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2[nd] August 2023

To:

National Stock Exchange of BSE Limited (Scrip Code: India Limited (Scrip Code: FSL) 532809) Exchange Plaza, Phiroze Jeejeebhoy Towers, Plot no. C/1, G Block, Dalal Street, Bandra-Kurla Complex Mumbai - 400 001 Bandra (East), Mumbai - 400 051

Dear Madam/ Sir,

Sub: Intimation of Analyst/ Institutional Investor Call

We are enclosing herewith a copy of the presentation regarding conference call to be held on Thursday, 3[rd] August, 2023 at 08.30 Hours IST with the analysts and investors, on the financial results of the Company for the quarter ended 30[th] June 2023.

This is for your information and record.

Thanking you,

For Firstsource Solutions Limited

Digitally signed by POOJA SURESH POOJA SURESH NAMBIAR NAMBIAR Date: 2023.08.02 15:31:35 +05'30' Pooja Nambiar Company Secretary

Encl.: A/a

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Q1 FY2024 Earnings Update

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Disclaimer

Certain statements in this presentation concerning our future growth prospects are forwardlooking statements, which involve a number of risks, and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to risks and uncertainties regarding fluctuations in earnings, our ability to manage growth, intense competition in BPO services including those factors which may affect our cost advantage, wage increases, our ability to attract and retain highly skilled professionals, time and cost overruns on client contracts, client concentration, our ability to manage ramp-ups and growth, our ability to manage our international operations, reduced demand in our key focus verticals, disruptions in telecom infrastructure and technology, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, performance of our subsidiaries, withdrawal of government fiscal incentives, political instability, legal restrictions on raising capital and acquiring companies outside India, unauthorized use of our intellectual property and general economic conditions affecting our industry. Firstsource may, from time to time, make additional written and oral forward-looking statements, including our reports to shareholders. The company does not undertake to update any forward-looking statements that may be made from time to time by or on behalf of the company.

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Summary of Performance for the Quarter ended June 30, 2023

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₹ REVENUES ₹ OPERATING MARGIN
₹ 15,292 Million ₹ 1,789 Million
(US$ 186 Million) (Margin 11.7%)
YoY growth of 3.9% YoY growth of 52.8%
Constant Currency YoY decline of 1.6% YoY Margin expansion of 375 bps
₹ EARNINGS PER SHARE
PROFIT AFTER TAX
(Diluted)
₹ 1,260 Million ₹ 1.80
(Margin 8.2%) per share
YoY growth of 48.1%
Q1FY23 at ₹ 1.21 per share on reported basis
YoY Margin expansion of 246 bps
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REVENUE SPLIT BY VERTICALS
Q1FY24 Q1FY24 40.8% 32.6% 21.8% 4.8%
Q4FY23 40.3% 33.2% 22.3% 4.2%
Q3FY23 41.8% 34.2% 21.6% 2.4%
Q2FY23 43.4% 34.5% 20.2% 1.9%
Q1 FY23 46.3% 32.1% 20.2% 1.4%
Banking & Financial Services Healthcare
Communication, Media & Tech Diverse Industries
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REVENUE SPLIT BY SERVICE LINES
Q1FY24 Q1FY24 51.8% 27.0% 21.2%
Q4FY23 52.6% 27.0% 20.4%
Q3FY23 50.4% 29.2% 20.4%
Q2FY23 47.7% 30.9% 21.4%
Q1 FY23 46.6% 32.7% 20.7%
Digitally Empowered Customer Experience Intelligent Back Office
Platforms, Automation & Analytics
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Note: Numbers have rounding off impact

Client Concentration

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6 of Top 15 2 of Top 5 5 of Top 15
Q1 FY24 Q1 FY24 14.6% Mortgage servicers in Retail banks in the UK Mortgage Lenders in
the US the US
21.5 years
Total Tenure
Q4 FY23 15.4%
1,000+ 7 of Top 10 1 of Top 3
Hospitals in the US Health insurance/ managed Utility companies in the
care companies in the US UK
Q1 FY24 Q1 FY24 37.2%
18.6 years
Average Tenure
Q4 FY23 37.4%
Top Client
Top 5 Clients
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1 of Top 2 2 of Top 5
5 of Top 10
Credit card issuers in Broadcasting and media Telecom and broadcasting
the US companies in the UK companies in the US
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Annexure

Financial Performance (Quarterly)

In ₹ million	Q1 FY 2022	Q2 FY 2022	Q3 FY 2022	Q4 FY 2022	Q1 FY 2023	Q2 FY 2023	Q3 FY 2023	Q4 FY 2023	Q1 FY 2024
Income from services	14,780	14,182	14,456	15,239	14,524	14,735	15,033	15,566	15,267
Other operating Income	68	104	182	201	199	147	16	2	25
Revenue from operations	14,848	14,286	14,638	15,439	14,724	14,882	15,049	15,568	15,292
Revenue from operations (USD Mn)	$ 201	$ 193	$ 195	$ 206	$ 191	$ 187	$ 183	$ 190	$ 186
QoQ Growth % - Constant Currency	0.5%	(4.0%)	1.4%	5.2%	(5.1%)	0.2%	(0.9%)	2.5%	(3.0%)
YoY Growth % - Constant Currency	38.5%	18.5%	4.9%	3.1%	(2.7%)	1.8%	(0.3%)	(2.8%)	(1.6%)
Personnel Expense	10,219	9,728	9,676	9,845	9,597	9,527	9,861	9,690	9,237
Operating Expense	2,246	2,171	2,583	3,146	3,316	3,438	3,092	3,437	3,653
Operating EBITDA	2,383	2,388	2,379	2,448	1,810	1,917	2,097	2,441	2,402
Operating EBITDA %	16.1%	16.7%	16.3%	15.9%	12.3%	12.9%	13.9%	15.7%	15.7%
Depreciation / amortization	584	597	617	697	639	663	687	642	613
Operating Margin	1,800	1,791	1,762	1,751	1,171	1,254	1,409	1,799	1,789
Operating Margin %	12.1%	12.5%	12.0%	11.3%	8.0%	8.4%	9.4%	11.6%	11.7%
Other Income / (expense)	(10)	0	(5)	(15)	54	482	610	105	6
Interest Income / (expense), net	(136)	(148)	(143)	(177)	(177)	(187)	(183)	(185)	(243)
Profit Before Taxes	1,654	1,644	1,614	1,560	1,048	1,549	1,837	1,719	1,553
Profit Before Taxes	11.1%	11.5%	11.0%	10.1%	7.1%	10.4%	12.2%	11.0%	10.2%
Taxes and Minority Interest	309	293	259	236	197	255	257	306	293
Profit After Tax	1,345	1,350	1,355	1,324	851	1,294	1,579	1,413	1,260
Profit After Tax %	9.1%	9.5%	9.3%	8.6%	5.8%	8.7%	10.5%	9.1%	8.2%
Diluted EPS (₹ /Share)	1.91	1.96	1.92	1.88	1.21	1.84	2.25	2.02	1.80

Note: Numbers have rounding off impact

Other Income Q2FY23 to Q4FY23 includes changes in the fair value of the liabilities for purchase of non controlling interest

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Financial Performance (Yearly)

In ₹ million	FY 2017	FY 2018	FY 2019	FY 2020	FY2021	FY2022	FY2023
Income from services	34,569	34,315	37,867	40,502	50,327	58,657	59,859
Other operatingIncome	987	1,038	396	484	453	554	364
Revenue from operations	35,556	35,352	38,263	40,986	50,780	59,212	60,223
Revenue from operations (USD Mn)	$ 530	$ 548	$ 548	$ 578	$ 685	$ 795	$ 750
YoY Growth % - Constant Currency	12.9%	2.8%	2.0%	6.6%	17.9%	14.6%	(1.1%)
Personnel Expense	23,834	23,955	25,573	27,735	34,672	39,468	38,675
OperatingExpense	7,342	6,809	7,336	6,962	8,065	10,145	13,283
OperatingEBITDA	4,380	4,589	5,355	6,289	8,042	9,599	8,265
Operating EBITDA %	12.3%	13.0%	14.0%	15.3%	15.8%	16.2%	13.7%
Depreciation / amortization	590	659	744	1,852	2064	2,494	2,632
Operating Margin	3,790	3,930	4,610	4,437	5,979	7,105	5,633
Operating Margin %	10.7%	11.1%	12.0%	10.8%	11.8%	12.0%	9.4%
Other Income / (expense)	(21)	(11)	(26)	17	(13)	(30)	1,251#
Interest Income / (expense), net	(400)	(338)	(225)	(512)	(496)	(604)	(732)
Profit Before Taxes and exceptional item	3,369	3,580	4,359	3,942	5,469	6,471	6,152
Profit Before Taxes and exceptional item %	9.5%	10.1%	11.4%	9.6%	10.8%	10.9%	10.2%
Exceptional Item	-	-	-	-	(1,151)	-	-
Profit Before Taxes	3,369	3,580	4,359	3,942	4,318	6,471	6,152
Profit Before Taxes %	9.5%	10.1%	11.4%	9.6%	8.5%	10.9%	10.2%
Taxes and MinorityInterest	569	315	581	545	702	1,097	1,015
Profit After Tax	2,800	3,265	3,778	3,397	3,617*	5,374	5,137
Profit After Tax %	7.9%	9.2%	9.9%	8.3%	7.1%	9.1%	8.5%
Diluted EPS (₹ /Share)	4.08	4.73	5.45	4.89	5.13	7.62	7.32

Note: Numbers have rounding off impact

For FY2021, PAT excluding the exceptional charge is INR 4,499 Mn or 8.9%

For FY23, Other Income includes ₹ 387 Mn and ₹ 955 Mn on account of changes in the fair value of the liabilities for purchase of non-controlling interest and contingent considerations respectively.

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Balance Sheet and Cash Flow Statement

In ₹ million	As at 30-Jun-23	As at 31-Mar-23
Equity And Liabilities
Share Capital	6,970	6,970
Reserves & Surplus	28,084	26,699
Non- Controlling Interest	4	4
Borrowings	9,340	8,270
Other Non - Current Liabilities	5,997	5,982
Current liabilities	8,728	8,720
Total	*59,122*	*56,644*
Assets
Goodwill on Consolidation	29,406	29,450
Fixed Assets (includes Right-of-use assets)	7,684	7,747
Cash and Cash Equivalents	997	1,515
Current Investments	1,210	596
Trade Receivables (Billed + Unbilled)	11,375	10,385
Non - Current Assets	6,593	5,365
Current Assets	1,857	1,587
Total	*59,122*	*56,644*

In ₹ million	Quarter ended 30-Jun-23
Cash Flow from Operating Activities
Net profit before taxation and non controlling interest	1,552
Depreciation and amortization	613
Finance costs (For borrowing& lease liabilities)	254
Adjustment: Non-Cash Expense / (Other Income)	(116)
Add: Working Capital Changes	(1,318)
Contract Acquisition Cost Paid	(514)
Less: Income Taxes Paid	(90)
*Net cashgeneratedfrom / (used in) Operating Activities (A)*	*380*
Cash Flow from Investing Activities
Capital Expenditure, net	(151)
Interest income received	0
(Increase)/Decrease in current investments	(604)
Earmarked balances with banks	7
*Net cashgeneratedfrom / (used in) Investing Activities (B)*	*(748)*
Cash Flow from Financing Activities
Net Change in Borrowings	1,070
Net Interest Paid	(305)
Payment of Lease Liabilities	(349)
Purchase of TreasuryShares, net	17
Purchase of non controllinginterest in subsidiary	(583)
*Net cashgeneratedfrom / (used in) Financing Activities (C)*	*(150)*
Net increase/ (decrease) in Cash and Cash Equivalents (A+B+C)	(518)
Cash and cash equivalents at the beginningof theperiod	1,515
Foreign exchange (loss) /gain on translatingCash and cash equivalents	(1)
*Closing Cash and Cash Equivalents*	*997*
Current Investments	1,210
Cash and Cash Equivalents including Investments	2,207

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Note: Numbers have rounding off impact

Key Performance Indicators

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Return on Equity Return on Capital Employed
17.6% 17.6%
17.7%
13.9% 15.3% 15.8% 14.1%
12.9% 12.3% 13.4% 14.1%
12.3%
FY19 FY20 FY21 FY22 FY23 Q1FY24 (TTM) FY19 FY20 FY21 FY22 FY23 Q1FY24 (TTM)
Note: FY21 ROE will be 16.1% excluding for exceptional item
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Cash Flow (in ₹ million)

Debt Position (in ₹ million)

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8,921
10,097
7,870 7,634 9,340
7,225 7,141 7,119
8,433 8,270
6,045 6,950
5,577 6,744
4,000 4,104 5,271
3,156 8,013
2,913 8,341 7,133
6,526 4,367 6,159
5,390
894 743 3,885 3,846 3,147 2,999 2,596
187 92 1,678
FY19 FY20 FY21 Adj FY22 Adj FY23 Q1FY24 * FY19 FY20 FY21 FY22 FY23 Q1FY24
Operating Cash Flow Free Cash Flow
Long term Debt Short term Debt Net Debt
including current portion
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Note: FY21 and FY22 OCF and FCF adjusted for advance received from customers *Q1FY24 is adjusted for contract acquisition cost

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Operating Metrics

	Particulars	Q1 FY 2022	Q2 FY 2022	Q3 FY 2022	Q4 FY 2022	Q1 FY2023	Q2 FY2023	Q3 FY2023	Q4 FY2023	Q1 FY2024
Revenue by Vertical	Banking & Financial Services	51.7%	48.9%	48.3%	49.0%	46.3%	43.4%	41.8%	40.3%	40.8%
	Healthcare	26.7%	29.6%	30.3%	30.3%	32.1%	34.5%	34.2%	33.2%	32.6%
	Communications Media & Tech	19.6%	19.5%	19.6%	19.0%	20.2%	20.2%	21.6%	22.3%	21.8%
	Diverse Industries	2.0%	2.0%	1.8%	1.7%	1.4%	1.9%	2.4%	4.2%	4.8%
Revenue by Service Lines	Digitally Empowered Customer Experience	46.3%	46.8%	45.9%	44.4%	46.6%	47.7%	50.4%	52.6%	51.8%
	Intelligent Back Office	47.6%	45.6%	44.0%	36.5%	32.7%	30.9%	29.2%	27.0%	27.0%
	Platforms, Automation & Analytics	6.1%	7.6%	10.1%	19.1%	20.7%	21.4%	20.4%	20.4%	21.2%
Revenue by Geography	US	67.6%	68.4%	69.8%	70.7%	68.4%	67.2%	64.9%	63.3%	63.5%
	UK	31.1%	30.1%	28.5%	27.5%	30.1%	31.3%	34.1%	36.3%	36.4%
	Rest of World	1.3%	1.5%	1.7%	1.8%	1.5%	1.5%	1.0%	0.4%	0.1%
Revenue by Delivery	Offshore	29.3%	31.0%	30.8%	27.0%	27.4%	25.9%	25.1%	24.6%	25.6%
	Onshore	70.7%	69.0%	69.2%	73.0%	72.6%	74.1%	74.9%	75.4%	74.4%
Top Clients Revenue	Top client %	16.3%	15.8%	15.2%	14.8%	15.2%	14.9%	15.8%	15.4%	14.6%
	Top 5 client %	42.0%	41.2%	37.6%	35.9%	36.4%	36.6%	38.5%	37.4%	37.2%
Other Metrices	Total employees (end of period)	27,916	27,835	27,398	26,557	25,234	23,932	23,627	23,018	22,384
	• Employees in India	16,677	16,976	16,826	16,045	14,769	13,431	12,489	12,395	12,457
	• Employees outside India	11,239	10,859	10,572	10,512	10,465	10,501	11,138	10,623	9,927
	Net Addition	(88)	(81)	(437)	(841)	(1,323)	(1,302)	(305)	(609)	(634)
	Offshore Attrition (180 days+)	29.2%	36.2%	45.2%	45.9%	43.8%	45.7%	44.4%	42.3%	39.1%
	Onshore Attrition (180 days+)	54.8%	68.8%	59.5%	50.2%	56.9%	52.0%	47.2%	44.9%	45.3%

Note: Attrition data for Onshore and Offshore till FY2022 was depicted on a quarterly annualized basis. Effective Q1FY23 is depicted on a Trailing Twelve Months (TTM) basis | Numbers have rounding off impact

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Forex Hedges

Outstanding FX hedges at $74.5 million for USD and £162.8 million for GBP

	GBP-INR	GBP-INR	USD INR	USD INR
Period	Hedged (Mn)	Average Rate	Hedged (Mn)	Average Rate
0-12 Months	£59.9	₹103.5 /£	$ 72.5	₹84.1 /$
12-24 Months	£56.5	₹106.7 /£	$ 2.0	₹84.3 /$
More than 24 Months	£46.4	₹111.6 /£

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Prior Period Reports

(Hyperlinks)

Annual Report	ESG Report	Published Results	Published Results	Published Results	Published Results	Published Results	Investor Presentations	Investor Presentations	Investor Presentations	Investor Presentations	Investor Presentations	Press Release	Press Release	Press Release	Press Release	Press Release
FY2023		FY2024	Q1				FY2024	Q1				FY2024	Q1
		FY2023	Q1	Q2	Q3	Q4	FY2023	Q1	Q2	Q3	Q4	FY2023	Q1	Q2	Q3	Q4
FY2022	FY2022
		FY2022	Q1	Q2	Q3	Q4	FY2022	Q1	Q2	Q3	Q4	FY2022	Q1	Q2	Q3	Q4
FY2021
		FY2021	Q1	Q2	Q3	Q4	FY2021	Q1	Q2	Q3	Q4	FY2021	Q1	Q2	Q3	Q4
FY2020
		FY2020	Q1	Q2	Q3	Q4	FY2020	Q1	Q2	Q3	Q4	FY2020	Q1	Q2	Q3	Q4

Factsheet	Factsheet	Factsheet	Factsheet	Factsheet	Transcripts	Transcripts	Transcripts	Transcripts	Transcripts	Shareholding Pattern	Shareholding Pattern	Shareholding Pattern	Shareholding Pattern	Shareholding Pattern
FY2024	Q1				FY2024	Q1				FY2024	Q1
FY2023	Q1	Q2	Q3	Q4	FY2023	Q1	Q2	Q3	Q4	FY2023	Q1	Q2	Q3	Q4
FY2022	Q1	Q2	Q3	Q4	FY2022	Q1	Q2	Q3	Q4	FY2022	Q1	Q2	Q3	Q4
FY2021	Q1	Q2	Q3	Q4	FY2021	Q1	Q2	Q3	Q4	FY2021	Q1	Q2	Q3	Q4
FY2020	Q1	Q2	Q3	Q4	FY2020	Q1	Q2	Q3	Q4	FY2020	Q1	Q2	Q3	Q4

Click on ‘ Get quarterly updates ’ for future events

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Subscribe

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US UK PHILIPPINES
About Us 3,867 14 4,861 9 1,032 3
12,457 10
167 1
INDIA
MEXICO
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Established in 2001

Revenues of ₹ 60.2 Billion

(approximately $750 Million) in FY2023

22,384 Firstsourcers

across US, UK, Mexico, India and Philippines

Leaders in chosen segments

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Domain driven BPM services company

Leveraging a ‘Digital First, Digital Now’ approach to solve key customer problems

150+ global clients including

18 Fortune 500 companies and 3 FTSE 100 companies

Publicly Traded on Indian Stock Exchanges

NSE: FSL BSE: 532809 Reuters: FISO.BO Bloomberg: FSOL:IN

across Banking & Financial Services, Healthcare, Communications, Media & Technology and Diversified Industries

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Leader in US non-bank lender market

Leading CX service providers in the UK across Media and BFS segments

Top 5 Consumer debt collections agency in the US

Top 3 in the chosen Revenue Cycle Management segments in US Healthcare

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Customer Service Mortgage Operations
Voice | Chat | Chat Origination | Servicing | • Asset Finance • Hospital Providers
bots | Text | Social Title, Closing & Escrow • Credit Cards • Health Plans Eligibility & Receivables
Enrollment Services Management
Digital Collections • Mortgages • Health Services
Compliance and Risk
Management • Retail & SME Banking • Med. Devices Debt Collections Intelligent Automated
• FinTech Eligibility & Enrollment
Dispute Management
Complaints Handling &
Remediation Digital Mailroom Intelligent Data
Factoring & Discounting Operations Capture
Lead Management, Sales
Conversion & Onboarding Claims Adjudication Telehealth Tech
Default Management
& Adjustments Support
Analytics and Business
Intelligence Fraud Management
Meter 2 Cash Self-Service /
Operations Digital Deflection Onboarding Inbound Sales and
Outbound Sales
Inbound Sales
Customer Insights / Tier 1 & Tier 2 Retention
and Outbound
Automation Customer Support and Loyalty
Sales & Service
• Utilities • Streaming Services Self-Service / Customer Insights /
Level 1 & Level 2Customer Support Complaints handling • Government Entities • Cable TV, Broadband and Telephony Contact Avoidance Analytics
• Consumer Tech Complaints Handling Revenue
• E-Commerce and Remediation Generation
Retention Debt Management • Shared Economy
and Loyalty
Q1FY2024 E
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Strong Domain Driven Operating Model

Part of RP-Sanjiv Goenka Group

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Carbon Black
Power
Consumer & Retail Media & Entertainment
IT-Enabled Services
Education & Infrastructure
Combined
Revenues of
Sports $4.2 Billion in
FY2023
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© FIRSTSOURCE 2021 | 2 August 2023
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ESG at Firstsource

We’re an ISO 27001, ISO 45001, ISO 14001, ISO 9001, ISO 50001 and BS OHSAS 18001 certified company with ESG practices as a foundational element for long-term value creation.

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Environment Social Governance FY 2022 Key Highlights 210% Conducted a ESG diagnostic to review and benchmark existing 44% 50% Increase in renewable energy consumption policies and processes, identified opportunities to further of the total workforce comprise of women of the Board consist of Independent Directors (India operations) deepen ESG within your strategy, operating model and culture 7.16% 20% 14.29% Assessed materiality of industry specific ESG themes and of the employees voluntarily of the Independent Directors of Renewable energy mix disclosed their disabilities the Board are Women consulted 140+ internal and external stakeholders to identify your priorities 14.48% 92,705 53.66% Reduction in water consumption Hours of total training Consist of Promoter shareholding Drafted an overarching ESG Policy , applicable to all entities 100% $1,160,885 Zero Integrated ESG within Enterprise Risk Management framework Responsible disposal of electronic waste Spent on trainings of employees Political contributions by mapping potential risks, assessed the impact of emerging ESG India Operations) risks on the business and identified mitigation strategies 16.42% 23K Zero Reduction in Scope 3 emission Lives impacted through various CSR projects Incidents of Bribery and Corruption Developed a pathway towards ESG leadership by crafting (UK operations) actions plans and functional roadmaps $204,865 Zero Spent directly through our CSR Fines and penalties related to unethical ESG report for FY22 has been published - projects in India business practices*

Conducted a ESG diagnostic to review and benchmark existing policies and processes, identified opportunities to further deepen ESG within your strategy, operating model and culture

Integrated ESG within Enterprise Risk Management framework by mapping potential risks, assessed the impact of emerging ESG risks on the business and identified mitigation strategies

ESG report for FY22 has been published - https://www.firstsource.com/esg

*anti-competitive, anti- corruption, bribery standards, information security breaches or cyber security incidents

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ESG at Firstsource - A year of progress; Growing with purpose

ESG Governance Framework at FSL

We recognize that to truly integrate ESG within organizational goals and objectives, a defined framework of roles and responsibilities reporting to the Board of Directors is crucial. Our 360-degree ESG governance arrangement aims to gradually build awareness across the organization, encouraging teams to collaborate and identify opportunities within Firstsource and beyond A new role “ ESG Lead ” has been designated to drive ESG at Firstsource.

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Key Focus Areas

Our Contribution Towards SDGs

ESG Strategy and Roadmap

Ethical Governance
Empowering Workplace
Customer Centricity
Technology And Innovation
Community Impact
Sustainable Economic Growth
Responsible Supply Chain
Environment And Climate Action

Firstsource is determined to move swiftly to create a better future in accordance with the Sustainable Development Goals (SDGs) established by the United Nations.

We are committed to creating long term value for which we have determined that UN SDG 3 (good health and well-being) and SDG 8 (decent work and economic growth) have the greatest potential to have a positive impact.

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Corporate Management

Senior Leadership

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Dinesh Jain

Finance

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Prashanth Nandella

Operations

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Venkatgiri Vandali

Healthcare & Lifesciences

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Rajiv Malhotra Arjun Mitra Europe Business Collections

Arjun Mitra

Vipul Khanna

MD & CEO

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Sameer Ahluwalia Ashish Chawla Banking & Financial Head – CX, IDEA, Services EdTech & Digital Media

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Aftab Javed Chief Human Resources

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Sundara Sukavanam

Digital Services

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Helping customers stay ahead of the curve through transformational technologies and capabilities

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a leading provider of transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology and other industries.

Our ‘Digital First, Digital Now’ approach helps organizations reinvent operations and reimagine business models, enabling them to deliver moments that matter and build competitive advantage.

With an established presence in the US, Mexico, the UK, India and the Philippines, we act as a trusted growth partner for over 100 leading global brands, including several Fortune 500 and FTSE 100 companies.

AI assistant

Firstsource Solutions Ltd. Interim / Quarterly Report 2023

61977_rns_2023-08-02_51bf8448-c2e4-4f1b-9e90-b90da030bf2e.pdf

Sub: Intimation of Analyst/ Institutional Investor Call

For Firstsource Solutions Limited

Q1 FY2024 Earnings Update

Disclaimer

Summary of Performance for the Quarter ended June 30, 2023

Client Concentration

Financial Performance (Quarterly)

Financial Performance (Yearly)

For FY23, Other Income includes ₹ 387 Mn and ₹ 955 Mn on account of changes in the fair value of the liabilities for purchase of non-controlling interest and contingent considerations respectively.

Balance Sheet and Cash Flow Statement

Key Performance Indicators

Operating Metrics

Forex Hedges

Outstanding FX hedges at $74.5 million for USD and £162.8 million for GBP

Prior Period Reports

(Hyperlinks)

Revenues of ₹ 60.2 Billion

22,384 Firstsourcers

Leaders in chosen segments

Domain driven BPM services company

150+ global clients including

Publicly Traded on Indian Stock Exchanges

Part of RP-Sanjiv Goenka Group

ESG at Firstsource

ESG at Firstsource - A year of progress; Growing with purpose

ESG Governance Framework at FSL

Key Focus Areas

Our Contribution Towards SDGs

ESG Strategy and Roadmap

Corporate Management

Senior Leadership

AI assistant

Firstsource Solutions Ltd. — Interim / Quarterly Report 2023

61977_rns_2023-08-02_51bf8448-c2e4-4f1b-9e90-b90da030bf2e.pdf

Sub: Intimation of Analyst/ Institutional Investor Call

For Firstsource Solutions Limited

Q1 FY2024 Earnings Update

Disclaimer

Summary of Performance for the Quarter ended June 30, 2023

Client Concentration

Financial Performance (Quarterly)

Financial Performance (Yearly)

For FY23, Other Income includes ₹ 387 Mn and ₹ 955 Mn on account of changes in the fair value of the liabilities for purchase of non-controlling interest and contingent considerations respectively.

Balance Sheet and Cash Flow Statement

Key Performance Indicators

Operating Metrics

Forex Hedges

Outstanding FX hedges at $74.5 million for USD and £162.8 million for GBP

Prior Period Reports

(Hyperlinks)

Revenues of ₹ 60.2 Billion

22,384 Firstsourcers

Leaders in chosen segments

Domain driven BPM services company

150+ global clients including

Publicly Traded on Indian Stock Exchanges

Part of RP-Sanjiv Goenka Group

ESG at Firstsource

ESG at Firstsource - A year of progress; Growing with purpose

ESG Governance Framework at FSL

Key Focus Areas

Our Contribution Towards SDGs

ESG Strategy and Roadmap

Corporate Management

Senior Leadership

More from Firstsource Solutions Ltd.

Firstsource Solutions Ltd. Interim / Quarterly Report 2023