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11[th] September 2023

To:

National Stock Exchange of India Limited (Scrip Code: FSL) Exchange Plaza, Plot no. C/1, G Block, Bandra-Kurla Complex Bandra (East), Mumbai - 400 051

BSE Limited (Scrip Code: 532809) Phiroze Jeejeebhoy Towers, Dalal Street, Mumbai - 400 001

Dear Madam/ Sir,

Sub: Intimation of Investors’ Presentation

Further to our letter dated 6[th] September, 2023, please find enclosed a copy of the presentation to be made by the Company at the Investors’ Conference to be held as per the schedule referred to in our said letter.

The above information is being submitted in terms of Regulation 30 of SEBI (Listing Obligations and Disclosure Requirements) Regulation, 2015.

This is for your information and record.

Thanking you,

For Firstsource Solutions Limited

POOJA SURESH Digitally signed by POOJA SURESH NAMBIAR NAMBIAR Date: 2023.09.11 19:01:18 +05'30' Pooja Nambiar Company Secretary

Encl: A/a

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RPSG Group & www.rpsg.in

Growing legacies

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1902 1844 1899 1863 2001
1990 2012
1989
1988
1986
1960
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2021 2017

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Legacy is about building the future by honouring the past. With a rich heritage, RPSG Group today is one of the most revered business conglomerates of India. The Group inspires trust and credibility through its value-driven business culture and thought leadership.

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Year of Acquisition

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Year of Incorporation

R P S G - G R O U P P R E S E N TA T I O N

RPSG group: Building a diversified conglomerate

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Group turnover of
~US$4.5 Bn []
Focus
on Value
EBITDA of
Strong Addition
Portfolio of ~US$700 Mn []
Consumer
Execution
and Growth Asset base of
Excellence
Oriented >US$6 Billion []
businesses
Over
Group Core
1 Million Shareholders []
Strengths
Focus on
Operational Financial
Excellence Discipline
One of India’s New-age Strong workforce of
Focus on People
and Performance 50,000
and fastest growing
oriented culture
employees, belonging to
conglomerates [#]
different nationalities [#]
Presence in 45+ countries [#] 100+ offices worldwide [#]
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As on FY23

R P S G - G R O U P P R E S E N T A T I O N

Anchored to core values

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Vision

To be a responsive conglomerate driven by sustainable growth, efficiency and innovation.

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Shashwat Goenka V C Agrawal Rajarshi Banerjee Debasish Banerjee Sector Head- Retail President Group Group Chief Managing Director & FMCG Human Resources Financial Officer (Distribution) We strive towards CESC Limited performance excellence, value-addition and strong bottom line orientation. I’m happy to say this focus has paid-off – in revenue growth, in profit growth and in Rabi Chowdhury Managing Director Kaushik Roy Managing Director Vikram Mehra Managing Director Ritesh Idani Managing Director valuations – all of which have (Generation) PCBL Limited Saregama India and CEO CESC Limited grown exponentially. Limited Firstsource Solutions Dr. Sanjiv Goenka Chairman RP-Sanjiv Goenka Group Rajeev Khandelwal Chief Executive Officer FMCG Business

CREDIBILITY

Instill trust, confidence and accountability with our actions

CUSTOMER FIRST

Keep customer at the core of every action

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HUMANENESS

SUSTAINABILITY

Be fair, respectful, Be equally responsible transparent and for people, planet, sensitive profits

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Core
Values
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AGILITY

Move ahead of time quickly

RISK-TAKING

Dare to go beyond

EXECUTION EXCELLENCE Strive to be the best in everything we do

R P S G - G R O U P P R E S E N T A T I O N

Group’s growth trajectory

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H in crore
Value Capital
FY23 36,901 6,106 39,997 Innovation
addition Allocation
Driving Single line
FY18 17,267 3,936 22,375 Cost focus
Efficiencies businesses
Setting up Scaling of Foray
FY13 13,449 1,863 4,427 leadership existing into new
team businesses businesses
Others
3.4X 4.4X 8.5X
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R P S G - G R O U P P R E S E N T A T I O N

*Market cap as on 31[st] Aug 2023

Our geographical presence

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11
17
1
3
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FSL (Data Centres) : US | UK | Philippines | Mexico | India

PCBL - Plant Locations : Mundra, Gujarat | Palej, Gujarat | Durgapur, West Bengal | Kochi (Kerala) Tiruvallur (Tamil Nadu)

CESC : Distribution- 6 Cities/Districts | Generation- 5 Thermal Power Plants | Solar- 1 Power Plant Nature’s Basket : 6 cities Spencer’s : 44 Cities Harrisons Malayalam: 20 estates (Kerala, Karnataka & Tamil Nadu)

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R P S G - G R O U P P R E S E N T A T I O N

Our journey through the decade

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• Launched personal care range – Naturali

2020
• Acquired DF for Malegaon

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range –
2012
• Acquired DF for • Acquired
Malegaon franchise
Quest , Eastern
Ventured into IT-enabled services 2013 India’s first RPSG Ventures • Acquired a • Acquired a African League
by acquiring luxury mall was - a VC fund for majority stake in majority stake in • Set up
Firstsource inaugurated consumer B2C Dr Vaidya’s, Mohun Bagan International
Solutions Ltd. largest online Athletic Club , School
start-ups
Ayurvedic brand Kolkata
2014
• Acquired Nature’s • FSL acquired 2022
2018 Basket - a retail PatientMatters ,
• Commissioned chain with diverse a healthcare
Haldia Energy gourmet offerings revenue cycle
(600 MW TPP) and Dhariwal • Acquired DF managementsolutions provider 2021
for Kota, 2019
Infrastructure
Bharatpur 2017 • FMCG foray with • Won the Lucknow
(600 MW TPP) and Bikaner
Too Yumm snack Franchise of IPL —
• Formed ATK in Rajasthan brand Lucknow Super Giants
with Atletico de
Madrid • Acquired • Launched Carvaan , • Raised growth capital
2016 Apricot a portable digital in PCBL and Saregama
Foods Ltd.
music player • Won distribution
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  - Acquired **Durban franchise** of South African League

  - Set up **RP Goenka International School**

Won distribution license in Chandigarh
Acquired IPL’s Pune Franchise- Rising Pune Supergiant
FSL acquired The StoneHill Group Inc. and American
Recovery Services Inc.

R P S G - G R O U P P R E S E N T A T I O N

ESG focus

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Green Building

Sustainability “Great Place to as one of the core Work” values for the group – CESC, ‘Be equally responsible Firstsource & for people, planets Spencer’s and profits’

17 Certified Buildings & 1.6 Mn Sq Ft of Sustainability Reports Operating Area – CESC and PCBL The RP-Sanjiv Goenka have been publishing Group has received the their Sustainability United States Green reports annually for a Building Council few years now Leadership Award for South-East Asia 2021 for its one-of-a-kind project

GHG emission reduction target Water Conservation PCBL- 15% Board Composition plans to reduce net All plants at PCBL adhere to ZLD have FSL 44% and & HML 50% comprehended in Firstsource FSL, PCBL, Saregama, Co2 emission by 2030 regulations. women workforce , the Gender-Equality 2022 Bloomberg Ventures, CESC Spencer's, RPSG - respectively CESC aims to By 2030 CESC Index (GEI) 50% Independent covet all power Directors reduce its GHG plants to be ZLD emissions and compliant Carbon Footprint by 2030

R P S G - G R O U P P R E S E N T A T I O N

Strategic priorities

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Sustainably growing our businesses (Organic and Inorganic mix)

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Transforming into R&D and Innovation led culture

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Enriching portfolio of businesses by increasing share of value-added product and services

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ESG Commitment

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Profitable Growth (Focus on ROCE as KPI)

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Shareholder Value Creation

R P S G - G R O U P P R E S E N T A T I O N

Numerous Legacies Continuous Growth

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Years
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THE WORLD’S NO.1 CELEBRITY MAGAZINE
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R P S G - G R O U P P R E S E N T A T I O N

Q1FY24

Disclaimer

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Certain statements in this presentation concerning our future growth prospects are forward-looking statements, which involve a number of risks, and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to risks and uncertainties regarding fluctuations in earnings, our ability to manage growth, intense competition in BPO services including those factors which may affect our cost advantage, wage increases, our ability to attract and retain highly skilled professionals, time and cost overruns on client contracts, client concentration, our ability to manage ramp-ups and growth, our ability to manage our international operations, reduced demand in our key focus verticals, disruptions in telecom infrastructure and technology, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, performance of our subsidiaries, withdrawal of government fiscal incentives, political instability, legal restrictions on raising capital and acquiring companies outside India, unauthorized use of our intellectual property and general economic conditions affecting our industry. Firstsource may, from time to time, make additional written and oral forward-looking statements, including our reports to shareholders. The company does not undertake to update any forward-looking statements that may be made from time to time by or on behalf of the company.

About Us

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Established in 2001

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Revenues of INR 60.2 Billion

(approximately $750 Million) in FY2023

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22,384 Firstsourcers

across US, UK, India, Philippines and Mexico As on 30[th] June 2023

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Leaders in chosen segments

across Banking & Financial Services, Healthcare, Communications, Media & Technology and Diversified Industries

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Domain driven BPM services company

leveraging a ‘Digital First, Digital Now’ approach to solve key customer problems

150+ global clients including

18 Fortune 500 companies and 3 FTSE 100 companies

Deep partnerships with clients

Average tenure of top 5 clients is over 18.6 years

Publicly Traded on Indian Stock Exchanges

NSE: FSL | BSE: 532809| Reuters: FISO.BO| Bloomberg: FSOL:IN

Part of RP-Sanjiv Goenka Group

Power Consumer & Retail Education & Infrastructure Combined Sports Revenues of $4.2 Billion Carbon Black in FY2023 Media & Entertainment IT-Enabled Services

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Financial Performance Snapshot

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(in $ million)
Revenue
FY19 FY20 FY21 FY22 FY23
$ 795
$ 750
$ 685
$ 548 $ 578
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Return on Capital Employed & Return on Equity

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FY19 FY20 FY21 FY22 FY23
RoCE RoE
17.6% 17.6% 17.7%
15.3%
14.1% 13.9% 12.3% 12.3% 12.9% 13.4%
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(in ₹ million)
Operating Margin (%) & Profit After Tax
₹8,000 12.0% 11.8% 12.0% 14.0%
₹7,000 10.8% 12.0%
₹6,000 9.4%
10.0%
₹5,000
8.0%
₹4,000
6.0%
₹3,000
4.0%
₹2,000
₹1,000 2.0%
₹0 0.0%
FY19 FY20 FY21 FY22 FY23
PAT Operating Margin%
₹5,374 ₹5,137
₹3,778 ₹3,397 ₹3,617
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(in ₹ million)
Cash Flow
FY19 FY20 FY21 Adj FY22 Adj FY23
Operating Cash Flow Free Cash Flow
₹8,921
₹7,225 ₹7,870 ₹7,141 ₹7,634 ₹7,119
₹4,000 ₹2,913 ₹4,104 ₹3,156
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Note: PAT for FY21 excluding for exceptional item will be $61 or 8.9% of revenue FY21 and FY22 OCF and FCF adjusted for advance received from customers

Revenue - Q1FY24

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Revenue split by Revenue split by Revenue split by
verticals geography service lines
Diverse RoW
4.8% 0.1% PAA
21.2%
CMT DECX
US
21.8% UK 51.8%
65.5%
36.4%
BFS
40.8%
Healthcare IBO
32.6% 27.0%
Banking & Financial Services (BFS) Healthcare United States (US) United Kingdom (UK) Digitally Empowered Customer Experience (DECX)
Communication, Media & Tech (CMT) Diverse Industries Rest of World (RoW) Intelligent Back Office (IBO) Platforms, Automation & Analytics (PAA)
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Note: Numbers have rounding off impact

Our Verticals

Banking & Financial

Services

Asset Finance
Credit Cards
Mortgages
Retail & SME Banking
FinTech

Communications, Media & Technology

Streaming Services
Cable TV, Broadband and Telephony
Consumer Tech
E-Commerce
Shared Economy

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Healthcare

Hospital Providers
Health Plans
Health Services
Med. Devices

Diversified Industries

Utilities
Government Entities

Banking & Financial Services

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Improving customer experience, driving digital transformation and delivering underlying process efficiencies

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Customer Service Voice | Chat | Chat bots | Text | Social

Digital Collections

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Factoring & Discounting

Dispute Management

Select Clients

Two of the top five retail banks in the UK
Six of the top Fifteen mortgage servicers in the US
Five of the top fifteen lenders in the US

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Complaints Handling & Remediation

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Default Management

Five of the top ten credit card issuers in the US

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Lead Management, Sales Conversion & Onboarding

Analytics and Business Intelligence

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Compliance and Risk Management Fraud Management

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Mortgage Processing Origination | Servicing | Title, Closing & Escrow

Healthcare Provider

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Simplifying financial experience for patients and healthcare providers

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Eligibility & Enrollment Services One Advantage Debt Collections Denial Management (analytics/resolution/ prevention) Medical Coverage Identification

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Receivables Management Intelligent Automated Eligibility & Enrollment Litigation Services Self-Pay Receivables Management

Select Clients

1000+ hospitals in the US

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Healthcare Plans and Healthcare Services

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Provide end-customers with services that meet their needs and offers an experience that redefines excellence within the healthcare industry

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Digital Mailroom Operations Claims Adjudication & Adjustments Member Enrolment, Premium Billing & Eligibility Services Provider Data Management

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Intelligent Data Capture Telehealth Tech Support Member & Provider Contact Centre Services Health Coach Services

Select Clients

Seven of the top ten health insurance/managed care companies in the US

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Communications, Media & Technology

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Ensuring a seamless digital experience for customers across all channels

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Onboarding

Tier 1 & Tier 2 Customer Support

Self-Service / Contact Avoidance

Complaints Handling and Remediation

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Inbound Sales and Outbound Sales

Retention and Loyalty

Customer Insights / Analytics

Revenue Generation

Select Clients

One of the top two broadcasting and media companies in the UK
Two of the top five telecom and broadcasting companies in the US

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Diversified Industries

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Ensuring a seamless digital experience for customers across all channels

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Meter 2 Cash Operations Inbound Sales and Outbound Sales & Service Level 1 & Level 2 Customer Support Retention & Loyalty

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Self-Services / Digital Deflection Customer Insights / Automation Complaints Handling Debt Management

Select Clients

1 of Top 3 Utility companies in the UK

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Corporate Management – Senior Leadership

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Dinesh Jain Chief Finance Officer

Prashanth Nandella Chief Operating Officer

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Ritesh Idnani

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Venkatgiri Vandali Head - Healthcare & Lifesciences

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Rajiv Malhotra Head - Europe

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Arjun Mitra

Head - Collections

MD & CEO

Sameer Ahluwalia

Head - BFS

Ashish Chawla

Head- IDEA, EdTech & Digital

Sundara Sukavanam

Chief Digital Officer

Aftab Javed

Chief Human Resources Officer

Select Recognition

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Everest Group has named Firstsource a Major Contender and Star Performer in Intelligent Process Automation (IPA) in its PEAK Matrix® Assessment 2023

Brandon Hall 2023 HCM Awards: Bronze for Best Advancement in crafting an exceptional Learning and Development strategy

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Everest Group has named Firstsource a Leader and Star Performer in Healthcare Payer Operations i n its PEAK Matrix® Assessment 2023

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Brandon Hall 2023 HCM Awards: Gold for Excellence in Leadership Development

Everest Group has named Firstsource a Major Contender in Revenue Cycle Management in its PEAK Matrix® Assessment 2023

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ESG at Firstsource

Environment

411%

Increase in renewable energy consumption (India operations)

24.39%

Renewable energy mix (India)

100%

Responsible disposal of electronic waste India Operations)

Social

47%

of the total workforce comprise of women

Recognized as a Level 3 Disability

Confident Leader in the UK

15,298

CSR – Hours of Volunteering

68.4 INR

Spent directly through our CSR projects

Governance

50%

of the Board consist of Independent Directors

10%

of the Independent Directors of the Board are Women

53.66%

Consist of Promoter shareholding

Zero

Political contributions

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Zero

Cases of Insider trading

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Zero

Fines and penalties related to unethical business practices*

*anti-competitive, anti- corruption, bribery standards, information security breaches or cyber security incidents

Total Shareholders Return

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FSL | 252%
Nifty IT | 97%
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Sep-19 Dec-19 Mar-20 Jun-20 Sep-20 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Mar-23 Jun-23 Sep-23
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Total Shareholders Return (including dividends) of 276% in past 4 years

FY24 business outlook

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2-5% constant currency revenue growth

11-12% operating margin

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Annexure

Financial Performance (Quarterly)

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In ₹ million	Q1 FY 2022	Q2 FY 2022	Q3 FY 2022	Q4 FY 2022	Q1 FY 2023	Q2 FY 2023	Q3 FY 2023	Q4 FY 2023	Q1 FY 2024
Income from services	14,780	14,182	14,456	15,239	14,524	14,735	15,033	15,566	15,267
Other operating Income	68	104	182	201	199	147	16	2	25
Revenue from operations	14,848	14,286	14,638	15,439	14,724	14,882	15,049	15,568	15,292
Revenue from operations (USD Mn)	$ 201	$ 193	$ 195	$ 206	$ 191	$ 187	$ 183	$ 190	$ 186
QoQ Growth % - Constant Currency	0.5%	(4.0%)	1.4%	5.2%	(5.1%)	0.2%	(0.9%)	2.5%	(3.0%)
YoY Growth % - Constant Currency	38.5%	18.5%	4.9%	3.1%	(2.7%)	1.8%	(0.3%)	(2.8%)	(1.6%)
Personnel Expense	10,219	9,728	9,676	9,845	9,597	9,527	9,861	9,690	9,237
Operating Expense	2,246	2,171	2,583	3,146	3,316	3,438	3,092	3,437	3,653
Operating EBITDA	2,383	2,388	2,379	2,448	1,810	1,917	2,097	2,441	2,402
Operating EBITDA %	16.1%	16.7%	16.3%	15.9%	12.3%	12.9%	13.9%	15.7%	15.7%
Depreciation / amortization	584	597	617	697	639	663	687	642	613
Operating Margin	1,800	1,791	1,762	1,751	1,171	1,254	1,409	1,799	1,789
Operating Margin %	12.1%	12.5%	12.0%	11.3%	8.0%	8.4%	9.4%	11.6%	11.7%
Other Income / (expense)	(10)	0	(5)	(15)	54	482	610	105	6
Interest Income / (expense), net	(136)	(148)	(143)	(177)	(177)	(187)	(183)	(185)	(243)
Profit Before Taxes	1,654	1,644	1,614	1,560	1,048	1,549	1,837	1,719	1,553
Profit Before Taxes	11.1%	11.5%	11.0%	10.1%	7.1%	10.4%	12.2%	11.0%	10.2%
Taxes and Minority Interest	309	293	259	236	197	255	257	306	293
Profit After Tax	1,345	1,350	1,355	1,324	851	1,294	1,579	1,413	1,260
Profit After Tax %	9.1%	9.5%	9.3%	8.6%	5.8%	8.7%	10.5%	9.1%	8.2%
Diluted EPS (₹ /Share)	1.91	1.96	1.92	1.88	1.21	1.84	2.25	2.02	1.80

Note: Numbers have rounding off impact

Other Income Q2FY23 to Q4FY23 includes changes in the fair value of the liabilities for purchase of non controlling interest

Financial Performance (Yearly)

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In ₹ million	FY 2017	FY 2018	FY 2019	FY 2020	FY2021	FY2022	FY2023
Income from services	34,569	34,315	37,867	40,502	50,327	58,657	59,859
Other operatingIncome	987	1,038	396	484	453	554	364
Revenue from operations	35,556	35,352	38,263	40,986	50,780	59,212	60,223
Revenue from operations(USD Mn)	$ 530	$ 548	$ 548	$ 578	$ 685	$ 795	$ 750
YoY Growth % - Constant Currency	12.9%	2.8%	2.0%	6.6%	17.9%	14.6%	(1.1%)
Personnel Expense	23,834	23,955	25,573	27,735	34,672	39,468	38,675
OperatingExpense	7,342	6,809	7,336	6,962	8,065	10,145	13,283
OperatingEBITDA	4,380	4,589	5,355	6,289	8,042	9,599	8,265
Operating EBITDA %	12.3%	13.0%	14.0%	15.3%	15.8%	16.2%	13.7%
Depreciation / amortization	590	659	744	1,852	2064	2,494	2,632
Operating Margin	3,790	3,930	4,610	4,437	5,979	7,105	5,633
Operating Margin %	10.7%	11.1%	12.0%	10.8%	11.8%	12.0%	9.4%
Other Income /(expense)	(21)	(11)	(26)	17	(13)	(30)	1,251#
Interest Income /(expense), net	(400)	(338)	(225)	(512)	(496)	(604)	(732)
Profit Before Taxes and exceptional item	3,369	3,580	4,359	3,942	5,469	6,471	6,152
Profit Before Taxes and exceptional item %	9.5%	10.1%	11.4%	9.6%	10.8%	10.9%	10.2%
Exceptional Item	-	-	-	-	(1,151)	-	-
Profit Before Taxes	3,369	3,580	4,359	3,942	4,318	6,471	6,152
Profit Before Taxes %	9.5%	10.1%	11.4%	9.6%	8.5%	10.9%	10.2%
Taxes and MinorityInterest	569	315	581	545	702	1,097	1,015
Profit After Tax	2,800	3,265	3,778	3,397	3,617*	5,374	5,137
Profit After Tax %	7.9%	9.2%	9.9%	8.3%	7.1%	9.1%	8.5%
Diluted EPS(₹ /Share)	4.08	4.73	5.45	4.89	5.13	7.62	7.32

Note: Numbers have rounding off impact

For FY2021, PAT excluding the exceptional charge is INR 4,499 Mn or 8.9%

For FY23, Other Income includes ₹ 387 Mn and ₹ 955 Mn on account of changes in the fair value of the liabilities for purchase of non-controlling interest and contingent considerations, respectively.

Balance Sheet and Cash Flow Statement

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In ₹ million	As at 30-Jun-23	As at 31-Mar-23
Equity And Liabilities
Share Capital	6,970	6,970
Reserves & Surplus	28,084	26,699
Non- Controlling Interest	4	4
Borrowings	9,340	8,270
Other Non - Current Liabilities	5,997	5,982
Current liabilities	8,728	8,720
Total	*59,122*	*56,644*
Assets
Goodwill on Consolidation	29,406	29,450
Fixed Assets (includes Right-of-use assets)	7,684	7,747
Cash and Cash Equivalents	997	1,515
Current Investments	1,210	596
Trade Receivables (Billed + Unbilled)	11,375	10,385
Non - Current Assets	6,593	5,365
Current Assets	1,857	1,587
Total	*59,122*	*56,644*

In ₹ million	Quarter ended 30-Jun-23
Cash Flow from Operating Activities
Net profit before taxation and non controlling interest	1,552
Depreciation and amortization	613
Finance costs (For borrowing & lease liabilities)	254
Adjustment: Non-Cash Expense / (Other Income)	(116)
Add: WorkingCapital Changes	(1,318)
Contract Acquisition Cost Paid	(514)
Less: Income Taxes Paid	(90)
*Net cashgeneratedfrom / (used in) Operating Activities (A)*	*380*
Cash Flow from Investing Activities
Capital Expenditure, net	(151)
Interest income received	0
(Increase)/Decrease in current investments	(604)
Earmarked balances with banks	7
*Net cashgeneratedfrom / (used in) Investing Activities (B)*	*(748)*
Cash Flow from Financing Activities
Net Change in Borrowings	1,070
Net Interest Paid	(305)
Payment of Lease Liabilities	(349)
Purchase of TreasuryShares, net	17
Purchase of non controllinginterest in subsidiary	(583)
*Net cashgeneratedfrom /(used in) Financing Activities(C)*	*(150)*
Net increase/(decrease) in Cash and Cash Equivalents(A+B+C)	(518)
Cash and cash equivalents at the beginningof theperiod	1,515
Foreign exchange (loss) /gain on translatingCash and cash equivalents	(1)
*Closing Cash and Cash Equivalents*	*997*
Current Investments	1,210
Cash and Cash Equivalents including Investments	2,207

Note: Numbers have rounding off impact

Operating Metrics

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	Particulars	Q1 FY 2022	Q2 FY 2022	Q3 FY 2022	Q4 FY 2022	Q1 FY2023	Q2 FY2023	Q3 FY2023	Q4 FY2023	Q1 FY2024
Revenue by Vertical	Banking & Financial Services	51.7%	48.9%	48.3%	49.0%	46.3%	43.4%	41.8%	40.3%	40.8%
	Healthcare	26.7%	29.6%	30.3%	30.3%	32.1%	34.5%	34.2%	33.2%	32.6%
	Communications Media & Tech	19.6%	19.5%	19.6%	19.0%	20.2%	20.2%	21.6%	22.3%	21.8%
	Diverse Industries	2.0%	2.0%	1.8%	1.7%	1.4%	1.9%	2.4%	4.2%	4.8%
Revenue by Service Lines	Digitally Empowered Customer Experience	46.3%	46.8%	45.9%	44.4%	46.6%	47.7%	50.4%	52.6%	51.8%
	Intelligent Back Office	47.6%	45.6%	44.0%	36.5%	32.7%	30.9%	29.2%	27.0%	27.0%
	Platforms, Automation & Analytics	6.1%	7.6%	10.1%	19.1%	20.7%	21.4%	20.4%	20.4%	21.2%
Revenue by Geography	US	67.6%	68.4%	69.8%	70.7%	68.4%	67.2%	64.9%	63.3%	63.5%
	UK	31.1%	30.1%	28.5%	27.5%	30.1%	31.3%	34.1%	36.3%	36.4%
	Rest of World	1.3%	1.5%	1.7%	1.8%	1.5%	1.5%	1.0%	0.4%	0.1%
Revenue by Delivery	Offshore	29.3%	31.0%	30.8%	27.0%	27.4%	25.9%	25.1%	24.6%	25.6%
	Onshore	70.7%	69.0%	69.2%	73.0%	72.6%	74.1%	74.9%	75.4%	74.4%
Top Clients Revenue	Top client %	16.3%	15.8%	15.2%	14.8%	15.2%	14.9%	15.8%	15.4%	14.6%
	Top 5 client %	42.0%	41.2%	37.6%	35.9%	36.4%	36.6%	38.5%	37.4%	37.2%
Other Metrices	Total employees (end of period)	27,916	27,835	27,398	26,557	25,234	23,932	23,627	23,018	22,384
	• Employees in India	16,677	16,976	16,826	16,045	14,769	13,431	12,489	12,395	12,457
	• Employees outside India	11,239	10,859	10,572	10,512	10,465	10,501	11,138	10,623	9,927
	Net Addition	(88)	(81)	(437)	(841)	(1,323)	(1,302)	(305)	(609)	(634)
	Offshore Attrition (180 days+)	29.2%	36.2%	45.2%	45.9%	43.8%	45.7%	44.4%	42.3%	39.1%
	Onshore Attrition (180 days+)	54.8%	68.8%	59.5%	50.2%	56.9%	52.0%	47.2%	44.9%	45.3%

Note: Attrition data for Onshore and Offshore till FY2022 was depicted on a quarterly annualized basis. Effective Q1FY23 is depicted on a Trailing Twelve Months (TTM) basis | Numbers have rounding off impact

Forex Hedges

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Outstanding FX hedges at $74.5 million for USD and £162.8 million for GBP

	GBP-INR	GBP-INR	USD-INR	USD-INR
Period	Hedged (Mn)	Average Rate	Hedged (Mn)	Average Rate
0-12 Months	£59.9	₹ 103.5 /£	$ 72.5	₹ 84.1 /$
12-24 Months	£56.5	₹ 106.7 /£	$ 2.0	₹ 84.3 /$
More than 24 Months	£46.4	₹ 111.6 /£

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THANK YOU
www.firstsource.com
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AI assistant

Firstsource Solutions Ltd. — Investor Presentation 2023

61977_rns_2023-09-11_5f06eac1-be64-4186-aad2-2721d02561a1.pdf

Sub: Intimation of Investors’ Presentation

For Firstsource Solutions Limited

Growing legacies

RPSG group: Building a diversified conglomerate

Anchored to core values

Vision

CREDIBILITY

CUSTOMER FIRST

HUMANENESS

SUSTAINABILITY

AGILITY

RISK-TAKING

Group’s growth trajectory

Our geographical presence

Our journey through the decade

ESG focus

Green Building

Strategic priorities

Numerous Legacies Continuous Growth

Disclaimer

About Us

Revenues of INR 60.2 Billion

22,384 Firstsourcers

Leaders in chosen segments

Domain driven BPM services company

150+ global clients including

Deep partnerships with clients

Publicly Traded on Indian Stock Exchanges

Part of RP-Sanjiv Goenka Group

Financial Performance Snapshot

Return on Capital Employed & Return on Equity

Revenue - Q1FY24

Our Verticals

Banking & Financial

Services

Healthcare

Diversified Industries

Banking & Financial Services

Improving customer experience, driving digital transformation and delivering underlying process efficiencies

Select Clients

Healthcare Provider

Simplifying financial experience for patients and healthcare providers

Select Clients

Healthcare Plans and Healthcare Services

Select Clients

Communications, Media & Technology

Ensuring a seamless digital experience for customers across all channels

Select Clients

Diversified Industries

Ensuring a seamless digital experience for customers across all channels

Select Clients

Corporate Management – Senior Leadership

Ritesh Idnani

Ashish Chawla

Select Recognition

ESG at Firstsource

Environment

411%

24.39%

100%

Social

47%

15,298

68.4 INR

Governance

50%

10%

53.66%

Zero

Zero

Zero

Total Shareholders Return

FY24 business outlook

Annexure

Financial Performance (Quarterly)

Financial Performance (Yearly)

For FY23, Other Income includes ₹ 387 Mn and ₹ 955 Mn on account of changes in the fair value of the liabilities for purchase of non-controlling interest and contingent considerations, respectively.

Firstsource Solutions Ltd. Investor Presentation 2023