain commercial deposit categories. |
| ● | RWAs decreased by €0.8 billion in comparison to Q2 2020 reflecting the €0.2 billion impact of the NPL sale derecognition, lower volumes and improved credit metrics.
|

Quarter ended Quarter ended Quarter ended As at As at As at
30 September 30 June 30 September 30 September 30 June 31 December
2020 2020 2019 2020 2020 2019
£m £m £m £bn £bn £bn
Total income 1,004 995 1,077 Net loans to customers -
Operating expenses (553) (611) (638)    amortised cost 110.0 112.0 101.2
Impairment losses (127) (1,355) (108) Customer deposits 161.3 159.6 135.0
Operating profit/(loss) 324 (971) 331 RWAs 76.5 78.3 72.5
Return on equity 9.2% (32.5%) 8.4%
Net interest margin 1.65% 1.70% 1.90%
Cost:income ratio 53.4% 59.9% 57.9%
Loan impairment rate 45bps 472bps 42bps
Commercial Banking continues to support customers through a comprehensive package of initiatives including participation in the UK Government’s financial support schemes. As at Q3 2020, £7.9 billion BBLS, £3.7 billion CBILS and £1.2 billion CLBILS had been approved. Since 22 March 2020 Commercial Banking provided payment holidays on over 72,000 customer accounts and as at Q3 2020 had active payment holidays on c.55,000 customer accounts, representing c.8% of the lending book by value. Commercial Banking continues to support customers through a comprehensive package of initiatives including participation in the UK Government’s financial support schemes. As at Q3 2020, £7.9 billion BBLS, £3.7 billion CBILS and £1.2 billion CLBILS had been approved. Since 22 March 2020 Commercial Banking provided payment holidays on over 72,000 customer accounts and as at Q3 2020 had active payment holidays on c.55,000 customer accounts, representing c.8% of the lending book by value.
Total income decreased by £73 million, or 6.8%, compared with Q3 2019 as the continued contraction of the yield curve and lower business activity was partially offset by increased lending volumes. Net interest margin decreased by 5 basis points in comparison to Q2 2020 as a result of lower deposit funding benefits.
Other expenses, excluding OLD, were £36 million, or 6.8%, lower than Q3 2019 mainly due to a reduction in back office operations costs and a 3.0% reduction in headcount.
Impairment losses of £127 million in Q3 2020 primarily reflect stage one and two movements related to the expected deterioration in the economic environment, with total stage three charges of £53 million, including a small number of single name charges.
Net loans to customers decreased by £2.0 billion compared with Q2 2020 as £3.1 billion net RCF repayments and lower lending across Large Corporate & Institutions and Specialised business lending more than offset drawdowns against UK Government lending schemes, including £1.7 billion related to BBLS, £0.8 billion related to CBILS and £0.4 billion related to CLBILS. RCF utilisation decreased to c.26% of committed facilities, broadly in line with pre-Covid-19 levels.
Customer deposits increased by £1.7 billion compared with Q2 2020 as customers continued to retain liquidity.
RWAs decreased by £1.8 billion compared with Q2 2020 as lower lending volumes and a c.£1.5 billion reduction reflecting the CRR Covid-19 amendment to accelerate the planned changes to the SME supporting factor and the introduction of an Infrastructure supporting factor,  partially offset by risk parameter changes.
Quarter ended Quarter ended Quarter ended As at As at As at
30 September 30 June 30 September 30 September 30 June 31 December
2020 2020 2019 2020 2020 2019
£m £m £m £bn £bn £bn
Total income 187 191 198 Net loans to customers -
Operating expenses (112) (129) (119)    amortised cost 16.5 16.0 15.5
Impairment Customer deposits 30.3 29.8 28.4
   (losses)/releases (18) (27) 2 RWAs 10.6 10.4 10.1
Operating profit 57 35 81 Assets Under Management
Return on equity 11.2% 6.6% 16.8%    (AUMs) 27.3 27.1 23.2
Net interest margin 1.99% 2.14% 2.35% Assets Under Administration
Cost:income ratio 59.9% 67.5% 60.1%    (AUAs) (1) 2.8 2.7 7.2
Loan impairment rate 43bps 67bps (5)bps Total Assets Under
   Management and
   Administration (AUMA) 30.1 29.8 30.4
Notes: Notes:
Private Banking manages assets under administration portfolios on behalf of Retail Banking and RBSI and receives a management fee in respect of providing this service.
Comparisons with prior periods are impacted by the transfer of the Private Client Advice business from Retail Banking from 1 January 2020. The net impact on Q3 2019 operating profit would have been to increase total income by £11 million and operating expenses by £2 million. The net impact on the Q3 2019 balance sheet would have been to increase customer deposits by £0.2 billion. AUMs would have been £4.5 billion higher, with a corresponding decrease in AUAs. Variances in the commentary below have been adjusted for the impact of this transfer.
Private Banking manages assets under administration portfolios on behalf of Retail Banking and RBSI and receives a management fee in respect of providing this service.
Comparisons with prior periods are impacted by the transfer of the Private Client Advice business from Retail Banking from 1 January 2020. The net impact on Q3 2019 operating profit would have been to increase total income by £11 million and operating expenses by £2 million. The net impact on the Q3 2019 balance sheet would have been to increase customer deposits by £0.2 billion. AUMs would have been £4.5 billion higher, with a corresponding decrease in AUAs. Variances in the commentary below have been adjusted for the impact of this transfer.
Private Banking remains committed to supporting clients through a range of initiatives, including the provision of mortgage and loan repayment breaks and via participation in UK Government lending initiatives, with c.£0.3 billion approved as at Q3 2020.
Private Banking remains committed to supporting clients through a range of initiatives, including the provision of mortgage and loan repayment breaks and via participation in UK Government lending initiatives, with c.£0.3 billion approved as at Q3 2020.
Total income was £22 million, or 10.5%, lower than Q3 2019 mainly reflecting lower deposit funding benefits, a reduction in fee income and one-off benefits related to hedging income gains in Q3 2019, partially offset by balance sheet growth. Net interest margin decreased by 15 basis points in comparison to Q2 2020 primarily due to lower deposit funding benefits.
Impairment losses of £18 million largely reflected stage one and two charges.
Net loans to customers increased by £0.5 billion in comparison to Q2 2020 reflecting mortgage growth and drawdowns against UK Government lending schemes.
Total AUMAs overseen by Private Banking increased by £0.3 billion compared with Q2 2020 reflecting positive investment performance.
Quarter ended Quarter ended Quarter ended As at As at As at
30 September 30 June 30 September 30 September 30 June 31 December
2020 2020 2019 2020 2020 2019
£m £m £m £bn £bn £bn
Total income 112 115 150 Net loans to customers -
Operating expenses (53) (65) (62)    amortised cost 12.8 12.7 14.1
Impairment losses (34) (31) - Customer deposits 30.4 29.5 30.1
Operating profit 25 19 88 RWAs 7.0 6.8 6.5
Return on equity 6.4% 4.3% 26.0%
Net interest margin 1.07% 1.15% 1.55%
Cost:income ratio 47.3% 56.5% 41.3%
Loan impairment rate 105bps 97bps -
As at Q3 2020, RBS International had 322 active mortgage repayment breaks, reflecting a mortgage value of £82 million, and is providing support for 566 business customers with working capital facilities, reflecting a value of £503 million, while continuing to suspend a range of fees and charges for its personal and business customers. As at Q3 2020, RBS International had 322 active mortgage repayment breaks, reflecting a mortgage value of £82 million, and is providing support for 566 business customers with working capital facilities, reflecting a value of £503 million, while continuing to suspend a range of fees and charges for its personal and business customers.
Total income decreased by £38 million, or 25.3%, compared with Q3 2019 primarily due to the impact of the interest rate reductions on deposit income and lower fee income reflecting the economic response to Covid-19. Net interest margin decreased by 8 basis points compared with Q2 2020 due to reduced funding benefits.
Excluding strategic, litigation and conduct costs, operating expenses decreased by £7 million, or 12.3%, compared with Q3 2019 mainly due to lower staff costs as a result of a 5.6% headcount reduction and lower project spend.
Impairment losses were £34 million higher than Q3 2019 due to revised economic scenarios, refreshed staging and maturity date analysis.
Customer deposits were £0.9 billion higher than Q2 2020 due to short term placements in the Institutional Banking Sector.
RWAs increased by £0.2 billion compared with Q2 2020 due to customer maturities and higher lending balances in the wholesale sector.
Quarter ended Quarter ended Quarter ended As at As at As at
30 September 30 June 30 September 30 September 30 June 31 December
2020 2020 2019 2020 2020 2019
£m £m £m £bn £bn £bn
Total income 234 273 150 Funded Assets 121.3 122.9 116.2
of which: RWAs 30.0 35.1 37.9
   - Income excluding
         asset disposals/strategic
         risk reduction and own
        credit adjustments 280 438 161
   - Asset disposals/strategic
       risk reduction (2) (12) (63) -
   - Own credit adjustments (34) (102) (11)
Operating expenses (302) (365) (348)
Impairment releases/(losses) 2 (45) 5
Operating (loss) (66) (137) (193)
Return on equity (4.7%) (7.1%) (8.7%)
Cost:income ratio 129.1% 133.7% 232.0%

| During Q3 2020 NatWest Markets made further progress on reshaping the business for the future, putting purpose at its core. The front office operating model was reorganised to increase focus on NatWest Group’s customers. A Capital Management Unit has also been established to safely manage capital reduction and optimisation. Further refinements to the product suite were also communicated, to focus resources on developing product capability in the areas that matter most to NatWest Group’s customers. This included exiting Distressed and Emerging Markets Credit trading and making changes to simplify the Rates business. In line with the strategy announced in February, NatWest Markets has continued to reduce RWAs, particularly within counterparty credit and market risk, and are now targeting RWAs of around £30 billion by the end of 2020.
| During Q3 2020 NatWest Markets made further progress on reshaping the business for the future, putting purpose at its core. The front office operating model was reorganised to increase focus on NatWest Group’s customers. A Capital Management Unit has also been established to safely manage capital reduction and optimisation. Further refinements to the product suite were also communicated, to focus resources on developing product capability in the areas that matter most to NatWest Group’s customers. This included exiting Distressed and Emerging Markets Credit trading and making changes to simplify the Rates business. In line with the strategy announced in February, NatWest Markets has continued to reduce RWAs, particularly within counterparty credit and market risk, and are now targeting RWAs of around £30 billion by the end of 2020.
|
| --- | --- |
| ● | Income excluding asset disposals/strategic risk reduction, OCA and notable items increased by £111 million, or 65.7%, in comparison to Q3 2019. Although market activity and the level of primary issuance eased in Q3 2020 compared to the first half of the year, income was significantly higher than Q3 2019 due to elevated hedging costs in the prior period. |
| ● | Excluding strategic, litigation and conduct costs, operating expenses decreased by £57 million, or 20.2%, in comparison to Q3 2019 reflecting continued reductions in line with the strategic announcement in February 2020. |
| ● | RWAs were £5.1 billion lower than Q2 2020 as counterparty credit risk decreased by £2.2 billion and market risk decreased by £2.2 billion due to capital optimisation actions. |

Quarter ended Quarter ended Quarter ended
30 September 30 June 30 September
2020 2020 2019
£m £m £m
Central items not allocated (285) (146) 162

| ● | A £285 million operating loss within central items not allocated in Q3 2020 principally reflects the day one loss on redemption of own debt of £324 million related to the repurchase of legacy instruments which will result in annual net interest savings of c.£74 million. Q3 2019 principally reflected a £162 million reimbursment under indemnification agreements relating to residential mortgage-backed securities.
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Nine months ended 30 September 2020 Nine months ended 30 September 2020 Nine months ended 30 September 2020 Nine months ended 30 September 2020 Nine months ended 30 September 2020 Nine months ended 30 September 2020 Nine months ended 30 September 2020 Nine months ended 30 September 2020
Retail Retail Ulster Commercial Private RBS NatWest Central items Total NatWest
Banking Bank RoI Banking Banking International Markets & other (1) Group
£m £m £m £m £m £m £m £m
Income statement
Net interest income 2,919 294 2,073 371 286 (55) (110) 5,778
Non-interest income 288 85 934 208 85 1,086 (222) 2,464
Own credit adjustments - - - - - 19 - 19
Total income 3,207 379 3,007 579 371 1,050 (332) 8,261
Direct expenses
  - staff costs (399) (150) (497) (137) (92) (434) (914) (2,623)
  - other costs (152) (65) (211) (61) (37) (131) (1,678) (2,335)
Indirect expenses (1,178) (139) (958) (149) (42) (229) 2,695 -
Strategic costs
  - direct (46) (9) (5) (4) (8) (187) (428) (687)
  - indirect (138) (10) (111) (10) (3) (24) 296 -
Litigation and conduct costs 191 1 8 (3) 3 (4) (115) 81
Operating expenses (1,722) (372) (1,774) (364) (179) (1,009) (144) (5,564)
Operating profit/(loss)before impairment (losses)/releases 1,485 7 1,233 215 192 41 (476) 2,697
Impairment (losses)/releases (727) (251) (1,917) (74) (80) (38) (25) (3,112)
Operating profit/(loss) 758 (244) (684) 141 112 3 (501) (415)
Additional information
Return on equity (2) 12.2% (16.6%) (8.7%) 9.2% 10.0% (0.8%) nm (2.7%)
Cost:income ratio (2) 53.7% 98.2% 57.4% 62.9% 48.2% 96.1% nm 66.9%
Total assets (£bn) 189.5 27.4 186.9 24.9 32.7 283.2 47.0 791.6
Funded assets (£bn) 189.5 27.4 186.9 24.9 32.7 121.3 44.6 627.3
Net loans to customers - amortised cost (£bn) 166.7 18.3 110.0 16.5 12.8 10.1 19.3 353.7
Loan impairment rate (2) 57bps 175bps 226bps 59bps 83bps nm nm 115bps
Impairment provisions (£bn) (1.9) (0.8) (3.0) (0.1) (0.1) (0.2) - (6.1)
Impairment provisions - stage 3 (£bn) (0.9) (0.5) (1.1) - - (0.2) - (2.7)
Customer deposits (£bn) 164.9 19.6 161.3 30.3 30.4 4.7 7.2 418.4
Risk-weighted assets (RWAs) (£bn) 36.3 12.1 76.5 10.6 7.0 30.0 1.4 173.9
RWA equivalent (RWAe) (£bn) 36.3 12.1 76.6 10.6 7.1 32.0 1.4 176.1
Employee numbers (FTEs - thousands) 16.6 2.8 9.6 2.1 1.7 2.8 26.0 61.6
Average interest earning assets (£bn) 179.8 26.2 160.8 23.3 31.3 38.4 nm 487.8
Net interest margin 2.17% 1.50% 1.72% 2.12% 1.22% (0.19%) nm 1.58%
Third party customer asset rate (3) 2.92% 2.29% 2.93% 2.59% 2.57% nm nm nm
Third party customer funding rate (3) (0.23%) (0.12%) (0.20%) (0.18%) (0.03%) nm nm nm
Nine months ended 30 September 2019 Nine months ended 30 September 2019 Nine months ended 30 September 2019 Nine months ended 30 September 2019 Nine months ended 30 September 2019 Nine months ended 30 September 2019 Nine months ended 30 September 2019 Nine months ended 30 September 2019
Retail Ulster Commercial Private RBS NatWest Central items Total NatWest
Banking Bank RoI Banking Banking International Markets  & other (1) Group
£m £m £m £m £m £m £m £m
Income statement
Net interest income 3,118 302 2,127 391 361 (184) (105) 6,010
Non-interest income 553 125 1,115 191 99 890 60 3,033
Own credit adjustments - 1 - - - (58) (1) (58)
Strategic disposals - - - - - 444 591 1,035
Total income 3,671 428 3,242 582 460 1,092 545 10,020
Direct expenses
  - staff costs (431) (156) (521) (122) (89) (508) (905) (2,732)
  - other costs (217) (70) (223) (52) (37) (128) (1,685) (2,412)
Indirect expenses (1,113) (134) (915) (145) (40) (246) 2,593 -
Strategic costs
  - direct (8) (12) (20) - (9) (104) (691) (844)
  - indirect (143) (19) (171) (30) (6) (37) 406 -
Litigation and conduct costs (918) (21) (50) (2) - (3) 184 (810)
Operating expenses (2,830) (412) (1,900) (351) (181) (1,026) (98) (6,798)
Operating profit/(loss) before impairment (losses)/releases 841 16 1,342 231 279 66 447 3,222
Impairment (losses)/releases (312) 38 (310) 5 3 41 (1) (536)
Operating profit/(loss) 529 54 1,032 236 282 107 446 2,686
Additional information
Return on equity (2) 7.8% 3.4% 8.7% 16.7% 28.5% (2.2%) nm 6.8%
Cost:income ratio (2) 77.1% 96.3% 57.2% 60.3% 39.3% 94.0% nm 67.5%
Total assets (£bn) 176.7 26.1 166.6 22.6 31.2 318.3 35.0 776.5
Funded assets (£bn) 176.7 26.0 166.6 22.6 31.2 142.7 34.9 600.7
Net loans to customers - amortised cost (£bn) 154.6 19.0 101.5 15.2 13.8 9.1 6.3 319.5
Loan impairment rate (2) 27bps (26)bps 40bps (4)bps (3)bps nm nm 22bps
Impairment provisions (£bn) (1.4) (0.8) (1.3) - - (0.2) (0.1) (3.8)
Impairment provisions - stage 3 (£bn) (0.8) (0.8) (1.0) - - (0.2) - (2.8)
Customer deposits (£bn) 147.9 18.8 135.7 28.2 29.1 3.3 6.7 369.7
Risk-weighted assets (RWAs) (£bn) 37.5 13.3 77.0 10.0 6.5 43.8 1.4 189.5
RWA equivalent (RWAe) (£bn) 38.4 13.6 78.1 10.0 6.6 48.9 1.7 197.3
Employee numbers (FTEs - thousands) 18.5 3.0 9.9 1.9 1.8 5.1 25.5 65.7
Average interest earning assets (£bn) 165.3 25.2 145.8 21.5 29.3 35.1 nm 445.1
Net interest margin 2.52% 1.60% 1.95% 2.44% 1.65% (0.70%) nm 1.81%
Third party customer asset rate (3) 3.27% 2.29% 3.37% 2.95% 2.93% nm nm nm
Third party customer funding rate (3) (0.37%) (0.15%) (0.35%) (0.44%) (0.14%) nm nm nm
Quarter ended 30 September 2020 Quarter ended 30 September 2020 Quarter ended 30 September 2020 Quarter ended 30 September 2020 Quarter ended 30 September 2020 Quarter ended 30 September 2020 Quarter ended 30 September 2020 Quarter ended 30 September 2020
Retail Retail Ulster Commercial Private RBS NatWest Central items Total NatWest
Banking Bank RoI Banking Banking International Markets & other (1) Group
£m £m £m £m £m £m £m £m
Income statement
Net interest income 937 100 703 120 85 (21) 2 1,926
Non-interest income 85 30 301 67 27 289 (268) 531
Own credit adjustments - - - - - (34) - (34)
Total income 1,022 130 1,004 187 112 234 (266) 2,423
Direct expenses
  - staff costs (131) (50) (156) (44) (27) (108) (311) (827)
  - other costs (49) (23) (71) (14) (10) (37) (552) (756)
Indirect expenses (380) (47) (300) (48) (13) (80) 868 -
Strategic costs
  - direct (45) (5) (3) (4) (5) (67) (94) (223)
  - indirect (35) (2) (38) - 2 (8) 81 -
Litigation and conduct costs (7) - 15 (2) - (2) (12) (8)
Operating expenses (647) (127) (553) (112) (53) (302) (20) (1,814)
Operating profit/(loss)before impairment (losses)/releases 375 3 451 75 59 (68) (286) 609
Impairment (losses)/releases (70) (8) (127) (18) (34) 2 1 (254)
Operating profit/(loss) 305 (5) 324 57 25 (66) (285) 355
Additional information
Return on equity (2) 15.3% (1.0%) 9.2% 11.2% 6.4% (4.7%) nm 0.8%
Cost:income ratio (2) 63.3% 97.7% 53.4% 59.9% 47.3% 129.1% nm 74.5%
Total assets (£bn) 189.5 27.4 186.9 24.9 32.7 283.2 47.0 791.6
Funded assets (£bn) 189.5 27.4 186.9 24.9 32.7 121.3 44.6 627.3
Net loans to customers - amortised cost (£bn) 166.7 18.3 110.0 16.5 12.8 10.1 19.3 353.7
Loan impairment rate (2) 17bps 17bps 45bps 43bps 105bps nm nm 28bps
Impairment provisions (£bn) (1.9) (0.8) (3.0) (0.1) (0.1) (0.2) - (6.1)
Impairment provisions - stage 3 (£bn) (0.9) (0.5) (1.1) - - (0.2) - (2.7)
Customer deposits (£bn) 164.9 19.6 161.3 30.3 30.4 4.7 7.2 418.4
Risk-weighted assets (RWAs) (£bn) 36.3 12.1 76.5 10.6 7.0 30.0 1.4 173.9
RWA equivalent (RWAe) (£bn) 36.3 12.1 76.6 10.6 7.1 32.0 1.4 176.1
Employee numbers (FTEs - thousands) 16.6 2.8 9.6 2.1 1.7 2.8 26.0 61.6
Average interest earning assets (£bn) 182.2 27.3 169.3 24.0 31.5 39.2 nm 507.3
Net interest margin 2.05% 1.46% 1.65% 1.99% 1.07% (0.21%) nm 1.51%
Third party customer asset rate (3) 2.82% 2.32% 2.73% 2.43% 2.41% nm nm nm
Third party customer funding rate (3) (0.13%) (0.11%) (0.03%) (0.02%) 0.03% nm nm nm
Quarter ended 30 June 2020 Quarter ended 30 June 2020 Quarter ended 30 June 2020 Quarter ended 30 June 2020 Quarter ended 30 June 2020 Quarter ended 30 June 2020 Quarter ended 30 June 2020 Quarter ended 30 June 2020
Retail Ulster Commercial Private RBS NatWest Central items Total NatWest
Banking Bank RoI Banking Banking International Markets  & other (1) Group
£m £m £m £m £m £m £m £m
Income statement
Net interest income 975 97 696 124 90 6 (78) 1,910
Non-interest income 60 23 299 67 25 369 25 868
Own credit adjustments - - - - - (102) - (102)
Total income 1,035 120 995 191 115 273 (53) 2,676
Direct expenses
  - staff costs (133) (52) (167) (46) (33) (159) (287) (877)
  - other costs (45) (18) (67) (23) (13) (37) (581) (784)
Indirect expenses (399) (46) (337) (54) (15) (75) 926 -
Strategic costs
  - direct (1) (3) - - (2) (86) (241) (333)
  - indirect (69) (4) (34) (5) (2) (8) 122 -
Litigation and conduct costs 101 1 (6) (1) - - (10) 85
Operating expenses (546) (122) (611) (129) (65) (365) (71) (1,909)
Operating profit/(loss) before impairment (losses)/releases 489 (2) 384 62 50 (92) (124) 767
Impairment (losses)/releases (360) (216) (1,355) (27) (31) (45) (22) (2,056)
Operating profit/(loss) 129 (218) (971) 35 19 (137) (146) (1,289)
Additional information
Return on equity (2) 5.7% (44.5%) (32.5%) 6.6% 4.3% (7.1%) nm (12.4%)
Cost:income ratio (2) 52.8% 101.7% 59.9% 67.5% 56.5% 133.7% nm 70.9%
Total assets (£bn) 187.1 27.6 186.0 23.9 31.5 303.8 47.0 806.9
Funded assets (£bn) 187.1 27.6 186.0 23.9 31.5 122.9 44.5 623.5
Net loans to customers - amortised cost (£bn) 164.5 18.7 112.0 16.0 12.7 11.4 17.0 352.3
Loan impairment rate (2) 87bps 441bps 472bps 67bps 97bps nm nm 229bps
Impairment provisions (£bn) (1.9) (0.9) (3.0) (0.1) - (0.2) - (6.1)
Impairment provisions - stage 3 (£bn) (0.9) (0.6) (1.2) - - (0.1) - (2.8)
Customer deposits (£bn) 161.0 20.0 159.6 29.8 29.5 5.5 2.9 408.3
Risk-weighted assets (RWAs) (£bn) 36.7 12.8 78.3 10.4 6.8 35.1 1.4 181.5
RWA equivalent (RWAe) (£bn) 36.7 12.8 78.4 10.4 6.9 37.2 1.5 183.9
Employee numbers (FTEs - thousands) 17.1 2.8 9.6 2.0 1.8 5.0 24.4 62.7
Average interest earning assets (£bn) 179.8 26.4 164.6 23.3 31.5 39.9 nm 497.4
Net interest margin 2.18% 1.48% 1.70% 2.14% 1.15% 0.06% nm 1.54%
Third party customer asset rate (3) 2.88% 2.27% 2.88% 2.53% 2.58% nm nm nm
Third party customer funding rate (3) (0.20%) (0.12%) (0.25%) (0.14%) (0.01%) nm nm nm
Quarter ended 30 September 2019 Quarter ended 30 September 2019 Quarter ended 30 September 2019 Quarter ended 30 September 2019 Quarter ended 30 September 2019 Quarter ended 30 September 2019 Quarter ended 30 September 2019 Quarter ended 30 September 2019
Retail Ulster Commercial Private RBS NatWest Central items Total NatWest
Banking Bank RoI Banking Banking International Markets & other (1) Group
£m £m £m £m £m £m £m £m
Income statement
Net interest income 1,034 102 703 130 119 (62) (20) 2,006
Non-interest income 190 43 374 68 31 223 (20) 909
Own credit adjustments - - - - - (11) (1) (12)
Total income 1,224 145 1,077 198 150 150 (41) 2,903
Direct expenses
  - staff costs (143) (52) (172) (40) (30) (159) (295) (891)
  - other costs (81) (22) (72) (17) (14) (42) (594) (842)
Indirect expenses (385) (44) (317) (49) (13) (81) 889 -
Strategic costs
  - direct (12) (3) 10 - (4) (55) (151) (215)
  - indirect (68) (9) (83) (13) (1) (7) 181 -
Litigation and conduct costs (912) (1) (4) - - (4) 171 (750)
Operating expenses (1,601) (131) (638) (119) (62) (348) 201 (2,698)
Operating profit/(loss) before impairment (losses)/releases (377) 14 439 79 88 (198) 160 205
Impairment (losses)/releases (131) 17 (108) 2 - 5 2 (213)
Operating profit/(loss) (508) 31 331 81 88 (193) 162 (8)
Additional information
Return on equity (2) (26.8%) 5.8% 8.4% 16.8% 26.0% (8.7%) nm (3.8%)
Cost:income ratio (2) 130.8% 90.3% 57.9% 60.1% 41.3% 232.0% nm 92.9%
Total assets (£bn) 176.7 26.1 166.6 22.6 31.2 318.3 35.0 776.5
Funded assets (£bn) 176.7 26.0 166.6 22.6 31.2 142.7 34.9 600.7
Net loans to customers - amortised cost (£bn) 154.6 19.0 101.5 15.2 13.8 9.1 6.3 319.5
Loan impairment rate (2) 34bps (34)bps 42bps (5)bps - nm nm 26bps
Impairment provisions (£bn) (1.4) (0.8) (1.3) - - (0.2) (0.1) (3.8)
Impairment provisions - stage 3 (£bn) (0.8) (0.8) (1.0) - - (0.2) - (2.8)
Customer deposits (£bn) 147.9 18.8 135.7 28.2 29.1 3.3 6.7 369.7
Risk-weighted assets (RWAs) (£bn) 37.5 13.3 77.0 10.0 6.5 43.8 1.4 189.5
RWA equivalent (RWAes) (£bn) 38.4 13.6 78.1 10.0 6.6 48.9 1.7 197.3
Employee numbers (FTEs - thousands) 18.5 3.0 9.9 1.9 1.8 5.1 25.5 65.7
Average interest earning assets (£bn) 168.1 26.2 146.7 22.0 30.4 38.6 nm 454.4
Net interest margin 2.44% 1.55% 1.90% 2.35% 1.55% (0.64%) nm 1.75%
Third party customer asset rate (3) 3.23% 2.26% 3.31% 2.92% 2.91% nm nm nm
Third party customer funding rate (3) (0.37%) (0.14%) (0.36%) (0.44%) (0.14%) nm nm nm
Page
Capital, liquidity and funding risk 15
Credit risk
Segmental exposure 21
Sector analysis 25
Wholesale support schemes 27
The CET1 ratio increased by 200 basis points to 18.2%. There was a release of £1.3 billion following the cancellation of the proposed 2019 dividend payments and associated pension contribution in Q1 2020, as announced by the Board in response to Covid-19. The attributable loss in the period was £644 million however the IFRS 9 transitional arrangements on expected credit losses provided relief of £1,719 million.
Total RWAs decreased by £5.3 billion during the period, mainly reflecting reductions in Market Risk RWAs of £3.6 billion and Counterparty Credit Risk RWAs of £2.4 billion. Operational Risk RWAs reduced by £0.7 billion following the annual recalculation in Q1 2020. The reduction in Market Risk RWAs was due to movements in Risks-not-in-VaR (RNIV) and Incremental Risk Charge (IRC) as well as a reduction in non-modelled market risk. There were offsetting increases in Credit Risk RWAs of £1.4 billion.
The CRR leverage ratio increased to 5.2% due to a £2.5 billion increase in Tier 1 capital which is partially offset by a £44.4 billion increase in the leverage exposure driven by balance sheet exposures.
IFRS 9 Transition – NatWest Group has elected to take advantage of the transitional regulatory capital rules in respect of expected credit losses following the adoption of IFRS 9; it had previously had a negligible impact up to Q4 2019. The CRR Covid-19 amendment now requires a full CET1 addback for the movement in stage 1 and stage 2 ECL from 1 January 2020 for the next two years. The IFRS 9 transitional arrangement impact on NatWest Group CET1 regulatory capital at 30 September 2020 is £1,719 million. Excluding this adjustment, the CET1 ratio would be 17.2%.
UK Leverage exposure – The Prudential Regulation Authority (PRA) announced the ability for firms to apply for a modification by consent to permit the netting of regular-way purchase and sales settlement balances. The PRA also offered a further modification that gave an exclusion from the UK Leverage Exposure for BBLS and other 100% guaranteed government Covid-19 lending schemes. NatWest Group has received permission to apply these and it has reduced the UK leverage exposure by c.£9.8 billion and £7.5 billion respectively.
CRR Leverage exposure – The CRR Covid-19 amendment accelerated a change in CRR2 to allow the netting of regular-way purchase and sales settlement balances. NatWest Group has applied this, and it has reduced the CRR leverage exposure by c.£9.8 billion.
Infrastructure and SME RWA supporting factors – The CRR Covid-19 amendment allowed an acceleration of the planned changes to the SME supporting factor and the introduction of an Infrastructure supporting factor. NatWest Group has implemented these beneficial changes to supporting factors which have reduced RWAs by c.£1.0 billion for SMEs and £0.8 billion for Infrastructure.
Prudential Valuation Adjustment (PVA) – The European Commission amended the prudent valuation Regulatory Technical Standard such that, due to the exceptional levels of market volatility, the aggregation factor was increased from 50% to 66% until 31 December 2020 inclusive. This has reduced NatWest Group’s PVA deduction by c.£100 million.
Market Risk Value-at-risk (VaR) model capital multiplier – Earlier in the year, the PRA and De Nederlandsche Bank (DNB) announced temporary approaches in relation to the exceptional levels of market volatility which resulted in an increase in VaR model back-testing exceptions in NatWest Markets Plc and NatWest Markets N.V.. Under the PRA temporary approach, capital multiplier increases due to new back-testing exceptions which have resulted in an increase in capital requirements could be offset through a commensurate reduction in RNIV capital requirements. The PRA announced that this temporary approach will cease to apply from 1 October 2020, and be replaced by the measures announced in the CRR Covid-19 amendment where back-testing exceptions due to the exceptional levels of market volatility due to Covid-19 can be excluded from the capital multiplier. The application of this CRR Covid-19 measure is subject to approval by the PRA, which NatWest Markets Plc has applied for. The PRA approach resulted in c.£1.3 billion benefit.
Capital buffers – Many countries have announced reductions in their countercyclical capital buffer rates in response to Covid-19. Most notably for NatWest Group, the Financial Policy Committee reduced the UK rate from 1% to 0% effective from 11 March 2020. The CBI also announced a reduction of the Republic of Ireland rate from 1% to 0% effective from 1 April 2020.
Type Type CET1 CET1 Total Tier 1 Total Tier 1 Total capital Total capital
Pillar 1 requirements Pillar 1 requirements 4.5% 4.5% 6.0% 6.0% 8.0% 8.0%
Pillar 2A requirements Pillar 2A requirements 1.9% 1.9% 2.6% 2.6% 3.4% 3.4%
Minimum Capital Requirements Minimum Capital Requirements 6.4% 6.4% 8.6% 8.6% 11.4% 11.4%
Capital conservation buffer Capital conservation buffer 2.5% 2.5% 2.5% 2.5% 2.5% 2.5%
Countercyclical capital buffer (1)  Countercyclical capital buffer (1)  0.0% 0.0% 0.0% 0.0% 0.0% 0.0%
G-SIB buffer (2) G-SIB buffer (2) - - - - -
MDA Threshold (3) MDA Threshold (3) 8.9% 8.9% na na
Subtotal Subtotal 8.9% 8.9% 11.1% 11.1% 13.9% 13.9%
Capital ratios at 30 September 2020 Capital ratios at 30 September 2020 18.2% 18.2% 20.5% 20.5% 23.7% 23.7%
Headroom (4) Headroom (4) 9.3% 9.3% 9.4% 9.4% 9.8% 9.8%
(1) Many countries have announced reductions in their countercyclical capital buffer rates in response to Covid-19. Most notably for NatWest Group, the Financial Policy Committee reduced the UK rate from 1% to 0% effective from 11 March 2020. The CBI also announced a reduction of the Republic of Ireland rate from 1% to 0% effective from 1 April 2020.
(2)

(3)

(4) | In November 2018 the Financial Stability Board announced that NatWest Group is no longer a G-SIB. From 1 January 2020, NatWest Group was released from this global buffer requirement.
The prevailing combined buffer requirements for NatWest Group equate to the aggregate of the capital conservation buffer and countercyclical buffer. The PRA informed a revised Pillar 2A requirement on a nominal capital basis effective from 5 October 2020 which results in an implied 9.1% MDA.
The headroom does not reflect excess distributable capital and may vary over time. |

CRR basis (1) CRR basis (1) CRR basis (1)
30 September 30 June 31 December
Capital adequacy ratios 2020 2020 2019
CET1 (%) 18.2 17.2 16.2
Tier 1 (%) 20.5 19.4 18.5
Total (%) 23.7 22.5 21.2
Capital £m £m £m
Tangible equity 32,093 32,006 32,371
Expected loss less impairment provisions - - (167)
Prudential valuation adjustment (341) (370) (431)
Deferred tax assets (835) (844) (757)
Own credit adjustments (154) (244) (118)
Pension fund assets (590) (588) (474)
Cash flow hedging reserve (300) (341) (35)
Foreseeable ordinary and special dividends - - (968)
Foreseeable charges                         - - (365)
Adjustments under IFRS 9 transitional arrangements 1,719 1,578 -
Other deductions - - (2)
Total deductions (501) (809) (3,317)
CET1 capital 31,592 31,197 29,054
AT1 capital 3,990 3,990 4,051
Tier 1 capital 35,582 35,187 33,105
Tier 2 capital 5,710 5,596 4,900
Total regulatory capital 41,292 40,783 38,005
Risk-weighted assets
Credit risk 132,387 135,657 131,012
Counterparty credit risk 10,170 12,354 12,631
Market risk 9,399 11,517 12,930
Operational risk 21,930 21,930 22,599
Total RWAs 173,886 181,458 179,172
Leverage
Cash and balances at central banks 106,388 100,281 77,858
Trading assets 70,820 72,402 76,745
Derivatives 164,311 183,419 150,029
Financial assets 424,291 428,040 399,088
Other assets 25,751 22,745 19,319
Total assets 791,561 806,887 723,039
Derivatives
  - netting and variation margin (172,389) (194,387) (157,778)
  - potential future exposures 40,439 44,019 43,004
Securities financing transactions gross up 1,193 1,312 2,224
Other off balance sheet items 44,650 43,484 42,363
Regulatory deductions and other adjustments (17,167) (14,579) (8,978)
CRR leverage exposure 688,287 686,736 643,874
CRR leverage ratio % (2) 5.2 5.1 5.1
UK leverage exposure 576,889 585,115 570,330
UK leverage ratio % (3) 6.2 6.0 5.8
CET1 AT1 Tier 2 Total
£m £m £m £m
At 1 January 2020 29,054 4,051 4,900 38,005
Attributable loss for the period (644) - - (644)
Own credit (36) - - (36)
Foreign exchange reserve 415 - - 415
FVOCI reserve (174) - - (174)
Goodwill and intangibles deduction 22 - - 22
Deferred tax assets (78) - - (78)
Prudential valuation adjustments 90 - - 90
Expected loss less impairment 167 - - 167
New issues of capital instruments - 1,216 1,654 2,870
Redemption of capital instruments - (1,277) (751) (2,028)
Net dated subordinated debt/grandfathered instruments - - (579) (579)
Foreign exchange movements (355) - 103 (252)
Foreseeable ordinary and special dividends 968 - - 968
Foreseeable charges 365 - - 365
Adjustment under IFRS 9 transitional arrangements 1,719 - - 1,719
Other movements 79 - 383 462
At 30 September 2020 31,592 3,990 5,710 41,292

| NatWest Group has elected to take advantage of the transitional regulatory capital rules in respect of expected credit losses following the adoption of IFRS 9; it had previously had a negligible impact up to Q4 2019. The CRR Covid-19 amendment now requires a full CET1 addback for the movement in stage 1 and stage 2 ECL from 1 January 2020 for the next two years. The IFRS 9 transitional arrangement impact on NatWest Group CET1 regulatory capital at 30 September 2020 is £1,719 million.
Foreign exchange movements in CET1 include a £345 million charge in relation to a $2 billion AT1 redemption announcement on 28 June 2020. |
| --- |

Counterparty Operational
Credit risk credit risk Market risk  risk Total
£bn £bn £bn £bn £bn
At 1 January 2020 131.0 12.6 13.0 22.6 179.2
Foreign exchange movement 1.6 0.2 - - 1.8
Business movement - (1.6) (2.1) (0.7) (4.4)
Risk parameter changes (1) 0.3 0.2 - - 0.5
Methodology changes (2) (1.4) (0.1) - - (1.5)
Model updates 0.9 - (0.2) - 0.7
Other movements (3) - (1.1) (1.3) - (2.4)
At 30 September 2020 132.4 10.2 9.4 21.9 173.9
Central
Retail Ulster Commercial Private RBS NatWest items &
Banking Bank RoI Banking Banking International Markets  other Total
Total RWAs £bn £bn £bn £bn £bn £bn £bn £bn
At 1 January 2020 37.8 13.0 72.5 10.1 6.5 37.9 1.4 179.2
Foreign exchange movement - 0.7 0.5 - 0.1 0.5 - 1.8
Business movement (0.3) (1.0) 2.4 0.6 0.4 (6.2) (0.3) (4.4)
Risk parameter changes (1) (1.2) (0.7) 1.9 - - 0.5 - 0.5
Methodology changes (2) - (0.1) (1.8) (0.1) - 0.2 0.3 (1.5)
Model updates - 0.2 0.7 - - (0.2) - 0.7
Other movements (3) - - 0.3 - - (2.7) - (2.4)
At 30 September 2020 36.3 12.1 76.5 10.6 7.0 30.0 1.4 173.9
Credit risk 28.7 11.0 67.6 9.3 6.0 8.4 1.4 132.4
Counterparty credit risk 0.1 - 0.2 0.1 - 9.8 - 10.2
Market risk 0.1 0.1 0.2 - - 9.0 - 9.4
Operational risk 7.4 1.0 8.5 1.2 1.0 2.8 - 21.9
Total RWAs 36.3 12.1 76.5 10.6 7.0 30.0 1.4 173.9
(1) Risk parameter changes relate to changes in credit quality metrics of customers and counterparties (such as probability of default and loss given default) as well as internal ratings based model changes relating to counterparty credit risk in line with European Banking Authority Pillar 3 Guidelines.
(2) (a) The new securitisation framework has been fully implemented from 1 January 2020 and all positions have moved to the new framework.
(b) Methodology changes also reflect the CRR Covid-19 amendment which allowed an acceleration of the planned changes to the SME supporting factor and the introduction of an Infrastructure supporting factor.
(3) Other movements include:
(a) The temporary reduction permitted by the PRA to offset the impact of multiplier increases (included in business movement). The offset covers all metrics affected by the multiplier increase, including CVAs.
(b) Hedging activity on counterparty credit risk in NatWest Markets.
(c) A transfer of Insurance related assets from NatWest Markets to Commercial Banking.
Total RWAs decreased by £5.3 billion during the period, mainly reflecting reductions in Market Risk RWAs of £3.6 billion and Counterparty Credit Risk RWAs of £2.4 billion. Operational Risk RWAs reduced by £0.7 billion following the annual recalculation in Q1 2020. The reduction in Market Risk RWAs was due to movements in Risks-not-in-VaR (RNIV) and Incremental Risk Charge (IRC) as well as a reduction in non-modelled market risk. The reduction in Counterparty Credit Risk RWAs was driven by hedging activity and trade novations. There were increases in Credit Risk RWAs of £1.4 billion mainly attributed to increases due to foreign exchange movements of £1.6 billion and model changes of £0.9 billion, which were partially offset by the beneficial CRR changes to supporting factors which have reduced RWAs by c.£1.8 billion. The £0.3 billion increase in Credit Risk RWAs due to risk parameters mainly reflected PD deteriorations for customers in Commercial, partly offset by improved risk metrics for Retail Banking products.
Retail Ulster Commercial Private RBS NatWest Central items
Banking Bank RoI Banking Banking International Markets & other Total
30 September 2020 30 September 2020 £bn £bn £bn £bn £bn £bn £bn £bn
EAD On balance sheet 239.9 28.0 149.8 22.2 32.2 38.2 0.9 511.2
EAD Off balance sheet 28.1 2.3 30.4 0.3 4.8 6.2 0.1 72.2
EAD Total 268.0 30.3 180.2 22.5 37.0 44.4 1.0 583.4
RWAs On balance sheet 26.1 9.9 53.7 9.1 4.7 6.2 1.4 111.1
RWAs Off balance sheet 2.6 1.1 13.9 0.2 1.3 2.2 - 21.3
RWAs Total 28.7 11.0 67.6 9.3 6.0 8.4 1.4 132.4
30 June 2020 30 June 2020
EAD On balance sheet 235.6 28.3 152.6 21.4 31.1 40.7 0.7 510.4
EAD Off balance sheet 27.2 2.2 29.9 0.3 4.8 6.2 0.4 71.0
EAD Total 262.8 30.5 182.5 21.7 35.9 46.9 1.1 581.4
RWAs On balance sheet 26.4 10.6 56.3 8.9 4.5 7.0 1.3 115.0
RWAs Off balance sheet 2.7 1.1 13.2 0.2 1.3 2.1 0.1 20.7
RWAs Total 29.1 11.7 69.5 9.1 5.8 9.1 1.4 135.7
31 December 2019 31 December 2019
EAD On balance sheet 221.8 26.0 131.4 20.3 31.7 35.4 0.7 467.3
EAD Off balance sheet 30.2 2.2 27.2 0.3 3.3 7.5 0.4 71.1
EAD Total 252.0 28.2 158.6 20.6 35.0 42.9 1.1 538.4
RWAs On balance sheet 27.1 10.8 50.8 8.7 4.7 6.4 1.3 109.8
RWAs Off balance sheet 3.1 1.1 12.5 0.2 1.0 3.2 0.1 21.2
RWAs Total 30.2 11.9 63.3 8.9 5.7 9.6 1.4 131.0
Liquidity value Liquidity value Liquidity value Liquidity value Liquidity value
30 September 2020 30 June 2020 31 December 2019
NatWest NatWest NatWest
Group (1) Group (1) Group (1)
£m £m £m
Cash and balances at central banks 103,198 97,201 74,289
  AAA to AA- rated governments 49,143 56,234 46,622
  A+ and lower rated governments 492 1,040 1,277
  Government guaranteed issuers, public sector entities and
        government sponsored entities 282 261 251
   International organisations and multilateral development
        banks 2,781 2,799 2,393
LCR level 1 bonds 52,698 60,334 50,543
LCR level 1 assets 155,896 157,535 124,832
LCR level 2 assets 126 127 -
Non-LCR eligible assets - - 88
Primary liquidity 156,022 157,662 124,920
Secondary liquidity (2) 87,392 84,910 74,431
Total liquidity value 243,414 242,572 199,351
(1) NatWest Group includes the UK Domestic Liquidity Sub-Group (NWB Plc, RBS plc, Coutts & Co and Ulster Bank Limited), NatWest Markets Plc and other significant operating subsidiaries that hold liquidity portfolios. These include The Royal Bank of Scotland International Limited, NWM N.V. and Ulster Bank Ireland DAC who hold managed portfolios that comply with local regulations that may differ from PRA rules.
(2) Comprises assets eligible for discounting at the Bank of England and other central banks.
(3) Liquidity portfolio table approach has been aligned to the ILAAP methodology with effect from December 2019.
Retail Ulster Commercial Private RBS NatWest Central items
Banking Bank RoI Banking Banking International Markets & other (2) Total
30 September 2020 £m £m £m £m £m £m £m £m
Loans - amortised cost and FVOCI (1)
Stage 1 133,208 13,916 57,513 14,637 12,219 9,288 27,454 268,235
Stage 2 33,289 4,222 52,291 1,911 1,834 1,869 111 95,527
Stage 3 2,036 1,333 2,750 290 203 195  -   6,807
Of which: individual  -   30 1,669 290 203 190  -   2,382
Of which: collective 2,036 1,303 1,081  -    -   5  -   4,425
168,533 19,471 112,554 16,838 14,256 11,352 27,565 370,569
ECL provisions
Stage 1 153 39 280 30 14 20 11 547
Stage 2 904 268 1,722 55 53 41 18 3,061
Stage 3 921 509 1,125 28 43 139  -   2,765
Of which: individual  -   11 630 28 43 135  -   847
Of which: collective 921 498 495  -    -   4  -   1,918
1,978 816 3,127 113 110 200 29 6,373
ECL provisions coverage
Stage 1 (%) 0.11 0.28 0.49 0.20 0.11 0.22 0.04 0.20
Stage 2 (%) 2.72 6.35 3.29 2.88 2.89 2.19 16.22 3.20
Stage 3 (%) 45.24 38.18 40.91 9.66 21.18 71.28  -   40.62
1.17 4.19 2.78 0.67 0.77 1.76 0.11 1.72
30 June 2020
Loans - amortised cost and FVOCI
Stage 1 136,065 18,642 53,514 14,465 12,697 10,197 20,864 266,444
Stage 2 28,270 4,478 58,374 1,567 1,825 2,381 115 97,010
Stage 3 2,052 1,547 2,806 256 195 178 - 7,034
Of which: individual - 22 1,727 256 195 172 - 2,372
Of which: collective 2,052 1,525 1,079 - - 6 - 4,662
166,387 24,667 114,694 16,288 14,717 12,756 20,979 370,488
ECL provisions
Stage 1 155 42 217 21 9 18 7 469
Stage 2 901 262 1,714 49 25 53 21 3,025
Stage 3 902 567 1,184 29 42 136 - 2,860
Of which: individual - 4 701 29 42 129 - 905
Of which: collective 902 563 483 - - 7 - 1,955
1,958 871 3,115 99 76 207 28 6,354
ECL provisions coverage
Stage 1 (%) 0.11 0.23 0.41 0.15 0.07 0.18 0.03 0.18
Stage 2 (%) 3.19 5.85 2.94 3.13 1.37 2.23 18.26 3.12
Stage 3 (%) 43.96 36.65 42.20 11.33 21.54 76.40 - 40.66
1.18 3.53 2.72 0.61 0.52 1.62 0.13 1.72
31 December 2019
Loans - amortised cost and FVOCI
Stage 1 144,513 18,544 88,100 14,956 14,834 9,273 15,282 305,502
Stage 2 13,558 1,642 11,353 587 545 180 3 27,868
Stage 3 1,902 2,037 2,162 207 121 169 - 6,598
Of which: individual - 68 1,497 207 121 158 - 2,051
Of which: collective 1,902 1,969 665 - - 11 - 4,547
159,973 22,223 101,615 15,750 15,500 9,622 15,285 339,968
ECL provisions
Stage 1 114 29 152 7 4 10 6 322
Stage 2 467 53 214 7 6 5 - 752
Stage 3 823 693 1,021 29 21 131 - 2,718
Of which: individual - 22 602 29 21 122 - 796
Of which: collective 823 671 419 - - 9 - 1,922
1,404 775 1,387 43 31 146 6 3,792
ECL provisions coverage
Stage 1 (%) 0.08 0.16 0.17 0.05 0.03 0.11 0.04 0.11
Stage 2 (%) 3.44 3.23 1.88 1.19 1.10 2.78 - 2.70
Stage 3 (%) 43.27 34.02 47.22 14.01 17.36 77.51 - 41.19
0.88 3.49 1.36 0.27 0.20 1.52 0.04 1.12
Gross loans Gross loans Gross loans Gross loans Gross loans Gross loans Gross loans
Stage 2 Stage 2 Stage 2 Stage 2
Not past 1-29 >30
Stage 1 due DPD DPD Total Stage 3 Total
30 September 2020 £m £m £m £m £m £m £m
Retail Banking 133,208 31,774 1,015 500 33,289 2,036 168,533
Ulster Bank RoI 13,916 3,824 157 241 4,222 1,333 19,471
Personal 10,793 1,897 123 150 2,170 1,170 14,133
Wholesale 3,123 1,927 34 91 2,052 163 5,338
Commercial Banking 57,513 50,885 623 783 52,291 2,750 112,554
Private Banking 14,637 1,868 22 21 1,911 290 16,838
Personal 12,311 164 20 19 203 252 12,766
Wholesale 2,326 1,704 2 2 1,708 38 4,072
RBS International 12,219 1,805 17 12 1,834 203 14,256
Personal 2,725 20 14 7 41 76 2,842
Wholesale 9,494 1,785 3 5 1,793 127 11,414
NatWest Markets 9,288 1,771 98  -   1,869 195 11,352
Central items & other 27,454 111  -    -   111  -   27,565
Total loans 268,235 92,038 1,932 1,557 95,527 6,807 370,569
Of which:
Personal 159,037 33,855 1,172 676 35,703 3,534 198,274
Wholesale 109,198 58,183 760 881 59,824 3,273 172,295
30 June 2020
Retail Banking 136,065 26,597 1,017 656 28,270 2,052 166,387
Ulster Bank RoI 18,642 4,122 150 206 4,478 1,547 24,667
Personal 10,602 2,015 131 133 2,279 1,384 14,265
Wholesale 8,040 2,107 19 73 2,199 163 10,402
Commercial Banking 53,514 55,593 1,934 847 58,374 2,806 114,694
Private Banking 14,465 1,545 14 8 1,567 256 16,288
Personal 11,972 168 12 7 187 243 12,402
Wholesale 2,493 1,377 2 1 1,380 13 3,886
RBS International 12,697 1,792 15 18 1,825 195 14,717
Personal 2,793 18 13 11 42 68 2,903
Wholesale 9,904 1,774 2 7 1,783 127 11,814
NatWest Markets 10,197 2,363 - 18 2,381 178 12,756
Central items & other 20,864 115 - - 115 - 20,979
Total loans 266,444 92,127 3,130 1,753 97,010 7,034 370,488
Of which:
Personal 161,432 28,798 1,173 807 30,778 3,747 195,957
Wholesale 105,012 63,329 1,957 946 66,232 3,287 174,531
31 December 2019
Retail Banking 144,513 11,921 1,034 603 13,558 1,902 159,973
Ulster Bank RoI 18,544 1,405 104 133 1,642 2,037 22,223
Personal 10,858 944 96 105 1,145 1,877 13,880
Wholesale 7,686 461 8 28 497 160 8,343
Commercial Banking 88,100 10,837 254 262 11,353 2,162 101,615
Private Banking 14,956 478 63 46 587 207 15,750
Personal 11,630 180 60 41 281 192 12,103
Wholesale 3,326 298 3 5 306 15 3,647
RBS International 14,834 520 18 7 545 121 15,500
Personal 2,799 27 17 6 50 65 2,914
Wholesale 12,035 493 1 1 495 56 12,586
NatWest Markets 9,273 176 4 - 180 169 9,622
Central items & other 15,282 3 - - 3 - 15,285
Total loans 305,502 25,340 1,477 1,051 27,868 6,598 339,968
Of which:
Personal 169,800 13,072 1,207 755 15,034 4,036 188,870
Wholesale 135,702 12,268 270 296 12,834 2,562 151,098
Off-balance sheet Off-balance sheet Off-balance sheet
Loans - amortised cost & FVOCI Loans - amortised cost & FVOCI Loans - amortised cost & FVOCI Loans - amortised cost & FVOCI Loan Contingent ECL provisions ECL provisions ECL provisions ECL provisions
Stage 1 Stage 2 Stage 3 Total commitments (1) liabilities Stage 1 Stage 2 Stage 3 Total
30 September 2020 £m £m £m £m £m £m £m £m £m £m
Personal 159,037 35,703 3,534 198,274 40,706 46 177 1,011 1,358 2,546
  Mortgages 150,944 30,896 2,671 184,511 12,489 3 32 286 651 969
  Credit cards 2,526 1,323 107 3,956 15,474 - 50 245 85 380
  Other personal 5,567 3,484 756 9,807 12,743 43 95 480 622 1,197
Wholesale 109,198 59,824 3,273 172,295 91,240 4,746 370 2,050 1,407 3,827
  Property 25,489 12,299 1,424 39,212 16,666 577 144 461 532 1,137
  Financial institutions 39,624 3,434 34 43,092 17,084 1,105 24 72 8 104
  Sovereign 9,670 104 5 9,779 1,022 2 15 - 1 16
  Corporate 34,415 43,987 1,810 80,212 56,468 3,062 187 1,517 866 2,570
    Of which:
        Airlines and aerospace 378 1,833 41 2,252 1,931 227 3 61 26 90
        Automotive 2,475 4,352 83 6,910 4,217 106 13 115 19 147
        Education 593 1,067 62 1,722 819 16 3 37 18 58
        Health 2,286 3,470 155 5,911 689 14 11 141 56 208
        Land transport and logistics 1,448 3,396 119 4,963 3,697 210 10 98 39 147
        Leisure 3,242 6,541 526 10,309 2,085 124 33 350 244 627
        Oil and gas 454 1,279 87 1,820 2,410 347 5 43 57 105
        Retail 5,052 4,238 117 9,407 6,219 504 19 147 99 265
Total 268,235 95,527 6,807 370,569 131,946 4,792 547 3,061 2,765 6,373
30 June 2020
Personal 161,432 30,778 3,747 195,957 41,279 48 178 1,010 1,404 2,592
  Mortgages 152,947 26,292 2,903 182,142 11,158 3 34 292 706 1,032
  Credit cards 2,387 1,321 110 3,818 17,481 - 47 243 86 376
  Other personal 6,098 3,165 734 9,997 12,640 45 97 475 612 1,184
Wholesale 105,012 66,232 3,287 174,531 89,151 5,038 291 2,015 1,456 3,762
  Property 26,782 12,400 1,259 40,441 15,423 607 126 392 513 1,031
  Financial institutions 39,133 3,789 10 42,932 17,500 1,130 22 69 5 96
  Sovereign 9,436 1 6 9,443 1,129 2 10 - - 10
  Corporate 29,661 50,042 2,012 81,715 55,099 3,299 133 1,554 938 2,625
    Of which:
        Airlines and aerospace 495 1,839 38 2,372 1,829 233 4 53 26 83
        Automotive 2,000 5,437 146 7,583 3,547 93 8 108 19 135
        Education 704 919 83 1,706 725 19 2 27 16 45
        Health 2,055 3,650 168 5,873 515 139 9 145 60 214
        Land transport and logistics 1,149 3,334 110 4,593 3,919 206 6 96 43 145
        Leisure 2,755 6,739 534 10,028 1,841 126 22 303 249 574
        Oil and gas 465 1,535 89 2,089 2,627 382 4 55 61 120
        Retail 2,647 5,059 221 7,927 5,858 507 13 158 170 341
Total 266,444 97,010 7,034 370,488 130,430 5,086 469 3,025 2,860 6,354
31 December 2019
Personal 169,800 15,034 4,036 188,870 43,316 50 130 503 1,449 2,082
  Mortgages 159,261 11,465 3,277 174,003 14,345 3 25 118 821 964
  Credit cards 3,103 1,259 116 4,478 16,686 - 40 132 89 261
  Other personal 7,436 2,310 643 10,389 12,285 47 65 253 539 857
Wholesale 135,702 12,834 2,562 151,098 79,060 5,477 192 249 1,269 1,710
  Property 32,896 2,580 895 36,371 14,739 644 45 47 402 494
  Financial institutions 35,707 546 13 36,266 15,417 1,325 16 4 8 28
  Sovereign 7,410 4 5 7,419 1,021 1 7 - - 7
  Corporate 59,689 9,704 1,649 71,042 47,883 3,507 124 198 859 1,181
    Of which:
        Airlines and aerospace (2) 1,412 261 40 1,713 1,716 271 2 3 55 60
        Automotive 5,062 1,143 20 6,225 3,815 98 12 11 15 38
        Education 1,426 154 12 1,592 654 18 2 4 1 7
        Health 4,695 844 167 5,706 534 17 9 16 52 77
        Land transport and logistics 3,477 316 53 3,846 3,301 249 6 12 21 39
        Leisure 6,323 1,253 377 7,953 2,876 135 25 27 175 227
        Oil and gas 1,923 140 86 2,149 2,400 358 5 3 55 63
        Retail 6,397 1,279 215 7,891 5,383 560 13 16 180 209
Total 305,502 27,868 6,598 339,968 122,376 5,527 322 752 2,718 3,792
BBLS BBLS BBLS CBILS CBILS CBILS CLBILS CLBILS CLBILS
Approved Drawdown % of BBLS to Approved Drawdown % of CBILS to Approved Drawdown % of CLBILS to
30 September 2020 Volume amount (£m) sector loans Volume amount (£m) sector loans Volume amount (£m) sector loans
Wholesale lending by sector
  Airlines and aerospace 223 6 0.27% 19 7 0.31% 2 - -
  Automotive 11,531 385 5.57% 538 125 1.81% 31 47 0.68%
  Education 1,766 47 2.73% 105 54 3.14% 10 35 2.03%
  Health 9,035 289 4.89% 573 89 1.51% 3 24 0.41%
  Land transport and logistics 7,991 235 4.74% 341 82 1.65% 3 5 0.10%
  Leisure 28,778 902 8.75% 1,869 429 4.16% 31 94 0.91%
  Oil and gas 271 8 0.44% 16 6 0.33% - - -
  Retail 29,425 999 10.62% 1,493 391 4.16% 25 75 0.80%
  Property (3) 53,841 1,514 3.86% 2,224 605 1.54% 35 112 0.29%
  Other (including Business
    Banking) 118,645 3,127 3.48% 8,100 1,450 1.61% 77 180 0.20%
Total 261,506 7,512 4.36% 15,278 3,238 1.88% 217 572 0.33%
30 June 2020
Wholesale lending by sector
  Airlines and aerospace 175 5 0.21% 17 4 0.17% - - -
  Automotive 9,267 309 4.07% 495 111 1.46% 26 22 0.29%
  Education 1,347 36 2.11% 83 21 1.23% 4 30 1.76%
  Health 6,976 222 3.78% 543 69 1.17% 2 5 0.09%
  Land transport and logistics 6,222 181 3.94% 306 66 1.44% 2 3 0.07%
  Leisure 22,776 715 7.13% 1,697 305 3.04% 16 11 0.11%
  Oil and gas 197 6 0.29% 13 5 0.24% - - -
  Retail 23,824 808 10.19% 1,395 328 4.14% 13 48 0.61%
  Property (3) 41,233 1,170 2.89% 2,018 456 1.13% 27 31 0.08%
  Other (including Business
    Banking) 88,391 2,343 2.55% 7,160 1,035 1.13% 53 31 0.03%
Total 200,408 5,795 3.32% 13,727 2,400 1.38% 143 181 0.10%
Nine months ended Nine months ended Quarter ended Quarter ended Quarter ended
30 September 30 September 30 September 30 June 30 September
2020 2019 2020 2020 2019
£m  £m  £m  £m  £m 
Interest receivable 7,702 8,474 2,512 2,507 2,921
Interest payable (1,924) (2,464) (586) (597) (915)
Net interest income 5,778 6,010 1,926 1,910 2,006
Fees and commissions receivable 2,081 2,570 651 682 808
Fees and commissions payable (591) (673) (199) (217) (186)
Income from trading activities 1,054 794 252 210 195
Other operating income (1) (61) 1,319 (207) 91 80
Non-interest income 2,483 4,010 497 766 897
Total income 8,261 10,020 2,423 2,676 2,903
Staff costs (2,937) (3,028) (982) (963) (1,000)
Premises and equipment (902) (823) (251) (393) (265)
Other administrative expenses (1,081) (2,085) (385) (298) (1,222)
Depreciation and amortisation (635) (853) (194) (248) (232)
Impairment of other intangible assets (9) (9) (2) (7) 21
Operating expenses (5,564) (6,798) (1,814) (1,909) (2,698)
Profit before impairment losses 2,697 3,222 609 767 205
Impairment losses (3,112) (536) (254) (2,056) (213)
Operating (loss)/profit before tax (415) 2,686 355 (1,289) (8)
Tax credit/(charge) 1 (395) (207) 396 (201)
(Loss)/profit for the period (414) 2,291 148 (893) (209)
Attributable to:
Ordinary shareholders (644) 1,723 61 (993) (315)
Preference shareholders 21 30 5 8 10
Paid-in equity holders 272 277 80 95 95
Non-controlling interests (63) 261 2 (3) 1
(414) 2,291 148 (893) (209)
Earnings per ordinary share (5.3p) 14.3p 0.5p (8.2p) (2.6p)
Earnings per ordinary share - fully diluted (5.3p) 14.2p 0.5p (8.2p) (2.6p)
Nine months ended Nine months ended Quarter ended Quarter ended Quarter ended
30 September 30 September 30 September 30 June 30 September
2020 2019 2020 2020 2019
£m £m £m £m £m
(Loss)/profit for the period (414) 2,291 148 (893) (209)
Items that do not qualify for reclassification
Remeasurement of retirement benefit schemes 54 (96) (14) 90 (28)
Profit/(loss) on fair value of credit in financial liabilities
  designated as at FVTPL due to own credit risk 20 (115) (63) (105) (19)
FVOCI financial assets (43) (92) 77 133 (130)
Tax 13 24 13 - (2)
44 (279) 13 118 (179)
Items that do qualify for reclassification
FVOCI financial assets (37) (3) 74 32 9
Cash flow hedges 364 688 (53) 105 286
Currency translation 425 (298) (150) 217 (57)
Tax (85) (193) 94 (126) (71)
667 194 (35) 228 167
Other comprehensive income/(loss) after tax 711 (85) (22) 346 (12)
Total comprehensive income/(loss) for the period 297 2,206 126 (547) (221)
Attributable to:
Ordinary shareholders 51 1,624 37 (648) (326)
Preference shareholders 21 30 5 8 10
Paid-in equity holders 272 277 80 95 95
Non-controlling interests (47) 275 4 (2) -
297 2,206 126 (547) (221)
30 September 30 June 31 December
2020 2020 2019
£m £m  £m 
Assets
Cash and balances at central banks 106,388 100,281 77,858
Trading assets 70,820 72,402 76,745
Derivatives 164,311 183,419 150,029
Settlement balances 10,947 7,806 4,387
Loans to banks - amortised cost 11,864 12,972 10,689
Loans to customers - amortised cost 353,691 352,341 326,947
Other financial assets 58,736 62,727 61,452
Intangible assets 6,600 6,602 6,622
Other assets 8,204 8,337 8,310
Total assets 791,561 806,887 723,039
Liabilities
Bank deposits 18,666 21,119 20,493
Customer deposits 418,358 408,268 369,247
Settlement balances 9,839 6,895 4,069
Trading liabilities 73,023 75,540 73,949
Derivatives 160,532 179,859 146,879
Other financial liabilities 48,848 49,681 45,220
Subordinated liabilities 10,467 13,558 9,979
Other liabilities 8,678 8,906 9,647
Total liabilities 748,411 763,826 679,483
Equity
Ordinary shareholders' interests 38,693 38,608 38,993
Other owners' interests 4,495 4,495 4,554
Owners’ equity 43,188 43,103 43,547
Non-controlling interests (38) (42) 9
Total equity 43,150 43,061 43,556
Total liabilities and equity 791,561 806,887 723,039
Share
capital and capital and Total Non
statutory Paid-in Retained Other owners' controlling Total
reserves equity earnings reserves* equity  interests equity
£m £m £m £m £m £m £m
At 1 January 2020 13,146 4,058 13,946 12,397 43,547 9 43,556
Loss attributable to ordinary shareholders
    and other equity owners  - - (351) - (351) (63) (414)
Other comprehensive income
  - Realised gains in period
        on FVOCI equity shares (1) - - 114 (114) - - -
  - Remeasurement of retirement
        benefit schemes - - 54 - 54 - 54
  - Changes in fair value of credit in financial
        liabilities at FVTPL - - 20 - 20 - 20
  - Other amounts recognised in equity - - - 810 810 16 826
  - Amount transferred from equity to earnings - - - (133) (133) - (133)
  - Recycled to profit or loss on disposal -
      of businesses - - - 16 16 - 16
  - Tax - - 1 (73) (72) - (72)
Preference share and paid-in equity
  dividends paid - - (293) - (293) - (293)
Unclaimed dividend - - 2 - 2 - 2
Shares and securities issued during the year 49 1,220 (11) - 1,258 - 1,258
Redemption/reclassification - (1,277) (355) - (1,632) - (1,632)
Share-based payments - - (56) - (56) - (56)
Movement in own shares held 18 - - - 18 - 18
At 30 September 2020 13,213 4,001 13,071 12,903 43,188 (38) 43,150
30 September 30 September
2020
Attributable to: Attributable to: Attributable to: £m
Ordinary shareholders 38,693
Preference shareholders 494
Paid-in equity holders 4,001
Non-controlling interests (38)
43,150
*Other reserves consists of: *Other reserves consists of:
Merger reserve 10,881
FVOCI reserve (36)
Cash flow hedging reserve 300
Foreign exchange reserve 1,758
12,903
Analyst enquiries: Alexander Holcroft, Investor Relations +44 (0) 20 7672 1758
Media enquiries: NatWest Group Press Office +44 (0) 131 523 4205
Analyst and investor call Webcast and dial in details
Date: 30 October 2020 https://investors.natwestgroup.com/results-centre

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Measure Basis of preparation Additional analysis or reconciliation
NatWest Group return on tangible equity Annualised loss or profit for the period attributable to ordinary shareholders divided by average tangible equity. Average tangible equity is average total equity less average intangible assets and average other owners’ equity. Table 1
Segmental return on equity Annualised segmental operating loss or profit adjusted for tax and for preference share dividends divided by average notional equity, allocated at an operating segment specific rate, of the period average segmental risk-weighted assets incorporating the effect of capital deductions (RWAes). Table 1
Operating expenses analysis – management view The management analysis of operating expenses shows strategic costs and litigation
and conduct costs in separate lines. Depreciation and amortisation, impairment of
other intangibles and other administrative expenses attributable to these costs are
included in strategic costs and litigation and conduct costs lines for management
analysis. These amounts are included in staff, premises and equipment and other
administrative expenses in the statutory analysis. Table 2
Cost:income ratio Total operating expenses less operating lease depreciation divided by total income less operating lease depreciation. Table 3
Commentary – adjusted periodically for specific items NatWest Group and segmental business performance commentary have been adjusted for the impact of specific items such as transfers, strategic costs and, litigation and conduct costs (detailed on pages 10 to 14). Notable items - page 4
Transfers – pages 5 and 8
Strategic costs and, litigation and conduct costs - pages 10 to 14
Bank net interest margin (NIM) Net interest income of the banking business less NatWest Markets (NWM) element as a percentage of interest-earning assets of the banking business less NWM element. Table 4
Measure Basis of preparation Additional analysis or reconciliation
Loan:deposit ratio Net customer loans held at amortised cost divided by total customer deposits. Table 5
Tangible net asset value (TNAV) Tangible equity divided by the number of ordinary shares in issue. Tangible equity is ordinary shareholders’ interest less intangible assets. Page 3
NIM Net interest income of the banking business as a percentage of interest-earning assets of the banking business. Page 3
Funded assets Total assets less derivatives. Pages 10 to 14
ECL loss rate The annualised loan impairment charge divided by gross customer loans. Pages 10 to 14
Third party customer asset rate Third party customer asset rate is calculated as annualised interest receivable on third-party loans to customers as a percentage of third-party loans to customers only. This excludes intragroup items, loans to banks and liquid asset portfolios, which are included for the calculation of net interest margin. Pages 10 to 14
Third party customer funding rate Third party customer funding rate is calculated as annualised interest payable on third-party customer deposits as a percentage of third-party customer deposits. This excludes intragroup items, bank deposits and debt securities in issue. Pages 10 to 14
Nine months ended or as at Nine months ended or as at Quarter ended or as at Quarter ended or as at Quarter ended or as at
30 September 30 September 30 September 30 June 30 September
2020 2019 2020 2020 2019
(Loss)/profit attributable to ordinary shareholders (£m) (644) 1,723 61 (993) (315)
Annualised (loss)/profit attributable to ordinary
   shareholders (£m) (859) 2,297 244 (3,972) (1,260)
Adjustment for PPI provision for Q3 2019 (£m) 900
Adjusted profit attributable to ordinary shareholders (£m) 585
Annualised adjusted (loss)/profit attributable to ordinary
   shareholders (£m) 2,340
Average total equity (£m) 43,766 46,025 43,145 44,068 45,579
Adjustment for other owners' equity and intangibles (£m) (11,760) (12,432) (11,482) (11,987) (12,226)
Adjusted total tangible equity (£m) 32,006 33,593 31,663 32,081 33,353
Return on tangible equity (%) (2.7%) 6.8% 0.8% (12.4%) (3.8%)
Return on tangible equity adjusting for impact
   of PPI provision (%) 7.0%
Ulster
Retail  Bank Commercial Private RBS NatWest
Nine months ended 30 September 2020 Banking RoI Banking Banking International Markets
Operating profit/(loss) (£m) 758 (244) (684) 141 112 3
Preference share cost allocation (£m) (66) - (114) (17) (15) (51)
Adjustment for tax (£m) (194) - 223 (35) (14) 13
Adjusted attributable profit/(loss) (£m) 498 (244) (575) 89 83 (35)
Annualised adjusted attributable profit/(loss) (£m) 664 (325) (767) 119 111 (47)
Average RWAe (£bn) 37.6 12.6 76.6 10.3 6.9 39.2
Equity factor 14.5% 15.5% 11.5% 12.5% 16.0% 15.0%
RWAe applying equity factor (£bn) 5.5 2.0 8.8 1.3 1.1 5.9
Return on equity 12.2% (16.6%) (8.7%) 9.2% 10.0% (0.8%)
Nine months ended 30 September 2019
Operating profit (£m) 529 54 1,032 236 282 107
Adjustment for tax (£m) (148) - (289) (66) (39) (30)
Preference share cost allocation (£m) (54) - (123) (12) (5) (50)
Adjusted attributable profit(£m) 327 54 620 158 238 27
Annualised adjusted attributable profit (£m) 436 72 827 211 317 36
Adjustment for Alawwal bank merger gain (£m) - - - - - (200)
Annualised adjusted attributable profit/(loss) (£m) 436 72 827 211 317 (164)
Average RWAe (£bn) 37.4 14.2 79.3 9.7 6.9 49.0
Equity factor 15.0% 15.0% 12.0% 13.0% 16.0% 15.0%
RWAe applying equity factor (£bn) 5.6 2.1 9.5 1.3 1.1 7.4
Return on equity 7.8% 3.4% 8.7% 16.7% 28.5% (2.2%)
Quarter ended 30 September 2020
Operating profit/(loss) (£m) 305 (5) 324 57 25 (66)
Preference share cost allocation (£m) (22) - (38) (6) (5) (17)
Adjustment for tax (£m) (79) - (80) (14) (3) 23
Adjusted attributable profit/(loss) (£m) 204 (5) 206 37 17 (60)
Annualised adjusted attributable profit/(loss) (£m) 816 (20) 824 148 68 (240)
Average RWAe (£bn) 36.7 12.3 77.8 10.5 6.8 34.0
Equity factor 14.5% 15.5% 11.5% 12.5% 16.0% 15.0%
RWAe applying equity factor (£bn) 5.3 1.9 8.9 1.3 1.1 5.1
Return on equity 15.3% (1.0%) 9.2% 11.2% 6.4% (4.7%)
Quarter ended 30 June 2020
Operating profit/(loss) (£m) 129 (218) (971) 35 19 (137)
Preference share cost allocation (£m) (22) - (38) (5) (5) (17)
Adjustment for tax (£m) (30) - 283 (8) (2) 43
Adjusted attributable profit/(loss)(£m) 77 (218) (726) 22 12 (111)
Annualised adjusted attributable profit/(loss) (£m) 308 (872) (2,904) 88 48 (444)
Average RWAe (£bn) 37.4 12.6 77.8 10.3 7.1 41.8
Equity factor 14.5% 15.5% 11.5% 12.5% 16.0% 15.0%
RWAe applying equity factor (£bn) 5.4 2.0 8.9 1.3 1.1 6.3
Return on equity 5.7% (44.5%) (32.5%) 6.6% 4.3% (7.1%)
Quarter ended 30 September 2019
Operating (loss)/profit (£m) (508) 31 331 81 88 (193)
Adjustment for tax (£m) 142 - (92) (23) (12) 54
Preference share cost allocation (£m) (18) - (41) (4) (5) (20)
Adjusted attributable (loss)/profit (£m) (384) 31 198 54 71 (159)
Annualised adjusted attributable (loss)/profit (£m) (1,536) 124 792 216 283 (634)
Average RWAe (£bn) 38.2 14.2 78.8 9.9 6.8 48.7
Equity factor 15.0% 15.0% 12.0% 13.0% 16.0% 15.0%
RWAe applying equity factor (£bn) 5.7 2.1 9.5 1.3 1.1 7.3
Return on equity (26.8%) 5.8% 8.4% 16.8% 26.0% (8.7%)
Statutory analysis (1,2)
Nine months ended Nine months ended Quarter ended Quarter ended Quarter ended
30 September 30 September 30 September 30 June 30 September
2020 2019 2020 2020 2019
Operating expenses £m  £m  £m  £m  £m 
Staff costs 2,937 3,028 982 963 1,000
Premises and equipment 902 823 251 393 265
Other administrative expenses 1,081 2,085 385 298 1,222
Depreciation and amortisation 635 853 194 248 232
Impairment of other intangible assets 9 9 2 7 (21)
Total operating expenses 5,564 6,798 1,814 1,909 2,698
Non-statutory analysis
Nine months ended Nine months ended Nine months ended Nine months ended Nine months ended Nine months ended Nine months ended Nine months ended Nine months ended
30 September 2020 30 September 2020 30 September 2020 30 September 2020 30 September 2019 30 September 2019 30 September 2019 30 September 2019
Litigation Litigation
and Statutory and Statutory
Strategic conduct Other operating Strategic conduct Other operating
Operating expenses costs costs expenses expenses costs costs expenses expenses
Staff costs 315 - 2,622 2,937 296 - 2,732 3,028
Premises and equipment 170 - 732 902 93 - 730 823
Other administrative expenses 143 (81) 1,019 1,081 197 810 1,078 2,085
Depreciation and amortisation 52 - 583 635 233 - 620 853
Impairment of other intangible assets 7 - 2 9 25 - (16) 9
Total 687 (81) 4,958 5,564 844 810 5,144 6,798
Quarter ended Quarter ended Quarter ended Quarter ended Quarter ended Quarter ended Quarter ended Quarter ended Quarter ended
30 September 2020 30 September 2020 30 September 2020 30 September 2020 30 June 2020 30 June 2020 30 June 2020 30 June 2020
Litigation Litigation
and Statutory and Statutory
Strategic conduct Other operating Strategic conduct Other operating
Operating expenses costs costs expenses expenses costs costs expenses expenses
Staff costs 155 - 827 982 87 - 876 963
Premises and equipment 22 - 229 251 135 - 258 393
Other administrative expenses 43 8 334 385 57 (85) 326 298
Depreciation and amortisation 3 - 191 194 47 - 201 248
Impairment of other intangible assets - - 2 2 7 - - 7
Total 223 8 1,583 1,814 333 (85) 1,661 1,909
Quarter ended Quarter ended Quarter ended Quarter ended
30 September 2019 30 September 2019 30 September 2019 30 September 2019
Litigation
and Statutory
Strategic conduct Other operating
Operating expenses costs costs expenses expenses
Staff costs 109 - 891 1,000
Premises and equipment 28 - 237 265
Other administrative expenses 67 750 405 1,222
Depreciation and amortisation 11 - 221 232
Impairment of other intangible assets - - (21) (21)
Total 215 750 1,733 2,698
Ulster Central Total
Retail  Bank Commercial Private RBS NatWest items NatWest
Banking RoI Banking Banking International Markets & other Group
Nine months ended £m £m £m £m £m £m £m £m
30 September 2020
Operating expenses (1,722) (372) (1,774) (364) (179) (1,009) (144) (5,564)
Operating lease depreciation - - 110 - - - - 110
Adjusted operating expenses (1,722) (372) (1,664) (364) (179) (1,009) (144) (5,454)
Total income 3,207 379 3,007 579 371 1,050 (332) 8,261
Operating lease depreciation - - (110) - - - - (110)
Adjusted total income 3,207 379 2,897 579 371 1,050 (332) 8,151
Cost:income ratio 53.7% 98.2% 57.4% 62.9% 48.2% 96.1% nm 66.9%
30 September 2019
Operating expenses (2,830) (412) (1,900) (351) (181) (1,026) (98) (6,798)
Operating lease depreciation - - 103 - - - - 103
Adjusted operating expenses (2,830) (412) (1,797) (351) (181) (1,026) (98) (6,695)
Total income 3,671 428 3,242 582 460 1,092 545 10,020
Operating lease depreciation - - (103) - - - - (103)
Adjusted total income 3,671 428 3,139 582 460 1,092 545 9,917
Cost:income ratio 77.1% 96.3% 57.2% 60.3% 39.3% 94.0% nm 67.5%
Quarter ended
30 September 2020
Operating expenses (647) (127) (553) (112) (53) (302) (20) (1,814)
Operating lease depreciation - - 37 - - - - 37
Adjusted operating expenses (647) (127) (516) (112) (53) (302) (20) (1,777)
Total income 1,022 130 1,004 187 112 234 (266) 2,423
Operating lease depreciation - - (37) - - - - (37)
Adjusted total income 1,022 130 967 187 112 234 (266) 2,386
Cost:income ratio 63.3% 97.7% 53.4% 59.9% 47.3% 129.1% nm 74.5%
30 June 2020
Operating expenses (546) (122) (611) (129) (65) (365) (71) (1,909)
Operating lease depreciation - - 37 - - - - 37
Adjusted operating expenses (546) (122) (574) (129) (65) (365) (71) (1,872)
Total income 1,035 120 995 191 115 273 (53) 2,676
Operating lease depreciation - - (37) - - - - (37)
Adjusted total income 1,035 120 958 191 115 273 (53) 2,639
Cost:income ratio 52.8% 101.7% 59.9% 67.5% 56.5% 133.7% nm 70.9%
30 September 2019
Operating expenses (1,601) (131) (638) (119) (62) (348) 201 (2,698)
Operating lease depreciation - - 35 - - - - 35
Adjusted operating expenses (1,601) (131) (603) (119) (62) (348) 201 (2,663)
Total income 1,224 145 1,077 198 150 150 (41) 2,903
Operating lease depreciation - - (35) - - - - (35)
Adjusted total income 1,224 145 1,042 198 150 150 (41) 2,868
Cost:income ratio 130.8% 90.3% 57.9% 60.1% 41.3% 232.0% nm 92.9%
Nine months ended or as at Nine months ended or as at Quarter ended or as at Quarter ended or as at Quarter ended or as at
30 September 30 September 30 September 30 June 30 September
2020 2019 2020 2020 2019
£m £m £m £m £m
NatWest Group net interest income 5,778 6,010 1,926 1,910 2,006
NWM net interest income 55 184 21 (6) 62
Net interest income excluding NWM 5,833 6,194 1,947 1,904 2,068
Annualised net interest income 7,718 8,035 7,662 7,682 7,959
Annualised net interest income excluding NWM 7,792 8,281 7,746 7,658 8,205
Average interest earning assets (IEA) 487,777 445,068 507,325 497,440 454,429
NWM average IEA 38,403 35,065 39,213 39,874 38,616
Bank average IEA excluding NWM 449,374 410,003 468,112 457,566 415,813
Net interest margin 1.58% 1.81% 1.51% 1.54% 1.75%
Bank net interest margin (NatWest Group NIM excluding NWM) 1.73% 2.02% 1.65% 1.67% 1.97%
As at As at As at
30 September 30 June 31 December
2020 2020 2019
£m £m £m
Loans to customers - amortised cost 353,691 352,341 326,947
Customer deposits 418,358 408,268 369,247
Loan:deposit ratio (%) 85% 86% 89%

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