Firstsource Solutions Ltd. — Investor Presentation 2025

Mar 28, 2025

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28[th] March 2025

To:

National Stock Exchange of India BSE Limited (Scrip Code: Limited (Scrip Code: FSL) 532809) Exchange Plaza, Phiroze Jeejeebhoy Towers, Plot no. C/1, G Block, Dalal Street, Bandra-Kurla Complex Mumbai - 400 001 Bandra (East), Mumbai - 400 051

Dear Madam/ Sir,

Sub: Investor Newsletter

Please find enclosed herewith a copy of Investor Newsletter for Q4FY2024-25.

This is for your information and record.

Thanking you,

For Firstsource Solutions Limited

POOJA SURESH Digitally signed by POOJA SURESH NAMBIAR NAMBIAR

Pooja Nambiar Company Secretary

Encl.: A/a

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ISSUE #01 | Q4FY25

THE SOURCE

A SUMMARY OF WHAT MADE NEWS AT FIRSTSOURCE IN THE LATEST QUARTER

Firstsource unveils UnBPOTM

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FEB 2025 | Firstsource announced its bold new direction, UnBPOTM , a transformative shift away from traditional outsourcing models. By prioritizing expertise, innovation, and outcome-driven solutions, Firstsource is redefining the industry and building a future-ready organization.

More on this topic: Ritesh’s LinkedIn post on UnBPOTM An In-depth review of the UnBPOTM disruption by Phil Ferst of HFS Research Ashish’s LinkedIn Live session with Everest Group on AI-driven CX NelsonHall blog on UnBPOTM

WHAT’S NEW

LAUNCH OF AGENTIC AI STUDIO

MAR 2025 | As part of Firstsource relAI, the transformative suite of AI-powered platforms, solutions, and services, the Agentic AI Studio revolutionizes human work by splitting it into specialized tasks executed by AI-driven agents.

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OPENING OF AI INNOVATION LAB IN MELBOURNE, AUSTRALIA

MAR 2025 | Firstsource opened its Australia and New Zealand (ANZ) Headquarters in Melbourne, Victoria, alongside the launch of a dedicated AI Innovation Lab and a delivery center.

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INTRODUCING FirstConscious

MAR 2025 | FirstConcious unites all the Environmental, Social and Governance initiatives at Firstsource under a single powerful banner to drive focus on the efforts towards the ‘NetZero by 2050’ pledge and SBTi emission targets.

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INAUGURAL CXO EVENT IN THE US

FEB 2025 | Firstsource held Emergence 2025, its inaugural CXO event, in Orlando, Florida. The two-day event had 80+ CXOs across clients and prospects in North America in attendance.

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2[ND] EDITION OF GLOBAL SALES MEET

FEB 2025 | Firstsource’s annual sales kickoff, SOAR 2025 , was held in the Orlando, Florida with over 150 leaders across sales, marketing, solutions and operations teams globally participating.

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FIRSTSOURCE RANKED 3[RD] IN S&P SUSTAINABILITY YEARBOOK 2025

FEB 2025 | Firstsource ranked among the Top5% of S&P Global CSA Scores, putting it in theTop3 among 116 cos. assessed. It was also recognized as an Industry Mover.

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SUCCESS STORIES

Firstsource helps car finance companies efficiently manage commission complaints READ MORE

Firstsource ‘Digital debt collection’ is emerging as an effective collection strategy READ MORE

Firstsource accelerates GenAI model training with 98% accuracy in 5 weeks READ MORE

Firstsource streamlines CX operations, driving 4x business growth for an alt-net provider READ MORE

Copyright © 2025 Firstsource Solutions Limited

THE SOURCE

FY25 - RECAP

ACQUISITION OF AccunAI

FEB 2025 | Firstsource announced acquisition of Jaipur-based AccunAI to strengthen AI development services, especially for its technology clients.

PARTNERSHIP WITH WEBID

DEC 2024 | Firstsource and WebID Group, a leading digital identification provider, announced a partnership to deliver future-ready Trust & Safety solutions.

INVESTMENTS IN BUILDING LLM FOR MORTGAGE INDUSTRY

OCT 2024 | Firstsource announced its investments in building a proprietary domain-centric large language model (LLM) specific to the mortgage process under the relAI suite.

PARTNERSHIP WITH MICROSOFT AZURE

SEP 2024 | Firstsource announced partnership with Microsoft to leverage Azure OpenAI for delivering digital transformation services to its global clients.

ACQUISITION OF ASCENSOS

SEP 2024 | Firstsource announced acquisition of Ascensos, a leading UK-headquartered customer experience outsourcing partner for retail and eCommerce businesses.

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ACQUISITION OF QBSS

MAY 2024 | Firstsource announced acquisition of India- based Quintessence Business Solutions & Services to expand its mid and back-office RCM capabilities.

LAUNCH OF relAI SUITE OF AI SOLUTIONS

JUL 2024 | Firstsource relAI delivers AI-driven solutions to accelerate digital transformation, bridging the technology gap and enhancing efficiency for businesses.

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INDUSTRY RECOGNITIONS

EVEREST GROUP MARKET LEADERIN HEALTHCARE PAYER BPAAS SOLUTIONS PEAK ASSESSMENT 2024 OCT 2024	MATRIX	HFS RESEARCH DISRUPTORIN HFS HORIZONS HCP SERVICE PROVIDERS, 2024 JUN 2024 READ MORE	HFS RESEARCH DISRUPTORIN HFS HORIZONS HCP SERVICE PROVIDERS, 2024 JUN 2024 READ MORE	HFS RESEARCH DISRUPTORIN HFS HORIZONS HCP SERVICE PROVIDERS, 2024 JUN 2024 READ MORE
READ MORE
EVEREST GROUP MAJOR CONTENDER & STAR PERFORMERIN RCM OPERATIONS PEAK MATRIX ASSESSMENT OCT 2024 READ MORE		ISG ISG INDEX ‘THE BOOMING 15’ COMPANIES WITH REVENUE DEC 2024 READ MORE		<US$1BN
EVEREST GROUP MARKET LEADERIN LENDING SERVICES OPERATIONS PEAK MATRIX ASSESSMENT 2024 SEP 2024 READ MORE		GREAT PLACE TO WORK® CERTIFIED IN INDIA, THE PHILIPPINES, THE UK, AND THE USA JUN 2024 READ MORE
AVASANT LEADERIN MORTGAGE BUSINESS PROCESS TRANSFORMATION 2024 RADARVIEW JAN 2025 READ MORE		DOW JONES SUSTAINABILITY INDEX RANKED IN THETOP 99TH PERCENTILE JAN 2025 READ MORE

Copyright © 2025 Firstsource Solutions Limited