GENTRACK GROUP LIMITED — AGM Information 2022

Feb 23, 2022

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Gentrack Group 17 Hargreaves Street, St Marys Bay Auckland 1011, PO Box 3288, Auckland 1140, New Zealand Ph: +64 9 966 6090 Email: info@gentrack.com www.gentrack.com

24 February 2022

Annual Meeting of Shareholders Chair’s address and Presentation

Please find attached a copy of the Chair’s address and the presentation that will be delivered by the Chair and CEO at Gentrack Group Limited’s (NZX/ASX: GTK) virtual annual meeting of shareholders today at 9.30am NZT.

Gentrack will provide a link to the video recording from the annual meeting as soon as possible after the meeting.

ENDS

Contact details regarding this announcement:

Kerry Nickels – Company Secretary +64 9 966 6090

About Gentrack

Gentrack designs, builds and delivers the high-performing, cloud-first revenue and customer experience solutions found at the heart of leading utilities and airports around the world. Our customers lead in some of the most deregulated and innovative markets in the world; pioneering innovation, driving effective transformation in the management and delivery of two of our planet’s most precious resources; energy and water. More information: https://www.gentrack.com

Gentrack Group Ltd | ARBN 169 195 751

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Gentrack Group 17 Hargreaves Street, St Marys Bay Auckland 1011, PO Box 3288, Auckland 1140, New Zealand Ph: +64 9 966 6090 Email: info@gentrack.com www.gentrack.com

24 February 2022

Annual Meeting of Shareholders Chair’s address

The fiscal year 2021 for Gentrack was an exciting year of progress, with major restructuring completed and a return to growth in the Utilities business.

Veovo showed slight revenue decline but maintained its position as an essential supplier to the airport sector. It remained a net contributor to the Group, despite the pressures of the pandemic on the aviation industry.

The group’s revenue growth was driven by an 8.8% increase in Utilities to $89.0m from $81.8m in the previous year - with new customer wins and growth from existing customers offsetting previous years’ losses. Veovo revenues were down from $18.7m in FY20 to $16.7m due to continued impact of Covid on the aviation industry, but pleasingly annual recurring revenues (ARR) were up 7.7% as new customers moved into live operation.

Underlying Group EBITDA of $12.7m was up 5.0% on FY20, slightly ahead of the guidance issued earlier in the year. Costs were up 5.2% vs FY20 driven by increased investment in personnel development and training, with continued savings in nonpersonnel costs and the introduction of our Indian development center and associated cost base. The Group achieved strong net cash generation of $9.2m for the period resulting in net cash of $26.0m at 30 September 2021.

In Utilities, the energy industry is going through a rapid transformation to address the triple challenge of decarbonisation, decentralisation and digitalisation. At the same time, the water industry is modernizing to address better customer service and to introduce much needed operational efficiencies. Both energy and water are moving away from large, on- premise and inflexible systems to innovative, agile, cloud-based solutions, like Gentrack. This IT transformation is an essential step in the industry’s move into cloud technologies and the sustainable era.

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Gentrack Group Ltd | ARBN 169 195 751

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With this energy transition well underway, at our June 2021 Strategy Presentation we communicated our three strategic growth pillars for utilities – further developing our customer base, winning new logos and rolling out managed services. Gary will update you on progress on these in a little while.

At Veovo, we are still feeling the impact of the pandemic on the aviation industry but are starting to see signs of global recovery. Despite global restrictions we won 4 new logos, signed extended support contracts and upgrades and delivered 6 major projects across the globe. The transition of our customers to our Passenger Predictability SaaS platform has moved at pace and we will continue the investment in R&D in the next fiscal year to prepare us for the recovery of the market.

On the people front, we are committed to being a high performance, peoplecentric technology organisation. We have put this focus into action with higher reward and more training where required. Employee engagement is up and the organisation is moving at pace. Our commitment continues to focus on both investing in technology and people for both Utilities and Veovo.

I’d like to thank the great team of Gentrack people across the world for their dedication and innovation in a transformational year for the company.

For FY22 we are forecasting growth beyond FY21. This is despite the impact of the pandemic on the aviation industry and the recent unprecedented market conditions in the UK energy sector. Gary will also comment further on this.

At this meeting we are saying goodbye to our CFO James Spence. I’d like to thank James for all he has done at Gentrack- steadying the ship as interim CEO and ensuring the business manages cash really well, and is able to forecast its revenues reliably, stand out amongst his may achievements. We wish him well for the future. We are delighted to welcome our new CFO John Priggen here today.

In closing I’d like to thank shareholders for their continued support of the company during its transformation and to thank Gary and his leadership team and my Board colleagues for their commitment over the past year.

Thank you very much.

Andy Green Chair

ENDS

Gentrack Group Ltd | ARBN 169 195 751

Contact details regarding this announcement:

Kerry Nickels – Company Secretary +64 9 966 6090

About Gentrack

Gentrack designs, builds and delivers the high-performing, cloud-first revenue and customer experience solutions found at the heart of leading utilities and airports around the world. Our customers lead in some of the most deregulated and innovative markets in the world; pioneering innovation, driving effective transformation in the management and delivery of two of our planet’s most precious resources; energy and water. More information: https://www.gentrack.com

Gentrack Group Ltd | ARBN 169 195 751

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Gentrack Group Annual Shareholder Meeting 24 February 2022

© Gentrack 2022. All rights reserved.

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Voting Details

• To vote, you will need to click “Get Voting Card” within the online meeting platform. You will be asked to enter your Shareholder or Proxy Number to validate. Please then mark your voting card in the way you wish to vote by clicking “FOR”, “AGAINST” or "ABSTAIN" on the voting card. Once you have made your selection please click “Submit Vote” on the bottom of the card to lodge your vote.

• I would encourage you to send through your questions as soon as you can through the virtual meeting website. This will allow us to answer these questions at the appropriate time of the meeting. To ask a question, you will need to click “ask a question” within the online meeting platform, select the item of business, type in your questions and click submit.

Please refer to the virtual meeting online portal guide or use the help line on 0800 200 220 if you’re in New Zealand or +64 9 967 7751 if you’re outside New Zealand if you require assistance.

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The Gentrack Board

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Andy Green Darc Rasmussen Fiona Oliver
Chair Non-Executive Non-Executive
Director Director
Nick Luckock Stewart Sherriff
Gary Miles
Non-Executive Non-Executive
CEO
Director Director
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Proxy Voting

Proxies have been appointed for the purposes of this meeting in respect of approximately 63 million shares , representing over 63% of the total number of shares.

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Agenda
1 Chair’s Address
2 CEO’s Address
Formal business of the meeting which
3
includes the resolutions of the meeting
4 General Business
© Gentrack 2022. All rights reserved.
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Chair’s Address Andrew Green Chairman

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© Gentrack 2022. All rights reserved.

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CEO Commentary Gary Miles Chief Executive Officer

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2021 – A Year in Review

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Guidance	Revenue	EBITDA
*Feb 21	~$100.5m	~$5m
**May 21	$51.0m (HY Result)	$7.0m (HY Result)
*** Sep 21	~$105.0m	~$12.0m

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FY21 Financial Headlines

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up up up
89.0
5.2% 105.7 0.7% 8.8%
81.9
100.5 81.3 81.8
FY20 FY21 FY20 FY21 FY20 FY21
• EBITDA of $12.7m, up 5.0% from $12.1m in FY20.
• Net cash up $9.2m to $26.0m at 30th Sept 2021.
• Utilities Revenue up 8.8%:
• Strong NRR growth (up 68% to $18.3m) on
successful project deliveries, providing future up up
• ARR growth 5.0% 12.7 54.8% 26.0
Utilities ARR down 0.3% after absorbing ~$4m
customer revenue losses from prior periods
• Veovo (Airport Business) remains profitable
despite industry downturn:
• ARR is up by 7.7% 12.1 16.8
• Operating costs up 5.2% FY21 vs FY20 with
investment in people
• Nil capitalisation of R&D costs. FY20 FY21 FY20 FY21
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Progress Against Our 3 Utilities Growth Pillars

Strong base New logos Managed service Strategic and profitable customer Expand our footprint in water and Long term, recurring revenues relationships energy in existing markets Intimate customer relationships Growth through continuous delivery of Focus on winning Tier 1 utilities new innovations New customers Generally flat FY20 to Customers in Green high 7 $5.6m FY21 revenue position performance status new B2B billing retailer 72% 3 Revenue Cost per 5 New engagements secured new B2C billing retailer 1 per delivery delivery FTE FTE New engagements and pipeline new water billing retailer is up is down 1 will enable FY22 growth $

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© Gentrack 2021. All rights reserved.

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Progress on Cloud, Clean Technology delivering innovation and profitability for a sustainable era

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Gentrack Cloud for Utilities
Renewable Faster
generation switching
products
Time based
Customer
pricing & billing volume risk
management
Smart meter data
Billing, revenue &
management
Upgrades to Cloud Point of Sale debt management
Bill anything, multiplay,
solution forecasting
green(e.g. EV’s)
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Veovo Update

Signs of aviation industry recovery starting to show with passenger numbers up 220% vs 2020 and back to only 50% down on 2019.

9 17 4 New customers Major Projects delivered Customers on SaaS Cloud  London Gatwick  Perth  New York  All major Passenger Flow  3 North American customers  London Luton  Asia Pacific customers migrated to cloud  Extended support in Europe  Cincinnati  Mexico SaaS and APAC  First customer adoption of

• First customer adoption of new CI/CD

• Increasing investment in technology in FY22 as we believe in the segment

• Proven our technology in all airport tiers – sales focus will be on major aviation hubs going forward

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Gentrack Executive Team

Strong and Collaborative Leadership Team

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Gary Miles Zeev Berkowitz Fran Caldwell Lacey Montague
CEO COO CPO CSO
Barry Jones James Williamson John Priggen
CTO – Global Projects CEO – Veovo CFO
Mark Humphreys Allan Sampson Geoff Childs
Australia GM New Zealand GM UK & Europe GM
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Gentrack’s ESG Focus Areas

Community Innovation Net Zero Our Gentrack colleagues Our mission is to deliver the It’s important that we as a are embedded in their local technology needed to business take a stand communities. We’re putting move utilities into a towards a Net Zero future. in place schemes to ensure sustainable era. We're We’re setting carbon that we contribute to the working on technologies to reduction commitments to areas local to us and help utilities and consumers reduce our own carbon support the communities reduce the impacts they footprint. around us. have on the planet

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The Global Market Potential is Significant

300m meter points by 2025

The energy industry is modernising

The water industry is going digital 100m meter points by 2025

Airports will recover and invest airports 4.0

Gentrack has proven that, despite B2C UK SoLR headwinds, we are growing revenues and delivering complex transformation projects at scale. We are now looking beyond our core markets to extend on this growth. We are confident. Thank you for your continued support.

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Formal Business of Meeting

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© Gentrack 2022. All rights reserved.

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Voting on the resolutions

• To vote, you will need to click “Get Voting Card” within the online meeting platform. You will be asked to enter your Shareholder or Proxy Number to validate. Please then mark your voting card in the way you wish to vote by clicking “FOR”, “AGAINST” or "ABSTAIN" on the voting card. Once you have made your selection please click “Submit Vote” on the bottom of the card to lodge your vote.

• Voting will remain open until 5 minutes after the conclusion of the meeting.

• Results of the vote will be announced via the Stock Exchanges.

Please refer to the virtual meeting online portal guide or use the help line on 0800 200 220 if you’re in New Zealand or +64 9 967 7751 if you’re outside New Zealand if you require assistance.

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Resolution One

Appointment of auditors and authorisation to fix auditors’ remuneration

Results of Proxy Votes

Votes
For	62,656,241
Against	27,940
Discretionary	326,343

Please refer to the virtual meeting online portal guide or use the help line on 0800 200 220 if you’re in New Zealand or +64 9 967 7751 if you’re outside New Zealand if you require assistance.

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Resolution Two

Re-election of Fiona Oliver as Director

Results of Proxy Votes

Votes
For	52,302,142
Against	10,378,039
Discretionary	326,343

Please refer to the virtual meeting online portal guide or use the help line on 0800 200 220 if you’re in New Zealand or +64 9 967 7751 if you’re outside New Zealand if you require assistance.

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General Business - Questions

© Gentrack 2022. All rights reserved.

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Close of Meeting

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© Gentrack 2022. All rights reserved.