Firstsource Solutions Ltd. — Regulatory Filings 2022

Feb 9, 2022

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9[th] February 2022

To,

National Stock Exchange of India BSE Limited (stock code: 532809) Limited (stock code: “FSL”) Phiroze Jeejeebhoy Towers, Exchange Plaza, Dalal Street, Plot no. C/1, G Block, Mumbai - 400 001 Bandra-Kurla Complex, Bandra (East) Mumbai - 400 051

Dear Madam/ Sir,

Sub: Intimation to Shareholders holding Shares in Physical Mode.

Pursuant to Regulation 30 and Part A of Schedule III of SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015, please find enclosed herewith a copy of the letter being sent to the shareholders holding shares in physical mode in compliance with the SEBI Circular No. SEBI/MIRSD/MIRSD_RTAMB/P/CIR/2021/655 dated November 3, 2021.

The Company has informed the physical shareholders to furnish their PAN, KYC and nomination details to the Registrars and Transfer Agent of the Company i.e 3i Infotech Limited.

Kindly requested to take the above on record.

Thanking You,

For Firstsource Solutions Limited

Digitally signed by POOJA POOJA SURESH SURESH NAMBIAR NAMBIAR Date: 2022.02.09 12:15:57 +05'30'

Pooja Nambiar

Company Secretary & Compliance Officer

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Dear Security Holder,

Sub: Mandatory furnishing of PAN, KYC details and Nomination by holders of physical securities

Securities and Exchange Board of India (SEBI) has, vide Circular No. SEBI/HO/MIRSD/MIRSD_RTAMB/P/CIR/2021/655 dated November 3, 2021 , prescribed certain mandatory provisions with regards to furnishing of PAN, contact details (postal address, mobile number and E‐mail), bank details, nomination and signatures by holders of physical securities.

As per our records, you hold Firstsource Solutions Limited securities in physical mode.

Pursuant to the aforementioned SEBI Circular, you are requested to furnish valid PAN, KYC details and Nomination immediately to the Registrar and Share Transfer Agent (RTA) in the forms as detailed below or get all your securities dematerialized:

• ・ Form No. ISR‐1 ‐ Request for registering PAN, KYC details or changes / updation thereof

• ・ Form No. ISR‐3 ‐ Declaration Form for Opting‐Out of Nomination

• ・ Form No. SH‐13 ‐ Nomination Form

• ・ Form No. SH‐14 ‐ Cancellation or Variation of Nomination

You may also access and download aforesaid Forms through 3i Infotech website with the below mentioned links:

• a) Form No. ISR‐1:

https://www.3i‐infotech.com/wp‐content/uploads/2022/01/Form‐ISR‐1_p.pdf

• b) Form No. ISR‐3:

https://www.3i‐infotech.com/wp‐content/uploads/2022/01/Form‐ISR‐3_p.pdf

• c) Form No. SH‐13:

https://www.3i‐infotech.com/wp‐content/uploads/2022/01/Form‐No.‐SH‐13_p.pdf

• d) Form No. SH‐14:

https://www.3i‐infotech.com/wp‐content/uploads/2022/01/Form‐No.‐SH‐14_p.pdf

Pursuant to the aforesaid SEBI Circular, in the event any one of the said document / details are not available on or after April 1, 2023, you will not be able to deal in the securities in any manner nor receive any benefits such as dividend, interest or redemption payment.

Further, after December 31, 2025, the securities would be referred to the administering authority under the Benami Transactions (Prohibitions) Act, 1988 and/or Prevention of Money Laundering Act, 2002.

To avoid freezing of folio, you are also requested to ensure that your PAN is linked to Aadhaar by March 31, 2022 or such other date as may be specified by the Central Board of Direct Taxes.

Please provide the above documents / details to the RTA of the Firstsource Solutions Limited at the address mentioned below for updation of PAN, KYC details and nomination.

3i Infotech Limited (RTA) International Infotech Park, Tower # 5, 3rd Floor, Vashi Railway Station Complex, Vashi, Navi Mumbai 400 703, Maharashtra, India. Email ID: fsl@3i‐infotech.com Contact No: +91‐22‐7123 8000 Thanking you, Yours sincerely,

For Firstsource Solutions Limited

Company Secretary Encl: As Above THIS IS A COMPUTER GENERATED LETTER AND NEEDS NO SIGNATURE.

Form ISR – 1

• (see SEBI circular No. SEBI/HO/MIRSD/MIRSD_RTAMB/P/CIR/2021/655 dated November 03, 2021 on Common and Simplified Norms for processing investor’s service request by RTAs and norms for furnishing PAN, KYC details and Nomination)

REQUEST FOR REGISTERING PAN, KYC DETAILS OR CHANGES / UPDATION THEREOF

[For Securities (Shares / Debentures / Bonds, etc.) of listed companies held in physical form]

Date: ___ / /___

• A. I / We request you to Register / Change / Update the following (Tick  relevant box)

󠄀PAN	󠄀Postal Address
󠄀Bank details	󠄀E-mail address
󠄀Signature	󠄀Mobile number
󠄀Demat Account details

B. Security Details:

B. Security Details:
Name of the Issuer Company Name(s) of the Security holder(s) as per the Certificate(s) Number & Face value of securities		Folio No.:
	1. 2. 3.
Distinctive number of securities	From To

C. I / We are submitting documents as per Table below (tick as relevant, refer to the instructions):

		Document / Information / Details	Instruction / Remark
1	PAN of(all)the(joint)holder(s)
		PAN Whether it is Valid (linked to Aadhaar): Yes	󠄀󠄀󠄀󠄀󠄀󠄀󠄀󠄀󠄀󠄀 PAN shall be valid only if it is linked to Aadhaar by March 31, 2021* For Exemptions / Clarifications on PAN, please refer to Objection Memo inpage 4

		No
2		Demat Account Number	󠄀󠄀󠄀󠄀󠄀󠄀󠄀󠄀󠄀󠄀󠄀󠄀󠄀󠄀󠄀󠄀 Also provide Client Master List (CML) of your Demat Account, provided bythe DepositoryParticipant.
3		Proof of Address of the first holder	Provide any one of the documents, only if there is change in the address;  Client Master List (CML) of your Demat Account, provided by the Depository Participant  Valid Passport / Ration Card / Registered Lease or Sale Agreement of Residence / Driving License / Flat Maintenance bill.  Utility bills like Telephone Bill (only land line), Electricity bill or Gas bill - Not more than 3 months old.  Identity card / document with address, issued by any of the following: Central/State Government and its Departments, Statutory / Regulatory Authorities, Public Sector Undertakings, Scheduled Commercial Banks, Public Financial Institutions.  For FII / sub account, Power of Attorney given by FII / sub- account to the Custodians (which are duly notarized and / or apostilled or consularised) that gives the registered address should be taken.  Theproof of address in the name of the spouse
4		Bank details	Provide the copy of the bank statement with details of bank name, branch, account number and IFS Code or copy of cheque leaf. Alternatively, Bank details available in the CML will be updated in the folio.
5		E-mail address	_________ Alternatively the e-mail address available in the CML will be updated in the folio
6		Mobile	________ Alternatively the mobile number available in the CML will be updated in the folio
7		Specimen Signature	 Provide banker’s attestation of the signature of the holder(s) as per Form ISR – 2 in SEBI circular SEBI/HO/MIRSD/MIRSD_RTAMB/P/CIR/2021/655 dated November 03, 2021) and  Original cancelled cheque
8		Nomination**	 Providing Nomination: Please submit the duly filled up Nomination Form (SH-13)or‘Declaration to Opt out of Nomination’ as perForm ISR – 3, in SEBI circular SEBI/HO/MIRSD/MIRSD_RTAMB/P/CIR/2021/655 dated November 03, 2021  Change in Existing Nomination: Please useForm SH-14 inSEBI circular SEBI/HO/MIRSD/MIRSD_RTAMB/P/CIR/2021/655 dated November 03, 2021  Cancellation of Existing Nomination: Please useForm SH-14 andForm ISR – 3

• or any date as may be specified by the CBDT

** Nomination ( Form SH-13 or SH-14 ) / ‘Declaration to Opt-Out of nomination’ ( Form ISR – 3), has to furnished by the holder(s) separately for each listed company.

Mode of submission of documents to the RTA

Please use any one of the following mode;

1. In Person Verification ( IPV ): by producing the originals to the authorized person of the RTA, who will retain copy(ies) of the document(s)

2. In hard copy: by furnishing self-attested photocopy(ies) of the relevant document, with date

3. Through e-mail address already registered with the RTA, with e-sign of scanned copies of documents

4. Service portal of the RTA with e-sign with scanned copies of documents, if the RTA is providing such facility

Note

• It is mandatory for holders of physical securities in listed company to furnish PAN, full KYC details (address proof, bank details, e-mail address, mobile number) and Nomination (for all the eligible folios).

• Upon receipt or up-dation of bank details, the RTA automatically, pay electronically, all the moneys of / payments to the holder that were previous unclaimed / unsuccessful.

• RTA shall update the folio with PAN, KYC details and Nominee, within seven working days of its receipt. However, cancellation of nomination, shall take effect from the date on which this intimation is received by the company / RTA.

• RTA shall not insist on Affidavits or Attestation / Notarization or indemnity for registering / up-dating / changing PAN, KYC details and Nomination.

Authorization : I / We authorise you (RTA) to update the above PAN and KYC details in my / our folio (s) ___, __, in which I / We are the holder(s) (strike off what is not applicable).

Declaration: All the above facts stated are true and correct.

	Holder 1	Holder 2	Holder 3
Signature			
Name			
Fullpostal address	

PIN  󠄀󠄀󠄀󠄀󠄀

(Page 4 is for information to investors; print out of the same is not needed.)

Objection Memo that can be raised by the RTA

(only if the relevant document / details is / are not available in the folio or if there is a mismatch / discrepancy in the same or change thereof)

Note

RTAs shall raise all objections, if any / at all, in one instance only; the RTA shall not raise further objections on the same issue again and again, after the holder / claimant furnishes all the prescribed documents and details, unless there is any deficiency / discrepancy in the same.

No.	Item	Documents / Details to be provided to the RTA by the holder(s) / claimant(s)
1	PAN – Exceptions and Clarification	‘Exemptions/clarifications to PAN’, as provided in clause D to ‘Instructions/Check List for Filing KYC Forms’ in Annexure – 1 toSEBI circular No. MIRSD/SE/Cir-21/2011 dated October 05, 2011 on Uniform Know Your Client (KYC) Requirements for the Securities Market,shall also applicable for holder(s) / claimant(s) of securities held inphysical mode.
2	Minor mismatch in Signature - minor	The RTA shall intimate the holder at the existing address, seeking objection,if any,within 15 days
3	Major mismatch in Signature or its non- availability with the RTA	 Banker’s attestation of the signature of the holder(s) as perForm ISR – 2  Original cancelled cheque
4	Mismatch in Name	Furnish any one of the following documents, explaining the difference in names;  Unique Identification Number (UID) (Aadhaar)  Valid Passport  Driving license  PAN card with photograph  Identity card / document with applicant’s Photo, issued by any of the following: Central / State Government and its Departments, Statutory / Regulatory Authorities, Public Sector Undertakings, Scheduled Commercial Banks, Public Financial Institutions  Marriage certificate  Divorce decree
5	Present address of the holder is not matching with the address available in the folio	RTA shall issue intimation to both the old and new addresses. If the letters sent to either the old and or new addresses is / are undelivered or if there is an objection in response to this letter, then provide any one of the following;  any one of the documents in row 3 inTable C, reflecting the old address or  Counterfoil of dividend warrant received from the company or  Bank statement showing the credit of previous dividend received The above procedure will be applicable for request for change in address of the holder also

(Page 4 is for information to investors; print out of the same is not required)

Form ISR - 3

Declaration Form for Opting-out of Nomination

by holders of physical securities in Listed Companies

(see SEBI circular No. SEBI/HO/MIRSD/MIRSD_RTAMB/P/CIR/2021/655 dated November 03, 2021 on Common and Simplified Norms for processing investor’s service request by RTAs and norms for furnishing PAN, KYC details and Nomination)

[Under Section 72 r/w Section 24 (1) (a) of Companies Act, 2013 r/w Section 11(1) and 11B of SEBI Act, 1992 and Clause C in Schedule VII and Regulation 101 of SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015)]

Name of the Company :

Registered Address of the Company:

I / we ……………………… the holder(s) of the securities particulars of which are given hereunder, do not wish to nominate any person(s) in whom shall vest, all the rights in respect of such securities in the event of my /our death.

PARTICULARS OF THE SECURITIES (in respect of which nomination is being opted out)

Nature of Securities	Folio No.	No. of Securities	Certificate No.	Distinctive No.

I/ we understand the issues involved in non-appointment of nominee(s) and further are aware that in case of my / our death, my / our legal heir(s) / representative(s) are required to furnish the requisite documents / details, including, Will or documents issued by the Court like Decree or Succession Certificate or Letter of Administration / Probate of Will or any other document as may be prescribed by the competent authority, for claiming my / our aforesaid securities.

Name(s) and Address of Security holders(s) Signature(s) Sole / First Holder Name

Second Holder Name

Third Holder Name

Name and Address of Witness Signature

Form No. SH-13

Nomination Form

[Pursuant to section 72 of the Companies Act, 2013 and rule 19(1) of the Companies (Share Capital and Debentures) Rules 2014 ]

To

Name of the company:

Address of the company:

I/We …………………………………….. the holder(s) of the securities particulars of which are given hereunder wish to make nomination and do hereby nominate the following persons in whom shall vest, all the rights in respect of such securities in the event of my/our death.

• (1) PARTICULARS OF THE SECURITIES (in respect of which nomination is being made)

Nature of Folio No. No. of Certificate Distinctive securities securities No. No.

(2) PARTICULARS OF NOMINEE/S —

• (a) Name:

• (b) Date of Birth: (c) Father’s/Mother’s/Spouse’s name:

• (d) Occupation:

• (e) Nationality:

• (f) Address:

• (g) E-mail id:

• (h) Relationship with the security holder:

• (3) IN CASE NOMINEE IS A MINOR--

• (a) Date of birth:

• (b) Date of attaining majority

• (c) Name of guardian:

• (d) Address of guardian:

Name: Address: Name of the Security Holder (s) Signature Witness with name and address

Form No. SH-14

Cancellation or Variation of Nomination

[Pursuant to sub-section (3) of section 72 of the Companies Act, 2013 and rule 19(9) of the Companies (Share Capital and Debentures) Rules 2014 ]

Name of the company:

I/We hereby cancel the nomination(s) made by me/us in favor of……………..(name and address of the nominee) in respect of the below mentioned securities.

or

I/We hereby nominate the following person in place of …………………………. as nominee in respect of the below mentioned securities in whom shall vest all rights in respect of such securities in the event of my/our death.

• (1) PARTICULARS OF THE SECURITIES (in respect of which nomination is being cancelled / varied )

Nature of Folio No. No. of Certificate Distinctive securities securities No. No.

• (2) (a) PARTICULARS OF THE NEW NOMINEE:

i. Name: ii. Date of Birth: iii. Father’s/Mother’s/Spouse’s name: iv. Nationality: v. Address: vi. E-mail id:

vii. Relationship with the Security holder: (b) IN CASE NEW NOMINEE IS A MINOR-i. Date of Birth: ii. Date of attaining majority iii. Name of guardian: iv. Address of guardian: Signature Name of the Security Holder (s) Witness with name and address