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ITC Ltd Investor Presentation 2023

Dec 12, 2023

60425_rns_2023-12-12_924f415d-1c7a-452a-bcf7-8b588f54f2b7.pdf

Investor Presentation

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ITC Limited Virginia House 37 J. L. Nehru Road Kolkata 700 071, India Tel. : 91 33 2288 9371 Fax : 91 33 2288 4016 / 1256 / 2259 / 2260

12[th] December, 2023

The Manager Listing Department National Stock Exchange of India Ltd. Exchange Plaza Plot No. C-1, G Block Bandra-Kurla Complex Bandra (East) Mumbai 400 051

The General Manager Dept. of Corporate Services BSE Ltd. P. J. Towers Dalal Street Mumbai 400 001

The Secretary The Calcutta Stock Exchange Ltd. 7, Lyons Range Kolkata 700 001

Dear Sirs,

Institutional Investors & Financial Analysts Day

Regulation 30 of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015, a copy of the various presentations made at the ‘Institutional Investors & Financial Analysts Day’ held today.

Copy of the said presentations are also being hosted on the Company’s corporate website www.itcportal.com .

Yours faithfully, ITC Limited RAJENDRA Digitally signed by RAJENDRA KUMAR KUMAR SINGHI Date: 2023.12.12 SINGHI 19:10:41 +05'30'

(R. K. Singhi) Executive Vice President & Company Secretary

Encl: as above

FMCGHOTELSPAPERBOARDS & PACKAGINGAGRI-BUSINESSINFORMATION TECHNOLOGY Visit us at www.itcportal.com ⚫ Corporate Identity Number : L16005WB1910PLC001985 ⚫ e-mail : [email protected]

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cc: Securities Exchange Commission Division of Corporate Finance Office of International Corporate Finance Mail Stop 3-9 450 Fifth Street Washington DC 20549 U.S.A. cc: Societe de la Bourse de Luxembourg 35A Boulevard Joseph II L-1840 Luxembourg

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Sanjiv Puri

Chairman and Managing Director

Investor Day 2023 | 12[th] December 2023

Forward-Looking Statements

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This presentation contains certain forward-looking statements including those describing the Company’s strategies, strategic direction, objectives, future prospects, estimates etc. Investors are cautioned that “forward looking statements” are based on certain assumptions of future events over which the Company exercises no control. Therefore there can be no as to their and readers are advised not to undue reliance on these guarantee accuracy place any forward looking statements. The Company undertakes no obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events, or otherwise. These statements involve a number of risks, uncertainties and other factors that could cause actual results or positions to differ materially from those that may be projected or implied by these forward looking statements. Such risks and uncertainties include, but are not limited to: growth, competition, acquisitions, domestic and international economic conditions affecting demand, supply and price conditions in the various businesses in the Company’s portfolio, changes in Government regulations, tax regimes and other statutes, and the ability to attract and retain high quality human resource.

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Investor Day 2023

ITC

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69,481 cr. Gross Revenue

25+ World-class Mother Brands in FMCG

60 lakh Sustainable livelihoods supported

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Responsible Competitiveness | Enduring Value

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12 Future-ready Businesses

23,944 cr. EBITDA Margins @ 37%

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Amongst Top 3 Contribution to the Exchequer

Consistently in the Top League Profits | Market Cap

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Global exemplar In Sustainability

World-class Talent

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Investor Day 2023

ITC

Leading FMCG Marketer

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Foremost Agri Player

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Contributing to all sectors of the economy Agriculture, Manufacturing & Services

Pre-eminent Hotel chain | Trailblazer in Responsible Luxury

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Clear Market leader in Paperboards, Paper & Packaging

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4
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Investor Day 2023

Portfolio Transformation over the years

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Driving Profitable & Capital Efficient Growth

Non-Cigarette Businesses

Rs. cr.

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3339
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Leadership in traditional businesses Cigarettes | Agri | Paper | Hotels

Appreciable progress in OFMCG

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Investor Day 2023

Revenue net of Excise Duty/NCCD on sales

Standalone basis

Delivering in Challenging Times

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Overall

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NonCigarette Businesses

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Pandemic + Inflation + Taxation

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c. denotes 5 Yr. CAGR

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Investor Day 2023

FMCG & Hotels Segments

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Rs. cr. OFMCG HOTELS

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c. denotes 5 Yr. CAGR

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Investor Day 2023

Agri & Paper Segments

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Rs. cr.

Agri Business

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Paperboards, Paper & Packaging

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c. denotes 5 Yr. CAGR

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Investor Day 2023

Non Cigarette Businesses: Driving Capital Efficiency

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ROCE
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18%^
16%
5%
^ excl.
for Gestated
Intangibles
properties
acquired
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Non-Cigarette Businesses

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11% → 22%
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Investor Day 2023

Consistently Strong Cash Flow Generation

Robust Cash Generation

Rs. cr.

~95,000 cr.

10 year cumulative Free Cash flow generation

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Strong Zero debt Balance Sheet

Dividend Payout Stepped up

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~102,000 cr.

10 year cumulative Dividend payout

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Investor Day 2023

Global Exemplar in Sustainability

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Platinum Certificate Alliance for Water Stewardship

ITC PSPD Kovai unit ICML Malur 1[st] in India 1[st] Asian Food Processing Facility 2[nd] Globally

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First 12 Hotels in the world with LEED Zero Carbon Certification

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ITC Sankhya, Bengaluru First Data Centre in the world with USGBC LEED Zero Carbon Status

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Winner of the first UNDP Mahatma Award for Biodiversity

‘Water Positive’ - 21 years | ‘Carbon Positive’ - 18 years | ‘Solid Waste Recycling Positive’ - 16 years

Supporting Sustainable 43% of Total Energy from 40 Platinum Rated Livelihoods for 6 million people renewable sources Green Buildings

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Investor Day 2023

Top notch ESG Credentials & Disclosures

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Highest standards of transparency

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ITC’s CDP Scores

| 12 | Climate Change: ITC ahead of Asia and Global average of ‘C’

A-

Water Security: ITC ahead of Asia and Global average of ‘B’

In Climate Change & Water Security

Sustained ‘AA’ rating 5 years in a row

20 Years of Sustainability Reporting

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Included in the Dow Jones Sustainability Emerging Markets Index

Reflection of being a sustainability leader in the industry

ITC’S Disclosures & GHG Emission Inventory are Third Party Assured at a ‘Reasonable Level’

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Reporting on SEBI’s BRSR since FY22 One year ahead of regulatory mandate

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Investor Day 2023

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Macro Trends GlobalIndia A Compelling Growth Story

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Investor Day 2023

Global Mega Trends

5Ds Shaping the Future

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Demographics
Deglobalisation
Digitalisation
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Digitalisation
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Deceleration
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Decarbonisation
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Investor Day 2023

Demographics

Median Age amongst the lowest in the world

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FY20 FY50E
6050 38 37 45 38 43 38 48 40 42 43 47 48 55
40 34
28 30
30
20
10
0
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Increasing Affluence & Aspirations

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India - Uniquely poised

Rapid Urbanisation

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Urban Population Share%
38.8%
37.3%
35.7%
34.1%
32.5%
31.1%
2011 2015 2020 2025 2030 2035
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Remains the Fastest growing major economy

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Investor Day 2023

Source: IMF WEO Oct’23, Industry reports

Digitalisation

Digital Explosion |Financial Inclusion | Tech Democratisation

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2021 2031

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E-com market can potentially increase to Digital Explosion > $300 Bln by FY30 Digital India

Monthly UPI transactionsINR 16 tn (c. $160 Bln)

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Source: Industry Reports

Investor Day 2023

* of internet penetration

De carbonisation

Climate Crisis | Supply Chain Disruption | Food Security Energy Transition

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Extreme Weather
Supply Chain
events
Disruptions
Rapidly evolving
Food Security
Regulations
Inflation
concerns
Stakeholder
Biodiversity Expectations
Social Inequity
Loss
Pollution
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Investor Day 2023

Multi dimensional Reforms Agenda to Power Growth

Infrastructure

Taxation

National Infra Pipeline Gati Shakti National Industrial Corridors Smart City Mission PM Awas Yojana

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GST Reforms Corporate Tax Rationalisation

Digital

Financial Sector

Digital India Jan Dhan-Aadhaar-Mobile Unified Payments Interface ONDC

Insolvency and Bankruptcy Code NPA Resolution - Bad Bank

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Manufacturing

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PLI Make in India New Labor Code ICT Manufacturing

Agri/ Rural

PM KISAN PMGKY Central Scheme on FPOs Rural Electrification Rural Livelihoods Mission

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Illustrative initiatives

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Investor Day 2023

Multiple Drivers of Consumption

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Per Capita Income
2010 2021 2031
Median Population Age $1,360 $2,278 $5,242 Rural/urban income gap
2010 2021 2031 2010 2021 2031
25.4 29.0 31.8 2.1x 1.8x 1.4x
Urbanization Internet penetration
2010 2021 2031 Consumption 2010 2021 2031
31% 35% 40% 8% 47% 65%
drivers
Nuclearization Online shopper penetration
2010 2021 2031 2010 2021 2031
5.0 4.6 4.5 Share of population in 4% 41% 70%
spending age
2010 2021 2031
64% 67% 68%
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Investor Day 2023

Source: Analyst Reports

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ITC Next Strategies

| 20 |

Investor Day 2023

ITC Next Strategy

Future Tech | Consumer Centric | Climate Positive | Inclusive

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Multiple Drivers Innovation and Supply Chain Digital Sustainability Cost Agility & of Growth R&D 2.0 Productivity Agile Agile Digital first culture Responsible Structural Competitiveness interventions Purposeful Resilient Smart Eco System Bolder ambition across value chain Science based Efficient platforms

ITC Synergy

World-Class Talent

Creating Multiple Drivers of Growth

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Market Best Enterprise
Fit
Opportunity Strengths
Brand
Building
Capability
LSTC Multi Channel
Capabilities Distribution
Synergistic
High Quality
Consumer Growth Agri Sourcing
Expertise
Engagement
Cuisine Packaging
Knowledge Knowhow
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Macro Trends New Horizons
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Digital
Enterprise
Sustainability
Strengths
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Investor Day 2023

Multiple Drivers of Growth

3 Horizon Growth Framework

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Chocolates | Premium Skincare
Food Tech | ITCMAARS
Sustainable Packaging – Platform 3
Beverages | Frozen Foods | Liquid Wash
Startup investments
Homecare | Nicotine | Value Added Agri
Sustainable Packaging – Platforms 1 & 2
Create viable options for
Extend and defend Build Emerging
Future growth opportunities
Core businesses businesses
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Investor Day 2023

ITC Next Strategy

Future Ready | Consumer Centric | Climate Positive | Inclusive

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Multiple Drivers Innovation and Supply Chain Digital Sustainability Cost Agility &
of Growth R&D 2.0 Productivity
Agile Agile Digital first culture Responsible Structural
Competitiveness interventions
Purposeful Resilient Smart Eco System
Bolder ambition across value chain
Science based Efficient
platforms
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ITC Synergy

World-Class Talent

Translating Mega Trends into Agile & Purposeful Innovation

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Mega Trends Business Impact Areas Specialized Research Platforms
Sociological Trends Climate Change- Biotic & Abiotic Stresses
Nutrient richcrops / varieties
Consumer &
Sensory
Sciences
Health &
Wellness
Sustainability Health & Nutrition
Digital Transformation
Consumer & Demographic
Changes
Naturals, Plant basedFoods
Clean label, Transparency, Trust, Authenticity
Novel sensoryexperiences
Beauty &
Hygiene
Agro forestry
& Crop
Sciences
Reduce single-use plasticand its impact Chemical
Sciences &
Ingredients
Sustainable
Materials &
Packaging

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Investor Day 2023

Strategy of Innovation

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Ecosystem to
support
Agile
innovation
Consumer
based
Insighting
entrepreneur-
ship
End to end
Synergies
value
across
chain
Businesses
focus
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Science-based long
term Research
Product
Innovation
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Investor Day 2023

Cutting edge R&D capability

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ITC LSTC Ranked Top Innovator in India^

| 27 |

Investor Day 2023

^amongst Indian Pharma & Health Care Pvt. Cos. (Sagacious IP Report Aug’21)

First to market | Differentiated Products

Leveraging Innovation Platforms

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Investor Day 2023

Cost Reduction | Speed to market De-risking Supply Chain | Sustainability

….. and Across the Value Chain

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In-house Capsules, Capsule Filters

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Resilience | Wood & Pulp Yield

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Varietal securitisation

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Investor Day 2023

ITC Next Strategy

Future Ready | Consumer Centric | Climate Positive | Inclusive

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Multiple Drivers Innovation and Supply Chain Digital Sustainability Cost Agility &
of Growth R&D 2.0 Productivity
Agile Agile Digital first culture Responsible Structural
Competitiveness interventions
Purposeful Resilient Smart Eco System
Bolder ambition across value chain
Science based Efficient
platforms
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ITC Synergy

World-Class Talent

Agile, Resilient & Efficient Supply Chains

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Economies of Scale & Scope

Smart Buying & Value Engineering

Modular Capacity Augmentation Immense Headroom (>2x current levels)

AI/ML engines – Real Time Price Discovery Varietal/Geographical Arbitrage

Recipe & Packaging innovations

Distributed Manufacturing

Proximal to large demand centres Integrated Operations Cross-category synergies

Localised Supply Chains

Integrated Agri Operations Agile & Responsive servicing of Proximal Markets

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Smart Manufacturing Industrial IoT | Automation Energy optimisation Quality | Yield Management TPM | Lean | Six Sigma

Climate Risk Modeling

Climate proofing operations, Agri Value Chains

Site specific adaptation strategies

| 31 |

Investor Day 2023

Creating Structural Advantage leveraging ICMLs

Proximity to large consumption centres

Key Business Drivers

Freshness Shorter D2M Market Responsiveness Lower lead time Cost OTIF fulfilment Quality Lower inventory norms

Delayered Operations

Direct Shipments Multiple handling X Lower WH cost

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Cross Category synergies

Freight Optimisation Common Infra & Utilities

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Mfg. Warehouse Distributor Retailers
location
Local Agri Value Chain ICML Distributor Retailers
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| 32 |

Investor Day 2023

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ICML Kapurthala
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AMLF Kapurthala
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ICML Kapurthala AMLF Kapurthala Investor Day 2023 ICML Trichy AMLF Trichy | 33 |

ITC Next Strategy Future Ready | Consumer Centric | Climate Positive | Inclusive

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Multiple Drivers Innovation and Supply Chain Digital Sustainability Cost Agility &
of Growth R&D 2.0 Productivity
Agile Agile Digital first culture Responsible Structural
Competitiveness interventions
Purposeful Resilient Smart Eco System
Bolder ambition across value chain
Science based Efficient
platforms
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ITC Synergy

World-Class Talent

Mission DigiArc

Building a dynamic 'Future-Tech’ ecosystem

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Digital First culture Skill Building
Young Digital Digital Day & Strategy
Innovator’s Lab Workshop
DigiNext Digital Marketing
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Institutional Assets

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Investor Day 2023

Mission DigiArc

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Smart Consumer
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Classmateshop.com
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Superior Insight |Agile Innovation | Hyper-personalization | Marketing ROI

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Smart Operations
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RTPD
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Manthan
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Efficiency | Flexibility | Optimised System Costs

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Strategic Interventions

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Smart Trade
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Right Markets | Right Outlets | Right Assortment

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Investor Day 2023

ITC Next Strategy

Future Ready | Consumer Centric | Climate Positive | Inclusive

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Multiple Drivers Innovation and Supply Chain Digital Sustainability Cost Agility &
of Growth R&D 2.0 Productivity
Agile Agile Digital first culture Responsible Structural
Competitiveness interventions
Purposeful Resilient Smart Eco System
Bolder ambition across value chain
Science based Efficient
platforms
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ITC Synergy

World-Class Talent

Sustainability 2.0 Strategy

Reimagining Sustainability amidst Global Challenges

Agile & Resilient Supply Chains

De-carbonisation

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Mainstreaming SustainabilityTriple Bottom Line

Create sources unique of Competitive Advantage for Business

Strengthen ITC’s status as a Climate Positive organization

Going beyond risk mitigation ; leveraging opportunities

Water Sustainable Security Products & Services

Circularity Enhancing Plastic Neutrality Biodiversity

Inclusive Diversity, Equity Development & Inclusion Supporting Sustainable Livelihoods

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Investor Day 2023

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Creating Enduring Value for All Stakeholders

Sustainable | Inclusive | Competitive

Decarbonisation & Climate Resilience

Water Security for All

Circularity & Plastic Neutrality

Rainwater Harvesting Potential Till Date 2030 Target 49 mn kl 60 mn kl Water Use Efficiency in Agriculture (Annual Savings) Till Date 2030 Target 480 mn kl 2000 mn kl Alliance for Water Stewardship 2 AWS Platinum Certified Sites 8 Sites by 2024 All Water Stressed Sites by 2035

Source Segregation Programmes

Renewable Energy

Till Date 2030 Target 43% 50%

8 million

Households Till Date

Green Infrastructure

Pan-India Plastic Waste Collection 60,000 MT

40 1[st ] in the World Platinum 12[LEED Zero ] Green Bldgs Carbon Hotels

in 2022-23 .

Afforestation

Plastic Neutral

Till Date 2030 Target 1 mn 1.5 mn acres acres

Collections Since FY22

Climate Risk Models & AI for Building AI Resilience across Assets, Value Chains

| 39 |

Investor Day 2023

Creating Enduring Value for All Stakeholders

Agile & Resilient Agri Value Chains Sustainable Agriculture

Enhancing Biodiversity

Revive and Sustain Ecosystem Services

Climate Smart Village Approach

Biodiversity Conservation

Till Date 2030 Target +1 mn 3 mn acres acres

Till Date 2030 Target 290,000 1 mn acres acres Sustainable Forestry

Climate Smart Agriculture Programmes Covering

2.3 mn acres

426,000 tonnes

of Farms across 17 States impacting over 740,000 farmers

of FSC® certified wood were procured from certified plantations in FY2022-23

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Sustainable | Inclusive | Competitive

Sustainable Products

Supporting Sustainable Livelihoods

Sustainable Packaging Offerings

Sustainable Livelihoods Supported across Operations

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Till Date 2030 Target 6 mn 10 mn

Unique Two-Horizon Approach

100% Packaging to be Recyclable/Reusable/ Compostable or Biodegradable by 2028

Transforming Livelihoods for Today, Tomorrow

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Investor Day 2023

ITC Next Strategy

Future Ready | Consumer Centric | Climate Positive | Inclusive

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Multiple Drivers Innovation and Supply Chain Digital Sustainability Cost Agility &
of Growth R&D 2.0 Productivity
Agile Agile Digital first culture Responsible Structural
Competitiveness interventions
Purposeful Resilient Smart Eco System
Bolder ambition across value chain
Science based Efficient
platforms
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ITC Synergy

World-Class Talent

Cost Agility & Productivity

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Import Substitution

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Vertical Integration
Digital | Optimisation
ICMLs
Renewable Energy
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Driving Cost Agility & Productivity

Industry 4.0 Paperboards & FMCG

In-house Capsule, Flavour & Capsule Filter

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In-house HPRB BCTMP Pulp Pulp Expansion

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| 43 |

Investor Day 2023

BCTMP: Bleached Chemical Thermo Mechanical Pulp

HPRB: High Pressure Recovery Boiler

RE initiatives driving down energy costs

Driving Cost Agility & Productivity

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Wind

Solar

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Capacity 138 MW
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Capacity 75 MW
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75 turbines | 13 sites |
5 States
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4 Offsites
Others on-site
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Biofuel

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90 TPH
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Cigarettes | Foods | Tobacco
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| 44 |

Investor Day 2023

* Including pipeline

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FMCG Cigarettes

| 45 |

Investor Day 2023

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Cigarette Business Imperatives

Maximise Cigarette Countering Reinforce Potential within Tobacco illicit Market Basket Standing

  • FY13FY20 : Sharp rise in TaxesVolumes ↓20%

  • FY22 onwards: Claw back from illicit tradeRelatively stable taxation regime + Portfolio fortification

| 46 |

Investor Day 2023

Key Strategy Levers

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----- Start of picture text -----

Future-Ready-Portfolio Agile Innovation
Powerful Trust marks Category Insights
Laddered Portfolio Multiple Vectors of Differentiation
Variety and Premiumization Intellectual Property
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Integrated ‘Seed to Smoke’ Excellence in Execution
Value Chain
Product Excellence
Agile & Efficient
Last Mile Superiority
Make In India: Maximize Value Capture
Industry 4.0
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Continuous engagement with policy makers Pragmatic & equitable taxation and regulatory framework

| 47 |

Investor Day 2023

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FMCG Others

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| 48 |

Investor Day 2023

One of the Fastest growing FMCG Businesses

ITC FMCG

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29,000 cr. Annual Consumer spends

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25+ World-class Mother Brands

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Present in 3 of 4 Households in India

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+14% CAGR Revenue in last 3 years

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300 products Launched in last 3 years

7 million Outlets Total Reach 2.6 million Direct Reach

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+ 310 bps EBITDA Margin in last 3 years

Smart Omni channel fulfilment

11 ICMLs operational

| 49 |

Investor Day 2023

ICML: Integrated Consumer Goods Manufacturing and Logistics facility

ITC FMCG

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Diverse Portfolio I Purpose-led Brands I Strong Growth Platforms

Branded Packaged Foods

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Personal Care Products

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Education & Stationery Products

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Matches & Agarbatti

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| 50 |

Investor Day 2023

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Powerful Mother Brands

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#1 #1 >8000 cr. In Branded Atta In Cream Biscuits >5000 cr. #1 #1 In Notebooks In Spices >1000 cr.*

#1 #1 #1 In Bridges In Notebooks In Spices #1 #2 #2* In Dhoop In Bodywash In Noodles

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Consumer Spends

| 51 |

* In Core operating markets (WB)

Investor Day 2023

Rapid Scale up in Revenues

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One of the fastest growing FMCG Businesses in India

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----- Start of picture text -----

(` cr.)
Largely driven by Brands developed in-house
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Achieving such scale inorganically would have been > 3x as expensive as per analysts

| 52 |

Investor Day 2023

Sustained improvement in Profitability

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----- Start of picture text -----

Full Year Seg. EBITDA Seg. EBITDA Margin %
10.2%
Robust 2000 9.1%
8.9% 10.0%
1800
Purposeful Brand
Innovation Portfolio 1600 7.1% 8.0%
1400
5.5%
1200 4.0% 6.0%
Levers of
1000
4.0%
Margin 2.5%
Power Expansion Operating 800
Of 600 2.0%
Leverage
Digital
400
0.0%
200
456 688 914 1317 1449 1954
265
Supply Chain 0 -2.0%
Efficiencies
FY17 FY18 FY19 FY20 FY21 FY22 FY23
Margins up 770 bps over FY17
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FY23 EBITDA up 35% Vs. 8.4% of Compset

| 53 |

Investor Day 2023

FMCG Strategy Pillars

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----- Start of picture text -----

Future
Ready Portfolio
Smart Omni-
Channel Network Insights,
Innovation,
Quality
Agile, Resilient
& Efficient
Purpose-led
Supply Chain
Brands
Value
Accretive
M&A ITC Synergy
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| 54 |

Investor Day 2023

Strong Growth Platforms

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Fortifying the Addressing New Growth
Core Adjacencies Vectors
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| 55 |

Investor Day 2023

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Addressing Value Added Adjacencies | Driving Premiumisation

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| 56 |

Investor Day 2023

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New Growth Vectors

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Beverages Homecare Premium Skin Care
Chocolates Frozen Snacks
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| 57 |

Investor Day 2023

Health | Wellness

Hygiene ++, Protection & Care

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Natural | Clean Label | Digital First

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Healthy Foods

Savlon range

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Nimyle range

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Personal Wellness & Hygiene

| 58 |

Investor Day 2023

Brands with Purpose

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| 59 |

Investor Day 2023

Brands with Purpose

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Sixth Sense Consumer Panel

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| 60 |

Investor Day 2023

Smart Omni Channel Network

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General Modern Insti, Cash & E-com D2C Quick com Trade Trade Air/Rail carry

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| 61 |

Investor Day 2023

Strengthening General Trade

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Strengthening Effectiveness of distribution Strengthening the rural footprint

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Direct Engagement with Retailers

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----- Start of picture text -----

6.4 lakh downloads
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| 62 |

Investor Day 2023

Winning in Emerging Channels

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Fast-tracking E-Com, Q-Com, Cash & Carry

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New Routes to Market

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Direct Marketing

Strategic Partnerships

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Rapid scale up in MT + E-com

| 63 |

Investor Day 2023

End to end Digitalisation

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End to end Supply chain Synchronisation & Optimisation

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Factory Warehouse
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Digitizing Rural Stockist Network

Distributor

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AI/ML enabled models

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Trinetra

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Retailers

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Sales Execution Team
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| 64 |

Investor Day 2023

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Agri Business

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| 65 |

Investor Day 2023

Agri Business

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Leading Agri Business player in India

▪ Throughput > 4.5 Mln MT p.a.

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20+ crop value chain clusters in 22 states

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India’s largest buyer, processor, consumer & exporter of cigarette tobaccos

(40% of total Indian exports)

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Pioneer in Rural Transformation

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| 66 |

Investor Day 2023

Agri Business

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Sustainable competitive advantage to FMCG & Cigarette Businesses

High quality & cost competitive agrisourcing

NextGen Indian agriculture

FPO-led backend re-engineering | Climate Smart

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Transformation Pillars

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Future Ready portfolio of valueadded products

Organic, Food safe, Processed | Produce the Buy | Nicotine

ITCMAARS

67

Hyperlocal solutions for input/output markets | New revenue steams

| 67 |

Investor Day 2023

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Paperboards, Paper & Packaging

| 68 |

Investor Day 2023

Paperboards, Paper & Packaging Business

Clear market leader – scale, profitability & sustainability

  • Best-in-class operating metrics

  • Fully Integrated Operations

  • Secure, sustainable & cost competitive fiber base

  • 44% of energy consumption from renewable sources

  • One stop shop Packaging Solutions provider

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Fully Integrated Business Model Icon of Environmental Stewardship

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| 69 |

Investor Day 2023

Paperboards, Paper & Packaging Business

Transformation Pillars

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Growth

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  • Scale up Value-added portfolio

  • Greenfield investment – to drive next phase of growth

  • New West facility for Packaging

  • Sustainable Paperboard / Packaging Solutions

Cost Agility

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  • In-house chemical pulp & BCTMP

  • Industry 4.0 & Digital

  • HPRB, RE investments

  • Cost-competitive fibre chain

  • Powerful TPM* | Lean programs

Customization

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  • Solutions for end-use industries - collaborations

  • Best-in-class service levels

  • One-stop shop for Packaging solutions

Sustainability at the Core

| 70 |

Investor Day 2023

* Total Productive Maintenance

Integrated Business Model End-to-end Digitalisation

Paperboards & Specialty Papers

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----- Start of picture text -----

In-house Pulp HPRB
Import substitution Future-ready | Sustainable
Sustainable Competitive
Advantage
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Fibre chain
Secure | Cost-competitive | Sustainable
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Manufacturing Excellence
TPM | Lean | Industry 4.0
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Robust forward linkages
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| 71 |

Investor Day 2023

Scaling up Sustainable Packaging Solutions

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Biodegradable paperboards

Recyclable paperboards

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Premium Moulded Fibre Products

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New Facility under construction in MP ^

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Replacing plastic containers in food delivery

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An easily-recyclable food grade paper that serves as a substitute for aluminium foil

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An environment-friendly paper-based tea envelope bag with a 100% biodegradable coating

Foundational investment for

  • Market development

  • Tech absorption & evaluation

  • Crafting sustainable value propositions

| 72 |

Investor Day 2023

^ under ITC Fibre Innovations Limited

Sharp Cyclical correction after rapid scale up

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Current year performance impacted

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  • Low priced Chinese supplies in global markets

  • Drop in Chinese + EU demand

  • Sharp reduction in global pulp prices

  • Near term headwinds in domestic wood prices

Business structurally well placed

Global pulp prices likely Green shoots of demand to have bottomed out revival being witnessed

| 73 |

Investor Day 2023

* Annualised based on H1

c. denotes CAGR

Hotels Business

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ITC Grand Goa
Investor Day 2023
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  • “Responsible Luxury” ethos woven into Brand Identity

| 74 |

Strategy Refresh c.2018

ITC Hotels

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ASSET RIGHT

DIGITAL FIRST

CONTINUED INVESTMENT TO ENHANCE BRAND EQUITY

Key Differentiators

  • Bouquet of brands • Smart Revenue catering to relevant Management need spaces • Customer Intimacy

  • Responsible Luxury

  • Signature cuisines

  • 21 Hotels opened in last • Productivity and

  • 18 Months efficiency

  • Indigenous Experiences 18 Months

  • • World Class Loyalty • Strong pipeline Programs – Marriott Bonvoy & Club ITC

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Pivot to Asset Right

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EMPLOYER OF CHOICE
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CAPITAL PRODUCTIVITY

  • D & I amongst best in industry

  • Sweating existing assets

  • Augment new revenue streams • Robust L&D programmes

  • • Extreme Cost and • Strong Talent Pool

  • Extreme Cost and Margin focus

  • Leverage ITC HMI, WGSHA (Manipal)

| 75 |

Investor Day 2023

ITC Next Strategy

Committed to Long-term Value Creation

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Driving Scale and Profitability

  • Future ready portfolio, strong growth platforms, power brands

  • Agile & purposeful innovation

  • Accelerating Digital

  • Building Agile & Resilient Supply Chains for scale

  • Value Accretive M&A and exports: additional growth vectors

Global Exemplar in Sustainability

  • Bold Sustainability 2.0 agenda raising the bar

▪ Engaged and motivated World-class Talent pool driven by a ‘proneurial’ spirit

Future Ready

Consumer Centric

Climate Positive

Inclusive

| 76 |

Investor Day 2023

ITC: Enduring Value

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A passion for in a way that is Profitable growth... Sustainable…

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and Inclusive.

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Thank You

| 77 |

Investor Day 2023

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Cigarettes Business Devraj Lahiri, Divisional Chief Executive

| 78 |

Investor Day 2023

Cigarettes Business

Tobacco in India – A Unique Environment

  • Unique Market - Multiple forms of tobacco consumption:

  • Smoking - Cigarettes, Bidis

  • Chewing - Khaini, Zarda, Gutkha

  • India: Per capita consumption of cigarettes is one of the lowest in the world

  • Legal Cigarettes ~ 9% of total tobacco consumption

  • However contribute to ~ 80% of Government tobacco tax

    • revenue
  • Legal industry sharply impacted by increase in tax incidence in the past (2013-20)

  • Sub-optimal tax collections

  • Illicit – 1/3[rd] of Legal industry

  • 3[rd] largest illicit Cigarette market globally

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----- Start of picture text -----

Illicit
1/3 [rd] of Legal
Per Capita Cigarette Other tobacco
Consumption
products
Amongst lowest
Multiple Formats –
globally
High Salience
Cigarette
Cigarette
industry
Industry
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| 79 |

Investor Day 2023

Cigarettes Business

Tax Stability - Increased Revenue while Combating Illicit

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Periods of Tax stability

  • Increased contribution to exchequer from the legal cigarette industry

  • Improving farmer livelihoods & rural incomes

Recouping volumes from Illicit trade

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Period of Steep Tax Incr. #1
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  • # 1 : 2012-13 to 2016-17 {CAGR}

# 2 : Apr 18 to Jan 20 over Jul 17 to Mar 18

Tax Stability #2

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Period of Steep Tax Incr. #3
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  • # 3 : Oct 20 to Mar 21 over Aug 19 to Jan 20

  • # 4 : Apr 22 to Jan 23 over Oct 21 to Mar 22

Tax Stability #4

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| 80 |

Investor Day 2023

Cigarettes Business

International Illicit & Contraband remains a concern

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| 81 |

Investor Day 2023

Cigarettes Business

Stability in Taxes & Stricter Enforcement – Combat Illicit

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International contraband with non-compliant packaging have proliferated the market with

o varied format & styles

  • customized to local preferences

  • Proactive enforcement initiatives underway basis continuous dialogue with various stakeholders

  • Coupled with a rational & stable tax regime provides an opportunity to claw back volumes from illicit

  • In past few years, focused portfolio interventions in differentiated formats have been deployed to counter illicit

| 82 |

Investor Day 2023

Cigarettes Business

Cigarettes Business – Robust Recovery

Volumes

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90000 1.00x
85000
0.96x
80000
75000 0.83x
70000
65000 0.70x
60000
55000
50000
45000

FY13 FY19 FY21 FY23
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Relative stability in taxes

Claw back from illicit trade

Focused portfolio/market interventions

Agile execution
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*Low Base

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Cigarette Business Imperatives

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Tobacco Basket
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| 84 |

Investor Day 2023

Cigarettes Business

Key Strategic Levers

FUTURE READY PORTFOLIO

Powerful Trust marks Laddered Portfolio Variety and Premiumization

INTEGRATED SEED TO SMOKE VALUE CHAIN

Agile and Efficient Make In India – Maximize Value Capture Industry 4.0

AGILE INNOVATION

Category Insights Multiple Vectors of Differentiation Intellectual Property

EXCELLENCE IN EXECUTION

Product Superiority Manufacturing Excellence Last Mile Execution

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ITC’s Value Model

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Price & Segment
Laddered Portfolio
Leadership CAPTURE
VALUE
The 3 CV Model
Category Packaging
Insights
Innovation CREATE CONVEY
VALUE VALUE
Aggregation of
Product
Niches
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Multiple Vectors of Differentiation

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In-house Innovation capabilities – Variety & Scale

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Innovative Solutions

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Premium Modern variants

Integrated Value Chain - Machine Design & Development - Superior Talent Pool

| 87 |

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Driving Outcomes

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CATEGORY INSIGHTS
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INNOVATION
MARKET BASED
OPPORTUNITIES DISTINCTIVE
PRODUCTS
INTERNAL S 2 S
CAPABILITIES
REINFORCING
PREMIUMIZATION
CORE
INNOVATION
TRADE INSIGHTS
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Maximizing Potential within 01 Tobacco Industry 02 Combating Illegal and Illicit Trade 03 Enhancing standing among Legal Players

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Classic

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▪ One of ITC’s leading King Size Trademarks

  • 40+ years in the market yet Vibrant and Contemporary

  • 4 new variants launched in the last 5 years contribute to ~25% of its portfolio

  • Innovation leader in Formats, Pack Styles & Product Types

  • Recent introductions like Classic Connect and Alphatec leveraged through ITCs capabilities in advanced filter technology and agile manufacturing

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Gold Flake

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▪ Largest Trademark in ITC’s portfolio

▪ Over 100 years of Legacy and Trust

  • Trademark Operating across multiple segments, geographies and price points

New launches in the last 5 years across segments account for ~19% of its portfolio

▪ Recent introductions like Gold Flake Mixpod, Indie M, Smart leveraged through ITCs capabilities in inhouse advanced filter technology and capsule manufacturing

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A Leader in Every Market

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Micro American
Navy Cut
Market Strategy
Club
Bristol Silk Cut
Price
Laddering A LEADING
LOCAL BRAND
Capstan Scissors
IN EVERY
GEOGRAPHY
Regional Flake Players
Customization
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Strong & Vibrant Portfolio : Leading Brand in Every Market Segment

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Insignia | Classic Blue Leaf | Classic Connect | Gold Flake Neo

50 + Brands Classic Gold Flake India Kings B&H | 555 Rs.150 & above (8 Offers) (7 offers) (2 Offers) (3 Offers) Rs.110 – Rs.140 Classic Gold Flake American Club Wills | Navy Cut (2 Offers) (2 Offers) (7 Offers) (2 Offers) Rs.70 – Rs.100 Gold Flake Wave Wills | Navy Cut Player’s Flake | Bristol Scissors Capstan Lucky Strike (13 Offers) (5 Offers) (6 Offers) (6 Offers) (10 Offers) (2 Offers) (4 Offers) (1 Offer) 100+ Innovative launches in 5 years Gold Flake Bristol Duke Berkeley Scissors Capstan Silk Cut (11 Offers) (2 Offers) (2 Offers) (2 Offers) (1 Offer) (3 Offers) (3 Offer) Rs.40 – Rs.60 Flake Player’s Navy Cut Royal (8 Offers) (2 Offers) (3 Offers) (4 Offers)

100+ Innovative launches in 5 years

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Innovation, Premiumization key drivers of ITC’s growth

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New launch offers have increased >5x
over the last 5 years and now
6x
account for ~17% of the overall volumes
3x
1x
Mar-18 Mar-19 Mar-20 Mar-21 Mar-22 Mar-23
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ITC’s unmatched reach at scale

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Unmatched Brand availability – Range & Scale

ITC Brands Available across 7Mn+ outlets with ~120 SKUs

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Unprecedented rise of new age startups 6,40,000+ outlets serviced daily

Possible through an extensive network ofOver 10,000+ Re-distribution Channel partners customized for micro geographies8,200+ mobile Units servicing ‘Bharat’

Extensive direct network reaching to over 1.4 lac markets

Leveraging technology at all nodes to drive efficiency & agility with Scale

| 94 |

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Seed to Smoke ITCs Integrated Value Chain –

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Leveraging institutional competencies for creating sustainable competitive advantage

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ILTD PRODUCT MACHINE DEVELOPMENT TM&D Leaf Growing Filter Development In-house design Last & Processing (Joint Venture) Execution PSPD & PPD INDIGENOUS CAPABILITY MANUFACTURING Paper and Packaging Capsule Manufacturing Final Product Development

Last Mile Execution

MANUFACTURING Final Product Development

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Cutting Edge R&D Capability

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State-of-the-art
IS:17025
80 scientists
accredited
Analytics Labs
Winning with
World Class
R&D
‘Seed to Smoke’
24 patents granted
value chain
~60 more in
expertise
progress
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Manufacturing Excellence

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Speedy Product Development & Prototyping

  • Fully equipped Center for Process Development (CPD) – flavours, capsules, filters & blends

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‘Cutting Edge’ Facilities

  • Volume, Variety, Flexibility & Agility

  • ▪ Zero Defect Execution

  • Digital Augmentation

Domain Expertise

  • Ingredients, special filters

Skill Enhancement

  • Alternate formats

  • Talent Pool

  • Continuous upskilling supported by immersive technologies - AR/VR/ML

In-house Machine Design and Development

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Agile & Integrated Manufacturing Ecosystem

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State of the Art Automation & Industry 4.0
Initiatives
Distributed, Agile
& Flexible
Manufacturing
Sustainability –
Renewables & Automation
Safety
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State of the Art
Manufacturing Facilities
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Cobots

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Tobacco Processing
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Cutting edge technologies for
Operational Excellence
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Online 360° Pack Inspection

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Skill Development Real Time

Centers of Feedback – AI &
Excellence ML
In-house
Capability -
Capsules &
Specialty Filters
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Capsule & Specialty Filters

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AR/VR/MR - Immersive Experience

Cigarette Manufacturing

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Automation & Digital Initiatives

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An exemplar in Sustainability

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57% total energy requirements and 67% electrical energy requirements met through renewable sources (Solar, Wind and Biowaste) in 22-23

Use of Industry 4.0 for optimizing performance of Wind Turbine Generators and efficiency improvement in energy and water consumption in factories.

All owned Factories Platinum IGBC Green Factory Building Certified (highest level)

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“Leadership in Performance” Award under Wind category by CII – Bengaluru Factory

“ ▪ Platinum Award winner” in by National Occupation Health Safety Awards – Ranjangaon Factory

" ▪ National Energy Leader " award for Excellence in Energy Management by CII – Kidderpore factory

| 100 |

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Nation First : Widely Recognized Sustainability & Safety Initiatives

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CONFEDERATION OF INDIAN
INDUSTRY (CII)
CONFEDERATION OF INDIAN
INDUSTRY (CII)
INDIAN CHAMBER OF
COMMERCE
NATIONAL SAFETY COUNCIL
OF INDIA (NSCI)
CONFEDERATION OF INDIAN
INDUSTRY (CII- ER)
‘National Leader Award’ for
Excellence in Energy
Management
’Leadership in Performance’
Award under Wind category
‘Platinum Award winner’ in
by National Occupation
Health Safety Awards
‘‘Shrestha Suraksha
Puraskar - Silver Award’
from NSCI under Safety
awards in manufacturing
sector
‘Winner of SHE Excellence
Award’
KIDDERPORE BENGALURU KIDDERPORE RANJANGAON KIDDERPORE

| 101 |

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Reinforced Market Standing & Expanding Category Share

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  • Leveraging institutional strengths of Leaf Procurement, Printing & Packaging & insightful R&D for creating long-term sustainable advantage through innovation & differentiated products

  • Strengthening the Portfolio on the basis of superior category insights and Micro market strategies

  • Capitalizing Technological and Manufacturing leadership for Agility & Competitiveness enhanced by Digital interventions & Industry 4.0

  • Maintaining competitive advantage through differentiated portfolio, superior product quality and unmatched last mile execution

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Thank You

| 103 |

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| 104 |

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Our Purpose:

Is to “Help India Eat Better”. We demonstrate this through our obsession to offer great quality products & exciting innovations that are science-based & consumer-led; prepared using carefully chosen ingredients; made the right way, to taste better & do better.

Investor Day 2023

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Foods Business

Table of Contents

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Business Highlights

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Future Growth Vectors

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Our Strategy to Win Fortifying the Core Building Categories/Propositions of the Future Driving profitable growth

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Foods Business

– ITC Foods One of India’s Leading Foods Businesses

Fastest Growing Foods Company 1.8X Growth vs Foods Industry Source – RMS NIQ

3/4th of Indian retail carries ITC Food brands Source: RMS NIQ

Sunfeast adding more households than any other FMCG brands Source: Kantar World Panel

Net Revenue over 10 years: Growth 3.4X CAGR 13%

3 out of 4 Indian households consume ITC Food products Source: Kantar World Panel

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Building World class Indian brands

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Healthy performance by both existing and new engines of growth

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Power brands sustaining growth for the Existing Business New growth engines growing faster
12.0%
CAGR
47.0%
3.1X
CAGR
7.0X
X
X
2013 2023 2018 2023
Categories launched since 2015
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Recognition (1/2)

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Marketing
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Digital Marketing
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110

Investor Day 2023

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Foods Business

Recognition (2/2)

Manufacturing

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Global Kaizen™Award: 3rd Prize – LISBON (Among top companies from 60 countries)

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40 Kaizen Awards- CII TPM Club Competitions across All ICMLs

Integrated Manufacturing Excellence: IMexIDistinguished Prize (Gold Medallion)

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Procurement

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Globoil Award for Veg Oil Institutional Consumer Company of the Year

ELSC Award for Best in Class Supply Chain Visibility

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ISCM Awards for Best Digitization in Sourcing, Resilient Procurement Function of the Year, and Best Gender Diversity Initiative

Investor Day 2023

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Table of Contents

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Business Highlights

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Future Growth Vectors

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Our Strategy to Win Fortifying the Core Building Categories/Propositions of the Future Driving profitable growth

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4 Future growth vectors

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1 2 3 4
Unbranded to Penetrating Building Newer Future ready
Branded conversion Emerging Markets Avenues portfolio
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Future growth vectors

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1. Unbranded to Branded conversion 2. Penetrating Emerging Markets 3. Building Newer Avenues
2023 F&B Split
E-Com X 53% 2.3X
Unbranded Branded 2021 CAGR 2023
Salience 5% 10%
82% 18%
Cold Chain
> Macro tailwinds:
• Higher GDP,
• Conducive Demographics,
> Need for Hygienic Food products
• Higher Literacy,
> Need for Consistent Quality • Lower unemployment.
Exports
> Easy access to eCom & D2C 68 Countries
1. Expertise in Branded Conversion 1. W ide Distribution Network
Acquisitions
2. Staples Category Understanding 2. Tailored Product Development
ITC’S Strength 3. High Quality Sourcing
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Future growth vectors

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4. Building Future Ready Portfolio for India 1+ by leveraging emerging consumer needs
FMCG Population split
India 1+
Curate portfolio to cater to the affluent India
FMCG spends 2.4X 4%
ITC’S Strength
India 2 1. Agile Real Time Consumer Insighting 6th Sense
FMCG spends X 18%
2. Premium Consumer Understanding ITC
Hotels
3. R&D Excellence
& LSTC
India 3 + rural
78%
FMCG spends 0.5X
Source – Kantar & Bintix
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Investor Day 2023

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Table of Contents

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Business Highlights Future Growth Vectors

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Our Strategy to Win Fortifying the Core Building Categories/Propositions of the Future Driving profitable growth

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1. Fortifying the Core

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01. 02. 03. 04.
Addressing Launching Winning Crafting
Local Cultures
Adjacencies Value Added Offers white spaces
Case in point -
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1. Strengthening Aashirvaad’s presence in the Kitchen through adjacencies

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Millets
Pure and Blended Besan & Rava
Spices
Salt Vermicelli
Ghee Organic Dals
Fresh Dairy:
Milk, Dahi, Paneer
1. Addressing Adjacencies
Investor Day 2023 Foods Business | 118 |
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| 118 |

2. Up-trading the consumers by creating newer vectors of value addition

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Superior
Organic
Quality
Health and Customization
Wellness
Millets Convenience
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2. Launching Value Added Offers

Investor Day 2023

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3. Winning Local cultures– CCM [Culture Centric Marketing] approach

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Gathering region specific Understanding role of Developing product Crafting culturally Creating 360 degree
cultural insights food in cultural context specific to the market relevant communication impact
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3. Winning Local cultures

Investor Day 2023

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3. Sunrise & Sunfeast capturing newer markets through CCM

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Key Consumer Insights

State Specific Products

Culturally relevant communication

Assam

  • Haah Salkumra is the traditional delicacy of Assam

  • It is time & effort intensive dish to make

  • It has the spirit of indulgence

Blend to make traditional Haah Salkumara (Assamese Duck Curry)

Assam: Ravi Sharma

Bihu celebrations- Assam

Tamilnadu

  • Milk biscuits = Goodness of Milk

  • Consumers do not want change in taste

  • Desi Cow Milk gaining traction in TN

  • Desi Cow Milk = Most potent

Leading to Sunfeast Supermilk with ‘Naatu Maatu Paal’

  • Sunfeast Supermilk crafted for Tamilnadu

  • Pack designed to cue local culture

  • ‘Naatu maatu paal’

TV Campign with Sneha & Simran IPL association with CSK ‘Strong Milk Biscuits’

3. Winning Local cultures

Investor Day 2023

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4. Identified & nurtured the white space of millets through “ITC Mission Millets”

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Consumers had multiple barriers to adopt millets

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Lack of familiarity with millets
Knowledge gap around recipes
However, barriers to consumer adoption revolve around
Skepticism around taste & ease of digestion
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However, there interest towards Millets was on rise

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Increasing conversations within consumers Also, there were external tailwinds led by UN & GOI

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4. Crafting white spaces

Investor Day 2023

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4. ‘ITC Mission Millets’ was designed to Educate, Encourage & Empower adoption of Millets

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Encouraging usage via Recipes
Partnership with TOI and Chef Kunal Kapur
Millet & Urad Dal Pancakes
(using Aashirvaad Multi-Millet Mix)
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Empowering by making Millets
accessible
Crafting millet-based products catering to
multiple meal occasions
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Educating Consumers

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Available at Rs5/ 10
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4. Crafting white spaces

Investor Day 2023

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Table of Contents

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Business Highlights Future Growth Vectors

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Our Strategy to Win Fortifying the Core Building Categories/Propositions of the Future Driving profitable growth

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Building Future ready Propositions through Innovation - powered by Agile & Real Time Consumer Insighting

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Next Gen AI/ML Engine
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1. New Product development addressing evolving consumer needs

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Convenience & On-the-Go Good for You Indulgence
Fabelle Finesse – World’s
Smoothest Chocolate Fabelle Gift Bouquet
Lactose Free Milk
Protein Slices Tasty Millet Cookies
Organic Range with end-to-end Traceability Mithai in Smaller Portions
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1. New Product Devleopment

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..also, delivering on the purpose of ‘Help India Eat Better’ resulting in No. 1 ATNI Rank

ATNI Index measures the performance of companies on 58 indicators across the 7 categories

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Rankings
1st
9th
2020 2023
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Product Nutrition Governance Accessible and Affordable Healthy Products Responsible Marketing Workforce Nutrition Labelling Policy Engagement

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ITC Ranked 1 among 20 of the largest Indian F&B Manufacturers

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1. New Product Devleopment

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2. Breaking the clutter using innovative Media Approach

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1. Personalized targeting at scale

2. Leveraging meme culture for youth

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3. Community Building

4. Developing Content Destination

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  • 24K Members

  • 1.5 Lakh user generated conversations

  • 181K impressions

  • • 11X increase in stickiness in last 3 months

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  • Total Users: 4 Million

  • Engaged users: 2.5 Million

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2. Clutter Breaking Media Approach

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3. Driving consumer engagement by providing immersive Brand Experiences

1. Purpose led experiences

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2. Personalized experiences using AI
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Be-spoke Packaging High Impact on ground activations

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• 9 Lakhs plus videos generated
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• Participation across town classes
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3. Engaging Brand Experiences

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Table of Contents

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Business Highlights Future Growth Vectors

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Our Strategy to Win Fortifying the Core Building Categories/Propositions of the Future Driving profitable growth

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Driving Profitable Growth:

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1 2 3
Smart Manufacturing Improving Value Mix Premiumisation
Capture
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1. Smart Manufacturing: Fully digitized system to drive efficiency & market serviceability

Distributed Manufacturing Network

Digitizing end-to-end value chain

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ICML
Other Owned
JAMMU
KAPURTHALA
HARIDWAR
BIKANER
AGRA
JAIPUR
GUWAHATI
MUNGER
ULUBERIA
SANKRAIL
PANCHLA
RANJANGAON KHORDA
MEDAK
Nature of Factories No of Units
ICMLs 11
CMUs 96
MALUR Overseas CMUs 2
MYSORE
Other Owned
7
(Munger + Sunrise + Jammu)
Joint Venture (NENPL) 1
PUDUKKOTTAI
Total 117
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| 132 |

Investor Day 2023

Foods Business

2. Agile Cost Management: Capturing Value across the Chain

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Improving Value Retention Product cost rationalization

Project lighthouse: Improving effectiveness •
Industry 4.0 led initiatives to improve material
of Trade spends
efficiency

Reducing losses across the value chain •
Smart Sourcing: Timely hedges, reverse auctions
Sweating Out Assets Manufacturing Costs
• Value •
Improved asset utilisations and Return on State-of-the-art Integrated Manufacturing
Capital Employed Capture • facilitiesTapping Renewable sources of energy
Optimising Supply Chain AI for smarter Brand Investments
• •
Distributed Manufacturing facilities closer Advanced bespoke marketing analytical models
to markets • 6 [th] Sense guiding on mix creation, optimization &
deployment
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Investor Day 2023

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Foods Business

3. Mix Premiumisation: 1/ 3[rd] of portfolio is premium & growing

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2. Newer Premium offerings
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1. Premiumisation of existing portfolio

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| 134 |

Investor Day 2023

Foods Business

In Summary…

Opportunity

Strategy

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Growing shift from unbranded to branded Fortifying the core by addressing adjacencies through Power Brands

Emerging markets witnessing macro economic tailwind

Focus on driving brand penetration through consistent brand building following our CCM approach

Building Newer avenues

Developing newer capabilities for the future : eCom | Cold chain | Exports | Acquisitions

India 1+ seeking products with evolving Building proposition of the future through innovation on back of deep needs consumer insights

Additionally, will continue to drive profitability on the back of: Smart Manufacturing | Improving Value Capture across the Chain using Next Gen AI/ Analytics | Mix Premiumisation

| 135 |

Investor Day 2023

Foods Business

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Thank You

| 136 |

Investor Day 2023

Foods Business

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Personal Care Products Business Way of Market Development Sameer Satpathy, Divisional Chief Executive

| 137 |

Investor Day 2023

Personal Care Business Portfolio

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138
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Nielsen MAT Sept’23 / 21 | 138 |

Investor Day 2023

Personal Care Products Business

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Personal Wash 24,000 Crore Industry

3000 Brands | 3500 Variants

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Large Competitive Category | Margins under Pressure

| 139 |

Investor Day 2023

Personal Care Products Business

  • Younger TG

  • Brighter, Vibrant, Full of Life

  • Exotic Naturals – Max variety for consumers

  • • Redefine the Bathing experience

  • ‘JOY OF BATHING’

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| 140 |

Investor Day 2023

Personal Care Products Business

Create Space in the Clutter – Differentiated Product

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| 141 |

Investor Day 2023

Personal Care Products Business

Shopper Insight : Consumers Buy an Assortment

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  • Multivariant packs

  • Bright , stand out on shelf packaging

  • Large assortment – Exciting new variants

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Personal Care Products Business
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Investor Day 2023
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| 142 |

Shift in Channel Mix – Use of Data , Analytics & influencers

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• TG was shifting online • Younger & Premium consumers • Over indexed on Ecom , D2C & MT

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| 143 |

Investor Day 2023

Personal Care Products Business

Consumers of Future : Refreshing Opportunities & Segments

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| 144 |

Investor Day 2023

Personal Care Products Business

Purpose - How To Feel Good – Mental Wellbeing

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The Feel Good with Fiama Program on Mental Well being

| 145 |

Investor Day 2023

Personal Care Products Business

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Trials
Accelerated growth
Equity
Equity has doubled in
cluttered soap market
Portfolio
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Market Share

Soap: Growth see across markets and channels Overindexed on premium channels, outlets & consumers

Differentiated: Celebrations Packs. Largest Variety Portfolio

| 146 |

Investor Day 2023

Personal Care Products Business

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• Gentle formulation with a differentiated “ no Burn” proposition

  • Acquired in 2015

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| 147 |

Investor Day 2023

Personal Care Products Business

A new take on Protection & Care Repositioned brand :

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| 148 |

Investor Day 2023

Personal Care Products Business

Savlon School Programme

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Purpose :: Healthier Kids. Stronger India. Healthy kids grow up to be successful adults who shape the future of India.

It is therefore our duty to inculcate in them healthy habits and good hygiene practices.

One of largest Primary school engagement program

  • 7.6 Mn Children | 22,422 Schools

  • 82 Towns

| 149 |

Investor Day 2023

Personal Care Products Business

Savlon School Program

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| 150 |

Investor Day 2023

Personal Care Products Business

Upgrade Consumers to the Category of Future

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SOAP

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HAND WASH

Categories of Future = High Margin Take a lead in New Developing Categories Savlon Handwash share 19X of soap

| 151 |

Investor Day 2023

Personal Care Products Business

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Covid: Platform based innovation- Speed & Scale due to institutional strengths

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Wave 2
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Wave 1
APR - AUG-
MAY SEP
Savlon Wet wipes &
Moisturizing Sanitizer &
Multipurpose disinfectant liquid
Laundry disinfectant liquid
Savlon Surface disinfectant Laundry Disinfectant
Savlon Hexa range Spray & Wipe, Mask,
Surface disinfectant pocket
JUN- APR -
JUL MAY
Investor Day 2023 Personal Care Products Business | 152 |
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| 153 |

Investor Day 2023

Personal Care Products Business

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One of India’s most awarded Brands

Savlon was among the ten cases recognised globally as Iconic work, in the first ever “ Lions creativity report of the Decade

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Grand Prix for “Creative Effectiveness”@ Cannes Lions

1 Gold Effie – for ‘Adding Health to Hands’ at the APAC Effies 2018

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1 Silver Effie – when kids and play helped us grow faster at Effies 2019

  • 7 Lions @ Cannes 2017

  • 2 Gold, 1 Silver, 4 Bronze

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2023 @ Kyoorious

  • 4 Pencils @ D&AD, London

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2 PR Sabres Asia – Pacific; Global PR Sabre

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  • 2 Creative Abbys Goa Fest

| 154 |

Investor Day 2023

Personal Care Products Business

Results trajectory shifted

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4
Business Size
3 ~10 X business
growth in 6
years.
2 Equity & Trust
Scores Zoomed
Faster Growth
1
Activated Markets
Grew 30% faster
155
Share Growth
0 to 11X share in
Handwash
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| 155 |

Investor Day 2023

Personal Care Products Business

Digital Ecosystem to create future ready Innovations

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CONSUMER INSIGHTS D2C WITH STRONG
COMPETITIVE EDGE
LEADING VALUE PROPOSITION
FOR ITC WITH IN-
TO COMMERCE IN BABY CARE
HOUSE CAPABILITY PREMIUM
INNOVATIONS
WITH D2C PLAY
Community to Commerce Direct to Consumer Brand
Performance Marketing
for Expecting & Young Moms offering Age old wisdom of
2.5 Mn MAU Ayurveda in new age Creative & Graphic Design Dermafique AI based
convenient formats Acquisition & Retention
Personalised Skin Analysis I
Mktg
Premium Innovations I
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Inorganic Partnerships & Learning ground for ITC

Inhouse Capability Building & Premium Innovations on D2C

| 156 |

Investor Day 2023

Personal Care Products Business

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Our Strategy to Market Development

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First in Category Innovations

Building Brands with Purpose

  • Drive Growth Ahead of others

  • Anchoring Brands in larger social & emotional needs

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Strategic Levers

Superior Product Quality

Premiumisation

  • Rigorous Consumer Insighting, Product Platform Technology & Claims

  • Drive higher margin portfolio: Upgrade consumers

(Bodywashes, Premium Bars, EDT Perfumes)

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Winning in Channels of the Future

  • Ecom is high double digit sales salience

5

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Investor Day 2023

| 157 |

Personal Care Products Business

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Thank You

| 158 |

Investor Day 2023

Personal Care Products Business

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Agri Business Value-Added Agri Products

S. Sivakumar, Group Head – Agri, IT & Sustainability

| 159 |

Investor Day 2023

New Growth Drivers in Agri Business

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  • Value Added Products

  • Nicotine & Derivatives in Tobacco

  • Spices & Other Products in other Agri

  • ITCMAARS

| 160 |

Investor Day 2023

Value-Added Agri Products

Nicotine & Derivatives

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Indian Tobaccos @ Sweet-spot Nicotine Content Vs Price Equation

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High barriers to entry for high-end nicotine supply Sustainable Backend + Complex Processing

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New Opportunity in Value-added Tobacco

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Growth variants using High-end Nicotine products dominated by big players Looking for ESG-compliant supply chains

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Conventional Exporters @ Commodity-end

Supply of high-end nicotine won’t keep pace with the rapidly growing demand 2027 Gap = 50% of 2022 Total Market

| 161 |

Investor Day 2023

Value-Added Agri Products

ITC Value Proposition

Integrated Farm-to-Flask / Pouch Model

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Farm Supply Chain Nicotine Processing Product / Customer
• •
• State-of-the-Art Purity @ 99.9% is
Embedding
cGMP standard the best in market
Sustainability at
processing facility
Farm level

Quality Specs as
• •
Package of Green Energy per US & EU
Practices pharmacopoeia

customised to Zero Liquid & Solid

micro-regions Waste Discharge Value chain aligned
to ESG deliverables

Traceability & •
Technology
Custody •
developed in-house Security of Supplies
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Leading to superior and sustained margins

| 162 |

Investor Day 2023

Value-Added Agri Products

IIVL Nicotine Processing Facility Now Commissioned

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Investor Day 2023 Value-Added Agri Products
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| 163 |
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Four Pillars of ITC’s Strategy for Value Added Agri Products

The Playbook

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Need-discovery Product Investments in Unique Model of
through deeper Development State-of-the-Art Backward
engagement with Capability Processing Integration
select customers (Business + LSTC) Facilities through ITCMAARS
Together, these capabilities give distinct advantage to ITC
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| 164 |

Investor Day 2023

Value-Added Agri Products

Vectors of Value-addition

…through Deep Engagement with Customers

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15-20%
Sustainable Formulation per
10-15%
End-use
Production
Traceable to
Extractions
Farms
(Generic/Proprietary)
7- 10%
Identity Primary
Preserved Processing
Margin %
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Order Penetration Point

Custom-Produced

Value Offering Point Custom-Processed

| 165 |

Investor Day 2023

Value-Added Agri Products

The Portfolio

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Horizon 1 Horizon 2
Spices Coffee
Shrimps Fruits & Vegetables
Wheat-based Medicinal & Aromatic
Plants Extracts
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| 166 |

Investor Day 2023

Value-Added Agri Products

Opportunity to Add Value in Spices

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Largest producer of Spices (42% of global) Leader in Chilli, Turmeric & Cumin (60-80%)

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Consumer Awareness Health: Spices for Immunity Building Environment: Sustainability & Traceability

…Food Safety is the Mega Trend

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USA, EU, Japan have tightened Food Safety Regulations in Spices (Pesticides, Microbial)

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| 167 |

Investor Day 2023

Value-Added Agri Products

Driving Food Safety Across the Value Chain

From Farm to Fork

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Advisory & Inputs
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IPM, ICM, Organic

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Sustainability at Source Digital-enabled Sourcing
Soil Management & Biodiversity Custody & Traceability
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Pre-processing Processing Sustainability in Processing Testing
Mechanised Destemming Best-in-class Globally Green Energy Diversity Globally Benchmarked
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| 168 |

Investor Day 2023

Value-Added Agri Products

Catering to different Customers & Markets

Both Straight & Blended Spices

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Steam Sterilised Custom Blended Private Label Packs Organic Safe from Micro-organisms 400+ Ingredient Library 0.7 Gm to 5 KGs In-house Projects

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Servicing 100+ Customers in 35+ Countries Across Food Service, Industrial, Ingredient and Retail Segments

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| 169 |

Investor Day 2023

Value-Added Agri Products

Value-Added Agri Products | 170 |

Investor Day 2023

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Problems in Agriculture

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Multi-stakeholder View

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Farm Input Seller
Ineffective Demand Forecast
New Product Intro Expensive
Farmer
Financial Services Provider AgTech Startups
Unremunerative Farming
Credit Risk Assessment Synch with Other Solutions
Depleting Natural Resources
Delivery & Scale Up
Cost of Delivery
Climate Change
Farm Output Buyer
Broken Demand Signals
Produce Traceability to Farms
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| 171 |

Investor Day 2023

Value-Added Agri Products

One Solution Fits All

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If all the stakeholders get on to a common platform and deal directly, they can solve one-another’s problems

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The Platform needs to be convened and managed by someone, who has the incentive and power to do that

| 172 |

Investor Day 2023

Value-Added Agri Products

The ITC Advantage

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Faster Speed to Market
Physical Reach: 100,000 Villages in 220 Districts
Reduced Cost of
Connect with 4 Million Farmers via Sanchalaks
Customer Acquisition
Creative
Intimate Knowledge of 20+ Crop Value Chains Monetisation Models
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| 173 |

Investor Day 2023

Value-Added Agri Products

ITC MAARS Phygital Ecosystem

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| 174 |

Investor Day 2023

Business Name

ITCMAARS Progress & Impact

1.1 Mn Farmers, 1250 FPOs, 9 States

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Platform Agri Output
Agri Inputs
Market price dissemination and Crop stage wise input-kits basis
Real-time pest detection and
solution (Crop Doctor) scientific quality assaying farmer and farm profiling
Lean supply chain to connect Spraying Services using Drones
Intelligent nudge for contextual
farmers directly to factory and Soil testing based Nutrients
advisory (Crop Calendar)
Credit to FPOs and farmers
Farmgate sorting and pre-
Hyperlocal weather forecast
directly through Partner Banks
and alerts processing at FPOs
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| 175 |

Investor Day 2023

Value-Added Agri Products

Quick Walk-through of the ITCMAARS Super App

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| 176 |

Investor Day 2023

Value-Added Agri Products

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Benefits to Farmers Value to ITC
Productivity Improvement Cost-Quality Optimisation
Cost Reduction Traceability in Sourcing
Efficient Price Discovery New Platform Businesses
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| 177 |

Investor Day 2023

Value-Added Agri Products

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Hotels Business Anil Chadha, Divisional Chief Executive

| 178 |

Investor Day 2023

Hotels Business

ITC Hotels Group

India’s Pre-eminent Hospitality Chain

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131 Hotels | 80 Destinations | 12000 Rooms

Upper Upscale

Mid to Upscale

Boutique

Heritage

Luxury

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ITC GrandChola
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| 179 |
ITC Narmada
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Hotels that define the destinations

| 179 |

Investor Day 2023

Hotels Business

ITC HOTELS : India’s Pre-eminent Hospitality Chain

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ITC’s Hotel Groupis one of the Category Brands Keys %
leading providersofhospitalityin
ITC HOTELS
theluxury spacewith a LUXURY MEMENTOS 38%
substantial presencein the UPPER UPSCALE WELCOMHOTEL
23%
upscale,mid-marketandheritage BOUTIQUE STORII
segments MID SCALE FORTUNE 39%
HERITAGE WELCOMHERITAGE

| 180 |

Investor Day 2023

Hotels Business

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Brand Equity: One Unifying symbol across the Hotels business

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N A M A S T E

| 181 |

Investor Day 2023

Hotels Business

ITC Hotels

CONTINUED INVESTMENT TO ENHANCE BRAND EQUITY

Key Differentiators

  • Indigenous Experiences

  • Signature cuisines

  • Responsible Luxury

  • World Class Loyalty Programs – Marriott Bonvoy & Club ITC

ASSET RIGHT

  • Bouquet of brands catering to relevant need spaces

  • 22 Hotels opened in past 24 Months

  • Strong pipeline

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Pivot to Asset Right

DIGITAL FIRST CAPITAL EMPLOYER OF CHOICE PRODUCTIVITY Smart Revenue • Sweating existing assets • D & I amongst best in Management • Augment new revenue industry Customer Intimacy streams • Robust L&D programmes Productivity and • Extreme Cost and • Strong Talent Pool efficiency Margin focus ‒ Leverage ITC HMI, WGSHA (Manipal)

• Smart Revenue Management

  • Customer Intimacy

  • • Productivity and efficiency

| 182 |

Investor Day 2023

Hotels Business

| 183 |

Investor Day 2023

Hotels Business

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Globe’s finest Indian & India’s finest Global Cuisine

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| 184 |

Investor Day 2023

Hotels Business

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An exclusive restaurant with an opulent décor that brings you a fine collection of vegetarian dishes based on the ancient Indian system of seasonal cooking.

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Chennai, Kolkata, & Ahmedabad

| 185 |

Investor Day 2023

Hotels Business

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‘Yi’ means ‘to change’ and ‘Jing’ means ‘the classic’. The master chefs at Yi Jing expand on this culinary philosophy by reimagining and reinterpreting ancient recipes from across the diverse regions of China, with a special focus on Sichuan and . Hunan provinces

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Hyderabad, New Delhi, Ahmedabad & Mumbai

| 186 |

Investor Day 2023

Hotels Business

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A first-of-its-kind open kitchen that culminates in an exclusive blend of South Indian delicacies that are both traditional and progressive, and served in a sophisticated ambience.

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Chennai & Kolkata

Opening shortly- Mumbai & New Delhi

| 187 |

Investor Day 2023

Hotels Business

Sleep Expertise

Sleep like a baby

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The Sleep Food menu

Specially crafted by our Chefs with expertise of our Scientists at ITC LSTC , Bangalore.

Bed Ensemble

  • An extensive pillow menu to suit diverse needs

  • Quality linen

  • Mattress comfort

  • Black out curtains

Zero light penetration into the rooms

Shower pressure

Optimal pressure to soothe and relax the nerves

  • Decibel levels

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Rooms optimised to 35 db.

| 188 |

Investor Day 2023

Hotels Business

Responsible Competitiveness

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Following the Group’s Philosophy the Hotels business integrated ‘Sustainability’

& ‘Luxury’.

Thus was born ‘Responsible Luxury’

‘Luxury’ enriched by delivering it in a

manner. ‘Responsible’

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Investor Day 2023
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ITC GRAND CHOLA, CHENNAI
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Hotels Business
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Responsible Luxury

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ALL our Owned hotels are LEED Platinum Certified

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ITC Grand Chola
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Hotels Business

Responsible Luxury

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ITC Mughal, Agra & ITC Sonar, Kolkata are the 1[st] in the world to be LEED Zero Water Certified Hotels

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ITC SONAR, KOLKATA
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ITC MUGHAL, AGRA
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Hotels Business

Responsible Luxury

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THE WORLD’S FIRST 12 LEED ZERO CARBON HOTELS BELONG TO ITC’S HOTEL GROUP AWARDED BY U.S GREEN BUILDING COUNCIL

Responsible Luxury

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More than half of
electricity consumption is
through renewable sources
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Hotels Business

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Responsible Luxury

SINGLE USE PLASTIC Eliminating 2.5 Lakh Kg Annually

  • 15 Million plastic water bottles

  • 1.5 Million straws

  • 0.8 Million stirrers

  • Housekeeping & Room Plastic Amenities

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Sun yaAqua

In-house plants across ITC Hotels, Provide world standard, fresh, treated drinking water supplies in reusable glass bottles – travelling Zero Distance.

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Hotels Business

Responsible Luxury

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Emission(KgCO2e) ITC Hotels 57 Kg Per Room Night 80 Per Sqm (Current Level) Target – COP 21 65 Kg Per Room Night 129 Per Sqm (2030) Already surpassed 2030 GHG sectoral emission targets set COP 21 as per

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Hotels Business

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Asset Right: Poised For Robust Growth

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FR
Mementos, Ekaaya Udaipur
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Hospitality Industry in a Strong Upcycle

India - Supply and Demand CAGR

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Supply CAGR Demand CAGR 10.5%
7.1%
6.2%
5.5%
FY16 - FY23 FY24 - FY27
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Source: Horwath HTL

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Strong industry recovery

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Source: HVS Anarock

Growing societal aspirations

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Growing per Capita Income
2021 2031
2010
$2278 $5,242
$1,360
Growing Urbanization
2010 2021 2031
31% 35% 40%
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Source: Analyst reports

Low Room Supply Penetration

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Hotels Business

Hospitality Industry – Ample headroom for Growth

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Foreign Tourist Arrivals (FTA)

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79.4
10.9
71.7
9.0
50.9 49.8
6.2
30.7
28.5 27.8
22.7 22.3
11.2 1.5
6.2
2019 2021 2022 2023 E
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FTAs in 2022 (In mn)

FTAs in India (In mn)

Huge opportunity for growth in the Indian Tourism Industry

FTAs for 2023 are still below 85% of pre-pandemic level

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Hospitality Industry – Buoyant Domestic Demand

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Govt’s thrust on Infra Domestic Air Passen er Traffic Domestic Tourist visits g 1. Tourism in mission mode - Indian Tourism industry projected to reach USD 1 232 In crore Period : Jan to Oct trillion by 2047 12.6 In crore 173 2. UDAN (Ude Desh ka Aam Nagrik) – improved regional air 11.8 connectivity 68 3. Swadesh Darshan Scheme – to develop sustainable & responsible destinations Source: DGCA 2019 2023 2019 2021 2022 Source: MoT 4. Revival of 50 additional +6% over Pre-pandemic level 2023 visits estimated to airports. reach 2019 levels 5. Development of 50 Tourism destinations

6. National Tourism Policy in final stages

Investor Day 2023

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Hotels Business

Growth based on Asset Right Approach

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  • 20% of Inventory < 5 years old (Gestating):

  • Occ 56% Vs 72% in case of Gestated Hotels

✓ Significant headroom to drive RevPar Growth

Owned Capacity augmentation in early 2024: ✓ Welcomhotel Chennai – Renovated 90 Keys ✓ ITC Ratnadipa, Colombo - 352 Keys

  • Robust pipeline of Managed Hotels:

✓ 35 Hotels, 3200+ Keys

  • Scale up of F&B:

✓ 2 New restaurants opened, 3 in pipeline in FY24

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ITC Kohenur
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  • Selective Greenfield / Brownfield projects:

✓ Plans for ~ 300 rooms currently being explored

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Hotels Business

Managing Hotels: Our Right To Win

ITC Hotels Legacy ~ 5 Decades of Hospitality

Bouquet of Brands Across Segments

Food & Beverage Smart Revenue Supremacy Management

World Class Digital Infrastructure

Strong Talent Pool

Sustainability Leadership

Strong Loyalty & Distribution

Robust Processes & Brand Standards

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Welcomhotel by ITC Hotels, Jim Corbett

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Storii by ITC Hotels, Shanti Morada, Goa

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Hotels Business

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Growth Pipeline: 35 Hotels, 3200+ Keys

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1 Hotel 2 Hotels 6 Hotels 6 Hotels 18 Hotels 3 Hotels
352 Keys 287 Keys 738 Keys 213 Keys 1,532 Keys 111 Keys
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22 Opened Hotels in the past 24 months (Jan 2022 – Dec 2023)

Expected to open 25 Hotels in the next 24 months (Jan 2024 – Dec 2025)

Targeting to reach 200 hotels with 18000 keys over 5 years, with 2/3[rd] keys in the Managed Portfolio

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Keys
Luxury
20%
Upper
Midscale and
Midscale Upper Upscale
50% and Upscale
30%
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Hotels Business

Accelerating Growth in the Premium Segment

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Managed Hotels Portfolio mix (Upscale to Luxury)

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3.4 X
2.6 X
1.4 X
X
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Managed keys in the premium segment

  • In the next 5 years, the premium hotel keys would constitute 45% of the total managed portfolio, up from 30% today.

  • Premium = Upscale, Upper-upscale and Luxury

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Hotels Business

New Hotels in the Making

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Investor Day 2023

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New Hotels in the Making

Mementos, Jaipur

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New Hotels in the Making

WelcomHotel Belagavi

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Artistic impression
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STORII Sirmour

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Hotels Business

Relaunch post complete make over

WelcomHotel Chennai

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Hotels Business

Leveraging Power of Digital – Guest Experience

Best in Class Mobile App

  • •Industry Leading Features

  • •Single window for hotel services

State of the art Brand Website

  • •Contemporary design and technology

  • •Unified brand access drives conversion

Frictionless Guest Experience

  • •In-Room Automation*

  • •Seamlessly Integrated Online - Offline Journey

Advanced Distribution Platform

  • •Seamlessly Distributing Across All Global Channels

  • •Own GDS Code

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NextGen CRM

  • •Integrated Sales | Marketing | Service

  • •Personalized Marketing

Superior Loyalty Platform

  • •Instant Gratification

  • •Pan ITC Redemption Options

Progressive Cloud Application Stack

  • •Quick On-Boarding New Hotels | Reduced IT Infra Capex

  • •Standardization for Consistent Guest Experience

World-Class Marketing Command Centre

  • •Cutting Edge Social Media Tools & Analytics Platform

  • •Sixth Sense – Enabling Targeted Customer Engagement

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Investor Day 2023

Hotels Business

*Available in select hotels

Service Excellence

What gets measured, gets Focused

What gets focused, gets Improved

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What gets improved, gets Recognized

What gets recognized, gets Institutionalised

*** Source: Revinate**

Online Review Rating*

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4.8
4.77
4.74
4.69
4.68
4.62
ITC Hotels & Industry average
Welcomhotels
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Net Promoter Score (NPS)

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77
80
70
58
60
50
40
30
20
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ITC Hotels

Global Average

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Hotels Business

New Revenue Streams

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Sleeep Boutiques across 7 ITC Hotels* offering Luxury Sleep Merchandise

*ITC Maurya, ITC Maratha, ITC Grand Central, ITC Grand Chola , ITC Windsor, ITC Kohenur & ITC Royal Bengal

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Gorumet Couch across all ITC Hotels & Sheraton New Delhi, An exciting vertical born out of the Hard times of the Pandemic. Delivering High Quality Cuisine to homes via ITC App, Direct and E-com Channels. Gourmet

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ITC Club Prive across 6 ITC Hotels*, By-invite only program with bespoke experience.

*ITC Maurya, ITC Maratha, ITC Narmada, ITC Windsor, ITC Kohenur & ITC Royal Bengal

Hotels Business

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Investor Day 2023

Future Fit Talent Management

ITC HMI, Gurgaon

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Founded in 1976, the ITC Hospitality Management Institute (HMI) has transformed young leaders into world-class hoteliers.

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Welcomgroup Graduate School of Hotel Administration, Manipal

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Founded in 1987, Ranked among the best hospitality and Hotel Management Schools in the world for 202223 by CEOWORLD magazine.

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Hotels Business

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ITC MAURYA
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ITC MARATHA
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Robust Financial Performance

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ITC GARDENIA
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ITC GRAND BHARAT
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Fastest Growing Indian Hospitality Business

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Room Inventory Rapid scale up
Richer Mix
Owned keys Managed keys
12000+
12000
10000
8000 6471
6000
4472
4000
2322
5533
2000
2150
0
FY03 Current
EBITDA (in Rs cr.) CAGR: 15%
900
800 852
700
600
500
400
300 385
313
200
100
0 53
FY03 FY10 FY19 FY23
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Consolidated Segment financials

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Revenue (in Rs cr.) CAGR: 11%
3000
2500 2689
2000
1500 1747
1000
978
500
0 349
FY03 FY10 FY19 FY23
EBIT (in Rs cr.) CAGR: 17%
600
500 557
400
300
200 231
186
100
22
0
FY03 FY10 FY19 FY23
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Hotels Business

₹ in Cr

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Emerging Stronger Post Pandemic

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739 809
574
+29% 31% +63% 34%
28% 495
21%
Q4
FY’23
Revenue EBITDA % Revenue EBITDA %
Q3 FY20 Q3 FY23 Q4 FY20 Q4 FY23
625
675
33%
+52% +51% 31%
412 446
17%
20%
Q2
FY’24
Revenue EBITDA %
Revenue EBITDA %
Q2 FY20 Q2 FY24
Q1 FY20 Q1 FY24
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Q3
FY’23
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Q1
FY’24
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Consolidated
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Investor Day 2023

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Superior Competitive Performance Post Pandemic

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+24%
+18%
10497
9167
8472
7786
ITC Hotels Compset
2019-20 2022-23 2019-20 2022-23
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+31% +29%
7394
6660
5645
5149
ITC Hotels Compset
2019-20 2022-23 2019-20 2022-23
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ARR
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RevPAR
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Source: STR

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Hotels Business

ITC Hotels – Capital Efficiency

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ROCE %
16%
5%
4%
18-19 19-20 22-23
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* Gestated Hotels

  • Sweating Existing Assets

  • Drive higher RevPAR growth

  • Scale up of Management contracts

  • Selective Capacity addition/ acquisitions

  • Extreme Cost & Margin focus

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Standalone

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Hotels Business

Accelerating Path to Profitability

ITC Kohenur - 274 Rooms

  • Revenue leader in market within 2 years of Launch

  • EBITDA Positive – Year 1

  • PBT Positive – Year 2

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* Except Covid impacted period

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ITC Royal Bengal - 456 Rooms

  • Revenue leader in market within 2 years of Launch

  • EBITDA positive – Year 1

  • • PBT Positive – Year 2[*]

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ITC Narmada - 291 Rooms

  • ARR leader in market

  • EBITDA Positive - Year 1

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Hotels Business

Driving Margin Expansion

Productivity & Efficiency

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Payroll Cost Energy Cost
28% 7%
23%
6%
FY20 FY23
FY20 FY23
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Other Operating Cost Raw Material Cost % of F&B Revenue
32% 25%
22%
29%
FY20 FY23
FY20 FY23
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Standalone Cost as % Revenue from Operations

| 218 |

Investor Day 2023

Hotels Business

Awards & Accolades

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CONDÉ NAST TRAVELLER- THE GOLD LIST 2023

TRAVEL + LEISURE INDIA'S BEST AWARDS 2022

ITC Grand Chola, Chennai

  • Best Luxury Hotel Chain (Domestic) - ITC Hotels (For the sixth consecutive year)

  • Best New Hotel (Domestic) - ITC Narmada

  • Editor’s Choice award for the Best Hotel for Weddings

  • (Domestic) - ITC Grand Goa

ASIA’S TOP 100 RESTAURANTS 2023

Avartana, ITC Grand Chola and Bukhara, ITC Maurya voted in Asia’s 100 Best Restaurants.

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  • Best Hotel Loyalty Programme (Domestic) - Club ITC

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FREDDIE AWARDS 2022

CONDÉ NAST READERS TRAVEL AWARDS 2022

(Middle East & Asia / Oceania Region)

  • Favourite Indian Hotel for Food & Drink-ITC Maurya, New Delhi

  • Club ITC was recognised as the “Program of the Year”,

  • Favourite Restaurant in an Indian Hotel-Bukhara, ITC Maurya, New Delhi

  • “Best Elite Program”, “Best Promotion” and “Best Redemption Ability”

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Hotels Business

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Exclusive Food & Beverage Partner at the G20 Summit

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The Largest and the most exclusive catering in Indian Hospitality ever

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Hotels Business

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THANK YOU

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Hotels Business

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Food-Tech

Building digital-first fresh food brands & business

| 222 |

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Business NameFood-Tech Business

Trends shaping rapid growth of online food delivery

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Digital Adoption
Increase in internet and online buyer base
Fast-paced Lifestyle
35-40 B$
Higher ordering frequency
4-5x
CAGR
14-17
8-9 B$ 2022-25 – 22%
Food-Tech Ecosystem
Expanding reach within India
2025-30 – 19%
2022 2025 2030
Online Share 11-13% 15-17% 20-22%
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Source: e-conomy India 2023 Report by Google, Bain & Company and Temasek

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Investor Day 2023

Business NameFood-Tech Business

Fragmented Supply, QSR dominance in their Cuisine

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Dine-in Restaurants (~90%)
Revenue upside of 25-30% with delivery
Cloud Kitchens (~10%)
Products & Processes designed for delivery
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25%
Share of Cuisine
Share of Top 5 brands in the Cuisine
15%
10% 10% 10%
8% 75% 10% 15% 15%
North Indian Pizza & Burgers South Indian Biryani Chinese & Asian
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Dearth of chains in Indian cuisine with <3 outlets per brand on average today on aggregator platforms

Chef’s skill dependence, lack of standardization in North Indian cuisine limiting it’s scalability

| 224 |

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Business NameFood-Tech Business

Cloud Kitchens: Better scalability, unique challenges

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Scalability Drivers Unique Challenges
Delivery only, not on high-street Brand Awareness & Trust
Avenues to deliver experience
Lower footprint with high space optimization
[command a premium]
Multi-brand operations Quality & Consistency at scale
SOP driven processes with limited skill
No direct consumer touchpoint
deployment
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| 225 |

Investor Day 2023 Business NameFood-Tech Business

Cloud Kitchens: Better scalability, unique challenges

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Unique Challenges Key Success Enablers
Brand Awareness & Trust Trustworthy Brand
Avenues to deliver experience
Expertise for differentiation in product and
[command a premium] packaging
Quality & Consistency at scale Industrialization Capabilities
No direct consumer touchpoint Multi-touchpoint Model
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Investor Day 2023 Business NameFood-Tech Business

Rationale for ITC’s foray into Food-Tech

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----- Start of picture text -----


Culinary
Expertise

Large market,
Fit with ITC’s
poised for FMCG Food
Institutional
long-term Brands
Strengths
growth
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  • Curate high quality, differentiated products

  • Strong equity in Indian Cuisine

  • Established Brand Salience & Trust

  • Amenable to fresh food adjacencies

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Food
Science &
Manufacture
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  • Industrial RTE/Frozen Capabilities

  • Deep food science know-how

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Investor Day 2023

Business NameFood-Tech Business

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Synergy Flywheel: Creating ITC’s Right to Win

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Agri
Sourcing
Digital Packaging
Capability Design
Food Tech
Food Culinary
Science Expertise
FMCG
Food
Brands
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Brand Equity & Innovation Pipeline for FMCG Food Brands

Portfolio of packaging solutions for fresh food delivery

Digital-first approach for PMF testing and garnering consumer feedback for future FMCG products

| 228 |

Investor Day 2023

Business NameFood-Tech Business

Adopted Lean Startup Approach for testing PMF

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Date-driven Experimentation

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Pre-Launch
Opportunity Identification, Brand Concept
Launch
Visibility and promotions strategy
Post-Launch
Funnel, marketing ROI and growth strategy
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Authentic Taste, Gourmet
Master Chef Recipes
North Indian World of Bakery
Global formats,
adapted for Indian
Palate
Home-style Recipes,
Wholesome & Pure Veg
Comfort Indulgent
Occasional
Daily
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| 229 |

Investor Day 2023

Business NameFood-Tech Business

World of ITC’s Signature Creations

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Investor Day 2023 Business NameFood-Tech Business

Garnered High Consumer Love

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1 Mn+ orders successfully delivered

Top Rated on Swiggy (95[th] percentile)

Brand Rated Orders (#) Avg. Rating*
ITC Master Chef Creations ~34k 4.3+
Sunfeast Baked Creations ~16k 4.5+
Aashirvaad Soul Creations ~13k 4.3+
  • Swiggy average for all outlets, QSRs average ~4.1

Zomato Order, ITC Master Chef Creations

“I don't think 5 stars are sufficient for such a good quality food. It's been around 2 months since I came to Bengaluru but the first time when I felt that I ate something authentic. I could literally get the taste of all the ingredients in the food. I rate it 7 stars”

Swiggy Order, Sunfeast Baked Creations

“Authentic French croissant taste as we get from a local bakery in France ..”

I love the feeling when I have my first bite of garlicky bagel. I can't express it but everyone should try it... I love it”

Swiggy Order, ITC Master Chef Creations

Excellent service by both ITC Bellandur branch (Mr.Prakash) and by Swiggy customer care. We placed a bulk order last minute for a Team lunch, but they went above and beyond to ensure they deliver it in the shortest time. The packaging was very sophisticated and to the mark. Last but not the least, food was fresh and tasty...just loved everything!!!”

“Liked environment friendly packing with minimal use of plastic. I have a question, is there a way I can return the glass bottle!”

Swiggy Order, Aashirvaad Soul Creations

“Khichdi tasted just like home , loved it.”

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Business NameFood-Tech Business

Disciplined growth plan, aligned to principles of lean startup

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Multiple Drivers of Growth

Brand Building Digital-focused, hyperlocal [ Top of the funnel ]

Geographic Expansion Region by region [ Operational UE validation ]

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Portfolio Expansion Occasions, Cuisines & Brands [ Conversions ] Channel Expansion

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Physical touchpoints, D2C, ONDC [Multi-touchpoint model]

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OUR VISION

Satiate the diverse tastes of urban consumers with delicious, wholesome, and aspirational culinary creations at the convenience of their location.

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Business NameFood-Tech Business

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Enjoy Our Delicacies!

We hope to delight Mumbai soon..

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Business NameFood-Tech Business

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Sustainable Packaging Solutions

December 12, 2023

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Sustainable Packaging Drivers

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The Impact of Plastics

Global Production of Plastic (2022) 159 Mn Tons

Global Plastic Waste 68.5 Mn Tons

12 Countries contribute 52% India is one among them

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On July 28, 2023, the Earth saw its first Plastic Overshoot Day

Mismanagement of Plastic Waste in India ~ 7.3 Mn Ton

waste management capacity

www.plasteax.earth A platform for plastic environmental analytics, providing global leakage and waste management metrics

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Sustainable Packaging Drivers

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Multiple Levers of Impact

Regulations

  • Plastic Waste Management

  • • Single Use Plastic Ban

  • Extended Producer Responsibility

Societal Activism

  • Influencers

  • Activists demands on greater accountability

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Corporate Commitments

  • Voluntary disclosures & targets for plastic Packaging reduction

Brand Image

  • Share of wallet of the conscious consumer

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Addressing The Plastic Issue – Some Trends & Opportunity Size

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Complex
E.g. : Natural material like
bamboo, seaweed
BiodegradabilityBiodegradability ReductionReduction
Re-use/ Re-use/
Substrate Change ₹20,000
Alternative Refill
Crores
E.g. : Shifting to Paper
Materials
Compostability Recyclability Recyclability
Bio-based feedstock
E.g. : Polylactic Acid
(PLA) from Corn Starch
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Consume less

E.g. : Reduce thickness if feasible

Drive habit change E.g. : Carry your own pack for store refill

Switch to mono / recycled materials

E.g. : Same polymer in all layers / recycled content

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ITC’s Unique Position – Strength from Synergy

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DEPLOY
DEFINE
Solutions across various
FMCG business identifies the
segments FMCG opportunity / challenge
LSTC
PPB
DEVELOP
PSPD DESIGN

Paperboards & Packaging Scientists from Life
Businesses design
Sciences & Technology

Materials
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  • Scientists from Life Sciences & Technology Center

  • • Collaborations with ecosystem players

  • Coating Materials

  • • Coating Methods

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Platform 1: Range of Plastic Substitution Solutions

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Recyclable Boards Compostable Boards Barrier-Coated Boards Proprietary Coatings
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Platform1: Range of Coating Platforms & Formulations

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Technology

  • Investments in multiple coating technologies

Process

  • Proprietary process know how

  • Covert logo printability – Co-branding & Anti Counterfeiting

Formulations

  • Collaborations with international chemical manufacturers

  • tailor made barrier coatings

  • In-house formulation development through ITC R&D capabilities

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Platform 2 : Fusion Board to Replace Plastic

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  • First to market

  • Replaces plastic ‘foam’ board

  • Outstanding print reproduction

  • Fully Recyclable

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Moulded Fibre : Futuristic Packaging

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Moulded Fibre Products are made from renewable natural fibres such as wood / bamboo / bagasse or waste paper

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Platform 3 : State of the Art Moulded Fibre Facility

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Through a wholly owned Subsidiary
Investor Day 2023 Paperboards & Packaging Businesses
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Precision engineered Moulded Fibre Products

  • Designed to replace plastic packaging & fitments

  • Superior leak proof solutions for food containers

Advantages

  • Inhouse fibre expertise

  • Integrated Fibre Value Chain

  • Advanced technology – first in India

Manufacturing to commence from March 2024

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Thank You

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