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Firstsource Solutions Ltd. — Investor Presentation 2022
Nov 2, 2022
61977_rns_2022-11-02_a8e56d99-1017-43eb-9c69-c6d0f65c3681.pdf
Investor Presentation
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2[nd] November 2022
To:
National Stock Exchange of BSE Limited (Scrip Code: India Limited (Scrip Code: FSL) 532809) Exchange Plaza, Phiroze Jeejeebhoy Towers, Plot no. C/1, G Block, Dalal Street, Bandra-Kurla Complex Mumbai - 400 001 Bandra (East), Mumbai - 400 051
Dear Madam/ Sir,
Sub: Intimation of Analyst/ Institutional Investor Call
We are enclosing herewith a copy of the presentation regarding conference call to be held on Wednesday, 2[nd] November, 2022 at 19.30 Hours IST with the analysts and investors, on the financial results of the Company for the quarter and half year ended 30[th] September 2022.
This is for your information and record.
Thanking you,
For Firstsource Solutions Limited
POOJA SURESH Digitally signed by POOJA SURESH NAMBIAR NAMBIAR Date: 2022.11.02 16:13:22 +05'30' Pooja Nambiar Company Secretary
Encl.: A/a
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1
Q2 FY2023 Earnings Update
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© FIRSTSOURCE 2020 | CONFIDENTIAL I 2 November 2022
Disclaimer
Certain statements in this presentation concerning our future growth prospects are forwardlooking statements, which involve a number of risks, and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to risks and uncertainties regarding fluctuations in earnings, our ability to manage growth, intense competition in BPO services including those factors which may affect our cost advantage, wage increases, our ability to attract and retain highly skilled professionals, time and cost overruns on client contracts, client concentration, our ability to manage ramp-ups and growth, our ability to manage our international operations, reduced demand in our key focus verticals, disruptions in telecom infrastructure and technology, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, performance of our subsidiaries, withdrawal of government fiscal incentives, political instability, legal restrictions on raising capital and acquiring companies outside India, unauthorized use of our intellectual property and general economic conditions affecting our industry. Firstsource may, from time to time, make additional written and oral forward-looking statements, including our reports to shareholders. The company does not undertake to update any forward-looking statements that may be made from time to time by or on behalf of the company.
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© FIRSTSOURCE 2021 | 2 November 2022
Summary of Performance for the Quarter ended September 30, 2022
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REVENUES OPERATING MARGIN
₹ 14,882 Million ₹ 1,254 Million
(US$ 187 Million) (Margin 8.4%)
YoY growth of 4.2%
YoY degrowth of 30.0%
Constant Currency growth of 1.8%
PROFIT AFTER TAX EARNINGS PER SHARE
(Diluted)
₹ 1,294 Million ₹ 1.84
(Margin 8.7%) per share
YoY degrowth of 4.2%
Q2FY’22 at ₹ 1.96 per share on reported basis
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For Q2FY23, PAT includes Other Income of ₹ 579 Mn relating to the fair value of the liability for contingent considerations. These liabilities are expected to be settled in Q3 / Q4 of FY23.
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© FIRSTSOURCE 2021 | 2 November 2022
Summary of Performance for the Half year ended September 30, 2022
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REVENUES OPERATING MARGIN
₹ 29,606 Million ₹ 2,425 Million
(US$ 378 Million) (Margin 8.2%)
YoY growth of 1.6%
YoY degrowth of 32.5%
Constant Currency degrowth of 0.5%
PROFIT AFTER TAX EARNINGS PER SHARE
(Diluted)
₹ 2,145 Million ₹ 3.05
(Margin 7.2%) per share
YoY degrowth of 20.4% H1FY’22 at ₹ 3.82 per share
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For H1FY23, PAT includes Other Income of ₹ 658 Mn relating to the fair value of the liability for contingent considerations. These liabilities are expected to be settled in Q3 / Q4 of FY23.
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© FIRSTSOURCE 2021 | 2 November 2022
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REVENUE SPLIT BY VERTICALS
Q2 FY23 Q2FY23 43.4% 34.5% 20.2% 1.9%
Q1 FY23 46.3% 32.1% 20.2% 1.4%
Q4 FY22 49.0% 30.3% 19.0% 1.7%
Q3 FY22 48.3% 30.3% 19.6% 1.8%
Q2 FY22 48.9% 29.6% 19.5% 2.0%
Banking & Financial Services Healthcare
Communication, Media & Tech Diverse Industries
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REVENUE SPLIT BY SERVICE LINES
Q2 FY23 Q2FY23 47.7% 30.9% 21.4%
Q1 FY23 46.6% 32.7% 20.7%
Q4 FY22 44.4% 36.5% 19.1%
Q3 FY22 45.9% 44.0% 10.1%
Q2 FY22 46.8% 45.6% 7.6%
Digitally Empowered Contact Centre Intelligent Back Office
Platforms, Automation & Analytics
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© FIRSTSOURCE 2021 | 2 November 2022
Client Concentration
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Q2 FY23 Q2 FY23 14.9%
20.8 years
Total Tenure
Q1 FY23 15.2%
Q2 FY23 Q2 FY23 36.6%
16.4 years
Average Tenure
Q1 FY23 36.4%
Top Client
Top 5 Clients
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5 of Top 15 2 of Top 6
Mortgage servicers in Retail banks in the UK
the US
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5 of Top 15
Mortgage Lenders in
the US
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1,000+ 7 of Top 10
Hospitals in the US Health insurance/ managed
care companies in the US
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1 of Top 3
Utility companies in the
UK
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5 of Top 10
Credit card issuers in
the US
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1 of Top 2 2 of Top 5
Broadcasting and media Telecom and broadcasting
companies in the UK companies in the US
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© FIRSTSOURCE 2021 | 2 November 2022
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Annexure
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© FIRSTSOURCE 2021 | 2 November 2022
Financial Performance (Quarterly)
| In ₹ million | Q2 FY 2021 | Q3 FY 2021 | Q4 FY 2021 | Q1 FY 2022 | Q2 FY 2022 | Q3 FY 2022 | Q4 FY 2022 | Q1 FY 2023 | Q2 FY 2023 |
|---|---|---|---|---|---|---|---|---|---|
| Income from services | 11,783 | 13,510 | 14,496 | 14,780 | 14,182 | 14,456 | 15,239 | 14,524 | 14,735 |
| Other operating Income | 94 | 142 | 132 | 68 | 104 | 182 | 201 | 199 | 147 |
| Revenue from operations | 11,877 | 13,652 | 14,628 | 14,848 | 14,286 | 14,638 | 15,439 | 14,724 | 14,882 |
| Revenue from operations (USD Mn) | $ 160 | $ 185 | $ 200 | $ 201 | $ 193 | $ 195 | $ 206 | $ 191 | $ 187 |
| QoQ Growth % - Constant Currency | 12.2% | 14.6% | 7.0% | 0.5% | -4.0% | 1.4% | 5.2% | -5.1% | 0.2% |
| YoY Growth % - Constant Currency | 13.1% | 23.8% | 31.7% | 38.5% | 18.5% | 4.9% | 3.1% | -2.7% | 1.8% |
| Personnel Expense | 7,985 | 9,503 | 10,057 | 10,219 | 9,728 | 9,676 | 9,845 | 9,597 | 9,527 |
| Operating Expense | 2,016 | 2,046 | 2,229 | 2,246 | 2,171 | 2,583 | 3,146 | 3,316 | 3,438 |
| Operating EBITDA | 1,876 | 2,103 | 2,342 | 2,383 | 2,388 | 2,379 | 2,448 | 1,810 | 1,917 |
| Operating EBITDA % | 15.8% | 15.4% | 16.0% | 16.1% | 16.7% | 16.3% | 15.9% | 12.3% | 12.9% |
| Depreciation / amortization | 519 | 513 | 534 | 584 | 597 | 617 | 697 | 639 | 663 |
| Operating Margin | 1,358 | 1,590 | 1,809 | 1,800 | 1,791 | 1,762 | 1,751 | 1,171 | 1,254 |
| Operating Margin % | 11.4% | 11.6% | 12.4% | 12.1% | 12.5% | 12.0% | 11.3% | 8.0% | 8.4% |
| Other Income / (expense) | 16 | 7 | (29) | (10) | 0 | (5) | (15) | 54 | 482 |
| Interest Income / (expense), net | (119) | (122) | (127) | (136) | (148) | (143) | (177) | (177) | (187) |
| Profit Before Taxes and exceptional item | 1,254 | 1,476 | 1,652 | 1,654 | 1,644 | 1,614 | 1,560 | 1,048 | 1,549 |
| Profit Before Taxes and exceptional item % | 10.6% | 10.8% | 11.3% | 11.1% | 11.5% | 11.0% | 10.1% | 7.1% | 10.4% |
| Exceptional Item | - | - | (1,099) | - | - | - | - | - | - |
| Profit Before Taxes | 1,254 | 1,476 | 553 | 1,654 | 1,644 | 1,614 | 1,560 | 1,048 | 1,549 |
| Profit Before Taxes % | 10.6% | 10.8% | 3.8% | 11.1% | 11.5% | 11.0% | 10.1% | 7.1% | 10.4% |
| Taxes and Minority Interest | 201 | 265 | 87 | 309 | 293 | 259 | 236 | 197 | 255 |
| Profit After Tax | 1,053 | 1,210 | 467* | 1,345 | 1,350 | 1,355 | 1,324 | 851 | 1,294 |
| Profit After Tax % | 8.9% | 8.9% | 3.2% | 9.1% | 9.5% | 9.3% | 8.6% | 5.8% | 8.7% |
| Diluted EPS (₹ /Share) | 1.50 | 1.72 | 0.66 | 1.91 | 1.96 | 1.92 | 1.88 | 1.21 | 1.84 |
Note: Numbers have rounding off impact
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© FIRSTSOURCE 2021 | 2 November 2022
- For Q4 FY21, PAT excluding the exceptional charge is INR 1,309 Mn or 8.9%
Financial Performance (Yearly)
| In ₹ million | FY 2017 | FY 2018 | FY 2019 | FY 2020 | FY2021 | FY2022 | H1 FY2023 |
|---|---|---|---|---|---|---|---|
| Income from services | 34,569 | 34,315 | 37,867 | 40,502 | 50,327 | 58,657 | 29,260 |
| Other operating Income | 987 | 1,038 | 396 | 484 | 453 | 554 | 346 |
| Revenue from operations | 35,556 | 35,352 | 38,263 | 40,986 | 50,780 | 59,212 | 29,606 |
| Revenue from operations (USD Mn) | $ 530 | $ 548 | $ 548 | $ 578 | $ 685 | $ 795 | $ 378 |
| YoY Growth % - Constant Currency | 12.9% | 2.8% | 2.0% | 6.6% | 17.9% | 14.6% | -0.5% |
| Personnel Expense | 23,834 | 23,955 | 25,573 | 27,735 | 34,672 | 39,468 | 19,124 |
| Operating Expense | 7,342 | 6,809 | 7,336 | 6,962 | 8,065 | 10,145 | 6,755 |
| Operating EBITDA | 4,380 | 4,589 | 5,355 | 6,289 | 8,042 | 9,599 | 3,727 |
| Operating EBITDA % | 12.3% | 13.0% | 14.0% | 15.3% | 15.8% | 16.2% | 12.6% |
| Depreciation / amortization | 590 | 659 | 744 | 1,852 | 2064 | 2,494 | 1,302 |
| Operating Margin | 3,790 | 3,930 | 4,610 | 4,437 | 5,979 | 7,105 | 2,425 |
| Operating Margin % | 10.7% | 11.1% | 12.0% | 10.8% | 11.8% | 12.0% | 8.2% |
| Other Income / (expense) | (21) | (11) | (26) | 17 | (13) | (30) | 535 |
| Interest Income / (expense), net | (400) | (338) | (225) | (512) | (496) | (604) | (363) |
| Profit Before Taxes and exceptional item | 3,369 | 3,580 | 4,359 | 3,942 | 5,469 | 6,471 | 2,597 |
| Profit Before Taxes and exceptional item % | 9.5% | 10.1% | 11.4% | 9.6% | 10.8% | 10.9% | 8.8% |
| Exceptional Item | - | - | - | - | (1,151) | - | - |
| Profit Before Taxes | 3,369 | 3,580 | 4,359 | 3,942 | 4,318 | 6,471 | 2,597 |
| Profit Before Taxes % | 9.5% | 10.1% | 11.4% | 9.6% | 8.5% | 10.9% | 8.8% |
| Taxes and Minority Interest | 569 | 315 | 581 | 545 | 702 | 1,097 | 452 |
| Profit After Tax | 2,800 | 3,265 | 3,778 | 3,397 | 3,617* | 5,374 | 2,145 |
| Profit After Tax % | 7.9% | 9.2% | 9.9% | 8.3% | 7.1% | 9.1% | 7.2% |
| Diluted EPS (₹ /Share) | 4.08 | 4.73 | 5.45 | 4.89 | 5.13 | 7.62 | 3.05 |
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Note: Numbers have rounding off impact
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© FIRSTSOURCE 2021 | 2 November 2022
- For FY2021, PAT excluding the exceptional charge is INR 4,499 Mn or 8.9%
Balance Sheet and Cash Flow Statement
| In ₹ million | As at 30-Sept-22 | As at 31-Mar-22 |
|---|---|---|
| Equity And Liabilities | ||
| Share Capital | 6,970 | 6,970 |
| Reserves & Surplus | 25,910 | 23,360 |
| Non- Controlling Interest | 3 | 4 |
| Borrowings | 8,527 | 10,097 |
| Other Non - Current Liabilities | 7,231 | 8,672 |
| Current liabilities | 8,227 | 7,986 |
| Total | 56,868 | 57,087 |
| Goodwill on Consolidation | 29,159 | 27,208 |
| Fixed Assets | 9,060 | 10,258 |
| Cash and Cash Equivalents | 1,440 | 898 |
| Current Investments | 1,032 | 1,185 |
| Trade Receivables (Billed + Unbilled) | 8,931 | 9,605 |
| Non - Current Assets | 5,288 | 5,409 |
| Current Assets | 1,958 | 2,523 |
| Total | 56,868 | 57,087 |
| In ₹ million | Quarter ended 30-Sept-22 |
Six Months ended 30-Sep-22 |
|---|---|---|
| Cash Flow from Operating Activities | ||
| Operating Margin | 1,254 | 2,425 |
| Adjustment: Non-Cash and Other Income / (Expense) | 227 | 221 |
| Operating Cash before Working Capital | 1,482 | 2,646 |
| Add: Working Capital Changes | 911 | 1,246 |
| Less: Income Taxes Paid | (265) | (355) |
| Net cash generated from operating activities (A) | 2,128 | 3,537 |
| Cash Flow from Investing Activities | ||
| Capital Expenditure (net) | (100) | (270) |
| Proceeds from current investments | (492) | 176 |
| Net cash used from Investing activities (B) | (592) | (94) |
| Cash Flow from Financing Activities | ||
| Net decrease in Borrowings | (740) | (1,570) |
| Net Interest Paid | (197) | (389) |
| Payment of lease liabilities | (379) | (771) |
| Purchase of treasury shares | (189) | (173) |
| Net cash used in Financing activities (C) | (1,505) | (2,904) |
| Net increase in cash and cash equivalents | 32 | 539 |
| Cash and cash equivalents at the beginning of the period | 1,407 | 898 |
| Foreign exchange gain on translating Cash and cash equivalents | 2 | 3 |
| Closing Cash and Cash Equivalents (incl other balances with bank) | 1,440 | 1,440 |
| Cash and Cash Equivalents including Investments | 2,472 | 2,472 |
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Note: Numbers have rounding off impact
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© FIRSTSOURCE 2021 | 2 November 2022
Key Performance Indicators
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Return on Equity Return on Capital Employed
17.6% 17.6%
17.7%
14.3%
13.9% 13.9% 14.7% 14.1%
12.9% 13.0% 12.3%
12.3%
FY18 FY19 FY20 FY21 FY22 Q2FY23 (TTM) FY18 FY19 FY20 FY21 FY22 Q2FY23 (TTM)
Note: FY21 ROE will be 16.1% excluding for exceptional item
Cash Flow (in ₹ million) Debt Position (in ₹ million)
8,921
7,870 10,097
7,225 7,141 8,527
8,433
6,723
6,045 6,950
4,000 4,104 5,577 5,178
3,537
3,151 2,913 3,156 3,267 3,490 8,013
2,526 8,341
6,526 4,367
6,055
5,273
5,390
3,885 3,846
3,233 3,147 3,349
187 87 7 92 1,678
FY18 FY19 FY20 FY21 Adj FY22 Adj H1FY23 FY18 FY19 FY20 FY21 FY22 H1FY23
Operating Cash Flow Free Cash Flow Long term Debt Short term Debt Net Debt
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8,921
7,870
7,225 7,141
4,000 4,104
3,537
3,151 2,913 3,156 3,267
2,526
FY18 FY19 FY20 FY21 Adj FY22 Adj H1FY23
Operating Cash Flow Free Cash Flow
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10,097
8,527
8,433
6,723
6,045 6,950
5,577
5,178
3,490 8,013
8,341
6,526 4,367
6,055
5,273
5,390
3,885 3,846
3,233 3,147 3,349
187 87 7 92 1,678
FY18 FY19 FY20 FY21 FY22 H1FY23
Long term Debt Short term Debt Net Debt
including current portion
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Note: FY21 and FY22 OCF and FCF adjusted for advance received from customers
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© FIRSTSOURCE 2021 | 2 November 2022
Operating Metrics
| Particulars | Q2 FY2021 | Q3 FY2021 | Q4 FY 2021 | Q1 FY 2022 | Q2 FY 2022 | Q3 FY 2022 | Q4 FY 2022 | Q1 FY2023 | Q2 FY2023 | |
|---|---|---|---|---|---|---|---|---|---|---|
| Revenue by Vertical |
Banking & Financial Services | 51.9% | 52.0% | 52.2% | 51.7% | 48.9% | 48.3% | 49.0% | 46.3% | 43.4% |
| Healthcare | 27.1% | 25.3% | 24.8% | 26.7% | 29.6% | 30.3% | 30.3% | 32.1% | 34.5% | |
| Communications Media & Tech | 18.8% | 20.5% | 20.8% | 19.6% | 19.5% | 19.6% | 19.0% | 20.2% | 20.2% | |
| Diverse Industries | 2.2% | 2.2% | 2.2% | 2.0% | 2.0% | 1.8% | 1.7% | 1.4% | 1.9% | |
| Revenue by Service Lines |
Digitally Empowered Contact Centre | 49.1% | 48.9% | 47.2% | 46.3% | 46.8% | 45.9% | 44.4% | 46.6% | 47.7% |
| Intelligent Back Office | 42.9% | 44.8% | 47.9% | 47.6% | 45.6% | 44.0% | 36.5% | 32.7% | 30.9% | |
| Platforms, Automation & Analytics | 8.0% | 6.3% | 4.9% | 6.1% | 7.6% | 10.1% | 19.1% | 20.7% | 21.4% | |
| Revenue by Geography |
US | 68.1% | 67.1% | 67.4% | 67.6% | 68.4% | 69.8% | 70.7% | 68.4% | 67.2% |
| UK | 30.6% | 31.5% | 31.5% | 31.1% | 30.1% | 28.5% | 27.5% | 30.1% | 31.3% | |
| Rest of World | 1.3% | 1.4% | 1.1% | 1.3% | 1.5% | 1.7% | 1.8% | 1.5% | 1.5% | |
| Revenue by Delivery |
Offshore | 27.0% | 29.8% | 30.6% | 29.3% | 31.0% | 30.8% | 27.0% | 27.4% | 25.9% |
| Onshore | 73.0% | 70.2% | 69.4% | 70.7% | 69.0% | 69.2% | 73.0% | 72.6% | 74.1% | |
| Top Clients Revenue |
Top client % | 16.2% | 17.5% | 17.5% | 16.3% | 15.8% | 15.2% | 14.8% | 15.2% | 14.9% |
| Top 5 client % | 40.4% | 41.4% | 42.3% | 42.0% | 41.2% | 37.6% | 35.9% | 36.4% | 36.6% | |
| Other Metrices | Total employees (end of period) | 23,960 | 26,618 | 28,004 | 27,916 | 27,835 | 27,398 | 26,557 | 25,234 | 23,932 |
| • Employees in India |
13,536 | 15,381 | 16,289 | 16,677 | 16,976 | 16,826 | 16,045 | 14,769 | 13,431 | |
| • Employees outside India |
10,424 | 11,237 | 11,715 | 11,239 | 10,859 | 10,572 | 10,512 | 10,465 | 10,501 | |
| Net Addition | 2,129 | 2,658 | 1,386 | (88) | (81) | (437) | (841) | (1,323) | (1,302) | |
| Offshore Attrition (180 days+) | 26.3% | 28.8% | 28.6% | 29.2% | 36.2% | 45.2% | 45.9% | 43.8% | 45.7% | |
| Onshore Attrition (180 days+) | 47.3% | 34.6% | 40.0% | 54.8% | 68.8% | 59.5% | 50.2% | 56.9% | 52.0% |
Attrition data for Onshore and Offshore till FY2022 was depicted on a quarterly annualized basis. Effective Q1FY23 it will be depicted on a Trailing Twelve Months (TTM) basis
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© FIRSTSOURCE 2021 | 2 November 2022
Forex Hedges
Outstanding FX hedges at $90.0 million for USD and £38.7 million for GBP
| GBP-INR | GBP-INR | USD INR | USD INR | |
|---|---|---|---|---|
| Period | Hedged | Average Rate | Hedged | Average Rate |
| 0-12 Months | £30.7 | ₹104.7 /£ | $ 75.0 | ₹81.7 /$ |
| 12-24 Months | £8.0 | ₹94.2 /£ | $ 15.0 | ₹81.8 /$ |
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© FIRSTSOURCE 2021 | 2 November 2022
Prior Period Reports
(Hyperlinks)
| ANNUAL REPORT | PUBLISHED RESULTS | PUBLISHED RESULTS | PUBLISHED RESULTS | PUBLISHED RESULTS | PUBLISHED RESULTS | INVESTOR PRESENTATIONS | INVESTOR PRESENTATIONS | INVESTOR PRESENTATIONS | INVESTOR PRESENTATIONS | INVESTOR PRESENTATIONS | PRESS RELEASE | PRESS RELEASE | PRESS RELEASE | PRESS RELEASE | PRESS RELEASE |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| FY2022 | FY2023 | Q1 | Q2 | FY2023 | Q1 | Q2 | FY2023 | Q1 | Q2 | ||||||
| FY2022 | Q1 | Q2 | Q3 | Q4 | FY2022 | Q1 | Q2 | Q3 | Q4 | FY2022 | Q1 | Q2 | Q3 | Q4 | |
| FY2021 | |||||||||||||||
| FY2021 | Q1 | Q2 | Q3 | Q4 | FY2021 | Q1 | Q2 | Q3 | Q4 | FY2021 | Q1 | Q2 | Q3 | Q4 | |
| FY2020 | |||||||||||||||
| FY2020 | Q1 | Q2 | Q3 | Q4 | FY2020 | Q1 | Q2 | Q3 | Q4 | FY2020 | Q1 | Q2 | Q3 | Q4 | |
| FY2019 | |||||||||||||||
| FY2019 | Q1 | Q2 | Q3 | Q4 | FY2019 | Q1 | Q2 | Q3 | Q4 | FY2019 | Q1 | Q2 | Q3 | Q4 |
| FACT SHEET | FACT SHEET | FACT SHEET | FACT SHEET | FACT SHEET | TRANSCRIPTS | TRANSCRIPTS | TRANSCRIPTS | TRANSCRIPTS | TRANSCRIPTS | SHAREHOLDING PATTERN | SHAREHOLDING PATTERN | SHAREHOLDING PATTERN | SHAREHOLDING PATTERN | SHAREHOLDING PATTERN |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| FY2023 | Q1 | Q2 | FY2023 | Q1 | Q2 | FY2023 | Q1 | Q2 | ||||||
| FY2022 | Q1 | Q2 | Q3 | Q4 | FY2022 | Q1 | Q2 | Q3 | Q4 | FY2022 | Q1 | Q2 | Q3 | Q4 |
| FY2021 | Q1 | Q2 | Q3 | Q4 | FY2021 | Q1 | Q2 | Q3 | Q4 | FY2021 | Q1 | Q2 | Q3 | Q4 |
| FY2020 | Q1 | Q2 | Q3 | Q4 | FY2020 | Q1 | Q2 | Q3 | Q4 | FY2020 | Q1 | Q2 | Q3 | Q4 |
| FY2019 | Q1 | Q2 | Q3 | Q4 | FY2019 | Q1 | Q2 | Q3 | Q4 | FY2019 | Q1 | Q2 | Q3 | Q4 |
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Subscribe
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Click on ‘ Get quarterly updates ’ for future events
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© FIRSTSOURCE 2021 | 2 November 2022
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US UK PHILIPPINES
About Us 4,165 17 5,573 11 649 3
13,431 14
114 1
INDIA
MEXICO
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Established in 2001
Revenues of ₹ 59.0 Billion
(approximately $795 Million) in FY2022
23,932 Firstsourcers
across US, UK, Mexico, India and Philippines
Leaders in chosen segments
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Domain driven BPM services company
Leveraging a ‘Digital First, Digital Now’ approach to solve key customer problems
150+ global clients including
17 Fortune 500 companies and 9 FTSE 100 companies
Publicly Traded on Indian Stock Exchanges
NSE: FSL BSE: 532809 Reuters: FISO.BO Bloomberg: FSOL:IN
across Banking & Financial Services, Healthcare, Communications, Media & Technology and Diversified Industries
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Leader in US non-bank lender market
Leading CX service providers in the UK across Media and BFS segments
Top 5 Consumer debt collections agency in the US
Top 3 in the chosen Revenue Cycle Management segments in US Healthcare
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Customer Service Mortgage Operations
Voice | Chat | Chat Origination | Servicing | • Asset Finance • Hospital Providers
bots | Text | Social Title, Closing & Escrow • Credit Cards • Health Plans Eligibility & Receivables
Enrollment Services Management
Digital Collections • Mortgages • Health Services
Compliance and Risk
Management • Retail & SME Banking • Med. Devices Debt Collections Intelligent Automated
• FinTech Eligibility & Enrollment
Dispute Management
Complaints Handling &
Remediation Digital Mailroom Intelligent Data
Factoring & Discounting Operations Capture
Lead Management, Sales
Conversion & Onboarding Claims Adjudication Telehealth Tech
Default Management
& Adjustments Support
Analytics and Business
Intelligence Fraud Management
Meter 2 Cash Self-Service /
Operations Digital Deflection Onboarding Inbound Sales and
Outbound Sales
Inbound Sales
Customer Insights / Tier 1 & Tier 2 Retention
and Outbound
Automation Customer Support and Loyalty
Sales & Service
• Utilities • Streaming Services Self-Service / Customer Insights /
Level 1 & Level 2Customer Support Complaints handling • Government Entities • Cable TV, Broadband and Telephony Contact Avoidance Analytics
• Consumer Tech Complaints Handling Revenue
• E-Commerce and Remediation Generation
Retention Debt Management • Shared Economy
and Loyalty
Q2FY2023 E
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Strong Domain Driven Operating Model
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Part of RP-Sanjiv Goenka Group
Carbon Black Power Consumer & Retail Media & Entertainment Combined IT-Enabled Services Education & Infrastructure Revenues of $4.14 Billion Sports in FY2022
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Select Recognition
A Leader in the ISG Provider Leader in NelsonHall's NEAT Mortgage Professional Lens™Contact Center – Mortgage and Loan Services America’s Top Mortgage Customer Experience 2022 report for the Overall Employer 2022 Market Segment.
~~Industry Associations~~
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Corporate Management Senior Leadership
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Vipul Khanna
MD & Chief Executive Officer
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Dinesh Jain Prashanth Nandella Finance Operations
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Randall Shafer Venkatgiri Vandali Rajiv Malhotra Healthcare Healthcare & Europe Business Provider Lifesciences
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Arjun Mitra Sameer Ahluwalia Shuchika Sahay Sundara Sukavanam Rajlakshmi Raghavan Collections Banking & Financial Human Resources Digital Services Marketing & Services Communications
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Helping customers stay ahead of the curve through transformational technologies and capabilities
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a leading provider of transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology and other industries.
Our ‘Digital First, Digital Now’ approach helps organizations reinvent operations and reimagine business models, enabling them to deliver moments that matter and build competitive advantage.
With an established presence in the US, Mexico, the UK, India and the Philippines, we act as a trusted growth partner for over 100 leading global brands, including several Fortune 500 and FTSE 100 companies.
www.firstsource.com
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