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eClerx Services Limited Annual Report 2021

Jun 10, 2021

62118_rns_2021-06-10_aa6e7f10-6013-4a71-b4c2-2ac607d773a7.pdf

Annual Report

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eClerx

eClerx/SECD/SE/2021/028

June 10, 2021

BSE Limited National Stock Exchange of India Limited
Corporate Relationship Department, Exchange Plaza, Plot No. C/1,
Phiroze Jeejeebhoy Towers, Block G, Bandra - Kurla Complex
25th Floor, Dalal Street, Bandra (East),
Fort, Mumbai - 400 001 Mumbai - 400 051

Dear Sirs,

Sub: Outcome of Board Meeting held on Thursday, June 10, 2021

Scrip Code: BSE- 532927 NSE-ECLERX

This is to inform you that the Board of Directors of the Company at its meeting held on June 10, 2021, which commenced at 3.15 p.m. and concluded at 5.20 p.m., inter-alia, unanimously transacted the following business:

  1. Approved the Standalone and Consolidated Audited Financial Results of the Company for the quarter and financial year ended March 31, 2021.

The Audited Financial Results (Standalone and Consolidated) along with the Audit Reports, Declaration on Unmodified Opinion on Auditors' Report, the earnings presentation and other relevant documents are attached for your records. Further, please note that since Stock Exchange(s) portal for online submissions does not accept excel documents, we have made the "Investor Sheet" available on our website under the "Investor Relations" section.

  1. Recommended Dividend of Re. 1 /- per equity share of Rs. 10/- each for the financial year ended March 31, 2021, subject to the approval of the shareholders at the ensuing Annual General Meeting (AGM) of the Company.

The Company shall inform the Stock Exchange(s) in due course about the date of AGM for financial year ended March 31, 2021, dates of book closure for purpose of entitlement of final dividend and date from which the dividend will be paid, if approved by shareholders.

Corporate Office eClerx Services Limited 4th Floor, Express Towers, Nariman Point, Mumbai - 400 021 Ph: +91 (022) 6614 8301 I Fax : + 91 (022) 6614 8655 www.eClerx.com

Registered Office eClerx Services Limited Sonawala Building, 1st Floor, 29 Bank Street, Fort, Mumbai - 400 023, Maharashtra, India. Ph: +91 (022) 6614 8301 I Fax: +91 (022) 6614 8655 E-mail ID: [email protected] I www.eClerx.com [CIN: L72200MH2000PLC125319]

In addition to this, the Nomination and Remuneration Committee of the Board of Directors of the Company granted 3,62,500 options (constituting 1.04% of the existing paid up share capital of the Company) to the employees of the Company and its subsidiary(ies), under ESOP 2015 Scheme/Plan at an exercise price of Rs. 1,225.48/- per option.

This is for your information and records.

Thanking you,

Yours faithfully For eClerx Services Limited

tJ · f.~

Pratik Bhanushali Company Secretary and Compliance Officer F8538

Encl: as above

eClerx

eClerx/SECD/SE/2021/029

June 10, 2021

BSE Limited National Stock Exchange of India Limited
Corporate Relationship Department, Exchange Plaza, Plot No. C/1,
Phiroze Jeejeebhoy Towers, Block G, Bandra - Kurla Complex
25th Floor, Dalal Street, Bandra (East),
Fort, Mumbai - 400 001 Mumbai - 400 051

Dear Sirs,

Sub: Declaration pursuant to Regulation 33(3)(d) of the Securities & Exchange Board of India (Listing Obligations and Disclosure Requirements) Regulations, 2015

Stock Code: BSE -532927 NSE- ECLERX

In terms of the provisions of Regulation 33(3)(d) of the Securities & Exchange Board of India (Listing Obligations and Disclosure Requirements) Regulations, 2015, and other applicable provisions, we hereby state that the Statutory Auditor of the Company M/s. S.R. Batliboi & Associates LLP (Registration No. 101049W/E300004) have issued an Audit Report with unmodified opinion on the Audited Financial Results of the Company {Standalone and Consolidated) for the quarter /financial year/period ended March 31, 2021.

This declaration is for your information and records.

Thanking you,

Yours faithfully Foi;IJ' um;ted

Pratik Bhanushali Company Secretary and Compliance Officer F8538

Corporate Office eClerx Services Limited 4th Floor, Express Towers, Nariman Point, Mumbai - 400 021 Ph: +91 (022) 6614 8301 I Fax:+ 91 (022) 6614 8655 www.eClerx.com

Registered Office eClerx Services Limited Sonawala Building, 1st Floor, 29 Bank Street, Fort, Mumbai - 400 023, Maharashtra, India. Ph: +91 (022) 6614 8301 I Fax: +91 (022) 6614 8655 E-mail ID: [email protected] I www.eClerx.com [CIN: L72200MH2000PLC125319]

S.R. BATUBOI & ASSOCIATES LLP

Chartered Accountants

12th Floor, The Ruby 29 Senapati Bapat Marg Dadar (West) Mumbai - 400 028, India

Tel: +91 22 6819 8000

Independent Auditor's Report on the Quarterly and Year to Date Audited Standalone Financial Results of the Company Pursuant to the Regulation 33 of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015, as amended

To

Board of Directors of eClerx Services Limited

Report on the audit of the Standalone Financial Results

Opinion

We have audited the accompanying statement of quarterly and year to date standalone financial results of eClerx Services Limited (the "Company") for the quarter ended March 31, 2021 and for the year ended March 31, 2021 ("Statement"), attached herewith, being submitted by the Company pursuant to the requirement of Regulation 33 of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015, as amended (the "Listing Regulations").

In our opinion and to the best of our information and according to the explanations given to us, the Statement:

  • i. is presented in accordance with the requirements of the Listing Regulations in this regard; and
  • ii. gives a true and fair view in conformity with the applicable accounting standards and other accounting principles generally accepted in India, of the net profit and other comprehensive income and other financial information of the Company for the quarter ended March 31, 2021 and for the year ended March 31, 2021 .

Basis for Opinion

We conducted our audit in accordance with the Standards on Auditing (SAs) specified under section 143(1 O) of the Companies Act, 2013, as amended ("the Act"). Our responsibilities under those Standards are further described in the "Auditor's Responsibilities for the Audit of the Standalone Financial Results" section of our report. We are independent of the Company in accordance with the Code of Ethics issued by the Institute of Chartered Accountants of India together with the ethical requirements that are relevant to our audit of the financial statements under the provisions of the Act and the Rules thereunder, and we have fulfilled our other ethical responsibilities in accordance with these requirements and the Code of Ethics. We believe that the audit evidence obtained by us is sufficient and appropriate to provide a basis for our opinion.

Management's Responsibilities for the Standalone Financial Results

The Statement has been prepared on the basis of the standalone annual financial statements. The Board of Directors of the Company are responsible for the preparation and presentation of the Statement that gives a true and fair view of the net profit and other comprehensive income of the Company and other financial information in accordance with the applicable accounting standards prescribed under Section 133 of the Act read with relevant rules issued thereunder and other accounting principles generally accepted in India and in compliance with Regulation 33 of the Listing Regulations. This responsibility also includes maintenance of adequate accounting records in accordance with the provisions of the Act for safeguarding of the assets of the Company and for preventing and detecting frauds and other irregularities; selection and application of appropriate accounting policies; makingjudgments and estimates that are reasonable and prudent; and the design, implementation and maintenance of adequate internal financial controls, that were operating effectively for ensuring the accuracy and completeness of the accounting records, relevant to the

S.R. BATLIBOI & ASSOCIATES LLP

Chartered Accountants eClerx Services Limited Independent auditor's report

preparation and presentation of the Statement that give a true and fair view and are free from material misstatement, whether due to fraud or error.

In preparing the Statement, the Board of Directors are responsible for assessing the Company's ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the Board of Directors either intends to liquidate the Company or to cease operations, or has no realistic alternative but to do so.

The Board of Directors are also responsible for overseeing the Company's financial reporting process.

Auditor's Responsibilities for the Audit of the Standalone Financial Results

Our objectives are to obtain reasonable assurance about whether the Statement as a whole is free from material misstatement, whether due to fraud or error, and to issue an auditor's report that includes our opinion. Reasonable assurance is a high level of assurance but is not a guarantee that an audit conducted in accordance with SAs will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of the Statement.

As part of an audit in accordance with SAs, we exercise professional judgment and maintain professional skepticism throughout the audit. We also:

  • Identify and assess the risks of material misstatement of the Statement, whether due to fraud or error, design and perform audit procedures responsive to those risks, and obtain audit evidence that is sufficient and appropriate to provide a basis for our opinion. The risk of not detecting a material misstatement resulting from fraud is higher than for one resulting from error, as fraud may involve collusion, forgery, intentional omissions, misrepresentations, or the override of internal control.
  • Obtain an understanding of internal control relevant to the audit in order to design audit procedures that are appropriate in the circumstances. Under Section 143(3)(i) of the Act, we are also responsible for expressing our opinion on whether the Company has adequate internal financial controls with reference to financial statements in place and the operating effectiveness of such controls.
  • Evaluate the appropriateness of accounting policies used and the reasonableness of accounting estimates and related disclosures made by the Board of Directors.
  • Conclude on the appropriateness of the Board of Directors' use of the going concern basis of accounting and, based on the audit evidence obtained, whether a material uncertainty exists related to events or conditions that may cast significant doubt on the Company's ability to continue as a going concern. If we conclude that a material uncertainty exists, we are required to draw attention in our auditor's report to the related disclosures in the financial results or, if such disclosures are inadequate, to modify our opinion. Our conclusions are based on the audit evidence obtained up to the date of our auditor's report. However, future events or conditions may cause the Company to cease to continue as a going concern.
  • Evaluate the overall presentation, structure and content of the Statement, including the disclosures, and whether the Statement represents the underlying transactions and events in a manner that achieves fair presentation.

We communicate with those charged with governance regarding, among other matters, the planned scope and timing of the audit and significant audit findings, including any significant deficiencies in internal control that we identify during our audit.

We also provide those charged with governance with a statement that we have complied with relevant ethical requirements regarding independence, and to communicate with them all relationships and other matters that may reasonably be thought to bear on our independence, and where applicable, related safeguards.

S.R. BATLIBOI & ASSOCIATES LLP

Chartered Accountant s eClerx Services Limited Independent auditor's report

Other Matter

The Statement includes the results for the quarter ended March 31, 2021 being the balancing figure between the audited figures in respect of the full financial year ended March 31, 2021 and the published unaudited year-to-date figures up to the third quarter of the current financial year, which were subjected to a limited review by us, as required under the Listing Regulations.

For S.R. Batliboi & Associates LLP Chartered Accountants ICAI Firm Registration Number: 101049W/E300004

VINEET KEDIA

Digitally signed by VINEET KEDIA DN: cn=VtNEET KEDIA, c=IN, o=Personal, email=[email protected] Date: 2021 .06.10 16: 16: 11 +05'30'

per Vineet Kedia Partner Membership No.: 212230 UDIN: 21212230AAAABS9189 Mumbai June 10, 2021

ECLERX SERVICES LIMITED CIN: L72200MH2000PLC125319 Regd. Office : Sonawala Building, 1st Floor, 29, Bank Street, Fort, Mumbai - 400 023

STATEMENT OF STANDALONE AUDITED FINANCIAL RESULTS FOR THE YEAR ENDED MARCH 31, 2021

(Rupees in million except per share data)
Quarter ended Year ended
Sr.No. Particulars March 31,2021 December 31,2020 March 31,2020 March 31,2021 March 31,2020
Audited* Unaudited Audited* Audited Audited
I Revenue from operations 3,295.24 3,091 .28 2,782.39 11 ,974.01 11 ,201.67
II Other income 76.22 103.77 198.27 393.84 540.01
Ill Total Income (I+ II) 3,371.46 3,195.05 2,980.66 12,367.85 11,741.68
IV Expenses
Employee benefits expense 1,247.15 1,249.53 1,215.64 4,796.21 4,844.92
Depreciation and amortisation expense 130.63 130.98 113.70 500.04 445.93
Cost of technical sub-contractors 89.38 87.82 54.58 303.38 199.54
Sales and marketing services 544.99 654.32 591.80 2,246.41 2,455.33
Other expense 259.29 259.94 329.15 1,093.50 1,297.76
Finance cost 44.00 45.90 46.56 183.62 176.62
Total expenses (IVI 2,315.44 2,428.49 2,351.43 9,123.16 9,420.10
V Profit before exceptional items and tax (Ill-IV) 1,056.02 766.56 629.23 3,244.69 2,321 .58
VI Exceptional items (Refer note 8) - - 43.46 - 488.40
VII Profit before tax (V-VII 1,056.02 766.56 585.77 3,244.69 1,833.18
VIII Tax expense 272.50 195.41 148.47 855.65 597.47
(1) Current tax 285.25 229.12 150.18 877.44 584.63
I (2) Deferred tax (12.75) (33.71) (1.71) (21 .79) 12.84
IX Profit for the period (VII-VIII) 783.52 571.15 437.30 2,389.04 1,235.71
X Other Comprehensive Income I (Loss) ('OCI') 24.16 97.67 (324.63) 429.21 (418.29)
A (i) Items that will not be reclassified to profit or loss 10.56 (14.32) 18.28 (32.01) (17.48)
(ii) Income tax relating to items that will not be reclassifiedto profit or loss (2.65) 3.60 (4.81) 8.06 4.11
B (i) Items that will be reclassified to profit or loss (net) 21 .72 144.84 (452.51) 605.57 (548.35)
(ii) Income tax relating to items that will be reclassified toprofit or loss (5.47) (36.45) 114.41 (152.41) 143.43
XI Total Comprehensive Income for the period (IX+X)(Comprising Profit and Other Comprehensive Income for 807.68 668.82 112.67 2,818.25 817.42
the period)
XII Paid up equity share capital
l(Face value of Rs. 10 each, fully paid up) 348.90 348.90 369.83 348.90 369.83
XIII Other equity 12,187.91 10,743.24
XIV Earnings per share: (in Rs.)
(1) Basic 22.46 16.37 11 .82 67.29 33.05
I (2) Diluted 22.28 16.29 11 .82 67.03 33.05
*Refer note 3

Notes:

  • The statement of audited financial results for the quarter and year ended March 31, 2021 have been reviewed by the Audit Committee and approved by the Board of Directors at their respective meetings held on June 10, 2021. There are no qualifications in the audit report issued by the auditors.
  • 2 These financial results have been prepared in accordance with the Indian Accounting Standards {Ind AS) prescribed under Section 133 of the Companies Act, 2013, read with the relevant rules issued thereunder.
  • 3 The figures for the three month period ended March 31 , 2021 and March 31, 2020 are the balancing figures between audited figures in respect of the full financial year ended March 31, 2021 and March 31 , 2020 respectively and unaudited published year- to-date figures up to December 31, 2020 and December 31, 2019 respectively, being the end of the third quarter of the respective financial years, which were subject to limited review.
  • 4 The Company has considered the possible effects that may result from the pandemic relating to COVID-19 on the carrying amounts of receivables, unbilled revenue, investment in subsidiaries, intangible assets, other financial assets, revenues and costs, leases and its hedging program. In assessing the recoverability of its assets, the Company has used internal and external sources of information up to the date of approval of these standalone financial results and expects to recover the net carrying amount of its assets. The Company also expects the demand for services to remain volatile for some more time. However, the actual impact of COVID-19 on the Company's financial statements may differ from that estimated and the Company will continue to closely monitor any material changes to future economic conditions.
  • 5 The Company operates under a single reportable segment which is data management, analytics solutions and process outsourcing services. Further, the risks and rewards under various geographies where the Company operates are similar in nature.
  • 6 The Company has acquired the entire shareholding of Eclipse Global Holdings LLC {dba Personiv) headquartered in Austin, Texas, USA on December 23, 2020 through investment in its overseas subsidiary eClerx LLC, USA, for an estimated purchase consideration of Rs 2,530.39 million (USD 34.27 million) including earn-out considerations over two years.Personiv provides digital, creative, back office and customer contact solutions.
  • 7 The Board of Directors vide their meeting dated July 06, 2020 approved buyback of equity shares of the Company for an aggregate amount not exceeding Rs. 1,095 million at a buyback price not exceeding Rs. 550 per equity share from the shareholders/beneficial owners of the company {other than those who are Promoters, members of Promoter Group and persons in control of the Company). The Company bought back 2,093,815 equity shares of Rs 10 each at an average price of Rs. 522.97 per share amounting to Rs. 1,095 million and concluded the said buyback on July 22, 2020. The shares so bought back were extinguished and the issued and paid up capital stands amended accordingly. Further, the Company has incurred buy back expenses of Rs. 9.47 million and buy back tax of Rs. 243 million which have been charged to retained earnings.
  • 8 The Company has appointed Eclerx Employee Welfare Trust {ESOP Trust) to administer the employee stock option scheme. For this purpose, the ESOP Trust borrowed funds from the Company and purchased the Company's shares from the open market since financial year 2016-17 for the purpose of alloting the same to eligible employees. Due to significant difference between the purchase price of these shares and exercise price of the share options / market price of shares, the Company forsees the inability of the ESOP Trust to service it's loan obligations. Hence, the Company made a total provision of Rs 488.40 million and Rs 43.46 million in the results for the previous year ended March 31, 2020 and quarter ended March 31, 2020 respectively.
  • 9 The Company through its subsidiary Eclerx Investments {UK) limited, incorporated Eclerx B.V. in May 2020 having its registered office in Amsterdam.
  • 1 o The Code on Social Security, 2020 relating to employee benefits during the employment and post- employment benefits received President's assent on September 28, 2020. The Code has been published in the Gazette of India. However, the date on which the Code will come into effect has not been notified. The Company will assess and record the impact of the Code, if any, when it becomes effective.
  • 11 The Board of Directors have recommended a dividend of Re. 1 per Equity Share of Rs. 1 O each for the financial year 2020-21

12 Statement of assets and liabilities

(Rupees in million)
As at As at
March 31 , March 31,
Particulars 2021 2020
Audited Audited
A. ASSETS
1. Non current assets
Property, plant and equipment 530.00 542.89
Right of use assets 915.17 1,018.66
Capital work-in-progress - 2.65
Intangible assets 37.87 28.57
Financial assets
Investments 4,844.79 2,373.22
Derivative instruments 25.53 -
Long term loans 711 .60 711 .60
Other financial assets 164.35 116.36
Deferred tax assets (net) 240.26 362.83
Other non-current assets 35.39 191 .88
Non-current tax assets (net) 104.66 103.41
7,609.62 5,452.07
2. Current assets
Financial assets
Investments 2,282.30 4,363.78
Trade receivables 1,943.06 1,714.14
Cash and cash equivalents 1,382.35 621.87
Other bank balance 1,111.10 1,584.25
Other financial assets 879.46 1,011.52
Derivative instruments 239.03 -
Other current assets 515.39 412.46
8,352.69 9,708.02
TOT AL - ASSETS 15,962.31 15,160.09
B. EQUITY AND LIABILITIES
1. Equity
Equity share capital 348.90 369.83
Other equity 12,187.91 10,743.24
12,536.81 11 ,113.07
2. Non current liabilities
Financial liabilities
Lease liabilities 1,024.37 1,123.52
Derivative instruments - 96.63
Employee benefit obligations 387.25 306.07
1,411.62 1,526.22
3. Current Liabilities
Financial liabilities
Lease liabilities 184.08 146.43
Derivative instruments - 244.37
Trade payables
Total outstanding dues of Micro enterprises and small enterprises 5.08 3.16
Total outstanding dues of creditors other than Micro enterprises and small enterprises 587.36 1,090.08
Other financial liabilities 494.04 335.10
Other current liabilities 58.27 57.32
Employee benefit obligations 595.04 621.24
Current tax liabilities (net) 90,01 23.10
2,013.88 2,520.80
TOTAL· EQUITY AND LIABILITIES 15,962.31 15,160.09

13 Statement of Cash flow

(Rupees in million)
Year ended
Particulars March 31, March 31,
2021 2020
Audited Audited
Operating activities
Profit before tax 3,244.69 1,833.18
Adjustments to reconcile profit before tax to net cash flows:
Depreciation and amortisation expense 500.04 445.93
Share-based payment expense 9.29 8.50
Net foreign exchange differences 14.16 (45.50)
Loss on sale of assets 3.56 12.93
Interest income on corporate rent deposits (15.35) (11.45)
Amortised cost on corporate rent deposits 16.74 11 .84
Profit on sale of current investments (224.51) (13.32)
Dividend income - (65.02)
Interest income (82.25) (152.04)
Bad debts written off 1.73 11.70
Provision/ (reversal of provision) for doubtful debts 0.84 (4.20)
Finance cost 183.62 176.62
Fair value (gain)/ loss on financial instruments at fair value through profit or loss 70.23 (121.20)
Provision for doubtful recovery of loan to ESOP Trust (refer note 8) - 488.40
Other adjustments (37.73) (17.48)
Working capital adjustments: 3,685.06 2,558.89
(Increase) I decrease in trade receivables
(270.53) 213.95
Decrease I (increase) in other current and non current financial assets 84.15 (25.21)
Decrease in other current and non current assets 52.07 213.28
Increase in employee benefit obligations 54.99 141.47
(Decrease) I increase in trade payables, other current and non current liabilities and provisions (310.15) 391.46
Cash generated by operating activities 3,295.59 3,493.84
Income tax paid (Net of refunds) (811 .79) (586.83)
Net cash flows aenerated from operating activities 2,483.80 2,907.01
Investing activities
Proceeds from sale of current investments 11,425.53 10,536.44
Purchase of current investments (9,189.78) (11,960.70)
Investment in subsidiaries during the year (2,493.02) -
Investment in bank deposits (having original maturity of more than three months) (2,645.79) (1 ,781.87)
Redemption / maturity of bank deposits (having original maturity of more than three months) 3,075.46 3,390.46
Unclaimed dividend and fractional share (0.16) (0.16)
Proceeds from sale of property, plant and equipment 0.96 7.64
Purchase of property, plant, equipment and intangibles (including capital work in progress) (294.28) (227.84)
Dividend received - 65.02
Interest received 126.60 322.04
Net cash flows generated from investing activities 5.52 351.03
Financing activities
Proceeds from issue of equity share capital - 6.32
Buyback of equity shares (1 ,095.00) (2,620.00)
Buyback expenses (9.47) (24.52)
Tax on buyback of equity shares (243.00) -
Payment of dividend (including tax on dividend in previous year) (34.89) (44.58)
Interest paid (183.62) (176.62)
Principal payment - Lease (162.86) (163.10)
Net cash flows used in financing activities (1,728.84) (3,022.50)
Net increase in cash and cash equivalents 760.48 235.54
Cash and cash equivalents at the be<:iinning of the vear 621.87 386.33
Cash and cash equivalents 1,382.35 621.87

For and on behalf of Board of Directors

P · d h Digitally signed by nya arS a Priyadarshan Mundhra n Mundhra Date:2021.06.10

15:56:40 +05'30'

PD Mundhra Executive Director

Place: Mumbai Date: June 10, 2021

S.R. BATI.IBOI & ASSOCIATES LLP

Chartered Accountants

12th Floor, The Ruby 29 Senapati Bapat Marg Dadar (West) Mumbai - 400 028, India

Tel: +91 22 6819 8000

Independent Auditor's Report on the Quarterly and Year to Date Consol idated Financial Results of the Company Pursuant to the Regulation 33 of the SEBI {Listing Obligations and Disclosure Requirements) Regulations, 2015, as amended

To

Board of Directors of eClerx Services Limited

Report on the audit of the Consolidated Financial Results

Opinion

We have audited the accompanying statement of quarterly and year to date consolidated financial results of eClerx Services Limited ("Holding Company") and its subsidiaries (the Holding Company and its subsidiaries together referred to as "the Group"), for the quarter ended March 31, 2021 and for the year ended March 31, 2021 ("Statement"), attached herewith, being submitted by the Holding Company pursuant to the requirement of Regulation 33 of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015, as amended ("Listing Regulations").

In our opinion and to the best of our information and according to the explanations given to us and based on the consideration of the reports of the other auditors on separate audited financ ial statements and financial information of the subsidiaries, the Statement:

  • i. includes the results of the entities mentioned in the Annexure to this report;
  • ii . are presented in accordance with the requirements of the Listing Regulations in this regard; and
  • iii. gives a true and fair view in conformity with the applicable accounting standards, and other accounting principles generally accepted in India, of the consolidated net profit and other comprehensive income and other financial information of the Group for the quarter ended March 31, 2021 and for the year ended March 31, 2021.

Basis for Opinion

We conducted our audit in accordance with the Standards on Auditing (SAs), as specified under Section 143(1 O) of the Companies Act, 2013, as amended ("the Act"). Our responsibilities under those Standards are further described in the "Auditor's Responsibilities for the Audit of the Consolidated Financial Results" section of our report. We are independent of the Group in accordance with the 'Code of Ethics' issued by the Institute of Chartered Accountants of India together with the ethical requirements that are relevant to our audit of the financial statements under the provisions of the Act and the Rules thereunder, and we have fulfilled our other ethical responsibilities in accordance with these requirements and the Code of Ethics. We believe that the audit evidence obtained by us and other auditors in terms of their reports referred to in "Other Matter" paragraph below, is sufficient and appropriate to provide a basis for our opinion.

Management's Responsibilities for the Consolidated Financial Results

The Statement has been prepared on the basis of the consolidated annual financial statement s. The Holding Company's Board of Directors are responsible for the preparation and presentation of the Statement that give a true and fair view of the net profit and other comprehensive income and other financial information of the Group in accordance with the applicable accounting standards prescribed under section 133 of the Act read with relevant rules issued thereunder and other accounting principles generally accepted in India and in compliance with Regulation 33 of the Listing Regulations. The respective Board of Directors of the companies included in the Group are responsible for maintenance of adequate accounting records in accordance with the provisions of the Act for safeguarding of the assets of the Group and for preventing and detecting frauds and other irregularities; selection and application of appropriate accounting policies; making judgments and estimates that are reasonable

Page 1 of 4 S.R , Batliboi & Associates LLP, a Limited Liabi lity Partnership wit ll LLP Identity No. AAB-4295 Regd. Office : 22, Camac Street, Block 'B', 3rd Floor, Kolkata-700 016

S.R. BATI.IBOI & ASSOCIATES LLP

Chartered Accountants eClerx Services Limited Independent auditor's report

and prudent; and the design, implementation and maintenance of adequate internal financial controls, that were operating effectively for ensuring the accuracy and completeness of the accounting records, relevant to the preparation and presentation of the Statement that give a true and fair view and are free from material misstatement, whether due to fraud or error, which have been used for the purpose of preparation of the Statement by the Directors of the Holding Company, as aforesaid.

In preparing the Statement, the respective Board of Directors of the companies included in the Group are responsible for assessing the ability of the Group to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the respective Board of Directors either intends to liquidate the Group or to cease operations, or has no realistic alternative but to do so.

The respective Board of Directors of the companies included in the Group are also responsible for overseeing the financial reporting process of the Group.

Auditor's Responsibilities for the Audit of the Consolidated Financial Results

Our objectives are to obtain reasonable assurance about whether the Statement as a whole is free from material misstatement, whether due to fraud or error, and to issue an auditor's report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with SAs will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of the Statement.

As part of an audit in accordance with SAs, we exercise professional judgment and maintain professional skepticism throughout the audit. We also:

  • Identify and assess the risks of material misstatement of the Statement, whether due to fraud or error, design and perform audit procedures responsive to those risks, and obtain audit evidence that is sufficient and appropriate to provide a basis for our opinion. The risk of not detecting a material misstatement resulting from fraud is higher than for one resulting from error, as fraud may involve collusion, forgery, intentional omissions, misrepresentations, or the override of internal control.
  • Obtain an understanding of internal control relevant to the audit in order to design audit procedures that are appropriate in the circumstances. Under Section 143(3)(i) of the Act, we are also responsible for expressing our opinion on whether the Company has adequate internal financial controls with reference to financial statements in place and the operating effectiveness of such controls.
  • Evaluate the appropriateness of accounting policies used and the reasonableness of accounting estimates and related disclosures made by the Board of Directors.
  • Conclude on the appropriateness of the Board of Directors' use of the going concern basis of accounting and, based on the audit evidence obtained, whether a material uncertainty exists related to events or conditions that may cast significant doubt on the ability of the Group to continue as a going concern. If we conclude that a material uncertainty exists, we are required to draw attention in our auditor's report to the related disclosures in the Statement or, if such disclosures are inadequate, to modify our opinion. Our conclusions are based on the audit evidence obtained up to the date of our auditor's report. However, future events or conditions may cause the Group to cease to continue as a going concern.
  • Evaluate the overall presentation, structure and content of the Statement, including the disclosures, and whether the Statement represent the underlying transactions and events in a manner that achieves fair presentation.
  • Obtain sufficient appropriate audit evidence regarding the financial results/financial information of the entities within the Group of which we are the independent auditors and whose financial information we have audited, to express an opinion on the Statement. We are responsible for the direction, supervision and performance of the audit of the financial

S.R. BATL/B0/ & ASSOCIATES LLP

Chartered Accountants eClerx Services Limited Independent auditor's report

information of such entities included in the Statement of which we are the independent auditors. For the other entities included in the Statement, which have been audited by other auditors, such other auditors remain responsible for the direction, supervision and performance of the audits carried out by them. We remain solely responsible for our audit opinion.

We communicate with those charged with governance of the Holding Company and such other entities included in the Statement of which we are the independent auditors regarding, among other matters, the planned scope and timing of the audit and significant audit findings, including any significant deficiencies in internal control that we identify during our audit. We also provide those charged with governance with a statement that we have complied with relevant ethical requirements regarding independence, and to communicate with them all relationships and other matters that may reasonably be thought to bear on our independence, and where applicable, related safeguards.

We also performed procedures in accordance with the Circular No. Cl R/CFD/CMD1 / 44/2019 dated March 29, 2019 issued by the Securities Exchange Board of India under Regulation 33 (8) of the Listing Regulations, to the extent applicable.

Other Matter

The accompanying Statement includes the audited financial statements and other financial information, in respect of ten subsidiaries, whose financial statements include total assets of Rs 3,964.65 million as at March 31, 2021, total revenues of Rs 1,078.81 million and Rs 2,377.56 million, total net profit after tax of Rs. 193.96 million and Rs. 286.41 million, total comprehensive income of Rs. 201 .08 million and Rs. 287 .19 million, for the quarter and the year ended on that date respectively, and net cash outflows of Rs. 58.98 million for the year ended March 31, 2021, as considered in the Statement which have been audited by their respective independent auditors. The independent auditor's report on the financial statements and other financial information of these entities have been furnished to us by the Management and our opinion on the Statement in so far as it relates to the amounts and disclosures included in respect of these subsidiaries is based solely on the reports of such auditors and the procedures performed by us as stated in paragraph above. Our opinion on the Statement is not modified in respect of the above matters with respect to our reliance on the work done and the reports of the other auditors.

The Statement includes the results for the quarter ended March 31, 2021 being the balancing figures between the audited figures in respect of the full financial year ended March 31, 2021 and the published unaudited year-to-date figures up to the end of the third quarter of the current financial year, which were subjected to a limited review by us, as required under the Listing Regulations .

For S.R. Batliboi & Associates LLP Chartered Accountants ICAI Firm Registration Number: 101049W/E300004

VINEET KEDIA

Digitally signed by VINEET KE DIA ON: cn=VINEET KEDIA, c=IN, o=Persona!, email=[email protected] Date: 2021 .06.10 16:19:28 +05'30'

per Vineet Kedia Partner Membership No.: 212230 UDIN: 21212230AAAABT4635 Mumbai June 10, 2021

S.R. BATL/801 & A SSOCIATES LLP

Chartered Accountants eClerx Services Limited Independent auditor's report

Annexure to the Independent Auditor's Report on the Quarterly and Year to Date Consolidated Financial Results of the Company Pursuant to the Regulation 33 of the SEBI (Listing Obl igations and Disclosure Requirements) Regulations, 2015, as amended

Sr. No. Name of subsidiaries
1 eClerx LLC
2 eClerx Limited
3 eClerx Private Limited
4 eClerx Investments (UK) Limited
5 eClerx Canada Limited
6 CLX Europe S.P.A
7 CLX Europe Media Solution GmbH
8 CLX Europe Media Solution Limited
9 CLX Thai Company Limited
10 eClerx Employee Welfare Trust
11 eClerx B.V.
12 Eclipse Global Holdinqs LLC
13 ASEC Group, LLC
14 Personiv Contact Centers LLC
15 Personiv Contact Centers India Private Limited
16 AG Resources (India) Private Limited
17 AGR Operations Manila Inc

VINEET KEDIA

Digitally signed by VINEET KEDIA ON: cn=VINEET KEDIA, c=IN, o=Personal. emall=vineet.l<[email protected] Date: 2021.06.10 16:20: 11 +05'30'

ECLERX SERVICES LIMITED CIN: L72200MH2000PLC125319 Regd. Office: Sonawala Building, 1st Floor, 29, Bank Street, Fort, Mumbai - 400 023

STATEMENT OF CONSOLIDATED AUDITED FINANCIAL RESULTS FOR THE YEAR ENDED MARCH 31, 2021

(Ruoees in million, except per share data)
Quarter endedYear ended
Sr.No. Particulars March 31,2021 December 31,2020 March 31,2020 March 31,2021 March 31,2020
Audited* Unaudited Audited* Audited Audited
I Revenue from operations 4,728. 18 3,943.34 3,509.31 15,644.91 14,375.71
II Other income 64.11 89.08 167.57 344.54 467.05
Ill Total Income (I+ II) 4,792.29 4,032.42 3,676.88 15,989.45 14,842.76
IV Expenses
Employee benefits expense 2,515.08 2,287.92 2,124.34 8,853.10 8,542.62
Depreciation and amortisation expense 244.44 202.31 184.96 815.93 708.95
Cost of technical sub-contractors 203.13 105.41 120.87 531 .02 554.44
Other expense 484.91 429.11 486.82 1,780.45 2,043.46
Finance cost 55.77 48.28 49.22 202.77 188.10
Total expenses (IV) 3,503.33 3,073.03 2,966.21 12,183.27 12,037.57
V Profit before exceptional items and tax (Ill-IV) 1,288.96 959.39 710.67 3,806.1 8 2,805.19
VI Exceptional items - - - - -
VII Profit before tax 1,288.96 959.39 710.67 3,806.18 2,805.19
VIII Tax expense 305.10 247.22 156.88 977.97 715.47
(1) Current tax 333.76 287.42 161 .12 1,031.35 723.20
I (2) Deferred tax (28.66) (40.20) (4.24) (53.38) (7.73)
IX Profit for the period (VII-VIII) 983.86 712.17 553.79 2,828.21 2,089.72
Attributable to:
Shareholders of the Company 987.52 710.43 553.96 2,825.61 2,089.83
Non controlling interest (3.66) 1.74 (0.17) 2.60 (0.11)
X Profit for the period (IX) 983.86 712.17 553.79 2,828.21 2,089.72
XI Other Comprehensive Income/ (Loss) ('OCI') (49.61) 169.62 (185.26) 481.32 (180.87)
A (i) Items that will not be reclassified to profit or loss 16.27 (14.32) 18.28 (26.30) (17.48)
(ii) Income tax relating to items that will not be reclassified to profit or loss (4.31) 3.60 (4.81) 6.40 4.11
B (i) Items that will be reclassified to profit or loss (net) (56.10) 216.79 (313. 14) 653.63 (310.93)
(ii) Income tax relating to items that will be reclassified to profit or loss (5.47) (36.45) 114.41 (152.41) 143.43
XII Total Comprehensive Income for the period (X+XI) 934.25 881.79 368.53 I 3,309.53 1,908.85
(Comprisin<1 Profit and Other Comprehensive Income for the period)
Attributable to:
Shareholders of the Company 937.91 880.05 368.70 3,306.93 1,908.96
Non controlling interest (3.66) 1.74 (0.17) 2.60 (0.11)
XIII Paid up equity share capital
(Face value of Rs. 10 each, fully paid up) 340.06 340.06 361.00 340.06 361.00
XIV Other equity 14,677.08 12,707.26
xv Earnings per share: (in Rs.)
(1) Basic 29.04 20.89 15.35 81 .61 57.26
I (2) Diluted 28.81 20.79 15.35 81.29 57.25

*Refer note 3

Notes:

  • The statement of audited financial results for the quarter and year ended March 31 , 2021 have been reviewed by the Audit Committee and approved by the Board of Directors at their respective meetings held on June 10, 2021. There are no qualifications in the audit report issued by the auditors.
  • 2 These consolidated financial results have been prepared in accordance with the Indian Accounting Standards prescribed under Section 133 of the Companies Act, 2013 read with the relevant rules issued thereunder.
  • 3 The figures for the three month period ended March 31, 2021 and March 31 , 2020 are the balancing figures between audited figures in respect of the full financial year ended March 31, 2021 and March 31, 2020 respectively and unaudited published year- to-date figures up to December 31, 2020 and December 31 , 2019 respectively, being the end of the third quarter of the respective financial years, which were subject to limited review.
  • 4 The Group has considered the possible effects that may result from the pandemic relating to COVID-19 on the carrying amounts of receivables, unbilled revenue, goodwill, intangible assets, other financial assets, revenues and costs, leases and its hedging program. In assessing the recoverability of its assets, the Group has used internal and external sources of information up to the date of approval of these consolidated financial results and expects to recover the net carrying amount of its assets. The Group also expects the demand for services to remain volatile for some more time. However, the actual impact of COVID-19 on the Group's financial statements may differ from that estimated and the Group will continue to closely monitor any material changes to future economic conditions.
  • 5 The Group operates under a single reportable segment which is data management, analytics solutions and process outsourcing services. Further, the risks and rewards under various geographies where the Group operates are similar in nature.
  • 6 The Group has acquired the entire shareholding of Eclipse Global Holdings LLC (dba Personiv) headquartered in Austin, Texas, USA on December 23, 2020 through investment in its overseas subsidiary eClerx LLC, USA, for an estimated purchase consideration of Rs 2,530.39 million (USO 34.27 million) including earn-out considerations over two years. Personiv provides digital, creative, back office and customer contact solutions. The excess of the purchase consideration paid over the fair value of net assets acquired has been attributed to goodwill amounting to Rs 1,422.94 million (USD 19.27 million). Accordingly, the consolidated financial results for the quarter and period ended March 31 , 2021 also include the results of Personiv Group for the period post acquisition.
  • 7 The Board of Directors vide their meeting dated July 06, 2020 approved buyback of equity shares of the Company for an aggregate amount not exceeding Rs. 1,095 million at a buyback price not exceeding Rs. 550 per equity share from the shareholders/beneficial owners of the company (other than those who are Promoters, members of promoter Group and persons in control of the Company). The Company bought back 2,093,815 equity shares of Rs 1 O each at an average price of Rs. 522.97 per share amounting to Rs. 1,095 million and concluded the said buyback on July 22, 2020. The shares so bought back were extinguished and the issued and paid up capital stands amended accordingly. Further, the Company has incurred buy back expenses of Rs. 9.47 million and buy back tax of Rs. 243 million which have been charged to retained earnings.
  • a The Group through its subsidiary Eclerx Investments (UK) limited, incorporated Eclerx B.V. in May 2020 having its registered office in Amsterdam.
  • g The Code on Social Security, 2020 relating to employee benefits during the employment and post- employment benefits received President's assent on September 28, 2020. The Code has been published in the Gazette of India. However the date on which the Code will come into effect has not been notified. The Group will assess and record the impact of the Code, if any, when it becomes effective.
  • 1 O The Board of Directors have recommended a dividend of Re. 1 per Equity Share of Rs. 1 O each for the financial year 2020-21

11 Statement of assets and liabilities

Ruoees in million)
As at As at
Particulars March 31 , March 31,
2021 2020
Audited Audited
A.ASSETS
1. Non current assets
Property, plant and equipment 845.88 778.26
Right of use assets 1,327.47 1,281.47
Capital work in progress 4.83 7.99
Goodwill on consolidation 3,726.25 2,272.10
Other intangible assets 1,380.74 465.61
Financial assets
Investments 2.40 2.40
Derivative instruments 25.53 -
Other financial assets 255.29 125.14
Deferred tax assets (net)
339.73 384.25
Other non - current assets 35.39 191.88
Non-current tax assets (net) 104.66 103.41
8,048.17 5,612.51
2. Current assets
Inventories 3.19 3.04
Financial assets
Investments 2,283.80 4,365.52
Trade receivables 2,930.22 2,377.84
Cash and cash equivalents 3,490.20 1,745.61
Other bank balances 1,418.42 1,599.38
Other financial assets 989.26 1,124.19
Derivative instruments 239.03 -
Other current assets 679.15 531.46
12,033.27 11,747.04
TOTAL - ASSETS 20,081.44 17,359.55
B. EQUITY AND LIABILITIES
1. Equity
Equity Share capital 340.06 361.00
Other Equity 14,668.13 12,701 .14
Total Equity attributable to shareholders of the Company 15,008.19 13,062.14
Non-controlling interests 8.95 6.1 2
Total Equity 15,017.14 13,068.26
2. Non current liabilities
Financial liabilities
Lease liabilities 1,437.70 1,316.50
Derivative instruments - 96.63
Borrowings 1.71 3.1 5
Deferred tax liabilities (net) 175.89 129.35
Employee benefit obligations 562.08 443.08
Other non - current liabilities 29.02 -
2,206.40 1,988.71
3. Current liabilities
Financial liabilities
Lease liabilities 304.65 240.84
Derivative instruments - 244.38
Borrowings 3.22 5.53
Trade payables
Total outstanding dues of Micro enterprises and small enterprises 9.81 3.16
Total outstanding dues of creditors other than Micro enterprises and small enterprises 219.51 135.48
Other financial liabilities 693.11 444.19
Other current liabilities 347.93 153.14
Employee benefit obligations 1,041 .25 879.27
Current tax liabilities (net) 238.42 196.59
2,857.90 2,302.58
TOTAL - EQUITY AND LIABILITIES 20,081.44 17,359.55

12 Statement of Cash flow (Rupees in Million)Year ended
March 31 ,2021 March 31 ,2020
Audited Audited
Operating activities
Profit before tax 3,806.18 2,805.19
Adjustments to reconcile profit before tax to net cash flows:
Depreciation and amortisation expense 815.93 708.95
Share-based payment expense 21.32 9.28
Net foreign exchange differences (4.42) 36.27
Loss on sale of assets 3.56 12.93
Interest income on corporate rent deposits (16.52) (11.44)
Amortised cost on corporate rent deposits 16.74 11.84
Profit on sale of current investments (224.51) (13.32)
Dividend income (0.06) (66.66)
Interest income (85.02) (132.16)
Other adjustments (31 .79) (17.48)
Bad debts written off 1.73 11.70
Finance cost 202.77 188.10
Provision for doubtful debts 1.04 9.12
Fair value loss/ (gain) on financial instruments at fair value through profit or loss 70.23 (121.20)
4,577.18 3,431.12
Working capital adjustments:
Increase in employee benefit obligations 190.01 213.33
(Increase) / decrease in trade receivables (303.37) 98.36
(Increase) / decrease in inventories (0.15) 0.56
Decrease in other current and non current financial assets 87.74 26.45
Decrease in other current and non current assets 32.68 150.60
Increase I (decrease) in trade payables, other current and non current liabilities and provisions 65.92 (2.29)
Cash generated by operating activities 4,650.01 3,918.13
Payment of domestic and foreign taxes (net of refunds) (1 ,004.32) (590.17)
Net cash flows generated from operating activities 3,645.69 3,327.96
Investing activities
Proceeds from sale of current investments 11 ,425.77 10,589.94
Purchase of current investments (9,189.78) (11,960.70)
Investment in bank deposits (having original maturity of more than three months) (2,938.02) (1 ,781 .87)
Redemption I maturity of bank deposits (having original maturity of more than three months) 3,075.46 3,390.46
Payment of unclaimed dividend and fractional share (0.16) (0.16)
Payment towards acquisition of business, net of cash acquired (2,160.71) -
Proceeds from sale of property, plant and equipment 0.96 7.68
Purchase of property, plant, equipment and intangibles (including capital work in progress) (388.21) (343.16)
Dividend received 0.06 66.66
Interest received 129.38 214.07
Net cash flows (used in)/ generated from investing activities (45.25) 182.92
Financing activities
Proceeds from issue of equity share capitalBuyback of equity shares -(1 ,095.00) 6.32(2,563.75)
Buyback expenses (9.47) (24.52)
Tax on Buyback (243.00) -
Payment of dividend (34.01) (36.10)
Dividend distribution tax - (7.60)
Bank loan repaid (8.16) (8.07)
Interest paid (199.92) (188.10)
Princioal oayment - LeaseNet cash flows used in financing activities (293.51)(1,883.07) (260.53)(3,082.35}
Effect of exchange fluctuation on cash and cash equivalents 27.22 60.84
Net increase in cash and cash equivalents 1,744.59 489.37
Cash and cash eauivalents at the beainnina of the vear 1,745.61 1,256.24
Cash and cash eauivalents 3,490.20 1,745.61

13 The standalone financial results of the Company would be available for perusal on the Company's website viz www.eclerx.com. Key standalone financial information is given (Rupees in million)

Year ended
Particulars March 31,2021 Quarter endedDecember 31,2020 March 31,2020 March 31 ,2021 March 31 ,2020
Audited* Unaudited Audited* Audited Audited
Revenue from operations 3,295.24 3,091.28 2,782.39 11 ,974.01 11 ,201.67
Profit before tax 1,056.02 766.56 585.77 3,244.69 1,833.18
Profit after tax 783.52 571 .1 5 437.30 2,389.04 1,235.71

*Refer note 3

For and on behalf of Board of Directors

Priyadarshan Mundhra Digitally signed by Priyadarshan Mundhra Date: 2021 .06.10 15:58:01 +05'30'

Place: Mumbai Date: June 1 a, 2021

PD Mundhra Executive Director

Financial Performance – Q4FY21 June 10th, 2021

Financial Summary

Metrics FY21 Q4 Q-o-Q FY21 Y-o-Y
OPG revenue (USD mm) 63.8 19.7% 210.4 5.0%
Revenue OPG revenue (INR mm) 4,728 19.9% 15,645 8.8%
Total revenue (INR mm) 4,766 19.9% 15,827 6.7%
EBITDA (INR mm) 1,589 31.3% 4,825 30.3%
Profit EBIT(INR mm)* 1,351 34.0% 4,015 34.1%
Net profit (INR mm) 988 39.0% 2,826 35.2%
EBITDA (%) 33.3% 2.9% 30.5% 5.5%
Margin EBIT(%) 28.3% 3.0% 25.4% 5.2%
Net profit (%) 20.7% 2.9% 17.9% 3.8%

* EBIT includes other income and excludes rental interest under IND AS116

  • Q4 YoY Constant currency (CC) growth by 31.8% (organic 16.2%); QoQ CC growth of 19.3% (organic 6.3%)
    • Offshore growth stronger than onshore
  • Acquisition of Personiv completed on 23rd December
    • Annualized Q4 revenue crossed $30mm with PAT% in double digits
    • One time professional fee incurred for acquisition INR 8.5 mm in Q4 and INR 52 mm for FY21
  • Normal wage increments to be effective 1st April 2021
  • Dividend of INR 1 proposed for FY21

Other Income

Figures in INR millions.

Other Income FY21 Q4 FY21 Q3 FY21 Q2 FY21 Q1 FY20 Q4
Investment Income 24.6 47.3 59.6 107.9 88.9
Revaluation Income* 4.9 (20.2) (64.5) (6.1) 75.9
Others 7.9 5.8 1.2 13.6 5.1
Total 37.5 32.9 (3.7) 115.4 169.9

* Gain / Loss regrouped as other income/expenses based on profit or loss position in the press release financials

  • Decrease in investment income due to lower investible base due to acquisition and decreasing yields
  • Revaluation and Realised Gain
    • USD/INR FY'21 Q4 Exit: 73.17 vs. FY'21 Q3 Exit: 73.02
    • EUR/INR FY'21 Q4 Exit: 85.92 vs. FY'21 Q3 Exit: 89.34
    • GBP/INR FY'21 Q4 Exit: 100.96 vs. FY'21 Q3 Exit: 99.80

P&L Comparison

Figures in INR millions.

Operating P&L FY21 Q4 OPR (%) FY21 Q3 OPR (%)
Total Revenue $ $63.8 $53.3
Total Revenue 4,766 3,976
Operating Revenue 4,728 3,943
Cost of Revenues
Delivery and Support Employees Cost 2,261 47.8% 1,950 49.4%
General and Administrative Expenses
Facilities (Rent and Electricity) 84 1.8% 75 1.9%
Technological Services (Communications, AMC) 98 2.1% 77 2.0%
Administrative Services (Transport, HK, Security) 41 0.9% 28 0.7%
Legal and Professional Fees 69 1.5% 77 2.0%
Provision / Written off for Bad Debt 0 0.0% (3) (0.1%)
CSR & Donation 14 0.3% 12 0.3%
Others 114 2.4% 77 2.0%
Total G&A 419 8.9% 345 8.7%
Selling and Distribution 497 10.5% 472 12.0%
EBITDA 1,589 33.3% 1,210 30.4%
Depreciation and Amortization (Inc. rent as per IND AS116) 239 5.0% 202 5.1%
EBIT 1,351 28.3% 1,008 25.3%

* Gain / Loss regrouped as other income/expenses based on profit or loss position in the press release financials

Hedge Updates

Current Hedge Status

• Total outstanding hedges now $137.2 mm at average INR 77.7/$; 100% forwards

Contract Year Currency Amount (mm) Avg. Rate (INR)
FY21 Q1 $23.7 74.1
Matured Forwards FY21 Q2 $27.7 74.5
FY21 Q3 $21.7 74.7
FY21 Q4 $25.6 75.3
Total FY21 USD 98.7 74.6
FY22 Q1 $28.8 76.7
FY22 Q2 $29.6 76.9
FY22 Q3 $23.1 78.1
FY22 Q4 $24.0 78.0
Total FY22 USD $105.5 77.3
Outstanding Forwards FY23 Q1 $14.8 78.8
FY23 Q2 $9.8 79.1
FY23 Q3 $4.7 79.7
FY23 Q4 $2.4 80.2
Total FY23 USD $31.7 79.1
Total Outstanding USD $137.2 77.7

  • G&A Higher due to Personiv
  • S&D cost increase due to Personiv largely offset by moderation in variable pay
  • Core Revenue higher due to higher offshore Revenue (including Personiv) and lower roll offs
  • Offshore Employee cost higher due to inclusion of Personiv
  • Onshore Employee cost higher majorly due to recovery in onshore business

Note:

• S&D Exp. includes employee cost of onsite business development team

Balance Sheet & Other Updates

  • Total Cash and Cash Equivalents of INR 6,572 mm for FY'21 vs INR 7,703 mm for FY'20
    • Reduction due to Personiv transaction and last Buyback
    • Equivalent to INR 193.2 per share FY'21 vs INR 213.4 for FY'20
    • Net operating cash flow in FY'21 is INR 3,646 mm vs INR 3,328 mm in FY'20
      • o EBITDA conversion at 75.6% for FY'21 vs 89.9% in FY'20
    • Capex during FY'21 is INR 351 mm vs INR 274 mm in FY'20
  • EPS
    • Q4 Basic: 29.04 INR ; Diluted: 28.81 INR
    • FY21 Basic: 81.61 INR ; Diluted: 81.29 INR
  • Current book value per share FY'21 INR 441.3 vs. INR 361.8 FY'20
  • CSR Update
    • Spent INR 52.5 mm for existing and new projects in FY'21 related to India; Budget for FY22 is INR 52.2 mm
    • Areas covered: Health, Education, Skills development
    • Total Life touched / benefited ~ 21k

Key Business Metrics

Metrics FY21 Q4 FY21 Q3 FY21 Q2 FY21 Q1 FY20 Q4 FY20 Q3
Currency Contribution (%) * USD 79% 81% 81% 85% 82% 80%
EURO 12% 13% 13% 9% 12% 12%
GBP 4% 4% 5% 4% 5% 6%
Others 5% 2% 1% 2% 1% 2%
Geographic Concentration * North America 70% 66% 66% 71% 68% 66%
Europe 23% 28% 28% 23% 26% 28%
ROW 7% 6% 6% 6% 6% 6%
Debtors (including unbilled) DSO (days)^ 75 78 74 83 88 78
Client Concentration Top 10 contribution 62% 64% 67% 70% 67% 65%
Billing Mix Managed Services@ 27% 30% 31% 24% 28% 31%
Onshore Revenue 21% 23% 23% 21% 23% 25%
Staff Utilization (Delivery) 83.8% 81.2% 79.1% 72.9% 75.1% 77.2%
Client Contribution(based on TTM revenue)* US$ 500k-1mm Clients 19 17 16 17 21 21
US$ 1mm-3mm Clients 20 16 19 16 17 18
US$ 3mm ++ Clients 13 12 10 11 11 10
India Seat Count # 10,699 9,209 9,183 9,601 9,601 9,601

*Other smaller currencies, geographies and client contribution not shown

@ restated along with inclusion of Personiv from Q3FY21

# Personiv Seat Count included from Q4FY21

^Excluding Personiv

Revenue Mix Trends ($mm)

Strategic growth is measured at quarterly YoY level; Q4 Emerging (others) includes entire Personiv revenue

w w w . e c l e r x . c o m CONFIDENTIAL 9

Thank You

This presentation may contain forward-looking statements, which involves a various risks and uncertainties that could cause our actual results to differ materially from those in such forward-looking statements.

The conditions caused by the COVID-19 pandemic could decrease customer's technology spending, affecting demand for our services, delaying prospective customers' purchasing decisions, and impacting our ability to provide services; all of which could adversely affect our future revenue, margin and overall financial performance. Our operations may also be negatively affected by a range of external factors related to the COVID-19 pandemic that are not within our control. We do not undertake to update any forward-looking statement that may be made from time to time by us or on our behalf. Further this presentation may also contain references to findings of various reports available in public domain. We make no representation as to their accuracy or that we necessarily subscribe to those findings. Figures for previous periods / year have been regrouped, wherever necessary.

Balance Sheet Abstract

Figures in INR millions.

Particulars March 31, 2021 March 31, 2020 % Change
Shareholder's Funds
Capital 340 361 (6%)
Minority Interest 9 6 46%
Reserves and Surplus 14,668 12,701 15%
Total Shareholder's Funds 15,017 13,068
Application of Funds
Fixed Assets 5,948 3,524 69%
Right to Use Assets (IND AS116) 1,327 1,281 4%
Lease Liability (IND AS116) (1,742) (1,557) 12%
Deferred Tax Assets (net) 164 255 (36%)
Net Current Assets & Investments 9,320 9,565 (3%)
Total Application of Funds 15,017 13,068

eClerx's FY21 revenue stands at INR 1582.7 crore and net profit up by 35.2% at INR 282.6 crore

Mumbai, June 10, 2021: eClerx Services Ltd. (eCx), an industry-focused specialist services firm managing and improving complex data-driven processes, today announced its results for fiscal 2021. eClerx empowers the world's largest enterprises with intelligent operations and Insights, providing core business process solutions and data analytics from its global delivery centres.

Consolidated financial highlights for the year ended March 31, 2021

Operating revenue for the year ended March 31, 2021 was INR 1564.5 crore vs. INR 1437.6 crore in the corresponding period last year, YoY growth of 8.8%. In USD terms, operating revenue increased by 5.0% to USD 210.4 Million as compared to USD 200.5 Million in the corresponding period last year. Total revenue including other income for the period was INR 1582.7 crore, YoY increase by 6.7%.

  • EBIT for the period is INR 401.5 crore, an increase of 34.1% YoY.
  • Profit after tax for the year ended March 31, 2021 was INR 282.6 crore compared with INR 209.0 crore in the corresponding period in the previous year, an increase of 35.2% YoY.
  • Basic EPS for the year ended March 31, 2021 was INR 81.6 as compared to INR 57.5 in the corresponding period last year.
  • The total delivery headcount as of March 31, 2021 stands at 11,831 an increase of 40% YoY.

eClerx

About eClerx Services Ltd:

eClerx provides business process management, automation and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure and technology companies. Incorporated in 2000, eClerx is today traded on both the Bombay and National Stock Exchanges of India. The firm employs 11,900 people across Australia, Canada, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK and the USA. For more information, visit www.eclerx.com.

For further information, please contact:

Mr. Rohitash Gupta Asha Gupta
eClerx Services Ltd. Christensen IR
Tel: +91 22 6614 8463 Tel: +91 22 4215 0210
Email: [email protected] Email: [email protected]

Disclaimer: Certain statements made in this release concerning our future growth prospects may be interpreted as forward looking statements, which involve a number of risks and uncertainties that could cause the actual results to differ materially from those in such forward looking statements. Investors are requested to use their discretion in relying on them. We do not undertake to update any forward-looking statements that may be made from time to time.