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Firstsource Solutions Ltd. Investor Presentation 2026

Feb 3, 2026

61977_rns_2026-02-03_d896aee6-e718-4f92-8004-7152051dcd00.pdf

Investor Presentation

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3[rd] February 2026

To: National Stock Exchange of India BSE Limited (Scrip Code: Limited (Scrip Code: FSL) 532809) Exchange Plaza, Phiroze Jeejeebhoy Towers, Plot no. C/1, G Block, Dalal Street, Bandra-Kurla Complex Mumbai - 400 001 Bandra (East), Mumbai - 400 051

Sub: Earnings Presentation

We are enclosing herewith a copy of the Earnings presentation regarding conference call to be held on Tuesday, 3[rd] February 2026 at 5.00 p.m. IST with the analysts and investors, on the financial results of the Company for the quarter and nine months ended 31[st] December 2025.

You are kindly requested to take the same on record and oblige.

Thanking you,

For Firstsource Solutions Limited

POOJA Digitally signed SURESH by POOJA SURESH NAMBIAR NAMBIAR

Pooja Nambiar Company Secretary

Firstsource Solutions Ltd

1[st] Floor, Athena Towers, Mindspace Malad, Goregaon (W), Mumbai – 400 063 India Tel: +91 (22) 6666 0888 | Fax: +91 (22) 6666 0887 | Web: www.firstsource.com

(CIN: L64202MH2001PLC134147)

Earnings Presentation

Disclaimer

Certain statements in this presentation concerning our future growth prospects are forward-looking statements, which involve a number of risks and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to risks and uncertainties regarding fluctuations in earnings, our ability to manage growth, intense competition in BPS market including those factors which may affect our cost advantage, wage increases, our ability to attract and retain highly skilled professionals, time and cost overruns on client contracts, client concentration, our ability to manage ramp-ups and growth, our ability to manage our international operations, reduced demand in our key focus verticals, disruptions in telecom infrastructure and technology, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, performance of our subsidiaries, withdrawal of government fiscal incentives, political instability, legal restrictions on raising capital and acquiring companies outside India, unauthorized use of our intellectual property and general economic conditions affecting our industry. Firstsource may, from time to time, make additional written and oral forward-looking statements, including our reports to shareholders. The company does not undertake to update any forward-looking statements that may be made from time to time by or on behalf of the company.

2

About Us

Established in 2001 Public listing in 2007

Specialized BPS partner

Hyper-focused, domain-centric teams with cutting-edge tech, data, and analytics

200+ global clients[#] including Several Fortune 500, FTSE 100 and ASX200 companies

36,689* Firstsourcers

Across US, UK, India, Philippines, South Africa, Australia, Mexico, Romania, Trinidad & Turkey

Part of RP-Sanjiv Goenka Group Since 2012

Leader in chosen verticals

Banking & Financial Services, Healthcare, Communications, Media & Technology, Retail and Utilities

Deep partnerships with clients Average tenure of top 5 clients is over 21 years

Revenues of INR 79.8 Billion (US$944 Million) in FY25

  • For clients with trailing 12-months revenue over US$0.25m

*As on 31[st] December 2025

3

We are a part of RP-Sanjiv Goenka Group

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India’s first fully integrated utility company,
Group turnover of serving across
~US$5 Bn []
A transforming operations across
EBITDA of Asset base of
industries through its - delivering
~US$930 Mn [
] >US$8 Bn [] transformative, AI-powered solutions at speed and
scale
Over
1.2 Mn [
] Shareholders
A company and
Carbon Black player
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Too Yumm , a Innovating in the through new-age brands Naturali and Within Beauty

LSG is a premier IPL franchisee focused on

Eastern India’s definitive

One of India’s new-age and fastest growing

Conglomerates

Strong workforce of 55,000+ employees, belonging to different nationalities

An entertainment Company with having diverse portfolio of songs, films, TV serials, web series, artist management & live events.

India’s producer of rubber & South India’s cultivator of tea

Presence in 60+ countries

100+ offices worldwide

India’s organized retailer with varied assortments

Delivering —shaping conversations in business, culture, lifestyle and current affairs

*All figures are for FY25 or as on 31[st] March 2025

4

Our Verticals

BANKING & FINANCIAL SERVICES US$343m* 33%

14 of Top 20 Mortgage lenders & servicers in the US 7 of Top 10 Credit card issuers in the US 3 of Top 6 Retail banks in the UK

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HEALTHCARE
US$348m 33%
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12 of Top 15 Health plans in the US

300+ Health systems in the US

COMMUNICATION, MEDIA & TECHNOLOGY US$226m* 21%

1 of Top 2 Media companies in the UK 3 of Top 5 Telecom & media companies in the US

4 of Top 5 Consumer Tech companies in the US

DIVERSIFIED INDUSTRIES US$132m* 13%

2 of Top 5 Energy providers in the UK

2 of Top 10 Retailers in the UK

*US$ revenue and % revenue contribution on TTM basis

5

Our Leadership Team

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Ritesh Idnani
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MD & CEO
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Vivek Sharma

Scott Schrader

Dinesh Jain

Rajiv Malhotra

Matthew Barlow

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Chief Financial Officer Head – CMT, BFS Head – Europe, Middle East Head - Healthcare Payer Head - Healthcare Provider
and Emerging Geos & Africa
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Sohit Brahmawar
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Chief Operating Officer
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Arjun Mitra Ashish Chawla Sundara Sukavanam Hasit Trivedi Shamita Mukherjee
Head – Collections Head – CX and Consulting Head – Enterprise Chief Digital & AI Officer Chief Human Resources
Transformation Office Officer
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6

Q3FY26

Performance Summary | Q3FY26

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REVENUE

₹ 24,431 Million (US$ 274 Million)

YoY growth of 16.2% YoY constant currency growth of 10.6% QoQ constant currency growth of 4.6%

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PROFIT AFTER TAX

₹ 2,022 Million (Margin 8.3%)

YoY growth of 26.1% QoQ growth of 12.6% Reported PAT (including exceptional items): ₹ 1,203 million*

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EBIT
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₹ 2,915 Million (Margin 11.9%)

YoY growth of 24.9% YoY margin expansion of 80bps QoQ margin expansion of 40bps

EARNINGS PER SHARE (Diluted)

₹ 2.87 per share

Q2FY26 at ₹ 2.54 per share Q3FY25 at ₹ 2.27 per share Reported EPS (including exceptional items): ₹ 1.71*

*Exceptional items include one-time impact of new Labour Codes

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Performance Summary | 9MFY26

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REVENUE

₹ 69,729 Million (US$ 798 Million)

YoY growth of 19.8% YoY constant currency growth of 14.3%

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PROFIT AFTER TAX

₹ 5,510 Million (Margin 7.9%)

YoY growth of 27.0% Reported PAT (including exceptional items): INR 4,692 million*

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EBIT
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₹ 8,078 Million (Margin 11.6%)

YoY growth of 26.5% YoY margin expansion of 60bps

EARNINGS PER SHARE (Diluted)

₹ 7.81 per share

9MFY25 at ₹ 6.15 per share TTM at ₹ 10.09 per share Reported EPS (including exceptional items): ₹ 6.65*

*Exceptional items include one-time impact of new Labour Codes

9

Key Deal Wins | Q3FY26

  • A leading on-demand manufacturing marketplace in the US selected us to provide account servicing and customer experience services.

  • We gained additional business from one of the largest communications and media companies in the UK for customer onboarding and account services processes that are currently managed by in-house teams.

  • We were selected as a global operations outsourcing partner by a leading UK-based MVNO to support account servicing, billing, and customer enquiry management across multiple markets. This is a new logo for us.

  • In Australia, we won a large onshore customer experience engagement with a leading health insurer, focused on member services.

  • We expanded our relationship with a Fortune500 managed health care companies in the US, for member services and enhance claims processing using our proprietary digital intake platform.

  • A top-tier broking aggregator across Australia and New Zealand engaged us for customer support services.

  • We were selected by one of the leading global online fashion retailer, a new logo, for customer experience services.

  • A leading global product design and technology company, an existing client, selected us for account servicing and customer experience services.

  • We were selected by a leading fintech company in the US, a new logo, for customer experience services.

10

Employee Base | Q3FY26

  • Total headcount of 36,689 employees

  • QoQ net headcount increase of 692

  • YoY net headcount addition of 2,545

  • TTM employee attrition at 27.4%*

  • 48.1% of employees are women

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Total headcount
Q3FY25 Q4FY25 Q1FY26 Q2FY26 Q3FY26
36,689
34,144 34,651 34,495 35,997
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Firstsource is Great Place To Work[®] Certified[TM] for the second consecutive year in India and the Philippines

Firstsource recognized among the Top 25 India’s Best Workplaces for IT & IT-BPM 2025 by Great Place to Work[®]

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Attrition
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Q3FY25 Q4FY25 Q1FY26 Q2FY26 Q3FY26
27.4%
31.4% 29.8% 28.9% 28.0%
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  • *For employees in employment for more than 180 days and excludes Pastdue Credit

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Awards & Recognitions | Q3FY26

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Firstsource recognized as ‘Leader’ & ‘Star Performer’
in Banking Operations by Everest Group
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NelsonHall named Firstsource as ‘Leader’ in Banking
for GenAI and Process Automation
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NelsonHall named Firstsource a ‘Leader’ in CX Services Transformation

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Firstsource recognized as a Global Leader in Generative AI Services in ISG Provider Lens[®] 2025

Firstsource named Leader in ISG Provider Lens[®] 2025 Contact Center – Customer Experience Services

12

Awards & Recognitions | Q3FY26

Firstsource Tops Professional Services Sector in S&P Global Sustainable1 FY25 ESG and CSA score of 87

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Industry leading score on:

  • Privacy Protection

  • Information Security

  • Human Capital Management

  • Human Rights

  • Occupational Health & Safety

Scored high on:

  • Business Ethics

  • Risk & Crisis Management

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Our FY26 guidance

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14.5-15.5% Constant currency revenue growth Includes 1.5% contribution from acquisitions of Pastdue Credit Solutions and TeleMedik

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11.5-12.0% EBIT margin

14

Factsheet

Cons. IndAS financials | Profit & Loss Statement

In ₹ million FY24 Q1FY25 Q2FY25 Q3FY25 Q4FY25 FY25 Q1FY26 Q2FY26 Q3FY26 QoQ YoY
Income from services 63,325 17,839 19,326 20,879 21,678 79,721 22,209 23,147 24,674 6.6% 18.2%
Other operating income 37 72 (72) 145 (63) 82 (33) (25) (244) - -
Revenue from operations 63,362 17,911 19,254 21,024 21,615 79,803 22,177 23,122 24,431 5.7% 16.2%
Revenue from operations (US$m) $765 $215 $230 $249 $250 $944 $259 $265 $274 3.6% 10.2%
QoQ growth % - constant currency - 6.5% 6.9% 7.6% 2.1% - 1.6% 2.0% 4.6% - -
YoY growth % - constant currency 1.1% 14.8% 22.7% 27.7% 25.0% 22.6% 19.2% 13.8% 10.6% - -
Manpower expenses 39,093 11,268 12,104 13,070 13,515 49,958 13,207 13,618 14,312 5.1% 9.5%
Operating expenses 14,705 3,944 4,277* 4,777 4,771 17,769 5,499 5,744 6,093 6.1% 27.5%
EBITDA 9,564 2,699 2,873 3,177 3,328 12,076 3,471 3,760 4,027 7.1% 26.8%
EBITDA margin 15.1% 15.1% 14.9% 15.1% 15.4% 15.1% 15.7% 16.3% 16.5% 20bp 140bp
Depreciation & amortization 2,602 729 792 844 906 3,270 972 1,096 1,112 1.5% 31.8%
EBIT 6,962 1,970 2,081* 2,333 2,422 8,806 2,498 2,665 2,915 9.4% 24.9%
EBIT margin 11.0% 11.0% 10.8% 11.1% 11.2% 11.0% 11.3% 11.5% 11.9% 40bp 80bp
Finance cost 1,034 316 343 393 426 1,479 434 428 433 1.1% 10.0%
Other income, net 368 18 (27) (21) 21 (9) 68 (13) 36 - -
Exceptional items, net - - - 88 - 88 - 19 (1,001) - -
Profit before taxes 6,297 1,673 1,710 2,007 2,017 7,407 2,132 2,243 1,517# -32.4% -24.4%
Taxes and minority interest 1,150 320 328 404 410 1,462 439 448 313 -30.1% -22.3%
Profit after tax 5,147 1,353 1,382 1,603 1,607 5,945 1,693 1,795 1,203# -33.0% -24.9%
Net margin 8.1% 7.6% 7.2% 7.6% 7.4% 7.4% 7.6% 7.8% 4.9% -290bp -270bp
Diluted EPS (₹/share) 7.34 1.92 1.96 2.27 2.28 8.42 2.40 2.54 1.71# -32.7% -24.7%

*include one-time charges

Post exceptional items including one-time impact of new Labour Codes

16

Cons. IndAS financials | Balance Sheet

In ₹ million As on Mar 31, 2025 As on Dec 31, 2025
Assets
Non-current assets
Fixed assets 3,254 3,271
Right-of-use assets 9,126 8,824
Goodwill on consolidation 36,799 40,530
Other intangible assets 1,248 1,245
Intangible assets under development - 114
Investment in associates 0 0
Financial assets
Investments 115 302
Other financial assets 1,026 929
Deferred tax assets 2,735 3,143
Income tax assets, net 714 982
Other non-current assets 1,965 2,177
Total non-current assets 56,982 61,516
Current assets
Financial assets
Current investments 616 811
Trade receivables 16,860 18,432
Cash and cash equivalents 1,542 3,205
Other bank balances 128 70
Other financial assets 206 294
Other current assets 2,888 3,583
Total current assets 22,240 26,395
Total assets 79,222 87,911
In ₹ million As on Mar 31, 2025 As on Dec 31, 2025
Equity and liabilities
Shareholder's Funds
Equity share capital 6,970 6,970
Reserve and surplus 34,006 37,988
Non-controlling interest 4 4
Total equity 40,980 44,962
Non-current liabilities
Financial liabilities
Long-term borrowings 3,419 1,798
Lease liabilities 8,070 7,581
Other financial liabilities 580 1,364
Provisions 241 1,176
Deferred tax liabilities 1,645 1,809
Total non-current liabilities 13,955 13,727
Current liabilities
Financial liabilities
Short-term and other borrowings 11,908 13,874
Trade payables 3,976 4,679
Lease liabilities 2,296 2,412
Other financial liabilities 4,209 5,780
Other current liabilities 1,106 1,403
Provisions 643 831
Provision for tax, net 149 242
Total current liabilities 24,287 29,222
Total liabilities 79,222 87,911

17

Cons. IndAS financials | Cash Flow Statement

In ₹ million 9 Months ended Dec 31, 2024 9 Months ended Dec 31, 2025
Cash flow from operating activities
Netprofit before taxation and non-controllinginterest 5,389 5,892
Depreciation and amortization 2,364 3,180
Finance costs(for borrowings & lease liabilities) 1,053 1,294
Non-cash expense 597 712
Non-operatingitems (15) (46)
Exceptional items,net (88) 982
Workingcapital changes (3,475) (781)
Income taxespaid (889) (1,569)
Net cashgenerated from/(used in) operating activities(A) 4,936 9,665
Cash flow from investing activities
Capital expenditure,net (1,572) (916)
Interest income received 11 25
(Increase)/decrease in current investments (338) (152)
Investment in short-term fixed deposits - (4)
Acquisition of business (5,018) (2,201)
Purchase of non-current investment - (269)
Earmarked balances with banks 69 62
Payment of contingent consideration towards acquisition - (518)
Net cashgenerated from/(used in) investing activities(B) (6,849) (3,974)
Cash Flow from financing activities
Net change in borrowings 4,579 (669)
Net interestpaid (1,173) (1,294)
Payment of lease liabilities (1,175) (1,932)
Purchase of treasuryshares,net (150) (182)
Purchase of non controllinginterest in subsidiary (225) -
Net cashgenerated from/(used in) financing activities(C) 1,857 (4,077)
Net increase/(decrease) in cash and cash equivalents(A+B+C) (56) 1,614
Cash and cash equivalents at the beginningof theperiod 1,748 1,542
Foreign exchange(loss)/gain on translatingcash and cash equivalents 18 48
Closing cash and cash equivalents 1,710 3,205
Current investments 774 811
Cash and cash equivalents including investments 2,484 4,016

18

Operating Metrices | Q3FY26

Q3FY24 Q4FY24 Q1FY25 Q2FY25 Q3FY25 Q4FY25 Q1FY26 Q2FY26 Q3FY26
Revenue by
Vertical
Banking & Financial Services 38.3% 37.3% 36.4% 34.4% 32.4% 33.4% 32.5% 33.2% 31.7%
Healthcare 33.5% 32.9% 35.7% 36.3% 34.0% 33.8% 33.4% 33.5% 32.1%
Communications, Media & Tech 22.5% 23.6% 22.3% 21.3% 20.3% 21.0% 22.4% 21.7% 21.2%
Diverse Industries 5.7% 6.2% 5.6% 8.0% 13.3% 11.8% 11.7% 11.6% 15.0%
Revenue by
Geography
North America 65.4% 65.0% 68.2% 68.5% 66.3% 67.7% 68.7% 69.4% 67.2%
Europe, Middle East, and Africa 34.5% 34.9% 31.8% 31.4% 33.4% 31.5% 30.1% 29.4% 31.7%
Rest of World 0.1% 0.1% 0.0% 0.1% 0.3% 0.8% 1.2% 1.2% 1.1%
Revenue by
Delivery
Offshore & Nearshore 30.3% 31.4% 35.0% 35.8% 40.1% 37.8% 41.2% 41.6% 43.4%
Onshore 69.7% 68.6% 65.0% 64.2% 59.9% 62.2% 58.8% 58.4% 56.6%
Client Addition# New logos (added during the quarter) 10 9 10 13 13 7 17 10 9
Strategic logos (added during the quarter) 7 3 2 3 5 2 9 4 5
Client
Concentration
Top 5 clients_(share of total revenues)_ 35.8% 36.7% 34.6% 32.5% 29.0% 29.3% 29.6% 28.9% 28.1%
Top 10 clients_(share of total revenues)_ 52.0% 52.6% 51.5% 48.6% 43.4% 43.7% 42.6% 42.3% 40.7%
Client
Distribution#
US$ 1m+ clients_(nos.)_ 104 103 100 105 107 116 141 142 141
US$ 5m+ clients_(nos.)_ 25 25 25 26 28 30 38 39 41
US$ 10m+ clients_(nos.)_ 13 13 13 13 14 15 17 17 18
US$ 20m+ clients_(nos.)_ 8 8 9 11 10 10 11 9 9
US$ 50m+ clients_(nos.)_ 2 2 2 2 2 2 2 2 2
Revenue by
Currency
USD 64.9% 64.8% 67.9% 68.2% 64.9% 65.7% 67.9% 68.5% 66.1%
GBP 34.4% 34.4% 31.4% 30.9% 34.2% 32.7% 30.1% 29.2% 31.9%
Others 0.7% 0.8% 0.7% 0.9% 0.9% 1.6% 2.0% 2.3% 2.0%
Employee
Metrices
Total employees_(period-end)_ 25,947 27,940 29,231 32,898 34,144 34,651 34,495 35,997 36,689
Net addition 1,994 1,993 1,291 3,667 1,246 507 (156) 1,502 692
Attrition*(TTM) 37.7% 35.4% 31.8% 30.6% 31.4% 29.8% 28.9% 28.0% 27.4%
  • For employees in continuous employment for more than 180 days and excludes Pastdue Credit |[#] Excludes Pastdue Credit

19

Annexure

Financial performance snapshot | 9MFY26

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Revenue (in $ million)
18.5% 16.0% -5.7% 2.0% 23.3% 15.1%
17.9% 14.6% -1.1% 1.1% 22.6% 14.3%
FY20 FY21 FY22 FY23 FY24 FY25 9MFY26
YoY constant currency revenue growth YoY US$ revenue growth
944
795 750 765 798
685
578
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EBIT and Margin (%) (in ₹ million)
10,000 11.8% 12.0% 11.6%
9,000 10.8% 11.0% 11.0% 12.0%
8,000 9.4%
10.0%
7,000
6,000 8.0%
5,000
6.0%
4,000
3,000 4.0%
2,000
2.0%
1,000
- 0.0%
FY20 FY21 FY22 FY23 FY24 FY25 9MFY26
EBIT EBIT Margin (%)
8,806
8,078
7,105 6,962
5,979 5,633
4,437
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Revenue (in ₹ million)
23.9% 16.6% 1.7% 5.2% 25.9% 19.8%
FY20 FY21 FY22 FY23 FY24 FY25 9MFY26
YoY INR revenue growth
79,803
69,729
59,212 60,223 63,362
50,780
40,986
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PAT and Margin (%) (in ₹ million)
8,000
9.1% 10.0%
7,000 8.3% 8.5% 8.1% 7.9%
6,000 7.1% 7.4% 8.0%
5,000
6.0%
4,000
3,000 4.0%
2,000
2.0%
1,000
- 0.0%
FY20 FY21 FY22 FY23 FY24 FY25 9MFY26
PAT PAT Margin (%)
5,945
5,374 5,137 5,147 5,510
3,397 3,617
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*Before exceptional items including one-time impact of new Labour Codes

21

Key performance indicators | 9MFY26

Return on Equity (%)

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FY20 FY21 FY22 FY23 FY24 FY25 9MFY26
17.7%
16.3%
12.3% 12.9% 15.3% 13.9% 14.5%
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Cash Flow (in ₹ million)
FY20 FY21 FY22 FY23 FY24 FY25 9MFY26
Operating Cash Flow Free Cash Flow
9,756 9,665
8,749
8,060 7,950
7,036 7,436 7,011
6,307 6,441
5,590
4,775
4,104
3,158
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Return on Capital Employed (%)

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FY20 FY21 FY22 FY23 FY24 FY25 9MFY26
Debt Position (in ₹ million)
FY20 FY21 FY22 FY23 FY24 FY25 9MFY26
Long term Debt Short term Debt Net Debt
17.6% 17.6% 17.8%
15.4% 15.6%
13.4%
12.3%
11,908
13,874
7,364 13,169
11,656
8,406 6,876 8,049
5,199 8,083
6,526 6,159 6,001
28 846 3,903 2,733 1,394 3,419 1,798
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*Annualised; before exceptional items including one-time impact of new Labour Codes

22

Strategy refresh & impact Creating strong shareholder returns

Stock performance: Last 5 years^

NSE: FSL | BSE: 532809 | Reuters: FISO.BO| Bloomberg: FSOL:IN Market Capitalisation: US$2.4bn Average daily trading volume (TTM): US$7.2mn

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FSL;268%
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Total Shareholder Return^

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-6% Share price return
1 Year return
1% Dividend yield
3 Year return 196% 10%
5 Year return 268% 20%
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Shareholding Pattern
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Nifty50;86%
NiftyIT;54%
Feb-21 Aug-21 Feb-22 Aug-22 Feb-23 Aug-23 Feb-24 Aug-24 Feb-25 Aug-25 Feb-26
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Key institutional shareholders
HDFC Mutual Fund
Public & Others
12% Life Insurance Corporation
SBI Mutual Fund
Promoter Tata Mutual Fund
DII 54% Vanguard Group
25%
HSBC Mutual Fund
Blackrock
FII White Oak
9%
Abu Dhabi Investment Authority
Aditya Birla Sun Life Mutual Fund
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^Till 30[th] January 2026 *As on 31[st] December 2025

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Firstsource is a specialized global leader providing business process services and an RP-Sanjiv Goenka Group company. Spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries, we ‘make it happen’ for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, our inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO[TM] - our differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for our clients.

www.firstsource.com

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