Skip to main content

AI assistant

Sign in to chat with this filing

The assistant answers questions, extracts KPIs, and summarises risk factors directly from the filing text.

Ksolves India Limited Investor Presentation 2026

Apr 30, 2026

59517_rns_2026-04-30_106766e6-d79a-4363-9ab1-0d357d6e39ac.pdf

Investor Presentation

Open in viewer

Opens in your device viewer

KSOLVES
Al First, Always

Date: April 30, 2026

To

Listing Compliance National Stock Exchange of India Ltd. Exchange Plaza, Plot no. C/1, G Block, Bandra-Kurla Complex, Bandra (E) Mumbai – 400051 Listing Compliance The Bombay Stock Exchange Limited, Phiroze Jeejeebhoy Towers, Dalal Street, Mumbai – 400 001.

Subject: Investor Presentation for Q4 FY 2025-26.

Ref: Disclosure under Regulation 30 of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015.

BSE Scrip Code: 543599; NSE Symbol; KSOLVES; ISIN: INE0D6I01023

Dear Sir/Madam,

Pursuant to the abovementioned Regulation, please find enclosed herewith the Investor Presentation for Q4 FY 2025-26.

You may also find the same on company's website at www.ksolves.com

This is for your information and records.

For Ksolves India Limited

Umang
Digitally signed by
Umang
Date: 2026.04.03 13:23:00
+95 00

Umang Soni
Chief Financial Officer

Ksolves India Limited (Formerly known as Ksolves India Private Limited)

Registered. Office.: 317/276-Second floor, Lane No.3, Mehrauli Road, Saidulajab, Saket, New Delhi-110030,

Corporate Office: C-28,29, Second floor, C-Block, Smartworks, Tower -D, Logix Cyber Park, Sector 62, Noida, UP - 201301

Telephone No: 0120-4983851 Email Id: [email protected] Website: www.ksolves.com

CIN: L72900DL2014PLC269020


INVESTOR PRESENTATION – Q4FY26

30th April 2026

img-0.jpeg

KSOLVES

Al First, Always

En(Al)bling™

Al Transformation


Disclaimer

KSOLVES Al First, Always

Great
Good
for
you.
Family
Carefree

This document has been prepared for information purposes only and is not an offer or invitation or recommendation to buy or sell any securities of Ksolves India Ltd ("Ksolves", "Company"), nor shall part, or all, of this document form the basis of, or be relied on in connection with, any contract or investment decision in relation to any securities of the Company. This document is strictly confidential and may not be copied, published, distributed or transmitted to any person, in whole or in part, by any medium or in any form for any purpose. The information in this document is being provided by the Company and is subject to change without notice. The Company relies on information obtained from sources believed to be reliable but does not guarantee its accuracy or completeness. This document contains statements about future events and expectations that are forward-looking statements. These statements typically contain words such as "expects" and "anticipates" and words of similar import. Any statement in this document that is not a statement of historical fact is a forward looking statement that involves known and unknown risks, uncertainties and other factors which may cause our actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by such forward-looking statements. None of the future projections, expectations, estimates or prospects in this document should be taken as forecasts or promises nor should they be taken as implying any indication, assurance or guarantee that the assumptions on which such future projections, expectations, estimates or prospects have been prepared are correct or exhaustive or, in the case of the assumptions, fully stated in the document. The Company assumes no obligations to update the forward-looking statements contained herein to reflect actual results, changes in assumptions or changes in factors affecting these statements. You acknowledge that you will be solely responsible for your own assessment of the market and the market position of the Company and that you will conduct your own analysis and be solely responsible for forming your own view of the potential future performance of the business of the Company.

2


4

KSOLVES

Al First, Always

En(Al)bling™

Al Transformation

img-1.jpeg

Table of Content

01 | Company Overview
02 | Financial Performance
03 | Growth Strategy
04 | Management Team
05 | Awards & Accolades
06 | Case Studies


KsOLVES

Al First, Always

En(Al)bling™

Al Transformation

01

Company

Overview


Company at a Glance

KSOLVES
Al First, Always
Great Place To GIVE
Certified
Company

As an Al-first services company we build, scale and integrate Al/ML, Big Data, Cloud, Salesforce, Odoo & DevOps platforms that turn enterprise data into real business outcomes.

img-2.jpeg


Journey so Far

KSOLVES

Al First, Always

Great Place

to

DNB

Certified Partner

KsOLVES

Emerging Media Always

2012 - 14

  • Founded by Ratan Srivastava as Kartik Solutions & evolved into Ksolves India Pvt. Ltd.

odoo

2016-19

  • Launched Odoo Products
  • Opened new offices (Noida & Indore) and grew team to 250+
  • Crossed 50+ clients

CMMI

Red Hat

2022

  • Achieved CMMI Level 3 certification
  • Became RedHat ISV Partner
  • New office in Pune

ANNO RININJR

DFM

Dete Fice Manager

2025

  • Integrated AI for growth
  • Launched Data Flow Manager (DFM)
  • Crossed 175+ clients

img-3.jpeg

2015

  • Joined Nasscom
  • Achieved ISO certification for quality excellence

NSE BSE

2020-22

  • Listed on NSE Emerge and migrated to mainboard NSE & BSE

2023-24

  • Salesforce Summit (Platinum) Partner
  • Surpassed ₹ 100 cr revenue & grew team to 520+
  • Incorporated 100% subsidiary in the UAE

CERTIFIED Partner

2026

  • Recognized as a Great Place to Work
  • Became a Frappe Certified Partner

Our Offerings

KSOLVES AI First, Always

Great Place To Stop Caring

We deliver a next-generation suite of integrated IT services and products, fusing advanced technologies with intelligent enterprise solutions to accelerate digital transformation and ignite breakthrough innovation.

img-4.jpeg

img-5.jpeg


AI First, Always (1/2)

360° AI Transformation Strategy

KsOLVES AI First, Always

Great
Good
To
311st
Certified
Company

En(AI)bling™

AI Transformation

Highlights

Embedded AI En(AI)bling™

  • Embedded AI En(AI)bling™ across delivery, execution, and client engagement, with 100 + AI driven project delivered with over 80% of active engagements now carrying an AI component, positioning Ksolves as a 360° AI Transformation Partner.

Logo Rebranded to AI First, Always

  • Logo rebranded to AI First, Always, with every task across coding, testing, operations, and communication now executed by Agentic AI and our AI enabled engineers review, enhance, and raise the bar of those AI agents.

50+ Agents in Production

  • AI and GenAI scaled from PoCs to 50+ agents in production, including fully automated end-to-end NiFi workflows and GC, Ksolves' Communication and Governance AI Agent delivering autonomous client and lead health intelligence.

600+ AI-certified Ksolvers

  • Operationalized a three-pillar AI model covering 600+ AI-certified Ksolvers, client-embedded Agentic AI solutions with purpose-built agents that code, test, deploy, and automate operations, and future capability building through the Agentic AI Hackathon.

Output-Based Engagements

  • Shifted from Time and Material to output-based engagements, delivering expanded mandates, higher deal velocity, and stronger client ROI through agents that act, not just advise.

AI First, Always (2/2)

360° AI Transformation Strategy

KSOLVES AI First, Always

Great
Good
to
311nt.
Certified
in

En(AI)bling™

AI Transformation

AI Enabled

Development

  • Agents handle code generation, testing, and compressed QA cycles across our AI-Driven SDLC, with engineers reviewing, not executing.
  • Every project is delivered through fine-tuned LLMs, SLMs, and Prompt Engineering, with AI as the foundation, not an add-on.

AI Enabled

Agents

  • Through 50+ agents Complex multi-step workflows are replaced by prompt-driven agent execution, converting communication into relationship intelligence at scale.
  • One of the agent, autonomously monitors client emails, meetings, and MOMs, generating daily Client and Lead Health signals without human intervention.

AI Enabled

Team

  • All 600+ Ksolvers are AI-certified and repositioned to review and govern agent output, not perform the work themselves.
  • Our AI Excellence Hub continuously trains teams on LLM, SLM, and Agentic AI frameworks ahead of market demand.

AI Enabled

Solutions

  • End-to-end AI En(AI)bling™ transformation through agents that code, test, deploy, automate workflows, and flag risks for bith software and operations.
  • Through output-based models and AI ideation workshops, we deploy Agentic AI frameworks that fundamentally change how clients operate.

Company Update (1/2)

KSOLVES AI First, Always

Great Place to Work Certified

Frappe Certified Partner

  • ERPNext is a modern, open-source ERP designed to unify finance, operations, workforce operations, and data on a single, flexible platform.
  • It supports end-to-end business processes while remaining highly customizable and scalable.
  • ERP Next is one of the 15+ Open Source Apps by Frappe
  • Our expertise: ERPNext Consulting, Implementation, Customisation, Development, Hosting, Data Migration, Support, AI Integration & Intelligent Automation to reduce operational costs

F

CERTIFIED Partner

E

ERPNext

Great Place to Work Certified

  • Ksolves India Limited is proud to be certified as a Great Place to Work in Q4FY26, a testament to its people-first culture, inclusive workplace practices, and commitment to employee growth and well-being.
  • The Great Place To Work Certification acknowledges organizations that excel in providing a positive work environment for their employees.
  • Employee feedback and external evaluation is the basis of this Certification

img-6.jpeg

We are Great Place To Work Certified


Company Update (2/2)

KSOLVES
Al First, Always
Great Place to Visit
Certified
Confectionery

We are
Proud to Announce that

Ksolves is now a DATABRICKS CONSULTING PARTNER

img-7.jpeg
Al First, Always
databricks

img-8.jpeg

KSOLVES
Al First, Always
salesforce

We Did It Again! Ksolves is Recognized as a

img-9.jpeg

3rd Time in a Row
Our journey of innovation and excellence continues

Ksolves India Limited is now an

Official StoreConnect Implementation Partner

img-10.jpeg
KSOLVES
Al First, Always

img-11.jpeg

img-12.jpeg


KsOLVES

Al First, Always

En(Al)bling™

Al Transformation

02

Financial Performance


Key Highlights – Q4FY26 & FY26

KSOLVES Al First, Always

Great Place To
A Low
Constant
YouTube

  • FY26 marked an important milestone as we crossed ₹150 crore in annual revenues
  • Delivered highest ever annual revenue of ₹162.7 crore, achieving 18.4% YoY growth
  • Highest ever quarterly revenue of ₹43.03 crores in Q4FY26 with 29.1% YoY growth
  • EBITDA margin stood at 29.3% in Q4FY26 up by 365 Bps on YoY basis
  • Profit after tax for the quarter stood at ₹9.7 Crore, up 65.3% YoY, with margin of 22.5%
  • Diluted EPS of ₹4.09 for Q4FY26 vs. ₹2.47 in Q4FY25, a robust 65.4% YoY growth

Consolidated Financial Summary – Q4FY26

(In ₹ Crore)

KSOLVES
Al First, Always
Great Place To
Visit
Certified
Company

img-13.jpeg
Revenue from Operations

img-14.jpeg
PBT & PBT Margin %

img-15.jpeg
EBITDA & EBITDA Margin %

img-16.jpeg
PAT & PAT Margin %

Note: * Includes one-time impact of ₹1.10 crore due to new labour code in Q4FY26 & FY26


Consolidated Financial Summary – FY26

(In ₹ Crore)

KSOLVES
Al First, Always
Great Place To
Visit
Certified
Company

img-17.jpeg
Revenue from Operations

img-18.jpeg
PBT & PBT Margin %

img-19.jpeg
EBITDA & EBITDA Margin %

img-20.jpeg
PAT & PAT Margin %

Note: * Includes one-time impact of ₹1.10 crore due to new labour code in Q4FY26 & FY26
15


Consolidated Financial Performance – Q4FY26

KSOLVES Al First, Always

Great Place To Other Certified Company

Particulars (₹ Crore) Q4FY26 Q3FY26 QoQ Growth Q4FY25 YoY Growth FY26 FY25 YoY Growth
Revenue from operations 43.0 42.3 1.7% 33.3 29.1% 162.7 137.4 18.4%
Other Income 0.4 0.2 172.8% 0.2 170.5% 0.8 0.4 87.3%
Total Income 43.5 42.5 2.4% 33.5 29.7% 163.5 137.9 18.6%
EBITDA * 12.6 13.7 (8.0%) 8.6 47.4% 48.3 47.9 1.0%
EBITDA Margin % * 29.3% 32.4% (308Bps) 25.6% 365Bps 29.7% 34.8% (512Bps)
Profit Before Tax (PBT) * 12.0 12.9 (7.1%) 7.8 53.3% 45.1 45.8 (1.5%)
PBT Margin% * 27.8% 30.4% (263Bps) 23.4% 440Bps 27.7% 33.3% (559Bps)
Profit After Tax (PAT) * 9.7 9.8 (1.1%) 5.9 65.3% 34.3 34.3 Flat
PAT Margin % * 22.5% 23.2% (65Bps) 17.6% 494Bps 21.1% 25.0% (387Bps)
Earnings Per Share (₹) Basic * 4.09 4.13 (1.1%) 2.47 65.4% 14.48 14.47 0.0%
Earnings Per Share (₹) Diluted * 4.09 4.13 (1.1%) 2.47 65.4% 14.48 14.47 0.0%

Note: * Includes one-time impact of ₹1.10 crore due to new labour code in Q4FY26 & FY26


Revenue Metrices – FY26

KSOLVES
AI First, Always
Great Place to Visit
Canada

Particulars FY26 FY25
Revenue by Business (%) IT Services 97.6% 97.9%
IT Products 2.4% 2.1%
Revenue by Industry (%) Telecom 27.7% 25.5%
Services* 19.8% 17.0%
Information Technology 17.7% 18.8%
Retail 7.4% 7.2%
BFSI 6.5% 5.2%
Manufacturing 5.8% 6.1%
Healthcare 5.0% 3.9%
EduTech 4.6% 5.7%
Real Estate 3.1% 4.2%
Marketing and Advertising 2.5% 6.3%
Revenue by Geography (%) North America 58.1% 58.7%
India 22.7% 22.3%
Europe 7.1% 7.5%
Australia 3.7% 5.7%
RoW 8.4% 5.8%
Client Base Top 5 40% 40%
Top 10 54% 53%
Employee Metrics Total Employees 600 565
Attrition % 16.2% 16.4%
DSO Days 58 49

*Services includes- Public Safety, Hospitality, Legal, & Consulting


Key Wins – Q4FY26

KSOLVES Al First, Always

Q4FY26
An Al-First
Q4FY26
Q4

img-21.jpeg

Executed a full SAP-to-Odoo migration for a publicly listed Indian infrastructure company operating across power transmission and green energy. The engagement consolidated multi-division ERP operations spanning manufacturing, procurement, and project management onto a unified platform, displacing a legacy enterprise system and delivering measurable operational efficiency at scale.

Onboarded specialist data science talent for a globally recognised New York-based risk and financial crime advisory firm deploying analysts across financial crime detection and data intelligence workstreams. The engagement reflects Ksolves' ability to place highly vetted, regulated-environment-ready talent within one of the most scrutinised domains in professional services.

Delivered an Odoo ERP implementation for a member firm of one of the world's top-six accounting and audit networks active across 120+ countries. The project established a compliance-grade ERP foundation tailored to professional services workflows and financial reporting requirements in the East African market, demonstrating Ksolves' cross-border delivery capability and trust with globally branded clients.

18


KsOLVES

Al First, Always

En(Al)bling™

Al Transformation

03 Growth Strategy


Investment Rationale

KSOLVES AI First, Always

Great Place to Visit: Certified Service

img-22.jpeg

Comprehensive IT Services & Product Suite

Ksolves offers an integrated portfolio of advanced IT services involving complex niche technologies and innovative products, enabling seamless digital transformation for global enterprises. This holistic approach drives recurring revenues, higher margins compared to others in the industry, client satisfaction, and long-term scalability

Experienced Leaders, Global Expertise

Experienced leadership is steering Ksolves into its next phase of growth, backed by strategic vision and proven execution. New senior hires bring global expertise that fuels business expansion and strengthens market presence

Consistent High-Growth and Industry- Leading Profitability Metrics

Ksolves achieved a robust 42% revenue CAGR (FY21-FY26) with industry leading EBITDA (29.7%) and PAT (21.1%) margins. Exceptional ROCE (152%) and ROE (137%) underscore its superior efficiency and strong shareholder value creation

Diverse Clients. Efficient Operations. Future-Ready Talent

Ksolves boasts a strong global presence across 30+ countries with a diversified client base, including marquee clients with 5+ years of association. Improved utilization and declining attrition reflect operational efficiency and a stable, growth ready talent pool.

AI-First Architecture: A Structural Competitive Advantage

Ksolves has moved decisively from AI exploration to AI execution. With an internal AI Excellence Hub, 600+ AI-certified team members, purpose-built agents in production, and AI embedded across all delivery practices, AI is not a feature Ksolves offers, it is the operating model Ksolves runs on. In a market where every enterprise is being asked to rewire for AI, Ksolves is already there and actively guiding clients through that same transformation.


KsOLVES

AI First, Always

Green

Value

To

Work

On

Land

From Challenger to Champion – Shaping the Next Phase of Digital Services Growth

Ksolves stands at an inflection point in its growth journey — positioned today where several of India's most successful mid-market IT players were just a few years ago. With a strong foundation in place, proven profitability, sticky global clients, and deep expertise in next-gen technologies, it is uniquely placed to scale rapidly and emerge as the next breakout digital services champion

At an Inflection Point

  • Profitability already established, unlike many peers at this stage
  • Positioned where today's recognized IT challengers were few years ago

Scalable Growth Engine

  • Deep capabilities in Digital, Cloud, Data, AI/ML and Product Engineering
  • Agile delivery model enabling faster client wins & cost-efficient execution

Enduring Client Stickiness

  • Fortune 500+ global enterprises as anchor clients
  • Engagements, strong cross-sell potential
  • Expanding footprint across BFSI, Retail, Healthcare, Manufacturing

Riding Structural Tailwinds

  • Global IT services and digital transformation markets on a multi-trillion-dollar trajectory
  • Cloud & AI adoption fueling secular double-digit growth
  • Well-aligned to capture an outsized share of enterprise digital spend in the coming decade

KsOLVES

Al First, Always

En(Al)bling™

Al Transformation

04

Management

Team


KSOLVES

AI First, Always

Great Place

To

Help

Certified

insurer

Seasoned Leadership Driving the Next Phase of Growth

img-23.jpeg

Ratan Srivastava

Chairman & Managing Director

20+ years of experience

Visionary leader to the core management team, driving company's strategic transformation and scaling operations. Focused on long-term value creation through innovation and market expansion, his leadership has strengthened the company's market position and ensured sustainable growth

Experience

IT services and solutions industry expertise. Worked with leading organizations: Tech Mahindra, Birlasoft, HSBC, and Persistent Systems. Strong background in technology, management, and business strategy

Qualification

B.Tech. in Computer Science & Engineering

img-24.jpeg

Deepali Verma

Whole Time Director

Over 10+ years experience

Experience

Extensive experience in IT Industry and has played a key role in helping the company grow from conceptualization stage to today.

Qualification

Master of Commerce

img-25.jpeg

Manish Gurnani

Chief Technology Officer

Over 22+ years of experience

Experience

Extensive and proven experience in AI/ML, NLP, Cloud (AWS, GCP), J2EE and mobile technologies.

Worked with Tech Mahindra and Bank of America

Qualification

PGDM Finance

IIM (Lucknow)

img-26.jpeg

Umang Soni

Chief Financial Officer

Over 10+ years of experience

Experience

CA and IIM Merit Holder with expertise in Investor Relations, Strategic Finance, Governance, and Financial Oversight.

Qualification

PGP-FM – IIM (Tiruchirappalli), CA

img-27.jpeg

Ramesh Shinde

Delivery Head

Over 20+ years experience

Experience

Experience in Big Data, AWS Management DevOps, Web Development and Data Modelling.

Worked with Persistent Systems

Qualification

B.Tech


K

K SOLVES

AI First, Always

Great Place

To

Gives

Certified

Company

Global Expertise Enabling Business Expansion

img-28.jpeg

Aseem Kumar

Director- Program & Operations

Over 19+ years of experience

Experience

Expertise in Business Planning and Operations, Application Deployment and Maintenance, Program Management, Application Software Management Worked with Ericsson and HCL Technologies

Qualification

M.B.A (IIT Kanpur), B.E. (CSE)

img-29.jpeg

Om Prakash Maurya

Delivery Head

Over 10+ years of experience

Experience

Experience in Big data, Odoo and Apache Spark. Also, led the creation of Dashboard Ninja as founding member

Qualification

B.Tech

img-30.jpeg

CA. Darpan Audichya

Head of Business Transformation

Over 14+ years of experience

Experience

Expertise in program management, consulting and business transformation domain

Worked with TCS, EY and KPMG

Qualification

CA, CS, M.Com

img-31.jpeg

Kirti Sharma

Head – Business Development

Over 10+ years of experience

Experience

A client-centric, account-based growth strategy focused on expanding revenue through digital and AI-driven offerings.

Qualification

BA, Masters in Sociology

img-32.jpeg

Anil Kushwaha

Technology Head

Over 13+ years of experience

Experience

Expertise in Java, Python, MEAN Stack, and Microservices, Kafka, NiFi, Cassandra, and Hadoop. Specialization in open-source architecture and AI/ML

Qualification

B.Tech Computer Science and Engineering

img-33.jpeg

Sumit Huria

Project Manager

Over 13+ years of experience

Experience

Expertise in Manual QA along with Automation QA Playwright, Cypress, Selenium Performance testing using Locust Worked with HCL Technologies

Qualification

B.E.

img-34.jpeg

Rakesh Kumar

Senior Technical Lead (Salesforce)

Over 11+ years of experience

Experience

Expertise in Salesforce CRM strategy and implementation, Salesforce Application Architect, Salesforce cloud

Qualification

B.Tech IT

img-35.jpeg

Manisha Kide

Company Secretary and Compliance Officer

Over 11+ years of experience

Experience

Expertise in Governance, Compliance and Legal Contract Management

Worked with TCNS Clothing-W Brands and PSR Associates

Qualification

CS, B.Com-LL.B, MBA-Finance, Certified CSR & ESG Professional


KsOLVES

Al First, Always

En(Al)bling™

Al Transformation

05 Awards & Accolades


KsOLVES

Al First, Always

Great Place

To

At

Your

Certified

Company

Our select Awards & Accreditations

Awards

Best ERP Implementation Partner (Odoo) India 2025 Nasscom Impact Award for "Growth Leadership in Tech Products & Platform - B2B" "2024 Deloitte India Technology Fast 50" organization Dun & Bradstreet India's leading SMEs 2024 & Business Enterprises of Tomorrow 2023 NASSCOM Excellence in AI Services Award 2024 Indian MSME of the Year 2023 Award by Economic Times. Great Companies - SME Business Award 2022 under the 'Business Services and Consulting Category'

Accreditations

| FinTech
Festival India
2024-2025 | TopDevelopers | Forbēs | SuperVox.com | SelectecFirms | BACSCENT | George Loerformers |
| --- | --- | --- | --- | --- | --- | --- |


KsOLVES

Al First, Always

En(Al)bling™

Al Transformation

06

Case

Studies


KsOLVES
Al First, Always
Great Place To Visit: Certified Public Health

How Implementation of Odoo ERP Help Manufacturing Company to Streamline their Processes

INDUSTRY: Motor Coil Manufacturing
USER: 10

Overview

We implemented Odoo ERP for an organisation from the industry to streamline material flow, quality control, and multi-location inventory. The solution improved efficiency, reduced errors, and supported both manual and automated production lines.

Key Challenges

  • Material movement from incoming shipment to production
  • Managing raw materials, finished goods, and red bin/scrap locations
  • Handling separate workflows for manual and automated lines
  • Enforcing quality checks at each stage with red bin handling
  • Reducing manual intervention and improving real-time decision-making

Our Solution

  • Set up barcode-enabled material flow with auto stock transfers
  • Configured multi-location inventory with red bin and scrap handling
  • Defined separate workflows for manual and automated lines
  • Implemented step-wise quality checks with red bin routing and rework/scrap actions

Impact

  • Improved material tracking and reduced errors
  • Efficient multi-location inventory management
  • Optimized manual and automated production workflows
  • Automated quality checks with effective defect handling
  • Reduced manual work and faster decisions
  • Scalable and future-ready system

Modules used

Sales
Quality
Purchase
Employee
Inventory
Time-off
Accounting
Manufacturing


Delivered 40% Faster After-Market Service with Salesforce Agentforce

KSOLVES
AI First, Always
Great Place To Start
Control

INDUSTRY: Manufacturing
CLOUD: Salesforce Agentforce, Data Cloud, Einstein AI

Overview

An Indian pumps manufacturing company streamlined its sales, service, and aftermarket operations by partnering with Ksolves and Salesforce, unifying data, improving team coordination, and enabling faster, more effective customer support.

Key Challenges

  • Fragmented Service Data: Customer context scattered across emails, PDFs, and systems.
  • Manual Document Review: Invoices and warranties slowed service resolution.
  • Delayed Lead Identification: Upsell and replacement opportunities missed.
  • Inconsistent Diagnosis: Troubleshooting relied on individual agent expertise.
  • Time-Consuming Communication: Manual email and summary drafting reduced productivity

Our Solution

  • Unified AI Service View: Agentforce connects service, product, and warranty data.
  • Automated Case Intelligence: AI understands intent and product context instantly.
  • AI-Driven Diagnosis: Standardized troubleshooting using historical patterns.
  • Smart Lead Summaries: Service requests converted into actionable sales insights.
  • Secure AI Processing: Einstein Trust Layer ensures governed data usage.

The Results

  • Faster Case Handling: Service resolution time reduced by 30–40%.
  • Higher First-Time Fix Rate: AI-assisted diagnosis improved accuracy.
  • Quicker Revenue Opportunities: Faster identification of upgrades and replacements.
  • Reduced Manual Effort: Automated document parsing and summaries.
  • Consistent Customer Communication: High-quality AI-generated emails and updates.

K

KsOLVES

AI First, Always

Great Place

To

Visit

Canada

How a Telecom Operator Transformed Massive Data Volumes into Real-Time Business Value

INDUSTRY: Telecom

Overview

A telecom operator needed to process massive volumes of call and transaction data from multiple network sources to support billing and digital services. Existing systems lacked speed, accuracy, and scalability.

Key Challenges Our Solution Impact
• High-volume call and transaction data processing • Built a scalable, fault-tolerant big data platform • Accurate processing of millions of call records
• Slow and error-prone legacy systems • Automated data ingestion, cleansing, and validation • Faster launch of revenue-generating services
• Data duplication impacting billing accuracy • Enabled trusted, duplicate-free data processing • Improved billing accuracy and customer trust
• Limited support for real-time digital services • Designed for real-time and batch workloads • Faster rollout of digital services (Mobile Money, CDRs)
• Future-ready platform for analytics and growth

img-0.jpeg


Thank You

For further details please contact:
- Asha Gupta - [email protected]
- Pratik Jagtap - [email protected]
- Jyoti Gupta - [email protected]

f X @ in
www.ksolves.com
Email: [email protected]

KSOLVES
Al First, Always
Great Place to Work. Certified Company