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Ksolves India Limited — Investor Presentation 2026
Apr 30, 2026
59517_rns_2026-04-30_106766e6-d79a-4363-9ab1-0d357d6e39ac.pdf
Investor Presentation
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KSOLVES
Al First, Always
Date: April 30, 2026
To
| Listing Compliance National Stock Exchange of India Ltd. Exchange Plaza, Plot no. C/1, G Block, Bandra-Kurla Complex, Bandra (E) Mumbai – 400051 | Listing Compliance The Bombay Stock Exchange Limited, Phiroze Jeejeebhoy Towers, Dalal Street, Mumbai – 400 001. |
|---|---|
Subject: Investor Presentation for Q4 FY 2025-26.
Ref: Disclosure under Regulation 30 of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015.
BSE Scrip Code: 543599; NSE Symbol; KSOLVES; ISIN: INE0D6I01023
Dear Sir/Madam,
Pursuant to the abovementioned Regulation, please find enclosed herewith the Investor Presentation for Q4 FY 2025-26.
You may also find the same on company's website at www.ksolves.com
This is for your information and records.
For Ksolves India Limited
Umang
Digitally signed by
Umang
Date: 2026.04.03 13:23:00
+95 00
Umang Soni
Chief Financial Officer
Ksolves India Limited (Formerly known as Ksolves India Private Limited)
Registered. Office.: 317/276-Second floor, Lane No.3, Mehrauli Road, Saidulajab, Saket, New Delhi-110030,
Corporate Office: C-28,29, Second floor, C-Block, Smartworks, Tower -D, Logix Cyber Park, Sector 62, Noida, UP - 201301
Telephone No: 0120-4983851 Email Id: [email protected] Website: www.ksolves.com
CIN: L72900DL2014PLC269020
INVESTOR PRESENTATION – Q4FY26
30th April 2026

KSOLVES
Al First, Always
En(Al)bling™
Al Transformation
Disclaimer
KSOLVES Al First, Always
Great
Good
for
you.
Family
Carefree
This document has been prepared for information purposes only and is not an offer or invitation or recommendation to buy or sell any securities of Ksolves India Ltd ("Ksolves", "Company"), nor shall part, or all, of this document form the basis of, or be relied on in connection with, any contract or investment decision in relation to any securities of the Company. This document is strictly confidential and may not be copied, published, distributed or transmitted to any person, in whole or in part, by any medium or in any form for any purpose. The information in this document is being provided by the Company and is subject to change without notice. The Company relies on information obtained from sources believed to be reliable but does not guarantee its accuracy or completeness. This document contains statements about future events and expectations that are forward-looking statements. These statements typically contain words such as "expects" and "anticipates" and words of similar import. Any statement in this document that is not a statement of historical fact is a forward looking statement that involves known and unknown risks, uncertainties and other factors which may cause our actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by such forward-looking statements. None of the future projections, expectations, estimates or prospects in this document should be taken as forecasts or promises nor should they be taken as implying any indication, assurance or guarantee that the assumptions on which such future projections, expectations, estimates or prospects have been prepared are correct or exhaustive or, in the case of the assumptions, fully stated in the document. The Company assumes no obligations to update the forward-looking statements contained herein to reflect actual results, changes in assumptions or changes in factors affecting these statements. You acknowledge that you will be solely responsible for your own assessment of the market and the market position of the Company and that you will conduct your own analysis and be solely responsible for forming your own view of the potential future performance of the business of the Company.
2
4
KSOLVES
Al First, Always
En(Al)bling™
Al Transformation

Table of Content
01 | Company Overview
02 | Financial Performance
03 | Growth Strategy
04 | Management Team
05 | Awards & Accolades
06 | Case Studies
KsOLVES
Al First, Always
En(Al)bling™
Al Transformation
01
Company
Overview
Company at a Glance
KSOLVES
Al First, Always
Great Place To GIVE
Certified
Company
As an Al-first services company we build, scale and integrate Al/ML, Big Data, Cloud, Salesforce, Odoo & DevOps platforms that turn enterprise data into real business outcomes.

Journey so Far
KSOLVES
Al First, Always
Great Place
to
DNB
Certified Partner
KsOLVES
Emerging Media Always
2012 - 14
- Founded by Ratan Srivastava as Kartik Solutions & evolved into Ksolves India Pvt. Ltd.
odoo
2016-19
- Launched Odoo Products
- Opened new offices (Noida & Indore) and grew team to 250+
- Crossed 50+ clients
CMMI
Red Hat
2022
- Achieved CMMI Level 3 certification
- Became RedHat ISV Partner
- New office in Pune
ANNO RININJR
DFM
Dete Fice Manager
2025
- Integrated AI for growth
- Launched Data Flow Manager (DFM)
- Crossed 175+ clients

2015
- Joined Nasscom
- Achieved ISO certification for quality excellence
NSE BSE
2020-22
- Listed on NSE Emerge and migrated to mainboard NSE & BSE
2023-24
- Salesforce Summit (Platinum) Partner
- Surpassed ₹ 100 cr revenue & grew team to 520+
- Incorporated 100% subsidiary in the UAE
CERTIFIED Partner
2026
- Recognized as a Great Place to Work
- Became a Frappe Certified Partner
Our Offerings
KSOLVES AI First, Always
Great Place To Stop Caring
We deliver a next-generation suite of integrated IT services and products, fusing advanced technologies with intelligent enterprise solutions to accelerate digital transformation and ignite breakthrough innovation.


AI First, Always (1/2)
360° AI Transformation Strategy
KsOLVES AI First, Always
Great
Good
To
311st
Certified
Company
En(AI)bling™
AI Transformation
Highlights
Embedded AI En(AI)bling™
- Embedded AI En(AI)bling™ across delivery, execution, and client engagement, with 100 + AI driven project delivered with over 80% of active engagements now carrying an AI component, positioning Ksolves as a 360° AI Transformation Partner.
Logo Rebranded to AI First, Always
- Logo rebranded to AI First, Always, with every task across coding, testing, operations, and communication now executed by Agentic AI and our AI enabled engineers review, enhance, and raise the bar of those AI agents.
50+ Agents in Production
- AI and GenAI scaled from PoCs to 50+ agents in production, including fully automated end-to-end NiFi workflows and GC, Ksolves' Communication and Governance AI Agent delivering autonomous client and lead health intelligence.
600+ AI-certified Ksolvers
- Operationalized a three-pillar AI model covering 600+ AI-certified Ksolvers, client-embedded Agentic AI solutions with purpose-built agents that code, test, deploy, and automate operations, and future capability building through the Agentic AI Hackathon.
Output-Based Engagements
- Shifted from Time and Material to output-based engagements, delivering expanded mandates, higher deal velocity, and stronger client ROI through agents that act, not just advise.
AI First, Always (2/2)
360° AI Transformation Strategy
KSOLVES AI First, Always
Great
Good
to
311nt.
Certified
in
En(AI)bling™
AI Transformation
AI Enabled
Development
- Agents handle code generation, testing, and compressed QA cycles across our AI-Driven SDLC, with engineers reviewing, not executing.
- Every project is delivered through fine-tuned LLMs, SLMs, and Prompt Engineering, with AI as the foundation, not an add-on.
AI Enabled
Agents
- Through 50+ agents Complex multi-step workflows are replaced by prompt-driven agent execution, converting communication into relationship intelligence at scale.
- One of the agent, autonomously monitors client emails, meetings, and MOMs, generating daily Client and Lead Health signals without human intervention.
AI Enabled
Team
- All 600+ Ksolvers are AI-certified and repositioned to review and govern agent output, not perform the work themselves.
- Our AI Excellence Hub continuously trains teams on LLM, SLM, and Agentic AI frameworks ahead of market demand.
AI Enabled
Solutions
- End-to-end AI En(AI)bling™ transformation through agents that code, test, deploy, automate workflows, and flag risks for bith software and operations.
- Through output-based models and AI ideation workshops, we deploy Agentic AI frameworks that fundamentally change how clients operate.
Company Update (1/2)
KSOLVES AI First, Always
Great Place to Work Certified
Frappe Certified Partner
- ERPNext is a modern, open-source ERP designed to unify finance, operations, workforce operations, and data on a single, flexible platform.
- It supports end-to-end business processes while remaining highly customizable and scalable.
- ERP Next is one of the 15+ Open Source Apps by Frappe
- Our expertise: ERPNext Consulting, Implementation, Customisation, Development, Hosting, Data Migration, Support, AI Integration & Intelligent Automation to reduce operational costs
F
CERTIFIED Partner
E
ERPNext
Great Place to Work Certified
- Ksolves India Limited is proud to be certified as a Great Place to Work in Q4FY26, a testament to its people-first culture, inclusive workplace practices, and commitment to employee growth and well-being.
- The Great Place To Work Certification acknowledges organizations that excel in providing a positive work environment for their employees.
- Employee feedback and external evaluation is the basis of this Certification

We are Great Place To Work Certified
Company Update (2/2)
KSOLVES
Al First, Always
Great Place to Visit
Certified
Confectionery
We are
Proud to Announce that
Ksolves is now a DATABRICKS CONSULTING PARTNER

Al First, Always
databricks

KSOLVES
Al First, Always
salesforce
We Did It Again! Ksolves is Recognized as a

3rd Time in a Row
Our journey of innovation and excellence continues
Ksolves India Limited is now an
Official StoreConnect Implementation Partner

KSOLVES
Al First, Always


KsOLVES
Al First, Always
En(Al)bling™
Al Transformation
02
Financial Performance
Key Highlights – Q4FY26 & FY26
KSOLVES Al First, Always
Great Place To
A Low
Constant
YouTube
- FY26 marked an important milestone as we crossed ₹150 crore in annual revenues
- Delivered highest ever annual revenue of ₹162.7 crore, achieving 18.4% YoY growth
- Highest ever quarterly revenue of ₹43.03 crores in Q4FY26 with 29.1% YoY growth
- EBITDA margin stood at 29.3% in Q4FY26 up by 365 Bps on YoY basis
- Profit after tax for the quarter stood at ₹9.7 Crore, up 65.3% YoY, with margin of 22.5%
- Diluted EPS of ₹4.09 for Q4FY26 vs. ₹2.47 in Q4FY25, a robust 65.4% YoY growth
Consolidated Financial Summary – Q4FY26
(In ₹ Crore)
KSOLVES
Al First, Always
Great Place To
Visit
Certified
Company

Revenue from Operations

PBT & PBT Margin %

EBITDA & EBITDA Margin %

PAT & PAT Margin %
Note: * Includes one-time impact of ₹1.10 crore due to new labour code in Q4FY26 & FY26
Consolidated Financial Summary – FY26
(In ₹ Crore)
KSOLVES
Al First, Always
Great Place To
Visit
Certified
Company

Revenue from Operations

PBT & PBT Margin %

EBITDA & EBITDA Margin %

PAT & PAT Margin %
Note: * Includes one-time impact of ₹1.10 crore due to new labour code in Q4FY26 & FY26
15
Consolidated Financial Performance – Q4FY26
KSOLVES Al First, Always
Great Place To Other Certified Company
| Particulars (₹ Crore) | Q4FY26 | Q3FY26 | QoQ Growth | Q4FY25 | YoY Growth | FY26 | FY25 | YoY Growth |
|---|---|---|---|---|---|---|---|---|
| Revenue from operations | 43.0 | 42.3 | 1.7% | 33.3 | 29.1% | 162.7 | 137.4 | 18.4% |
| Other Income | 0.4 | 0.2 | 172.8% | 0.2 | 170.5% | 0.8 | 0.4 | 87.3% |
| Total Income | 43.5 | 42.5 | 2.4% | 33.5 | 29.7% | 163.5 | 137.9 | 18.6% |
| EBITDA * | 12.6 | 13.7 | (8.0%) | 8.6 | 47.4% | 48.3 | 47.9 | 1.0% |
| EBITDA Margin % * | 29.3% | 32.4% | (308Bps) | 25.6% | 365Bps | 29.7% | 34.8% | (512Bps) |
| Profit Before Tax (PBT) * | 12.0 | 12.9 | (7.1%) | 7.8 | 53.3% | 45.1 | 45.8 | (1.5%) |
| PBT Margin% * | 27.8% | 30.4% | (263Bps) | 23.4% | 440Bps | 27.7% | 33.3% | (559Bps) |
| Profit After Tax (PAT) * | 9.7 | 9.8 | (1.1%) | 5.9 | 65.3% | 34.3 | 34.3 | Flat |
| PAT Margin % * | 22.5% | 23.2% | (65Bps) | 17.6% | 494Bps | 21.1% | 25.0% | (387Bps) |
| Earnings Per Share (₹) Basic * | 4.09 | 4.13 | (1.1%) | 2.47 | 65.4% | 14.48 | 14.47 | 0.0% |
| Earnings Per Share (₹) Diluted * | 4.09 | 4.13 | (1.1%) | 2.47 | 65.4% | 14.48 | 14.47 | 0.0% |
Note: * Includes one-time impact of ₹1.10 crore due to new labour code in Q4FY26 & FY26
Revenue Metrices – FY26
KSOLVES
AI First, Always
Great Place to Visit
Canada
| Particulars | FY26 | FY25 | |
|---|---|---|---|
| Revenue by Business (%) | IT Services | 97.6% | 97.9% |
| IT Products | 2.4% | 2.1% | |
| Revenue by Industry (%) | Telecom | 27.7% | 25.5% |
| Services* | 19.8% | 17.0% | |
| Information Technology | 17.7% | 18.8% | |
| Retail | 7.4% | 7.2% | |
| BFSI | 6.5% | 5.2% | |
| Manufacturing | 5.8% | 6.1% | |
| Healthcare | 5.0% | 3.9% | |
| EduTech | 4.6% | 5.7% | |
| Real Estate | 3.1% | 4.2% | |
| Marketing and Advertising | 2.5% | 6.3% | |
| Revenue by Geography (%) | North America | 58.1% | 58.7% |
| India | 22.7% | 22.3% | |
| Europe | 7.1% | 7.5% | |
| Australia | 3.7% | 5.7% | |
| RoW | 8.4% | 5.8% | |
| Client Base | Top 5 | 40% | 40% |
| Top 10 | 54% | 53% | |
| Employee Metrics | Total Employees | 600 | 565 |
| Attrition % | 16.2% | 16.4% | |
| DSO | Days | 58 | 49 |
*Services includes- Public Safety, Hospitality, Legal, & Consulting
Key Wins – Q4FY26
KSOLVES Al First, Always
Q4FY26
An Al-First
Q4FY26
Q4

Executed a full SAP-to-Odoo migration for a publicly listed Indian infrastructure company operating across power transmission and green energy. The engagement consolidated multi-division ERP operations spanning manufacturing, procurement, and project management onto a unified platform, displacing a legacy enterprise system and delivering measurable operational efficiency at scale.
Onboarded specialist data science talent for a globally recognised New York-based risk and financial crime advisory firm deploying analysts across financial crime detection and data intelligence workstreams. The engagement reflects Ksolves' ability to place highly vetted, regulated-environment-ready talent within one of the most scrutinised domains in professional services.
Delivered an Odoo ERP implementation for a member firm of one of the world's top-six accounting and audit networks active across 120+ countries. The project established a compliance-grade ERP foundation tailored to professional services workflows and financial reporting requirements in the East African market, demonstrating Ksolves' cross-border delivery capability and trust with globally branded clients.
18
KsOLVES
Al First, Always
En(Al)bling™
Al Transformation
03 Growth Strategy
Investment Rationale
KSOLVES AI First, Always
Great Place to Visit: Certified Service

Comprehensive IT Services & Product Suite
Ksolves offers an integrated portfolio of advanced IT services involving complex niche technologies and innovative products, enabling seamless digital transformation for global enterprises. This holistic approach drives recurring revenues, higher margins compared to others in the industry, client satisfaction, and long-term scalability
Experienced Leaders, Global Expertise
Experienced leadership is steering Ksolves into its next phase of growth, backed by strategic vision and proven execution. New senior hires bring global expertise that fuels business expansion and strengthens market presence
Consistent High-Growth and Industry- Leading Profitability Metrics
Ksolves achieved a robust 42% revenue CAGR (FY21-FY26) with industry leading EBITDA (29.7%) and PAT (21.1%) margins. Exceptional ROCE (152%) and ROE (137%) underscore its superior efficiency and strong shareholder value creation
Diverse Clients. Efficient Operations. Future-Ready Talent
Ksolves boasts a strong global presence across 30+ countries with a diversified client base, including marquee clients with 5+ years of association. Improved utilization and declining attrition reflect operational efficiency and a stable, growth ready talent pool.
AI-First Architecture: A Structural Competitive Advantage
Ksolves has moved decisively from AI exploration to AI execution. With an internal AI Excellence Hub, 600+ AI-certified team members, purpose-built agents in production, and AI embedded across all delivery practices, AI is not a feature Ksolves offers, it is the operating model Ksolves runs on. In a market where every enterprise is being asked to rewire for AI, Ksolves is already there and actively guiding clients through that same transformation.
KsOLVES
AI First, Always
Green
Value
To
Work
On
Land
From Challenger to Champion – Shaping the Next Phase of Digital Services Growth
Ksolves stands at an inflection point in its growth journey — positioned today where several of India's most successful mid-market IT players were just a few years ago. With a strong foundation in place, proven profitability, sticky global clients, and deep expertise in next-gen technologies, it is uniquely placed to scale rapidly and emerge as the next breakout digital services champion
At an Inflection Point
- Profitability already established, unlike many peers at this stage
- Positioned where today's recognized IT challengers were few years ago
Scalable Growth Engine
- Deep capabilities in Digital, Cloud, Data, AI/ML and Product Engineering
- Agile delivery model enabling faster client wins & cost-efficient execution
Enduring Client Stickiness
- Fortune 500+ global enterprises as anchor clients
- Engagements, strong cross-sell potential
- Expanding footprint across BFSI, Retail, Healthcare, Manufacturing
Riding Structural Tailwinds
- Global IT services and digital transformation markets on a multi-trillion-dollar trajectory
- Cloud & AI adoption fueling secular double-digit growth
- Well-aligned to capture an outsized share of enterprise digital spend in the coming decade
KsOLVES
Al First, Always
En(Al)bling™
Al Transformation
04
Management
Team
KSOLVES
AI First, Always
Great Place
To
Help
Certified
insurer
Seasoned Leadership Driving the Next Phase of Growth

Ratan Srivastava
Chairman & Managing Director
20+ years of experience
Visionary leader to the core management team, driving company's strategic transformation and scaling operations. Focused on long-term value creation through innovation and market expansion, his leadership has strengthened the company's market position and ensured sustainable growth
Experience
IT services and solutions industry expertise. Worked with leading organizations: Tech Mahindra, Birlasoft, HSBC, and Persistent Systems. Strong background in technology, management, and business strategy
Qualification
B.Tech. in Computer Science & Engineering

Deepali Verma
Whole Time Director
Over 10+ years experience
Experience
Extensive experience in IT Industry and has played a key role in helping the company grow from conceptualization stage to today.
Qualification
Master of Commerce

Manish Gurnani
Chief Technology Officer
Over 22+ years of experience
Experience
Extensive and proven experience in AI/ML, NLP, Cloud (AWS, GCP), J2EE and mobile technologies.
Worked with Tech Mahindra and Bank of America
Qualification
PGDM Finance
IIM (Lucknow)

Umang Soni
Chief Financial Officer
Over 10+ years of experience
Experience
CA and IIM Merit Holder with expertise in Investor Relations, Strategic Finance, Governance, and Financial Oversight.
Qualification
PGP-FM – IIM (Tiruchirappalli), CA

Ramesh Shinde
Delivery Head
Over 20+ years experience
Experience
Experience in Big Data, AWS Management DevOps, Web Development and Data Modelling.
Worked with Persistent Systems
Qualification
B.Tech
K
K SOLVES
AI First, Always
Great Place
To
Gives
Certified
Company
Global Expertise Enabling Business Expansion

Aseem Kumar
Director- Program & Operations
Over 19+ years of experience
Experience
Expertise in Business Planning and Operations, Application Deployment and Maintenance, Program Management, Application Software Management Worked with Ericsson and HCL Technologies
Qualification
M.B.A (IIT Kanpur), B.E. (CSE)

Om Prakash Maurya
Delivery Head
Over 10+ years of experience
Experience
Experience in Big data, Odoo and Apache Spark. Also, led the creation of Dashboard Ninja as founding member
Qualification
B.Tech

CA. Darpan Audichya
Head of Business Transformation
Over 14+ years of experience
Experience
Expertise in program management, consulting and business transformation domain
Worked with TCS, EY and KPMG
Qualification
CA, CS, M.Com

Kirti Sharma
Head – Business Development
Over 10+ years of experience
Experience
A client-centric, account-based growth strategy focused on expanding revenue through digital and AI-driven offerings.
Qualification
BA, Masters in Sociology

Anil Kushwaha
Technology Head
Over 13+ years of experience
Experience
Expertise in Java, Python, MEAN Stack, and Microservices, Kafka, NiFi, Cassandra, and Hadoop. Specialization in open-source architecture and AI/ML
Qualification
B.Tech Computer Science and Engineering

Sumit Huria
Project Manager
Over 13+ years of experience
Experience
Expertise in Manual QA along with Automation QA Playwright, Cypress, Selenium Performance testing using Locust Worked with HCL Technologies
Qualification
B.E.

Rakesh Kumar
Senior Technical Lead (Salesforce)
Over 11+ years of experience
Experience
Expertise in Salesforce CRM strategy and implementation, Salesforce Application Architect, Salesforce cloud
Qualification
B.Tech IT

Manisha Kide
Company Secretary and Compliance Officer
Over 11+ years of experience
Experience
Expertise in Governance, Compliance and Legal Contract Management
Worked with TCNS Clothing-W Brands and PSR Associates
Qualification
CS, B.Com-LL.B, MBA-Finance, Certified CSR & ESG Professional
KsOLVES
Al First, Always
En(Al)bling™
Al Transformation
05 Awards & Accolades
KsOLVES
Al First, Always
Great Place
To
At
Your
Certified
Company
Our select Awards & Accreditations
Awards
| Best ERP Implementation Partner (Odoo) India 2025 | Nasscom Impact Award for "Growth Leadership in Tech Products & Platform - B2B" | "2024 Deloitte India Technology Fast 50" organization | Dun & Bradstreet India's leading SMEs 2024 & Business Enterprises of Tomorrow 2023 | NASSCOM Excellence in AI Services Award 2024 | Indian MSME of the Year 2023 Award by Economic Times. | Great Companies - SME Business Award 2022 under the 'Business Services and Consulting Category' |
|---|---|---|---|---|---|---|
Accreditations
| FinTech
Festival India
2024-2025 | TopDevelopers | Forbēs | SuperVox.com | SelectecFirms | BACSCENT | George Loerformers |
| --- | --- | --- | --- | --- | --- | --- |
KsOLVES
Al First, Always
En(Al)bling™
Al Transformation
06
Case
Studies
KsOLVES
Al First, Always
Great Place To Visit: Certified Public Health
How Implementation of Odoo ERP Help Manufacturing Company to Streamline their Processes
INDUSTRY: Motor Coil Manufacturing
USER: 10
Overview
We implemented Odoo ERP for an organisation from the industry to streamline material flow, quality control, and multi-location inventory. The solution improved efficiency, reduced errors, and supported both manual and automated production lines.
Key Challenges
- Material movement from incoming shipment to production
- Managing raw materials, finished goods, and red bin/scrap locations
- Handling separate workflows for manual and automated lines
- Enforcing quality checks at each stage with red bin handling
- Reducing manual intervention and improving real-time decision-making
Our Solution
- Set up barcode-enabled material flow with auto stock transfers
- Configured multi-location inventory with red bin and scrap handling
- Defined separate workflows for manual and automated lines
- Implemented step-wise quality checks with red bin routing and rework/scrap actions
Impact
- Improved material tracking and reduced errors
- Efficient multi-location inventory management
- Optimized manual and automated production workflows
- Automated quality checks with effective defect handling
- Reduced manual work and faster decisions
- Scalable and future-ready system
Modules used
Sales
Quality
Purchase
Employee
Inventory
Time-off
Accounting
Manufacturing
Delivered 40% Faster After-Market Service with Salesforce Agentforce
KSOLVES
AI First, Always
Great Place To Start
Control
INDUSTRY: Manufacturing
CLOUD: Salesforce Agentforce, Data Cloud, Einstein AI
Overview
An Indian pumps manufacturing company streamlined its sales, service, and aftermarket operations by partnering with Ksolves and Salesforce, unifying data, improving team coordination, and enabling faster, more effective customer support.
Key Challenges
- Fragmented Service Data: Customer context scattered across emails, PDFs, and systems.
- Manual Document Review: Invoices and warranties slowed service resolution.
- Delayed Lead Identification: Upsell and replacement opportunities missed.
- Inconsistent Diagnosis: Troubleshooting relied on individual agent expertise.
- Time-Consuming Communication: Manual email and summary drafting reduced productivity
Our Solution
- Unified AI Service View: Agentforce connects service, product, and warranty data.
- Automated Case Intelligence: AI understands intent and product context instantly.
- AI-Driven Diagnosis: Standardized troubleshooting using historical patterns.
- Smart Lead Summaries: Service requests converted into actionable sales insights.
- Secure AI Processing: Einstein Trust Layer ensures governed data usage.
The Results
- Faster Case Handling: Service resolution time reduced by 30–40%.
- Higher First-Time Fix Rate: AI-assisted diagnosis improved accuracy.
- Quicker Revenue Opportunities: Faster identification of upgrades and replacements.
- Reduced Manual Effort: Automated document parsing and summaries.
- Consistent Customer Communication: High-quality AI-generated emails and updates.
K
KsOLVES
AI First, Always
Great Place
To
Visit
Canada
How a Telecom Operator Transformed Massive Data Volumes into Real-Time Business Value
INDUSTRY: Telecom
Overview
A telecom operator needed to process massive volumes of call and transaction data from multiple network sources to support billing and digital services. Existing systems lacked speed, accuracy, and scalability.
| Key Challenges | Our Solution | Impact |
|---|---|---|
| • High-volume call and transaction data processing | • Built a scalable, fault-tolerant big data platform | • Accurate processing of millions of call records |
| • Slow and error-prone legacy systems | • Automated data ingestion, cleansing, and validation | • Faster launch of revenue-generating services |
| • Data duplication impacting billing accuracy | • Enabled trusted, duplicate-free data processing | • Improved billing accuracy and customer trust |
| • Limited support for real-time digital services | • Designed for real-time and batch workloads | • Faster rollout of digital services (Mobile Money, CDRs) |
| • Future-ready platform for analytics and growth |

Thank You
For further details please contact:
- Asha Gupta - [email protected]
- Pratik Jagtap - [email protected]
- Jyoti Gupta - [email protected]
f X @ in
www.ksolves.com
Email: [email protected]
KSOLVES
Al First, Always
Great Place to Work. Certified Company