Hinduja Global Solutions Limited — AGM Information 2021

Sep 23, 2021

FY 2020 -21

26th ANNUAL GENERAL MEETING

LEADING WITH RESILIENCE

Safe Harbour Statement

Certain statements in this presentation concerning our future growth prospects are forward-looking statements, which involve a number of risks and uncertainties that could cause actual results to differ materially from those in such forward-looking statements.

HGS At A Glance

Optimizing the Customer Experience… helping our Clients become More Competitive

Notes:

HGS Showed Its Resilience During The Pandemic

Early FY2021:

• Focus on enabling various infrastructure to sustain the experience for our clients, their customers, our employees and prospective employees
• o Shifted to Work@Home model
• o Creating customized business continuity and technology-enabled solutions for clients
• o Virtual mode for employee engagement
• o Supporting the community through remote employee volunteering

Second Half of FY2021:

• Focus on sustaining experience for all stakeholders through a hybrid delivery model, led by Work@Home
• o Drove holistic employee well-being
• o Programs/ policies to support employees and families during COVID second wave
• o Focus on improving productivity
• o Community interventions

What Our Clients Are Saying About Us

According to our clients, HGS is an experienced and trusted partner.

of customers have >10 years tenure 60% Flexible...

Easy to do business.

Performance Snapshot

Leading With Resilience - Continued Traction In Revenue Growth

Another strong year led by a robust performance in the UK Public Sector and the Healthcare verticals

Leading With Resilience - Strong Growth In EBITDA

Leading With Resilience – Exceptional PAT Performance

FY2021 PAT has been the highest-ever for HGS

Note:- FY 2018 numbers have been recast and presented on account of the merger of HGS International Services Private Limited with Hinduja Global Solutions Limited

Revenue By Delivery Location

FY '20-'21

Client Concentration and Channel Mix

HGS is a Socially Responsible Organisation

In India, a contribution of INR 4.81 Cr. was made during FY2021 through various NGO partners

In FY2021, over 13,500 employee volunteers contributed 50,000+ hours globally towards various social causes (environment, education, community development, skilling and COVID-19 care support, etc) and reached over 2,10,000 lives through their efforts

Way Forward

Great Start To FY2022

Q1 FY2022 has been another strong quarter for HGS

• Revenue up by 25.5% YoY to Rs. 1,550 Cr
• EBITDA @ Rs. 232 Cr, a growth of 59.2% YoY
• Net profit @ Rs. 117 Cr, a growth of 137.7% YoY

Unlocking significant value in the business – Deal announced on August 9, 2021

• Divestiture of Healthcare Services business vertical one of our 9 business verticals
• Transaction based on enterprise value of US\$ 1,200 million, subject to closing adjustments
• HGS will transfer all client contracts, employees and assets related to Healthcare Services business only
• Services to Healthcare clients delivered by the HGS Digital and HRO/ Payroll businesses will continue to be part of HGS' portfolio

What Next – Realign as HGS 2.0

Focus on growing our Digitally-Enabled CX capabilities

• A Modern Digital CX Strategy
• Operate at the Nexus
• Leverage the 3As Analytics, Automation, AI in a Cloud-first model
• Intelligently integrate people to design Experiences and deliver Insights
• Continuously optimize
• Make our clients more competitive

Strategically invest in future growth of our CES and Digital businesses – both organic and acquisitions, Drive strong double-digit growth in topline and margins (low to mid teens), Reduce debt and Explore some form of reward for shareholders