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Natwest Group PLC

Annual Report Nov 1, 2013

4644_iss_2013-11-01_34cd00f5-58c4-454d-9e6b-1eaacc1806ba.pdf

Annual Report

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Interim Management Statement

Q3 2013

Contents

Contents

Page
Highlights 1
Chief Executive's message 4
Relationship with HM Treasury 9
Internal Bad Bank 10
Contacts 13
Presentation of information 14
Summary consolidated results 16
Analysis of results 19
Divisional performance 27
Statutory results 66
Condensed consolidated income statement 66
Condensed consolidated statement of comprehensive income 67
Condensed consolidated balance sheet 68
Average balance sheet 69
Condensed consolidated statement of changes in equity 72
Notes 74
Risk and balance sheet management 89
Presentation of information 89
Capital management 89
Capital and leverage ratios 89
Capital resources 90
Risk-weighted assets flow statement 92
Liquidity, funding and related risks 93
Overview 93
Funding sources 94
Liquidity portfolio 95
Basel III liquidity ratios and other metrics 95
Credit risk 96
Loans and related credit metrics 96
Debt securities: IFRS measurement classification by issuer 100
Derivatives 101
Market risk 102
Country risk 104
Risk factors 107
Additional information 111
Share information 111
Statutory results 111
Financial calendar 111
Appendix 1 Risk management supplement
Appendix 2 Income statement reconciliations and Segmental analysis

Forward-looking statements

Certain sections in this document contain 'forward-looking statements' as that term is defined in the United States Private Securities Litigation Reform Act of 1995, such as statements that include the words 'expect', 'estimate', 'project', 'anticipate', 'believes', 'should', 'intend', 'plan', 'could', 'probability', 'risk', 'Value-at-Risk (VaR)', 'target', 'goal', 'objective', 'will', 'endeavour', 'outlook', 'optimistic', 'prospects' and similar expressions or variations on such expressions.

In particular, this document includes forward-looking statements relating, but not limited to: the Group's restructuring and new strategic plans, divestments, capitalisation, portfolios, net interest margin, capital ratios, liquidity, risk-weighted assets (RWAs), return on equity (ROE), profitability, cost:income ratios, leverage and loan:deposit ratios, funding and risk profile; discretionary coupon and dividend payments; certain ring-fencing proposals; sustainability targets; regulatory investigations; the Group's future financial performance; the level and extent of future impairments and write-downs, including sovereign debt impairments; and the Group's potential exposure to political risks and to various types of market risks, such as interest rate risk, foreign exchange rate risk and commodity and equity price risk. These statements are based on current plans, estimates and projections, and are subject to inherent risks, uncertainties and other factors which could cause actual results to differ materially from the future results expressed or implied by such forward-looking statements. For example, certain market risk disclosures are dependent on choices about key model characteristics and assumptions and are subject to various limitations. By their nature, certain of the market risk disclosures are only estimates and, as a result, actual future gains and losses could differ materially from those that have been estimated.

Other factors that could cause actual results to differ materially from those estimated by the forward-looking statements contained in this document include, but are not limited to: global economic and financial market conditions and other geopolitical risks, and their impact on the financial industry in general and on the Group in particular; the ability to implement strategic plans on a timely basis, or at all, including the disposal of assets to be included in the internal "bad bank" and the disposal of certain other assets and businesses as stated in the new strategic plan or required as part of the State Aid restructuring plan; the achievement of capital and costs reduction targets; ineffective management of capital or changes to capital adequacy or liquidity requirements; organisational restructuring in response to legislative and regulatory proposals in the United Kingdom (UK), European Union (EU) and United States (US); the ability to access sufficient sources of capital, liquidity and funding when required; deteriorations in borrower and counterparty credit quality; litigation, government and regulatory investigations including investigations relating to the setting of LIBOR and other interest rates and foreign exchange trading activities; costs or exposures borne by the Group arising out of the origination or sale of mortgages or mortgage-backed securities in the US; the extent of future write-downs and impairment charges caused by depressed asset valuations; the value and effectiveness of any credit protection purchased by the Group; unanticipated turbulence in interest rates, yield curves, foreign currency exchange rates, credit spreads, bond prices, commodity prices, equity prices and basis, volatility and correlation risks; changes in the credit ratings of the Group; changes to the valuation of financial instruments recorded at fair value; competition and consolidation in the banking sector; the ability of the Group to attract or retain senior management or other key employees; regulatory or legal changes (including those requiring any restructuring of the Group's operations) in the UK, the US and other countries in which the Group operates or a change in UK Government policy; changes to regulatory requirements relating to capital and liquidity; changes to the monetary and interest rate policies of central banks and other governmental and regulatory bodies; changes in UK and foreign laws, regulations, accounting standards and taxes, including changes in regulatory capital regulations and liquidity requirements; the implementation of recommendations made by the Independent Commission on Banking and their potential implications and equivalent EU legislation; impairments of goodwill; pension fund shortfalls; general operational risks; HM Treasury exercising influence over the operations of the Group; reputational risk; the ability to access the contingent capital arrangements with HM Treasury; the conversion of the B Shares in accordance with their terms; limitations on, or additional requirements imposed on, the Group's activities as a result of HM Treasury's investment in the Group; and the success of the Group in managing the risks involved in the foregoing.

The forward-looking statements contained in this document speak only as of the date of this announcement, and the Group does not undertake to update any forward-looking statement to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.

The information, statements and opinions contained in this document do not constitute a public offer under any applicable legislation or an offer to sell or solicitation of any offer to buy any securities or financial instruments or any advice or recommendation with respect to such securities or other financial instruments.

Highlights

RBS announces actions to accelerate capital strengthening and enhance strategic focus

Full review of bank to improve customer service reporting February 2014

Q3 2013 pre-tax loss £634 million, after £496 million accounting charge for improved own credit

Core Tier 1 ratio up to 11.6%, or 9.1% on a fully loaded Basel III basis

Highlights

Restoring financial strength

  • RBS announces management actions to accelerate the building of its capital strength and to enhance its strategic focus on its core UK businesses and its international corporate capabilities.
  • The measures will include the creation of an internal "bad bank" to manage the run-down of high risk assets projected to be £38 billion by the end of 2013. The goal is to remove 55-70% of these assets over the next two years. While there is inevitable uncertainty associated with running down such assets, there is a clear aspiration to remove all these assets from the balance sheet in three years.
  • Faster run-down of high risk assets is expected to entail accelerated and increased impairments in Q4 2013 of £4.0 billion to £4.5 billion but the capital impact of this will be neutralised by a commensurate reduction in expected loss capital deductions. The net impact on the current Core Tier 1 ratio is expected to be a reduction of c.10 basis points. However, the new strategy will result in a strengthening of the Group's capital ratios in the medium term.
  • In light of a changing regulatory landscape and other capital headwinds RBS will target a Core Tier 1 ratio of c.11% on a fully loaded Basel III basis by the end of 2015, 200 basis points higher than the current position, rising to 12% or beyond by the end of 2016.
  • The Group will accelerate the divestment of Citizens, the Group's US banking subsidiary. A partial initial public offering is now planned for 2014 and the Group intends to fully divest the business by the end of 2016.
  • RBS's capital strength improved in Q3 2013 as the Group delivered a Core Tier 1 ratio of 11.6%. On a fully loaded Basel III basis Core Tier 1 ratio was 9.1%, up from 8.7% at 30 June 2013.

Sharpening our customer focus

  • To capture the full potential of its customer businesses RBS is undertaking a comprehensive business review of its:
  • Customer-facing businesses
  • IT and operations
  • Organisational and decision-making structures
  • The review will aim to improve the bank's performance and effectiveness in serving its customers, shareholders and wider stakeholders. The results of the review will be announced in February 2014 alongside the 2013 annual results. This will include detailed plans to realign the Group's cost base, with a cost:income percentage target in the mid 50s, down from 65% currently.

Highlights

Q3 2013 operating results

  • Q3 2013 Core operating profit of £1,283 million was 6% higher than the prior quarter, driven by continuing reductions in impairment losses in Retail & Commercial and an improvement in Markets operating profits. Core operating profit was down 14% from Q3 2012, driven by ongoing strategic contraction of the Markets business, with income down 9% and costs down 4%. Core return on equity was 7.7%.
  • Non-Core operating losses of £845 million compared with losses of £281 million in the prior quarter and £586 million in Q3 2012, reflecting exit and restructuring costs as the division saw accelerated disposals and asset run-off, and higher impairment losses.
  • Group operating profit(1) was £438 million in Q3 2013, compared with £931 million in Q2 2013 and £909 million in Q3 2012. After one-off items totalling £576 million, including £99 million of regulatory provisions and an additional charge of £250 million for Payment Protection Insurance redress, a pretax loss of £138 million was recorded, excluding own credit adjustments.
  • Own credit adjustments represented a charge of £496 million, reflecting the strengthening of Group's credit profile during the quarter. After these and a tax charge of £81 million (including a £197 million charge relating to the UK corporation tax change) and preference and other dividends of £102 million, the Group reported a loss attributable to ordinary and B shareholders of £828 million.
  • Tangible net asset value at 30 September 2013 was 431 pence per share, with foreign exchange movements accounting for 12 pence of the 14 pence fall since 30 June 2013.
  • RBS maintained its strong track record of running off legacy assets, with Non-Core's funded balance sheet down £8 billion to £37 billion, hitting its year-end target three months ahead of schedule. The reshaping of the Markets business also made strong progress, with funded assets down £20 billion to £248 billion and RWAs down £14 billion to £73 billion.

Serving our customers

  • UK Retail made good progress in the UK mortgage market, with applications up 14% in Q3 2013 from the prior quarter to £6.4 billion and net new lending of £607 million representing the strongest quarterly performance since 2010. Mortgage balances remained strong at £99 billion.
  • RBS and NatWest were first to make mortgages available to customers with smaller deposits under the second phase of the UK Government's Help To Buy mortgage guarantee scheme, with strong demand evident in the early days of the scheme's operation.
  • During Q3 2013 UK Retail has simplified pricing on its savings accounts and launched Cashback Plus, which rewards current account holders for using their debit cards in selected retailers.
  • The detailed recommendations of Sir Andrew Large's independent review of RBS's lending to SMEs will be addressed in the Group's comprehensive business review, due in February 2014.
  • UK Business & Commercial has received a positive response to 10,000 letters sent to advise customers of its appetite to lend to them if they should wish to increase their borrowing or take out new credit. Over £3.8 billion of funding had been offered through these statements of appetite by the end of Q3 2013.
  • In Q3 2013 RBS offered more than £15.0 billion of loans and facilities to UK businesses, of which £7.7 billion was to SMEs. In addition, the Group renewed £7.3 billion of UK business overdrafts, including £1.5 billion to SMEs.
  • There have been continuing signs of improving credit demand, with Q3 2013 SME loan and overdraft applications up 6% from Q2 2013.

Highlights

Serving our customers (continued)

  • RBS continues to support the Bank of England's Funding for Lending Scheme (FLS). Net lending within the scope of the extended FLS was £273 million in Q3 2013, despite £1,240 million of run-off in Non-Core and commercial real estate portfolios. This compares with a reduction in net lending of £2,793 million in Q2 2013.
  • In Q3 2013 Markets helped UK corporates raise £2.4 billion, by acting as bookrunner for debt capital market issues, including £1.0 billion sterling bonds, meeting UK customers' needs in both domestic and international markets.

Outlook

We see signs that the UK economic recovery is gaining traction and have observed higher levels of activity and confidence among our customers. Nevertheless, we expect a continued muted performance from our core businesses in the short term, due primarily to the continued effects of low interest rates, excess liquidity, a smaller balance sheet, and lower securities gains from our liquidity portfolio. We expect Markets performance in Q4 2013 to reflect normal seasonal trends. Our strategic review will start to drive cost reductions and improve efficiencies from our core businesses during 2014 but will take two to three years to embed.

We expect margins to be stable or slightly up, our underlying cost base to be at c.£13 billion for 2013 (excluding penalties and fines). Non-Core is forecast to be below £35 billion of funded assets, well ahead of our recent guidance. Whilst timings are uncertain, conduct and litigation charges are expected to continue as we work through the remaining outstanding issues.

In light of the new strategy to deal with our high risk assets we expect a significant increase in impairments in Q4 2013 which is likely to result in the Group reporting a substantial loss for the full year. The effect on the Group's Core Tier 1 ratio is however anticipated to be minimal.

Note:

(1) Operating profit before tax, own credit adjustments, Payment Protection Insurance costs, regulatory and legal actions, integration and restructuring costs, gain on redemption of own debt, amortisation of purchased intangible assets, strategic disposals and RFS Holdings minority interest ('operating profit'). Statutory operating loss before tax was £634 million for the quarter ended 30 September 2013.

This is my first message to you as Chief Executive. I took on the job because I believe we can make this a great bank for our customers. That's also the best way to make RBS an attractive investment and a good place to work for all our employees. As I write today, we still have a long way to travel to achieve all of these goals.

We are a bank with a significant international reach but the UK is our home. It accounts for the majority of our income and it's where our reputation for customer service, community support and corporate governance will be won or lost. It is also the place where we have the most opportunity to build long-term shareholder value. We have unique responsibilities to the UK and meeting them will have financial rewards for our business.

Our purpose is to serve our customers and to meet more of their financial needs. And we need to find a way to serve them from a more efficient, effective and agile business platform than the one we have today. I will provide full details in February 2014 on how we intend to do this. Today, I want to set out my assessment of our current performance and the management actions we must take on capital and risk to ensure nothing distracts us from the task of making this a great customer bank again.

Recent performance

Our third quarter results show the areas where the bank is making progress and those where we still have more to do. I joined RBS just over a year ago because I respect Stephen Hester and admired the work he and his team had done to bring this bank back from the brink. I have seen at first hand both the scale of the challenge they took on and the success they had in what will go down as a remarkable corporate rescue. This has been a major achievement.

I know, however, that a balance sheet clean-up does not make a great bank on its own. We have posted our seventh consecutive quarterly operating profit today. But for the most part our improved profitability is driven by a fall in impairments rather than an increase in income. Revenue growth in our main business franchise - UK Retail and Commercial - is not what we would like it to be at this point in our recovery. I'm encouraged that costs are down 8% on last year, but they are still unsustainably high. Our Core Return on Equity was 7.7% in Q3 2013 - down from 8.9% and 9.3% for the full year 2012 and 2011 rspectively. We must do better and we can do better.

RBS is a very complex business that is difficult for our employees and the outside world to navigate. But the heart of our performance problem is quite easy to understand: we make it too hard for customers to do business with us and too hard for our people to serve those customers well.

Our personal customers do only part of their everyday banking with us and there is no reason why we can't do more to support more of our customers' needs. We still receive far too many complaints, often on issues that would never arise if our systems and processes were more effective. We are the biggest backer of small businesses in the UK. Every year we speak to thousands of potential new small business customers but at the moment we don't convert enough of those conversations into actual new loans. And we haven't made the most of the opportunities in our international network by connecting the different parts of our corporate franchise to the needs of our customers. There is a big opportunity here and we are already beginning to seize it. The restructuring of our investment bank to lower its risk profile is in full swing and it is encouraging to see some signs of delivery from the business focus on our corporate and institutional customers.

No-one is more frustrated by this gap between our potential and our performance than our own people. I will make turning this situation around the top priority of everyone at RBS. We must become a company that knows what it means to obsess about our customers. This is a fundamental challenge that will involve the whole organisation.

Improving our customer performance - February 2014

So realising the full potential of our customer businesses is now our major challenge and opportunity. I am confident that we can do it. The potential I saw in the Retail Bank exists across the other businesses - strong market positions, stable businesses and good staff who are eager to serve the customer better. I have launched a full review of our ongoing businesses that places the needs of our customers at its centre. It will consider three broad areas:

  • 1) What can we do to meet more of our customers' needs and make ourselves simple and easy to do business with?
  • 2) How do our operations and IT systems function for the benefit of customers? How do our core systems help or impede our employees in their work for customers?
  • 3) How well does RBS work together as an organisation built to serve our customers? What can we do to make life simpler for employees and how can we simplify things so the whole of RBS can be greater than the sum of its parts?

The business review will also capture the tough calls on costs where they are needed to improve the performance and effectiveness of the bank. We currently have a cost:income ratio of 65%. That means we only have 35p left from every £1 we earn to invest in making our business better for customers and improving returns for shareholders. Our cost:income percentage needs to be down in the mid 50s. I will announce a new plan for the way the bank serves its customers around the time of our full year results in February 2014. That plan will require full focus from all our people.

Good Bank/Bad Bank Review

While everyone at RBS has been working hard for the last five years and the vast bulk of our balance sheet restructuring is now complete, we still have some hard work ahead of us. An important early challenge for me is to resolve the remaining legacy issues that have taken up a lot of the top management's time for the last few years. Without doing so we will not make the most of the plan I will set out in February.

Five years ago, our Non-Core assets totalled £258 billion. Through the good bank/bad bank review we have, over the last few months, been working with our major shareholder, the UK Government and their advisers to assess how far we've come in tackling the assets that continue to be a drag on our performance. We have a richer shared understanding of where we are today than we would have if we had not applied the rigour of this process. It is important for investors, regulators, and the management of the company that we have an agreed, robust assessment of our problematic assets.

We worked closely with HM Treasury and their advisers and identified a pool of £38 billion that we agreed would be a drag on our performance. These assets consume 20% of our capital and are made up predominantly of the most high risk assets we have in RBS.

Good Bank/Bad Bank Review (continued)

Through this review it has become clear that the effort, risk and expense involved in the creation of an external bad bank is not justified. The good bank/bad bank review has from the start been carried out in conjunction with the Prudential Regulation Authority (PRA). This has allowed us to address our shared objective of identifying ways in which to strengthen the capital position of the bank, speed up the recovery in our core UK businesses and accelerate the path to privatisation. The options open to the Group have been debated extensively by the Board and the Board has decided that RBS should take the actions we are announcing today.

One of the first steps we are taking is to create an internal "bad bank" to manage these assets down so as to release capital. Our goal is to remove between 55% and 70% of these assets over the next two years. While there is inevitable uncertainty associated with running down such assets, we have a clear aspiration to remove all these assets from the balance sheet in three years. Our track record in delivering the Non-Core run-down to date should give everyone confidence that we can deliver on this plan. It will be called RBS Capital Resolution Group and will have strong and transparent governance and disclosure via an oversight committee which reports regularly to the main Board.

Disposing of these assets over a shorter timeframe will reduce the value we can expect to recover, and will lead to accelerated and increased impairments. This will result in an immediate reduction in our expected loss capital deduction. The net impact of this on our CT1 capital ratio today is a reduction of c.10 basis points. However, by the end of 2016 we anticipate an incremental £35 billion reduction in RWAs; and a net incremental improvement in our CT1 ratio and a strong improvement in our stressed capital ratio. This is the right thing to do as we sharpen our focus on our customer businesses, which account for over 90% of our assets.

Actions to improve our capital

Great banks have strong liquidity and capital positions. Our liquidity position is already strong without question. I also want to dispel any impression that RBS is travelling light on capital.

The Board has decided to lift our capital targets and take new actions in order to meet them. There are three drivers of our decisions:

    1. You only have to pick up the newspaper every day to know that the sector faces capital risks from the continued cost of litigation and charges for bad conduct with our customers. As we have been disclosing for some time, we are squarely in the mix on some of the issues that have proved expensive elsewhere. The only option is to plan to carry more capital so we can absorb these costs as we work to put things right for customers.
    1. The PRA has established a capital regime which gives it sufficient scope to vary capital requirements based on its assessment of the risk an individual bank poses to the UK financial system. Having completed a consultation period with relevant institutions, the PRA is expected to publish finalised rules for the new capital regime in December 2013. We expect that the PRA will require banks to hold a higher quality of capital in greater amounts and it is therefore prudent that RBS respond in a proactive manner.
    1. The current pace of momentum in our core businesses means we are not rebuilding capital as quickly as we planned.

Actions to improve our capital (continued)

There is a range of possible outcomes on the actual capital position at different points in time. It is our prudent judgment that RBS should now be targeting a fully loaded Basel III Core Tier 1 ratio of c.11% by the end of 2015, rising to 12% or beyond by the end of 2016 - an increase of 300 basis points from our current position.

In order to meet our new capital targets we are announcing several new actions today:

  • We will accelerate our divestment of Citizens with a partial IPO now planned for next year. We plan to fully divest the business by the end of 2016. It is a good business, with the potential to build profitability and its own shareholder base, but it's not one that is an essential element of our strategy. The rationale for the original IPO holds and we envisage secondary sell-downs to complete the process, as we have done successfully with Direct Line Group.
  • Across the business we are intensifying management action to reduce risk-weighted-assets. The creation of our internal bad bank will on its own have a significant positive impact on our capital in the latter period of its rundown. The reduction of risk-weighted assets should position us safely above regulatory requirements and alongside the world's strongest financial institutions.

Ulster Bank

Like all of our businesses, Ulster Bank will form part of our February 2014 review. Subject to regulatory approval, a number of Ulster Bank assets (approximately £9 billion) will be managed by the "bad bank" and run down. But we also need to have full confidence that the rest of the Ulster Bank business is doing all it can for its customers and is playing its part within the wider company. We need to ensure that we have a viable and sustainable business model for Ulster Bank as part of this review. It's an important business for the whole island of Ireland and we understand the need to get this right.

Dividend Access Share

We are in advanced discussions with the UK Government about the removal of the Dividend Access Share. We are making very good progress in dealing with this issue which I know is important to many current and prospective investors in the company.

Lending

Today Sir Andrew Large will publish the summary of his review into lending to small and medium-sized businesses, which we commissioned earlier this year. The picture he will paint will not be an entirely comfortable one, but it's one we have to confront. I know that a successful, vibrant, and well-regarded SME bank is central to the overall value and reputation of this company. We must ensure our policies, processes and systems help our people to do the best job they can for customers and shareholders in this area. Our aim is to become the number one bank for SME customer service in the UK – including as measured in a new survey of SMEs by the Federation of Small Businesses and the British Chambers of Commerce – and to grow our lending along the way.

We have taken a number of steps to change and improve the way we do business but the Large review will show that there is significantly more we can do to expand our lending to small and medium-sized businesses. More recently, some of our competitors have managed to increase their lending in this area while we continue to contract. The detailed report will be published in one month's time. Its thematic findings are difficult to argue with and we will address all of the detailed issues it raises in the comprehensive business review I mentioned earlier in this letter.

Conclusion

We now have a shared vision for the bank that includes the Board, our principal prudential regulator and the UK Government. I believe this is beneficial for all of our shareholders. The actions we are announcing today, when complete, will create a less complex, more effective customer business capable of delivering returns that will be attractive to prospective shareholders. They will create a bank that can reward the faith of UK taxpayers and all our investors.

RBS has made a lot of progress since 2009. As ever with any long and difficult job, a degree of weariness and even defensiveness has crept in. We have got to move on as a company. The bar has been set at a higher level for RBS than for other UK banks because we were rescued at the public's expense. I have asked all our people to embrace the higher expectations that people have placed on our bank. That's the only way we will build a really great business for our customers, our people and our shareholders. That's my aim.

Ross McEwan

Relationship with HM Treasury

Following the Report from the UK Parliamentary Commission on Banking Standards in June 2013, HMT announced its intention to conduct a "good bank"/"bad bank" review in relation to RBS. Throughout this review, the Group worked closely with HMT and its advisors to consider whether the separation and transfer of a pool of the Group's assets into an external "bad bank" was in the interests of the Group, HMT and the Group's other shareholders. As the review progressed, it became clear that the benefit of removing those assets from the Group to an external bad bank would not justify the effort, risk and expense which such separation would entail.

During this process, HMT and the PRA proposed certain actions for consideration by the Board. Key elements of these proposals were already being contemplated by the Board. In conjunction the Group has also been having discussions, initiated by the PRA, in relation to its capital planning and actions which the Group might take to enhance its capital position.

Separately, the Group's new executive management team has been reviewing with the Board, and continues to review, the Group's strategy including its business mix, operating structure and cost base. This has included a review of the Group's current capital plan and market guidance with a view to improving the Group's capital strength in the light of potential regulatory changes, conduct and litigation headwinds and other developments which may impact the Group's future capital position.

Throughout this period, the Board has met several times to discuss these issues, determine how best to approach them and ultimately to take decisions in the interests of all of the Group's shareholders and other stakeholders in accordance with its statutory duties. Today's announcements relating to the Group's strategy as well as revised guidance on the Group's capital targets reflect the Board's decisions.

Internal Bad Bank

Background

  • In June 2013, in response to a recommendation by the Parliamentary Commission on Banking Standards, the UK Government announced that it would review the case for an external "bad bank" to deal with RBS's legacy and poorly-performing assets, based on three objectives:
  • accelerating the return of RBS to the private sector;
  • supporting the British economy; and
  • getting best value for the taxpayer.
  • Following this announcement, RBS worked closely with HMT and its advisers and identified a pool of c.£38 billion of assets with particularly high long-term capital intensity and/or potentially volatile outcomes in stressed environments.
  • HMT is publishing the results of its own review separately. The review concluded that the effort, risk and expense involved in the creation of an external bad bank could not be justified.
  • The options open to the Group for addressing its highest risk assets were reviewed and debated extensively by the Board, which decided to create an internal "bad bank" ('IBB') to manage these assets down so as to release capital. The IBB will bring assets under common management and increase focus on the run down (much as Non-Core does now).
  • Based on the July 2013 forecast of the 31 December 2013 balance sheet, c.£38 billion of funded assets were identified (see page 12), which together with associated derivatives, attract c.£116 billion of RWA equivalent.
  • While the IBB is of a similar size to the current Non-Core division, the assets have been selected on a different basis and no direct comparisons can be drawn:
  • Non-Core assets were selected in 2009 on the basis of five strategic tests and comprised nonstrategic businesses and countries; the lift and drop of entire activities; creditworthy assets and activities with low returns or low growth potential; high or volatile wholesale funding requirements; and assets with credit losses or capital intensity; whereas
  • The IBB will comprise assets with potentially volatile outcomes in stressed environments or with long-term capital intensity.
  • The IBB being established to manage these assets will be fully operational on 1 January 2014. It will be separately managed, but within the existing legal and governance structures of the Group including the creation of an IBB oversight board.
  • As part of its external reporting, the Group will provide comprehensive and transparent disclosures on the progress of the IBB, including funding and capital employed and released.
  • At 31 December 2013, approximately 50% of the portfolio's funded assets are from Non-Core (excluding Ulster Bank), 20% from Ulster Bank (Core and Non-Core) and the remainder are from UK Corporate, International Banking and Markets, most of which are managed by the Global Restructuring Group (GRG). Additional details are set out on page 12.
  • Approximately £10 billion to £12 billion of assets currently managed in Non-Core will be returned to relevant Core divisions.

Internal Bad Bank

Impact of the revised strategy

  • The IBB will target a reduction of between 55% and 70% of assets by the end of 2015. While there is inevitable uncertainty associated with running down such assets, it is the Group's aspiration to remove most of these assets from the balance sheet in three years. RBS believes that under many of the possible outcomes, and assuming favourable market conditions, no more than 15% of the IBB assets should be left on the RBS balance sheet after 3 years. The IBB is expected to be capital accretive and neutral for shareholder value, taking account of the benefits of a material reduction in the credit risk profile of the Group.
  • The new strategy to exit these assets over a shorter timeframe than envisaged in current plans will lead to accelerated and increased impairment losses on the non-performing assets. An estimated £4.0 billion to £4.5 billion is expected to be recognised in Q4 2013.
  • At the same time, there will be an immediate reduction in the Group's expected loss capital deduction and a net capital benefit of c.£2 billion to the Group's fully loaded Basel III Common Equity Tier 1 (CET1) capital is expected by the end of 2016.
  • The Group's regulatory stress capital requirements and Pillar 2B stressed loss capital buffer are also expected to be reduced over time.
  • The new strategy will also normalise credit metrics, particularly REIL, contributing approximately 50% of the planned reductions in the Group NPL ratio from c.9% to c.3% (the original plan had a reduction to 6% by the end of 2016).
  • An additional c.£1 billion of impairments is expected to be incurred during the period 2014 to 2016 on assets which are currently performing.
  • Of the total c.£5.0 billion to £5.5 billion of IBB accelerated and increased impairment losses noted above, approximately 50% to 60% were expected in the original plan to be incurred in 2017 or later.
  • The cost of disposal of the IBB assets is expected to be in the range of c.£1.5 billion to £2.0 billion over 2014 to 2016.
  • As many of the IBB assets are in Ireland, the tax relief on the losses is expected to be relatively limited.
  • Operating and funding costs of the IBB in 2014 to 2016 of c.£1.5 billion are already included in previous Group forecasts.

Other aspects

  • All numbers are indicative only at this stage.
  • The new IBB will formally commence on 1 January 2014 and will be called RBS Capital Resolution Group. For the fourth quarter of 2013 and 2013 as a whole, the Group's results will continue to be reported on the existing basis.

Internal Bad Bank

Estimated funded assets and RWAe of the IBB

Analysis of the estimated funded assets and RWAe of the IBB at 31 December 2013 and the related position at 30 June 2013 (the starting point for the identification of the portfolios of the IBB) are set out below.

31 December 2013 30 June 2013
Forecast total Non-performing Performing Total
Gross Net Gross Net Gross Net Gross Net
TPA TPA RWAe TPA TPA RWAe TPA TPA RWAe TPA TPA RWAe
£bn £bn £bn £bn £bn £bn £bn £bn £bn £bn £bn £bn
Non-Core
- CRE 10.4 8.4 17.5 7.2 4.8 14.2 6.1 6.1 13.2 13.3 10.9 27.4
- Ulster Bank 10.9 4.6 15.6 12.5 5.3 20.8 - - - 12.5 5.3 20.8
- Corporate 4.6 3.7 17.1 1.6 1.0 3.0 4.8 4.7 7.6 6.4 5.7 10.6
- Asset Finance 2.9 2.7 4.8 0.6 0.4 1.2 2.4 2.5 4.2 3.0 2.9 5.4
- Markets 4.1 4.1 5.8 0.4 0.3 0.2 4.6 4.6 6.6 5.0 4.9 6.8
Total Non-Core 32.9 23.5 60.8 22.3 11.8 39.4 17.9 17.9 31.6 40.2 29.7 71.0
Core
Ulster Bank 6.2 4.1 17.4 5.1 2.8 12.9 1.4 1.4 5.2 6.5 4.2 18.1
UK Corporate
- CRE 2.1 1.8 5.5 1.5 1.2 3.6 1.8 1.8 5.7 3.3 3.0 9.3
- Asset Finance 2.2 2.2 5.0 1.0 1.0 3.5 1.4 1.4 2.5 2.4 2.4 6.0
- Corporate 1.6 1.5 4.1 0.4 0.3 0.5 1.4 1.4 4.1 1.8 1.7 4.6
Total UK Corporate 5.9 5.5 14.6 2.9 2.5 7.6 4.6 4.6 12.3 7.5 7.1 19.9
International Banking 2.9 2.6 7.3 0.9 0.6 3.2 2.4 2.4 4.8 3.3 3.0 8.0
Markets 2.7 2.6 15.5 - - - 2.8 2.8 19.8 2.8 2.8 19.8
Total Core 17.7 14.8 54.8 8.9 5.9 23.7 11.2 11.2 42.1 20.1 17.1 65.8
Total IBB 50.6 38.3 115.6 31.2 17.7 63.1 29.1 29.1 73.7 60.3 46.8 136.8

Notes:

(1) The amounts at 31 December 2013 are based on the July 2013 forecast of the 31 December 2013 balance sheet.

(2) Funded assets or third party assets excluding derivatives (TPA) are shown gross and net of impairment provisions.

(3) Performing assets are shown gross and net of latent provisions and valuation adjustments.

(4) RWAs and RWA equivalent (RWAe) are on a fully loaded Basel III basis. RWAe include RWA equivalent of capital deductions.

(5) Non-Core Ulster Bank predominantly comprises commercial real estate lending (CRE).

(6) Core Ulster Bank comprises corporate and CRE lending.

Contacts

For analyst enquiries:
Richard O'Connor Head of Investor Relations +44 (0) 20 7672 1758
For media enquiries:
Group Media Centre +44 (0) 131 523 4205

Analysts' and Investor Presentation

The Royal Bank of Scotland Group will be hosting a presentation for analysts and investors following the release of the results for the quarter ended 30 September 2013. This will also be available via a live webcast and audio call. The details are as follows:

Date: Friday 1 November 2013
Time: 9.00 am UK time
Webcast: www.rbs.com/results
Dial in details: International – +44 (0) 1452 568 172
UK Free Call – 0800 694 8082
US Toll Free – 1 866 966 8024

* Note: We will take questions from the phone lines and the webcast.

Slides

Slides accompanying this presentation will be available on www.rbs.com/results

Financial supplement

A financial supplement containing income and balance sheet information for the last nine quarters will be available on www.rbs.com/results

Presentation of information

The financial information on pages 16 to 65 prepared using the Group's accounting policies, shows the underlying performance of the Group on a managed basis which excludes certain one-off and other items. Information is provided in this form to give a better understanding of the results of the Group's operations. Group operating profit/(loss) on this basis excludes:

  • own credit adjustments;
  • Payment Protection Insurance (PPI) costs;
  • Interest Rate Hedging Products (IRHP) redress and related costs;
  • regulatory and legal actions;
  • integration and restructuring costs;
  • gain/(loss) on redemption of own debt;
  • Asset Protection Scheme (APS);
  • amortisation of purchased intangible assets;
  • strategic disposals; and
  • RFS Holdings minority interest (RFS MI).

The ceding of control following the partial disposal of the Group's shareholding in Direct Line Group (DLG) resulted in the Group no longer treating DLG as an operating segment. Consequently, prior period data for 2012 on a managed basis (including disclosures relating to our Core business and segmental analysis) have been restated to exclude DLG. These restatements resulted in a decrease in Group operating profit of £110 million for the quarter ended 30 September 2012 and £285 million for the nine months ended 30 September 2012. They have no impact on the Group's statutory results. For further information on the restatements refer to the announcement dated 24 July 2013, available on www.rbs.com/ir

Statutory results

The condensed consolidated income statement, condensed consolidated statement of comprehensive income, condensed consolidated balance sheet, condensed consolidated statement of changes in equity and related notes presented on pages 66 to 88 inclusive are on a statutory basis. Reconciliations between the managed basis and statutory basis are included in Appendix 2.

Presentation of information

Revisions

Direct Line Group

The Group sold the first tranche of ordinary shares representing 34.7% of the share capital of DLG in October 2012 via an Initial Public Offering. On 13 March 2013, the Group sold a further 16.8% of ordinary shares in DLG and ceded control. This fulfilled the Group's plan to cede control of DLG by the end of 2013. On 20 September 2013, the Group sold a further 20% of the ordinary shares in DLG which is a further step towards complete disposal by the end of 2014, as required by the European Commission.

The Group now holds 28.5% of the issued ordinary share capital of DLG. Consequently, in the Group results DLG is treated as a discontinued operation until 12 March 2013 and as an associated undertaking thereafter, with associate income reported in Group Centre from 13 March 2013.

Revised allocation of Business Services costs

In the first quarter of 2013, the Group reclassified certain costs between direct and indirect expenses for all divisions. Comparatives have been restated accordingly; the revision did not affect total expenses or operating profit.

Implementation of IAS 19 'Employee Benefits' (revised)

The Group implemented IAS 19 with effect from 1 January 2013. IAS 19 requires: the immediate recognition of all actuarial gains and losses; interest cost to be calculated on the net pension liability or asset at the longterm bond rate, such that an expected rate of return will no longer be applied to assets; and all past service costs to be recognised immediately when a scheme is curtailed or amended. Implementation of IAS 19 resulted in an increase in the loss after tax of £21 million for the quarter ended 30 September 2012 and £63 million for the nine months ended 30 September 2012. Prior periods have been restated accordingly.

Implementation of IFRS 10 'Consolidated Financial Statements'

The Group implemented IFRS 10 with effect from 1 January 2013. IFRS 10 adopts a single definition of control: a reporting entity controls another entity when the reporting entity has the power to direct the activities of that other entity so as to vary returns for the reporting entity. IFRS 10 requires retrospective application. Following implementation of IFRS 10, certain entities that have trust preferred securities in issue are no longer consolidated by the Group. As a result there has been a reduction in non-controlling interests of £0.5 billion with a corresponding increase in Owners' equity (Paid-in equity); prior periods have been restated accordingly.

Summary consolidated income statement for the period ended 30 September 2013

Quarter ended Nine months ended
30 September 30 June 30 September 30 September 30 September
2013 2013 2012 2013 2012
£m £m £m £m £m
Net interest income 2,783 2,770 2,811 8,225 8,641
Non-interest income 2,111 2,677 2,747 7,277 8,602
Total income (1) 4,894 5,447 5,558 15,502 17,243
Operating expenses (2) (3,286) (3,399) (3,473) (10,066) (10,906)
Operating profit before impairment losses (3) 1,608 2,048 2,085 5,436 6,337
Impairment losses (1,170) (1,117) (1,176) (3,320) (3,825)
Operating profit (3) 438 931 909 2,116 2,512
Own credit adjustments (496) 127 (1,455) (120) (4,429)
Payment Protection Insurance costs (250) (185) (400) (435) (660)
Interest Rate Hedging Products redress and
related costs - - - (50) -
Regulatory and legal actions (99) (385) - (484) -
Integration and restructuring costs (205) (149) (229) (476) (848)
Gain/(loss) on redemption of own debt 13 242 (123) 204 454
Other items (35) (33) (70) (15) (79)
Operating (loss)/profit before tax (634) 548 (1,368) 740 (3,050)
Tax charge (81) (328) (3) (759) (402)
(Loss)/profit from continuing operations (715) 220 (1,371) (19) (3,452)
(Loss)/profit from discontinued operations, net of tax
- Direct Line Group - - 62 127 167
- Other (5) 9 5 6 6
(Loss)/profit from discontinued operations,
net of tax (5) 9 67 133 173
(Loss)/profit for the period (720) 229 (1,304) 114 (3,279)
Non-controlling interests (6) 14 3 (123) 28
Other owners' dividends (102) (101) (104) (284) (186)
(Loss)/profit attributable to ordinary and
B shareholders (828) 142 (1,405) (293) (3,437)

For the notes to this table refer to the following page.

Core summary consolidated income statement for the quarter ended 30 September 2013

Quarter ended Nine months ended
30 September 30 June 30 September 30 September 30 September
2013 2013 2012 2013 2012
£m £m £m £m £m
Net interest income 2,826 2,751 2,732 8,286 8,450
Non-interest income 2,187 2,423 2,776 6,969 8,473
Total income (1) 5,013 5,174 5,508 15,255 16,923
Operating expenses (2) (3,141) (3,243) (3,261) (9,600) (10,169)
Operating profit before impairment losses (3) 1,872 1,931 2,247 5,655 6,754
Impairment losses (589) (719) (752) (1,908) (2,305)
Operating profit (3) 1,283 1,212 1,495 3,747 4,449

Key metrics

Core performance ratios
- Net interest margin 2.24% 2.21% 2.15% 2.21% 2.15%
- Cost:income ratio 63% 63% 59% 63% 60%
- Return on equity 7.7% 7.2% 8.8% 7.5% 9.2%
- Adjusted earnings per ordinary and B share 4.0p 5.6p 5.1p 14.9p 13.7p
- Adjusted earnings per ordinary and B share
assuming a normalised tax rate of 23.25%
(2012 - 24.5%) 7.9p 7.4p 9.3p 23.2p 29.0p

Notes:

(1) Excluding own credit adjustments, gain/(loss) on redemption of own debt, Asset Protection Scheme, strategic disposals and RFS Holdings minority interest.

(2) Excluding PPI costs, IRHP redress and related costs, regulatory and legal actions, integration and restructuring costs, amortisation of purchased intangible assets and RFS Holdings minority interest.

(3) Operating profit before tax, own credit adjustments, PPI costs, IRHP redress and related costs, regulatory and legal actions, integration and restructuring costs, gain/(loss) on redemption of own debt, Asset Protection Scheme, amortisation of purchased intangible assets, strategic disposals and RFS Holdings minority interest.

Analysis of results is set out on pages 19 to 26.

Summary consolidated balance sheet at 30 September 2013

30 September
2013
£m
30 June
2013
£m
31 December
2012
£m
Cash and balances at central banks 87,066 89,613 79,290
Net loans and advances to banks (1,2) 28,206 30,241 29,168
Net loans and advances to customers (1,2) 406,927 418,792 430,088
Reverse repurchase agreements and stock borrowing 95,971 99,283 104,830
Debt securities and equity shares 133,249 149,625 172,670
Settlement balances 18,099 17,966 5,741
Intangible assets 13,742 13,997 13,545
Other assets (3) 22,519 23,020 35,060
Funded assets 805,779 842,537 870,392
Derivatives 323,657 373,692 441,903
Total assets 1,129,436 1,216,229 1,312,295
Bank deposits (2,4) 38,601 45,287 57,073
Customer deposits (2,4) 434,305 437,097 433,239
Repurchase agreements and stock lending 105,384 123,740 132,372
Debt securities in issue 71,781 79,721 94,592
Settlement balances 18,514 17,207 5,878
Short positions 31,020 27,979 27,591
Subordinated liabilities 23,720 26,538 26,773
Other liabilities (3) 18,517 18,955 29,996
Liabilities excluding derivatives 741,842 776,524 807,514
Derivatives 319,464 370,047 434,333
Total liabilities 1,061,306 1,146,571 1,241,847
Non-controlling interests 462 475 1,770
Owners' equity 67,668 69,183 68,678
Total liabilities and equity 1,129,436 1,216,229 1,312,295
Memo: Tangible equity (5) 48,634 49,894 49,841

Notes:

(1) Excludes reverse repurchase agreements and stock borrowing.

(2) Excludes disposal groups.

(3) Includes disposal groups.

(4) Excludes repurchase agreements and stock lending.

(5) Tangible equity is equity attributable to ordinary and B shareholders less intangible assets.

Key points

  • The ongoing reduction in Non-Core assets and strategic reshaping of the Markets balance sheet significantly reduced the Group's funded assets, down by £64.6 billion compared with 31 December 2012.
  • Loans and advances to customers decreased by £23.2 billion, primarily led by the Non-Core and Markets reductions.
  • Debt securities and equity shares were down £39.4 billion, mainly due to the sale of available-for-sale securities as part of the Group's on-going liquidity management, and the focus on balance sheet reduction and capital management in Markets.
  • Bank deposits decreased by £18.5 billion and debt securities in issue decreased by £22.8 billion in line with the overall reduction in the size of the Group's balance sheet and the planned reduction in wholesale funding.
  • Derivative assets and liabilities decreased by £118.2 billion and £114.9 billion respectively, primarily

due to decreases in fair values of interest rate contracts driven by upward shifts in interest rate yield curves.

Quarter ended Nine months ended
30 September 30 June 30 September 30 September 30 September
2013 2013 2012 2013 2012
Net interest income £m £m £m £m £m
Net interest income (1) 2,726 2,748 2,804 8,161 8,641
Average interest-earning assets (1) 539,396 552,072 576,833 550,599 603,240
Net interest margin
- Group 2.01% 2.00% 1.93% 1.98% 1.91%
- Retail & Commercial (2) 2.95% 2.92% 2.91% 2.92% 2.92%
- Non-Core (0.35%) 0.15% 0.41% (0.15%) 0.32%

Notes:

(1) For further analysis and details refer to pages 69 to 71.

(2) Retail & Commercial (R&C) comprises the UK Retail, UK Corporate, Wealth, International Banking, Ulster Bank and US R&C divisions.

Key points

Q3 2013 compared with Q2 2013

  • Retail & Commercial net interest income increased by £52 million, 2%. Net interest margin rose by 3 basis points as deposit repricing took effect, with asset spreads broadly stable in most R&C businesses.
  • Non-Core net interest income decreased by £63 million compared with Q2 2013, which included a one-off interest in suspense recovery of £54 million.
  • Group net interest margin (NIM) increased by 1 basis point in Q3 2013. Reduced funding costs in Markets and the margin improvement in R&C were partially offset by the non-repeat of the Non-Core recovery in Q2 2013.

  • Group net interest income decreased by £78 million, 3%, largely due to a decline in interest earning assets, down 6%, partially offset by deposit repricing.

  • Group NIM increased by 8 basis points to 2.01%, driven by deposit repricing partially offset by a reduction in higher yielding securities.
  • The reduction in rates on rolling current account hedges continued to have a negative impact, though the drag on net interest income has started to diminish.
Quarter ended Nine months ended
30 September 30 June 30 September 30 September 30 September
2013 2013 2012 2013 2012
Non-interest income £m £m £m £m £m
Net fees and commissions 1,144 1,142 1,191 3,392 3,746
Income from trading activities 599 874 769 2,489 2,962
Other operating income 368 661 787 1,396 1,894
Total non-interest income 2,111 2,677 2,747 7,277 8,602

Key points

Q3 2013 compared with Q2 2013

  • Income from trading activities was £275 million lower. While Markets income remained steady, with improved results from flow rates trading, Non-Core was a loss of £109 million in Q3 2013 compared with a £134 million gain in Q2 2013 reflecting the exit and restructuring costs on a number of transactions.
  • Disposal gains on available-for-sale securities, primarily in Group Treasury, were £251 million lower at £168 million.

  • Lower non-interest income primarily reflects the targeted reduction in Markets balance sheet and riskweighted assets.

  • The decrease in other operating income reflects lower disposal gains on available-for-sale securities as noted above and lower operating lease income, together with higher Non-Core disposal losses in Q3 2013.
Quarter ended Nine months ended
30 September 30 June 30 September 30 September 30 September
2013 2013 2012 2013 2012
Operating expenses £m £m £m £m £m
Staff expenses 1,758 1,764 1,882 5,343 5,998
Premises and equipment 540 526 510 1,619 1,572
Other 683 801 716 2,162 2,214
Administrative expenses 2,981 3,091 3,108 9,124 9,784
Depreciation and amortisation 305 308 365 942 1,122
Operating expenses 3,286 3,399 3,473 10,066 10,906
Staff costs as a % of total income 36% 32% 34% 34% 35%
Cost:income ratio - Core 63% 63% 59% 63% 60%
Cost:income ratio - Group 67% 62% 62% 65% 63%

Key points

Q3 2013 compared with Q2 2013

  • Staff expenses were £6 million lower, with headcount down by 1,400, principally in UK Retail, Markets and Non-Core. Premises and equipment costs, however, were £14 million higher, as the Group stepped up investment to improve its IT delivery capability.
  • Conduct-related costs were £83 million lower, including reduced legal costs in Centre and customer remediation charges in UK Corporate.
  • The deterioration in the Group cost:income ratio was principally driven by reduced income in Non-Core. The Core cost:income ratio was stable at 63%.

  • Staff costs were 7% lower, driven by the Markets headcount reductions implemented since Q3 2012. Markets' compensation ratio in the first nine months of the year was 37%, an increase of 1% compared with the same period of 2012.

  • The Core cost:income ratio worsened to 63% from 59% in Q3 2012, largely driven by weaker income in Markets.
Quarter ended Nine months ended
30 September 30 June 30 September 30 September 30 September
2013 2013 2012 2013 2012
Impairment losses £m £m £m £m £m
Loan impairment losses 1,120 1,125 1,183 3,281 3,913
Securities 50 (8) (7) 39 (88)
Group impairment losses 1,170 1,117 1,176 3,320 3,825
Loan impairment losses
- individually assessed 580 826 661 2,052 2,351
- collectively assessed 287 293 562 1,021 1,691
- latent 253 15 (40) 217 (153)
Customer loans 1,120 1,134 1,183 3,290 3,889
Bank loans - (9) - (9) 24
Loan impairment losses 1,120 1,125 1,183 3,281 3,913
Core 584 659 751 1,842 2,266
Non-Core 536 466 432 1,439 1,647
Group 1,120 1,125 1,183 3,281 3,913
Customer loan impairment charge as a % of
gross loans and advances to customers (1)
Group 1.0% 1.0% 1.0% 1.0% 1.1%
Core 0.6% 0.7% 0.7% 0.6% 0.8%
Non-Core 5.2% 4.0% 2.8% 4.7% 3.6%

Note:

(1) Customer loan impairment charge as a percentage of gross loans and advances to customers excludes reverse repurchase agreements and includes disposal groups.

Key points

Q3 2013 compared with Q2 2013

  • Core Retail & Commercial loan impairments fell by £158 million, or 23%, with charges relating to a small number of large single name cases in International Banking and UK Corporate in Q2 not being repeated. Core Ulster Bank also showed improvements, with a reduction in losses on the mortgage portfolio as arrears formation continued to fall and residential property prices stabilised.
  • Non-Core loan impairments were up £70 million to £536 million. The increase primarily related to Ulster Bank's CRE development portfolio. This was partially offset by reduced losses on the UK Corporate portfolio.

Q3 2013 compared with Q3 2012

  • Core Retail & Commercial loan impairments fell by £238 million or 31%, including a £125 million reduction in Core Ulster Bank, accompanied by significant improvements in UK Retail and UK Corporate.
  • Non-Core loan impairments increased by £104 million due to higher impairment charges on commercial real estate loans in the Ulster Bank-originated book, partly offset by continued portfolio run-off.

For further details of the Group's exposures and provisioning refer to page 96 and Appendix 1.

Quarter ended Nine months ended
30 September 30 June 30 September 30 September 30 September
2013 2013 2012 2013 2012
One-off and other items £m £m £m £m £m
Payment Protection Insurance costs (250) (185) (400) (435) (660)
Interest Rate Hedging Products redress and
related costs - - - (50) -
Regulatory and legal actions (99) (385) - (484) -
Integration and restructuring costs (205) (149) (229) (476) (848)
Gain/(loss) on redemption of own debt 13 242 (123) 204 454
Other items
- Asset Protection Scheme - - 1 - (44)
- Amortisation of purchased intangible assets (39) (38) (47) (118) (146)
- Strategic disposals** (7) 6 (23) (7) 129
- RFS Holdings minority interest 11 (1) (1) 110 (18)
(576) (510) (822) (1,256) (1,133)
Own credit adjustments* (496) 127 (1,455) (120) (4,429)
One-off and other items (1,072) (383) (2,277) (1,376) (5,562)
* Own credit adjustments impact:
Income from trading activities (155) 76 (435) 20 (1,715)
Other operating income (341) 51 (1,020) (140) (2,714)
Own credit adjustments (496) 127 (1,455) (120) (4,429)
** Strategic disposals
(Loss)/gain on sale and provision for loss on
disposal of investments in:
- Direct Line Group (13) - - (13) -
- RBS Aviation Capital - - - - 197
- Other 6 6 (23) 6 (68)
(7) 6 (23) (7) 129

Key points

The Group does not allocate one-off and other items to individual divisions. However, of the one-off and other items of significance, Regulatory and legal actions of £484 million in the first nine months of 2013 relate predominantly to Markets and Payment Protection Insurance (PPI) costs of £435 million relate mainly to UK Retail. Of the total integration and restructuring costs of £476 million, UK Retail accounts for c.30%, Markets account for c.25%, Centre c.15% and other divisions <10% each.

Q3 2013 compared with Q2 2013

  • Excluding own credit adjustments (OCA), one-off items totalled £576 million compared with £510 million in Q2. This included £205 million of restructuring charges, principally relating to the strategic reshaping of the Markets division and to streamlining UK Retail operations.
  • Regulatory provisions of £99 million were recorded in the quarter. An additional charge of £250 million was booked in respect of PPI redress.
  • OCA represented a charge of £496 million as the Group's credit spreads tightened, reversing the OCA credits booked in the first half of the year.

Q3 2013 compared with Q3 2012

• The significant reduction in one-off items principally reflected a smaller charge for OCA and lower PPI redress charges.

30 September 30 June 31 December
Capital resources and ratios 2013 2013 2012
Core Tier 1 capital £48bn £48bn £47bn
Tier 1 capital £57bn £58bn £57bn
Total capital £67bn £69bn £67bn
Risk-weighted assets (RWAs) £410bn £436bn £460bn
Core Tier 1 ratio 11.6% 11.1% 10.3%
Tier 1 ratio 13.8% 13.3% 12.4%
Total capital ratio 16.2% 15.8% 14.5%

Key points

30 September 2013 compared with 30 June 2013

  • The Group's Core Tier 1 ratio strengthened further to 11.6%, driven by a substantial reduction in riskweighted assets, principally reflecting the strategic reshaping of the Markets division.
  • Group RWAs fell by £26 billion to £410 billion. Markets was £14 billion lower, with a reduced balance sheet and declining market risk while Non-Core fell £5 billion. Retail & Commercial RWAs were down £6 billion, largely driven by foreign exchange movements.
  • On a fully loaded Basel III basis, the Core Tier 1 ratio strengthened by 40 basis points to 9.1%, above the Group's year end capital target of over 9%.

30 September 2013 compared with 31 December 2012

  • The Group's Core Tier 1 ratio was 130 basis points higher at 11.6%. On a fully loaded Basel III basis, the Core Tier 1 ratio was 140 basis points higher.
  • Since 31 December 2012, Group RWAs have fallen by £50 billion, with Markets declining by £28 billion and Non-Core £19 billion lower.
  • The total capital ratio increased by 170 basis points to 16.2%.

For further details of the Group's capital resources refer to page 90.

30 September 30 June 31 December
Balance sheet 2013 2013 2012
Funded balance sheet (1) £806bn £843bn £870bn
Total assets £1,129bn £1,216bn £1,312bn
Loans and advances to customers (2) £408bn £420bn £432bn
Customer deposits (3) £434bn £437bn £434bn
Loan:deposit ratio - Core (4) 87% 88% 90%
Loan:deposit ratio - Group (4) 94% 96% 100%
Tangible net asset value per ordinary and B share (5) 431p 445p 446p
Tier 1 leverage ratio (6) 14.0x 14.3x 15.0x
Tangible equity leverage ratio (7) 6.1% 6.0% 5.8%

Notes:

  • (1) Funded balance sheet represents total assets less derivatives.
  • (2) Excluding reverse repurchase agreements and stock borrowing, and including disposal groups.
  • (3) Excluding repurchase agreements and stock lending, and including disposal groups.
  • (4) Net of provisions, including disposal groups and excluding repurchase agreements. Excluding disposal groups, the loan:deposit ratios of Core and Group at 30 September 2013 were 87% and 94% respectively (30 June 2013 - 88% and 96%; 31 December 2012 - 90% and 99%)
  • (5) Tangible net asset value per ordinary and B share is total tangible equity divided by the number of ordinary shares in issue and the effect of convertible B shares.
  • (6) Funded tangible assets divided by total Tier 1 capital. See also Appendix 1 for the regulatory leverage ratio.
  • (7) Tangible equity leverage ratio is tangible equity attributable to ordinary and B shareholders divided by funded tangible assets.

Key points

30 September 2013 compared with 30 June 2013

  • The Group's funding position remained strong, reflecting continuing Non-Core run-off and reduced Markets collateral requirements. Total customer deposits declined by only 1% despite tighter pricing.
  • Retail & Commercial loans and advances were down £2 billion, as the strength of sterling reduced dollar and euro-denominated balances. UK Corporate property balances declined, offset by growth in International Banking trade finance balances.
  • Tangible net asset value per ordinary and B share was 431 pence, with exchange rate movements accounting for 12 pence of the 14 pence fall.

30 September 2013 compared with 31 December 2012

  • The Group loan:deposit ratio was 94% compared with 100% at the end of 2012. The Group has continued to attract deposits despite tightening its pricing, leaving a significant customer funding surplus as Non-Core loans and advances continue to run off.
  • Funded assets fell to £806 billion, a reduction of £64 billion since 31 December 2012, principally reflecting strategic reshaping of Markets and Non-Core run-off.
  • The Group's funded balance sheet has been reduced by £757 billion from its worst point, with only £37 billion of Non-Core assets remaining.
Funding and liquidity metrics 30 September
2013
30 June
2013
31 December
2012
Deposits (1) £473bn £482bn £491bn
Deposits as a percentage of funded balance sheet 59% 57% 56%
Short-term wholesale funding (2) £35bn £37bn £42bn
Wholesale funding (2) £114bn £129bn £150bn
Short-term wholesale funding as a percentage of funded balance sheet 4% 4% 5%
Short-term wholesale funding as a percentage of total wholesale funding 31% 29% 28%
Liquidity portfolio £151bn £158bn £147bn
Liquidity portfolio as a percentage of funded balance sheet 19% 19% 17%
Liquidity portfolio as a percentage of short-term wholesale funding 431% 427% 350%
Net stable funding ratio 119% 120% 117%

Notes:

(1) Excludes repurchase agreements and stock lending and includes disposal groups.

(2) Excludes derivative collateral.

Key points

30 September 2013 compared with 30 June 2013

  • Short-term wholesale funding fell in the quarter to £35 billion, just 4% of the funded balance sheet.
  • The Group's liquidity portfolio was reduced to £151 billion compared with £158 billion at 30 June 2013, but remained flat as a proportion of the total funded balance sheet at 19%.

30 September 2013 compared with 31 December 2012

  • Short-term wholesale funding fell by £7 billion in the year-to-date to £35 billion, 4% of the funded balance sheet and 31% of total wholesale funding.
  • Liquidity metrics improved during the year-to-date reflecting continuing balance sheet improvements.

For further details of the Group's funding and liquidity metrics refer to page 93.

The operating profit/(loss)(1) of each division is shown below.

Quarter ended Nine months ended
30 September 30 June 30 September 30 September 30 September
2013 2013 2012 2013 2012
£m £m £m £m £m
Operating profit/(loss) before impairment
losses by division
UK Retail 599 566 605 1,722 1,814
UK Corporate 572 589 615 1,704 1,976
Wealth 61 58 71 180 197
International Banking 111 141 187 401 513
Ulster Bank 72 98 87 246 249
US Retail & Commercial 201 206 244 615 622
Retail & Commercial 1,616 1,658 1,809 4,868 5,371
Markets 209 136 289 639 1,385
Central items 47 137 149 148 (2)
Core 1,872 1,931 2,247 5,655 6,754
Non-Core (264) 117 (162) (219) (417)
Group operating profit before impairment losses 1,608 2,048 2,085 5,436 6,337
Impairment losses/(recoveries) by division
UK Retail
89 141 436
UK Corporate 82
150
194 247 251
529
604
Wealth 1 2 8 8 30
International Banking 28 99 12 182 74
Ulster Bank 204 263 329 707 1,046
US Retail & Commercial 59 32 21 110 68
Retail & Commercial 524 679 758 1,787 2,258
Markets (1) 43 (6) 58 15
Central items 66 (3) - 63 32
Core 589 719 752 1,908 2,305
Non-Core 581 398 424 1,412 1,520
Group impairment losses 1,170 1,117 1,176 3,320 3,825

Note:

(1) Operating profit/(loss) before own credit adjustments, Payment Protection Insurance costs, Interest Rate Hedging Products redress and related costs, regulatory and legal actions, integration and restructuring costs, gain/(loss) on redemption of own debt, Asset Protection Scheme, amortisation of purchased intangible assets, strategic disposals and RFS Holdings minority interest.

Quarter ended Nine months ended
30 September 30 June 30 September 30 September 30 September
2013 2013 2012 2013 2012
£m £m £m £m £m
Operating profit/(loss) by division
UK Retail 517 477 464 1,471 1,378
UK Corporate 422 395 368 1,175 1,372
Wealth 60 56 63 172 167
International Banking 83 42 175 219 439
Ulster Bank (132) (165) (242) (461) (797)
US Retail & Commercial 142 174 223 505 554
Retail & Commercial 1,092 979 1,051 3,081 3,113
Markets 210 93 295 581 1,370
Central items (19) 140 149 85 (34)
Core 1,283 1,212 1,495 3,747 4,449
Non-Core (845) (281) (586) (1,631) (1,937)
Group operating profit 438 931 909 2,116 2,512
Quarter ended Nine months ended
30 September 30 June 30 September 30 September 30 September
2013 2013 2012 2013 2012
% % % % %
Net interest margin by division
UK Retail 3.62 3.56 3.53 3.56 3.57
UK Corporate 3.09 3.05 2.99 3.05 3.08
Wealth 3.56 3.41 3.88 3.51 3.74
International Banking 1.47 1.62 1.70 1.61 1.65
Ulster Bank 1.86 1.85 1.92 1.85 1.87
US Retail & Commercial 2.99 2.91 2.96 2.94 3.00
Retail & Commercial 2.95 2.92 2.91 2.92 2.92
Non-Core (0.35) 0.15 0.41 (0.15) 0.32
Group net interest margin 2.01 2.00 1.93 1.98 1.91
30 September
2013
30 June 31 December
2013 2012
£bn £bn £bn
Total funded assets by division
UK Retail 117.0 116.1 117.4
UK Corporate 107.0 107.6 110.2
Wealth 21.0 21.3 21.4
International Banking 53.3 51.9 53.0
Ulster Bank 29.2 30.3 30.6
US Retail & Commercial 71.4 74.1 72.1
Retail & Commercial 398.9 401.3 404.7
Markets 248.2 267.9 284.5
Central items 120.5 126.9 110.3
Core 767.6 796.1 799.5
Non-Core 37.3 45.4 57.4
804.9 841.5 856.9
Direct Line Group - - 12.7
RFS Holdings minority interest 0.9 1.0 0.8
Group 805.8 842.5 870.4
30 September
2013
30 June
2013
31 December
2012
£bn £bn Change £bn Change
Risk-weighted assets by division
UK Retail 44.8 44.1 2% 45.7 (2%)
UK Corporate 87.2 88.1 (1%) 86.3 1%
Wealth 12.1 12.5 (3%) 12.3 (2%)
International Banking 48.4 49.7 (3%) 51.9 (7%)
Ulster Bank 31.8 33.9 (6%) 36.1 (12%)
US Retail & Commercial 56.1 58.2 (4%) 56.5 (1%)
Retail & Commercial 280.4 286.5 (2%) 288.8 (3%)
Markets 73.2 86.8 (16%) 101.3 (28%)
Other (primarily Group Treasury) 11.6 12.3 (6%) 5.8 100%
Core 365.2 385.6 (5%) 395.9 (8%)
Non-Core 40.9 46.3 (12%) 60.4 (32%)
Group before RFS Holdings minority interest 406.1 431.9 (6%) 456.3 (11%)
RFS Holdings minority interest 3.9 4.1 (5%) 3.3 18%
Group 410.0 436.0 (6%) 459.6 (11%)
Employee numbers by division 30 September 30 June 31 December
(full time equivalents rounded to the nearest hundred) 2013 2013 2012
UK Retail 23,900 25,300 26,000
UK Corporate 13,700 13,800 13,300
Wealth 5,000 5,100 5,100
International Banking 4,800 4,800 4,600
Ulster Bank 4,800 4,800 4,500
US Retail & Commercial 18,300 18,500 18,700
Retail & Commercial 70,500 72,300 72,200
Markets 10,900 11,200 11,300
Group Centre 7,300 6,700 6,800
Core 88,700 90,200 90,300
Non-Core 1,900 2,200 3,100
90,600 92,400 93,400
Business Services 29,500 29,000 29,100
Integration and restructuring 200 300 500
Group 120,300 121,700 123,000

UK Retail

UK Retail

Quarter ended Nine months ended
30 September 30 June 30 September 30 September 30 September
2013 2013 2012 2013 2012
£m £m £m £m £m
Income statement
Net interest income 1,013 987 990 2,965 2,979
Net fees and commissions 243 215 231 670 682
Other non-interest income 11 10 21 35 78
Non-interest income 254 225 252 705 760
Total income 1,267 1,212 1,242 3,670 3,739
Direct expenses
- staff (177) (180) (201) (535) (625)
- other (137) (115) (93) (364) (282)
Indirect expenses (354) (351) (343) (1,049) (1,018)
(668) (646) (637) (1,948) (1,925)
Operating profit before impairment losses 599 566 605 1,722 1,814
Impairment losses (82) (89) (141) (251) (436)
Operating profit 517 477 464 1,471 1,378
Analysis of income by product
Personal advances 233 220 230 676 688
Personal deposits 125 124 158 352 511
Mortgages 664 649 598 1,941 1,757
Cards 213 210 218 632 649
Other 32 9 38 69 134
Total income 1,267 1,212 1,242 3,670 3,739
Analysis of impairments by sector
Mortgages 18 15 29 43 87
Personal 34 50 77 119 243
Cards 30 24 35 89 106
Total impairment losses 82 89 141 251 436
Loan impairment charge as % of gross
customer loans and advances (excluding
reverse repurchase agreements) by sector
Mortgages 0.1% 0.1% 0.1% 0.1% 0.1%
Personal 1.7% 2.4% 3.5% 2.0% 3.6%
Cards 2.1% 1.7% 2.5% 2.1% 2.5%
Total 0.3% 0.3% 0.5% 0.3% 0.5%

UK Retail

Key metrics

Quarter ended Nine months ended
30 September 30 June 30 September 30 September 30 September
2013 2013 2012 2013 2012
Performance ratios
Return on equity (1) 28.0% 26.1% 23.8% 26.5% 23.5%
Net interest margin 3.62% 3.56% 3.53% 3.56% 3.57%
Cost:income ratio 53% 53% 51% 53% 51%
30 September 30 June 31 December
2013 2013 2012
£bn £bn Change £bn Change
Capital and balance sheet
Loans and advances to customers (gross)
- mortgages 98.9 98.3 1% 99.1 -
- personal 8.1 8.3 (2%) 8.8 (8%)
- cards 5.7 5.6 2% 5.7 -
112.7 112.2 - 113.6 (1%)
Loan impairment provisions (2.2) (2.5) (12%) (2.6) (15%)
Net loans and advances to customers 110.5 109.7 1% 111.0 -
Risk elements in lending 3.8 4.3 (12%) 4.6 (17%)
Provision coverage (2) 59% 58% 100bp 58% 100bp
Customer deposits
- Current accounts 31.5 31.2 1% 28.9 9%
- Savings 81.9 80.4 2% 78.7 4%
Total customer deposits 113.4 111.6 2% 107.6 5%
Assets under management (excluding deposits) 5.9 5.8 2% 6.0 (2%)
Loan:deposit ratio (excluding repos) 97% 98% (100bp) 103% (600bp)
Risk-weighted assets (3)
- Credit risk (non-counterparty) 37.0 36.3 2% 37.9 (2%)
- Operational risk 7.8 7.8 - 7.8 -
Total risk-weighted assets 44.8 44.1 2% 45.7 (2%)

Notes:

(1) Divisional return on equity is based on divisional operating profit after tax divided by average notional equity (based on 10% of the monthly average of divisional RWAs, adjusted for capital deductions).

(2) Provision coverage represents loan impairment provisions as a percentage of risk elements in lending.

(3) Divisional RWAs are based on a long-term conservative average secured mortgage probability of default methodology rather than the current lower point in time basis required for regulatory reporting.

Key points

UK Retail continues to work towards being the best retail bank in the UK. In August 2013, it was announced that the division's then CEO, Ross McEwan, would take up the position of RBS Group CEO and a comprehensive internal and external search for his successor commenced. Les Matheson (previously Managing Director of Products and Marketing) has been appointed as interim CEO of UK Retail to lead the business in achieving its goals.

The division's newly retrained mortgage advisors continued to make good progress with new mortgage lending, growing application values by a further 14% in Q3 2013 following a 72% rebound in Q2 2013. Completion values increased by 64% following the high volume of applications in Q2 2013. RBS was the first bank to be ready to deliver the second phase of the Government's Help to Buy scheme, launched in early October 2013, and the very strong early response from customers has further reinforced UK Retail's determination to help young people and families across Britain buy their next home.

UK Retail

Key points (continued)

During Q3 2013, the division also continued to focus on making banking simple and easy for customers. The pricing on Cash/Instant Access ISAs was simplified, with fewer interest rate tiers and improved entry level interest rates.

Cashback Plus rewarding customers with a cash rebate for using their debit card in selected stores was launched for current account holders in the quarter. This is the first free debit card cashback scheme to launch in the UK, offering something innovative to RBS and NatWest customers. Over 400,000 customers had signed up for Cashback Plus by the end of Q3 2013. In addition, more than one million credit card customers were using the Your Points loyalty scheme by the quarter end, receiving a variety of benefits for transacting on their card.

Q3 2013 compared with Q2 2013

  • Operating profit increased by £40 million, or 8%, reflecting good income performance and stable, low levels of impairments.
  • Loans and advances to customers increased as mortgage completions rebounded following advisor retraining during H1 2013. Credit card balances increased slightly, offset by a small decline in personal advances.
  • Customer deposit balances increased by 2%, with strong balance growth of 5% in instant access savings products. The volume of new instant access accounts increased by 3% to 7.6 million during the quarter.
  • Net interest income was 3% higher.
  • Savings margins improved slightly as fixed rate products rolled off and strong growth in instant access products continued. This was offset by current account margin decline.
  • Mortgage new business margins continued to fall in line with market conditions; however, mortgage volumes increased and overall mortgage book margins remained stable.
  • Non-interest income increased by £29 million as minimal regulatory provisions were taken compared with Q2 2013. Strong transactional income from both debit and credit cards, supported by Cashback Plus and Your Points loyalty schemes respectively also contributed to this increase.
  • Direct costs were 6% higher as continued lower staff costs were more than offset by increased nonstaff charges.
  • Direct staff costs declined further as headcount was reduced by 1,400.
  • Direct other costs increased due to a higher FSCS levy and other regulatory charges.
  • Indirect costs increased due to higher technology investment costs.
  • Impairments were 8% lower, driven by lower customer defaults. Recoveries remained strong across the portfolio of impaired debt.
  • Risk elements in lending reduced by £0.5 billion primarily reflecting the write down of unsecured assets and the reclassification of certain mortgage loans.
  • Risk-weighted assets increased as a result of volume growth and minor model recalibrations, primarily in mortgages.

  • Operating profit increased by 11% with lower impairment losses and higher income, partly offset by increased costs.

  • Net interest income increased, reflecting higher mortgage balances. Current account balances have

grown strongly, however, this has been more than offset by lower rates on hedges.

UK Retail

Key points (continued)

Q3 2013 compared with Q3 2012 (continued)

  • Non-interest income remained broadly flat. Strong transactional income from debit and credit cards, with volumes 10% higher, was offset by lower investment and advice income following the Retail Distribution Review.
  • Direct staff costs decreased, reflecting a 3,200 headcount reduction. Other direct costs increased principally due to higher FSCS levies, regulatory charges and increased marketing activity. Indirect costs reflected higher technology investment expenditure.
  • Impairments were 42% lower as a result of improved asset quality and significantly lower default volumes.

UK Corporate

Quarter ended Nine months ended
30 September 30 June 30 September 30 September 30 September
2013 2013 2012 2013 2012
£m £m £m £m £m
Income statement
Net interest income 725 715 729 2,146 2,257
Net fees and commissions 328 335 334 984 1,016
Other non-interest income 59 92 75 208 277
Non-interest income 387 427 409 1,192 1,293
Total income 1,112 1,142 1,138 3,338 3,550
Direct expenses
- staff (229) (226) (229) (683) (714)
- other (90) (113) (91) (308) (265)
Indirect expenses (221) (214) (203) (643) (595)
(540) (553) (523) (1,634) (1,574)
Operating profit before impairment losses 572 589 615 1,704 1,976
Impairment losses (150) (194) (247) (529) (604)
Operating profit 422 395 368 1,175 1,372
Analysis of income by business
Corporate and commercial lending 631 665 613 1,918 1,964
Asset and invoice finance 169 170 176 503 509
Corporate deposits 88 83 141 244 481
Other 224 224 208 673 596
Total income 1,112 1,142 1,138 3,338 3,550
Analysis of impairments by sector
Financial institutions 5 (1) 8 6 12
Hotels and restaurants 7 12 6 37 29
Housebuilding and construction 9 6 14 27 118
Manufacturing 17 5 20 30 39
Private sector education, health, social work,
recreational and community services 36 44 (8) 105 35
Property 41 93 117 203 181
Wholesale and retail trade, repairs 20 7 16 59 65
Asset and invoice finance 5 5 10 11 30
Shipping (1) 24 29 31 40
Other 11 (1) 35 20 55
Total impairment losses 150 194 247 529 604
Quarter ended Nine months ended
30 September 30 June 30 September 30 September 30 September
2013 2013 2012 2013 2012
Loan impairment charge as % of gross
customer loans and advances (excluding
reverse repurchase agreements) by sector
Financial institutions 0.4% (0.1%) 0.6% 0.2% 0.3%
Hotels and restaurants 0.5% 0.9% 0.4% 0.9% 0.7%
Housebuilding and construction 1.2% 0.8% 1.6% 1.2% 4.5%
Manufacturing 1.6% 0.5% 1.7% 0.9% 1.1%
Private sector education, health, social work,
recreational and community services 1.7% 2.0% (0.4%) 1.6% 0.5%
Property 0.7% 1.5% 1.8% 1.2% 0.9%
Wholesale and retail trade, repairs 1.0% 0.3% 0.7% 0.9% 1.0%
Asset and invoice finance 0.2% 0.2% 0.4% 0.1% 0.4%
Shipping (0.1%) 1.3% 1.5% 0.6% 0.7%
Other 0.2% - 0.5% 0.1% 0.3%
Total 0.6% 0.7% 0.9% 0.7% 0.7%

Key metrics

Quarter ended Nine months ended
30 September 30 June 30 September 30 September 30 September
2013 2013 2012 2013 2012
Performance ratios
Return on equity (1) 12.4% 11.8% 11.9% 11.7% 15.0%
Net interest margin 3.09% 3.05% 2.99% 3.05% 3.08%
Cost:income ratio 49% 48% 46% 49% 44%

Note:

(1) Divisional return on equity is based on divisional operating profit after tax, divided by average notional equity (based on 10% of the monthly average of divisional RWAs, adjusted for capital deductions).

30 September 30 June 31 December
2013 2013 2012
£bn £bn Change £bn Change
Capital and balance sheet
Loans and advances to customers (gross)
- financial institutions 4.7 4.6 2% 5.8 (19%)
- hotels and restaurants 5.5 5.5 - 5.6 (2%)
- housebuilding and construction 2.9 2.9 - 3.4 (15%)
- manufacturing 4.3 4.4 (2%) 4.7 (9%)
- private sector education, health, social
work, recreational and community services 8.6 8.7 (1%) 8.7 (1%)
- property 23.1 24.1 (4%) 24.8 (7%)
- wholesale and retail trade, repairs 8.4 8.2 2% 8.5 (1%)
- asset and invoice finance 11.6 11.6 - 11.2 4%
- shipping 7.0 7.3 (4%) 7.6 (8%)
- other 27.7 27.3 1% 26.7 4%
103.8 104.6 (1%) 107.0 (3%)
Loan impairment provisions (2.3) (2.4) (4%) (2.4) (4%)
Net loans and advances to customers 101.5 102.2 (1%) 104.6 (3%)
Total third party assets 107.0 107.6 (1%) 110.2 (3%)
Risk elements in lending 6.0 6.2 (3%) 5.5 9%
Provision coverage (1) 39% 39% -. 45% (600bp)
Customer deposits 124.9 126.2 (1%) 127.1 (2%)
Loan:deposit ratio (excluding repos) 81% 81% -. 82% (100bp)
Risk-weighted assets
- Credit risk (non-counterparty) 78.8 79.7 (1%) 77.7 1%
- Operational risk 8.4 8.4 - 8.6 (2%)
87.2 88.1 (1%) 86.3 1%

Note:

(1) Provision coverage represents loan impairment provisions as a percentage of risk elements in lending.

Key points

UK Corporate continues to pursue new initiatives to deliver on its commitment to UK businesses and the communities it operates in.

As part of the division's concerted effort to support its SME customers, UK Corporate is proactively reviewing the business needs of SME customers to understand if they could benefit from the offer of additional facilities. By the end of September 2013, over 10,000 customers had been identified for additional funding under UK Corporate's 'Statements of Appetite' initiative with over £3.8 billion of funding offered to customers.

In Q3 2013 UK Corporate received more lending applications from SME customers than in any other period of 2013. For our larger customers UK Corporate has set aside £1.25 billion of funding for targeted support to housing associations, education sector clients and strategic infrastructure projects.

The division has continued to support the government-backed Funding for Lending Scheme (FLS). Surpassing its original FLS commitment, UK Corporate has now allocated in excess of £4.6 billion of new FLS-related lending to over 26,000 customers, £2.9 billion of which has been drawn. Mid-sized manufacturers are being offered targeted support, with interest rates reduced by more than 1% in some cases. SME customers have benefited from both lower interest rates and the removal of arrangement fees.

Key points (continued)

In July 2013, RBS announced an independent review by Sir Andrew Large of the lending standards and practices used by RBS and NatWest. The detailed findings of Sir Andrew's report will be addressed in full in the Group's comprehensive business review. UK corporate is committed to adopting a revised strategy and capabilities to enhance support to SMEs and the wider UK economic recovery while maintaining safe and sound lending practices.

Over 8,000 members of the public have benefited from UK Corporate's Business Banking Enterprise Programme in 2013. Through its combination of nationwide start-up surgeries, mobile business schools and business academies, the programme offers support and advice to aspiring entrepreneurs, start-up businesses and established SMEs looking to grow.

Q3 2013 compared with Q2 2013

  • Following growth of 10% in Q2 2013, operating profit increased by a further 7% with a return on equity of 12.4%.
  • Net interest income increased by 1%, benefiting from deposit and asset repricing. The additional day in the quarter helped offset the continued impact of lower yields on current accounts.
  • Non-interest income declined by 9%, primarily from the non-repeat of an equity gain of £20 million recorded in Q2 2013.
  • Total expenses were 2% lower, with no additional customer remediation costs in the quarter.
  • Impairments improved by £44 million, or 23%, with fewer significant individual cases in the mid-tolarge corporate business.
  • Risk-weighted assets were £1 billion lower as reduced asset volumes offset the increase resulting from the implementation of regulatory capital model change for shipping exposures.

  • Operating profit improved by 15%, principally driven by lower impairment charges.

  • Net interest income declined by 1% with economic factors affecting deposit returns combined with a 4% reduction in lending volumes, partially offset by the repricing initiatives.
  • Non-interest income was down 5%, due to an £18 million reduction in operating lease income (offset by an associated reduction in operating lease depreciation in expenses), lower lending fees and higher derivative close-out costs on impaired assets. These were partially offset by a one-off fair value charge of £25 million recorded on investments in Q3 2012.
  • Total expenses were up 3%, reflecting a £15 million increased allocation of branch network costs. Direct costs remained flat with higher investment spend and costs of the lending review, offset by a £14 million reduction in operating lease depreciation.
  • Impairments improved by £97 million due to fewer significant individual cases.
  • The loan to deposit ratio moved to 81% from 84% in Q3 2012. Lending volumes were down 4% as business demand for credit remained weak, whilst deposits were down 1% reflecting the rebalancing of the Group's liquidity position.
  • Risk-weighted assets increased as a result of regulatory capital model changes, in part offset by reduced asset volumes and movements into default.
Quarter ended Nine months ended
30 September 30 June 30 September 30 September 30 September
2013 2013 2012 2013 2012
£m £m £m £m £m
Income statement
Net interest income 169 162 185 500 542
Net fees and commissions 90 91 94 270 277
Other non-interest income 12 19 13 46 66
Non-interest income 102 110 107 316 343
Total income 271 272 292 816 885
Direct expenses
- staff (102) (110) (103) (320) (334)
- other (30) (27) (43) (81) (128)
Indirect expenses (78) (77) (75) (235) (226)
(210) (214) (221) (636) (688)
Operating profit before impairment losses 61 58 71 180 197
Impairment losses (1) (2) (8) (8) (30)
Operating profit 60 56 63 172 167
Analysis of income
Private banking 222 223 237 669 726
Investments 49 49 55 147 159
Total income 271 272 292 816 885
Key metrics Quarter ended Nine months ended
30 September 30 June 30 September 30 September 30 September
2013 2013 2012 2013 2012
Performance ratios
Return on equity (1) 13.1% 12.1% 13.8% 12.4% 12.0%
Net interest margin 3.56% 3.41% 3.88% 3.51% 3.74%
Cost:income ratio 77% 79% 76% 78% 78%

Note:

(1) Divisional return on equity is based on divisional operating profit after tax divided by average notional equity (based on 10% of the monthly average of divisional RWAs, adjusted for capital deductions).

30 September
2013
30 June
2013
31 December
2012
£bn £bn Change £bn Change
Capital and balance sheet
Loans and advances to customers (gross)
- mortgages 8.7 8.7 - 8.8 (1%)
- personal 5.6 5.7 (2%) 5.5 2%
- other 2.6 2.7 (4%) 2.8 (7%)
16.9 17.1 (1%) 17.1 (1%)
Loan impairment provisions (0.1) (0.1) - (0.1) -
Net loans and advances to customers 16.8 17.0 (1%) 17.0 (1%)
Risk elements in lending 0.3 0.3 - 0.2 50%
Provision coverage (1) 38% 39% (100bp) 44% (600bp)
Assets under management (excluding deposits) 30.5 31.1 (2%) 28.9 6%
Customer deposits 38.1 38.9 (2%) 38.9 (2%)
Loan:deposit ratio (excluding repos) 44% 44% - 44% -
Risk-weighted assets
- Credit risk (non-counterparty) 10.1 10.6 (5%) 10.3 (2%)
- Market risk 0.1 - 100% 0.1 -
- Operational risk 1.9 1.9 - 1.9 -
12.1 12.5 (3%) 12.3 (2%)

Note:

(1) Provision coverage represents loan impairment provisions as a percentage of risk elements in lending.

Key points

In Q3 2013, Coutts made further progress in implementing its UK strategy. The new advice proposition, post the UK's Retail Distribution Review, has delivered over £2 billion of assets under advice year to date.

Coutts continues to streamline client-facing processes and drive greater benefits from its global technology platform. It recently announced a reduction in the London property footprint from 11 buildings to 2 in order to drive further synergies. Good progress continues with the restructuring and investment in the international trust business including the closure of the Berne office in Q3 2013.

  • Operating profit was up £4 million primarily due to lower expenses reflecting the continued focus on cost reduction.
  • Income was down £1 million, with a 7% decrease in non-interest income partially offset by a 4% increase in net interest income. The increase in net interest income is a result of Wealth's repricing initiatives on deposits. This follows a reduction in the spread earned on a number of deposit products, reflecting lower Group funding requirements. Lower non-interest income was largely due to lower transactional activity in the international businesses.
  • Expenses decreased by 2% reflecting reduced headcount, from efficiency gains following investment in the global platform infrastructure, and a continued focus on discretionary costs.
  • Client assets and liabilities managed by the division declined by 2% with a reduction in deposits, following repricing initiatives in the UK, and a reduction in assets under management, due to movements in exchange rates. Lending remained broadly stable.

• Impairments were £1 million lower, as the credit quality of the loan book remained strong.

Key points (continued)

  • Operating profit was down 5% with lower income only partially offset by reduced expenses and impairment losses.
  • Net interest income declined by 9%, reflecting lower spreads on a number of deposit products. Noninterest income was 5% lower as market volatility led to a decrease in investment income.
  • Expenses fell by 5% due to reduced headcount and continued management of the cost base.
  • Client assets and liabilities managed by the division were flat. Lending was stable while deposits declined by 2% as a result of repricing activity in Q3 2013. Assets under management increased by 3% due to net inflows of £1 billion primarily in the international business.
  • Impairments were £7 million lower.

International Banking

Quarter ended Nine months ended
30 September 30 June 30 September 30 September 30 September
2013 2013 2012 2013 2012
£m £m £m £m £m
Income statement
Net interest income 166 177 227 540 721
Non-interest income 288 291 308 864 917
Total income 454 468 535 1,404 1,638
Direct expenses
- staff (137) (136) (134) (407) (477)
- other (41) (34) (48) (113) (144)
Indirect expenses (165) (157) (166) (483) (504)
(343) (327) (348) (1,003) (1,125)
Operating profit before impairment losses 111 141 187 401 513
Impairment losses (28) (99) (12) (182) (74)
Operating profit 83 42 175 219 439
Of which:
Ongoing businesses 83 42 171 219 452
Run-off businesses - - 4 - (13)
Analysis of income by product
Cash management 189 177 224 553 738
Trade finance 77 71 76 218 221
Loan portfolio 188 220 228 632 658
Ongoing businesses 454 468 528 1,403 1,617
Run-off businesses - - 7 1 21
Total income 454 468 535 1,404 1,638
Analysis of impairments by sector
Manufacturing and infrastructure - 87 2 127 21
Property and construction 20 9 - 15 7
Transport and storage 8 - - 32 (4)
Telecommunications, media and technology - (7) - (7) 9
Banks and financial institutions - - 12 - 43
Other - 10 (2) 15 (2)
Total impairment losses 28 99 12 182 74
Loan impairment charge as % of gross
customer loans and advances (excluding
reverse repurchase agreements) 0.3% 1.0% 0.1% 0.6% 0.2%

International Banking

Key metrics Quarter ended Nine months ended
30 September 30 June 30 September 30 September 30 September
2013 2013 2012 2013 2012
Performance ratios (ongoing businesses)
Return on equity (1) 4.7% 2.3% 10.3% 4.1% 9.5%
Net interest margin 1.47% 1.62% 1.70% 1.61% 1.65%
Cost:income ratio 76% 70% 65% 71% 67%
30 September 30 June 31 December
2013 2013 2012
£bn £bn Change £bn Change
Capital and balance sheet
Loans and advances to customers (gross) (2)
- manufacturing and infrastructure 15.0 16.6 (10%) 15.8 (5%)
- property and construction 2.2 2.4 (8%) 2.4 (8%)
- transport and storage 3.2 3.5 (9%) 2.5 28%
- telecommunications, media and technology 2.3 1.7 35% 2.2 5%
- banks and financial institutions 8.4 7.7 9% 9.1 (8%)
- other 10.8 8.7 24% 10.2 6%
41.9 40.6 3% 42.2 (1%)
Loan impairment provisions (0.3) (0.4) (25%) (0.4) (25%)
Net loans and advances to customers 41.6 40.2 3% 41.8 -
Loans and advances to banks 5.5 5.6 (2%) 4.8 15%
Securities 2.4 2.5 (4%) 2.6 (8%)
Cash and eligible bills 0.3 0.2 50% 0.5 (40%)
Other 3.5 3.4 3% 3.3 6%
Total third party assets (excluding derivatives
mark-to-market) 53.3 51.9 3% 53.0 1%
Risk elements in lending 0.5 0.5 - 0.4 25%
Provision coverage (3) 64% 75% (1,100bp) 93% (2,900bp)
Customer deposits (excluding repos) 47.6 46.0 3% 46.2 3%
Bank deposits (excluding repos) 5.3 6.1 (13%) 5.6 (5%)
Loan:deposit ratio (excluding repos) 87% 87% - 91% (400bp)
Risk-weighted assets
- Credit risk (non-counterparty) 43.7 45.0 (3%) 46.7 (6%)
- Operational risk 4.7 4.7 - 5.2 (10%)
48.4 49.7 (3%) 51.9 (7%)

Notes:

(1) Divisional return on equity is based on divisional operating profit after tax, divided by average notional equity (based on 10% of the monthly average of divisional RWAs, adjusted for capital deductions), for the ongoing businesses.

(2) Excludes disposal groups.

(3) Provision coverage represents loan impairment provisions as a percentage of risk elements in lending.

Quarter ended Nine months ended
30 September 30 June 30 September 30 September 30 September
2013 2013 2012 2013 2012
£m £m £m £m £m
Run-off businesses (1)
Total income - - 7 1 21
Direct expenses - - (3) (1) (34)
Operating profit/(loss) - - 4 - (13)

Note:

(1) Run-off businesses consist of the exited corporate finance business.

International Banking

Key points

International Banking remains focused on serving customers through its country network using its core strengths: debt financing, risk management and transaction services. Business conditions remained difficult during Q3 2013, with persistent low interest rates and broader margin compression.

In Q3 2013, International Banking continued to strengthen its balance sheet. Despite an underlying increase from the ongoing roll out of credit models, the division's risk-weighted assets were down 3% year on year.

Q3 2013 compared with Q2 2013

  • Operating profit was up £41 million, driven by lower impairments.
  • Income decreased by £14 million, or 3%:
  • Loan portfolio income was down 15%, with lower net interest income from a smaller portfolio asset base (due to increased repayments by customers actively managing their debt profiles) partially offset by increased revenues from capital management and hedging activities.
  • Cash management income was up £12 million, reflecting strategic improvements in the deposit mix.
  • Trade finance was up 8%, driven by loan growth, particularly in Asia.
  • Total expenses increased by £16 million, due to a £6 million increase related to risk management activities and an £8 million increase in indirect costs.
  • Impairment losses were £71 million lower than in Q2 2013, which included two large single-name provisions.
  • Third party assets were up 3%, reflecting growth in Trade finance as the business continues to grow capital efficient lending. This was partially offset by a lower asset base in the loan portfolio due to increased levels of customer repayments.
  • Risk-weighted assets decreased by 3%, partly due to movements in exchange rates.
  • Return on equity was 5% compared with 2% in Q2 2013.

  • Operating profit decreased by £92 million as a result of a decline in income and increased impairments, partially offset by lower costs.

  • Income was 15% lower:
  • Cash management income was down 16% reflecting a decline in three-month LIBOR as well as increased funding costs of liquidity buffer requirements.
  • Loan portfolio income was down 18% as a result of a lower asset base, resulting in decreased net interest income year on year.
  • Expenses declined by £5 million, reflecting continued emphasis on cost control with timely run-off of discontinued business. Tighter management of technology and infrastructure support costs also delivered savings.
  • Impairments were £16 million higher primarily due to a single provision in Q3 2013.
  • Third party assets declined by 9% following increased levels of customer repayments as customers continued to manage down their debt profile.
  • Risk-weighted assets were down 3%, as management action mitigated credit model increases.

Ulster Bank

Quarter ended Nine months ended
30 September 30 June 30 September 30 September 30 September
2013 2013 2012 2013 2012
£m £m £m £m £m
Income statement
Net interest income 154 154 163 462 488
Net fees and commissions 35 35 36 104 109
Other non-interest income 25 53 14 98 36
Non-interest income 60 88 50 202 145
Total income 214 242 213 664 633
Direct expenses
- staff (64) (67) (54) (188) (161)
- other (15) (12) (13) (42) (35)
Indirect expenses (63) (65) (59) (188) (188)
(142) (144) (126) (418) (384)
Operating profit before impairment losses 72 98 87 246 249
Impairment losses (204) (263) (329) (707) (1,046)
Operating loss (132) (165) (242) (461) (797)
Analysis of income by business
Corporate 76 88 85 246 275
Retail 101 120 93 310 267
Other 37 34 35 108 91
Total income 214 242 213 664 633
Analysis of impairments by sector
Mortgages 30 91 155 211 511
Commercial real estate
- investment 104 51 78 201 169
- development 12 12 14 38 38
Other corporate 51 111 75 237 292
Other lending 7 (2) 7 20 36
Total impairment losses 204 263 329 707 1,046
Loan impairment charge as % of gross
customer loans and advances (excluding
reverse repurchase agreements) by sector
Mortgages 0.6% 1.8% 3.3% 1.5% 3.6%
Commercial real estate -
- investment 11.6% 5.7% 8.7% 7.4% 6.3%
- development 6.9% 6.9% 8.0% 7.2% 7.2%
Other corporate 2.8% 5.9% 3.9% 4.4% 5.1%
Other lending 2.3% (0.6%) 2.2% 2.2% 3.7%
Total 2.6% 3.2% 4.1% 3.0% 4.3%
Key metrics Quarter ended Nine months ended
30 September 30 June 30 September 30 September 30 September
2013 2013 2012 2013 2012
Performance ratios
Return on equity (1) (12.0%) (14.1%) (20.4%) (13.2%) (22.0%)
Net interest margin 1.86% 1.85% 1.92% 1.85% 1.87%
Cost:income ratio 66% 60% 59% 63% 61%
30 September 30 June 31 December
2013
£bn
2013
£bn
Change 2012
£bn
Change
Capital and balance sheet
Loans and advances to customers (gross)
Mortgages 19.2 19.8 (3%) 19.2 -
Commercial real estate
- investment 3.6 3.6 - 3.6 -
- development 0.7 0.7 - 0.7 -
Other corporate 7.2 7.5 (4%) 7.8 (8%)
Other lending 1.2 1.3 (8%) 1.3 (8%)
31.9 32.9 (3%) 32.6 (2%)
Loan impairment provisions (4.5) (4.4) 2% (3.9) 15%
Net loans and advances to customers 27.4 28.5 (4%) 28.7 (5%)
Risk elements in lending
Mortgages
Commercial real estate
3.3 3.4 (3%) 3.1 6%
- investment 2.1 1.9 11% 1.6 31%
- development 0.4 0.5 (20%) 0.4 -
Other corporate 2.5 2.6 (4%) 2.2 14%
Other lending 0.2 0.2 - 0.2 -
Total risk elements in lending 8.5 8.6 (1%) 7.5 13%
Provision coverage (2) 52% 52% - 52% -
Customer deposits 22.2 23.1 (4%) 22.1 -
Loan:deposit ratio (excluding repos) 123% 123% - 130% (700bp)
Risk-weighted assets
- Credit risk
- non-counterparty 29.6 31.3 (5%) 33.6 (12%)
- counterparty 0.4 0.6 (33%) 0.6 (33%)
- Market risk 0.1 0.3 (67%) 0.2 (50%)
- Operational risk 1.7 1.7 - 1.7 -
31.8 33.9 (6%) 36.1 (12%)
Spot exchange rate - €/£ 1.196 1.169 1.227

Notes:

(1) Divisional return on equity is based on divisional operating loss after tax divided by average notional equity (based on 10% of the monthly average of divisional RWAs, adjusted for capital deductions).

(2) Provision coverage represents loan impairment provisions as a percentage of risk elements in lending.

Key points

Operating results showed further improvement in Q3 2013 primarily due to lower impairment losses. Ulster Bank's investment in programmes to assist customers in financial difficulty has resulted in six consecutive months of declining mortgage arrears and this, coupled with stabilising economic conditions, has driven an improved impairment performance.

Ulster Bank is committed to supporting economic recovery across the island of Ireland. The bank continued to re-affirm its commitment to serving customers well, supporting business and giving back to the communities where it operates. A number of new initiatives were delivered in Q3 2013 that demonstrate Ulster Bank's core values.

Serving our customers well

  • In the quarter, Ulster Bank customers completed 46% of transactions through digital channels. This was supported by further enhancements to mobile services and smart phone apps that allow customers to withdraw money from an ATM without a debit card, make payments using only a mobile number and view up to seven years of transaction history.
  • Over 7,000 business customers have registered for the "Anytime for Business" online banking service since its launch in Q2 2013.
  • Customers now have access to a customer advisor in real time via Webchat 24 hours a day, 7 days a week.

Supporting Enterprise and Communities:

  • Working in partnership with others, Ulster Bank provides funding for a range of initiatives such as SmallBusinessCan and BusinessWomenCan to build long-term financial health and employability. During Q3 2013 this was recognised in the National Chambers Ireland Corporate Social Responsibility Awards where Ulster Bank won the Marketplace award for BusinessWomenCan.
  • Through the Bank of England and HM Treasury Funding for Lending Scheme Ulster Bank has committed over £100 million of new lending to Northern Ireland businesses.
  • The bank's "One Week in June" initiative raised £430,000 for a number of Irish charities through a series of fundraising events involving both staff and customers.

Helping customers in financial difficulty

● Ulster Bank has invested strategically in people, systems and a suite of tailored solutions to make it easier for customers to enter into arrangements to stay in their homes and remain economically active. Customers in financial difficulty are continuously encouraged to engage with the bank.

  • Operating results improved by £33 million, or 20%, primarily due to lower impairment losses on the mortgage portfolio reflecting investment in programmes to support customers in arrears.
  • Income fell by £28 million in the quarter reflecting a reduced mark-to-market benefit on derivative instruments executed to hedge interest rate basis risk in the mortgage portfolio. Net interest income remained stable at £154 million with net interest margin increasing by 1 basis point to 1.86%.
  • Total expenses were £2 million, or 1%, lower, driven by the benefits of cost saving initiatives and the non-recurrence of an impairment charge on own property assets in Q2 2013.
  • Impairment losses fell by £59 million, or 22%, with a significant reduction in losses on the mortgage portfolio as residential property prices stabilised. Impairment losses within the corporate portfolio

remained elevated with a small number of significant charges on individual counterparty exposures.

Key points (continued)

Q3 2013 compared with Q2 2013 (continued)

● The loan:deposit ratio remained steady at 123%. Loan balances fell by 1% on a constant currency basis reflecting limited new lending due to low levels of demand. Retail and SME deposit balances were stable during the quarter, although total deposit balances declined by 2% on a constant currency basis driven by a reduction in Corporate Term balances.

  • Operating results improved significantly, by £110 million or 45%, driven by lower impairment losses.
  • Income was marginally higher at £214 million. Net interest income was down £9 million reflecting a lower return on the bank's capital base coupled with the cost of deposit raising. Net interest margin decreased by 6 basis points to 1.86%. Non-interest income increased by £10 million primarily due to a mark-to-market benefit on derivative instruments.
  • Expenses increased by £16 million, or 13%, reflecting further investment in programmes to support customers in financial difficulty, the cost of mandatory change programmes and higher pension charges.
  • Impairment losses decreased by £125 million, or 38%, reflecting a reduction in losses on the mortgage portfolio as residential property prices stabilised.
  • The progress made during 2012 to strengthen the balance sheet continued into 2013 with deposit balances 6% higher than Q3 2012 on a constant currency basis. As a result, the loan to deposit ratio improved to 123% from 141% at Q3 2012.
  • Risk-weighted assets decreased by 9% reflecting a smaller performing loan book and stabilising credit metrics.

US Retail & Commercial (£ Sterling)

Quarter ended Nine months ended
30 September 30 June 30 September 30 September 30 September
2013 2013 2012 2013 2012
£m £m £m £m £m
Income statement
Net interest income 493 473 488 1,437 1,467
Net fees and commissions 197 192 197 579 594
Other non-interest income 66 86 95 254 290
Non-interest income 263 278 292 833 884
Total income 756 751 780 2,270 2,351
Direct expenses
- staff (264) (278) (254) (821) (786)
- other (249) (231) (247) (726) (751)
- litigation settlement - - - - (88)
Indirect expenses (42) (36) (35) (108) (104)
(555) (545) (536) (1,655) (1,729)
Operating profit before impairment losses 201 206 244 615 622
Impairment losses (59) (32) (21) (110) (68)
Operating profit 142 174 223 505 554
Average exchange rate - US\$/£ 1.551 1.536 1.581 1.543 1.578
Analysis of income by product
Mortgages and home equity 109 123 139 358 406
Personal lending and cards 106 104 101 310 300
Retail deposits 197 189 213 576 653
Commercial lending 175 167 144 510 455
Commercial deposits 103 98 109 303 333
Other 66 70 74 213 204
Total income 756 751 780 2,270 2,351
Analysis of impairments by sector
Residential mortgages 16 10 (5) 28 (3)
Home equity 27 18 40 64 82
Corporate and commercial
Other consumer
(13)
24
(11)
15
(35)
21
(48)
61
(57)
41
Securities 5 - - 5 5
Total impairment losses 59 32 21 110 68
Loan impairment charge as % of gross
customer loans and advances (excluding
reverse repurchase agreements) by sector
Residential mortgages 1.1% 0.7% (0.3%) 0.6% (0.1%)
Home equity 0.9% 0.5% 1.2% 0.7% 0.8%
Corporate and commercial (0.2%) (0.2%) (0.6%) (0.3%) (0.3%)
Other consumer 1.1% 0.7% 1.0% 0.9% 0.7%
Total 0.4% 0.2% 0.2% 0.3% 0.2%

US Retail & Commercial (£ Sterling)

Key metrics Quarter ended Nine months ended
30 September 30 June 30 September 30 September 30 September
2013 2013 2012 2013 2012
Performance ratios
Return on equity (1) 6.3% 7.7% 9.7% 7.4% 8.1%
Adjusted return on equity (2) 6.3% 7.7% 9.7% 7.4% 8.8%
Net interest margin 2.99% 2.91% 2.96% 2.94% 3.00%
Cost:income ratio 73% 73% 69% 73% 74%
Adjusted cost:income ratio (2) 73% 73% 69% 73% 71%
30 September 30 June 31 December
2013 2013 2012
£bn £bn Change £bn Change
Capital and balance sheet
Loans and advances to customers (gross)
- residential mortgages 5.6 5.8 (3%) 5.8 (3%)
- home equity 12.5 13.5 (7%) 13.3 (6%)
- corporate and commercial 24.1 25.2 (4%) 23.8 1%
- other consumer 8.6 8.8 (2%) 8.4 2%
50.8 53.3 (5%) 51.3 (1%)
Loan impairment provisions (0.3) (0.3) - (0.3) -
Net loans and advances to customers 50.5 53.0 (5%) 51.0 (1%)
Total third party assets 71.9 74.6 (4%) 72.8 (1%)
Investment securities 12.9 11.5 12% 12.0 8%
Risk elements in lending
- retail 0.9 0.9 - 0.8 13%
- commercial 0.2 0.2 - 0.3 (33%)
Total risk elements in lending 1.1 1.1 - 1.1 -
Provision coverage (3) 25% 23% 200bp 25% -
Customer deposits (excluding repos) 58.0 60.1 (3%) 59.2 (2%)
Bank deposits (excluding repos) 0.7 1.6 (56%) 1.8 (61%)
Loan:deposit ratio (excluding repos) 87% 88% (100bp) 86% 100bp
Risk-weighted assets
- Credit risk
- non-counterparty 50.6 52.7 (4%) 50.8 -
- counterparty 0.6 0.6 - 0.8 (25%)
- Operational risk 4.9 4.9 - 4.9 -
56.1 58.2 (4%) 56.5 (1%)
Spot exchange rate - US\$/£ 1.618 1.520 1.616

Notes:

(1) Divisional return on equity is based on divisional operating profit after tax divided by average notional equity (based on 10% of the monthly average of divisional RWAs, adjusted for capital deductions).

(2) Excludes the litigation settlement in Q1 2012 and net gain on sale of Visa B shares in Q2 2012.

(3) Provision coverage represents loan impairment provisions as a percentage of risk elements in lending.

Key points

  • Performance is described in full in the US dollar-based financial statements set out on pages 50 to 53.
  • Sterling strengthened relative to the US dollar during Q3 2013, with the spot rate returning to the year

end level.

Quarter ended Nine months ended
30 September 30 June 30 September 30 September 30 September
2013 2013 2012 2013 2012
\$m \$m \$m \$m \$m
Income statement
Net interest income 760 726 771 2,217 2,315
Net fees and commissions 302 295 313 892 938
Other non-interest income 101 133 150 392 457
Non-interest income 403 428 463 1,284 1,395
Total income 1,163 1,154 1,234 3,501 3,710
Direct expenses
- staff (406) (428) (401) (1,267) (1,240)
- other (382) (356) (393) (1,119) (1,187)
- litigation settlement - - - - (138)
Indirect expenses (65) (54) (56) (167) (164)
(853) (838) (850) (2,553) (2,729)
Operating profit before impairment losses 310 316 384 948 981
Impairment losses (91) (48) (33) (169) (107)
Operating profit 219 268 351 779 874
Analysis of income by product
Mortgages and home equity 168 189 219 552 641
Personal lending and cards 164 159 159 478 473
Retail deposits 302 291 336 888 1,029
Commercial lending 269 257 228 787 718
Commercial deposits 159 151 173 468 526
Other 101 107 119 328 323
Total income 1,163 1,154 1,234 3,501 3,710
Analysis of impairments by sector
Residential mortgages 24 16 (8) 43 (5)
Home equity 43 27 64 99 129
Corporate and commercial (21) (17) (55) (74) (89)
Other consumer 38 22 32 94 65
Securities 7 - - 7 7
Total impairment losses 91 48 33 169 107
Loan impairment charge as % of gross
customer loans and advances (excluding
reverse repurchase agreements) by sector
Residential mortgages 1.1% 0.7% (0.3%) 0.6% (0.1%)
Home equity 0.9% 0.5% 1.2% 0.7% 0.8%
Corporate and commercial (0.2%) (0.2%) (0.6%) (0.3%) (0.3%)
Other consumer 1.1% 0.7% 1.0% 0.9% 0.7%
Total 0.4% 0.2% 0.2% 0.3% 0.2%

Key metrics

Quarter ended Nine months ended
30 September 30 June 30 September 30 September 30 September
2013 2013 2012 2013 2012
Performance ratios
Return on equity (1) 6.3% 7.7% 9.7% 7.4% 8.1%
Adjusted return on equity (2) 6.3% 7.7% 9.7% 7.4% 8.8%
Net interest margin 2.99% 2.91% 2.96% 2.94% 3.00%
Cost:income ratio 73% 73% 69% 73% 74%
Adjusted cost:income ratio (2) 73% 73% 69% 73% 71%
30 September 30 June 31 December
2013 2013 2012
\$bn \$bn Change \$bn Change
Capital and balance sheet
Loans and advances to customers (gross)
- residential mortgages 9.1 8.9 2% 9.4 (3%)
- home equity 20.2 20.4 (1%) 21.5 (6%)
- corporate and commercial 39.0 38.3 2% 38.5 1%
- other consumer 13.9 13.4 4% 13.5 3%
82.2 81.0 1% 82.9 (1%)
Loan impairment provisions (0.4) (0.4) - (0.5) (20%)
Net loans and advances to customers 81.8 80.6 1% 82.4 (1%)
Total third party assets 116.4 113.3 3% 117.7 (1%)
Investment securities 20.9 17.4 20% 19.5 7%
Risk elements in lending
- retail 1.4 1.3 8% 1.3 8%
- commercial 0.3 0.4 (25%) 0.6 (50%)
Total risk elements in lending 1.7 1.7 - 1.9 (11%)
Provision coverage (3) 25% 23% 200bp 25% -
Customer deposits (excluding repos) 93.9 91.4 3% 95.6 (2%)
Bank deposits (excluding repos) 1.1 2.4 (54%) 2.9 (62%)
Loan:deposit ratio (excluding repos) 87% 88% (100bp) 86% 100bp
Risk-weighted assets
- Credit risk
- non-counterparty 81.9 79.9 3% 82.0 -
- counterparty 0.9 1.0 (10%) 1.4 (36%)
- Operational risk 8.0 7.5 7% 7.9 1%
90.8 88.4 3% 91.3 (1%)

Notes:

(1) Divisional return on equity is based on divisional operating profit after tax divided by average notional equity (based on 10% of monthly average of divisional RWAs, adjusted for capital deductions).

(2) Excludes the litigation settlement in Q1 2012 and net gain on sale of Visa B shares in Q2 2012.

(3) Provision coverage represents loan impairment provisions as a percentage of risk elements in lending.

Key points

In Q3 2013, US R&C continued to make progress in developing a differentiated customer proposition across both its consumer and commercial activities. We continue to make significant investments to deliver enhanced products and services to customers, to improve our operating platforms, and to increase efficiency. We have commenced our IPO preparation and are developing and implementing plans to improve operating performance and to prepare for public company readiness.

Consumer Banking continued to improve customer service with the installation of an additional 357 intelligent deposit machines in the quarter. Consumer Banking also continued to grow and deepen customer relationships, evidenced by the upward trends in online banking usage and online bill payments. Moreover, our mobile banking application was ranked the "highest customer rated" app on both Android and iOS platforms by Extreme Labs in July 2013.

Commercial Banking continued to see results from investments in its value proposition, which is based on thought leadership and product capabilities. Specifically, Q2 2013 Greenwich Middle Market Syndicated Study results versus Q1 2013 showed an increase for client satisfaction, increasing from 66% to 75%, an increase in Lead Relationships as a percentage of customers, increasing from 54% to 59% and an increase in Proactively Provides Advice & Solutions, increasing from 58% to 68%. Our US Middle Market Syndications Bookrunner most recent ranking also improved from #10 in Q1 2013 to #9.

Commercial Banking also launched several growth initiatives, including expanding the Mid-Corporate segment nationally as well as growing the Franchise Finance, Lender Finance, Commercial Real Estate and other key industry verticals. While initial efforts have been focused on securing approvals and on-boarding new talent, the initiatives have already led to incremental loan growth.

  • Operating profit of \$219 million was down \$49 million, or 18%, largely driven by an increase in impairment losses. A sluggish economic recovery, combined with significant market liquidity resulted in intensified competition in loan markets. Low short-term rates limited net interest margin expansion and the rise in long-term rates dramatically slowed mortgage refinance volumes.
  • Higher rates led us to purchase incremental investment securities of \$3.5 billion during the quarter, reversing first half run-off.
  • Net interest income was up \$34 million, or 5%, due to the larger investment portfolio, commercial loan growth and favourable funding costs. Net interest margin increased by 8 basis points to 2.99%.
  • Loans and advances were up 1%. Commercial loans were up 2% despite competition for lending opportunities. Consumer loans were up 1% driven by a strategic initiative to purchase residential mortgages and hold more originations on balance sheet.
  • Non-interest income was down \$25 million, or 6%, reflecting lower securities gains, down \$17 million to \$25 million, and mortgage banking fees, down \$17 million to \$30 million, as refinancing volumes slowed, partially offset by higher commercial banking fee income.

Key points (continued)

Q3 2013 compared with Q2 2013 (continued)

  • Direct expenses were broadly in line with Q2 2013 reflecting the phasing of the annual incentive accruals and a seasonal decrease in payroll taxes, largely offset by a lower mortgage servicing rights impairment recapture.
  • Impairment losses remained relatively low at \$91 million, or 0.4% of loans and advances to customers. The credit environment remained broadly stable in the quarter. The increase in impairment losses was driven by a moderate increase in consumer charge-offs and a lower level of reserve release.

  • Operating profit of \$219 million decreased by \$132 million, or 38%, largely driven by lower income and an increase in impairment losses. The operating environment and market conditions remained challenging, with intense competition for loans and an extended period of low short-term rates.

  • Net interest income was down 1% due to consumer loan run-off and the effect of prevailing economic conditions on asset yields partially offset by commercial loan growth and the benefit of interest rate swaps.
  • Loans and advances were flat with strong commercial loan growth of 5% offset by run-off of long-term fixed-rate consumer products.
  • Customer deposits were down 3% due to planned run-off of high priced time deposits partially offset by growth achieved in checking balances. Consumer checking balances grew by 4% while small business checking balances grew by 6% over the year.
  • Non-interest income was down \$60 million, or 13%, reflecting lower mortgage banking fees, down \$41 million to \$30 million, deposit fees, down \$11 million to \$130 million, and securities gains, down \$27 million to \$25 million, partially offset by higher commercial banking fee income.
  • Direct expenses were down \$6 million, or 1%, reflecting a mortgage servicing rights recapture partially offset by the cost of regulatory compliance and new technology investments.
  • The credit environment remained broadly stable over the year. The increase in impairment losses was driven by lower levels of reserve release.

Markets

Quarter ended Nine months ended
30 September 30 June 30 September 30 September 30 September
2013 2013 2012 2013 2012
£m £m £m £m £m
Income statement
Net interest income from banking activities 41 26 11 97 67
Net fees and commissions receivable 50 49 77 176 277
Income from trading activities 730 747 933 2,393 3,398
Other operating income (net of related funding costs) 13 - 21 30 100
Non-interest income 793 796 1,031 2,599 3,775
Total income 834 822 1,042 2,696 3,842
Direct expenses
- staff (299) (301) (396) (985) (1,366)
- other (148) (207) (163) (537) (515)
Indirect expenses (178) (178) (194) (535) (576)
(625) (686) (753) (2,057) (2,457)
Operating profit before impairment losses 209 136 289 639 1,385
Impairment recoveries/(losses) 1 (43) 6 (58) (15)
Operating profit 210 93 295 581 1,370
Of which:
Ongoing businesses (1) 217 92 317 563 1,162
Run-off and recovery businesses (7) 1 (22) 18 208
Analysis of income by product
Rates 390 246 384 864 1,599
Currencies 257 306 202 786 568
Asset backed products 125 166 394 739 1,153
Credit markets 187 152 178 556 578
Total income ongoing businesses 959 870 1,158 2,945 3,898
Inter-divisional revenue share (162) (149) (161) (480) (539)
Run-off and recovery businesses 37 101 45 231 483
Total income 834 822 1,042 2,696 3,842
Memo - Fixed income and currencies
Total income ongoing businesses 959 870 1,158 2,945 3,898
Less: primary credit markets (146) (136) (113) (433) (414)
Total fixed income and currencies 813 734 1,045 2,512 3,484

Note:

(1) The ongoing businesses include the Rates, Currencies, Asset backed products and Credit markets areas.

Key metrics Quarter ended Nine months ended
30 September 30 June 30 September 30 September 30 September
2013 2013 2012 2013 2012
Performance ratios
Return on equity (1) 7.0% 2.8% 7.6% 5.9% 11.5%
Cost:income ratio 75% 83% 72% 76% 64%
Compensation ratio (2) 36% 37% 38% 37% 36%
30 September
30 June
31 December
2013 2013 2012
£bn £bn Change £bn Change
Capital and balance sheet
Loans and advances to customers (gross) 24.4 28.2 (13%) 29.8 (18%)
Loan impairment provisions (0.2) (0.2) - (0.2) -
Net loans and advances to customers 24.2 28.0 (14%) 29.6 (18%)
Net loans and advances to banks 15.5 16.0 (3%) 16.6 (7%)
Reverse repos 95.6 98.9 (3%) 103.8 (8%)
Securities 71.4 84.9 (16%) 92.4 (23%)
Cash and eligible bills 19.6 18.0 9% 30.2 (35%)
Other 21.9 22.1 (1%) 11.9 84%
Total third party assets (excluding derivatives
mark-to-market) 248.2 267.9 (7%) 284.5 (13%)
Net derivative assets (after netting) 18.6 21.0 (11%) 21.9 (15%)
Provision coverage (3) 77% 78% (100bp) 77% -
Customer deposits (excluding repos) 25.8 26.4 (2%) 26.3 (2%)
Bank deposits (excluding repos) 29.3 34.0 (14%) 45.4 (35%)
Risk-weighted assets
- Credit risk
- non-counterparty 10.5 12.5 (16%) 14.0 (25%)
- counterparty 26.5 30.8 (14%) 34.7 (24%)
- Market risk 26.4 33.7 (22%) 36.9 (28%)
- Operational risk 9.8 9.8 - 15.7 (38%)
73.2 86.8 (16%) 101.3 (28%)

Notes:

(1) Divisional return on equity is based on divisional operating profit after tax, divided by average notional equity (based on 10% of the monthly average of divisional RWAs, adjusted for capital deductions).

(2) Compensation ratio is based on staff costs as a percentage of total income.

(3) Provision coverage represents loan impairment provisions as a percentage of risk elements in lending.

Quarter ended Nine months ended
30 September
2013
2013 30 June 30 September
2012
30 September 30 September
2013
2012
Income statement (ongoing business) £m £m £m £m £m
Total income 800 724 1,004 2,475 3,385
Direct expenses (408) (464) (508) (1,397) (1,655)
Indirect expenses (176) (176) (192) (528) (570)
Impairment recoveries 1 8 13 13 2
Operating profit 217 92 317 563 1,162
Performance ratios (ongoing business)
Return on equity (1) 9.3% 3.6% 10.2% 7.4% 12.3%
Cost:income ratio 73% 88% 70% 78% 66%
Compensation ratio (2) 34% 38% 36% 37% 36%
30 September 30 June 31 December
2013 2013 2012
Balance sheet (ongoing business) £bn £bn £bn
Total third party assets (excluding derivatives mark-to-market) 231.4 247.5 259.3
Risk-weighted assets 56.9 68.6 79.1

Notes:

(1) Divisional return on equity is based on divisional operating profit after tax, divided by average notional equity (based on 10% of the monthly average of divisional RWAs, adjusted for capital deductions), for ongoing businesses.

(2) Compensation ratio is based on staff costs as a percentage of total income.

Key points

Markets operating profit recovered in Q3 2013, compared with the prior quarter, despite subdued client activity remaining subdued. The trading performance in the Rates business improved and Credit benefitted from a strong performance in Corporate Debt Capital Markets. Costs were significantly lower than both Q2 2013 and Q3 2012, reflecting headcount reductions and tight control of discretionary expenditure.

Markets continued to focus on reducing its balance sheet and managing risk. Third party assets were £36 billion lower than at 31 December 2012 and risk-weighted assets were down £28 billion, consistent with the previously announced objective of reaching £80 billion Basel III risk-weighted assets by the end of 2014.

  • Operating profit increased by £117 million. Income improved, despite the summer slowdown, weak recovery in the European economy and uncertainty surrounding the Federal Reserve's tapering of quantitative easing. Costs fell by 9% and impairment losses were negligible.
  • Rates income rebounded following an improved trading performance.
  • Currencies continued to perform well. Spot FX remained strong and FX Options continued to benefit from opportunities in a volatile market, albeit to a lesser extent than in Q2 2013.
  • Asset Backed Products was affected by market expectations of a tapering of the Federal Reserve's programme of quantitative easing and subdued client activity. This, combined with the deliberate balance sheet reduction, resulted in lower income.
  • Credit Markets benefited from good levels of activity in Corporate Debt Capital Market income and gains in Flow Credit as credit spreads generally tightened.
  • Costs fell by 9%, driven by ongoing cost saving initiatives and a lower level of legal costs.

• Markets continued to make significant progress in reducing the scale of its balance sheet and capital. Third party assets fell by a further £20 billion. Risk-weighted assets also fell, by £14 billion, driven by management action to reduce exposures and mitigate risk.

Key points (continued)

  • The strategic repositioning of Markets drove a significant reduction in third party assets and riskweighted assets.
  • Costs fell by 17%, driven by a reduction in headcount of 1,000 and a continued focus on discretionary expenditure.
  • Income was lower as Asset Backed Products, in particular, was down due an aggressive reduction in balance sheet deployed by the business coupled with limited demand as the market anticipated a tapering of quantitative easing by the Federal Reserve. This contrasted with Q3 2012, which benefited from a sustained rally as investors searched for yield.
  • Rates increased slightly despite the uncertainty surrounding the Federal Reserve's quantitative easing programme and the slow recovery of the European markets.
  • Currencies income was up, Spot FX continued to perform well and FX Options benefited from recent volatility in emerging markets currencies.
  • Credit Markets benefitted from a stronger performance in Corporate Debt Capital Markets.

Central items

Quarter ended Nine months ended
30 September 30 June 30 September 30 September 30 September
2013 2013 2012 2013 2012
£m £m £m £m £m
Central items not allocated (19) 140 149 85 (34)

Note:

(1) Costs/charges are denoted by brackets.

Funding and operating costs have been allocated to operating divisions based on direct service usage, the requirement for market funding and other appropriate drivers where services span more than one division.

Residual unallocated items relate to volatile corporate items that do not naturally reside within a division.

Key points

Q3 2013 compared with Q2 2013

  • Central items not allocated were a debit of £19 million compared with a credit of £140 million in Q2 2013.
  • The movement was primarily due to lower gains of £150 million on disposals of available-for-sale securities, down £205 million compared with Q2 2013, and a one-off impairment charge of £65 million in Q3 2013 in respect of a real estate loan. These reductions were partially offset by a £38 million increase in investment income to £55 million and a £50 million reduction in the charge for litigation and conduct matters to £45 million from £95 million in Q2 2013.

  • Central items not allocated represented a debit of £19 million compared with a credit of £149 million in Q3 2012.

  • The movement was primarily due to lower gains of £150 million on disposals of available-for-sale securities, down £314 million compared with Q3 2012, and the one-off impairment charge of £65 million. These were partially offset by lower unallocated costs in Group Treasury, down £63 million, higher investment income, up £55 million, a £30 million reduction in the charge for litigation and conduct matters and the non-repeat of IT incident costs of £50 million in Q3 2012.

Non-Core

Quarter ended Nine months ended
30 September 30 June 30 September 30 September 30 September
2013 2013 2012 2013 2012
£m £m £m £m £m
Income statement
Net interest income (33) 30 86 (31) 287
Net fees and commissions 6 18 17 44 77
(Loss)/income from trading activities (109) 134 (203) 70 (604)
Other operating income
- rental income 40 33 73 121 374
- other (1) (23) 58 77 43 186
Non-interest income (86) 243 (36) 278 33
Total income (119) 273 50 247 320
Direct expenses
- staff (50) (55) (71) (166) (226)
- operating lease depreciation (17) (14) (43) (58) (195)
- other (30) (36) (30) (94) (117)
Indirect expenses (48) (51) (68) (148) (199)
(145) (156) (212) (466) (737)
Operating (loss)/profit before impairment losses (264) 117 (162) (219) (417)
Impairment losses (581) (398) (424) (1,412) (1,520)
Operating loss (845) (281) (586) (1,631) (1,937)

Note:

(1) Includes (losses)/gains on disposals (Q3 2013 - £73 million loss; Q2 2013 - £11 million loss; Q3 2012 - £42 million loss; nine months ended 30 September 2013 - £141 million loss; nine months ended 30 September 2012 - £101 million gain).

Non-Core

Quarter ended Nine months ended
30 September 30 June 30 September 30 September 30 September
2013 2013 2012 2013 2012
£m £m £m £m £m
Analysis of (loss)/income by business
Banking and portfolios (84) 152 91 60 151
International businesses (31) 27 60 41 221
Markets (4) 94 (101) 146 (52)
Total (loss)/income (119) 273 50 247 320
(Loss)/income from trading activities
Monoline exposures (21) 25 21 (3) (170)
Credit derivative product companies (9) 6 (199) - (206)
Asset-backed products 7 16 17 43 85
Other credit exotics 13 - 16 28 (33)
Equities 1 1 1 2 3
Banking book hedges - - (14) 3 (36)
Other (100) 86 (45) (3) (247)
(109) 134 (203) 70 (604)
Impairment losses
Banking and portfolios (1) 589 415 433 1,445 1,623
International businesses 4 4 16 10 41
Markets (12) (21) (25) (43) (144)
Total impairment losses 581 398 424 1,412 1,520
Loan impairment charge as % of gross
customer loans and advances (excluding
reverse repurchase agreements) (2)
Banking and portfolios (3) 5.2% 4.0% 2.8% 4.7% 3.6%
International businesses 4.0% 2.0% 4.5% 3.3% 3.9%
Markets - - 0.4% - (1.6%)
Total 5.2% 4.0% 2.8% 4.7% 3.6%

Key metrics

Quarter ended Nine months ended
30 September 30 June 30 September 30 September 30 September
2013 2013 2012 2013 2012
Performance ratio
Net interest margin (0.35%) 0.15% 0.41% (0.15%) 0.32%

Notes:

(1) Includes Ulster Bank impairment losses of £398 million (Q2 2013 - £189 million; Q3 2012 - £164 million; nine months ended 30 September 2013 - £829 million; nine months ended 30 September 2012 - £619 million).

(2) Includes disposal groups.

(3) Ulster Bank - 13.2% (Q2 2013 - 5.9%; Q3 2012 - 5.0%; nine months ended 30 September 2013 - 9.1%; nine months ended 30 September 2012 - 6.3%). Banking and portfolios excluding Ulster Bank - 1.9% (Q2 2013 - 3.3%; Q3 2012 - 2.1%; nine months ended 30 September 2013 - 2.8%; nine months ended 30 September 2012 - 2.8%).

Non-Core

30 September
30 June
31 December
2013 2013 2012
£bn £bn Change £bn Change
Capital and balance sheet
Loans and advances to customers (gross) (1) 40.4 46.4 (13%) 55.4 (27%)
Loan impairment provisions (11.3) (11.4) (1%) (11.2) 1%
Net loans and advances to customers 29.1 35.0 (17%) 44.2 (34%)
Total third party assets (excluding derivatives) 37.3 45.4 (18%) 57.4 (35%)
Total third party assets (including derivatives) 41.1 50.0 (18%) 63.4 (35%)
Risk elements in lending (1) 19.8 20.9 (5%) 21.4 (7%)
Provision coverage (2) 57% 55% 200bp 52% 500bp
Customer deposits (1) 2.4 2.7 (11%) 2.7 (11%)
Risk-weighted assets
- Credit risk
- non-counterparty 29.2 33.0 (12%) 45.1 (35%)
- counterparty 6.5 7.8 (17%) 11.5 (43%)
- Market risk 4.0 4.3 (7%) 5.4 (26%)
- Operational risk 1.2 1.2 - (1.6) 175%
40.9 46.3 (12%) 60.4 (32%)

Notes:

(1) Excludes disposal groups.

(2) Provision coverage represents loan impairment provisions as a percentage of risk elements in lending.

30 September 30 June 31 December
2013 2013 2012
£bn £bn £bn
Gross customer loans and advances
Banking and portfolios 40.0 45.6 54.5
International businesses 0.4 0.8 0.9
40.4 46.4 55.4
Risk-weighted assets
Banking and portfolios 36.7 41.4 53.3
International businesses 1.0 1.4 2.4
Markets 3.2 3.5 4.7
40.9 46.3 60.4
Third party assets (excluding derivatives)
Banking and portfolios 34.8 41.1 51.1
International businesses 0.4 0.8 1.2
Markets 2.1 3.5 5.1
37.3 45.4 57.4

Third party assets (excluding derivatives)

Quarter ended 30 September 2013 30 June
2013
£bn
Run-off
£bn
Disposals/
restructuring
£bn
Drawings/
roll overs
£bn
Impairments
£bn
FX
£bn
30 September
2013
£bn
Commercial real estate 18.3 (1.1) (0.5) - (0.5) (0.2) 16.0
Corporate 19.9 (2.0) (1.0) 0.2 - (0.6) 16.5
SME 0.5 (0.1) - - - - 0.4
Retail 3.0 (0.1) (0.6) - (0.1) (0.1) 2.1
Other 0.2 - - - - - 0.2
Markets 3.5 (0.1) (1.1) - - (0.2) 2.1
Total (excluding derivatives) 45.4 (3.4) (3.2) 0.2 (0.6) (1.1) 37.3
31 March Disposals/ Drawings/ 30 June
2013
2013 Run-off restructuring Impairments FX
Quarter ended 30 June 2013 £bn £bn £bn £bn £bn £bn £bn
Commercial real estate 20.1 (0.7) (0.8) - (0.4) 0.1 18.3
Corporate 23.9 (3.1) (0.9) 0.2 - (0.2) 19.9
SME 0.8 (0.1) (0.2) - - - 0.5
Retail 3.2 (0.2) - - - - 3.0
Other 0.3 (0.1) - - - - 0.2
Markets 4.6 - (1.1) - - - 3.5
Total (excluding derivatives) 52.9 (4.2) (3.0) 0.2 (0.4) (0.1) 45.4
30 June Disposals/ Drawings/ 30 September
2012 Run-off restructuring roll overs Impairments FX 2012
Quarter ended 30 September 2012 £bn £bn £bn £bn £bn £bn £bn
Commercial real estate 26.9 (0.9) (0.4) - (0.4) (0.2) 25.0
Corporate 32.8 (2.7) (1.1) 0.4 - (0.4) 29.0
SME 1.6 (0.2) (0.1) - - - 1.3
Retail 4.0 (0.1) - - - (0.1) 3.8
Other 0.4 - - - - - 0.4
Markets 6.4 (0.2) (0.6) 0.1 - (0.1) 5.6
Total (excluding derivatives) 72.1 (4.1) (2.2) 0.5 (0.4) (0.8) 65.1

Note:

(1) Disposals of £0.2 billion have been signed as at 30 September 2013 but are pending completion (30 June 2013 - £0.4 billion; 30 September 2012 - £0.2 billion).

30 September 30 June 31 December
2013 2013 2012
Commercial real estate third party assets £bn £bn £bn
UK (excluding NI) 5.6 6.5 8.9
Ireland (ROI and NI) 4.7 5.3 5.8
Spain 1.2 1.4 1.4
Rest of Europe 4.0 4.4 4.9
USA 0.5 0.7 0.9
RoW - - 0.2
Total (excluding derivatives) 16.0 18.3 22.1
Quarter ended Nine months ended
30 September 30 June 30 September 30 September 30 September
2013 2013 2012 2013 2012
£m £m £m £m £m
Impairment losses by donating division
and sector (1)
UK Retail
Personal - - 1 (1) 4
Total UK Retail - - 1 (1) 4
UK Corporate
Manufacturing and infrastructure (3) (5) 4 (6) 18
Property and construction 16 63 2 139 80
Transport 2 25 - 36 14
Financial institutions - (7) (13) (8) (15)
Lombard 2 2 11 4 33
Other 9 6 37 17 54
Total UK Corporate 26 84 41 182 184
Ulster Bank
Commercial real estate
- investment 29 82 61 158 197
- development 356 88 93 599 355
Other corporate 12 16 10 66 61
Other EMEA 1 3 - 6 6
Total Ulster Bank 398 189 164 829 619
US Retail & Commercial
Auto and consumer 15 15 10 43 30
Cards - - (1) - 3
SBO/home equity 14 19 46 60 108
Residential mortgages 5 1 10 8 17
Commercial real estate 4 7 (9) 10 (10)
Commercial and other 1 - (8) (1) (15)
Total US Retail & Commercial 39 42 48 120 133
International Banking
Manufacturing and infrastructure 9 (49) (5) (43) -
Property and construction 92 124 205 301 527
Transport (1) (1) 1 5 148
Telecoms, media and technology 1 1 - 5 27
Financial institutions (17) (20) (19) (47) (133)
Other 33 30 (13) 61 10
Total International Banking 117 85 169 282 579
Other
Wealth - (1) 1 - 1
Central items 1 (1) - - -
Total Other 1 (2) 1 - 1
Total impairment losses 581 398 424 1,412 1,520

Note:

(1) Impairment losses include those relating to AFS securities; sector analyses above include allocation of latent impairment charges.

Gross loans and advances to customers (excluding reverse
repurchase agreements) by donating division and sector
UK Corporate
Manufacturing and infrastructure
-
-
Property and construction
2.2
2.4
Transport
3.7
3.5
Financial institutions
-
0.1
Lombard
0.2
0.3
Other
0.9
1.4
Total UK Corporate
6.8
7.9
Ulster Bank
Commercial real estate
- investment
3.4
3.4
- development
7.4
7.2
Other corporate
1.5
1.6
Other EMEA
-
0.3
Total Ulster Bank
12.1
12.7
US Retail & Commercial
Auto and consumer
0.2
0.6
SBO/home equity
1.7
1.9
Residential mortgages
0.4
0.3
Commercial real estate
0.2
0.3
Commercial and other
0.1
0.1
3.3
Total US Retail & Commercial
2.5
International Banking
Manufacturing and infrastructure
1.6
2.1
Property and construction
9.2
10.5
Transport
1.6
1.4
Telecoms, media and technology
0.8
0.7
Financial institutions
3.4
4.3
Other
2.4
3.2
Total International Banking
18.9
22.3
Other
Wealth
0.1
0.1
Central items
-
0.1
Total Other
0.1
0.2
30 September
2013
30 June
2013
31 December
2012
£bn £bn £bn
0.1
3.6
3.8
0.2
0.4
4.2
12.3
3.4
7.6
1.6
0.3
12.9
0.6
2.0
0.4
0.4
0.1
3.5
3.9
12.3
1.7
0.4
4.7
3.7
26.7
-
-
-
Gross loans and advances to customers (excluding reverse
repurchase agreements)
40.4
46.4
55.4

Key points

Non-Core third party assets fell to £37 billion, a reduction of £8 billion, or 18%, during the quarter and an overall reduction to date of £221 billion, or 86%, since the division was set up. This has been achieved through a mixture of disposals, run-off and impairments. As at 30 September 2013, the Non-Core funded balance sheet was c.5% of the Group's funded balance sheet compared with 21% when the division was created.

Q3 2013 compared with Q2 2013

  • Third party assets of £37 billion were £8 billion lower, largely reflecting disposals of £3 billion and runoff of £3 billion.
  • Risk-weighted assets decreased by £5 billion, driven by disposals and run-off.
  • Operating loss of £845 million was £564 million higher, driven by adverse income from trading activities, an increase in impairment losses, a fall in net interest income and higher disposal losses (Q3 2013 - £73 million; Q2 - £11 million).
  • Income from trading activities was a loss of £109 million in Q3 2013 compared with a £134 million gain in Q2 2013, reflecting the costs of transactions in Q3 2013.
  • Net interest income decreased by £63 million compared with Q2 2013, which included a one-off interest in suspense recovery of interest of £54 million. In addition, Q3 2013 saw a reduction in net interest income of £28 million resulting from a one-off impact on finance leases following the change in the rate of UK corporation tax.
  • Headcount declined by 14% to 1,900 reflecting divestment activity and run-off across the business.
  • Impairment losses were up £183 million to £581 million. The increase related to Ulster Bank CRE development properties.

  • Third party assets fell by £28 billion, or 43%, largely reflecting run-off of £16 billion and disposals of £12 billion, which also led to a reduction in risk-weighted assets, down £31 billion.

  • Operating loss was £259 million higher, with a reduction in income of £169 million and a £157 million increase in impairment losses, partially offset by a reduction in operating expenses of £67 million.
  • Total income decreased by £169 million, principally driven by a fall in net interest income of £119 million. Disposal losses were £31 million higher, other operating income was £69 million lower (as Q3 2012 included positive fair value adjustments) and rental income was £33 million lower (driven by rundown of Lombard Vehicle Management). These factors were partially offset by a £94 million decrease in trading losses.
  • Net interest income was down £119 million predominantly due to a 32% reduction in interest earning assets as a result of disposals and run-off.
  • Trading losses were £94 million lower, principally as a result of restructuring and de-risking activities within the Markets portfolio affecting Q3 2012.
  • Since Q3 2012, headcount has been reduced by approximately 1,400, or 42%, reflecting divestment activity and run-off across the business. Expenses have fallen by £67 million, driven by a £21 million reduction in staff costs and £26 million reduction in operating lease depreciation, principally due to the rundown of Lombard Vehicle Management.
  • Impairment losses were up £157 million to £581 million primarily in the Ulster Bank CRE portfolio, partly offset by reductions in the International Banking portfolio.

Condensed consolidated income statement for the period ended 30 September 2013

Quarter ended Nine months ended
30 September 30 June 30 September 30 September 30 September
2013 2013 2012* 2013 2012*
£m £m £m £m £m
Interest receivable 4,207 4,281 4,456 12,767 14,091
Interest payable (1,427) (1,514) (1,647) (4,550) (5,462)
Net interest income 2,780 2,767 2,809 8,217 8,629
Fees and commissions receivable 1,382 1,392 1,400 4,090 4,335
Fees and commissions payable (238) (250) (209) (698) (589)
Income from trading activities 444 949 334 2,508 1,201
Gain/(loss) on redemption of own debt 13 242 (123) 204 454
Other operating income/(loss) 35 720 (252) 1,367 (692)
Non-interest income 1,636 3,053 1,150 7,471 4,709
Total income 4,416 5,820 3,959 15,688 13,338
Staff costs (1,895) (1,840) (1,987) (5,622) (6,532)
Premises and equipment (544) (548) (550) (1,648) (1,640)
Other administrative expenses (1,103) (1,418) (1,193) (3,284) (3,087)
Depreciation and amortisation (338) (349) (421) (1,074) (1,304)
Operating expenses (3,880) (4,155) (4,151) (11,628) (12,563)
Profit/(loss) before impairment losses 536 1,665 (192) 4,060 775
Impairment losses (1,170) (1,117) (1,176) (3,320) (3,825)
Operating (loss)/profit before tax (634) 548 (1,368) 740 (3,050)
Tax charge (81) (328) (3) (759) (402)
(Loss)/profit from continuing operations (715) 220 (1,371) (19) (3,452)
(Loss)/profit from discontinued operations, net of tax
- Direct Line Group - - 62 127 167
- Other (5) 9 5 6 6
(Loss)/profit from discontinued operations,
net of tax (5) 9 67 133 173
(Loss)/profit for the period (720) 229 (1,304) 114 (3,279)
Non-controlling interests (6) 14 3 (123) 28
Preference share and other dividends (102) (101) (104) (284) (186)
(Loss)/profit attributable to ordinary and
B shareholders (828) 142 (1,405) (293) (3,437)
Basic and diluted (loss)/earnings per ordinary and B
share from continuing operations (7.4p) 1.2p (13.3p) (3.6p) (32.8p)
Basic and diluted (loss)/earnings per ordinary and B
share from continuing and discontinued operations (7.4p) 1.2p (12.7p) (2.6p) (31.3p)

* Restated - see page 75.

Note:

(1) In the income statement above, one-off and other items as shown on page 23 are included in the appropriate captions. A reconciliation between the income statement above and the managed view income statement on page 16 is given in Appendix 2 to this announcement.

Condensed consolidated statement of comprehensive income for the period ended 30 September 2013

Quarter ended Nine months ended
30 September 30 June 30 September 30 September 30 September
2013 2013 2012* 2013 2012*
£m £m £m £m £m
(Loss)/profit for the period (720) 229 (1,304) 114 (3,279)
Items that do not qualify for reclassification
Income tax on items that do not qualify for
reclassification (163) - (39) (163) (77)
Items that do qualify for reclassification
Available-for-sale financial assets 430 (1,009) 124 (303) 715
Cash flow hedges (88) (1,502) 437 (1,624) 1,132
Currency translation (1,211) 113 (573) 99 (1,069)
Income tax on items that do qualify for reclassification 85 678 (52) 811 (270)
(784) (1,720) (64) (1,017) 508
Other comprehensive (loss)/income after tax (947) (1,720) (103) (1,180) 431
Total comprehensive loss for the period (1,667) (1,491) (1,407) (1,066) (2,848)
Total comprehensive loss is attributable to:
Non-controlling interests (13) (15) (6) 121 (25)
Preference shareholders 98 81 98 250 174
Paid-in equity holders 4 20 6 34 12
Ordinary and B shareholders (1,756) (1,577) (1,505) (1,471) (3,009)
(1,667) (1,491) (1,407) (1,066) (2,848)

* Restated - see page 75.

Key points

  • The net gain relating to available-for-sale financial assets during Q3 2013 consisted of unrealised gains on bank and other financial institution securities. In the nine months ended 30 September 2013, the unrealised gains were more than offset by realised gains on the sale of high quality UK, US, German and Dutch sovereign bonds.
  • Cash flow hedging movements during the nine months ended 30 September 2013 reflect the impact of increases in fixed/floating swap rates in the second quarter following statements by central banks indicating future monetary tightening.
  • Currency translation losses during Q3 2013 were principally due to the strengthening of Sterling relative to the US Dollar and Euro by 6.5% and 2.3% respectively. In the nine months ended 30 September 2013, the net currency translation gains reflect the weakening of Sterling against the Euro by 2.5%.
  • Income tax on items that do not qualify for reclassification relates to accumulated actuarial losses and reflected the reduction in the rate of UK Corporation Tax from 23% to 20%.

Condensed consolidated balance sheet at 30 September 2013

30 September 30 June 31 December
2013 2013 2012*
£m £m £m
Assets
Cash and balances at central banks 87,066 89,613 79,290
Net loans and advances to banks 28,206 30,241 29,168
Reverse repurchase agreements and stock borrowing 33,757 37,540 34,783
Loans and advances to banks 61,963 67,781 63,951
Net loans and advances to customers 406,927 418,792 430,088
Reverse repurchase agreements and stock borrowing 62,214 61,743 70,047
Loans and advances to customers 469,141 480,535 500,135
Debt securities 122,886 138,202 157,438
Equity shares 10,363 11,423 15,232
Settlement balances 18,099 17,966 5,741
Derivatives 323,657 373,692 441,903
Intangible assets 13,742 13,997 13,545
Property, plant and equipment 8,476 9,300 9,784
Deferred tax 3,022 3,344 3,443
Interests in associated undertakings 1,852 2,500 776
Prepayments, accrued income and other assets 6,734 6,563 7,044
Assets of disposal groups 2,435 1,313 14,013
Total assets 1,129,436 1,216,229 1,312,295
Liabilities
Bank deposits 38,601 45,287 57,073
Repurchase agreements and stock lending 32,748 34,419 44,332
Deposits by banks 71,349 79,706 101,405
Customer deposits 434,305 437,097 433,239
Repurchase agreements and stock lending 72,636 89,321 88,040
Customer accounts 506,941 526,418 521,279
Debt securities in issue 71,781 79,721 94,592
Settlement balances 18,514 17,207 5,878
Short positions 31,020 27,979 27,591
Derivatives 319,464 370,047 434,333
Accruals, deferred income and other liabilities 14,157 14,376 14,801
Retirement benefit liabilities 3,597 3,579 3,884
Deferred tax 514 694 1,141
Subordinated liabilities 23,720 26,538 26,773
Liabilities of disposal groups 249 306 10,170
Total liabilities 1,061,306 1,146,571 1,241,847
Equity
Non-controlling interests 462 475 1,770
Owners' equity*
Called up share capital 6,697 6,632 6,582
Reserves 60,971 62,551 62,096
Total equity 68,130 69,658 70,448
Total liabilities and equity 1,129,436 1,216,229 1,312,295
* Owners' equity attributable to:
Ordinary and B shareholders 62,376 63,891 63,386
Other equity owners 5,292 5,292 5,292
67,668 69,183 68,678

* Restated - see page 75.

Average balance sheet

Quarter ended Nine months ended
30 September 30 June 30 September 30 September
2013 2013 2013 2012*
% % % %
Average yields, spreads and margins of the
banking business
Gross yield on interest-earning assets of banking business 3.07 3.11 3.09 3.12
Cost of interest-bearing liabilities of banking business (1.38) (1.44) (1.43) (1.49)
Interest spread of banking business 1.69 1.67 1.66 1.63
Benefit from interest-free funds 0.32 0.33 0.32 0.28
Net interest margin of banking business 2.01 2.00 1.98 1.91
Average interest rates
The Group's base rate 0.50 0.50 0.50 0.50
London inter-bank three month offered rates
- Sterling 0.51 0.51 0.51 0.92
- Eurodollar 0.26 0.28 0.28 0.47
- Euro 0.22 0.21 0.21 0.65

* Restated - see page 75.

Average balance sheet

Quarter ended
30 September 2013
Quarter ended
30 June 2013
Average
balance
Interest Rate Average
balance
Interest Rate
£m £m % £m £m %
Assets
Loans and advances to banks 74,222 106 0.57 78,277 114 0.58
Loans and advances to customers 397,184 3,791 3.79 402,679 3,809 3.79
Debt securities 67,990 273 1.59 71,116 359 2.02
Interest-earning assets
- banking business (1,3,5) 539,396 4,170 3.07 552,072 4,282 3.11
- trading business (4) 209,517 227,401
Non-interest earning assets 434,797 512,610
Total assets 1,183,710 1,292,083
Memo: Funded assets 836,564 865,621
Liabilities
Deposits by banks 21,413 92 1.70 24,233 104 1.72
Customer accounts 336,285 692 0.82 339,095 740 0.88
Debt securities in issue 52,216 334 2.54 60,424 368 2.44
Subordinated liabilities 23,906 224 3.72 25,712 225 3.51
Internal funding of trading business (17,216) 102 (2.35) (21,078) 97 (1.85)
Interest-bearing liabilities
- banking business (1,2) 416,604 1,444 1.38 428,386 1,534 1.44
- trading business (4) 220,871 232,873
Non-interest-bearing liabilities
- demand deposits 78,912 77,593
- other liabilities 398,516 483,310
Owners' equity 68,807 69,921
Total liabilities and owners' equity 1,183,710 1,292,083

Notes:

  • (1) Interest receivable has been increased by £1 million (Q2 2013 £1 million) and interest payable has been increased by £20 million (Q2 2013 - £23 million) to record interest on financial assets and liabilities designated as at fair value through profit or loss. Related interest-earning assets and interest-bearing liabilities have also been adjusted.
  • (2) Interest payable has been decreased by £3 million (Q2 2013 £3 million) to exclude RFS Holdings minority interest. Related interest-bearing liabilities have also been adjusted.
  • (3) Interest receivable has been decreased by £38 million (Q2 2013 nil) in respect of non-recurring adjustments.
  • (4) Interest receivable and interest payable on trading assets and liabilities are included in income from trading activities.
  • (5) Interest income includes amounts (unwind of discount) recognised on impaired loans and receivables. The average balances of such loans are included in average loans and advances to banks and loans and advances to customers.

Average balance sheet

Nine months ended
30 September 2013
Nine months ended
30 September 2012*
Average
balance
Interest Rate Average
balance
Interest Rate
£m £m % £m £m %
Assets
Loans and advances to banks 74,493 328 0.59 75,283 379 0.67
Loans and advances to customers 403,383 11,431 3.79 433,877 12,249 3.77
Debt securities 72,723 973 1.79 94,080 1,474 2.09
Interest-earning assets
- banking business (1,3,5) 550,599 12,732 3.09 603,240 14,102 3.12
- trading business (4) 224,936 243,159
Non-interest earning assets 492,094 613,302
Total assets 1,267,629 1,459,701
Memo: Funded assets 863,696 959,817
Liabilities
Deposits by banks 24,616 310 1.68 40,938 461 1.50
Customer accounts 338,044 2,269 0.90 334,177 2,650 1.06
Debt securities in issue 58,130 1,072 2.47 100,043 1,737 2.32
Subordinated liabilities 24,591 640 3.48 21,865 504 3.08
Internal funding of trading business (17,912) 280 (2.09) (7,986) 109 (1.82)
Interest-bearing liabilities
- banking business (1,2,3) 427,469 4,571 1.43 489,037 5,461 1.49
- trading business (4) 231,349 253,299
Non-interest-bearing liabilities
- demand deposits 77,525 74,106
- other liabilities 461,781 568,833
Owners' equity 69,505 74,426
Total liabilities and owners' equity 1,267,629 1,459,701

* Restated - see page 75.

Notes:

  • (1) Interest receivable has been increased by £3 million (nine months ended 30 September 2012 £11 million) and interest payable has been increased by £60 million (nine months ended 30 September 2012 - £120 million) to record interest on financial assets and liabilities designated as at fair value through profit or loss. Related interest-earning assets and interest-bearing liabilities have also been adjusted.
  • (2) Interest payable has been decreased by £8 million (nine months ended 30 September 2012 £12 million) to exclude RFS Holdings minority interest. Related interest-bearing liabilities have also been adjusted.
  • (3) Interest receivable has been decreased by £38 million (nine months ended 30 September 2012 nil) and interest payable has been decreased by £31 million (nine months ended 30 September 2012 - £109 million) in respect of non-recurring adjustments.
  • (4) Interest receivable and interest payable on trading assets and liabilities are included in income from trading activities.
  • (5) Interest income includes amounts (unwind of discount) recognised on impaired loans and receivables. The average balances of such loans are included in average loans and advances to banks and loans and advances to customers.

Condensed consolidated statement of changes in equity for the period ended 30 September 2013

Quarter ended Nine months ended
30 September 30 June 30 September 30 September 30 September
2013 2013 2012* 2013 2012*
£m £m £m £m £m
Called-up share capital
At beginning of period 6,632 6,619 6,528 6,582 15,318
Ordinary shares issued 65 13 53 115 196
Share capital sub-division and consolidation - - - - (8,933)
At end of period 6,697 6,632 6,581 6,697 6,581
Paid-in equity
At beginning and end of period 979 979 979 979 979
Share premium account
At beginning of period 24,483 24,455 24,198 24,361 24,001
Ordinary shares issued 145 28 70 267 267
At end of period 24,628 24,483 24,268 24,628 24,268
Merger reserve
At beginning and end of period 13,222 13,222 13,222 13,222 13,222
Available-for-sale reserve (1)
At beginning of period (714) (10) (450) (346) (957)
Unrealised gains/(losses) 592 (568) 651 606 1,803
Realised gains (164) (441) (528) (769) (1,110)
Tax 34 305 36 367 (27)
Recycled to profit or loss on disposal of businesses (2) - - - (110) -
At end of period (252) (714) (291) (252) (291)
Cash flow hedging reserve
At beginning of period 491 1,635 1,399 1,666 879
Amount recognised in equity 163 (1,118) 713 (696) 1,931
Amount transferred from equity to earnings (251) (384) (276) (928) (799)
Tax 44 358 (90) 405 (265)
At end of period 447 491 1,746 447 1,746
Foreign exchange reserve
At beginning of period 5,201 5,072 4,314 3,908 4,775
Retranslation of net assets (1,338) 44 (637) 92 (1,203)
Foreign currency gains on hedges of net assets 148 70 68 17 156
Tax 7 15 2 4 22
Recycled to profit or loss on disposal of businesses - - - (3) (3)
At end of period 4,018 5,201 3,747 4,018 3,747
Capital redemption reserve
At beginning of period 9,131 9,131 9,131 9,131 198
Share capital sub-division and consolidation - - - - 8,933
At end of period 9,131 9,131 9,131 9,131 9,131
Contingent capital reserve
At beginning and end of period (1,208) (1,208) (1,208) (1,208) (1,208)

* Restated - see page 75.

Notes:

(1) Analysis provided on page 85.

(2) Net of tax - £35 million charge.

(3) Net of tax - £1 million charge.

Condensed consolidated statement of changes in equity for the period ended 30 September 2013

Quarter ended Nine months ended
30 September 30 June 30 September 30 September 30 September
2013 2013 2012* 2013 2012*
£m £m £m £m £m
Retained earnings
At beginning of period 11,105 10,949 16,615 10,596 18,929
(Loss)/profit attributable to ordinary and B
shareholders and other equity owners
- continuing operations (723) 241 (1,364) (116) (3,416)
- discontinued operations (3) 2 63 107 165
Equity preference dividends paid (98) (81) (98) (250) (174)
Paid-in equity dividends paid, net of tax (4) (20) (6) (34) (12)
Actuarial losses recognised in retirement benefit schemes
- tax (163) - (39) (163) (77)
Loss on disposal of own shares held - (18) - (18) (196)
Shares released for employee benefits - (1) (1) (1) (130)
Share-based payments
- gross 26 33 44 22 136
- tax 4 - 2 1 (9)
At end of period 10,144 11,105 15,216 10,144 15,216
Own shares held
At beginning of period (139) (211) (206) (213) (769)
Disposal/(purchase) of own shares 1 71 (2) 74 447
Shares released for employee benefits - 1 1 1 115
At end of period (138) (139) (207) (138) (207)
Owners' equity at end of period 67,668 69,183 73,184 67,668 73,184
Non-controlling interests
At beginning of period 475 532 652 1,770 686
Currency translation adjustments and other movements (21) (1) (4) (7) (19)
Profit/(loss) attributable to non-controlling interests
- continuing operations 8 (21) (7) 97 (36)
- discontinued operations (2) 7 4 26 8
Movements in available-for-sale securities
- unrealised gains 2 - 3 11 4
- realised (gains)/losses - - (2) - 18
- tax - - - (1) -
- recycled to profit or loss on disposal of business (3) - - - (5) -
Equity raised - - - - 1
Equity withdrawn and disposals - (42) - (1,429) (16)
At end of period 462 475 646 462 646
Total equity at end of period 68,130 69,658 73,830 68,130 73,830
Total comprehensive income/(loss) recognised
in the statement of changes in equity is
attributable to:
Non-controlling interests (13) (15) (6) 121 (25)
Preference shareholders 98 81 98 250 174
Paid-in equity holders 4 20 6 34 12
Ordinary and B shareholders (1,756) (1,577) (1,505) (1,471) (3,009)
(1,667) (1,491) (1,407) (1,066) (2,848)

* Restated - see page 75.

For the notes to this table refer to page 72.

Notes

1. Basis of preparation

The Group's condensed consolidated financial statements should be read in conjunction with the 2012 annual accounts which were prepared in accordance with International Financial Reporting Standards issued by the International Accounting Standards Board (IASB) and interpretations issued by the IFRS Interpretations Committee of the IASB as adopted by the European Union (EU) (together IFRS).

In accordance with IFRS 5, Direct Line Group was classified as a discontinued operation in 2012, and prior periods represented.

Going concern

Having reviewed the Group's forecasts, projections and other relevant evidence, the directors have a reasonable expectation that the Group will continue in operational existence for the foreseeable future. Accordingly, the Interim Management Statement for the period ended 30 September 2013 has been prepared on a going concern basis.

2. Accounting policies

There have been no significant changes to the Group's principal accounting policies as set out on pages 360 to 371 of the 2012 Annual Report and Accounts apart from the adoption of a number of new and revised IFRSs that are effective from 1 January 2013 as described below.

IFRS 11 'Joint Arrangements', which supersedes IAS 31 'Interests in Joint Ventures', distinguishes between joint operations and joint ventures. Joint operations are accounted for by the investor recognising its assets and liabilities including its share of any assets held and liabilities incurred jointly and its share of revenues and costs. Joint ventures are accounted for in the investor's consolidated accounts using the equity method. IFRS 11 requires retrospective application.

IAS 27 'Separate Financial Statements' comprises those parts of the existing IAS 27 that deal with separate financial statements. IAS 28 'Investments in Associates and Joint Ventures' covers joint ventures as well as associates; both must be accounted for using the equity method. The mechanics of the equity method are unchanged.

IFRS 12 'Disclosure of Interests in Other Entities' mandates the disclosures in annual financial statements in respect of investments in subsidiaries, joint arrangements, associates and structured entities that are not controlled by the Group.

IFRS 13 'Fair Value Measurement' sets out a single IFRS framework for defining and measuring fair value. It defines fair value as the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. It also requires disclosures about fair value measurements.

'Disclosures - Offsetting Financial Assets and Financial Liabilities (Amendments to IFRS 7)' amended IFRS 7 to require disclosures about the effects and potential effects on an entity's financial position of offsetting financial assets and financial liabilities and related arrangements.

Amendments to IAS 1 'Presentation of Items of Other Comprehensive Income' require items that will never be recognised in profit or loss to be presented separately in other comprehensive income from those items that are subject to subsequent reclassification.

'Annual Improvements 2009-2011 Cycle' also made a number of minor changes to IFRSs.

2. Accounting policies (continued)

Implementation of the standards above has not had a material effect on the Group's results.

IAS 19 'Employee Benefits' (revised) requires: the immediate recognition of all actuarial gains and losses; interest cost to be calculated on the net pension liability or asset at the long-term bond rate, such that an expected rate of return will no longer be applied to assets; and all past service costs to be recognised immediately when a scheme is curtailed or amended. Implementation of IAS 19 resulted in an increase in the loss after tax of £21 million for the quarter ended 30 September 2012 and £63 million for the nine months ended 30 September 2012. Prior periods have been restated accordingly.

IFRS 10 'Consolidated Financial Statements' replaces SIC-12 'Consolidation - Special Purpose Entities' and the consolidation elements of the existing IAS 27 'Consolidated and Separate Financial Statements'. IFRS 10 adopts a single definition of control: a reporting entity controls another entity when the reporting entity has the power to direct the activities of that other entity so as to vary returns for the reporting entity. IFRS 10 requires retrospective application. Following implementation of IFRS 10, certain entities that have trust preferred securities in issue are no longer consolidated by the Group. As a result there was a reduction in Non-controlling interests of £0.5 billion with a corresponding increase in Owners' equity (Paid-in equity) as at 30 September 2012. This resulted in an increase in the loss attributable to non-controlling interests of £6 million for the quarter ended 30 September 2012 and £12 million for the nine months ended 30 September 2012, with corresponding increases in the profit attributable to paid-in equity holders. There was no impact on the profit/(loss) attributable to ordinary and B shareholders. Prior periods have been restated accordingly.

Critical accounting policies and key sources of estimation uncertainty

The reported results of the Group are sensitive to the accounting policies, assumptions and estimates that underlie the preparation of its financial statements. The judgements and assumptions that are considered to be the most important to the portrayal of the Group's financial condition are those relating to pensions; goodwill; provisions for liabilities; deferred tax; loan impairment provisions and financial instrument fair values. These critical accounting policies and judgments are described on pages 368 to 371 of the Group's 2012 Annual Report and Accounts.

Recent developments in IFRS

The IASB published:

  • in May 2013 IFRIC 21 'Levies'. This interpretation provides guidance on accounting for the liability to pay a government imposed levy. IFRIC 21 is effective for annual periods beginning on or after 1 January 2014.
  • in May 2013 'Recoverable Amount Disclosures for Non-Financial Assets (Amendments to IAS 36)'. These amendments align IAS 36's disclosure requirements about recoverable amounts with IASB's original intentions. They are effective for annual periods beginning on or after 1 January 2014.
  • in June 2013 'Novation of Derivatives and Continuation of Hedge Accounting (Amendments to IAS 39)'. These amendments provide relief from discontinuing hedge accounting when novation of a derivative designated as a hedging instrument meets certain criteria. They are effective for annual periods beginning on or after 1 January 2014.

The Group is reviewing these requirements to determine their effect, if any, on its financial reporting.

3. Analysis of income, expenses and impairment losses

Quarter ended Nine months ended
30 September 30 June 30 September 30 September 30 September
2013 2013 2012* 2013 2012*
£m £m £m £m £m
Loans and advances to customers 3,829 3,809 3,938 11,469 12,249
Loans and advances to banks 106 114 106 328 379
Debt securities 272 358 412 970 1,463
Interest receivable 4,207 4,281 4,456 12,767 14,091
Customer accounts 692 740 859 2,269 2,645
Deposits by banks 95 107 131 318 478
Debt securities in issue 315 345 410 1,013 1,619
Subordinated liabilities 223 225 204 670 611
Internal funding of trading businesses 102 97 43 280 109
Interest payable 1,427 1,514 1,647 4,550 5,462
Net interest income 2,780 2,767 2,809 8,217 8,629
Fees and commissions receivable
- payment services 375 355 335 1,064 1,051
- credit and debit card fees 284 275 273 813 808
- lending (credit facilities) 335 345 397 1,033 1,112
- brokerage 117 143 145 369 431
- investment management 109 97 130 319 365
- trade finance 73 75 79 226 250
- other 89 102 41 266 318
1,382 1,392 1,400 4,090 4,335
Fees and commissions payable - banking (238) (250) (209) (698) (589)
Net fees and commissions 1,144 1,142 1,191 3,392 3,746
Foreign exchange 198 255 133 648 568
Interest rate 248 203 378 650 1,476
Credit 116 328 232 996 619
Own credit adjustments (155) 76 (435) 20 (1,715)
Other 37 87 26 194 253
Income from trading activities 444 949 334 2,508 1,201
Gain/(loss) on redemption of own debt 13 242 (123) 204 454
Operating lease and other rental income 125 118 163 381 725
Own credit adjustments (341) 51 (1,020) (140) (2,714)
Changes in the fair value of:
- securities and other financial assets and liabilities 36 17 72 65 127
- investment properties (7) (7) (20) (23) (76)
Profit on sale of securities 167 419 492 739 909
Profit/(loss) on sale of:
- property, plant and equipment 10 5 (1) 33 36
- subsidiaries and associated undertakings (21) 24 (27) (3) 116
Dividend income 6 21 12 41 42
Share of profits less losses of associated undertakings 73 27 7 277 8
Other income (13) 45 70 (3) 135
Other operating income 35 720 (252) 1,367 (692)

* Restated - see page 75.

3. Analysis of income, expenses and impairment losses (continued)

Quarter ended Nine months ended
30 September 30 June 30 September 30 September 30 September
2013 2013 2012* 2013 2012*
£m £m £m £m £m
Total non-interest income 1,636 3,053 1,150 7,471 4,709
Total income 4,416 5,820 3,959 15,688 13,338
Staff costs 1,895 1,840 1,987 5,622 6,532
Premises and equipment 544 548 550 1,648 1,640
Other (1) 1,103 1,418 1,193 3,284 3,087
Administrative expenses 3,542 3,806 3,730 10,554 11,259
Depreciation and amortisation 338 349 421 1,074 1,304
Operating expenses 3,880 4,155 4,151 11,628 12,563
Loan impairment losses 1,120 1,125 1,183 3,281 3,913
Securities 50 (8) (7) 39 (88)
Impairment losses 1,170 1,117 1,176 3,320 3,825

* Restated - see page 75.

Note:

(1) Includes Payment Protection Insurance costs, Interest Rate Hedging Products redress and related costs and regulatory and legal action costs. See below for further details.

Refer to Appendix 2 for a reconciliation between the managed and statutory bases for key line items.

Payment Protection Insurance (PPI)

The Group increased its provision for PPI in Q3 2013 by £250 million (Q2 2013 - £185 million; Q3 2012 - £400 million). The cumulative charge in respect of PPI is £2.6 billion, of which £1.9 billion (73%) in redress and expenses had been paid by 30 September 2013. Of the £2.6 billion cumulative charge, £2.3 billion relates to redress and £0.3 billion to administrative expenses.

Quarter ended Nine months ended
30 September 30 June 30 September 30 September 30 September
2013 2013 2012 2013 2012
£m £m £m £m £m
At beginning of period 704 705 588 895 745
Charge to income statement 250 185 400 435 660
Utilisations (217) (186) (304) (593) (721)
At end of period 737 704 684 737 684

The remaining provision provides coverage for approximately ten months for redress and administrative expenses, based on the current average monthly utilisation.

The principal assumptions underlying the Group's provision in respect of PPI sales relate to: assessment of the total number of complaints that the Group will receive; the proportion of these that will result in redress; and the average cost of such redress. The number of complaints has been estimated from an analysis of the Group's portfolio of PPI policies sold by vintage and by product. Estimates of the percentage of policyholders that will lodge complaints (the take up rate) and of the number of these that will be upheld (the uphold rate) have been established based on recent experience, guidance in the FSA policy statements and expected rate of responses from proactive customer contact. The average redress assumption is based on recent experience, the calculation rules in the FSA statement and the expected mix of claims.

3. Analysis of income, expenses and impairment losses (continued)

Payment Protection Insurance (PPI) (continued)

The table below shows the sensitivity of the provision to changes in the principal assumptions (all other assumptions remaining the same).

Sensitivity
Assumption Actual to date Current
assumption
Change in
assumption
%
Consequential
change in
provision
£m
Past business review take up rate 34% 38% +/-5 +/-45
Uphold rate 68% 69% +/-5 +/-20
Average redress £1,736 £1,674 +/-5 +/-21

Interest that will be payable on successful complaints has been included in the provision as has the estimated cost to the Group of administering the redress process. The Group expects the majority of the cash outflows associated with this provision to have occurred by the end of Q2 2014. There are uncertainties as to the eventual cost of redress which will depend on actual complaint volumes, take up and uphold rates and average redress costs. Assumptions relating to these are inherently uncertain and the ultimate financial impact may be different than the amount provided. The Group will continue to monitor the position closely and refresh its assumptions.

Interest Rate Hedging Products (IRHP) redress and related costs

Following an industry-wide review conducted in conjunction with the Financial Services Authority (now being dealt with by the Financial Conduct Authority (FCA)), a charge of £700 million was booked in Q4 2012 for redress in relation to certain interest rate hedging products sold to small and medium-sized businesses classified as retail clients under FSA rules. £575 million was earmarked for client redress and £125 million for administrative expenses. The estimate for administrative costs was increased by £50 million in Q1 2013 following development of the plan for administering this process in accordance with FSA guidelines. Customers may also be entitled to be compensated for any consequential losses they may have suffered. The Group is not able to measure reliably any liability it may have and has accordingly not made any provision.

The Group is now making steady progress after a challenging start with its review of sales of IRHP and expects to complete this and provide basic redress to all customers who are entitled to it by the end of May 2014. On 23 October 2013, the Group announced that it would split redress payments for all customers who may have been mis-sold IRHP. Customers will receive redress monies without having to wait for the assessment of any additional consequential loss claims which are outside the allowance for such claims included in the 8% interest on redress due.

The Group continues to monitor the level of provision given the uncertainties over the number of transactions that will qualify for redress and the nature and cost of that redress.

Quarter ended Nine months ended
30 September 30 June 30 September 30 September 30 September
2013 2013 2012 2013 2012
£m £m £m £m £m
At beginning of period 670 702 - 676 -
Charge to income statement - - - 50 -
Utilisations (39) (32) - (95) -
At end of period 631 670 - 631 -

3. Analysis of income, expenses and impairment losses (continued)

Regulatory and legal actions

The Group is party to certain legal proceedings and regulatory investigations and continues to co-operate with a number of regulators. All such matters are periodically reassessed with the assistance of external professional advisers, where appropriate, to determine the likelihood of the Group incurring a liability and to evaluate the extent to which a reliable estimate of any liability can be made. An additional charge of £385 million was booked in Q2 2013 and £99 million in Q3 2013 in respect of these matters.

4. Loan impairment provisions

Operating (loss)/profit is stated after charging loan impairment losses of £1,120 million (Q2 2013 - £1,125 million; Q3 2012 - £1,183 million). The balance sheet loan impairment provisions decreased in the quarter ended 30 September 2013 from £21,753 million to £21,421 million and the movements thereon were:

Quarter ended
30 September 2013 30 June 2013 30 September 2012
Non- Non- Non
Core Core Total Core Core Total Core Core Total
£m £m £m £m £m £m £m £m £m
At beginning of period 10,358 11,395 21,753 10,266 11,228 21,494 8,944 11,353 20,297
Currency translation and other adjustments (98) (211) (309) 71 75 146 (5) (186) (191)
Disposals - (77) (77) - - - - - -
Amounts written-off (728) (302) (1,030) (626) (341) (967) (466) (454) (920)
Recoveries of amounts previously written-off 40 30 70 41 15 56 34 31 65
Charge to income statement
- continuing operations 584 536 1,120 659 466 1,125 751 432 1,183
Unwind of discount
(recognised in interest income) (55) (51) (106) (53) (48) (101) (55) (61) (116)
At end of period 10,101 11,320 21,421 10,358 11,395 21,753 9,203 11,115 20,318
Nine months ended
30 September 2013 30 September 2012
Non- Non
Core Core Total Core Core Total
£m £m £m £m £m £m
At beginning of period 10,062 11,188 21,250 8,414 11,469 19,883
Currency translation and other adjustments 109 130 239 (4) (502) (506)
Disposals - (77) (77) - - -
Amounts written-off (1,883) (1,270) (3,153) (1,457) (1,388) (2,845)
Recoveries of amounts previously written-off 130 61 191 161 84 245
Charge to income statement
- continuing operations 1,842 1,439 3,281 2,266 1,647 3,913
Unwind of discount (recognised in interest income) (159) (151) (310) (177) (195) (372)
At end of period 10,101 11,320 21,421 9,203 11,115 20,318

Provisions at 30 September 2013 include £69 million in respect of loans and advances to banks (30 June 2013 - £83 million; 30 September 2012 - £117 million). The tables above exclude impairments relating to securities.

5. Tax

The actual tax charge differs from the expected tax credit/(charge) computed by applying the standard UK corporation tax rate of 23.25% (2012 - 24.5%).

Quarter ended Nine months ended
30 September 30 June 30 September 30 September 30 September
2013 2013 2012* 2013 2012*
£m £m £m £m £m
(Loss)/profit before tax (634) 548 (1,368) 740 (3,050)
Expected tax credit/(charge) 147 (127) 335 (172) 747
Losses in period where no deferred tax
asset recognised (75) (44) (129) (191) (382)
Foreign profits taxed at other rates (32) (32) (95) (152) (306)
UK tax rate change impact (197) - (89) (197) (135)
Unrecognised timing differences 10 (15) 3 (2) 17
Items not allowed for tax
- losses on disposals and write-downs (5) - (8) (5) (8)
- UK bank levy (12) (9) (16) (41) (53)
- regulatory and legal actions - (90) - (90) -
- employee share schemes (7) (7) (15) (21) (44)
- other disallowable items (21) (45) (37) (103) (113)
Non-taxable items
- gain on sale of RBS Aviation Capital - - - - 27
- other non-taxable items 29 31 18 115 44
Taxable foreign exchange movements (12) (4) 1 (14) (1)
Losses brought forward and utilised (4) 22 1 23 12
Reduction in carrying value of deferred tax asset in
respect of losses in Australia - - - - (182)
Adjustments in respect of prior periods 98 (8) 28 91 (25)
Actual tax charge (81) (328) (3) (759) (402)

* Restated - see page 75.

The high tax charge for the period ended 30 September 2013 reflects profits in high tax regimes (principally US) and losses in low tax regimes (principally Ireland), losses in overseas subsidiaries for which a deferred tax asset has not been recognised (principally Ireland) and the effect of the reduction of 3% in the rate of UK corporation tax enacted in July 2013.

The Group has recognised a deferred tax asset at 30 September 2013 of £3,022 million (30 June 2013 - £3,344 million; 31 December 2012 - £3,443 million) and a deferred tax liability at 30 September 2013 of £514 million (30 June 2013 - £694 million; 31 December 2012 - £1,141 million). These include amounts recognised in respect of UK trading losses of £2,578 million (30 June 2013 - £2,900 million; 31 December 2012 - £3,072 million). Under UK tax legislation, these UK losses can be carried forward indefinitely to be utilised against profits arising in the future. The Group has considered the carrying value of this asset as at 30 September 2013 and concluded that it is recoverable based on future profit projections.

6 Profit/(loss) attributable to non-controlling interests

Quarter ended Nine months ended
30 September 30 June 30 September 30 September 30 September
2013 2013 2012* 2013 2012*
£m £m £m £m £m
RBS Sempra Commodities JV 1 - (2) (1) 2
RFS Holdings BV Consortium Members 5 - 4 118 (31)
Direct Line Group - - - 19 -
Other - (14) (5) (13) 1
Profit/(loss) attributable to non-controlling interests 6 (14) (3) 123 (28)

* Restated - see page 75.

7. Dividends

Dividends paid to preference shareholders and paid-in equity holders are as follows:

Quarter ended Nine months ended
30 September 30 June 30 September 30 September 30 September
2013 2013 2012* 2013 2012*
£m £m £m £m £m
Preference shareholders
Non-cumulative preference shares of US\$0.01 69 45 67 185 110
Non-cumulative preference shares of €0.01 29 35 27 64 60
Non-cumulative preference shares of £1 - 1 4 1 4
Paid-in equity holders
Interest on securities classified as equity, net of tax 4 20 6 34 12
102 101 104 284 186

* Restated - see page 75.

The Group has now resumed payments on all discretionary non-equity capital instruments following the end of the European Commission ban in 2012 for RBSG and 2013 for RBS N.V. Future coupons and dividends on hybrid capital instruments will only be paid subject to, and in accordance with, the terms of the relevant instruments.

In the context of prior macro-prudential policy discussions, the Board of RBSG has decided to partially neutralise any impact on Core Tier 1 capital of coupon and dividend payments in respect of RBSG hybrid capital instruments and the RBS N.V. Trust Preferred Securities through an equity issuance of c.£300 million. Of this, approximately £205 million has been raised through the issue of new ordinary shares which has been completed by 30 September 2013. A further £44 million has been raised through the sale of surplus shares held by the Group's Employee Benefit Trust during Q2 2013. RBSG expects to issue a further c.£50 million of new ordinary shares over the remainder of the year.

8. Earnings per ordinary and B share

Earnings per ordinary and B share have been calculated based on the following:

Quarter ended Nine months ended
30 September 30 June 30 September 30 September 30 September
2013 2013 2012* 2013 2012*
Earnings
(Loss)/profit from continuing operations attributable
to ordinary and B shareholders (£m) (825) 140 (1,468) (400) (3,602)
(Loss)/profit from discontinued operations
attributable to ordinary and B shareholders (£m) (3) 2 63 107 165
Ordinary shares outstanding during the period (millions) 6,123 6,073 5,975 6,076 5,867
Effect of convertible B shares in issue during
the period (millions) 5,100 5,100 5,100 5,100 5,100
Weighted average number of ordinary
shares and effect of convertible B shares
outstanding during the period (millions) 11,223 11,173 11,075 11,176 10,967
Effect of dilutive share options and convertible
securities (millions) - 114 - - -
Diluted weighted average number of ordinary and
B shares outstanding during the period (millions) 11,223 11,287 11,075 11,176 10,967
Basic (loss)/earnings per ordinary and B
share from continuing operations (7.4p) 1.2p. (13.3p) (3.6p) (32.8p)
Own credit adjustments 3.8p. (0.8p) 10.1p. 1.2p. 31.5p.
Payment Protection Insurance costs 1.7p. 1.3p. 2.8p. 3.0p. 4.6p.
Interest Rate Hedging Products redress and related
costs - - - 0.3p. -
Regulatory fines 0.5p. 3.4p. - 3.9p. -
Integration and restructuring costs 1.4p. 1.1p. 1.6p. 3.4p. 6.0p.
(Gain)/loss on redemption of own debt - (2.1p) 0.8p. (1.7p) (3.2p)
Asset Protection Scheme - - - - 0.3p.
Amortisation of purchased intangible assets 0.3p. 0.2p. 0.3p. 0.8p. 1.0p.
Strategic disposals 0.1p. (0.1p) 0.2p. 0.1p. (1.1p)
Adjusted earnings per ordinary and
B share from continuing operations 0.4p. 4.2p. 2.5p. 7.4p. 6.3p.
Loss from Non-Core division attributable to
ordinary shareholders 3.6p. 1.4p. 2.6p. 7.5p. 7.4p.
Core adjusted earnings per ordinary and
B share 4.0p. 5.6p. 5.1p. 14.9p. 13.7p.
Memo: Core adjusted earnings per
ordinary and B share assuming normalised
tax rate of 23.25% (2012 - 24.5%) 7.9p. 7.4p. 9.3p. 23.2p. 29.0p.
Diluted (loss)/earnings per ordinary and B
share from continuing operations (7.4p) 1.2p. (13.3p) (3.6p) (32.8p)

* Restated - see page 75.

9. Trading valuation reserves and own credit adjustments

For a description of the Group's valuation methodologies refer to the Group's 2012 Annual Report and Accounts.

Valuation reserves

When valuing financial instruments in the trading book, adjustments are made to mid-market valuations to cover bid-offer spread, liquidity and credit risk. The following table shows credit valuation adjustments and other valuation reserves. Valuation adjustments represent an estimate of the adjustment to fair value that a market participant would make to incorporate the risk inherent in derivative exposures.

30 September 30 June 31 December
2013
£m
199
1,790
1,989
2013 2012
£m £m
Credit valuation adjustments (CVA)
- monoline insurers and credit derivative product companies (CDPC) 288 506
- other counterparties 1,969 2,308
2,257 2,814
Other valuation reserves
- bid-offer 464 535 625
- funding valuation adjustment (FVA) 355 472 475
- product and deal specific 759 790 763
- other 26 75 134
1,604 1,872 1,997
Valuation reserves 3,593 4,129 4,811

Key points

  • Monoline and CDPC: reduced exposures during the nine months ended 30 September 2013, tighter credit spreads and exchange rate movements contributed to the decrease in CVA.
  • Other counterparties: the decrease in CVA during the nine months ended 30 September 2013 was driven by tighter credit spreads, reduction in exposure due to market movements together with realised default losses and reserve releases on certain exposures following restructuring. Updates to counterparty ratings and recovery rate assumptions also contributed to the decrease.
  • The decrease in FVA during Q3 2013 was driven by methodology refinement to reflect interactions with other valuation adjustments applied to uncollateralised derivative exposures.
  • The decrease in bid-offer reserves reflects risk reduction and spread tightening.

9. Trading valuation reserves and own credit adjustment (continued)

Own credit

The cumulative own credit adjustment (OCA) recorded on held-for-trading (HFT) and designated as at fair value through profit or loss (DFV) debt securities issued and derivative liabilities are set out below.

Debt securities in issue (2) Subordinated
liabilities
Cumulative OCA DR/(CR) (1) HFT
£m
DFV
£m
Total
£m
DFV
£m
Total Derivatives
£m
£m
Total (3)
£m
30 September 2013 (548) (42) (590) 295 (295) 95 (200)
30 June 2013 (488) 244 (244) 380 136 309 445
31 December 2012 (648) 56 (592) 362 (230) 259 29
Carrying values of underlying liabilities £bn £bn £bn £bn £bn
30 September 2013 9.4 17.4 26.8 0.9 27.7
30 June 2013 9.3 20.7 30.0 0.9 30.9
31 December 2012 10.9 23.6 34.5 1.1 35.6

Notes:

(1) The OCA does not alter cash flows and is not used for performance management. It is disregarded for regulatory capital reporting purposes and will reverse over time as the liabilities mature.

(2) Includes wholesale and retail note issuances.

(3) The reserve movement between periods will not equate to the reported profit or loss for own credit. The balance sheet reserve is stated by conversion of underlying currency balances at spot rates for each period, whereas the income statement includes intra-period foreign exchange sell-offs.

Key points

  • The cumulative OCA decreased during the nine months ended 30 September 2013 due to tightening of RBS credit spreads, principally in the third quarter.
  • Senior issued debt OCA is determined by reference to secondary debt issuance spreads. The five year spread tightened to 83 basis points (30 June 2013 - 140 basis points; 31 December 2012 - 102 basis points). As senior debt classified as DFV includes a greater proportion of longer term debt, the impact of spread tightening and discounting is more significant, resulting in a credit balance at 30 September 2013.
  • The cumulative OCA relating to derivatives decreased during Q3 2013 due to tightening of RBS credit spreads and a methodology refinement reflecting interactions with other valuation adjustments.

10. Available-for-sale reserve

Quarter ended Nine months ended
30 September 30 June 30 September 30 September 30 September
2013 2013 2012 2013 2012
Available-for-sale reserve £m £m £m £m £m
At beginning of period (714) (10) (450) (346) (957)
Unrealised gains/(losses) 592 (568) 651 606 1,803
Realised gains (164) (441) (528) (769) (1,110)
Tax 34 305 36 367 (27)
Reclassified to profit or loss on disposal of businesses - - - (110) -
At end of period (252) (714) (291) (252) (291)

Key points

  • In the nine months ended 30 September 2013, unrealised gains were more than offset by realised gains on the sale of high quality UK, US, German and Dutch sovereign bonds. Realised gains of £769 million were principally in Group Treasury, £610 million and US Retail & Commercial, £72 million.
  • The unrealised gains of £592 million in Q3 primarily relate to bank and other financial institution securities and unrealised losses of £568 million in Q2 primarily relate to government bonds in Group Treasury. Sales of high quality UK, US and German sovereign bonds also contributed significantly to realised gains during the quarter.

11. Contingent liabilities and commitments

30 September 2013 30 June 2013 31 December 2012
Core Non-Core Total Core Non-Core Total Core Non-Core Total
£m £m £m £m £m £m £m £m £m
Contingent liabilities
Guarantees and assets pledged
as collateral security 20,650 727 21,377 19,099 885 19,984 18,251 913 19,164
Other 6,699 96 6,795 9,980 73 10,053 10,628 69 10,697
27,349 823 28,172 29,079 958 30,037 28,879 982 29,861
Commitments
Undrawn formal standby facilities,
credit lines and other commitments
to lend 209,138 2,640 211,778 213,909 2,983 216,892 209,892 5,916 215,808
Other 2,577 1 2,578 1,368 2 1,370 1,971 5 1,976
211,715 2,641 214,356 215,277 2,985 218,262 211,863 5,921 217,784
Contingent liabilities and
commitments 239,064 3,464 242,528 244,356 3,943 248,299 240,742 6,903 247,645

Additional contingent liabilities arise in the normal course of the Group's business. It is not anticipated that any material loss will arise from these transactions.

12. Litigation, investigations and reviews

Except for the developments noted below, there have been no material changes to litigation, investigations and reviews as disclosed in the Interim Results for the six months ended 30 June 2013.

Litigation

Shareholder litigation

As previously disclosed, RBS and certain of its subsidiaries, together with certain current and former officers and directors were named as defendants in purported class actions filed in the United States District Court for the Southern District of New York involving holders of RBS preferred shares (the Preferred Shares litigation) and holders of American Depositary Receipts (the ADR claims).

In September 2012, the Court dismissed the Preferred Shares litigation with prejudice. The plaintiffs appealed. On 25 September 2013, the United States Court of Appeals for the Second Circuit affirmed the lower Court's dismissal of the litigation.

In September 2012, the Court dismissed the ADR claims with prejudice. On 5 August 2013, the court denied the plaintiffs' motions for reconsideration and for leave to re-plead their case. The plaintiffs have initiated an appeal to the United States Court of Appeals for the Second Circuit.

Other securitisation and securities related litigation in the United States

As previously disclosed, Group companies have been named as defendants in their various roles as issuer, depositor and/or underwriter in a number of claims in the United States that relate to the securitisation and securities underwriting businesses. Among these lawsuits are six cases filed in September 2011 by the US Federal Housing Finance Agency (FHFA) as conservator for the Federal National Mortgage Association (Fannie Mae) and the Federal Home Loan Mortgage Corporation (Freddie Mac). The primary FHFA lawsuit remains pending in the United States District Court for the District of Connecticut, and it relates to approximately US\$32 billion of mortgage-backed securities (MBS) for which Group entities acted as sponsor/depositor and/or lead underwriter or co-lead underwriter. Of these approximately US\$10.7 billion were outstanding at 30 September 2013 with cumulative losses of approximately US\$0.9 billion (being the loss of principal value suffered by security holders). On 30 September 2013, the Court denied the defendants' motion to dismiss FHFA's amended complaint in this case. Discovery, which the Court had permitted to proceed before ruling on the motion to dismiss, is ongoing.

Investigations and reviews

LIBOR, other trading rates and foreign exchange rates

As previously disclosed, in June 2013, RBS was listed amongst the 20 banks found by the Monetary Authority of Singapore (MAS) to have deficiencies in the governance, risk management, internal controls and surveillance systems relating to benchmark submissions following a finding by the MAS that certain traders made inappropriate attempts to influence benchmarks in the period 2007 - 2011. RBS was ordered at that time to set aside additional statutory reserves with the MAS of SGD1-1.2 billion and to formulate a remediation plan. RBS has now submitted a remediation plan to the MAS.

12. Litigation, investigations and reviews (continued)

Investigations and reviews (continued)

The Group is co-operating with investigations and new and ongoing requests for information by various other governmental and regulatory authorities, including in the UK, US and Asia into its submissions, communications and procedures relating to a number of trading rates, including LIBOR and other interest rate settings, ISDAFIX and non-deliverable forwards.

In addition, various governmental and regulatory authorities have commenced investigations into foreign exchange trading activities apparently involving multiple financial institutions. The Group has received enquiries from certain of these authorities including the FCA. The Group is reviewing communications and procedures relating to certain currency exchange benchmark rates as well as foreign exchange trading activity and is cooperating with these investigations. At this stage, the Group cannot estimate reliably what effect, if any, the outcome of the investigation may have on the Group.

Card Protection Plan Limited

On 22 August 2013, the FCA announced that Card Protection Plan Limited ("CPP") and 13 banks and credit card issuers, including the Group, had agreed to a compensation scheme in relation to the sale of card and/or identity protection insurance to certain retail customers. CPP has now written to affected policyholders to confirm the details of the proposed scheme, which requires approval by a policyholder vote and by the High Court of England and Wales. A creditors' meeting has been scheduled for 7 January 2014. The ultimate level of redress that the Group may be required to pay under the scheme cannot be estimated.

SME banking market study

As previously disclosed, the OFT announced its market study on competition in banking for SMEs in England and Wales, Scotland and Northern Ireland on 19 June 2013. The OFT has been seeking views on the scope of the market study and on 27 September 2013 published an update paper setting out its proposed scope. The OFT expects to report on the market study in early 2014.

13. Other developments

Rating agencies

Moody's Investors Service

On 5 July 2013, the rating agency, Moody's Investors Service (Moody's) placed on review for possible downgrade the long term ratings of the Group and its subsidiaries The Royal Bank of Scotland plc, National Westminster Bank Plc and RBS N.V. Short term ratings were affirmed as unchanged and are not subject to Moody's' review. The rating action was prompted by the UK Government's announcement that it would examine the merit of splitting up the Group by placing its bad assets in a separate legal entity under a 'Good Bank/Bad Bank' split. Moody's expect to conclude their rating review on the Group in the autumn following publication of the Government's conclusion to its 'Good Bank/Bad Bank' assessment. Ulster Bank Limited and Ulster Bank Ireland Limited's long and short term ratings were also placed on review for possible downgrade.

On the same date Moody's upgraded, by three notches, three series of the Group's Trust Preferred Securities (RBS Capital Funding Trust V, RBS Capital Funding Trust VI and RBS Capital Funding Trust VII) to 'Ba3' from 'B3' upon the announcement that the Group would resume coupon payments on these securities following expiration of the European Commission payments ban.

13. Other developments (continued)

Rating agencies (continued)

Moody's Investors Service (continued)

As a result of its rating action on the Group, on 8 July 2013, Moody's also placed on review for possible downgrade the long term ratings of RBS Citizens N.A. and Citizens Bank of Pennsylvania. Short term ratings were affirmed as unchanged.

Standard & Poor's

On 16 July 2013, the rating outlooks of Ulster Bank Limited and Ulster Bank Ireland Limited were revised to Negative from Stable by the rating agency, Standard & Poor's (S&P). The rating actions were prompted by the announcement of the 'Good Bank/Bad Bank' review.

On 19 September 2013, Fitch Ratings ('Fitch') affirmed its ratings on the Group and key subsidiaries as unchanged.

Current Group and subsidiary ratings are shown in the table below:

Moody's S&P Fitch
Long-term Short-term Long-term Short-term Long-term Short-term
RBS Group plc Baa1 P-2 A- A-2 A F1
The Royal Bank of Scotland plc A3 P-2 A A-1 A F1
National Westminster Bank Plc A3 P-2 A A-1 A F1
RBS N.V. A3 P-2 A A-1 A F1
RBS Citizens, N.A/Citizens
Bank of Pennsylvania
A3 P-2 A A-1 A- F1
Ulster Bank Ltd/Ulster Bank
Ireland Ltd
Baa2 P-2 BBB+ A-2 A- F1

14. Date of approval

This announcement was approved by the Board of directors on 31 October 2013.

15. Post balance sheet events

Save as detailed below, there have been no significant events between 30 September 2013 and the date of approval of this announcement which would require a change to or additional disclosure in the announcement.

The Group today has announced the establishment of an internal 'bad bank' to run down a pool of assets totalling £38 billion over the next three years. We have also announced our intention to accelerate the IPO of Citizens to 2014 with full divestment intended by the end of 2016.

Presentation of information

In the balance sheet, the assets and liabilities of disposal groups are presented as a single line as required by IFRS. In the risk and balance sheet management section, balances and exposures relating to disposal groups are included within risk measures for all periods presented as permitted by IFRS.

Capital management

Capital and leverage ratios

The Group's capital, risk-weighted assets (RWAs) and risk asset ratios, calculated in accordance with Prudential Regulation Authority (PRA) definitions, are set out below.

Current rules 30 September
2013
30 June
2013
31 December
2012
Capital £bn £bn £bn
Core Tier 1 47.5 48.4 47.3
Tier 1 56.6 57.8 57.1
Total 66.6 68.8 66.8

RWAs by risk

Credit risk
- non-counterparty 303.1 315.7 323.2
- counterparty 34.5 40.2 48.0
Market risk 30.6 38.3 42.6
Operational risk 41.8 41.8 45.8
410.0 436.0 459.6
Risk asset ratios % % %
Core Tier 1 11.6 11.1 10.3
Tier 1 13.8 13.3 12.4
Total 16.2 15.8 14.5
Fully loaded Capital Requirements Regulations (CRR) estimates (1) 30 September
2013
30 June
2013
31 December
2012
Common Equity Tier 1 capital £41.1bn £41.2bn £38.1bn
RWAs £452.5bn £471.5bn £494.6bn
Fully loaded Basel III basis Core Tier 1 ratio 9.1% 8.7% 7.7%
Leverage ratio 3.6% 3.4% 3.1%

Note:

(1) Calculated on the same basis as disclosed on page 136 of the Group's 2012 Annual Report and Accounts.

Key points

  • Core Tier 1 ratio improved by 130 basis points since 31 December 2012 and 50 basis points in Q3, primarily due to RWA reduction.
  • RWAs fell by £49.6 billion, of which £26.0 billion was in the third quarter, as both Markets and Non-Core implemented risk reduction strategies resulting in decreases of £28.1 billion (Q3 - £13.6 billion) and £19.5 billion (Q3 - £5.4 billion) respectively.
  • Fully loaded Basel III basis Core Tier 1 ratio also improved by 140 basis points, 40 basis points in Q3 to 9.1%, primarily reflecting current basis factors discussed above being partially offset by higher prudential valuation requirement.

• The CRR leverage ratio improved by 50 basis points to date; 20 basis points in Q3, primarily reflecting balance sheet reduction.

Capital management (continued)

Capital resources

Components of capital (Basel 2.5)

The Group's regulatory capital resources in accordance with PRA definitions were as follows:

30 September 30 June 31 December
2013 2013 2012
£m £m £m
Shareholders' equity (excluding non-controlling interests)
Shareholders' equity 67,668 69,183 68,678
Preference shares - equity (4,313) (4,313) (4,313)
Other equity instruments (979) (979) (979)
62,376 63,891 63,386
Non-controlling interests
Non-controlling interests 462 475 1,770
Adjustments to non-controlling interests for regulatory purposes - - (1,367)
462 475 403
Regulatory adjustments and deductions
Own credit 762 447 691
Defined benefit pension fund adjustment 667 628 913
Unrealised losses on available-for-sale (AFS) debt securities 358 800 410
Unrealised gains on AFS equity shares (106) (86) (63)
Cash flow hedging reserve (447) (491) (1,666)
Other adjustments for regulatory purposes (115) (140) (198)
Goodwill and other intangible assets (13,742) (13,997) (13,545)
50% excess of expected losses over impairment provisions (net of tax) (1,801) (2,032) (1,904)
50% of securitisation positions (889) (1,051) (1,107)
(15,313) (15,922) (16,469)
Core Tier 1 capital 47,525 48,444 47,320
Other Tier 1 capital
Preference shares - equity 4,313 4,313 4,313
Preference shares - debt 919 1,112 1,054
Innovative/hybrid Tier 1 securities 4,330 4,427 4,125
9,562 9,852 9,492
Tier 1 deductions
50% of material holdings (1) (1,003) (1,124) (295)
Tax on excess of expected losses over impairment provisions 546 616 618
(457) (508) 323
Total Tier 1 capital 56,630 57,788 57,135

For the note to this table refer to the following page.

Capital management: Capital resources (continued)

Components of capital (Basel 2.5)

30 September 30 June 31 December
2013 2013 2012
£m £m £m
Qualifying Tier 2 capital
Undated subordinated debt 2,103 2,136 2,194
Dated subordinated debt - net of amortisation 11,896 13,530 13,420
Unrealised gains on AFS equity shares 106 86 63
Collectively assessed impairment provisions 386 415 399
14,491 16,167 16,076
Tier 2 deductions
50% of securitisation positions (889) (1,051) (1,107)
50% excess of expected losses over impairment provisions (2,347) (2,648) (2,522)
50% of material holdings (1) (1,003) (1,124) (295)
(4,239) (4,823) (3,924)
Total Tier 2 capital 10,252 11,344 12,152
Supervisory deductions
Unconsolidated investments
- Direct Line Group (1) - - (2,081)
- Other investments (39) (39) (162)
Other deductions (209) (271) (244)
(248) (310) (2,487)
Total regulatory capital 66,634 68,822 66,800

Flow statement (Basel 2.5)

The table below analyses the movement in Core Tier 1, Other Tier 1 and Tier 2 capital during the nine months ended 30 September 2013.

Supervisory
Core Tier 1 Other Tier 1 Tier 2 deductions Total
£m £m £m £m £m
At 1 January 2013 47,320 9,815 12,152 (2,487) 66,800
Attributable loss net of movements in fair value of own credit (222) - - - (222)
Share capital and reserve movements in respect of employee
share schemes 256 - - - 256
Ordinary shares issued 205 - - - 205
Foreign exchange reserve 110 - - - 110
Foreign exchange movements - (4) 243 - 239
Increase in non-controlling interests 59 - - - 59
Decrease/(increase) in capital deductions (1) 321 (780) (315) 2,239 1,465
Increase in goodwill and intangibles (197) - - - (197)
Defined benefit pension fund (246) - - - (246)
Dated subordinated debt issues - - 652 - 652
Dated subordinated debt maturities, redemptions and amortisation - - (2,293) - (2,293)
Other movements (81) 74 (187) - (194)
At 30 September 2013 47,525 9,105 10,252 (248) 66,634

Note:

(1) From 1 January 2013 material holdings in insurance companies are deducted 50% from Tier 1 and 50% from Tier 2.

Capital management (continued)

Risk-weighted assets flow statement

The table below analyses the movement in credit risk, market risk and operational risk RWAs by key drivers during the nine months ended 30 September 2013.

Credit risk Operational Gross
Non-counterparty Counterparty risk risk RWAs
£bn
£bn £bn £bn £bn
At 1 January 2013 323.2 48.0 42.6 45.8 459.6
Business and market movements (1) (27.3) (13.5) (11.8) (4.0) (56.6)
Disposals (5.6) - - - (5.6)
Model changes (2) 12.8 - (0.2) - 12.6
At 30 September 2013 303.1 34.5 30.6 41.8 410.0

Notes:

(1) Represents changes in book size, composition, position changes and market movements including foreign exchange impacts.

(2) Refers to implementation of a new model or modification of an existing model after approval from the PRA and changes in model scope.

Liquidity, funding and related risks

Liquidity risk depends on factors such as the maturity profile and composition of the Group's assets and liabilities, the quality and market value of its liquidity buffer and broader market factors, such as wholesale market circumstances alongside depositor and investor behaviour.

Overview

  • Short-term wholesale funding excluding derivative collateral (STWF) at 30 September 2013 was £34.6 billion, a decrease of £7.0 billion year-to-date, representing 4% of the funded balance sheet and 31% of total wholesale funding.
  • The Group liquidity portfolio continued to exceed the medium-term target of 1.5 times STWF and was £150.9 billion at 30 September 2013 with the proportion of primary and secondary liquidity comparable to 31 December 2012 at 62%:38%.
  • The Group's loan:deposit ratio strengthened in the nine months to 30 September 2013 to 94% (30 June 2013 - 96%; 31 December 2012 - 100%) with strong deposit growth of £5.8 billion in UK Retail and Non-Core loan run-off of £14.8 billion being the main drivers.
  • The Group repaid €8.5 billion of European Central Bank Long Term Refinancing Operation funding in 2013, including €3.5 billion in Q3 2013. The residual €1.4 billion is being used to help support Ulster Bank's standalone funding profile. The Group will continue to evaluate its utilisation of this facility.
  • As part of ongoing balance sheet management the Group has completed a number of public liability management exercises in 2013 buying back £2.0 billion of senior unsecured debt in Q1, €1.5 billion of secured debt in Q2 and \$2.5 billion of Lower Tier 2 capital debt in Q3. The Group also issued \$1.0 billion Tier 2 capital debt in Q2 2013. The Group will continue to assess market conditions with a view to issuing further subordinated debt in due course.
  • Liquidity metrics improved year-to-date reflecting on-going balance sheet improvements. Stressed outflow coverage improved to 147% from 136% at the half year. The liquidity coverage ratio, based on the Group's interpretation of draft guidance, was maintained at above 100%; while the net stable funding ratio improved from year end to 119% but declined marginally in Q3.

Liquidity, funding and related risks (continued)

Funding sources

The table below shows the Group's principal funding sources excluding repurchase agreements.

30 September 2013 30 June 2013 31 December 2012
Less than
1 year
More than
1 year
Total 1 year Less than More than
1 year
Total 1 year Less than More than
1 year
Total
£m £m £m £m £m £m £m £m £m
Deposits by banks
derivative cash collateral 20,548 - 20,548 22,176 - 22,176 28,585 - 28,585
other deposits 16,203 1,850 18,053 18,084 5,027 23,111 18,938 9,551 28,489
36,751 1,850 38,601 40,260 5,027 45,287 47,523 9,551 57,074
Debt securities in issue
commercial paper 2,690 - 2,690 2,526 - 2,526 2,873 - 2,873
certificates of deposit 2,120 84 2,204 2,264 336 2,600 2,605 391 2,996
medium-term notes 11,014 38,438 49,452 12,013 43,129 55,142 13,019 53,584 66,603
covered bonds 1,871 7,249 9,120 185 9,140 9,325 1,038 9,101 10,139
securitisations 10 8,305 8,315 807 9,321 10,128 761 11,220 11,981
17,705 54,076 71,781 17,795 61,926 79,721 20,296 74,296 94,592
Subordinated liabilities 667 23,053 23,720 857 25,681 26,538 2,351 24,951 27,302
Notes issued 18,372 77,129 95,501 18,652 87,607 106,259 22,647 99,247 121,894
Wholesale funding 55,123 78,979 134,102 58,912 92,634 151,546 70,170 108,798 178,968
Customer deposits
derivative cash collateral 7,671 - 7,671 8,179 - 8,179 7,949 - 7,949
other deposits 409,661 17,076 426,737 409,521 19,506 429,027 400,012 26,031 426,043
Total customer deposits 417,332 17,076 434,408 417,700 19,506 437,206 407,961 26,031 433,992
Total funding 472,455 96,055 568,510 476,612 112,140 588,752 478,131 134,829 612,960

The table below shows the Group's wholesale funding by source.

Short-term wholesale
funding (1)
Total wholesale
funding
Net inter-bank
funding (2)
Excluding
derivative
collateral
£bn
Including
derivative
collateral
£bn
Excluding
derivative
collateral
£bn
Including
derivative
collateral
£bn
Deposits
£bn
Loans (3)
£bn
Net
inter-bank
funding
£bn
30 September 2013 34.6 55.1 113.6 134.1 18.1 (16.6) 1.5
30 June 2013 36.7 58.9 129.4 151.5 23.1 (17.1) 6.0
31 March 2013 43.0 70.9 147.2 175.1 26.6 (18.7) 7.9
31 December 2012 41.6 70.2 150.4 179.0 28.5 (18.6) 9.9
30 September 2012 48.5 77.2 158.9 187.6 29.4 (20.2) 9.2

Notes:

(1) Short-term wholesale balances denote those with a residual maturity of less than one year and include longer-term issuances.

(2) Excludes derivative cash collateral.

(3) Primarily short-term balances.

Liquidity, funding and related risks (continued)

Liquidity portfolio

The table below analyses the Group's liquidity portfolio by product and by liquidity value. Liquidity value is lower than carrying value principally as it is stated after the discounts applied by the Bank of England and other central banks to instruments, within the secondary liquidity portfolio, eligible for discounting.

Liquidity value
Period end Average
30 September 30 June 31 December Q3 Q2 Full year
2013 2013 2012 2013 2013 2012
£m £m £m £m £m £m
Cash and balances at central banks 78,855 81,737 70,109 82,237 85,751 81,768
Central and local government bonds 14,550 18,385 20,691 16,851 19,250 30,972
Treasury bills 11 650 750 214 665 202
Primary liquidity 93,416 100,772 91,550 99,302 105,666 112,942
Secondary liquidity (1) 57,434 56,841 55,619 56,753 56,486 41,978
Total liquidity value 150,850 157,613 147,169 156,055 162,152 154,920
Total carrying value 188,102 198,217 187,942

Note:

(1) Includes assets eligible for discounting at the Bank of England and other central banks.

Basel III liquidity ratios and other metrics

30 September. 30 June. 31 December.
2013. 2013. 2012.
%. %. %.
Stressed outflow coverage (1) 147 136 128
Liquidity coverage ratio (LCR) (2) >100. >100. >100.
Net stable funding ratio (NSFR) (2) 119 120 117

Notes:

  • (1) The Group's liquidity risk appetite is measured by reference to the liquidity buffer as a percentage of stressed contractual and behavioural outflows under the worst of three severe stress scenarios of a market-wide stress, an idiosyncratic stress and a combination of both in the Group's Individual Liquidity Adequacy Assessment. Liquidity risk adequacy is determined by surplus of liquid assets over three months stressed outflows under the worst case stresses. This assessment is performed in accordance with PRA guidance.
  • (2) The Group monitors the LCR and the NSFR in its internal reporting framework based on its current interpretation of the final rules. At present there is a broad range of interpretations on how to calculate these ratios due to the lack of a commonly agreed market standard and the ratios are subject to future issuances of technical standards from the European Banking Authority. This makes meaningful comparisons of the LCR and NSFR between institutions difficult.

Credit risk

Credit risk is the risk of financial loss due to the failure of a customer or counterparty to meet its obligation to settle outstanding amounts.

Loans and related credit metrics

The tables below analyse gross loans and advances (excluding reverse repos) and the related credit metrics by division. For a description of the Group's early problem debt identification and problem debt management refer to pages 172 to 180 of the Group's 2012 Annual Report and Accounts.

Credit metrics
REIL as a %
of gross Provisions Year-to-date
Gross loans to loans to as a % Impairment Amounts
Banks Customers REIL Provisions customers of REIL charge written-off
30 September 2013 £m £m £m £m % % £m £m
UK Retail 1,043 112,739 3,800 2,247 3.4 59 251 609
UK Corporate 925 103,847 6,019 2,348 5.8 39 529 603
Wealth 1,320 16,895 261 100 1.5 38 8 15
International Banking 5,550 41,996 520 332 1.2 64 182 239
Ulster Bank 634 31,894 8,535 4,479 26.8 52 707 154
US Retail & Commercial 67 50,783 1,074 266 2.1 25 105 217
Retail & Commercial 9,539 358,154 20,209 9,772 5.6 48 1,782 1,837
Markets 15,644 24,443 341 263 1.4 77 (4) 46
Other 2,739 5,287 1 66 - nm 64 -
Core 27,922 387,884 20,551 10,101 5.3 49 1,842 1,883
Non-Core 427 41,522 19,815 11,320 47.7 57 1,439 1,270
Group 28,349 429,406 40,366 21,421 9.4 53 3,281 3,153
31 December 2012
UK Retail 695 113,599 4,569 2,629 4.0 58 529 599
UK Corporate 746 107,025 5,452 2,432 5.1 45 836 514
Wealth 1,545 17,074 248 109 1.5 44 46 15
International Banking 4,827 42,342 422 391 1.0 93 111 445
Ulster Bank 632 32,652 7,533 3,910 23.1 52 1,364 72
US Retail & Commercial 435 51,271 1,146 285 2.2 25 83 391
Retail & Commercial 8,880 363,963 19,370 9,756 5.3 50 2,969 2,036
Markets 16,805 29,787 396 305 1.3 77 25 109
Other 3,196 2,125 - 1 - - 1 -
Core 28,881 395,875 19,766 10,062 5.0 51 2,995 2,145
Non-Core 477 56,343 21,374 11,200 37.9 52 2,320 2,121
Direct Line Group 2,036 881 - - - - - -
Group 31,394 453,099 41,140 21,262 9.1 52 5,315 4,266

nm = not meaningful

Credit risk: Loans and related credit metrics (continued)

Key points

Gross loans and advances to customers excluding reverse repos

  • Loans decreased by £23.7 billion since the year end to £429.4 billion of which £14.8 billion was in Non-Core, reflecting disposals and amortisations.
  • Core lending decreased by £8.0 billion reflecting a decrease of £3.3 billion in personal lending, mainly unsecured lending in UK Retail and Wealth, with a further £4.7 billion decrease in corporate lending with £2.0 billion in relation to commercial real estate (see below).

Mortgage lending

• Mortgage lending decreased by £1.1 billion to £148.6 billion.

The table below analyses the major mortgage portfolios and includes both Core and Non-Core.

30 September 31 December
2013 2012
£m £m
UK Retail 98,903 99,062
Ulster Bank 19,227 19,162
RBS Citizens 19,943 21,538
Wealth 8,665 8,786
  • The UK Retail mortgage portfolio totalled £98.9 billion at 30 September 2013, broadly flat compared with 31 December 2012. Gross new mortgage lending was £4.3 billion in Q3 2013, compared with £5.5 billion in H1 2013, reflecting a continuation of the progress seen at half year as newly retrained mortgage advisors returned to customer facing roles.
  • Of the Ulster Bank residential mortgage portfolio totalling £19.2 billion at 30 September 2013, 88% was in the Republic of Ireland and 12% in Northern Ireland. At constant exchange rates, the portfolio decreased by 2% from 31 December 2012 as a result of natural amortisation and low market demand.
  • RBS Citizens residential real estate portfolio totalled £19.9 billion at 30 September 2013 (31 December 2012 - £21.5 billion). The decrease was due to market conditions and the continued reduction of the Non-Core portfolio (10% of total portfolio). In the Non-Core portfolio of £1.9 billion, the Serviced By Others portfolio decreased from £1.8 billion at year end to £1.5 billion at 30 September 2013. The arrears rate improved from 1.9% to 1.6% reflecting liquidations as well as more effective account servicing and collections. The charge-off rate also continued to decrease.

Credit risk: Loans and related credit metrics (continued)

Key points (continued)

Commercial real estate gross lending

30 September 2013 31 December 2012
Investment Development Total Investment Development Total
By division (1) £m £m £m £m £m £m
Core
UK Corporate 21,566 3,530 25,096 22,504 4,091 26,595
Ulster Bank 3,577 716 4,293 3,575 729 4,304
US Retail & Commercial 3,996 1 3,997 3,857 3 3,860
International Banking 879 196 1,075 849 315 1,164
Markets 150 6 156 630 57 687
30,168 4,449 34,617 31,415 5,195 36,610
Non-Core
UK Corporate 1,561 878 2,439 2,651 983 3,634
Ulster Bank 3,378 7,191 10,569 3,383 7,607 10,990
US Retail & Commercial 282 - 282 392 - 392
International Banking 8,114 14 8,128 11,260 154 11,414
13,335 8,083 21,418 17,686 8,744 26,430
Total 43,503 12,532 56,035 49,101 13,939 63,040

Note:

(1) Excludes commercial real estate lending in Wealth as these loans are generally supported by personal guarantees in addition to collateral. This portfolio, which totalled £1.4 billion at 30 September 2013 (31 December 2012 - £1.4 billion), continued to perform in line with expectations and required minimal provision.

Total Non-Core
30 September 31 December 30 September 31 December
2013 2012 2013 2012
Lending (gross) £56.0bn £63.0bn £21.4bn £26.4bn
Of which REIL £21.9bn £22.1bn £16.0bn £17.1bn
Provisions £10.6bn £10.1bn £8.6bn £8.3bn
REIL as a % of gross loans to customers 39.1% 35.1% 74.8% 64.8%
Provisions as a % of REIL 48% 46% 54% 49%

Note:

(1) Excludes property related lending to customers in other sectors managed by Real Estate Finance.

  • Commercial real estate lending declined by 11% to £56.0 billion from £63.0 billion at 31 December 2012 mainly in Non-Core resulting from repayments, asset sales and write-offs.
  • Ulster Bank is a significant contributor to Non-Core commercial real estate lending. For further information refer to the section on Ulster Bank Group (Core and Non-Core) in Appendix 1.

Credit risk: Loans and related credit metrics: Key points (continued)

REIL and provisions

  • REIL decreased by £0.8 billon to £40.4 billion during the nine months ended 30 September 2013, reflecting decreases in Non-Core (£1.6 billion) and UK Retail (£0.8 billion), partially offset by increases in UK Corporate (£0.6 billion) and Ulster Bank (£1.0 billion).
  • The overall provision remained broadly stable in the nine months to 30 September 2013 at £21.4 billion, with an increase of £0.6 billion in Ulster Bank being offset by write-offs in UK Corporate and in UK Retail in Q3.
  • The annualised provision charge in the period was 18% lower than 2012, with Core falling 18% and Non-Core 17%.
  • REIL reductions in Non-Core, primarily related to repayments and write-offs in International Banking (£1.1 billion) and in UK Corporate (£0.4 billion) portfolios. Provision coverage increased to 57% (31 December 2012 - 52%), primarily due to the increased coverage on the Ulster Bank commercial real estate portfolio.
  • In UK Retail, REIL continued to decrease due to write-off of aged debt and the transfer of up-to-date mortgages to potential problem loans. Provision coverage remained broadly stable at 59%.
  • The 10% increase in UK Corporate REIL was mainly driven by individual cases in the commercial real estate and shipping portfolios as credit conditions remained difficult in these sectors.
  • Key economic indicators have stabilised in Ireland. However, Core Ulster Bank credit metrics remain elevated with REIL of £8.5 billion, a 13% increase from 31 December 2012 with provision coverage stable at 52%. The increase in REIL was largely due to a technical adjustment relating to corporate loans which is expected partly to reverse once loan documentation is brought up to date.

Credit risk (continued)

Debt securities: IFRS measurement classification by issuer

The table below analyses debt securities by issuer and IFRS measurement classifications. US central and local government includes US federal agencies; financial institutions include US government sponsored agencies and securitisation entities, the latter principally relating to asset-backed securities (ABS).

Other
Central and local government financial Of which
UK US Other Banks institutions Corporate Total ABS
30 September 2013 £m £m £m £m £m £m £m £m
Held-for-trading (HFT) 6,871 9,614 23,788 1,650 15,320 1,925 59,168 11,895
Designated as at fair value - - 106 6 57 1 170 56
Available-for-sale (AFS) 6,819 15,066 11,864 6,162 19,955 180 60,046 27,213
Loans and receivables 10 - - 180 3,159 179 3,528 3,059
Long positions 13,700 24,680 35,758 7,998 38,491 2,285 122,912 42,223
Of which US agencies - 5,526 - - 15,104 - 20,630 19,253
Short positions (HFT) (2,856) (9,317) (14,104) (1,124) (1,497) (821) (29,719) (50)
Available-for-sale
Gross unrealised gains 339 538 562 73 519 7 2,038 611
Gross unrealised losses - (88) (15) (254) (665) (1) (1,023) (1,005)
31 December 2012
Held-for-trading 7,692 17,349 27,195 2,243 21,876 2,015 78,370 18,619
Designated as at fair value - - 123 86 610 54 873 516
Available-for-sale 9,774 19,046 16,155 8,861 23,890 3,167 80,893 30,743
Loans and receivables 5 - - 365 3,728 390 4,488 3,707
Long positions 17,471 36,395 43,473 11,555 50,104 5,626 164,624 53,585
Of which US agencies - 5,380 - - 21,566 - 26,946 24,828
Short positions (HFT) (1,538) (10,658) (11,355) (1,036) (1,595) (798) (26,980) (17)
Available-for-sale
Gross unrealised gains 1,007 1,092 1,187 110 660 120 4,176 764
Gross unrealised losses - (1) (14) (509) (1,319) (4) (1,847) (1,817)

Key points

  • HFT: UK and US government bonds, and US agency ABS decreased reflecting sales following an increase in yields, continued focus on balance sheet reduction and capital management in Markets. The decrease in other government bonds primarily comprises reductions in Japanese, French, Belgian and Canadian bonds, partially offset by an increase in German bonds. Short positions in German and Japanese government bonds increased reflecting focus on reduction in net exposure.
  • AFS: Government securities, primarily US, UK and German, decreased by £11.2 billion reflecting Group Treasury's liquidity portfolio management. Holdings in bank issuances fell by £2.7 billion due to maturities and amortisations. The decrease in financial institution securities, of £3.9 billion, primarily related to ABS (£1.4 billion CLO in Non-Core and £1.6 billion Dutch RMBS), due to disposals, maturities and buy backs. This was partially offset by build up of securities (£0.9 billion), primarily US agency securities in US Retail and Commercial. The reduction includes £7.2 billion related to Direct Line Group, not included at 30 September 2013 as it is an associate.
  • AFS gross unrealised gains and losses: UK Government decrease of £0.7 billion reflects exposure reduction and impact of rating downgrade. A US Government decrease of £0.6 billion also reflects exposure reduction as well as the impact of expectations of tapering of the liquidity programme by the US Federal Reserve. The reduction in bank and other financial institutions securities reflected maturities, disposals and market movements.

Credit risk (continued)

Derivatives

The table below analyses the fair value of the Group's derivatives by type of contract. Master netting arrangements in respect of mark-to-market (mtm) positions and collateral shown below do not result in a net presentation in the Group's balance sheet under IFRS.

30 September 2013 31 December 2012
Notional (1) Assets Liabilities Notional (1) Assets Liabilities
£bn £m £m £bn £m £m
Interest rate (2) 37,411 248,609 237,127 33,483 363,454 345,565
Exchange rate 5,117 63,852 67,944 4,698 63,067 70,481
Credit 357 7,793 7,678 553 11,005 10,353
Equity and commodity 87 3,404 6,716 111 4,392 7,941
323,658 319,465 441,918 434,340
Counterparty mtm netting (271,828) (271,828) (373,906) (373,906)
51,830 47,637 68,012 60,434
Cash collateral (26,240) (21,171) (34,099) (24,633)
Securities collateral (5,564) (5,082) (5,616) (8,264)
20,026 21,384 28,297 27,537

Notes:

(1) Includes exchange traded contracts of £2,399 billion (31 December 2012 - £2,497 billion), principally interest rate. Trades are margined daily hence carrying values were insignificant: assets - £75 million (31 December 2012 - £41 million) and liabilities - £293 million (31 December 2012 - £255 million).

(2) Interest rate notional includes £22,580 billion (31 December 2012 - £15,864 billion) in respect of contracts with central clearing counterparties to the extent related assets and liabilities are offset.

Key points

  • Net exposure after taking into account mtm and collateral netting arrangements, decreased by 29% (liabilities decreased by 22%) due to lower derivative fair values, driven by upward shifts in interest rate yields and continued use of trade compression cycles. This was partially offset by increased trade volumes, primarily during the first half of the year and weakening of sterling against the euro year-todate.
  • Interest rate contracts fair value decreased due to significant upward shifts in major yield curves, as expectations of US Federal Reserve tapering of quantitative easing heightened during the first half of 2013 and continued in the third quarter. Continued participation in trade compression cycles contributed to a further reduction in exposures. This was partially offset by an increase in trade volumes, which also resulted in an increase in notional balances.
  • The increase in notional and asset fair values of exchange rate contracts reflected increased trade volumes and exchange rate movements. The decrease in liabilities was due to the impact of foreign exchange movements.
  • The decrease in credit derivative notional and fair values was driven by increased use of trade compression cycles and novation of certain trades in Markets in line with the Group's risk reduction strategy, primarily in the first half of the year. Tightening of credit spreads also contributed to the decrease in fair value.
  • Exchange rate movements, sales and reduction in trade volumes contributed to the decrease in equity contracts.

Market risk

Value-at-risk (VaR)

For a description of the Group's basis of measurement and methodologies, refer to pages 243 to 247 of the Group's 2012 Annual Report and Accounts.

Year ended
30 September 2013 Nine months ended 30 September 2012 31 December 2012
Average Period end Maximum Minimum Average Period end Maximum Minimum Average Period end Maximum Minimum
Trading VaR £m £m £m £m £m £m £m £m £m £m £m £m
Interest rate 38.8 32.8 78.2 24.6 63.7 44.8 95.7 43.6 62.6 75.6 95.7 40.8
Credit spread 66.5 44.9 86.8 44.9 69.4 67.2 94.9 44.9 69.2 74.1 94.9 44.9
Currency 9.5 7.6 20.6 4.3 11.4 8.9 21.3 5.3 10.3 7.6 21.3 2.6
Equity 6.3 4.5 12.8 4.2 6.3 8.2 12.5 3.3 6.0 3.9 12.5 1.7
Commodity 1.0 0.6 3.7 0.3 1.9 2.7 6.0 0.9 2.0 1.5 6.0 0.9
Diversification (1) (31.3) (40.8) (55.4)
Total 86.1 59.1 118.8 54.5 99.0 91.0 137.0 66.5 97.3 107.3 137.0 66.5
Core 70.7 46.3 104.6 44.2 74.2 69.4 118.0 47.4 74.6 88.1 118.0 47.4
Non-Core 20.5 17.6 24.9 17.5 32.3 26.5 41.9 22.1 30.1 22.8 41.9 22.0
CEM (2) 62.7 42.8 85.4 40.1 77.7 74.3 84.2 73.3 78.5 84.9 86.0 71.7
Total (excluding CEM) 41.2 26.7 60.4 25.4 46.4 46.6 76.4 32.2 47.1 57.6 76.4 32.2

Notes:

(1) The Group benefits from diversification as it reduces risk by allocating positions across various financial instrument types, currencies and markets. The extent of diversification benefit depends on the correlation between the assets and risk factors in the portfolio at a particular time.

(2) For a description of counterparty exposure management (CEM) activities, refer to page 248 of the Group's 2012 Annual Report and Accounts.

Market risk (continued)

Key points

  • The Group's interest rate VaR was lower in the first nine months of 2013 than in the comparative period in 2012. VaR fell during H1 2013 reflecting de-risking by a number of Markets businesses and an extension to the scope of valuation adjustments captured in VaR in March 2013 by counterparty exposure management. VaR increased during July and August as a number of Markets businesses repositioned their exposures, although this was partially offset by hedging against certain valuation adjustments. In mid-September, VaR increased further with some significant client transactions and fell again once hedging was complete.
  • The period end and average credit spread VaR were lower in the first nine months of 2013 than in the same period in 2012. Towards the end of Q2 2013 the credit spread VaR fell as a number of Markets businesses reduced and repositioned their exposures after the US Federal Reserve indicated the possibility of tapering of its bond-buying programme in 2013. The credit spread VaR fell throughout Q3 2013 as Markets gradually reduced its asset-backed securities inventory.

Non-trading VaR

The average VaR for the Group's non-trading portfolio, predominantly comprising available-for-sale portfolios in Markets and Non-Core was £10.0 million for the first nine months of 2013 compared with £12.6 million in the same period in 2012. Changes to the call assumptions on some Dutch residential mortgage-backed securities implemented in March 2013 extended their weighted average life and as a result the period end VaR at 30 June 2013 increased to £12.3 million. During Q3, as the issuer bought back some of these securities, the period end VaR at 30 September 2013 fell to £7.1 million (31 December 2012 - £9.5 million).

Other portfolios

The structured credit portfolio in Non-Core is measured on a notional and fair value basis because of its illiquid nature. Notional and fair value decreased to £1.0 billion and £0.8 billion respectively (Q4 2012 - £2.0 billion and £1.5 billion), reflecting the sale of underlying assets from collateralised debt obligations and legacy multi-seller conduits.

Country risk

Country risk is the risk of material losses arising from significant country-specific events such as sovereign events (defaults or restructurings); economic events (contagion of sovereign default to other parts of the economy, cyclical economic shock); political events (transfer or convertibility restrictions, expropriation or nationalisation); and conflict.

Overview

Comments below relate to trends over the nine months to 30 September 2013, unless stated otherwise.

  • Balance sheet and off-balance sheet exposure to most countries shown in the summary tables declined across all broad product categories despite the appreciation of the euro by 2.6%, as the Group maintained a cautious stance and many clients reduced debt levels. Non-Core lending declined further, reflecting prepayments, amortisation and the Group's risk reduction strategy.
  • Total eurozone balance sheet exposure declined by £33.7 billion or 20% to £132.2 billion, caused mostly by significant reductions in liquidity held with the Bundesbank and bank derivative exposures. Most of the latter reductions related to counterparties in the Netherlands, France and Germany. The Group nearly halved its European credit default swaps positions to reduce risks and capital requirements in line with strategic plans through participation in trade compression cycles, novations and maturities.
  • Eurozone periphery balance sheet exposure decreased by £3.8 billion to £55.3 billion.
  • Ireland repo and derivatives exposures, largely to banks and other financial institutions, decreased by £0.4 billion and £0.3 billion respectively. Gross derivatives exposure declined significantly as a major counterparty novated trades to a UK subsidiary.
  • Spain the fair value of Group Treasury's AFS securities, mainly covered bonds, increased by £0.5 billion due to narrowing of credit spreads and higher prices. Lending decreased by £1.0 billion, half of which was in Non-Core and primarily in the commercial real estate and construction sectors. Bank derivatives declined by £0.5 billion due to reduced customer demand.
  • Italy the £2.0 billion decrease in exposures reflected reductions in off-balance sheet exposure to the electricity and insurance sectors, derivatives with corporates and banks, and debt securities.
  • Portugal there were further reductions in lending to the telecommunications and transport sectors and in derivatives exposure to banks.
  • Greece exposure decreased by £0.2 billion, caused by reductions in lending and derivatives. The remaining exposure mostly comprised collateralised derivatives exposure to banks and corporate lending, including exposure to local subsidiaries of international companies.
  • Germany exposure decreased principally owing to a reduction in the significant liquidity held with the central bank, as part of the Group's asset and liability management.
  • Japan exposure decreased by £6.2 billion. Net HFT and AFS government bonds reduced by £3.5 billion and £0.6 billion respectively, and derivatives exposure, largely to banks, decreased by £1.7 billion. This reflected depreciation of the yen, lower trading flows and a reduction in derivatives bond collateral.
  • China lending and off-balance sheet exposure to banks increased by £1.5 billion and £0.5 billion respectively, as customer demand grew. Derivatives exposure to public sector entities decreased by £0.6 billion, owing to fluctuations in short-term hedging by clients.
  • Funding mismatches material estimated funding mismatches at risk of redenomination at 30 September 2013 were: Ireland £8.5 billion (31 December 2012 - £9.0 billion) and Spain £4.0 billion (31 December 2012 - £4.5 billion). The net positions for Italy (31 December 2012 - £1.0 billion), Portugal, Greece and Cyprus were all minimal.

Country risk: Summary tables

30 September 2013
CDS
Lending Debt securities Off- notional
Central Other Other Total Of which AFS HFT Net Balance balance Total less fair Gross
Govt banks banks FI Corporate Personal lending Non-Core and LAR (net) Derivatives Repos sheet sheet exposure value Derivatives Repos
£m £m £m £m £m £m £m £m £m £m £m £m £m £m £m £m £m £m
Eurozone
Ireland 40 78 83 999 17,614 17,871 36,685 9,845 271 304 1,440 175 38,875 2,982 41,857 (161) 3,475 7,907
Spain - - 1 10 3,348 327 3,686 2,256 5,385 141 1,273 - 10,485 1,610 12,095 (394) 4,320 3,203
Italy - 22 17 232 1,242 25 1,538 792 539 388 1,963 - 4,428 1,986 6,414 (647) 7,862 -
Portugal - - 1 - 213 6 220 208 192 35 420 - 867 241 1,108 (102) 496 26
Greece - 3 1 1 115 14 134 59 - - 267 - 401 26 427 1 495 -
Cyprus - - - - 223 12 235 112 - 3 29 - 267 31 298 - 45 51
Germany - 8,448 500 157 3,056 87 12,248 2,388 5,877 3,093 8,178 469 29,865 6,804 36,669 (790) 40,009 8,759
Netherlands 13 1,083 531 1,188 3,919 23 6,757 1,403 5,614 713 7,071 73 20,228 10,638 30,866 (679) 17,219 2,901
France 418 - 1,910 131 1,938 77 4,474 982 1,768 3,050 5,826 506 15,624 9,255 24,879 (1,459) 33,301 15,955
Luxembourg - 16 47 995 1,915 4 2,977 749 57 48 1,319 147 4,548 2,538 7,086 (56) 2,554 5,386
Belgium - - 86 157 382 20 645 241 438 (76) 2,525 31 3,563 1,427 4,990 (135) 3,593 1,367
Other 92 - 12 45 682 15 846 84 502 489 1,151 15 3,003 1,165 4,168 (169) 3,952 1,073
Other countries
Japan - 610 331 136 625 17 1,719 60 753 1,417 1,152 198 5,239 348 5,587 (51) 8,412 16,298
India - 60 1,150 14 1,942 72 3,238 78 580 216 110 - 4,144 771 4,915 (53) 232 91
China - 144 2,292 171 547 34 3,188 27 128 15 267 64 3,662 1,239 4,901 2 267 3,796
South Korea - 6 695 62 634 1 1,398 - 131 144 245 31 1,949 699 2,648 166 522 1,098
Brazil - - 1,107 - 112 3 1,222 57 - 313 43 - 1,578 160 1,738 33 74 -
Russia - 42 646 2 507 48 1,245 45 154 7 21 - 1,427 232 1,659 (144) 21 2
Turkey 72 119 89 41 869 15 1,205 134 76 22 108 - 1,411 342 1,753 (31) 153 510

Note:

(1) These tables show the Group's exposure, by country of incorporation of the counterparty, at 30 September 2013, except exposures to individuals and governments which are shown by country of residence. Countries shown are those where the Group's balance sheet exposure (as defined in this section) to counterparties incorporated (or individuals residing) within them exceeded £1 billion and countries had ratings of A+ or below from Standard and Poor's, Moody's or Fitch at 30 September 2013, as well as selected eurozone countries. The exposures are stated before taking into account risk mitigants, such as guarantees, insurance or collateral (with the exception of reverse repos) which may have been put in place to reduce or eliminate exposure to country risk events. Exposures relating to ocean-going vessels are not included as they cannot be meaningfully assigned to specific countries from a country risk perspective. For a description of the governance, monitoring and management of the Group's country risk framework and definitions, refer to pages 254 and 255 of the Group's 2012 Annual Report and Accounts.

Country risk: Summary tables (continued)

31 December 2012
CDS
Lending Debt securities Off-
notional
Central Other Other Total Of which AFS HFT Net Balance balance Total less fair Gross
Govt banks banks FI Corporate Personal lending Non-Core and LAR (net) Derivatives Repos sheet sheet exposure value Derivatives Repos
£m £m £m £m £m £m £m £m £m £m £m £m £m £m £m £m £m £m
Eurozone
Ireland 42 73 98 532 17,921 17,893 36,559 9,506 424 363 1,692 579 39,617 2,958 42,575 (137) 17,066 7,994
Spain - 6 1 59 4,260 340 4,666 2,759 4,871 503 1,754 - 11,794 1,624 13,418 (375) 5,694 610
Italy 9 21 200 218 1,392 23 1,863 900 977 630 2,297 - 5,767 2,616 8,383 (492) 9,597 3
Portugal - - - - 336 7 343 251 180 35 514 - 1,072 258 1,330 (94) 618 26
Greece - 7 - 1 179 14 201 68 - 1 360 - 562 27 589 (4) 623 -
Cyprus - - - 2 274 15 291 121 - 4 35 - 330 47 377 - 54 15
Germany - 20,018 660 460 3,756 83 24,977 2,817 9,263 3,500 9,476 323 47,539 7,294 54,833 (1,333) 57,202 8,407
Netherlands 7 1,822 496 1,785 3,720 26 7,856 2,002 7,800 647 9,089 354 25,746 11,473 37,219 (1,470) 23,957 10,057
France 494 9 2,498 124 2,426 71 5,622 1,621 2,242 3,581 7,422 450 19,317 9,460 28,777 (2,197) 44,920 14,324
Luxembourg - 13 99 717 1,817 4 2,650 973 59 192 1,462 145 4,508 2,190 6,698 (306) 3,157 5,166
Belgium - - 186 249 414 22 871 368 844 564 3,140 50 5,469 1,308 6,777 (233) 4,961 1,256
Other 126 - 19 90 856 14 1,105 88 576 666 1,737 11 4,095 1,269 5,364 (194) 6,029 2,325
Other countries
Japan - 832 315 193 319 15 1,674 123 1,548 4,890 2,883 199 11,194 622 11,816 (70) 13,269 16,350
India - 100 1,021 48 2,628 106 3,903 170 683 391 64 - 5,041 914 5,955 (43) 167 108
China 2 183 829 48 585 29 1,676 33 201 61 903 94 2,935 739 3,674 50 903 3,833
South Korea - 22 771 71 289 2 1,155 2 144 163 221 30 1,713 704 2,417 (60) 616 449
Brazil - - 950 - 125 3 1,078 60 14 582 73 - 1,747 189 1,936 393 85 -
Russia - 53 848 14 494 55 1,464 56 160 249 23 - 1,896 391 2,287 (254) 23 -
Turkey 115 163 82 94 928 12 1,394 258 56 125 93 - 1,668 481 2,149 (36) 114 449

Risk factors

The principal risks and uncertainties facing the Group are unchanged from those disclosed on pages 503 to 515 of the 2012 Annual Report & Accounts (the 2012 R&A), however the operational, legal and regulatory landscape in which the Group operates has continued to evolve since the 2012 R&A was approved and since the 2013 Interim Results were approved in August. Set out in further detail below is the Summary of our Principal Risks and Uncertainties. The Group is amending the risk factor relating to the execution of its strategic plan (see below) as a result of the actions being announced today.

Summary of our Principal Risks and Uncertainties

Set out below is a summary of certain risks which could adversely affect the Group. These should not be regarded as a complete and comprehensive statement of all potential risks and uncertainties. The summary should be read in conjunction with the Risk and balance sheet management section on pages 107 to 293 of the 2012 R&A, which also includes a fuller description of these and other risk factors.

  • The Group's businesses, earnings and financial condition have been and will continue to be negatively affected by global economic conditions, the instability in the global financial markets and increased competition and political risks including proposed referenda on Scottish independence and UK membership of the EU. Together with a perceived increased risk of default on the sovereign debt of certain European countries and unprecedented stresses on the financial system within the Eurozone, these factors have resulted in significant changes in market conditions including interest rates, foreign exchange rates, credit spreads, and other market factors and consequent changes in asset valuations.
  • The actual or perceived failure or worsening credit of the Group's counterparties or borrowers and depressed asset valuations resulting from poor market conditions have adversely affected and could continue to adversely affect the Group.
  • The Group's ability to meet its obligations including its funding commitments depends on the Group's ability to access sources of liquidity and funding. The inability to access liquidity and funding due to market conditions or otherwise could adversely affect the Group's financial condition. Furthermore, the Group's borrowing costs and its access to the debt capital markets and other sources of liquidity depend significantly on its and the UK Government's credit ratings.
  • The Group is subject to a number of regulatory initiatives which may adversely affect its business, including the UK Government's implementation of the final recommendations of the Independent Commission on Banking's final report on competition and structural reforms in the UK banking industry the US Federal Reserve's proposal for applying US capital, liquidity and enhanced prudential standards to certain of the Group's US operations.
  • The Group's business performance, financial condition and capital and liquidity ratios could be adversely affected if its capital is not managed effectively or as a result of changes to capital adequacy and liquidity requirements, including those arising out of Basel III implementation (globally or by European or UK authorities), or if the Group is unable to issue Contingent B Shares to HM Treasury under certain circumstances.

Summary of our Principal Risks and Uncertainties (continued)

  • As a result of the UK Government's majority shareholding in the Group it can, and in the future may decide to, exercise a significant degree of influence over the Group including on dividend policy, modifying or cancelling contracts or limiting the Group's operations. The offer or sale by the UK Government of all or a portion of its shareholding in the company could affect the market price of the equity shares and other securities and acquisitions of ordinary shares by the UK Government (including through conversions of other securities or further purchases of shares) may result in the delisting of the Group from the Official List.
  • The Group or any of its UK bank subsidiaries may face the risk of full nationalisation or other resolution procedures and various actions could be taken by or on behalf of the UK Government, including actions in relation to any securities issued, new or existing contractual arrangements and transfers of part or all of the Group's businesses.
  • The Group is subject to substantial regulation and oversight, and any significant regulatory or legal developments could have an adverse effect on how the Group conducts its business and on its results of operations and financial condition. In addition, the Group is, and may be, subject to litigation and regulatory investigations that may impact its business, results of operations and financial condition.
  • The Group could fail to attract or retain senior management, which may include members of the Group Board, or other key employees, and it may suffer if it does not maintain good employee relations.
  • Operational and reputational risks are inherent in the Group's businesses.
  • The value of certain financial instruments recorded at fair value is determined using financial models incorporating assumptions, judgements and estimates that may change over time or may ultimately not turn out to be accurate.
  • Any significant developments in regulatory or tax legislation could have an effect on how the Group conducts its business and on its results of operations and financial condition, and the recoverability of certain deferred tax assets recognised by the Group is subject to uncertainty.
  • The Group may be required to make contributions to its pension schemes and government compensation schemes, either of which may have an adverse impact on the Group's results of operations, cash flow and financial condition.

The Group is amending the risk factor relating to its ability to execute its strategic plan as a result of the new actions being announced today.

The Group's ability to implement its new strategic plan and achieve its capital goals depends on the success of the Group's refocus on its core strengths and its plans to further strengthen its balance sheet and capital position

Since the global economic and financial crisis that began in 2008 and the changed global economic outlook, the Group has been engaged in a financial and core business restructuring which focused on achieving appropriate risk-adjusted returns under these changed circumstances, reducing reliance on wholesale funding and lowering exposure to capital-intensive businesses. A key part of the restructuring programme announced in February 2009 was to run-down and sell the Group's non-core assets and businesses and the continued review of the Group's portfolio to identify further disposals of certain non-core assets and businesses. Assets identified for this purpose and allocated to the Group's Non-Core division totalled £258 billion, excluding derivatives, at 31 December 2008. By 30 September 2013, this total had reduced to £37.3 billion (31 December 2012 - £57.4 billion), excluding derivatives, as further progress was made in business disposals and portfolio sales during the course of 2013. This balance sheet reduction programme continues alongside the disposals under the State Aid restructuring plan approved by the European Commission. During 2012 the Group implemented changes to its wholesale banking operations, including the reorganisation of its wholesale businesses and the exit and downsizing of selected existing activities (including cash equities, corporate banking, equity capital markets, and mergers and acquisitions).

During Q3 2013, the Group has worked with HM Treasury as part of its assessment of the merits of creating an external "bad bank" to hold certain assets of the Group. Although the review concluded that the establishment of an external "bad bank" was not in the best interests of all stakeholders, the Group has committed to take a series of actions to further de-risk its business and strengthen its capital position. These actions include:

  • The creation of an internal "bad bank" to manage the run-down of problem assets projected to be £38 billion by the end of 2013, with the goal of removing 55-70% of these assets over the next two years with a clear aspiration to remove all these assets from the balance sheet in three years; and
  • Lifting our capital targets including by:
  • accelerating the divestment of Citizens, the Group's US banking subsidiary, with a partial initial public offering now planned for 2014, and full divestment of the business intended by the end of 2016;
  • intensifying management actions to reduce risk weighted assets.

In addition to the actions above, the Group has also announced today that it is undertaking a full review of the Group's Customer-facing businesses, IT and operations and its organisational and decision-making structures to develop detailed plans on how the Group can realign its cost base with a target of reducing our cost:income percentage into the mid 50s, down from 65% currently. The outcome of this review will be announced at the time of the Group's 2013 year-end results in February 2014 The outcome of such review could result in additional actions to those identified above, including asset sales, restructuring of businesses and other similar actions.

Risk factors

Because the ability to dispose of businesses and assets and the price achieved for such disposals will be dependent on prevailing economic and market conditions, which remain volatile, there is no assurance that the Group will be able to sell or run-down (as applicable) the businesses it has planned to sell or exit or asset portfolios it is seeking to sell either on favourable economic terms to the Group or at all. Material tax or other contingent liabilities could arise on the disposal or run-down of assets or businesses and there is no assurance that any conditions precedent agreed will be satisfied, or consents and approvals required will be obtained in a timely manner, or at all. There is consequently a risk that the Group may fail to complete such disposals within time frames envisaged by the Group.

The Group may be exposed to deteriorations in businesses or portfolios being sold between the announcement of the disposal and its completion, which period may be lengthy and may span many months. In addition, the Group may be exposed to certain risks, including risks arising out of ongoing liabilities and obligations, breaches of covenants, representations and warranties, indemnity claims, transitional services arrangements and redundancy or other transaction related costs.

The occurrence of any of the risks described above could negatively affect the Group's ability to implement its new strategic plan and achieve its capital targets and could have a material adverse effect on the Group's business, results of operations, financial condition and cash flows.

Additional information

Share information

30 September
2013
30 June
2013
31 December
2012
Ordinary share price 359.9p 273.5p 324.5p
Number of ordinary shares in issue 6,186m 6,121m 6,071m

Statutory results

Financial information contained in this document does not constitute statutory accounts within the meaning of section 434 of the Companies Act 2006 ('the Act'). The statutory accounts for the year ended 31 December 2012 have been filed with the Registrar of Companies. The report of the auditor on those statutory accounts was unqualified, did not draw attention to any matters by way of emphasis and did not contain a statement under section 498(2) or (3) of the Act.

The Q3 2013 results have not been audited or reviewed by the auditors.

Financial calendar

2013 annual results 27 February 2014

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