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Firstsource Solutions Ltd. — Annual Report 2026
May 6, 2026
61977_rns_2026-05-06_414817ad-914e-464d-90d6-550ae6849ee3.pdf
Annual Report
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RP-Sanjiv Goenka Group
Growing Legacies
firstsource
6th May 2026
To:
National Stock Exchange of India Limited (Scrip Code: FSL)
Exchange Plaza,
Plot no. C/1, G Block,
Bandra-Kurla Complex
Bandra (East),
Mumbai - 400 051
BSE Limited (Scrip Code: 532809)
Phiroze Jeejeebhoy Towers,
Dalal Street,
Mumbai - 400 001
Dear Madam/ Sir,
Sub: Declaration of Audited Standalone and Consolidated financial results for the quarter & financial year ended 31st March 2026 (Q4 FY2025-26) and Outcome of the Board Meeting
We wish to inform you that the Board of Directors of the Company at their meeting held today i.e. 6th May 2026, inter-alia approved the Audited Standalone and Consolidated Financial Results for the quarter & financial year ended 31st March 2026, copies of which are enclosed herewith along with copies of Auditors' Reports thereon and a copy of Press Release relating to the financial results.
The Meeting commenced at 11:30 a.m. and concluded at 1:08 p.m.
We request you to take the above on record.
Thanking you,
For Firstsource Solutions Limited
POOJA
SURESH
NAMBIAR
Digitally signed by
POOJA SURESH
NAMBIAR
Pooja Nambiar
Company Secretary
Encl.: A/a
Firstsource Solutions Ltd
1st Floor, Athena Towers, Mindspace Malad, Goregaon (W), Mumbai – 400 063 India
Tel: +91 (22) 6666 0888 | Fax: +91 (22) 6666 0887 | Web: www.firstsource.com
(CIN: L64202MH2001PLC134147)
Deloitte Haskins & Sells LLP
Chartered Accountants
One International Center,
Tower 3, 31st Floor,
Senapati Bapat Marg
Elphinstone Road (West),
Mumbai - 400 013
Maharashtra, India
Tel: +91 22 6185 6000
Fax: +91 22 6185 4101
INDEPENDENT AUDITOR'S REPORT ON AUDIT OF QUARTERLY AND ANNUAL CONSOLIDATED FINANCIAL RESULTS
TO THE BOARD OF DIRECTORS OF FIRSTSOURCE SOLUTIONS LIMITED
Opinion
We have audited the accompanying Statement of Consolidated Financial Results of FIRSTSOURCE SOLUTIONS LIMITED (the 'Company') and its subsidiaries (the Company and its subsidiaries together referred to as the 'Group') for the quarter and year ended 31 March 2026 and its share of the net profit after tax and total comprehensive income/(loss) of its associate for the quarter and year ended 31 March 2026 (the 'Statement'), being submitted by the Company pursuant to the requirements of Regulation 33 of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015, as amended ('the LODR Regulations').
In our opinion and to the best of our information and according to the explanations given to us, and based on the consideration of the associate referred to in Other Matters section below, the Consolidated Financial Results for the quarter and year ended 31 March 2026:
(i) includes the financial results of the following entities:
Holding Company:
- Firstsource Solutions Limited
Subsidiaries:
- Firstsource Group USA, Inc.
- Firstsource Solutions UK Limited
- Firstsource Solutions S.A.
- Firstsource Advantage LLC
- Firstsource Business Process Services, LLC
- Firstsource Health Plans and Healthcare Services, LLC
- Firstsource Process Management Services Limited
- Firstsource BPO Ireland Limited
- Firstsource Dialog Solutions (Private) Limited
- One Advantage LLC
- MedAssist Holdings LLC
- Firstsource Solutions USA, LLC
- Sourcepoint, Inc.
- Sourcepoint Fulfillment Services, Inc.
- Patient Matters LLC
- Kramer Technologies, LLC
- Medical Advocacy Services for Healthcare, Inc.
- Firstsource Employee Benefit Trust
Page 1 of 5
Regd. Office: One International Center, Tower 3, 31st floor, Senapati Bapat Marg, Elphinstone Road (West), Mumbai-400 013, Maharashtra, India.
Deloitte Haskins & Sells LLP is registered with Limited Liability having LLP Identification No: AAB-8737
Deloitte Haskins & Sells LLP
- The Stonehill Group, Inc.
- American Recovery Services, Inc.
- Firstsource Solutions Mexico, S. de R.L. de C.V
- Firstsource Solutions Jamaica Limited
- Firstsource BPO South Africa (Pty) Limited
- Firstsource Solutions Australia Pty Limited
- Firstsource Provider Services Private Limited (formerly known as Quintessence Business Solutions & Services Private Limited)
- Quintessence Health LLC
- Ascensos Limited
- Ascensos South Africa (RF) (PTY) Ltd
- Ascensos Trinidad Limited
- Ascensos Contact Centres Romania SRL
- Accunai India Services Private Limited
- Firstsource Solutions Limited Colombia S.A.S.
- Firstsource Middle East Services LLC (incorporated on 25 July 2025)
- Firstsource Solutions Canada Inc. (incorporated on 27 October 2025)
- Pastdue Credit Solutions Limited (w.e.f 11 December 2025)
- Jaye Inc. d/b/a Telemedik (w.e.f 13 January 2026)
Associate:
- Nanobi Data and Analytics Private Limited
(ii) are presented in accordance with the requirements of Regulation 33 of the Listing Regulations, 2015; and
(iii) gives a true and fair view in conformity with the recognition and measurement principles laid down in the Indian Accounting Standards 34 "Interim Financial Reporting" (Ind AS 34") prescribed under Section 133 of the Companies Act, 2013 (the 'Act') read with relevant rules issued thereunder and other accounting principles generally accepted in India of the consolidated net profit and consolidated other comprehensive income and other financial information of the Group for the quarter and year ended 31 March 2026.
Basis for Opinion
We conducted our audit of the Statement in accordance with the Standards on Auditing ('SA's) specified under Section 143(10) of the Act. Our responsibilities under those Standards are further described in Auditor's Responsibilities for audit of the Consolidated Financial Results for the quarter and year ended 31 March 2026 section of our report. We are independent of the Group and its associate in accordance with the Code of Ethics issued by the Institute of Chartered Accountants of India ('ICAI') together with the ethical requirements that are relevant to our audit of the Statement under the provisions of the Act and the Rules thereunder, and we have fulfilled our other ethical responsibilities in accordance with these requirements and the ICAI's Code of Ethics. We believe that the audit evidence obtained by us is sufficient and appropriate to provide a basis for our audit opinion.
Deloitte Haskins & Sells LLP
Management's and Board of Directors' Responsibilities for the Statement
This Statement, which includes the Consolidated Financial Results is the responsibility of the Company's Board of Directors and has been approved by it for the issuance. The Statement has been compiled from the related audited consolidated financial statements for the year ended 31 March 2026. This responsibility includes the preparation and presentation of the Consolidated Financial Results for the quarter and year ended 31 March 2026 that give a true and fair view of the consolidated net profit and consolidated other comprehensive income and other financial information of the Group including its associate in accordance with the recognition and measurement principles laid down in the Ind AS, prescribed under Section 133 of the Act, read with relevant rules issued thereunder and other accounting principles generally accepted in India and in compliance with Regulation 33 of the LODR Regulations. The respective Boards of Directors of the companies included in the Group and of its associate are responsible for maintenance of adequate accounting records in accordance with the provisions of the Act for safeguarding the assets of the Group and its associate and for preventing and detecting frauds and other irregularities; selection and application of appropriate accounting policies; making judgments and estimates that are reasonable and prudent; and the design, implementation and maintenance of adequate internal financial controls, that were operating effectively for ensuring the accuracy and completeness of the accounting records, relevant to the preparation and presentation of the respective financial results that give a true and fair view and are free from material misstatement, whether due to fraud or error, which have been used for the purpose of preparation of this Consolidated Financial Results by the Directors of the Company, as aforesaid.
In preparing the Consolidated Financial Results, the respective Boards of Directors of the companies included in the Group and of its associate, are responsible for assessing the ability of the respective entities to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the respective Boards of Directors either intend to liquidate their respective entities or to cease operations, or has no realistic alternative but to do so.
The respective Boards of Directors of the companies included in the Group and of its associate are responsible for overseeing the financial reporting process of the Group and of its associate.
Auditor's Responsibilities for audit of the Consolidated Financial Results for the quarter and year ended 31 March 2026
Our objectives are to obtain reasonable assurance about whether the Consolidated Financial Results for the quarter and year ended 31 March 2026 as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor's report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with SAs will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of this Consolidated Financial Results.
As part of an audit in accordance with SAs, we exercise professional judgment and maintain professional skepticism throughout the audit. We also:
- Identify and assess the risks of material misstatement of the Consolidated Financial Results, whether due to fraud or error, design and perform audit procedures responsive to those risks, and obtain audit evidence that is sufficient and appropriate to provide a basis for our opinion. The risk of not detecting a material misstatement resulting from fraud is higher than for one resulting from error, as fraud may involve collusion, forgery, intentional omissions, misrepresentations, or the override of internal control.
Deloitte Haskins & Sells LLP
-
Obtain an understanding of internal control relevant to the audit in order to design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of such controls.
-
Evaluate the appropriateness of accounting policies used and the reasonableness of accounting estimates made by the Board of Directors.
-
Evaluate the appropriateness and reasonableness of disclosures made by the Board of Directors in terms of the requirements specified under Regulation 33 of the LODR Regulations.
-
Conclude on the appropriateness of the Board of Directors’ use of the going concern basis of accounting and, based on the audit evidence obtained, whether a material uncertainty exists related to events or conditions that may cast significant doubt on the ability of the Group and its associate to continue as a going concern. If we conclude that a material uncertainty exists, we are required to draw attention in our auditor’s report to the related disclosures in the Consolidated Financial Results or, if such disclosures are inadequate, to modify our opinion. Our conclusions are based on the audit evidence obtained up to the date of our auditor’s report. However, future events or conditions may cause the Group and its associates to cease to continue as a going concern.
-
Evaluate the overall presentation, structure and content of the Consolidated Financial Results, including the disclosures, and whether the Consolidated Financial Results represent the underlying transactions and events in a manner that achieves fair presentation.
-
Perform procedures in accordance with the circular issued by the SEBI under Regulation 33(8) of the LODR Regulations to the extent applicable.
-
Obtain sufficient appropriate audit evidence regarding the Standalone Financial Results, entities within the Group and its associate to express an opinion on the Consolidated Financial Results. We are responsible for the direction, supervision and performance of the audit of financial information of entities included in the Consolidated Financial Results of which we are the independent auditors. For entities included in the Consolidated Financial Results, which have been audited by the other auditors, such other auditors remain responsible for the direction, supervision and performance of the audits carried out by them. We remain solely responsible for our audit opinion.
Materiality is the magnitude of misstatements in the Consolidated Financial Results that, individually or in aggregate, makes it probable that the economic decisions of a reasonably knowledgeable user of the Consolidated Financial Results may be influenced. We consider quantitative materiality and qualitative factors in (i) planning the scope of our audit work and in evaluating the results of our work; and (ii) to evaluate the effect of any identified misstatements in the Consolidated Financial Results.
We communicate with those charged with governance of the Company and such other entities included in the Consolidated Financial Results of which we are the independent auditors regarding, among other matters, the planned scope and timing of the audit and significant audit findings including any significant deficiencies in internal control that we identify during our audit.
We also provide those charged with governance with a statement that we have complied with relevant ethical requirements regarding independence, and to communicate with them all relationships and other matters that may reasonably be thought to bear on our independence, and where applicable, related safeguards.
Deloitte Haskins & Sells LLP
We also performed procedures in accordance with the circular issued by the SEBI under Regulation 33(8) of the LODR Regulations, to the extent applicable.
Other Matters
-
The Statement includes the results for the quarter ended 31 March 2026 being the balancing figure between audited figures in respect of the full financial year and the audited year to date figures up to the third quarter of the current financial year. Our report on the Statement is not modified in respect of this matter.
-
The consolidated financial results also includes the Group’s share of loss after tax of ₹ Nil million and ₹ Nil million (less than ₹ 0.01 million) for the quarter and year ended 31 March 2026 respectively and total comprehensive income of ₹ Nil million and ₹ Nil million (less than ₹ 0.01 million) for the quarter and year ended 31 March 2026 respectively, as considered in the Statement, in respect of an associate, whose financial information has not been audited by us. The financial information is unaudited and has been furnished to us by the Management and our opinion on the Statement, in so far as it relates to the amounts and disclosures included in respect of this associate, is based solely on such unaudited financial information. In our opinion and according to the information and explanations given to us by the Board of Directors of the Company, this financial information is not material to the Group.
Our report on the Statement is not modified in respect of the above matters with respect to our reliance on the financial information certified by the Board of Directors of the Company.
For DELOITTE HASKINS & SELLS LLP
Chartered Accountants
(Firm's Registration No. 117366W/W-100018)

Mukesh Jain
Partner
(Membership No. 108262)
UDIN: 26108262SAIRRE3141
Place: Mumbai
Date: 06 May 2026
Page 1
| Firstsource Solutions Limited AUDITED CONSOLIDATED FINANCIAL RESULTS FOR THE QUARTER AND YEAR ENDED MARCH 31, 2026 CIN: L64202MH2001PLC134147 Registered office: 1st Floor, Athena Towers, Mindspace Malad, Goregaon West, Mumbai, Maharashtra, India, 400063 Tel: +91 22 66660888, web: www.firstsource.com, email:[email protected] | |||||
|---|---|---|---|---|---|
| (€ in millions, except per share data and per equity data) | |||||
| Particulars | Quarter ended | Year ended | |||
| March 31 | December 31 | March 31 | March 31 | March 31 | |
| 2026 | 2025 | 2025 | 2026 | 2025 | |
| (Audited) | (Audited) | (Audited) | (Audited) | (Audited) | |
| Income | |||||
| Revenue from operations | 26,130.44 | 24,674.47 | 21,677.68 | 96,161.20 | 79,721.00 |
| Other operating income, net | (295.90) | (243.70) | (63.10) | (597.26) | 82.14 |
| Other income, net | (17.08) | 36.20 | 21.18 | 74.53 | (8.67) |
| Total income | 25,817.46 | 24,466.97 | 21,635.76 | 95,638.47 | 79,794.47 |
| Expenses | |||||
| Employee benefits expense | 14,766.49 | 14,311.74 | 13,515.00 | 55,902.91 | 49,957.80 |
| Depreciation and amortization | 1,160.87 | 1,111.99 | 905.98 | 4,340.89 | 3,270.35 |
| Finance costs | 520.19 | 432.50 | 426.24 | 1,814.66 | 1,478.76 |
| Other expenses | 6,763.88 | 6,092.52 | 4,771.41 | 24,099.24 | 17,769.14 |
| Total expenses | 23,211.43 | 21,948.75 | 19,618.63 | 86,157.70 | 72,476.05 |
| Profit before exceptional items, share in net profit of associate and tax | 2,606.03 | 2,518.22 | 2,017.13 | 9,480.77 | 7,318.42 |
| Exceptional items, net expense / (income) | 1,001.45 | 982.34 | (88.09) | ||
| Profit before tax and share in net profit of associate | 2,606.03 | 1,516.77 | 2,017.13 | 8,498.43 | 7,406.51 |
| Share in net profit of associate | |||||
| Profit before tax | 2,606.03 | 1,516.77 | 2,017.13 | 8,498.43 | 7,406.51 |
| Tax expense | |||||
| Current tax | 522.79 | 388.39 | 283.33 | 1,868.81 | 1,294.64 |
| Deferred tax | 30.79 | (74.91) | 126.94 | (114.50) | 167.36 |
| Net profit after tax | 2,052.45 | 1,203.29 | 1,606.86 | 6,744.12 | 5,944.51 |
| Other comprehensive income, net of taxes | 794.18 | (5.76) | (186.13) | (207.81) | 432.57 |
| Total comprehensive income | 2,846.63 | 1,197.53 | 1,420.73 | 6,536.31 | 6,377.08 |
| Profit attributable to: | |||||
| Owners of the equity | 2,052.44 | 1,203.34 | 1,606.85 | 6,744.25 | 5,944.55 |
| Non - controlling interest | 0.01 | (0.05) | 0.01 | (0.13) | (0.04) |
| 2,052.45 | 1,203.29 | 1,606.86 | 6,744.12 | 5,944.51 | |
| Total comprehensive income attributable to: | |||||
| Owners of the equity | 2,846.56 | 1,197.58 | 1,420.76 | 6,536.32 | 6,376.96 |
| Non - controlling interest | 0.07 | (0.05) | (0.03) | (0.01) | 0.12 |
| 2,846.63 | 1,197.53 | 1,420.73 | 6,536.31 | 6,377.08 | |
| Paid-up equity share capital (Face value per share of € 10) | 6,969.91 | 6,969.91 | 6,969.91 | 6,969.91 | 6,969.91 |
| Other Equity | 36,875.39 | 34,006.39 | |||
| Earning per share (€) : (Face value per share of € 10) | |||||
| -Basic | 2.97 | 1.74 | 2.33 | 9.77 | 8.63 |
| -Diluted | 2.91 | 1.71 | 2.28 | 9.56 | 8.42 |
| Notes to financial results : | |||||
| 1. Figures for the quarter ended March 31, 2026 and March 31, 2025 are the balancing figures between the audited consolidated financial statements in respect of the full year and the audited consolidated condensed interim financial statements for nine months ended December 31, 2025 and December 31, 2024 respectively, which are prepared in accordance with the Ind AS prescribed under section 133 of the Companies Act, 2013 read with the Companies (Indian Accounting Standards) Rules, 2015 as amended from time to time. These results have been reviewed by the Audit Committee and approved by the Board of Directors at its meeting held on May 6, 2026. The statutory auditors have expressed an unmodified audit opinion on these results. | |||||
| 2. The Company through its wholly owned subsidiary Firstsource Health Plans and Healthcare Services, LLC on January 13, 2026, has acquired 100% ownership in Jaye Inc. d/b/a TeleMedik ("Telemedik") for a purchase consideration not to exceed USD 3 million (as per Share Purchase Agreement), including contingent consideration of USD 1 million. Telemedik, a Puerto Rico based outsourced service provider offering healthcare and telehealth solutions. Of the purchase consideration paid, € 57.66 million has been allocated to the fair value of identified net assets and € 146.02 million has been allocated to goodwill. | |||||
| 3. Consolidated statement of cash flows is attached in Annexure I. | |||||
| 4. Standalone Information (Audited) (€ in millions) | |||||
| Particulars | Quarter ended | Year ended | |||
| March 31 | December 31 | March 31 | March 31 | March 31 | |
| 2026 | 2025 | 2025 | 2026 | 2025 | |
| Total income | 7,822.80 | 7,629.69 | 6,383.31 | 29,244.95 | 23,468.43 |
| Net profit before tax and after exceptional items | 1,876.21 | 714.33 | 1,254.93 | 5,432.32 | 5,338.96 |
| Net profit after tax and before other comprehensive income | 1,400.34 | 588.06 | 923.49 | 4,321.03 | 4,270.44 |
Page 2
| Firstsource Solutions Limited | ||
|---|---|---|
| AUDITED CONSOLIDATED FINANCIAL RESULTS FOR THE QUARTER AND YEAR ENDED MARCH 31, 2026 | ||
| 5. Statement of assets and liabilities (Audited) | ||
| As at | As at | |
| Particulars | March 31 | March 31 |
| 2026 | 2025 | |
| ASSETS | ||
| Non-current assets | ||
| Property, plant and equipment | 3,103.46 | 2,762.90 |
| Capital work-in-progress | 299.20 | 491.41 |
| Right-of-use assets | 8,558.20 | 9,125.76 |
| Goodwill on consolidation | 42,655.34 | 36,799.24 |
| Other Intangible assets | 1,351.38 | 1,247.60 |
| Investment in associates accounted for using the equity method | - | 0.07 |
| Financial assets | ||
| Investments | 657.73 | 115.21 |
| Other financial assets | 917.95 | 1,026.46 |
| Deferred tax assets | 3,910.41 | 2,734.63 |
| Income tax assets (net) | 895.81 | 713.93 |
| Others non-current assets | 3,227.97 | 1,964.65 |
| Total non-current assets | 65,577.45 | 56,981.86 |
| Current assets | ||
| Financial assets | ||
| Investments | 501.56 | 615.63 |
| Trade receivables | ||
| - Billed | 13,093.86 | 11,677.13 |
| - Unbilled | 7,692.03 | 5,183.18 |
| Cash and cash equivalents | 2,585.84 | 1,542.12 |
| Other balances with banks | 106.88 | 127.81 |
| Other financial assets | 235.49 | 206.32 |
| Other current assets | 3,407.28 | 2,888.28 |
| Total current assets | 27,622.94 | 22,240.47 |
| Total assets | 93,200.39 | 79,222.33 |
| EQUITY AND LIABILITIES | ||
| Equity | ||
| Equity share capital | 6,969.91 | 6,969.91 |
| Other equity | 36,875.39 | 34,006.39 |
| Total equity attributable to equity holders of the Company | 43,845.30 | 40,976.30 |
| Non - controlling interest | 3.95 | 3.96 |
| Total equity | 43,849.25 | 40,980.26 |
| LIABILITIES | ||
| Non-current liabilities | ||
| Financial liabilities | ||
| Long term borrowings | 1,896.70 | 3,419.00 |
| Lease liabilities | 7,315.37 | 8,069.81 |
| Other financial liabilities | 2,327.96 | 580.48 |
| Provisions | 1,139.50 | 240.82 |
| Deferred tax liabilities | 1,886.41 | 1,645.11 |
| Total non-current liabilities | 14,565.94 | 13,955.22 |
| Current liabilities | ||
| Financial liabilities | ||
| Short-term and other borrowings | 17,478.01 | 11,907.95 |
| Trade payables | 5,579.33 | 3,976.20 |
| Lease liabilities | 2,528.87 | 2,295.86 |
| Other financial liabilities | 6,469.49 | 4,208.59 |
| Other current liabilities | 1,404.61 | 1,105.52 |
| Provisions | 973.31 | 643.34 |
| Provision for income tax (net) | 351.58 | 149.39 |
| Total current liabilities | 34,785.20 | 24,286.85 |
| Total equity and liabilities | 93,200.39 | 79,222.33 |
Page 3
| Firstsource Solutions Limited AUDITED CONSOLIDATED FINANCIAL RESULTS FOR THE QUARTER AND YEAR ENDED MARCH 31, 2026 | |||||
|---|---|---|---|---|---|
| 6. Segment Reporting - Consolidated audited (₹ in millions) | |||||
| Particulars | Quarter ended | Year ended | |||
| March 31 | December 31 | March 31 | March 31 | March 31 | |
| 2026 | 2025 | 2025 | 2026 | 2025 | |
| (Audited) | (Audited) | (Audited) | (Audited) | (Audited) | |
| Segment revenue | |||||
| a) Banking and Financial Services | 8,413.05 | 7,811.40 | 7,234.46 | 31,128.21 | 27,119.16 |
| b) Healthcare | 8,981.00 | 7,925.12 | 7,330.19 | 32,090.70 | 27,823.87 |
| c) Communication, Media and Technology | 5,212.13 | 5,237.19 | 4,559.99 | 20,437.21 | 16,897.74 |
| d) Diverse Industries | 3,524.27 | 3,700.76 | 2,553.04 | 12,505.09 | 7,880.23 |
| Total | 26,130.45 | 24,674.47 | 21,677.68 | 96,161.21 | 79,721.00 |
| Less: Inter-segment revenue | |||||
| Net segment revenue | 26,130.45 | 24,674.47 | 21,677.68 | 96,161.21 | 79,721.00 |
| Segment results before tax and finance costs | |||||
| a) Banking and Financial Services | 1,717.22 | 1,409.11 | 1,336.80 | 6,094.93 | 4,482.28 |
| b) Healthcare | 1,262.14 | 1,076.00 | 1,014.58 | 4,281.07 | 3,701.40 |
| c) Communication, Media and Technology | 1,092.25 | 1,063.59 | 711.99 | 3,854.39 | 2,839.61 |
| d) Diverse Industries | 371.53 | 472.53 | 250.97 | 1,358.90 | 918.10 |
| Total | 4,443.14 | 4,021.23 | 3,314.34 | 15,589.29 | 11,941.39 |
| i) Finance costs | (520.19) | (432.50) | (426.24) | (1,814.66) | (1,478.76) |
| ii) Other unallocable expenditure net of unallocable income | (1,316.92) | (1,070.51) | (870.97) | (4,293.86) | (3,144.21) |
| Profit before exceptional items, share in net profit of associate and tax | 2,606.03 | 2,518.22 | 2,017.13 | 9,480.77 | 7,318.42 |
| i) Exceptional items, net (expense) / income | - | (1,001.45) | - | (982.34) | 88.09 |
| ii) Share in net profit of associate | - | - | - | - | - |
| Profit before tax and other comprehensive income | 2,606.03 | 1,516.77 | 2,017.13 | 8,498.43 | 7,406.51 |
| Note on segment information Business segments | |||||
| Operating segments are defined as components of an enterprise for which discrete financial information is available that is evaluated regularly by the Chief Operating Decision Maker ('CODM'), in deciding how to allocate resources and in assessing performance. Operating segments are identified based on the internal organization at the Balance Sheet date. With the objective of internal financial reporting and decision making of the Group, the CODM has reviewed the manner in which the Group views the business risks and returns and monitors its operations. Accordingly, the group has identified business segment which comprises of Banking and Financial Services, Healthcare, Communication, Media and Technology and Diverse Industries. Revenues and expenses directly attributable to the segments are reported under each reportable segment. The accounting principles used in the preparation of the segment information are consistently applied to record revenue and expenditure in individual business segments. | |||||
| Assets and liabilities used in the Group's business are not directly identified to any of the operating segments, as these are used interchangeably between segments. Allocation of such assets and liabilities is not practicable and any forced allocation would not result in any meaningful segregation. Hence assets and liabilities have not been identified to any of the reportable segments by the Group. | |||||
| By order of the Board For Firstsource Solutions Limited RITESH M DINANI Digitally signed by RITESH M IDNANI Date: 2026.05.06 13:12:11 +05'30" Ritesh Mohan Idnani Managing Director and CEO |
Page 4
| Firstsource Solutions Limited | ||
|---|---|---|
| Consolidated Statement of cash flows (Audited) Annexure I (₹ in millions) | ||
| Particulars | Year ended | |
| March 31 | March 31 | |
| 2026 | 2025 | |
| Cash flow from operating activities | ||
| Net profit before tax and non controlling interest | 8,498.43 | 7,406.51 |
| Adjustments for | ||
| Depreciation and amortization | 4,340.89 | 3,270.35 |
| Allowance for expected credit loss, net | 76.32 | 110.31 |
| Loss on sale of property, plant and equipment, net | 17.77 | 49.98 |
| Foreign exchange loss, net unrealized | 855.93 | 325.24 |
| Finance costs | 1,814.66 | 1,478.76 |
| Interest income | (40.70) | (26.84) |
| Profit on sale / redemption of investments | (60.44) | (68.45) |
| Employee stock compensation expense | 633.85 | 715.88 |
| Exceptional items, net expense / (income) | 982.34 | (88.09) |
| Operating cash flow before changes in working capital | 17,119.05 | 13,173.65 |
| Changes in working capital | ||
| Increase in trade receivables | (3,435.35) | (4,208.57) |
| Increase in loans and advances and other assets | (1,862.04) | (1,233.46) |
| Increase in liabilities and provisions | 2,215.06 | 498.06 |
| Net changes in working capital | (3,082.33) | (4,943.97) |
| Income taxes paid | (1,896.96) | (1,218.72) |
| Net cash generated from operating activities (A) | 12,139.76 | 7,010.96 |
| Cash flow from investing activities | ||
| Purchase of current investments | (32,408.37) | (26,458.68) |
| Proceeds from sale of current investments | 32,582.88 | 26,298.88 |
| Interest income received | 40.70 | 26.84 |
| Purchase of property, plant and equipment | (1,957.25) | (2,411.95) |
| Proceeds from sale of property, plant and equipment | 633.17 | 175.86 |
| Investment in short term fixed deposits | 32.50 | 0.50 |
| Earmarked balances with banks | (11.57) | 8.55 |
| Purchase of non-current investment | (279.48) | - |
| Payment of contingent consideration towards acquisition | (517.72) | - |
| Payment towards acquisition of businesses (net of cash acquired ₹ 319.93 million (March 31, 2025 - ₹ 203.49 million)) | (2,638.48) | (5,098.96) |
| Net cash used in investing activities (B) | (4,523.62) | (7,458.96) |
| Cash flow from financing activities | ||
| Proceeds from short term borrowings, net | 2,018.70 | 5,198.48 |
| Proceeds from long term borrowings | - | 3,382.11 |
| Repayment of long term borrowings | - | (1,793.68) |
| Interest paid | (1,788.35) | (1,579.22) |
| Purchase of treasury shares, net | (499.88) | (362.00) |
| Purchase of Non-controlling Interest in a subsidiary | - | (224.82) |
| Repayment of lease liabilities | (2,596.94) | (1,636.38) |
| Dividend paid, net | (3,801.29) | (2,758.57) |
| Net cash (used in) / generated from financing activities (C) | (6,667.76) | 225.92 |
| Net increase / (decrease) in cash and cash equivalents (A+B+C) | 948.38 | (222.08) |
| Cash and cash equivalents at the beginning of the year | 1,542.12 | 1,747.74 |
| Foreign exchange gain on translating Cash and cash equivalents | 95.34 | 16.46 |
| Cash and cash equivalents at the end of the year | 2,585.84 | 1,542.12 |
Deloitte Haskins & Sells LLP
Chartered Accountants
One International Center,
Tower 3, 31st Floor,
Senapati Bapat Marg
Elphinstone Road (West)
Mumbai - 400 013
Maharashtra, India
Tel: +91 22 6185 6000
Fax: +91 22 6185 4101
INDEPENDENT AUDITOR'S REPORT ON AUDIT OF QUARTERLY AND ANNUAL STANDALONE FINANCIAL RESULTS
TO THE BOARD OF DIRECTORS OF FIRSTSOURCE SOLUTIONS LIMITED
Opinion
We have audited the Standalone Financial Results for the quarter and year ended 31 March 2026 ("Standalone Financial Results") included in the accompanying "Statement of Standalone Audited Financial Results for the Quarter and Year Ended 31 March 2026, of FIRSTSOURCE SOLUTIONS LIMITED (the "Company") being submitted by the Company pursuant to the requirements of Regulation 33 of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015, as amended (the 'LODR Regulations').
In our opinion and to the best of our information and according to the explanations given to us, the Standalone Financial Results for the quarter and year ended 31 March 2026:
i. are presented in accordance with the requirements of Regulation 33 of the Listing Regulations, as amended; and
ii. gives a true and fair view in conformity with the recognition and measurement principles laid down in the Indian Accounting Standards 34 "Interim Financial Reporting" (Ind AS 34") prescribed under Section 133 of the Companies Act, 2013 (the 'Act') read with relevant rules issued thereunder and other accounting principles generally accepted in India of the net profit and other comprehensive income and other financial information of the Company for the quarter and year ended 31 March 2026.
Basis for Opinion
We conducted our audit of the Statement in accordance with the Standards on Auditing ('SA's) specified under Section 143(10) of the Act. Our responsibilities under those Standards are further described in Auditor's Responsibilities for Audit of the Standalone Financial Results for the quarter and year ended 31 March 2026 section of our report. We are independent of the Company in accordance with the Code of Ethics issued by the Institute of Chartered Accountants of India (the 'ICAI') together with the ethical requirements that are relevant to our audit of the Statement under the provisions of the Act and the Rules thereunder, and we have fulfilled our other ethical responsibilities in accordance with these requirements and the ICAI's Code of Ethics. We believe that the audit evidence obtained by us is sufficient and appropriate to provide a basis for our audit opinion.
Management's and Board of Directors' Responsibilities for the Statement
This Statement, which includes the Standalone Financial Results, is the responsibility of the Company's Board of Directors, and has been approved by them for the issuance. The Statement has been compiled from the related audited standalone financial statements for the year ended 31 March 2026. This responsibility includes the preparation and presentation of the Standalone Financial Results for the
Page 1 of 3
Regd. Office: One International Center, Tower 3, 31st floor, Senapati Bapat Marg, Elphinstone Road (West), Mumbai-400 013, Maharashtra, India.
Deloitte Haskins & Sells LLP is registered with Limited Liability having LLP Identification No: AAB-8737
Deloitte Haskins & Sells LLP
quarter and year ended 31 March 2026 that give a true and fair view of the net profit and other comprehensive income and other financial information in accordance with the recognition and measurement principles laid down in the Indian Accounting Standards ('Ind AS') prescribed under Section 133 of the Act read with relevant rules issued thereunder and other accounting principles generally accepted in India and in compliance with Regulation 33 of the LODR Regulations. This responsibility also includes maintenance of adequate accounting records in accordance with the provisions of the Act for safeguarding the assets of the Company and for preventing and detecting frauds and other irregularities; selection and application of appropriate accounting policies; making judgments and estimates that are reasonable and prudent; and the design, implementation and maintenance of adequate internal financial controls that were operating effectively for ensuring the accuracy and completeness of the accounting records, relevant to the preparation and presentation of the Standalone Financial Results that give a true and fair view and is free from material misstatement, whether due to fraud or error.
In preparing the Standalone Financial Results, the Board of Directors is responsible for assessing the Company's ability, to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the Board of Directors either intends to liquidate the Company or to cease operations, or has no realistic alternative but to do so.
The Board of Directors is also responsible for overseeing the financial reporting process of the Company.
Auditor's Responsibilities for audit of the Standalone Financial Results for the quarter and year ended 31 March 2026
Our objectives are to obtain reasonable assurance about whether the Standalone Financial Results for the quarter and year ended 31 March 2026 as a whole, are free from material misstatement, whether due to fraud or error, and to issue an auditor's report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with SAs will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of this Standalone Financial Results.
As part of an audit in accordance with SAs, we exercise professional judgment and maintain professional skepticism throughout the audit. We also:
-
Identify and assess the risks of material misstatement of the Standalone Financial Results, whether due to fraud or error, design and perform audit procedures responsive to those risks, and obtain audit evidence that is sufficient and appropriate to provide a basis for our opinion. The risk of not detecting a material misstatement resulting from fraud is higher than for one resulting from error, as fraud may involve collusion, forgery, intentional omissions, misrepresentations, or the override of internal control.
-
Obtain an understanding of internal control relevant to the audit in order to design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the Company's internal control.
-
Evaluate the appropriateness of accounting policies used and the reasonableness of accounting estimates made by the Board of Directors.
-
Evaluate the appropriateness and reasonableness of disclosures made by the Board of Directors in terms of the requirements specified under Regulation 33 of the LODR Regulations.
-
Conclude on the appropriateness of the Board of Directors' use of the going concern basis of accounting and, based on the audit evidence obtained, whether a material uncertainty exists related to events or conditions that may cast significant doubt on the ability of the Company to continue as
Deloitte Haskins & Sells LLP
a going concern. If we conclude that a material uncertainty exists, we are required to draw attention in our auditor's report to the related disclosures in the Statement or, if such disclosures are inadequate, to modify our opinion. Our conclusions are based on the audit evidence obtained up to the date of our auditor's report. However, future events or conditions may cause the Company to cease to continue as a going concern.
- Evaluate the overall presentation, structure and content of the Standalone Financial Results, including the disclosures, and whether the Standalone Financial Results represent the underlying transactions and events in a manner that achieves fair presentation.
- Obtain sufficient appropriate audit evidence regarding the Standalone Financial Results of the Company to express an opinion on the Standalone Financial Results.
Materiality is the magnitude of misstatements in the Standalone Financial Results that, individually or in aggregate, makes it probable that the economic decisions of a reasonably knowledgeable user of the Standalone Financial Results may be influenced. We consider quantitative materiality and qualitative factors in (i) planning the scope of our audit work and in evaluating the results of our work; and (ii) to evaluate the effect of any identified misstatements in the Standalone Financial Results.
We communicate with those charged with governance regarding, among other matters, the planned scope and timing of the audit and significant audit findings including any significant deficiencies in internal control that we identify during our audit.
We also provide those charged with governance with a statement that we have complied with relevant ethical requirements regarding independence, and to communicate with them all relationships and other matters that may reasonably be thought to bear on our independence, and where applicable, related safeguards.
Other Matter
The Statement includes the results for the Quarter ended 31 March 2026 being the balancing figure between audited figures in respect of the full financial year and the audited year to date figures up to the third quarter of the current financial year. Our report on the Statement is not modified in respect of this matter.
For DELOITTE HASKINS & SELLS LLP
Chartered Accountants
(Firm's Registration No. 117366W/W-100018)

Mukesh Jain
Partner
(Membership No. 108262)
UDIN: 26108262LBXADJ7038
Place: Mumbai
Date: 06 May 2026
Page 1
| Firstsource Solutions Limited AUDITED STANDALONE FINANCIAL RESULTS FOR THE QUARTER AND YEAR ENDED MARCH 31, 2026 CIN: L64202MH2001PLC134147 Registered office: 1st Floor, Athena Towers, Mindspace Malad, Goregaon West, Mumbai, Maharashtra, India, 400063 Tel: +91 22 66660888 web: www.firstsource.com, email:[email protected] (₹ in millions, except per share data and per equity data) | |||||
|---|---|---|---|---|---|
| Particulars | Quarter ended | Year ended | |||
| March 31 | December 31 | March 31 | March 31 | March 31 | |
| 2026 | 2025 | 2025 | 2026 | 2025 | |
| (Audited) | (Audited) | (Audited) | (Audited) | (Audited) | |
| Income | |||||
| Revenue from operations | 8,159.28 | 7,808.82 | 6,396.61 | 29,810.69 | 23,121.29 |
| Other operating income, net | (422.88) | (288.60) | (119.78) | (982.21) | (55.58) |
| Other income, net | 86.40 | 109.47 | 106.48 | 416.47 | 402.72 |
| Total income | 7,822.80 | 7,629.69 | 6,383.31 | 29,244.95 | 23,468.43 |
| Expenses | |||||
| Employee benefits expense | 3,916.12 | 3,795.65 | 3,431.49 | 14,792.23 | 12,455.98 |
| Depreciation and amortization | 539.05 | 534.69 | 395.14 | 2,053.91 | 1,257.45 |
| Finance costs | 168.66 | 168.51 | 131.53 | 628.23 | 429.16 |
| Other expenses | 1,322.76 | 1,441.84 | 1,170.22 | 5,363.59 | 4,538.32 |
| Total expenses | 5,946.59 | 5,940.69 | 5,128.38 | 22,837.96 | 18,680.91 |
| Profit before exceptional items and tax | 1,876.21 | 1,689.00 | 1,254.93 | 6,406.99 | 4,787.52 |
| Exceptional items, net expense / (income) | - | 974.67 | - | 974.67 | (551.44) |
| Profit from ordinary activities before tax | 1,876.21 | 714.33 | 1,254.93 | 5,432.32 | 5,338.96 |
| Tax expense | |||||
| Current tax | 352.77 | 124.81 | 227.92 | 976.74 | 949.84 |
| Deferred tax | 123.10 | 1.46 | 103.52 | 134.55 | 118.68 |
| Net profit after tax | 1,400.34 | 588.06 | 923.49 | 4,321.03 | 4,270.44 |
| Other comprehensive income, net of taxes | (1,107.05) | (353.83) | (108.98) | (3,459.48) | (214.57) |
| Total comprehensive income | 293.29 | 234.23 | 814.51 | 861.55 | 4,055.87 |
| Paid-up equity share capital (Face value per share of ₹10) | 6,969.91 | 6,969.91 | 6,969.91 | 6,969.91 | 6,969.91 |
| Other equity | 15,982.77 | 18,788.54 | |||
| Earning per share (₹): (Face value per share of ₹10) | |||||
| -Basic | 2.03 | 0.85 | 1.34 | 6.26 | 6.20 |
| -Diluted | 1.99 | 0.83 | 1.31 | 6.13 | 6.05 |
| Notes to financial results : | |||||
| 1. Figures for the quarter ended March 31, 2026 and March 31, 2025 are the balancing figures between the audited standalone financial statements in respect of the full year and the audited standalone condensed interim financial statements for nine months ended December 31, 2025 and December 31, 2024 respectively, which are prepared in accordance with the Ind AS prescribed under section 133 of the Companies Act, 2013 read with the Companies (Indian Accounting Standards) Rules, 2015 as amended from time to time. These results have been reviewed by the Audit Committee and approved by the Board of Directors at its meeting held on May 6, 2026. The statutory auditors have expressed an unmodified audit opinion on these results. | |||||
| 2. As per Ind AS 108 - Operating Segment ('Ind AS 108'), if a financial report contains both consolidated financial statements of a parent that is within the scope of this Ind AS as well as the parent's separate financial statements, segment information is required only in the consolidated financial statements. Accordingly, information required to be presented under Ind AS 108 - Operating Segment has been given in the consolidated financial results. | |||||
| 3. The Board of Directors, at its meeting held on November 4, 2025, approved a Scheme of Amalgamation ('Scheme') under Sections 230 to 232 of the Companies Act, 2013, for the merger of Firstsource Process Management Services Limited and Accunai India Services Private Limited with the Company. The Scheme is subject to requisite approvals, including the sanction of the Hon'ble National Company Law Tribunal (NCLT), and is yet to attain finality. The Appointed date of the Scheme is April 1, 2026. | |||||
| 4. Standalone statement of cash flows is attached in Annexure I. |
Page 2
| Firstsource Solutions Limited
AUDITED STANDALONE FINANCIAL RESULTS FOR THE QUARTER AND YEAR ENDED MARCH 31, 2026 | | |
| --- | --- | --- |
| 5. Statement of Assets and liabilities (Audited) | | |
| (₹ in millions) | | |
| Particulars | As at | As at |
| | March 31 | March 31 |
| | 2026 | 2025 |
| ASSETS | | |
| Non-current assets | | |
| Property, plant and equipment | 1,485.17 | 1,435.96 |
| Capital work-in-progress | 290.80 | 418.25 |
| Right-of-use assets | 5,672.99 | 5,097.08 |
| Goodwill | 40.14 | 40.14 |
| Other Intangible assets | 195.92 | 57.63 |
| Financial assets | | |
| Investments | 16,207.29 | 15,951.24 |
| Other financial assets | 679.72 | 763.05 |
| Other non-current assets | 40.26 | 47.74 |
| Deferred tax assets (net) | 3,796.31 | 2,787.44 |
| Income tax assets (net) | 754.43 | 747.18 |
| Total non- current assets | 29,163.03 | 27,345.71 |
| Current assets | | |
| Financial assets | | |
| Investments | 116.46 | 375.01 |
| Trade receivables | | |
| - Billed | 11,694.59 | 8,677.06 |
| - Unbilled | 298.61 | 268.62 |
| Cash and cash equivalents | 342.32 | 193.59 |
| Other balances with banks | 106.88 | 95.31 |
| Other financial assets | 56.60 | 47.24 |
| Other current assets | 1,141.69 | 1,002.48 |
| Total current assets | 13,757.15 | 10,659.31 |
| Total assets | 42,920.18 | 38,005.02 |
| EQUITY AND LIABILITIES | | |
| Equity | | |
| Equity share capital | 6,969.91 | 6,969.91 |
| Other equity | 15,982.77 | 18,788.54 |
| Total equity | 22,952.68 | 25,758.45 |
| LIABILITIES | | |
| Non-current liabilities | | |
| Financial liabilities | | |
| Lease liabilities | 4,940.24 | 4,522.29 |
| Other financial liabilities | 2,256.40 | 231.77 |
| Provisions for employee benefits | 1,084.88 | 205.81 |
| Total non-current liabilities | 8,281.52 | 4,959.87 |
| Current liabilities | | |
| Financial liabilities | | |
| Short-term borrowings | 3,126.49 | 2,458.35 |
| Trade payables | 1,112.77 | 1,133.78 |
| Lease liabilities | 1,467.94 | 1,149.47 |
| Other financial liabilities | 5,319.51 | 2,075.70 |
| Provisions for employee benefits | 343.80 | 176.33 |
| Other current liabilities | 211.29 | 213.15 |
| Provision for income tax (net) | 104.18 | 79.92 |
| Total current liabilities | 11,685.98 | 7,286.70 |
| Total equity and liabilities | 42,920.18 | 38,005.02 |
| RITESH M
IDNANI | | |
| By order of the Board
For Firstsource Solutions Limited
Digitally signed by RITESH M
IDNANI
Date: 2026.05.06 13:12:36
+05'30'
Ritesh Mohan Idnani
Managing Director and CEO | | |
Page 3
| Firstsource Solutions Limited
Standalone Statement of cash flows (Audited)
Annexure I
(₹ in millions) | | |
| --- | --- | --- |
| Particulars | Year ended | |
| | March 31 | March 31 |
| | 2026 | 2025 |
| Cash flow from operating activities | | |
| Net Profit before tax | 5,432.32 | 5,338.96 |
| Adjustments for | | |
| Depreciation and amortization | 2,053.91 | 1,257.45 |
| Allowance for expected credit loss, net | (0.18) | (0.01) |
| (Gain) / Loss on sale of Property Plant and Equipment | (10.72) | 20.10 |
| Foreign exchange loss, net unrealised | 315.23 | 114.01 |
| Finance costs | 628.23 | 429.16 |
| Interest income | (27.59) | (15.12) |
| Profit on sale / redemption of investments | (39.07) | (45.47) |
| Employee stock compensation expense | 181.87 | 206.91 |
| Exceptional items, net expense / (income) | 974.67 | (551.44) |
| Operating cash flow before changes in working capital | 9,508.67 | 6,754.55 |
| Changes in working capital | | |
| Increase in trade receivables | (3,047.34) | (1,635.94) |
| Increase in loans and advances and other assets | (197.95) | (556.57) |
| Increase in liabilities and provisions | 1,026.58 | 1,354.92 |
| Net changes in working capital | (2,218.71) | (837.59) |
| Income taxes paid | (959.73) | (880.70) |
| Net cash generated from operating activities (A) | 6,330.23 | 5,036.26 |
| Cash flow from investing activities | | |
| Purchase of current investments | (30,753.45) | (25,393.73) |
| Proceeds from sale of current investments | 31,051.07 | 25,364.46 |
| Interest income received | 27.59 | 15.12 |
| Purchase of property plant and equipment | (1,184.04) | (1,511.33) |
| Proceeds from sale of property plant and equipment | 569.21 | 174.47 |
| Earmarked funds placed with banks | (11.57) | 8.55 |
| Payment towards acquisition of subsidiary | - | (2,078.87) |
| Payment of contingent consideration towards acquisition | (26.93) | - |
| Investment in subsidiary | (7.49) | (2.78) |
| Net cash used in investing activities (B) | (335.61) | (3,424.11) |
| Cash flow from financing activities | | |
| Proceeds from short term borrowings, net | 342.69 | 2,382.38 |
| Interest paid | (626.14) | (429.16) |
| Purchase of treasury shares, net | (499.88) | (362.00) |
| Repayment of lease liabilities | (1,264.10) | (664.88) |
| Dividend paid, net | (3,801.29) | (2,758.57) |
| Net cash used in financing activities (C) | (5,848.72) | (1,832.23) |
| Net increase / (decrease) in cash and cash equivalents at the end of the year (A+B+C) | 145.90 | (220.08) |
| Cash and cash equivalents at the beginning of the year | 193.59 | 414.14 |
| Foreign exchange gain / (loss) on translating cash and cash equivalents | 2.83 | (0.47) |
| Cash and cash equivalents at the end of the year | 342.32 | 193.59 |
RP - Sanjiv Goenka Group
Growing Legacies
PRESS RELEASE
firstsource
Firstsource Solutions Reports Fourth Quarter and Fiscal 2026 Results
FY26 Revenue crosses $1 billion mark with resilient growth of 19.7%; Normalized PAT up 26.9%; FY27 CC revenue growth guidance at 10%-13%; EBIT margin at 12.25%-12.75%
Mumbai, May 06, 2026: Firstsource Solutions Limited (NSE: FSL, BSE:532809), a global intelligence partner and an RP-Sanjiv Goenka Group company, reported its consolidated financial results for the quarter and year ended March 31, 2026, according to IndAS.
Financial highlights for Quarter ended March 31, 2026
- Revenues at ₹ 25,835 million (US$ 283 million), up 19.5% YoY
- EBIT at ₹ 3,143 million or 12.2% of revenues, up 29.8% YoY
- PAT at ₹ 2,052 million, or 7.9% of revenue
- Diluted EPS of ₹ 2.91
- FCF/PAT at 101%
Financial highlights for year ended March 31, 2026
- Revenues at ₹ 95,564 million (US$ 1,082 million), up 19.7% YoY
- EBIT at ₹ 11,221 million or 11.7% of revenues, up 27.4% YoY
- PAT at ₹ 7,543 million, or 7.9% of revenue; Reported PAT at ₹ 6,744 million
- Diluted EPS of ₹ 9.56
-
FCF/PAT at 160%
-
Adjusted for exceptional items, which include one-time Labour Codes impact
Dr. Sanjiv Goenka, Chairman - RPSG Group and Firstsource Solutions, commented, "FY26 has been a defining year for Firstsource — marked by strong financial performance, deeper strategic relevance with clients, and the growing momentum of a business built for the agentic era. Enterprises today are moving away from fragmented advisory, implementation, and operating models toward a single accountable partner — one that can design, build, and operate intelligent business systems end-to-end — and our deliberate pivot to a full-stack model positions Firstsource to lead that shift. At the center of this is Kairos, our operating system for AI-native operations, which combines 25 years of domain expertise with agentic AI to operationalize intelligence at scale. This is the foundation of our Intelligence That Operates promise — domain-led, outcome-focused, governed by design, and built to compound over time. This model is resonating in the market — reflected in the quality of clients we are winning and the strategic relevance of the work we are doing. As we enter FY27, our conviction is clear: outcomes will define value, domain intelligence will compound advantage, and trust in AI must be architected by design. That is the future Firstsource is building toward."
Key Business Highlights:
- Signed four large deals in Q4FY26, bringing the full-year FY26 total to 17 large deal wins.
- Notable deal wins in Q4 included:
- A US based global leader in financial technology solutions in the US chose us to redesign and transform their customer experience.
- A leading regional water utility service provider in Australia selected us to help them across their value chain.
- A leading US-based digital financial services company chose us to manage their third-party collections.
- A leading UK-based MVNO selected us as the global operations outsourcing partner to manage account servicing, billing, and customer support across multiple markets.
- A premium UK retail brand chose us to run their customer experience.
- One of the leading mortgage lenders and servicers in the US expanded their support engagement with us.
- A leading global media and publishing company entrusted us with subscriber acquisition and account servicing.
- Q4 saw the addition of 11 new logos, including 6 strategic accounts. Over FY26, we added 47 new logos and 24 strategic logos, doubling our strategic account addition compared with FY25.
- Closing headcount at the end of Q4FY26 stood at 36,205. Attrition rate was at 29.7%.
© Firstsource Solutions Limited
RP - Sanjiv Goenka Group
Growing Legacies
PRESS RELEASE
firstsource
- In Q4FY26, Firstsource made notable progress across verticals. Banking and Financial Services added 6 new logos, driven by a much wider capabilities portfolio and leverage from consulting-led engagements. Healthcare added 1 new logo while progressing well on large deal ramp-ups. Communications, Media & Technology supported by demand for CX and AI-led solutions from digital-native brands. Our Diversified Industry portfolio continued to see steady underlying demand supported by a healthy pipeline and added 4 new logos.
Recognitions:
- Recognized as a Leader in Everest Group Healthcare Payer Intelligent Operations PEAK Matrix® Assessment 2026
- Recognized as a Leader in the Overall Market Segment of NelsonHall’s Healthcare Payer Agility & Innovation NEAT Evaluation 2026
- Recognized as a Frontier Firm in Microsoft’s Frontier Firms of India & Southeast Asia
- Awarded Top 1% of S&P Global CSA Score for ESG Included in S&P Global Sustainability Yearbook for Third Consecutive Year
- 'A' rating in CDP Supplier Engagement Assessment; 'B' rating in CDP Climate and Water Security Disclosures for FY25
- Awarded a Bronze Medal in the 2026 EcoVadis assessment, achieving an overall score of 70/100 and ranking in the 81st percentile globally.
- Recognized with the ATD BEST Award from the Association for Talent Development (ATD), a global benchmark for organizations that build strong learning cultures aligned with business outcomes
For employees in employment for more than 180 days
FY27 outlook:
For FY27, we expect our revenue to grow in the range of 10% to 13% in constant currency terms. We see our FY27 EBIT margin in 12.25% to 12.75% band.
About Firstsource
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809), is a global intelligence partner to enterprises across healthcare, banking and financial services, communications, media, technology, retail, and utilities. Its inch-wide, mile-deep practitioners work collaboratively to reimagine business process management. With operations across the US, UK, India, Philippines, Mexico, Romania, Trinidad & Tobago, South Africa, and Australia, Firstsource combines over twenty-five years of domain expertise with an agent-first delivery model to design, build, and operate intelligent enterprise operations. Through its Intelligence That Operates promise—powered by Kairos, the operating system that makes it real—the company unifies consulting, implementation, and operations into a single full-stack engagement and underwrites outcomes, not effort, turning deep domain intelligence into a compounding operational advantage for the world's most regulated industries.. (www.firstsource.com)
Media Contact
Investors Contact
© Firstsource Solutions Limited
RP-Sanjiv Goenka Group
Growing Legacies
firstsource
6th May 2026
To:
National Stock Exchange of India Limited (Scrip Code: FSL)
Exchange Plaza,
Plot no. C/1, G Block,
Bandra-Kurla Complex
Bandra (East),
Mumbai - 400 051
BSE Limited (Scrip Code: 532809)
Phiroze Jeejeebhoy Towers,
Dalal Street,
Mumbai - 400 001
Sub: Declaration under Regulation 33 of the SEBI (Listing Obligations and Disclosures Requirements) Regulations 2015 read with SEBI circular CIR/CFD/CMD/56/2016 dated 27th May 2016
We hereby declare that as mentioned under the Independent Auditor’s Report dated 6th May 2026 for Standalone and Consolidated Financial Results respectively for the quarter and financial year ended 31st March 2026 are with unmodified opinion.
You are kindly requested to take the same on record and oblige.
Thanking you,
For Firstsource Solutions Limited
POOJA
Digitally signed
SURESH
by POOJA
NAMBIAR
SURESH
NAMBIAR
Pooja Nambiar
Company Secretary
Firstsource Solutions Ltd
1st Floor, Athena Towers, Mindspace Malad, Goregaon (W), Mumbai – 400 063 India
Tel: +91 (22) 6666 0888 | Fax: +91 (22) 6666 0887 | Web: www.firstsource.com
(CIN: L64202MH2001PLC134147)