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Firstsource Solutions Ltd. Interim / Quarterly Report 2022

Nov 2, 2022

61977_rns_2022-11-02_2db62833-c8d2-486c-9819-322634a25efc.pdf

Interim / Quarterly Report

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2nd November 2022

To: National Stock Exchange of India Limited (Scrip Code: FSL) Exchange Plaza, Plot no. C/1, G Block, Bandra-Kurla Complex Bandra (East), Mumbai - 400 051

BSE Limited (Scrip Code: 532809) Phiroze Jeejeebhoy Towers, Dalal Street, Mumbai - 400 001

Dear Madam/ Sir,

Sub: Declaration of Audited Standalone and Consolidated financial results for the quarter and half year ended 30th September 2022 (Q2 FY2022-23) and Outcome of the Board Meeting

We wish to inform you that the Board of Directors of the Company at their meeting held today i.e. 2nd November 2022, inter-alia approved the following:

    1. The Audited Standalone and Consolidated Financial Results for the quarter and half year ended 30th September 2022, copies of which are enclosed herewith along with the Auditors' Reports thereon and the Press release relating to the financial results;
    1. Appointment of Mr. Utsav Parekh (DIN 00027642) as an Additional Director (Non-Executive, Independent Director, not liable to retire by rotation) with effect from 2nd November 2022, subject to the approval of members through Postal Ballot;
    1. Postal ballot notice seeking member's approval for appointment of Mr. Utsav Parekh (DIN 00027642) as a Director (Non- Executive, Independent Director), not liable to retire by rotation) with effect from 2nd November 2022 and appointment of scrutinizers for the said purpose.

The Meeting commenced at 11.30 a.m. and concluded at 01.00 p.m.

We request you to take the above on record.

Thanking you, For Firstsource Solutions Limited

POOJA SURESH NAMBIAR Digitally signed by POOJA SURESH NAMBIAR Date: 2022.11.02 13:08:28 +05'30'

Pooja Nambiar Company Secretary Encl.: A/a

Chartered Accountants One International Center Tower 3, 32nd Floor Senapati Bapat Marg Elphinstone Road (West) Mumbai – 400 013 Maharashtra, India

Tele: + 91 22 6185 4000 Fax: +91 22 6185 4001

INDEPENDENT AUDITOR'S REPORT ON AUDIT OF INTERIM CONSOLIDATED FINANCIAL RESULTS

TO THE BOARD OF DIRECTORS OF FIRSTSOURCE SOLUTIONS LIMITED

Opinion

We have audited the Consolidated Financial Results for the quarter and six months ended 30 September 2022 included in the accompanying 'Statement of Audited Consolidated Financial Results for the Quarter and six months ended 30 September 2022' of FIRSTSOURCE SOLUTIONS LIMITED (the "Company") and its subsidiaries (the Company and its subsidiaries together referred to as the "Group"), and its share of the net profit after tax and total comprehensive income of its associate for the quarter and six months then ended 30 September 2022 (the "Statement"), being submitted by the Company pursuant to the requirements of Regulation 33 of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015, as amended (the "Listing Regulations").

In our opinion and to the best of our information and according to the explanations given to us, the Consolidated Financial Results for the quarter and six months ended 30 September 2022:

(i) includes the results of the following entities:

Subsidiaries:

    1. Firstsource Group USA, Inc.
    1. Firstsource Solutions UK Limited
    1. Firstsource Solutions S.A.
    1. Firstsource Advantage LLC
    1. Firstsource Business Process Services, LLC
    1. Firstsource Health Plans and Healthcare Services, LLC (formerly Firstsource Transaction Services LLC ('FTS'))
    1. Firstsource Process Management Services Limited
    1. Firstsource BPO Ireland Limited
    1. Firstsource Dialog Solutions (Private) Limited
    1. One Advantage LLC
    1. MedAssist Holdings LLC
    1. Firstsource Solutions USA, LLC
    1. Sourcepoint, Inc.
    1. Sourcepoint Fulfillment Services, Inc.
    1. PatientMatters LLC
    1. Kramer Technologies, LLC
    1. Medical Advocacy Services for Healthcare, Inc.
    1. Firstsource Employee Benefit Trust
    1. The Stonehill Group,Inc. (acquired on 9 November 2021)
    1. American Recovery Services, Inc. (acquired on 29 December 2021)
    1. Firstsource Solutions México, S. de R.L. de C.V (incorporated on 13 December 2021)

Associate:

    1. Nanobi Data and Analytics Private Limited
  • (ii) is presented in accordance with the requirements of Regulation 33 of the Listing Regulations; and
  • (iii) gives a true and fair view in conformity with the recognition and measurement principles laid down in the Indian Accounting Standard 34 'Interim Financial Reporting' ("Ind AS 34") and other accounting principles generally accepted in India of the consolidated net profit and consolidated total comprehensive income and other financial information of the Group for the quarter and six months ended 30 September 2022.

Basis for Opinion

Page 2 of 6 We conducted our audit in accordance with the Standards on Auditing ("SA"s) specified under Section 143(10) of the Companies Act, 2013 (the "Act"). Our responsibilities under those Standards are further described in Auditor's Responsibilities for audit of the Consolidated Financial Results for the quarter and six months ended 30 September 2022 section of our report. We are independent of the Group and its associate in accordance with the Code of Ethics issued by the Institute of Chartered Accountants of India ("ICAI") together with the ethical requirements that are relevant to our audit of the Consolidated Financial Results for the quarter and six months ended 30 September 2022 under the provisions of the Act and the Rules thereunder, and

we have fulfilled our other ethical responsibilities in accordance with these requirements and the ICAI's Code of Ethics. We believe that the audit evidence obtained by us is sufficient and appropriate to provide a basis for our audit opinion.

Management's Responsibilities for the Statement

This Statement, which includes the Consolidated Financial Results is the responsibility of the Company's Board of Directors and has been approved by them for the issuance. The Statement has been compiled from the related audited condensed interim consolidated financial statements as at and for the quarter and six months ended 30 September 2022. This responsibility includes the preparation and presentation of the Consolidated Financial Results for the quarter and six months ended 30 September 2022 that give a true and fair view of the consolidated net profit and consolidated other comprehensive income and other financial information of the Group including its associate in accordance with the recognition and measurement principles laid down in the Ind AS 34, prescribed under Section 133 of the Act, read with relevant rules issued thereunder and other accounting principles generally accepted in India and in compliance with Regulation 33 of the Listing Regulations.

The respective Boards of Directors of the companies included in the Group and of its associate are responsible for maintenance of adequate accounting records in accordance with the provisions of the Act for safeguarding the assets of the Group and its associate and for preventing and detecting frauds and other irregularities; selection and application of appropriate accounting policies; making judgments and estimates that are reasonable and prudent; and the design, implementation and maintenance of adequate internal financial controls, that were operating effectively for ensuring the accuracy and completeness of the accounting records, relevant to the preparation and presentation of the respective financial results that give a true and fair view and are free from material misstatement, whether due to fraud or error, which have been used for the purpose of preparation of the Consolidated Financial Results by the Directors of the Company, as aforesaid.

In preparing the Consolidated Financial Results, the respective Boards of Directors of the companies included in the Group and of its associate are responsible for assessing the ability of the respective subsidiaries and of its associate to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless

the respective Boards of Directors either intend to liquidate their respective entities or to cease operations, or has no realistic alternative but to do so.

The respective Boards of Directors of the companies included in the Group and of its associate are responsible for overseeing the financial reporting process of the Group and of its associate.

Auditor's Responsibilities for audit of the Consolidated Financial Results for the quarter and six months ended 30 September 2022

Our objectives are to obtain reasonable assurance about whether the Consolidated Financial Results for the quarter and six months ended 30 September 2022 as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor's report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with SAs will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these Consolidated Financial Results.

As part of an audit in accordance with SAs, we exercise professional judgment and maintain professional skepticism throughout the audit. We also:

  • Identify and assess the risks of material misstatement of the Consolidated Financial Results, whether due to fraud or error, design and perform audit procedures responsive to those risks, and obtain audit evidence that is sufficient and appropriate to provide a basis for our opinion. The risk of not detecting a material misstatement resulting from fraud is higher than for one resulting from error, as fraud may involve collusion, forgery, intentional omissions, misrepresentations, or the override of internal control.
  • Obtain an understanding of internal control relevant to the audit in order to design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of such controls.
  • Evaluate the appropriateness of accounting policies used and the reasonableness of accounting estimates made by the Board of Directors.
  • Evaluate the appropriateness and reasonableness of disclosures made by the Board of Directors in terms of the requirements specified under Regulation 33 of the Listing Regulations.

  • Conclude on the appropriateness of the Board of Directors' use of the going concern basis of accounting and, based on the audit evidence obtained, whether a material uncertainty exists related to events or conditions that may cast significant doubt on the ability of the Group and its associate to continue as a going concern. If we conclude that a material uncertainty exists, we are required to draw attention in our auditor's report to the related disclosures in the Consolidated Financial Results or, if such disclosures are inadequate, to modify our opinion. Our conclusions are based on the audit evidence obtained up to the date of our auditor's report. However, future events or conditions may cause the Group and its associate to cease to continue as a going concern.

  • Evaluate the overall presentation, structure and content of the Consolidated Financial Results, including the disclosures, and whether the Consolidated Financial Results represent the underlying transactions and events in a manner that achieves fair presentation.
  • Perform procedures in accordance with the circular issued by the SEBI under Regulation 33(8) of the Listing Regulations to the extent applicable.
  • Obtain sufficient appropriate audit evidence regarding the Standalone Financial Results, entities within the Group and its associate to express an opinion on the Consolidated Financial Results. We are responsible for the direction, supervision and performance of the audit of financial information of entities within the Group included in the Consolidated Financial Results of which we are the independent auditors. We have evaluated the materiality of revenue, net profit and total assets of an associate whose unaudited interim financial information was included in the Consolidated Financial Results of the Group and have concluded that those were not material to the Group. We remain solely responsible for our audit opinion.

Materiality is the magnitude of misstatements in the Consolidated Financial Results that, individually or in aggregate, makes it probable that the economic decisions of a reasonably knowledgeable user of the Consolidated Financial Results may be influenced. We consider quantitative materiality and qualitative factors in (i) planning the scope of our audit work and in evaluating the results of our work; and (ii) to evaluate the effect of any identified misstatements in the Consolidated Financial Results.

We communicate with those charged with governance of the Company and such other entities included in the Consolidated Financial Results of which we are the independent auditors regarding, among other matters, the planned scope and

timing of the audit and significant audit findings including any significant deficiencies in internal control that we identify during our audit.

We also provide those charged with governance with a statement that we have complied with relevant ethical requirements regarding independence, and to communicate with them all relationships and other matters that may reasonably be thought to bear on our independence, and where applicable, related safeguards.

For DELOITTE HASKINS & SELLS LLP

Chartered Accountants (Firm's Registration No. 117366W/W-100018)

Sanjiv V. Pilgaonkar Partner (Membership No. 39826) UDIN: 22039826BBSSBP5384

Mumbai, 2 November 2022

AUDITED CONSOLIDATED FINANCIAL RESULTS FOR THE QUARTER AND SIX MONTHS ENDED SEPTEMBER 30, 2022

CIN: L64202MH2001PLC134147

Registered office: 5th Floor, Paradigm 'B' wing, Mindspace, Link Road, Malad (West), Mumbai 400 064 Tel: + 91 22 66660888 Fax: + 91 22 6666 0887 web: www.firstsource.com, email:[email protected]

(Rs. in millions, except per share data and per equity data)
Quarter ended Six months ended Year ended
September 30 June 30 September 30 September 30 September 30 March 31
2022 2022 2021 2022 2021 2022
Particulars (Audited) (Audited) (Audited) (Audited) (Audited) (Audited)
Income
Revenue from operations 14,735.41 14,524.45 14,182.12 29,259.86 28,962.21 58,657.40
Other operating income, net 146.90 199.13 104.00 346.03 171.93 554.13
Other income, net 493.72 63.51 7.33 557.23 7.20 5.55
Total income 15,376.03 14,787.09 14,293.45 30,163.12 29,141.34 59,217.08
Expenses
Employee benefits expense 9,526.81 9,597.33 9,727.52 19,124.14 19,946.35 39,467.57
Depreciation and amortization 662.82 639.08 596.60 1,301.90 1,180.35 2,493.73
Finance costs 198.87 186.66 155.12 385.53 300.62 639.39
Other expenses 3,438.29 3,316.48 2,170.66 6,754.77 4,416.55 10,145.38
Total expenses 13,826.79 13,739.55 12,649.90 27,566.34 25,843.87 52,746.07
Profit before tax and share in net profit / (loss) of associate 1,549.24 1,047.54 1,643.55 2,596.78 3,297.47 6,471.01
Share in net profit of associate - - - - - -
Profit before tax 1,549.24 1,047.54 1,643.55 2,596.78 3,297.47 6,471.01
Tax expense
Current tax 159.43 134.89 183.67 294.32 408.36 741.55
Deferred tax 95.80 61.78 109.81 157.58 202.23 364.16
Net profit after tax 1,294.01 850.87 1,350.07 2,144.88 2,686.88 5,365.30
Other comprehensive income, net of taxes 538.59 708.85 159.65 1,247.44 445.21 812.24
Total comprehensive income 1,832.60 1,559.72 1,509.72 3,392.32 3,132.09 6,177.54
Profit attributable to:
Owners of the equity 1,294.03 850.90 1,350.10 2,144.93 2,695.20 5,373.74
Non - controlling interest (0.02) (0.03) (0.03) (0.05) (8.32) (8.44)
1,294.01 850.87 1,350.07 2,144.88 2,686.88 5,365.30
Total comprehensive income attributable to:
Owners of the equity 1,832.40 1,560.29 1,509.70 3,392.69 3,140.36 6,187.58
Non - controlling interest 0.20 (0.57) 0.02 (0.37) (8.27) (10.04)
1,832.60 1,559.72 1,509.72 3,392.32 3,132.09 6,177.54
Paid-up equity share capital (Face value per share of Rs 10)
Other Equity
6,969.91 6,969.91 6,969.91 6,969.91 6,969.91 6,969.91
23,359.53
Earning per share (Rs) : (Face value per share of Rs 10)
-Basic 1.90 1.25 2.03 3.15 3.97 7.90
-Diluted 1.84 1.21 1.96 3.05 3.82 7.62

Notes to financial results :

  1. The audited condensed interim consolidated financial statements for the quarter and six months ended September 30, 2022 have been taken on record by the Board of Directors at its meeting held on November 2, 2022. The statutory auditors have expressed an unmodified audit opinion. The information presented above is extracted from the audited condensed interim consolidated financial statements prepared in accordance with the Indian Accounting Standards 34 ('Ind AS 34') 'Interim Financial Reporting', as prescribed under Section 133 of the Companies Act, 2013 read with Rule 3 of the Companies (Indian Accounting Standards) Rules, 2015 and relevant amendment rules issued thereunder.

  2. Other Income includes Rs 578.60 for the quarter ended September 30, 2022 relating to the fair value of the liability for contingent considerations. These liabilities are expected to be settled in Q3 / Q4 of FY23.

  3. Consolidated statement of cash flows is attached in Annexure I.

4. Standalone Information (Audited)

Particulars Quarter ended
Six months ended
Year ended
September 30 June 30 September 30 September 30
September 30
March 31
2022 2022 2021 2022 2021 2022
Total income 3,565.62 3,657.66 4,161.84 7,223.28 8,252.79 16,227.56
Net profit before taxation 779.97 810.35 1,271.06 1,590.32 2,474.96 4,533.58
Net profit after taxation and before other comprehensive income 627.14 694.09 1,102.67 1,321.23 2,117.35 3,875.89
Firstsource Solutions Limited
AUDITED CONSOLIDATED FINANCIAL RESULTS FOR THE QUARTER AND SIX MONTHS ENDED SEPTEMBER 30, 2022
5. Statement of assets and liabilities (Audited)
(Rs in millions)
As at As at
Particulars September 30
2022
March 31
2022
ASSETS
Non-current assets
Property, plant and equipment 1,960.91 2,284.73
Capital work-in-progress 77.91 -
Right-of-use assets 5,925.32 6,757.79
Goodwill on consolidation 29,158.86 27,207.95
Other Intangible assets
Intangible assets under development
1,037.81 1,185.94
Investment in associates accounted for using the equity method 57.97
0.07
29.34
0.07
Financial assets
Investments 113.30 114.58
Other financial assets 499.62 529.01
Deferred tax assets 2,928.83 2,817.84
Income tax assets (net) 841.31 794.10
Others non-current assets 904.84 1,153.86
Total non-current assets
Current assets
43,506.75 42,875.21
Financial assets
Investments 1,031.84 1,185.38
Trade receivables
- Billed 5,901.60 6,446.25
- Unbilled 3,029.38 3,159.06
Cash and cash equivalents 1,414.23 828.20
Other balances with banks 26.26 70.14
Other financial assets 319.77 536.21
Other current assets
Total current assets
1,638.51
13,361.59
1,986.46
14,211.70
Total assets 56,868.34 57,086.91
EQUITY AND LIABILITIES
Equity
Equity share capital 6,969.91 6,969.91
Other equity 25,909.57 23,359.53
Total equity attributable to equity holders of the Company
Non - controlling interest
32,879.48
3.32
30,329.44
3.69
Total equity 32,882.80 30,333.13
LIABILITIES
Non-current liabilities
Financial liabilities
Long term borrowings 2,143.69 2,733.02
Lease liabilities
Other financial liabilities
5,433.69
507.87
6,253.53
1,321.54
Provisions 311.78 137.46
Deferred tax liabilities 978.03 959.02
Total non-current liabilities 9,375.06 11,404.57
Current liabilities
Financial liabilities
Short term and other borrowings 6,383.18 7,363.60
Trade payables 1,691.63 1,780.59
Lease liabilities 1,483.93 1,486.89
Other financial liabilities 3,188.00 3,346.45
Other current liabilities 842.32 838.31
Provisions
Provision for tax (net)
1,021.42
-
527.47
5.90
Total current liabilities 14,610.48 15,349.21
Total equity and liabilities 56,868.34 57,086.91

Page 2

AUDITED CONSOLIDATED FINANCIAL RESULTS FOR THE QUARTER AND SIX MONTHS ENDED SEPTEMBER 30, 2022

6. Segment Reporting - Consolidated audited
--------------------------------------------- --
6. Segment Reporting - Consolidated audited (Rs in millions)
Quarter ended Six months ended Year ended
Particulars September 30 June 30 September 30 September 30 September 30 March 31
2022 2022 2021 2022 2021 2022
(Audited) (Audited) (Audited) (Audited) (Audited) (Audited)
Segment revenue
a) Banking and Financial Services 6,392.40 6,725.69 6,937.65 13,118.09 14,569.20 29,020.16
b) Healthcare 5,084.44 4,666.49 4,195.96 9,750.93 8,146.57 17,141.46
c) Communication, Media and Technology 2,960.64 2,926.79 2,774.00 5,887.43 5,674.97 11,406.94
d) Diverse Industries 297.93 205.48 274.51 503.41 571.47 1,088.84
Total 14,735.41 14,524.45 14,182.12 29,259.86 28,962.21 58,657.40
Less: Inter-segment revenue - - - - - -
Net segment revenue 14,735.41 14,524.45 14,182.12 29,259.86 28,962.21 58,657.40
Segment results before tax and finance costs
a) Banking and Financial Services 528.53 807.44 1,397.53 1,335.97 2,899.44 5,074.52
b) Healthcare 927.81 697.31 634.68 1,625.12 1,280.75 3,060.93
c) Communication, Media and Technology 483.51 513.52 428.35 997.03 852.28 1,850.96
d) Diverse Industries 46.38 17.50 3.34 63.88 8.97 43.79
Total 1,986.23 2,035.77 2,463.90 4,022.00 5,041.44 10,030.20
i) Finance costs (198.87) (186.66) (155.12) (385.53) (300.62) (639.39)
ii) Other unallocable expenditure net of
unallocable income (238.12) (801.57) (665.23) (1,039.69) (1,443.35) (2,919.80)
iii) Share in net profit / (loss) of associate - - - - - -
Profit before tax and other comprehensive income 1,549.24 1,047.54 1,643.55 2,596.78 3,297.47 6,471.01

Note on segment information

Business segments

Operating segments are defined as components of an enterprise for which discrete financial information is available that is evaluated regularly by the Chief Operating Decision Maker ('CODM'), in deciding how to allocate resources and in assessing performance. Operating segments are identified based on the internal organization at the Balance Sheet date. With the objective of internal financial reporting and decision making of the Group, the CODM has reviewed the manner in which the Group views the business risks and returns and monitors its operations. Accordingly, the group has identified business segment which comprises of Banking and Financial Services, Healthcare, Communication, Media and Technology and Diverse Industries.

Revenues and expenses directly attributable to the segments are reported under each reportable segment. The accounting principles used in the preparation of the segment information are consistently applied to record revenue and expenditure in individual business segments.

Assets and liabilities used in the Group's business are not directly identified to any of the operating segments, as these are used interchangeably between segments. Allocation of such assets and liabilities is not practicable and any forced allocation would not result in any meaningful segregation. Hence assets and liabilities have not been identified to any of the reportable segments by the Group.

By order of the Board For Firstsource Solutions Limited

Mumbai, India Vipul Khanna November 2, 2022 Managing Director and CEO

Consolidated statement of cash flows (Audited) Annexure I

(Rs in millions)
Six months ended
Particulars September 30 September 30
Cash flow from operating activities 2022 2021
Net profit before taxation and non controlling interest 2,596.78 3,297.47
Adjustments for
Depreciation and amortization 1,301.90 1,180.35
Allowance for expected credit loss/ bad debts written-off, net
Loss on sale of property,plant and equipment,net
110.78
10.58
81.79
0.53
Foreign exchange (gain), net unrealized (869.57) (47.02)
Finance costs 385.53 300.62
Interest income (0.82) (0.55)
Adoption of amendment to Ind AS 37
Profit on sale/redemption of investments
(380.83)
(21.25)
-
(15.91)
Fair value and other adjustments, (net) (601.21) -
Employee stock compensation expense 114.20 166.35
Operating cash flow before changes in working capital 2,646.09 4,963.63
Changes in working capital
Decrease in trade receivables 649.65 78.09
Decrease / (increase) in loans and advances and other assets 418.23 (7.15)
Increase / (decrease) in liabilities and provisions 454.49 (1,780.09)
Net changes in working capital 1,522.37 (1,709.15)
Income taxes paid (355.34) (560.64)
Net cash generated from operating activities (A) 3,813.12 2,693.84
Cash flow from investing activities
Purchase of current investments (6,064.85) (6,782.16)
Proceeds from sale of current investments 6,239.64 6,677.23
Interest income received 0.82 0.55
Purchase of property, plant and equipment (283.70) (400.52)
Proceeds from sale of property, plant and equipment 13.72 119.07
Earmarked balances with banks 43.88 37.05
Proceeds from redemption of debentures - 2.00
Net cash used in investing activities (B) (50.49) (346.78)
Cash flow from financing activities
Repayment of short term borrowings (1,772.26) (197.54)
Proceeds from long term borrowings 243.84 14.83
Repayment of long term borrowings (41.33) (305.75)
Proceeds from issuance of equity shares - 37.32
Interest paid (389.27) (302.44)
Purchase of treasury shares, (net) (173.44) (305.95)
Purchase of Non-controlling Interest in a subsidiary (276.40) (887.28)
Repayment of lease liabilities (771.06) (508.12)
Net cash used in financing activities (C) (3,179.92) (2,454.93)
Net increase / (decrease) in cash and cash equivalents (A+B+C) 582.71 (107.87)
Cash and cash equivalents at the beginning of the period 828.20 1,316.16
Foreign exchange gain on translating Cash and cash equivalents 3.32 1.78
Cash and cash equivalents at the end of the period 1,414.23 1,210.07

Chartered Accountants One International Center Tower 3, 27th - 32nd Floor Senapati Bapat Marg Elphinstone Road (West) Mumbai – 400 013 Maharashtra, India

Tele: + 91 22 6185 4000 Fax: +91 22 6185 4001

INDEPENDENT AUDITOR'S REPORT ON AUDIT OF INTERIM STANDALONE FINANCIAL RESULTS

TO THE BOARD OF DIRECTORS OF FIRSTSOURCE SOLUTIONS LIMITED

Opinion

We have audited the Standalone Financial Results for the quarter and six months ended 30 September 2022 ("Standalone Financial Results") included in the accompanying 'Statement of Standalone Audited Financial Results for the Quarter and Six months Ended 30 September 2022 of FIRSTSOURCE SOLUTIONS LIMITED (the "Company"), (the "Statement"), being submitted by the Company pursuant to the requirements of Regulation 33 of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015, as amended (the "Listing Regulations").

In our opinion and to the best of our information and according to the explanations given to us, the Standalone Financial Results for the quarter and six months ended 30 September 2022:

  • i. is presented in accordance with the requirements of Regulation 33 of the Listing Regulations; and
  • ii. gives a true and fair view in conformity with the recognition and measurement principles laid down in the Indian Accounting Standard 34 'Interim Financial Reporting' ("Ind AS 34") and other accounting principles generally accepted in India of the net profit and total comprehensive income and other financial information of the Company for the quarter then ended.

Basis for Opinion

We conducted our audit in accordance with the Standards on Auditing ("SA"s) specified under Section 143(10) of the Companies Act, 2013 (the "Act"). Our responsibilities under those Standards are further described in Auditor's Responsibilities for Audit of the Standalone Financial Results for the quarter and six months ended 30 September 2022 section of our report. We are independent of the Company in accordance with the Code of Ethics issued by

the Institute of Chartered Accountants of India (the "ICAI") together with the ethical requirements that are relevant to our audit of the Standalone Financial Results for the quarter and six months ended 30 September 2022 under the provisions of the Act and the Rules thereunder, and we have fulfilled our other ethical responsibilities in accordance with these requirements and the ICAI's Code of Ethics. We believe that the audit evidence obtained by us is sufficient and appropriate to provide a basis for our audit opinion.

Management's Responsibilities for the Statement

This Statement, which includes the Standalone Financial Results is the responsibility of the Company's Board of Directors, and has been approved by them for the issuance. The Statement has been compiled from the related audited interim condensed standalone financial statements as at and for the quarter and six months ended 30 September 2022. This responsibility includes the preparation and presentation of the Standalone Financial Results for the quarter and six months ended 30 September 2022 that give a true and fair view of the net profit and other comprehensive income and other financial information in accordance with the recognition and measurement principles laid down in the Ind AS 34, prescribed under Section 133 of the Act read with relevant rules issued thereunder and other accounting principles generally accepted in India and in compliance with Regulation 33 of the Listing Regulations. This responsibility also includes maintenance of adequate accounting records in accordance with the provisions of the Act for safeguarding the assets of the Company and for preventing and detecting frauds and other irregularities; selection and application of appropriate accounting policies; making judgments and estimates that are reasonable and prudent; and the design, implementation and maintenance of adequate internal financial controls that were operating effectively for ensuring the accuracy and completeness of the accounting records, relevant to the preparation and presentation of the Standalone Financial Results that give a true and fair view and is free from material misstatement, whether due to fraud or error.

In preparing the Standalone Financial Results, the Board of Directors is responsible for assessing the Company's ability, to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the Board of Directors either intends to liquidate the Company or to cease operations, or has no realistic alternative but to do so.

The Board of Directors is also responsible for overseeing the financial reporting process of the Company.

Auditor's Responsibilities for audit of the Standalone Financial Results for the quarter and six months ended 30 September 2022

Our objectives are to obtain reasonable assurance about whether the Standalone Financial Results for the quarter and six months ended 30 September 2022 as a whole is free from material misstatement, whether due to fraud or error, and to issue an auditor's report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with SAs will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of the Standalone Financial Results.

As part of an audit in accordance with SAs, we exercise professional judgment and maintain professional skepticism throughout the audit. We also:

  • Identify and assess the risks of material misstatement of the Standalone Financial Results, whether due to fraud or error, design and perform audit procedures responsive to those risks, and obtain audit evidence that is sufficient and appropriate to provide a basis for our opinion. The risk of not detecting a material misstatement resulting from fraud is higher than for one resulting from error, as fraud may involve collusion, forgery, intentional omissions, misrepresentations, or the override of internal control.
  • Obtain an understanding of internal control relevant to the audit in order to design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the Company's internal control.
  • Evaluate the appropriateness of accounting policies used and the reasonableness of accounting estimates made by the Board of Directors.
  • Evaluate the appropriateness and reasonableness of disclosures made by the Board of Directors in terms of the requirements specified under Regulation 33 of the Listing Regulations.
  • Conclude on the appropriateness of the Board of Directors' use of the going concern basis of accounting and, based on the audit evidence obtained, whether a material uncertainty exists related to events or conditions that may cast significant doubt on the ability of the Company to continue as a going concern. If we conclude that a material uncertainty exists, we are required to draw attention in our auditor's report to the related disclosures in the Statement or, if such disclosures are inadequate, to modify our opinion. Our conclusions are based on the audit evidence obtained up to the date of our auditor's report. However, future events or conditions may cause the Company to cease to continue as a going concern.

  • Evaluate the overall presentation, structure and content of the Standalone Financial Results, including the disclosures, and whether the Standalone Financial Results represent the underlying transactions and events in a manner that achieves fair presentation.

  • Obtain sufficient appropriate audit evidence regarding the Standalone Financial Results of the Company to express an opinion on the Standalone Financial Results.

Materiality is the magnitude of misstatements in the Standalone Financial Results that, individually or in aggregate, makes it probable that the economic decisions of a reasonably knowledgeable user of the Standalone Financial Results may be influenced. We consider quantitative materiality and qualitative factors in (i) planning the scope of our audit work and in evaluating the results of our work; and (ii) to evaluate the effect of any identified misstatements in the Standalone Financial Results.

We communicate with those charged with governance regarding, among other matters, the planned scope and timing of the audit and significant audit findings including any significant deficiencies in internal control that we identify during our audit.

We also provide those charged with governance with a statement that we have complied with relevant ethical requirements regarding independence, and to communicate with them all relationships and other matters that may reasonably be thought to bear on our independence, and where applicable, related safeguards.

For DELOITTE HASKINS & SELLS LLP

Chartered Accountants (Firm's Registration No. 117366W/W-100018)

Sanjiv V. Pilgaonkar Partner (Membership No. 39826) UDIN: 22039826BBSSCT9325

Mumbai, 2 November 2022

AUDITED STANDALONE FINANCIAL RESULTS FOR THE QUARTER AND SIX MONTHS ENDED SEPTEMBER 30, 2022

CIN: L64202MH2001PLC134147

Registered office: 5th Floor, Paradigm 'B' wing, Mindspace, Link Road, Malad (West), Mumbai 400 064

Tel: + 91 22 66660888 Fax: + 91 22 6666 0887 web: www.firstsource.com, email:[email protected]
---------------------------------------------------------------------------------------------------------------- --
(Rs in millions, except per share data and per equity data)
Quarter ended Six months ended Year ended
September 30 June 30 September 30 September 30 September 30 March 31
2022 2022 2021 2022 2021 2022
Particulars (Audited) (Audited) (Audited) (Audited) (Audited) (Audited)
Income
Revenue from operations 3,328.76 3,382.66 3,967.69 6,711.42 7,914.42 15,356.00
Other operating income, net 181.46 206.80 112.30 388.26 183.12 564.06
Other income, net 55.40 68.20 81.85 123.60 155.25 307.50
Total income 3,565.62 3,657.66 4,161.84 7,223.28 8,252.79 16,227.56
Expenses
Employee benefits expense 1,780.51 1,878.38 1,998.22 3,658.89 3,981.86 8,000.45
Depreciation and amortization 223.02 233.98 217.88 457.00 436.55 881.98
Finance costs 42.31 43.79 52.76 86.10 107.72 200.68
Other expenses 739.81 691.16 621.92 1,430.97 1,251.70 2,610.87
Total expenses 2,785.65 2,847.31 2,890.78 5,632.96 5,777.83 11,693.98
Profit before tax 779.97 810.35 1,271.06 1,590.32 2,474.96 4,533.58
Tax expense
Current tax 126.51 127.26 179.30 253.77 368.16 747.86
Deferred tax 26.32 (11.00) (10.91) 15.32 (10.55) (90.17)
Net profit after tax 627.14 694.09 1,102.67 1,321.23 2,117.35 3,875.89
Other comprehensive income, net of taxes (149.62) (130.41) 153.34 (280.03) 129.58 128.26
Total comprehensive income 477.52 563.68 1,256.01 1,041.20 2,246.93 4,004.15
Paid-up equity share capital (Face value per share of Rs 10) 6,969.91 6,969.91 6,969.91 6,969.91 6,969.91 6,969.91
Other equity 16,228.34
Earning per share (Rs): (Face value per share of Rs 10)
-Basic 0.92 1.02 1.66 1.94 3.12 5.70
-Diluted 0.89 0.99 1.60 1.88 3.00 5.49

Notes to financial results :

  1. The audited condensed interim standalone financial statements for the quarter and six months ended September 30, 2022 have been taken on record by the Board of Directors at its meeting held on November 2, 2022. The statutory auditors have expressed an unmodified audit opinion. The information presented above is extracted from the audited condensed interim standalone financial statements prepared in accordance with the Indian Accounting Standards 34 ('Ind AS 34') 'Interim Financial Reporting', as prescribed under Section 133 of the Companies Act, 2013 read with Rule 3 of the Companies (Indian Accounting Standards) Rules, 2015 and relevant amendment rules issued thereunder.

  2. As per Ind AS 108 - Operating Segment ('Ind AS 108'), if a financial report contains both consolidated financial statements of a parent that is within the scope of this Ind AS as well as the parent's separate financial statements, segment information is required only in the consolidated financial statements. Accordingly, information required to be presented under Ind AS 108 - Operating Segment has been given in the consolidated financial results.

  3. Standalone statement of cash flows is attached in Annexure I.

Firstsource Solutions Limited AUDITED STANDALONE FINANCIAL RESULTS QUARTER AND SIX MONTHS ENDED SEPTEMBER 30, 2022

4. Statement of Assets and liabilities (Audited)

As at
As at
Particulars
September 30
March 31
2022
2022
ASSETS
Non-current assets
Property, plant and equipment
775.48
907.44
Capital work-in-progress
47.33
-
Right-of-use assets
1,690.72
2,072.98
Goodwill
40.14
40.14
Other Intangible assets
78.84
106.31
Financial assets
Investments
12,252.05
12,208.50
Other financial assets
380.69
436.72
Other non-current assets
79.43
113.41
Deferred tax assets (net)
2,851.93
2,791.57
Income tax assets (net)
755.85
739.11
Total non- current assets
18,952.46
19,416.18
Current assets
Financial assets
Investments
997.55
1,151.86
Trade receivables
- Billed
8,033.22
5,172.44
- Unbilled
352.19
196.30
Cash and cash equivalents
160.82
189.23
Other balances with banks
26.26
70.14
Other financial assets
289.32
527.55
Other current assets
570.66
757.91
Total current assets
10,430.02
8,065.43
Total assets
29,382.48
27,481.61
EQUITY AND LIABILITIES
Equity
Equity share capital
6,969.91
6,969.91
Other equity
17,210.30
16,228.34
24,180.21
23,198.25
Total equity
LIABILITIES
Non-current liabilities
Financial liabilities
Long term borrowings
28.72
42.39
Lease liabilities
1,652.18
1,998.69
Other financial liabilities
8.09
-
Provisions for employee benefits
147.46
137.46
Total non-current liabilities
1,836.45
2,178.54
Current liabilities
Financial liabilities
Short term and other borrowings
812.37
72.72
Trade payables
613.41
465.99
Lease liabilities
488.82
538.92
Other financial liabilities
1,196.39
775.13
Provisions for employee benefits
154.89
136.92
Other current liabilities
99.94
109.24
Provision for tax (net)
-
5.90
3,365.82
2,104.82
Total current liabilities
Total equity and liabilities
29,382.48
27,481.61
(Rs in millions)

By order of the Board For Firstsource Solutions Limited

November 2, 2022 Managing Director and CEO

Mumbai, India Vipul Khanna

Standalone Statement of cash flows (Audited) Annexure I

(Rs in millions)
Particulars For the six months ended
30 September 2022
30 September 2021
Cash flow from operating activities
Net Profit before taxation 1,590.32 2,474.96
Adjustments for
Depreciation and amortization 457.00 436.55
Allowance for expected credit loss / bad debt written off, net 3.16 -
Loss on sale of Property Plant and Equipment 1.56 2.38
Foreign exchange gain, net unrealised (108.93) (8.45)
Finance costs 86.10 107.72
Interest income (0.75) (0.47)
Profit on sale / redemption of investments (20.47) (15.39)
Employee stock compensation expense 42.27 85.21
Operating cash flow before changes in working capital 2,050.26 3,082.51
Changes in working capital
Increase in trade receivables (2,933.73) (705.21)
Decrease / (increase) in loans and advances and other assets 193.99 (111.82)
Increase / (decrease) in liabilities and provisions 620.79 (712.14)
Net changes in working capital (2,118.95) (1,529.17)
Income taxes paid (300.45) (541.71)
Net cash (used in) / generated from operating activities (A) (369.14) 1,011.63
Cash flow from investing activities
Purchase of current investments (6,064.85) (6,749.67)
Proceeds from sale of current investments 6,239.63 6,644.65
Proceeds from redemption of debentures - 2.00
Interest income received 0.75 0.47
Purchase of property plant and equipment (88.65) (207.00)
Proceeds from sale of property plant and equipment 3.95 25.98
Earmarked funds placed with banks 43.88 37.05
Net cash generated from / (used in) investing activities (B) 134.71 (246.52)
Cash flow from financing activities
Proceeds from long term borrowings 21.74 14.83
Proceeds from short term borrowings 745.57 -
Repayment of long term borrowings (41.33) (39.49)
Proceeds from issuance of equity shares - 37.32
Interest paid (86.10) (107.72)
Purchase of treasury shares, (net) (173.44) (305.95)
Repayment of lease liabilities (258.31) (212.50)
Net cash generated from / (used in) financing activities (C) 208.13 (613.51)
Net (decrease) / increase in cash and cash equivalents at the end of the period (A+B+C) (26.30) 151.60
Cash and cash equivalents at the beginning of the period 189.23 99.21
Foreign exchange (loss) on translating Cash and cash equivalents (2.11) (2.60)
Cash and cash equivalents at the end of the period 160.82 248.21

PRESS RELEASE

Firstsource Solutions Reports Second Quarter Fiscal 2023 Results

Revenues of ₹ 14,882million

Operating Margin of ₹ 1,254 million

PAT of ₹ 1,294 million

Mumbai, November 2, 2022: Firstsource Solutions Limited (NSE: FSL, BSE:532809), a global provider of Business Process Management (BPM) services and an RP-Sanjiv Goenka Group company, reported its consolidated financial results for the quarter and half year ended September30, 2022, according to IndAS.

Financial Highlights for Quarter Ended September 30th, 2022:

  • Revenues at ₹ 14,882 million (US\$ 187 million), Y-o-Y growth of 4.2% and 1.8% in CC
  • Operating Margin (OM) at ₹ 1,254 million or 8.4% of Revenues
  • Profit After Tax (PAT) at ₹ 1,294 million or 8.7% of revenues
  • Diluted Earnings Per Share (EPS) of ₹ 1.84

Financial Highlights for Half Year Ended September 30th, 2022:

  • Revenues at ₹ 29,606 million (US\$ 378 million), Y-o-Y growth of 1.6% and degrowth of 0.5% in CC
  • Operating Margin (OM) at ₹ 2,425 million or 8.2% of Revenues
  • Profit After Tax (PAT) at ₹ 2,145 million or 7.2% of revenues
  • Diluted Earnings Per Share (EPS) of ₹ 3.05

Dr. Sanjiv Goenka, Chairman - RPSG Group and Firstsource Solutions, commented, "Oursecond quarter results have been steady, despite the challenging global macro environment, validating our strategy to drive digital and ensure a diverse portfolio across ourbusinesses.Normalizing for thestructuralshiftin the Mortgagemarket, ourgrowthhas been consistent and is helping build amorebalancedbusinessmix. I amconfident of long-termgrowth asthe near-termmacro headwindssubside.Moreover,the multiple analystrecognitions demonstrate the valuewe add to our clients."

Key Business Highlights:

The diversity of our business offerings and digital solutions has held us in good stead, enabling a strong suite of 25 client wins and a resilient quarter.

  • Healthcare onboarded two new clients on the back of strong digital capabilities, including a top 10 health plan. We continue to build strong partnerships developing a domain specific ecosystem with an AI-first approach and leveraging remote patient monitoring opportunities
  • Banking and Financial Services grew strongly with 22 new clients during the quarter. The Mortgage business witnessed continued success in services and automation practices onboarding eightnew clients. Collections business opened offices in Mexico with key client wins enhancing our BNPL portfolio and added 11 new clients during the quarter leveraging Digital Collections. The Collections business is also witnessing green shoots in Europe. Europe business had an excellent quarter, onboarding threenew clients, including a fast-growing specialist digital bank
  • Within Communications, Media and Tech, we onboarded an EdTech client, a leading testing company
  • Over half of our wins for the quarter were driven from digital solutions, validating our strategy to ensure digital driven engagements
  • We expanded our footprint with the opening of three new centersin Mexico City, Makati (PH) and Birmingham (UK)
  • Received top industry recognitionsfrom:
  • o ISG Provider Lens: ranked a Leader in Contact Center Customer Experience 2022
  • o NelsonHall Neat Mortgage and Loan Services 2022: named a 'Leader' for Overall Market Segment
  • o Mortgage Professional America (MPA): recognized as a 2022 Top Mortgage Employer

PRESS RELEASE

About Firstsource:

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a leading provider of transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology and other industries. The Company's 'Digital First, Digital Now' approach helps organizations reinvent operations and reimagine business models, enabling them to deliver moments that matter and build competitive advantage. With an established presence in the US, the UK, Mexico, India and the Philippines, Firstsource acts as a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies. (www.firstsource.com)

Media Contact

Investors Contact

[email protected]

[email protected]

2nd November 2022

To:

National Stock Exchange of India Limited (Scrip Code: FSL) Exchange Plaza, Plot no. C/1, G Block, Bandra-Kurla Complex, Bandra (East),

BSE Limited (Scrip Code: 532809) Phiroze Jeejeebhoy Towers, Dalal Street, Mumbai - 400 001

Dear Madam/ Sir,

Mumbai - 400 051

Sub: Declaration under Regulation 33 of the SEBI (Listing Obligations and Disclosures Requirements) Regulations 2015 read with SEBI circular CIR/CFD/CMD/56/2016 dated 27th May 2016

We hereby declare that as mentioned under the Independent Auditor's Report dated 2nd November 2022 for Consolidated and Standalone Financial Results respectively for the quarter and half year ended 30th September 2022 are with unmodified opinion.

Please take the same on your record.

Thanking you,

For Firstsource Solutions Limited

POOJA SURESH NAMBIAR

Digitally signed by POOJA SURESH NAMBIAR Date: 2022.11.02 13:08:58 +05'30'

Pooja Nambiar Company Secretary